Question: Can I refund families the gap fee for care provided

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
What about children who were full fee paying previously?
section_content: Children previously paying full fees will have been accounted for in the base
payment calculation and can continue to attend at no charge. However, you can
tell us about these children if you apply for an Exceptional Circumstance
Supplementary Payment, noting that services should prioritise care to children
of essential workers, vulnerable and disadvantaged children, and children with
existing enrolments.

Reviewer feedback on this answer:
This does not mention anything about gap fees and is intended more for parents and guardians, rather than providers.
This seems to maybe be relevant, but there is nothing about the gap fee.  It might be useful, but I'm not sure.

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
I have already charged families the gap fee for care provided on or after 23 March 2020. Can I give them a refund?
section_content: It is a business decision for each service whether or not they choose to
charge families a gap fee, or in this case refund the gap fee for children
absent from care due to COVID-19. From 23 March 2020 there is no legal
obligation for services to charge gap fees for children absent from care, up
to and including 5 April 2020 to the remainder of the 2019–20 financial year.

Reviewer feedback on this answer:
The answer is direct.  It does talk about the gap fee and whether it can be refunded.
This says that it is up to businesses whether to refund the gap fee, implying that they are able to.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: Families
section_headers: Child Care Subsidy and child care
section_content: You won’t need to pay child care fees when you access child care between 6
April and 28 June 2020.
During this time, you should:

enrol or re-enrol your child with a service
keep your child enrolled
continue using child care as you need.

If you need to enrol or re-enrol your child you should talk to your child care
service. You’ll also need to confirm their
enrolment
with us.
If you need to find a child care service, you can use the Child Care
Finder website.
What else you need to know is different if:

you were getting Child Care Subsidy before 6 April 2020
you’re new to child care.

If you were getting Child Care Subsidy before 6 April 2020
You won’t get Child Care Subsidy and Additional Child Care Subsidy during this
time. But you should make sure you stay eligible for Child Care
Subsidy, for example
by:

continuing to care for your child at least 14% of the time
meeting immunisation requirements
telling us if you have a change in your circumstances.

On 29 June 2020, your Child Care Subsidy will start again as long as you stay
eligible. There’s nothing you’ll need to do to start it again.
You should continue to update your family income
estimate as necessary, especially if you get Family Tax Benefit.
Fees before 6 April 2020
Your child care service may waive your out of pocket fees between 23 March and
5 April 2020. You should speak to them about this.
Absences before 6 April 2020
Due to coronavirus, you have 20 extra absences per child for the 2019-20
financial year. This means you can get up to 62 absences this year for any
reason.
Additional Child Care Subsidy (ACCS) Temporary Financial Hardship claims
before 6 April 2020
If you’ve already claimed ACCS Temporary Financial Hardship, we can only pay
it to 5 April 2020.
There’s no need to claim it between 6 April and 28 June 2020 as you won’t need
to pay fees.
Centrepay deductions
If you pay your fees through
Centrepay, remember to check
your deductions. You can suspend or cancel them if you need.
Use our online help guides to either suspend your
deduction or cancel your
deduction.
If you’re new to child care
You may want to start getting Child Care Subsidy when it starts again on 29
June 2020.
You should claim now,
even though we won’t pay it until late June.
Read more about if you’re new to child care.

Reviewer feedback on this answer:
There is a lot of info here, but I'm not sure if it is completely relevant.  The question is about the gap fee and the answer doesn't specifically mention that.
This doesn't really mention the gap fees, though it does say some fees may be waived.

Reviewer ratings:
Could be Improved
Bad