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5 | Great service, great food. Forgot to add cheese to our burritos and they went above and beyond to fix it for us. \n\nWe will be back to try the tacos next time. Atmosphere is appropriate for Mexican on the fly, definitely a casual place! |
5 | Had the skirt steak and 50/50 tacos. Very tasty. The horchata (sp?) drink with nuts was delicious. I especially liked the very hot habanero based green salsa. Plus it's only 5 min from home. Definitely will come again. |
5 | Great to see Danny back up and running! It's everything I'd except with a few culinary surprises that were great additions! Simple, fresh and absolutely tasty Mexican food! |
3 | I don't understand the draw of this place. The atmosphere is fun and staff are great, but the food just isn't that outstanding. I had three tacos: carne asada (meat was tough), shrimp (tastes like algae), and I can't even remember the third which is a bad sign. Also, the prices are such that you're paying at least $1 per bite. I much prefer Phoenix Burrito House which is a better value and has tastier food! OK, I will say the sopapillas here are delicious. I'll give them that. |
3 | When The Arizona Republic recently reported on a new taco shop opening up, I was inclined to read more. After dedicating so much real estate to copy and full-color pictures, not to mention a glowing review, I figured this would be one place I'd have to try. Since I live in the East Valley and work in Downtown Phoenix, I figured the best time to go would be during my lunch hour.\n\nTravel time to the small shop just past Camelback ate up most of my time, so I got my order to go. Not knowing when I'd be back here, I thought I'd try everything that appealed to me. The review mentioned the Fish Tacos. Those sounded good, but I wanted to try a Torta, so I got 'The Surfer' which is their Fish Taco-inspired sandwich. I say 'inspired' because the ingredients aren't quite the same during transition. Like my relentless quest for the ultimate Chicken Fried Steak, I'm always on the lookout for the 'best' Sonoran Hot Dog, but this wasn't Sonoran. Oh well, close enough. To polish off my meal, I went with the Sopapillas. The Republic had a photo that made them look SO good, drizzled in condensed milk, chocolate and sprinkled with Pecans, it's almost suitable for framing.\n\nThe result? The hot dog was good, not great. It was on an everyday hot dog bun, not some steamed warm bread that you could find at other places. Simply put, I've had better hot dogs served by an old lady with a cart and a picnic table in a parking lot.\n\nThe Torta was good. The contents were tasty and fresh. The bread was less Torta bread and more Ciabatta. Those of you who've had authentic Mexican Tortas know the difference between a Torta and a sandwich. Need I say more?\n\nThat brings us to the Sopapillas. Remember, I got these to go, so I didn't have time to inspect before leaving. First off, no pecans. Secondly, they were a tad overcooked. Thirdly, well, let's just say 'smothered' isn't the adjective I'd use to describe them in relation to the sauce. \n\nThe reigning champion of the best dessert in Phoenix has to stay with the Churros of the Barrio Cafe in Phoenix.\n\nSo that's it. Some may not like my review. Some may disagree with me solely on the basis that I went to a taco place and didn't have a taco. Whatever. Will I go back? Yeah, probably ... if I'm ever in the neighborhood. It sure beats a '----berto's' any day. |
4 | Baja Fish Taco. Try it. Love it. Crave it nightly. Also try their veggie tacos. They have this awesome green guacamole salsa that you should put on everything. |
2 | The staff is very friendly. The tacos are extremely small, and over priced. About one dollar per bite. The owners previous restaurant served the same product for less than half the price. Food quality is very average. |
3 | Cool little build-out and decor. Tried 6 different tacos, chips & salsa (no drinks) which came out to $23. Tacos were good but not great and really small. Literally 3 regular bites. \n\nWe were very excited to try this spot out as we'd been to his old place and this one is walking distance to our house. However, considering the price I just can't justify making it a regular stop of refer to a friend. Arrived excited, left wanting more and to pay less... :( |
3 | As a huge fan of Dan Maldonado's Tacos Atoyac, I was very excited to see him open a new shop. So today I tried Mucho Macho Taco and came away very disappointed. \n\nParking is definitely an issue here. If you're not lucky enough to snag one of the few spots then you can park across the street at Sylvia's as their lot is semi-empty (for good reason).\n\nI tried the bacon, braised brisket, and crispy fish tacos and a side of super tots. Why haven't I had a bacon taco before?!?!? It was wonderful with thick crispy and chewy chunks of bacon. The brisket taco was good but runny. The fish taco was a huge disappointment. I'm not sure if it's the same farm-raised basa that Dan used at Atoyac, but the fish in my taco was overcooked, small, and flavorless. And it had shredded yellow cheese on it? I love cheese but not on my fish taco please.\n\nI also got a side of the super tots. Who doesn't love tater tots? These were very greasy and had a little shredded cheese and maybe a tablespoon of pico on the top. Will not order those again.\n\nI will definitely go back to try other things. I like that they have a self-serve soda fountain, salsa bar, and you actually get chips now. Big pluses. \n\nI sincerely want my next rating to be 5 stars. Dan is such a nice guy. I hope my experience today will be the exception and not the rule. |
4 | What a nice addition to the neighborhood, located right next to the French Grocery, Mucho Macho is the product of one of the founders of the now-defunct Tacos Atoyac. I stopped in for some takeout and got a carne asada burrito, the chicken quesadilla, chips and salsa, and an horchata. Everything was very fresh and tasty, and at a reasonable price (around $20 total). Will definitely be coming back here, especially for take out. |
5 | Excellent food and reasonably priced! Had the flank steak and chicken tacos - loved it! |
5 | I give the Machos a 5-star because they make simple, good tacos. \nSalsa bar is great, especially the hot sauce and the carrots. \nPlace is clean and friendly.\nMaybe grill or light fry the tortillas so they don't crumble, but this only happened to 1 of 3 tacos, so what do I know!\nAlso, make you register offer tip options. We like you that mucho!\nBoom! |
4 | great concept, location, cool dudes, solid cuisine. only regret was seemingly high salt content, but I will return nonetheless! |
5 | Where Gourmet meets Taco but tastes amazing!!!! Chef Dan has really outdone himself this time. The combinations are unique and tasty. Can't get enough of this place. Wish there was one in the west valley. Go for the shrimp or brisket...my favorite! |
4 | I've driven by this place quite a few times while on 7th ave and decided to give it a try today after my hike. I ordered the 'Surfer' torta and my friend had the steak and shrimp tacos. I have to say that everything was delicious. The torta was definitely tasty. And the service was just as good. I've found a new taco spot and I'll definitely be hitting it up again soon. |
5 | I regularly get my dry cleaning done next-door and occasionally stop in at French Grocery for a snack, but I had never gotten around to stopping into Mucho Macho Taco until yesterday when I needed something to turn my day around after a botched attempt at holiday shopping. This was a fantastic choice - I picked up two of the 50/50 tacos to go (carne asada and chorizo, plus queso fresco and pico), and I spent the rest of the day telling anyone who would listen how great they were. The staff is very friendly too, and the service was really quick for my take-out order. Parking at this shopping center can be a little challenging, but I bet you could park pointing towards the street at the shopping center on the other side of Missouri and be fine with a 2-minute walk (most of that would be waiting on the traffic light). I had previously been bemoaning the absence of a certain Texas-based taco chain here in Phoenix, and what I've now realized is that fantastic tacos are already here and waiting on me to discover/enjoy them! :) |
2 | Mucho Macho Taco - so the Macho comes from using 5\" tortillas instead of 3\" for their street tacos. Personally I think they should have spent more time making food with Mucho flavor instead of worrying about tortilla sizes. Mucho lacking here at Mucho Macho Taco. I went for lunch and after looking at the menu went with the brisket burrito, with green chillies, carmelized onions and oranges.... Uh no oranges please. The green chillies were not New Mexico Hatch green chillies but instead food distributor canned green chillies. Carmelized onions, diced and slightly cooked does not equal carmelized. While the brisket was decent I am quite doubtful it was slow cooked out back for 10 hours- most likely off the Shamrock or Sysco truck as well. \nWhile there is a salsa bar at Mucho Macho I did not care for any of the salsa options. The \"hot\" salsa which kind of looks like roasted salsa is nothing more than red pepper flakes and oil. Funny, I never use oil when making salsa. The mild was simply blended canned tomatoes and lacked flavor, the green which I am guessing was supposed to be an avocado whipped salsa had decent texture but also lacked flavor. There was no pico salsa available - WTH?? \nSo in closing, the location is clean, simple decor, and the guys are nice but I will not be going back here at anytime as it significantly falls short of hundreds of other Mexican restaurants in the valley. |
5 | What can I say... I LOVE tacos! And these definitely do not disappoint. The tacos are huge! I mean MUCHO MACHO huge! I ordered 6 thinking they were small basic tacos and I was wrong. They are packed with flavor and each one has its own flair. I really liked the Pastor (sweet and flavorful with green papaya) they even have sriracha here too! The 50/50 was perfect, great combo of flavors with the pico and queso fresco. A great ( and clean ) place by another local owner! Wish I had more room to try dessert, I also had a fresh batch of Horchata topped with pecans (sooo good and refreshing) . Dan and his staff are super friendly and want to make sure you enjoy your dining experience. If you are in the downtown/uptown area this is def a great taco spot. |
