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LIGHTING DESIGNER Professional Summary Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design [Job Title] who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino. [Job Title] whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented [Job Title] who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention to detail Commercial interior design Working drawings and procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient in SketchUp Work History Lighting Designer 12/2013 to 11/2014 Company Name – City , State Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Originated and developed creative design concepts. Architectural and Electrical Design/Drafter 03/2008 to 12/2013 Company Name – City , State Architectural and Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Architecture Intern 05/2007 to 02/2008 Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer & CEO 01/1990 to 01/2005 Company Name – City , State Raytheon E-Systems. Motorola. Cadence. Consulted with clients to determine architectural preference to meet overall design goals. Researched industry in the area of green building and environmental design. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer 02/1986 to 11/1989 Company Name – City , State Successfullyresolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Design/Drafter 05/1980 to 01/1986 Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Education Bachelor of Fine Arts : Interior Architecture 2013 The University of North Carolina - City Interior Architecture BIM and Design Graphics coursework Continuing coursework in Sustainable Design Architecture coursework Color Theory and Perspective course Historic Conservation & Adaptive Re-use Sustainable Design Practices Energy Efficiency in the Building Envelope : - Historic Preservation sustainable design practices energy efficiencies in the building envelope Associates : Applied Science Architecture Technology Wake Technical Community College - Applied Science Architecture Technology Recipient of Home Builders Association Scholarship Recipient of Merit Scholarship Building Construction seminar BIM and Design Graphics coursework Architecture coursework Officer of Architectural Club Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management : - Drafting Certificate : Electrical and Mechanical 1980 Island Drafting & Technical Institute - City , State Accomplishments Lighting Design for Rex Hospital and Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management

CHEF INSTRUCTOR PROFESSOR Summary Dynamic, resourceful and skilled Teacher Instructor, Business Owner and Chef with years of experience.Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly, Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Culinary Instructor teaching within a college level for nine consecutive years. Highly respected. Highlights Excellent Leadership Partners well with Others Proved Ability To Plan, Organize, and Manage Business Human Resources Leadership Community Outreach Operations Start-Up and Analytical Skills for Improvement Organizational Restructure and Change Amazing Work Ethic Great Motivator Builds Great Teams to Achieve Superior Results Organized Team Leadership Microsoft Office Tools Staff Development, Motivation and Training Programs Event Management and Promotion Performance and Cost Experience Chef Instructor Professor 10/2006 to 08/2015 Company Name City , State Culinary Science, Food Service, Food Safety and Sanitation & Customer Service Skills, Lecture/Lab Class to students in both credit and noncredit programs. Instruct and supervise students in volume food preparation for breakfast, lunch, or dinner service in the cafeteria, professional industrial kitchen. Lecture on related topics dealing with food preparation, proper tools, sanitation, and kitchen operations. In addition to normal teaching responsibilities, this position requires the management of: ordering food products, analyzing food costs, portion control, menu planning, merchandising, kitchen sanitation, kitchen maintenance. Enjoy working with college students that have diverse academic, socioeconomic, cultural, sexual orientations, disabilities, and ethnic backgrounds. Emphasized the importance of students ability to build positive relationships and building trust in a team environment. Wrote and implemented a culinary team to feed homeless on Charlestons streets. Extremely high work ethics set and standards expected from self and staff and students. Pastry Chef/Manager 01/1995 to 01/1997 Company Name City , State Patissier and Boulangar (baking and pastry chef), and was promoted to Garde Manger, adding to her responsibilities, the preparation of cold foods, salads, appetizers, pates, and other charcuterie items.She was quickly promoted to Chef De Cuisine. Coexisting moved to mother property-Heritage Inn- Sun City, Arizona. Assistant Director of Kitchen/Dining Room Manager for a long term care and skilled nursing facility. Quality control of all foods and beverage served to residents, guests and employees, direction and facilitation of safety, sanitation and maintenance programs for employees of the community. Hiring and training of personnel for front and back of the house. Accountability for all line expectations, plating presentations, as well as all chef positions. Execution of resident and facility specialty functions from menu planning and implementation. Education Bachelor of Science : Business Management 2012 The Art Institute of Pittsburgh City , State , USA Associate of Applied Science : Culinary Arts 1998 The Art Institute of Phoenix City , State , USA Valedictorian, Outstanding Culinary Achievement Award, Presidents Honor Roll, 3.8 G.P.A. Personal Information I grew up on a farm in a small town of Superior, Pennsylvania. My early influences were all centered on food. My grandparents grew and sold their own vegetables and meats. Dennis Turkey Farm was known for its customer satisfaction and ‘clean farm' practices. I learned about environmental stewardship from grandparents that farmed holistically. I fondly remember working with Grandpa Dennis, plucking turkey feathers and processing chickens to fill the latest orders.Inside the farmhouse, I sat wide eyed watching my grandmother make what seemed like magic in her big wooden bowl filling the orders for our family restaurant called Glisans .I credit my grandmother for instilling within me the passion for savory and baking and using all of the chef senses! I have worked practically all of my life in some form within the hospitality world. I am very creative, positive, warm, personable with strong attention to detail and management skills. I pride myselfon quality of work with a strong work ethic. I pride myself on high customer satisfaction and client retention. I am a true leader and a fantastic administrator and teacher. Additional Information 1998-2000-Carter and Carter P.C.-Owned and operated a small catering establishment with my ex-husband. Primarily catering to church, government and homeless shelters. Carter and Carter P.C. Owned a Real Estate group which I spearheaded with my husband. 1995-96 -The Wigwam Resort- A Five Star fine dining establishment Banquet Server and Room Attendant, responsible for plating presentations and delivery to in-house clients. Chef de Partie. Pre-1995 - Dennis Turkey Farm, Glisan Restaurant –Employed in the family-owned business as Pastry Chef and Sales Processor . Skills Influential, Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if Problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly,Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Environmental Stewardship.Serv Safe Manager. Culinary Science and Lecture. All hospitality responsibilities including: Quality control of all foods and beverage, Direction and facilitation of safety, Sanitation and Maintenance programs, Hiring and training of personnel for F.O.H. and B.O.H. Accountability for all time line expectations and procedures. Created and implemented grading rubrics. HAACP and food flow.

HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University : Karnataka University Masters of Business Administration Interests ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for " Mentor Me Program" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS

POSTAL SUPPORT EMPLOYEE Summary Program Manager & Logistics Specialist Accomplished veteran of the United States Navy with an extensive background in leadership training, as well as a track record of success in program development, logistics, aviation repair, and operational management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities. Highlights Logistics Training & Development Safety Compliance Quality Assurance Program Management Policy Development & Implementation Project Coordination Aviation Mechanic Performance Analysis Experience Postal Support Employee Jan 2016 to Current Company Name － City , State Provide analysis & reporting on key safety and quality assurance based measures as well as performance metrics. Responsible for tracking inventory and procurement reports for management while using the data to create customer and vendor specific action plans. Demonstrate good customer service skills in providing high quality environment for customers and other team members with a quick and accurate service while showing sensitivity to their individual needs. Point of contact to make sure the company abides by all regulatory state and federal compliance to ensure we handle each case properly and eliminate liability. Weatherization Technician Trainee Jan 2015 to Jan 2015 Company Name － City , State Assisted in use and care of weatherization equipment based issues, creating value, maximizing growth and improving business performance, which required extensive use of business knowledge to provide objective advice and expertise. Prepared customer specific data submittal packages, with the preparation, tracking and following up required to ensure timely service is provided. Gathered and consolidated technical reports for management while using pertinent data to utilize action plans. Responsible for quality control in procedural orders and ensuring all necessary maintenance projects and equipment were being utilized to their highest standards. Aviation Mechanic Jan 2005 to Jan 2013 Company Name － City , State Operated and maintained sophisticated equipment designed for tactical operations while ensuring all equipment was functioning with maximum readiness and performance. Reviewed and updated testing procedures to ensure safe and successful convoy operations for all designated and personnel resulting in zero incidents and 100% electronic sustainability. Supported aviation program operations through performing routine maintenance of multi-million dollar valued equipment. Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all units were supplied with proper materials and equipment in the timeliest manner. Aviation Repair Supervisor Jan 1999 to Jan 2005 Company Name Oversaw aviation repair program, creating and revising safety standard operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices. Identified environmental training needs, developed training budget requirements, and managed aviation based inspection records involving procedurally following all government regulatory compliance. Led mishap investigations and performed daily safety inspections for multiple units, conducting site reviews, performing safety audits, and reviewing reports. Provided safety indoctrination and education for civilian and military personnel, developing specialized training, regarding OSHA requirements, and hazard control fundamentals and techniques. Education System Organizational Maintenance Technician, Tinker Air Force Base, 2004 Aviation Apprenticeship Training, Naval Training Command, IL, 1999 OSHA 30 EPA RRP DOE Weatherization Tactics Basic Fire Fighting Basic First Aid Certification High School Diploma 1998 Edmondson High School － City , State Skills Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician Additional Information AWARDS & HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle "E" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War on Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist

FINANCE OFFICER Summary Profile: An experience Accountant and data base worker who has developed a strong accounting background working with Data Base and Accounting packages for over four years. Team oriented individual with good interpersonal skill and a demonstrated ability to accurately evaluate customer requirement and complete related tasks / project which satisfy or exceed customer requirement on time. . I have the ability to create conducive atmosphere with colleagues at work. Keen, presentable and goal getter, effective team member, trust worthy, reliable and well organize team player. Confident working alone and with senior authorities, creative and enjoys using own initiatives. Flexible and can adapt to work in wide range of tasks. I have the ability to work within tight schedules and outside official hours. Highlights Analytical reasoning Compliance testing knowledge Financial statement analysis Account reconciliation expert Financial planner Effective time management Accomplishments Achieved 25% cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience April 2014 to January 2016 Company Name City Finance Officer Develop internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting. Coordinate and direct the financial planning, budgeting, procurement, or investment activities of all or part of an organization. Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards. Receive cash and checks and make deposits. Advise management on short-term and long-term financial objectives, policies, and actions. Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies. Evaluate needs for procurement of funds and investment of surpluses and make appropriate recommendations. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures and efficient control and utilization of financial resources. Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed. Supervise employees performing financial reporting, accounting, billing, collections, payroll, and budgeting duties. Compute, withhold, and account for all payroll deductions. April 2013 to October 2013 Company Name City Administrative/Finance Officer Supervising and monitoring the sheet from haulage work at London Mining Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Manage Sage Accounting software in relation to all the company activities. Income and Expenditure data inputting and analysis.i.e customer invoices, supplier invoices, credit card payments, and inputting all cost into their various overheads April 2013 to October 2013 Company Name City Data Entry Supervisor Reporting to the Senior Supervisor on the Data Collected during surveys Supervising the the output of colleagues to ensure the work is done orderly and on time. Responsible for the coding of different information gathered from surveys Analysing the authencity of the report to make sure it truthful and accurate for sending to various donors September 2012 to April 2013 Company Name City Compliance and Internal Controlls Officer Daily reconciliation for four(4) Banks international bank accounts Weekly report on all activities in the bank Monthly cash count at our branches Preparing of customer transaction report Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Weekly review of all KYC document and ensure they are authentic Ensuring that account opening packages are have information submitted by customers Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations. Daily reconciliation for four(4) Banks international bank accounts Weekly report on all activities in the bank Monthly cash count at our branches Preparing of customer transaction report Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Weekly review of all KYC document and ensure they are authentic Ensuring that account opening packages are have information submitted by customers Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations. Education 2013 Fourah Bay College City , State , Sierra Leone Accounting and Finance Bachelor of Science GPA: Graduated with honors. Honours in Accounting and Finance Apr Graduated with honors. Interests Volunteer, Lunch Box . Treasurer/sectary, Student Government and I was also a very active member of student sports club. Skills Customer and Personal Service Administration and Management Active Listening Judgment and Decision Making Time Management Quality Control Analysis Computers and Electronics Clerical Additional Information Volunteer, Lunch Box . Treasurer/sectary, Student Government.

