text
stringlengths
2
229
label
class label
3 classes
idx
int32
0
14.8k
http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir
0neutral
14,770
@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines
2negative
14,771
@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?
0neutral
14,772
@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
2negative
14,773
@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
2negative
14,774
@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?
2negative
14,775
@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.
2negative
14,776
@AmericanAir i need someone to help me out
0neutral
14,777
@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?
2negative
14,778
@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason
2negative
14,779
@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous
2negative
14,780
@AmericanAir guarantee no retribution? If so, I'd be glad to share.
0neutral
14,781
@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help
2negative
14,782
"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"
2negative
14,783
@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards
2negative
14,784
@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
2negative
14,785
@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!
2negative
14,786
@AmericanAir DMing you now! Big thanks.
1positive
14,787
@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?
2negative
14,788
@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable
1positive
14,789
@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring?
2negative
14,790
@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?
2negative
14,791
I just need a place to sleep when I land without accommodations in PLS @AmericanAir!
2negative
14,792
@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever
1positive
14,793
@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.
2negative
14,794
@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI
1positive
14,795
@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!
2negative
14,796
@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.
2negative
14,797
Thank you. ?脹脧@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.?脹?
1positive
14,798
@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?
2negative
14,799
@AmericanAir Thanks! He is.
1positive
14,800
@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.
2negative
14,801
?脹脧@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl?脹?_脵梅芒
0neutral
14,802
@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.
2negative
14,803
@AmericanAir right on cue with the delays_脵脭脦
2negative
14,804
@AmericanAir thank you we got on a different flight to Chicago.
1positive
14,805
@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc
2negative
14,806
@AmericanAir Please bring American Airlines to #BlackBerry10
0neutral
14,807
@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??
2negative
14,808
@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?
0neutral
14,809