Question: What practices should ride share and taxi employees adopt to protect themselves and their customers?

Answer passage (source: CDC):
page_title: What Rideshare, Taxi, Limo, and other Passenger Drivers-for-Hire Need to Know about COVID-19
section_headers: As a rideshare, taxi, limo, or other driver-for-hire, how can I protect
myself and others?
section_content: As a driver-for-hire, potential sources of exposure include having close
contact with passengers with COVID-19, or touching surfaces touched or handled
by a person with COVID-19.
Stay home if you are sick

If you develop a fever, or symptoms such as a cough or difficulty breathing, call your healthcare provider for medical advice and guidance before visiting their office.
You should not return to work until the criteria to discontinue home isolation are met, after talking with your doctor or nurse.

Wear a cloth face covering

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas where there may be a lot of infected people.
Cloth face coverings may prevent people who don’t know they have the virus from transmitting it to others.
These face coverings are not surgical masks or respirators and are not appropriate substitutes for them in workplaces where masks or respirators are recommended or required.

Limit contact

Avoid providing pooled rides or picking up multiple passengers who would not otherwise be riding together on the same route.
Tell the passenger to sit in the back seat; do not let passengers sit in the front seat.
Avoid close contact with passengers, when possible. 
Keep a distance of at least 6 feet from passengers when you are outside the vehicle.
Ask that passengers sit six feet from the driver when transporting passengers in larger vehicles such as vans and buses.
Consider asking passengers to handle their own personal bags and belongings during pick-up and drop-off.


If you work for a company that offers a large fleet of vehicles, ask company management for a car/taxi (when applicable) with a partition between driver and passengers, if available.
Avoid using the recirculated air option for the car’s ventilation during passenger transport; use the car’s vents to bring in fresh outside air and/or lower the vehicle windows.
Avoid offering items such as water bottles or magazines often provided for free to passengers.
Avoid contact with surfaces frequently touched by passengers or other drivers, such as door frame/handles, windows, seatbelt buckles, steering wheel, gearshift, signaling levers, and other vehicle parts before cleaning and disinfection.

Clean and disinfect

Get and carry cleaning and disinfectant spray or disposable wipes and disposal trash bags with you in your vehicle.
Follow the directions on the cleaning product’s label.
If surfaces are visibly dirty, they should be cleaned with detergent or soap and water prior to disinfection.

At a minimum, clean and disinfect frequently touched surfaces in the vehicle at the beginning and end of each shift, and between transporting passengers who are sick.


Appropriate disinfectants for hard non-porous surfaces include: 

EPA’s Registered Antimicrobial Products for Use Against Novel Coronavirus SARS-CoV-2external icon
Diluted household bleach solutions prepared and used according to the manufacturers label for disinfection if appropriate for the surface
Alcohol solutions with at least 70% alcohol.



Practice everyday preventive actions

Avoid touching your eyes, nose, or mouth.
Proper hand hygiene is an important infection control measure. Keep in mind where you can access and use facilities with soap and water during your shift. Wash your hands regularly with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer containing at least 60% alcohol.
Key times to clean hands include: 
Before, during, and after preparing food
Before eating food
Before and after using the toilet
After blowing your nose, coughing, or sneezing


Additional times on the job to clean hands include: 
Before and after work shifts
Before and after work breaks
After handling passengers’ personal belongings, if unavoidable
Between rides and after handling/exchanging money
After putting on, touching, or removing cloth face coverings
Before wearing and after removing cold-weather gloves
Before and after pumping gas


Carry tissues in your vehicle to use when you cough, sneeze, or touch your face. Throw used tissues in the trash.

Passengers

Ask passengers to wear a cloth face covering and cover their mouth and nose with tissues if they cough or sneeze. Ask the passenger to dispose of the tissues after exiting the vehicle.
Immediately report any passengers intentionally spreading their germs in car interior to management, your app rideshare company, and/or the authorities, as appropriate.
If you feel uncomfortable with providing transport to a visibly sick passenger for safety reasons, you can choose to refuse transport. However, discrimination against passengers on the basis of race, national origin, or other reasons as described in your company’s policies is not allowed.


Reviewer feedback on this answer:
Answer does not specifically refer to ride share or taxi employees but does use the umbrella term "driver-for-hire" and offers comprehensive preventative information for both the driver and the customers.
Very thoroughly discusses what ride share employees can do.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: CDC):
page_title: What Bus Transit Operators Need to Know About COVID-19
section_headers: As a bus transit operator, how can I protect myself?
section_content: For bus transit operators, potential sources of exposure include having close
contact with a bus passenger with COVID-19, by contacting surfaces touched or
handled by a person with COVID-19, or by touching your mouth, nose, or eyes.

Limit close contact with others by maintaining a distance of at least 6 feet, when possible.
Consider asking bus passengers to enter and exit the bus through rear entry doors.
Request passengers avoid standing or sitting within 6 feet of the bus driver.
Avoid touching surfaces often touched by bus passengers.
Use gloves if required to touch surfaces contaminated by body fluids.
Practice routine cleaning and disinfection of frequently touched surfaces, including surfaces in the driver cockpit commonly touched by the operator.
Proper hand hygiene is an important infection control measure. Wash your hands regularly with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer containing at least 60% alcohol.
Key times to clean hands in general include: 
Before, during, and after preparing food
Before eating food
After using the toilet
After blowing your nose, coughing, or sneezing


Additional times to clean hands on the job include: 
Before and after work shifts
Before and after work breaks
After touching frequently touched surfaces, such as fareboxes and handrails
After putting on, touching, or removing cloth face coverings


Avoid touching your eyes, nose, or mouth.


Reviewer feedback on this answer:
Answer relates to bus operators but has a lot of detailed instructions that could be used for ride share and taxi companies given that they may be taking more than one passenger in their vehicle at a time, especially if it's a van.
Could be relatable information but it talks about bus drivers and bus patrons, not ride share or taxi staff.

Reviewer ratings:
Could be Improved
Could be Improved

Answer passage (source: CDC):
page_title: What Rideshare, Taxi, Limo, and other Passenger Drivers-for-Hire Need to Know about COVID-19
section_headers: What steps should my rideshare service or taxi/limo transportation company
take?
section_content: The rideshare services or taxi/limo transportation companies for whom you are
a contract driver should develop and share a set of COVID-19 response measures
to inform and help protect drivers and passengers. They should:

Actively encourage sick drivers to stay home.
Provide employees with where to find accurate information about COVID-19, its symptoms, and how it spreads.
Encourage the use of and provide assistance in acquiring hand sanitizer and disposable wipes and cleaning products so that commonly touched vehicle surfaces can be wiped down by drivers.
Develop policies and technology options that allow and prioritize contactless transactions that limit or eliminate close contact and the sharing of items such as pens and electronic signature pads between drivers and passengers.


Reviewer feedback on this answer:
Answers relate specifically to query about rideshare or taxi companies but the instructions themselves are sparse and rather vague.
Answers the question of what employees should do, and stays on topic.

Reviewer ratings:
Acceptable
Excellent