Question: How do I connect with a family member who is being held in an immigration detention center?

Answer passage (source: Australia):
page_title: Immigration detention
section_headers: Suspected cases of COVID-19
section_content: If clinically indicated detainees will be tested in line with advice from
health professionals and will be isolated pending test results.
Our Detention Health service provider has conducted public health awareness
activities and posted information at sites on hand hygiene and other
preventive measures detainees can take.

Reviewer feedback on this answer:
This answer does not relate to how those can keep in contact with others in an immigration detention center.
the answer does address detention centers, but it is about general virus awareness, and doesn't address contact with people that are outside the detention centers. so the question is not addressed at all.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: Immigration detention
section_headers: Detention visitor program closure 
section_content: The immigration detention visitor program was
ceased on 24 March 2020. These measures are NOT permanent and we will
continually review them.
There are no confirmed cases of COVID-19 within the immigration detention
network.
As community transmission of COVID-19 increases within Australia, our key
focus is preventing the entry of COVID-19 to facilities.
We are committed to the health and safety of detainees and staff.
The changes are consistent with those in the community and we will continue to
put in place measures in detention facilities in line with advice from the
Department of Health and the broader Commonwealth response.These are being
regularly reviewed.
Each detainee will receive a $20 phone credit each week to support ongoing
contact with family and community groups via their personal devices. This will
continue until the measures are lifted for the visits program. We understand
the important role visitors play in detainees' health and wellbeing.
The decision to cease visits has been carefully considered in relation to
social distancing and measures across all States and Territories around public
gatherings and current health advice. ​

Reviewer feedback on this answer:
This answer directly answers the question and discusses the different resources and options available for connecting with a family member.
the answer does answer the question of how to connect with someone in an immigration detention center, however there is a lot of excess information that is not directly related to the question.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: Immigration detention
section_headers: ​Scrutiny bodies
section_content: We understand the importance of detainees having contact with scrutiny bodies
and the important oversight role these scrutiny bodies provide.
We are working with the Ombudsman's Office, the Red Cross and the Australian
Human Rights Commission to ensure they can continue their ongoing work across
detention facilities, although in a different format.

Reviewer feedback on this answer:
This answer does not deliver any concrete answers, and simply says the issue is ongoing.
there is mention of people from outside the facilities being able to have contact with people inside the facilities. But there is no details about how that contact will happen. And the answer talks more about professionals, than families - which is what is asked about in the question.

Reviewer ratings:
Could be Improved
Could be Improved