Question: Are Family Day Care services still allowed to charge educators fees during COVID-19?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Family Day Care and In Home Care
As a Family Day Care service, are we allowed to charge our educators the fees that keep our service running?
section_content: Any type of internal fee arrangement between a Family Day Care service and an
educator is a commercial business arrangement. The Government does not
regulate or intervene on matters between educators and services. As part of
broader messaging around the COVID-19 response the Prime Minister has appealed
to all businesses to look at their rate of fees and charges and see if they
can reduce them in recognition of the unprecedented times being experienced.

Reviewer feedback on this answer:
Appears to answer the question by saying that the government doesn't intervene in childcare fees.
It answers the question correctly, however doesn't confirm the question.

Reviewer ratings:
Acceptable
Acceptable

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
I have already charged families the gap fee for care provided on or after 23 March 2020. Can I give them a refund?
section_content: It is a business decision for each service whether or not they choose to
charge families a gap fee, or in this case refund the gap fee for children
absent from care due to COVID-19. From 23 March 2020 there is no legal
obligation for services to charge gap fees for children absent from care, up
to and including 5 April 2020 to the remainder of the 2019–20 financial year.

Reviewer feedback on this answer:
Talks about childcare fees but doesn't specifically mention educator fees.
This talks about gap fees, not a reduction of fees.

Reviewer ratings:
Could be Improved
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
Do services have to accept new enrolments and increased attendance where parents request it?
section_content: Services are required to prioritise care to children of essential workers,
vulnerable and disadvantaged children and children with existing enrolments as
part of the conditions of the Relief Package. Where services choose to accept
new enrolments and increase attendance where parents request it, they are able
to apply for Exceptional Circumstance Supplementary Payments to meet the
demand for child care up to their service’s full capacity taking into account
staff, resources and health and safety issues.
Families and services can report concerns about services not adhering with the
conditions of the Relief Package to the department by phoning 1800 664 231 or
by emailing tipoffline@dese.gov.au. For
example, if a family believes a service has capacity to provide more care but
is electing not to do so, or that a service is not prioritising essential
workers in offering that care, they can and are contacting this line.

Reviewer feedback on this answer:
It seems to answer the question, however could be improved to be more straightforward with the Relief Package
Talks about childcare during the pandemic, but doesn't specifically mention educator fees.

Reviewer ratings:
Could be Improved
Bad