Question: Who can I contact if I need more help with my student finances?

Answer passage (source: UK):
page_title: Guidance Guidance for current students
section_headers: My parent/partner has recently lost their job. How will this affect my student finance?
2019/20 Academic year
section_content: If your student finance has already been calculated for 2019/20 using the CYI
process, we may need to contact your parent(s) or partner for financial
evidence for the 2019/20 tax year. In this case, we’ll get in touch with them
in late 2020. If their income is different to what they estimated previously,
your student finance will have to be recalculated.

Reviewer feedback on this answer:
Explains what is considered when calculating finance.
This does not answer the question. This answer provides information on financial evidence for student finance and does not provide any information on who can a person contact for help with student finances.

Reviewer ratings:
Bad
Bad

Answer passage (source: UK):
page_title: Guidance Guidance for current students
section_headers: My parent/partner has recently lost their job. How will this affect my student finance?
section_content: Some student finance is based on your household income so we’ll need financial
details from your parent(s) or partner to calculate how much funding you can
get. However, we understand that financial circumstances can change and we
have a process in place to help with that. This process makes sure you won’t
lose out on any student finance you’re entitled to.
During the student finance application process your parent(s)/partner will be
asked to provide financial details from a previous tax year. If they’ve lost
their job and are not earning as much now as they did then, we can look at
your application based on their ‘Current Year Income (CYI)’. But this can only
be done after they’ve given us the details of the previous tax year.
There are different rules for the CYI process depending on where you live in
the UK and also the type of student finance you’re applying for – to find out
the specific rules that apply to you go to the relevant website:

Student Finance England
Student Finance Wales
Student Finance Northern Ireland


Reviewer feedback on this answer:
Discusses application process for student financing. Does not address where one can get help.
This does not answer the question. The question is asking for information on getting help with student finances. However, the answer provides information on income or earning requirements for student finance and links to rules for applying student finance in England, Wales and Northern Island.

Reviewer ratings:
Bad
Bad

Answer passage (source: UK):
page_title: Guidance Guidance for current students
section_headers: Can I still contact you if I need help?
section_content: We’re pleased to confirm that we have now began to operate a partial service
in our contact centres for students in
England,
Wales and Northern
Ireland following a temporary closure.
We only have a limited number of staff available and we are prioritising
urgent enquiries so please do not call if you have a general enquiry.
Our Student Finance England social media team are now available to answer
questions about your funding on Facebook
and Twitter.
Students in Wales can find out general information on the Student Finance
Wales Facebook and
Twitter pages.

Reviewer feedback on this answer:
Lets the student know where they can get help with their student finances.
This is not a direct answer to the question. This answer provides information that the student finance contact centers had reopened and prioritizing urgent inquiries and it provides links to student finance's facebook and twitter page where people can ask for general information on student finances.

Reviewer ratings:
Acceptable
Could be Improved