STORE MANAGER Summary Energetic and versatile professional seeking to utilize and expand existing retail management skills with a growth oriented company. Professional Sales Manager with experience coordinating a wide range of business activities in fast-paced sales environment Self motivated and experienced in prioritizing projects and achieving results Strong understanding of sales, merchandising and customer service strategies Strong communicator with excellent work ethics and ability to continuously acquire new skills Highlights Established track record of exceptional sales results Goal-oriented Staff development/training Recruiting and interviewing Energetic Excellent communication skills Exceptional multi-tasker Team-oriented Accomplishments Awarded “Top Sales Manager of the Year” in 2010. Exceeded Sales Management goals by 10+% on a quarterly basis, which led to promotion to District Sales Manager within 7 months. Created strategies to grow customer base, which resulted in increased monthly sales. Managed a successful sales team of 20+ members who consistently exceeded sales goals each month. Experience Store Manager January 2011 to January 2014 Company Name － City , State Responsible for all store operations including HR, recruiting, training, sales and customer service Lead team effectively trough period of transition from small to large square footage location with emphasis in maintaining excellent standards and motivate team to achieve KPI goals Develop team trough coaching to provide superior customer service to differentiate boutique and attract new customers , continue to build a loyal customer base Use strong merchandising skills to implement visual directions and drive sales Community outreach and fashion shows to achieve KPI and attract new customers J. Jill The Store Upscale women's apparel specialty retailer. Store Manager /Training Store Manager/ District Manager January 2000 to January 2010 Company Name － City , State Effectively lead, motivated and developed store teams to strengthen brand loyalty trough exceptional customer service Facilitated on-going training with team members to successfully drive sales to achieve personal and store sales goals Implemented visual merchandising directions and used strong merchandising skills to drive sales Controlled payroll and exceeded shrinkage goals supporting company Loss Prevention program Accountable and experienced in all HR processes - recruiting, hiring, performance appraisals Coordinated community outreach and supervised quarterly in-store events Contributed in developing of new store manager training program Training / follow-up of new Store Managers and new store management teams Traveled to new markets across the country to assist with new store openings and training of new staff Victoria's Secret Upscale women's lingerie specialty retailer. Shop Director / Regional Trainer January 1991 to January 2000 Company Name － City , State Shop director of "Must Win" store with annual volume of $3.5 million+ Provided leadership and direction for staff up to 35+associates including management to achieve "Must Win" top stores in company Focus on training and maintaining excellent customer service skills Motivate team to increase productivity to consistently meet and exceed personal and store goals Major visual merchandising, set up of promotions and bi-annual sales Maintained payroll, Loss Prevention program and monitored expenditures Midwest Regional Trainer for new management in sales, customer service, store operations and visual merchandising Actively represented stores at conferences and events. Department Assistant Manager January 1990 to January 1991 Company Name － City , State Coats, Suits, Dresses and Lingerie Responsible for training and developing a staff of 20+ sales associates Increase and achieve sales goals trough developing sales techniques and maintaining superior customer service Supervised department operations and provided direction including visual presentation and standards Developed weekly schedule and managed payroll Coordinated in-store special events. Education Bachelors Degree : Business Management and Accounting UVT College of Economics － City , Romania Business Management and Accounting Yearly Coaching, Communication, Team Building and Visual Merchandising Seminar Winner of 1st place "Take 5"award (most credit cards opened in a year) 2000 trough 2010 Affiliations Winner of 2005 trough 2008 Best ADS (average dollar sale) highest % increase over LY Winner of 'Best UPT (unit per transaction) award 2005 trough 2008 Winner of multiple Guest Service Awards Skills bi, Coaching, conferences, credit, excellent customer service, customer service, direction, special events, fashion, Focus, hiring, HR, Team Building, leadership, Loss Prevention, director, Merchandising, Win, 2000, payroll, performance appraisals, processes, recruiting, sales, Trainer

INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 to Current Information Technology Specialist GS11 Company Name － City , State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Ensure all performed work is captured in the Remedy ticketing system. Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units. Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements. Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoot and diagnose system failures to isolate source of problems. Provide customer technical assistance/support for all users. Provide management with information necessary to address difficult/complex problems. Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current. Work with the CFP/customers to resolve integration or configuration related issues. Ensure upgrades to the base IT infrastructure are identified. Assist customers in developing/submitting recommendations for equipment and funds. Assist personnel in planning/developing new or additional infrastructure/architecture capabilities. Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies. Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Keep abreast of changes in technology to assist management in preparing for future enhancements. 02/2001 to Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage Cyber Transport/Client Systems work center personnel. Set and adjust work priorities, evaluate, and counsel subordinates. Document training of personnel using Computer based training system (TBA) Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets. 07/1996 to 07/2000 F-16 Ejection System Technician Company Name － City , State Ronald Buckman, COMM. 803) 895-1190 Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems. Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination. Foreign object damage monitor, briefed wing commander monthly on findings. Ran entire supply system ensuring all parts and supplies were readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components. Section workgroup manager in charge of maintaining computers and ensured needed software was installed. Shop computer security monitor. Trained and supervised personnel. Quality Assurance Assessor. Education and Training JUN 1996 HS Diploma : General Studies Brockport High School － City , State General Studies MAY 2003 BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS: Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997 OTHER INFORMATION: While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.

KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF Professional Summary Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times. Licenses Fundamentals of Caregiving First Aid and CPR Dementia Training Mental health Training Nurse delegations CNA License Skill Highlights Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance Documentation procedures expert Trained in catheter change and preparation Quick problem solver Patient positioning understanding Chart preparation/filing aptness Body mechanics competency Alphabetical/numerical filing mastery Adept in oxygen machine maintenance Feeding assistance specialist Enthusiastic caregiver General housekeeping ability Professional Experience April 2012 to January 2013 Company Name City , State Kitchen Utility Worker/Evening weekend chef Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety. January 2013 to April 2013 Company Name City , State Caregiver/PCA Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. April 2013 to Current Company Name City , State Caregiver Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. April 2014 to August 2014 Company Name City , State Attendant Counselor I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs. April 2015 to October 2015 Company Name City , State Med Tech Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. October 2015 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment. Education and Training 2012 Orting High School City , State High School Diploma Skills Patient-focused care Compassionate and trustworthy caregiver Detail-oriented Effectively interacts with patients and families. Hospice care provider Preparation of healthy meals and snacks Catheter preparation and change Charting and record keeping

ENGINEERING TEACHER Professional Summary To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization. Core Qualifications Proficiency in AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 to Current Company Name City , State Update lesson plans each semester to stay relevant in the field of engineering and technology. Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension. Integrate creative learning strategies for students who are learning engineering design project presentations. Provide students with hands-on CAD software activities and an overall concept of engineering and technology. Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects. Attend a variety of ongoing professional development workshops centered on learning goals. Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path. Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D. Supervised the CAD drafting department with design projects to ensure quality control and manage production. Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects. Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project. Adjunct Instructor 08/2013 to Current Company Name City , State Teach students the basic understanding of blueprint reading and sketching for welding and machining math. Develop and implement an effective unit lesson plans. Provide weekly grade reports for each student to encourage them to achieve in their course study. Utilize successful learning strategies that promote student engagement. Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction. Program Chair 10/2010 to 10/2012 Company Name City , State Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information. Notified the Dean concerning student engagement and retention issues. Assisted the Dean in determining classroom equipments for capital budgeting. Analysis student course planning reviews and class schedules for each faculty member. Developed and implemented student retention strategies. Oversaw training and supervision for faculty performance. Involved with the hiring process for screened and interviewed new candidates. Participated in professional advisory committee meetings. Motivated students to actively participate in all aspects of educational process. Maintained teaching assignments as scheduled. Setup and maintained grade book throughout each course. Provided weekly feedback to students with grade reports and attendance reports. Documented the high risk student with advisories and recorded in the school's academic database. Civil Project Engineer 05/2005 to 09/2010 Company Name City , State Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval. Coordinated projects with external clients, architects, surveyors, and public agencies. Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects. Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop. Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills. Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs. Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase. Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects. Civil CAD Designer 03/2003 to 05/2005 Company Name City , State Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop. Provided pipe works and terrain surface, contour, and volume calculation for project engineers. Exported / imported survey GPS collection data for construction stakeout and topographic layouts. Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business. Introduced AutoLisp programming to enhance their AutoCAD skills. Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness. Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction. Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality. Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation. Attended Trane and Carrier HVAC seminars for product knowledge in-depth training. Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work. Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers. Drafted and designed the mechanical electrical and plumbing plans with AutoCAD. Drafted and designed electrical lighting layouts. Sized the domestic water and condensate lines to adhere plumbing codes. Scheduled roof top and make-up air units according to the specifications. Collaborated with electrical engineers for building design impact and discrepancies. Architectural Draftsman 01/1992 to 12/1997 Company Name City , State Drafted and designed architectural plans and prepared project specifications. Designed elevation views, wall section details, building section details, schedules, and typical drawing details. Prepared shop drawings. Review plans to comply with ADA and building code. Attended clients meetings for scope of work. Drafted and designed structural and civil construction plans. Coordinated with MEP engineers, civil engineers, and structural engineers. Field measured and inspected site work during construction phase and revised architectural plans as needed. Education Master of Education : Leadership 01/2014 Northcentral University City , State Leadership Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, and MS-DOS *Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress.

SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Demonstrated strong communication skills through extensive work with a diverse population  President of academic and extracurricular organizations, preparing and overseeing the coordination of events,  Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Professional Summary Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment and analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment and analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 to 12/2016 Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment. Responded to customer concerns with friendly and knowledgeable service. Educated customers about the brand to incite excitement about the company's mission and values. Followed up with multiple customers each week to verify that they were satisfied with purchases. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 08/2016 to 12/2016 Sales Associate Company Name – City , State Performed all duties related to retail sales including; Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Maintained positive customer relations in a sales environment by; Providing repeat customers with exceptional care and attention. Prioritizing and accomplished wide range of tasks each shift. Working collaboratively in team environment. Responding to customer concerns with friendly and knowledgeable service. Educating customers about the brand to incite excitement about the company's mission and values. Following up with multiple customers each week to verify that they were satisfied with purchases. Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 03/2015 to Current Swim Instructor Company Name – City , State Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.  Developed safe and effective exercise programs for swimmers with specific, individual needs.  03/2015 to Current Swim Instructor Company Name – City , State to head the start up of a Swim Lesson program for children and adults. Worked with children. from age 2 to mature adults, developing professional and personal relationships. 04/2014 to 08/2016 Waiter Company Name – City , State Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide. the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product. knowledge with customers while making personal recommendations. 04/2014 to Current Waiter Company Name – City , State Planned and coordinated staff to attend and cater parties. Interviewed and hired new staff members Organized and created a working regiment for staff members to follow.  Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the club to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all club initiatives and promotions to customers to generate return business. Set up and explained new membership contracts 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. Education GED : San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology Coursework in Marketing and Advertising, Business Development training : 2018 Communications : Relationship psychology, Interpersonal communication American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team 2018 Communications : Communications American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete.

