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Generate a Resume for a Aviation Job

ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales management professional with 5 years of solid account management strategic negotiation business expansion and organizational design experience at corporate levels for both startup and established companies Education B S Business Management 04 2013 Southern Illinois University City MBA Business Management Strayer University City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive 10 2017 to 01 2019 Company Name City State Expanded YOY revenue by 734k from 2017 2018 resulting in 61 16 increase Used consultative sales approach to understand and meet customer needs Performed cold calling and follow ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager 04 2015 to 08 2017 Company Name City State Increased sales by 151 66 YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify solicit and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies such as manufacturers distributors big box retail vendors and to all levels within an organization Operations Manager 12 2014 to 04 2015 Company Name City State Increased productivity by 21 while simultaneously reducing head count by 10 Achieved and surpassed production targets through effective staff management task allocation and materials coordination Trained mentored and supported high performing team providing regular performance review feedback and coaching in deficient areas Managed profit and loss by following cash control procedures maintaining inventory managing labor and reviewing financial reports Operations Supervisor 03 2014 to 12 2014 Company Name City State Increased employee efficiency 14 by recognizing workers strengths weaknesses Supervised logistics operations including customer service freight loading and unloading dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control returns damages etc Assigned job tasks to workers according to unloading and loading schedules Provide training performance feedback and disciplinary recommendations as needed Account Manager 11 2013 to 03 2014 Company Name City State Completed over 300 cold calls per week to bring in new customers maintaining 10 conversion rate Expanded customer base by identifying needs developing solutions and delivering client centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics Technology Researched emerging industry trends new applications concepts and procedures for clients to update current training curriculum Account Manager 08 2013 to 11 2013 Company Name City State Developed new sales territory through cold calling over the phone in person referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25 in two months Aviation Ordnance Technician 07 2009 to 07 2013 Company Name City State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive 10 2017 to 01 2019 Company Name City State Expanded YOY revenue by 734k from 2017 2018 resulting in 61 16 increase Used consultative sales approach to understand and meet customer needs Performed cold calling and follow ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager 04 2015 to 08 2017 Company Name City State Increased sales by 151 66 YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify solicit and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies such as manufacturers distributors big box retail vendors and to all levels within an organization Operations Manager 12 2014 to 04 2015 Company Name City State Increased productivity by 21 while simultaneously reducing head count by 10 Achieved and surpassed production targets through effective staff management task allocation and materials coordination Trained mentored and supported high performing team providing regular performance review feedback and coaching in deficient areas Managed profit and loss by following cash control procedures maintaining inventory managing labor and reviewing financial reports Operations Supervisor 03 2014 to 12 2014 Company Name City State Increased employee efficiency 14 by recognizing workers strengths weaknesses Supervised logistics operations including customer service freight loading and unloading dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control returns damages etc Assigned job tasks to workers according to unloading and loading schedules Provide training performance feedback and disciplinary recommendations as needed Account Manager 11 2013 to 03 2014 Company Name City State Completed over 300 cold calls per week to bring in new customers maintaining 10 conversion rate Expanded customer base by identifying needs developing solutions and delivering client centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics Technology Researched emerging industry trends new applications concepts and procedures for clients to update current training curriculum Account Manager 08 2013 to 11 2013 Company Name City State Developed new sales territory through cold calling over the phone in person referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25 in two months Aviation Ordnance Technician 07 2009 to 07 2013 Company Name City State

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PRODUCTION EXCELLENCE SPECIALIST Summary Results driven skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality safety operations and administration Knowledge and expertise in quality control quality assurance lean management Six Sigma and techniques and methods for improving the efficiency process of an organizations quality procedure Highly motivated with the aptitude and tenacity to resolve challenging issues and work productively with team members and supervisors to accomplish the organizations future vision and goal Highlights Experienced in production scheduling Knowledgeable of quality control standards Procurement specialist Knowledge of 5S methodology Experience in value stream mapping Dedication to product quality Global and strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing and design Analytical Cost reduction and containment QA QC Audits reports expert Multi site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting and problem solving Market penetration Accomplishments Planned directed coordinated and assigned 14 employers to efficiently meet production requirements Contributed to an annual 25 increase in productivity through improvements in operations quality safety and administration Supervised and managed 14 inspectors through out 20 manufacturing factories Created critical KPIs to track and improve on time delivery customer issues and safety statistics Boosted customer satisfaction ratings by 100 in under 16 moths months Personally managed production activities to guarantee 100 of orders were shipped on time Experience Company Name October 2015 to January 2016 Production Excellence Specialist City Knowledge and use of Operational Equipment Efficiency OEE in PCB manufacturing environment Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board PCB and electromechanical components Development and optimization of OEE reports Standard Operating Procedures SOP process Protocols guidelines Understanding and comprehension of the following tools Root Cause Analysis Value Stream Map Process Map Pareto Chart Kaizen 7 Wastes and Statistical Process Control Company Name February 2014 to September 2015 Procurement and Operations Manager City Developed updated and maintained SOPs Client Guidelines HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives developing operations strategy planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products Assessed and trained personnel for promotion to cross functional operations Led regular stand up meetings events and continuous improvement projects with measurable goals Developed and implemented data based solutions in a timely manner Assessed and trained personnel for promotion to cross functional operations Coordinated closely with quality control regarding products awaiting dispositions Supervised production schedules production quality and on time delivery Defined manufacturing performance standards and reviewed the performance outcomes to set future targets Identified staffing and capital needs collected relevant data and wrote justifications for established needs Diligently maintained safety and quality standards Implemented root cause and corrective actions to remove production constraints and improve product quality Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership Reviewed production orders schedules delivery dates and inventory levels to determine product availability Trained developed and counseled employees to develop a high performing team Completed key projects on time on budget and with a high level of accuracy Budgeted monthly departmental expenses and implemented cost controls Developed and maintained strong and clear communication and rapport with plant personnel Created workforce planning and development models to inform quarterly scheduling and processes Company Name September 2013 to January 2014 Internal Production Auditor City Actively suggested operational improvements to enhance quality improve production times and reduce costs Helped achieve company goals by supporting production workers Developed production tracking and quality control systems analyzing production quality control maintenance and other operational reports to detect production problems Inspected finished products for quality and adherence to customer specifications Monitored and adjusted production processes or equipment for quality and productivity Monitored the production processes and adjusted schedules Adhered to all applicable regulations policies and procedures for health safety and environmental compliance Coordinated inventory and cost control programs Worked with managers to implement the company s policies and goals Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems Company Name October 2006 to December 2012 Aviation Boatswains Fuels Technician City State Successfully trained 54 personnel in QA protocols equipment maintenance MSDS and SOPs for Fuels evolutions Effective decision maker in high pressure environments Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment Completed multiple fire prevention safety training Effectively tested 1 140 198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments Excellent personal accountability and punctuality with zero issues for the entire military term Education University of Maryland University College 2002 Bachelor of Science Information Systems Management Information Systems Management Languages English Fluent Read Write and Speak Spanish Fluent Read Write and Speak Mandarin Chinese Basic Conversational Speak German Basic Conversational Speak Skills Client Relations Software Dynamics CRM Desktop Publishing Software Photoshop Illustrator Microsoft MS Access MS Excel MS Outlook MS Power Point Microsoft Publisher MS Word Business Management Software ERP NetSuite

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SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years of experience providing technical support and project management in the system safety and environment safety and health disciplines Experience includes MIL STD 882 system safety programs system safety reports and analyses Programmatic Environment Safety and Occupational Health ESOH Evaluation PESHE policy analysis and development environmental planning regulatory compliance evaluations DoD systems acquisition program oversight and support pollution prevention P2 programs and technology transfer I have extensive experience working with DoD Components and am retired from service with the U S Navy Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance Qualifications Vast technical knowledge Project management Background in engineering focus Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 to Current Company Name Defined application problems by consulting with clients to evaluate procedures and processes Developed a new customer base consisting of Number accounts Managed budget forecasting goal setting and performance reporting for all accounts Directly managed multi million co operative budgets supporting global GTM strategy Identified strategic partnerships and gathered market information to gain a competitive advantage Delivered performance updates quarterly business reviews and planning meetings Targeted new long term business partner prospects and closed Number deals in Time period in the Industry industry Tracked RFPs and bids to develop new business opportunities Planned strategic brand building events to expand the product portfolio Contacted new and existing customers to discuss how specific products could meet their needs Identified coordinated and participated in client relationship building activities and meetings Added value to marketing material by introducing creative advertising concepts Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems Answered customer questions regarding products prices and availability Created and conducted unique marketing proposal presentations and RFP responses Generated business development awareness by implementing in depth sales and marketing training programs Managed numerous projects simultaneously within budgetary restrictions Collaborated with engineers and project managers regarding design parameters for client projects Managed team of number of professionals Served as mentor to junior team members Served as mentor to junior team members Identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends Conducted analysis to address issue which led to positive outcome Monitored multiple databases to keep track of all company inventory Analyzed customer and stakeholder needs generated requirements perform functional analyses and implemented Requirements Management Plans Provide comprehensive program management and technical support for system safety and environmental policy making and oversight roles for ASD EI E SAF AQRE Systems Engineering Policy and several DoD clients Actively participate in the DoD AIA Working Group WG updating National Aerospace Standard NAS 411 1 Hazardous Materials Target List coordinate DoD WG activities to research and review hazardous materials to be listed Conduct technical reviews and track the progress of systems acquisition programs from an environment safety and occupational health perspective Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD SE and acquisition programs Key technical SME for writing the Guide for Environment Safety and Occupational Health ESOH considerations in the Systems Engineering Plan SEP Programmatic ESOH Evaluation and National Environmental Policy Act NEPA Executive Order EO 12114 Compliance Schedule and the HSI and ESOH Handbook for Pre Milestone A JCIDS and AoA Activities both published by ASD EI E Provided Environment Safety and Occupational Health ESOH expertise and technical writing for the Common Analytical Laboratory System CALS Increment 1 MS B and the Network Tactical Common Data Link NTCDL MS B Programmatic ESOH Evaluation PESHE and Systems Engineering Plan SEP documents Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis and researched and completed the Secure Enclave Session Controller SESC System Safety Hazard Analysis Report SSHAR Provided policy system safety and environmental expertise to the government lead for the revision of MIL STD 882D DoD Standard Practice for System Safety Consolidated hundreds of comments from DoD DoD Components and industry for the new Standard which was published as MIL STD 882E in May 2012 Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety Reviewed test results and reports conducted hazard analyses prepared safety plans and prepared a Weapon System Safety review Board WSESRB Technical Data Package TDP for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications the TDP was submitted and approved Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures AECM Assembly Ready Service Magazine Analyzed technical documents and drawings Navy explosives safety policy and requirements developed a Safety Plan summary of key safety requirements and a Preliminary Hazard List Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle MRAP Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages hazard analysis and risk assessments safety evaluation of Engineering Change Proposals and other technical documentation Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover Provided support to ASN RDA to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews SETR Both of these projects will increase the fidelity and visibility of system safety programs within the Navy Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database of the 400 hazards identified the review focused on the 30 40 High and Serious Risks due to time constraints Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes As for the ESOH Community on the Defense Acquisition University s DAU Acquisition Community Connection site develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs Led a team of experts to the ESOH in Acquisition booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process Developed the ESOH technical content for DAU Continuous Learning Modules ESOH in Systems Engineering and ESOH in JCIDS and DAU core acquisition logistics and systems engineering courses Acted as ESOH assessor for Navy Independent Logistics Assessments synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs planning procedures and implementation of ESOH requirements Updated the Strategic Environmental Goals in the Systems Acquisition Process to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool DAT for Naval Air Systems Command PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes provides collaborative environment and a repository of policy and best practices Environmental Scientist January 1996 to January 2000 Company Name Provided broad based program management technical and regulatory analysis support at the headquarters level to the Department of the Navy Chief of Naval Operations Environmental Readiness Division CNO N45 Developed and reviewed business plans technical scientific and engineering studies in support of pollution prevention P2 initiatives Performed P2 opportunity assessments P2 technology assessments and transfer cost benefit analysis of application and implementation of selected technologies develop plan for Navy wide implementation of selected technologies Provided support for environmental life cycle cost analysis for Navy weapons system programs Provided systems acquisition policy support and planning Chief Aviation Support Equipment Technician January 1978 to January 1996 Company Name Air Warfare E 7 RET Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal AVT 59 Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations Managed Hazardous Materials program tracked HAZMAT from purchase through its life cycle to TSDF recycle or approved landfill Received commendation from Commander Naval Air Forces Atlantic inspection team for outstanding management of HAZMAT program Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System NALCOMIS Coordinated numerous major system hardware and software upgrades performed functional testing and analysis of the system releases As Implementation Team Leader coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities Implementation included site survey to determine user needs and physical locations procurement of hardware and software installation of infrastructure database development and tailoring training of on site personnel and monitoring of the new system Education MS Environmental Management 1996 National University Environmental Management BA History Government 1991 Columbia College History Government Affiliations International Council on Systems Engineering INCOSE National Defense Industry Association NDIA Publications DoD AIA Working Group s Progress on NAS 411 1 Hazardous Materials Target List Update K Gill NDIA Systems Engineering Conference October 2015 MIL STD 882E Eight Element Process Changes Highlight the New Details and Requirements K Gill NDIA Systems Engineering Conference October 2012 MIL STD 882E Risk Acceptance Requirements and Scenarios K Gill NDIA Systems Engineering Conference October 2012 Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering R Mirick and K Gill NDIA Systems Engineering Conference October 2011 and NDIA Environment Energy Security Sustainability Symposium May 2012 Safety in Naval Systems Engineering Technical Reviews SETR K Gill and K Thompson NDIA Systems Engineering Conference October 2010 and NDIA Environment Energy Security Sustainability Symposium May 2011 Using MIL STD 882D w CH 1 to Manage Hazardous Materials K Gill NDIA Systems Engineering Conference October 2009 Acquisition Environment Safety and Occupational Health ESOH DoDI 5000 2 K Gill NDIA Systems Engineering Division System Safety Committee Meeting April 24 2008 System Safety in Systems Engineering Tutorial K Gill A Stokes S Forbes NDIA Joint Services Environmental Management Conference May 17 2007 Systems Safety Systems Engineering Methodology for Managing ESOH Risks K Gill Equipment Safety Assurance Symposium UK Ministry of Defense November 15 2007 UK and U S Approaches to ESOH Management in Defence Acquisition Projects K Gill and S Rintoul Equipment Safety Assurance Symposium UK Ministry of Defense November 15 2007 Skills AIA business plans hardware content Controller cost analysis clients database administration Database database development documentation Fast focus functional government HVAC inspection Team Leader Logistics Mark Materials Office MOD 2 weapons Management Information System Navy Naval NAS Network Occupational Health personnel processes procurement program management progress Proposals research risk assessment Safety scientific Strategic system design Systems Engineering technical support Systems Support technical writing technical documentation upgrades

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PRODUCTION SUPERVISOR VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned directed coordinated and assigned manpower to efficiently meet production requirements Supervised first shift operations and more than thirty five production and assembly line staff Experience Production Supervisor Value Stream Leader October 2014 Company Name City State Responsible for daily production needs within the basic compressor build lines Reviewed production orders schedules delivery dates and inventory levels to determine product availability Mastered the intricacies of the process flow within each department Established and adjusted work procedures to meet production schedules Supervised production schedules production quality and on time delivery Reviewed production orders schedules delivery dates and inventory levels to determine product availability Implemented root cause and corrective actions to remove production constraints and improve product quality Improved efficiency and productivity by eliminating waste and production constraints Organized prioritized and managed plant maintenance projects to keep facility safe efficient and clean ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name City State Responsible for building and assembling test compressors and auxiliary test equipment recording test procedures and results and making recommendations for changes in equipment product and or test methods Perform tests using standard engineering test procedures and equipment without supervision such as performance test oil carryover vibration and noise testing Resolve routine instrumentation and testing problems or malfunctions Make recommendations for changes improvements to products to reduce cost or enhance quality Coordinated and developed new product design in collaboration with engineering staff Completed key projects on time on budget and with a high level of accuracy Implemented root cause and corrective actions to remove production constraints and improve product quality PROCESS TECHNICIAN Company Name City State Develop and document standard operational methods to improve repeatability and quality in manufacturing Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed Emphasis will be on visual controls methods and job instructions for training and qualifications purposes Work closely with the natural work groups value stream leaders quality engineers and manufacturing engineers MACHINIST ASSEMBLER April 1993 to April 1997 Company Name City State Job duties include building of several types of air compressors from single stage to two stage compressors Troubleshooting and correcting any problems that may arise during assembly Running numerous types of machinery from CNC machining centers to CNC lathes automatic and manual lathes crankshaft grinders to various types of drills Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly Have experience in blue print reading and schematics also AVIATION ORDNANCEMAN Company Name City State Preformed maintenance on the S 3B Viking aircraft while stationed Various duties included general maintenance of the aircraft repair of broken wires reading of blueprints and schematics computer checks repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work Treating and preserving the aircraft from different types of corrosion loading of different types of ordinance such as bombs missals and various types of counter measure equipment Obtained several types of licenses that pertained to my field such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition Upkeep of equipment that needed calibration Education GRADUATE 1998 John Wood Community College City State May 1987 Quincy Senior High School City State Personal Information Fishing Spending time with family and friends Strengths Adaptable and flexible Self starter Highly motivated Additional Information Awards received Honorable Discharge US Navy April 1997 Confidential Security Clearance US Navy Sept 93 Apr 97 Airman of the Month Award Nov 1996 Airman of the Year Award 1996 Interests Hunting Fishing Spending time with family and friends Strengths Adaptable and flexible Self starter Highly motivated Skills blue print reading blueprints calibration CNC grinders lathes machinery machining weapons natural oil quality reading recording schematics supervision test equipment transportation Troubleshooting

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PEST CONTROL TECH Summary Seeking a position with a warehouse company where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company More than ten years experience Experienced forklift operator able to receive cargo into packing area report any overage shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork Experience working with lots of different materials Ability to implement and perform pm s for planned maintenance programs Excellent ability to use hand and power tools applicable to the trade Ability to read understand and follow safety procedures Demonstrated ability to follow oral or written instructions Able and capable of lifting 100lbs can withstand extreme hot and cold conditions Capable of prolonged physical effort fast problem solver ability to respect deadlines and to efficiently interrelate with other workers of the department Highlights Shipping and receiving Safety oriented Production scheduling Results oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing and scanning orders Multi tasker Safety conscious Customer service focused Strong communication skills Natural leader Valid La driver s license Determined Basic math skills Lifts up to 100 pounds Accomplishments Used propane forklift to load trailer at warehouse Prepared pallets by following prescribed stacking arrangement and properly tagging pallets Earned a perfect attendance record for 3 years in a row Assembled product containers and crates Recorded numbers of units handled and moved using daily production sheets or work tickets Packed containers and re pack damaged containers Attended Flight School Education High School Diploma BASICS 1998 St Bernard High School City State Experience Company Name City State Pest Control Tech 08 2014 to Current Maintained accurate stock records and schedules Recommended and helped customers select merchandise based on their needs Confirmed that appropriate changes were made to resolve customers problems Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Company Name City State warehouse shipping and receiving 09 2012 to 08 2014 Supervised material flow storage and global order fulfillment Selected products for specific routes according to pick sheets Processed customs duties and fees quickly to release international shipments Oversaw special orders and after hours urgent shipping jobs Oversaw warehousing and storage practices and housekeeping Received incoming shipments and reviewed contents against purchase order for accuracy Transported goods from racks shelves and vehicles Worked at a rapid pace to meet tight deadlines Verified and recorded the count and condition of cargo received Company Name City State Warehouse Driver 07 2011 to 08 2012 Selected products for specific routes according to pick sheets Conducted monthly quarterly and yearly inventories of warehouse stock Resolved service issues in a timely manner including coordinating and processing returns Retained valid proof of insurance and registration in vehicle at all times Maintained records required for compliance with state and federal regulations Delivered customer orders to homes and places of business within established time frames Interacted with customers and vendors in a friendly and timely manner Company Name City State Warehouse Shipping and Receiving 08 2005 to 11 2011 Maintained accurate stock records and schedules Selected products for specific routes according to pick sheets Oversaw special orders and after hours urgent shipping jobs Unloaded picked staged and loaded products for shipping Conducted monthly quarterly and yearly inventories of warehouse stock Reported inventory balances and cycle counts in both the ERP and WMS systems Received incoming shipments and reviewed contents against purchase order for accuracy Rotated stock by code and receiving date Transported goods from racks shelves and vehicles Worked at a rapid pace to meet tight deadlines Verified and recorded the count and condition of cargo received Banded wrapped packaged and cleaned equipment Operated powered lift trucks floor sweepers pallet jacks and forklifts safely with a 0 incident rate Used propane forklift to load trailer at warehouse Company Name City State Driver Helper 11 2004 to 08 2005 Coordinated daily delivery schedules based on customer schedules peak delivery times and alternate routes Obtained and maintained proper delivery authorization and pickup documentation Conducted daily DOT pre trip inspections according to a set checklist Retained valid proof of insurance and registration in vehicle at all times Company Name City State A O Aviation Ordanance 11 1998 to 05 2003 Effective decision maker in high pressure environments Managed receipt storage and issue of ammunition processes Completed multiple fire prevention safety training Practiced and followed all safety regulations and guidelines Skills delivery forklifts inventory ISO weapons organizing pick receiving safety Scanner scanning shipping

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ADVANCED LEVEL WHEELED VEHICLE MECHANIC Career Focus To obtain a challenging rewarding position in a professional and structured environment where I can utilize my vast military experience work ethic and training to become an integral contributor to a growing and productive organization Skills Proven excellence with budgets schedules coordination supervision training management and maintenance of projects and programs at all levels effectively interpreting and communicating requirements across functional organizations In depth knowledge of OSHA NAVOSH and the handling storage and disposition of Government Owned Property and capable of providing effective employee training on all related topics Verbal interpersonal skills able to facilitate cooperation among team members Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately Deeply instilled discipline work ethic customer astuteness and conceptual thinking A fast learner who will be an immediate asset to any workplace Windows Server 2008 planning deploying configuring and maintaining AD infrastructure environment and objects Core Qualifications Installation Configuring and Management of Windows 7 Active Directory Windows Server 2008 R2 Administration of Active Directory Managing Windows Server 2008 R2 Components IP Addressing Name Resolution Network Components of Windows Server 2008 R2 Windows Server 2008 R2 MCSE 70 640 MCSE 70 642 and MCSE 70 646 Key Differences between Server 2003 and Server 2008 Windows 7 Domain Integration Client Support DHCP WINS RRAS IPSEC TCP IP Computer Troubleshooting Installing and supporting Windows 7 and Windows Server 2008 in virtual environment IP and IP Routing IPsec DHCP Remote Access Installing configuring managing and maintaining hardware Configuring Domain Name Resolution Network Connectivity Installing and Deploying Windows Server 2008 Windows Server 2008 AD DS Domain Controllers Sites and Replication Domains and Forests Windows Server 2008 AD Group Policy Managing Files Backup Managing Printers File Servers Monitoring Computers Patch Management and Security Certificate Services and Server Virtualization In depth knowledge of the following Network protocols and devices TCP IP including Sub netting and CIDR notation Education and Training 2016 Bachelor of Science Information System Security Colorado Technical University City State Pursuing BAS in Information System Security 2012 Certificate of Completion Network Administrator Centriq Training City State 2011 Bachelor of Science Information Security Columbia Southern University City State Pursuing BAS in Information Security Work Experience 04 2008 to 06 2012 Advanced Level Wheeled Vehicle Mechanic Company Name City State Successfully provided training and schedules supervised and guided my team through all aspects of recovery operations in process inspection troubleshooting procedures repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems including but not limited to power plant packs compression ignition engines engine fuel systems air induction and exhaust systems cooling systems vehicle chassis frame cross members clutches assemblies transmissions transfers final drives propeller shaft assemblies brake systems steering systems suspensions systems fifth wheel assemblies wheeled vehicle crane hoist and winch assemblies and hydraulic systems and automotive electrical systems Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment TMDE Performed equipment classification inspections and processed all appropriate documentation Performed battlefield damage assessment and repair BDAR Supervised team performance in compliance with all applicable safety and security guidelines and standards including OSHA and 670 1 Army Standard of Procedures Responsible for parts and maintenance of over 125 vehicles I trained my soldiers on the use of the electronic manual to research part numbers I was responsible for all parts orders and procurement schedules and I conducted monthly quarterly and yearly inventories of all shop tools and tents Controlled Government Owned Property including vehicles supplies and tooling valued at approximately 3 million Coordinated and prepared Up Armored Vehicles Tools and supplies for travel to Iraq May 2009 Researched and provided Military Intelligence to mission going Soldiers during the 12 month deployment of Operation Iraqi Freedom Campaign I supervised and provided training and guidance to eight soldiers and helped them initiate their civilian and military education fostering personal and professional development 01 2000 Organizational Apprentice Maintenance Technician Organizational Maintenance Technician Company Name 01 2000 During my tour I was promoted to Tool Petty Officer and Training Petty Officer Maintained and serviced aircraft engine fuel and lubrication systems Handled and serviced aircraft ashore or aboard a ship Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control As an Aviation Mechanic I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards I maintained all 60 FA 18 Super Hornets up to U S Navy paint scheme and corrosion protection standards without incident I successfully maintained 60 government owned FA 18 E F Super Hornets valued at 3 6 billion while supervising Navy airmen up to E3 I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997 and deployed on two Naval Westpac s in 1996 and 1997 I also conducted maintenance and paint scheme training on the F A 18 E F super Hornet during Carrier Qualifications aboard the U S S Lincoln As Tool Petty Officer I was in charge of controlling additional government owned property including shop tools valued at 80 000 as well as 20 mechanics tool boxes valued at 120 000 11 1994 to 05 2002 Aviation Mechanic Company Name City State Certifications CompTIA A Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke electronic warfare Training Rollover in MRAP s and Humvee s Training IED Training MRAP s Mine Resistant Ambush Protected Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground 91B Light Wheel Mechanic Training F A 18 Power Plant Training Air Craft Corrosion Control Paint Touch Up and Markings Ship Board Fire Fighting School Skills A Certified Active Directory Backup Hardware Computer Troubleshooting Client Support DHCP File Servers IP Configuration Power Point Excel Word Access MCSE Windows 7 Network Security Routing TCP IP Protocol Additional Information Active DoD Secret Security Clearance Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2

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RANK SGT E 5 NON COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist successful at managing inventory control customer service and transportation logistics Excellent problem solving and interpersonal skills Managed and accounted for over 100 million of military munitions with zero errors Monthly inventories of multiple warehouses Reconciled daily issue and turn in paperwork of customer units Consistently recognized for excellence in that field Successfully opened developed and maintained a consolidated mail facility servicing more than 5 000 soldiers With no prior experience was able to quickly learn and comply with all military and federal regulations and handled certified registered and insured mail with 100 accuracy KEY QUALIFICATIONS Current Secret Clearance Stock Control Management Conflict Resolution Logistics Leadership Highlights Inventory tracking Clear and concise communication Flexible with availability Highly adaptable to a variety of situations and personalities Constant desire to learn Strive to be the subject matter expert Gaining Customer trust Positive upbeat attitude Accomplishments As the Non Commissioned Officer in Charge of day to day operations for the 4th Combat Aviation Brigade Mail Room was directly responsible for ensuring it s perfect 100 pick up record from September 5 2012 April 17 2015 Tracked and verified by the Official Mail and Distribution Center for the Fort Carson Post Office Received 4 consecutive commendable ratings for attention to detail and outstanding performance during the Army 4th Division Postal Inspections Selected by the 4th Infantry Division G1 for Best Mail Room on the Installation Fort Carson for the first quarter of FY 13 Chosen by leadership to compete at the promotion board was awarded promotable status and sent to the Basic Leaders Course Earned the trust and confidence of senior leadership and put in charge of a team of my peers in their absence on several occasions to turn in live and expended rounds Work Experience Rank SGT E 5 Non Commissioned Officer in Charge Brigade Mail Room June 2012 to May 2015 Company Name City State Management Opened developed and managed a consolidated mail room for 5 000 soldiers Certified by the USPS and handled over 300 000 pieces of mail as well as 10 000 pieces of Certified and Registered mail with zero loss Trained 6 soldiers to perform as a cohesive team while accomplishing daily activities of the brigade mail room Rank SPC E 4 P Ammunition Specialist June 2011 to June 2012 Company Name City State Developed load plans based on training requirements and federal regulations regarding the transport of hazardous materials Trained and guided several junior soldiers in the operation of material handling equipment and it s use in safe handling and transportation of aviation ammunition Rank SPC E 4 P Promotable Ammunition Specialist November 2009 to June 2011 Company Name City State Supported all basic training and advanced individual training weapons ranges Ensured all training was able to be conducted as scheduled by consistently making all deliveries on time with 100 accuracy Assisted in the drawing delivery and turn in of over 14 million rounds of ammunition valued at over 30 million dollars Rank SPC E 4 Ammunition Stock Control and Accounting Specialist May 2007 to November 2009 Company Name City State Stock Control Inventoried issued transported and managed over 100 million of military munitions with zero loss Instructed and trained 5 personnel on the Standard Army Ammunition System Modular SAAS MOD Communication Communicated effectively with civilian contractors and Republic of Korea officers and soldiers in a successful effort to ship 100 containers of ammunition back to the United States Residential Commercial Painter June 2000 to May 2007 Company Name City State Maintained professional appearance and attitude to develop client confidence Consistently developed ideas to maximize output and accuracy Accomplished tasks to standard often ahead of time on both jobs working alone and jobs working as a team member Education Associate of Science Pre Engineering Pikes Peak Community College 2016 2018 City State Enrolled in Fall 2016 Semester to begin work on an Pre Engineering A S Degree I then hope to transfer to Colorado School of Mines to obtain a B S Degree in Engineering Skills Dedication to customer service often remaining flexible with availability to accommodate as many customers as possible Proven competency in learning all aspects of state and federal regulations and ensuring 100 compliance from those I work with Accepts challenges with no hesitation never retreated from opportunities of greater responsibility Exceptional ability to recognize potential problems and work to resolve them quickly and discreetly Affirming the customers confidence

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GOVERNMENT RELATIONS COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR Professional Summary Strategically grounded highly experienced leader Quickly establishes trust and effective working relationships Focus on effective communication between teams Creative articulate and resourceful Successful at team mentoring and develop individuals into leadership Innovative energetic and a good sense of humor Skills Work History 01 2014 to Current Government Relations Communications and Organizational Development Director Company Name City State Government Relations and Communications WSDOT Toll Division Leadership Develops strong partnerships with functional teams throughout WSDOT and region in delivering toll projects Oversees implementation of continuous improvement and Lean project Represents the division with the media government and industry representatives and citizens Government Relations Serves as a strategic advisor to department executives on key tolling communication and legislative strategies Communications Leads strategic communication and government relations delivery plans with internal employees and stakeholders for the WSDOT Toll Division Distills complex financial and technical information into clear graphic storytelling and understandable communication Facilitates resolution workshops on policy conflicts between internal and cross functional partners Leads external communications team leverage of current social media tools Team 2 managers 8 staff Director of Budget and Program Development Washington State Ferries Leadership Built strong partnerships between diverse internal partners and external stakeholders Cultivated Lean initiatives and projects in partnership with agency executives Developed organization s performance management program Trained coached and mentored staff to ensure smooth adoption of new program Initiated rollout of new enterprise software solution for sales reporting Spearheaded cross functional initiative to achieve objective 08 2008 to 09 2011 Director of Program Management Company Name City State Greco led the Program Management for the AWV program with a 3 125 billion budget She led high performing global teams with differing goals towards an aligned matrixed organization with direct and adjacent reporting structures Greco led budget finance human relations communications real estate services consultant and third party agreements including railroads Greco led complex negotiations for executive leadership with differing priorities and goals for technical agreements of the Bored Tunnel project She was responsible for financial forecasts budget development and accounting for the AWV program Directed 5 managers and a team of 33 employees Developed and rolled out new policies Hired and trained number of staff Implemented innovative programs to increase employee loyalty and reduce turnover Partnered successfully with departments clients to produce positive outcome 04 2006 to 08 2008 Project Director I 90 Corridor and Sound Move Projects Company Name City State Directed delivery of design and construction projects for high capacity transit in the I 90 corridor and for the completion of Sound Transit Sound Move projects Oversaw improved partnering and project coordination between WSDOT and Sound Transit design and engineering teams for direct access facilities and Link light rail on the interstate system Greco managed the leadership alignment for the Urban Corridors senior management team including the three mega projects Alaskan Way Viaduct SR 520 and I 405 07 1995 to 03 2003 Manager Aviation Services and Planning Company Name City State Oversaw delivery of the WSDOT Pilot and Aircraft Registration Program Aviation Planning Outreach and Education Program Provided leadership support in the reorganization and relocation of the WSDOT Aviation Division Created the WSDOT Airport Land Use Compatibility Program which now serves as a national model in protecting airports through local land use planning Restructured the Aviation System Plan into a dynamic web based resource tool for the 129 airports in Washington Managed consultants for delivery of the statewide pavement management program Provided staff support for the 2002 Joint Legislative Audit Review Committee Aviation Division study and the 1998 State Aviation Policy Public Affairs Specialist Company Name City State Served as spokesperson to national and international media including crisis managementincluding the Pan Am 103 bombing and numerous aircraft accidents Provided media training to senior management as well as support during media interviews including the television shows 60 Minutes and 48 Hours 09 2011 to 01 2014 Director Budget and Program Development Company Name City State Serves as Director of Budget and Program Development for WSDOT Ferries Division with a 760 million biennial budget serving over 22 million passengers each year Greco oversaw program management for the operating and capital budgets and established a trend and change management program Built strong partnerships between diverse internal partners and external stakeholders Cultivated Lean initiatives and projects in partnership with agency executives Developed organization s performance management program She is experienced in interest arbitration for numerous collective bargaining agreements Greco oversees the organization s performance management program and has a demonstrated ability to inspire and preserve teams Initiated rollout of new enterprise software solution for sales reporting Spearheaded cross functional initiative to achieve objective Strengthened company s business by leading implementation of project Trained coached and mentored staff to ensure smooth adoption of new program Education Bachelor of Science Flight Technology Flight Technology Central Washington University Executive Management Program Evans School University of Washington Skills arbitration agency budgets Budget continuous improvement delivery Executive Management financial functional Government graphics graphic human relations Hyperion I 90 Leadership Director Excel PowerPoint Microsoft Project 3 1 Word Negotiations Oracle performance management Program Development Program Management real estate Sound strategic Visio workshops Additional Information Non Profit and Community Support Neighborhood Youth Alliance Founding Director Math and literacy outreach to homeless and children in poverty Lynnwood WA Campaign Manager in the successful election John Resha for Lake Forest Park City Council Precinct Campaign Officer 46th Legislative District 2

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GEEK SQUAD AGENT Professional Profile IT support specialist with experience across multiple disciplines including technical support customer service computer repair and military service I am hard working willing to learn team oriented and comfortable working independently as well Qualifications Windows Mac IOS Android Technical Support Hardware Software Maintenance User Training Malware Detection Removal Customer Service Entry Level Active Directory Ticketing Problem Solving Research Experience Company Name August 2014 to October 2016 Geek Squad Agent City State Provided technical support in person and over the phone Performed hardware and software installation and repair Refurbished and setup PCs and peripheral devices Company Name January 2013 to January 2014 Shipping Receiving Associate City State Performed shipping and receiving of product Assisted with inventory management General logistics and warehouse duties Company Name January 2009 to January 2012 Assembler Shipping Receiving Associate City State Assembled and tested tanks according to specifications Maintained inventory of tools and supplies Performed shipping and receiving duties Company Name January 2005 to January 2009 Aviation Electrician City State Performed troubleshooting and maintenance of aircraft Performed ground handling and marshalling of aircraft Performed daily safe for flight inspections Education Purdue University 2014 B S Computer Information Technology City State Computer Information Technology Skills Active Directory Hardware Customer Service inventory management inventory logistics Mac Windows Problem Solving receiving Research shipping software installation technical support User Training phone troubleshooting

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SPECIALIST OF INFANTRY Professional Summary Professional learning occupational consultant and life skills counselor seeking a position as a Social Services Provider Disabled veteran and education specialist conversant with social and personal barriers to employment civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed military veterans the disabled and additional underserved groups Core Qualifications Proven leadership in military and civilian occupations Effective communication and interpersonal skills Trained educator in identifying and servicing diverse learning styles Advanced with IT Enterprise Networks Advanced with Windows based operating systems Advanced with Microsoft Office Word Excel Access and PowerPoint Experience in designing and supporting Database Information Systems DBA Experience in both commercial and academic technical writing Certifications PRAXIS Principles of Learning and Teaching 2013 PRAXIS Social Studies Content Knowledge 2013 Education Master of Arts Education M Ed 8 2014 Mount St Joseph University City State GPA Dean s Honor Roll GPA 3 58 Dean s Honor Roll with a GPA of 3 58 on a 4 0 scale ETS Recognition of Excellence Award for Social Studies Content Knowledge top 15 Thesis ROTC Military Education in the New Millennium Bachelor of Arts History and Philosophy 5 2008 University of the Pacific City State GPA Dean s Honor Roll GPA 3 49 Phi Alpha Theta Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian Dean s Honor Roll with a GPA of 3 49 on a 4 0 scale Phi Alpha Theta Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian Experience Specialist of Infantry Mar 2000 to Sep 2002 Company Name City State Maintained and operated weapons and communications systems of the 3 000 000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner Maintained mechanical functions and marksman qualification for the M16 service rifle Trained in Infantry tactics according to Army doctrine on Fire and Maneuver Sustained 24 hour readiness for training and deployment as part of a combined arms team Provided leadership and training for subordinate soldiers in my charge Maintained personal physical fitness for military duty Battalion Soldier of the Month honors Medic Combat Life Saver Certified Decorations Army Achievement Medal Good Conduct Medal National Defense Medal War on Terror Service Medal and Army Service Ribbon Medical retirement with Honorable Discharge Form DD 214 Logistics Coordinator Jan 1998 to Mar 2000 Company Name City State Researched and identified vendors for commercial equipment parts and supplies for infrastructure building maintenance by work order Data entry and procurement of commercial freight Received inspected offloaded warehoused and data entered commercial freight into inventory Managed accounts and inventory for contract tools and equipment via database Operated a vertical forklift Processed defective product for return and reclamations Supervisor Paul Ayres 916 212 0053 Lead Stock Associate Receiving Manager Jun 1996 to Jan 1998 Company Name City State Managed crew of 8 to 12 Stock Associates in general floor merchandising Managedstore Pull Program for stock management and inventory control Managed store Pick it program for high value merchandise Setup and stocked seasonal merchandising displays from schematic plans e g Back to School Christmas Received inspected offloaded categorized and scanned commercial freight into inventory Operated a vertical forklift Processed defective product for return and reclamations Employee of the Month honors twice Supervisor Edward Knight no longer with company Aviation Mechanist Mate AD Mar 1988 to Mar 1996 Company Name City State Maintained and repaired power plant engine systems and subsystems of the 24 000 000 MH53E Helicopter Conducted pre flight maintenance and safety inspections Facilitated launch and recovery of aircraft as part of a ground crew Handled and disposed of hazardous material in accordance with local State and Federal regulations Inventoried maintenance shop tools and equipment Maintained personal physical fitness for military duty Decorations Naval Reserve Meritorious Service Medal National Defense Medal Skills Advanced vocabulary and reading comprehension skills College level mathematics skills Intermediate Algebra and Statistics Collaborative and successful in team environments Client customer focused Organized and task oriented Professional responsible and dependable Typing 50 words a minute Professional Affiliations Member American Legion Post 194 Mason OH

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ASSISTANT TO MANAGING DIRECTOR Professional Profile natalia garcia Versatile and solutions driven professional with outstanding strategic planning Business Management Professional Motivated and multifaceted candidate Eager to contribute strong sales management general business administration CRM HR operations planning coordination and monitoring skills Proficient at identifying cost effective strategies to promote significant savings Effectively define develop and implement action plans and policies to maximize productivity and efficiency Experience Assistant to Managing Director December 2013 to April 2014 Company Name City Offered dedicated support to the Managing Director as to other Executives when required conducting research issuing all corporate presentations arranging meetings appointments and travel accommodations improving overall quality and efficiency Filtered Managing Director phone calls managed his Agenda and prepared correspondence as required Communicated regularly with vendors and contractors scheduling meetings and addressing concerns Prepared the general requisition purchase order for stationary and organized the filing system in a timely manner Prepared reports conducted reconciliations and resolved discrepancies Excelled balancing staff and Director s needs Key Accomplishments Overhauled and solved an accumulated discrepancy on a series of vendor invoices and succeeded on the reconciliation Carrying out background research and presenting successful findings Producing documents briefing papers reports and weekly and monthly presentations Notably organized and arranged meetings and corporate events ensuring the manager is well prepared and arranging locations and venues set up media technology and catering Business Manager April 2008 to December 2011 Company Name City Organized planned and supervised essential central services such as reception security maintenance mail as well as day to day running of the office Responsible for making sure that contracts insurance requirements and safety standards are correctly complied with Was in charge of 10 members of staff Developed and updated customer database for phone calls product launches events Manage cash loss prevention procedures and established security policies and business plan Kept senior management informed of changes in my areas of responsibility Analysed sales figures and forecasted future sales volumes Involved in the recruitment assessment and interviewing of new staff Managed and motivated staff to increase sales and ensure business efficiency Produced reports on performance then measured these against set indicators Reviewing current organizational effectiveness and made recommendations for improvements Key Accomplishments Operations planning organization coordination and monitoring during projects and working along with the technical team to ensure on time budget compliant completion while maintaining high quality standards Managing time establish priorities and delegating effectively Able to prepare budgets and cost estimates Liaising with local authorities and regulatory bodies on business related issues Expansion follow up and improvement of relationships Excellent communication skills and ability to present across all media Ability to function in a fast paced environment Viajes Marsans S A Travel agency Travel consultant October 2004 to April 2008 City Acted as key person after office Director Possessed touristic market knowledge as different booking management systems Global Amadeus Sire Spanish railway company booking system tour operator booking websites Managed intranet and accounting system Accountable for commercial purposes general administration tasks and accountancy duties Planning organization and sale of all type of travels packages plane tickets spectacles tickets and private events Key Accomplishments Department manager Remarkably developed the creation and coordination of a new department in order to provide European Tour operators with all touristic services required in Spain Education Masters in Digital Marketing and 2 0 Communications ENyD Business School Universidad Europea Miguel de Cervantes October 2013 MBA EAE school of business administration May 2012 Bachelors of Arts Tourism Business Management June 2002 National University of Distance Education State Spain Tourism Business Management Masters of Business Administration Languages Bilingual in English and Spanish Conversational French and Italian Skills accountancy accounting system agency budgets Budget business plan Excellent communication contracts Contract Negotiation Client Relations database English senior management fast filing Conversational French insurance Italian Legal Logistics Management loss prevention Director Managing market Marketing meetings mail office organizational policies presenting presentations Producing quality reception recruitment research safety sales scheduling Spanish phone type websites

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GLOBAL IT PROJECT MANAGER Summary My background is in Information Technology and I have over 20 years experience working in the Aviation Ground Handling sector performing several IT roles From Support to System Administration and most recently in Project Management Skills Windows Windows Office Suites Citrix Active Directory JIRA and Trello Project Management Applications Service Now ITSM Personal Information Date of Birth 8th October 1973 Marital Status Married Experience Global IT Project Manager 05 2013 to Current Company Name City State Air Menzies International Limited Global IT Project Manager May 2013 to Present A wholesale Freight Agent providing Cargo and Express services in Europe North America South Africa and Oceania My role based in Wood Dale IL is primarily to manage the Internal system around our global network Managing the in house Java Development Team to offer internal back of house solutions as well as Customer facing web portals to our Freight Agent community I also manage the Support Network across our four regions ensuring the end user is supported by local key users or from members of my UK US and South Pac based teams My role is to gather business knowledge and process in order to provide requirements to my Development Team that allows them to work to an agreed scope Development would then be handed over to myself and my Support team to provide UAT before approving and planning Live deployments As the senior IT representative in AMI I also work closely with the parent company s IT Team around the globe to ensure our business is supported 24 7 I also play a role in the expansion of our network when the business opens up new locations in our regions I am also currently involved in a Data Centre transformation project where are applications are being migrated to a new Enterprise Cloud Service with a third party supplier IT Project Manager 06 2007 to 05 2013 Company Name City State My previous role was as an IT Project Manager with Menzies Aviation Firstly working out of the Menzies Aviation Head Office at Heathrow Airport in the UK and from 2012 to May 2013 based out of the Menzies Aviation Cargo facility at O Hare Airport During the six year in this role I was responsible or heavily involved in several major projects These included Project Managing the IT Infrastructure required for our green field Station start ups for our Joint Ventures in Hyderabad and Bangalore in 2007 and 2008 Where I oversaw the implementation of the Network IT Hardware acquisition and key systems at both of these new Airports up to the go live in the Spring of 2008 Following on from that I was heavily involved in the expansion of the Menzies Aviation Ground Handling business in the UK and the rest of Europe Other key projects and responsibilities have included Project Managing the implementation of IT systems and infrastructure for the easyJet Station start up in Bristol in January 2009 as well as other easyJet start ups in Tenerife Ibiza and most recently Barcelona in November 2009 Support Analyst and System Administrator 05 2001 to 05 2007 Company Name City State Prior to taking a full time Project Management role I Project Managed the implementation of the Global Cargo System in to Prague in 2006 while also working in the IT Technical Department based in London Heathrow Airport This support role also involved administrating and assisting in the installation of various Menzies IT systems run from the Global Data Centre located in the UK On a daily basis I provided front line on site and remote support to all UK Cargo Terminals Including PC support and maintenance network administration exchange server administration and answering user enquiries Business Analyst 05 1998 to 05 2001 Company Name City State Before integrating in to the Menzies Aviation IT structure I was part of the Ogden Cargo System and Support team that looked after the three UK Cargo terminals I also assisted in administering with the Quality Manager Ogden Cargo s ISO 9002 Certified Quality System I was also responsible for developing via a Business Intelligence tool called IQ Objects all reports generated from the core Cargo Handling System Interests I regularly play Golf most weekends at various courses around the south west suburbs I am also a member of a gym and workout 2 to 3 times a week I am an avid sports fan and have a passion for English Soccer Rugby Collage Football and watching theCubs Education and Training Bachelor of Science Mathematics 1996 University of Glamorgan City State UK A Levels 1992 Cardinal Newman R C School City State UK Mathematics Geography GSCEs 1992 Cardinal Newman R C School City State UK Mathematics Geography Biology English French Physics