3 | Tried this place out. Decor is basic. Service really good. Super friendly. Food? Like how the tacos are a bit unique. Oranges in my brisket taco? That caught me off guard. But loved it! Grilled fish taco or fried? We tried them both and vote for fried with an outstanding sauce. Bacon tacos? Yes please! (Did not know about that but will get it next time.) Bean and cheese burrito? My daughter's comfort food, however not a fan of Mucho's beans. She will not be back. But i will! Mucho more tacos in my future! |
5 | Absolutely thrilled!!\n\nI litterally work like a 3 minute walk from here and me and a coworker had been dying to try this but always seemed to be extremely busy especially on Fridays, I mean its a tiny parking lot space so it already has no room.\n\nFast forward to this part Monday. we finally decide to go. BEST DECISION EVER. \nI had 2 tacos, 1 shrimp and 1 bacon (YES BACON!!) and a large horchata.\nmy co worker had a carne asada torta and an horchata aswell..\nwe had a sopapillas for desert. everything was delicious!! 5 Stars! \nmeat was perfect. THE SALSA OH MY! the best. Make sure to ask for chips to go with your salsa. you wont regret it!\n\nCustomer Serivce also gets a 5 stars. |
3 | Taco are the new fad of Cen Pho, I can name a burrito full of new tacos places with out thinking too hard. The same is true with Macho Mach taco as the rest. Two tacos are a bit small for a meal but at roughly $3 each a third would make it a bit pricey.\n\nOut meal included a few chips however I do not think this was standard, if it were and unlimited it may make up for the lack smaller main course.\n\nThe Fish burrito was decent a bit heavy on the cheese, despite other great reviews of the burrito it was nothing special. \n\nThe grilled veggie burrito is one truly unique item here as it even has humus in it. \n\nI did appreciate the salsa bar however more chips to enjoy it with were lacking.\n\nOverall decent place but don't go out of your way to get here. |
4 | Very easy to order. Fast service. Great price for their combos. Brent took my order and was very friendly. Even knew me when I picked up the order. Southwest wrap was delicious. |
4 | I have been to this location 3 times, and the service was fast/employees were polite, the food was good, & the atmosphere was clean & beach inspired. I like Tropical Smoothie b/c it has relatively healthy options served fast & it is reasonably affordable. |
4 | The 4 stars is for the customer service and excellent customer service as well as the perfect smoothie that only 4 staff members make there are 2 nice Filipino boys an awesome Samoan Pacific Islander girl who's name I think is Adriana and a sweet African American boy. I go there almost everyday as long as one of the four is there the others are horrid sassy grumpy and the smoothies don't taste good - the owner manager needs to get rid of the dead weight and give the awesome ones kudos |
3 | New location, same great assortment of healthy food and goods. Just popped in the other day and it still looks like they are unloading into the new space. I was glad to see the same smiling faces and the same products from the old store.\n\nWhile some of the things are overpriced IMO, the selection can't be beat for those looking for the upper crust relative to organic and health foods. \n\nThe only drawback and the reason for the 3-star review is the sheer amount of vendor tables setup peddeling samples, etc. It was just too much given the smaller space they now have. One or two would have been alright, but it felt like there were people at every turn. Maybe it's just during this opening time frame, I sure hope so. |
2 | Too many excuses for not being prepared. \nWhile understanding their move and supporting the store from South Blvd to Plaza Midwood, they just don't have it together. HHM is extremely overpriced IMO. Those necessary bulk items (not packaged), they did not make the space for, i.e., Raw Cacao. Also, every time I'm checking out, the cashiers continually have personal conversations with each other while serving the customer. Sorry if I feel the need to interrupt the conversation to inquire about store products. Lastly, I asked for a manager for assistance and just found out from another store - she wasn't the manager. I'm not impressed with HHM any longer. |
1 | Unhappy! Went to get juice after yoga and it was a disaster. Person making two of the same juices at once made 1.5 cups worth and never stirred so first person got top half of juice and I got second. When they went to refill mine, machine was \"broken\" so I paid $8 for half a smoothie. Offered to take two dollars off but when they realized they already rang me up, they just stared at me until I left. Terrible customer service this early in the game. Will not being going back if I can help it. |
5 | I've been shopping with HHM for well over 6 years and was so sad to see the South Blvd location close down, but I've been very pleased with the new Plaza store! Reading the other reviews was surprising as I've only had good service here, so I wouldn't let a couple of bad apples spoil the bunch. I think the addition of the hot bar was excellent and it is quickly becoming my favorite place to grab my lunch when I'm in a hurry but want some good comfort food. The new store is certainly smaller, but I can still find most of my favorites and they'll do special orders when I ask for particular items. |
3 | I'm so very happy that Healthy Home Market had moved into my neighborhood! Their vegetables are high quality and their meats are as well. I just purchased fresh beets to roast and I'll saute the greens in olive oil and garlic. This is a great addition to Plaza Midwood.\nBut, one thing I really wish is that the cashiers would be friendlier than they are. Today the fellow checking me out said nothing to me even after I said hello and thank you. |
1 | This place sucks. Rude Aggressive owner, Insult comedy, Go there if you like being treated like crap and offended. Zero stars would be more accurate. |
1 | Should be called House of Idiots. Terrible Venue & incompetent staff. We were here New years eve for the 7:00 show.\nWhen we walked in, there was no one there to greet us. The tickets said no reserved seating, so we were not sure if we were to seat ourselves. We walked inside and the only help we saw were bringing drinks to tables. We we walked back into the lobby we finally saw some employees taking tickets and seating people. The whole thing looked so unorganized I was waiting for the clowns to appear. \n\nThe place is extremely cramped. I know that a place like this wants to maximize the seating capacity, but this was ridiculous. Since this was a brand new place, they should have done some better planning. \n\nThe tickets said that the doors open at 6:30, but when we got there at 6:15 the place was already half full. Had we know that we would have arrived sooner to get a better table.\n\nWe ordered two beers from a server who looked about 18 years old who brought us the beers with no glasses. When I asked for the glasses, he said he would bring them when he came back. He then proceeded to take the orders from about 4 other tables. After about 15 minutes, we were still waiting so I got up and walked out to the lobby where the bar was, and the bar was completely dark with no one working there. Finally an employee saw me looking around and asked me if she could help me, and I told her our server never brought us any glasses. She then went behind the bar and got the glasses. Even after I went back to the table we didn't see our server for another half hour and he didn't even remember that he was supposed to bring us glasses.\n\nI had called ahead to verify the actual time the show started and was told 7:00. Not true. The show didn't start until 7:25 and ended at 8:45. An hour and 20 minutes total for 3 comedians. \n\nThe headliner only was on for about 40 minutes. The other 2 comedians took up the rest of the time. \n\nOn top of all this, when I looked at my receipt for our drinks the next day, we were given the wrong bill. Now I have to straighten out that mess. Our bill was $18 and my card was charged $75. I'm sure the other person that got my charge of $18 is not saying a thing. Worst comedy club ever! We won't be back. |
4 | Went to see Rocky Laporte here new years day and can say this is a great comedy venue! Its no hassle parking (structure extremely close by), not overly cramped seating, and a great looking place. One extremely important PSA for this place is the FOOD IS AWFUL. Not that I expected anything special, but for those hoping of having a meal there think more airplane or microwave meals than actual food (for 10-13 dollars a \"dish\"). With that being said this is a comedy club and not a restaurant so that's why I dont hold that to my rating. Special shout out goes to Kathleen the audience member rocky loved for this particular show. |
