U: Hi, I need a place to stay on the northend.

S: Please be specific about the price range and hotel type you are interested in.

U: Type doesn't matter but I'd like it to be 4 star please.

S: There are eight in that area. Would you like to book one?

U: I'd also like it to have free wifi. But, it doesn't matter to me if there is free parking.

S: I found several will you be needing a reference number for this booking?

U: yes I need the reference number. I also want to find a restaurant.

S: Okay, how many people and for how many days do you need that hotel.

U: Just myself, 2 nights starting saturday.

S: I have the kirkwood guesthouse. Would you like me to book that for you?

U: How friendly are the staff?
S: Most guests have said the staff is wonderful and very friendly.  However there have also been guests that said the staff was unprofessional and rude.