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AVIATION MECHANIC Highlights Technical Proficiencies MS Office Excel Outlook PowerPoint Word Accomplishments Quality focused manager with of experience driving maintenance programs projects and operations to keep fleets of fixed and rotor wing aircraft at top performance Recognized for technical administrative leadership and communication skills highly adept at motivating and directing teams to meet production schedules and goals in fast tempo environments with shifting priorities and requirements Current SECRET security clearance Experience August 2010 to Current Company Name City State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers supervising 200 technicians in testing troubleshooting and upkeep of aircraft and engine subsystems on both fixed and rotor wing models Direct organizational level and intermediate level maintenance programs implement policies improve processes and provide technical supervision and management control of programs impacting aircraft maintenance activities Drive production quality control and administrative audits collect analyze and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance Key Contributions Established schedules organized workloads and led multi functional team to meet aggressive production timelines Completed 2 200 maintenance actions to keep seven H 60R S helicopters three P 8A and two E 2D aircraft at peak airworthiness and operational readiness Supervised all aspects of maintenance including calibration repair and replacement of damaged or unserviceable parts components and assemblies Overcame lack of available resources by manufacturing parts in house ensuring compliance with stringent specifications tolerances and quality standards Steered development of logistics plans and documentation for implementing and sustaining P 8A logistics programs Conducted comprehensive evaluation of maintenance concept and tasks logistics resources and current policies and processes Isolated supportability depot issues impacting P 8A program and devised sound solutions alternatives and recommendations for achieving program objectives Skillfully performed scheduled unscheduled and preventative maintenance across variety of aircraft models led troubleshooting removal repair modification calibration assembly and quality assurance of mechanical and electrical systems subsystems airframes power plants engines hydraulics avionics and associated support equipment SE Coordinated with technicians from multiple shops to drive work sequencing scheduling and priority changes adapted procedures and resources to resolve problems arising from equipment failures material delays and labor shortages Trained employees and inspected finished work to ensure adherence with quality standards documented maintenance activity and submitted reports on schedule Key Contributions Demonstrated exceptional skill in diagnosing isolating and correcting technical problems executing repairs and replacements quickly to minimize aircraft downtime Interpreted and utilized maintenance instruction manuals blueprints schematics and technical publications in conjunction with variety of test equipment including mechanical rpm test sets engine propeller and turbine Vibration Analysis Test Set VATS Provided accountability for budgets materials inventories and documentation ensured all internal controls were in place and complied with to ensure transparency Enforced foreign object damage FOD hazardous waste and tool control programs Drew upon strong training and performance evaluation skills coached mentored and guided junior mechanics to earn critical qualifications and meet performance standards Education 2014 Embry Riddle Aeronautical University Bachelor of Science Technical Management Occupational Safety and Health Bachelor of Science Technical Management Occupational Safety and Health 2014 Embry Riddle Aeronautical University World Wide Campus Coastline Community College City State US Associate of Science Aviation Technology and Healthy Technology Associate of Science Aviation Technology and Healthy Technology Coastline Community College Fountain Valley California Military Experience August 2010 to August 2010 Company Name United States Navy Oak Harbor WA Aviation Maintenance Production Manager 8 2010 Present Orchestrate aircraft maintenance activity across 12 work centers supervising 200 technicians in testing troubleshooting and upkeep of aircraft and engine subsystems on both fixed and rotor wing models Direct organizational level and intermediate level maintenance programs implement policies improve processes and provide technical supervision and management control of programs impacting aircraft maintenance activities Drive production quality control and administrative audits collect analyze and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance Key Contributions Established schedules organized workloads and led multi functional team to meet aggressive production timelines Completed 2 200 maintenance actions to keep seven H 60R S helicopters three P 8A and two E 2D aircraft at peak airworthiness and operational readiness Supervised all aspects of maintenance including calibration repair and replacement of damaged or unserviceable parts components and assemblies Overcame lack of available resources by manufacturing parts in house ensuring compliance with stringent specifications tolerances and quality standards Steered development of logistics plans and documentation for implementing and sustaining P 8A logistics programs Conducted comprehensive evaluation of maintenance concept and tasks logistics resources and current policies and processes Isolated supportability depot issues impacting P 8A program and devised sound solutions alternatives and recommendations for achieving program objectives United States Navy Various locations Aviation Mechanic 6 1994 8 2010 Skillfully performed scheduled unscheduled and preventative maintenance across variety of aircraft models led troubleshooting removal repair modification calibration assembly and quality assurance of mechanical and electrical systems subsystems airframes power plants engines hydraulics avionics and associated support equipment SE Coordinated with technicians from multiple shops to drive work sequencing scheduling and priority changes adapted procedures and resources to resolve problems arising from equipment failures material delays and labor shortages Trained employees and inspected finished work to ensure adherence with quality standards documented maintenance activity and submitted reports on schedule Key Contributions Demonstrated exceptional skill in diagnosing isolating and correcting technical problems executing repairs and replacements quickly to minimize aircraft downtime Interpreted and utilized maintenance instruction manuals blueprints schematics and technical publications in conjunction with variety of test equipment including mechanical rpm test sets engine propeller and turbine Vibration Analysis Test Set VATS Provided accountability for budgets materials inventories and documentation ensured all internal controls were in place and complied with to ensure transparency Enforced foreign object damage FOD hazardous waste and tool control programs Drew upon strong training and performance evaluation skills coached mentored and guided junior mechanics to earn critical qualifications and meet performance standards Certifications OSHA 30 Hour General Industry Safety Standards Certificate Skills Aviation Calibration Documentation Maintenance Accountability For Assembly Avionics Blueprints Budgets Electrical Systems Engines Hazardous Waste Hydraulics Internal Controls Quality Assurance Scheduling Schematics Sequencing Technical Publications Training Turbine Aircraft Maintenance Audits Aviation Maintenance General Aviation Logistics Quality Control Solutions Testing Excel Ms Office Operations Osha 30 Outlook Powerpoint Security Word Associate

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ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician with 20 years of experience on large scale electronic systems troubleshooting installation calibration and maintenance repair within the United States Navy In depth knowledge of aircraft avionics electrical and electronic technologies Consistent record of achievement in project management dramatically improving system operating efficiency and reliability Productive team contributor successfully delivering concurrent projects under tight deadlines Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change and Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership and Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 to Current Company Name City State Responsible for inspection testing and maintenance of electrical electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines Service Technician February 2016 to February 2017 Company Name City State Repair recondition service and maintain Uninteruptable Power Supply systems and other power systems related components Troubleshoot and diagnose malfunctions of the complete power systems Electrical Work Center Supervisor 1st Lieutenant Supervisor July 2014 to February 2016 Company Name City State Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control instrumentation navigation and electrical systems on 17 F A 18C D E F and 3 EA 18G aircraft Supervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking inventory and sales of squadron store merchandise Avionics Division Supervisor Indoctrination Supervisor July 2011 to July 2014 Company Name City State Managed the administrative and production efforts of 59 avionics technicians Performing intermediate level repair of H 60 H 53 AV 8 UH 1 and AH 1 aircraft systems and components Responsible for the check in and training of all newly assigned Sailors receiving all their initial shipboard qualifications Avionics Work Center Supervisor July 2008 to July 2011 Company Name City State Responsible for the administrative and production efforts of 34 avionics technicians Performing intermediate level repair on P 3 and H 60 aircraft electrical and power generation systems and components Aviation Electrician Shift Supervisor Avionics Technician Shift Supervisor July 2001 to July 2008 Company Name City State Supervised 3 Sailors performing scheduled unscheduled maintenance and corrosion prevention and treatment on 7 SH 60F HH 60H helicopters Responsible for troubleshooting and repair of Electrical Instrument and Automatic Flight Control Systems Supervised 10 Sailors performing intermediate level component and system repair on electrical and power generation systems for P 3 and H 60 aircraft Aviation Electrician Avionics Technician July 1996 to July 2001 Company Name City State Performed scheduled unscheduled maintenance and corrosion prevention and treatment on 7 SH 60F HH 60H helicopters Performed intermediate level component and system repair on electrical and power generation systems for P 3 S 3 and H 60 aircraft Achievements Led 59 Sailors and Marines in completion of 247 work orders resulting in 92 repair rate Received highest grade of On Track on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection Trained 150 sailors in damage control procedures across nine repair lockers resulting in prompt response to 75 actual and training casualties Led 16 Sailors in the completion of 15 special inspections 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man hours and enabled a 25 percent reduction in work center backlog Developed and executed plan for successful onload and accountability of 93 items of V 22 Osprey support equipment valued at over 8M Supervised 27 sailors throughout four work centers in successful completion of 20 self audits 35 drills and 22 practical resulting in 13 of 13 programs graded as on track Applied airspeed principles divided communication shop and electrical shop into two work centers improving repair time and efficiency by 25 Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance Professional Development Provided technical expertise in testing aircraft systems troubleshooting and repairing system discrepancies to ensure minimum schedule impact Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality Handled managerial duties ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements Installed inspected tested adjusted and repaired avionics equipment such as radar communications navigation and missile control systems in assigned aircraft F A 18 P 3 E 2 SH 60 and C 2s Performed operational checks bench checks and troubleshot and isolated malfunctions in complex aircraft avionics equipment Utilized complex test equipment such as continuous wave and pulse generators time domain reflectometers multi trace oscilloscopes frequency counters multi meters and deviation meters and specialized test equipment to perform operational checks Repaired and replaced components based on test results following blueprints schematics handbooks and other technical documents Performed calibration repair and replacement of system components Maintained highest levels of workplace organization tool control FOD awareness prevention and safety at all times Maintained required certifications to perform job requirements and handled other duties as requested Education Bachelor of Science Professional Aeronautics 2007 Embry Riddle Aeronautical University

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P AVIATION SUPPLY SPECIALIST Summary Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery supervisory role Skilled in technical and teamwork Adaptable and driven with strong work ethic and ability to thrive in team based or individually motivated settings Skills Report creation Freight operations Adaptive team player Dependable and reliable Materials transport Skilled forklift operator Cargo handling Defensive driver training Report creation Storage procedures Reviewing records Personnel mentoring Reliable and trustworthy Critical thinking Data management Team management Friendly positive attitude Basic math People skills Microsoft Office Team building First Aid CPR Experience Aviation Supply Specialist City State Company Name Aug 2017 to May 2021 Tracked documented and updated the stock system with precise attention to detail and recordkeeping requirements Coordinated materials delivery to units world wide Validated and processed requisitions for new unit supplies Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses Operated forklift to elevate or place merchandise in appropriate areas Communicated effectively with members of public in often crowded and noisy environments Received orders via phone mail fax and internet daily Coordinated shipping and receiving schedules with production to assist in traffic control on docks Packed over Number pounds of Type products daily while keeping detailed records of productivity and identifying areas for improvement Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities Tracked inventory conducted cycle counts and audits and resolved issues to maintain accurate records Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment Received deliveries scanned packages and updated orders in internal database to enable efficient order processing and fulfillment Replenished inventory with focus on addressing customer needs Prep Cook City State Company Name Jan 2016 to Jun 2017 Adhered to all regulatory standards regarding safe and sanitary food prep Maintained consistent quality and high accuracy when preparing identical dishes every day Made all meals in accordance with company standards and requirements Executed proper techniques when preparing menu item ingredients Kept stations stocked and ready for use to maximize productivity Rotated stock items and ingredients to maintain efficiency and freshness Offered support to other stations during high volume shifts to maintain optimal coverage and meet customer needs Maintained clean and orderly appearance throughout kitchen and dining area Dressed seasoned and garnished appetizers and salads to prepare for food service Cooked food following specific measurements and recipes Grilled and deep fried various foods including meats potatoes and fish Verified proper food preparation by regulating temperature of ovens broilers grills and roasters Modified standard recipes to account for ingredient issues or customer requests including allergen concerns Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing Offered support to other stations in high volume shifts or as needed Organized and labeled stock of ingredients to maintain needed inventory levels Assisted with training and development of new talent Delivery Driver City State Company Name Nov 2015 to Mar 2016 Operated and maintained heavy equipment safely including forklifts stair climbers and pallet jacks Operated manual and mechanical equipment safely to minimize injury and accident risks Completed daily pre trip inspection checklist before first delivery Directed efficient product loading and checked load balance to prevent on the road incidents Answered customer questions regarding shipments Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments Handled merchandise in accordance with product handling standards Operated delivery vehicles four days per week averaging 100 plus miles on road and over 100 customers served daily Delivered rush merchandise on tight schedules to meet customer targets Inspected and maintained gas oil and water levels as well as tires lights and brakes Satisfied recordkeeping demands with accurate invoicing shipping paperwork coordination and daily logs outlining field activities Resolved customer complaints and adjusted orders Completed order forms and collected payments to keep customer accounts current Grouped and routed deliveries according to designated areas to maintain efficient delivery times Obtained signatures on all invoices and credits to stay on top of paperwork requirements Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables Education and Training Bachelor of Science Aviation Management And Operations Florida Institute Of Technology Melbourne City State Dean s List Honoree semester one 2020 3 2 GPA High School Diploma Olympia High School Jun 2017 City State Technical Degree Hotel And Resort Management Orange Technical College May 2016 City State Some College No Degree Sports And Marketing Mangement Orange Technical College City State 3 85 GPA Some College No Degree Accomplishments Consistently maintained high customer satisfaction ratings Certificate of accommodation USMC and Navy and Marine Corps Achievement Medal

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CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people in a stable environment that will lead to a lasting relationship Experience January 2014 to Current Company Name City State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines while remaining task oriented and working as a team member I currently work with the Agriculture Commercial Aircraft Commercial Airport and Airline product lines Having knowledge of multiple product lines is an asset because I am able to assist multiple underwriters and underwriter assistants throughout the company Issue new business and renewal binders endorsements and any mid term changes that may occur while maintaining monthly reports for the commercial and airline policies Assist brokers on a daily basis with a concerns or questions concerning policies certificates loss runs invoices and endorsements for Agriculture Commercial and Airline products Familiar intranet and internet based systems that incorporate a paperless process I have received numerous awards for going above and beyond for my manager and multiple underwriters Customer Service Representative February 2013 to January 2014 Company Name City State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers while also working as a part of a team and providing the best customer service Having knowledge of aviation is useful in assessing aviation risk which includes aircraft specifications reviewing pilot experience and etc to produce computer generated quotes and binders Issue endorsements binders and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting underwriting renewals policy terms and conditions non ownership program and providing training to brokers regarding an external quote system Familiar with intranet and internet based systems that incorporate a paperless process Research and corrected any premium discrepancies by offsetting balances in the accounting system Device Support Center Manager January 2008 to Current Company Name City State Flextronics has provided me with the managerial skills needed to supervise communicate and manage the overall performance of staff in the store Analyze the daily reports of data received giving recommendations and developing strategy plans on how to improve quality and quantity for the company Taking inventory of all supplies mobile devices and accessories in the store and documenting daily transactions Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer s problems be resolved as soon as possible My experiences have given me the ability and the expertise to train other employees while staying abreast on AT T mobile devices and the latest technology At Flextronics we have mandatory quotas that must be met monthly to achieve or support center goals visions and objectives I have the aptitude to achieve goals independently or in a group setting while being able to motivate myself and others I am excellent at multi tasking and maintaining flexibility My daily duties consist of assisting customers in person and on the phone My verbal communication skills allow me to effectively communicate Flextronics position while listening and asking questions to meet the customer s needs I am empathy when listening to others while educating customers about their devices and resolving issues My written communication skills are another essential part of my daily duties at Flextronics For every customer that comes to the store their account must be annotated The annotations must include the customer s name issue troubleshooting steps that were performed results of those steps and the resolution of the issue My organizational skills are invaluable within the device support center Due to there being an abundance of customers and their wireless devices It is imperative to be organized especially dealing with customers proprietary information These skills help me to be more efficient in supervising and managing other employees while remaining attentive to the customer I have been awarded employee of the month for five months Along with numerous emails and phone calls with positive feedback from customers I was also sent to Shreveport LA because of my expertise to assist employees and customers Education Baccalaureate of Science Business Administration Marketing 2008 Business Administration Marketing University of Louisiana at Lafayette Skills accounting accounting system customer service inventory listening managerial managing multi tasking organizational skills policies proposals quality Research strategy supervising phone troubleshooting underwriter underwriting verbal communication skills written communication skills

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MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self motivated with a strong background in the energy sector leading managed pressure drilling operations Resourceful and adaptable due to the ever changing nature of the military and the oil and gas industry Desire to expand upon multi skilled background through new challenges and opportunities Core Qualifications Results oriented Excels in equipment troubleshooting and situational problem solving Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy Experience Company Name City State Managed Pressure Drilling Field Supervisor 07 2014 to Current Supervise the design implementation and execution of Managed Pressure Drilling projects for offshore drilling operations Lead teams of 3 5 personnel in the integration and operation of pressure control systems and equipment tailored to the client s needs Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise Adapted to many roles due to the recent down turn in the energy sector including project management engineering assistance logistics coordination and technical consulting Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities Managing client relationship and supporting marking and sales functions within the Organization Identifying and Managing Continuous Improvement Opportunities within the operation Assist Sales and Marketing Functions in Identifying Opportunities to Expand Market share MPD Control Systems Technician 06 2012 to 06 2014 Technical knowledge of pressure control systems to include Programmable Logic Controllers Human Interface Machines Hydraulic Power Units Pressure Control Chokes Electrical Installations Flow Meters Computer Networking and Communications Integration of hydraulic modeling well data and design to control systems Operation of various Rotating Control Devices HOLD 1500 HOLD 2500 RCD 5K Big Bore ATR RCD 5K Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un drillable wells to completion Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process Company Name City State Electrical Branch Supervisor Plane Captain Aviation Electrician 07 2008 to 07 2011 Carrier Airborne Early Warning Squadron 115 Supervised the Electrical Division in the repair and maintenance of aircraft electrical systems over 6 cruises while deployed to the Western Pacific Ocean on board USS George Washington Accountable for 7 sailors and 5 E 2C Hawkeye aircraft Aircraft systems included Flight controls engine electrical installations flight instrumentation navigation equipment cooling systems power generation and supply Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist 2010 Junior Sailor of the Year Company Name City State Line Division Supervisor Plane Captain Aviation Electrician 08 2005 to 07 2008 Carrier Airborne Early Warning Squadron 120 Supervised crew of 15 in the daily inspection and servicing of twelve E2 C HawkEye and four C 2A Greyhound aircraft during 14 detachments Completed training prerequisites 4 months ahead of schedule resulting in promotion to night supervisor Reduced fleet downtime by 30 by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes Education Bachelor of Arts Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School City State USA IADC WellSHARP Supervisor Level Drilling Operations Surface Subsea 2016 MSTC City State USA HUET BOSIET Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training City State USA MPD DPM Training 2012 2013 Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD Multiphase MPD Operations Pressure Mud Cap Drilling Advanced Auto choke Pressure Control 101 Control Systems Tech Basic Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training 2005 2006 MPD Projects Clients Shell Mars Olympus Perdido ConocoPhillips Alaska Walter Oil Gas EnVen Energy Ventures Castex Energy W T Offshore Chevron Genesis Lineham Creek Encana Corporation

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AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert Employee Advocate Leading with consistent work ethic attitude and professionalism HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion Articulate and dynamic leader demonstrating professionalism while handling various organizational functions EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting Organized and detail oriented exemplifying professionalism with an astute ability to manage multiple projects and tasks under high pressured circumstances Administrative leader utilizing innovative management and leadership strategies to facilitate team development and project execution Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds while promoting team values Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training and development Quickbooks Maintains confidentiality HR policies and procedures expertise Exceptional communicator Accomplishments Audited an HRIS database and received special recognition with a Thank You Award Leadership Served as key contributing member to Leadership team Maintained 100 accountability of a large section of equipment worth over 50 000 000 during multiple overseas deployments Documentation Wrote and edited documents to keep staff informed on policies and procedures Process Improvement Created new departmental procedures manual Assessed organizational training needs Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Experience Aviation Electronics Technician January 2003 to November 2014 Company Name City State Winner of numerous awards for training and supervising military personnel in the completion of 2 000 maintenance exercises as well as receiving inspector qualifications for primary and cross trained rate of aviation electrician s mate Awarded for implementing innovative electronic travel claims processing system and coordinating the phase out of an out of date legacy system saving the US government 500K Successfully captured accounting errors placed on orders preventing a substantial financial loss of 150K Maintained position of Equal Opportunity Manager EOM for 4 years conducting organizational climate surveys to assess trends and problematic areas developing affirmative action to address immediate concerns Also responsible for EO policies and issues EEO coordination Conflict Management Inspections Investigations and Reports Tasked as Department Training Specialist ensuring on time delivery of stringent training programs Relevant Skills and Areas of Expertise Employee Scheduling Staff Training and Development Budget Development Compliance Interpersonal Relation Effective Communications Strategic Analysis Expense Reporting Troubleshooting Techniques Critical Thinking AP AR Work Flow Planning Cash Flow Analysis Revenue Generation Cost Control Business Strategies Transitional Core Competencies Execute management skills facilitating operations and business development while managing client relations Provide organizational direction with exceptional ability to gain and maintain trust building cohesive relations across multiple organizational platforms Commendable interpersonal organizational multitasking and management proficiencies Collaborate effectively with support staff to provide effective leadership delegating important tasks and assignments while providing timely follow up to ensure task completion Develop departmental budgets and pricing strategies providing financial management document control communications and revenue projections Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions Ensure effective execution of administrative HR accounting and financial aspects of related operations while meticulously analyzing and presenting pertinent information to senior staff personnel and other relevant parties Manage comprehensive complex human resources management procedures such as personnel administration and or staff development classification selection and recruitment compensation training and employee benefit programs Received Navy Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1 500 Navy Reserve order submissions 2 300 Defense Travel authorization and voucher audits and creating a database for mobilization tracking Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning scheduling and ordering of parts and supplies Maintained corporate portal and external webpage ensuring accurate relevant data for staff and clients Command Drug and Alcohol Program Advisor facilitated Alcohol Awareness training managed Alcohol Abuse Program and administered aftercare program for dependent sailors Identified collected and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily monthly quarterly and ad hoc reports Using critical thinking skills provided Operations Management of avionics shop of 35 personnel Performed periodic expense budget review and analysis Coordinated inter departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100 accuracy Unit Manager for database of secure profiles for service members deploying to critical areas Evaluate information to determine compliance with standards using relevant information and individual judgment to determine whether events or processes comply with rules and regulations Maintain knowledge of the practical applications of engineering science and technology including application of principles techniques procedures and equipment to the design and production of equipment Collaborate effectively with senior management engineers technicians and various personnel Collections Manager December 2000 to January 2003 Company Name City State Oversaw management of collections providing leadership training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections Established personal financial plans by effectively interviewing clients to determine income status present expenses financial objectives and risk tolerance Developed implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures Created a positive cash flow by successfully negotiating settlements for delinquent accounts Performed initial interviews of applicants screened applications for Human Resources Education Masters of Business Administration MBA Business Administration Management 1 2014 SAINT LEO UNIVERSITY City State Bachelor of Arts BA Accounting 2011 Saint Leo University City State United States Accounting Select One City State Meals on Wheels Co Founder of Boys to Men Mentoring Program Skills Business Management human resources management Operations Management Strategic Analysis Additional Information Security Secret Clearance Winner of numerous awards for training and supervising military personnel during completion of 2 000 military maintenance exercises

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AVIATION MAINTAINER Professional Summary 6 years experience as a Fast Food Cook Assistant Manager 2 years experience as a Customer Service Representative in a Call Center 1 year and 3 months experience as a Security Guard Multi tasking Manager well known for creating positive environments where employees can thrive and succeed Detailed and well aware of direct competitors and their strategies Pursuing a new management role where hard work and dedication will be highly valued Results oriented Store Manager focused on increasing profits reducing costs inventory management and transforming customer service standards Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative Skills Typing Speed 50 Words per Minute QuickBooks Apple or Macintosh Computers MS Outlook Photoshop MS PowerPoint MS Excel MS Word Fork lift operation cherry picker and Stand up forklift Team leadership Team liaison Conflict resolution Data management Process implementation Self motivated Risk management processes and analysis Staff development Timeline management Customer relations Deadline oriented Staff training development Efficient multi tasker Customer service oriented Goal attainment Relationship building Coaching and mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer City State August 2017 April 2018 BCT certified trained as a leader and a specialist in the field of aviation maintaining leadings squads or groups of 10 20 time management accountability of records and protection Reduced overhead by taking on more responsibility with creative and administrative projects Monitored and screened visitors to verify accessibility to inter office personnel Answered and managed incoming and outgoing calls while recording accurate messages Company Name Warehouse Selector City State April 2016 August 2017 Forklift stand up and cherry picker operator Analyzed departmental documents for appropriate distribution and filing Achieved revenue or departmental objective by actions taken Picked up incoming stock and delivered materials to designated locations Picked products for specific routes according to pick sheets Estimated weights heights and centers of balance to make precise placements Divided cargo received by account Number and intended location Maintained accurate stock records and schedules Company Name Security Guard City State August 2015 April 2016 Foot patrol Grounds access guard Control and protect personnel flow on grounds of residents and report hourly activity patrol every hour on the hour or 15 to 30 minute increments Responded to calls in both routine and emergency situations Collected and organized all surveillance data and information to protect client possessions and workspaces Detected and apprehended any unauthorized personnel Directed guests around the building and answered questions regarding accessibility Monitored building access and identified all officials and employees before authorizing their entrance Prevented crimes by immediately reporting all unusual unauthorized and illegal activity on the premises Delivered accurate verbal and written reports to company personnel Noted and followed up on any unusual behavior Company Name Door attendant City State February 2015 August 2015 Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles Shared best practices for sales and customer service with other team members to help improve the store s efficiency Asked open ended questions to assess customer needs Answered product questions with up to date knowledge of sales and store promotions Built long term customer relationships and advised customers on purchases and promotions Welcomed customers into the store and helped them locate items Determined customer needs by asking relevant questions and listening actively to the responses Recommended alternative items if product was out of stock Greeted customers in a timely fashion while quickly determining their needs Cleaned and organized the store including the checkout desk and displays Company Name Security Guard City State March 2014 February 2015 Corporate access control guard Control all access with in the area required Utilize all software for security via GE Security systems camera system Otis elevator monitoring and control system Report daily logs and Incident Reports Patrol three times on every shift and check for all issues that may occur Responded quickly and effectively to all security violations and duress alarms Investigated all security and safety violations Responded to calls in both routine and emergency situations Enforced General Services Administration GSA policies by anticipating potential security breaches Maintained accurate and detailed logs of all events that occurred during each shift Unlocked rooms and suites for authorized contractors Monitored building access and identified all officials and employees before authorizing their entrance Prevented crimes by immediately reporting all unusual unauthorized and illegal activity on the premises Company Name Customer Service Representative City State April 2011 March 2013 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints Took inbound calls for Comcast Updated customers information in the database Helped drive sales goals and achieve monthly quotas Created and maintained an organized database to develop promotional sales Directed calls to appropriate individuals and departments Politely assisted customers in person and via telephone Recommended selected and helped locate and obtain out of stock product based on customer requests Provided an elevated customer experience to generate a loyal clientèle Asked open ended questions to assess customer needs Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot Learned referenced and applied product knowledge information Developed reputation as an efficient service provider with high levels of accuracy Recommended alternative items if product was out of stock Served as the main liaison between customers management and sales team Built long term customer relationships and advised customers on purchases and promotions Company Name Computer Technician City State January 2010 June 2010 Built and repaired computers consisting of internal and external repairs Repaired printers if needed Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable Provided documentation on start up shut down and first level troubleshooting of processes to help desk staff Implemented company policies technical procedures and standards for preserving the integrity and security of data reports and access Collaborated with clients from concept through final delivery of product or service Designed Sharepoint masterpage and page layouts serving as company s main Sharepoint support for all technical complications Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects Monitored network performance and provided network performance statistical reports for both real time and historical measurements Company Name Shift Manager City State May 2004 June 2009 Managed the shift of ten to twenty five staff Opened and closed the restaurant Cooked served customers cleaned the restaurant and stocked needed supplies Completed schedules and reviewed the staff Adhered to company standards and compliance requirements for operations and cleanliness of all areas Managed schedules accepted time off requests and found coverage when shifts were short Tracked receipts employee hours and inventory movements Trained and mentored new employees to maximize team performance Kept employees operating productively and working on task to meet business and customer needs Completed all point of sale opening and closing procedures including counting the contents of the cash register Described product to customers and accurately explained details and care of merchandise Shared best practices for sales and customer service with other team members to help improve the store s efficiency Assisted customers with food selection inquiries and order customization requests Resolved all customer complaints in a professional manner while prioritizing customer satisfaction Recommended selected and helped locate and obtain out of stock product based on customer requests Supervised and directed all merchandise and shipment processing Actively pursued personal learning and development opportunities Alerted customers to upcoming sales events and promotions Conducted weekly walk throughs with the manager to discuss interior visual displays including store window presentation Built long term customer relationships and advised customers on purchases and promotions Processed cash and credit payments rapidly and accurately Participated in physical inventory counts every Opening and Closing of the store Personal Information Driver s License Class C Standard Driver s License Education High School Diploma West Orange Stark City State 2007 GED West Orange Stark High School City State 2007 Skills Photoshop Apple cherry picker hardware database forklift Fork lift Macintosh Computers access MS Excel MS Outlook MS PowerPoint MS Word personnel camera printers QuickBooks repairs time management Typing Speed Additional Information Driver s License Class C Standard Driver s License

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AVIATION TECHNICIAN Summary I have grown up with a maintenance background having always worked on my own vehicles and equipment I started my professional career in automotive as a lube technician I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses I started working for SkyWest Airlines and was trained on maintaining commuter aircraft At this time I completed an Associates of applied science in aviation technology I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities Highlights Dedicated worker Driven individual Works well in group situations Willing and able to lead or train others Thorough troubleshooting Problem solving Knowledge of aircraft systems is in high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3 89 Received 2nd place in skills USA state competition for Aviation Experience Aviation Technician 10 2007 to Current Company Name City State Perform aircraft maintenance preventative maintenance repairs and alterations Research schedule inspections and parts on BK117 C2 Bell 206 Bell 407 Bell 430 and Pilatus PC 12 Base mechanic and single mechanic on BK117 C2 at the main receiving facility Aviation Technician 08 2006 to 01 2007 Company Name City State Performed aircraft maintenance aircraft alterations and aircraft repairs Gained training on all systems for Embraer Brasilia Bombardier CRJ 200 series CRJ 700 series and CRJ 900 series aircraft Worked in maintenance teams Performed line maintenance at the gate Automotive Technician 09 2004 to 01 2006 Company Name City State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars Auto computer reprogramming and computer scanning Automotive Technician 06 2003 to 01 2004 Company Name City State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars Education Select One Turbomeca Arriel 1 Line 1 and 2 maintenance course 2013 Turbomeca training center City State USA Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center Model EC145 BK117 C2 Airframe Field Maintenance 2012 American Eurocopter training center City State USA Completed Model EC145 BK117 C2 Airframe Field Maintenance Course conducted by American Eurocopter training center Select One Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City State USA Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy Select One Rolls Royce model 250 series IV FADEC training 2010 Rolls Royce City State USA Completed Rolls Royce model 250 series IV FADEC training provided by Rolls Royce Regional Manager Greg Houston Select One Human factors in maintenance 2010 Grey Owl aviation consultants City State USA Completed Human factors in maintenance phase 1 conducted by Grey Owl Select One Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City State USA Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy Select One Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City State USA Completed Level 1 Dye Penetrate Inspection Completed advanced systems training on all models of aircraft Associate of Science Aviation Technology 2007 Salt Lake Community College City State USA Completed aviation maintenance training and received Airframe and Powerplant licenses Competed in skills USA finished 2nd in state for Aviation Automotive training 2003 Barber Brothers Mitsubishi City State USA GPA Graduated with honors Competed in Automotive competitions Awards received Graduated from high school with honors Received presidents list four times at Salt Lake Community College Received 2nd place in skills USA state competition for aviation GPA 3 89 Mitsubishi MUT II scan tool training MUT III scan tool training Mitsubishi New Model training Mitsubishi MEDIC scan tool Training High School Diploma General studies 2003 Woods Cross High School City State USA Graduated with honors Competed in Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer and IT systems repair capable Automotive diagnosis and repair

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PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated and enthusiastic leader able to motivate employees to perform at their best in providing excellent service and developing ongoing profitable client relationships Creative resourceful and flexible able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability to Work Under Pressure Creativity Ability to work on a team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within the last 5 years Diverse skill set in managing employees and customers throughout many areas of the aviation business Proven ability to manage most complex concourses throughout the Atlanta airport Established a trustworthy relationship among the clients on multiple concourses Experience 12 2013 to Current Passenger Service Concourse Manager Company Name City State Maintain the appearance of equipment utilized throughout the day Managing daily operation while driving safety policies Directly responsible for overseeing 8 to 24 zone leaders Communicated trained and pushed operational changes as directed Maintained healthy working environment while working in busy atmosphere Maintained and provided daily schedule to dispatchers and senior leaders Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly in a timely manner Provide daily huddle and direction to staff in preparation for daily operation Coach and counsel employees Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes when necessary Provide leadership to employees daily Provide hands on team work Focus drive on dress code policy and employee professionalism Communicate daily with Client management and key positioned employees involved in the daily operation Drive customer satisfaction results 09 2012 to 11 2013 Cabin Service Manager Company Name City State Managed 10 to 14 team of 3 man employees Managed up to 35 team leaders directly Responsible for building 7 day schedule for employees Responsible for coaching counseling and documenting employees Managed an entire concourse from the ramp Communicated and managed dispatcher Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation Responsible for managing processes regarding CBP Responsible for controlling operation failures Pushed safety policies regularly 09 2010 to 09 2013 Cabin Service Supervisor Company Name City State Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft 04 2007 to 03 2009 Cabin Service Supervisor Company Name City State Maintain the appearance of equipment utilized in operations Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft Education and Training 2003 High School Diploma Academics College Park High City State USA Academics Technical Skills 9 months 2014 experience in CBP seal process Admin office work Compiling information for applications Typing and submitting applications to CBP Managing approved and rejected applicants Handled weekly meeting with CBP provided updated based of meeting to management Maintained Red Black seal count and list Provided weekly seal list to HR and management Directing employees when coming in office for assistance Professionally handling calls directing callers Assisting senior managers with office needs such as copying computer input uniform issuing and sorting

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AVIATION MECHANIC Skills Licensed FAA rated Airframe and Powerplant A P Technician Yellow Belt Lean 6 Sigma Certified Five years of experience in key aircraft systems and quality assurance processes Trusted highly reliable aviation professional responsible for maintaining state of the art aircraft Performs scheduled and unscheduled maintenance trouble shooting major and minor repairs post flight inspections and record keeping Management of large maintenance crews Navigation of FAA regulated publications Troubleshooting Proficiency with mechanical and pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable of applicable local codes Accomplishments N Assistant Phase Coordinator 2015 2016 Troubleshooting malfunctions Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains inspects and repairs aircraft structures and hydraulic systems and components 4859 3 logged maintenance hours 1890 1 logged supervising hours Collaborating with supervisors or higher level technician on complex aircraft relevant tasks Extensive troubleshooting cleaning disassembly and reassembly replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe Powerplant Mechanic Lean 6 Sigma Yellow Belt Experience Company Name City State Aviation Mechanic 06 2011 to Current Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections routine servicing Performing troubleshooting functions on electrical hydraulic engine and airframe systems and components as required to support the aircraft s maintenance needs Performing heavy maintenance including the annual inspection engine changes gearbox changes prop changes as required to support the aircraft s maintenance needs Troubleshooting inoperative or malfunctioning aircraft systems Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations Replacing time or service limited parts and or aircraft appliances as needed or on a scheduled basis Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine airframe and associated appliance malfunctions Attending recurrent aircraft technical training to maintain professional currency Education and Training High School Diploma 2011 Hagerty High School City State USA H 1 Powertrain 2011 Center Naval Aviation Technical Training City State USA Graduated top in class Honor Graduate A P License 2016 Bakers School of Aeronautics City State USA

Generate a Resume for a Aviation Job

AVIATION ELECTRONICS TECHNICIAN Summary Seeking a challenging position where my existing skills and experience contribute to your company while expanding my technical abilities Highlights Proficient with maintenance tracking software Prezi and Microsoft Office Programs such as Word Excel PowerPoint Outlook Adobe Access Auto CAD Commercial Multi Engine and Single Engine Pilot Airline Dispatcher Certified FAA Class 1 Medical MATLAB labVIEW Experience 01 2013 to 01 2015 Company Name Used the instructional design process to plan and develop online courses in partnership with faculty SMEs then building courses using a standardized template in the Blackboard LMS environment Utilized a variety of technology tools including Canvas Blackboard Respondus StudyMate TurnItIn SnagIt Camtasia HTML and others to create instructional media Facilitated in the transfer and development of online courses from Blackboard LMS to Canvas LMS Collaborated with remote faculty to prepare high quality interactive online courses for academic and non credit delivery Conducted quality assurance reviews of courses and other instructional materials Edited and organized electronic information to create high quality course content that is suited to the adult online learner Worked with Blackboard System Administrators to troubleshoot issues with online courses in the LMS system prepare for system upgrades by testing the LMS on staging servers 01 2008 to Current Aviation Electronics Technician Company Name Troubleshoot radar systems communication systems navigation equipment radar altimeter warning systems instrument landing system equipment electronic support measure systems electro optical sensors IR turret search radar and synthetic aperture radar Test electronic circuits using commercial and industry standard equipment such as oscilloscopes digital multi meters logic analyzers DAC converters spectrum analyzers and signal generators and time delay reflectometers to isolate faults and defects Work side by side with Quality assurance as a collateral duty inspector responsible for writing quality deficiency reports technical discrepancies and engineering investigations Maintain and repair in flight navigation and detection systems on aircrafts radar systems radar and tactical displays IFF SIF equipment radar altimeters Doppler navigation equipment radio navigation systems analog computing devices electronic countermeasures equipment laser and fiber optic infrared devices digital recorder systems and aircraft digital systems use basic RF electronic test equipment and specialized system test equipment Completed maintenance action forms keep an inventory of parts and supplies maintain a technical library and perform avionics corrosion control Troubleshoot and repair antisubmarine warfare sensors electronic warfare data link fire control and tactical displays with associated equipment UHF and VHF receivers and transmitters made repairs on antennas repair and install electrical connectors inspect and install pressurized equipment waveguide components avionics gaskets and seals calibrate test equipment interpret computer languages and computer equipment 01 2003 to 01 2007 Aviation Electronics Technician Company Name Worked in the Navy s largest intermediate maintenance department providing component level repair exceeding 260 000 components annually and valued at 557 million Incorporated and ensured strict attention to detail in repairing electrical aircraft systems using commercial and industry standard equipment such as oscilloscopes digital multi meters logic analyzers DAC converters spectrum analyzers and signal generators all while contributing to 55 percent reduction in backlog Analyzed and resolved intricate automated test equipment problems and debugged complex computer generated data all while supporting 19 F A 18 squadrons and 11 aircraft carriers Assembled checked handled inspected maintained operated reprogrammed repaired and processed over 2 900 maintenance actions annually on classified F A 18 specialized repair assemblies all while maintaining a 95 ready for issue rate Utilized technical manuals wiring schematics block diagrams electrical schematics and drawings to rapidly isolate malfunctions in system wiring sub assemblies and other components Education May 2016 Bachelors of Science Aeronautical Science Applied Meteorology Embry Riddle Aeronautical University City State GPA GPA 3 23 4 0 Aeronautical Science Applied Meteorology GPA 3 23 4 0 May 2008 Associate of Science Electronic Engineering Technology Tidewater Community College City State GPA GPA 3 85 4 0 Summa Cum Laude Electronic Engineering Technology GPA 3 85 4 0 Summa Cum Laude Languages Bilingual fluent in Spanish and English Skills academic Adobe Articulate attention to detail Auto CAD basic calibration Canvas content credit delivery electrical schematics English forms HTML inspect inspector instructional design inventory labVIEW laser logic materials MATLAB Access Excel Microsoft Office Programs Outlook PowerPoint Word radar multi meters Navy communicator navigation organizational oscilloscopes problem solver quality quality assurance radio recording repairs repairing schematics servers signal generators fluent in Spanish technical manuals test equipment Troubleshoot troubleshooting UHF upgrades VHF wiring Additional Information Active DOD secret clearance

Generate a Resume for a Aviation Job

AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management Team oriented Electrical Engineer with over four years experience designing developing and testing electronic products Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology Proven ability to manage multiple projects and meet critical deadlines Dedicated job title with excellent technical analytical and communication skills demonstrated by number years of experience Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi conductor machine design Structural red line revisions Electrical drafting Accomplishments Testing Evaluation and Analysis Tested equipment to ensure compliance Analyzed data and provided recommendations which resulted in adoption of new cost saving equipment Research and Development Managed voice communications R D department resulting in three new products on the market and a generation of an excess of 2M in revenues Innovative Design Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry speeding up product sorting process by 100 Drafting Prepared sheet metal fabrication drawings modifications and commercial specification drawings in compliance with company s drafting standards Organizational Design Prepared plans and layouts for equipment or system arrangements and space allocation Project Coordination Provided drafting and project set up support to the communications staff creating initial to final drawings for two light rail engineering projects Professional Experience Company Name City Aviation Engineer 01 2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility Focused on the following APU units GTCP85 180 L C GTC85 56 70A 71 72 and T 62T 40 1 mainly used on C 130 Hercules and helicopters Involved in repair scheme design test cell operational performance drawings manual interpretation tooling equipment improvement and troubleshooting of engine problems both in house and in the field Worked on instruction writing reports as well as building document revisions For example quality deficiency reports purchase orders quality reports repair orders engineering reports capital expenditures manual revisions and more Developed and optimized tooling manufacturing and ground support equipment reviews for open issues or improvements Worked on PT6A T56 and 501 engines mainly in accessory testing and test cell operations Designed tooling equipment electrical circuitry and hydraulic systems using CATIA V5 Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts pressure gauges and level sensors Provided technical support to the Accessory shop department Engineering department Machine Shop Test cell Management and the Operation s department Performed receiving and detailed inspection of incoming parts accessories and engines to the overhaul facility Contact John McIntosh Vice president of engineering mobile 1 7526269604 Company Name City Intern 01 2013 Provided technical support in part design using CATIA computer aided three dimensional interactive applications for aircraft implementation Participated in the improvements of engineering software and designed several components for fuel controls starters coordinators and fuel nozzles for different turboprop engines Developed linearization software to help the pre test process of 501 coordinators Contact Leonardo Marcano mobile 1 7862569004 Company Name City Aerospace Engineer 01 2014 to 01 2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades Throughout this process computational fluid dynamic software STARCCM and CAD were highly implemented to simulate different geometries inside a wind tunnel Pressures temperatures velocities among other important physical quantities were analyzed in 40 different geometries This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency It is not a secret in today s industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement which allow them to cool down the system without harming the performance of the engine Also it allows the engine to achieve higher efficiency levels Upon this experiment a research paper was written and patented Education and Training Bachelors of Science Aerospace Engineering 2015 EMBRY RIDDLE AERONAUTICAL UNIVERSITY City USA Aerospace Engineering Applied Mathematics 2014 EMBRY RIDDLE AERONAUTICAL UNIVERSITY City USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA City Venezuela Languages English fluent Spanish native French Beginner Interests US History Latin American History Universal History Baseball Soccer Basketball Table Tennis Tennis Travel Politics Knowledge Transfer Speech Economy Additional Information Interests US History Latin American History Universal History Baseball Soccer Basketball Table Tennis Tennis Travel Politics Knowledge Transfer Speech Economy Skills C CAD capital expenditures CATIA CRM data acquisition English experiment French inspection instruction interpretation Maple MATLAB Nastran novel optimization quality receiving research scheme Spanish technical support troubleshooting written

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AVIATION EXECUTIVE OFFICER Summary Seasoned leader who possesses effective decision making analytical organizational communication and problem solving skills A strong background in cross functional team leadership with extensive experience leading and coaching a very diverse group of employees Skilled in operations and project management with a strong sense of accountability and initiative Comfortable managing complex operations autonomously while maintaining a strategic focus aligned with the organizations vision and centered on its values Experience consulting with business units and customers gleaning lessons learned to implement process improvement throughout the enterprise Committed to the highest level of ethical professional and personal excellence Highlights Strategic planning Global and strategic sourcing Negotiations expert Team building Cost reduction and containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training and development Hiring and retention Accomplishments Human Resources Reduced employee turnover by 10 Experience AVIATION EXECUTIVE OFFICER April 2015 to Current Company Name City State Second in command over a 42 personnel United States Army Air Ambulance Detachment assuming responsibilities of detachment commanding officer in supervisor s absence Managed 60mil of organizational property 5mil budget Defense Travel System Government Travel Charge Card Government Purchase Card and 4 Department of Army Civilian employees Maintained 24 hour 365 day operational readiness and medical evacuation support to the 327 000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH 72A Lakota helicopters to 4 x UH 60A Blackhawks within a short four month time period Accurately projected and allocated a 5mil budget with over 150 TDY travels 100 training exercises and 1 020 flight hours through analytical spreadsheets and quarterly audits Mentored and facilitated career development for 4 Department of Army Civilians while under my supervision each of their sections received an average 15 higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98 rating for the detachment Facilitated medical training support for more than 2 000 Soldier s Airmen Marines and ROTC Cadets in buddy aid tactical combat casualty care and aeromedical evacuation procedures in order to prepare their units for future combat operations Aviation Platoon Leader July 2012 to May 2015 Company Name City State Led trained and mentored 18 Soldiers on the safe operation of all aviation ground support equipment aviation operation s computers and deployment of medical evacuation assets served as first line supervisor for moral domestic and financial issues ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army s ambassadors to its surrounding communities responsible for the maintenance and accountability of 8 x LUH 72A Lakota and 4 x UH 60A Blackhawk helicopters and associated equipment valued at 50mil Orchestrated the YTC Commander s Cup Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building solidifying the civilian military partnership within the community and raised 3 500 towards the detachment Family Readiness Group activities Managed the employment of the unit s flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1 344 flight hours Planned Advanced Emergency Medical Training A EMT for the detachment s 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets provide world class patient care and expedient transport to over 500 000 Soldiers Marines and civilian personnel on YTC annually Pilot of the medical evacuation crew that received the Army Aviation Association of America s 2015 Sea Land Rescue of the Year Award AVIATION PLATOON LEADER Fort Hood TX AND OPERATION ENDURING FREEDOM AFGHANISTAN Aviation Platoon Leader July 2010 to July 2012 Company Name City State Led trained and mentored 24 Soldiers developed specific combat readiness based training for deployment in support of Operation Enduring Freedom served as first line supervisor for moral domestic and financial issues ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army s ambassadors to its surrounding communities responsible for the maintenance and accountability of 3 x UH 60A Blackhawk helicopters and associated equipment valued at 19mil Planned the detailed logistics coordination between two facilities over 1 750 miles apart for the transfer of 6 x UH 60A Blackhawks and associated equipment valued at 37mil Prepared Task Force for combat operations by running a battalion small arms qualification range qualifying over 1 000 Soldiers on their assigned weapons Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force s combat operations in RC North Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator ensured airfield security by emplacing 5 miles of perimeter walls supervised office housing and support facilities construction and completed runway construction two months ahead of schedule and 1mil under budget AVIATION MAINTENANCE PLATOON LEADER Fort Hood TX AND OPERATION IRAQI FREEDOM IRAQ Aviatiaon Unit Maintenance Platoon Leader June 2009 to July 2010 Company Name City State Led trained and mentored 57 Soldiers of a multi functional Aviation Unit Maintenance Company AVUM on the safe operation of all aviation ground support equipment and aviation specific tools developed specific combat readiness based training for deployment in support of Operation Iraqi Freedom served as first line supervisor for moral domestic and financial issues responsible for the maintenance and support of 10 x UH 60L 14 x CH 47F and 12 x UH 60A helicopters Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections PMI for 11 x UH 60A L Blackhawks and 11 x CH 47F Chinooks while operating in austere deployment conditions completing these PMI s four days ahead of Department of Army Standards Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2 000 hours a month with no serious incidents Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C 5 airplanes as they arrive in theatre to complete installation of combat equipment modifications and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations Education Criminal Justice 2007 Jacksonville State University State Honors in Major and Minor Distinguished Military Graduate award MBA Management 2017 University of Alabama City State Enrolled Military Science 2013 Aviation Captains Career Course City State Six month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge skills and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity exercise critical and creative thinking in dynamic and rapidly evolving operational environments and be capable of making sound decisions considering strategic operational and tactical consequences Skills UH 60A Ambulance Army budget creative thinking financial functional Government inspection leadership leadership development logistics maintenance schedule office weapons organizational patient care personnel relationship building sound spreadsheets strategic supervisor supervision theatre vision

