Question: What do families using childcare services need to know about funding?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
Where can I find COVID-19 information on preschool and kindergarten?
section_content: Preschool is primarily a state and territory responsibility and preschool
systems vary across jurisdictions. Because of this, preschool-related
information in the context of COVID-19 is provided at a state and territory
level. More information for families and parents of preschool and kindergarten
children is available at Universal Access to Early Childhood
Education.

Reviewer feedback on this answer:
Answer does state that the different states and territories will be responsible for childcare services and gives a link to additional information which may have the actual answer the requester is looking for.
This discusses preschool services and does not address childcare services and funding.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
How do I apply for additional funding?
section_content: Providers seeking an Exceptional Circumstance Supplementary Payment amount
should complete an online form and outline their circumstances.
The form is available at
dese.gov.au/covid-19/childcare.
Providers will be notified of the decision in writing.
Providers must tell the department if their income goes up due to receiving
extra state or government assistance. Please provide details regarding this
additional support to
ECECreliefpackage@dese.gov.au and put
the relevant application ID number in the email subject header.
In Home Care (IHC) providers, or large providers (those with 50 or more
services), should email
ECECreliefpackage@dese.gov.au to
request a service-level spreadsheet to complete. This streamlined process is
available to IHC and large providers even if not all services are eligible for
Exceptional Circumstance Supplementary Payments.

Reviewer feedback on this answer:
Answer is geared entirely towards childcare providers and is more concerned with how to get the additional payments rather than what will happen to the families who get childcare through the providers or what they will need to know.
This information is not for families, but is for the childcare providers about how to get extra funding.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
What conditions must be met by services to receive payments?
section_content: The service must meet a number of conditions to continue to receive these
payments.
These conditions include:

that the service remains open and provides sessions of care to at least one child, unless closed on public health advice or advice of a state regulatory authority for COVID-19 health and safety reasons 
families and carers are not charged fees relating to sessions of care provided to children during the period the service receives the payments 
priority of access is given to children of essential workers, vulnerable and disadvantaged children; and previously enrolled children; and
the service must comply with all other Family Assistance Law and National Law obligations.

Additionally, services must not increase these fees for the duration of the
Relief Package, and must not add any new fees that were not listed in a
family’s Complying Written Agreement prior to 6 April 2020.
It should be noted that Early Childhood Education and Care Relief Package
payments are discretionary payments under Family Assistance Law, and failure
to comply with the conditions can result in the payments being reduced or
suspended.

Reviewer feedback on this answer:
Answer is mostly geared towards childcare services providers and not necessarily for the families themselves. There is a blurb about not families and carers not being charged feels "relating to sessions of care provided to children during the period the service receives the payments" but not much else,
This gives information about what the facility will do to continue to receive funding, but it is not specific to families.

Reviewer ratings:
Could be Improved
Acceptable