Question: How should I be interacting with my customers at a takeout restaurant?

Answer passage (source: UK):
page_title: Restaurants offering takeaway or delivery
section_headers: 4. Managing your customers, visitors and contractors
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.1 Manage contacts
Objective: To minimise the contact resulting from visits to restaurants, bars
and cafes offering takeaway or delivery services.
Steps that will usually be needed:


Providing handwashing and hand sanitiser and encourage visitors to wash their hands regularly.


Regulating entry so that the premises do not become overcrowded, and placing 2m markers on the floor to maintain social distancing inside the premises.


Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage, visual aids and before arrival, such as by phone, on the website or by email.


Determining if schedules for essential services and contractor visits can be revised to reduce interaction and overlap between people, for example, carrying out services at night.


4.1.1 Selling food or drink
Objective: To minimise interactions with outside workers and the public when
selling food or drinks.
Steps that will usually be needed:


Minimising contact between kitchen workers and front of house workers, delivery drivers or riders, for example, by having zones from which delivery drivers can collect packaged food items.


Using front of house staff to serve customers purchasing food and drink, minimising the time they spend in the kitchen.


Creating a physical barrier such as a screen, between front of house workers and customers where possible.


Encouraging contactless payments where possible.


Limiting access to premises for people waiting for or collecting takeaways. Setting out clear demarcation for 2m distances for customers queuing. Asking customers to wait in their cars.


Asking customers to order online, on apps or over the telephone to reduce queues and stagger pick up times.


Making regular announcements to remind customers to follow social distancing advice and clean their hands regularly.


4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Displaying clearly to customers the social distancing guidelines in place.


Where site visits are required, for example, inbound supplier deliveries or safety critical visitors, providing site guidance on social distancing and hygiene on or before arrival.


Reviewing entry and exit routes for customers, visitors and contractors to minimise contact with other people.



Reviewer feedback on this answer:
Has detailed safety information specifically about selling food and drink.
This gives adequate details on how to interact with the customers

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: UK):
page_title: Restaurants offering takeaway or delivery
section_headers: 3. Social distancing at work
3.5 Common areas
section_content: Objective: To maintain social distancing while using common areas.
Steps that will usually be needed:


Staggering break times to reduce pressure on break rooms or places to eat.


Using safe outside areas for breaks.


Creating additional space by using other parts of the working area or building that have been freed up by remote working.



Reviewer feedback on this answer:
Has basic information about social distancing but doesn't specifically address takeout.
This talks about social distancing. does not answer the question

Reviewer ratings:
Could be Improved
Could be Improved

Answer passage (source: UK):
page_title: Restaurants offering takeaway or delivery
section_headers: 2. Who should go to work?
2.2 People who need to self-isolate
section_content: Objective: To make sure individuals who are advised to stay at home under
existing government
guidance do not physically come to work. This includes individuals who have
symptoms of coronavirus as well as those who live in a household with someone
who has symptoms.
Steps that will usually be needed:


Enabling workers to work from home while self-isolating if appropriate.


See current guidance for employers and employees relating to statutory sick pay due to coronavirus.


See current guidance for people who have symptoms and those who live with others who have symptoms.



Reviewer feedback on this answer:
Has guidance on who shouldn't go to work. Doesn't mention specific safety guidelines for takeout restaurants.
This does not talk about how to interact with customers rather it talks about employees staying at home

Reviewer ratings:
Bad
Bad