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CREATIVE GRAPHIC DESIGNER Summary After reviewing your post with much interest, please take into consideration my qualifications and work experiences in your search. As an exceptionally versatile Graphic Designer/Artist, with 19 years of expertise in marketing, advertising, packaging and publishing; working for a variety of industries in medical, education, B2C and Corporate. My objective now, is to find a position that will utilize my abilities, challenge and expand upon my creativeness and knowledge; while I provide my artistic assets in art and design to the benefit of an organization such as yours. My skill set includes designing from concept all the way through to production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books and more. Utilizing Adobe CS6, Acrobat Professional and I-Books Author. In addition to, Microsoft Office, various databases, time management and soft-skill applications on both Mac and PC operating systems. From the School of Visual Arts, I received a Bachelor of Fine Arts with a major in Illustration and a minor in Computer Arts. I am a resourceful, reliable self-starter; whether collaborating within a team environment or working independently with minimal supervision. Every assignment big or small is performed with a love for art and design from start to finish and attention to detail and deadlines. If you are interested, please call to further discuss my qualifications and how I may be a valuable future member for your team. Skills Children's Trade K -12 Book Packaging Medical Publication Product Packaging  Advertising Trade Show Graphics Catalogs & Brochures Presentations & Hand-Outs Experience Creative Graphic Designer Apr 2006 to Feb 2016 Company Name － City , State • Primarily, design new speculative advertising and/or enhance existing campaigns for small to mid-size business clients for publication in directories, magazines, mobile apps and direct mailers • Verbal/written communication with clients, media consultants to present and/or springboard design idea • Routinely support Marketing and Sales division by creating collateral and training material; such as, posters, presentations, invitations, photography, awards and handouts • Utilize LiveMeeting and Webcast to brainstorm, present or troubleshoot any design issues with staff and/or clients Graphic Designer - Contractor Feb 2002 to Mar 2014 Company Name － City , State • Facilitate creative design from start to finish for all of the company's promotional, marketing and visual needs • Collaborate with marketing on concept, design and schedules for advertising, marketing materials, trade show graphics • Communicate with publishers, digital and print vendors on behalf of the client to confirm work delivered by pub dates, monitor and assure quality, troubleshoot and resolve any design and digital or print issues as they arise ​ Freelance Graphic Designer Feb 2005 to Mar 2006 Company Name － City , State • Design, layout, illustration and production of feature articles, monthly articles, contents page, infographics, charts and graphs for 3 monthly medical journals and Pharma-sponsored quarterly supplements  • Liaison with medical editorial director and department, art director and graphic designers to assure journals and supplements are completed by monthly pub dates Freelance Graphic Designer: Packaging Apr 2004 to Aug 2004 Company Name － City , State • Package design of licensed products and creating mock mechanicals of 3D displays for client approval • Technical illustration and enhancing existing Cad illustrations of products to appear in instruction leaflets • Design and production of specialized catalog inserts, product instructional leaflets and gift wrapping Freelance Graphic Designer/Artist Mar 2004 to May 2004 Company Name － City , State • Design board books for licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street and Nascar) • Composed cover art utilizing company's brand approved art templates, stylesheets, colors and artwork • Design seasonal feature catalog inserts for Reader's Digest Children Books catalogs and promo-brochures Education and Training Bachelor of Fine Arts , Sequential Arts (Illustration) 1999 School of Visual Arts － City , State , USA Skills 3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing and Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication

DESIGNER

SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY Executive Profile High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives. Skill Highlights Strategic Planning Results-Oriented Self-Motivated Customer-Oriented Project and Program Management Change Implementation Team Leadership Time and Resources Optimization Core Accomplishments Project Management:   Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies.   Project Planning:   Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans. Solutions Modeling:   Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions. Technology Architecture:   Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans. Delivery Efficiency:   Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change. Risk Mitigation:   Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing. Customer Relations:   Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers. Professional Experience Senior Vice President of Global Information Technology 06/2004 to Current Company Name City , State Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide. During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year. As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology. Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes. Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting through one data model across all entities. Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects. Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings. Director of Information Technology 01/2002 to 06/2004 Company Name City , State Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies. Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications. Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues. Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations. Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services. Implemented a wireless inventory control solution through the use of Radio Frequency devices. Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests. Hired and mentored new IT personnel for the post-production support of the new ERP application system. Trained overseas personnel on the implementation and configuration of Oracle applications. Practice Director 01/1995 to 01/2002 Company Name City , State Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule. Coordinated, directed, and managed a practice of 22 consultants. Prepared Request for Proposals responses for large-scale implementation projects. Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore. During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts. Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients. Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations. Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects. Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget. Worked closely with the development organization on integrated testing of product releases and customer pilots of new product. Information Systems Director 01/1993 to 01/1995 Company Name City , State Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company. Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies. Responsible for the implementation of Manufacturing and Financial systems domestic and overseas. Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth. Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting. Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels. Information Systems Director 01/1990 to 01/1993 Company Name City , State Supported corporate-wide projects in the selection, delivery and management of new technology. Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline. Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems. Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels. Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets. Information Systems & Technology Manager 01/1985 to 01/1990 Company Name City , State Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application. Successfully completed the implementation of MANMAN MRPII application. Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items. Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards. Senior Systems Analyst 01/1984 to 01/1985 Company Name City , State Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems. Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets. Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system. Education B.S : Computer Science 1983 University of Texas at El Paso City , State Computer Science Languages Bilingual - Fully fluent in English and Spanish. Skills •Experienced in strategic planning and execution. •Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. •Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS •Excellent understanding of computer systems characteristics, features, and integration capabilities. •Experienced with systems design and development from business requirements analysis through to day-to-day management. •Proven experience in IT planning, organization, and development. •Excellent understanding of project management principles. •Constant focus on organization's goals and objectives. •Demonstrated ability to apply IT in solving business problems. •In-depth knowledge of applicable laws and regulations as they relate to IT. •Strong understanding of human resource management principles, practices, and procedures. •Proven leadership ability. •Ability to set and manage priorities judiciously.

INFORMATION-TECHNOLOGY

DIGITAL MARKETING SPECIALIST Summary I'm a creative retail-marketing professional with 10 years of experience managing omnichannel marketing campaigns. My specialties include digital marketing and media, direct marketing with a strong emphasis on direct mail, CRM and database testing, customer segmentation, event promotions, credit, loyalty and project management. I have the innate ability to effectively and efficiently execute complex marketing campaigns in a fast paced environment with tight timelines. Highlights Experience Company Name May 2013 to January 2015 Digital Marketing Specialist City , State Responsible for the discovery and development of marketing strategies for both desktop and mobile to drive traffic and sales while meeting ROI goals. Assisted in the development, launch and management of a customer acquisition and CRM retargeting program created to attribute in-store purchases to online behavior. Assist in the planning, execution and analysis of display advertising through various online media networks to support marketing campaigns. Optimize SEO and SEM campaigns utilizing reporting tools such as Google Adwords to review keyword performance and return on ad spend in support of merchandising focus and promotional cadence. Support new store openings and brand marketing events through geo-targeted digital media and marketing campaigns. Manage partnerships with affiliates in order to promote CRM offers and storewide promotions to increase traffic and sales both in-store and online. Leverage data to match customer's across devices and to identify new to file. Managed all digital media relationships such as YouTube, Hulu and Pandora. Assisted in the planning, launch and management of a brand sponsored Pandora station www.pandora.com/expressrocks. Company Name Current to January 2015 Account Director Account Director City , State for a large insurance and financial client. Manage a team of 4 account executives in the execution of omnichannel marketing campaigns. Allocate agency support and resources to ensure client assignments and day-to-day responsibilities are executed above and beyond expectations. Develop strategies and tactics to achieve client objectives within budget and on time. Manage vendors in the production and planning of omnichannel marketing campaigns including direct mail, email, web development and digital marketing. Assist in identifying and developing new projects and business opportunities for both our current client and future clients. Analyze data to apply results to future campaigns in an effort to execute more effective and efficient direct marketing campaigns. Company Name May 2010 to May 2013 CRM Specialist City , State Planned, executed and analyzed over 50 direct mail and in-store CRM campaigns that totaled approximately 150 million pieces circulated yearly. Specialized in database testing, customer segmentation, modeling and prospecting for direct mail campaigns executed both domestically and in Puerto Rico and Canada. Provided marketing support for partnerships with such programs as America's Next Top Model, SXSW, Coachella and Fashion Star, Managed credit and reward program that generated over $350 million in sales in 2010. Manage gift card budget of over $1 million for card production, promotional programs and maintain B2B partnerships. Assisted in the development and launch of the new Express loyalty program NEXT. Assisted in customer acquisition and brand awareness to support store grand openings both domestically and internationally. Company Name October 2007 to May 2010 Marketing Coordinator City , State Assisted in the coordination and launch of our redesigned web sites; asfurniture.com and vcf.com. Managed partnership with Columbus Crew to help in branding efforts. Assisted in new product launches and rebranding campaigns. Conduct competitive analysis for key markets. Maintained cross-functional partnerships with merchandising and merchandise planning to help support marketing campaigns. Proofed all advertisements for pricing, copy and product accuracy. Company Name September 2005 to October 2007 Senior Healthcare Sales Recruiter City , State Responsible for increasing sales through existing and new clients. Recruited, screened and managed over 175 healthcare professionals with roles such as RN, LPN, LSW, LISW, STNA and CNA. Created and executed direct mail campaigns that increased field staff by 20%. Responsible for generating new business with all types of healthcare facilities. Responsible for planning, marketing and executing seasonal vaccination clinics. Education Franklin University 2005 B.S : Marketing Marketing Promotions and Public Relations City , State GPA: Dean's list 2005. Marketing Marketing Promotions and Public Relations Dean's list 2005. North Central State College 2003 business data communications City , State business data communications Skills Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation.

HEALTHCARE

ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills

TEACHER

INSTRUCTIONAL DESIGNER Summary Tamantha Uebele is a Home Health Clinical Analyst and Instructional Designer with over 28 years' experience in home health and hospice and the Epic Home Health application for 5 years. During an enterprise install for ProHealth Care, Tamantha served as Business Analyst, Principal Trainer, and Application Coordinator during an end-to-end implementation and system updates post go-live. She was into the build phase of a system upgrade when she went into consulting. As analyst consultant for Providence Health & Services, she led a Community Connect Home Health implementation project involving discovery, validation, workflow design, build, and testing. At Northwest Community Hospital, she served as build analyst on the Home Health team where her experience involved validation, workflow design, build, testing, and clinical break-out sessions. At Lahey Health, Tamantha was Instructional Designer leading their Home Health agency's training environment build, materials build, and classroom instruction for an integrated implementation. She continued with go-live support, Nova review and testing with system updates. Tamantha possesses expertise in designing, building, implementing, and supporting the Home Health and Hospice application as well as other applications used for Home Health's module to run successfully (ADT & Cadence.) She has experience in an array of Epic functionality, including Facility, Profile, & Department Settings, Contact & Visit Types, Reporting Workbench, Print Groups, Custom Form Build, InBasket, User & Provider build, security templates and settings, Cadence Templates, Smart Tools, Care Plan build, and the technical needs of Remote Client. Qualifications Epic Home Health Clinical Certification (2009, NVT 2010, NVT 2012, NVT 2014, NVT 2015) (includes Hospice) Epic Principal Trainer/Instructional Designer for Home Health Clinical (TED 2010) Highlights Consultant experience: Lead in Home Health Implementation with responsibilities including: workflow analysis, recommendations, redesign, presentations, and team member duties Formal sessions include: data gathering/discovery, workflow validation, integrated workflows, building & testing, and training 28 years of experience in the Home Health and Hospice Full project experience: planning, validation, build, testing, go-live, maintenance, and optimization Knowledge & Experience with every version of Home Health since 2009 including 2015 releases Knowledge of Home Care and Hospice regulations including OASIS, Physicians' Orders, Care Plans, and Plans of Care Equally qualified as Analyst & Instructional Designer Epic Specific Experience and Expertise Application Coordinator/Analyst Specifics System analysis, build, testing, and system optimization with all versions: 2009, 2010, 2012, 2014, and new releases for 2015 Workflow analysis, development, redesign, and validation Build, maintenance of, and other experience: (but not limited to): Facility settings (EAF), Profile settings (LPR), Department settings (DEP) Contact & Visit Types (LCT & PRC) Reporting Workbench Reports (LRP) Build and layout of forms and form groups including Custom Form Build (LFG) InBasket Classes, Pools, messages, and routing Verbal Order build (LVO) User & Provider build (EMP & SER) Linked Templates, Sub-Templates, security points, and security classes (ECL) Cadence Templates: editing, patterns, exceptions, defaults, & blocks Documentation build (reports, Flow-Sheets, Care Planning, problems, and Interventions) Management & maintenance of the Home Health Databases Integrated workflows between Home Care, Home Hospice, & Inpatient Hospice Facility Integrated workflows between intake, scheduling, clinical documentation, HIM, quality, and billing Security Team Application Lead Data Courier/Migration Team Application Lead Change control and communications Application Lead Business Continuity Access (BCA)/Downtime Application Lead Provided end-user support for all clinical and office users Understanding of Epic's Community Lead structure involving several regions/instances Epic Training & Curriculum Development Development of all Epic Home Health training materials including Lesson Plan Matrix, Course Companions, Training Manuals, and Competency checklists. Train-the-Trainers: Credentialed Trainer and Super-users Classroom instruction for end-users for all non-clinical courses Development of Quick Start Guides and Tip Sheets Training Environment build and Master Patient build for all Home Health courses Maintenance of the Home Health databases Learning Homes Dashboard Work Experience Instructional Designer Feb 2015 to Current Company Name - City , State Clinical Instructional Designer for Home Health during a Wave 2 implementation User, provider, and patient build for the MST training environment Created and update training materials: PowerPoint presentations, Quick Start Guides, exercise books, and Tip Sheets Classroom instruction for various types of classes: clinical, intake, scheduling, quality, and orders Classroom planning including course content, course structure, and class scheduling Build and maintenance of Learning Homes Dashboard Contract Analyst Mar 2014 to May 2014 Company Name - City , State *Contract ended early due to customer's decision to postpone Home Health implementation Analysis, re-engineering, and mapping of current and future workflows with Epic 2014 Version Discovery and validation with analyst team and Subject Matter Experts (SME) New record build and edits for: security, SER's and EMP's, facility structure settings, visit types, contact types, Smart Forms, and other Epic records. Project tracking on multiple tracking tools Led several Care Plan break-out build sessions with clinical SME's Member of several integrated workgroup sessions: Clinical Content, InBasket, scanning, lab, Data Courier Database manipulation and management for Home Health databases Assisted Instructional Designer with 2014 training tools. Consultant Analyst Jan 2013 to Dec 2013 Company Name - City , State Lead analyst for new Community Connect Home Health implementation Data Validation/Workflow analysis of both existing agency and implementing agency Redesign of several workflows and build recommendations needed for agency differences Analysis, build, design, testing, and change control Led several presentations and data gathering sessions involving multi-state regulations and workflows. Led Nursing Care Plan break-out multi-state build sessions Application Coordinator/Analyst & Principal Trainer Jul 2010 to Jan 2013 Company Name - City , State Implementing Home Health, Home Hospice, and a Hospice facility through a successful EMR implementation Analysis, build, documentation, testing, migrating, and updating databases Clinical readiness lead: analysis of current workflows and processes to post go-live modification Managed system upgrades and maintenance of Home Health as well as the Home Health laptop databases required for the Remote Client software (Epic's Home Health module) Initial prep work and build for 2012 version upgrade Principal Trainer for Home Health Implementation: Environment build, Training materials build, management of tools & databases, classroom training Administrative Assistant Jul 2009 to Jul 2010 Company Name - City , State Designed a reporting tool to display clinician productivity to management; proving to lead to increased productivity Created and maintained a department Website linking communication, training, and materials Revised the department's orientation process, including organization, processes, work-flows, materials, and presentation Orientation to new staff members on Meditech & PtCT software Scheduler/Home Health Aide Apr 1991 to Jul 2009 Company Name - City , State Assisted with three scheduling conversions from paper to electronic, and two additional conversions as software changed Patient Care Education Associate of Arts , Information Technology 2010 University of Phoenix

DESIGNER

FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad and logo design, etc. Excellent communication skills Effective problem solver and multi-tasker *4-color separation, fake color & digital photography Research and edit material for final publications *Detailed oriented, always met deadlines Proficient in organizing & monitoring large projects *Effective Spanish translator and interpreter Excellent customer service and team player Highlights Mac & Windows platforms Hardware: Scanners, laser & inkjet printers, and large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office and Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 to Current City , State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City , State Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku). Visual Merchandising Manager 10/2004 to 08/2008 Company Name City Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc. Ordered computer hardware, office supplies, graphic tools and materials. Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets. Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office. Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms. Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork. Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa. New initiative was implemented in the Pacific Region. Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006. Visual Information Assistant 04/2000 to 05/2004 Company Name Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base. Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page "Northern Highlights" a 4-page insert for the base newspaper, "The Leader". Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, "The Guide". Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute of Technology BFA : Visual Arts 05/2000 University of North Dakota Walton Community College City , State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS : Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, and translate *Black & White/Color digital and traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page

DESIGNER

ADVOCARE DISTRIBUTOR Executive Summary Experienced, energetic Personal Trainer and former college/professional athlete with over 20 years conducting group and one-on-one training sessions in large gyms, as well as small fitness studios. Specializing in strength and conditioning, flexibility training, fitness program design with advanced training in metabolic testing, nutrition and weight management consulting. Formal training in the health and fitness field of business development and leadership training. Extensive sales and customer service experience. Core Qualifications Fitness assessments Customer-oriented Understanding of body fat tables and BMI Fitness equipment operation Senior fitness programming Weight management expert CPR and First Aid certified Excellent sales skills Fitness equipment expertise Fitness programming specialist Operations management Staff development Inventory control Policy/program development Staff training Supervision and training Skilled negotiator Sound judgment Project management Performance tracking and evaluation Team building Professional Experience Advocare Distributor June 2012 to Current Company Name － City , State Generated new accounts by implementing effective networking and content marketing strategies.Contacted new and existing customers to discuss how specific products could meet their needs.Answered customer questions regarding products, prices and availability.Generated new sales opportunities through direct and telephone selling and emails. Asst. Personal Trainer Manager July 2009 to May 2012 Company Name － City , State Contributed to a 75% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Met minimum monthly revenue, service and customer satisfaction goals. Re-racked weights to maintain a neat, organized and clean club. Mediated club employee relations matters for all club fitness employees. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Counseled clients on proper nutrition and exercise habits. Asst. Manager/Personal Trainer January 2006 to January 2009 Company Name － City , State Managed team of 12 of professionals. Surpassed revenue goals in four consecutive quarters. Met minimum monthly revenue, service and customer satisfaction goals. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.Mediated club employee relations matters for all club fitness employees. Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct. Contributed to the operation of a clean, friendly and well maintained health club. General Manager Personal Training/Personal Trainer January 2004 to January 2006 Company Name － City , State Earned the Personal Trainer of the Month Award 5 consecutive months for most revenue earned each month. Monitored 30,000.00 project budgets each month. Mentored, coached and trained 8 team members. Recruited, hired and trained 4 new employees for sales and personal training. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Education Bachelor of Science : Criminal Justice , 1999 South Carolina State University － City , State Coursework in Communications, Criminal Law and Public Administration, Coursework in Sociology and Psychology, Coursework in Juvenile Justice and Deviance in Society Affiliations Collegiate Football 4year-Letterman, Men's Collegiate Basketball Team 2year -Letterman, Aerobics and Fitness Association of America(AFAA) Certificate, American Aerobic Association International(AAAI) Certificate, International Sports Medicine Association(ISMA) Certificate, Partner-Assisted Stretching Certificate, CPR & First Aid Certificate Skills Organizational Skills Communication Skills Business Development Problem Resolution Project Management Sales Customer Relations Departmental Operations Management Staff Development Team Building Team Leadership Team Player Training and Development Administrative Skills Multi-Tasked Computer Proficient

FITNESS

LANDSCAPE TECHNICIAN Professional Profile Diligent and driven banking professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.  Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 - Current Company Name － City , State Loss Prevention/ BSA Analyst Evaluate current fraud situations and formulate recommendations to reduce in the future Use anti-money laundering (AML) software to review members' activity for money laundering and other suspicious activity.  Review structuring reports if software is not functional. Work cases and alerts generated by software, documenting conclusions reached and actions taken. Review member accounts to determine those posing higher risk.  Obtain and evaluate EDD forms and information. File Suspicious Activity Reports (SARs) as necessary. Provide effective written and oral communication with members concerning extended holds, or possible fraudulent transactions, or other security measures taken. Document all actions accurately and timely. Work with Fraud and Security Managers in investigations and recoveries; with Operations (when necessary) to ensure fraud is limited/prevented; with other financial institutions and merchants to process fraud claims 04/2014 - 07/2015 Company Name － City , State Branch Representative Provided superior member service in the Retail branch, answering/ resolving member questions, and discrepancies; performed and processed transactions on sales side of branch- i.e. membership/ loan applications; resolving account related issues; and all cash-related responsibilities related to the service side Achieved assigned cross-selling and performance goals by proactively offering appropriate products and services to each member to ensure Credit Union's growth goals Developed and maintained a strong working knowledge of PFFCU products and services, as well as all policies and procedures associated with entire branch in order to ensure operational effectiveness Produced work that is thorough and completed with minimal errors, delivered the highest level of service by ensuring all member information is secured and protected Maintained a superior volume level of work performed; adhered to all PFFCU policies and procedures 11/2011 - 10/2013 Company Name － City , State Operations Supervisor Oversaw and supported the day-to-day department production activities which included cross training, control, and audit activities, production, and quality control to achieve targeted business goals / objectives. Facilitated departmental workflow, ensured work was properly safeguarded and controlled in accordance with banking policies and procedures; identified, minimized and escalated risk where appropriate. Ensured work adhered to regulations and compliance to CFG policies, departmental policies, risk avoidance standards and SLAs; contributed to the improvement of the customer experience. Tracked and reported key department metrics to include productivity (group / team), large dollar items, general ledger errors, teller errors, customer impact and service level agreements. Reporting demonstrated team's operational effectiveness and efficiency to Retail and Corporate units. Recorded passing audits, 90% customer service, and SLAs met for 5 consecutive years by providing guidance, training and leadership to 12 junior team members who achieved individual / department goals. Provided input in the performance review process; motivated, incented, and rewarded desired behaviors to the team by providing feedback and utilizing available reward and recognition programs. 02/2008 - 11/2011 Company Name － City , State Senior Operations Associate Provided oversight, monitoring, and decision making of the workflow for a team of Operational researchers in a fast paced environment requiring application of various complex methods, procedures and knowledge of business unit's product(s) and application(s); repaired any negative impact to both internal and / or external customers. Researched customer, brand, or bank inquires using advanced analytical skills to determine the source of the problems. Accurately resolved and ensured work product adhered to regulatory and compliance guidelines, departmental policies, quality control and service level agreement requirements. Minimized risk to the bank by utilizing knowledge of regulatory / compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate and excellent customer service. Served as mentor to 18 junior team members. Communicated technical support to management team and department colleagues on business specific systems and/or processing issues which resolved negative bank exposure. 11/1999 - 02/2008 Company Name － City , State Teller Manager Managed opening and closing times for the main branch. Oversaw training for all new branch employees Managed team of 10 branch tellers  Balanced daily cash deposits and bank vault inventory with a zero error rate. Received regional branch recognition award for outstanding customer service.  Received an internal audit score of 90% for 5 consecutive years Adhered to Citizens Bank security and audit procedures. Adhered to all federal and state compliance guidelines for retail banking. Education 2010 Peirce College City , State Bachelor of Science : Business Administration Magna Cum Laude Technical Skills and Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support Highly accountable and experienced in operational effectiveness, performance improvement initiatives, BSA compliance, regulatory and audit procedures. Excellent research and analytical skills, process development, and delivering exceptional customer service. Ability to acquire technology quickly and proficient with various banking and credit union internal financial systems. Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA

ARTS

PREMIUM CLUB CHEF Executive Profile Creative, desire for perfection, dedication to the profession and the art while at the same time effectively balance profitability.Twenty three years professional experience as a dynamic, resourceful and skilled Chef with a proven success record in many dynamic venues and assignments. Skill Highlights Food cost control specialist Special dietary needs expert Proven leadership skills Skillful kitchen staff trainer International culinary skills Strong customer relationship builder Core Accomplishments Consistently stayed under monthly controllable expense budget. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels. Created and explored new cuisines. Oversaw kitchen employee operations to ensure production levels and service standards were maintained. Professional Experience Premium Club Chef 01/2014 to Current Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversee a fine dining venue that seats 300 offering an ala carte menu and a daily Chef's Table, an all-inclusive area with guest seating of 240 and a daily Chef's Table, a fast casual venue that seats 140, as well as the pastry department which supplies scratch made pastries for club level and all suites. Change menus daily for each outlet and pastry menu for each home stand. Responsible for all non-game day catered events and in-park game day events. Travel to other venues assisting in high profile events and play-off games. Oversaw 40 cooks and 2 Sous Chefs as part of overall back of the house operations. Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Designed kitchen and set up pastry department operations. Developed menu and implement new items for home stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Hired and trained staff of 9 to correct facility procedures, safety codes, proper recipes and baking techniques. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Consistently adhered to quality expectations and standards. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Developed own methods and recipes to create tasty vegetarian/vegan cuisine. Developed variety of menu items catering to customers with food allergies and diet restrictions. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff. Ordered and controlled food inventory. Oversaw 30 cooks and 2 Sous Chefs as part of overall back of the house operations. Hired and trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale which included wedding cakes, candies, savory pastries and other baked goods. Consistently adhered to quality expectations and standards. Hired and trained staff of 19 food preparation employees. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills budgets, inventory, sophisticated seasonal menus, public relations, quality, motivated leader

CHEF

ENGINEERING MANAGER Summary Versatile bilingual Electronics and Instrumentation Engineer with multi industry experience of + 9 years demonstrated ability to lead an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner. Highlights Fluent in Spanish Strong decision maker Work well under pressure Initiative to work independently EIT License in process Autocad and SAP user Python and Labview training ASME and OSHA training Experience 05/2014 to 07/2016 Engineering Manager Company Name － City , State  Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects. Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV. Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP. Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop. Technical support for the manufacturing shop. Implemented department procedures and forms. Evaluated performance of supervisees at the end of year and keep track of vacations/sick days. 03/2012 to 05/2014 Instrumentation Engineer Company Name － City , State Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget. Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes. Developed datasheet formats for instruments. 05/2010 to 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City , State Oversaw the internal and outsourced manufacturing of new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time. Designed PCB using Altium Designer for a Testing fixture for ID discrimination/deformation sensors Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation. Performed root cause failure and troubleshooting of sensors. Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer 01/2007 to 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City , State Designed the PCBs of two mosquito control box and a solar powered electronic pesticide. Collaborated with software engineers  to specify the product , estimated material, build a prototype , testing and release it to production. Troubleshoot and repaired PCB manufacturing in-house Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ). Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project) Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 to 01/2007 Project Engineer /Electrical Design Engineer Company Name － City , State Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine. Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated. 01/2004 to 12/2005 Professor Assistant and Labview programmer Company Name － City , State Provided training of Labview to Engineering Students. Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework. Education 2005 Master of Science : Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City , State , México 2003 Bachelor of Science : Electronics Engineering in Instrumentation and Control Instituto Tecnologico de Chihuahua － City , State , Mexico Skills Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner

ENGINEERING

TEST ENGINEERING Profile I am seeking the challenging position with a technology company that will allow me to apply and enhance my skills of being Test Engineer to their fullest potential. Possessing over 10 years of experience in the electronics manufacturing and test engineering environment can bring high level of responsibility and technical role in your company. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field. Areas of Expertise Digital/Analog and RF Circuits Design Techniques and Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer for troubleshooting Proficient with circuit board and microscope soldering skills and rework Interpret in reading schematic diagram for AC/DC circuits View Expert CAD Design software operating experience TEXMAC Flying probe 9000 series program experience Agilent 83480A Digital Communication Analyzer operating experience Employment Hands on Computer Skills Python Scripting for test automation Solaris 10 OS, Linux Mandrake and Red Hat OS Configuration SQL Server Configuration UNIX Script & Shell Programming Networking Essentials Networking Cabling Cat5e, Cat6 and Fiber Optic TCP/IP and OSI Layers Knowledge Windows XP Pro-Win 7 Mac OS X Leopard PC Hardware Installation PC Troubleshooting PC Software Installation Routers and Switches Cable Modems Experience Network Subnetting, routing and addressing Professional Experience Test Engineering Feb 2006 to Current Company Name － City , State Perform component debugging on the complex android mobile technology products with Android Debug commands. Bring up ongoing reliability lab for the android device compliance testing that includes tumble test, drop test, button cycling test, thermal testing and humidity environment testing. Troubleshoot and perform final root cause failure analysis on the component level for Riverbed Steelhead, Sturgeons, and Interceptors WAN optimization hardware appliances. Responsible to perform functional test and system level validation, Report directly to the customer's quality engineering department with final failure analysis data results on RMA/FA systems. Manage RMA returns and process orders. Perform incoming quality check on the RMA systems. Upgrade firmware or software if required. Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter to find root cause on the electrical circuits. TestExpert CAD for signal view. Directly work with customer's engineers to resolve all test related issues and act as primary technical customer interface. Prepare and develop test process procedures and disseminate test-engineering standards for developed test systems. Measure and control test debug WIP. Stay abreast of technology trends. Design, develop, maintain test procedures, and tester software for electronic circuit board production. Support junior technicians with failure analysis, tester debugging, reduction of intermittent failures. Review test equipment designs, data and RMA issues with customers regularly. Support backend production floor with BOM breakdown for Intel X-86 server platform, Created Visual Aids. work instructions for assemblies from frontend to backend. Properly implement ECO, ECN, Deviations, SPIs and ETN rework on the production floor. Design barcode labels with loftware design software for assemblies and subassemblies. Create MES routes for the assemblies and controlled process verification in the MES system. Bronze Six Sigma certified. Participate in Lean manufacturing eg. The 5S's, Kaizen Blitz or Events, QRQC, Workflow Analysis, Layouts & workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time and other process related improvements, FPY reports for test matrix, Test Debug WIP reports. Applied Lean Six Sigma methodologies to improve production process. Work with Test and Manufacturing engineering departments for DFT and developed test programs. Extensive experience in NPI environment and NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower & Sable networks. Traveled domestic and overseas to coach diagnostic technicians for new customers and existing customer product lines. Integration System Engineer Jul 2005 to Feb 2006 Company Name － City , State Responsible to create proposals, design Security Access Control, CCTV Surveillance System and Alarm Systems for Government, Commercial, and Residential customers. Provided Technical Support to Field Technicians and customers. Install GPS tracking devices on fleet vehicles. Lab Technician Apr 2003 to Jul 2005 Company Name － City , State Work directly with the company's Vice President of engineering on the development of alarm verification VIT system. Support development of new production and R&D engineering department overseas with BOM breakdown, Visual Aids, Schematics improvements and US FCC compliance requirements. Daily job duties included test and Troubleshoot CCTV Security products. Performed electrical conformance testing with Agilent 83480A Digital Communication Analyzer. Introduce new product lines to the customer and marketing department. Provided Technical Support on all company products on phone and via email. Test Technician III Jan 2002 to Mar 2003 Company Name － City , State Test and troubleshoot flat touch screens and report daily test reports to engineering department. Trained new employees to perform task on assembly lines. Production Test Technician II Oct 2000 to Nov 2001 Company Name － City , State Certified WWOPS Final Analysis Manufactured Training. Ability to Test and Debugged all SUNFIRE mid and high series servers. Generate daily work report on failed CPU boards and other components. Experience in Assembly line, Kitting and pack out. Assisted Manufacturing Engineers to installed and tested new features on a servers. Interpret and very familiar with SUN Microsystems technical docs on Netscape interanet. Test Technician I Mar 1999 to Sep 2000 Company Name － City , State Directly work with Engineers on new customer products for Telecommunication Servers. Performed test and repaired bad main boards, worked on SMT machines on a production. Education BSEE 2016 Northwestern Polyphonic University － City , State Associate Degree , Physics, Chemistry and Mathematics 2001 D.A.V. College Jalandhar City GPA: GPA: 4.0 GPA: 4.0 AAS Degree , Electronics Technology Heald College School of Technology － City , State Electronics Technology Skills Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86

ENGINEERING

ENGINEERING MANAGER Summary To design, develop and manage products in the field of consumer electronics devices, networking protocols, internet applications and connected devices. Vision to create personalized experiences based on machine learning. Highlights Linux, Unix, RTOSs - OS 9 & VxWorks, DOS, MS- Windows, Socs related to media players and set tops --Broadcom, Intel, STMicro, Sigma Design  Microprocessors/micro controllers -- ARM, MIPS, 8088, 8087, 8031, 8051 Digital and analog hardware Streaming, playback, Live, VOD, HLS, MP4 HTML5 MSE. EME, Video tag, MHP, OCAP, Blu-ray, BD-J, java security framework. XML C, C++, Visual C++, Visual Basic, Assembly, Java , J2ME ( CDC, PBP ), JVM , ODBC, DAVID JSON RPC, REST and SOAP. NASC, Linux containers  - LXC Control theory Familiarity with machine learning techniques - logistic regression, Neural networks Familiarity with Machine learning packages Tensorflow, DL4J openCV Familiarity with CUDA and computer vision Matlab, Octave Complete Life cycle development of products of mass deployments  Middleware, applications, Device Drivers, Hardware,multimedia streaming and playback, consumer electronics, cable, industrial and power plant automation. Advanced knowledge of embedded systems Interface design and implementation Advanced knowledge of content protection systems Architect consumer electronics products related to multimedia and networking. Porting embedded web browser based systems. Agile Development process Contributing in specification groups. Managing open source code and associated licensing rules. Master's thesis in adaptive control, penchant for machine learning Managing cross functional - cross vendor development, interfacing with customers,Building teams, mentoring team members. Managing offshore teams.  Accomplishments Instrumental in building first generation Blu-ray players. Led development of BD-J stack, which was one of the most complex piece of software in Blu-ray player. Led architecture and development of platform software for Nucleus middleware for Seachange, managed large teams spanning multiple projects. ​ Helped architect and develop high performance software for set-top platform on a very tight deadline. Responsible for representing Pioneer technically as a CE industry member in OCAP specification group and suggesting fundamental changes to spec to satisfy needs of CE industries in cable market. Developed excitation control system for alternators, built complete hardware and software for the product. Experience Engineering Manager November 2010 to May 2016 Company Name － City , State Managing multiple work streams and teams related to platform software development for set-top boxes. Interacting with customers, vendors and multiple cross functional groups. Managing product development and supporting deployment of products.  Evangelized and led development of new middleware solution for OTT and other multimedia playback on set-tops. The middleware is being designed for a very responsive user experience, minimum copy transfer of buffers along playback/record pipelines, high performance playback of multiple contents in several video windows and content security. The middleware was driven by of JSON APIs routed from from a mini web server. Led a team for developing cutting edge platform software solution for set-top box for MSOs. The software has several features like HTML5 UI with webkit/QT, home networking, DVR, content protection, DRM and playback on 2nd screens like iPads etc. Software is deployed on a Broadcom SoC with Liberty Global in Poland and Czech republic. Worked on EOS flavor of this product which is going to be deployed in some countries in Europe by end of this year. Worked on optimizing the stack for low latency wrt resource management and channel changes. Also worked on leading a team of developers towards development of software components for headless gateway product for home networking with new Intel Chipsets. The middleware was driven by of JSON APIs routed from from a mini web server. Led a group towards porting of Comcast RDK platform on ST Micro SoCs for set-tops. Led a group towards porting/development of software for RDK platform for RNG150 Comcast platforms. ​ Engineering Manager, Architect January 2004 to November 2010 Company Name － City , State Worked on development of technologies in the field of consumer electronics. Led a team of engineers towards development of BD-J stack for Blu-ray Players. Wrote initial code for some core modules like file system and application management, led the development of other modules for the stack - security framework, JMF and Java TV subsystem, interactive audio, graphics subsystem (based on AWT, HAVi and DVB extensions) and all other BDJ specific modules. Led the efforts on all certifications required for BD-J ( JAVA, BD+, BD-J APIs ). Worked on supporting the product in market after shipment. Played critical role in development and architecture of OCAP middleware, the technology was later sold to a third party. Contributed to specification group for OCAP. Worked on architecture of application framework, security framework and file system and some other modules, architected and wrote the code for most complex component of OCAP - DSM-CC file system. Development of Advanced Media Player, this media player had a Blu-ray player at its core and other network enhanced functionality for video playback, music, photo management for local and remote content, this had music recommendation features on client device with the help of remote server in cloud. Also worked on architecture for making closed and open source code co-exist within the same system.  The media player was modeled as being driven by Restful JSON APIs. Senior Software Engineer April 2000 to January 2004 Company Name － City , State Worked towards development of various technologies related to interactive TV set-top boxes for different markets. DTV4.0 (Sheep) compact client development for Comcast on PACE Daytona Box on GI headend. Dynamic Internet Protocol Interface (DIPI) client for DTV Navigator to support Inband IP data transfer to set-top via IPGateway. Various types of IP access options viz Force Tuning, Channel tracking were developed. IPGateway development, I worked on basic DSM-CC session protocol implementation to provision continuous feed sessions for inband pipe with the Scientific Atlanta DNCS (Digital Network Control System) and also provisioning Power TV DIPI clients on this CFSs. Micro 1.0 and Micro 2.0 clients featuring Java based TVGuide, VOD, micro browser and TVTicker. My responsibility in this was to develop Tuner, MPEG Java APIs, porting of VOD client, TVGuide-CA java layer, TVGuide integration, enhancement to data service and other integration and bug fixes. Worked on feature of displaying MPEG I/P frames on a dynamically updated carousel content from a Liberate server. Other part of my responsibility in the project was to write glue layer at micro JAVA virtual machine for applications using a Multicast File System protocol to tune to data/video channels and I/P frames. Education M.Tech : Control Systems , 1988 Indian Institute of Technology － City , India Control Systems B.E : Electrical Engineering , 87 Devi Ahilya University － City , India Electrical Engineering Course : Machine learning , 2016 Coursera - Stanford USA Skills Lead Development, build teams, mentor, interface with customers and vendors, architect end to end. Develop products in consumer electronics, digital TV, industrial automation, control systems C, C++, JAVA, JVM, Embedded Linux, LXC, Device Drivers  Working with Socs, RTOS - OS9, VXWorks DVB, MPEG, H.264, HLS, MP4 JSON, REST, SOAP, XML,SNMP,TR069 Microcontrollers, hardware Matlab, Octave Mathematical modeling. Integrating content protection systems Agile Methodologies, Scrum, SDLC, project planning and management, leadership

