Question: How do I manage the crowds gathering in transport lines?

Answer passage (source: UK):
page_title: Guidance Coronavirus (COVID-19): safer transport guidance for operators
section_headers: Emergency incidents
section_content: Emergency procedures
Ensure that your emergency procedures are followed during an emergency or
situation requiring an evacuation. You should consider how to maintain social
distancing in these situations, recognising that people may not always be able
to stay 2 metres apart. Review and update existing queuing, crowd management
and emergency plans and the situations when these are instigated.
What to do if someone develops symptoms of coronavirus in a transport
setting
If anyone becomes unwell with the symptoms of coronavirus in a transport
setting they should be sent home and advised to follow the stay at home
guidance. They should also arrange to have a test to see if they have
COVID-19.
If they need clinical advice, they should go online to NHS
111 (or call 111 if they don’t have internet access). In
an emergency, call 999 if they are seriously ill or injured or their life is
at risk. Do not visit the GP, pharmacy, urgent care centre or a hospital.
There is currently no requirement to self-isolate if you have been in
proximity with someone showing coronavirus symptoms in the workplace and have
been following social distancing measures.
Workers should wash their hands thoroughly for 20 seconds after any contact
with someone who is unwell.
It is not necessary to close the transport setting or send any staff home.
*[GP]: General Practitioner

Reviewer feedback on this answer:
Recommends adjusting queuing locations and policies but doesn't give specific advice on how to do so.
This answer is talking about evacuations and emergencies.  The question was asking about how to manage a line.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: UK):
page_title: Guidance Coronavirus (COVID-19): safer transport guidance for operators
section_headers: Queues and protecting passenger flows
Crowd management
section_content: 
Consider whether queues can be moved to locations with more space for safe queues. Liaise as appropriate with other bodies (such as other transport operators, landlords and local authorities) to safely manage queues and any impact on public spaces. Consider how to provide passengers and services users with information on the service.
If services, concourses or interchanges become too crowded, or queues become too long, operators should consider the full range of operational responses available, recognising the knock-on effects on other transport modes in making these decisions.
Use social media, apps and other digital methods to alert passengers before they leave home, and to help passengers stay away or disperse until there is sufficient capacity available.


Reviewer feedback on this answer:
Has advice on managing lines in transport hubs. Fully addresses question.
There is a good amount of info here.  The answer talks about how to manage lines.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: UK):
page_title: Guidance Coronavirus (COVID-19): safer transport guidance for operators
section_headers: Queues and protecting passenger flows
Social distancing in vehicles and at service areas, stations, stops, ports and airports
section_content: 
Rearranging, limiting or removing seating to try and ensure social distancing is observed and that it can be cleaned regularly using a rota or some other tracker. This may include: 
Blocking off seats that are in close proximity to a driver or other workers and passengers.
Removing face-to-face seating.
Maximising separation for example by sitting in back left hand seat of a car.


Using floor tape, signs or paint in passenger areas to help people keep 2 metres apart, where appropriate. Using screens to create a physical barrier between people where appropriate, such as in ticket offices.
Introducing more one-way flow through areas and vehicles.
Revising maximum occupancy for lifts and ways of operating lifts.
Making arrangements for monitoring compliance to assist with further planning (for example appointment of a social distancing marshal).
Keeping in mind particular needs of workers and passengers who have protected characteristics, for example disabled people, the elderly and pregnant women.


Reviewer feedback on this answer:
Has detailed advice for managing people gathering to wait for transportation.
This is a good answer.  There is a good amount of info here about managing lines.

Reviewer ratings:
Excellent
Excellent