| { | |
| "AntiScam--train--1": { | |
| "original dialog id": "", | |
| "dialog index": 1, | |
| "original dialog info": {}, | |
| "log": [ | |
| { | |
| "turn id": 1, | |
| "user utterance": "Hello my name is NAMESLOT and I am with Amazon customer support.", | |
| "system response": "Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived", | |
| "dialog history": "", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 2, | |
| "user utterance": "I'm sorry to hear that. Can I have your name and address to look this up?", | |
| "system response": "Why is my address necessary NAMESLOT?", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 3, | |
| "user utterance": "Due to our volume, we have certain guidelines on information needed for order inquiries.", | |
| "system response": "Alright before I proceed may I have your full name for personal record.", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 4, | |
| "user utterance": "I'm sorry that is against our policies. I can give you my employee number if you need.", | |
| "system response": "Ok, what is your employee number?", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 5, | |
| "user utterance": "234111", | |
| "system response": "NAMESLOT", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 6, | |
| "user utterance": "NAMESLOT. I am seeing a customers by that name. Did you order with a credit card?", | |
| "system response": "Yes I did", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 7, | |
| "user utterance": "I can find your order instantly with your CC number. Possibly a quick refund as well.", | |
| "system response": "Great! May I get your number NAMESLOT for quality reassurance?", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT <USER> NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? <SYSTEM> Yes I did", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 8, | |
| "user utterance": "PHONESLOT is my direct line. Don't ask for a date though!", | |
| "system response": "Darn, Your name sounded kinda cute", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT <USER> NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? <SYSTEM> Yes I did <USER> I can find your order instantly with your CC number. Possibly a quick refund as well. <SYSTEM> Great! May I get your number NAMESLOT for quality reassurance?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 9, | |
| "user utterance": "OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like.", | |
| "system response": "What would happen if I receive the heater after the refund is given to me?", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT <USER> NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? <SYSTEM> Yes I did <USER> I can find your order instantly with your CC number. Possibly a quick refund as well. <SYSTEM> Great! May I get your number NAMESLOT for quality reassurance? <USER> PHONESLOT is my direct line. Don't ask for a date though! <SYSTEM> Darn, Your name sounded kinda cute", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 10, | |
| "user utterance": "We here at Amazon are happy to refund for any reason if you're unhappy. ", | |
| "system response": "Well I am honestly just waiting for my package to arrive, I do not need a refund.", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT <USER> NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? <SYSTEM> Yes I did <USER> I can find your order instantly with your CC number. Possibly a quick refund as well. <SYSTEM> Great! May I get your number NAMESLOT for quality reassurance? <USER> PHONESLOT is my direct line. Don't ask for a date though! <SYSTEM> Darn, Your name sounded kinda cute <USER> OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like. <SYSTEM> What would happen if I receive the heater after the refund is given to me?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 11, | |
| "user utterance": "Ok. Was there anything I can help you with ", | |
| "system response": "Well you said earlier you saw a customer with my name, is it possible to track it?", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT <USER> NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? <SYSTEM> Yes I did <USER> I can find your order instantly with your CC number. Possibly a quick refund as well. <SYSTEM> Great! May I get your number NAMESLOT for quality reassurance? <USER> PHONESLOT is my direct line. Don't ask for a date though! <SYSTEM> Darn, Your name sounded kinda cute <USER> OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like. <SYSTEM> What would happen if I receive the heater after the refund is given to me? <USER> We here at Amazon are happy to refund for any reason if you're unhappy. <SYSTEM> Well I am honestly just waiting for my package to arrive, I do not need a refund.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 12, | |
| "user utterance": "Unfortunately not without your CC and billing information. There are 33 NAMESLOT", | |
| "system response": "I can provide my address: ADDRSLOT Yes", | |