ENGINEERING

PLANNER/SCHEDULER Summary Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified for Lean Sigma CPR certified Microsoft Office Suite Strong attention to detail Effective time manager Accomplishments Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year. Experience Planner/Scheduler Nov 2011 to Jan 2015 Company Name - City , State Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents or injuries and prepare reports of findings. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. Meet with vendors or suppliers to discuss products used in repair work. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Develop or implement electronic maintenance programs or computer information management systems. Maintenance Head operator Oct 2010 to Nov 2011 Company Name - City , State Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists. Clean or lubricate shafts, bearings, gears, or other parts of machinery. Record type and cost of maintenance or repair work. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment. Align and balance new equipment after installation. Train and manage maintenance personnel and subcontractors. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Aviation Machinist Mechanic Dec 1990 to Dec 2006 Company Name - City , State Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Train operations staff. Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Conduct routine and special inspections as required by regulations. Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment. Measure parts for wear, using precision instruments. Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters. Obtain fuel and oil samples and check them for contamination. Reassemble engines following repair or inspection and reinstall engines in aircraft. Read and interpret pilots' descriptions of problems to diagnose causes. Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft. Remove or install aircraft engines, using hoists or forklift trucks. Inventory and requisition or order supplies, parts, materials, and equipment. Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detectdefects or malfunctions. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Keep records of employees' attendance and hours worked. Requisition materials, supplies, equipment parts, or repair services. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL - City , State Technical Training , Certified Nurse Assistant Westhills College - City , State , USA Continuing Education to Complete BSN. with a transfer to Fresno State. Skills State Certified Nurse Assistant Green Belt for Lean Sigma Health Care provider CPR qualified

AVIATION

IT CONSULTANT Professional Summary Support Engineer with Public Trust Clearance and 10 years of Information Technology experience in installing, maintaining, and repairing hardware, software, and networks. Work well independently, or in a group setting providing all facets of server, computer and network support. Fluent in Spanish. Core Qualifications Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems and Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion and Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 & 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper & Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access and MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira Experience September 2014 to November 2014 Company Name City , State IT Consultant Developed plan for network management platform for release software upgrades for SevOne customers, to include procedures and scripts for backup, high availability continuity of polling during upgrade, and data stitching upon completion. Backed up data, restored solutions and data migrations for hardware refresh, cluster migrations and cluster re-alignment projects with customers. Actively contributed to the consistent improvement in processes and scripts/automation in delivery of services. Troubleshoot issues on Linux servers, Apache Web Server, MySQL, PHP and automation scripts for SevOne clients. November 2011 to September 2014 Company Name City , State Systems/Test Engineer Contractor for U.S. Immigration and Customs Enforcement at Department of Homeland Security. Provided tier 1-3 technical and application support for 60 headquarters staff and 900 remote medical staff users. 2,000 website users with account creation, updating of accounts and issues with website. Administered and performed account creation, deletion, permissions and configuration for Medical Applications (Casetrakker and eClinicalWorks) and also related network accounts in Active Directory. Tested Casetrakker medical software to identify root causes, verify reported problems or validate and verify resolved issues. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Coordinated action with local ITFO's to resolve issues that required escalated issues. Performed peripheral and software installations and upgrades on Servers and Desktops including testing of peripheral integration with eClinicalWorks and testing of new eClinicalWorks builds. Traveled to field sites to as Lead Engineer for deployment, migration and desktop refreshes to new network. Maintained IT hardware and peripheral inventory storage. Developed and maintained test cases, create test data and gather results and/or statistics to allow for analysis of issues, leading to satisfactory resolutions. Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics. Tested and provided technical support to local and Field Case Managers users for medical-related applications; eClinicalWorks, appointment scheduling software, and various databases. Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations. Installed, configured, and supported virtual machines in VMware Vcenter. August 2008 to November 2011 Company Name City , State Systems Administrator Provided tier 2 - 3 level support for 400 local end users and 150 remote users. Performed computer and user account creation, deletion, and configuration in Active Directory. Hardware installation and maintenance of workstations, servers, and networking equipment. Imaged computers and laptops using Ghost and ImageX. Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes. Installed and configured Windows Server 2003 & 2008. Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data. Installed Blackberry software and setup Blackberry phones and IPADS for end users. Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network. Coordinated new desktop equipment deployment and manage loaner hardware pool. Created and configured VMs (Virtual Machines) and allocate corresponding system resources as required. Installed, configured current and future versions of TCP/IP networking and remote access software:VPN, iPASS, Citrix. Lead and managed small projects locally such as Microsoft 2007 SCCM deployments in a small-scale global environment of 50 users. Deployed, evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion. January 2008 to April 2008 Company Name City , State Analyst (Contractor) Resolved application and technical issues for 3,000 customers needing assistance on HopOne Internet Services. Server hardware up/downgrades for 3,000 servers. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Server reboots and re/installs for Windows and different versions of Linux such as Fedora, Ubuntu, CentOS, and Red Hat. Setup cables, server racks, router and switches in the data center. Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems. October 2007 to January 2008 Company Name City , State Helpdesk Analyst (Contractor) Responded to telephone calls, email and personnel requests for technical support for Department of Defense. Troubleshoot desktop, server, LAN/WAN, hardware and software for 2,000 remote users and 80 local users. Implemented file backups and configured systems and applications. Dispatched technicians and maintain track of tickets. Maintained network printers, laptop & desktop computers along with the associated peripherals. June 2007 to October 2007 Company Name City , State Project Team Lead (Contractor) Managed, lead, and served as Tier 2 escalation support for 11-15 technicians on a daily bases with hardware/software issues on Windows Server 2003. Provided Service Level Agreements and technician deliverables to make sure they were met. Created and posted reports to Access database with information on types on installations, dates, inn codes, technicians, and whether sites were completed or aborted. support of management initiatives to improve services, add value or reduce cost in line with the business goals. Resolved local IT support for hardware and software problems, including end user desktops, laptops and blackberry phones. Troubleshoot and configured network printers and replace maintenance kits. October 2006 to June 2007 Company Name City , State Data Analyst (Contractor) Participated in the development of configuration protocols, requirements/design documentation and definition of medicare test cases. Ensured that project data, data listings/transfer and reports were reviewed and corrected. Refined Access database reports to extract selected data that is useful for creating a monitoring plan. Analyzed state process and collaborated with hospital clinical staff to identify business and functional requirements. Responsible for Tier 1-2 hardware, software and network support to 100 medical staff. Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) and word processing (Word) to run queries for data. June 2005 to June 2006 Company Name City , State Document Analyst Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation. Provided accurate and appropriate interpretation of data, applying knowledge to evaluation, analysis and interpretation of data. Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy. Deployment, configuration and technical support for desktops and laptops for 100 end users. Reviewed reports created by consultants as part as the QA process to maintain a 95% or better score. November 2004 to May 2005 Company Name City , State Contractor Provided Tier 1 technical support to 300 end users with hardware, software, and application problems. Installed, upgraded, and maintained desktop and portable computer hardware, software, printers, and peripherals. Updated and maintained the automated recall information system using Access database. Handled between 30-40 incoming calls on a daily basis, created tickets and gathered information to resolve or escalate technical issues. Education Stratford University City , State , US Associate of Applied Science : Network Management and Security Stratford University, Woodbridge, VA Associate of Applied Science in Network Management and Security, Graduated October 2014 Stratford University City , State , US Bachelor of Science : Information Technology, Network Engineering Stratford University, Woodbridge, VA Pursuing Bachelor of Science in Information Technology with Concentration in Network Engineering 10/2014 - Present Presentations Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations Certifications New Horizons Computer Learning Center, Atlanta, GA CompTia A+ and Network Sunset Learning Center Red Hat System Administration I (RH124) Languages Fluent in Spanish. Skills Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate

CONSULTANT

SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL         Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working  with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results. Skills Team Leadership  Global Experience  Project Management Problem Solving  Budget Management   Product Launch  Process Improvement Innovation Client Relations Contract negotiation  Experience Senior Product Development Manager Jul 2015 to Current Company Name － City , State ​ Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer of Men's high quality dress shirts. Created structure and organization to build a Product Development team that executes to strict time & action guidelines. Developed  Processes and Systems to improve workload efficiencies and improve timing of deliverables. Worked to maintain focus and execution while encouraging innovative thinking and ideas. Conducted intensive  competitive shopping  activities both in store and on line. Worked across Design , Sales and External Customers  to deliver over $ 100 million at cost annually.    Sourcing Senior Manager Jan 2007 to Jan 2015 Company Name － City , State Sourcing Senior Manager (2007 – March 2015) 2014 - 2015 Women's Sweaters   $100 million at cost               2012 - 2014 Men's knits             $120 million at cost     2011-  2012  Mens & Wo's  Sweaters   $100 million at cost 2007-  2010   Woven Bottoms             $100 million at cost   Served as a key member of JCPenney's private label sourcing team. Leveraged extensive knowledge of cotton rich products, fabric construction, and garment production, and drove the  execution of strategic global sourcing activities, including vendor and supplier selection, negotiation, quality control, and critical project management. Ensured sourcing plans and strategies were aligned with business objectives to maximize profit and growth margins.   Traveled extensively to maximize business opportunities, evaluated factory capabilities, and visited apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and Hong Kong.     Managed key vendor relationships and collaborated with international buying office, buyers, designers, and product development teams to procure quality garments that met buyer costs targets. Produced cost savings of millions of dollars over multiple programs. Allocation Manager Feb 2003 to Feb 2006 Company Name － City , State Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually. Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue. Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit. Senior Project Manager Business Operations Feb 2000 to Feb 2003 Company Name － City , State Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M. Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch. Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability. Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system. Created  training documentation and led the training of 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City , State Education and Training Bachelor of Science , Merchandising and Marketing Activities and Honors Textile Academy I,II,III Cotton , Inc.   Volunteer : Samaritan Inn of McKinney , Texas  Collin County's largest Homeless Shelter Volunteer : JCP Cares , JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management,  Quality control, Sourcing.

APPAREL

MECHANICAL ENGINEERING TUTOR Summary Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 to September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus. Helped students understand the basic concepts of Physics and Calculus. July 2013 to April 2014 Company Name Assistant Professor August 2011 to July 2012 Developed coursework and took lectures for 120 undergraduate students. Subjects taught Heat and Mass Transfer, Strength of Materials. Mentored a group of 4 undergraduate students for their final year project titled "Generating Fuel from Algae". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter. April 2010 to August 2013 Company Name Intern Design Project: Development of Central Chilled water plant system layout for a 45000sq. ft. Retail outlet. Studied the project life cycle management of the System. Headed the Intern team and presented weekly progress reports to the Lead Design Engineer Academic Projects: Analysis of LASER Cladding at IIT Bombay. Studied the effects of Laser Cladding by Preplaced powder method on mild steel. Calculated the effects of different parameters affecting the LASER clad. Reduced the usage of powder by 30% and LASER power by 20% Banking Database Management System. Designed a banking database management system for bankers which could calculate the credit score for new customers. Designed and created a database in MySQL. Implemented GUI in Excel using VBA Optimization and Scheduling of Shifts for Police Department. Determined optimum shift timings for police officers and allocated appropriate shifts. Analyzed publicly available data from a website. Developed models for optimizing the availability of police officers. Used Excel and AMPL for solving these models and scheduling the officers based on each model. Education May 2016 Arizona State University Industrial Engineering Master of Science Industrial Engineering 3.15 May 2011 University of Mumbai Mechanical Engineering Bachelor of Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities: Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams

ENGINEERING

BRANCH LOGISTICS MANAGER Executive Summary Reliable, resourceful, dependable, flexible, goal-oriented individual. Team leader and player who works well with peers and all levels of management. Possesses excellent people organizational and communication skills. Adapts easily and quickly to changes in the work environment. Core Qualifications Bilingual Customer Relations Communication Skills Staff development Sales PC Competent Hard-worker Team Leadership Professional Experience 04/2016 to 07/2016 Branch Logistics Manager Company Name － City , State Managed team of 7 professionals. Ensure timely and accurate delivery of products. Compliance control with all applicable regulatory requirements including, but not limited to, providing documents for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers), daily vehicle inspections and reports, and maintenance regulations. Scheduled delivery drivers on a daily and on-call basis. Completed daily route preparation. Allocated additional routes as patient and referral requests are received. Occasionally performed warehouse employee's responsibilities if there is a temporary shortage of warehouse employees. Performed special projects such as researching methods to improve productivity and cut costs in the branch distribution function. Troubleshot problems regarding the shortages of delivery employees staff, routes, and the loading of equipment. Monitored and/or maintained close contact with delivery employees throughout day to ensure routes were completed in a timely and accurate manner. Certified delivery trucks were properly and efficiently loaded. Delegated Logistics employees with special orders and equipment. Assisted Logistics employees with the loading of trucks when necessary. Maintained daily vehicle maintenance logs and documentation of incident reports. Maintained proper levels of stock in warehouse to ensure maximum profitability. Responds to telephone calls from patients, referral sources, vendors and delivery employees regarding equipment orders, patient problems and delivery employee incidents. Managed multiple branch locations as needed. Performed other duties as required. Supervised a team of primarily nonexempt employees. Responsible for hiring, coaching, and performance management of subordinate staff. Ensures that all direct reports and their subordinates are maintaining acceptable performance levels. Conducted staff meetings regularly to review new business requirements. 02/2012 to 02/2015 General Manager Company Name － City , State Managed club to meet or exceed monthly sales quotas of 60% or higher sales average. Hired, developed, and promoted new employees. Headed daily staff sales training and developing. Boosted motivation and energy levels within team. Managed and maintain a positive work environment. Recruit and establish 1 - 2 Corporate membership for small to large corporations per week. Recruiting potential members utilizing outdoor marketing - tents and corporate onsites Delegate and monitor daily tasks to staff members Developed a club success report meeting or exceeding a 60% daily sales quotas average. Communicated with member / non ­ member telephone inquires Assisted Operations Manager in resolving member complaints 02/2011 to 02/2012 Sales Manager/Assistant Manager Company Name － City , State Managed sales consultants to assure weekly and monthly quotas were exceeded. Attended walk ins and appointments who inquired on memberships. Acquired and established memberships for new members. Established Corporate memberships for large corporations. Assisted General Manager in all membership corrective measures as needed. Delegated daily tasks to staff members. Assisted General Manager resolving member complaints. Assisted with weekly and monthly staff meetings. 01/2008 to 01/2012 Personal Trainer/Aerobics Instructor Company Name － City , State 01/2003 to 01/2008 SUSPENSE SPECIALIST Company Name － City , State Researched and resolved, simple to complex suspense items rejected to the Suspense Database. Performed maintenance, completed deposit adjustments, inputted required journalization and other V - system transactions, as appropriate. Determined the required actions to prevent subsequent/future suspense items and initiate those actions. Documented all errors on a Quality Feedback database. Identified, analyzed and communicated processing trends and provided feedback to internal and external customers such as financial advisors, external clients such as clients and group clients. Documented required corrective actions for individual/group premium reversals. Researched and responded to inquiries from internal/external clients in AWD. Monitored aged outstanding General Ledger items to ensure aging did not pass the 30 day window. Worked with team members to clear outstanding items in the general ledger, as needed. Determined type of non-client secured application required and requested set-ups by New Account Unit ( starter, skeleton, clone, default accounts). Developed and maintained an extensive and detailed knowledge/understanding of all default indicator codes tied to suspense items. Developed and maintained an extensive and detailed understanding of the billing related impacts for all processing methods to suspense. Actively apply this knowledge to clearing of suspense items, as appropriate. Researched and initiated communications with AIG Financial Advisors through New Business Center to obtain required information regarding participant application issues. Identified and initiated updates to client information related to social security and/or name changes. Researched and processed check disbursements requested to multiple payee types through the SAP Check Disbursement System. Produced and generated daily, weekly, monthly, team management reporting information, as needed. 01/2000 to 01/2003 CONTRIBUTION SPECIALIST Company Name － City , State Processed contributions that were received through e-Remit website. Reviewed bill history to determine correct bills to be pulled to process contributions with correct bill. Uploaded media (reel tapes, cartridges, and diskettes) into TSO. Opened format 13 files in Excel and made necessary changes to the file if needed. Once the file was uploaded - viewed files through V - system to make all necessary changes to files. Changes included - added a participant to the file that may have not been added, adjusted columns and added characters that were missing on the file. Transmitted files through V - system Received and matched bills to the deposits so that files could process. Recreated bills that were needed, but were not available for processing payroll dates. Created input forms and entered all information for group contributions on the Tape Batch tracking database. Resolved Out of Balance of transmitted files. Increased and decreased deposits that were short of over the deposit to balance. Added, deleted, and changed participants on files that have been transmitted. Education 1996 High School Diploma G.C. Scarborough High School － City , State , US Computer Animation Art Institute of Houston － City , State , US Studied 2D and 3D Animation ( 3D Max ) Some Graphics Design Adobe Photo Shop Adobe Illustrator Languages Bilingual Spanish/English Skills Interpersonal Skills Organizational Skills Communication Skills Team Building Staff Development Excel Microsoft Word Bilingual

FITNESS

FINANCE AND OPERATIONS MANAGER Executive Profile Results-driven, efficiency-conscious International Business Management Executive with extensive experience including financial management, organizational development, business development and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business and financial programs, with track record of improving operational stability, efficiency, and profitability. In-depth knowledge of a diverse array of core financial and business processes, with demonstrated capacity to successfully improve bottom-line profitability, and further corporate objectives. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets. Skill Highlights Organizational Development Business Development and Expansion in Domestic and International Markets Global Business Expertise Financial and Strategic Planning and Execution Contracts Management Risk Management Staff Development and Management Multimillion-dollar P&L Management Budget and Forecasting Development and Management Policy and Process Development and Implementation Financial Reporting and Analysis Performance Management/Project Accounting Maintain Service Relationships Professional Experience Finance and Operations Manager , 03/2015 to 09/2016 Company Name － City , State A senior business partner participating in the development of the strategic direction, leadership, management and growth of the organization. Key accomplishments include: Led the 2016 strategic planning process (Oct 2015) resulting in a detailed 2016 delivery plan for all departments with a 3yr outlook. Developed a timely and accurate financial and operations reporting package to management highlighting business issues, potential risks and profit opportunities. Developed budget and forecasting models and metrics (including rates, utilization and global cash management analysis) Recommended innovative alternatives to generate revenue and reduce unnecessary costs resulting in revised business and contract negotiation practices. Negotiated and reviewed business contracts with profitability and financial success in mind resulting in accelerated AR collections and increased cash opportunities. Ensure company and individual compliance in all countries where performing work (visas, statutory and tax filings). Researched and implemented a robust 401K plan for US employees resulting in a 35% savings over previous plan. Chief Financial Officer , 03/2000 to 05/2014 Company Name － City , State An executive business partner participating in the strategic leadership, management and growth of the company spanning over 14 years. Initially leading the company's turnaround initiative to growing the business from $8M with offices in two countries to over $80M with offices, registrations and personnel in over 25 countries. Grew the Finance and Accounting function from 4 people in two countries to a fully international function with global staffing in three regions supporting the world-wide organization. As a member of the executive leadership and management teams since 2001 participated in the creation and implementation of the company's corporate strategy and policies. Key accomplishments Include: Executive Leadership: Served as key contributing member to Leadership and Executive teams  Strategic planning partner Led and managed the M&A activity for company (3 in total with the final resulting in a company acquisition). Served as company Secretary/Treasurer Served on the Board of Directors Business Development: Led company financial turnaround initiative Successfully grew business by 24% year over year (including 51% in 2011, 31% in 2012, and 16% in 2013) Led the international expansion process resulting in 8 offices and 25 country registrations around the globe Multinational/Multi-currency/Multi Business Unit ERP Implementation Financial Management: Multimillion-dollar global P&L management Managed international finance function with multiple business unit reporting and analysis including heavy foreign exchange and multi-currency aspects Led and managed annual strategic global planning process Led annual budgeting and forecasting process and on-going management Managed 8 annual global financial audits and reviews, and complex tax preparation in multiple jurisdictions Created policy and procedures for best practices Legal and Commercial: Responsible for creating and defining global company architecture Negotiated and finalized all company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements and vendor agreements. Led and managed the Broader Ownership program to grow and diversify ownership base Risk Management: Implemented a global commercial risk program Responsible for global commercial insurance coverage and renewal process Effective negotiations resulting in holding cost constant for 3 years in a row in a high revenue growth environment People Management: Multinational staff recruitment, development and management in three regions supporting the world-wide organization Created and managed the legal/contracts department and staff Managed multicultural dynamics remotely for global staff Assessed departmental training needs to establish core competencies and set consistent skill sets for global accounting and finance staff Controller , 09/1997 to 03/2000 Company Name － City , State Led and managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management; as well as risk management, human resource management, company policy development and management. Evaluated ROI on key business programs. Led the evaluation, analysis and implementation of new accounting system. Controller , 08/1988 to 09/1997 Company Name － City , State Managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Led the modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools to facilitate variance analysis. Implemented effective risk management program, human resource development and management including company retirement program, company policy development and management, and administrative management. Evaluated, analyzed and implemented new accounting software system. Education BBA : Finance and Accounting St Edwards University － City , State , USA Technology Skills MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA

FINANCE

ARTS EDUCATION INTERN Objective To obtain an administrative internship with the Performing Arts Project for the 5-week intensive program. Education Bachelors of Music in Vocal Performance 2018 California State University, Northridge － City , State , USA 3.99 GPA Coursework in Music Theory Coursework in Vocal Techniques and Musical Theater Experience Arts Education Intern Sep 2016 to Current Company Name － City , State Taught workshops about opera to local schools  Researched and compiled study guides for schools Assisted Dr. Anthony Cantrell in setting up student matinees ​ Arts Education and Box Office Intern (LA County Arts Commission Intern Program) Jun 2016 to Aug 2016 Company Name － City , State Director of children's theater workshop, overseeing casting of 19-28 children for a 40 minute children's show . Sold tickets to productions, answered phones, and organized tickets​  ​ Piano and Vocal Teacher Oct 2014 to Current Company Name － City , State  Private piano and vocal instructor, skilled in teaching students of all ages, learning styles, and skill level Coordinated studio classes, recitals, schedules, and lesson times ​​ Freelance Musician-Singer and Pianist Jan 2014 to Current Company Name － City , State Tenor Section Leader Substitute.  Panorama Presbyterian Church, City of Angels Community Choir. Planned and performed music for weddings and receptions Accompanied Kirk O' The Valley Children's Choir Awards Recipient of Mary Bayramian Arts Scholarship Recipient of Robert W. Wienpahl Scholarship Recipient of Associated Student's Scholarship                                       Recipient of Vocal Arts Returning Student Scholarship                             Dean's List Academic Achievement Award Skills Outstanding sight reader Piano accompanist Vocal coach​ ​​

ARTS

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits. Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas. Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair. Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com. Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology. Experience January 2013 to Current Company Name City , State Business Development Executive Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area. PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange. Proven experts in Staff Aug, Helpdesk, and project based work. My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 in account growth and new sales. Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added additional billing consultants in the first month representing 25% of the company revenue. The average bill rate was $150/hour with a 32% gross margin. January 2011 to January 2013 Company Name City , State Business Development Executive Responsible for selling IT services to the Cincinnati, Dayton and N. Kentucky market. I am also responsible for new and ongoing marketing initiatives. Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments. We have had particular success in developing open source applications and in providing I.T. Wellness Checks for our clients. Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area. Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky. January 2008 to January 2011 Company Name City , State National Account Manager Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms. Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company. Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 to January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients. Developed new buying relationships within customer base, and developed new clients through networking and cold calling. Achieved $4+ million in revenue with a $760+K gross margin. Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers. Consistently met activity-based performance objectives for business development and employee management. January 2006 to January 2007 Company Name City , State Account Manager Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services. Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients. Met with "direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments. Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added 10 additional billing consultants in just 9 months representing 25% of the company revenue. The average bill rate was $85/hour with a 32% gross margin. January 2001 to January 2006 Company Name City , State Account Manager Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade. Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads. Grew territory by 212% and led annual sales growth. January 1997 to January 2001 Company Name City , State Executive Account Manager Developed and sold solutions based custom application development for medium to small businesses. Hired, trained, and developed 3 sales representatives to sell products for training division. Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market. Coached sales personnel on performance, tracked market penetration rates, and helped close sales. Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 to January 1997 Account Executive Created and designed over 400 small to medium size business Yellow Page advertising programs. Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts. Consistently met and exceeded sales objective by 150%. Ranked #1 in account growth and #2 in new and non-advertiser sales. Won several sales competitions to become a member of the Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 to January 1992 Company Name City , State Account Executive Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business. Top Digital Equipment sales performer in Cincinnati and Dayton. Winner of numerous sales awards. Increased billing base by 120%. January 1987 to January 1990 Company Name City , State Major Account Executive Sold and supported the total service portfolio including hardware, software, and network site services. Exceeded all sales and revenue objectives by 125%. Achieved top sales representative for three consecutive years. Won "Excellence Award." Successfully established team-selling concepts. Created and implemented services as part of the turnkey solution. Education Urbana University Bachelor of Science : Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory

BUSINESS-DEVELOPMENT

HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to customers while maintaining company brand identity ·     Implemented programs to achieve and exceed customer and company participation goals    Organized company sponsored events on campus resulting in increased brand awareness ·     Coached peers on the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell to and refer clients based on individual needs Promoted marketing the grand opening of new branch locations to strengthen company brand affinity ·     Organized company sponsored events resulting in increased brand awareness and improved sales ·     Coached peers on the proper use of programs to increase work flow efficiency Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles

HR

SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy

BANKING

PROFESSIONAL HEALTHCARE REPRESENTATIVE Summary Dynamic sales professional delivering documented success in driving product growth through strong sales skills and patient focus. Detail oriented, while utilizing communication skills that have a direct and personable approach. Proficient in handling new product launches from inception to completion in both independent and collaborative work environments. Background encompasses almost 15 years of experience in pharmaceutical sales selling to an array of specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology. Further call points made to hospital accounts local to territory. Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit. Accomplishments 2017 - People in Culture Lead for Atlanta East 2017 - Awarded "Championship Culture Award" (Peer Selection) 2016 - People in Culture Lead for Atlanta East 2015 Capital S card winner 2014 Capital S card winner 2011 Summit Winner - Ranking 3/55 (141.63% Attainment) 2011 Contest Winner - Q1 Kick it in Gear Contest (%NRx Volume Growth) 2011 - Finished 2nd in Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth) 2011 Contest Winner - 2nd Semester Team Contest (Celebrex TRx Growth) 2011 - First in Region to hit 5% Market Share for Pristiq 2009 Contest Winner - 3rd Qtr Regional Market Share Contest 2008 - Selected Representative for State Medical Meeting 2008 - Finished in Top 25% 2007 - Contest Winner - 1st Semester First in Class Travel Card 2007 - Contest Winner - Retention Bonus for Territory / District 2007 - Finished 2nd Highest Exubera Sales  out of 200 Searle Representatives 2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex) 2007 - Finished 9/200 in Central Area 2006 - Finished in Top 15% in Central Area 2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%) 2004 - Vice President's Cabinet Winner (Top 10%) 2004 - Contest Winner - Passport to Paradise Contest 2004 - Rookie of the Year Runner Up Skills Developed "The History of Celebrex" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc) Mentored numerous new team members Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education Earned numerous convention trips Led multiple POA special assignments at the district Experience Professional Healthcare Representative July 2003 to Current Company Name 2017 - Xtandi - Ended the year Ranked #15 / 162   2016 - Awarded lateral transfer to Atlanta East District from  2015 - Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment 2014 -  Completed S1 at105.69% Celebrex, 108.13% Flector Patch, and 106.77% Lyrica goal attainment 2014 - Completed S2 at 106.78% Celebrex, 108.77% Flector Patch, and 101.67% Lyrica 2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment 2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment Registered Nurse April 2003 to July 2003 Company Name － City , State Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations, and educating patients on procedures, treatments, and medications Registered Nurse April 2002 to April 2003 Company Name － City , State Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery Registered Nurse August 2000 to April 2002 Company Name － City , State Practiced as a Registered Nurse in the Neonatal Intensive Care Unit Education and Training Bachelors of Science : Nursing , May 2000 Mississippi College － City , State Nursing Associate of Arts : May 1997 Hinds Community College － City , State Skills emergency care, palliative care, patient advocate, surgery Additional Information Active member of Junior Auxiliary from 2006-2011. Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days Sought out and implemented a program called "Challenge Day" in local schools that focused on combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students. Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes

HEALTHCARE

DESIGN DIRECTOR / SENIOR DESIGNER Professional Summary Passionate Design Director with extensive talents in providing clear instructions to team members and supervising budgets to ensure project profitability. A natural leader with more than 10 years' experience leading successful and talented design teams. Seeking a new position as a Senior Designer with a great organization. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye for detail Ability to effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director / Senior Designer , 10/2016 to Current Company Name – City , State Developed seasonal merchandise assortment to improve category depth and breadth Clearly communicated design revisions to all members of fashion design team Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop Sketched artistic and fresh designs for consideration Communicated with photographers and stylists to effectively showcase brand Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price Developed seasonal and brand style guides Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations Facilitated new processes within department, alleviating repetition and boosting overall team productivity Head Designer , 06/2015 to 10/2016 Company Name – City , State Helped company advance industry standing by creating innovative concept designs. Supervised design staff through product creation and release. Clearly communicated design revisions to all members of fashion design team. Developed seasonal merchandise assortment to improve category depth and breadth. Worked with technical design and product management to provide accurate and complete design packages. Designed advertisements, tradeshow banners and signage from concept through completion. Head Designer , 02/2014 to 11/2015 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Planned and oversaw photography shoots and retouching, consistently completing tasks within budget. Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines. Created storyboards, 3D models, animation and visual effects to meet design goals. Head Designer , 08/2008 to 07/2014 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Carefully prepared all design layouts into prepress files for offset, web and digital printing. Contributed to creative process through original ideas and inspiration. Presented projects to internal clients. Generated detailed specs of final designs. Collaborated with vendors to ensure style consistency with other marketing materials. Freelance Senior Designer And Consultant , 06/2004 to 10/2006 Company Name – City , State Sketched artistic and fresh designs for consideration. Designed new on-brand visual elements to effectively convey concepts and messaging. Led aesthetic vision and creation of new fashion products. Provided high quality results in timely manner. Developed seasonal merchandise assortment to improve category depth and breadth. Generated detailed specs of final designs. Freelance Senior Designer , 12/2003 to 06/2004 Company Name – City , State Designed collection for 2004 fashion show Worked with directly with Sean Combs to resolve design and fitting problems for Show. Supervised various local factories s in development of show apparel. Fitted models for runway. Designer , 09/2002 to 12/2003 Company Name – City , State Researched current and forecast colors and design. Designed proposed garments and traveled to mainland for development. Resolved client concerns quickly and professionally. Developed marketing and sales strategies to maximize business success. Monitored production schedules . Product Manager / Head Designer , 03/2000 to 09/2002 Company Name – City , State Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production. Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands. Worked directly with Marc Ecko on development and managing team of 5. Associate /Assistant Designer , 02/1995 to 04/2000 Company Name – City , State Developed prototype designs for broad range of products within design portfolio. Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design. Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards. Delivered highly innovative concepts under stringent deadlines. Prepared concept boards and mock ups of form and color. Prepared and managed presentation walls covering seasonal lines. Fabricated sample garments for review by senior design staff. Education Associate of Science : Apparel Design Fashion Institute of Technology - City , State Accomplishments Designed Sean John fashion Show 2008 Featured on MTV " If I were KING" Designed Sean John fashion Show 2004 which received the CFDA award. Outerwear design featured in MOMA. Designed Marc Ecko fashion Show 2002 Outerwear which was showcased in showroom. Designed Tommy Hilfiger Olympic Ski team outerwear and accessories Additional Information Works appeared in WWD daily, DNR news, Source magazine, Timeout, Complex magazine, Detail, Flaunt, Stuff magazine,Vibe, Trace, Teen People, Honey and YM. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye for detail Ability to effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director / Senior Designer , 10/2016 to Current Company Name – City , State Developed seasonal merchandise assortment to improve category depth and breadth Clearly communicated design revisions to all members of fashion design team Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop Sketched artistic and fresh designs for consideration Communicated with photographers and stylists to effectively showcase brand Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price Developed seasonal and brand style guides Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations Facilitated new processes within department, alleviating repetition and boosting overall team productivity Head Designer , 06/2015 to 10/2016 Company Name – City , State Helped company advance industry standing by creating innovative concept designs. Supervised design staff through product creation and release. Clearly communicated design revisions to all members of fashion design team. Developed seasonal merchandise assortment to improve category depth and breadth. Worked with technical design and product management to provide accurate and complete design packages. Designed advertisements, tradeshow banners and signage from concept through completion. Head Designer , 02/2014 to 11/2015 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Planned and oversaw photography shoots and retouching, consistently completing tasks within budget. Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines. Created storyboards, 3D models, animation and visual effects to meet design goals. Head Designer , 08/2008 to 07/2014 Company Name – City , State Implemented process improvements to increase team effectiveness and reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus. Carefully prepared all design layouts into prepress files for offset, web and digital printing. Contributed to creative process through original ideas and inspiration. Presented projects to internal clients. Generated detailed specs of final designs. Collaborated with vendors to ensure style consistency with other marketing materials. Freelance Senior Designer And Consultant , 06/2004 to 10/2006 Company Name – City , State Sketched artistic and fresh designs for consideration. Designed new on-brand visual elements to effectively convey concepts and messaging. Led aesthetic vision and creation of new fashion products. Provided high quality results in timely manner. Developed seasonal merchandise assortment to improve category depth and breadth. Generated detailed specs of final designs. Freelance Senior Designer , 12/2003 to 06/2004 Company Name – City , State Designed collection for 2004 fashion show Worked with directly with Sean Combs to resolve design and fitting problems for Show. Supervised various local factories s in development of show apparel. Fitted models for runway. Designer , 09/2002 to 12/2003 Company Name – City , State Researched current and forecast colors and design. Designed proposed garments and traveled to mainland for development. Resolved client concerns quickly and professionally. Developed marketing and sales strategies to maximize business success. Monitored production schedules . Product Manager / Head Designer , 03/2000 to 09/2002 Company Name – City , State Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production. Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands. Worked directly with Marc Ecko on development and managing team of 5. Associate /Assistant Designer , 02/1995 to 04/2000 Company Name – City , State Developed prototype designs for broad range of products within design portfolio. Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design. Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards. Delivered highly innovative concepts under stringent deadlines. Prepared concept boards and mock ups of form and color. Prepared and managed presentation walls covering seasonal lines. Fabricated sample garments for review by senior design staff.

