Question: Can I receive a refund if my wedding venue has cancelled my booking?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Third-party booking sites
I have booked a service or experience through a third-party booking site, but the service or experience has been cancelled by the provider. Am I entitled to a refund?
section_content: 
If a business has cancelled the service or experience you have booked with them through a third-party booking site, the ACCC expects that you will receive a refund or other remedy, such as a credit note or voucher, from the third-party booking site.
In some cases, you may have the right to receive a refund, rather than a credit note or voucher, as you may be entitled to a refund under the terms and conditions of purchase or booking through the third-party booking site.
If you had a right to a refund under the terms and conditions at the time you made your purchase from the third-party booking site, the booking site is not permitted to change the terms at a later time to deny you a refund.
Where the service or experience has been cancelled by the provider due to government restrictions, you are unlikely to have a right to a refund from the booking site under the consumer guarantee provisions of the Australian Consumer Law.
You should check your terms and conditions and contact the third-party booking site directly to request a remedy. This may be a refund or credit note or voucher, depending on your circumstances.
If you receive a credit note or voucher, it should have an expiry date which is long enough to allow you to use the credit note or voucher.
State and territory consumer protection agencies may be able to assist with guidance or conciliation involving relevant state legislation.
Consumers may also wish to seek independent legal advice about whether they may have a remedy under other laws, such as the law that applies to frustration of contract.
Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly.


Reviewer feedback on this answer:
Answer refers to "services" which may or may not include a "venue" so this answer could help the requester some but is not specific to what they were asking about.
Provides very detailed guidance about legal expectations around refunds due to coronavirus.

Reviewer ratings:
Acceptable
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
My venue has cancelled my booking. Am I entitled to a refund of my deposit?
section_content: 
If your wedding is cancelled due to government restrictions, this impacts your rights under the consumer guarantees. However, you may also have other remedies outside of the Australian Consumer Law.
For example, you may be entitled to a refund of your deposit under the terms and conditions of your booking.
You should contact the venue directly to request a refund or other remedy, such as a credit note to postpone your wedding to a later date.
If you had a right to a refund under the terms and conditions at the time you made your booking, businesses are not permitted to change the terms at a later time to deny you a refund.
If you receive a credit note or voucher, it should have an expiration date which is long enough to allow you to use the credit note or voucher.
Depending on your circumstances, you may also have other rights under common law, contract or state legislation.
For example, you may have rights under contract law where the contract can no longer be performed.
State and territory consumer protection agencies may be able to assist with guidance or conciliation involving relevant state legislation. Consumers may also wish to seek independent legal advice about whether they may have a remedy under common law, contract or state legislation.
The ACCC encourages all businesses to treat consumers fairly in these exceptional circumstances.


Reviewer feedback on this answer:
Answer addresses weddings from the get go and gives links as well as steps for the requester to take to get the information they need.
Provides detailed guidance specifically about requesting refunds for weddings.

Reviewer ratings:
Excellent
Excellent

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Wedding cancellations
My wedding has been cancelled or reduced in size. Am I entitled to a refund of the deposit I’ve paid separately to other vendors for products or services I no longer need, such as my florist, photographer, live band, car hire company, etc.?
section_content: 
You should first approach the provider of each service to see if they are prepared to offer a refund or other remedy, such as credit note or voucher.
Whether you are entitled to refund of your deposit will depend on the terms and conditions of your booking with each vendor.
You may also have rights under contract law where the contract can no longer be performed.
Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly.


Reviewer feedback on this answer:
Provides good high-level guidance for requesting refunds, but doesn't specifically address weddings.
While answer does not specifically reference a "wedding venue" it does address venues in general which should help the requester.

Reviewer ratings:
Acceptable
Excellent