Question: How to treat takeaway and delivery people equitably in my business?

Answer passage (source: UK):
page_title: Restaurants offering takeaway or delivery
section_headers: 7. Workforce management
7.1 Shift patterns and working groups
section_content: In this section

7.1 Shift patterns and working groups
7.2 Work-related travel
7.3 Communications and training

7.1 Shift patterns and working groups
Objective: To change the way work is organised to create distinct groups and
reduce the number of contacts each worker has.
Steps that will usually be needed:


As far as possible, where people are split into teams or shift groups, fixing these teams or shift groups so that where contact is unavoidable, this happens between the same people.


Considering where congestion caused by people flow and ‘pinch points’ can be improved. Using one-way systems, staggered shifts and assigned staff mealtimes are possible ways to minimise the risk of transmission.



Reviewer feedback on this answer:
This context is how to run your employees effectively.
This is an acceptable answer because it provides some information as to how the workplace can change to accommodate workers during the pandemic.

Reviewer ratings:
Bad
Acceptable

Answer passage (source: UK):
page_title: Restaurants offering takeaway or delivery
section_headers: 8. Inbound and outbound goods
section_content: Objective: To maintain social-distancing and avoid surface transmission when
goods enter and leave the site, especially in high volume situations, for
example, distribution centres, despatch areas.
Steps that will usually be needed:


Revising pick up and drop off collection points, procedures, signage and markings.


Considering methods to reduce frequency of deliveries, for example by ordering larger quantities less often.


Minimising unnecessary contact at gatehouse security, yard and warehouse. For example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking.


Where possible and safe, having single workers load or unload vehicles.


Where possible, using the same pairs of people for loads where more than one is needed.


Enabling drivers to access welfare facilities when required, consistent with other guidance.


Encouraging drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice, such as preventing drive-aways.


Creating one-way flow of traffic in stockrooms.


Adjusting put-away and replenishment rules to create space for social distancing. Where social distancing cannot be maintained due to workplace design, sufficient mitigation strategies should be designed and implemented.


Definitions
Refers to areas and amenities which are provided for the common use of more
than one person including canteens, reception areas, meeting rooms, areas of
worship, toilets, gardens, fire escapes, kitchens, fitness facilities, store
rooms, laundry facilities.
Refers to people who have specific underlying health conditions that make them
extremely vulnerable to severe illness if they contract COVID-19. Clinically
extremely vulnerable people will have received a letter telling them they are
in this group, or will have been told by their GP. Who is ‘clinically
extremely vulnerable’?
Refers to people who may be at increased risk from COVID-19, including those
aged 70 or over and those with some underlying health conditions. Who is
‘clinically vulnerable’?

Reviewer feedback on this answer:
Gives detailed information on how to maintain equably between delivery persons and take out people.
This is an excellent answer because it provides information as to how all employees can change procedures to remain safe, especially delivery workers. This can be used to answer the question.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: UK):
page_title: Factories, plants and warehouses
section_headers: 2. Who should go to work
2.3 People who have protected characteristics
section_content: Objective: To treat everyone in your workplace equally.
In applying this guidance, employers should be mindful of the particular needs
of different groups of workers or individuals.
It is breaking the law to discriminate, directly or indirectly, against anyone
because of a protected characteristic such as age, sex or disability.
Employers also have particular responsibilities towards disabled workers and
those who are new or expectant mothers.
Steps that will usually be needed:


Understanding and taking into account the particular circumstances of those with different protected characteristics.


Involving and communicating appropriately with workers whose protected characteristics might either expose them to a different degree of risk, or might make any steps you are thinking about inappropriate or challenging for them.


Considering whether you need to put in place any particular measures or adjustments to take account of your duties under the equalities legislation.


Making reasonable adjustments to avoid disabled workers being put at a disadvantage, and assessing the health and safety risks for new or expectant mothers.


Making sure that the steps you take do not have an unjustifiable negative impact on some groups compared to others, for example, those with caring responsibilities or those with religious commitments.



Reviewer feedback on this answer:
Provides guidance on how to treat everyone equally in your workplace such as communicating appropriately.
This is an excellent answer because it focuses on how employees can be treated equally while dealing with the pandemic at work. This answers the question perfectly.

Reviewer ratings:
Acceptable
Excellent