| "dialog history": "<USER> Hello my name is NAMESLOT and I am with Amazon customer support. <SYSTEM> Yes, Hello NAMESLOT. I recently purchased a heater but it has not arrived <USER> I'm sorry to hear that. Can I have your name and address to look this up? <SYSTEM> Why is my address necessary NAMESLOT? <USER> Due to our volume, we have certain guidelines on information needed for order inquiries. <SYSTEM> Alright before I proceed may I have your full name for personal record. <USER> I'm sorry that is against our policies. I can give you my employee number if you need. <SYSTEM> Ok, what is your employee number? <USER> 234111 <SYSTEM> NAMESLOT <USER> NAMESLOT. I am seeing a customers by that name. Did you order with a credit card? <SYSTEM> Yes I did <USER> I can find your order instantly with your CC number. Possibly a quick refund as well. <SYSTEM> Great! May I get your number NAMESLOT for quality reassurance? <USER> PHONESLOT is my direct line. Don't ask for a date though! <SYSTEM> Darn, Your name sounded kinda cute <USER> OK NAMESLOT. Your CC and billing address could lead to an instant refund if you'd like. <SYSTEM> What would happen if I receive the heater after the refund is given to me? <USER> We here at Amazon are happy to refund for any reason if you're unhappy. <SYSTEM> Well I am honestly just waiting for my package to arrive, I do not need a refund. <USER> Ok. Was there anything I can help you with <SYSTEM> Well you said earlier you saw a customer with my name, is it possible to track it?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| } | |
| ], | |
| "prompt": [] | |
| }, | |
| "AntiScam--train--2": { | |
| "original dialog id": "", | |
| "dialog index": 2, | |
| "original dialog info": {}, | |
| "log": [ | |
| { | |
| "turn id": 1, | |
| "user utterance": "Hi!", | |
| "system response": "Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet.", | |
| "dialog history": "", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 2, | |
| "user utterance": "Yes! Can you give me your name?", | |
| "system response": "My name is NAMESLOT. And what can I call you?", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 3, | |
| "user utterance": "My name is NAMESLOT.", | |
| "system response": "All right. Thank you for helping me. Were you able to find my order information?", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 4, | |
| "user utterance": "Yes, I just need you to confirm the credit card on file for me.", | |
| "system response": "Okay, let me find it. Just a moment. Here: NUMSLOT", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 5, | |
| "user utterance": "amazing. what is the name and billing address on the card?", | |
| "system response": "Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT?", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 6, | |
| "user utterance": "Yes, I am!", | |
| "system response": "All right the name on the card should be the same as I gave: NAMESLOT.", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT <USER> amazing. what is the name and billing address on the card? <SYSTEM> Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 7, | |
| "user utterance": "Great, and the billing address?", | |
| "system response": "The billing address is the same as the shipping address. ADDRSLOT", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT <USER> amazing. what is the name and billing address on the card? <SYSTEM> Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? <USER> Yes, I am! <SYSTEM> All right the name on the card should be the same as I gave: NAMESLOT.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 8, | |
| "user utterance": "Amazing. Can you just confirm the CSV number and expiration date?", | |
| "system response": "Okay, and then you can tell me when my order will arrive? The number is CSVSLOT.", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT <USER> amazing. what is the name and billing address on the card? <SYSTEM> Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? <USER> Yes, I am! <SYSTEM> All right the name on the card should be the same as I gave: NAMESLOT. <USER> Great, and the billing address? <SYSTEM> The billing address is the same as the shipping address. ADDRSLOT", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 9, | |
| "user utterance": "Yes, I just need to confirm your identity with the rest of that information", | |
| "system response": "Okay, do you need my card's expiration date? It's DATESLOT.", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT <USER> amazing. what is the name and billing address on the card? <SYSTEM> Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? <USER> Yes, I am! <SYSTEM> All right the name on the card should be the same as I gave: NAMESLOT. <USER> Great, and the billing address? <SYSTEM> The billing address is the same as the shipping address. ADDRSLOT <USER> Amazing. Can you just confirm the CSV number and expiration date? <SYSTEM> Okay, and then you can tell me when my order will arrive? The number is CSVSLOT.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 10, | |
| "user utterance": "Yes and the CSV number. ", | |
| "system response": "CSVSLOT Do you know when my order will arrive? I need it before next week.", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT <USER> amazing. what is the name and billing address on the card? <SYSTEM> Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? <USER> Yes, I am! <SYSTEM> All right the name on the card should be the same as I gave: NAMESLOT. <USER> Great, and the billing address? <SYSTEM> The billing address is the same as the shipping address. ADDRSLOT <USER> Amazing. Can you just confirm the CSV number and expiration date? <SYSTEM> Okay, and then you can tell me when my order will arrive? The number is CSVSLOT. <USER> Yes, I just need to confirm your identity with the rest of that information <SYSTEM> Okay, do you need my card's expiration date? It's DATESLOT.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 11, | |
