Question: What are the support services available during this pandemic?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people with disability
section_headers: Services and support
section_content: Telehealth services
You can access bulk-billed telehealth services from your doctor, nurse or
mental health professional via phone or videoconference. Learn more about
telehealth services.
Electronic prescriptions
We are fast tracking electronic prescription for up to 80% of general
practices and community pharmacies for those at greater risk of serious
illness.
Ordering prescription medications from home
You might be eligible to have prescription medications delivered from your
regular pharmacy through the Home Medicines Service.
Learn more about Home Medicines
Services or contact your
local pharmacist.
Stay connected and care for your mental health
Being isolated can be stressful and hard to manage. Learn more about how to
manage isolation.
Prioritising your mental wellbeing is an important part of staying healthy.
The Government’s Head to Health website is
the best place to start if you need some help coping with anxiety and worry
about coronavirus.
You can also visit the new Coronavirus Mental Wellbeing Support
Service provided by BeyondBlue.

Reviewer feedback on this answer:
Lists several key categories of support services to help during the pandemic.
The answer is acceptable because it provides information about medical support services available during the pandemic. Therefore, it does help to answer the question.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people with chronic health conditions
section_headers: Services and support 
section_content: Telehealth services
You can access bulk-billed telehealth services from your doctor, nurse or
mental health professional via phone or videoconference. Learn more about
telehealth services.
Ordering prescription medications from home
You can get medicines from home during the COVID-19
restrictions.
You might also be eligible to have prescription medications delivered from
your regular pharmacy through the Home Medicines Service.
Learn more about Home Medicines
Services or contact your local
pharmacist.
Urgent referrals to grocery suppliers
We are working with grocery suppliers to ensure vulnerable
people have priority access to online
and telephone shopping.
Stay connected and care for your mental health
Being isolated can be stressful and hard to manage. Learn more about how to
manage isolation.
Looking after your mental health is an important part of staying healthy. The
Government’s Head to Health
website is the best
place to start if you need some help coping with anxiety and worry about
coronavirus.
You can also visit the new Coronavirus Mental Wellbeing Support
Service being provided by Beyond
Blue.

Reviewer feedback on this answer:
Covers numerous types of support services for people struggling during the pandemic.
This answer is excellent because it provides information about grocery services, medical services, and mental health services available during the pandemic. Therefore, it answers the question for many people.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: Quarantine for coronavirus (COVID-19)
section_headers: Support services
section_content: There are a range of support services available to help you. You can do the
following:

Visit Head to Health for links to trusted Australian mental health online and phone supports, resources and treatment options. This useful website also has online programs and forums, as well as a range of digital information resources.
Contact your local state and territory health departments.

National Coronavirus Helpline
Call this line if you are seeking information on coronavirus (COVID-19) or
help with the COVIDSafe app. The line operates 24 hours a day, seven days a
week.
1800 020 080
View contact
Translating and Interpreting Service (TIS National)
TIS National is for people who do not speak English and for agencies and
businesses that need to communicate with their non-English speaking clients.
131 450 Translating and Interpreting Service (TIS
National)
View contact

Reviewer feedback on this answer:
Provides links to several support services. Fully answers question.
This answer is acceptable because it lists some of the support services available during the pandemic. It is not excellent because it does not provide more support services available to people of all communities.

Reviewer ratings:
Excellent
Acceptable