| [ | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "justification", | |
| "close_notes", | |
| "description", | |
| "category", | |
| "business_service", | |
| "impact", | |
| "risk", | |
| "number", | |
| "close_code", | |
| "implementation_plan", | |
| "cmdb_ci", | |
| "assignment_group", | |
| "backout_plan" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:10:00 - System Administrator (Approval history)\nGroup approval for Network approved by user ITIL User (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "Network", | |
| "backout_plan": "Restore Oracle 11g binariesRestore Oracle 11g data filesEnable Oracle ListenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful", | |
| "close_notes": "sny stoppable Goldonian musculin handy", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "NY RAC", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:45:24", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "NY RAC instance needs to be upgraded from Oracle 11g to Oracle 12c", | |
| "due_date": "", | |
| "end_date": "2023-11-21 04:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "Shutdown databasesBackup /app/ora/11gRun Oracle 12c oinstallInstall Database softwareUpgrade existing database data filesEnable Oracle listenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02", | |
| "justification": "weakish exigible usucaptor ammochaeta Swahilese", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000058", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:33", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "lictorian strappan readmire nicotian wastel", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Upgrade NY RAC to Oracle 12c", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-11-21 02:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:33", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a9cd3552db252200a6a2b31be0b8f502", | |
| "sys_mod_count": "24", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:45:24", | |
| "task_effective_number": "CHG0000058", | |
| "test_plan": "Elanus iced spinousness coagulative epitimesis", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:24" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "number", | |
| "assignment_group", | |
| "risk", | |
| "cmdb_ci", | |
| "risk_impact_analysis", | |
| "backout_plan", | |
| "description", | |
| "impact", | |
| "service_offering", | |
| "category", | |
| "justification", | |
| "test_plan", | |
| "close_code" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:07:29 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n2023-10-07 01:49:37 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval approved by user Christen Mitchell (CAB approval).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "Comment out new line in /etc/network/interfaces", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful", | |
| "close_notes": "perinephritic Nipponize uptorn unpersonified grinagog", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "lnux100", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:03:19", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", | |
| "due_date": "", | |
| "end_date": "2023-10-23 19:45:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", | |
| "justification": "Phigalian fetterlock unquashed pollinia lupus", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000041", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:32", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "uparch noncertain scraped costoscapular unbusily", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-10-23 19:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "49cdb152db252200a6a2b31be0b8f569", | |
| "sys_mod_count": "20", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:03:19", | |
| "task_effective_number": "CHG0000041", | |
| "test_plan": "anthomaniac hirsute unpoled Spartanism termen", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:23" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "assignment_group", | |
| "close_notes", | |
| "implementation_plan", | |
| "cmdb_ci", | |
| "justification", | |
| "number", | |
| "category", | |
| "impact", | |
| "description", | |
| "short_description", | |
| "service_offering", | |
| "risk_impact_analysis", | |
| "risk" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:08:01 - System Administrator (Approval history)\nGroup approval for Network approved by user David Loo (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "Network", | |
| "backout_plan": "Restore Oracle 11g binariesRestore Oracle 11g data filesEnable Oracle ListenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "heterotopous dinosaur misraise basibranchial reliquidate", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "NY RAC", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:43:27", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "NY RAC instance needs to be upgraded from Oracle 11g to Oracle 12c", | |
| "due_date": "", | |
| "end_date": "2023-11-07 04:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "Shutdown databasesBackup /app/ora/11gRun Oracle 12c oinstallInstall Database softwareUpgrade existing database data filesEnable Oracle listenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02", | |
| "justification": "recriminative kink Elkdom inkmaking cantharidize", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000048", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:32", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Low", | |
| "risk_impact_analysis": "Tarsius postnephritic spiritism bevoiled mosandrite", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Upgrade NY RAC to Oracle 12c", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-11-07 02:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "ddcdf152db252200a6a2b31be0b8f513", | |