| "user utterance": "Perfect. Yes, your order will arrive by Thursday afternoon.", | |
| "system response": "Thanks, and can I get your number in case it doesn't arrive on time? Yes", | |
| "dialog history": "<USER> Hi! <SYSTEM> Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet. <USER> Yes! Can you give me your name? <SYSTEM> My name is NAMESLOT. And what can I call you? <USER> My name is NAMESLOT. <SYSTEM> All right. Thank you for helping me. Were you able to find my order information? <USER> Yes, I just need you to confirm the credit card on file for me. <SYSTEM> Okay, let me find it. Just a moment. Here: NUMSLOT <USER> amazing. what is the name and billing address on the card? <SYSTEM> Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT? <USER> Yes, I am! <SYSTEM> All right the name on the card should be the same as I gave: NAMESLOT. <USER> Great, and the billing address? <SYSTEM> The billing address is the same as the shipping address. ADDRSLOT <USER> Amazing. Can you just confirm the CSV number and expiration date? <SYSTEM> Okay, and then you can tell me when my order will arrive? The number is CSVSLOT. <USER> Yes, I just need to confirm your identity with the rest of that information <SYSTEM> Okay, do you need my card's expiration date? It's DATESLOT. <USER> Yes and the CSV number. <SYSTEM> CSVSLOT Do you know when my order will arrive? I need it before next week.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| } | |
| ], | |
| "prompt": [] | |
| }, | |
| "AntiScam--train--3": { | |
| "original dialog id": "", | |
| "dialog index": 3, | |
| "original dialog info": {}, | |
| "log": [ | |
| { | |
| "turn id": 1, | |
| "user utterance": "Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name?", | |
| "system response": "Hi NAMESLOT. This is NAMESLOT.", | |
| "dialog history": "", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 2, | |
| "user utterance": "Hi NAMESLOT I heard you had some trouble purchasing something on Amazon?", | |
| "system response": "How did you hear about that? Do you know what product?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 3, | |
| "user utterance": "I heard about that because many people contact us for it, what product did you buy?", | |
| "system response": "Normal can I have you last name and call back number in case of disconnect?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 4, | |
| "user utterance": "Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT", | |
| "system response": "So I ordered a air conditioner and it hasn't arrived. Is it in transit?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 5, | |
| "user utterance": "Ok I need to confirm your purchase, can you send the credit card number ", | |
| "system response": "NAMESLOT can you provide your location for my notes as well?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 6, | |
| "user utterance": "ADDRSLOT i will need the info to run through our database", | |
| "system response": "How do you like working at amazon? Been there long?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 7, | |
| "user utterance": "Yes i love working there, I have been there for 10 years, may you provide the information", | |
| "system response": "I have an order number", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well? <USER> ADDRSLOT i will need the info to run through our database <SYSTEM> How do you like working at amazon? Been there long?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 8, | |
| "user utterance": "The order number will not work as our systems were recently updated, resetting all information", | |
| "system response": "Here it is 6-21-3-11 25-15-21", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well? <USER> ADDRSLOT i will need the info to run through our database <SYSTEM> How do you like working at amazon? Been there long? <USER> Yes i love working there, I have been there for 10 years, may you provide the information <SYSTEM> I have an order number", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 9, | |
| "user utterance": "Is this the credit card number?, if so I need the CSV, expiration date, and billing address", | |
| "system response": "It most certainly is a set of numbers. It's my order number", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well? <USER> ADDRSLOT i will need the info to run through our database <SYSTEM> How do you like working at amazon? Been there long? <USER> Yes i love working there, I have been there for 10 years, may you provide the information <SYSTEM> I have an order number <USER> The order number will not work as our systems were recently updated, resetting all information <SYSTEM> Here it is 6-21-3-11 25-15-21", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 10, | |
| "user utterance": "As i said the order number will not work, I need the other info", | |
