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GRADUATE ENGINEER Summary Intellectually curious and resourceful *Great interpersonal skills and ability to communicate effectively at all levels within an organization Experience 03/2014 to Current Graduate Engineer Company Name － City , State Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards. Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions. Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects. Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections. Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets. Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project. Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities. 07/2012 to 08/2012 Summer Aviation Intern Company Name － City , State Assisted the Port Authority's Manager of Structural Integrity. Presented summaries of engineering reports to PA technical and non-technical staff. Compiled and organized Safety and Priority Repair data from numerous inspection reports. Inspected bridge components alongside members of Port Authority's Engineering Division. Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates. Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building. Education Present Master of Science : Civil Engineering New Jersey Institute of Technology － City , State Civil Engineering October 2013 Bachelor of Science : Civil Engineering Rutgers University － City , State Civil Engineering 3.7/4.0 Achieved passing score on FE/EIT Exam *Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone Interests Programming, Reading, Creative Writing, Rock Climbing Languages Fluent in Spanish. Skills ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays Additional Information Interests: Programming, Reading, Creative Writing, Rock Climbing

AVIATION

OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Patient-focused care Trained in pre- and post-surgical care Competent in physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014 to Current Company Name – City , State Overseeing entire clinical department and ensuring physician orders are followed through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance. quality assurance 04/2013 to 02/2014 Company Name – City , State Liaising with patients, nurses, doctors, pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care. Follow up with patients, doctors and nurses to ensure that everything was accomplished as required. Inputting patient information from the doctor's notes into the electronic medical Records. Ordering and following up with laboratory and diagnostic workup as requested by the doctor, as well as calling in medication to the pharmacy. Recruited, hired, trained and coached on average of [number] new employees per year. Established and maintained systems that safely met residents' needs. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Routinely collaborated with department managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of [number] physicians, nurses and support staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Led clinical team in delivering care services that promoted optimal resident health. Volunteer 09/2011 to 05/2013 Company Name – City , State Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Completed clinical rotations in Geriatrics. Responsible for primary care, case management, and medication management. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted doctors with surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Managed care for post-operative patients through discharge. Accurately recorded and reported test results according to established procedures. Healthcare 01/2009 to 01/2011 Company Name Effectively communicated with patients to convey information about procedures in a clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. : 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE - City Top [Number] % of class Continuing education in [Topic] Awards School Diligence Award - 2005  Writer's Craft Award – 2005  World Issues Award - 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital

HEALTHCARE

SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.

DESIGNER

CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration Continuing education in Medical Coding & Reimbursement Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva

ADVOCATE

TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness  Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical

HEALTHCARE

VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner  Team building and motivation Foresighted and Fastidious tactician  High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal

FITNESS

STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Featured in [publication name] Featured in Travel and Leisure's “Top 10 Restaurants in [city]” Experience Store Chef April 2014 to Current Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. Executive Chef July 2013 to January 2014 Company Name Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. Executive Chef/ Food service Manager May 2005 to January 2013 Company Name － City , State Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. Executive Sous Chef November 2001 to April 2005 Company Name － City , State Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education Associate Degree : Culinary Arts Management , 1991 Sullivan College and the National Center for Hospitality － City , State Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Accomplishments 3 of 7 Image Options Premium catering services and event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary. Help development nutritional standards all food outlets. high positive guest feedback surveys and 45% sales increase over 3-year period. Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training

CHEF

FINANCE BUSINESS PARTNER Summary Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships. Highlights Strategic and financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software Financial planning and forecasting, Data analysis Customer relations Data trending and Projections Accomplishments Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system. Experience Finance Business Partner November 2009 to Current Company Name － City , State Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics. Monthly financial review and recommend cost management. Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions). Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting. HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision). Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions. Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes. Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations. Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee. Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively. Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K. January 2003 Company Name － City , State Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales). Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures). Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity. Increased cost efficiency, projected at $1.5M per annum. September 2004 to October 2004 Company Name Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability. Defined, measured and analyzed customer needs to enhance operational controls at the location. Manager January 1998 to January 2000 Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion. Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%. This saved the company $3000 per week in payroll expense. Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process. Education Cultural Exchange Program : 7 1996 MONTCLAIR STATE UNIVERSITY － City , State , United State Master of Business Administration : Finance and Operations , 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School of Business － City , State Finance and Operations (MBA) Bachelor of Science : Statistics , 4 1996 UNIVERSITY OF GHANA － City , State , Ghana Statistical Analysis and Mathematical theory Skills Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales,

FINANCE

SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines. Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer. I have extensive experience working with DoD Components and am retired from service with the U.S. Navy. Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance. Qualifications Vast technical knowledge Project management Background in [engineering focus] Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 to Current Company Name Defined application problems by consulting with clients to evaluate procedures and processes. Developed a new customer base consisting of [Number] accounts. Managed budget forecasting, goal setting and performance reporting for all accounts. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Targeted new long-term business partner prospects and closed [Number] deals in [Time period] in the [Industry] industry. Tracked RFPs and bids to develop new business opportunities. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Created and conducted unique marketing proposal presentations and RFP responses. Generated business development awareness by implementing in-depth sales and marketing training programs. Managed numerous projects simultaneously within budgetary restrictions. Collaborated with engineers and project managers regarding design parameters for client projects. Managed team of [number] of professionals. Served as mentor to junior team members. Served as mentor to junior team members. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Conducted analysis to address [issue] which led to [positive outcome] . Monitored multiple databases to keep track of all company inventory. Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans. Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients. Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed. Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective. Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs. Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E). Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents. Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR). Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, "DoD Standard Practice for System Safety." Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012. Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety. Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved. Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine. Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List. Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP). Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation. Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover. Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition. Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR). Both of these projects will increase the fidelity and visibility of system safety programs within the Navy. Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints. Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes. As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs. Led a team of experts to the "ESOH in Acquisition" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process. Developed the ESOH technical content for DAU Continuous Learning Modules "ESOH in Systems Engineering" and ESOH in JCIDS" and DAU core acquisition, logistics, and systems engineering courses. Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements. Updated the "Strategic Environmental Goals in the Systems Acquisition Process," to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training. Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command. PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices. Environmental Scientist January 1996 to January 2000 Company Name Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45). Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives. Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies. Provided support for environmental life cycle cost analysis for Navy weapons system programs. Provided systems acquisition policy support and planning. Chief Aviation Support Equipment Technician January 1978 to January 1996 Company Name Air Warfare), E-7 (RET). Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59). Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations. Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill. Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program. Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS). Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases. As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities. Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system. Education MS : Environmental Management , 1996 National University Environmental Management BA : History/Government , 1991 Columbia College History/Government Affiliations International Council on Systems Engineering (INCOSE) National Defense Industry Association (NDIA) Publications DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. Skills AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades

AVIATION

R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Work History R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Education High School Diploma : 2012 Lowell High School - City , State Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State Summary Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings. Highlights Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training Attention to detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training, Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation

FITNESS

PROGRAM ASSISTANT Professional Summary Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator. Experience Program Assistant , 07/2013 to Current Company Name － City , State Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs. Well versed in Daxko Operations. Assist in training, supervising member services associates. Assisted the Program Director with payroll and interviews for multiple programs. Run weekly program rosters and reports. Input member information and sell different programs. File away CC statements and members information for various programs. Review and approve financial assistance Email and mail out member invoices. Answer incoming calls and emails about members accounts and programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Front Desk/Customer Service , 11/2006 to 12/2010 Company Name － City , State member services including but not limited to access to health and fitness center, sales of membership and data entry. Ensure that services are provided in a quality manner at all times. Provide accurate information on activities and programs to members and participants. Responsible for ensuring prompt and courteous service which is delivered to members/participants. Controls access to health and fitness facility. Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed. Ensures that accounting and related procedures are followed for cash reporting and merchandise sales. Data entry for service desk staff close out and deposits. Attend/participate in required monthly staff meetings. Takes payments for programs and memberships. Responsible for weekly and monthly reports. Handle many tasks at one time under lots of pressure. Answer multi-line phones, takes messages through email or hand written. Make copies and also send out faxes. Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Mortgage Document Clerk , 03/2002 to 01/2003 Company Name － City , State Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Create loan folders and dividers. Audit new loans to loan schedule. Input loans on Trust System and FiTech/Empower. Create new loan lists on Excel. Update old loan lists weekly on Excel. Answer and handle incoming calls pertaining to loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Make copies for employees. Logging in documents on log in sheet and system. Input documents Empower and FiTech. Sort and File away documents. Janitor/Clerk , 11/1996 to 02/2001 Company Name － City , State Employee of the month September 1997. Recovered and organized all clothing records. Supervised housekeeping and kept track inventory supplies for individual rooms. Education High School Diploma : 1996 IOWA PARK HIGH SCHOOL － City , State Certifications First Aid-October 2013 (American Safety & Health Institute) CPR & AED Certification-October 2013 (American Safety & Health Institute) Emergency Oxygen Certification-October 2013 (American Safety & Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations

BANKING

INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN

INFORMATION-TECHNOLOGY

SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City , State Evaluated system potential by testing compatibility of new programs with existing programs. Maximized use of software by training users; interpreting instructions; answering questions. Maintained system capability by testing computer components. Assisted customer with installation of software and hardware. Financial Foundations Associate Company Name － City , State Acquired and applies developing knowledge of products, services, and processes. Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. Handled basic billing inquiries focusing on "One & Done" philosophy. Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property. Assisted members with their online account. Admission Representative Company Name － City , State Execute high volume of outbound phone calls. Contacted students with computer issues. Completed interview process with each prospective. Follow-up regularly with student until start of classes. Associate Company Name － City , State Handled inbound telephone inquiries from retirement plan participants. Responded to client's requested for account maintenance and balance information. Processed financial transactions. Offered appropriate products and services. Provided appropriate education regarding a participant's retirement plan. Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products. Communicated with other departments to resolve customer issues. Monitored all customer inquiries and complaints and assist in effective resolution of same. Coordinated with customer and ensure optimal level of customer services. Prepared records and monitor results of customer and associate departments. Ensured optimal level of customer services. Business Development Representative Company Name － City , State Developed a sales training guide used during the training period for newly hired agents. Excellent oral and written communication skills. Successful development and maintenance of positive customer relationships. Experienced database management and web content development. Responsible for annual range of $1-3M in net new business. Branch Manager Company Name － City , State Trained administrative personnel and managers in loss prevention. Took measures for building precaution like alarm management and camera. Provide necessary training to loss prevention personnel. Completed weekly payroll using the ADP payroll services. Accomplished the recruiting and staffing as required by the client. Took measures for equipment cost reduction and control audits. Security Police Superintendent Company Name － City , State Supervised the Security Forces at Cheyenne Mountain AFS (NORAD). Supervised and trained all Information/Industrial Security Inspector for NORAD. Responsible for monitoring all emergency response exercise at NORAD. Ensured the safety of all base weapons, property and personnel from hostile forces. Directed vehicle and pedestrian traffic on base. Leads and organizes Security Police operations. Enforced standards of conduct, discipline, and adherence to laws and directives. Carried out Security Police on-scene commander function. Oversaw and evaluated unit performance. Developed Security Police plans, policies, procedures, and instructions. Assessed installation or deployed location vulnerabilities. Established programs, plans, and policies to protect Air Force combat capabilities. Developed orientation and education programs for information security. Developed and managed force protection and antiterrorism programs and training. Education and Training Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills

AUTOMOBILE

FINANCE OFFICER Professional Summary Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. As well as an enthusiastic, resourceful recent graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Skills • Excellent attention to details • Fluent in Spanish • Excellent driving skills   • Excellent skills in Microsoft Outlook, Word, Excel and PowerPoint  Work History 11/2014 to Current Finance officer Company Name – City , State Monitor the financial system of Grant Answers by using Turbo Cash and Microsoft Excel. Assist with the arrangement of the budget. Prepare income statements and balance sheets. Maintained integrity of general ledger, including the chart of accounts. Optimized and managed research and development spending through collaboration with key business leaders. 04/2014 to Current Teller Company Name – City , State •       Process customer transactions while engaging in conversation in order to provide pleasing customer service and to detect possible fraud •       Inform customers about our products that may suit their needs as well as cross-sell bank products and services •       Manage the bank's vault to verify balances •       Resolve discrepancies in accounts while assuring comfort to our customers  •       Hold a weekly meeting with the branch manager in order to learn more about our products and enhance my performance  •       Attend corporate events 10/2012 to 11/2013 Sales Associate Company Name – City , State 04/2012 to 10/2012 Sales Associate Company Name – City , State Trained and supervised seasonal employees on job function, company's policies/procedures. Determined customers' needs by interacting with them and provided suggestions and alternatives. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Stocked and replenished merchandise according to store merchandising layouts. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. 09/2011 to 11/2013 Secretary/Senator Company Name – City , State Provided administrative and executive services in order to make sure everything operated smoothly for the senators and the executive board by managing the calendar/agenda, by preparing reports and spreadsheets. •       ­Spoke on behalf of the student body and interacted with many students in order to make decisions that will benefit the majority •       ­Announced updates that have been made to senators, faculty and staff through Microsoft Outlook •       Used Microsoft Word to record and distribute minutes of Executive board and senate meetings •       Created charts and power points with Microsoft Excel and Microsoft PowerPoint to organize and update meetings, committee reports,­ and organize budgets  07/2011 to 07/2012 Sales Associate Company Name – City , State Utilized effective interpersonal skills to meet the needs of customers. Processed shipment deliveries and restocked clothing and accessories. Organized, displayed and processed thorough knowledge regarding the merchandised offered for sale. 01/2010 to 01/2013 Volunteer Company Name – City , State Committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents. Volunteered at soup kitchens, community clean up and at schools. 10/2008 to Current Volunteer Company Name – City , State Participate in various activities helping children by painting elementary schools for motivation and writing letters to Santa Claus during the holiday season. Education May 2014 Bachelor of Arts : Economics Political Science and Spanish Lehman College - City , State Bachelor of Arts in Economics, Minor: Political Science and Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles of Management, Calculus, and Statistics         2 2012 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment : ACADEMICS OF FLIGHT - City , State 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment Skills administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent in Spanish, spreadsheets, Statistics Additional Information ATHLETIC ACTIVITIES Soccer/Volleyball/Track Club/ Lehman College Swimming team

FINANCE

DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: sfpostmates@postmates.com Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress and material requirements  Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail

AGRICULTURE

GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development. I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 to Current Company Name － City , State Manages and supervise approximately 30 Fitness Club employees. Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program. Performs assessments and offers recommendations for a healthier lifestyle. Encourages members to maintain a regular exercise program. Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness. Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment. Enhances, mentors and develops conducive personal training and group fitness programs. Coordinates fitness center repairs and maintenance. Assist in the lease/purchase agreement of new equipment for the facility. Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events. Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs. Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing. Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions. Performs various other duties and assignments as necessary or required. Assistant Manager Educator lululemon athletica October 2012 to December 2014 Company Name － City , State Present on the retail floor, as Floor Manager and Educator, for 75% of working hours. Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta. Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education. Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences. Hands-on roll in the development and a coach to Educators & Key Leaders. Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values. General Manager June 2007 to October 2012 Company Name － City , State Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences. Provided guidance, training and motivation to staff. Conducted regular staff meetings. Monitored and evaluated work performance of all personnel. Created and maintained positive work environment within the facility. Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals. Prepared and provided accurate financial information to the corporate office and university in a timely manner. Solicits prospective corporate and individual members to add to the current membership base of over 1500. Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies. Conducted regular, creative sales activities. Encouraged members to maintain a regular exercise program. Assists, instructs and motivates members. Provided knowledge, training principles, and basic information relating to fitness. Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment. Approved all health club related bills received: forwarded approved documents to corporate in a timely manner. Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Maintained cleanliness, operation and safety of club facilities and equipment. Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards. Performed various other duties and assignments as necessary or required. Fitness Coordinator March 2006 to June 2007 Company Name － City , State Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys. Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings. Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges. Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors. Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations. Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes. Assists with daily administrative duties, clean and check equipment for any issues and/or problems. Owner/Instructor March 2004 to May 2005 Company Name － City , State Owned and operated aerobic studio which offered 8 to 10 fitness classes daily. Conducted the scheduled classes and managed a staff of 5 certified instructors. Responsible for the general maintenance and repairs of the business and equipment. Fully responsible for all physical and financial aspects of the studio. Attended community, city council and business owners meetings on a monthly basis. Responsible for the entire studio's advertising and marketing. Managed an annual budget of $45K. Wellness Director & Aerobic Coordinator July 2001 to February 2004 Company Name － City , State Managed and supervised the Wellness Department which consisted of approximately 30 employees. Managed 30 group fitness classes and over 25 fitness assessment appointments. Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations. Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving. Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development. Coordinated fitness center repairs and maintenance. Assisted in the lease/purchase agreement of new equipment for the facility. Participated in monthly staff and cabinet meetings. Actively motivated staff through positive team building activities and attitude. Lead and developed a member response team through adhering to member suggestions and member appreciation events. Receive Character Development Award - 2002. Corporate Fitness Manager/Director February 1999 to February 2007 Company Name － City , State Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities. Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors. Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables. Prepares audit material for annual workers compensation and liability insurance estimates. Responsible for the company recruiting, advertising, and marketing. Club Manager/Fitness Coordinator September 1997 to February 1999 Company Name － City , State Established and maintained member relations from sales to member services. Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members. Responsible for club appearance and maintenance. Processed daily sales log calculations and bi-weekly payrolls. Education BS : Holistic Nutrition , 2010 Clayton College of Natural Health Holistic Nutrition Accounting & Management Human Resources , 1992 California State University Accounting & Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SKILLS Internet Explorer and social media

FITNESS

CONSULTANT Professional Summary High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. Skills Strategy & Operations Process Optimization Digital Transformation Cross Functional Team Management Project/Product Management Agile/Lean Methodologies Work History Consultant Company Name - City , State 06/2015 - Current American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams. Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase. Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts. Product Strategy Intern Company Name - City 09/2015 - 12/2015 Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base. Assistant Operations Manager Company Name - City 07/2012 - 10/2013 Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team. Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors. Academic Projects Company Name 08/2014 - 12/2015 Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach. Education Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [ Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8 MBA : International Business Institute of Technology & Management - 2012 Distinction - First Class, GPA: 4.0 MBA : International Business International Business Institute of Technology and Management India GPA: 4.0 Skills .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor Management, Visio, websites Business skills: Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management Tools: Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio Methodologies: Agile, Kanban, Lean, Human Centered design, Design Thinking

CONSULTANT

HR GENERALIST/RECRUITER Summary Human Resource Generalist who is an great communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management. Highlights ADP, People fluent, Microsoft Offices, Interviewing expertise Performance management strategies Benefits administrator Employee relations Benefits administrator Manager coaching and training HRIS applications proficient Payroll expertise National Human Resources Association Event management Employee handbook development QuickBooks proficiency Alternative Dispute Resolution (ADR) Staffing and recruiting professional Accomplishments Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Human Resources Reduced employee turnover by 10%. Experience HR Generalist/Recruiter January 2013 to January 2015 Company Name － City , State January 2013 to January 2014 Strategize with management on all recruitment needs (over departments) Build strong relationships with candidates, hiring managers to ensure a high level of customer service. Keep hiring managers informed throughout the recruitment process for all salaried and non-salaried employees. Co-authored all recruitment & transfers process to better the onboarding and applicant experience Maintained an accurate and detailed record of each employee in a customized database for all pre-employment screening Interpret company policies and procedures to new hires Provided mentoring and job coaching for temporary and permanent employees Negotiate/ analyzed compensation and make recommendations for salaried and non-salaried employees Create metric reports for HR director as well as staffing reports for Clinical Associate Director Coach and advise employees regarding HR programs, practices and procedures Plan, manage and communicate special projects and programs such as employee recognition, wellness, benefits, recruiting and performance management, and employee surveys Resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers Collaboratively efforts with Training and IT department to train and orientate all new hires within the organization. Human Resource Administrator January 2006 to January 2012 Company Name － City , State Managed the recruitment applicant tracking system (moved candidates to appropriate workflow, creating and closing job posting) Managed all new hire onboarding, coordinating and/or conducting new hire orientation and ensure all paperwork were 100% in compliance with federal and state regulations Provided recruitment metrics reports and compile reports from HRIS database for the HR Business Partner Assisted in administering and adhering to existing policies and procedures (e.g., Employee Handbook and Policies and Procedures manuals), by providing training, mentoring and coaching Managed annual employee benefits open enrollment (coordinated logistics with benefit vendors such as; Aetna, Harford, Vanguard) for all sites throughout the US Created HR processes for HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved in the annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow or make changes) Maintained relationships with staffing vendors for temporary employees Point of contact for 1000+ US based employees regarding benefits, policies and procedures. Assisted in resolving personnel-related problems Addressed employee relation concerns and exit interviews Responsible for all leave administration, including FMLA and discretionary leave tracking and notifications, coordination with paid time off, disability programs, and/or health benefits, as well as return to work protocols. Assistant Store Manager January 2005 to January 2006 Company Name － State Managed exempt and nonexempt employees (6-8 staff members) Contributed to team effort by accomplishing related results as needed Helped customers by providing information, answering questions and obtaining merchandise requested Attracted customers by originating display ideas Constructed or assembled prefabricated display properties Assembled product displays in windows and showcased on sales floor Evaluated competition by visiting local competitor stores (gathering information such as style, quality, and prices of competitive merchandise). Education Masters of Administrative Science : June 2013 Fairleigh Dickinson University － City , State B.S : Economic , 2005 Economic A.A : Liberal Arts , 2002 Liberal Arts Skills ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow

HR

PRINCIPAL CONSULTANT Summary Supply Chain and Logistics & management professional with traditional supply chain and transformation experience. Developed & supported evaluation of key process functions such as strategy & business planning, category management, strategic sourcing, contractor lifecycle management, vendor risk management, SRM, purchase to pay and spend analytics. Managed strategy execution, organizational redesign, strategic cost reduction and utilized technology as an enabler for Supply Chain effectiveness.   Skills Organization Planning & Prioritizing Flexible Thinker Not a destroyer of value Experience 06/2013 to Current Principal Consultant Company Name － City , State ·        Provide consulting services to clients on supply chain transformation initiatives, including developing integrated, target operating models for large procurement organizations. ·        Help support the evaluation of key process functions such as strategy, business development, category management and vendor management. Provide investment recovery services which includes brokering used gas processing equipment of all types such as cryogenic, amine systems, high pressure separators and refrigeration systems. 06/2006 to 09/2013 Strategic Sourcing Manager Company Name － City , State Monitor performance of suppliers and apply appropriate methodology to ensure expected contractual outcomes. Establish governance, processes, escalation and controls to ensure well managed and healthy partnerships. Investigate and propose solutions to remedy supplier non-performance situations. Assess and anticipate changing business requirements and recommend changes to supply chain processes, tools and systems. Build comprehensive category strategies utilizing market intelligence, demand management, sustainability, supplier diversity, quality, and total cost of ownership and align it to stakeholder goals and strategies. Drive value through demand management utilizing spend analytics. Prepares and oversee the execution of short and long term supplier diversity strategies, objectives, and action plans. Drive contract utilization with effective implementation plans, metrics and reporting. Facilitate critical quarterly business reviews, bringing key suppliers together to drive joint feedback and continuous improvement activities for each assigned category of management. Develop and measure benchmarks on cost utilization of assigned categories employing industry best practices. Manage the supplier base by contracting new suppliers as needed and working to strengthen current supplier relationships. Build and employ stakeholder mapping to manage stakeholders and build relationships. Identify non-compliance to contracts, conduct root cause analysis, and resolve issues. Create and apply market intelligence for key commodities to drive category strategies and communicate with stakeholders. Develop and deliver supplier rationalization targets to reduce supplier base. Build comprehensive cost models to drive better understanding and results with supplier negotiations. Analyze and report sourcing results to senior staff. Deliver cost savings and compliance with corporate goals. Collaborate with legal staff to review and enhance the contract process. Develop and mentor staff to support company growth. Responsible for direct management of the team including budgets, staffing issues, resource allocation and vendor relationships. Conduct employee performance reviews, coaching and mentoring and career development. Promotes work force diversity and employee safety. 12/1981 to 06/2000 Transportation/Logistics Planner Company Name － City , State Coordinated the logistics tasks of material from suppliers in the U.S. to Saudi Arabia. Ensured that all project material was received and properly packed. Ensured that all project material shipped was delivered to various job customer job sites on time Facilitated various delivery methods including rail, boat, ground or air transportation using the provider's software systems to manage material tracking and assist with planning and scheduling. Assisted in obtaining necessary transportation permits for inbound and outbound cargo, as required to facilitate timely logistics processing. Coded, and prepared proper paperwork for method of shipment. Ensured that materials were shipped in the most timely and efficient manner according to document processes. Planned the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery, while maintaining cost compliance, freight savings, and adherence to service and contractual requirements. Consolidated fragmented loads to achieve freight savings while complying with service and contractual requirements. Initiated overcharge/undercharge freight bill claims with carriers and tracked reconciliation of the same per regulatory standards, Prepared and updated daily and monthly logistics schedules to assure deliveries, coordinating material deliveries suppliers and customers Provided internal and external reports as required. Negotiated all contracts with freight carriers including barge, airlines, container, and foreign ports. Conducted staff meetings, Managed all special projects. Knowledge of international freight transactions, customer requirements & commercial shipping terms enabled a role as Global Oil Spill coordinator. Assisted in the administration of supply agreements for rail, barge, and truck carriers. Ensured compliance with all state, federal, environmental, safety, and hazardous waste regulations. 1 | Page. Investment Recovery Manager City , State Optimized return on investment of surplus, obsolete or idle equipment through reuse, trade or sell on the world market via: Management of global investment recovery and asset rationalization strategies. Managed a company-wide program for the identification and redeployment equipment. Developed and managed processes for bid auctions, private or negotiated sales for divestiture of surplus equipment. Performed bid evaluations and recommendations for awarding contracts. Developed methodology and standards to calculate or quickly determine: Fair market value Rationalization options Asset evaluation Business cases to optimize the financial return on the disposition of company assets Department performance metrics and industry "best practices". Developed and managed relationships with third party vendors to minimize costs associated with rebuilding, repairing, or disposing of surplus assets. Developed procedures to protect company's surplus equipment for compliance with Sarbanes Oxley and internal audit requirements regarding the sale and transfer of surplus assets. Tracked all costs associated with the identification, tracking and redeployment of all surplus or idle equipment. Managed surplus equipment database ensuring data integrity and accuracy of asset transfers sales revenue. Education and Training Bachelors : Business Management LeTourneau University － State Business Management Houston Graduate School of Theology, Houston- M-Divinity & Homiletics Communications Skills business development, business planning, hazardous waste, internal audit, logistics, mentoring, procurement, repairing, risk management, sales, Sarbanes Oxley, scheduling, strategic sourcing, supplier management, vendor management Activities and Honors Expert in Human Capital Management Consultancy Development Strategic Partnerships *Entrepreneurial Leadership, Project Management AND Business Development *Executive Training and Development Workshop/Seminar Design and Facilitation Revenue Enhancement

CONSULTANT

COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 to April 2014 Company Name － City , State Created and launched a comprehensive communications program for Department, which resulted in increased visibility and awareness of the Department's activities. Developed and executed media plans, including social and paid media. Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor. Director of Communications January 2000 to December 2007 Company Name － City , State Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S. Food Export Showcase. Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group. As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease. Development Coordinator/Event Planner September 1997 to May 2000 Company Name － City , State Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency. Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved. Received "Star Performer" award for organizing and supervising sold out annual dinner, and securing Dr. Ruth Westheimer as keynote speaker. Education Degree : Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree : Paralegal/Legal Research and Writing Des Moines Area Community College Paralegal/Legal Research and Writing Certificate in Fund Raising Management University of Indiana/Center of Philanthropy Interests Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills

AGRICULTURE

HEAD CHEF Summary To contribute my work ethic and experience to a kitchen team within a company that fosters growth. Experience 01/2016 to 01/2016 Head Chef Company Name - City , State Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders. 09/2013 to 01/2014 Kitchen Manager/ Chef Company Name - City , State Running day to day operations. Menu management. Prepping, cooking, and plating. Maintaining health and safety standards for all employees. 02/2013 to 05/2013 Line Cook/ Garde Manger Company Name - City , State Alternating stations as needed/ sauté and grill Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen. 01/2011 to 01/2012 Garde Manger / Line Cook Company Name - City , State Alternating stations as needed Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2009 to 01/2009 Garde Manger Company Name - City , State Followed company recipes to create dishes according to customer orders. Maintained sanitation, health, and safety standards in work areas. Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce. Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2008 to 01/2009 Prep Chef / Line Cook Company Name - City , State Washed, cut, and prepared foods designated for cooking. Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops. Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing. Portioned and wrapped the food and placed it directly on plates for service. 01/2007 to 01/2008 Cashier / Clerk Company Name - City , State Received and processed cash, check, credit cards, vouchers, and automatic debit payments. Issued receipts, refunds, credits, and change due to customers. Greeted customers entering the establishment and handled all customer's concerns. 01/2007 to 01/2007 Sheet Metal Fabricator Company Name - City , State Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts. Utilized hand and power tools such as shielded metal and gas metal arc welding equipment. Operated metal shaping, straightening, and bending machines, such as brakes and shears. 01/2006 to 01/2006 Welder / Fabricator Company Name - City , State Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly. Preheated work pieces prior to welding or bending, using torches or heating furnaces. Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives. 01/2001 to 01/2005 Allied Trade Noncommissioned Officer in Charge Company Name - City , State Demonstrated expertise as a machinist, mechanic, tool maker, and welder. Coordinated and trained welding, range, and safety courses. Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly. Responsible for inventory of all shop tools and maintenance of equipment. Education 2012 Culinary Arts Orange Coast College - City , State Culinary Arts 2009 Bachelors : Culinary Arts and Hospitality The International Cooking Schools of the Art Institute - City , State Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding

CHEF

DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales

FITNESS

FACILITIES DESIGN AND CONSTRUCTION PROJECT MANAGER Summary Having worked as the Construction Project Manager for diverse healthcare construction projects with budgets over $20 million, I am confident that I would make a valuable addition to your team. I have proven success delivering projects that stay within scheduled time frames and budget constraints. In addition to my professional experience, I bring with me extensive education, including Project Management Professional (PMP) Certification which further supports my business development. As a Facilities Design and Construction Project Manager for Scripps Health, I am in charge of all phases of the design and construction process for construction or refurbishment projects. While my on-the-job experience has afforded me a well-rounded skill set, including strengths in planning and negotiation, I also excel at meeting project milestones. Highlights Facilities Management and Development Project Management / Leadership Healthcare Construction, Design and Build OSHPD / Agency Experience Design Process & Construction  Project Initiating through Closing Develop and Control Project Budget Develop and Manage Schedules Local Entitlement and Permitting Processes Project Reporting / Status Accomplishments Successfully led 45,420 sq. ft. Radiation Therapy project.    Managed $35.7M project with a $21.2M construction budget.   Directed $11.8M project for 29,000 sq. ft. MSK facility.   Oversaw 40,000 sq. ft. and $7.8M Carlsbad project.   Spearheaded $7.1M project for SCIM Phase III. Experience 08/2005 to Current Facilities Design and Construction Project Manager Company Name － City , State Leadership for all phases (planning, scheduling and managing) of the design and construction process for new construction or refurbishment projects (hospital / medical office buildings). Managed and coordinated the planning, budgeting, scheduling, design, bidding, construction furnishings and relocation requirements of new construction and renovation projects. Selected projects include: Successfully led 45,420 sq. ft. Radiation Therapy project; managed a $35.7M project budget with $21.2M in construction costs. Directed $11.8M project for 29,000 sq. ft. MSK facility, construction cost of $5.7M. Managed 40,000 sq. ft. and $7.8M Carlsbad project, construction cost of $4.5M. Spearheaded $7.1M project for SCIM Phase II, construction cost of $4.5M. Secure management support for project scope, budgets, and goals. Define project parameters in terms of time, money, physical objectives, and external constraints. Establish scope, budget and schedule, and maintain such commitments through project initiation, design, construction, and closeout processes. Understand federal, state and local laws and regulations as it relates to planning health facility projects, including compliance with local entitlement and permitting processes. Evaluate and provide guidance during all planning stages of medical facilities including construction, equipment, furniture, comparisons, options, and respond to procurement agreements and standards. Negotiate fees and business decisions for contracts with professional contractors. Review and approve consultant and contractor invoices, and approve change orders to contracts. Perform construction administration and walk-throughs to create punch lists, paying attention to contract specifications to ensure compliance. Make certain Facilities Services goals for client services are continuously met through the design and construction process. Interfaced with property management services relating to Scripps leased space, including coordinated with internal real estate department and managed relationships with landlords. Ensure projects are completed in compliance with Scripps Health standards for quality/functionality and applicable regulatory requirements. 11/2003 to 08/2008 Facilities Project Manager Company Name － City , State Delivered strategic direction, coordination and project management services for facility construction and tenant improvement (TI) projects. Selected projects include: Sharp Coronado Emergency department remodel, Sharp Chula Vista Catheterization Lab, Fluoroscopy equipment replacement, Angiography suite, Psychiatric wing remodel, infrastructure projects and tenant improvement projects over $15 M in costs. Communicated and prepared documentation for compliance with state regulatory projects. Identified modifications and space requirements to accommodate future or proposed operational requirements of buildings. Inspected buildings and advised on the feasibility of renovation or substantial alterations to the existing condition, layout, structure and systems to accommodate the proposed changes. Produced concept and approvals, planning and project development to fulfill designated function and provide cost estimates for required expenditures. Analyzed schematic and final designs for proposed alterations of existing and new construction and their associated construction costs. Reviewed buildings for code compliance and made recommendations, program plans, and cost estimates and schedules to bring the facilities into compliance. Provided requests for proposal, project work scopes and schedules, professional service contracts, amendments and construction change orders. Education MBA University of Phoeniz － City , State Bachelor of Science : Design Science Arizona State University － City , State Certifications Project Management Professional (PMP) PMI, 2013 Project Management Certificate – UC SAN DIEGO EXTENSION, 2012 Skills Accomplished and driven project manager delivering managerial oversight to a construction project or series of construction projects. Proven track record leading overall direction, administration, completion, and financial outcome of projects, with expertise in healthcare construction. Proficient managing large project teams including stakeholders, architectural and engineering teams, general contractors, and contracted consultants. Skillful in developing project scope, budget and schedule, to establish operational priorities and maintain strong relationships.

