Question: How can one manage home care in an urban area during the COVID-19 outbreak

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people in aged care facilities
section_headers: Residents
section_content: As we move towards a COVIDSafe Australia and
physical distancing measures are eased around the country, special
restrictions will remain in place for aged care
facilities to protect older Australians.
Residential aged care facilities will continue to restrict visits in line with
the Australian Health Protection Principal Committee advice for residential
aged care facilities.
They will also continue to postpone large group visits, gatherings, and
external excursions.
Aged care facilities will help residents stay connected with family and
friends by phone and video calls.
If you develop symptoms of COVID-19, you will be kept separate from other
people and will not be able to see visitors.
Health care and residential care workers will continue to provide support and
care for you while you are isolated.
If you need to leave your room, such as for medical care, you will be given a
surgical mask. Health care workers will provide masks to you.
Residents who are well do not need to wear a mask.
Residents admitted from other health facilities
Active screening for symptoms of COVID-19 in residents being admitted or re-
admitted from other health facilities and community settings should be
conducted. No new residents with COVID-19 compatible symptoms are permitted to
enter the facility.
Appropriate infection prevention practices should be implemented for residents
returning from treatment or care at other facilities.

Reviewer feedback on this answer:
Talks about residential aged care homes not home care.
While this answer gives some steps for residential facilities and general population, it doesn't directly address home care. These steps can be used in their homes, but they need to talk more about what providers visiting residents should be doing.

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: Australia):
page_title: Providing aged care services during COVID-19
section_headers: Managing COVID-19 in home care
section_content: Government-funded aged care providers of in-home care must minimise infection-
related risks. This includes organisations that provide:

Home Care Packages
Commonwealth Home Support Programme (CHSP) services
some grant-funded services under the National Aboriginal and Torres Strait Islander Flexible Aged Care Program

To meet the Aged Care Quality
Standards, you must
implement standard and transmission‑based precautions to prevent and control
infection.
For advice on preparing equipment and staff, cleaning, working with your care
recipients and more, read our COVID-19 guide for home care
providers.
For advice on flu vaccinations, support for home care recipients, workers with
visa work restrictions and more, read our COVID-19 factsheet for in-home care
workers.
Older people and their families and carers can read our it’s ok to have home
care fact sheet.

Reviewer feedback on this answer:
Has detailed information about providing home care which links to further resources.
While the answer didn't explicitly state how to manage home care in an urban area, but it did directly link to where they could get those answers.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: Providing aged care services during COVID-19
section_headers: Managing COVID-19 in residential aged care
section_content: Residential aged care facilities are legally responsible for infection
prevention and control under the Aged Care Act 1997 and the Aged Care Quality
Standards.
You must:

manage visitor and entry restrictions, including for new and returning residents
monitor the health of your staff
prevent and control infections
put up signs and remind visitors of the steps they need to take to help protect residents, including their flu vaccination
ensure all visitors comply with the Aged Care Visitor Access Code
manage any COVID-19 outbreaks and follow the COVID-19 outbreak guidelines

For more advice, read our COVID-19 factsheet for residential aged care
workers.
Residents and their families and carers can read our COVID-19 advice for
people in aged care facilities.

Reviewer feedback on this answer:
Focuses on residential facilities instead of home care during the pandemic.
This gives concrete steps residential aged care facilities can take rather than home care facilities. It is quite likely that there is crossover between the two, but going in and out of homes will require extra instruction.

Reviewer ratings:
Bad
Could be Improved