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IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator).

CONSULTANT

RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company. Experience March 2014 to November 2014 Company Name City , State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports. August 2010 to February 2014 Company Name City , State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production. February 2009 to July 2010 Company Name City , State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines. Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower. Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower’s credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors. April 2008 to January 2009 Company Name City , State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities. Coordinated activities for the physician and client during the interview process until closing. September 2007 to April 2008 Company Name City , State Account Executive Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars. April 2007 to August 2007 Company Name City , State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process. July 2004 to April 2007 Company Name City , State Loan Processor/Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period. June 2003 to July 2004 Company Name City , State Retail Mortgage Account Executive Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads. November 2002 to June 2003 Company Name City , State Retail Loan Officer Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003. May 2001 to July 2002 Company Name City , State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com. Education 2004 University of Phoenix (Dallas Campus) City , State , United States Masters of Business Administration : Business Administration 1998 Texas Tech University City , State , United States Bachelor of Science Degree : Telecommunications & Marketing Telecommunications & Marketing Skills

BPO

SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile Seasoned Health Care Leader and clinician with deep operations experiences spanning multiple markets and health care delivery systems.   Demonstrated ability to lead complex projects to successful completion, working with multi-disciplinary teams – Executive Leadership teams, physicians, management and staff/clinicians.  Excellent communication skills, creative strategic thinker and collaborative team builder.  I have spent the last 18 years serving leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with Deloitte Consulting LLP.  Seeking opportunities to work with innovative, cutting edge organizations targeting healthcare transformations. Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation with Change Management Healthcare Informatics (merging technical with operations) Creating and Maintaining a Performance Bases Culture Growing and Developing High Performing Team Oncology/Transplant RN with pharmaceutical research experience Core Accomplishments Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations Management of $100M++ budgets Management of on-going communication with Board of Directors and C Suite Facilitated communication and strategies to build and improve Physician Adoption Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects Implemented targeted benefits, metrics and Best Practices, as a part of clinical transformation efforts, resulting in tangible bottom line financial benefits Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice Provided advisory services to enable clients to manage ever changing Healthcare Landscape  Provided Leadership and Project Management to large, complex multi year technical and operational transformations Clients served include:  Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement Director of Home Care Services May 1996 to May 1999 Company Name Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban) Participated in the planning and implementation of merger and acquisition of additional homecare company Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty Executive Director/Owner February 1993 to May 1996 Company Name Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs. Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families. Center was first of it's kind to receive JCAHO certification. Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility. Contracted with third party payors and insurers for reimbursement. Nurse Manager/RN January 1984 to January 1993 Company Name Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country. Managed a 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served as a member of the design team that developed the facilities planning, workflow design and patient care "experience" for a new 300 bed pediatric hospital. Education Bachelor of Science : Nursing Ursuline College － City , State Executive Healthcare Management Certification CWRU Weatherhead － City , State MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work Publications/Presentations Optimization after Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver

HEALTHCARE

BUSINESS DEVELOPMENT MANAGER Experience January 2014 to Current Company Name City , State Business Development Manager Platform for video content and targeted native video ads Report to COO and CRO with new business initiatives and business strategies for publishers and advertisers. Launched Cinema6's first campaigns, with a premium spirits brand and athletic brand resulting in 100% profit Negotiated contracts with 3rd party vendors (Jun Group, Veeseo, Adblade, Bidtellect). Adding clients to partner with by phone, email and meetings resulting in the creation of a pipeline for Cinema6 Compose weekly reports on new business, campaigns and other daily tasks. January 2013 to January 2014 Company Name City , State Sales and Service Desk Specialist Private Wealth Management - Alternative Investments Supported and managed relationships with Financial Advisors in the Pacific Northwest and Mid-America regions, as well as throughout the country and internationally. Educated Financial Advisors on specific Alternative Investment products on the Merrill Lynch platform, including strategies, fee structure, and purchase and redemption schedules. Identified as the Sales and Service Desk Specialist with the highest and most consistent call record, leading the team in services provided to Financial Advisors that called on the Alternative Investments Service Desk. Developed and helped launch the Best Practitioner program for Financial Advisors geared towards generating new business on the Alternative Investment platform. Awarded 2013 Alternative Investments Most Net Sales to Budget for the Pacific Northwest Region. January 2010 to January 2013 Company Name City , State New Business Director Provided financial solutions for client that reduced cash flow expenditures and realized losses on assets by utilizing those underperforming assets to offset media expenditures. Responsible for introducing ORION Trading to 75-150 accounts with annual media budgets in excess of $4mm on advertising including, but not limited to television, radio, digital print, and OOH, nationally and locally. Sourced and maintained relationships with corporate executives at Fortune 1000 organizations. Responsible for sourcing and brokering new business with significant clients including Vail Resorts, Cargill, Pergo, Black and Decker, and Colonial Williamsburg. Responsible for production of monthly newsletters for ORION clients and employees on current innovations that provided creative solutions to business problems. January 2008 to January 2009 Company Name City , State Sales Manager Maximized Showtime Networks subscriber growth and revenue in affiliate customer service centers in the Mid-West and Western territories. Managed 10 accounts in the cable industry sector with $894,623 of combined revenue and maintained a 1% account net growth, in a television advertising environment that exhibited significant declines in growth. Led on-site training by educating and motivating affiliated Customer Contact Personnel, which included 15-20 people per training on product, sales, retention, new product introduction, and created and implemented motivational methods to influence sales. Led new business development initiatives in Seneca, SC and Seattle, WA, territories that directly resulted in increased revenue from locations that previously generated zero advertising revenue. Established and maintained an extensive network of clients through calls, meetings, and designed client management events. July 2006 Company Name City , State Summer Analyst Conducted research for Portfolio Managers on portfolio investments including analyses of 10-K and 10-Q reports. Tracked the trading volume and prices of key stocks for institutional and private clients, producing weekly reports to various Portfolio Managers and assisted the trading desk with market database analysis on prospective trades. Education 2007 HOBART COLLEGE City , State Bachelor of Arts : English English May 2007 Media and Society Media and Society Interests Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Additional Information Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Skills ads, advertising, Avid, budgets, Budget, business strategies, cable, cash flow, coach, client management, content, contracts, SC, client, clients, customer service, database analysis, email, Financial, Investments, market, meetings, Microsoft Excel, Power Point, Microsoft Word, network, Networks, new business development, newsletters, Personnel, producing, profit, radio, Research, Sales, phone, television, video

BUSINESS-DEVELOPMENT

JEWELRY DESIGNER AND OWNER Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Highlights Microsoft Office proficiency Proper phone etiquette Time management Flexible Professional and mature Strong problem solver Works well under pressure Social media knowledge Database management Customer service-oriented Meeting planning Travel administration Legal administrative support Self-starter Experience Current Company Name City , State Jewelry Designer and Owner Hand crafted beaded and one-of-a-kind clay jewelry creations. Store presence on Etsy.com. Business is promoted throughout various social media outlets. My objective is be involved in local arts and crafts shows. September 2013 to April 2015 Company Name City , State Logistics Service Representative Safely transported lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material. Operated a hand-held scanning device to accurately track items through the transportation cycle. Strictly observed operating policies, procedures and service schedules. Demonstrated safe and courteous driving behavior. Presented a professional image to clients and the public through appearance and interaction. Conducted pre/post trip vehicle inspections and maintained a clean, neat, and orderly vehicle. Provided highest level of customer service. April 2009 to August 2013 Company Name City , State Courier/Driver PRIME INC: Over the road team truck driver; refrigerated division transporting goods throughout the US and Canada Courier of expedited small package delivery throughout Ohio and surrounding states. EXPRESS-1: Over the road team truck driver; box truck division transporting goods throughout the US and Canada. October 2002 to November 2008 Company Name City , State Legal Administrative Assistant Assistant to the Executive Vice President and General Counsel of a commercial real estate developer. Provided additional support to the Senior Vice President of Asset Management and the Human Resources Director. My primary responsibilities included, but were not limited to: Typing correspondence and legal documents; Transcription; Creating AIA (American Institute of Architects) documents; Maintaining executives' calendars; Scheduling appointments, meetings, travel arrangements; Maintaining legal filing system, confidential employee files and managed employee time off records; Maintaining records management for on-site and off-site document storage; Preparing expense reports; Maintaining confidential legal binders and closing bibles; Screening, handling and forwarding incoming calls; Acting as back up assistant to the Chairman & CEO of the company; Responsible for purchasing the office supplies, office equipment, stationery, business cards and other miscellaneous supplies; Preparing accounting budget reports on all purchased products and performing tasks in an extremely confidential, timely, accurate and efficient manner. November 2001 to September 2002 Company Name City , State Customer Service Representative Inbound member services call center. My primarily responsibilities included helping members understand their prescription drug benefits and processing home delivery service prescription orders for members via telephony computer system. March 1997 to April 2000 Company Name City , State Realtor Associate •Listed and sold properties both residential and commercial. My responsibilities included: Promotions and advertising; Working closely with mortgage companies, home inspectors, buyers, sellers and attorneys and general administrative duties October 1994 to March 1997 Company Name City , State Sales Support Coordinator Coordinated Shipments for Trades Shows, Electronics, Special Commodities and Household Goods. Primary responsibilities included: Extensive customer contact; Entering and processing orders; Handling support for sales force and assisting with advertising campaigns. April 1991 to October 1994 Company Name City , State Leasing Professional 380+ Unit Property; Received rents; Data entry of monthly rental information in computer system (PropertyPlus software program); Pursued collection of delinquent rents; Liaison for financial assistance for tenants that were in need of assistance; Updated renewal records three months prior to lease expiration; Handled security deposits and withdrawals; rent adjustments; Delinquency and credit balance reports; Processed applications for approval through district office; showed available units to prospects; prepared maintenance work orders and all administrative duties. February 1989 to April 1991 Company Name City , State Subsidy Administrator/Leasing Professional The Plaza Apartments is a 520 unit, two building high-rise property for the elderly, handicapped, and disabled. My primary responsibilities were to establish rents for the tenants based on income, assets and medical expenses, based on HUD regulations. I reviewed, verified, re-certified and notified tenant and HUD of rents and subsidy amounts approved by the Federal Government. Other responsibilities included preparing service orders, working with security, move-in inspections and bi-annual inspections of units to coincide with order of the Fire Marshall. General office duties which included purchasing of office supplies. Education 1973 Gates Chili HS City , State High School Diploma Skills Account receivables and payables, administrative duties, AIA billing, scheduling appointments, customer service, data entry, expense reports, filing, general office duties, real estate legal documents, office equipment, purchasing, scanning, telephony, transcription, travel arrangements, typing 50-60 wpm, managing executive calender, Internet and social media proficient

DESIGNER

DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS Summary Accomplished senior manager with over 15 years of experience leading complex projects and managing resources to optimize enterprise technology and support business objectives. Committed to quality and service excellence with aptitude for launching new technology platforms. Subject matter expert in Information Security Risk Management. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solutions. Highlights OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry), Telephony Systems: Cisco CUCM Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite Experience Director of Information Technology and Analytics January 2005 to Current Company Name － City , State Market-leading global credit asset management firm with $4 Billion AUM and over 120 employees worldwide. Directed the firm's word-wide Information Technology strategy. Established and instituted policies, procedures and technology to mitigate corporate security risk and position ZAIS for Sarbanes-Oxley act compliance. Identified process improvement opportunities and recommended solutions and budget requirements to management committee. Managed team of 6 resources responsible for technology management and support operations encompassing all aspects of IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks and videoconferencing. Directed project teams through all lifecycle phases handling technical escalation events. Evaluated and deployed DLP solution. Chairman of the firm's cybersecurity committee responsible for advancing the firm's security posture. Selected Accomplishments Developed and led a technology strategy for the firm that supports strong business alignments, increases profitability and provides a sound, flexible and reliable foundation for the future. Enabled revenue growth by leading the timely deployment of high-performance virtual computing environment to support new models created by internal development teams. Created Incident Response Policies and Procedures rooted firmly on the NIST framework. Developed and lead breach rehearsal scenarios both for executive roundtable tests and technical response team practices. Designed Data Governance and Classification Policies particularly in regards to Personally Identifiable Information (PII). Evaluated and deployed Data Loss Prevention system (Symantec) and created escalation procedures to comply with the firm's Data Governance Policy. Managed all security vendor relationships through the contract negotiation lifecycle and Service Level Agreement reviews. Developed associates to their fullest potential by providing challenging opportunities that enhanced associate's career growth. Recruited and developed appropriate talent pool to insure adequate bench strength and succession planning. Managed logistics, procurement and deployment of IT infrastructure in Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore and Tokyo locations inclusive of establishing a sustainable model for support. Established a viable Disaster Recovery strategy with a physical to virtual solution and liaison with all business units to generate the firm's Business Continuity plan. Spearheaded the analog to VOIP conversion of ZAIS IPT and video infrastructures (Cisco CUCM environment). Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment. while developing robust help desk systems and processes for improved trouble ticket initiation and visibility. Led the firm's Cybersecurity enhancement effort by managing the design, implementation and maintenance of the Advanced Threat Protection system, Next Generation Firewalls and Mobile Computing Security. Developed the firms Cybersecurity Policy and Incident Response Team firmly rooted on the NIST framework. Responded to audit requests from potential and current investors, met with them to discuss finding, and guided them through the due diligence process. Responded to external auditors and lead remediation efforts if needed. Reported all audits to the executive board. Fostered a culture of security awareness in the firm by obtaining executive level support for Cybersecurity initiatives and enabling acceptance of security measures through user education. Information Technology Manager January 2002 to January 2005 Company Name － City , State Manufacturing firm with over 100 year history and 170 employees. Directed hardware and software configuration, installation, troubleshooting, and support activities. Oversaw administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms. Established and managed relationships with technology vendors and service providers. Monitored and tracked call volumes, service requests, and performance metrics. Led work order documentation and change request management. Selected Accomplishments Designed and led Windows 2003 migration team. Administered CISCO multi-VLAN layer 3 switched LAN\WAN. Designed and administered CISCO VPN solution. Led the procurement, configuration and administration of all infrastructure projects. Engineered and deployed Microsoft Exchange 2003 solution including web access/spam protection/security. Planned and implemented Enterprise Resource Planning project. Responsible for disaster recovery plan/execution. Supervised IT staff and coordinated all consultants. Systems Administrator January 2000 to January 2002 Company Name － City , State Consulting firm providing portal technology to enterprise customers. Administered and supported 250 client node Windows NT environment. Planned, configured and administered the upgrade of Windows NT to Windows 2000. Maintained DNS, WINS and DHCP in multi-site environment. Maintained 85 node development server environment. Engineered and deployed System Management Server 2.0 infrastructure. Designed Workstation and Server imaging system using Symantec Ghost. Performed daily network monitoring tasks including backups (Veritas) and log checks. Data/Systems Administrator January 1998 to January 2000 Company Name － State Global provider of information technology products and services (3 Billion in revenue) Oversee and modify the daily download of data from several distributors. Uploaded data to appropriate SQL databases. Maintained and perform hardware/software upgrades on Windows FTP servers. Education Bachelor of Science : Psychology/History , 1998 Rutgers University － City , State Psychology/History Skills Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN

INFORMATION-TECHNOLOGY

SALES EXECUTIVE Summary SALES EXECUTIVE Results driven, customer centered sales executive with 24 plus years of experience in different industries. Proven ability to meet sales quotas and deadlines, successfully capitalizing on growth of customer base while maintaining sales integrity and positive morale. Articulate communicator and trusted associate with the ability to connect to a wide variety of customers and prospects. Highlights Leadership Organization & Planning Sales Presenting Customer Experience Customer Retention Marketing Strategy Discovering Customer Needs Coaching & Mentoring Revenue Generation Knowledge Of Market Employee Relations Forecasting Relationship Building Performance Management Customer Prospecting Excellent Communicator Sales Reporting Networking & Rapport Building Experience Sales Executive 12/2013 to Current Company Name City , State As the main sales person for the company, was in charge of Achieved 7% revenue growth over prior year, generating an 11% increase in profits Analyze current market and consumer trends thru sales data, interpreting the data to vendors, and management in an effort to capitalize on the sales and profit opportunities Full responsibility and management of cost controls, inventory control, budgeting, scheduling and P&L accountability Responsible for recruitment, retention, training, and other HR functions for over 40 employees to ensure quality and standards are executed in conjunction with corporate expectations Daily involvement with inventory accountability system; ensuring accuracy and availability Act as a liaison between numerous vendors to maintain a retail environment that consistently provides our guests with the products they desire and meets sales quotas Execute key marketing and promotional initiatives and strategies to maximize sales and profit margins in alignment with company goals Rated in top 10% of company Customer Service Index scoring of over 550 locations Responsible for maintaining superior operational standards and customer service levels Provide sales leads to our corporate office based on knowledge of key customers, resulting in over 300k additional fuel gallons purchased by these key customers Handle various fuel issues ensuring compliance with EPA standards and inspections. Store Sales Manager 03/2007 to 11/2011 Company Name City , State As the Store Sales Manager I designed and implemented corporate strategy for new business development and contract negotiations for this location. I utilized various systems to record and analyze sales figures to effectively forecast for future planning. Proactively managed all HR processes for 15+ team members ensuring policies were aligned with corporate standards. My strong leadership, and focus led to my promotion from small volume sales store into the largest in the area, the training location for the geographical area, and multi-unit management of two units for a substantial time period. Achieved 20% revenue growth in 2011 generating annuals sales of $7M Generated at minimum 9% revenue growth year over year (2007 to 2011) Executed merchandising direction of the store while analyzing market trends and competitor data to maximize sales Maintained awareness of market trends in the retail industry, monitoring what local competitors were doing and proactively staying ahead of the competition Handled any escalated customer issues brought to me by my team Managed sales floor merchandising presentation and stock levels Solely responsible for several HR functions including; recruitment, on-boarding, performance management and employee development. Sports Marketing Intern 08/2005 to 12/2006 Company Name City , State As an intern with UNCW's sports marketing department I was able to combine my business acumen and love of college sports into a fulfilling experience. I worked with a team of individuals to develop and execute several high profile events that are still in existence today. Assisted in the development of Midnight Madness, the University's largest sporting event Collaborated with other department members to develop and maintain a successful sports loyalty program known as Team Teal Handled promotions and activities at various sporting events Responsible for opening and preparing the Seahawk shop for daily sales and customer satisfaction. Education Bachelor of Science : Communications December 1995 East Carolina University Communications ServSafe Certified 3/19/2018 Skills budgeting, Coaching, contract negotiations, customer satisfaction, Customer Service, direction, Employee Relations, focus, Forecasting, HR, inventory, inventory control, Leadership, analyzing market, Marketing Strategy, market trends, marketing, Market, Mentoring, merchandising, office, Communicator, Networking, new business development, Performance Management, policies, Presenting, processes, profit, promotion, quality, Rapport, recruitment, Relationship Building, retail, Sales, Sales Manager I, Sales Reporting, scheduling, strategy, employee development

SALES

MATERIAL AND TOOLING CONTROL LEAD Summary Qualified  manufacturing manager and electrician  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. Looking for a long-term position with an organization that values organizational culture and integrity. Highlights Certified forklift operator Back hoe operator Electric palette jack operator Pipe laying, threading, and bending Safety trained and oriented Blueprint reading Excellent driving record Strong communication skills Work Experience Material and Tooling Control Lead 01/2012 to Current Company Name City , State Helped achieve company goals by supporting production workers.  Identified and implemented change in workplace policy and procedure to positively effect production rate and quality. Supervised team of eight skilled production and tooling machine operators. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals. Troubleshooted problems with equipment, devices or products. Operated manufacturing machinery such as a forklift, hem saw, sheer, table saw, chop saw, drill, and recipicating saw. Bale Inspector 01/2011 to 01/2012 Company Name City , State Changed equipment over to new product. Adjusted machine feed and speed if machine malfunctioned. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Safely operated a forklift. Chef 01/2011 to 01/2012 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Displayed a positive and friendly attitude towards customers and fellow team members. Electrician Apprentice 01/2008 to 01/2009 Company Name City , State Worked on projects, which provided value to the department, the company, and the client base. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Frequently worked overtime, weekends and holidays. Co-owner / Martial Arts Instructor 01/2007 to 01/2012 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Contributed to the operation of a clean, friendly and well maintained health club. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led learning enhancement classes focused on improving martial arts and people skills needed for success in their fitness goals. Electrical Forman 01/2005 to 01/2008 Company Name City , State Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner. Maintained open and effective communications with project teams to increase productivity. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Installed all electrical wiring during remodeling projects. Frequently worked overtime, weekends and holidays. Electrician 01/1999 to 01/2004 Company Name City , State Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Installed all electrical wiring during remodeling projects. Laid and threaded pipe. Frequently worked overtime, weekends and holidays. Skills Ability to operate forklifts, backhoes, electric palette jacks, and other heavy machinery. Proficient with Microsoft, Estitrack, and Dynamics AX programs. Proficient in scheduling, training, and managing a manufacturing floor. Efficiently able to provide customer service. Management experience for up to 20 people on manufacturing floor Installation of underground utilities and piping. Ability to install and operate electrical products such as meter centers and panels. Ability to favorably introduce change in the workplace environment. Pipe fitter. ​ Education High School Diploma 2000 Northside Skill Center City , State Electricians License : Electrician Northeast Flordia Builders Association City , State , USA

ARTS

AVIATION MAINTENANCE TECHNICIAN Profile Forward-thinking Aviation Maintenance Technician with hands-on experience performing quality troubleshooting of all aviation mechanical and electrical subsystems. Professional Experience Aviation Maintenance Technician May 2010 to July 2014 Company Name － City , State 21st May 2010 Accepted and deployed to Aviation Maintenance School. Completed 20 weeks of full time aviation maintenance school in which I was taught how to inspect, service, maintain, troubleshoot and repair aircraft engines, auxiliary power units, propellers, rotor systems, power train systems, and associated airframe and systems-specific electrical components. We serviced, maintained and repaired aircraft fuselages; wings; rotor blades; fixed and movable flight control surfaces; and also bleed aircraft air, hydraulic and fuel systems. I was also trained to filled aircrew positions such as flight engineer, flight mechanic, loadmaster, dropmaster, sensor-systems operator and basic aircrewman. United States Ceremonial Honor Guardsman November 2007 to May 2010 Company Name － City , State 7th January 2008 Hand selected by Drill Instructors to serve two years in the Coast Guard Honor Guard stationed in Washington D.C. where I represented the Coast Guard in high profile events around the world. Setup Department Mechanic January 2005 to November 2007 Company Name － City , State Worked for for the largest motorcycle dealer/maintenance company in Reno Nevada. July 2005 I was in charge of three personnel to build and deliver new vehicles and repair and deliver used vehicles under strict time constraints. Job consisted of troubleshooting, ordering, and installing parts required for repair with maximum potential profit on used vehicles. Ensuring safety of new and used vehicles before delivery to customers. All customers receiving our products would receive a safety briefing and product demonstration before transferring possession. Accomplishments Michaels Reno Powersports   1st May 2006 promoted to quality control of Michaels Reno Powersports all products built before delivery to the customer. There were 0 safety violations since I was put in charge of quality control with 0 customer complaints unresolved for each individual product produced. Coast Guard Honor Guard   1st June 2008 promoted to head Body Bearer responsible for conducting and organizing a team of 6 that performed more than 61 funeral services for late Coast Guard Veterans in Arlington National Cemetery and around the nation. 8th August 2008 Promoted to the head of the Silent Drill Team responsible for organizing 25 people to perform at events around the nation. Coast Guard Aviation   Supported over 2,500 flights on the ground. Completed Fueling operations Specialist training. Accrued and logged 232.8 hours of aircrew flight time on the MH-60 Jayhawk. Successfully and safely completed 68 missions of various safety test flights, search and rescue missions, immigration interdiction, counter drug enforcement, location determination and surveillance Intel with and for the CIA. Deployed 14 times to various locations outside of the United States. Logged 237 Maintenance procedures and assisted in over 300 more including troubleshooting and identifying discrepancies and failures, corrosion inspections, preventative maintenance, servicing, weights, rotor balancing, vibration dampening, and remove/installs. Education and Training Bachelor of Science : Mechanical Engineering , 2018 University of Nevada Reno － City , State , USA Attended University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree. Completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Aviation Maintenance Aviation Maintenance School － City , State Completed 20 weeks of full time aviation maintenance school Aviation Engineering Ashford University － City , State , USA English Composition I & II, Adult Development and Life Assessment, Personal Dimensions of Education, Cultural Anthropology Associate of Science Truckee Meadows Community College － City , State , USA Private Pilot Ground School, Fundamentals of speech. Aeronautical Engineering Embry Riddle University － City , State , USA GPA: GPA: 3.74 1st October2014 Was accepted and started attending the University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree, I have completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Meteorology, and Computer Software Applications. Skills Quality Assurance of aircraft parts and subsystems Determining aircraft airworthiness Experience Troubleshooting and Repairing:   Aircraft engines Auxiliary power units Propellers & rotor systems Power train systems, and associated airframe and systems-specific electrical components Maintaining and repairing aircraft fuselages Wings, rotor blades, fixed and movable flight control surfaces Bleed aircraft air, hydraulic, and fuel systems

AVIATION

SALES ASSOCIATE Summary Reliable and friendly worker who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Proficient in MS Office Flexible schedule Accomplishments 2014-15 ASU Scholastic Award 2010-2014 Westview High School Honor Roll Proficient in Microsoft Office (Word, Excel, PowerPoint), Valid Driver's License, Food Handler's Card Experience Company Name June 2015 to Current Sales Associate City , State • Ensure great customer service by assisting in location, availability and selection of merchandise  • Maintain store selling floor, fitting rooms, visual displays, presentation and conditions • Assist in daily store recovery, before, during or after store opening hours • Promote current sales and promotions to customers, including pricing of merchandise • Adhere to company policies, procedures, and loss prevention practices • Complete sales transactions and maintain proper accountability at registers • Process merchandise returns and exchanges courteously and under company guidelines • Support all management, leads and sales team at all times Company Name December 2014 to February 2015 Sandwich Artist City , State Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment Prepared prep and sandwiches Daily cleaning Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift. Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual. Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual. Performs light paperwork duties as assigned. Completes University of SUBWAY�courses as directed Company Name October 2013 to September 2014 Cashier/Sales Associate City , State Folded, straightened, and sorted clothes in Juniors department Rung up customers and bagged purchases Smiles and Says Hi!”  Greets all customers and Associates encountered with a smile and encourages others to smile and say hi.  Assists customers in a friendly, courteous manner. Adheres to the “Yes We Can” policy and efficiently resolves customer's questions and requests.   Supports fellow Associates through Yes We Can actions and behaviors.   Promptly responds to call box/phone pages.Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer. Solicits, opens and activates Kohl's Charge applications in accordance with Company standards. Solicits e-mail addresses from customers.  Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company's “2 in-a-line” standard. Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.  Processes rainchecks within Company standards. Company Name October 2012 to September 2014 Sandwich Artist City , State Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment Prepared prep and sandwiches Daily cleaning Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.   Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual. Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual. Performs light paperwork duties as assigned. Completes University of SUBWAY�courses as directed Education Arizona State University 2018 Bachelor of Arts : African American Studies City , State , United States 08/14-present Arizona State University Skills Customer Service, Retail Sales Associate, Cashier,MS Excel,Office, Powerpoint, Word

SALES

ASSISTANT OPERATIONS MANAGER Summary Experienced professional with a successful career in banking. Organized, highly motivated, and detail-directed problem solver. Possess excellent interpersonal, analytical, and organizational skills. Excels within highly competitive fast paced environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. Self-starter and tasks oriented and ability to manage multiple-tasks Excellent written and verbal communication skills and proficient in excel, word, outlook, and access. Experience 04/2013 to Current Company Name － City , State Treasury Management Liaison Act as liaison between customer and Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using the Treasury Management Implementation Automation system (TMIA) and Technical Assistance Requests. Monitor and track implementation to avoid stalled or inactive implementations. Assist the Treasury Management Consultant with gathering additional details for the setup and maintenance of Treasury Management products, including but not limited to internal and external customer contact. Prepare and review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, and collect customer legal agreements for clients' signatures. Validate Treasury Management agreements for accuracy to include signature verification, and submit to Treasury Management Agreement Housing (TMAH) for processing Coordinate and submit exception pricing requests for Business Banking. Ability to work with a high level of independence, under general supervision. Ability to independently research and resolve issues regarding implementation, escalate issues as appropriate. Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 to 06/2011 Assistant Operations Manager Oversee daily operations of the department of 15 staff members. Team leader for testing new software for startup of new department with regards to client implementation which resulted in a seamless transition to software upgrade. Escalated and resolved customers issues and complaints on operational matters Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance. Designed and coordinated in developing proper training programs for the employees of the organization for enhancing their efficiency. Handled all queries and client feedback in a professional manner. Supported manager in performing management functions such as staffing, training and expanding business plans. Oversee reconcilements are done on a timely and accurately basis. Work with Implementation Managers and Relationship Managers on account setups. Assist with testing of new products. Liaison between clients, IT, client service, and customer service. 06/2001 to 06/2002 Item Fraud Coordinator Company Name － City , State Supervise 10 staff members. Conduct transaction activity reviews and client relationships to determine financial risk to the organization. Review and research all items referred. Contact clients to determine validity of check/item presented if deemed suspect. Identify unusual transaction behavior patterns on clients' accounts. Access and utilize all system available, SignPlus, NCIS and Check Vision, CUSTOM, FileNet, to locate Information needed in order to complete a thorough analysis of suspect items. Inform client and Financial Center of fraudulent activity incorrect. Advise and direct Financial Center associates of action to be taken on client's account when fraud has been detected. Proven record of saving a client a substantial amount of money by identifying and alerting upper management and Fraud Department of fraudulent activities in their account. Prepare and submit daily MIS for 10 staff. 05/2000 to 06/2001 Bank Teller Company Name － City , State Accept cash and checks for deposit and check accuracy of deposit slip. Process cash withdrawals. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. Perform services for customers such as ordering bank cards and checks. Receive and verify loan payments, mortgage payments and credit card payments. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of each shift. Answer inquiries regarding checking and savings accounts and other bank related products. Attempt to resolve issues and problems with customer's accounts. Initiate and open new accounts. Explain, advise on and promote bank products and services to customers. Cross-sell banking services and products to customers. Education 5/2000 Bachelor of Science Montclair State University － City , State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision

BANKING

PUBLIC RELATIONS INTERN Summary Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR *Strong experience working across multiple cross-office teams based in different continents *Versatile professional with successful track record in tech, B2B, social impact and consumer product *Strong experience working with Hootsuite., Sprout, and TrackMaven Skills Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote Experience Public Relations Intern 08/2017 to 09/2017 Company Name City , State Media Relations - UN Global Compact in house management during UNGA week, 09/18-22 - During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby. Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris. Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact, Toby Usnik - Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City. Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room. Managed media overview with details about UNGA media interview schedule, and overview of event. 07/2017 to Current Company Name City , State Digital Marketing - Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven. Using html. code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling. Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics- Extremely detailed oriented for member booking calendar for cowering part of the business. Detail and experience using Google Calendar and Evernote for events in art gallery part of co-work space. Marketing Intern 10/2017 to 04/2017 Company Name City , State Digital Marketing - Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents. Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas. Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter Weber Shandwick. Digital Media Intern 06/2017 to 12/2017 Company Name City , State Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms. Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and comments. Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam - Increased Honda's social media platforms and increased client exposure and followers. Managed the consumer research for Napster. Had weekly mailing list upkeep. Education and Training 2019 University of San Francisco Media 3.4 Bachelors of Fine Arts 2019 Communication University of San Francisco City , State High School Diploma 2013 American School of Recife City , Brazil 2012 IMG Academy City , State 2009 The American School of Leysin City , Switzerland Languages Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French Skills Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content

DIGITAL-MEDIA

HR ANALYST Summary Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives. Accomplishments Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files. Experience Company Name October 2012 to July 2015 HR Analyst Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods. Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity. Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns. Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files. Implement and maintain processes for the addition of employee documentation through Autonomy systems database. Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis. Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, and severance support. Company Name January 2012 to October 2012 HR Coordinator Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks. Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes. Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees. Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 to January 2012 Senior HR Coordinator Sales Manage schedules, travel, and meeting preparation or Area VP Sales. Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group. Analyze yearly goal progress for employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing. Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees. Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information. Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion. Confirm successful processing and payout to sales employees for vacation relief program. Maintain payables for all Background/Verifications charges to clients. Company Name September 2007 to February 2008 Administrative Assistant Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest. Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly. Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates. Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner. Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions. Education University of Phoenix 2012 Bachelor : Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014)

