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account executive profile innovative senior account executive thirteen years experience managing coordinating client relations seeking position leverage education experience build successful business partnership quick flexible response changing market conditions new technologies relation corporate goals standards proven background information technology spent hundreds hours training learning aspects environment effects companies sizes ability learn quickly work well independently makes value company would work expertise includes information technology distribution logistics sales public relations marketingadvertising contract negotiations core qualifications proficient microsoft office suite products lotus notes outlook sales certifications apc symantec vmware hp microsoft ibm 1 page professional experience 012010 current account executive company name city state initiated built developed relationships clients primary source hardware software defined territory responsible sourcing bidding delivery equipment overseeing sourcing channel distributors ensure meet clients budget time maintaining profitability channel partners source products services channel distributors negotiate quantity pricing channel distributors establishing relationships key partners submit applications new distributors insight maintain strong background electronic commerce spend management technology initiatives understand negotiating interests insight client 012006 012009 banking sales representative company name city state managed built client relationships high net worth clients conceptualized researched implemented several pilot programs insure profitability charles schwab co charles schwab bank partnered financial consultants multiple branch locations drive business growth capitalize new revenue bank implemented variety new business development client acquisition programs significantly promoted field representativebanking credit specialist banking sales representative designed realistic credible market forecasts successfully closed 17 million new business 2008 012005 012006 senior account executive company name city state directed oversaw team 10 account executives executed several responsibilities including reviewing loan submissions collaborating appraisers processing team insure seamless experience client functioned loan consultant help problematic clients refinances purchases networked real estate agents brokers law firms collectors referrals new business solely handled extensive amount paper work insure proper guidelines met underwriting worked federal state programs including fhava loans independent grants federal housing grants systematically underwrote full loan packages including comprehensive reviews awarded 10 million high flyers club award 012002 012005 territory manager company name city state effectively managed sales territory identifying competitive market opportunities building strategic relationship ctx partners collaborated internal teams utilized accurate timely quarterly forecasts guarantee proper execution sales process underwrote full loan packages conducted appraisals vendors ensure appropriate value property type served outside sales representative performed doortodoor selling mortgage brokers secure new loan packages established grew territory ground worked faced paced environment minimal supervision adapt constant change sales targets goals serviced range companies small businesses large corporations earned numerous sales promotions surpassing monthly yearly sales goals championed presidents roundtable 2002 2003 education bachelors degree sociology sociology psychology eastern new mexico university sociology sociology psychology ave k portales nm 88130 interests humane society phi kappa psi fraternity skills banking budget competitive hardware consultant credit client clients delivery electronic commerce financial grants hp ibm law lotus notes market microsoft office suite outlook negotiating new business development outside sales page pricing real estate selling sales strategic supervision symantec type additional information awards honors woodrow wilson leadership award activities humane society phi kappa psi fraternity

BANKING

director business development summary selfstarting business development expert 20 years top sales performer various markets highly motivated comfortable new ideas innovative products corporate sales startup environments highlights established track record exceptional sales results excellent communication skills compelling leadership skills resultsoriented selfstarter exceptional multitasker depth knowledge sales process processdriven experience director business development 062014 current company name city state increased sales revenue software products blood banking industry managed budget forecasting goal setting performance reporting accountsidentified strategic partnerships gathered market information gain competitive advantagedelivered performance updates quarterly business reviews planning meetingsnegotiated rates cut costs benefit corporate partnershipsidentified coordinated participated client relationshipbuilding activities meetingsdeveloped growth plans identifying key clients key targets priority service lines director business development 062014 current company name city state achieved 125 quota within first year sales custom software development servicescold warm called 30 new existing accounts per day generated new accounts implementing effective networking content marketing strategies managed budget forecasting goal setting performance reporting accounts identified strategic partnerships gathered market information gain competitive advantage delivered performance updates quarterly business reviews planning meetings director business development 072014 current company name city state executed industry validation new product idea conducted product management ui front end development new online marketplace developed marketing sales strategy onboarding suppliers buyers director sales operations business development 082011 062014 company name city state implemented processes procedures sales project management marketing uiux service company developed strategic partnerships key corporations distribution referral networks created marketing business plans top producing realtors resulting 48 increase revenue designed implemented new business model leading profiling firm managed development new assessment including new user interface crm sales director 062009 082011 company name city state achieved 172 quota within first year sales manager website development company increased sales revenue 125 second year managed 36 direct reports hired trained sales staffgenerated monthly annual sales reportscreated directed sales team training development programs regional publishing consultant 122007 082009 company name city state implemented strategic plan launch ca branch nashville based publishing company established regional awareness regional services created presentations specific marketing needs potential clients developed strategic partnerships establish referral network conducted clevel director level presentations senior sales representative 012004 112007 company name city state new customers companywide 05 real estate enterprise software company revenue new customers 06 increased revenue 115 top producer 07 increased revenue 60 averaged 85 outbound calls per day shared product knowledge customers making personal recommendations resolved customer complaints led sales team national conventions regional training courses owner 031999 022004 company name city state grew company home office one truck 3 regional offices 9 trucks food distribution business negotiated contracts products assets resources drive lower operating costs leveraged sales increase quality bulk pricing products recruited hired trained sales staff provided customer support ran service calls branch manager 041996 031999 company name city state increased monthly sales 230 implementing strategies develop expand existing customer base maintained fleet 10 delivery trucks recruited hired ensure salesdelivery vehicles generating revenue created performed sales training programs new current sales staff managed store inventory reduced waste 85 education masters business administration business strategy 2013 western governors university city state usa bachelors science business management 2011 university phoenix city state usa biologypremedicine oklahoma baptist university city state usa skills new business development sales management ms office suite salesforce crm

BUSINESS-DEVELOPMENT

healthcare executive profile cynthia also instructor cap gemini ernst young global regulatory compliance boot camp members cgey regulatory compliance team immersed global regulatory compliance good manufacturing practices good clinical practices good laboratory practices cgey validation tools methodology working international workforce cgey cynthia required flexible sensitive creative methods teaching cynthias nursing career focus pain management emergency nursing legal nurse consulting life care planning traveled extensively throughout u worldwide health care life sciences consultant g major consulting cap gemini ernst young accenture ness technologies working clinical nursing cynthia worked acute home care long term care arenas case manager life care planner cynthia adjunct instructor university florida rehabilitation training institute authored taught life care planning aging catastrophically injured project manager several global regulatory compliancelife sciences teams glidewell strong background communication skills ability work people various ethnic cultural educational backgrounds key success regulatory compliance validation systems manager frequently instrumental establishment training shore call center personnel specific projects support situations experience given depth insight cultural nuances different populations ranging india elderly writing background includes authoring life care planning catastrophically injured aging university florida rehabilitation training institute adverse events reporting rns abbott laboratories numerous educational materials diverse audiences guest lecturer numerous national conferences events subjects including forensic medicine nursing life care planning fitness aging aids travel real estate core accomplishments unique combination working consultant business clinical areas health care cynthia worked tirelessly achieve highest levels client satisfaction outcomes comprehensive client care team development educational training delivery telemedicine support programs consultant help pain medical network cynthia developed implemented remote care services program require development roll program also development delivery training across interdisciplinary providers program utilized conjunction help interdisciplinary pain rehabilitation program iprp fostered individual empowerment independence teaching reinforcing principals learned iprp result remote care services clients able reduce manage pain reduce dependence pain medication increase overall health perception prevent relapse cynthias work help focused primarily workers compensation clients worked extensively coordination multiple carriers applicant attorneys patients primary care providers achieve positive outcomes patient carrier vice president operations help cynthia continued work physicians providers patients carriers develop infrastructure efficiently navigate rapidly changing california workers compensation revisions professional experience healthcare may 2001 company name city state worked major health care payers develop strategy insure compliance medicare modernization act managed monitored state medicaid medicare jcaho standards compliance pharmaceutical infusion company including application adherence gcps glps gmps clean rooms mixing rooms researched aided procurement contracts companies hospice home health companies employer groups accordance state federal insurance regulatory guidelines implemented new business process monitoring billing payer requirements field compliance analyzed designed reorganized customer care call center large medicaidmedicare hmo resulting shorter hold times fewer dropped misdirected calls efficient triage lay care coordinator nurse liaison responsible development knowledge transfer methodology health care call center insure ongoing consistent patient survey assessment developed tools decision tree aid patient assessment triage acted clinical sme patient care coordination reporting system design development developed designed implemented health care service provider facility audits compliance state federal guidelines large medicaidmedicare hmo designed developed implemented computerized data collection program international post acute long term care provider network strategic planning large clinic occupational medicine department managed sales clinical staff tracked activity analyzed results revised sales plans necessary responsible customer satisfaction survey collection analysis care management company productivity analysis budgeting cost projection product evaluation new product development large post acute care provider developed implemented new marketing strategies including trade show presentations guest lecturer engagements created edited produced educational tutorial computer manual house use educational material client family teaching interface legal community court system insurance industry employer groups clients physicians evaluate analyze render informed opinions delivery health care resulting outcomes provide support medically related litigation medicallegal matters following areas personal injury product liability medical malpractice toxic torts workers compensation risk management medical licensure investigation applicable cases provide employer consultation job modification reasonable accommodation ada compliance life sciences planning design implementation corporate quality systems multinational pharmaceutical companies directed federal regulations validation project manager multinational pharmaceutical company validation effort strategic plan included implementation validation system spanning 63 sites 23 countries project included assessment design delivery validated system meeting regulatory guidelines fda emea ich local authorities research development delivery manual training program pharmacoviligence safety reporting design development global regulatory compliance team within cap gemini ernst young team comprised trained specialist focused issues regulatory compliance system validation within pharmaceutical industry instructor cap gemini ernst young global regulatory compliance boot camp members cgey regulatory compliance team immersed global regulatory compliance good manufacturing practices good clinical practices good laboratory practices cgey validation tools methodology education bachelor science nursing western governors university city state nursing bachelor science john brown university city state gpa deans list deans list certificate postgraduate course study life care planning advanced catastrophic case management university florida city state associates degree nursing university arkansas city state nursing publications country culture children eastern european lecture series university arkansas fort smith fort smith ar fall 1998 one aids work place advinet inc fort smith ar spring 1993 club aids volunteer work force boys girls clubs america regional conference november 1992 little rock ar one ownaids work place fort smith public school system fort smith arkansas spring 1991 one ownaids work place alma public school system alma arkansas spring 1991 early detection cure beast cancer womens health care series american cancer society presented multiple locations 1991 workers compensation managed care river cities occupational health professionals workshop fort smith ar fall 1990 stress work place fort smith board realtors fort smith ar december 1989 skills ada billing budgeting business process call center consultation contracts client clients customer satisfaction customer care data collection delivery forms gcp glp gmp instructor insurance lecturer legal litigation managing marketing strategies network new product development next presentations procurement quality reporting research risk management safety sales strategy strategic strategic planning system design teaching validation professional affiliations certified disability analyst fellow abda 371897 american board disability analyst fellow american board forensic examiners american board forensic nurses

HEALTHCARE

subject matter expert information technology assistant qualifications sap hp alm network configuration database management document management troubleshooting resolution system development execution enduser training enduser training customer service website maintenance mac autocad relevant experience recognized 1 top 4 agents promoted twice excellent customer service experience subject matter expert information technology assistant september 2013 current company name city state responsibilities sap data validation population real estate fixed asset plant maintenance modules assist support coordinate missions create database sap ids testing enrichment loaded data validate data extracted legacy databases communicate missions confirm clarify submitted data assist extraction validation mission data create automated data validation spreadsheetstemplates prepare data upload umoja performing required calculations adjustments run lsmws order upload entities data sap conversion process validate data loaded umoja run reports edit mission data sap create manuals guidlines instructions cheat sheets data conversion testing processes develop excel spreadsheets calculate show statistics reoccurring problems prepare test scenarios hpalm populate input data accordingly coordinate functional teams preparation scenarios input data execution test scripts organise testing sessions extendedteam testers execute test scenarios part umoja team guide extendedteam testers execution identify raise defects coordinate responsible teams retest failed scripts defect resolution creation training materials data validation testing sap sap test script authoring execution defect resolution product integration testing user verification testing supported tier 3 production support activities accomplishments created template assisted creation reports help automate formatting data easier lsmw uploads reduced time needed preparation data 1 hour eliminated transfer errors created automated data validation spreadsheet decrease validation time 40 improve quality validation enabling focus substantive rather mechanical errors successfully completed data conversion load activities peacekeeping missions umoja foundation cluster 1 cluster 2 deployment approximately 30 entities cycle consisted 3 mock data conversionloads dress rehearsal production load successfully accomplished umoja cluster 3 data conversion load cycles mocks 13 dress rehearsal unon unep escap unhabitat ochageneva fixed assets equipment real estate items continuing involvement cluster 3 data conversion production successfully supported completed product integration testing pit user verification testing uvt cycles umoja cluster 3 information technology assistant osau october 2010 august 2013 company name city state responsibilities conduct walkthroughs un floors verify locations staff space configurations assist project managers evaluate vacancies overcapacities room type changes interact staff environment inquire changes floor answer questions contact staff department focal points confirm discrepancies record report discrepancies staff information make necessary changes un staff telephone directory untel voicedata messaging service vms databases record report discrepancies floor plans make necessary changes aperture clean monitor maintain aperture data assure accurate floor plans assist property management inventory control unit occasional inventories property verifications create reports sql microsoft access project managers aide space planning assist afps cleaning restructuring un staff telephone directory database untel processes clean monitor maintain un staff telephone directory database untel voicedata messaging service vms database assure accurate staff location information create new staff entries un staff telephone directory database untel voicedata messaging service vms create run queries sql microsoft access edit databases upload update untel aperture databases develop excel spreadsheets calculate show statistics reoccurring problems develop sops position help training efforts develop create maintain document management database online library using visual studios department website vb script aspnet beta tester cafm assist contractor development cafm space asset management system occasionally assist computer hardware software installation troubleshooting beta tester umoja pilot project pit tester umoja using hp alm sap data collector umoja pilot project using templates accomplishments granted administrative rights untel vms sql databases aperture floor plans due expertise responsibilities improved efficiency inventory process creating accurate location nomenclature untel vms aperture databases increased accuracy level staff information floor plans improving space planning occupancy reports performed databasewebsite management tasks month vacant supervisor post p3 level filled managed corrected improved data queries processes resulting reducing sql database issues errors 50 worked liaised software company contractors assist colleages fixing errors improve fuctionality cafm system information technology assistant pmicu january 2008 october 2011 company name city state responsibilities organize pmicu stockrooms perform physical inventory counts pmicu stockrooms process work orders using mp2 ineed work order software print barcodes departmentsoffices unhq issue andreceive furniture pmicu stockrooms help staff members find furniture better suites needs coordinatearrange furniture relocation offsite locations supervise 1 10 movers liquidation assets secretariat conference building vacate exercise assist furniture disposals update procure plus records accordingly coordinate disposals oict movers update procure plus records accordingly administer disposal service contract property records custodian fms manage furniture using procure plus build relocate transfer remove records upload movers scanners procure plus database develop sops position pmicu obtain quotes submit requisitions enter delivered furniture procure plus recommend purchases maintain stockroom counts accomplishments granted administrative rights procure plus sql database due expertise responsibilities assigned property records custodian fms developed standard operating procedures unit including furniture disposal process furniture issuance procedure processing po orders procedure etc developed classification system furniture used unit operations warehouse physical inventories based unccs item codes organized multiple new offsite stockrooms 45000 sq ft performed periodic stockroom counts 5000 assets organized relocation approximately 10000 assets various stockrooms vacate excercise secretariat building handle deliveries furniture averaging 200000 performed location verification exercise entire unhq campus 2008 physical inventory 10000 items identified scanned updated procure plus thereby affecting 24m official unhq inventory assisted removal furniture abandoned property liquidation secretariat conference buildingsapprx 630000sqft relocated consolidated organized wood furniture appropriated stockrooms cut physical inventory count 50 information technology assistant bcss september 2007 december 2007 company name city state responsibilities managed variety expendable nonexpendable audiovisual supplies arranged contents stockroom receiving areas manner maintains safe efficient working environment participated periodic physical inventories un equipment ensure accuracy serial barcode numbers surveyed broken audiovisual equipment disposal performed asset management procure plus cleaned data fields procure plus enter data incoming outgoing expendable nonexpendable stock items accomplishments granted administrative rights procure plus due expertise responsibilities surveyed assessed broken audiovisual equipment disposal reduced disposal survey times 30 simplifying streamlining processprocedures assisted editing equipment information procure plus technical support representative july 2005 september 2007 company name city state responsibilities managed inventory assigned products assigned work car assisted yearly storewide physical inventory performed customer service performed clienttechnician phone support configured secured wireless networks diagnosed computer hardware software issues troubleshoooting resolving computer problems including hardware software virus network video etc evaluated needs clients sold necessary computer software solutions accomplishments recognized 1 top 4 agents promoted twice excellent customer service increased customer loyalty 25 assisted customer conflict resolution help reduce customer productservice returns worked efficiently effectively cut appointment wait time weeks 35 days qa compliance september 2002 july 2005 company name city state responsibilities tracked managed resources using great plains ms excel assisted yearly warehouse inventory organized warehouse stockroom ordered supplies vendors processed outgoing order shipments processed customer credit card payments processed orders phone performed quality control ensured orders went correctly time facilitated employee training accomplishments promoted within 3 months starting put charge 3 persons improved work order processing system improved speed efficiency work order processing 40 simplifying process efficient work coordination created shipping supplies order sheet ensuring accurate faster tracking supplies increased profits increasing productivity improvements commitment motivation education certification network security 2005 chubb institute city state us certification network security chubb institute westbury ny 2003 2005 bachelor science computer science business oneonta state university city state us bachelor science computer science business oneonta state university oneonta ny affiliations foundation cluster 1 cluster 2 deployment approximately 30 entities cycle consisted 3 mock certifications certification network security skills inventory database excel training stockroom sql databases sap statistics operations sops asset management access asp aspnet cafm document management inventory control microsoft access ms access ms asp p3 property management restructuring space planning telephone vms voice credit credit card great plains ms excel order processing packing payments qa quality control shipping warehouse inventory clients customer service receptionist retail sales solutions technical support wireless wireless networks network security security adjustments clarify data conversion data validation deployment fixed asset fixed assets ids integration integration testing integrator maintenance plant maintenance real estate subject matter expert testing autocad database management mac system development

INFORMATION-TECHNOLOGY

assistant operations manager summary experienced professional successful career banking organized highly motivated detaildirected problem solver possess excellent interpersonal analytical organizational skills excels within highly competitive fast paced environments leadership skills keys success effective manager skills necessary direct train motivate staff fullest potential selfstarter tasks oriented ability manage multipletasks excellent written verbal communication skills proficient excel word outlook access experience 042013 current company name city state treasury management liaison act liaison customer treasury management sales consultant prepare treasury management work orders using treasury management implementation automation system tmia technical assistance requests monitor track implementation avoid stalled inactive implementations assist treasury management consultant gathering additional details setup maintenance treasury management products including limited internal external customer contact prepare review treasury management agreements treasury management consultant direction prepare distribute collect customer legal agreements clients signatures validate treasury management agreements accuracy include signature verification submit treasury management agreement housing tmah processing coordinate submit exception pricing requests business banking ability work high level independence general supervision ability independently research resolve issues regarding implementation escalate issues appropriate keep abreast product lines internal policies procedures external regulations may impact assigned area citibank account reconciliation processing englewood cliffs new jersey 072002 062011 assistant operations manager oversee daily operations department 15 staff members team leader testing new software startup new department regards client implementation resulted seamless transition software upgrade escalated resolved customers issues complaints operational matters assisted manager recruiting diligent professionals dedicated high values service performance designed coordinated developing proper training programs employees organization enhancing efficiency handled queries client feedback professional manner supported manager performing management functions staffing training expanding business plans oversee reconcilements done timely accurately basis work implementation managers relationship managers account setups assist testing new products liaison clients client service customer service 062001 062002 item fraud coordinator company name city state supervise 10 staff members conduct transaction activity reviews client relationships determine financial risk organization review research items referred contact clients determine validity checkitem presented deemed suspect identify unusual transaction behavior patterns clients accounts access utilize system available signplus ncis check vision custom filenet locate information needed order complete thorough analysis suspect items inform client financial center fraudulent activity incorrect advise direct financial center associates action taken clients account fraud detected proven record saving client substantial amount money identifying alerting upper management fraud department fraudulent activities account prepare submit daily mis 10 staff 052000 062001 bank teller company name city state accept cash checks deposit check accuracy deposit slip process cash withdrawals perform specialized tasks preparing cashiers checks personal money orders issuing travelers checks exchanging foreign currency perform services customers ordering bank cards checks receive verify loan payments mortgage payments credit card payments record transactions promptly accurately compliance bank procedures balance currency cash checks cash drawer end shift answer inquiries regarding checking savings accounts bank related products attempt resolve issues problems customers accounts initiate open new accounts explain advise promote bank products services customers crosssell banking services products customers education 52000 bachelor science montclair state university city state skills account reconciliation automation balance banking business plans cashier consultant credit client clients customer service direction filenet financial team leader legal management consultant access money mis ncis policies pricing recruiting research sales staffing supervision technical assistance training programs treasury upgrade vision

BANKING

quality assurance lead career overview coaching development technical support ability multitask demanding environment process improvement administrator development knowledgeable system extensive knowledge companies internal procedures able energetic outgoing driven reach company goals core strengths customer service professional possess outstanding communication organizational skills emphasis creating training materials motivational modules key strengths include implementing standardized policies procedures training development delivery drive performance improvement customer service agents strong work ethic ability work team player individual various leadership roles key strengths quality assurance monitoring customer experience lifecycle escalations training development delivery leadership management accomplishments customer assistance worked company systems live support diligently completed assigned tasks working overtime needed customer service researched calmed rapidly resolved client conflicts prevent loss key accounts database maintenance assisted managing company database verified edited modified members information annual best leadership award year completed love lose communication leadership course cle training award leadership support year work experience quality assurance lead 082014 072015 company name city state monitor select number agents per hour per day per week deliver feedback within acceptable time frame analyze mobility support departments created mobility support team quality form observations form implemented program resulted mobility support quality scores increase 10 results higher quality expectation percentage participate speak weekly huddles provides continued motivations agents participate staff meetings coordination sessions staff personnel exchange ideas information relates call center actively facilitate calibrations monitor program requirements assisted creating recognition programs created new quality assurance newsletter monthly basis employee based motivate recognize top performers leadership management new hire graduation team building events attended cle coaching leadership essentials training development continue utilize new coaching processes monitor selected agents multiple departments contracts bridging gap communication within departments trained management excel spreadsheets reporting shortcuts metric reports etc cross trained several different contracts within call center contributed startup new sprint contract created informational development tips call center agents created coaching tracking spreadsheet assist analyzing agent opportunities assisted creating development progress plans assist process improvement managed quality communication customer support product representation clientworked strict deadlines responded service requests emergency callouts crosstrained provided backup customer service representatives needed manager 112010 082014 company name city state implemented program resulted 15 point increase agent quality scores assisted implementing customer experience program achieved sustained net promoter score 90 project managed development implementation new dispatch system developed training materials resulted improved customer service agent performance implemented customer compliment initiative led increase employee moral project plan creation implementation implemented created operational procedures practices materials developed quality materials audit protocol training modules conducted successful client tours presentations increased financial bottom line managed third party vendor relationships issue escalation process documentation supervised inbound call center consisting client services representatives well departmental leads monitored overall performance attendance training progress representatives assigned conducted interviews entry level openings technical support positions recipient companys leadership support achievement award development maintained call center knowledge base system lead customer service agent 032010 112010 company name city state emergency dispatch agent consistent top performer handled customer escalations peers need assisted training development peer peer mentoring program promoted quality assurance department 6 months employment created culture committee increase morale created excel metrics reporting spreadsheets monitored inbound outbound calls coaching development coworkers technical customer service agent 092009 032010 company name city state troubleshoot setup top boxes troubleshoot mac pc operating issues dispatched mobile technicians required customer locations created tracking tickets issues maintained maximum handle time 12 minutes data entry scheduled new cable fios installation senior service agent assistant supervisor 052005 022007 company name city state quality assurance monitoring processed customer prescription claims verified insurance coverage researched escalated customer disputes mentored new hire training classes created new standardized procedures policies agent accountability educational background high school diploma general august 2000 newman smith high school city state bachelors science psychology degree psychology 2016 university phoenix city state course work related management field constant face face interaction employees coworkers obtaining degree related course work helps excel interpersonal development people may opportunities skills telecommunication multitasking call center coaching contracts client customer service data entry documentation financial insurance team building leadership mac materials meetings mentoring outlook exchange newsletter organizational skills personnel policies presentations process improvement quality assurance reengineering reporting spreadsheets team player technical support training development delivery training materials troubleshootingstrong public speakercareful active listener professional friendly able think outside box

BPO

public relations consultant summary experienced public relations sales marketing professional expertise technology financial consumer healthcare industries highlights global marketing account management direct marketing campaigns public relations expert quality leadership multi task abilities proven sales success startup background deadlinedriven microsoft office suite expert experience public relations consultant june 2005 january 2016 company name city state managed pr programs accordsqa gatherworks secured inclusion smartscript smarteload drdobbs sd times inside sales representative march 2008 june 2008 company name city state identified called decision makers within targeted verticals educating prospects key features benefits software secured four qualified leads first two weeks position direct sales representative december 2007 january 2008 company name city state sold 8800 products one month 100 new accounts developing positive rapport relationships 800 new accounts three territories confirmed two participants monthly web training seminar developed campaign ideas marketing including initiative promoting seminars new sales support literature new product initiatives provided key feedback streamlining processes sales operations efficiencies mailings updating client contact information solicited key feedback clients interest marketing sales business development account manager january 2004 may 2005 company name city state lead pr strategy client relations pr activities accurev bowstreet identified pursued new business agency increased accurevs budget 150 expanded bowstreets pr program include separate partner pr component launched bowstreet new vertical market travel hospitality industry positioning new product syndication factory market secured key coverage project work denovis 22 million financing wall street journal venturewire wifimeds move massachusetts front page technology business coverage boston business journal marketing communications consultant november 2003 december 2003 company name city state directed public relations marketing projects global provider economic research consulting services leveraged industry news secure inclusion washington post story global insights top energy economist program manager january 2000 january 2003 company name city state managed communications programs established emerging companies seniorlevel boutique pr firm broadened deepened relationships local national media analyst communities wrote press releases bylined articles briefing documents determined messaging positioning repositioning clients redesigned website atv created new presskit marketing materials complement updated image conducted national consumer book launch centerwatch 3month deadline secured roles atv general partners mit enterprise forum ventureone toronto venture fair financing forum launched several start ups including veritas medicine acurian company financings launch atv fund vii secured cover story ceo acurian top industry trade pharmavoice account executive march 1998 december 1999 company name city state balanced activities 36 accounts global technology public relations firm worked closely managers strategy received companywide recognition excellence 1 20 award selected professional development team new business team intern leadership team served onsite manager idc handled press inquiries 500 analysts booked 60 press attendees idc directions 99 conferences boston san francisco orchestrated launch startup carordercom position edealer 100 million financing secured coverage wall street journal turned potential crisis situation opportunity ceo discuss company goals senior advertising sales assistant september 1995 march 1998 company name city state assisted selling advertising space technology publications pc week eweek internet computing education ba spanish humanities 1994 providence college city state gpa cum laude gpa 35 cum laude 35 gpa 1993 centro de lenguas modernas city spain intense semesterlong study spanish language culture literature languages bilingual spanish english interests provided public relations strategy consulting support nonprofit organization poundhounds meals wheels delivery driver skills sales software salesforcecom public relations software bacons mediasource factiva desktop publishing software photoshop illustrator html

PUBLIC-RELATIONS

policy service specialist iii professional summary seeking position claims representative skills experience assistance utilized success enterprise mrm strategy summary qualifications proven effectiveness negotiate resolve complaints escalated level knowledge call center management applications industry standardsrequirements workforce management software service quality assurance programs industry best practices professional verbal written communication skills able motivate group employees towards desired result knowledge human resources wage hour labor law proficient microsoft suite strong leadership skills succeed fast paced results driven atmosphere excellent organizational time management multitasking skills selfmotivated able work well frequentlyshifting priorities expert knowledge dmv automotive ca tx nm insurance claims reporting proficient portal insurance operating systems prime huon claims portal pepsc skills · proven effectiveness negotiate resolve complaints escalated level · professional verbal written communication skills · excellent organizational time management multi tasking skills · strong leadership skills · customer service oriented · proficient portal insurance operating systems prime huon claims portal pepsc · selfmotivated able work well frequently shifting priorities · · proficient microsoft suite · succeed fast paced results driven atmosphere work history policy service specialist iii november 2006 june 2010 company name city state provide world class member service high volume call center continued education membership california auto collector car home assigned risk umbrella insurance texas new mexico auto home umbrella insurance allowed service multitude members across three states assist supervisors call monitoring peer coaching coownermanager august 2005 september 2006 company name city state managed staff seven barbers beauticians duties included interviewing license verification hiring advertised promoted salon multiple mediums built relationships clients effort gain loyalty supervisor call center travel production center may 2012 december 2013 company name city state collaboratively provide coaching development ensure continual education enrichment maintaining enhancing selfesteem foster understanding immediate service issues maintain total member satisfaction communicate team members individual group meetings encouraging employees support business culture embrace changes well current policies procedures objectives goals create environment conducive high employee satisfaction developmentgrowth retention maintaining respect dignity empower agents handle resolve elevated member service issues managed maximum twentyone agents time coaching developing acquired travel production center tpc currently developing taskforce tpc msc marketing implement permanent process improvements areas proactively identify improvement opportunities agent performance recommendations obstacles overall member interaction analysis root cause factors driving member experience via monitoring compliance internal processes procedures analyzing effectiveness call activity behaviors interpreting voice member accomplishments dfyaerh january 2005 january 2006 company name city state communicate interact insureds banks mortgagees lien holders explain benefits effects changes coverages layman terms reunderwrite policies compliance underwriting guidelines prevent premium leakage review policy contract insureds answer insured questions regarding deductibles education los angeles harbor college 1 2004 city state diploma education child developmentpsychology education child developmentpsychology san pedro senior high school 1 1999 city state certifications licenses personal lines brokeragent skills calibration call center coaching ca clients driving focus hiring insurance marketing meetings msc policies processes quality

AUTOMOBILE

senior business development manager executive summary resilient focused management professional providing 15 years progressive leadership experience proven success developing growing managing account portfolios strong strategicplanning peoplemanagement skills leverages indepth knowledge industry trends shifts offer valuable insights opportunities new growth expansion organized diligent excellent written oral interpersonal communication skills core qualifications strategic positioning contracts strategic planning critical thinking account management competitive analysis new customer acquisition stakeholder relations professional experience company name city state senior business development manager washington dc aug 11 2003 thru may 18 2007 8 5 pm governmentsponsored enterprise gse operates congressional charter whose mission expand flow mortgage money creating secondary mortgage market senior business development manager created executed oversaw short longterm strategic plans initiatives within affordable housing sector led supported business teams highly matrixed organization addressing resolving complex banking financial transactional issues worked collaboratively individuals across multiple functional lines business specific activities interacted external stakeholders role trusted advisor address respective business requirements objectives managed deliverables per client needs time within compliance created project status briefings reports project artifacts including agendas minutes project plans correspondence developed tracked metrics measure progress plans initiatives key accomplishments met emerging markets objectives target year exceeding 25 threshold washington dc philadelphia metropolitan statistical areas msas evaluated supported 21 initiatives across various regions nationwide including native american tribal lands aarpfannie mae collaborative housing initiatives center community selfhelp collaborated development execution american dream commitment adc hispanic strategy focus increasing homeownership within latino community part fannie maes homeownership commitment developed implemented manufactured home highend product coauthored rolled new hampshire manufactured housing variance program served model states seeking initiate similar manufactured housing loan program designed introduced project plans pilot initiatives major markets implementing build strategy support multiculturalmultilingual outreach efforts africanamerican hispanic asian minority underserved communities business development sales manager laid managed executed strategic planning initiatives assessed client needs appropriate solutions primary focus providing bi products tools services ie sap businessobjectstm pentaho idashboards conducted data mining research analysis activities led teams response rfis rfqs rfps expanded promotional visibility efforts trade shows conferences networking events company name city state marketing manager oct 1 2012 jul 31 2013 8 5 pm information technology firm providing customized business intelligence bi information performance management web support solutions federal government commercial clients laid administered widespread adoption corporate strategic marketing plan focusing products services expansion customer retention development targeted demand generation campaign efforts proposed integration next generation bi tools supported regular communication key planning initiatives progress executive leaders facilitated business process improvement drafting policy process guidance including memorandum standard operating procedures promoted company products services capabilities redeveloped company website incorporating social media marketing collateral ie capability statement case studies white papers provided training coaching mentoring direct reports key accomplishments established 12 strategic teaming partnership agreements oversaw proposal development submission resulted following contract awards 10m operations maintenance contract us general services administration federal acquisition service office chief information officer 1m fedex dashboard development designed launched directmail campaign part two multivendor de statewide training contracts offering 1200 comprehensive elearning training certification programs onsite webinar selfstudy webbased options composed administered dozen press releases highlighting business relationship governors office contributed redesignrebranding company website deliver informative positive intuitive user experience administered annual budget 250000 marketing department tracked revenue expenses company name city state senior mortgage specialist may 21 2007 thru dec 5 2008 8 5 pm independent mortgage company financing 500m annually homeowner loans senior mortgage specialist nmls 156398 originated consumer loan mortgages b2c client base real estate agents brokers homebuilders developers related industry professionals produced products services marketing material conducted research analysis capitalize opportunities penetrate appropriate markets delivered product finance training realtors key accomplishments increased loan originations 100 first year incremental increase 32 second year spearheaded retail mortgage lending startup operations located sussex county resulting 11 market share initiated coordinated manufactured housing sector program managed corresponding investor relations certified licensed mortgage banking instructor delaware education 2014 delaware technical community college city state us pharmacy technician pharmacy technician delaware technical community college georgetown de 2014 2006 st josephs university city state us executive mba executive mba st josephs university philadelphia pa 2006 muhlenberg college city state us bachelor arts bachelor arts degree muhlenberg college allentown pa junior year abroad la sorbonne paris france affiliations former philadelphia trichapter national association hispanic real estate professionals nahrep certifications certified licensed mortgage banking instructor delaware ge six sigma green belt fannie mae lean six sigma pharmacy technician 10046555 act certified licensed mortgage banking instructor delaware languages english native speaker french spanish presentations managed executed strategic planning initiatives assessed client needs appropriate solutions primary focus providing bi products tools services ie sap businessobjectstm pentaho idashboards conducted data mining research analysis activities led teams response rfis rfqs rfps expanded promotional visibility efforts trade shows conferences networking events skills bi business intelligence progress loans mortgage business development marketing operations training solutions adc business requirements correspondence fannie mae gse metrics project plans marketing budget business process improvement clients coaching contracts drafting elearning federal acquisition federal government fedex integration integrator maintenance marketing collateral marketing department marketing plan mentoring pricing process improvement proposal development strategic marketing user experience web based webbased white papers b2c finance increase instructor investor relations lending market share mortgage banking mortgage lending real estate retail retail marketing retail mortgage data mining networking pentaho promotional sales sales manager sap strategic planning act business writing compounding excel fundraising horizontal hospital pharmacy inventory mckesson microsoft office microsoft sharepoint ms office outlook outpatient powerpoint project management publisher robotic sharepoint siebel six sigma sixsigma visio word pharmacy mba

BUSINESS-DEVELOPMENT

director quality improvement network facilitation professional background highly accomplished registered nurse 20 years experience clinical nursing management statistics quality management process improvement years experience hospital clinic public health academic operation comprehensive understanding healthcare proven ability build effective relationships develop maintain highly reliable teams skilled coach mentor facilitator teacher accomplished project manager curriculum developer detailed outcome oriented skill highlights areas expertise include nursing management process improvement statistics data analysis operationalizing best practices teaching facilitating coaching mentoring team building marketing public relations accomplishments california hospital engagement network improvement adviser data analysis 2014 shining star champion best organ donation liaison gsdssetds 2011 recipient member alpha eta society scholarship recipient mary greeley scholarship professional experience director quality improvement network facilitation january 2014 current company name manage analyze state level data identify californias existing performance identify gaps opportunities improvement provide oversight alignment coordination data management measurement reporting fuctions discover patterns trends generate reports senior leadership mutliple board directors regarding state performance act primary liaison contract relationships data repositories advanced analytics calnoc cmqcc nhsn hret hsag uc davis population health develope manage data entry strategies hospitals based need assessments consult hospitals develop data entry strategies reporting process contiously improve data flow management create information knowledge assist senior leadership identify gaps develop improvement startegies collaborate learning dissmination provide training basic statistics analytics data management provide consultation member hospitals review understand performance data analysis various public reports provide consultation programs calhen patient safety first patient family engagaement establish criteria evaluate prioritize opportunities consult requests studies reports particiapte grant writing studies publications accomplishments developed content designed page hqi public website 11 common public reports format provides relevant information simple standardized enables hospitals compare reports side sides understand different scoring hospital report developed infographics communicate data data analysis board directors public hospitals media effective way generated data validation process provide valid reliable data redesigned standardized board directors report ongoing analysis california performance publically reported measures provided better insight state performance resulted effective strategies improve developed standardized report stakeholders media based performance improvement methodology track trend performance cms grant funded position ensure california hospitals achieve success patient safety including reducing hospital acquired conditions obstetrical harm readmissions position involved developing detailed individual hospital improvement plan identify gaps opportunities tracking trending outcome results consultation training education providing clinical improvement guidance resources activities included limited close collaboration quality improvement organizations qin institute healthcare improvement ihi maintaining compliance federal contracting requirements managed assisted 28 hospitals throughout state california performance improvement efforts accomplishments assisted hospitals improve outcomes 40 sustain gain assisted leadership identify gaps meet goal state level developed standard format hospital site visit increase meetings efficiency effectiveness rn quality coordinator april 2012 september 2012 company name city state data management analysis reporting fuctions discover patterns trends generate reports senior leadership contiously improve data flow management create information knowledge assist senior leadership identify gaps develop improvement startegies collaborate units imrpov performance assist maintain revise quality improvement programs coordinate evaluate activities committees perform studies identify challenges barriers develop plan based data analysis data management validation reporting improve sustain performance consults service line leaders chiefs service medical staff committee chairpersons physicians department administrators assist developing ongoing evaluation programs identify resolve report opportunities improve patient care act facilitator identified serviceline performance improvement initiatives performs oversees ongoing quality improvement activities across medical center assure timeliness accuracy compliance licensing regulation requirements use educate end users understanding data develop action plan improve performance develop conduct presentations including statistical process control methods quality improvement standards medical center quality improvement plan insure compliance joint commission regulatory agency standards accomplishments developed data collection process inpatient outpatient code blues provided opportunity gap analysis improvement real time improved performance compliance organ tissue cornea donation increased referral south sacramento achieved first place cornea donation north california region 2010 developed referral process ed increased referral 60 100 timely referral two years south sacramento kaiser hospital received four regional awards best coordinator best emergency department best committee best performer 2011 received recognition joint commission best practice organ donation data collection reporting assisted standardized reporting quality council recognized best practice regional kaiser joint commission healthcare management chair january 2005 january 2011 company name city state chi des moines ia 2005 2011 adjunct faculty assistant professor responsible planning coordinating implementing evaluating various healthcare administration courses accomplishments developed instructional tools resources course content four high level courses developed curriculum piloted first online course developed online curriculum four different high level healthcare administration courses managing children health coverage chronic disabling diseases including limited operation human resource management financial management including budget development strategic planning marketing contract management compliance state federal reporting accomplishments initiated data analysis identify gaps opportunities process improvements developed new budget process reporting redesigned annual employee evaluation based performance developed job descriptions 12 employees developed patient family orientation programs developed employee orientation program assistant professor managing bachelorette healthcare management program including limited operation teaching financial management including budget development maintenance marketing strategic planning contract management compliance accomplishments developed curriculum two new courses developed piloted distant management program online collaborated des moines osteopathic medical center initiate unique program provide opportunity smooth transition students masters degree increased enrollment 50 clinic director january 2004 january 2005 company name city state managed healthcare clinic including 25 physicians nurse practitioners np nurses rns support staff clinic census approximately 100 patients per day services offered included primary care obstetrics gynecology pediatrics management included limited operation human resource management financial management including budget development strategic planning marketing state federal reporting accomplishments completed first joint commission jc survey resulted clinics initial jc accreditation started new dental service including renovation purchasing equipment hiring dentist dental staff renovation expansion clinic successfully education training master public health des public health moines university osteopathic medical center college health sciences city state us master public health des moines university osteopathic medical center college health sciences des moines ia adn nursing des moines area community college city state us adn nursing registered nurse des moines area community college boone ia master health care administration des health care administration moines university osteopathic medical center college health sciences city state us master health care administration des moines university osteopathic medical center college health sciences des moines ia bs psychology pars college city state us bs psychology pars college tehran iran accreditaion black belt six sigma methodology progress ihi certified improvement advisor ia sacramento ca certified public health nurse sacramento ca certified green belt six sigma methodology des moines ia certified medical office manager des moines ia board certified registered nurse iowa california certified advanced cardiac life support acls des moines ia certified basic cardiac life support bcls des moines ia certifications board certified registered nurse board certified registered public health nurse ihi certified improvement adviser certified green belt six sigma methodology certified medical office manager affiliations association critical care nurses accn languages fluent english farsi dari presentations develop conduct presentations including statistical process control methods quality improvement standards medical center quality improvement plan insure compliance joint commission regulatory agency standards skills lean six sigma improvement methodology advanced analytics data management process performance improvement planning financial management marketing strategic planning gap analysis process control statistical process control contract management human resource management training data entry data validation liaison statistics management teaching coaching mentoring computer literate microsoft word excel power point access photoshop microsoft picture visio smart draw vp spss statit statistical programs programs midas infoviewbusiness object kphc lotus note epic

