Question: What are the most important things citizens can do to help in the crisis?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people with disability
section_headers: Government response
section_content: Management and operational plan
We’ve developed a plan for people of all ages with disability, their families,
carers, support workers and the disability and health care sectors.
It provides high-level guidance on how to manage and prevent the transmission
of COVID-19 for people with disability and will be updated as needed.
Management and Operational Plan for People with
Disability
The Australian Health Sector Emergency Response Plan for Novel Coronavirus
guides the Australian health sector response. This management and operational
plan focuses on people with disability. There is an easy read version on this
page, too.
The plan was overseen by the Advisory Committee for the COVID-19 Response for
People with Disability.

Reviewer feedback on this answer:
This does not address how citizens can help or support during the pandemic.
This is a bad answer because it doesn’t provide any information as to how citizens can play their part during the pandemic to keep others safe. The answer only references a plan for disabled people. Therefore, it doesn’t really answer the question.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: Government response to the COVID-19 outbreak
section_headers: What you can do
section_content: Help us stop the spread of the virus by:

staying informed through our COVID-19 health alert, which is updated every day
keeping in touch with friends and family to make sure they’re well
taking steps to protect yourself and others, such as practising good hygiene and quarantining yourself if you’re sick
staying healthy and making use of the ongoing support available
being a smart traveller — read our COVID-19 advice for travellers


Reviewer feedback on this answer:
This addresses steps in which the citizens can help stop the virus.
This is an excellent answer because it provides a list of ways that citizens can help each other during the pandemic. Therefore, it answers the question well.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: Government response to the COVID-19 outbreak
section_headers: Our response plan
section_content: The Australian Health Sector Emergency Response Plan for Novel Coronavirus
(COVID-19) Short Form outlines how key activities will operate and how the
public can support the response. It outlines:

what we know about the disease and the outbreak
what sort of risk COVID‐19 represents
what the Australian Government health sector will be doing to respond
how the Government’s response will affect people
what people can do to contribute
how people can manage their own risk, the risk to their families and their communities

As we learn more about COVID-19 we are:

regularly reviewing our response
moving resources into activities that are working well
scaling back activities that are not working

The plan focuses on government activities. But many government and private
agencies are working together to support the Australian Government response.
Australian Health Sector Emergency Response Plan for Novel Coronavirus
(COVID-19) Short Form 
The Australian Health Sector Emergency Response Plan for Novel Coronavirus
(Short Form) outlines how key activities will operate and how the public can
support the response.
The Aboriginal and Torres Strait Islander Advisory Group on
COVID-19 has developed a Management Plan which supports the
COVID-19 Plan’s objectives.
Management Plan for Aboriginal and Torres Strait Islander
Populations
The Australian Health Sector Emergency Response Plan for Novel Coronavirus
guides the Australian health sector response. This Management Plan focuses on
culturally appropriate testing and care for Aboriginal and Torres Strait
Islander peoples, and for specific locations including remote communities.
The Australian Health Protection Principal Committee has published
the Management and Operational Plan for People with Disability.
More information for people with disability is available on the Department of
Social Service's website.
Management and Operational Plan for People with
Disability
The Australian Health Sector Emergency Response Plan for Novel Coronavirus
guides the Australian health sector response. This management and operational
plan focuses on people with disability. There is an easy read version on this
page, too.
The Communicable Diseases Network Australia
(CDNA) has published the Australian National Disease Surveillance Plan
for COVID-19.
Australian National Disease Surveillance Plan for
COVID-19
This plan outlines the national approach for disease surveillance for
COVID-19. Information that is collected through this plan helps inform public
health measures for control of COVID-19 in Australia.

Reviewer feedback on this answer:
This does not give information on the most important steps citizens can do to help.
This is a bad answer because it focuses more on what the government is doing, rather than what citizens can do during the pandemic. Therefore, it doesn’t really answer the question.

Reviewer ratings:
Bad
Bad