Question: If parents request a service to accept new enrolments and increased sessions, do they have to do it?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
How should services treat new enrolments at their centre? 
section_content: Providers should continue to enter into a Complying Written Arrangement with
parents who are eligible for the Child Care Subsidy and record the child’s
start date (the day that the parent confirms their agreement to the
arrangement) in their third party software or the Provider Entry Point (PEP).
An enrolment notice should be submitted in the provider’s third party software
or the PEP within seven days of entering into a Complying Written Arrangement
with the family.

Reviewer feedback on this answer:
The answer is talking about enrollment, but it really doesn't answer the question.  It doesn't seem specific enough.
The question is not exactly precise but the answer here is. It gives SOME detail, and it seems to answer a "given" question, it makes it clear WHAT the answer is for at any rate.

Reviewer ratings:
Could be Improved
Acceptable

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
Do services have to accept new enrolments and increased attendance where parents request it?
section_content: Services are required to prioritise care to children of essential workers,
vulnerable and disadvantaged children and children with existing enrolments as
part of the conditions of the Relief Package. Where services choose to accept
new enrolments and increase attendance where parents request it, they are able
to apply for Exceptional Circumstance Supplementary Payments to meet the
demand for child care up to their service’s full capacity taking into account
staff, resources and health and safety issues.
Families and services can report concerns about services not adhering with the
conditions of the Relief Package to the department by phoning 1800 664 231 or
by emailing tipoffline@dese.gov.au. For
example, if a family believes a service has capacity to provide more care but
is electing not to do so, or that a service is not prioritising essential
workers in offering that care, they can and are contacting this line.

Reviewer feedback on this answer:
Question is vague but answer is precise enough. It makes clear what the rules are regarding children of essential workers and details regarding them. I'm assuming that's what the question is referring to.
This talks about enrollment, but it's not specific.  The information here really doesn't answer the question.

Reviewer ratings:
Acceptable
Could be Improved

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
What should I expect when commencing a new enrolment?
section_content: The process for families to enrol their child in a child care service has not
changed with the introduction of the Early Childhood Education and Care Relief
Package payments.
Your child care provider will help you to enrol your child under the care
arrangement that best suits your circumstances. For the majority of families
there are three types of care arrangements available:

Complying Written Arrangement–for families who intend to receive Child Care Subsidy or Additional Child Care Subsidy once the Relief Package payments cease. 
Relevant Arrangement–for families who would otherwise not be eligible for Child Care Subsidy or Additional Child Care Subsidy.
Organisation Arrangement–if a third party pays your child care fees.

To help your provider enrol your child, it is particularly important you
provide the correct Customer Reference Number (CRN) and date of birth for both
yourself and your child.
For any kind of arrangement, your child care provider will submit an enrolment
notice, and you will receive a notice from Services Australia requesting you
review and check the enrolment details.
This can be done in your Centrelink Online account through
myGov or the Centrelink Express Plus mobile app.

Reviewer feedback on this answer:
Detail here is exhaustive and it clarifies what the question probably means. This is very helpful. It's a longer answer, which in some cases isn't better, in this case though, it is.
There is a decent amount of info here.  It is specific to the enrollment and I think someone with this question would find that it is helpful.

Reviewer ratings:
Excellent
Acceptable