Question: How long will it take for my Exceptional Circumstance Supplementary Payment application to be reviewed?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
What if I need to amend a session report for a session of care prior to 6 April 2020?
section_content: After 28 June 2020, providers will be able to submit sessions of care for
periods prior to 6 April 2020, and to make resubmissions to correct already
submitted sessions.
These submissions and resubmissions will be monitored to ensure providers
remain compliant with legislation.

Reviewer feedback on this answer:
Lists dates after which submissions can be submitted. Doesn't address the time need to review Exceptional Circumstances payments.
This is about providers submitting sessions and has nothing to do with applications.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
How long will it take to assess my application for an Exceptional Circumstance Supplementary Payment?
section_content: As each application is assessed on a case by case basis, we are unable to
provide an estimated processing time.
We will endeavour to assess all applications as quickly as possible. Providing
a complete application with supporting evidence and all your correct ID and
reference numbers will assist in processing your application efficiently.
Before lodging your application we encourage you to:

consider the tips in this FAQ document about completing your application
monitor the DESE website for information about upcoming webinars that will provide additional information about completing your application
carefully check all identity and registration numbers provided; and
ensure you have uploaded evidence to support any statements in relation to any direction or advice to close by a health agency or state regulatory body, eligibility for the JobKeeper Payment, and any increase in the number of children attending that service and/or increase in the number of hours of care.


Reviewer feedback on this answer:
Provides general guidance on how long it will take for government support payments to be reviewed.
This offers the basic answer to the question that there is no time estimate on applications, but goes on to explain things you can do to expedite the process.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
How should services treat new enrolments at their centre? 
section_content: Providers should continue to enter into a Complying Written Arrangement with
parents who are eligible for the Child Care Subsidy and record the child’s
start date (the day that the parent confirms their agreement to the
arrangement) in their third party software or the Provider Entry Point (PEP).
An enrolment notice should be submitted in the provider’s third party software
or the PEP within seven days of entering into a Complying Written Arrangement
with the family.

Reviewer feedback on this answer:
Describes documentation requirements for childcare providers. Doesn't mention time need to review applications for Exception Circumstances payments.
This does not address the application, but discusses providers continuing to enroll eligible children.

Reviewer ratings:
Bad
Bad