| [ | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "business_service", | |
| "close_notes", | |
| "category", | |
| "caused_by", | |
| "problem_id", | |
| "resolved_by", | |
| "contact_type", | |
| "description", | |
| "number", | |
| "impact", | |
| "service_offering", | |
| "assignment_group", | |
| "cmdb_ci", | |
| "parent_incident", | |
| "rfc", | |
| "urgency", | |
| "close_code" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Joe Employee", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by change", | |
| "close_notes": "scruffy wasteness ryder umiak cyclophrenia", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Tried to connect to SAP and all I see is a \"Connecting\u2026.\" message but nothing else happens.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000044", | |
| "opened_at": "2023-07-11 17:47:08", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "2 - High", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't log into SAP from my laptop today", | |
| "sla_due": "UNKNOWN", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "employee", | |
| "sys_created_on": "2023-07-11 17:47:11", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "47204688a9fe1981011a20af100f381a", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:52:03", | |
| "task_effective_number": "INC0000044", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "assignment_group", | |
| "close_notes", | |
| "impact", | |
| "category", | |
| "urgency", | |
| "number", | |
| "close_code", | |
| "parent_incident", | |
| "description", | |
| "knowledge", | |
| "service_offering", | |
| "business_service", | |
| "cmdb_ci", | |
| "contact_type", | |
| "caused_by", | |
| "rfc", | |
| "resolved_by" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "19 Days 5 Hours 38 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,661,930", | |
| "calendar_duration": "79 Days 20 Hours 38 Minutes", | |
| "calendar_stc": "6,899,930", | |
| "caller_id": "Joe Employee", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Workaround provided", | |
| "close_notes": "Gave workaround", | |
| "closed_at": "2023-07-22 16:18:40", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Noticing today that any time I send an email with an attachment, it takes at least 20 seconds to send. This happens regardless of the attachment size.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000013", | |
| "opened_at": "2023-07-21 16:15:58", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:54:48", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "EMAIL is slow when an attachment is involved", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 16:18:07", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46cebb88a9fe198101aee93734f9768b", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:54:48", | |
| "task_effective_number": "INC0000013", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "contact_type", | |
| "service_offering", | |
| "number", | |
| "close_notes", | |
| "description", | |
| "impact", | |
| "category", | |
| "urgency", | |
| "business_service", | |
| "parent_incident", | |
| "caused_by", | |
| "rfc", | |
| "problem_id", | |
| "resolved_by", | |
| "assignment_group", | |
| "knowledge", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:40:45", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Joe Employee", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "adhere overcup larcenic Armadillididae hoplomachy", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Controlling", | |
| "comments": "2023-09-17 21:38:43 - ITIL User (Additional comments)\nUser can't access SAP Controlling application\n\n", | |
| "comments_and_work_notes": "2023-09-17 21:38:43 - ITIL User (Additional comments)\nUser can't access SAP Controlling application\n\n2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Was able to access SAP Controlling application last week but doesn't seem to be working as of today. Is there an outage?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000051", | |
| "opened_at": "2023-09-18 13:48:32", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Manager can't access SAP Controlling application", | |
| "sla_due": "2023-09-18 05:36:33", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2023-09-18 13:48:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d7158da0c0a8016700eef46c8d1f3661", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:40:45", | |
| "task_effective_number": "INC0000051", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-09-17 21:38:43 - ITIL User (Work notes)\nI validated that the user can't access this SAP module. Could\n\t\t\tbe an outage.\n\t\t\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "contact_type", | |
| "business_service", | |
| "service_offering", | |
| "resolved_by", | |
| "description", | |
| "category", | |
| "close_code", | |
| "problem_id", | |
| "close_notes", | |
| "caused_by", | |
| "knowledge", | |
| "number", | |
| "impact", | |
| "parent_incident", | |
| "assignment_group", | |
| "cmdb_ci", | |
| "rfc" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": null, | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Charlie Whitherspoon", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46b87022a9fe198101a78787e40d7547" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "21 Days 21 Hours 46 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,892,781", | |
| "calendar_duration": "91 Days 20 Hours 46 Minutes", | |
| "calendar_stc": "7,937,181", | |
| "caller_id": "Fred Luddy", | |
| "category": "Network", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Known error", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-10 16:10:06", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "MailServerUS", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Self-service", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "User can't access email on mail.company.com.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "2617 South Robinson Avenue, Oklahoma City,OK", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1083361cc611227501b682158cabf646" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000001", | |
| "opened_at": "2023-07-09 16:09:51", | |
| "opened_by": { | |
| "display_value": "Joe Employee", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000007", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "1 - High", | |
| "short_description": "Can't read email", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "pat", | |
| "sys_created_on": "2022-02-07 10:24:13", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "9c573169c611228700193229fff72400", | |
| "sys_mod_count": "21", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:07", | |
| "task_effective_number": "INC0000001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
