U: I need a five starts hotel close to a mall and main restaurants. The hotel should include free wifi in the room.

S: I'm sorry, but there are no 5-star hotels anywhere in Cambridge. Would you like to broaden your criteria?

U: How about something with 4 stars and something expensive.

S: I have 2 options for you - The Huntingdon Marriott on the west side, and the University Arms in the center. Are you interested in one of these?

U: Maybe.  Is either one a 4 star hotel?  If so, I'd like to book a room for 4 nights.

S: Both are 4 stars. How many days would you be staying, and how many people are in your party? I can see if something is available.

U: I need a reservation for 4 nights starting Saturday.

S: How many are in your party?

U: 3 people. Can I get the reference number please?

S: I'm sorry, but there is nothing available at that time at either hotel. Would you like to try fewer nights or perhaps a different arrival day?

U: Will you try Sunday arrival?

S: Yes, I tried Sunday but it isn't available.  Can you shorten your stay at all?

U: Yes, can you try it for 3 nights, please.

S: Neither hotel appears to have three days available starting on Sunday for three people, can I look something else up for you?

U: I may have been confusing you.  Could you try and book a 4 star, expensive hotel for 3 nights, starting on Saturday? 3 people.  Wifi please.

S: Sure. I was able to book you for the Huntingdon Marriott Hotel. Reference #IHGCTXH9. Anything else I can help with?

U: What are the views like from the hotel?
S: Recent reviews of the views at the Huntingdon have been very positive. Do you have any other questions?