HR

MANAGEMENT AND PROGRAM ANALYSIS Professional Summary Human services degree, ARCOM award for successful works as a budget and Administration works in the Oklahoma National Guard training department, successfully completed and passed two administration and budget related inspections, Volunteered with the Oklahoma National Guard family programs, Proficient in Microsoft Office to include, Excel, Power-point Word/ Typing 45 Words per minute. Experience in briefing administrative issues, strategies, and solutions. Experience in gathering research, searching polices, regulations and verbally communicating end results. Ability to use extensive budget knowledge to mentor and train others that are new to the field. Organized and rebuild Oklahoma Counter drug administration and financial records to meet National Guard Bureau standards receiving a 100% in administration and 88% in finance while undergoing evaluation. Ability to lead and take direction, work well with others. https://www.usajobs.gov/ Applicant/Resume/ListResurnes 3/9/2015 https ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015 Core Qualifications File/reAnalytical reasoning Budget forecasting expertise Account reconciliation Superior research skills Complex problem solving Effective time management Spreadsheet development Financial Records and Processing Oral and Written communications Computer proficiency Records Maintencance Experience Management and Program Analysis 08/2011 to 12/2015 Company Name City , State Maintain detailed record of budgetary transaction for annual operation of the SAO(State Aviation Office) budget Managed accounting operations, accounting close, account reporting and reconciliations. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Restructured and analyzed [Software program] to improve budget reporting .Revised and streamlined inefficient work procedures with automation software. Analyzed costs and revenues to project future trends. 01/2011 to 08/2011 City , State 43,000.00 USO per Year Hours per week: 40 Budget technician (This is a federal job Analyzes funding for Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, and Additional Flight training Periods to aid effectiveness and to identify deficient areas or trends. Independently or as assigned undertakes projects which involves surveys, comparisons and studies of current and past operations. Reviews, evaluates and analyzes obligations and expenditures. Prepares aviation summaries for reports submitted by subordinate AASF's. Summarizes and interprets significant data collected and relates this data to aviation plans, standards, and actions; identifies and analyzes deficiencies in resource consumption, training, workload and scheduling, and evaluates deviations from standards, plans and estimates to determine cause and impact on aviation mission. Advises management when manpower authorizations, based on analytical and statistical studies, appear unbalanced. Identifies and validates the manning required to support the mission assigned the organization by the use of various forecasting and statistical techniques. Evaluate changes in the aviation operation plan for programs that will affect the FHP and training capability forecast. Based upon higher guidance develop and annual budget for the aviation program. Reviews prior and current budgets/funding trends, complies funding projections and prepares funding recommendations. Anticipates requirements for aviation funds by reviewing execution plans and recommends appropriate action such as reprogramming funds from one project or facility to another to correct funds shortage. Develops annual training budget data for training programs. Provides cost analysis for unit school proposals and the Synthetic Flight Training Simulator Program. Forecast budgetary requirements to support centralized/specialized aviation training programs in areas such as ammunition, Parts, Oil, and Lubrication, repair parts, flying hours and personnel requirements. Knowledge of analytical and evaluative techniques to analyze program elements of the aviation program in terms of capabilities and requirements. Knowledge of administrative regulations and operating procedures to identify, analyze and provide recommendations for improving aviation methods and procedures. Proficient with ARMY computer programs such as AFCOS, SAP financial system, STANFINS, Defense Travel System as well as Excel and word. Supervisor: Clifton Barger (405-228-5473) Okay to contact this Supervisor: Yes. 10/2007 to 01/2011 Company Name City , State Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week: 40. Budget assistant (This is a federal job Objective as a Budget assistant was developing procedures and administrative processes concerning the preparation and execution of the Oklahoma National Guard Mobilization and Training budgets totaling over $100 million dollars by accurately and timely analyzing and evaluating each budget ensuring achievement of department priorities and mission objectives are met. My office duties consisted of but not limited to: Reviewing all fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations. Conduct monthly reviews of unliqudated obligations, computes and consolidates statistics for the current and following fiscal year, and supplemental budget requirements for periodic or special activities arising after budget has been completed. Reviews pay action documents for accuracy, authority, completeness, and conformity to regulatory and statutory requirements. Verify accuracy and agreement of payroll totals with accounting controls and reconciles differences. Developed budget estimates to include Mid-Year review for all assigned accounts based on experience performance factors or historical data. Monitored fund request and ensure account balances to not exceed the annual funding. Allocations. System knowledge in SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office to include Power point, word, excel. Supervisor: Bobby Yandell (405-228-). Education Bachelor's Degree : Human Services 01/2010 University of phoenix City , State , United States GPA: GPA: 3.4 GPA: 3.4 Credits Earned: 120.00 Human Services Aviation Operation Specialist 06/13 GFEBS (SAP) Courses 01/11 36B Financial Management 3/10 Activity Managers/Budget Analyst Course 12/09 Microsoft Office 05/07 Microsoft Excel 05/07 AFCOS advance course 04/06 11/09 Languages Languge_ English Additional Information Affiliations: Oklahoma National Guard - Soldier/ES Oklahoma National Guard Employee appreciation - President A_m_er_ic_an Comptroller Division - Member Name Skills accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing

AVIATION

INTERN Professional Summary Client Negotiation and Mediation skills. Client Relationship building/management derived through experience. Problem identification and Solution Development Impressive management experience in systemization and regulatory compliance. Possess excellent oral and written communication skills, as well as, interpersonal skills among colleagues and outside vendors. Strong customer/client focus with the ability ascertain and analyze customer needs. Result-driven professional who has a positive attitude that serves as a foundation to deliver strong sustainable results. Maintains the skillfulness to envision new program conceptions to effectively network, collaborate, and maintain positive partnerships with staff, community and vendors. Complex problem solving skills, compassionate, safety-conscious self-starter. Education and Training Prairie State Jr. College May 2012 Associate of Arts : Psychology City , State , USA Governor's State University December 2014 Bachelor of Health Administration : Health Administration City , State Deans List (2014) Academic Achievement Award Governors State University 2014 Associate of Arts : Nursing Home Administration City , State , USA GPA: Dean's List NHA certification Skill Highlights Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Patient-oriented Personal and professional integrity Relationship and team building Cultural awareness and sensitivity Critical thinking proficiency Professional Experience Company Name September 2014 to July 2015 Intern State Updated proposals in compliance with CME operational standards. Developed a working knowledge of the continuing medical education department processes and functions at Advocate South Suburban Hospital. Helped to coordinate and/or actively participate in various educational programs, meetings, and luncheons for the medical staff. Developed an increased awareness of the southland's competitive market for healthcare services. Maintained ongoing professionalism and strong interpersonal skills needed to achieve the goals of the department. Developed a working knowledge of word and excel worksheets. Executed all phases of credentialing for providers and facilities. Completed credentialing and re-credentialing for facilities and practitioners. Contacted providers/practitioners for information to comply with all federal, state and local regulations. Maintained provider files with current documentation for individuals and facilities. Served as a source of information regarding the status of credentialing activities. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Served as liaison between management, clinical staff and the community.Ensured the accuracy of public information and materials.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Company Name January 2002 to January 2014 Real Estate Broker City , State Manage daily operations in assisting buyers and sellers in obtaining financing and housing to meet their unique qualifications and situations. Networked with mortgage companies and other affiliates to bring closing in the housing process. Delegated correct responsibilities needed for positioning clients into the right programs. Organized work schedule to achieve timely processing of all responsibilities. Maintained client/vendor database by utilization of data entry. Company Name January 2008 to January 2012 Personal Care Attendant State Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Company Name January 2002 to January 2011 Mortgage Consultant City , State Originated residential mortgages locally, including home purchases, refinance transactions, new construction and small commercial lending working closing with clients and staff. Compiled required documentation for quick expediting and processing conducive with underwriting guidelines. Formed synergistic relationships with industry partners in core market. Professional Affiliations Member, Healthcare Administration, SHCMA, Governors State University, 2012 - Present Skills Strong interpersonal skills,

ADVOCATE

BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees. Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs. Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%. Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles. Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM. SALES MANAGER January 2004 to January 2010 Company Name － City , State Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget. Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume. Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%. Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M. Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015. Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines. Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area. Expanded the employee base from four team members to eight. Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50. In command of $1MM inventory acquisition and product management. Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year. General Sales Manager Company Name － City , State Sales Manager Company Name － City , State Sales Manager Company Name － City , State Accomplishments Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities.". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management Summary ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website

BUSINESS-DEVELOPMENT

INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 to Current Company Name － City , State Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes. Maintenance Supervisor July 2011 to November 2012 Company Name － City , State Managed and coordinated maintenance/production activities of 30 subordinates. Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes. Technical Inspector August 2010 to June 2011 Company Name － City , State Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished. Reported deficiencies and recommended corrective actions. Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations. Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts. Quality Assurance Evaluator June 2007 to June 2010 Company Name － City , State Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract. Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance. Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications. Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay to contact this Supervisor: Yes. Education Technical or Occupational Certificate : 3 2009 North Central Institute － City , State , United States GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference

AVIATION

ARTS INSTRUCTOR Summary Motivated teaching professional with over 22 years' experience addressing student needs and ensuring proper student development through formative assessments and student-centered innovations in curriculum implementation of art across multiple content fields. Highlights Creative lesson planning Adept classroom manager Differentiating instruction specialist Data-driven curriculum expertise Learning disabilities expertise Assessment techniques for documented growth Kind and empathetic Urban public schools background Experience Arts Instructor , 08/1990 - 05/2012 Company Name - City , State Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Tempe and Arizona Board of Education Art standards Taught visual arts, specializing in photography, serigraphy, ceramics, mural painting, mask making, glass mosaics and commercial graphic arts applications. Recognized success in art curriculum. Curriculum Designed, developed and implemented daily lessons for 150 students daily Effectively motivated students through interactive teaching with audio and visual aids and stimulation of the creative imagination. Good working relationships with parents to resolve conflicting educational priorities and issues. Successful experience in positions of leadership which demanded flexible problem solving skills and organizational abilities. Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Used a variety of teaching methods such as lectures, discussions and demonstrations.Presented all class material and policies accurately and clearly for 8 classes each semester. Arts Instructor , 01/1998 - 01/2012 Company Name - City , State Designed and Implemented over 10 individually focused programs in the arts for after school programs including claymation, ceramics, mask making, drawing, photography, silk screening and painting. Methods Applied Curriculum Design: designed, developed and implemented daily lessons for 150 students daily. Education Strategies: employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development: planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting: established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration: increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Education 2002 Arizona State University - City , State , USA Masters Education Masters Degree in Secondary Education Curriculum Development 1973 Arizona State University - City , State , USA Bachelor of Fine Arts Photography Graduated with high honors; specialized in photography and printmaking. Arizona Board of Education - State Certifications   Structured English Immersion K-12 Secondary Education 7-12 Certification Art Certification K-12 Interests 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Additional Information Accomplishments and Awards 2013 Implemented and designed claymation Artist-in Residency project for Piaute Middle School, Paradise Valley Arizona 2012 Lifetime Achievement Award, presented by the Tempe Diablos at Grady Gammage, Arizona State University 2011-2012 Lead artist implementing international INSIDE OUT art project. Guadalupe Arizona Documented online and on HBO documentary on J.R. and his project 2005 Art and Writing: Interdisciplinary Inquiry, Discovery and Meaning Making; published by the National Art Education Association, Reston Virginia. 2005-2006 PTA Recognition of Service and Teaching Award. Fees Middle School, Tempe Arizona 2004-2005 Tempe Diablos Excellence in Education Award. Wrote award winning cross-content curricular adventures combining visual arts with computers, home economics, science, history, graphic arts, through the creation of functioning restaurants serving over 300 family, friends and teachers. Fees Middle School, Tempe Arizona 1997 Art Education Magazine: Rites of Passage for Middle School Children. Focus of research of use of humor in the classroom. 1996 Focus of participant research published in Middle School Division of National Art Education publication: A Participant Observation Study of how a Middle School Art Teacher Integrates Multiculturalism. 1995 Pacific Region 11 states/territories Secondary Art Educator of the Year, National Art Education Association. 1995 Excellence in Education Award for writing Southwest Cultures through Art. Tempe Diablos, Tempe, Arizona. 1995 Implemented NBA/Coca Cola's "Stay in School" Mural for All Star program, Phoenix Arizona. 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Skills Art Education Curriculum Design and development, Goal Setting and leadership and organizational skills Instructional skills in mural painting, photography, hand built ceramics, claymation, computer animation, serrigraphy, graphic arts, drawing, Lesson Plan Development utilizing Creative Problem solving skills,

ARTS

FINANCE MANAGER Summary Detailed oriented Finance Manager who is adapt at meeting dealership and customer expectations. A proven top producer track record of at least 15 years in the automotive and F&I department. Consistently exceed monthly goals by dealership. Top producer in all past dealership employment, while maintaining CSI scores above company standards. Excel at accurately and timely funding of both paper contracts and Econtracting. Well trained in menu selling of vehicle service contracts, maintenance, and aftermarket products. Compliant Skilled at tracking customer balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking finance options.  Looking forward to harnessing all existing skills and aligning it with a company that has long term success and upward mobility. Highlights Solid knowledge of financing procedures and credit options within the auto industry Ability to offer a variety of financing options to customers Adapt at effectively supervising smaller and larger staffs Ability to establish and maintain an updated customer database Proficient at working well independently and in a team environment Extensive internal and external communication and organizational skills Accomplishments Top Finance manager of the year for the past 2 years. 2002 salesman of the year 2003 Closer of the year, was presented with a Rolex watch Top producer from salesman to sales manager (can provide numbers for your review) Averaging $2,000 gross profit per unit sold Hit all mandatory penetrations every month. Experience Finance Manager , 08/2012 to Current Company Name － City , State Develop loan packages for lenders and maintain accuracy in all paperwork Analyze credit reports, verify customer employment, financial data and fiscal statements Offer vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products, extended warranties, complete explanation of manufacturer and dealership service procedures and policies Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs Maintain profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Submit paperwork to and obtain approval from finance sources on all finance deals Work with Sales Manager to secure a reasonable profit from every sale Check all paperwork for correct title, lien information, taxes, etc. Establish and meet monthly objectives Verify insurance with customers agents, obtain deposits, verify trade payoffs Negotiate with financial institutions to get deals financed and funded Prepare and submit DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Handle cash, checks and credit card payments for in house financing as well as daily transactions Understand and comply with federal, state and local regulations that affect new and used-vehicle and finance departments preformed administrative functions such as handling phones, filing, faxing copying and data entry Prepare contracts and Warranty forms Facilitated DMV Paperwork Products sold included alarms, lojack, warranties, maintenance Contracts, fuel savers etc. Familiar with loan structures, rates, and bank programs. FINANCE DIRECTOR/SALES MANAGER , 09/2006 to 07/2012 Company Name － City , State Top nationwide numbers on both the sales desk and in finance. Established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores Oversaw dealership's customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders Generated monthly, quarterly, and year end reports Ensured that all dealership processes and procedures were followed Analyzed credit reports, verify customer employment, financial data and fiscal statements Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies Maintained profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Established and maintained good working relationships with several finance sources, factory and otherwise Submitted paperwork to and obtain approval from finance sources on all finance deals Checked all paperwork for correct title, lien information, taxes, etc. Established and met monthly objectives Verified insurance with customers agents, obtained deposits, verified trade payoffs Negotiated with financial institutions to get deals financed and funded Prepared and submitted DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Understood and complied with federal, state and local regulations that affect new and used-vehicle and finance departments Familiar with loan structures, rates, and bank programs. Managed finance department  Responsible for dealership being contractually and legally compliant Worked directly with the Manufacturer to insure compliance training was implemented Compliance with all DMV contract law Implementing and training finance staff while maintaining an incredible profit center for the dealership. Sales Manager , 05/2001 to 09/2006 Company Name － City , State High volume dealership selling 250-300 cars a month. Managed a team of 6-8 salesman, motivated, trained, and set goals. Forecasted goals and objectives for the department and strived to meet them Established recommended sales and profit objectives Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals Stayed abreast of incoming inventory, features, accessories, etc., and how they benefit customer Attended managers meetings and training as requested Reviewed and analyzed actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Knowledge of all federal, state and local laws which govern retail auto sales Interacted with all departments to realize customer satisfaction goals Recruited, hired,managed, and monitored the performance of all vehicle sales employees Supervised the efforts of a salesperson to enhance the image and customer satisfaction ratings of the dealership Monitored and analyzed salespeople's performances Assisted salespeople closing deals Communicated with salespeople to ensure that dealership policies and procedures a were understood and followed Maintained a timely owner follow-up system Owner/CEO , 07/1995 to 05/2001 Company Name － City , State Founded and successfully developed a mid-level nutritional internet business Marketing and Advertising Performed accounting functions; accounts payable, accounts receivable, invoicing, monthly account reconciliation, and bank deposits Web-Site Development Handled all bill collections and credit inquiries Arranged and conducted staff meetings Managed all employees and staff Domestic & International Shipping/Packaging Responsible for maintenance of equipment and company vehicles. Skills Career minded personality with expertise in sales and management.  Strong communication and customer service skills. Experience in creating a positive sale environment.  Finance Director experience, strong attention to detail and follow up skills.  Administrative duties, preparing contracts, account reconciliation, accounts payable/receivable, credit, e-commerce, invoicing, marketing, windows applications, organizational skills, public relations, web-site development, web marketing. Education Business/Marketing Business/Marketing Business Administration , 1985 Coeur d'Alene High School Business/Marketing Business/Marketing Business Administration Business Administration Business/Accounting , 1987 North Idaho College                 Business Administration Business/Accounting Business/Accounting Trend Business College Business/Accounting Graduated with Honors

FINANCE

BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Experience Company Name City , State Behavioral Interventionist 01/2010 to Current Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations. Establish a positive rapport with clients to help resolve social, personal, and academic issues. Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors. Participate in treatment team planning meeting and/or family counseling sessions as requested. Initiate monthly therapist contacts. 95% Compliance with agency policies and procedures. Identify community resources to aid in client's treatment goals and aftercare. Company Name City , State Recruiter 01/2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as: Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e. undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith * Ph: (302) 241-7315 * ameredith@desu.edu Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding: academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience. Collaborate with faculty/stakeholders in enhancing professional development opportunities for students. The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students. Review/discuss personal survey inventory with student to discuss transition into higher education. If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program. Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU. Funded by USDA-CSREES for $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences. Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development. Conducted outreach activities geared towards agriculture education for Capital School District. Recognized by the City of Dover and Capital School District as a "Community Partner of the Year.". Company Name City , State Advisor 01/2008 to 01/2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget. Developed professional development series workshops for Delaware State University students. Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school. Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally. Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida. Company Name City , State Teacher/Coordinator 01/2008 to 07/2008 Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program. Administrator for the Novel Stars Software System for the Lake Forest School District. Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications. Processed completed coursework to counselors for earned high school credits. Sustained a high level of classroom management to ensure a stable educational environment. Serviced homebound students utilizing the Novel Stars System from outside the school building. Company Name City , State Adjunct Professor 01/2007 to Current Taught Marketing Agricultural Products. Department of Agriculture & Natural Resources). Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content. Department of Mathematics). Taught Career Development in Agriculture. Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems). Held weekly tutorial sessions to ensure student's comprehension of subject material. Education Master of Science : Plant and Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) , City , State Plant and Soil Science Agriculture Education Master of Science : Agriculture Economics International Trade North Carolina A&T State University , City , State Agriculture Economics International Trade Bachelor of Science : Agriculture Business Delaware State University , City , State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC). Awards & Accomplishments 2011 "Academic Organization of the Year" honored by Delaware State University's Office of Student Leadership and Activities. *2011 "Advisor of the Year" honored Delaware State University's Office of Student Leadership and Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website).

AGRICULTURE

FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School *Created excel sheets to organize members' availabilities and keep track of resources needed for the program *Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students) *James Scholar *Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016) *Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism *Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program

FITNESS

INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team adept at problem solving and risk analysis. Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross-functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE Outstanding Mentoring skills, adept at coaching junior and senior personnel, portfolios while collaborating cross-functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES & FORECASTING PROJECT Deployment & REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices, specifications, and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS & ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures, policies, managing IT SOX governance & compliance to build a risk-based security escalation paths, tracking, documentation, and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING & DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point for de-synchronization issues and hardware-based troubles. Led the executive support team which provided "white-glove" support for director level and above Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX identified by our Legal team. Governance and Compliance program Outstanding mentoring skills, adept at coaching junior and senior personnel, increasing growth and confidence among team members. deployment of Vulnerability Assessment Concept-to-completion driver for the platform Interdepartmental mediator focused on converting identified risks, divergent - programming and non-compliant applications and software into enterprise- level solutions complete with policy guidance and remediation measures Vendor assessment, negotiation and then implementation of an upgraded security Managed Information Security projects, including planning and development of platform including firewall, proxy, new processes and technologies in areas of intrusion detection and response, category-based filter and VPN management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our Anti-Virus system by streamlining the Identified technical/mobility improvements to physical security designs, Author and maintain all Information deployment and administration processes providing a risk-based methodology, increased incident management landscape Technology, and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author

INFORMATION-TECHNOLOGY

MANAGER OF PUBLIC RELATIONS AND COMMUNICATION Summary Creative thinker, who is not afraid to work outside her comfort zone. Motivated team player, results orientated with a focus on achievement. Seeking to develop her career and is currently looking for a suitable position with an organization that values diversity and hard work. Areas of Expertise: project management Administration and Management Conflict management Youth programming Critical Thinking Spotting opportunities and identifying threats Personal Skills: Judgment and Decision Making Team Player Social Perceptiveness Active learner Adapt to working in diverse environment Highlights Program management Administration Conflict management Youth programming Collaborative manager Analytical thinker Spotting opportunities and identifying threats Team Player Adapt to working in diverse and environment Experience Manager of Public Relations and Communication Nov 2013 to Jan 2015 Company Name － City , State •Led the development and implementation of overall Public Relations Strategies •Developed proactive relationships with government, the media and other stakeholders. •Managed the organization of Group VIP visits and arranged meetings requested with authorities including President's Office, Prime Minister's Office as well as Ministry of Oil and Minerals and Attend Group VIP meetings. •Managed and supervised the content of the Company's website •Supervised the establishment of advertising and publicity materials in stands/exhibits required in the Company's participation in relevant conferences •Integrated Public Relations activities into overall promotional campaigns to support the Company's objectives and collaborate with other cross-functional divisions/departments for this end. •Established positive professional ties with Public Relations personnel in shareholder companies to ensure consistency and alignment of PR messages and initiatives. Team Leader Democracy and Governance Jan 2010 to Jan 2013 Company Name － City , State Served as a democracy expert tracking all levels of policy, technical, developments, legislative and legal changes in the democracy and governance arenas affecting USAID's activities and objectives in Yemen. Advised the USAID management team on projects developments and possible programmatic impact. Drafted concept papers, designed documents, project papers, terms of reference and other relevant documents for proposed new activities. Provided input and analysis towards the development of the USAID Yemen overall democracy and governance sectoral strategy. Oversaw and managed US government investments in DG and monitored and evaluated implementation against contractual obligations. Areas of work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, and youth civic engagement. Assisted in the design of the USAID's "Yemen Stability Initiative" aimed at tackling root cause of violent conflicts in the tribal areas through provision of economic opportunities for youth, vocational training, and peaceful conflict mitigation skills and tools. Worked closely with Key government offices including: Supreme National Authority for Combating Corruption, High Tender Board, Central Organization for Control and Audit, Ministry of Finance and Ministry of Planning among others, Parliament, Supreme Commission for Election and Referendum and Ministry of Local Administration. Managed key USAID projects with the following implementer: NDI, IFES, ADRA, Save the Children, MSI, UNDP and Partners for Democratic Change. Liaised with donors and embassies representatives to advance the Democratic reforms agenda for Yemen. Public Affairs Specialist Dec 2000 to Nov 2002 Company Name － City , State Developed and implemented the Democracy Small Grants program which funded local non-state actors in Yemen in the areas of education, gender equity, youth, economic development and democracy. Organized and implemented cultural programs and provided follow up on all educational and cultural programs. Cultivated a solid network among public institutions and leaders in the civic sector around the country. Designed the capacity building training for NGOs in remote parts of Yemen. Supported the funding of key civic projects including: Children Parliament, NGOs Directory in Yemen, First Educational Yemeni Cartoon, Children Library, and Women Income Generation project and Youth Community Participation. Was awarded the Foreign Service National award of the Year 2003 for high achievement in the outreach to the civil society and positive outcome and impact of the program. Child Project Officer May 1999 to Nov 2000 Company Name － City , State Served as Project Officer in the Community Based Rehabilitation and Inclusive Education project for children with disabilities. Managed program activities at rural areas and oversaw training and recruitment of local staff for the local rehabilitation offices in each area. Conducted surveys and evaluation of program impact and advised management of outcomes. Worked closely with donors to ensure synergy among on-going projects in the four targeted governorates. Liaised and coordinated with organization branches, Yemeni ministries, NGO representation and local and external consultants. Education M.A , Arts June 1996 Colorado State University － City , State Arts Additional Information Awards Nov 2009 Youth Leaders Award, Save the Children, Sanaa Nov 2007 US Department of State, Swanee Hunt Award for Advancing Women's Role in Policy Formulation, Washington DC Nov 2006 US Department of State Superior Honor Award, Sanaa May 2006 US Department of State Meritorious Honor Award, Sanaa May 2005 US Department of State Certificate of Appreciation, Sanaa Skills advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design and Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website

PUBLIC-RELATIONS

ENGINEERING OPERATIONS DIRECTOR Executive Profile Senior Software Executive Senior Software Executive who is a key contributor to strategic planning and product development. Highly skilled at creating and implementing key software improvements and process changes by uncovering major process limitations, maximizing profitability, scalability, and competition in the global marketplace. Accomplishments (over last 15 years +) Reported directly to C-level executives and Board members, successfully bridging the gap between the business and Engineering, implementing strategic plans and ensuring that the engineering teams are aligned to business goals. Agile expert and evangelist, running software development teams for over 17 years and specifically agile software development for more that 13 years. Reorganized and transitioned many teams and companies to become smooth running agile groups, drastically reducing delivery issues, making the work very transparent, empowering team members to become self-directed and accountable to their commitments. Skilled at managing entire software development process and employees including QA, Project Management, Technical Support, on and offshore teams, contractors, subsidiaries, and merger/acquisitions. Successfully on-boarded the engineers and technology from an acquired company and quickly merged their intellectual property (IP) into the main product line. Advocate for strong Engineering Best Practices, including design & code reviews, paired programming, unit tests and continuous integration testing through automation. Including, establishing leading and trailing engineering metrics, which provide strong indicators of product quality and delivery schedule. Managed globally distributed teams ranging from 15-60 people, with P&L responsibilities between $2M - $6M. Teams have been located in US, Germany, Hungary, Russia, China, and Argentina. Consistently an early adopter of critical trends in methodologies and practices, which transform and refine processes to increase the delivery of business value. Skill Highlights Technology · Java · Amazon AWS · Hibernate · PHP · EC2 · Elastic Search · C++ · JSMVC · JUnit · C · HTML · Selenium · CanJS · CSS · Aurora · PL/SQL · Bootstrap · Jenkins · Oracle · Python · Phabricator · My/SQL · AJAX · GitHub · JavaScript · Camel · Jira · REST and SOAP services · MongoDB · Perl Professional Experience Engineering Operations Director January 2014 to Current Company Name － City , State A high growth company, whose suite of services help researchers successfully communicate their work. Identified misalignment between technical teams and business, reorganized the technical teams and aligned technical metrics to support business KPIs, increasing revenue and cost savings. Doubled team to 20 people in 4 months, by introducing a new improved hiring process that quickly filtered out non-qualified candidates and increased our acceptance rate to over 90%. Awarded Culture Champion Award. Director of Software Development January 2012 to January 2014 Company Name － City , State A non-profit organization devoted to the advancement and well-being of dogs. Turned around a multiyear software delivery failure, by re-architecting the approach taken, changing the technology used, and transitioning the team to Agile; putting the software back on budget and on time. Reduced technical dependency on old technologies by road mapping out a multiyear strategic technology plan, reducing number of technologies used throughout the department by 50%. Responsible for web based PCI compliant e-commerce software, connected to an enterprise database. Chief Operating Officer January 2010 to January 2012 Company Name － City , State Public safety software and services company focused on enterprise-class software for Fire and EMS Departments. Implemented a SaaS solution, allowing smaller towns and cities the ability to use and integrate with the Fire and EMS software. Reduced customer's server upgrade time from 4 days to 4 hours. Removed the requirement, caused by software limitations, that hard mounted mobile computers be removed from fire trucks and brought into the IT dept for upgrades. Reduced a mobile computer's install and upgrade times from 1 day per machine to 2 hours. Vice President of Engineering January 2001 to January 2010 Company Name － City , State A mid-sized 3D software company for creating digital models of physical objects, including both 'off-the-shelf' and customized commercial applications. The software is used globally in markets such as: rapid prototyping, reverse engineering, inspection, and healthcare. Grew revenue from $0 to over $16M with a CAGR greater than 30% for 6 consecutive years. Integral in receiving 6 term sheets of similar valuation resulting in $8M in VC funds in 2008. Expanded company organically from 22 to 110 employees, coordinated effectively with Sales, Product Development, and Marketing teams to produce globally competitive products. Conceived of and implemented critical changes in software architectural designs creating a partner eco- system. Director of Software Development January 2000 to January 2001 Company Name － City , State A 30 person company using its patented lens system to project a standard 3D image into a 180 degree. hemispherical screen using software to convert the flat image to the curved surface without distortion. Engineering Manager/Senior Software Engineer January 1996 to January 2000 Company Name － City , State A 60 person company providing B2B and B2C real-time 3D solutions, via the Internet. Software Engineer January 1993 to January 1996 Company Name － City , State Software Engineer January 1989 to January 1993 Company Name － City , State Education Postgraduate courses in Cognitive and Neural Systems : 1991 Boston University － City , State M. S : Computer Science , 1989 Union College － City , State Computer Science Masters Project: A Netless Neural Network - presented on August 16, 1989 at International Conference on Expert Systems and Neural Networks - Theory & Applications B. S : Computer Science , 1988 Union College － City , State Computer Science Skills 3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC

ENGINEERING

ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician with 20 years of experience on large-scale electronic systems, troubleshooting, installation, calibration, and maintenance repair within the United States Navy.  In-depth knowledge of aircraft, avionics, electrical and electronic technologies.  Consistent record of achievement in project management, dramatically improving system operating efficiency and reliability.  Productive team contributor successfully delivering concurrent projects under tight deadlines. Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change and Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership and Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 to Current Company Name － City , State Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines. Service Technician February 2016 to February 2017 Company Name － City , State Repair, recondition, service, and maintain Uninteruptable Power Supply systems and other power systems related components. Troubleshoot and diagnose malfunctions of the complete power systems. Electrical Work Center Supervisor/1st Lieutenant Supervisor July 2014 to February 2016 Company Name － City , State Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control, instrumentation, navigation and electrical systems on 17 F/A-18C/D/E/F and 3 EA-18G aircraft.  ​Supervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking, inventory and sales of squadron store merchandise. Avionics Division Supervisor/ Indoctrination Supervisor July 2011 to July 2014 Company Name － City , State Managed the administrative and production efforts of 59 avionics technicians.  Performing intermediate level repair of H-60, H-53, AV-8, UH-1, and AH-1 aircraft systems and components.  Responsible for the check in and training of all newly assigned Sailors, receiving all their initial shipboard qualifications.    Avionics Work Center Supervisor July 2008 to July 2011 Company Name － City , State Responsible for the administrative and production efforts of 34 avionics technicians.  Performing intermediate level repair on P-3 and H-60 aircraft, electrical and power generation systems and components. Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor July 2001 to July 2008 Company Name － City , State Supervised 3 Sailors performing scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Responsible for troubleshooting and repair of Electrical/Instrument and Automatic Flight Control Systems.​ Supervised 10 Sailors performing intermediate level component and system repair on electrical and power generation systems for P-3 and H-60 aircraft. Aviation Electrician/Avionics Technician July 1996 to July 2001 Company Name － City , State Performed scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Performed intermediate level component and system repair on electrical and power generation systems for P-3, S-3, and H-60 aircraft.​ Achievements Led 59 Sailors and Marines in completion of 247 work orders, resulting in 92% repair rate. Received highest grade of "On Track" on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection. Trained 150 sailors in damage control procedures across nine repair lockers, resulting in prompt response to 75 actual and training casualties. Led 16 Sailors in the completion of 15 special inspections, 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man-hours and enabled a 25 percent reduction in work center backlog. Developed and executed plan for successful onload and accountability of 93 items of V-22 Osprey support equipment valued at over $8M. Supervised 27 sailors throughout four work centers in successful completion of 20 self-audits, 35 drills and 22 practical resulting in 13 of 13 programs graded as on track. Applied airspeed principles, divided communication shop and electrical shop into two work centers, improving repair time and efficiency by 25%. Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals, and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance. Professional Development Provided technical expertise in testing aircraft systems, troubleshooting and repairing system discrepancies to ensure minimum schedule impact. Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality. Handled managerial duties, ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements. Installed, inspected, tested, adjusted and repaired avionics equipment, such as radar, communications, navigation, and missile control systems in assigned aircraft (F/A-18, P-3, E-2, SH-60 and C-2s). Performed operational checks, bench checks, and troubleshot, and isolated malfunctions in complex aircraft avionics equipment. Utilized complex test equipment such as continuous wave and pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks. Repaired and replaced components based on test results following blueprints, schematics, handbooks, and other technical documents. Performed calibration, repair and replacement of system components. Maintained highest levels of workplace organization, tool control, FOD awareness/prevention, and safety at all times.   Maintained required certifications to perform job requirements, and handled other duties as requested. Education Bachelor of Science : Professional Aeronautics , 2007 Embry-Riddle Aeronautical University