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ASSISTANT TO CFO Professional Summary Dedicated and focused Office Administrator who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals Seeking a role of increased responsibility and authority Core Qualifications Computer proficiency Service minded Motivational leadership style Inventory control Professional demeanor Self directed Time management ability Ability to prioritize Customer service System improvements Strong initiative Resourcefulness Forward thinking mindset Experience Assistant to CFO 04 2008 to Current Company Name City State Managed operations in accordance with budget requirements Maintained compliance with company and legal requirements Oversaw operations for Charter and Dispatch Department Managed office inventory and placed new supply orders Updated employee paperwork and records Scheduled appointments and maintained master calendar Oversaw training and daily performance of three staff Wrote professional business correspondence Generated financial reports for management review Liaised directly with customers to meet needs and maintain satisfaction Provided support for COO and sales team in managing operation work flow Improved communication efficiency as primary liaison between departments clients and vendors Planned travel arrangements for executives and staff Organized files developed spreadsheets faxed reports and scanneddocuments Properly routed agreements contracts and invoices through the signature process Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists Performed additional duties and special projects as assigned by the Chief Pilot Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement Ensured compliance with all Federal State Local and foreign regulations Announced flight status updates Successfully completed NATA Compliance TSA 12 5 program to further develop professional skills Ensured that team member responsibilities were defined and understood Monitored ongoing expenses relative to budget projections Cultivated strong working relations with other industry executives Verified that information in the computer system was up to date and accurate Compiled statistical information for special reports Created monthly reports for records closed terminated records and completed chart audits Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers Updated departmental standard operating procedures and database to accurately reflect the current practices Identified and resolved system and account issues Developed and created a more effective filing system to accelerate paperwork processing Collaborated with other administrative team members human resources and the finance department on special projects and events Created and maintained computer and paper based filing and organization systems for records reports and documents Charter Sales Rep and Flight Dispatcher 05 2006 to 02 2008 Company Name City State Fielded an average of 50 customer service calls per day Confirmed that appropriate changes were made to resolve customers problems Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Updated database with customer and sales information Evaluated competitors and performed market research Verified that information in the computer system was up to date and accurate Updated departmental standard operating procedures and database to accurately reflect the current practices Maintained detailed administrative and procedural processes to improve accuracy and efficiency Planned travel arrangements for staff Charter Sales and Flight Dispatcher 03 2000 to 03 2005 Company Name City State Maintained detailed administrative and procedural processes to improve accuracy and efficiency Coordinated meetings with other department managers and served as main liaison between sales and flight staff Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution Managed incoming and outgoing calls Successfully established effective systems for record retention by creating database for daily correspondence tracking Improved communication efficiency as primary liaison between departments clients and vendors Directly supported Vice President in managing operation work flow Handled and processed confidential client information Coordinated with airport vendors regarding fueling and catering logistics Monitored flight schedule daily for 6 aircraft Monitored and updated flight schedules for pilots daily Accounts Receivable Accounts Payable Education High School Diploma General 1995 Lake Weir High School City State USA Skills Account Management Calendaring Client Relations Computer Proficiency Coordination Creative Problem Solving Critical Thinking Customer Needs Assessment Customer Service Data Collection Data Entry Documentation Email Executive Management Support Filing Grammar Internet Research Letters and Memos Microsoft Excel Microsoft Office Suite Microsoft Outlook Microsoft PowerPoint Microsoft Word Multi Task Management Organizational Skills Prioritization Proofreading Reading Comprehension Report Transcription Research Scheduling Spreadsheets Telephone Skills Time Management Travel Arrangements Travel Booking Travel Planning Vendor Management

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AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air cargo services Hardworking and willing to work a flexible schedule including weekends and holidays Highlights Safety oriented Team player Skilled multi tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers Experience 08 2014 to 03 2016 Air Freight Agent Company Name City State Accepting booking inspecting and tracking outbound and inbound cargoes Checking import export documentation to determine cargo contents and classifying goods into different fee or tariff groups using a tariff coding system Contacting vendors to resolve problems with shipments Determining method of shipment and preparing bills of lading invoices and other shipping documents Entering shipping information into a computer by hand or by using a hand held scanner that reads bar codes on goods Handling special commodity shipment according to TSA CBP and FAA Regulation Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight Verify and monitor all inbound freights and transferred cargoes from different freight forwarders Preparing daily reports on all transactions Providing front counter and direct customer service to all vendors and shippers Inspecting and screening of all outbound freights accordingly Handling inspecting and preparing all Dangerous Goods documents Human remains and live animals shipments Assisting customers and arranging for pickup of freight and delivery to loading platform notifying consignees on arrival of shipments and arranges for delivery to consignees Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment 04 2005 to 07 2010 Cargo Agent Company Name City State My responsibilities include Tendering accepting booking inspecting and tracking outbound and inbound cargoes Checking import export documentation to determine cargo contents and classifying goods into different fee or tariff groups using a tariff coding system Contacting vendors to resolve problems with shipments Determining method of shipment and preparing bills of lading invoices and other shipping documents Entering shipping information into a computer by hand or by using a hand held scanner that reads bar codes on goods Handling special commodity shipment according to TSA CBP and FAA Regulation Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight Verify and monitor all inbound freights and transferred cargoes from different freight forwarders Preparing daily reports on all transactions Providing front counter and direct customer service to all vendors and shippers Inspecting and screening of all outbound freights accordingly Handling inspecting and preparing all Dangerous Goods documents Human remains and live animals shipments Assisting customers and arranging for pickup of freight and delivery to loading platform notifying consignees on arrival of shipments and arranges for delivery to consignees Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment 08 2003 to 04 2005 Cargo Agent Company Name City State My responsibilities include Tendering Accepting booking inspecting and tracking outbound and inbound cargoes Checking import export documentation to determine cargo contents and classifying goods into different fee or tariff groups using a tariff coding system Contacting vendors to resolve problems with shipments Determining method of shipment and preparing bills of lading invoices and other shipping documents Entering shipping information into a computer by hand or by using a hand held scanner that reads bar codes on goods Handling special commodity shipment according to TSA CBP and FAA Regulation Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight Verify and monitor all inbound freights and transferred cargoes from different freight forwarders Preparing daily reports on all transactions Providing front counter and direct customer service to all vendors and shippers Inspecting and screening of all outbound freights accordingly Handling inspecting and preparing all Dangerous Goods documents Human remains and live animals shipments Assisting customers and arranging for pickup of freight and delivery to loading platform notifying consignees on arrival of shipments and arranges for delivery to consignees Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment Education 1987 AS Liberal Arts Business College of Micronesia City State Liberal Arts Business Skills customer service delivery documentation Inspecting coding scanner shipping

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JAVA INTERN Career Overview Developer well versed in structuring developing and implementing interactive websites with experience in back end programming relational databases and performance testing SAN Education May 2015 Wichita State University City State Master of Science Computer Science GPA GPA 3 93 4 GPA 3 92 4 May 2013 BMSCE City State Bachelor of Engineering Computer Science GPA GPA 8 81 10 GPA 8 81 10 Qualifications Programming and design skills Strong analytical skills Optimizing and performance tuning Experience with writing and executing test plans Experience working in Agile Software development methodology Capable of working simultaneously on diverse projects individually and as a team Experience in project presentations and enthusiasm in understanding new concepts Technical Skills Server side technologies servlets JSP J2EE technologies Hibernate3 x JPA Spring 3 0 Struts 2 0 EJB JMS Design patterns SQL Pl SQL Client side scripting HTML5 CSS Java Script AngularJS Jquery and bootstrap Consuming and producing SOAP and Restful web services XML and JSON C C Unix system programming CUDA Perl Data Structures Operating system concepts multicore and multi threaded programming SAN UNIX Tools Eclipse IOmeter Code Warrior vi editor Visual Studio Arduino Oracle 11g Code Blocks iSCSI initiator NetApp internal tools Navicat JConsole JMeter tomcat JBOSS Git Technical projects Unix system programming Built a binary search tree using system calls in C on Linux platform to sort a file of records Implementation of Unix commands tail tee cp and mv in C Parallel Apriori algorithm proposal on Nvidia GPU Performance of Apriori algorithm with multiple threads on a single core machine was compared against multi threading on GPU The newly proposed algorithm reduces the processing overhead on GPU Leave management system Designed and implemented a module to help the organization to log the attendance of employees with its biometric system This project had html jquery AngularJS for front end and Spring MVC Hibernate running on tomcat server in the back end and Oracle 11g server as database Work Experience Java intern 06 2013 Current Company Name City State Designing and implementing Leave Management System for internal use Spring MVC Receiving training in core java and J2EE technologies Consuming and producing web services for a bank application Creating Single Page Application in AngularJS Test contractor Performance and Benchmarking team 05 2014 05 2015 Company Name City State Executed test cases and analyze performance numbers against benchmarks Conducted root cause analysis for performance degradation in controller firmware builds by running continuous performance verification PCV tests daily Participated in scrum meetings Automated using Action Word Script AWS batch script Java Member of automation team Graduate Research Assistant 12 2013 05 2014 Company Name City State Managed and maintained NIAR composites database Created charts and updated the database Wrote macros for doing data analysis

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AVIATION SUPPLY SPECIALISTS Summary To whom it may Concern With the utmost enthusiasm I would like to express my interest in your available position My interest in the medical field has taken me a long way and given me tremendous experience in different fields I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field with the patients interest at heart this makes me an ideal candidate to join the team As a candidate here s what I could immediately bring to the table Effectiveness in my role at your facility I will also be able to use my abilities and knowledge to accomplish your facilities goal I have always displayed my careful approach to my job and its duties by being disciplined and passionate In addition everything I have engaged in so far has all been driven by my keen interest and dedication It is this passion that has driven every one of my career decisions thus far I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team Sincerely Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions distribution and accountability can be effectively applied towards achieving organizational objectives Highlights Experience Aviation Supply Specialists Company Name Supervised highly technical functions in all areas of aviation supply management to include regulating coordinating or otherwise exercising control over all organizational supplies equipment and other materials Used automated material management systems to conduct initial planning provisioning requirement determination acquisition and distribution and ultimate issue for consumption retention or disposal Performed mission capability MICAP verification reports and processes cannibalization actions Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures asset accounting functions and financial budgeting formulation Oversaw the handling storage and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories researches and reconciles discrepancies Monitors status of items Processed local manufacture LM MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution ESS reconciliation Processes issues kills and rejects management notices status changes and cancellations Processes Aircraft Document Review ADR Manages the DIFM listing validates updates DIFM listing with status by processing required transaction as necessary Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location Conducts physical reconciliation with the Supply Point monitor to verify detail balances reconcile out of balance conditions as well as ensures all required transactions have been processed Establish maintain and delete bench stocks in coordination with supported activities Performs other duties as assigned Hazardous Material and Handling Company Name Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office NREAO Identify hazardous material by comparison to National Stocks Number NSN or suitable substitute Provided limited assistance on environmental matters applicable to operational hazardous material hazardous waste turn in requirements Inspect material conditions and recommend preservation modification laboratory analysis or disposition Maintained accurate stock records and schedules Conducted monthly quarterly and yearly inventories of warehouse stock Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels Devised short and long range action plans to address a wide variety of municipal needs Implemented a safety surcharge to help fund internal and contracted public safety services Ammunition Specialist Company Name Ammunition Stock and Control Manager Supervised the receipt storage issue and preparation of ammunition components and explosives valued at approximately five million dollars Supervised ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from the Army with an Honorable rating Maintained 100 accountability of ammunitions valued at 286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100 accident free record while assigned as the Ammunition Stock Control Manager Education High School Diploma 1992 Hudson High School City State US Park University City State 81 Semester Hours University of Maryland University College City Jp Personal Information Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient Skills Accounting ADR Army balance Budgeting Oral Communication Data entry Documentation Financial Government Inventory Materials Office ESS Monitors Natural Enterprise Organizational Processes Purchasing Research Safety Sound Stock Control Unique written SalesSoftware Salesforce com TapScan Public Relations Software Bacon s Mediasource Factiva Desktop Publishing Software Photoshop Illustrator HTML Additional Information ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient

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LEAD OPERATIONS ENGINEER GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing test management systems integration and UAV operations Background includes greater than 20 years of experience in flight test planning execution and reporting and more than 6 years of high altitude long endurance Unmanned Aerial Systems UAS operations experience and 10 years total UAS operations experience Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments NASA Exceptional Service Medal 2011 Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers Led the NASA effort in concert with Northrop Grumman Corporation and L 3 Communications engineers to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system Generated requirements for workmanship functional test and environmental test for Science payloads planned for installation on the Global Hawk NASA Dryden Directors Safety Award 2000 Appointed to NASA Tiger Team to fully develop reclassify and cause map X 40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review U S Army Commanders Award for Civilian Service 1996 Managed a complex engine airframe integration test program with an integrated test team of Army airframe contractor and engine contractor personnel Developed new flight test techniques to determine compliance with a new frequency domain based handling qualities specification Developed methods of assessing aircraft specification compliance using an engineering flight simulator US Army Commanders Award for General Excellence 1987 Professional Experience 06 2006 to 01 2015 Lead Operations Engineer Global Hawk Project Company Name City State Managed all operational aspects of Global Hawk high altitude long endurance UAS 2 operational air vehicles 3 ground control stations and scientific payload integration Overall leader for Global Hawk flight operations team including maintenance personnel avionics technicians and operations engineers Primary point of contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace Global Hawk Mission Director Responsible for the overall conduct of Global Hawk missions in the Ground Control Station Served as primary functional interface between payload specialists and Global Hawk aircrew Assisted Global Hawk pilot in air vehicle systems operation Performed as Mission Director on more than 150 Global Hawk missions Lead Operations Engineer for Aeronautics Mission Directorate Supervised eight Operations Engineers directed assignments work prioritization generated performance appraisals 01 1997 to 06 2006 Operations Engineer Company Name City State Project Manager Missile Defense Agency DC 10 WASP Structural Restoration Managed 5M project to investigate structural deficiencies with MDA platform aircraft Drafted the statement of work for the test effort Coordinated and managed the funding Performed all coordination and facilitation to allow the customer s functional test agent Raytheon Aircraft to complete the analysis and testing on schedule Technical Manager B 52H Launch Platform Aircraft Research Vehicle pylon construction Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel Developed or reviewed quality assurance specification requirements Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems Performed the conceptual design of pylon pneumatic system F light Test Project Manager B 52H Cooperative Launch Platform Aircraft Qualification Managed overall ground and flight test effort to achieve initial operational capability of NASA B 52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks Drafted and coordinated Flight Test Plans generated flight profiles flight cards and pre flight briefings Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks Generated and managed System Requirements Verification Document 06 1996 to 01 1997 Senior Engineer Company Name City State Planned test programs to evaluate operability suitability and engine airframe integration and compatibility of F 16 propulsion systems Served as Government test monitor for contractor test programs Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues Served as customer propulsion system consultant Monitored propulsion system data real time during flight tests Analyzed flight test data 10 1986 to 06 1996 Project Manager Senior Flight Test Engineer Company Name City State Project Manager Test Director Project manager on 18 test programs Prepared detailed cost estimates for all phases of program utilizing test requirements documents Coordinated funding requirements with program sponsor Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor Established test milestones and schedule Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals Led diverse team composed of test pilots flight test and test instrumentation engineers aircraft mechanics test instrumentation and data reduction technicians and contractor personnel Directed daily test operations Directed preparation of test program final report Briefed test results and recommendations to program sponsor headquarters and contractors Senior Flight Test Engineer Flight test engineer on 36 programs Performed detailed test planning to efficiently evaluate the performance handling qualities mission suitability specification compliance and airframe icing characteristics where applicable Drafted flight test plans Established test instrumentation requirements Devised innovative test techniques to evaluate state of the art systems Planned individual test flights to accomplish test goals in a minimum of flight time Generated flight profiles flight test cards and conducted pre flight briefings Generated control room display formats using Data Views Monitored and directed tests as Flight Test Engineer onboard test aircraft Monitored and directed tests as Flight Test Director via telemetry from ground control room Established data reduction methods Wrote data reduction subroutines in FORTRAN Processed and reduced flight test data Evaluated and interpreted test data to determine test article deficiencies shortcomings and compliance with applicable specifications Drafted final test report using Microsoft Word Excel and specialized VMS data plotting programs Acted as member of flight safety and data review boards Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation Acted as flight test consultant to headquarters and contractors Acted as organization pitot statics authority Responsible for calibration and maintenance oversight of flight test pitot static reference equipment air speed pacer aircraft and trailing airspeed devices 01 1983 to 09 1987 Flight Test Engineer Company Name City State Education and Training 1994 Defining System Requirements NASA 2004 Advanced System Safety Practices NASA 2001 Personnel Management for Executives Resident Course US Army 1994 Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High Intensity Electromagnetic Radiation to Flight CKC Laboratories 1991 1982 Bachelor of Science Aeronautical Engineering California Polytechnic State University City State Aeronautical Engineering Skills Army art Agency calibration hardware Concept conceptual design consultant DC Engineer FORTRAN functional Government interpretation Director mechanical Excel 2000 Microsoft Word performance appraisals personnel Personnel Management quality assurance real time Research Safety scheduling scientific specification system integration telemetry Test Director training materials VMS

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PASSENGER SERVICES OFFICER Professional Summary A hard working and self motivated Australian professional willing to learn and develop new skills I am a dedicated organised and methodical individual I have good interpersonal skills am an excellent team worker with an active and dynamic approach to work I am flexible reliable and possess excellent time keeping skills As an aspiring business professional I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast paced environment Skills Customer service specialist Friendly Calm under pressure Federal Aviation Administration FAA regulations Cabin technologies Calm under pressure Expert problem solver CPR certification Multi line phones Passion for travel Work History Passenger Services Officer 11 2013 to 07 2014 Company Name City System and Product Training Complete Systems training Amadeus Altea Customer Management System Complete Product Training Singapore Airlines Passenger baggage handling and flight check in Checked in an average of 60 passengers per check in Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs Serving customers in a polite and professional manner according to Singapore Airlines standards Dispatching flights on time which included overseeing the boarding of the aircraft Demonstrating an in depth knowledge of key health and safety standards used within the industry Working alongside airline duty officers to meet KPIs and airline standards Consistently achieved airline on time performance standards Demonstrated the ability to handle complex situations within the given industry safety measures Significantly improved the customer experience regularly converting unhappy customers to very satisfied customers something that earned me employee of the month in June 2014 International Travel Consultant 04 2010 to 10 2013 Company Name City Complete Systems training Galileo Reservations Universal Desktop Client Management and accounting Complete Product training Customer sales process Selling Travel products to a wide range of clients Helping train new team members in key competencies Handling customer payments and accounting Being a team player by coaching colleagues on the sales process to reach store revenue targets Adopting business strategies including local store marketing and financing Dealing with customer complaints Providing business solutions Liaising with airline representatives and wholesales Liaising with wholesalers to drive sales and meet targets Achieved consistent revenue and growth targets on a monthly basis Repeat client base of approximately 60 per cent Demonstrated resilience and ability to upsell products consistently meeting KPIs by adding more value to sales Significantly improved negotiation skills regularly converting customers from point of enquiry to sale Gained self directed learning and development and problem solving skills Corporate Travel Manager Staff Developer and Trainer 08 2014 to Current Company Name City Assisting with on the job sales product and systems training for new staff members Developing staff in core competences to ensure success Researching travel options presenting the best deals in terms of customer requirements Ensure all bookings reservations are processed accurately Responding to all phone enquiries promptly courteously and in a friendly manner Filing photocopying and general administrative duties Building strong relationships with clients Ability to achieve branch team sales and profitability objectives Up selling relevant add ons like insurance excursions etc Negotiating corporate and best rates with hotels Advising on and organising visas passports Booking rail hotel domestic and international air travel Monitoring competitor activity in order to maintain the most competitive rates Complying with all relevant laws and travel business legislation Handling high numbers of incoming calls from direct customers and travel trade Offering holidays to a wide variety of long haul luxury destinations including the Indian Ocean Arabian Gulf Americas Egypt Africa and Far East Education Bachelor of Applied Science Aviation Aviation Business Management Current Royal Melbourne Institute of Technology City GPA GPA 3 4 4 0 Analytical and conceptual thinking with a conscientious approach to managing workloads Ability to handle analyse and interpret complex data before presenting it back based on the overall analysis made Advanced problem solving and numeracy skills Accomplished communication skills both written and verbal developed through numerous essays and presentations Proficiency in all areas of Microsoft Office including Access Excel Word and PowerPoint 3 5 GPA University of Westminster Commencing a 3 month scholarship at the University of Westminster This will be undertaken via distance learning 2011 Successfully obtained a Certificate III in Tourism Retail Sales Physics Mathematical Methods English Literature English Mainstream Chemistry and Biology 1 2009 Parade Secondary College Physics Mathematical Methods English Literature English Mainstream Chemistry and Biology Australian Tertiary Admission Rank 83 40 Qualifications Diploma Management 1 2012 Management Skills accounting general accounting approach business solutions business strategies coaching Good communication skills communication skills oral Computer Literate Client Management clients Customer service skills Data entry Dispatching English essays fast financing leadership skills managing marketing mentor Access Excel Microsoft Office PowerPoint Word negotiation organizational presenting presentations problem solving problem solving skills problem solving skills Retail Sales safety Selling sales scientific self motivated team player time management written Additional Information Nationality Australian Visa Tier 5 Youth Mobility exp 24 7 2016 Note Eligible for EU passport

Generate a Resume for a Aviation Job

OPERATIONS TECHNICIAN 1 Summary Multi faceted mechanical engineering student with background in ordnance and small arms handling Strong technical proficiency with work history in a maintenance operations environment In depth knowledge of MS office software coupled with administrative and customer service related abilities completely dedicated to efficiently completing tasks in an organized timely manner Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 Company Name City State 07 2020 Current Tracked completion of objectives according to Quality control standards and work related timelines Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives Recorded compliance maintenance physical storage and safety considerations to assist organizational documentation for future stage planning Identified operational and performance issues and worked with managers to resolve concerns Recommended process and systems improvements such as changes to beverage production operations Successfully produced and packaged over 300 000 cases of Gatorade In accordance with PepsiCo standards Diagnosed and repaired mechanical issues according to industry standards Performed general maintenance on machinery and equipment to prevent malfunctions Diagnosed problems with mechanical equipment using advanced troubleshooting abilities Maintained compliance with internal and regulatory safety standards including OSHA Carried out repair work on case pack machinery typically returning machines and tools to service within 30 minutes Applied hazard prevention procedures according to regulatory mandates Inspected equipment daily for preventive and emergency maintenance needs Sales Representative Company Name City State 03 2019 09 2019 Gathered information from clients to create solutions that achieved business needs and desires Increased profitability and revenue by generating 2000 in sales Networked with customers to increase referrals and boosted new client sales by 13 Expanded client bases by offering exceptional customer service and telecommunication skills Drove phone and cable sales through development of successful promotional strategies and product placement Acquired new customers and identified unique needs to deliver relevant products Brought motivation and energy to sales floor creating positive and fun atmosphere Met with store managers to discuss product needs accomplish sales goals and facilitate sales growth Fostered relationships with customers to expand customer base and enhance loyalty and retention Cultivated impactful relationships with customers and drove business development by delivering product knowledge Set up and activated customer accounts to maintain QA satisfaction levels Aviation Ordnanceman Company Name City State 06 2013 03 2018 Monitored assets including vehicles weapons materials and equipment valued over 60 million Supervised operation of aviation ordnance shops armories and storage facilities Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations Serviced bombs missiles and rockets and launched test devices Mentored junior sailors to align performance with core naval values and encourage career development Cleaned and prepared surfaces for painting using air powered sandblasting equipment Lifted and loaded materials of up to 120 pounds into sand blast machines for blasting preparation Coordinated organizational and intermediate maintenance on guided missile launching systems Prioritized and organized tasks to efficiently accomplish service goals Contributed to development planning and completion of project initiatives Requisitioned received stored and documented unit equipment and supplies Transported personnel from accident scenes to onboard triage in emergency elevators Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process Used equipment such as loaders hand trucks forklifts and cranes safely Contributed to profitability by training new employees on safe efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost Maintained complete and accurate records of all unclassified classified and Top secret documentation Server Company Name City State 01 2020 07 2020 Operated POS terminals to input orders split bills and calculate totals Answered phone inquiries to schedule and confirm reservations record takeout orders and respond to service questions Performed walked throughs during service to monitor guest satisfaction Met or exceeded sales targets on consistent basis with proactive promotional strategies Calculated charges issued table checks and collected payments from customers Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations Education and Training Pebble Room High 05 2013 High School Diploma University Of Alabama At Huntsville City State Some College No Degree Kennesaw State University City Some College No Degree Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman Alumni of CSADD Coalition of Sailors Against Suicide Certifications Explosives and Ordnance handling US Navy 2013 2018 Elevator maintenance technician Training certification 2018 Licensed elevator operator 2013 2018 CPR Basic onboard firefighting training

Generate a Resume for a Aviation Job

AVIATION SUPPLY SPECIALIST Summary Organized professional with superior work ethic and team player attitude Exceptional quality control inspection abilities Commended for honesty hard work and positive attitude Consistent ability to stand for long periods of time and safely lift up to 50 pounds Service minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps KFC Adept at maintaining adherence to strict guidelines and regulation to maintain safety Increased efficiency by working collaboratively with cross functional teams to optimize customer service objectives Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments Practiced in unloading unpacking labeling and stocking shelves Enthusiastic individual with superior skills in working in both team based and independent capacities Bringing strong work ethic and excellent organizational skills to any setting Excited to begin new challenge with successful team Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable and reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning and coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05 2015 to 05 2019 Aviation Supply Specialist Company Name City State Tracked inventory conducted cycle counts and audits and resolved issues to maintain accurate records Rotated goods in inventory by following first in first out approach to keep shelves organized and well stocked Managed vendor relationships to support supply chain and maintain product quality Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement Coordinated shipping and receiving schedules with production to assist in traffic control on docks Readied merchandise for sales floor by marking items with identifying codes and accurate pricing Continuously moved and unpacked over 50 pounds of aviation parts packages maintaining efficiency and accuracy for long shifts Examined packages and goods for damage and notified vendors of specific issues requiring replacement Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers Organized storage of articles in bins floor shelves and assigned areas according to product categories Reordered stock to replenish inventory without interruption to production Replenished inventory with focus on addressing customer needs Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes Received orders via phone mail fax and internet daily Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment Carried out duties within fast paced retail environment providing organized stocking methods and plans Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow 05 2011 to 05 2015 Aviation Supply Clerk Company Name City State Improved customer satisfaction by finding creative solutions to problems Performed site evaluations customer surveys and team audits Supported Customer Care department by compiling paperwork and taking detailed meeting minutes Provided excellent service and attention to customers when face to face or through phone conversations Handled all delegated tasks including customer liason and procurement Created agendas and communication materials for team meetings Earned reputation for good attendance and hard work Worked closely with team members to deliver project requirements develop solutions and meet deadlines Recognized by management for providing exceptional customer service Improved operations by working with team members and customers to find workable solutions Enforced safety regulations and FAA standards governing production maintenance and operation of aircraft 12 2010 to 05 2011 Care Aide Company Name City State Created safe environment preventing falls and accidents Reminded clients to take medications and keep appointments Observed and reported changes in clients physical condition and behavior Facilitated games and other activities to engage clients and provide mental stimulation or entertainment Demonstrated flexibility to work as needed per patient requirements Performed light cleaning duties including dusting vacuuming and washing dishes Established good rapport with clients and family members by being cheerful and efficient Distributed snacks reading material drinks and linens to provide comfort Motivated clients to perform physical exercise according to age and abilities Possessed understanding and compassion for elderly and mentally challenged clients 09 2009 to 12 2010 Shift Supervisor Company Name City State Monitored employee performance and safety conducting retraining to correct problems and optimize productivity Motivated team members to complete assigned tasks and perform at exceptional levels Sustained safety protocols to ensure proper cost effective and safe handling of equipment and materials Inspected incoming supplies to verify conformance with materials specifications and quality standards Collaborated with team members to improve performance and implement training updates Created and improved daily work plans for smoother operation including planning production schedules and optimizing task flows Addressed employee and production issues to determine and implement optimal resolutions preventing wasted resources and maintaining schedules Performed store opening and closing procedures including setting up registers and checking products Patrolled work areas every hour to inspect operations identify concerns and implement corrective actions Answered and resolved customer questions and concerns Resolved customer complaints and reported issues to senior management Sustained safety protocol to ensure proper cost effective and safe handling of equipment and materials Cleaned work areas regularly to keep team efficient and eliminate any safety concerns Education and Training 09 2019 Associate of Arts Mathematics Ad Science Emphasis Orange County Community College City State 12 2020 Social Work Broward College City State 06 2004 High School Diploma Coral Springs High School City State

Generate a Resume for a Aviation Job

AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls Give Routine And Non Routine Information Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office Receive And Control Internal External Correspondence For Congress And Commissioners As Well As Suspense Items Routing Materials Directly To The Appropriate Person Or Office For Action Prepare And Type A Variety Of Correspondence Reports Forms Requisitions Requests For Personnel Actions And Legal Documents Using Personal Computer Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken Organize And Maintain Official Files Records Manuals Handbooks And Other Data Both Manual And Electronic Maintain Supervisor s Calendar Schedule Appointments And Meetings Conferences Prepare Notes Regarding Topics To Be Discussed Make Travel Arrangements And Prepare Travel Vouchers Serves As Purchase Card Holder For Business Unit Responsible For Procuring Supplies And Materials Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy Collecting Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines Time Frames Are Met Timekeeper For Employees Under The Supervision Of Director Utilizes Office Automation Software Such As Word Processing Database Management Electronic Spreadsheet And Other Applications Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies A Whole Applies A Comprehensive Body Of Human Resources Rules Procedures And Technical Methods Necessary To Support Staffing Functions Applies Appointing Authority Criteria Qualification Standards And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment Initiates Tentative And Firm Job Offers To Selected Applicants Explaining Federal Employment Benefits To Applicants Obtaining Transfer Data On Applicants Currently In The Federal Service And Mentors Them Throughout The Hiring Process Program Specialist For The On Boarding Processes Of New Hires From Acceptance Letters On Boarding Paperwork Issuing The Oath Of Office Assisting With Collection And Processing Of All New Hire Documentation Alternate Program Specialist For All Training Agency Wide Staffing Time Keeping And Benefits Compiling The Weekly Activity And Gains And Losses Reports Completed Certificate Courses At The Graduate School For Federal Human Resources Overview Position Classification Staffing And Employee Labor Relations Served As Records Management Custodian For All Of Human Resources 03 2011 03 25 11 Answering Phones Scheduling Appointments And Maintaining Calendars For Multiple Directors Ordering Supplies Arranging And Facilitating Staff Meetings With Component Heads And Directors Taking The Minutes Maintaining Files And Records Management Systems Compiling Merging Organizational Charts And Phone Rosters For Emergency Recall Systems Arranging Travel For Staff Using Government Authorized Systems Time And Attendance Keeping Drafting And Editing Inter And Outer Office Correspondence Tracking Suspense Items For Response Or Completion Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter Event Coordination And Planning For The Front Office Project Management Greeting Visitors Distributing Mail Drafting Editing Operating Instructions And Memos According To Standardized DoD Templates And Other Duties Assigned Sorts And Distributes Mail Answers Phones For Inspector General And Executive Staff Greets And Announces Visitors For Executive Staff Performs Time Keeping Duties For Front Office Inspector General Maintains And Orders Supplies For The Executive Staff Inspector General Updates Contact Lists For The Inspector General s Staff And The Treasury Executives Manages Calendars For The Executive Staff And Schedules Meetings And Appointments Hosts Teleconferences And Internet Meetings For Directors And Executives Prepares The Weekly Report To Treasury Reviews Controls Edits And Maintains Correspondence System For Suspense Items Congressional Correspondence Updates And Reports Reconciles Purchase Order Requests And Invoices For The Director Of Finance Accountability Takes Minutes For The Senior Staff Meetings And Directors Meetings Via WebEx Prepares Various Forms Of Internal And External Correspondence For The Inspector General s Approval And Signature Posts Assignments To The SharePoint Website For Review By The Chief Of Operations Enters Tracks And Retrieves Data In Various Electronic Databases Handles Travel Arrangements For The Inspector General And His Special Advisor The Associate Inspector General For Mission Support And Myself As Needed In GovTrip Attends Meetings As Delegated By Management To Represent TIGTA Serves As A Resource Person For Other Administrative Staff Training On Various Systems And Projects As Needed Aids With The On Boarding Process For New Executives And New Hires Teaching Various Procedures And Systems Training Overview Editing Reviewing Gathering And Compiling Information For The Ig s Review Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance Receiving Calls And Visitors Determining The Nature Of Business Giving Routine And Non Routine Information Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office Sorting And Distributing Mail And Suspense Items Routing Them Directly To The Appropriate Person Or Office For Action Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor Preparing Correspondence Reports Requisitions Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter Word Processor Or Pc Reviewing Outgoing Correspondence For Proper Format Conformance With Procedural Instructions Grammar Punctuation Spelling And Attachments Organizing And Maintaining Files And Records Manuals Handbooks And Other Related Materials Keeping Master Files Updated Maintaining Manager s Calendar Schedules Appointments Assembles Background Materials Prepares Agenda Coordinates Travel Arrangements Inputting Retrieving And Extracting Information Using Electronic Databases Building Case Files For Revenue Officers Managing Case Files As Needed Per Manager s Discretion Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security Participating In Workgroup Training And Meeting Sessions To Document Minutes Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers Ordering The Required Tests Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy Scheduling Appointments For Patients Greeting Patients Family Members And Visitors In The Clinical Setting Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and or Requests Transcribing Doctors Orders For Essential Testing And Return Appointments Registering Patients For ER Visits Updating Demographics And Financial Information Using Electronic Databases Processing Patients For Id Cards And Photos Compiling Inpatient Daily Census Reports Creating Maintaining And Updating Medical Records Using The Terminal Digit Filing System Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection Maintaining Daily Contact With Staff Patients And Visitors With Exceptional People Skills Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care Handling Request For Lab EKG X Ray And Other Procedures Transcribing Doctors Orders Coordinating Referrals To Other Specialty Areas Scheduling Patients Appointments Answering Incoming Calls From The General Public As Well As Patients And Family Members Regarding Appointment Changes Directions Instructions And Out Sourcing Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment Capturing Patient Demographics And Registering New Patients For Medical Treatment Reviews Records For Administrative Errors Ensures All Means Tests Are Completed Prior To Patient Being Seen Supervisor Ola McGhee 901 523 8990 Okay To Contact This Supervisor Yes Professional Experience 08 2014 Aviation Safety Assistant Company Name City State Supervisor Greg Benson 404 474 5700 Salary 53 221 00 USD Per Year Hours Per Week 40 Series 0303 Pay Plan FG Grade 07 03 2013 to 07 2014 Administrative Assistant Company Name City State Supervisor Barbara Fiebich 240 613 5324 Salary 55 622 00 USD Per Year Hours Per Week 40 Series 0318 Pay Plan GS Grade 09 04 2011 to 03 2013 Human Resources Administrative Assistant Company Name City State Supervisor Patrick Waller 301 222 6000 Salary 43 431 00 USD Per Year Hours Per Week 40 Series 0318 203 Pay Plan GS Grade 07 08 2008 to 09 2009 Group Secretary Company Name City State Supervisor Bobbie Graham 901 544 1314 Salary 34 000 00 USD Per Year Hours Per Week 40 Series 0318 Pay Plan GS Grade 05 Education 6 2009 Nursing Business Some College GPA GPA 3 0 GPA 3 0 Of A Maximum 4 0 Credits Earned 41 0 Semester Hours Nursing Business Human Growth Development Anatomy Physiology I II Medical Terminology Public Speaking General Psychology I II English Composition And Intro To Computers 5 1988 Safety Training 1998 2001 2004 Medical Terminology 2004 MS Office 2005 HIPPA Training 2002 Present Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed State Training 2009 TCM Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview Graduate School 2012 Position Classification Graduate School 2012 Staffing Graduate School 2012 Employee Labor Relations Graduate School 2012 General Education Office Education Central High City State United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA GPA 2 0 GPA 2 0 Of A Maximum 4 0 Credits Earned 49 Semester Hours Nursing Organizational Leadership Medical Terminology Anatomy Physiology I Anatomy Physiology II Psychology I II III Nutrition English Composition Public Speaking And Psychology Organizational Theory Foundations Of Math English Reading And Analysis Public Administration And Leadership Development University Of Memphis City State United States Southwest Tennessee Community College City State United States Certifications Time Keeping Purchase Card Holder GovTrip Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program Travel Card Holder Records Management Budgeting Through PCPS And Regis Formerly Boss Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations Compile And Summarize Data And Prepare Reports Compiling Obtaining And Summarizing Narrative Information And Quantitative Data Using Excel MS Word And Other Office Software Programs E G Power Point That Serve As Tools For Accounting And Reporting Enter Modify Retrieve And Delete Information In An Automated Accounting System Answering Phones Collecting Distributing And Preparing Mail Data Entry For Case Updates EIR Preparing Requisitions For Forms And Maintenance Preparing Training Materials Providing Technology And Logistics Support Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs Internal Revenue Service 5000 Ellin Road Lanham MD 20706 Personal Information United States 03 2013 07 2013 Salary 55 622 00 USD Per Year Hours Per Week 40 Series 0318 Pay Plan GS Grade 9 Languages Read Spanish Skills Accounting Basic Budgeting Budget Data Entry English Financial Forms Funds Human Resources HR Labor Relations Leadership Development Logistics Math Medical Terminology Excel Mail MS Office Office Power Point Windows MS Word Organizational Personnel Policies Psychology Psychology I Public Speaking Reading Read Reporting Safety Spanish Staffing Supervisor Tax Answering Phones Training Materials Treasury Typing 55 Wpm Visio Written Composition Additional Information United States 03 2013 07 2013 Salary 55 622 00 USD Per Year Hours Per Week 40 Series 0318 Pay Plan GS Grade 9 Novice Novice Novice Affiliations National Honor Society For College Students Inductee Additional Information Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005

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SR NETWORK ENGINEER Summary Bilingual Network Engineer offering in depth understanding of IT infrastructure areas particularly IT Network Design Implementation Optimization of Wired Wireless Network Detail oriented self starter with demonstrated success in initiating tracking reporting and closing projects Certifications CCT Data Center CCNP CCNA MCSE Security Network A Skills Routers Cisco 17XX 18XX 26XX 28XX 37XX 38XX 39XX 72XX series ASR 1K 9K Series Switches Cisco 3550 3750 45XX 65XX series Nexus 5K 2K 7K 9K Load Balancer Cisco CSS F5 Networks WAN Optimization Cisco WAAS PPP Multilink Routing OSPF EIGRP BGP RIP 2 PBR Route Filtering Redistribution Summarization Static Routing Switching VLAN VTP STP PVST RPVST Inter VLAN routing Multi Layer Switching Multicast operations Layer 3 Switches Ether channels Transparent Bridging LAN Ethernet Fast Ethernet Gigabit Ethernet FDDI CDDI Token Ring ATM LAN Emulation WAN Leased lines 64k 155Mb PPP HDLC channelized links E1 T1 E3 T3 Fiber Optic Circuits Frame Relay ISDN and Load Balancing Various Features Services IOS and Features HSRP GLBP IRDP NAT SNMP SYSLOG NTP DHCP CDP DNS TFTP and FTP Management IP Telephony IP Telephony utilizing Cisco routers FXO FXS E M T1 ISDN PRI Call manager publisher subscriber AAA Architecture TACACS RADIUS Cisco ACS Security Firewalls Cisco ASA Firewalls 55XX IPSEC SSL VPNs IPS IDS DMZ Setup CBAC Cisco NAC ACL IOS Firewall features IOS Setup Security Features Juniper EX 2200 EX 4200 EX 4500 MX 480 M Series SRX210 SRX240 VPN Remote VPN Site to Site VPN DMVPN Wireless Site assessment using AirMagnet Ekahua Adaptors Installation configuration and maintenance of Palo Alto Firewalls Work Experience Sr Network Engineer Sep 2014 to Jul 2017 Company Name City State Implementation of VLANs with InterVLAN communication Implementation of HSRP VRRP and GLBP redundant routing protocols Configuration of MPLS BGP and EIGRP Installation and configuration of Layer 3 Switching infrastructure Installation and configuration of MPLS WAN routers Cisco Call Manager and Unity Connection versions 7 1 and 8 6 administration Cisco Call Manager and Unity Connection operating system upgrades and installation TACACS configuration and administration of all network devices using for authentication authorization and accounting Manage incidents Change Management and projects with System Center Service Manager Monitor Active Directory servers and all Cisco network devices with System Center Operations Manager Implementation and management of Cisco Prime Network Control System for wireless network Implementation and management of Cisco Mobility Service Engine for wireless network Sr Network Engineer Nov 2011 to Aug 2014 Company Name City State Responsible for maintaining network with over 5000 users Experienced with troubleshooting of network issues in layers 1 2 and 3 Experienced with Vlan assignment on both Cisco and Brocade devices 802 1x and Mab configurations Experienced with troubleshooting issues with both Cisco and Brocade switches routers Experienced with trouble shooting Spanning Tree issues that may occur during and after hours Responsible for setup and install of switches and routers Includes Configuration and Hardening for both Cisco and Brocade Responsible for activating user printer VTC ports and troubleshooting link inactivity on a daily basis as well as issues with 802 1x MAB issues port channeling link aggregation VTP issues RSA Key issues Used Knowledge base to find solutions for issues that arose with customers networks using Pro series network program running on Windows Server 2000 and Windows Server 2003 R2 Communicated with team members to successfully keep customer downtime to a minimum Experienced with troubleshooting of network issues in layers 1 2 and 3 Experienced with Vlan assignment on both Cisco and Brocade devices 802 1x and Mab configurations Responsible for setup and install of switches and routers Includes Configuration and Hardening for Cisco Network Engineer Feb 2003 to Aug 2009 Company Name City State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs Spanning tree HSRP VTP of the switched multilayer backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers Support Network Technicians as they require training support for problem resolution including performing diagnostics configuring network devices Used Network Monitoring tool to manage monitor and troubleshoot the network Configured Cisco IOS Feature Set NAT and Simple Network Management Protocol SNMP for Network Security implementation Received inbound calls of technical nature independently resolved customer complaints concerns and inquiries regarding their Internet connection Troubleshoot a wide range of technical support issues and connectivity problems such as authentication connection speed e mail configuration and loss of synchronization Experience in new employee mentoring training and coaching Education MBA IT 2011 London School of Accountancy Management City United Kingdom PGDMS Management 2010 London School of Accountancy Management City UK Associate of Science Science 2001 Rizvi College of Arts Science Commerce City State India Personal Information Authorized to work in the US for any employer Place of Birth Hyderabad India Date of Birth 1st of November 1982 Present Resident in Birmingham AL Sex Male Status Married Hobbies International Travel Driving Cooking Movies Music Dinning Out

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QUALITY ASSURANCE LEAD Career Overview Coaching Development Technical Support Ability to multi task in a demanding environment Process improvement Administrator of Development Knowledgeable system with extensive knowledge of the companies internal procedures I am able to to be Energetic outgoing and driven to reach company goals Core Strengths Customer Service Professional that possess outstanding communication and organizational skills with emphasis on creating training materials and motivational modules Key strengths include implementing standardized policies and procedures training development and delivery to drive performance improvement for customer service agents Has a strong work ethic with the ability to work as a team player or individual in various leadership roles Key Strengths Quality Assurance Monitoring Customer Experience Life cycle Escalations Training Development Delivery Leadership Management Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks working overtime as needed Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts Database Maintenance Assisted in the managing of the company database and verified edited and modified members information Annual Best Leadership Award of the year Completed Love or Lose communication Leadership course CLE Training Award for Leadership Support of the year Work Experience Quality Assurance Lead 08 2014 to 07 2015 Company Name City State Monitor a select number of agents per hour per day per week deliver feedback within an acceptable time frame Analyze Mobility Support Departments Created Mobility Support Team quality form Observations form Implemented program that resulted in Mobility Support quality scores increase by 10 which results in a higher quality expectation percentage Participate and speak in the weekly huddles which provides continued motivations to all agents Participate in staff meetings and coordination sessions with staff personnel to exchange ideas and information as it relates to call center Actively facilitate calibrations and monitor the program requirements Assisted in creating recognition programs Created the new quality assurance newsletter on monthly basis which is employee based to motivate and recognize top performers leadership management new hire graduation and team building events Attended CLE Coaching Leadership Essentials Training and Development and continue to utilize the new coaching processes Monitor selected agents in multiple departments and contracts bridging the gap of communication within the departments Trained Management on Excel spreadsheets and reporting shortcuts metric reports etc Cross trained on several different contracts within the call center Contributed in the start up of new Sprint contract Created Informational Development tips to call center agents Created Coaching tracking spreadsheet to assist in analyzing the agent opportunities Assisted in creating Development Progress plans to assist with process improvement Managed quality communication customer support and product representation for each client Worked under strict deadlines and responded to service requests and emergency call outs Cross trained and provided back up for other customer service representatives when needed Manager 11 2010 to 08 2014 Company Name City State Implemented program that resulted in a 15 point increase in agent quality scores Assisted in implementing Customer Experience program that achieved a sustained Net Promoter score of 90 Project Managed the development and implementation of new dispatch system Developed training materials which resulted in improved customer service agent performance Implemented customer compliment initiative which led to an increase in employee moral Project plan creation and implementation Implemented and created operational procedures practices and materials Developed quality materials audit protocol and training modules Conducted successful client tours and presentations which increased financial bottom line Managed third party vendor relationships on issue escalation and process documentation Supervised in bound call center consisting of Client Services Representatives as well as departmental leads Monitored overall performance attendance and training progress for all representatives assigned Conducted interviews for entry level openings and technical support positions Recipient of company s leadership support achievement award Development and maintained the call center knowledge base system Lead Customer Service Agent 03 2010 to 11 2010 Company Name City State Emergency Dispatch Agent Consistent top performer Handled customer escalations for peers as need Assisted in training and development Peer to Peer mentoring program Promoted to Quality Assurance Department in 6 months of employment Created Culture committee to increase morale Created excel metrics reporting spreadsheets Monitored in bound and outbound calls Coaching and development of co workers Technical Customer Service Agent 09 2009 to 03 2010 Company Name City State Troubleshoot setup top boxes Troubleshoot Mac and PC operating issues Dispatched mobile technicians as required to customer locations Created tracking tickets for issues Maintained a maximum handle time of 12 minutes Data Entry Scheduled new cable and Fios installation Senior Service Agent Assistant Supervisor 05 2005 to 02 2007 Company Name City State Quality assurance monitoring Processed customer prescription claims Verified insurance coverage Researched escalated customer disputes Mentored new hire training classes Created new standardized procedures and policies for agent accountability Educational Background High School Diploma General August 2000 Newman Smith High School City State Bachelors of Science and Psychology degree Psychology 2016 University of Phoenix City State Course work is related to the management field with because it is constant face to face interaction with employees and co workers By obtaining my degree the related course work helps me to excel in interpersonal development of people that may have opportunities Skills Telecommunication multi tasking call center coaching contracts client customer service data entry documentation financial insurance team building leadership Mac materials meetings mentoring Outlook exchange newsletter organizational skills personnel policies presentations process improvement Quality assurance re engineering reporting spreadsheets team player technical support Training Development Delivery training materials Troubleshooting Strong public speaker Careful and active listener Professional and friendly Able to think outside the box

