|
[ |
|
{ |
|
"dialog": { |
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"dialog_id": "b065262210783596c1fe79466b8f8985", |
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"turns": [ |
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{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason.", |
|
"Any ideas?", |
|
"https://t.co/m9DPQbkftD" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AppleSupport please read the above." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@135060 Let\u2019s investigate this together.", |
|
"To start, can you tell us the software versions your iPhone and Apple Watch are running currently?" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AppleSupport My iPhone is on 11.1.2, and my watch is on 4.1." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@135060 Thank you.", |
|
"Have you tried restarting both devices since this started happening?" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AppleSupport I\u2019ve restarted both, also un-paired then re-paired the watch." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@135060 Got it.", |
|
"When did you first notice that the two devices were not talking to each other.", |
|
"Do the two devices communicate through other apps such as Messages?" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AppleSupport Yes, everything seems fine, it\u2019s just Health and activity." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@135060 Let\u2019s move to DM and look into this a bit more.", |
|
"When reaching out in DM, let us know when this first started happening please.", |
|
"For example, did it start after an update or after installing a certain app?", |
|
"https://t.co/GDrqU22YpT" |
|
] |
|
} |
|
] |
|
}, |
|
"summaries": { |
|
"extractive_summaries": [ |
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[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"To start, can you tell us the software versions your iPhone and Apple Watch are running currently?" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AppleSupport My iPhone is on 11.1.2, and my watch is on 4.1." |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"To start, can you tell us the software versions your iPhone and Apple Watch are running currently?" |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"Have you tried restarting both devices since this started happening?" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AppleSupport Yes, everything seems fine, it\u2019s just Health and activity." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@135060 Let\u2019s move to DM and look into this a bit more." |
|
] |
|
} |
|
] |
|
], |
|
"abstractive_summaries": [ |
|
[ |
|
"Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities.", |
|
"Agent is asking to move to DM and look into it." |
|
], |
|
[ |
|
"The customer has a problem.", |
|
"The agent in a very professional way tries to help the client." |
|
], |
|
[ |
|
"Health and activity functions are not working with the smartwatch and phone.", |
|
"Asks if the customer had restarted the items, offers to take this to DM to help resolve the issue." |
|
] |
|
] |
|
} |
|
}, |
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{ |
|
"dialog": { |
|
"dialog_id": "1e1d8fd4f95c984fb78687c9e946dc97", |
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"turns": [ |
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{ |
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"is_agent": false, |
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"sentences": [ |
|
"@115850 hi team!", |
|
"i m planning to get Apple AirPods !", |
|
"it shows on the website it has 10 days replacement warranty, can u explain me what is it ?" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 We've a 10days replacement policy if the item you received is damaged or defective.", |
|
"^SH" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp Ok !", |
|
"But what if i didn\u2019t like the product and want to return it" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 We wouldn't be able to accept the remorse returns.", |
|
"For more information on mobile returns policy.", |
|
"Kindly click on the link shared here: https://t.co/gYYDFKUNPY.", |
|
"Appreciate your understanding." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp Ok thanks !", |
|
"But these are earphones so does it mean same policy apply for these as well" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 Yes, headsets/ earphones are not eligible for remorse returns.", |
|
"In case of any damage/ defect you can reach out to us, we'll check and help you accordingly.", |
|
"^VN" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp Oh ok !", |
|
"Thanks for the help !", |
|
"Much appreciated :)" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 Thanks to you too for understanding.", |
|
"Do keep us posted for any further concerns.", |
|
"We'll be happy to help.", |
|
"\ud83d\ude0a ^VN" |
|
] |
|
} |
|
] |
|
}, |
|
"summaries": { |
|