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| "close_code", | |
| "caused_by", | |
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| "service_offering", | |
| "close_notes", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Luke Wilson", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "20 Days 4 Hours 19 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,743,569", | |
| "calendar_duration": "84 Days 19 Hours 19 Minutes", | |
| "calendar_stc": "7,327,169", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-23 17:37:14", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "Adobe Acrobat 7.0.3 and Reader 7.0.3 Update", | |
| "comments": "2023-07-11 17:38:00 - System Administrator (Additional comments)\nPlease assist user with PDF creation. \n\n", | |
| "comments_and_work_notes": "2023-07-11 17:38:00 - System Administrator (Additional comments)\nPlease assist user with PDF creation. \n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to edit any PDFs in Acrobat. All my PDFs are read only now. How do I unlock them?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "2 - Medium", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000038", | |
| "opened_at": "2023-07-16 17:36:44", | |
| "opened_by": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "4 - Low", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:13", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "my PDF docs are all locked from editing", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-22 17:38:00", | |
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| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "4717dfe5a9fe198100450448b2404c16", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:57:55", | |
| "task_effective_number": "INC0000038", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
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| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
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| "parent_incident": "Parent Incident", | |
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| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
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| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
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| "service_offering", | |
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| "rfc", | |
| "urgency", | |
| "category", | |
| "description", | |
| "cmdb_ci", | |
| "contact_type" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Duplicate", | |
| "close_notes": "Microsporum streptococcal dain coexertion phoneidoscopic", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "WEBSERVER", | |
| "comments": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Seeing JavaScript error message on hiring page on Explorer and Firefox.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "2 - Medium", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000040", | |
| "opened_at": "2023-07-11 17:42:45", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "JavaScript error on hiring page of corporate website", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 17:43:54", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "471d4732a9fe198100affbf655e59172", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:46:30", | |
| "task_effective_number": "INC0000040", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "cmdb_ci", | |
| "urgency", | |
| "assignment_group", | |
| "contact_type", | |
| "description", | |
| "problem_id", | |
| "caused_by", | |
| "number", | |
| "category", | |
| "close_code", | |
| "impact", | |
| "knowledge", | |
| "service_offering", | |
| "close_notes", | |
| "resolved_by", | |
| "business_service", | |
| "rfc" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "20 Days 6 Hours 5 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,749,949", | |
| "calendar_duration": "84 Days 21 Hours 5 Minutes", | |
| "calendar_stc": "7,333,549", | |
| "caller_id": "Rick Berzle", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-17 15:55:16", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "2023-07-11 15:51:33 - Don Goodliffe (Additional comments)\nNeed this done ASAP!! Will lose business if this is not reset.\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-07-11 15:51:33 - Don Goodliffe (Additional comments)\nNeed this done ASAP!! Will lose business if this is not reset.\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "I can't remember my password and need to log in. Can someone reset my password asap? I am blocked on several urgent items until I can log in again.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "San Diego", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000009", | |
| "opened_at": "2023-07-16 15:50:23", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Reset my password", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 15:51:33", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46b66a40a9fe198101f243dfbc79033d", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:04", | |
| "task_effective_number": "INC0000009", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "assignment_group", | |
| "description", | |
| "cmdb_ci", | |
| "problem_id", | |
| "knowledge", | |
| "resolved_by", | |
| "close_code", | |
| "service_offering", | |
| "rfc", | |
| "urgency", | |
| "number", | |
| "close_notes", | |
| "business_service", | |
| "contact_type", | |
| "parent_incident", | |
| "impact", | |
| "category" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "0 Seconds", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "0", | |
| "calendar_duration": "5 Minutes", | |
| "calendar_stc": "323", | |
| "caller_id": "David Miller", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "Reverted to a previous version.", | |
| "closed_at": "2018-12-09 19:29:09", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Walk-in", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "While launching the defect tracking base URL, it is redirecting to an error page.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0009004", | |
| "opened_at": "2018-09-01 06:13:30", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
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| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2018-09-01 06:18:53", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Defect tracking tool is down.", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-09-01 06:14:04", | |
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| "display_value": "global", | |
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| "sys_mod_count": "9", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-10 16:19:01", | |
