Question: Should shops and branches communicate with workers and customers why they need to practice social distancing?

Answer passage (source: UK):
page_title: Shops and branches
section_headers: 3. Social distancing at work
section_content: In this section

3.1 Coming to work and leaving work
3.2 Moving around buildings and stores
3.3 Moving around buildings and stores
3.4 Meetings
3.5 Common areas
3.6 Accidents, security and other incidents

Objective: To maintain 2m social distancing wherever possible, including while
arriving at and departing from work, while in work and when travelling between
sites.
You must maintain social distancing in the workplace wherever possible.
Where the social distancing guidelines cannot be followed in full in relation
to a particular activity, businesses should consider whether that activity
needs to continue for the business to operate, and, if so, take all the
mitigating actions possible to reduce the risk of transmission between their
staff.
Mitigating actions include:

further increasing the frequency of hand washing and surface cleaning
keeping the activity time involved as short as possible
using screens or barriers to separate people from each other
using back-to-back or side-to-side working (rather than face-to-face) whenever possible
reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others)

Social distancing applies to all parts of a business, not just the place where
people spend most of their time, but also entrances and exits, break rooms,
canteens and similar settings. These are often the most challenging areas to
maintain social distancing.

Reviewer feedback on this answer:
Says that social distancing is mandatory but doesn't say whether businesses should try to educate customers about it.
There is good information here for workers, but the information doesn't answer the question completely.  The question asks how to convey the message to customers.

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: UK):
page_title: Shops and branches
section_headers: 4. Managing your customers, visitors and contractors
4.2 Providing and explaining available guidance
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage and visual aids.


Informing customers that they should be prepared to remove face coverings safely if asked to do so by police officers and staff for the purposes of identification.


Providing written or spoken communication of the latest guidelines to both workers and customers inside and outside the store. Consider the particular needs of those with protected characteristics, such as those who are visually impaired.


Creating social distancing champions to demonstrate social distancing guidelines to customers, if helpful.


Ensuring latest guidelines are visible in selling and non-selling areas.



Reviewer feedback on this answer:
Clearly says that businesses should communicate social distancing requirements to their customers.
This does say a little of how to convey safe measures to customers.  I feel like there can be more info though.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: UK):
page_title: Shops and branches
section_headers: 3. Social distancing at work
3.2 Moving around buildings and stores
section_content: Objective: To maintain social distancing as far as possible while people
travel through the workplace.
Steps that will usually be needed:


Reducing movement by discouraging non-essential trips within buildings and sites, for example restricting access to some areas, encouraging use of radios or telephones, where permitted. These items require cleaning between users if multi-use.


Introducing more one-way flow through buildings. Providing floor markings and signage should remind both workers and customers to follow to social distancing wherever possible.


Reducing maximum occupancy for lifts, providing hand sanitiser for the operation of lifts and encouraging use of stairs wherever possible.


Making sure that people with disabilities are able to access lifts.


Regulating use of high traffic areas including corridors, lifts, turnstiles and walkways to maintain social distancing.



Reviewer feedback on this answer:
Talks about how to implement social distancing, but doesn't specifically address how to communicate with customers.
This info is helpful to workers, but it really doesn't say how to convey how to be safe to customers.

Reviewer ratings:
Bad
Could be Improved