Question: If I am receiving aid from the Early Childhood Education and Care Relief Package, am I allowed to change my service offer or add administrative fees?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
How do I apply for additional funding?
section_content: Providers seeking an Exceptional Circumstance Supplementary Payment amount
should complete an online form and outline their circumstances.
The form is available at
dese.gov.au/covid-19/childcare.
Providers will be notified of the decision in writing.
Providers must tell the department if their income goes up due to receiving
extra state or government assistance. Please provide details regarding this
additional support to
ECECreliefpackage@dese.gov.au and put
the relevant application ID number in the email subject header.
In Home Care (IHC) providers, or large providers (those with 50 or more
services), should email
ECECreliefpackage@dese.gov.au to
request a service-level spreadsheet to complete. This streamlined process is
available to IHC and large providers even if not all services are eligible for
Exceptional Circumstance Supplementary Payments.

Reviewer feedback on this answer:
Doesn't talk about changing fees or service offers. Answer is entirely off-topic.
This response gives a lot of information but none of it seems to be relevant to the specific question being asked. Even though there's good contact info, it mostly misses the mark

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
How should services treat new enrolments at their centre? 
section_content: Providers should continue to enter into a Complying Written Arrangement with
parents who are eligible for the Child Care Subsidy and record the child’s
start date (the day that the parent confirms their agreement to the
arrangement) in their third party software or the Provider Entry Point (PEP).
An enrolment notice should be submitted in the provider’s third party software
or the PEP within seven days of entering into a Complying Written Arrangement
with the family.

Reviewer feedback on this answer:
Talks about agreements to sign when a child enrolls in childcare. Doesn't mention changing service offers or administrative fees.
This doesn't really get into enough detail. It only talks about some of the policies under this agreement but doesn't talk about changing service or fees like the question is asking

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
Can I change my service offering under the Early Childhood Education and Care Relief Package in relation to meals, nappies or late fees? 
section_content: The intent of the weekly payments is to enable access to free child care for
families of the priority groups like essential workers, during the COVID-19
crisis. The weekly payments should be the full amount a provider/service will
receive, unless they apply for and meet the criteria for an Exceptional
Circumstance Supplementary Payment. Also noting that the Relief Package is
complementary to other Government business support payments, like the
JobKeeper Payment a provider may receive.
While providers/services receive payments under the Relief Package, they
should not be changing their service offer and/or increasing or adding new
administrative fees.
A provider’s usual service offering generally includes consumable items such
as meals, wipes, or art supplies as part of the cost of providing a session of
care. For example, if nappies were included as part of the session fee your
service usually provided, nappies should continue to be provided without any
extra cost to families.
Some services also charge administrative fees. These fees do not form part of
the session of care fee that a family’s Child Care Subsidy was calculated on,
meaning that services can continue to charge administrative fees, for example,
late pick-up fees. However, services are not to increase these fees for the
duration of the Relief Package or add new ones that were not listed in a
family’s Complying Written Agreement.
A condition of a provider/service receiving payments under the Relief Package
is that all services continue to meet the provider obligations under Family
Assistance Law and there are to be no fees charged for care provided.
The department can take compliance action against services not meeting the
conditions of the payments. Information about such practices can be directed
to the department’s tip off line 1800 664 231 or emailing
tipoffline@dese.gov.au.

Reviewer feedback on this answer:
Has detailed information about how and whether childcare providers should add new fees.
This answer does talk about how you should not be changing service offers and adding new fees when you have this package. Seems like it does a great job of answering the question

Reviewer ratings:
Excellent
Excellent