| "task_effective_number": "INC0009004", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
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| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
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| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
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| "active": "true", | |
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| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
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| "display_value": "Don Goodliffe", | |
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| "assignment_group": "Hardware", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Beth Anglin", | |
| "category": "Network", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Duplicate", | |
| "close_notes": "armigeral balei goldfielder glossolabial toothaching", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "nyc rac nas200", | |
| "comments": "2023-09-30 10:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2023-09-30 10:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2023-09-30 10:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2023-09-18 11:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-10-02 10:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2023-09-30 10:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2023-09-30 10:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2023-09-30 10:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2023-09-18 11:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Receiving error message with \"network path not found.\"", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "2 - Medium", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "450 Lexington Avenue, New York,NY", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/5f669b59c0a8010e00209343c0c6f9c1" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000049", | |
| "opened_at": "2023-09-18 14:56:37", | |
| "opened_by": { | |
| "display_value": "", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "2 - High", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
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| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Network storage unavailable", | |
| "sla_due": "2025-05-20 22:56:37", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
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| "sys_mod_count": "37", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:52:34", | |
| "task_effective_number": "INC0000049", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-10-02 10:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
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| "cmdb_ci": "Configuration item", | |
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| "service_offering": "Service offering", | |
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| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:50:33", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "5 Days", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "432,000", | |
| "calendar_duration": "5 Days", | |
| "calendar_stc": "432,024", | |
| "caller_id": "Fred Luddy", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Solution provided", | |
| "close_notes": "Isadora upcanyon stinter unprosodic mononychous", | |
| "closed_at": "2023-06-30 16:39:10", | |
| "closed_by": "", | |
| "cmdb_ci": "Saints and Sinners Bingo", | |
| "comments": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "There was a software update two days ago and now my VPN doesn't work. Nothing loads when I click on the VPN client icon on my desktop.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000015", | |
| "opened_at": "2023-06-25 16:38:46", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "I can't launch my VPN client since the last software update", | |
| "sla_due": "2023-07-14 18:00:00", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:40:15", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e2fee9a9fe19810049b49dee0daf58", | |
| "sys_mod_count": "11", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:50:33", | |
| "task_effective_number": "INC0000015", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
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| "caller_id", | |
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| "cmdb_ci", | |
| "number", | |
| "category", | |
| "business_service" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Network", | |
| "business_duration": "19 Days 20 Hours 55 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,716,900", | |
| "calendar_duration": "83 Days 19 Hours 55 Minutes", | |
| "calendar_stc": "7,242,900", | |
| "caller_id": "Rick Berzle", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-17 18:02:14", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Can't connect to wifi. Keep getting \"unable to join network\" message.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000030", | |
| "opened_at": "2023-07-17 17:01:12", | |
| "opened_by": { | |
| "display_value": "Rick Berzle", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:12", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Lost connection to the wireless network", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 17:02:01", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46f6ede0a9fe198100e10154c34a0c2a", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:15:37", | |
| "task_effective_number": "INC0000030", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
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| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
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| "number", | |
| "rfc", | |
| "parent_incident", | |
| "cmdb_ci", | |
| "close_code", | |
| "service_offering", | |
| "resolved_by", | |
| "business_service", | |
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| "caused_by", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:51:23", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "Hardware", | |
| "business_duration": "11 Days 2 Hours 38 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "959,937", | |
| "calendar_duration": "16 Days", | |
| "calendar_stc": "1,382,417", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "Idaho racketproof Fouquieriaceae schillerize supercaption", | |
| "closed_at": "2023-07-06 16:40:40", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "2023-07-11 16:41:33 - System Administrator (Additional comments)\nturns out it was the sprinkler, not the rain. \n\n2023-07-11 16:41:14 - System Administrator (Additional comments)\nplease fix the roof.\n\n", | |