| "sys_mod_count": "21", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:43:27", | |
| "task_effective_number": "CHG0000048", | |
| "test_plan": "unduteous inauthoritative periconchal perimetritic unfrayed", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:24" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "number", | |
| "description", | |
| "short_description", | |
| "cmdb_ci", | |
| "business_service", | |
| "service_offering", | |
| "justification", | |
| "implementation_plan", | |
| "impact", | |
| "risk_impact_analysis", | |
| "category", | |
| "risk", | |
| "test_plan" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:13:45 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Bow Ruggeri (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "Comment out new line in /etc/network/interfaces", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "cyanomethemoglobin retributory repuff impressionless snowproof", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "PS LinuxApp01", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:48:21", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", | |
| "due_date": "", | |
| "end_date": "2023-12-18 18:45:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", | |
| "justification": "theretoward uromelanin pan uneconomizing Tomkin", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000083", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:36", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "primy bogyism lawyerly fuscescent zoo", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-12-18 18:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:36", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "92cdb552db252200a6a2b31be0b8f564", | |
| "sys_mod_count": "25", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:48:21", | |
| "task_effective_number": "CHG0000083", | |
| "test_plan": "Clathraria vase cholinic stuller parochial", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:26" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "risk", | |
| "business_service", | |
| "description", | |
| "implementation_plan", | |
| "category", | |
| "service_offering", | |
| "risk_impact_analysis", | |
| "backout_plan", | |
| "test_plan", | |
| "number", | |
| "close_notes", | |
| "impact", | |
| "close_code" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:12:06 - System Administrator (Approval history)\nGroup approval for Database approved by user Beth Anglin (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "assignment_group": "Database", | |
| "backout_plan": "evenmindedness ethnodicy labeller metapore oversensitively", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "onofrite illimited scriptorial unsufficingness anastigmatic", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Oracle", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:47:06", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The default support group for all Oracle CI's is being transitioned to the Database group", | |
| "due_date": "", | |
| "end_date": "2023-12-04 19:40:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "Use Mass Update CI plugin to propose changes to relevant CMDB recordsClick \"Apply Proposed Change\" UI action from change request form", | |
| "justification": "Database group taking over all Oracle database support activities", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000070", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:35", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "4 - Low", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "melomania shure Sagittarius phototonic inumbration", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update default support group on all Oracle CI's to Database group", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-12-04 19:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:35", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "39cd7552db252200a6a2b31be0b8f555", | |
| "sys_mod_count": "24", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:47:06", | |
| "task_effective_number": "CHG0000070", | |
| "test_plan": "astipulate subtend preternuptial attemptable Thelodus", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:25" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "business_service", | |
| "justification", | |
| "implementation_plan", | |
| "short_description", | |
| "risk", | |
| "cmdb_ci", | |
| "close_notes", | |
| "backout_plan", | |
| "number", | |
| "category", | |
| "service_offering", | |
| "close_code", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:07:24 - System Administrator (Approval history)\nGroup approval for Database approved by user Fred Luddy (Technical approvals).\n\n2023-10-07 08:01:26 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval approved by user Christen Mitchell (CAB approval).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "assignment_group": "Database", | |
| "backout_plan": "distinctify underform phlebolithiasis conemaking pulldoo", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "weeny corroboratory Gressoria gimper archgovernor", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Oracle", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:03:11", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The default support group for all Oracle CI's is being transitioned to the Database group", | |
| "due_date": "", | |
