Question: What are some ways in which chronically ill people can protect themselves from contracting COVID-19?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for older people
section_headers: Protecting yourself
section_content: As we move towards a COVIDSafe Australia, it is
important for people at greater risk of serious illness if they get COVID-19
to take extra steps to protect themselves.
You should maintain good hygiene and take care when interacting with other
people. These are the best defences for you and your family against
coronavirus. This includes:

covering your coughs and sneezes with your elbow or a tissue
disposing of used tissues immediately into a rubbish bin and washing your hands
washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
using alcohol-based hand sanitisers (60% alcohol), where available
cleaning and disinfecting surfaces you have touched
staying 1.5 metres away — 2 arms’ length — from other people. This is an example of physical distancing
continuing to stay at home and avoid contact with others
continuing to avoid non-essential travel
considering having the chemist deliver your medicines
considering having your groceries and essential items delivered to your home
downloading the COVIDSafe app to your smartphone for the times you do need to go out — the Older Persons COVID-19 Support Line can help you with this

Read our fact sheet about the support available to
you if you are isolated and finding it difficult
to access food and basic household items.

Reviewer feedback on this answer:
Has detailed information about best practices to avoid infection with the coronavirus.
while the answer gives good information about preventing catching coronavirus, the question specifically asks about chronically ill people. the answer comes from a very general standpoint, and doesn't at all address chronically ill people.

Reviewer ratings:
Excellent
Could be Improved

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people with chronic health conditions
section_headers: Protecting yourself
section_content: It’s vital to do everything you can to protect yourself and
others from coronavirus:

maintaining good hygiene
physical distancing
avoiding public gatherings
isolation

Make sure you continue to go to any usual or scheduled appointments with your
doctor. See how to access health services
and medications during COVID-19 restrictions.
If you are at greater risk due to a chronic condition or weakened immune
system, you should also:

stay at home, including working from home if possible
avoid non-essential travel
avoid contact with others
speak to your chemist about having medication delivered to you
make use of telehealth services for routine or non-urgent medical help
consider getting groceries and other essentials delivered


Reviewer feedback on this answer:
Provides good general advice about avoiding infection and also tips aimed specifically at sick people.
the answer does give good details about how chronically ill people can prevent contracting the virus. but it comes at the bottom of the answer. the answer gives general information first, before getting to the information that answers the question.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for older people
section_headers: People most at risk
section_content: Your risk of serious illness from coronavirus increases if you are:

aged 70 years or over
aged 65 years or over and have a chronic medical condition
an Aboriginal and Torres Strait Islander person aged 50 years and over who has a chronic medical condition
immune suppressed

There is currently no cure or vaccine for coronavirus, or immunity in the
community, so you need to protect yourself.

Reviewer feedback on this answer:
Lists groups at higher risk but doesn't describe how they can protect themselves.
the question asks how chronically ill people can avoid contracting COVID19. the answer only lists who the high risk people are. it doesn't mention anything about preventing contracting the virus.

Reviewer ratings:
Bad
Bad