Question: Are day care programs eligible for relief resources if they have not been able to reopen since the pandemic began?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
What do I need to do if my service has to temporarily close or has reopened? 
section_content: If your service is required to temporarily close for any reason you must
report the closure and re-opening. Failure to report a re-opening may impact
your Early Childhood Education and Care Relief Package payments. You must
report your service closure and re-opening in a timely manner, clearly stating
the reason for the closure to the following authorities within 24 hours:

your state or territory regulatory authority; and
the Department of Education, Skills and Employment in your state or territory (contact details below).

Contact details for state and territory offices

New South Wales & Australian Capital Territory CCSAssessments-NSWACT@dese.gov.au
Victoria CCSAssessments-VIC@dese.gov.au
Queensland CCSAssessments-QLD@dese.gov.au
Western Australia CCSAssessments-WA@dese.gov.au
South Australia ChildcareSA@dese.gov.au
Tasmania ChildcareTasmania@dese.gov.au
Northern Territory ChildcareNT@dese.gov.au


Reviewer feedback on this answer:
Not only does it fully answer their question, but it also provides next steps and even includes contact information!
This gives information about how to report your business closure, but does not talk about how to receive benefits from the governement.

Reviewer ratings:
Excellent
Could be Improved

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
Can services operated by state, territory or local governments whose educators are not eligible for the JobKeeper Payment, receive increased payments?
section_content: No, these services are not eligible to apply for an Exceptional Circumstance
Supplementary Payment on the basis of JobKeeper ineligibility. However, they
are able to apply for an Exceptional Circumstance Supplementary Payment where
there is an increase in demand, where evidenced by an increase in the number
of children attending or hours of care provided, when compared to the
reference period.

Reviewer feedback on this answer:
Provides two situations depending on circumstances which could possibly answer their question. But the the reply is confusing and not very clear.
This addresses is they are eligible for the benefit, but does not address the business being closed.

Reviewer ratings:
Could be Improved
Acceptable

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
Are Relief Package payments available to services that were temporarily closed or not yet open during the reference periods?
section_content: Services in this situation will need to apply for an Exceptional Circumstance
Supplementary Payment. Unless the other criteria for an Exceptional
Circumstance Supplementary Payment are met, the payment a new service would
receive is the lower of 50 per cent of fee revenue or 50 per cent of the
hourly rate cap for the enrolments during the period of operation.

Reviewer feedback on this answer:
Doesn't address their situation directly, but does address a wider target audience that likely still applies to them.
This talks about new facilities and not ones that have closed and not reopened.

Reviewer ratings:
Acceptable
Could be Improved