CONSTRUCTION

DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for "hard to see" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website

BUSINESS-DEVELOPMENT

FINANCE MANAGER Summary Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Highlights Operations Management Customer Relations Purchasing & Procurement Fleet Management Budgeting & Forecasting Audits Logistics Accounting P&L Management Business Development Quality Assurance & Control Collection Management Proficient in MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos Accomplishments Increased output by 32 % through reorganization of locations to maximize efficiency. Reduced staff turnover by 45% in one year by implementing several well-received team and morale-building programs. Qualified location for 2 million dollar remodel by increasing sales 30% through retraining of sales team Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 40 % in under  4 months. Experience 03/2016 to Current Finance Manager Company Name － City , State Partner with Product Management and Purchasing Team in determining financial impact due to product cost reductions, new product roll out, etc. Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.) Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system. 02/2013 to 03/2016 District Manager Company Name － City , State Determine the hiring needs of the store, interview prospects, and bring on board store associates that will work courteously, efficiently, and effectively to meet the store's operational goals. Developed and managed annual operating budgets for 4 locations in the division. Recruited, hired and trained  20 new employees for District Management and Store Management Ensure operational policies and procedures are adhered to by all store personnel. 06/2010 to 11/2012 Operations Manager Company Name － City , State Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction Supervise overall planning systems, financial management and control Organizing the budget of the company in collaboration with the director. 06/2001 to 06/2010 General Manager Company Name － City , State Increased profits by 20% in first year, resulting in one of the best possible ROI's. Cut cost of goods sold by 13% by negotiating lower freight rates and increasing standards of product quality. Identified need for comprehensive business management solutions. Developed training program for new employees that company implemented nation wide. Education 2008 Bachelor of Arts : Political Science Grand Valley State University － City , State 2012 J.D. : Criminal Law Duke University Law School － City , State Skills Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management and control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP

FINANCE

RM Roxanne Mejia Summary Motivating Chef competent in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with General Manager to analyze food costs and forecast business trends to make menu recommendations to meet company goals. Skills Portion and cost control Waste control Budgeting and cost control Food preparation techniques Purchasing Kitchen equipment and tools Verbal and written communication Dish preparation Cleaning and sanitizing methods Experience Company Name | City , State Chef 11/2020 - Current Cleaned, sanitized and maintained food storage, preparation and serving areas. Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food Monitored quality, presentation and quantities of plated food across line. Trained kitchen workers on culinary techniques. Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen. Checked stock deliveries for safety, quality and quantity. Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality. Collaborated with department staff to prepare food items in accordance with recipes and established standards. Supervised preparation of specialty items and customer requests to verify accuracy in production. Oversaw hiring, training and development of kitchen employees. Assigned specific duties to employees to maintain productive operation of kitchen and food service. Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs. Managed kitchen staff team and assigned various stages of food production. Reduced food costs by estimating purchasing needs and buying through approved suppliers. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Company Name | City , State Sous Chef 03/2017 - 11/2020 Maintained highest food quality standards regarding food inventory procedures, food storage and rotation. Trained kitchen workers on culinary techniques. Assisted head chef with scheduling, training and professional development for team. Supervised all kitchen food preparation in demanding, high-volume environment. Performed as head chef as needed to maintain team productivity and restaurant quality. Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies. Plated food according to restaurant artistic guidelines to promote attractive presentation. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Helped staff adhere to tough restaurant requirements through practical discipline and motivation. Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget. Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor. Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight. Assisted with interviewing, hiring and training kitchen personnel. Conducted frequent line checks to keep food at proper temperatures in holding zones. Built strong vendor relationships to bring in top ingredients at optimal prices. Streamlined kitchen processes to shorten wait times and serve additional guests. Managed shift of 25-30 staff, including cooks, bakers, dishwashers and front of house team members. Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates. Liaised closely with kitchen and other departments, including front-of-house personnel. Improved performance of team members resulting in high-quality meals produced daily. Company Name | City , State Anthonys @ Point Defiance 06/2013 - 07/2016 Operated fryers and grills according to instructions to maintain safety and food quality. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Kept stations stocked and ready for use to maximize productivity. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service. Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware. Set up and performed initial prep work for food items such as soups, sauces and salads. Maintained consistent quality and high accuracy when preparing identical dishes every day. Grilled and deep fried various foods from meats to potatoes. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures. Assisted in preparation of menu items ranging from burgers to sandwiches. Washed and peeled ingredients to prepare for different meals and recipes. Precooked certain items during slow periods to reduce wait times during lunch and dinner rush. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Recorded and reported status of various ingredient stock levels to notify manager to reorder products. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Cooked multiple orders simultaneously during busy periods. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance. Developed process to accurately track food costs more efficiently, saving in food waste. Education and Training Curtis Senior High School | City , State High School Diploma 06/2004

CHEF

INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project and Visio Accomplishments Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service. Experience Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary. Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures. Responsible for the inventory of over $1 million worth of network communications equipment. Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base. Information Technology Technician 01/2009 to 01/2011 Company Name City , State Maintained communications equipment in order to effectively relay confidential and secret information. Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary. Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses. Received training in LAN/WAN protocols. Radiology Technologist 05/2008 to 09/2008 Company Name City , State Routinely performed radiological examinations in a medical clinic. Competent and experienced in the set-up and adjustment of medical devices or equipment. Regularly provided customer assistance, ensuring all patients received timely and accurate care. Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained. Command Post Controller 10/2001 to 10/2005 Company Name City , State Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations. Received and relayed instructions and records, submitting manual and automated data products. Disseminated time-sensitive critical information to senior leaders and support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security , Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State Diploma 2001 Warren G. Harding City , State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN

INFORMATION-TECHNOLOGY

IT & MEDIA ADMINISTRATOR Summary Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity. Highlights Windows, Apple, Linux and Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation and maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel. I drafted a proposal for a new training department to save the company $3.4 million. I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked. Experience IT & Media Administrator Jan 2006 to Current Company Name － City , State Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products. Reviewed technical documentation and procedures. Local Technology Coordinator Jan 2012 to Jan 2014 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Trainer Jan 2012 to Jan 2012 Company Name － City , State Trained employees for upgrade from Office 2003 to Office 2010. Provided base level IT support to non-technical personnel within the business. Followed up with clients to ensure optimal customer satisfaction. Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 to Jan 2012 Company Name － City , State Installed POS pharmacy software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow and responded to technical support needs of customers. Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Local Technology Coordinator Jan 2009 to Jan 2011 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. Computer Networking & Administration Instructor Jan 2009 to Jan 2011 Company Name － City , State Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design. Network Administrator Jan 2008 to Jan 2008 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Support Specialist Jan 2007 to Jan 2007 Company Name － City , State Performed a variety of duties in support of a computer, and/or client server unit, Windows environment. Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments. Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel. POS Support Analyst Jan 2005 to Jan 2007 Company Name － City , State Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users. Diagnosed system problems and contacted vendors for service and/or replacement. Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations. Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City , State Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress) Bachelor of Science , Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website

DIGITAL-MEDIA

OFFICE ADMINISTRATOR Professional Profile Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. Qualifications Fundamentals *Office Administration *Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional and mature Dedicated team player Relevant Experience Promoted to Office Administrator II after 24 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 20 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience Office Administrator 01/2011 to 01/2014 Company Name City , State Support Senior Managers and other staff in administrative procedures. Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers. Assist in resolving issues, including incorrectly delivered packages and incorrect addresses. Collaborate with customer service to successfully address problems and ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries. Submit terminal invoices to Senior Manager and corporate office. Prepare reports, graphs, and presentations. Distribute incoming mail and documents for office. Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks. Coordinate with vendors on facility and equipment maintenance. Organize interviews for potential employees. Effectively multitasked to manage time-sensitive priorities in high-volume environment. Strategically managed warehouse supply ordering for terminal to maintain within $10,000. Student 01/2010 to 02/2011 Company Name City , State Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design. Research company information and prepare reports and presentations. Collaborate in group projects. Conducted extensive research on company history, products, and services, presenting results in class. Collaborated successfully with team members on brand analysis project. Public Relations Intern 08/2009 to 05/2010 Company Name City , State Supported Chamber President and office staff. Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities. Assisted in planning events and coordinating marketing operations. Filed and organized operational documents and customer correspondence. Maintained and updated client directory. Proofread e-mail communications. Assisted in organizing auction event, raising more than $25,000 dollars. Consistently evaluated office operations to recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 to 01/2007 Company Name City , State Directed assembly of automobile seat components, as well as testing and inspecting seats. Ensured compliance with operational description to maintain safety. Collaborated with team members to ensure efficient manufacturing process. Trained new employees and answered questions. Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment. Consistently demonstrated willingness to adapt to new operational tasks and assist team members. continued. Education Bachelor of Science : Technology Management EASTERN MICHIGAN UNIVERSITY City , State Technology Management Administrative and Information Management 2010 HENRY FORD COMMUNITY COLLEGE City , State Office Administration coursework Coursework in Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12] Professional Overview Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service. Relevant Professional Experience January 2010 to Current Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12] *Holds Active Security Clearance*  Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11). Principle Job Duties: Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS DISA Project Manager support includes skill(s) in the following: Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications Strong in-depth knowledge and understanding of DISA computing service offerings Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs) Create workload utilization documentation of customer environments Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s) Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process. Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD) Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection Ensure that the processing of Authorization Increases (AI) have been accepted Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges Coordinate with customer and CAR to review support agreement for application(s) Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated Transitioning projects to operational sustainment of all closeout activities resulting in Full Operational Capability (FOC) DISA Project Manager experienced in various technologies: Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA) Virtual Operating Environment (VOE) platforms such as Microsoft VMWare ?Cloud computing environments such as DISA milCloud Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS) ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS Application and database consolidation devices including Oracle Supercluster Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies:  Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules ?Managing expectations of Mission Partner IT requests and notional time frames for project completion Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments Technical analysis of DISA Capacity Services IT solutions Initiating processes to ensure project objectives are completed Negotiate with Mission Partner to solve complex technical and schedule hurdles ?Comparative analysis of modified business proposal from the original estimate Analyze proof-of-concept solutions Application migrations ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders Presenting clear and concise weekly project status reports to management Creating senior leadership briefings for high visibility Mission Partner initiatives ? Supplementary key proficiencies: A ccumulated an average rating score of 4.57 (outstanding) over the previous five years during annual Performance Work Plan & Appraisal review Superior oral and written communication skills Able to convey highly technical concepts in a manner that all can understand Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers Outstanding team member willing to share knowledge, experience and recommendations with co-workers Willingly takes additional workload and responsibilities to support the overall agency mission A consummate professional that represents DISA in an articulate and professional manner Holds self to highest standards January 2010 to January 2014 Company Name City , State Relevant Training: Action Officer Course Acquisition Training 101 Aspiring Leaders Briefing Techniques Customer Service Excellence Empowerment Interpersonal Communication Network Operations 100 Planning, Programming, Budgeting and Execution course Teambuilding This Is Transforming DISA August 2009 to January 2010 Company Name City , State Computer Technician Specialist Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project March 2008 to August 2009 Company Name City , State IT Specialist STEP (Student Technology Education Program) Reported to Lead Supervisor of DISA Naval service desk support Independently managed and filed data tape entry into appropriate storage drives Consistently received excellent evaluations on reviews Education and Coursework 2015 Shippensburg University City , State , USA Organizational Development and Leadership (ODL) Master of Science Concentration: Public Organizations Relevant Courses: Applied Organizational Leadership and Analysis Ethics for Public Service Managers Leadership, Charge and Innovation Leadership, Theory and Practice Policy Implementation and Administration Public Policy Analysis Organizational Theory and Behavior Research Methods ? 2009 YTI Career Technical Instituation City , State , USA Network and Internet Security Administration (NISA) Associate Technical Relevant Areas of Study: Applications Computer hardware and technology Operating systems and provisioning Virtual machines Security and system hardening Network configurations Backup imaging and disaster recovery 2006 Millersville University City , State , USA Sociology Bachelor of Arts Certifications, Training and Noteables CompTIA Security+ certified (active) Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management Foundations of Project Management for IT Professionals Introduction to IT Project Management The Project Management Professional (PMP) Certification Exam Camp Microsoft Project 2010 Level 1 and 2 Training Defense Acquisition University: Developing a Systems Engineering Plan Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES) Defense Acquisition University: Engineering Management Workshop (EMW) Defense Acquisition University: Fundamentals of System Acquisition Management Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million

INFORMATION-TECHNOLOGY

MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER Summary Personable Engineering Manager successful at building strong cross sector professional relationships. Manages large and complex projects for the heritage ES now MS sector while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Experience Company Name City , State Manager Engineering Manufacturing Systems Engineering Manager 08/2015 Drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Manage a team of 8 direct Manufacturing Systems Engineering (MSE) leads within the Manufacturing Engineering (ME) organization that are responsible for developing, maintaining, and integrating web tools to be used by manufacturing, engineering, and business systems and processes. Provide tactical and strategic IT leadership and coordination for Manufacturing System Engineering tools products, processes, applications and technology. Support the Manufacturing Engineering directorate with IT activities including strategy development, budget and cost management, product and service acquisition and delivery, teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction. Company Name City , State Manager Engineering Process Initiatives Manager 04/2015 to 08/2015 Managed a team of 15 direct and dotted line sector-wide process leads with an operating budget of $5M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization that are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the sector and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Governed the sector wide development and migration efforts from SharePoint 2010 to SharePoint 2013 for Engineering, Manufacturing, & Logistics (EM&L). Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Manage all aspects of the project plan for successful phased migrations using distributed resources. Worked closely with the Enterprise Shared Services team (ESS) to streamline migration plans, communications, and training material for the Electronic Systems (ES) sector for SharePoint 2013. Company Name City , State Manager Engineering Process Manager 04/2014 to 04/2015 Managed a team of six sector-wide process leads with an operating budget of $2M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization who are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the Engineering East organization and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Defined and coordinated sector-wide migration efforts for SharePoint 2007 to SharePoint 2010. Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Managed all aspects of the project plan for successful phased migrations using distributed resources. Directed sector wide implementations of knowledge transfer/sharing projects in SharePoint 2010 to include the Reuse Library, Lessons Learned, and Idea Exchange. Champion existing projects; moving them forward by encouraging innovation, communication, and adoption; as well as developing teams for new projects. Developed and administered sector wide training classes for SharePoint 2010. Delivery includes campus-based and virtually led SharePoint classes containing 15 participants per class. Company Name City , State Business Process Analyst 12/2012 to 04/2014 Planned, monitored, and tracked assigned change request progress for quarterly software development lifecycle release schedules. Proactively identify and resolve issues, escalate problems, and facilitate cross-team coordination in support of the Medicare Beneficiary Database Suite of Systems (MBDSS), under the direction of the Centers for Medicare and Medicaid Services (CMS) as well as the Social Security Administration (SSA). Served as a primary resource for interfacing with end users, Information Technology (ITS) staff, and stakeholders to develop and manage requirements for mission-critical systems and business needs. Articulated written and oral requirements with CMS leaders, subject matter experts, and business partners. Participated in process improvement development for monitoring program progress, intervention, and problem solving to meet productivity, quality, customer-satisfaction goals, and Northrop Grumman strategic objectives. Received the October 2013 Northrop Grumman MBDSS Shout Out Award for managing a complex and difficult change request using strong organizational and leadership skills, providing technical support and creative solutions to ensure the work remained on target. Company Name City , State Requirements Manager 04/2011 to 11/2012 Oversaw various IT system development processes to implement the Cultural Knowledge Consortium (CKC) enterprise web based portal solution. This effort was under the general direction of Army TRADOC G2 with a budget of 3.6mil. Maintained continuous alignment of the CKC IT project scope with strategic CKC program business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission. Identified CKC technical and program specific requirements while building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization through the development of the CKC Project Charter, Project Plan and Functional Requirements Documentation. Presented periodic dashboard reports on the current IT project, future collaboration opportunities and client issues on the CKCs enterprise web based technical solution to Army TRADOC G2 leadership. Company Name City , State Applications Specialist 08/2009 to 02/2011 Delivered IT support for the physician practice management tool Epic. Managing system conversions, deployment, performance tuning, and monitoring of Epic Summer 2009 from Epic Spring 2007. Performed organizational business and systems analysis to properly document workflows and execute training plans. Review documentation for validity/completeness, authored and participated in overall project documentation for Electronic Health Records. Gathered and assessed needs from internal business units; recommended solutions to resolve issues (e.g., process workflow, printing issues, and access options); and tested functional specifications for Epic. Worked in partnership with multiple departments, management teams, physicians, and personnel in the use of business and clinical information systems across the organization while incorporating Electronic Health Record technology. Company Name City , State Business Systems Analyst 01/2009 to 08/2009 Managed a multifunctional team of employees who provided short term SDLC analysis, design, coding, and testing for a centrally hosted web solution application for the Norfolk Naval Shipyard while implementing CMMI level 3 best practices. Served as the Process and Product Quality Assurance Auditor (PPQA) and Metrics Coordinator. Responsibilities included implementing the PPQA process on the team by developing the audit plan, executing audits, documenting non compliances and following up on open noncompliance actions. Collaborated with user representatives from public shipyards and NAVSEA 04X sponsor to research solution alternatives, define requirements for the conversion of the NWEPS application to a web based business intelligence application which included Earned Value Management, Strategic Workload Forecasting, Human Resource Management and Quality Performance modules. Company Name City , State Information Architect 08/1996 to 01/2009 Governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization. Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. Through the use and creation of dashboards and ad-hoc reports using MS Access, Excel, and Cognos, data management strategies were implemented that transformed the Medicaid health plan data into actionable information for improving clinical and financial outcomes with significant ROI's. This process netted an additional $690k in capitation revenue for fiscal year 2009. Evaluated and supported development, integration, and implementation of automated business intelligence information systems such as Cognos and SAS for Medicaid health plan data through the use of database design, modeling, and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of $6K for Fiscal Year 2009. Created a process for use by external Medicare auditors that resulted in cost avoidance for Optima Health -Government Programs, which generated a savings between $40K and $125K in 2009 due to internal vendor review and consulting. Education Masters of Business Administration : Project Management 2011 NOVA SOUTHEASTERN UNIVERSITY DISS, Attending BRENAU UNIVERSITY , City , State , US Project Management Bachelor of Science : Management Information Systems 2008 NORFOLK STATE UNIVERSITY , City , State , US Management Information Systems Associate of Science : Business Administration 2002 TIDEWATER COMMUNITY COLLEGE , City , State , US Business Administration Skills Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, and pcAnywhere. User Level: Advanced user of the Microsoft Office suite of software packages to include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, and Visio.

ENGINEERING

OWNER Executive Profile Objective: Driven, analytical, creative leader with 25+ years experience in business, customer service, higher education, utilities, insurance, the arts and public education. Motivated IT leader in project management, client training, and comprehensive development of innovative client solutions, and enabling creative changes across an organization. Provide customer service leadership to propel business into the public arena and meet !the business objectives. Achieve business objectives through passion, commitment and experience in: Customer Service - Project Management - Team Leadership ­ Technology Development - New Business Development ­ International Business System Integration ­Technology Deployment - Process Improvement - E - commerce ­ !Quality Assurance -System Installation ­ Change Management ­ Consulting - Provide technology support for companies, !schools, and individuals - Database development - Web page authoring and support - Digital Media support ­ Network planning, configurations, and installation - Deployment - System Integration - Consulting ­ !Process Improvement - New Educational Technology Development Professional Experience 01/1998 to Current Owner Company Name － City , State Highly skilled technology leader with proven success in providing innovative and creative application solutions, tools, and processes !across organizations. Effective leader in applying custom business and technology solutions to maximize organizational !performance. Create competitive advantages by utilizing cutting edge technologies, technical and business acumen, innovating solutions !and influencing positive change across an enterprise. Provides marketing leadership to propel business into the public arena. Achieve !corporate objectives through passion, commitment and expertise in: Customer Service - !New Business Development ­ Project Management ­ System Integration ­ Technology Deployment ­ Process. 08/2001 to 08/2009 Coordinator Technology Support-School of Fine Arts Company Name － City , State Oversee the technology support for the division focused on analyzing the current environment of the faculty and staff. Enable users to !manage their support and teaching duties by relying on the available technology. Provide project management in the development of Filemaker Solutions within the division as well as coordinated solutions between other university users. Create training modules, which !allow the faculty and staff to attend sessions over their lunch breaks and allow them to learn new/current technology skills. Show !opportunities in the use of cutting edge technologies, innovative solutions, and influencing positive change across the teaching and !learning communities using superior customer service ! Working to increase the implementation of Filemaker solutions in the classroom curriculum * Increasing the technology use among Fine Arts administration, faculty and staff * Developing websites for student signups for public music performances * Created and implemented important database products to increase the productivity of the administrative staff * Worked with IT Services and the School of Education on an NCATE project, which impacts the licensure of !teachers in all areas of study. Provided technology support, which includes desktop installation of hardware and software for the administration, faculty, and staff of the School of Fine Arts, in addition to technology solutions and training * Accountable for database solutions for the administrative staffs of the individual departments within Fine Arts, includes tracking the admissions process for students coming to Miami University and are interested in becoming involved in !the Arts programs * Developed an art portfolio review solution with web capabilities, which enables the art students to submit their artwork !for review by the faculty thereby allowing some them to be admitted to one of the art programs. 01/1997 to 01/2001 Coordinator Company Name － City , State Improvement ­ E - Commerce ­ Quality Assurance ­ System Installation ­ Team Leadership ­ Change Management ­ Consulting ­ Provide technology support for companies, schools, and individuals ­ Database programming ­ Webpage authoring and support ­ Network planning, configurations, and installation ­ Digital Media support ­ Marketing Expertise IT Services Technology Support Oversaw the desktop support for the administration and staff in IT Services, which included developing database solutions troubleshooting technology issues, and the installation of hardware and software. Managed the introduction of newly adopted !technologies, the training and support, and training for these new implementations. Developed and implemented the Print Center Invoicing and Billing System (Filemaker Solution), which interfaced with the !Media Services Billing Process (Filemaker Solution) - Supported classroom technologies and media services for faculty in their classroom teaching. Provided the primary staff support for the public student technologies centers. Coordinated the implementation of a joint technologies center with IT Services, Fine Arts and Education - Provided technology support for the Learning Technologies Centers and managed the technical staff. 01/1992 to 01/1997 Technology Manager Company Name － City , State Managed IT Services in the student technology learning centers - open to all students. Services included access to the Internet, MVS, VS, and !Novell Network. Students were able to interact with the faculty by use of email, software packages and the Internet. The labs employed !90 student workers each semester, which included 8 student technicians, who kept the labs working 19 hours a day during each !semester and 24 hours a day during the two weeks before the end of the semester. There were basic classes taught by the student staff to !students who needed sprint courses in the software and hardware required for their courses. Expanded the technologies services to students in 4 public sites ­Developed 'Quik' Time Training' program for students using the centers ­ expanded the student support/managed the technical needs of the students in the centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group - !Principal Viola - Sorg Opera Company - Business Manager, Violist Montage String Quartet ­National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager & Principal, Viola, Rome Festival Orchestra, Italy. Education M.M PHD Educational Leadership Miami University Miami University － City , State GPA: GPA: 3.89 GPA: 3.89 Associate : Computer Science Southwestern College of Business Associate Accounting Southwestern College of Business － City , State GPA: GPA: 4.00 Computer Science GPA: 4.00 Bachelor of Music Washburn University － City , State GPA: GPA: 3.25 GPA: 3.25 Interests Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning' Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in Filemaker Developers Conferences Skills administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer Service, customer service, database, Database programming, E - Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites Additional Information Conference Participation/Presentation Activities Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning' Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in Filemaker Developers Conferences

ARTS

DEALERSHIP FINANCE MANAGER Experience Dealership Finance Manager , 03/2011 to Current Company Name – City , State Oversaw credit department staff. Maintained ongoing communications with clients. Worked to resolve credit and financing issues. Identified new business prospects. Developed strategies with sales managers. Established credit and financing policies and procedures. Reviewed and approved loan applications in a timely manner. Dealership Finance Manager , 11/2006 to 03/2011 Company Name – City , State Processed credit and loan applications. Prepared and analyzed credit reports. Evaluated contracts and loan agreements. Maintained customer database. Dealership Finance Manager , 02/2003 to 11/2006 Company Name – City , State Reviewed credit and loan applications. Prepared monthly and quarterly financial reports. Negotiated financing and credit terms with customers. Ensured compliance with all applicable financial regulations. Education Associate's Degree : Accounting , 2002 University of California - City , State Accounting Bachelor of Science : Finance , 2005 University of California - City , State Finance Want more? Check out our other examples. See More Examples Summary Seasoned Dealership Finance Manager with a sound knowledge of the auto industry. Adept at evaluating credit requests preparing and analyzing financial reports and preparing loan agreements. Specialize in quickly dealing with customer credit and financing issues in a timely courteous manner. Core Qualifications · Extensive understanding of credit and financing issues · Comprehensive knowledge of credit and loan evaluation procedures · Sound understanding of generally accepted accounting principles · Ability to motivate staff and increase productivity · Proficient in the use of MS Office applications including Excel and MS Word · Adept at preparing financial reports and statements and analysis reports · Solid problem solving and communications skills Skills contracts, credit, clients, database, financing, financial, financial reports, policies, sales

FINANCE

SENIOR FOOD DEFENSE ANALYST Summary Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals. Highlights Extensive experience conducting public relation activities to promote effective communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations. Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders. Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions. Accomplishments Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative. Experience Senior Food Defense Analyst Dec 2003 to Current Company Name － City , State Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply. Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams. Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative. With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets. A leading expert on policies and strategies to address global supply chain vulnerabilities. Influenced senior leadership resulting in significant funding for major international initiative Established long-range objectives and developed innovative strategies to help achieve them.. Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff. Managed the editorial content, design and distribution of the external agency newsletter. Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms. Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries. Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives. Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development. Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs. Project Manager on activities to develop and execute strategies, outreach, and training initiatives. Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources. Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials. Public Affairs Specialist Jan 2000 to Nov 2003 Company Name － City , State Conducted public relation activities to promote effective communications with the media and constituent groups. Marianne L. Elbertson Page 2 Managed preparation and publication of weekly newsletter. Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident. Coordinated and supported agency communication activities and constituent outreach campaigns. Effectively responded to constituent and media inquiries. Established and maintained effective working relationships with all involved stakeholders. Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries. Government Relations Associate Jan 1995 to Dec 1999 Company Name － City , State Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues. Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes. Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals. Public Affairs Specialist Jan 1990 to Apr 1994 Company Name － City , State Effectively responded to media inquiries. Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports. Routinely interacted with member-company executives and representatives in support of organization mission and goals. Assistant Publicist Aug 1987 to Mar 1989 Company Name － City , State Researched and pitched story ideas and tour publicity for a variety of clients. Worked with management to identify trends and developments that might influence public relation decisions and strategies. Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials. Interacted with clients regularly to refine strategic media plans. Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances. Used knowledge of clients' media goals to identify appropriate media forum. Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage. Administrative Assistant Jul 1986 to Aug 1987 Company Name － City , State Prepared documents for purchasers of packages of syndicated television shows owned by Universal. Completed assignments on-time with high accuracy rate. Education Graduate Certificate , Washington Representatives Program 1994 George Washington University － City , State Bachelor of Arts , Radio/Television/Film Production 1986 University of Maryland － City , State Interests Member of the Daughters of the American Revolution Member of the Colonial Dames 17th Century Society Former President of the Mount Vernon Terrace Community Association Skills Self starter Effective strategic planning Strong leadership skills Excellent relationship building skills Resourceful and persistent Additional Information PROFESSIONAL TRAINING: Detailed list available upon request PROFESSIONAL AWARDS: (Detailed list available upon request) For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA Administrator's Award for Excellence: Work on food security intelligence and communication initiatives

PUBLIC-RELATIONS

OWNER, PERSONAL CHEF Areas of Expertise CAREER FOCUS: ENVIRONMENTAL SCIENTIST Accomplished sales and marketing professional with Bachelor of Science Degree in Biology and Master of Business Administration Degree. Professional background in Environmental Science and Research and Development industry. Eight years' experience growing and building successful home-based Personal Chef Business. Expert qualifications in identifying and capturing market opportunities to accelerate expansion, increase revenues and build client base. Areas of expertise include: Marketing & Business Development Client Relationship Management Budgeting and General Accounting Creative sales strategies Resolving client concerns Pricing and sales analysis Strong follow-up Post-sale customer support Proactive marketing concepts Professional Experience Owner, Personal Chef January 2006 to January 2014 Company Name － City , State Established successful marketing and sales strategies including implementation of Gourmet-to-Go sales counter at local supermarket Acquired 20 new clients within first year of business and continued growth throughout remainder of ownership Managed entire selling cycle, acquisition of new clients, needs assessment, bid proposal and pricing, to negotiations, sales closing and follow up. Planned, coordinated and executed events for up to 125 people Accomplishments Winner of local Blue Water Area Chamber of Commerce "Freshwater Flavors Award" during first year of business Business by Referral Team Facilitator for Blue Water Chamber of Commerce. Environmental Scientist January 2001 to January 2006 Company Name － City , State Performance of Phase I and Phase II Environmental Site Assessments, National Environmental Policy Act Reviews and Real Estate Transaction Screens throughout Midwest Interpretation of analytical results, development of corrective actions and presentation of findings in formal reports Performance of Hazardous Material Surveys including comprehensive asbestos, lead based paint and mold investigations and evaluations for industrial, residential, and commercial facilities throughout Michigan Performed industrial hygiene sampling and indoor air quality investigations Conducted on-site field quality controls including soil and groundwater monitoring Responsible for maintenance of several client accounts including daily and weekly project management Because of unique detail orientation, chosen to act as liaison with Verizon and Sprint regarding environmental statues, regulations, training and applications. Education Master of Business Administration : May 2003 University of Michigan － City , State Gained knowledge of marketing and sales principles through courses in Marketing Management, Principles of Finance and Strategic Management courses *Strengthened communication and persuasive skills through active participation in Communication in Organization and Human Resource Management courses GPA: GPA: 6.8/8.0 GPA: 6.8/8.0 Bachelor of Science : Biology , May 1999 Wayne State University － City , State Biology Gained knowledge of healthcare topics through courses in Physiology, Chemistry, Microbiology, Genetics and Neurobiology Accomplishments Certified Hazardous Materials Manager (2004- 2010) Accredited Asbestos Building Inspector - Michigan (2003- 2006) OSHA 29 CFR 191.120 40-hour Hazardous Waste Training and subsequent 8-hour refresher courses (2002-2006) Accomplishments Introduced new company-wide National Environmental Policy Act report template Chosen to represent company as marketing liaison with Commercial Real Estate Women (CREW) including Annual Golf Outing Co-Chairperson (2005) Product Development Technician Intertape Polymer Group, Marysville, Michigan 1999-2001 Performed ASTM testing methods and utilized ISO standards for all product development phases including standard and end-use performance testing of products Performed quality control functions including testing and development of work instructions for laboratory use Worked with Environmental Health and Safety Coordinator to address safety issues presented by laboratory employees. Accomplishments Updated and revised Chemical Hygiene Plan for Research and Development department Optometric Technician Shores & Associates, Port Huron, Michigan 1997-1999 Managed daily operations of small optometric physician's office. Carried out scheduling, filing, supply ordering, inventory control and customer service. Obtained patient vital signs and performed initial diagnostic testing prior to Optometrist exam. Telemetry Technician Mercy Hospital, Marysville, Michigan 1993-1995 Performed Cardiac Telemetry monitoring Assisted nurses with obtainment of vital signs and basic patient care. Interests Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993) Additional Information COMMUNITY SERVICE Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993) Skills General Accounting, Biology, Budgeting, Business Administration, Business Development, Chemistry, closing, Client, clients, customer support, ENVIRONMENTAL SCIENTIST, Environmental Science, Finance, FOCUS, Genetics, Human Resource Management, Interpretation, marketing, market, Marketing Management, marketing and sales, needs assessment, negotiations, paint, persuasive, Physiology, Pricing, project management, proposal, quality, Real Estate, Relationship Management, Research, selling, sales, sales analysis, Strategic Management, Surveys, unique