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IT SUPPORT OFFICER Executive Profile Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations Cisco certified Network Associates with nearly 6 year 3 months of experience in Site Networking Operations Installation Configuration Technical Support Troubleshooting Incident Management as well as Client Servicing Server 2k3 2k8 Ubuntu server configuration Network Configuration implementation of DHCP Server File server DNS server and Network Monitoring tools An effective communicator with excellent skills in building relationships Possess strong analytical problem solving and organizational abilities Assembling and disassembling PC motherboard hard disk drives and working with local and network printer configure cable UTP STP coaxial Key Highlights Manage the data server and data security Successfully performed configuration of NAS Server AD Server Child Domain Cisco Router Firewalls Network Printers Provided expertise in installation and management of IT infrastructure for Cisco routers switches Servers and Thin client Systems Network Cables Network Printers Softwares etc Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008 Received appreciation from Client s Top Management for providing value addition to the project by automating certain tasks and saving time and resources Skill Highlights Configuration and managing VMware workstation server and creating virtual systems Windows XP Vista Windows7 and Windows 8 Working in Microsoft office 2003 and 2007 Working in Kingsoft Office Libre Office Working in thunderbird mail outlook mail PME mail Local and external network monitoring Computer Hardware Assembling Dissembling configuration and maintenance of computers and Troubleshooting of PC and printer s problem Other Software Knowledge of ERP Time desk CCTV PPC Tally ESS and CHS etc Professional Experience IT Support Officer March 2011 to August 2015 Company Name System Administrator April 2010 to January 2011 Company Name Lab Technician Technical Support April 2009 to March 2010 Company Name Comprehensive knowledge of CISCO networking technologies and Protocols Handling the network infrastructure LAN WAN migration configuration of network Devices Routers Switches Firewalls etc Skilled in planning and implementing LAN WAN solutions Configuring Routing protocols RIP EIGRP OSPF Static and Default Route Assisting in the design implementation of the network and troubleshooting Troubleshooting Extending high end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems Configuring and troubleshooting IP Phones Network Printers and Virtual Interface VMWare related issues Assigning user nodes to various devices installed and networked handle allocation and protection of user rights as per company s policies Configuration and Maintaining LAN installing Active Directory DNS DHCP FTP TELNET User profile Remote Connectivity Assigning IP Address Managing Local and Domain User s Account and sharing Permission Terminal Services Trusting Software Deployment etc Configure windows server 2003 and 2008 with Active Directory Terminal Server Group Policy and manage Data server with security SAP Basis Client GUI installation SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring User management Transaction Lock Unlock User Authorization and Users Role Windows Servers Microsoft active directory services Server 2003 2008 Configure Domain security policies Local security policies Configure and manage File server and Share Folders Design DNS and DHCP servers in 2003 2008 Server Configure and Manage Users profiles share folders and implementing group polices Configuration Microsoft Terminal services RDP and other remote access tools Education B A EIILM University City Higher Secondary passed From M P Board Bhopal High School passed From M P Board Bhopal Professional Certifications MCP Microsoft Certified Professional fist paper clear of administering Windows Server 2012 in June 2013 ID No 10171726 CCNA Cisco Certified Network Associates in Dec 2009 ID No 11716258 JCHNP Jetking Certified Hardware Networking Professional from jetking infotrain limited A B Road Indore M P 2010 Professional Affiliations National Council For Vocational Training from Neocorp International Ltd Pithampur in Nov 2013 Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore 2014 Personal Vitae Father s name Mr Govind Singh Lodhi Date of birth 1st Jan 1988 Personal Information Marital status Married Hobbies Playing Cricket Permanent Address Village Jhinna Post Abhana Disit Damoh M P Pin Code 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge Languages English Hindi Skills Active Directory Backup CCNA CISCO Cisco Certified Computer Hardware Hardware Client customer satisfaction Dec DHCP DNS EIGRP English ERP Firewalls FTP GUI Hindi IP LAN Managing access Microsoft Certified Professional MCP mail Microsoft office Office outlook Windows 8 Windows Windows7 Windows XP migration ESS Network Associates Network Printers network and troubleshooting network Networking OSPF policies printer Protocols RIP Routers Routing SAP SAP Basis Servers Switches technical support Phones TELNET Terminal Server Troubleshooting Vista WAN Windows Server Additional Information Marital status Married Hobbies Playing Cricket Permanent Address Village Jhinna Post Abhana Disit Damoh M P Pin Code 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge

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MANAGER ADMINISTRATION FACILITIES Executive Summary A motivated administrative professional seeking a position in a challenging environment Over 8 years experience successfully providing administrative and secretarial support to the operational department Proficient in a range of computer applications Well developed communication and customer service skills Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines A proactive problem solver who gets the job done Core Qualifications Compensation benefits administration Change management Inventory control Staff development Operations management Policy program development Skilled negotiator Supervision and training Computer savvy Travel administration Schedule management Self starter Deadline oriented Spreadsheet development Professional Experience Manager Administration Facilities January 2007 to January 2011 Company Name City Responsible for managing all the travels transport related official activities while maintaining the healthy work environment discipline and handling various company vehicles Coordinate for air travel hotel bookings arrangements and conference hall bookings also travel arrangement of visa for official purpose as per requirement while accountable for boarding lodging of Management Heads and guests Liaise with vendors for purchase orders Vendor Reconciliation invoices agreements ensuring timely payments SAP knowledge in efficient inventory management and vendor management Liaise with various authorities and departments for smooth commercial operations for shipment of good material between outlets Maintain update the premise lease agreement in liaison with various Government agencies like Electricity Office Municipal office Telecom office etc Handle oversee the Allocation of Workplace Telecommunication IT infrastructure other regular necessities to the employees at the facility Responsible for maintaining hygienic surroundings by efficiently managing various branch operations activities Coordinate Housekeeping and Security management services and activities with other departments and assuring that the staff follows established safety regulations in the use of equipment supplies at all times Maintain control uniform needs for departmental staff Requisite all supplies and equipment and maintains adequate inventory levels to provide a clean safe and comfortable environment Up keep and maintenance of equipments and machines scheduling of cleaning shift wise maintaining the visual appearance and aesthetic décor of the premises problem resolution job safety practices etc Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties Complete Event management for all the meetings and conferences and internal event of the Organization Accountable for all the utilities maintenance of office furniture including procurement of office furniture equipments various outsourced services like Security Services Printers Stationery Suppliers Electrician Water Suppliers and Travel Agents etc Assistant Manager January 2006 to January 2007 Company Name City Independently handled the overall functional management for Food and Beverage outlet implemented strict measures in customer care procedures to optimize guest satisfaction retention Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning Menu selection seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work Handled guest relationship planning and executing the operations to ensure quality service managing guest requests complaints and feedbacks and displaying cordial attitude towards them for referral repeat business to enhance profitability achieved a high guest satisfaction indices score Maintained detailed administrative and procedural processes to improve accuracy and efficiency Successfully established effective systems for record retention by creating database for daily correspondence tracking Training Administration Manager January 2004 to January 2006 Company Name City Analyzed each department s training needs and developed new training programs based on the analysis Designed training modules that implemented strategic business practices and organizational behavior training concepts Designed and developed training and development programs based on both the organization s and the individual s needs Considered the costs of planned programs and kept within budgets Worked in a team to produce programs that were satisfactory to all relevant parties in the organization such as line managers accountants and senior managers at board level Devised individual learning plans Produced training materials for in house courses Assisted in managing the delivery of training and development programs Ensured that statutory training requirements were met Evaluated training and development programs Helped line managers and trainers to solve specific training problems both on a one to one basis and in groups Develop the use of alternative learning methods in practice such as coaching e learning clinical supervisor shadowing to support the workforce development benchmark Independently handled the overall functional management for Food and Beverage outlet implemented strict measures in customer care procedures to optimize guest satisfaction retention Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning Menu selection seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work Handled guest relationship planning and executing the operations to ensure quality service managing guest requests complaints and feedbacks and displaying cordial attitude towards them for referral repeat business to enhance profitability achieved a high guest satisfaction indices score Handling the housekeeping general maintenance formulating administrative policies Arranging requirements such as transport facility guest house etc handling out sourced staff suppliers budget equipment materials and inventory control Designing the Annual Budget which contains the entire expenses in General Admin Infrastructure repairs and maintenance for the financial year Monitored training costs to maintain the training budget Created testing and evaluation procedures Effectively trained instructors and supervisors on techniques for managing employees Maintained corporate responsibility by staying up to date with laws that affect human resource training programs Designed electronic file systems and maintained electronic and paper files Managed the receptionist area including greeting visitors and responding to telephone and in person requests for information Education BBM Business Managment 2000 MYSORE UNIVERSITY INDIA City State India E commerce Skills Proven written and oral communication skills Proficient in managing business correspondence Ability to organize personal work priorities Knowledge of filing and updating records Ability to make travel and accommodation arrangements Light bookkeeping knowledge General office procedural knowhow Ability to work independently and as part of a team Ability to type at least 35 WPM Excellent organizational skills Expert in handling office equipment Internet savvy with expertise in Microsoft Office Excellent customer service orientation Ability to research and analyze data effectively Exceptional attention to detail and interpersonal skills Strong ability to use standard business software and applications Demonstrated ability to remain self motivated at all times Able to manage stress Flexible in working hours

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REALTOR Professional Summary Motivated real estate professional with 16 years of experience Versed in all aspects of real estate time management negotiation conflict resolution property management asset and portfolio management and administrative functions Core Qualifications UT Real Estate License Accredited Buyer Representative REO and Foreclosures Traditional Real Estate Short Sales Asset Management Title and Escrow Leadership Conflict Management Negotiation Experience 10 1999 to Current Realtor Company Name City State Manage the entire process of selling real estate Minimized losses on foreclosures through analysis management marketing and liquidation of real estate owned properties by clients and investors Evaluated economics of the property including BPO and appraisal analysis for month end figures and the best marketing disposition plans Prepare listings sales contracts counter offers for negotiation with the banks Negotiated seller s deficiencies to be waived with financial institutions and other s who had a vested monetary interest in the property Provided marketing direction to brokers and monitored the performance of outside agents Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis Communicate with clients to understand their property needs and preferences Negotiate contracts on behalf of clients Ensure that the legal formalities are completed prior to closing dates 04 2014 to 12 2015 In House Realtor Company Name City State Buyer s Agent for Restore Utah Successfully negotiated and closed 55 MLS transactions during my one year contract Identified long term value in properties Prepared documents such as representation contracts purchase contracts and estimated settlement statements Evaluated properties established values and developed marketing strategies that maximized sales proceeds reduce marketing time Monitored multiple databases to keep track of all company inventory 07 2007 to 06 2011 Sr REO Asset Manager Company Name City State Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity Monitored the eviction process negotiated cash for keys with occupants Evaluated properties established values and developed marketing strategies that maximized sales proceeds reduce marketing time Supervised brokers to ensure that properties were being marketed according to client standards Managed third party vendors and obtained bids overseeing repairs and maintaining properties Negotiated contracts based on the best interests of clients Met all monthly and quarterly sales goals 02 2005 to 08 2006 Tax Research Analyst Company Name City State Produced tax reports for builders and title companies Extensive file management and maintenance Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints 05 2003 to 11 2003 Licensed Title and Escrow Officer Company Name City State Actively communicated and assisted realtors mortgage bankers and loan officers with real estate transactions of all types Maintained connections with sellers and buyers financial institutions homeowner s associations and other institutions that had vested interest in the properties Prorated fees such as real property taxes per the contract and prepared the settlement statements and loan documents Reviewed documents ensuring all conditions and legal requirements were fulfilled Coordinated in house and outside closings 08 1999 to 05 2003 Realtor BPO Specialist Accredited Buyer s Specialist Company Name City State Negotiated facilitated and managed real estate transactions Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area Developed and maintained a list of properties suited to different needs and budgets Managed contracts negotiations and all aspects of sales to finalize purchases and exceed customer expectations Negotiated contracts on behalf of clients Guided clients from beginning to end of the home buying process in choosing the right property Extensive file management and document imaging Performed all property evaluations for banks relocation and asset management companies Education 2003 Escrow License Title and Escrow DW Moore City State 1999 Real Estate License Real Estate Stringham Real Estate School City State Professional Affiliations National Association of Realtors Utah Association of Realtors Skills Asset Management Administrative Client Relations Computer Proficient Conflict Management Contract Negotiation Digital Photography File Management Marketing Microsoft Office Organizational Skills Problem Solving Property Management Real Estate and Tax Research Sales Software Sales Force Social Media

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ASSOCIATE Summary To pursue a challenging career responsible for being associated with a progressive organization and by keeping up with the latest trends and applying knowledge and work dynamically towards the growth of the organization Experience Associate June 2012 to October 2013 Company Name Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning purchasing production stock management Handling of 15 members team including CL s Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card Preparing and closing the GRN Ensuring proper distribution of material inventory control Supervising in updating daily bin card system in store Handling manpower and making awareness of in time work Store material keep record maintain stock control To handle receipt issue activities of all types of material Maintain the FIFO 3C 5S Preparing in the documents in JIT System and following CAPA system Monitoring the storage of stocks and ensuring right material stored at right place Maintaining FIFO issues transaction document location the master part list I Process Services India Pvt Ltd Associate of ICICI Bank Ltd Duration From October 07 May12 Designation CPA Manager Credit Operations Key Profile Finacle Core Banking Symbols Handling in Cash Credit Overdraft Bank Guarantee and Letter of Guarantee Demand Loan Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients Preparing of CMA Preparing of CAM Credit Appraisal Memo Analyzing Bank Statement like OD CC Current account TL Preparing Post Sanction Documents like CAL SCMs I Memo Monitoring day to day Account of clients and update it in excels in month wise Updating of Processing Fee of Entire South Portfolio Clients prepare the MIS Doing Operational Review for the Clients Checking out the Customer s Account Limits of various products Finding out the Outstanding Limit liabilities and Overdue Checking out the Tempory overdrawn for each and every Client Finding the cheque returns Inward Outward Seeing the Disbursement details Taking out DR report and Due plus reports for the Term Loan Clients Taking out the Repayment Schedules for Term Loan Clients Admin Executive May 2005 to August 2007 Company Name Arrangement of felicitation functions for Insurance agents and to the employees Coordinating with the Development Officers from various branches Coordination of Induction Training and other joining formalities for New Joinee Allover support coordination of all departments for smooth functioning Manager Customer Company Name Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal payment ledgers in tally VAT filing is done Preparing of MIS as per the organization Education Degree Institution College School University Board Year M B A HR Annamalai University Chidambaram Annamalai University 2008 B B A Madras University City Dip Computer Technology 2000 Madras University D C Tech City Computer Technology PG Dip Labour Law Administrative Law 1997 S S L C I C F Silver Jubilee Matriculation School Labour Law Administrative Law Certifications Handling of Vendor management Personal Information Father s Name C Gopinathan DOB 27 12 1978 Sex Male Marital Status Married Present Address No 16 29 Moorthy Nagar Villivakkam Chennai 600049 Languages Known English Hindi Tamil and Malayalam Place Chennai K Sanjay Interests Sports Discipline Athletics A Lions Club Volunteer Blood Donor in Apollo Hospital ACCOLADES All India Inter University Gold medalist Twice Represented Tamilnadu for Several times and won Laurels to the State Organized 2 State level Competition in Athletics in Nehru stadium Chennai Played Volley Ball in school Level competitions Skills acquisitions Banking C CL closing CPA Credit Client Clients database filing HR Insurance inventory control Microsoft Dynamics MIS NAVISION negotiation problem solving purchasing quality requirement Sales stock control Supervising Vendor management wise Additional Information EXTRA CURRICULAR ACTIVITIES Sports Discipline Athletics A Lions Club Volunteer Blood Donor in Apollo Hospital ACCOLADES All India Inter University Gold medalist Twice Represented Tamilnadu for Several times and won Laurels to the State Organized 2 State level Competition in Athletics in Nehru stadium Chennai Played Volley Ball in school Level competitions PERSONAL DETAILS Father s Name C Gopinathan DOB 27 12 1978 Sex Male Marital Status Married Present Address No 16 29 Moorthy Nagar Villivakkam Chennai 600049 Languages Known English Hindi Tamil and Malayalam Place Chennai K Sanjay

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TEAM LEAD SENIOR ANALYST Professional Summary MBA in Business Management Finance M S in Information technology Professional Summary Overall 7 years of experience in implementing and supporting Information technology operations and multiple business projects for Google Maps Wipro for client Hewlett Packard Over 4 years of experience in project management operations management in leading multiple small scale and large projects by staffing and resource planning managing metrics people management project life cycle Managing day to day operations and KPI for the project and delivering in specific time frame Determine and analyze process requirements and develop functional needs for the processes Worked with cross functional teams for 5 years includes training technical quality metadata tech stop and other cross functional teams like business analysts quality analysts Worked with other functional leads and senior quality analysts by proposing various solutions Skills Diploma in Computer Applications NICET Institute Core Java Completed Web Designing MS office package course from APTECH Computers India JIRA tool SQL Microsoft Office PowerPoint Excel Visio Project Seeking for PMP Certification will get certified at the earliest Work History Team Lead Senior Analyst 01 2012 to 08 2012 Company Name City Ensured that all the projects and processes are adhered to pre defined standards Acted as a liaison between the senior business managers and various global stake holders Recruited 100 Analysts for the process by suggesting best practices and effective methods Captured and documented business requirements and transformed them into functionalities Strategic management Project Initiation Planning Delivering project deliverables in time frame Collaborate on system specifications and workflow documents for new projects and or features and maintains updates existing specifications and project documents Capacity planning staffing and resource allocation as per the requirements Possess good written and verbal communication skills for influencing team members stakeholders Demonstrated various strategic management leadership skills for executing multiple projects Operations Project Lead for Multiple Projects Cognizant Global Logic 2012 January 2016 April for Client Google Maps Roles and Responsibilities Daily monitoring of metrics investigating inefficiencies and improve team processes to meet KPI Monitor work flows and conduct quality reviews to ensure high standards in line with project needs Liaise with management regarding work flows industry updates changes and policy reforms Analyzing requirements client needs and policies by transforming them into business functionalities Bridging the gaps in various cross functional teams by documenting various policy and process enhancements with effective communication Tracking of various metrics on daily basis for generating weekly metrics reports Ability to make sound and wise decisions in projects for solving complex operational problems Performing root cause analysis for identifying various problems and providing optimum feasible solutions Educating and coaching team members on various policies standards by enhancing competencies Monitoring performance of analysts by adding and measuring various performance metrics Interpret customer feedback monitor satisfaction and help drive programs to improve team performance Analyze metrics and recommend operational flow improvements based upon analysis Experience in presenting various complex information and data in a precise and understandable way Driving exceptional customer service to the end clients Experience in breaking down problems and issues into segments and resolving them by strategy in given timelines Demonstrated transparent accountability in various projects throughout the leadership career Documenting and defining the scope time and costs of the project Mentoring Training the newbies and other cross functional teams on various IT products and functional needs and business needs Trained over 200 associates by sharing knowledge on various processes of multiple projects Expert in all the project management tools like MS Share point Visio and very proficient with excel word PowerPoint and SQL Service and Escalations Ticket management Prioritizing issues related to production and resolving them by amicable solutions Proactively tracking bottle necks in the process and resolving them by providing feasible solutions Writing SQL queries for updating and checking dashboard metrics to ensure operational efficiency for enhancing KPI Ability to work independently with minimal supervision Worked with various and different cross functional teams like business and quality analyst s others Associate Analyst 01 2011 to 08 2012 Designed and developed various Business works projects as part of integration Understand existing frameworks and applications Determining requirements and translating them to business requirements Providing solutions for complex challenges to various cross functional teams Highlighting issues pertaining to process and documenting best practices for process enhancement Proficient using excel and SQL basic queries for data extraction analyzation and reporting Associate Analyst 02 2009 to 11 2009 Company Name Helping customers by giving feasible solutions related to windows operating systems Solving all complex problems pertaining to computer hardware and software Troubleshooting all the internet and network cable issues and other computer peripherals Suggesting alternate products and pitching for sales Achieved CSAT KPI by providing optimum solutions and customer satisfaction Resolving customer queries pertaining to H P products and achieving customer satisfaction Data Entry Specialist Analyst 06 2008 to 01 2009 through Kelly services for client Google Analyzing data and using various queries to transform the requirements Determining process and business requirements Transforming process requirements into business logics and functionalities Providing good communication to end clients and business leaders Documentation of various process to increase operational accuracy and efficiency Writing basic SQL queries for data reporting and for other business technical functional needs Education Bachelor of Commerce accounting and business management Osmania University accounting and business management GPA 3 0 Master of Business Administration GPA 3 4 Master of Science Information Technology Wilmington University Delaware Information Technology GPA 3 31 Skills analyst basic Business works cable Capacity planning coaching computer peripherals computer hardware Computer Applications Client clients customer satisfaction customer service Documentation Driving features frame functional Java leadership leadership skills Logic Mentoring Excel Microsoft Office MS office windows operating systems PowerPoint Share point word network policies presenting processes Project Lead project management quality reporting sales sound SQL staffing strategy Strategic management supervision translating Troubleshooting verbal communication skills Visio Web Designing wise workflow written

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SR WORKFORCE MANAGER Summary Results oriented Workforce Relationship Manager with diverse background in management customer service Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings Experience 12 2014 to 05 2015 Sr Workforce Manager Company Name State 33 reduction of non productive agent time 600 workforce Forecasted 14 million yearly contacts within 5 of projection FY16 Q1 savings of 250 000 thru allocating volume on offshore Reduced hours onshore by 46 17 million saved annually Saved 1 14 million annually 30 performance improvement Launched three T Mobile stores net revenues of 600 000 annually Volunteer work and community wide outreach activities Bluestem e Commerce Workforce Planning Manager Pennsylvania 07 15 10 16 Managed onshore team of five 5 workforce Kronos analysts seven 7 Quality Assurance analysts to ensure optimum deliverables for account management along with two 2 Reporting analysts Supervised real time team of four 4 at two 2 onshore locations maintaining intraday allocation to budget to achieve various service level objectives for Sales Customer Services queues Forecasted 14 million yearly contacts hitting within 5 of projection on offshore within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on offshore to budget FY16 Q1 savings of 250 000 Reduced non productive time by 33 thru schedule optimization 600 workforce onshore Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to 1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed coached team members through departmental cross training to ensure business continuity Lead creation revision of non existent outdated departmental SOPs for Workforce Kronos QA to provide consistent guidelines training materials resulting in a 16 departmental manpower reduction and 100 000 annual savings Modified Hours of Operations that reduced onshore hours by 46 saving 17 Million annually while boosting employee morale Managed a team of four 4 enterprise schedulers along with six 6 indirect support real time staff both on offshore 7 by 24 Managed workforce department for Alorica s 1 client DirecTV Planned capacity for each respective nine 9 site s operation training teams to meet client expectations 2 000 workforce Analyzed monitored and reported on all staffing assumptions client s call volume headcount requirements shrinkage attrition and handle time goals and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30 minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion including opening new sites and recommended action for staffing Improved workload balance between nine 9 sites thru allocation adjustment of the seven 7 lines of business Directed maintained weekly best practice client calls for each of the seven 7 lines of business to ensure team had adequate training resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources performance deadlines for deliverables such as meeting contractual KPIs for the seven 7 lines of business eBay Enterprise e Commerce Workforce Specialist WFM Florida 11 11 12 14 Received SPOT AWARD from Director of Workforce Planning Business Intelligence included bonus for leadership within my group during the most transitional period within the organization resulting from a 40 departmental manpower reduction Ensured optimum Intraday staffing performance at 4 onshore locations with 5 000 workforce to drive cost savings in a 7 by 24 setting no offshore support Administered real time monitoring as it relates to queues occupancy service level handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90 adherence workforce target Prepared Hosted Reported WebX daily tele conference meeting enterprise wide to review previous day s performance current future day s plans staffing trends expected volume marketing campaigns to ensure readiness for 100 clients 12 Verticals Constructed daily impact summaries for service level and performance as it related to real time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing dynamic forecasts of 20 Million contacts annually Trained new current Team Members on SOPs using authored materials along with updating current materials Volunteer work BET building evacuation emergency response team and community wide outreach activities l 01 2000 to 11 2011 Consultant Company Name Supervised operations project readiness preparation and implementation for telecommunications and customer service systems for call centers ranging from 15 100 employees including monitoring review of performance metrics workforce adherence to achieve client expectations Integrated senior management staff duties of a national customer service claims management center into existing operations at corporate headquarters saving over 1 14 million a year with a 30 performance improvement Recruited managed and trained employees developed and implemented policies procedures for marketing and customer service strategies to client specification satisfaction Launched three 3 T Mobile authorized dealer wireless stores with net revenues of 600 000 annually Managed client accounts and identified business development opportunities b2b while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation planning including contract negotiations and on off site coordination for 1 million budgets campaigns utilizing interactive intelligence while coming under budget Promoted publicized clientele for arrangement of international venues including speaking engagements lectures tours using social media marketing campaigns to optimize budget 10 1996 to 01 2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two 2 onshore Centers including scheduling staffing recruiting hiring training and performance reviews and Q A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele Microsoft HP Deutsch Bank Gateway Comcast Symantec including providing premium customer service technical support Reported daily metrics of Help Desk performance measurements KPIs of all clientele at multi sites ranging from 400 1400 employees including volumes averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real time according to contractual stipulations current performance volumes and trends Co Created Co Chaired both Stream s Values Committee and Stream University established for workforce development lower attrition still in effect today Education Bachelor of Science Social Science Portland State University City State Social Science Skills account management b2b balance budgets budget business development Business Intelligence contract negotiations Clientele client clients Customer Services customer service e Commerce executive management senior management financial Gateway Help Desk HP hiring Kronos leadership Director marketing market materials meetings Enterprise optimization performance reviews policies proposals speaking quality QA Quality Assurance real time real time recruiting Reporting Sales scheduling specification staffing Symantec technical support telecommunications training materials

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CUSTOMER SERVICES Summary Professional in Economics with 7 years of experience in the financial sector as administrative assistant manager analyst and customer services Optimizing work methods through the planning and execution of daily activities that correspond to my position I have the ability to work in a fast paced environment successful in maintaining multiple tasks able to work well individually or with a team dedicated and focused to achieve the objectives Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader Analysis Accomplishments Improved department efficiency 40 through implementation of strategic workflow and process improvements Maintained accurate accounts including cash inventory prepaid fixed assets accounts payable accrued expenses and line of credit transactions Created new operational planning strategy to drive business development Researched calmed and rapidly resolved client conflicts to mantain customer relationship Experience 07 2016 to 11 2016 Customer Services Company Name City State Support english and spanish incoming call flow Provide information to new and existing customers to support their needs and finding a solutions to keep customers satisfied and retain business Navigate computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information records each call by accurately documenting status and comments in the platform 06 2013 to 05 2015 Manager BPO Analyst Company Name City Lead Team of 15 professionals Analysis coordinator and risk management for Citibank International Record national and international ACH transactions to reduce risk of fraud and comply the policies and government regulations Create monthly reports to maintain the business control Define strategy and bussines plan to control the volume transactions Train and suppot risk personnel during new system implementations ans upgrades 10 2008 to 05 2013 Financial Assistant Trader Company Name City Support the financial investment area in buying and selling financial assets Advise the customer with their investments to higer returns Find solutions to customer s necessities through e mail and phone calls Organize electronic files and maintain paper files updates Verify details of transactions including funds received and total account balances Deposite dividend Payments settle invoices administer the petty cash to keep the office up to day provide financial reports and office supplies Open ans assign new Client Accounts Keep confidential information Education 2014 Bachelor of Science Economics City Colombia Economics YENI MALDONADO Languages Spanish English Portuguese Skills Attention to detail Billing Customer Services data Analysis Documentation e mail English organize files financial financial reports investments Leadership meetings Microsoft office office Portuguese Risk Management selling Spanish Strategic Planning phone web page

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BPO TEAM LEADER Summary Seeking to provide top quality support to ensure a competitive advantage in the global marketplace Accomplishments Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95 in 4 days Achieved a strong relationship with agents sales of company partners in exceeding groups expectation of service and increased sales relations Experience BPO Team Leader 02 2015 to 02 2017 Company Name City State Managed and motivate BPO Onboarding Team to meet team goals Auditor of documentation and group implementation Interact with PPO Network management clients agents and sales Executed and met project deadlines Strong sense of urgency able to resolve escalated issues immediately Developed and executed implementation workflow processes Maintain 95 within 4 days TAT for implementation of groups 5 above agreement with client Manage over 3000 clients and brokers BPO Implementation Specialist 05 2013 to 02 2015 Company Name City State Infrastructure for O drive and folders Developed a more efficient system for emails BPO Workflow and manual Enhanced and improved maintenance of agent group information with DW Data Warehouse program Assistant to Account management team and VP of Administration Re pricing Coordinator 06 2009 to 06 2013 Company Name City State Re pricing of HCFA and UB s claims Developed relationships with PPO network management vendors Select Health Partners Encore Multiplan Medicare DHS and Aetna claims Correspond with Examiners regarding status of RRT referrals Solely responsible for all Aetna claims 30 000 lives Implemented workflow and first manual of Aetna process Improved and decreased errors with auditing process Verification of Provider Facility PPO status Administrative Assistant HR Assistant 04 2004 to 04 2009 Company Name City State EZ Movers Long Distance Dispatcher Assistant Long Distance scheduling of drivers trucks Administrative paperwork for pickup and delivery Data entry of information of customers Spreadsheet upkeep of scheduled deliveries Interact with customers and drivers in regards to pickups deliveries and or payments Rainbow Hospice Receptionist Front desk duties Incoming and outgoing faxes Assist PCM Clinical secretary RN Social workers Handle all incoming calls to both main office and ARK location Process all faxes accordingly Keep accurate track of overnight calls and team faxes General Administrative duties Answering phones Processing invoices Data entry of all purchase orders using scanning system batch invoices and close file AS400 used Administrative Assistant II HR Coordinator 08 2002 to 01 2004 Company Name City State Assist management in coordination of organizational administration activities performance review cost center updates customer issues and within scope of authority resolve problems and issues independently and proactively Responsible for the daily operations of the field office assuring employees were up to date with pertinent information work closely with the Office of Building in any issues Prepare and process submit reports timekeeping and other payroll and business operations processes train staff or management on timekeeping and other administrative processes Expense reports submission Review approve all invoices billing for process Submission of checks for payments Utilize SAP program Assist management in special projects Attend meetings seminars and record notes or provide information when needed Schedule and coordinate meetings conferences travel arrangements and maintain group or manager s business calendar Manage the process of on board additions transfers to staff to assist the manger in ensuring a smooth transition Responsible for the day to day coordination and routine administration with LAN activities for field office Interface with internal and external contacts regarding business unit administration issues and concerns Demonstrate the ability to organize and balance the responsibilities of budget control travel supplies invoice processing Excellent interpersonal skills with the ability to interact with internal external business partners and staff at all levels Excellent organizational skills to prioritize and coordinate multiple tasks Education Producers License Life and Health 2013 Kaplan City State B A Business Administration 2018 Kaplan University City State Associate of Science Business Administration 1992 Northwestern Business College City State Business Administration Pastoral Counseling 2014 New Hope Counseling School City State B A nonaccrediated Ministry and Biblical Studies 2014 International School of Ministry City State Skills Administrative duties Active Learning Calendaring Client Relations Computer Proficiency Coordination Creative Problem Solving Critical Thinking Customer Needs Assessment Customer Service Data Entry Documentation Email Executive Management Support Filing Grammar Internet Research Letters and Memos Multi Task Management Organizational Skills Prioritization Scheduling Service Orientation Telephone Skills Time Management Travel Arrangements Type 85 WPM Typing Vendor Management Documentation auditor Hospice Assistant Human Resources assistant Invoice processing Order entry Re pricing of claims Receptionist Recruiting and trainer People skills great enthusiastic people person advanced problem solving great organizational skills Computer skills MS Office Data entry RIMS SAP Outlook Data Warehouse Maintenance Provider Maintenance Microsoft Excel Microsoft Office Suite Microsoft Outlook Microsoft PowerPoint Microsoft Word

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DIRECTOR OF OPERATIONS BPO Executive Summary Results Focused management professional offering 15 years of progressive leadership experience Transforms high potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success High energy Manager successful in building and motivating dynamic teams Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth Core Competencies Operations Management Staff Development Change Management Cross functional Team Management Complex Problem Solving Calm under pressure Computer Savvy Skilled negotiator Experience Director of Operations BPO 11 2013 to 04 2015 Company Name City State Responsible for 3 Sales Locations Over 200 employees managed team of 200 professional that consisted of hiring training and performance management Strengthened the client relationship between the client and Concentrix Increased Client revenue from 2 2 Million to 3 Million on a monthly basis Surpassed revenue goals in four consecutive quarters Over 6 Basis points improvement in all conversion metrics Improved every KPI from Close Ratio Activation per rep and overall ARPU Led the program meetings strategy and overall direction on a daily basis Revamped new comp plan for reps more geared to Sales performance Increased profits by developing initiating and managing sales programs on a day to day basis P L responsibility Increased overall Gross Margin to as high as 32 Director of Sales 05 2010 to 11 2013 Company Name City State Responsible for 2 Direct Sales Locations Over 500 People hiring training and performance management Consistently ranked 1 site every month in 2010 Improved every KPI metric from Close Ratio Activation s and ARPU Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans Training Quality and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics Hired and Trained new Management and mentor them for success Presented Sales Analysis to Executive Management regarding Direct Sales Performance Led site Management with staff meetings new strategy and direction on a Daily basis General Manager Of Sales Operations 10 2005 to 05 2010 Company Name City State Established a New Sales Team from the ground up Hiring training and performance management on a daily basis Sales team grew from 50 reps to 300 in the site due to high performance Led Supervisors and Managers on a daily basis and implemented that led to increased performance Developed and Implemented new business life cycle which included planning marketing hiring and training 1 Sales performing site every week month and year from 2006 2010 in every metric YoY improvement in every Metric Close rate increased from 19 in 2005 to 32 CR in 2010 Led the Sales team on a day to day basis with high energy and employee engagement Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix AZ Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P L for 300 sales rep in the site Sales Supervisor 11 2003 to 10 2005 Company Name City State Led a team of over 14 OB Sales reps Motivated trained and developed and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance Handled Sales reps reviews on a annual basis Trained and developed reps through call monitoring and one on one meetings Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis Education and Training Business Management 2001 Bergen Community College City State USA Skills Business Management conversion Client Customer Satisfaction Customer Services customer service experience Direct Sales direction Executive Management focus forms hiring languages Director marketing meetings works Enterprise Network performance management Quality real time recruiting Sales Sales Analysis Spanish Strategy

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SR CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries Recognized and known for commitment to excellence and delivering high quality service Highlights Full Life Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80 Peak Season Travel Recruitment Planning Experience Sr Campus Recruiter August 2009 to April 2016 Company Name City State Utilize social media referrals marketing materials university recruitment information sessions open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking admissions and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of 300 000 to 335 000 for recruiting marketing awards events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast NC SC VA WV FL TN GA Lead Recruiter Seasonal March 2015 to August 2015 Company Name City State Manage full cycle recruiting hiring marketing and placement of teachers Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County Read to Achieve summer program Track metrics related to recruiting e g candidates yielded by each source time to hire etc to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr Recruiter October 2007 to March 2009 Company Name City State Managed all phases of recruitment including defining hiring management needs and posting available positions Utilized job boards referrals 3rd party vendors advertisements and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi level call center environment with a 20 day TTF goal for Sprint Sealy Aetna and AT T BU s Created and monitored key metrics regarding staffing cost efficiency TTF recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews reference and background checks on all job applicants Maintained and managed a recruiting budget of 7 000 for brand awareness travel and events Employment Specialists September 2004 to October 2007 Company Name City State Maintained and supported a workbench of 100 150 requisitions exempt and non exempt within the southeast and southwest areas of the country with a 30 60 90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre screened job applicants and coordinated weekly travel itineraries for applicant interviews Performed employment background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA Human Resources 2004 Webster University City State Human Resources BA Education 1997 South Carolina State University City State Technical Skills Microsoft Office Word Outlook PP Excel Vurv Taleo Banner Brass PeopleSoft HireExpress SAP HRIS Policy and FMP

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NOC ENGINEER Summary To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency Working as a NOC Network Operation Center Engineer in Encore Capital Group That is a leading BPO in call center technology Having Eight plus years of professional experience I bring forth a unique set of knowledge and skills which include an in depth understanding of Business Processes and Structured Methodologies experience in the Customer Service industry excellent understanding of Offshore Client requirements professional education and valuable experience gained mostly while working in last couple of organisation Highlights Service Now Microsoft Lync MSN VPN Cisco client Cisco SSL Check point Secure client Operating System XP Windows 7 Office Tools MS Office 2007 2010 Experience NOC Engineer Apr 2011 to Apr 2016 Company Name Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego USA They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments also have overseas operations in Costa Rica Warren ST Cloud San Antonio Dallas Phoenix and so on Key Responsibilities and Technical Skill Set Project EOS NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA UK India Key Responsibilities and Technical Skill Set Event Management interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions Incident Management Handling P1 Outage Interruption Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines Training new hires in NOC team Alert configuration of server and network devices according to their threshold value specified by the concern team Monitoring infrastructure devices with the help of various tools like Application Manager Netflow Analyzer and Solarwinds Orion Performing day to day activity which is specific to MCM environment with the help of tools like AS 400 SQL server management Studio and Idera Updating Dashboard maintaining inventory for all NOC activities Keep tracking of all Service Now tickets and their SLA s Making shift Roster for all NOC engineers Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team Working on Solarwinds Orion for configuring alarms Nodes and other network devices ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011 Company Name supported technical troubleshooting for Desktops and Laptops for customers in both the US and China Troubleshooting included all kinds of hardware and software based queries for Win XP Pro and Vista After 11 months i was promoted to L2 Engineer As a Level 2 Support was responsible to coach Level 1 analysts by taking up technical sessions making shift roster engineer s attendance also making pending call reports on daily basis Key Responsibilities and Technical Skill Set Giving first level support to end users and coordinating with other team for second level support if required Training new hires in the team as per the process and technical documentation furnished during the transition period Handling all client escalations for the team in an effective manner Critical Documentation Training and Process Setup Improvements as well as Customer Interaction Creative bent of mind to track and learn new technologies quickly Managing VC equipment s for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008 Company Name As a member of the ServiceDesk Team Working on Global Helpdesk Del IT Mailbox Taking care of outages and interruptions following up with NOC Server and operations to minimize the outage impact on production Deal with all Win 7 XP Pro machines on Network Troubleshooting Client Based Applications like Prolaw Qlaw Noble and GUI etc Troubleshoot issues related to VPN connectivity Providing first level support to end user through remote support RDP Microsoft Lync and teamviewer Also working and helping other team members by providing 2nd level support on escalated issues Creating and disabling LAN I series and noble ids for new hires and NLE s Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server Monitoring server performance for latency issues and providing support to end users for resolving latency issues Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access ID creation and password resetting Working remotely on file server to provide access of specific path or department folder As a part of SME team Tier 2 assisting Level 1 analyst by taking up technical sessions and updating them with current update new technology and process changed As a member of the Floor Support Team Participate in Floor activities in weekend Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment s for connecting video conference Daily routine activity while working in morning shift like printer check VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC includes win 95 98 ME XP and NT includes win 2000 and NT Key Responsibilities and Technical Skill Set Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S L A Giving online support to china U S users over MSN through Team Viewer software Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory Hardware and Software and follow up with vendor calls also Jan 2007 to Jul 2008 Company Name Worked as a Sr C S A as well as Allocator in an inbound process Xerox Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE if required Key Responsibilities and Technical Skill Set Logging call related product query for toner booking in oracle Assigning call to engineer or warehouse and coordinate with engineer for the same Punching install report and inventory also handled sales call Education Bachelors of Arts BA Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma ADCHNP in Computer Hardware and networking from JETKING New Delhi CCNA trained from NET TECH Institute Janakpuri LEADERSHIP ESSENTIALS CERTIFICATE A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution ITIL v3 certified Having good knowledge of incident management Personal Information Father s Name Mr Vikram Singh Dogra Mother s Name Mrs Soma Devi Date of Birth January 26 1985 Gender Male Marital Status Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203 Karan Vihar Kirari extn II Nangloi New Delhi 110086 Interests Permanent address H No 203 Karan Vihar Kirari Extn II Nangloi New Delhi 110086 RECREATIONAL ACTIVITIES 1 Watching Science fiction movies Action Movies 2 Interests in Various Sports activities Cricket Volley ball I hereby declare that the statements made in this document are true to the best of my knowledge and belief Date Place Sanjay Dogra Languages English Hindi and Punjabi Skills a Level 2 analyst Arts AS 400 bridges C call centre CCNA Cisco closing coach Computer Hardware Hardware credit Client Desktops Documentation Engineer English Event Management filing GUI Hindi ids maintaining inventory inventory ITIL ITIL v Knowledge Management LAN Laptops LEADERSHIP Logging Managing access Microsoft exchange mail MS Office Office Windows 7 Win Win 7 win 2000 win 95 98 NT MSN Enterprise Network networking Operating System ORACLE printer Punjabi sales San SLA SQL server SSL tax technical documentation Phone Troubleshoot Troubleshooting video VPN Vista VC Xerox machine Additional Information PERSONAL INFORMATION Father s Name Mr Vikram Singh Dogra Mother s Name Mrs Soma Devi Date of Birth January 26 1985 Gender Male Marital Status Married Permanent address H No 203 Karan Vihar Kirari Extn II Nangloi New Delhi 110086 RECREATIONAL ACTIVITIES 1 Watching Science fiction movies Action Movies 2 Interests in Various Sports activities Cricket Volley ball I hereby declare that the statements made in this document are true to the best of my knowledge and belief Date Place Sanjay Dogra

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BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set up and service delivery Onshore account manager for BPO engagements with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams as well as responsibility for business development with new and existing clients within BPO A diverse career graph with rich experience in Strategy Planning Service Delivery Delivery Management Business Analysis Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management Solution Architect Transition Expertise in handling Transition planning and support Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company with initiatives involving re engineering of business processes operations and enterprise applications Excellent analytical organizational interpersonal skills Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast paced deadline driven environment Proven ability to translate Business needs into technology requirements that supports the company s Business objectives and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business Support Function implementation and training Results oriented professional recognized for taking on major initiatives and adapting to rapidly changing environment and resolving mission critical issues to ensure bottom line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY 14 15 Delivery Management Managed the contract with the financial estimated and have exceeded the operating margins year on year Was promoted as a Business Account Lead due to exceptionable delivery management Client Value Creation Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P L impact to the client Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name City State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract Activities include managing the P L of the account managing the teams implementing and improving standard processes and tools to drive operational efficiencies and meeting operational and financial commitments Developed and managed the outsourcing delivery contract relationships including transition service delivery and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations Participated in RFI and RFP responses and enable business case creation for creating a winning solution P L Responsibilities for the account and ensuring overall profitability Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor s offerings Participate in the development of standard costing of new services contracts and sign off on commitment to proposed Service Level Agreement SLAs Review and validate specific solution configuration deal shaping to ensure delivery capability will achieve client expectations Work with delivery leadership to sign off on the solutions Support sales opportunities and validate expected delivery capability Key Achievements Successfully renegotiated a 35 M USD contract extension 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments General Manager March 2011 to January 2014 Company Name City State Program Managing 2 engagements in F A and Legal BPO Scope for a Nordic and an US client respectively The key object of the F A scope is to perform different activities across towers P2P OTC and R2R in which various process are covered like Vendor creation invoice processing helpdesk T E Payment Fixed assets Reconciliation Cash allocation Billing CCI and so on For the legal client we do Data Entry which includes 5 functions for their foreclosure legal paper service of process business The functions are Data Entry Case Information Gathering Affidavit Entry Summons Assignment and Backend Indexing Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers Act as single point of contact in each of the Accenture Operations organizations regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area Provide expert input or access to Accenture Operations SME s on regional impacts and needs Manage escalated risks and issues in conjunction with the Program Lead Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process Sign off service acceptance on behalf of the Service Delivery Organization Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that Working with the HR Capability Development and all other support groups to enable it Occasionally support Geo Sales teams in defending the Service proposals Key Achievements Engagement managed under my leadership was chosen to represent Accenture as the Best Performing Outsourcing Deal in IAOP forum Delivered 7M USD P L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70 Engagements under my leadership had the lowest attrition rates Operations Lead March 2010 to February 2011 Company Name City State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client The key objective of this Clinical Research team is to collect monitor and research assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client The key objective of this Pharmacovigilance process is to collect monitor and research assesses and evaluate information from healthcare providers and patients on the adverse effects of medications Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers Key responsibility is to manage the Overall Service Delivery ensuring SLA Compliance for the Single Case Processing Team Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client Forecasting hiring requirements and completing the hiring for the process with the line HR Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables Bi annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept Scheduling of trainings for the team members with the various departments as per the business need Maintaining healthy client relations to ensure smooth business flow Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements Front ending with the client on all process related issues including capacity management and target setting Key Achievements Involved in setting up of the accuracy framework of the AEP GBP and DocTech processes Designing and functionally implementing the metrics management process resulting in productivity and through put increase Restructuring the resource level performance management system and reformatting the individual level Balance Scorecard to make the performance evaluation data driven Setting up of the Incident Management process resulting in month on month reduction of client rework of cases Solutioned Aggregate Safety Reporting Productivity SLAs Setting up people forums resulting in improvement of GES scores and reduction in attrition Created the Operation Guide document for the processes Assistant Manager Manager August 2006 to October 2008 Company Name City State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project Was responsible for ensuring that the SLA s for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance Holding team meetings taking one on one session and sharing the best practices Maintaining team statistics leave record training schedule and preparing the performance based Strategizing to meet the SLA targets of the process with the Client Forecasting hiring requirements and completing the hiring for the process with the line HR Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables Bi annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept Scheduling of trainings for the team members with the various departments as per the business need Client relations to ensure smooth business flow Key Achievements Was given the Zen Master Award Was given rewards points by Sr manager for exceptional performance Implemented behavior driven input metrics which helped in increase of call productivity of 30 within 2 months Streamlined the SLA reporting process Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process Team Leader December 2002 to July 2006 Company Name City State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks Responsible for the team s performance and it s a part of my goal to ensure that my team s performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA s are met Conducting briefing and giving explanations to the client on the process performance on bi weekly basis Had the additional responsibility as a process trainer in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates Interacting with the client to discuss the strategy for collections and to raise the monthly invoice Weekly scheduling and staffing for Team members Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager Annual appraisals for the Team Members Facilitating recruitment and training for the process Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level Key Achievements Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews Senior Technician February 2002 to December 2002 Company Name City State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician Provide technical support to incoming calls Provide process training to new hires Coaching and mentoring agents Maintaining dash board Monitoring calls Key Achievements C SAT scores of 94 in knowledge and 96 in courtesy in 245 surveys was the all time highest across the floor Was twice awarded for making maximum smart transfer up sells Got a G5 and P4 rating in the appraisal 5 being the highest Process Developer July 2000 to September 2001 Company Name City State Making outbound collection calls Taking escalated calls Mentoring and on the floor training of new hires Updating dashboard Briefing new updates Sharing best practices Key Achievements Got promoted in 12 months of joining Was awarded the star of the month award twice Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores Education MBA Finance 2015 Mahatma Gandhi University State India Gold Certification Operations MAnagement 2013 ISB Accenture Joint Program City India Diploma Hotel Management 2000 Institute of Hotel Management City India High School 1997 Bharatiya Vidya Mandir City India Interests Avid follower of Soccer and Cricket Love cooking and watch movies Personal Information Married Skills Program Management Service Management Client Relationship Management Sales and Solutioning Transition Management Performance Management Managing P L