HEALTHCARE

engineering team lead career overview engineering team lead years experience working every level stage software development lifecycle independently motivated discover new techniques self evaluation improvement qualified coaching individuals teams agile scrum principles detailoriented professional extensive software development experience using wide variety languages believes success defined highest value delivered shortest amount time qualifications agile coach product owner team lead scrum master web application development ui design relational database design skills asp c vbnet soap rest jquery bootstrap css html5 mssql mysql dts ssis ssrs iis 5 iis 6 agile scrum kanban objective c php perl accomplishments designed prototyped payment processing system new legacy applications worked closely product owners team ensure project delivery success served agile project manager multiple application buildouts resulting long term contracts clients new sales coached engineering teams agile development methodologies order bring estimates within 5 quoted amounts 100 successfully developed implemented processes improving customization delivery service level agreements work experience engineering team lead mar 2011 current company name city state coordinate product roadmap facilitating planning meetings preparing featuresets prepare technical architecture proposals enhancements integration existing third party software systems design document execute engineering procedures including customization delivery escalation technical modernization enhancements coach mentor individuals principles software development software engineer nov 2008 apr 2011 company name city state responsible research design development enhancements web based applications ensure agile software development principles followed coaching mentoring development teams web developer nov 2006 dec 2008 company name city state develop maintain webbased applications jr software engineer dec 2005 dec 2006 company name city state investigate tier 2 level issues perform maintenance level development changes education training associate science software engineering 2015 milwaukee area technical college city state us working parttime towards associates transfer agreement msoe principles management 2011 mra city state us

ENGINEERING

customer service rep 1 lead quality assurance coach account relationship specialist online banking summary career oriented individual wishes knowledge company position cross training possibilities training progress company hard working ethical leader leads example never afraid ask clarity fully understand something dynamic banking professional adept directing complex projects leading high performance teams complete key financial initiatives talented sales associate successful career history closing sales increasing customer satisfaction mentoring junior sales professionals skilled sales associate 5year track record success maintain professional calm demeanor pressure thrive high volume environments knowledge composure interpersonal abilities keys success accomplishments acknowledged first 6 months board directors pillar success company account retention new account acquisition first 6 months shown compile 504 work load outbound team 5 members experience customer service rep 1 lead quality assurance coach account relationship specialist online banking rep ii june 2010 current company name started customer service rep 3 worked way rep 2 rep 1 changed rep system 1234 answered customer calls regards account balances transaction review disputes wire transfers statement request online banking issues western unions etc went position qcd approximately 3 months revamped qa turned qcd quality coaching development teams made multiple supervisors employees reviewed calls performance compliance procedures met person team monthly reviewed coached agents calls met supervisor employees short leave absence came back started rep 3 moved rep 4 lead position answer lead supervisor calls well manage floor supervisor moved outbound team beginning team development pilot program exceeded expectations opened division first 3 months instead 6 month allocated development started division created procedures went along sales position contacted customers new accounts ensure welcomed family well fulfill individual financial needs first 6 months acknowledged board directors pillar success company account retention new account acquisition first 6 months shown compile 504 work load outbound team 5 members continued lead team sales first implementation new hires stayed top performer left department went online team rep ii currently provide first line support online manager monitor floor maintain order answer questions designated rep ii day run credit cards account funding assist account openings needed communicate effectively agents floor interdepartmental interactions review log mailings outgoing send account denials review log incoming documents assist tasks get behind handle log supervisor chats assist occasionally training employees assisted completing qa account opening procedures front desk fitness advisor general manager operations manager regional sales manager january 2007 june 2010 company name started front desk staff 600 hr first week moved fitness advisor front line sales worked job approximately 2 months promoted sales manager weekly sales meeting provided agenda approximately 3 months moved another club asked work managing working 60 80 hours week worked corporate deals armed forces bank current employer ku student gym access armed forces insurance usd 453 usd 207 douglas county municipality leavenworth municipality assisted training sales operational staff created spreadsheets scheduling inventory training corporate meetings worked circle influence maintain corporate partnerships well networking new corporate partnerships community built client relationships acting liaison customer service sales teams consistently exceeded monthly sales quotas 25 pursuing leads expanding prospect list exceeded team sales goals 25 generating 168000 monthly residual revenue course 3 years 6 months created sales contacts offpremise accounts acquired 786 million sales revenue 36 months clubs sold 278 million piece 3 months left total 6 clubs developed competitive comparison tables fitness memberships personal training pricing fees ratings category product performance use account sales calls oversaw sales forecasting goal setting performance reporting accounts spearheaded expansion development initiatives leavenworth lawrence topeka locations led sales forecasting market trend evaluation segment strategies presented innovative digital media marketing presentations executive decision makers december 2002 december 2006 company name basic cannon crew member moved many jobs thecrew rto radio transmission operator gunner loader advance party moved ranks reached sergant 2 yrs 3 months trained combat life saver eagle first responder medical courses well air assault certified completed one tour iraq iraqui freedom turned 18 yrs old iraq education certificate professional sales 2008 professional sales 1 city state certificate business administration 2013 san joaquin valley community college city state skills armed forces bankingquality coaching competitive credit customer service financial goal setting inventory team development managing market trend marketing meetings networking presentations pricing qa radio reporting sales sales forecasting sales manager scheduling spreadsheets supervisor

BANKING

business development specialistbranch manager summary wellqualified resultsoriented manager 10 years experience positions increasing responsibility duties topperformer track record consistently meeting exceeding organizational customer expectations skilled inspiring motivating staff better others around proven team leader experience performance management hris training development candidate recruitment highlights team leadership work force management operations management employee engagement procedure development training development experience business development specialistbranch manager apr 2015 dec 2015 company name city state ensured branches located assigned market area properly staffed meet needs customers developed necessary procedures processes ensure staff operations efficient compliant regulations internal policies trained staff regarding new updated policies procedures systems served mortgagebot administrator trainer loan staff submitted loan mortgage applications reviewed credit income determine recommendation assigned underwriter reviewed submitted loan mortgage applications income documentation creditworthiness order underwrite applications appropriate cross sold products services customers appropriate ensured staff members adequately trained respect product knowledge operational procedures selling techniques conducted sales training staff development ensured reports necessary information completed timely manner conducted regularly scheduled sales product customer service meetings maintained branch staff compliance federal regulations including limited bank secrecy act antimoney laundering usa patriot act regulation cc regulation regulation e credit unions information security program called present prospective customers businesses within offices market area actively participated community manner reflected favorably members choice financial credit union directly supervised assigned personnel follows reviewed candidate applications resumes interviewed candidates open positions selected new personnel appropriate made provisions proper orientation training new personnel reviewed employee performance throughout probationary period regularly scheduled basis thereafter submitted employee discipline levels andor discharge reviewedapproved employee submitted time branch manager ii apr 2013 jan 2015 company name city state communicated district manager branch managers appropriate staff personnel order integrate goals activities managed branch manner meets financial service needs customers around community worked district manager establishing branch growth sales profit objectives provided input established branch objectives well outlined strategic plans meet branch objectives submitted loan applications reviewed credit income determine recommendation underwriter met customers regarding loan applications followedup necessary documentation determining potential acceptance application ensured branch properly staffed staff trained meet customer service needs well sales objectives made certain office operations performed accordance established bank policies procedures either directly appropriate supervisor eg branch balancing control vault cash etc ensured proper security maintenance cleanliness branch supervised opening closing building vault took necessary measures securing accounting negotiable papers coordinated sales staff establish specific sales customer service goals sales representative ensured staff members adequately trained respect product knowledge operational procedures selling techniques conducted sales training staff development ensured reports necessary information completed timely manner conducted regularly scheduled sales product customer service meetings served active member branchs customer service team conducted teller drawer audits atm audits vault audits ensured branch cash kept within recommended levels maintained branch staff compliance federal regulations including limited bank secrecy act antimoney laundering usa patriot act regulation cc regulation regulation e banks information security program called present prospective customers businesses within offices market area processed teller transactions needed actively participated community manner reflected favorably us bank directly supervised assigned personnel follows submitted position requisitions taleo reviewed candidate applications resumes interviewed candidates open positions selected new personnel appropriate made provisions proper orientation training new personnel reviewed employee performance throughout probationary period regularly scheduled basis thereafter recommended salary increases submitted employee discipline levels andor discharge reviewed approved employee timecards relationship manager ii mar 2007 aug 2012 company name city state communicated district manager branch managers appropriate staff personnel order integrate goals activities managed branch manner met financial service needs customers around communityregion worked district manager establishing branch growth sales profit objectives provided input established branch objectives well outlined strategic plans meet branch objectives met customers regarding loan applications followedup necessary documentation determining potential acceptance application ensured branch properly staffed staff trained meet customer service needs well sales objectives made certain office operations performed accordance established bank policies procedures either directly appropriate supervisor eg branch balancing control vault cash etc ensured proper security maintenance cleanliness branch supervised opening closing building vault took necessary measures securing accounting negotiable papers coordinated sales staff establish specific sales customer service goals sales representative ensured staff members adequately trained respect product knowledge selling techniques conducted sales training staff development ensured reports necessary information completed timely manner conducted regularly scheduled sales product customer service meetings served active member branchs customer service team coached staff display outstanding services internal external customers called present prospective customers within offices market area processed teller transactions needed actively participated community manner reflected favorably credit union maintained branch staff compliance federal regulations including limited bank secrecy act antimoney laundering usa patriot act regulation cc regulation regulation e credit unions information security program conducted teller drawer audits atm audits vault audits ensured branch cash kept within recommended levels directly supervised assigned personnel follows selected new personnel appropriate reviewed candidate resumes interviewed qualified candidates made provisions proper orientation training new personnel reviewed employee performance throughout probationary period regularly scheduled basis thereafter utilizing iperformease recommended salary increases submitted employee verbal written final warnings andor discharge reviewed approved employee time attendance utilizing adp relationship banker jun 2005 feb 2007 company name city state served active member customer service team assisted new existing clients accounts recommended bank services products appropriate referred clients internal partners appropriate opened assisted relationship bankers opening complex accounts obtained working knowledge banking regulations include regulation bank secrecy act usa patriot act regulation cc regulation e antimoney laundering education bachelors science psychology 2005 radford university city state psychology software proficiency lotus notes microsoft office taleo iperformease adp etime online employer fusionwizard teller navigator bankpro sharepoint mortgagebot symitar additional information 2014 quarter three us bank pinnacle award top investment referrer three years 2009 2010 2012 nmls registration 20082015

BUSINESS-DEVELOPMENT

product designer professional summary 45 years engineering experience 12 years working experience able work independently pressure detail oriented excellent problem solver innovator efficient mechanical engineer leveraging strong technical background bringing products laboratory massmanufacturing mechanical engineer number years training varied industries including manufacturing hightech environments creative manufacturing engineer lead team member process redesign describe product design engineer worked number new products including product name recognized industry excellence skills cad complex problem solving stress analysis training component functions testing requirements technical direction product strategies works well diverse team environment strong decision maker engine components pumps fuel systems knowledgefea toolsautocad proficientteam leadershipmanufacturing systems integrationmanufacturing systems integration work history product designer 102014 current company name – city state team wants develop portable easily shipped cost effective hardware send receive digital content directly satellites personally involve prototype designing 3d modeling cooperating startup called outernet forprofit media company already two satellites covering north america europe middle east recently started broadcasting free internet content assisting drafters developing structural design products using drafting tools computerassisted design cad drafting equipment software completing project mechanical design providing technical solutions feedback product design 092014 current company name – city state two engineers designers collaborate together create new innovative wearable pieces fashion show competition access new makerspce includes 3d printer given 500 budget create wearable piece research ecoprt research assistant 012014 052014 company name – city state goal develop economical automated transit system focus hands design development small manned autonomous vehicle key design understand impact weight overall cost performance incorporation automated control aspects development possibly include product design 012014 052014 company name – city state volunteer purpose project design fabricate cable management system publicaccess electric experience vehicle charging station system dispense retract 20 feet cable operation provide secured storage cable use prototype subjected following constraints team member 102013 042014 company name – city state attending scheduled control mechanical teams training classes experience · learned shop safety vehicle glider equations drive cycle modeling simulation learned powertrain architecture components 2013 chevrolet malibu learned vehicle dynamics practiced model simulation using matlab simulink mechanical engineering components design project material design material design 102013 042014 company name – city state designed fillet welds connections bolts plate girder holds pipe horizontal vertical force loads calculated related shear bending stresses welds bolts determine right materials sizes welds thickness bolts eddy current dyno research assistant 092013 052014 company name – city state built engine stander engine eddy current dynamometer currently installing eddy current dynamometer graduate students future possibility experimenting torque horsepower rpm egr exhaust gas recirculation temperature measurements kubota diesel engine installation possibility learning engine tuning research assistant 062013 082013 company name – city state graphed sketches figures professors thermodynamics ebook learned use smartdraw performed literature reviews ongoing research topics ebook materials added video links realworld images ebook program assistant 052013 062013 company name – city state assisting dr eischen director hangzhou engineering study abroad program zhejiang university program coming summer helping tasks translating program activities running errands classes transportation culture immersion 2323 042013 102013 company name – city state designed airplane landing gear modeling massspringdamper sdof system designing spring k damper c limits given amplitude part 2 wew 102012 042013 company name – city state utilized matlab statistical analysis elastic band rocket learned make experimental designs statistical processes statistics simulations graphical displays data computer workstations used statistical methods including point interval estimation population parameters curve surface fitting regression analysis graphic communications project 3d design rer 102012 042013 company name – city state utilized solidworks design tape floss container developed ability use solidworks within context concurrent design process understand everyday objects designed created emphasis placed decisionmaking processes involving creating geometry development modeling strategies incorporate intentions designer 022009 042009 company name – city state visited construction sites senior engineers kept record site investigations dealt paperwork senior engineers answered phone calls helped install residential wiring new construction sites investigated electrical problems developed ability read electrical diagrams wire electrical panels education master science mechanical engineering robotic manufacture current columbia university city new york city state sep 2015 dec mechanical engineering robotic manufacture coursework advanced mechanical engineering coursework drafting computeraided design cad computeraided manufacturing cam bachelor science mechanical engineering 1 2010 north carolina state university raleigh ncsu city state gpa magna cum laude gpa 35 gpa 36340 mechanical engineering magna cum laude gpa 35 gpa 36340 north carolina state university gpa magna cum laude magna cum laude accomplishments listed deans list three semesters junior senior year · chosen cover nc state freshman admissions booklet · process receiving professional development certificate · ncsu chinese basketball team player math physics club member · control mechanical team member ncsu ecocar2 · took global training class nc state university · cusa member chinese undergraduate student association skills 3d 3d modeling autocad broadcasting budget c cable chinese com hardware content controller data analysis dec decisionmaking designing product design english fashion focus fortran frame graphic lathe linux director maple materials matlab mechanical mechanical engineering access mill modeling navigation printer processes profit speaking python quantitative analysis reading read research safety simulation sketching solidworks statistical analysis statistics phone translating transportation video welding wiring written

DESIGNER

sr business development director professional summary highly ambitious business development background sales marketing expertise market analysis forecasting client needs assessments motivated business sales solid experience managing levels largescale projects including budgeting administration experienced professional strong leadership relationshipbuilding skills skilled experience aerospace industry familiar spare parts remanufacturing dynamic communicator consistently exceeds goals company expectations clientfocused sales representative 8 years providing solutions customers solid understanding systems program areas skills strong verbal communication data management process implementation powerful negotiator budgeting finance team leadership selfmotivated project management conflict resolution risk management processes analysis work history sr business development director 012014 current company name – city state manage develop business relations insurance marketplace clients sales direct sales team software sales nationally consult clients assess technology requirements advise software address needs lead project management complete life cycle software build customization program manager 012012 012014 company name – city state successfully built confidence trust major companies xerox software support astute assessment client needs development strategies meet raising customer satisfaction ratings happy extremely happy devised implemented core process project management ensured sustained support eliminated errors achieved high levels customer satisfaction managed projects support teams providing high quality service xerox clients europe usa installing supporting scanned invoice data software international network installation 4 countries directed team 15 setup complex xerox mailroom poland networked 3 countries budget 2m provided project management full lifecycle enhancement break fix projects recovering lost revenue quality engineering analyst 012007 012011 company name – city state instructor six sigma tools implementation techniques classroom setting assisted preparation marketing materials interdepartmental clients implemented six sigma site support best practice lead 20 departments six sigma lean pilot projects production line business practices including conducting process improvements root cause analysis coordinated six sigma best business practicestier auditsenvironmental health safety planning rocket engine production nasa support configuration management led team achieved company gold standard development delivery customer focused strategy consistently achieved error free completion time delivery full consultation customer ensure needs met time delivery equated savings 15m company developed quality management programs assist internal staff suppliers customers partners initiatives reengineer processes methods ensured attainment cost efficiency quality objectives assessed monitored implemented systematic process improvements wide variety complex projects including limited building space shuttle main engines rs25 engine x51 hypersonic engine nuclear electric ion engine rl10 f119 f135 military jet engines support included nasa contracts quality engineering analyst 011997 012007 company name – city state played key role advanced projects group radar cross section x ku band material science methods ceramic materials autocad nozzle design jet engine infrared applications technical analyst f22 f119 engine f35 f135 engine ir radar cross section analysis held responsibility providing information security support classified nispom programs provided department business development consultancy identify implement process improvements key design support computer contractors implementing classified computing center distributed computer systems analyst network administrator 011990 011996 company name – city state provided computer consultancy support 200 workstations across 5 counties installed maintained microsoft windows server networks coordinated managed computer equipment logistics skills analyst autocad budget business development develop business configuration management consultation contracts client clients customer satisfaction delivery direct sales engineer environmental health safety information security instructor insurance logistics marketing materials materials material science microsoft windows radar network installation networks processes project management quality quality management sales six sigma strategy education doctor business administration management dba argosy university city state master business administration mba embry riddle university state b computer science computer science 1984 southern university city state additional information awards achievements process improvement gold site recertification award space shuttle pratt whitney 2009 eagle award process improvement gold certification space shuttle 2006 2008 eagle award cost saving company 500000 2002 high performance achievement award f22 f35 tactical fighter jets 2001 managed stateoftheart supercomputing facility construction pratt whitney 2000 private pilot certificate ongoing certifications certified airman private pilot

BUSINESS-DEVELOPMENT

construction bookkeeper summary accounting professional offering 13 years experience bookkeeping effective analytical approach identifying solving complex problems highlights intuit quickbooks specialist general ledger accounting skills ethical approach finance strong communication skills complex problem solving accounting operations professional fiscal budgeting knowledge managerial aptitude manufacturing job costing experience proficient outlook excel word broad knowledge office equipment excellent computer skills web savvy benefits 401 k administration hr experience pa notary public accomplishments increased efficiency alleviated work loads creating new excel financial recording system increased profit working vendors reduce cost goods established new credit criteria new accounts customize reports individual businesses track expenses accounts receivable reduce paper clutter organize files successfully worked accounting system change trained staff quickbooks implemented line services improve efficiency experience construction bookkeeper 092016 122016 company name city state completed temporary roll construction company located southern new jersey roll cleaned organized data entered quickbooks worked builder trend map information correctly quickbooks entered vendor bills expenses invoices builder trend job costing paid high volume accounts payable balanced monthly bank statements credit card accounts ran monthly reports builders trend quickbooks provided accountant end year information requested bookkeeper 012015 082016 company name city state ar ap payroll administration sales tax filings monthly financial reports construction contracts payment applications job costing insurance certificates converted old accounting system quickbooks office managerfull charge bookkeeper 082003 012015 company name city state maintenance supply company 6000 customers 30 vendors supervised office 10 employees full charge processing accounts receivable payable reconcile bank credit card accounts record general ledger entries establish customer credit lines set credit accounts vendors processed payroll prepared federal state tax returns analyzing general ledger accounts identify resolve variances unidentified items prepare post cash deposit ar system generates supporting reports review post lock box wire payments process manual recurring credit card payments ach payments credit memos charge backs returns bad checks check requests research root causes unidentified payments perform adjustments assisted collection efforts weekly accounts receivable aging reports mailed reminders made follow phone calls logged results manage petty cash office supply expense accounts bank branch manager 011990 082003 company name city state total involvement customer service including problem solving spot decision making leading motivating team supervised eleven employees performed reviews disciplinary reports attendance performance records increased sales motivating sales team maintained deposits 30 million loans 10 million followed bank guidelines regulations updated confidential employee banking information accuracy speed education high school diploma 1985 mastbaum area vocational tech city state business certifications quickbooks pro advisor skills accounting accounts receivable administrative adobe software ar banking billing budgeting strong communication skills credit customer service decision making documentation finance financial reporting general ledger general ledger accounts general ledger accounting managerial office payroll problem solving quickbooks quickbooks pro research sales tax tax returns

CONSTRUCTION

technology specialist professional summary analyst extensive experience information technology proficiencies include trouble shooting hardware software issues experienced service tech excellent client project management skills actionoriented strong ability communicate effectively technology executive business audiences core qualifications tcpip network monitoring tools storage management knowledge desktop support procedures active directory skilled software microsoft operation installation maintenance working knowledge windows 2000 2003 2008 server install microsoft office 2000 20010 applications software windows xp vista 7 8 pc lap top install management professional installation upgrades network security protection measures networking cable patch panel install testing layout fiber optic installation testing lay web development design using software front page html python applications experience technology specialist 092015 042016 company name city state monitored multiple databases keep track company inventory successfully led key projects resulted positive outcome provided onsite training provided tier1 tier2 level support perform tier 3 level support customers operational maintenance aspects system equipment perform service repair andor install company products including system hardware software pcs pos equipment perform general maintenance repair computer systems peripheral equipment replace install cable cat5 network cable managed trouble shoot telecom phone system field service tech 032014 042015 company name city state level 1 field service tech provided tier1 tier2 level support perform tier 3 level support customers operational maintenance aspects system equipment perform service repair andor install company products including system hardware software pcs pos equipment perform general maintenance repair computer systems peripheral equipment replace install cable cat5 network cable information technology specialist 082010 092006 company name city state provided hardware support related pc lap tops note books technical issues software application os issues assists clients recommending scheduling implementing system hardware andor software upgrades based needs anticipated growth set maintained active directory requests setup network idsemail accounts remote desktop support specific client offered assist website design layout hosting offered residential customers technical support hardware software issues related hard drives power supply replacements virus removal information technology specialist 092006 082010 company name conducted analysis address network issues led install t1 line monitored multiple databases keep track company technology inventory provide trouble shooting support matters related computer hardware software issues identify computer architectural requirements establish upgrade systems maintain installation records improve system performance maintain technical knowledge set maintain local area network using cable layout fiber optic connections configure trouble shooting routers pix domino server microsoft windows 2003 server oversee staff related issues related computer upgrades hardware problems virus email accounts network ids remote desktop support training develop policies procedures internet access antivirus installations communicate effectively end users vendors upper management trained end users office applications security issues managed pc hardware software office applications installations local branch offices feed mills truck shop laurinburg bladenboro tar heel nichols sc locations education bachelor science business management august05 national american university city state business management associatedegree business computer programming may92 robeson community college business computer programming certifications comptia network february14 comptia february14 skills active directory antivirus c cable cat5 computer hardware hardware client clients email front page hard drives hardware support html ids internet access local area network layout domino office applications microsoft office 2000 windows 2000 microsoft windows 2003 server windows xp network security network networking os pc hardware phone system develop policies pos power supply python routers scheduling tcpip technical support desktop support telecom tops trouble shooting upgrades upgrade vista website design web development design

INFORMATION-TECHNOLOGY

business development consultant summary experienced aspects sales cycle business development prospect pipeline building lead creation close experience 072015 current business development consultant company name city state initiated closed sales large independent insurance agency western wisconsin used consultative selling skills identify exposure risk tailored insurance policies address concerns managed customer accounts built lasting relationships customers grew account base within territory 072010 072015 pc producer sales agent company name city state initiated closed sales large independent insurance agency western wisconsin used consultative selling skills identify exposure risk tailored insurance policies address concerns managed customer accounts built lasting relationships customers grew account base within territory 072006 072010 sales representative company name city state initiated closed sales commercial residential roofing contractor established positive relations customers developed timeline project completion arranged delivery materials availability labor managed projects completion education may 2006 bachelor arts liberal arts environmental studies geography university minnesota duluth city state liberal arts environmental studies geography skills agency delivery insurance materials policies roofing selling sales

BUSINESS-DEVELOPMENT

director new product research rd liaison global oral healthcare rd consumer healthcare rd skill highlights skill set growth strategiesnew opportunity identification development scientific strategybest practicescientific excellence implementation strong technical expertise research product development crossfunctional experience regulatory affairs marketing licensing legal clinical etc broad background consumer healthcare otcs medical devices proven record new product development representing 1b sales ability conduct interpret consumer tests translate consumer needs products strong ideation innovation claims generation skills leadership crossfunctional highly matrixed global teams extensive expertise identification development high growth opportunities supervision technical experts formulators administrative staff levels extensive experience open innovation licensing outsourcing comprehensive network global opinion leaders track record leveraging consultants strong negotiation skills worldrecognized expert oral healthcare rd working relationship fda professional industry research associations noteworthy accomplishments led development ept worlds first lateral diffusion stickbased pregnancy test developed current formula listerine worlds leading mouthwash led rd numerous solid liquid semisolid dosage forms global brands including rolaids benadryl sinutab lubriderm trident dentine aquafresh sensodyne invented neuronalbased biosensors new class biosensors assembled directed one industrys first nondestructive analysis labs identified inlicensed drove commercialization gsks largest selling oral care device developed process pipeline development gsks venture group identified led rd process licensing aquafresh white strips created new global platform key growth area gsk consumer healthcare identified licensed earlystage medical device concept 1b opportunity drove clinical prototype within 6 months led numerous multinational due diligence teams including technical due diligence block drug acquisition professional experience director new product research rd liaison global oral healthcare rd consumer healthcare rd 012011 current company name city state responsibilities include developing implementing systems drive scientific excellence worldwide reviewing major scientific programs globally ensure scientific excellence managing crosscategory strategic programs leveraging scientific programs develop support novel claims coordinating scientific visualization communication programs aligning rd commercial objectives developing implementing metrics scientific improvement planning managing scientific engagement external experts organizations managing global data dissemination plans supervising strategic publication scientifically relevant research developing managing extensive networks experts reviewing developing talent within rd responsibilities include development global growth strategies identification analyses large growth platforms beyond current divisional expertise development technical business cases new opportunities development implementation novel research programs support new initiatives rx otc switches establishment new technical commercial networks drive consumer business technical evaluations worldwide business development due diligence acquisitions technical support marketing legal manufacturing liaising fda chpa ctfa ada agencies management routine nonbudgeted funding appropriations responsibilities include identification novel technologies global oral healthcare business identification evaluation external resources gsk evaluation external oral healthcare technologies establishment external research collaborations establishment maintenance academic relationships interest gsk leadership strategic science initiative oral mineralized tissue technical support marketing legal manufacturing business development liaising fda chpa ctfa ada agencies creating maintaining network worldclass consultantscollaborators 2002 2006 responsibilities include supervision global new product research group oral healthcare category rd activities north america technical support marketing legal manufacturing business development liaising fda chpa ctfa ada agencies creating maintaining network worldclass consultantscollaborators supervision senior scientists scientists technicians administrative staff identification evaluation inlicensing external technologies product development patent claims generation project planning tracking coordination timing manpower budgeting associate directorcategory rd liaison oral healthcare rd consumer healthcare rd 011996 012002 company name city state responsibilities include oral healthcare innovation initiatives north america liaising rd marketing legal manufacturing business development liaising fda chpa ctfa ada agencies creating maintaining network worldclass consultantscollaborators supervision senior scientists scientists technicians evaluation inlicensing external technologies product development patent claims generation project planning tracking coordination timing manpower budgeting scientist analytical technology group analytical rd cprd 011995 011996 company name city state responsibilities included investigational research relating oral care listerine coolmint etc supervision senior scientists scientists technicians generation novel technology platforms products development novel physicochemical models methods evaluation external technologies leadership numerous oral care items liaison consultants external laboratories warnerlambert product development patent claims generation project planning tracking coordination timing manpower budgeting responsibilities included investigational research pertaining oral care listerine cool mint etc supervision scientific professionals phds included investigational research major brands eg zantac rolaids benadryl generation novel technology platforms products team leader mouthwash technology development team 12 members product development patent claims generation eg freshburst listerine support qa specialized investigations responsibilities included supervision advanced microscopy laboratory development implementation nonstandard methods development novel nondestructive analytical methods development micro analyses qualitative quantitative support product development support qa manufacturing corporate legal licensing parkedavis etc development implemenation digital imaging data archiving system responsibilities included nondestructive microchemical analyses qualitative quantitative microscopy image analysis methods development wet chemicals methods development support product development support qa corporate legal analytical licensing parkedavis etc research assistant hawaii biosensor laboratory 011989 011990 company name city state responsibilities included initial installation configuration instrumentation new labs neuronal biosensor research microdiagnostic sensor development training new graduate students biosensor research teaching assistant department chemistry biochemistry 011986 011989 company name city state responsibilities included development study intact chemoreceptorbased biosensors responsibilities included laboratory instruction general chemistry majors laboratory instruction instrumental analysis quality control analyst 011981 011984 company name city state responsibilities included analysis release finished pharmaceutical consumer products analysis release raw materials manufacturing investigations specialized training coaching masterclass senior leaders parsippany nj leading impact penn state executive leadership program state college pa marketing leadership training glaxosmithkline pittsburgh parsippany advanced polarized light microscopy mccrone research institute chicago il colloidal chemistry university massachusetts amherst scanning electron microscopy leicacambridge co dearfield il influencing negotiation skills matrix ltd new york ny project management catapult inc parsippany nj information systems project management wilhelm assoc huntington ny behavioral interviewing behavioral technology inc memphis tn education phd analytical chemistry 1990 university delaware city state us university delaware department chemistry biochemistry newark de 19711 phd analytical chemistry 1990 advisor dr ga rechnitz unidel professor chemistry biotechnology dissertation intact chemoreceptorbased biosensors ms analytical chemistry 1987 university delaware city state us university delaware department chemistry biochemistry newark de 19711 ms analytical chemistry 1987 advisor dr ga rechnitz unidel professor chemistry biotechnology dissertation development study biosensors utilizing intact chemoreceptor structures ba chemistry franklin marshall college city state us franklin marshall college lancaster pa 17604 ba chemistry american chemical society certified certifications identified inlicensed drove commercialization gsks largest selling oral care device ctfa ba chemistry american chemical society certified professional affiliations institute science global policy membership invitation publications saliva diagnostics new industry saliva diagnostics wong dt ed dersmith j dent res 86 spec iss 2097 2007 wileyblackwell baek jh hammerwilson mj buch rm lee k ahn chen z wil efficacy marketed dentifrices using situ caries model zero proskin hm buch rm bosma ml smith sr impact peroxide enamel hardness gambogi rj bosma ml buch rm schemehorn br verification caries inhibition tartar control toothpaste tanzer jm pelligrino j thompson buch r novel pharmacological probe links amilorideinsensitive nacl kcl nh4cl chorda tympani taste responses desimone j lyall v heck g phan alam r feldman g buch rm intact chemoreceptorbased biosensors antennular receptrodes biosensor design application pr mathewson jw finley intact chemoreceptorbased biosensors barker tq buch rm rechnitz ga neuronal biosensors buch rm rechnitz ga presentations baek jh hammerwilson mj buch rm lee k ahn chen z wildersmith optical approach salivary pellicle 85th general session exhibition international association dental research new orleans la march 2007 saunders fg bosma ml buch rm koller cm zero evaluation plaque fluid fluoride retention dentifrice application 85th general session exhibition international association dental research new orleans la march 2007 zero proskin hm buch rm bosma ml smith sr efficacy marketed dentifrices using situ caries model 85th general session exhibition international association dental research new orleans la march 2007 wetterer sm lefever sw buch rm accelerated vitro stain formation high throughput screening actives american association dental research canadian association dental research 84th general session orlando fl march 2006 wetterer sm buch rm schemehorn bl temperature dependence chemical mechanical activity traditional dentifrices international association dental research american association dental research canadian association dental research 83rd general session baltimore md march 2005 gamboji rj bosma ml buch rm schemehorn bl impact peroxide treatments enamel hardness international association dental research american association dental research canadian association dental research 82nd general session honolulu hi march 2004 tanzer jm thompson gambogi rj buch rm vitro model evaluation anticalculus agent efficacy presented 32nd annual meeting exhibition american association dental research 27th annual meeting canadian association dental research san antonio texas march 2003 couzis buch rm fares hm insights stain prevention properties aquafresh whitening dentifrice presented international association dental research 80th general session san diego ca march 2002 schemehorn b wood g buch rm fares h vitro fluoride uptake study antihypersensitivity toothpaste presented international association dental research 79th general session chiba japan june 2001 tanzer jm pellegrino j buch rm fares hm inhibition caries rats tartar control toothpaste presented 30th annual meeting american association dental research 25th annual meeting canadian association dental research chicago illinois march 2001 barker tq buch rm rechnitz ga intact chemoreceptorbased biosensors presented acs 199th national meeting boston april 1990 buch rm rechnitz ga receptrode novel chemoreceptorbased biosensor utilizing intact chemosensing structures presented pittsburgh conference atlanta ga march 1989 buch rm listerine prebrush rinse plax attack presented consumer products rd expo morris plains nj february 1994 additional information buch robert gambogi robert j veleda jose l dissolvable tooth whitening strip 20070178055 a1 smithkline beecham corp march 31 2005 buch robert couzis alexander wetterer sean compositions methods preventing dental stain 20060223865 a1 smithkline beecham corp march 10 2004 skills healthcare marketing claims product development transmissions ada business development fda patent class comprehensive large array data stewardship system budgeting liaison project planning technical support associate marketing chemistry qa metrics visualization business cases cases due diligence brand marketing consumer products laboratory training nondestructive quantitative coaching electron microscopy interviewing leica longterm disability ltd polarized light polarized light microscopy project management quality control scanning scanning electron biochemistry general chemistry teaching maintenance archiving data archiving imaging implemenation instrumentation sensor sensor development acta adme antimicrobial consumer needs dental eds emc xiv iss medical device medical devices new product development optical pipeline progress prototype prototypes regulatory affairs sales san secretary storage area network translate vitro xiv analytical chemistry biotechnology

HEALTHCARE

chef summary experienced catering chef skilled preparing large volumes food quickly efficiently highly skilled international cuisine seeking position restaurant call home experience chef may 2009 current company name city state manage daily kitchen operations including inventory purchasing scheduling ensure proper food handling methods observed assist kitchen staff producing food catering systematically control food quality costs develop new menu items enhance catering retail food service revenue productivity goals catering chef jun 2000 may 2009 company name city state effectively managed produced food catered events enforced appropriate workflow quality controls food quality conducted daily inventory ordering assisted catering staff setup delivery managed catering schedule logistics line cook jan 1990 jun 2000 company name city state set prep work food items prepared various daily lunch special items assisted producing food catered events conducted daily food inventory ordering skills delivery detail oriented english inventory inventory management logistics producing purchasing quality retail scheduling spanish workflow

CHEF

hr associate mobilization coordinator summary professional extensive experience human resources oil gas company want part organization allows utilize strongest skills achieve goals company well personal goals accomplishments mvp award houston 2009 meeting project client set goal mobilizations escravos gtl project year end 2008 training focus basicc expatriate foreign nationla taxation houston 2007 death notification training kbr employee assistance program houston 2008 skills ms office word excel outlook powerpoint sap database applicant tracking system strong organizational adminstrative skills develop implement creative solutions cost efficiencey deadlines articulate effective communicator trainer committed achieving company personal goals high quality performance standards experience 012009 current company name city state hr generalist mobilized high volume exployees overseas shortlong term accompanied unaccompanied status point contact form beginning till end expatsinpat assignment directed implemented human resource policies procedures provided guidance field human resources managers created assignment offers compensation packages include uplifts base pay per diem allocation additional payments benefits directed employee employee relations policy development training recruitment payroll benefits administration attended corporate planning meetings assisted rewriting international assginment policies procedures sit interviewes trained new employees administer good services review program twice year evaluated new hire documents employee evaluations provided extensive training staff members prepared presented training seminars hr professional assist employee issues benefits payroll hr systems administrative issues manage regions germany kuwait brazil australia italy mexico china zambia angola 012007 012009 hr associate mobilization coordinator company name city state handled unemployment workers compensation claims maintained personnel files updated companys affirmative action plan responded sensitivity timely manner employee problems concerns presented company policies procedures philosophy benefits new employees attended corporate planning meetings assisted writing policies procedures arranged medical appointment assignment paperwork travel hotel car rental temporary housing tax briefings prepared processed personnel transfer paperwork prepared distributed correspondence internal external candidates apply entry work visas manage regions nigeria chad indonesia algeria canada qatar 012005 012007 administrative specialist administrative associate tax assistant company name city state managed tax equalization program expats inpats collect check payments verified amount send payroll endorsement assist expats completing tax forms answer questions complete check request reimbirsement pi employees irs notices initiate move notices administer certificate coverage program expats assignment order office materials supplies varies vendors compose types collections letters corresoindence email certified mail back timesheet keeper web pan initiator codes process invoices overhead financial numbers 012003 012005 administrative associate provided administrative secretarial support department worked complete defined tasks accordance standard procedures supports general business operations providing simply administrative support activities compiled copies sorted files records office activities business transactions activities collect distribute department employees mail set pouch mail new projects took passport visa pictures notified payroll hr af employees new assignment completions structured maintained clean organize office area education training 2007 aa general studies san jacinto college city state general studies 2010 ba business mgt university houston downtown city state business mgt hr mgt vp shrm uhd chapter activities honors member shrm houston 2009 2017 member hr houston 2009 2018 member houston international hr roundtable llc houston 2011 2015 languages fluent spanish english read write speak skills administrative support benefits administration business operations employee relations process invoices policy development sap structured

HR

account manager highlights excellent verbal written communication skills ability successfully complete multiple tasks concurrently superior organization skills exemplary interpersonal skills punctual reliable exceptional computer proficiency microsoft office word access powerpoint excel internet research social media cisionpoint events programs 2012 academy award gifting suite experience account manager february 2013 current company name city state enter advertising insertion orders online systems salesforce fattail create monthly advertiser reports reporting advertisement metrics schedule online advertisements newsletters throughout year manage forecast budget reports travel tradeshows represent brand assist monthly billing work advertising proposals competitive reports manage distribution circulation print pull online advertisement data database ims create presentations event invites product decks media coordinator june 2012 january 2013 company name city state coordinate review edit various portions 50 domestic international medical trade digital publications including enewsletters product showcases supplier bulletins tradeshow advisories etc manage ad materials newsletters advertisers including requesting ad materials advertisers ensuring deadlines met considering review edit deployment schedules coordinate advertisements including text copy digital medial enewsletters ready productionpublication process log ad materials internal ad tracking production computer program newsletter assembly review ad materials test newsletters ensure functional deployment assemble monthly ad close reports newsletter end month via excel facilitate production newsletter provide diverse customer service assistance company liaison advertisers check edit ad materials ad specifications accurate size copy image resolution hyperlinks supervising production coordinator july 2011 june 2012 company name city state responsible creative development execution product placement film television read develop script breakdowns client product placement opportunities accountable organization documentation client placement activity update reports lead developing presenting monthly product placement presentations digitally create set still reports client brochures event invitations key liaison clientele studio provide complete script product analysis placement manage delivery confirmation effective product placements appropriate studios including warner bros paramount universal cbsradford etc assist planning execution delivered product support highprofile celebrity events develop celebrity relationship product creatively logistically production intern february 2011 june 2011 company name city state perform diverse administrative organizational tasks organize production distribution scripts conduct online research type camera scripts shot cards support staff projects development andor distribution public relations intern february 2010 june 2010 company name city state responsible social networking twitter distribute product pitches press newspapers magazines bloggers research environmentally friendly green beauty companies obtain update organize client contact information compile review expense reports accuracy completeness compile distribute client press clips organize distribute product samples press releases media outlets marketing intern september 2009 january 2010 company name city state diverse marketing assistance fast growing internet radio station 11 premium radio stations responsible social networking twitter facebook blogs updates 11 stations upload mix qualification tags album art etc online music library record commercial spots promos broadcasted music breaks help organize create play list various online radio stations develop pitch ideas potential sponsors admissions assistant september 2008 june 2010 company name city state assist students faculty university administration various admission policies procedures activities accountable organization administration student applications responsible scanning indexing documents database education bachelor arts public relations journalism seton hall university city state gpa cum laude public relations journalism cum laude skills administrative adobe photoshop premiere ad advertisements advertising product analysis art assembly billing brochures budget chinese interpersonal skills competitive clientele client customer service database delivery creative development documentation edit fame fast film functional image ims indexing marketing materials access excel microsoft office powerpoint word networking newsletters newsletter newspapers internet research online research oracle organizational organization skills camera policies presenting presentations press press releases proposals publications publication radio read reporting research scanning scripts script television type video written communication skills professional affiliations order omega greek honor society member alpha phi sorority member march 2007 present marketing club member january 2009 present relay life participant april 2007 2008 2009 2010 shu 500 volunteer september 2006 2007 2008 2009