| "end_date": "2023-10-23 20:40:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "Use Mass Update CI plugin to propose changes to relevant CMDB recordsClick \"Apply Proposed Change\" UI action from change request form", | |
| "justification": "Database group taking over all Oracle database support activities", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000040", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:31", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "4 - Low", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "pimgenet plerophory thermobattery scyphophorous sympathicoblast", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update default support group on all Oracle CI's to Database group", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-10-23 20:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:31", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "8dcdb152db252200a6a2b31be0b8f562", | |
| "sys_mod_count": "18", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:03:11", | |
| "task_effective_number": "CHG0000040", | |
| "test_plan": "Slovakish inconclusively gracer torso Biscayanism", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:23" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "number", | |
| "assignment_group", | |
| "test_plan", | |
| "justification", | |
| "implementation_plan", | |
| "description", | |
| "service_offering", | |
| "close_notes", | |
| "cmdb_ci", | |
| "close_code", | |
| "impact", | |
| "risk", | |
| "risk_impact_analysis" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:07:43 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Beth Anglin (Technical approvals).\n\n2023-10-07 08:04:18 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval rejected by user Christen Mitchell (CAB approval).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "rollback to existing db_block_buffer setting", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "unrecollected reback abac orgeat sneakiness", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP ORA01", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:03:02", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.", | |
| "due_date": "", | |
| "end_date": "2023-10-24 06:00:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "vi initSAPORA01.orayank and put existing db_block_buffers lineComment out existing db_block_buffers settingSet new db_block_buffers line to 7500Restart SAPORA01 database instance", | |
| "justification": "preorganization lithogenous glossograph Procellaria pentapolitan", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000044", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:32", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "2 - High", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "Phanariot jarool chandoo blackener offish", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Increase db_block_buffers from 5000 to 7500", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-10-24 05:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "c9cdb152db252200a6a2b31be0b8f5bb", | |
| "sys_mod_count": "18", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:03:03", | |
| "task_effective_number": "CHG0000044", | |
| "test_plan": "nonvibration wrothy cessantly underwing powldoody", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:24" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "test_plan", | |
| "close_code", | |
| "close_notes", | |
| "business_service", | |
| "short_description", | |
| "backout_plan", | |
| "impact", | |
| "description", | |
| "risk", | |
| "assignment_group", | |
| "justification", | |
| "risk_impact_analysis", | |
| "implementation_plan" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Approved", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "", | |
| "backout_plan": "wagonable odontoplast overgratefully creaker without", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Telecom", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "thiofurfuran dispositively impone unlocally Melia", | |
| "closed_at": "2023-10-04 02:46:07", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "San Diego Gateway", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "", | |
| "conflict_status": null, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Octacnemus passionateness coredeemer misraise discifloral", | |
| "due_date": "", | |
| "end_date": "2023-10-03 16:46:31", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "betony hottery weigh rewhirl Mussulman", | |
| "justification": "cuesta amyl dangerous madame cymatium", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "number": "CHG0000005", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-01-25 15:15:36", | |
| "opened_by": { | |
| "display_value": "", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": "Requested", | |
| "phase_state": "Open", | |
| "priority": "4 - Low", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "", | |
| "requested_by": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "requested_by_date": "2023-01-11 16:00:00", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "tarantula boastful stereophotography acrimonious haje", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Install new PBX", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-09-30 00:00:00", | |
| "state": "Implement", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "glide.maint", | |
| "sys_created_on": "2023-01-25 15:15:36", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46cc713aa9fe1981008a95d213681c65", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-04 02:46:07", | |
| "task_effective_number": "CHG0000005", | |
| "test_plan": "calcaneoastragalar zaman Aghlabite Marsipobranchiata tierceron", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "number", | |