| "system response": "I remember when Amazon was just a book store essentially. Remember then?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well? <USER> ADDRSLOT i will need the info to run through our database <SYSTEM> How do you like working at amazon? Been there long? <USER> Yes i love working there, I have been there for 10 years, may you provide the information <SYSTEM> I have an order number <USER> The order number will not work as our systems were recently updated, resetting all information <SYSTEM> Here it is 6-21-3-11 25-15-21 <USER> Is this the credit card number?, if so I need the CSV, expiration date, and billing address <SYSTEM> It most certainly is a set of numbers. It's my order number", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 11, | |
| "user utterance": "Excuse me I still need the other information, this does not help ", | |
| "system response": "I don't have my credit card number. Will you be my pen pal?", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well? <USER> ADDRSLOT i will need the info to run through our database <SYSTEM> How do you like working at amazon? Been there long? <USER> Yes i love working there, I have been there for 10 years, may you provide the information <SYSTEM> I have an order number <USER> The order number will not work as our systems were recently updated, resetting all information <SYSTEM> Here it is 6-21-3-11 25-15-21 <USER> Is this the credit card number?, if so I need the CSV, expiration date, and billing address <SYSTEM> It most certainly is a set of numbers. It's my order number <USER> As i said the order number will not work, I need the other info <SYSTEM> I remember when Amazon was just a book store essentially. Remember then?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 12, | |
| "user utterance": "What ar ey ou talking about", | |
| "system response": "Are we done here? Yes", | |
| "dialog history": "<USER> Hello this is NAMESLOT of the Amazon Customer Service staff. What is your name? <SYSTEM> Hi NAMESLOT. This is NAMESLOT. <USER> Hi NAMESLOT I heard you had some trouble purchasing something on Amazon? <SYSTEM> How did you hear about that? Do you know what product? <USER> I heard about that because many people contact us for it, what product did you buy? <SYSTEM> Normal can I have you last name and call back number in case of disconnect? <USER> Yes my last name is NAMESLOT and my number just in case of disconnect ill be PHONESLOT <SYSTEM> So I ordered a air conditioner and it hasn't arrived. Is it in transit? <USER> Ok I need to confirm your purchase, can you send the credit card number <SYSTEM> NAMESLOT can you provide your location for my notes as well? <USER> ADDRSLOT i will need the info to run through our database <SYSTEM> How do you like working at amazon? Been there long? <USER> Yes i love working there, I have been there for 10 years, may you provide the information <SYSTEM> I have an order number <USER> The order number will not work as our systems were recently updated, resetting all information <SYSTEM> Here it is 6-21-3-11 25-15-21 <USER> Is this the credit card number?, if so I need the CSV, expiration date, and billing address <SYSTEM> It most certainly is a set of numbers. It's my order number <USER> As i said the order number will not work, I need the other info <SYSTEM> I remember when Amazon was just a book store essentially. Remember then? <USER> Excuse me I still need the other information, this does not help <SYSTEM> I don't have my credit card number. Will you be my pen pal?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| } | |
| ], | |
| "prompt": [] | |
| }, | |
| "AntiScam--train--4": { | |
| "original dialog id": "", | |
| "dialog index": 4, | |
| "original dialog info": {}, | |
| "log": [ | |
| { | |
| "turn id": 1, | |
| "user utterance": "Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com", | |
| "system response": "Thanks but I never got it", | |
| "dialog history": "", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 2, | |
| "user utterance": " I am sorry to hear that, did you want me to have a look?", | |
| "system response": "Im sorry I did not get you name", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 3, | |
| "user utterance": "My apologies, my name is NAMESLOT, nice to meet you!", | |
| "system response": "Same here. Where are you from ?", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 4, | |
| "user utterance": "I'm a member of the Amazon Customer Service team, shall we look into your order?", | |
| "system response": "Yes can you tell me where it is ?", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 5, | |
| "user utterance": "I would need to ask you some security questions in accordance with our security policy", | |
| "system response": "Ok first I need to know Your location if you dont mind", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 6, | |
| "user utterance": "our office is located in ADDRSLOT. Can I take your address please?", | |
| "system response": "Do you have a phone number that I can reach you directly ?", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 7, | |
| "user utterance": "NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions", | |
| "system response": "Yes you should be able to. You called me so therefore you should have all me info", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind <USER> our office is located in ADDRSLOT. Can I take your address please? <SYSTEM> Do you have a phone number that I can reach you directly ?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 8, | |