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RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale retail servicing and loss mitigation in the mortgage banking industry Expertise includes cold calling mortgage processing operations underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company Experience March 2014 to November 2014 Company Name City State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying designing and executing the appropriate risk management processes and practices for establishing a well managed business Responsible for standard risk reporting management including input updates for various reports August 2010 to February 2014 Company Name City State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability assess borrower hardship analyze housing expenses and determine proper loan resolution Work as loan modification underwriter for Chase BAU HAMP Freddie Mac Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor insurer guidelines were followed Analyze delinquency perform escrow analysis analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production February 2009 to July 2010 Company Name City State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower s credit mortgage payment histories employment previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management 3rd party investors and mortgage portfolio investors April 2008 to January 2009 Company Name City State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities Coordinated activities for the physician and client during the interview process until closing September 2007 to April 2008 Company Name City State Account Executive Originated Conforming Jumbo Alta A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars April 2007 to August 2007 Company Name City State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process July 2004 to April 2007 Company Name City State Loan Processor Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period June 2003 to July 2004 Company Name City State Retail Mortgage Account Executive Worked in a sub prime lending division originating purchase refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads November 2002 to June 2003 Company Name City State Retail Loan Officer Worked in a sub prime lending retail office originating purchase refinance and home equity mortgage loans Highest producer in the office for February 2003 May 2001 to July 2002 Company Name City State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac s BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect com Education 2004 University of Phoenix Dallas Campus City State United States Masters of Business Administration Business Administration 1998 Texas Tech University City State United States Bachelor of Science Degree Telecommunications Marketing Telecommunications Marketing Skills

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GENERAL MANAGER AND BOARD MEMBER Executive Profile High performing Customer Relationship Management BPO executive with proven experience managing high growth complex operations serving diverse industries to include wireless technology insurance healthcare and consumer services A change agent with a well documented history of growing assets and expanding client relationships by setting effective strategic direction building a platform for consistent operational execution and proactively developing talent processes and a culture of continuous improvement Professional Strengths Executive General Management Strategic Planning Operations Multi Channel Contact Center etc Business Development P L Management Account Management Talent and Organizational Development Cross Functional Leadership Selected Achievements As Senior Vice President of Operations at ASURION proactively reengineered operations enabling revenue to grow from 400 million to 2 billion in two years while improving margins customer satisfaction and subscriber retention Professional Experience 01 2011 to 01 2013 General Manager and Board Member Company Name City State A client of CMP that provides case intake solutions to the legal industry Lead a team of 100 associates in all facets of business operations to include contact center client services sales and financial management Proactively implemented a strategic plan and reengineered business operations resulting in a 100 increase in revenue and a 51 increase in client retention in less than two years After a positive liquidity event at ASURION chose to leave the corporate environment to have more time to raise my two sons as a single parent and achieve my goal of becoming an entrepreneur 01 2007 to Current Chief Executive Officer Company Name City State 000 independent contractors and managed a P L of 250 million His expertise includes strategic planning call center BPO operations customer relationship management business development account management and Human Resource Management As an entrepreneur he has started two businesses helped start two others and completed dozens of consulting and service brokering engagements for clients Clients have included PEROT Systems Revenue Cycle Management MERCK PBM EAPC Behavioral Health DELL SONY Verizon T Mobile Discover BRIGHTSTAR TRUSOURCE Labs Nest Google and Citigroup Mr Thomas currently serves as the Founder and CEO of Contact Management Partners LLC an operations consulting and business process outsourcing partner that helps organizations to better acquire retain and optimize their customer relationships and effectively scale manage operations CMP provides practical hands on consulting that focuses on ensuring the right strategy people process and technology are in place and aligned to ensure a satisfying customer experience and profitable bottom line Mr Thomas is a graduate of the University of South Florida and resides in Franklin Tennessee with his two sons Christopher and Michael 01 2004 to 01 2006 Senior Vice President of Operations and Executive Team Member Company Name City State 2 billion global organization providing insurance and roadside assistance services to the wireless industry Reported to the Chief Executive Officer Lead the claims processing customer service technical support and roadside assistance groups in all facets of business operations 3 000 associates located in five locations a network of 10 000 independent contractors and a P L of 250 million Clients included Verizon Wireless T Mobile Cingular and Alltel Proactively improved operations and inter company collaboration resulting in 100 million in additional revenue cost per claim reduced by 40 reships by 16 and customer satisfaction scores increased from 84 to 93 01 2003 to 01 2004 Vice President of Business Development Company Name City State Start up venture founded by the former CEO of Client Logic providing offshore business process outsourcing services within the APAC region Reported to the President and helped create the sales division Acquired a Physician Practice Group establishing the organization within the healthcare marketplace 01 2002 to 01 2003 Senior Vice President Company Name City State 500 million global provider of BPO services Reported to the Chief Operating Officer Lead a team of 2 500 associates in four locations providing customer care sales and technical support services Managed a P L of 80 million and supported clients to include DELL Sony Microsoft EarthLink and Sears Reengineered operations to grow revenue by 11 million and margin by 7 Led a global best in class initiative that reduced organizational attrition by 40 01 1997 to 01 2001 VP General Manager Company Name City State A 500 million CRM e CRM outsourced solutions provider to the Fortune 500 Reported to the President EVP Operations Responsible for all facets of business operations to include strategic account management operations and business planning 2 400 associates within two locations and a P L of 70 million Clients included Merck Pharmaceutical MCI World Communications JC Penney TY Citibank HBO and Harland Implemented operating processes and a sales support presentation that resulted in the Corpus Christi business unit being designated as the organization s model site to be used for all major prospective client visits and as a learning place for best practices Proactively grew a client from 4 5 million to 22 million within 30 months and another client from 6 5 million to 16 million in under one year Produced approximately 29 of the divisions revenue and 35 of gross profit while utilizing 18 of total assets 01 1994 to 01 1997 Chief Operating Officer and Executive Team Member Company Name City State A TOP 50 Call Center Outsourcing Company specializing in B2B and B2C sales Reported to the Chief Executive Officer Lead 300 associates in three locations in providing inside sales services to clients in telecommunications financial and consumer services Functions include account management HRM FP A and a P L of 12 million Proactively improved quality assurance practices that reduced cancelled sales from 5 to 1 Improved recruiting processes that resulted in 100 of staffing objectives to be met within a labor market with 2 or less unemployment 01 1993 to 01 1994 Director of Tele Company Name City State 127 million direct marketing division providing home furnishing products Reported to the President Lead customer service sales administration human resources and vendor relations Implemented a total process re engineering that resulted in improved service levels 55 to 90 and reduced claim resolution time by over 50 Implemented a consultative selling strategy that increased sales by 4 9 Developed an inside sales initiative that produced 3 million in new revenue 01 1986 to 01 1992 Director of Staff Development Company Name City State 1 3 billion direct marketing and electronic retailing organization Reported to the CEO of HSC and then the SVP of Human Resources for HSN Responsible for all training and development for 7 000 associates and leaders at multiple locations throughout North America At the request of senior management served in a variety of special assignments to include starting the customer service department at Canadian Home Shopping Union avoidance within a distribution center and turning around both a travel start up and an acquired reservation company Proactively developed a program to recruit and train older workers that produced a flexible workforce increased sales and reduced labor cost HSN received a Business Partnership Award and American Legion Employer of the Year Award Education Bachelor of Arts Pre Law University of South Florida Skills account management a P B2B Behavioral Health business development business operations business planning business process Call Center consulting Contact Management customer relationship management CRM Client Clients customer satisfaction customer service customer care DELL direct marketing entrepreneur senior management financial financial management FP A gross profit Human Resource Management Human Resource Human Resources inside sales insurance legal Logic management consulting market network organizational process re engineering processes quality assurance recruiting selling sales sales support staffing strategy strategic strategic planning technical support telecommunications vendor relations

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BUYER Summary Over 1 year of end to end experience in worldwide Procurement operations Over 5 years of end to end experience with Accounts payable and reconciliation Great team player with the ability to instill and reinforce confidence self esteem and optimistic attitude Organized Analytic and versatile thinker effective at developing and implementing creative ideas Highlights Proficient in Oracle SAP ECC 6 0 version Helios and Sun system version 5 MS Word Excel and PowerPoint Experience Buyer January 2014 to January 2015 Company Name City Global procurement operations Taking care of end to end worldwide procurement operations irrespective of categories Implementation execution tracking and documenting the process to keep up with the changes Dedicated resource towards categories that are Meetings events Facilities low dollar office supplies Low dollar Catalogue purchasing I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non catalogue products Requisition reviews and approvals Critically review the purchase requisitions for my categories and eliminate discrepancies To follow and adhere to approval procedure and audit requirements Requisition to PO to manage globally req to PO creation activity for assigned categories Single handed support to global buyers in req to PO creation process for pre approved categories Supplier Information to work with suppliers and end users to set up new suppliers in the vendor maintenance system To review the set up forms and seek approvals from the global buyers for set up P Card Payment taking care of the low dollar as well as high dollar payments on procurement card To liaise with the end users global buyers and supplier to facilitate instant payment on PCard Being proactive to ensure payments and authorization letters are shared with suppliers Reporting Generating quarterly dashboards and monthly reports for PO spend and expenditure To work upon weekly reports for accounts payable and present the same for management review Emails and ad hoc activity requests I single handedly manage global procurement email box to resolve and execute internal client request and queries Accounts payable taking care of EMEA AP P2P activities In the role I have handled invoice and payment queries from end users and suppliers Clearing APC Direct Debit and Trial Balance payments Senior Executive January 2013 to January 2014 Company Name Handling and Guiding team of Accounts Payable PO Non Po Vendors Invoice processing reconciliation and Payments Assign daily activities and task to team members Analyse reports including process dashboards team performance reports Motivating associates through effective management career development implementation of reporting mechanism Consolidating the data and have review with team Review and Monitor day to day activities of team Take monthly one on one discussion with the team members Work with the manager to develop implement action plans to achieve desired performance levels Coming up with process improvement plans and implementing the same Handling Amex card and vendor payment process Senior Executive January 2010 to January 2013 Company Name Handle end to end AP processing activities Accurate reconciliation of Supplier Statements Subject matter expert and contact point between manager and team members Handle all regions escalation mail boxes Attend weekly conference calls with clients to provide update on the Aged invoices Handle escalation calls from business units vendors Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any Trained new joiners who are successful achievers in AP processing Process multi currency invoices with the correct Vat Rate for the respective country Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes Trained and handled payments and vendor management activities Take appropriate action in case of vendor address and bank details updation Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT Prepare journal entries and book urgent invoices in the systems Constantly update the clients with the urgent invoices in order to avoid escalations PROJECTS CARRIED IN SUNGARD Automation of Reconciliation Project on online Reconciliation payment status Successfully bringing the accounts of Dell and HP Critical vendors up to date by doing reconciliation Handled the project of Readdressing of Invoices to correct legal entity Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application Transitioned Utopia Indexing and Triaging process from the London Office Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre Successfully handled the Invoice Aging project for UK South Africa and UAE region Prepared Global process documentation for Accruals end to end activities of AP processing activities handled by the Problem Solving Team Awards in SunGard Received Consistent Performer for Q3 Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT Executive January 2008 to January 2010 Company Name City Work with Purchasing Central Receiving Vendors and Leads to resolve the invoicing discrepancies Communicate with Inventory Warehouse Receivers on correcting reconciling Goods Receipt and Invoice Receipt discrepancies Processing of invoices and payment Interacting directly with the clients customers Ingram warehouse and carriers on regular basis through mail calls and conference calls Coming up with process improvement plans and implementing the same Leading role in achieving SLA i e Bonus Awards in Infosys Sport award for delivering the responsibilities on time Client Appreciation letter for been a Team Player RAMP Award for exemplary performance for maintaining quality Education Master of Business Administration Finance Human Resource 2008 CMR Institute of Management studies Bangalore University City India Finance Human Resource Bachelor of Commerce Marketing 2006 Narmada college of Science and Commerce Veer Narmada South Gujarat University City India Marketing Skills Accounts payable Accruals ad AP Automation Trial Balance book Client clients Debit Dell documentation email fixed assets forms HP Indexing Inventory Processing of invoices Invoice processing invoicing legal letters Meetings Excel mail Office PowerPoint MS Word Oracle Problem Solving process improvement Procurement purchase requisitions Purchasing quality Receiving reconciling reporting SAP Shared Service SLA i Sun Team Player vendor management

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CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative with over 10 years of experience Worked in Healthcare Industry for over 8 years with Humana Passport and Excellus BCBS of NY Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS Inc Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance and collections procedures Understands insurance benefits DRG and PC grouping Ambulance coding familiarity Composed and professional demeanor Research and data analysis Resourceful and reliable worker Excellent problem solver Close attention to detail Medical terminology expert Billing and collection procedures expert Office support phones faxing filing Excellent verbal communication Adept m ulti tasker Office support phones faxing filing Fast Learner Records management professional ICD 10 International Classification of Disease Systems Familiar with commercial and private insurance carrier Insurance and collections procedures DRG and PC grouping Understands insurance benefits Ambulance coding familiarity Composed and professional demeanor Research and data analysis Excellent problem solver Office management professional Close attention to detail Excellent verbal communication Work History Claims Subject Matter Expert 09 2016 to 12 2016 Company Name City State Worked any other special projects assigned by management Responsible for meeting claims production goal of 200 claims per day Processed professional HCFA 1500 ambulance anesthesia labs office visits etc professional HCFA 1500 Responsible for claims processing for the Medicaid plans for HMO 7 University Health and HMO 9 AHCSS Worked as a claims subject matter expert for Banner Health Benefit Plan Admin Client Service Expert 05 2016 to 09 2016 Company Name City State Responsible for duties in support o f all departmental efficiencies as assigned by management Scheduled refills per the patients plan benefit Keyed orders and sent for fulfillment Processed RX refills for customers Assisted with outbound calling to providers patient and pharmacies to obtain additional info need to process the RX refill Answered incoming calls Patient Access Rep I 07 2015 to 03 2016 Company Name City State Responsible for duties in support of departmental efficiencies which may include but not limited to performing scheduling registration patient pre admission and admission reception and discharge functions Verify medical benefits and eligibility with payers and calculate patient liability collection amounts Completes the whole patient financial clearance process including educating patients on liability and collection of patient liabilities due Completes all account documentation and enters the correct activity code when required Secures insurance authorizations for services and updates account accordingly Performs payment reconciliation secured payment entry in adherence to financial cash control policies and procedures Claims Subject Matter Expert DST 07 2015 to 07 2015 Company Name City State Worked as a Claims Examiner for DST Solutions based out of Delaware Responsible for processing Commercial and Medicare Plans Adjusted backlog claims using the clients claims system for adjudication Knowledgeable of Citrix platform for applications Utilized Claims Matrix to determine authorization for Delivery Well baby Newborn Inpatient Claims Nursing Home etc Claims Examiner 07 2014 to 05 2015 Company Name City State Worked as a Claims Examiner for client Kaiser Permanente Southern California Responsible for data processing incoming Hospital UB s for Medicare KPSA Plan Contract interpretation to validate proper payment logic for claim adjudication Identify billing and coding errors and submit documentation to provider s if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines Adjudicate Replacement Late charge claims etc accordingly per client s guidelines for processing Proficient in Microsoft Word Excel Power point Outlook Internet Explorer CMS Pricers DRG Calculator ICD 9 CPT Basic Office Systems and various web applications Claims Subject Matter Expert 05 2013 to 05 2014 Company Name City State Worked as a contracted claims expert for Excellus BCBS of NY Responsible for claims processing for the HOME Commercial Medicare and Medicaid plans Processed claims with the HOST side of the plan updating provider files and credentials to support claims adjustment Worked any other special projects as assigned by management Provider Claims Service Unit Representative I 03 2008 to 11 2012 Company Name City State Responsible for immediate responses to incoming provider calls regarding claims issues Process incoming correspondence from providers on claims issues that need to be resolved for Passport Health Medicaid and Passport Advantage Reprocessing claims as identified through incoming phone calls or submitted by provider relations staff Identifying systematic and procedural issues resulting in claims processing errors and initiating action to resolve those issues Documenting calls problems and resolutions for future reference Proficient in Microsoft Word Excel Power point Outlook Internet Explorer Facets IKA Systems CMS Pricers DRG Calculator ICD 9 CPT Basic Office Systems and web application Worked special projects as assigned by management Benefits Plan Administration Eligibility Enrollment Client Service Expert 05 2004 to 03 2008 Company Name City State Answered incoming calls regarding eligibility claims processing and billing inquires Administered employee group benefits for retirees active long term disability and cobra participants Resolved Issues for billing carrier eligibility etc Organized special projects such as web inquiry responses updating accurate information in our knowledge base customer service tool as assigned by management Team lead Initiated training for full time and temporary associates of ongoing call center and open enrollment Customer Service Claims Specialist Chicago Medicare Commercial Medicaid 04 2001 to 02 2003 Company Name City State Supported Chicago Medicare Medicaid and Commercial Markets Received inbound and outbound calls from insured members clients brokers agents and providers Mailed any related correspondence such as enrollment material forms and brochures to members Processed medical claims that needed adjustment Knowledgeable of DRG ICD 9 CPT coding Managed customer calls effectively and efficiently in a complex fast paced and challenging call center environment Accurately documented researched and resolved customer service issues Managed high call volume with tact and professionalism Acted professionally and patiently when addressing negative customer feedback Resolved service pricing and technical problems for customers by asking clear and specific questions Effectively managed a high volume of inbound and outbound customer calls Claims Examiner 07 2014 to 05 2015 Company Name City State Worked as a Claims Examiner for client Kaiser Permanente Southern California Responsible for data processing incoming Hospital UB s for Medicare KPSA Plan Contract interpretation to validate proper payment logic for claim adjudication Identify billing and coding errors and submit documentation to provider s if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines Adjudicate Replacement Bill Type Late charge claims etc accordingly per client s guidelines for processing Proficient in Microsoft Word Excel Power point Outlook Internet Explorer CMS Pricers DRG Calculator ICD 9 CPT Basic Office Systems and variousweb applications Precisely completed appropriate claims paperwork documentation and system entry Thoroughly researched newly identified diagnoses and or medical procedures to expand skills and knowledge Resourcefully used various coding books procedure manuals and on line encoders Actively maintained current working knowledge of CPT and ICD 9 coding principles government regulation protocols and third party requirements regarding billing Education Bachelor of Science Psychology Current Liberty University City State Psychology Christian Counseling Administration Advocacy Case Management Community Relations Counseling Mental Health Services Programming Certification in Medical Coding May 2017 Ashworth College Skills AS400 balance Basic benefits billing brochures Calculator call center CMS CPT coding CPT credit client clients customer service forms ICD 9 Internet Explorer Team lead team leader Microsoft Access Excel Office Outlook PowerPoint Power point Word Microsoft Word Police Coding sales phone

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SENIOR MANAGER Skill Highlights Windows Mac OS MS office suite HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09 2008 Tata Consultancy Services is India s largest IT and IT outsourcing organization with a global workforce of over 305 000 employees spread across more than 45 countries In North America TCS is headquartered at New Jersey and employs over 30 000 employees A seasoned HR professional with over 7 years of HR experience currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland MI Cincinnati OH in the US and Mumbai and Chennai in India Expertise in full cycle recruiting screening resumes behavioral based interviewing and managing the hiring process Hands on experience in recruitment in the IT and IT Services Most productive in a fast paced high energy team environment Major strengths include building relationships multi tasking time management adapting to new procedures as business climates change and communication skills Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group BPS North America Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process My areas of specialization are Employee relations Recruitment Performance Management Organization Development and Change Management Company Name Senior Manager 03 2007 to 09 2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group BPS North America Work Location Midland Michigan Cincinnati Ohio Mumbai and Chennai India Key Accomplishments Proficient in Leadership hiring focussed headhunting through linkedin Successfully completed hiring for a 50 FTE project for a niche skill Mortgage in Cincinnati OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill Pharma in Cincinnati OH in 30 days Focussed Analytics hiring for TCS BPS in North America a first of its kind where associates were hiring to work from client location for A I domain 10 critical positions staffed within 45 days Enabled deployment and rotation of associates within the US to ensure 98 utilization of resources in BPS North America Responsibilities Head Talent Acquisition and Resource Management Group BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati Ohio and Midland MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals web sourcing and internal movement of associates Leadership hiring for TCS BPS Sales and Solutions function relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America closed 10 critical positions within 45 days Reduced hiring cost for Niche positions by 30 and Non Niche positions by 45 in FY 14 Human Resource Relationship Manager for all BPS associates in the North America Geography Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits Maintaining Attrition within permissible limits Early Warning Indicator Hi Potential program stay interviews Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee related issues including full final settlements severance query resolution grievance handling Streamlining policies on integrity disciplinary actions performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers exit plan for non performers Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi Annual HR Survey PULSE in the BFSI vertical To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team Company Name 03 2007 to 09 2008 03 2007 to 09 2008 Work Location Hyderabad India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check education check Conducting Employee engagement activities like skip level meetings one on one meetings town halls awareness sessions etc to understand employee s expectations and address queries Initiate Disciplinary action as per process for violation of rules or non adherence to the Code of Conduct Address associate grievances by initiating enquiry conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines educating associates and managers about how to complete the appraisals Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests Roll out of associate incentive plans across business unit for associate retention Education Post Graduate Degree MS HRM Human Resources 2007 ICFAI University Dehradun From ICFAI School of HRD City India Human Resources Bachelor of Science Information Technology Science and Commerce BSc I T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US Interests 2012 Investigation Procedures and reporting Edison NJ TCS and Freeh Group International Additional Details Current Location Cincinnati OH Passport Details Passport J 9138762 Issued at Thane India on 04 10 2011 Valid up to 03 10 2021 Visa Details Visa Type H1B Transferable Skills Basic branding budget Bi Change Management closing communication skills client clients documentation Employee Relations fast hiring Human Resource HR Leadership Leadership Skills Mac OS Managing meetings MS office suite Windows 98 multi tasking oracle applications Organization Development performance appraisal Performance Management Policies process improvement processes Promotion Recruitment recruiting Sales settlements strategic survey Design time management Additional Information I have a valid H1B visa to be employed in the US XLRI 2012 Investigation Procedures and reporting Edison NJ TCS and Freeh Group International Additional Details Current Location Cincinnati OH Passport Details Passport J 9138762 Issued at Thane India on 04 10 2011 Valid up to 03 10 2021 Visa Details Visa Type H1B Transferable

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TEST ANALYST INTERN CONTRACTOR Profile 3 years of professional experience in Software Testing Experience in working with Agile Software Development Strong scripting skills with good expereince in test automation Expertise in Manual and Automation testing of various web and mobile based applications Good programming skills accompanied by excellent analytical and problem solving skills Hands on experience in preparing Test Plans Test Cases Automated Tests and executing the same Proven experience in testing GIS applications Experience in working with E commerce Banking and Insurance domains Experience in User Acceptance Testing System Integration Testing Performance Testing Decision Table Testing and Regression Testing Good experience with developing and maintaining the test documentation Self motivated with strong passion for delivering quality software Strong Project Management skills with flexibility and willingness to work on a variety of projects while demonstrating ability to multi task and prioritize effectively Excellent verbal and communication skills Excellent Risk Mangagement skills with proven ability to meet the tight deadlines ISTQB certified tester To pursue a challenging career in the field of Software Testing and Quality Assurance and providing the need of the company in the best possible way and enhance my technical logical and problem solving skills Skills TECHNICAL PROFILE Programming Languages C C C Java Scripting Languages JavaScript Windows PowerShell Mark Up Language HTML XML Automation tool Selenium IDE Web driver GoogleUIAutomator Bug Tracking tools Jira Buganizer Office Suite Microsoft office Microsoft Project Open Office Database My SQL and SQL server Operating System Windows 8 8 1 Linux and OS X Mobile Operating system iOS Android Professional Experience August 2014 to February 2015 Company Name Test Analyst Intern Contractor Responsibilities System testing and functional testing on E commerce websites This involves testing it against the functional specification and integration testing the system in case of website is integrated Conducting cross browser and cross platform testing on different desktop browsers Mobile phones and various Tablets Analyzing the Requirements provided by client in Functional and Technical requirements specification and Communicating with BA Developers and Project coordinators Writing functional and non functional requirement test cases based of functional specification Performing integration testing in co ordination with client for the site which is integrated with external system Experience working on both Responsive and Non responsive websites Testing the complicated promotions under support and also testing assess the support issues received from client Participating in the daily stand up meeting and also involving in the company meeting towards process improvement List of Retail Domain Projects October 2011 to February 2014 Company Name Quality Analyst Project Description Google Play is a digital distribution platform operated by Google It serves as the official app store for the Android operating system allowing users to browse and download application developed with the Android SDK and published through Google Google Maps is a Google service offering powerful user friendly mapping technology and local business information including business locations contact information and so on Responsibilities Responsible for testing Google Play Store and Google Maps Mobile and Desktop application Functional Testing and Integration Testing of various mobile apps on Google Play Store Install and performed a wide variety of Android based app reviews on Play Store Design test plans and write test cases for new product features to be launched in Play Store and Google Maps Report generation after manual execution of the test cases Developed Automation test cases using GoogleUIAutomator testing framework Performed Google Maps testing on various browsers Chrome Firefox IE and Safari and Mobile Andriod and IOS Devices Reviewing the data added by internal team or by external users before going live on to the Google Maps by conducting proper research Performed ad hoc testing and did sanity check on the application once the date is live Identified reported and tracked bugs using Buganizer tool Google internal tool Managed and mentored team of 20 people and documented all the team member s statistics and everyday performance and provided it to my lead guided the team in the absence of my lead Participated in meetings with development teams to discuss and suggest improvements for the software testing process September 2010 to July 2011 Company Name Test Engineer Responsibilities Understanding of the Business requirement specifications and System requirement specifications Clear understanding of the user requirements Responsible for preparation of test data and writing Test Cases and executing them Responsible for developing the QTP scripts in Expert View for assigned test cases Writing functional and non functional requirement test cases based of functional specification Participating in weekly team meetings and suggest improvements in testing process Preparation of daily and weekly status reports USA Environment Windows XP 2 SQL Server 2005 C Testing Type Automation Duration Feb 2011 to Jun 2011 Description The purpose of this project is to automate the activities of Insurance Management System i e a person or a customer without going to the insurance office manually he is able to see the policy details policy amounts policy premium dates bonus details through online This system is developed to maintain the database about the entire Insurance Organization details The main advantage of this system is that customers can access it globally with an authorized User Id and Password and make the payments at any branch and also know their details at any branch Banking Domain Project Name E Banking System Testing Type Manual Duration Sep 2010 Feb 2011 Description This Banking Software is developed for the wide range of banking spectrum especially for savings account type customers As this is a web application the customers can access the system from anywhere with an authorized User Id and password Through this mode of operation the customers can save a lot of time and avoid risks The user can perform different operations online like applying for checkbook transfer funds and view the details of the account Education and Training University of Auckland Software Engineering Master of Engineering University of Auckland Master of Engineering Studies Software Engineering Key papers include High Performance Computing System Security Project Management and Risk Management Jawaharlal Nehru Technological University Information Technology Bachelor of Engineering Jawaharlal Nehru Technological University Bachelor of Engineering Information Technology Skills Testing Cases Test Cases Functional Testing Integration Integration Testing Integrator Android Android Sdk Ios Mapping Safari Software Testing Statistics Test Plans Topo Writing Functional Engineer Test Engineer Writing Test Writing Test Cases Access C Ms Sql Server Sql Sql Server Sql Server 2005 Windows Xp Process Improvement Retail Retail Marketing System Testing Acceptance Testing C Documentation Gis Html Java Javascript Linux Microsoft Office Microsoft Project Ms Office Performance Testing Regression Testing Scripting Self Motivated Software Development Structured Software System Integration User Acceptance User Acceptance Testing Windows 8 Xml Operations Database Insurance Management Payments B2b Software High Performance Computing Project Management Risk Management Security Software Engineering System Security Trading

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DIVISION OPERATIONS RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration Professional Experience Division Operations Risk Oversight Manager 03 2014 04 2016 Company Name City State Successfully planned and built a new business model for operations team successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration i e vendor accruals invoice sampling payment reconciliations and purchase order fulfillment Provided oversight administration of divisional operational change management tool PBF ORR Provided oversight of vendor SOW Harmonization Operational Risk Prevention Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors COS and VP Operations Risk Oversight Manager 05 2013 03 2014 Company Name City State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention Outreach FP O Post Mod Counseling monthly financial management i e vendor accruals invoice sampling payment reconciliations and purchase order fulfillment requirements and quality assurance responsibilities Departmental SPOC for risk oversight awareness and remediation Developed divisional change management tool PBF ORR Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight support to 2 Directors and VP Vendor Compliance Manager 09 2011 05 2013 Company Name City State Regularly reported to departmental Director partnered with key internal stakeholders Developed FPO s Post Modification Counseling vendor quality assurance program Developed and managed FPO s Post Modification Counseling vendor invoicing platform Managed completed Foreclosure Prevention Outreach FP O Post Mod Counseling monthly financial management requirements i e vendor accruals invoice sampling payment reconciliations and purchase order fulfillment Conducted onsite FPO s Post Modification Counseling non profit for profit vendor compliance QA audits Regularly provided strategic planning and operational insight support to 2 Directors BPO Vendor Manager 12 2008 09 2011 Company Name City State Regularly reported to departmental Director Executive Director partnered with key internal external stakeholders Performed Vendor onsite audits QA HR Ops Risk including domestic and international Managed Vendor performance to SLAs KPIs including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement project managed remediation efforts Provided operational insight in the development extension of Vendor SOW s Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships Network Operations Manager 04 2008 12 2008 Company Name City State Regularly reported to departmental Director Met Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal external inbound network support call center 200 Hourly Union workforce and management level direct reports Network Operations Supervisor 03 2006 04 2008 Company Name City State Met Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations provisioning fallout and facilities assignment Participated in FiOS cross functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director Network Operations Specialist 09 2005 03 2006 Company Name City State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair maintenance Collaborated with national regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science BAAS University of North Texas Applied Technology and Performance Improvement City State GPA Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate CNTA Southern University City State 2001 Associate of Science Southern University Computer Science City State Computer Science Associate of General Studies Mathematics Mathematics Skills accruals budget call center change management Counseling financial financial management forecasting functional HR invoicing leadership Director Mod network support Network processes procurement profit Project Management quality quality assurance QA reporting risk management sales strategic planning vendor relations

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TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines Enthusiastic team player with a strong work ethic and advanced complex problem solving skills Dedicated person demonstrating effective leadership in all aspects of the job Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector Exceptionally hard worker well versed in Adobe CS5 Graphic Design Excel Word and Power Point An individual who is passionate creative and multi talented a hands on professional that has a great attitude and fun to work with Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years Became assistant manager at Buffalo s SW Cafe after one year of working there Received a merit raise for strong attention to detail exemplary customer service and team player attitude Consistently generated additional revenue through skilled sales techniques Became Theater manager after 13 months as a security guard Successfully decreased staff turnover by 10 in 5 months by increasing moral Managed the training for over 200 employees Initiated new merchandise store inside theater which resulted in increased sales Served as key contributing member to Leadership team joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months promoted to financial analyst after 12 months Led the development of more than 4 new financial reporting methods to measure productivity and efficiency Increased cost effectiveness through compliance enforcement and implementation of a new quality control system Experience Company Name December 2014 to Current Transaction processing Analyst City State Provided EVMS support to Control Account Managers CAMs on F100 OME and Power systems financial reports Assisted CAMs with planning and development of Work Breakdown Structure WBS Completed plan Change Requests to add de scope reprofile future work budget Met with CAMs to review data related to their projects particularly Schedule Performance Actual data and resulting variances Created Work Release Authorizations WRAs for baseline changes and new activities Created Interdivisional Work Authorizations IDWAs in SAP Charge number maintenance Supporting monthly EV Metrics to central engineering including review of variance explanations forecasts and performance data updates Supported the quarterly manpower planning process by updating forecast project hours with CAM input and or proposal hours in Basis of Estimate BOE Reduced closing time for monthly and quarterly close by implementing new consolidation procedures Restructured and analyzed SAP Business Warehouse and Winsight to improve budget reporting Company Name July 2010 to February 2014 Theatre Manager City State Trained coached and mentored staff Implemented innovative programs to increase employee loyalty and reduce turnover Strengthened company s business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives Created new revenue streams through our in house studio store Developed and rolled out new policies Exceeded company objectives for the studio store by increasing revenue Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff Developed and rolled out new policies Trained coached and mentored staff to ensure smooth adoption of new programs or policies Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives Served as custodian of classified documents Prepared documents for destruction Operated and maintained communications equipment Performed as a fire team member during situational training exercises and all infantry dismounted battle drills Documented and processed classified materials Tracked personnel and supplies within the company Maintained 100 accountability of all assigned equipment worth more than 20 000 Planned and briefed personnel on missions Constructed and camouflaged infantry positions and equipment to prevent detection Translated complex concepts and data into compelling visuals for media outreach Designed new on brand visual elements to effectively convey concepts and messaging Maintained consistent use of graphic imagery in materials and other marketing outreach Generated new ideas with limited direction and varied internal client needs Presented projects to internal clients Generated computer graphics and page layout software graphic elements and photography Edited existing PowerPoint slides to enhance the corporate message Generated detailed specs of final designs Carefully proofread labels and sales materials prior to printing Created aesthetically pleasing advertisements that complemented the products Researched current and emerging art and graphic design technologies Education Art Institute of San Antonio Bachelor of Arts Media Arts and Animation City State Media Arts and Animation Sandra Day O Connor High School High School Diploma City State Skills Adobe advertisements art coaching interpersonal communication Excellent communication Creative design client satisfaction customer service Dependable adaptable learner Staff training First Aid Government security clearance graphic design computer graphics Leadership ability marketing organized individual messaging Microsoft office PowerPoint Weapons training page layout critical thinker photography policies very fast learner sales scheduling tear gas training Troubleshooting Honesty loyalty integrity proficient in SAP EVMS

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CORPORATE CONTROLLER Summary Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies 20 years of accounting finance experience leadership staff executive team Merger acquisition experience international public private equity firms Diverse manufacturing software facilities staffing mortgage bank education airline Multiple corporate structures fortune 200 public private international multi state Multi million dollar accounts general ledger cash mgt fixed assets budgets forecasts Experience Company Name September 2017 to Current Corporate Controller City State Oversaw accounting functions of 30 person staff accounts payable accounts receivable general accounting taxes payroll and cash management Finance lead for acquisition that grew company almost tenfold Kimco Facility Services LLC created and acquired a portion of another company through a private equity firm Revenue grew from 18M to 175M increased employees from 500 to 8 000 in 48 states Grew accounting department from 6 to approximately 30 hired trained new staff Led financial transition for accounts payable accounts receivable payroll and general accounting within 6 months met transition team deadlines Set up new internal financial system database for payroll accounts payable etc Established new bank relationship and accounts for company s finances Primary contact with bank for account implementation day to day finances Setup ACH and positive pay files automatic payments user security settings Payroll Transferred 8 000 employee records from 3rd party payroll company within 4 months set up payroll tax interface direct deposit payroll debit cards Accounts Receivable Transferred approximately 5K customer accounts implemented credit card payments changed all remittances to company s new bank Accounts Payable Set up all vendors and transferred invoices such as rents utilities and subcontractors implemented online expense reports Transferred over 700 employee cellphone lines issued over 350 credit cards transferred 350 vehicle licenses issued gas cards for company vehicles Business Analyst moved back to Colorado Dec 14 worked remote traveled Direct report to executive team to solve acquisition issues and implement software process improvements including accounting procedures and customer work order processes Developed implemented billable work procedures Linked revenue expense to billable project for increased revenue generation Developed procedures and trained field operations on web mobile devices Analyzed various options to improve streamline company s customer work order process implemented system to track all work orders for company s 5 000 customers Easier work order management for field operations in 48 states Improved key indicators for internal customer needs gave management visibility Developed work flows to include auto assignments for work orders Managed the database such as new users security setup work zones jobs provided annual budget analysis worked with operations to run reports analyze variances and update the system Company Name March 2017 to Current US Accounting Manager City State Accounting manager for 10 person staff responsible for US accounting payroll Compiled 4M US month end reporting and debt stock management of 4 holding companies Lead coordinator of international offices Australia Asia Pacific United Kingdom Russia South Africa Germany Organized led annual external audit reduced audit time by 50 compared to prior year Reduced company month end close time from 14 to 5 days implemented world wide close schedule used by US and international offices Key accountant in acquisition of German software company merged accounting systems Generated 30K additional monthly income by implementing new investment strategies Company Name January 2010 to July 2012 Campus Controller City State Oversaw accounting budget forecast month end for 2 campuses 30M in revenue Led 15 20 person staff and multiple functional areas Accounting financials student accounts financial aid bookstores scholarships Responsible for financials expenses financial policies student financial issues Analyzed reported financials to executive leadership team Company Name April 2009 to August 2009 Financial Tax Analyst City State Analyzed interpreted 2M monthly financial data used for corporate board reporting Created budget forecast for Australian deal assisted in setting up subsidiary company Prepared tax information for Canadian and US corporate tax returns and filings Company Name December 2007 to April 2009 Corporate Controller City State 100M annual revenue consolidated financials for 6 holding companies in 3 states Processed monthly transactions for financial statements Reviewed financials with general managers and corporate officers Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group Fortune 200 public Integral to Lane s financial consolidation for PBG s due diligence effort Merged Lane s accounting financial processes into PGB s structure Company Name April 2002 to February 2006 Corporate Controller City State Controller for day to day accounting operations led staff of 9 Compile 5M month end reporting general ledger bank reconciliations fuel cost payroll acct for 750 employees month end variances rents landings utilities Maintained 111M fixed asset account of airplanes vehicles equipment for 39 airports Company Name December 2000 to April 2002 Account Reconciliation Coordinator City State Company Name December 1996 to April 2000 Staff Accountant City State Company Name February 1920 to February 1920 Staff Accountant City State Education Regis University 2001 MBA Business Administration City State University of Northern Colorado 1996 Bachelor of Science Business Administration Finance Minor City State Skills Accounting Financial Statements Business Financial Analysis Budgeting Month End Close Bank Reconciliation Cash Management General Ledger Fixed Assets Streamline Processes Review Implement Software Policies Accounts Payable Accounts Receivable and Expense Reports Software Accounting WinTEAM Citrix Budgeting PeopleSoft Ability Brio Reporting Mas 90 Accpac FAS Best and Quickbooks General Outlook Microsoft Corrigo work order network Excel Mortgageware AS 400 Jack Henry JD Edwards and Campus Vue Professional Affiliations Leadership Pikes Peak June 2012

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SR HOME MORTGAGE CONSULTANT WELLS FARGO ADVISORS Summary An accomplished results driven team player with over 20 years of experience in financial services Extensive broad expertise in banking finance investments insurance and relationship management Demonstrated proficiency in new business development across all business lines Skills Solid communication interpersonal time management organizational and leadership skills Experience Company Name May 2015 Sr Home Mortgage Consultant Wells Fargo Advisors City State Building solid relationships with referral partners the Wells Fargo Advisors team members by developing and presenting a value proposition creating and presenting lead identification strategies Receiving customer referrals leads from the Financial Advisors and converting those referrals leads into mortgage loan applications Remaining accountable to referral partner customer and others during all aspects of the mortgage financing process Main responsibilities include Relationship management Instrumental in initiating developing and managing relationships with Wells Fargo Advisors in an effort to partner with Financial Advisors for referral lead generation Sales Markets and sells WFHM mortgage products to new or existing WF customers using established inbound outbound and cold calling techniques in partnership with Financial Advisors Quality Assurance Ensures loan salability by prospecting customers who meet loan qualifications standards and or by correctly interpreting underwriting guidelines and policies Central point of contact Acts as the primary source of contact for both the mortgage customer and the Financial Advisor throughout the loan process including rate quotes and locks loan originations and pipeline management Company Name March 2013 to May 2015 Sr Home Mortgage Consultant City State Provides consultation in regards to home financing by education borrowers on available mortgage financing products and process Business via corporate relationships direct to consumer marketing and other third party Relationships Wells Fargo Corporate Relocation Consulting Completing loan structuring pricing loan locking loan rates pipeline review accordance With WFC policies and procedures In depth knowledge of investor and regulatory guidelines FHA VA FNMA FMLMC Company Name April 2010 to May 2012 Financial Advisor City State Developing a book of business in order to meet and exceed the required performance hurdles Effectively sourcing prospecting clients capitalizing on referrals assessing customer needs referring customers to the appropriate service provider and executing highly customized solutions to meet the clients needs Recommending investment products and services that are suitable for prospects and clients based on their objectives resources time horizon risk profile and preferences Balancing investment growth referral activities customer follow up prospect building administrative compliance and personal growth and development according to both a day to day and longer term plan Planning and managing resources time people budget Seeking the expertise of specialists where appropriate to identify planning and investment strategies for a client Establishing and maintaining relationship with the management team and informing management of any circumstances that require supervisory attention approval as per compliance guidelines and polices Completing mandated training assessments performance goals and continuing education requirements Company Name August 2008 to February 2010 Vice President Wealth Advisor II City State Responsible for identifying prospective clients with a minimum of 1MM investable assets Utilize a profiling based approach with a wealth planning orientation to meet clients overall present and future wealth management needs Prepare presentations follow up on client contacts and refer the sale of products and services including portfolio management private banking trust estate services insurance as well as other services available across the Wells Fargo franchise Serve as the relationship manager by coordinating Trust Officers Investment Managers Private Bankers Financial Consultants Wealth Management Specialists Insurance Specialists and other contacts across Wells Fargo to deliver full service wealth management Key Accomplishments Completion of Wells Fargo Wealth Advisor The Private Bank Foundation Company Name April 2007 to August 2008 Vice President Senior Business Relationship Manager City State Responsible for soliciting and maintaining account relationships with multifaceted businesses with annual gross sales up to 25MM Serve as the relationship manager to existing clientele in providing ongoing financial consulting Assess the commercial loan and deposit needs for current and prospective clients Analyze and secure suitable credit with Wells Fargo Bank products and services Key Accomplishments Completion of Wells Fargo Business Banking College of Commercial Credit Medallion Stamp Certification X0209353 2609 Authorized Lending Limits Final approval on wires processed through FTS New 1 000 000 Lending New 50 000 Lending Existing 100 000 Lending Incremental 50 000 Concurrence 1 000 000 Concurrence Area Of Caution 250 000 Operating Exposure 100 000 RCS Authority DOD Exception Wire Transfers 100 000 ACH Authority 100 000 Company Name November 1996 to April 2007 Senior National Home Mortgage Consultant City State Responsible for mortgage origination with a focus on relationships through employee mortgage programs with Fortune 500 companies affinity groups and or portfolio retention In depth knowledge of investor and regulatory guidelines FHA VA FNMA FMLMC Develop and manage relationships with both external and internal clients Leaders Club Team Lead 2006 1st Mtg Funded Units 156 30 520 799 Avg Ln Amt 195 646 2006 2nd Mtg Funded Units 43 1 873 377 Avg Ln Amt 43 566 2006 Revenue 590 110 47 Revenue BPS 193 35 NOI 235 967 47 2006 Centralized Retail Referrals Cross sell Top Alliance Bank Referrals 382 2005 1st Mtg Funded Units 161 34 183 691 Avg Ln Amt 212 321 2005 2nd Mtg Funded Units 54 2 491 738 Avg Ln Amt 46 143 Recognized as 1 in Home Equity sales for 2002 and 2003 in Corporate Wells Fargo Recognized as 1 in Lender Paid Mortgage Insurance Education Minnesota State University 1988 Bachelor of Science Business Administration City State Additional Information S A F E MORTGAGE NMLS 533306 INACTIVE LICENSES Series 7 66 63 Life Accident and Health Insurance

