Question: the best way and process to keep a healthy mind  during the COVID-19 outbreak

Answer passage (source: Australia):
page_title: Mental health for the health workforce during COVID-19
section_headers: Keeping mentally healthy
Take breaks
section_content: Be kind to yourself, and take breaks during your shifts, even if it is just a
few minutes to catch your breath. Managers and supervisors should ensure staff
take regular breaks to reduce stress.
Between shifts, get as much rest as you can, and try to take time for yourself
to do things you enjoy. Managers and supervisors should make sure staff have
enough time between shifts to rest, sleep and prepare for the next day.

Reviewer feedback on this answer:
Has reasonably detailed advice about reducing stress and staying positive during the pandemic.
This answer is borderline acceptable. It could be more detailed but it at least lists some things that you can do to try to help your mental health while you're working during COVID

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: Looking after your mental health during coronavirus (COVID-19) restrictions
section_headers: Get help now
section_content: If you need help right now, it is available 24 hours a day, 7 days a week,
anywhere in Australia.
In an emergency, call 000.
Lifeline
Contact Lifeline for support if you are experiencing a personal crisis or have
suicidal thoughts. You can call them 24 hours a day, 7 days a week from
anywhere in Australia.
Lifeline 24-hour crisis line 131 114 Lifeline
Australia Postal addresses: PO Box 173 Deakin
ACT 2600
View contact
Kids Helpline contact
Kids Helpline provides a free, private and confidential phone and online
counselling service for young people aged 5 to 25. The service is available 24
hours a day from anywhere in Australia.
1800 551 800 Kids Helpline
View contact
Suicide Call Back Service
Call the Suicide Call Back Service for immediate, professional 24/7 telephone
and online counselling to people who are affected by suicide.
1300 659 467 Suicide Call Back
Service
View contact
Beyond Blue Coronavirus Mental Wellbeing Support Service
Beyond Blue are providing information, advice and strategies to help you
manage your wellbeing and mental health during the COVID-19 pandemic.
Hotline 1800512348 Beyond Blue Coronavirus Mental Wellbeing
Support Service
View contact

Reviewer feedback on this answer:
Has links to suicide hotlines, but question appears to be asking about a much less severe level of stress.
This response is off the mark because it's just providing contact information for mental health hotlines. The questions is looking for ways to stay healthy in mind and body.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: Australia):
page_title: Looking after your mental health during coronavirus (COVID-19) restrictions
section_headers: Why it’s important to look after your mental health during COVID-19
section_content: The COVID-19 pandemic has greatly changed the way we live. To help keep us
safe, it is likely that our lives will be different for a while.
When we aren’t able to see our friends and family regularly, it can be harder
to keep on top of how we’re feeling.
Being aware of how you’re feeling and knowing what you can do to look after
your mental wellbeing is an important part of staying healthy during this
challenging time.

Reviewer feedback on this answer:
Has basic advice about staying aware of your feelings. Doesn't include detailed information about reducing stress or saying positive.
This response is very brief and leaves a lot to be desired. It's mostly just saying to be aware of how you're feeling but that doesn't give any of the information being asked about

Reviewer ratings:
Could be Improved
Could be Improved