Question: What are consumer rights regarding paid online streaming services?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I’ve paid for a subscription service to receive sporting service – what are my rights?
section_content: 
Major sporting codes in Australia and overseas have cancelled, suspended or postponed their seasons in response to COVID-19, and this means that many popular live sports are currently not available on subscription service platforms.
If you signed up with a subscription service to receive live sports, and these live sports are no longer available, the ACCC expects that you will receive a refund or other remedy, and will not continue to be charged for your subscription while the services cannot be provided.
Under the Australian Consumer Law, businesses should not take payments for services when they know they are unable to supply those services, or will only be able to supply materially different services.
If you are not receiving what you signed up for, including concerns about any replacement services (e.g. a ‘movies’ package in substitute for live sports), you may be entitled to certain remedies under the consumer guarantees.
You should contact your subscription service provider to see if they are prepared to offer a change of plan or other remedy.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Has information about live sports available through online streaming, a subset of what the question asks about.
The answer goes into detail on consumer rights and live sports, but it doesn't talk about streaming services as a whole.

Reviewer ratings:
Acceptable
Could be Improved

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I don’t get full access to the same quality of service provided by my streaming platform or video content provider (e.g. there are limits to ultra-high definition content) – what are my rights?
section_content: 
Some video on demand providers have reduced their streaming quality to help manage the total demand on broadband networks during the COVID-19 crisis. This may result in the quality of some streamed video not being as sharp.
The reduction in quality may not be very noticeable, so we urge consumers to try to be patient with any temporary disruptions to quality.
If you still have concerns, you can seek further information from your provider and discuss potential remedies, including, for example, a change of plan if you are on a subscription service.
If you are on a subscription service and believe you are not receiving the service what you signed up for, you may be entitled to certain remedies under the consumer guarantees, depending on your circumstances.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Has information about streaming services reducing service quality with links to information about consumer rights.
The answer gives detail on consumer rights and how streaming services may be affected by the COVID-19 crisis. It also provides a link to the consumer guarantees if they aren't getting what they signed up for.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
With more users online, my internet service isn’t working as well as it should (e.g. slower speed, interrupted service) – what are my rights?
section_content: 
The quality of internet services in Australia may be affected by increased consumer demand. There are steps you can take to maximise the performance of your home internet service.
If you are not receiving the internet service you signed up for, you may also be entitled to certain remedies under consumer guarantees.
You should contact your provider in the first instance if you have issues with your internet service.
Internet service providers might address your concerns in various ways, for example by offering additional ‘free’ features like unlimited data during the crisis, or a change of plan.
If you have not been able to resolve the problem with your service provider, you can lodge a complaint with theTelecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Has specific information about consumer rights regarding streaming services with links to additional information.
This answers gives examples of potential consumer rights for internet services depending on their provider, but it does not specifically talk about streaming services.

Reviewer ratings:
Excellent
Could be Improved