Question: How do we protect our employees, some of who have to go to other people's homes in order to do their job?

Answer passage (source: UK):
page_title: Other people's homes
section_headers: 2. Who should go to work
section_content: In this section

2.1 Protecting people who are at higher risk
2.2 People who need to self-isolate
2.3 Equality in the workplace

Objective: That everyone should work from home, unless they cannot work from
home.
It is recognised that for providers of in-home services, it is often not
possible to work from home.
Steps that will usually be needed:


Finding digital or remote alternatives to physical, in-home work where possible such as video or phone consultations.


Discussing working environment and practices with householders and clients in advance to confirm how the work will be carried out, if a physical visit is needed.


Employers and agencies should keep in touch with workers, who they might usually meet with face-to-face, on their working arrangements including their welfare, mental and physical health and personal security.



Reviewer feedback on this answer:
This doesn't answer the question. It mentions that workers should avoid going out and work remotely when possible. It also acknowledges that workers will need to visit homes sometimes. It doesn't offer help for traveling into people's homes.
While this response does address employees that have to go into the homes of others for their work, it doesn't give anything more specific than general guidelines.

Reviewer ratings:
Could be Improved
Could be Improved

Answer passage (source: UK):
page_title: Other people's homes
section_headers: 7. Workforce management: guidance for employers and agencies
7.3 Communications and training
section_content: In this section

7.1 Team working
7.2 Work-related travel
7.3 Communications and training

7.3 Communications and training
7.3.1 Returning to work
Objective: To make sure all workers understand coronavirus related safety
procedures.
Steps that will usually be needed:


Providing clear, consistent and regular communication to improve understanding and consistency of ways of working amongst your workers.


Engaging with workers through existing communication routes and worker representatives to explain and agree any changes in working arrangements.


7.3.2 Ongoing communications
Objective: To make sure all workers are kept up to date with how safety
measures are being implemented or updated.
Steps that will usually be needed:


Ongoing engagement with workers, (including through trades unions or employee representative groups) to monitor and understand any unforeseen impacts of changes to working environments.


Awareness and focus on the importance of mental health at times of uncertainty. The government has published guidance on the mental health and wellbeing aspects of coronavirus (COVID-19).


Using simple, clear messaging to explain guidelines using images and clear language, with consideration of groups for which English may not be their first language.


Communicating approaches and operational procedures to households to help their adoption before work commences.


*[COVID-19]: coronavirus

Reviewer feedback on this answer:
This answers the question and gives steps to take like communicating with households before the worker arrives.
While this response also gives helpful guidelines for discussing procedures with employees and clients, it does not give any specific things to be done.

Reviewer ratings:
Acceptable
Could be Improved

Answer passage (source: UK):
page_title: Other people's homes
section_headers: 2. Who should go to work
2.2 People who need to self-isolate
section_content: Objective: To make sure individuals who are advised to stay at home under
existing government
guidance do not physically come to work. This includes individuals who have
symptoms of coronavirus as well as those who live in a household with someone
who has symptoms.
Steps that will usually be needed:


Enabling workers to work from home while self-isolating if appropriate.


See current guidance for employers and employees relating to statutory sick pay due to coronavirus.


See current guidance for people who have symptoms and those who live with others who have symptoms.



Reviewer feedback on this answer:
The response isn't useful in instructing businesses of how to protect their employees beyond not coming into work. That approach doesn't help with this question.
This suggests having workers work from home, but doesn't offer any solutions for workers going into other people's homes. (It doesn't answer the question.)

Reviewer ratings:
Bad
Could be Improved