PUBLIC-RELATIONS

ecommerce supervisor summary seeking challenging position management apply experience companys objective profits discipline approach task hand ability anticipate potential obstacles contributed strong record excellence getting job done safely optimistic quick learner safety conscious excellent organizational multitasking aptitude currently plan lead individuals order complete daily tasks timely safe manner highlights qualified operate train individuals various equipment proficient microsoft office proficient exeter wms strategic planning troubleshooting problem solving flexible dedicated experience ecommerce supervisor 022015 current company name plan manage daily workload lead develop employees teamwork create continuous improvement employee engagement supports companies values continually looking ways improve quality safety productivity communicating ideas throughout network currently helping organize lead safety committee coowner 012006 012010 company name develop manage projects budgets experience realestate law procedures contact city offices screen select qualified renters continue buyrenovate rent homes without business name ecommerce coordinator 032003 022015 continuously directing leading individuals complete objective sharp organizational skills preparing work assignments fostering teamwork enthusiastic positive energy agriculture worker 011998 012007 state manage maintain heavy farm equipment skills gained responsibility flexibility selfdetermination confidence education training electricalelectronics engineering technology aas presently attending owens community college city state gpa 393 2012 active participant 5s program 2010 owens community college toledo oh photovoltaic certification 2007 training assistant position workshop 2006 onlinephone course mentors america 2004 participated best buy lean team graduate 1998 riverdale high school skills attention detail continuous improvement logistics excel power point word network internet research organizational skills safety teamwork

AGRICULTURE

aba therapist summary teamoriented applied behavior analysis therapist strong track record establishing solid relationships motivated determined enthusiastic passionate work experience may 2015 august 2017 company name city state aba therapist summer internship 830 430 pm monday friday work oneonone morning child afternoon child trained multiple different children sub help anytime followed implemented behaviortreatment plans guidelines maintained daily detailed records childs individual activities targets behaviors meals activities supervisedengaged outing field trips child attended helped child reach milestone selfcare educational social areas developed professional relationships parentsfamilies teachersother therapists directorsprogram managers collaborated monthly program managers childs progress new ideas possibly implement growth march 2015 current company name city state fitness consultant keep watch safety infractions answer needsquestions patrons provide fun safe environment patrons workout education training 2018 purdue university city state bachelor science psychology brain behavioral sciences activities honors high school head committee named catholic life committee within committee would go plan dances raise money riley childrens hospital created program within high school called freshman buddies program help make transition freshman easier saint theresa avila leadership award join sigma kappa sorority risk manager house year member purdue university dance marathon committee volunteered animal shelters walk dogs service hours skills conversational american sign language microsoft programs cpraed certified first aid certified safe sitter certified bbp certified interests running lifting crossfit competitor watching documentaries playing animals babysitting

FITNESS

mineralogy engineering intern summary passionate graduate student extractive metallurgy solid industrial experience diverse academic background strong leadership relationshipbuilding skills education colorado school mines 2016 master science materials metallurgical engineering city state usa thesis work comprises flotation fundamentals including zeta potential contact angle adsorption density well lab scale flotation expected graduation date may 2016 aalto university 2014 materials metallurgical science city finland european minerals engineering course studied plant automation metallurgical plant design flotation university miskolc 2013 mineral processing city hungary european minerals engineering course focused mineral processing including comminution agglomeration wroclaw university technology 2013 materials metallurgical engineering city poland european minerals engineering course took courses hydrometallurgy biometallurgy pyrometallurgy mineral economics colorado school mines 2013 bachelor science materials metallurgical engineering city state usa graduated honors cum laude experience company name june 2014 september 2014 mineralogy engineering intern city state working lab pilot plant scale project minerals processing including flotation magnetic separation screening company name may 2013 august 2013 metallurgical engineering intern city state developed performed study several quality issues anode production collaborated operations technical maintenance ensure implementation project conducted laboratory work xrdxrf measurements ore company name may 2012 august 2012 corrosion materials engineering intern city state researched reviewed differing pipeline coating technologies academia realm conducted evaluations existing commercially available coatings provided suggestion use company name june 2011 august 2011 primary process intern city state provided assistance technical operations primary process quality pilot plant developed performed study several quality issues created report laboratory results encompassed solution quality problems produced plan new expansion plant affiliations society mining metallurgyand exploration tau beta pi engineering honor society blue key honor society materials advantage alpha phi international intercollegiate mining games accomplishments cumulative gpa 367 cum laude involvement tau beta pi engineering honor society director scholarship 2012 skills metallurgical metallurgical engineering fundraising mec exploration metallurgy laboratory operations maintenance xrf coatings corrosion materials engineering pipeline

ENGINEERING

project manager summary technical support professional skilled resolving complex customer service issues timely manner enjoys troubleshooting find solutions technical issues successful driving financial productivity results fast paced environments highlights windows xp78 server 20032008 active directory ms outlook 20072010 sccm rdc sms pc hardwaresoftware printers copiers laptops mobile devices routers switches storage vpn voip wifi avaya pbx systems remedy accomplishments exceeded monthly goals successfully handling 50 calls per day reduced technical exceptions management 40 15 per day experience 072013 current project manager company name city state built maintained successful relationships service providers dealers consumers provided base level support company personnel defined project deliverables monitored status tasks delivered status reports stakeholders budgeting planning purposes collaborated crossfunctional teams draft project schedules plans monitored costs timescales resources used achieve goal monitored team progress enforced deadlines partnered department name department name address issue description planned implemented managed project contracts performed scheduling risk analysis quality control trained staff key performance managed 40 team members ability initiatemanage crossfunctional teams multidisciplinary projects increased productivity critical thinking decisionmaking problem solving skills planned organized scheduled daily activities excellent communication skills coordinate customers vendors stakeholders skilled leading negotiating delegating abilities tolerant stressed situations 032004 072013 information technology specialist company name city state trained new employees explained protocols clearly efficiently researched issues various computer systems databases resolve complaints answer inquiries 9 years experience working agent corporate systems field call center central service office analyzed system problems performed troubleshooting ensured connectivity trained staff key performance managed supported workstations tcpip vpn wifi networks managed active directory sccm voip avaya pbx systems managed supported workstations various locations use sms system management software remote tools vnc rdc active directory facilitated addsmoveschanges avaya pbx telephone systems supported integration new technologies cloud printing cso remote enterprise operation maintenance upgrades performed weekly health checks via sms documented results problem resolutions performed routine maintenance workstations ip phones xerox copiers hp printers laptop computers performed hardwaresoftware upgrades servers workstations copiers printers acted liaison resolve technical issues vendors managers trainers etc developed maintained documentation needed support staff including troubleshooting steps installation instructions new tools overviews contact lists responsible notifying users networksystem issues established solid work relationships management technical staff vendors end users education 62012 master science management project management colorado technical university gpa gpa 335 coursework business management communications management project management gpa 335 102009 bachelor science information technology university phoenix gpa gpa 353 coursework distributed computing networks databases information technology gpa 353 certifications comptia network certified 2006 hardwaresoftware certified 2006 microsoft corporation microsoft certified professional certified 2006 mcse windows 2000 pasadena ca certified 2000 skills active directory agile avaya call center excellent communication ca hardware contracts critical thinking customer service decisionmaking documentation functional helpdesk hp printers ip laptop computers laptops microsoft certified professional mcse office ms outlook windows windows os windows 2000 2000 negotiating enterprise network networks pbx pc hardware telephone systems copiers printers problem solving skills quality control risk analysis routers scheduling servers sms switches tcpip tech support phones troubleshooting upgrades voip vpn xerox copiers

INFORMATION-TECHNOLOGY

kindergarten teacher summary elementary educator henrico county public schools 16 years taught head start federal preschool programs first grade kindergarten prior teaching career worked administration management experience accounting ordering payroll computer systems scheduling interacting general public multiple capacities skills meticulous attention detail professional communication conflict resolution techniques strong problem solver account reconciliations cost accounting flexible adaptive intimate knowledge school system experience kindergarten teacher august 2011 current company name city state served team leader three years served collab partner special education specialist three years encouraged students persevere challenging tasks set communicated ground rules classroom based respect personal responsibility mentored counseled students adjustment academic problems took appropriate disciplinary measures students misbehaved differentiated instruction according student ability skill level encouraged children understanding others promoted good behaviors accountability social responsibility head startfederal preschool programs teacher august 2006 july 2011 company name city state encouraged parents take active role childs education encouraged students explore issues lives world around enhanced reading skills use childrens literature readers theater story time delegated tasks teacher assistants volunteers established positive relationships students parents fellow teachers school administrators taught students various stages cognitive linguistic social emotional development first grade teacher november 2003 july 2006 company name city state served team leader one year served collab teacher special education specialists one year strengthened parentteacher parentchild communication holding regular parentteacher conferences created lesson plans accordance state curriculum schoolwide curriculum standards taught students exercise problem solving methodology techniques tests observed assessed student performance kept thorough records progress head start teacher august 2001 november 2003 company name city state visited family homes twice yearly supervised children monthly field trips local parks museums zoos conducted monthly parent meetings adhered federal head start guidelines family style dining developing individual student plans daily centers supervised assigned daily duties classroom assistant attended school functions help build stronger communityschool relationship interventionist january 2001 june 2001 company name city state provided supplemental teaching small groups students needed extra assistance based state testing results created lessons based state requirements observed assessed student performance kept thorough records progress encouraged students persevere challenging tasks assistant manager july 1998 august 2000 company name city state managed retail foods grocery store assigned shifts oversaw store operations including staff assignments production lists assessed customer needs responded questions managed ordering store represented store national trade shows developed staff schedules managed payroll backup manager lead teller june 1996 july 1997 company name city state excelled greeting customers providing quality customer service executed accounts receivable reporting enhancements reconciliation procedures received recorded banked cash checks vouchers well reconciled records bank transactions administrative assistant january 1994 june 1996 company name city state managed receptionist area including greeting visitors responding telephone inperson requests information maintained electronic paper files maintained front desk reception area neat organized fashion dispersed incoming mail correct recipients throughout office made copies sent faxes handled incoming outgoing correspondence education training master teaching mt december 2000 virginia commonwealth university city state us early education prek fourth grade bachelor science psychology 1997 virginia commonwealth university city state us credentials commonwealth virginia teaching license pgp562282 renewed 2016

TEACHER

english teacher summary well organized thorough dedicated professional documented success undertaking various tasks responsibilities experience educational office customer service environments degree social work tesol certified teaching english speakers languages skilled use technology presentation impactful instruction classroom environment skills creative lesson planning instructional best practices curriculum development classroom management standardized testing learner assessment technologybased instruction customer service problem resolution communication presentation interpersonal relationships teamwork special needs students compliance policies procedures experience english teacher 082016 082017 company name city state planned implemented lessons increasing vocabulary sentence structure students organized participated school activities english camp summer winter vacation periods created challenging engaging lesson plans successfully improved students listening speaking skills diverse conversational activities english teacher 112015 032016 company name city state taught english kindergarten students participated school recreational social activities national holiday celebrations shampoo staff 082007 012014 company name city state completed shampooing procedure carefully determining clients preferences applied shampoo massaged scalped washed dried hair assigned schedules employees organized products salons appearance recommended product solutions based needs customers trained new employees products procedures helped build business delivering excellent service developing loyal customers counselor company name city state provided maintained highest standard community based rehabilitation services within team direct service staff supported psychiatric rehabilitation case management services clients mental illness interacted clients daily basis assisted basic living skills group activities outings education bachelor arts social work minor sociology university maryland city state study abroad 2015 yonsei university city south korea certifications teaching english speakers languages tesol computer skills ms office word excel powerpoint outlook

TEACHER

administrator executive profile accomplished executive demonstrated ability deliver company oversight committed costeffective management resources quality performance skill highlights healthcare industry executive 20 years experience including 16 years managing full service home healthcare facilities including profit loss responsibility clinical operations management quality improvement control personnelemployee relations recruiting customer service business development strong leadership skills experience strategic planning team building leadership implementing best practices contract negotiations human resources performance productivity improvements finance accountingprofit loss accountability budgeting pricing operational management time organizational management collaborative problemsolving core accomplishments professional experience company name city state administrator 012005 012015 develop implement short long term plans establish clear objectives coordinates efforts business success responsibilities include full pl responsibility sales market development financial status patient care delivery client services strategic planning profitability accountable operations programs successful business growth development marketing programs consistently increasing agency census course 9 years expanded private duty market successful performance productivity improvement contract negotiations reimbursement strategies consistently increasing agency census 31 240 course 9 years prepared analyzed weeklymonthly reports identifying payer issues maximizing reimbursement improving operational efficiencies effectively established clear objectives developed short long term plans business success cultivated strong relationships area hospitals vendorssuppliers payer sources maintained high level business standards persistence diligence high ethics integrity led state federal regulatory surveys improved maintained efficiency hr functions billing management clinical operations effective communication leadership abilities company name city state director healthcare services 012004 012007 responsible staff providing daily patient care related office activities conducted accordance applicable law regulation ensured effective efficient delivery clinical services accordance agency standards values clinical management billing functions management regulatory compliance staff supervision training documentation quality assurance management maintained high quality patient care constant communication staff teaching skills interacting clients staff demonstrating excellent decisionmaking skills teaching plans utilize principles teaching learning improved maintained clinical management persistence diligence holding staff accountable leadership skills improved billing function related clinical operations effective implementation best practices operational management maintained state federal regulatory compliance way staff supervision training documentation oversight hr related items effective communication among stakeholders company name city state clinical directorbranch manager 012002 012004 leadership position ensuring effective efficient agency operations clinical management billing functions management regulatory compliance staff supervisiontraining documentation management hr functions operational decisions effective communication among stakeholders medicare conditions participation compliance improved methods communication among staff ensure responsive coordination care activities occurred maintained state federal regulatory compliance enforcing staff accountability implementing processes procedures established best practices operational management leadership abilities attention detail influenced team spirit motivation way interpersonal communication skills ensure consistent quality standards care delivered patients promoted positive work environment meet company goals company name city state authorization specialist 012001 012002 responsible follow precertificationauthorization payer requirements multiple home healthcare agencies nationwide company ensured authorization planned care home health visits place prior service dates participated implementation roll new processes verification authorization home health agencies nationwide successful negotiations visit bill rates payer sourcecase managers needed followups nationwide agencies regarding case management issues ranging 140 240 patient case load established ongoing relationships agency insurance case managers company name city state clinical manager 012000 012001 responsible direct patient care directing team clinicians perform staff assignments scheduling patients needs performing monthly prebill ur audits completing monthly infection control logs proofing staff paperwork managing accurate date charts delegation staff members coordinating team conference meetings participating oncall schedule case managing patient load 4550 collaboration patient care implementation medicare pps reimbursement policy company name city state staff rn 011998 012000 direct patient care home setting maintenance patient load 710day participation oncall scheduling weekly case conference meetings making appropriate allied health referrals planning patient care start care discharge providing care plan setting appropriate goals patient needs implementing care plan activities acquired skills patient teaching indicated providing support staff members managers successfully established effective patient outcomes quality care company name city state staff rn 011996 011998 responsible direct patient care directed patient physicians promote restore patients health collaborating physician multidisciplinary team members providing support patients coworkers supervising team members education bachelor science healthcare administration 2005 university phoenix city state healthcare administration bs healthcare administration registered nurse 1996 northwest mississippi community college city state healthcare administration registered nurse diploma nursing registered nurse methodist hospital school nursing city state nursing registered nurse southwest tennessee community college city state prerequisite coursework working toward nursing degree skills accounting agency attention detail billing budgeting business development case management charts interpersonal communication contract negotiations client clients customer service decisionmaking delivery directing documentation employee relations finance financial home health home healthcare human resources hr infection control insurance team building leadership leadership skills law regulatory compliance managing marketing market market development meetings office negotiations nursing operations management organizational patient care direct patient personnel pricing problemsolving processes profit loss proofing quality quality improvement quality assurance recruiting sales scheduling staff supervision strategic planning supervising surveys teaching additional information licenses registered nurse state mississippi 1998 honors graduated honors university phoenix bachelors healthcare administration

HEALTHCARE

account receivable executive summary champion continual process improvements create efficient work environments leads example developing mentoring sharing best practices across lines businesses analytical judgment ability analyze determine course action required meet client delivery requirements excellent communication skills organizational skills customer service skills supports diversity organizational astuteness demonstrates consistent ability develop deepen client partner relationships received awards customer service satisfaction consistently ranked top 88 awarded top performer 18 location consistent precise working standards within banking industry core qualifications microsoft office excel access powerpoint lotus notes outlook 10 key data entry professional experience account receivable january 2014 january 2014 company name city state processed verified incoming checks inputting client information system prepared invoices recording process account receivable deposit cash receipts maintained records debits credits update system audited financial reports accurate recording process provide daily report ensure proper debits credits applied reconcile account booking saving 1000 errors omission customers outstanding invoices communicated manager team member resolve outstanding issues treasury services advisor january 2013 january 2014 company name city state researched analyzed resolved wide range treasury cash management depository products service global large corporate accounts provided depth knowledge account reconcilement cash vault services deposit demand accounts electronic file transmission cash pro online usage automated clearing house payments wire services various treasury products services provided independent account management client servicing implementation coordination new services highly complex accounts identified opportunities initiate client collaboration development product services including recommending new products clients displayed excellent client service skills building sustaining client portfolio 56mm revenue awarded bank america silver medal customer satisfaction score rating top percentile provided daytoday account servicing resolution routine moderately complex inquiries ach arp cash vault lockbox dda platform operational requests accounts clients lead ops representative january 2007 january 2013 company name city state assisted managed team geared retrieve checks image atm organize daily workflow responsible debitingcrediting customers general ledger accounts minimal impact bank clients established maintained regular management routines identify communicate key priorities stakeholders effectively influences clients prioritize reporting efforts follow best practices established maintained effective filing system identify communicate system production issues include resolution escalation reduce customer impacts effectively influences internal partners prioritize resolve outstanding system issues escalated problems appropriate line business prepared organized information analytical reports prepare facilitate meeting agenda data needed give internal business partners external clients tours department maintained time keeping schedule associates absence tardiness vacation sick leaves cash vault january 2010 january 2012 company name city state prepared incoming cash customers counting strapping help cash counting machine executed aspects system hardware operations required input large quantities cash machine resulting minimal impact clients prepared cash cash ticket adjust balance issues customer service representative january 2008 january 2010 company name city state executed aspects customer service incoming call center including inquiries billing activation cellular service answered telephone service questions customer supportdocument client needs lead sorter operator january 1997 january 2007 company name city state check processing managed team experts executed aspects system hardware installs repairs regarding check 21 sorter operations resulting 40 increase bank america clients quick turnaround service level agreements acted subject matter expert relative designing documenting implementing monitoring identifying qualitative improvement opportunities bank america resulting 100 enhanced process improvements cost savings established maintained regular management routines identify communicate system production issues include resolution escalation reduce customer impacts effectively influences internal clients prioritize resolve outstanding system issues interviewed potential associate applying knowledge laws policies regulation education associates degree applied science criminal justice 2009 dekalb technical institute city state applied science criminal justice mk education city state education certification nursing assistant 2004 cpr certified first aid training mls real estate school 2004 compliance training antimoney laundering timekeeping bank federal regulation skills 10 key account management atm balance billing call center cash management hardware cpr certified client clients customer satisfaction customer service customer support data entry designing filing financial first aid general ledger image lotus notes access excel money microsoft office outlook powerpoint nursing policies quick real estate recording repairs reporting service level agreements telephone transmission treasury workflow

BANKING

fitness coordinator objective seeking challenging environment allows contribute continued success growth organization obtain position provide opportunity apply education administrative fitness experience grow professional education may 2012 master science recreation administration concentration facilities management western kentucky university city state may 2010 bachelor science exercise science western kentucky university city state employment experience 072012 current fitness coordinator company name city state jhhfhgjkkghj fdsafafsa 012012 072012 facility coordinator internmembership specialist company name city state assist facility supervision train staff members knowledgeable perform fitness services resting blood pressure body composition circumference measurements aid corporate presentations various aspects health wellness obesity hypertension diabetes sedentary lifestyle relation exercise help membership sells retention conducting facility tours program promotion individualized consultations members work closely facility manager pro shop coordinator head membership specialist provide optimal experiences services personal training fitness counseling adequate equipment nutritional aspects members 122010 072012 group exercise instructor company name city state instructlead patrons safe challenging exercises abdominalscore toning format well boot camp setting 082010 072012 graduate assistant exercise company name city state assist training scheduling supervision evaluation fitness center attendants currently supervise 25 attendants assist equipment purchase product research equipment layout campus fitness center facilitate development policies procedures regarding safety patrons aesthetics facility coordinate facility equipment maintenance assist website management program promotions supervise daily operations 14000 square feet fitness center supervise universitys recreational facility 125000 square feet weekends assist professional staff presentations promoting wellu student wellness program professional development conferences student involvement within intramuralrecreational sports department assist inventory maintenance health fitness lab fitness center equipment track equipment usage determine proper layout rotation fitness center equipment contribute daily operations health fitness lab including maintaining regular schedule fitness services fitness assessments exercise prescription body composition individual consultations track evaluate health fitness lab programs fitness center usage patterns perform research benchmark universities facilities assist office supervision various administrative duties 082009 082010 lab assistant company name city state conduct fitness assessments including body composition analysis via skinfold calipers bioelectrical impedance height weight measurements submaximal vo2 testing flexibility evaluation muscular endurance strength blood pressure screenings exercise prescription offer exercise consultation program design implementation exercise programs provide demonstrationguidance proper usage equipment assist marketing programs using various advertising mediums adobe cs3 programs designhost wellness fitness events muscle month challenge big red rep bench healthy days received rookie year award based job performance 082009 052010 research assistant company name city state conduct assist research studies exercise post oxygen consumption epoc callahan study involving maximal submaximal vo2 testing apoptosis research presented annual american college sports medicine conference assist professors students class research labs memberships affiliations american college sports medicine acsm national intramural recreational sports association nirsa aerobic fitness association america afaa usa weightlifting skills competencies proficient microsoft office including w ord excel power point outlook skilled adobe cs3 cs5 software including illustrator photoshop campus management system design upkeep website trained csi asset management system well fusion equipment checkout scheduling services analyzing reports professional certifications acsm certified health fitness specialist afaa certified personal fitness trainer usa weightlifting level 1 sports conditioning coach medic first aid cpr automated external defibrillator first aid blood borne pathogens

FITNESS

arts instructor summary motivated teaching professional 22 years experience addressing student needs ensuring proper student development formative assessments studentcentered innovations curriculum implementation art across multiple content fields highlights creative lesson planning adept classroom manager differentiating instruction specialist datadriven curriculum expertise learning disabilities expertise assessment techniques documented growth kind empathetic urban public schools background experience arts instructor 081990 052012 company name city state planned implemented monitored assessed classroom instructional program consistent tempe arizona board education art standards taught visual arts specializing photography serigraphy ceramics mural painting mask making glass mosaics commercial graphic arts applications recognized success art curriculum curriculum designed developed implemented daily lessons 150 students daily effectively motivated students interactive teaching audio visual aids stimulation creative imagination good working relationships parents resolve conflicting educational priorities issues successful experience positions leadership demanded flexible problem solving skills organizational abilities participated regular training courses keep uptodate new teaching methods developments field used variety teaching methods lectures discussions demonstrationspresented class material policies accurately clearly 8 classes semester arts instructor 011998 012012 company name city state designed implemented 10 individually focused programs arts school programs including claymation ceramics mask making drawing photography silk screening painting methods applied curriculum design designed developed implemented daily lessons 150 students daily education strategies employed special educational strategies techniques instruction improve development sensoryperceptualmotor skills language cognition memory plan development planned conducted activities balanced program instruction demonstration work time provided students opportunities observe question investigate goal setting established clear objectives lessonsprojects communicated students achieving total understanding grading rubric overall class expectations technology integration increased student participation test scores introducing relevant computer programs exercises encourage student interest enjoyment education 2002 arizona state university city state usa masters education masters degree secondary education curriculum development 1973 arizona state university city state usa bachelor fine arts photography graduated high honors specialized photography printmaking arizona board education state certifications structured english immersion k12 secondary education 712 certification art certification k12 interests 1995 2000 national art education annual conference presenter chicago new york city phoenix san francisco affiliations national education association national art education association arizona education association arizona art education association president 20002002 middle school division chair 19921994 stanford accelerated school participant arizona alliance art created interactive art website arizona alliance arts help provide arizona visual arts standards achievement rural arizona schools without certified art teacher tempe elementary education association international nongovernment organization education art additional information accomplishments awards 2013 implemented designed claymation artistin residency project piaute middle school paradise valley arizona 2012 lifetime achievement award presented tempe diablos grady gammage arizona state university 20112012 lead artist implementing international inside art project guadalupe arizona documented online hbo documentary jr project 2005 art writing interdisciplinary inquiry discovery meaning making published national art education association reston virginia 20052006 pta recognition service teaching award fees middle school tempe arizona 20042005 tempe diablos excellence education award wrote award winning crosscontent curricular adventures combining visual arts computers home economics science history graphic arts creation functioning restaurants serving 300 family friends teachers fees middle school tempe arizona 1997 art education magazine rites passage middle school children focus research use humor classroom 1996 focus participant research published middle school division national art education publication participant observation study middle school art teacher integrates multiculturalism 1995 pacific region 11 statesterritories secondary art educator year national art education association 1995 excellence education award writing southwest cultures art tempe diablos tempe arizona 1995 implemented nbacoca colas stay school mural star program phoenix arizona 1995 2000 national art education annual conference presenter chicago new york city phoenix san francisco affiliations national education association national art education association arizona education association arizona art education association president 20002002 middle school division chair 19921994 stanford accelerated school participant arizona alliance art created interactive art website arizona alliance arts help provide arizona visual arts standards achievement rural arizona schools without certified art teacher tempe elementary education association international nongovernment organization education art skills art education curriculum design development goal setting leadership organizational skills instructional skills mural painting photography hand built ceramics claymation computer animation serrigraphy graphic arts drawing lesson plan development utilizing creative problem solving skills

ARTS

consultant summary accomplished senior business systems analyst 10 years business process project management technology experience fortune 500 companies recognized success driving projects highest level complexity critical business value corporate visibility highlights international institute business analysis iiba certification august 2011 mcdst certification microsoft certified desktop support technician august 2007 lean six sigma certification may 2013 demonstrated skills business systems analysis project management process analysis improvement data analysis mining inventory control quality assurance experience consultant 062013 current company name city state trained internal personnel process awareness execution documented mission critical processes analyzed business process workflows identified improvement opportunities identified control gaps determined root causes ensured appropriate controls enhanced implemented installed secured cisco netgear routers triaged internet connectivity issues pos systems senior business system analyst 102011 052013 company name city state served change case management liaison cardinal healths medical products pharmaceutical distribution stakeholders enterprise groups provided sme guidance support business functional users existing prospective saprelated business processes provided business process analysis recommended workflow design solutions informed work teams process improvement reengineering strategies updated maintained documentation process improvements process performance researched sap crm 30 crm70 ecc60 system issues documented opportunities improvement gathered business requirements business partners sap crm system enhancement business continuity purposes documented uat plan large project worked uat team ensure acceptance criteria requirements included uat task plan tracked reported system user acceptance test errors management developers uploaded maintained documents sharepoint knowledge base training purposes managed sap crm60 crm70 skill group escalation rule changes service profiles bp profile categorization schema changes maintenance enhancement analyzed business data applied analytical tools interpret data created reports using business objects functionalities including like multiple data providers prompts slice dice ensured testing activities enabled applications meet business requirements systems goals lead discussions development business teams capture business requirements stories use cases business flows acceptance criteria senior lead consultant manager 022011 102011 company name city state provided ms office 2010 windows 7 deployment consulting support package installation support application patch updates via sms enterprise deployment tools managed team responsible analysis definition specification development testing documentation installation new existing applications led maximized ecommerce sales achieved goals customer satisfaction levels analyzed monitored sales revenue generation website traffic ensured successful launch implementation operations website provided packaging scripting applications via distributed desktops laptops across large distributed enterprise environment provided tier ii iii support escalated issues troubleshooting documented failed deployments worked cross functional teams internally business endusers technician business analyst 082010 122010 company name city state facilitated conducted jad joint application design sessions determine business requirements bringing stakeholders team common platform provided detailed mapping current future state process workflows created reports using sql server reporting services identified prioritized process system improvements designed reduce costs increase productivity coordinated researched detailed definition mathematical models demand forecast optimization models replaced current backuprecovery system enterprise solution provide reliable data backuprecovery solution meet enterprise sla requirements documented usecase scenarios whatif scenarios mark process worked quality assurance team create execute unit system user acceptance plan test case scenarios application support business analyst 042010 072010 company name city state analyzed current state process promotion item forecasting identified opportunities improvement organized information system policies procedures meet audit requirements prepared statistical sections protocols statistical analysis plans programming specifications phases study design developed managed care financial goals specific hospitals unique services costs market demographics developed maintained professional business relationships medical staff chambers commerce local employer groups leveraged data stage tools including infosphere datastage designer infosphere datastage director developing jobs view log files execution errors implementation knowledge hipaa code sets icd9 icd10 coding defined icd9 icd10 mapping process using gems general equivalency mapping crosswalk file interacted surgeons doctors nurses regarding equipment app crashes collaborated regulatory clinical quality assurance bioanalytical programmers data managers monitoring ongoing clinical trials including database locks unblinding collaborated business units assess impact business requirements reach consensus alternative solutions necessary maintain consistent flexible architecture organized participated scrum meetings team members project manager business analyst 032008 062009 company name city state served project manager role ensure key responsibilities carried accordance defined expectations ensured project deliverables met defined expectations completed within baseline time scales budget certified safety health environmental standards achieved required statutory regulatory conditions met provided regular timely reporting project progress sponsors stakeholders proactively managed project issues risks mitigating necessary managed changes project without unduly affecting stated objectives benefits established scrum project management process assisted team meet sprint story goals served business analyst role identify opportunities system enhancements assist planning implementation facilitated relationships third party vendors carriers affiliates meet improve sla timelines licensing process partnered procurement team identify assets risks assets risk assessment liaison ensure contract requests moved process timely manner monitored batch processing made corrective actions required reviewed business requirements system functional requirements developed systems specifications assisted customers establishing methods trade files partner using cyclone sftp as2 performed testing every installation triaged customer issues regarding ftp trading files connection error issues including edi transaction sets business analyst project manager 022006 022008 company name city state established managed demand management program technology organization improved optimization use resources provided sme guidance compliance issues requirements testing phases established enterprisewide governance structure technology demand management program enabled effective decisionmaking management stages planning delivery operations responsible running data profiling reports developing reports using sql datastage worked phases data warehouse development product lifecycle management including gathering requirements testing implementation support collaborated management changing requirements business processes order disseminate data four different development teams internal external identified potential risks ongoing basis led feedback sessions stakeholders solidify business requirements gain management approval prior design phase project business analyst 112004 122005 company name city state provided underwriting experience interpret requirements business user community order accurately develop oomcs first automated production underwriting auds engine worked closely project sponsor build 500 test cases facilitate vendor proof concept ilogfrance prior vendor selection contractual engagement selected work handinhand pricing manager documenting enterprise pricing requirements creating auds message table ensured testing activities enabled applications meet business requirements systems goals participated user acceptance testing prior go live date warehouse dock specialist trainer 012000 012004 company name city state unloaded loaded trailers freight ensured necessary paperwork attached shipment freight dispatched loaded freight trucks yard delivery trained new dock workers proper handling freight forklift driving ensured osha regulations enforced continuous basis education bachelor science network communication management 2005 devry university city state usa skills demonstrated handson experience leanagile sdlc waterfall agile itil gap analysis uat business requirements process improvement process mapping demand management resource management project management lifecycle

CONSULTANT

consultant experience 072011 current company name city state consultant developed new business pars governmental retirement plan marketplace building longterm relationships school district superintendents chief business officials exceeded revenue gross profit goals ikon major account executive selling 1 million annually university vermont executed highest level customer interaction specializing strategic relationship building solution selling management part management team pars assisted development company marketing strategies future products including national expansion major account executive experienced sales rep local ikon team coached developed incoming sales reps lead six person sales team engaged leadership opportunities region including six sigma program business development manager apprenticeship facilitating developed new client relationships facetoface meetings conference attendance telephone calls necessary methods management implementation new plans ensuring consulting administration staff sufficient information successfully implement new plans process includes oversight review analysis marketing materials presentations communication material plan documentation plan funding consulted clients design appropriate successful retirement plans based needs client developed clear plan summary language communicates agreed upon plan client pars staff made presentations school boards community college boards help clearly communicate benefits approving moving forward pars program maintained ongoing client relationships ensure highest quality service determine current future needs collaborated marketing staff provide suggestions help create updated pars marketing materials worked closely senior management assist development overall companywide focused marketing strategy based current economic legislative demographic developments target market governmental retirement plan field 012007 122009 company name city state major account executive dedicated selected major accounts responsibility increase market share proactively developed new customer contacts reviewed leads participated customers business communication planning successfully worked lead diverse teams formulate account strategy arranged business analyses customers business communication requirements developed benchmark demonstrations proposals value propositions exceeded customers requirements resulting development new customers retention existing accounts applying consultative approach fortune 1000 contactscustomers organized implemented postsale delivery implementation ikon solutions customer locations acted primary point contact sales paperwork scheduled coordinated conducted equipment demonstrations maintained working knowledge applications features lines models equipment products sold promoted products represented company offsite customer meetings trade shows demonstrated leadership business development manager apprenticeship mentorship program 102005 122013 company name city state chief financial officerowner implemented strategic business objectives grow startup profitable business directed advised project managers proposals contracts including regarding strategic relationships designed implemented annual budget process supported 5year business plan responsibilities included aspects financial reporting accounting human resources payroll taxes cash management banking relations accounts payable accounts receivable billing risk management insurance exceeded financial objectives maximizing profits achievements finance management cost reductions productivityefficiency improvements collaborated managers hire effective staff developed outside partnerships consisting designers photographers engineers legal counsel continued next page 022004 012007 company name city state account executive established maintained relationships prospective customers improve document management analyzed evaluated existing document process developed presented implemented customized integrated solutions list managed territory prepared presented sales proposals current prospective customers scheduled coordinated conducted equipment demonstrations maintained territory database prepared various internal paperwork maintained working knowledge applications features lines models equipment products sold understood various equipment acquisitions methods emphasis leasing trained customers use equipment specific applications 052001 122003 company name city state analyst developed financial models determine cost benefit agency implementing taxqualified pension plans · presented results analyses agencys board key decision makers · advised clients regards analysis design implementation administration government pension plans · maintained direct contact client establish excellent communication marketing implementation process · acted project manager special consulting projects involving actuarial reporting requirements pension program evaluation plan funding requirements · worked closely pacific life insurance company obtain annuity rates premiums · responsible supervising activities pension analysts ensure seamless implementation programs education march 2001 university california los angeles bachelor arts international economics italian international economics italian coursework includes microeconomics macroeconomics industrial organization international trade theory international finance statistics accounting italian language literature two independent research projects certifications certified employee benefit specialist cebs designation wharton school business california life agent license languages fluent spoken written spanish skills accounting accounts payable accounts receivable acquisitions approach agency banking benefits billing budget business communication business development business plan cash management excellent communication consulting contracts client clients database delivery document management documentation senior management features finance financial financial reporting government gross profit human resources insurance italian leadership legal marketing strategies marketing strategy marketing market marketing materials meetings next page payroll presentations program evaluation proposals quality relationship building reporting research risk management selling sales six sigma spanish statistics strategy strategic supervising tax taxes telephone trade shows written

CONSULTANT

chef summary qualityfocused efficient cook adept preparing plating food high energy fastpaced kitchens line cook 2 years experience highpressure culinary environments skilled preparing large volumes food quickly efficiently seeking use culinary skills expertise prepare special variety dishes professional rewarding environment highlights servsafe certified focused disciplined high volume production capability welltuned palette focus portion cost control bilingual englishspanish accomplishments successfully managed kitchen staff 7 employees high volume dinner services 350 diners night experience chef 022014 102014 company name city state reduced food costs fifteen percent expertly estimating purchasing needs buying approved suppliers provided courteous informative customer service open kitchen format systematically tasted smelled prepared dishes observed color texture garnishes expertly estimated staffing needs adjusted hourly schedules accordance demand patterns budget local labor laws consistently kept clean safe environment adhering federal state local sanitation safety requirements ensured smooth kitchen operation overseeing daily product inventory purchasing receiving followed proper food handling methods maintained correct temperature food products established maintained open collaborative relationships kitchen team consistently produced exceptional menu items regularly garnered diners praise quickly courteously resolved guest problems complaints prepared healthy enjoyable breakfasts dinners diners conducted daily inspections maintained food sanitation kitchen equipment safety reports enforced appropriate workflow quality controls food quality temperature provided nutritious safe visually appealing innovative properly prepared flavored food set performed initial prep work food items soups sauces salads prepared shift placing clean cutting board utensil bath workstation consistently tasted smelled observed dishes ensure visually appealing prepared correctly displayed positive friendly attitude towards customers fellow team members diligently enforced proper sanitation practices prevent spoiling contamination foods prepared variety local seasonal specialties contributed 9 boost sales summer months correctly safely operated kitchen equipment accordance set guidelines consistently verified kitchen staff followed recipes portioned serving guidelines correctly actively participated staff meetings operated effective management team leader identified opportunities increase revenue decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction built fostered team environment expert final plate preparation authentic presentation prep cook 082013 122013 company name city state consistently kept clean safe environment adhering federal state local sanitation safety requirements followed proper food handling methods maintained correct temperature food products set performed initial prep work food items soups sauces salads prepared shift placing clean cutting board utensil bath workstation diligently enforced proper sanitation practices prevent spoiling contamination foods persistently strove continual improvement worked cooperatively team member correctly safely operated kitchen equipment accordance set guidelines cook 022013 062013 company name city state provided courteous informative customer service open kitchen format systematically tasted smelled prepared dishes observed color texture garnishes consistently kept clean safe environment adhering federal state local sanitation safety requirements followed proper food handling methods maintained correct temperature food products established maintained open collaborative relationships kitchen team consistently produced exceptional menu items regularly garnered diners praise prepared healthy enjoyable lunches dinners diners provided nutritious safe visually appealing innovative properly prepared flavored food set performed initial prep work food items soups sauces salads prepared shift placing clean cutting board utensil bath workstation consistently tasted smelled observed dishes ensure visually appealing prepared correctly displayed positive friendly attitude towards customers fellow team members diligently enforced proper sanitation practices prevent spoiling contamination foods persistently strove continual improvement worked cooperatively team member correctly safely operated kitchen equipment accordance set guidelines expert final plate preparation authentic presentation cook 062012 122012 company name city state season cook food according recipes personal judgment experience weigh measure mix ingredients according recipes personal judgment using various kitchen utensils equipment observe test foods determine cooked sufficiently using methods tasting smelling piercing utensils wash peel cut seed fruits vegetables prepare consumption substitute assist cooks emergencies rush periods prepare relishes hors doeuvres bake breads rolls cakes pastries bake roast broil steam meats fish vegetables foods turn stir foods ensure even cooking inspect clean food preparation areas equipment work surfaces serving areas ensure safe sanitary foodhandling practices ensure food stored cooked correct temperature regulating temperature ovens broilers grills roasters prep cook 092011 112011 company name city state inspect clean food preparation areas equipment work surfaces serving areas ensure safe sanitary foodhandling practices portion arrange garnish food serve food waiters patrons wash peel cut seed fruits vegetables prepare consumption prepare relishes hors doeuvres cook 052011 112011 company name city state inspect clean food preparation areas equipment work surfaces serving areas ensure safe sanitary foodhandling practices ensure food stored cooked correct temperature regulating temperature ovens broilers grills roasters turn stir foods ensure even cooking weigh measure mix ingredients according recipes personal judgment using various kitchen utensils equipment portion arrange garnish food serve food waiters patrons observe test foods determine cooked sufficiently using methods tasting smelling piercing utensils wash peel cut seed fruits vegetables prepare consumption substitute assist cooks emergencies rush periods education associate applied science culinary arts 2013 hudson county community college city state united states culinary arts learned basic advanced cooking techniques classes restaurant facility operations courses food preparation kitchen management patisserie confectionery international cuisine nutrition courses skills exceptional knife skills excellent communication skills working well team member

CHEF

acting grade 4 customerbrand profile obtain position allow utilize strong abilities educational background passion work well others motivated employee highly energetic outgoing detailoriental handles multiple responsibilities simultaneously proving exceptional customer service reliable friendly quickly learns masters new concepts skills passionate helping customers creating satisfying experience core strengths attentive listener excellent multitasker strong communication interpersonal skills visual merchandising attention detail bilingual usage presentation software cash handling accuracy time management ability work pressure tight deadlines result driven work experience acting grade 4 customerbrand oct 2015 jan 2016 company name city state typical day grade 4 filled coaching developing ensuring store operations get fulfilled supporting keeping open communication management training coaching associates monitoring floor coverage complete workloadsensure maintain positive work environment internal external grade 4 required work together management associates perform variety tasks assigned leader duty customer engagement daily operations grade 4 priorities charge gapcards media ambassador weekly safety audits comes brand grade 4 charge running shipment merchandising updating refreshers timely matter well informed remarked keeping stockroom well maintained keeping visuals date sales associate may 2015 oct 2015 company name city state sales associate demonstrate finest customer service speak knowledge confidence customers styles fits latest products daily bases well informed promotions offers sister store well accountable maintain store meet brand standards part team gap executes operational processes effectively running task working brand store policies procedures need followed ability confidence sale gapcards one many main priorities knowing perks benefits cardholder always bring american style life nights weekend manager feb 2014 mar 2015 company name city state opened closed store included counting cash drawers making bank deposits built maintained effective relationships peers upper management offered direction gave constructive feedback motivate team members held team member accountable achieving performance goals coach supported team reach daily goals attended meetings month voice concerns informed customers products services offered company built customer confidence actively listening concerns giving appropriate feedback directed strategic appropriate marketing initiatives maximize sales business main focus also maintain workplace structure peace sales associate jun 2011 feb 2014 company name city state would ensure giving exceptional service throughout entire shopping purchasing experience balanced needs multiple customers simultaneously fastpaced retail environment kept store clean maintained organized stock shelves informed customers product best suits services offered company selected product demo party host processed sales transactions accurately timely fashion education high school diploma june 2012 leuzinger high school city state gpa gpa 38 national honors society 200912 president advancement via individual determination club 201112 class rank 12 118 overall gpa 38 national honors society 200912 president advancement via individual determination club 201012 secretary key club 201012 office aid teachers assistant bachelor science psychology communication major 2016 california state university channel island city state psychology communication major honors psychology society mentor tutor first year students community service spark los angeles ca 2015 community service gap rolling hills estate helped running spark night simple task greeting providing visitors proper directions meals wheels america long beach ca 2006present twice year prepare feed less fortunate habitat humanity los angeles county ca 2011 2012 directed task assisted built small projects lawndale library 2009 2011 twice month tuesday would help kids school program

