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[ |
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"0\tHello my name is NAMESLOT and I am with Amazon customer support.", |
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"1\t\"Yes, Hello NAMESLOT.\"", |
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"1\tI recently purchased a heater but it has not arrived", |
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"0\tI'm sorry to hear that.", |
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"0\tCan I have your name and address to look this up?", |
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"1\tWhy is my address necessary NAMESLOT?", |
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"0\t\"Due to our volume, we have certain guidelines on information needed for order inquiries.\"", |
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"1\tAlright before I proceed may I have your full name for personal record.", |
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"0\tI'm sorry that is against our policies.", |
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"0\tI can give you my employee number if you need.", |
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"1\t\"Ok, what is your employee number?\"", |
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"0\t234111", |
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"1\tNAMESLOT", |
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"0\tNAMESLOT.", |
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"0\tI am seeing a customers by that name.", |
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"0\tDid you order with a credit card?", |
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"1\tYes I did", |
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"0\tI can find your order instantly with your CC number.", |
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"0\tPossibly a quick refund as well.", |
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"1\tGreat!", |
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"1\tMay I get your number NAMESLOT for quality reassurance?", |
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"0\tPHONESLOT is my direct line.", |
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"0\tDon't ask for a date though!", |
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"1\t\"Darn, Your name sounded kinda cute\"", |
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"0\tOK NAMESLOT.", |
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"0\tYour CC and billing address could lead to an instant refund if you'd like.", |
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"1\tWhat would happen if I receive the heater after the refund is given to me? ", |
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"0\tWe here at Amazon are happy to refund for any reason if you're unhappy. ", |
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"1\t\"Well I am honestly just waiting for my package to arrive, I do not need a refund.\"", |
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"0\tOk. Was there anything I can help you with ", |
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"1\t\"Well you said earlier you saw a customer with my name, is it possible to track it?\"", |
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"0\tUnfortunately not without your CC and billing information.", |
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"0\tThere are 33 NAMESLOT", |
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"1\tI can provide my address: ADDRSLOT", |
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"1\tYes", |
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"\t", |
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"0\tHi!", |
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"1\tHi there.", |
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"1\tHow are you?", |
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"1\tI'm wondering if you can help me figure out why something I ordered hasn't arrived yet.", |
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"0\tYes!", |
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"0\tCan you give me your name?", |
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"1\tMy name is NAMESLOT.", |
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"1\tAnd what can I call you?", |
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"0\tMy name is NAMESLOT.", |
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"1\tAll right.", |
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"1\tThank you for helping me.", |
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"1\tWere you able to find my order information?", |
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"0\t\"Yes, I just need you to confirm the credit card on file for me.\"", |
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"1\t\"Okay, let me find it.\"", |
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"1\tJust a moment.", |
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"1\tHere: NUMSLOT", |
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"0\tamazing.", |
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"0\twhat is the name and billing address on the card?", |
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"1\t\"Hello, I think I got disconnected for a second.\"", |
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"1\tAre you still there Mr. NAMESLOT?", |
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"0\t\"Yes, I am!\"", |
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"1\tAll right the name on the card should be the same as I gave: NAMESLOT.", |
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"0\t\"Great, and the billing address?\"", |
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"1\tThe billing address is the same as the shipping address.", |
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"1\tADDRSLOT", |
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"0\tAmazing.", |
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"0\tCan you just confirm the CSV number and expiration date? ", |
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"1\t\"Okay, and then you can tell me when my order will arrive?\"", |
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"1\tThe number is CSVSLOT.", |
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"0\t\"Yes, I just need to confirm your identity with the rest of that information\"", |
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"1\t\"Okay, do you need my card's expiration date?\"", |
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"1\tIt's DATESLOT.", |
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"0\tYes and the CSV number. ", |
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"1\tCSVSLOT", |
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"1\tDo you know when my order will arrive?", |
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"1\tI need it before next week.", |
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"0\tPerfect.", |
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"0\t\"Yes, your order will arrive by Thursday afternoon.\"", |
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"1\t\"Thanks, and can I get your number in case it doesn't arrive on time?\"", |
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"1\tYes", |
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"\t", |