4 | New vegan restaurant opened just south of Ste Cat, on Bishop--it's been open about a week and I've had 6 different people on Yelp and Facebook ask me about it... So here's the review.\n\nThe first thing that struck me was the menu - its gorgeous, full colour with excellent photography, but...entirely in French. This wasn't a huge problem for me, but in Montreal this is a big no-no, especially downtown and next to Concordia.\n\nI decided on the sweet potato and black bean burger on kamut, with tofu bacon and daiya swiss. I got their fries instead of a salad and a Zevia ginger root beer.\n\nFirst impression, the fries were amazing. I'm usually a reach for the condiments guy, but these were so well seasoned they didn't need anything.\n\nThe burger had good flavour, but a couple of technical problems - the bun, being kamut, was a lot more firm than the patty. Physics played its part, but the end result was a the patty spreading beyond the bun each bite.\n\nIf they can find a way to firm it up I'd definitely try it again.\n\nThe tofu bacon was a bit disappointing, and mislabeled. Its smoked tofu, which is fine, but a very different texture than I'd expect from something labeled bacon.\n\nI didn't notice the daiya til the very end of the meal, I wouldn't spend the extra .90 for it again.\n\nThe whole meal came to just under $16, which is way more than I'd be willing to spend on a burger and fries on a regular basis, but they are new and experimenting with their menu (which I imagine includes their prices) I worry that the area they're in will buck at the idea of a $16 lunch.\n\nI don't recommend the Zevia sodas, they're flavoured with stevia and its call I could taste.\n\nAfter my meal I got to try one of their two deserts, and opted for the brownie. My brownie standards are quite high as there are some fantastic brownie destinations in Montreal. I'd rate theirs a solid 8. Possible ways it could improve? Serving it warm, or with some sort of custard or coulis. I'd ditch the quinoa sprinkled on top too - I could easily see it being a 9 or 10 then.\n\nI also tried their quinoa chili, the kale was a great addition, but it lacked enough sweetness for me. If you like spicy chilli, you won't be disappointed.\n\nI'll definitely be back to try them again. |
4 | The food is quite tasty. The vegan chicken sandwich tastes almost like real chicken. A bit pricey though... Almost $15 for a soup and sandwich. |
5 | Stayed in Montreal last night and did a Yelp search of vegan places in the area. Luckily I found Copper Branch. The food was fantastic everything was flavorful seasoned and some of the best vegan food I've had in a restaurant. Not only did I eat breakfast there but I also had them cook me lunch as take out that I'm currently eating right now. This place is legit. If you are vegan and you are in Montreal you absolutely must check out this restaurant. |
4 | Copper Branch offers a fast food formula for vegans on the go, akin to other bigger chains like Subway, with a focus on healthy foods. \n\nThe service is quick and the staff is polite. The location is strategic, right in the heart of downtown Montreal, and the interior design is fresh, minimalist and hipster with a touch of deliberate vintage.\n\nDuring our visit, I had a sweet potato black bean burger, and my husband ordered the copper burger. Both tasted good, but if I may offer a critique, I would say the burgers would have benefited from some type of sauce or spices to enhance the taste. Prices were okay, right on the border of \"I'm not sure if I should be paying this much for a burger... and yet I just did.\"\n\nOverall, I would still recommend Copper Branch; it might be fast food, but it's vegan, it's healthy and the taste is decent. And for that, in my book it deserves four stars. Although I am not in a rush to go back, I would certainly consider it if I were downtown and needed some quick fuel. |
3 | Forever three stars:\n\nIt's like I went to McDonalds but its shareholders converted to veganism and health foods. \n\nIt's all reheated stuff from the freezer but it's good reheated stuff from the freezer.\n\nThe beverages look fanciful and trendy. The tea was okay.\n\nIf I was hungry for fast, healthy, light and semi-cheapish food for its category, this would be my top option.\n\nJust don't forget this is a healthy fast food joint and not a true restaurant and you will be fine. |
1 | They gave me a costumers wrong order(Which was my correct order). Normally I wouldn't care but they came from outside the location. I have no idea what could've been done to it before hand! |
4 | Bonne s\u00e9lection de bi\u00e8re. Ambiance d\u00e9contract\u00e9e. La cuisine est capable d'envoyer plats une ou deux coches au-dessus du regular pub fare. Rapport qualit\u00e9 prix bien correct. C'est franchement bruyant, par contre. Au point d'\u00eatre parfois inconfortable. |
1 | BOOOOOOOOOOOOOOOO!\n\nthis place would have been nice if:\n1. the hot water heater worked\n2. the room was closer to the pool and spa\n3. the spa was hotter\n4. instead of what was supposed to be in the shower, they had three huge rings that looked like smashed condoms.\n5. the sofa bed was broken\n6. the tv was broken\n7. the shuttle service to the strip was slow\n8. housekeeping didnt clean but expected a tip\n9. did i mention the room was bad?\nthis place sucked!!! |
1 | Ok seriously these people are annoying. The act like they are from the las vegas visitors bureau but they are TIMESHARE reps. Ok sure I got two tickets for peepshow and two spice market buffet ticks for dirt cheap but the presentation for 2 hours was NOT worth my time. First Carol who was our rep was annoying. She would ask me questions like how much do I think a hotel room is on average a night- well in Vegas right now about $50. She said that's not realistic more like $150 (um not sure where in Vegas she is talking about, we paid under $80 a night for THE HOTEL at mandalay bay). Basically, a person would be looking at $5,000 a year for a week of vacation. Pretty damn insane and I wasn't impressed at all. She called me out and was like you are here for the gifts aren't you. I looked at her and said YES I AM. They offered them and I wanted them and I sat through the crap. Once we said no she didn't say two words to us. Really unprofessional and the show and buffet were sub par. Seriously don't waste your time. Buy the tickets outright and save yourself some time. |
1 | In 2008, my husband and i visited the model condo. We decided to get the three nights stay. We thought the condos were too modern for us. When we arrived in April 2010 to use our three nigh stay, we were greeted by an overbearing salesperson who identified himself as a concierge. He constandly stated that he needed to sign paper regarding our lease. What lease?? We only bought a three night stay. We were harassed and victimized by him. He tried to show us a 4 bedroom condo. We told him many times before that we were interested in purchasing anything. Finally, paper work to sign...................It was only a comment sheet. We were appalled that he told at least 3 hours of our vacation time. I wrote a complain letter to his supervisor and other managers. We didn't have anything from them. Our experience at Westgate Las Vegas was awful. Will never stay there again. |
2 | Hubby and I got suckered into a presentation for thei Westgate Vacation Club while on vacation in Las Vegas last week. We got free dinner and a show for our 2hours of time. \n\nAll in all the presentation was good, the condo units seem pretty nice, and the idea is a great one for people who want to travel more. \n\nHowever we do not make any snap decisions and told the sales people that, well you would have thought the world was ending....all of a sudden the higher up sales person accuses us of not being truthful with them, of not making sense since we want to go on more vacations and wanting to spend more time with family....why would we not want to buy into their vacation club....we had to suffer through 2 other sales people and say NO like 10 times before they would let us leave. \n\nIt was more stressful that it should have been....and after being treated that way will never buy anything from Westgate Resorts... You just don't treat people like that. |
1 | I'm a cardiac anesthesiologist, and my wife and I like getting free stuff. So when we passed by PH and were offered 3day/2night hotel, a $50 visa debit card, 2 sets of tickets to mediocre shows which we did not attend (I wasn't interested), we decided to listen to their 90 min presentation.\n\nI was prepared for high pressure sales tactics. Since we did not buy the timeshare, this is a review of their pressured attempts to sell us.\n\nFirst, they walked us across the street to a place and then realized it was not the right resort. We waited for 15-20min for a van to take us to the right place.\n\nWhen we arrived, they we're all nice. They brought me coffee while we waited for our sales rep, and then once he was ready, we had access to OJ, coffee (just okay), oatmeal, danishes, muffins, etc. for breakfast.\n\nOur sales rep, Edgar, was a small mexican guy who was really rude. He kept saying that we couldn't afford what he was offering and for us to just take the free gifts. This might've been a little of my fault since I told him I only made $60k / yr, but once I told him the truth, he still used the same \"you can't afford this, prove me wrong\" sales technique. He did know I was an anesthesiologist up front however, so maybe he just didn't believe my initial $60k annual salary - and just continued with his \"prove me wrong\" condescending sales technique.\n\nThe other sales technique he used was \"impending event.\" In other words, we had to buy now (of course) to take advantage of no credit check and being able to use other companies timeshares for $20-30 extra / week if they didn't have a Westgate resorts timeshare available in the area you wanted to vacation in.\n\nTo be perfectly honest, Edgar was such a fast talker that I didn't understand all the benefits of being an owner. He kept skipping out on many important facts like \"in what other cities are the timeshares located?\" and also \"what is the maintenance fee?\" despite asking him several times.\n\nThey have something to say for every response you can give them. One thing that was a huge red flag for me was that they didn't let me use my phone to look up reviews and that they didn't want me to call back tomorrow after looking up the reviews. I was honestly interested in buying, but it was just not possible to call back later to buy after looking up the reviews. I don't even like watching movies before looking at reviews!\n\nAfter a prolonged presentation and even though we could've easily afforded buying the 2-bed condo in cash (I think it was about $40k total), I basically had to say \"I cannot afford it\" for them to let us go and get our gifts (and they were condescending about it). Then two more people came by and offered us lowered prices and special payment plans, but we basically had to say \"sorry we can't afford it.\"\n\nFinally, we were allowed to leave and received our gifts as promised. The whole experience took about 3 hours.\n\nI don't think Edgar is normally a rude, condescending guy, but I really do think that this was his sales style using the sales technique \"prove-me-wrong-that-you-can-afford-this,\" as well as the technique of \"impending event,\" and finally of course \"reciprocity\" (by giving us the free gifts and thus feeling obligated). There are probably several other sales techniques that were used and that I'm not remembering (gimme a break, I'm a physician and we do not study marketing in school!), but those are the main ones that come to mind. I guess the sales technique of lowering the initial price to something significantly better is another technique that was used.\n\nAfter reading these reviews here, I'm SO GLAD I did NOT buy from them!\n\nI actually feel a little sorry for Edgar and the rest of the sales people. Their act of preying upon susceptible people and force selling sets up a large amount of negative karma for the sales people, and it isn't a very respectable job by any means. |