AVIATION SAFETY ASSISTANT Summary I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration. Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times. I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities. Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position. Highlights Reliable and punctual Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Comfortable standing for long time periods Delivers exceptional customer service Engaging personality Excellent multi-tasker Accomplishments Recognized by peers and management for going above and beyond normal job functions. •2014 Administrative Employee of the Year Award •2013 Administrative Employee of the Year Award •2009 Commitment to Quality, Service, Productivity •2007 Commitment to People Group Award •2006 Commitment to People Group Award •2006 Administrative Employee of the Year Award •2003 Administrative Employee of the Year Award •2001 Greater Boston Federal Executive Support Personnel Award •2000 Greater Boston Federal Executive Support Personnel Award Experience Aviation Safety Assistant January 1998 to October 2015 Company Name - City , State In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations, I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged. I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office. Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards. Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms. In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint. I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes. I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions. Education Computer Learning Center Business School Graduate Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations Honors Graduate : Business , 1998 Computer Learning Center Business Course - City , State , usa Honors Graduate: Networking Webpage design Basic Accounting Microsoft Office Graphic Design Database Management Personal Information My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position. Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand. I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA) Additional Information Other Completed Courses: Work Place SAFETY ORIENTATION Compliance Philosophy Briefing FY15 Information Security & Privacy Awareness Training Course OSH Responsibilities I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food. Certificates Achieved. Records Management 101 Annual Ethics Training Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Introduction to Safety 2014 Security and Privacy Awareness Training Workplace Security Awareness Being an Effective Team Member Office Safety Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Interacting with Others Safety and Health in the Workplace Skills Customer Service Administrative Skills Highly Motivated

PRODUCTION DESIGNER Summary Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can. Highlights Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes initiative with things within my department. I am a great delegator when it comes to leading a team, however I am also very good at following instructions and the chain of command. Sketching and hand drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and Google Sketchup. Accomplishments I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB. I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature. I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well. Experience Production Designer Jul 2014 to Aug 2014 Company Name － City , State Referred outside hire on a short, 15 minute student film with The New York Film Academy. A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family. Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build. Director of Photography Sep 2013 to Sep 2013 Company Name － City , State A one-day photo shoot for a Non Profit organization called The Bird Room. Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators. Set Decorator and Props assist "Small Heist" Mar 2013 to Mar 2013 Company Name － City , State A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools. Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away. Art Director Apr 2013 to Jun 2013 Company Name － City , State My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal. I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it. Production Designer Distinguished Gentlemen Nov 2012 to Jan 2013 Company Name － City , State An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13. Located. and purchased all the props and acted as prop master as well. Set decorator Jan 2013 to Feb 2013 Company Name － City , State A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one. Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns Art Department "Science of Love" Jan 2014 to Jan 2014 Company Name － City , State Two day music video shoot - Three day long Job Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist. Set decorator/ Props Assist The Coed and the Zombie Stoner Dec 2013 to Dec 2013 Company Name － City , State Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive. Art Director/ Art Department Coordinator/ Fire and Safety Management Jun 2014 to Jul 2014 Company Name － City , State 3 week long feature Film shoot. A serial killer sequel that took place in an abbandoned annual huanted house. I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls. Camera Assist. / Front door attendant / Audience member Jan 2014 to Jan 2014 Company Name － City , State The first ever Stand up Comedy Show at the Ivar theatre. Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke. Set designer and coordinator Aug 2013 to Sep 2013 Company Name － City , State I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 to Apr 2014 Company Name － City , State Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight. Education Associate of Science , Film Production September 2013 The Los Angeles Film School － City , State , USA Taught the basics of every aspect and department in the film making experience. Was awarded with an Associates in the Science of Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City , State , USA Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website

BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional with 20 years of business development and account management experience in both the private and public sector; healthcare, education and government. Adept at managing intense demands of multiple existing customer accounts and cultivates strong customer relationships. Highlights Negotiation  Financial Analysis Detail Oriented  Strategic account development Relationship selling Teamwork Accomplishments Selected to the Staples NAC Green Team. Successfully grew account base to 14 new customers. Generated $3.5 million in new business acquisition. Recipient of BDE All Star award. Closed $700,000 in furniture for customer's new corporate headquarters. Experience 08/2012 to Current Business Development Executive Company Name － State Experience in delivering profitable, multi-year national and corporate contracts to companies with 400+ employees. Responsible for business-building and relationship-building expectations through long selling cycles with unique accounts. Lead entire sales process, price negotiation, final contract terms and implementation from inception to close of sale. Create and conduct unique marketing proposal presentations and RFP responses for all Staples industry business solution categories; supplies, facilities, technology, promotional, print, and furniture. Generate new sales opportunities through direct and telephone selling and emails. Leverage lead generation tools to increase profitability and product presence in the marketplace. Developed new customer base consisting of 14 accounts averaging $250,000 dollars in office supplies a year. 07/2007 to 07/2012 Account Manager Company Name － State Responsible for customer acquisition, retention and expansion. Established relationships providing healthcare solutions that fit accounts goals, objectives and GPO contract agreements. Administered all e-commerce training and development. 12/1991 to 12/1997 Account Executive Company Name － State Managed largest corporate accounts in seven states. Negotiated and executed marketing and advertising promotions. Met or exceeded all quotas throughout tenure and increased market share in accounts. 11/1987 to 12/1991 Sales Representative Company Name － State Effectively communicated and coordinated execution of the planogram with store management. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Education Bachelor of Science : Journalism and Mass Communications Kansas State University － City , State Public Relations and Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government and Education: Consortiums

SALES ASSOCIATE Career Focus I am a dedicated, hardworking woman. I am trying to provide for a growing family. I am great with people, and handle myself well in difficult situations. I am looking to eventually go back to school and better my own life as well. As for now I am seeking any type of employment to be able to provide for the daily needs of myself and my children. Skills Speaking Sales and Marketing Customer and personal Service Active Listening Critical Thinking Reading Comprehension English Language Judgement and Decision Making Social Perceptiveness Persuasion Clerical Coordination Monitoring Time Management Negotiation Mathematics Service Oriented Food Production Active Learning Learning Strategies Instructing Production and Processing Education and Training June 2011 Stanhope Elmore High School － City , State GED Work Experience Sales Associate , 11/2015 － 12/2015 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Server/Server Assistant , 08/2011 － 01/2012 Company Name － City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Stock service areas with supplies such as coffee, food, tableware, and linens. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Escort customers to their tables. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Garnish and decorate dishes in preparation for serving. Provide guests with information about local areas, including giving directions. Sales Associate , 01/2011 － 05/2014 Company Name － City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Offer customers carry-out service at the completion of transactions. Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and credit terms. Train customers' employees to operate and maintain new equipment. Pack customer purchases in bags or cartons. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

BUSINESS DEVELOPMENT MANAGER Summary Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 to March 2015 Company Name Resolve customer complaints regarding sales and service. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations. Administrative Assistant April 2008 to June 2012 Company Name － City , State Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Direct or coordinate the supportive services department of a business, agency, or organization. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Maintain inventory records. Office Coordinator April 1998 to April 2008 Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and determine whether they should be given access to specific individuals. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Interpret administrative and operating policies and procedures for employees. April 1992 to April 1998 Education Retail Management Purdue University － City , State , USA High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing,

ACCOUNTANT Summary Accounting professional with twenty years of experience in inventory and manufacturing accounting. Ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows. Take charge attitude, ability to work independently, recommend and implement ideas and process improvements. Skills Microsoft Office Excel, Outlook and Word, SAGE 100, Ramp (WMS software) and Syspro (ERP program) Experience Company Name City , State Accountant 04/2011 to 05/2017 Performed general accounting functions, journal entries, reconciliations and accruals. Completed monthly assigned account analysis (compared to budget and prior periods) and reconciliations as well. Participated in monthly, quarterly and annual financial closing processes. Participated in the annual budget process. Researched and approved all credit memos and debit memos to be issued (returns, damages, mispicks and price discrepancies). Implemented and oversaw RGA spreadsheet for returns used by customer service, accounting and upper management. Initiated and tracked claim process with carriers for damages. Built relationships with other departments including logistics, planning, customer service and sales. Participated in identifying and executing the company's business process improvement efforts and assisted management with special assignments and projects. Assisted in preparation of bank audits and annual external audit. Maintained full accounting functions of 3 subsidiaries Inventory. Approved all inventory transactions for all four warehouses. Only employee who could process any inventory transactions; such as, adjustments and transfers for NJ warehouse. Other three warehouses need approval from me prior to making any adjustments to their inventory. Processed daily receipt of goods for corporate headquarters and our three 3 PL locations in GA, TX and NV. Monthly inventory reconciliation of all 4 warehouses including researching and addressing discrepancies. Initiated cycle count requests and reconciliation for all 4 warehouses. Organized and managed the year-end physical inventory count, analysis, and reconciliation at onsite warehouse. Analyzed and reconciled the physical inventory data from our other three 3 PL locations. Company Name City , State Inventory Control Manager 01/2008 to 01/2010 Became an expert user and handled rollout and training of a new ERP system (Syspro). Trouble shot the new systems which propelled efficiency gains and significant time- and cost-savings. Handled the purchasing and receiving of raw and semi-finished material, tools, supplies and any services necessary for manufacturing. Post take over, rebuilt trust with vendors / suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received saving the company in late fees and COD costs. Continuously renegotiated payment terms with suppliers/vendors resulting in improved cash flow and helped to facilitate the company's return to profitability. Updated computer files to ensure the accuracy of inventory levels. Processed work and completion dates; compiling progress of work reports and analyzing costs. Reported slow moving inventory and initiated actions to reduce effective inventory. Conducted cycle and year-end physical inventory counts. Successfully handled responsibilities which included inventory, purchasing and work order. Company Name City , State Accounting Manager 01/1995 to 01/2008 Prepared all relevant documentation and submitted data for auditors during corporate takeover in 2008. Designed and generated all monthly and Ad Hoc analytical reports. Analyzed cost control, providing timely and frequent financial information that supported corporate goals and objectives. Prepared monthly general ledger entries, reconcile G/L accounts to subsidiary journals or worksheets and posted monthly G/L journal entries. Posted month end sale tax entries to state sales tax worksheet; reconciled month end balance to G/L resolving any differences. Managed the payroll function which was outsourced to ADP. Recorded and tracked receipts and disbursements. Reconciled bank and credit card statements. Preparation of monthly, quarterly and annual financial statements; while working closely with external accounting firm. Maintained and oversaw all human resource activities including annual health insurance negotiations. Defined, developed and streamlined company's processes. Maintained MAS90 database to assure accuracy and furnished manufacturing with reports that were praised for their accuracy, user-friendliness and timeliness. Company Name City , State Full Charge Bookkeeper 01/1993 to 01/1995 Education and Training B.S : Business Administration Accounting Montclair State College Business Administration Accounting Skills accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end

NX (UNIGRAPHICS) DESIGNER Summary Highlights Virus and spyware removal Highly motivated Resourceful Organized Excellent communication techniques Attention to detail Fast learner Education Associate of Applied Science , Computer Networking Technology - Microsoft Option 2012 Baker College of Owosso － City , State GPA: GPA: 3.55 Graduated Cum Laude, Dean's List Recipient GPA: 3.55 Graduated Cum Laude, Dean's List Recipient Associate of Applied Science , Drafting & Design Technology 1997 Baker College of Owosso － City , State GPA: GPA: 3.56 Graduated Cum Laude, Dean's List Recipient GPA: 3.56 Graduated Cum Laude, Dean's List Recipient Experience NX (Unigraphics) Designer Mar 2013 to Aug 2014 Company Name － City , State Design and modify Chrysler and GM shipping racks for prototype or production. Used NX 7.5, NX 8.0 or NX 8.5. Cashier Aug 2012 to Mar 2013 Company Name － City , State Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves and other areas and clean store. Cashier/Bakery Aug 2010 to Aug 2012 Company Name － City , State Operated cash register, cleaned cashier lanes, bagged groceries as needed Stocked shelves with baked goods, prepped frozen bread and roll dough for the bakers, cleaned doughnut case. Unigraphics Designer, CAD Jun 2004 to Jan 2009 Company Name － City , State Designed and detailed parts for intermediate shafts and steering columns for GM steering columns using UG NX and UG NX2. Produced and maintained accurate design documentation.Supplied production data to engineers and supervisors. Cashier Feb 2004 to Jun 2004 Company Name － City , State Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves and other areas and cleaned store. Designer, Unigraphics Operator Aug 1999 to Feb 2003 Company Name － City , State Maintained design changes on Front End Sheet Metal parts, Rear End Closure parts and their assembly files using Iman and Unigraphics. Produced and maintained math part files, drawing files and assembly files. Used Unigraphics versions 15, 16 and 18. Detailer Oct 1997 to Aug 1999 Company Name － City , State In SurfSeg: checked surfaces of parts, interference and gap checks between parts from UG and CGS part files. Created photo quality pictures for presentations. As a file checker, checked files to make sure they followed specific file guidelines using a file check sheet, EdsNet, CGS and file checker in CGS. Updated details in mlref (math reference) files for some body panels that reside in UG for CGS. Also, completed detail changes on mldes (math data file) and drawing format files. Detailer Jul 1996 to Dec 1996 Company Name － City , State Changed or added details to CAD drawings. Created control and assembly drawings for rear end car parts as specified in work orders, using CGS. Detailer Jul 1995 to Dec 1995 Company Name － City , State Maintained assembly drawings Maintained detail changes on drawings for Rear End car parts, using CGS. Skills CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5 Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7 Additional Information Assistant coach for local AYSO girls soccer team

