Question: Am I entitled to a refund for a cruise, flight, or tour cancelled due to COVID-19?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Travel cancellations and changes
I wish to cancel my travel booking due to health and safety concerns about COVID-19. What are my rights in this situation?
section_content: 
If you no longer wish to travel due to concerns about COVID-19, this may be treated as a 'change of mind'.
You should contact the provider to see if you are entitled to a remedy such as full or partial refund, credit note or voucher.
If you have a health condition that means you are at higher risk you should contact the provider to see if they will offer you a refund or a voucher for a later date.
Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly.


Reviewer feedback on this answer:
The answer is referring to customer cancellations rather than the inquiry of general cancellations.
This answer only applies to "change of mind" requests, not cancelled flights or other travel enquires. Thus this answer does not suffice.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Travel cancellations and changes
My flight, cruise or tour has been cancelled. Am I entitled to a refund?
section_content: 
If your travel is cancelled the ACCC expects that consumers will receive a refund or other remedy, such as a credit note or voucher, in most circumstances. In some cases, consumers will have the right to receive a refund, rather than a credit note or voucher. For example, you may be entitled to a refund under the terms and conditions of your ticket.
If you had a right to a refund under these terms and conditions at the time you purchased your ticket, businesses are not permitted to change the terms at a later time to deny you a refund.
Similarly, if you were previously told by a business that you would receive a refund for your cancelled travel, the business is not permitted to later deny you the promised refund.
Depending on your circumstances, you may also have other rights under common law, contract or state legislation.
Travel cancellations due to government restrictions do impact your rights under the consumer guarantee provisions of the Australian Consumer Law. However, you may have other remedies, including potential rights to a refund, outside of the consumer guarantees, as explained above.
You should check your terms and conditions, and any previous communications with the business, and contact the business directly to request a remedy. This may be a refund or credit note or voucher, depending on your circumstances.
If you receive a credit note or voucher, it should have an expiration date which is long enough to allow you to use the credit note or voucher.
State and territory consumer protection agencies may be able to assist with guidance or conciliation involving relevant state legislation. Consumers may also wish to seek independent legal advice about whether they may have a remedy under common law, contract or state legislation.
The ACCC encourages all businesses to treat consumers fairly in these exceptional circumstances.


Reviewer feedback on this answer:
The answer specifically responds to the question with a very detailed and informative answer.
This answer directly answers the question of refund in regards to cancelled travel plans.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Event cancellations
I bought tickets to an event that has been cancelled. Am I entitled to compensation for related travel or accommodation expenses booked separately?
section_content: 
You should first approach your travel or accommodation provider to see if they are prepared to offer a replacement service, refund or voucher.
You should also check whether you are covered under any travel insurance policy.
You may be entitled to compensation for these expenses under the Australian Consumer Law but this will depend on the specific circumstances. This is unlikely to be the case where the event is cancelled due to government restrictions.


Reviewer feedback on this answer:
The answer does not provide much detail and only vaguely responds to the inquiry.
While the answers here can be used for the question, more information is likely needed to fully answer the question.

Reviewer ratings:
Could be Improved
Acceptable