| "risk_impact_analysis", | |
| "close_notes", | |
| "justification", | |
| "test_plan", | |
| "category", | |
| "risk", | |
| "service_offering", | |
| "cmdb_ci", | |
| "close_code", | |
| "assignment_group", | |
| "short_description", | |
| "impact" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:08:06 - System Administrator (Approval history)\nGroup approval for Network approved by user David Loo (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Network", | |
| "backout_plan": "Power down switchReprovision existing Cisco 2900 switchValidate connectivity from all private networks", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "circumradius honorability reapplicant ravigote quaffingly", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "IP-Router-3", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:43:18", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The existing Cisco 2900 is being decommissioned and replaced with a Cisco 4500 that supports additional services and is still supported by Cisco.", | |
| "due_date": "", | |
| "end_date": "2023-11-07 08:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "Move new Cisco 4500 from test network to production networkProvision production configuration to switchTest connectivity from all existing private networksRemove existing Cisco 2900 from network", | |
| "justification": "colley ruckling bemoan quizzability apprehensible", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000049", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:32", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "2 - High", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "oligistical Cynomorium insomnolent deletion saintology", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Deploy new Cisco Catalyst 4500", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-11-07 06:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "9dcdf152db252200a6a2b31be0b8f526", | |
| "sys_mod_count": "21", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:43:18", | |
| "task_effective_number": "CHG0000049", | |
| "test_plan": "omasum promorphology sinfonia chili neuroclonic", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:24" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "justification", | |
| "risk_impact_analysis", | |
| "risk", | |
| "impact", | |
| "backout_plan", | |
| "cmdb_ci", | |
| "test_plan", | |
| "close_notes", | |
| "service_offering", | |
| "assignment_group", | |
| "short_description", | |
| "implementation_plan", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Approved", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "ITSM Engineering", | |
| "backout_plan": "trichromatism neogenetic dendrologous descendance Nondeciduata", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Applications Software", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "Cophetua infectible castling epiguanine crabbedly", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "ApplicationServerHelpdesk", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "", | |
| "conflict_status": "Not Run", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Polab theowdom haulabout hedgebreaker palmula", | |
| "due_date": "", | |
| "end_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "theriotheism sparpiece resemblingly squadrone leefang", | |
| "justification": "atrioporal charpoy irksome ketoheptose pistoleer", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0040003", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2016-08-10 09:10:41", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": "Requested", | |
| "phase_state": "Open", | |
| "priority": "4 - Low", | |
| "production_system": "false", | |
| "reason": "broken", | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "2016-08-10 09:10:33", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "promisor acosmism May ignorant nonstaple", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Please reboot ApplicationServerHelpdesk", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "", | |
| "state": "New", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2016-08-10 09:10:41", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "0126961347c12200e0ef563dbb9a717e", | |
| "sys_mod_count": "0", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2016-08-10 09:10:41", | |
| "task_effective_number": "CHG0040003", | |
| "test_plan": "iconostasion suprafine opaqueness Physeter baldberry", | |
| "time_worked": "", | |
| "type": "Emergency", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "test_plan", | |
| "assignment_group", | |
| "implementation_plan", | |
| "justification", | |
| "risk_impact_analysis", | |
| "short_description", | |
| "impact", | |
| "backout_plan", | |
| "description", | |
| "close_code", | |
| "close_notes", | |
| "cmdb_ci", | |
| "business_service" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:11:43 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Dan (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "revert to default gateway 192.168.1.100Restart network with /etc/init.d/network restarttest network connectivity using ping 192.168.1.254test network connectivity using ping 10.10.100.10", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "uncongenial pseudodipterally scarlety trickstress staddling", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "unix201", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:45:30", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "hepaticologist turbomachine superhistorical substalagmite Houstonia", | |
| "due_date": "", | |
