Question: How can I provide health services remotely during the COVID-19 pandemic?

Answer passage (source: Australia):
page_title: Accessing health services during coronavirus (COVID-19) restrictions
section_headers: Remotely (telehealth)
section_content: Any Australian with a Medicare card can now access telehealth services via
phone or videoconference.
This service helps protect both patients and health workers from unnecessary
risk of infection. It is available from doctors, nurses, midwives, or allied
and mental health professionals.
This is a temporary measure until 30 September 2020.
You don’t need any special equipment, and can either use your phone or a
computer. You and your provider will decide the best system to use for your
needs.
Providers will bulk-bill consultations for:

Commonwealth concession card holders
children under 16 years
patients who are vulnerable to COVID-19

For telehealth, vulnerable patients are those who are:

isolating at home on the advice of a medical practitioner or a COVID-19 hotline
aged over 70
an Aboriginal or Torres Strait Islander person aged over 50
immunocompromised or have a chronic health condition
a parent of a new baby
pregnant
meets the current national triage protocol criteria for suspected COVID-19 infection

Otherwise, you can pay by credit card at the time of your consultation.
To make a telehealth appointment, just call your health care provider. Your
provider might also offer any of your existing appointments as a telehealth
appointment.
If you need to make an appointment on behalf of someone else, get information
about their condition before calling. This will ensure you can provide
important details to your provider.
Read more about telehealth services in the consumer fact sheet at MBS
online.
During your telehealth consultation your doctor might need to give you a
prescription. Read more about how you can get medicines, including delivery to your home.

Reviewer feedback on this answer:
This addresses how to receive health services remotely and not how to provide health services
This is an excellent answer because it provides the many different examples of how a patient can talk to their healthcare provider during the pandemic. Therefore, this answers the question.

Reviewer ratings:
Could be Improved
Excellent

Answer passage (source: Australia):
page_title: Providing health care remotely during COVID-19
section_headers: Information for patients
section_content: If patients are seeking further information on how to access telehealth and
prescriptions from home, please see the following guides:

Accessing health services during COVID-19 restrictions
Getting medicines during COVID-19 restrictions
Prescriptions via telehealth – a guide for patients
Consumer fact sheet on telehealth services at MBS Online
Home Medicines Service – information for consumers (for vulnerable people)

More resources for the general public are available at our coronavirus
(COVID-19) resources collection.
Online training
A 30-minute online module — COVID-19 infection control
training — is
available for care workers across all health care settings.
This training is hosted on an external site, provided by our COVID-19 training
partner Aspen Medical.
Register now
Publications and fact sheets
See our resources for health professionals on providing health care during
COVID-19.
Coronavirus (COVID-19) resources for health professionals, including aged
care providers, pathology providers and health care
managers
A collection of resources for health professionals, including aged care
providers, pathology providers and health care managers, about coronavirus
(COVID-19).
Webinars
Stay up to date with our webinars on the coronavirus (COVID-19) response for
the health and aged care sector.

Reviewer feedback on this answer:
This answer needs to be improved because it only speaks to a medical professional, and is vague about how they can use telehealth communications. Therefore, it doesn’t fully answer the question.
This gives information on resources on how to provide health services remotely.

Reviewer ratings:
Could be Improved
Excellent

Answer passage (source: Australia):
page_title: Providing health care remotely during COVID-19
section_headers: How to provide health services remotely
section_content: Videoconferencing is the preferred way to do a telehealth consultation.
However, you can offer telephone services if video is not available.
You do not need specific equipment to provide Medicare-compliant telehealth
services. Make sure your chosen telecommunications solution meets your
clinical requirements and satisfies privacy laws. See the Australian Cyber
Security Centre for advice on how to select a web conferencing
solution.
For guidance on how to run a telehealth consultation about COVID-19, see our
flow chart on telehealth and consultations in GP respiratory
clinics.

Reviewer feedback on this answer:
This answer is acceptable because it talks about telehealth consultations, which can be used for patients who need healthcare during the pandemic.
This provides resources on how to provide health services remotely.

Reviewer ratings:
Acceptable
Excellent