Question: How can I help patients access birth control and family planning information during the pandemic as a programme manager?

Answer passage (source: WHO):
page_title: Q&A: Contraception/Family planning and COVID-19
section_headers: Why is providing contraception/ family planning, as well as family planning services and information, important during the COVID-19 pandemic?
section_content: Contraception and family planning information and services are life-saving and
important at all times. Sexual activity does not cease with the COVID-19
pandemic, it is therefore crucial to ensure that people are able to access
rights-based services and information to initiate and / or continue use of
contraception.
By preventing unintended pregnancies, contraception helps to protect girls and
women from the negative health consequences of unintended pregnancies, which
can save their lives. Contraception reduces the need for abortion, meaning
that women and girls are less at risk of unsafe abortion, which again can be
lifesaving.
Condoms, when used consistently and correctly, help to prevent both unintended
pregnancies and sexually transmitted infections (including HIV).
In addition, by preventing the negative health consequences associated with
unintended pregnancies, unsafe abortion and sexually transmitted infections
(including HIV), contraception can help alleviate additional pressure on
already-stretched health systems which are working hard to address COVID-19.

Reviewer feedback on this answer:
All this is general blah blah blah type stuff that is not specifically relevant to the current crisis nor is it geared towards administrators or sexual health professionals.
This does not answering the question on how to help those access contraception easier.

Reviewer ratings:
Bad
Bad

Answer passage (source: WHO):
page_title: Q&A: Contraception/Family planning and COVID-19
section_headers: I am a programme manager. What can I do to help people access contraception and family planning information and services?
section_content: 

Increase use of telehealth for counselling and sharing of messages related to safe and effective use of contraception and for selection and initiation of contraceptives. 


Ensure adequate inventory to avoid potential stock outs at all levels of the health system. 


Prepare advisories for users on how they can access contraceptive information, services and supplies. 


Monitor contraceptive consumption in your area to identify any potential pitfall and shortage.


Increase availability and access to the contraceptives which can be used by the client without service provider support.



Reviewer feedback on this answer:
Could use a bit of a lead in and conclusion rather than just jumping into a list. Just one or two sentences summarizing the question and answers would be sufficient.
This answer addresses the question, but could likely use more data before it could be labeled as excellent.

Reviewer ratings:
Acceptable
Acceptable

Answer passage (source: WHO):
page_title: Q&A: Contraception/Family planning and COVID-19
section_headers: I am a policy maker. What can I do to make sure people can access contraception and family planning information and services?
section_content: 

Plan and develop innovative strategies to ensure as many eligible people as possible can access information and contraception during this period. 


Increase use of mobile phones and digital technologies to help people make decisions about which contraceptive methods to use, and how they can be accessed. 


Enable health care workers to provide contraceptive information and services as per national guidelines to the full extent possible. This is particularly important where pregnancy poses a high risk to health. 


Expand availability of contraceptive services (including both information and methods) through places other than healthcare facilities, such as pharmacies, drug shops, online platforms and other outlets. This can be with or without prescription depending on national guidelines and contraceptive method. 


Relax restrictions on the number of repeat issues of prescription-only hormonal contraceptives that can be issued. 


Ensure access to emergency post-coital contraception, including consideration of over the counter provision. 


Enable access to contraception for women and girls in the immediate post-partum and post abortion periods when they may access health services. 



Reviewer feedback on this answer:
Provides concrete examples of what family planning services can do to ensure people have access to necessary services.
This answer gives thorough and relevant information to the question.

Reviewer ratings:
Excellent
Excellent