"extractive_summaries": [ |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"it shows on the website it has 10 days replacement warranty, can u explain me what is it ?" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 We've a 10days replacement policy if the item you received is damaged or defective." |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"i m planning to get Apple AirPods !" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"it shows on the website it has 10 days replacement warranty, can u explain me what is it ?" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 We've a 10days replacement policy if the item you received is damaged or defective." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"In case of any damage/ defect you can reach out to us, we'll check and help you accordingly." |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"i m planning to get Apple AirPods !" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"it shows on the website it has 10 days replacement warranty, can u explain me what is it ?" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 We've a 10days replacement policy if the item you received is damaged or defective." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@264322 Yes, headsets/ earphones are not eligible for remorse returns." |
|
] |
|
} |
|
] |
|
], |
|
"abstractive_summaries": [ |
|
[ |
|
"Customer is eager to know about the replacement policy on the earphones he wishes to buy.", |
|
"Agent stated that it only applies if the received item is defective or damaged." |
|
], |
|
[ |
|
"Wants to know about the 10 day return policy for Apple AirPods.", |
|
"Explains earphones are excluded from remorse returns and accept returns are only for damaged items." |
|
] |
|
] |
|
} |
|
}, |
|
{ |
|
"dialog": { |
|
"dialog_id": "b5773077fa55c381260390472deff4c2", |
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"turns": [ |
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{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AskAmex Where do I write to address a customer service issue to higher management?" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@216929 Hi Chris.", |
|
"Which U.S. based card is this concerning?", |
|
"Please do not release any personal or card information.", |
|
"^Clarissa" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@216929 Hi I never heard back from you.", |
|
"Let me know if I can assist.", |
|
"All the best.", |
|
"^Clarissa" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AskAmex It was the Delta sky miles card." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@216929 Good Morning.", |
|
"What is this concerning and I may be able to help?", |
|
"^RK" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AskAmex Signed up for new card with Delta to book immediately book tix.", |
|
"Card number didn't come up.", |
|
"Customer svce refused to help." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@216929 Good morning, thanks for reaching out.", |
|
"Please call our New Accounts Team at 877-399-3086, for assistance.", |
|
"They're available," |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@216929 Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET).", |
|
"Sorry for the inconvenience.^In" |
|
] |
|
} |
|
] |
|
}, |
|
"summaries": { |
|
"extractive_summaries": [ |
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[ |
|
{ |
|
"is_agent": false, |
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"sentences": [ |
|
"@AskAmex Signed up for new card with Delta to book immediately book tix." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"Please call our New Accounts Team at 877-399-3086, for assistance." |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AskAmex Where do I write to address a customer service issue to higher management?" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"Which U.S. based card is this concerning?" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AskAmex Signed up for new card with Delta to book immediately book tix." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"Please call our New Accounts Team at 877-399-3086, for assistance." |
|
] |
|
} |
|
] |
|
], |
|
"abstractive_summaries": [ |
|
[ |
|
"Signed up for an AmexCard with Delta but it didn't go through.", |
|
"Told to phone the new accounts team." |
|
], |
|
[ |
|
"Customer having a query about delta card.", |
|
"Agent inform to contact New accounts Team." |
|
], |
|
[ |
|
"The customer are frustrating for the alck of help from the agent.", |
|
"The agent do it his bet to help the customer." |
|
] |
|
] |
|
} |
|
}, |
|
{ |
|
"dialog": { |
|
"dialog_id": "3574d6b4418cb546a90d1561bacd66a2", |
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"turns": [ |
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{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp @115821 Wow, expected 4 packages yesterday, but only 2 showed up.", |
|
"50% failure rate-not impressed.", |
|
"Glad I paid for fast shipping." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp @115821 Last month driver delivered box, sat in van for 10 min on phone, and drove off.", |
|
"Then got notice that package was \"lost in transit\"." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@258930 I'm sorry you only received two of the orders.", |
|
"Is this happening with the same carrier each time?", |
|
"We can see what options are available for the lost items, reach us by phone or chat here: https://t.co/hApLpMlfHN ^MG" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp Problems are mostly with AMZL US delivery, but this time it's UPS.", |
|
"UPS is usually pretty good." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp Also, the item isn't lost.", |
|
"I watched them deliver it.", |
