Question: What can I do to protect employees who have contact with the public from COVID19?

Answer passage (source: CDC):
page_title: How to Protect Yourself & Others
section_content: Know how it spreads

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
The best way to prevent illness is to avoid being exposed to this virus.
The virus is thought to spread mainly from person-to-person. 
Between people who are in close contact with one another (within about 6 feet).
Through respiratory droplets produced when an infected person coughs, sneezes or talks.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.



Wash your hands often

Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

Avoid close contact with people who are sick, even inside your home. If possible, maintain 6 feet between the person who is sick and other household members.
Put distance between yourself and other people outside of your home. 
Remember that some people without symptoms may be able to spread virus.
Stay at least 6 feet (about 2 arms’ length) from other people.
Do not gather in groups.
Stay out of crowded places and avoid mass gatherings.
Keeping distance from others is especially important for people who are at higher risk of getting very sick.



Cover your mouth and nose with a cloth face cover when around others

You could spread COVID-19 to others even if you do not feel sick.
Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities. 
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.


The cloth face cover is meant to protect other people in case you are infected.
Do NOT use a facemask meant for a healthcare worker.
Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

Cover coughs and sneezes

If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
Throw used tissues in the trash.
Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.


Handwashing tipsHand Hygiene in
Healthcare Settings

Reviewer feedback on this answer:
Provides good advice although doesn't speak specifically to employees dealing with the public. A lot of the information here is the same though so that's what makes it acceptable
While this answer is great in terms of keeping others safe from covid as well as yourself, it says nothing about employees.

Reviewer ratings:
Acceptable
Could be Improved

Answer passage (source: CDC):
page_title: What Construction Workers Need to Know about COVID-19
section_headers: As a construction worker, how can I protect myself and slow the spread?
section_content: Potential sources of exposure include having close contact with a coworker or
member of the public who is ill with COVID-19 and touching your nose, mouth,
or eyes after touching surfaces contaminated with the virus or handling items
that others infected with COVID-19 have touched. Actions you can take include
the following:

Notify your supervisor and stay home if you have symptoms.
Follow CDC-recommended steps if you are sick. You should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers, your employer, and state and local health departments.
Follow CDC-recommended precautions and notify your supervisor if you are well but have a sick family member at home with COVID-19.
Limit close contact with others by maintaining a distance of at least 6 feet, when possible. 
Limit the number of workers in small workspace areas such as job site elevators, trailers and vehicles, and spaces under construction if possible.


CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas where there is significant community-based transmission of COVID-19. 
Cloth face coverings may prevent people who don’t know they have the virus from transmitting it to others.


Cloth face coverings are NOT surgical masks or respirators and are not appropriate substitutes for them in workplaces where masks or respirators are recommended or required.
Clean and disinfect frequently touched surfaces such as shared tools, machines, vehicles and other equipment, handrails, ladders, doorknobs, and portable toilets. Clean and disinfect frequently touched surfaces periodically throughout the shift but also: 
At the beginning and end of every shift
After anyone uses your vehicle, tools, or workstation


Limit tool sharing if possible.
Practice proper hand hygiene. This is an important infection control measure. With appropriate hand hygiene, you do not need gloves to protect you from COVID-19. When possible, wash your hands regularly with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer containing at least 60% alcohol. 
Key times to clean hands include: 
Before and after work shifts and breaks
After blowing your nose, coughing, or sneezing
After using the restroom
Before eating and before and after preparing food
After touching objects which have been handled by coworkers, such as tools and equipment
Before putting on and after taking off work gloves
After putting on, touching, or removing cloth face coverings
Before donning or doffing eye or face protection (safety glasses, goggles, etc.)
Do not touch your eyes, nose, or mouth.
Use tissues when you cough, sneeze, or touch your face. Throw used tissues in the trash and wash your hands or use hand sanitizer containing 60% alcohol if a sink to wash your hands is not available.




Reviewer feedback on this answer:
This answers exactly what the question is asking. There are a ton of bullet points for various things that employers can do to keep their employees safe from the public which was the question
This is a poor answer because although it is detailed, it implies that the individual has covid themselves. The answer should be talking about how their employees can be protected in general.

Reviewer ratings:
Excellent
Bad

Answer passage (source: CDC):
page_title: General Business Frequently Asked Questions
section_headers: Reducing the Spread of COVID-19 in Workplaces
How do I keep employees who interact with customers safe?
section_content: To keep your employees safe, you should:

Consider options to increase physical space between employees and customers such as opening a drive- through, erecting partitions, and marking floors to guide spacing at least six feet apart.
At least once a day clean and disinfect surfaces frequently touched by multiple people. This includes door handles, desks, phones, light switches, and faucets,
Consider assigning a person to rotate throughout the workplace to clean and disinfect surfaces.
Consider scheduling handwashing breaks so employees can wash their hands with soap and water for at least 20 seconds. Use hand sanitizer that contains at least 60% alcohol if soap and water are not available.
Consider scheduling a relief person to give cashiers and service desk workers an opportunity to wash their hands.


Reviewer feedback on this answer:
This answer gets right to the point but is also detailed when talking about keeping employees safe from covid.
This is a decent answer but feels like it could be more robust. It provides some information in dealing with customers and how to clean but still feels lacking

Reviewer ratings:
Excellent
Acceptable