ARTS

sales associate experience 042016 current sales associate company name city state help customers pet problems assist choosing right products pets 062014 082014 office secretary company name city state organized storage area full papers transferred computer easier access helped run errands coworkers boss 022014 042014 waitress company name city state waited customers cleaned necessary thing instructed assisted preparation dishes education training 2017 high school diploma communication arts graphicadvertising design edward r murrow high school city state took various media classes graphic design multimedia design looking majoring advertising graphic design languages fluent two languages english russian know basic lines french read works french skills use photoshop illustrator use computer well

SALES

franchise owner career focus experienced professional skills product development customer service relations department operations organizational structure development extensive knowledge hiring training development team buildingleadership multiple areas specifically consumer insights trend analysis field research product research summary skills business management development strategic tactical planning cost control analysis quickbooks weekly payroll team building leadership new business set personnel recruiting training opportunity identification process improvement creation relevant experience expertise development execution marketing strategies experienced social media digital marketing proven competency brand creation service offerings solid reputation fiscal responsibility budget management well versed payroll management procedures excellent ability prioritize effectively complete multiple tasks great communicator strong interpersonal skills ​ professional experience 102006 112016 franchise owner company name city state developed directed preopening marketing activities business ensuring brand recognition territory successful store launch researched market competitors industry trends identify potential new products services developed implemented yearly marketing strategies including social media print tv digital advertising formulated comprehensive business plan complete clear actionable sales goals targets developed implemented strategies related operation business including limited marketing sales staff development customer satisfaction monitored sales service records investigated discrepancies determined staffing requirements interviewed hired trained new employees tracked evaluated staff performance handled promotions terminations created daily weekly monthly individual team goals order ensure business duties met timely manner created innovative bonus system helped cut employee turnover rates half less year prepared completed biweeky payroll accurately timely manner employees prepared filed financial statements balance sheets income statements evaluated cost reduction program improvement needs analyzing financial data entered revenue expense transactions prepared expense reports provided quarterly updates expeditiously responded inquiries corporate headquarters 042012 122013 department supervisor company name city state developed monitored processes ensure delivery consistent high quality cost efficient service clients reduced outstanding receivables 32 million 6 million less 12 month period implemented imaging program improved efficiency service clients 60 saved company 30000year shipping costs reduced 20 hours per week ftp full time personnel developed successfully implemented new sop efficiently convert financial data loadable file reconcile clients outstanding receivables saving total 40 hours per week ftp developed implemented reporting tool efficiently track manage sensitive data sent shore facility mexico contributed elimination 10 hours per week ftp managed support 60 clients pharmacy financial reconciliation system developing tools streamlined data allowing upper management teams collaborate identify current status business efforts allocated meet clients deadlines deliverables implemented strategies across teams reduced turnaround time processing receivables 48 hours 24 hours without need additional human resources key resource team project tasked assisting companys group development implementation brand new platform would allow company improvement efficiency 80 specifically participated user acceptance testing multiple applications new platform 022006 122007 customer development analyst company name city state responsible analysis retail data including sales inventory levels sell thru key financial metrics assist walmart management identifying business opportunities sales trends micromarketing opportunities identified opportunities recommended communicated executed shortlongterm strategies enhance business relationship hbi walmart drive sales growth responsibilities also included developing plans completing online purchase order inputs information accurately loaded walmart system reviewing walmart files via retail link insure system accuracy prior shipments 022003 022005 merchandising assistant company name city state worked merchandising activities design production process new ventures line size brand including marketing research product development sourcing created directed entire line plan included design fabrication style numeration color country origin allowed business units track product development start finish worked directly new york design department well technical design team ensure product development product delivery timely manner 022001 022003 exports specialist company name city state managed daily execution export documentation activities shipments going mexico central america caribbean directed prepared audited data documentation internal cost pricing inventory purchasing ensuring compliance us foreign customs education 2002 bachelor arts international business salem college city state international business 1997 advertising degree catholic university manizales city colombia languages fluent spanish english conversational portuguese skills advanced excel word intermediate power point quickbooks

APPAREL

public relations liaisonsales representative professional summary driven compassionate healthcare professional 15 years handson experience fastpaced corporate medical facilities hospital environments versed employee management leadership public relations event coordination management sales marketing account management business relations office management database management public speaking human resources professional customer service skill highlights staffing management ability proven patience selfdiscipline motivation techniques specialist confident public speaker conflict resolution government relations knowledge personal professional integrity sound decision making staff training development effectively influences others cultural awareness sensitivity critical thinking proficiency fundraising major donor development relationship team building professional experience public relations liaisonsales representative 082014 042015 company name city state responsible communications medical professionals health care organizations stakeholders provide information public build relationships medical groups government agencies miamidade fire department work force miamidade court house south dade government center miamidade police department miamidade public library miamidade public schools including elementary middle high schools palmetto bay city hall mayors office cutler bay city hall homestead city hall florida city mayors office perdue medical center jackson south hospital healthsouth rehabilitation center miamidade blackpoint water sewer turkey point power plant etc aimed build greater understanding health care issues encourage public adopt healthier lifestyles contacted potential customers hospitals clinics doctors offices rehab facilities nursing homes present medical products equipment arrange appointments doctors pharmacists hospital medical teams deliver presentations doctors practice staff nurses gp surgeries hospital doctors pharmacists retail sector build relationships medical staff perform product demonstrations installations application support improve product knowledge techniques travel throughout assigned territory support physicians staff patient evaluation utilization millenniums medical products research competitors gather analyze deliver information field allow company develop strategies products appropriated quality safety testing market coordinate issues key clients sales service support customer services marketing finance take orders disburse receipts estimate time date delivery help installation setup equipment stay informed activities health services particular area area managercommunity relations coordinator 092009 092014 company name city state charge operational activities partnership development community liaison goal attainment within assigned territory consisting palmetto bay cutler bay goulds perrine zone 1b managing monthly goals community support blood drives based blood drives coordinated three months advance meet projected unit usage analyze area demographics ensure projection accuracy per day adequate blood drive based areas blood need deferral percentage rate donor population factored increase likelihood success foster good relationships area groups community liaison educate local contacts regarding onebloods mission purpose providing assigned territory safe robust blood supply conduct presentations large business groups gatherings goal instilling giving mentality donate blood instructing community importance blood donation purpose saving lives pros cons giving blood specific area cases donation supported relevant information motivates giving attend network local community events create new liaisons organizations may support company provide information public build relationships medical groups government agencies miamidade fire department work force miamidade court house south dade government center miamidade police department miamidade public library miamidade public schools including elementary middle high schools palmetto bay city hall mayors office cutler bay city hall homestead city hall florida city mayors office perdue medical center jackson south hospital healthsouth rehabilitation center miamidade blackpoint water sewer turkey point power plant etc create goodwill helping communities assigned territory coordination food toy drives underprivileged disadvantaged disabled manager human resources office manager 012003 012009 company name city state effectively managed avisenas human resource operation performance reviews employee retention programs employee compensation disciplinary action terminations actively maintained pipeline qualified candidates aggressive recruitment strategy encompassing job postings candidate interviews background checks eligibility verification new hire orientations drove development employee training retention recognition programs responsible analyzing payroll processing data 300 employees compliance applicable wage hour laws education training associate arts human resources 2007 university miami city state united states skills sales software salesforcecom tapscan public relations software bacons mediasource factiva microsoft office suite outlook ms word excel powerpoint human resources ez labor time attendance software adp payroll system great plains software

PUBLIC-RELATIONS

science teacher summary dedicated teacher adept challenging students reach full potential ensures every student progressing held high expectations highlights skills computer proficiency microsoft word excel power point lesson planning expertise tutoring experience standardized testing iep familiarity experience 092005 current science teacher company name city state 7th 8th grade implemented 8th grade curriculum various methods techniques reflect ccss created learning environment enabled students take risks comfortably express ideas explored implemented various forms differentiated instruction included smart board elements powerpoint presentations various media every lesson order model technology driven instruction 092004 092005 substitute teacher k6 company name city state implemented curriculum children following teachers plans assigned lessons corrected homework encouraged students understanding others 092003 112003 teacher assistant company name city state implemented group literacy lessons assisted students deficient areas 091996 012003 special education teacher company name city state assisted head teacher planning curriculum developed individualized lesson plans meet students iep goals maintained daily records regarding childrens developmental progress education masters science education special education touro college city state us masters science education special education touro college bayshore new york june 2006 bachelor science early childhood education city college city state us bachelor science early childhood education city college new york new york september 2003 certifications 1 new york state permanent teacher certification n6 2 new york city permanent certificate teaching n6 certified mentor 2014present affiliations •field trip coordinator 2007 present •urban advantage teacher science program 2013 present •stem coordinator 2014present affiliated nyu university •certified mentor – 2014present •stem point coordinator district 13 science fair 2014 skills computer proficiency microsoft word excel power point

TEACHER

assistant manager hr professional summary looking challenging position utilizes skills hard work provides opportunities learn contribute organization want see active contributor team ambitious people thereby enhance knowledge personality human resource professional 4 years rich experience recruitment organization developement time management training development performance management employee engagement tpm audit worked assistant manager hr generalist profile varroc polymers pvt ltd manufacturing unit assisted hrm sap unit possess strong communication interpersonal problem solving skills analytical skills strong communication collaboration team building skills proficiency grasping new technical concepts quickly utilise productive manner fast learner demonstrated ability learn master new skillstools even strictly harsh deadline mentor groom resources skills sap r3 47 ms office word excel power point outlook internet applications good understanding sql html css javascript operating systems windows 95982000xp functional knowledge recruitment organization management time management payroll benefits personal administration training development ess performance appraisal work history assistant manager hr 092012 082013 company name generalist profile recruitment training development performance appraisal employee engagement audit saphr pa personnel administration defined enterprise structure personnel structure pay scale structure enterprise linked pay scale enterprise structures configured user parameters number range intervals personnel numbers configured personal data customized basic settings personnel administration customized personnel actions reason change personnel action configured personnel area groupings employee groupings assigned personnel area company code performed various personnel actions specifically hiring employees performing organizational reassignment change pay termination pa30 pa40 pa10 pa20 recruitment selection involved full life cycle recruitment process induction new joiners preparation job description roles responsibilities department training development responsible establishment implementation maintaining effective training development system organization deployment competency model competency mapping skill mapping training need identification employees pms idp workmen skill matrix preparation circulation annual well monthly training calendar per qms isots 169492009 ohsas designing developing training procedures modules training syllabus activities consonance training requirement faculties organizing internal external training programs obts events workshop creating pre posttraining assessment tools evaluationeffectiveness written test feedback form gauge present skill gap preparation training budget cost reduction initiatives employee engagement build connect employees families per part engagement initiative conducting welfare sports events new initiatives medical support benefits cascaded business plan goal unit level formal informal communication set organized various activities like gettogether birthday painting competition safety day celeb kaizen competition sports activity auto related games etc performance management coordination functional heads setting kras employees timely distribution performance appraisal form departments involved mid review yearly appraisal delivery appraisalpromotion letters time also used take care performance review trainees probationers statutory compliance grievance handling involved provident fund gratuity labour welfare fund factory license renewal contract labour management labour welfare standing order resolving ir issues plant tpm appointed tpm etpillar head plant responsible education training staff workers per tpm method audit responsible facing various customers audits like mm gm bajaj vw etc isots 169492009 emsohsas tpm audit administration management monitoring canteen housekeeping security vehicle management stationery guest management hr initiatives started various hr activities plant level like suggestion scheme coffee hr connect home skip level meeting knowledge sharing birthday celebration appreciation employees established cafeteria library assistant manager hr 072010 072011 company name maintain hr database generate various hr reports required management maintain organizational structures create positions jobs sap provide support hr administration pay bonus review providing reports stats senior managers supporting hrbps collation work maintain attendance leave employees sap involved full life cycle recruitment process boarding preparing updating organizational chart making head count well requirement report hr mis preparation job description roles responsibilities department responsible establishment implementation maintaining effective training development system organization started various hr activities plant level like suggestion scheme coffee hr connect home skip level meeting knowledge sharing birthday celebration appreciation employees established cafeteria library timely distribution performance appraisal form departments involved mid review yearly appraisal delivery appraisalpromotion letters time assistant manager hr 052008 052010 company name overlooking recruitment process providing best fit client per requirement understanding requirement position terms competencies experience etc sourcing suitable profiles various sources per requirement interviewing potential candidates interest check requirement judge suitability coordinating client confirm profile suitability scheduling interviews till final selection keeping record operations deal various recruitment enquires keeping excellent relationships clients whilst helping find best employees business education bachelor education bed education 20142015 magadh university city mba human resource 20062008 xavier institute social service city human resource bachelor science bsc biotechnology 20022005 ranchi university city skills basic benefits budget business plan cost reduction css client clients database delivery designing full life cycle functional hiring html hr internet applications iso javascript letters excel ms office outlook power point 2000 windows 95 98 word ess mis enterprise operating systems organizing organizational painting payroll performance appraisal performance management personnel promotion recruitment requirement safety sap sap r3 47 saphr scheduling scheme sql time management training programs written

HR

substitute teacher skills outlook excel word powerpoint quickbooks onenote experience 092016 current substitute teacher company name city state design learning environment meet educational development objectives responsible classroom schedule subject matter selection materials media development learning activities documentation plans establish positive relationships students parents fellow teachers school administratorsstaff provide regular feedback parents regarding work behavior class 092015 042016 maintenance technician company name city state managed 100 lots ensured maintenance requests fulfilled timely matter maintained electrical plumbing landscaping informed management potentially dangerous electrical equipment faulty instrumentation recommended new equipment maintenance procedures facility manager 042012 062014 sales associate company name city state enthusiastically conversed customers purchase needs available products inquired buying experience item preferences future purchases tracked inventory prepared promotions setting displays adding signage retagging merchandise recommended appropriate items direct lead customers selections education training bachelor arts business administration management eastern oregon university city state business administration management skills buying experience documentation inventory selection materials excel outlook powerpoint word plumbing quickbooks

TEACHER

senior associate business development professional summary background includes military service united states marine corp united states army strong formidable leader able manage individuals well large groups keys skills include developing strong public relationships helping others develop winning attitudes personal levels strong problem solving skills able adapt rapidly changing situations stressful situations displays strong work ethics morals creating great winwin situation client investor funding source following clients ensure satisfaction answer questions may prospecting referrals creative approaches setting achieving targeted contract goals needed superior knowledge negotiations effectively help clients investors make sound decisions contact high profile investors spark interest client offerings using investor database negotiating fees price offerings investors clients car sales november 2013 understands automobiles studying characteristics capabilities features comparing contrasting competitive models inspecting automobiles develops buyers maintaining rapport previous customers suggesting tradeins meeting prospects community activities greeting dropins responding inquiries recommending sales campaigns promotions qualifies buyers understanding buyers requirements interests matching requirements interests various models building rapport demonstrates automobiles explaining characteristics capabilities features taking drives explaining warranties services closes sales overcoming objections asking sales negotiating price completing sales purchase contracts explaining provisions explaining offering warranties services financing collects payment delivers automobile provides sales management information completing reports updates job knowledge participating educational opportunities reading professional publications enhances dealership reputation accepting ownership accomplishing new different requests exploring opportunities add value job accomplishments ability work well team atmosphere ability multitask fast paced environment team player help others learn others needed strong problemsolving analytical quantitative skills good oral written communication skills able express ideas information clear concise manner professional presence interact executive management investors ability balance multiple projects simultaneously key dates deadlines ability work effectively diverse personalities resourceful reliable getthingsdone kind person willing take responsibility held accountable really position possession current valid california drivers license insurance reliable transportation core qualifications clientfocused resultsoriented quick learner contract negotiationreviewdrafting filerecords maintenance microsoft office goaloriented excellent negotiating tactics business negotiation cold calling sales force experience senior associate business development january 2015 current company name city state working private hard money lender negotiator real estate contracts business development working brokers clients secure funding real estate projects commercial residential business acquisitions build maintain financial relationships investors brokers funding partners ceo january 2011 current company name city state reestablished brokering business real estate meltdown llc state nevada owner operator good standing secretary state duties include limited successfully negotiating large contracts valued excess 23 million dollars clients investors funding sources display following attributes vital business business protocol responding investor client leads timely answering questions providing information ideally setting appointment meetings three way calls followingup leads assist needed funding phase ready financial decision purchase ceo january 2001 january 2005 company name city state infantry soldier iraq war veteran oct 2008 structured lane organization llc records nevada secretary state limited liability corporation main function brokering real estate notes annuities structured settlements main skill contact high profile investors spark interests client offerings using investor databases points contact negotiating fees price offerings investors clients interested parties field radio operator communication specialist january 1983 january 1987 company name city state education associate degree sport psychology 2012 national university city state usa high school diploma 1983 midfield high school city state usa associate arts golf management 082011 pgcc professional golfers career college city state usa professional golf management city state 2011 present sport psychology audio sound therapy side study bachelors degree progress professional affiliations veterans administration personal information fair play golfer reading learning communicating interest outside golf horses traveling outdoor activities jet skiing outdoor lunches spouse many things want little time outgoing energetic fun around business setting type roll sleeves grab task hand due military background able make quick decisive decisions work stress currently looking next career move life embrace energetically right employer trainable still strive learn least one thing every day interests shadow valley golf course boise idaho caddie services 20092010 ontario golf course ontario oregon volunteer course maintenance 20092011 soboba classic nation wide tour volunteer 20092010 lpga pro kraft nabisco mission hills country club pro caddie 2011 professional golfers career college associates degree golf instruction 20092011 skills acquisitions audio bachelors business development contracts client clients databases financial notes meetings money negotiating negotiator oct progress psychology real estate settlements sound structured additional information medals us army good conduct medal us marine corp good conduct medal national defense service medal us army good conduct medal us marine corp good conduct medal national defense service medal golf experience shadow valley golf course boise idaho caddie services 20092010 ontario golf course ontario oregon volunteer course maintenance 20092011 soboba classic nation wide tour volunteer 20092010 lpga pro kraft nabisco mission hills country club pro caddie 2011 professional golfers career college associates degree golf instruction 20092011 fair play golfer reading learning communicating interest outside golf horses traveling outdoor activities jet skiing outdoor lunches spouse many things want little time outgoing energetic fun around business setting type roll sleeves grab task hand due military background able make quick decisive decisions work stress currently looking next career move life embrace energetically right employer trainable still strive learn least one thing every day

BUSINESS-DEVELOPMENT

engineering technician summary work engineering technician fault isolation area saving medical devices electrical failures could reworked site depend electrical failures delivering 1200 per device saved site implement new electrical test location affect yield per site medical devices machinery cost 5k equipment reducing electrical disposition operator overtime work experience engineering technician january 2013 current company name city state work engineering technician fault isolation area involves electrical disposition medical devices fails different electrical test manufacturing process preventive corrective maintenance equipment electrical tester machinery equipment involve manufacturing process develop documentation iq oq pq iqp ppq others documents validate new electrical machinery arrives site troubleshoot medical devices fail daily electrical process operating customs software developed company power supply pico amp meter source meter dmm digital phosphor oscilloscope custom software first article inspection new fixture arrive site installation operational qualification protocol 3 new different electrical testers monthly preventive corrective maintenance electrical testers troubleshooting electronic circuit boards electronics modules part equipment daily production first pass yield report electrical production process evaluate failures report work soon possible machinery continuous electrical failures impact daily production targets soldering experience throughhole surface mount technologies repair cables connector electronic fixture assembly esd sensitive environment assembling wiring new equipment arrive site using schematic diagrams instrument technician january 2011 january 2012 company name city state addecco service daily calibration instrument used manufacturing areas used manufacturing process monitoring temperature humidity rooms products develop ensure good quality products technical work involved repair installation troubleshooting loop checking calibration equipment process control systems used manufacturing analytical labs preventive maintenance work involves monthly calibration equipment psi gauges temperature humidity chart recorders conductivity sensors torque testers used packaging area ph sensor flow meter instrument etc daily weigh balance calibration used analytical labs manufacturing process rooms mettler toledo sartorious etc project manager assistance january 2005 january 2011 company name city state work projects estimation electrical mechanical instrument installations instrument electrical mechanical maintenance pharmaceutical biotechnology facilities work intern contractor amgen maintenance technician utilities electrical mechanical technician preventive corrective maintenance pneumatics valves ball valves exhausts fans instrument ait te speed sensors flow meters pit lit following gmps sop documents work installation troubleshooting equipment repair following gmps documentation report malfunction findings cause problem work development executed implementation validation protocol new equipment ensure meet design specification site regulation participate improvements new corrective preventive maintenance get equipment risk education bachelor science electrical engineering 2009 polytechnic university puerto rico polytechnic university puerto rico pr bachelor science electrical engineering 2009 gpa 250300 accomplishments accomplished proactive engineer entry level experience programming testing analysis design possess extensive educational qualifications bachelor degree science electrical engineer minor control system design recognized strong adherence safety ability work well team member leader exceptional work ethic proven technical interpersonal communications training skills core competencies professional strengths include certifications ait languages spanish skills maintenance corrective maintenance documentation industrial machinery preventive maintenance sensors biotechnology electrical mechanical estimation hydraulics mechanical technician pneumatics project manager sop manufacturing process apqp assembly circuit boards dmm electrical test esd first article inspection inspection medical devices oscilloscope production process schematic soldering surface mount test engineer throughhole wiring calibration control systems packaging process control sensor temperature humidity control system design electrical engineer engineer entry level ieee mechanicalelectrical engineer proactive self motivated testing training electrical engineering pr public relations

ENGINEERING

project administrator engineering summary consistent team leader great analytic interpersonal skills highly focused achieving maintaining excellent customer relationships assist achieving organizational goals 10 years progressive experience accounting property accounting project administration deliver consistent contributions increased productivity decreased cost produced strong revenue gains teambuilding selfmotivation development highlights flexible team player analytical reasoning financial statement analysis compliance testing knowledge strength regulatory reporting budget forecasting expertise account reconciliation expert adobe software proficiency complex problem solving strong organizational skills expert customer relations general ledger accounting flexible team player advanced computer proficiency pc mac flexible team player flexible team player flexible team player flexible team player expert customer relations advanced computer proficiency pc mac experience project administrator engineering jan 2007 jan 2009 company name city state direct reporting responsibilities executive vice president maintained general ledger financial statements financial reports analyzed interpret monthly variances trends budgets actual results developing projections forecast prepared monthly billing base contracts project progress report workinprogress report prepared analyzed quarterly backlog report forecast revenues employees productivity reconciled monthly bank statements deposit daily cash receipts used aia documents prepare prime subconsultant contracts audited approved subcontractors invoices process payment assisted controller year end audit monitored job cost report ensure employees charging correct projects year end cam reconciliation rental properties prepared monthly invoices tenants compliance lease agreement process bank deposit updated accounts receivable project administrator jan 2000 jan 2007 company name city state prepared monthly billings revenue forecast prepared financial reports analyzed variances prepared office earnings report distribute officers prepared rate schedule use contract proposals prepared project status reports monitoring costs charges associate project attend department meetings advised project managers project overruns reviewed consultant invoices code correct project numbers general ledger accounts prepared monthly cash flow projection prepared standard forms 295 294 reports semiannually government prepared tax reports quarterly semiannually several states assisted controller year end audits coordinated insurance company provide insurance certificate clients senior staff accountant jan 1998 jan 2000 company name city state prepared analyzed financial statements monthly basis reconciled process employees expense report american express charges reviewed analyzed general ledger monthly basis reconciled monthly bank reconciliation daily cash reconciliation process bank deposit updated accounts receivable project accountant jul 2009 current company name city state aligned financial activity regulations gaap provide weekly cash forecast eastern region ensure accurate timely billing external internal customers update project budgets projects assign calculate recognize revenue accordance us gap projects setup aspects new projects includes budget contract information revenue recognition base contract perform monthend close procedures pertaining billing accounts receivable baddebt provisions contingencies journal entries reconciling monthly meeting director operation regards project income statement ​ education mba business administrator 2005 american intercontinental university city state business administrator ba accounting 1997 florida international university city state accounting skills accounts receivable aia bank reconciliation billing billings budgets daily cash receipts cash flow consultant contracts controller clients financial financial reports financial statements forms general ledger general ledger accounts government insurance meetings excel microsoft office applications office powerpoint pivot tables presentations prime progress proposals express reporting spreadsheet tax timberline

ENGINEERING

construction administration observation professional summary motivated construction manager highly effective finding best methods possible complete exceptional construction projects strong knowledge civil engineering principles concepts skills osha certified excellent customer relations general contracting professional subcontractor management knowledgeable construction safety best building practices interior exterior renovation scaffolding fall protection plan fpp strong interpersonal skills design experience project scheduling building systems services work history construction administration observation 052009 092014 company name – city state construction administration observation full project administration planning close duties include limited project planning documentation submittal review cost analysis progress payments quantity review project proposals contract documents project technical specifications design criteria etc preliminary engineering reports cost estimation engineering reports environmental analysis project planning mapping using arcgis autocad civil 3d 2013 observe report progress multiple projects mainly water waste water transportation civil parking lots landfill improvements reviewed plans specs schematic design preconstruction coordinated utility service providers according project schedules obtained building specialty permits local jurisdictional agencies conducted weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues performed regular job site observations provide direction general contractor personnel conducted critical preinstallation conferences general contractors subcontractors consultants manufacturers representatives worked construction administration consultants plan field observations schedule digitally archived weekly progress technical “ knowledge base ” photographs assigned projects prepared followed required punch lists oversaw entire building turnover process enhancing communication construction management assisted operations group warranty service repairs determined project schedule included sequence construction activities prepared regular interval progress reports guided directed thirdparty inspectors project construction commissioning closeout avoided construction delays efficiently following site inspections timely manner implemented systems improve process efficiency reduce project duration scheduled contractors materials deliveries trained promoted continued education onsite crew members senior construction observer 042008 042009 company name – city state observe report progress multiple projects dealing mainly water waste water transportation civil improvements duties include limited submittal review cost analysis progress payments quantity review field reports photos constructability review design base bid cost review specifications analysis per type project review reviewed plans specs schematic design preconstruction conducted weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues performed regular job site observations provide direction general contractor personnel reported vice president production conformance contract schedule conducted critical preinstallation conferences general contractors subcontractors consultants manufacturers representatives worked construction administration consultants plan field observations schedule digitally archived weekly progress technical “ knowledge base ” photographs assigned projects prepared followed required punch lists oversaw entire building turnover process enhancing communication construction management prepared regular interval progress reports offered technical assistance service providers reported quality performance site site construction managers conducted routine quality audits ensure work progressing per specifications initiated corrective actions avoided construction delays efficiently following site inspections timely manner process engineering assistant 072006 032008 company name – city state observe report data pressure gauges emulsion koch plants throughout refinery equipment operation koch plant around refinery field engineering supervisor 122005 072006 company name – city state design build tanks water piping throughout refinery design build waste water piping including manholes force mains appurtences field engineer 032005 122005 company name – city state project involved 36 inch hdpe waste water improvement project rio rancho nm job consisted ordering materials cost analysis project data collection placement manholes pipe survey data collection asbuilds supervisor 35 employees including superintendant construction observer 082004 072005 company name – city state mainly hired construction observation san juan chama water project city albuquerque large diameter pipeline 72 inch ccp crossing rio grande river tying west side processing plant near alexander blvd observed three different contractors time placing pipe 2030 feet deep residential neighborhoods along main streets laterals observed building dam along alameda blvd paseo del norte processing plant pumped different areas city wells owner operator company name – city state dirt utility contractor throughout state new mexico projects consisted building water waste water pipelines building pads roads subcontracted jaynes gerald martin blue sky builders fhp jg daniels name education high school diploma 1984 del norte high school city state certificate completion accounting 1990 international business college city state continuing education accounting associate science cnm new mexico engineering skills 3d accounting autocad cost analysis data collection documentation grants materials progress project planning proposals san supervisor transportation type additional information gb 98 license state new mexico

CONSTRUCTION

night service representative summary personable responsible professional 3 years retail customer service dedicated maintaining customer satisfaction contribute company success resultsdriven proven ability establish rapport clients looking advance skills customer service sales marketing human relations gain business experience opportunities personal skills qualities include punctuality taking initiative joyful positive attitude commendable finances skills billings first aid take messages languages fluent english spanish experience night service representative 082017 092017 company name city state responsible member check incustomer service handled member service issues lost found items new membership cards change address eft setup change questions regarding billings payments answered incoming inquiries obtained appropriate information directtransfer calls take messages kept front desk area lobby clean clutter free organized inventory front desk supplies including first aid kits reported operations manager supplies low account manager 032016 102016 company name city state obtained client information answering telephone calls interviewing clients verifying information determined eligibility comparing client information requirements established policies entering client information confirming pricing informed clients explaining procedures answering questions providing information maintained communication equipment reporting problems maintained improved quality results adhering standards guidelines recommending improved procedures updated job knowledge studying new product descriptions participating educational opportunities sales counselor 012014 082017 company name city state generated leads outside inclub marketing called prospective leads schedule guest workouts appointments tours performed tours prospects built value resulted memberships assisted maintenance facility equipment cleansed upheld appliances friendly timely interaction guests team members suggestive selling answering questions handled member service issues lost found items new membership cards change address eft setup change questions regarding billings payments answered incoming inquiries obtained appropriate information directtransfer calls take messages education training graduate 2014 western high school city state tallahassee community college city state

FITNESS

new business development manager summary business leader sales manager collaborative management business strategy new business development accomplished leader strong background complex highvolume revenue business operations proven passion customer service operational excellence demonstrated extreme dedication commitment job duties responsibilities drives positive financial operational performance completion utilizing cross functional team deliver objectives satisfaction customers highlights new customer acquisition trade shows account management special events planning articulate public speaker direct mail campaigns stakeholder relations accomplishments south chamber ambassador month cas certification promotional products industry certified tourism ambassador oklahoma promoted account manager new business development nine months employment experience 022014 current new business development manager company name city state sell market promotional products current prospective customers bring new business accounts inside sales team follow build foundation new customer sales selected accomplishments provide consultation services customers help plan marketing strategy utilize promotional products printing direct mail email marketing achieve 50 increase sales 2014 2015 forged longlasting relationships community suppliers nearby retailers increased store associate involvement log sales orders 2 different software programs accurately upload customer details select inventory quantity delivery date orders regularly meet suppliers determine products high demand champion execution lootfest promotional products tradeshow drew crowd 300 people host 2 lunch learns create positive image business train educate mentor sales representatives acting technical product expert new existing promotional products directly increase sales 10000 monthly 062010 012014 company name city state marketed sold promotional products customers liaised senior management customer locations determine overall business strategy well sales marketing goals objectives selected accomplishments placed correct products customer locations based interview responses closely monitored success failure products constantly reconfigure strategy product offerings increased department sales average 10 year aggressively targeted new customers generated new revenue streams exciting presentations strategies creatively designed marketing programs department specific targeted demographic assisted sales associates obtaining average 10 new accounts month maintained cleanliness overall design showroom rotating product offerings showcase new products optimized product placement drive new interest products 30 092006 062010 inside sales manager company name city state driving force inside sales department directing new accounts towards qualified inside salespeople effectively trained onboarded mentored sales associates ensure continued success selected accomplishments managed 95 graphic work submitted sales department provided critical input graphic design based customers profile demographic audience ran reports analyze sales performance raw data compiled information reports senior management adjusted sales strategy steadily increase sales 20 quarterly delivered projects time within specified budget continually searched cost time savings met exceeded expectations project drafted new policies procedures sales department new account acquisition department education rose state college city state taken business marketing classes associate arts advertising public relations wichita state university city state advertising public relations cas certification ppai industry specific program business marketing sales november 2015 continued skills budget business strategy consultation customer relationship management delivery direct mail directing driving email senior management forecasting graphic design graphic image inside sales inventory marketing strategy marketing market marketing sales mentor new business development optimization policies presentations sales strategy

BUSINESS-DEVELOPMENT

sales summary focused dedicated insurance professional motivated provide superior customer service drive sales cold calling referrals strategic outside marketing activities highlights selfmotivated driven clear articulate phone manner cheerful energetic dependable property casualty products exceptional interpersonal skills excellent communication skills strong salescloser cold calling accomplishments consistently qualify sales bonuses exceeding sales targets items well monetary goals experience sales 022015 122015 company name city state exceeded sales goals 24000 one months time generated new leads weekly contacted new existing customers discuss needs could met specific products services responded customer inquiries timely manner retained policyholders annual renewal period interviewed prospective clients learn financial needs discuss existing coverage cold calls 102014 022015 company name city state marketing telemarketing personal commercial lines generated new leads weekly developed life insurance commercial insurance leads meet monthly sales targets receptionist telemarketer marketing 052014 102014 company name city state implemented consultative selling approach inbound calls acted liaison inside representative personal commercial lines implemented consultative selling approach inbound calls processed applications payments corrections endorsements cancellations called warm leads week expand client base cold calls 112012 012014 company name city state called hundreds warm leads week expand client base clerical claims representative retention officer 052009 112011 company name city state implemented consultative selling approach inbound calls promoted client retention highquality service follow maintained detailed account records contact logs managed receptionist area including greeting visitors responding telephone inperson requests information maintained front desk reception area neat organized fashion served central point contact outside vendors needing gain access building planned meetings prepared conference rooms created weekly monthly reports dispersed incoming mail correct recipients throughout office assistant manager 052007 082009 company name city state delivered excellent customer service greeting assisting customer addressed customer inquiries resolved complaints stocked restocked inventory shipments received directed supervised employees engaged sales inventorytaking reconciling cash receipts completed series training sessions advance assistant manager store manager maintained daily record transactions trained staff deliver outstanding customer service teacher 082007 032008 company name city state routinely met students parents regarding inclass issues learning interruptions discuss solutions received high remarks creativity classroom lesson plans instructional techniques students parents faculty created enforced childbased handson curriculum promote student interest receptive learning designed lesson plans focused age levelappropriate material teacher 082006 052007 company name city state promoted good behaviors using positive reinforcement method established safe play environment children supervised children field trips local parks fire stations zoos encouraged children understanding others maintained childfriendly environment access outdoor activities teacher 082004 052006 company name city state combined discipline plan effective measures various lesson plans increase concentration participation progress student accountability received high remarks creativity classroom lesson plans instructional techniques students parents faculty asst testing administratoryouth opportunity asst 091998 122001 company name city state maintained regularlyscheduled office hours advise assist students established course websites make updated handouts resources available students times proctored exams kinds introduced students concepts college writing education bachelors degree education 1986 hyles anderson college city state advanced coursework 18 credit hours toward masters degree bachelors degree education bob jones university city state skills honest reliable driven enthusiastic people person self motivated

SALES

finance operations supervisor manager professional summary looking position manager company provides open environment many opportunities continuous growthi highly motivated achiever recognized combining program excellence integrity innovation best practices disciplined attention achieving immediate longterm goals objectives core qualifications microsoft office 2010 window xp word power point excel access vista people soft ensemble vantivenewt agent works web client totalviewiex internet explorer 1sourcecenter connecticare call support tools amdocs exony cisco systems 10key touch strong leadership skills exceptional resolving complex problems excellent communication skills verbal written good presentations conducting trainings employees energetic creative great ability motivate others great interpersonal skills ability resolve customer complaints internal conflicts timemanagement multitasking skills experience company name city state finance operations supervisor manager 091999 022012 company name city state customer relations manager 032012 current supervise manage daily operations employees successfully led key projects resulted employee monthmonitor employee performance ensure goals objectives met andor exceed quality control techniques utilized employee responsible customer satisfaction implementation performance service standards related sprint nextel direct service prepare daily reports key milestones management tool ensure performance levels employee properly documented use midyear annual evaluations ensure new hires familiar day day administrative operations organization necessary tools perform daily tasks efficiently effectively field questions necessary counsel employees defining career work related goals objectives advise employees necessary opportunities andor training would enhance career opportunities company knowledge principles processes providing good customer personal service developed yearly monthly team building actives employees upper management responsible tracking customer claim information system database negotiating resolution complaints handled local level processed complaints resulted 95 resolution satisfaction customer company assist customers routine requests questions concerns regarding various store policies accounts research billing inquiries ensure customers receive best service possible work conjunction upper management director identify performance gaps develop departmental budget controls operations provide written verbal feedback regarding work results develop implement processes andor operational improvements enhance efficiency effectiveness operations ensure productivity meets exceed service quality standards successfully developed implemented several creative employee incentives processing regional government corporate collections establishing new accounts successfully refined implemented new projects focused aiding center processing collections efficiently effectively closing gaps process prepare daily reports collection customer care receipt transactions disbursements reconcile daily accounts payable accounts receivable cash receipt transactions general ledger ensure monetary transactions properly documented review monitor reports required ie daily time sheets budgets etc interface business units ensure timely completion work outstanding interpersonal motivational presentation driving business decisions think strategically order create vision set company direction generating innovative ideas costeffective ensuring profitability company implementing change work process optimize productivity presenting monthly performance monthly review meetings ensuring employees adhere companys rules sync companys mission value delegating tasks subordinates negotiate manage agreements business contract process managing client relationships build reputation excellent service generate repeat business informed customers advantages ease use credit cards company offers education early childhood education computer science 1996 certificate early childhood education early childhood education 1995 community c college denver city state usa certificate early childhood education early childhood education 1996 emily griffith opportunity school city state usa diploma general studies 1993 george washington high school city state usa gpa rewards recognition 20042006 circle excellence recipient 2012 crown perks winner 2013 crown perks winner 2014 pinnacle perks winner professional affiliations owner nonprofit organization co founder executive director lug n nuts car club member colorado lowrider alliance skills 10key touch accounts payable accounts receivable administrative billing budgets budget cisco closing interpersonal credit client customer satisfaction customer care database direction driving general ledger government internet explorer team building director managing meetings access excel microsoft office power point window word works negotiating people soft policies presenting processes quality quality control research vantive vision vista written

FINANCE

senior product development manager summary product development sourcing retail professional respected retail professional leverages expertise production negotiation supplier management relationship building skills drive deliver solid business results highly adept working crossfunctional teams key stakeholders maximize business opportunities strong leadership skills demonstrated success managing initiatives varying scope sizes working collaboratively optimal results skills team leadership global experience project management problem solving budget management product launch process improvement innovation client relations contract negotiation experience senior product development manager jul 2015 current company name city state ​ created robust product development team interacts design sales partnership parent company tal worlds leading manufacturer mens high quality dress shirts created structure organization build product development team executes strict time action guidelines developed processes systems improve workload efficiencies improve timing deliverables worked maintain focus execution encouraging innovative thinking ideas conducted intensive competitive shopping activities store line worked across design sales external customers deliver 100 million cost annually sourcing senior manager jan 2007 jan 2015 company name city state sourcing senior manager 2007 – march 2015 2014 2015 womens sweaters 100 million cost 2012 2014 mens knits 120 million cost 2011 2012 mens wos sweaters 100 million cost 2007 2010 woven bottoms 100 million cost served key member jcpenneys private label sourcing team leveraged extensive knowledge cotton rich products fabric construction garment production drove execution strategic global sourcing activities including vendor supplier selection negotiation quality control critical project management ensured sourcing plans strategies aligned business objectives maximize profit growth margins traveled extensively maximize business opportunities evaluated factory capabilities visited apparel operations egypt bahrain bangladesh india vietnam china hong kong managed key vendor relationships collaborated international buying office buyers designers product development teams procure quality garments met buyer costs targets produced cost savings millions dollars multiple programs allocation manager feb 2003 feb 2006 company name city state led directed team allocators across multiple buying offices managed allocation 200m merchandise 1100 stores annually drove continuous improvement initiatives enhanced operational efficiencies including special focus managing inventory top stores implementation allocation system resulting increased sales revenue collaborated buying merchandising marketing teams determine merchandise allocation optimize sales performance monitored analyzed sales demographic data drive continuous improvement sales profit senior project manager business operations feb 2000 feb 2003 company name city state provided leadership oversight management multiple key initiatives within various business units budgets ranging 2m 20m managed overall scope design resources testing deployment implementation training company wide systems launch drove strategy processes revolutionize companys buying operations leading improved efficiencies profitability supported business operations division worked crossfunctional team including buying planning allocation developed implemented companywide allocation system created training documentation led training 200 newly hired allocators prior experience sr assistant buyer assistant buyer merchandise manager company name city state education training bachelor science merchandising marketing activities honors textile academy iiiiii cotton inc volunteer samaritan inn mckinney texas collin countys largest homeless shelter volunteer jcp cares jcpenneys volunteer organization skills budget management business operations client relations corporate social responsibility innovation inventory leadership team leadershipmarketing merchandising microsoft office negotiationproblem solvingprocess improvement product development profit project management quality control sourcing