APPAREL

SOCIAL MEDIA COORDINATOR Summary To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields. Highlights well-versed on social media channels (paid and organic) trends, content development, and community engagement  Account management Client relationship Google analytics Direct mail campaigns Fluent in Spanish  Experience 10/2016 to 02/2017 Social Media Coordinator Company Name － City , State Managed new product and content releases. Creates and schedules weekly content for client's professional social media accounts Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more  Manages and measures clients social media accounts for follower analysis, reach, and growth. Prepared detailed marketing forecasts on a monthly basis. Design, administer and launch email marketing campaigns using MailChimp.  Worked effectively in a heavily cross-functional, fast-paced environment. 09/2015 to Current Sales Associate Company Name － City , State Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style. Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom Partner with management on performing stock transfers, damage outs, and shipment receiving Comply with operational standards, to include following safety policies and proper censoring of merchandise.  06/2015 to 08/2015 Marketing Sales Intern Company Name － City , State Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram Promote summer events thought their social media Vendor outreach regarding the summer program 01/2015 to 05/2015 Events Coordinator Company Name － City , State Vendor outreach providing detailed information on the event Contacting businesses for raffles and sponsorship Tracking In-kind gifts Event coordination and set up Management of volunteer activities such as shoreline cleanups. Education 2016 Bachelor of Arts : Communications (Advertising) Rhode Island College － City , State , United States Minor in Marketing Communication Club member Honor Society of the National Communication Association Dean List Languages Bilingual   (English / Spanish) Skills Excellent use of Word, Excel and PowerPoint iMovie,  Photoshop, MS Publisher, and Final Cut Pro Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest, YouTube and Snapchat, sendible, cyfe, basecamp and more.   Strong writing skills Research abilities Strong Organization and planning skills Confidentiality

DIGITAL-MEDIA

DENTAL HYGIENIST Professional Summary I am a dedicated and energetic Dental Hygienist with a total of sixteen years experience in the dental profession. My focus has always been to provide exceptional patient care, counseling and motivation to each of my patients. I have experience with patients of all ages including those that are medically compromised. I am enthusiastic about dental health and enjoy educating patients as well as dental staff members  on dental care and hygiene. Licenses State of Florida Registered Dental Hygienist Skill Highlights Nutritional Counseling Oral Cancer Screenings Smoking Cessation Preventative Care    Soft Tissue Management Dentrix Dental Software Digital Radiographs Professional Experience Dental Hygienist September 2015 to Current Company Name - City , State Provide optimal dental hygiene care for every patient, reinforce oral hygiene instructions to every patient and each appointment, educate patients on their periodontal status, treatment possibilities,  potential surgical, restorative or cosmetic procedures that may possibly be needed. Educate patients on the benefits of preventative care such as fluoride and sealants.   ? Dental Hygienist February 2008 to August 2014 Company Name - City , State Assess patients oral health conditions, review dental and medical histories, dental charting, periodontal assessment and treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays and occlusal guards, schedule patient appointments. Dental Hygienist June 2006 to December 2010 Company Name - City , State Worked on an as-needed basis as a part-time hygienist providing dental care to patients as well as periodontal treatment and maintenance. Exposed and developed radiographs, recorded conditions for diagnosis and treatment by dentist. Applied fluoride and sealants. Dental Assistant February 2003 to June 2005 Company Name - City , State Provided dental and hygiene assistance during surgery, services, and cleanings. Maintained equipment and sterilized dental instruments. Answered phone calls, schedules appointments, trained new employees on back office duties. Education and Training Master of Science : Health Sciences , 2015 Nova Southeastern University - City , State Bachelor of Applied Science : Dental Hygiene , 2011 St Petersburg College - City , State Associate of Science : Dental Hygiene , 2005 Florida State College - City , State Certificate : Dental Assisting , 1999 Tidewater Technical Institute - City , State Community Service

ARTS

FINANCE OFFICER Summary Competent and reliable professional, committed to excellence with proven team leading and team building skills, who sees challenges as an opportunity to grow and develop. Ability to lead a team of people from diverse backgrounds, by communicating clear goals and objectives, and understanding and resolving the needs of the team to ensure that targets are met. Responsible, analytical, results oriented, effective, efficient and flexible work attitude which aims to achieve and surpass set goals. Highly confidential, honest, pro-active individual who operates with integrity in all aspects of life, possessing expertise in Accounting, Supervisory Management and Training skills. Highlights ACCPAC accounting skills Analytical reasoning Budget analysis Account reconciliations Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner Achieved set targets and contributed to the overall attainment of the department and company's goalsTrained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialog with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner Experience Finance Officer May 2011 to January 2016 Company Name － City , State G/L Reporting & Preparation of Audit Schedules Daily General Ledger postings and accounting journals for: Investigated and put together Savings & Interest Payable Reconciliations to show the aggregate net savings and liabilities position of the organization year to date Staff Loans & Statutory Deductions Investment Accounting Compiled, analyzed and prepared Interest Income, and Price Volume Budget Analysis to assist the Budget Analyst in gaining a comprehensive depiction of the actual interest derived from investments on a monthly and year to date basis in comparison to the budgeted figures Gathered information for Accretion & Amortization Schedules to determine bonds that are tax exempted Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner. Payroll Assistant November 2010 to December 2010 Company Name － City , State Preparation of Bank reconciliations. Accomplishments. Ensured that bank reconciliations were prepared in a timely manner and outstanding items were effectively researched and cleared promptly. Accounts Officer January 2007 to January 2009 Company Name － City , State Daily General Ledger postings and accounting journals for bank reconciliations Analyzing and implementing procedures to resolve unreconciled items on assigned bank accounts Prepared scheduled reports with Cash Flow Statements Accomplishments Achieved set targets and contributed to the overall attainment of the department and company's goals. Supervisor & Senior Accounts Clerk January 1997 to January 2007 Company Name － City , State Supervised a staff of eleven persons. Regular scheduled inventory updates and reconciliations each month Prepared Payroll for weekly and monthly staff using Turbo Pay software Daily scheduled directives for inventory to deliver island wide Accomplishments Trained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialogue with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner. Education Bachelor of Science Degree : Business Administration Finance , 2009 Northern Caribbean University － City , JAMAICA Business Administration Finance Certificate of Management Studies St. Hugh's High School Sixth form Business Certificate : 2002 University of the West Indies － City , JAMAICA W.I. Interests Reading Additional Information Reading Skills Bank reconciliations, Analysis, bonds, Budget Analysis, Cash Flow, General Ledger, inventory, investments, Interest Payable & Savings, Payroll, Schedules, Sales, Customer Service

FINANCE

ACCOUNTANT Summary If you need someone who delivers sharp results, I can help. Well qualified and results oriented Accounting Professional with over fourteen years of successful experience in positions of increasing responsibility in dynamic entertainment companies. Skilled at training staff in Accounts Payable and Receivable and Payroll functions and creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 01/2009 to Current Accountant Company Name － City , State Responsible for all aspects of accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash and daily Cash Report. Preparation of 1099-s. 01/2006 to 01/2009 Accountant Company Name － City , State Supervised, trained and managed a staff of four permanent employees, plus interns. Oversaw the general accounting department areas: accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card, lockbox and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash process. 01/2004 to 01/2006 Junior Accountant Company Name － City , State Responsible for all aspects of accounts payable and accounts receivable functions. Reorganizing and reconciling online based business transactions. Bank, credit card and other reconciliations. Month end analysis and closing. Managed and trained college interns. Preparation of royalty reports. Preparation of 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting - Present 2003 Sheridan Technical Center/US-Florida-Miami Certificate - Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree : Business Administration Business Administration Reference Laurel Harris President at Stellarhead (646) 382-8408 David Walton Vice president of Operation at Dogmatic (917) 671-6798 Languages Fluent in Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0,

ACCOUNTANT

CONSULTANT Summary Building Design and Construction Manager Extensive management leadership in successful operations, devising strategies to measurably improve corporate profit. Adept at acquiring, developing and managing building construction projects across a wide range of project types. Expertise in executing the Work while managing staff and accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts and Negotiations, Building Design and Project Management. Experience 01/1996 to Current Consultant Company Name － City , State Expanded new business opportunities in Texas for Program Management firm. Developed contacts with Owners and Architects to develop relationships and solicit project possibilities. Provided Project Management and Cost Consulting Services to Owners and Architects on major Higher Education, K-12, and Healthcare Projects. Worked with Contractors and Construction Managers to reconcile Estimates, Schedules and Scope Changes. Advised Owners, Developers, and Lending Institutions in contracting with Architects, Engineers, Constructors and Subcontractors. Project involvement includes design and construction of educational, healthcare, apartment complexes, retail, hotels, office, and religious facilities. Range of project construction costs to $250 million. Identified numerous oversights and construction error on major Austin hotel project. As a fast-tracked scheduled project, a firm opening date of the hotel was necessary for convention bookings. Advised Owner on needed corrective measures, realistic costs/ schedules and worked with developer to implement solutions. Secured design/build projects for Clients with a satisfaction and being hired for their next projects without any competition. This was affected by thorough cost estimating, scheduling, great project management staff involvement providing up-front information to the client during the process. Worked with State of Texas Emergency Management on Disaster Relief to coordinate Applicants' efforts with FEMA. Developed matrix to manage information regarding status of all Non-Profit Organizations. Advised Applicants on solutions for corrective measures and how to implement them. 01/1986 to 01/2001 Principal Company Name － City , State Developed new business. Procured Design/Build, Competitive Bid, and Negotiated projects. Recruited all office and project staff. Managed all estimating, scheduling and operations of projects including healthcare, educational, retail, offices, religious, and technology facilities. Formulated proposal presentation, contracted with architectural/engineering firm to design/build major project and developed a joint venture partnership to perform the Construction. Client subsequently had firm build two additional facilities in State. 01/1986 to 01/2006 Principal Company Name － City , State Founded a new Architectural firm to address projects for Clients. Performed numerous projects as design/build contracts. Designed, documented and developed new projects. Contracted Engineering support for documentation. Projects included educational, healthcare, retail, offices, research and technology, and religious facilities. Designed and documented multiple industry projects for repeat Clients. 01/1984 to 01/1986 Branch Office Manager / Business Development Manager Company Name － City , State Launched branch office of major Construction Firm. Developed new business contacts, and in working with existing clients, expanded additional work on several projects as scope changed in business process. Education 1965 Architecture University of Houston － City , State , United States Architecture Post-graduate studies in City Planning, University of Houston (Houston, TX) Architect, State of Texas License #6624 Texas Residential Construction Commission Registration #41143 Professional Affiliations American Institute of Architects City of Rollingwood, Texas - Planning & Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012 Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board of Trustees 2004, Chairman. 2005 Volunteer Healthcare Clinic, Board of Directors, 2012-Present Skills Architect, business process, Competitive, Consulting, contracts, Client, Clients, design and construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling

CONSULTANT

NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name of Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name of Microsoft technology] Exceptional telephone etiquette Patient and diligent Troubleshooting proficiency Windows XP/Vista Proficient in AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals by successfully handling more than 80 trouble tickets per week. Experience Network Administrator Feb 2006 to Mar 2016 Company Name Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Secures network system by establishing and enforcing policies; defining and monitoring access. Reporting network operational status by gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving over the phone, email and remote support to customers. Implementing network security measures to protect data, software, and hardware. Utilizes Active Directory to manage user accounts, create groups, and computer accounts Administering a Microsoft Windows Server network of servers. Investigating problems and then making technical recommendations. Resolving network operational issues. Installing and testing server software on a variety of platforms. Professional Accomplishment: Successfully migrated users and computers from Novell NetWare to Microsoft Active Directory Successfully upgraded Windows Server 2003 Server to Server 2008 Successfully upgraded Windows Server 2008 Server to Server 2012 Successfully upgraded network infrastructure and configured Cisco 2950 switches for 66 Federal Contract Towers in the State of Florida Successfully migrated Computers and users from windows XP to Windows 7. Resolved customer complaints and concerns with strong verbal and negotiation skills. Trained new employees and explained protocols clearly and efficiently. . Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Troubleshot hardware issues and worked with service providers to facilitate repairs. Developed documentation for common processes for both support staff and end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design and Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server

AVIATION

JOBS COORDINATOR / ESTIMATOR Professional Summary [Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title]. Core Qualifications Excellent interpersonal and coaching skills Motivated Recruiting and selection techniques Conscientious Proficient communicator Hiring recommendations Experience Jobs Coordinator / Estimator August 2012 to October 2014 Company Name - City , State Worked directly with Payless manager's in assigned area's with store operation's, PNL shrink, store maintenance, recruiting store staff member's and planning Competitive Analysis Performed competitive analysis to make recommendations for future Payless company growth. Assisted in over 130 Payless ShoeSource store opening's and relocation's to create 3 districts in the Carolina's. Selected by Payless ShoeSource Regional VP to utilize recruiting skill's and store development with the Canadian International expansion team.Promoted to Store Manager after [] months in the Assistant Manager position. Supervised team of base office store staff and their development. Devised a successful recruiting plan for new Payless training supervisor's and store manager's. Awarded "Top Sales Manager of the Year ". Awarded " Best in People Development " Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines. District Manager Trainee July 2012 to July 2012 Company Name - City , State Successfully managed the activities of team members in multiple locations. Area Manager October 2011 to March 2012 Company Name - City , State Successfully managed the activities of store team members in multiple locations. Recruited, managed and mentored an average of 4 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Developed and managed annual operating budgets for 4 stores locations in Durham, NC. Area Manager / Training Supervisor March 1992 to August 2010 Company Name - City , State Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Fulfilled customer shipping needs using UPS and USPS methods. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor's in store's to meet company demands. Opened 130 new store location and assisted in recruiting and training new staff. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Assisted management with presentations for business reviews and communications meetings. Researched and recommended new sources for candidate recruiting. Recruited for various positions across multiple sites in the Carolina's Va and Canada. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Maintained an accurate candidate tracking system. Supplied tools, resources and education to company managers to enhance their skills. Organized all monthly and quarterly reviews for all associates. Conducted and required to conduct 2nd interviews in assigned area to determine employment for all new hires for all store location's based on manager's feedback from 1st interview's of various new hires and their store staffing needs. Office Adminitrator April 2015 to July 2015 Company Name - City , State Planned and executed [project].Effectively controlled the release of proprietary and confidential information for general client lists.Prepared correspondence, accounting and financial documents for analysis. Conducted analysis to address [issue] which led to [positive outcome].Prepared correspondence, accounting and financial documents for analysis. Education Associate of Arts : Business Administration , 1982 Mount Olive College - City , State Business Administration Professional Affiliations Member, Small Business Association (2008 - present) Skills Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor

APPAREL

SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience as Manager and Director of Facilities, Project and Construction Management in various challenging environments; twenty two in Higher Education. *Successful at managing Facilities, Ops & Systems, M&O and Capital Budgets, Assets, Staffing and Bargaining Agreements. *Responsible for 600 acres of property, 150 buildings, 60 Union skilled technical & maintenance staff, budget managers, construction & maintenance managers, grounds and horticulture, custodial staff, transportation & fleet managers, shipping & receiving staff, post office managers, sustainability staff and business managers. *Developed and maintained high standards of discretion, integrity, communication, leadership, life safety & building code compliance, staff, student and faculty safety training and OSHA compliance *Proven team building skills, quality personnel acquisition, effective success at administering progressive discipline in union environments, able to create positive organizational change where required and as directed. Professional Development and Skills *Facilities Management Professional, FMP and Certified Project Manager *Facilities and Technology Management *Electrical Engineering Technology *Construction Management *Licensed Master Electrician *Certified Advanced Fire and Security Alarm Designer *Certified in Fiber Optics and Network Connectivity *Supervision, Effective Communication and Team Building Certifications *Technical Strengths Include; Electrical, Fire & Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability and Energy Management, AutoCAD, GIS ArcView, MS Office & Project, Computerized Maintenance Management Programs. *Certified in Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA and Building Codes) *Property inspection, analysis, acquisition, development, planning, zoning and construction management. Experience 08/2015 to Current Senior Facilities and Construction Project Manager Company Name － City , State Manage multi-discipline construction, maintenance and life safety projects. Manage technical support staff, contractors, energy providers, life safety & building codes compliance, service contract & project negotiations, professional consulting firms and various State, City and Federal regulatory agencies. Roosevelt Island, Manhattan, NY, is a residential community of 15,000 people. There are 147 acres of property with various types and occupancies, such as; public schools, Cornell University, business, athletic facilities, performing arts and residential. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Researched additional property and space for development in accordance with organization objectives. Planned strategy and applied tactical measures to ensure the efficient management of assets and resources. Directed a facilities staff including; trade supervisors, project managers, procurement office, budget management & business office, accounts payable and a skilled union trade staff of 60. Directed construction, renovations, repair, energy management, operations and special events for 150 buildings totaling 2 + million sq. ft. and 600 acres of property. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Maintain a courteous, diplomatic and professional demeanor while maintaining good relationships with all personnel, both internal and external to the organization. Professional experience with vendor negotiations, project design, budgeting and project construction. Manage utility costs and usage; Natural Gas, Propane, Electricity Commodity & Delivery, Telephone, Water and Waste Water. Annual budgeting for capital expenditures, construction, maintenance and operations. Annual $10 million budget). Member of Senior Administrative Teams, such as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development and Campus Life Safety. 01/2007 to 01/2008 Project Manager and Estimator Company Name － City , State Estimated electric projects with values from $25,000 through $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm and card access. 01/1998 to 01/1999 Facilities and Maintenance Manager Company Name － City , State Managed and supervised facilities and plant operations, repairs, renovation projects and maintenance. 01/1994 to 01/2012 Assistant Director of Buildings and Grounds Company Name － City , State Managed all facets of the supervision, management and operations related to construction, maintenance and operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical & HVAC systems, plumbing, sustainability and alternative energy projects, environmental services, recycling and codes compliance with state, city and federal agencies. Infrastructure management of; water and sewer systems, 13,200 volt and secondary electrical systems, fiber optic and IT systems, fire suppression systems and safe roads & walks. Union trades management, supervision and bargaining unit negotiations. 01/1990 to 01/1994 Lead Electrician Company Name － City , State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center for the City of New York. 01/1986 to 01/1990 Lead Electrician & Business Manager Company Name － City , State 01/1983 to 01/1986 Apprentice and Journeyman Electrician Company Name － City , State Commercial, Industrial and Residential Systems. 01/1979 to 01/1983 Air-Base Ground Defense Company Name － City , State Military Police, Leadership Positions, Honorable Discharge as an E-4 Sergeant. Education and Training 2015 Facilities and Technology Management : Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP - Facilities Management Professional - International Facilities Management Association at Boston University 1982 Electricity-Electrical Construction and Maintenance - Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment

CONSTRUCTION

BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 to August 2014 Company Name City , State Business Development Consultant Phoned, emailed and actively followed up with potential leads given to me by management. Answered calls and scheduled appointments with the sales team. Logged all customer information in VinSolutions. Confirmed appointments and scheduled follow ups with customers. Notified necessary departments when appointments have been set. Maintained a goal of 8-10 appointments created daily. Recorded daily and weekly appointment information in a spreadsheet to measure success against our goals. November 2011 to April 2014 Company Name City , State Senior Design Consultant Developed exterior design concepts and planned the schematic color and finish of the colors chosen. Reviewed project costs, budgets and adherence to schedules. Ensured that the project vision and design intent were reflected successfully. April 2009 to November 2011 Company Name City , State Expo Design Desk Associate Generated more sales leads than any other design associate. Assisted lead designers with their floor plans, elevations and 3-D perspective views prior to presentation to the client. Assisted designers with their material boards for in-house review and presentation. Reviewed project costs initially with home owners. Voted Employee Committee President and planned all employee events and fundraisers. March 2004 to March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted and handled all wallpaper sales. Passed all skill level tests in the 95th percentile each month. Organized and conducted presentations at all the faux finish clinics to public. Cultivated long term relationships with area contractors. Primary representative for area home shows and real estate seminars. Visited home sites to assess and fulfill customer needs both interior and exterior projects. Education and Training University of Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified in Safety, Manufacturing Processes & Production and Forklift Certification from Washburn Institute of Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University of Kansas City , State Interior Design Bachelor of Fine Arts Interior Design

BUSINESS-DEVELOPMENT

HEALTHCARE PROVIDER Professional Summary Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business industry. A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business. Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Education MBA : Health Informatics and Analytics , Expected in 02/2022 University of Arizona Global Campus - City Certificate of Completion in Radiologic Technology : Radiography , 11/2016 Loma Linda University - City Bachelor of Science : Radiologic Technology , 04/2011 University of Perpetual Help-System DALTA - City Certifications Certificate of completion in Radiation Technology Certificate in TEFL and TESOL (120 hours) Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

HEALTHCARE

SENIOR DIRECTOR, PRODUCT MANAGEMENT Career Overview For twenty years, I've done product management, product marketing, and business development in organizations from early stage start-up to large, publicly traded companies. Common in every role at every company is finding success through a laser-like focus on the business needs of customers. With over a decade of online media experience, I remain fascinated by the intersection of media creation, distribution, consumption, and monetization. The revolution is still in the early stages, and increasing consumer control over what they watch and listen to will have broad-ranging impact over who makes money in this ecosystem, and how. Planning and building the enabling technologies is what I love. Qualifications Strong analytical skills Excellent problem solving skills Knowledge of streaming video platforms Customer Needs and Requirements Management Shipping quality software on time Work Experience Senior Director, Product Management Aug 2013 to Current Company Name － City , State ReverbNation is the leading online platform for independent musicians, where emerging  Artists build their careers through online marketing tools and industry opportunities. Led team of product managers, designers, and QA testers   Managed, designed, and released first-ever mobile responsive version of the product  Conducted extensive user testing on multiple iterations  Analyzed key performance indicators to drive new opportunities and identify product problems VP, Digital Media Solutions Jul 2012 to Jul 2013 Company Name － City , State Brightcove (NASDAQ: BCOV) makes the leading Online Video Platform, powering the internet video efforts of major media companies, marketers, enterprises, and institutions. Delivering over a billion videos a month, Brightcove's mission is to publish and distribute the world's professional media. As VP of Media Solutions, I developed and executed upon a strategic vision aimed specifically at delivering solutions for media companies across all verticals: cable and broadcast networks, TV operators, film studios, music labels, newspapers, magazines, and pure digital properties. Developed media segmentation and marketing map to define target market, buyer personas, prospect needs, and core messaging. Created industry-specific solutions combining partner technologies, Brightcove services, and core product to address requirements as varied as mobile advertising, live ad insertion, and connected TV apps. Worked closely with CTO and VP of Product to research and prioritize product and partner features. Collaborated with senior sales to develop winning pitches and proposals. Consulted with customers to evaluate current practices and advise on areas of technical and business improvement. Designed and executed industry event presence including solution messaging, product demos, and presentations. Authored white papers, blog posts, contributed articles, and industry presentations. Crafted media strategy track for the company's annual user conference, Brightcove PLAY, including presenting and moderating relevant sessions. Director, Technology Partnerships Jan 2009 to Jun 2012 Company Name － City , State As creator of the dominant Online Video Platform, Brightcove's value to customers is intertwined with the ability for other technologies to build on top of it. Working with various internal stakeholders and a small team, I created and implemented Brightcove's Technology Partner program, which currently boasts over 200 participants across more than a dozen categories. Designed, built, and implemented Brightcove's Technology Partner program. Recruited more than 60 partners across eight categories for program launch. Developed legal, business, and technical framework for managing partnerships. Negotiated strategic partner deals to drive customer value, partner value, and revenue to Brightcove. Implemented processes for partner onboarding, management, and prioritization. Introduced key partners into customer accounts to solve specific business needs. Director, Ad Products Oct 2006 to Dec 2008 Company Name － City , State I joined Brightcove to bring discipline to the product development and release process and to run all aspects of Brightcove's video advertising ecosystem, from product features to industry partnerships to our nascent video ad network. Designed, specified, and prioritized all advertising-related features for development team to build. Conducted customer visits, interviews, and usability studies for feature development and prioritization. Introduced Scrum as a development framework, leading to a more reliable and repeatable software release schedule. Collaborated with sales, account management, customer support, and other stakeholders to establish product priorities and communicate product status. Developed technical partnerships and business relationships with more than a dozen leading companies in the online ad industry. Co-authored the IAB's Digital Video Overview and VAST specification documents; Digital Video committee member. Built and managed a network of several hundred long-tail video publishers. Managed all ad inventory and ad buys from agencies and networks; built and executed a publisher payment process. Vice President, Product Apr 2006 to Oct 2006 Company Name － City , State eDataSource is an email analytics firm, providing competitive intelligence for brand marketers, ad agencies, email service providers, and affiliate marketers. I joined the company as part of an angel investment round to run the product team and develop market presence. Developed a brand identity for the company, used in web marketing, email marketing, trade shows, and conferences. Conducted dozens of research interviews with customers and prospects to identify and prioritize new features. Worked closely with the small development team to turn customer needs into deliverable products. Investigated, identified, and implemented process changes to improve manual labor efficiency by more than 300%. Director of Products Mar 2003 to Apr 2006 Company Name － City , State Viewpoint created digital marketing technologies, including a rich media ad server used advertisers and agencies worldwide. The company was acquired by DG Fast Channel in 2008. As Product Director, I was responsible for defining product direction and positioning, writing specifications, setting development priorities, and leading the development teams.  Also under my purview were training, support, and documentation. Brought to market Viewpoint's first commercial software product, a SaaS platform for rich media advertising development and deployment. Created standard ad format templates and operationalized building, testing, and deploying ads. Managed a team of more than 20 product managers, designers, developers, QA engineers, and technical writers. Successfully integrated the Unicast team and products, delivering a new combined product within months of the acquisition. Evaluated and selected third party vendors for ad serving redundancy and scalability. Migrated development from a ÒwaterfallÓ process that delivered one release every nine months to an agile process using Scrum, releasing three significant updates within the first five months. Built a support escalation process to address internal support needs in addition to client SLAs. Maintained technical and business relationships with key partners, including AOL, Adobe, and DoubleClick. Director, Product Marketing Jan 2000 to Feb 2003 Company Name － City , State As Marketing Director, responsibilities spanned all aspects of product success, including product and market definition, value proposition, pricing, lead generation and tracking, event management, communications, and press/public relations. Required working closely with every functional division, including Sales, Engineering, Production, Legal, Finance, and the Executive team. Managed a staff of seven and a budget of approximately $5 million. Developed Viewpoint's first suite of advertising products, formats, and specifications. Successfully deployed first online advertising campaigns using Viewpoint technology. Managed technical, marketing, and sales relationships with Viewpoint's largest client, AOL, to develop new advertising products, implement promotional programs, and present solutions to AOL sales teams and clients. Built solutions for high-profile clients and agencies, including AOL, Coca Cola, American Express, NBC, Kellogg's, Norelco, Digitas, StarcomIP, BBDO, and Tribal DDB. Product Manager Sep 1997 to Jan 2000 Company Name － City , State Softimage, acquired by Microsoft in 1994 and then sold to Avid in 1998, created award- winning professional 3D animation software for the film, broadcast, and games industries. Designed and implemented a strategy for a mature product facing many new competitors, including price restructuring, strategic third party relationships, direct mail campaigns, and redefined product position. Crafted product demonstrations in conjunction with field sales and demo artists. Wrote and edited copy for brochures, press releases, web content, reseller sales guides, trade shows, and all internal and external product-oriented communications. Worked closely with R&D to prioritize features and drive the development schedule to many successful, on-time releases. Coordinated cross-departmental efforts for two major product releases, including engineering, quality assurance, documentation, packaging and manufacturing, order administration, marketing communications, and public relations. Director, 3D Products Jan 1991 to Jun 1997 Company Name － City , State Specular created one of the first professional Mac-and Windows-based 3D modeling, animation, and rendering systems used by broadcasters, special effects houses, and graphic artists worldwide. Specular grew to about 40 people and $12 million in annual revenue before being acquired by a larger competitor. As the seventh employee of this cutting-edge startup, I was involved with developing nearly every aspect of the company, including building teams and processes for technical support and customer service, quality assurance, product management, product marketing, and marketing communications. Education and Training International Affairs New School University － City , State Course work toward a degree in International Affairs Bachelor of Arts , Behavioral Sciences 2003 Concordia College － City , State GPA: Summa Cum Laude GPA: 4.0 Behavioral Sciences, Summa Cum Laude, GPA: 4.0 Computer Science and Computer Graphics and Animation Hampshire College － City , State Concentration in Computer Science and Computer Graphics and Animation Skills Digital Video, Online Advertising,  

DIGITAL-MEDIA

PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day. Experience 07/2013 to Current Project Manager Company Name － City , State Built and maintained successful relationships with service providers, dealers and consumers. Provided base level IT support to company personnel. Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Partnered with [Department Name] and [Department name] to address [Issue description]. Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff. Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Increased productivity with critical thinking, decision-making and problem solving skills. Planned, organized and scheduled daily activities. Excellent communication skills to coordinate with customers, vendors, and stakeholders. Skilled in leading, negotiating and delegating abilities. Tolerant to stressed situations. 03/2004 to 07/2013 Information Technology Specialist Company Name － City , State Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. 9 years experience working as an agent to all corporate systems in the field, call center and central service office. Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff. Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation. Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers. Performed all hardware/software upgrades servers, workstations, copiers and printers. Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc. Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Responsible for notifying users of network/system issues. Established solid work relationships with management, technical staff, vendors, end users. Education 6/2012 Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework in Business, Management and Communications Management, Project Management GPA: 3.35 10/2009 Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53 Coursework in Distributed Computing, Networks and Databases Information Technology GPA: 3.53 Certifications CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers

INFORMATION-TECHNOLOGY

STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone

BUSINESS-DEVELOPMENT

SENIOR EXECUTIVE CHEF Summary Utilize my extensive experience in the food service industry and to contribute my skills and knowledge in a management position with an industry leader. Experience Senior Executive Chef January 2012 to Current Company Name － City , State Manage and provide leadership and culinary training to 23 direct reports Worked under budgeted costs through effective menu planning Received gold scores in sanitation, safety and compliance audits Demonstrated hands-on leadership skills in training and staff development Implemented branded foods marketing program for retail Introduced the use of sustainable products, local produce and farmers markets Created special per diem menus for conference center increasing catering sale. Executive Corporate Chef January 2008 to January 2012 Company Name － City , State Collaborated with Corporate RD/RN in creating and implementing upscale guest dining room and room service menus. Led culinary team in the implementation and support of corporate strategies in the opening of new properties and special events. Developed workplace safety and sanitation training schedule for culinary associates and dining room servers. Received Top percentile in silver chair training and state health department audits. Executive Chef / Event Consultant January 2004 to January 2008 Company Name － City , State Laison to the Chicago Board of Realtors in consulting and planning of special events Planned private parties and fundraisers for various government organizations and dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained and counseled culinary and server staff of 25 Initiated program with vendors on wine tastings and culinary workshops. Executive Chef / GM January 1995 to January 2003 Company Name － City , State Managed café and conference center with staff of 12 culinary associates. Worked with editors and publishers of various magazines for the foodservice and hospitality industry. Test Kitchen for culinary content in R&I magazine. Conducted culinary seminars and product cuttings with vendors. Executive Chef / Assistant Manager January 1993 to January 1995 Company Name － City , State Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc). Catered functions and special events for NBC, it's affiliates and building tenants. Appeared regularly on "Coffee Cam" with NBC morning news Opened lobby Kiosk with grab and go concept and barrista station increasing outside sales. Executive Sous Chef / Production Manager January 1988 to January 1993 Company Name － City , State Performed all essential duties as lead chef in the executive dining rooms and conference center. Monitored Q & A of both ingredients and finished products. Led culinary team in the opening of new cafeteria food court with varied ethnic theme cuisine concept stations. Education Associate of Arts : Culinary Arts , 1985 Washburne TradeSchool － City , State , United States Culinary Institute of America Hyde Park － City , State , United States Associate of Arts Illinois Benedictine University － City , State , United States Culinary Institute of America Greystone － City , State Skills compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops

CHEF

FINANCE CONSULTANT Summary Strategic and analytical finance professional with 10+ years of success in reporting and analytics, financial planning & analysis, project management, technology, payments, vendor management, and treasury. Highlights Financial modeling Experience Company Name February 2016 to Current Finance Consultant City , State Prepares monthly payment reporting and analytics dashboard for senior management. Ad hoc reporting from data warehouses utilizing Teradata SQL and Oracle Business Intelligence Enterprise. Data analysis and tracking leveraging Access databases and Excel pivot tables, charts and VBA/macros. Supports M&A/divestitures and new product launches. Provides analysis to assist negotiations with credit card companies and payment processors. Company Name April 2009 to February 2016 Senior Financial Analyst City , State Finance liaison for indirect sales channel. Provided financial reporting and analysis to Sales and Marketing, covering 282 agents at 5,744 locations. Developed credit review processes in preparation of iPhone launches. Active stakeholder on behalf of FP&A for multiple initiatives. Provided insightful recommendations for a broad range of decision-making requirements. Participated in the development of business cases for projects. Developed and implemented B2B payment acceptance strategy, including optimization of commercial credit cards. Generated annual credit card interchange savings of $3.9M+ through various programs. Presented strategy and performance tracking to senior management. System administrator and project manager for ReconNET reconciliation & journalization system. Was responsible for keeping system support costs and new development expenses in line with budget. Supported Sarbanes Oxley testing, internal/external audits and month end close. Temporary assignment as Finance Manager to oversee launch of Softcard mobile wallet payment processing in trial markets. Company Name February 2007 to April 2009 Retail Analyst City , State Prepared and distributed weekly/monthly aging reports for executive management. Partnered with fraud, audit and compliance teams to identify and address risk management concerns. Reconciled sales vs. deposits for ~90 retail locations on a daily basis. Investigated and reported significant variances. Company Name May 2005 to February 2007 Treasury Assistant City , State Processed journal entries and assisted with other month end close duties. Led recovery of lost revenue associated with returned check payments. Education STEVENS INSTITUTE OF TECHNOLOGY 2014 Master of Technology Management : Management of Technology City , State Management of Technology SETON HALL UNIVERSITY 2005 Bachelor of Science : Business Administration Finance City , State Business Administration Finance Skills Ad, B2B, budget, Business Intelligence, charts, credit, Data analysis, data warehouses, databases, decision-making, executive management, senior management, external audits, Finance, FP&A, financial reporting, macros, Marketing, Access, Excel, month end close, negotiations, Enterprise, optimization, Oracle, payment processing, pivot tables, processes, processors, reporting, retail, risk management, Sales, Sarbanes Oxley, SQL, strategy, System administrator, Teradata, VBA

FINANCE

PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional Strategies. Communicated with vendors regarding backorder availability, future inventory and special orders. Developed Account Management Program that focused on maintaining existing account base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, and growth Objectives. Successfully managed acquisition of a New England Association and increased membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and requirements. Representative of the year 2003 Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Education Bachelor of Arts : Business Administration And Public Relations , 1995 Heidelberg College - City , State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist , Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional Strategies. Communicated with vendors regarding backorder availability, future inventory and special orders. Developed Account Management Program that focused on maintaining existing account base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, and growth Objectives. Successfully managed acquisition of a New England Association and increased membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and requirements. Representative of the year 2003 Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional with ability to quickly generate business results. Seeking a position with Abbott for the Territory Sales Position in Tacoma,WA. Adept at attending job related conventions and managing special company events to attract candidates. Top-notch skills in relationship-building, problem-solving and decision making. Open and clear communicator with collaborative and hardworking style. Membership Enrollment Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline driven environments. Energetic team player with top launch organizational skills. Intensive 3 Week training program in Radnor, PA

HEALTHCARE

DIRECTOR OF DIGITAL INNOVATION AND STRATEGY Executive Profile Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted digital projects with multiple deliverables, complex dependencies and budgetary restrictions Senior Digital Marketing professional with extensive experience and ability to drive strategic initiatives in the areas of business growth, leadership and organization effectiveness. Ambitious Strategy and Innovation Director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Experienced professional in the following areas: Project Management, Change Management, Process Development & Redesign, Strategic New Initiatives, and Deployment of Various Web Based Tools Skill Highlights Digital Media Operations Project Management Negotiations Management Business Development Team Leadership Product Development Budget Management   Strategic and Analytical Thinking Business Planning  Professional Communications Business Intelligence Benchmarks and Timelines  Core Accomplishments As a digital director, I successfully led and managed centralization of resources and projects and standardized all reporting, campaign management, and development across all properties in Philadelphia, New Jersey, Florida, Alabama, and Western Pennsylvania. I worked directly with the CEO and VP of digital in developing project plans, managing timeline, and work streams. Provided status updates to senior management and board of directors ensuring team met benchmarks in a timely manner Promoted to position by successfully executing business development projects as Director of Online Operations.  Professional Experience Company Name June 2012 to Current Director of Digital Innovation and Strategy City , State Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management Draft and distribute project objectives and tasks to various in house and outsourced teams Assess project issues and identify solutions to meet productivity, quality and customer goals Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects Guarantee the attainment of key milestones by proactively tracking metrics and project outputs Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects Create new strategic initiatives, product development, marketing intelligence, planning and implementation for all digital media properties Management of products, services, experiences, platforms and tools from concept to execution Established and help create Company visions for digital product changes and additions; define requirements of the various products to meet market demands · Create statistical models based on digital product performance Set guidelines and specifications cross-functionally with designers software development engineers, digital media directors, and external partners to guarantee a smooth and efficient project and product delivery Establish shared vision across company by building consensus on priorities leading to strategy and project specific execution. Company Name March 2010 to March 2011 Director of Ad and Online Operations City , State Created, maintained and presented regular (weekly, monthly, and quarterly) campaign status and metric reports as well as develop ad-hoc reports to support strategic planning and fact based analysis. Contributed to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and communicated to clients. Enforced - through functional groups - productivity, quality and process requirements in  accordance with real company needs. Acted as liaison with external parties on matters relating to the procurement of services for the company\'s products. Reviewed and managed solutions to inventory problems, resolved under-delivering campaigns, works with Editorial and/or other teams to optimize advertising Used Web-Analytics platforms such as Omniture and Web-Trends to prepare various analytical reports   Configured and set up campaigns on various exchanges such as Google AdX, Bust Backplane, Open X, and Six Apart Implemented impression verification and research pixels for view through analysis. Company Name September 2006 to June 2012 Director of Online Operations City , State Project Managed centralization of Content Management System and standardized all interactive ad campaigns and traffic reporting across all properties in Philadelphia, New Jersey, and WesternPennsylvania. Developed the project plan and managed the project work streams. Provided status updates to leadership and ensured project team completed on tasks in a timely manner Managed relationships with third party sales agents and networks including fulfillment of RFPs and rate negotiation Project Managed Omniture Site Catalyst and Google Analytics integration throughout all sites and generated various reports to study user behavior while on web-site Provided Analytical Analysis and Recommendations for all Micro Sites Worked with Executive Management to Create Actionable Analytics Reporting and Customized Dashboards for Internal Staff   Project Leader for transition to Google DFP ad serving Platform, Guided newspaper and television stations sites through conversion to new ad serving platform Managed and executed SEO/SEM for niche sites internally, Average annual budget of $500,000 Managed and execute internal search engine marketing efforts for all sites, working with local managers to define goals and set budgets Manager of Online Operation Team, Supervised Five Marketing Assistants and Webmaster Performed all competitive analysis for each local market Managed up to 10 individuals directly when Optimizing Operations in Western PA Lead selected business development efforts for interactive media focusing on developing a business plan for the launch of a local email marketing business in each of our respective markets. Company Name May 2005 to August 2006 Marketing Consultant City , State Researched and Developed relevant Business Plan for future expansion Conducted research on competitors and studied and replicated their successful online marketing campaigns Assisted in creating internal product database that included real time inventory updates as well as displayed statistics on most popular sellers Provided technical support for website and uploaded new data to site daily as well as replicate changes and additions on demand Company Name April 2005 to September 2005 Intern City , State Created various Marketing pieces for DMA seminars and conferences · Identified major causes of client data discrepancies and offered methods to resolve problems. Developed and implemented a benefits data audit process to ensure data integrity. Profiled and collaboratively filtered client data based on requested parameters. Company Name May 2002 to June 2004 Senior Support Analyst City , State Collaborated with IT Team, vendors, and support providers to research and resolve client and operations team hardware and software support issues Supported the accurate setup of user specific network, Internet, hardware, and software settings on all desktop systems and servers by coordinating efforts with Senior Management Worked with System Engineers to diagnose and support network connections from the desktop to the server level Used Novell NetWare Administrator and Windows 2000 User Manager for Domains to create ID\'s for new users on site and remotely as well as granting rights to specific files and folders. Company Name January 2001 to August 2001 Information Systems Intern City , State Assisted and trained users on how to use Microsoft Outlook and other office components Troubleshooted employee queries through helpdesk Configured Network Servers and deployed remote installations of various Software Programs. Education Long Island University College of Management May 2006 MBA : Marketing City , State Marketing Hofstra University Frank G. Zarb School of Business December 2001 Bachelors of Business Administration : Management Information Systems City , State Management Information Systems Languages Fluent in English and practical knowledge of Spanish and Hindi Skills Microsoft Access, Excel, Power Point, Word and Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration