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ASSISTANT BOY S BASKETBALL COACH Summary Ability plus opportunity equals responsibility Clyde Muse The Mission Therefore go and make disciples of all nations baptizing them in the name of the Father and of the Son and of the Holy spirit and teaching them to obey everything I have commanded you Matt 28 19 20 NIV The Example just as the Son of Man did not come to be served but to serve and to give his life as a ransom for many Matt 20 28 NIV The Commitment So I say live by the Spirit But the fruit of the Spirit is love joy peace patience kindness goodness faithfulness gentleness and self control Against such things there is no law Gal 5 16 22 NIV The work of Christ is to allow His Spirit to working in you My whole existence is to live work and play looking for opportunities to better the lives of others though Christ The commitment to serve to your fellow man is the responsibility of every Christian Experience 08 2013 to Current Assistant Boy s Basketball Coach Company Name City State Analyze the team s strengths and weaknesses while matching against opposing team s abilities Evaluate game momentum and coordinate strategy for attack Track player improvement and make necessary player changes to best support team position 06 1987 to Current Co Founder and Coach Company Name City State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all Mission To introduce the gospel of Christ to men women boys and girls through basketball and to develop a community of Christian families and activities for those families Coaching Recruit student athletes to play basketball schedule games and improve athletes playing skills Analyze the team s strengths and weaknesses while matching against opposing team s abilities Evaluate game momentum and coordinate strategy for attack 12 2007 to Current Bank Examiner Company Name City State Examinations Travel to state chartered banks and assess the banks Capital asset quality management earnings liquidity and sensitivity to market risk levels for FDIC insurance requirements 07 2000 to 12 2007 Assistant Professor of Kinesiology Sport Management Company Name City State 1713 KSM Foundations of KSM a study of the history trends and careers of Kinesiology and Sport Management 4713 KSM Organizational Leadership and Management of KSM a study of the theories and practice of management in the KSM field 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing 4723 KSM Facility Management a study of theories and practices of facility management Advisor of Sport Management is assisting students in scheduling and setting educational objectives 01 2000 to 01 2003 Head Men s Junior Varsity Basketball Coach Company Name City State Coaching Team Management Recruiting 01 1999 to 01 2000 21st Century Site Coordinator Company Name City State Coordinating Recruit agencies individuals and district employees to provide academic instruction or violence prevention or alcohol smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools Grant Management Managing and controlling a budget along with managing and controlling supplies and equipment Scheduling activities for student and managing a small workforce of hired vendors and district employees 07 1997 to 06 1999 Head Men s Basketball Coach Company Name City State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner Motivate the team to a higher level of performance through hard work enthusiasm commitment and belief Team Management Managing and controlling a budget along with managing and controlling athletic equipment Scheduling games practices and developing practice agenda Recruiting Calling watching and hosting players on campus 07 1997 to 06 1999 Head Men s Soccer Coach Company Name City State Coaching Recruiting 07 1994 to 06 1997 Men s Assistant Basketball Coach Company Name City State Coaching Recruiting Head Men s Junior Varsity Basketball Coach Education 1995 Master of Science Management Southern Nazarene University City State Management Organizational Communication Managerial Economics and Ethics 1994 Bachelor of Science Accounting Southern Nazarene University City State Accounting 1989 High School Diploma General Star Spencer High School City State Skills Coaching Teaching Managing Serving

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SALES TRADING INTERN Professional Summary 5 years of management and operational experience built on strong people skills and common sense Experience in entrepreneurial process improvement and growth management Substantial exposure to business cultures in North America Europe and Asia China Singapore South Korea Understanding the various business elements people operations sales marketing finance legal their inter dependence Work Experience Company Name July 2009 Sales Trading Intern City State Worked directly with Senior Managing Directors and Associates of the firm assisting them with the introduction of their Prime Brokerage Service LCG Primeview Provided asset and market analysis conducted cold calls and communicated directly with domestic and international high net worth clients Reviewed merger prospectuses and provided daily Current Events summaries Researched particular assets in order to help shape sales pitches for brokers Company Name July 2008 Investment Banking Intern City State Worked directly with the Senior Managing Directors and Associates of the firm assisting their Senior Portfolio Managers with client relations and account management Researched particular assets in order to help shape sales pitches for Associates Prepared business plans a business pipeline business summaries and performed routine office tasks Attended Shareholder Meetings with Senior Managing Directors Company Name July 2007 Associate City State Company Name July 2006 City State Education Hampden Sydney College 2010 Bachelor of Arts Economics and Commerce City State United States GPA GPA 3 3 Member of Sigma Chi Fraternity Member of Society of 91 Student Leadership Program Interests Additional Information ACTIVITIES Member of Sigma Chi Fraternity Rush Committee Social Committee 2008 Present Member of Society of 91 Student Leadership Program 2009 Present Captain of Ridgewood High School Basketball Team 2005 2006 Skills account management Banking business plans Calculus Corporate Finance clients client relations Economics Equity Financial Financial Accounting Financial Modeling Forecasting Managerial Managing Managerial Accounting Market Analysis Meetings Money office Prime sales Venture Capital

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REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic dedicated Support Specialist with strong interpersonal skills and 8 years of contact center and customer service experience Proven ability to work effectively with people of various ages cultural backgrounds and socio economic statuses Financial and Customer Support background and the ability to build new and strengthen existing relationships Great attitude strong work ethics and customer focused outlook Well developed verbal and written communication skills Skill Highlights Microsoft Office Suite and Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name City State Identify inefficiencies and make recommendations for process improvements resulting in 20 higher customer satisfaction ratings Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information obtained from clients to determine strategies for meeting clients financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters loan officers and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments Revolving Credit Specialist May 2012 to May 2013 Company Name City State Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals Assisted with the development of the call center s operations quality and training processes Built customer loyalty by placing follow up calls for customers who reported product issues Developed effective relationships with all call center departments through clear communication Analyzed financial information obtained from clients to determine strategies for meeting clients financial objectives Served as liaison between customers bank personnel and various internal departments Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training OJT coach Relationship Banking Associate July 2007 to May 2012 Company Name City State Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training OJT coach Developed effective relationships with all call center departments through clear communication Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Researched banking guidelines and statutory requirements to stay updated on new laws and applications Recommended and helped customers select products and services based on their needs Courteously assisted over 100 customers per day in a high pressure and fast paced environment Additional Information Education and Training Bachelor of Science Health Administration Information Systems February 2016 University of Phoenix City State United States Health Administration Information Systems Skills administrative banking call center coach coaching credit clients customer satisfaction customer service database detail oriented fast financial team leader Lotus Notes Mainframe Mentor Microsoft Office Suite Outlook works organizational skills performance management personnel policies processes quality research sales Self Motivated Self starter Supervisor supervision time management training programs

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INSIDE SALES REPRESENTATIVE Experience Company Name March 2012 to Current Inside Sales Representative City State Currently selling the suite of OpenTable products to an assigned territory with a concentration in Chicago Minneapolis and Milwaukee Utilize a consultative approach to communicate the features and benefits of OpenTable products and services Effectively meet sales results by various means such as cold calling presenting at company sponsored seminars following up on company provided leads meeting in person with restaurant owners and networking with field representatives along with leveraging customer service into upselling opportunities Solid understanding of OpenTable Electronic Reservation Book and its competitive advantages Met or exceeded monthly quarterly and yearly quota for calendar year 2012 125 2013 108 and 2015 100 Proficient understanding of salesforce com CRM application and pipeline management Promoted to Sales Representative from Sales Coordinator within first 6 months of employment Company Name August 2009 to February 2012 Asset Manager City State Managed a 50M portfolio of real estate properties Represented investors developers and business owners in leasing residential and commercial space Increased company profile with existing client base while networking extensively to forge new alliances to provide multi faceted real estate services Financial reporting and owner summaries for 700 units of mixed multifamily and commercial properties Developed and negotiated specific project plans for new builds and remodels Weekly property evaluations including special project coordination Managed and trained a team of 6 sales maintenance and housekeeping personnel Organized hosted and led company sponsored events Company Name February 2008 to May 2009 Property Manager City State Represented preferred developers and multi unit operators including The University of Canterbury New Zealand Directed and managed a portfolio of 100 units of university housing Residential lease negotiations Rent collection and financial reporting to operators Updated new and expired documentation as needed Company Name August 2005 to February 2008 Business Banking Specialist City State Responsible for managing and retaining existing relationships and generating new business in the Business Banking market segment Cross sold bank products executed strategies with calls and site visits provided needs assessment customer qualification and meeting follow up to maintain enhance and expand customer relationships Serviced the credit and non credit financial needs of existing clients Personally interviewed applicants and closed various types of SBA loans Managed all aspects of location and cultivation of new deposits and loans Analyzed call logs and sales numbers in compliance with targeted sales quotas Education Colorado State University May 2014 BA Business Administration Management City State Business Administration Management Skills approach Banking benefits Book cold calling competitive credit client clients customer service documentation features financial Financial reporting managing market needs assessment negotiations networking personnel presenting project coordination project plans real estate selling Sales salesforce com CRM seminars

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ASSOCIATE CONSULTANT Professional Summary 7 years of experience in Analysis Design Coding Testing Database Administrator Production Support of application software in Mainframe platform Having working Domain experience in the areas of Banking Financial Warehouse Legacy System Extensive hands on experience on IBM Mainframe Application programming using COBOL II CICS JCL DB2 VSAM UNIX Using BRIO for generation of Usage Reports Extensively used debugging tools such as XPEDITOR IBM DEBUGER Hands on experience on DB2 tools such as QMF SPUFI FILE AID DB2 Admin DB2 command editor Expertise in using configuration management tools ENDEVOR SCLM Good exposure on Analysis and Designing of Documents like Software requirement Specifications SRS and specification design documents HLD and LLD Expertise in using scheduling tool OPC Excellent in Problem Troubleshooting Problem resolution and root cause analysis Excellent knowledge of both Batch and Online Systems running on Mainframes CERTIFICATIONS IBMCertified z OS Database AdmiN DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications Key Skills OS MVS OS 390 Z OS Windows UNIX Databases DB2 VASM ORACLE SQL Tools Utilities TSO ISPF RACF OPC QMF FILE AID SPUFI XPEDITOR ENDEVOR ABEND AID SDF DCLGEN SUPER C IBM SORT ICETOOL BMS Quality Center 8 2 Clear Quest Fault Analyzer SDSF FTP IBM UTILITIES JCL UTILITIES DB2 ADMIN PANEL SONAR RDZ MQ Shooter Languages COBOL JCL CICS VSAM SQL HTML XML JavaScript REXX and Java PC Applications MS Word Excel MS Office MS Access OLTP CICS Experience Associate Consultant October 2010 to July 2014 Company Name City State HSBC CORE BANKING October 2010 to July 2014 Company Name City HSBC Database DB2 9 0 Team Size 10 Role Developer Team Member Team Lead Env Mainframe Z OS Technology IBM MVS DB2 SPUFI Scheduler REXX JCL PROC VS COBOL II COBOL CICS ENDEVOR EXPEDITOR R2DS MQ Roles Responsibilities Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities Resource Onboarding Fun Fridays News Letter team outings Daily status reporting Leave management timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues Worked in different modules streams as below during the project tenure Product and parameters Account maintenance Cheque management Account value Taxation Advice statements and reporting Exception handling Bulk inputs Fees Interests OAM Gained in depth core banking knowledge like important control record setup complete transaction flow on an account and application of fees and interest on an account Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases taken responsibility of daily status reporting and follow ups as and when required resolved proactively functional technical hurdles that can impact the deliverables which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment Proving the solutions for performance tunning and working on testing part STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues Abends tickets working on code changes scheduling change bug fixing completing adhoc business requests were our priority work Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables Document Reviews Code Reviews peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports learning s during project technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time Creation of STUB program Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs Active participation in Impact Analysis Coding and Unit Testing AIT SIT phases Involved in various Reviews of project deliverables Document Reviews Code Reviews peer reviews Involved in Retrofit activity and Reviews Working in SIT defect resolution team SYSTEM ENGINEER March 2007 to October 2010 Company Name City State Education MBA Finance 2011 Symbiosis University City State INDIA BE Computer Pune University 2005 Accomplishments OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it s existing core banking product HUB which is on AS400 In conjuction with the current functionality of HUB HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution Currently 53 countries uses HUB as their primary banking system OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH One HSBC financial product like OH payment OH forex OH cards OHCDM etc easily This is the flagship project for HSBC and OHCB will be deployed in all the 85 countries where HSBC is currently in business by year 2020 2 IBM INDIA PVT LTD Pune System Engineer Mar 2007 Oct 2010 PROJECT MIW MARKETPLACE INFORMATION WAREHOUSE Developer DBA Apr 2009 Oct 2010 Client IBM USA Tools SCLM RMDS DB2 Admin Panel Spufi QMF Brio Platform Z OS Languages PL1 JCL VSAM DB2 Database DB2 8 0 9 0 Team Size 7 Roles Responsibilities DBA Activities Solving user queries Loading Unloading data Authorization Execution of Utilities Change request estimation updating and scheduling project metrics management using RPM tool Active participation in Application design Responsible for Change Request Management Code development delivery Creation of BRIO Reports Unit testing and documenting unit test results Review of program specifications unit test specifications and unit test results Production Support L3 Resolution of abends Description Marketplace Information Warehouse MIW is a part of IW suite of applications MIW houses multiple sources of data and makes this data easy to use by cleaning processing linking and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals Data is both licensed from external sources and compiled by IBM internally MIW receives External data from its Vendors MIW refines and process raw information received from different vendors into useful information which is loaded to DB2 tables IBM sales and marketing team access this data using different online interfaces The information that MIW receives and process differ for different vendors PROJECT LDW ESW Developer Apr 2007 Mar 2009 Client IBM Germany Platform Z OS Tools Spufi QMF Brio DB2 TSO ISPF Team Size 2 Roles Responsibilities Responsible Application design Production Support Creating Report on BRIO depending on Requirements Scheduling the jobs in OPC DBA Activities Participate in project meeting Description EBI Enterprise Business Information Operation includes three batches one for each GEO EMEA NA and AP running overnight The batches feed daily IDOCs from CBS located on SAP environment to S D IW located on MVS DB2 environment through FODS Fulfillment Operational Data Store The LDW ESW is physically located on an MVS DB2 environment in UK Portsmouth UK MVS TSOBA There will be no direct access to the LDW ESW system on TSOBA for the common users key users and LCM have direct access Edge On Demand is used as a front end tool with BRIO as the query tool behind It s a WEB based solution which supports different formats BRIO HTML and L123 PROJECT LDS LEGACY DATA SYSTEMS Developer Oct 2007 Mar 2009 Client IBM Germany Platform Z OS Tools Spufi QMF Brio DB2 TSO ISPF Team Size 2 Roles Responsibilities Responsible Application design Production Support Creating Report on BRIO depending on Requirements Scheduling the jobs in OPC DBA Activities Participate in project meeting Description The Legacy Data Store LDS as a logical part of the EDW consists of 12 tables It is a system which receives data from the Legacy Warehouse systems and stores it in the S D Information Warehouse The whole transmission system consists of two parts 1 The sending part on Legacy Warehouse Country side 2 The receiving part on S D IW side For each sending system exists in the S D IW one dedicated receiving System The sending and the receiving systems are developed as OPC job net running under MVS Each job net consists of several jobs which usually executes one program but there are also jobs executing more than one A program is a MVS DB2 Utility or a PL I Program Because up to 12 tables are fed there are also 12 interfaces each responsible for one target table Dependent from the target table every interface has a specific layout and record format The two subsystems communicate with the help of a trigger file This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side If no trigger file is received on the target side no processing take place Skills analytical skills banking CICS COBOL II COBOL client clients Database delivery documentation ENDEVOR English File Aid functional Hindi IBM DB2 DB2 8 0 DB2 9 0 IBM MVS ISPF JCL Languages team building Team Lead Mainframe MS Access Windows News Letter OS Developer PL1 Coding proposals QMF quality Quest reengineering reporting REXX scheduling SPUFI SQL TSO UDB VSAM Additional Information PERSONAL DETAILS Date of Birth 20 08 1983 Sex Female Marital Status Married Hobbies Interest Watching movies Listening music Swapanali Dhend

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SENIOR COMPLIANCE OFFICER Summary Banking professional with more than 8 5 years experience in banking with the strong knowledge of banking products services and procedures especially in KYC AML CFT OFAC Global sanctions FATCA compliance sphere who can help your company to achieve any goals while mitigating the risks Skill Highlights Excellent verbal and written communication skills with strong interpersonal skills Strong analytical and research skills Excellent team player strong leadership abilities and team building skills Dynamic and self motivated Creative and result oriented Excellent organizational project management and planning skills Ability to work well under pressure Adherence to deadlines Detail oriented multitask Reliable responsible conscientious easy going Demonstrated initiative and creativity in problem solving Fast learner eager for self improvement Computer Skills Proficiency with personal computers and pertinent mainframe systems and software packages including MS Office Suite AML OFAC monitoring software Languages English fluent Russian native Belarusian native French intermediate level DELF B1 German basic knowledge Professional Experience Company Name March 2013 to September 2015 Senior compliance officer AML CFT International Sanctions Compliance mainly OFAC FinCEN European Union Her Majesty s Treasury HM Treasury United Nations others Sanctions lists management downloading and installing The Bank Secrecy Act The USA PATRIOT Act US Treasury AML guidelines OFAC requirements and Suspicious Activity Reporting requirements knowledge KYC EDD PEPs procedures Using in work Accuity LexisNexis WorldCompliance WorldCheck DowJones AML CFT KYC Sanctions compliance solutions AML Risk Assessment revising of work with clients risk Processing Analytics Investigations of AML CFT KYC Sanctions screening alerts on both the customer and transaction level Suspicious money laundering operations detection monitoring and analysis by reviewing alerts generated by the automated monitoring system other sources Surveillance account monitoring and investigating High risk accounts and their transactions Effectively communicating with and obtaining information from account officers in order to support conclusions of customer activity reviews Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed Where appropriate referring unusual or suspicious activity requiring further action to a supervisor Suspicious Activity Reports SARs writing OFAC reporting Analysis and development of automation of AML CFT KYC Sanctions compliance screening processes business processes Contacting with foreign financial institutions business correspondence inquiries investigations processing English Russian AML CFT KYC Sanctions training courses presentations consultings to the bank staff Other duties and special projects as assigned Company Name July 2008 to November 2012 Senior specialist at International payments department Working in SWIFT system Processing and authorizing the customers payment orders through SWIFT system Payment investigations Surveillance account monitoring and investigating High risk accounts and their transactions Relationship management authorization RMA processing with foreign financial institutions Processing and authorizing the customers payment orders through BISS Belarusian Interbank Settlement System analogue of US Automated Clearing House ACH payment investigations Familiarity with Federal Reserve Bank settlements Fedwire Clearing House Interbank Payment Systems CHIPS Processing and authorizing treasury deals Letters of credit L C trade financial operations foreign exchange transactions interbank deals others Controlling of bank s correspondent account balances working with obscure sums Financial monitoring of the customer s incoming and outgoing payments Working with claims complaints Reporting to the Department Head Contacting with foreign financial institutions business correspondence inquiries investigations processing English Russian Other duties as assigned Company Name June 2007 to June 2008 Loan specialist at Retail banking and loan department Consulting customers on the banking products loans Customers attracting detection of client needs Carrying on negotiations with customers promotion of bank services Selling of additional services and products Undertaking due diligence in relation to clients Analysis and assessment of the customer s creditworthiness Preparation of documents for examination to the Credit Committee of the bank from initiation process to final approval Control of the correctness and completeness of the customer s credit files formation Working with credit delays preparation of reports Working with customers inquiries claims complaints Company Name September 2005 to June 2007 Personal banker Teller at Retail banking department Internship and externship Consulting customers on the banking products Customers attracting Carrying on negotiations with customers promotion of bank services Selling of additional services and products Processing short term and long term deposits Cashier transactions services withdrawals Recording of money movements in the bank database Preparation of reports Insurance services Western Union transfers Currency exchange collection Working with customers inquiries claims complaints Education International University MITSO 2010 Bachelor s degree International Economic Relations and Management City Belarus Minsk state college of services industry 2006 College degree Banking and finance City Belarus

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ACCOUNT EXECUTIVE Profile Innovative senior account executive with thirteen years of experience in managing and coordinating client relations seeking a position that will leverage my education and experience to build a successful business partnership Quick and flexible in response to changing market conditions and new technologies in relation to corporate goals and standards I have a proven background in information technology and have spent hundreds of hours in training learning all aspects of the IT environment and how it effects companies of all sizes My ability to learn quickly and work well independently makes me a value to any company that I would work with Expertise includes information technology distribution logistics sales public relations marketing advertising and contract negotiations Core Qualifications Proficient in all Microsoft Office Suite products Lotus Notes Outlook Sales Certifications in Apc Symantec VMware HP Microsoft IBM 1 Page Professional Experience 01 2010 to Current Account Executive Company Name City State Initiated built and developed relationships with clients to be the primary source for hardware and software in a defined territory Responsible for sourcing bidding and delivery of all equipment and overseeing sourcing from Channel distributors to ensure we meet the clients budget while at the same time maintaining profitability with our channel partners Source products and services through channel distributors Negotiate quantity and pricing with the channel distributors Establishing relationships with key partners Submit applications for new distributors to Insight Maintain a strong background with electronic commerce spend management and technology initiatives Understand the negotiating interests of both Insight and the client 01 2006 to 01 2009 Banking Sales Representative Company Name City State Managed and built client relationships with high net worth clients Conceptualized researched and implemented several pilot programs to insure profitability for both Charles Schwab Co and Charles Schwab Bank Partnered with Financial Consultants at multiple branch locations to drive business growth and capitalize on new revenue for the bank Implemented a variety of new business development client acquisition programs that significantly Promoted from field representative banking credit specialist to banking sales representative Designed realistic and credible market forecasts and successfully closed 17 million new business in 2008 01 2005 to 01 2006 Senior Account Executive Company Name City State Directed and oversaw a team of 10 Account Executives Executed several responsibilities including reviewing loan submissions collaborating with appraisers and the processing team to insure a seamless experience for the client Functioned as a loan consultant to help problematic clients with refinances and purchases Networked with real estate agents brokers law firms and collectors as referrals for new business Solely handled an extensive amount of paper work to insure proper guidelines are met for underwriting Worked with all federal and state programs including FHA VA loans independent grants and federal housing grants Systematically underwrote full loan packages including comprehensive reviews Awarded 10 million high flyers club award 01 2002 to 01 2005 Territory Manager Company Name City State Effectively managed a sales territory by identifying competitive market opportunities and building strategic relationship with CTX partners Collaborated with internal teams and utilized accurate and timely quarterly forecasts to guarantee the proper execution of the sales process Underwrote full loan packages and conducted appraisals with vendors to ensure appropriate value and property type Served as an outside sales representative that performed door to door selling with mortgage brokers to secure new loan packages Established and grew my own territory from the ground up Worked in a faced paced environment with minimal supervision Had to adapt to constant change in sales targets and goals Serviced a range of companies from small businesses to large corporations Earned numerous sales promotions for surpassing monthly and yearly sales goals Championed the president s roundtable from 2002 to 2003 Education Bachelor s Degree Sociology Sociology and Psychology Eastern New Mexico University Sociology Sociology and Psychology S Ave K Portales NM 88130 Interests Humane Society Phi Kappa Psi Fraternity Skills banking budget competitive hardware consultant credit client clients delivery electronic commerce Financial grants HP IBM law Lotus Notes market all Microsoft Office Suite Outlook negotiating new business development outside sales Page pricing real estate selling Sales strategic supervision Symantec type Additional Information AWARDS AND HONORS Woodrow Wilson Leadership Award ACTIVITIES Humane Society Phi Kappa Psi Fraternity

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GRANTS MANAGER Summary Finance professional successful in not for profit and for profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization Skills Accounting administration preparing trial balance balance sheet analysis bank reconciliation billing budgeting forecasting cash flows cash management services contracts credit risk due diligence financial analysis and modeling financial reporting financial statement analysis general ledger government grant proposals inventory management investment Banking invoicing accounts payables accounts receivables legal issues risk analysis investment valuation Experience Grants Manager December 2009 to July 2014 Company Name City State Perform due diligence on potential grant opportunities and monitor current funds portfolio This included reading all government updates on healthcare research funding related financial matters and audits Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion Have been appreciated and respected for my hard working skills and eagerness to learn Having worked with some of the best researchers in the healthcare field I have had to wear multiple hats and work with tight deadlines Specialized in preparing grant proposals for both federal and non federal sponsors that included various grants mechanisms Clinical Trails Research Contracts and IPAs Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites domestic and international This role enabled me to become an excellent team player Managed all post award administration for all types of sponsored research projects including subaccounts budgeting creating purchase orders invoicing monitoring expense processing and reconciliation financial reporting IRB OMB circular and University policy compliance and close outs Held administrative responsibilities like petty cash custodianship space and infrastructure planner for the entire Program Also assisted the Program s clinical finance and administrative activities Grants Manager January 2008 to June 2009 Company Name City State Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana Africa called the Botswana Program in the Division of Infectious Diseases Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections Specialized in post award administration for all types of sponsored research projects including subaccounts budgeting creating purchase orders invoicing monitoring expense processing and reconciliation financial reporting IRB OMB circular and University policy compliance and close outs Manager Corporate Banking May 2004 to August 2006 Company Name Emerging Corporate and Small Business Enterprises Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives asset valuation collateral security evaluation loan sanctions and post sanction monitoring Thorough knowledge of credit policies financial statement analysis of clients Prepared detailed appraisal reports for different types of credit facilities including term loans working capital financing bills discounting bank guarantees project financing and micro financing Meeting new clients for sourcing potential customers analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management Investment Banking Division Managed pre and post issue management functions related to IPOs follow on offerings rights issue and bonds issue Handled legal cases pertaining to public right issues managed by the bank Appointed as the bank s Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx Audit Compliance Ensure compliance with Securities Exchange Board of India SEBI Reserve Bank of India RBI and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies Independently performed SOX audits and tests for the bank s RTGS Real Time Gross Settlement payment settlement system that included study of prevailing processes matching existing process with standards already set in PCDM Process control Document Matrix finding out deviations and taking corrective measures Education Master of Philosophy Organizational Dynamics Leadership Management 2013 University of Pennsylvania City USA Organizational Dynamics Leadership Management Certified Research Administrator CRA 2011 Research Administrators Certification Council New York USA Certification Investment Banking 2007 MBA Finance 2004 Finance Bachelor of Commerce Finance 2002 Xavier Institute of Management and Entrepreneurship City India Finance Diploma Computer Applications 2000 Mount Carmel College City India Computer Applications Masters Business Administration Investment Banking Training Institute City USA Intensive financial analysis and modeling boot camp Rigorous training in core aspects of investment management including financial statement analysis valuation techniques cash flow modeling LBO modeling mergers and acquisitions and distressed security analysis Business Administration Bureau of Data Processing Systems City India

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PROGRAM ADMINISTRATOR Executive Summary Results focused management professional offering 15 years of progressive leadership experience Transforms high potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success Professional Experience Program Administrator January 2013 to January 2015 Company Name City State Impart support to Program Management team and Coordinated with Program Managers Corresponds with customers Managed difficult and sensitive issues Manage difficult and sensitive issue and Interpreted technical information in easy manner and carried out data input Aid Program Managers develop cost baselines and outlined Memorandum of Agreement Administer program personnel and implemented disciplinary measures Outline program information and opportunities and computed grant budget and cuff accounts Plan organize assign direct review and evaluate the work of assigned staff Motivate and evaluate staff and provide for their training and professional development Implement goals objectives policies procedures work standards and internal controls Plan organize and implement multi faceted senior programs and activities Identifying community senior citizen needs and recommending alternative or enhanced programs Exercising sound independent judgment within general policy guidelines Prepare clear concise and complete reports and other written correspondence Establish and maintain effective working relationships with those contacted in the course of the work CBS Banking Representative January 2012 to January 2014 Company Name City State Provided excellent communication skills both verbal and written including the ability to listen and explain complex subjects and convey solutions in a calm and clear manner to clients Used excellent analytical skills with a superior level of attention to detail in order to adhere to stringent bank policies procedures and guidelines to both clients and internal representatives Provided a positive attitude enthusiasm professionalism and strong work ethic with high level of integrity and ethics to clients and team members on a daily bases Collaborated on a relational work style with proven success in a team environment Provided both intermediate and advanced technical skills with the ability to utilize 5 or more open programs at any one time including Windows internet researching database systems and email Used basic math skills including addition subtraction multiplication and division along with intermediate data entry typing skills daily Provided multi tasking skills including but not limited to speaking with customers over the phone assessing their needs researching information on the computer and documenting information all at one time Assistant Social Services Coordinator January 2009 to January 2012 Company Name City State Assisted in providing expertise and implementing quality control measures for service delivery that meet Head Start performance standards federal and state regulations and agency outcomes Supervised Early Head Start Family Support Specialists oversee and monitor the day to day services being provided to infants toddlers pregnant women and their families Coordinated with Medical Wellness Coordinator to assure all screenings assessments and home visits are completed Worked closely with the Home base Family Partnership Coordinator to provide services to the families in EHS enrolled in the home based combination program option Participate facilitate coordinate the pregnant women educational meetings in conjunction with Home base Family Partnership Coordinator to help build collaborations with community partners for recruitment of children and families Submitted weekly monthly reports to Coordinator regarding findings at center level quality of service delivery compliance or non compliance issues staffing needs concerns etc Assisted Coordinator to establish community linkages to maximize resources that will benefit Head Start and Early Head start families and contribute to attaining agency in kind goal and participated in all of EHS transition processes Assist in preparation of the PIR program information report yearly and as needed Director January 2006 to January 2009 Company Name City State Served as the Director of program and implemented all new programs and services involving children Supervised a total of 38 staff members 16 certified and licensed therapists that performed ongoing services to families children with developmental disabilities through Indiana First Steps and 22 staff members that operated and performed other programs and services to families and children Wrote the proposal and organized the first before after school program for Danville s Community Schools Managed prepared annual department budget semi monthly payroll and all other fiscal concerns Education Masters Degree Public Administration High Point University City State Public Administration Bachelor of Science Human Development and Family Studies Indiana University City State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate a 55 Growth Group monthly at New Direction Christian Church 2013 2015 Serve as a board member for Not to Believers Like Us a Faith Based Organization against Domestic Violence Among Christians 2010 2013 Organized and provided event logistics for the Annual Kids Fair in Danville IN 2007 2009 Assisted in coordinating the summer event banquet facilities for Charles T Myers Golf Outing for At Risk Youth at the Charlotte NC Convention Visitors Bureau 2004 2005 Board Member Healthy Start Girls Group 2003 2005 Board Member Community Action Agency 2001 2003 Volunteer at YWCA Annual Girls Sports Camp 2001 2004 Volunteer at Greensboro Volunteer Center Annual Human Race Walk 2000 2005 Skills analytical skills attention to detail budgets excellent communication concise Consultant clients data entry database delivery Educator Excel Microsoft Office PowerPoint Windows Word multi tasking processes proposal speaking quality quality control recruitment researching staffing phone typing skills excellent oral written skills

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MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company s business strategy Highlights Advanced Microsoft Office including Visio MS Project PowerPoint and Adobe Creative Suite SharePoint Citrix Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On Time Goal Achievements of 95 Proficiency Rate Experience Marketing and Corporate Communications Merchant Services Transition Communications Project Manager Contractor 05 2012 to Current Company Name City State Manage write and edit external client communications and content to meet transactional needs of multiple business merchants Also manage project risk through comprehensive mitigation assessment and planning techniques Initiate define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment Actively manage the work efforts of multiple functional resources through the project plan Strong partner relationship management influencing collaboration and negotiating with senior business managers to gain commitment and accomplish shared goals Lead matrix process for cross functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms Engage and collaborate with key stakeholders on high profile projects for distribution of printed and digital marketing collateral requests Develop documentation monitor and report project status assesses the effectiveness and accuracy of documentation Initiate and maintain reporting relationships with project stakeholders including team members peers managers customers vendors and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects gathers input and feedback Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines Collaborate and communicate with other project managers and leaders to coordinate cross project initiatives and activities Ability to handle multiple priorities and work well under pressure with multiple deadlines Engage and collaborate with key stakeholders on high profile projects for distribution of printed and digital marketing collateral requests Prioritize and perform a variety of concurrent tasks with minimal direction Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests Strong time management skills and sense of timeliness in meeting commitments Maintain accurate status reports summaries and regularly communicate status to leadership business partners and other key stakeholders on a weekly basis Met overall goals with 95 proficiency rate Understand proficiency of customer s tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign Analyze and report project status and research information monitor project performance to maintain the quality of services deliverables and content Timely response to operational issues and RFI s within defined area to identify and eliminate obstacles to solution plans business goals or implementation Develop contingency plans to meet compliance requirements with company practices Engage all internal stakeholders to ensure communications are relevant timely and delivered at desired intervals Responsible for campaign design and production and distribution Project planning scheduling tracking and reporting Proven project management skills with ability to execute and drive stakeholder agreement Spreadsheet database and relevant project management experience Proficient multi tasker with the the ability to manage multiple initiatives concurrently Write and manage standard content used for client communications Strong detail orientation and problem solving skills with effective planning time management and organization skills Ad hoc project and reporting on an on going basis Project Manager 01 2007 to 01 2011 Company Name City State Institutional Client Services Marketing Project management for product implementations asset consolidations and email campaign project requests Engage outside vendors as well as other key marketing areas including Fulfillment Information Technology Creative Services and Print Production Status reporting of project work related to implementation of tactical product segment and institution specific marketing programs Identify and log marketing plan related issues or risks and escalate as appropriate following project management best practices Communicate across marketing channels with partners to execute measurable scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time within budget and adhere to high quality standards to meet client expectations Track key project milestones and adjust project plans and or resources to coordinate communications with all areas affected by the scope budget and resource work being managed Include data gathering preparation of presentation materials proofing setting project timelines and change management Perform quality review and escalate timeline issues and risks appropriately Institutional Marketing Coordinator Administrative Assistant Budget Specialist 01 2005 to 01 2007 Company Name City State Officer Marketing Specialist 01 2000 to 01 2004 Company Name City State Executive Assistant Office Manager 01 1997 to 01 2000 Company Name City State Education Villanova University Six Sigma Green Belt Certification 2010 Advanced Project Management Certification and Project Management Essentials 2007 WBT Education Credits Compliance and Project Management Courses 7 25 CH 2012 2013 Continuing Ed Credits Various business and financial service related courses 35 PDUs 2013 King s College City State Diploma Secretarial Science 1983 Secretarial Science Skills Adobe Ad basic budget business solutions change management Citrix Interpersonal Skills consolidations content Client database direct mail directing direction documentation edit email financial functional Information Technology leadership marketing plan marketing marketing collateral materials mail Microsoft Office PowerPoint MS Project negotiating Negotiation organization skills Print Production problem solving skills processes Project Management Project planning project plans proofing quality Relationship Management reporting research RFI scheduling Six Sigma Spreadsheet time management Visio Written

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BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01 2010 to Current Company Name City State Responsible for reviewing and processing Returned Deposited Items RDI Returned Cash Items and Non Post Items Complete operational functions including approving G L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox researching items and phone support Worked with Special Services in Atlanta during the transition of the functions our department inherited Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process Account Certification Operations Analyst 01 2009 to 01 2010 Company Name City State Responsible for staff daily operations of processing the W8 W9 forms and the processing of 1099 correction requests for year end tax statements Provide coaching and training to new and existing employees on daily and new processes Complete operational functions including approving G L tickets maintenance reports for account updates and refunds Assist Operational Manager with staff reviews Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs system enhancements and user education Provide escalated support to internal and external customers on IRS related issues Assist in the development and design of the SQL database for department Verify and calling in the 945 and 941 Wire Remittance Provide phone support to the Help Line and branches Monitor department mail box answering questions and completing research on outstanding items Attend weekly and bi weekly staff meetings Account Certification Operations Supervisor 4 w staff 01 2008 to 01 2009 Company Name City State Responsible for staff daily operations of processing the W8 W9 forms and the processing of 1099 correction requests for year end tax statements Provide coaching and training to new and existing employees on daily and new processes Complete operational functions including approving G L tickets maintenance reports for account updates and refunds Assist Operational Manager in hiring disciplinary actions as well staff annual reviews Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs system enhancements and user education Provide escalated support to internal and external customers on IRS related issues Assist in the development and design of the SQL database for department Verify and calling in the 945 and 941 Wire Remittance Provide phone support to the Help Line and branches Supervise 5 7 employees Account Certification Workflow Coordinator 01 2007 to 01 2008 Company Name City State 4 Responsible for ensuring the staff completed all daily processes including but not limited to W8 W9 forms 1099 1098 year end tax statement corrections Provide coaching and training to new and existing employees Conducted departmental training on new and upcoming projects Assist with the development design and implementation of Sales Force system used via internet to receive year correction request Assist with the VCP Remediation project to mitigate 1 7M in potential liabilities Verify and calling in the 945 941 daily Wire Remittance Teller Coordinator 01 2005 to 01 2007 Company Name City State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch scheduling employees for work shifts conducting performance review with branch manager and participating in selections of tellers Also completing advanced or complex teller transactions Complete operational functions which included approving transactions cash control branch security and internal control Participates in sale campaigns and made sure all tellers are aware of and participating in achievement of sales and service goals Typically supervised 3 5 employees IRS Compliance Analyst 01 2001 to 01 2005 Company Name City State Responsible for the processing of corrections request for 1099 1098 and all other responsible reportable applications for all banks including NCF Assist the Help Desk by answering questions and returning phones to the branches Responsible for the Huntington Bank Merger mailing of 140 000 W9 forms in Feb 2002 supervising 7 temp employees reviewing processing the incoming work Created letters to be used in returning documentation to customers Work with all levels of management Responsible for verification balancing over 300 banks of Tax Reporting system entries Upload files to the IRS Project support during year end testing IRS Compliance Specialist 01 1998 to 01 2001 Company Name City State Responsible for clerical support to the compliance analysts Responsible for verification balancing of Tax Reporting system entries Researching monitoring new account reports Process and review Forms W8 W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets Project support Mail distribution Operations Specialist 01 1996 to 01 1998 Company Name City State Monitoring reports for 5 banks on a daily basis Determining what items need to be reported to the IRS Making sure all items are reported within the allotted time Off Clerk 01 1995 to 01 1996 Company Name City State To verify pay off on automobile loans Determine if the pay off would satisfy the loan to begin process of the titles Money Center Processing Teller 01 1990 to 01 1995 Company Name City State To verify and process merchant deposits Delegate and distribute work to fellow co workers Assist in balancing the cash vault Money Center ATM Teller 01 1990 to 01 1995 Company Name City State Process overnight customer deposits Monitor ATM s to determine cash replenishment Travel to conduct monthly audits to balance off site ATM s Bank Teller 01 1989 to 01 1990 Company Name City State Handled customer transactions on a daily basis Balanced teller drawer at the end of each day Assist with balancing ATM and cash vault Education Business 2013 Bellevue University City State Certification Business Management 1997 Valencia Community College City State Business Management Business Management 1990 Seminole Community College City State Business Management Medicine Nursing 1989 Bethune Cookman College City State Medicine Nursing Diploma 1988 Lake Brantley High School City State Skills 10 key Account reconciliation ATM backup balance Banking bi Cash management clerical coaching Oral Customer Service Data Entry database documentation Editing filing Forms phone support Help Desk hiring letters mailing meetings Mail Microsoft office Organizational skills Problem solving processes reporting Researching research Sales Experience Sales scheduling spreadsheets SQL supervising 7 Tax phones Phone etiquette typing 40 wpm written communication skills year end

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TAX ACCOUNTANT Professional Summary Skills QuickBooks CCH ATX Microsoft Office Suite account reconciliation accounting administrative bookkeeping C CA consulting contracts credit client clients documentation filing financial analysis forms funds general ledger MA Mandarin marketing Excel Microsoft Office Suite payroll QuickBooks real estate reporting sales tax compliance tax taxes tax returns telemarketing venture capital Work History Tax Accountant 01 2016 to Current Company Name City State Prepared and reviewed hundreds of federal and multi state tax returns for Individuals Partnerships LLCs S Corporations and C Corporations 1040 1040NR 1120 1120S 1065 AZ CA DE FL IL MA MN NY WI state filing Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance including foreign withholding taxes and foreign tax credit Form 1042S Form 5471 Form 5472 Provided comprehensive bookkeeping and accounting services for multiple clients in various industries manufacture real estate venture capital hospitality industry etc Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll payroll tax deposits payroll tax returns and 1099 W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business register federal and state tax information and dissolve business Intern 07 2015 to 08 2015 Company Name City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation Wholesale Banking Intern 05 2014 to 08 2014 Company Name City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients Education Master of Professional Accountancy 06 2016 University of California Bachelor of Science Accounting Economics 05 2015 The Pennsylvania State University University Park Work History Tax Accountant 01 2016 to Current Company Name City State Prepared and reviewed hundreds of federal and multi state tax returns for Individuals Partnerships LLCs S Corporations and C Corporations 1040 1040NR 1120 1120S 1065 AZ CA DE FL IL MA MN NY WI state filing Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance including foreign withholding taxes and foreign tax credit Form 1042S Form 5471 Form 5472 Provided comprehensive bookkeeping and accounting services for multiple clients in various industries manufacture real estate venture capital hospitality industry etc Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll payroll tax deposits payroll tax returns and 1099 W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business register federal and state tax information and dissolve business Intern 07 2015 to 08 2015 Company Name City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation Wholesale Banking Intern 05 2014 to 08 2014 Company Name City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients Affiliations Self motivated tax accountant with more than 3 years of experiences in tax filing for individuals pass through entities and corporations Prepared and reviewed hundreds of tax returns Provided comprehensive accounting service for 20 ongoing clients Receive all 5 star reviews from clients Interests LEADERSHIP VOLUNTEER Pennsylvania State University Chinese Students and Scholars Association April 2013 April 2014 Recreation and Sports Department Coordinator Planned and organized basketball matches and recreation events every semester Composed proposals for activities coordinated and communicated with other departments Organized and supported 16 university team leagues comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks CCH ATX Microsoft Office Suite account reconciliation accounting administrative bookkeeping C CA consulting contracts credit client clients documentation filing financial analysis forms funds general ledger MA Mandarin marketing Excel Microsoft Office Suite payroll QuickBooks real estate reporting sales tax compliance tax taxes tax returns telemarketing venture capital

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V P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations Excited and motivated to help customers build successful financial futures Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail oriented Accomplishments Received Annual Pinnacle Award for 120 closed loan rate 20013 20012 Implemented several strategies that successfully increased sales and improved client retention rates Continue to improve and develop a strong middle market customer base Experience V P Commercial Relationship Manager March 2014 to Current Company Name City State I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products traditional banking capital management and brokerage services As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan deposit revenue and new households This role has day to day responsibility for the delivery of superior client service operational integrity and adherence to bank policy as well as all Federal and State regulations I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to I routinely review the asset quality of all loans assigned ensuring referrals of problem situations are made to the appropriate associate I approves credit applications within assigned lending authority refers approvals outside of authority to an appropriate associate I Negotiate profitable spreads and maintains timely information flow to insure quality of the portfolio as well as maintains an in depth knowledge of small business and commercial credit policies and procedures Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity I have closed multiple loans over 5 million to a number of companies to include a national lumber company 13 Million big in Illinois Missouri And Indiana Grocery store chain 6 Million Large Automotive company 5 Million Multiple property management companies each over 6 Million I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan Supervisor January 2010 to Current Company Name City State Transportation NCO E 6 Staff Sergeant Illinois Army National Guard Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation Requests and coordinates transport capability to meet a movement mission Marks and labels cargo and freight shipments in accordance with regulatory requirements Documents and inventories freight cargo and materiel shipments of all types operates automated data terminal equipment to prepare movement documentation or related correspondence Arranges documentation and reports for follow up or response to tracer actions Prepares transportation movements documents and related forms for the type of shipment and mode of travel Performs office duties such as posting regulations files maintenance and routine office correspondence Responsible for planning managing and coordinating the total cradle to grave life cycle logistics support for assigned systems or subsystems integrating separate functions of supply maintenance procurement and quality assurance into logistics activities required to sustain system fielding Proficiencies TC AIMS Blue Force Tracker MTS Multiple Logistic and UMO courses and all training of an 88N position Microsoft Office training and equipment tracking repair operations Military security clearance Business Banking Officer 2 yrs Branch Manager Business Banking Officer March 2008 to March 2014 Company Name City State Supervisor US BANK HR 800 367 2884 I covered a district size area over all small business commercial lending and relationship needs Met and exceeded all assigned sales goals through outside sales incidental activity to outside sales and other activities I contributed to the profitability and growth or business banking by building developing and managing new and expanded client relationships with small business customers Consulted with business customers and prospects about their financial needs and goals identifies and promotes bank products and services that best meet the customers needs I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies I helped maintain budget analysis goals for corporations through review of financials and project management evaluations I provided financial advice on budget related issues for business goals and strategies to meet those goals As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners as an on site leader for sales customer service regulatory policy and compliance and facility management as well as all things HR including labor and or employment related laws policies processes and procedures I have experience analyzing data and metrics to identify patterns and or trends in the workplace along with experience deploying services and or processes to employees I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties My duties included people management developing a customer centered branch environment expert product service knowledge partnership with other areas of the company retail store management and community involvement I was accountable for branch balance sheet and financial statements and branch profit and loss I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development Target area was companies of 2 million in revenue to 10 million in revenue 75 of loan growth was above 1 million dollars per loan Businesses were primarily doctors property management manufacturers and franchise opportunities Consultant General Manager November 2007 to March 2008 Company Name City State I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff I created the processes for a new fitness center and training and hiring of employees I was the temporary general manager of the facility until I hired and trained my replacement Also set up logistics for ordering and shipping supplies for the fitness center and hotel General Manager December 2004 to November 2007 Company Name City State I managed multiple 35000 square foot fitness centers with over 35 employees managed up to three branches at one time I managed payroll scheduling training for each department customer service sales personal training and group exercise I also set budgets for the sales team and monitored their development I maintained reports and profit and loss for the fitness center I also developed and trained others to become managers and advance in the company Education Bachelor s Degree University Studies 5 2005 Southern Illinois University City State Master s Business Management and Leadership Liberty University Business Management and Leadership Skills Credit Analysis Microsoft office Relationship Building Sales