CHEF

RECRUITER-IN-CHARGE Summary Accomplished and detail-oriented professional offering excellent organizational skills and ability to manage complex projects with accuracy. Excellent communication and management skills, able to deliver informative recommendations to senior leadership regarding long-term strategic planning and decision making. Disciplined approach to tasks and ability to anticipate potential obstacles are attributes which contribute to a strong record of excellence and acknowledgment for "getting the job done." Highlights Achieve Global: Professional Selling Skills (PSS) / Professional Selling Skills Coaching (PSC) / Professional Selling Skills Applications (PSA) / Six Sigma Training: Intro to Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation to Improve Quality, Lean Logic, Lean Value Experience Recruiter-in-Charge Oct 2010 to Oct 2015 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact Management Databases. Supervised, developed and led a navy recruiting station of four navy recruiters to identify and attract potential applicants to meet quantitative and qualitative goals through proper use of current directives, processing forms and instructions. Possess strong expertise in recruiting practices, recruiting programs, policies and classification techniques. Researched market conditions and competitor positions to develop daily canvassing strategies for recruiters to gain competitive advantage and maximize success. Facilitated numerous recruiting events and presented detailed information on Navy careers, responsibilities, benefits, expectations and objectives. Trained new team members at the organizational level and assisted peers with all aspects of recruiting techniques. Conducted production inspections and provided training to recruiting offices within the recruiting district. Recommended training programs to assist applicants in meeting qualifications and knowledge; monitored progress and processed new-hire paperwork, including reference / background checks. Key Accomplishments & Awards: Led recruiting station to 300% above assigned recruiting goal in 2014 and 2015 Navy Recruiting District Houston Reserve Recruiter of the Year NRD Houston Sailor of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the month (6 Occasions) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal. Executive Director Mar 2008 to Sep 2010 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems. Marketed legal insurance policies and identity theft protection plans to families, business owners and employees as an employee benefit. Worked closely with Human Resource managers to present, offer and set-up legal protection policies to employees as an employee benefit. Managed training program for sales force ensuring compliance with parent company's policies and procedures. Key Accomplishments: Sold over 1,400 legal/identity theft protection plans Conducted multiple seminars and sales events to groups of up to 300 associates, employees and clients Trained over 1,000 sales representatives on sales techniques and industry policies. Production Supervisor / Aviation Electronics Technician Sep 1998 to Jan 2008 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System. Supervised day-to-day production activities of up to 23 electronic technicians in the testing, troubleshooting and repair of electronic navigation, communication, radar and weapon systems from various military aircraft. Maintained and repaired electronic communications systems and in-flight navigation and detection systems on various aircraft utilizing test equipment such as multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc. Ensured technicians had proper test equipment, tools, PPE and supplies for completion of daily tasks. Conducted annual personnel performance evaluations, counseled, trained and mentored junior technicians. Maintained Material Safety Data sheets, logs and records and supply inventory levels. Performed scheduled and unscheduled maintenance, troubleshooting, removal, installation, repair, fueling and servicing procedures in accordance with the Navy's policies and procedures. Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools and soldering irons to locate malfunctions and troubleshoot electronic components, assemblies and systems. Key Accomplishments: Planned, executed and supervised the safe and expeditious completion of over 2,900 maintenance actions resulting in a 96 percent Ready-For-Issue rate (items repaired & returned to supply pool) As a Quality Assurance Inspector, inspected technicians work before, during and after the completion of maintenance performed resulting in 6 years and 7,550 flight hours of mishap free operations Directed research, development and implementation of Six Sigma principles; thorough analysis and recommendations enabled the elimination of waste and promoted the development of improved process flow optimizing production by 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored over 140 personnel training records and ensured proper professional and safety training was provided to all technicians Awarded Sailor of the Quarter (4 Occasions) Navy and Marine Corps Achievement Medal (3 Occasions) Continued. Education Master of Science , Management May 2016 Riddle Aeronautical University - City , State GPA: Summa Cum Laude) GPA: 4.0 Management Summa Cum Laude) GPA: 4.0 Bachelor of Business Administration May 2005 University of La Verne - City , State GPA: Magna Cum Laude GPA: 3.84 Magna Cum Laude GPA: 3.84 Counselor (Professional & Kindred) Apprenticeship Certification September 2015 Interests Department of Labor, United Services Military Apprenticeship Program Skills Adobe, benefits, Coaching, competitive, Contact Management, Contact Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams Additional Information Department of Labor, United Services Military Apprenticeship Program Active Secret Security Clearance (Expires January 2025)

AVIATION

SALES MANAGER Summary Driven sales and marketing professional with strong track record of planning, organizing, generating leads, and building and leading high performing teams with 4+ years of experience in sales, business development and project management in the trucking and mining industry. Bilingual and quick learner with an ability to prioritize simultaneous projects, prospect clients and perform well in a demanding environment. Strong communication, presentation, organizational and problem-solving skills.  Highlights Research and Analysis Strategic Marketing Fluent in Spanish Customer service Detailed Oriented Strategic Sales Leadership Business Development Key Account Management  Market Planning Experience Company Name City Sales Manager 11/2014 to 01/2016 Extraction and international commercialization of bulk Asphaltite ­ Chile Office (USD3MM est. 2016). Led Santiago office sales from inception to USD3MM (est.2016) by successfully identifying and securing customers in USA and Latin America. Formulated detailed sales and profitability forecast for a 5-yr expansion plan successfully achieving goals for the first 18 months. Improved customer service resulting in 43% increase in repeated sales. Company Name City , State Project Manager 08/2012 to 09/2014 Customized truck body and trailer builder for the mining, electricity distribution, agricultural, sanitation and firefighting sectors integrating equipment from National Crane, Altec, Heil, Mongoose Jetters and others on Mercedes Benz, VW, Freightliners and International truck chassis (USD48MM Sales). Reorganized quality control and developed new quality assurance resulting in 75% reduction of customer returns with USD700K yearly savings. Successfully gathered and translated pre-sales and post-sales on the customer base of the various industries into coherent product designs for each client resulting in improved customer satisfaction. Effectively coordinated work of 40 employees across 5 departments greatly improving internal communications. Managed projects through all stages resulting in 35% reduction in delivery time and 15% business growth. Company Name City , State Marketing Consultant 11/2011 to 07/2012 Law and Finance private consulting office (USD5MM Annual Sales). Planed and executed business plans for companies consulting to enter in the Chilean Market by generating a 5-year plan and defining specific sales goals to succeed in the country. Improved office customer acquisition by 17% and generating USD0.8M in new annual revenue. Education Master of Science : International Marketing 2016 Hult International Business School , City , State , United States of America Generated one year business and marketing plan for Edmunds.com with complete support of the company. Created a one year business and advertising plan for NBC TV interacting with the company daily. Master of Science : Marketing 2012 IEDE Business School , City , State , Chile Bachelor of Science : Business and Management Administration 2011 Andres Bello National University , City , State , Chile Languages Fluent in English, Fluid in Spanish, Basic German. Interests Hobbies: Musician for 15 years, Basketball player. Technology Analysis Skills Office Suite, SQL, Google Products.

SALES

CONSULTANT Profile Around 5 years of experience in Gathering Requirements, design, development, testing and implementing solutions in SAP and mobile. Worked as business analyst in telecom, Utility Industry. Good knowledge of Operations & Maintenance business process. Experienced in SAP EAM using Compatible units, Design and integration of Design with Work orders. Experience in end-to-end process using computable units for GAS and Electric line of business. Experienced in planning and executing scenarios for End-to-End Testing, Documentation and End User Training Performed Configuration for Plant Maintenance module for End to End process in integration with Material Management Module Knowledgeable in Sales and Distribution module. Extensive experience in documenting reporting requirements to development of the same in SAP ECC and BW. Possess the ability to grasp quickly new concepts and apply the same, the skill, which are typical requirements for working in large SAP R/3 implementations. An excellent team player with a deep sense of commitment and strong desire to learn and grow. Strengths include Intellectual Ability, Ability to work under pressure. Excellent Communication, interpersonal, and presentation skills. Good understanding of Software Development Life Cycles and its different phases. Deans Excellence Scholarship and Distinguish Scholar Award at UT Dallas. EXPERTISE 5 years of experience in Information Technology with specialization in Gathering Business Requirements and Quality Assurance and Testing. Configuration for Organizational Units and Master Data in Plant Maintenance. It includes Plants, Work Centers, Functional Locations, Equipment, Installation/Dismantling at Functional Locations, Equipment Hierarchy, Material, Serial Numbers and Serial Number Profile, Maintenance Plans, Measuring Points and Counters, Document Link, Maintenance Processing, Corrective and Preventive Maintenance Notification Types, Objects and Object Information, Catalogs and Catalog Profiles, Integration of Notification to Order, Order Types, Operation List and Activity Types, BOM's, Costing Sheets. Proficient in Testing and Change Management tools like HPQC, QTP, SMC. Planning and Development of Test cases, Test plans, Test scenarios to meet the products business requirements. Experience in ERP applications. Excellent Communication and Documentation skills and End User Training Testing including GUI Testing, Functional Testing, Performance Testing, Positive and Negative Testing, Security Testing, Integration Testing, System Testing, Load Testing, Interface Testing and Regression Testing. Design documents, As-Is & To-Be process and Function Specifications Skills Requirements Gathering Data Analysis Business Analysis Testing Documentation Configuration Design Functional specification Accomplishments Requirements Gatherire : rements and propose solution which align with cureness Te.sting, Evaluation and Analysis:   Mastered engineering scureare ess.equirements and propose solution which align with the businessprograms, including [Program Name] and [Program Name].sted equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Received the "Deans Excellence Scholarship "“and "Distinguish Scholar Award” at UT Dallas.   Professional Experience Consultant 07/2014 to 06/2015 Company Name City , State Projects: ETGIS, Leak Repair, Cathodic Protection. Requirements gathering and Data analysis. Perform Mapping of GIS to SAP. Working with Developers on creating Dashboard for Reporting and Asset Management Perform Interface Testing using SOAPGUI, Functional Testing and UAT. Data cleansing involving creating, dismantling and reconfiguring Equipment, Function Locations, Maintenance items in critical environment. Identifying data discrepancies comparing GIS and SAP Data by working with SME's Acting as a single point of contact between business users and testers. Identified and automated different processes to significantly bring down the time and resources. Providing technical and functional support in migration of GIS data to SAP. Working on Conversion requirements specifications and definition of data elements including clarification of the meaning and purpose of SAP fields. Working closely with Asset Strategists, Mappers, and GIS Engineers to identify the issues and resolving them. Using LSMW,IBIP to create and update the Equipment's, and Functional Locations. Responsible for preparing training manuals for End Users. Using the PAR (Problem Action Resolution), Quality Center tool for defect tracking. Responsible for preparing Requirements Document and Testing for Enhancements for GAS and Compliance Team. Configuration for Capacity Planning and Work clearance Management. Business Analyst 05/2012 to 06/2014 Company Name City , State Southern California Gas Involved in the requirement gathering and designed specifications for business process and Interacted with business users to model the requirements for Reporting Participated in JAD, Gap Analysis session. Configuring Asset Life Cycle Management (CP10, Gas Storage and Riser Inspection )end to end process using SAP PM module in integration with MM module Generated Maintenance Plans by Region for Preventive Maintenance. Design Bundling Program for generation of orders by Region, District, Street, Section, Segment and House no. Design Exception Report to capture certain conditions which requires different process. Integration of GIS with SAP for design to be sent to SAP. Good Understanding of Corrective and Preventive Maintenance. Creation of Data using QTP for training in different environments. Scheduling through Click schedule and Click Mobile Preparing Functional Specification Involved in planning and preparing Test Plan, Test Cases and Test Scripts based on business requirements in the areas like Notifications, Designs, Work Orders, Equipment's, Functional Locations, Material Reservation, Material Master, Customer Master, Purchase requisition and other financial transactions. Created test scripts for front end testing using (GUI and Functionality) QTP. Maintain Requirements matrix in HPQC Managed HP Quality Center for creating, linking and tracking Defects. Writing and running test scripts in HPQC for different scenarios. Providing Support after go-live including training users. Preparing Job Aids for End User Training. Involved in User Acceptance Testing of Reports and Debugging. Design and test reports using BEx Analyzer Define the reports for Compliance with Compliance group, Key Performance Indicator, develop data model and worked closely with development team Worked in translating business processes into technical design documents for M&I process. San Diego Gas Electric Projects: Construction , Planning and Design Facilitated JAD sessions for Electric Field Memo and Riser Inspection (DIMP) Process in SAP Plant Maintenance Module. Designed and implemented Electric Field Memo to improve Electric Gas and Transmission Field and Office Operations by automating the End to End process. Designed complex Compatibility Search for Electric field Memo Data Extraction from Legacy system to SAP for Riser Inspection Designed Process Flow and prepared FunctionalSpec Co-ordinated with Developers with Business requirements Define test scenarios for Mobile Application for Riser Inspection Performed End to End Testing of SAP to Mobile Application Provided training to end users Design process for PMLite and mapped custom table with Costing Sheet for Costing to generate letters in form of pdf to be sent to customers. Testing Adobe Forms for PMLite. Business Analyst 01/2014 to 06/2014 Company Name City , State Gathered requirements for implementing SAP Financial Supply Change Management process. Participated in Brain Storming sessions for Collections Management Business process. Defined Test Scenarios and documented Test scripts for End to End Testing Configure Company Segments, Company codes, Collection Groups, Collection Strategies Data Creation for Testing Preparing Job Aids for End User Training. Business Analyst 09/2010 to 02/2012 Company Name City , State Asset Management Life Cycle Responsible for gathering requirements, documentation and testing Worked in translating business processes into technical design documents Worked in creating query transforms of the ETL process Design and validated reports Co-ordinated with developer for the requirements. Managed the Change Management Process. Uploaded scripts into HP Quality Center from Excel Tested Enhancements, Reports, Functionality and Conversions Performed the Shakedown and Ad-hoc testing before UAT Performed the Smoke, White box, Black box testing before actual execution of test cases. Reported the bugs and communicated with the developers for tracking the defects. Tracked, reviewed, analyzed bugs using Quality Center. Consultant 01/2010 to 05/2010 Company Name City , State Conducted market research and prepared business plan for exploring new market opportunities. Involved in requirements gathering, current market trend evaluation, financial evaluation and comparative study. Education and Training Master of Science : Information Technology Management 2011 University of Texas City , State , United States GPA: GPA: 3.78/4.0 GPA: 3.78/4.0 Skills Asset Management, business plan, Business process, Capacity Planning, Change Management, Conversion, Costing, Data analysis, Debugging, documentation, ETL, Forms, Functional, GIS, GUI, HP, Excel, Office, migration, developer, pdf, Design process, processes, QTP, Quality, Reporting, requirement, Requirements gathering, SAP, Scheduling, Scripts, Specification, User Training, training manuals

CONSULTANT

FLIGHT ATTENDANT Summary Former police detective with 22 years of experience. Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations.  SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created the Internet forensic detective position to support all investigation types. Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year.  Developed a training program that increased liquor enforcement by 500%.  Implemented a GIS case tracking system.  Sustained a 100% conviction rate for assigned fraud cases. Experience Flight Attendant 10/2013 to Current Company Name City , State Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE  and AVENGE SEATTLE Personal Fitness Trainer 09/2011 to 10/2013 Company Name City , State Designed and conducted individualized fitness programs Developed and implemented an Access based database for programs and exercises for trainers. Fraud Detective 08/2005 to 09/2011 Company Name City , State Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations. Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data. Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate. Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards. Instructor in Emergency Vehicle Driving, Liquor Law Enforcement, and Field Training Officer. Enforcement Officer 12/2004 to 08/2005 Company Name City , State Managed enforcement and regulatory activities related to 300+ licensees. Conducted investigations ranging up to complex financial investigations of hidden owners. Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel. Firearms and Defensive Tactics Instructor Program Manager / Technician 08/2003 to 12/2004 Company Name City , State Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project. Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology. Senior Police Officer 11/1994 to 06/2002 Company Name City , State Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator. Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses. Developed a class for military style tactical planning at advanced SWAT courses. Member of Congressman Nethercutt's law enforcement advisory board.  Helped introduce a bill for state funding for body armor for less affluent, smaller departments. Deputy Sheriff 06/1989 to 11/1994 Company Name City , State SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member Commanding Officer 06/1985 to 06/1989 Company Name City , State Commanded a 143 man Military Police organization. Organized MP detachments based on mission requirements and commanded detachments once deployed. Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today. Participated in national level work group on low intensity conflicts in Washington DC.  Helped create OH-10 Manual on subject. Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC. Education Certification : Linguistic Statement Analysis Technique 2011 LSAT Institute City , State Certification : Preparing Digital Evidence for Court 2011 U.S. Department of Justice City Certification : Cell Phone Investigations 2011 National White Collar Crime Center City Select One : Various certifications: 2011 Washington State Criminal Justice Training Commission City , State Basic Law Enforcement Academy (Top graduate in academics and shooting) Basic and advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer and Instructor Development Investigation of Intellectual Property Crimes Emerging Trends in Financial Crimes and Identity Theft Investigating E-checks and ACH Fraud Transactions Social Networking: Investigative Tools and Techniques Certification : Techniques of Financial Investigation 2010 St. Petersburg College / DEA City , State Certification : Basic and Advanced Interrogations and Interviews 2009 John E. REID & Associates, Inc. City , State Certification : Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City , State Certification : Street Survival Seminar 1993 Calibre Press City , State Select One : Leadership, Management, and Field Courses United States Marine Corps City , State Officer Basic School (Top 5% of class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, and Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course) Bachelor of Arts : Criminology University of Washington City , State Recipient of NROTC scholarship Coursework in Criminal Justice, Criminology and Sociology Secretary of Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records,  tenacity, interrogation, interviewing,  high case closure rate MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA

FITNESS

GLOBAL FINANCE ACCOUNTANT Summary Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual with strong work ethics, who is results driven, detail oriented, and well organized with a fervent desire to learn and be part of a professional team which offers continued opportunities for professional and personal growth. Skills Excellent people and self-management techniques, Excellent Client or Business partner relations, Excellent Written and Oral communication abilities, Excellent problem-solving skills, File maintenance, Experience using Windows 98, 2000, 2007, 2010, 2013, Power Point, MS Outlook, MS Word, Bolt, MAC, Millennium, Internet, SAP 7.5, Sabre, Great Plains, Lawson HRIS, CSG, ProAlpha, Quick Books, Centricity, AS400, Oracle R11, Oracle R12, MAS 90, Kofax, Excel. Knowledge of Financial Management and human resource, SOX compliant procedures and ISO900. Experience Global Finance Accountant Oct 2016 to Current Company Name － City , State Process and Analyze invoices and expense reports to ensure appropriate approvals in accordance with CGE Expenditure Authorization Guidelines. Ensures accuracy of tax calculations for all invoice payments and accrues additional tax expense and payable during the posting process. Communicate with business partners and external vendors on invoice inquiries and other expense related activities. Apply company, cost center, general ledger (GL), and other required coding for financial information system entries to ensure accuracy of posting entries and accrual reporting. Compile and prepare standard reports for review by other associates and managers in accordance with accounting standards and company policies. Create, prepare and distribute weekly proposals to the team. Researched discrepancies and updated accounts with accurate information. Resolved reconciliation discrepancies in a timely manner. Ensure that company financial systems are robust, compliant and support current activities and future growth. Reconciled all Balance Sheet accounts monthly. Review the Financial Statements monthly to ensure accuracy. Managed company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate. Established a high level of credibility and manage strong working relationships with external parties including vendors and advisors prepare for financial audit and coordinate the audit process. collect and analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems. Financial Analyst / Accounts Payable Jul 2013 to Jan 2016 Company Name － City , State Process external invoices in R11/ R12 (Oracle) for multiple entities, domestic and foreign, within established service level commitments. Ensure processing of payments of invoices, refunds and expenses is in compliance with established key controls. Provide strong customer service, support and demonstrate initiative in preventing invoice issues. Research, and resolve invoice and payment issues with external vendors. Assist in documentation and implementation of a global Accounts Payable function. Train internal and external customers/ new employees on policy and procedures. Provide assistance, support and develop strong communications for the internal/ external business units Assist management with projects as necessary for the Finance organization. Communicated with various partners, including Corporate and Regional FP&A and counterparts and Finance Business Partners. Assist with internal and external SOX audits. Handled reconciliation of monthly statements Complete and review of account reconciliations.as a part of month end closing procedure. Responsible for the day- to-day general ledger accounting and financial reporting and analysis for assigned functional areas. Research and resolve Business Units inquiries for assigned functional areas. Provide financial tracking and maintenance support to Project Managers. Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating planning. Built strong knowledge of Visa's business through constant communication with the Business units from several different regions. Ensured financial data accuracy, integrity and consistency of information as well as organized documentation of results and data sources used. Support production of monthly reports including performing accurate variance analysis and outlining contributing factors. Financial Operations Analyst Jun 2011 to Jun 2013 Company Name － City , State Team player responsible for processing over 385,000 invoices annually. Handled reconciliation of monthly statements. Documented completion and review of account reconciliations.as a part of month end closing procedure. Audited merchandise invoices against internal purchase orders per SOX compliance. Responsible for overseeing the review of the daily settlement process to ensure that net cash settlements are complete, accurate, and posted in a timely manner. Reviewed vendor processes and transactions to ensure they are being performed accurately. Participated in SOX complaint projects. Processed and maintained accounting records for business units/sub-regional offices to ensure a high quality of accounting accuracy, timeliness of reporting and compliance to corporate policies per GAAP and SOX requirements. Handled and disputed chargebacks. Maintained lists of accounts receivable and payable. Updated vendor files and file numbers. Print and distributed monthly financial reports. Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating plan. Utilized business understanding to perform financial and statistical. Documented completion and review of account reconciliations. AP Manager / Accountant Company Name － City , State I 1/16-10/16. Partner with Controller to monitor weekly cash flow and prioritize payables. Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses. Lead integration and plan for all post-acquisition functions as it relates to accounts payable. Accountable for the ongoing analysis of process constraints, target costing projects, margin analysis, and tracing costs back to underlying activities. Coordinate and manage all payables-related audit requests. Uphold SOX and internal control standards by documenting and maintaining standard operating procedures. Manage accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensures accuracy and timeliness. Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements. Survey operations to ascertain accounting needs and recommend, develop, and maintain solutions to business and financial problem. Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes. Selects and hire employees for the Accounting/ Finance team. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares and recommends operating and personnel budgets for approval. Reconcile central travel account statements in the IExpense application. Audit card program reconciliations; ghost purchasing card reconciliations; and auditing expense report violations in the IExpense applications. Provide knowledge of policies and procedures, supporting cardholders and general employee based on. Travel and Entertainment related items and Purchasing Card related items. Education and Training M.B.A , Accounting 12/2016 Accounting Volunteer San Antonio Food Bank 6/17- Current Austin Humane Society Skills account reconciliations, Accounting, accounts payable, accounts receivable, accrual, acquisitions, AS400, auditing, Balance Sheet, budgets, business operations, cash flow, closing, Oral communication, Controller, costing, Client, customer service, documentation, equity, expense reports, Finance, financial, analyze financial information, financial audit, Financial Management, FP&A, financial reports, financial reporting, Financial Statements, functional, general ledger, general ledger accounting, ghost, GL, government, Great Plains, HRIS, human resource, ISO, Lawson, MAC, MAS 90, Excel, MS Outlook, Power Point, 2000, Windows 98, MS Word, Millennium, month end closing, Office Management, Oracle, payables, personnel, policies, problem-solving skills, processes, coding, proposals, Purchasing, quality, Quick Books, File maintenance, reporting, Research, Sabre, San, SAP 7.5, SOX compliance, settlements, strategic, tax, Team player, variance analysis, Excellent Written

FINANCE

DIGITAL PROJECT MANAGER Highlights HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro - Familiar with Google Analytics, Photoshop, Axure and FTP systems - Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net and International Checkout Experience DIGITAL PROJECT MANAGER 01/2015 to Current Company Name City , State Liaison between the Creative Marketing Studio and E-commerce divisions, reporting directly to the Studio Director. Route all creative assets for Tommy.com including bi-weekly site refreshes, blog posts and global campaign initiatives Serve as the main point of contact from the creative teams for third party agencies and other internal departments on special site projects, paid digital advertising projects as well as requests from wholesale and company stores Manage day-to-day priorities for a team of designers and in-house developer Established an efficient work flow processes and spearheading the alignment of the US and global creative teams. E-COMMERCE PROJECT MANAGER 01/2013 to 01/2015 Company Name City , State Managed the day-to-day business, functional and technical enhancements of e-commerce platforms for multiple fashion brands, spanning from product management to third party integrations. Spearheaded all projects and work cross functionally with designers, developers and third party agencies, to drive innovation and best practice, meeting business goals on time and on budget. Operational responsibilities included product uploads, product merchandising, content management, generating and analyzing reports, and interacting with logistics and fulfillment centers as well as third party vendors Managed site builds, redesigns, and added functionality and features; liaised with clients, designers and developers on all projects to ensure project requirements and goals are thoroughly and accurately translated to all parties Spearheaded multiple integrations with ERP and POS systems, payment gateways, email service providers and tax compliance vendors Worked closely with marketing and design teams to help create assets for content marketing campaigns Headed all client meetings and coordinate multiple tasks and project deadlines using project tracking tools; adjust schedules based on new inquiries and fluctuating needs. ACCOUNT EXECUTIVE 01/2012 to 01/2013 Company Name City , State Developed and implemented business strategies for a new dress brand, reporting directly to the President. Held responsible for specialty account business and grew the account base by 50% in one year, generating over $500,000+ in additional sales. Operational and logistical responsibility for the company including order management, coordinating with the finance team and communicating delivery changes to accounts. Merchandised deliveries with the design team and provided design direction based on sales analysis. Represented the brand at all regional markets and managed regional reps in Dallas, Atlanta, Las Vegas and NYC. ACCOUNT EXECUTIVE 01/2008 to 01/2012 Company Name City , State Managed the specialty store business with annual volume of $3.5 million, reporting directly to the President of Sales and CEO. Grew account base by 25%, generating $230,000 + in additional sales yearly. Consistently exceeded seasonal goals by 15-30%. Contributed to $4 million + in European private label sales. Analyzed sales against plan and year-over-year, reporting feedback to the President of Sales, Creative Director and CEO Represented the company at trade shows and regional markets in NYC, Las Vegas and Dallas; consistently exceeded show goals by 35-40% Presented new collections and best sellers to private label buyers, selected prints and fabrics to match their storyboards, communicated their needs to the fabric research and development team as well as the print design team to ensure we maximized all possibilities for sales success. SALES ASSOCIATE 01/2007 to 01/2008 Company Name City , State Assisted in marketing, selling and internal operations across a portfolio of licensed and private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache and Ann Taylor. Opened 20 new specialty accounts resulting in $100,000+ in additional sales. Education GENERAL ASSEMBLY Front-End Web Development UNIVERSITY OF KENTUCKY BBA : Marketing Fashion Merchandising MARIST COLLEGE Marketing Fashion Merchandising Skills .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development

DIGITAL-MEDIA

AN ACCOUNT CUM FINANCE MANAGER Summary I am team-oriented Accountant prepares clear, comprehensive financial reports for executive-level management.I did work as an Account Manager in India for private sector company and also worked in financial sector only. Right now, I am looking for an entry level position based on my study in the United states. Highlights From 1st March, 2016 Key Skills Familiar with a vast array of Finance activities and management skills. Knowledge of basic computer knowledge like MS Office, Word and Power point. Accounts & Auditing General Administration Basic Computer Costing Knowledge, Tally 7.2 & 9 and ERP Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Financial planner Complex problem solving Effective time management Excellent managerial techniques General ledger accounting Expert in customer relations Superior research skills Advanced computer proficiency (PC and Mac) Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. I also have a vast knowledge of Taxation laws and policies. Experience An Account Cum Finance Manager , 05/2010 － 05/2014 Company Name － City , State Gujarat Education Board. Grand Project Investment Pattern of Investor on Diversification of Portfolio Management in recession Period Jan to March, 2009 Summer Training 1)TITLE: - "Inventory Management" To know the Inventory level in manufacturing company 4)DURATION:- Two Months May to July 2008 Projects Job experience I did work at RB Cars Pvt. Ltd. As an Account Cum Finance Manager since Last 4 Years and 1 Months Business : Maruti Suzuki Authorised Dealer Trading and Services. Duration : Since June 2010. Handling all kinds of Account and Finance Activities. Maintain two types of Accounts like Norms as per Income Tax and Maruti Suzuki India Ltd. I am also take a part to take a decision with Top Management Long term planning for fund for doing business. Prepare Documentation which required for TA and Inventory funding and Doing bargaining with financial institution for Interest rate on borrowing for same business. Responsible for Vat assessment, and prepare provisional balancesheet. Other works doing which were done in Previous Company as per my previous Job profile. Handle all kinds of Tax Related activities like Service Tax, Tds, Vat, Income Tax etc. Issue of C forms and activities related to 402 and 403 forms. Also filing Return of Service Tax, TDS and Vat. Maintain a stock and made a statement for cash credit purpose in bank. Job experience 1 year and 7 months in "Ratnaveer Stainless Products Pvt Ltd" as a Post of an Account and Finance Executive. Business : Exporter & Manufacturer of Stainless steel washer & fasteners. Duration : Since August 2008. Account cum Finance Executive , 01/2008 － 04/2010 Company Name － City , State Account cum Finance Executive , 01/2008 － 04/2010 Company Name － City , State Account & Finance Executive General Ledger scrutiny. Looking after Purchase bills, checking and verification of bills. Looking after sales, Preparing sales report on daily basis. Checking and Verification of supplier, contractors and transporter bills. Checking and verification of Expenditure bills. Maintain Daily Stock. Booking of Foreign inward Remittance and Buyer's Credit Payment Doing Audit on Monthly Basis. Basic Finance Knowledge related to LC and Export Packing credit Limit. Knowledge of Bank Guarantee and Buyer's credit. Knowledge related to Forward contract. Monthly payment of service tax, Tds and vat. Prepare Direct and Indirect expenses statement for costing. Management Accounting Preparing liabilities statements for provision of expenses. Make Credit & Debit note. Scrutiny of debtor's outstanding balance. Preparing of Bank Reconciliation Statement Preparing of Monthly, Quarterly, and Yearly Sales Tax Return. Preparing of Quarterly TDS Return. Issue of TDS Certificate. Done Forex Entry on daily basis. Issue and Collect "C" form. Finalization of Accounts/ Audit Assisting my senior while finalization of accounts and in preparing Profit & Loss accounts and Balance Sheet. Hobbies Playing cricket, Traveling Languages English Hindi Gujarati Achievements/ Extracurricular activities: From the summer project I have learned that how to actual processes are doing in the manufacturing company and how to maintain a strong relationship with seniors and sub-ordinate in the corporate sector. From the Grand project I have concluded that the thumb rule is shown the relation between risk and age is dependent to each other. I have also got so many certificates, Medals and Cash prizes in Sports and Education at my college as well as school level. Education March 2015 Devry University M.S Accounting Accounting U.S.A) Pursuing April 2013 Certified Public Accountant (CPA)(Part Time) May 2009 ICFAI University Gujarat University Master of Business Administration (MBA) Finance Finance April 2007 Gujarat University Bachelor Of Commerce (B. Com) March 2004 Gujarat Higher Secondary Education Board HSC Commerce Commerce Personal Information Citizenship : Indian * Date of birth : 13th October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile Additional Information Citizenship : Indian * Date of birth : 13th October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile Handle all organization Activities Related to my Field Skills Accounting, Auditing, balance, Balance Sheet, Bank Reconciliation, Basic, C, computer knowledge, Costing, Certified Public Accountant, CPA, Credit, Debit, Documentation, English, ERP, filing, Finance, financial, Forex, forms, General Ledger, Hindi, Inventory, Inventory Management, management skills, MS Office, works, Problem solving, processes, Profit, quick, Sales, Tax, TDS