APPAREL

project assistant professional overview aspire challenging position professional organization enhance skills strengthen conjunction organizations goals multitalented respectful assertive willingtolearn young lady whose primary vision improve positively impact world social economic political environments multidimensional vision aspect branching thereof willing zoom enjoy part team shares vision stable stepping stone helping achieve vision core qualifications key competencies flexible uses practical approach excellent report writing communication skills highly computer literate statistical packages inquisitive innovative results oriented initiative eye detail service orientation active listening adminstrative management critical thinking grant writing goal setting implementation program development public relations team building writing accomplishments project management implemented project assistance senior advisor increased agriculture sector productivity education bachelor arts development studies 2014 midlands state university city state zimbabwe development studies high school diploma monitoring evaluation 2015 university zimbabwe city state zimbabwe executive certificate project management monitoring evaluation march 2014 october overall degree class 21 dissertation distinction executive certificate project management monitoring evaluation university zimbabwe achievements certificate postharvest management grading cereals pulses oil seeds certificate fish farming business aquaculture served midlands state university electoral college students representative council src advanced level 2009 2010 denmark training services 3 subjects sociology history divinity 12 points ordinary level 20042008 roosevelt girls high 5 levels thesisdissertation role played netherlands development organization promoting poverty alleviation smallholder farmers domboshava using market based approach snv case 20122014 languages english shona experience project assistant 122014 122015 company name city state company netherlands development organisation snv position project assistant rural agriculture revitalisation programme commercialisation smallholder farming project assistant rural agriculture revitalisation program implemented snv 8 rural provinces 6 million danida funded program coming end 31 december 2015 following components value chain development oil seeds horticulture dairy value chain financing matching grant facility smes eextension agrodealer development pilots studies responsibilities include monitoring evaluation assisting project monitoring evaluation timeous reporting required assisting contribution feedback processes coaching evaluation achieved results client snv assisting proposing corrective measures lessons learnt based evaluations knowledge development communication implementing process documentation knowledge development project facilitate sharing stakeholders developed concept note fisheries assisting ensuring lessons learned shared applied daily practice ensuring submission quality reports local capacity builders support project administration assisting facilitation training workshops report writing coordinating stakeholder field visits keeping agenda date arranging meetings appointments assisting drafting proposals assisting company netherlands development organisation snv agriculture sector intern 062014 082014 company name city state 3 months contract assisting fao funded project aimed sustaining improving livelihoods vulnerable emerging rural farming households zimbabwe thus reduce dependency humanitarian assistance project meant build capacity farmer groups provide essential production marketing business development services members attache 052013 022014 company name city state attaché rarp csf programme agriculture sector may 2013 february 2014 time attached provided administrative programme support back assistance sector specifically rarp csf whilst working agriculture sector acquired understanding development work duties included strengthening documentation process process data collection data entry analysis well contributing towards development case studies related articles publication supporting development data management system ensure safe efficient upkeep rarp programme documents payments compliance processing assisting regular field visits data collection analysis assist coordination stakeholder field visits preparing requests funds support project activities maintaining inventory project assetsresources organizing venues invitations project meetings making travel arrangements taking minutes meetings key events dissemination participating development application monitoring evaluation tools reporting systems sharing project reports activity plans key stakeholders personal information date birth 01 june 1991 citizenship zimbabwean national id 631419015 q24 gender female marital status single fellowships awards passed distinction final year dissertation additional information personal details date birth 01 june 1991 citizenship zimbabwean national id 631419015 q24 gender female marital status single skills administrative approach business development coaching communication skills computer literate concept council client data collection data entry data management documentation drafting english financing funds maintaining inventory marketing meetings oil organizing processes project management proposals publication quality report writing reporting making travel arrangements workshops articles presentations 1 prize giving day headgirl speech 2 presentation project collegues membershipsscholarly societies monitoring evaluation group sustainable agriculture inclusive business forum

AGRICULTURE

marketing public relations manager summary enthusiastic creative visual designer exceptional flexibility resourcefulnessoutstanding time management prioritization skills completing timecritical projectsadept managing heavy workloads focusing designing creative visuallyappealing graphics excellent communication interpersonal client management skills produce outstanding visual productsthrives highly collaborative fastpaced environment highlights graphic design creative direction art direction budgeting vendor subcontractor relations brand strategy industry standard software adobe creative suite photoshop illustrator indesign flash acrobat quark xpress microsoft office word excel powerpoint wordpress blackbaud netcommunity constant contact experience company name design layout production collateral brochures sell sheets advertisements trade show booth graphics flash web demos web banners design layout development online applications interactive demos micro sites home appliance wireless division developed narration scripts flash programming designed rice cooker point roll banner campaign product packaging design layout retail packaging variety sanyo products hello kitty toaster coffee maker waffle maker eneloop rechargeable batteries breast cancer awareness blister retail packaging design eneloop wii remotetm charging system sold costco packaging design layout production air washertm air purification system sold bed bath beyond developed product identity sales brochure air washertm brand highmark funds print collateral design layout production marketing collateral brochures investment kits individual investment products designed direct mail campaigns asset allocations funds developed marketing sales materials brokers use product line brochures monthly quarterly fact sheets posters countrywide print collateral design layout production marketing collateral brochures investment kits fact sheets posters direct mail campaigns countywide home loans countrywide capital markets countrywide security corporation countrywide asset management corporation developed designed branding guidelines full spectrum lending member countrywide family oversaw strategic development consumer well b2b collateral western bagel baking corporation print collateral design layout magazine advertisements coordinated supervised photography entire product line web design designed supervised rebranding development new website westernbagelcom product packaging design layout retail packaging new existing product line marketing public relations manager january 2011 current company name position lies within advancement department responsible art direction design print digital publications materials support admissions department alumni relations volunteer relations summer programs fundraising efforts design supervise production school magazine three issues per year admissions materials brochures annual report invitations programs merchandise street banners projects assigned event photography implemented maintain social media presence facebook twitter created maintain news site wordpress manage outside vendors printing photography writing manage budget calendar partner creative director january 1995 january 2011 company name city responsible designed printed online interactive sales marketing collateralcreative art direction client collateral managed office budget client budget supervised team eight desment advertising marketing campaigns coordinated supervised multidisciplinary team designers programmers copywriters photographers illustrators ensure strategic creative development integrated consistency clients brands project management client interface internal budgeting print management including prepress press checks los angeles county sheriffs department print advertisements marketing collateral design layout print advertisements newspapers magazines design layout production recruiting materials including brochures onesheets folders implemented marketing campaign targeting women ages 2135 media buys responsible creation marketing advertising campaigns outdoor billboard media radio television directed photo shoot deputy portraits managed schedules managed contracted budget education ba graphic design 1 1995 california state university city graphic design languages bilingual spanish skills adobe acrobat photo photoshop advertisements advertising art direction asset management b2b banners brand strategy branding brochures brochure budgeting budget capital markets com creative direction client creative development direct mail flash fundraising funds graphic design graphics illustrator indesign layout marketing marketing collateral materials excel microsoft office office powerpoint word newspapers packaging design packaging photography posters prepress press programming project management publications quark xpress radio recruiting retail sales scripts spanish strategic strategic development television website web design

PUBLIC-RELATIONS

accountant summary results driven award winning accounting auditing professional ten years experience motivated team leader excellent mentor exceptional skills generally accepted accounting principles generally accepted auditing standards interviewing techniques research data gathering financial analysis budget preparation accounts payableaccounts receivable implementing effective internal controls omb circular a133 ms office experience 092015 032016 accountant company name city state evaluated effectiveness financial processes made procedural changes improve child support cashier collections settlement decreased incidence misallocated funds due software glitches documentation mistakes recommended video surveillance system installation safeguarded cashiers participated committees task forces established analyze resolve systemic problems performed financial data analysis 13 million 4700 receipts locate busy periods child support cashier booth noted cashier booth usually busy beginning end month well around holidays interpreted implemented variety policies guidelines proposed findings solutions decrease errors susceptibility fraud utilizing second cash register child support cashier booth cashiers may feel overwhelmed high client volume supervised trained six staff members proper utilization policies procedures insure would less possibility inaccuracies reviewed approved twelve bank reconciliations insure accuracy reconciled child support fee check register daily monthly basis audited child support files reconciled amount child support owed pacses pennsylvania child support enforcement system 092014 092015 administrative specialist ii company name city state posted entered accounting data citys financial database using proper fund codes gathered reviewed supporting detail well recomputed invoices backup documentation authorized invoices payment examined accounting records ensure data correctly consistently recorded identified corrected incorrect entries clerical errors also communicated vendors assist billing disputes prepared bank deposits booked income self inc client savings accounts quickbooks also recorded receipt money orders reviewed evaluated target operating quarterly budgets funds amounting approximately 100 developed reports required federal state monitoring agencies homeless prevention rapid rehousing hprp child adult care food cacfp program within deadlines reviewed relevant regulations contracts laws ordinances procedures governing departmental decisionmaking 042005 092014 auditor ii company name city state evaluated city departments conformity saps standard accounting procedures gaap generally accepted accounting principles departmental policies procedures audited city departments grant compliance cfda catalog financial domestic assistance state requirements assessed federal state grant compliance requirements including laws regulations administrative procedures contract terms general grant stipulations reviewed prior years audit documentation audit report management letter budgetary testimony met department representatives entrance conferences discuss objectives timetables interviewed department officials gain knowledge internal control systems place also prepared internal control questionnaires assist modification audit programs selected audit sample completed attribute testing sample items prepared organized audit work papers formulated findings recommendations based exceptions found investigated cases suspected fraud abuse including noncompliance charter school laws contractual fraud comingling funds overstatement assets financial statements 012003 042005 accountant company name city state searched account histories locate imbalances incorrect entries prepared invoices reconciled asset liability account balances 300 agency contracts accounted 550 per fiscal year established maintained effective working relationships agency officials administrators compiled summarized analyzed financial data concerning accounting transactions performed basic statistical analyses determine trends estimates significant changes examined accounting source documents conformance standard accounting principles departmental citywide procedural directives guidelines legal budgetary restrictions provided technical direction staff six financial service staff members education bachelor business administration accounting fox school business temple university city state accounting professional affiliations assisted auditing emergency medical services ems found 60 philadelphia fire department pfd ambulances met widely accepted standard arriving scene medical emergency less nine minutes ambulance crews overworked demand ems units excessive bronze knighton award national association local government auditors nalga submissions reviewed school district philadelphias charter school office noted 51 63 81 charter schools files incomplete missing items charter agreement articles incorporation proof insurance leaving vulnerable fraud recognized excellence association certified fraud examiners acfe skills accounting administrative agency audit report backup bank reconciliations basic billing budgets cash register cashier catalog clerical conferences contracts client data analysis database decisionmaking direction documentation financial financial statements funds legal money policies processes quickbooks video

ACCOUNTANT

consultant career overview experienced selfstarter highly customer serviceoriented organized possesses strong time management skills qualified customer service rep 13 years detailoriented customer service call center environments offering record successful job performance problem solving experience developing implementing innovative solutions core strengths seasoned conflict resolution telephone inquiries specialist active listening skills system checks troubleshooting resourceful pc expert windows xpvista service solutions expert exceptional telephone etiquette patient diligent vast technical knowledge deadlineoriented accomplishments customer assistance worked company systems live support diligently completed assigned tasks working overtime needed customer service researched calmed rapidly resolved client conflicts prevent loss key accounts customer interface greeted customers upon entrance handled cash credit transactions assisted customers phone regarding store operations product promotions orders work experience consultant 072013 082015 company name city state accounting skills operated computers programmed accounting software record store analyze information formally recognized excellence achieved financial analysis budgeting forecasting ordering products sales consistently generated additional revenue skilled sales techniques product sales crosssold services rate 30 upgrading customers different products product packages market research interviewed clients via market research surveys identify product issues customer needs customer interface greeted customers upon entrance handled cash credit transactions assisted customers phone regarding store operations product promotions orders rental agent 092014 072015 company name city state participated various incentive programs contests designed support achievement production goalsopened assigned new client accountsresearched resolved billing invoice problemsresponsible implementing businessbuilding relationshipbuilding expectations uniquely assigned accounts customers cashier 112009 072014 company name city state prevented store losses using awareness attention detail integrity trained 37 new employees quarterly developed highly empathetic client relationships earned reputation exceeding sales goals achieved high sales percentage consultative valuefocused customer service approach crosstrained provided backup customer service representatives needed computed accurate sales prices purchase transactions worked team member performing cashier duties product assistance cleaning expressed appreciation invited customers return store managed quality communication customer support product representation customer worked strict deadlines responded service requests emergency callouts promptly responded general inquiries members staff customers via mail email fax assisted customers store product complaints guaranteed positive customer experiences resolved customer complaints maintained adequate cash supply cash drawers multiple checkout stations responsible ringing customers timely manner guaranteeing high level customer service recommended selected helped locate merchandise based customer needs desires regularly sought opportunities sell add additional merchandise performed store opening duties including counting cash drawers checking equipment proper functioning organized store returning merchandise proper place generated leads new sales telephone email contact customers customer service representative 042005 012009 company name city state resolved customer complaints concerns strong verbal negotiation skills displayed courtesy strong interpersonal skills customer interactions built maintained successful relationships service providers dealers consumers maintained composure patience face difficult customer situations support customers online billing account issues informed customers issue resolution progress supported customers data connectivity issues provided thorough support problem resolution customers troubleshooter resolved web application issues escalated customer support departments 100 success rate improved reliability supply chain software systems database order processing expert using windows software microsoft power point outlook computer savvy fielded average 48000 customer service calls per day 9 years high call volume call center experience 13 years customer service experience accounts receivable helping customer work accounts explain detail bill recruiter 112004 092005 company name city state analyzed employmentrelated data prepared required reports conducted reference background checks job applicants developed creative recruiting strategies met anticipated staffing needs communicated duties compensation benefits working conditions potential candidates assisted management presentations business reviews communications meetings employed multiple feedback mechanisms analysis continuously improve recruiting process built social networks find qualified candidates organized monthly quarterly reviews associates verified information computer system uptodate accurate eliminated outdated records sending records scanned compiled statistical information special reports created monthly reports records closed terminated records completed chart audits organized billing invoice data prepared accounts receivable expected revenue reports controllers verified logged deadlines responding daily inquiries developed created effective filing system accelerate paperwork processing successfully established effective systems record retention creating database daily correspondence tracking administrative assistant 112003 042004 company name city state drafted meeting agendas supplied advance materials executed followup meetings team conferences managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files served central point contact outside vendors needing gain access building planned meetings prepared conference rooms wrote reports correspondence dictation handwritten notes maintained uptodate department organizational chart dispersed incoming mail correct recipients throughout office made copies sent faxes handled incoming outgoing correspondence organized files developed spreadsheets faxed reports scanned documents received distributed faxes mail timely manner created maintained spreadsheets using advanced excel functions calculations develop reports lists updated confidential employee banking information accuracy speed maintained accounts receivable documentation electronically paper processed bank reconciliations financial reports verify practice proper due diligence handled cash deposits using proper accounting procedures documentation researched resolved collections billing disputes tact efficiency educational background bachelors degree human resources october 2017 university phoenix city state human resources top 3 class highest gpa 3 86 gpa international scholar laureate scholar shrm atlanta chapter business analysis coursework minor business member society human resource management business marketing communications business administration organizational development finance business development danville community college city state united states gpa gpa 386 gpa 386 business marketing communications business administration organizational development finance business development professional affiliations society human resource management international scholar laureate scholar national society collegiate scholars mary kay consultant skills advanced mathematical aptitude superior communication skills cheerful energetic resolutionoriented dependable reliable savvy negotiator exceptional multi taskerpersonnel training development excellent interpersonal coaching skills calm pressure complex problem solving customer relations excellent quantitative skills critical thinker system checks troubleshooting hardware support troubleshooting mac pc expert resourcefulpeopleoriented excellent time management skillscollaborative

CONSULTANT

floaterteacher summary obtain position teaching children core qualifications classroom management cooperative parents motivates students interactive teaching style innovative lesson planning creates positive atmosphere ​flexible positive attitude effective listening communicates others utilizes patience achievements health curriculum lesson planning created taught first health curriculum jewish academy arts sciences curriculum included nutrition myplate portion sizes physical fitness etc new health class grades 35 professional experience 032015 current floaterteacher company name city state work withteach children ages 6 weeks prek enforce rules behavior procedures maintaining order among classes show love compassion children daily basis teach children gods love interactions giving positive praise affection work withassist classroom teachers following schedules lesson plans 012015 052015 physical education health teacher company name city state physical education teacher taught 60 minute physical education classes kindergarten first third fourth fifth grade students along physical education classes also included anatomy muscle bone nutrition safety gymfieldclassroom emphasized daily basis lesson plans developed accordance unit plan semester critical thinking questions andor scenarios created implemented students use daily basis assessments done bimonthly basis various methods paper pencil assessment peer assessment teacher evaluations health education teacher would teach 60 minute classes third fourth fifth grade students ​i created outlineproposal health class granted opportunity begin first ever health classcurriculum assessed students group projects daily pop quizs beginning new lesson 082008 122013 childrens fitness instructormanager company name city state childrens fitness instructor taught physical education nutrition classes children ages 18 months 5 years old made classes fun engaging environment positive nurturing safety top priority classes used positive reinforcement redirection order avoid behavior discipline issues promoted manager stretchngrow august 2013 time manager would hire new coaches needed kept organized prepared teach classes made weekly schedules checked directors schools order find coaches performing issues needed worked special praises needed given going beyond organized professional time manager helped keep coaches organized professional schools happy program kept communication open daily basis coaches emails phone calls texts meetings making easily approachable education 2008 bachelor science education majoring physical education university new mexico city state 2005 new mexico state university city state volunteer activities jazzercise balloon park volunteer basis supervise children childcare room parents participate 60minute jazzercise class room next door duties include playing children entertaining ensuring kids safety care make sure childcare room safe clean arrive also clean room parents picked children also make sure children signed inout parents skills organized person professional positive attitude great keeping open dialogue making easily approachable enjoy working others troubleshooting find solutions problems may arise big communicator great “ team player ” passionate teaching children enjoy positive role model influence lives

FITNESS

director finance summary seasoned certified management accountant financial leader deep broad health care industry experience forecasting financial planning analysis operations reporting strategic planning highlights cma license 43352 strategic financial planning expert experience director finance 072002 current company name city state financial planning analysis leadership support consumer service claims global operations appeals grievances business solutions services payment integrity organizations overall annual sga expense approximately 825m 14000 fte financial oversight onshore offshore vendor relationships annual budget approximately 120m partnered operations leadership reduce operating expense 40m 2014 serving finance lead two operational excellence optimization projects driving anticipated savings 39m 2015 served finance lead consolidation medicare retirement customer service organization annual budget 120m benefit operations served finance lead creation payment integrity organization annual budget approximately 28m 170 fte served finance lead integration acquired service organization total annual budget 35m 90 fte served finance lead creation expansion insourcing rx pharmacy customer service calls benefit operations served finance lead merging dental vision customer service claim functions benefit operations 40m 600 fte consolidation drove savings approximately 100k within team result realized staffing efficiencies manage team six financial analysts director finance uhc mr 012006 012011 company name city state financial oversight various operations organizations across nine internal sites seven vendor locations overall annual budget approximately 175m financial oversight vendor relationships annual budget approximately 45m successfully reduced actual operating expense service centers 24m result increased efficiencies capital benefits elimination unnecessary spend participated finance subject matter expert related integration acquired customer service organization total annual budget approximately 29m served finance functional lead consolidation three customer service departments within company resulting efficiencies approximately 6m financial oversight cost benefit analysis responsibility capital projects excess 5m annually participated finance subject matter expert related acquisition new business totaling 20b completed comprehensive review staff within service centers identified available efficiencies resulting savings approximately 60000 annually designed implemented standardized automated reporting capabilities resulting savings 70000 annually completed cost benefit analysis demonstrating implementation ivr technology equated 650000 annual savings completed cost benefit analysis demonstrating outsourcing appropriate call volume equated reducing cost 34m annually completed cost benefit analysis demonstrating utilizing service center site low cost area equated reducing cost 20m annually created implemented long term forecasting capacity planning models service centers receive approximately 6000000 calls annually managed team two analysts manager operations support planning 032004 012006 company name city state received special performance based midyear merit increase recognized top employee within department consisted 25 employees led team 6 senior business analysts developed partnerships departments including finance training sales account product management improve forecast accuracy 97 created oversaw short long term staffing models capacity planning documents call center clinical operations nonclinical support staff completed presentations executive leadership team around key call center metrics led project implementing advanced capacity planning software resulted optimized hiring staff partnered led project create data warehouse call desktop data led enhanced standardized reporting created critical thinking analysis documents currently part standard training curriculum designed implemented operational reporting intake agents clinical case managers led improved performance reduction cost completed executive level operational reporting provided recommendations executive leadership staffing strategy workload planning future reporting capabilities future client locations workload determined service center location new client implementation tracked seating real estate across 18 sites projected future seating needs based anticipated growth assisted business segments determining staffing needs improving forecasting accuracy report creation design implementation production lead business analyst 072002 032004 company name city state received performance based employee quarter employee year awards created updated short long term staffing models capacity planning documents call center clinical operations nonclinical support staff created maintained short term scheduling tool used build schedules within call center optimize business performance participated project consolidating 12 call centers two accounting overall savings 5m annually built completed monthly executive reports developed partnerships departments including finance training sales account product management improve forecast accuracy 97 senior business analyst 022001 072002 company name city state senior business analyst 101999 022001 company name city state education aas accounting hennepin technical community college city state ms economics florida state university city state ba economics franklin marshall college city state interests hennepin technical community college accounting advisory board member skills financial planning analysis budgeting reporting strategic planning forecasting operations

FINANCE

editor summary detailoriented organized accurate well versed database management strong organizational technical analytical skills successfully manages multiple data entry projects goes beyond given job responsibilities achieve superior results maintain companywide data integrity focused delivering high quality results timely manner highlights strong financial administration grant management budget management goal planning business office administration community outreach team leadership strong problem solver human resources administration workshop orientation presentations excellent organization skills editing proofreading microsoft office products pleasant demeanor filing data archiving customer serviceoriented experience editor sep 2002 current company name city state oversee layout design content featured publications select relevant material issue considering cost benefit generate ideas feature articles writing staff commission work freelance inhouse writers manage writing staff liaise artists photographers arrange copyright permissions raise profile magazine network recruit sponsorships ensure staff meets established deadlines bookkeeping specialist jun 2012 oct 2014 company name city state financial administration oversight accounts receivable ar accounts payable ap insurances contracts monthly recordsplanningreconciliation bank accounts daily invoices primary databases reimbursements petty cash human resources procedures maintaining updated volunteer database contract revision public relations administratorbookkeeper aug 2006 feb 2009 company name city state manage public outreach recruitment relations sponsoringsupporting community programs events conduct group individual information meetings assist potential sponsors goal planning assist identifying addressing barriers complete established goals develop present goal setting workshops orientations provide bookkeeping support managing database conducting relevant analysis project manager profession opportunity grant immigrationrefugee recipients apr 2003 jan 2006 company name city state provide resource information potential students participants ready career search coordinate professional organization postsecondary education institutions recruit attract skilled job seekers grant program assist clients communication government agencies regarding immigrationrefugee paperwork conduct followup visits clients assess refugee settlements submit progress reports supervise evaluate project staff management grantrelated activities including budget spending projections conduct outreach recruitment awarding subcontracts collect direct develop relevant grant data conduct career management activities assessment counseling job development management support services education bachelor art russian language literatureeditingpublic relations krasnodarsky gosudarstvennyi universitet kuban state university city russia russian language literatureeditingpublic relations languages bilingual english russian skills accounts payable accounts receivable ap bookkeeping budget management excellent communication contracts counseling clients databases editing english feature articles financial goal setting human resources layout design team leadership managing meetings microsoft officeproducts networking office administration organization skills presentations proofreading publications quickbooks recruitment russian workshops

PUBLIC-RELATIONS

vice president executive profile accomplished building sustaining outstanding teams creates team vision supports organizational vision skilled turning teams industry leading teams developing team members outstanding performers develops innovative approaches providing high quality costeffective service exceed customer expectations skilled author speaker numerous articles appearing national business journals multiple presentations national conferences core accomplishments attended chime college healthcare information management executives cio boot camp october 2008 attended edge program executive development growth experience program presented baylor health care system talent planning partnership southern methodist university cox executive education graduated may 2010 information numerous additional educational programs attended available upon request available upon request professional experience march 2003 july 2014 company name city state vice president chair united way mental health counseling grant panel 2009 vicechair access jobs panel 2010 2011 2012 selected publications selected speaking engagements building clinical engineering department ground cover story biomedical instrumentation technology novemberdecember 1999 coauthored larry hertzler vice president aramark healthcare technologies candidate wanted find right match department cover story biomedical instrumentation technology marchapril 2003 okay im supervisor biomedical instrumentation technology januaryfebruary 2004 coauthored larry hertzler vice president aramark healthcare technologies taking intranet plunge create itmaintain itand use horizons novemberdecember 2003 winning hand playing odds clinical equipment service contracts health facilities management november 2004 preventive maintenance look big picture biomedical instrumentation technology marchapril 2006 benchmarking glass half full biomedical instrumentation technology julyaugust 2006 closer link open device integration strategy advance healthcare information executives april 2007 sculpture baseball benchmarking biomedical instrumentation technology julyaugust 2007 coauthored larry hertzler vice president aramark healthcare technologies getting clinical engineering department nurse leader magazine february 2008 carefully measuring productivity key managing resources biomedical instrumentation technology januaryfebruary 2010 practical guide successful performance improvement biomedical instrumentation technology mayjune 2010 manage effectively climb ladder biomedical instrumentation technology julyaugust 2011 vendors customers five keys effective relationship biomedical instrumentation technology januaryfebruary 2012 find worklife balance management strategy biomedical instrumentation technology augustseptember 2012 servicesupport debate throwing rocks wont help biomedical instrumentation technology octobernovember 2012 may 2008 july 2008 corporate director coordinated multiple medical equipment service departments single system department led effort implement medical equipment management database combined six separate databases participated development implementation automated online capital acquisition request process developed systemwide process identifying medical equipment need replacement member information services leadership council member information services communications council cochair baylor clinical technology assessment council active participant development relationship medisend charitable organization providing medical equipment supplies developing countries developing internship program assist development bmets developing countries acted primary contact baylor health care system executive leadership information systems technology issues directed activities technology operations field support desktop engineering biomedical technology services january 1998 january 2003 company name city state operations manager participated implementation clinical engineering program maintained high level quality customer satisfaction beating budget targets 16 million estimated cost previous outsourced program approximately 75 million first three years existence assisted development shared responsibility ongoing maintenance department intranet site provided comprehensive information regarding department activities department staff members customers widely acknowledged best intranet site within advocate health care participated successful y2k compliance assurance project approximately 35000 pieces equipment participated development strategic technology plan major imaging equipment 2000 strategic technology plan eventually expanded cover clinical equipment value 25000 january 1987 january 1998 company name city state team manager regional manager education missouri institute technology city state electronic engineering technology bachelor science electronic engineering technology attended accelerating best care baylor july publications participated panel expert advisory board presentation best practices technology assessment june 2009 presented session communicating csuite md expo conference austin tx october 2010 presented session future clinical engineering north texas biomedical association meeting october 2010 presented session getting clinical engineering department david muntz cio baylor health care system chime cio fall forum october 2011 chime webinar january 2012 presented session maximizing value healthcare technology management program iht2 conference phoenix az january 2013 presented session connecting csuite 2013 aami annual conference breakfast symposium presented session pragmatic approach righttorepair issue 2014 aami annual conference breakfast symposium skills balance benchmarking bts budget contracts council counseling customer satisfaction databases database delivery facilities management help desk imaging information systems leadership managing mental health access 2000 procurement speaking publications quality sculpture strategy strategic supervisor telecommunications phones voip y2k additional information professional recognition 2008 aami association advancement medical instrumentation clinicalbiomedical engineering achievement award recognizes individual excellence achievement fields clinical engineering biomedical engineering professional affiliations member board directors aami association advancement medical instrumentation past chair united states certification commission current chair international certification commission member aami technology management council member biomedical instrumentation technology magazine editorial review board member chime college healthcare information management executives member himss healthcare information management systems society member medical advisory board medisend international

ADVOCATE

pulaski county extension agent professional summary plan develop implement sustain public health programs experience conducting needs assessments training grant writing budget management experience supervising program assistants paraprofessionals ability communicate orally present written program materials compassionate community outreach health promotion core strengths low income populations client engagement nutrition background health promotion disease prevention community health background program evaluation selfstarter program planning coordination budgeting financial management microsoft office suite strong decision maker supervisory skills professional experience pulaski county extension agent october 2010 current company name city state deliver health nutrition programs pulaski county residents primarily within snaped program supplemental nutrition assistance program education conduct yearly needs assessment pulaski county help determine snap eligible communities utilize needs assessment data aid writing grants targeting snap eligible communities establish partnerships local snap eligible agencies schoolscoordinated school health communities groups understand federal guidelines pulaski county snap grant funding complete yearly forecast pulaski county snap budget manage record budget expenditures materials supplies travel printing etc throughout program year conduct presentations trainings snap eligible participants extension get fit physical activitystrength training program participants conduct health nutrition professional development training snap partners supervise snaped program assistants paraprofessionals submit monthly reports federal snap funding personnel complete monthly aims arkansas information management system civil rights reporting complete measurement evaluation impact reporting snaped extension get fit groups serve various lr nlr school district committees community coalitions alliances focusing eliminating childhood obesity reducing teen pregnancy substance abuse also promoting healthy living youth adult pulaski county residents promote healthy habits practices outreach materials presentations program technician april 2009 october 2010 company name city state worked area food safety food preservation supervision nutrition specialist assisted prepared food safety food preservation presentations community members state agents assisted prepared online inclass training materials conducted needs assessments conducted train trainer sessions conducted aims reporting assisted grant writing collaborating health agencies promote food safety provided technical assistance nutrition health aging specialist developed monitored food safety food preservation web page u website developed monitored food safety food preservation spot groups online informational workgroups health nutrition agents mississippi county extension agent july 2007 july 2008 company name city state worked eating moving life dietary intervention program focused reducing risk hypertension diabetes nutrition related chronic diseases ages 18 planned implemented nutrition health programs residents reported data state extension staff evaluated program participants assisted emfl nurses pre post health screenings participants submitted weekly monthly quarterly reports participant impact progress supervisor grant partners completed monthly aims civil rights reporting education currently pursing nutrition degree present university central arkansas city state didactic program dietetics coursework master public health health behavior health education may 2011 fay w boozman college public health little rock ar university arkansas medical sciences health behavior health education coursework may 2011 fay w boozman college public health integration capstone project little city state preceptorship project needs assessment literary review phase conducted focus groups regarding underutilization health education services community served delta area health education center phillips county arkansas overarching goal utilize focus group data findings help delta ahec develop plan action qualityeffective health education services delivery project developed capstone project developed services promotion plan help address evaluate barriers health education services provided delta ahec also help enhance community based participation minority residents bachelor science community health education may 2007 dillard university community health education preceptorship interned dietitian louisiana state department public health attending meetings trainings focused health promotion able help implement public health programs throughout city opportunity allowed get first view different organizations collaborate meet health goals state qualifications •experience program planning implementation impact evaluation •needs assessment experience training •grant writing training skills •capable supervising staff •ability complete program reports display research data evaluators •ability forecast monitor yearly program budget •powerpoint presentations •microsoft office tools •ability clearly communicate ideas effectively •ability work effectively personnel county leaders general public •physical mental ability effectively perform duties responsibilities related job including long irregular hours work frequent travel

AGRICULTURE

information technology consultant career overview accomplished information technology professional 18 years diverse technology process analysis project management information management experience proven ability successfully implement technology solutions stay within time budget constraints improve efficiency proper risk management task coordination resource utilization core competencies project management systems network reporting proposal development web design development sop policy writing systems process consulting document management technicallyadvanced information technology specialist successful software administration data communicationsexperienced computer systems analyst diverse industry experience banking healthcare insurance government professional expertise includes systems applications disaster recovery planning information protection analysis qualifications microsoft windows 7 8 2012 apple mac os 7 x os x server ios unixlinux ubuntu red hat centos freebsd smoothwall express serverweb software ms exchange ms sharepoint ms iis ms hyperv apache wordpress cloudflare documentum coredossier oracle workflow davmail html5 css php javascript java xml c microsoft visual basic applications adobe cs6 acrobat photoshop illustrator indesign dreamweaver premiere flash effects fireworks ms office ms project office 365 mysql ms sql ms access oracle 11i sage act web content management information security content management systems hardware dell hp ibm cisco sonicwall netgear fortigateprogramming design skills optimizing performance tuning document management web content management accomplishments print graphic support collaborated marketing business development groups collateral needs creating page layout designs flyers data sheets cd covers printed materials requirements analysis completed business requirements analysis including evaluation systems specifications client web site two weeks ahead deadline training successfully trained 25 employees use new operating system project management managed complex bidw deployment programs facilitating acquisition business requirements prepared design specifications developed reporting analytics tested managed user adoption work experience information technology consultant january 2003 current company name city state seniorlevel consultant manager systems projects 10 years experience practiced successful design administration development business critical information systems small medium business clients onsite via remote access technologies web designer developer hosting administrator 30 client domains sites email consistently recommend implement customize internal cloudbased technology systems fit client business processes facilitate develop email file database mobile webbased systems meet client business needs achieved increase clients customer exposure launching marketing corporate branding campaigns including logo website design development seo google adwords social media created maintained procedures hardware software maintenance migration upgrades endoflife implementation management highlevel business technology projects seniorlevel technical contact client computer network server cloudbased systems operations technical specialist consulting firms businesscritical systems worked closely clients analyze system requirements clients information technology needs resources order plan projects fulfill clients expectations developed system specifications evaluating customers nature work business volume solved clients issues determined changes recommended quality software projected modifications software hardware networking monitored execution strategies kept date new technology researched latest information technology market trends assisted clients solutions prepared written reports solutions offered recommended purchasing new systems presented new featuressoftware reported project progress management prepared presented technical proposals clientsdesigned documented executed maintenance procedures including system upgrades patch management system backups systems document administrator january 1998 january 2003 company name city state key seniorlevel member information systems team variety duties including project management document management publishing web design print design user training systems administration promoted within two months hire within first two years lastly promoted newly developed position achieved first global electronic submissions regulatory agencies implementing validating electronic document management publishing system primary systems administrator developer project technical leader resulted nda submission fda ahead target deadline saving millions revenue implemented maintained application servers supporting secure internet communications business critical systems created standard operating procedures policies development plans disaster recovery technical documentation compliance fda requirements project technical lead company erp system several ongoing department projects managed temporary parttime employees consultants webmaster graphic designer internet intranet sites print advertising multimedia presentation projects maintained mac desktop computers software supporting dna sequencer robotic systems education training bachelor science information technology july 2016 university phoenix information technologynumber gpa skills act adobe acrobat effects photoshop premiere apache branding business processes c cisco hardware consultant consulting css client clients database dell disaster recovery document management documentum dreamweaver email erp features fireworks flash freebsd graphic designer hp html5 ibm illustrator indesign information systems information technology ms iis internet communications java javascript languages linux logo mac apple mac marketing market access ms access ms exchange ms office office ms project microsoft windows migration multimedia mysql network networking operating systems os os 7 oracle developer php policies print advertising print design progress project management purchasing quality express red hat robotic systems sage servers ms sql systems administration user training technical documentation unix upgrades microsoft visual basic website design development web designer web design webmaster workflow written xml

INFORMATION-TECHNOLOGY

service representative summary secure responsible position account management serve account representative sharing experience abilities seek employee customer employer growth success highlights microsoft word excel powerpoint effective communication experience service representative october 2015 current company name city state greets members maintains place organized maintains friendly environment works retail advertises products restocks shelves needed resolves members troubles answers phone inquiries completes agreements incoming members sales advisor august 2015 october 2015 company name city state partners businesses surrounding 24 hour fitness create member traffic promotes company special promotions completes agreements manages daily paperwork successfully attains personal company revenue target service representative lead december 2014 august 2015 company name city state organized inventory fifo method met weekly deadlines inventory members financial transactions organized banking information pos system education bachelor business administration accounting summer 2016 university houston ct bauer college business city state gpa gpa 352 accounting gpa 352 cpr certification january 2015 gpa deans list university houston spring 2014 honors list hcc spring 2013 deans list hcc spring 2012 fall deans list university houston spring 2014 honors list hcc spring 2013 deans list hcc spring 2012 fall microsoft office word 2007 certification spring 2012 microsoft office excel 2007 certification spring 2012 languages fluent english spanish interests volunteer activities 2009present volunteers alief early college high school participates motivational speaker younger students assists students extracurricular activities 20092013 volunteered church st cyril alexandria waited tables thanksgiving organized set decorations annual dance assisted fundraisers selling seasonal items 20092013 volunteered alief parks cleaned alief cemetery improved alief community planting trees beautified parks cleaning garbage grass educational projects fall 2015 jvibe online magazine developed successful marketing plan new business spring 2014 depelchin childrens center supported spread child abuse awareness interacting hundreds people informing various facts additional information activities volunteer activities 2009present volunteers alief early college high school participates motivational speaker younger students assists students extracurricular activities 20092013 volunteered church st cyril alexandria waited tables thanksgiving organized set decorations annual dance assisted fundraisers selling seasonal items 20092013 volunteered alief parks cleaned alief cemetery improved alief community planting trees beautified parks cleaning garbage grass educational projects fall 2015 jvibe online magazine developed successful marketing plan new business spring 2014 depelchin childrens center supported spread child abuse awareness interacting hundreds people informing various facts skills banking cpr fluent english financial inventory excel microsoft office powerpoint word microsoft word works pos retail spanish phone

FITNESS

marketing coordinator skills advertisements approach content customer service databases direct mail direction editing email graphic managing marketing strategies marketing marketing collateral materials newsletter online marketing press releases production manager research sales script stories video website articles experience 012016 current marketing coordinator company name city state campaigns created hashtag cprstrong used social media promote awareness healthstreams 3 millionth heartcode bls completion designed script production direction talent managements video accelerate development formed copy direct mail pieces email campaigns healthstreams first accountbased marketing campaign proficient developing delivering external communications promoting awareness customers new products upcoming events increase product visibility new existing markets authoring copy providing design direction digital marketing strategies manage creation print online marketing sales collateral overseeing approval process ensuring content meets brand standards generated record high 340 registrants 15minute product demo modifying tone voice visuals used online advertisements efficient pardot salesforce managing account databases oversee website updates editing ensuring clarity visual appeal collaborate production manager graphic designers vendors ensure deadlines met oversaw rebranding process franklin covey new healthstream partner ensuring materials met company standards checking grammar visual appeal 012014 012016 customer support specialist company name city state consistently ranked top five case closures received recognition customer service spotlight helped develop best practice document used 4 million subscribers provided solutions stepbystep support healthcare administrators educators clinical staff 012013 public relations marketing intern company name city state interviewed hospital professionals feature stories press releases prepared marketing collateral promoting hospital events updated bulletin boards assisted various community events including childrens health wellness fair monthly blood drives tshirt drives christmas activities hospital tour guide medical campus new hospital donors designed selected topics wrote monthly employee newsletter researched collected media clippings analytical historical purposes managed public employee inquiries special projects hispaniola mountain ministries starkville ms 2013 campaign improve donor relations performed swot analysis internal external factors created survey validate results completed 150 volunteers identified notification follow methods preferred donors stakeholders performed target public assessment identified primary secondary publics hmm target get new donors research methods journal articles survey identified goals objectives strategies tactics achieve desired outcomes provided multiple ways measure effectiveness goal created timeline detailing approach potential donors appropriate follow behavior education training 2013 ba communicationpublic relations marketing mississippi state university communicationpublic relations marketing magna cum laude 38400 366400

PUBLIC-RELATIONS

store chef summary restaurant professional executive chef sous chef chef manager position proponent leader healthy cuisine passionate food service 4 star 4 diamond resorts hotels spa country club customer service team educator multi unit manager menu recipe development writing implementing operational standards procedures event planning execution labor management purchasing inventory controls cost management budget formulation p l management forecasting increasing efficiency innovative decisive ways ensuring high level guest satisfaction multiunit management skills concept creation menu enhancement incorporating trending foods flavors resulting 15 20 average annual sales increase across venues development execution standards procedures resulting improved labor performance decreased labor cost 4 annually 20 5 year period experienced public speaker subjects ranging food cooking healthy lifestyle tips practices multiple audiences including corporate college students elementary school children senior citizens creating implementing healthpromoting food service programs corporate dining clients krogers supermarket nutritional menu development recipe analysis improved health results longterm stay guests developed chef training programs teaching healthy cooking techniques healthpromoting ingredient selection build foundations healthy lifestyle highlights servsafe certified strong butchery skills contemporary sauce work focused disciplined high volume production capability focus portion cost control inventory management familiarity featured publication name featured travel leisures “ top 10 restaurants city ” experience store chef april 2014 current duties including menu development one one consultation customer designing menus well work scheduling complete budget bistro food outlet campus catering successful menu development execution clientele resulting 20 business increase 6 month prior emphasis light fare highlighting locally grown ingredients regional flavors implement staff training program including task competency indexing increased labor efficiency flavor development cooking techniques food presentation concepts inventory handling management rotation accordance haccp food cost controls food quality standards executive chef july 2013 january 2014 company name delivers strong operational performance executing sodexo regulatory agency standards programs continually monitoring operations completing assessments necessary action plans provide optimal food quality meal service drives customer satisfaction maintains client relationships rounding ensures compliance food safety sanitation overall workplace safety standards supervises staffs trains conducts applicable rounding manages performance department include food service supervisors andor front line staff regarding food presentation quality cost control food safety sanitation manages controls resources materials ensure quality adequacy supply cost control within budgetary guidelines responsible managing process purchasing receiving scheduling inventory control managing food production activities compliance sodexo food production systems assist menu planning precosting postcosting executive chef food service manager may 2005 january 2013 company name city state premium menu design recipe development culinary education kitchen staff lining events live cooking demonstrations pairing events upscale private catering functions doctor executive broad culinary nutrition consultant health improvement results patient staff successful design implementation menu promotes conscious cuisine standards culinary help development nutritional standards food outlets high positive guest feedback surveys 65 sales increase 5year period implemented purchasing protocol procedures resulting securing competitive pricing purveyors aggressively fought waste promoted crossutilization consistently maintain food cost budget 27 1 25 percentage points positive writeups kindred magazine tucson newspapers outstanding clean kitchen outlets arizona health department development enforcement standards procedures handbook service production resulting consistent standard task execution team members 20 reduction labor costs 5year period since implementing program budget development financial benchmarking experience contingency planning preventing business profit loss daily metrics analysis financial team including revenuelabor cost guest satisfaction management executive sous chef november 2001 april 2005 company name city state successful assist direction 15 million renovation dining facilities kitchens including four restaurant culinary learning center bistro retail space stations buffet budget development forecasting focus lean management staff cross training shifting manpower across food beverage areas according business requirements education associate degree culinary arts management 1991 sullivan college national center hospitality city state culinary arts management diploma professional cook honors educational foundation national restaurant association certification serve safe certification accomplishments 3 7 image options premium catering services event planning menu design recipe development culinary education teambuilding events live cooking demonstrations food wine pairing events upscale private catering functions doctor executive broad culinary nutrition consultant health improvement results patient staff successful design implementation menu promotes conscious cuisine standards culinary help development nutritional standards food outlets high positive guest feedback surveys 45 sales increase 3year period interests chefs collaborative member alumni association sullivan university spotlight personal information recolor recolor adjustments transparency brightness contrast reset adjustments close preview print recolor recolor adjustments transparency brightness contrast reset adjustments close preview print additional information chefs collaborative member alumni association sullivan university spotlight gourmet magazine 1996 traveler top ten spas 1997 miraval resort 1997 bon appetit best year 1997 food wine 1997 recolor recolor adjustments transparency brightness contrast reset adjustments close preview print recolor recolor adjustments transparency brightness contrast reset adjustments close preview print skills agency benchmarking budget development budget competitive consultant consultation cooking cost control clientele client customer satisfaction designing direction financial focus forecasting indexing inventory inventory control managing materials newspapers pricing profit purchasing quality receiving retail safety sales scheduling staff training