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TRAINING ASSISTANT Summary Project Management and special events Training curriculum development needs assessments Outside sales recruitment and marketing Non profit management and office administration Experience Training Assistant Jan 2008 to Current Company Name City State Develop and implement projects which create a positive presentation of ProEquities Analyze and develop solutions for internal processes Coordinate and implement logistics for training events Coordinate the BDU Scholarship program Provide duties such as the maintenance of databases preparation of PowerPoint presentations spreadsheets editing mail merge and special project reports Field all incoming phone calls for ProEquities greet guests Market Game Coordinator Office Manager Jan 2005 to Jan 2007 Company Name City State Organized and maintained Alabama Stock Market Game activities Coordinated teacher recruitment and workshops Provide technical support and communication to teachers Coordinated stockbroker mentor program Promoted programs through correspondence workshops and public speaking Coordinated day to day office activity Provide support to fund development client service marketing financial reporting and special projects Assist in bookkeeping activities Advertising Administrator Jan 2003 to Jan 2004 Company Name City State Ensured compliance of company policy for Yellow Page and White Page directory advertising Addressed and resolved company wide directory listing issues Coordinated acquisition distribution and billing of inventory of financial center merchandising hardware and graphics for over 700 financial centers throughout eight state area Provided accounts receivable and payable tasks and general ledger account reconcilement for directory advertising merchandising hardware graphics and holiday signs Coordinated design job biding and distribution of financial center signage Director Jan 2001 to Jan 2003 Company Name City State Provided oversight for non credit training programs Conducted needs assessments Formulated and implemented marketing strategies and materials for non credit continuing education courses Developed of instructional strategy and design for new programs and evaluation of existing programs courses Developed customized industry specific curriculum based on needs of client community Recruited developed and supervised instructors Managed created and maintained databases for targeted mailing Provided oversight for management of registration revenues program implementation record retention and student recruitment and maintenance of quality educational standards Workforce Development Specialist Continuing Education Coordinator Jan 1998 to Jan 2001 Company Name City State Served as project manager of Workforce Development Center activities Developed customized industry specific curriculum based on needs of the client community Developed and delivered training to corporate clients and community Developed and maintained relationships with various constituents Conducted needs assessments Formulated and implemented marketing strategies and materials for non credit continuing education courses Managed development of instructional strategy and design for conferences certificate programs and courses Recruited developed and supervised instructors Managed created and maintained databases for targeted mailing Managed registration program offerings student recruitment and quality educational standards Executive Director Jan 1996 to Jan 1998 Company Name City State Developed and maintained relationships in banking community Served as spokesperson and liaison to affiliate colleges and the public Recruited and supervised office staff and instructors Developed and implemented instructor and volunteer training Implemented delivery of educational curriculum and served as student advisor Administered annual budget and maintained financial records Developed and managed marketing plans and quarterly statewide promotional publications Directed Birmingham Chapter into statewide consolidation process Territory Manager Jan 1994 to Jan 1996 Company Name City State Developed and maintained relationships with new and existing accounts Developed and maintained community contacts through job fairs presentations and civic involvement Assisted in employee recruitment placement and orientation ERC Employee Recognition Committee PROEQUITIES Chairman BOY SCOUTS OF AMERICA VULCAN DISTRICT COMMITTEE Marketing Director BOY SCOUTS OF AMERICA VULCAN DISTRICT Certified Trainer of Adult Leadership CAHABA GIRL SCOUT COUNCIL Field Executive Certified Trainer of Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE Recruitment Coordinator BIG BROTHERS BIG SISTERS OF Tift Area Caseworker PR Assistant Education Bachelor of Arts Degree Public Relations Speech Communication Journalism AUBURN UNIVERSITY City State Public Relations Speech Communication Journalism Completed Certificate Program in Project Management UNIVERSITY OF ALABAMA AT BIRMINGHAM City State Interests ZENGER MILLER TRAINING Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS Chair of Volunteer Coordination Co Chair of Educational Event Skills accounts receivable advertising banking billing bookkeeping budget hardware conferences COUNCIL credit client clients databases delivery editing financial financial reporting general ledger graphics instructor inventory Leadership logistics Director marketing strategies marketing plans marketing Market materials mentor merchandising mail office PowerPoint presentations Page presentations PR processes Project Management public speaking publications quality Recruitment spreadsheets strategy teacher technical support phone Trainer training programs workshops Additional Information ZENGER MILLER TRAINING Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS Chair of Volunteer Coordination Co Chair of Educational Event

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REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized Results oriented high energy hands on professional with a successful record of accomplishments in client support Major strengths include strong leadership excellent communication skills strong team player attention to detail compliance in all regulated environment and supervisory skills Skills Microsoft Word for Windows Excel Power Point Access Adobe PageMaker 6 5 Adobe Photoshop Dreamweaver Visio Unix Oracle 9i and Developer 2000 Experience Registered Client Service Associate 06 2012 to Current Company Name City State Serve as primary contact to investment clients and prospects Provide all operational services and support for client accounts Provide Financial Advisors with presentations and seminars aide in the implementation of marketing materials for prospects Referring clients to other lines of banking division to enhance the relationship Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers Work directly with the Financial Advisors to manage their book of business worth 40 million Relationship Banker II 06 2004 to 06 2012 Company Name City State Serve as primary contact to retail commercial and prospect clients New account opening and cross sale of other banking products and services Referring identified client needs to other lines of banking divisions Proactively cold calling the clients to introduce the new products and services to increase branch revenue Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship Accomplishments Ranked in top 10 among 82 reps for 7 straight years exceeding sales quotas a month Winner of best sales representative of the year reward 3 straight years and first quarter in 2011 Increased branch non interest income by 10 with the sale of banking products and excellent client service skills Increased the loan portfolio for the branch by 800 000 within 7 months Increased net deposit portfolio for the branch by 1 7 million for the quarter by proven sales skills Training new hires and branch personals to be experts in their job performance to be successful in the company Private Banker 01 2003 to 01 2004 Company Name City State Conduct outside sales calls to bring in new business Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account Opening new consumer business accounts and creating CIF s entering new accounts in the system using Impact Performing many tasks using Impact such as change of address customer account information posting stop payments and loan information Assisted in reception handling high volume customer calls Technical Writer Web Developer 01 2000 to 01 2002 Company Name City State Responsibilities include creating editing and verifying product and service documentation Documentation types include hardware and software user and service manuals online help and tutorials programming configuration installation documents requirement documents and reference documents Work out various researches for giving the accurate description of the erection installation removal as well as maintenance of different genres of hardware Supply wiring figures outlines along with part breakdown sketches for illustrations Scripting interactive on line help and tutorial packages Installation and maintenance of computer security and telecommunications systems Education and Training B S Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training Completed First DBA exam in India Series 7 General Securities Registered Representative 2016 Skills Dreamweaver Adobe PageMaker 6 5 Adobe Photoshop banking book cold calling hardware client clients DBA Documentation editing Financial investments marketing materials meetings Access Excel Power Point Windows Microsoft Word online help Oracle 9 Developer 2000 outside sales presentations programming reception requirement retail sales skills sales Securities seminars Scripting telecommunications Unix Visio wiring

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CUSTOMER SERVICE REPRESENTATIVE Professional Summary Office professional with an extensive background of more than twelve years of Customer Service Account Manager and Office Administrative Support Exude strong and excellent communications skills and creative support with team building and the ability work independently I adapt to change quickly and motivate staff to ensure a smooth workflow and increased productivity Skills Typing 55 wpm Ten Key 10500 kspm Microsoft Office Word Excel Outlook Data Entry Customer Liaison Support Agency Management System AMS 360 Sagitata The Agency Manager TAM Applied System CRM Software Systems Quick learner Work History Customer Service Representative 09 2017 to Current Company Name City State Provide customer support to accounts track orders provided price quotes order changes and or cancellations Identify customers needs research issue and complaints with problem solving for resolution Assist to ensure professional and exceptional customer service with products inquiry and online services Document account and conversation during inbound and outbound calls in call center environment Owner 01 2015 to 09 2017 Company Name City State Responsible for day to day operations of online retail store including sales stock and resource management Develop social media strategy and set goals to increase brand awareness and engagement Maintained online storefront and social media platforms with new products and marketing sales promotions Commercial Personal Lines Account Manager 03 2014 to 01 2015 Company Name City State Temporary assignment ended March 214 Jan Processed Certificates of Insurance for heavy contractor s service and retail risk for commercial Line policies Verified and explained Commercial Insurnace policy coverages and issued renewals Processed endorsements cancellations and reinstatements of policies and file claims with carrier Followed Up on policy change request issued by carriers and or sub agents Insurance Customer Associate 02 2011 to 10 2013 Company Name City State Office location closed Feb 011 Oct 2013 Provided customer service for retail brokerage firm as an inbound call center representative to new and existing policyholders and agents File claims and submit loss reports to carrier s Explain insurance coverage and eligibility requirements for non standard auto policies Processed policy changes endorsements cancellations and reinstatements and issued DMV vehicle registrations Issued auto insurance ID cards accept and applied monthly payments to policy premiums Insurance Agent Producer 02 2009 to 11 2009 Company Name City State Reviewed rates in a competitive markets for qualifying customers with various insurance carriers Advertised business product brochures and distributed to potential customers Updated client information for policy changes for clients including name address and coverage Market multiple lines of business such as Commercial and Personal Lines Ocean Marine and Workers Compensation Commercial Lines Underwriter 02 2008 to 06 2008 Company Name City State Processed and analyzed Commercial insurance applications rated and provided quotes Followed underwriting guidelines to determine risk exposure and eligibility Requested loss run reports and issued certificates of insurance from carrier systems Conducted policy changes for clients and ensured all information was accurate Processed binders endorsements cancellations reinstatements and policy renewals Commercial Lines Underwriting Supervisor Company Name City State Company relocated out of state June 206 Oct 2007 Supervised 7 Employees approved employees time sheets and requests for time off to ensure a smooth workflow Assisted account managers sub agents and or brokers with customer complaints and resolutions Reviewed and analyzed risk for Commercial CGL and Workers Comp new business applications and renewals with solid understanding of industry regulations and carrier guidelines Researched various markets for competitive pricing from multiple insurance carriers Education Diploma Data Entry Specialists 1995 Eldorado College City State S E L F High School City State Skills Ten Key Administrative Skills Agency brochures call center competitive CA CRM client clients Customer Liaison customer service customer support Data Entry Insurance Market marketing sales Excel Microsoft Office Office Outlook Word Oct policies pricing problem solving research retail sales Securities social media platforms strategy Typing 55 wpm underwriting workflow Accomplishments Telephone Service Professionally processed 80 calls per day providing information and service to ensure customer satisfaction Customer Service Consistently received positive feedback from guests and created repeat business by developing long term relationships with customers Handled guest complaints maintaining a positive dining experience for all rest

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FINANCIAL ANALYST Highlights Microsoft Excel and PowerPoint intermediate Capital IQ intermediate FactSet intermediate SNL intermediate Bloomberg beginner intermediate SPSS intermediate Experience Company Name July 2015 to Current Financial Analyst City State Support CEO and corporate operating committee directly by shaping and implementing AIG s strategy on a global level Initiate evaluate and execute M A deals and innovation investments in order to enable AIG s inorganic growth Selected Transaction Experience and Strategic Projects 500 Million Divestiture Work with senior management to identify 208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income PTOI and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by 200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG s book of business to partner s Strategize with senior management to produce non binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models products customers technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization total revenues and assets segment property and casualty versus life and retirement revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long term incentive plans for AIG Company Name June 2014 to August 2014 Investment Banking Summer Analyst City State Supported Industrials Coverage Group by building client presentations evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects Transportation Company s 6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy Side M A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over 100 million in fees for senior management s evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M A opportunities to 5 different clients Company Name September 2013 to December 2014 Co President City State Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy Evaluated public companies by analyzing strategy and operations examining financial statements and performing valuation Invested 1 000 of fundraised money in selected microfinance businesses B corps or charities to support social impact Bloomberg Analytics Boot Camp 500 applied 24 selected New York NY Participant May 2013 Trained for one week in Analytics and Sales to gain exposure to equities fixed income and commodities Operated Bloomberg Terminal to obtain data for 10 stock pitches technical analyses of securities and industry overviews Education Yale University May 2015 Diploma City State Bachelor of Science Economics and Psychology GPA GPA 3 75 4 0 GPA 3 77 GPA 3 89 Economics and Psychology GPA 3 75 4 0 GPA 3 77 GPA 3 89 2nd Place 40 students Corporate Ethics Yale China Association Symposium on Global Strategic Leadership Relevant Coursework Strategic Management Accounting Valuation Cumulative SAT score 2390 Math 800 Verbal 790 Writing 800 Cumulative GMAT score 770 Languages Mandarin Chinese native fluency Spanish conversational proficiency Interests Traveling piano violin table tennis swimming volunteering pistachio ice cream Yelp Additional Information Interests Traveling piano violin table tennis swimming volunteering pistachio ice cream Yelp Skills Accounting Biotechnology Bloomberg book budgeting commodities Client clients database drafting due diligence equities equity senior management financials financial financial statements fixed income innovation investments IQ Leadership Mandarin Chinese marketing market materials Math Microsoft Excel money PowerPoint Presentations Research Sales SAT securities Spanish SPSS strategy Strategic Strategic Management Strategic Planning Symposium Transportation Valuation written

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MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals driving high volume new user acquisition and growing subscription based businesses Versed in all aspects of marketing campaigns from concept development to execution and launch Highlights Brand development Multi media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments Co Founding Instadium LLC the country s leading provider of restroom advertising signage and in game promotional events to both professional and collegiate sporting venues Co Founding LiveHelper com Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real time support online sales marketing and customer service Co Founding GoWebBaby USA LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM LegalZen and SmartGen a document assembly and automation software Developer and Co Founder LegalZen a real time artificial intelligence engine that utilizes social media to suggest create and offer to consumer legal documents and associated solutions Experience Marketing Manager 04 2009 to 03 2015 Company Name City State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams Managed the complete redesign and launch of the company s website in Number months Developed corporate communications strategies and programs including project timelines Identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends Banking and Workout Attorney 01 2006 to 01 2009 Company Name City State Full service law firm with over 100 employees and representing numerous national and regional lending institutions REIT s and significant private organizations Represent local and national financial institutions in structuring and negotiating appropriate documentation including construction and permanent financing asset based loans letter of credit transactions term loans and lines of credit Counseled clients in the acquisition leasing and disposition of commercial real estate throughout the country Represented lead lender in 92M participation financing of several commercial office parks located in Michigan Facilitated purchase of 50M loan portfolio from Fortune 50 company Represented client in simultaneous 18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal Mart stores located in Wisconsin Tennessee South Carolina and Ohio National Sales Director 01 2003 to 01 2005 Company Name City State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric JPMorgan Chase Sunoco and British Petroleum Employed 30 professionals Led national sales team of commercial real estate agents to assess properties portfolios for sale Implemented most appropriate sales method based on industry property type and geographic location Prepared due diligence materials for prospective buyers Optimized profitability of clients portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction 01 2001 to 01 2003 Company Name City State General practice law firm with over 150 attorneys and support staff Attorney Represented nation s largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market Notable Accomplishments Documented and closed 200M of Small Business Administration 7 A and 504 loan programs Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien asset and collateral analysis Education Juris Doctorate JD 2001 CHICAGO KENT COLLEGE OF LAW IN City State GPA Appointment Dean s Panel on Electronic Voting Reformation Recipient CALI Award for The Philosophies of the Criminal Justice System Appointment Dean s Panel on Electronic Voting Reformation Recipient CALI Award for The Philosophies of the Criminal Justice System Bachelor of Arts American and European History 1998 TULANE UNIVERSITY IN NEW City State GPA Magna Cum Laude Dean s List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean s List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO SEM Social Media Launch Strategies Social Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns E Commerce

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TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues Highlights Teradata BTEQ Fast Load PL SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name City State Project Description iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application Responsibilities Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis Worked on optimizing and tuning the Teradata and Oracle views and SQL s to improve the performance of batch and response time of data for users Implement the code changes through change management tools Worked closely with business users to come up with detailed solution approach design documents Used Teradata utilities like Bteq to build Teradata procedures Provided initial capacity and growth forecast in terms of Space CPU for the applications by gathering the details of volumes expected from Business Prepared low level technical design document and participated in build review of the BTEQ Scripts Provided support during the system test Product Integration Testing and UAT Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff Verified if implementation is done as expected Done the impact assessment in terms of schedule changes dependency impact code changes for various change requests on the existing Data Warehouse applications that running in Production environment Provided quick production fixes and proactively involved in fixing production support issues Liaised between different implementation groups Both source and target systems and monitored the implementation activities Analyze business requirements designs and write technical specifications to design redesign solutions Coordinate with Configuration management team in code deployments Environment Teradata14 Oracle PL SQL BTEQ Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name City State Project Description Development and maintenance of semantic downstream layer in a data warehouse for Business user reporting This project aims at building and maintaining a data mart on Enterprise Data warehouse in order to increase the efficiency of the reporting support business users in performing more robust analytical reporting and decision making capability Responsibilities Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis Worked on optimizing and tuning the Teradata views and SQL s to improve the performance of batch and response time of data for users Implement the code changes through change management tools Worked closely with subject matter experts to come up with detailed solution approach design documents Used Teradata utilities like Bteq export import and Fast Load to load data into out of Teradata database Provided initial capacity and growth forecast in terms of Space CPU for the applications by gathering the details of volumes expected from Business Prepared low level technical design document and participated in build review of the BTEQ Scripts Reviewed Unit Test Plans System Test cases Provided support during the system test Product Integration Testing and UAT Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff Verified if implementation is done as expected Done the impact assessment in terms of schedule changes dependency impact code changes for various change requests on the existing Data Warehouse applications that running in Production environment Provided quick production fixes and pro actively involved in fixing production support issues Liaised between different implementation groups Both source and target systems and monitored the implementation activities Analyze business requirements designs and write technical specifications to design redesign solutions Involved in complete software development life cycle SDLC including requirements gathering analysis design development testing implementation and deployment Developed technical design documents HLD and LLD based on the functional requirements Coordinate with Configuration management team in code deployments Implemented AGILE methodology for our formal delivery Environment Teradata14 BTEQ Basic Unix Oracle Software Engineer Jan 2009 to Mar 2012 Company Name City State Project Description Data Warehousing Services Description Data Warehousing Services DWS manages the platform infrastructure hosting data from the Group s operational systems providing the capability for users or operational systems to query and extract this information as required DWS manages the whole end to end change and service lifecycle including build schedule and infrastructure support service desk risk and compliance and service and finance management The goals of the Warehouse are to Provide a single version of the truth Empower users to find out new information about their business for themselves Provide an integrated database model with common definitions regardless of the source of the data Data from various source systems is fed into the EDW Enterprise Data Warehouse Responsibilities Actively involved in enhancing the Data Warehousing Application wherein all small Teradata Prepared high level design document for developers and participated in review build of the BTEQ Scripts Fast loads Multi load and JCLs Prepared Reviewed Unit Test Plans System Test cases Worked closely with Business Users and analysts Worked on BTEQ Fast load and Fast export for loading data from Oracle to Teradata Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices Design develop and test complex Teradata BTEQ Scripts Involved in complete software development life cycle SDLC Performed unit testing on the source code Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment Teradata Main Frame BTEQ Fast Load Fast Export Education Bachelor of Technology Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering India JNTU Percentage 71 68 Skills Data Warehouse knowledge Database design Oracle SQL SDLC Teradata SQL Testing Unit Testing Business Requirements Gathering Change Management planning Configuration Management planning Data Analysis Data Mart Development Code Deployment Feasibility Analysis Integration Testing Application Maintenance Meta data Analysis Teradata PL SQL Teradata BTEQ Teradata Fastload Requirements Gathering Semantic database design Technical Design Technical Specifications documents UAT Basic UNIX

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GENERAL BUSINESS MANAGEMENT Summary RESUME Kristy Bishop Entrepreneurial indirect sales executive passionate about building productive relationships with clients partners and team members New customer acquisition expert who emphasizes mix of online and in person marketing strategies Highlights New customer acquisition Account management Prospecting Results oriented Knowledge of market trends Proficiency in finding areas of opportunity Client focused Brand development Accomplishments Conceptualized and launched the Full service neighborhood bank marketing campaign which led to a 70 increase in bank deposits Customer service both internal and external compliance HR Sales Marketing Training SQL Valuing Diversity Training conflict resolution team building Mentoring Training best practices Received several awards for Top Performer and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment Was also given a written offer to become regional Merchant Service Representative as I personally was considered responsible for creating the need for position This was offered to me after about 14 months which at the time was unprecedented Initialized a grass root marketing campaign to promote brand recognition as well as gather more household relationships i e loans deposits with no marketing budget with immense success Assessed organizational training needs Performed competitive analysis to make recommendations for future company growth Experience General business management May 2007 to Dec 2014 Company Name City State Providing first person of contact for customers as well as employees Provided conflict resolution and internal and external customer service Training and mentoring new hires ensuring all regulations were met and company policy was being used Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies Proficient in SQL ordering product management inventory organization product knowledge staffing opportunities products and services NW Florida Regional Commercial Sales Manager Mar 2007 to Jan 2009 Company Name City State I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl I was able to increase sales in my territory with both new clients and follow ups with clients we had worked with before commercial sales in my territory as well as some in Caribbean I would generate new business through B2B cold calls mailing information and establishing myself as the new territory manager I personally overhauled the out dated SQL and customer file information Using previous experience i would call set up appts and updated the territory customer business I generated new business and gained back more customers by recognizing better opportunities educating them about preventive maintenance insurance and becoming the face of my company to my clients I went onsite to businesses and create estimates field inspections measurements ordering correct products troubleshoot problems find solutions job site inspections and keeping my personal crew busy every day Prepared correspondence accounting and financial documents for analysis Sales Marketing Manager Indirect sales manager Jul 2006 to Nov 2008 Company Name City State Implemented and evolved high impact strategies to target new business opportunities and new markets Planned and executed container shipments of Effectively controlled the release of proprietary and confidential information for general client lists Prepared departmental contracts for attorney approval Program manager Jan 2006 to Jan 2007 Company Name City State Managed weight loss center and worked closely with clients face to face Provided client support individualized care and excellent customer service Product ordering client chart maintenance inventory payroll hiring Qualifying clients for credit providing all legal information Client retention internal and external conflict resolution mentor Prepared correspondence accounting and financial documents for analysis Relationship Banker II Jan 2004 to Jan 2006 Company Name City State Conceptualized and launched Full service neighborhood bank marketing campaign which led to a 70 increase in sales Customer service both internal and external compliance HR Sales Marketing Training SQL Valuing Diversity Training conflict resolution team building Mentoring Training best practices Received several of the highest awards for Top Performer and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II as well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment Was also given a written offer to become regional Merchant Service Representative as I personally was considered responsible for creating the need for the position This was offered to me after about 14 months which at the time was unprecedented Initialized a grass root marketing campaign to promote brand recognition as well as gather more household relationships i e loans deposits with no marketing budget with immense success Prepared correspondence accounting and financial documents for analysis Education High School Diploma General Studies Psychology Business St Johns River State College City State USA General Studies Psychology Business Skills communication skills excellent customer service account management data entry directing documentation project development computer proficiency customer satisfaction inventory team leadership marketing plans market research marketing negotiation networking organizational skills product management profit retail sales business development SQL active listener creative problem solver

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SENIOR FINANCIAL ANALYST Professional Summary Skills Work History Senior Financial Analyst 01 2012 to Current Company Name City State Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business build checks and balances into the accrual process Create and maintain procedures and documentation for the monthly accrual process Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization Manage monthly beeline headcount costing process T M and Fixed Price for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process Manage the monthly direct expenses upload into Chase companywide corporate reporting system CSPRA built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system Manage monthly expense reporting and analysis prepare Technology Executive Management Reporting built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck Create executive level financial reporting package to support LOB business reviews perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow Statement of work spend This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks Opportunities in the forecast process Participate in creation of business cases and spending requests Assist with evaluation reporting and control of Capital Expenditure projects Support Mortgage Banking Technology MBT on business case financial reviews and approvals Manage third party Vendor details actual spend vs Budget Forecast Manage monthly capitalization process and accounting entries associated with it Revamp and improve many business processes within MBT Mortgage Banking Technology 2012 Senior Financial Analyst 01 2001 to 01 2004 Company Name City State Responsible for managing all financial aspects of the IT finance of JPMorgan Chase Main responsibilities involve Assist nine programs management DOCS project Assist Chase Home Finance CHF Information Technology management in managing project cost Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management Lead the preparation of the monthly reporting package to include variance analysis on budgets balance sheet cash flows and income statements Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects which included the review and analysis of the business case as well as providing NPV and IRR analysis Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee Research all costs for projects as requested using system and reporting tools such as Project Accounting Reporting PAR Finance Gate Team Files PC Fast Document Direct and Others Assists in standardizing reports templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases using access and other record keeping systems for projects data Assist various Senior Vice Presidents upon demand with research documentation and preparation of reports and presentation to CHF Chase Home Finance business clients and other groups Senior Financial Analyst Company Name City State Responsible for day to day activities related to the update and maintenance of Huntington s mortgage hedging applications daily update of pricing assumptions perform complex analysis of financial markets Complete complex analysis related to mark to market of Huntington s mortgage position Oversee the on going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access SQL Databases Assist in the monthly forecasting of Home Lending revenue and expense responsible for the forecast of such segments as Servicing Shared Support and Consumer Lending Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing Consumer Lending Portfolio Loan Default Production and Marketing create other reports such as Balance Sheet Margin Analysis Rate Variance Analysis and headcount analysis Develop and maintain such model as Servicing profitability per loan Secondary Marketing performance Cost to Service loans capitalized servicing delinquency statistics and retention analysis Prepare monthly branch profitability reports Responsible for developing and maintaining various business models such as expense management models for Servicing Loan Default REO Consumer Lending and Shared Support help executive management understand variances and underlying trends Prepare month end reporting decks for upper management review Help identify any risks and or opportunities within the forecast Any Ad Hoc requests Manage the entire month end accounting closing process for the servicing department compile monthly mortgage date for the purpose of MSR mortgage servicing rights modeling and prepare summary analysis of the MSR results Calculate and prepare monthly accounting entries related to the MSR asset Maintain documentation of MSR Mortgage Servicing Rights related controls and processes Prepare monthly MSR asset general ledger reconcilements Manage annual budgets for such segments as Servicing Shared Support Mortgage Production and Consumer Lending 2009 Divisional Financial Manager Company Name City State Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process Review locations P L transactions for accuracy and completeness and prepare any correcting journal entries as required Prepare analysis and write up journal entries for two companywide programs the uniform leasing program and the sign program Calculate monthly commissions for Directors of Business Development Monitor and redirect the allocations of employees salaries to terminated locations Manage the evaluation due diligence and integration processes for potential acquisitions Partner with Corporate accounting to draft 10Q 10K and similar SEC filings Form 4 form 5 etc while supporting GAAP research and SEC reporting help coordinate activities associated with the D T audit Manage the preparation of the Central Division annual budget in compliance with the company s format and schedules from information obtained from all regions Consolidate information and ensure quality and consistency of data as well as explaining key variances Manage the preparation of the Central Division quarterly forecast performed same process as with the annual budget Assist in performance management process this entails monitoring and reporting of monthly actual results as compared to budget forecast and previous year explained key variances in presentation format Serve as the primary support resource for the division with respect to the budget reforecast application SRC Provides ad hoc analytical support to all groups Senior Vice Presidents COO and CFO Prepare financial scorecard variance comments for steering committee and quarterly review meetings Review the accuracy and completion of pro forma return on investments ROI and memorandum of awareness MOA for new locations existing location renewals capital investments and acquisitions Assists with evaluation reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program Audit within the Division Assist in the preparation of the annual information package for the Board of Directors Supervise and review the work of nine divisional Accountants and Financial Analysts Report to CFO Chief Financial Officer Education BBA Corporate Finance The University of Toledo City State GPA National Deans List Corporate Finance National Deans List BS Accounting The University of Paris Dauphine City GPA Graduated with honors Accounting Graduated with honors Accomplishments Career Summary Accomplished Professional with P L responsibility in domestic and international Fortune 500 companies Extensive experience and strength in financial management financial reporting internal auditing management reporting manufacturing mergers and acquisitions organizational development quality assurance system development and implementation Record of re aligning organizations to achieve better economics of scale including management of turnarounds and shutdowns Skilled in creating strategic plans and in leading high performance teams to exceed pre set goals Proven instincts to identify and solve unique business issues Key Accomplishments Oversaw the general finance functions and supported the execution of a division s financial and strategic plans the division generated more than 2 Billion dollars in revenue Uncovered and proved embezzlement by a former Regional Accounting Manager company recovered 300K Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company s financial picture Successfully managed international invoicing and leasing of equipments Skills Accounting accruals accrual acquisitions streamline ADP payroll Ad AS 400 balance sheet Banking billing budgets Budget business case Business Development business processes CITRIX closing consulting Corporate Finance clients Databases documentation drivers due diligence Essbase Executive Management senior management Fast Finance Financial financial analysis financial analysis and reporting financial reporting forecasting general ledger GREAT PLAINS Hyperion Information Technology investments JD EDWARDS managing mark market Marketing meetings Access Microsoft Access MS Access Microsoft Excel MS Excel MS Office Suite PowerPoint modeling performance management policies pricing processes quality record keeping reporting Research SAP SQL statistics

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ACCOUNT RECEIVABLE Executive Summary Champion of continual process improvements to create more efficient work environments Leads by example developing mentoring and sharing best practices across lines of businesses Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements Excellent communication skills organizational skills and customer service skills Supports diversity organizational astuteness and demonstrates consistent ability to develop and deepen client and partner relationships Received awards for Customer service and satisfaction consistently ranked in the top 88 Awarded top performer out of 18 location for consistent and precise working standards within the banking industry Core Qualifications Microsoft Office Excel Access PowerPoint Lotus notes Outlook 10 key Data entry Professional Experience Account Receivable January 2014 to January 2014 Company Name City State Processed and verified all incoming checks inputting the client information into the system Prepared invoices for recording process all account receivable and deposit cash receipts Maintained records of the debits and credits and update the system Audited financial reports for accurate recording and process Provide daily report for to ensure proper debits and credits are applied Reconcile account booking saving over 1 000 from errors and omission from customers on outstanding invoices Communicated with manager and other team member to resolve outstanding issues Treasury Services Advisor January 2013 to January 2014 Company Name City State Researched analyzed and resolved a wide range of treasury cash management and or depository products and service for Global Large Corporate accounts Provided a depth knowledge of Account Reconcilement Cash Vault services deposit demand accounts Electronic File Transmission Cash Pro online usage Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management client servicing and implementation coordination of new services for highly complex accounts Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients Displayed excellent client service skills while building and sustaining a client portfolio of over 56MM in revenue Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile Provided day to day account servicing and resolution of routine to moderately complex inquiries such as ACH ARP cash vault lockbox DDA and other platform and operational requests for accounts and clients Lead Ops Representative January 2007 to January 2013 Company Name City State Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow Responsible for debiting crediting customer s general ledger accounts with minimal impact to the Bank and clients Established and maintained regular management routines to identify and communicate key priorities with stakeholders Effectively influences clients to prioritize reporting efforts and follow best practices Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts Effectively influences internal partners to prioritize and resolve outstanding system issues Escalated problems to the appropriate line of business Prepared and organized information for analytical reports prepare and facilitate meeting agenda and other data as needed Give internal business partners and external clients tours of the department Maintained time keeping schedule for associates absence tardiness vacation and sick leaves Cash Vault January 2010 to January 2012 Company Name City State Prepared incoming cash from customers counting and strapping it with the help of a cash counting machine Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine Resulting in minimal impact to clients Prepared cash out or cash in ticket to adjust out of balance issues Customer Service Representative January 2008 to January 2010 Company Name City State Executed all aspects of customer service incoming call center including inquiries billing and activation of cellular service Answered telephone for service questions for customer support document the client needs Lead Sorter Operator January 1997 to January 2007 Company Name City State Check Processing Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations Resulting in 40 increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements Acted as subject matter expert relative to designing documenting implementing monitoring and identifying qualitative improvement opportunities in Bank of America Resulting a 100 enhanced process improvements and cost savings Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts Effectively influences internal clients to prioritize and resolve outstanding system issues Interviewed potential associate applying knowledge of laws policies and regulation Education Associates Degree Applied Science Criminal Justice 2009 DeKalb Technical Institute City State Applied Science Criminal Justice M K Education City State Education Certification as Nursing Assistant 2004 CPR certified and First Aid Training MLS Real Estate School 2004 Compliance training for Anti Money Laundering timekeeping and other bank and federal regulation Skills 10 key account management ATM balance billing call center cash management hardware CPR certified client clients customer satisfaction customer service customer support Data entry designing filing financial First Aid general ledger Image Lotus notes Access Excel Money Microsoft Office Outlook PowerPoint Nursing policies quick Real Estate recording repairs reporting Service Level Agreements telephone Transmission treasury Workflow

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ASSISTANT MANAGER Summary 7 yrs of Management customer service extensive sales service and repairs knowledge PROGRAMS SKILLS Quickbook Retail IQ ISC Snap Fdt E ticket Microsoft Powerpoint Outlook Works Word Watson ect Maintains and expands customer base by counseling district sales representatives building and maintaining rapport with key customers identifying new customer opportunities Recommends product lines by identifying new product opportunities and or product packaging and service changes surveying consumer needs and trends tracking competitors Implements trade promotions by publishing tracking and evaluating trade spending Updates job knowledge by participating in educational opportunities reading professional publications maintaining personal networks Accomplishments Exceeding store quotas by up to 30 Weekly meetings and Conference calls Responsible for customer service assistance extensive sales service and repairs knowledge Direct multiple business affairs and have advance understanding of customers and clients needs Highlights 7 yrs of Management customer service extensive sales service and repairs knowledge PROGRAMS SKILLS Quickbook Retail IQ ISC Snap Fdt E ticket Microsoft Powerpoint Outlook Works Word Watson ect Maintains and expands customer base by counseling district sales representatives building and maintaining rapport with key customers identifying new customer opportunities Recommends product lines by identifying new product opportunities and or product packaging and service changes surveying consumer needs and trends tracking competitors Accomplishments Accomplishments Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews preparing and completing action plans implementing production productivity quality and customer service standards resolving problems completing audits identifying trends determining regional sales system improvements implementing change Meets regional sales financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives Experience Assistant Manager 10 2014 to 12 2014 Company Name City State Target new customer to open new and upgrade account maintain account help customer with any issues Personal Banking Representative 06 2013 to 09 2013 Company Name City State Daily bank deposit weekly inventory monthly meeting Accomplishes sales and organization mission by completing related results as needed Responsibilities Increased bank revenue by acquiring at least 5 checking accounts per quarter for nine consecutive quarters Grew customer satisfaction by mastering program benefits account history interest rates and service fee knowledge and quickly answering customer questions Pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly Store Manager 09 2007 to 06 2013 Company Name City State Accomplishes regional sales human resource objectives by recruiting selecting orienting training assigning scheduling coaching counseling and disciplining employees in assigned districts communicating job expectations planning monitoring appraising and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures Keeping the store clean and organized Ensuring that merchandise is fully stocked Assisting with returns exchanges etc Performing inventory counts Managing the cash drawer Preparing bank deposits lead a sales force that discovers customers needs and delivers solutions to build loyalty support team helps maintain customers trust in Sprint and its products business team brings the experience to business customers Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews preparing and completing action plans implementing production productivity quality and customer service standards resolving problems completing audits identifying trends determining regional sales system improvements implementing change Meets regional sales financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives Education ASSOCIATE LIBERAL ART 1994 KINGSBOROUGH COLLEGE City State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City State Skills benefits budget coaching counseling customer satisfaction customer service financial forecasting human resource inventory Managing policies presenting quality recruiting sales scheduling strategic plans upgrade

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BRANCH BANKER Summary Secure a position that will utilize my strong communication and organizational skills customer service background and ability to work well with people Skills Notary Medallion Microsoft Word Excel Detail oriented Experience 07 2004 to Current Branch Banker Company Name City State Provide exceptional customer service to all business and retail customers Understand financial needs of customers while building and deepening relationships Open and service customer accounts in an efficient and professional manner Actively participate in outbound sales efforts to expand customer base Prepare and participate in weekly team sales meetings and daily huddles Loan Officer Applications Submissions Customer documentation Close Book 06 2003 to 07 2004 Branch Supervisor Company Name City State Managed and coach team while maintaining workforce stability by insuring knowledge of bank products procedures and polices Managed daily branch operations including but not limited to cash standards regulations compliance and weekly monthly quarterly and annual audits Understand financial needs of customers while building and deepening relationships by cross selling bank products and services Develop and expand new and existing consumer and commercial accounts 10 1986 to 09 1998 Retail Banking Officer Company Name City State Oversee Branch operations and manage teller staff to ensure following bank s policies and procedures Open and service customer accounts in an efficient and professional manner Provide exceptional customer service to consumer and commercial customers Identify and refer prospects to business partners Loan Officer Applications Submissions Customer documentation Close Book Education and Training Diploma Hammonton High School City State Skills Book coach customer service Detail oriented documentation financial meetings Excel Microsoft Word policies retail selling sales

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SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents Well versed in working with student information systems Campusvue PowerCampus and PowerFAIDS Extensive experience working with student financial aid programs and federal regulations Self motivated professional highly proficient in developing creative solutions and implementing objective decision making Maintains a positive attitude and works hard to build team relationships Desires a role of increased responsibly and authority Experienced in budgeting and strategic planning Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation and reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member of NASFAA Experience Senior Student Accounts Officer September 2012 Company Name City State Complete financial planning with prospective and current students Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid Award and certify Federal and Private Loans for undergraduate and graduate students Counsel and advises students and parents on their financial options and obligations Award financial aid and adjust funds due to enrollment status Audit student files to ensure compliance with Federal regulations Collect current and past due payments from new current and withdrawn students Work with students to set up payment plans that fit their budget and meets University guidelines Provide quality customer service to all students faculty and staff Maintain logs and records of all tasks Train new employees Manage a caseload of 400 students Counsel VA students on their benefits Complete the financial aid verification process Responsible for invoicing self pay students Responsible for retention goals Ensures students are financially eligible to continue their classes Maintain a performance record of at or above 99 of students to be packaged and repackaged Assist with Ready to Pay reports Assist with the Federal Work Study Program Financial Aid Officer December 2010 to September 2012 Company Name City State Completed financial planning with prospective and current students Counseled and advised students on their financial options and obligations Audited and reconciled VA and financial aid files to ensure compliance with Federal regulations Provided financial aid information to all groups within the organization Worked with other organizations and departments to promote Financial Aid awareness Developed and implemented policies and procedures within the department Helped hire train and motivate new staff members within the department Certifying official for the Department of Veteran Affairs Served on the Student Activities Board Campus Facilitator for MBA distance learning classes Worked with students to set up payment plans that fit their budget and met University guidelines Helped maintained the 90 10 ratio Student Accounts Officer and Financial Aid Officer April 2008 to September 2010 Company Name City State Completed financial planning with prospective students Counseled students on their financial obligations Certifying official for the Department of Veteran Affairs Handled accounts receivable and accounts payable Helped maintain the 90 10 ratio Financial Service Representative March 2007 to April 2008 Company Name City State Sold opened and maintained customer accounts Opened and closed loans Made sales goals Responsible for lobby management Licensed Insurance Agent of SunTrust Investment Services Inc Recommended innovative alternatives to customers reduce unnecessary Researched market trends and surveys and used information to stimulate sales Lectured on financial management strategies and problem resolution techniques Teller Supervisor September 2006 to March 2007 Company Name City State Managed 5 tellers Created end of the month reports Enforced bank guidelines Handled customer complements and complaints Trained and coached new and current tellers Vault Teller Financial Service Representative Level 2 January 2005 to January 2006 Company Name City State Sold opened and maintained customer accounts Opened and closed loans Led sales meetings Teller November 2004 to February 2006 Company Name City State Made referrals for potential sales Advised customers on new products Cashed checks Handled deposits Education Masters of Business Administration Human Resource Management 2010 Colorado Technical University City State GPA GPA 3 73 Human Resource Management GPA 3 73 Bachelor of Science Business Administration 2008 Virginia Commonwealth University City State Small Business and Entrepreneurship Select One Interests Additional Information Skills

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VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional with over 10 years of experience in different facets of Business Development including sales marketing and product management Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts including corporations foundations endowments and high net worth individuals Proven track record securing new business Core Qualifications Proficient in the Moves Management Fundraising Process Proficient in MAC OS Windows Vista and XP MS Office Word PowerPoint Excel Access Project and Outlook Advanced Internet Skills Experience 01 2015 to Current Company Name City State Design a fund development plan using move management including social media campaign Manage a portfolio of manager donors and prospects Participate in various national events to promote the organization including national legislative days and United Nation days Vice President of Membership 06 2013 to Current Company Name City State Design implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies Board of Directors 06 2013 to Current Company Name City State Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October Commercial Relationship Manager 06 2013 to Current Company Name City State Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20 Identifies and facilitate the cross selling effort of all bank s services Monitor on an ongoing basis information concerning customer performance abilities and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust Work Officer Assistant Vice President 06 2012 to 06 2013 Company Name City State Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail business banking commercial and other line of business client relationships Developed a regional business plan for SunTrust at Work account acquisition Onboarded 62 new SunTrust at Work companies since mid July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments Sales Officer Assistant Vice President 02 2010 to 06 2012 Company Name City State Developed regional BB T Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3 136 and grew account balances by 8 999 043 in 2011 through onsite employee presentations through the BB T Work Program Delivered 1 2 million in fee based revenue through the BB T Work program retail account portfolio Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and 1 96 million dollars in account balances Manage relationship bankers in 23 branches in the BB T Work relationship banker champion program capitalize on existing commercial and corporate BB T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars Business Development Representative Assistant Vice President 07 2005 to 01 2010 Company Name City State Recruited into BB T s award winning and nationally recognized Leadership Development Program Graduated and became a Business Development Representative responsible for increasing awareness of BB T s Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches Opened a completely unworked market surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period Grew fee based revenue annually of 160 000 per year in the Business Development role Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools marketing supplies and presentation materials to effectively illustrate communicate and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB T Payroll Services Corporate Office and BB T s Mid South North Florida Banking Networks communicating company updates changes with product service offerings region trends and successes Education Bachelor of Arts Business Administration Marketing Concentration History May 2005 Salem College City State Business Administration Marketing Concentration History Masters Business Administration May 2012 Georgia Southern University City State Business Administration Professional Affiliations Graduate of Farr and Associates Mastering Leadership Dynamics 2010 National Coalition of 100 Black Women National Board of Directors 2016 Charlotte Chamber of Commerce East Charlotte Chapter Chairperson 2016 Skills banking develop business Business Development business plan Community Relations client clients financial Fundraising image Internet Skills leadership Leadership Development MAC OS marketing market materials meetings Access Excel MS Office Office Outlook PowerPoint Windows Word Networks outside sales Payroll presentations programming public relations retail selling sales seminars scripting strategic Vista

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PURCHASING AGENT Summary Experienced buyer with demonstrated organization customer service communication management and relationship building skills Highlights Retail Management 10 key By Touch MS Office PowerPoint Customer Service Scheduling New customer acquisition Fluent in Spanish Outlook Problem Resolution Regulatory Compliance Front Office Operations Report Preparation Marketing Sales PhotoShop Dependable and reliable Education Bachelor of Arts Communication 2001 ST EDWARD S UNIVERSITY City State Communication Experience Purchasing Agent Jan 2011 to Current Company Name City State Source develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials Generate requests for proposals communicate and verify technical specifications to suppliers analyze supplier responses negotiate pricing payment terms and consignment solutions with suppliers Work with Accounting Department to coordinate timely deposits as required by suppliers Review and interpret Material Resource Planning MRP reports Work with Sales Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines Generate purchase orders for fabricated components raw materials and supplies used in the manufacturing process in accordance with engineering project requirements expedite and ensure orders are confirmed in a timely manner Assist Production Manager Planners and Project Engineers in coordinating and expediting the flow of materials goods and services into the manufacturing and assembly process Communicate vendor concerns and or issues to upper management in an effort to improve material flow efficiency Provide resolution on the status of any supplier quality or delivery issues to internal customers Provide feedback to suppliers regarding damages shortages defective or unacceptable product with the supplier and take corrective action Banking Center Manager II Jan 2009 to Jan 2011 Company Name City State Periodically communicate with upper management to review branch performance assessments and update staff on business developments ensuring full compliance requirements and tight deadlines Author professional correspondence to customers and vendors Deliver series of presentations for local businesses providing product information and educating employees on basic financial management Conduct sales and compliance sessions with entire banking center team on a monthly basis Manage all aspects of day to day operations as manager of retail branch for 15 associates Ensure the audit compliance procedures of the center are followed while maintaining the highest level of customer service Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates Conduct and approve quarterly and yearly performance evaluations of associates plus developing and monitoring individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners while building internal relationships Managing difficult situations with customers and providing clients with information data and advice Supervising and coaching teams on the proper behaviors sales techniques service expectations and compliance guidelines while modeling the same Coach and train the teller and seller team to process transactions accurately efficiently in accordance with established policies and procedures Uncover and satisfy customer needs through the sale of financial products and services while running all aspects of an efficient and productive branch Assistant Banking Center Manager Jan 2004 to Jan 2009 Company Name City State Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus Created daily weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching helping associates overcome sales challenges Teller Teller Operations Specialist Jan 1999 to Jan 2004 Company Name City State Directly managed seven associates performance to include sales compliance operational excellence and the customer experience Created tools and resources to ensure associate readiness of new initiatives Accountability for cash accuracy and led performance that resulted in 100 zero teller cash differences for two consecutive months Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals Supported in the final closing of banking center Languages Bilingual in Spanish Interests Little League Volunteer U6 Soccer Coach Team Bank of America Community Volunteer Additional Information Team Bank of America Community Volunteer 2010 Queen of Hearts Award for most team involvement in community service activities 2008 Top Performer Award 2004 Top Teller Performer Award Alpha Phi Omega Co ed Community Service Fraternity St Edward s Communication Society Member Salutatorian of High School Class Skills 10 key By Touch Accounting Photoshop banking developing business relationships coaching competitive Customer Service delivery focused Front Office Regulatory Compliance management manufacturing process Marketing Sales materials Microsoft Office Outlook PowerPoint MRP policies presentations pricing Problem Resolution proposals purchasing quality retail Retail Management Sales Scheduling Spanish Supervising

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MANAGER OF GOLF OPERATIONS Career Focus Innovative and creative business leader with a proven track record in managing business operations on a large scale from conception to launch while driving brand growth and improving sales Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success Respected business manager with extensive experience in the golf industry adept at identifying emerging trends and opportunities Passionate business development specialist skilled in impacting the visibility profitability and performance of the brand through orchestration of competitive market intelligence Track record of developing highly successful campaigns within budget on schedule and surpassing corporate goals Excellence in creating and managing revenue streams Adept at leading by example marshaling resources and creating professional atmosphere to accomplish objectives Effective communicator with strong motivational skills and the ability to support operational goals and meet business team objectives Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success and strategic planning Champion at program project development operations Analytical intuitive expert with proven record of reaching target customers and identifying emerging trends CORE COMPETENCIES Business Operations Customer Service Marketing Sales Communication Negotiations Administrative Management Staff Supervision Workflow Optimization Productivity Improvement Project Management Technical Troubleshooting Quality Control Adaptive Business Development Operations Management P L Brand Development Vendor Relations Market Trends Professionalism Team Leadership Strategic Analysis Territory Development Analysis Planning Resource Optimization Cost Reductions Strong work ethic Continuous Improvement Summary of Skills Photoshop ImageReady MS Project MS Office Word Access Excel PowerPoint Web Multimedia ColdFusion Flash search optimization Web server administration content management systems Professional Experience Manager of Golf Operations Company Name City State Spearheaded the management of daily operations necessary to maintain profitable golf facility for a corporation Strategically utilized strong understanding of Marketing Event Management and Sales to drive revenue for golf operation Developed and launched integrated multi channel packet catalog web and direct marketing campaigns that propelled sales from 700K 2012 to a projected 1 2M by 2013 year end Led market launch of 21 new products Identified opportunities researched new product possibilities collaborated with team and created campaigns generating 500K in sales Created Web transformation from previously archaic intranet into a dynamic website improving communication Wrote catalogs course guides and training brochures that enhanced the sales reps understanding of complex product features and services to help our membership Showed enthusiasm while performing ongoing customer market research and demographic profiling to identify and capitalize on unmet market needs to get and retain members Leveraged strengths in cost effective marketing management and account negotiations to end each year an average of 15 under budget without compromising business growth goals Banking Officer Company Name City State Developed relationships with business to business clients Used an integrated approach to create balanced programs for clients to build their respective brands and businesses using FirstBank financing Selected Accomplishments Managed FirstBank branch location s tellers cashiering front office opening or closing procedures knowledge sharing sales goals and reviews Provided expedient service cited as key to consistently high client focus and a 10 increase in referrals in 2012 Ensured all files were complete prior to underwriting hand off and coordinated effectively with title companies to ensure smooth closings Successfully processed some of the most challenging loan applications e g first time borrowers self employed applicants and borrowers with problematic credit histories Knowledge including core banking mortgage loan originations fulfillment servicing securitization and the secondary mortgage markets experience with other consumer finance products Manager Company Name City State Selected Accomplishments Served as primary assistant on events for multimillion dollar accounts and successful tournaments Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills and major accounts 500K to 1M initial contracts Generated Junior Golf revenue of between 6 and 8 Education Bachelor of Science Business Management Marketing 2010 University of Colorado City State GPA Graduated Cum Laude Business Management Marketing Graduated Cum Laude Skills Photoshop approach banking brochures budget cashiering catalogs catalog closing ColdFusion content management contracts credit client clients direct marketing Event Management features finance financing Flash focus front office ImageReady market research market Marketing marketing management meetings Access Excel MS Office PowerPoint MS Project Word Multimedia negotiation negotiations optimization Sales Web server website year end

