Question: what are the processes to apply for citizenship  during the COVID-19 outbreak

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: New Zealand 444 Special Category Visa (SCV)
What is a protected New Zealand citizen?
section_content: A person is a protected SCV New Zealand citizen holder if they fall within one
of the following groups:

in Australia on 26 February 2001
in Australia for 12 months in the 2 years immediately before this date
assessed as a protected SCV by Services Australia holder before 26 February 2004.

More information and advice on protected SCV holders can be found at the
Services Australia
website.

Reviewer feedback on this answer:
Defines protected New Zealand citizens but doesn't mention applying for citizenship.
This response is only talking about how qualifies as a New Zealand citizen holder but this has nothing to do with how to apply to become an Australian citizen

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: Citizenship
section_headers: Applying for citizenship
section_content: Due to the Coronavirus pandemic, all face-to-face citizenship appointments
have been placed on hold. The Department will recommence in-person interviews
and citizenship tests when it is safe to do so.
New applications for Australian citizenship are still able to be accepted
during this period.
Processing continues on all applications for Australian citizenship that have
already been lodged with the Department.

Reviewer feedback on this answer:
Clearly explains that new applications for citizenship are still being processed.
This response doesn't really get into the process for applying for citizenship, only that face to face appointments are on hold but that applications are still being accepted. No mention on the how

Reviewer ratings:
Excellent
Could be Improved

Answer passage (source: Australia):
page_title: Citizenship
section_headers: Citizenship ceremonies
section_content: Due to the Coronavirus pandemic, in-person citizenship ceremonies have been
placed on hold.
To continue to enable conferees to become Australian citizens, the Department
is undertaking online ceremonies through video link as an alternative to
traditional in-person ceremonies. These online ceremonies will continue to be
offered as a temporary replacement to traditional in-person ceremonies until
the social distancing restrictions necessitated by the COVID-19 pandemic ease.
These ceremonies will be with the presiding officer and generally a single
conferee, or a household group if they reside at the same location. Ceremonies
performed via video link include integrity measures, such as confirming
identity.
The Department is contacting conferees with full details of the process. There
is no need to contact the Department or your local council about your
ceremony.
In-person citizenship ceremonies will re-commence when it is safe to do so.
Generally, conferees have 12 months from their notice of approval to attend a
ceremony and make the pledge of commitment, however, during the COVID-19
period, citizenship approval will not be cancelled if a conferee cannot attend
a ceremony within this 12 month period.
For more information, see the Minister’s statement on Australian citizenship
processing

Reviewer feedback on this answer:
Discusses in-person citizenship ceremonies in detail but doesn't mention any other aspect.
This response only talks about citizenship ceremonies where the question is asking about how to actually apply for citizenship. They are talking about 2 different things here

Reviewer ratings:
Acceptable
Bad