FINANCE

SALES ASSOCIATE/CASHIER Summary Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Skills Sales expertise Active listening Verbal/written communication Team player mentality Outgoing personality Time management ability Enthusiasm Personal Information Where I have worked or studied I have always done my best to be efficient and excel in anything and everything I've done. I work extremely well with others, I do my best to be a leader and not a follower and I try my hardest to be kind and respectful to anyone and everyone I come in contact with. I am an exceptional writer, I am very detailed oriented and I am great at following directions and staying organized. Even on my bad days I know how to keep a smile on my face and leave my personal problems at home to give customers a great expirience and keep hem coming back for more. Skills client, Detail oriented, Team leadership, phone Experience 09/2017 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and  knowledgeable responses.  Maintained up-to-date knowledge of customer buying habits. 09/2015 to 12/2015 Cashier Company Name － City , State I up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. I also recorded customer orders and repeated them back in a clear, understandable manner and promptly reported complaints to a member of the management team. I communicated clearly and positively with co-workers and management and resolved guest complaints promptly and professionally. I quickly and efficiently processed payments and made accurate change. 09/2015 to 12/2015 Company Name － City , State I up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. I also recorded customer orders and repeated them back in a clear, understandable manner and promptly reported complaints to a member of the management team. I communicated clearly and positively with co-workers and management and resolved guest complaints promptly and professionally. I quickly and efficiently processed payments and made accurate change. Education and Training 2017 High School Diploma : Education Waynesboro Area Senior High School － City , State , USA Education

SALES

PRINCIPLE DESIGNER / OWNER Professional Summary Interior Designer with a distinct understanding of spatial theory who harbors an exceptional design instinct and is uniquely attuned to the importance of materiality, lighting, composition and the overall design process. Core Qualifications Drafting Space planning Interior architectural detailing Color and material application Proficient with furniture systems Concept development Proficient in AutoCAD Graphic presentations Product specifications Skills 3D, Approach, Art, AGENCY, AutoCAD, Basic, budgets, budget, Color, Concept, Concept development, content, Council, client, clients, direction, documentation, Drafting, fast, floor plans, Graphic, HVAC, Instructor, interior design, Interior Design, Lighting, access, Window, Plumbing, presentations, Design Process, Space planning, specification, Teaching, vision, written Accomplishments Lighting Designer and Project Manager for David A Mintz Inc., a former May Company consulting firm. Developed and designed all lighting for Robinson-May, Fashion Valley Mall and Foley's, Scottsdale Fashion Square Mall. Assisted in the development and design of various Hecht's, Kaufmann's, Strawbridge's, and Lord and Taylor department store lighting, while simultaneously completing and meeting all deadlines for several large-scale successful projects. Successfully completing graduate school by I writing thesis underlining the theoretical concept of spatial theory. Experience 08/2011 to Current Principle Designer / Owner Company Name － City , State Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget. Produced content for material boards and specification binders for presentation and construction. Reviewed project costs, budgets and adherence to schedules. 10/2005 to 09/2011 Principle Designer/Owner Company Name － City , State Designed floor plans, elevations,and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. Produced content for material boards and specification binders for presentation and construction. Developed interior design concepts and prepared interior systems and finishes. Reviewed project costs, budgets and adherence to schedules. 07/1997 to 07/2005 CAD Operator/Designer Company Name － City , State CAD Operator/Designer for a fast paced New York City MEP firm. Electrical (Power & Lighting), Plumbing, Sprinklers. and some HVAC. Worked closely with Senior Engineers, Architects, and Interior Designers. Filled in wherever needed. 10/1995 to 04/1997 Lighting Designer Company Name － City , State Developed and designed overall and specialty lighting from conception to completions for the former May Company Stores. Primarily assigned to remodels do to their more complicated nature. Designed floor plans, elevations and created professional presentations to creatively communicate design intent and direction. Maintained accurate specifications for each project. Visited sites when necessary to assess and fulfill client needs. Education 2015 Masters of Fine Arts : Interior Design Miami International University of Art and Design － City , State , USA GPA: GPA: 9 Graduate Magna Cum Laude. Written thesis underlining the theoretical concepts of spatial theory. Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse and Sustainability. Student Teaching: INTA402 Senior Studio: Miami International University of Art and Design: Spring 2013. Substitute Teaching: INTA112 Design Studio 3D Basic: Miami International University of Art and Design: Spring 2014. Workshop Instructor: Summer Studio: Miami International University of Art and Design: Summer 2014. 1994 Bachelors of Fine Arts : Interior Design Art Institute of Fort Lauderdale － City , State , USA 1993 Associate of Applied Science : Interior Design Art Institute of Colorado － City , State , USA Awarded the Art Institute International Merit Scholarship, 1993. Professional Affiliations Active Member of Interior Design Educators Council (IDEC). Attendee, IDEC South Regional Conference 2013,2013 and 2014. Attendee, IDEC Annual Conference 2013, 2014 and 2015. Task Force Member, Graduate Student Presentation Option for IDEC South Regional Conference. Room Monitor, IDEC Annual Conference 2015. Certificate of Completion IDCEC Approval Number: SE-100156-159: JID Writers Workshop. Certificate of Completion IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot a Fourth Year Design. Crafting a Collaborative Design Process & 344617-Assessment of Millennial Interior Design Students' Perception Concerning Game-Based Learning. Certificate of Completion IDCEC Approval Number: SE-10276-106: 344608-Encouraging the extra-ordinary & 344654-Graphic language in the Classroom. Certificate of Completion IDCEC Approval Number: SE-10276-110: 344489-Raising the Bar on Pinterest: History of Interiors in a new Context & 344690-Hybrid Spaces of Worship. Muslims in Atlanta. Certificate of Completion IDCEC Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing to Wayfinding in Unfamiliar Environments & 3446585-Design for Sight: Typologies inhibiting low vision access to interior spaces. Certificate of Completion IDCEC Approval Number: SE-10276-118: 343738-Environmental Satisfaction and human Comfort: Towards a process-oriented and on contextually sensitive theoretical framework & 344662-The Physiological Effects of Window Decal on Pediatric Patients. Certificate of Completion IDCEC Approval Number: SE-10276-130: 344645 Agents of Change: Exploring Diversity and Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project & 343759 - CULTURAL AGENCY: Exploring Perception, Product, and Approach.

DESIGNER

TECHNICAL TRAINER/ INSTRUCTIONAL DESIGNER Professional Summary Enthusiastic, hard working, former military trainer and course delvoper who has designed and taught course for use in the United States Air Force and JCM Global. Qualifications Currently Working on MS in Instructional Design Great Group Worker Able to analyze data to find trends Won Diamond Sharp award for leadership and professionalism Experience working with high level management Experience 05/2014 to Current Technical Trainer/ Instructional Designer Company Name － City , State Responsibilities Develop training classes for customers; Develop Computer Based Training, Webinar training, Hybrid Training, and train clients face-to-face; work with subject matter experts; review technical documents; track training progress and due dates; work with customers to determine if and what type of training is required; Train peers, temp employees, and management; review evaluations and use data to adjust the training plan. Accomplishments Developed and implemented online training including implementation of back end LMS; created twelve online training classes in less than one year Skills Used Public Speaking, Adult Learning Theory Articulate Storyline, Microsoft Office Suite, ATD certified, ability to change with needs of the customer 05/2013 to 05/2014 Electronic Warfare Technician Company Name － City , State Responsibilities Train personnel on use of equipment, procedures, customs and courtesies; Accomplishments Was liaison between EW shop, Combat Shield Team, and leadership Skills Used Public Speaking, adult training theory, management 05/2009 to 05/2013 Combat Shield Lead Company Name － City , State Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. 06/2007 to 05/2009 Electronic Warfare Production Supervisor Company Name － City , State Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking Education 2017 MS : Instructional Design Saint Leo University － City , State , US Currently 3.6GPA 2015 Associate of Arts : Criminal Justice Community College of the Air Force － City , State , US 2014 Bachelor of Arts : Criminal Justice Saint Leo University － City , State , US Saint Leo University - Saint Leo, FL 2012 to 2014 AA in Criminal Justice 2010 Associate of Arts University of Phoenix － City , State , US Certifications ATD Certified Trainer Accomplishments Developed and implemented on-line training including implementation of back end LMS Created twelve on-line training classes in less than one year Developed training initiative called Project House Call to address shortfalls in the education command Won Diamond Sharp award for leadership and professionalism Military Experience 05/2009 to 05/2013 Company Name USAF - Nellis AFB, NV - May 2009 to May 2013 Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. Electronic Warfare Production Supervisor USAF - Nellis AFB, NV - June 2007 to May 2009 Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking Skills Training, Microsoft Office, Ms Office, Award, Budget, Articulate, Adult Learning, Electronic Warfare, Avionics, Instructional Design, Maintenance, Back End, Clients, Computer Based Training, Learning Management System, Lms, Online Learning, Online Training, Progress, Liaison

DESIGNER

FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions. Highlights Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.) *Basic experience in SPSS, Bloomberg, and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State Division of Risk Management Supervision Aug. Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,. Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions. Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action. Facilitate the training of less-tenured employees through designated on-the-job training assignments. Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications. Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs. Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk. Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis. Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants. Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues. Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report. Significant Assignments: Nov. 2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt. 12/2014 Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions. Apr. 2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software. In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices. Certifications & Awards: FINRA Series 91 (Mar. 2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct. 2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations. 05/2008 to 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos. Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met. Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends. Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting

AGRICULTURE

ADMINISTRATIVE ASSISTANT Summary Determined and proactive Administrative Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Highlights Microsoft Office proficiency Proper phone etiquette Articulate and well-spoken Time management Excel spreadsheets Meticulous attention to detail Professional and mature Strong problem solver Invoice processing Works well under pressure Human resource laws knowledge Social media knowledge Understands grammar Appointment setting Database management Customer service-oriented Labor relations Payroll Mail management Meeting planning Travel administration Brand development Multi-media marketing Trade shows Google analytics Knowledge of market trends Direct mail campaigns Special events planning Adobe Illustrator Adobe InDesign Skilled negotiator Floor set design POS systems knowledge Retail buying Friendly and outgoing Employee scheduling Superb sales professional Administrative support specialist Self-starter Executive presentation development Business correspondence Organized High-end fashion knowledge Strong communication skills Accomplishments Sales Surpassed all sales goals by 25%. Increased sales by 50%-75% over a two year period. Managed a successful sales team of 25+ members who consistently exceeded sales goals by 15% each month. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Marketing Implemented marketing strategies which resulted in [X%] growth of customer base. Creative Problem Solving: Resolved product issue through consumer testing. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Planned and executed all aspects of a major office headquarter move. Experience 01/2014 to Current Administrative Assistant Company Name Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc. Provide general administrative support and working on special projects as assigned to designated departments (sales, PR, licensing and e-commerce). Assist showroom account executives in sales appointments Recording and updating sales reports; analyzing trends and opportunities for growth based on accounts and price point. Overseeing all new door approvals for licensing accounts; researching new prospects, scanning and filing incoming contracts as they are executed. Maintain licensee and internal directories, door distribution lists, seasonal line sheets and price points. Preparation of business reviews, presentations, market recaps, bi-monthly selling information. Responsible for measuring, reporting and analyzing key performance indicators for e-commerce site. Managing analytics programs to evaluate site performance to improve conversions. 10/2010 to 01/2014 Assistant Director Company Name Developed several business building programs and incentives, including but not limited to, rewards program, membership program, weekly/yearly promotions, staff education and training, etc. Handling all buyer responsibilities; purchases high volumes of company retail inventory, analyzing sales trends, consumer preferences and seasonal variables for purchasing allowances and fluctuations. Fulfilling high volumes of calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.). Coordinating and creating visual merchandising and marketing collateral; preparing all in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc. Designing trainings, protocol manuals and evaluation rulers for new hires and existing employees in areas including customer service, service performance/quality, retail/up selling, etc. Preparing biweekly payroll, ensuring payments were accurate based on employee commissions/hourly wages and tax information on file. Overseeing delivered customer service, ensuring the upheld use of company standards and addressing any consumer complaints, discrepancies, etc. Executing company "HR" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests and new hire paperwork/document verification. 09/2010 to 01/2011 Technical Design Intern Company Name - Attending daily fit meetings; evaluating the status and functionality of samples based on updates before approving for production. - Creating/updating line sheets, updating tech-packs with garment and costing specifications - Support staff; assisting with CAD updates/changes, organizing line books, scheduling fit models, meetings, etc. 07/2010 to 08/2010 Public Relations Intern Company Name Updating daily log of Google Alerts and all other brand features in the press Formally documenting and archiving press releases/clippings Coordinating sample traffic between PR dept. and celebrities, photo shoots magazines, etc. Confirming/tracking the return of samples from accounts/contacts Planning and preparing high-profile events, ensuring necessary items were available for execution. Event list includes First Fashion Night Out (at flagship store w/ guests such as Anna Wintour and Kate Hudson), Hamptons Pop-Up Store, etc. Education 2015 Bachelors of Business Administration : Fashion Merchandising LIM College － City , State Skills Familiar with HR functions/duties Proven abilities in account management Strong analytical skills Superior communication skills Proficient in MS Office, Adobe Illustrator, In Design and Photoshop Languages - Fluent in English & Spanish

PUBLIC-RELATIONS

DIRECTOR OF COMMUNITY Skills Adobe Creative Suite, Microsoft Office Suite, Google Apps, Facebook, Twitter, Instagram, Pinterest, Tumblr, Google+, Youtube, Blogger, Wordpress, Vertical Response, Constant Contact, Raiser's Edge, ProClass, CampusCafe, RetailPro, ILS, Rentrak ADDITIONAL WORKSHOPS Visual Thinking Strategy, Arts & Healthcare, Community Art Projects, Art & Storytelling, Encaustic Painting, Ceramics, Printmaking. Experience Director of Community August 2017 to Current Company Name － City , State Provide customer service and administrative services, acting as main point of contact for Community Education office. Facilitate operations and communications with other offices regarding IT, Finance, Security, and HR. Use design experience, writing, and computer skills to market events and programs. Design promotional materials for print and web as needed, such as postcards, fliers, banners. Manage social media pages and design ad campaigns, leverage analytics. Increased social media activity by 30% over past two years. Design and analyze email marketing campaigns. Research and coordinate with marketing staff to place web and print ads. Event planning and management for community engagement. Provide administrative support to a wide range of constituents. Assist students with registration, class preparations and communications while working toward enrollment goals. Increased enrollment by 7% through fresh marketing strategy and improved customer service policy. Assist faculty with design of courses, scheduling, contracts, and facility and supply needs. Curate art classes and workshops for triannual course catalogs, collecting images, bios and descriptions. Proofread and edit catalog content. Coordinate bulk mailing. Manage vendor and account relations for materials and supplies, tracking and placing of orders. Process tuition payments, request and track refunds. Oversee scholarship program. Develop faculty pay schedule. Draft, collect and archive contracts. Assistant Director November 2012 to August 2017 Company Name － City , State After facilitating merge with NH Institute of Art, helped design and implement new systems to run Sharon Arts Center School of Art & Craft as a satellite facility for higher education. Built new processes to integrate with financial, HR, IT, and Marketing offices. Acted as department registrar, designed classes and recruited arts faculty, curated catalog. Performed marketing work to increase enrollment. Oversee scholarship program. School Director September 2009 to November 2012 Company Name － City , State Oversaw facilities and education administration operations. Designed catalog of art classes and workshops, recruited arts faculty. Designed fundraising events to purchase studio equipment and develop community. Oversaw implementation of student management software. Initiated and oversaw student exhibitions to develop community and awareness. Curated content for course catalog. Oversaw budget of $250K. Webmaster July 2009 to November 2012 Company Name － City , State Gained creative project management experience, facilitating planning and communications between design team and staff of colleagues during rebranding and launch of www.sharonarts.org. Performed all content uploads and ongoing maintenance, including press release blog updates, photo galleries, and donor portal. Designed and implemented new online donor system and related reporting. Administrator April 2009 to September 2009 Company Name － City , State Implemented new social media pages and email marketing software to assist Marketing office. Assisted Development office with fundraisers, events and focus groups, maintained sensitive donor information database and communications. Assisted Education office with student communications and enrollment transactions. Assistant Manager March 2008 to April 2009 Company Name － City , State Oversaw inventory management and customer service while working toward retail sales goals. Assisted with curatorial needs of Fine Art Gallery of rotating exhibitions, including labels, inventory, shipping and docent coverage. Intern/Free-Lance Production Assistant September 2006 to January 2008 Company Name － City , State Studied animation and digital art software while providing graphic design and project assistance. Education and Training MFA : Creative Writing , 2016 New Hampshire Institute of Art Creative Writing BS : Communications/Graphic Design , 2007 Fitchburg State Communications/Graphic Design Skills administrative support, Adobe Creative Suite, Event planning and management, fundraising, graphic design, inventory management, mailing, marketing strategy, Painting, promotional materials, retail sales, scheduling

ARTS

SUPERVISOR, ACCOUNTANT Professional Summary Motivated sales professional with 10+ years sales representative experience. Customer service and sales expert. Qualified with 10 plus years in fast-paced customer service and call center environments. Warehouse Worker with 1 year. Machine Operator with 5 years experience reviewing work orders and running several different machines simultaneously in a 5S environment. Experience in a warehouse pick/pack fulfillment and distribution environment. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Year Experience in running a Aftermarket Radiator Company which duties included bookkeeping, working with excel, supervising a sales team to make quality sales for our business and keeping a inventory on our parts. Very outgoing, friendly, hard worker and works well with others with a very positive attitude. Core Qualifications Initiative to work independently Customer service Quality inspection Team building Excel spreadsheet Strong initiative Energetic work attitude Outstanding customer service Active listening skills Strong communication skills Call center experience Strong organizational skills Strong Organizational Skills Telecommunication skills Proper phone etiquette Opening/closing procedures Knowledgeable of quality Excellent communication skills control standards Strong interpersonal skills Experience 01/2002 Supervisor, Accountant Company Name － City , State Supervised and trained sales team. Kept track of product inventory. Filed documents for business. Managed incoming and outgoing calls. Scheduled and confirmed appointments. Communicated with other business and customers via phone and email. Organized inventory and parts. Quality controlled phone calls. Created excel spreadsheets for inventory. Organized weekly sales reports for the sales department to track product success. Trained new employees. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Generated sales and inventory reports in Excel. Guaranteed positive customer experiences and resolved all. Assisted customers with store and product complaints. Accurately logged all daily shipping and receiving orders. Executed outbound calls to existing customer base to increase in sales. Generated leads for new sales through telephone and email contact with customers. Processed merchandise returns and exchanges. 01/2002 Customer Service Rep Company Name － City , State Consistently recognized by management for providing superior customer service. Created repeat business by developing long-term relationships with regular customers. Participated in various incentive programs and contests designed to support achievement of production goals. Recognized as top sales generator, increasing sales levels. Took daily inbound calls and key-entered orders, faxes, for customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Regularly sought opportunities to up sell and add on additional products. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers. General Helper Machine Operator and Warehouse State Produced 100% quality products Shipped quality products Stored and filed company records Consistently generated additional revenue through skilled sales techniques. Maintained accurate accounts including cash, inventory, and prepaid debit transactions. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and order Trained all new New Operators on safe and efficient handling of machines. Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Packed products to guarantee orders were shipped on-time. Packed and assembled many different company products Supervised and trained a sales team to meet company goals Answered customer calls Cold called customers to offer additional products or services Contacted business and offered them new services for there business Ran most of Hero Automotive everyday business operations which included paying bills, buying supplies, ordering products,answering calls, filing, and paying bills Ran several different machines. Changed equipment over to new product. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Operated shipping system efficiently and accurately. Oversaw warehousing and storage practices and housekeeping. Unloaded product off pallets to ship out. Packaged and shipped product out. Removed empty pallets with pallet jack. Banded, wrapped, packaged and cleaned equipment. Assembled components with hand. Locked out and tagged out machinery to clean and fix. Worked with several different machines. Created load tickets for shipping. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Completed and entered quality records, scrap reports and machine logs in a timely manner. Reviewed and verified all work was in compliance with sales orders and customer requirements. Retrieved correct materials from product inventory to perform various fabrication duties. Determine materials, tools and equipment needed for product orders. Education 1997 High School Diploma Scribner -Snyder Scribner , Ne , Dodge Accomplishments  Operated computers programmed with accounting software to record, store, and analyze information. Skills Automotive, business operations, calipers, Call center, closing, Strong interpersonal skills, Excellent communication, Strong communication skills, credit, clients, customer service, Customer service, debit, e-mail, email, environmental compliance, faxes, fax, filing, inspection, inventory, Team building, listening, machinery, materials, micrometers, excel spreadsheets, Excel, mail, Strong Organizational Skills, pallet jack, policies, processes, Quality, receiving, safety, sales, sales reports, shipping, spreadsheet, Telecommunication, telephone, phone, phone etiquette, warehousing

ACCOUNTANT

HEALTHCARE ADMINISTRATOR Professional Summary Talented and professional Healthcare Administrator offering exceptional and outcomes-based services, combined with knowledge and experience of a variety of clinical best practices.  A leader with strong organizational and communication skills, with the ability to concurrently direct multiple healthcare administrative affairs.  A valuable asset with a proven record of facilitating support services and managing fast-paced business operations. Skill Highlights Healthcare Informatics Leadership Communication and Relationship Management Process Improvement          Business Operations          Time Management         Decision Making and Problem Solving   Skills Active Learning, Calendaring, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing, Medical Terminology, Office Equipment, Payroll, Personnel, Policies and Procedures, Expense Reports, Customer Service, Billing, Administrative Support, Patient-focused care,  Excellent interpersonal skills Professional Experience Healthcare Administrator 08/2006 to Current Company Name City , State Provide thorough supervision for day-to-day operations of department in accordance with set policies and guidelines. Observe strict confidentiality and safeguard all patient-related information. Coordinate with finance department to devise and ensure that the department is operating within budgetary guidelines. Process monthly reports for department performance.  Reconcile monthly billing reports and execute statistical reports. Revise policies and procedures in accordance with changes in local, state and federal laws and regulations.  Carefully review medical records for accuracy and completion as required by insurance companies.  Liaise with management, clinical staff and the community.  Examine diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.  Properly route agreements, contracts and invoices through the signature process.  Conduct new employee orientation/training to foster positive attitude toward organizational objectives.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.    Identified inefficiencies and made recommendations for process improvements.  Human Resources Assistant 01/2006 to 08/2006 Company Name City , State Maintained confidential security information using Automated Electronic Guard Information System (AEGIS) and Justice Consolidated Office Network (JCON) and ensure appropriate modifications. Worked with candidates to complete and submit application for Census suitability. Administered pre-entry security screening procedures for employees and contractual personnel. Managed candidates through hiring process and provided administrative support by creating more than 1,000 confidential personnel records.  Reviewed federal and state laws to confirm and enforce company compliance. Verified references, reviewed clearance requests, and reports of background investigations to detect omissions in information. Photographed and fingerprint new employees. Confirmed employees had supporting credentials required in completion of adjudication determinations before authenticating certified court documents.       Operations Office Manager 08/2003 to 01/2006 Company Name City , State Oversaw scheduling for the day-to-day activities of 24 transportation employees.  Identified inefficiencies and made recommendations for process improvements.  Prepared invoices for all customers in the logistics department at the end of every month.  Mentored, coached and trained 5 team members.  Responded to employee inquiries regarding payroll and timekeeping.  Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Monitored department performance data to identify and avoid potential risks. Prepared correspondence, accounting and financial documents for analysis.  Managed payroll and time and attendance systems.  Education and Training MBA : Health Services Administration 06/2012 Strayer University City , State , USA Bachelor of Science : Management 06/2008 Potomac College City , State , USA GPA: Dean's List Associate of Science : Business Management 06/2005 Prince George's Community College City , State , USA Additional Information PROFESSIONAL RECOGNITION and HONORS U.S. Department of State: Certificate of Appreciation for Exemplary Participation in Take Your Child to Work Day 2008 U.S. Department of State: Certificate of Recognition for Outstanding Performance 2009 U.S. Department of State: Certificate of Appreciation for Outstanding Performance 2010, 2011, 2012, 2013, 2014, 2015

HEALTHCARE

INFORMATION DESIGNER Summary of Qualifications Strong leadership, project management, System Administration and technical skills to meet the efficiency and optimization needs. Has 3+ years of professional experience in managing, developing and maintaining software systems, web applications, and database systems. Experience in Unix/Linux System Administration, Oracle Database Administration (11g), MySQL database administration, Ellucian Banner ERP, and Oracle Application Express(APEX).Educated with solid math background and equipped with strong problem solving skills Technical Skills Languages : C, C++, C#.NET, Java, Python, PHP, Mathematica, Oracle, PL/SQL, MySQL, XHTML/CSS  Environment: Windows, UNIX, Linux(Red Hat), Windows Server, WAMP, LAMP   Softwares IDE : TOAD for Oracle, SQL Developer, Visual Studio, Eclipse, NetBeans, Dev-C++, Notepad++,Microsoft Office  Experience Information Designer , 09/2012 － Current Company Name － City , State Luminis system administration - The Luminis Platform is a Web portal system(https:/aggieaccess.cameron.edu) that creates a common gateway to the information that students, faculty, and staff use every day. This system is running on T5220 server Chief technical staff for maintaining university's website(www.cameron.edu ) DegreeWorks administrator - Implemented DegreeWorks application on Linux server with backend Oracle database with highly customized XML documents as frontend. DegreeWorks is a comprehensive, web-based academic advising and degree audit tool that helps students and their advisors successfully navigate curriculum requirements Plans and implements backup and recovery of the Oracle database using RMAN and MySQL Database with mysqldump utility Provided system administration for 12+ servers of Red Hat Linux, Centos Linux and Unix(Solaris 10) including routine maintenance, patching, and system backups and restore, and software and hardware upgrades Experienced in Performance Tuning, Query Optimization, and Database Consistency Checks Experienced in developing stored procedures, Triggers, Cursors, Joins, Views, Cursors and SQL on databases: MySQL, Oracle 11g Experienced in designing, modeling, developing, deploying and supporting database - driven applications using Oracle Application Express (APEX) Experienced in Monitoring servers by using tools like Nagios, OSSEC (Host -based Intrusion Detection System), and LogWatch. Maintain Web Servers: Apache, DNS, Tomcat, CAS, WebGUI CMS systems Managing users, group and their permissions Managing server security using iptables Install and maintain SSL Certificates for more than 15 Web Hosts including Oracle Wallet Certificates, Apache, and Tomcat Integrate, maintain and configuring Single Sign-On(SSO) to web application with Luminis Platform Installed, Upgraded and applied patches on Oracle RDBMS and on different modules of Banner System Well-versed in developing reporting applications using Cognos Business Intelligence components like Report Studio, Framework Manager, and Query Studio Created custom reports using PL/SQL to functional users Experienced on Automatic Scripting using shell scripts bash and perl Responsible for issuing Banner Security access for faculty, staff, and students Solve security access and profile related problems Handling and generating tickets via BMC Track-It tool. Work History Research Assistant 05/2012 － 07/2012 Company Name － City , State Office Assistant 05/2012 － 07/2012 Company Name － City , State Mathematics Tutor 10/2010 － 05/2012 Company Name － City , State Projects Job Search Engine Coordinated a group of five team members and improved the workflow and productivity of the team to deliver the product on time Developed the backend code in PHP that will connect employers and job seekers in Lawton, OK area through web application Designed smart skill matching algorithm that recommends employers with prospective employee and vice-versa, matching the requirement Developed SQL Queries for connecting to Database Tables and use the data to access user information in addition to adding information to tables Research Assistant  This project was funded by CU Faculty Research Grant, joint work with Dr. Wayne Eby        Assist professor in preparing and analyzing data; perform comparative analyses from former experimental data ​ Mathematica was used to get the data         Banking system project  Designed and implemented the project using C with the concept of OOP Used the “unp.h” library, came up with the client program and server program which run on two different systems and communicate with one another via TCP socket Developed the interface on both sides and also showcasing the activities going on while the system is active Accountable for testing and debugging in Linux environment Accomplished the project within time constraint Education 2012 Cameron University － City , State Bachelor of Science Computer Science and Mathematics GPA : 3.7 Workshops : Oracle Database 11g Administration (2013), Banner Database Administration (2013), Red Hat Enterprise Linux 7 System Administration (2015)

DESIGNER

TEACHER Summary Obtain a position working in customer service where I can utilize my friendly and outgoing attitude. I'm very a nalytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Skills Excellent analytical skills Strong verbal communication Computer proficient Microsoft PowerPoint, Microsoft Word, Issue resolution Attention to detail Excellent written and verbal communication skillsExperience in a high volume, high stress work environment, productiveFluent in English and  Twi, Energetic and organized Accomplishments Top representative in department with customer satisfaction surpassing 80 %. Received award for customer service recognition and ability to work well with the other team members. Experience Teacher Jan 2016 to Mar 2016 Company Name － City , State Educate children, take care of children, maintain a healthy learning environment. Nursing Aide Aug 2015 to Jan 2016 Company Name － City , State Provide basic care for patient, accompany patient when leaving facility, maintain healthy living environment. Front Desk Receptionist Jun 2015 to Sep 2015 Company Name － City , State Answer phones, transferring Support, Referred difficult issues to upper management while maintaining positive rapport with customer. customers with online billing and account issues. calls book appointments, enroll clients. Cook Apr 2013 to Aug 2014 Company Name － City , State Train new employees, take orders, pass orders out to customers, prepare hot and cold food items, stock deliveries, maintain work area (cleaning). Education and Training Bachelor of Arts , African American Studies 2017 The Ohio State University － City , State , USA Child Development, N utritional Needs,L anguage acquisition, M ovement and Motor skills, Cultural influences, Coursework in Business and Communications Interests Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor Skills Sales Software: Salesforce.com, Service now Ticketing system Desktop Publishing Software: Photoshop Microsoft PowerPoint, Microsoft Word, Answer phones, verbal communication skills, Excellent written Additional Information ACTIVITIES: *Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor

TEACHER

ASSISTANT MANAGER Summary General Associates with emphasis in Business Admin. and Communications Current 3.0 GPA Volunteer Junior Achievement teacher Grades 1st and 3rd 3 yrs. as a volunteer in special needs classroom Routinely helped as many as 350 customers each day in a high-volume retail Store. Consistently exceeding daily sales targets with an average of $3000 in sales each day. Over 13 years in retail/customer service Has managed over 13 people at one time. Experience Assistant Manager February 2015 to Current Company Name － City , State Closing and opening store and all daily operations. Loss prevention. Banking and merchandising. Assistant Manager January 2013 to February 2015 Company Name － City , State Communicated information to customers about product quality, value and style. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Store Manager January 2011 to January 2013 Company Name － City , State Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Swing Manager January 2008 to January 2011 Company Name － City , State Worked hands on with H.S Students in their training and development to manager trainees. Recruited, hired, developed and retained retail talent for the company. Held each team member accountable for achieving brand and performance goals. Offered direction and gave. constructive feedback to motivate team members. Education BA : Communications Siena Height University － City , State Communications General Associates : General Lansing Community College － City , State General Skills Banking, Closing, customer satisfaction, customer service, direction, fashion, leadership, Loss prevention, merchandising, quality, retail