DIGITAL-MEDIA

LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project and Visio Advanced critical thinking Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Lighting Field Engineering Technician 10/2014 to 01/2016 Company Name City , State Supports Tampa Electric Company's lighting system construction and maintenance projects. Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers. Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system. Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors. Processes work requests in TEC's work management system ("WMS"), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues utilizing information, databases and systems. Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers. Customer Service Professional 08/2012 to 06/2013 Company Name City , State Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner. Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets. Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies. Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 to 08/2012 Company Name City , State Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials. Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes. Answer general questions from management team pertaining to off phone trends and activities. Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team. Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team. Education Bachelors : Information Technology June 2017 University of South Florida City , State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City , State GPA: GPA: 3.7 GPA: 3.7 Principles of Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word and Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point

ENGINEERING

DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Competencies Operations Management Staff Development Change Management   Cross-functional Team Management  Complex Problem Solving Calm under pressure Computer-Savvy Skilled negotiator Experience Director of Operations, BPO 11/2013 to 04/2015 Company Name City , State Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management. Strengthened the client relationship between the client and Concentrix. Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters. Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU.  Led the program meetings, strategy, and overall direction on a daily basis.  Revamped new comp plan for reps more geared to Sales performance. Increased profits by developing, initiating, and managing sales programs on a day to day basis. P & L responsibility- Increased overall Gross Margin to as high as 32%.  Director of Sales 05/2010 to 11/2013 Company Name City , State Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010. Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics. Hired and Trained new Management and mentor them for success. Presented Sales Analysis to Executive Management regarding Direct Sales Performance.  Led site Management with staff meetings, new strategy, and direction on a Daily basis General Manager Of Sales Operations 10/2005 to 05/2010 Company Name City , State Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance. Led Supervisors and Managers on a daily basis and implemented that led to increased performance.  Developed and Implemented new business life cycle which included planning, marketing, hiring and training #1 Sales performing site every week, month, and year from 2006-2010 in every metric  YoY improvement in every Metric.  Close rate increased from 19% in 2005 to 32% CR in 2010.   Led the Sales team on a day to day basis with high energy and employee engagement.  Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ. Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P & L for 300 sales rep in the site Sales Supervisor 11/2003 to 10/2005 Company Name City , State Led a team of over 14 OB Sales reps Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance. Handled Sales reps reviews on a annual basis. Trained and developed reps through call monitoring and one on one meetings.  Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis.  Education and Training Business Management 2001 Bergen Community College City , State , USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, , real time, recruiting, Sales, Sales Analysis, Spanish, Strategy

BPO

DIGITAL PREMEDIA SPECIALIST Summary Highly creative and multi-talented Graphic Designer with more than ten years in print packaging design, advertising, marketing and brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint) Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output. Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint. Ability to troubleshoot hardware/software problems in a Mac/Windows environment. Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server. Experience 05/2015 to Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging. Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines. Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner. Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects. Collaborating with press room staff to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company. Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system. 03/2014 to 03/2015 TRANSLATION & LOCALIZATION SPECIALIST Company Name Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages. Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost. Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout. Training new hires and contractors on best practices for creating multilingual documents. Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson. 10/2006 to 03/2014 Company Name Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects. Developing simplified template die lines using information derived from complex package engineering drawings. Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co. among others. Performing preflight check on inbound customer art files and proofreading outbound artwork. Lead Graphics liaison and technical lead in charge of implementing the Pepsi Co. disposable cup global technical standards for Solo Cup Company print production plants. Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database. 11/2003 to 10/2006 Company Name － City , State Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative. Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales. Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives. Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization. Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days. Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors. Education Bachelor of Arts : Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional and AGILE. A DAY IN THE LIFE" Baltimore Design Conference - Founder/Committee Member. Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals. Languages Fluent written & verbal Turkish and Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written

DIGITAL-MEDIA

SUSHI CHEF Executive Profile 14 years experience in high end restaurants with a background in French, Japanese and Peruvian Cuisine. Expertise in all facets of kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing and strategic planning.  Professional Experience May 2005 to November 2011 Company Name City , State Sushi Chef In charge of daily operation in the sushi bar, quality control, monthly inventory, menu developing, scheduling for 10 employees.  November 2011 to January 2015 Company Name City , State Executive Sous Chef In charge of daily operations, menu developing, Monthly inventory, scheduling for 50 people, January 2016 to Current Company Name City , State Corporate Chef In Charge of daily operations of all restaurants, Menu developing, Scheduling for 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City , State , usa Associate of Arts : culinary arts

CHEF

SOUS CHEF Summary To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused and driven Positive attitude Accomplishments Supported all kitchen operations when chef was absent. Assisted in maintaining preparation and service areas in a sanitary condition. Received 4“exceeds expectations” ratings on performance reviews. Recognized by peers and management for going above and beyond normal job functions. Work Experience Sous Chef March 2013 to Current Company Name － City , State Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared a variety of foods according to customers' orders or supervisors' instructions Prepared dishes following recipe or verbal instructions Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions Oversaw kitchen employee operations to ensure production levels and service standards were maintained Packaged take-out foods and served food to customers General Manager March 2009 to February 2013 Company Name － City , State Accepted payment from customers and made change as necessary.Assisted co-workers. Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed 14 team members, including scheduling, training and conflict resolution. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Customer service/call center March 2008 to February 2009 Company Name － City , State I provided members and medical providers outstanding customer service on simple and complex medical and dental issues. Provided member benefits to medical and dental providers according to coverage purchased by the member. Helped members understand explanation of medical and dental benefits. Arraigned managed care in complex medical cases. I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms. I properly documented each member and provider call on a complex mainframe. Maintained good phone standards established by department head and performed other duties as assigned. Customer Service Rep May 2007 to March 2008 Company Name － City , State I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned. Cook/Baker September 1999 to May 2007 Company Name － City , State I performed daily food preparation and adhering to strict food safety standards. Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized. Helped load and unload food delivery trucks. I completed food preparation tasks on a strict time schedule. I adhered to high cleaning and sanitation standards of food utensils. Made calculations of food needs based off past and current demands. I preplanned and prepared work for next day's menu. I worked overtime on weekend functions as requested. I assisted the Director and Head Cook in their daily tasks. Dog Grooming Assistant April 1993 to December 2000 Company Name － City , State Swing/Assistant Manager March 1993 to September 1999 Company Name － City , State My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment. Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Portioned and wrapped food Education General Equivalency Diploma (GED) : Spring 1989 Des Moines Community College － City , State Serve Food Safe Certification : August 2000 Urbandale Community Schools － City , State Dean Vaughn Medical Terminology Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized

CHEF

MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07/2013 to 12/2014 Management Consultant Company Name － City , State Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked with designing a back office database for a multi-billion dollar client Managed cross-functional teams in a high demand environment to complete a global strategy project under strenuous deadlines Drafted proposals for client engagements highlighting the expectations of service, engagement pricing and associated costs Evaluated CCAR vendor models and developed proprietary probability of default models for a multi-billion dollar mortgage portfolio Created valuation models designed to value both public and private equity for tax reporting purposes. 11/2010 to 02/2011 Investment Banking Analyst Company Name － City , State Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life science industry by reviewing and analyzing pro forma financial statements and updating models accordingly Created processes around the sales cycle to monitor and improve sales performance while keeping a more precise account of prior prospecting efforts Maintained the CRM system and streamlined its use through extensive, voluntary training making the team more efficient and impactful. 11/2008 to 11/2010 Financial Advisor Company Name － City , State Evaluated the financial plans of current and prospective clients and provided recommendations that would reasonably ensure they meet their future financial goals Assembled a team of estate planners, investment specialists and CPAs providing a comprehensive planning board for clientele. Company Name － City , State Institutional Equity Sales Dec 2014 - Present Utilized strong written and verbal communication skills to distill complex financial topics into salient points for clientele Evaluated research reports and valuation models to gain a holistic understanding of the research product Developed an interactive, online database through R programming to hold 13F and trade data which eliminated redundancies in the desk's daily processes Collaborated across multiple segments of the firm including research, syndicate, corporate access and derivatives personnel Managed multiple client requests in a fast pace environment by staying organized and keeping detailed accounts of tasks. Education and Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City , State Investment Strategy Dec 2009 B.S : Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf

BANKING

DIRECTOR, FINANCE Executive Profile Visionary leader able to drive a culture of excellence throughout the organization, focused on consistently exceeding expectations through innovation, collaboration, and teamwork.  Demonstrated ability to thrive within fluid business environments including fast-paced, high-growth periods, as well as cost-containment and cost-cutting cycles.   Ambitious Director who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Ability to build and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Corporate Consolidations Complex Change Management Financial Planning and Analysis Mergers and Acquisitions  Project Management System Integration  Business Process Re-engineering Strategic and Operational Planning  Achievements  Project Management: Successfully launched over 200 projects for Finance in FY14 and FY15 respectively Implemented Finance PMO to manage project lifecycle, and capital budget of $45M Drove operational efficiencies for Stock Administration decreasing processing time by 70% Delivered $13M enterprise solution for transacting, managing and reporting in the Treasury areas of Cash Operations, Investments and Foreign Exchange & Currency Option Management Acquisition Integration: Designed, developed and implemented change management strategies that included tools and processes capable of scaling across large, complex acquisitions Drove Change Management strategies for both Tandberg and Starent Networks acquisitions Launched integration principles for integrating newly acquired companies                           Corporate Controller's Office:? Pioneered strategy for Web 2.0/Collaboration technologies, improving collaboration across global Finance teams by creation of tools such as MyCloseSpace, and Process Central ?? Guided highly skilled team to support the transition of over 60,000 employees from Ariba Procurement tool to the Oracle iProcurement tool, resulting in a 95% training and adoption rate Professional Experience Director, Finance January 2010 to Current Company Name - City , State Manage high performing global team of 48 professionals to deliver system projects for Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, and Technical Accounting Streamlined capital planning process and implemented CFO reports to account for $45M in capital expenditures Delivered 215 projects for Finance in FY15 Developed and directed strategy for realigning organization to support projects globally  Initiated complete training curriculum for staff resulting in high retainment Senior Manager, Acquisition Integration January 2008 to January 2010 Company Name - City , State Defined and implemented Governance model for integrations Formulation of project methodology, structure, and tools that enabled non-project managers to manage integrations Creation of a cross-functional team responsible for defining and developing repeatable communications process for large scale acquisitions Led Employee Enablement work-stream, responsible for organizational alignment, on-boarding of acquired employees, and migration of sites Developed and executed processes that streamlined acquisition announcement communications to both internal and external audiences Provided leadership and guidance to the Project Management Office to ensure people, process, and system changes were managed according to project methodology Senior Manager, Finance January 2003 to January 2008 Company Name - City , State Directed all aspects of Change Management, Program/Project Management, and Chief of Staff activities for the Global Corporate Controllers Office while partnering with executives to ensure strategic alignment Managed team of 33 employees Defined and implemented legal entity strategy for Finance Led and implemented change management strategy that led to the successful adoption of the Finance and Accounting Shared Services outsourcing model Managed budget in excess of $4M Key contributor to Expense Management Leadership Team that reduced Cisco\'s operating expenses in excess of $250M Provided thought leadership that streamlined processes creating tools and templates to enable project teams to move quickly and seamlessly through large complex projects Implemented first curriculum based training for the global Corporate Controllers Office Centralized Sourcing and Contracting across Cisco by providing strategy, governance, leadership and project management to Spend Management Organization Program Manager, Finance January 2001 to January 2003 Company Name - City , State Implemented marketing solutions for the U.S. Public Sector sales team Developed strategic partnerships with third party application vendors to enable end-to-end solutions Created materials to enhance Cisco\'s penetration of the public sector market, including print collateral, CDs, Web sites, seminars, trade shows, and events with an annual budget of $1M Responsible forthe launch of an IP telephony marketing campaign, generating $12M in revenue Developed and implemented channel partner training for the IP Video Surveillance program, generating $15M in revenue Successfully implemented internal tools US-wide to capture new program revenue Manager, Finance January 1998 to January 2001 Company Name - City , State Managed Operations team of 5 employees  Drove operational excellence by launching tools to scale to business volumes, and support sales teams Provided direction and leadership to project managers implementing new and existing systems Responsible for the roll out of automated sales reporting tool to more than 150 users Increased efficiency of the POS claiming process by 50% Managed 2-Tier distributor relationships in relation to POS ($4B in sales out) and inventory, as well as day-to-day operations Implemented daily POS reporting for greater visibility, including executive level reporting Led integration of acquired sales teams into Cisco Senior Financial Analyst, Finance January 1996 to January 1998 Company Name - City , State Responsible for consolidations, managing division budgets, and business partnering Oversaw Asia/Pacific P&L consolidations Developed and managed monthly and quarterly performance packages Partnered with country controllers for budgeting and forecasting Automated expense-tracking and forecasting Oversaw annual planning, outlooks, and quarterly financial results for the Internet Mail Group Managed annual budgets in excess of $13M. Competitive Pricing Analyst, Finance January 1993 to January 1996 Company Name - City , State Cost Schedule Analyst January 1990 to January 1992 Company Name - City , State Education Certified Project Manager : Project Management , 2014 Stanford University - City , State , USA Bachelor of Science : Business Administration/Finance San Jose State University Business Administration/Finance Skills P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering

FINANCE

PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service. Skill Highlights Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal and professional integrity Sound decision making Staff training and development Effectively influences others Cultural awareness and sensitivity Critical thinking proficiency Fundraising and major donor development Relationship and team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 to 04/2015 Company Name City , State Responsible for communications between medical professionals and health care organizations and their stakeholders. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles. Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical teams. Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Build relationships with medical staff. Perform product demonstrations, installations, and application support. Improve product knowledge and techniques. Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products. Research competitors. Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Take orders and disburse receipts. Estimate time and date of delivery. Help in the installation and set-up of equipment. Stay informed about the activities of health services in a particular area. Area Manager/Community Relations Coordinator 09/2009 to 09/2014 Company Name City , State In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B). Managing monthly goals through the community support of blood drives based. All blood drives coordinated three months in advance to meet projected unit usage. Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need. Deferral percentage rate and donor population factored in to increase likelihood of success. Foster good relationships with area groups as the community liaison. Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply. Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood. Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving. Attend and network at local community events to create new liaisons with organizations that do and may support our company. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled. Manager of Human Resources | Office Manager 01/2003 to 01/2009 Company Name City , State Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations. Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations. Drove the development of employee training, retention and recognition programs. Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws. Education and Training Associate of Arts : Human Resources 2007 University of Miami City , State , United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software

PUBLIC-RELATIONS

FINANCE ASSISTANT Summary Accurate, Alert, Ambitious, Analytical, Articulate, Efficient, Dependable, Responsible, People-Oriented, Honest, Independent and Hardworking. Integrity, Competence, Honesty, Growth, Family, Decisiveness, Stability and Leadership Accomplishments Awards :Most Improved Employee for the Year Year :2008 Company: MBS Accounting Services cc Awards :Emerald Award for hard work and Dedication to my work Year :2010, (first quarter) Company: Anglo American GSS (EMEA) Accounting Services Awards :Amber Award for hard work and Dedication to my work Year :2010, (last quarter) Company: Anglo American GSS (EMEA) Accounting Services Personal Strengths & Profile Professional Experience Finance Assistant January 2015 to December 2015 Company Name － City , State Receive purchase request forms, Processing & Issuing of purchase orders to suppliers, Send through the Purchase orders to Suppliers, Submit Supplier Invoices for payment, Follow up on delivery (goods received vouchers - GRV's), Corresponding with suppliers to get Tax Invoices for payment, Processing quotations & invoices on system, Submit all transactions & documents to line manager for approval Daily follow up on outstanding Invoices, Submitting supplier forms to line manager Maintaining Asset Register, Reconciliations per creditor Ensure that we receive Statements from Suppliers, Print proof of payments Send Proof of payments to Suppliers, To ensure there is enough funds available for the invoices that has to be paid. Monitoring the Funds Available, Assisting with the Audit information Monthly processing/capturing of payroll Debtors: Receipt of invoice request forms, Request line manager to create customers on system Ensuring allocations are correct, Processing sales order on system Forward original invoice to the requestor, Corresponding with Commercial Venture staff regarding payments Outstanding debtor follow up - weekly, Handover of outstanding debt Liaising with Attorneys, Monthly debtor reconciliations Cash Management: Capture payments on FNB Business banking (Daily), Capture payments on Nedbank Business banking (Daily) Ensure that there are two signatories to approve payments, Weekly bank reconciliations. Nedbank Procurement & Credit Cards: Ensure reminder of slips are send out on a weekly basis, Nedbank bank statements distributed to collect all slips Allocate slips to the correct account, Receive slips for all procurement & credit cards Compile all slips on statements, Process on Pastel Cashbook Processing Journals, Ensure Recon for Statements is signed off by the 15th of each month. Ad hoc Tasks: Answer the Telephones/Take messages, Creating New Files when needed Filling, Assisting other Staff with Office Administration, Monthly reconciliations of all sub-systems Financial Statements: Prepare financial statements of all University of Johannesburg companies on CaseWare. 35 companies). Fixed Asset Management Reason for looking: This is a temporary contract for 6 months Management Accountant August 2013 to January 2015 Company Name － City , State General Ledger System Management, Perform Month-end Procedures to finalise accounts, Produce Monthly Budget Variance Report, Perform Month-end Reconciliations for all Balance Sheet Accounts, Prepare Monthly Management Reports and Distribute to Management, Participate in Budgeting and Forecasting processes, Participate in 3 Year Plan Process, Assist in the preparation and running of the Audit, Prepare Annual Tax Returns, Monthly expenses analysis compared to the budget, Calculate monthly incentives for store staff, Allocate expense lines to all stores, Liaise with store managers in case of over spending, Managing rental expenses, making sure that all landlords are paid each month, Invoicing to MTN, Cell C, Vodacom and other cellular providers for monthly cellular income, Following up on all unpaid invoices, Management of all credit cards and petrol cards, Calculating of margin and making sure it agrees to merchandise and cellular department KPIs. Reason for leaving : Had to raise my son until he is at least 1 year. Senior Accounts Assistant September 2009 to August 2013 Company Name － City , State Transitioning Fixed Assets duties of all business units within the Anglo American Group into a Global Shared Service environment, Managing the Fixed Asset Registers of the Anglo American group, from calculating Depreciation, posting and reconciling it. Disposing of Assets and all other transactions that involve fixed assets. Analysing depreciation. I also help with project management at Anglo Coal. Reason for leaving : Looking for exposure in other Accounting fields and growth in my career. Trainee Accountant - SAICA Trainee September 2007 to September 2009 Company Name － City , State Cashbooks, VAT returns, Manual IRP5's, IT3 (a)'s and IT14's, EMP501's, Bank Reconciliation,. Finalizing VAT, Advising Clients, Preparing the Financial statements,. Debtors Reconciliation, Creditors Recon, Fixed Asset Register. Reason for leaving : Looking for better opportunities and growth. Education and Professional Training National Diploma : Internal Auditing , 2005 Walter Sisulu University of Technology － City , State , South Africa Internal Auditing Matric : Standard 10 , 2000 Thubalethu Senior Secondary School － City , State , South Africa B com : Internal Auditing University of South Africa － City , State , South Africa Not complete, 8 modules in 3rd year are still outstanding. Languages English IsiXhosa IsiZulu SeSotho Personal Information ID Details: 8209030804081 Family and marital status: Married Nationality: South African Date of Birth - 1982-09-03 Skills Accounting, General Accounting, Accountant, Articulate, Balance, Balance Sheet, bank reconciliations, Bank Reconciliation, banking, Bookkeeping, Budgeting, Budgets, Budget, C, CaseWare, Cash Management, Com, Credit, creditor, Clients, delivery, Dependable, English, Filling, Finance, Financial Management, Financial Statements, Prepare financial statements, Fixed Asset Register, Fixed Assets, Forecasting, forms, Funds, General Ledger, Hyperion, Invoicing, Leadership, Managing, Excel, Outlook, PowerPoint, Word, Office Administration, Organizing, Problem Solving, processes, process Management, project management, reconciling, Reporting, Retail, SAP, Shared Service, Statistics, Take messages, Tax, Tax Returns, Team Player, Telephones, Type, VAT Returns

FINANCE

CO-FOUNDER / SALES & MARKETING COORDINATOR Core Qualifications Microsoft Office: Word, Excel, Access, and PowerPoint *Proficient with Apple OSX and built-in apps such as Keynote *Advanced knowledge of Google Analytics programing *Well versed and experienced with Facebook Analytics & Ads Professional Experience 01/2014 to Current Co-Founder / Sales & Marketing Coordinator Company Name － City , State Plan, develop, organize, implement, direct and evaluate the fiscal function and performance Develop a reliable cash flow projection process and report, which includes minimum cash threshold to meet operating needs Recruit, train, supervise, and manage the Brand Ambassador program Maintain and develop social media outlets via Instagram, Twitter, SnapChat and Facebook Daily usage and advanced understanding of Google Analytics, & Facebook ads/analytics Purchasing goods and forecasting sales projects for each quarter Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the business Evaluate the impact of long range planning, introduction of new programs/strategies and regulatory action Improve the budgeting process on a continual basis through education on financial issues impacting budgets Market brand regularly at athletic/fitness events to generate brand awareness and gain market share. 01/2014 to 06/2015 Graduate Assistant Company Name － City , State Assist in promoting, supervising and evaluating the RecSports facilities and related operations * Take place in recruiting, hiring, training, supervising and evaluating student employees Responsible for managing and scheduling a staff of over 100 employees Aid in maintaining accurate fiscal and student payroll records Support in participation statistics, accident reports and assessment research Create and implement marketing plan for various facilities on campus Support in inventory control and maintenance of equipment for all RecSports facilities Purchasing and inventory of checkout equipment and staff uniform Enforce facility policies and procedures consistently to all participants Ensure adherence to departmental safety/risk management procedures Updating facility policies and procedures and review of National Standards on a yearly basis Planning, coordinating and supervising programs and special events in RecSports facilities. 08/2013 to 01/2015 Development Assistant Tennessee Fund Company Name － City , State Develop relationship between donors and athletic department Worked game day events for various sports to market Athletic programs Generate opportunities and revenue to enhance athletic department Create marketing campaigns for athletic facilities at The University of Tennessee Solve problems with ticketing and parking disputes by athletic donors Research and enhance productivity within the department. 07/2011 to 08/2013 Assistant Rental Manager Company Name － City , State Manage profit-and-loss reports, control expenses, and implement comprehensive business development and marketing plans Weekly marketing and sales call to area accounts Top regional performer in sales, customer service, and generating corporate leads Manage, shape, and develop my employees' careers with the company Responsible for choosing, interviewing and hiring part time staff; while supervising, teaching, evaluating and developing full time employees Decreased costs through reduction in bad debt, decrease in payroll, control of fleet costs, and mitigated unneeded expenses Responsible for over one million dollars in assets Accountable for locating vehicles when find ability and pay ability are lost on a car Managing proper underwriting on rental contracts. 06/2009 to 06/2011 Senior Recreation Leader Company Name － City , State Planned and led instructional sport programs for participants enrolled in the program Developed new marketing strategies such as displaying flyers of the programs offered around the community to increase enrollment Accepted a special project focusing on the marketing of the programs and helped develop a new program guide Implemented creative ideas to get children motivated to participate in camp activities such as granting prizes to the children who obey commands throughout the day Instructed adapted recreation programs for special needs individuals Worked in the Community Programs Main Office answering calls, enrolling participants into our programs, and help with the scheduling of office staff members. Education May 2015 Master of Science : Sport Management THE UNIVERSITY OF TENNESSEE － City , State Sport Management Master's THE OHIO STATE UNIVERSITY － City , State Brand Awareness for Startup Companies: Avenues for Building and Sustaining Brand Awareness June 2011 Bachelor : Recreation & Sport Leadership Business Administration/Marketing Recreation & Sport Leadership Business Administration/Marketing Work History Company Name Company Name Certifications First Aid/CPR/AED Certified *First Aid/CPR/AED Instructor Certified Interests One year of collegiate football experience at Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs through the YMCA (2004-2007) Skills Ads, Apple, budgeting, budgets, business development, cash flow, contracts, CPR, customer service, special events, financial, First Aid, forecasting, Google Analytics, hiring, Instructor, inventory, inventory control, Managing, marketing plan, marketing plans, marketing strategies, marketing, Market, marketing and sales, Access, Excel, Microsoft Office, Office, PowerPoint, Word, payroll, policies, profit, Purchasing, recruiting, Research, risk management, safety, sales, scheduling, statistics, supervising, teaching, underwriting Additional Information One year of collegiate football experience at Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs through the YMCA (2004-2007)

APPAREL

SERVICES ENGINEER Summary Seeking a challenging and exciting job in a growth oriented industry were my potential for hard work and skills will be fully utilized Experience Services Engineer January 2007 to January 2010 Company Name Electrical items, for LEGRAND, HAVELLS, INDO ASIAN, From 2010 to march 2013 Job Function - Working as the Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group is the He started as a Technical for TVS Motorbikes. was later moved to head our General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, the importation, Sales, distribution, servicing & repairs of motorcycles, air conditioners, television Presently, I am working as their SERVICE CENTRE MANAGER. My job involves regular check up of the brand NEW BIKES before they are delivered to Customers. I also attend to each and every Bike which comes for Repair. Preparing the Job-Card according the need of the CUSTOMER and according to condition Of the Bike are carried out systematically under my Supervision. Since I am The In charge of Workshop, all the Repairs, Replacement of Spares, fixing of Parts, lathe work, vulcanizing work, electrical work, wiring work, etc are in consultation with me. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles estimation of restructuring, etc. I also give the Annual requirements of Spares Needed for Workshop, Spares Shops and regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD is the Authorized Dealers for TVS Motorbikes in Uganda, East Africa. They have extended their operations in Rwanda & Burundi. They have a full fledged Workshop, Service Centre, Sales Offices with Beautiful Showrooms with qualified people to handle each. their SERVICE CENTRE MANAGER January 1994 to January 2007 Company Name My job then involved regular check up of the brand new bikes before they are delivered to Customers. I also attend to each and every Bike which comes for Repair, Preparing the Job-Card according to the need of the customers and the Bike conditions are carried out systematically under my Supervision and since I am in charge of workshop, all the Repairs, Replacement of Spares, fixing of parts, lathe work, vulcanizing work, electrical work, wiring work, etc are under my supervision. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles and estimation for restructuring, etc. I also give the Annual requirements of Spare parts needed for Workshop, Regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: - 560019. Ph: 080 26678266 / 080 26678229 The Well Known Brand of TWO-WHEELERS in INDIA, viz. Services Engineer January 1990 to January 1994 Company Name As the Service Engineer, I worked in the Service Department of the Company looking after the Services before and after the Sales of TVS Company Motorbikes. Looked after the Sales of TVS Motorbikes in addition to Services. Besides, I was looking after the Spares of TVS Motorbikes. 080 26540474. Bharath Automobile Agency is the Authorized Dealer / Sales & Service Agency of the Well Known Brand of TWO-WHEELERS in INDIA, viz. Customer Relations Officer Company Name Looked after the Sales & Services of TVS Motorcycles. Besides I was. In charge of Clients Bikes Services before and after Sales. Looked after. All the Complaints and handled all the problem associated with the Bike. Clients compliance was my asset. Education Data Entry - Six Month Course : 1995 KARANATAKA INFOTEK (Regd － City , India PUC 2Nd year Diploma : Computer Applications , 2002 F. B. INTERNATIONAL Computer School － State , India Computer Applications Personal Information Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Interests ANAND.C # 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken in Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details : Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Passport No : F 3905156 I, CHIKKEGOWDAPPA ANAND, hereby confirm that all the above details are true and to the best of my knowledge. Date : - 02-05-2014 Place: - Bangalore (INDIA) [ANAND.C]

AUTOMOBILE

QUALITY ASSURANCE MANAGER Professional Summary Outgoing Quality Assurance Manager with 8 years of managerial experience in Aerospace. Committed to high standards of product inspections and customer service with extensive knowledge of EVO & Microsoft office use. Adept at collaborative with various departments for comprehensive quality control. Methodical with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Well-rounded with a leading-edge approach to identifying innovative ways to provide quality, scheduling, materials management, purchasing, inventory control, and logistics support to the manufacturing industry Accomplishments Implemented NADCAP AC7108/1 throughout the facility. Initiated and implemented CMMC Compliance. Created and administered FOD Program compliant to NAS412. Skills Process Improvement 6S/LEAN/KAIZEN Principles Compliance/Regulations Identify/Analyze/Resolve Problems Supplier Quality Staff training and development Policy reinforcement Knowledge Of Quality Systems Audit Coordination Quality Management Process Control Employee Supervision Root Cause Analysis Presentations Work History Quality Assurance Manager 07/2011 to Current Company Name – City , State Specified quality requirements of raw materials with suppliers. Recorded, analyzed and distributed statistical information. Reported production malfunctions to managers and production supervisors. Inspected products and worker progress throughout production. Collected production samples regularly and performed detailed quality inspections. Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making. Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product. Demonstrated talent in directing all aspects of process improvement, quality control, regulations and compliance. Supervised 4 support departments: customer service, purchasing, warehousing, quality High-impact team player with proven ability to slash variances and error rates through strong management practices and strict adherence to policies and procedures. Valuable expertise in AS9000, ISO9001 and NADCAP internal and external auditing in facility as well as all critical suppliers. Proven track record of reducing cost of quality: Scrap reduction of 7%, NCR reduction from 1.41% to 0.03%, while managing all aspects of quality. Demonstrated talent for analyzing problems, developing procedures, and implementing efficient, cost effective and innovative long-term viable solutions while assuring compliance with contractual obligations Developed and implemented KPI's for internal management and customer review. Implemented and obtained NADCAP certification within 7 months and initiated cybersecurity CMMC certification with NIST 800-171 Compliance Developed new systems, processes and methods, which increased quality by over 50% and reduced costs directly and indirectly by over $60,000/yr Program Director 01/2005 to 01/2012 Company Name – City , State Marketing, teaching 4 classes per day, class management of 20+ students, and recruitment. Upgrade students' programs, enrollment, and follow up with current/potential students. Build rapport, follow MAS procedure, filing, and editing. Responsible, with advisement of Chief Instructor, for class curriculum. Aid students in meeting all requirements for their program. Communicate with Chief Instructor and other appropriate businesses to form new relationships. Carry out project activities (e.g. seminars, demo's, etc.). Oversaw tournaments of 200+ competitors focused on weapons, forms and sparring. Purchasing Coordinator 01/2008 to 01/2010 Company Name – City , State Monitored all purchase requisitions and handled adjustments with vendors. Contacted each vendor and recorded information regarding price, availability, and quality of products. Collaborated with internal and external customers and managed all pricing and availability of all products. Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Tracked inventory shipments and prepared spreadsheets detailing item information. Maintained complete documentation and records of all purchasing activities. Computed and created purchase orders in E3 to monitor stock levels, verify purchase requisitions and expedite customer orders. Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends. Education High School Diploma 05/1998 Liberty Eylau High School - City Graduated summa cum laude Graduated Top 3 of Class Member of National Honor Society No Degree : General Studies Ivy Tech Community College Of Indiana - City Dean's List 2004 & 2005 Certifications Certified Six Sigma Green Belt, Aveta Business Institute - 2020 ISO 9001:2015 Internal Auditor Training, Purdue University - 2019 NADCAP Audit Criteria AC7108/1 Rev C, Purdue University - 2019 OSHA 10, OSHA Training Institute - 2019 Quality Management, Tools & Techniques, Ivy Tech - 2019 Blueprint Reading, GD&T, Ivy Tech - 2019 VSM w/ Implementation and VSM with eVSM - 2016Advanced Microsoft Excel Techniques Training - 2015 Best Practices for Managing Inventories and Cycle Counts Training- 2015 Lean Operational Excellence Training - 2013 Blueprint Reading Fundamentals Training- 2013

AVIATION

ELECTRICAL ENGINEER Summary Seasoned Electrical Engineer successful at coordinating diverse projects, improving departmental processes and increasing revenue. Electrical Engineer proficient in power and control engineering. Designs power grids as well as control systems for oil and gas industry. Seasoned Electrical Engineer offering  5 years experience developing HMI controlled equipment for testing and production. Strong project management background. . Highlights Engineering Software: AutoCAD, Eagle, MATlab, Solidworks Standard, Solidworks Enterprise PDM, Solidworks Electrical Microsoft Office 2016: Word, Visio, PowerPoint, Excel, OneNote, Outlook Microsoft Dynamics GP, Team Gantt, Allen Bradley RSLogix Software Computer Language: Microsoft Visual C and C++ Project Management Skills Complex problem solver Project management Operational analysis expert Technical writing Data collection Strong decision maker Analog and digital hardware and firmware design FEA and failure analysis 3D design and simulation software? Experience Electrical Engineer 04/2014 - 02/2016 Company Name City , State Practical application of Electrical Engineering Critical thinking that involves the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems Prepared and studied technical schematics and P&ID drawings and specifications of electrical/electromechanical systems to ensure that installations and operations conform to standards and customer requirements Diverse knowledge of frac pump components and assembly Instrumentation and controls applications Proficient in the design codes and standards of the SAE, NEC, NEMA, IEEE and ANSI Designed custom enclosures, consoles and cable/harnesses per UL and NEMA Standards Designed power DCS systems for frac fleet in compliance with SAE, IEEE, NEMA and ANSI standards and codes Created cable schedule spreadsheets, requirements documents and operations manuals for product/project transparency Created BOM's and routings in Microsoft Dynamics GP for development of manufacturing build orders Implemented NEC guidelines on electrical designs and schematics and created assembly instructions and testing procedures in compliance to HSE and OSHA Standards Managed assembly and field tech personnel during project phases and established reliable and competitive vendor/contractor relationships for project commissioning achieving a margin of 30% savings in company spending Managed Chemical 6 (C6) Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 40% Managed Hydration Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 20% Managed Dual Fluid Pumper (DFP) Unit Project from inception to completion for NITRO Drilling Services frac fleet and increased revenue potential by 100% Managed the R&D Frac Pump Testing facility project for the High Pressure and Low Pressure Loop cells from inception to completion for Weir SPM and increased testing efficiency from 40% to 100% Manufacturing Engineer 06/2011 - 04/2014 Company Name City , State Implemented pump test design changes that eliminated downtown by 80% and increase test output efficiency by 86% Implemented pump testing set up and break-down procedures that effectively resulted in a 20% decrease in LTI's (Lost Time Incident) Designed MCC for control of 7500 hp WEG motor and vfd that resulted in a 50% output increase of tested pumps Designed power distribution and control for medium and high voltage motors and vfd's for hydraulic lube circuits: supply and cooling loops Designed power distribution and control for medium and high voltage motors and vfd's for water circuits: supply and cooling loops Designed new tooling for Autofrettage, Pump Assembly and Pump Test that was more ergonomically efficient for operators and mechanics that resulted in a decrease of process bottleneck of 10% Managed frac pump testing facility with essential upgrades to allow company to effectively test 250 pumps per month with no equipment downtime or failure increasing output efficiency to 86% Designed tooling fixtures and had ergonomically efficient equipment installed to LEAN Pump Assembly, Pump Paint and Autofrettage areas averaging a 10% increase in work output for all areas combined Managed the Williston Service Center Frac Pump Testing facility project for the High Pressure Loop cell from inception to completion reducing testing cost by $10k per test per month maintenance Maintenance Mechanic MPE-9 08/2005 - 09/2013 Company Name City , State Troubleshot and repaired mail processing equipment that consisted of vfd's, SLC500 PLC's, Baldor motors, Eaton gearboxes and MCC panels by aid of multi-meter and/or RS Logix software. Performed periodic maintenance tasks on all mail processing equipment. Operated SCADA systems that controlled mail processing equipment. Aviation Electrician Petty Officer 3rd Class 06/1996 - 08/1999 Company Name City , State Aircraft handler duties consisting of taxing, securing and preparing aircraft for launch from aircraft carrier(USS Nimitz CVN-68). Troubleshot and repaired electrical circuit boards, gyros, joysticks, control panel instrumentation for all onboard aircraft consisting of F-18 Hornet, F-16 Tomcat, EA6B Prowler and H60 Helicopter to ensure operational readiness for ship and crew. Navy Pistol Marksmanship Ribbon, Armed Forces Expeditionary Medal, Navy Sea Service Deployment Ribbon, Navy Good Conduct Medal/Ribbon. Broadened Opportunity for Officer Selection and Training (BOOST) Program. Education 2010 University of Texas at Arlington - Electrical Engneering City , State , United States GPA: GPA: 3.0 Coursework in Electro-technology, Thermodynamics and Electronics Complete course load of 129 credits and maintained 1999 Certificate of Completion : Officer Candidate School (BOOST) - Officer Training/College Prep City , State , United States Coursework in Officer duties/management. GPA 3.0 Skills Armed Forces, AutoCAD, C, C++, cable, competitive, Critical thinking, documentation, Electrical Engineering, electrician, hp, logic, manufacturing engineer, MATlab, mechanic, Microsoft Dynamics, Excel, mail, Microsoft Office, Outlook, PowerPoint, Microsoft Visual C, Word, mpe9, multi-meter, Navy, NEC, Enterprise, oil, Paint, PDM, personnel, PLC, power distribution, Project Management, SCADA, schematics, Solidworks, spreadsheets, Time management, Tomcat, upgrades, Visio, SAE, aircraft, OHSA, HSE, IEEE, NEMA, UL, cable harness, MRP, ANSI, oil, gas, flow, calculations, design, procedures

AVIATION

SHIPPER-VAULT BULLION Summary Shipping Clerk with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Highlights Shipping software for UPS,UPS,and Fed Ex. Microsoft outlook,some Exel, some AS400,.RF Guns.Inventory control procedures Inventory tracking Scheduling Shipping and receiving MS Office proficient Outstanding communication skills Retail inventory management Meticulous attention to detail Strong problem solver Strong interpersonal skills Invoice processing Filing and data archiving Order processing Spreadsheet management Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Experience Shipper-Vault Bullion 10/2008 － 07/2015 Company Name City , State Shipping high valued amounts of Gold/Silver/Custom Coins shipping to online and other customers. Packaging product in a accurate manner and ship it USPS or Fed EX. Correct any discrepancies that may accrue at last quality check points. Being sure all work areas are organized with stock and clean. Meeting deadlines for special events for our customers. Taking on new tasks as they are needed. Cycle Counts to ensure proper Inventory levels. Manged Selected products for specific routes according to pick sheets. areas of BSA,AA, and National Park Medallions.Conducted monthly, quarterly and yearly inventories of warehouse stock. Order Manager 08/2006 － 10/2008 Company Name City , State Organized and located inventory and updated store spreadsheets.Upheld stock levels and proper pricing for multiple product lines.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Printed out all orders from customers and organized them for effective work flow for pullers to assure on time shipments and customer pick ups. Used 8 HP Printers and maintained as scheduled. Pull Large account product as to their vendor compliance's. Retail Shipper 01/2000 － 08/2006 Company Name City , State Reviewed new customer orders and requests and manually entered data into a centralized database. In TBS Retail Shipping, my responsibility is communication between retail and shipping. Added responsibilities in invoicing department include learning CMT (Annie) program, numeric filing, Microsoft Outlook, and using a scanner for document entry. I have learned virtually every aspect of Shipping and TBS Shipping departments for Tommy Bahama. Reconciled daily inventory in Retail-Excel for 64 Retail Stores.Manually created shipments, assigned carriers and dispatched shipments. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Produced bills of lading and updated shipment status information. Prepared invoices for all customers in the logistics department at the end of every month. Personal Shopper 01/1998 － 01/2000 Company Name City , State Using RF Gun to puller customer orders with accuracy and pulling the best products for same day deliveries to customers front door or work place. Handled products and equipment in accordance with safety and sanitation guidelines.Fulfilled special order requests, including special occasion cakes and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler.Complied with health and sanitation practices and procedures. Monitored UPC codes.Managed inventory to achieve targeted levels of product. Managed a sampling program to introduce customers to new products.Offered product samples, answered questions and suggested products.Consistently received a 100% rate of customer satisfaction. DISTRIBUTION SPECIALIST 01/1997 － 01/1998 Company Name City , State Responsible for picking orders from invoices, accounting of and fixing any discrepancies as a Quality Assurance Checker. I Also maintained a great accuracy record. Preparation of work for shipping (repacking, label & routing merchandise). I gained organization skills as well as processing skills. DEPARTMENT SUPERVISOR Oct 01/1995 － 01/1996 Company Name City , State Responsibilities included management of "Kids Corner" "Personal Care" and. Organization" departments, supervising department employees, making schedules,. merchandising freight, coordinating with Corporate office on merchandising. and promotional sales, as well as training of new employees. Education 1989 Diploma : Phoenix Sr. High - General Studies City , State , usa GPA: at Phoenix High School 1985 Sep - 1989 Jun Received Deans Award GPA: 3.0 3.5 GPA Receiver of the Dean's Award Affiliations Volunteered at the Edgewood Food Bank 2006-2008 Personal Information I expect dependability from myself. I seek out responsibility and have excellent work habits. I adapt to new situations and tasks easily. Outstanding interpersonal skills allow me to get along well with virtually all of my co- workers. Additional Information PERSONAL CHARACTERISTICS I expect dependability from myself. I seek out responsibility and have excellent work habits. I adapt to new situations and tasks easily. Outstanding interpersonal skills allow me to get along well with virtually all of my co- workers. Skills Some AS400, Basic Computer, Fax Machine, Hand Trucks, Inside sales, Keeping Inventory levels Managed, Inventory Control, invoicing, Lotus notes, Merchandising, Exel office, Microsoft Outlook, Windows 7,, Numeric Filing, Organization skills, Packaging, Training New Employees, Supervisor of 12 Employees, Phone Systems, Printers, Quality Assurance, Receiving, Retail Sales, Routing, Scales, Scanners, Shipping, some UCC knowledge. Preparing Shipping Documents Bills of lading, LTL scheduling.

