Question: How can I minimize contact with drivers when receiving and sending deliveries

Answer passage (source: UK):
page_title: Vehicles
section_headers: 4. Managing your customers, visitors and contractors
section_content: In this section

4.1 Manage contacts
4.2 Providing and explaining available guidance

4.1 Manage contacts
Objective: To minimise the contact risk resulting from people in vehicles, for
example, taxi customers.
Steps that will usually be needed:


Determining if schedules can be revised to reduce interaction and overlap between people. For example, when drivers arrive at depots, collection and delivery times and break times.


Ensuring delivery and receipt confirmation can be made contactless and avoiding physical contact when handing goods over to the customer.


Preparing for goods to be dropped off to a previously agreed area to avoid transmission, for example, taking advantage of click and collect type arrangements.


Maintaining a record of all visitors, if this is practical.


4.2 Providing and explaining available guidance
Objective: To make sure people understand what they need to do to maintain
safety.
Steps that will usually be needed:


Providing guidance and explanation on social distancing and hygiene to passengers, such as taxi customers, when they enter the vehicle.


Understanding the protocol for collecting and distributing goods across different locations and agreeing these in advance.


Regularly briefing drivers and temporary staff, communicating to customers and providing in vehicle guides and reminders for passengers and staff.



Reviewer feedback on this answer:
Context is what an employer can do to keep their workforce safe.
This is an excellent answer because it addresses what the question is asking about directly, which is COVID safety for delivery drivers. This answer provides a list of ways to prevent contact with others while working or delivering. Therefore, this answer is great for the question.

Reviewer ratings:
Bad
Excellent

Answer passage (source: UK):
page_title: Vehicles
section_headers: 8. Inbound and outbound goods
section_content: Objective: To maintain social distancing and avoid surface transmission when
goods enter and leave the site, especially in high volume situations, for
example, distribution centres, despatch areas.
Steps that will usually be needed:


Revising pick-up and drop-off collection points, procedures, signage and markings.


Minimising unnecessary contact at gatehouse security, yard and warehouse, for example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking.


Where possible and safe, having single workers load or unload vehicles.


Where possible, using the same pairs of people for loads where more than one is needed.


Enabling drivers to access welfare facilities when required, consistent with other guidance.


Encouraging drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice, such as preventing drive-aways.


Definitions
Refers to areas and amenities which are provided for the common use of more
than one person including canteens, reception areas, meeting rooms, areas of
worship, toilets, gardens, fire escapes, kitchens, fitness facilities, store
rooms, laundry facilities.
Refers to people who have specific underlying health conditions that make them
extremely vulnerable to severe illness if they contract COVID-19. Clinically
extremely vulnerable people will have received a letter telling them they are
in this group, or will have been told by their GP. Who is ‘clinically
extremely vulnerable’?
Refers to people who may be at increased risk from COVID-19, including those
aged 70 or over and those with some underlying health conditions. Who is
‘clinically vulnerable’?

Reviewer feedback on this answer:
Catered to the employer on how to keep workplace safe. Does not take into consideration the question asking what a person who is expecting or sending a package can do to keep themselves safe.
This is an excellent answer because it provides a list of ways that delivery drivers can protect themselves at work, and in a warehouse setting. This information can be used to answer the question well.

Reviewer ratings:
Bad
Excellent

Answer passage (source: UK):
page_title: Offices and contact centres
section_headers: 8. Inbound and outbound goods
section_content: Objective: To maintain social distancing and avoid surface transmission when
goods enter and leave the site.
Steps that will usually be needed:


Revising pick-up and drop-off collection points, procedures, signage and markings.


Minimising unnecessary contact at gatehouse security, yard and warehouse. For example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking.


Considering methods to reduce frequency of deliveries, for example by ordering larger quantities less often.


Where possible and safe, having single workers load or unload vehicles.


Where possible, using the same pairs of people for loads where more than one is needed.


Enabling drivers to access welfare facilities when required, consistent with other guidance.


Encouraging drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice, such as preventing drive-aways.


Definitions
Refers to areas and amenities which are provided for the common use of more
than one person including canteens, reception areas, meeting rooms, areas of
worship, toilets, gardens, fire escapes, kitchens, fitness facilities, store
rooms, laundry facilities.
Refers to people who have specific underlying health conditions that make them
extremely vulnerable to severe illness if they contract COVID-19. Clinically
extremely vulnerable people will have received a letter telling them they are
in this group, or will have been told by their GP. Who is ‘clinically
extremely vulnerable’?
Refers to people who may be at increased risk from COVID-19, including those
aged 70 or over and those with some underlying health conditions. Who is
‘clinically vulnerable’?

Reviewer feedback on this answer:
This is an excellent answer because it provides a list of ways that delivery drivers can protect themselves and others, and how they can social distance during deliveries. Therefore, this answers the question.
talks about what an employer can do to manage their employees and keep all production areas safe.

Reviewer ratings:
Excellent
Bad