| "end_date": "2023-11-21 07:00:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "login to unix 201 as rootappend ipaddress 192.168.1.254Restart network with /etc/init.d/network restarttest network connectivity using ping 192.168.1.254test network connectivity using ping 10.10.100.10", | |
| "justification": "staphylodialysis Bernardine ungentlemanliness electrothermal unconvenience", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000066", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:34", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "stintedly nonsensible Addisoniana toeless emulsion", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Change default router on unix201", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-11-21 06:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:34", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "3dcd3552db252200a6a2b31be0b8f5e4", | |
| "sys_mod_count": "27", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:45:30", | |
| "task_effective_number": "CHG0000066", | |
| "test_plan": "ramous coinmaker homonymous acor sootylike", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:25" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "impact", | |
| "short_description", | |
| "service_offering", | |
| "risk_impact_analysis", | |
| "description", | |
| "backout_plan", | |
| "category", | |
| "implementation_plan", | |
| "test_plan", | |
| "close_code", | |
| "cmdb_ci", | |
| "justification", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "backout_plan": "virtually gymnasia unprofited association unenterprisingness", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Hardware", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "pharmacopedic presenility dewberry groundsill planlessly", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "", | |
| "conflict_status": null, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Please install new Cat. 6500 in Data center 01", | |
| "due_date": "", | |
| "end_date": "2023-10-02 17:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "xeromyrum hypodiatessaron prioracy inunctum lanthanum", | |
| "justification": "clotter simpleton disalign unnative assistantship", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "number": "CHG0000008", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-01-25 15:14:14", | |
| "opened_by": { | |
| "display_value": "", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": "Requested", | |
| "phase_state": "Open", | |
| "priority": "1 - Critical", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "", | |
| "requested_by": "", | |
| "requested_by_date": "2023-01-18 16:00:00", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "vacationer unhealthsomeness precystic Lonicera dissolutionist", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Install new Cisco", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-10-02 12:30:00", | |
| "state": "Assess", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "glide.maint", | |
| "sys_created_on": "2023-01-25 15:14:14", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46cb2f54a9fe198101cf6814a2754606", | |
| "sys_mod_count": "7", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-04 02:45:52", | |
| "task_effective_number": "CHG0000008", | |
| "test_plan": "camphine chorological countercurrent protectrix clergyman", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "test_plan", | |
| "close_code", | |
| "category", | |
| "justification", | |
| "assignment_group", | |
| "business_service", | |
| "risk", | |
| "cmdb_ci", | |
| "number", | |
| "description", | |
| "risk_impact_analysis", | |
| "close_notes", | |
| "implementation_plan" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:08:01 - System Administrator (Approval history)\nGroup approval for Network approved by user David Loo (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "Network", | |
| "backout_plan": "Restore Oracle 11g binariesRestore Oracle 11g data filesEnable Oracle ListenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "papillar allogenically unfenced nutramin tamaricaceous", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "NY RAC", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:43:27", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "NY RAC instance needs to be upgraded from Oracle 11g to Oracle 12c", | |
| "due_date": "", | |
| "end_date": "2023-11-07 04:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "Shutdown databasesBackup /app/ora/11gRun Oracle 12c oinstallInstall Database softwareUpgrade existing database data filesEnable Oracle listenerTest connectivity from PS LinuxApp01Test connectivity from PS LinuxApp02", | |
| "justification": "blatherer executorial habitually bray arciform", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000048", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:32", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Low", | |
| "risk_impact_analysis": "chkalik allopath thinnish baccate Sapotaceae", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Upgrade NY RAC to Oracle 12c", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-11-07 02:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:32", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "ddcdf152db252200a6a2b31be0b8f513", | |
| "sys_mod_count": "21", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:43:27", | |
| "task_effective_number": "CHG0000048", | |
| "test_plan": "phenazine stillness umbracious unbedraggled taskmaster", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:24" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "assignment_group", | |
| "service_offering", | |
| "description", | |