GROUP FITNESS INSTRUCTOR Summary 7+ years customer service experience Advanced written and spoken communication skills in varying audiences 2+ years experience working with employers and job seekers in all aspects of job searches 2+ years experience conducting group and individual interviews, anticipating job-readiness, administering aptitude tests and identifying training needs Knowledge of employment and training, state and federal laws, policies, rules and regulations Highly self-motivated with effective time and workload management skills Knowledgeable and intuitive computer hardware and software abilities Devised a successful recruiting plan for new call centers, which resulted in [Number] new employees in [Number] -months. Education 2012 Western New Mexico University City , State Masters of Business Administration (MBA) 2003 Western Washington University City , State Bachelor of Arts : English English May 2016 Additional Trainings, Certifications, Research Work National Federation of Professional Trainers (NFPT) Personal Training Workshop and Certification February 2016 Keiser M3 Indoor Cycling Instructor Program Indoor Cycling Certification December 2015 CorePower Yoga 200 Hour Yoga Teacher Training Chicago Yoga Center 100 Hour Yoga Teacher Training May 2008 CPR Certified *Non Violent Communication Research Experience January 2014 to Current Company Name City , State Group Fitness Instructor Responsible for teaching several group fitness classes including Yoga, Cycle, and Aqua Promote knowledge of proper group fitness components, (i.e. warm up, aerobic exercise, cool down) Ensure proper alignment and safety of all participants Maintain the group fitness equipment and room Participate in Continuing Education Credits throughout the year. January 2013 Company Name City , State Manager Property Management tasks include: updating expiring leases, tenant relations, dealing with maintenance issues, and project management. Bookkeeping and accounting tasks include: entering in all financial transactions into Quickbooks, maintaining highly organized filing system, depositing checks, creating and sending invoices, paying all bills, and preparing all monthly, quarterly, and annual tax reports. January 2012 to January 2013 Company Name City , State Property Manager Manage and oversee cleaning staff, respond to all rental inquiries, calculate and issue quotes in order to book guests. Organize and assist in creating all marketing projects, direct marketing, and market research. Update and manage website and calendars. January 2012 to June 2012 Company Name City , State Graduate Assistant Responsible for all administrative functions to assist personnel in business department Taught classes including: accounting, economics, finance, and marketing classes Proctored exams and quizzes Assisted professors in business related research Provided guidance and mentoring to undergraduate and graduate students. June 2010 to March 2012 Company Name City , State Office Manager/Executive Assistant to President and CEO Provided all administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, and editing all written documents, (including letters, contracts, etc.) and managing customer/client relations. Coordinated wide variety of project management tasks requiring high degree of organizational skill. Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, and training all employees. Organized and managed all financial reports including cost accounting, budgeting, auditing, and managing finance to increase company profitability. March 2010 to July 2010 Company Name City , State Office Manager/Human Resources Administrator Assisted in the creation and development of the Career Resource Center to assist recently and soon to be laid off employees of GE Aviation with career search. Responsible for managing all administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, and editing all written documents and correspondence. Counseled and trained all GE Aviation employees on resume writing and interviewing skills. March 2009 to March 2010 Company Name City , State Independent Contractor Designed, developed, and marketed yoga fitness program. Interfaced with Sports Driven Rehabilitation and Training Physical Therapy to create a healthy and safe program for SWSI. Attended sales production and management meetings to discuss goals and encourage business development and growth. May 2008 to March 2009 Company Name City , State Office Manager/Executive Assistant to Director of Operations Responsible for all accounting and IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc. Interfaced with vendors and associates Financial analysis tasks including weekly meetings and reports to assess profitability and manage collections Researched, wrote, edited, and distributed company's monthly newsletter to over 1,000 clients in the Chicago-land area Served as primary liaison between Director of Operations and associates Supported office maintenance functions including all computer and technical support Coordinated human resources tasks including training, interviewing, and team building. January 2007 to April 2008 Company Name City , State General Manager Managed customer relations and all aspects of customer service Coordinated and developed training programs for over 50 employees Determined and executed all necessary personnel actions Initiated human resources programs including safety training Regulated cost and inventory; responsible for all purchasing and marketing; developed vendor relationships Facilitated weekly meetings to analyze product mix, sales, profitability, and manage company goals. February 2004 to February 2006 Company Name City , State Account Manager Initiated all necessary administrative functions for Account Executives and Sales Team members in order to set-up new loan submissions and fund complete loan packages. Created and maintained complex databases to resolve discrepancies in individual loan packages and accounts under narrow time constraints. Researched and performed comprehensive research and attended various training courses to ensure proper loan handling. Skills accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written

TEACHER Professional Summary Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible.  My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing a team of adults communicating effectively with clients, managers, and team members. setting goals data tracking for effective goals. Writing measurable goals Creating materials for teaching multiple styles of learners Arizona Teaching Certificate with Special Education endorsement Coordinating meetings and preparing materials for all attendees.   Work History Teacher , 07/2017 to Current Company Name – City , State In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona. My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism. In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting. I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs. I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year. I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting. Prepared quizzes, tests and examinations to gauge how well students were learning. Created lesson plans and scheduled each day to promote maximum student learning and enrichment. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. TABS Teacher , 07/2016 to 06/2017 Company Name – City , State In 2016 I was hired to teach a district program for students with Autism. My primary duty was to teach social skills lessons to students in grades K-5th grade. I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed. I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload. As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint. As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties. LEAP teacher , 08/2012 to 06/2016 Company Name – City , State In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders. I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting. I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors. In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint. Developed IEPs with and without BIPs. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Created a classroom environment in which children could learn respect for themselves and others. Paraeducator , 08/2009 to 08/2012 Company Name – City , State In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program. I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting. My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class. Education Education , 2013 St. Martin's University - City English Language Learners  Special Education Elementary Education Bachelors Degree : 1998 Eastern University - Certificate of Completion : 1995 Covenant Bible College - Skills Teaching, Classroom Management, Team Building, Support, Coordinating services,  Technology, Data Collection, Data Driven Goal Setting.

SOFTWARE QUALITY ASSURANCE ANALYST II Career Overview 12 years of experience in Software Quality Assurance requirements analysis, test planning, creating test cases, and test process coordination Experienced with functional, end to end, regression and user acceptance testing of Web based and Client Server interfaces Familiar with the Waterfall and Agile SDLC 7 years experience in customer support/service and handling escalated issues 5 years of running formal training and development programs for system users Advanced Windows OS and MS Office applications user/troubleshooting skills Ability to learn new software very quickly Able to handle multiple projects Take ownership attitude Flexible team player Qualifications Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k, DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, and basic office equipment Work Experience Software Quality Assurance Analyst II Jan 2012 to Current Company Name － City , State Work Environment: Agile, Windows based, Acuity Electronic Health Record System suite testing and administration, Ontime.com used for incident/bug reporting. T-SQL used to query/insert/update SQL DB to verify input/output of test scenarios. WinAutomation and TestComplete used for automated testing. Application software testing from local machines and Cloud Share environments. Excel and Word extensively used for creation of project documentation Responsible for analyzing the requirements and testing all modules of the Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes and any other modules that require testing. Testing of the Implementation process from one version of an EHR to another appropriately mapping data from the source database to the destination database. Creating , maintaining and testing user and group profiles confirming the appropriate access to the medical system Updating application software by defining/coding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs. Document test cases, procedures and automation scripts and keeping them updated for each system release Effectively track testing progress using Ontime.com for tracking and assigning defects Responsible for Database loads, test environment set-up, FTP of application files and workstation preparation on Cloud Share environments Work with application programmer with system defects or analysis of project features Perform functional, regression, and ad-hoc testing on all assigned EHR projects. User Support Specialist II, Payments Specialist Jan 2011 to Jan 2012 Company Name － City , State Call Center, Macintosh based, ZenDesk ticketing software used to track user incidents Troubleshoot user issues with Airbnb.com website navigation and services, such as user account maintenance, payment processing and billing analysis, as well as very complex financial and non financial disputes between users including customer safety issues Respond professionally to any escalated calls and support level I agents with urgent calls Take effective notes on user accounts through a ticketing system Thorough follow through of each call ensuring customer/user satisfaction. Test Execution Manager Jan 2006 to Jan 2010 Company Name － City , State Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used for test case and bug/incident reporting. Excel and Word extensively used for project document creation and SharePoint used for document management/sharing, PowerPoint used for meeting facilitation, Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment. Responsible for managing a team of onshore and offshore testers during the System Integration Test phase of the software development life cycle for the CA Banking Center New Accounts and Teller Platforms. Provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget. Review, provide feedback and approve all test plans and scripts submitted by Test Analysts Work as a team member to accurately define the business requirements for new products for customers or system changes before the product or system change rollout. Identify all system functions and processes that may be affected by each project Provide meeting representation on all banking center platform projects. Manage end to end, user acceptance and production certification testing Represent the end user in design, development, testing and implementation of changes to existing systems environments for CA Banking Centers. In charge of the training and development of new test analysts brought on board to test the CA banking center new accounts system. Created and lead training classes in a formal setting in the test lab or virtually over the web for users. Responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team. Software Test Analyst Jan 2000 to Jan 2006 Company Name － City , State Work Environment: Matrix team structure, Windows based, Quality Center used for test case and bug/incident reporting, Excel and Word extensively used for project document creation, Visio used for workflow charting and use cases. Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment Responsible for identifying test scenarios from business requirements and creating test plans, scripts, executing scripts, and documenting test results based on the requirements Effectively track testing progress using Quality Center for tracking scripts and assigning defects Work with technical staff ensuring proper tests are being run, data is conditioned and resolving issues Perform Black Box functional, regression, and ad-hoc testing on assigned projects Maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for Created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff Owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing. Internal Operations Analyst Jan 1999 to Jan 2000 Company Name － City , State Call Center, Windows based, high call volume, used proprietary software to query databases for common user issues. Research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units. Identify and resolve operational, software application, new account, sales, and service related issues. Sr. Operations Officer Jan 1998 to Jan 1999 Company Name － City , State Work Environment: Office setting, Windows based, extensive account reconciliation tasks and record keeping of dollars coming in and out of the department, PC maintenance and user account troubleshooting. Controller of incoming Bank of America misdirected wire account for corporate clients. Properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account. Also kept accurate logs of all wires that passed through the section. Worked as on-site desktop support for the department during upgrade to Windows 98. Helped IT team with hardware and software installations, password creation/resets and conducted user training sessions for peers. Money Transfer Customer Liaison Jan 1997 to Jan 1998 Company Name － City , State Call Center, Windows based, high call volume from the general public and other internal units, basic record keeping of tasks to track transactions. Responsible for taking customer wire transfer requests over the telephone. Ensured to properly identify the customer and account relationship in order to transmit funds and collect fees. Amended or canceled wire transfers when necessary. Provided excellent customer service. Customer Service Representative Jan 1995 to Jan 1997 Company Name － City , State Work Environment: Retail Banking Center, Windows based, general public interaction. Processed deposits for various accounts. Cashed checks, sold cashier's checks, traveler's checks, and savings bonds. Balanced daily. Sold checking, savings, time deposit and other bank products. Education and Training BS , Computer Information Systems 2004 Golden Gate University － City , State Computer Information Systems AAS , Computer Technology 2002 Heald College － City , State Computer Technology AAS , Electronics Technology 2001 Heald College － City , State Electronics Technology Certificate Health Care Information Technology 2013 Cosumnes River College － City , State Skills account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow

MARKETER / ADMINISTRATOR Professional Summary Administrative, Healthcare & Pharmaceutical Sales Dedicated and motivated professional with a strong background in Medical, Pharmaceutical & Dental Sales and New Business Development. Years of successful experience consulting and training on multifaceted projects, developing and implementing effective promotional techniques, and facilitating profitable relationships with a wide range of clients and key business partners. Called on various clinical representatives in the areas of cardiovascular, endocrinology, respiratory care, internal medicine, emergency services, primary care, hospitals, and pharmacies. Consistently recognized for outstanding contributions to the bottom line and solid reputation for surpassing specified sales and revenue objectives. Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and familiar with many modern systems and applications including Windows, MS Office Suite, and SalesForce.com. Areas of Strength Consultative Selling * Account Management * Business Development * Customer Relations * Client Retention * Training & Team Building * Networking & Prospecting * Clinical Administration * Strategic Planning * Territory Management Director of Marketing * Process Improvement *Office Management* Revenue Generation* Core Qualifications Account Management Creative Problem Solving Territory Sales Experience Leadership training Mentoring Customer Focused Experience Company Name January 2014 to July 2014 Marketer / Administrator City , State MANAGED ALL INTERNAL OFFICE EMPLOYEES; PAYROLL AND THEN SPENT 80%OF MY DAY AS DIRECTOR OF MARKETING. ANSWERED TO PRESIDENT OF COMPANY. CALLED ON CARDIOLOGISTS, NEUROLOGISTS, PAIN MANAGEMENT, DENTAL, WEIGHT LOSS CLINICS, PCP'S, INTERNAL MEDICINE, PSYCHIATRISTS ETC. Transferred with my husbands job from Kansas to Texas and then had to deal with some family issues that kept me from looking for work til 8/15/13 so had been actively looking for only 2 months. Company Name January 2009 to October 2012 Executive Dental Oral Healthcare Representative City , State Effectively promoted a full line of dental healthcare products including Sensodyne paste, Sensodyne Isoactive for Dentin Hypersensitivity, ProNamel for Acid Erosion Protection (Adults & Children), Aquafresh Enamelock, Aquafresh Isoactive, and Biotene for Xerostomia. Successfully sold to physicians, hygienists, and other practitioners while consistently increasing regional market share, boosting revenues, and meeting organizational goals.Trained at the dental and hygiene schools. Championed and established the first Sales Council Leadership Team for Oral Healthcare division Ranked #2 in the country for facilitating the most Telecons for practitioners within the first year out of 150 reps Selected to train and mentor new sales and business development associates in the department Presented with the "Empowerment Spirit Award" in 2010 for new ideas to generate revenue as well as the "Silver Spirit Award for my hard work" in 2011 Met or exceeded 100% of daily quota for physician calls and increased market share by15%. Company Name January 2003 to January 2009 Executive Therapeutic Specialty Pharmaceutical Sales Representative City , State Interacted extensively with physicians and healthcare professionals to promote diabetes, cardiovascular, high cholesterol, and respiratory pharmaceuticals (Avandia/Avandamet, Avandaryl, Coreg CR, Lovaza, and Ventolin HFA). Constantly met specified sales quotas and increased market share from .7% to 14.6% within the first 6 months. Ranked #2 in the region for overall sales and within the Top 10 out of 500 for cardiovascular products. Recognized as "Diamond Tier Winner" in 2004 in region and "Ruby Tier Winner" in region 2005 and 2006,Bronze spirit award 100% goal achievement in 2004. Presented with the "Geo Team Award"in region and "Top 10 Sales Rep" award for the region in 2007. Company Name January 2001 to January 2002 Radiology Product Specialist City , State Performed an array of managerial and administrative duties in support of daily departmental operations. Asked to initiate the first ever employee retention and client satisfaction program at Cerner. Communicated effectively with various clientele, helped resolve an array of issues, and increased customer satisfaction by 70%. Met or exceeded 100% of daily and monthly quotas set by management. Ranked #5 in the company (out of 300) within the first 6 months of employment. Education AVILA UNIVERSITY St. Joseph Healthcare Center 2001 Bachelor of Science (BS) : Radiologic Technology Biology City , State , United States GPA: GPA: 3.5 Radiologic Technology Biology GPA: 3.5 Interests AART License (2001) * Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club Skills Biotechnology and Pharmaceutical Sales, Administrative, Award Winner sales professional Additional Information CERTIFICATIONS & AFFILIATIONS AART License (2001) * Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club

MEDIA SUPPORT SPECIALIST Professional Summary I've been working in the Technical Support field for the last 4+ years honing my professional skills as well as applying a personality that has lead me to work directly with senior level clients.  This has involved traveling across the country installing hardware/software; as well as training/supporting clients in a high stress environment in the television broadcast/automotive industries. I am not just looking for a specific position, but a company that promotes internal growth, rewards hard work, and is a place people are happy to work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality  Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment and analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 - 05/2018 Daily Tasks Inspect, configure, and deploy new and upgraded personal computer equipment according to defined plans. Travel to client locations across the country for training on products and installation of media hardware. Respond to end-user calls and promptly apply proper operation of equipment and software. Install, set up, repair, and replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience with Active Directory, System Administration. Perform network cabling installation, testing & configurations using networking testing equipment and termination tools. Collaborate with other computer and network support staff to solve complex computer and connectivity problems. Maintain and enforce various forms of IT documentation, including software licensing, HW inventory and more. Worked as a liaison between development team and sales to cater products to clients/end users. Provided quality assurance on software and implemented changes based on user habits and feedback. Documented and tracked analytics of software usage to create profiles on customers to better engage current/future clients. Minor experience with formatting and creating web technologies such as JSON/XML. Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by half. Launched our products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Migrated documentation from a previous administrations web server to our updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose and develop routine detailed internet listings using web based software Maintaining accurate and detailed contact records with clients Ability to establish priorities, work independently, and proceed with objectives without supervision Establishes communications on a regular basis with company manager and/or staff and clients Answer telephone calls and emails, review all messages, and return phone calls in a timely manner Manages inventory systems for clients data Training new employees on daily tasks, concepts and the automotive industry Reviewing others work to meet company standards and to meet goals. Go-to contact for large scale clients Acted as liaison between developers and clients Experience with FTP communication and functions. Accomplishments Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate the remote workforce. Intern Company Name 02/2013 - 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments and meetings Active use of Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use of research skills pertaining to legislation, grant opportunities, best management practices Recording of minutes/notes during various internal/external meetings Proof reading of various documents for inconsistencies and errors Development of comprehensible summaries and reports Accomplishments Participation in the development of the DCNR's 2014 Outdoor Recreation Plan Published thesis on Motivating the Youth to Recreation Outdoors. Education BA : Political Science Indiana University of Pennsylvania - City , State 2013 - Honors: Graduated Cum Laude 2013 / Dean's list for the Fall 2012 / Spring 2013 semesters - GPA: 3.39 - Coursework: International Law / Legislative Process / Journalism & Mass Media / American Foreign Policy / Research Methods in Political Sci / State & Local Political System / Political Systems-Mil Strategy / Public Speaking / Judicial Process / Fund of Military Science / Comp Govt II: Non-West Pol Systems Thesis:  Motivating the Youth to Recreate Outdoors Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by 30% Launched products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate a remote workforce.

FOUNDER, BUSINESS DEVELOPMENT DIRECTOR Skills Salesforce PowerPoint Cloud Document Word Publisher Management Excel Google Drive Access Outlook Experience FOUNDER, BUSINESS DEVELOPMENT DIRECTOR 01/2010 to Current Company Name City , State Independent sales agent providing clients, principals, and prospects marketing support, business insight, and sales strategy to supplement the specialty and unique-to-market product line I represent. Key BJS Sales Generated Highlights: GEM SOLUTION - CLOUD-BASED SUITE OF SUPPORT TOOLS FOR PRIVATE CLUB GOLF AND RETAIL OPERATIONS. Increased GEMS account list from 10 to 63 clients, 530% increase, including many Platinum Clubs of America through cold-calling, email marketing, networking, needs analysis, face-to-face and virtual presentations, social media, and client referrals. Enabled GEMS to acquire the Golf Business Network in 2014 by accelerating revenue growth and industry awareness. GOLF BUSINESS NETWORK - MEMBERSHIP ORGANIZATION OF PRIVATE CLUB PGA PROFESSIONALS. Advised new ownership team in establishing the organizational roadmap, brand identity, and benefits strategy for GBN membership retention and growth. Designed the GBN PartnerPlus vendor marketing program for companies to engage the industry's leading club professionals. One-of-a-kind marketing portfolio includes hyper-targeted ROI measurable communication, webinars, on-site events, networking, exclusive GBN web content, custom surveying, and consulting. Spearheaded the PartnerPlus business development plan and sales execution. Project required researching market potential, compiling GBN membership data and industry statistics, cold-calling, pipeline management, personalized and content marketing, defining pricing and negotiation strategies. Generated $76K in incremental revenue within 12 months of initial launch. L.E.N. LUXURY LIFESTYLE APPAREL AND ACCESSORIES FOR THE PRIVATE CLUB RETAIL CHANNEL. Procured 22 new L.E.N. golf shop retail partners totaling $150K+ in sales. Created sales promotions and marketing materials for L.E.N. and retailers, managed store inventory and merchandising displays, club event participation, and created training program for frontline staff. TALGRACE MARKETING - DIGITAL MARKETING AGENCY. Introduced mobile technology and its practical applications to private club stakeholders as an emerging communication platform to increase member engagement and revenues. Prosecuted to close new clients Butterfield Country Club, Glen Oak Country Club, Ruth Lake Country Club, Valley Lo Club, Elgin Country Club, Oak Park Country Club, and Montini Catholic High School. THE PERFECT PUTTING AID / TRAINING SYSTEM FOR TEACHING PROFESSIONALS AND GOLFERS. Facilitated the contact and relationship development for The Perfect Putting Aid's placement on Golfsmith.com and the PGA Tour practice greens in 2011. Signed 60 golf teaching professionals and golf retail sales affiliates. MIDWEST ACCOUNT EXECUTIVE 01/2008 to 01/2009 Company Name City , State Cultivated relationships with key digital ad agencies to capture new clients including Mercedes-Benz, Turtle Wax, Allstate, and Castrol Oil. Directed BP Amoco's Is Your Car Worth It. online promotional contest - $500K campaign, largest in CarDomain history. MIDWEST ACCOUNT EXECUTIVE 01/2006 to 01/2008 Company Name City , State Achieved 119% of 2007 sales budget and produced $900K+ in billings. Secured new advertisers including ConAgra Foods, Bally Total Fitness, Dell, Hanes, Fisher-Price, and LaSalle Bank. Re-negotiated new deals with former major clients including Discover, Walgreens, DeVry, and NBC. SPONSORSHIP SALES ACCOUNT EXECUTIVE 01/2005 to 01/2006 Company Name City , State SPORTS MARKETING ACCOUNT MANAGER 01/2004 to 01/2005 Company Name City , State AUTOMOTIVE ACCOUNT EXECUTIVE 01/2001 to 01/2004 Company Name City , State Education and Training BACHELOR OF ARTS : Public Relations 1992 SAINT MARY'S UNIVERSITY City , State Public Relations Activities and Honors Business development, sales, and account management professional with 15+ years blended expertise working with a range of clients from SMB to national brands. Adept at cultivating innovative business concepts, value creation, and developing relationships that drive revenues, secure deals, and exceed business goals. Effective communicator accustomed to collaborating with senior leadership teams and presenting to key stakeholders. Expertise · Business to Business Sales · New Product Introduction · Negotiation (B2B) · Marketing Promotions · Sponsorship Sales · Business Development · Ideation · Consultative Sales · Account Management · Business Writing · Lead Generation · Brand Development · Client Relations Skills ad, AGENCY, benefits, billings, brand identity, budget, business development, cold-calling, com, consulting, content, client, clients, Dell, email, GEMS, inventory, marketing, market, marketing materials, merchandising, Access, Excel, Outlook, PowerPoint, Publisher, Word, needs analysis, negotiation, NETWORK, networking, Oil, organizational, Platinum, presentations, pricing, researching, RETAIL, retail sales, Sales, statistics, strategy, TEACHING, unique, web content

SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch- Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services. Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm. Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes. Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs. Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication. Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning. Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors. Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules. Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff. Selected appropriate interior finishes and furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences in Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design. Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies. Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base. Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams. Remained up-to-date with project parameters including building Codes, budgets and schedules. Education Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit

HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management. Certified Project Management Associate, International Project Management Association (IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State

MANAGER FIELD Professional Overview Service focused and strong knowledge of healthcare management, client services, healthcare systems, management, Social Security, DFCS and various other platforms and services. Core Qualifications Microsoft Office Suite ( Excel,Word and Powerpoint) Knowledgeable in various healthcare information systems to include( Meditech, EMR, Mckesson/Stars, Artiva ,Onbase and Host). Licensed Navigator # 2984352 Affordable Care Act Certified Knowledeable in CPT Coding Knowledgeable in ICD-10 Education B.S : Sociology , June 1995 Albany State College Sociology Experience Manager Field January 2014 to January 2016 Company Name － City , State Responsible for providing high quality client focused service and leadership direction to internal and external operations. Provided smooth and efficient operations of all facets of the hospital-patient-Change Healthcare partnership. In accordance with established policy and Federal/State rules and regulations. Supervised 6 employees and provided comprehensive and detailed training needed to complete assignments. Served as Quality Assurance Specialist to ensure that each application completed was correct. Completed yearly performance Evaluations, monitored leave and punctuality for employees. Met all yearly goals at 95% for district and exceeded in some areas by 3%. Trustworthy and committed to superior customer service. Confident in interactions with individuals at all levels. Assisted with billed accounts and approval rate for revenue. Healthcare Representative January 2002 to January 2014 Company Name － City , State Interviewed clients in a hospital setting/or home visits to assist with obtaining maximum coverage for Federal( SSI/ SSA Disability) and State Medicaid benefits. Traveled to several different hospitals throughout district in order to meet client needs. Acted as an Advocate for patients and families in the capacity to Federal and State agency. Worked effectively with all hospital staff to give exemplified customer service. Adhered to company and legal standards regarding Protected Health Insurance(PHI), Personal Identifiable Information(PII) and Health Insurance Portability Accountability Act (HIPPA). Maintained and documented status of applications and clients via hospital system and Change Healthcare. Met goals as assigned by Change Healthcare yearly. Case Manager January 1996 to January 2002 Company Name － City , State Under general supervision provided the following: Determined eligibility and manageed on-going cases, intakes or renewals for eligibility programs. Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines. Recorded and evaluated personal and financial data obtained from individuals. Keyed in a high volume of data using standard office hardware and software. Performed other professional responsibilities as assigned by supervisor. Exceeded/ Met all performance goals monthly as well as yearly. Skills agency, benefits, hardware, CPT Coding, client, clients, customer service, direction, financial, ICD-10, information systems, Insurance, leadership, legal, Meditech, Excel, Microsoft Office Suite, office, Powerpoint, Word, Navigator, policies, quality, Quality Assurance, SSI, supervisor, supervision

PARK OPERATIONS HOSTESS Summary Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows® and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop. A strong literary background coupled with up-to-date technological knowledge. Highlights Software (PC and MAC environments): Microsoft Windows® and Microsoft Word, PowerPoint, Excel and Publisher Time management Meticulous attention to detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing and data archiving Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Company Name City , State Park Operations Hostess 09/2014 to Current Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather. Company Name City , State Activities Associate 02/2014 to 10/2014 Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional. Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs. Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author. Company Name City , State Senior Publicist 06/2006 to 05/2014 Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas. Company Name City , State Certified Senior Teller 07/2012 to 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers. Cash and check deposits, process loan expenses and open new accounts. Perform cash management, customer service, balance cash drawer and petty cash management. Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills. Company Name City , State Manager 04/2004 to 10/2010 Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility. Education Bachelor of Arts : English Literature 2010 Roanoke College , City , State , United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School , City , State Certifications Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. Languages Conversational knowledge of Spanish language. Ability to read and write French and Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President (2010-2011) and founding student member of Roanoke College Peace and Justice Association Member of Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours and Activities 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition.

BUSINESS BANKING SPECIALIST Summary Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships Skills Microsoft Excel, Microsoft Word, and Microsoft Outlook Languages Fluent in English and Spanish- Reading and Writing Experience 01/2016 to Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills. 01/2014 to 01/2016 Personal Banker Company Name － City Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups. Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times. Mitigating losses and Risks for the branch. Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers. Partner with branch manager and service manager to coach and mentor team members. Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers. Covering other branches while management is out of the branch. Attending the Business Hubs every Thursdays. Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals. Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals. Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role. Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses. Experience interacting positively with difficult or hostile customers. Providing Notary Service for our customers and non customers. Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions. Stay within all store policy and procedure, mitigating losses. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve checks for cashing, and answer questions on accounts, loans, and statements. Assist customers during loan and account application process. 01/2013 to 01/2014 Lead Teller Company Name － City Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all. Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts. Follow procedures to minimize errors and reduce fraud. Provide customers with new products and services to help them succeed financially. Create, train, and coach a successful service and sales team. Ensure compliance with audit and operational regulations and guidelines with the bank. Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results. Education and Training High School Diploma : Math University of California, Riverside － City , State , United States Skills Customer engagement, clerical support and the ability to interact effectively with a diverse group of individuals at various ages.  Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach to build long lasting customer relationships and expanding my client portfolios. Possess excellent interpersonal, analytical, and organizational skills.Excel within a highly competitive environment through effectively managing, training and motivating a diverse team. Excellent working knowledge using both IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft Outlook.  Fluent in English and Spanish- Reading and WritingBeing recognize from Merchant manager, Retail Small Business Credit Consultant, and Payroll Partner numerous times. Being nominated for Searching for Stars and attending the dinner ceremony. Notary Public Activities and Honors Honor Society

BUDGET ANALYST SERIES 0560 Summary Accounting Skills   Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance. Knowledge of system analysis techniques and procedures. Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations. Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies. Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars. Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures. Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment. Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions. Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years. Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies. Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas. Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency. Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS). For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training. Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices. Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly. Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices. Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013 Serve as the Public Affairs Officer on department-wide issues. Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives. Team Lead on the Personal Identity Verification (PIV) system. Provide floor access to incoming employees, contractor and visitors. Purchase supplies and equipment. Reconcile monthly visa statement. GSA Liaison updating space as needed, report tenant issues and work with a team on move projects. Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts. Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest. Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold. Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks. Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments. Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations. Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals. Provided and reviewed financial disclosures to customers regarding outstanding delinquencies. Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid. Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars. Constructed quarterly estimates of allotment requirements. Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds. Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely. Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins. Received and reconciled obligation reports from Stanfins for all accounts. Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034. Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations. Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC). Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program. Reprogrammed excess funds as necessary to maximize expenditures. Established policy and guidelines for year end procedures ensuring all funding demands were achieved. Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming. Initiated, prepared and processed military Interdepartmental Purchase Request. Prepared, processed and approved all contracts. Supervised one full time employee. Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary. Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting. Conducted person to person briefings to incoming soldiers. Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders. Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area. Prepared automated transmittal letters on a weekly basis for travel orders and account payable items. Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel. Posted Commitments to DCAS. Reviewed non-stock fund orders, and payables listing within three days of receipt. Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act. Assured bus tickets for applicants were processed and files reconciled in a timely manner. Assisted Budget and Accounting Technician in annual planning and development of operating budget. Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City , State , USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time off award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End of year award: 2005 Cash awards for Superior Service: March/October 1995 Cash awards for Superior Service: 1996/1997/1998/1999/2000/2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations: 1993/1994/June and December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative with a Mission Focus (2016) On-lline Training for Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement of Work (2009) Contracting Overview (2009) Overview of Acquisition Ethics (2009) Contracting Officer Representative with a Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn and Bradstreet (2003) Seven Habits of Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education and Development (1997) Develop and Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995)