APPAREL

VP DIGITAL MEDIA SERVICES AND CONTENT DISTRIBUTION Professional Summary "A cross-functional product, operations & technology leader executing at the intersection of media, multi channel distribution, IT Services, and the consumer." Transformation & Leadership- Skills Work History 01/2009 to 01/2010 VP Digital Media Services And Content Distribution Company Name – City , State Led SaaS file based workflow post production, editing, packaging, distribution, and content servicing P&L for clients including Sony Pictures Entertainment, Paramount Pictures, Warner Bros., and Walt Disney Studios. Completed 800 Terabyte Infrastructure and workflow process design across encoding, transcoding, delivery platforms to facilitate library migration to HD content. Facilitated customer content launches for sell thru platforms Apple Germany, Apple France, Xbox, Playstation Networks, Amazon, and other distribution channels including ATT Mobile and DirecTV. 01/2008 to Current Independent Contractor Company Name – City , State Led The Walt Disney Interactive Media Group Technical Operations Shared Services Organization from internet startup to "Commercial Grade" Internet Infrastructure, Platform, and Engineering Services provider fueling 3X audience growth (85 million Unique visitors a month) and revenue from global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, ), Mobile MVNO service, and Ecommerce offerings from ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, and DisneyStores.com. Strategic Planning/Execution- Delivered Playboy's integrated "Digital Content Factory" launching video download offering, affiliate model for audience growth on Playboy.com, and scalable content production/post-production, distribution services establishing a lead position in "Omni Channel" media consumption across (Print, DVD, Online, Broadcast, Mobile, and Location Based Entertainment). Innovation- Launched ESPN Motion infrastructure, a pioneer product, in ad supported rich media delivery. Established global "Best in Class" multi channel customer contact center, network, and IT services infrastructure during hyper growth stage of Capital One Financial Corporation powering scale from 700 employees to 22,000 and 3 million account holders to 30 million across multiple continents. Operational Efficiency/Effectiveness- Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, and consolidated infrastructure and environmental footprint to slash bottom line IT costs by over 30%. Leveraged and implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologies, increasing availability metrics to 99.99% while maintaining flat FTE counts. Team Building and Collaboration- Established global product development and support model for video download subscription business across engineering, product development, Q/A, technical operations, marketing, and finance in Japan, the UK, and the US. Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards/recognition programs, and cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations and establishing program/project management methodologies improving on time delivery by 20%. Provide IT and Operational Leadership services and guidance to businesses challenged with scalability, flexibility alignment, and growth. Developed a speaker forum "Business Hack Japan" for the Japanese media community, (designers, gaming companies, web services, CGI artists, and film production/distribution). Landed a contract with JETRO (Japan External Trade Org.) to publish paper on US Digital distribution landscape. 01/2005 to 01/2007 Senior Vice President/ Chief Information Officer Company Name – City , State Developed and led rich media product/technology strategy and support for the Online, Broadcast, Mobile, Publishing, DVD Distribution, and licensing business models including, content creation, content management, content distribution, billing systems architecture, business intelligence, and enterprise back office systems. Launched Internet delivered VOD subscription based product line with over 2000 titles and re-launched Playboy.com with Web 2.0 features with payback in 8 months. Established enterprise asset/content management system to capture and catalog over 50 yrs of image, text, and video content across the enterprise to enable ad supported lifestyle product offering, video subscription services, and affiliate traffic generation to Playboy.com Integrated two business acquisitions into the corporate infrastructure in 6 months. Established consolidated hosting strategy and enterprise bandwidth agreements realizing 30% reduction in infrastructure costs. 01/2002 to 01/2005 Vice President Technical Operations Company Name – City , State Built shared services organization supporting subscription based products, multi player gaming solutions, advertising business models, travel, and retail commerce for all Disney business verticals in the b to c online channel and Disney/ESPN Mobile MVNO services. Captained the design, implementation, and support infrastructure delivering 30+ billion page views per year and 85+ million unique visitors a month at ESPN.com, ABCNEWS.com, and Disney.com. Reduced operating costs by 20% through system/network contract renegotiations, and implementation of audit and control procedures for capital expenditures. Improved operational stability, reliability, and availability through the implementation of IT Service Management framework including best practices in change management, incident management, and configuration management achieving 80% first call incident resolution. Completed data center expansion efforts to accommodate 5 year growth projections of 100% increase in capacity for rich media products and content delivery for global product launches. 01/2000 to 01/2002 Vice President of Operations Company Name – City , State Directed design and implementation of all business plans with scalable, operational support strategy (customer care, provisioning, purchasing, sales, back office) for this start-up company, providing fully managed web hosting and managed security services. Acquired and managed major accounts through top-level presentations with CXO's. Secured commitments for additional funding after debt-for-equity restructuring and reduction in monthly cash flow initiatives were completed. Achieved 100% on-time delivery rating for customer solutions and 80% first-call resolution on all customer requests. Completed multi-phased approach to sales automation and service management business processes through implementation of Siebel's Mid Market CRM suite resulting in end to end customer lifecycle tracking. Achieved service-level availability of 99.99% and reduced server build time from 2 days to 6 hours. 01/1994 to 01/2000 Director of E-Business Infrastructure/ Network Operations Manager/ Telecom Manager Company Name – City , State Developed and implemented strategic plans and nationwide tactical support strategy with service-level management for all desktop applications, data and voice networks, call center infrastructure including ICR/VRU, inbound/outbound predictive dialing, and PBX/ACD. Managed a $26 million budget within 4% of plan across an internal customer base of 20,000 associates supporting over 22 million external customers. Established online financial services brand through account acquisition and servicing including a shopping portal, online auto loan approval, loyalty card, and coupons. Negotiated outsourcing arrangements with external development resources and infrastructure providers for shopping portal (www.capitaloneplace.com) achieving readiness for shopping season. Improved staff-to-desktop ratios by 50%, while reducing work order completion times by 20% and monthly trouble ticket to platform ratios by 23% through restructuring including the establishment of regional support teams, centralizing help desk functions, configuration standards (desktop and server build templates), and a quality assurance/metrics/audit function. Participated in IT charge-back modeling project selecting Network Operations as prototype group to bill back business unit customers. Established management principles through Sportsmind executive leadership development program, geared to provide a common language, linguistic behaviors, tools, and competencies to manage through day-to-day projects, conversations and problems. Co-led an operational imperative to build a standardized project management office producing a formal process for approval, budgeting, and tracking of every project Achieved availability metrics of 99.99% through intelligent inbound/outbound predictive call routing infrastructure supporting over 110 million calls annually, reaching payback in 10 months and improving right party contacts by over 25%. 01/1990 to 01/1994 Manager of MIS Company Name – City , State Education 1998 MBA : Virginia Commonwealth University - City , State B.S : Business Admin. - Management Landmark Forum Franklin Pierce University Univ. of Virginia Darden School Change Mgt - City , State GPA: Magna cum Laude Business Admin. - Management Magna cum Laude Landmark Forum Skills ACD, acquisitions, ABC, ad, advertising, Apple, approach, automation, billing systems, Broadband, Broadcast, budgeting, budget, business intelligence, business plans, business processes, c, call center, cash flow, catalog, CGI, change management, com, configuration management, content, content management, content creation, CRM, clients, customer care, delivery, product development, DVD, Ecommerce, editing, equity, features, film production, finance, Financial, help desk, image, Innovation, ITIL, Japanese, Team Building, Leadership, leadership development, marketing, Market, office, 2000, migration, modeling, enterprise, Network, Networks, packaging, page, PBX, presentations, process re-engineering, process design, producing, project management, speaker, purchasing, quality assurance, retail, routing, sales, Siebel, strategy, strategic plans, Strategic Planning, Unique, video, web hosting, workflow

DIGITAL-MEDIA

FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative  with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Effective communicator Expert in building lasting customer relationships Computer Proficient Leadership skills and abilities   Compassionate mentor Team management Skilled multi-tasker Meticulous attention to detail Accomplishments Coordinated dual department functions for team of 10+ employees. Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer). Preserved an accuracy of 98 % during 3 years of employment at Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks for customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Experience Company Name March 2011 to June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City , State For Fee Services: Monitored multiline phones Addressed patient concerns weekly about hospital fees incurred outside VA Arranged meetings between Fee Services manager and VA patients Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30% Screened and assisted VA patients with bill claims against local hospitals Company Name January 2004 to April 2006 Income Tax Preparer, Jackson Hewitt City , State Prepared income tax returns for 180 clients per tax season via data entry Authorized clients for special company loans Maintained returns for returning clients by creating algorithmic paper system Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems) Oversaw the office in the absence of office supervisor Company Name April 2003 to September 2003 General Merchandise Clerk City , State Maintained $1000-per-shelf store inventory by keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, and scanners) Assisted 50 customers per day with location of store items, item prices, and party pricing Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower Company Name April 2001 to June 2001 Temporary Plant Protection Aide City , State Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries Screened airline passengers (in foreign languages) about their equipment Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S Company Name January 2000 to December 2000 Recruiting Clerk City , State Designed electronic file systems and maintained electronic and paper files. Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams to 500 potential employees per week. Arranged 30 interviews for office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set up recruitment events for potential hires. Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers). Maintained employee information/testing materials via data entry. Company Name November 2013 to Current Assistant Pastor/Language Instructor City , State  For Hebrew language classes: Prepared lesson plans for classes. Designed and prepared syllabuses for all language classes . Tutored language learners. Taught language classes using theories in language teaching/learning. Administered assessments for students entering classes for the first time.  Education Wayne State University 2013 MBA : Linguistics City , State , US Wayne State University, Detroit, MI; BA in Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City , State , US Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007 Northcentral University Master in Education : English as a Second Language City , State , USA Coursework in Education Emphasis in  Expected Graduation Year: 2016 Professional Affiliations Veterans of Foreign Wars, Detroit, MI Military Experience Company Name December 1986 to May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award with one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics

AGRICULTURE

CUSTOMER SERVICE REPRESENTATIVE Summary Recognized for being able to promote exceptional results and productivity from a team of individuals. Six years experience within Contact Center Operations, supervised teams of 20 up to 100 employees. Extensive experience within the Contact Center Operations environment, including daily communications with all levels of leadership supervisor, management. Recognized for ability to multitask and excel at any task assigned, analytical and organizational skills. Skills Microsoft Office Verint Siebel RTA Avaya Operating Systems Vista Windows 7 Windows 8 Windows 10 Experience 08/2015 to Current Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 09/2014 to 07/2015 Customer Service Supervisor Company Name － City , State Provides supervision and leadership to a team of 20 to 60 customer service representatives and through the various communication channels within operations (telephone, e- mail, written correspondence, and web-chat). Met contract specific goals/objectives as required Extensive experience with the Healthcare Marketplace Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals Maintain daily reports regarding adherence, service level, and staffed hours to assure CSR's and team are meeting contract and department goals Assume leadership responsibility for floor management (including agent placement), department tasks, and contact center incentives Work closely as a team with CSR's, other supervisors, customer service managers, and senior site managers within operational areas of the contact center Complete and deliver employee performance appraisals on a monthly and yearly basis and corrective actions as needed Interviewed and hired qualified candidates for CCO customer service representative as well as performed substantial portion of recruitment for new hire employees (including advertising and job fairs) General Dynamics Information Technology. 10/2013 to 09/2014 Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2011 to 10/2013 Customer Service Representative Company Name Handled 100 calls a day while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Practiced Conflict Resolution, refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Education and Training 2013 Associate of Science : Psychology Eastern Kentucky University － City , State Skills administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written

INFORMATION-TECHNOLOGY

TEACHER Accomplishments Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members Awarded with a monetary raise after successful completion of my Bachelors degree program Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays Recognized for work ethics, great customer service skills, and involvement as a team player Experience TEACHER March 2013 to Current Company Name Senior Accountant Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas. Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues. Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues. Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management. Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions. Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits. Review and approve third party vendor invoices for contract compliance accuracy. Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded. Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium. Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium. Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates. Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR). Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort. Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms. Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status. Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members. Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the "transition allowance provision" found on the contract. Awarded with a monetary raise after successful completion of my Bachelors degree program. Administrative Assistant June 2007 to March 2013 Company Name Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents. Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes. Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays. Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases. Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms. Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability. Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software. Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations. Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced. Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures. Maintain a good working relationship with other city employees and the general public providing excellent customer service skills. Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning. Proposed a paperless system within the department and have completed the "Keeping it Green" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis. Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired. Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department. Processed accounts payable documents, and other general accounting transactions. Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up. Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff. Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable. Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments. Recognized for work ethics, great customer service skills, and involvement as a team player. Specialist Program Technician December2005 to April 2006 Company Name Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP). Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis. Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide. Accounting Clerk July 2002 to October 2005 Company Name Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances. Prepared cash balance reports and ensured that bank deposits were accurately recorded. Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices. Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments Developed knowledge in both areas of Accounts Receivable and Accounts Payable. Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable. Education Bachelors of Arts : Business Administration CONCORDIA UNIVERSITY － City , State , US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014 Associates of Arts : Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City , State , US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS High School Diploma High School Diploma, May 1998 Professional Affiliations MAXIMUS, TEXAS ACCESS ALLIANCE to Skills Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota

TEACHER

TUTORING CONSULTANT Executive Profile Motivated, enthusiastic educational leader with 15+ years' experience fostering a cohesive student learning atmosphere conducive to learning.  My  core qualifications include being a licensed reading specialist in multiple states, strong classroom management, public speaking skills, CPR Certified and F.E.M.A.  certified for emergency management situations. Skill Highlights Leadership/communication skills Self-motivated CPR Certified Classroom management Crisis management Patient Core Accomplishments Helped my low functioning readers move from Pre-K level reading to 5th and 6th grade reading levels. Facilitated small reading and writing groups, and phonics groups for grades 6 through 12 . Managed classes of up to 45. Chaperoned multiple field trips and after-school activities. Designed  weekly lesson plans focused on age and level-appropriate material. Designed curriculum based upon student needs. Helped my students reach their IEP goals. Professional Experience Tutoring Consultant August 2014 to Current Company Name － City , State Experience working special needs students. Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Encouraged students to be understanding of and helpful to others. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. English/Social Studies September 2013 to Current Company Name － City , State Developed and implemented daily and unit lesson plans for 6th grade English Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities Developed excellent rapport with students Fostered a classroom environment, conducive to learning and promoting excellent student engagement Participated in parent and faculty conferences Designed lesson plans focused on needs and grade level Instructor for the Voyager Learning Program. Implemented PBIS programs to encourage student participation. Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated with parents throughout the school year. Created a team meeting format to allow parents the opportunity to meet with all of their child's teachers together. Social Studies Teacher June 2007 to June 2013 Company Name － City , State Provided state mandated curriculum and created the school's curriculum for 10th grade World History as well as Advanced Placement World History. Developed and implemented daily and unit lesson plans for 10th grade Global History. Provided Regents study habits and skills after-school and on Saturdays Created inter-disciplinary portfolio projects that were and based on a teacher selected theme. Reinforced skills needed to be successful Administered testing, tracked and analyzed class performance. Conducted group and one-on-one reading and writing activities. Implemented the Workshop Model Familiar with the Danielson Framework. Used the Understanding by Design model, to create unit plans and lesson plans. Implemented AVID strategies such as Cornell Notes and binder organization. Turn-keyed AVID Training to the school staff during professional development Participated in parent and faculty conferences. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. English Language Arts Teacher/Social Studies Teacher June 2002 to June 2007 Company Name － City , State Provided state mandated curriculum Maintained student progress. Maintained student portfolios Reinforced skills needed to be successful. Developed and implemented daily and unit lesson plans for 6th and 7th grade English. Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities. Developed excellent rapport with students. Fostered a classroom environment, conducive to learning and promoting excellent student engagement. Participated in parent and faculty conferences Implemented the America's Choice Readers and Writers Workshop. Designed lesson plans focused on needs and grade level. Coordinated after school tutoring hours, with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Prevention Specialist June 2000 to June 2002 Company Name － City , State Provided state and federally mandated classroom presentations. Performed student background reviews to develop tailored lessons based on student needs. Designed lesson plans focused on age and level-appropriate material Worked with students in discussion groups. Worked with students, in group and individual counseling sessions. Organized school-wide activities including bake sales. Worked closely with school administration. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Alumni Peer Helper January 1997 to June 2000 Company Name － City , State Worked closely with department Assistant Principals. Assisted the Prevention and Intervention Specialists. Worked with individual students in counseling sessions. Worked with students in discussion groups Community activities, such as bake sales. Education Master of Science : School and District Administration , 2010 Touro College － City , State , United States School and District Administration Master of Science : Literacy , 2005 Touro College － City , State , United States Literacy Coursework in Education Bachelor of Arts : Political Science , 2000 St. Francis College － City , State , United States Political Science Coursework in Psychology Coursework in Education Coursework in History Member Phi Alpha Theta Member Pi Sigma Alpha Member St. Thomas Moore Pre-Law Society Professional Affiliations Member National Educators Association Member of the American Psychological Association Member of the American Irish Teachers Association Member of the Emerald Society NYC Department of Education Member of the Irish History and Cultural Studies Committee Member of the Committee for Social and Economic Justice Community Leadership Positions F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016 School Leadership Team, Brinkley Middle School, 2014-2016 Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, with the Salvation Army, 1993-2013 Served on the School Based Support Team at Bryant, High School, 1997-2002 Served on the Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007 Coordinator for Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007 Served on the Data Analysis Committee, Intermediate School 141, 2006-2007 Served on the Academic Intervention Services Committee, Intermediate School 141, 2006-2007 School Leadership Team, Academy of Finance and Enterprise, 2007-2013 Data Analysis Committee, Academy of Finance and Enterprise, 2007-2013 Data Coach for the Social Studies Department, Academy of Finance and Enterprise, 2007-2013 AVID Site Coordinator, Academy of Finance and Enterprise, 2009-2013 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2007-2009 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2010-2012 Building Response Team Member, Academy of Finance and Enterprise, 2011-2013 School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy of Finance and Enterprise, 2007-2013 Principals Cabinet, Academy of Finance and Enterprise, 2011-2012 Senior Adviser, Academy of Finance and Enterprise, 2009-2012 Coordinator of School Activities (COSA), Academy of Finance and Enterprise, 2009-2012 After-school and Saturday School Regents and Advanced Placement preparation, Academy of Finance and Enterprise, 2007-2013 Skills Enthusiastic people person. Goal Oriented. Self-motivated. Team Player. Additional Information N.Y.S. Permanent License for Social Studies 7-12 N.Y.S. Professional License for Literacy Specialist k-12 Mississippi License in Social Studies 7-12 Mississippi License in Literacy K-12 

ARTS

ACTING GRADE 4 CUSTOMER/BRAND Profile Obtain a position that will allow me to utilize my strong abilities, educational background and the passion to work well with others. I am a motivated employee who is highly energetic, outgoing and detail-oriental. Handles multiple responsibilities simultaneously while proving exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Core Strengths Attentive Listener Excellent multi-tasker Strong communication and interpersonal skills Visual merchandising Attention to detail Bilingual Usage of presentation software Cash handling accuracy Time management Ability to work under pressure and to tight deadlines Result driven Work Experience Acting Grade 4 customer/brand Oct 2015 to Jan 2016 Company Name － City , State A typical day as grade 4 is filled with coaching, developing and ensuring the store operations get fulfilled. Supporting and keeping open communication with management. Training and Coaching associates, Monitoring floor coverage and complete workloads.Ensure to maintain a positive work environment both internal and external. Grade 4 is required to work together with management and associates; perform variety tasks as assigned by leader on duty, such as customer engagement and daily operations. Grade 4 priorities are being in charge of Gapcards, Media Ambassador and weekly safety audits. When it comes to brand grade 4 are in charge, running shipment and merchandising and updating refreshers in a timely matter being well informed about remarked. Keeping the stockroom well maintained and keeping visuals up to date. Sales Associate - May 2015 to Oct 2015 Company Name － City , State As a sales associate we demonstrate the finest customer service. We Speak with knowledge and confidence to customers about styles, fits and the latest products. On daily bases we are well informed with our promotions, offers and our sister store as well. We are accountable to maintain the store to meet brand standards. Being part of team gap we have to executes all operational processes effectively. While running task and working brand, all store policies and procedures need to be followed. Having to the ability and confidence to sale Gapcards is one of many main priorities. Knowing the perks and benefits of being a cardholder. Always bring American style to life. Nights and Weekend Manager Feb 2014 to Mar 2015 Company Name － City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving and performance goals. Coach and supported the team to reach our daily goals. Attended meetings each month to voice concerns. Informed customers about all products and services offered by the company. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and appropriate marketing initiatives to maximize sales. Not only business was main focus, also maintain our workplace with structure and peace. Sales Associate Jun 2011 to Feb 2014 Company Name － City , State I would ensure giving exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the store clean and maintained organized stock shelves. Informed customers about product that best suits them and services offered by the company. Selected as a product demo and party host. Processed all sales transactions accurately and in a timely fashion. Education High school diploma June 2012 Leuzinger High School － City , State GPA: GPA: 3.8 National Honors Society, 2009-12 - President, Advancement Via Individual Determination club 2011-12 Class Rank: 12 of 118, Overall GPA 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2010-12 Secretary Key Club 2010-12 Office aid and Teacher's Assistant Bachelor of Science , Psychology and Communication major 2016 California State university Channel Island － City , State Psychology and Communication Major Honors Psychology Society Mentor and Tutor for first year students Community Service Spark - Los Angeles, CA 2015 Community service with Gap Rolling hills estate Helped with running spark night Simple task such as greeting. Providing visitors with proper directions. Meals on Wheels America - Long Beach, CA 2006-Present Twice a year prepare and feed the less fortunate Habitat for Humanity - Los Angeles County, CA - 2011, 2012 Directed Task. Assisted and built with small projects Lawndale Library, 2009 - 2011 Twice a month on Tuesday, would help with the kids after school program.

ARTS

ADVISOR Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skills High customer service standards Call center management experience Proficient in customer account software Strong problem solving ability Conflict resolution proficiency​ Customer Relationship Management software (CRM) Accomplishments Promoted to Call Center Manager in 2002. Experience Advisor 02/2007 to 08/2016 Company Name City , State Supervise a team of over 10 employees Make adjustments on customer accounts as needed Assist itune customers by adding or deleting services and products As an adviser I am the customer's first point of contact representing Apple Support many popular products like iPhones, iPads, MacBooks, and desktop Macs    Healthcare Representative 08/2005 to 02/2007 Company Name City , State Looked up members charts to give lab results apon request.  Assisted Members with appointments, referrals and tranferring to a nurse. Maintained 100% compliance with all hospital and government regulations (HIPPA). Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date. Billing Specialist Supervisor 04/2001 to 08/2005 Company Name City , State Supervised 10- 15 call center employees Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale Education and Training Bachelor of Arts : Business Management 2017 University of Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener who processes the ability to Multi-task

HEALTHCARE

PROJECT MANAGER/CAD DESIGNER Experience 05/2015 to Current Project Manager/CAD Designer Company Name Oversee and manage all commercial and residential iron railing, security door, gate, and window well cover projects. Interact with customers (templating, timeframes, provide design ideas and solutions, etc.). Coordinate installs with in-house installers as well as other contractors. Draft custom hand rails, stair rails, gates, doors along with any other miscellaneous projects using Sketchup Pro. Provide the shop with detailed blueprints, cut lists, and install sheets Answer fabrication questions. 06/2014 to 05/2015 Welder/Fabricator Company Name Make templates for custom handrails. Fabrication and installation of commercial and residential stair railings, deck railings and balusters. On-site welding and fabrication. 05/2012 to 09/2012 Strip vehicles Company Name Strip upholstery (seats, floors, convertible tops, and headliners). Repaired seat foam, chrome, and leather Address Pro, Shipping Company. 01/2010 to 10/2014 Miscellaneous inserting, packaging, and hand work. Education 2014 Grandview High School － City , State May 2015 Pickens Technical College － City , State Certifications Safety in welding *Oxy-acetylene welding and cutting *Plasma torch cutting *Blueprint and welding symbol reading *Positions 1-4 GMAW, FCAW, SMAW with and without backing *Knowledge of destructive and non-destructive testing *Entry level Aluminum GTAW and carbon GTAW *2014 and 2015 SKILLS USA competition *Basic/SMAW/Semi-Automatic Welding Certificate *Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate *Basic/Entry/Advanced Welder Certificate *Advanced Welder Certificate *AWS Entry-Level Welder Certificate *SMAW Structural Welding Certificate *Semi-Automatic Welding Certificate Interests Mechanical Engineering and Design *3D Printing and all Computer-aided manufacturing processes Skills 3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding Additional Information Achievements *Placed 3rd in 2014 and 2015 SKILLS USA State Welding Competition *Maintained 3.6 GPA at Grandview High School *Honors and AP Classes Volunteer Experience *Food Bank of the Rockies Interests / Activities *Mechanical Engineering and Design *3D Printing and all Computer-aided manufacturing processes

DESIGNER

MATH TEACHER Menrit Mansour Professional Summary Educational professional accomplished in organizing teacher curricula, creating full year course pacing guides, creating and implementing engaging and interactive lessons that combine real-life experience and provide the highest level of education for each student. Skills Word, Excel, and PowerPoint •Advanced knowledge and skills in using media tools for teaching purposes such as Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, and Popplet Managing classroom for diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Managing classroom for diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Work History Math Teacher , 08/2014 to Current Company Name – City , State Lead teacher , 01/2013 to 01/2014 Company Name – City , State for Math 7 (4 classrooms) and Intervention for Math 7 (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs, in collaboration with other teachers and Common Core Standards Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Attended and participated in Math 7 teacher focus group to plan weekly lessons and discuss teaching methods and strategies. Student Teacher , 01/2012 Company Name – City , State Lead teacher for Algebra II (3 classrooms) and Fundamentals of Geometry (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners Prepared and administered all formative and summative assessments Attended and participated in Algebra II teacher focus group to plan weekly lessons and discuss teaching methods. Student Teacher , 01/2012 Company Name – City , State Lead teacher for Algebra I (4 classrooms) Prepared all pertinent materials; assigned and graded all class work and homework assignments Prepared and administered all formative and summative assessments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Prepared and administered States exams such as STAR Testing Attended monthly staff meetings to address classroom issues. Student Teacher , 01/2012 Company Name – City , State Assisted teacher in ELL/Sheltered Algebra I classroom Tutored students in Algebra I by preparing them for exams and helped them complete homework assignments Worked one-on-one with bilingual students in their native language Assisted students with weekly vocabulary designed to expand their language and comprehension skills Taught one lesson at the end of the semester and differentiated the materials to meet the ELL students’ needs Conducted a case study for 2 ELL students at various stages in their Language Learning Program. Cash Office Associate , 01/2007 to 01/2013 Company Name – City , State Balance store safe and registers daily as well as make deposits. Work as a cashier, assist customers with purchasing items Maintain a clean environment for workers and customers, and help fellow workers with operating the registers. Work at the customer service desk, assist customers with returns and complaints, answer phone calls, and manage the break schedule for fellow workers. Help floor associates build fixtures and organize merchandise. Work in layaway; assist customers with the proceedings of layaway, and stock layaways. Receptionist/Physical Therapy Assistant , 01/2010 to 01/2013 Company Name – City , State Answer phone calls, schedule patients, make patient charts, complete patient registration and all the billing for the office. Set up patients on the electrical-stimulation machines and apply cold/hot packs as needed. Perform ultrasound for patients as requested by the physical therapist. Assist patients with their exercise prescription as well as train them on proper exercise machine use. Math Teacher , 08/2014 to Current Company Name – City , State Education Master of Arts : Teaching Mathematics , December 2012 University of Southern California - City , State Teaching Mathematics Bachelor of Science : Applied Mathematics , June 2011 University of California - City , State Applied Mathematics Skills Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video

TEACHER

NC AIR GUARD HEALTH SERVICES MANAGER Career Overview A Highly Skilled and Attentive individual seeking a position that provides opportunities for professional growth and development. Extremely motivated individual that will provide prompt, friendly, and professional service at all times. Leadership and Team Building Skill Highlights * Logical and Analytical Thinking Written and Oral Communication * Customer Service Oriented Problem Solving * Motivated Self Starter Critical and Creative Thinking * Over 4 years Medical technician Background Technology Background * Data Processing Functions QUALIFICATIONS Certified Computer Technician * Extremely Customer Service Oriented Highly Reliable Technician * Flexible work schedule Security Clearance * Technology Background Certified Electronic Health Records Specialist Certified Medical Supply Technician Professional Experience March 2013 to Current NC Air Guard Health Services Manager Salary $38,264.88. Performs and directs patient management functions. Interprets communications, directives, and publications. Coordinates release of information functions. Prepares health record copies and abstracts. Coordinates release of information functions. Prepares, files, safe- guards, transfers, and retires health records. Maintains patient locator and suspense files. Prepares, codes, and transmits clinical record cover sheets. Transcribes daily information onto charts. Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals. Performs functions to admit, discharge, and transfer patients. Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities. Prepares and interprets communications, directives, and publications. Prepares patient-related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation. Performs procedures for network referrals. Provides claims assistance and counseling to beneficiaries. Performs and manages resource management functions. Prepares financial statements and subsistence stock records. Compiles information, subsistence accounting, and prepares statistical reports. Performs market analysis and business-case analysis. Coordinates Third Party Collection (TPC) activities and prepares necessary reports. Assists in manpower surveys and developing manpower standards. Identifies manpower standard exceptions and deviations. Screens medical records to gather data for medical audits. Analyzes workload and cost data necessary to validate manpower requirements and develops adjustments and projections to support clinical or mission changes. February 2013 to August 2013 NC Air Guard Computer Technician 38,264.88. Performs client-level information technology support functions. Manages hardware and software. Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures. Performs client-level voice network functions. Manages hardware and software. Performs configuration, management to include adds, moves, changes, and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with voice systems. Removes and replaces telephone instruments. Reports security incidents and executes corrective security procedures. Performs client-level Personal Wireless Communication Systems (PWCS) functions. Manages hardware, software, and Controlled Cryptographic Items (CCI). Performs configuration management and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with PWCS. Removes and replaces components and peripherals to restore system operation. Reports security incidents and executes corrective security procedures. Reports spectrum interference incidents. Company Name June 2009 to May 2012 HealthCare Supply Specialist 32,000. Operates and supervises the base medical equipment management office and non-medical material support. Validates and coordinates equipment requests. Monitors expense and investment equipment fund programs. Ensures in-use equipment asset inventories are accomplished and necessary corrective actions and documentation is taken. Provides and monitors non-medical supply and equipment support. Inspects reviews and evaluates medical materiel support. Conducts periodic internal inspections of medical materiel for compliance with policies, procedures and directives. Analyzes reports and records and takes necessary corrective action. Ensures effective support is provided for all customers. Visits supported activities. Performs medical materiel functions. Establishes and ensures timely and efficient management of excess materiel and equipment. Receives and inspects incoming supplies and equipment. Applies special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous materials and refrigerated or frozen materials. Provides and maintains medical kits and sets. Delivers supplies and equipment to supported activities. Education University of Mount Olive 2014 Bachelors of Science and Business : Health Care Management Skills accounting, business-case, charts, hardware, configuration management, counseling, client, documentation, financial statements, graphs, information systems, information technology, market analysis, materials, office, Monitors, network, operating systems, peripherals, policies, publications, staffing, telephone, troubleshooting

HEALTHCARE

MEDICAL BILLING SPECIALIST Skill Highlights Microsoft Office products such as Word, Excel, Access, and PowerPoint Can type 60 words per minute Experience with face-to-face customer service interaction Experience with communications with external clients via email and conference calling Can create and maintain detailed records of any given project or task Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners) Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.) Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology Intermediate experience with ICD-10 coding Professional Experience July 2014 to December 2015 Company Name City , State Medical Billing Specialist Run daily report of charges ready to post for claims Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes Re-code CPT codes for specialized billing (i.e., charges for Medicare patients) Add appropriate modifiers as needed and/or requested by contacts at facility site Submit charges in correct RVU order while following NCCI guidelines Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls Inform site contacts of any charges nearing timely filing limits Use PrimeSUITE software for charge entry Work with Insurance AR reps to resolve any denials/issues with submitted claims Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances) Site was a multi-specialty, multi-practice operation with roughly 25-30 providers Charges submitted range from retail clinics to hospital procedures/surgeries. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for multiple physicians. Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Quickly responded to staff and client inquiries regarding CPT codes. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Communicated with medical transcriptionists regarding patient medical records. Posted charges, payments and adjustments. Performed quality control of the data entry system to verify that claims and payments were posted correctly. January 2012 to March 2013 Company Name City , State Imaging Specialist I Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes. September 2011 to January 2012 Company Name City , State Cashier Handled customer transactions such as sales. Responsible for handling and counting large amounts of cash. Offered product insurance to customers when applicable. Ask for and/or offered customer rewards card to all customers. May 2010 to November 2010 Company Name City , State Cashier Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end. April 2006 to August 2006 Company Name City , State Cashier Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department. Education and Training May 2006 Northgate High School City , State High School Diploma Columbus State University City , State Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia Skills AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type