| "risk", | |
| "cmdb_ci", | |
| "close_code", | |
| "test_plan", | |
| "short_description", | |
| "backout_plan", | |
| "category", | |
| "close_notes", | |
| "number", | |
| "justification" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:11:48 - System Administrator (Approval history)\nGroup approval for Database approved by user Beth Anglin (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Database", | |
| "backout_plan": "nephremphraxis undaily stummy incorrodible preburn", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "abstinence turnicomorphic ovatotriangular Myoxus reattendance", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "", | |
| "conflict_status": "Not Run", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "01:00.0 RAID bus controller: Adaptec AAC-RAID has failed on PSORA1 and needs to be replaced immediately.", | |
| "due_date": "", | |
| "end_date": "2023-12-05 06:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "Fail PSORA1 to DR systemShutdown SystemRemove failed RAID cardInstall new RAID cardBoot systemConfigure RAID cardBring system onlineValidate access to disk structuresFailback from DR to PSORA1", | |
| "justification": "w immortalizer woodcraft visceral upriver", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000067", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:34", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "2 - High", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "predator unsweetly amiss koph Solomonical", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "A failed RAID controller card needs to be replaced on PSORA1", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-12-05 02:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:34", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "35cd7552db252200a6a2b31be0b8f51d", | |
| "sys_mod_count": "11", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:47:00", | |
| "task_effective_number": "CHG0000067", | |
| "test_plan": "hydrome relatrix quinquenerval reappliance quebrachamine", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:25" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "justification", | |
| "risk", | |
| "close_notes", | |
| "description", | |
| "number", | |
| "implementation_plan", | |
| "impact", | |
| "backout_plan", | |
| "assignment_group", | |
| "category", | |
| "test_plan", | |
| "short_description", | |
| "close_code" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:09:35 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n2023-10-08 04:37:29 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval approved by user Christen Mitchell (CAB approval).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "Comment out new line in /etc/network/interfaces", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful", | |
| "close_notes": "unjumbled larrigan cambuca vestry Arvicola", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "lnux101", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:43:44", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", | |
| "due_date": "", | |
| "end_date": "2023-11-06 18:45:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", | |
| "justification": "dearth slightness supersystem sheepcote plateless", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000052", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:33", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "uncommercial suggestionability automotor mesendoderm Dactylopteridae", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-11-06 18:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:33", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "5dcdf152db252200a6a2b31be0b8f546", | |
| "sys_mod_count": "23", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:43:44", | |
| "task_effective_number": "CHG0000052", | |
| "test_plan": "Aulacomnium interferometry cosmogenic Cebus offer", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:24" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "close_notes", | |
| "risk", | |
| "business_service", | |
| "service_offering", | |
| "risk_impact_analysis", | |
| "justification", | |
| "short_description", | |
| "description", | |
| "impact", | |
| "category", | |
| "close_code", | |
| "implementation_plan", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:13:36 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "Comment out new line in /etc/network/interfaces", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful with issues", | |
| "close_notes": "plunger supersensitization hemophiliac screwman theriaca", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "lnux100", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:48:24", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "We need to add additional redundant name servers to lnux100, lnux101 and PS LinuxApp01", | |
| "due_date": "", | |
| "end_date": "2023-12-18 18:45:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "vi /etc/network/interfacesinsert line:dns-nameservers 8.8.8.8 8.8.4.4:wqtest name resolution using command: host www.google.com", | |
| "justification": "pessulus counterimagination quiblet emulsibility petrosquamosal", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000081", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:36", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "3 - Moderate", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "postsplenic backspierer lomboy hyperbrachycephal affixal", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update /etc/network/interfaces to include name servers 8.8.8.8 & 8.8.4.4", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-12-18 18:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:36", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "06cdb552db252200a6a2b31be0b8f53e", | |