1 | Buying a Westgate timeshare was the biggest mistake I've ever made. Every other bad choice in my life has at least ended up leading me somewhere better or helped me to become a better person down the road, but not the timeshare. This bad decision sucked a ton of money out of me and continues to do so for maintenance and taxes every year, and I haven't gotten ANYTHING out of it except for years worth of scam artists cold-calling me to get MORE money out of me to supposedly sell it - a scam that probably works a lot with Westgate owners because having this $#@! timeshare is such a MISERABLE experience. EVERY time I have tried to use my timeshare, there has been something new pop out of the woodwork. \"Oh sorry, that resort will be an extra $1000 fee because it's ski season.\" \"Oh sorry, that resort, and that one, and that one, and yes, those other ones, are all full.\" \"Oh sorry, there's a new rule at Planet Hollywood now where you have to bank your week by September 30th of the previous year or it's gone until 2014. Yes, we know that Westgate used to allow you to use it in off-years, but we're Hilton now. Tough luck.\" \n\nWe were promised easy booking, plenty of availability, lots of choices for resorts, a big grand opening party when PH opened... nothing. I've had none of that. The timeshare presentation was smoke and mirrors, and now I own a worthless so-called \"vacation\" package I have not been able to actually use ONCE in 4 years. And I've been paying over $650 in taxes every year for the privilege of NOT actually going on vacation.\n\nDO NOT DO NOT DO NOT let these scam artists suck you in. If only I had read reviews before signing that paper. If only. |
1 | check out david seegel 100 million dollar house... it s the biggest house in america.... the movie.. queen of versailles..... he needs to money to finish this disgusting display of selfishness and greed... he should be helping animals and the poor!!!!!!!!!!!!!!! |
1 | -000000 Worst \"resort\" ever!\nOOPS - Wrong Westgage Resort - This review is for the Branson, MO Location\n\nAfter traveling all day, I arrived at the Westgate hotel around 5:30 PM - it took me 2 1/2 hours to get a room. This was after:\n1. They told me they had no rooms that would accommodate my reservation ( I had two disabled senior citizens in my group)\n2. I was sent to a room that was already occupied\n3. Finally placed in another room and THEN received call from front desk stating I was in the wrong room\n4. Conversations with numerous staff members (none that were communicating with each other). \n\nAfter complaining to the \"manager\" my compensation was that I could receive complimentary Wi-Fi (which I had been told was free). Funny thing is - no Wi-Fi, even after calling the front desk AGAIN (where they told me they would charge me...hmmm Free??)...Ultimately never received Wi-Fi connection. \n\nI would recommend that no one ever stay at this resort as their customer service is a negative 0! \n\nPS: The room was not as pictured online, very old & musty with a cover up of bleach smelling. |
1 | My husband and I visited this time share presentation. What was suppose to be a 90 minute presentation turned into 3 hours. My sister and her boyfriend were with us. Our Vacation Consultant Janice Spikes had no professional training. She tried to presser us into buying into their program. Not to mention she was pushing her own business and churches. We thanked her for her time, and politely told her no thank you. Here come rep #2 to discount the price, No thank you, finally rep #3 wants to know what he can do to get us to buy, \"Nothing\" , no means no. I got my $95.00 cash and left. On our way out I wanted to tell potential buyers to go back.\nWorst Timeshare presentation I have been to. |
1 | On our vakantion they ask us for breakfast, I ask Lisa (bitch from the customer service) Is iT about time sharing, she Sa\u00efd no iT is not, and we Will get. $75,- if we go.\nWe went and it was about time sharing, so we went back to Lisa, and we did not get the $75,- because we did not stay the 90 minuten. She was laying to us and Being rude. The rooms are noisy. I don't come back here ever!!!!!!!!! |
1 | I was very disappointed with my experience with Westgate Resorts. I was approached in the mall by a representative who offered tickets to a show for $20.00 if I would go to listen to a 90 min presentation. I went and ended up spending 3 hours. The offer looked interesting and I told them I wanted a day to research before I made my final decision. They told me that I could do that but they would hold on to my tickets and to call the next day to arrange pick up. I called my representative twice and left a message. Cody never returned my call and I never received a call back or my tickets. So I ended up losing $20.00 and 3 hours. \n\nWhat's more concerning is that in the presentation I was told that my personal representative would be there to help me once I signed up. Based on the fact I had called and left messages with no returned call only makes me wonder what the service would be like if I actually signed up. The business card I received was also for a different company, so it also makes me wonder how committed the representative is to his job. With all of the promises it just sounds too good to be true. \n\nIf you do decide to take advantage of the offer, here are some tips.\n\nWhen asked:\nHow often you go to Vegas, say once every couple of years\nHow many vacations you go on in a year, keep it low\nHow much you spend per trip, keep it low\n\nThe questions are ammunition to convince you their program is a good deal. If you resist and tell them it is out of your budget they will likely offer you a foreclosure for nearly half the original cost.\n\nThis whole experience has put such a bad taste in my mouth I will never go to a presentation again. |
1 | People,\n\nIt's so plane and simple. If you're an idiot and you don't care about where you waste your money and you want to be treated like trash then by all means go give your money to these losers, like so many dumb people have. \n\nBut, if you value your family, time, and money, stay away from this disgusting company and their putrid sales staff. |
1 | I have thought that maybe my post will be useful to those who have bought or thinking of buying.It has been said a lot of negative things about Westgates,and I am not going there,They all are true.Period. But you can get out if you act fast. We got into it too (stupid,but people act stupid in Vegas :),but thanks to your guys posts,we desperately wanted out.And we acted fast. According to NV law,you have FIVE days to reject a time-share property you purchased,and it has to be in writing.We sent overnight letter to the showroom in Vegas,to their headquarter in FL,to the resort itself and to the title company.Just in case.We got out and got our deposit back. Our son is still mocking at us that we really went Vegas.lol. There are also ways to get out after five days,but they are more complex. If you got yourself into this trap,research NV time-share law and act. Hope my post will prevent somebody from buying into it or help get out in time. |
1 | The wife and I did a Westgate timeshare presentation in Branson MO. We were going to do it at The Woods, but then were \"upgraded\" to their Emerald Pointe location. The salesman said were swapping a woods view for a lake view. Turns out we traded a woods view for a view of the parking lot and garbage cans with thin walls so we could clearly hear the screaming kids in the lake view room next door. When we asked for another room we were told the lake view rooms were for owners. The timeshare presentation was supposed to be 90 min but as usual lasted 2.5 hrs, even though I expedited the close because we were used to the tactics. The first offer was 50 grand for one week in two bedroom, which can be split into two weeks if you split it with one week of one bedroom lake view and with view of the parking lot. I told our salesperson that was exorbitant and to bring on \"the manager who is just going to review everything\" second offer. As is typical, she offered a biannual week for 11 grand, then nine grand as last offer. Thankfully, there was not another manager to review everything was done correctly and then offer yet another offer as is customary with other timeshare companies. Overall not too pushy for timeshare salespeople but wholly crap, Westgate really values their garbage can view properties. I told them we would think about after researching online which I wasn't able to do since Westgate doesn't offer free wifi. I then asked when we would be eligible for for another timeshare presentation so we could stay another two nights for $99. |
1 | Westgate Resorts.....stay far away from these aggressive rudeeeeeeeeeeeeee people period.....or you will be sorry....I got up after 95 minutes and walked out.....after I told them no .....the Spanish lady...got ever rudder and so did the initial presenter the brother with the cheap jewelry on.....who probably lived up the street at the motel. |
1 | These people are crazy rude! My girlfriend and I stopped at the appeal of free stuff. We signed up for a 90 minute tour for the following day at 930am. Then it was 1015 but they said to arrive at 930 so now it went from 1.5 hours to 2.25 hours! We started to doubt all of this and the guy started flailing his arms all over and making sounds of disappointment. We stuck around and finished the paper work, gave the 40 dollar deposit and left. Walked back 5 minutes later to cancel after looking them up on yelp and yes, you guessed it, the dude acted like the world ended. Then we tried to get our papers back and they said no. My girl grabbed them off the counter and tore them up and walked away. Stay away from these people complete A holes!!!! |