APPAREL

SALES ASSOCIATE Summary Dependable, hard-worker with over seven years of experience in  maintenance work. Skills Dependable independent worker Customer service skills Good at following instructions Customer service experience Solid communication skills Strong work ethic Experience Sales Associate August 2013 to December 2013 Company Name － City , State Responsibilities: 
Make the customer happy
 Great customer services
 Perform assigned/unassigned tasks Face-front/Organize shelves and bays Skills Used: 
Good oral/communication skills Able to lift heavy objects ALWAYS put the customer first  Lawn Care Technician May 2013 to September 2013 Company Name － City , State Responsibilities: 
 Lawn Mowing- Edging, Weed whipping, Blowing grass and debris off pavement and structures,
and 20 in. lawn mower was primarily my responsibilities. Learned how to use the 36, 42 in. mowers and rider. Gardening/Landscaping- Maintain gardens by cultivating and weeding, and mulching. Snow Plowing-Snow blow/shovel driveways and sidewalks. Salt afterwards. 
Preform tasks quickly with minimal mistakes Skills Used: 
Learned how to use plenty of mowing/landscaping equipment (36,42 inch blades, rider etc.)  Handyman January 2009 to July 2016 Company Name － City , State Handyman Services including- Window/gutter cleaning Power washing/staining decks Power washing houses Painting Repairing (from little tasks like screens and windows to larger tasks like a basement.) Snow Plowing. Education High School Diploma : 2011 Avondale High School － City , State Liberal Arts , 2013 Clackamas Community College － City , State Liberal Arts Liberal Arts , 2016 Oakland Community College － City , State Personal Information Hard worker and fast learner. Always able to compete a task on time and with satisfaction. Skills Jack of all trades. Can perform all typesof handiwork and any task necessary. 

SALES

FITNESS COORDINATOR Objective Seeking a challenging environment, which allows me to contribute to the continued success and growth of the organization. To obtain a position that will provide me with the opportunity to apply my education, administrative, & fitness experience, and grow as a professional. Education May 2012 Master of Science : Recreation Administration - Concentration: Facilities Management WESTERN KENTUCKY UNIVERSITY － City , State May 2010 Bachelor of Science : Exercise Science WESTERN KENTUCKY UNIVERSITY － City , State Employment & Experience 07/2012 to Current Fitness Coordinator Company Name － City , State jhhfhgjkkghj fdsafafsa 01/2012 to 07/2012 Facility Coordinator Intern/Membership Specialist Company Name － City , State Assist with facility supervision. Train staff members to be knowledgeable and perform fitness services such as resting blood pressure, body composition, and circumference measurements. Aid with corporate presentations on various aspects of health and wellness, such as obesity, hypertension, diabetes, and sedentary lifestyle, in relation to exercise. Help with membership sells and retention by conducting facility tours, program promotion, and individualized consultations with members. Work closely with Facility Manager, Pro Shop Coordinator, and Head Membership Specialist to provide optimal experiences and services, such as personal training, fitness counseling, adequate equipment, and nutritional aspects, to all members. 12/2010 to 07/2012 Group Exercise Instructor Company Name － City , State Instruct/lead patrons through safe and challenging exercises in an abdominals/core toning format as well as in a boot camp setting. 08/2010 to 07/2012 Graduate Assistant, Exercise Company Name － City , State Assist with the training, scheduling, supervision, and evaluation of Fitness Center attendants (currently supervise 25 attendants). Assist with equipment purchase, product research, and equipment layout for the campus fitness center. Facilitate the development of policies and procedures regarding the safety of patrons and aesthetics of the the facility. Coordinate facility and equipment maintenance. Assist with website management and program promotions. Supervise the daily operations of the 14,000 square feet Fitness Center. Supervise the university's recreational facility of 125,000 square feet during the weekends. Assist other professional staff with presentations promoting the WellU Student Wellness Program, professional development conferences, and student involvement within the Intramural-Recreational Sports Department. Assist with the inventory and maintenance of Health & Fitness Lab and Fitness Center equipment. Track equipment usage to determine proper layout and rotation of fitness center equipment. Contribute to the daily operations of The Health and Fitness Lab including maintaining a regular schedule for fitness services, such as fitness assessments, exercise prescription, body composition, and individual consultations. Track and evaluate Health and Fitness Lab programs and Fitness Center usage patterns. Perform research on benchmark universities and facilities. Assist with office supervision and various administrative duties. 08/2009 to 08/2010 Lab Assistant Company Name － City , State Conduct fitness assessments including body composition analysis via skinfold calipers and bioelectrical impedance, height & weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance and strength, and blood pressure screenings. Exercise prescription: offer exercise consultation and program design, implementation of exercise programs, and provide demonstration/guidance with proper usage of the equipment. Assist with the marketing of programs using various advertising mediums, such as Adobe CS3 programs. Design/host wellness & fitness events such as Muscle of the Month Challenge, Big Red Rep Off & Bench Off , and Healthy Days. Received Rookie of the Year Award based on job performance. 08/2009 to 05/2010 Research Assistant Company Name － City , State Conduct and assist with research studies such as Exercise Post Oxygen Consumption (EPOC), Callahan Study involving maximal and sub-maximal VO2 testing, and apoptosis. Research was presented at the annual American College of Sports Medicine conference. Assist professors and students with class research labs. Memberships & Affiliations American College of Sports Medicine (ACSM) National Intramural Recreational Sports Association (NIRSA) Aerobic & Fitness Association of America (AFAA) USA Weightlifting Skills & Competencies Proficient with Microsoft Office including W ord, Excel, Power Point , & Outlook Skilled with Adobe CS3 & CS5 software including Illustrator & Photoshop Campus Management System for design and upkeep of website Trained in CSI Asset Management System as well Fusion for equipment check-out, scheduling services, & analyzing reports Professional Certifications ACSM Certified Health Fitness Specialist AFAA Certified Personal Fitness Trainer USA Weightlifting Level 1 Sports & Conditioning Coach Medic First Aid CPR and Automated External Defibrillator, First Aid, Blood Borne Pathogens

FITNESS

APPAREL ZONE SUPERVISOR Summary Expert retail sales professional offering 4+ years experience in multiple retail settings. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong communication skills. Highlights Cash handling accuracy Inventory control procedures Excellent multi-tasker Strong communication skills Employee scheduling Loss prevention Organized Detail-oriented Flexible schedule Experience Apparel Zone Supervisor December 2016 to Current Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Key holder/zone supervisor responsible for monitoring floor, manager approvals, money handling responsibilities, 2nd and 3rd checks on E4473 documents, responsible for all area not just my own including camping, firearms, footwear, fishing, archery. Closing duties/opening duties, setting AD and checking for accuracy, assisting customers in all areas, web ordering, properly processing truck deliveries, actively learning about products. Operating cash register with 100% accuracy. Maintaining cleanliness of entire store. Consumer Electronics Sales Lead, Merchandising Supervisor December 2014 to December 2016 Company Name － City , State Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases. Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Shared best practices for sales and customer service with other team members to help improve the stores efficiency.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Followed merchandising guidelines to present visually appealing displays.Maintained established merchandising standards, including window, sales floor and promotionaldisplays.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Strategically scheduled team members to maintain optimal staffing levels at all times.Actively pursued personal learning and development opportunities.Communicated clear expectations and goals to each team member. Manager January 2014 to December 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 11 months. Maintained established merchandising standards, including window, sales floor and promotional displays. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing.Actively pursued personal learning and development opportunities.Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Sales Consultant December 2013 to January 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently when not serving customers, including cleaning and dusting displays.Worked with the management team to implement the proper division of responsibilities.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses. Education High School Diploma : 2009 Penn Foster － City , State Graduated with 3.6 GPA Skills setting AD with 100% accuracy, cash register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills

APPAREL

ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, and Activities Experience Accountant August 2014 to May 2015 Company Name － City , State Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting. District Administrative Manager February 2014 to June 2014 Company Name － City , State Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software. Business Manager January 2005 to February 2014 Company Name － City , State Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions: Managed over $500K of Fixed Assets, and inventories also valued over $500K. Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K). Upgraded company's software to integrate bill of assembly to interface with accounting software. Performed month end reconciliations, audits, closings, and financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions: Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility. Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods. Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 to January 2004 Company Name － City , State Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company. Accounting Manager January 2002 to January 2002 Company Name － City , State Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 to January 2002 Company Name － City , State Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months. Accounting Software Consultant January 1998 to January 2000 Company Name － City , State Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system. Accountant January 1999 to January 2000 Company Name － City , State Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management. Education Master of Arts : Christian Education Dallas Theological Seminary － City , State , US Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX Bachelor of Arts : Economics Marshall University － City , State , US Bachelor of Arts in Economics - Marshall University, Huntington, WV Associates of Applied Science : Accounting Hocking Technical College － City , State , US Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses. Affiliations Board of Directors Member for the Food Bank of Corpus Christi to April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders

ACCOUNTANT

ENGINEERING TECHNICIAN Summary An experienced CAD and GIS Technician able to produce detailed drawings and maps which are clear and accurate. I am able to analyze databases and generate custom maps and reports with different tools of the trade. I am always curious to learn new skills and technologies that enhance my productivity in a complex organization. Adaptable to work for long periods and under the most stressed situations without losing focus and patience. Highlights Operating Systems: Windows XP/ Vista/7 ArcGIS 9.3.1, 10.0 C# (Basic) Telvent ArcFM 9.3.1/10.0.3 Java (Basic) ArcGIS extensions AutoCAD (2008 - 2013) Arc Toolbox AutoCAD Map 3D 2008 Enghouse NetWORKS 4.7.1 3D Studio Max 2009 ERDAS Imagine 9.3 Revit 2009 Microsoft Office (Up to 2010) GeoExplorer 6000 Series GeoXH GPS Pathfinder Office Software Magellan Mobile Mapper 6 Basic Surveying Principles MS Project Remote Sensing Garmin Oregon 550 Adobe CS4 (Photoshop, InDesign, Illustrator) Google Earth Google SketchUp (Up to ver. 7) Clinometer MicroStation (Basic) Able to lift, push, pull and carry 40 pounds or more Languages: Armenian Experience Company Name Engineering Technician 07/2014 to Current Updating the map book settings to publish water tiles of atlas map Generating system valve and hydrant data per tile using Crystal Reports Creating Tree GIS database - subtypes, domains, required fields with data types, geo-coding about 38,000 tree addresses Analyzing DB and generating reports per engineer requests Digitizing of Fiber Optics and tube allocation using Telvent fiber manager Creating custom maps for research studies Updating GIS, CAD, and other records based on asbuilts received Cover the front counter answering phone calls and customer walk-ins (when necessary) AutoCAD drafting (street lighting, substations, electrical substructure and wiring, and customer primary services) Perform various queries for street lighting, electrical engineering, and water engineering departments Updated GWP Electric and Water 5 Year CIP Plan Cross training with Electrical Planners - New and updated meter spots Created address geocode and updated xml to set as default Review, reconcile, and post GIS edits to parent version while supervisor is on vacation Linked transformers to customer meter data for transformer load study. Company Name Assistant Engineering Technician 11/2013 to 07/2014 Maintained the ArcFM stored display for the Electric viewers and editors Edit of electrical features in a versioned enterprise database Error check and tracing for Phase and Feeder connectivity Consolidated five street light databases into one (GPS, Versioned GIS, AutoCAD/MS Access, Disconnected, and Duplicated) Created custom street light maps for the Street light HPS Conversion Master Plan Updated Customer Service, Substructure, Substation, Street Lighting and Wiring drawings Conversion of paper and scanned images to AutoCAD format Researched new City Fiber routes using GIS Reviewed and fixed any errors for cartographic representation Worked as a team for a two phase Service Point ID mapping for electrical services to the customer side Helped Engineering staff with any GIS related issues Checked off permits for new constructions Updated wall maps at the Utility Operation Center and Howard Substation Updated and plotted 4kV/12kV feeder conversion map for the next three years Worked with ISD-IT to publish web maps. Company Name Hourly City Worker 12/2007 to 09/2012 Approved Electrical and Fiber Optic edits to parent version Updates to the GIS manual for work procedures Trained co-workers to use GIS / ArcFM Created data dictionary for GPS collection project of the Street Lights Prepared maps and reports for extension of Fiber Optics Reviewed Plan Checks for GWP Fiber Optics Plotted sectional and primary maps from CAD and GIS Installation of ArcGIS and ArcFM Created and maintained personal geodatabases Assisted in creation of mapping standards and other procedures Updated the 5 Year CIP Plan Mapped/Updated electrical assets within GIS and CADD: Electric Vehicle (EV), Service Drops, Tropos, Ice Bears, Underground/Overhead Distribution lines, Vaults, Pull Boxes, Basemap, Poles, Pedestals Assisted in obtaining bearing and distances for electrical easement deed Digitized electrical and water easements Updated Glendale's Municipal Code Book. Education Bachelor of Science : Geography Social Sciences June, 2012 California Polytechnic State University Pomona GIS GPA: Pi Gamma Mu Geography Pi Gamma Mu Social Sciences Associates Degree : Architecture June, 2009 Glendale Community College Architecture Civil Design Technology December, 2012 Rio Hondo Community College Civil Design Technology GCC Certificate, Architectural CAD GCC Certificate, Architectural Drafting GPA: President and Vice President of the American Society of Engineers and Architects Club (ASEA) Dean's list President and Vice President of the American Society of Engineers and Architects Club (ASEA) Dean's list Work History Company Name Professional Affiliations ESRI User Conference, Attended Seminars/Workshops (San Diego, CA) Basic Data Collection using TerraSync v4.0x Field Software GPS Data Collection for GIS - Best Practice ESRI Certificate, Cartographic Design Using ArcGIS 9 Additional Information 2 | Page Skills 3D, 3D Studio Max, Adobe, Photoshop, Architectural Drafting, AutoCAD, Basic, book, CAD, Conversion, Crystal Reports, Customer Service, data dictionary, databases, database, drafting, Edit, electrical engineering, engineer, xml, features, Fiber Optics, GIS, GPS, HPS, Illustrator, InDesign, Java, Lighting, Mapper 6, MS Access, C#, Microsoft Office, Office, MS Project, 3.1, Windows XP, MicroStation, enterprise, NetWORKS 4.7.1, next, Operating Systems, DB, coding, research, Revit, supervisor, phone, transformers, transformer, Vista, Wiring

ENGINEERING

CONSULTANT Professional Overview Masters of Social Work Performed medical social work services for over 10 years, in multiple environments, providing patients and their families with comprehensive psychosocial assessment, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions Participated in conflict negotiation, managed care operations and ensuring appropriate and cost effective patient care Received on the job training as a medical and home health social worker through Kaiser Permanente, South San Francisco, CA and Cook County Hospital, Chicago, IL Self motivated, effective communicator, able to work independently, or on a team, and able to perform well in a fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised and consulted with Missouri hospitals and patients, utilizing InterQual, Medicare, Medicaid/MediCal, and Social Security guidelines to assist with reducing the hospital's loss of revenue by 80%, as well as reducing patient's out of pocket cost by 75% Grant writing experience, receiving funding, ranging from $35,000 to over $1,000,000 for services including pre-school and family preservation and reunification services Organized and supervised the activities of over 10 volunteers responsible for mentoring 30 pregnant and parenting teens Education Masters of Social Work : Community, Organization, Planning, and Administration University of Southern California － City , State GPA: Tommy Trojan award for merits in the School of Social Work Community, Organization, Planning, and Administration Tommy Trojan award for merits in the School of Social Work Bachelors of Art : Psychology Loyola Marymount University － City , State Psychology CPR Instructor Certification Garfield Medical Center － City , State Experience Consultant January 1998 to Current Company Name － City , State Provide temporary medical social work services in the states of California, Illinois and Missouri, for hospitals, hospice agencies, home health agencies, adult day health care programs, and psychiatric facilities Assist patients with end of life issues, advanced directives, and placement needs Perform crisis counseling, psychosocial assessments, and care plans Developed a proposal for funding, and received a contract for Los Angeles County Superior Court, as a Probate Investigator, evaluating the needs of elderly and dependent adults Utilized Medicare, MediCal and Social Security guidelines to assist with discharge planning, DME orders, and referrals to community services. Medical Social Worker January 2010 to Current Company Name － City , State Provide medical social work services for Kaiser Permanente home health and hospitals. Complete comprehensive psychosocial assessment. Provide counseling on functional losses, grief counseling, and assistance with end of life issues. Educate patients about advance directives, code status, and community referrals. Document on Clinical Documentation Systems and familiar with using Health Connect system. Medical Social Worker January 2006 to January 2010 Company Name － City , State Implement temporary medical social work services in various environments, such as hospitals, hospice, adult day health care, home health and psychiatric facilities. Provide patients and their families with comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions, discharge planning, and case management. Assess, and initiate discharge planning by providing psychosocial assessments, placements, and counseling to patients, and in acute rehabilitation units. Clinical Social Worker II January 2004 to January 2006 Company Name － City , State Initiated interventions with identified at risk patients and families, admitted in the maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu and the emergency department. Assist patients with crisis counseling, end of life issues, reports to local authorities, and other related social service interventions. Assisted the health education department with CPR re-certification for hospital staff. Skills case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation Memberships/Scholarly Societies American Heart Association California Board of Behavioral Sciences National Association of Social Workers YMCA Youth Coach

CONSULTANT

SALES ASSOCIATE Summary Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Highlights Cash handling Detail-oriented Analytical Cash flow analysis Mathematical aptitude Organized Time management Excellent multi-tasker Strong communication skills Flexible schedule Superb sales professional Excellent communication skills Supporting international sales team Excellent negotiating tactics Business negotiation Internet savvy Relationship selling Reliable and dependable Cheerful and energetic Resolution-oriented Experience September 2013 to November 2015 Company Name City , State Sales Associate l Stocked and replenished merchandise according to store merchandising layouts. l Priced merchandise, stocked shelves and took inventory of supplies. l Cleaned and organized the store, including the checkout desk and displays. l Alerted customers to upcoming sales events and promotions. l Identified potential shoplifters and alerted management. l Trained 7 new sales associates each quarter. l Completed all point of sale opening and closing procedures, including counting the contents of the cash register. l Welcomed customers into the store and helped them locate items. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Educated customers about the brand to incite excitement about the company's mission and values. l Shared best practices for sales and customer service with other team members to help improve the store's efficiency. l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. l Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. l Followed merchandising guidelines to present visually appealing displays. l Mentored new sales associates to contribute to the store's positive culture. l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. l Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. l Communicated clear expectations and goals to each team member. l Worked with the management team to implement the proper division of responsibilities. l Actively pursued personal learning and development opportunities. l Strategically scheduled team members to maintain optimal staffing levels at all times. l Answered customer telephone calls promptly and in an appropriate manner. March 2013 to September 2013 Company Name City , State Lot Associate l Operated a cash register for cash, check and credit card transactions with 100% accuracy. l Stocked and replenished merchandise according to store merchandising layouts. l Cleaned and organized the store, including the checkout desk and displays. l Alerted customers to upcoming sales events and promotions. l Identified potential shoplifters and alerted management. l Trained 3 new sales associates each quarter. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Welcomed customers into the store and helped them locate items. l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. l Mentored new sales associates to contribute to the store's positive culture. l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. June 2013 to July 2013 Company Name City , State Package Handler l Loaded and Scanned 400 packages an hour. l Unloaded 1000 packages an hour. November 2015 to January 2016 Company Name City , State Pick Pack Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in both the ERP and WMS systems. Oversaw warehousing and storage practices and housekeeping. Education Manchester Community College City , State Associate of Science : General Studies General Studies 2012 Windsor High School City , State High School Diploma : General Studies General Studies Skills cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, Fluent in English, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, staffing, store merchandising, team player, telephone

SALES

LANDSCAPER Accomplishments FMC Level I Certification from Adventis Nov '16 - Built a three-statement, fully circular and properly formatted financial model from scratch in under 90 minutes - Developed an understanding of key concepts in financial modeling, accounting, and corporate finance. Miami University Investment Banking Club Feb '17-Present. Learn and practice valuation techniques and financial modeling; discuss latest financial news. Discuss proper interviewing skills and gain insight from experienced investment bankers. Miami University Asset Management Club Oct. 16-Present. Contribute to management of portfolio worth $60,000 in equities. Create and present stock pitches, listen to and provide input on pitches from other members. Stock Investment Competition Sep '15-Nov '15. Earned first place out of thirty-four teams across five Dayton-area high schools. Competed at The University of Dayton; 50% of score based on presentation, 50% based on portfolio. Earned 14% on $100,000 over a six-week period. Experience Landscaper 05/2017 to Current Company Name City , State landscape employee managing over 200 properties, both commercial and residential. Received landscape and hardscape training and education; provided training to new employees. Delivery Driver 05/2016 to 08/2016 Company Name City , State Delivered to local homes and businesses and worked within the café keeping up with various daily tasks. Intern 05/2015 to 08/2016 Company Name City , State Internship with a Dayton area life and health insurance office, performing tactical activities for agents. Pursuing life and health insurance license. Pro Shop Crew Member 06/2013 to 08/2015 Company Name City , State Managed various daily duties; caddy for members, cart and range management, and train new employees. Education and Training BSBA : Finance Economics May Miami University City , State Finance 3.55 Economics June 2016 Chaminade Julienne Catholic High School City , State National Honor Society, Scholar Athlete: Four Years 4.0 Interests Varsity Soccer Aug '12-Oct '16 *Senior captain, All-Area, All-Conference, All-State, and academic awards; four-year starter Skills insurance, managing, office Additional Information Varsity Soccer Aug '12-Oct '16 *Senior captain, All-Area, All-Conference, All-State, and academic awards; four-year starter

ADVOCATE

ASSISTANT STORE MANAGER Core Strengths Visual retail experience in fashion and design Experience in store remodel, store reopening, store transition Stamina to engage in frequent lifting Ability to interpret a variety of diagrams Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce and Clean Fashion Illustration, Flat Pattern Design Work Experience 10/2010 to Current Assistant Store Manager Company Name － City , State Coached team to increase sales to a 2.4% growth over last year. Analyzed sales daily to develop daily goals for the store and associates. Prepared monthly scorecard for TM visit resulting in a average score of 95. Focused on Bailey's mission to be the friendliest store in the mall increasing store's conversion 25% over last year to 26.6% for the year. Created training to bring awareness of additional categories. Lived the core values set by the Bailey's. 10/2010 to 10/2013 Assistant Store Manager Company Name － City , State Drives for positive results through effective coaching and reacting to the needs of the business. Builds and develops high performing teams by setting challenging goals and holding associates accountable. Consistently maintains and grow a personal base through the use of client books. Implements the monthly VMG to make sure the store is visually appealing and help build upts. Prepare, directs, and participates in weekly management meetings. Positively and consistently demonstrates a neat, professional, and fashionable image. Performs all other duties and responsibilities as directed by the SM, DSM, and RSM. 04/2008 to 10/2010 Assistant Store Manager Company Name － City , State Ensure Making Women Feel Beautiful is the top priority at all time. Understands and demonstrates Chico's FAS, Inc Values with both customers and team. Maintains constant and timely communication with the SM. Prepares weekly and monthly communication for recap with the SM. Able to perform all functions in the Guiding Principles for Stores (GPS) and MARS Principles for Stores (MPS). Encourage and coaches the store associates in developing their retail skills. 02/2007 to 04/2008 Department Manager Company Name － City , State Efficiently manage everyday activities including daily maintenance and inter-department projects. Implement all key impact statements, monthly and seasonal merchandise, according to standards, with primary goal of projecting the store as best in the defined market. Rotate merchandise to create fresh statements based on sale promotions and new inventory within point of purchase categories. Schedule associates with corporation set labor hours to ensure all department needs are efficiently met. Conduct preliminary interviews in absence of Training Supervisor. Assist with training new associates from performing basic transactions to core recovery standards. Provide excellent customer in a timely manner often acting on customer dissatisfaction in absence of store manager. Tracked daily diamond inventory including checking in new diamond and other fine jewelry inventory. 11/2005 to 01/2007 Department Manager Company Name － City , State 09/2002 to 11/2005 Visual Merchandising Specialist/Retail Sales Company Name － City , State Coordinate effective interior displays that are sensitive to customer and market needs, ensuring company fashion trends are implemented. Implement seasonal set/sell planners with strong focus on wall and aisle statements with critical attention to trends and color direction. Assist Visual Manager in implementing and executing effective and compelling visual presentation and merchandising of store. Assist Visual Manager in merchandise changes, planogram layouts, overall maintenance of visual displays in the store. Update and maintain store visuals according to corporate standards. Plan floor moves, fixture placement, and other visual display placement, arrange displays and fixtures on the selling floor. Oversee placement of all merchandise and fixtures in the house wares and children's departments. Guide customers through the gift registration process based upon their specific wants. Educational Background December 2002 Bachelor of Science : Textile Products Design University of North Carolina at Greensboro － City , State Textile Products Design 3.4 Skills Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display

APPAREL

AVIATION FUEL QUALITY CONTROL SPECIALIST Professional Summary A dynamic, results-oriented, and highly talented in Process Technology and Engineering with couple of years experience who has consistently received high ratings for technical and chemical expertise. Expertise in a wide range of manufacturing processes and manufacturing control systems. Demonstrated success in developing, implementing and managing new processes to improve quality and productivity. Skills include: process troubleshooting and maintenance of equipment/instrumentation. Experienced in quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness as a fast paced learner and consistent team player. Well organized, innovative, and reliable who is able to work in any setting that requires a technical and a professional attitude. Proven ability in operating equipment, instrumentation, systems and operations in a safe manner. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience June 2010 to Current Company Name City , State Aviation Fuel Quality Control Specialist Regularly inspects equipments, valves, strainers, pipes, filters and hoses for any leakage or abnormality. Proven ability to leverage engineering skill-set by applying math, science, and engineering knowledge to provide a disciplined approach to problem solving. Known as a resourceful and innovative personality. Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer. Uses thermo hydrometer for API Gravity fuel test and correct temperature factor to 60F. Monitors differential pressure on filter vessels and nozzle pressure in PSI. Conducts color membrane and particulate test on downstream filtration. Executes line tracing and measures level underground fuel tanks. June 2010 to August 2011 Company Name City , State Quality Implementation Assistant Collected strategic experimental data for analysis; used basic statistical tools and route cause analysis. Participated in the implementation of ISO9000 policies. Supported quality analysis on all new projects. Fully participated in external and internal audits as well as unscheduled inspections that assess safety of operations and safety processes, and followed through on recommended actions to improve performance. Initiated and reviewed environmental impact studies and sets appropriate procedures to meet guidelines. Prepared safety statistics for operations; evaluated against KPIs to ensure continuous improvements. Played a leading and instrumental role in the development of a detailed and complex Facility Security. Planned and was fully responsible for all subsequent awareness and refresher training for all directives. Conducted audits and identified health and safety hazards according to established policies and procedures. July 2008 to September 2009 Company Name City , State Formulation Chemist Performed on Polyvinyl Alcohol functionalization and neutralization for the production of nelfilicon polymer. Demonstrated expertise while working either independently or as a comprehensive team player. Duties included analysis of aqueous polyvinyl alcohol for percentage of solids such as nitrogen, acetate content. Handled synthesized of batch processes of N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) by applying innovative methods of extraction, separation, distillation, salination, and purification. Assured that the chemical discharges were not higher than the regulated allowable limit in collected samples. Initiated the preparation of Irgacure used as photointiator for the production of nelfilicon polymer. September 2006 to September 2007 Company Name City , State Quality Software Tester Increased profit by reducing defects to the lowest level by working with the vendor to the rework components. Initiated failure mode statistical data analysis and studied satellite signal behaviors at various transponders. Reviewed hardware and software to ensure they meet requirements prior to inputting into IT system. Provided attention to detail to detect errors early on in the process before errors became business issues. Management recognized for ability to understand and resolve issues related to hardware/software systems. April 2003 to July 2006 Company Name City , State Inventory Associate Packaged tools and parts according customer specification. Duties included shipping/receiving of orders. Directed warehouse employees and drivers to ensure consistency in inventory receiving and restocking. Responsibilities included: inventory control, shipping/receiving, employee safety, and hazardous training. April 1998 to January 2002 Company Name City , State Process Development Technician Managed prototype process for laser diode manufacturing, and studied sputtering uniformity deposition. Collaborated with engineers and managers regarding optical design parameters. Collected experimental data for analysis and interpreted yield results. Certified/trained on course of optical design for engineers. Provided troubleshooting of automated production equipment problems (conveyer belts, line equipment). Supported the development and implementation of solutions to improve line performance and reliability. Implemented process changes; maintained equipment for building fiber mount units. Installed software, conducted upgrades, trained operators, and identified ways to reduce production costs. January 1994 to January 1998 Company Name City , State Research and Development Assistant Scaled up and modeled low pressure chemical vapor deposition processes. Conducted uniformity experiment on polysilicon film deposition. Worked out to identify transport phenomena and chemical reactions influencing these strategic processes. Called upon to determine parameters that fractional conversion depends on flow rate inside the reactor. Duties included final inspections and creation of quality documentation outlining inspection procedures. Maintained a professional attitude when handling laboratory work to ensure and verify expected results. July 1994 to December 1997 Company Name City , State Analytical Chemist Conducted analysis of petroleum hydrocarbons, extraction of oil and grease, biological oxygen demand, and total organic carbon. Prepared standard and buffer stocks, blanks and spikes for determining of analysis. Managed and supervised the project sampling and analysis plan; converted data into a field executable sampling plan, securing laboratory services, ordering project supplies, and providing chains of custodies; demonstrated ability in providing expert opinion and results interpretation of data quality and usability to the project teams or regulatory customers to meet company regulatory deliverables and milestones. Education 8 2012 Lee College City , State Process Technology A.A.S GPA: GPA: 3.8 Process Technology GPA: 3.8 New Jersey Institute of Technology City , State Chemical Engineering Bachelor of Science Chemical Engineering Skills API, approach, attention to detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades

AVIATION

ENGINEERING PROJECT MANAGER Summary Eleven years of experience in Analog, RF and Mixed Signal Layout Design at module and Chip levels for 180nm, 65nm, 45nm, 28nm TSMC, 14FF Samsung foundry and 10nm Intel. Experienced in planning, tracking and executing tasks to meet desired deadlines.  Skills Aware of Analog Layout fundamentals like Device matching, shielding, Isolation, ESD, Latchup, Antenna, EM, DFM Physical verification layout using tools like K2Ver, Hercules, Caliber, Assura Used auto routers tools like ICCT, Chip Assembly router, Aprisa, VSR on various blocks to reduce manual effort Used post layout parasitic extraction tools Used  Nucleus (TI internal tool for ESD and Latchup), SPIRE (TI internal tool for EMIR analysis), Voltrace (TI internal tool for High voltage  checks Used data management tools like Synchronicity and IC manage  Relevant Experience Current Company: Aricent Inc. Client: Intel USA I am currently being trained in Genesys tool and 10nm Intel flow. I am working on blocks like LDO to begin with. Client: Qualcomm Pvt Ltd India WTR-RX/TX SYNTH in 14FF (Samsung foundry) : Duration of project - 6 months I managed a team of 6 who worked on WTR synth project done in 14FF Samsung foundry. This is one of the most challenging tasks in my career, as this is the first RF task that I have worked in FF technologies. To overcome the challenges I have undergone various FinFet related trainings to understand the process and its impact on layout. Experience Engineering Project Manager , 12/2012 to 06/2017 Company Name I used Gantt chart to schedule the tasks for each individual. I also used XL sheet to track the progress and issues on a more micro level. These sheets certainly helped us to plan the next project much better. WTR-RX/TX SYNTH in 28nm (TSMC) : Duration of project - 6 months I lead a team of 4 which supported a project which was being done at Qualcomm USA. My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables. I also handled some portion of the TOP level layout tasks. I worked on blocks like HFVCO, Regulator, VCO Buffer and LPF during this project. I used Gantt chart to schedule the tasks for each individual. I also used XL sheet to track the progress and issues on a more micro level. WTR QLNA Daisy Chain 180nm (TSMC) : Duration of project - 0.5 months For this particular project I had regular discussions with the Packaging team to create the best Daisy Chain structures for a WLP CHIP which I had work on previously. I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB. WTR QLNA Metal Variants Tapeout 180nm (TSMC) : Duration of project - 0.5 months We needed metal variants for the QLNA chip which I previously worked on. In design we leave scope for meal options which can be used to study certain features better during testing. Here I worked on creating four chips with different metal variant options. I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB. WTR QLNA in 180nm (TSMC) : Duration of project - 5 months This was my first project in 180nm TSMC process. In this project I mentored one other junior in my team who worked on MBIAS block while I worked in creating the LNA. WTR RX BBF in 28nm (TSMC/UMC) : Duration of project - 4 months I lead a team of 4 which supported a project which was being done at Qualcomm USA. My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables using Gantt chart and XL sheet. I worked on the top level and few sub-blocks of BBF in this project. WTR FBRX in 28nm (TSMC) : Duration of project - 4 months This task was about working on FBRX module which was previously done. There we few issues seen with this blocks performance in post silicon verifications. My role in this task was to identify the IQ imbalance which caused performance issues and fix them. I was able to meet the designers requirements in this task and was very much appreciated by him once the task was done. WTR Low Band Low Noise Amplifier 28nm (TSMC) : Duration of project - 3 months This is a Low Band LNA which operates between 860 - 900 Mhz frequencies. Here layout constraints like coupling, inductance and symmetry were taken care while doing layout. Majorly the input devices to which RF_IN signal were given extra care w.r.t coupling and symmetry. WTR Mixer, Attenuator in 28nm (TSMC) : Duration of project - 10 months This is the first project which I worked on in RF domain and I had a wonderful experience working on this project. The blocks that I worked in this project were for a product chip and hence the amount of learning was tremendous in this project. The blocks were ready on time with good quality. Senior Analog Layout Engineer , 10/2011 to 12/2012 Company Name Member of Technical Staff , 06/2006 to 09/2011 Company Name Education and Training Bachelor of Engineering : Electrical and Electronics , 2006 Visvesvaraya Technological University － City , India Electrical and Electronics Skills Cadence, Data management, database, debugging, features, IQ, layout, layout design, LINUX, meetings, mentor, Windows, migration, next, Operating Systems, Packaging, progress, project management, quality, Real Time, Router, Routers, Sun-Solaris

