Question: How do I apply for Exceptional Circumstance Supplementary Payment?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
What if a child is absent on their last day of enrolment?
section_content: If an enrolment ends on or prior to 5 April 2020, and the child is absent on
the last day, normal absence rules apply. That is, if a family has confirmed
their child’s last day at a service, but that child does not attend their last
booked session(s) of care, no Child Care Subsidy (CCS) will be paid for any
days after the child’s last physical attendance at the service.
If absences are reported in the above circumstances and CCS has been
previously paid, these amounts will be recovered from the service once the
enrolment ceases.
If a child is absent on their last day of enrolment in the period between 6
April 2020 and 28 June 2020, the CCS amount which has been paid to the service
will not be recovered from the service or the family.
For example, if the child ceases their enrolment on 8 April 2020, and has been
absent for the two weeks immediately prior to this date, the CCS amount which
has been paid to the service over the period up to 8 April 2020, will not be
recovered from the service or the family.

Reviewer feedback on this answer:
Discusses child care subsidies but doesn't mention the Exceptional Circumstances payment specifically.
The question is about getting a supplemental payment but the answer is all about school enrollment.

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
How do I apply for additional funding?
section_content: Providers seeking an Exceptional Circumstance Supplementary Payment amount
should complete an online form and outline their circumstances.
The form is available at
dese.gov.au/covid-19/childcare.
Providers will be notified of the decision in writing.
Providers must tell the department if their income goes up due to receiving
extra state or government assistance. Please provide details regarding this
additional support to
ECECreliefpackage@dese.gov.au and put
the relevant application ID number in the email subject header.
In Home Care (IHC) providers, or large providers (those with 50 or more
services), should email
ECECreliefpackage@dese.gov.au to
request a service-level spreadsheet to complete. This streamlined process is
available to IHC and large providers even if not all services are eligible for
Exceptional Circumstance Supplementary Payments.

Reviewer feedback on this answer:
Gives detailed instructions on applying for the Exceptional Circumstances payment and links to application.
The question does not specify care providers but that is all that the answer is about.

Reviewer ratings:
Excellent
Bad

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Information for families
What should I expect when commencing a new enrolment?
section_content: The process for families to enrol their child in a child care service has not
changed with the introduction of the Early Childhood Education and Care Relief
Package payments.
Your child care provider will help you to enrol your child under the care
arrangement that best suits your circumstances. For the majority of families
there are three types of care arrangements available:

Complying Written Arrangement–for families who intend to receive Child Care Subsidy or Additional Child Care Subsidy once the Relief Package payments cease. 
Relevant Arrangement–for families who would otherwise not be eligible for Child Care Subsidy or Additional Child Care Subsidy.
Organisation Arrangement–if a third party pays your child care fees.

To help your provider enrol your child, it is particularly important you
provide the correct Customer Reference Number (CRN) and date of birth for both
yourself and your child.
For any kind of arrangement, your child care provider will submit an enrolment
notice, and you will receive a notice from Services Australia requesting you
review and check the enrolment details.
This can be done in your Centrelink Online account through
myGov or the Centrelink Express Plus mobile app.

Reviewer feedback on this answer:
Discusses applying for childcare but doesn't specifically mention the Exceptional Circumstances payment.
The question does not specify it is pertaining to children but the answer is all about kids help.

Reviewer ratings:
Bad
Bad