AVIATION

SPECIAL EVENTS COORDINATOR Summary Marketing and public relations professional with over five years' experience in campaign management, strategic media communications, social media management and event planning, seeking position as Marketing Coordinator with milk + honey. Excellent verbal and written communication skills Sound knowledge of marketing principles Market project management-motivated, confident, multi-tasks, creative, innovative and energetic Social media savvy Highlights Excellent verbal and written communication skills Sound knowledge of marketing principals Market project management-motivated, confident, multi-tasks, creative, energetic Social media savvy Accomplishments Conceptualized and launched the [Campaign name] marketing campaign, which led to a [Number]% increase in sales. Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts. Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $[Amount]. Served as [Products] product line expert. Experience Special Events Coordinator June 2014 to Current Company Name - City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Cultivated positive relationships with the community through public relations campaigns. Estimated project costs and monitored budgets.Developed corporate communications strategies and programs, including project timelines. Managed official company page on Facebook to facilitate interaction with supporters. Coordinated monthly and quarterly marketing and community events, such as [Example]. Administrative Assistant August 2012 to June 2014 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Planned and organized corporate media and other special events. Established long-range objectives and developed innovative strategies to help achieve them. Planned and negotiated media buys, including TV, radio, print and digital. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows.Established long-range objectives and developed innovative strategies to help achieve them. Estimated project costs and monitored budgets. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Public Relations Intern March 2012 to July 2012 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Wrote and developed media kits for [Initiative name] and [Project name]. Evaluated and managed new strategic business opportunities. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Social Media Intern May 2011 to September 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders. Marketing and Public Relations Intern September 2010 to May 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Managed both inbound and outbound marketingcampaigns to generate new business and to support partner and sales teams. Wrote newsletter marketing copy and presentation materials for special projects. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Education Bachelor of Science : Business Marketing Montana State University - City , State Member of [Club Name] ClubCoursework in [Course Name] Interests Marathons, hiking, reading, volunteering, lectures, yoga, professional development and scrapbooking Additional Information Philanthropy Chair, Alpha Omicron Pi Volunteer, Reading to Kids Marketing Co-Chair, Junior League Skills Public Relations Software: Gorkana, Factiva, Cision, Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube and Instagram)

PUBLIC-RELATIONS

ENGINEERING INTERN Professional Summary A Computer Science junior at Lynchburg College with the understanding and problem solving to work my way through any situation. Using the life skills I learned while I attained my Eagle Scout rank, the highest in boy scouts and only given to a very small percentage of scouts. Experience Company Name June 2015 to August 2015 Engineering Intern Designed and worked with building information modeling (BIM) in AutoCAD MEP throughout the entire work-cycle under extreme time crunches. Creating functional ethernet, pneumatic, and electronic controls for a confidential client. Assisted with installation of a pneumatic controls system for a large and confidential development outside of Charlottesville, VA. Worked in the field at Indian Head Military Base, MD collecting outfall locations for later analysis and reduction. Company Name June 2014 to August 2014 Engineering Intern Created and edited AutoCAD drawings for the US State Department, Arlington National Cemetery, and Jefferson Island, MD. Using Autodesk Inventor, recreated the company's patented Reverse Osmosis Multi Element Module (ROMEM) with a high level of detail, as well as rendering numerous images using Autodesk Showcase. Researched, Acquired, Built, and Configured an Enterprise Server to replace the firm's antiquated system. Specifications: Intel Xeon E5-2620 @ 2.0 GHz, Processor MSI X79A-GD45 Plus, Motherboard Windows Server 2012, OS 8x 8 Gb G.Skill Ripjaws Z series 240-pin DDR3, RAM 3x Seagate Barracuda 2 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Seagate Barracuda 3 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Cooler Master V8 GTS, CPU cooler Wiring and testing for VAV (Variable Air Velocity) boxes and installation of Intelligent Room Sensors for Sprint, Reston Va. Researched and acquired numerous technical items to help improve the company's efficiency. Assisted in acquiring and connecting an Industrial Wireless Network Bridge to connect the company headquarters network to a new remote office building network. Company Name July 2012 to January 2014 Insider responsible for taking customers for orders and resolving problems they had experienced with Papa Johns. Tossed and made pizzas to the customer's specifications. Helped manage a small number of employees to create a friendly and efficient working environment. Software C++ Autodesk Inventor, AutoCAD (2009,12,15,16), 3Ds Max, Python. Education Lynchburg College 2017 Data Structures & Analysis in C++ and Python *Mathematical Theory in Computer Science : Computer Science/ Minor Sports Management Micro and Macro Economics Computer Science/ Minor Sports Management Micro and Macro Economics Oakton High School 2013 Diploma : Engineering/STEM Award Engineering/STEM Award Interests Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Personal Information Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. *I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Additional Information HTML Java Programming Activities Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Skills Proficiency in C++, AutoCAD, AutoCAD Inventor, Python, Linux, Xcode, Visual Basic, MS Word, MS Powerpoint, Programming in MS Excel

ENGINEERING

Z SALES CONSULTANT Summary Highly motivated, competitive, sales consultant seeking opportunity with long-term growth potential through integrity sales success, building relationships and developing the business Performance Skills *Account Penetration *Adaptability *Identify and create new business opportunities *Brain lab navigation experience *Demonstrating Products *Product Launch *Account Relationships *Confident clinical expertise Snap Shot Sales Consultant City , State Company Name / Jun 2013 to Current Cultivate relationships with surgeons while covering procedures with clinical proficiency and business acumen. Build and implement sales plan, manage and track customer sales activity and prospective customer initiatives. Team increased territory sales 12.5% to 3.8 million in 2014, 5% to 4 million in 2015 and 10% to in 2016. Increase physician volume through PCP events, community outreach programs and marketing strategies. Serve as a primary resource to key accounts for full line product support and continued service. Ability to troubleshoot complex issues with highly creative solutions. Maintain training in sales skills, new technologies, product features, and competitive product portfolios. Develop relationships with hospital personnel and key account stakeholders to expedite sales. Demos and lab training to demonstrate products and surgical techniques. Office Intern City , State Company Name / Oct 2012 to May 2013 Compiled sales data, generated sales reports for territory managers and profiled prospective surgeons. Organized and distributed marketing information, product portfolio, audits and sales goals projections. Organized and participated in training labs for potential surgeon customers. Server / Bartender City , State Company Name / May 2010 to May 2013 Worked full-time while completing bachelor's degree and internship. Amongst top 5 in sales regularly maintaining $90 plus per person guest average. Exceptional multi-tasking ability proven to effectively and efficiently service large amounts of business. Education B.B.A : Business Management Management Information Systems, Business Intelligence Florida Atlantic University May 2014 City , State Business Management Management Information Systems, Business Intelligence Skills competitive, features, marketing strategies, marketing, multi-tasking, personnel, sales skills, sales, sales plan, sales reports, surgeon, troubleshoot

SALES

DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept at public and community relations, staff development and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return. Education and Training East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program. Featured on Community College of Philadelphia's T.V. Program, "Tapestry of Life: Resilience and Health". Participant of many Magee Rehab. Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor. Walk it Out" national 24 hour step-a-thon to bring awareness to SCI. Research subject at Restorative Therapies Inc. for muscle atrophy reduction benefits. Health Professional Peer Mentor at Thomas Jefferson University. Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative. Featured in Philly.com article on nutrition in health of those living with a disability. Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled "Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student). Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City , State Advises patients to community resources, make referrals and devises realistic treatment plans. Interviews clients individually and with family to determine what services best address their needs. Counsels and prepares residents in their transition back into the community. Encourages members to continue attending group fitness classes. Represents the company at industry meetings. Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices. Cultivates positive relationships within the community through public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works with President and C.E.O offices as patient liaison and report concerns appropriately. Maintains hierarchy structure, ensuring that communication is properly filtered. Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller City , State Coordinated department functions for staff of 200+ employees. Maintained detailed administrative and procedural processes; improving accuracy and efficiency. Facilitated meetings as liaison with other departments. Updated employee accounts and information on a daily basis. A key member of the global distribution operations team, which coordinated shipments globally. Entered data into DIAS to load and manipulate data for production reports. Served as mentor to junior team members. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Communicated crises, delays or carrier schedule changes to internal and external customers. Dispensed guidance, direction and authorization to carry out effective plans. Ensured work was accomplished safely with established operating procedures and practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans

ADVOCATE

RESEARCH ASSOCIATE Summary 15+ years of research experience in agricultural research 5 years of extension experience as a agronomic resource professional PhD in Soil Science and Crop physiology (minor) Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background: customer support to field research Strong experience in GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience in - water and nutrient management, drought stress Instruments - Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills in the areas : Statistical design and data analysis, Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 to Current Company Name Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light, water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky 2010 July - 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials on irrigation and nutrient management, nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth, development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings, national and international scientific meetings Developed programs for automation of irrigation volume, timing and frequency Working knowledge in drip, sprinkler irrigation systems, compost spreaders, mulchers, bed formers, chop gates Worked closely with growers and industry in obtaining first-hand information about their field Prepared successful grant proposals, technical reports, popular articles and peer reviewed papers Research Assistant Plant and Soil Sciences Dept., Univ. of Kentucky, 2006 Aug - 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment: fertilizer applicators, cultivators, tractors, combines. Agricultural Officer July January 2004 to February 2006 Company Name Acted as a technical consultant for effective knowledge translation and transfer of technology. Worked on agronomic practices for field crops and fruits, vegetables and trees. Solved site specific soil, nutrient, pest and disease problems in the field. Junior Research Fellow Dec January 2000 to December 2002 Company Name Senior Research Fellow Kerala State Land Use Board, Govt. of Kerala 2003 April -2003 Oct. Identified farming systems suitable for different agro-ecological zones of Kerala state, India. Development of Site Specific Nutrient Management strategies for farm models of Kerala. Investigated rice response to nitrogen fertilization in farmer's fields. Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers. Research Assistant Nov January 2000 to May 2000 Company Name Developed sustainable technologies to retain soil, moisture and vegetation in eroded regions using Coir Geo textiles. Identified different types of coir geo textiles for conserving soil and water under varying slopes. Education PhD : Soil Science and Crop physiology , 2010 University of Kentucky － City Soil Science and Crop physiology MS : Soil Science and Agricultural Chemistry , 2002 Tamil Nadu Agricultural University India Soil Science and Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation: Soil water and crop growth processes in a farmer's field *MS theses: Modeling rice response for agro-technology transfer Publications Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems for Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management in trees and vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato under Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management in trees and vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability with alternative containers for greenhouse and nursery crop production: A review and research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature in plastic and alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher and E. Hagen. 2014. Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling. Acta Horticulturae Skills automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles

AGRICULTURE

CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent with 10 years of experience in helping people with their everyday needs and concerns over the phone and in person. Experience with handling complex inquires and situations with discretion and efficacy at all times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Education AA : Interdisciplinary Studies/Social and Behavioral Sciences , 2016 Los Angeles Southwest College - City , State High School Diploma : General Studies , 2011 Junipero Serra High School - City Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized

AVIATION

DIRECTOR OF BUSINESS DEVELOPMENT Highlights Word, Excel, PowerPoint, Adobe, Java, Oracle JD Edwards Enterprise, Epitome/WinAl, Data Collection, Internet, and Social Media. Experience July 2012 Company Name － State optimize financial operations by performing complex analyses on enterprise wide negotiations, projections, time-of-business reviews, and guest port services distribution channels, claims/utilization costs. Determining the effectiveness of territory by analyzing and targeting special segment of sales reports. Provided data from multiple sources for monthly, quarterly, annual, and ad hoc reports generated for various departments and senior management; ensured data was accurate by identifying and resolving errors and discrepancies. Reviewed, analyzed, and resolved claims (based on performance, $50,000 limit ofauthority quickly eliminated by supervisor); processed thousands claims worth in excess of $20 million. Initiated, calculated and reported upon a quarterly productivity analysis. Participated daily in tasks related to financial reporting, budgeting and forecasting, asset and liability reconciliation, working capital, and cash control. Director of Business Development May 2014 to Current Company Name － City , State Work along side with the management team in an advisory capacity to investigate the needs and propose routes for the business to achieve its goals. Implement agreed actions & achieve specific business objectives (managing a test marketing program or a promotional campaign, or introducing new system), then managing hand-over and support if needed to sustain progress. I coordinate and lead the sales pursuit process. I developed the new business from new customers, and expand existing client relationship. Managed the sales strategies/plans to keep it consistent with the company's long range strategic objectives. Maintence Operations study in a high-tech industry, releasing 20-30% capacity. Customer Experience transformation, leading the diagnostic and design phases. Fundraisor Director September 2012 to March 2014 Company Name － City , State Providing collaborative leadership and coordinates submission of interdisciplinary proposals to support capital and needs to advances the needs interests by researching and identifying sources of support or revenue generation. Using proactive skills and extensive network by seeking new and expanded opportunities to generate new proposals based on mission and goal statement of organizations' guidelines and interest. Advise and assist the Executive Director in devising and implementing fundraising strategies for specific projects and review them on a regular basis. Take the lead in developing new fundraising sources. Work closely with the Executive Director to increase profile and enhance our reputation within the donor community. May 2001 to January 2012 Company Name Bolletieri Tennis Academy, Bradenton - provided coaching to promising junior players at one of the top tennis academies in the world (2001). Flamingo Park, Miami Beach - instructor at busy tennis facility; taught all levels ofplayers; developed loyal and steady clientele (both locals and returning visitors); ran tennis camps (2002 -2004). Miami Shores Country Club, Miami - Director, summer tennis camp for kids (10-18); responsible for program development; scheduling head pros; logistics; liaison with accounting regarding pro compensation (2004). Private Coach to USTA - top ranked junior Cassandra Herzberg; coaching on physical, strategic, motivational and technique development led to rise in national ranking from: 200 to Top 3 (2004-2008). Negotiated contracts with major sports brands including Nike, Wilson, and Luxilon; coordinated tournament scheduling and travel logistics. Played a key role in the recruitment of Cassandra to Brown University where she hold first position in the roster for all four semesters. Education Associate of Arts : May 2011 MIAMI DADE COLLEGE － City , State GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 January 2001 ZAGREB SCHOOL OF ECONOMICS & MANAGEMENT GPA: GPA: 4.0 GPA: 4.0 CFA (CHARTERED FINANCIAL ANALYST, level 1 : December 2013 FLORIDA INTERNATIONAL UNIVERSITY － City , State Bachelor of Science : Hospitality and Tourism Menagment Finance , December 2012 GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Hospitality and Tourism Menagment Finance Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Work History Company Name Languages Multilingual, fluent in English, Croatian, and Cyrillic. Skills accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent in English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor Additional Information Hold United States Permanent Resident status (previously held Extraordinary Ability 01 Visa).

BUSINESS-DEVELOPMENT

NON COMMISSIONED SECURITY OFFICER Summary Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City , State * Understand and successfully execute post orders. ● Manage typical issues and problems professionally. ● to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ● Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ● Monitor C*Cure and closed circuit camera system. ● Issue temporary badges to contractors, vendors, and visitors with proper identification. ● Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ● Reset "High Temp" alarms on site following procedure and protocol. ● Maintained efficient operating systems within a closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City , State *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. 1 volunteer Company Name － City , State *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Home delivery technician and warehouse associate Company Name － City , State *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City , State *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate : Northridge/Eastview/Cedar Park Campus, Criminal Justice , 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ● Crime in America ● Court Systems and Practices ● Introduction to Sociology ● United States History I&II ● English Composition I Certification : NAS North Island , 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft. Certification : Small Arms Training , 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills. Certification : Special Response Training , 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training. History , 2000-05-28 W.B. RAY High School － City , State , US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft

AVIATION

Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry. Experience Principal Consultant Company Name | City , State | June 2018 - Current Design, Develop, Test and Document Business Intelligence reports: Gather Business needs to develop interactive dashboards and BI reports. Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool. Write SQL Queries and Stored procedures to pull data to Visualization Tool. Modeling the data to efficiently pull the data for visualization Design Dashboard and Provide insights to management and departments to make Data driven decisions. Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports. Create and Peer review SQL queries for ad hoc data reporting. Managed junior developer by delivering consistent coaching and constructive feedback. Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System. Communicate with clients to gather requirement for new data collection or for change request. Design a data model and web interface for collecting new data and improve existing system. Peer review codes to validate correctness and integrity of the system. Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release. Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources. Create SQL queries for ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name | City , State | September 2015 - May 2018 Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives. Reviewed project requirements to identify customer expectations and resources needed to meet goals. Conceived, developed and implemented wide range of BI solutions. Optimized data gathering processes, analysis procedures and visualization strategies. Created and oversaw dashboards with QlikView. Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form. Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates. Analyzed code and corrected errors to optimize output. Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes. Wrote user manuals and other documentation for roll-out in customer training sessions. Established and maintained key relationships with business stakeholders to promote future opportunities. Managed 2 junior developers by delivering consistent coaching and constructive feedback. College Student Company Name | City , State | January 2015 - May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model to predict malignant tumors. Used Python - "Random Forest Classifier" to predict malignant tumors in breast tissue. Here, main idea is building multiple models with different sample and different initial variables from train data set. Goal is to determine what attributes provide the most information that can be used to predict malignancy. My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign. Data Mining- Image Classification: It is the process to categorize images into one of several categories. Classification requires training for each image category. Constructed Training and Test data for given image data using Java programming. Constructed the five different classifier models using each training data file. Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name | City , State | October 2013 - January 2014 Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications: Execute tasks with both procedural and OOP development techniques. Best practices for efficient and easier to maintain code. Best practices for securing web applications. Inserting, querying and managing data stored in databases or files. Skills SQL Server/MySQL Data Analysis and Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master of Science Computer Science University of Illinois At Springfield , City , State Completed coursework in Data Science, C# Programming and .NET and Data Mining. 3.95/4.0 GPA May 2016 Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City "Best Outgoing Student" Recipient Honor Roll 2010-2011 May 2013

CONSULTANT

CONSULTANT Profile Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds. Skills Pressure and rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics and material balance Economic analysis (ARIES) Knowledge in SEC reserves estimation concepts Project management Reservoir management History-matching and production forecast Compositional and black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood). Knowledgeable in unconventional resourse evaluation and modeling of fractured systems. Good understanding of reservoir geology and depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding of log and core analyses Accomplishments Strategic development Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels. Project Management By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900. Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost. Directed and mentored interns who later landed permanent positions as a result of my efforts. Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%. Project coordination and outreach Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014. Appointments and awards Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research. Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010. Professional Experience Consultant January 2009 Company Name － City , State Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore. Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection. Evaluate geomechanical effects of fluid injection into the Lawson formation. Reservoir Engineer January 2011 to November 2014 Company Name － City , State 02/2011— 09/2012 Investigator Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features. Collect and synthesize input data for compositional simulations. Calibrate reservoir models to field observations and data. Estimate reserves and forecast production using both analytical techniques and compositional simulation. Evaluate the viability of different field development scenarios and new drilling locations. 04/2012—12/2013 Key personnel Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models to field observations and data. Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields. Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field. 10/2012—09/2014 Principal Investigator Depositional environment and storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain. Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments. Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations. Develop simulation workflow and manage reservoir modeling tasks. Design and manage the development of an access database tool used to analyze and interpret simulation results. Other responsibilities Provide general reservoir engineering and characterization expertise to other projects Respond to request from field operators, agencies, and staff. Lead research tasks in other projects. Write reports, journal manuscripts and communicate results to management and clients. Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation of state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect and generate input data for compositional simulations History-match reservoir model to field data and estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage. Analyze simulation results and evaluate changes in reservoir stress and strain Correlate predicted geomechanical stress changes with bserved microseismicity Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity. Geophysical survey assistant November 2004 to July 2005 Company Name － City , State Line-up cables and place geophones for geophysical surveys Assist in equipment and personnel transportation to field sites. Education and Training Training : 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Training : 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training : 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training : 2011 Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark B.S : Chemistry , 1997 University of Buea － City , State , Cameroon Minor in Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010 Affiliations Society of Petroleum Engineers American Geophysical Union University of South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX.

CONSULTANT

SOUS CHEF Executive Profile I am an eager, professional and committed Chef, who is passionate about great food and whom when working in a kitchen always maintain my finger on the pulse of the heart of establishment. I am committed in developing my personal and culinary abilities to the fullest extent. I have vast long termed experience in cooking high quality breakfast, lunch, and evening meals, while driving food values forward. I am now seeking a suitable position with a company that offers a truly unique environment to work in along with excellent career development opportunities. Core Accomplishments Enhanced customer satisfaction level up to 60% by demonstrating fine culinary and management skills in the kitchen and dining area. Created signature main course dishes and a dessert that are on the menu till date. Reduced order service time by 30%, through effective order and synchronization in implementation of timely prep exercises at the main course work stations. Professional Experience May 2015 to February 2016 Company Name City , State Sous Chef • Mentoring, training and supporting junior chefs. • Prepared and cooked, nutritious and well balanced meals for patrons. • Managed basic preparation of food together with Head Chef. • Created and decided design of menus with careful management of the quantities of food to be cooked and size of portions to be executed. • Created dishes for patrons with special dietary or cultural needs. • Supervised kitchen staff to maintain safety, ensuring personnel always wore appropriate clothing and head wear in accordance with the relevant guidelines. • Supervised back of the house staff on their daily tasks, created and maintained staff scheduling optimizing in house personnel ensuring and satisfying cost efficiencies. • Negotiating with sales representatives on the price of orders and supplies. • Hotline management. • Created menus by producing taste samplers presented to owners satisfaction which were implemented as part of our daily menu specials. October 2006 to February 2016 Company Name City , State Sous Chef/First Cook In charge of product and produce purchasing. Responsible for maintaining and inspecting kitchen produce as well as "walk-in" ensuring the quality and integrity of food supply ensuring optimal cleanliness. Mentoring, training and supporting junior chefs, cooks and other back of the house personnel. Instructing in the proper perceiving and cooking techniques. Managed all action stations while maintaining high standards as well as ensuring food quality. Maintained OSHA and safety regulations. Monitored food preparation methods, portion sizes, garnishing and presentation of food ensuring food was prepared and presented in an optimal pristine manner. Created and maintained food and equipment inventories and reliable records. Established standards for personnel performance and customer service satisfaction. Created and planned menus and food utilization based on the anticipated number of guests, nutritional values, palatability, popularity, and costs efficiencies. Maintained records required by law and local government agencies regarding sanitation, and food subsidies as appropriate. Created "test taste menus" by creating food samples for tasting and smelling to ensure palatability and flavor conformity. Reviewed work procedures and operational issues to determine ways to improve service, performance, and or safety. Created specialty dishes and developed recipes which were later used used and placed on permanent menus in dining facilities. July 2003 to November 2006 Company Name City , State Chef/ Cook 2 Menu sampling and setting recipe amendments for special events and catering alongside of Executive Chef. Order Synchronization and maintenance of inventory control ensuring cost and stock management. Customer Service satisfaction intake. Hygiene assurance by food inspection withing the guidelines of health and infection control. Hospitality training and mentoring of new personnel. Responsible for maintaining daily breakfast and lunch specials by running assigned stations. June 1999 to February 2002 Company Name City , State Line Cook Assisted management in all manners of running and preserving integrity of the "hot line". Managed and maintained mise en place stations. Responsible with assisting Executive Chef in creating daily specials and menus. Responsible for proper food preparation and running work station while maintaining optimal line flow. Education 1999 NEW YORK RESTAURANT SCHOOL City , State , USA Associate of Applied Science : Culinary Arts GPA: GPA: 8 Completed and graduated with a 3.8 GPA in Associates degree to applied science of Culinary Arts. Held an internship at the New Jersey performing arts center. Newark, N.J. Skills Culinary attributes • Strong desire to instill good practice and procedures in those working with you. • Mentoring, training and supporting junior chefs. • Ability to bring creative and commercially viable new lines to the market before any competitors do. • Physically fit and able to lift heavy goods and stand for long periods of time. • Able to communicate well with both superiors and subordinates. • Can accurately estimate food and labor costs. • Enforcing strict health and hygiene standards in the cooking & food preparation area. • Assisting head chef in the basic and full preparation of food. • Management of meal preparations by properly overseeing the quantities of foods to be cooked and the size of portions to be served. • Creating dishes for clients with special dietary or cultural needs. • Management of health and OSHA regulations by making sure that kitchen staff always wore appropriate clothing and head wear in accordance with the relevant state and local law guidelines. • Negotiating price and productivity of supplies with sales representatives upon purchase orders. • Maintaining the correct level of fresh, frozen and dried foods in the "walk-in" as well as store room.

CHEF

LEAD TELLER Summary Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. My goal is to gain more hands on experience within the chosen work . I would like to expand my knowledge base, to advance in position and gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense of banking ethics Practiced knowledge of bank security systems Currency and coin counter Safe and vault operation Energetic Strong work ethic Experience Company Name July 2010 to June 2014 Lead Teller City , State Daily operation and balancing of a $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Completed Control Online tasks to keep in compliance Made quality referrals for Consumer and Business account opening Stepped in to assist the management team in the event the Service Manager was not in. Company Name August 2006 to July 2010 Lead Teller City , State Daily operation and balancing of a $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Completed Control Online Tasks to keep in compliance Made quality referrals for Consumer and Business account opening Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Implemented and followed branch opening and closing procedures Accepted and processed credit card and consumer loan applications Assisted in the training of new team members Provided onsite training Assisted in weekly teller line scheduling Stepped in to assist the management team in the event the Service Manager was not in Company Name February 2003 to March 2006 Personal Banking Representative City , State Daily operation and balancing of a $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts at the customer's request Accepted credit card and loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City , State Personal Information I enjoy face to face interaction with customers, whether through teller line work or account opening. With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch. Skills ATM, opening and closing, credit, quality, routing, selling

BANKING

FINANCE MANAGER Executive Profile Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Skill Highlights Extensive knowledlge of Real Estate programs Management Experience, Multitasking Extensive Customer Service and Problem Solving Experience Proficient in Quick Books, Act, and Microsoft Outlook. Microsoft Office Project management. Professional Experience Finance Manager June 2015 to Current Company Name - City , State Manage all finances through Quick Books , Budget planning, reconciliation of all accounts, accounts receivables and payables. National Sales Director and National Rehab Supervisor September 2013 to July 2015 Company Name - City , State Supervised and coordinate evictions with eviction attorneys to faciltated cash for keys negotiations and/or sheriff lock outs and supervise and coordinated Rehab of investment properties nationally by gathering, reviewing all bids for work orders and construction bids. Coordinated with agents nationally on purchases and sales of investment holdings. Review and negotiate all listing and purchase contracts as outlined by investors Advise investors on current property activity and prob!ems that occurred and their resolution. Maintain national pool of real estate agent through interviewing, hiring and discharge process. Review and process all accounts payable from vendors before sending to accounting with appropriate paperwork. Acted as office manage of the Lake Arrowhead branch, processing payroll, keeping up office supplies and maintaining office machines and maintaining service accounts. Executive Vice President September 2000 to July 2013 Company Name - City , State Oversaw daily office operations for staff of 3 employees. Prepared and distributed payroll for staff of 3 direct reports. Composed and drafted all outgoing correspondence and reports for directors Maintained website and weekly newsletter. Oversaw inventory and office supply purchases. Complied annual recommendations for next fiscal year budgets. Processed accounts receivable and accounts payable. Negotiated with vendors to order and maintain inventory of office supplies. Managed hundreds of accounts receivable accounts for local, State and National dues. Coordinated all travel arrangements, flights, hotels, transportation meeting registrations and course registrations for Directors attending State and National meetings Created expense reports, budgets and filing systems. Frequently used word processing, spreadsheet, database and presentation software. Reconciled and processed expense reports for 12 internal and field personnel. Coordinated vendor demonstrations and assisted in the contract negotiations of industry programs and tools Distributed company-wide announcements, booked conference rooms and coordinated catering for monthly member development forum and annual installation. Researched, proposed and implemented vendor services to decrease costs to organization. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. Processed and facilitated all pro standards complains and grievance hearings Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Human Resourses Executive Assistant April 1999 to September 2000 Company Name - City , State Led a comprehensive safety training for 23 staff members. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications, disability programs and health benefits. Processed workers ompensation and unemployment claims. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Processed payroll and maintain employee payroll benefits database. Admissions Office Executive Assistant May 1998 to April 1999 Company Name - City , State Managed and facilitated new student orientation. Maintained transcripts for all students and teachers certification records Assisted financial aide department Assisted the career counseling department Tracked department expenses and supplies Orchestrated all aspects of graduation ceremonies. Education High School Diploma : 1979 Lakewood Sr. High School - City , State Licensed Real Estate Agent Certified Pro Standards Administrator Served on 8 years on product development advisory board Skills accounting, accounts payable, accounts receivable, Attention to detail, benefits, Budget development, budgets, Strong interpersonal skills, contract negotiations, contracts, counseling, Critical thinking, database, product development, filing, financial, hiring, inventory, team building, meetings, office, negotiations, newsletter, office machines, organizational, payroll, personnel, presentation development, QuickBooks, Real Estate, safety, sales, spreadsheet, staff development, Time management, transportation, travel arrangements, website, word processing

FINANCE

PATIENT CARE TECHNICIAN Summary Enthusiastic and hardworking nursing school graduate. Graduated Salutatorian and Magna Cum Lauda from Chamberlain University. My can-do attitude has led me to be a valued member to all my prior employers. I am extremely dedicated and always strive to provide the best service possible, one that I can proudly put my name on. I understand the importance of getting the job done correctly the first time, and in a timely manner. I will be a strong advocate for my patients and for the healthcare team I work for. Experience 12/2016 to 07/2017 Patient Care Technician Interviewed patients, measured vital signs, and documented all information on patients' EMR. Assisted nurses in pre-and postoperative therapy with treatments; inserting and discontinuing Foley catheter, discontinuing IV catheters, and maintaining IV fluids. Collected and prepared laboratory specimens, preformed glucose monitoring. Transported patients via wheel chairs and stretcher, assisted patients to ambulate around the unit. Notified nurses of any conditional changes of patients in my care. Provided care and comfort to all patients, ensuring the best possible care. 06/2010 to 12/2014 Server Company Name Assisted patrons during selection of food and beverages by presenting menu, and offering recommendations. Transmitted orders to bar and kitchen by recording patrons' choices; identified patrons' special dietary needs and special requests. Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. 09/2005 to 09/2009 Aviation Electronic Technician Company Name Drastically reduced aircraft discrepancies by 30% during my tenure with Patrol Squadron Sixteen. Troubleshot, replaced, and repaired critical electronic equipment on 17 different P-3C aircraft avionic systems. Responsible for accurate and timely updating of aircraft log books. Accountable for over 10 junior sailors in my work center. 07/2000 to 08/2005 Company Name Assisted DVM with medical examinations, triaged incoming patients and managed clients throughout their visit. Prepared animals for surgery, prepared surgical packs, monitored patients under anesthesia, and assisted Veterinarians during surgical procedures. Performed dental procedures, x-rays, lab and bloodwork. Gave vaccinations, obtained blood samples, and administered medications. Monitored and appropriately documented patient vital signs and activity. Clearly communicated instructions to my clients and veterinary assistants. Education and Training June 25, 2017 Bachelors of Science Degree : Nursing Chamberlain University － City , State Nursing May 6, 2011 Associates of Arts Florida State College of Jacksonville Interests Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Skills anesthesia, C, clients, policies, presenting, recording, safety, surgery, therapy, vital signs, x-rays Additional Information Licensure: *Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Awards: *Salutatorian, and Magna Cum Laude graduate from Chamberlain University. *Honor Graduate: P-3 Electrical Connector and Wire Repair Organizational Maintenance Course and P-3C Avionics Organizational Level Maintenance Course, Aug. 2006. *Enlisted Aviation Warfare Specialist, Nov. 3, 2006 *Department of the Navy, Good Conduct Award, Sept. 7, 2007 *Navy and Marine Corps Achievement Medal, Sept. 6, 2009

