Question: What steps should I take when helping a vulnerable person?

Answer passage (source: UK):
page_title: Guidance Government advice on home moving during the coronavirus (COVID-19) outbreak
section_headers: Advice to the public
Vulnerable people or those shielding
section_content: More detail on progressing the individual elements of the home buying and
selling or rental process and how this applies to different groups is set out
in the next section.
We recognise people who are shielding or otherwise vulnerable may also have
pressing needs to move home; however, this should be balanced with the
increased risks presented by coronavirus.
In line with government’s advice, those who are shielding or otherwise
clinically vulnerable should ensure they are aware of the medical
advice, including on
staying at home and avoiding unnecessary contacts over this period, if at all
possible. All parties involved in home buying and selling should prioritise
agreeing amicable arrangements to change move dates for individuals in this
group, or where someone in a chain is in this group.
Clinically vulnerable and shielded individuals (ie those who have received a
letter advising they are in the clinically extremely vulnerable group) will
need to carefully consider their personal situation and the circumstances of
their own move and may wish to seek medical advice before deciding whether to
commit to or go ahead with a move. Some moves are likely to be lower risk -
for instance if the home is empty, all travel can take place in their own
transport and they can avoid contact with others.
We would encourage everyone in these categories who does intend to move, to
make clear their status to all of the professionals involved in the process.
They may be able to implement additional precautionary measures to further
protect you.

Reviewer feedback on this answer:
It talks about helping yourself if you are vulnerable but not how to help another person.
This answer is irrelevant to the question. This answer provides guidance and information for vulnerable people or people who are shielding and have urgent needs to move home. It does not provide any information on helping a vulnerable person as asked in the question.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: UK):
page_title: Guidance Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19
section_headers: Living with other people
section_content: The rest of your household do not need to start shielding themselves, but they
should do what they can to support you in shielding and to carefully follow
guidance on staying alert and safe (social
distancing).
At home you should:


Minimise the time other people living with you spend in shared spaces such as kitchens, bathrooms and sitting areas, and keep shared spaces well ventilated.


Keep 2 metres (3 steps) away from people you live with and encourage them to sleep in a different bed where possible. If you can, use a separate bathroom from the rest of the household. Use separate towels from the other people in your house, both for drying yourself after bathing or showering and for hand-hygiene purposes.


If you share a toilet and bathroom with others, it’s important that they are cleaned every time after use (for example, wiping surfaces you have come into contact with). Consider drawing up a rota for bathing, with you using the facilities first.


If you share a kitchen with others, avoid using it while they’re present. If you can, take your meals back to your room to eat. If you have one, use a dishwasher to clean and dry used crockery and cutlery. If this is not possible, wash them using your usual washing-up liquid and water and dry them thoroughly. If you are using your own utensils, remember to use a separate tea towel for drying these.


Everyone in your household should regularly wash their hands with soap and water for 20 seconds, avoid touching their face and clean frequently touched surfaces.


Encourage the rest of your family or household to follow the advice as far as
they are able. There is no need for them to follow the shielding measures
themselves.

Reviewer feedback on this answer:
Goes into great detail and lists multiple safety precautions to take but doesnt address how to help someone else who is vulnerable.
This answer is irrelevant to the question. This answer is about what a person should do at home when he/she is practicing shielding. It does not provide any information on helping vulnerable person as asked in the question.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: UK):
page_title: Guidance Coronavirus outbreak FAQs: what you can and can't do
section_headers: Public spaces / outdoor activities / exercise
Can I go out to help a vulnerable person?
section_content: You can go out to care for or help a vulnerable person, or to provide other
voluntary or charitable services, following the advice set out here. You
should not do so if you have coronavirus symptoms, however mild.
Wherever possible, you should stay at least two metres away from others, and
wash your hands for at least 20 seconds (or use hand sanitiser if soap and
water are not available).

Reviewer feedback on this answer:
Answers the question but could go into more detail about safety given the serious nature of the virus.
This answers the question directly. It provides information on what health and safety precautions to remember when helping vulnerable person and when not to engage in activities with vulnerable person.

Reviewer ratings:
Acceptable
Excellent