DIRECTOR FINANCE AND FP&A Executive Profile I'm a senior finance leader who thrives when working closely with the executive team in removing obstacles to directing the company beyond targeted growth. Early in my career I learned the value of looking beyond how things are currently done in order to continually search for how we can do things better. Working in cooperation with senior leadership throughout the organization, my finance teams are built with this focus and the results are enhanced analytics and dynamic reporting tools. Skill Highlights * Leadership Forecasting Accounting Financial Analysis / Reporting Strategic Financial Planning Operations Management Data Development Process Improvement Functional Integration Budget Creation Tool / System Development Team Building / Management System Integrations Cost Control Mergers & Acquisitions Project Management Turnarounds/Restructurings International Hyperion Essbase * Hyperion Enterprise Hyperion Retrieve MS Access MS Excel MS PowerPoint MS Word FileMaker Minitab Storm WordPerfect 4D FAS 1000 Strategen AccPac BOSS Business Objects Daly & Wolcott Great Plain Dynamics Lawson MacPac OneGlobe Oracle * PeopleSoft QuickBooks SAP Magnitude TMS nSIMMS Monarch Razorsight Sage SQL Strategen Small business development Project management Leadership/communication skills Business operations organization Budgeting expertise Self-motivated Customer-oriented Professional Experience Director Finance and FP&A Company Name － City , State A.T. Cross has a 169 year tradition of crafting fine writing instruments, A private equity firm held $120M global company, I was brought on board by the prior CFO to create a dynamic finance function as the company transitioned through two acquisitions. Major Achievements: In my first three months at A.T. Cross I developed an enhanced global budget tool that delivered budget on time and at the product sku level utilizing advanced MS Access. Over my first nine months at A.T. Cross I mapped five independent ERP systems and improved the consolidation process from a five week to a five day close. Constrained by systems and with no capital investment required, I created robust modeling and reporting tool utilizing advanced MS Excel and MS Access skills allowing for detailed analysis at the transaction level that previously had not existed postponing a $7M capital expense over the next three years Prior to planned implementation of SalesForce, I am working closely with sales leadership to develop KPI reporting dashboard and lead tracking tool to drive revenue growth while saving $200K. Co-leading supply chain review initiative including evaluation and improvement of supply chain and working capital KPI. Creating modeling tools in co-led effort to review and improve product costing practices. Senior Finance Consultant Company Name － City , State Engaged with four companies over this period ranging from Granite City Electric a small, family-owned company to Staples, Sun Life Financial and Saint Gobain; I was brought in to hold interim senior finance roles and work closely with the executive teams through periods of transition. Major Achievements:. Even with robust ERP systems in place at Staples, the need to bridge various stand-alone systems was identified and I created an inventory database to track existing store assets while enabling real-time "what-if" analysis and cost planning related to proposed changes improving efficiency and predictive capabilities. With multiple global ERP systems in place at Saint Gobain, the executive team was looking for a dynamic and robust "one-stop", menu-driven reporting tool that I created utilizing Business Objects, advanced Excel and VBA increasing analytical capabilities and key metric analysis. Senior Finance Director Company Name － City , State A provider of tailored, high capacity communications services, A private equity firm held company bought by Lightower Fiber Networks in 2012 for $2B, I was brought in to develop and lead the finance team and work with the executive team through the acquisitions of Con Ed Solution's (2007) and by RCN Communications (2008). Major Achievements:. Balancing the push and pull between sales efforts and maintaining margins was the focus of the Request for Proposal (RfP) tracking and analysis tool I developed to manage the contract review and approval process. Integrating two processes performed using MS Excel and monitored individually, I created and linked a sales pricing database with a cost identification database to foster improved sales decisions by bringing finance, sales and technical operations together in a formalized review. Telecommunications expenses represent 40% of total operating expenses at Sidera. Ensuring the accurate tracking and timely payment of these customer impacting costs are crucial. I created a circuit inventory tracking database to facilitate accurate cost analysis and reporting which resulted in a zero network outage rate over the subsequent two year period with $100K of estimated annual savings in penalties and fees. Global Engagement & Mobility Solutions Manager Company Name － City , State Worldwide Director of Finance January 2005 to January 2006 Company Name － City , State a publicly traded global $3.5BM company providing management and technology consulting services to large companies and governmental institutions. I built and led finance function supporting deployment of more than 4,000 consulting resources across international borders to serve global clients, driving compliance with international immigration, income and social tax laws. Major Achievements:. Facing substantial fines, penalties and the possible discontinuation of operations I worked with external tax advisors, immigration providers, the International, Regional and Country Controllers, the Corporate Tax Department, Legal, the Payroll Department and my finance team to lead the process design behind the accounting related to 31 subsidiary countries. The result was a tracking database and accounting tool saving millions in fines, penalties and lost revenues. A publicly traded $1.3 billion global enterprise networking and security solutions with manufacturing plants in China and Mexico, Working closely with the Corporate Executive and Ireland manufacturing teams I led the accounting and finance operations for the Supply Chain Operations' six activity centers that served four 3Com regions. Director of Finance January 1997 to January 2005 Company Name － City , State A $1B comprehensive provider of wireless communications and software solutions to the healthcare, government, large enterprise and emergency response sectors, Originally hired as an Assistant Controller, I experienced substantial professional growth achieving three promotions culminating in overseeing the global finance team including accounting, financial reporting and analysis while working closely with the Executive management team. Major Achievements:. Working with the Engineering and Technical Operations teams I created lease and licensing database solutions in order to maintain FCC regulatory compliance saving the company $1.2M in penalties and fines. Through acquisition the company was operating 13 individual billing systems and the ability of senior management to make timely business decisions was hampered by a slow consolidation's process. With the focus on closing the books and producing standard reporting, meaningful analysis was an after-thought. In order to provide the leadership team with better tools I established a database solution mapping each individual billing system to my data warehouse with an export into Lawson that allowed for a timely and accurate close in less than five days. Education Master of Business Administration : Finance , 2016 University of Massachusetts － City , State Finance Bachelor of Science : Accounting Michigan State University － City , State Accounting Skills 3Com, 4D, Accounting, AccPac, Acquisitions, billing system, billing systems, Budget, Business Objects, closing, consulting, contract review, Controller, cost analysis, Cost Control, costing, clients, data warehouse, database, driving, equity, ERP, Essbase, Excel and VBA, Executive management, senior management, FileMaker, finance, Financial, Financial Planning, financial reporting, Financial Analysis / Reporting, focus, Forecasting, Functional, government, Hyperion, inventory, Lawson, Team Building, Leadership, Legal, regulatory compliance, Mergers, MS Access, MS Excel, MS PowerPoint, MS Word, Minitab, modeling, Monarch, Enterprise, network, networking, Networks, next, Operations Management, Oracle, Payroll, PeopleSoft, pricing, process design, processes, Process Improvement, improve product, producing, Project Management, Proposal, QuickBooks, real-time, reporting, RfP, Sage, sales, SAP, SQL, Strategic, Sun, Supply Chain, tax laws, Tax, Telecommunications, WordPerfect

CENTRALIZED ADMINISTRATIVE SUPPORT Summary Determined and proactive A dministrative Specialist  who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Skills Advanced MS Office Suite knowledge (Excel, Word, Outlook, PowerPoint) Strong aptitude for Microsoft Excel including macros and pivot tables.Excellent Critical Thinking, Decision Making and Communication Skills Responsible time manager Meeting planning Self-directed Meticulous attention to detail Understands grammar  Resourceful Strong problem solver Experience Centralized Administrative Support Mar 2016 to Current Company Name － City , State Scheduling appointments, maintaining calendars, managing email Arrange travel and lodging reservations Arrange meetings to include: communication preparation, equipment, etc. Order supplies and equipment for leaders Follow protocol in handling confidential and sensitive information Run dashboard summary reports for Sales Leader (e.g., territory data reports) Complete Marketplace Compliance process for field marketing promotions for Sales Leader. Data Entry Clerk Oct 2015 to Dec 2015 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues.   Used great attention to details skills to provide quick and accurate labor for a long-term assignment Maintained data entry requirements by following data program techniques and procedures. Tutor Counselor Jun 2015 to Jul 2015 Company Name － City , State Used great attention to details skills to provide quick and accurate labor for a long-term assignment  Maintained data entry requirements by following data program techniques and procedures. Created timeline and goals to complete assignments Verified that information in the computer system was up-to-date and accurate. Executive Assistant/Special Events Aug 2006 to May 2015 Company Name － City , State Responsible for direct customer service, worksite direction, food preparation and serving, and creative direction for a catering company servicing a diverse clientele and broad range of events with high guest counts (including mayoral inaugurations, class and family reunions, weddings, retirement parties, etc.) Executive assistance: Worked closely with business owner by managing events calendars, handle scheduling/ booking, directing team in owner's absence, addressing customer concerns, tracking employees hours, etc. Worksite assistance: Assisted in the setup of special event locations, loading and unloading equipment and supplies, establishing food stations and “behind-the-scenes” prep areas, and setting up guest areas and tables. Education and Training Health Education and General Science 2015 Jackson State University － City , State Health Education and General Science Skills Software: Salesforce.com, Desktop Publishing Software: Photoshop, Illustrator, Scheduling appointments, Addressing customer concerns, special events, sales, arranging travel, and tutoring Interests Community service, Networking organization events Activities and Honors 2015 Magna cum laude graduate, Dean's List Scholar, Phi Kappa Phi Honor Society, Golden Key International Honour Society

BOOKSELLER Professional Profile Ever since I've been able to work I have, the day I turned 16 I got a job at Wal-Mart and I was with Wal-Mart for about a year and a half. My only reason for leaving my job at Wal-Mart was because I had to get a second job for my co-op class that I had in high school. I did work both jobs for a few months but I had to quit at Wal-Mart because they couldn't work with my other job schedule. While I was an associate at Wal-Mart I did work different departments such as apparel, jewelry, and I worked as a cashier. I currently work at a Childcare to help me pursue my future career in Speech and Language Pathology. I have experience in customer service, and talking to parents and children. I consider myself a very driven hard worker, if I am given a task I complete it to my best ability. Qualifications Customer service mindset Receive return merchandise Enthusiasm Professional appearance Restocking Cheerfulness Efficiency Experience Bookseller , 08/2016 to Current Company Name － City , State Cleaned and straightened work area. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Teacher/ Closer , 09/2014 to Current Company Name － City , State During my time at Southside Christian Childcare and Preschool I have learned many things. From simple things of how to properly sanitize a changing table to having to take care of a child after a bad accident. I have learned how to better communicate with others, and care for children properly. Some of my responsibilities as a teacher was to teach the children the things they should be learning according to the curriculum at that age range while also having fun. My responsibilities as a closer included making sure all rooms were clean and ready for the next day, make sure dishes are done, and most importantly all doors are locked and secure. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health- related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Apparel and Jewelry Associate and Cashier , 04/2013 to 01/2015 Company Name － City , State My responsibilities as a apparel associate at Wal-Mart included cleaning up apparel; folding clothes, watching over the fitting rooms, answering the telephone, putting out new merchandise, using handhelds to find out where products are, or if they are in stock. As a cashier at Wal-Mart my responsibilities included customer service, making sure my register was always clean and ready for my next customer. While I was in apparel I was also working the Jewelry Counter, my responsibilities included were making sure the cases were locked, making jewelry sales, learning how to put items on lay-a-way, and making sure the count on merchandise was correct. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Education High School Diploma : Jun 2015 Oldham County High School － City , State , United States Skills Cash handling, Cashier, Cash registers, Communication Skills, Customer Service, Speak english and learning ASL, Inventory, Listening, MS Office, Teaching, Time Management

OPERATIONS TECHNICIAN Summary To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization. Highlights OSHA CERTIFIED (Alliance Safety Council 2014) * Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others. Experience April 2014 to Current Company Name City , State Operations Technician Become familiar with new projects and their respective layouts and strategize the best course of action in advising clients in staging materials and working stations for the highest efficiency. Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company. Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life. Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date. Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company. July 2011 to November 2014 Company Name City , State Store Manager Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets. Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service. Maintain status quo on product supply through daily inventory and bulk ordering. Oversee daily deliveries and enforce mandatory scheduled rotating of products. Hire and train new employees. May 2010 to July 2011 Company Name City , State Certified Quality Assurance Agent Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title. Data entry using databases, requiring knowledge of Access (query, etc.). Work long, diligent hours as a title approaches the estimated release date. Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12. January 2009 to May 2010 Company Name City , State Department Manager Maintain high quality customer service (answering questions, suggesting available options, and providing 'full-serve' service). Complete tasks assigned by management in a timely and thorough manner. Maintain a sanitary, and customer friendly work environment. Ensure proper opening and closing of the department. Work with other employees to meet desired production goals. January 2006 to January 2009 Company Name City , State Industrial Wallpaper Hanger/Painter Quality Wall Covering: [self-employed], Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals. Provide detailed measuring and cutting of high-value material to ensure efficient project costs. Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.). Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport. Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each. This includes experience gained in plant work (in administrative buildings) which required site-specific training for each. Education 2014 Baton Rouge Community College City , State , United States Applied Science Entertainment Technology / Audio Engineering FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software. Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering 2014 Central High School City , State , United States General Studies High School Diploma GPA: Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship to Art Institute of Chicago. Skills Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting.

HEAD CHEF Summary I am currently a student focused on earning a B.A. in Computer Science  and becoming an Android app developer. My goal is to develop technical skills to develop and manage investment activities in the international markets. Areas of Expertise I have experience with Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, and Material Design. I am currently developing my own app for Google Playstore and Amazon app market.  I have experience using HTML, CSS, Javascript, and Bootstrap, Photoshop, and Paint.net. Experience 02/2013 to 02/2014 Company Name － City , State Responsible for customer service at the sushi bar, preparing quality authentic entrées and appetizers, manage and utilize luxury imported products conservatively to minimize shrinkage and maintain overhead. Responsible for training new employees and maintaining safety and efficiency behind sushi bar. 02/2008 to 03/2015 Head Chef Company Name － City , State Prepare entrées in timely fashion, maintain efficiency and safety in work environment. Support and train new employees in kitchen. Maintain cleanliness in the kitchen and sushi bar. 01/2005 to 01/2006 Ramp Agent Company Name Responsible for guiding aircraft traffic, baggage handling, maintaining security on ramp, removal of hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment such as tugs, forklifts, and belt loaders. Responsible for delivery of high priority air-freight to cargo in timely fashion. Education Associate of Science : Finance Midlands Technical College － State , Columbia Finance Associate of Science : Mathematical Economics Miami Dade College － City , State 2017 Associate of Science : Computer Science University of North Georgia － City , State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles to tug aircraft and luggage, maintaining safety in highly secure areas of airport terminal, inventory, managing, preparing quality entrees and beverages. Activities and Honors I am involved in an import-export business my family and I have prepared trading agricultural goods from Iran to the United States. 