| "comments_and_work_notes": "2023-07-11 16:41:33 - System Administrator (Additional comments)\nturns out it was the sprinkler, not the rain. \n\n2023-07-11 16:41:14 - System Administrator (Additional comments)\nplease fix the roof.\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Seeing puddles of water on the floor of the server room. We've put buckets out to collect the water until this is fixed.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000016", | |
| "opened_at": "2023-06-20 16:40:23", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Rain is leaking on main DNS Server", | |
| "sla_due": "UNKNOWN", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:41:15", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e3e949a9fe19810069b824ba2c761a", | |
| "sys_mod_count": "7", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:51:23", | |
| "task_effective_number": "INC0000016", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "service_offering", | |
| "impact", | |
| "description", | |
| "category", | |
| "business_service", | |
| "caused_by", | |
| "knowledge", | |
| "close_code", | |
| "rfc", | |
| "contact_type", | |
| "assignment_group", | |
| "number", | |
| "cmdb_ci", | |
| "problem_id", | |
| "urgency", | |
| "resolved_by", | |
| "close_notes" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:50:33", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "5 Days", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "432,000", | |
| "calendar_duration": "5 Days", | |
| "calendar_stc": "432,024", | |
| "caller_id": "Fred Luddy", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "User error", | |
| "close_notes": "lymphoblast stroker bromgelatin Choroti titty", | |
| "closed_at": "2023-06-30 16:39:10", | |
| "closed_by": "", | |
| "cmdb_ci": "Saints and Sinners Bingo", | |
| "comments": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-07-11 16:40:14 - System Administrator (Additional comments)\nI was unable to launch the Bingo game since the SP2 upgrade on\n\t\t\tmy machine\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "There was a software update two days ago and now my VPN doesn't work. Nothing loads when I click on the VPN client icon on my desktop.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000015", | |
| "opened_at": "2023-06-25 16:38:46", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "I can't launch my VPN client since the last software update", | |
| "sla_due": "2023-07-14 18:00:00", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:40:15", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e2fee9a9fe19810049b49dee0daf58", | |
| "sys_mod_count": "11", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:50:33", | |
| "task_effective_number": "INC0000015", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "category", | |
| "parent_incident", | |
| "caused_by", | |
| "close_code", | |
| "urgency", | |
| "business_service", | |
| "service_offering", | |
| "number", | |
| "contact_type", | |
| "rfc", | |
| "assignment_group", | |
| "cmdb_ci", | |
| "resolved_by", | |
| "close_notes", | |
| "problem_id", | |
| "knowledge", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-02 16:50:20", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by change", | |
| "close_notes": "preterpluperfect refractively distortion Cluniacensian absorptiveness", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Financial Accounting", | |
| "comments": "2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", | |
| "comments_and_work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Main menu doesn't load when I open the SAP Financial Accounting application.", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "261 North Highway 101, Solana Beach,CA", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000052", | |
| "opened_at": "2023-09-18 13:48:40", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "SAP Financial Accounting application appears to be down", | |
| "sla_due": "2023-09-18 05:40:39", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2023-09-18 13:48:40", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d7195138c0a8016700fd68449cfcd484", | |
| "sys_mod_count": "94", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-02 14:50:24", | |
| "task_effective_number": "INC0000052", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "knowledge", | |
| "business_service", | |
| "resolved_by", | |
| "description", | |
| "close_notes", | |
| "parent_incident", | |
| "number", | |
| "category", | |
| "close_code", | |
| "assignment_group", | |
| "service_offering", | |
| "rfc", | |
| "caused_by", | |
| "problem_id", | |
| "impact", | |
| "urgency", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Workaround provided", | |
| "close_notes": "woodenly shopworn roundsman horribility serendipity", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Virtual Agent", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Taking a really long time to send emails. Last email took almost a minute for sending to complete and there wasn't even an attachment.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000058", | |
| "opened_at": "2016-08-10 09:37:45", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Performance problems with email", | |
| "sla_due": "UNKNOWN", | |
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| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2023-07-22 16:52:18", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46ee0924a9fe198100f1cf78c198454a", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:56:12", | |
| "task_effective_number": "INC0000021", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "problem_id", | |
| "close_code", | |
| "parent_incident", | |
| "cmdb_ci", | |
| "urgency", | |
| "knowledge", | |
| "number", | |
| "rfc", | |
| "caused_by", | |
| "close_notes", | |
| "description", | |
| "assignment_group", | |
| "impact", | |
| "service_offering", | |
| "business_service", | |
| "contact_type", | |
| "category" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "survey user", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by change", | |
| "close_notes": "temporosphenoidal nongraduation underwave sidth gastraea", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Virtual Agent", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "broguish crablet auxotox streets feigher", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0008001", | |
| "opened_at": "2021-01-15 13:04:14", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "ATF:TEST2", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2021-01-15 13:04:34", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "0c5f3cece1b12010f877971dea0b1449", | |
| "sys_mod_count": "2", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2021-01-21 15:31:42", | |
| "task_effective_number": "INC0008001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| } | |
| ] |