AVIATION

CHIEF DIGITAL OFFICER Summary I am a highly motivated and versatile digital strategist, storyteller and creative enabler. I've built and led teams within communications and marketing agencies focusing on Digital Strategy, Content Marketing and Influencer Engagement. Working closely with varied teams, internal and external, to devise the best audience modeling, CPG, B2C / B2B strategies, SEO/SEM, creative development, production cycles, digital media, applications and mobile innovation geared to drive results. https://about.me/broadbandito Career Goal Providing strategic guidance and execution support of core digital activity for a portfolio of Henkel brands.  Specifically, Senior Digital Marketing Manager - 170000NU Experience 02/2015 to 12/2016 CHIEF DIGITAL OFFICER Company Name － City , State Built internal digital practice and capabilities, client digital strategies  and creative execution to reach consumers, locally and globally, in the cluttered digital, mobile and social arena Focused on overall digital growth strategy for the agency. Developed and managed the execution of multi-channel digital strategies for existing client base and new business efforts Tripled digital revenue in 12 months to $6 million, annually Clients of Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma  02/2012 to 02/2015 VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis Company Name － City , State Formulate content marketing strategies and direction for client base and new business efforts Deliver strategy, manage client and vendor relations, employee engagement and B2C / B2B programs Created and managed digital presence in Arkansas and NYC and Chicago, as well as mentoring in digital / social across 3 offices   Agency digital revenue growth from $250k to over $1million, annually Clients of note: Walmart, P&G, Hilton Hotels, Cracker Barrel 02/2010 to 02/2012 SENIOR VICE PRESIDENT - Digital Company Name － City , State Identified opportunities for growth in marketing efforts via digital channels & social media strategy, engagement and execution Deliver client presentations, branding opportunities, prototype development and evaluation of digital assets, distribution and audience identification Developed & implemented digital platforms, social plans & content marketing efforts. Built digital/creative capabilities for overall agency through staffing, new offerings & streamlined production methods Educated agency in WOM marketing, digital and social environment and opportunities. Developed extensive pricing guidelines for agency services. (vended and internal)  Doubled overall digital revenue for the firm in first year of expansion Clients of Note: Disney, T-Mobile, General Mills, Burger King 02/2005 to 02/2010 SENIOR VICE PRESIDENT, Digital Content Company Name － City , State Oversaw strategy and execution for social media engagement efforts, content creation and distribution Pioneered emerging digital platforms for wide array of client and new business endeavors Managed a $6+ million dollar P&L with staff in LA, Seattle, Chicago and New York Worked closely with analytics and research vendors to develop and deliver desired results Assisted business development opportunities and added to agency thought leadership and mentoring  Clients of note: Starbucks, Ebay, Unilever, Pepsico, Microsoft NOTABLE CAREER ACHIEVEMENTS CNN - EMMY and Cable Ace awarded Journalist 1989/96 CNN.com - Original member of launch team CNN.com  WIRED + MSNBC Created Internet/TV programming 1996/97 DIRECTV + TECHTV Pioneered interactive television 1997/98 Education 1987 Bachelor of Science : Journalism UCM － City , State , USA Additional Information BS degree in related field and 10-15 + years experience B2C / B2B marketing focused in digital sector across multiple activities (e.g. media, search, social media, e-commerce) Content development, distribution, SEO/SEM Understanding of traditional media channels (TV, Print, OOH) Understanding of media planning (e.g., CPM, reach/frequency, etc.) Ability to manage/mentor junior team members Understanding of digital shopper marketing, CRM/data-driven marketing, audience modeling/targeting, research and analytics

DIGITAL-MEDIA

AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert*Employee Advocate Leading with consistent work ethic, attitude and professionalism HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings. Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth. Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion. Articulate and dynamic leader demonstrating professionalism while handling various organizational functions. EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting. Organized and detail oriented exemplifying professionalism, with an astute ability to manage multiple projects and tasks under high-pressured circumstances. Administrative leader, utilizing innovative management and leadership strategies to facilitate team development and project execution. Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds, while promoting team values. Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training and development Quickbooks Maintains confidentiality HR policies and procedures expertise Exceptional communicator Accomplishments Audited an HRIS database and received special recognition with a “Thank You Award.”Leadership Served as key contributing member to Leadership team. Maintained 100% accountability of a large section of equipment worth over $50,000,000 during multiple overseas deployments. Documentation Wrote and edited documents to keep staff informed on policies and procedures. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Protective Services Applied safety procedures and policies as outlined in Department Safety Manual. Experience Aviation Electronics Technician January 2003 to November 2014 Company Name － City , State Winner of numerous awards for training and supervising military personnel in the completion of >2,000 maintenance exercises, as well as receiving inspector qualifications for primary and cross-trained rate of aviation electrician's mate. Awarded for implementing innovative electronic travel claims processing system and coordinating the phase-out of an out-of-date legacy system, saving the US government >$500K. Successfully captured accounting errors placed on orders, preventing a substantial financial loss of >150K. Maintained position of Equal Opportunity Manager (EOM) for 4 years, conducting organizational climate surveys to assess trends and problematic areas - developing affirmative action to address immediate concerns. Also responsible for EO policies and issues; EEO coordination; Conflict Management; Inspections, Investigations, and Reports. Tasked as Department Training Specialist, ensuring on-time delivery of stringent training programs. Relevant Skills and Areas of Expertise Employee Scheduling, Staff Training and Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations and business development while managing client relations. Provide organizational direction with exceptional ability to gain and maintain trust, building cohesive relations across multiple organizational platforms. Commendable interpersonal, organizational, multitasking and management proficiencies. Collaborate effectively with support staff to provide effective leadership, delegating important tasks and assignments while providing timely follow-up to ensure task completion. Develop departmental budgets and pricing strategies; providing financial management, document control, communications and revenue projections. Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions. Ensure effective execution of administrative, HR, accounting, and financial aspects of related operations, while meticulously analyzing and presenting pertinent information to senior staff, personnel and other relevant parties. Manage comprehensive, complex human resources management procedures such as personnel administration, and/or staff development, classification, selection and recruitment, compensation, training and employee benefit programs. Received Navy/ Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization and voucher audits, and creating a database for mobilization tracking. Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning, scheduling, and ordering of parts and supplies. Maintained corporate portal and external webpage ensuring accurate, relevant data for staff and clients. Command Drug and Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, and administered aftercare program for dependent sailors. Identified, collected, and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily, monthly, quarterly, and ad hoc reports. Using critical thinking skills provided Operations Management of avionics shop of 35 personnel. Performed periodic expense budget review and analysis. Coordinated inter-departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100% accuracy. Unit Manager for database of secure profiles for service members deploying to critical areas. Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with rules and regulations. Maintain knowledge of the practical applications of engineering science and technology, including application of principles, techniques, procedures and equipment to the design and production of equipment. Collaborate effectively with senior management, engineers, technicians and various personnel. Collections Manager December 2000 to January 2003 Company Name － City , State Oversaw management of collections; providing leadership, training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections. Established personal financial plans by effectively interviewing clients to determine income status, present expenses, financial objectives and risk tolerance. Developed, implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures. Created a positive cash flow by successfully negotiating settlements for delinquent accounts. Performed initial interviews of applicants, screened applications for Human Resources. Education Masters of Business Administration (MBA) : Business Administration/Management , 1 2014 SAINT LEO UNIVERSITY － City , State Bachelor of Arts (BA) : Accounting , 2011 Saint Leo University － City , State , United States Accounting Select One City , State Meals on Wheels Co-Founder of Boys to Men Mentoring Program Skills Business Management, human resources management, Operations Management, Strategic Analysis Additional Information Security Secret Clearance Winner of numerous awards for training and supervising military personnel during completion of >2,000 military maintenance exercises.

AVIATION

STYLIST Objective An internship opportunity under the Marketing Director of AKIRA Chicago, where I can demonstrate my knowledge of market trends and customer needs to help create innovative and effective marketing strategies. Education BBA , Marketing 2019 DePaul University － City , State GPA: 3.0  Minor:  Statistics Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics Accomplishments AKIRA Chicago, Sales Consistently in the top 20 rank of stylists in the company for excellent sale stats American Apparel, Sales 1st Place in Chicago District Sales Contest Avg. 40-55% of End of Say sales when working​​ Work Experience Stylist Apr 2015 to Current Company Name － City , State Pulled entire wardrobes for clients, styling them from head to toe in our merchandise Built a strong client base that remained loyal to myself and the brand Made clients and customers feel welcome through excellent customer service Upsell and suggest items to customers in order to exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 an hour) Created and hosted client shopping events for my loyal customer base to increase the the store's end of day sales by 15% Keyholder Nov 2014 to Apr 2015 Company Name － City , State Promoted a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures Monitored the activities of the store employees to maximize efficiency and respond to customers' needs in a timely fashion Supervised sales floor ensuring key selling zones are covered Cashier duties Opened and closed the store Sales Associate Feb 2014 to Nov 2014 Company Name － City , State Greet and develop rapport with customers Provide product information regarding features, trends, and styles of merchandise Assisted customers and made suggestions based on knowledge of merchandise and customer Maintained neat and organized merchandise through straightening, hanging, sizing, and merchandising Volunteer Work Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013 Provided companionship for patients and support for families in surgery lounge and critical care waiting areas Greeted visitors at points of entry as well as escorted and directed visitors as necessary Assisted visitors at information desk with various inquiries, answered incoming calls, and provided wheelchair assistance Skills Enthusiastic, friendly, and personable Advanced problem-solving Highly adaptable Bilingual: English and Spanish Effective communication skills Works well within a team, as well as individually Working knowledge of HTML 5 and CSS Intermediate knowledge in Microsoft Word, PowerPoint, and Excel

APPAREL

FLORAL DESIGNER Summary Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Highlights Inventory control  Employee scheduling Cash handling and banking Floral designer Organized Placing orders in person and over the phone Customer service Excellent multi-tasker Experience June 2013 to March 2016 Company Name City , State Floral designer Designed arrangements for wide range of events, which included wedding and corporate parties. I did all of the prep work as well. I kept the showroom clean and maintained properly for display January 2011 to December 2012 Company Name City , State Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs, as well as floral designing. April 2008 to August 2009 Company Name City , State Cashier Cashier main function. In addition helped unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. October 2002 to April 2008 Company Name City , State Manager/Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs, as well as design floral arrangements for the cooler display and for outgoing orders. Education Northwestern College City , State , Dupage Medical Assistant

DESIGNER

ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design and refined the vehicle definition. Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept. Presented a technology plan on the above parameters. Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017. Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation. Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink. Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch. Further, torque hole was reduced to maximum extent with help of spark retard. Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016. Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer. Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model. Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature. Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95. Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation. The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3=""> Engineering Intern Jan 2016 to Jun 2016 Company Name － City Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles. Overhauled Engines and Transmissions with assistance of technicians. Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge in working of CAN Bus systems. Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines. The internship helped get a feel of industry environment. Witnessed various concepts such as welding, sheet metal works, CNC machine working etc. Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016. Collected Customer requirements from surveys, websites, magazine and, blogs. Conducted a benchmarking study of competitor vehicles with the reference selected vehicle. Developed preliminary specifications of the target vehicle. Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle. QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016. Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system. Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements. Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems. Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems. Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016. Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle. Determined the characteristics of anticipated customers and provided a brief description of market segment. Determined selling price and sales projection of the proposed vehicle. Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways. Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program. Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features. Education and Training Master of Science , Automotive Systems Engineering May 2018 University of Michigan － City , State Automotive Systems Engineering 3.72 Bachelor of Engineering , Mechanical Engineering June 2015 Visvesvaraya Technological University － City , India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented a technical seminar on "MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn. *Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University.

ENGINEERING

WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four and a half years of experience in permit writing, land use planning, and development review.  Serves as Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation.  Experienced in multiple project management, including coordination with contractors, consultants, project managers, project engineers, and agency representatives. Assists community members and applicants in understanding Tribal Codes of Laws and development requirements, including documentation and issuance of stop work orders for land use and permit violations.  Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review. Highlights Use of Microsoft Access for permit tracking and documentation Ability to use geographical positioning systems (GPS) in support of field investigations Use of Geographic Information Systems (GIS) to document and present findings Knowledge of Microsoft PowerPoint presentation software Skilled in project management, record keeping, and documentation Ability to work with multiple agencies and other professionals on projects Ability to interact and communicate effectively with the public Highly organized and detail oriented Accomplishments Permit writer and storm water compliance officer for a busy natural resources department, consulting on and developing 100 permits per year while supervising a water quality monitoring program and managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 to Current Company Name - City , State Review, conduct site visits, consult, develop permit conditions, and maintain records for all Land Use Applications received by the Lummi Planning and Public Works Department.  Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources. Ensure all federally permitted development projects comply with permit conditions.  Includes Storm Water Pollution Plan review and approval, attendance of regular project meetings, coordination with contractors, project managers, project engineers, other agencies, and project file maintenance and documentation. Supervision of surface, marine and ground water monitoring program and associated Water Resources Specialist.  Development of project capacity with changing program goals and needs of the department and community.  Includes support of field work and operation of a boat for water quality samples collected at marine sample sites. Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner. Water Resources Technician III February 2007 to January 2012 Company Name - City , State Coordinated and implemented the surface, marine and groundwater quality monitoring program for the Reservation. Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data. Assisted database programmer with database development for permit and water quality programs. Maintained sampling equipment, ordered supplies and communicated with vendors. North Puget Sound Gypsy Moth Supervisor May 2005 to November 2006 Company Name - City , State Advertised, recruited, hired, trained and supervised six technicians as trappers for the Washington State Gypsy Moth Program.  Conducted meetings and attended meetings at the State office in Olympia. Performed planning and quality assurance/quality control activities requiring long hours and travel.  Provided coaching and mentoring of technicians as needed. Architectural Control Assistant March 2006 to June 2006 Company Name - City , State Performed building plan submittal, review, and record keeping.  Served community members with questions on permit applications. Assisted with preparing agendas for meetings, conducting meetings and documenting meeting minutes.  Coordinated and assisted with the Tree Subcommittee site visits. Education Bachelor of Science : Environmental Science and Geology , 2004 Western Washington University - City , State Conducted field studies to determine water quality health of streams, authored many written works, such as lab reports, policy memos, research papers, and co-wrote an Environmental Impact Statement.  Prepared classroom presentations. Associate of Science : Freshwater Ecology , 2002 Whatcom Community College - City , State Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, and professional self motivated individual who requires minimal supervision.

AGRICULTURE

SIMULATOR TECHNICIAN Summary Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills and technique. Avionics specialist in theory of operation and repairs. Highlights AC/DC power and control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written and verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring   Worked to meet current FAA electrical codes and company guidelines. Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate. Scheduled and tracked all repairs. Supervised team of three staff members. Mounted assembled components on circuit board at a rate of 100 per shift. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems. Experience Simulator technician April 2013 to May 2014 Company Name － City , State Flight instruments Installation and repair. Installing avionics LRU's and Flight gauges on flight line. Interpretation of blueprints and schematics. Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets. Installation of harnesses in aircraft. Completing modifications and upgrades. Rewiring cannon plugs. Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Ran cycle checks of electromechanical systems consisting of multiple integrated circuits. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Aligned and tuned complicated inter-related circuits and electromechanical systems. Avionics technician January 2012 to January 2013 Company Name － City , State Maintained CRJ-700,900 IAW FAA standards and procedures. Repaired and replaced Avionics equipment as required for proper functionality of aircraft. Trained for A&P license under supervision. Prepared equipment for all operations. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Aligned and tuned complicated inter-related circuits and electromechanical systems. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Tested and repaired electric motors, variable frequency drives, alarms and control systems. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Entry Avionics mechanic January 2007 to January 2008 Company Name － City , State Wire Stamping and Cannon plug Termination and routing. Installation of wire bundles and termination of grounding blocks. Boeing 737, Airbus A320. Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Collaborated with engineering staff on testing of prototypes and modified instruments. Verified that all equipment was certified and met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 to January 2012 Company Name － City , State Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS). Installed all electrical wiring during remodeling projects. Trained maintenance journeymen electricians and electrical apprentices. Trained and instructed subordinates and supported units on Military Avionics Equipment. Supervised operation and organizational maintenance of systems and specialized equipment. Education GED : 2005 T.C.C South Campus － City , State , USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma : Avionics Electrical Technician , 2007 Army Aviation School of Logistics － City , State , USA Minor in Avionics Operation and Theory and electronic troubleshooting. 3.0 GPA Coursework in A/C And D/C Emphasis onTheory and troubleshooting and Professional Training. Associate of Science : Avionics Maintenance technology , 2011 Spartan College of Aeronautics － City , State , USA Member of AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework in Avionics Maintenance Technology Coursework in Meteorology, Air Traffic Regulations and Air Navigation Conduit Bending course Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling Coursework in DC Electricity, AC Electricity and Electronics Theory Diploma in Electric Technology Skills Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair.

AVIATION

HEALTH COACH Summary Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations Achievements Professional Certified Coach credential awarded by the International Coaches Federation, 2013. Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates. Contributing author to the article, "Group Health Coaching: Strengths, Challenges, and Next Steps" in the May, 2013 issue of Global Advances in Health and Medicine. Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 to Current Company Name Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine: November 2011 o Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o "I CARE" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 to July 2009 Company Name Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees. Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk. Wellness Coach and Fitness Specialist May 2006 to October 2008 Company Name Developed coaching as a second and complementary profit center to personal training. Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance. Principal, Life and Wellness Coach. August 2005 to October 2008 Company Name Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning. o Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching. Education and Training Master of Science : Health Psychology , 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home. Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health. Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response. Bachelor of Arts Anthropology University of Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012 : 1 2010 Completion of National Institute of Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008 Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006 Wellness Coach credential awarded by Wellcoaches, 2005 Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management

FITNESS

FINANCIAL ACCOUNTANT Summary Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution. Accomplishments Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG). Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH). Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA). Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG). Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 to Current Financial Accountant Company Name － City , State Monitor the net capital of the bank using daily controls. Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq. Enhance the consolidation reporting in IFRS by optimising the flux of information. Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists. 07/2015 to 12/2016 Business Analyst Company Name － City , State Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required. Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process. 09/2014 to 12/2014 Financial Accountant Company Name － City , State Provided reports on the monthly securities position reporting and breaks. Performed regulatory reporting for the group and management by analysing the short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions and expenses. Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated with IT team in group projects to update systems and other various projects. 06/2014 to 09/2014 Accountant Analyst Company Name － City , State Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations, intercompany and accounting close related tasks. 06/2013 to 12/2013 Project Accountant & Administrator Company Name － City , State Participated in leading SAP B1 implementation by setting up the organisation structure, planning and creating the testing scenario. 06/2012 to 05/2013 Senior Financial Accountant Company Name － City , State Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP. Tracked all intellectual property and royalty spending against approved requests and payments. Analysed costs and revenues related to logistics. 12/2011 to 05/2012 Accountant Company Name － City , State Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries. Collaborated with Auditors, Banks, Tax returns & VAT IFRS reporting to provide accurate reports and analysis. 06/2009 to 12/2009 Cost Analyst Company Name － City , State Prepared p ayroll costs and headcount reporting. Prepared and booked the operating expenses accruals. Prepared cost centre reports for the local and head office. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. 06/2008 to 11/2011 Financial Control Analyst Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities. 07/1996 to 11/2007 Consultant in Finance / Administrative Support Company Name － City , State Roles in different industries: Food and beverages, IT, Financial services.           Specialisation in implementation of new organisational structures. Education 2008 Bachelor of Arts : Accounting and Controlling ENS Cachan － City France 2012 Certificate : Business Accounting Chartered Institution of Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational and Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos

ACCOUNTANT

SUPERVISOR ACCOUNTANT Professional Summary Ability to work in a fast paced, deadline driven environment, independently or as a team. Core Qualifications Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 - XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), and Business Objects. Experience Supervisor Accountant July 2015 to Current Company Name － City , State Performed financial reporting activities for the Ichthys Project. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance/FCPA - Quarterly testing of internal controls. Responsible for preparing budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Ichthys. Prepare PowerPoint presentations, charts, and graphs. Attend Monthly and Quarter PSR/PFSR meeting. Performance of ad-hoc request and special projects as required. Lead Accountant July 2008 to July 2015 Company Name － City , State Performed financial reporting activities within the Government, Infrastructure and Minerals product line. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance - Quarterly testing of internal controls. Assist with budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Infrastructure and Minerals. Assist in preparing PowerPoint presentations, charts, and graphs. Performance of ad-hoc request and special projects as required. Senior Accountant December 2007 to June 2008 Company Name － City , State Review the SSC general ledger accounts and make correcting entries. Performs account analysis and reconciliation. Create and maintain ad hoc reports and reporting databases such as Access and Excel. Monitor SSC process execution for SOX compliance, and coordinates testing activities with auditors. Generate and analyze process performance metrics. Assists in developing and testing automated tools such as Lotus Notes and SSC webpage. Assist in preparing PowerPoint presentations, charts, and graphs. Reconcile intercompany balances with 18 sister companies. Prepare accounts payable accruals. Reconcile AP accruals, payroll transactions, and fixed assets. Set up fixed assets in JDE for depreciation expense. Pay monthly lease for vehicles and gas cards. Prepare monthly financial reports and tax packages. Prepare monthly forecast analysis and summary variance explanations. Senior Financial Analyst October 2005 to October 2007 Company Name － City , State 20th Century Fox Home Entertainment one of the world's most recognized and respected producers and distributors of films and television programs) Researched and analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position by using multiple schedules (e.g., sum cost, revenue and contribution), forecasted month-to-date, prepared and analyzed monthly forecast, prepared quarterly forecast statements and presented findings to senior management. Prepared, maintained and reviewed forecasts. Set up projects in PeopleSoft. Performed month-end close activities. Individually analyzed and prepared production actual. Analyzed and prepared month-to-date and year-to-date variance explanations. Prepared journal entries and coordinated with senior management to input book entries into People Soft. Performed financial analysis as requested. Prepared licensee royalty statement to be uploaded into Atlas. Prepared and processed journal entries to be uploaded into PeopleSoft. General Accountant June 2005 to August 2005 Company Name － City , State Supervised over a 120 different accounts within the United States by using Nanovision. Adjusted journal entries to balance general ledger. Handled bookkeeping monthly byusing Nanovision and Excel. Provided bank reconciliations for month-end closing statement for each account. Accountant September 2004 to January 2005 Company Name － City , State Oversaw accounts receivables operating and approval process to support production of over 150 checks weekly. Authorized check signer, approved all wire transfers over $1M. Adjusted journal entries to balance general ledger. Contributed to annual budget process, working with various department heads to review historical activities, trends, and future obligations. Handled 1099 Miscellaneous tax issues. 2005) Managed month-end closing cycle. Education Master of Business Administration : Business Development Strategy, Management , May 2008 Pepperdine University, Graziadio School of Business and Management － City , State Business Development Strategy, Management Bachelor of Science : Finance Spanish , May 2004 University of New Orleans － City , State Finance Spanish Languages Fluent in English and Spanish (proficiency has decreased due to moderate use). Skills Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent in English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written

ACCOUNTANT

PROJECT COORDINATOR Highlights SKILL SUMMARY I have well developed Time Management skills I work to a very high standard, with an eye for detail, goal orientated. I have excellent communicate skills I establish and maintain effective cooperative working relationships with people of all levels I am enthusiastic, passionate, motivated, honest & a reliable team player I work from a Strength base focused in problem solving I have well developed computer skills in MS Office, Excel, Power Point and Internet. I actively look for opportunities to develop my skill base. Experience Project Coordinator Current Company Name Develop/maintain project schedule information - using MS Project 2013 managing day to day work priorities of the project manager and the team facilitating project resources - using Demand & Supply tool Develop/maintain risk registers and escalating issues - using communication with stakeholders managing the budget for the project - using SAP Guri facilitate meetings event management for training, meetings for the team and stakeholders Monthly reporting to Investment board and Portfolio Office Previous Telecom NZ Ltd - Business Process Co-ordinator: set up new WBSE for Capex and Opex Projects arrange set up new activity codes for new employees Health & Safety rep for the team coordinate staff moving to a new building Set new contractors up equipment, access to network & buildings maintain contractor details e.g. end dates/extensions create and manage Purchase Orders for contractor payments arrange travel & accommodation for managers event management - catering, bookings & rooms team purchases for team manage access to online documents system coordination of meetings: agenda preparation, audio & video conference set up & minute taking Project Manager - Birthright Wellington: The purpose was to project manage a pilot to enhance working relationships with the Government Department - Child Youth & Family and non-Government agencies that worked closely with families and children by: establishing the Differential Response principals and strengthen collaboration with agencies facilitate cross agency training to up-skill workers in Government and non-Government agencies. develop and implement a new way of working communication with stakeholders managing the budget for the project Te Rito Co-ordinator: co-ordinate and facilitate groups assess, monitor and input Police reported family violence incidents facilitate case management meetings agencies. Organise and facilitate monthly networking meetings set strategic plan ◦ project manage plan for coming year ◦ monitor it on a three monthly basis. project manage Community Action Fund ◦ media and awareness campaigns ◦ ran weekly half hour radio show with guest speakers from agencies ◦ Organise events day activities. Quarterly reporting to Ministry of Social Development ◦ monthly reporting to management group ◦ Wellington Ending Abuse & Violence board of trustees managing the budget for the project Strengthening Families (SF) Co-ordinator - Hutt Valley. Convene, facilitate and monitor SF Meetings from initial meeting and all reviews until closure. Maintain & record meeting information as well as review details in an effective and timely manner. Write reports and monitor statistics monthly for management team. Promote and present SF process to government & community agencies Organise, deliver facilitation training to staff Co-ordinating / Supervise Facilitation staff members Undertake project work that is needed in the community, where SF can be of assistance to families/whanau and young people. Maintain a small discretionary fund. Teller / Investment Advisor Co-ordinator 07/1996 to 12/1999 Company Name Head Teller/ Teller Duties Take care of trust money, order & send back cash as required, balancing daily cash Provide quality customers service, promoting bank products Reconcile ATM Machine Co-ordinate Advisors throughout the country Organise venues, accommodation, travel & catering Make up Induction packs & arrange all stationery for new Advisors Do Monthly statistics on each Advisor & Quarterly Reports Check Investment plans written by Advisors & return them for the client within timeframe. LINZ - Customer service, WINZ Call Centre, Wine & Food 01/1989 to 01/1996 Company Name From 1989 to 1996 I worked in a different number of positions to fit my lifestyle as I was raising a young family. This included Ministry of Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ - Customer service, WINZ Call Centre, Wine & Food tasting, Volunteer Community Work - Women's Refuge Crisis Line and Victim Support. Education Diploma : Health & Human Development, Frontline Management 2012 MS project Task Management 2010 March 2012 NZ Certificate in Frontline Management Facilitating Adult Learning & Training papers Presenting with Impact Treaty of Waitangi Social Policy papers Client centred Practice Skills for Life First Aid Course Privacy & Official Information Act Group Facilitation Facilitation & Advanced Training Introduction to Small Business Management Marketing & Selling, Business planning Book-keeping & Records, Taxation Finance marketing & Presentation, Legal aspects Computer Skills, Selling & Presentation Skills Supervision Workshop Diploma in Health & Human Development - 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief & Dying 6) Communication Certifications First Aid Course NZ Certificate in Frontline Management Affiliations Volunteer Community Work - Women's Refuge Crisis Line and Victim Support Skills Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference

BANKING

HR SERVICES REPRESENTATIVE Summary A multi-skilled professional with good all-round HR imformatory skills. Very capable with an ability deal with all the recruitment/processing needs of the organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented. Key Skills Excellent telephone manner and high standard of communication skills. Able to deal with highly confidential matters professionally & discreetly. Strong communicative, interpersonal, team-building, and leadership Highly developed written, verbal and presentation skills Good computer skills with an excellent knowledge of Microsoft Word and Excel Possess a proactive, positive and confident attitude Professionals in Human Resources Association Recruiting and selection techniques Experience 10/2012 to Current HR Services Representative Company Name － City , State Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc. Duties: Process the enrollment of new recruits Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Process all requests for enrollment, updates, changes and claims to Group Benefit Plans Process application for Leave and provide information to staff and managers as requested Making sure that any promotions, transfers and pay increase take effect as planned. Prepare job status and reference letters as requested by employees on a weekly basis Set up and maintain correct records of employees within system databases. Providing employment references for past employees Prepare Offer Letters and Employment Contracts for Employees Conducting pre/post-employment checks: reference and security checks for job applicants Process all staff and status changes Register new employees to Company's time clock system Prepare company ID's for all Employees Process application for Leave and provide information to staff and managers as requested Assist employees and customers alike in person and phone to ensure that all issues/concerns have been rectified within a timely manner Liaising with Managers/Supervisors of all departments to meet the demands for each department whether it is pertaining to recruiting or leave or benefits concerns/queries Scan and attach all documentation relating to an employee to an electronic file Ordered stationery supplies Filed documents on a daily basis Photocopied and faxed documents Assisted with the packaging of payslips Prepared the Haulage and Contractor payrolls on a weekly basis 05/2010 to 07/2011 Teller/Customer Service Representative (HEART Trainee) Company Name － City , State Providing assistance as needed to the branch which equals to getting the operation of the branch up to date. Duties: Acted as a Customer Service Representative (CSR)/Teller by opening accounts and processing transaction for members Assisted members in using the facilities that the branch offers, also providing information on the different types of products and services that the Society offered and also of the members of the group Batched teller transaction vouchers daily Prepared utility payment vouchers for dispatch within the turnaround time which is set by the Society Filed and prepared loans vouchers for dispatch daily Prepared daily listings for the content of the Cash Deposit Box Assisted with the filing of documents such as application cards, payroll listing, letters from internal and external members etc. Assisted with the registration of our members on the concierge queue Assisted with the retrieval and faxing of signature cards and other documents as requested Prepared letters to customers and suppliers as directed Education 2019 BSc : Human Resource Management University College of the Caribbean － City Jamaica Human Resource Management (Pending) 2009 Select One : General St. Jago High School － City , State , Jamaica 7 CSEC (CXC) Subjects Professional Affiliations The Jamaica National Building Society - Teller/Customer Service Representative Skills Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word