CHEF

consultant executive profile broadcast management media sales radio station programming onair broadcast execution success dominate skill highlights affiliate sales manager local brand manager onair personality social media integrator digital content developer email marketer core accomplishments career media professional ive achieved notable success major market onair personality brand manager created developed several syndicated radio shows successfully distributed national broadcast products increased market share many radio consolidators across country professional experience consultant april 2013 current company name city state team creates develops national programming radio stations across country syndicate distribute radio shows imaging packages media content working consultant local radio stations national radio shows major record labels social media integrators media sr director november 2009 february 2014 company name city state directed coordinated affiliate sales onair personnel developed maintained coordinated syndicated radio programs developed managed 24 hour national radio formats operations director brand manager onair personality january 2001 november 2009 company name city state executed content delivery wwdmfm managed daily operations wwdmfm coordinated promotions local sales team onair production ranked 1 persons 1834 2454 education associate arts mass communications lincoln college city state usa skills media consulting digital content analysis syndicated development management affiliate sales management analysis radio podcasting brand management development digital content delivery music scheduling social media integration seo development website development consulting services

CONSULTANT

business development manager summary business development manager talent acquisition specialist equipped excellent negotiation skills market insight business acumen necessary guide struggling newlyformed companies financial success motivated bdm recruiter adept business prospect research product promotion account expansion information technology market business development analyst skilled advising large corporations business logistics including talent acquisition retention operational efficiency major projects meeting deadlines business development expert 5 years top sales performer staffingrecruiting services market comfortable new ideas innovative products startup environments skilled establishing maintaining strategic partnerships generate essential business opportunities business development professional experienced sales management marketing technical presentation creation service training business development manager versed building strategic partnerships persuasion negotiation personal presencebusiness development professional successful acquiring expanding managing key corporate accounts highlights fortune 500 partner experience excellent sales techniques national account management topranked sales executive fluent spanish excellent communicator contract review cold calling adept multitasker work force management analytical problem solver martsearch jobdiva maxhire sugar crm systems expert experience 092015 current business development manager company name city state increased monthly sales 50 implementing strategies develop expand existing customer base cold warm called 80 new existing accounts per day developed new customer base consisting 3 accounts generated new accounts implementing effective networking content marketing strategies identified strategic partnerships gathered market information gain competitive advantage targeted new longterm business partner prospects closed 2 deals 2 months recruitingstaffing industry tracked rfps bids develop new business opportunities optimized current revenue streams networking additional business prospects established clients identified coordinated participated client relationshipbuilding activities meetings added value marketing material introducing creative advertising concepts cultivated relationships key players various industries create ongoing mutually beneficial referral systems 032013 092015 business development manager company name city state developed integrated market plans efficiently position company brand within targeted markets coordinated managed major proposal processes initiation implementation marketed developed key accounts favorably representing company membership community functions researched economic processing factors determine best process sales strategies leveraged existing network contacts new commercial prospects created conducted unique marketing proposal presentations rfp responses maintained uptodate knowledge industry target accounts competitive landscape collaborated account executives penetrate new accounts identify potential customers coordinate service demonstrations generated new sales opportunities direct telephone selling emails leveraged lead generation tools increase profitability product presence marketplace developed growth plans identifying key clients key targets priority service lines answered candidates clients questions regarding recruiting services salarypay rate negotiations job descriptions presented cultivated relationships key players various industries create ongoing mutually beneficial referral systems added value marketing material introducing creative advertising concepts cold warm called 80 new existing accounts per day develope new customer base consisting 5 accounts addition supporting 10 additional existing clients nationwide exceeded targeted sales goals 30 072010 122012 talent acquisition consultant account executive company name city state recruited interviewed 48 applicants per year increased employee base 40 meet changing staffing needs advised managers market regarding prospect candidates recommend needed changes identified staff vacancies recruited interviewed selected applicants directed personnel training labor relations activities served link management employees handling questions interpreting administering contracts helping resolve workrelated problems conducted new employee orientation foster positive attitude toward organizational objectives acted liaison outside sales representatives 4 accounts generated 15 leads weekly conducted business business telephone sales contacted new existing customers discuss needs could met specific services negotiated prices terms sales service agreements completed 100 outbound calls daily average conversion rate 10 responded client inquiries timely manner achieved 100 customer renewal rate advanced user sugarcrm smart search sales management software generating pipeline account reports weekly maintained detailed account records contact logs using sugarcrm generated new business keeping touch network following every new company join accountable full life cycle recruiting including overall client satisfaction clients clients include directv cisco systems aha mobile harman kardon ebay paypal ross stores move realtorcom apigee sephora usa accomplishments generated pipeline 500k net new opportunities 1 month spearheaded companywide prospecting marketing closing endeavors closed 5 new corporate accounts averaging 2 million annual revenue per year achieved 100 kpi key performance indicator goal handled highest volume account assigned territory grew new services sales 100 60 days education 2010 bachelors arts sociology university california santa cruz city state usa core classes included environment society studies college 8 member eop club coursework communications psychology coursework marketing advertising minor education one course missing skills careful active listener self starter selfmotivated hungry growth continuous learning proactive energetic

BUSINESS-DEVELOPMENT

sales representative professional summary hardworking server thrives pressure goes beyond create unforgettable guest experiences 1 year experience serving 100 dinner guests upscale kickback jacks restaurant customer oriented server excellent interpersonal communication skills food beverage expert recently licensed preparation sale alcoholic beverages bar procedures liquor laws focused server successful multi tasking delivering prompt friendly service customers maintains positive attitude great sense humor peak hours server brings strong work ethic interpersonal skills customer service expertise fluent english experience sales representative 012017 current company name city state coldcalled prospective customers build relationship greeted store customers promptly responded questions knowledgeable service completed documentation product service sales filled expense reports accounting maintained productive relationships existing customers exceptional followup sales generated high volume referrals updated database customer sales information kept showroom professional neat times delivered products customers timely manner established new customer accounts informed management special sales service issues evaluated competitors performed market research achieved least 5000 monthly sales gross profit server 122015 052016 company name city state consistently provided professional friendly engaging service skillfully promoted items beverage lists restaurant specials followed safety sanitation policies handling food beverage uphold proper health standards displayed enthusiasm knowledge restaurants menu products routinely supported areas restaurant requested including answering telephones completing financial transactions staff set dining tables according type event service standards addressed diner complaints kitchen staff served replacement menu items promptly quickly recorded transactions micros system deliver prompt service routinely cleaned work areas glassware silverware throughout shift immediately reported accidents injuries unsafe work conditions manager developed maintained positive working relationships others reach business goals demonstrated genuine hospitality greeting establishing rapport guests guided guests menus demonstrating thorough knowledge food beverages ingredients provided friendly attentive service hostess 082015 122015 company name city state consistently provided professional friendly engaging service skillfully promoted items beverage lists restaurant specials followed safety sanitation policies handling food beverage uphold proper health standards assigned patrons tables suitable needs according rotation assisted diners obtaining food buffetserving table needed assisted maintaining preparation service areas sanitary condition cleaned organized eating service kitchen areas cleaned sterilized equipment facilities cleaned garbage cans water steam responsible design preparation menu items private homeoffice setting cashier drive thru operator 082014 012015 company name city state maintained high standards customer service highvolume fastpaced operations consistently provided friendly guest service heartfelt hospitality promptly empathetically handled guest concerns complaints demonstrated integrity honesty interacting guests team members managers operated drivethrough window sales register quickly efficiently greeted customers provided excellent customer service pleasantly courteously interacted customers built loyal clientele friendly interactions consistent appreciation prepared fountain drinks ice cream items prepared food orders within 23 minute time frame assembled food orders maintaining appropriate portion control verified prepared food met standards quality quantity prepared variety foods according customers orders supervisors instructions following approved procedures education na current varina high school 7053 messer rd henrico va 23231 skills cash handling clientele excellent customer service customer service fast financial frame honest meal preparation micros office window policies problem solver quality quick rapport safety sales tables team player telephones type trustworthy sales software salesforcecom tapscan public relations software bacons mediasource factiva desktop publishing software photoshop illustrator html

SALES

finance business partner summary strategic analytical finance professional 6 years success financial planning analysis highly motivated finance business partner thrives dynamic environments excellent financial reporting budget forecasting relationshipbuilding skills highlights sap business intelligence business planning consolidation capital iq thomson one bloomberg microsoft office host analytics accomplishments led implementation new financial planning tool integrated planning allow efficient accurate planning experience 062015 current finance business partner company name city state led managed team providing strategic insights americas dtc ecommerce retail eyewear product business lines increasing visibility business building models analyzed potential growth opportunities financial impact cannibalization margin impact opening distribution new wholesale customers analyzing economics licensing one companys product lines online loyalty program contribution models offprice liquidation strategy determining tiered selloff prioritization consideration brand dilution resulted incremental margin dollars worked directly gm americas vp retail develop 5year retail long range strategic plan building pro formas capital expenditure requirements four different store concepts served guidelines real estate selection store builds highlighted operational efficiencies would allow channel build sustainable growth model led finance function designing building integrated planning solution sap business intelligence working crossfunctionally team meet timesensitive deadline added planning capabilities relevant reference data pushdown capability increasing efficiency planning process input final forecast data financial planning system emphasized region channel product profitability first time company given level visibility knowledge expert trained fpa team effectively use tool documented entire financial planning process helped redesign monthly financial reporting package providing timely consistent insight business board directors leadership team improved visibility sales margin sga profitability business units along three statement pl balance sheet cash flow snapshots helped drive monthly close 10 5 days working collaboratively accounting team tighten ap accrual processes adoption finance calendar performed detailed changeinducing adhoc analysis including proactively undertaking comprehensive datadriven material id project analyzed entire footwear line width depth resulted decision whether consolidate tighten product line integrated data multiple financial information systems improve organizational decisionmaking including margin analysis calculate profitability new existing product lines resulting increased focus core product providing visibility nonproductive product lines 062012 062015 financial analyst worked collaboratively budget managers plan annual budgets quarterly rolling forecasts americas dtc sales channels back office functions building full projected profitloss statements dilution factors assisted calculationprojection consolidated income statement validated accuracy reasonableness forecasts established strong working relationships budget managers meeting monthly present profitloss statements budget versus actual analysis review results identify potential risks opportunities potential cost savings measures order effectively manage resources across organization contributed key aspects leveraged buyout toms bain capital including due diligence historical financials building detailed centralized sales database 012012 062012 analyst company name city state performed closed shop analysis 55 us malls westfield portfolio analyzed leasing revenue costs recenetly vacated spots new tenants moving 062011 102011 analyst company name city state performed research analysis various industries markets compiled data publication format delivery 40000 firm clients including clevel executives financial professionals industry analysts education university southern california city state may 2010 bachelor science business administration finance marshall school business business administration finance interests alpha kappa psi professional fraternity nutritionhealth sports traveling reading skills accounting accrual ad ap balance sheet bloomberg budgets budget business intelligence business planning c cash flow clients database decisionmaking delivery designing due diligence ecommerce economics finance financials financial financial planning fpa financial reporting focus information systems iq leadership microsoft office office organizational processes profit publication real estate research retail sales sap strategy strategic additional information activities interests alpha kappa psi professional fraternity nutritionhealth sports traveling reading

FINANCE

chef assistant core qualifications ms word advance ms excel intermediate powerpoint intermediate mac os education training may 2017 bachelor science hospitality tourism management uni versity massachusetts city state hospitality tourism management 399 40 deans list semesters work experience 092016 current chef assistant company name city state ensure cleanliness kitchen work stations operate dish washing machinery assist chef preparation plating meals lunch dinner services 75 guests arrange banquet area according expected guest flow type event welcome customers monitor flow front backofthehouse operations manage team 1015 students delegate preparation tasks ensure smooth lunchdinner service cape cod b aseball league bourne public relations intern bourne braves may september 14 15 managed social media presence twitter instagram facebook bourne braves created player spotlights administered primary source team funding overseeing donation collections raffle programs coordinated volunteers ccbl allstar game maximize merchandise sales food beverage output approximately 10000 attendees 052016 012017 property operations intern company name city state inspect apartment homes market assess whether company standards met communicate issues maintenance team including follow conduct weekly audits parking storage guest logs community 407 apartments display extremely high level customer service handling daily resident concerns service requests questions etc independently organized resident events maintained budgets marketing created first ever puppy pow wow 52 resident dogs property included contacting community businesses securing sponsorships also worked extensively roche brothers catering 600 person endofsummer cook 052012 012016 sales associate company name city state contributed wrenthams store placed first district sales associate credit card enrollments certifications cvent certified tips certified interests delta sigma pi professional b usiness fraternity march 2015present · participate recruiting fundraising community service professional events march dimes march babies zumbathon wounded warrior project poptab fundraising ronald mcdonald house · reinforce professional skills training development opportunities grow various leadership platforms contribute community service work htm career day board october 2015present · served htm career day planning board facilities director monitoring flow event floor company satisfaction handled company requests day event · collaborated career day committee fundraise market career day included weekly organizational meetings eta sigma delta honor society fall 2015present · selected premier international hospitality management honor society chapter distinction 2015 · serves means uniting outstanding students campus activities fundraisers volunt eer programs bread alone soup kitchen skills budgets credit customer service inspect machinery mac os marketing market ms excel powerpoint ms word public relations sales type additional information honors activities delta sigma pi professional b usiness fraternity march 2015present · participate recruiting fundraising community service professional events march dimes march babies zumbathon wounded warrior project poptab fundraising ronald mcdonald house· reinforce professional skills training development opportunities grow various leadership platforms contribute community service work htm career day board october 2015present · served htm career day planning board facilities director monitoring flow event floor company satisfaction handled company requests day event · collaborated career day committee fundraise market career day included weekly organizational meetings eta sigma delta honor society fall 2015present · selected premier international hospitality management honor society chapter distinction 2015 · serves means uniting outstanding students campus activities fundraisers volunt eer programs bread alone soup kitchen

CHEF

working rf systems engineer qualifications microsoft officeoffice mac pages numbers keynote · rfmicrowave software ansoft designer awr microwave office · rf test instruments spectrum analyzer vector networksignal analyzer logic analyzer etc · programming language cc python java matlab labview · circuit design software spice ni multisim · pcb design software eagle pcb artiest experience working rf systems engineer may 2014 current company name qualification · multidisciplinary background rf hardware designs manufacturing operations data analyst summary · experienced developing hardwares dfm procedures checklists requirements subcontractors · perform evt dvt pvt verifications utilize fa process drive root cause system unit level · team leader multiple endtoend technical project design development testing validation · manage testproduction readiness reviews drives quality requirement postramp qualification · ability manage multiple projects simultaneously selfstarter innovation sharp attention details experiences new rf systems introduction satellite communication architecture designs proposals define rf hardware unit dfm procedures requirements antenna receivers filters amplifiers lead suppliers providing technical design specifications testing requirements meet ssl standards utilize fa process monitor overall project field performance audits dfm reviews onsite suppliers investigated algorithm optimize overall rf system performance design manufacturing testing perform evt dvt pvt validations quality measurements satellite assembly system unit levels drive track closure rf components modules ncs issues impact production readiness work crossfunctional teams execute completion satellite system design fulfill contract requirement generate cascade rf performance prediction analyses ie nf gain ip3 1dbcomp spurious etc exercises independent judgment developing methods techniques evaluation criterion obtaining results monitor measure manufacturing processes reduce losses decrease time span improve quality system data analyst august 2011 december 2013 company name prioritize extract big data purdue universitys sql database maintain accuracy completeness develop implement data collection systems strategies optimize statistical efficiency data quality data manipulation language sql commands utilize statistical tools including excel sas spss create complex charts temporarily databases perform data mining develop pivot tables publication design customize reports based upon data structure determine additional data collection requirements provide documentation based audit report criteria investigators research staff serve resource nonroutine inquiries requests statistics surveys electricalvalidation engineer may 2011 august 2011 company name develop maintain data requirement pcba evt dvt pvt assembly touchpads design implement automated test sensitivity packrat hovering profiles ripple gsm emi esd monitor manufacturer ic packaging test yields field return failure data identify root cause develop indepth reliability testing procedures storage thermal stock drop tap tests perform debug troubleshooting product house contract manufacturer site support contribute manufacturing diagnostic reviews improve overall debug process efficiently effectively support internal external customer related lab data collection verification application issue education ms electrical computer engineering dec 2013 purdue university gpa gpa 3940 electrical computer engineering gpa 3940 bs electrical computer engineering dec 2011 gpa gpa 3240 electrical computer engineering gpa 3240 thesis design evaluation 58 ghz laptopbased radar system publication · innovative laptop radar design operate fmcw cw mode · doppler shift dti ranging rti sar measurement capability · operate ism frequency band 13dbm transmitting power · data acquisition signal processing using matlab skills big data c c charts circuit design hardware data acquisition data analyst data collection data mining databases database dbm dti design software documentation functional gsm innovation java labview team leader logic analyzer mac manufacturing processes matlab excel microsoft office office microwave radar ncs network db packaging pivot tables programming project design proposals publication python quality requirement research sas selfstarter spectrum analyzer spss sql ssl statistics surveys system design troubleshooting validation

INFORMATION-TECHNOLOGY

public relations specialist professional summary public relations communications specialist adept media relations special events coordination issues management community relations skills deadlineoriented strong creative vision event planning strong communication skills media relations communications management natural leader creative writing diversity trainer strategy development public relations information gathering work history public relations specialist 092019 current company name – city state generated implemented media pitches clients entertainment medical fitness tech industry communicated media weekly build relationships optimize press coverage developed campaigns increase public awareness company engage customers coordinated press releases handled press inquiries company forged strong media relationships public relations goals wrote press releases routine use crisis management contributing writer camera host 082011 current company name – city state conducted extensive research entertainment wrote several longform pieces networked various industry leaders experts gather multiple perspectives issues wrote produced compelling investigative human interest stories celebrities iconic news subjects captured reported postshow recaps highlighting successes opportunities improvement traveled location write report firsthand experience introduced fresh new angles previouslyreported material update inform readers lead camera host excelled within oncall journalism positions blending experience passion ensure timely comprehensive reporting interviewed high profile guests entertainment sports industry wrote factually correct concise engaging news stories within tight deadlines researched potential news feature stories timely quality distribution public managed competing deadlines efficiency completed thorough research assigned topics utilized exceptional writing editing proofreading skills produce engaging errorfree content followed beat sources contacts leads gather information stories applied understanding public opinion social media traditional media use create engaging attentiongrabbing stories director operations 082003 082018 company name – city state supervised 200 stamping assembly employees maximum productivity multiple locations reduced project downtime oversaw safety various certification processes developed deepened relationships form lasting loyal partnerships hired coached trained staff monitored performance offered mentoring junior team members limited financial discrepancies reviewing approving billing invoices expense reports assisted executive decisionmaking strategy planning initiating productive relationships management teams serving key contact various personnel issues directed safety operations maintained clean work environment adherence fda osha requirements grew business creatively driving sales maintaining cost controls drove sales effectively managing several multiunits within facility built customer employee loyalty effectively implemented operational strategies delegated assignments based site plans project needs knowledge individual team members collaborated management technical crew members fellow supervisors organize efficient site operations achieve demanding schedule targets boosted team productivity contests incentives staff education bachelor arts communications fayetteville state university city state graduated 38 gpa member alpha kappa alpha sorority graduated summa cum laude member alpha psi omega honor fraternity majored speechcommunications theater minored biology skills deadlineoriented strong creative vision event planning strong communication skills media relations communications management natural leader creative writing diversity trainer strategy development public relations information gathering work history public relations specialist 092019 current company name – city state generated implemented media pitches clients entertainment medical fitness tech industry communicated media weekly build relationships optimize press coverage developed campaigns increase public awareness company engage customers coordinated press releases handled press inquiries company forged strong media relationships public relations goals wrote press releases routine use crisis management contributing writer camera host 082011 current company name – city state conducted extensive research entertainment wrote several longform pieces networked various industry leaders experts gather multiple perspectives issues wrote produced compelling investigative human interest stories celebrities iconic news subjects captured reported postshow recaps highlighting successes opportunities improvement traveled location write report firsthand experience introduced fresh new angles previouslyreported material update inform readers lead camera host excelled within oncall journalism positions blending experience passion ensure timely comprehensive reporting interviewed high profile guests entertainment sports industry wrote factually correct concise engaging news stories within tight deadlines researched potential news feature stories timely quality distribution public managed competing deadlines efficiency completed thorough research assigned topics utilized exceptional writing editing proofreading skills produce engaging errorfree content followed beat sources contacts leads gather information stories applied understanding public opinion social media traditional media use create engaging attentiongrabbing stories director operations 082003 082018 company name – city state supervised 200 stamping assembly employees maximum productivity multiple locations reduced project downtime oversaw safety various certification processes developed deepened relationships form lasting loyal partnerships hired coached trained staff monitored performance offered mentoring junior team members limited financial discrepancies reviewing approving billing invoices expense reports assisted executive decisionmaking strategy planning initiating productive relationships management teams serving key contact various personnel issues directed safety operations maintained clean work environment adherence fda osha requirements grew business creatively driving sales maintaining cost controls drove sales effectively managing several multiunits within facility built customer employee loyalty effectively implemented operational strategies delegated assignments based site plans project needs knowledge individual team members collaborated management technical crew members fellow supervisors organize efficient site operations achieve demanding schedule targets boosted team productivity contests incentives staff

PUBLIC-RELATIONS

executive chef executive profile twenty years progressively responsible experience dynamic resourceful skilled executive chef proven success record fine dining catering associate occupational studies culinary arts culinary institute america supervised staff 40 prepare many 5000 meals per day highly organized initiated coordinated pastry production four restaurants catering company professional experienced developing new food concepts applications skill highlights multioperation hospitality management high degree drive determination proven leadership skills special dietary needs expert adaptable staff development talent core accomplishments directed operation organization kitchens foodrelated activities including presentation serving foodcreated explored new cuisines milwaukee journal sentinel carol deptollas top 30 restaurants 2011 professional experience executive chef 112014 current company name city state effectively plan develop menus club considering factors product availability food service cost marketing conditions business volume ensure correct preparation presentation consistent level food items prepared production demonstration full accountability responsibility cafékitchen operational functions additional roles ordering receiving inventory loss prevention developed scratch pastry program produce distribute bristleconess kitchen sister clubs premium club chef 012014 112014 company name city state directly responsible food labor costs menu development recipe creation standardization recipe production ensure consistency promote positive public relations guests oversaw three fine dining kitchen operations aspects food production ensure high quality food standards met daily basis change menus daily two outlets pastry menu home stand responsible nongame day catered events game day events extensive travel dnc venues aid support playoffs championship games baseball football executive pastry chef 032013 012014 company name city state ensure brand quality consistency adherence standards developed sratch menu implement new items game stands ensure pastries consistently prepared served according restaurants outlets banquet facility portioning serving standards extensive travel dnc venues aid support playoffs championship games baseball football executive pastry chef 062012 032013 company name city state ordered controlled inventory developed scratch menu implement daily specials introduced new modified existing recipes responsible pastry savory baked goods food costing executive chef 102009 092011 company name city state organic vegetarian restaurant created seasonal menus heavy emphasis vegan glutenfree living food items responsible pastry production house retail sale develop methods recipes create tasty vegetarianvegan cuisine supervised evaluated staff implemented budgets fore casted trends negotiated prices vendors developed held monthly cooking classes public executive chef 092001 092003 company name city state created menus oversaw savory sweet food production kitchen staff ordered controlled food inventory trained kitchen staff adhered company budgets developed held cooking baking candy making classes public executive chef 061998 082001 company name city state ordered controlled inventory developed weekly menus implemented daily specials introduced new modified existing recipes worked baked goods retail sale included wedding cakes candies savory pastries baked goods executive pastry chef 041991 051995 company name city state initially set coordinated pastry department operations company managing four restaurants catering company pier 39 supervised evaluated staff implemented budgets forecasted trends negotiated prices vendors interacted health inspectors regulators ordered maintained inventory oversaw distribution product central location education associate occupational studies culinary arts 1991 culinary institute america city state culinary arts skills budgets cooking costing inventory managing public relations quality retail

CHEF

marketing consultant summary value creator marketing executive versatile strategic leader 15 years corporate marketing business development account management fortune 1000 niche startup companies success healthcare technology automotive retail consumerpackaged goods proven ability grow revenues brand loyalty b2c b2b markets innovative campaigns targeted marketing programs contributor team leader experience milliondollar budgets entrepreneur mindset creative analytical skills measurable impact bba marketing mba management skills strategic planning forecasting budgets p l brand product management channel strategies lead generation account management complex selling software technology manufacturing sourcing sales enablement business competitive analysis market research new product development packaging creativedesign content communications social media digital events project management vendor management crm automation apps call center telemarketing experience marketing consultant may 2011 current company name city state marketing services consulting working diverse companies healthcare technology client roles vary consultant contractor employee marketing leadership managing areas marketing function resources experience focuses corporate startups individuals seeking thrive including marketing directorconsultant april 2015 december 2016 company name city state increased profits 60 one year restructure business line b2b technology healthcare solutions provider var ge imaging reporting matrix executive leadership oversaw marketing three divisions support revenue pipeline across diverse vertical markets key focus targeting independent hospitals clinics physicians bundled implementation software managed develop marketing function oversee telemarketing team campaigns lead facilitator ge imaging marketing plan including demand generation brand development marketing communication initiatives utilizing salesforce autotask wordpress project management practices developed content digital traditional including presentations customer stories video blog emails website managed multiple events across vertical markets business healthcare supporting reseller channel strategies new brand product packaging establishing launch programs brand standards calendar action plans sr director marketing june 2014 december 2015 company name city state b2b healthcare informatics solutions employers payers reporting presidentcofounder company sold developed brand ux experience two new technology platforms functionality design positioning 6m target oversee communications brand standards proposals consulting services diagnostic reports coordinating team created weekly blog strategy establish calendar targets authors drive leads seo content manage public relations including media press releases distribution target industry contacts initiated email campaigns webinars social media entry build brand via targeted campaigns lead generation content including whitepapers initiated crm evaluation selection buildout system contacts leads tracking email integration developed rebranding plan establish primary secondary brands current new products including competitive analysis positioning market research testing naming product roadmap segmentation identity creation developed 2015 marketing plan calendar budget generate 1m organic growth across largest 750 plan sponsors manage 45 branded events including sponsorship exhibits working national regional industry groups ahip amcp world work salgba national industry organizations reaching health plans sponsors developed new brand website strategy w engagement tools content rebranding launching 6 weeks marketing directorconsultant january 2013 may 2014 company name city state national leader hospital revenue cycle solutions reported president companywide cost reductions launched new brandsolution identify creation brand standards outbound messages events websites campaigns market transition customer base build 1m new revenue yr1 developed annual marketing planbudget hospital markets pr 20 new events sponsorships working hfma aaham naham localregionalnational levels managed vendors reduce spend 50k led market position generate 50m qualified funnel 2014 revenue tracking 400 organic sales 75 referral injected culture optimism brand revamp peer review award external focus communications creative tools rebuilt corporate patientfacing websites facebook linkedin tracking metrics content seo sem manage mra voice offset competitors inroads revamped patient communications present positioning patient advocacy letters portal call center pos developed first annual customer satisfaction survey achieving 30 participation delivery 200 hospital leaders director marketing executive team member may 2011 january 2013 company name city state b2b healthcare rcm startup physiciansmedical groups company folded two years reported ceo targeted physicians 28 states35 specialties converting customers ehr licenses revenue cycle management services ​developed new software launch revenue cycle including brand strategy digital promotion user events pr 1m yr1 facilitated 25 trade show events per year supporting national regional community initiatives rebranded practice management software services transitioning 300 independent practices new solution established new us leadgen team us including crm market data reporting talent 25 revenue pipeline launched new website design related communication strategies developed advertising trade events public relations built social media strategy including key sites blog ad words ppc seo content development build leads traffic established marketing intelligence function across 300000 physicians defined key targets specialties campaigns analyzed engagement pipeline market trends using crm research satisfaction studies managed team 10 including leadgen specialists outsourced vendors member executive team director marketing executive team member november 2008 may 2011 company name city state aftermarket auto parts distributorretailer 2b b2bb2c reported general managercorporate vp recruited new startup 31 sales increase 48m 2010 managed 100 trade association events across north america relaunched brand new positioning strategy leveraging market research equity entirely new website ad campaign emarketing vehicles stabilized sales 37m 2009 managed customer relationships working national retailers traditional distribution channels service diy difm markets supporting 14000 store locations north america created unique marketing support us canada initiated business review strategic plan largest retail customer 3400 locations market tests licensing evaluation new product expansion worth 5m sales 2010 grew business 42 versus 2009 managed contributed executive staff member reestablished market sales focus channel strategies momentum new sales organization annual budget 2m spend 25 branded customer promotion programs channel marketing manager april 2006 september 2008 company name city state 150m retail business 2b fki industries fki sold melrose liquidated reported vp marketing company divested strategically managed 20m customer merchandising inline product promotion programs retail national accounts created 5m new brand designer collection program retailers etailors new products packaging promotions internet advertising merchandising led project management china sourcing store rollout created new hickory hardware brand customer programs including innovative merchandising lifestyle graphics messaging website consumer tools packaging upgrades menards home depot lowes ch briggs 50m established new corporate new product development process tracking reduced npd schedules 30 established led lowes marketing team hiring resources setting process leading monthly service product marketing programs top customer 20m annually 11 2007 managed agencies vendors upgrade quality marketing strategy branding graphics messaging communications achieved first consumer ad campaign including consumer print hgtv sponsorship online market place conducted market research projects among pros diy consumers establish branding message channel differentiation strategies various products resulting packaging promotions new web strategy sr marketing manager consultant september 2004 april 2006 company name city state startup b2b company speed clinical trial enrollment reporting coo consulting area small businesses created startup marketing led implementation brand sales channel partners marketing 1m pipeline generated 400k closed contracts first six months 12m pipeline targeting pharma research physicians strategic market manager april 1999 september 2004 company name city state annual sales 350m b2b technology services data software division reed elsevier reported general managervice president responsible brandproduct mgt customer service business development renewal revenues 21m annually generated business development revenues 300k annually reseller agreements directed database software relaunch emphasis brandproduct repositioning outsourcing services 18 growth developed annual marketing plans including direct mail advertising tradeshows public relations product sales strategy led website redesign brand relaunch offering integrated marketing multiple target audiencesindustry segments led acquisition merger opportunities evaluating market position financial performance due diligence initial interest senior product manager august 1996 november 1997 company name city state annual sales 120m design leader marketer giftwrap bags accessories retail channels occasion gift wrap accessories created revenue 30m programs warehouse clubs mass merchants dollar chains defined premium gift wrap line positioning created brand identity launched new product 1m new business grew revenues private label programs varying distribution channels incremental 2m sales created three new licensing programs worked licensors creative operations resources develop positioning product design launched field sell materials displays trade advertising led development merchandising systems including permanent fixtures promotional displays instore signage conducted quantitative research evaluate 200 seasonal designs select skus create positioning market materials brand manager october 1990 july 1996 company name city state annual sales 400m berol business promoted sharpie brand manager 150m sales accessories art writing products manager 7om sales product manager berol writingoffice products 18m sales asst product manager artwriting products 80m sales managed 3m brand marketing budget annual basis tracked monthly delivered multibusiness plans budget identified analyzed p l objectives cost requirements market pricing business opportunities redefined core brand created positioning redesigned products launched market increased sales 27 generated new distribution five top retailers 2m incremental sales via national communications campaign build sales branded import line set quality standards implemented marketing redefined target segment reversed 10 decline created intriguing print campaigns national market limited budget timing 500k budget teen product line conducted quantitative research evaluate 200 seasonal designs select skus create positioning market materials identified national tiein partners reduce print campaign costs increase reach capture multiple audiences managed advertisingpr agencies budgets set objectives approved media plans conducted reviews initiated delivered 150k 3phase direct mail campaign target segmented art consumers involving national tiein partners product sampling incentives communication reaching 80 national market supervised brand team managed priorities development marketing projects daily annual assignments education training inbound marketing 2017 hubspot academy city state strategy facilitation certification 2010 leadership strategies group city state master business administration management belmont university city state management completed degree keeping fulltime career position marketing university kentucky city state earned 75 expenses senior woman year finalist whos professional development courses branding identity development internet marketing customer centric selling web site design marketing manage people dale carnegie leadership course creating effective promotions leadership development driving innovation advanced microsoft office suite writing effective copy leading teams diverse personalities p g leadership writing technology microsoft office suite 2013 word excel powerpoint publisher project constant contact emma survey monkey salesforce dynamics knowledge hubspot hootsuite eloqua marketo indesign photoshop illustrator html software life cycle project management programs

CONSULTANT

aviation maintenance egress leading petty officer leading petty officer summary obtain position utilize unique technical management skills acquired military career maintains active government secret security clearance expert aviation environmental control egress systems quality assurance maintenance management training safety proficient microsoft word excel power point collateral duty inspector egressenvironmental control systems 8 years collateral duty quality assurance representative aviation egress ordnance systems 5 years full systems quality assurance representative 1 year quality assurance safety observer cadspads 6 years fa18ef low power engineapu turn operator qualified fa18 super hornet plane captain assuming responsibilities dailyturnaround inspections servicing operation twelve 65 million dollar aircraft ensuring full mission capable status diligently showing expertise emergency procedures ground safety 31 fighter pilotsaircrew 245 maintenance personnel aviation gas free engineerconfined space entry supervisor safety observer excellent communication team building leadership abilities experience aviation maintenance egress leading petty officer leading petty officer october 2001 current company name meritorious unit commendation accomplishing 3000 mishap free flight hours maintaining safe work environment awarded humanitarian service medal lieu 2004 tsunami relief efforts banda aceh indonesia received good conduct medal 4 3 years obedient zealous behavior global war terrorism service medal directly supported global war terrorism deployed 5th fleet area responsibility persian arabian gulfs global war terrorism expeditionary medal supporting global war terrorism deployed 5th fleet area responsibility oman persian gulfs sea service ribbon 5 marksmanship medal qualified expert marksman 9 mm m9 pistol national defense service medal navy squadron battle effectiveness award sustained superior performance operational environment within command enlisted aviation warfare specialist wings focused field aviation warfare specializing administration logistics cprfirst aid safety junior sailor quarter 1st quarter fy14 spearheaded vfa2 coats kids christmas drive directly involved atsugi japan kanagawa prefecture community trash pickup volunteered lead personnel naf atsugi japans earth day base clean quality assurance representative enforced us navy quality assurance guidelines 230 maintenance personnel 50000 production manhours aircraft scheduledunscheduled maintenance tasks conducted 500 final safe flight inspections ensuring highest quality work audited monitored 44 safety programs 13 work centers related aviation compliance regulations established controls maintained documentation interpreted test results quality assurance representative conducted gas free tests 30 fuel cellstanks issued certificates safe entry monitored completion 12 fa18f aircraft aviation maintenance egress work center shift supervisor supervised 16 personnel performing scheduledunscheduled maintenance egress environmental control systems 300 fa18abcdef aircraft responsible qualification training 50 personnel 9 fleet squadrons transitioning f14s fa18ef platform including qualification 8 collateral duty inspectors volunteered instructor advancement training indoctrination warfare training contributing advancement 31 personnel 15 warfare qualifications implemented superior technical troubleshooting techniques ensuring optimum aircraft performance combat readiness ever changing high stress environment aviation egress environmental control systems technician trained 800 sailors aviation maintenance practices repair fa18abcdef aircraft egress environmental cryogenics systems attended advanced egress environmental control systems maintenance courses gaining vast knowledge troubleshooting egress environmental control cryogenics systems maintainedrepaired egress environmental control cryogenic systems 300 fa18abcdef aircraft worked flight controls power plants related equipment full systems quality assurance representative excellent schematictechnical manualdiagram interpretation education specialized military schoolstraining advanced environmental control safety equipment maintenance troubleshooting navy course c5550056 alss configuration management navy course c5550046 nalcomis ooma qa administration leadership techniques advanced primary quality assurance safety observer gas free engineering work center leading petty officer aviationaircraft support advanced corrosion control electro static discharge satisfactorily completed 728 day maintenance refresher course instruction instructed martin baker representative joe glasser martinbaker sju17 series naval aircrew common ejection seats naces course consisted principles operation 728 day inspection procedures arming dearming procedures ejection seat removal installation completed navy knowledge online professional military education via naval warfare college e1 e7 completed navy knowledge online course managing angerstress work environments 1 1996 graduate gateway high school city state graduated 2 years early valedictorian scores ranked top 5 300 candidates 19981999 attended foothill college local union iron workers 155 20132014 attended grand canyon university completing four courses earning 16 credits toward ba science public safety emergency management public safety emergency management skills book c configuration management counseling cpr documentation first aid instruction instructor interpretation leadership logistics managing navy naval personnel pick quality quality assurance qa safety teamwork troubleshooting

AVIATION

general accountant professional summary around 6 years experiences field accounting banking works egyptians foreign companies im really honored introduce hardworking good communication skills highest level integrity honesty loyalty strong beliefs goal orientated sober habits desire produce best work areas expertise abdul aziz abdul ghafar ahmed final accounts balance sheet ability deal accounting program quickbooks ability make financial statements accounting cycle excel skill microsoft word skillfulness computer work experience 062014 102016 company name completion opening customer account using national bank egypt system checking requests opening account make sure compatible egyptian standards opening account serving 50 branches per day complete nearly 500 accounts per day customer service green towers egypt alexandria 032013 052014 dealing directly customers either telephone electronically face face respond promptly customer inquiries handle resolve customer complaints provide pricing delivery information set new customer accounts 1page emailhassanaly1014yahoocom mobile phone 2 01207673477 process orders forms applications requests organize workflow meet customer timeframes manage customers accounts keep records customer interactions transactions record details inquiries comments complaints record details actions taken maintain customer databases 102011 022013 general accountant company name city job description preparation financial accounting reports presentation financial manager prepare reports weekly monthly revenues expense prepare journal entries complete general ledger operations accountbank reconciliations review process expense reports assist preparation coordination audit process 082010 092011 general accountant company name job description preparation financial accounting reports presentation financial manager prepare reports weekly monthly revenues expense prepare journal entries complete general ledger operations accountbank reconciliations courses fulfilled requirements final accounts balance sheet contracting accounts guide accountant center grade excellent education may 2010 trained accountant walid hamdy hashem office account solution jan alexandria university personal information full name hassan aly aboulela marital status single military status exempted languages arabic mother tongue good written spoken english skills accounting accountant arabic balance sheet bank reconciliations com resolve customer complaints customer service databases delivery email english expense reports financial financial accounting financial statements forms general ledger lecturer excel office microsoft word page pricing quickbooks telephone phone workflow written additional information personal details full name hassan aly aboulela marital status single military status exempted 3page

ACCOUNTANT

business development professional summary seeking meaningful part fulltime employment organization could benefit professional experience business development management training business support core qualifications years advertising marketing years experience developing maintaining marketing plan budget years experience staff training site coaching maintain great working relationships use box thinking find solutions complex issues years experience product development launch marketplace skilled design software indesign illustrator photoshop maintain great attitude stressful times versatile various personality types mentoring spirit love see others succeed open mind change open learning continuously improving experience 012012 012014 business development company name city state developed start budget 500000 new business corporation collaborated business partners design creation entire business concept developed logo menus designed advertisements radio spots flyers cards etc marketing new business created cost controls interviewed hired trained entire staff created maintained strong regular clientele personal interaction guests identified solved areas concern guest recovery operations lead running operations ongoing coaching staff financial management business helped create marketing materials grow business met maintained state requirements regulations food safety regulations procedures bar liquor license laws regulations lead management team oversaw payroll bookkeeping created maintained social media including ongoing website changes set maintained entertainment schedule budget promotional materials implemented employee incentive programs developed executed guest loyalty programs purchasing manager maintained weekly inventory oversaw weekly ordering food supplies necessary run operations ran weekly meetings chefs partners strategize implement new ideas programs established maintained cost controls profit analysis collaberated national brands help brand product teamed national brands promote events pos materials giveaways specials partnered major suppliers rebate programs contract negotiations identifying cost savings worked major suppliers figure plate cost identify profitable non profitable items menu placement 011985 012011 business management company name city state lead management team developed guest loyalty programs developed guest satisfaction procedures developed implemented policy procedure manuals created recipe guides plating procedures 14 units maintain consistency created print marketing materials created maintained social media maintained website changes corporate trainer lead training motivating coaching 1000 staff members help others see potential help others take steps necessary advance company developed training manuals developed job descriptions every position within company worked chefs create recipes specials keep things fresh maintaining cost controls retail product development help develop retail product packaging labels helped worked food processing authorities establish shelf stability ingredient nutritional information labels helped worked retailers establish brand market big box stores retail grocers convenient stores met national buyers sell products developed promotional sales programs created pos material presented annual deals purchase incentives set comarketing national brands participated product demos took product national food shows represented product national cooking competitions education 1994 bachelor science biology 1994 graduated unm bachelor science degree major biology professional affiliations juvenile diabetes foundation american heart association make wish foundation skills coaching cost controls marketing point sale promotional advertising marketing sales business management cooking corporate trainer food processing packaging plating product demos product development retail retail marketing sales programs training manuals budget business development purchasing financial management food safety incentive programs inventory operations ordering payroll purchasing purchasing manager fundraising great attitude illustration marketing plan mentoring photoshop solutions staff training

BUSINESS-DEVELOPMENT

wms consultant objective looking position supply chain consultant optimize companys business providing supply chain solutions building efficient customer relationship summary skills strong understanding supply chain principles expertise warehouse management functional knowledge end end warehouse systems experience manhattan associates warehouse systems complete understanding inbound inventory outbound warehouse excellent knowledge software development life cycle emphasis analysis testing ability clearly define execute test plans procedures ability meet deadlines deliver projects time strong analytical problem solving skills hands experience troubleshooting computer hardware peripherals work experience company name city state wms consultant 052015 current created test cases inbound receiving putaway fields verified asns parsing multiple asns using xml format created inbound outbound license plate numbersilpnolpn configured tested system directed manual putaway configured inventory move item one active location another one active location reserve configured wave management task management locations wave process types inventory need types tested partial shipment rf receive menu tested pix transaction keep track inventory movement worked backend testing databases writing sql queries join tables verify data etc environment manhattan associates wmos 2013 sql server 1102 client lifung2013 company name city state quality assurance engineer 112014 052015 performed necessary software hardware evaluations per clients requirements designed modified user interfaces accommodate new verticals assisted engineers troubleshooting configuring lans switches routers firewalls modified tested prototype using working models computer simulation documented reported bugs developers ensured data production server valid redundant worked engineering disciplines evaluate interface hardware software analyze operational performance requirements overall systems worked towards customer satisfaction overall sales analyzing correcting internal software customer problems performed site surveys commissioned installed hardware equipment clients site company name city state junior peoplesoft developer 062014 112014 implemented web based applications using oracles peoplesoft technology internal projects company worked oracles peoplesoft supply chain module scm implement customer order inventory fulfillment management used peopletools develop order management portal implemented business logics order management system worked relational databases querying relevant data optimizing performance normalization worked eight steps peoplesoft application development emphasis design creating page definitions involved various aspects software development generated reports using peoplesofts structured query report sqr environment oracle peopletools 846 oracle database express 11g company name city state senior technology consultant 012012 052014 assisted users hardware software issues using universitys lab resources monitored managed computer labs university florida assisted professors setting lab exams practical experiments organized maintained online classroom reservation system enforced lab policies procedures promoted senior technology consultant period work certified technology consultant academic technology labs university florida education master science computer engineering may 2014 university florida city state usa received achievement award college engineering university florida academic accomplishment bachelor technology information technology 2011 anna university city state india graduated first class distinction technical skills programming languages java web technologies html5 css3 java script php jquery development ide eclipse microsoft visual studio 2012 matlab database microsoft sql server r2 oracle 9i10g11g testing tool microsoft test manager software suite manhattan associates scope oracles peoplesoft supply chain managementscm

CONSULTANT

engineering technician professional profile obtain challenging career electronic technology field extensive experience successfully testing analyzing complex circuit packs systems takes initiative take challenging problems follows resolution capable working independently team player worked fiber optics receivers transmitters since 1999 qualifications critical thinking effective multitasking deadline compliance works well pressure highly responsible reliable establishing goals setting priorities​ team player initiative work independent experienced production scheduling excellent problem solving skills troubleshooting component level schematics reading microsoft office suite expert relevant experience personally managed production activities guarantee 100 orders shipped ontime promoted team leader within 4 years employment planned directed coordinated assigned manpower efficiently meet production requirements tracked daily processing reports 100 accuracy cut inventory half improved ontime delivery 100 reducing scrap proudly rated management leading performer worked rd technical services teams execution experimental pivotal batches problem diagnosis used operational knowledge systems parts components solve problems arose assembly work experience engineering technician 122014 052015 company name city state tested cwb analyzed component level work complex detailed manufacturing documentation andor verbalwritten instructions install parts along moving production line engage practical application engineering science technology thermal technician 072006 current company name city state leads thermal production line engage practical application engineering science technology analyze interpret blueprints determine precise specification work complex detailed manufacturing documentation andor verbalwritten instructions apply basic mathematical skills solve technical problems measure dimensions products verify conformance specifications using measuring instruments rulers calipers gauges andor micrometers handled measured mixed chemicals following prescribed methods testing requirements perform leak checks vacuum mechanical assemblies using leak detection systems set operate production equipment accordance current good manufacturing practices sops calibrate align focal plane arrays perform video setup function test verify alignment electrical alignment mrt mrc final test thermal devices prepare operational reports provide information supervisors recommended corrective actions minimize rate product defects communicate product machine failure details design team reliability departments maintain repair status spreadsheets used production department quality review meetings technical support specialists 021992 112003 company name city state helped achieve company goals supporting production workers worked engineers troubleshooting issues test systems performed testing troubleshooting anyall products including printed wiring boards integrated circuits systems meet engineering specifications trained peers analysis processes getting speed performed daily analysis routines using established troubleshooting techniques developing implementing new techniques knowledgeable application advanced electronics theories collaborated worked supervisory engineering functional personnel conducting special studies proving new equipment worked engineers starting surface mount line worked hp test sets troubleshoot field returns using schematics tuned circuit packs different wavelengths education 2002 associate science northern essex electronic technology engineering computer system city state usa 37 gpa certificate microsoft office graduated deans list 2004 associate degree hesser college paralegal studies city state united states gpa gpa 40 coursework english communications writing legal system training class affiliations organized team lucent make workforce management work together order better communications productive satisfied workforce skills microsoft office suite 2013 reading schematics troubleshooting problem solving lean manufacturing inventory government selloffs

ENGINEERING

secretary ii summary energetic management professional seven years experience highlevel executive support accounting roles organized dedicated professional excels prioritizing completing multiple tasks simultaneously following achieve project goals experience secretary ii dec 2014 jun 2016 company name city state served primary support channel five sales executive albuquerque east albuquerque west santa fesouthern colorado central utah northern utah territories created maintained computer paperbased filing organization systems records reports maintained 100 adherence budgetfinance goals approved travel expenses reimbursement requests director operations oct 2007 aug 2014 company name city state implemented complete accounting system transisition peachtree manufacturing quickbooks pro increased revenue year end due better tracking expenses income direct manager staff 315 employees supervised aspects daytoday business dallas tx office employees operations coordinating reports budgets information satellite houston tx office developed policies procedures responsible trimming operating budgets eliminating excess spending inventory mismanagement boosting productivity managed production schedules order status reports network 30 franchise stores point contact escalated order related issues customer service via phone call email website correspondence assisted design implementation launch four websites directed positioning company worldwide web help compete industry managed new product development launch served primary point contact design functionality custom proprietary inventory management software boosted revenue identifying unaccounted inventory missed sales opportunities marketing directorexecutive assistant jan 2003 oct 2007 company name city state responsible implementing online marketing strategy helped increase property listings 42 monitored areas media make sure real estate agents present marketing strategies ahead customer client demands maintained operations including updates demands purchasing new equipment like desktops laptops maintaining existing equipment software updates decommissioning obsolete equipment disposal telco engineerupper tier escalations jan 2002 jan 2003 company name city state consistently maintained 92 timely completion circuit install escalations utilized provisioningimplementation skills background aid field completion scenarios maintain 90 close ratio pending escalation orders associate relocation consultantproperty management coordinator jan 2001 jan 2002 company name city state maintained portfolio 75 residential properties placed property management employees working abroad ericsson electronics acted sole point contact property management clients associate head ericsson electronics relocation contract team using high multitasking ensure clientcustomer issues completed 100 satisfaction implemented new reporting system computer database assuring pertinent information captured well maintained assured complete accurate file renter information properties managed sold assistant community sales associate may 1998 sep 2001 company name city state communicated recommendations builder home phase construction created maintained customer files implemented computer tracking system status updates demonstrated homes assisted selection floor plans options resolving customer service related issues maintained exceeded 100 adherence new home sales goals education associate arts business management 2010 university phoenix city state usa 369 gpa skills account management accounts payablereceivable adobe bookkeeping customer service database management expense reports hiring human resources inventory management control marketing strategies meeting planning new product development office management online marketing peachtree accounting policies procedures property management purchasing quickbooks pro real estate production scheduling

AUTOMOBILE

electrical cad designer summary highly motivated team player vast skill set strong work ethic proficient computer aided design cad experienced autocad microstation onsite installation experience domestically internationally fluent verbal written spanish highlights excellent communication techniques multidisciplinary exposure project management lean principles knowledge autocad expert complex problem solver sharepoint microsoft excel project visio engineering operational functions assembly drawing accomplishments mastered proprietary engineering software programs systems provided onsite field installation assistance training domestically internationally accomplished writing technical training troubleshooting reference documentation english spanish cad coordinator controls electrical groups lean six sigma certification yellow belt green belt levels experience electrical cad designer 052012 032017 company name city state electrical cad designer north america facilities engineering group create assist creating maintaining accurate electrical drawings plan views electrical equipment one line riser diagrams panel schematics panelboard schedules lighting plans support process control forming electronics cold end packaging groups cad andor design needs write scopes work electrical contractors order equipment support north american factories providing drawings technical information spare parts designing minor projects project planner 012011 052012 company name city state project planner machine manufacturing global glass technology group track orders machine parts ontime delivery machine shops glass manufacturing facilities based production schedules create work orders goto contact coordinate rush shipments customer service representative third party suppliers machine shops coordinator machine parts repair program customer service representative 092008 012011 company name city state global equipment sales global glass technology order entry price quotes arrange shipments expedite rush shipments emergency situations process control designer field service technician 111998 092008 company name city state process control services global glass technology design proprietary control panels various furnaceforehearth heating cooling processes defined project scope budget customer requirements domestic international facilities configuration systems field equipment perform functional check completed panels order panel field equipment w rite scope work specifications field contractors onsite installation training domestically internationally english spanish write technical training troubleshooting documents plant personnel colleagues teach training classes new existing systems equipment english spanish education industrial electronics owens community college industrial electronics associates degree program spanish international relations state university new york dual major spanish international relations bachelor arts program skills microsoft office word excel powerpoint outlook autocad microstation projectwise explorer adobe professional jd edwards erp hart communication sharepoint sap experience

DESIGNER

senior medical recruiter summary versatile resultsoriented responsible professional creative business achievements health fitness industry service industry medical recruiting industry well customer service industry person proven ability meet business needs creative solutions one consistently demonstrates passion excel business development customers company one utilizes diverse strategies woven focused qualification techniques consultative persuasion methodology strategic product positioning creative proposals leading customized solution highlights microsoft word microsoft office excel sales force power point highlights superior communication skills ms office proficient experience senior medical recruiter may 2013 july 2015 company name city state managed team within 4 months hired received 2 promotions duration company fielded average 2030 customer service calls per day confirmed appropriate changes made resolve customers problems trained new employees company customer service policies service level standards conducted reference background checks job applicants developed creative recruiting strategies met anticipated staffing needs communicated duties compensation benefits working conditions potential candidates managed phases recruitment including defining hiring management needs posting available positions developed reports employee headcount monthly hr reports quarterly training reports contacted job applicants inform application status researched recommended new sources candidate recruiting maintained accurate candidate tracking system reviewed applications resumecurriculum vitaeplaced assigned employees clinics hospitals medical facilities communicated efficiently employers employees ensuring needs met timely effective manner performed background checks potential employees well checking upon given references transcripts credentials negotiated salary problemsolving counseling established rapport candidate current allen personal assistant september 2009 assisted older adults weight training programs setting equipment providing detailed instructions encouraged clients engage group fitness classes activities gym meet fitness goals led weekly meetings review performance offer direction motivation guidance toward achieving individual plano tx dallas tx coursework exercise science nutrition science sourcing services international handled incoming outgoing correspondence including mail email faxes screened telephone calls inquiries directed appropriate devised maintained office systems efficiently deal paper flow created expense reports using microsoft excel spreadsheets conducted extensive online phone research personal trainer company name fitness motion energy fitness dfw surf taught clients modify exercises appropriately avoid injury recorded training sessions maintained package rates client contributed increases sales personal training department participated club promotions recruit new members increase club sales met minimum monthly revenue service customer satisfaction goals facility goals education associate science nursing collin county community college nursing coursework human anatomy physiology certified nutritionist attended sports nutrition seminar certified weight management consultant cooper institute dallas personal information 2004 us 2013 us interests big brothersbig sisters dallas texas 20022004 racefor cure dallas texas 2008present habitat humanity dallasmckinney texas 2009present park tavern toys tots dallas texas 2012 smu alumniaction autism dallas texas 2012 meals wheels dallas texas 2012 dallas darlins wafl arena football league dallas texas 2013 interests golf rock climbing yoga hiking paddle boarding crossfit groupteam motivating giving backhelping community cycling 031999 011998 skills anatomy benefits communication skills counseling client clients customer satisfaction customer service dependable direction email staff training expense reports faxes hiring hr management consultant meetings microsoft excel excel mail microsoft office ms office office power point microsoft word organization skills physiology policies problemsolving rapport recruiting recruitment research sales scheduling spreadsheets staffing team player telephone phone training programs additional information volunteer experiences big brothersbig sisters dallas texas 20022004 race cure dallas texas 2008present habitat humanity dallasmckinney texas 2009present park tavern toys tots dallas texas 2012 smu alumniaction autism dallas texas 2012 meals wheels dallas texas 2012 dallas darlins wafl arena football league dallas texas 2013 interests golf rock climbing yoga hiking paddle boarding crossfit groupteam motivating giving backhelping community cycling 031999 011998 tx 2004 us 2013 us

FITNESS

hr specialist summary energetic administrative assistant 30 years experience highlevel executive support roles organized professional dedicated focused excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority adept managing multiple projects ease using expert time management methods highlights administration accountinghr administration office support purchasing inventory popr accountinghr payroll billing collection sales management marketing real estate leasing commercial technical translations customer service certified strong organizational verbal written communication skills analytical problem solving skills ability manage priorities work flow independent selflearner creative dedicated flexible reliable detail oriented innovative team player proficient microsoft words excel as400 outlook accomplishments developed implemented new procedure accounting creating spreadsheet open balances collection follow weekly helped reduction 30 cost unpaid balances experience hr specialist june 2014 june 2014 company name city state coordinated regular temporary interviews line management conducted reference check vetting potential candidates interacted potential employees notifying application status necessary information complete application process assisted various departmental functions payroll employee relations compensation files filing confidential documents leasing agent october 2012 april 2014 company name city state greeting future residents answering questions regarding leasing presenting models taking applications following guests walkin filing taking workorders payments rent fees administrative assistant september 2006 october 2012 company name city state supported multiple level management team members initiated coordinated executed administrative support branch managers assisted engineers project managers proposals technical reports invoicing clients collections compiled information created spreadsheets supervisor review development implementation department systems procedures needed managed supervisors calendars independently scheduled appointments maintained training program training lists reported anticipated participation levels placed calls confirm registrations training programs remind participants event details developed strategic operational plan improve work flow reevaluating priorities resulting increasing efficiency meet deadlines sending documents demonstrated high level professionalism dealing confidential information implemented new procedure accounting creating spreadsheet open balances collection follow weekly helped reduction 30 cost unpaid balances french speaking executive assistant august 2005 september 2006 company name city state updated ceo calendar coordinated meetings french clients bookkeeping duties ability maintain process clients files exhibitor services representative august 2004 august 2005 company name city state assisted exhibitors orders office show sites freight billing coordinated foreman set striking exhibitor booths payroll clerk march 1999 august 2004 company name city state processed payroll weekly 1500 employees full time part time unions using 400 payroll system demonstrated accuracy fast pace meet deadlines payroll transmittals corporate audited hours pto information processed new hiring terminations data changes employee reports w2 i9 new hires performed various payroll bookkeeping functions education ba administration commercial administration 1982 university grenoble city france marketing commercial english accounting work history company name languages fluent speaking reading writing english majored commercial english french native skills office support accounting billing bookkeeping customer service employee relations filing hiring hr inventory invoicing marketing meetings excel outlook windows word payroll pr proposals purchasing real estate sales management spreadsheets supervisor training programs translations written communication

HR

director business development summary dedicated driven sales marketing strategist 8 years experience cloud software industry proven ability research develop implement technical sales marketing plans expert technical content development sales collateral effectively reinforces solution benefits skilled writer trainer presenter fast learner works well pressure committed team success highlights director business development privacy data systems llc dedicated driven sales marketing strategist 8 years experience cloud software industry proven ability research develop implement technical sales marketing plans expert technical content development sales collateral effectively reinforces solution benefits skilled writer trainer presenter fast learner works well pressure committed team success skills core competencies presales implementation support development marketing strategies competitive analysis market research development training materials product positioning branding product demonstrations development sales collateral public media relations web print content development client support post sales ability listen understand relay business needs technical development teams adobe creative suite photoshop illustrator indesign adobe acrobat crm proficiency administration salesforce microsoft dynamics crm applications including limited customization reports dashboards data importexport planningorganization exemplary planning organizational skills high degree detail orientation innovative problemsolver generate solutions using creativity past experience resourceful efficient project manager skilled wearing many hats thinking outside box experience company name director business development 072007 092015 previous director sales marketing privacy data systems llc software development company provides senditcertified patented cloudbased secure communications platform senditcertified provides encrypted messaging large file transfer esignatures cloudbased encrypted storage biometric authentication delivered via web desktop mobile apps ms outlook integration customized apiweb services contribute development refinement companys vision strategy support overall process company management growth new business channels liaise department heads implementation companys strategic operational plans develop review report business developments strategy ensuring strategic objectives well understood executed team ensure efficient effective marketing advertising planning perform market analyses research competitive landscape develop manage strategic sales opportunities management varmsp sales channels management inside outside sales resources design administer companys crm system salesforce including reporting dashboards custom applications data management director franchise sales 012003 122007 corporate atlantic region helpusell real estate assisted regional director management large 9state region oversaw executed marketing potential franchisee candidates managed consultative sales process initial inquiry close utilized technology increase efficiency sales process company name 091996 051999 analyzed product need companywide individualstore basis allocated merchandise units based intricate sales criteria inspected incoming merchandise quality control worked collaboration purchasing team professional skills communications exceptional listener communicator effectively conveys information verbally writing highly analytical thinking talent streamlining complex work processes talent locating analyzing online information market data education bachelor science may 1996 texas university interests 2007present youth rec cheerleading coach allen sports association 2010present league director allen sports association board additional information community involvement 2007present youth rec cheerleading coach allen sports association 2010present league director allen sports association board skills adobe creative suite adobe acrobat photoshop advertising api benefits branding business development competitive competitive analysis content development creativity crm client support data management illustrator indesign director marketing plans market research marketing strategies marketing strategist marketing market media relations messaging microsoft dynamics ms outlook works communicator organizational skills outside sales positioning presenter problemsolver processes purchasing quality control fast learner real estate reporting research sales software development strategy strategic technical sales trainer training materials vision writer

BUSINESS-DEVELOPMENT

human resources manager professional summary dedicated human resource manager handson personnel management experience businessrelated academic knowledge blends seamlessly position human resources manager adapt addressing sensitive issues maintaining strictest confidentiality particularly organized efficient flair prioritizing well highly skilled incorporating creative leadership skills achieve business objectives skills equal opportunities facilitation recruitment strategies labor negotiations recordkeeping compensation structuring benefits administration payroll coordination workforce improvements company organization training programs human resources certification new employee orientations compensation benefits termination procedures ms office proficient project management fmla comprehension society human resource management team building indepth knowledge hr compliance trained fmlaadaeeowc knowledgeable hr systems professionals human resources association employee recruitment business mediation adp workforce sharepoint intranet softwar sharepoint intranet software microsoft office microsoft access oracle profit line cpr bilingual englishspanish outlook paychexflex zenefits crimshield docusign conflict management problem solving personnel management interpersonal skills organized efficient diplomatic conflict resolution business knowledge pivot tables work history human resources manager 012018 current company name – city state • sourced contract temp direct hire employees • order vid pid tech numbers employees spectrum charter • onboard new hires hr system zenefits paychex flex • created powerpoint presentation educating employees benefits programs costs designed implemented employee benefit programs • advised management complex employment law issues resolve issue consistently fairly • coach employees supervisory skills increase communications clarify expectations improve performance • counseled employees performance improve quality service efficiency • maintain process necessary company licenses bonds • coauthored companys employee handbook outlining payroll • reconstructed companies hiring process • send documents new hires docusign • work insuring company vehicles filing claims accident reports • run mvrs iix • created offer letter policies company • performance evaluations better performance metrics shadowed employees determine accurate description duties skills required position updated key human resource metrics including turnover terminations using reporting tools hrms database conducted salary survey research exempt nonexempt positions established monitored employee pay scales facilitated criminal background check process new hires developed enforced company policy procedures relating phases human resources activity conducted employment verifications investigations developed facilitated newhire orientations fitness consultant 112017 012018 company name – city state high volume calling 200 calls per day generate sales follow prospects using established golds gym sales systems conduct gym tours using established golds gym sales systems conduct telephone inquiries using established golds gym sales systems explained exercise modifications contraindicated movements participants history injury implemented marketing strategies resulted 12 growth customer base fitness consultant 112017 012018 company name – city state high volume calling 200 calls per day generate sales follow prospects using established golds gym sales systems conduct gym tours using established golds gym sales systems conduct telephone inquiries using established golds gym sales systems explained exercise modifications contraindicated movements participants history injury supervisor 052013 092017 company name – city state • managed member billing accounts using profit line • performed diversified administrative tasks including completing schedule 7 employees • promoted organized variety events children ages ensuring safety • hired interviewed trained kids club attendants • outsourced find potential employees • checked backgrounds kids club employees • payroll kids club department adp provided instruction coaching motivation employees shift developed enforced safety standards procedures food quality sanitation purposes checked job sites accuracy quality ensure specifications project met marked clearance items moved merchandise proper area store supervisor 052013 092017 company name – city state • managed member billing accounts using profit line • performed diversified administrative tasks including completing schedule 7 employees • promoted organized variety events children ages ensuring safety • hired interviewed trained kids club attendants • outsourced find potential employees • checked backgrounds kids club employees • payroll kids club department adp provided instruction coaching motivation employees shift developed enforced safety standards procedures food quality sanitation purposes checked job sites accuracy quality ensure specifications project met marked clearance items moved merchandise proper area store politely assisted customers person via telephone administrative clerk 052009 092017 company name – city state • checked members well answered questions concerns • led programs science technology engineering math young children • assisted new employee orientation greeted incoming customers professional manner provided friendly knowledgeable assistance education bba management 2017 ct bauer university houston city management graduated 3465 gpa member shrm deans list fall 2015 majored management awarded certificate entrepreneurship skills administrative adp benefits billing bonds clarify coach interpersonal skills conflict management conflict resolution cpr bilingual english filing hiring hr law market math meetings microsoft access microsoft office suite outlook powerpoint power point oracle payroll pen personnel management pivot tables policies problem solving profit quality safety sales spanish staffing supervisory skills telephone written communications additional information honors awards presidents list spring 2014 summer 2015 deans list fall 2015 certifications certificate entrepreneurship

FITNESS

merchant services advocate summary management experience desire work best skilled management professional eager contribute expertise strong personnel development skills communication talents toward actively supporting organization maximizing performance highlights client relations specialist team management focused customer satisfaction training development deadlineoriented customer relationship management software crm high customer service standards employee relations specialist call center management experience strong problem solving ability customer service management expertise accomplishments exceeded corporate target customer satisfaction 4 months row experience 072013 current merchant services advocate company name city state solves challenging member situations creatively efficiently maintaining livingsocial brand promise surprising delighting utilizing strong listening skills empathy probing techniques identify reasons disconnect overcome objections builds strengthens relationships merchants providing exceptional merchant experience ensure quality experiences manages logistics promotions directly merchant via phone email quickly responds resolve merchant questionsissues keeps records merchant interactions transactions recording details inquiries complaints comments well actions taken problem solving utilizing internal teams solve complex issues communicates effectively across internal channels provide effective solutions 112013 032014 mobile sales consultant seasonal company name city state provided personalized service exceptional expertise customers handled aspects sale including customer contracts warranties customer payments cash credit cardcheck transactions developed maintained communicated strong uptodate knowledge wireless products accessories pricing plans service features 072012 072013 operations supervisortmobile gen care company name city state maintained client satisfaction oversaw agents meeting required metrics kpis coached agents help grow succeed goals set forth coach behaviors implemented new changes ensure everyone board new changes address concerns took place set career paths mentored individuals seeking move company scheduled meetings interviews also interviewed individuals interest new positions hiring manager assisted training individuals learn skills necessary client lob organized training groups well facilitated quality assured calls ensure company policies meet 082011 072012 operations team leadatt consumer mobility company name city state effectively oversaw agent personal payroll processing attendance etc efficiently trained new employees company policy procedure consistently ensured delivery quality customer service vital sustaining growing client base sent eod report operations teams included hourly interval report information pertained day calibrated every week contact centers client review qa looked intervals ensure service level forecast percentage abandon rate calls answered clients expectations communicated operation management centers go questions concerns day held meetings operations manager also client webex phone review results coached agents daily basis performance quality assurance adherence sales conversion rate etc successfully steered home goods sales operations generate high volume growth revenue 052009 072011 assistant supervisor company name city state maintained contact kitchen staff management serving staff customers ensure dining details handled properly customers concerns addressed speak patrons ensure satisfaction food service respond complaints make conversation assigned patrons tables suitable needs according rotation servers receive appropriate number seatings checked customers ensure enjoying meals take action correct problems presented menus patrons answer questions menu items making recommendations upon request inspected dining serving areas ensure cleanliness proper setup education 2015 certificate systems administrationnetworks pima community college city state usa pima community college certificate systems administrationnetworks 2015 present grade gpa 38 languages english native bilingual proficiency spanish native bilingual proficiency skills operations management team leadership customer experience training

ADVOCATE

sales professional summary talented construction manager twenty years success various projects independent contractor solid experience managing levels small large scale projects extensive experience preparation complete cost estimation accomplished completing project time budget strong leadership relationship building skills providing clear direction explanation plans contract terms meticulous work proficient juggling multiple tasks working pressure take pride attention detail collaborate successfully architects owners construction staff complete multimillion dollar projects experience 012016 current sales company name city state sell rifles pistols shotguns accessories provide quality control state federal required paperwork provide excellent customer service identifying customer company needs provide company maintenance services competently install purchased accessories customer firearms 011992 012015 broadcast engineer construction project manager city state reviewed plans specs schematic design preconstruction completed teardown existing structures prepared new construction coordinated utility service providers according project schedules obtained building specialty permits local jurisdictional agencies conducted weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues performed regular job site observations provide direction general contractor personnel reported immediate supervisors production conformance contract schedule conducted critical preinstallation conferences general contractors subcontractors consultants manufacturers representatives worked construction administration consultants plan field observations schedule digitally archived weekly progress technical knowledge base photographs assigned projects prepared followed required punch lists oversaw entire building turnover process enhancing communication construction managem assisted operations group warranty service repairs determined project schedule included sequence construction activities prepared regular interval progress reports offered technical assistance service providers conducted routine quality audits ensure work progressing per specifications initiated corrective actions guided directed thirdparty inspectors project construction commissioning closeout avoided construction delays efficiently following site inspections timely manner scheduled contractors materials deliveries implemented systems improve process efficiency reduce project duration trained promoted continued education onsite crew members 011985 011992 plumber company name city state full time service repair plumber residential commercial sites developed implemented successful contract platform research implemented leak detection unit built fostered strong relationship sacramento area restaurant community safety officer plumbing company conducting weekly safety meetings review developed taught plumbing code classes new seasoned employees specialized replacing restaurant wastedrain vent systems keeping business open eliminated risks correctly identifying potential safety hazards interpreted blueprints determine locations quantities sizes materials required expanded trade knowledge networking colleagues participating courses seminars read blueprints determine appropriate materials procedures project managed job site hazards accurately locating biohazards lowgrade radiation chemicals independently worked projects offering process coordination cooperation teams complied local plumbing codes throughout duration project inspected structures avoid obstruction delays throughout project prepared detailed records project tasks start finish offered guidance training junior team members education 1972 high school diploma somerville high school city state 1976 associate arts math science somerset county collete city state math science 1978 bachelor arts broadcast communication geneva college city state broadcast communication skills blueprints read blueprints interpersonal communication conferences customer relations excellent customer service direction hiring layout materials meetings networking new construction personnel plumbing plumber improve process progress quality quality control repairs research safety fm scheduling seminars tear technical assistance troubleshooting

SALES

manager finance summary experienced certified public accountant cpa extensive financial audit experience proven track record improve monthly financial close processes analyze financial results areas opportunity audit financial activities identify potential financial misstatements internal control weaknesses strengths include financial analysis reporting financial management budget preparation management revenue management highly organized detailoriented strong interpersonal skills experience manager finance january 2016 current company name city state prepare manage annual operating budget 55 million gross revenue annual capital budget 500000 oversee financial operations annual expenses totaling 45 million oversee daily billing collection activities 9 employees annual patient days 250000 prepare consolidate hospice monthly financial results input lawson general ledger system consolidation financial results trihealth organization analyze financial operations identify opportunities increase revenue reduce cost provide financial updates senior management hospice board trustees hospice finance committee provide financial guidance leadership 10 individual unit managers business director ii january 2010 january 2015 company name city state prepared managed annual operating budget 161 million gross revenue 226 ftes neonatal intensive care unit nicu along 33 million gross revenue 16 ftes 3 departments managed expenses totaling approximately 20 million monitored nicu monthly productivity metrics prepared managed capital budget totaling 700000 analyzed monitored monthly financial performance evaluate variances managed physician professional fee billing approximately 125000 charges totaling approximately 113 million 13 regional hospitals reduced physician professional fee charge entry billing days 11 5 business days director finance january 2007 january 2009 company name city state reduced monthly financial closing process 13 8 business days managed daily operations finance department 6 employees assisted managing financial operations hospital assisted preparation annual operating budget 180 bed hospital gross patient revenue totaling approximately 375 million facilitated external audit activities 2 years significant findings implemented lawson general ledger system assistant cfo january 2006 january 2007 company name city state prepared monthly journal entries reviewed monthly financial results accuracy validity prepared monthly financial schedules submission corporate office worked closely hospital managers prepare annual operating capital budgets 150 bed hospital gross revenue totaling approximately 14 billion assisted cfo managing daily operations finance department hospital facilitated completion external internal audits developed processes correct audit issues director decision support controller emory january 1999 january 2001 company name city state coordinated hospital monthly financial close activities managed daily operations accounting department including direction staff ensure department hospital goals met assisted analysis maintenance hospital staffing levels productivity assisted cfo managing day day financial operations hospital assisted annual operating capital budget processes maintained accuracy integrity alliance decision support system fullyintegrated cost accounting managed care contract modeling system 6 hospitals utilizing decision support system performed financial analysis hospital operations 6 hospitals including detailed cost information managed care contract information physician profiling utilization analyzes director company name city state office instrumental planning coordinating implementing sarbanesoxley section 404 test strategy hospital level processes approximately 180 hospitals managed annual audit plan processes related areas payroll service centers physician services created reports audit results communicated audit issues company management oversaw hospital financial audits evaluated audit supervisors performance manager company name city state office supervised directed daily progress audits managing staff performance discussed audit issues findings audit engagement team hospital management presented audit findings recommendations hospital senior management reviewed audit memoranda working papers technical accuracy completeness prepared conducted performance evaluations staff assigned audit engagements prepared engagement memoranda working papers summary audit reports previous employment history available upon request education bachelor science accounting university south carolina city state accounting certified public accountant cpa state south carolina 3 skills accounting audit reports billing budgets budget closing cost accounting certified public accountant cpa decision support direction senior management finance financial financial analysis financial audits financial operations general ledger hospice internal audits lawson leadership managing office modeling monthly financial close payroll processes progress sarbanesoxley staffing strategy supervisor

FINANCE

engineering technician professional summary engineering technician specializing quality control sector analytical thinker skilled collecting data executing product testing procedures precision ease resultsdriven focused engineering technician successful prioritizing safety promoting costeffective solutions exceeding customer expectations determined maintenance worker skills performing routine operation checks work equipment always exercising safety measures limit injuries hardworking employee 2 years carrying oral written instructions effectively efficiently uses constructive criticism improve skills job performance safetyminded maintenance worker tasked troubleshooting general plumbing minor electrical work enthusiastic professional promoting excellent attendance record willing assist team members completing assigned tasks organized dependable candidate successful managing multiple priorities maintaining strong work ethic exhibiting positive attitude willingness take added responsibilities meet team goals friendly student available weekend evening andholiday shifts considered hardworking punctual driven seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills dedicated customer service professional knowledge service delivery proven multitasking abilities committed maintaining professional relationships increase profitability drive business results customer service representative bringing topnotch skills oral written communication active listening analytical problemsolving skills enhances customer experiences employing serviceoriented behaviors understanding customer desires providing customized solutions build loyalty skills installation strong leaderteam leader customer service cash handling self starter excellent communication skills power hand tools willing learn repair work planning groundskeeping landscaping handheld computers pressure washing safety monitoring compliance mechanical repair critical thinking facilities painting repair heavy object lifting troubleshooting diagnostics work history engineering technician 012018 122020 company name city state read interpreted blueprints technical drawings schematics computergenerated reports followed verbal instructions hand sketches adapt modify tooling applied engineering principles develop operate electrical mechanical data processing systems performed work according project schedules high quality standards collaborated engineers new product introduction phases develop verify design changes tracked hours expenses project detailing action charge improved product quality customizing tools eliminating variability warehouse worker 012016 112019 company name city state operated pallet jacks material moving equipment receive transport items various warehouse locations alternated goods inventory observing firstin firstout approach keep shelves organized properly stocked used handheld devices computers record monitor inventory levels completed audits uncover address inaccuracies acknowledged safety issues contacted shift supervisor regarding concerns quick resolution loaded unloaded moved material storage production areas consistently lifted materials weighing much number pounds simplified shipping receiving processes improved workflow operated company vehicles heavy equipment focus safety risk management checked packages merchandise damage notified vendors processed incoming shipments upon package receipt scanning boxes envelopes using software update system placed incoming inventory optimal storage locations promote continued accuracy easy retrieval wrapped pallets shrink wrap prior loading updated daily logs regular shift activities incident details recorded information shortages discrepancies keep records current accurate measured dimensions finished pieces conformance specifications cleaned maintained warehouse compliance osha safety standards evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors identified inadequate materials faulty equipment brought supervisors attention managed product staging efficiently transfer items receiving storage shipping locations performed general housekeeping cleaning tasks including sweeping pulling weeds power washing readied product pallets optimal storage shipment carefully organizing boxes balancing weight inspected work areas cleanliness obstacles removed cartons boxes keep work areas organized hazardfree labeled accurately moved customer orders meet shipment timetables minimize errors completed number customer orders day warehouse setting operated rf scanners track merchandise verify contents containers moved products sizes using overhead cranes forklifts equipment consistently meeting challenging performance goals kept documentation records accurate uptodate latest data prevent errors processing delivery maintained strong vendor connections arranging pricing delivery structures managing specific shipment paperwork concerns customer service associate 062014 072016 company name city state developed actualized customer service initiatives decrease wait times maintained customer satisfaction forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers developed community reputation commitment customer satisfaction strong client relationships maintained accurate current customer account data manual forms processing digital information updates collected customer feedback made process changes exceed customer satisfaction goals resolved concerns products services help retention drive sales improved operational efficiencies managing customers requests store inventory transactions new purchase orders pricing needs improved customer satisfaction ratings addressing issues fostering timely resolution informed customers special promotions provided detailed information various products recommended products customers thoroughly explaining details responded customer requests products services company information answered customer telephone calls promptly avoid onhold wait times cultivated customer loyalty promoted repeat customers improved sales education schenck civilian conservation center city state ged 082017

ENGINEERING

applecare cpu advisor summary goal establish rewarding career customer service data entry using skills excel proficiency organization collaborative team serve consumers provide positive customer experience highlights microsoft office proficiency excellent communication skills microsoft excel certified filing data archiving time management customer serviceoriented selfdirected exceptional telephone etiquette accomplishments reduced technical escalations management 95 23 per day skills advertising budget maintenance data entry graphic design marketing office management research phone support experience applecare cpu advisor july 2014 current company name city state receive inbound calls provide customer individualized experience educating customer use macintosh apple products efficiently collaborate customers improve user experience software applications resolve technical computer operating system issues verified information computer system uptodate accurate using ilogidesk caselogging tools identified resolved system account issues worked team represent apple positively meet customer expectations adhere comply apples business conduct policy maintain integrity honesty respect acquisitions public relations coordinator may 2014 current company name city state conduct organize researchrelevant content use ydm social media outlets means marketing advertising contact small businesses corporations greater charlotte area inquire marketing needs acquire sales design market products marketing services build establish firm client base eliminated outdated records sending records scanned arrange schedule appointments client graphics design team host design market product launch parties introducing latest promotional deals attain clientele respond business email inquiries created monthly reports records closed terminated records maintained master list clients potential clients organized billing invoice data prepared accounts receivable expected revenue reports ceo write mail response letters hostess march 2009 july 2009 company name city state provided warm welcoming environment guests assisted diners seating needed worked team members encourage guest satisfaction maintained clean environment maintained contact kitchen staff management serving staff customers inspected dining serving areas ensure cleanliness proper setup rectified guest complaints planned seating chart organized reservations education bs business present university phoenix city state gpa gpa 30 business gpa 30 ba communication communication media may 2007 oakwood university city state gpa gpa 30 communication communication media gpa 30 high school diploma 2004 vance high school additional information volunteer endeavors pathfinders seventh day adventist church august 1998present 1801 double oaks rd charlotte nc 28206 827 tom hunter rd charlotte nc 28213 community outreach soup kitchen clothes drive fundraising nonprofit organizations youth leadership development life skills enriching activities

PUBLIC-RELATIONS

costumer services summary costumer representative background sandwich artist security looking join growing entrepreneurial organization part executive team skills operations management financial records processing quick learner clientfocused computer proficient active listening skills telephone inquiries specialist cash handling accuracy superior communication skills top sales performer customer service expert strong communication skills superior organization skills store maintenance ability energetic work attitude adaptive team player cheerful energetic telecommunication skills experience costumer services 022018 current company name city state answered customer questions took orders assisted customers finding solutions complaints concerns inquiries recommended selected helped locate merchandise based customer needs desires collaborated customer service team members give exceptional service throughout entire shopping purchasing experience built customer confidence actively listening concerns giving appropriate feedback extended customer subscriptions offering discounts promotions ensure high customer retention rates confirmed appropriate changes made resolve customers problems sandwich artist 012017 022018 company name city state executed daily tasks assisted team members needed prepared food items including sandwiches products meet customer specifications assisted customers including answering questions preparing orders organized food preparation stations replenished supplies needed delivered superior customer service focused quality meeting customer needs timely manner cleaned maintained food preparation stations trained sandwich artists apply attention detail commitment quality communicated customer provide menu offering details assist decisionmaking proofed dough products baked breads cookies bakery products handled bagged groceries carefully according customer preference stocked priced frontfaced rotated merchandise monitored freshness condition prepared foods routinely cleaned table linens table settings glassware windowsills carpets counters floors storage areas service refrigerators security guard 052015 012016 company name city state maintained order responded emergencies enforced federal local laws communicated supervisors regarding issues occurred duty immediately reported fires accidents safety hazards enforced building rules regulations government facilities protected federal employees property monitoring access governmentowned leased properties detained individuals necessary prevent security breaches patrolled premises regularly ensure safety employees visitors patrolled buildings facilities perimeter areas prevent damage property florist helper delivery driver 022011 032011 company name city state communicated information customers product quality value style consulted customers latest styles trends communicated merchandise needs issues appropriate supervisors timely fashion kept showroom clean maintained neat orderly product displays interacted customers retail buyers followup shipping statuses expedited orders worked team member performing cashier duties product assistance cleaning stocked rotated inventory regularly resolved customer complaints adjusted orders selected efficient routes compliance delivery instructions fuel policy inspected maintained gas oil water levels well tires lights brakes loaded unloaded merchandise stores vendor locations processed payments accepting cash checks credit card payments served companys bilingual spanishenglish customer service representative seasonal field worker 052006 082006 company name city state seasonal migrant worker would return every summer till 2012 mowed edged lawns flowerbeds using shovel hula hoe operated motorized vehicles equipment tractors traiers mixed sprayed fertilizers herbicides insecticides onto grass shrubs trees installed rock gardens ponds irrigation systems accordance client specifications planted seeds bulbs ground covers trees arranged shrubs trees flowers create particular landscape effects education training high school diploma 2012 psja early college high school city state ranked top 15 class 40 gpa student council member future farmers america member jurnalism editor secretary ffa secretary student council migrnat student texas international university city state major criminal justice minor business administration expected graduation date december 2020 texas international university city state major criminal justice minor buisness administration community service volunteer wbca 2012 2013 2014 2017 volunteer food bank 2013 volunteer habitat humanity 2012 2013 volunteer farmers market 2014 volunteer softball games 2015 2016 languages spanish english skills cash handling careful active listener multitasking strong public speaker professional friendly

