Question: How do I know if I can claim statutory back pay?

Answer passage (source: UK):
page_title: Guidance Check if you can claim back Statutory Sick Pay paid to employees due to coronavirus (COVID-19)
section_headers: Other help you can get
section_content: Get help online
Use HMRC’s digital assistant to find more
information about the coronavirus support schemes.
Contacting HMRC
We are receiving very high numbers of calls. Contacting HMRC unnecessarily
puts our essential public services at risk during these challenging times.
You can contact HMRC about the
Coronavirus Statutory Sick Pay Rebate Scheme if you cannot get the help you
need online.

Reviewer feedback on this answer:
Context is a link to the all schemes. Can be improved by only referencing information for only Sick Pay Rebate Scheme.
It's telling them to contact someone in order to get more help about it instead of just answering it.

Reviewer ratings:
Could be Improved
Could be Improved

Answer passage (source: UK):
page_title: Guidance Check if you can claim back Statutory Sick Pay paid to employees due to coronavirus (COVID-19)
section_headers: Who can use the scheme
section_content: You can use the scheme as an employer if:

you’re claiming for an employee who’s eligible for sick pay due to coronavirus
you have a PAYE payroll scheme that was created and started on or before 28 February 2020
you had fewer than 250 employees on 28 February 2020 across all your PAYE payroll schemes

Employees do not have to give you a doctor’s fit note for you to make a claim.
But you can ask them to give you either:

an isolation note from NHS 111 - if they are self-isolating and cannot work because of coronavirus (COVID-19)
the NHS or GP letter telling them to stay at home for at least 12 weeks because they’re at high risk of severe illness from coronavirus

The scheme covers all types of employment contracts, including:

full-time employees
part-time employees
employees on agency contracts
employees on flexible or zero-hour contracts
fixed term contracts (until the date their contract ends)

We will let you know when the scheme will end.
If you’re claiming for wage costs through the Coronavirus Job Retention
Scheme
You can claim back from both the Coronavirus Job Retention Scheme and the
Coronavirus Statutory Sick Pay Rebate Scheme for the same employee but not for
the same period of time.
State aid limits
Your claim amount should not take you above the state aid limits under the EU
Commission temporary
framework.
This is when combined with other aid received under the framework. The maximum
level of state aid that a business may receive is €800,000. There is a lower
maximum for agriculture at €100,000 and aquaculture and fisheries at €120,000.
Connected companies and charities
Connected companies and charities can also use the scheme if their total
combined number of PAYE employees was fewer than 250 on the 28 February 2020.
Using an agent to do PAYE online
If you use an agent who is authorised to do PAYE online for you, they will be
able to claim on your behalf. You should speak to your agent about whether
they are providing this service.
If you would like to use an agent, but do not have one authorised to do PAYE
online for you, you can do that by accessing your HMRC online
services and selecting
‘Manage Account’.
You must be enrolled in PAYE online for employers to do this and will need to
ask your agent for their agent ID. Your agent can get this from their HMRC
online service for agents by selecting ‘authorise client.’
You can also use this service to remove authorisation from your agent if you
do not want it to continue after they have submitted your claim(s).
If an agent makes a claim on your behalf, you will need to tell them which
bank account you would like the grant to be paid into. You must only provide
bank details where a BACS payment can be accepted.

Reviewer feedback on this answer:
It's a thorough answer. It gives a lot of important information.
Provides all information such as where to and how to and who to talk to to make your claim for statutory sick back pay.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: UK):
page_title: Guidance Check if you can claim back Statutory Sick Pay paid to employees due to coronavirus (COVID-19)
section_headers: How to claim
section_content: You must have paid your employees’ sick pay before you claim it back.
You can claim back coranvirus-related Statutory Sick Pay using the online
service.
If you use an agent who is authorised to do PAYE online for you, they will be
able to claim on your behalf.
Employers who are unable to claim online should have received a letter on an
alternative way to claim. Contact
HMRC if you
have not received a letter and are unable to make any eligible claims online.

Reviewer feedback on this answer:
It gives a link where you can claim the pay. It tells them what needs to happen before that.
Provides an important element that an employer would have had to already pay the employees sick pay before a claim can be made.

Reviewer ratings:
Excellent
Acceptable