Question: What should I do if my Internet is working at a slower speed and I'm unable to work from home during the COVID-19 pandemic?

Answer passage (source: Australia):
page_title: COVID-19: Cyber security tips when working from home
section_headers: Cyber security tips
Update your software and operating systems
section_content: Here are nine things you can do in your new working environment to protect
your work and your household’s cyber security.
It is important to allow automatic updates on your devices and systems like
your computers, laptops, tablets and mobile phones. Often, software updates
(for operating systems and applications, for example) are developed to address
security issues. Updates also often include new security features that protect
your data and device.
For more ACSC information on updating operating systems and software, see:

Step-by-Step Guide – Turning on Automatic Updates (For Windows 10)
Step-by-Step Guide – Turning on Automatic Updates (For iMac & Macbook, and iPhone & iPad).


Reviewer feedback on this answer:
This answer only relates to cyber security and not slower speeds of internet service.
this discusses cyber security and not internet connectivity issues.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
My telecommunications service is no longer working well.
section_content: 
If you are spending increased time in your home, including working from home, you might find that your current mobile or internet plan is no longer suitable, particularly if there are a number of people using the same service in your home.
There are many different mobile and internet services available, from entry level with minimal inclusions to high level plans which might include more data, phone calls and other content.
If your needs have changed, contact your service provider and see if they have a better plan for you, or see what other providers might be able to offer you.
Plans also change over time so if you haven’t compared your existing mobile or internet plan with what’s currently available for a while this might a good time to get a better deal.
It is also worth noting that some mobile and internet service providers are increasing data allowance packages for customers.


Reviewer feedback on this answer:
This answer relates and addresses the question, but it does not give many resources or links for what someone could do.
there are many suggestions about what to do if you current internet is not sufficient for your work needs.

Reviewer ratings:
Acceptable
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
With more users online, my internet service isn’t working as well as it should (e.g. slower speed, interrupted service) – what are my rights?
section_content: 
The quality of internet services in Australia may be affected by increased consumer demand. There are steps you can take to maximise the performance of your home internet service.
If you are not receiving the internet service you signed up for, you may also be entitled to certain remedies under consumer guarantees.
You should contact your provider in the first instance if you have issues with your internet service.
Internet service providers might address your concerns in various ways, for example by offering additional ‘free’ features like unlimited data during the crisis, or a change of plan.
If you have not been able to resolve the problem with your service provider, you can lodge a complaint with theTelecommunications Industry Ombudsman.


Reviewer feedback on this answer:
This answer addresses the internet speeds, with resources provided, to solve the problem.
This give many steps that can be taken to address your internet issues as well as links to other helpful information.

Reviewer ratings:
Excellent
Excellent