| "sys_mod_count": "25", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:48:24", | |
| "task_effective_number": "CHG0000081", | |
| "test_plan": "severance Popovets antic bien germlike", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:26" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "business_service", | |
| "risk_impact_analysis", | |
| "impact", | |
| "backout_plan", | |
| "risk", | |
| "service_offering", | |
| "description", | |
| "short_description", | |
| "implementation_plan", | |
| "category", | |
| "assignment_group", | |
| "close_code", | |
| "test_plan" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "backout_plan": "perfectibilist trophocyte newsboat temporale prediluvian", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Other", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Successful", | |
| "close_notes": "uncommutable artist fural retractiveness seacunny", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Blackberry", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "", | |
| "conflict_status": "Not Run", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "predespicable adrenergic Hephaestic hyposyllogistic frockless", | |
| "due_date": "", | |
| "end_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "Shabuoth recidive aqueoglacial pantisocrat paying", | |
| "justification": "isodimorphism endmost iconophilist intussusception stug", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000031", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2015-08-06 12:04:43", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": "Requested", | |
| "phase_state": "Open", | |
| "priority": "4 - Low", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "valva swosh portfolio antivenomous milliform", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Update ownership of Blackberry service", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "", | |
| "state": "New", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2015-08-06 12:04:51", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "30c1e5d037310200f212cc028e41f158", | |
| "sys_mod_count": "1", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2015-08-11 16:21:20", | |
| "task_effective_number": "CHG0000031", | |
| "test_plan": "sagoin prepubertal exclaimingly plowfish daintihood", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "number", | |
| "short_description", | |
| "description", | |
| "cmdb_ci", | |
| "backout_plan", | |
| "test_plan", | |
| "implementation_plan", | |
| "business_service", | |
| "risk_impact_analysis", | |
| "assignment_group", | |
| "service_offering", | |
| "category", | |
| "close_notes" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:15:25 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Bow Ruggeri (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Hardware", | |
| "backout_plan": "re-image OWA-SD-01Verify network connectivityValidate OWA access using owa_test1 and owa_test2 test usersFail from DR system back to OWA-SD-01", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "codon scouk wittolly Chamaenerion erade", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "OWA-SD-01", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:53:56", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "hereness cissing hepatology nasosubnasal somniloquous", | |
| "due_date": "", | |
| "end_date": "2024-01-03 10:29:59", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "Fail OWA-SD-01 to DR systemImage OWA-SD-01Upgrade system to MS Server 2016Verify network connectivityValidate OWA access using owa_test1 and owa_test2 test usersFail from DR system back to OWA-SD-01", | |
| "justification": "barite talismanically blowiness granose marline", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000095", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:37", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "2 - High", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "prehension dorab debauchery shipped octocotyloid", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Upgrade OWA-SD-01 to MS Windows Server 2016", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2024-01-03 06:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:37", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "eacdf552db252200a6a2b31be0b8f578", | |
| "sys_mod_count": "22", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:53:56", | |
| "task_effective_number": "CHG0000095", | |
| "test_plan": "persnickety balmlike unfelled Trichoglossinae semicadence", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:27" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "close_code", | |
| "service_offering", | |
| "number", | |
| "cmdb_ci", | |
| "backout_plan", | |
| "category", | |
| "risk_impact_analysis", | |
| "impact", | |
| "description", | |
| "implementation_plan", | |
| "assignment_group", | |
| "test_plan", | |
| "business_service" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Requested", | |
| "approval_history": "2023-10-08 06:15:04 - System Administrator (Approval history)\nGroup approval for Network approved by user David Loo (Technical approvals).\n\n", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "assignment_group": "Network", | |
| "backout_plan": "Power down switchReprovision existing Cisco 2900 switchValidate connectivity from all private networks", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "pyritoid verecundness victual hypermyotonia leveret", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "IP-Router-3", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "2023-10-09 01:53:59", | |
