Datasets:
Shayanvsf
/
Sentiment

Dataset card Data Studio Files
xet
Community
1
text
stringlengths
12
186
airline_sentiment
int64
0
1
@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.
0
.@united I think not. I'm not flying you again, if I can help it.
0
@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents
0
@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!
0
@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!
0
@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?
0
@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline
1
@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.
0
@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
1
@USAirways Waiting for my luggage on flight 1923. Is there a delay?
0
@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU
1
@united thank you.
1
@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE
0
@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.
0
@united flight delayed...again...every time. "Maintenance issues"
0
@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!
0
@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always
0
@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing
0
@USAirways I'll check it out when I get to the airport. Thanks.
1
@united your customer service is crap.
0
@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch "Buy"
0
@JetBlue @T5Sparrow Love it. They're cute
1
@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV
0
@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
0
@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2
0
@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️
0
@jetblue Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help!
0
@SouthwestAir Thank you thank you thank you
1
@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks
0
@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx
0
@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
0
@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
1
@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.
0
@United blocked me from DM'ing them because they would rather I complain about them in a public forum
0
@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.
0
@united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process.
0
@united I am a comedian and I promise I will make fun of you on stage tonight.
0
@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
0
@USAirways no you call me.
0
@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
0
@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!
0
@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!
1
@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.
0
@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|
0
@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
1
@USAirways link didn't work via Mobil.
0
@SouthwestAir thankyou :))❤️
1
@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold
0
@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????
0
@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
0
@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
0
@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.
0
@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.
0
@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable
0
@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
0
@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?
0
@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
0
@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue
0
@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day!
1
@AmericanAir make that 7hours now
0
@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.
0
@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
0
@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like
0
@USAirways no problem. Things worked out at airport. Thanks!
1
@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
0
@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
0
@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.
0
@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!
0
@AmericanAir I did twice.got a letter back saying that your company "doesn't issue refunds for phone bills" help!phone will be shut off
0
@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
0
@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!
1
@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
0
@united it's boarding time for ua3882 but no crewe
0
@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS
0
@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them
0
@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
0
@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E
1
@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
0
@USAirways the gate agent said "it's booked in full. Sorry" I had a ticket with a 1st class seat. I will call customer service when I land.
0
@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.
0
@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!
0
@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.
0
@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?
0
@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
0
@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees
0
@united crashed trying to check in.
0
@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.
0
@USAirways fuck you.
0
@united hey, left my computer bag, w/computer inside, in United, filed online report, no response
0
@JetBlue thanks! Have a good Sunday.
1
@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler
0
@JetBlue thank you. We are finally at the gate.
1
@united just did! Thank you!
1
@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider
1
@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......
0
@VirginAmerica trying to book a flight & your site is down 😁
0
@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,
0
@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
0
@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy
0
@united received my bag. I appreciate taking care of the matter and following up!
1