HR

LIBRARY EDUCATIONAL AIDE Summary To obtain an administrative assistant position where I can apply my 10 years of customer service, gift of multitasking, and professional experience to provide a team with a high quality of consistent supportive experience.     Highlights Competent and reliable professional, committed to top quality work Organized and multitasking person Resourceful in solving problems, maximizing resources, leading, delegating and negotiating Collaborate easily with co-workers and work well independently Possess excellent communication and inter-personal skills Perform effectively despite sudden deadlines and changing priorities Proven ability to identify, analyze, and solve problems Highly reliable self-starter; can be counted on to complete assignments and manage projects Planner, sets goals, and meets deadlines Experienced in customer relations Self-motivated; able to learn on own initiative Excellent record of dependability and reliability Versatile and multi-skilled person Relates easily with all levels of co-workers and customers Excellent verbal and written communication skills 10 years' experience working in the customer service industry Entrepreneur skills; forward thinker, always trying to improve things or determine functionality Hard worker, quick learner, and ability to assume responsibility Work well under pressure as part of a team Responsible, resourceful, and able to implement change or policies Efficient, supportive and flexible Ability to work in a fast-paced, intense environment smoothly A visionary and creative person Meticulous worker; attentive to quality and detail oriented Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work Dependable employee with common sense and a variety of skills Work well under pressure to meet deadlines Work cooperatively with a wide range of personalities Proven ability to gain customer's confidence and trust Experience Library Educational Aide August 2015 to Current Company Name － City , State Green Valley Elementary and North Ridge Elementary Teaches students how to locate media in the library, and empowers students to be responsible for their individual library needs Checks library accounts for staff, parents, and students Organizes books, keeps a clean workspace and process daily shelving needs of the library Assist in individual needs for the entire school. Office Manager/ Program Director April 2014 to Current Company Name － City , State The dojo I work at was sold to new owners in 2015; I stayed on board with the new owners and have improved many areas of their business. The biggest improvements I made were things that save them money.  The martial arts school I work at used a website that charged them $300 a month for information that was just not needed and therefore a waste of money.  I came up with our own in house system. I identified what information (tuition, attendance, rank, student's info etc.) we needed on a daily basis, and how to get to that information quickly.  I simply used the excel program, came up with a sheet for each class and modify it to be easy to use for anyone. We can access any information we need quickly and timely; without paying this website. We were paying a lot for internet and phone.  I called around and verified price and contract for a commercial account.  I was able to negotiate a great price and bundle our services. We sell a lot of merchandise at the martial arts gym.  I set up all new whole sale accounts; for equipment and uniform needs.  I researched pricing for equipment, uniforms and office needs (ink, paper, paper towels) and modified our suppliers.  I was able to establish new relationships and new pricing. The dojo relocated in 2016.  When we took over a new space; I planned everything.  The bathroom remodel I came up with the complete redesign and ,some of the construction, I actually did myself. I handled every aspect of moving from one location to a new location.  In a time limit of 14 days, we not only moved but opened our doors at new location; all during Christmas/New Year Holiday. Since working for ATA, I have revised the way we communicate to students and parents.  I updated our facebook web page, came out with a monthly newsletter, put in place an announcement board, and update our webpage bi-weekly. I have planned and executed new rank testings, tournaments, birthday parties, and planned our company events for an entire year in advance. I have increased customer satisfaction and supported customers in areas such as conflict resolution in tuition issues, problem solved our cancel and hold policy, resolved our turnaround time on merchandise orders, clarified rules and equipment requirements in writing and revamped our leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, and receiving payments Improved family and parent relations for the school.  I created and implemented new schedule, new calendar of events, worked closely with the owners to design and publish the company's website Handles all record keeping (testing, contracts, tuition payments, and inventory). Children's Ministry September 2009 to May 2013 Company Name － City , State Created a warm and welcoming environment for children, staff and parents. Helped maintained the employees and volunteer's schedule. Lead worship time, small group discussions, and all children's activities. Sales Associate June 2007 to November 2009 Company Name － City , State Increased sales productivity, as well as, guest service by utilizing different methods of communications. Established an organized system for daily needs of answering emails, fax and phone calls. Learned essential business and management skills by learning the complex computer system to handling site visits with clients and customers. Team Lead Specialist October 2004 to December 2006 Company Name － City , State Managed the electronics department that handled exchanges, returns, purchases, customer service, and complaints, building displays, inventory and managing back stock. Managed a team of employees during peak and off-peak seasons that included training. Education English and Journalism , 2004 University Of New Mexico － City , State English and Journalism General , 2000 New Mexico State University － City , State General High School Diploma : 2000 Mayfield High School － City , State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page

ARTS

INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company. Qualifications CompTIA Security + CE SY0-401 Certified Refined system debugging and diagnostic skills Excellent analytical, interpersonal, communication and organizational skills System administration UNIX system performance monitoring Team player and self-starter with the ability to operate without detailed work direction Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission. Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name － City , State 5 years of experience in the maintenance and troubleshooting of complex infrastructure. Provide Help Desk Services first level of troubleshooting to all customers on multiple systems. Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations. Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU). Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor. Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact. Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary. Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times). Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation. Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy. Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans. Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Systems Engineer May 2010 to Sep 2013 Company Name － City , State Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier. Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software. Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies. Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work. Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal. Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies. Coordinated with systems partners to finalize designs and confirm requirements are met. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnosed UNIX and Windows processing problems and execute appropriate solutions. Ensured network, system and data availability and integrity through preventative maintenance. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Consistently met deadlines and requirements for all production work orders. Monitored network performance and provide network performance statistical reports for both real-time and historical measurements. Managed network monitoring and server monitoring both on- and off-site. Recommend architectural improvements, design solutions and integration solutions. Systems Engineer Associate Feb 2009 to May 2010 Company Name － City , State Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center. Formatted and delivered training specific to the intended party and purpose for company standards. Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library. Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC). Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT). Maintain a spreadsheet of employees with key contact information, skills, and resumes. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Researched and recommended new sources for candidate recruiting. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Education Bachelors of Science , Computer Engineering Technology Spring 2008 Prairie View A&M University － City , State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications

INFORMATION-TECHNOLOGY

EXECUTIVE ASSISTANT HR Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Focused, results-driven professional looking to obtain a career oriented administrative position with Newark CEDC. Office Management Calendar Management Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Bookkeeping & Payroll Records Management Meeting & Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 to Current Company Name City , State Providing administrative support to President of home-care service provider to the Developmentally Disable population. Maintain calendar, process requisitions, and organize company meetings. Administer pre-employment training and testing. Mange bi-weekly payroll for 100 employees Maintain schedules and calendar management for President. Maintain organization charts, staffing/workforce plans, HR audit files and other confidential materials. Coordinate with Recruiting and Staffing to process new hires. Handle all administrative support responsibilities related to HR. Biller 12/1999 to 05/2004 Company Name City , State Processed incoming and outgoing shipments. Analyzed customer billing issues for corrective actions. Provided assistance to dock personnel and suppliers on shortages and overages. Assisted in special projects as needed. Administrative Assistant 10/1997 to 08/2013 Company Name City , State Responsible for assisting the Director of Engineering, VP of Construction, HS&E Director and Human Resource Business Partner. Maintain documentation control for construction projects, new hire and safety training, purchasing activities, ensuring payment of all site utilities, and support accountant on account payable issues. Specific accomplishments included: Engineering Organized travel for senior management domestic and international. Organized travel, lodging and meal for international employees. Prepared monthly reports for capital projects, process change, utility usage, and overtime expenditures. Coordinated meeting, luncheons, corporate functions and internal training seminars. Assisted in the implementation of electronic system. Assisted and revise hazops, batch sheets, and SOP's. Monitored and purchase office, facility, PPE and lab supplies. Assisted engineering department staff (10) with expense reports, subscriptions and licenses. Safety Training Prepared issue and maintain contractor approval applications and insurance certifications. Maintained training logs for plant personnel and assist in the coordination of plant safety training. Provided PPE for employees, contractors, subcontractors and visitors. Assisted with safety walks, audits and incident investigations. Lead initiatives on green projects utilizing Six Sigma Lean process. Construction Liaison between city official and construction department on obtaining tax abatement utilizing the affirmation action program. Liaison between VP of Construction and architecture firms, subcontractors and union officials. Maintained travel, lodging, and transportation for VP of Construction and staff. Developed and implement report systems for Project Engineer and Construction Management. Assisted in managing capital project budget for 33M-research building. Assisted in managing capital project budget for 30M flavors building. Assisted Drafting department with copying, scanning and shipping of PID's and architectural designs. Created, maintained, and submitted requisitions, contracts, addendum to contracts, and contractor approval forms. Setup and maintain project field offices. Assisted in organizing bid packages for onsite and offsite construction projects. Maintained certified payroll documentation from all subcontractors. Human Resources Provided assistants to HR Business Partner in new employee background checks and physicals. Conducted new employee benefits orientation. Prepared brochures for job fair and maintain biweekly payroll for engineering department. Prepared agenda for managers to meet newly hired employees. Senior Assistant Underwriter 03/1994 to 07/1996 Company Name City , State Reviewed applications, letters, close outs, and cancellation policies. Advised clients on policy documentation, correspondence, cancellations, deletions, and additions. Prepared, review, rate, and issue renewals and new business policies. Maintained and developed quality control procedures for finance contracts Developed and implemented automated monitoring systems. Education Master of Business Administration 2011 Centenary College City , State Bachelor of Science : Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities

HR

GENERAL MANAGER / EXECUTIVE CHEF Summary Dedicated leader with over 15-year track record as an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.   Highlights Report writing Computer proficiency Service-minded Human resource knowledge Ability to prioritize Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Accomplishments Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Experience June 2014 to October 2015 Company Name City , State General Manager / Executive Chef Coordinated all department functions for restaurant staff. Updated employee paperwork and time records. Liaised directly with customers to meet needs and maintain satisfaction. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Achieved notable successes in cost control, revenue generation and marketing effectiveness. May 2013 to May 2014 Company Name City , State Sales Consultant Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. September 2012 to April 2013 Company Name City , State Sales Consultant / Service Technician Cold-called prospective customers to build relationship. Filled out expense reports for accounting.Updated database with customer and sales information. Established new customer accounts.Evaluated competitors and performed market research. Worked as technician cleaning up after different biological hazards including crime scene cleanup, flooding, and fire restoration. June 2012 to August 2012 Company Name City , State Forklift Driver Transported construction and scaffolding materials for a turnaraound in a chemical plant with large forklift Transported employees around job site using passenger vehicles, trucks and vans. Maintained strict adherence to safety protocols required by client. April 2011 to May 2012 Company Name City , State Operations Manager Oversaw the development and launch of customer database Boosted company efficiency through technology upgrades and process improvements. Optimized the overall customer experience through establishing procedures for handling issues over the phone. Identified inefficiencies and made recommendations for process improvements. November 2009 to March 2012 Company Name City , State General Manager and Trainer for New Restaurant Openings Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. March 2009 to October 2009 Company Name City , State Swing Manager Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Education 1988 GED City , State , United States GED I grew up in Guadalajara, Mexico and attended home school taught by my mother. I later received my GED. I also have the following training. Basic Vocational Certificate: Restaurant Operations Basic Vocational Certificate: Culinary Management Coursework in Business, Restaurant and Hotel Management . Interests Cooking, computers, sailing, golf, travel, working, and family. Additional Information I am fluent in Spanish. I believe that hard work, integrity, honesty, and diligence will help me succeed in meeting my goals and adding value to the company I work for. Skills Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations and Maintenance.

CHEF

SENIOR EXECUTIVE CHEF Executive Profile To seek employment as a Executive Chef where I can offer my skills and experience Skill Highlights Self-motivated Training and developing of Staff. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Senior Executive Chef May 2015 to Current Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared a variety of local and seasonal specialties which contributed to a  10 % boost in sales during the summer months. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Built and fostered a team environment Executive Chef Retail May 2013 to May 2015 Company Name - City , State Manage and Oversee Culinary Team to Include. Patient Food and Nourishments for 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue Works with 1199 Union Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million Reduced food costs by  9% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Executive Chef January 2009 to May 2014 Company Name - City , State Population at 180-2,000 Population at 175-1,600 Responsible for Café at Both Units Also Catering for private functions conferences team of 28 hourly associates. Reduced food costs by  7% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Restaurant Chef/Retail Chef June 2006 to January 2009 Company Name - City , State Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Oversaw 72 cooks and 4 Sous Chefs as part of overall back of the house operations. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Complied withscheduled kitchen sanitation and ensured all standards and practices were met Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Staff Restaurant and Retail Chef June 1994 to June 2006 Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. ? Education GED John Jay - City , State , New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building.

CHEF

RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR Summary Highly motivated and effective Sales Representative/Administrative Assistant with extensive experience in hospitality and office settings. Excel at organization and multi-tasking in fast paced, dynamic, and fluid environments. Accomplished in managing and coordinating various tasks and schedules. Proven successful in designing and executing community building and fund-raising events and activities. Strong team member, capable of leading and motivating others. Very detail oriented and professionl Skills amp; Strengths Executive & Administrative Support ~ Fluent in English, Farsi, Urdu, and Hindi Customer Service ~ Telephone & Front Desk Reception Organization ~ Filing, Database & Records Management Research ~ Microsoft Office Lightspeed Starguest Experience Reservations agent/front desk agent/guest services agent/pbx operator January 2016 to Current Company Name － City , State Generate booking requests and passenger attraction/transportation bookings Answer and screen customer calls Explain and sell our transfers and day tours, including up selling services Process payment and attraction ticketing Resolve product or service problems Data entry and inventory accounting Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests. Answer heavy volume phone calls. Work closely with Housekeeping, Engineering Department Assist operations manager and sales department with adminitrative duties. Customer Service Lead January 2015 to January 2016 Company Name － City , State Welcome and greet customers, modeling a positive customer service spirit while exhibiting a friendly and helpful attitude with customers and associates. Work with the store management team to set expectations and achieve service standards at the front of the store through high quality storefront presentation and through empowering associates to ensure customer satisfaction. Provide leadership to Service Associates working at the registers and coordinate register activities. Partner with store management to interview and hire new team members. Contribute to maintaining a safe and secure store environment. Serve as Manager on Duty by providing store leadership during a closing shift. Sales Representative January 2013 to January 2017 Company Name － City , State Order, maintain, and replenish merchandise apparel at eight (8) high-volume Southern California retail stores. Provide customer service, as needed, to promote product sales and communicate effectively with clients, other sales representatives, and the CEO. Take warehouse inventory and process, label, and sort warehouse shipments. Human Resources Assistant January 2012 to January 2013 Company Name － City , State Provided administrative and coordinator services within the Human Resources department, as well as performed administrative tasks for the accounting and engineering departments. Additional responsibilities included answering phones, updating employee information, maintaining and ordering company supplies, enter company-wide timesheets, scheduling meetings, coordinating luncheons and company-wide events, ensuring seamless employee communication, conducting security screenings for site entry, and record keeping. Assigned to provide administrative and coordinator services to CBRE, the facilities management company for the Edwards LifeSciences Headquarters. Coordinated with accounting department for payroll, tracked and managed time sheets, billing, invoices, packing slips, and utility bills. Communicated with vendors for month-end aging reports and statements. Handled heavy volume calls and emails from clients regarding facility needs. Created work orders, scheduled events, addressed basic maintenanceneeds and supply requests. Communicated with facilities engineers, clients, and vendors. Created, activated, and deactivated facilities access badges, dealt with security, parking, and Human Resources issues. Human Resources Assistant January 2004 to January 2006 Company Name － City , State Aided with the oversight of 93 employees and 30 attorneys. Handled multifaceted clerical tasks including data entry, records management, billing and communications. Supported in the planning and coordination of Human Resources (HR) activities; compiled and organized personnel records and confidential employment records. Assisted with the administration of day-today HR operations, departmental developments, HRIS, employee relations, training and development, benefits, compensation, executive administration, and recruitment. Education and Training Associates Degree Saddleback Community College － City , State Legal Administrative Assistant Certificate South Coast College － City , State Skills accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent in English, facilities management, Farsi, Filing, forms, Hindi, HRIS, Human Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering phones, phone, transportation, Urdu

APPAREL

INTERNATIONAL BUSINESS DEVELOPMENT MANAGER Summary Charismatic business professional with expertise in business development , product strategy, marketing, and sales . Effectively built sales department from 10% to 50% of total company revenue over a 10 year term. Vastly experienced in international distribution development. Highlights Business Development Inventory Management Sales Analysis & Forecasting Marketing Product Strategy Bilingual - English/Spanish Experience 02/2010 to Current International Business Development Manager Company Name － City , State Identify global product opportunities, perform market analysis, and create product briefs outlining new collections. Lead cross-departmental team responsible for creating product launch process calendar to ensure timely execution and clear communication. Manage special project requests to identify the value of the project, potential growth in the market, and work with Product Development, Marketing and Sales to execute. Develop pricing strategy and manage pricing model to boost brand profitability. Analyze sales history and market trends to optimize inventory levels at overseas warehouse providing product to global partners in a timely manner, resulting in lower overhead and storage costs. Produce and communicate quarterly key performance indicators (KPI) reports. Liaise with Product Development, Marketing departments and Regional Directors to develop new product for global consumers. Develop, maintain, and support 37 international sales and distribution accounts in 76 countries for Victorinox Swiss Army brands. Analyze sales statistics to determine business growth potential and drove incremental growth of $2M in 2014. Assist global partners with inventory management, product training and retail promotions, resulting in higher product margins for all parties. Offer a proven track record of revenue growth year over year, from $8M to $34M during my 10-year term. Grew Latin Market from ground zero to top region for 3 consecutive years. 01/2004 to 01/2010 International Sales Operations Manager Supported VP and Director to manage international brands and support global network of distributors. Coordinated directly with factories, third-party logistics warehouse operator, and distributors to optimize order flow from factories to warehouse to global markets. Created and updated order templates and price lists for accounts. Managed inventory to maintain optimal levels. Worked with distributors to obtain quarterly and monthly forecasts. 01/2000 to 01/2004 Company Name － City , State Oversaw daily operations for international department. Maintained the sales of product overseas with key accounts. Fulfilled 5-8 international customer orders and quotations weekly. 01/1999 to 01/2000 Air and Ocean Export Coordinator Company Name － City , State Exported high value goods and hazardous materials to foreign countries. Completed International banking documentations - Sight Drafts and Letter of Credits - to ensure payment as needed. Translated documents and correspondence in conversational translation for internal staff and clients. Education 1999 BS degree : Business Administration, International Business Southern Illinois University of Edwardsville Business Administration, International Business Studied Abroad - Costa Rica Skills Army, banking, business development, clients, international sales, inventory management, inventory levels, inventory, Latin, logistics, Director, market analysis, market trends, marketing, Market, Marketing and Sales, materials, network, pricing, pricing strategy, Product Development, retail, sales, Sales Analysis & Forecasting, statistics, strategy, translation

BUSINESS-DEVELOPMENT

SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious in business development with background in sales, and marketing,  Expertise in market analysis, forecasting and client needs assessments. Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration. Experienced  professional with strong leadership and relationship-building skills. Skilled  with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.  Dynamic communicator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting and finance Team leadership Self-motivated Project management Conflict resolution Risk management processes and analysis Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. IT Program Manager , 01/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State Master of Business Administration (M.B.A : Embry Riddle University - State B. S. Computer Science : Computer Science , 1984 Southern University - City , State Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot)

BUSINESS-DEVELOPMENT

ENGINEERING TECHNICIAN Professional Summary Seeking a Position of Engineering Technician. SUMMARY of Qualifications. Fifteen years of R&D lab support. Troubleshoot and debug system to component level. Ten years of test lab setup and test equipment configuration. Over ten years of quality analyst/Inspections. PC board rework (fine pitch and through hole soldering) Test plan and test case development. Validation and regression tests execution and documentation. Complex system troubleshooting. Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient in SolidWorks Decisive Work History 11/2012 to Current Engineering Technician Company Name – City , State Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Followed verbal instructions and hand sketches to adapt and modify tooling. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. 01/2009 to 10/2012 Quality Analyst/Document Control Specialist Company Name – City , State Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. 11/2007 to 01/2009 IT Associate Company Name – City , State Configure and test computer components on windows XP and Vista OS. Install patches and virus protection software. Migration of legacy system to latest technology. Support end users in issue resolution and training. Report bugs into bug database, track bug progress and verify bug fixes. Create, modify and execute test cases to qualify releases on multiple servers and platforms. Set up individual users with common resources i.e. network printers. Work closely with software, hardware engineers and QA team members to identify bugs, report and resolve technical issues. 04/2003 to 11/2007 Test Technician Company Name – City , State Unit test of individual components. Work closely with developers to investigate and resolve technical issues. Setup, Configure and execute system and performance tests. Qualification and Regression tests Verification of bug fixes/resolution. Report problems in the bug tracking system. Compiled data and generated graphs to interpret results and suggest key operational improvements. Followed verbal instructions and hand sketches to adapt and modify tooling. Collaborated with engineers at the new product introduction phase to develop and verify design changes. 02/2000 to 04/2003 Computer/Network Instructor Company Name – City , State Build computer networks (exp. Peer-to-peer, client server) Setup different types of network Protocols and their usage. Configure, setup and troubleshoot computer networks and related problems. Maintain computers and components used in the classrooms. Prepare students for A+ examinations. Work with students on isolating computer problems by process of elimination. Troubleshoot complex system to component level.  01/1990 to 02/2000 Network Systems QA Tester Company Name – City , State Define and write system test plans used in the qualification and testing of HP's NetSever line of Products Configure, setup and install Server operating systems and clients OS. Developed test cases from marketing requirements and functional specification documents. Plan, configure and setup test bed of clients (Windows environment) and servers which facilitate the validation of HP's Server systems. Conduct black box testing using manual and automated methods. Report problems in the bug tracking system and tracked them for resolution. Analyze problems to identify root cause and documented test status and results. Work closely with software and hardware engineers in the resolution of problems. Quality Assurance Technician Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Compiled data and generated graphs to interpret results and suggest key operational improvements. Completed projects by effectively applying engineering, technical and maintenance procedures. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. QA Tester Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Completed projects by effectively applying engineering, technical and maintenance procedures. Education 1991 Bachelor of Science : Electronics Engineering Technology San Jose State University - City , State Electronics Engineering Technology A.S : Computer Science Mission College - City , State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management and Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista

ENGINEERING

PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills

PUBLIC-RELATIONS

MANAGER Experience Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Work History Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 07/2010 to 12/2010 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 to 02/2010 Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Education 2016 Massachusetts Institute of Technology M.B.A : 2002 UCLA Anderson School of Management - City , State Bachelor's : engineering , 1993 Thapar University Summary 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals. Strengths Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites

BANKING

SUBSTITUTE TEACHER Summary HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional with a progressive career in healthcare administration and looking for outstanding opportunities. Experience working in various industries and capable of applying distinct skills and strategies to achieve professional goals. Motivated and organized. Attention to Detail Administrative Support Understanding of healthcare policy Patient Scheduling and Billing Knowledgeable of HIPPA Laws Records Keeping Highlights  Highly proficient in all Microsoft Programs (Word, Excel, PowerPoint, Outlook), with great attention to detail Effective verbal, listening and written communication skills, and problem solving skills Motivated, passionate and organized, able to manage and complete multiple tasks and duties  Well practiced in administrative support and experience working in customer service for over 4 year  Team oriented developed by my career as an athlete and collegiate athlete Experience Substitute teacher , 10/2015 to Current Company Name － City , State After moving to Fort Lauderdale, FL I decided to continue my experience in education in Broward County.  Substitute Teacher , 08/2014 to 09/2015 Company Name － City , State School district responsible for the administration of 51 public schools in Escambia County, Florida. Grades K - 12 Full-time substitute teacher for children ages 5 to 18. Responsible for promoting an encouraging classroom environment. Recognized for bringing my own dedication and passion to the role, which helped enhance the learning experience for the students. Practiced superior communication skills and received consistent, positive feedback. Key Achievements: Repeatedly asked to return to Blue Angels Elementary in Pensacola, the Principle appreciated that I was reliable, dependable and trustworthy. Veterinary Technician and Receptionist , 03/2014 to 08/2014 Company Name － City , State Extensive Veterinary Hospital with 10 Veterinarians providing treatment and care to animals within Escambia, Santa Rosa and Baldwin counties. Gathered excellent insight into exceptional customer service practices. Assisted doctors with diagnosis, and communicated clearly with pet owners in order to determine the best approach to the animal's health care needs. Helped with the reception/front desk responsibilities including: scheduling appointments, billing, checkin and answering phone calls. Key Achievements: Working under this well-structured environment and dealing with crucial situations has helped prepare me to handle stressful and high-pressure work environments with calmness and confidence. Better developed skills, such as organization, attention to detail and multi-tasking. Sales Associate , 01/2012 to 01/2013 Company Name － City , State Clothing retail chain store in the United States with over 560 stores across the country. Managed merchandise inventory. Bridged the gap between the designer and the consumer with first- rate knowledge of timely fashions. Built conscientious and successful merchandising techniques. Key Achievements: Received awards for outstanding customer service and for benevolent attitude towards fellow associates. Lead store in sales as well as customer feedback. Education Bachelor of Applied Science : Healthcare Administration , Present Pensacola State College － City , State Healthcare Administration After receiving my Associates of Arts I wanted to pursue a career in health administration with an emphasis on operation of hospitals. I have reached a pivotal point inmy education, where I can now fully take all of my classes online. This will allow me more time to gain professional experience in the healthcare industry. A position at a healthcare facility will help me achieve my goal of being a positive influence on the healthcare community. Associates of Arts : General Education , 2014 Gulf Coast State College － City , State General Education Personal Information Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request. Skills administrative support, scheduling appointments, approach, Arts I, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, all Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills Additional Information AFFILIATIONS · Volunteer for Miracle League, Pensacola, FL 'Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request.

TEACHER

CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management   •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management   •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement .   •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development   •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management   •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management   •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive.

CONSULTANT

SENIOR COMPLIANCE OFFICER Summary Banking professional with more than 8.5 years experience in banking with the strong knowledge of banking products, services and procedures, especially in KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, who can help your company to achieve any goals while mitigating the risks. Skill Highlights Excellent verbal and written communication skills with strong interpersonal skills; Strong analytical and research skills; Excellent team player, strong leadership abilities and team building skills; Dynamic and self-motivated; Creative and result-oriented; Excellent organizational, project management and planning skills; Ability to work well under pressure; Adherence to deadlines; Detail-oriented, multitask; Reliable, responsible, conscientious, easy-going; Demonstrated initiative and creativity in problem solving; Fast learner, eager for self-improvement. Computer Skills Proficiency with personal computers and pertinent mainframe systems and software packages, including MS Office Suite, AML/OFAC monitoring software. Languages English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge). Professional Experience Company Name March 2013 to September 2015 Senior compliance officer AML/CFT; International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others); Sanctions lists management, downloading and installing; The Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements knowledge; KYC/EDD/PEPs procedures; Using in work Accuity, LexisNexis, WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance solutions; AML Risk Assessment, revising of work-with-clients' risk; Processing/Analytics/Investigations of AML/CFT/KYC/Sanctions screening alerts on both the customer and transaction level; Suspicious money laundering operations detection, monitoring and analysis by reviewing alerts generated by the automated monitoring system, other sources; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Effectively communicating with and obtaining information from account officers in order to support conclusions of customer activity reviews; Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed; Where appropriate, referring unusual or suspicious activity requiring further action to a supervisor; Suspicious Activity Reports (SARs) writing, OFAC reporting; Analysis and development of automation of AML/CFT/KYC/Sanctions compliance screening processes/business processes; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); AML/CFT/KYC/Sanctions training courses/presentations/consultings to the bank staff; Other duties and special projects as assigned. Company Name July 2008 to November 2012 Senior specialist at International payments department Working in SWIFT system; Processing and authorizing the customers' payment orders through SWIFT system; Payment investigations; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Relationship management authorization (RMA) processing with foreign financial institutions; Processing and authorizing the customers' payment orders through BISS (Belarusian Interbank Settlement System, analogue of US Automated Clearing House (ACH)), payment investigations; Familiarity with Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS); Processing and authorizing treasury deals, Letters of credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others; Controlling of bank's correspondent account balances, working with obscure sums; Financial monitoring of the customer's incoming and outgoing payments; Working with claims, complaints; Reporting to the Department Head; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); Other duties as assigned. Company Name June 2007 to June 2008 Loan specialist at Retail banking and loan department Consulting customers on the banking products, loans; Customers attracting, detection of client needs; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Undertaking due diligence in relation to clients; Analysis and assessment of the customer's creditworthiness; Preparation of documents for examination to the Credit Committee of the bank from initiation process to final approval; Control of the correctness and completeness of the customer's credit files formation; Working with credit delays, preparation of reports; Working with customers' inquiries, claims, complaints. Company Name September 2005 to June 2007 Personal banker/Teller at Retail banking department Internship and externship; Consulting customers on the banking products; Customers attracting; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Processing short-term and long-term deposits; Cashier transactions services, withdrawals; Recording of money movements in the bank database; Preparation of reports; Insurance services; Western Union transfers; Currency exchange, collection; Working with customers' inquiries, claims, complaints. Education International University "MITSO" (http://international.mitso.by/) 2010 Bachelor's degree : International Economic Relations and Management City , Belarus Minsk state college of services industry (http://kso.minsk.edu.by/) 2006 College degree : Banking and finance City , Belarus

BANKING

ASSISTANT SECRETARY/PARKS & REC DIRECTOR Summary Flexible accounting professional who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Public and private accounting Analytical reasoning Account reconciliations Strong communication skills QuickBooks expert Budgeting Payroll Highly dependable Self-motivated Fast Learner Accomplishments Initiated the use of a computerized accounting system Increased office organization by developing a more efficient filing system Updated excel charts and worksheets to be more efficient Experience Assistant Secretary/Parks & Rec Director September 2014 to Current Company Name － City , State Assist the Secretary with daily accounting duties Prepare Deposits Answer Phones and process mail Interact with the public and Township employees. Posting of supervisor meeting minutes Updating of ordinances and resolutions Create a master plan for the parks & rec department Monitor the parks for maintenance issues Maintain the township's social media accounts Various other duties and special projects as assigned. Administrative Assistant July 2009 to September 2014 Company Name － City , State Assist the Treasurer with daily accounting duties Prepare & process payroll for 20+ employees Entering of cash receipts Prepare Deposits Answer Phones and process mail Responsible for the rental property registration and enforcement process Assist Code Enforcement Officer with scheduling and issuing of permits Interact with the public and borough employees. Posting of council minutes Updating of ordinances and resolutions Various other duties and special projects as assigned. Bookkeeper June 2008 to April 2009 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Deposits Summarize Daily Sales Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Weekly Cash Flow Report Prepare Monthly Comparative Financial Statements Answer Phones Various other duties and special projects as assigned. Bookkeeper December 2007 to June 2008 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Daily Deposits Summarize Daily Sales Prepare and Calculate Weekly Payroll Reconciliation of Inter-Company Accounts Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Monthly Comparative Financial Statements Various other duties and special projects as assigned. Team Member/Team Leader February 2006 to December 2007 Company Name － City , State Supervise, train and coach sales floor team members Prepare team member evaluations Ensure ads and Sales Planners are set on time Verify that push, pulls, backstocking and zoning are completed timely Lead sales floor through weekly routine. Completes weekly brand walk to identify sales floor opportunities Various other duties and special projects as assigned. Bookkeeper January 2007 to October 2007 Company Name － City , State Assist in the preparation of quarterly payroll tax returns. Assist in the preparation of individual and business tax returns. Record the business activity for certain companies using QuickBooks. Various other duties and special projects as assigned. Remarketing Specialist I & II June 2005 to January 2007 Company Name － City , State Assist in the Training of New Remarketing Specialists Review condition reports to determine units for the retail program. Request and review estimates from auctions for repairs needed to units Approve or decline repairs for retail units Responsible for Reconciliation of Auction and System Inventories Responsible for remarketing of repossessed autos at the auctions. Schedule units for sale at the auctions including setting the sale price Authorize repairs up to $400 on units located at the auctions Input invoices from the auctions & Transmit sale blocks to the auctions Reconcile auction blocks with Wells Fargo blocks Communicate with outside reps, auctions, branches, and the transportation department on a daily basis Various other duties and special projects as assigned. Accounting Specialist May 2001 to June 2005 Company Name － City , State Responsible for Reconciliation of General Ledger accounts related to specific branches. Responsible for reconciliation of Pre-Authorized GL for all branches. Responsible for specific receivable reconciliations. Responsible for the preparation of the Contractual Delinquency Report Assist with the calculation of taxes for Auto Leases Various other duties and special projects as assigned. Payroll Administrator August 2000 to May 2001 Company Name － City , State Responsible for weekly payroll (calculating and printing of checks) for about 50 employees. Processing of car sales invoices including the calculation of salesmen commissions Posting of cash receipts and the collection of past due accounts Balancing of cash daily Various other duties as assigned. Accounting Specialist January 1999 to July 2000 Company Name － City , State Perform Accounting, Administrative, and Miscellaneous Duties as Assigned by the Assistant Controller Prepare and Monitor Telephone Logs and Bills Prepare A & D Billing for Cornerstone, this includes Insurance Billings on Prescribed Forms, Medicaid Billing, and Self Pay Billing Prepare Client Federal Income Tax Returns Reconcile All Checking and Savings Accounts of MRSI Edit and Monitor Genesis Time System on a Daily Basis Maintain Employee Time Card Files Update Depreciation Schedule on a Quarterly Basis Assist in the Preparation of Monthly Waiver Billing, including Reviewing Billing Logs and Calculating Billable Hours. Accounting Clerk/Teller August 1996 to December 1998 Company Name － City , State Prepare Fed Letter for Return Checks Reconcile Customer Bank Statements Chargeback Overdraft Checks to Proper Department Prepare Collection Items for Customers Prepare Letters for Overdraft Customers Close Accounts on Overdraft and Regular Customers Communicate with Customers by Phone and in Person. Bookkeeper March 1994 to June 1996 Company Name － City , State Prepare Daily Deposits Summarize Daily Sales Reconcile Cash Drawer Daily Produce Productivity Reports Prepare Invoices for Payment by Corporate Headquarters Prepare & Calculate Bi-Weekly Payroll Prepare for and Complete Month End Paperwork Print Bi-Monthly Customer Statements Responsible for Collection of Accounts Receivable Responsible for Processing Finance Applications and Payments. Bookkeeper June 1992 to March 1996 Company Name － City , State Analyze Budget and Project Expenses Provide Cost Analysis on the Purchase of Book Order & Supplies Maintain General Ledger and Subsidiary Books Produce Fiscal & Major Publisher Reports from G/L Reconcile General Ledger with Accounting Histories Record All Monetary Transactions Produce Weekly, Monthly and Yearly Financial Reports Prepare Invoices for Payment by University Accounting Enter Data and Produce Invoices for Photocopy and Fax Charges Prepare Student Time Cards and Calculate Monthly Payroll Maintain Student Payroll Records Maintain an Inventory System for Office Supplies. Controller/Office Manager June 1988 to April 1992 Company Name － City , State Calculate and Prepare Payroll for 60 Employees Installed and Responsible for A/R, A/P, & G/L on Computer Filing of Quarterly Tax Reports Produce Weekly, Monthly, and Yearly Financial Reports Coordinate Year End Audit & Monthly Budget Reports Responsible for Employee Reviews. Education Bachelor of Science : Accounting Susquehanna University － City , State Accounting Affiliations PA Notary PA State Association of Township Supervisors( PSATS)- taking courses for a graduate certification in the PSATS Municipal Government Academy. Skills Proficient in QuickBooks Budgeting, A/R, A/P, G/L, Bank Reconciliations Payroll processing including the associated taxes Fast Learner Highly Dependable Excellent analytical and organizational abilities Self-motivated