ENGINEERING

GENERAL ACCOUNTANT Summary 16+ Years Experienced professional in Accounting and Finance seeking an opportunity: Special interest including an Accountant, Assistant Controller position. Experienced dynamic individual in Accounts & Finance, Budgeting &fund planning, Auditing, Taxation, Accurate, efficient & methodical in handling assigned tasks, Proficient in recommending procedures to achieve financial discipline and enhance the overall efficiency of the organization, excellent interpersonal, communication and organizational skills with proven abilities in team and customer relationship management. Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting. Highlights Monthly Bank Reconciliations. Month end closing process & Journal entries Account Payable (A/P) Account Receivable (A/R) General Ledger Reconciliations (Debtors / Creditors / Income & Expenditure) Inter-Company Reconciliations Fixed Assets Accounting Stock Valuation MIS, Financials (Profit & Loss / Balance Sheet) Taxation Cash Flow forecasting & Fund Management Budgeting , Controlling & Ratio Analysis Payroll Management Statutory Returns & Filling Internal & Statutory Audits Ms-Office (Word/Excel/Power Point), Internet, Outlook, Access. Accounting Software : SAP, Quick Books Periodic financial reporting expert General ledger accounting skills Managerial aptitude Knowledge of income tax procedures Fiscal budgeting knowledge Complex problem solving Strong communication skills SAP Knowledge of ERP (Enterprise Resource Planning) software Ethical approach to finance Strong communication skills Accomplishments Submitted first successful VAT Refund Claim with INR 32.50 Million in the State Government. Also submitted a successful Central Sales Tax Reimbursement Claim and Furnace Oil Duty drawback claim @ 4% on total purchase of company's turnover from the Kandla Free Trade Zone on every quarter during my carrier from 1997 to 2008. Zero Statutory defaults during the carrier of my service. Maintaining healthy relation with government organisations (Sales Tax, Excise & Labour Office). Experience General Accountant January 2011 to April 2016 Company Name Issued 200 paychecks to vendors and suppliers on a bi-weekly basis. Monthly Bank Reconciliations Monthly Ledger Reconciliations Prepare month-end and year-end closing journal entries Inter-company reconciliations of over 10 differen.  Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Executed quarterly financial reporting on multiple properties. Analyzed cost control and provided timely financial information to support corporate goals. Researched and resolved collections and billing disputes with tact and efficiency. Reconciled all bank and credit card accounts from April to [March] . Updated confidential employee banking information with accuracy and speed. t entities The conversion of proprietary ERP system to Great Plains Compile monthly IFRS , GAAP and non-GAAP financial statements Preparing financial statements Perform ad-hoc variance analysis as requested by the Finance Director Perform AR/AP, collections, and inventory valuation Prepare & forecasting Budget, Cash Flow. Controlling on month to month against forecasted figures & providing ratio analysis in financials. Prepare monthly returns & filled online. Co-ordinate with Auditors for finalization of financials. Managing internal & statutory auditors. And co-ordinate with Banks for financial matters Responsible for payroll management. Accountant May 2008 to January 2011 Company Name Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Reconciled all bank and credit card accounts from [year] to [year] . Month end activities, including accrual and reversal entries, analysis, and amortization of prepaid accounts Prepare journal entries for accruals and other adjusting entries Responsible for supply inventory physical count and valuation Ad Hoc reports as per requirement of management Responsible for all bank reconciliations and general ledgers accounts. Accountant April 1997 to May 2008 Company Name Assist with annual financial audit Reconcile monthly inter-company balances Prepare and file monthly sales and use tax returns for 10 states Entered invoices into and prepared reports in Oracle Payables Post journal entry, reconcile and maintain asset and liability accounts for month-end closing. Issued [number] paychecks to vendors and suppliers on a bi-weekly basis. Reconciled all bank and credit card accounts from [year] to [year] . Education Bachelor : Accounting , 1996 M S University Skills Accounting, Accounting Software, accruals, accrual, Ad, AP, A/P, AR, Balance Sheet, bank reconciliations, Monthly Bank Reconciliations, Budgeting, Budget, Cash Flow, closing, conversion, ERP, Filling, Finance, Financials, financial, financial audit, financial statements, Preparing financial statements, Fixed Assets, forecasting, General Ledger, Great Plains, inventory, Ledger, Director, Managing, Access, Excel, Office, Ms-Office, Outlook, Power Point, Word, MIS, month-end closing, Month end closing, Oracle, Payables, Payroll, Profit, Quick Books, requirement, sales, SAP, supply inventory, tax returns, Valuation, variance analysis, year-end

ACCOUNTANT

DIRECTOR OF HR Executive Profile Ambitious Human Resources Generalist who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Customer-oriented Professional Experience Director of HR January 2013 to Current Company Name － City , State Directly report to the CEO and VP of a 65-year old real estate property management company. Accountable for the day-to-day operations functions of: HR, administration and technology with direct supervision of two staff members. As an active member of the leadership team, accomplishments include: Create employee handbook and designed comprehensive annual employee survey. Research, analyze and select annual company health benefits. Implemented and trained employees on new payroll system. Additionally, designed and established training program for maintenance employees. Conduct full-cycle recruitment and on-boarding program. Developed Wellness Program and established preventative health initiatives to reduce healthcare annual premiums. Create annual employee bonus program aligned with company goals and objectives. Day-to-day project management and overall responsibility of office construction build-out and office move. Selected general contractor, determined vendors, interacted with architects and negotiated contracts. Vice President and Director of Human Resources and Administration January 2006 to January 2013 Company Name － City , State Reported directly to the Founder/CEO of this fast-growing, start-up Healthcare/IT Company established in 2000. As a proven strategic business partner, was instrumental in growing the company from 45 employees located in eight (8) states to 215 employees located in 32 states and Puerto Rico. As the sole HR practitioner until 2011, responsible for all areas of human resources and administration progressing rapidly through a series of promotions from HR/Office Manager in 2006, to Director of HR/Administration in 2008, to VP/HR & Administration in 2010. As an active member of the senior leadership team, designed, developed and implemented company-wide initiatives. Accomplishments included: Demonstrated talent acquisition and management. Quickly built rapport, gained the trust and respect of management while successfully coaching and mentoring all employees on a wide variety of employee relations issues. Over 45% of employee base has been with the company longer than four (4) years. unusual in a start-up environment. Created and developed monthly two-day on-boarding program reducing employee turnover from 28% to under10% annually. Created and deployed annual employee and cultural surveys. Delivered workforce analytics to the senior management and developed company-wide initiatives based upon results. GetWellNetwork was chosen as a Winner of the 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, "Hottest Company Culture." Developed and upheld organizational policies and procedures relating to operational and human resources activities with the creation of the on-line employee handbook, as well as created employee awards, bonus and stock option grant programs leading to 95+% in employee satisfaction with company culture, overall job satisfaction and employee engagement for the past 5 years. Project lead and manager for the selection, implementation and training of custom payroll and leave tracking system, as well as the recruitment and performance management software programs resulting in a substantial reduction in time and resources. Created the original, "GetWellNetwork University", a day-and-half corporate university training program for Account Managers. Demonstrated project management experience in office space planning and office construction build-out. Negotiated vendor contracts, office and equipment leases. Business Manager January 2001 to January 2006 Company Name － City , State A management level role with overall responsibility of office operations for a 21-person law firm. Day-to- day responsibilities included all aspects of Human Resources, Finance, Administration and IT. Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, and recruitment. Financially, analyzed and produced annual and monthly management reports, as well as monthly financial statements, journal and general ledger entries and client invoices. Additionally, managed accounts receivable and accounts payable transactions, reconciled petty cash, cash receipts and bank statements. Administration activities included: vendor contract, office and equipment lease negotiations, the purchase of office and legal supplies, coordinated facilities and equipment maintenance and various vendor selections. Accomplishments include: Project manager for the conversation and implementation of new computer system, software and equipment from Novell to Windows platform. Train employees. Project manager for the selection and implementation of new telephone system. Created company/employee handbook. Vice President/Business Manager January 1988 to January 2001 Company Name Worked daily side-by-side and reported to the Director of the DC office. Effectively administered and grew office talent from 18 to over 120 employees as well as, annual income growth from $1.3M to $37M and an annual payroll and benefits budget of over $12M. Supervised 14 human resources, finance, IT and administration professionals. Accomplishments included: Accomplished day-to-day management and responsibility of office relocation including: market survey, selection of consultants, management of $1.9M project, build-out of over 44,000 sq. ft. of space and office move. Completed project on time and on budget. Developed, implemented and administered "The Ketchum Washington Tool Kit" - Employee handbook developed to standardize office procedures. Results were an increase in profits and improved productivity. Forecasted annual and quarterly budgets for all income statement line-items, which included: estimation of client income, salary and benefits, prediction of staff growth, space requirements, equipment needs, and anticipation of turnover of clients and staff. Presented financial plans to corporate headquarters in NY. Negotiated and produced: client, vendor and government contracts. Analyzed and prepared all weekly, monthly and year-to-date financial statements. Produced government billing statements. Developed and conducted new employee orientation program. Instituted and chaired "Quality of Life" employee welfare program to improve morale and reduce turnover. Created and implemented Reward and Recognition Program, to enable group managers to recognize and reward more employees, thus improve morale, reduce turnover, increase office productivity, and promote teamwork. Education BS : Human Resources Management Business Administration Human Resources Management Business Administration Professional Affiliations Senior Professional in Human Resources (SPHR) Member Society for Human Resource Management (SHRM) Member Montgomery County, MD SHRM Chapter Notary Public for the State of Maryland Skills accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office and equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone

HR

SALES Summary Dedicated security enforcement professional with more than 5 years managing security teams and 20 years protecting professional environments. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights CPR and Child CPR Training Report analysis Investigative procedures Interviews and interrogations Defensive driving training OSHA training AED certified Fire Response Accomplishments Upgraded company surveillance system from 28 to 42 security cameras inclusive motion detector systems. Skills CPR, First Aid, report writing and documentation, leadership. Experience 10/2015 to 11/2015 Sales Company Name - City , State Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Sold first car immediately after training by personal referral. 01/2015 to 09/2015 Sales Company Name - City , State Identify customer needs; match needs to Company products and services, and overcome customer objections and resistance. Meet established performance objectives. 07/2014 to 01/2015 Sales Company Name - City , State Identify and acquire high quality, long-term, “preferred” customers to support growth through Costco Road show program participation. Primary responsibility is to make sales presentations to prospective DSW customers at pre- identified Costco locations. On occasion similar duties may be performed at other retailers. Communicate front-line conditions and customer problems to manager; create and maintain contracts, accounting and service documentation and logs as required by manager. Serve as a Company representative with Costco management to ensure that DS Services of America is represented in a professional manner at all times. Communicate with store management as needed. Ensure in store booth set up is completed according to DS Services of America and Costco standards. 06/2014 to 07/2014 Catering Chef Company Name - City , State Prepared food items such as sandwiches, salads, soups, and beverages 05/2014 to 06/2014 Server Company Name - City , State Served items requested by customers and processed payment. 10/2011 to 05/2014 Loss Prevention Officer Company Name - City , State First responder to medical and fie emergencies. Recommended improvements in security systems and procedures. Supplied internal and external security in a hotel with 410 guest rooms. Reduced general liability claims by 5% through safety audits and training. Conducted site reviews and security audits and made recommendations to management based on findings. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed and implemented training procedures for all newly hired personnel. 06/2008 to 01/2010 Construction Security Supervisor Company Name - City , State Managed staff schedules for all shifts and events to minimize overtime costs. Managed more than 6 security officers for construction of 12 story high-rise building. Developed and implemented training procedures for all newly hired personnel. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. 06/2008 to 06/2009 Security Officer Company Name - City , State Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Recommended improvements in security systems and procedures. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. 04/2006 to 06/2008 Security Officer Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. 01/2006 to 06/2006 Security Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 08/2003 to 01/2006 Loss Prevention Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2003 to 07/2003 Security Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2000 to 02/2003 Room Service Assistant Manager Company Name - City , State Oversaw delivery of food. Quality control. Inventory control. Scheduling. 01/2000 to 01/2003 Owner Company Name - City , State Owner of catering business 01/1999 to 01/2000 Line Cook Company Name - City , State Catering Chef and server for catering and deli. 01/1997 to 01/1999 Line Cook Company Name - City , State Line cook 04/1996 to 09/1996 Line cook Company Name - City , State Line cook Education 1996 Culinary Certificate : Culinary Western Culinary - City , State , USA GPA: Graduated top 10 in Class of 500. Graduated top 10 in Class of 500. Working on Bachelors San Francisco State - City , State , USA A ttended 9/89 to 6/91. Specialized in History and American Foreign Policy. 1989 Associate of Arts : History Skyline College - City , State , USA

SALES

BUSINESS DEVELOPMENT ANALYST Summary Extensive Analyst experience with emphasis on Business Development and Data Analytic Ambitious, detailed-oriented Business Professional with a high degree of mastery in analyzing complex business objectives and meeting deadlines under pressure. Urgently adapts to challenges and changing environments. Achievement-driven with a demonstrated history of exceeding development requirements and problem solving. Top-preforming at providing financial support and cultivating lasting customer relationships. Key Skills Business process improvement Excellent attention to detail Advanced Adobe, Microsoft Excel, Word, and Power Point Analytical and Tactical Planning Flexible team player Fast Learner Strong Requirement tracing Basic financial and operational reporting Superb communication skills Advanced problem solving abilities Professional Experience July 2016 to October 2017 Company Name City , State Business Development Analyst Responsible for increasing leadership development for Entry Level Business Analyst (implementing best business practices, analyzing operation impacts and opportunities technology changes) Worked with end users, administrators, stake-holders, and project managers to increase growth for clients by understanding objective requirements, utilizing workshops with cases and scenarios to communicate potential financial improvements, analyzing system root cause of defects, and task/workflows analysis Verified metrics use to determine inefficiencies and areas for improvement through budget management, influencing business partner decision making, surveying and site visits Reviewed all tracked, analyzed and interpreted production trends that support data to ensure all necessary assignments and completions were achieved November 2014 to September 2015 Company Name City , State Documentation Analyst Solved time management inefficiencies with assisting customer service in all departments by 15%, while reviewing the accuracy and completeness of each departments expectations Slashed administrative cost 10% by boosting company efficiency in the use of registrar's website with implementing enhancement of student documents Improved organizational change strategies with support on documented process functions (Using Microsoft Excel and Word to track orders, deliveries, and receipt of goods) May 2014 to November 2014 Company Name City , State Data Analyst (Intern) Learned how to analyze different stakeholder objectives and feedback through effectively communicating reports, interview and surveys with top financial analyst Achieved basic financial and operation reporting with assisting the coordination of Quality Assurance testers for end-to-end unit testing and post-production testing Drafted financial and resource planning reports using optimization software such as Oracle, SQL, JIRA, and SAP Qualifications Adobe, Customer Relations, Document reports, Budgeting, Cross-functional Team Leadership, Business Analysis, Access, Microsoft Project, Organization, Advanced Presentation, Project Coordinator, Python, Quality Control, Quality Assurance, Research, Developing other Business Analyst, Public Speaking, Negotiation, SAP, SQL, SPSS, Oracle Education May, 2016 University of Miami City , State Bachelor of Arts : Economics and Pre-Law Minors: Business Law and Marketing Alpha Epsilon Pi - Social Officer; August 2013 – May 2016

BUSINESS-DEVELOPMENT

TERRITORY SALES CONSULTANT Career Focus Talented sales professional who effectively multi-tasks and consistently achieves and exceeds business objectives with a customer-centric approach. Develops long-term relationships and establishes loyalty with customers. Ability to adapt to an evolving marketplace and grow with new roles and responsibilities. Summary of Skills Background in GPO and formulary processes Experience in specialty, hospital and primary care sales and injectable medications Skilled in new product and new indication launches. Adept in providing in-services and training to clinical staff Trained in pricing, gross profits and margins. Broad knowledge of osteoporosis, women's health, men's health and musculoskeletal pain. Excellent communication skills. Customer focused Highly motivated Accomplished in relationship selling Professional Experience Company Name August 2013 to Current Territory Sales Consultant City , State In charge of growing a $9 million territory. Quickly learned a vast array of products, associated terminology, competitors, trends, challenges, reimbursement and government regulation. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). Set up trials and provide in-services and training to clinical staff on proper use of various medical products. Work closely with decision makers in hospital settings (Value Analysis Coordinators, Materials Managers, Clinical Educators, Team Leads, Contract Managers, Wound Care Nurses, etc). Provide pricing and savings while maintaining a profitable GP. Voted MVP of CAST II training. Finished my first fiscal year at 98.7% to plan, 23.90% growth over previous year, and first on my team. Company Name January 2007 to July 2013 Pharmaceutical Sales Representative Program Coordinator City , State Strong Sales and Promotional Results: Nominated for Rookie of the Year after a top 11% ranking my first year with Lilly. Awarded 3 incentive trips for top territory and district sales performance. Highest average SOM in the district in 2012 following a new indication launch. Launched 3 new indications for 3 different medications. Invited to be a part of the Future Marketers of the West and was instrumental in bringing the Future Marketers to the Midwest. Chosen by management to represent Lilly at a National OB/GYN conference in Chicago. Recognized as the district Q4 2012 and Q1 2013 Exceptional Customer Experience award winner. Developed the Unity Champ role to assist in strengthening a new team of sales representatives. Responsible for Selling a Variety of Disease States and to Multiple Specialties: Built strong relationships with Rheumatologists, Pain Management specialists and OB/GYNs. Experience selling all facets of an injectable medication. Given responsibility for the specialty representatives' territory calling on neurologists and anesthesiologists who treat chronic pain. Disease state knowledge and selling experience in osteoporosis, women's health, men's health and musculoskeletal pain. Coordinated osteoporosis trainings within clinics. Mental Health /Licensed Mental Health Practitioner. Company Name November 1994 to January 2007 Fitness Instructor City , State Supervised and administered the Youth in Crisis program and Youth Assessment Center clinical programs. Oversight of all aspects of the programs including budget allocation, quality assurance, and training. Developed and implemented the case management program. Served as liaison to families and community resources. Provided individual, group and family therapies in outpatient, residential and detention settings. Trained clinicians and detention line staff on suicide assessment and crisis intervention. Farrell's Extreme Bodyshaping. Level II Instructor Responsible for leading kickboxing and resistance training classes. Motivate and inspire participants to improve their fitness level. Encourage healthy lifestyles through exercise and proper nutrition. Coached 2 separate 10-week session teams to top 3 finishes. Develop and implement challenges for Farrell's participants. Education University of Nebraska - Lincoln Master of Science : Marriage and Family Therapy Marriage and Family Therapy University of Nebraska - Lincoln Bachelor of Science : Human Development Human Development Professional Affiliations I am a Licensed Mental Health Practitioner Vice President of the Mesa Verde Townhouse Association 2012-Current Nebraska Juvenile Justice Association board member 2001-2006 04/2010 to Current Lincoln, NE 1994 Lincoln, NE, USA 1991 Lincoln, NE, USA Skills budget, case management, Excellent communication, crisis intervention, government, Materials, Mental Health, 98, OB/GYN, Pain Management, pricing, primary care, processes, Purchasing, quality assurance, relationship building, Selling, Sales, Wound Care

FITNESS

FINANCE OFFICER Summary Profile: An experience Accountant and data base worker who has developed a strong accounting background working with Data Base and Accounting packages for over four years. Team oriented individual with good interpersonal skill and a demonstrated ability to accurately evaluate customer requirement and complete related tasks / project which satisfy or exceed customer requirement on time. . I have the ability to create conducive atmosphere with colleagues at work. Keen, presentable and goal getter, effective team member, trust worthy, reliable and well organize team player. Confident working alone and with senior authorities, creative and enjoys using own initiatives. Flexible and can adapt to work in wide range of tasks. I have the ability to work within tight schedules and outside official hours. Highlights Analytical reasoning Compliance testing knowledge Financial statement analysis Account reconciliation expert Financial planner Effective time management Accomplishments Achieved 25% cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience April 2014 to January 2016 Company Name City Finance Officer Develop internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting. Coordinate and direct the financial planning, budgeting, procurement, or investment activities of all or part of an organization. Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards. Receive cash and checks and make deposits. Advise management on short-term and long-term financial objectives, policies, and actions. Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies. Evaluate needs for procurement of funds and investment of surpluses and make appropriate recommendations. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures and efficient control and utilization of financial resources. Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed. Supervise employees performing financial reporting, accounting, billing, collections, payroll, and budgeting duties. Compute, withhold, and account for all payroll deductions. April 2013 to October 2013 Company Name City Administrative/Finance Officer Supervising and monitoring the sheet from haulage work at London Mining Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Manage Sage Accounting software in relation to all the company activities. Income and Expenditure data inputting and analysis.i.e customer invoices, supplier invoices, credit card payments, and inputting all cost into their various overheads April 2013 to October 2013 Company Name City Data Entry Supervisor Reporting to the Senior Supervisor on the Data Collected during surveys Supervising the the output of colleagues to ensure the work is done orderly and on time. Responsible for the coding of different information gathered from surveys Analysing the authencity of the report to make sure it truthful and accurate for sending to various donors September 2012 to April 2013 Company Name City Compliance and Internal Controlls Officer Daily reconciliation for four(4) Banks international bank accounts Weekly report on all activities in the bank Monthly cash count at our branches Preparing of customer transaction report Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Weekly review of all KYC document and ensure they are authentic Ensuring that account opening packages are have information submitted by customers Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations. Daily reconciliation for four(4) Banks international bank accounts Weekly report on all activities in the bank Monthly cash count at our branches Preparing of customer transaction report Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Weekly review of all KYC document and ensure they are authentic Ensuring that account opening packages are have information submitted by customers Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations. Education 2013 Fourah Bay College City , State , Sierra Leone Accounting and Finance Bachelor of Science GPA: Graduated with honors. Honours in Accounting and Finance Apr Graduated with honors. Interests Volunteer, Lunch Box . Treasurer/sectary, Student Government and I was also a very active member of student sports club. Skills Customer and Personal Service Administration and Management Active Listening Judgment and Decision Making Time Management Quality Control Analysis Computers and Electronics Clerical Additional Information Volunteer, Lunch Box . Treasurer/sectary, Student Government.

FINANCE

CORPORATE ACCOUNTANT Summary Strategic and analytical finance professional with 23 + years of success in financial reporting, analysis and project management. Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills. Accomplished and results-oriented  in each business endeavor with consistently meeting deadlines and increased company revenue. Highly skilled at increasing productivity through detailed cost analysis. Highlights Superior time management Financial modeling Financial reporting expert Variance analysis Accomplishments Increased cost-effectiveness by 28 % through compliance enforcement and implementation of a new quality control system. Led the development of multiple financial reporting methods to measure productivity and efficiency. Increased efficiency of discrepancy investigations by designing a more accurate cash-forecasting system. Experience Corporate Accountant May 2015 to March 2016 Company Name - City , State Relocated to corporate offices and continued to handle all financial aspects of Biologics Development Services, along with 7 additional entities that were start up companies. VP of Finance/Operations September 2013 to Current Company Name - City , State Responsible for the site management of the BDS facility (laboratory, storage, archive, server room, office areas etc.), equipment, utilities, supplies, security, general maintenance, and human resources. Controller of financial operations (accounting, payroll, purchasing, financial forecasts, etc.). Also Watson LIMS Administrator and back-up Archivist and back-up Document Coordinator. Controller/Office Manager September 2012 to Current Company Name - City , State Responsible for all financial aspects, which includes reporting directly to the CEO. Assisting in the implementation of entire office: including working with general contractors on modifications/completion of build-out, purchasing/installation of equipment for lab and office furniture. Setup and implementation of procedures for all processes in the facility. Initiated finding qualified vendors for all services, including installation of physical onsite server and backup system. Responsible for: Cash flow, accounting, payroll, human resources, purchasing, inventory, cost analysis, administrator/IT services, and facilitating new software programs and all general office services. IT Administrator September 2012 to May 2015 Company Name - City , State Responsible for the oversight, management, security, availability and operations of the IT infrastructure, network applications and software systems at BDS. Assistant Controller February 2009 to January 2013 Company Name - City , State Assistant Controller in completion & review of over 30 entities. Managed a staff of 9 accounting employees and over 200 offsite employees in HR, Payroll, Skyline system training, integrated a system wide remote banking process, set up procedures to minimize labor costs. Managed office services, IT Services to include backup systems and troubleshooting errors. Assisted in providing documentation and schedules for external auditors for year-end review, refinancing of multiple entities, consolidated financial reporting for cash flow purposes, completed programing for automation of escalations for 5 mobile home parks, procedural setup of flow processes to maximize productivity of employees, consolidated financial statements for corporate entities, prepared monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections, deposits and monitored A/R receivables system wide. Reported financial information to partners the end of the month. Property Accountant August 2001 to August 2008 Company Name - City , State Assisted GM in monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections of checks, deposits and making sure all tenants accounts were at zero by the end of the month. Billings included 3M + monthly with the responsibility of 213+ tenants. The billings included permanent and specialty leasing tenants; which included: reviewing all leases, abstracting and ensuring all charges were correct; as well as making sure all increases are set up correctly per year. Responsibility of overseeing the A/P function, including proper GL coding and input of ail invoices; assisting with all department heads on any aspect of the accounting function as it pertained to their department. Running and review monthly reports: Income statements, Sales & Use tax, Petty cash reconciliations, Sales Reports, Gift Card reconciliations (Daily and Monthly), ADA Reports. Completing any and all; bad debt reserves, write-offs, reversals, and additional billings. Completing Annual Reconciliations of Real Estate Tax, Recharge increases. Common Area Maintenance, Central Plant, and Promotional Charges. Dealing with Collection companies, and Attorneys with any AR tenants that fall into bankruptcy, and any tenant over 90 days old. Assisted auditors with all internal and external annual audits, and implemented new accounting software program. Controller/Accounting Manager January 1994 to August 2002 Company Name - City , State Full Responsibility and managing all functions of 5 separate companies over my tenure. A/P, A/R, Collections, Time and Billing, Order entry, G/L, Financial Statements, Sales Commissions, Month end reports, closings of all modules. Processed credit cards via computerized software program, Reconcile Merchant and American express statements. Perform Bank Reconciliation's and work directly with auditors at year-end. Implemented procedural changes to control costs, with payroll and job cost system. Charge Accountant August 1993 to January 1994 Company Name - City , State Full Responsibility for A/P, A/R, Inventory, Cost Accounting, Purchasing, Assisted with all Sales Proposals, generating and reconciling all month end reports. Production Manager/Accounting Supervisor May 1988 to August 1993 Company Name - City , State Full Responsibility for managing entire manufacturing/production control departments (totaling 31 employees). Duties included but were not limited to the following: scheduling production flow, shipments, employee work schedules, overtime, and vacations; managed purchasing; primary customers interface on product status; customers included: Raytheon, Honeywell; chaired daily production meetings. Reported to the V.P. of Finance, responsible for all General Accounting and contract duties and supervised a staff of five people. Duties included but not limited to the following; financial statement preparation, management reports, ADP Payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory Control, Order entry, Billing, Customer P.O. Administration and controlled Sales Commissions. ware, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Reported to the V.P.of Finance, responsible for all General Accounting and contract duties, and supervised a staff of five people. Duties included but were not limited to the following; financial statement preparation, management reports, ADP payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory control, Order entry, Billing, Customer P.O. Administration, and controlled Sales Commissions.accounting, General Accounting, accounting software, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Education High School Diploma : Business Management/Accounting Zephyrhills High School - City , State

ACCOUNTANT

SALES ASSOCIATE Experience Sales Associate 01/2015 to 11/2016 Company Name City , State Meet and greet customers, investigate customers needs and hot buttons while building rapport, sell my company and organization, demonstrate the product, present the product to the customer, trade evaluation on trade in vehicles, handle and by pass customer objections politely, write up the customer in a professional manner on a credit application, negotiate and present figures to a customer, deliver their new vehicle to the customer, follow up for future business or any questions or concerns. Produce Clerk 01/2013 to 12/2014 Company Name City , State Keep work area clean at all times, make sure produce is presentable and fresh, re stock and and always keep produce full, unloading new shipments of fresh produce off of pallets, keeping a safe and clean back room environment, and always give great customer service to customers. Field Worker 01/2012 to 12/2013 Company Name City , State Trim and remove leaves of grapes, pick grapes, and also picked blueberries. Willing to relocate: Anywhere Languages 2 years), Bilingual (English, Spanish) Education and Training Arvin High School Bakersfield College Skills Great Communication Skills, credit, customer service, Customer Service, English, Inventory, Negotiation, Pallet Jack, pick, Presentation Skills, rapport, Sales, Spanish, Phones Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer

SALES

WEB DESIGNER/GRAPHIC DESIGNER Summary To obtain a dynamic, challenging opportunity that contributes to the success of the business via eight years proposal coordination experience and 15 years' experience in graphic layout and design. Make a strong contribution by utilizing and expanding upon work experiences and capabilities, related education, oral, written and interpersonal skills. Positively impact the quality of work, acquisition of new business and client retention goals. Highlights Proficient in Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word and PowerPoint; Foundational skills in Illustrator and Microsoft Excel Copyediting, proofreading, HTML and CSS editing In depth knowledge of Business Development and Proposal response and coordination process Experience 01/2010 Web Designer/Graphic Designer Company Name － City , State Manufacturer of Expansion Joints and Hose Manage front-end web site design to project a visually appealing image of company products and value added services. Manage all assigned projects from conceptualization to implementation. Coordinating and communicating with stakeholders in all stages of work to achieve desired message and impact. Update existing site content through collaboration with subject matter experts to ensure industry relevancy and accuracy. Develop and redesign company catalogs, periodic internal publications, industry advertisements and sell sheets in a manner that will project a sophisticated image and result in additional sales revenue for the company. Overhauled the visual appeal and readability of previously developed technical and product catalogs through extensive redesigning. 01/2010 to Current Web, Graphics and Written Communications Consultant Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc. Web site design and maintenance for a variety of clients to provide or enhance online presence, as well as promote the sale of products and services. Provide graphic design support for non-profit, small business and individual clients to project a professional and polished print image to target audiences. Written business communications support by gathering information and effectively translating verbal dialogue into well-written, persuasive copy. 01/2008 to 01/2012 Copy Editor and Proofreader Company Name － City , State Thoroughly proofread web-based documents for The Academy of Nutrition and Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization of food and nutrition professionals). Copyedited nutritional research studies for accuracy according to ADA's guidelines including citation, terminology and specified table formatting for consistency throughout the extensive user-friendly online library. Funneled documents to lead editors for final publication and online availability to dietetic and nutrition professionals, researchers and advocates worldwide. 01/1999 to 01/2007 Proposal Specialist Company Name － City , State Provided professional proposal development support to all divisions of the ARAMARK Corporation. Achievements Received "2006 Top Producer" Award for overall annual production and outstanding peer review. Recognized as "Quarterly Top Producer" several quarters over the course of eight-year tenure at ARAMARK. Recipient of above average annual merit raises as a result of outstanding performance reviews. Key Responsibilities: Executed analysis and preparation of RFP'S/RFQ'S/RFI'S in coordination with ARAMARK business development team professionals. Ensured responses were completed and received operating in a fast-paced, deadline-driven and time-sensitive environment. Coordinated with ARAMARK company resources to develop business winning, quality customized responses to RFP/RFQ/RFI's including legal, compliance and finance departments as well lines of service and subject matter experts. Applied ARAMARK corporate methodology and quality assurance procedures to ensure unified branded message and image were delivered every time. Implemented use of standard corporate response sections based on boilerplate. Supported customization through editing and/or writing when necessary. Performed editing and proofreading to ensure accuracy and integrity of all proposal documentation including content flow and organization, syntax and grammar. Created final documents utilizing QuarkXPress, Photoshop, PowerPoint and Excel. Assisted in the development and maintenance of database/repository of past responses and supplemental documents including client references, key personnel bios, and résumés. Supported efforts of directors of business development in procuring new business and retaining existing clients through creation of engaging, informative and well-organized marketing materials, annual client progress reports and case studies. Regularly communicated progress status during the life cycle of an RFP; kept director of business development abreast of relevant project information concerning addenda or changes to initial response specifications. Served as a valuable company resource by developing and maintaining a thorough knowledge of ARAMARK's extensive lines of business and services offered. Documented valuable lessons learned to share with proposal manager and department team members. Implemented newfound efficiencies and/or best practices into response development process. Served as a company resource by continuously developing graphic design and layout skills to present sales material in a visually appealing and engaging format. Education May 1991 Bachelor of Science : Journalism Boston University College of Communication Journalism February 2007 Graphic Design Foundation Certificate Sessions School of Design Certificate in Web Development - February 2002 Illinois Institute of Art Skills ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written

DESIGNER

ENGLISH TEACHER Summary Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment. Skills Creative Lesson Planning Instructional Best Practices Curriculum Development Classroom Management Standardized Testing Learner Assessment Technology-Based Instruction Customer Service Problem Resolution Communication / Presentation Interpersonal Relationships Teamwork Special Needs Students Compliance / Policies / Procedures Experience English Teacher 08/2016 to 08/2017 Company Name City , State Planned and implemented lessons increasing vocabulary and sentence structure for students. Organized and participated in school activities and English camp for summer and winter vacation periods. Created challenging and engaging lesson plans. Successfully improved students' listening and speaking skills through diverse conversational activities. English Teacher 11/2015 to 03/2016 Company Name City , State Taught English for kindergarten students. Participated in school recreational and social activities and national holiday celebrations. Shampoo Staff 08/2007 to 01/2014 Company Name City , State Completed the shampooing procedure carefully after determining client's preferences,. Applied shampoo, massaged scalped, washed and dried hair. Assigned schedules for employees, organized products and the salon's appearance. Recommended product solutions based on the needs of customers. Trained new employees and products and procedures. Helped build the business by delivering excellent service, developing loyal customers. Counselor Company Name City , State Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff. Supported psychiatric rehabilitation and case management services to clients with mental illness. Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings.. Education Bachelor of Arts : Social Work - Minor in Sociology University of Maryland City , State Study Abroad 2015 Yonsei University City , South Korea Certifications Teaching English to Speakers of Other Languages, (TESOL) Computer Skills MS Office - Word, Excel, PowerPoint, Outlook

TEACHER

CHILD CENTER ASST DEPT HEAD Summary To obtain a position as a personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Highlights Results-oriented Time management Dedicated team player Proper phone etiquette Meeting planning Schedule management Strong problem solver Professional and mature Accomplishments Increased office organization by developing more efficient filing system and customer database protocol. I Coordinated all department functions for team of 30+ employees. Experience Child Center Asst dept head 05/2009 to Current Company Name City , State Kids Activities Assistant Department Head Assist in managing the operational, financial, and budgetary responsibility for the Kids Activity programming and Child Center area. Market, promote, and sell Kids Activities programs throughout the club and in the community to increase participation in all our different children programs. Plan program curriculum, prepares program schedules, and registers participants Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures I provide outstanding customer service by developing positive relationships with members everyday. Early Childhood Assistant Teacher 05/2009 to 09/2009 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate Practices. Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Child Center Department Head 03/2007 to 04/2008 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center Help to maintain a neat and organized classroom. Oversees daily operations, managing a team of 32 employees Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Responsibilities including administrative, recruiting , personnel issues, policies and procedures, and payroll. Implement curriculum plans. Maintain ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise. Maintain records and reports on each child that comes to the Child Center. Child Center Assistant Department Head 05/2005 to 03/2007 Company Name City , State Assist the Department Head with the overall direction, coordination and management of the Child Center. Assist with ensuring continuous professional growth and development of Child Center staff. Assist with recruiting and interviewing and employee paperwork for the Child Center. Engage children in interactive educational activities that include story telling, organized arts & crafts, singing, and games. Member Activities Assistant Department head/ Fitness Instructor 11/2003 to 05/2005 Company Name City , State Received and screened a high volume of internal and external communications, including email and mail. Exhibit outstanding customer service by developing positive relationships with members and children. Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures Assist with training team members through shadowing instructors, orientation, direction, and feedback. Assist with planning program and activity curriculum, prepare program schedules, and register participants. Also taught teen and children fitness boot camp. 2 Make hiring, promotion, disciplinary and termination recommendations to the Department Head. Early Childhood Associate Teacher/School Age Lead Teacher 06/1998 to 04/2003 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate practic es.Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room for long periods of time or absent. Help Lead Teacher 04/1998 to 04/1997 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at center. Help to maintain a neat and organized classroom. Help children establish good habits of personal hygiene; change diapers and assist with toilet training. Education Bachelor of Science : Criminal Justice 210 Kaplan University City Criminal Justice Associate of Arts : Early chilhood June 2002 Oakton Community College City , State Associates Arts in Teaching Early childhood High School Diploma June 2000 Evanston Township HS City , State Skills administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing , ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting

FITNESS

DIRECTOR/PRESCHOOL TEACHER Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Exceptional written and verbal communicator Committed to cultivating student leadership Innovative thinker Natural leader Positive and cheerful Active listener Accomplishments Designed and implemented new programs to bring in more families and revenue to my school. Experience 08/2008 to Current Director/Preschool Teacher Company Name － City , State Responsibilities to include: Curriculum, Enrichment, Continuing Education, Human Resources, Staff Development, Registrar, and the purchase of all supplies. Respond to all inquiries (email, answering machine, in person) in a timely manner. Schedule tours upon request. Organize the registration process. Determine pre-registration date for alumni and returning students. Attend job interviews as required for any teacher or assistant teacher positions. Arrange for staff substitutes and notify the bookkeeper of staff personal, sick, substitute days, lunch bunch, and staff meetings. Distribute staff paychecks. Develop and run annual curriculum planning meeting with staff prior to each new school year. Responsible for staff development: encourage and motivate staff members to reach personal and school goals. Review teacher's curriculum plans on a regular basis. Conduct staff observations in conjunction with Hollis Preschool Board. Be familiar with the NH Child Care Licensing and Operating Standards to ensure that the school meets the requirements. Ensure that the facility maintains safety standards while children are present. Oversee, help and mentor the Kindergarten club teachers in all aspects of the position requirements. Maintain a positive attitude and act as a team player by supporting new ideas and teaching practices and contributing to the collaborative environment of Hollis Preschool. Teach classes in accordance with the curriculum established. Work closely with Curriculum Committee. Write student evaluations for parent conferences. Plan and organize field trips. 09/2006 to 06/2008 Lead Teacher Company Name － City , State Responsible for planning, preparing and implementing all aspects of each student's educational goals and objectives according to their IEP. Wrote progress reports, maintained documentation and participated in the TEAM meeting process. Working alongside therapists and instructional aides as part of a collaborative team. 06/1999 to 08/2006 Kindergarten Teacher Company Name － City , State How many people can say that every day they make a difference in the lives of many students, differences that will shape the adults that those kids will become. This is a reflection of my career as a Kindergarten Teacher. We are giving students their very first experience of school. If they enjoy Kindergarten and feel successful and good about themselves, that will progress with them to the next grade levels. Helped children develop self-confidence, develop social skills, learn problem solving skills, and to help children feel safe in a friendly, nurturing environment. Assisted students with a love for learning and build a spirit of cooperation in the classroom. Developed social, emotional, creative, physical and cognitive needs of each individual student. Provided each child the opportunity to socialize and learn important skills, such as respect, good citizenship and trustworthiness. Helped build self-esteem and stress that every child is a valuable and capable person. Develop a unique and personalized curriculum. Extensive daily interaction with faculty, staff, parents and students. 01/1999 to 04/1999 Mental Health Counselor Company Name － City , State Processed extensive evaluation of patients and their individual needs. Conducted individual and group counseling with patients experiencing personal, social, behavioral, or family problems. Led in-group discussions. Planned and led workshops on educational topics, i.e.: drug and alcohol prevention, anger management, family concerns, dispute resolution, and behavior/motivation concerns. Provided encouragement both personally and professionally. Followed state-mandated reporting and referral procedures for patients contemplating suicide. Participated regularly in family conferences and consulted with family, schools, hospital administrators regarding patient progress. Familiarized self with all NH state laws and regulations. Education May 1999 Bachelor of Arts : Psychology Child Welfare University of West Florida － City , State Psychology Child Welfare Skills bookkeeper, Child Care, conferences, counseling, documentation, Educator, email, Human Resources, Internet navigation, meetings, mentor, Microsoft Office products, next, Organizational, evaluation of patients, problem solving skills, progress, reporting, safety, Staff Development, Teacher, teaching, team player, Time Management, unique, Workshops

TEACHER

UNMANNED AVIATION TECHNICIAN SUPERVISOR Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 9 year career in the Marine Cops. Effective communicator who quickly masters new roles and technologies to achieve positive results with minimal resources. To include 6 years in logistics, transportation, and embarking. As well as 3 years with on-job-training, and certification as Unmanned Aviation Systems Maintenance Controller. Highlights Microsoft Office Suit, Microsoft Word, Outlook, Internet, Excel, Publisher Experience Unmanned Aviation Technician Supervisor 02/2011 － Current Company Name City , State William Russ, Tel: 760.830.7097, Salary: $55,000/yr, Hrs Worked: 40. Volunteer 05/2007 － 05/2010 City , State Provide emotional assistance to military spouses who lost loved ones during Operation Enduring Freedom and Operation Iraqi Freedom. PERSONAL ATTRIBUTES: Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity. Develop an understanding of customers' needs and take actions to ensure that such needs are met. Direct availability and allocation of materials, supplies, and finished products. Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business. Protect and control proprietary materials. Review logistics performance with customers against targets, benchmarks and service agreements. Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices. Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources. Report project plans, progress, and results. Direct and support the compilation and analysis of technical source data necessary for product development. Production, Planning, and Expediting Clerk 03/2008 － 03/2010 Company Name City , State Supervisor: Robert Jones, Tel: 910.467.4439, Salary: $55,000/yr, Hrs Worked: 40. Production, Planning, and Expediting Clerk Supervisor 03/2006 － 03/2007 Company Name City Douglas Pippen, Tel: 619.405.6480,Salary: $55,000/yr, Hrs Worked: 40 Directly supervise 15+ military personnel. Evaluate employees' work performance. Promote team approach. Share information and search for input from internal and external sources. Maintain accurate documentation of all employees. Mentor personnel. TRAINING: Train and instruct staff on company procedures, updates, and regulations. Present briefings, training and information sessions to large and small groups. EQUIPMENT MAINTENANCE: Set up and operate ground support and test equipment to perform functional flight tests of electrical and electronic systems. Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, or voltmeters. Keep records of maintenance and repair work. Adjust, repair, or replace malfunctioning components or assemblies, using hand tools or soldering irons. Connect components to assemblies such as radio systems, instruments, magnetos, inverters, and in-flight refueling systems, using hand tools and soldering irons. Assemble components such as switches, electrical controls, and junction boxes, using hand tools or soldering irons. Fabricate parts and test aids as required. COORDINATION / COLLABORATION: Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel. Interpret flight test data to diagnose malfunctions and systemic performance problems. Install electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or soldering irons. Coordinated the logistics with Battalions that were supporting operations overseas, training missions, and maintained a strict flight schedule. Developed new plans at a fast paced when any changes occurred due to flight schedule delays, or weather issues. Conducted baggage inspections, vehicle transportation of passengers/cargo safety onto the flight line, assessed all Hazmat spills in accordance with our Hazmat Manual, maintained control of over 600+ Marines/DoD components, assembled safety briefs to over 5,000+ Marines, and DoD components. Executed the upload/download on multiple military cargo planes in a fast paced environment efficiently and an all-weather environment, on military cargo planes and commercial aircraft by establishing communication with the load planner/pilot and assisting in any request that were needed to make the mission operational. Safely planned the transportation of all passengers/cargo by being familiar with: key personnel, load plans, cargo manifest, flight line safety, and passenger manifest. Screened classified and unclassified cargo for correct classification/labeling that will meet military air standards for travel. Organized labor for loading/unloading all cargo by calculating personnel needed for different missions to keep the safety of 50+ workers a priority on the flight line. Engineered passengers manifest with the Global Air Transportation Execution System (GATES). Projected purchase/procurement methods to meet military budget to purchase supplies needed for the traveling DoD personnel. Education 6 2004 Diploma : AAS, National University Thomas Jefferson High School City , State 1 2006 Unmanned Aviation System Safe For Flight. Twenty-Nine Palms, Ca; 2014 Unmanned Aviation System Technician, Ft. Huachuca, AZ; 2012 Six Sigma, Yellow Belt Ca; 2013 Basic Machine Gun Trainer; Camp Lejeune, NC; 2011 Hazardous Material Handling, Lackland AFB, TX; 2010 Military Standard Transportation and Movements Procedures Ft.Eustis, VA;2009 Distribution Management Specialist : State Languages Intermediate in Spanish Skills approach, Basic, budget, Ca, product development, documentation, fast, functional, hand tools, logistics, materials, Mentor, Excel, Microsoft Office, Outlook, Publisher, Microsoft Word, oscilloscopes, personnel, power tools, procurement, progress, project plans, radio, safety, sales, scheduling, Six Sigma, soldering, Spanish, Supervisor, switches, technical project management, Technician, test equipment, Trainer, Transportation, troubleshoot

AVIATION

SALES ASSOCIATE Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Skills Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Personable Customer orientated Interpersonal communication Experience Sales Associate , 11/2018 to Current Company Name – City , State Analyze and properly process product returns Maintain and organize merchandise to drive sales Organize shelves to maintain store visual appeal Engage customers and promote specific merchandise Maintain records related to sales, returns, and inventory availability Recommend merchandise to customers based on needs and preferences Sell various products by demonstrating, explaining unique features, and educating customers on proper handling and care Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions Volunteer - Receptionist , 09/2018 to Current Company Name – City , State Meet incoming customers with professional approach and provide friendly, knowledgeable assistance Keep reception area clean and organized to offer positive first impression to every visitor Helped set up events Greet customers, answer general questions, and direct to appropriate locations or personnel Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement Handled price checks, merchandise transfers, and fitting room returns to keep store orderly Greeted each customer and offered to assist them to provide excellent customer service Followed all company policies, rules, and procedures to promote company goals and ensure safety Helped customers by answering questions and locating merchandise Sought opportunities to up-sell and add-on additional merchandise Rang up sales at registers and bagged merchandise Prevented store losses by utilizing awareness, attention to detail, and integrity Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Received and correctly processed both written and verbal instructions Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner Assisted quality assurance by visually inspecting items and removing defective parts Worked in a team-based environment to maintain line productivity Education and Training Associate of Arts and Science Wenatchee Valley College - City , State Currently Attending High School Diploma : 2017 Eastmont Senior High School - City , State Skills Self-motivated Dependable and reliable Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Creative Personable Internet Savvy Customer assistance Interpersonal communication Work History Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required. Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement. Handled price checks, merchandise transfers and fitting room returns to keep the store orderly. Greeted each customer and offered to assist them to provide excellent customer service. Followed all company policies, rules and procedures to promote company goals and ensure safety. Helped customers by answering questions and locating merchandise. Sought opportunities to up-sell and add-on additional merchandise. Assisted in ringing up sales at registers and bagging merchandise. Prevented store losses by utilizing awareness, attention to detail and integrity. Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Built containers and pack parts in accordance with detailed packing specifications. Received and correctly processed both written and verbal instructions, prints and work orders. Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner. Assisted quality assurance by visually inspecting items and removing defect parts. Worked in a team-based environment to maintain line productivity. Library Volunteer , 01/2017 to 06/2017 Company Name – City , State Checked in, checked out and renewed library materials. Located requested books on the shelves and in the library database. Sorted and shelved donated collections as needed. Cleaned and organized the shelves and display cases, including the checkout desk. Welcomed customers into the library and helped them locate items. Used time efficiently when not serving customers, including cleaning and updating library's website. Actively pursued personal learning and development opportunities.

SALES

AVP, FINANCE Summary Accounting professional with extensive experience financial and managerial accounting practices and procedures. Detail oriented with strong organizational skills; diligent and hardworking with proven ability to handle multiple projects simultaneously and prioritize efficiently while meeting deadlines. Ability to identify problems and recommend feasible solutions. Highlights Accounting Software -JD Edwards, Quick books, and Great Plains, Microsoft Excel Account reconciliations Budget analysis Analytical reasoning General and tax accounting Auditing methodology Journal Entries & General Ledge Strong Administrative, and Organizational Skills Reporting and Documentation Planning and Scheduling corporate Governance, Risk & Ethics Effective Time Management and Communication Skills Public and private accounting Accomplishments Conducted detailed technical and analytical review of cost and proposed measures to trim costs related to outsourcing work and other major projects. This initiative resulted in a significant cost reduction. Established policies and procedures for a division who was not in compliance with the firms goals. Experience AVP, Finance 02/2015 to Current Company Name City , State Managed accounting operations, accounting close, account reporting and reconciliations for Research Sales & Trading Division Provided reliable and timely project by project expense, capitalization, amortization for our Market Research Healthcare Division. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Worked with management to document and offset unusual expense variances in their respective areas. Senior Accountant 10/2010 to 06/2015 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in JD Edwards. Senior Accountant 06/2009 to 10/2010 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in Quickbooks. Accountant 05/2006 to 03/2009 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures. Manage monthly bank reconciliations Performed account reconciliations and general ledger entries Managed A/P and A/R, as well as weekly and monthly billing Prepared weekly payroll and payroll taxes Communicated extensively with employees, customers, and bank representatives Bank deposits and application of payments to A/R accounts Maintained weekly cash flow management Prepared financial reports as required Negotiated and enforced collections to ensure the clearance of outstanding accounts Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Invoiced customers Updated chart of accounts Monthly preparation of AR statements Recorded cash receipts and applied against invoices Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountemps Salaried Professional Service - Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Preparation of A/R invoices Bank deposits and application of payments to AR accounts Updated daily cash, check register statistics, and bank reports in spreadsheet Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Responsible for Accounts Payable from entering invoices through cutting checks Updated chart of accounts for new vendors Use of Property Management system Timberline to enter, terminate and renew leases Deposited checks received from clients and tenants Prepared monthly reports including Statement Cash Receipts and Disbursement, Statement of Operating Cost, Expense Distribution summary, Aged Receivables, Accounts Payable Check Register, Cash Report Activity Prepared annual budgets for various housing companies Competent in use of Timberline Accounting Software. Tax Specialist 12/2003 to 04/2010 Company Name City , State Prepared Individual tax returns including Schedules A, B, C, D, and E Correction and transmission of returns rejected by the IRS and amendment of prior years tax returns Prepared the end of day journals Education Bachelor of Accounting Cameron University City , State Skills Account reconciliations, Accounting Software, Bank reconciliations,, Budgets, Financial reports, Analysis of Financial Statements, Variance analysis General Ledger Accounting, JD Edwards, Quickbooks , Excel Payroll

FINANCE

GIS COORDINATOR Summary Diligent hands-on leader, excellent at working with tight deadlines in pressurized work environments. Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles. Accomplishments Project Cooperation Worked directly with USAid, and two universities to fulfill individual Master's degree requirements as well as much larger scope project objectives. Communication Modified technical agricultural data from field, to the the scientific community in the form of published papers, illustrated for seminars given to the public, before lastly translated into Swahili for local farmers. Experience Company Name City , State GIS Coordinator 07/2015 to Current Used company public utility status to install small cell antennas for telecommunication carriers into the public right-of-way as new poles or attachments to existing light poles. Tested spatial data for quality and created reports on those audits after Importing, integrating, updating and validating data from multiple sources. Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages. Independently completed ad hoc requests including map generation, spatial analysis, and web publishing of map applications. Company Name City , State Research Associate 06/2012 to 08/2013 Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro, Tanzania during summer session. Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons.. Company Name City , State Graduate Teaching Assistant 08/2012 to 05/2013 Taught lectures and weekly laboratory exercises to seventy-five undergraduate students. Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS. Coordinated and supervised three graduate teaching assistants. Company Name City , State Biology Intern 03/2013 to 05/2013 Cleared ten acres of invasive plant species using manual removal with herbicide. Maintained trails at four locations in southern Ohio and monitored water quality in streams, vernal pools, and river systems. Completed frog and bird surveys to monitor wildlife populations. Injected ash trees located within the park, tagged and recorded all injected trees using ArcGIS. Company Name City , State Seasonal Forestry Worker 04/2012 to 08/2012 Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines. Planted 380 container trees and monitored growth and health. Pruned 4,000 large trees using pole saws, power pole saws, shears and hand saws. Removed 400 trees and ground 800 stumps using heavy machinery. Company Name City , State Research Assistant 01/2011 to 12/2012 Collected soil samples in no-till, conservation till, and conventional till plots. Evaluated carbon and nitrogen levels in diluted runoff samples. Determined soil quality, plant available water, and bulk density of cores. Company Name City , State Trail Logistics Intern 06/2011 to 08/2011 Reported backcountry trail hours worked and miles accomplished. Collaborated with California Conservation Corps participants and management to achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, and logistical support. Aided the backcountry packer with long-distance supply organization travelling over 400 miles on horseback and a string of four mules. Checked fire and camping permits of hikers met on trail. Company Name City , State Secretary 06/2010 to 09/2010 Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings. Answered incoming calls, responded to emails, created client MS Excel spreadsheets. Kept records of court decisions and payments dating back 5 years. Drafted legal documents and organized client interviews. Education Masters of Science : Environmental Science 2015 The Ohio State University , City , State Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania   Bachelor of Science : Environmental Policy and Management 2012 The Ohio State University , City , State Languages Semi-fluent Spanish Conversational Swahili Additional Information Honors and Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit of Leadership, 2009 4-H Ten Year Member Award, 2013 recipient of $11,000 Coca-Cola Sustainability Grant Skills analytical skills, quality control, research, safety, statistics, surveys, teaching, water quality, soil fertility

AGRICULTURE

FINANCE AND ACCOUNTING SPECIALIST Experience Finance And Accounting Specialist , 11/2005 to 11/2017 Company Name – City , State Collaborated extensively with auditors during preliminary and year-end audit processes. Reconciled financial accounts using Innoprise software. Assisted in the implementation of Innoprise and Water software. Managed all payments processing, invoicing and collections tasks. Processed invoice payments and recorded information in account database. Increased customer satisfaction by greeting visitors promptly and professionally. Improved communication efficiency as primary liaison between departments, clients and vendors. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Buyer , 07/1996 to 02/2005 Company Name – City , State Worked closely with managers to plan buys. Directed transportation initiatives to maximize efficiency. Performed detailed reviewed of high and low performing products. Recommended optimal suppliers after qualifying vendors and evaluating proposals. Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data. Administrative Assistant , 03/1990 to 05/1995 Company Name – City , State Planned travel arrangements, meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. executives and staff. Received and screened a high volume of internal and external communications. Managed daily office operations and maintenance of equipment. Executive Administrative Assistant , 11/1979 to 06/1985 Company Name – City , State Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Wrote and distributed meeting minutes to appropriate individuals. Software Tester , 06/1985 to 11/1989 Company Name – City , State Prepared and presented technical proposals for clients. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Assisted in the monitoring and reporting on websites traffic and performance. Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Designed complex interfaces to support third party systems. Booking Clerk , 07/1972 to 10/1979 Company Name – City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education Associate of Science : Accounting Business Lake Michigan College - City , State Accounting GPA: 25 Business Associate of Applied Science : Computer Science Accounting Milwaukee Area Technical College - City , State Computer Science Accounting GPA: 75 Associate of Arts : Material Management Houston Community College - City , State Material Management GPA: 00 Summary Diligent Office Administrative Assistant possessing 25 years of hands-on experience in performing front office duties. A creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and scheduling meetings. Capable of taking the initiative to help others. Highlights AR/AP Customer service orientation Billing and coding Microsoft Office Time management Excel spreadsheets Cash deposit preparation Scheduling and calendar management Resolving discrepancies Microsoft Word Invoicing and billing Microsoft Excel Skills administrative, AP, AR, Billing, conferences, contracts, client, clients, customer satisfaction, Customer service, customer support, database, dictation, senior management, faxes, finance, financial, human resources, Invoicing, notes, director, materials, meetings, Excel spreadsheets, Microsoft Excel, mail, Microsoft Office, office, Microsoft Word, presentations, processes, coding, proposals, quality, receptionist, reporting, Scheduling, spreadsheets, strategy, telephone, Time management, transportation, travel arrangements, upgrades, web applications, websites, year-end

FINANCE

SENIOR ACCOUNTANT Experience Company Name June 2011 to Current Senior Accountant City , State Prepare quarterly and annual financial statements for 17 multi-family communities for distribution to investors and financial institutions. Reconcile and account for all activity on the income statement and balance sheet including cash, fixed assets, derivatives, equity, and property debt. Coordinate and review work of external audit firms. Initiate capital calls and distributions for investors. Manage budgets and construction loan activity for approximately $100,000,000 in active construction projects in FL, MA, and MD. Company Name March 2010 to June 2011 Associate Fund Controller City , State Performed quarterly and annual close procedures for MSREF (Morgan Stanley Real Estate Funds) 6I, the largest international real estate investment fund to date with $8 billion of partnership assets, and draft financial statements distributed directly to fund investors. Lead quarterly management fee process by performing work to draft approximately $14,000,000 in bills to fund Partners. Develop work plan to ensure deadlines are met, test results, delegate work to other Fund Controllers, and perform detailed review of their work. Lead MSREF 6I initiative to implement reinvestment of proceeds (ROP) methodology to reallocate approximately $120,000,000 in cash to-date amongst investments with deficient cash balances to cover contributions and expenses. Write formulas to analyze cash movement in Microsoft Excel and assist four Information Technology Vice Presidents in programming the partner capital sub ledger system to calculate the movement and test results. Wrote standard operating procedures memo for ROP to train team members. Company Name June 2007 to March 2010 Advisory, Forensic and Audit Associate City , State Performed research to locate red flags in numerous potential fraudulent mortgages at one of the largest bank failures in U.S. history. Developed writing skills by drafting over forty memorandums that summarized potential fraud in loans that were presented to multiple agencies of the Government. Wrote a thirty-five page corporate intelligence narrative explaining personal and Professional relationships of an individual under investigation. These tasks assisted the FBI in arresting the individual, suspected of orchestrating a two billion dollar mortgage fraud scheme. Performed substantive test work, analytical procedures, and testing of controls at multiple audit clients, including leading the sales and inventory test work of an international company with approximately one billion in annual sales. Audited cash, receivables, investments, inventory, payables, property, debt, equity, revenue, cost of goods sold, and expenses. Analyzed audit client's major accounting processes, identified control weaknesses, and recommended solutions and improvements. Worked on multiple phases, including fraud investigations and data analytics, of a high profile engagement involving the largest natural disaster relief fund in United States history and was the first to analyze, discuss, and research a series of fraud allegations received from an anonymous telephone hotline that lead to a new, lasting client relationship with the Federal government. Analyzed a series of bank accounts owned by over twenty customers of a large, domestic bank to determine the amount of funds stolen and trace illicit transfers made by a bank employee from each account in a multi-million dollar fraud scheme. August 2006 to May 2007 Accounting Tutor Sole Proprietorship City , State Held private sessions to teach financial accounting to over 25 individual client needs and wrote practice questions which resulted in grade improvement amongst all clients, including one who increased his exam performance by 35 percentage points after sessions. Education EMORY UNIVERSITY, Goizueta Business School 5 2007 Bachelor of Business Administration : Accounting City , State GPA: GPA: 3.63/4.0 GPA: 3.77/4.0 Accounting GPA: 3.63/4.0 GPA: 3.77/4.0 Interests Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which Skills accounting, balance sheet, budgets, client, clients, derivatives, drafting, equity, financial, financial accounting, financial statements, fixed assets, Funds, Government, Information Technology, inventory, investments, ledger, MA, Microsoft Excel, natural, page, payables, processes, programming, Real Estate, research, sales, scheme, telephone, writing skills Additional Information COMMUNITY SERVICE, CERTIFICATIONS AND AWARDS Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which requires passing four exams and two years work experience in preventing and detecting fraud. Recipient, 2007 John R. Jones Accounting Award. Given annually by vote of Emory University Professors to recognize the top performing senior year student in academia, community involvement, and character. Recipient, 2006 Ben Pius Award. Awarded by Emory Professors to recognize exceptional achievements by the highest performing junior year accounting student at Emory University.

ACCOUNTANT

ACCOUNT MANAGER Highlights Excellent verbal and written communication skills Ability to successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual and reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 to Current Company Name － City , State Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks. Media Coordinator June 2012 to January 2013 Company Name － City , State Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks. Supervising Production Coordinator July 2011 to June 2012 Company Name － City , State Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create "Set Still" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically. Production Intern February 2011 to June 2011 Company Name － City , State Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution. Public Relations Intern February 2010 to June 2010 Company Name － City , State Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly ("green") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets. Marketing Intern September 2009 to January 2010 Company Name － City , State Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc. for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors. Admissions Assistant September 2008 to June 2010 Company Name － City , State Assist students, faculty and university administration with various admission policies, procedures and activities. Accountable for organization and administration of student applications. Responsible for scanning and indexing documents into database. Education Bachelor of Arts : Public Relations and Journalism Seton Hall University － City , State GPA: Cum Laude Public Relations and Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009

PUBLIC-RELATIONS

FITNESS INSTRUCTOR Summary I am found to be affable, responsible and enthusiastic, with an impeccable ability to learn new tasks quickly, while growing customer relationships and maintaining constant satisfaction. I represent any establishment with a congenial, professional demeanor at all times, with a contagious smile glued to my face. I have had experience in customer service now, for a little over two years. I am at the prime of my life where every learning experience I encounter is not only a blessing, but an honor to say the least. I am a highly driven individual who strives for the best in all that I do. I am a people-person and can form relationships with nearly everyone I come into contact with. I am a valuable asset to any team that wishes to obtain only the finest, and most organic individuals. I am trustworthy, honest, and as hardworking as they come. Challenges are passed along my way because it is known that I will find the best and most effective ways in solving them.  Skills Leadership  Proficient in writing  Excellent communicator  Avid listener  Expert Multi-tasker  Mutual mediator  Problem-Solver  Accomplishments Am a co-founder in the formation of a fitness app.  Dual enrolled in college while a junior in high school and graduated with over 38 applicable and accredited college credits.  Represented my community in California as the year's reigning pageant princess, with countless hours of community service. Conducted a women's study with over 40 individuals with ages ranging from 18-50. Underwent heart surgery at the age of 15, and overcame the various physical set backs that hindered me for so long.  Experience 05/2017 to Current Fitness Instructor Company Name － City , State As a fresh faced fitness instructor, I am new to the game. I have a deep love for health and wellness and after weeks of training alongside strong, qualified women. I was chosen to lead men and women alike in the teaching of various fitness workouts including: barre, strength training, and HIIT. I resume my position when I return to school in the fall. Within this position I must display immense responsibility, mindfullness, and compassion to all that step into my studio.  03/2017 Sub Maker Company Name － City , State Here at Jersey Mike's, I learned how to deal with intense, fast-paced food service. Showing not only speed but quality and efficiency. With a constant flow of customers going in and out, it is not only important to be quick thinking, but also being attentive to detail and customer satisfaction. I worked register, as well as a sub "dresser" and handled various situations. I had a smile painted on my face, and truly made my customers' experience at Jersey Mike's a great one. I aim for excellence in all that I do, and when I do something I want it done right the first time around.  07/2015 to 07/2016 Sales Associate Company Name － City , State Specialized in sales of Alex and Ani jewelry, Brighton jewelry and Pandora jewelry.Worked as a sales representative, greeter, and cashiered at the register. Provided excellent customer service. 06/2014 to 06/2015 Sterilization Technician Company Name － City , State Answered telephones and give appropriate information to callers. Greeted visitors and handled their inquiries or directed them to appropriate persons according to their needs. Order and dispense supplies. Sterilize tools for usage. Education and Training 2018 Bachelor of Arts : Human Resources and International Business Law Liberty University － City , State , U.S.A. I arrived here at LU in the Fall of 2017, pursuing a degree in one of the most rigorous majors in the school of business. I aim to learn the ins and outs of every corporation I work for one day as an HR Director. And have particular interests in companies involving health and wellness.  2016 Associate of Arts : Liberal Arts College of the Canyons Valencia － State , United States Liberal Arts I have attended my community college since I was a junior in high school. By participating in dual enrollment I was able to finish up my Associate's Degree just one year after graduating high school. Academy of the Canyons Valencia , California , United States Here at AOC I was able to be both a high school student and college student simultaneously by being enrolled at what is referred to as, a middle college. I stayed at Academy of the Canyons for my 2013-2014 academic year. 2015 Valencia High School － City , State , United States I started at Valencia High School my freshman year, transferred out to Academy of the Canyons my junior year, and returned back to Valencia to graduate with my original class in 2015. Activities and Honors I was a member of the Phi Theta Kappa Honor's Society at my previous institution. And since coming to Lynchburg I have joined the SHRM club, for Human Resources majors.  I recently have signed up to working with the community's Humane Society and becoming more actively  involved in their services their. One of my most prized projects I am working on at the moment is the formation of a fitness app. I am a cofounder for this app and many more to come and expect a launch date some time in the Fall. 

FITNESS

DIRECTOR OF ENGINEERING Experience Director of Engineering , 01/2014 to 01/2016 Company Name Familiar and complies with the hotels mission and standards in performing maintenance activities. Repairs wide variety of kitchen and refrigeration equipment such as walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers, dishwashers, and water. Troubleshooting and repair all models of commercial laundry equipment that we operate. Has the ability to read & interpret technical information (engineering, mechanical, electrical). Maximize maintenance team potential with a balanced focus on operations, guests, employee, and owner's satisfaction. Represents the engineering department during the daily HOD morning meetings. Priorities, plan, schedule assign and supervise the engineering department staff. Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion. Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards. Maintain the physical appearance and operational efficiency of the hotel including physical. Mechanical, electrical, plumbing etc. Installation & maintenance of all equipment related to HVAC, Water treatment, Fire Safety etc. Perform daily and weekly property document inspections. Ensure property, grounds, physical plant, and work areas are maintained to standard and that all safety equipment and conditions are to code. Establish and maintain department equipment and supply inventory levels appropriate to property requirements. Provide training to staff on supplies, inventory, maintenance and ordering procedures. Train engineering department staff on correct maintenance procedures and assists in repairs as needed. Maintain, monitor, and test hotel's emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc. Double Tree Suites by Hilton, Chief Engineer & Security. Supervising, consulting on, and troubleshooting complex electrical equipment issues Determining the cause of control and power system failures and taking the necessary corrective action. Install, repair, and maintain electrical and air conduction system. Supervising and consulting on complex installations and repair projects Monitoring and evaluating work productivity Monitoring and evaluating equipment operation and energy efficiency Overseeing other vendors and contractors and serving as their technical point of contact Monitoring any changes in the National Electric Code and identifying training requirements for subordinates Supervising subordinate employees - includes coaching, counseling, training, and evaluating Budget: Estimated expenditure on staff salaries and allowance, maintenance contracts, training, purchase of equipment, materials, tools, instrument, and furniture. Manpower Planning: - Estimating required technical manpower coordinating with personnel department to recruit additional manpower required. Drafting, finalizing, and implementing maintenance schedule through system of complaint registers and work orders. Processing of bills: - include bills for water, electricity, fuels etc. Coordinating, supervision and inspecting vacant room. Record keeping, parts ordering, purchase order, inventory, payroll and job assignments and dispatch. Rotate as Manager on duty. Director of Engineer , 01/1993 to 01/2010 Atlantis Paradise Island Responsible for the day-to-day operations of the engineering, core responsibility of the leadership and guidance. Included ten Kitchens, & fourteen Restaurants, select, develop, and retain protected class employees. Evaluates safe work practices in job performance reviews. Maintains the care and use of supplies, equipment, etc., and performs regular inspections of resident areas and rooms for sanitation, order, safety, and proper performance of assigned duties. Performs regular inspections of resident, ancillary, and common areas for sanitation, order, safety, and comfortable environment. Assures that engineering staff always follows established safety regulations in the use of equipment and supplies. Inspects storage rooms, utility, and janitorial closet, etc., for upkeep and supply control. Requisitions all supplies and equipment and maintains adequate inventory levels to provide a clean, safe, and comfortable environment. 400 hundred guest rooms, painting, carpentry, electrical repair / service, Air conditions, Locksmith, four pools 3 spas, two commercial laundries service / repair, purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 8 Boilers service / repair, 4 chillers service / pm, 4 generator ' service / pm, Engineering budget, capital budget 5 million dollars, renovate rooms & equipment's, engineering staff training, safety training with all employee, 8 supervisors, and 55 line staff, all the utility on Paradise Island include roads repairs, baggage handling systems, runway maintenance, airfield lights and a 7 cabins yacht. CurrentChief Engineer , 01/2016 Continental Luxury Property Management Evaluates electrical systems, products, components, applying knowledge of electricity and materials. Install, repair, and maintain electrical and air conduction system. Provide mentorship to maintenance staff by advising on safety procedure. Develops and maintain positive customer relationship, helping to contribute to company's star rating. Evaluate generator load for whole house. Work History CurrentChief Engineer , 01/2016 Continental Luxury Property Management Evaluates electrical systems, products, components, applying knowledge of electricity and materials. Install, repair, and maintain electrical and air conduction system. Provide mentorship to maintenance staff by advising on safety procedure. Develops and maintain positive customer relationship, helping to contribute to company's star rating. Evaluate generator load for whole house. Director of Engineering , 01/2014 to 01/2016 Company Name Familiar and complies with the hotels mission and standards in performing maintenance activities. Repairs wide variety of kitchen and refrigeration equipment such as walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers, dishwashers, and water. Troubleshooting and repair all models of commercial laundry equipment that we operate. Has the ability to read & interpret technical information (engineering, mechanical, electrical). Maximize maintenance team potential with a balanced focus on operations, guests, employee, and owner's satisfaction. Represents the engineering department during the daily HOD morning meetings. Priorities, plan, schedule assign and supervise the engineering department staff. Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion. Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards. Maintain the physical appearance and operational efficiency of the hotel including physical. Mechanical, electrical, plumbing etc. Installation & maintenance of all equipment related to HVAC, Water treatment, Fire Safety etc. Perform daily and weekly property document inspections. Ensure property, grounds, physical plant, and work areas are maintained to standard and that all safety equipment and conditions are to code. Establish and maintain department equipment and supply inventory levels appropriate to property requirements. Provide training to staff on supplies, inventory, maintenance and ordering procedures. Train engineering department staff on correct maintenance procedures and assists in repairs as needed. Maintain, monitor, and test hotel's emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc. Double Tree Suites by Hilton, Chief Engineer & Security. Supervising, consulting on, and troubleshooting complex electrical equipment issues Determining the cause of control and power system failures and taking the necessary corrective action. Install, repair, and maintain electrical and air conduction system. Supervising and consulting on complex installations and repair projects Monitoring and evaluating work productivity Monitoring and evaluating equipment operation and energy efficiency Overseeing other vendors and contractors and serving as their technical point of contact Monitoring any changes in the National Electric Code and identifying training requirements for subordinates Supervising subordinate employees - includes coaching, counseling, training, and evaluating Budget: Estimated expenditure on staff salaries and allowance, maintenance contracts, training, purchase of equipment, materials, tools, instrument, and furniture. Manpower Planning: - Estimating required technical manpower coordinating with personnel department to recruit additional manpower required. Drafting, finalizing, and implementing maintenance schedule through system of complaint registers and work orders. Processing of bills: - include bills for water, electricity, fuels etc. Coordinating, supervision and inspecting vacant room. Record keeping, parts ordering, purchase order, inventory, payroll and job assignments and dispatch. Rotate as Manager on duty. Director of Engineer , 01/1993 to 01/2010 Atlantis Paradise Island Responsible for the day-to-day operations of the engineering, core responsibility of the leadership and guidance. Included ten Kitchens, & fourteen Restaurants, select, develop, and retain protected class employees. Evaluates safe work practices in job performance reviews. Maintains the care and use of supplies, equipment, etc., and performs regular inspections of resident areas and rooms for sanitation, order, safety, and proper performance of assigned duties. Performs regular inspections of resident, ancillary, and common areas for sanitation, order, safety, and comfortable environment. Assures that engineering staff always follows established safety regulations in the use of equipment and supplies. Inspects storage rooms, utility, and janitorial closet, etc., for upkeep and supply control. Requisitions all supplies and equipment and maintains adequate inventory levels to provide a clean, safe, and comfortable environment. 400 hundred guest rooms, painting, carpentry, electrical repair / service, Air conditions, Locksmith, four pools 3 spas, two commercial laundries service / repair, purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 8 Boilers service / repair, 4 chillers service / pm, 4 generator ' service / pm, Engineering budget, capital budget 5 million dollars, renovate rooms & equipment's, engineering staff training, safety training with all employee, 8 supervisors, and 55 line staff, all the utility on Paradise Island include roads repairs, baggage handling systems, runway maintenance, airfield lights and a 7 cabins yacht. Education Jan 2014Penn Foster school, course Revisions for the: national Electrical code, loads, Service, and Over current Protection. Mainstream Engineering Corporation, EPA Section 608 Type Universal Certification. Mold Awareness & Inspection, Certificate : 01/1993 Central Piedmont College - City , State Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances. Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools. Connect wires to circuit breakers, transformers, or other components. Inspect electrical systems, equipment. Associate Degree Course consisted of, electrical, electrical code, commercial & resident wiring, Physics, calculation, automatic controls, electrical schematic, reading wiring diagrams, reading blueprint, industrial electronic & electrical, installing generators & sizing, wiring single and 3 phase, havoc troubleshooting, first aid skills, direct & alternating current, communication skills. ECM Maintenance, Certificate Orlando FL. Course consisted of Electrical codes update from the code book, theory, safety standards, understanding fire alarm systems & installation. Florida Solar Energy School, Cocoa FL Certificate. Course consisted of Analysis site, designing system & installing. Ashworth College, Norcross GA Certificate Course consisted of theory, general principles of refrigeration, fundamental factor, mathematics for technicians, temperature & pressure, refrigeration cycle, Refrigerant recovery & recycling, troubleshooting refrigerant problemsRitz Carlton Hotel, Training Management course, CA.Training consisted of customer services skills, listen & understanding customer, problem-soling skills, leadership skills, communication skills, maintain calm regardless of customer's attitudes. Summary Objective: To successfully implement my communication and engineering skills into a strong and growing company. Qualification: Self-motivated; able to work independently and as a team member to meet operational deadlines. Function well in high pressure atmosphere. Adapt easily to new concepts and responsibilities. Developed interpersonal skills having dealt with a diversity of professionals and clients Electrical Resident and Commercial Laundry Equipment Kitchen Equipment Air Condition Plumbing Electrical Motor Control Outstanding Customer Service Troubleshooting & Diagnostics Electrical & Mechanical Repairs Preventive Maintenance Interests Maintenance included Kitchens, & Restaurants, 200 guest rooms, painting, carpentry, electrical repair / service, Air conditions, Locksmith, 1r pools, commercial laundries service / repair, purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 2 Boilers service / repair, service / pm, 500 amp generator ' service / pm, Engineering budget, capital budget 150000 dollars, renovate rooms & equipment's, engineering & housekeeping staff training, safety one kitchen and two restaurants, one laundry, landscaping, pool, 18 hole Golf Course. Highlights Book, Repairs Budget 5, Safety Budget, Scanners Carpentry, Staff Coaching, Training Communication skills, Supervision Communication, Supervising Skills, Test equipment CA, Troubleshooting Consulting, Type Contracts, Wiring Counseling Customer services Designing Drafting Engineer Estimating Features First aid Focus Hand tools HVAC Inventory Leadership skills Leadership Materials Mathematics Mechanical Meetings Painting Payroll Performance reviews Personnel Physics Plumbing Property Management Purchasing Read Reading Record keeping Skills Book, budget 5, Budget, carpentry, coaching, communication skills, communication Skills, CA, consulting, contracts, counseling, customer services, designing, Drafting, Engineer, Estimating, features, first aid, focus, hand tools, HVAC, inventory, leadership skills, leadership, materials, mathematics, Mechanical, meetings, painting, payroll, performance reviews, personnel, Physics, plumbing, Property Management, purchasing, read, reading, Record keeping, Repairs, Safety, scanners, staff Training, supervision, Supervising, test equipment, Troubleshooting, Type, wiring