|
"Status still says \"lost in transit\", though.", |
|
"No big deal, but it makes Amzn look silly" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@258930 Okay, thanks for that info, Dave.", |
|
"Have you received any updates via e-mail for the last two packages you were expecting?", |
|
"Let us know.", |
|
"We'd like to help in any way we can!", |
|
"^SM" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp Got shipping refunded via chat, and packages will be here when they get here.", |
|
"Thanks for letting me vent." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@258930 Keep us posted, Dave!", |
|
"^SM" |
|
] |
|
} |
|
] |
|
}, |
|
"summaries": { |
|
"extractive_summaries": [ |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp @115821 Wow, expected 4 packages yesterday, but only 2 showed up." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"50% failure rate-not impressed." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp @115821 Last month driver delivered box, sat in van for 10 min on phone, and drove off." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"We can see what options are available for the lost items, reach us by phone or chat here: https://t.co/hApLpMlfHN ^MG" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"Have you received any updates via e-mail for the last two packages you were expecting?" |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@AmazonHelp @115821 Wow, expected 4 packages yesterday, but only 2 showed up." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"We can see what options are available for the lost items, reach us by phone or chat here: https://t.co/hApLpMlfHN ^MG" |
|
] |
|
} |
|
] |
|
], |
|
"abstractive_summaries": [ |
|
[ |
|
"The customer have a problem.", |
|
"The agent is very cordial and offers to follow up on the case." |
|
], |
|
[ |
|
"Two out of four packages not delivered.", |
|
"Wants the customer to phone to resolve issue." |
|
], |
|
[ |
|
"Customer enquires about the the 2 packages which was noticed as 'lost in transit'.", |
|
"Agent updates to reach out by phone or chat and to keep them posted." |
|
] |
|
] |
|
} |
|
}, |
|
{ |
|
"dialog": { |
|
"dialog_id": "f30d2bbc15e7ff32244761b38b67d160", |
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"turns": [ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Hi.", |
|
"We are in the middle of huge \u00a37.5bn investment with new trains due soon.", |
|
"It\u2019s important to tell this story to as many people as possible" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.", |
|
"https://t.co/v6gvoDuMnq" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Hi Drayton.", |
|
"The websites been working.", |
|
"Have you tried clearing your cache or using a different browser?", |
|
"Lewis" |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp Tried to buy a ticket 6 times in half an hour.", |
|
"Every time greeted with this.", |
|
"Not even 30 seconds between choosing a ticket and signing in.", |
|
"https://t.co/Ul43v8Rrna" |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Sorry to see this Drayton.", |
|
"To confirm, is this on the app or mobile site?", |
|
"Phil." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp Literally irrelevant if ppl can't buy tix for the new trains.", |
|
"I've never hated a website so much that I physically dread having 2 use it." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp App.", |
|
"I havent been able to purchase a ticket since your insane revamp.", |
|
"It worked perfectly before and now it's an absolute sh*tshow." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Sorry for the difficulty you've had, can you try un/reinstalling and booking again?", |
|
"Phil." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp Believe me Phil I've tried every trick in the book.", |
|
"Off and on again in all sense of the word." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Sorry to see this - I'll report to our Development team.", |
|
"Can you use mobile or desktop site in the meantime?", |
|
"Phil." |
|
] |
|
}, |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp No Phil, am going to get the bus instead @151960 app works flawlessly." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 @151960 Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating.", |
|
"Phil." |
|
] |
|
} |
|
] |
|
}, |
|
"summaries": { |
|
"extractive_summaries": [ |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"I havent been able to purchase a ticket since your insane revamp." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Sorry to see this - I'll report to our Development team." |
|
] |
|
} |
|
], |
|
[ |
|
{ |
|
"is_agent": false, |
|
"sentences": [ |
|
"@GWRHelp I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising." |
|
] |
|
}, |
|
{ |
|
"is_agent": true, |
|
"sentences": [ |
|
"@324537 Sorry to see this - I'll report to our Development team." |
|
] |
|
} |
|
] |
|
], |
|
"abstractive_summaries": [ |
|
[ |
|
"Customer cannot purchase a train ticket on the rail providers site since the revamp.", |
|
"Will report the issue to the development team." |
|
], |
|
[ |
|
"The client has a problem and is very frustrated.", |
|
"The agent tried to solve the problem." |
|
], |
|
[ |
|
"Customer is asking to make the website work properly.", |
|
"Agent stated that it will be reported to Development team." |
|
] |
|
] |
|
} |
|
} |
|
] |