Question: Who can I contact to get mental health support for my child?

Answer passage (source: UK):
page_title: Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
section_headers: For support as a parent or carer
section_content: Young Minds for Parents and Carers
Young Minds provides advice about mental health
and behaviour problems in children and young people up to the age of 25. You
can call the Parents’ and Carers’ Helpline on 0808 802 5544. Please be aware Young
Minds do not provide any direct psychological services and cannot make
referrals to the NHS or Children and Young People’s Mental Health Services
(CYPMHS).
Helplines and websites for your child and or young person
If your child or young person would like to speak to someone anonymously, they
could try calling a helpline or visiting websites such as ChildLine and The
Mix.
Shout provides free, confidential support,
24/7 via text for anyone at crisis anytime, anywhere.
You can:

text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer
text with someone who is trained and will provide active listening and collaborative problem-solving

ChildLine provides a helpline
for any child with a problem. It comforts, advises and protects.
You can:

call 0800 1111 any time for free
have an online chat with a counsellor
check out the message boards

The Mix provides a free confidential helpline and
online service that aims to find young people the best help, whatever the
problem.
You can:

call 0808 808 4994 for free – lines are open from 11am to 11pm every day
access the online community
email The Mix


Reviewer feedback on this answer:
Provides contact resources for all those who are seeking help with mental health, including children.
This is an excellent answer because it is very informative about how a child can get mental health services during the pandemic. This answer also provides a large variety of services along with phone numbers and websites for contacting. Therefore, this fully answers the question.

Reviewer ratings:
Acceptable
Excellent

Answer passage (source: UK):
page_title: Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
section_headers: Children and young people who are accessing mental health services
Identify how the support your child or young person normally receives can be maintained
section_content: Ask about having appointments by phone, text or online, and how their health
professional can offer extra support if your child or young person needs it.
If you usually have support in your home, check with your local authority or
care provider what alternative arrangements are in place. Make sure it is
clear if support is still needed for your child or young person.
If your child or young person has been admitted to an inpatient mental health
unit, talk to the staff about their policies on access to mobile phones and
think about how you can stay in contact, particularly if you have to stay at
home. Ask the unit if you could participate in a virtual ward round to keep in
touch with your child or young person’s mental health team. If you need to
stay at home this will also impact on whether your child or young person can
come home on leave, so talk to your child or young person about what might
happen so they are fully informed.
If your child or young person becomes affected by coronavirus (COVID-19) they
will need to be cared for appropriately, so talk to the unit about what plans
are in place should this happen and how best to communicate these to your
child or young person.

Reviewer feedback on this answer:
Context is a person or child who has already receiving care in a medical setting.
This is an acceptable answer because it provides some advice on how mental health services can be used for a child or young person during the pandemic. I did not choose excellent though because it lacks information about specific facilities, and does not include contact information for mental health services.

Reviewer ratings:
Bad
Acceptable

Answer passage (source: UK):
page_title: Guidance Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic
section_headers: Children and young people who are accessing mental health services
Speak to your child or young person’s mental health team
section_content: Contact your child or young person’s mental health team to discuss any
concerns and check how care will continue to be accessed while you are at
home. Update any safety and care plans as agreed.

Reviewer feedback on this answer:
Provides basic information such as suggesting to contact your mental health team.
This is a very vague answer, and needs improvement because of this. It doesn't include any advice on how to find or acquire mental health services, but rather assumes that the person already has a mental health team / therapist.

Reviewer ratings:
Acceptable
Could be Improved