AGRICULTURE

supply chain manager summary operations manager fiu college business mba programs experience november 2013 july 2014 supply chain manager city achieved corporate goals development execution strategy policy leadership primarily limited activities relating master planning tactical purchasing receiving warehousing shipping general materials management created implemented supply chain operational excellence plan business process improvement plan increase inventory turns 4 average turns per year 7 average annual turns per year within high mix low volume global business environment controlled inventory assets include expendable aircraft parts rotable exchange pool assets chemicals miscellaneous shop supplies consumable items valued 68 million dollars achieved maintained kpis related inventory turns purchase price variances material availability ontime delivery past due backlog customer lead time overtime premium expenses strategic initiatives tactical response ensured material availability fulfilling customer orders time meeting target customer lead times fulfilling revenue commitments responsible weekly cycle count program annual physical inventory processes maintained key role execution monthly sales inventory operations siop goals implemented lean principles change management process best practices purchasingprocurement material handlingstorage logistics activities developed direct reports support departmental organizational continuous improvement goals created managed departmental expense budgets negotiated executed supplier agreementscontracts working crossfunctional stakeholders suppliers reach agreement contract terms conditions worked closely department heads quality engineering driving cost reduction programs organization established vmi kanban consignment strategies reduce total cost engaged actively supplier performance management measurement kpi maintenance driving culture continuous improvement within supply base performed analyzed history supplydemand trends order strategically forecast future needs maintain acceptable inventory levels company name november 2010 october 2013 materials manager responsible sourcing procuring material required repair overhaul jet engine components well contracts outside services long term agreements suppliers controlled 15 million component parts inventory maintaining 12 inventory turns annually directed purchasing activities decisions estimated annual volume 2 million succeeded cost reduction procurement supplies materials services required repair overhaul jet engine components oversaw inventory management developed implemented process improvemt tactics streamline inventory control forecasting purchasing activities resulting significant reduction stock situations improvent vendor relationships managed rotable assets include managing inventory levels repairable overhauled parts conducted exchanges including coordinating shipment rotable asset customers ensure approved core return meets company guidelines prepared solicit evaluate competitive bids outside vendor repairs rotable parts manage rotables repair program including evaluating repair shop capabilities quality work performed negotiating repair agreements terms pricing turnaround times directed coordinated functional personnel continually achieve high degree professional performance spear headed transition implementation quantum component control software include processes operations management inventory manage modules seamlessly conducted meetings presentations executives managers well employee groups one hundred participants company name november 2006 november 2010 contracts supervisor interacted department heads ensure highest quality proposal provided meeting customers requirements value added services programs valued 15 billion reviewed terms conditions ensure requirements line policies well regulations dfar itar proprietary parts licensing directed activities balance workload employees ensure timely delivery competitive prices resulting 151 awarded contracts initiated departmental wide interest customer needs guiding employees research customer better support contract negotiated pricing delivery cost savings vendors ensure maximum profit margins achieved contract company name september 1996 december 2001 city state purchasing procurement military civilian equipment reviewed accuracy purchase orders ensure appropriate use government funds maintained inventory control quarterly cycle counts maintained effective working relationship close coordination defense agencies suppliers education university phoenix graduate school business 2010 state university maryland 2006 bs business administration business administration 2012 lean six sigma certification languages fluent spanish skills streamline balance budgets business process improvement change management competitive continuous improvement contracts cost reduction delivery driving forecasting functional funds government inventory management managing inventory levels inventory inventory levels inventory control leadership logistics materials management materials meetings exchange negotiating operations management organizational performance management personnel policies presentations pricing processes procurement profit proposal purchasing quality receiving repairs research sales shipping six sigma fluent spanish strategy strategic supply chain warehousing

AVIATION

coordinator career overview committed detailoriented administrative professional exceptional customer service problem solving skills organized energetic team player strong work ethic skill highlights microsoft word excel microsoft power point outlook spreadsheet development employee training development coordination deadlineoriented creative problem solving ims connexis proficient core accomplishments verizon wireless winners circle exceeding yearly quotas 2005 2006 administrative office courts georgia grant recipient 2007 2008 2009 2010 2011 2012 criminal justice coordinating council georgia grant recipient 2013 2014 2015 professional experience company name july 2003 current coordinator city state hire train supervise interns parttime contracted employees responsible allocation acquisition budgeting monies grant writing invoicing daily communication superior court judgestaff regarding compliance matters court calendars updateschanges status grant information treatment provider standards review present treatment provider contract superior court judge board commissioners review present department behavioral health developmental disabilities dbhdd contracts board commissioners submit qualifications license insurance information treatment providers evaluate program data reporting grant writing documentation submit findings recommendations administrative office courts criminal justice coordinating council liaison drug courtsuperior court judge district attorneys office public defenders office superior court clerks office carroll county jail staff sheriffs office staff carrollton police department georgia department corrections probation division staff others liaison dbhdd carroll county board commissioners referral source pathways community services board goodwill industries georgia department labor west georgia technical college local staffing agencies treatment facilities halfway housesothers responsible case flow management maintain 70 clients given time maintain fully functional drug testing lab including limited ordering reagents supplies sample collections well interpret report results appropriate agencies responsible building relationships within community public relations company name may 2003 june 2007 retail sales representative city state responsible sales maintenance yearly sales quotas exceeded monthly quotas trained updated employees computer systems phone operations responsible store functions including transactions audits reconciliation daily receipts verified service contracts customers advised circumstances early terminationpenaltiesoverage fees evaluated customer billing propose costsavings customer company name august 1999 february 2003 sales manager city state hire train supervise parttime personnel responsible accounts receivable payable prepare payroll legal documents according federal state regulations maintained appointment calendar buyers sales shows maintained database clientele sent notifications sales shows coordinated apparel gift mart shows eight times per year assisted merchandising showroom responsible decisions made regarding design manufacture apparel education university west georgia december 1995 bs criminal justice city state postgraduate courses including business administration secondary education national drug court conference 2012 city state national drug court conference 2009 city state national mental health court conference 2009 city state national judicial college 2007 drug court coordinator training city state state georgia drug court conference 2005 city state 2013 2014 work history company name july 2003 current coordinator city state company name may 2003 june 2007 retail sales representative city state company name august 1999 february 2003 sales manager city state additional information carroll meth awareness coalition treasurer 2009present chapter adviser phi mu sorority university west georgia 2014present community foundation west georgia 20 20 donor 2013present skills accounts receivable administrative billing budgeting contracts client databases documentation grant writing invoicing payroll personnel public relations reporting sales staffing phone

APPAREL

aviation maintenance technician profile forwardthinking aviation maintenance technician handson experience performing quality troubleshooting aviation mechanical electrical subsystems professional experience aviation maintenance technician may 2010 july 2014 company name city state 21st may 2010 accepted deployed aviation maintenance school completed 20 weeks full time aviation maintenance school taught inspect service maintain troubleshoot repair aircraft engines auxiliary power units propellers rotor systems power train systems associated airframe systemsspecific electrical components serviced maintained repaired aircraft fuselages wings rotor blades fixed movable flight control surfaces also bleed aircraft air hydraulic fuel systems also trained filled aircrew positions flight engineer flight mechanic loadmaster dropmaster sensorsystems operator basic aircrewman united states ceremonial honor guardsman november 2007 may 2010 company name city state 7th january 2008 hand selected drill instructors serve two years coast guard honor guard stationed washington dc represented coast guard high profile events around world setup department mechanic january 2005 november 2007 company name city state worked largest motorcycle dealermaintenance company reno nevada july 2005 charge three personnel build deliver new vehicles repair deliver used vehicles strict time constraints job consisted troubleshooting ordering installing parts required repair maximum potential profit used vehicles ensuring safety new used vehicles delivery customers customers receiving products would receive safety briefing product demonstration transferring possession accomplishments michaels reno powersports 1st may 2006 promoted quality control michaels reno powersports products built delivery customer 0 safety violations since put charge quality control 0 customer complaints unresolved individual product produced coast guard honor guard 1st june 2008 promoted head body bearer responsible conducting organizing team 6 performed 61 funeral services late coast guard veterans arlington national cemetery around nation 8th august 2008 promoted head silent drill team responsible organizing 25 people perform events around nation coast guard aviation supported 2500 flights ground completed fueling operations specialist training accrued logged 2328 hours aircrew flight time mh60 jayhawk successfully safely completed 68 missions various safety test flights search rescue missions immigration interdiction counter drug enforcement location determination surveillance intel cia deployed 14 times various locations outside united states logged 237 maintenance procedures assisted 300 including troubleshooting identifying discrepancies failures corrosion inspections preventative maintenance servicing weights rotor balancing vibration dampening removeinstalls education training bachelor science mechanical engineering 2018 university nevada reno city state usa attended university nevada reno mechanical engineering minor uav technology currently second year degree completed engineering ii core humanities requirements micro economics precalculus aviation maintenance aviation maintenance school city state completed 20 weeks full time aviation maintenance school aviation engineering ashford university city state usa english composition ii adult development life assessment personal dimensions education cultural anthropology associate science truckee meadows community college city state usa private pilot ground school fundamentals speech aeronautical engineering embry riddle university city state usa gpa gpa 374 1st october2014 accepted started attending university nevada reno mechanical engineering minor uav technology currently second year degree completed engineering ii core humanities requirements micro economics precalculus meteorology computer software applications skills quality assurance aircraft parts subsystems determining aircraft airworthiness experience troubleshooting repairing aircraft engines auxiliary power units propellers rotor systems power train systems associated airframe systemsspecific electrical components maintaining repairing aircraft fuselages wings rotor blades fixed movable flight control surfaces bleed aircraft air hydraulic fuel systems

AVIATION

senior accountant experience senior accountant 012019 current company name – city state work business clients preparation payroll tax returns income tax returns perform monthly bank reconciliations credit card statement reconciliations meet new clients discuss needs build proposal services set tax accounts proper state federal agencies process payroll clients including depositing 941 taxes file sales tax returns respond client requests timely manner prepare financial statements financial packages clients work banking officers help clients secure funding work clients prepare annual budgets daily accounting bookkeeping needs quickbooks serve lead accountant wide variety businesses set loans ensure proper amortization tax benefits balance sheet reconciliations trial balance reconciliations file quarterly payroll returns senior accountantfinancial analyst 062017 012019 company name – city state maintained financial statements reporting quickbooks 6 different entities responsible full accounting cycle work monthly basis made gl entries adjustments reflect daily activity 6 different finance companies insured accuracy integrity financial statements audited cash credit card payments bank account cash credit card receipts audited cash drawer reports accuracy ensure proper use funds tracked daily activities 6 different finance companies using bank records crm system audited inventory reconciled titles contracts ensure 100 accuracy completed monthly close process time reconciled bank statements 6 different finance companies revenue cycle analyst 082016 052017 company name – city state vivere health private company specializing fertility treatments vivere currently operates surgical centers labs 7 states expanding current revenues 60million compute verify report accounting monthly revenue locations calculate report volumes operational executive leadership verify contractual allowances pertaining insurance contractspayments ad hoc reporting requests operational development executive leadership financial planning analysis expansion projects revenue cycle reporting vp revenue cycle maintained compliance revenue recognition asc 606 built custom reports excel adaptive c suite executives financial analyst 032015 072016 company name – city state community health systems publicly traded company owningleasing operating 199 hospitals 29 states us along home health hospice physician services 2014 annual revenue 188 billion supported management team biweekly monthly conference calls hospitals preparation review analysis validation reports analysis assisted management team monitoring financial performance weekly monthly key indicators gathering accurate data variety database products track prepare reports indicating weekly monthly quarterly revenue recovery within contract management compliance division collaborate division leaders improve revenue cycle management revenue recovery within pccm preparation annual budget responsible accuracy validity 408 million annual revenue compliance asc 606 database management pccm include 199 hospitals 45 million current inventory contractual revenue relational database management financial analyst 042011 052014 company name – city state 1st america single member limited liability corporation covers southern georgia dme home oxygen iv therapy 2013 revenue 450 million conducted comprehensive financial audits federal state compliance audits agreed upon procedures responsible general ledger activity reconciliations cash activities performed analytical proceduresinvestigations detect unusual financial statement relationships performed internal control substantive testing identified communicated accounting auditing matters directors owner identified alternate revenue streams capture forensic review records resulting 7 million plus new revenue managing partnercontroller 022001 062011 company name – city state charley ocorleys single member limited liability corporation served lowndes surrounding area annual revenue 25million purchased business 2001 grew revenue 400000 25 million managed financial statement preparation inventory procurement financial human resource entertainment aspects operation worked cpa preparation tax returns 1065 1040a state returns expanded business one location twelve locations managed 350 employees seven day week three shift schedules responsible compliance measures federal state city county regulatory bodies work history senior accountant 012019 current company name – city state work business clients preparation payroll tax returns income tax returns perform monthly bank reconciliations credit card statement reconciliations meet new clients discuss needs build proposal services set tax accounts proper state federal agencies process payroll clients including depositing 941 taxes file sales tax returns respond client requests timely manner prepare financial statements financial packages clients work banking officers help clients secure funding work clients prepare annual budgets daily accounting bookkeeping needs quickbooks serve lead accountant wide variety businesses set loans ensure proper amortization tax benefits balance sheet reconciliations trial balance reconciliations file quarterly payroll returns senior accountantfinancial analyst 062017 012019 company name – city state maintained financial statements reporting quickbooks 6 different entities responsible full accounting cycle work monthly basis made gl entries adjustments reflect daily activity 6 different finance companies insured accuracy integrity financial statements audited cash credit card payments bank account cash credit card receipts audited cash drawer reports accuracy ensure proper use funds tracked daily activities 6 different finance companies using bank records crm system audited inventory reconciled titles contracts ensure 100 accuracy completed monthly close process time reconciled bank statements 6 different finance companies revenue cycle analyst 082016 052017 company name – city state vivere health private company specializing fertility treatments vivere currently operates surgical centers labs 7 states expanding current revenues 60million compute verify report accounting monthly revenue locations calculate report volumes operational executive leadership verify contractual allowances pertaining insurance contractspayments ad hoc reporting requests operational development executive leadership financial planning analysis expansion projects revenue cycle reporting vp revenue cycle maintained compliance revenue recognition asc 606 built custom reports excel adaptive c suite executives financial analyst 032015 072016 company name – city state community health systems publicly traded company owningleasing operating 199 hospitals 29 states us along home health hospice physician services 2014 annual revenue 188 billion supported management team biweekly monthly conference calls hospitals preparation review analysis validation reports analysis assisted management team monitoring financial performance weekly monthly key indicators gathering accurate data variety database products track prepare reports indicating weekly monthly quarterly revenue recovery within contract management compliance division collaborate division leaders improve revenue cycle management revenue recovery within pccm preparation annual budget responsible accuracy validity 408 million annual revenue compliance asc 606 database management pccm include 199 hospitals 45 million current inventory contractual revenue relational database management financial analyst 042011 052014 company name – city state 1st america single member limited liability corporation covers southern georgia dme home oxygen iv therapy 2013 revenue 450 million conducted comprehensive financial audits federal state compliance audits agreed upon procedures responsible general ledger activity reconciliations cash activities performed analytical proceduresinvestigations detect unusual financial statement relationships performed internal control substantive testing identified communicated accounting auditing matters directors owner identified alternate revenue streams capture forensic review records resulting 7 million plus new revenue managing partnercontroller 022001 062011 company name – city state charley ocorleys single member limited liability corporation served lowndes surrounding area annual revenue 25million purchased business 2001 grew revenue 400000 25 million managed financial statement preparation inventory procurement financial human resource entertainment aspects operation worked cpa preparation tax returns 1065 1040a state returns expanded business one location twelve locations managed 350 employees seven day week three shift schedules responsible compliance measures federal state city county regulatory bodies education bachelor business administration accounting 122014 valdosta state university city gpa 37 summary financial accounting professional expertise financial analysis audit compliance financial accounting forecasting budgeting procurement healthcare industry strong working knowledge gaap fasb sox asc 606 procedures exceptional analytical ability problemsolving skills analysis solutions complex problems conjunction managing financial outputs managing teams achieve defined outcomes 15 years experience variety organizational roles advanced knowledge microsoft toolsets results oriented proven track record quick learning ability increased responsibilities rapid advancement highlights power user microsoft excel epicor netsuite quickbooks hyperion great plains sage intacct accounting hyperion accountant insurance ad inventory auditing leadership trial balance microsoft excel balance sheet excel monthly bank reconciliations payroll banking process payroll benefits procurement bookkeeping proposal budgets quickbooks budget relational database bi reporting c revenue recognition community health sage compliance audits sales contract management tax contracts taxes cpa tax returns credit therapy crm validation client clients database database management finance financial financial audits financial planning analysis financial statement preparation financial statements prepare financial statements funds general ledger gl great plains home health hospice human resource skills power user microsoft excel epicor netsuite quickbooks hyperion great plains sage intacct accounting accountant ad auditing trial balance balance sheet monthly bank reconciliations banking benefits bookkeeping budgets budget bi c community health compliance audits contract management contracts cpa credit crm client clients database database management finance financial financial audits financial planning analysis financial statement preparation financial statements prepare financial statements funds general ledger gl great plains home health hospice human resource hyperion insurance inventory leadership microsoft excel excel payroll process payroll procurement proposal quickbooks relational database reporting revenue recognition sage sales tax taxes tax returns therapy validation

ACCOUNTANT

audiovisual technician summary proficient configuration operation daws software pro tools logic pro melodyne autotune traktor serato sibelius capable operating api vision aws 900 amek 9098i ssl duality consoles advanced understanding sound systems configurations ie pa systems car stereo knowledge recording creating sounds effects well putting sound picture education 2014 bachelor science recording arts full sail university city state 2012 associates science arts music northwestern michigan college city state experience 042017 current audiovisual technician company name city state installation highend home audio video solutions knowledge audiovideo signal flow control systems home networks 062014 032017 tow truck driver shop hand company name city state specialized servicing brakes fuel systems ordered accurate amounts parts supplies maintain necessary inventory transported customers shop customer service program removed replaced tires shocks struts brakes 102012 052014 promoter event coordinator company name city state promoter event coordinator night club venue showcasing electronic music resident dj stage hand 062010 082010 internship company name city state responsible editing mixing prerecorded programming understands proper broadcast etiquette basic workflow operating onair programming training session recording – full sail university proficient preproduction setup sessions responsibilities included mic placement drum kit vocal setups cue mixes signal routing ​​ music production arrangement – full sail university exercised skills involving production music songwriting skilled proper remix techniques ​​ show production – full sail university acquired basic understanding show production systems stage setupstrike wiring speaker systems routing audio tofrom console stage gained experience midas vienna verona consoles well sc48 venue console understands proper safety procedures working events equipment ​​ fsedm – school electronic music productiondj club established working relationships local promoters local club owners provide outlets djs gain live experience expanded skills djing​​

ARTS

director engineering experience director engineering 012014 012016 company name familiar complies hotels mission standards performing maintenance activities repairs wide variety kitchen refrigeration equipment walkin freezers industrialsized steam cookers refrigerators ice machines washers ovens dryers dishwashers water troubleshooting repair models commercial laundry equipment operate ability read interpret technical information engineering mechanical electrical maximize maintenance team potential balanced focus operations guests employee owners satisfaction represents engineering department daily hod morning meetings priorities plan schedule assign supervise engineering department staff oversee maintenance tasks work orders special projects ensuring timely accurate completion respond guests maintenance needs promptly ensure guests receive professional efficient prompt courteous service hotel standards maintain physical appearance operational efficiency hotel including physical mechanical electrical plumbing etc installation maintenance equipment related hvac water treatment fire safety etc perform daily weekly property document inspections ensure property grounds physical plant work areas maintained standard safety equipment conditions code establish maintain department equipment supply inventory levels appropriate property requirements provide training staff supplies inventory maintenance ordering procedures train engineering department staff correct maintenance procedures assists repairs needed maintain monitor test hotels emergency security systems features like fire alarm cctv baggage scanners etc double tree suites hilton chief engineer security supervising consulting troubleshooting complex electrical equipment issues determining cause control power system failures taking necessary corrective action install repair maintain electrical air conduction system supervising consulting complex installations repair projects monitoring evaluating work productivity monitoring evaluating equipment operation energy efficiency overseeing vendors contractors serving technical point contact monitoring changes national electric code identifying training requirements subordinates supervising subordinate employees includes coaching counseling training evaluating budget estimated expenditure staff salaries allowance maintenance contracts training purchase equipment materials tools instrument furniture manpower planning estimating required technical manpower coordinating personnel department recruit additional manpower required drafting finalizing implementing maintenance schedule system complaint registers work orders processing bills include bills water electricity fuels etc coordinating supervision inspecting vacant room record keeping parts ordering purchase order inventory payroll job assignments dispatch rotate manager duty director engineer 011993 012010 atlantis paradise island responsible daytoday operations engineering core responsibility leadership guidance included ten kitchens fourteen restaurants select develop retain protected class employees evaluates safe work practices job performance reviews maintains care use supplies equipment etc performs regular inspections resident areas rooms sanitation order safety proper performance assigned duties performs regular inspections resident ancillary common areas sanitation order safety comfortable environment assures engineering staff always follows established safety regulations use equipment supplies inspects storage rooms utility janitorial closet etc upkeep supply control requisitions supplies equipment maintains adequate inventory levels provide clean safe comfortable environment 400 hundred guest rooms painting carpentry electrical repair service air conditions locksmith four pools 3 spas two commercial laundries service repair purchasing storeroom supplies landscaping sewerage plant service repair 8 boilers service repair 4 chillers service pm 4 generator service pm engineering budget capital budget 5 million dollars renovate rooms equipments engineering staff training safety training employee 8 supervisors 55 line staff utility paradise island include roads repairs baggage handling systems runway maintenance airfield lights 7 cabins yacht currentchief engineer 012016 continental luxury property management evaluates electrical systems products components applying knowledge electricity materials install repair maintain electrical air conduction system provide mentorship maintenance staff advising safety procedure develops maintain positive customer relationship helping contribute companys star rating evaluate generator load whole house work history currentchief engineer 012016 continental luxury property management evaluates electrical systems products components applying knowledge electricity materials install repair maintain electrical air conduction system provide mentorship maintenance staff advising safety procedure develops maintain positive customer relationship helping contribute companys star rating evaluate generator load whole house director engineering 012014 012016 company name familiar complies hotels mission standards performing maintenance activities repairs wide variety kitchen refrigeration equipment walkin freezers industrialsized steam cookers refrigerators ice machines washers ovens dryers dishwashers water troubleshooting repair models commercial laundry equipment operate ability read interpret technical information engineering mechanical electrical maximize maintenance team potential balanced focus operations guests employee owners satisfaction represents engineering department daily hod morning meetings priorities plan schedule assign supervise engineering department staff oversee maintenance tasks work orders special projects ensuring timely accurate completion respond guests maintenance needs promptly ensure guests receive professional efficient prompt courteous service hotel standards maintain physical appearance operational efficiency hotel including physical mechanical electrical plumbing etc installation maintenance equipment related hvac water treatment fire safety etc perform daily weekly property document inspections ensure property grounds physical plant work areas maintained standard safety equipment conditions code establish maintain department equipment supply inventory levels appropriate property requirements provide training staff supplies inventory maintenance ordering procedures train engineering department staff correct maintenance procedures assists repairs needed maintain monitor test hotels emergency security systems features like fire alarm cctv baggage scanners etc double tree suites hilton chief engineer security supervising consulting troubleshooting complex electrical equipment issues determining cause control power system failures taking necessary corrective action install repair maintain electrical air conduction system supervising consulting complex installations repair projects monitoring evaluating work productivity monitoring evaluating equipment operation energy efficiency overseeing vendors contractors serving technical point contact monitoring changes national electric code identifying training requirements subordinates supervising subordinate employees includes coaching counseling training evaluating budget estimated expenditure staff salaries allowance maintenance contracts training purchase equipment materials tools instrument furniture manpower planning estimating required technical manpower coordinating personnel department recruit additional manpower required drafting finalizing implementing maintenance schedule system complaint registers work orders processing bills include bills water electricity fuels etc coordinating supervision inspecting vacant room record keeping parts ordering purchase order inventory payroll job assignments dispatch rotate manager duty director engineer 011993 012010 atlantis paradise island responsible daytoday operations engineering core responsibility leadership guidance included ten kitchens fourteen restaurants select develop retain protected class employees evaluates safe work practices job performance reviews maintains care use supplies equipment etc performs regular inspections resident areas rooms sanitation order safety proper performance assigned duties performs regular inspections resident ancillary common areas sanitation order safety comfortable environment assures engineering staff always follows established safety regulations use equipment supplies inspects storage rooms utility janitorial closet etc upkeep supply control requisitions supplies equipment maintains adequate inventory levels provide clean safe comfortable environment 400 hundred guest rooms painting carpentry electrical repair service air conditions locksmith four pools 3 spas two commercial laundries service repair purchasing storeroom supplies landscaping sewerage plant service repair 8 boilers service repair 4 chillers service pm 4 generator service pm engineering budget capital budget 5 million dollars renovate rooms equipments engineering staff training safety training employee 8 supervisors 55 line staff utility paradise island include roads repairs baggage handling systems runway maintenance airfield lights 7 cabins yacht education jan 2014penn foster school course revisions national electrical code loads service current protection mainstream engineering corporation epa section 608 type universal certification mold awareness inspection certificate 011993 central piedmont college city state assemble install test maintain electrical electronic wiring equipment appliances diagnose malfunctioning systems apparatus components using test equipment hand tools connect wires circuit breakers transformers components inspect electrical systems equipment associate degree course consisted electrical electrical code commercial resident wiring physics calculation automatic controls electrical schematic reading wiring diagrams reading blueprint industrial electronic electrical installing generators sizing wiring single 3 phase havoc troubleshooting first aid skills direct alternating current communication skills ecm maintenance certificate orlando fl course consisted electrical codes update code book theory safety standards understanding fire alarm systems installation florida solar energy school cocoa fl certificate course consisted analysis site designing system installing ashworth college norcross ga certificate course consisted theory general principles refrigeration fundamental factor mathematics technicians temperature pressure refrigeration cycle refrigerant recovery recycling troubleshooting refrigerant problemsritz carlton hotel training management course catraining consisted customer services skills listen understanding customer problemsoling skills leadership skills communication skills maintain calm regardless customers attitudes summary objective successfully implement communication engineering skills strong growing company qualification selfmotivated able work independently team member meet operational deadlines function well high pressure atmosphere adapt easily new concepts responsibilities developed interpersonal skills dealt diversity professionals clients electrical resident commercial laundry equipment kitchen equipment air condition plumbing electrical motor control outstanding customer service troubleshooting diagnostics electrical mechanical repairs preventive maintenance interests maintenance included kitchens restaurants 200 guest rooms painting carpentry electrical repair service air conditions locksmith 1r pools commercial laundries service repair purchasing storeroom supplies landscaping sewerage plant service repair 2 boilers service repair service pm 500 amp generator service pm engineering budget capital budget 150000 dollars renovate rooms equipments engineering housekeeping staff training safety one kitchen two restaurants one laundry landscaping pool 18 hole golf course highlights book repairs budget 5 safety budget scanners carpentry staff coaching training communication skills supervision communication supervising skills test equipment ca troubleshooting consulting type contracts wiring counseling customer services designing drafting engineer estimating features first aid focus hand tools hvac inventory leadership skills leadership materials mathematics mechanical meetings painting payroll performance reviews personnel physics plumbing property management purchasing read reading record keeping skills book budget 5 budget carpentry coaching communication skills communication skills ca consulting contracts counseling customer services designing drafting engineer estimating features first aid focus hand tools hvac inventory leadership skills leadership materials mathematics mechanical meetings painting payroll performance reviews personnel physics plumbing property management purchasing read reading record keeping repairs safety scanners staff training supervision supervising test equipment troubleshooting type wiring

ENGINEERING

g healthcare recruiter skills ads autism benefits billing coach coaching client clients data processing delivery drivers filing financial statements hiring inventory managing meetings access office network networking payroll personal coaching presentations pricing psychology recruiting researching research sales seminars staffing phone workshops experience healthcare recruiter city state company name jul 2016 mar 2017 managed full cycle recruiting process meet staffing goals developed strong relationships partnered hiring manager maximize effectiveness recruiting process tracked reported key metrics partnered hiring manager interview teams ensure job requirements clearly understood presented candidates coordinated interview process built network pipeline healthcare professionals matched hospital partners culture sourced screened candidates meet high volume open positions professional recruiting specialist city state company name jun 2013 dec 2015 sought interviewed reference checked placed contract employees completely satisfied client requirements built contract employee workforce ads career fairs social media relationships networking took personal responsibility met individual activity goals entire division actively participated team meetings actively shared ideas concepts communicated clients regarding specific job orders candidate submissions candidate matters conference calls etc continuously explored new recruiting sources job boards forums assist recruiters growing candidate pools well providing sales team business leads actively participated networking groups business community programs increase skill knowledge ensured hiring paperwork completed thoroughly including i9s new hires well drugtests background checks required client pricing coordinator phone representative city state company name jan 2010 apr 2013 processed field partners requests pricing accuracy promptness diligence entered pricing system efficiency ensure timely delivery product served contact pricing support assigned pricing groups answering specific emails researching questions regarding accurate pricing customers assisted team members keying pricing per deadlines one four override phone team members first dedicated pricing phone team chosen assist delivery drivers override code needed make deliveries product customers successfully handled average 150185 calls per day efficiently researched pricing codes accuracy maintained polite respectful courteous attitude displaying keen understanding demands drivers schedules administrative assistantbilling specialist city state company name aug 2005 nov 2008 managed accounts 7 loan officers collected reviewed processed employee payroll timesheets completed monthly billing worksheets completed expense projections office completed data processing maintained inventory placed orders office reordered items per need setup customer meetings office organized conference room presentations meetings assisted coalition loan applications set candidate meetings prepared agendas packets drafted typed outgoing correspondence clients answered front desk calls regarding loan questions procedures financial statements reconciled bank accounts ran financial statements properties delinquencies posted charges late fees interest delinquent tenants mailed delinquent statements tenants provided delinquency report property manager filing maintained cohesive filing system easy access information adhered strict deadline schedule managing several projects ease education training bachelor science psychology virginia state university 2002 city state psychology general psychology early education psychology adolescent psychology developmental psychology psychology learning psychological testing abnormal psychology sensation perception social psychology psychological research experimental psychology completed student work study assignment childrens house campus vsu administered standardized intelligence aptitude personality assessment tests children local community referred local pediatricians provided accurate efficient results maintained composure difficult challenging patients using testing techniques monitor control situations learned benefits pediatric neuropsychological tests privilege working children diagnosed autism spectrum disorder adhd add completed work study program upon graduation working program four years including summers certified life coach expert ratingonline program 2017 certified specialization career coaching personal coaching relationship coaching virtual face face conference call services provided workshops seminars also offered

HEALTHCARE

finance operations manager executive profile resultsdriven efficiencyconscious international business management executive extensive experience including financial management organizational development business development team building within diverse industries skilled planning coordinating executing successful strategic business financial programs track record improving operational stability efficiency profitability indepth knowledge diverse array core financial business processes demonstrated capacity successfully improve bottomline profitability corporate objectives collaborate senior stakeholders effectively prioritize activities achieve defined objectives translating business requirements solutions achieve corporate performance goals targets skill highlights organizational development business development expansion domestic international markets global business expertise financial strategic planning execution contracts management risk management staff development management multimilliondollar pl management budget forecasting development management policy process development implementation financial reporting analysis performance managementproject accounting maintain service relationships professional experience finance operations manager 032015 092016 company name city state senior business partner participating development strategic direction leadership management growth organization key accomplishments include led 2016 strategic planning process oct 2015 resulting detailed 2016 delivery plan departments 3yr outlook developed timely accurate financial operations reporting package management highlighting business issues potential risks profit opportunities developed budget forecasting models metrics including rates utilization global cash management analysis recommended innovative alternatives generate revenue reduce unnecessary costs resulting revised business contract negotiation practices negotiated reviewed business contracts profitability financial success mind resulting accelerated ar collections increased cash opportunities ensure company individual compliance countries performing work visas statutory tax filings researched implemented robust 401k plan us employees resulting 35 savings previous plan chief financial officer 032000 052014 company name city state executive business partner participating strategic leadership management growth company spanning 14 years initially leading companys turnaround initiative growing business 8m offices two countries 80m offices registrations personnel 25 countries grew finance accounting function 4 people two countries fully international function global staffing three regions supporting worldwide organization member executive leadership management teams since 2001 participated creation implementation companys corporate strategy policies key accomplishments include executive leadership served key contributing member leadership executive teams strategic planning partner led managed activity company 3 total final resulting company acquisition served company secretarytreasurer served board directors business development led company financial turnaround initiative successfully grew business 24 year year including 51 2011 31 2012 16 2013 led international expansion process resulting 8 offices 25 country registrations around globe multinationalmulticurrencymulti business unit erp implementation financial management multimilliondollar global pl management managed international finance function multiple business unit reporting analysis including heavy foreign exchange multicurrency aspects led managed annual strategic global planning process led annual budgeting forecasting process ongoing management managed 8 annual global financial audits reviews complex tax preparation multiple jurisdictions created policy procedures best practices legal commercial responsible creating defining global company architecture negotiated finalized company contracts including client contracts product agreements service agreements software license agreements nondisclosure agreements vendor agreements led managed broader ownership program grow diversify ownership base risk management implemented global commercial risk program responsible global commercial insurance coverage renewal process effective negotiations resulting holding cost constant 3 years row high revenue growth environment people management multinational staff recruitment development management three regions supporting worldwide organization created managed legalcontracts department staff managed multicultural dynamics remotely global staff assessed departmental training needs establish core competencies set consistent skill sets global accounting finance staff controller 091997 032000 company name city state led managed full accounting finance function including aspects reporting analysis budgeting project accounting management well risk management human resource management company policy development management evaluated roi key business programs led evaluation analysis implementation new accounting system controller 081988 091997 company name city state managed full accounting finance function including aspects reporting analysis budgeting project accounting management negotiated reviewed business contracts financial models profitability financial success mind led modeling planning execution financial processes created detailed financial models analytical tools facilitate variance analysis implemented effective risk management program human resource development management including company retirement program company policy development management administrative management evaluated analyzed implemented new accounting software system education bba finance accounting st edwards university city state usa technology skills ms office ms project visio microsoft dynamics gp epicor quickbooks salesforce projector psa

FINANCE

front desk clerk fee basis john dingell va medical center summary passionate resultsoriented customer service representative diverse background management customer service dedicated providing excellent customer service making operational procedural improvements highlights effective communicator expert building lasting customer relationships computer proficient leadership skills abilities compassionate mentor team management skilled multitasker meticulous attention detail accomplishments coordinated dual department functions team 10 employees planned executed aspects major store renovation hardlines departments store 55 meijer preserved accuracy 98 3 years employment jackson hewitt sofar inc customer relations earned high marks customer satisfaction storewide workflow planning implemented new work process flow increased department productivity experience company name march 2011 june 2011 front desk clerk fee basis john dingell va medical center city state fee services monitored multiline phones addressed patient concerns weekly hospital fees incurred outside va arranged meetings fee services manager va patients processed claims va patients desiring payment va approved outside hospital bills decreasing patient wait time 30 screened assisted va patients bill claims local hospitals company name january 2004 april 2006 income tax preparer jackson hewitt city state prepared income tax returns 180 clients per tax season via data entry authorized clients special company loans maintained returns returning clients creating algorithmic paper system repaired maintained office computer systems manually installed systems updates repaired network printers uploaded virus protection systems oversaw office absence office supervisor company name april 2003 september 2003 general merchandise clerk city state maintained 1000pershelf store inventory keeping shelves stocked operated electronic stores equipment including cash registers pricing guns scanners assisted 50 customers per day location store items item prices party pricing assisted store manager systematizing night clean procedures helping save store 10 costs manpower company name april 2001 june 2001 temporary plant protection aide city state sterilized andor confiscated airline passengers equipmentfood entering u foot mouth disease infected countries screened airline passengers foreign languages equipment organized generated created 1000 pamphlets per month passengers coworkers procedures isolating foot mouth disease u company name january 2000 december 2000 recruiting clerk city state designed electronic file systems maintained electronic paper files oversaw office managers absence maintained front desk reception area neat organized fashion interviewed 7 new team members maintained testoffice materials proctored entrance exams 500 potential employees per week arranged 30 interviews office supervisor per week answered multiline phones conducted 30 job interviews per week set recruitment events potential hires assisted maintaining office equipment including manual maintenance copiers computers printers maintained employee informationtesting materials via data entry company name november 2013 current assistant pastorlanguage instructor city state hebrew language classes prepared lesson plans classes designed prepared syllabuses language classes tutored language learners taught language classes using theories language teachinglearning administered assessments students entering classes first time education wayne state university 2013 mba linguistics city state us wayne state university detroit mi ba linguistics 122013 wayne county community college district 2007 liberal arts city state us wayne county community college district detroit mi aa liberal arts 062007 northcentral university master education english second language city state usa coursework education emphasis expected graduation year 2016 professional affiliations veterans foreign wars detroit mi military experience company name december 1986 may 1991 aircraft armament systems specialist weapons specialist weapons specialist united states air force lowry afb co 121986051991 special forces united states 101st airborne command 011991051991 air force outstanding unit award one oak leaf cluster air force good conduct medal national defense service medal air force overseas ribbonlong tour air force longevity service award nco professional military education grad ribbon air force training ribbon skills data entry printers clients loans tax returns clerk multiline maintenance recruiting recruitment testing games instructor teaching training weapons cash inventory pricing arranged meetings claims front desk linguistics

AGRICULTURE

digital research intern skills microsoft office suite venture capital financial model interests entrepreneurship mentoring education basketball strength training venture capital interests penn summer abroad scholar environmental studies rotterdam berlin june 2015 june 2015 · engaged lecture series water management energiewende fortified immersion culture environmental sustainability rotterdam berlin two weeks · culminated presentation strategic plan implement water management energiewende tactics usa national dominican student conference officer logistics finances sept 2014 mar 2015 · managed balanced conferences 26000 budget individually raised 3800 conference external sources internal sources like kipp college greenfield intercultural center pennkipp · coordinated executed threeday conference 390 university students throughout us · designed organized dominican linguistics workshop inviting prestigious byu professor alba dr ferreira campus involvement grupo quisqueyano dominican student association officer finances dec 2014 dec 2016 · administrated budget 800 funding student organization dana scholar program active mentor sept 2013 sept 2016 · volunteer mentor educate west philadelphia high school students order get ready college big brother big sister big brother sept 2015 sept 2016 · serve positive role model friend children west philadelphia ongoing one one relationship moneythink active mentor sept 2015 sept 2016 · structured personal finance lesson plans fit need philadelphia high school students order allow teach financially independent experience digital research intern may 2016 august 2016 company name city state refined quantitative qualitative data order optimize business products individual project managers evaluated big data generate fundamental frameworks utilized normalize product data across entertainment brands september 2015 december 2015 company name city state developed fiveyear growth strategy utilize next potential funding round growth firm generated 50page report included contacting 700 colleges receiving response rate 11 business development intern may 2015 august 2015 company name city state analyzed daily monthly partnership costs order determine day day changes cost structure partnerships proposed presented 5 new key partnerships pivotal transition phase thestreet incs financial content network 20 banco del austro loans credit card intern cuenca ecuador july 2014 aug 2014 implemented statistical analysis data using excel focusing customer bank databases credit card purchases pos system customer information customer complaints completed filed paper work loan department education training bachelor science economics management wharton school university pennsylvania city state economics 345 306 management corporate finance merger acquisitions consulting growth companies management venture capital finance entrepreneurship wharton industry exploration program san francisco tech sector · awards new york times scholar selected one eight students 800 prestigious ny times full scholarship languages fluent spanish skills acquisitions big data consulting content corporate finance credit databases finance financial java mentoring excel microsoft office suite network 20 next page pos receiving san fluent spanish statistical analysis strategy venture capital venture capital additional information leadership extracurriculars penn summer abroad scholar environmental studies rotterdam berlin june 2015 june 2015 · engaged lecture series water management energiewende fortified immersion culture environmental sustainability rotterdam berlin two weeks · culminated presentation strategic plan implement water management energiewende tactics usa national dominican student conference officer logistics finances sept 2014 mar 2015 · managed balanced conferences 26000 budget individually raised 3800 conference external sources internal sources like kipp college greenfield intercultural center pennkipp · coordinated executed threeday conference 390 university students throughout us · designed organized dominican linguistics workshop inviting prestigious byu professor alba dr ferreira campus involvement grupo quisqueyano dominican student association officer finances dec 2014 dec 2016 · administrated budget 800 funding student organization dana scholar program active mentor sept 2013 sept 2016 · volunteer mentor educate west philadelphia high school students order get ready college big brother big sister big brother sept 2015 sept 2016 · serve positive role model friend children west philadelphia ongoing one one relationship moneythink active mentor sept 2015 sept 2016 · structured personal finance lesson plans fit need philadelphia high school students order allow teach financially independent

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