Question: What do I need to make a claim for wages through the Coronavirus Job Retention Scheme?

Answer passage (source: UK):
page_title: Guidance Claim for wages through the Coronavirus Job Retention Scheme
section_headers: What you’ll need
section_content: To make a claim, you will need:

to be registered for PAYE online
your UK bank account number and sort code (only provide bank account details where a BACS payment can be accepted)
the billing address on your bank account (this is the address on your bank statements)
your employer PAYE scheme reference number
the number of employees being furloughed
each employee’s National Insurance number (you will need to search for their number if you do not have it or contact HMRC if your employee does not have a number)
each employee’s payroll or employee number (optional)
the start date and end date of the claim
the full amounts that you’re claiming for including: 
employee wages
employer National Insurance contributions
employer minimum pension contributions


your phone number
contact name

You also need to provide either:

your name (or the employer’s name if you’re an agent)
your Corporation Tax unique taxpayer reference
your Self Assessment unique taxpayer reference
your company registration number

Using an agent to do PAYE online
If you use an agent who is authorised to do PAYE online for you, they will be
able to claim on your behalf.
If you would like to use an agent, but do not have one authorised to do PAYE
online for you, you can do that by accessing your HMRC online
services and selecting
‘Manage Account’.
You must be enrolled in PAYE online for employers to do this and will need to
ask your agent for their agent ID. Your agent can get this from their HMRC
online service for agents by selecting ‘authorise client.’
You can also use this service to remove authorisation from your agent if you
do not want it to continue after they have submitted your claim(s).
If an agent makes a claim on your behalf you will need to tell them which bank
account you would like the grant to be paid into. You must only provide bank
details where a BACS payment can be accepted.
If you’re putting 100 or more employees on furlough
If you’re claiming for 100 or more furloughed employees, you’ll need to upload
a file containing the following for each employee:

full name
National Insurance number
payroll number (optional)
furlough start date
furlough end date (if known)
full amount claimed

You’ll need ensure that you:

provide only the employee information requested here - if you provide more or less information than required, you may risk delaying your payment and/or be asked to provide the information again
submit one line per employee for the whole period
do not break up the calculation into multiple periods within the claim
do not split data by contract type
upload your file as an .xls, .xlsx, .csv or .ods


Reviewer feedback on this answer:
Clear and detailed instructions are provided not just on where to go but what to do once the individual has signed into the website. Links with additional information are also provided to make things easier should the requester have more questions than are answered on this page.
Has extensive information about about how to make a claim through the Job Retention Scheme.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: UK):
page_title: Guidance Claim for wages through the Coronavirus Job Retention Scheme
section_headers: Contacting HMRC
section_content: We are receiving very high numbers of calls. Contacting HMRC unnecessarily
puts our essential public services at risk during these challenging times.
Do not contact HMRC unless it has been more than 10 working days since you
made the claim and you have not received it in that time.
Get help online
Use HMRC’s digital assistant to find more
information about the coronavirus support schemes.
You can also contact HMRC
about the Coronavirus Job Retention Scheme, if you cannot get the help you
need online.

Reviewer feedback on this answer:
First paragraph states not to contact HRMC due to high volume of calls but then in the last paragraph suggest "contact HMRC" if the website/online assistant isn't helpful enough.
Has basic contact information about the Coronavirus Job Retention Scheme, but lacks detail.

Reviewer ratings:
Could be Improved
Acceptable

Answer passage (source: UK):
page_title: Guidance Claim for wages through the Coronavirus Job Retention Scheme
section_headers: How to claim
section_content: You’ll need the Government Gateway user ID and password you got when you
registered for PAYE online.
If you do not finish your claim in one session, you can save a draft. You must
complete your claim within 7 days of starting it.
Online services may be slow during busy times. Check if there are any
problems with this
service.
Claim now

Reviewer feedback on this answer:
Has information about the login credentials needed to access the Coronavirus Job Retention Scheme.
The answer is rather short and only tells the requester to log into PAYE but gives no instruction or other guidance for how to proceed.

Reviewer ratings:
Excellent
Acceptable