ARTS

CONSTRUCTION MANAGER Summary Construction/Masonry offering extensive experience with heavy equipment operation. Willing and able to learn new skills. Dependable and hard-working with more than  5 years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Accurate measurements and estimates Residential construction Leadership Exceptional problem solver Tiling Construction machinery operation Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Problem solving Mathematical aptitude Plumbing Structural and architectural pre-cast concrete ​Driver of companies 26ft Flatbed Trucks Accomplishments Led a crew of 3 general construction laborers. Experience 01/2011 to Current Construction Manager Company Name Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Installed, repaired and rebuilt tile, brick and stone surfaces. Documented daily equipment inspections and submitted daily inspection forms to supervisor. Performed daily maintenance to the machines Operated equipment safely and efficiently at all times. Loaded proper materials while abiding by all safety and legal standards. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Cleaned all construction areas to avoid hazards. Mixed and laid concrete to raise top of manhole to the street level. Completed indoor and outdoor residential and commercial construction projects. Arranged and stored materials, machines, tools and equipment. Cut materials to specified sizes for installation using power saws and tile cutters. ​ ​ 01/2008 to 01/2011 Project Manager Company Name Transported materials, tools and machines to installation sites. Loaded proper weight requirements before leaving the pit. Operated equipment safely and efficiently at all times. Serviced and maintained vehicles and heavy equipment. Transported materials, tools and machines to installation sites. Cut materials to specified sizes for installation using power saws and tile cutters. 01/2005 to 01/2008 Warehouse Manager / Steel Tier Tested machinery, equipment and parts to identify any defects. Assembled and installed wiring, electrical and electronic components. Assembled and maintained physical structures using hand and power tools. Briefed new team members on procedures and project goals. Ordered supplies, tools and equipment. Read manufacturer manuals, diagrams and specifications prior to repairing equipment. Coordinated schedules with various construction departments in plumbing works for new and existing buildings. Cleaned drains and plumbing fixtures. . Education 2004 Diploma North Rockland High School Languages Bi-Lingual (English / Spanish) Skills Microsoft Word Microsoft Excel Group Leader Able to read BluePrints

CONSTRUCTION

ENGINEERING SPECIALIST Summary Accomplished, ambitious and influential team leader with 24 years of diverse project management experience spanning the design, manufacturing, operations, logistics, systems engineering and test & evaluation disciplines. A jack of all trades, out of the box thinker, tackling and resolving the most challenging problems encountered by the organization, by utilizing sound judgment and experience. Demonstrated ability to manage projects of significant importance to the program while meeting cost, schedule and scope constraints set by stakeholders. Certifications Project Management Professional (PMP) - 2011 Highlights Project Management Secret Clearance Risk management Performance tracking and evaluation Team building Project analysis Leadership mentoring Business and requirements analysis Operations management Decisive leader Experience Engineering Specialist 01/2004 to Current Company Name City , State •Extensive planning, coordination & systematic execution led to a cost savings of $1M, meeting all contract deliverables during a 1.5 year test program. •Bid & proposal lead for the IPT, efforts resulted in convincing customer to add additional scope, increasing contract value by $1.2M. •Co-authored & presented multiple professional papers to symposiums, one of which was selected best paper by the Military Sensing Symposium. •Project manager on highly visible competitive project with significant influence on future contracts valued in excess of $75M. •Considerable experience & knowledge of project management, from small to medium projects ($150K-$49M). •Managed program risk for multiple projects, bringing several long term risks to closure through engaged leadership & optimization of dated processes. •Experienced in development of business development campaign plans, technology road maps & marketing efforts for large scale programs. •Demonstrated ability to work without supervision & manage a distributed workforce to accomplish project deliverables on time & within budget. •Led complex modification efforts for combat vehicles which totaled more than $3M per vehicle. •Success designing project metrics for various types of projects; tracked & brief these metrics to senior management. •Managed contract survivability requirements for ACAT1 program under OSD DOT&E oversight. •Designed breakthrough vulnerability reduction technology for GDLS pending patent. •Managed over 30 external contractors from initiation to project closeout. •Working in an ISO9000 certified organization, experienced with process development & improvement. •Conducted briefings on project results to various audiences ranging from corporate executives to general officers covering the appropriate level of detail at each level. •Experienced with the security & processes of COMSEC devices, weapons and classified IT resources, over 14 years experience working in a classified environment. Senior Technical Support Specialist 01/2002 to 01/2004 Company Name City , State •Developed the first platform integrated Battle Damage Assessment & Repair (BDAR) program for the Expeditionary Fighting Vehicle. •Able to troubleshoot combat vehicle subsystems & conduct root cause analysis to identify source of failures, writes corrective action proposals to address issues. •Authored & validated Battle Damage Assessment and Repair tasks into Interactive Electronic Technical Manual (IETM). •Designed platform specific BDAR kits for both operator & maintainer while staying within a stringent weight and monetary budget. •Developed a program standard for marking all fluid & electrical lines on combat vehicles to allow for quick recognition and repair on the battle field. •Responsible for budgeting, planning, resourcing, & execution of contractor support for BDAR related events, including: armor characterization, ballistic vulnerability testing & full up system live fire. •Responsible for contractor deliverables including: Technical Manuals, BDAR kits & training materials. Tank Platoon Sergeant 07/1991 to 01/2002 Company Name City , State •Tank Platoon Sergeant of 70 soldiers during peacekeeping & combat operations. •Graduated in top 10% of class for all professional development courses attended. •Identified as one of the top 5% of the Army's tankers by graduating the Abrams Master Gunner School which has a failure rate of 85%. •Responsible for the planning, resourcing, and execution of gunnery training, incorporating both simulation and live-fire exercises, for 14 M1A1 tank crews (56 soldiers) in a tank heavy division •Maintained & accounted for twelve tactical vehicles, resulting in a 98% operational readiness rate while deployed. •Selected as soldier of the month/quarter on three separate instances in a unit of 5000 personnel. Education Graduate Certificate : Project Management 2010 University of Maryland University College City , State MBA : Management 2004 Strayer University City , State Bachelor of Science : Internetworking Technologies 2003 Strayer University City , State

ENGINEERING

SENIOR INTERIOR DESIGNER Professional Summary Interior Designer with diverse experiences working on commercial projects throughout the United States utilizing AutoCAD. Design experiences include commercial, facility planning, education, government, healthcare, retail and residential. Proven abilities to work on projects independently or as part of a team from inception at programming meetings to completion with budget reconciliation. Skills Proficient in Autocad Time management Organized Strong verbal and written communicator Detail oriented Building codes knowledge Permitting and administration knowledge Bidding procedures Motivated self-starter Work History Senior Interior Designer , 02/2012 to 11/2014 Company Name – City , State Independently developed fit studies, pricing plans, and construction documents for permit. Worked with leasing agents to obtain program requirements, project scope, and develop fit studies. Prepare comprehensive design and construction documents with notes, details, and schedules as required that comply with all applicable acts and codes related to project municipality. Submit plans to in-house permit expeditors for permit and in-house construction team for execution. Verified that construction detail documentation conformed to quality assurance and best practice standards. Completed comprehensive code compliance evaluations. Reviewed and discussed zoning laws, fire regulations and building codes with healthcare and governing agencies. Utilize AutoCAD with AEC, Excel, and Microsoft Word software programs as required to manage assignments. Interior Designer , 05/2004 to 02/2012 Company Name – City , State Worked independently on projects directly with client or through a landlord representative. Completed architectural construction document set as well as mechanical and electrical construction document set with consultation. Worked on diverse buildings such as mixed-use buildings, warehouse and class A office buildings. Visit site to prepare as-built AutoCAD plans and note field conditions. Calculate B.O.M.A. square footages for landlord and maintain rent schedule. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Coordinate plans with structural, electrical and mechanical engineers. Submit plans to appropriate county for permit. Utilize AutoCAD and Microsoft Word software programs as required to complete and manage assignments. Interior Designer , 10/2000 to 05/2004 Company Name – City , State Worked on projects independently with clients. Completed architectural construction document set. Conduct client meetings to develop program requirements, visit site to prepare as-built AutoCAD plans and note field conditions in order to develop fit studies and revise as required for client approval. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Utilize AutoCAD and Microsoft Word software programs to complete and manage assignments. Interior Designer , 09/1997 to 10/2000 Company Name – City , State Established timelines to manage multiple projects simultaneously to assure move dates were met. Worked with architects to better integrate design intent into construction document package. Set up meetings with clients to develop program requirements. Prepare a Design Fee Proposal outlining the scope of work and associated fees. Perform site visit to prepare as-built AutoCAD plans. Develop fit studies. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Conduct and issue minutes for meetings and construction management. Utilize AutoCAD and Microsoft Word software programs to complete and manage tasks. Senior Project Manager , 12/1993 to 09/1997 Company Name – City , State Assigned to Maryland National Bank merger with NationsBank which was comprised of five high-rise office buildings in downtown Baltimore. Supervised and coordinated a team of six interior designers. Also assisted with Richmond, Virginia merger projects. Develop program requirements with client and prepare fit studies. Create or update base building and as-built AutoCAD plans. Prepare comprehensive design and construction documents with details and schedules that comply with all applicable codes and acts. Specify and coordinate all activities with furniture procurement and acquisition. Coordinate schedule and project implementation with client's construction management firm. Utilize AutoCAD and Fac/aide software programs as required to complete and manage tasks. Consultant , 07/1993 to 12/1993 Company Name – City , State Worked as part of a team as well as independently on assigned projects. Worked on commercial and healthcare projects. Prepare complete design and construction documents for assigned projects based on client's programming requirements on AutoCAD. Obtain programming information, specify furniture and schedule projects as required. Conduct site visits to provide accurate as-built conditions, determine square footages and prepare space studies. Project Manager , 09/1989 to 07/1993 Company Name – City , State Independently worked on eight to twelve projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices. Worked with a special task force to prepare multiple space consolidation studies to consolidate 17 floors of the downtown headquarters to the five-building Mt. Washington campus. Was assigned to a special team to coordinate all branch office computer room upgrades. Direct all outside consultants, trades and team members through planning, design, construction and furniture procurement and distribution from initiation through completion. Insure that projects are completed within established budget and schedule and reconcile budget to management. Research national and local codes and acts for buildings and life safety to insure projects meet or exceed guidelines. Calculate rent schedules monthly with accurate rentable square footages by B.O.M.A. for Baltimore headquarters. Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project and Earnest as required to complete tasks. Interior Designer , 01/1984 to 09/1989 Company Name – City , State Assisted interior design staff until skills were developed to independently complete projects. Independently worked on six to eight projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices. Research, develop and design effective floor space using systems furniture. Responsible for all activities in the design and implementation of space plans including determination of space requirements, construction documents and furniture specifications. Thorough working knowledge of AutoCAD, AEC Architectural Template and IBM Storyboard. Education Bachelor Fine Art : Interior Design, Art History Minor , 5 1984 Maryland Institute College of Art - City , State Interior Design, Art History Minor Fine Art Curriculum , 1 1980 Towson State University - City , State Fine Art Curriculum Accomplishments Numerous programs, conferences and seminars related to the field. All were approved CEU courses for CID and/or IIDA. Affiliations Former Member: Certified Interior Designer - Maryland (CID) International Interior Design Association (IIDA) - Board member as Past-President 1998 to 1999, President 1996 to 1998, President Elect 1995 to 1996, Treasurer/Secretary 1994 to 1995 Nature Conservancy National Trust for Historic Preservation Skills AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades

DESIGNER

IT MANAGER Summary IT Product Manager bringing 13 years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms. Highlights Enterprise platforms Consumer software specialist Project tracking Hardware and software upgrade planning Product requirements documentation Certified Information Security Manager Self-directed Budgeting and resource management End-to-end product lifecycles Collaborative Accomplishments Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program. Experience 10/2003 to Current IT Manager Company Name － City , State Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server. Administered Nortel Meridian PBX Phone System add/removing accounts. Provided hardware and software support for internal & remote users. Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks. Purchase company equipment (computers, printer, and telephones). Design training manuals for new user orientation. 04/2000 to 07/2002 System Support Technician Company Name － City , State Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network. Processed customer services order, interacting with field technician, and managing corporate accounts. Build private network connections from AT&T domestic office to remote locations internationally. Providing product support and training for remote field technicians. Test and configured bilateral switches & routers over ATM/Frame Relay Platforms. 04/2000 to 02/2002 Network Support Specialist Company Name － City , State Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers. Monitor server performance for network connectivity. Install and configure software upgrades, PC, and Laptop support. Maintain, monitor, and complete all service documentation for account performance. Participate with management in defining, developing, and executing plans to accomplish support objectives. 06/1999 to 10/1999 Network Support Technician Company Name － City , State Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support. Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97. Managed and tested Ghost images to be used as standard loads for all newly deployed platforms. 05/1999 to 06/1999 System Support Technician Company Name － City , State 40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise. Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. 08/1996 to 04/1999 System Administrator Consultant Company Name － City , State Provide training and support for various software applications to increase user productivity and network efficiency. Administer domain accounts and resolved network security issues. Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. Supported six network servers and 120 clients. Education February 2002 Bachelors of Science Devry University － City , State GPA: GPA: 3.2 / 4.0 GPA: 3.2 / 4.0 Skills 10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards

AUTOMOBILE

CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience in the field, I have accumulated an extensive working experience, education and team building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability. Experience Construction Safety Manager , 07/2015 to 02/2017 Company Name － City , State As the Safety Manager I was responsible for all safety matters in the Northern California area. Trained my workers in fall protection, excavations, confine space and all energy LOTO. Would also inspect all certifications on crane operator. Would read all MOP, JHA for all major task. Performed daily walk through at all work areas. Would look to identify unsafe conditions or acts and assist in correcting them. Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause analysis. Work in conjunction with Project Managers and sub- contractor management to maintain compliance to Federal, State and Local regulations. Construction Safety Manager , 04/1998 to 11/2014 Company Name － City , State As Safety Manager I am responsible for all documentation and credentials in order to work on our job sites. Assist job site Superintendent with pre-construction safety. Safety orientation and training for new hires. Performed daily walk through several times a day. I would assist in correcting all environmental issues. Have safety tailgate meetings every morning at each job site. Go over all JSA & MOP for that day and it was written. Would make sure every worker was on and read the JSA. Performed accident reports and investigations. Would write a root cause analysis. Review Contractor safety submittals and resolve deficiencies. Responsible for Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained all OSHA & ANSI safety standards for all. Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations. Accomplishments Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source). Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source. Was able to save time, increase productivity and save funds. Employee of the year in 2005 Summary of Qualifications HAZARDOUS WASTE CERT. (2015)  OSHA 500/510  AUTH. to      TRAIN ENVIRONMENTAL & SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR / FIRST AID EXCAVATION, TRENCHING and SOIL Mech. (OSHA 3515)  LOTO Electrical & Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate of Science : Construction Management , 2004 San Jose State Management aspects of installations of new commercial and Industrial building. *  Looked at codes from a builders point. OSHA SAFETY CLASSES , 2007 SAN DIEGO STATE Ext. － City , State , USA OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills being Bilingual English and Spanish. Skills • Building inspector ICC/IBC and ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM)  • Electrical Safety High Voltage & Low Voltage  • Overhead Cranes & Jib Hoist Inspection • NFPA 70E Electrical Safety  • Grounding and Bonding Electrical Systems

CONSTRUCTION

GENERAL MANAGER Summary company that would offer growth within the organization. I am easily adaptable, maintain a high regard for attention to detail, and I bring a strong background in coaching/development of teams. I am looking to work for a company that will utilize my talents to the fullest while offering opportunities for growth. I want to work within a partnership that will challenge me to my fullest potential. Highlights Retail inventory management Store opening and closing procedures Store operations MS Office proficient Outstanding communication skills Exceptional leader Team-oriented Recruiting and interviewing Accomplishments I have often been depended on for training new managers and staff from different locations within the company I work for.  I am currently working on rewriting the Standard Operation Procedures manual as I am fully knowledgeable of the company's standards and policies.   Experience General Manager 10/2013 to 09/2016 Company Name City , State Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Design and implemented customer satisfaction metrics. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service.  Analyzed marketing information and translated it into strategic plans. Contributed to merchandising ideas at team sale meetings. Worked closely with the district manager to formulate and build the store brand. General Manager 05/2010 to 06/2013 Company Name City , State Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained all new managers on store procedures and policies. Completed weekly schedules according to payroll policies. General Manager 09/2008 to 07/2010 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. General Manager 11/2002 to 08/2008 Company Name City , State Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Wrote order supply requests to replenish merchandise. Worked closely with the district manager to formulate and build the store brand. Trained all new managers on store procedures and policies. Completed weekly schedules according to payroll policies. Opened a new store location and assisted in recruiting and training new staff. Apparel Manager 09/1998 to 08/2002 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings. Education Associate of Science : Biology Florida International University City , State Biology Languages fluent in Spanish and some Italian Skills Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent in Spanish, Staff Development, 55 WPM, Visual Merchandising

APPAREL

GRANTS MANAGER Summary Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization. Skills Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation. Experience Grants Manager December 2009 to July 2014 Company Name － City , State Perform due diligence on potential grant opportunities and monitor current funds portfolio. This included reading all government updates on healthcare research funding, related financial matters and audits. Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion. Have been appreciated and respected for my hard working skills and eagerness to learn. Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines. Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs. Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international). This role enabled me to become an excellent team player. Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs. Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program. Also assisted the Program's clinical finance and administrative activities. Grants Manager January 2008 to June 2009 Company Name － City , State Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases. Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections. Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs. Manager - Corporate Banking May 2004 to August 2006 Company Name Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring. Thorough knowledge of credit policies & financial statement analysis of clients. Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing. Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management. Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue. Handled legal cases pertaining to public/right issues managed by the bank. Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx. Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies. Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures. Education Master of Philosophy : Organizational Dynamics Leadership Management , 2013 University of Pennsylvania － City , USA Organizational Dynamics Leadership Management Certified Research Administrator, CRA 2011 Research Administrators Certification Council New York, USA Certification - Investment Banking : 2007 MBA : Finance , 2004 Finance Bachelor of Commerce : Finance , 2002 Xavier Institute of Management and Entrepreneurship － City , India Finance Diploma : Computer Applications , 2000 Mount Carmel College － City , India Computer Applications Masters : Business Administration Investment Banking Training Institute － City , USA Intensive financial analysis and modeling boot camp Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration Bureau of Data Processing Systems － City , India

BANKING

SALES ASSOCIATE Professional Profile Reliable Sales Associate experienced in retail sales, well trained in product placement and merchandising. Extensive experience in inventory management and shipment processing. Knowledgeable of the fashion industry, including current trends. Enthusiastic, trustworthy and fashion-savvy; with proficiency at building positive relationships with new and existing customers by offering superior customer service. I am  proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker, friendly, knowledgeable and persistent team player, always pushing the people around me to do that extra step. Along with retail, I have worked in the culinary field as an important aspect to the restaurant, being rewarded with promotions due to hard work and dedicated time. Qualifications  Merchandising Stocking Retail Sales Credit card Transactions Meeting Sale Goals consistently Documentation familiarity Accurate money handling Sales expertise Customer oriented  Verbal/written communication Active listening skills Upselling Strong interactive skills Internet marketing Social and new media Point of Sale (POS) system operation Passion for customer satisfactions  Cash register familiarity  Inventory control Outgoing personality Team-player mentality  Experience Sales Associate 01/2016 to 05/2016 Company Name City , State Priced merchandise, stocked shelves and took inventory. Maintained established standards, including window, sales floor and promotional displays. Operated cash register for cash and credit purchases. Completed all point of sale opening and closing procedures, including counting contents of the register. Educate customers of the brand to incite excitement about the company's missions and values. Cleaned and organized the store Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request.  Hostess/Server 07/2015 to 01/2016 Company Name City , State Greet people Take orders Preform side jobs (ex:clean tables) Answer phones and anywhere else I was needed by staff momentarily. I was promoted from food runner to hostess and then to a server over the year I've worked there. Listened to customer needs Completed purchases with cash, credit and debit payment methods. Trained new employees Skillful on promoting food items Sales Associate 05/2015 to 11/2016 Company Name City , State Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls professionally with knowledgeable responses. Developed and executed sales promotions. Provided knowledge on product and service information. Maintained up-to-date knowledge of customer buying habits. Crew Member/ Assistant 01/2013 to 07/2015 Company Name City , State Organize desks and work areas. Inventory Cut lawns, trim hedges, Blower work Filing work and setting appointments Using computer programming Excel to input management information Listened to customer needs and preferences to provide accurate advice. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits. Education Plantation High school City , State , USA Graduate in August of 2016 Affiliations CPR & AED certified & SERVSAFE certified Personal Information I work very efficiently around people, or stressful situations. I am friendly and easy to get along with; I enjoy positive environments and I like to add a positive tone to any surrounding environment. Authorized to work in the US for any employer. Awarded in ServSafe 2015, passing the National Exam when the exam was provided to culinary students 3&4 at my school. I also participate in the Culinary club from August 2014 to 2016. Along with the Key club from November 2015 to 2016 (Community service club, working most of the time in no profit areas). Also joined a Fashionista from 2014-2016, group which we went to around to organizations donating old clothes and accessories. After my extensive participation and planning I was promoted to President of the Club. Skills Cashier, Filing, Inventory, Leadership qualities, People skills, Tables, Team work, Answering phones, Good People Skills, Lead by example mentality  Meeting Retail Goals efficiently.

SALES

BUSINESS OFFICE MANAGER Professional Summary To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset. Licenses Bachelor's of Science in Health Administration , Certified Medical Billing Specialist Health Information Management Certificate Certificate in Electronic Medical Records Medical Office Admin Certificate Skill Highlights Microsoft Word and Excell, Medisoft Billing Software, CAD, ARCommand -Billing Software Medicare/Medical and all other Insurance/Private Billing. Advanced knowledge in HMO and Managed Care, Computer literate, quick and easy learning skills, Able to work under pressure. Excellent Organization Skills, Team Leader. High Typing Skills minimum of 70 + wpm.. Excellent Communication, Spelling, and Writing Skills High skills in business management and knowledge of supervising employees. Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Extensive anatomy/physiology knowledge Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Neurology billing expertise Certified coding instructor CPT and HCPCS coding Internal medicine billing HIPAA compliance Medical billing software Strong planning skills Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience January 2009 to Current Company Name City , State Business Office Manager Employee Management New hire training Hiring/ Termination Verbal and Written Notices Writing and implementing department Policies Management of Employee task assignments/follow-ups Customer Service for Patient Accounts Management Medicare and Medi-Cal, Insurance Appeals and Grevences Hearings with the State and Federal Judge CMS Updates and guidelines/trainings Setting individual employee Goas/Achieving Overseeing Patient Accounts to control Accounts Receivables Managing and overseeing Medical Records/Archived records to keep compliance CPT, HCPCS Coding Keeping employees updated on HIPPA Compliance Providing ongoing training and continuing education to my department employees Overseeing Accounts Receivables Working with Law Offices on Subpoena Requests Maintaining department accuracy and cash flow of the company January 2008 to January 2010 Company Name City , State Healthcare Administrator Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing. EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service. January 2000 to January 2008 Company Name City , State Business Office Supervisor Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System. Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls. Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department. Education and Training 6/13/2009 University of Phoenix City , State Bachelor of Scianence : Health Administration Health Administration 2005 LA Valley College City , State AA Degree : Program Chemestry Program Chemestry 1999 Concord College Certificate-Diploma Colorado *Medical Claims and Billing Specialist Ulysses S. Grant High School City , State High School Diploma 1993 ANC Computer School State , Armenia Certificate Computer High Educational Establishment *Microsoft Word, Excell, MS DOS Professional Affiliations 2006-2007 Honored Member of Cambridge of Who's Who Languages Armenian, Russian, English, Spanish. Skills Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written Additional Information AWARDS/RECOGNITIONS AND CERTIFICATES 1999 Science Fair- Honorable Mention 2000 Bronze Medal Recipient 2000 Community Centers, Inc. - On Job Training/Administrative Assistant 2001 Community Centers, Inc. - WIA Participation 2001 Certificate of Continuing Education in Management Skills 2004 Dean's List-LAVC 2005 Certificate of Completion Medical Services eTar Training by DHS 2006-2007 National Dean's List

HEALTHCARE

ENGINEERING SUPERVISOR Summary I am a Mechanical Engineer with 8 years of product design experience with an emphasis on non-metallic materials used in oil field-related equipment, as well as a year in HVAC experience. Proficient in CAD and FEA software, I am also experienced with ISO document control processes and ASTM/API/NORSOK requirements. My leadership skills are exemplified by my dedication, strong work ethic, and ability to motivate colleagues through example. I am seeking a position with an industry-leading manufacturing and design corporation, and I believe my work experience and management skills render me an excellent candidate for this position. Highlights Plastics Manufacturing Processes Process Engineering & QA Management New product design and development Proficient in AutoCAD, Bluehill testing software, Solidworks, Algore FEA, Matlab, Microsoft Office *ISO 9001/AS9100 standards ASTM Material testing and chemical evaluations of materials Design and drafting of custom seal solutions Experience with ProE, Ansys, LabView Experience Company Name June 2010 to Current Engineering Supervisor City , State 33 million global manufacturer and supplier of precision machined plastic and composite components Lead designer of high pressure choke and gate valve seals used widely throughout oil field Upheld quality standards that earned the AccuSeal facility ISO 9001 and AS9100 certification Created material specifications and performed physical property testing of materials to ASTM standards Develop and conducted process qualification for PEEK injection molding and PTFE compression molding processes used at AccuSeal Oversaw NORSOK and API qualification on PEEK and PTFE materials for Accuseal facility Project lead on building and implementation of HPHT testing equipment for AccuSeal. Company Name June 2007 to June 2010 Design Engineer City , State 200 million global manufacturer and supplier of sealing components Designed and developed new sealing solutions for oil field service ranging from pumps, downhole tools, and subsea equipment using rubber, plastic, and composites materials Preformed material evaluation for chemical and physical compatibility with customer applications Created custom application testing such as compression force, pressure blow downs, cyclic bending and wrote test reports on various seals for customers seals Energy Testing and Balance (Austin, TX) Testing and qualification of Industrially HVAC systems. August 2006 to May 2007 Project Engineer Qualified instillation of HVAC systems in new and renovation academic facilities throughout Texas. Performed flow calculations using AMD multimeters, vibration measurements, and electrical measurements. Participated in weekly site meetings with other contractors to review and report open action items, keeping project on schedule. Delegating work to other contractors ensure timely completion. Education University of Texas 5/2006 BS : Mechanical Engineering City , State Mechanical Engineering FE-Texas 4/2010 Skills academic, Ansys, API, AutoCAD, Balance, drafting, HVAC, ISO 9001, LabView, Manufacturing Processes, materials, Matlab, meetings, Microsoft Office, multimeters, oil, Process Engineering, processes, product design and development, Project lead, quality, QA, renovation, testing software, Solidworks

ENGINEERING

CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 to Current Company Name – City , State Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects. Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion. Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues. Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction. Adhere to HIPPA guidelines. Perform other duties when assigned Customer Care Representative 03/2017 to 04/2019 Company Name – City , State Resolving customer inquiries and problems through effective interaction with both internal and external staff‚ particularly in the areas of marketing‚ enrollment‚ provider relations‚ Customer Care Center and claims. Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚ providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and sees those calls through to completion. Utilizing appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems. Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits. Employs strong interpersonal skills in order to handle difficult calls courteously and professionally. Document calls in accordance with departmental policies. Work with peers to solve problems and promotes teamwork. Makeup Artist 03/2013 to 07/2014 Company Name – City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Server/Waitress 08/2009 to 05/2014 Company Name – City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Skincare Specialist 07/2006 to 06/2009 Company Name – City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name – City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Work History Server/Waitress 02/2009 to Current Company Name - City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Makeup Artist 03/2013 to 07/2014 Company Name - City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Skincare Specialist 07/2006 to 06/2009 Company Name - City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name - City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Education High School Diploma West Roxbury High School - City , State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient in cash management QQuick learner Floor set design expertise, Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers.