APPAREL

PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled at delivering sharply focused, high-impact for corporate, government, and not-for-profit organizations that generate measurable results. Strategic thinker who understands big-picture business goals, develops program strategies/tactics, and exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing & Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 to 01/2014 PUBLIC RELATIONS MANAGER Company Name － City , State Create/implement plans to promote IREM and its credentials, product/service offerings, thought leadership initiatives and events via ongoing publicity news flow and media relations outreach. Secure /promote speaking engagements for IREM leaders at high-profile industry events. Develop publicity/public relations tools and resources for chapter, regional and national leaders; provide training on use. Coordinate annual leadership communications training focused on formal and informal interaction with media and other target audiences. Support leadership outreach program to those positioned to purchase (or influence purchase of) IREM products /services. Contribute to branding strategy as a resource to the Marketing Department. Provide timely, engaging, newsworthy content for IREM social media platforms. Develop/administer budgets for PR and related programs with focus on cost control. Some Key Achievements: Cultivated long-term relationships with local/regional/national press contacts by proactively stimulating and responding to requests for editorial input. Received many unsolicited compliments from media about quality and speed of service. Achieved double-digit, year-over-year increases in media coverage as measured by audience reach, volume of placements, and number of media outlets. Developed/ implemented program to identify and train IREM spokesperson experts to respond to media and other inquiries. Orchestrated /participated in annual Leadership Media Tours to New York for organization's top executives, with one-on-one meetings arranged with prominent media outlets, including the Wall Street Journal. Prepared background information, talking points, story ideas and other materials to help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders to win leading industry awards. Led committee of industry leaders and senior staff that developed and launched a major program to grow more enrollments in IREM education programs, more practitioners pursing/ obtaining IREM certification and membership, and more college/university students interested IREM and a real estate management career. Now institutionalized across 93 US and international IREM chapters, the program has generated, and continues to yield, excellent results. Successfully managed crisis communications for incidents including dismissal of a high-level staff member and murder of an association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects on a daily basis, completing them on time and on budget. Worked across departments and member groups in ways that promoted collaboration. Mentored less-experienced employees on issues related to PR and media relations. 01/1988 to 01/2003 SENIOR VICE PRESIDENT Company Name － City , State A 50-plus-year-old international public relations firm. following successive promotions from Account Executive) Some Key Responsibilities: Serve on leadership team responsible for office growth strategy, employee policies, etc. Help to sell new business, including proposal development and formal presentations. Manage all aspects of accounts assigned to lead, interfacing with executive leaders and PR staff to develop program goals, strategies, tactics, budgets, timelines and measurement parameters. Help manage and mentor junior staff Some Key Achievements: Built strong relationships with diverse client base that included corporations, government bodies and association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers & Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas and Electric Company, National Roofing Contractors Association. Key clients had longevity of between eight and 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas and Electric and Jamaica Tourist Board. Orchestrated high-impact media relations results for all client programs in which media outreach was a component. Conceived and directed numerous major, successful events to promote various client programs, including many held at high-profile venues in New York and Chicago. Education BA SYRACUSE UNIVERSITY － City , State GPA: with Honors with Honors Interests Recognized for excellence in corporate communications by: *Financial World Magazine *National Association of Investment Clubs *International Association of Business Communicators Affiliations National Association of Real Estate Editors, Associate Member (formally recognized for meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member of the Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized for excellence in corporate communications by: Financial World Magazine National Association of Investment Clubs International Association of Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic

PUBLIC-RELATIONS

ADMINISTRATIVE ASSISTANT Summary To acquire a challenging position with a reputable agency that will allow me the opportunity to showcase and further develop my skills and gain experience. Highlights Bilingual- Fluent in both English and Spanish Active U.S. Security Clearance granted on March 2013 JPAS access Experience living abroad in Quito, Ecuador Ability to plan, organize, coordinate and direct Technical Proficiency Macintosh & Windows Software Microsoft Office: Word, PowerPoint, Excel, Outlook Adobe Creative Suite 5: InDesign and Photoshop SharePoint Social Media Experience Company Name City , State Administrative Assistant 08/2013 to Current I directly support the Hospitality sector and attend weekly conference calls in which I record and draft the meeting minutes for later distribution amongst the team. I create and edit monthly reports for current hospitality projects on InDesign and review for proper accuracy. I receive invoices from multiple projects and I am responsible for compiling the information and forwarding to the Project Manager for their approval before distributing the invoice packages. I schedule and coordinate appointments and sector meetings as needed. I assist the office by setting up conference calls and transferring calls to the appropriate person. I have developed various correspondences, spreadsheets and have drafted RFPs, RFIs and project contracts. I have successfully managed to coordinate and direct group conferences. I send out Courier/ FedEx/Mail as needed for Project Managers and update the internal vendor contact list. Company Name Consular Visa Clerk 05/2013 to 07/2013 (Bureau of International Narcotics and Law Enforcement Affairs Section, previously known as NAS). I assisted the INL Officer by coordinating and managing their meetings and travel arrangements. I provided travel support to several agencies by assisting them with inquiries regarding lodging and meals per diem rates. I processed and submitted Temporary Duty Assignment (TDY) authorizations and reimbursement vouchers for government groups and was responsible for making sure that all participants traveling had the proper legal documentations to travel. I directly conducted personnel inquiries to obtain information from a number of different offices, internally and externally. I successfully arranged for foreign travel reservations and prepared official documentation pertaining to governmental training. I assisted in compiling personal information in order to prepare vetting requests forms. I supervised and escorted non-cleared General Services Office maintenance and warehouse personnel into all security controlled access areas and other locations within mission facilities and grounds. I was responsible for preparing and ensuring all materials entering the CAA secured areas had been inspected by the designated officer. I assisted the Diplomatic Security office by keeping a detailed record of all the non-cleared personnel 1 that worked at our facilities. I was responsible for drafting, editing and publishing the U.S. Embassy's weekly newsletter. I was able to utilize my knowledge in graphics and design layout to update the newsletter. I assisted the CLO by maintaining and updating printed materials for the office and CLO web-site. I attended community-wide events to take photographs and promote events for the Embassy community and network with local vendors for future partnership. I successfully coordinated and promoted group excursions to destinations in various cities in Ecuador. I reviewed Non-Immigrant Visa applications to ensure proper completion and accuracy. I was responsible for overseeing and verifying all applicants' data and I managed visa printing through the Consular Consolidated Database. I assisted in the American Citizens Service section with data-entry, based on the documentation provided by travelers. Company Name City , State Catering Sales Intern 01/2012 to 05/2012 I was involved in the marketing analysis for event planning and catered events. I assisted the Catering Sales Manager with client site visits and the distribution of promotional material. I contributed in the design layout of venues for catered events, weddings and corporate events, often working on weekends. I was able to interact with potential clients and staff by doing direct calls to local vendors in order to advertise our venue and promote events. Education Bachelors of Arts : Advertising & Public Relations 2012 University of Tampa University of Tampa 2008-2012 Bachelors of Arts in Advertising & Public Relations High School Diploma : Knowledge 2008 Antilles High School Antilles High School 2004-2008 High School Diploma Knowledge, Experience & Skills Competent oral, written and interpersonal communication skills Ability to work independently or in a team Capable of handling multiple tasks simultaneously Certifications CAA Languages Bilingual- Fluent in both English and Spanish Presentations successfully managed to coordinate and direct group conferences Skills Advertising, Public Relations, Excellent Multitasker, Simultaneously, Administrative Assistant, Contracts, Fedex, Indesign, Invoice, Invoices, Project Manager, Cyber Security, Excel, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Outlook, Photoshop, Powerpoint, Sharepoint, Word, Documentation, Access, Maintenance, Security, Clo, Drafting, Liaison, Publishing, Clients, Event Planning, Marketing, Marketing Analysis, Promotional, Sales, Weddings, Arrangements, Nas, Network Attached Storage, Training, Travel Arrangements, Vouchers, Clerk, Database, Data-entry, Printing

ARTS

VICTIM ADVOCATE Professional Summary  Social worker with more that five years of experience as Multicultural Victim  Advocate and exceptional people skills. Versed in advocacy and case management . Desires a challenging role as HR Generalist.   Strategic planning and client relationship management expert. Experience in counseling individuals of various ethnic and socio-economic backgrounds, including Latinos and immigrants from various countries. Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving  Bilingual Translation and Interpretation (Spanish and English) Legal navigation Public speaking Team player Computer proficient File/records maintenance Organizational skills Experience February 2015 to March 2017 Company Name City , State Victim Advocate April 2014 to March 2015 Company Name City , State Multicultural Advocate Conducted a support group for victims of domestic violence. Trained other professionals in multiculturalism, immigration and how to better served the Latino community. Connected clients with community service and resource agencies. Provided comprehensive case management services, including creating personalized safety plans , assistance with Court filings, crisis intervention, education on victim's rights, victim's compensation, navigation of the justice system, accompaniment to court and connecting victim's families with appropriate resources in the community. Interpretation and translation in court. June 2013 to February 2014 Company Name City , State Intern Entered numerical data into databases in a timely and accurate manner. Developed a community group targeting immigrant youth: empowerment, cultural diversity and healthy behavior. Assisted clients with legal interpretation. Provided referral and advocacy services. August 2012 to May 2013 Company Name City , State Interpreter/translator Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Performed a variety of modes of interpreting such as: simultaneous,consecutive,whispered. Convert concepts in the source language to equivalent concepts in the target language. Render spoken messages accurately, quickly, and clearly. Education 2014 Pellissippi State Community College City , State Professional studies International Organizational Leadership B.S Professional studies International Organizational Leadership 04/2016 Middle Tennesse State University City , State CCAHT Human Trafficking Training 07/2015 CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03-2015 Publications 12/2014 Immigrant Victims of Intimate Partners Violence (2014) Deferred Action for Childhood Arrivals (DACA): Renewal. (2014) Certification Process for U-Visa.(2014) The ABC's of Advocacy.(2014) Coordinated Community Response Training Knoxville FJC - Second Floor Auditorium Tuesday, March 24 - Wednesday, March 25 (9:00am - 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims of Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016 Certifications Understanding the Role of Experts in Immigration Proceedings Involving Victims of Battering National Clearinghouse for the Defense of Battered Women Knoxville TN 06/2014 U-VISA Department of Homeland Security  Knoxville TN 06-04-2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07/2014 Bridges Out of Poverty Knoxville Homeless Coalition                                                        Knoxville TN                                                                               08/2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08/2014 Community Schools Knox County Knoxville TN 07-2014 CPR YWCA Knoxville TN 06/2014 DACA National Immigration Law Center Knoxville TN 06/2014   Immigrant Victims of Intimate Partner Violence Jewish Woman International Knoxville TN 04/2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07/2014 Expert Advice for Judges NIWAP Knoxville TN 12/2014   International Conference on Sexual Assault, Domestic Violence and Campus Responses New Orleans, LA 04/2015 Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2015 U-VISA and VAWA Catholic Charities Knoxville TN 07/2016 CCR- Safety Audit training Family Justice Center Knoxville TN 05/ 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN  07/2015   The ABC's of Advocacy TN Coalition   Knoxville TN 09/2014 ​ Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2016 Drug and Alcohol Workshop, Harassment Awareness City of Knoxville Knoxville TN 02/2015 ​ Languages Bilingual Spanish/English Skills Trained in indicators of child abuse, domestic Crisis and Human trafficking  intervention techniques, violence and human trafficking Strong client relations Bilingual in Spanish and English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment and decision making Knowledge of civil court system ​

ADVOCATE

TECHNICAL EDUCATIONS LANGUAGES Summary QA-QC Lead in Subsea 7 (EPC Contractor) & working for Major Clients such as TOTAL / TECHNIP / Exxon / ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead in Various Automotive industries (Valeo, Leoni, Continental) & working for Major Clients such as Renault, Peugeot, BMW, etc. Very Good experience in Project Management over all phases (design / Procurement / Onshore / offshore) from the "start-up through completion" of the Work. Very Good Experience with QC Activities on Procurement stage of various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager / QA_QC Lead 10 years relevant experience in Oil & Gas/ Automotive Industries with Quality Management Background Highlights Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5 Experience TECHNICAL EDUCATIONS LANGUAGES Supplier Quality Manager Liaison Engineer CONTINENTAL Automobile 10/2009 to 04/2010 PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM. From Mar. 2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager of Umm Lulu project (ADMA-OPCO): Project Manager of Zakum Electrification project (ADMA-OPCO) Managing several oil & Gas Projects for ADMA-OPCO (Abu Dhabi National oil Company Group): Installation of wellhead towers, infield pipelines & super complex. In charge of the duties of organizing, planning, work assignment, cost control and scheduling the "start-up through completion" of all activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.). Key responsibilities are: Preparation of Technical Offer (method of statement, contract organization structure, etc...) Preparation of Commercial Offer (price structure, cost / time / resources / profit estimation, price conditions / technical and contractual qualifications, etc.) Preparation Contract Execution Plan and co-ordination procedures as per client specification. Development / customization of necessary contract management tools. Identify all resources and support (human, physical, financial) required to achieve the project Objective. Responsible of selection / recruitment process (Select CV, perform interview, propose offer Package) for candidates suitable for working on the Project. Expediting of contract tasks including mobilization of personnel and sub-contracting Communication with the Client and other parties. Brings to the contract the required resources as well as the tools necessary to follow the Contract schedule, cost / profit as well as quality on the contracts way to a successful Completion. Coordinating the activities of all engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting & Coating, Electrical & Instrumentation, etc.) assigned at site. Full management of Onshore / offshore assigned on the project (more than 25 Engineers) Full knowledge of the project's technical issues and its status. Directs and controls the work at site by contractors working directly for BV. Monitoring & Evaluation of Site Inspectors, and provide necessary plans for improvements. Provide Monthly Reports to Clients, for TPI involvement, concerns & recommendations Follow up / monitoring of project schedule and cost / Contract invoicing. From Sept. 2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer for Erha North project (EXXON) Project QA-QC Engineer for Clov project (Total) Project QA-QC Engineer for Block 15 project (EXXON) Management of QC activities for packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures in Sub Vendors, Subsea Valves and Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate in the critically assessment rating at the request of the Project Quality Manager. Conduct the Pre-Production Meetings (PPM) and to facilitate the start of production Review / approve the Suppliers ITPs & control procedures defined in the SDR Nominate / Manage qualified inspectors for the implementation of the surveillance on-site Supervise by performing QC visits during manufacturing process if needed. Review / approve the Inspection Reports, identify any problems and keep the project and departmental staff informed of progress. Work with the Project Quality Manager and the HSEQ Department on the appointment and co-ordination of Project QC Inspectors (Ensure our inspectors adhere to all Subsea 7 safety on site) Process NCR's raised during inspections and keep the project and departmental staff informed of progress. Verify all Technical Queries and NCRs are closed prior to organising the Release. Participate in performance evaluation of suppliers / yards as requested. Review and approve final documentation (MRB compilation) Ensure Lessons Learned and improvements are identified and reported during project execution. Coordinates all related communication with local departments Participation in component reviews Technical Data maintenance on numerical platform (Liaison Person Rights) Preparation of the local sourcing committee in agreement with commodity management Maintain communication between locations in charge to validate electronic components. Supplier Quality Control Engineer 01/2009 to 09/2009 Company Name Management of 15 suppliers Panel Taking part in suppliers selection phase: writing of validation plan listing Leoni requirements Technical and industrial validation of the bought components Monitoring of the homologation of specific components: from conception to realization of initial samples. Taking part in qualification audits of specific components at Leoni suppliers Quality validation of the productiveness solutions identified by Leoni family purchasers. Feb. to Dec. 2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring and monitoring of pcb's Quality on continental's supplier in China Monitoring of notifications, incidents and Quality alert on continental production site Management of defective parts (using 8D method to resolve failures) Implement containment actions on production site according defects found Regular visits on continental's supplier in China to check /follow corrective action implemented Take part on validation modification of process/parts proposed by suppliers Oct. 2007 to Jan. 2008: Purchasing Engineer, VALEO Engine cooling Buyer of Machine producing automotive radiators Order all parts needed to assembly the machine Management of orders based on Delivery time of parts and assembly machine priority Implement effective organization for incoming inspection of parts Change defective parts detected and negotiate the shortest delivery time with suppliers March to Sep. 2007: Supplier Quality control (Trainee), VALEO Connective Systems Management of 25 suppliers Panel (responsible of homologation of 66 components) Creation of organizational tools to ensure an efficient homologation step for components bought Creation of a new procedure able to identify the defects and transmit useful information about quality components received in Valeo plant Taking part in qualification audits of specific components at Valeo suppliers Jan 2005. to Jul. 2006: Validation Engineer, VISTEON Interiors Systems Taking part in products validation phase of Panels for PSA customer Contribution at the following-up activity / Scheduling and management of testing requirements Improvement of interface tools Customer / Project / Manufactory / Laboratory Logistics / parts traceability/Compilation / results analysis / customer reporting Basketball (former junior player in the international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc page 6 of 5. Consulting Engineer 10/2007 to 09/2009 Company Name Education Ecole Nationale arts & métiers», Paris (France) 2006: Material Science Engineer Diploma; École Polytechnique de LILLE (France) 2003 Material Science General University Diploma 2001 Scientific High School Master's Degree Diploma Paris XI University France Certifications 2013: CSWIP - Visual Welding Inspector Level 1; Rotherham (UK) 2012: IRCA Certificate for Quality Management Auditor; Paris (France) Languages French: Fluent English: Fluent Arabic: Fluent Personal Information Date of Birth: August 17, 1982 (33 Years Old) Nationality: French Adress: Beach Tower / Reem Island / Abu Dhabi Additional Information Date of Birth: August 17, 1982 (33 Years Old) Nationality: French Adress: Beach Tower / Reem Island / Abu Dhabi Skills API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems Management, Validation, Veritas, Welding

AUTOMOBILE

D R Daiana Rocha Summary Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker. Skills Emmy-Award Winning Journalist 20+ Years of Experience in Communications Savvy Social Media Manager Audio - Visual Content Creator/Producer Strong Research, Writing and Editing Skills Public Spokesperson Event Coordinator Marketing Strategists for Audience Growth and Retention Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects Work Experience 01/2008 - 10/2020 Public Relations Specialist Company Name | City , State Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content. Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies Attend to Commission meetings and keep a close record of new and proposed government policies Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents. Monitored and tracked data of campaigns, brand image, and social media's preferences to adjust strategies and maximize results. Established and maintained cooperative relationships with community, business leaders, consumers, and public interest groups to synchronize strategic business plans to address all of the stakeholders needs. Managed editorial content, design and distribution of internal employee newsletter. Coached less experienced public relations staff members on public communications practices. Served as city spokesperson as needed. 08/2004 - 07/2005 News Anchor - Interim Executive Producer Company Name | City , State Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast. Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process. Developed news story ideas and assigned topics to teams of reporters, producers and editors. Devised and implemented strategies to create new revenue streams and cut operational costs. Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations. Set and managed production schedules according to strict deadlines. Hired and oversaw remote interstate news bureaus and production crews. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. 03/2003 - 01/2004 Television Host/News Reporter Company Name | City , State News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts. Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed. Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour. Presented, produced and edited daily news or sports segments. Shaped narrative on key issues through effective storytelling and knowledge of public opinion. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Collaborated with media executives to create interesting story lines. Developed a in-depth understanding of South Florida community affairs and issues. Seek constant story leads and interview opportunities with political and social personalities. 03/1998 - 03/2003 Television Producer - Reporter Company Name | City , State Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America. Segment Producer for Univision Sports. Responsible for researching, writing and producing both assigned stories and original concept stories. Responsible for producing promotional 30' and 60' spots Translation of written news from English to Spanish Reporters script proofreading Supervise editors selection of sound-bites and editing concept of assigned stories. Education and Training 05/2014 J.D. : Juris Doctorate Nova Southeastern University | City , State 05/2009 Bachelor of Arts : Political Science Florida International University | City , State Minor in Criminal Justice Awards and Certifications 2017 Emmy Award for the original production of, "Embracing Autism, a Coral Gables Story." 2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge. 2016 Telly Award - Best Documentary 2016 Telly Award - Social Responsibility

PUBLIC-RELATIONS

EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults. Education and Training Endocrinology Clinical and Research Fellowship 2016 Duke University Medical Center － City , State , US Endocrinology Clinical and Research Fellowship at Duke University Medical Center. Anticipated completion June 2016. Master of Science , Clinical Research 2016 Duke University － City , State , US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City , State , US Medical Doctorate 2010 Medical College of Georgia － City , State , US Bachelor of Science , Biology 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Bachelor of Science , Family and Consumer Sciences, Nutrition Science 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Professional Experience Emergency Department Physician Jan 2014 to Current Company Name － City , State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 to Dec 2010 Company Name － City , State Medical Clinic Assistant Jan 2007 to Dec 2007 Company Name － City , State Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 to May 2006 Company Name － City , State Licenses ABIM Board Certified in Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 to present Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification Honors and Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's or Dean's Lists each semester, 2002 - 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College of Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience and Publications Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD Educational and Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015   Coordination of Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College of Georgia Triathlon Club, 2007-2008 Abstracts and Presentations Oral Presentations   Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters   Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor for Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007

FITNESS

SENIOR SUPPLY SERGEANT OBJECTIVE To obtain a position in the logistics arena as an Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, or Senior Logistics Analyst within any organization in which my experience, knowledge, and skills will be used accordingly. Professional Experience Company Name City , State Senior Supply Sergeant 04/2012 to Current Knowledgeable of Army Supply Regulations, Processes, Principles, Procedures, and Concepts of Logistics Management. Responsible for processing, analyzing and reviewing equipment fielding documents. Managed equipment readiness, retrograde and redistribution. Maintained records for lost, destroyed and stolen property.Coordinated the execution of more than $5 million in Government Contracts from initial request to contract award.Reviewed and corrected budget estimates and proposals for completeness, accuracy, and compliance with established regulations, policies, and procedures. Trained Senior Leaders and Subordinates on Logistics and Supply Operations, and the Property Book Enhanced System (PBUSE). Company Name City , State Senior Logistics Noncommissioned Officer 05/2011 to 04/2012 Supervised and managed all logistical operations and expertise in the areas of logistic, supply management, property book management, movement control, planning, coordinating, monitoring, and executing logistics preparation, sustainment, and battle tracking within the Brigade. Monitored and ensured that unit followed Command and Supply Discipline Program within the guidelines of the Department of the Army Regulations.Conducted required inspections with subordinate units in accordance with procedures to ensure proper standards. Identified strengths and weaknesses and provided alternative courses of action for the unit to improve performance measures. Validated monthly Unit Status Readiness and recorded results. Provided services to subordinate units/customers ensuring that required needs were met. Maintained detailed equipment analysis reports for the Brigade. Company Name City , State Senior Supply Sergeant 02/2000 to 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations on two occasions which were conducted each time the Brigade returned from Theater. Provided material supply maintenance support to ensure that authorized assets were on hand or on valid requisition in accordance with Army Maintenance Management. Ensured proper disposal procedures were implemented while disposing of excess property. Presented technical guidance in Supply Chain Management to Superiors and Subordinates. Managed and coordinated the movement of Department of the Army stock and loaned equipment. Company Name City , State Property Book Noncommissioned Officer 03/1997 to 02/2000 Served as the Brigade Property Book Supervisor. Processed and resolved unit level property accounting issues daily ensuring property listings are accurate and commanders' hand receipts are updated monthly. Coordinated logistical support for both Annual and Inactive Duty training. Conducted analysis and briefs on current and future equipment authorizations. Managed the excess program by directing cross-leveling and provided disposition of equipment to achieve maximum equipment readiness.Prepared and provided professional guidance on property accountability. Directed and handled the administration of property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process and Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation and record keeping/Proofreading/Editing, File System Development, Written and Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations and managing current operations of a Battalion and Brigade Level command post. Familiar with Staff Operations, Brigade Combat Teams and Unit Readiness. Ability to type 40 wpm. Education Technical Certificate : GFEB 2013 Defense Acquisition University , City , State , US Technical Certificate, Planning, Program, Bugdeting, Executive : Budget Analyst 2008 Military Training , City , State , US Technical Certificate : PBUSE 2007 Property Book Unit Supply Enhanced , City , State , US

AVIATION

SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 to Current Company Name － City , State Working with private hard money lender as a negotiator for real estate contracts, and business development. Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions. Build and maintain financial relationships with investors' brokers and funding partners. CEO January 2011 to Current Company Name － City , State Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada. Owner operator in good standing with secretary of state. Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources. I display the following attributes vital to business to business protocol. Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls. Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase. CEO January 2001 to January 2005 Company Name － City , State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation. Main function was brokering real estate notes, annuities, and structured settlements. Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact. Negotiating fees and price offerings between investors, clients and other interested parties. Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State Education Associate Degree : Sport Psychology , 2012 National University － City , State , usa High School Diploma : 1983 Midfield high School － City , State , usa Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa Professional Golf Management City , State 2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.

BUSINESS-DEVELOPMENT

SCHOOL COUNSELOR Summary Seeking a full-time counseling/psychology instructor position to help students become successful in life and to design healthy learning and social environments in assisting them to develop an educational plan while promoting multiculturalism in school activities; help with testing situations/environments Professional Experience School Counselor September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. 08/10 - Southwood Elementary. School Counselor August 2010 to September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. Counseling January 2009 to January 2010 Company Name - City , State Gained experience in conducting individual and group counseling under the supervision of a licensed school counselor, increased knowledge and development of skills and interventions as well as strategies for prevention of early intervention of issues. Became familiarized with guidance and counseling practices of the school and applied theoretical knowledge about counseling from an advocacy perspective ,completed 100 hours of direct and indirect service. Language Arts Teacher January 2009 to January 2010 Company Name - City , State Worked with students on various reading/ writing skills to increase benchmark/ state scores to meet state standards, noted ,consulted with parents on strategies to improve students' overall behavioral skills. Education and Training Master of Arts degree : Education , 2010 UNC Pembroke - State Education Professional School Counseling) B.A : English , 1998 UNC - State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I have coordinated and gathered community resources to host Parent Lunch and Learn Seminars. Have created and formed a Girls Nutrition Group at my school Affiliations NC School Counseling Association Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great a building a rapport with students, writing skills, creating small interest groups for students,great consultant for staff members. Additional Information Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs

ARTS

ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER Executive Summary Operations and Manufacturing Engineering Manager with more than 12 years of experience in high-volume global operations, support of automated production equipment and the design, layout and support of custom machinery. Proven record of leading multi-skilled teams to drive projects from pre-development through post-development cycle. Increased operational profitability by enhancing processes. Visionary, forward-looking, and pioneering with a passion for challenging projects. Leadership style is highly results-oriented. Professional Knowledge and Strengths * Global Operations Management * Personnel Management * AutoCAD v.14/2008/2010 * Budgeting, Planning, Forecasting * Training & Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 * Product Cost Reduction * Team Leadership/Team Building * Bosch/Item Software * New Product Development * Organization/Time Management * ANSI Drawing Standards * Inventory Control/Cycle Counts * Total Quality Management * Mechanical Design * Project Management * Customer Service * MS Office Suite * ROI Analyzes * Safety/Security * Virtual Gibbs Professional Experience Engineering Manager/Senior Mechanical Designer January 2001 to January 2015 Company Name － City , State Planned, directed, and coordinated the operations with multiple branches across the globe. Responsible to formulate company policies and budgets. Developed long-term approaches that redefined problems/opportunities in anticipation of changing business conditions. Coordinated and directed projects, making detailed plans to accomplish goals. Analyzed technology, resource needs, and market demand, to plan and assess the feasibility of projects. Organized all material purchases, storage and manufacturing for multi-program production. Created assembly drawings to include bills of materials, detail drawings and manuals for the "Grid-Lok" compliant tooling system. Integrated Airline's valve, cylinder and PLC product line offering into the electro-pneumatic control system. Utilized AutoCAD 2008/2010 to rapidly integrate automatic complaint tooling modules into a range of existing electronics manufacturing equipment based upon the engineering, vendor and customer input. Responsible for month end calculations of cost of sales thru spreadsheet analysis. Year end presentations for future projects, goals and team work with sales managers and distribution networks Recognized for the redesign and improvement of speed, quality .and reliability of several existing product offerings reducing manufacturing costs by 28%. Plant Manager/Project Manager January 1997 to January 2001 Company Name － City , State Project management of assembly automation system for Medical/Pharmaceutical application with a budget of 120K. Responsible for long-term or high-profile projects from inception to final product or outcome. Participated in team reviews and then assigned projects tasks accordingly. Hired and organized individuals and subcontractors necessary to complete the project while coordinating all schedules. Ensured that the project moved forward in a timely, cost-effective manner, makes changes and adjustments. Completed all final inspections and reports for each project Responsible to oversee employees, production and efficiency, while making sure the plant is running smoothly, quickly, efficiently and safely. Required to monitor the production equipment to make sure that it stays in good working order, and repair or replace the equipment when needed. Created cost justification and organized the purchase of a full in house machine shop, including 3 CNC's and 5 Bridgeport machines. Designed, developed and built several assembly stations and sub-systems for the manufacture of magnetic storage devices, connector assembly programs, packaging equipment, mailers and semi-conductors. Precision Machinist January 1993 to January 1997 Company Name － City , State Completed the set up and operation of a variety of machine tools to produce precision parts and instruments. Fabricated, modified and repaired mechanical instruments. Fabricated and modified parts to make or repair machine tools or maintain industrial machines, applying knowledge of mechanics, shop mathematics, metal properties, layout, and machining procedures. Handled G-Code programming and metalworking on several varieties of CNC machinery. Organized production control, work recording and measurement systems. Education AutoCad : 2001 Penn State － City , State General Diploma : 1991 Faith Christian Academy Skills assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work

ENGINEERING

INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing "ease of use" while ensuring system and data "security." Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves "cradle to grave" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect

INFORMATION-TECHNOLOGY

COLOUR ANALYST Summary Creative , detailed, passionate and technical results driven Senior Color Analyst who excels in a fast paced fashion manufacturing and retail environment, leading product development and revenue growth. Design and color fashion forward, everyday-wearable apparel, swim and active wear that exceed sales goals. Innovative and resolute thinker, color expert who builds strong relationships with cross-functional product design, art design, merchandising, sourcing and manufacturing teams. AREA OF EXPERTISE: *Creative and Color analyst for everyday wearable apparel, swim, performance active wear and multi-fabric dyed to match garments. *Trend analysis and forecast, seasonal color palette creation, denim/woven shade band expertise, color/dyestuff execution and limitation expertise, trim knowledge and development. Highlights Color iQc, PLM, Microsoft office (Word, Excel, PowerPoint and Outlook) and Lotus Notes. Affluent in Adobe Illustrator and Photoshop. Microsoft Office, Outlook, PowerPoint, Excel & Word Affluent knowledge of Adobe Illustrator Accomplishments Providing sole responsibility to Athleta a $565 million brand for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Implemented in-store light source (U3500) to primary light source during Athleta color evaluation process and procedures. Experience 08/2002 to 01/2006 Colour Analyst Company Name － City , State Office Choosing the seasonal color palette pantone # (PMS) for design and graphic purposes. Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions. Communicating evaluation results with off-shore/domestic Vendors. Colour Technician & Label /Trims Management Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions Organizing and choosing the seasonal color palette pantone #(PMS) for design and graphic purposes. Communicating and providing technical assistance to off-shore & domestic vendors. Managing all color processes and requirements. Developing new labels, crests & hangtags for the design team. 08/2008 to 06/2015 Senior Color Analyst Company Name － City , State Athleta is a $565 Million brand. Providing sole responsibility for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Evaluation of seasonal color submissions using instrumental color measurement and visual evaluation. Provide basic color training to all on-boarding vendors/mills. Provide Color vision testing and basic color training to all production employees for the Athleta Brand. Managing and provide color training, support and leadership to my direct report. Provide Fabric Dye stuff limitations and color recommendations to the Production and Merchandising teams. Assist in seasonal color trend research and seasonal color palette creation. Assist production teams in determining shade band approvals for garment shipments. Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts. Distribution of the non-certified color standards (physical and electronic color standards) to the vendors/mills. Working closely with our certified color service providers (Archroma, CSI & Pantone) to achieve custom color standard development, fabric & dye limitation direction, organization and vendor/mill/supplier distribution. Find best pantone #(PMS) cross matches for screen prints for seasonal color standards for graphic printing vendors/mills. Find best YKK & IDEAL zipper tape matches for Designers, GIS Production teams and vendors/mills. Matching Coats & AE sewing threads for all seasonal color standards. Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc. Color Standard Operating Manual. Monthly maintenance of color equipment, conditioning unit and UV Calibration programs. Maintain organization of the previous and current seasonal Color standard inventory. Data entry used for seasonal color reference and records. 08/2008 to 09/2012 Sr. Color Analyst Company Name － City , State Evaluation of seasonal colors for Old Navy, Gap, Gap Outlet, Banana Republic and Banana Republic Factory Store using instrumental color measurement and visual evaluation. Provide basic color training to all on-boarding vendors/mills. Provide Color vision testing and basic color training to all production employees at GIS Americas. Provide Global Color & Sr. Product Integrity teams with quarterly global color metric reports. Assist GAP & Banana Republic Denim production teams in determining shade band approvals for garment shipments. Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts. Find best pantone #(PMS) cross matches for screen prints for GAP and Banana Republic brand seasonal color standards for graphic printing vendors/mills. Gather GAP and Banana Republic brand and outlet color standard requests by providing the physical and electronic color standards to distribute to the vendors/mills. Cross matching Coats & AE sewing threads for all brands (GAP, Banana Republic and Old Navy) Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc. Color Standard Operating Manual. Assist Quality Assurance in their "In-Store" color quality by confirming approved dye lots and determining if shaded garments are acceptable within GAP Inc. tolerances. Monthly maintance of color equipment, conditioning unit and UV Calibration programs. Maintain organization of the previous seasonal Color standard inventory. Data entry used for Global Metrics. 01/2006 to 07/2008 Womens Apparel Color Analyst Company Name － City , State Evaluation of seasonal colours for all Sears brands (Nevada, Jessica, Jessica Sport, Tradition, Together, Attitude, La Redoute and Somewhere) using instrumental color measurement and visual evaluation. Creating Labels/Hang tags & Logos documents for internal distribution. Communicating with Colour standard Supplier-Archroma (Div. of Clariant) and Pantone. Data entry used for Quarterly Metrics. Education May 2001 Certificate as Fashion Co-ordination & Stylist 2002 -2004 Richard Robinson Academy of Fashion Design : Fashion Ryerson University － City , State , Canada May 2000 Diploma : Fashion Designer Richard Robinson-Academy of Fashion Design － City , State , Canada Fashion Designer Certifications Project Management Courses -ECornell (affliated with Cornell University) -Jan.2011 Time Management Course- ECornell (affliated with Cornell University) Skills Adobe Illustrator, Photoshop, basic, Calibration, Color, consulting, Data entry, direction, Fashion, GIS, graphic, inventory, Leadership, Logos, Lotus Notes, Managing, Merchandising, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, mill, Navy, Organizing, PLM, processes, Project Management, quality, Quality Assurance, research, technical assistance, Technician, threads, Time Management, trend, UV, vision

APPAREL

FOOD PREPARATION WORKERS/GRILL CHEF Summary Outgoing Gourmet Chef offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 21 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Highlights Team Building and Project management, Cross Functional Team Leadership, Proficient in food preparation and cooking Crew Leader,Team Player, Gourmet Chef Pastry Chef, Gourmet Cuisines, Baker Proficient in food preparation and cooking Food Service Sous Chef, Pastry Chef, Line Cook, Prep Executive Chef, Sous Chef, Pastry Cook Hospitality & Culinary Management (9 years 6 months) MENU DEVELOPEMENT (7 years 9 months) Restaurant Management/Food Service (10 years 9 months) Grill Cook, Deep Fryer, Beverage Designer Food & Beverage Service Restaurant Management/Hospitality Prep Cook and Serving On Line Microsoft Word and Excel/ General Business MCP Microsoft Windows 2000 Certified Professional business and professional Hospitality, Tourisim, Culinary Arts Team Building and Project management Cross Functional Team Leadership text __additionalInfo BeKnown Terms of Service - Privacy Policy - Security - Feedback Highly responsible and reliable Works well under pressure Extensive hospitality background Safe-Serv Food and beverage specialist Serv-Safe Food safety understanding Food Handlers Card Accomplishments June 2010 Top Of My Class In Original Preparation! Food Service Specialist Le Cordon Blue Culinary College June 2007 Gourmet Cuisine Chef@Your Service ServSafe Food Protection Manager McFatter Technical College September 2006 Certificate Of Diploma/Completion Of Training Internship. Professional Memberships/Awards National Restaurant Association United Workers & Commercial Foods Gourmet Chefs Of America GOURMET CHEF OF THE YEAR-2008. Awarded "Outstanding Employee" in 2010 Experience August 2013 to August 2014 Company Name City , State Food Preparation Workers/GRILL CHEF Food & Beverage Serving CONNECT Summary GOURMET @YOUR SERVICE: When YOU Want The Best, Don't YOU Settle For Nothing Less~! On Call 24/7 365 days per Year. YOU Won't Be Disappointed! Experience Other. July 2013 to June 2014 Company Name City , State Pastry Chef Prepare All Foods For The Line Cook/Sous Chef For Cooking. Serve Finished Meals On Front Line. Dishwasher, Etc. Skills: Food & Beverage Service, Restaurant Management/Hospitality, Prep Cook and Serving On Line Gourmet. March 2010 to May 2013 Company Name City , State Grill Chef 3 years 2 months) * Aventura, Florida Prepared All Line Foods & Desserts In A Timely Fashion Per Customer Request. Skills: Pastry Chef, Gourmet Cuisines, Baker, Hospitality & Culinary Management, MENU DEVELOPEMENT, Restaurant Management/Food Service Master. April 2001 to August 2010 Company Name City , State Grill Master 9 years 4 months) * Hallandale Beach, Florida. Grill All Steaks To Perfection Per Customer Orders & Special Requests. Skills: Grill Cook, Deep Fryer, Beverage Designer. February 2008 to October 2009 Company Name City , State Prep Chef 1 years 8 months) * Davie, Florida. Sales Vendor, Team Sales Flyers, Display Menu Development/Specials. Skills: Proficient in food preparation and cooking, Hospitality & Culinary Management,. MENU DEVELOPEMENT, Restaurant Management/Food Service. September 1995 to December 2000 Company Name City , State Crew Leader and Kitchen Manager Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested. Education 2010 Johnson & Wales University City , State , United States Associate of Arts : Culinary Arts, Hospitality Administration and Management Culinary Arts, Hospitality Administration and Management 2007 Le Cordon Blue Culinary College City , State , USA Associate Degree : Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management 2006 Mcfatter Technical College City , State , USA Certification Commercial Foods, Culinary Arts Management, Gourmet Cooking & Seafood Preparation : Culinary Arts/Hospitality Commercial Foods and Pastry's / Wine & Spirits. 1977 Richard J. Daley College City , State , USA Associate Degree : Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Test Scores * Culinary Arts/Hospitality : 4.0 Additional Information American Red Cross Volunteer Of The Year~2005. *Bell Ringer/Salvation Army @ Fort Lauderdale, Florida. 2006. *Guest Speaker/ American Cancer Society -2007. Skills Arts, Cooking, Fashion, Functional, Team Building, Team Leadership, MCP, Excel, Microsoft Windows 2000, Microsoft Word, Project management, Restaurant Management, Sales, Team Player

CHEF

FINANCIAL CONSULTANT Summary A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences. Experience 01/2010 to Current Financial Consultant Company Name － City , State Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking. Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels. Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing. Plan/Budget coordination, presentations, and proposals to LOB and finance leadership. Ongoing negotiation around performance improvement/efficiencies, and expected growth. Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution to bi-annual stress testing efforts/coordination. Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies. Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners. 01/2008 to 01/2010 Financial Consultant Company Name － City , State Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio. Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development. Ongoing Wachovia merger/integration efforts. Development of new reporting & analysis tools within transitioning systems and amongst new finance partners. Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers. Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts. 01/2006 to 01/2008 Financial Consultant Company Name － City , State Supervised nine staff with constantly changing project goals and deadlines. Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio. Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management). Automated several processes resulting in greater group efficiency and accuracy. Primary contact for quality assurance, training, database analysis, and workflow guidance. Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes. Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions. 01/2004 to 01/2006 Financial Planning Analyst Company Name － City , State Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs. Research, modeling & scenario analysis for clients financial planning presentations. Headed marketing, branding, and website design projects for privately-owned financial planning practice. 01/2000 to 01/2001 Intern Company Name － City , State Researched potential lease sites and comparables for corporate clients. Assisted in broker presentations and maintained client relations. Education 2012 Masters : Business Administration St. Mary's College of California Business Administration 2004 B.S : Management Science University of California － City Management Science 2004 B.S : General Biology University of California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow

BANKING

CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group, Ft. Washington Maryland Currently serving as Vice President of Construction, directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator with a proven track record of more than 25 years within the Construction Industry. Delivering consistent superior quality in both commercial and residential construction through extensive training, established workmanship standards, quality work performance and leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval and Documentation of Master Project Schedules Workflow Planning / Coordination Quality Control / Site Supervision Regulatory Compliance Troubleshooting / Problem Resolution Organized and detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects in the Million, while supervising a team of 160 workers. Trained and mentored over 300 construction workers, general laborers and apprentices. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Construction Project Regional Manager , 01/2009 to 01/2015 Company Name － City , State Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager. Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years. 12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Operation Manager , 01/2003 to 01/2009 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Quality Assurance Manager , 01/1989 to 01/2002 Company Name － City , State Served as a QA/QC management professional that made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, and supplier management. systems. Certified Nuclear Component Inspector , 01/1980 to 01/1989 Company Name － City , State Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies. Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested. NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure. An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products. Education Associate of Arts : Mechanical Engineering , 1982 Pensacola Junior College － City , State , Escambia Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs

CONSTRUCTION

QA ENGINEERING TEAM LEAD Career Overview Eight years of progressive technical experience in quality assurance engineering of computer software in windows environment Strong practical and theoretical knowledge of software quality assurance tools and techniques. Proven ability to develop system test strategy and methodology full-scale system integration and testing for quality, reliability, functionality and computability. Expertise in development of IEEE compliant testing documentation Key contributor to software development teams supporting the release of many new products and release of several major upgrades to existing products Experience in testing large and complex client/server database applications Multi-platform product delivery experience on PC system. Experienced with windows graphical products, networking and/or data acquisition software experienced in manual and automated testing working on projects of a diverse scope able to expertise judgment within defined parameters. Strong knowledge in automated and manual black box testing, including acceptance, functional, regression, stress, compatibility and integration testing techniques, bug reporting and error handling. Responsibilities include review software requirement and functional specification documents, participation in code walk-trough and assist in design and development of test plan and procedures To secure a position that will allow me to exercise skills obtained through education and prior work experiences. Qualifications Analytical and Problem Solving Stress Tolerance Communication Skills Leadership Skills Ability to resolve non-routine and complex business issues: Anticipate problems, develop alternate solutions and manage execution successfully Ability to maintain a high energy level for extended periods of time Ability to communicate clearly and efficiently both verbally and in writing. Ability to develop and maintain close working relationships with end users, business analysts, documentation specialists, other testers and developers and senior management Experience in building and leading close-knit teams in a demanding environment with ambiguous or undefined and frequently changing requirements Work Experience Company Name March 2001 to July 2001 QA Engineering Team Lead City , State Imagicast(TM) is the first end-to-end service that gives today's educated consumers exactly what they want on the retail floor- the rich product information, personalization and access to the unlimited inventory of the Internet combined with the immediate gratification of an in-store purchase. The primary responsibility for the quality of our Imagicast product line, lead the QA team assigned to the Imagicast related quality tasks, established appropriate QA methods, inspections, tests and documentation to verify software quality prior to release in a shipping product. Also, was involved in the diagnosis of product failures or performance problems reported from the field. QA tasks applicable to the product included verifying operation of a DVD playback system, verifying operation of peripheral devices (e.g. keyboard, printer) connected to the embedded system, verifying data collection functions over a wireless data network and verifying presentation of HTML pages on an internet device. Performed QA tests on complex, multi threaded systems and interpreting specifications for product features and designed appropriate test cases. Applied QA processes to reveal functional and performance problems affecting web pages in real time embedded systems. Responsibilities included verifying data warehousing and data mining applications used for business intelligence, e-business server side applications, multi-channel business applications, personalization features, and virtual inventory management applications typically found in a 'clicks and mortar' business Company Name May 2000 to February 2001 Quality Assurance Engineering Manager City , State SenticaXchange(TM) is the mobile solution that quickly enables alerts, two-way push and pull transactions and content delivery to all wireless devices as well as landline phones. The Sentica Xchange(TM) approach enables users or applications to initiate communication sessions and complete transactions at any time, interact and transact with their on-the-go subscribers and receive immediate confirmation and response over telephones, cell phones, wireless application protocol (WAP) devices, PDAs (Palm VII, CE devices and Pocket PC) and pagers as well as to build a single implementation for any desired application and enable all text, voice, image and video data to all communications devices. SenticaXchange(TM) System Administration and Management Module functionality provides full access to customer information from each touch-point in the enterprise and to each customer or employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive wireless business. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Performed analysis and Test Document design for different projects within SenticaXchange(TM) including ADT - GUI Tool - Application Development Tool, and Composer API and SAM - System Administration Management, which is an interface for utilizing UNIX and Oracle/SQL, and various network protocols. Company Name November 1998 to May 2000 QA Lead for Customer Care/Service Applications City , State Oracle Customer Care/Service Applications - full business process management is provided with functionality in support, scheduling and dispatching spare parts, logistics, service billing and field service as well as in contracts. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive support, field service and depot repair business. Full business process management is provided with functionality in support, scheduling and dispatching, spare parts, logistics, and service billing and mobile field service as well as in contracts from the. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. Performed analysis and Test Document designfor Oracle Customer Care/Service Applications including Oracle Telephony Management (OTM) system. OTM is a high-volume cross-platform interface engine utilizing UNIX 10.x/C++, Oracle/SQL, and various network protocols. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Oracle Maintenance Repair and Overhaul (MRO) and System Resource Planning Modules (SRP) - Performed a high- to medium-level analysis of Maintenance Repair and Overhaul (MRO) and System Resource Planning (SRP) Modules within Oracle Applications. These systems are decentralized and running on various platforms. Primarily responsible for oversight of QA Testing process & deliverables. Provided a detailed recommendation, including complete time and cost estimations, for test processes including direction, management, and oversight of activities involved in defining the related requirements, infrastructure, standards, training, support, methods, and procedures. Also heavily involved in the strategic planning related to corporate-wide Year 2000 certification. Coordinated end-user and systems support staff training. Administered issues management, required escalations, jeopardy notifications, and resolutions. Provided verbal and written status reports to senior-level management on a regular basis. Worked closely with both civil and software engineers to create an easy to use and understand informational product in a NT 4.0 environment Provided change, risk, and implementation management. Held ultimate responsibility for all deliverables, status reports, and final product delivery Designed and developed a QA Test Plan for manual and automated Test Scripts for quality assurance of Windows-based applications and their functionality. Responsibilities included coordination of application support activities, application analysis and testing, as well as operating system support and maintenance. Also assisted with the coordination and delivery of end-user training Company Name February 1998 to November 1998 Mail - Software Quality Engineer II City , State As a Quality Assurance Manager my role and responsibility included leading a QA team in black box and white box testing of a distributed architecture system with client and server components and proactively to be involved in the code walk trough and design review meetings to learn about the product and have great understanding of the software developed and be able to execute testing from low-level communications protocols to backend database systems. Lead developing test plans, test cases and regression suites and make sure that test plans are executed and results communicated and developed strategies together with the development and QA team are improving the quality/testability of our components and usability of final products. Company Name September 1997 to February 1998 Senior Quality Assurance Analyst City , State Foster City Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project Trained new members of the team for the their first days Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote "The Findings Document" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project Company Name March 1993 to September 1997 Software Quality Assurance City , State Day-Timer Organizer 2.0 for Windows 3.1/3.11 personal manager with advanced features (works with Day-Timer brand name paper of different format).-personal manager with advanced features (works with Day-Timer brand name paper of different format). Test Client/Server Application - database application developed for non-profit organization (Clients, donators, employees, events, etc.). The database was developed in MS Access and MS Visual Basic. It runs under Windows 95. Test functionality of the application creating, modifying and deleting records. Provide regression, acceptance, unit and integration testing. Create and execute cases for regression testing of designating areas of testing. Develop automated test suites utilizing QA Partner 3.5, emphasized testing of the features such as Printing Envelopes and Labels, User Preferences, Startup Screen. Entered bugs into Lotus Notes bug tracking database, verified bugs Education and Training National Education Center Management City , State , US 08/93-02/94 Management Minor, National Education Center, San Francisco, California Kensington Training Program City , State , US 08/93-02/94 Testing Computer Software, Kensington Training Program, San Mateo, California Technion University BS : Electrical Engineering City , IL 01/90-05/93 BS Electrical Engineering - Technion University - Haifa, Israel Certifications National Education Center Professional Affiliations Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project; Trained new members of the team for the their first days; Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote "The Findings Document" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project Skills Quality Assurance, Testing, Access, Qa, Cases, Database, Regression Testing, Visual Basic, Client/server, Clients, Integration, Integration Testing, Integrator, Lotus Notes, Microsoft Windows, Ms Access, Ms Visual Basic, Printing, Software Quality Assurance, Windows 95, Electrical Engineering, Documentation, Network Protocols, Oracle, Proposals, Sql, Unix, Qa Test, Test Plan, Test Cases, Application Analysis, Application Support, Automated Test Scripts, Basis, Billing, Business Process Management, C++, Contracts, Dispatching, Issues Management, Logistics, Maintenance, Maintenance Repair, Planning Modules, Process Management, Qa Testing, Scheduling, Staff Training, Strategic Planning, Systems Support, Telephony, Test Scripts, Training, Graphical User Interface, Gui, Wireless, Black Box, Usability, Adt, Api, Application Development, Pocket Pc, System Administration, Systems Administration, Telephones, Voice, Wap, Retail, Retail Marketing, Team Lead, Architecture, Database Systems, Design Review, Engineer, Quality Engineer, Software Quality Engineer, Test Plans, White Box, White Box Testing, Black Box Testing, Data Acquisition, Databases, Db2, Dbase, Dbase Iv, Excellent Verbal And Written Communication Skills, Ftp, Ieee, Internet Explorer, Ipx, Java, Javascript, Linux, Ms Office, Netbeui, Netscape, Networking, New Products, Novell, Operations, Problem Solving, Rdbms, San, Software Development, Software Testing, Solutions, Storage Area Network, Structured Software, System Integration, Tcp, Tcp/ip, Virtual Machine, Visual Test, Vm, Assurance Analyst, Automated Testing, Back End, Data Integrity, Dos, Encryption, Exchange, File, Invoice, Lan, Ms Exchange, Ms-dos, Progress, Security, Business Intelligence, Collection, Data Collection, Data Mining, Data Warehousing, E-business, Embedded Systems, Html, Inspections, Inventory, Qa Engineering, Real Time, Real Time Embedded, Real Time Embedded Systems, Shipping, Wireless Data

ENGINEERING

BUSINESS DEVELOPMENT CONSULTANT Summary Strategic Business Development Executive Entrepreneurial and strategic sales and business development executive with a 7-year track record of exceeding $500,000/month in revenues, and continuous advancement in selling enterprise software and distributing mobile technology. Strategic achievements include 90% and 83% market penetration with two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence & Data Analytics Experience Business Development Consultant September 2014 to Current Company Name － City , State Hired as consultant to establish sales systems, carry out sales campaigns, and provide product input on Business Intelligence Software. Recruited five retail chains within 2 months representing 167 store locations, to commit to purchasing the client's software product and collaborate on its features, with the product is still in beta. Implemented sales systems combining inbound and outbound lead generation, implemented new CRM, and re-launched the company website. Designed sales forecasting software product, and collaborated on business intelligence software, leveraging a foundation in economics and experience with statistical forecasting. Distribution Manager March 2014 to September 2014 Company Name － City , State Hired to develop distribution channels with auto dealerships and implement inbound marketing programs to sell the PLUGLESS charger for Electric Vehicles. Secured the #1 dealership selling Electric Vehicles in Canada as a reseller Implemented sales systems for inbound lead generation, implemented new CRM Conducted lead generation programs and online marketing campaigns with 20%+ response rates This position was eliminated after General Motors failed to approve PLUGLESS as an aftermarket product to be sold or installed by its U.S. dealerships. Vice President of Marketing and Business Development January 2009 to March 2014 Company Name － City , State Joined San Francisco based technology startup as Director of Business Development to create partnerships with Telecom carriers. Brought company from $0 to $250,000/month within 10 months by closing exclusive deals with Verizon Wireless, T-Mobile, and Cricket Wireless by selling into executive, marketing, and IT departments Grew market share from 0% to 83% within 2 years by closing deals with 9 of the 11 largest cell phone carriers in North America which later included: AT&T, Alltel, US Cellular, Rogers, and TELUS Led negotiations for $3M/year Verizon Wireless contract, in a six-month sales cycle with negotiation centered on securing an exclusivity clause Generated $90,000/month from co-marketing partnerships with sites such as AccuWeather.com and a network of College Sports sites Improved customer loyalty by 35% by optimizing promotional messaging around KPIs such as conversion rates and customer loyalty Boosted revenue per account 40% by developing channel sales program with promotional schedules for each account. Vice President January 2004 to January 2010 Company Name － City , State Hired as Project Manager to deliver new web and mobile services and promoted to Business Development Manager within six months, in which capacity I built the world's largest Direct to Consumer (D2C) mobile content distribution network. I was promoted to Director of Business Development after remaining the company's #1 revenue producer in North America for three years, and again to Vice President with P&L responsibility after successfully launching online marketing programs worldwide. Achieved sales quota every month from $20,000/month in 2005 to $500,000/month by 2008 Captured 90% market share of the mobile Content Management System SaaS market within the Direct to Consumer marketing vertical Strengthened channel partnerships by signing licensing deals with HBO, NFL, The Simpsons, UFC and NCAA with preferred distribution rights to distribute to AT&T, Sprint, Tracfone and Cricket Secured $250,000 Wal-Mart deal to provide CMS software license to power Wal-Mart's mobile music and games offerings, resulting in monthly licensing fees of $20,000/month Augmented revenue by $200,000/month by leading aggressive expansion into international markets, accounting for 40% of global revenue and 65% of global EBITDA Generated $120,000/year in advertising services by championing innovative, high-margin business model with customer rewards programs by Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, and ABC news affiliates Instrumental in 130% YOY pre-IPO growth from $1.5M/year to $3.5M/year in North American revenues personally accounting for 70% of revenue growth. Marketing Coordinator / Business Broker January 2001 to January 2003 Company Name － City , State Managed direct mail marketing and spear-headed internet marketing initiatives to gain 10 for-sale listings with aggregate M&A value of $27.M. Gained reputation as subject matter expert in restaurant, convenience store, and concrete businesses. Listed and closed three transactions with aggregate M&A value of $3.4M. Education B.S : Economics , 2004 Virginia Commonwealth University GPA: Cum Laude Economics Cum Laude Skills accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website

BUSINESS-DEVELOPMENT

GAME DESIGN INTERN Summary I am an aspiring programming professional with experience in concessions management, customer service, and team leadership Highlights Working in a fast paced environment. Managing a large volume of orders. Maintaining sanitation and complying with food safety regulations. Oversight of daily business income. Working in a changing environment with diverse team members. Operation of commercial equipment requiring safety protocol. Skills Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction and Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned "Team Member of the Month" while working in the food service section of a Market Street grocery store. Swift vertical promotion within food service section at Market Street. Member of Alpha Phi Omega : September 2015 - May 2016 100+ hours of various volunteer services. Work Experience Game Design Intern November 2016 to Current Company Name － City , State Oversight of documentation and file organization. Level Designer, including enemy, items, and basic layout. Co-Designer for general game mechanics. ​ Concessions Supervisor June 2016 to Current Company Name － City , State Served as mentor to junior team members. Filled out daily paperwork; inventory logs, staff time logs, etc. Oversight of multiple concession stands serving a variety of items. ​​ Food Service Clerk September 2014 to July 2015 Company Name － City , State Prepared food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties. Took initiative to find extra tasks when scheduled duties were completed.   Took necessary steps to meet customer needs and effectively resolve food or service issues. Customer Service Representative / Cook January 2013 to August 2014 Company Name － City , State Prepared items according to written or verbal orders while performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, and utensils. Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction.  Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted manager in ensuring smooth operation of store in all aspects. Education and Training High School Diploma : 2015 New Tech High @ Coppell － City , State , United States Bachelor of Science : Computer Science , 2019 Texas A&M University － City , State , United States

ARTS

CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation to action, very detail oriented, courage to innovate, and excellent follow-through skills. Understands how to think several moves ahead to position for the future. Knows when to trade off items of less important strategic value for the sake of the long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training and development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 to June 2016 Company Name － City , State Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition. Safety Coordinator/Specialist December 2012 to January 2016 Company Name － City , State Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures. Coaching others to perform work in a safe manner. Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations. Maintaining Compliance and Training of personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management and Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased all Safety equipment. Maintained all required OSHA logs. Completed incident reports and distributed and maintained files. I have taken the OSHA 10 and 30 hour courses for construction. I have taken the OSHA 510 course for construction. CPR/First Aid/AED certified in January, 2015. Equipment Operator September 2010 to April 2011 Company Name － City , State Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways. Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Lead Person June 2010 to September 2010 Company Name － City , State Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary. Reviewed employees' work to evaluate quality and quantity. Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools. Estimated labor requirements for jobs and plan work schedules accordingly. Directed and assisted with the adjustment or repair of machinery. Construction & Safety Coordinator May 2003 to May 2010 Company Name － City , State Field support supervisor. Estimated projects and purchased needed supplies. Supervisor of grading, sealing, and sawing operations. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Maintained compliance with contract specifications for all aspects of construction projects. Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping. Coordinated material deliveries and performed receipt inspection and unloading of materials. Filled out time sheets using appropriate cost coding from project budget. Coordinated work phases and testing with customer engineers. As Safety Coordinator, insured compliance with OSHA and company safety policies. Construction Coordinator August 1995 to March 2003 Company Name － City , State Preparation, transmittal, and review of subcontractor bids. Negotiation, preparation, transmittal and receiving of subcontract documents. Preparation and transmittal of schedules of values for subcontractor billings. Review of subcontractor schedule of values for payment. Authorize retainage release after receipt of all lien waivers. Perform estimates for all aspects of construction projects as they relate to sub- contractors work. Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved. Provide review and input for Master Construction Contracts. 1995 - 1996 - shipping and receiving of material for construction projects. 1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates. Construction Management Administrator April 1980 to September 1993 Company Name － City , State Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager. Interpret and explain plans and contract terms to administrative staff. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Process contractor pay requests. Developed and administered a craft labor tracking system (CLTS) for outage craft labor. Generate reports from CLTS for management presentation to the Board of Directors. Paralegal for power plant construction litigation (1980 - 1984). Education Issuing Institution Location Qualification Course of Study University of Nebraska - Lincoln － City , State Bachelor's Degree Bachelor of Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory

CONSTRUCTION

CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry and Power Point. Ability to interact with a diverse population with a compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program for survivors. Received Employee of the Month on multiple occasions. Experience Case Manager/Outreach Advocate June 2008 to October 2014 Company Name － City , State Caseworker/Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client's progress with specialized agency service providers (e.g. housing specialist and employment specialist) to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress. Provide clients with support, crisis intervention, advocacy, information and additional service coordination, such as transportation and dispatching Serve as the 24 hour on-call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence, sexual assault, and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers (e.g. housing specialist, employment specialist, follow up position, etc.) to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique. Provide accompaniment as needed. Conduct casework with residents to include goal setting regarding recovery, access to mainstream benefits, education, job training, employment, personal financial planning, and other services necessary. Oversee client transportation needs. Coordinate programs for women including, but not limited to, support groups, employment and self-improvement. Be knowledgeable of community resources. Complete accurate documentation and maintenance of client files. Serve as an advocate on behalf of residents. Complete Client Service Plan Act as child advocate (includes having knowledge of child development, parenting skills, and dynamics of family relationships; sensitivity to the needs of children; ability to respond in a constructive, supportive manner to the parent and child clients in crisis; ability to plan and implement activities for children; knowledge of the local network of children's services) Act as legal advocate (includes having a working knowledge of Texas laws pertaining to family violence/sexual assault, as well as the justice systems; response to family violence/sexual assault; be familiar with legal services, resources, and procedures available to victims in each county where services are provided; assist clients in safety planning and re-evaluation of the safety plan as part of an individual service plan; identify legal rights and options as part of individual service plans) Complete a minimum of once weekly contact to facilitate client's goal setting and safety planning. Participate in agency fundraisers, community awareness and speaking activities. Provide victim information to clients, including referrals to the victim assistance/advocacy staff as appropriate. Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change. Texas Works Advisor 1 August 2005 to May 2008 Company Name － City , State Texas Works Advisor I Determined and re-evaluated eligibility for Food Stamps, Medicaid and TANF. Interviewed approximately 30 clients daily, accurately documented the information gathered, and verified case data to determine benefits Explained program benefits and requirements to new and re-certified clients Reviewed eligibility of clients for ongoing services. Promoted self-sufficiency to clients and potential clients through coaching, peer counseling, and assessment of client records. Prepared and coordinated mail, faxes and express packages, as well as maintaining neat client files via filing and photocopying. Interviewed and assessed [Number] new clients each week.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Referred clients to outside social service providers to address psychiatric and personal issues.Pursued ongoing education and training opportunities to further develop professional skills.Built positive rapport with law enforcement officers, court officials and community service agencies.Referred clients to other mental health resources in the community for further services.Referred family members to outside support options to help them cope during times of increased stress.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Call Center Representative June 2002 to October 2002 Company Name － City , State Answered multi-line phones and routed calls to the appropriate center. Scheduled appointments andassisted clients with problem solving. Helped to maintain an efficient office by assisting with copying and faxing. Education No Degree : Psychology , May1992 Houston Community College － City , State , USA High School Diploma : June 1990 Forest Brook High School － City , State , USA No Degree : Business Administration , January 2012 Hampton University － City , State , USA Additional Information AWARDS AND HONORS Awarded Employee of the Month at the Fort Bend County Women's Center in the year of 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, and Excel), networking, organizational skills, presentations, problem solving, problem solving skills, and public speaking.

