Question: Can I return my wedding and bridesmaids dresses?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
I’ve purchased my wedding dress online from overseas and I’m worried it won’t be delivered. Can I cancel my order and get a refund?
section_content: 
If a supplier has accepted payment for your wedding dress, they must supply it to you by the date they have indicated or, if no time was specified, within a reasonable timeframe.
You should first contact your supplier to ask whether the dress is still able to be delivered and, if so, when you can expect to receive it.
If the business advises that your dress can no longer be supplied, then the ACCC expects you will receive a refund or other remedy such as a credit note or voucher.
The ACCC understands that many businesses are struggling to manage supply delays at this point in time due to circumstances outside their control. We urge consumers to remain patient and anticipate that it may take longer than usual for goods to be supplied.


Reviewer feedback on this answer:
The answer is providing advice only for those that still haven't received their dress.
This answer is irrelevant to the question. The question is asking for information of whether or not wedding and bridesmaids dresses can be returned. However, the answer provides information on suppliers' obligation to send wedding dresses that had already been paid to their customers within a reasonable timeframe.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
My venue has cancelled my booking. Am I entitled to a refund of my deposit?
section_content: 
If your wedding is cancelled due to government restrictions, this impacts your rights under the consumer guarantees. However, you may also have other remedies outside of the Australian Consumer Law.
For example, you may be entitled to a refund of your deposit under the terms and conditions of your booking.
You should contact the venue directly to request a refund or other remedy, such as a credit note to postpone your wedding to a later date.
If you had a right to a refund under the terms and conditions at the time you made your booking, businesses are not permitted to change the terms at a later time to deny you a refund.
If you receive a credit note or voucher, it should have an expiration date which is long enough to allow you to use the credit note or voucher.
Depending on your circumstances, you may also have other rights under common law, contract or state legislation.
For example, you may have rights under contract law where the contract can no longer be performed.
State and territory consumer protection agencies may be able to assist with guidance or conciliation involving relevant state legislation. Consumers may also wish to seek independent legal advice about whether they may have a remedy under common law, contract or state legislation.
The ACCC encourages all businesses to treat consumers fairly in these exceptional circumstances.


Reviewer feedback on this answer:
It talks about multiple things you should look into. It gives you multiple things that you could do.
This does not answer the question. The question is asking for information regarding wedding and bridesmaids dresses and the answer is providing information on wedding venue cancellation due to government restrictions during Covid-19.

Reviewer ratings:
Acceptable
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
I want to return my (un-worn) wedding dress, shoes, bridesmaids’ dresses etc. because I no longer need them. Am I entitled to a refund for these items?
section_content: 
You are not entitled to a refund under the Australian Consumer Law if you wish to return wedding items that you have purchased but no longer require.
Under the Australian Consumer Law, you are only entitled to a remedy if your product fails to meet a consumer guarantee. The remedy you’re entitled to will depend on whether you have a major or minor problem with the product.


Reviewer feedback on this answer:
The question was not asking about a refund. They just wanted to know if they could return the dress.
This is a direct answer to the question. This answer provides information on return and refund policies on wedding items under the Australian Consumer Law.

Reviewer ratings:
Acceptable
Excellent