Question: Can my childcare service refuse to care for my child?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
Will I still receive payments if my service is directed to close due to COVID-19?
section_content: Services are still eligible to receive payments where a health agency or state
or territory regulatory authority has directed a provider to close a service
due to COVID-19 related reasons. The department may ask the provider for
evidence to support the service’s claim that it has been directed to close.
A provider cannot make the decision to close the service and still be eligible
for the payment.

Reviewer feedback on this answer:
Says that childcare centers are allowed to close entirely, but doesn't say whether they can reject a single child.
This response doesn't really talk about child care at all and that's what the question is asking about. There's nothing here that gives any information about what is being seeked out

Reviewer ratings:
Acceptable
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
What can I do if my service is refusing care for my child?
section_content: The Government is relying on services to provide care to as many children as
they can, giving priority to essential workers, vulnerable and disadvantaged
children and previously enrolled children.
However, each service is dealing with new circumstances and having to
reconsider available staff, health and other business challenges. This means
each service has to make decisions on its own capacity to offer care, based on
these new considerations.
While repeated, serious breaches of conditions of the Relief Package may
result in a service losing access to payments under the Relief Package, the
significant impact of COVID-19 on operating arrangements will mean some
services will not be able to continue to offer the same care to all families.
Where services have increased demand and feel they cannot afford to meet it
based on current levels of support, an Exceptional Circumstance Supplementary
Payment is available. This means if a service has more children attending now
than it had during the reference period it can apply to receive a higher
payment.
If you are an essential worker with need for increased care hours, and have
been refused by your service, you can contact the department’s tip off line on
1800 664 231 or emailing
tipoffline@dese.gov.au.

Reviewer feedback on this answer:
Clearly says that childcare centers may reject some children.
This response does give a lot of information about childcare but ultimately doesn't get to the answer that the person is looking for. This doesn't say anything about refusal of service

Reviewer ratings:
Excellent
Could be Improved

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
How do we respond to families who had previously taken their children out of care for health and safety reasons who now wish to return their child to care?
section_content: Under the Early Childhood Education and Care Relief Package, services must
prioritise care to children of essential workers, vulnerable and disadvantaged
children, and children who were previously enrolled.
Where services choose to accept new enrolments and increase attendance where
parents request it, they are able to apply for Exceptional Circumstance
Supplementary Payments, where the current level of attendance is higher than
the reference period, to meet the demand for child care up to their service’s
full capacity.

Reviewer feedback on this answer:
Says that childcare centers can refuse new enrollments, but doesn't address whether they can send specific existing students home.
This response talks about childcare services but never gets around to answering the question about whether child care service can be refused. This is what the question was asking

Reviewer ratings:
Acceptable
Could be Improved