Question: What is the process for ordering technology support for my children while they are out of school and learning from home?

Answer passage (source: UK):
page_title: Guidance Get technology support for children and schools during coronavirus (COVID-19)
section_headers: What happens during the application and ordering process
section_content: All local authorities and academy trusts should follow the same steps to apply
for and receive devices. The timelines will be different for each
organisation, because we’re prioritising delivery in this order:

care leavers and children with a social worker
disadvantaged year 10 children

The application and ordering steps are:

Organisations are asked to complete an online form from the Department for Education’s delivery partner. The form asks the organisation to forecast the number of laptops and tablets they need, and choose between a Google or Microsoft operating system.
Organisations will be contacted by the Department for Education to confirm the number of laptops and tablets they have been allocated.
Organisations will be asked to register with the delivery partner’s online system ready to place their order when stock is available. It may take a few weeks for devices to be prepared and loaded onto the ordering system.
The delivery partner will notify each organisation when laptops and tablets are available to be ordered.
Laptops and tablets will be delivered within 5 working days of placing the order.


Reviewer feedback on this answer:
This offers the details about ordering and the process, but focuses on the educational organization.
This seems like a pretty reasonable answer that addresses the question stating you should follow the same protocols for ordering. It then lists out what the application and ordering steps are

Reviewer ratings:
Acceptable
Acceptable

Answer passage (source: UK):
page_title: Guidance Get technology support for children and schools during coronavirus (COVID-19)
section_headers: Who can receive digital devices and internet access
section_content: Laptops and tablets will be provided for disadvantaged families, children and
young people who do not currently have access to them through another source,
such as their school. Digital devices can be requested for:

care leavers
children and young people aged 0 to 19 with a social worker
disadvantaged year 10 pupils

Internet access will be provided through 4G hotspot devices for any of the
following people who do not currently have it:

care leavers
young people aged 11 to 19 with a social worker
disadvantaged year 10 pupils

People aged 16 to 19 without a suitable device for education may be eligible
for support through the 16 to 19 Bursary
Fund.

Reviewer feedback on this answer:
This is targeted toward the user, and offers the details about who can order technology.
This response is talking about what technology resources are available but doesn't get into the detail about how to actually order them which is what is being asked about in the question

Reviewer ratings:
Could be Improved
Could be Improved

Answer passage (source: UK):
page_title: Guidance Get technology support for children and schools during coronavirus (COVID-19)
section_headers: When laptops and tablets will be delivered
section_content: Orders will be delivered in May and June.

Reviewer feedback on this answer:
The question wants to know about the ordering process for technology and this response only tells you when orders will be delivered. That's not nearly enough information
There is only the date for orders to arrive, but the user needs to know how to order.

Reviewer ratings:
Bad
Bad