ENGINEERING

CLINICAL SERVICE ADVOCATE Professional Summary To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency. Skill Highlights Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention Experience To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization Education and Training Bachelor of Science , Human Services Psychology and Sociology 2007 Boricua College － City , State , NY GPA: Dean's List Honor Roll Student 2006-2007 and 2008 Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008 Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking Bachelor's June 2008 Master's Degree , Clinical Counseling and Psychology Human Personalities and Behaviors Clinical Counseling and Psychology Human Personalities and Behaviors Master of Science , Da Masters Degree i Psychology an Clinical Social Work May 2012 City College Columbia University － City , State nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case Experience Clinical Service Advocate Jul 2015 to Jun 2016 Company Name Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community. Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits. Completed housing application, as well as entitlements application letters or document submission. Discussed any significant events with family, doctors, service providers, social care coordinators, and all involved in client's treatment plan. Women's EmpowermentCounselor/ Advocate Jan 2011 to May 2015 City , State Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes. Facilitated groups for women survivors of domestic violence, sexual abuse and incest. Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights. Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation. Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential. Office Manager Aug 2008 to Dec 2011 Company Name － City , State Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent. Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit. Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case. Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents. Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC. Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer. Responsible for making all payments for the office bills. Bilingual Clinical Services Coordinator Nov 2005 to Jul 2009 Company Name － City , State Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history. Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society. Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery. Counseled clients individually, family setting, and in groups as needed and requested by clients. Providing a 24 hour crisis intervention, using cellular provided by the agency. Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community. Under the rules and regulation of OASAS, OMH, DOH, Dept. of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district. Implemented goals that were realistic and tailored by the clients. Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients. Documentation was completed and submitted within a timely manner. Skills psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class  part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites  chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many  Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part  took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life.  worked outreach ACT Team, Institutionalized hospital and accessed he transition from  hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis

ADVOCATE

COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst with extensive experience in the business, nonprofit and health care sectors. MBA graduate with a focus on project management and administration. Superior analytical and quantitative skills with proficiency in data entry, Access, Excel, Crystal Reports and various statistical software. Research & Analysis Leadership & Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending & Troubleshooting Software & Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, and Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access and Excel, including building databases, creating forms, pivot tables, t-tests, and standard deviations. Experience Commission Specialist Jan 2016 to Current Company Name － City , State Posts over 300,000 dollars in commissions each month. Reviews and processes commission statements from 15 insurance carriers per week. Posts all commissions with a 99 percent accuracy. Processes adjustments to correct commission errors and/or discrepancies. Analyses Excel spreadsheets with thousands of lines of revenue for consistency. Performs monthly reconciliation of cash to the general ledger which is used to calculate the monthly commission payments. Interacts with a variety of brokers and departments in Salesforce. Enters over 10 new service lines of coverage and completes 20 tasks per week in Salesforce. Inputs or adjusts 20 to 200 commission payment splits in proprietary commission system per month for biweekly revenue distribution. Business and Healthcare Instructor Jan 2015 to Jan 2016 Company Name － City , State Increased student enrolment by 20% year over year. Improved graduation rate in MA program by 25% with average GPA of 3.0. Assisted placement of 100 students in employed positions as medical assistance, medical coders and IT technicians. Edited 100 resumes for consistency, accuracy and relevancy. Taught 125 students in a year data entry, Excel, PowerPoint and Word. Improved accuracy of Stars Database by 10%. Client Specialist Jan 2014 to Jan 2016 Company Name － City , State Attained positive treatment goals for 50 residents over a course of two years above the average. Provided data entry and documentation for 110 case files, both in hard copy and with proprietary database. Networked with over 15 different agencies during tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment for over 50 clients, including the update of charts while working with corporate compliance. Coordinator and Grant Writer, Indiana Chapter Jan 2009 to Jan 2012 Company Name － City , State Achieved federal grant eligibility for corporation, the first time for the local chapter. Coordinated 10 teams of 5 in research documentation, data edited research reports. Developed 15 reports in Word on research outcomes for Chief Executive Officer. Developed detailed year end budget report for company facilitating sound financial management for the next year. Complied data in Excel and processed financials for 4 grant proposals. Networked via email and conference with 10 team leaders and various team members on a daily basis. Pharmacy Tech & Assistant Case Manager Jan 2005 to Jan 2008 Company Name － City , State Processed 25 hospital discharges, including proper documentation with PHI and corporate compliance. Verified proper documentation for 30 clients while coordinating with record management. Improved billing efficiency by 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry of claims into hospital EHR. Processed 100 prescriptions per day with an accuracy of 99.8%. Down stocked 500 prescriptions during course of employment. Researched 40 charts for applicable documentation, updating as necessary and reporting effective results to management. Education and Training MBA , Business Administration 2012 IONA COLLEGE － City , State Business Administration Financial Accounting *Operations Management *Quality Management *Quantitative Management MA , Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City , State Public Policy Policy Implementation *Qualitative Methods *Quantitative Methods *Business Compliance Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management Relevant concepts: *business capability analysis *data entry *marketing analysis *Balance Scorecard *SWOT analysis *root cause analysis *Microsoft office *mind mapping *process modeling *stakeholder list *Pareto charts *decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio

HEALTHCARE

ACCOUNTANT Summary To obtain a challenging and rewarding accounting position that will permit the use of my skills, knowledge and education to maximize my full potential while developing additional knowledge and abilities Highlights SAP AS400 CAMS Microsoft Office Suite Experience 01/2013 to 03/2014 Accountant Company Name － City , State Approved and set up new capital jobs into JDE Entering all new assets into JDE and CAMS (upon completion of job) Keeping track of spending to ensure budget compliance Maintaining files for CIP and ensured proper documentation once job was completed. 2. Finance Tag Working with admin managers to remain within budget relating to expenses Acting as a "go-to" person when questions and concerns arise Conducting monthly one-on-one meetings with admin managers and communicated any new policies that were to be implemented. 3. Purchasing Cards Conducted monthly audits of VISA® purchasing cards Ensured compliance with established company policies Making use tax entries when necessary on outside purchases. 4. Other Various Duties Entered monthly journal entries and accruals Reconciled assigned balance sheets and collect/document all balance sheets for LLC, Cargill Inc. and GP Completed government reporting/compliance forms. 06/2012 to 12/2012 Campus Accountant Company Name － City , State 1. Managing Student Accounts Processed various forms of students payments including self-payments, financial aid, military benefits and loans Monitoring the aged trial balance and sending out statements regarding past due accounts Working with students on managing their tuition balances and counseling regarding repayment options Charging correct tuition and other fees on student accounts and communicating with students about current balances on accounts. 2. Inventory Control Ordering books, uniforms and tool kits for each new phase start Passing out all required material and maintaining accurate inventory using the just-in-time inventory method Requesting all instructor materials as needed Responsible with setting up new accounts and inventory for new automotive program. 3. Accounts Payable Coding invoices received by the campus Processing all manual check requests Creating all purchase orders for any new orders. 4. Various Other Accounting Duties Scheduling routine services Depositing monies in the company bank account Performing end of month duties. 12/2010 to 05/2012 Staff Accountant Company Name － City , State Sales and Use Tax- KS, MO and OK Developed and implemented a new strategy in collecting/reporting monthly taxes Trained associates on new tax procedures Maintained responsibility for any necessary amended returns Worked closely with auditors during sales tax audits Monitored invoices and work orders to ensure proper codes are used Accrued tax liability for use tax Closed tax accounts for end of month/year. 2. Fixed Assets Maintained responsibility for the rental side of the company including journal entries, inter-company transactions, depreciation, estimates, warranties and all related reconciliations Worked closely with the accountants of the other entities to ensure that inventory control is properly practiced and implemented Closed fixed asset account for end of month/year. 10/2008 to 11/2010 Senior Finance Associate Company Name － City , State Invoice Processing Processed invoices for vendors as assigned Worked month statements from vendors Assisted with foreign vendors and helped monitor the changing currency rates Monitored checks that were outstanding and followed up with the proper vendor. 2. Warranties and Returns Ensured that all warranties and returns were properly processed. Including matching the costs of repairs compared to what was authorized with the company, making any adjusting entries and reconciling accounts. 3. Assisted with new AP policy for payments Played an important role converting vendors to an ACH payment option in place of traditional paper checks Provided assistance to vendors who needed help navigating the new payment procedures Provided feedback to my supervisors and worked closely with them to make improvements to the new policy. 06/2006 to 09/2008 Staff Accountant Company Name － City , State 1. Oversaw all aspects of accounting for 21 Beauty First retail salons Monitored inventory control procedures and tracked any material variances Worked with store associates during yearly audits and ensured accounts were reconciled Monitored open purchases orders and provided feedback on any known issues Trained new accounting assistants on the proper way to monitor their assigned stores Reconciled cost of goods at the end of each month Closed accounts for end of month/year. 2. Bank Reconciliations Monitored deposits and verified to bank accounts Ensured credit cards balanced and processed any related fees Assisted in developing a new spreadsheet to track bank deposits Reconciled bank accounts for month/year end. 3. Sales Tax Calculated sales tax for all markets and issued payment Monitored product that was used in the salon and accrued use tax as necessary Reconciled tax accounts for the accounting manager at the end of the month/year. Education 1 2009 BBA : Accounting Friends University － City , State , USA GPA: GPA: 3.5 Accounting GPA: 3.5 Business Administration Baker University － City , State , USA GPA: GPA: 3.63 Business Administration GPA: 3.63 Skills Accounting, Accounts Payable, accruals, AP, AS400, automotive, trial balance, balance sheets, Bank Reconciliations, benefits, budget, counseling, credit, documentation, Finance, financial, Fixed Assets, forms, government, instructor, inventory, inventory control, Inventory Control, JDE, Managing, materials, meetings, Microsoft Office Suite, policies, Coding, Purchasing, reconciling, repairs, reporting, retail, Sales, SAP, Scheduling, spreadsheet, strategy, Tax, taxes, year end

ACCOUNTANT

FREELANCE GRAPHIC DESIGNER Highlights web & print design skills & software Visual Elements - Image/Photo Layout, Typography, Color Management Image & File Prep - Retouching, Resizing, Formatting, Packaging, Press Check, Software - Adobe Creative Suite (Photoshop, In Design, Illustrator, Acrobat, Creative Cloud) Tumblr, Square Space, Word Press, Basic HTML & CSS Microsoft Office (Word, Excel, Power Point), Outlook, Mac OS 10.11, Experience Freelance Graphic Designer 05/2016 － Current City , State Influential graphic designer for a high-end jewelry company in New York City where I brought originality, curiosity, enthusiasm, accountability and grit to the table everyday for nearly four years Started my own jewelry company called WYNDesigns out of college. The brand encouraged women to "wear their name proudly." GIA Accredited Gemologist Professional Played an instrumental role in the development of the Rollins College Women's Lacrosse Program, Captain Senior Year Website: www.lgoodwyn.com Rollins College Portfolio: http://www.blurb.com/ebooks/574209-envision-art design experience Created an icon logo for Evolve. Space, a company that provides open space environments where professionals and organizations can work, build and pursue their visions and missions in a modern, collaborative space. Working directly with the founder, I successfully brought his vision to life, providing him with a multi functional icon fit for different web and print scenarios. Graphic Designer & Assistant 04/2012 － 01/2016 Company Name City , State Lead graphic designer for the company's Madison Avenue Jewelry Boutique, owned by New York City Philanthropist Ann Ziff Produced all advertisements, exhibition invitations, and marketing materials, executing multiple simultaneously under demanding deadlines. Ran and oversaw the production process for all of the print & web projects listed above, executing multiple jobs simultaneously under demanding deadlines. Worked individually as well as collaboratively with the boutique manager, offsite art directors, producers, photographers, and printers. Presented all assets to the boutique owner in a clear and professional manner. Organized photo shoots, prepared pieces and their respective set ups prior to shoot, directed the photographers on product placement/layout during each shoot Updated and maintained the boutique's website and social media outlets (Instagram, Facebook, Twitter, Yext) As Event Coordinator, I managed logistics with offsite organizations cohosting each event, coordinated caterer, decorations, and handled rsvp lists Ran all jewelry production fabrication, and oversaw the shipping of raw materials and repairs for Tamsen Z Frequently communicated and assisted with boutique cliental directly, conducted and directed store inventory; updated jewelry database (Gemini) Handled all gift purchases and distribution for family, friends, clients, and members of several philanthropic boards, which included The Metropolitan Opera, Lincoln Center, and The Metropolitan Museum of Art Assisted with personal correspondence (edited Met Opera acknowledgement letters written on Ann's behalf and communicated these revisions to their development office), mail and phone management, scheduling, travel arrangements, all of which required excellent verbal and communication skills Owner & Designer, WYNDesigns (october 2011) Designed and sold bespoke key chains for the line, which I created and managed. Sold work at Amethyst, a jewelry boutique in Bethesda, Maryland. Donated pieces to charity auctions, such as the Children's Hospital Holiday Gala in Washington D.C. Experienced with sketching, hand sawing, welding, soldering, annealing, forging, bezel setting, sanding and polishing. 11/2011 － 03/2012 City , State Handled custom client orders, worked with customers, assisted with trunk shows, updated the website, created beaded jewelry for boutique. Education 2011 Bachelors Degree : Rollins College - Studio Art City , State GPA: GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma Studio Art GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma 2013 Gemological Institute Of America Completed courses in Jewelry Essentials and Colored Stone Essentials, Diamond Essentials 92nd Y, New York City (may 2010 University of Edinburgh: College of Art City , Scotland Completed courses in Metal Sculpture and Wire Jewelry, summer program 2009 Rhode Island School of Design City , State Completed Introduction to Metal Jewelry course, summer program Skills Adobe Creative Suite, Acrobat, Photo, Photoshop, advertisements, Art, Avenue, C, Color, com, communication skills, CSS, client, clients, database, functional, graphic designer, http, Basic HTML, Illustrator, Image, inventory, Layout, letters, logistics, logo, Mac OS, marketing materials, materials, Excel, mail, Microsoft Office, office, Outlook, Power Point, Word, Packaging, Press, print design, printers, repairs, scheduling, Sculpture, shipping, sketching, soldering, phone, travel arrangements, Typography, vision, Website, welding, written

DESIGNER

TELLER 3 Core Qualifications Results-oriented Client-focused Excel in customer service Quick learner Experience TELLER 3 March 2011 to August 2014 Company Name － City , State Current Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [SUNTRUST BANK] security and audit procedures. Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : Relocating to Harford Co. area . to TELLER SUPERVISOR May 1998 Company Name － City , State September 2010 Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD to TELLER. October 1997 Delivered prompt, accurate and excellent customer service. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to [1ST. NATIONAL BANK] security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. REASON FOR LEAVING : Was looking to advance and no available ways to do so. June 1994 Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary. REASON FOR LEAVING : Was involved in terrible head on car collision. Was not able to walk for a year . to SHIFT SUPERVISOR November 1991 Company Name － City , State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury

BANKING

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with nearly 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Advising C-level executives Effectively working in a large complex organization with multiple entities Nonprofit and Public Relations agency experience Experience in Adobe InDesign creative software and WordPress Experience Communications Consultant 08/2017 to Current Company Name City , State Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Authors and leads annual communication strategies designed to motivate, engage, and inform employees and key organizational stakeholders. Develops internal send-all emails reaching more than 200,000 Kaiser Permanente employees. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Built a communications function for the organization's research and development division which included establishing an intranet page, newsletter, monthly "stand up" meetings, quarterly all hands meetings, and roadshows to engage employees and key regional stakeholders. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Rapidly develops stories for external website that feature patient and physician perspectives on a variety of medical advancements. Led the organization-wide adoption and implementation strategy for new emergency communication system designed to keep employees informed and connected in the event of a crisis. Serves as the national crisis communication representative for The Permanente Federation and eight Permanente Medical Groups. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Provided consultation on communication strategies that support member engagement.  Lead project manager for regional flu communications. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.  Produced creative print and digital advertising content to favorably position the organization with key member and non-member audiences. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care.   Supported Legal department to ensure compliance with annual regulatory notifications to members.  Led cross-functional teams to draft a variety of communication that help members navigate the complexities of their health plan.  Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals.  Ensured organizational consistency in all aspects of communication to employees. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impacts to operations. Developed creative concepts for employee communication projects to a variety of internal clients and business partners.  Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.  Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Managed volunteers at client events. Organized speaking points for clients at public. Supported meetings and press conferences key clients and business partners. Wrote press releases and maintained relationships with members of the media. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.

PUBLIC-RELATIONS

6 - 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth as an education specialist within a school that is dedicated to the academic and socio-emotional success of its student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working with special needs students Classroom management Effectively work with parents Clear public speaking skills Achievements  Student Development Increased 6th grade Language Arts standardized test scores by 20%, analyzing pre and post data and by introducing more effective learning techniques such as technology integration and student-run lesson plans. Increased 95% of 6th grade reading comprehension scores of students reading on 4th and 5th grade level to on or above grade level by the end of the school year; with a program called Voyager Reading used for targeting weaknesses. Education Strategies Employed journalism writing techniques to 8th graders during instruction to improve the development of writing essays; and 95% of students mastered the Standard of Learning exam for the first time in four years the school was in "improvement" status. Counseling Served as student mentor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions; and making recommendations to guidance counselor. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Professional Experience Company Name City , State 6 - 8 Language Arts Grade Teacher 01/2005 to 08/2009 Developed lesson plans to meet academic, intellectual and social needs of students. Performed student background reviews to develop culturally diverse lessons. Used variety of teaching techniques to encourage critical thinking and discussion in Language Arts class. Empowered learners to reflect and self-assess performance. Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students. Developed, administered and corrected assessments in a timely manner. Earned positive verbal/written feedback from parents and administration regarding classroom instruction, management and student learning outcomes. Collaborated ideas for performance improvement during IEP meetings. Presented effective professional development learning strategies to faculty. Empowered students to engage in community opportunities beyond school. Company Name City , State Administrative Assistant to Chief Nursing Officer 07/2003 to 11/2004 Supported a team of four administrators with clerical duties, in addition to directly working for the chief nursing officer. Designed a new filing system for efficient work flow. Managed multiple projects for nursing directors. Handled multiple phone line system. Coordinated conferences on and off site. Documented reports on confidential patient concerns. Managed administrative calendars. Created correspondence and presentations using Microsoft Word Programs. Company Name City , State Administrative Assistant to Nursing Director 01/2001 to 01/2003 Managed the director's calendar and travel arrangements. Organized nursing conferences on site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City , State Project Manager 01/1997 to 01/2001 Headed the recruitment of clerical staff Trained five employees. Advised the president of staff promotion. Managed the release of press kits. Created and edited content for website. Collaborated with web designer on content layout. Designed stockholder certificates. Lectured at trade shows in Seattle and Paris. Instructed business professionals on the use of products and services. Education Master in Education : Instruction, Curriculum & Assessment 2014 Strayer University , City , State Graduated Summa Cum Laude, 4.0 GPA Professional Development : Education 2009 University of Phoenix 18 credits in education course work focusing on growing theories, reading methods, curriculum and instructional strategies. Bachelor of Science : Broadcast Journalism 2003 Brooklyn College , City , State 27 additional credits in sociology coursework Associate of Applied Science : Print Media Journalism 1996 Kingsborough Community College , City , State Skills Research journal databases, writing APA style, speed writing, note-taking, informal and formal observations, oral presentations, training and teaching, classroom management, evaluating and analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher.

ARTS

ENGINEERING LAB TECHNICIAN Career Focus My main objective in seeking employment with Triumph Actuation Systems Inc. is to work in a professional atmosphere where I can utilize my skills and continue to gain experience in the aerospace industry to advance in my career. Professional Experience Engineering Lab Technician Oct 2016 to Current Company Name － City , State Responsible for testing various seat structures to meet specific certification requirements.   Maintain and calibrate test instruments to ensure testing capabilities are maintained. Ensure data is captured and recorded correctly for certification test reports. Duties also dynamic test set-up and static suite testing. Engineering Lab Technician, Sr. Specialist Apr 2012 to Oct 2016 Company Name － City , State Utilized skills learned from LabView Course 1 training to construct and maintain LabView VI programs. Responsible for fabricating and maintaining hydraulic/electrical test equipment to complete development and qualification programs. Apply engineering principles to operate electrical, mechanical, and hydraulic systems to test pumps, motors, and actuators for aircraft. Work closely with Design Engineers and Lab Management to investigate performance/design issues. Completed Lean Six Sigma/5s training seminar. Assembly/ Test Technician Mar 2007 to Mar 2012 Company Name － City , State Lead technician overseeing three member crew responsible for maintaining high quality standards in a high volume production environment. Responsible for cargo door system actuators for Boeing 787 aircraft. Experience with hydraulic components that meet military and FAA regulations. Work closely with Engineering Group and Quality Assurance inspectors to resolve problems with development actuators. Munitions Systems Journeyman Mar 2003 to Mar 2007 Company Name － City , State Responsible for certifying small arms, actuation devices, bombs, rockets and other munitions items. Supervised work crews of 3-5 men while supporting USAF aircraft during Operation Enduring Freedom. Assembled rockets, bombs, and small arms for Operation Enduring Freedom. Train newly assigned personnel at Line Delivery section on transporting, loading, and delivering munitions to aircraft. Skills DasyLab, Labview, Mechanical, Electrical, Lean/5S, Hydraulic Testing, Test Stand Fabrication Education and Training Associates , Applied Science Electronics Engineering 2011 Forsyth Technical Community College － City , State Applied Science Electronics Engineering Associates , Applied Science, Munitions Systems Technology 2007 Community College of the Air Force － City , State Applied Science, Munitions Systems Technology

ENGINEERING

TEACHER Summary Highly enthusiastic ,motivated, responsible, caring, dedicated and committed High School Math Educator who has earned trust and respect from students, colleagues and administration for almost 19 years. Core Qualifications MA Education Effectively work with parents Knowledgeable in  Microsoft Word, Power point Presentation, Different Software like Derive, Google Docs,  Dropbox, Excel Experience working special needs students Motivating students Interactive teaching/learning Innovative lesson planning Learning style assessment Differentiated instruction Achievements Teacher of the Month in January 2011 Nominated Teacher of the Year in June 2011 at MCTM Teacher of the Month in May 2014 Qualified to apply for Teacher of the Year in Spring 2014.  Enriched with the different teaching strategies and techniques Gained the trust and respect of the students, parents, colleagues and administrators Appointed H3 team leader in the Math department Assigned as moderator of Math Mentors Club N ominated as one of the top 3  Most Outstanding High School Teacher for Junior Category in SY 2002 -2003 Elected FACAMPA Treasurer in the High School unit Nominated again as one of the Most Outstanding High School Teacher for Junior Category this SY 2004 -2005 Used to write for Vita Matematica, a Math Magazine published every quarter for all year levels. Rated Proficient Teacher since 2003 Had the highest percentage rate in the High School Assessment in May 2013 and May 2014 Had 100% percent rate passing in HSA in 2010 Professional Experience Company Name January 2009 to Current Teacher City , State  Subject/s Taught: Data Analysis for Regular and Honors, Algebra 1 for Regular and Honors, Intensified Algebra 1 for Regular and Honors, Geometry for Regular and Honors , Algebra 2 Honors, Bridge and Mastery Class in Data Analysis. Grade Level/s : 9th( Algebra 1 and Intensified Algebra 1 for Regular and Honors ) 10th AND 11th ( Geometry for Regular and Honors)1 1th ( Data Analysis Mastery Class , Geometry for Regular and Honors , Algebra 2 Honors ) 12th ( Bridge class) Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name March 2005 to June 2009 High School Math Teacher City , State Subject/s Taught: Geometry, Algebra Level/s : 9th , 10th , 11th Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name November 1997 to March 2005 High School Math Teacher City , State Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s : 9th, 10th Responsibilities: - complied with the school rules, regulations, and procedures; fulfilled the number of hours of actual teaching; attended faculty meetings and professional development seminars; monitored the behavior and academic performance of the student by always giving feedbacks to the parents through phone calls, conference and letters; gave coach class to those students who need help; made lesson plans, syllabus and instructional materials; submitted the reports and other documents related to work. Company Name June 1995 to March 1996 HIGH SCHOOL MATH EDUCATOR City , State Subject/s Taught: Algebra 1 Level: 1st year Responsibilities: complied with the school rules, regulations, practices and procedures; fulfilled the number of hours of actual teaching; did the academic counseling for those students who were in need; attended meetings, committee work, substitutions and other academic functions; acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; attended the quarterly parent-teacher conference; made lesson plans, tests with table of specifications, syllabus, visual aids, etc.  Education and Training Southwestern University Master of Arts : Math Education City , State , Philippines USA Math Education Philippine Normal University Math Education City , Philippines 30 units Philippine Normal University 2000 Master of Arts : Education City , Philippines Education 1994 Bachelor of Arts : Secondary Education Mathematics Cumlaude Secondary Education Mathematics Cumlaude Certifications Maryland Teacher Certificate (APC ), current Community Involvement member/sponsor of ASPCA Affiliations Baltimore Teacher's Union member since 2005 NCT member since 2005 AFT member since 2010 ​ Personal Information Place of Birth: Pampanga, Philippines Date of Birth: 20th of March, 1973 Present Resident in Carroll County, Maryland, USA Sex: Female Status: Married with no child Hobbies: International Travel, Cruising, Watching TV/Movies, Listening                  to the Music Interests Watching tv/movies, listening to the music, playing  candy crush, coaching the students  Skills Average computer literate Can apply CPR Can apply varied teaching skills ​ ​ Additional Information I had a license in CPR and was able to save two lives. I used to join the Medical Mission I used to be a member of Operation Smile I love helping the students who are struggling in their academics through coach class every day.

TEACHER

DANCE EDUCATOR Professional Summary Personable and proactive Clinical Mental Health Counselor and Registered Dance/Movement Therapist focused on building positive rapport with a diverse range of clients and adept at facilitating both individual and group therapy sessions. A critical thinker and detail-oriented with superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior and dynamics Group therapy, Expressive Art Therapies, and Dance/Movement Therapy Experience working with disabled persons. Experience with developmental disabilities Experienced working with adolescents, adults and geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 to Current Dance Educator City , State Plan and implement a dance curriculum for an arts-integrated urban charter secondary school for students in grades 7-12. Teach daily lessons following the Rhode Island standards for education. Present all class material and policies accurately and clearly for five classes each semester. Use a variety of teaching methods such as lectures, discussions and demonstrations. Meet with parents and guardians to discuss students' progress at least once per semester. Enforce both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Assessed student progress weekly, monthly and quarterly. Monitored students for destructive or unhealthy behavior and reported concerns to guidance counselors. Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Company Name July 2012 to Current Dance/Movement Therapist - Clinical Mental Health Counselor City , State Planned an implemented a healing arts program, meeting the patient's level of functioning, in collaboration with the psychiatric care team to support patients as outlined in their treatment plans. Met with patients in group and 1:1 sessions utilizing Dance/ Movement therapy techniques to facilitate understanding and practice of coping skills; help foster and enhance communication, build self-esteem, creativity, socialization and physical movement for psychiatric patients. Provided evaluations to the care team on patient and family response to the program to enhance the quality of care. Worked with children, adolescents, adults and geriatrics who are suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Company Name September 2014 to November 2014 Dance/Movement Therapist City , State Grant funded program. Provided dance/movement therapy for children and adolescents with developmental disabilities. Helped build communication skills, social and interpersonal relationships in a supportive community. Company Name July 2013 to November 2013 Mental Health Counseling and Dance/Movement Therapy Intern City , State Worked with adults with severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Assistance in providing direct care and support to patients as outlined in their treatment plans. Observation and reporting of patient information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Delivering group therapy sessions with a variety of patients in groups Planning a series of movement sessions around a particular patient or group's requirements; helping patients emotional difficulties through the medium of movement. Company Name August 2011 to August 2012 Dance/Movement Therapist - Clinical Mental Health Counselor Intern City , State Assistance in providing direct care and support to students as outlined by their treatment plans. Worked with students ages 11- 18 years of age in a Charter school setting. Developed treatment plans, interventions, including IEP's and RTI's as needed. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. Acted as a role model for clients by exhibiting positive behaviors. Developed case files and treatment plans under the supervision of the clinical psychologist. Met with students in group and 1:1 sessions utilizing Dance/ Movement therapy and counselor techniques to facilitate understanding and practice of coping skills; help foster and enhance communication skills, build self-esteem, creativity, and interpersonal relationships. Implemented therapeutic plans for each child and recorded child's progress in case file. Observed and reported student information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Planned and implemented daily therapeutic activities including but not limited to; fitness, dance, art, and music therapy, teaching coping skills, relaxation techniques, and appropriate social skills. Company Name January 2004 to January 2011 Sole Proprietor/ Artistic Director City , State Complete operations of running a small business, including but not limited to; all financial procedures with particular attention to Federal, State, and local requirements. Hired and managed staff, students, and independent agents. Developed and implemented marketing plan for each new dance season. Organized and planned community outreach events. Planned and implemented weekly lessons, teaching movement skills, and choreography to children and adults of all dance abilities. Planned, organized and directed performances, including but not limited to; deciding on a theme, ordering costumes, choosing music, renting a venue, having all appropriate documentation completed such as fire marshal approval, insurance, printing and sale of tickets, hiring technical staff. Education Lesley University 2014 Master of Arts : Expressive Therapies City , State Dance/Movement Therapy with a specialization in Clinical Mental Health Counseling Rhode Island College 2004 Bachelor of Arts : Dance Performance City , State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate and Conference Presenter Dance Alliance of RI Rhode Island Association of Health, Physical Education, Recreation, and Dance (RIAHPERD): Presenter and Dance Educator of the Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, and Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative and open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz and Tap Computer skills: Proficient in Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs and Avator.

ARTS

CLASSROOM TEACHER Professional Summary Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience. Skills Microsoft office with modern classroom technology Conflict Resolution Training IEP familiarity Organization/Planning First Aid and BLS CPR Training Positive learning environment Student-centered learning Lesson planning Classroom management Grading procedures Technology integration Punctual Inquiry-based learning Test proctoring Work History Classroom Teacher , 08/2014 to 06/2017 Company Name – City , State Performed all aspects of classroom management  Instructed students and provided individual support as needed. Documented attendance, assignments, grades and participation. Planned lessons, activities and trips to cover all required course material. Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Developed activities and integrated technology to diversify instruction. Met with parents to resolve conflicting educational priorities and issues. Created new lesson plans based on course objectives. Classroom Teacher , 08/1998 to 06/2014 Company Name – City , State Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Administered quizzes and tests to assess student understanding of material. Documented attendance, assignments, grades and participation. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. Served on School Affiliation Board and revised the institute's policies and rules. Created new lesson plans based on course objectives. Met with parents to resolve conflicting educational priorities and issues. Classroom Assistant , 08/1989 to 06/1998 Company Name – City , State Maintained student safety in classroom and outside environments. Documented behaviors, interventions and results. Met with team of professionals from different disciplines to implement comprehensive action plan. Worked with individual students to provide personalized educational, behavioral and emotional support. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Prepared instructional materials for group and one-on-one use. Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest. Interests Education/Parenting Teacher Activities:  South Carolina Education Association 4-H Member/Teacher Environmental Awareness Club Advisor  Prom Coordinator  and Junior Class Sponsor  Volunteer at Boys and Girls Club of Rock Hill  Detention Hall Teacher  Progressive Planning Committee  Emergency Action Team Member  First Responder Team Member Education Masters of Arts : Teaching Social Studies , May 2018 Winthrop University - City , State Teaching Social Studies GPA: 3.8 Bachelor of Arts : Sociology , June 1998 Coker College - City , State Sociology GPA: 3.0 April 2018 Rock Hill High School - Northwestern High School - City , State Skills Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops Additional Information Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Accomplishments Student Progress Conferences Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development. Targeted Development Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. Student Mentor Volunteered as temporary student guidance counselor to help resolve student personal issues. Curriculum Implementation Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education. Certifications SC  Certified SCST Read to Succeed certification First aid and CPR certified

TEACHER

ENGINEERING ASSISTANT Summary Product and Process engineer with more than three years of experience with leading projects on new product development, new model assembly launch, quality and Toyota production systems. Extensive understanding on process engineering and design and development of automotive systems. Skills C, R, Catia, AutoCAD, ANSYS, Microsoft office, Product Project Management, GD&T, Minitab, Kanban, Kaizen, FMEA. development. Toyota production systems, APQP, PPAP, 8D, 5 why, KPI's, Reliability SAE Standards, Vehicle ergonomics, DVP&R, QCC, CNC engineering. Programming Experience 07/2017 to 08/2017 Engineering Assistant Company Name － City , State Developed Delphi's SPQVC (Safety, People, Quality, Volume & Cost) metrics to cut assembly issues by 10%. Developed APQP, cost estimations and integrated new fuel injectors models in the remanufacturing process line. Performed PFMEA, root cause analysis and lead cross functional teams to resolve quality downtime issues. Sustained and monitored lean manufacturing (5S, workplace safety, Kaizen, Single piece flow) and drove continuous improvement. 06/2013 to 06/2016 Engineer Company Name － City , State Designed, developed, tested and introduced new product in the manufacturing line. Developed control plans and schedules to support prototype development, pre production and zero defect production parts launc h. Studied market forecast, conducted benchmarking and manufacturing cost analysis for new product introduction. Lead APQP, DVP&R and PPAP development and conducted DFMEA for new product development. Scheduled and coordinated phases of project (cost, tooling, equipment,) to develop 'World class model line manufacturing' imp lementing (TPS). Successfully launched new product assembly project worth $100 million adhering to Toyota standards. Performed design reviews, documented BOM and created assembly process documentations. Reduced manufacturing costs by 30% by improving SQD (Safety, Quality & Delivery) KPI's metrics. Performed and ensured quality and reliability of processes and developed validation recovery plans. Spearheaded cost estimations and closure of non-conformance reports using quality tools (Pareto charts, Fishbone analysis, 8D, 5Why, FMEA). Developed actions for IPQPR's (In process quality problem reports), SQPR's (Supplier quality problem reports) to present to Japanese quality teams. Prepared product and process engineering change requests (ECR's) documentations, cost reduction proposals and presented to management. Developed manufacturing process layout, control plans, work instructions and PFMEA. Major Projects. University of Michigan Dearborn Product Development - Designed a manually operated juicer using CATIA V5, prototyped the part using additive manufacturing (3D Printing), used benchmarking, customer surveys, DFMEA and brainstorming methodologies to build its business portfolio using lean canvas. Occupant package design - Assessing driver requirements like seat track length, head clearance, entrance height, steering wheel height and diameter, accelerator heal point and other important driver's requirement to design a new compact sedan with the help of Anthropometric data and SAEJ1100v005, SAEJ1516v002, SAEJ1517v002 and benchmarking analysis. Vehicle package analysis and evaluation of cargo compartment - Analyzed vehicle attribute requirements like cost, quality, operation and packaging of cargo compartment by benchmarking three entry level sedans and evaluating the results using ANOVA for customer feedback reliability. Analysis of driver door interior trim panel using Quality function deployment (QFD) - Evaluated HMI logical layout and packaging of systems in interior trim panel by benchmarking compact sedans, interviewed customers for user experience, used QFD to take suggestions to find area of improvements. Exterior and mechanical package analysis - Developed interface diagram and interface matrix to represent various functions between components. Studied vehicle anatomy by decomposing the vehicle into systems, sub-systems, and components. Vehicle body side aperture spot welding - Conducted detailed analysis of spot welding of BIW, determined robot base and end effector motion and the factors for complete station design using 4M. Gearbox FMEA - Conducted detailed study on potential failure causes in 6X4 truck gearbox casing failure in fracture using DFMEA and PFMEA. Implemented DFA and DFM to derive optimal design for ease of assembly and disassembly of gearbox casing. Design for assembly - Proposed assembly line for plant with 138 stations for volume requirement of 240k vehicles, analyzed the JPH, throughput, bottleneck, labor hours, number of shifts and operators, length of station and line speed. Six Sigma - Implemented lean six sigma concepts to improve the efficiency of base coat usage at body paint shop by DMAIC methodology. Education and Training 04/2018 Master of Science : Manufacturing Systems Engineering University of Michigan Dearborn － City , State Manufacturing Systems Engineering 06/2013 Bachelor of Engineering : Mechanical Engineering Visvesvaraya Technological University Mechanical Engineering Skills anatomy, AutoCAD, benchmarking, CATIA, CNC, cost analysis, ergonomics, lean manufacturing, manufacturing process, Minitab, packaging, process engineering, Product Development, surveys, validation, welding

ENGINEERING

ASSISTANT TEACHER Summary An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student.  Highlights Excellent classroom management Data-driven curriculum Effectively works with parents  Differentiates instruction Collaborates with Colleagues  CPR/First-aid certified SEI Endorsed  Special Edu. Certified  Dual Certified  Competent in SMARTboard technology Elected member of School Site Council  Experience 09/2014 to Current Assistant Teacher Company Name － City , State Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans. Applied progressive teaching principles to a class of 9 Social-Emotional students.  Taught Social Studies and Math to grade 8. Established and enforced rules for behavior and procedures for maintaining order. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. 09/2014 to 06/2014 Teacher Assistant Company Name － City , State collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting. Created conditions for social-emotional students to make academic and life skill gains.  Kept consistent communication with parents to address student's weekly progress.  09/2013 to 08/2014 Severe Special Education Paraprofessional Company Name － City , State Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans. Supported and modified curriculum in the general education setting, in order to best meet the needs of the student.  Worked 1:1 with severe disabilities.  Provided 1:1 support, as a job coach in an alternative setting.  Assisted the severe special education in explicitly teaching life skills to a group of 7 students.  Education May 2016 Master of Arts American International College － City , State Moderate Disabilities 5-12 SEI Endorsement  3.72 GPA ​ May 2013 Bachelor of Arts Emmanuel College － City , State Bachelor of Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License  History 8-12 Preliminary License SEI Endorsement  Severe Disabilities Initial License * Pending 

TEACHER