Question: What are the possible means through which ill people can access health care services during this Covid-19 period ?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people with chronic health conditions
section_headers: Services and support 
section_content: Telehealth services
You can access bulk-billed telehealth services from your doctor, nurse or
mental health professional via phone or videoconference. Learn more about
telehealth services.
Ordering prescription medications from home
You can get medicines from home during the COVID-19
restrictions.
You might also be eligible to have prescription medications delivered from
your regular pharmacy through the Home Medicines Service.
Learn more about Home Medicines
Services or contact your local
pharmacist.
Urgent referrals to grocery suppliers
We are working with grocery suppliers to ensure vulnerable
people have priority access to online
and telephone shopping.
Stay connected and care for your mental health
Being isolated can be stressful and hard to manage. Learn more about how to
manage isolation.
Looking after your mental health is an important part of staying healthy. The
Government’s Head to Health
website is the best
place to start if you need some help coping with anxiety and worry about
coronavirus.
You can also visit the new Coronavirus Mental Wellbeing Support
Service being provided by Beyond
Blue.

Reviewer feedback on this answer:
It provided some useful pieces of advice, but the entire answer wasn't relevant.
This answer is irrelevant to the question. The question is asking for different ways ill people can access health care services during Covid-19 pandemic. However, the answer provides information on telehealth services, ordering prescription medications, access to online and telephone shopping and information on how to stay connected and care for mental health during pandemic.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: Australia):
page_title: Accessing health services during coronavirus (COVID-19) restrictions
section_headers: Remotely (telehealth)
section_content: Any Australian with a Medicare card can now access telehealth services via
phone or videoconference.
This service helps protect both patients and health workers from unnecessary
risk of infection. It is available from doctors, nurses, midwives, or allied
and mental health professionals.
This is a temporary measure until 30 September 2020.
You don’t need any special equipment, and can either use your phone or a
computer. You and your provider will decide the best system to use for your
needs.
Providers will bulk-bill consultations for:

Commonwealth concession card holders
children under 16 years
patients who are vulnerable to COVID-19

For telehealth, vulnerable patients are those who are:

isolating at home on the advice of a medical practitioner or a COVID-19 hotline
aged over 70
an Aboriginal or Torres Strait Islander person aged over 50
immunocompromised or have a chronic health condition
a parent of a new baby
pregnant
meets the current national triage protocol criteria for suspected COVID-19 infection

Otherwise, you can pay by credit card at the time of your consultation.
To make a telehealth appointment, just call your health care provider. Your
provider might also offer any of your existing appointments as a telehealth
appointment.
If you need to make an appointment on behalf of someone else, get information
about their condition before calling. This will ensure you can provide
important details to your provider.
Read more about telehealth services in the consumer fact sheet at MBS
online.
During your telehealth consultation your doctor might need to give you a
prescription. Read more about how you can get medicines, including delivery to your home.

Reviewer feedback on this answer:
It's a thorough response. It talks about multiple things you might want to know.
This does not answer the question. This answer contains information on how Australian can access telehealth services, how to make a telehealth appointment and how to pay for the consultation. It does not provide information on different ways ill people can access health care services during Covid-19 pandemic.

Reviewer ratings:
Excellent
Bad

Answer passage (source: Australia):
page_title: Accessing health services during coronavirus (COVID-19) restrictions
section_headers: What options are available for accessing services?
section_content: If you are struggling to breathe or seriously unwell, and it is an emergency
call 000 immediately. Tell ambulance staff about recent travel and
any potential contact with someone with COVID-19.
Whether for COVID-19 or another health reason, the way you access health care
during the shutdown depends on your circumstances.
You might see your health care provider:

in person, by going to their facility
in person, at your home
remotely, via telehealth

You should keep your regular health care appointments, including home care,
and medical or pathology appointments for chronic conditions. You might be able to arrange a telehealth
appointment for some things.
We are opening GP respiratory clinics around the country to assess people with fever, cough, a sore throat,
or shortness of breath.
healthdirect Coronavirus (COVID-19) Symptom Checker
Answer questions about your symptoms to see if you need to seek medical help
or get tested. This tool is available online at any time.

Reviewer feedback on this answer:
It provides multiple ways you can get help if you're sick.
This is a direct answer to the question. This answer provides information on different ways people can access healthcare during the Covid-19 pandemic depending on their circumstances.

Reviewer ratings:
Excellent
Excellent