Question: What are my rights with much slower internet with more users online?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
My telecommunications service is no longer working well.
section_content: 
If you are spending increased time in your home, including working from home, you might find that your current mobile or internet plan is no longer suitable, particularly if there are a number of people using the same service in your home.
There are many different mobile and internet services available, from entry level with minimal inclusions to high level plans which might include more data, phone calls and other content.
If your needs have changed, contact your service provider and see if they have a better plan for you, or see what other providers might be able to offer you.
Plans also change over time so if you haven’t compared your existing mobile or internet plan with what’s currently available for a while this might a good time to get a better deal.
It is also worth noting that some mobile and internet service providers are increasing data allowance packages for customers.


Reviewer feedback on this answer:
Discusses the possibility of upgrading service but doesn't mention legal remedies.
This talks about your internet and increased levels of usage but doesn't get into anything about what your rights are if it slows down. This isn't really a good answer

Reviewer ratings:
Bad
Bad

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I don’t get full access to the same quality of service provided by my streaming platform or video content provider (e.g. there are limits to ultra-high definition content) – what are my rights?
section_content: 
Some video on demand providers have reduced their streaming quality to help manage the total demand on broadband networks during the COVID-19 crisis. This may result in the quality of some streamed video not being as sharp.
The reduction in quality may not be very noticeable, so we urge consumers to try to be patient with any temporary disruptions to quality.
If you still have concerns, you can seek further information from your provider and discuss potential remedies, including, for example, a change of plan if you are on a subscription service.
If you are on a subscription service and believe you are not receiving the service what you signed up for, you may be entitled to certain remedies under the consumer guarantees, depending on your circumstances.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Direct consumers to the right point of contact to complain about decreased service quality.
This response mostly defines the reasons for slow downs and how you can seek out answers but it doesn't really get into the details of what your rights are which is what the question is asking

Reviewer ratings:
Excellent
Could be Improved

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
With more users online, my internet service isn’t working as well as it should (e.g. slower speed, interrupted service) – what are my rights?
section_content: 
The quality of internet services in Australia may be affected by increased consumer demand. There are steps you can take to maximise the performance of your home internet service.
If you are not receiving the internet service you signed up for, you may also be entitled to certain remedies under consumer guarantees.
You should contact your provider in the first instance if you have issues with your internet service.
Internet service providers might address your concerns in various ways, for example by offering additional ‘free’ features like unlimited data during the crisis, or a change of plan.
If you have not been able to resolve the problem with your service provider, you can lodge a complaint with theTelecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Has links to extensive information about about legal and technical remedies for reduced service.
This answer is decent. It tells you what you can do to try to fix it and then gets into some consumer guarantees and where you can lodge a complaint which is helpful as far as what your rights are

Reviewer ratings:
Excellent
Acceptable