2 | This hotel, in its 3 rd life, now as the Westgate, is tired. The hot water handle came off in my hand. There's mold on the wallpaper in my bathroom. It's a throwback, but not in a nostalgic way. \n\nOn a positive note the staff is friendly sand there are lots of people there to help you. Let's hope the new owner pumps money into updating the facilities. |
1 | I didn't realize that Westgate had just bought LVH. This was our first time staying here (call it the Westgate or the LVH) It's really hard to believe this is under new management.... Apparently we stayed on the 'renovated' 23rd floor, but I began to wonder as we walked down to our room, as the hallways were clearly old, smelly, with falling apart baseboards, and old wall paper..The room was not much better. I think it would better if I just enumerate the problems we encountered. \n\n1. When checking in, the lady at the front desk asked us if we wanted a king bed, we said, 'yes.' She said that she upgraded our room for us. We said 'Thank you' (incidentally, it was the lady's last day, so we thought maybe that's why she upgraded us, or maybe that's what all hotels say in Vegas??)\n\n2. We get to the room, which, yes was huge (hence 'upgraded\") we look over to our 'king' size bed, to find that it was, in fact, a MURPHY BED in a double size. I would have called to complain but we literally had to run out the door as soon as we got there to pick up my parents from the airport. (Anyways, why would such a huge room need a Murphy bed??)\n\n3. When it was finally time for bed, I pull down the sheets to find a stain... was it blood? was it rust? I didn't care. I can't sleep in a bed with stains. Especially not in Vegas!\n\n4. When I called to have the sheets changed, it took housekeeping a full hour to come to our room, which was at 1am when they finally came. The housekeepers were actually quite nice. They went through three sets of sheets to find us one that didn't have stains on it. (and it was actually them who kept changing the sheets, not us requesting!)\n\n5. The overall cleanliness of the room was terrible. Besides the sheet problem, there were stains on the lampshade on the desk. Their were stains on the carpet. There were stains on the wall. There were even two dirty handprints on the ceiling (!!???) The shower was disgusting, the tile floor had grime in the grout, I actually showered with my flip flops on. \n\n6. One of the circuits blew in our room, taking out two lamps and the fridge and a few outlets. very odd. \n\n7. The resort fee is $20 a day (it used to be $18 something when it was LVH, which they honored for us, since we booked our hotel when it was still LVH, which was nice) I don't really know what the resort fee is for, considering you can only have one device connected to the internet per day, and you have to renew that connection everyday. \n\n8. We requested, as well as my parents, to get a room somewhat close to each other. They gave us each a room on the 23rd floor, on the COMPLETE OPPOSITE END of the floor... it was seriously a quarter mile walk in between our rooms! ridiculous. On top of that, the hallway STANK walking through it. \n\nI'm sorry, but this was not a pleasant stay for us. I don't like writing negative reviews, but I felt this was necessary. I really cannot foresee us ever staying here again. |
1 | This is by far the worst hotel I've ever stayed in. If I could give it less than one star I would. I booked 5 nights through a travel agent and upon check in they told me they only have me down for 4 nights. I showed them my booking and receipt and they said they would honor it. Upon check out I saw they still charged me for the 5th night even though they were NOT supposed to and said it had been taken care of. I went to the front desk and they told me it was a mistake and that they would refund the money. I took the receipt for the refund and thought that was the end of it. When I checked my statement I saw they had NOT refunded the money. They just gave me a receipt as if they did it but didn't complete the transaction. ABSOLUTELY RIDICULOUS! When I was talking to the front desk another customer was complaining about the same issue... Coincidence or professional scammers? Probably the latter. I was only staying here because I was exhibiting at the convention center and since it was my first time I thought it would be best to stay close. NEVER AGAIN! Now I see that many other hotels have shuttles to the convention center and I will NEVER stay in their disgusting rooms again!\n\nTrust me do NOT stay here even if they give it to you for free! |
1 | If no stars were possible, I would rate this a 0! I was given a different room then I booked. Upon entering the room it smelled stale, the walls were filthy, and the bathroom not cleaned well. As for the bed, the upholstery was ripping, the comforter was lumpy, and the box spring mattress caved in the middle. \n\nI've stayed at some questionable motels during road trips across country and this hotel by far took the cake. The same room service cart from the room next to mine stayed there for 3 days. I saw a maid walk by it 2 days out and put her Popsicle stick on it continuing to walk passed it. \n\nNow, let's talk about the eateries. The breakfast cafe HORRIBLE! After being seated it took someone 20 mins to ask us if we wanted a drink, then 20 minutes for the waitress to take our order, and 45 minutes to get the less than appetizing food. Vince Neil's Cantina.. You're better off going to Taco Bell. \nI only chose this place due to the close proximity to the Mr Olympia Convention. Lesson learned for next year. Save your money! |
3 | In 2012 I stayed here when it was called the LVH. When you walk in... it looks gorgeous. Beautiful chandelier and the floor is spotless. I hate staying directly on the strip so I stayed here a few times during the year I worked in Vegas. \n\nSeeing the reviews now... looks like it might have gotten worse. I always liked the hotel. A few hiccups when I stayed there but nothing that would stop me from recommending it to others. My rooms were clean, large. I always tried to stay on the side over the pool so I could see when happy hour was and get down and get in line. \n\nLots of food options... and the buffet included wine. Based on the most recent reviews, I would still give the hotel a shot... will update after my next stay |
2 | I come to Vegas for work a lot and have stayed all over the place. This time I had to go cheap because I was billing the client and I got a deal online for 35 a night, I thought what a wonderful price. I am glad I paid that cheap because the 20 a night reseort fee is a friggin joke. The young man that checked me in said well all the places do it, well sonny, you are not the Bellagio or Ceasars, sheesh, I don't think Exaclibur even changes that much.\n\nLets break it down, what do you get? 1. Free local calls (ever hear of a cell phone). 2. Internet for one device (we had our own, plus smart phones) and 3. use of the cardio room (the most run down place in the hotel!)\n\nI basically paid 60 dollars for something I didn't even use.\n\nThe room was bog and clean, the overall hotel just had an old feeling to it. I was amazed how letters were missing from signs and things broken. You would think that the Westgate would take care of that if they want to draw the crowds.\n\nWhen you take the average night room rate which I think is around 75 and add the 20 resort fee, I can think of quite a few better joints to stay at in Vegas. |
3 | So the name has changed, again. But that's pretty much the only thing that has changed. The rooms are the same and the casino, restuarants, etc, are all the same as before. \n\nI like coming here because it's cheap (ask for player's card discounts) and not far from the strip. As far as the rooms go, it really depends on which tower you get. I've stayed in all the towers, and Central Tower rooms seem to be the nicest, but not by much. You basically get what you pay for, but I\"ve never had any complaints or problems here. If there is a problem, they usually try their best to make it right (comp rooms, free food, etc.)\n\nThe casino isn't very big but they have all the games you need. There's also a big sports betting area that looks very nice. As for the buffet - unless it's free, I'd recommend skipping it. It's about $25 but the food is not very good. Actually, I don't think any of the food served at this hotel is very good...\n\nAs long as I get deals and remain broke, Westgate/LVH/Hilton will continue to be my go-to hotel for weekend vegas trips. |
3 | Excellent service from the start. more to come on this later. |
2 | 1) I was supposed to have the option of a king sized bed or two full sized bed. The guy never asked me which one I wanted and gave me a room with 2 full sized beds. When I walked in my room my initial thought was that it smelled like smoke. Great. I turned on the air and left for a few hrs. Luckily the smelled died down when I returned. \n2) for those that believe in spirits, I definitely felt a third presence in the room while I was sleeping in room 445 with my daughter. Didnt feel dangerous though.\n3) in the morning I had a question regarding 2 charges I had on my bank account from Westgate so I called them and got a very bitchy lady on the phone that kept interrupting me and had me on hold for 10 minutes.\n4) the resort fees are pretty ridiculous. This hotel isnt all that to be having $18 resort fees. |
