Update README.md
Browse files📝 Dataset Card: Customer Complaints Classification
🧾 Dataset Description
This dataset contains 3,800 real-world customer complaint entries submitted to a business platform. Each complaint includes a short text description and is labeled with two targets:
Category — what type of issue the complaint relates to (e.g., Payments, Promotions, Account & Shipping, Order Tracking).
Urgency — how urgent the user perceives the issue (Low, Medium, or Immediate).
The dataset is designed for multi-output text classification tasks and is especially useful for training models that can understand intent and urgency in customer service interactions.
📂 Structure
Each entry contains the following fields:
Complaint: A natural language description of the customer issue.
Category: The type of problem (business area).
Urgency: The urgency level for customer support triaging.
Example:
csv
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Complaint,Category,Urgency
"I can’t add a new address — button does nothing.",Account & Shipping,Low
"System declined my payment without any reason — this is very frustrating.",Payments,Immediate
🔍 Use Cases
Training customer service models to triage tickets automatically.
Developing multi-task transformers (e.g., T5, BART) that output structured intent + urgency.
Benchmarking multi-label text classification models in a practical domain.
Fine-tuning LLMs for support automation or chatbot prioritization.
🧠 Tasks
Text Classification (Multi-output / Multi-label)
Intent Recognition
Urgency Detection
Natural Language Understanding
🚀 Recommended Models
T5 / BART for sequence-to-sequence learning
DistilBERT / RoBERTa for classification pipelines
Any encoder-decoder or encoder-only transformer model
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path: data/train-*
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---
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# Dataset Card for "ecommerce-customer-support"
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data_files:
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- split: train
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path: data/train-*
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license: mit
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task_categories:
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- text-classification
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- text2text-generation
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language:
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- en
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tags:
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- customer-support
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- t5
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- business
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- classification
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- urgency-detection
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- multi-label
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- complaints
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pretty_name: 'Customer Complaints Classification '
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size_categories:
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- 1K<n<10K
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---
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# Dataset Card for "ecommerce-customer-support"
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