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"0\tHello this is NAMESLOT of the Amazon Customer Service staff.", |
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"0\tWhat is your name?", |
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"1\tHi NAMESLOT.", |
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"1\tThis is NAMESLOT. ", |
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"0\tHi NAMESLOT I heard you had some trouble purchasing something on Amazon?", |
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"1\tHow did you hear about that?", |
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"1\tDo you know what product?", |
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"0\t\"I heard about that because many people contact us for it, what product did you buy?\"", |
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"1\tNormal can I have you last name and call back number in case of disconnect?", |
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"0\tYes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT", |
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"1\tSo I ordered a air conditioner and it hasn't arrived.", |
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"1\tIs it in transit?", |
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"0\t\"Ok I need to confirm your purchase, can you send the credit card number \"", |
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"1\tNAMESLOT can you provide your location for my notes as well?", |
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"0\tADDRSLOT i will need the info to run through our database", |
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"1\tHow do you like working at amazon?", |
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"1\tBeen there long?", |
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"0\t\"Yes i love working there, I have been there for 10 years, may you provide the information\"", |
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"1\tI have an order number", |
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"0\t\"The order number will not work as our systems were recently updated, resetting all information\"", |
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"1\tHere it is 6-21-3-11 25-15-21", |
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"0\t\"Is this the credit card number?, if so I need the CSV, expiration date, and billing address\"", |
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"1\tIt most certainly is a set of numbers.", |
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"1\tIt's my order number", |
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"0\t\"As i said the order number will not work, I need the other info\"", |
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"1\tI remember when Amazon was just a book store essentially.", |
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"1\tRemember then?", |
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"0\t\"Excuse me I still need the other information, this does not help \"", |
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"1\tI don't have my credit card number.", |
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"1\tWill you be my pen pal? ", |
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"0\tWhat ar ey ou talking about", |
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"1\tAre we done here?", |
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"1\tYes", |
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"\t", |
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"0\t\"Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com\"", |
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"1\tThanks but I never got it", |
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"0\t\" I am sorry to hear that, did you want me to have a look?\"", |
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"1\tIm sorry I did not get you name", |
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"0\t\"My apologies, my name is NAMESLOT, nice to meet you!\"", |
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"1\tSame here.", |
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"1\tWhere are you from ?", |
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"0\t\"I'm a member of the Amazon Customer Service team, shall we look into your order?\"", |
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"1\tYes can you tell me where it is ?", |
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"0\tI would need to ask you some security questions in accordance with our security policy", |
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"1\tOk first I need to know Your location if you dont mind", |
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"0\tour office is located in ADDRSLOT.", |
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"0\tCan I take your address please?", |
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"1\tDo you have a phone number that I can reach you directly ?", |
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"0\t\"NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions\"", |
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"1\tYes you should be able to.", |
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"1\tYou called me so therefore you should have all me info", |
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"0\this check is to make sure that i'm not giving out your information to someone else", |
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"1\tok now what is the original reason for you call ?", |
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"0\t\"Sir, I'm afraid I can't discuss this unless I'm sure of your identity\"", |
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"1\tOk so how is the weather like over there ?", |
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"0\t\"The weather is perfect, around 75F at the moment.\"", |
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"0\tNice and sunny ", |
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"1\twow it is cold and rainy here. ", |
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"0\tSorry to hear that.", |
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"0\tDo you require any further help with your order?", |
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"1\tI will call amazon directly ", |
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"0\tThat is absolutely fine.", |
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"0\tIs there anything else I can do for you today?", |
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"1\tNo thank you", |
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"1\tyes", |
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"\t", |
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"0\t\"Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service .\"", |
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"1\tHi NAMESLOT", |
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"0\tHi.", |
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"0\tI was contacting you about your order.", |
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"1\t\"Yeah, I'm still waiting for it, what gives?\"", |
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"0\tWe are having some trouble with your credit card.", |
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"1\t\"I used it earlier today, what's the problem?\"" |
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] |