2 | So I came back here six or so months after my last visit to what was then LVH. I wasn't impressed then, but I got an offer that was too good to refuse (two nights for $19/night plus resort fees). Upon returning...well, not much has changed besides the name.\n\nRooms: The rooms are an OK size with some nice views. I was in 2442 in the central tower, and I could see SLS to one side and Wynn/Encore on the other. The bed is comfortable; the bathrooms, though? Not so much. It took a good 5-7 minutes for my shower to heat up last night, and the water pressure wasn't good. Additionally, there were some unexplainable black blotches on the tub (almost ink-like).\n\nAs far as amenities are concerned, you supposedly get free wi-fi with your resort fee. I say supposedly because I would not know for sure. I own a MacBook Pro laptop and an iPhone, and neither device was able to connect to the wi-fi in the hotel (seriously, folks, move into the 21st century). Meanwhile, the casino floor is usually dead, the buffet (per my father, who I met in Vegas) isn't great, and the monorail really IS your best friend if you stay here.\n\nI can't in good conscience give this place one star. The staff is friendly, the rooms aren't awful, and I certainly don't feel ripped off given the deal I got. However, would I recommend it to others, especially at full-price? Absolutely not. There are better, probably cheaper options in better locations, and unless the new folks in charge change things and change them quickly, I'm not entirely sure Westgate will be in business much longer. |
1 | This was by far the worst hotel I have every stayed in, this is the 3rd. owner of this building, the Hilton was first, then LVH was the second and now Westgate Resort, check in took a little over 45mins.one of the hotel staff pass out a small bottle of water to people waiting in the check in line, when I got to the room the first thing I notice that the bed did not have a bed spread on the bed so I turn around and ask housekeeping where was my spread she came in and told me they don't use spreads any more one top sheet a thin blanket follow by another sheet, two bottle water $4.00 each coffee two 8oz cups $3.50 each to use the internet hook up in the room $13.99 both phones still have LVH logo on them as the ink pens also laundry/ cleaning bag, this is what really piss me off, I left for a event on Sat morning around 6:45am I return to my room around 2:25pm my room had not been clean I pick the phone up so fast to call the hotel the stupid hotel front desk ( I wish I could remember her name) apparently thought I was a Idiot telling me that housekeeping was still cleaning the rooms......oh yeah at 2:25 most hotels check in is 3:00pm I wonder how many more rooms they forgot to clean, if I could give this hotel a BIG FAT ZREO! I would gladly, so if you don't want your room clean and the staff lying to you then by all means check in here. |
1 | The Westgate was a horrible experience. The room i stayed in was a dump in my view. Stains on the carpet, armchair and beadspread. desk chair broken, window filthy, fridge dirty, furniture scratched and old but, strangely the bed was quite comfortable. The bathroom wasnt clean....a very long black hair was twirled in a big loop inside the bath tub. the vent above the tub was caked with dust. wifi didnt work and it took the internet engineer 90 mins to get here to fix it. the whole place reeks of cigarette smoke and Elvis music is blaring constantly in elevators, lobby areas, restrooms and casino. food not bad. service...lousy. my cowekers had similar complaints. i will never stay in this place again. its dirty, dark and depressing. |
1 | PLEASE dont reserve here you pay for EVERYTHING literally, additional resort fees 19.99 + TAX ask what paying for.... the safe lock that i didnt even use, internet service really didnt use that either, to top that off I got all receipts before I checked out, I check my bank account and was charged 7.00, of course I called they tell me for 2 cups of coffee WTF, i say there is nothing that say there is a fee for the coffee, rep tells me its on the cup the cost is printed on the cup. I had to LOL this hotel was a joke you get what you pay for plus you get riped off by all these additonal charges. so the moral of this story is stay away, read EVERYTHING you may be charged for extra towels you might wanna ask before using. You may be charged for extra sugar please ask before you do, if you flush the toilet to many times watch out you may be charged for it. YOU will get ripped off trust me ....check everything for extra charges. I will never visit this place again. got burned once wont get burned again. lesson learned. pay for a nicer hotel and get your moneys worth, because this one wasnt at all worth it |
5 | This hotel is such a legend I am so excited for all the new renovations that are going to happen |
2 | Well I'm sorry to say my last visit at the new Westgate LVH was some what of a disappointment . I had reservation's for a handicap room and it wasn't ready so i was put in a regular room and than the heat did not work and i must have my room warm , so they put a block for the room i needed the next day , so much for VIP service , well i got the room i need BUT ! the heat in this room also did not work and to top it off the light in the restroom would not go on , right about than i was thinking what the hell , i called housekeeping and the problem was resolved ,well i went back up to the room to check on the room only to find that there was a leak in the restroom coming from the ceiling so another problem for housekeeping , what now , i know this Hotel is old but please give me a break , i love staying here I've been staying at the Hotel for about 50 yrs and have seen all the changes but its time to make some repairs , and i will return , I do enjoy eating at TJ'S Stake House and the Buffet also at the Paradise Cafe where i have some friend's . |
2 | Booked a room pretty last minute at the Westgate Las Vegas on Chase Ultimate Rewards website. Other hotels were well north of $100 a night for a busy weekend, but the UR rate was just $55 per night, so I figured midst well give it a shot. Westgate is off-strip; very close to the LV Convention Center and has a monorail stop (would be more useful if the monorail actually ran 24/7). They ended up charging a resort fee of around $20 per night, which included useless local phone calls, wifi for one device, and fitness center access (a complete rip off). \n\nWe got a Classic room in the Center Tower. The room itself was decent - pretty large in size, two double beds (wish they were queens) and a LCD TV. The bathroom felt very antiquated, but was clean. Cab rides to and from the strip on a busy Saturday night ran around $15-20 including tip. \n\nOverall, Westgate was a clean, affordable option if you just need a place to crash, and don't mind being a little removed from the action. |
1 | This place is a piece of junk! All these people want to do is sell you or upgrade you on a time share! My friend had a time share at the Flamingo Bay and they offered to take us to their new hotel and casino, formally known as the Las Vegas Hotel to take a survey. Granted the LVH is known for housing one of the most famous icons ever, Elvis Presley. Now some people, like ourselves, might take the opportunity to take the offer since they said that we would be able to visit Elvis Presley's quarters. However, after spending 4 hrs, not only did we not get to see Elvis' suite, but they also sent us to the back of the hotel to take the wrong shuttle!! It literally was a slap in the face just because we didn't end up buying, or in my friends case, upgrading her time share!! So in short words, RUN AWAY, FAR AWAY!! |
3 | If you're attending a show at the Las Vegas Convention Center, it's hard to beat the Westgate for convenience. You can walk from the hotel to the show floor in under fifteen minutes. \n\nThat said, the Westgate is still figuring out what it wants to be. Under new management, the staff seems reinvigorated and focused on making your stay a great one. There's still work to be done, primarily in the room upgrades and the dining options, but I loved the enthusiasm of the team trying to make this a better option for Vegas travelers.\n\nI stayed in the North tower in one of the renovated rooms, and it was quite nice. Yes, the two beds were only doubles, but the bedding was soft and clean and I had a beautiful view of the mountains to the east. My shower worked great, with hot water available immediately and good drainage in the tub. (Colleagues in the East tower didn't fare as well on that front.)\n\nOne interesting option at the Westgate is the \"Go Green\" incentive. You can push a \"Green\" button on your phone and opt out of housekeeping services for the day. For this, you get a $10 voucher good for food/drink in the hotel during your stay. This service is not available on check-in or check-out days, so I only used it once, but I absolutely loved it. Bonus - it paid for my coffee at Fortuna (as well as the guest in line behind me) the next day.\n\nWait times at registration and the taxi stand were never more than five minutes, but the Paradise Cafe fills up for breakfast, so be prepared to wait during peak times. (A better option, grab and go from Fortuna, plus it's open 24-hours.) |
1 | Motel 6 is better. We checked in and went to our room that we reserved a week ago. ......NO BED! Yes you read that correctly NO BED! My fiance'goes downstairs to get another room. ....... it's filthy. So after 3 1/2 hours we still don't have a room. I will never ever stay here again. NEVER! I don't recommend this place to anyone no even my dog. I can't give out a negative star unless I would. |
2 | Nothing egregious, but nothing good either. Wifi is hard to connect to, no basic cable, got my room wrong (2 queens vs one king) but I didn't have time to change, faucet not working in bathroom, front desk computers not working when I checked in. I would choose it again. |
