Update README.md

README.md

@@ -11,11 +11,13 @@ datasets:
 ---
 # Grievance Classification Model
 
-This model classifies grievances into three distinct buckets:
+This model classifies grievances into five distinct buckets:
 
 - **Label 0**: Account number is not Correct
 - **Label 1**: Installment not received
 - **Label 2**: Others
+- **Label 3**: convo_starter
+- **Label 4**: convo_ender
 
 ## Description of the Buckets
 
@@ -35,6 +37,12 @@ This model classifies grievances into three distinct buckets:
    - Issue with OTP-based e-KYC
    - Transaction failures
 
+4. **Convo_starter**:
+   Any phrase that could be a conversation starter like 'Hi','Hello','Namasthe'
+
+5. **Convo_ender**:
+   Any phrase that could signal the end of a conversation like 'Thank you','Goodbye'
+
 ## Training Metrics
 
 The following training metrics were observed over 15 epochs: