Question: Can I contact Student Finance now for questions?

Answer passage (source: UK):
page_title: Guidance Guidance for current students
section_headers: Can I still contact you if I need help?
section_content: We’re pleased to confirm that we have now began to operate a partial service
in our contact centres for students in
England,
Wales and Northern
Ireland following a temporary closure.
We only have a limited number of staff available and we are prioritising
urgent enquiries so please do not call if you have a general enquiry.
Our Student Finance England social media team are now available to answer
questions about your funding on Facebook
and Twitter.
Students in Wales can find out general information on the Student Finance
Wales Facebook and
Twitter pages.

Reviewer feedback on this answer:
The answer tells the person who they can contact.  It is direct and gives the information needed.
This answer gives the basic information such as delayed contact time but it also gives link for access.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: UK):
page_title: Guidance Guidance for prospective students
section_headers: I cannot complete my DSA1 form as my university or college is closed. What should I do?
section_content: When filling in the DSA1 form, you can leave Section 5 blank. You should ask
your university or college to send us an email confirming:

your full name
your customer reference number (if known)
the academic year you’re applying for
your course start date
your course end date
your year of study. For example, year 1 of 3
your level of study. For example, undergraduate or postgraduate
whether you’re in attendance on your course or studying as part of a distance learning course
whether you’re studying full-time or part-time
if you’re studying part-time, the intensity of your course. For example, 50% of the full-time equivalent

For Student Finance England, your college or university should email
dsa_team@slc.co.uk
For Student Finance Wales, your college or university should email
sfw_dsa_team@slc.co.uk
For Student Finance Northern Ireland, your college or university should email
the DSAs officer at your local Student Finance NI (SFNI) office.

Reviewer feedback on this answer:
The person asking this question might be able to use this information, but it doesn't really answer the question.  They might be able to use this information, but it's not specific to the question.
This answer gives a more detail answer as well as tells you what information you will need to move forward.

Reviewer ratings:
Could be Improved
Excellent

Answer passage (source: UK):
page_title: Guidance Guidance for prospective students
section_headers: I cannot post my DSA1 form to you because of the COVID-19 outbreak. Can I email it?
section_content: Yes. If you’ve printed and signed your DSA1 form, we can accept a scanned copy
of it. We can also accept a digital version of the form with your digital
signature.
The process is different depending on who is providing your DSAs.

For Student Finance England, send your form to dsa_team@slc.co.uk
For Student Finance Wales, send your form to sfw_dsa_team@slc.co.uk
For Student Finance Northern Ireland, send your form to the DSAs officer are your local Student Finance NI (SFNI) office.

Please be aware, these email addresses may not be able to respond to general
DSA queries.

Reviewer feedback on this answer:
This is about filling out a form.  It doesn't specifically state who the people can contact.  I'm not sure how helpful this would be.
This tells you where to send your DSA1 form but not how to get in contact with them

Reviewer ratings:
Bad
Bad