| "user utterance": "his check is to make sure that i'm not giving out your information to someone else", | |
| "system response": "ok now what is the original reason for you call ?", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind <USER> our office is located in ADDRSLOT. Can I take your address please? <SYSTEM> Do you have a phone number that I can reach you directly ? <USER> NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions <SYSTEM> Yes you should be able to. You called me so therefore you should have all me info", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 9, | |
| "user utterance": "Sir, I'm afraid I can't discuss this unless I'm sure of your identity", | |
| "system response": "Ok so how is the weather like over there ?", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind <USER> our office is located in ADDRSLOT. Can I take your address please? <SYSTEM> Do you have a phone number that I can reach you directly ? <USER> NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions <SYSTEM> Yes you should be able to. You called me so therefore you should have all me info <USER> his check is to make sure that i'm not giving out your information to someone else <SYSTEM> ok now what is the original reason for you call ?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 10, | |
| "user utterance": "The weather is perfect, around 75F at the moment. Nice and sunny", | |
| "system response": "wow it is cold and rainy here.", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind <USER> our office is located in ADDRSLOT. Can I take your address please? <SYSTEM> Do you have a phone number that I can reach you directly ? <USER> NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions <SYSTEM> Yes you should be able to. You called me so therefore you should have all me info <USER> his check is to make sure that i'm not giving out your information to someone else <SYSTEM> ok now what is the original reason for you call ? <USER> Sir, I'm afraid I can't discuss this unless I'm sure of your identity <SYSTEM> Ok so how is the weather like over there ?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 11, | |
| "user utterance": "Sorry to hear that. Do you require any further help with your order?", | |
| "system response": "I will call amazon directly", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind <USER> our office is located in ADDRSLOT. Can I take your address please? <SYSTEM> Do you have a phone number that I can reach you directly ? <USER> NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions <SYSTEM> Yes you should be able to. You called me so therefore you should have all me info <USER> his check is to make sure that i'm not giving out your information to someone else <SYSTEM> ok now what is the original reason for you call ? <USER> Sir, I'm afraid I can't discuss this unless I'm sure of your identity <SYSTEM> Ok so how is the weather like over there ? <USER> The weather is perfect, around 75F at the moment. Nice and sunny <SYSTEM> wow it is cold and rainy here.", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 12, | |
| "user utterance": "That is absolutely fine. Is there anything else I can do for you today?", | |
| "system response": "No thank you yes", | |
| "dialog history": "<USER> Good afternoon NAMESLOT, thank you for your recent purchase on Amazon.com <SYSTEM> Thanks but I never got it <USER> I am sorry to hear that, did you want me to have a look? <SYSTEM> Im sorry I did not get you name <USER> My apologies, my name is NAMESLOT, nice to meet you! <SYSTEM> Same here. Where are you from ? <USER> I'm a member of the Amazon Customer Service team, shall we look into your order? <SYSTEM> Yes can you tell me where it is ? <USER> I would need to ask you some security questions in accordance with our security policy <SYSTEM> Ok first I need to know Your location if you dont mind <USER> our office is located in ADDRSLOT. Can I take your address please? <SYSTEM> Do you have a phone number that I can reach you directly ? <USER> NAMESLOT, I'm afraid I can't help with your order, unless you answer the security questions <SYSTEM> Yes you should be able to. You called me so therefore you should have all me info <USER> his check is to make sure that i'm not giving out your information to someone else <SYSTEM> ok now what is the original reason for you call ? <USER> Sir, I'm afraid I can't discuss this unless I'm sure of your identity <SYSTEM> Ok so how is the weather like over there ? <USER> The weather is perfect, around 75F at the moment. Nice and sunny <SYSTEM> wow it is cold and rainy here. <USER> Sorry to hear that. Do you require any further help with your order? <SYSTEM> I will call amazon directly", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| } | |
| ], | |
| "prompt": [] | |
| }, | |
| "AntiScam--train--5": { | |
| "original dialog id": "", | |
| "dialog index": 5, | |
| "original dialog info": {}, | |
| "log": [ | |
| { | |
| "turn id": 1, | |
| "user utterance": "Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service .", | |
| "system response": "Hi NAMESLOT", | |
| "dialog history": "", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 2, | |
| "user utterance": "Hi. I was contacting you about your order.", | |
