Question: What can I do if I need to work from home and my telecommunications service is not working well?

Answer passage (source: Australia):
page_title: COVID-19: Cyber security tips when working from home
section_headers: Cyber security tips
Use trusted Wi-Fi
section_content: Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Using free wireless internet may be tempting; it can also put your information
at risk. Free Wi-Fi by its very nature is insecure and can expose your
browsing activity to cybercriminals. Cybercriminals have also been known to
set up rogue Wi-Fi hotspots with names that look legitimate and can intercept
communications, steal your banking credentials, account passwords, and other
valuable information.
Use trusted connections when working from home, such as your home internet or
mobile internet service from your telecommunications provider.
For more ACSC information on the steps you can take to secure your Wi-Fi, see:

Stay Smart Online - Wi-Fi and Internet Connections.


Reviewer feedback on this answer:
Does not address the issue of telecommunications service.
This answer provides information on how to protect work and household's cyber security and does not provide any information on what to do if people have to work from home and their telecommunications services are not working as asked in the question.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19: Cyber security tips when working from home
section_headers: Cyber security tips
Use a Virtual Private Network (VPN)
section_content: Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
Virtual Private Network (VPN) connections are a popular method to connect
portable devices to a work network. VPNs secure your web browsing and remote
network access.
Sometimes organisations specify that you use a VPN on work devices. If this is
the case, you should familiarise yourself with your organisation’s VPN
requirements, policies and procedures.
For more information on VPNs see advice from the Canadian Centre for Cyber
Security:

Using Virtual Private Networks.


Reviewer feedback on this answer:
Does not address bad telecommunications issue.
This does not answer the question. The question is asking for information on what to do if a person is working from home and the telecommunications service is not working well. However, the answer provides information on Virtual Private Network to protect people's work and household's cyber security.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
My telecommunications service is no longer working well.
section_content: 
If you are spending increased time in your home, including working from home, you might find that your current mobile or internet plan is no longer suitable, particularly if there are a number of people using the same service in your home.
There are many different mobile and internet services available, from entry level with minimal inclusions to high level plans which might include more data, phone calls and other content.
If your needs have changed, contact your service provider and see if they have a better plan for you, or see what other providers might be able to offer you.
Plans also change over time so if you haven’t compared your existing mobile or internet plan with what’s currently available for a while this might a good time to get a better deal.
It is also worth noting that some mobile and internet service providers are increasing data allowance packages for customers.


Reviewer feedback on this answer:
Addresses the issues of telecommunications upgrading to meet demands.
This answers the question directly. This answer provides information on what to do if people are working from home and their telecommunication plan is no longer suitable.

Reviewer ratings:
Acceptable
Excellent