Question: If my wedding has been cancelled or downsized due to the COVID-19 pandemic, am I entitled to refunds on deposits I've paid for products and services I now no longer need?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
I’ve purchased my wedding dress online from overseas and I’m worried it won’t be delivered. Can I cancel my order and get a refund?
section_content: 
If a supplier has accepted payment for your wedding dress, they must supply it to you by the date they have indicated or, if no time was specified, within a reasonable timeframe.
You should first contact your supplier to ask whether the dress is still able to be delivered and, if so, when you can expect to receive it.
If the business advises that your dress can no longer be supplied, then the ACCC expects you will receive a refund or other remedy such as a credit note or voucher.
The ACCC understands that many businesses are struggling to manage supply delays at this point in time due to circumstances outside their control. We urge consumers to remain patient and anticipate that it may take longer than usual for goods to be supplied.


Reviewer feedback on this answer:
Answer gives clean and clear cut answers regarding wedding dresses but there's no other information available on the other myriad services and products that go into a wedding.
Has detailed information about refunds for weddings specifically.

Reviewer ratings:
Could be Improved
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
My venue has cancelled my booking. Am I entitled to a refund of my deposit?
section_content: 
If your wedding is cancelled due to government restrictions, this impacts your rights under the consumer guarantees. However, you may also have other remedies outside of the Australian Consumer Law.
For example, you may be entitled to a refund of your deposit under the terms and conditions of your booking.
You should contact the venue directly to request a refund or other remedy, such as a credit note to postpone your wedding to a later date.
If you had a right to a refund under the terms and conditions at the time you made your booking, businesses are not permitted to change the terms at a later time to deny you a refund.
If you receive a credit note or voucher, it should have an expiration date which is long enough to allow you to use the credit note or voucher.
Depending on your circumstances, you may also have other rights under common law, contract or state legislation.
For example, you may have rights under contract law where the contract can no longer be performed.
State and territory consumer protection agencies may be able to assist with guidance or conciliation involving relevant state legislation. Consumers may also wish to seek independent legal advice about whether they may have a remedy under common law, contract or state legislation.
The ACCC encourages all businesses to treat consumers fairly in these exceptional circumstances.


Reviewer feedback on this answer:
Has detailed information about wedding refunds specifically due to the pandemic.
There are many possible answers listed as well as links for the requester to follow in order to see what "protections" are available to them in their location but also what "consumer guarantees" they can expect.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
My wedding has been cancelled or reduced in size. Am I entitled to a refund of the deposit I’ve paid separately to other vendors for products or services I no longer need, such as my florist, photographer, live band, car hire company, etc.?
section_content: 
You should first approach the provider of each service to see if they are prepared to offer a refund or other remedy, such as credit note or voucher.
Whether you are entitled to refund of your deposit will depend on the terms and conditions of your booking with each vendor.
You may also have rights under contract law where the contract can no longer be performed.
Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly.


Reviewer feedback on this answer:
Answer is rather noncommittal and there are no links to be found regarding contract law or what is meant by "the ACCC encourages all businesses to treat consumers fairly."
Discusses refunds in general in the context of the pandemic, but not for weddings specifically.

Reviewer ratings:
Acceptable
Acceptable