ADVOCATE

ACCOUNTANT Summary Currently looking for Long Term/Permanent/Contract Opportunity Financial Statement Management Reporting Cost Accounting Asset Management Budgeting & forecasting Cash Flow Management Payroll Functions Audit Preparation Inventory Control CAREER SUMMURY A competent, efficient and highly motivated professional with hands on experienced in the fields of Finance and Connected department. Over 8 years experience (5 years in Qatar) in a multi-cultural environment. Successful back ground in Trading, Contracting and Service companies' accounts and able to produce many reports for the project purpose. My professional capacity included finalization of accounts, and preparation of various reports for accounting purpose & managerial decisions. Dedicated and complete multiple tasks follow through to achieve project goals and excellent knowledge to accounting software/computer programs. Successfully completed diploma in Manual and Computer Accounting Packages from Shreeshankaracharya, kerala, India. Excellent knowledge in Tally ERP Peachtree & Daceasy. Working knowledge in Delta Software Doha Qatar Proficiency in Microsoft ­ Office Experience Accountant , 01/2009 to 05/2012 Company Name Positive Trading and Contracting is MEP contractors generally undertake design, supply, installation and maintenance of all electromechanical works and Trading. As an Accountant I was directly reporting to Cheif Accountant of the Company. Primarily responsible for balance sheet account reconciliations including Accounts Payable and Accounts Receivable, and complete allocations on a monthly basis. Also handled daily transactions and journal entries, Job Costing and Reporting. Ensuring that set Accounting Processes, policies, systems and programs are followed. Job Responsibilities. Responsible for the maintenance of the accounts and accounting system of the company for the purpose of generating the company's financial statement. Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts, Payment voucher. Reconciling of Accounts Payable and Receivable. Prepare aging wise reports Accounts Payable and Receivable. Cross checking all Bills, Voucher Verification and Other documents. Banking - Calculating Project cash requirement, Preparation of Bank reconciliation statements. Responsible for office Petty Cash and verification vouching of accounts by verifying the nature and authenticity of expenses. Issuing the LPO and Monitor purchase price variance of raw materials. Costing and calculation of material consumption. Reconcile balance sheet accounts to appropriate subsidiary ledgers and performs account analysis to ensure appropriate adjustments are recorded timely. Payroll - Coordinated monthly payroll functions for 200+ employees and Calculate over time Manage timely payment of worker's compensation Interface with External Auditors. Accountant cum Admin / Finance &HR Company Name November , 04/2009 to 01/2009 Focus mall is the Real estate company and first premium shopping mall in kerala with leading brand retail outlet. As An Administrator responsible for providing Accounting clerical support of the team and coordinating the Administration department. Job Responsibilities. Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts. Providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations. Provide support to staff on the production of timesheets, travel claims, orders and any other relevant. To assist and and coordinating Promotional activities within in the mall. Updates daily, weekly, monthly Report to Management. Prepares statement of accounts and follow up collections. Prepares cheques and official receipts Coordinated monthly timesheet for payroll functions Maintaining employee files and the HR filing system Reconcile merchant statement of account with company records. Responsible in documentation and other general office duties. Page 2 of 3 Shameeh CV TAX MATTERS- Auditing& Tax Consulting Firm INDIA Job Role/Department : Accountant Trainee /Finance Duration : 2005 May to 2006 April Tax matters Provides full range of audit and accounting services in accordance with international standards including auditing, taxation and other Financial consulting services to dynamic businesses of all sizes. Working with a wide range of businesses, charities, social enterprises, , sole traders, high net worth individuals Job Responsibilities. Preparation of day books. Bank reconciliation. Stock estimation. Two way comparison). Income and expense entries into the accounting system. Maintained ledgers and accounting records. Petty cash verification and vouching of accounts by verifying the nature and authenticity of expenses. Verify calculations and input codes in to the Accounts system in an accurate manner. Entering vendor invoices, paying bills and creating invoices for its clients. Fixed asset update. Education Master of Business Administration (MBA) : Finance and Marketing , 2008 ICFAI University India Finance and Marketing Bachelors of Commerce (B.com) : tax , 2005 Calicut University - State , India tax Interests STATE MEDIA W.L.L DOHA QATAR Job Role/Department : Senior Accountant /Finance Duration : 2012 June ­ Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets. Personal Information Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies Gender : Male Team player Nationality : Indian Honest and adaptable Coordinating skills Religion : Muslim Hobbies & Interest Marital Status : Married Reading Passport Details : E6908187, India Photography Languages known Visa status : Company Work visa (transferable) NOC available English-Read, write& speak Driving license : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native Reference : Available upon request. Additional Information STATE MEDIA W.L.L DOHA QATAR Job Role/Department : Senior Accountant /Finance Duration : 2012 June ­ Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets. PERSONAL DETAILS Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies Gender : Male Team player Nationality : Indian Honest and adaptable Coordinating skills Religion : Muslim Hobbies & Interest Marital Status : Married Reading Passport Details : E6908187, India Photography Languages known Visa status : Company Work visa (transferable) NOC available English-Read, write& speak Driving license : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native Reference : Available upon request. Skills Reconcile balance sheet accounts, account reconciliations, Accounting, Accountant I, Accountant, accounting system, Accounts Payable and Receivable, Accounts Payable and Receivable, Accounts Payable, Accounts Receivable, administrative, Auditing, balance sheet, Bank reconciliation, Banking, cash receipts, clerical, Consulting, Costing, clients, documentation, filing, Finance, financial, Financial consulting, Focus, general office duties, HR, Job Costing, ledger, materials, office, works, Payroll, policies, Processes, Real estate, Reconciling, reporting, requirement, retail, TAX, wise

ACCOUNTANT

ENGINEERING SUPERVISOR Skills PLC: IEC 61131 (Ladder Logic, Functional Block Diagram, Structured Text, Instruction List. ), Java, C, Visual Basic, VHDL, PSpice, Assembly (Intel, Motorola, TI), Labview. Software Packages: AutoCAD, Inventor, Matlab, Microsoft Office, PSIM, Easy Power, Xilinx ISE, Printed Circuit Board CAD (Protel), Siemens Step 7, Wago CoDeSys, Allen Bradley RSLogix, ERP (Alliance, Global Shop, XA, SAP). Professional Experience Engineering Supervisor December 2014 to Current Company Name - City , State Leading and supervising engineering staff members as they perform their tasks and participating in budgeting, scheduling, and staff management. Establishing design standards, specifications, criteria, scheduling and resource-management for products and projects. Working closely with product line management to serve clients' aftermarket needs. Recommending and implementing improvements to engineering processes, methods and controls; conferring with management, production and other departments regarding manufacturing capabilities, production schedules, and other considerations to maximize efficiencies. Electrical Design Engineer May 2011 to December 2014 Company Name - City , State Identifying products within line of variable frequency drives, switchboards, generator control cabinets and PLC based control consoles having potential for improvement. Developing new products used in power systems product-line. Composing documents outlining the projects design, verification and validation process in accordance with API standards. Modeling the new/improved products using computer simulation tools in order to confirm specified performance. New/improved products comprehensive hardware design and complete software integration. Creating bill of materials, one-line drawings, schematics, layouts and instruction to manufacture prototypes. Developing test procedures to verify prototypes performance. Specific Projects: Custom pre-charge circuit for VFD systems with multiple inverters and common rectifier. 24VDC overvoltage relay for protection of 24VDC control devices against overvoltage. Standalone VFD house for raising derrick mast, test Topdrives and other applications IECEx/ATEX certification of low voltage motors (600V, 1800HP). Design of new motor testing facility using common DC link VFDs to replace Active Front End Drives. Commissioning of Siemens VFD lineup. Project Engineer October 2008 to May 2011 Company Name - City , State Designing generator control systems, variable frequency drives, dynamic braking cabinets, switchboards, panel boards, jacking switchgears, PLC based control consoles and remote IO boxes for land and offshore rigs. Developing bill of materials, block diagrams, electrical one-lines, detailed schematics and interconnection cabling diagrams.* Supervising production process of designed systems. Composing factory acceptance test procedures for manufactured products and supervising the procedures. Performing detailed troubleshooting of drilling equipment using computer simulations and by testing equipment on site and in the field. Traveling to customer site to meet with client, test, troubleshoot and commission the product. As the project manager, leading the team of onsite manufacturing staff, vendors and subcontractors. Performing technical studies including center of gravity calculation, motor model, short circuit, breaker coordination, harmonic calculation (IEEE 519), arc flash, fault analysis, voltage drop and power flow study to obtain certifications for designed equipment. Compiling technical and non-technical reports to describe products. Specific Projects: Kencana KM-1 tender drilling unit, Kencana Shipyard, Malaysia: VFDs, MCCs, generator controls, panel boards (480V and above) and control consoles. Friede and Goldman: VFD based jacking switchgears and control console. Remedial Offshore: VFD lineup, control and IO consoles. Xtreme Drilling and Coil: standalone VFD lineup, control and IO consoles. Shengli: Jacking switchgear. Facility Engineer August 2006 to October 2008 Company Name - City , State Power distribution General Responsibilities: Composing proposals, estimates and construction drawings for lighting, low and medium voltage power distribution, grounding and alternative power generation systems. Responsible for the campus renovations, environmental safety, automation, controls and HVAC needs. Specific Projects: New testing facilities for several engineering departments. Renovation of buildings HVAC system. Conversion of 2.4kV power distribution to 12.5kV. Golf cart charging station with solar panel roof. Automation engineer, Intern January 2005 to August 2006 Company Name - City , State Design and implementation of microprocessor based monitoring systems for laser spectrometers. Education and Training Bachelor of Science : Electrical and Computer Engineering , Aug 2006 University of Oklahoma - City , State GPA: GPA: 3.73 GPA: 3.78 Electrical and Computer Engineering GPA: 3.73 GPA: 3.78 Skills API, AutoCAD, automation, budgeting, C, cabling, CAD, Conversion, client, clients, DC, Designing, ERP, flash, Functional, hardware design, HP, HVAC, instruction, Intel, Java, Labview, laser, lighting, Logic, materials, Matlab, microprocessor, Microsoft Office, Modeling, Motorola, PLC, Power distribution, power generation, processes, Programming, proposals, Protel, PSpice, Renovation, renovations, safety, SAP, scheduling, schematics, Siemens, simulation, staff management, Step 7, Structured, Supervising, switchgear, tender, troubleshoot, troubleshooting, validation, VHDL, Visual Basic, XA

ENGINEERING

INTERIOR DESIGNER Professional Summary Hands on and highly motivated Interior Designer involved in all stages of design from concept inception and development to installation. Results-oriented Design Professional who works with the design team to provide seamless, cutting edge and creative designs within strict time frames. Work History Interior Designer Jan 1999 - Current Company Name City , State Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design. Presented professional and polished storyboards, layouts and budgets based on scope of each project. Offered solutions for design concerns. Negotiated and assisted in writing contracts to present to client. Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project. Created custom furniture as needed by interfacing with fabricators and artisans. Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural. Offered clear and fair communication to team members, assisting with design process. Sourcing of all ff&e items to suit specific project needs, while maintaining project budget. Procurement of all items needed to complete project within deadlines. Receipt and placement of furnishings, art and all decorative elements. Created custom furniture as needed by interfacing with fabricators and artisans. Procurement Budget Preparation. Sales and Customer Service. Colorist and Paint Specialist Education High School Diploma : Shadle Park High School City , State Skills Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership and Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching Additional Information Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca

DESIGNER

DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance. Highlights Financial system assessment and implementation Business process improvement Buy & sell side due diligence In-depth knowledge of SAP Purchase accounting Analytical support Forecasting and planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014   Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME. Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured and implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget and Planning (MS 7.5) Experience Director Finance Projects January 2015 to Current Company Name - City , State Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division. Manager of Business Analytics January 2012 to January 2015 Company Name - City , State Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system. Assistant Finance Director - Corporate Services May 2008 to January 2012 Company Name - City , State Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated the Capital Expenditure planning and reporting process. SVP Financial Planning & Analysis January 2003 to May 2008 Company Name - City , State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax Credits. Education Bachelor of Arts : Economics/Geography University Of Cincinnati - City , State MBA : Finance Bowling Green State University - City , State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation

FINANCE

CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from conceptualization to completion, while providing continuous status reports to business owners and investors. Proven track record of achieving construction goals and consistently completing projects on time and budget. Fluency in English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take next career step in a challenging project management position with a respected institution in Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction and Design Project Manager 10/2002 to Current Company Name City , State Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in New York City and London, including contract negotiations and administration, project estimation, material purchasing, budget management, and site management; managed design and construction for 10 projects to date. Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and budgets; execute and manage budget and schedules from conception to completion. Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers, subcontractors, and vendors. Partner with architects to solicit bids for construction and design, assess bids, and award contracts. Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve milestones on time and on budget. Document observations and photograph ongoing design and construction work, produce field reports, and regularly communicate project status to internal partners weekly. Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent recurrence of issues. Research and commission artisans to build site specific and custom objects for interior and exterior design and décor. Source and purchase materials from international vendors, and purchase and coordinate material shipments from vendors to construction sites. Ensure compliance with requisite regulations, including federal, state, and local building codes and safety guidelines. Past experience includes Education Program Coordinator at Solomon R. Guggenheim Museum, Office Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College. Education and Training Bachelor of Arts : Museum Studies and Art History Art History Italian The City College of New York City , State Museum Studies and Art History Art History Italian The University of Vermont City , State Dean's List Certifications Design and Construction Budget Development and Management Project Management Requests for Proposal and Estimation Contract Negotiations and Administration Sourcing and Procurement Skills architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline

CONSTRUCTION

CHEF Professional Summary To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently. Professional Experience Company Name August 2007 to September 2009 Chef City , State Prepped food for catered events such as; weddings, parties and business luncheons. Set-up tables and chairs for banquet and dining space. Executed banquet style and plated lunches and dinner. Company Name October 2007 to September 2009 Chef/Assistant Manager City , State Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost. Company Name October 2006 to October 2007 Cook City , State Prep for dinner service. Prep and cook for banquet parties of 50 or more clients. Line cook during dinner service. Bake desserts for both the restaurant and banquet services. Company Name April 2004 to August 2005 Cashier City , State Process customer transactions. Help customers apply for Sears credit cards. Process customer return of merchandise. Sort, fold, put away unwanted merchandise. Education and Training Grantham University Online College Present Associates : Applied Science-Medical Billing and Coding Applied Science-Medical Billing and Coding California Culinary Academy March 2006 Certification in Baking and Pastry City , State Walla Walla High School June 2005 High School Diploma City , State Skills credit, clients, personnel, sales reports, tables

CHEF

SENIOR AEROSPACE QUALITY ENGINEER Profile Six Sigma Black Belt: Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Results-driven Mechanical Engineer with solid product engineering and QA experience. Team-oriented Senior Quality Engineer with over five years experience developing and testing commercial and military turbines. Skills Training program implementation The Mathworks MATLAB Quality control Energy management systems Engineering software Strong presentation skills Process improvement Operations research Reliability Testing Geometric Dimensioning Lean Manufacturing Physics Material Properties Leadership Team player Failure Analysis Product Engineering Accomplishments Product Improvement Liaised with MRB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Professional Experience Senior Aerospace Quality Engineer February 2009 to September 2014 Company Name － City , State Handled the authorization of all internal blueprint and UTC revision changes. Supervised the Non-Destructive Testing and ETL lab. Performed AS9102 First Article Inspections and prepare all applicable documents for submittal per AS 9100 standards. Directed Kaizen and Lean Manufacturing meetings weekly in front of an audience of about thirty engineers. Identify negative quality trends and initiate appropriate corrective/preventative actions. Lead project engineer of the JSF F-35 ramjet development stages. Any engineering changes required my prior approval. Review, authorize, and sign off all process routers making sure quality clauses and customer specifications are documented and acknowledged. Maintained Aerospace Quality Management Systems both internal and external. Collaborated with engineers and project managers regarding design parameters for client projects. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department through Value Stream Mapping. Auditing experience with outside agencies and internal. Trained junior level Quality Engineers on how to properly organize FAIR packages and also taught them helpful Six Sigma methods. Handled all regulatory complaints from agencies such as the United States DoD and FAA and took appropriate corrective action. Progressive knowledge of the Codes of Federal Regulations as they pertained to GE Aviation. Materials Program Manager January 2005 to November 2009 Company Name － City , State Focal point to Supplier Quality Assurance, Materials Control Lab, and Engineering Source Approval personnel to ensure the facility is compliant with procedures and audit requirements. Maintain constant liaison and communicate effectively with clients. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Lead the program's supply chain activities, and advise the SCM Director on material strategies and plans. Reporting of unit reliability, repair costs, technical changes & investigations, repair shop capacity & performance metrics. Developed and lead supply chain proposal activities including task descriptions, bases of estimates, RFP solicitation, and cost and pricing. Develop the EAC (Estimate at Completion) and material forecasts by coordinating the collaborative inputs of the various elements of supply chain and finance. Participate in Daily Management and prepare reports and corrective actions for Key Performance Indicators (KPI) in advance of monthly review. Exert influence and have an effect on the overall objectives and long-range goals of programs and be an influencing member of the IPT (Integrated Product Team) team. Strict adherence was followed using both customer and Aerospace standards. Write reproduction procedures for any anomalies encountered, and generate comprehensive reports. Demonstrate experience in manufacturing and continuous improvement tools. Exert influence and have an effect on the overall objectives and long-range goals of the program and the program IPT team. Working knowledge and training in Supply Chain Management, contract law, FAR/DFAR as it relates to Government contract Directed customer installations maintaining cost efficiencies based on space and power allocation. Resolved part and assembly discrepancies. Mathematics and Physics Tutor January 2002 to May 2005 Company Name － City , State Educate students on how to solve mathematical equations using formulas and proofs, and in addition, using technology, including the TI series calculators, MATLAB, and Minitab. Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic and Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, and Real Analysis. Additionally, I worked with engineering students prepare for the FE Examand actuarial students prepare for their first four professional exams by appointment. Related Coursework Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: H.Y. Loh Award Scholarship National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. Dean's List Summa Cum Laude M.B.A : Econometrics , 2007 MIT Sloan School of Management － City , State , USA GPA: Dean's List GPA: 4.0/4.0 Coursework in identifying areas of positive and negative private sector aerospace fluctuations. Emphasis on long-range military spending and to whom the funds are allocated to. GPA 4.00/4.00 M.S : Applied Physics , 2005 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Dissertation: Studies of Ultrafast Structural Dynamics In Metals Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Advanced coursework in physical applications to aviation. Dissertation: Studies of Ultrafast Structural Dynamics In Metals Bachelor of Science : Mechanical Engineering , 2002 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Advanced coursework in Mathematics Lean Six Sigma Black Belt; 2008 Lean Six Sigma Green Belt; 2007 Villanova, PA 19085 Villanova University － City , State Black Belt : Six Sigma , 2008 Villanova University － City , State , USA Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: Dean's List GPA: 3.91/4.0 Graduate Student Council of the Massachusetts Institute of Technology Physics Department Representative Sigma Pi Sigma National Honor Society Mechanical Engineering With a Concentration on Aerospace Modeling and Design; Undergraduate Analysis of Particle Kinetics and Heat Transfer Variability in Fluidized Bed Processing; Undergraduate Analysis of 3-D Contact Mechanics Problems by the Finite Element and Boundary Element Methods; Undergraduate Advanced Composite Materials Research for Air and Ground Vehicles; Undergraduate Meta-control of Combustion Performance with a Data-mining Approach; Undergraduate Hydrodynamic Instability at High Energy Density; Post Graduate Topology of Birational Manifolds and Applications to Degeneration; Post Graduate Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate Effective Field Theory and D Grand Unified Model; Post Graduate Transitory Control of Separated Shear Layer using Impulsive Jet Actuation; Post Graduate Affiliations American Mathematical Society; Member Connecticut and Western Massachusetts Chapter of Mensa; Member Knights of Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality - Certified Quality Improvement Associate Connecticut Academy of Science and Engineering; Member American Institute of Aeronautics and Astronautics; Member Board of Directors; HARC Inc. American Society of Mechanical Engineers Personal Information Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 Skills 3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management Additional Information PUBLICATIONS: Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012

AVIATION

BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic communicator who consistently exceeds goals and expectations. Skills Brand development Analyzing market trends Established track record of exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 to Current Business Development Executive State Responsible for growing Ceridian's business throughout the Canadian Enterprise Market Collaborates with internal stakeholders to develop strategic GTM Works with internal marketing team to develop campaigns for the targeted market Manages the introduction of new programs and/or features within Ceridian to consumer base Conducts market research, profiles customers, makes presentations and participates in sales calls and marketing events to establish customers and determine market segment revenue potential Develops and implements marketing and sales strategy for securing and/or increasing market share, sales and profit Participates in quarterly QBR's. Company Name November 2015 to January 2017 Solutions Analyst City , State Reviewed new customer orders and manually enter data into SAP. Processed transactions pertaining to designated vendor. Provided information and guidance on vendor products and programs. Company Name October 2012 to October 2015 Product Marketing Specialist City , State Owned the communication of Vendor Partner business strategy to internal partners (Sales, Purchasing, and Marketing Services) Consumer and sales rep marketing at 5LINX convention seminars including marketing, branding and consumer relations. Met and interacted regularly with Vendor Partner reps, management, and executives to make formal presentations on product trends, performance, profitability and results of product line promotions Assumed leadership role in the department and vendor meetings on assigned projects. Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State Created publications that were focused on key business sectors reaching corporate-level executives worldwide. Delivered content through print and online media. Developed and maintained long-term relationships with vendors and clients. Consistently hit and exceeded sales goals. Built strong client relationships and provided value-adding services. Developed sales strategies and negotiated and closed profitable projects. Education and Training Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate

BUSINESS-DEVELOPMENT

ENGINEERING LAB TECHNICIAN Summary To obtain a position in my field of Electronics with a company that offers opportunities for advancement based on strong technical skills and work performance. Skills Construct, test and troubleshoot AC/DC circuits Determine voltage, current, resistance and power by calculations and measurements Identify electronic components and schematic symbols Utilize oscilloscopes to measure AC frequency Very proficient in soldering Troubleshoot and identify faulty capacitors, inductors and transformers Skilled in the use of hand tools for repairing and installing electronics Create circuits with Multisim CAD software Assemble/disassemble PCs and electronics to the component level Familiar in C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi Studied and understand Programmable Logic controllers Digital communications with fiber optics Understand different types of transmission lines: twisted pair, UTP, shielded pair and coaxial Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook Strong oral and written communication skills Adapt to new technology at an accelerated rate Experience Engineering Lab Technician Jan 2014 to Jan 2016 Company Name － City , State Run software tests, physical checks and Beverage QA tests on new technology being developed. Build test cases for new software builds. Perform regression, functional and smoke testing. Use refractometers to test brix. Use oscilloscopes to test wave patterns in circuits. Support different platforms with software installation, light plumbing and testing. Trained in All Beverage Quality test tools, including Refractometer, Oscilloscope and Function Generators, Multimeters and all basic hand tools. Run various test cases on NEW Platforms to ensure stability in units before field release. Responsible for Mechanically troubleshooting Lab Fixtures within the Freestyle Platform. Calibrate Alpha and Beta prototype units to perform at optimal expectation. Work closely with software developers testing strategies in the implementation of software. Microsoft test manager to write test cases and create bugs for software development. Microsoft Team Foundation Server to add tasks to PBI's. Tera Term software application to provide ssh/serial connection to Linux platform devices. GShell software to view modify on sub machines. Engineering Validation Test Technician Jan 2012 to Jan 2014 Company Name － City , State Test and validate new technology from automotive manufacturers. Run environmental tests on infotainment devices. Build various wire harnesses for testing equipment. Operate thermotron chambers to test stability in head units. Perform continuity tests on wiring assemblies. Run X-axis, Y-axis and Z-axis vibration tests. Test DVD, CD, GPS, USB, and IPOD infotainment devices for manufacturers specifications. Electromechanical Technician Jan 2010 to Jan 2012 Company Name － City , State Build and calibrate 9500 series mercury porosimeter instruments. Build 2020 series chemisorption and physisorption instruments. Electromechanical assembly. Assemble PC Boards. Use hand tools to build, calibrate and test entire units to completion. Troubleshoot components when failures occur in unit boards. Assemble plumbing and servo valves. Driver/Mall specialist Jan 2001 to Jan 2009 Company Name － City , State Drive and maintain a 30 ft. pumper truck. Interact and service customers on a daily basis. Handled complicated machinery constantly. Education and Training Associate of Science Degree , Computer and Electronics Engineering Technology 2013 ITT Technical Institute － City , State Computer and Electronics Engineering Technology Bachelor of Science Degree , Electronics and Communication Engineering Technology September, 2013 Electronics and Communication Engineering Technology Maintained an A average every quarter since enrolling *Obtained highest honors certificate every quarter 3.7 Publications M.K.I. Waste Oil Systems Steve Brawley (C.E.O. of M.K.I. Waste oil systems) (678)-898- 2283 Skills Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills

ENGINEERING

SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance  Team Leadership Adobe CC Suite Strategic Planning Training and Development Corporate Design   ​ Accomplishments Successfully orchestrated complex projects from the idea stage through design, mock-up, and final rendering to meet customer expectations, while building customer loyalty. Grew client base through strategic relationship building and consistently delivering successful campaigns and designs. Experience 03/2017 to 08/2018 Senior Graphic Designer Company Name － City , State Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes,  Stylecraft Homes, Dan Ryan Homes etc.  Adhered to strict branding guidelines when preparing sketches for client review Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs,  site ID sign, model ID signs, banners, and more! Prepared all final print files Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software. Cut vinyl on FC7500 Plotter 01/2005 to 01/2017 Senior Graphic Designer/Production Manager Company Name － City , State Developed creative graphics that simplified complex messages. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Maximized operational efficiency by mentoring staff on various customer service initiatives. Spearheaded and coordinated graphic design projects from conception to completion. Collaborated with clients to create vision, conceive designs, and meet tight deadlines daily.  Developed excellent relationships with multiple vendors and outside installers to ensure the success of current and future projects. Created and fashioned highly persuasive sales and marketing proposals. Processed Estimates, Price Proposals & Invoices and e-mailed customers via Quick Books. Printed in-house designs and customer prepared files on wide format printer. 05/1995 to 01/2005 Graphic Designer Company Name － City , State Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized and designed client logos Cut vinyl on Ioline Graphics Plotter Printed graphics on HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute of Pittsburgh － City , State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer  Printers: HP 5500, HP DesignJet L25500  Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN and Pace  Portfolio www.dmohanco.com   Linked In https://www.linkedin.com/in/denyse-mohancographicartist  

DESIGNER

CONSULTANT Qualifications I am a senior IT infrastructure specialist and have 7 years of OEM administration and 6 years of DBA administration. I have Masters in Computer Applications (MCA) and a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. With an overall experience spanning 12 years and having worked for Oracle for a period of 11 years, I have a tremendous track record in IT support area for multiple products and applications with a great level of consistency and excellence. My expertise includes, His expertise includes, Project Management Oracle Enterprise Manager Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Technical Skills Skills Experience Total Years Last Used Operating System : Linux, HP-Unix, Solaris, Windows 9 12 2016 Work Experience July 2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. December 2014 to June 2016 Company Name City Manager Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. February 2005 to November 2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. April 2004 to February 2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education and Training MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills Architect, Backup, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, Clients, Database Administration, DBA, databases, Database, disaster recovery, inventory, IT support, ITIL, Linux, People Management, Managing, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner

CONSULTANT

BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Highlights Fluent in English and Spanish Action-oriented, results-oriented, "take charge" Sales and Customer Service Professional Superior communication skills Superb follow up skills Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups Effective team player Capable of delivering a strong business case for client action with the skill set necessary to bring it to close Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales. Increased sales volume by adding 34 new accounts in the assigned territory. Managed a portfolio of 21 accounts totaling $14.5MM in sales. Experience Business Development Director 11/2012 to Current Company Name City , State Managed 3 Franchise , Kia , Hyundai , CDJR ( Chrysler,Dodge,Jeep & Ram ) Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns Built Strong Relationships with Fleet Organizations Developed a two man team that handles all heat cases Sales Representative 01/2009 to 05/2012 Company Name City , State Developed and managed five Home Depot accounts, generating over $5MM in annual revenue Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue Won the Sales Driver Award, FY 2009 Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training Won "Rookie of The Year" Award, 2010 Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing Won "Ultimate Team Player" Award, 2011 New Home Counselor 01/2006 to 07/2007 Company Name City , State Sold 28 new homes and produced $5,236,000 in revenue in first six months Achieved 97% capture rate for in-house lending company Sustained high profit margin through tactful and diplomatic negotiations Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability Held first-time home buyer workshops to build comfort and demand Minimized sales cancellations by meticulous customer qualification and realistic expectation setting New Home Counselor 10/2004 to 01/2006 Company Name City , State Sold 58 new homes and produced $8,700,000 in revenue Used blueprints without a model to sell 39 homes Participated in numerous TV commercials for Mi CasaTV Protected profits from margin degradation through advanced negotiation skills Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day Orchestrated community outreach programs to create demand for move-ups and first-time buyers Achieved lowest cancellation rate in Dallas Division Built loyal relationships with a large, diverse Realtor base Developed strong relationships with a large portion of the investment community Completed all requirements at Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State Achieved 154% of FY 2000 sales quota Implemented weekly training with sales team Achieved 125% of 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales by 14% in Q2 and Q3 of 1998 Preserved margin by selling at an average of four percentage points above industry standard Broadened market base by identifying new opportunities to expand the focus of wholesalers Tracked customer acquisition cost versus profitability Created and negotiated contracts, agreements, proposals, and purchases Education Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005 How to Build a Complete Sales Person , Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE : Psychology 2011 P.E.E.R.S City , State , USA Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA CFNI : Theology 2003 CSRE City , State , USA Associate of Arts : Theology 2003 CFNI City , State , USA Skills Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing

BUSINESS-DEVELOPMENT

PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals and objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back up Management and Teamwork Data Backup and retrieval AS/400 Prioritization Tasks Clear Quest / SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge of ITIL. CL/400 Integration across IPC (Incident, Problem, & Change Management) Utility: Query and SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development of departmental budgets Coaching and effective delegation of tasks. Excellent Communication Skills Decision-Making and conflict. Manage multiple tasks simultaneous Ability to perform hands on work team. Management of meeting and time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst & AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager and Technical Implementation Apr 2003 to Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Supervised and provided direction for six technical direct reports regarding network activities. Recommended network security standards to management. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Developed data architecture design to enable analysts to perform targeted customer analysis. Weekly monitoring of the project. Technical Project Manager Jun 2015 to Feb 2016 Company Name － City Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications. Established compatibility with third party software products by developing program for modification and integration. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Built application platform foundation to support migration from client-server product line to enterprise architectures and services. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications. Consistently met deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Weekly monitoring of the project. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources required to complete the project. Execute the schedule for project completion that effectively allocates the resources to the activities. Follow up on objectives and measures upon which the project will be evaluated at its completion. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase. Provide guidance and direction to the program and other teams involved. Support issues resolution and delivery across department teams. Create and present executive level documentation for use in program status and communications. Support program / project management routines. Education and Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals and objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back up -Management and Teamwork -Data Backup and retrieval AS/400 -Prioritization Tasks -Clear Quest / SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge of ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query and SQL & Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development of departmental budgets -Coaching and effective delegation of tasks -Excellent Communication Skills Decision -Making and conflict -Manage multiple tasks simultaneous -Ability to perform hands on work team -Management of meeting and time prod.

BANKING

CONSTRUCTION WORK Career Overview Highly skilled in working with people. Main course of work has been in the Construction area but computers were also a big asset to my knowledge as running a business requires the use of a computer and skills as many other things. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Testing Excellent problem solving skills Customer needs assessment Accomplishments Leadership   Served as leader and instructor of new sub-contractors. Project Management   Managed complex projects, facilitating acquisition of business requirements. Prepared specifications, developed reporting and analytics Website Design Website Design   Created accent graphics, banner ads, icons, animations and logos using WordPress. Client Interface   Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery. Team Collaboration   Initiated development team evolution strategy and deployed best practices, such as team building, hard work development and repeatable builds. Defined project skill sets in line with methodology and drove training. Work Experience Company Name May 2014 to Current Construction Work City , State Prepared and presented technical proposals for clients. Meeting with the engineers and inspectors for all of the work they needed was also a part of my job. Accomplishments I have learned how the process of building a building works. How to interact with all of the workers and engineers and inspectors. The process of scheduling who to come during what time was also clearly visible for me. I have learned how to set up a frame. How to read blueprints. I have perfected my skills of interacting with different people on a very professional level. Working with heavy machinery was also infused with my work. Time planning also taught me a great amount of skills. Company Name March 2012 to Current Owner City , State Each day I come to my office and get the work orders that I can complete that day. I plan each day accordingly so that I am efficient as possible. I drive to job sites and do very professional type of work. Interacting with neighbors happens daily so I have learned to interact in a very professional type of way, answering any questions they have but also not giving out too much information. Doing work with buildings plays a major role because I have to winterize the houses. Finding broken pipes in the walls and submitting them to the larger companies. Problem-solving skills are used daily. Accomplishments I have earned the trust of my contractor. I have increased the number of jobs I take each day because of the efficiency I have learned. Meeting with certain people and providing access to homes has become a large portion of my work so I have made many business partners. The network of people I knew in this field has grew over these two years and I am very proud of that. Skills Used Problem solving is a big part of my job! I use it daily. Efficiency is used daily and i am proud to say I have acquired this skill. Interacting with business partners, neighbors, and anyone who has any questions is also a skill i have learned, from calling people and setting up appointments, to evicting people out of foreclosed homes. Company Name June 2008 to September 2008 Painter/Carpenter City , State Each day I would paint the interior and exterior of houses and offices. We came to the job site early to get as much work done as possible. We would paint and then when we would make it back to the job site a different day after the paint would dry, we would usually install the mill work. Accomplishments I acquired friends and business partners during this job. I would see many people that we did business with and very often they would recommend us to their friends and family. I also learned how to be very careful with the work that I do as paint cant be easily washed off or changed. I learned to do it right the first time. Skills Used Doing everything carefully was the key to this job. Being very friendly with the crew and with the people we were doing business for was also a big deal. I learned about the way houses are built and how to treat different parts of the houses and buildings differently. Education and Training Highline Community College 2014 AA : General City , State Skills framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations

CONSTRUCTION