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@AmericanAir Also, been on hold for 30 minutes with your "customer service" to find out when my new flight is scheduled bc your site SUCKS
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@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!
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@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!
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@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.
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@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
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@united note: they are traveling w 2yr old. Unreal
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@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?
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@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
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@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.
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@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place
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@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now
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@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
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@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.
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@JetBlue okie doke! Knowing you, you will fix this ;)
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@USAirways Just Cancelled Flight every flight I have why don't you.
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@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography
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@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
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@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.
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@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight
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@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
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@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice
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@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?
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@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!
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@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.
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@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly
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@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail
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@united when a 2 hour flight turns into a 3:30 ordeal...sigh
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But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for "weather." We flew home on weatherless @united.
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@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.
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@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.
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@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!
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@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.
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@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
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@USAirways your IVR hung up on me because of high call volume? I need help. Call me
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@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
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@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
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@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.
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@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.
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@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.
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@USAirways - flights 4500 AND 403 delayed for "crew availability?" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.
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@united 1 hour since boarding began and we're still sitting at the gate. #UA507
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@JetBlue 👍. I think I'll come take a nap at the terminal. ;)
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@AmericanAir thanks
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@united JT thanks for your help I’ll complete the form once we are back home
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@USAirways she also appreciated having her very own hashtag! :) #lucycat
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@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for "sickcrew". Cancelled Flighted my mechanics flight today.
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@USAirways so i ask for ice and the attendant snaps "i dont have ice on this cart" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.
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@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW
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@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.
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@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?
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“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?
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@united Your "Loyalty Team" basically flipped me off via phone, but thanks. Maybe Google "loyalty" and get back to me? ^LOL
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@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification
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.@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service
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@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice
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@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?
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@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.
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@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?
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@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke
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.@JetBlue 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social.
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@USAirways you can send my luggage to my house👋
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@USAirways never flying you guys again. your customer service is awful
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@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call
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@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today
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@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.
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@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?
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@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay
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@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
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@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money
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@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.
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@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
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@JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected
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Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA
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@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day
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@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
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@SouthwestAir Thank you.
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@AmericanAir the communications seems to be an issue too, no?
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@USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal!
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@AmericanAir yes I did but no response.
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@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly
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@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.
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@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ
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@SouthwestAir + @twitter = outstanding customer service! Thank you!
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@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful
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@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.
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@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful
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@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv
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@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
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@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
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@USAirways that seems unlikely without a crew here to board us
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@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot
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@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably
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@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error
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@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
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@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!
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@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
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@JetBlue continue button generated a trip to "plan your trip page" regardless of how far along I was in Flight Booking Problems process hint: the end of it
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@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
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@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight
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@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
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