ADVOCATE

SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month. Developed highly effective sales training strategies as Sales Manager of a 12-person team. Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year. Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP). Experience Sales Manager May 2011 to Current Company Name － City , State Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas. Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process. Respond to potential customer service concerns. Ensure customers receive the best customer experience and seek out opportunities for self-development. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Addressed customer inquiries and resolved complaints. Created and directed sales team training and development programs. Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State Manage the branch staff including hiring, training and development, and performance management. Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards. Demonstrate leadership proficiency in sales, service, operations, and management. Responsible for consistently meeting or exceeding branch sales performance standards. Manage and motivate staff consistently and fairly. Develop a sales environment through creative and promotional activities. Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns. Demonstrate commitment to consistently deliver positive customer service to achieve customer retention. Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing. Oversee loan turnaround times to ensure quality customer service. Establish professional networks by building a referral base and providing resources to "centers of influence" on industry trends and bank products. Initiate, complete, and maintain customer profiles. Support customer on-boarding process through follow-up. Achieve results through managing, motivating and coaching staff in sales and service efforts. Display professional verbal, written and interpersonal communication skills. Represent the bank in the community. Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans. Work with customers on the phone and in person throughout the credit application and approval process. Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less. Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS). Proven ability to self-source leads and to create profitable business relationships with referral partners. Education Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude Computer Information Systems General Business with Honors Magna cum laude Recipient of [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written

SALES

ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, non-profit and retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience 11/2007 to Current Admin Operating Room Administrative Coordinator Company Name － City , State Schedule and maintain the main operating room and surgical day care schedules for physician. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations. Successful adjusting to stressful conditions. Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. Train new hires ensuring ability to efficiently perform assigned tasks without supervision. Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens. Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability. 09/2015 to 05/2016 Mental Health Counselor - Intern Company Name － City , State Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community. Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery. Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery. Acted as client advocate and coordinated required services and resolve crises. Maintained 90% productivity of billable services on a daily basis. 01/2013 to 05/2013 Healthcare Worker Assistant - Intern Company Name － City , State Conducted intake and assessment of families and determined the appropriate services needed. Counseled individuals in personal, academic, financial and career concerns. Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency. Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL). 05/2010 to 04/2015 Operating Room Surgical Scheduler Company Name － City , State Reviewed insurance and financial information with patients. Ensured timely and accurate distribution of daily surgery schedules. Schedule patients' surgical appointments and maintain up-to-date confidential of patient files. Trained and mentored new employees. Maintained high levels of all departmental policies and procedures, J.C.A.H.O. and the Health Insurance Portability and Accountability Act (H.I.P.A.A.). 07/2002 to 07/2010 Dietary Assistant Company Name － City , State Maintained established standards of sanitation, safety and food preparation. Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines. Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service. Followed infection control guidelines for sanitizing equipment and cleaning the preparation room. Ensured equipment and work area are sanitized and maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE : Mental Health Counseling & Crime Justice Suffolk University － City , State Mental Health Counseling & Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE : Psychology Suffolk University － City , State Psychology May 2013 BACHELOR OF ARTS DEGREE : Sociology Health Medicine and Body Suffolk University － City , State Sociology Health Medicine and Body May 2009 Bunker Hill Community College － City , State Criminal Justice & Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice & Psychology Languages Fluent in French & Creole Additional Information Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery

HEALTHCARE

BRANCH BANKER Summary Secure a position that will utilize my strong communication and organizational skills, customer service background and ability to work well with people. Skills Notary Medallion Microsoft Word, Excel Detail oriented Experience 07/2004 to Current Branch Banker Company Name － City , State Provide exceptional customer service to all business and retail customers Understand financial needs of customers while building and deepening relationships Open and service customer accounts in an efficient and professional manner Actively participate in outbound sales efforts to expand customer base Prepare and participate in weekly team sales meetings and daily huddles Loan Officer-Applications, Submissions, Customer documentation, Close, Book. 06/2003 to 07/2004 Branch Supervisor Company Name － City , State Managed and coach team while maintaining workforce stability by insuring knowledge of bank products, procedures, and polices Managed daily branch operations including but not limited to cash standards, regulations, compliance and weekly, monthly, quarterly, and annual audits Understand financial needs of customers while building and deepening relationships by cross-selling bank products and services Develop and expand new and existing consumer and commercial accounts. 10/1986 to 09/1998 Retail Banking Officer Company Name － City , State Oversee Branch operations and manage teller staff to ensure following bank's policies and procedures Open and service customer accounts in an efficient and professional manner Provide exceptional customer service to consumer and commercial customers Identify and refer prospects to business partners Loan Officer-Applications, Submissions, Customer documentation, Close, Book. Education and Training Diploma Hammonton High School － City , State Skills Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales

BANKING

SENIOR MANUFACTURING ENGINEERING Qualifications Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC and Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions. Bedford Ind. Technical training seminars Relevant Experience National Society of Collegiate Scholars, Phi Theta Kappa (International Honor Society), National Honor Society, President or Deans list every semester. Magna Cum Lauda Management Skill managing lab staff and QA process and documentation, SPC and process capability studies and the required systems/equipment/process to improve quality and reduce costs. Incoming material qualification and defect root cause analyses. Review other engineer's data with advance statistical methods to support their projects. Provide training and work as the contact point to all departments on joint projects. Communication skill working closely with contractors, suppliers, floor supervisors, and the necessary staff from all departments. Experience Senior Manufacturing Engineering Oct 2016 to Current Company Name Started as a Mechanical engineer in the design department, moved to a Manufacturing and Quality Engineer, then process improvement engineer and now quality engineer supervisor. Duties included the design of new equipment from concepts to drafting to implementation. Handling maintenance requests for repairs and/or improvements, new equipment purchases and qualification, systems integration, machine shop support on tight tolerances machining techniques, printing support, lean implementation, managing lab staff and QA process and documentation, SPC and process capability studies and the required systems/equipment/process to improve quality and reduce costs. Incoming material qualification and defect root cause analyses. Review other engineer's data with advance statistical methods to support their projects. Insure and review drawings for completeness and tolerances. Provide reports and presentations (writing and verbal) to management. Provide training and work as the contact point to all departments on joint projects. Wrote the current SPC program and QC data collection and management program. Write reports for suppliers and customers on a number of specific product specification, qualifications, and defects. Currently acting as the chemist designing new materials, FDA, EU, REACH and others regulatory items. R&D work involving development of theory building testing equipment and new materials, determining operating parameters (including the use of DOE) and designing and implementing production equipment. A large part of time is spent working closely with contractors, suppliers, floor supervisors, and the necessary staff from all departments. Jan 2003 to Jan 2005 Company Name Implemented a database package for the nuclear power plant historical design calculations. The new system met the Nuclear Regulatory Commission standards. Performed programming for volume calculations and determined the volume of contaminated rooms via blue prints on the HELB project to predict catastrophic nuclear event. Performed an assessment that resulted in the rewriting of the administrative work instructions. Developed a number of multi-disciplinary calculations and databases for various projects. Senior Design - Central Minnesota Tool - 2004 to 2005. The project was on a new precision design for plastic molding injection where the dimensions and shape were fixed. Design of Experiments" (DOE) approach was used to solve the problem. Significant time was spent with the operators setting up and running a Van Dorn ET 45 ton model. Worked at Electrolux on process capabilities studies (base frame weldment and forming), in the robotics lab, and provided training for shift supervisors in SPC through St Cloud State. Paraprofessional - Independent School District 287 - 2001 to 2002. Designed, developed, and implemented databases for tracking student's behaviors. Managed the coordination of the students, staff, and transportation on a daily basis. Assisted teaching in college level courses in computers, automotive, and horticulture. Manager and Bartender - Sharx Night Club and Sports Bar - 1997 to 1999. Responsible for employees during high volume business hours. Ensured proper staffing levels and quality of service also bartended. Responsible for daily financial transactions; including reconciliation of tills, managing cash on hand, and general ledger using Peachtree software. Manager and Site Supervisor Jan 1991 to Jan 1997 Designed, built, and managed the construction of Renaissance Fairs, theaters, and large seasonal displays for malls. Responsible for determining physical loads specifications and certifying construction for commercial structures at state and local levels. Managed teams of individuals in the construction of large, multi-material structures. Education Bachelor of Science 2005 St. Cloud State University － City , State 3.7 Associates , Science Pre-Engineering North Hennepin Community College － City , State Science Pre-Engineering 3.8 Associates , Arts North Hennepin Community College － City , State Arts 4.0 Skills & Abilities Statistical Process Control Design of Experiment (DOE) Process Capability Studies AutoCAD Inventor MathCAD MS Office/Access Machine Design Plastic Injection/Extrusion EIT (FE) Exam Minitab Web handling Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC and Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions. Bedford Ind. Technical training seminars PRIDE Award recipient, Nuclear Management Company Awarded the PRIDE award three times for various activities above and beyond job expectations. Commendation of Safety and Maintenance, North American Carousel Received commendations from Virginia and Wisconsin for the level of detail given to projects. Crisis Prevention and Intervention, ISD 287, Certified CPR & First Aid, American Red Cross, Certified Skills administrative, approach, AutoCAD, automotive, chemist, CNC, CPR, data collection, databases, database, designing, Design of Experiments" (DOE), Design of Experiment, dimensions, documentation, drafting, DSC, EIT, Engineer, financial, First Aid, frame, general ledger, Ind, Indexing, machining, managing, materials, MathCAD, Mechanical engineer, Access, MS Office, Minitab, Peachtree, predict, presentations, process improvement, programming, Quality, QA, repairs, robotics, Safety, seminars, Sigma, SPC, specification, staffing, Statistical Process Control, supervisor, systems integration, teaching, Technical training, transportation

ENGINEERING

PRODUCTION CONTROL / SR. MERCHANDISER Summary Seeking fulltime/contract position where I can use my engineering, management background, Operation knowledge, merchandising and analytical skills at the most. Skills MS Excel: Pivot table, Hlook up; Vlookup, moderate macros, advanced functions. Access, MS Word, MS PowerPoint, MS Outlook., SAP Accomplishments Taken training on different type of stitching machines like SNLS, DNLS, F-O-A, W/B attaching machine, 5-thread, 3-thread, bar tack, zigzag machine and many more. Worked in washing dept. PPC in washing department, and also handling production of washing dept. with all type of washes like enzyme wash, DV, MV. Achievements and Extra-Curricular Activities:. Attended the course on "Computer aided Textile Design" By Canada-India Institute Industry Linkage Project at L.D.C.E, Ahmedabad. Participated in "LAA Teqnix" 2006 At L.D.C.E. Ahmedabad. Participated in "LAA Teqnix" Tex Icon-Smarter 2005 At L.D.C.E. Ahmedabad. Experience Production Control / Sr. Merchandiser Sep 2009 to Aug 2011 Company Name Manufacturer & exporter of home textiles) Managed purchase order, pricing and production planning of assigned customers using SAP. Implement and control production schedule. Coordinated with planning team to review and procure materials to achieve manufacturing build requirements for multiple product lines, and worked with manufacturing, planning, and engineering departments to enable purchasing and acquire cost-effective inventories. Completed data collection and analysis of the company s procurement and supply chain processes, offered recommendations using supply chain tools and performance metrics. Analyze production and quality control to detect and correct problems. Negotiated pricing and fabric requirements with international and domestic buyers as well as customers. Coordinated to buyer for pricing ,approval, production time, shipment. Evaluate vendor quotes and decide suitable to requirement. Internally coordinated with sample and mass production team on day to day basis. Responsible for managing supply using SAP. Communicate to local vendor for pricing and supply. Successfully managed approval of fabric and design strike off with different international buyers. Tracking. Responsible for monitoring quality of fabric, design, final quality of products and inspection. Europe Buyer: Metro Poland, Real Poland, Czech Republic, Hungary, Slovak, Real D , Kaeppel , CNC, Real D etc. Artex Apparels, Gujarat, India- (Manufacturer & exporter of children wear). Assistant Production Development Manager Dec 2006 to Aug 2009 Co-ordinate and follow-up with buyer. Strong follow up of the purchase orders as per the "Time & Action Plan" (Fabric T & A, Production T & A) from sampling to shipment and sending weekly production status. Prepare cost sheets of and negotiate with buyer. Control the costing during production. Execution of production according to planning. Make sample with more stitching friendly and full field with buyer requirement. Implement new ideas with cost and time. Translate ideas from the designer's drawing-board to the factory production line. Managed fabric inventory. Give measurement and placement of embroidery, print and laser print on garment. Buyer: "International customer"-European company "ZANNIER" which has total 27 brands, RNA landmark group. Domestic customer"- LIFESTYLE, PANTALOON & RELIANCE. Trainee engineer Jun 2006 to Dec 2006 Company Name Role and Responsibilities:. Garment training: Received 3 month hardcore training for, stitching of bottom wear PPC, Quality Control sys. Company Name － City , State Supply chain planner & Quality control May 2015- Cont Role and Responsibilities: Supplier selection and evaluation. Manage supplier analysis and selection processes including total cost evaluations. Evaluate suppliers through performance measurements and develop supplier. Secures and analyzes quotations, negotiates prices and terms with suppliers, and recommends suppliers with respect to cost, quality and delivery competitiveness for assigned responsibilities. Communicate to supplier and assists in the resolution of production, design, quality and/or delivery problems. Planning. Coordinates the planning of recent schedules and inventory control parameters for the assigned products and services. Managing inventory at sku level and reconcile every quarterly basis. Conducting monthly forecasting and weekly stock replenishment guidance for individual products to make sure products are available within expected lead time to customer. Supply chain management. Review and finalize purchase order in SAP. Expedite purchase order to meet delivery date. Managed procurement business data system input and integrity, and created bills of materials (BOM) and parts and commodities numbers in company supply chain management. Give final build qty to suppliers and schedule inspection on their facility for improvement and maintain the quality. Developing quality standards to be followed by vendors. Map current process and propose improved process for the better quality within our facility. Issue charge back to supplier if production or sample do not match with approval/standard. Prepare inspection report for each vendor and discuss with vendors. Select and set up third party inspection to inspect apparels while they are ready to ship from supplier. Education and Training Masters , Engineering Management May 2016 City , State Engineering Management Bachelor of Engineering , Textile Technology June 2006 LDCE-Gujarat University India Textile Technology Skills commodities, CNC, costing, Czech, data collection, delivery, forecasting, drawing, inspection, inspect, inventory, inventory control, laser, macros, Managing, materials, Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Pivot table, pricing, processes, procurement, purchasing, quality, Quality Control, requirement, SAP, Supplier selection, Supply chain, Supply chain management

APPAREL

BUSINESS MANAGER Experience Business Manager , 07/2008 to Current Company Name – City , State Devise and execute growth strategies entailing market penetration and expansion, product development and diversification,. new customer acquisition and targeted marketing campaigns. Formulate and administer policies and procedures to increase. profit margins and decrease operations expenses. Manage and guide 18 team members Achievements Analyzed sales reports and streamlined an expansive menu; eliminated unpopular/unprofitable items and introduced healthier recipe options, generating $146000 in annual revenue Launched an expedited shipping option for meal kits delivery service, boosting revenue by 22% Renegotiated existing contracts and terms with strategic vendors, slashing food costs by 11% Integrated a new payroll system, trimming administrative outsourcing costs by 24% Deployed an inventory management software, avoiding overstocking and minimizing food waste and spoilage by 81% Mandated all employees to undergo a rigorous sanitation and food safety training programs, maintained for 10 straight years a sanitary safety inspection score of 100 by the Fort Worth Consumer Health Division Improved food quality and freshness, sidestepping food wholesaler and sourcing directly from farmers and producers, procuring 100 % organic produce, non GMO ingredients and antibiotics and hormone free meats and poultry. Manager , 05/2002 to 06/2008 Company Name – City , State Managed Steak and Ale's #1 Texas location in profit and revenue generation ($3.53 million annually). Supervised all staff. hiring, onboarding, training, retention initiatives, performance appreciation and disciplinary action Achievements Added high margin menu items, offered daily specials, introduced new happy hour promotions and coached servers in upselling techniques, revenue generating measures achieved an average check increase of 9% Reevaluated labor cost, reduced waste and theft, renegotiated lease terms, installed energy efficient equipment and instructed staff to multitask, cost cutting measures achieved 12% decrease in overhead expenses Spearheaded a customer loyalty program that fostered retention and generated 73% in repeat business Committed to elevate customer experience by ensuring cheerful greetings, adequate staffing, order accuracy, prompt, courteous service and solution based complaints resolution, location ranked first in customer satisfaction metrics YOY Led 39 staff members, managerial competency resulted in the lowest employee turnover rate from 2003 to 2008 Orchestrated and implemented a customer feedback report card, patron's comments steered improvements to service speed, staff performance and food quality Honored with Manager of the Year Award; five consecutive years. Senior Tax Specialist , 01/2015 to 04/2017 Company Name – City , State Prepared and filed over 500 State and Federal tax returns for individuals, businesses, and charities. Collaborated and advised. taxpayer with notice correspondence management, audit preparation and representation. Trained and mentored first year. tax associates Achievements Earned H&R Block Academy's highestever test scores, a perfect 100 on the midterm and a 98 on the final Outpaced upsell goals by 40%; ranked first districtwide for attached product sales revenue Gained a 98% client recommendation score and a 96% retention rate by providing personalized and clientcentric service Completed 1000+ hours in IRS accredited training courses, accomplished the third highest tax preparer seniority position within H&R Block Awarded with numerous acknowledgments and awards from Reginal and District Managers for rapid ascension, extensive training, exceptional client care and exceeding sales goals two years in a row Recipient of the prestigious Henry W. Bloch Excellence in Client Service Award. Education Bachelor of Science : Business Management Saint Joseph University Business Management Magna Cum Laude Summary Analytical and solutionsoriented manager with 15 years experience in business management and astute understanding of accounting, taxes, marketing, sales and administrative procedures. Adept at implementing and executing operational strategies, addressing complex challenges and leading team members to continuous successes. Proficient at managing profit and loss statements, fostering the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details Languages English, Arabic, and French, written and spoken Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook and Google Docs Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics Social media tools such as Hootsuite, Hashtagify and TweetDeck Cloud Management and Security Salesforce Customer Relationship Management QuickBooks, 14 CPE Credits: Mastering QuickBooks Skills administrative, Arabic, contracts, Customer Relationship Management, Client, customer satisfaction, delivery, energy efficient, English, food safety, French, hiring, inspection, inventory management, managerial, marketing, market, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, payroll, pivot tables, policies, product development, profit, quality, QuickBooks, safety, sales, sales reports, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax preparer, tax returns, training programs, written

CHEF

CONSULTANT Career Overview Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions. Core Strengths Seasoned in conflict resolution Telephone inquiries specialist Active listening skills System checks and troubleshooting Resourceful PC expert Windows XP/Vista Service solutions expert Exceptional telephone etiquette Patient and diligent Vast technical knowledge Deadline-oriented Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Consultant 07/2013 to 08/2015 Company Name City , State Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Rental Agent 09/2014 to 07/2015 Company Name City , State Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Cashier 11/2009 to 07/2014 Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Trained 37 new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each customer. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative 04/2005 to 01/2009 Company Name City , State Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Improved reliability of supply chain software, systems, database and order processing. Expert in using Windows software and Microsoft, Power point, outlook, computer savvy, Fielded an average of 48000 customer service calls per day. Over 9 years of high call volume call center experience. 13 years customer service experience. Accounts receivable, helping customer to work through their accounts and explain a detail bill. Recruiter 11/2004 to 09/2005 Company Name City , State Analyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Assisted management with presentations for business reviews and communications meetings. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Built social networks to find qualified candidates. Organized all monthly and quarterly reviews for all associates. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Administrative Assistant 11/2003 to 04/2004 Company Name City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation.. Researched and resolved collections and billing disputes with tact and efficiency. Educational Background Bachelor's Degree : Human Resources October 2017 University of Phoenix City , State Human Resources Top 3% of class highest GPA. 3 .86 GPA International Scholar Laureate Scholar SHRM Atlanta Chapter Business Analysis coursework Minor in Business, Member of Society of Human Resource Management : Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Danville Community College City , State , United States GPA: GPA: 3.86 GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Professional Affiliations Society of Human Resource Management International Scholar Laureate Scholar The National Society of Collegiate Scholars Mary Kay Consultant Skills Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills, Calm under pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks and troubleshooting, Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,

CONSULTANT

TECHNICAL DESIGNER Summary SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing Highlights CAD: Photoshop, Illustrator and Accutrac Technical Packets Garment Construction and Fit Computerized and Manual Pattern Making Garment Embellishment Draping and Sewing Fashion Illustrations Manual and Computerized Merchandise & Line Development Trend & Color Analysis Understanding of Target Customer/Markets Experience Technical Designer 01/2015 to Current Company Name City , State Created 65 complete development and production technical packages including spec sheets in 1 week. Developed a pattern with grade rules for production of sample garments with accuracy. Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production. Supervised the creation of garments, including fitting, detailing and adaptations. Sourced, selected and bought fabrics, trims, fastenings and embellishments. Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner. Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production. Provided input to design and sourcing teams regarding cost engineering. Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule. Saved 60,000 units of production by coming up with an effective solution for a design fault. Assistant Designer/Technical Designer 06/2014 to 12/2014 Company Name City , State Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD). Created complete development and production technical packages including spec sheets. Created inspirational presentation materials for trend, color and product assortments. Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail). Managed all deadlines within development/Production calendar. Provided and confirm the gauges and knit downs for full fashion sweaters. Managed Design meetings, photo-shoots and meetings with customers and fabric agents. Seek creative solutions when specing garments/tech pack executions. Assistant Designer/Technical Designer 04/2013 to 04/2014 Company Name City , State Created Tech Packs and Line sheets for import and domestic styles. Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches. Updated BOMs catalog samples, and maintain textile and pattern libraries. Supported Design Team with all key aspects of Design process - from creation to adoption. Provided Fit Comments to the factories overseas (China and India). Provided accurate Specs for the garment. Sourced Fabric and Trims. Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples. Assistant Designer 07/2010 to 08/2012 Company Name City , State Casual Sportswear, Dresses and Sweaters. Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters. Education Masters : Business Administration United States University City , State Business Administration Organizational Behavior, Data & Information Systems Management, and HR Administration. Masters : Fashion Design March 2014 FIDM/Fashion Institute of Design & Merchandising City , State GPA: Cum Laude Fashion Design Cum Laude Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing. Bachelors of Engineering : Textile Technology June 2010 RGPV University City , State , India GPA: Magna Cum Laude Textile Technology Magna Cum Laude Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses. Skills photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type

DESIGNER

OWNER Summary Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events. Highlights Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads. Accomplishments Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard). Experience Company Name April 2015 to Current Owner City , State Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit. organization. Social media strategy, email marketing using MailChimp, press outreach using Cision and research. Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News... Company Name September 2014 to May 2015 Publicist and Account Manager City , State Identified client needs through market research and analysis. Researched, negotiated, implemented and tracked public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts. Crafted pitches and pitched to media lists. Created a social media strategy, including contests and giveaways, with various clients. Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes. com, Today.com, Women's Health, Success Magazine. Company Name March 2014 to September 2015 Event Logistics Manager & Communications Coordinator City , State Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light). Brought on for the busy season. Company Name March 2014 to September 2014 Communications and Events Coordinator City , State Worked hand-in-hand with the founders to create and produce an annual conference. Successfully identified and landed sponsorships. Reached out to all three hundred members to ensure their attendance and contributions to conference. Managed budget. Manged communications in cooperation with co-founders. Company Name March 2013 to March 2014 Communications Manager, Project Manager and Product Manager City , State Defined project and company vision, strategies and tactics. Coached client representatives on effective communication with the public and employees. Established long-range objectives and developed innovative strategies to help achieve them. Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Wrote reports daily Organized and led meetings. Company Name June 2009 to March 2013 Publicist and Author/Book Tour Coordinator City , State Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House. Conferred with production, graphic design and web-design teams to coordinate production of communications materials. Worked directly with Publisher and Associate Publisher and Senior Editor. Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post... Company Name June 2008 to April 2010 Social Media Manager City , State Handled all social media responsibilities. Worked directly with Deborah Madison. Education St. John's College 2009 BACHELOR OF ARTS City , State The Great Books of Western Civilization: www.sjcsf.edu Affiliations New York Women's Culinary Alliance: www.nywca.org/ Skills Event management, email marketing, project management, community management, communications, social media.

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis   Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training   Successfully trained 25 employees to use new operating system. Project Management   Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML

INFORMATION-TECHNOLOGY

ADVANCED LEVEL WHEELED VEHICLE MECHANIC Career Focus To obtain a challenging, rewarding position in a professional and structured environment, where I can utilize my vast military experience, work ethic and training to become an integral contributor to a growing and productive organization. Skills Proven excellence with budgets, schedules, coordination, supervision, training, management, and maintenance of projects and programs at all levels, effectively interpreting and communicating requirements across functional organizations. In depth knowledge of OSHA, NAVOSH, and the handling, storage and disposition of Government Owned Property, and capable of providing effective employee training on all related topics. Verbal, interpersonal skills: able to facilitate cooperation among team members. Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, and conceptual thinking. A fast learner who will be an immediate asset to any workplace. Windows Server 2008 - planning, deploying, configuring, and maintaining AD infrastructure, environment, and objects. Core Qualifications Installation, Configuring, and Management of Windows 7 Active Directory Windows Server 2008 R2 Administration of Active Directory Managing Windows Server 2008 R2 Components IP Addressing & Name Resolution Network Components of Windows Server 2008 R2 Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 and MCSE 70-646 Key Differences between Server 2003 and Server 2008. Windows 7 Domain Integration & Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, & Computer Troubleshooting. Installing and supporting Windows 7 and Windows Server 2008 in virtual environment. IP and IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, and maintaining hardware. Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008. Windows Server 2008 AD DS; Domain Controllers; Sites and Replication; Domains and Forests. Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization In depth knowledge of the following: Network protocols and devices; TCP/IP including Sub netting and CIDR notation. Education and Training 2016 Bachelor of Science : Information System Security Colorado Technical University － City , State Pursuing BAS in Information System Security  2012 Certificate of Completion : Network Administrator Centriq Training － City , State 2011 Bachelor of Science : Information Security Columbia Southern University － City , State Pursuing BAS in Information Security Work Experience 04/2008 to 06/2012 Advanced Level Wheeled Vehicle Mechanic Company Name － City , State Successfully provided training and schedules, supervised, and guided my team through all aspects of recovery operations, in-process inspection/troubleshooting procedures, repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems, including but not limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction and exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems, and automotive electrical systems. Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE). Performed equipment classification inspections and processed all appropriate documentation. Performed battlefield damage, assessment, and repair (BDAR). Supervised team performance in compliance with all applicable safety and security guidelines and standards, including OSHA and 670-1 Army Standard of Procedures. Responsible for parts and maintenance of over 125 vehicles, I trained my soldiers on the use of the electronic manual to research part numbers. I was responsible for all parts, orders and procurement schedules, and I conducted monthly, quarterly, and yearly inventories of all shop tools and tents. Controlled Government Owned Property including vehicles, supplies and tooling valued at approximately $3 million. Coordinated and prepared Up Armored Vehicles, Tools and supplies for travel to Iraq May 2009. Researched and provided Military Intelligence to mission going Soldiers during the 12-month deployment of Operation Iraqi Freedom Campaign. I supervised and provided training and guidance to eight soldiers, and helped them initiate their civilian and military education, fostering personal and professional development. 01/2000 Organizational Apprentice Maintenance Technician Organizational Maintenance Technician Company Name 01/2000 During my tour, I was promoted to Tool Petty Officer and Training Petty Officer. Maintained and serviced aircraft engine, fuel, and lubrication systems. Handled and serviced aircraft ashore, or aboard a ship. Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests. I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control - As an Aviation Mechanic, I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards. I maintained all 60 FA-18 Super Hornets up to U.S. Navy paint scheme and corrosion protection standards, without incident. I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued at $3.6 billion, while supervising Navy airmen up to E3. I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements, conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997, and deployed on two Naval Westpac's in 1996 and 1997. I also conducted maintenance and paint scheme training on the F/A 18 E/F super Hornet during Carrier Qualifications aboard the U.S.S. Lincoln. As Tool Petty Officer, I was in charge of controlling additional government owned property, including shop tools valued at $80,000, as well as 20 mechanics' tool boxes valued at $120,000. 11/1994 to 05/2002 Aviation Mechanic Company Name － City , State Certifications  CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke (electronic warfare) Training Rollover in MRAP's and Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground 91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control & Paint Touch Up and Markings Ship Board Fire Fighting School  Skills A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7,  Network Security,Routing, TCP/IP Protocol.  Additional Information Active DoD Secret Security Clearance  Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2

AVIATION

SENIOR ACCOUNTANT Experience Senior Accountant , 01/2019 to Current Company Name – City , State Work with business clients on preparation of payroll tax returns, income tax returns. Perform monthly bank reconciliations, credit card statement reconciliations. Meet with new clients to discuss their needs and build a proposal for our services. Set up tax accounts with proper state and federal agencies. Process payroll for clients including depositing of 941 taxes. File sales tax returns. Respond to client requests in a timely manner. Prepare financial statements and financial packages for clients. Work with banking officers to help clients secure funding. Work with clients to prepare annual budgets. Daily Accounting and bookkeeping needs in QuickBooks. Serve as lead Accountant for a wide variety of businesses. Set up loans and ensure proper amortization for tax benefits. Balance Sheet reconciliations. Trial Balance reconciliations. File quarterly payroll returns. Senior Accountant/Financial Analyst , 06/2017 to 01/2019 Company Name – City , State Maintained financial statements and reporting in QuickBooks for 6 different entities Responsible for full accounting cycle work on a monthly basis Made GL entries and adjustments to reflect daily activity of 6 different finance companies Insured the accuracy and integrity of financial statements Audited cash and credit card payments in bank account against cash and credit card receipts Audited Cash Drawer reports for accuracy and to ensure proper use of funds Tracked daily activities of 6 different finance companies using bank records and a CRM system Audited inventory and reconciled against titles and contracts to ensure 100% accuracy Completed the monthly close process on time Reconciled bank statements for 6 different finance companies Revenue Cycle Analyst , 08/2016 to 05/2017 Company Name – City , State Vivere Health is a private company specializing in fertility treatments. Vivere currently operates surgical centers and labs in 7 states and expanding. Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations. Calculate and report volumes to operational and executive leadership. Verify contractual allowances pertaining to insurance contracts/payments. Ad Hoc reporting requests from operational, development, and executive leadership. Financial planning and analysis for expansion projects. Revenue Cycle reporting for VP of Revenue Cycle. Maintained compliance of revenue recognition under ASC 606. Built custom reports in Excel and Adaptive for C suite executives. Financial Analyst , 03/2015 to 07/2016 Company Name – City , State Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S. Along with home health, hospice, and physician services. 2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis. Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products. Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division. Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM. Preparation of annual budget. Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606. Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue. Relational database management. Financial Analyst , 04/2011 to 05/2014 Company Name – City , State (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy 2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures Responsible for all general ledger activity, reconciliations, and cash activities Performed analytical procedures/investigations to detect unusual financial statement relationships Performed internal control and substantive testing Identified and communicated accounting and auditing matters to Directors and Owner Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue Managing Partner/Controller , 02/2001 to 06/2011 Company Name – City , State Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns Expanded business from one location to twelve locations Managed 350 employees on a seven day a week, three shift schedules Responsible for all compliance measures with federal, state, city and county regulatory bodies Work History Senior Accountant , 01/2019 to Current Company Name – City , State Work with business clients on preparation of payroll tax returns, income tax returns. Perform monthly bank reconciliations, credit card statement reconciliations. Meet with new clients to discuss their needs and build a proposal for our services. Set up tax accounts with proper state and federal agencies. Process payroll for clients including depositing of 941 taxes. File sales tax returns. Respond to client requests in a timely manner. Prepare financial statements and financial packages for clients. Work with banking officers to help clients secure funding. Work with clients to prepare annual budgets. Daily Accounting and bookkeeping needs in QuickBooks. Serve as lead Accountant for a wide variety of businesses. Set up loans and ensure proper amortization for tax benefits. Balance Sheet reconciliations. Trial Balance reconciliations. File quarterly payroll returns. Senior Accountant/Financial Analyst , 06/2017 to 01/2019 Company Name – City , State Maintained financial statements and reporting in QuickBooks for 6 different entities. Responsible for full accounting cycle work on a monthly basis. Made GL entries and adjustments to reflect daily activity of 6 different finance companies. Insured the accuracy and integrity of financial statements. Audited cash and credit card payments in bank account against cash and credit card receipts. Audited Cash Drawer reports for accuracy and to ensure proper use of funds. Tracked daily activities of 6 different finance companies using bank records and a CRM system. Audited inventory and reconciled against titles and contracts to ensure 100% accuracy. Completed the monthly close process on time. Reconciled bank statements for 6 different finance companies. Revenue Cycle Analyst , 08/2016 to 05/2017 Company Name – City , State Vivere Health is a private company specializing in fertility treatments. Vivere currently operates surgical centers and labs in 7 states and expanding. Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations. Calculate and report volumes to operational and executive leadership. Verify contractual allowances pertaining to insurance contracts/payments. Ad Hoc reporting requests from operational, development, and executive leadership. Financial planning and analysis for expansion projects. Revenue Cycle reporting for VP of Revenue Cycle. Maintained compliance of revenue recognition under ASC 606. Built custom reports in Excel and Adaptive for C suite executives. Financial Analyst , 03/2015 to 07/2016 Company Name – City , State Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S. Along with home health, hospice, and physician services. 2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis. Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products. Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division. Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM. Preparation of annual budget. Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606. Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue. Relational database management. Financial Analyst , 04/2011 to 05/2014 Company Name – City , State (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy. 2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures. Responsible for all general ledger activity, reconciliations, and cash activities. Performed analytical procedures/investigations to detect unusual financial statement relationships. Performed internal control and substantive testing. Identified and communicated accounting and auditing matters to Directors and Owner. Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue. Managing Partner/Controller , 02/2001 to 06/2011 Company Name – City , State Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area. Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million. Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation. Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns. Expanded business from one location to twelve locations. Managed 350 employees on a seven day a week, three shift schedules. Responsible for all compliance measures with federal, state, city and county regulatory bodies. Education Bachelor of Business Administration : Accounting , 12/2014 Valdosta State University - City GPA: 3.7 Summary Financial and Accounting professional with expertise in financial analysis, audit, compliance, financial accounting, forecasting, budgeting, and procurement in the healthcare industry. Strong working knowledge of GAAP, FASB, SOX, and ASC 606 procedures. Exceptional analytical ability and problem-solving skills, analysis and solutions of complex problems in conjunction with managing financial outputs, managing teams to achieve defined outcomes with over 15 years' experience in a variety of organizational roles. Advanced knowledge of Microsoft toolsets. Results oriented with proven track record of quick learning ability, increased responsibilities and rapid advancement. Highlights Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct Accounting, Hyperion Accountant, Insurance Ad, Inventory Auditing, Leadership Trial Balance, Microsoft Excel Balance Sheet, Excel Monthly bank reconciliations, Payroll Banking, Process payroll Benefits, Procurement Bookkeeping, Proposal Budgets, QuickBooks Budget, Relational database Bi, Reporting C, Revenue recognition Community Health, Sage Compliance audits, Sales Contract management, Tax Contracts, Taxes CPA, Tax returns Credit, Therapy CRM, Validation Client Clients Database Database management Finance Financial Financial audits Financial planning and analysis Financial statement preparation Financial statements Prepare financial statements Funds General ledger GL Great Plains Home health Hospice Human resource Skills Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct, Accounting, Accountant, Ad, auditing, Trial Balance, Balance Sheet, monthly bank reconciliations, banking, benefits, bookkeeping, budgets, budget, bi, C, Community Health, compliance audits, contract management, contracts, CPA, credit, CRM, client, clients, database, Database management, finance, financial, financial audits, Financial planning and analysis, financial statement preparation, financial statements, Prepare financial statements, funds, general ledger, GL, Great Plains, home health, hospice, human resource, Hyperion, insurance, inventory, leadership, Microsoft Excel, Excel, payroll, Process payroll, procurement, proposal, QuickBooks, Relational database, reporting, revenue recognition, Sage, sales, tax, taxes, tax returns, therapy, validation

