Question: steps to change travel plans  during the COVID-19 outbreak

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19)
section_headers: Travel plans in the coming months?
section_content: If you have future travel planned or are considering going overseas, cancel or
postpone these plans. A ban is in place. The risks to your health and that of
others is too great.

Reviewer feedback on this answer:
Counsels people to cancel travel plans but doesn't explain how to do it.
The answer just says that you need to change travel plans. The question asks what the steps are to actually change those plans. that is not addressed.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Travel cancellations and changes
I wish to cancel my travel booking due to health and safety concerns about COVID-19. What are my rights in this situation?
section_content: 
If you no longer wish to travel due to concerns about COVID-19, this may be treated as a 'change of mind'.
You should contact the provider to see if you are entitled to a remedy such as full or partial refund, credit note or voucher.
If you have a health condition that means you are at higher risk you should contact the provider to see if they will offer you a refund or a voucher for a later date.
Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly.


Reviewer feedback on this answer:
Provides general, high-level advice for changing travel plans due to the pandemic.
The answer directly addressed the question. It explains that it could be considered a change of mind, but also addresses if the situation is a health concern. it gives a good amount of detail.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Travel cancellations and changes
My travel booking has not yet been cancelled, even though it seems unlikely that restrictions will be lifted by then. Can I cancel now?
section_content: 
Many travel service providers have short-term COVID-19 policies allowing for credits or refunds which do not apply to bookings after a certain date, as the travel service provider does not yet have certainty as to whether future travel will be cancelled. In many cases, these dates have subsequently been extended as travel restrictions remain in place, and travel service providers cancel further services.
If you cancel your booking before your travel service is cancelled, this could be classified as a 'change of mind' cancellation and this could limit your ability to obtain a refund or a credit.
If you are concerned about this, the ACCC recommends that you contact the business you made your booking with to ask: 
how far out from your travel date will the business confirm the cancellation of your travel, if it is to be cancelled
how its cancellation policy will apply if travel restrictions are still in place at the date of your booking and your travel is cancelled
what remedies may be available to you if you cancel now as compared to what remedies may be available to you if you wait until the service provider cancels.


Depending on your circumstances, it may be in your interests to wait for further updates from your travel service provider before taking any steps to cancel your travel and seek a remedy.


Reviewer feedback on this answer:
Gives information about canceling travel plans in extensive details.
the answer goes into a good amount of detail to directly address the question. It comes from several different angles, and addresses all aspects of the question.

Reviewer ratings:
Excellent
Excellent