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@AmericanAir any idea what's up with flight AA3181? | 2negative
| 14,365 |
@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes! | 2negative
| 14,366 |
@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu | 2negative
| 14,367 |
@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck | 2negative
| 14,368 |
@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago? | 2negative
| 14,369 |
@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home | 2negative
| 14,370 |
@AmericanAir we're still here guys - you are the worst | 2negative
| 14,371 |
@AmericanAir 24 hours on the AirPort | 2negative
| 14,372 |
@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :( | 2negative
| 14,373 |
@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM. | 2negative
| 14,374 |
@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness | 2negative
| 14,375 |
@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info | 2negative
| 14,376 |
@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel | 2negative
| 14,377 |
@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child. | 2negative
| 14,378 |
@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours. | 2negative
| 14,379 |
@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz. | 2negative
| 14,380 |
@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help? | 2negative
| 14,381 |
@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel | 2negative
| 14,382 |
@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice. | 2negative
| 14,383 |
@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... _Ù÷Õ | 2negative
| 14,384 |
@AmericanAir not to mention its a three hour wait to get an agent on the phone. | 2negative
| 14,385 |
@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL. | 2negative
| 14,386 |
@AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta | 2negative
| 14,387 |
@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay | 2negative
| 14,388 |
@AmericanAir why a different airport! I have no way of getting to a different airport. | 2negative
| 14,389 |
"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""" | 2negative
| 14,390 |
@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better | 2negative
| 14,391 |
@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc | 2negative
| 14,392 |
@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow? | 2negative
| 14,393 |
@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels? | 2negative
| 14,394 |
"@AmericanAir Do you happen to know if that plane will be repainted, or fly ""off into the sunset?""" | 0neutral
| 14,395 |
@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)? | 2negative
| 14,396 |
@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ | 2negative
| 14,397 |
@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE | 2negative
| 14,398 |
@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing. | 2negative
| 14,399 |
@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs. | 2negative
| 14,400 |
@AmericanAir many trips coming up! I will see you soon _Ù÷Ä | 1positive
| 14,401 |
@AmericanAir message and pics sent... | 0neutral
| 14,402 |
@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why? | 2negative
| 14,403 |
@AmericanAir Û_ Been trying to book a whole new flight since 2 hours!! what is wrong with your website? | 2negative
| 14,404 |
@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters. | 0neutral
| 14,405 |
@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection. | 1positive
| 14,406 |
@AmericanAir Now your site is not working! WTF | 2negative
| 14,407 |
@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines. | 2negative
| 14,408 |
@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour | 2negative
| 14,409 |
@AmericanAir I'm great thanks keep up the good work | 1positive
| 14,410 |
@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume. | 2negative
| 14,411 |
@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website? | 2negative
| 14,412 |
@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday? | 2negative
| 14,413 |
@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA | 2negative
| 14,414 |
@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts. | 0neutral
| 14,415 |
@AmericanAir I even went to ticket counter and got no help | 2negative
| 14,416 |
@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions? | 2negative
| 14,417 |
@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help? | 2negative
| 14,418 |
@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU | 0neutral
| 14,419 |
@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air? | 2negative
| 14,420 |
.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number. | 2negative
| 14,421 |
@AmericanAir I want the flight I have on hold. I don't want a new flight. | 2negative
| 14,422 |
@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? | 2negative
| 14,423 |
@AmericanAir @dfwairport got rebooked through the AA online app. | 0neutral
| 14,424 |
@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography | 2negative
| 14,425 |
@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP | 1positive
| 14,426 |
@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers?? | 2negative
| 14,427 |
@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish | 2negative
| 14,428 |
@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info.... | 2negative
| 14,429 |
@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers. | 2negative
| 14,430 |
@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS. | 2negative
| 14,431 |
@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations! | 2negative
| 14,432 |
@AmericanAir what name and department does it come under? Thanks | 0neutral
| 14,433 |
@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation? | 2negative
| 14,434 |
@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication. | 2negative
| 14,435 |
@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help | 2negative
| 14,436 |
#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance. | 2negative
| 14,437 |
@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through? | 2negative
| 14,438 |
@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue? | 2negative
| 14,439 |
@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number | 0neutral
| 14,440 |
@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer | 2negative
| 14,441 |
@AmericanAir 62 inches !? | 0neutral
| 14,442 |
@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights | 1positive
| 14,443 |
@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again! | 2negative
| 14,444 |
@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it? | 0neutral
| 14,445 |
@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks. | 1positive
| 14,446 |
@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA! | 2negative
| 14,447 |
@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines | 2negative
| 14,448 |
@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped? | 2negative
| 14,449 |
?ÛÏ@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!?Û? Again in 1 week! | 1positive
| 14,450 |
@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure | 2negative
| 14,451 |
@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told _Ù÷Ò_Ù÷_ | 2negative
| 14,452 |
@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there. | 2negative
| 14,453 |
@AmericanAir check your dm pls | 0neutral
| 14,454 |
@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines | 2negative
| 14,455 |
@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops. | 2negative
| 14,456 |
@AmericanAir Thank you! You will see me :) | 1positive
| 14,457 |
@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. | 2negative
| 14,458 |
@AmericanAir a guy try right... | 0neutral
| 14,459 |
@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go. | 2negative
| 14,460 |
@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines | 2negative
| 14,461 |
@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries. | 1positive
| 14,462 |
@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH? | 2negative
| 14,463 |
As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :( | 2negative
| 14,464 |