Question: How can I keep my employees safe while dealing with customers during the COVID-19 outbreak?

Answer passage (source: CDC):
page_title: General Business Frequently Asked Questions
section_headers: Cleaning and Disinfection in the Workplace
How can I safely use cleaning chemicals?
section_content: Follow safe work practices when using cleaning chemicalspdf iconpdf
icon:

Always wear gloves appropriate for the chemicals being used when you are cleaning and disinfecting. Additional personal protective equipment (PPE) may be needed based on the setting and product you are using.
Never mix household bleach with ammonia or any other cleaner.
Make sure that employees know which cleaning chemicals must be diluted and how to correctly dilute the cleaners they are using.
Employers must ensure workers are trained on the hazards of the cleaning chemicals used in the workplace in accordance with OSHA’s Hazard Communication standard (29 CFR 1910.1200external iconexternal icon).
Follow the manufacturer’s instructions for all cleaning and disinfection products for concentration, application method, and contact time.


Reviewer feedback on this answer:
This information does not answer the question. The question is asking about how to keep employees safe during Covid-19 outbreak and this answer provides information on safe work practices when cleaning and disinfecting with cleaning chemicals.
This is really only talking about how to clean chemicals. It doesn't talk about dealing with the risks of COVID

Reviewer ratings:
Bad
Bad

Answer passage (source: CDC):
page_title: General Business Frequently Asked Questions
section_headers: Reducing the Spread of COVID-19 in Workplaces
Should we be screening employees for COVID-19 symptoms (such as temperature checks)? What is the best way to do that?
section_content: Screening employees is an optional strategy that employers may use. There are
several methods that employers can use to protect the employee conducting the
temperature screening. The most protective methods incorporate social
distancing (maintaining a distance of 6 feet from others), or physical
barriers to eliminate or minimize the screener’s exposures due to close
contact with a person who has symptoms during screening. Examples to consider
that incorporate these types of controls for temperature screening include:

Reliance on Social Distancing : Ask employees to take their own temperature either before coming to the workplace or upon arrival at the workplace. Upon their arrival, stand at least 6 feet away from the employee and: 
Ask the employee to confirm that their temperature is less than 100.4o F (38.0o C), and confirm that they are not experiencing coughing or shortness of breath.
Make a visual inspection of the employee for signs of illness, which could include flushed cheeks or fatigue.
Screening staff do not need to wear personal protective equipment (PPE) if they can maintain a distance of 6 feet.


Reliance on Barrier/Partition Controls : During screening, the screener stands behind a physical barrier, such as a glass or plastic window or partition, that can protect the screener’s face and mucous membranes from respiratory droplets that may be produced when the employee sneezes, coughs, or talks. Upon arrival, the screener should wash hands with soap and water for at least 20 seconds or, if soap and water are not available, use hand sanitizer with at least 60% alcohol. Then: 
Make a visual inspection of the employee for signs of illness, which could include flushed cheeks or fatigue.
Conduct temperature and symptom screening using this protocol: 
Put on disposable gloves.
Check the employee’s temperature, reaching around the partition or through the window. Make sure the screener’s face stays behind the barrier at all times during the screening.
If performing a temperature check on multiple individuals, make sure that you use a clean pair of gloves for each employee and that the thermometer has been thoroughly cleaned in between each check. If disposable or non-contact thermometers are used and you did not have physical contact with an individual, you do not need to change gloves before the next check. If non-contact thermometers are used, clean and disinfect them according to manufacturer’s instructions and facility policies.
Remove and discard PPE (gloves), and wash hands with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer with at least 60% alcohol.



If social distance or barrier controls cannot be implemented during screening,
PPE can be used when the screener is within 6 feet of an employee during
screening. However, reliance on PPE alone is a less effective control and more
difficult to implement given PPE shortages and training requirements.

Reliance on Personal Protective Equipment (PPE) : Upon arrival, the screener should wash their hands with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol, put on a facemask, eye protection (goggles or disposable face shield that fully covers the front and sides of the face), and a single pair of disposable gloves. A gown could be considered if extensive contact with an employee is anticipated. Then: 
Make a visual inspection of the employee for signs of illness, which could include flushed cheeks or fatigue, and confirm that the employee is not experiencing coughing or shortness of breath.
Take the employee’s temperature. 
If performing a temperature check on multiple individuals, make sure that you use a clean pair of gloves for each employee and that the thermometer has been thoroughly cleaned in between each check. If disposable or non-contact thermometers are used and you did not have physical contact with an individual, you do not need to change gloves before the next check. If non-contact thermometers are used, you should clean and disinfect them according to manufacturer’s instructions and facility policies.
After each screening, remove and discard PPE and wash hands with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol.




Reviewer feedback on this answer:
This answer is irrelevant to the question. This answer does not provides any guidelines on how to keep employees safe during Covid-19 outbreak, instead, this answer provides guidelines on how to perform Covid-19 screening on employees.
This is a pretty good response although, while detailed, it really just focuses on keeping them safe during the screening process. It doesn't go into a lot about dealing with customers.

Reviewer ratings:
Bad
Acceptable

Answer passage (source: CDC):
page_title: General Business Frequently Asked Questions
section_headers: Reducing the Spread of COVID-19 in Workplaces
How do I keep employees who interact with customers safe?
section_content: To keep your employees safe, you should:

Consider options to increase physical space between employees and customers such as opening a drive- through, erecting partitions, and marking floors to guide spacing at least six feet apart.
At least once a day clean and disinfect surfaces frequently touched by multiple people. This includes door handles, desks, phones, light switches, and faucets,
Consider assigning a person to rotate throughout the workplace to clean and disinfect surfaces.
Consider scheduling handwashing breaks so employees can wash their hands with soap and water for at least 20 seconds. Use hand sanitizer that contains at least 60% alcohol if soap and water are not available.
Consider scheduling a relief person to give cashiers and service desk workers an opportunity to wash their hands.


Reviewer feedback on this answer:
This answers the question directly. The answer provides information and recommendation of what employers can do to keep their employees safe when dealing with customers during Covid-19 outbreak.
This directly answers the questions on several fronts. It even provides a link that leads to more detail about cleaning

Reviewer ratings:
Excellent
Excellent