Question: What can I do if my streaming platform doesn't give me the same service quality?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I’ve paid for a subscription service to receive sporting service – what are my rights?
section_content: 
Major sporting codes in Australia and overseas have cancelled, suspended or postponed their seasons in response to COVID-19, and this means that many popular live sports are currently not available on subscription service platforms.
If you signed up with a subscription service to receive live sports, and these live sports are no longer available, the ACCC expects that you will receive a refund or other remedy, and will not continue to be charged for your subscription while the services cannot be provided.
Under the Australian Consumer Law, businesses should not take payments for services when they know they are unable to supply those services, or will only be able to supply materially different services.
If you are not receiving what you signed up for, including concerns about any replacement services (e.g. a ‘movies’ package in substitute for live sports), you may be entitled to certain remedies under the consumer guarantees.
You should contact your subscription service provider to see if they are prepared to offer a change of plan or other remedy.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Talks about live sport cancellations. Doesn't mention streaming quality at all.
This response is on the right path but it seems to mostly focus on what happens if sports are cancelled and you're not getting that service where the question is more focused on service quality so it's kind of a different thing here

Reviewer ratings:
Bad
Could be Improved

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I don’t get full access to the same quality of service provided by my streaming platform or video content provider (e.g. there are limits to ultra-high definition content) – what are my rights?
section_content: 
Some video on demand providers have reduced their streaming quality to help manage the total demand on broadband networks during the COVID-19 crisis. This may result in the quality of some streamed video not being as sharp.
The reduction in quality may not be very noticeable, so we urge consumers to try to be patient with any temporary disruptions to quality.
If you still have concerns, you can seek further information from your provider and discuss potential remedies, including, for example, a change of plan if you are on a subscription service.
If you are on a subscription service and believe you are not receiving the service what you signed up for, you may be entitled to certain remedies under the consumer guarantees, depending on your circumstances.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Discusses changes to streaming quality during the pandemic and how consumers should respond.
This response also does a good job listing bullet points for what consumers are entitled to and actions they can take to remedy the situation if they are unhappy with it. Good answer

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
With more users online, my internet service isn’t working as well as it should (e.g. slower speed, interrupted service) – what are my rights?
section_content: 
The quality of internet services in Australia may be affected by increased consumer demand. There are steps you can take to maximise the performance of your home internet service.
If you are not receiving the internet service you signed up for, you may also be entitled to certain remedies under consumer guarantees.
You should contact your provider in the first instance if you have issues with your internet service.
Internet service providers might address your concerns in various ways, for example by offering additional ‘free’ features like unlimited data during the crisis, or a change of plan.
If you have not been able to resolve the problem with your service provider, you can lodge a complaint with theTelecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Gives advice on dealing with decreased streaming quality during the pandemic.
This response does a good job addressing the question. It says that you may be entitled to certain remedies and then links to a consumer guarantees page. It also tells you to contact the provider

Reviewer ratings:
Excellent
Acceptable