Question: How do I get my product in lay-by?

Answer passage (source: Australia):
page_title: Providing health care remotely during COVID-19
section_headers: How to provide prescriptions and prescription medication via telehealth
section_content: We are working with clinical software providers to upgrade prescribing and
dispensing software so it supports electronic prescribing. We expect this to be available from May
2020.
For now, at a telehealth consultation, a prescriber can prescribe medication
by writing a paper prescription and providing it to the patient (for example,
by post). If this is not practical, a prescriber can instead turn the
prescription into an ‘image-based prescription’. This is a digital image of
the paper prescription, which can then be sent by the prescriber to the
patient’s preferred pharmacy.
The Commonwealth has changed legislation to temporarily allow prescribers to
create a digital image of the patient’s prescription to support supply of
their medicines. This interim arrangement supports telehealth before
electronic prescribing becomes available.
See our guide on how to write a prescription for your patient during a
telehealth consultation.
Pharmacists can dispense medications and make Pharmaceutical Benefits Scheme
(PBS) claims from the digital image of the prescription sent through by the
prescriber.
Under the temporary arrangement, patients do not need to sign to acknowledge
receipt of supply if it is not practical for them to do so. The pharmacist may
sign on behalf of the patient, unless it is not practical for them to do so.
If the prescriber has authorised repeats, the pharmacist may create a repeat
authorisation and attach it to a print out of the digital image of the
prescription. This must be held in the pharmacy for subsequent supply of the
medication.
See our guide for pharmacists on how to dispense an image-based prescription
sent from a prescriber.
For image-based prescriptions, prescribers must keep the paper prescription
for 2 years (for audit and compliance purposes). Pharmacists must keep the
digital image of the prescription for 2 years.
Medicines in Schedule 8 and Schedule 4 Appendix D in the Poisons Standard are
not part of this interim arrangement, unless specifically permitted by
relevant state or territory rules. Supply these medicines according to your
state and territory legislation.
While the vast majority of health care providers do the right thing, please
report any fraudulent and inappropriate practice against Medicare and the
PBS.

Reviewer feedback on this answer:
Context is guided towards doctors writing prescriptions and a pharmacy full-filling the prescription. Does not reference how a person can get their item out of lay-away.
This answer is somewhat relevant to the question but does not answer it directly. Thus, the information is not useful.

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Business closures
I have a faulty product but the business’s physical stores are temporarily closed.
section_content: 
Under the Australian Consumer Law, you are entitled to a remedy if your product fails to meet a consumer guarantee. These consumer guarantee rights continue to apply even where a business’s physical stores are temporarily closed.
If you have purchased a faulty product, you may be entitled to a repair, replacement or refund. The remedy you’re entitled to will depend on whether you have a major or minor problem with a product.
You are not entitled to a consumer guarantee remedy if you have simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it.
In most cases, you can choose to seek a remedy from the retailer you purchased it from, or directly from the manufacturer.
You are generally responsible for returning the product if it can be posted or easily returned.
However, where a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem.
You should contact the retailer or manufacturer directly to discuss the options available to return your faulty product, and to obtain a repair, replacement or refund.
Given the exceptional circumstances, the ACCC encourages businesses to implement appropriate mechanisms to assist consumers seeking to return faulty products.
Please see our guidance for further information on repairs, replacements and refunds.


Reviewer feedback on this answer:
This does not directly answer the question. The info is somewhat related but not useful.
This is referencing refunds and options to seek a refund.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Business closures
I have goods on lay-by, or have paid for a series of services in advance, and the business is temporarily closed.
section_content: 
You can cancel your lay-by agreement at any time before you receive the products. If you cancel the lay-by, the business must refund your deposit and all other amounts you’ve paid except any applicable termination fee.
You should check the terms and conditions of your lay-by agreement before contacting the business to cancel your lay-by.
If you wish to retain your lay-by for when the business resumes trade, the terms and conditions of your lay-by agreement continue to apply.
However, the ACCC expects businesses to treat consumers fairly, and not terminate the lay-by agreement during the closure period if consumers can’t make scheduled payments in the circumstances.
If you have paid for services in advance, the business may still be able to supply the services when it reopens. If this is the case, the ACCC expects the business to extend the validity period of the pre-payments to allow for the period the business was unable to provide the services.
If you make regular payments by subscription or otherwise for services which are not being provided because the business has temporarily closed, these payments should not continue to be deducted by the business.
If you would prefer to have your pre-payments refunded, you will need to check the terms and conditions of your pre-payment agreement and speak to the business to check what they may be prepared to offer.


Reviewer feedback on this answer:
Provides detailed information on the lay-by agreement.
This mentions how to cancel lay-by but not how to start it. It provides a lot of information but none of it is relevant.

Reviewer ratings:
Excellent
Bad