ACCOUNTANT

RDA Professional Summary     I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license. Licenses  X-Ray Certified Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments     Prosthetics/Restorations Prep for Oral Surgery Bleaching Trays Casts/Impressions Patient Education  CHAIRSIDE SKILLS Prepare tray setups for dental procedures. Obtain dental records prior to appointments. Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care. Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene and SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette  Scheduling Professional Experience 03/2014 to 04/2015 RDA Company Name － City , State Coordinated appointment schedules for both the dentist and oral surgeon. Routinely completed inventory, supply orders and restocked supplies. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arranged instrument trays prior to dental procedures and surgeries. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. 04/2013 to 12/2013 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients' charts and processed billing and payments. 06/2012 to 12/2012 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Accurately collected and recorded patient medical and dental histories. Education and Training 2012 Dental Assisting Program Kaplan College － City , State Honors GPA 3.85 2014 Invisalign Training － City , State 2015 iTERO Training － City , State 2015 Kor Whitening Training － City , State Community Service Dentistry From the Heart - Free Dentistry CEA Dental Convention - Greeter, Collected Surveys Kaplan Student Leaders - Feeding America, Blood Drive

ARTS

CONSULTANT Executive Profile Over 5 years experience in the marijuana industry. Managing and assisting in building up a marijuana business to a multi million dollar, multi company operation. Solid management experience and strong knowledge in operations of Dispensary (Retail), OPC (Grow), and MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625) Skill Highlights Personal and professional integrity Extensive knowledge of marijuana Staff management and HR experience strains, marijuana products Staff training and development Extensive knowledge of extracting and experience concentrates (especially Co2 Payroll experience extracting) Operations management experience Experience operating Co2 extraction (Dispensary, Grow, MIP) equipment Compliance, licensing knowledge and METRC and MJFreeway experience all experience facilities, (Dispensary, Grow, MIP) Marketing skills and experience Quickbooks and Excel experience Core Accomplishments Options Medical Center and Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center and Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp. Professional Experience Consultant Feb 2015 to Current Company Name － City , State Independent industry operations consultant with private groups. General Manager Apr 2014 to Jan 2015 Company Name － City , State Managing operations for (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting in setting up new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking and entering inventory in METRC Collecting, processing, delivering test samples to lab Wholesale orders and transfers of product to other facilities. Manager Jul 2010 to Apr 2014 Company Name － City , State Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory in MJFreeway and METRC, running audits Inspecting and pricing products Processing wholesale orders METRC entry for transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns for marketing products and sales, social media. Owner/ Holistic Healer Jan 2001 to Jun 2010 Company Name － City , State Managing private practice working with patients one on one in a therapeutic environment using various modalities for pain management and healing. Education Bachelor of Science , Nursing University of North Carolina － City , State Nursing Associate of Science , Paramedicine) Paramedic/EMT Gaston Technical College － City , State Paramedicine) Paramedic/EMT Skills Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management

CONSULTANT

ASSISTANT, ACQUISITIONS AND DISPOSITIONS Summary Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development. Experience Company Name February 2007 to Current Assistant, Acquisitions and Dispositions City , State Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition Company Name November 2000 to January 2007 Sales and Product Associate City , State Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status Company Name July 1999 to November 2000 Office Manager Assistant City , State Reconciled daily fees and posted payments accordingly. Prepared forms for medical billing and processed claims to appropriate insurance companies. Maintained inventory of supplies and medicines/vitamins. Resolved patient inquiries and performed general clerical duties. Education St. John's University 2000 B.S : Biology City , State , United States New York University 2011 Professional Certificate : Real Estate Finance and Investment City , State , United States Skills JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400

ARTS

TEACHER Executive Profile Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 to Current Company Name － City , State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year with 90-100% passing in all content areas. Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class. Served as a Foro Abierto consultant, a Spanish Reading First educational program. Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams. Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences. Presenter alongside our PBIS team at the annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions. Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school. Kindergarten Bilingual Teacher Aug 2003 to May 2005 Company Name － City , State Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year. Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year. Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school. year. Sales and Marketing/PR Manager Mar 1999 to Sep 2002 Company Name － City , State Responsible for assisting director of sales in expanding the corporate market during 2000. Promoted to corporate sales manager within five months. Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000. Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market. Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001. Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003. Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set. Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set. Averaged an annual 107% market penetration in 2001. Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso. Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico. Joined "Viva El Paso", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona. Education M.D , Educational Leadership 2015 Concordia University － City , State Educational Leadership Bachelor of Business , Marketing El Paso 1999 University of Texas － City , State , USA Marketing El Paso Personal Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. (former supervisor)

TEACHER

CO-MANAGER Summary Seeking a management position that utilizes my strong experience and skills to achieve an organization's sales and profit goals Well-organized, detail-oriented individual who manages a high volume workload within a deadline driven environment Expertise in establishing priorities and coordinating work assignments to control and maximize productivity Skilled at working harmoniously with associates and resolving minor personnel problems Experience in staff performance evaluation and the creation/implementation of procedural changes to improve the quality of the workforce Outstanding customer service skills with focus on achieving top levels of customer satisfaction Skilled in use of MS Word, MS Excel, MS Power Point; bilingual in French and Creole Work History Company Name Experience Co-Manager November 2011 to January 2016 Company Name - City , State 120 Employees -$800,000 Weekly Sales Volume Compile and interpret reports ensuring maximum profits are achieved Seek high selling merchandise to feature on endcaps Analyze revenue weekly to forecast expenditures and staffing needs Supervise proper scanning of outs, make changes to the on-hands and replenish merchandise Search and reduce shrink, look for opportunities to capture markdowns, ensure store is in line with company initiatives Hire, train, supervise and terminate hourly associates; develop plans to assist in achievement of maximum performance; monitor and give constructive feedback in a timely manner; provide learning opportunities through guidance and support; set clear expectations creating timelines and performance metrics Require associates to adhere with customer service initiatives that create a pleasant shopping experience for customers by having daily meetings, "coaching by walking" and computer-based training Drive community awareness programs by participating and supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network Enforce safety standards relating to accidents and STFs; OSHA compliance, work with Ecolab and Kay Chemical to prevent hazards or compliance issues. Assistant Manager May 2011 to November 2011 Company Name - City , State 300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated and monitored against a pre-determined deadline and measure of quality Hired, trained, developed and appraised subordinates Budgeted and forecasted, minimize shrinkage and achieved sales and target goals Monitored and controlled expenses in several divisions Ensured customer satisfaction and retention Analyzed the market and competitions and building strategy to ensure profitability Implemented bench marking process on merchandise and instock level. Small Business Sales Consultant February 2008 to April 2011 Company Name - City , State 20 Employees $100,000 Weekly Sales Volume Consulted with customers to recommend and sell variety of AT&T products and services to meet customers' needs Provided customers with a positive sales and service experience Interacted with multiple online systems while speaking with customers Met sales quotas and service objectives in a fast-paced call center environment. Team Leader / Service Delivery Coordinator / Supervisor June 2005 to January 2008 Company Name - City , State 108 Employees -$325,000 Weekly Sales Volume Began as CSR; promoted to Team Leader of Roadside Assistance Division during crucial evening shift Provided guidance and direction to all Member Service Counselors, real-time management of the call center floor, and frequently interacted with Dispatch and AAA members on service-related issues Handled escalated inquiries from members Interacted with Dispatch to resolve inaccurate information taken by Counselors or other issues Served as Shift Leader in absence of evening supervision Coached call takers on call quality issues as they arose; performed new hire training on operating system Handled customer inquiries, complaints, billing questions and payment services. Customer Service Representative January 2001 to June 2006 Company Name - City , State Performed light typing and clerical duties and heavy volume of phone calls. Assisted customers with their renewal application process. Shift Leader August 2002 to November 2003 Company Name - City , State Supervised inventory, verified quantity and quality of products received. Interfaced directly with customers to provide assistance and resolve problems. Assigned identification numbers and recorded items processed; performed all paperwork. Customer Service Team Leader June 2001 to August 2002 Company Name - City , State 23 Employees Supervised all daily functions of store activity to ensure customer satisfaction Performed daily safety and temperature audits adhering to standards set by health board Interacted with customers on a daily basis; transferred monetary transactions for the business Generated weekly reports of profits and loss within the business. Shift Manager September 2000 to May 2001 Company Name - City , State 12 Employees Handled inventory and controlled cash Maintained a safe work environment for all co-workers Managed shift by instruction Ordered products for store and customer sales Closed store and performed necessary duties. Education Liberal Arts Kean University Liberal Arts High School Diploma Hamilton High West Skills billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing

AUTOMOBILE

DISTRICT MANAGER Summary I am seeking a setting in which I can expand on and use my sales and management experience. I have a outstanding track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team. Highlights I have trained in and used ABA. Trained yearly in Autism Spectrum disorder. Trained and experienced in the use of Basic Language and Learning Skills (ABLLS). I am flexible and able to adapt and achieve my goals in various settings as I have done in home, school and community. I am experienced in methods of data collection including trials that are used to record the progress of the child. Direct and plan curriculum for camp programs and special activity days in a creative manner. Work with children, families and staff. Communication skills include speech, written reports and graphs showing achieved objectives. I have an enormous amount of patience which I have found to be very useful in working with any population of children, especially those children diagnosed with Autism. I have hold district and regional awards for effective management of labour, revenue and over all productivity. I have computer knowledge and skills that I use every day to record and track expenses, labour and all aspects of the business. I enjoy a challenge and often set goals for my self and staff above that of the company. Staff development & team engagement Effective management of P & L for multi sites & portfolios Skilled in SWOT analysis Effective computer Strategic planning and skilTeam building [Report type] reports expert Multi-site operations Multi-unit operations management Staff retention Relationship building Quantifiable revenue increases ls for every day use to track and record labor expenses, profits and all aspects of the business Strategic planning and problem resolution Outstanding customer service Hiring, coaching and developing high performing teams Accomplishments I am seeking a setting in which I can expand on and use my sales and management experience. I have a track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team Spearheaded an employee engagement program, resulting in employee and costumer retention.Boosted customer satisfaction ratings by 10% in under 9 months. Grew revenue by 20% over previous year in my first year by spearheading development of high quality service delivery, employee engagement & building brand awareness in the market. Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months. Experience District Manager Mar 2012 to Current Company Name － City , State My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York. During my two years with Knowledge Universe I focused my district around improving financial results, elevating program quality & brand recognition and building team engagement. accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period, opening a new center in fall of 2014 & five centers pursue NAEYC accreditation. Director Aug 2007 to Oct 2012 Company Name － City , State NY My duties as director of the Tutor Time center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records. I also hold and maintain the NYS child care license. In the three years as director I have increased revenue and enrollment at the school. I reduced the cost of labor and expenses by effectively managing the center. Area Manager Oct 2012 to Mar 2013 Company Name － City , State My duties as area manager of The Learning Experience include overseeing nine franchise owned schools. I am responsible for collecting monthly financial reports as well as conducting audits of child care manager, bank deposits, and employee & student files. Working with the franchise owners I set financial budgets & enrollment goals for each of my nine schools. I evaluate the centers to ensure the TLE brand is represented and maintained to company standards. I review the monthly director report & approve school newsletters. I support the school in licensing compliance. I address parent complaints & concerns. I set marketing goals and provide support in touring & enrollment. Director Jan 2006 to Aug 2007 Company Name － City , State My duties as director of the Good Shepherd Child Care center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records as required by the department of Public Welfare. I also write grants and organized fundraisers and trainings Teacher Jan 2005 to Jan 2006 Company Name － City , State My duties at West Houston Charter School include teaching science, math computers and art to sixth seventh and eighth graders. I have written lesson plans, planned creative projects and monitored students behavior. I was required to communicate frequently with parents and members of staff. I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans. Assistant Director Jan 2004 to Jan 2005 Company Name － City , State As the assistant director of a private pre-school I had many duties. I opened and closed the school. I monitored the school to make sure we were in compliance with state child care and health laws. I trained and monitored staff on a daily basis. Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself. I lead staff meetings, planned special events, communicated with parents, and gave tours to promote and sell spots at the school. Youth Advocate Programs Jan 2000 to Jan 2004 Company Name － City , State I was responsible for implementing the treatment plan for children with various disabilities including autism. I spent four years working one on one with an autistic child. I have worked on behavior modification, attending skills and overall social skills. I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan. While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI. I was also trained in behavior modification. I performed my work duties in many different settings including community, school and the home. SUBSTITUTE TEACHER Jan 1999 to Jan 1999 Company Name － City , State Implemented and the work plan of the absent teacher. Oversaw activities of students and maintained a safe learning atmosphere. ASSITANT STORE MANGER Jan 1992 to Jan 1996 Company Name － City , State I supported the manager in the duties of the kiosk. Displayed and sold merchandise to customer. Helped achieve stores sales goals. Education Bachelor's , social work 1995 State University of Stony Brook － City , State , US Bachelor's of social work 1993-1995 State University of Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff. Associate's 1993 Suffolk County Community College － City , State , US Associates degree 1991-1993 Suffolk County Community College Brentwood, NY Certifications CPR CPI ABA Professional Affiliations Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff Fundraising for Twirling & Dance association and other local West Islip school organizations. Help organize and promote fundraising efforts of non profit groups. Skills Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And

ADVOCATE

OFFICE MANAGER - 40+ HOURS PER WEEK Professional Summary Human Recourses/Office Manager with 4-years background in employee management, hiring, computer training and benefits. Highly detail-oriented and organized. Works well in a team setting and alone. Very self-motivated and results-driven with strong communication, analytical, problem solving, reasoning skills and data entry.  Highly enthusiastic and goal oriented. Licenses CNA License - NA0010346149 CPR Certification BLS - Basic Life Support In process of earning my Electrocardiogram certification through AMCA In process of earning my Phlebotomy certification through AMCA ? Skill Highlights Hiring and retention Training and development Employee relations New hire orientation Client relations specialist Focused on customer satisfaction Scheduling Deadline-oriented Personnel records maintenance Recruiting Compensation/payroll Skilled multi-tasker One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word and Excel  software proficiency Training and development Professional Experience Office Manager - 40+ Hours per week May 2015 to November 2016 Company Name - City , State QuickBooks Experience, MS Office, Word, Excel & Internet and database searching . Data entry and work processing skills with a high level of accuracy, and the ability to proofread and verify information. I interacted effectively with the public. Maintained confidentiality of records and all information. Dealt with the Texas Workforce Commission (TWC) and also the Department of Aging and Disability Services (DADS) and NACEES. Signed students for desired classes. Managed front office along with annual reporting and daily customer needs. Responsible for money and bank deposits and answering all calls. Also took payments for the VA, MYCAA and DARS. I was also an assistant instructor for CNA. Recruited and interviewed applicants for positions available. Managed I9/W2.  Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Developed, implemented and monitored programs to maximize customer satisfaction. Leasing Specialist - 40+ Hours per week January 2014 to May 2015 Company Name - City , State Worked with operations department for rental inventory. I handled all leasing reports which includes preparing reports to be presented at weekly meetings, greeted prospective residents, answered all calls and inquiries, facilitated resident service requests, handled background check/credit checks, money and bank runs. I handed most move-ins and also bank/corporate audits. Administrative Assistant/Office Manager - 40+ Hours per week January 2013 to September 2013 Company Name - City , State  Managed and helped barista managers with ordering supplies, hiring new employees, termination of employees, out of town trips and opening up new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close with CEO and president of Baristas Coffee Company Inc. I also helped with reports, acquisitions, leases and sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews and managing some training. I worked daily with excel spreadsheets including creating new spreadsheets. Barista/Office Manager - 40+ Hours per week March 2012 to December 2012 Company Name - City , State Managed 6 employees, interviews, hire and termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs and bank deposits, sales and marketing for the coffee stand. Open and closing the stand, weekly supply ordering, create weekly work schedules, train and work with new hires. Serve customers on daily basis with fresh coffee, specials of the day and snack. Created excel spreadsheets to track sales. Retail Apparel Associate March 2010 to March 2012 Company Name - City , State Cashier, merchandising shoes, all apparel from the stock room to the sales floor, worked the truck every other day with new product. Reworked the sales floor for daily presentation. Daily customer service, open and close the store, managed the fitting room/key holder. Education and Training License/Certification : Electrocardiogam , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently enrolled License/Certification : Phlebotomy , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently Enrolled. License : Certified Nurse Aide , 2015 Elite Nurse Aide Training - City , State , USA High School Diploma : General Studies , 2010 Federal Way High School - City , State , USA Personal Information Place of Birth: Des Moines, WA Date of Birth: 18th of February, 1992 Present Resident in Federal Way, WA Sex: Female Status: Married no children Hobbies: Sports, Movies, Hiking, Working out Skills Professional and friendly Careful and active listener Strong public speaker Multi-tasking Accounts Payable/Receivable Customer Service Customer Satisfaction Patient-focused care Time management Detail-oriented Effectively interacts with patients and families. Software Knowledge in QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel ? Compassionate and trustworthy caregiver ? Additional Information Volunteered with Habitat for Humanity

APPAREL

SALES COORDINATOR Summary Dedicated Sales Coordinator with 5+ years experience in the sales environment. Looking to obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the company Summary of Qualifications Exceptional customer service skills   Ability to multi-task, prioritize and manage time effectively   Detail oriented               A team player with high level of dedication Excellent communication skills Strong interpersonal skills Great  verbal and written skills Social media savvy Bilingual in French Experience Sales Coordinator Apr 2017 to Current Company Name － City , State Respond to sales calls and leads. Work closely with sales managers/directors in regards to upcoming groups and events. Create and build new leads into ISAC. Generate new contracts for future groups/events Conduct site visits of the property when needed. Generate, edit, publish on company's social media platform Create and print hotel collaterals Assist and provide excellent customer service to clients prior, during and post event. Sales Coordinator Apr 2014 to Feb 2017 Company Name － City , State Assisted sales team with daily administrative duties. Drafted sales contracts and addendum for future events. Assisted clients with sales related inquiries via phone and email. Processed sales invoices and commission. Ordered office supplies for the department. Assign new leads to appropriates sales manager based on Market Segment  Lead Concierge Jun 2012 to Sep 2014 Company Name － City , State Delivered superior customer service to residents and guests. Managed and resolve customer complaints. Created and manage monthly community calendar. Supervised and train concierge staff. Handled resident packages. Managed resident reservations . Education Social Science/Hospitality Current Ashford University Computer Skilles Microsoft word, Excel, Powerpoint ISAC, Dnet, Birchstreet, Bridge/MGS application and reports

SALES

PASSENGER SERVICES OFFICER Professional Summary A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment. Skills Customer service specialist Friendly Calm under pressure Federal Aviation Administration (FAA) regulations Cabin technologies Calm under pressure Expert problem solver CPR certification Multi-line phones Passion for travel Work History Passenger Services Officer 11/2013 to 07/2014 Company Name – City System and Product Training: Complete Systems training: Amadeus Altea Customer Management System Complete Product Training: Singapore Airlines  Passenger baggage handling and flight check-in  Checked in an average of 60 passengers per check-in Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs  Serving customers in a polite and professional manner according to Singapore Airlines standards  Dispatching flights on time which included overseeing the boarding of the aircraft  Demonstrating an in-depth knowledge of key health and safety standards used within the industry  Working alongside airline duty officers to meet KPIs and airline standards  Consistently achieved airline on-time performance standards Demonstrated the ability to handle complex situations within the given industry safety measures Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014. International Travel Consultant 04/2010 to 10/2013 Company Name – City Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting  Complete Product training: Customer sales process  Selling Travel products to a wide range of clients  Helping train new team members in key competencies Handling customer payments and accounting  Being a team player by coaching colleagues on the sales process to reach store revenue targets  Adopting business strategies including local store marketing and financing  Dealing with customer complaints Providing business solutions  Liaising with airline representatives and wholesales Liaising with wholesalers to drive sales and meet targets Achieved consistent revenue and growth targets on a monthly basis  Repeat client base of approximately 60 per cent Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale Gained self directed learning and development and problem solving skills. Corporate Travel Manager / Staff Developer and Trainer 08/2014 to Current Company Name – City Assisting with on the job sales, product and systems training for new staff members. Developing staff in core competences to ensure success. Researching travel options & presenting the best deals in terms of customer requirements.  Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner.  Filing, photocopying and general administrative duties. Building strong relationships with clients.  Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.  Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.  Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.  Complying with all relevant laws and travel business legislation.  Handling high numbers of incoming calls from direct customers and travel trade.  Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.  Education Bachelor of Applied Science (Aviation) : Aviation Business Management Current Royal Melbourne Institute of Technology - City GPA: GPA: 3.4/4.0 Analytical and conceptual thinking, with a conscientious approach to managing workloads.       Ability to handle, analyse and interpret complex data, before presenting it back based on the overall analysis made. Advanced problem solving and numeracy skills. Accomplished communication skills, both written and verbal developed through numerous essays and presentations. ·       Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint.  3.5 GPA University of Westminster - Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning. 2011 - Successfully obtained a Certificate III in Tourism Retail Sales : Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology 1 2009 Parade Secondary College - Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40 Qualifications Diploma : Management 1 2012 - Management Skills accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written Additional Information Nationality: Australian Visa: Tier 5 Youth Mobility (exp: 24/7/2016) Note: Eligible for EU passport

AVIATION

SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch- Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services. Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm. Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes. Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs. Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication. Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning. Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors. Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules. Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff. Selected appropriate interior finishes and furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences in Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design. Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies. Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base. Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams. Remained up-to-date with project parameters including building Codes, budgets and schedules. Education Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit

DESIGNER

GENERAL MANAGER Professional Summary Manager with seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting & Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality environment. Skills Work History GENERAL MANAGER , 11/2009 to Current Company Name – City , State -Responsibilities: Reviewing correspondence & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no. of admissions every year. Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks. Responding to walk-in inquiries and inquiries over the phone. Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Liaison between all impacted departments to ensure proper communications and reporting practices. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Oversaw daily office operations for staff of [Number] employees. AN ADMINISTRATIVE ASSISTANT & PUBLIC RELATIONS OFFICER , 11/2003 to 08/2009 Company Name – State Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge. Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office. Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure. Feature American cultural notes. Provided Administrative Assistant to the General Manager. Organize the details of special events, travel arrangements, corporate agendas and itineraries. ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati by the Directors after a year's time due to my hard-work and dedication. Maintaining records and organizing files. Responding to reviews & correspondence. Drafting and Correspondence. Preparing presentation in Power-point. Assisting the managing Directors. Basic accounts and Administration. Plan Meeting and Events. Make Travel arrangements for the Director. Responding to multi-line phone systems & directing them to appropriate Departments. Company Name CENTER-MANAGER , 10/2003 to 09/2008 Company Name – City , State Oversaw daily office operations for employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Created company's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Planned and executed all aspects of office headquarter move. Managed executive calendar and coordinated weekly project team meetings. Prepared program operating budgets, budget reports and other financial performance reports. Education Bachelors degree : Law , 1 2000 MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY - Law Skills accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements

PUBLIC-RELATIONS

WEBSITE DESIGNER Summary Software developer well-versed in the entire workflow for developing and implementing websites, including: consulting with the customer, designing mock-ups, programming the site, and incorporating customer feedback. Skills Visual Studio.Net ASP, ASP.Net MVC 4.0 Visual Basic.Net C# Microsoft SQL Server, SQL, Stored Procedures TFS (Team Foundation Server) HTML5, CSS3 Javascript, JQuery AngularJS LINQ PHP, mySQL Adobe Design Suite Agile Software Development Methodology Accomplishments JCH Digital Designs Portfolio, which lists a number of client sites: http://www.cocs.com/jchdesigns/portfolio.htm. Experience Website Designer , 12/2016 to Current Company Name － City , State Currently working as a freelancer to redesign websites for my own clients and customers. The process involved working with the client during all stages of development:. Discussed requirements, documentation, and business needs regarding the design of the site. Created mockups to get client approval before starting the coding. Worked with the client throughout the testing stages to make sure they were happy. Delivered the final website within the client's budget and the quoted timeframe. Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite. Senior Software Developer , 07/2016 to 11/2016 Company Name － City , State Contracted to Fiserv and assigned to the Velocity Loan Software Migration project which involved upgrading credit union clients from version 2 to 3. This involved taking a client's XSLT and XML files and transforming them with custom mapping software into LUXML files, which were then processed by the Velocity software. Our team reduced the number of hours it took to migrate a client by 62.5%, from 800 hours, down to 500 hours. Worked with the lead developer to create testing and review processes to ensure the version 3 mapping files contained the same data and calculations as the version 2 mapping files. Helped develop unit testing software to ensure the LUXML files were fully tested before delivering them to the client. Supervised and reviewed the work of 3 offshore developers in India. Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA. Support Engineer Tier III , 02/2016 to 04/2016 Company Name － City , State Contracted to Abila, a company which provides accounting and membership-management software to non-profit associations. Investigated and resolved tickets escalated from the Tier II engineers. Helped resolve the maintenance tickets in queue which resulted in improved metrics for our department and faster issue-resolution time for our customers. Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, and .NET Framework 4.5. Lead Software Developer , 12/2014 to 02/2016 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Worked as a project manager on a project which involved creating a model of a soccer player for a client. This included going back and forth between the client and the model-maker to refine the model as needed. Created, redesigned, and cleaned up websites for a number of clients, using C#, ASP.Net, AngularJS, and PHP. Created digital models of a hospital interior for a medical equipment company. This involved having phone meetings with the client to create a list of requirements which were passed to the model-maker. Software Developer , 08/2014 to 12/2014 Company Name － City , State Assigned to Bank of America's CaseCura application, which gathers evidence and documents from for use in legal cases. Created new user interface (UI) designs by replacing obsolete pages with data-bound dynamic grid web controls. This improved the user experience, which led to happier users. Led design and documentation sessions to get user feedback at every step in the design process. This helped our team determine the best course of action for new feature requests and let the users be more involved in the decision-making process. Led user-acceptance review meetings after the code changes were complete. This ensured that the code met the user's specifications before the code was put into production. Participated in daily scrum meetings to make sure all software development was on schedule. Used: C#, MVC, TFS, .NET Framework 4.5, JIRA for ticket tracking, SQL Server, Agile development methodologies. Software Developer , 10/2013 to 02/2014 Company Name － City , State Contracted to AgriLogic, a crop-insurance company. Assigned to the AgAdvantage Legacy application, which processed crop insurance policies. Also investigated and determined the best course of action for maintenance tickets received from the business analysts. Worked closely with the business analysts and QA team to ensure all code followed the company's standards. Was instrumental in reducing the number of maintenance tickets in the queue: when I started in October, there were around 50 tickets; by February, we managed to reduce the number to about 3 or 4 a day. Participated in the weekly "Lunch & Learn" meetings where all the developers would discuss a current issue and brainstorm about how to solve it. Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5. Programmer Analyst , 02/2013 to 09/2013 Company Name － City , State FBC Mortgage is an Orlando based mortgage company. Responsible for creating web-based applications to help increase the productivity of different departments, including:. Created web-based reports for the underwriters to better help them determine which loans and customers needed their immediate attention. Created a console-based application for the legal/ compliance department to alert them of any loans which could be considered high-risk so they could take appropriate action. Created web-based reports for the CFO which analyzed the credit scores and debt-to-income ratio for loan applications so he could determine the financial risk of the loans. Maintained and upgraded the existing web-based reports based on feedback from the loan openers, loan officers, and loan processors. Helped to create and develop the Customer Mortgage Application, which let customers apply for a mortgage online. I designed the graphics and layout, and then worked with the rest of team to connect the UI to the business layer of code. Helped mentor and assist the junior-level developers with coding or design issues. Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server. Lead Software Developer , 09/2004 to 02/2013 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Consulted and developed websites for clients, using HTML ASP, and C#, as well as mySQL for database access. Managed a team of vendors who created their own digital models and products for sale at the Vanishing Point website. I designed, created, and programmed the Vanishing Point website from scratch, using ASP and mySQL, which includes a marketplace to purchase and download products, an image gallery, and sales report pages for vendors. Software Developer , 02/2002 to 09/2004 Company Name － City , State Contracted to AT&T in Orlando, FL as a member of the development team which upgraded, maintained, and monitored the Remittance Resolution System (RRS)- a system which processed over 8.7 million records and $4.2 billion in customer payments and refunds (2002 data). My specific responsibilities included: Monitored the daily reports to make sure they accurately reflected the payments processed by the system. Upgraded the reports as needed, based on user feedback and requests. Used VB 6, Windows NT, SQL Server 7, and Crystal Reports 8.5. Re-designed and re-architected the RRS trouble-ticket database system to upgrade it from a Microsoft Access file to a completely new ASP/ web based application with a SQL Server database backend. I was also assigned the task of adding additional features, such as an all-new interface (including new graphics and all-new layout), new security (users would now have to login), user auditing (tracking who updated what information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) and to consolidate numerous systems into one database. Used ASP, HTML, and SQL Server 2000. Hosted an hour-long panel discussion on the history and development of video games and digital artwork at MegaCon 2015 (April 2015). Around 250 people attended, with people standing against the side and rear walls. I've been using the Adobe Suite of tools since 1999. I'm as comfortable with graphic design as I am with coding so I can wear multiple hats as part of a development team. Education and Training B.A : 1995 University of Maryland － City , State Skills .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT

DESIGNER

LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST Work History Company Name Company Name Skills Applications: MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail, NetMotion, Novell iManager, Active Directory Client/Server: Heatweb-fs Platforms: Windows 2000/XP/7/8/10, UNIX, DOS Experience 03/2016 to Current Lead Information Technology Support Specialist Company Name － City , State Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff. Perform help desk systems administration; develop and document procedures. Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories. All duties as listed below. 04/2007 to 03/2016 Information Technology Support Specialist Company Name － City , State Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices. Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed. Install, configure, and support enterprise class, SQL compliant database software. Document the procedures for other support personnel to use as reference material to assist in the support of these systems. Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions. Known for approachability, diplomacy and patience in dealing with frustrated users. Excellent problem-solving skills relating to Access, Excel, or Word questions. Create macros, research complex inquiries, and find solutions to users' issues. Monitor and maintain back-up systems and server health including Heatweb-fs. Collaborate with team members and vendors, to develop strategies for hardware and software solutions. Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems. Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form. Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens. Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures. 08/2004 to 03/2007 End User Support Specialist Company Name － City , State Ensure customer satisfaction by responding to calls to the help desk. Logs all customer questions and problems and tracks the same through to resolution. Field over 20,800 calls from user community per year. Analyze each call for problem symptoms then determine problem resolution. Coordinate planning, development, and teaching of software, including time frame for deliverables. Designed and created class evaluation database for the purposes of certificate recognition. Generate and analyze statistical data from HEAT call ticket database. Maintain and update call tracking software. Create and update knowledgebase. Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance. Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating. Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users. Set up new district laptops to district standards. 08/2002 to 05/2004 Instructional Support Specialist Company Name － City , State Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department. Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County. Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department. Designed and maintained database of 8 years of graduating students following their degree programs and certificates. Provided effective instruction and tutoring to a widely diverse group of students in the following career programs: Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification. Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers. Maintained and updated Butte College, Business Education Website. Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings. Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades. 02/2002 to 05/2002 Instructional Support Asst I Company Name － City , State Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access. SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee. HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages. Implemented and documented lab policies and procedures. Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development. Worked jointly with seven other team leaders. Managed a six-person team. Wrote documentation guidelines. Produced the User Guide and Online Help for the users of the new software. 06/1994 to 05/1997 Computer Systems Manager Company Name － City , State Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules. Produced tailored reports for administrator using data analysis and manipulation techniques. Analyzed and produced visualized reports of abstract data. Trained others to manipulate the database for creating custom reports for their departments. Served as network administrator. Diagnosed and implemented solutions for routine hardware issues. Edited weekly publications including the Lantern Newsletter. Prepared special publication projects. Education and Training May, 2002 B.S : Business Administration, Management Information Systems California State University － City Business Administration, Management Information Systems Cum Laude December, 2008 Microsoft Word XP Certification, Microsoft Office Specialist Program May, 2003 Crystal Certification of Crystal Reports Design 9.0 April, 2005 New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio October, 2007 Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux Graduate Certificate in Corporate Education August, 2009 Pearson VUE Certified Test Administrator May, 2010 Siemon Certification in Design Principles and Installation Practices December, 2011 FrontRange HEAT Administration I November, 2013 FrontRange HEAT Administration II February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks June, 2015 Activities and Honors Driven Information Technology Professional with broad technical skill set. Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies. Skills ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server

INFORMATION-TECHNOLOGY