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PROGRAM MANAGER FINANCIAL MANAGER FACILITIES MANAGER Summary 18 years of experience for Operations manager Housing and Financial Institutions as well as healthcare sector with experience of successfully coordinating the activities of various departments concerned with the production pricing sales and distribution of products services Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes Having proven people management skills with the ability to manage performance and motivate staff on an individual and team level Now looking for a new and challenging managerial or consultancy position one which will make best use of my existing skills and experience and also further my personal and professional development Core Competencies Competition Analysis Ability to analyze and compare firm s products with that of competitors Good communication and management skills effective leader and motivator Self assured and confident Objective Statement Desire to join a fast paced growing firm that offers a constructive workplace to develop brand strategies initiate strategic alliances promote new products and interact with new clients in order to develop sustained business for the organization Skills Microsoft Word Excel and Power Point Software Microsoft Word Excel Outlook Adobe Photoshop outlook and Databases Clarity system Boston Post and HMIS database system Experience 03 2008 to Current Program Manager Financial Manager Facilities Manager Company Name City State Driving operational improvements maximizing the value of the asset base while ensuring a tight control on Operational costs Responsible for monitoring and continually improving standards of performance and quality within the operation Duties Managing a team of approximately 20 employees in a busy work environment Negotiating contracts ensuring that they balance value and risk Establish and implement departmental policies goals objectives and procedures Creating managing and analyzing performance data and other information Ensuring that capacity and capability are continually planned Encouraging identifying and developing best practice strategy Ensuring compliance to all Environmental Health Safety goals objectives Producing Operations manuals which define how the business is to be run Working closely with the 04 2005 to 02 2008 Clinic Manager Company Name Manager of the Facility activities and care plan development service level determination on site field Responsible for direct supervision of clinical staff and ensures adherence to internal policies standards Participates in the recruitment interviewed and orientation of team members Evaluates their performance relative to job goals requirements reviews records documentation to ensure regulatory and in house compliance Coaches staff and recommends in service education programs and manages the assignment of clinical associates Ensures service quality and care coordination to ensure proper communication between physicians and patients Discusses operational issues updates on new changed regulations and Oversight of clinical integrity of appropriated quality of care provided visits utilization Accountable for financial budget goals through utilization and providing appropriate and accurate patient care case mix weight and appropriate utilization of delivery of patient care 01 2001 to 03 2005 Marketing Manager Company Name City 06 1992 to 12 1998 Duties Company Name City State Implementing new operational processes and procedures Establishing and maintaining Roles and Responsibilities for personnel under your management Delivering regular team communications and organizing monthly meetings Controlling all associated operational costs according to the prevailing annual budget forecast Supporting the planning development and overall management of project budgets in collaboration with relevant senior field managers and HQ staff Seeking ways of adding value to existing work areas Working closely to build and maintain close working relationship with clients Maximizing accuracy productivity and space utilization Assisting in the recruitment training and development of staff Solving disputes and complaints in a professional manner and within guidelines Developed new marketing strategies to capture market channels with new clients Brought new processes to firm for its growth using various marketing strategies and communication skills in order to brand the firm in the market and attract new clients Developed strategies and business for the firm by building corporate relationships with customers and the industry market leaders Utilized sales and marketing tools to create brand awareness in the market Introduced improvements in business strategies based on customer feedback Expanded business along with the respective market share for the firm Played key role in company initiatives for developing new projects for future use Education and Training June 2008 Bachelor of Business and Management University of Phoenix City State September 1999 Bachelor of Science Nurse University of Washington City State Nurse June 2014 Master of Business administration Healthcare University of Phoenix City State Healthcare Skills Adobe Photoshop balance Budget development budgets budget Business Management business strategies communication skills Negotiating contracts Cost control clients customer services Databases database delivery documentation Driving Environmental Health financial Financial Analysis Managing marketing strategies marketing market Marketing sales meetings Excel Outlook Power Point Microsoft Word negotiation organizing patient care personnel plan development policies Problem resolution processes process improvement Producing quality recruitment Safety sales strategy supervision

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MEMBER SERVICES REPRESENTATIVE Summary Skilled relationship builder who is able to establish easy rapport with customers building trust and respect Highly service oriented individual who is responsive to need and thorough in follow through Organized effective multitasker with excellent coordination skills and a keen attention to detail Experience Member Services Representative 03 2015 Current Company Name City State Promoted from Cashier to Lead Cashier to help train staff and facilitated huddles in the morning Meijer Among the top 10 advisers in Telephone Banking in 2011 and 2012 Peer coach for new and other existing employees Peer to Peer Winner JP Morgan Chase Received Best of the Best Award for Outstanding Customer Service in 2012 JP Morgan Chase In 2013 and 2014 ranked in the top 5 of Columbus Fraud Analysts with zero bottom box Subject Matter Expert for new and existing employees JP Morgan Chase Led and facilitate team meetings in the absence of a manager JP Morgan Chase In 2015 promoted from Member Service Representative Trainee to Member Service Representative OPERS Responds to inbound telephone inquiries from members benefit recipients and others regarding all OPERS benefits and services Provides benefit information necessary for members to make informed life path decisions regarding benefit selection account changes etc Promotes self service and benefit awareness by promoting resources such as the Member Benefits System and the OPERS website and providing assistance in navigation of those sites Fosters a strong customer service and team oriented work environment Takes ownership by following through and ensuring timely and quality service Risk Operations Analyst II 08 2014 02 2015 Company Name City State Pinpointed fraud trends specific to online money movement and communicated information to colleagues within department Researched monetary transactions made at Chase com ensuring validity of transactions and security of customer accounts Collaborated across lines of business within Chase to better serve customers and reduce delay in online money movement Risk Operations Analyst 07 2013 08 2014 Company Name City State Answer high volume incoming calls from internal Chase colleagues and account holders who require assistance with deposit holds New Account Screening Fraud Activity Account Restrictions AML Closures Kiting and AAU Closures Detect fraud to prevent loss for the customer and Chase by reviewing necessary documents and investigate account activity as wells as the history of the account holder Adhere to regulatory legal and bank requirements Screen accounts to ensure the customer meet and comply with KYC policy and procedure of Chase and to verify no risky business is or has been initiated which could pose a potential risk to the bank Provide peer coaching walk the floor as a SME to provide assistance to analyst with complex customer issues and assist new hires once on the production floor Senior Service Specialist 12 2012 06 2013 Company Name City State Enforced relief to the customers by reviewing the situation ensuring consumer satisfaction throughout the de escalation process Investigate and solve customers long standing or complex problems Duties included working with site leaders to investigate complaints and suggest improvements Identify and highlight issues that impact policies processes and procedures for the necessary changes improvements Maintain accurate and timely records of correspondence or discussions with the customers in various systems Customer Service Specialist 01 2010 11 2012 Company Name City State Remained up to date for developments and changes in products services policies and procedures by reading job aid guides attending briefing meetings and completing courses Participated in a variety of special projects as requested by management including piloting system and or process improvements Demonstrated appropriate and professional phone skills Exhibited composure and patience Received inbound calls volume of 80 150 daily Make sure the customers understand all products and services Duties included keeping clients current and up to date with personal CD and or business accounts credit card auto school mortgage loans and or line of credit accounts in a professional detailed manner Process orders for customers debit credit liquid cards checks check registers account and or tax statement Online trouble shooting helping the customer navigate Chase online Duties included but not limited to password and code resets access to accounts online account alerts via text or email Create claims for customers and follow up with claim making sure any incorrect charge is corrected Meeting each goal for every month duties included but not limited to maintaining low handle time on the phone and maintaining great Customer surveys Having team meetings twice a month to give ideas for better service and share experience s to learn from Peer coaching new hired bankers Intern 06 2008 08 2008 Company Name City State Develop and prepare packets containing information about social service agencies assistance organizations and programs that might be useful for inmates or offenders Write reports describing offenders progress Customer Service Specialist 10 2004 02 2010 Company Name City State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Receive payment by cash check credit cards vouchers or automatic debits Assist customers by providing information and resolving their complaints Answer customers questions and provide information on procedures or policies Issue receipts refunds credits or change due to customers Sell tickets and other items to customers Process merchandise returns and exchanges Cash checks for customers Education 2008 Associate of Arts Wright State University Criminal Justice Sociology City State Criminal Justice Sociology Skills analyst Banking Benefits Cashier CD coach coaching com credit clients Customer Service debit email Issue receipts legal meetings access money mortgage loans navigation policies processes progress quality reading surveys tax Telephone phone skills phone trouble shooting website

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MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07 2013 to 12 2014 Management Consultant Company Name City State Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked with designing a back office database for a multi billion dollar client Managed cross functional teams in a high demand environment to complete a global strategy project under strenuous deadlines Drafted proposals for client engagements highlighting the expectations of service engagement pricing and associated costs Evaluated CCAR vendor models and developed proprietary probability of default models for a multi billion dollar mortgage portfolio Created valuation models designed to value both public and private equity for tax reporting purposes 11 2010 to 02 2011 Investment Banking Analyst Company Name City State Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life science industry by reviewing and analyzing pro forma financial statements and updating models accordingly Created processes around the sales cycle to monitor and improve sales performance while keeping a more precise account of prior prospecting efforts Maintained the CRM system and streamlined its use through extensive voluntary training making the team more efficient and impactful 11 2008 to 11 2010 Financial Advisor Company Name City State Evaluated the financial plans of current and prospective clients and provided recommendations that would reasonably ensure they meet their future financial goals Assembled a team of estate planners investment specialists and CPAs providing a comprehensive planning board for clientele Company Name City State Institutional Equity Sales Dec 2014 Present Utilized strong written and verbal communication skills to distill complex financial topics into salient points for clientele Evaluated research reports and valuation models to gain a holistic understanding of the research product Developed an interactive online database through R programming to hold 13F and trade data which eliminated redundancies in the desk s daily processes Collaborated across multiple segments of the firm including research syndicate corporate access and derivatives personnel Managed multiple client requests in a fast pace environment by staying organized and keeping detailed accounts of tasks Education and Training May 2013 MBA CARNEGIE MELLON UNIVERSITY TEPPER SCHOOL OF BUSINESS City State Investment Strategy Dec 2009 B S Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association Alpha Club The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa FL Skills CRM clientele client clients database Dec derivatives designing Equity fast financial financial statements functional Investment Strategy access Microsoft Office Suite office personnel pricing processes research product coding Programming proposals reporting research research reports Sales strategy tax valuation verbal communication skills written Additional Information Clubs Graduate Finance Association Alpha Club The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf

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SVP REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile Exceptional follow through abilities and detail oriented able to plan and foresee strategies from concept to successful completion Versatile proven ability to manage multiple projects Able to build lasting rapport posses strong interpersonal skills able to work effectively with individuals on all levels effective motivator of self and others Capable speaker and communicator with refined skills in presentations education and client relations building A resource person problem solver trouble shooter and a creative turnaround banker Self assured confident dependable and responsible in pursuing and closing sales thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives capabilities and contributions ultimately qualifying for advancement and increased decision making responsibilities Core Accomplishments Developing business within emerging and highly competitive business market outstanding presentation leadership qualifications Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs as well as investments services My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of 500 000 up to 2 000 000 The primary objective of this trusted advisor is to grow client assets retain and acquire new clients through being the single point of contact for all banking needs This role will require a holistic delivery of outstanding service and sales solutions to meet clients financial needs and goals Professional Experience Company Name September 2014 to Current SVP Regional Sales Director Wealth Management City State Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs as well as investments services My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of 500 000 up to 2 000 000 The primary objective of this trusted advisor is to grow client assets retain and acquire new clients through being the single point of contact for all banking needs This role will require a holistic delivery of outstanding service and sales solutions to meet clients financial needs and goals Company Name April 2014 to September 2014 SVP Group Leader City State Managed Citizens Bank s Business Banking Contact Center in RI and PA this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities Total FTE responsible 210 Company Name April 2004 to March 2014 SVP Regional Manager Business Banking Group City State Manage a team of 21 Business Banking Officers in Boston Downtown Region Member of Citizens Management advisory council Company Name January 2002 to April 2004 Business Banking Officer City State Company Name April 2000 to December 2001 Branch Business Banker City State Company Name January 1997 to January 1999 Department Head Men s Wear City State Managed a sales staff of 15 and established a follow up program for the sales team Expanded Dockers Men s Wear business from 2 mil to 3 mil while maintaining gross margin in excess of 50 Analyze needs submit recommendations and implement cost effective programs encompassing market research sale support materials and customer services Education Babson College Executive Education 2011 MA Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 Producers Life and Health registered in MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program Citizens Bank 2008 Moody s Analytic s inc University of Ottawa 1997 BSc Economics BSc Economics 1997 University of Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker and communicator with refined skills in presentations education and client relations building Skills Sales Market Research Sales Staff Sales Team The Sales And Sales Clients Regional Sales Sales Director Solutions Wealth Management Class Client Relations Closing Closing Sales Coaching Comprehensive Large Array Data Stewardship System Confident Credit Customer Service Detail Oriented Exceed Journal Leads Problem Solver Receptionist Retail Sales Self Motivated Territory The Sale Sales Activities Series 6 Series 7

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FOUNDER AND PROJECT MANAGER Summary A result driven client centric and committed Client Services Officer with over seven years of experience in the financial services industry Bringing expertise enthusiasm and passion to serve above and beyond client s needs build relationships and maximize potential profitability and productivity Highlights Client Services Management Portfolio Management Project Management Securitization Corporate Trust Compliance Asset Backed Securities Insurance Cash Collateral Management General Accounting and Taxation Strong interpersonal and collaborative skill Microsoft Office with advanced Excel skills Accomplishments Created raving fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank Achieved high satisfaction from top tier clients and management for the administration of high volume trust portfolios expanding department s branding and capacity while working as a Financial Analyst at American International Group Increased the manageability for more than 500 collateral trust accounts at American International Group Experience Founder and project manager October 2012 to June 2015 Company Name Directed and coordinated activities to build an online platform for Vietnam s SMEs and companies Fostered communication internationally with team members on project targets achievements and improvements Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives Client Service Officer Associate February 2007 to October 2012 Company Name City State Served as a primary contact for clients and liaised with manager trading desk operations custodians and other related third parties on a daily basis Produced daily report for collateral portfolios totaling over 1 7B utilizing Bloomberg and other in house systems and reported them timely and consistently to top tier clients and upper management Managed monthly and quarterly P I distribution for 10B of Asset Backed Securities served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee optimized daily investment in accordance with client s direction through an array of permissible short term and longer term instruments such as Commercial Paper Time Deposits Treasury Notes Mutual Fund and others financial products Received 100 client satisfaction rate and achieved all repeated businesses for 5 consecutive years Successfully administered and serviced a brand new securitized product resulted in an expansion of department s capacity visibility and profit during a period of global economic and financial instability Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and or other governing Legal Agreements Diligently monitored and ensured that account transactions were clear of red flags for fraud embezzlement money laundering false accounting statements organized crime and terrorist financing Reviewed and involved in discussions of Legal Agreements corporate trust insights Dodd Frank Act SEC regulations and banking regulations with internal departments other major banks and institutions Applied leadership skills through active participation in numerous projects for various system enhancements cross business connectivity innovate services and overall productivity and efficiency Involved with but not limited to account analysis reconciliation and Know Your Customer process Financial Analyst February 2004 to January 2006 Company Name City State Managed more than 100 corporate trust portfolios with a combined market value in excess of 15B and consisted of an eclectic variety of financial instruments Effectively administered and reported daily large trust funds for Morgan Stanley Exxon Mobil Corporation and Harvard and consistently received high satisfaction from clients and upper management Increased productivity and manageability for 700 collateral accounts through reorganization and restructure Coordinated reviewed and reconciled 30 high profile cash collateral accounts and delivered before deadline Diligently reviewed assigned accounts for compliance with all reporting requirements Recommended innovative alternatives to generate revenue and reduce unnecessary costs Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts Education B S Finance 2004 Rutgers University Rutgers Business School State Finance Certified Corporate Trust Specialist American Bankers Association New York 2011 Professional Affiliations Women On Wall Street Princeton in Asia local charities in Vietnam Member Since 2007 Business English for Professionals and Entrepreneurs Founder Since 2015 Vietnam Entrepreneurs of Today and Tomorrow Network Founder Since 2014 Related Strengths Excellence client orientation Work well in a high paced and high pressure environment Strong problem solving and creative thinking Technically savvy

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RESEARCH ASSISTANT Summary Seeking a position in a research institution or a university Skills Managerial Accounting Legal Environment of Business Financial Management Operations Management Business Information Systems Managerial Economics Organizational Behavior and Management Processes Quantitative Analysis for Business Decisions Financial Statement Analysis Marketing Management Strategic Management and Professional Paper and Presentation Managerial Accounting Legal Environment of Business Financial Management Operations Management Business Information Systems Managerial Economics Organizational Behavior and Management Processes Quantitative Analysis for Business Decisions Financial Statement Analysis Marketing Management Strategic Management and Professional Paper and Presentation Microsoft Word Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express Experience 02 2005 to 05 2005 Research Assistant Company Name College of Business Administration and Economics New Mexico State University NM Do market research prepare and write business and marketing plans for start up companies Work under the supervision of Dr Kevin Boberg Associate Dean 01 2002 to 01 2003 Officer Company Name Industrial and Commercial Bank of Vietnam Translated banking documents in English to Vietnamese Acted as an interpreter when needed Developed and maintained the correspondent banking relationship with Russian banks Kept track of loans borrowed from foreign banks Worked on the Returnee project between Vietnam and the German Reconstruction Bank Did other administrative and clerical work 02 1999 to 02 2001 02 1999 Company Name Certificate of Liaison Officer by the Ministry of Trade Vietnam Group Prize in the National Students Scientific Research Competition organized by the Ministry of Education and Training Innovative Medal for the Youth 2 Page of 2 Education and Training 2005 Master of Business Administration New Mexico State University May 20 2005 NM 4 00 2002 Bachelor of Economics Foreign Trade University City Vietnam Recipient of the 2004 2005 Glen Yoquelet Scholarship College of Business Administration and Economics New Mexico State University NM Graduate Assistantship College of Business Administration and Economics New Mexico State University NM Activities and Honors Certificate of Liaison Officer by the Ministry of Trade Vietnam Group Prize in the National Students Scientific Research Competition organized by the Ministry of Education and Training Medal for the Youth Additional Information Awards Honors and Achievement 2004

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BUSINESS ANALYST SR TECHNICAL BUSINESS ANALYST Highlights C C core java Back Ends Oracle 9i 10g 11gRII MS SQL Server 2005 IBM DB2 Computer Tech UML Web Designing HTML XML Operating Systems Windows 9X XP 2000 2003 Server Linux Red hat 5 SUSE 11 Development Tools Rational Rose MS Visio MS Project Oracle SQL Developer Crystal Reports Java Workflow Editor Eclipse Application servers Jboss Tomcat5 5 0 1 GA IBM Websphere App Server 7 Databases Tools Oracle 9i 10g MS SQL 2008 Oracle Enterprise Manager Console SQL Developer Power Builder 9 0 Bankind Application Finacle Ebanking Application by Infosys Ltd Accomplishments WAYE World Alliance for Youth Empowerment Completed Yes course with advance meditation techniques I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge 4 Experience Business Analyst Sr Technical Business Analyst Company Name SDLC Jul 2011 to Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation Interacting with Marketing Team to understand market demands Worked actively for Cloud SFA project to implement product on cloud technology Market research of competitive products for product enhancement Involved in pre sales activities for understanding market and product enhancement Involved in 30 Days Implementation Plan documentation for WSFA Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements Exposure to industry verticals such as Banking Pharmaceuticals and Healthcare Deciding time lines for UAT Deployments Staging movements Live deployments Working as an Application Owner Online Banking India Finacle Ebanking Application by Infosys Ltd Retail Internet Banking India version migration from 6 2 3 to 11 0 2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies UK CA DE HK SG Funds Transfer Scheduled Hot Payments Service request module implementation of more than 100 Service requests Click to Call Service Generate Password through OTP Tax certificates download Integration and session validation UI revamp for ICICI Bank UK Responsibilities Handling RIB for UK Germany Canada as an Application Owner Co ordinate with Business for requirement understanding BRS study feasibility and Acceptance Discuss the approach with in house Development team or vendor and get an approval on Cost and timelines Provide an Impact analysis Preparation of System test Cases UAT testing Change management VSS checkout checkins Release on UAT to Business for testing acceptance and Sign Off Co ordinate with deployment team for Staging movement and Production movement Documentations Approach Document b System Testcases c Release Doc d Live Deployment docs Guide production support team for Live issues RCA Co ordinating with other related teams like UBPS CDCI core banking Troubleshooting and Responding to ad hoc exercises and Production issues Handling Level 3 Application owner escalations for severe Live issues Vendor co ordination Co ordinate with Business for Requirement understanding and project sign off Training Received Information Security Web Mobile application threats Projects Implemented at Base Information Management Pvt Ltd Software Implementation Engineer Dec 2008 to Jul 2011 Company Name Dec 2008 to Jun 2011 Company Name Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive It captures Sales Person s Day to day activities and generates useful reports for top management and sales department Customized Solution for Novartis India Ltd Franco Indian pharmaceuticals 2 Project name Customer Relationship Management Web Based J2EE CRM application is used for sale order booking tracking delivery for company s products It includes SMS based sales tracking Customized Solution for Novartis India Ltd 3 Project name Workflow Applications Web Based J2EE Workflow applications include solutions for company s internal use like Cash voucher approvals Capital Expenditure approval process This applications master data is based on SAP masters and transactions So we built up a Data bridge between our database and SAP database to synchronize the data Customized Solution for Alkem Labs Roles and responsibilities for all above projects To communicate directly with the client and gather details of requirement Documentation URS SRS Designing screen layouts Interact with development team QC team for effective solution Impact analysis Gap Analysis documentation Test cases review Application implementation on site Pilot Run and User Acceptance testing Application training Go Live Project sign off Work with end users to define and execute test scenarios and ensure appropriate end user training Technical Responsibilities Provide detailed system requirement to client Hardware Software Production Server Setup Windows 2003 Server RedHat Linux 2 5 Database setup Oracle 10g R2 IBM DB2 MS SQL 2005 Standard database restore Master Data preparation Application server installation and configuration Jboss 5 1 0 GA Tomcat6 Software deployments ear war etc Maintaining Versions and Deliverable Education Bachelor of Engineering Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing ITM An ERP by Base Information BI Tool BI Base Business Intelligence tool by Base Information Information Technology Personal Information Comprehensive problem solving abilities excellent verbal Interests Passport Visa Details Visa L2 EAD Extracurricular activities Actively participated in organizing collage events Industrial Visits Active member and volunteer for Languages English Marathi Hindi Skills Go Live ad applications master Approach automate automation banking BI Business Intelligence C C Change management competitive CA Hardware Customer Relationship Management CRM Crystal Reports Client Databases Database delivery Designing Documentation Eclipse Editor English ERP Funds Hindi HTML IBM DB2 IBM Websphere Information Security J2EE Java Jboss 5 1 0 Jboss Languages Linux Market research market Marketing MS Project Windows 9 Windows 2000 migration Operating Systems Oracle 9 Oracle Developer Oracle Enterprise Manager Oracle SQL PDF Power Builder 9 0 Product Management Rational Rose Red hat 5 RedHat Linux 2 5 Requirement Retail Sales SAP SDLC servers SMS Software Development MS SQL Server MS SQL SQL Tax user training Tomcat5 Tomcat6 Troubleshooting UML validation Visio Web Designing Workflow XML Additional Information PERSONAL DETAILS Comprehensive problem solving abilities excellent verbal written communication skills ability to deal with people diplomatically willingness to learn team facilitator hard worker Name Aaditya Vijay Hirurkar Date of Birth 20th Oct 1985 Sex Male Nationality Indian Marital Status Single Passport Visa Details Visa L2 EAD Extracurricular activities Actively participated in organizing collage events Industrial Visits Active member and volunteer for

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CASE MANAGER Professional Summary Detail oriented professional focused on developing comprehensive youth and family related programs and services Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system Skill Highlights Case Management Family and children s programs knowledge Crisis prevention intervention Child abuse and criminal history clearance Discharge planning Parent child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate and active listener First Aid certified Clean driving record Experience Determined client eligibility for benefit programs and services Referred clients to partner agencies for additional services Managed clinical and administrative aspects of the agency s mental health services Education and Training Bachelors of Arts Psychology 2011 West Virginia State University City State Child Development and Psychology coursework Communications and Public Relations coursework Cultural Diversity and Ethnic Studies coursework Experience Company Name Case Manager 12 2013 to Current Provides case management services including intake assessment crisis intervention advocacy referral and monitoring of families Gathers social history to assess family strengths and weaknesses and to assess existing problems Conducts home visits and office base services and accompanies consumers as needed Coordinates care with outreach workers health educators nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care Identifies and procures group services appropriate for the consumer to maximize the consumer s ability to live outside an institution Plan and assist in obtaining services from third party service providers Develops plan of care for each consumer to include services such as advocacy case management independent living skills training peer support physical therapy cognitive therapy etc Monitors the delivery of services in coordination with the consumer and third party service providers Assists consumers with related matters including consumers eligibility for benefits through Medicaid Medicare Social Security and private insurance Maintains up to date case records with the status of case activity including progress notes on all contacts Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision Company Name Case Manager 10 2011 to 12 2013 Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life increase adaptive functioning and improve self sufficiency in the community Provide services that include advocacy referrals evaluations and treatment planning Performs on going evaluations of the family s strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting school setting and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings Company Name City State Senior Teller Relationship Banker 05 2006 to 10 2011 Responsible for a variety of duties aimed at providing client services such as receiving paying out and keeping an accurate record of all monies involved in paying and receiving transactions Performing more complex transactions such as coupon collection issuing official checks large commercial deposits close out transactions cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate develop and manage long term profitable relationships Manage existing client relationships to identify future needs and consultatively address them Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects Support team sales process by acting upon or referring identified client needs to other lines of business including but not limited to retail loan mortgage investments private banking insurance small business merchant services and other areas Participate in team sales efforts such as team call nights sales meetings and debrief Employ BB T supported sales techniques and processes whenever possible to better serve the client and branch team Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office Serve as contact in responding to client and non client service inquiries as dictated by the needs of the office Support team service process by participating in team service efforts such as service meetings Skills ATM banking benefits Cash handling counseling Client clients delivery financial insurance investments notes meetings mental health money office Monitors problem resolution problem solving skills processes progress Psychology quality receiving reconciling retail sales supervision phone written communication skills Healthcare intravenous therapy MEDISOFT computerized charting STD counseling breastfeeding educator People skills great bedside manner enthusiastic people person advanced problem solving great organizational skills

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PARK OPERATIONS HOSTESS Summary Highly experienced in banking customer service data entry publicity editing and a wide range of computer skills Software PC and MAC environments Computerized cash registers invoice scheduling and inventory software Microsoft Windows and Microsoft Word Excel OneNote PowerPoint and Photoshop A strong literary background coupled with up to date technological knowledge Highlights Software PC and MAC environments Microsoft Windows and Microsoft Word PowerPoint Excel and Publisher Time management Meticulous attention to detail Excellent communication skills Strong problem solver Multi line phone proficiency Filing and data archiving Accomplishments Data Organization Improved office organization by compiling quarterly budget reports financial spreadsheets organizational charts and company data reports using advanced Microsoft Excel functions Multitasking Demonstrated proficiencies in telephone e mail fax and front desk reception within high volume environment Customer Service Handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency Experience Company Name City State Park Operations Hostess 09 2014 to Current Provide exceptional guest service by greeting and interacting with guests answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures including proper loading unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather Company Name City State Activities Associate 02 2014 to 10 2014 Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs Senior Publicist for Sharyn McCrumb New York Times Bestselling Author Company Name City State Senior Publicist 06 2006 to 05 2014 Cash and check deposits process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media television online and radio interviews Developed press materials such as press releases and kits fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement Hired as publicist promoted because of demonstrated management skill and innovative ideas Company Name City State Certified Senior Teller 07 2012 to 05 2013 Maintained appropriate cash limits cashed checks established deposits and issued cashier s checks cash orders traveller s checks money advances and funds transfers Cash and check deposits process loan expenses and open new accounts Perform cash management customer service balance cash drawer and petty cash management Achievement Hired as junior teller promoted because of accurateness pace and skills Company Name City State Manager 04 2004 to 10 2010 Supervised and trained employees answered phones accepted reservations and took payments was in charge of general care and cleanliness of facility Education Bachelor of Arts English Literature 2010 Roanoke College City State United States GPA Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School City State Certifications Certified in Lifeguarding CPR AED and First Aid through the American Red Cross Interests 2006 Regional Champion English Speaking Union Shakespeare Monologue and Sonnet competition Languages Conversational knowledge of Spanish language Ability to read and write French and Spanish Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President 2010 2011 and founding student member of Roanoke College Peace and Justice Association Member of Ruritan Club Catawba Chapter January 2004 May 2010 Skills balance cash management cashier CPR credit customer service special events First Aid French functional funds inventory MAC materials Excel money PowerPoint Publisher Microsoft Word personnel policies Presenting press press releases print media Publicist publicity radio read Recording safety Spanish Spanish language phones television Author Additional Information Honours and Activities 2006 Regional Champion English Speaking Union Shakespeare Monologue and Sonnet competition

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SALES SERVICE ASSOCIATE Summary To secure an accounting position with an organization that will utilize my strong educational background and professional experience while providing stability and opportunity for growth YDriven and self motivated Investment Banker with stellar sales ability and remarkable creativity ears of extensive accounting experience Success in addressing clients concerns Detail oriented efficient and organized with extensive experience in accounting systems Manages accounts payable accounts receivable and assist in the preparation of financial statements Transactional operations experience with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills with the ability to make a decision Excellent written and verbal communication skills Trustworthy discreet and ethical Complete projects on time and able to handle multi tasking Proficient with Microsoft office package MAS 90 200 and Peachtree Accounting software Banking Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private government and corporate investment Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application of GAAP regulations Expert in MS Office Suite Accomplishments Exceeded sales objectives in 2014 Achieved top five percentile in monthly sales in December 2014 Received Employee of the year Award for asset gathering Experience Sales Service Associate 10 2012 to Current Company Name City State Perform bank product cross sale which involved CD money market IRA debit card new accounts merchant services and referring to investment banker for stocks bonds Perform opening and closing accounts Handle large currency and deal with all clients inquiries about personal and commercial accounts Responsible for receivable records safe box and distribute cash and cash items such as ATM cards cashiers check money orders and other negotiable instrument received at the banking center Perform wire transfers process stop payments ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone writing correspondence according to the banks police and procedure Delivered informational sales presentations to potential investors to build symbiotic client relationships Researched banking guidelines and statutory requirements to stay updated on new laws and applications Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance 01 2011 to 02 2012 Company Name City State Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance Delivered informational sales presentations to potential investors to build symbiotic client relationships MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications a 80 client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations Administrator AP AR Specialist 04 2008 to 12 2010 Company Name Executed financial due diligence and created a valuation model to establish enterprise value and purchase price Developed solid estate and tax code knowledge base through continued research and training Achieved proper compliance and accurate executive level reporting e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90 200 Peachtree accounting and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting manager Preformed advertising to promote a business product and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly Quarterly and Yearly tax preparations and filings Extensive verbal written communication with all the medical agencies including Medicaid Medicare Functions including composing signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E Commerce 11 2001 to 08 2003 Company Name City State Achieved proper compliance and accurate executive level reporting Created release and project plans and established stakeholder expectations sion accountants to ensure validity and accuracy of data Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U S for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated maintained and reported Charts of Account and Vendor list Education AAS Finance May 2001 DeKalb College City State GPA Dean s list Finance Dean s listCoursework in Finance and Business Administration Computerized Accounting Specialist training Bachelor of Science Finance 2016 University of Maryland University College City State Mid Market Investment Banking course Associate of Applied Science Finance 2001 Georgia Piedmont Technical College City State Dekalb GPA GPA 3 8 GPA 3 8 Skills Accounting E Commerce financial financial statements funds gross profit Insurance inventory market MAS 90 Medical Billing money MS Office negotiating Peachtree accounting police POS Coding quick supervisor tax telephone written communicationAccounts Payable Accounts Receivable advertising ATM Bank reconciliation banking bonds CD Charts closing clients customer service debit documentation

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FINANCIAL EDITOR ASSISTANT Summary Strong motivated graduate student who s pursuing master s degree in Finance Seeking an entry level internship in financial area that can utilize financial analysis skills and enhance practical experience Honest persistent adaptable and a quick learner Passion in financial analysis and financial service related works Highlights Financial modeling Superior time management Self motivated professional Advanced computer proficiency both PC and Mac MS Office Suite Sales and marketing Quick learner Experience Financial Editor Assistant 10 2013 to 01 2014 Company Name City State Analyzed the public opinion by follow up and study abroad macroeconomic situation Sorted the context of major events in domestic and international Explored historical data and related data of the specified topic then implemented preliminary analysis under the guidance of research director Customer Manager Assistant 06 2013 to 09 2013 Company Name City State Researched beneficial financing opportunities and made recommendations to customers Assisted in created release and project plans and established stakeholder expectations Analyzed financial information obtained from clients to determine strategies for meeting clients financial objectives Customer Manager Assistant 03 2013 to 06 2013 Company Name City State Assisted customers with complex loan application and s orted an average of 1 million mortgage loan applicants per month Performed daily maintenance of the loan applicant database Assisted in analyzing applicants financial status credit and property evaluation to determine feasibility of granting loans Assisted in writing financial analysis reports of commercial real estate borrower s financial statements lease reviews and market research Accounting Assistant 09 2012 to 01 2013 Company Name City State Assisted in performing debit credit and total accounts on computer spreadsheets databases using specialized accounting software Received recorded and banked cash checks and vouchers as well as reconciled records of bank transactions District Manager Part Time 10 2010 to 10 2011 Company Name City State Identified prospective customers and performed an average of 20 visits per day Planned and executed regional sales improvements updating the company s approach to marketing presentations and territory establishment Managed a regional sales staff of 30 members Accomplished quarterly sales task of nearly 5 000 items ranking top one in seven districts of the city Education Master of Science Finance June 2016 Illinois Institute of Technology City State US GPA Recipient Stuart School of Business Merit Based Scholarship Coursework in Math with Financial Application Statistical Analyze in Financial Markets Financial Modeling Valuation Portfolio Management Futures Option OTC Derivatives Financial Statement Analysis Bachelor of Science International Economics and Trade 2014 Central South University of Forestry and Technology CSUFT City State China GPA Recipient Honor Scholarship top 8 Coursework in Micro Macro Economics International Finance Business Accounting Financial Budget International Marketing International Business Skills Language Proficient in Chinese Fluent in English Office Microsoft Word Excel PowerPoint Prezi Programming VBA Additional Information Stuart Investment Group of Illinois Institute of Technology Member Chicago IL Oct 2014 Now Executed research and calculation on promising stock to pitch to investors America Society for public administration 2015 Annual Conference Volunteer Registration Desk Reporter Chicago IL Mar 2015 Confirmed attendees registration and c hecked daily messages and updated messages about conference Composed more than 500 word summary of the major events and activities of the conference day Recorded sessions and obtained video testimonials from attendees AIESEC Member Chang Sha China Oct 2012 Mar 2013 Recommend outstanding international candidates of internship to enterprises in Hunan Established cooperation relationship with 15 companies Torch of heart Public Project Promoter Chang Sha China Jul 2012 May 2014 Established program and got sponsorship from government and associations Implemented program among 17 universities and recruited over 120 university students volunteers Established connection with 6 schools in poor areas Student Union of Central South University of Forestry and Technology Vice President Chang Sha China Apr 2011 Apr 2013 Managed two departments Guided the two departments planed conducted and advertised a series of program such as Civic party Sports competition Debate competition etc Awarded as one of the Best Student Union among 21 competitors in university

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VICE PRESIDENT Summary Seeking a Program Project Management position to utilize and expand my talents knowledge and experience Experience Vice President 01 2011 to Current Company Name City State Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer Created a document repository for future project managers Create and maintain strategic reports for senior management Risk Management Analyst Vice President 01 2007 to 01 2011 Company Name City State Managed cross functional and cross business unit projects Identify Consumer loans in the Commercial Bank work with the business to ensure coding is correct and taking any necessary steps to have these loans exit Develop credit file checklists product specific coding matrices Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements Participated in writing several chapters for the Commercial Banking Decentralized Policies and Procedures Annual Reviews ACH Facilities GFCIDs GFPIDs CAGIDs Continuity of Business and PSE Guidelines Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance Developed training on GFCID GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications Managed derivative facility process for CBTX and then Decentralized Central Region including documentation system input and reporting Re engineered the derivative process for all regions in the US Local Commercial Bank Updated the coding and programming for the Facility Data Input Template for CRMS Managed data quality initiatives for US Citi Commercial Bank CCB systems Re engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank Maintain Credit Authority Delegation database and reporting and documentation for US LCB Presently the COB Coordinator for Risk Organizations in Texas and California Create various monthly Risk reports for management Project Manager Vice President 01 2003 to 01 2007 Company Name City State Managed large scale projects over 40 hours of effort and budgets greater than 200K Facilitated requirements gathering with business partners and documentation Created Project documentation following Software Development Life Cycle SDLC guidelines Liaison between business partners and technology teams Reported status updates to senior management for both technology and commercial businesses Analyzed and resolved target problems with effective solutions Complied with project policy and procedures and use of Mystic system Wrote compliance initiatives for corporate security policies Provided application support for Saratoga TCL PCFS2000 Stucky Davox and NICE Designed and supported reports in Crystal Reports Business System Analyst Associate Vice President 01 2000 to 01 2003 Company Name City State Researched technology business solutions to increase efficiency and revenues Liaison between business partners and technology teams for commercial business lending small business finance public finance and manufactured home finance customers Reported and communicated status with senior management Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer Created and or modified numerous Crystal Reports for commercial lending customer improving efficiency Provided support and maintenance for Saratoga TCL PCFS 2000 T Soft Laser Pro Lending and Micro Soft desktop programs Managed and organized moves for business partners Analyzed and resolved target problems with effective solutions Education BCIS degree Northlake College City State GPA GPA 3 0 GPA 3 0 BCIS degree North Central Texas College City State GPA GPA 3 35 GPA 3 35 Interests Church activities Baseball and Football spectator Gardening Community Leader Volunteer Organizations 1998 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 Present CASA of Denton County advisory board member 2009 Present Lewisville Task Force founding board member 2010 Present Lewisville Independent School District Board of Trustees 2015 Present Denton County Appraisal District Board Additional Information Interests Church activities Baseball and Football spectator Gardening Community Leader Volunteer Organizations 1998 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 Present CASA of Denton County advisory board member 2009 Present Lewisville Task Force founding board member 2010 Present Lewisville Independent School District Board of Trustees 2015 Present Denton County Appraisal District Board Skills streamline Banking budgets business solutions commercial lending conversion Credit Crystal Reports database documentation DOS senior management finance functional Laser Windows 2000 NICE Policies processes coding programming quality reporting requirements gathering RMs SDLC Software Development strategic TCL

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SOHO PROPERTIES SUMMER ANALYST Areas of Expertise Microsoft Excel financial modeling PowerPoint and Word Fluent in four Indian languages Hindi Tamil Telugu and Kannada Tennis Won multiple state and national titles as a junior and consistently ranked Top 10 in India Work Experience Soho Properties Summer Analyst Company Name City State Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP s in a 300M Times Sq hotel project Identified a suitable component of debt financing by comparing EB 5 to mezzanine debt Prepared agendas scheduled and managed executive committee meetings for ongoing projects Massey Knakal Capital Services Intern Brooklyn New York NYC s 1 Building Sales Firm Worked alongside the Director of Capital Services for all aspects of finance operations including origination underwriting and execution for both acquisitions and refinancings Restructured a 33M cross collaterized loan secured by a 7 building mixed use portfolio Performed market analyses which consisted of evaluating current and past demographic data market trends and comparables used to support assumptions Created offering memorandums for lenders Strategy Analyst Company Name City Middle market and luxury real estate development firm Performed a market analysis on the single family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm Computed detailed deal by deal analyses consisting of development cost matrices and sales price sensitivity tables concluding with IRR and ROE figures for new deals Assisted Managing Principal in executing the strategy shift focusing on single family beach villas in the emerging East Coast Road submarket Consultant Company Name City Boutique real estate office specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over 22M USD Family Office Asset Manager Chennai India Core Real Estate Portfolio consisting of Office Multi Family and Single Family assets worth 70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate Education M S Real Estate Finance and Investments INTERESTS New York University City State GPA GPA 3 75 Real Estate Finance and Investments GPA 3 75 B A Economics Hawaii Pacific University City State GPA GPA 3 40 GPA 3 86 Deans List Economics GPA 3 40 GPA 3 86 Deans List Pendleton School IMG Nick Bollettieri Tennis Academy City State GPA GPA 3 60 GPA 3 60 New York University Stern School of Business City State Private Equity Finance Accomplishments Awarded the 100 Effort award at Nick Bollettieri Tennis Academy Recruited by 5 Hawaii Pacific University Competed professionally in the international men s circuit Dec 15 May 11 May 07 Jun 14 Aug 14 Jan 14 Jun 14 May 12 Jul 12 Jul 11 Aug 13 Jun 11 Aug 13 Interests Member of NYU Global Real Estate Club Stern Real Estate Club Graduate Finance Association Stern Private Equity Club Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE assist and serve the economically backward in healthcare needs Skills acquisitions contracts due diligence Equity feasibility studies Finance financing financial modeling German Hindi Korean languages Director Managing market analysis market meetings Microsoft Excel Office PowerPoint Word pricing proposals Real Estate Sales strategy tables Additional Information NYU Clubs Member of NYU Global Real Estate Club Stern Real Estate Club Graduate Finance Association Stern Private Equity Club Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE assist and serve the economically backward in healthcare needs

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REGIONAL IT MANAGER Professional Summary Exceptional IT Manager talented at personnel management vendor management and business strategy development Technically savvy with outstanding relationship building training and presentation skills Languages spoken English Conversational Chinese Skills Team leadership Budgeting and finance Project management Process implementation Staff development Data management Self motivated Strong verbal communication Powerful negotiator Conflict resolution Risk management processes and analysis Work History 09 2012 to Current Regional IT Manager Company Name City State Acted as project manager for 10mn New York office move and serves on advisory board for all international office moves Direct the after hours 12p m EDT delivery of first second and third level technical support end users across 14 office facilities and locations including 500 lawyers and 500 staff members Ensure prompt and courteous technical support Manage train and review support staff team members Developed SMART objectives and KPI s to continually motivate staff Review help desk metrics with help desk manager to ensure tickets are addressed according to SLA Identify recurring issues to address with global software and applications manager Work with cross functional technology committee to create policies that accurately reflect current and future technology trends Work with international trainers to oversee local training requests Draft and distribute local and after hours call metrics to the Director of Information Technology Purchase and budget all hardware and software for the New York office Lead document production 8ppl local help desk 2ppl global after hours help desk 5ppl local AV office services staff 3ppl Ensure high availability of systems and applications across the organization Serves as last point of escalation when manager on duty Develop review and maintain local infrastructure policies and procedures Advise on global procedures through technology committee Develop review and enforce service level agreements for help desk manager and lead Determine metrics define measurables and present data to executives on performance of department Liaise with global team to develop and implement business process improvement for policies that address security policies relating to GDPR compliance and local compliance measures Designed and implemented a knowledgebase tool for use by IT colleagues and end users in order to accurately diagnose technical issues Coordinated global resources and training for offices during Lotus Notes to Outlook and Windows 7 to Windows 8 rollout Increased first call resolution from 85 to 98 through help desk training and cross functional training Supports Director of Technology with daily operational functions Assisted various business groups with document organization and dissemination during acquisitions 06 2007 to 09 2011 Technical Support Analyst Company Name City State Collaborated with the sales marketing and support teams to launch products on time and within budget Maintained and monitored the server room the wireless network and other server infrastructure Set up staff workstations with PCs Macs phones and laptops Partnered with the marketing team to leverage technology into customer value propositions to be used during marketing events Created new hire IT training curriculum Acted as technology liaison between technology department and global recruiting division Tested and implemented new technology based global projects such as Nuance PDFCreate Delivered on site IT and AV technical support for 300 staff in local and regional offices 03 2007 to 06 2007 Desktop Support Technician Company Name City State Hands on roll in Domestic and International OS migration from WinXP to Win7 Worked with engineering and applications staff to resolve any problems related to the upgrade until functional Key responsibility to support all users from C Level firm chairman through contract services by troubleshooting and resolving all problems relative to the Mac Macbook PC and related equipment Install Mac and PC OS configure network settings to integrate with the firm s network troubleshoot issues locally to provide support for a mainly virtual Citrix desktop Work with various interdepartmental groups to resolve in depth issues regarding security and accounts Install and configure hardware and software as it relates to users needs 10 2004 to 02 2007 Software Licensing Coordinator Company Name City State Client facing manager responsible for all aspects of department Managed department budget Responsible for personnel and department operation Handled monthly billing Performed software audits Software asset management Responsible for license and application management Oversee sale of software to students staff and business units Escalate desktop management issues to vendor and ensure prompt resolution Create standard operating procedure for handling software related issues change management Manage vendor university technology relationships Worked on implementation of online university software management system Education Master of Science Information Management W P Carey School of Business of Arizona State University City State Information Management Bachelor of Arts Psychology Sociology Chinese Studies Emory University City State Major s Psychology Sociology Minor Chinese Studies Skills Budget management Supervision skills Litigation vendor management experience Service level agreement SLA management experience Vendor selection and relationship management experience ESX server administration System Center Configuration Manager SCCM management administration Familiarity with installation maintenance and monitoring of networking equipment Administration of MobileIron BES MS Server 08 03 00 Windows 7 XP 2000 MS Office Suite version 10 07 03 Lotus Notes 4 6 5 0 Exchange 2010 Microsoft Lync ESX Netapp servers Mimecast Citrix Xen suite Active Directory Remote desktop software troubleshooting Legal apps FileSite w Outlook Integration PDFDocs Suite Carpe Diem TOA software Project lead on pilot installs rollouts of software hardware operating systems Completed Microsoft Certified Information Technology Professional training MCITP