3 | some reviews are harder to pick a score than others. this is one of those. \n\ni stayed recently for work. most of my classes were in the hotel, so it was purely a convenience decision. otherwise, i'd stayed here when it was the LVH and hated it, so my expectations were pretty low.\n\nat check in, they said they only had upgrade rooms available, or i'd have to wait. $20 to upgrade and get a room now. fine, i didn't want to hang out, so i agreed. so i get to my room, and it was ok. nothing special, but nice bed. my only complaint was that the faucet in the bathtub wouldn't turn all the way off. it wasn't like a slow drip, but more of an actual drizzle, which splashed on the bottom and made quite a bit of noise. i called to ask them to fix it. nobody came. later i called again. nobody came. it was then night and i was tired, so i called again... the desk supervisor said he'd call me right back. he never did. it was driving me nuts!!! the next morning i called again. nobody came. so i went to the front desk and asked for a manager. nobody available. omg. seriously, it was painful. i asked a couple times about just getting moved to another room. they said there weren't any available. in a hotel that big?!?! bs. well the second time i went to the desk, a manager finally came out. this is where it all changed. he clearly felt badly they had messed up so many times and helped me get to a new room.\n\nnew room was awesome. really, it was nice, clean, spacious, comfy. from there on, my stay was perfect. \n\nso first night, score was a 1. last 2 nights, score was a 5. if i hadn't had the faucet issue (and worthless people at the desk), it all would have been fine... |
1 | The Wesgate is straight up a scam. They have the lowest prices on all the travel sites, and then regardless of the price quoted and who you book through, they require a card at check-in, and then charge a \"Resort Fee\" on top of whatever you agreed to pay.\n\nYou don't have to use anything - the gym, the pool, the coffee - they just charge it to EVERYBODY. I got stuck with this hotel without being able to check reviews using Priceline's \"Name Your Own Price\" feature where they pick the hotel, so I couldn't read the reviews in advance and see that it's a scam. Once I got stuck with this racket, I read the reviews, learned about the scam, and asked them about it at check-in and check-out, and they lied to my face both times and said they weren't charging anything extra beyond the Priceline price to my card.\n\nYet they charged the $22.39 extra \"Resort Fee\" they charge every customer, on top of the agreed upon price plus takes and fees. The owners and management should be in jail. If you get stuck here, don't take it - complain to the travel site, the BBB, the Attorney General of Nevada, and the owner David Siegel. Contest the charges with your credit card. Don't roll over and take it, or they'll just keep ripping everyone off. |
1 | The Westgate prides itself on being the location Elvis chose to stay...unfortunately when you stay there you realize all time stopped when he died and they have done nothing to improve the place since.\n\nRooms are disgusting - they smell and are pretty dirty - stains on wall to boot.\n\nIf you are looking for cheap, maybe this is the place to go but if you can afford an extra 10-15 bucks I'm pretty sure you can get a better deal.\n\nOH and a first for me while traveling, they wanted to charge you $3.50 to have a cup of coffee in the room...really? |
1 | Was stopped twice by the staff for their Time Share Scam. Came out of the elevator and was asked if we wanted a free lunch because we were a guest. Said sure and was told I would have to sit thru their seminar. No obligation, but would need to give them $20 refundable deposit. No Thank You!! Every time we went to our room we would get harassed. This made us not want to go back to the hotel when we were out on the town. They also charge a Resort Fee and for in-room coffee. |
1 | I told the salesman to go F#@k his self and walked out with out my gifts! Need I say more? He then got even ruder and I told him \" Hey boss say one more word to me and I'm going to jail and you are going to the Hospital!\" Don't feel bad if you fell for this.....I'm sure there is a special place in Hell for these People..... |
2 | Went to the brunch buffet last saturday. No line, which was great, but that was the best part of our experience. The brunch is now $23, no more local discount available, so $73 for our group of three for an average breakfast. For this price I would expect more variety and higher end foods, like shrimp. Champagne was included, but now the waiters pour instead of the bar they had, not a good restriction. Taking this brunch off of my places to go list. |
2 | We stayed here as it was close to the convention we were attending. The actual property was alright, just a little older. The bathrooms definitely need remodeling, and when we got to our room the heater was broken but the staff did fix it once reported. The daily cleanings didn't include a restock of the toiletries. The overall service at the restaurants and baggage claim were poor. The staff was rude and acting like you were inconveniencing them at times. The one saving grace of this place was their spa/ gym. Their staff and facilities were incredible, but unfortunately this was not the case with the rest of the hotel. The only reason I'm giving this hotel two stars is because of how exceptional the spa staff are. There are a lot of great places and service in vegas but this isn't one of them. |
1 | Well... this was the Hilton. Fyi.....\n\nSo we just checked in. Went up to the room and wanted to give my son a bath.\nHowever, before I could do that I needed to call housekeeping and have them come up and clean the bathroom! !!!!\nHair and dirt in the tub and all over the floor!\nThe bath is old and rusty. The rest of the room and the hotel is old and run down. \n\nSeeing how they now charge you a resort fee.....( Bull shit if you ask me) ...... They need to clean up their hotel and the rooms!\n\nI will try to attach photos. |
1 | Stayed at the Westgate last month. Had a laptop and Ipad stolen from my room. The hotel provided no explanation and made no attempts to assist. This hotel is not safe. Avoid at all costs. |
1 | Went for a 90 min. presentation. Ended up spending a total of 3 hours. Was going to walk away from the gifts when the time was getting to 3 hours. Was walking out when we finally got the 2nd \"manager\" to okay the refund of our deposit plus the $100. and gift coupon. The only positive was the gal Ana Lisa who did a wonderful presentation. \nBeware if you go to a time share presentation. |
1 | Not only is it not ok for business oriented travellers. (Connected to the convention center) 14.00 a day for internet in the room for one device, business center 2.00 minimum for computer use (on a credit card not the room) 2.50 a sheet for color prints. But the air conditioning is either cold or you put it on half and the heat blows but we have accumulated a 1/4 inch of dust in 4 days because the air filters have obviously have not been changed. All entertainment n the hotel are impersonators and have the higher end on minimum bets for the casinos. |
3 | This hotel was bought by westgate group recently... was a hilton hotel... the hotel was famous for Elvis dtayover when he was staying in vegas... however, it's kind of old hotel...\n\nRight now they are doing major renovation to build westgate resort... i am looking forward to see the end result of their 2-3 years major upgrading... |
1 | The service and food at Westgate Las Vegas Resort & Casino is so bad that if Anthony Melchiorri from the Hotel Impossible show came there he would throw himself off the roof in utter frustration.\n\nCHECK IN: THIRD ROOM WAS NOT A CHARM\nAfter a long wait in line for one of two staff at a desk designed for a dozen staff we were told the king bed, resort level room was not available and we're were assigned a double bed room. No apology. When I said \"but we booked a king bed room.\" The desk staff, arrogantly replied, \"Well just because you reserved a king bed it doesn't mean you get one.\" I ask for a manager and she disappeared for a long while. \n\nShe returned to tell us we could have an \"upgrade\" but not on the resort floor. We took it. It turned out to be a demi-suite room which you think would be nice. But no. The constant noise sounded like the room was built inside the HVAC system. No one with hearing could ever sleep there. We called the front desk again. \n\nThe put us in a \"newly remodeled\" room. It should have been termed a \"being remodeled\" room because it was not finished. The tub was still old and stained, the ceiling plates were missing around the sprinkler heads. The bathroom tile was unfinished. The maximum lighting in the room was DARK. It had three very low wattage lights equaling the light of about 3 candles in total. The maid was even amazed and remarked about the lack to light. The bed was comfortable and we were tired of battling for mediocrity so we took it. \n\nDAH STAFF\nNo staff member was overly friendly or helpful. When we asked directions to the conference center we got three different answers and just wandered about until we found fellow conferees. \n\nTHE RESORT LOUNGE\nThe resort lounge snack section was so poorly laid out it was funny. It seemed to be designed to encourage groping. When something ran out, the staff just exclaimed \"hruff\" to our requests and nothing changed. \n\nTHE CREDIT CARD MYSTERY\nOne of our debit cards, which worked in the attached convention center and everywhere else in Las Vegas would not work in the Westgate. Staff just repeated \"call your bank.\"\n\nThe \"Food-like substance\"\nThe restaurant food in the hotel was horrid. Even though I had very low expectations of finding anything healthy to eat, this place managed to puncture those. In this hotel you are trapped unless you want a long walk or taxi ride for every meal. We at fruit in the lounge for every breakfast. Salads in the convention center for every lunch. \n\nFor dinner we tried the 888 Noodle House (in the Benihana). Which meant we got an $20ish (each) Chinese style meal. It was \"egg rolls\" that tasted like fried sawdust logs. The main dish a plate of vegetables (or chicken) on rice that was so bad you would send it back if you paid $1.99 for it on a food truck. But we were prisoners of the \"resort.\" \n\nFor another dinner we thought the Buffet would have more options. This was $25 each and worth less than 25 cents each. There was very few vegetarian option and nothing very healthy. The yams tasted like orange colored sugar. The lemonade like 1950's powdered juice. The cob of corn would have been better if it was plastic. And those same saw dust egg rolls were featured here also. They had 4 rice dishes and all but one had chicken broth in it. No creativity or competence. \n\nSUMMARY:\nThe food and service at the Westgate Las Vegas \"resort\" and Casino says \"We just don't give a damn.\" It was the second worst hotel experience of my life. I was a meeting planner for years and stayed it hotels in the Amazon and communist countries that were better. |
