Question: How do I control the amount of visitors to my business?

Answer passage (source: UK):
page_title: Shops and branches
section_headers: 4. Managing your customers, visitors and contractors
4.1 Manage contacts
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.1 Manage contacts
Objective: To minimise the contact resulting from visits to stores or outlets.
Steps that will usually be needed:


Defining the number of customers that can reasonably follow 2m social distancing within the store and any outdoor selling areas. Take into account total floorspace as well as likely pinch points and busy areas.


Limiting the number of customers in the store, overall and in any particular congestion areas, for example doorways between outside and inside spaces.


Encouraging customers to use hand sanitiser or handwashing facilities as they enter the premises to reduce the risk of transmission by touching products while browsing.


Encouraging customers to avoid handling products whilst browsing, if at all possible.


Suspending or reducing customer services that cannot be undertaken without contravening social distancing guidelines. This may include re-thinking how assistance is provided, for example, using fixed pairs of colleagues to lift heavy objects rather than a single colleague lifting with a customer.


Encouraging customers to shop alone where possible, unless they need specific assistance.


Reminding customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines.


Looking at how people walk through the shop and how you could adjust this to reduce congestion and contact between customers, for example, queue management or one-way flow, where possible.


Ensuring any changes to entries, exit and queue management take into account reasonable adjustments for those who need them, including disabled shoppers.


Working within your local area to provide additional parking or facilities such as bike racks, where possible, to help customers avoid using public transport.


Using outside premises for queuing where available and safe, for example some car parks.


Managing outside queues to ensure they do not cause a risk to individuals or other businesses, for example by introducing queuing systems, using barriers and having staff direct customers.


Working with your local authority or landlord to take into account the impact of your processes, including queues, on public spaces such as high streets and public car parks.


Shopping centres should take responsibility for regulating the number of customers in the centre and the queuing process in communal areas on behalf of their retail.


Having clearly designated positions from which colleagues can provide advice or assistance to customers whilst maintaining social distance.


Working with neighbouring businesses and local authorities to consider how to spread the number of people arriving throughout the day for example by staggering opening hours; this will help reduce demand on public transport at key times and avoid overcrowding.


Avoid sharing vehicles except within a family, for example on test drives. If it is not possible, keep the number of people in the vehicle to a minimum and as distanced within the vehicle space as possible, and use other safety measures such as ensuring good ventilation.


Continuing to keep customer restaurants and cafes closed until further notice, apart from when offering hot or cold food to be consumed off the premises.



Reviewer feedback on this answer:
This does not answer the question. This answer contains information on how to minimize human contacts resulting from store or outlets visit. It does not provide any information on how to control the amount of visitors to a business as asked in the question.
This is a really good response with a large number of novel ideas to help reduce the number of people in your store. These ideas could be used for a wide range of businesses so this is very useful

Reviewer ratings:
Bad
Excellent

Answer passage (source: UK):
page_title: Labs and research facilities
section_headers: 4. Managing your customers, visitors and contractors
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.1 Manage contacts
Objective: To minimise the number of unnecessary visits to offices.
Steps that will usually be needed:


Encouraging visits via remote connection or remote working for visitors where this is an option.


Limiting the number of visitors at any one time.


Limiting visitor times to a specific time window and restricting access to required visitors only.


Determining if schedules for essential services and contractor visits can be revised to reduce interaction and overlap between people, for example, carrying out services at night.


Maintaining a record of all visitors, if this is practical.


Revising visitor arrangements to ensure social distancing and hygiene, for example, where someone physically signs in with the same pen in receptions.


4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage, visual aids, and before arrival, for example, by phone, on the website, by email.


Establishing host responsibilities relating to COVID-19 and providing any necessary training for people who act as hosts for visitors.


Reviewing entry and exit routes for visitors and contractors to minimise contact with other people.


Coordinating and working collaboratively with landlords and other areas of facility sites, for example, where R&D facilities or labs are situated on science parks.


*[COVID-19]: coronavirus

Reviewer feedback on this answer:
This is a direct answer to the question. This answer provides step by step guide and information on what to do to minimize the numbers of visitors to a business premise and also on how to make sure visitors understand what they need to maintain safety within the premise.
This is a very detailed response that lists out several bullet points of novel ideas to limit the number of people who would physically come to your place of business. These are useful and a good answer here

Reviewer ratings:
Excellent
Excellent

Answer passage (source: UK):
page_title: Offices and contact centres
section_headers: 4. Managing your customers, visitors and contractors
section_content: In this section

4.1 Manage contracts
4.2 Providing and explaining available guidance

4.1 Manage contracts
Objective: To minimise the number of unnecessary visits to offices.
Steps that will usually be needed:


Encouraging visits via remote connection/working where this is an option.


Where site visits are required, site guidance on social distancing and hygiene should be explained to visitors on or before arrival.


Limiting the number of visitors at any one time.


Limiting visitor times to a specific time window and restricting access to required visitors only.


Determining if schedules for essential services and contractor visits can be revised to reduce interaction and overlap between people, for example, carrying out services at night.


Maintaining a record of all visitors, if this is practical.


Revising visitor arrangements to ensure social distancing and hygiene, for example, where someone physically signs in with the same pen in receptions.


4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage or visual aids and before arrival, for example, by phone, on the website or by email.


Establishing host responsibilities relating to COVID-19 and providing any necessary training for people who act as hosts for visitors.


Reviewing entry and exit routes for visitors and contractors to minimise contact with other people.


Coordinating and working collaboratively with landlords and other tenants in multi-tenant sites, for example, shared working spaces.


*[COVID-19]: coronavirus

Reviewer feedback on this answer:
This answers the question directly. This answer provides information and step by step guide on what business should do to minimize the numbers of visits to the office and also what should be done to make sure visitors understand what they need to do to maintain safety in the premise.
This is a very good response that lists out a number of relevant bullet points for how to reduce the number of people that would physically need to come into a place of business. This does a great job answering the question exactly

Reviewer ratings:
Excellent
Excellent