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README.md
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pipeline_tag: text-classification
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---
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Model to classify grievances into 3 buckets :
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The buckets are : ['Account number is not Correct' ,'Installment not received', 'Others']
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'Account number not correct' is for those grievances/ feedback which talk about the bank account not being correct on the portal for these farmers.
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'Installment not received' is for those feedback which talk about the farmer not receiving the installment/money for that month.
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'Others' cover all other types of grievances - including 'Gender being wrong ,'Online Application pnding approval,' pther Payment Related issues','Problem in Adhaar Correction' ,'problem in bio-metric based e-kyc','Problem in OTP based e-kyc', 'Tansaction Failed' etc etc.
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pipeline_tag: text-classification
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---
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Model to classify grievances into 3 buckets :
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The buckets are : ['Account number is not Correct' ,'Installment not received', 'Others']
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Label 0: 'Account number is not Correct'
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Label 1: 'Installment not received'
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Label 2: 'Others'
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'Account number not correct' is for those grievances/ feedback which talk about the bank account not being correct on the portal for these farmers.
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'Installment not received' is for those feedback which talk about the farmer not receiving the installment/money for that month.
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'Others' cover all other types of grievances - including 'Gender being wrong ,'Online Application pnding approval,' pther Payment Related issues','Problem in Adhaar Correction' ,'problem in bio-metric based e-kyc','Problem in OTP based e-kyc', 'Tansaction Failed' etc etc.
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Training Epochs:
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Epoch 1/15 - Loss: 1.0574 - Accuracy: 0.4242 - F1 Score: 0.4202
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Epoch 2/15 - Loss: 0.7780 - Accuracy: 0.7500 - F1 Score: 0.6952
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Epoch 3/15 - Loss: 0.5212 - Accuracy: 0.8939 - F1 Score: 0.8825
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Epoch 4/15 - Loss: 0.3214 - Accuracy: 0.9773 - F1 Score: 0.9767
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Epoch 5/15 - Loss: 0.1612 - Accuracy: 1.0000 - F1 Score: 1.0000
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Epoch 6/15 - Loss: 0.0883 - Accuracy: 1.0000 - F1 Score: 1.0000
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Epoch 7/15 - Loss: 0.0592 - Accuracy: 1.0000 - F1 Score: 1.0000
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Epoch 8/15 - Loss: 0.0418 - Accuracy: 1.0000 - F1 Score: 1.0000
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Epoch 9/15 - Loss: 0.0321 - Accuracy: 1.0000 - F1 Score: 1.0000
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