Question: When should the 'stop' and 'pause' functions be used in the apprenticeship service?

Answer passage (source: UK):
page_title: Guidance Guidance for apprentices, employers, training providers, end-point assessment organisations (EPAOs) and external quality assurance providers about changes to apprenticeships due to coronavirus (COVID-19)
section_headers: Apprenticeship levy and service frequently asked questions
Can you release early the 20% completion payment that would normally be withheld until the end of apprenticeship training to manage cash flow challenges faced by training providers?
section_content: Government policy does not allow payment for services in advance of delivery.
The government has set out a substantial package of support to
businesses) to mitigate
the impact of the coronavirus (COVID-19) outbreak.

Reviewer feedback on this answer:
There isn't a lot of information in the answer.  It says nothing about the apprenticeship program at all.
This only discusses payments for services in advance.

Reviewer ratings:
Bad
Bad

Answer passage (source: UK):
page_title: Guidance Guidance for apprentices, employers, training providers, end-point assessment organisations (EPAOs) and external quality assurance providers about changes to apprenticeships due to coronavirus (COVID-19)
section_headers: Apprenticeship levy and service frequently asked questions
Should employers use the ‘Stop’ or ‘Pause’ apprentice facility in the apprenticeship service?
section_content: In circumstances related to coronavirus (COVID-19), employers should use the
‘Pause’ function in the service. Employers must ONLY use the ‘Stop’ function
when they are certain that training will not resume at any point. Using
‘Pause’ will stop payments temporarily, and allow the employer and apprentice
to resume the apprenticeship at a later date.
We are reviewing options to simplify the process of re-starting apprentices on
the service, including to facilitate a transfer to a different apprenticeship
or employer in due course.

Reviewer feedback on this answer:
The answer is direct.  It tells exactly when to use the stop and pause functions of the program.
This directly addresses the stop and pause function in the apprenticeship service.

Reviewer ratings:
Excellent
Acceptable

Answer passage (source: UK):
page_title: Guidance Guidance for apprentices, employers, training providers, end-point assessment organisations (EPAOs) and external quality assurance providers about changes to apprenticeships due to coronavirus (COVID-19)
section_headers: Apprenticeship assessment frequently asked questions
Can EPAs be staggered to ease pressure on EPAOs?
section_content: It is the responsibility of the end-point assessment organisation to agree the
schedule of EPA. You should refer to the assessment plan for the
apprenticeship standard to check if there is a time limit for the assessment
taking place following gateway.
Where an EPA cannot be undertaken immediately, a pause and rescheduling might
be the only action. An extension of 12 weeks is allowable for those EPA plans
where a time limit is specified from gateway to EPA. It is to be logged on and
shared with EQA providers on a timely basis.
[EPA]: end-point assessment
  [EQA]: external quality assurance

Reviewer feedback on this answer:
This is talking about EPA.  Nothing is said about the apprenticeship program that is asked about in the question.
This simplifies the stop and pause function that is to be used in the apprenticeship service.

Reviewer ratings:
Bad
Acceptable