| "system response": "Yeah, I'm still waiting for it, what gives?", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 3, | |
| "user utterance": "We are having some trouble with your credit card.", | |
| "system response": "I used it earlier today, what's the problem?", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 4, | |
| "user utterance": "It's simply not going thru. Do you have another one you can use?", | |
| "system response": "Weird, but yes, I can add it on my payments page", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem?", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 5, | |
| "user utterance": "Let me try it for you while I have you on the line.", | |
| "system response": "No that's OK, I can add it myself", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 6, | |
| "user utterance": "You said the old one worked earlier today", | |
| "system response": "it did, at Starbucks", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 7, | |
| "user utterance": "Ok. I can try that manually here if you want.", | |
| "system response": "This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself <USER> You said the old one worked earlier today <SYSTEM> it did, at Starbucks", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 8, | |
| "user utterance": "I assure you if we are having a problem Target will too.", | |
| "system response": "Maybe, but it's summer and I can wait", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself <USER> You said the old one worked earlier today <SYSTEM> it did, at Starbucks <USER> Ok. I can try that manually here if you want. <SYSTEM> This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 9, | |
| "user utterance": "I feel the same way. Would you like me to cancel the order?", | |
| "system response": "Please do, and cancel my Prime too", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself <USER> You said the old one worked earlier today <SYSTEM> it did, at Starbucks <USER> Ok. I can try that manually here if you want. <SYSTEM> This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead <USER> I assure you if we are having a problem Target will too. <SYSTEM> Maybe, but it's summer and I can wait", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 10, | |
| "user utterance": "Ok. I need the credit card number on your account first.", | |
| "system response": "What? Why? That makes no sense at all", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself <USER> You said the old one worked earlier today <SYSTEM> it did, at Starbucks <USER> Ok. I can try that manually here if you want. <SYSTEM> This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead <USER> I assure you if we are having a problem Target will too. <SYSTEM> Maybe, but it's summer and I can wait <USER> I feel the same way. Would you like me to cancel the order? <SYSTEM> Please do, and cancel my Prime too", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 11, | |
| "user utterance": "Just to confirm. Could you tell me your billing address, please.", | |
| "system response": "It's ADDRSLOT. you're not scamming me", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself <USER> You said the old one worked earlier today <SYSTEM> it did, at Starbucks <USER> Ok. I can try that manually here if you want. <SYSTEM> This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead <USER> I assure you if we are having a problem Target will too. <SYSTEM> Maybe, but it's summer and I can wait <USER> I feel the same way. Would you like me to cancel the order? <SYSTEM> Please do, and cancel my Prime too <USER> Ok. I need the credit card number on your account first. <SYSTEM> What? Why? That makes no sense at all", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| }, | |
| { | |
| "turn id": 12, | |
| "user utterance": "Of course not. Could you confirm the name on your accoount?", | |
| "system response": "NAMESLOT, and your name is NAMESLOT right? Yes", | |
| "dialog history": "<USER> Hello NAMESLOT, this is NAMESLOT from Amazon Customer Service . <SYSTEM> Hi NAMESLOT <USER> Hi. I was contacting you about your order. <SYSTEM> Yeah, I'm still waiting for it, what gives? <USER> We are having some trouble with your credit card. <SYSTEM> I used it earlier today, what's the problem? <USER> It's simply not going thru. Do you have another one you can use? <SYSTEM> Weird, but yes, I can add it on my payments page <USER> Let me try it for you while I have you on the line. <SYSTEM> No that's OK, I can add it myself <USER> You said the old one worked earlier today <SYSTEM> it did, at Starbucks <USER> Ok. I can try that manually here if you want. <SYSTEM> This is getting needlessly complicated. Go ahead and cancel the order, I'll use Target instead <USER> I assure you if we are having a problem Target will too. <SYSTEM> Maybe, but it's summer and I can wait <USER> I feel the same way. Would you like me to cancel the order? <SYSTEM> Please do, and cancel my Prime too <USER> Ok. I need the credit card number on your account first. <SYSTEM> What? Why? That makes no sense at all <USER> Just to confirm. Could you tell me your billing address, please. <SYSTEM> It's ADDRSLOT. you're not scamming me", | |
| "original user side information": {}, | |
| "original system side information": {} | |
| } | |
| ], | |
| "prompt": [] | |
| } | |
| } |