Question: What are the recommendations for keeping in contact with friends and family in a care home?

Answer passage (source: UK):
page_title: Guidance Stay at home: guidance for households with possible or confirmed coronavirus (COVID-19) infection
section_headers: While you are self-isolating, make sure you do the following things
Do not have visitors in your home
section_content: Do not invite or allow social visitors, such as other friends or family, to
enter your home. If you want to speak to someone who is not a member of your
household, use the phone or social media.
If you or a family member receive essential care in your home, then carers
should continue to visit. Carers should follow the relevant
guidance to reduce the risk of you passing on the
infection.

Reviewer feedback on this answer:
Context is a person who lives in their own private home. Question context is a senior home facility.
This answer give a very basic explanations of how to keep people safe. It does provide a link but there could be more details on how to keep people safe.

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: UK):
page_title: Guidance Guidance for those who provide unpaid care to friends or family
section_headers: General advice
If the person you care for is in a care home
section_content: If you have no symptoms, you should keep in contact with the care home to
understand any local arrangement to keep in touch with residents and follow
the Guidance on social distancing for everyone in the UK and protecting older
people and vulnerable
adults. This guidance includes tips on how to
maintain contact with relatives or friends such as staying in touch via phone
or post where you are unable, or it is not advisable, to visit.

Reviewer feedback on this answer:
Provides suggestions for those who want to stay in contact with friends and family in a care facility.
This is a very bare bones answer to the questions. It does not tell how to care for them just to how to keep social distance.

Reviewer ratings:
Acceptable
Could be Improved

Answer passage (source: UK):
page_title: Guidance Guidance for those who provide unpaid care to friends or family
section_headers: General advice
If the person you care for is concerned about their usual paid carer coming in and out of their home and the risk of infection
section_content: The government has issued guidance to home care providers to ensure that
appropriate levels of hygiene are achieved to reduce the risk of infection.
Speak to the care provider about the processes they are following to maintain
good hygiene.
If the person you care for receives regular health or social care from an
organisation, either through your local authority or paid for by themselves, inform their care provider that they
are reducing social contacts and agree on a plan for continuing their care.
As a carer, the Guidance on social distancing for everyone in the UK and
protecting older people and vulnerable
adults provides advice on the extra precautions
you can take to help keep the person you care for safe.

Reviewer feedback on this answer:
Reference is for caregivers and operators of a facility to keep the place COVID safe. Does not address those who have family and or friends in such facilities.
This answer refers to the government standards on how to keep people safe. it also gives links and for additional help

Reviewer ratings:
Bad
Acceptable