| "conflict_status": "Conflict", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "The existing Cisco 2900 is being decommissioned and replaced with a Cisco 4500 that supports additional services and is still supported by Cisco.", | |
| "due_date": "", | |
| "end_date": "2024-01-03 08:30:00", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "implementation_plan": "Move new Cisco 4500 from test network to production networkProvision production configuration to switchTest connectivity from all existing private networksRemove existing Cisco 2900 from network", | |
| "justification": "Sesbania nodding behoney saimiri ticul", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "number": "CHG0000089", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2023-10-06 01:21:37", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": null, | |
| "phase_state": "Open", | |
| "priority": "2 - High", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "0", | |
| "requested_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "requested_by_date": "", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "Moderate", | |
| "risk_impact_analysis": "conventionist osteoplasty arrangeable seductively pneumonodynia", | |
| "route_reason": "", | |
| "scope": "Medium", | |
| "service_offering": "", | |
| "short_description": "Deploy new Cisco Catalyst 4500", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2024-01-03 06:30:00", | |
| "state": "Authorize", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-10-06 01:21:37", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d2cdb552db252200a6a2b31be0b8f5ee", | |
| "sys_mod_count": "22", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 01:53:59", | |
| "task_effective_number": "CHG0000089", | |
| "test_plan": "Hesther busman unplacable Athens corse", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "2023-10-08 02:48:26" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "backout_plan": "Backout plan", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "close_code": "Close code", | |
| "close_notes": "Close notes", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "implementation_plan": "Implementation plan", | |
| "justification": "Justification", | |
| "number": "Number", | |
| "risk": "Risk", | |
| "risk_impact_analysis": "Risk and impact analysis", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "test_plan": "Test plan" | |
| }, | |
| "task_fields": [ | |
| "justification", | |
| "category", | |
| "cmdb_ci", | |
| "impact", | |
| "test_plan", | |
| "business_service", | |
| "close_code", | |
| "implementation_plan", | |
| "assignment_group", | |
| "description", | |
| "close_notes", | |
| "service_offering", | |
| "risk" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "backout_plan": "shipworm thurifer choragus Calusa cursorious", | |
| "business_duration": "", | |
| "business_service": "", | |
| "cab_date_time": "", | |
| "cab_delegate": "", | |
| "cab_recommendation": "", | |
| "cab_required": "false", | |
| "calendar_duration": "", | |
| "category": "Telecom", | |
| "change_plan": "", | |
| "chg_model": "", | |
| "close_code": "Unsuccessful", | |
| "close_notes": "uranoplastic kalpis unfranked smily undeformedness", | |
| "closed_at": "2023-10-04 02:46:18", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "conflict_last_run": "", | |
| "conflict_status": null, | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Sales has their own private dialing prefix now so they'll always have an open outside line even if the PBX is full.", | |
| "due_date": "", | |
| "end_date": "2023-09-27 12:30:00", | |
| "escalation": "Moderate", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "implementation_plan": "nonrestricted helicograph transanimation Pilocereus roestone", | |
| "justification": "pupate unsibilant succumber unparallel paradoxographer", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "number": "CHG0000002", | |
| "on_hold": "false", | |
| "on_hold_reason": "", | |
| "on_hold_task": "", | |
| "opened_at": "2021-08-13 15:40:25", | |
| "opened_by": { | |
| "display_value": "Guest", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5136503cc611227c0183e96598c4f706" | |
| }, | |
| "order": "", | |
| "outside_maintenance_schedule": "false", | |
| "parent": "", | |
| "phase": "-1", | |
| "phase_state": null, | |
| "priority": "4 - Low", | |
| "production_system": "false", | |
| "reason": null, | |
| "reassignment_count": "", | |
| "requested_by": "", | |
| "requested_by_date": "2021-09-01 17:00:00", | |
| "review_comments": "", | |
| "review_date": "", | |
| "review_status": "", | |
| "risk": "High", | |
| "risk_impact_analysis": "proreform gambeer nonengineering emboweler concaveness", | |
| "route_reason": "", | |
| "scope": "(-1)", | |
| "service_offering": "", | |
| "short_description": "Switch Sales over to the new 555 prefix", | |
| "sla_due": "UNKNOWN", | |
| "start_date": "2023-09-27 12:00:00", | |
| "state": "Canceled", | |
| "std_change_producer_version": "", | |
| "sys_class_name": "Change Request", | |
| "sys_created_by": "pat", | |
| "sys_created_on": "2021-08-13 15:40:25", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "9d41c061c611228700edc88b231ec47c", | |
| "sys_mod_count": "7", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-04 02:46:18", | |
| "task_effective_number": "CHG0000002", | |
| "test_plan": "abecedary overfrank reemish suprematism theory", | |
| "time_worked": "", | |
| "type": "Normal", | |
| "unauthorized": "false", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| } | |
| ] |