1 | I would give it no stars if I could. I was there for a 9man chinese volleyball tourney Labor Day weekend and was \"supposedly\" guaranteed an online tournament price, but when I checked out they charged me extra and did not reverse it. I called my CC and they had talked to someone at the hotel, and was assured it would be reversed...it hasn't. The check in/check out person didn't know what was going on and I asked for a supervisor/manager but no one came out and she told me this is the charge. A few of my other friends had gotten the same charge and not sure if theirs were finally resolved or not. The Customer service was not there. So for that I wouldn't stay there again. |
1 | The Worst experience of my life!!! DONT STAY, DONT GAMBLE, DONT DO THE TIMESHARE! Horrible location off the strip and shady people working there.\nThey tell u 90 minutes... Plan on 3 hours. We went for a showing and we waited an hour in the waiting room and then they tell us our 90 minutes begins once the tour starts. But the sales people tell you 90 min from when you check in. \n\nWe didn't agree with this so we escalated to a so called \"manager\" named LOU. She exhibited the worst customer service I've ever seen in my life. All we wanted to do was educate her that her sales people told us 90 minutes from check in, and she said \"well they should be fired\". Wow... That's un professional. She then told us we need to honor our commitment of 90 minutes or we get nothing promised too us. Talk about shady business practices. As I spoke to her and raised my concerns, she stated if I didn't agree then we need to leave or she would call security on us. Are you serious? She then blamed her sales people for not educating us correctly but she never took ownership or offered to help. She kept looking at her phone and not at us. \n\nStay away from this place. Honestly it's the worst place around with shady business people and horrible management. They don't represent a good atmosphere and try to ensure the customer is always wrong. I'll tell anyone and everyone to NEVER stay here. |
1 | AVOID:\n*Playing money to get money\n*Timeshare Harassment \n*Renovations Expectations\n*Clean Environment\n*Walking with Dignity\n*Watching sporting events\n*Going to get what you came for=\n\nWHAT HAPPENED:\n*Playing money to get money= Got a mailer saying spend $25 get $5. I played on the reel slots and afterwards they said I only played $3, instead of the $25 I played. I came back in a few months and then did it again, but this time on the roulette slot machine, it worked 2 weeks in a row. The 3rd week it didn't and Don the slot manager totally ignored that I did it the last 2 times and just said it will not rate my play. Seems to me their machines are fixed to not acknowledge play and when you contest, they will lie.\n\n*Timeshare Harassment = they have 3 sections to harass patrons with timeshares, Westgate did make their money on it, so no brainier that if you sleep or play here you will get ambush with salesmen literally blocking all important walkways.\n\n*Renovations Expectations=...slow process and so far from the ones completed, not worth your time. Check Red Rock Casino, AWESOME.\n\n*Clean Environment= I noticed all the times I went there, there is a smell, why???\n\n*Walking with Dignity= Near the sports book, I kid you not, there is a major walkway (that is the only access), that is about 3 feet wide. Almost every time we have to maneuver or wait.\n\n*Watching sporting events= They supposedly have a good sports book area, their screens are so out of focus,look into Silverton if your interested, extremely sharp and up-close big screens\n\n*Going to get what you came for= my LAST time going there it had a cowboy theme...really? I mean what a clash of themes. You want a real environment, then go to these\nCowboys = Silverton\n20 year old = Red Rock\nMiddle Age = Caesars Palace\nKids = Circus Circus\nOld Folks = Fiesta in Henderson\nLess Pack, but a lot of punch = Sam's Town, Plaza(downtown),Silver Sevens,Primm/Whiskey Pete/Buffalo Bills, almost all stations,\n\nI'll chalk it as Westgate is trying to make as much money off at least me as possible and they don't care. Watch the owner in the documentary, he was a douche, look how he treated his wife and driver. |
1 | Westgate took over. Beware of timeshare sales. \n\nThe hotel is undergoing major renovations. Room was without cable for day and a half. Service guy had great attitude. Trying his best. \n\nStay here on a deal. Casino under Hilton and LVH used to pay well. Now slots are tighter. \n\nWord to wise to Westgate: don't ruin what used to be a great hotel. |
2 | We got a good deal here so we said why not try it out. I assumed it would be a great experience but I have to say it was the worst. 5 hrs of my trip spent on this timeshare where they bug you and get a lot of people to harras you into getting one. I don't want a timeshare....thanks but no thanks. The rooms they charge you for everything.....literally everything. Water, coffee, and even to watch tv. They only offered movies and porn. I really enjoyed them having a benihanas there. It was so different from the one here in los angeles. I forgot to mention we had a Jacuzzi in our room that didn't work.....the toilet seat was not all that cleaned. Pretty gross |
1 | Sigh, I just didn't like it here. My sister has a time share so this was our first time checking it out. It's a resort in transition but it had so many problems and it might be best to reduce the rates and shut down some of the resort while they fix it (or shut it down entirely). The only thing I liked about it was that the monorail was on sight. \nHere are my concerns:\nThe greeters. I get this is also a time share place so they won't to get customers but there is a level of annoyance here that borders on harassment which is a major turnoff. \nOur greeter when we got here took us to our room and asked to have brunch with us the next day claiming he was fun. He was thirty years older than us and that didn't sound appealing. If you want to do a spiel pick people that match the clients.\nThe room was old (there was mold in the bathroom), the shower head sucked (leaky and the stream was not good) the screen of the TV was out of whack. As a time share person our greeter failed to tell us that the water and coffee and internet in the room was complimentary. The owners lounge was shut down so no perks there either. \nThe hotel itself was not appealing. All but one restaurant was shut down and the service at that diner like place was hit or miss. The casino was dead, the music streaming from the hotel was relegated to 1950s and earlier. No night life. Spa was closed. \nI couldn't figure out who the resort was appealing to. Trendy people? party people, older people, family? Not kids- nothing for them to do- there wasn't even a kids channel on the TV . Not the young and the older? Eh, go to Bellagio or the more nostalgic ones like flamingo or harrahs. \nI realize this hotel is in transition but my suggestion is to shut down the old nasty wings and fix them instead of offering them and losing future customers. Then to build your reputation offer a free two nights to the time share people and loyal customers after you have fully renovated and reimaged. get those people to experience the new westgate and spread the word to help bring in new people. The idea is that if you are so far off the strip be a spot that people feel comfortable doing things at and not always leaving to go to other resorts for everything (like the palms). As of right now, I would never go back unless for free. If you changed your image I'd wait for the reviews on yelp and trip advisor to change before venturing there again and that'd be hard to do without courting people to come. |
2 | I won a football bet at this place and when I went to go to collect, their computers were down. Oh well, it happens. So I went back a few hours later and they were still down. The guy behind the counter was kind of snarky about it and said have a nice flight home sir. Punk. I had to return home, so I had to send in my ticket via mail to get paid. It says that they will send you a check within 4-6 weeks. It's now been 11 weeks and I have been trying to call them to find out the status. Good luck. What do you think they would do if I lost $50 on a blackjack bet and said, hey--I'll be sending you the money in 4 to 6 weeks or maybe never. Some big guy would beat my ass, that's what would happen! The casinos make millions preying on peoples' unrealistic dreams and they already hold all the cards, but they still want to keep my $200? If they feel so strongly about it, keep the money, because life is too short for this nonsense. Pathetic. |
1 | Oh lord.... this place is awful! I cant even begin to explain the horrors of staying here. Never! I know its cheap but crap its not worth the money saved. Run away!! |
1 | I checked in to find a clogged toilet, dirty underwear in the bathroom, and dirty pillow sheets. I thought I checked in to the Westgate, not the SHITgate. |
1 | Check in lines very long! Recently purchased from LVH employees hitting you up to listen to sales pitch to buy in to the resort. Has potential but lacks class, efficiency and appeal given the pricey resort fee for nothing charge. Valet and Bell service lack coordination and efficiency. Sorry to say, think twice before you book. Try the Aria you won't be disappointed! |
1 | I use to love staying at this place as it is off the strip yet off but my last trip on 12/25/2014 was the worst experience ever in this place. The hotel is now falling apart with bathroom lights not working and shower tab running through out the night. After calling 3 times and no show from house keeping, I gave up and cut my trip short at this place. I use to love staying here but will never stay here again!! |
1 | It's like all time shares. Don't even ask anyone for directions inside the \"hotel\" (is this a hotel still? I can't even tell) the toll you pay for making eye contact with any employee is an invitation to a timeshare meeting. \n\nAhhhhhhhhhhhh! \n\nI wish it was still all Star Trek themed :( |