Question: How do I keep track and manage visitors and customers?

Answer passage (source: UK):
page_title: Shops and branches
section_headers: 4. Managing your customers, visitors and contractors
4.1 Manage contacts
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.1 Manage contacts
Objective: To minimise the contact resulting from visits to stores or outlets.
Steps that will usually be needed:


Defining the number of customers that can reasonably follow 2m social distancing within the store and any outdoor selling areas. Take into account total floorspace as well as likely pinch points and busy areas.


Limiting the number of customers in the store, overall and in any particular congestion areas, for example doorways between outside and inside spaces.


Encouraging customers to use hand sanitiser or handwashing facilities as they enter the premises to reduce the risk of transmission by touching products while browsing.


Encouraging customers to avoid handling products whilst browsing, if at all possible.


Suspending or reducing customer services that cannot be undertaken without contravening social distancing guidelines. This may include re-thinking how assistance is provided, for example, using fixed pairs of colleagues to lift heavy objects rather than a single colleague lifting with a customer.


Encouraging customers to shop alone where possible, unless they need specific assistance.


Reminding customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines.


Looking at how people walk through the shop and how you could adjust this to reduce congestion and contact between customers, for example, queue management or one-way flow, where possible.


Ensuring any changes to entries, exit and queue management take into account reasonable adjustments for those who need them, including disabled shoppers.


Working within your local area to provide additional parking or facilities such as bike racks, where possible, to help customers avoid using public transport.


Using outside premises for queuing where available and safe, for example some car parks.


Managing outside queues to ensure they do not cause a risk to individuals or other businesses, for example by introducing queuing systems, using barriers and having staff direct customers.


Working with your local authority or landlord to take into account the impact of your processes, including queues, on public spaces such as high streets and public car parks.


Shopping centres should take responsibility for regulating the number of customers in the centre and the queuing process in communal areas on behalf of their retail.


Having clearly designated positions from which colleagues can provide advice or assistance to customers whilst maintaining social distance.


Working with neighbouring businesses and local authorities to consider how to spread the number of people arriving throughout the day for example by staggering opening hours; this will help reduce demand on public transport at key times and avoid overcrowding.


Avoid sharing vehicles except within a family, for example on test drives. If it is not possible, keep the number of people in the vehicle to a minimum and as distanced within the vehicle space as possible, and use other safety measures such as ensuring good ventilation.


Continuing to keep customer restaurants and cafes closed until further notice, apart from when offering hot or cold food to be consumed off the premises.



Reviewer feedback on this answer:
There is a lot of information here.  The information is in regards to keeping track of customers and visitors.
This answer sets very well defined and guideline answers to keeping customer safe. This gives step by step answers on how to keep everyone safe.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: UK):
page_title: Vehicles
section_headers: 4. Managing your customers, visitors and contractors
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.1 Manage contacts
Objective: To minimise the contact risk resulting from people in vehicles, for
example, taxi customers.
Steps that will usually be needed:


Determining if schedules can be revised to reduce interaction and overlap between people. For example, when drivers arrive at depots, collection and delivery times and break times.


Ensuring delivery and receipt confirmation can be made contactless and avoiding physical contact when handing goods over to the customer.


Preparing for goods to be dropped off to a previously agreed area to avoid transmission, for example, taking advantage of click and collect type arrangements.


Maintaining a record of all visitors, if this is practical.


4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Providing guidance and explanation on social distancing and hygiene to passengers, such as taxi customers, when they enter the vehicle.


Understanding the protocol for collecting and distributing goods across different locations and agreeing these in advance.


Regularly briefing drivers and temporary staff, communicating to customers and providing in vehicle guides and reminders for passengers and staff.



Reviewer feedback on this answer:
Needs to outline more steps and more guidelines to ensure everyones safety. This is a good start but needs to information to fully make sure that everyone is safe.
There is a good amount of information here.  The information is in regards of managing your customers and visitors.

Reviewer ratings:
Could be Improved
Excellent

Answer passage (source: UK):
page_title: Shops and branches
section_headers: 4. Managing your customers, visitors and contractors
4.2 Providing and explaining available guidance
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Providing clear guidance on social distancing and hygiene to people on arrival, for example, signage and visual aids.


Informing customers that they should be prepared to remove face coverings safely if asked to do so by police officers and staff for the purposes of identification.


Providing written or spoken communication of the latest guidelines to both workers and customers inside and outside the store. Consider the particular needs of those with protected characteristics, such as those who are visually impaired.


Creating social distancing champions to demonstrate social distancing guidelines to customers, if helpful.


Ensuring latest guidelines are visible in selling and non-selling areas.



Reviewer feedback on this answer:
There is a good amount of information here.  The info is in regards to managing your customers and visitors.
While this answer is good giving a start to keeping people safe. It can go into a lot more detail and outlines more steps for stores.

Reviewer ratings:
Excellent
Could be Improved