BUSINESS DEVELOPMENT CONSULTANT MAR Summary I am a highly motivated individual with seven years of financial industry experience, specifically in the areas of risk management and compliance. My skills and strengths include, but are not limited to, excellent organizational, project management, and communication abilities, and expertise in compliance and risk management in both retail and commercial banking. Highlights Microsoft Office Applications *WORD, EXCEL, POWERPOINT, OUTLOOK *Ability to create reports and interpret data using Oracle Discover Experience 01/2010 to Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City , State Develop commercial account procedures and guidelines. Create business member informational brochures, disclosures, applications, and marketing materials. Develop action plans to accomplish assigned goals for business accounts; manage activity within assigned budget. Track and report business account activity. Accumulate and report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet with current and prospective business members, as well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) to develop and enhance relationships. Provide monthly training to PSCU staff regarding all aspects of business member services. 10/2007 to 10/2009 BUSINESS SALES MANAGER Company Name － City , State Directed the Branch Business Banker program for 133 branches in the Michigan Market, including the training and development of Assistant Branch Managers and the communication of progress and necessary action steps to senior management. Partnered with Retail Regional Managers & Branch Managers to identify performance gaps and develop strategies in order to close these gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed on all Business Sales Campaigns by coordinating Market wide "kick-off" calls, crafting call scripts, and ensuring proper tracking and reporting. Managed all aspects of off-site Business Banking Events which includes; the event organization, event agenda, workshop development, facilitation, and event host-person Facilitated communication of business products, offers, and processes. 06/2004 to 10/2007 OPERATIONS MANAGER Company Name － City , State Prepared a region of 16 branches for audit by performing a Quarterly Risk Assessment to ensure all internal controls were adequate. Analyzed several reports daily such as Branch Cash Limits, ATM Balancing, and Regulation DD & Z (policy followed) to make recommendations for improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings to train Branch Managers on various operational topics, help write audit responses, and act as an operational expert. Developed branch operational policies and exceptions under the supervision of the State Retail Operations Director. Executed monthly Teller Manager conference calls and in person Operational Integrity training for Teller Managers and Branch Managers in Southeast Michigan and Toledo to train on new and existing operational developments. Education August 2000 Bachelor of Arts : Organizational Studies University of Michigan － City , State Organizational Studies Spring 2012 MBA : Finance Wayne State University － City , State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...).

DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE Professional Experience 09/2014 to Current Direct Client Coordinator- Counselor/ Victim Advocate Company Name － City , State Conducts individual counseling sessions with clients to address social, emotional, and interpersonal deficits related to sexual trauma or abuse. Facilitates psychoeducational support groups consisting of 6 to 10 clients focusing on coping skills, emotional regulation, and sexual abuse recovery. Interacts with out of agency clinicians and external resources such as school or community personnel. Charts and records confidential information in client files. Effectively manages time and caseloads based on agency needs (counseling, court advocacy, groups, community education, etc.) Quickly responds to crisis situations when severe mental health and behavioral issues arose. Conducts outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborates with other programs and community agencies to enhance treatment processes for clients. Properly trained and supervised crisis- line volunteers.Strengthened agency rapport with law enforcement officers, court officials and community service agencies. 08/2012 to 03/2014 Sales Lead Company Name Oversee operations on and off the sales floor while directing employees. Resolve customer complaints regarding sales and service. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Credit Coach"- responsible for tracking the number of store credit cards opened each month, and holding employee training meetings to encourage sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. 07/2010 to 08/2013 District Manager, Salon Manager, Marketing Manager Company Name － City , State Manage staff at multiple tanning salons in the Salt Lake Valley, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Develop and implement product-marketing strategies, including advertising campaigns or sales promotions. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. 11/2012 to 08/2013 Salon Sales and Service Representative Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences. Assist new salon owners in all aspects of the business, including product and equipment purchase, software requirements, licensing requirements, marketing strategies, and more. Estimate or quote prices for tanning beds, tanning bulbs, service maintenance, credit terms, warranties, and delivery dates. Arrange and direct delivery and installation of products and tanning equipment. Consult with clients after sales or tanning bed installs to resolve problems and to provide ongoing support. Education and Training 2017 Master of Arts : Psychology, MFT & PCC Dual Emphasis Brandman University － City , State , USA Currently maintaining 4.0 GPA 2013 Bachelor of Science : Psychology University of Utah － City , State , USA Centennial Scholarship Recipient 3.47 Personal Information Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. *Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. *Build upon relational aspects of his therapy, and recognize small changes in social behaviors. *Participate in dialogue after each session with the program director to continue learning techniques and to review goals. Interests Son-Rise Home Volunteer, September 2013 to March 2014 Skills advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 to March 2014 Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. Build upon relational aspects of his therapy, and recognize small changes in social behaviors. Participate in dialogue after each session with the program director to continue learning techniques and to review goals.

ENGINEERING TEAM LEAD Career Overview Engineering Team Lead with years of experience working at every level and stage of the software development life-cycle. Independently motivated to discover new techniques through self evaluation and improvement. Qualified in coaching individuals and teams on Agile and Scrum principles. Detail-oriented professional with extensive software development experience using a wide variety of languages. Believes success is defined by highest value delivered in shortest amount of time. Qualifications Agile coach Product owner Team lead Scrum master Web application development UI design Relational database design Skills ASP, C#, VB.NET, SOAP, REST JQuery, Bootstrap, CSS, HTML5 MSSQL, MYSQL, DTS, SSIS, SSRS IIS 5, IIS 6 Agile, Scrum, Kanban Objective C, PHP, Perl Accomplishments Designed and prototyped payment processing system for new and legacy applications. Worked closely with product owners and team to ensure project delivery was a success. Served as agile project manager for multiple application build-outs. Each resulting in long term contracts with clients and new sales. Coached engineering teams on agile development methodologies in order to bring estimates within 5% of quoted amounts (down from over 100%). Successfully developed and implemented processes for improving customization delivery and service level agreements. Work Experience Engineering Team Lead Mar 2011 to Current Company Name － City , State Coordinate the product road-map through facilitating planning meetings and preparing feature-sets. Prepare technical architecture proposals for enhancements and integration of existing third party software systems. Design, document and execute engineering procedures, including customization delivery, escalation and technical modernization enhancements. Coach and mentor individuals on principles of software development. Software Engineer Nov 2008 to Apr 2011 Company Name － City , State Responsible for research, design and development of enhancements to web based applications. Ensure agile software development principles are followed through coaching and mentoring development teams. Web Developer Nov 2006 to Dec 2008 Company Name － City , State Develop and maintain web-based applications. Jr. Software Engineer Dec 2005 to Dec 2006 Company Name － City , State Investigate tier 2 level issues. Perform maintenance level development changes. Education and Training Associate of Science , Software Engineering 2015 Milwaukee Area Technical College － City , State , US Working part-time towards an associates under a transfer agreement with MSOE. Principles of Management 2011 MRA － City , State , US

SOCIAL MEDIA COORDINATOR Highlights Microsoft Office (e.g. Word, Excel and Power point) Intermediate knowledge of Photoshop Intermediate Knowledge of WordPress Proficient knowledge of social media platforms (e.g. Facebook, Instagram, Twitter, Polyvore) Proficient in e-ClinicalWorks software, QuickBooks, and Multichannel Order Manager Experience Social Media Coordinator Sep 2015 to Current Company Name － City , State Proposing creative strategy in collaboration with marketing director Adding 45 quality boards on Pinterest and resulting in 47% follower growth Posting on Twitter and Instagram at least once a day Keeping track of social media trends and competition via Alexa Rank and Google Analytics Creating relevant contests to grow brand recognition and excitement. Social Media Intern Nov 2014 to Feb 2015 Company Name － City , State Website and social media optimization Monitoring and posting on blogs, forums, and social networks Online outreach and promotion using Facebook, Twitter, Instagram and email marketing. Bookkeeper Sep 2013 to Dec 2015 Company Name － City , State Inputting vouchers, invoices, checks, account statements, reports, and other records Managing charges and refunds Recording business transactions and key daily worksheets to the general ledger system. Medical Record Clerk Jan 2008 to Jan 2013 Company Name － City , State Transferring patients' data into DOH website Reviewing 500+ records for completeness, accuracy, and compliance with regulations on a monthly basis preparing quarterly reports. Education Public Affairs Communication Baruch College - CUNY － City , State Public Affairs Communication Interests Moma PS1 Warm Up Series 2015 and 2016 New York Cares 2011 Mehr NGO Skills Photoshop, creative strategy, DOH, email, general ledger, Google Analytics, director, Managing, marketing, Excel, Microsoft Office, Power point, Word, networks, optimization, promotion, quality, QuickBooks, Recording, social media platforms, Website Additional Information Volunteer Jobs Moma PS1 Warm Up Series 2015 and 2016 New York Cares 2011 Mehr NGO

ACCOUNTANT Summary To obtain a challenging and rewarding accounting position that will permit the use of my skills, knowledge and education to maximize my full potential while developing additional knowledge and abilities Highlights SAP AS400 CAMS Microsoft Office Suite Experience 01/2013 to 03/2014 Accountant Company Name － City , State Approved and set up new capital jobs into JDE Entering all new assets into JDE and CAMS (upon completion of job) Keeping track of spending to ensure budget compliance Maintaining files for CIP and ensured proper documentation once job was completed. 2. Finance Tag Working with admin managers to remain within budget relating to expenses Acting as a "go-to" person when questions and concerns arise Conducting monthly one-on-one meetings with admin managers and communicated any new policies that were to be implemented. 3. Purchasing Cards Conducted monthly audits of VISA® purchasing cards Ensured compliance with established company policies Making use tax entries when necessary on outside purchases. 4. Other Various Duties Entered monthly journal entries and accruals Reconciled assigned balance sheets and collect/document all balance sheets for LLC, Cargill Inc. and GP Completed government reporting/compliance forms. 06/2012 to 12/2012 Campus Accountant Company Name － City , State 1. Managing Student Accounts Processed various forms of students payments including self-payments, financial aid, military benefits and loans Monitoring the aged trial balance and sending out statements regarding past due accounts Working with students on managing their tuition balances and counseling regarding repayment options Charging correct tuition and other fees on student accounts and communicating with students about current balances on accounts. 2. Inventory Control Ordering books, uniforms and tool kits for each new phase start Passing out all required material and maintaining accurate inventory using the just-in-time inventory method Requesting all instructor materials as needed Responsible with setting up new accounts and inventory for new automotive program. 3. Accounts Payable Coding invoices received by the campus Processing all manual check requests Creating all purchase orders for any new orders. 4. Various Other Accounting Duties Scheduling routine services Depositing monies in the company bank account Performing end of month duties. 12/2010 to 05/2012 Staff Accountant Company Name － City , State Sales and Use Tax- KS, MO and OK Developed and implemented a new strategy in collecting/reporting monthly taxes Trained associates on new tax procedures Maintained responsibility for any necessary amended returns Worked closely with auditors during sales tax audits Monitored invoices and work orders to ensure proper codes are used Accrued tax liability for use tax Closed tax accounts for end of month/year. 2. Fixed Assets Maintained responsibility for the rental side of the company including journal entries, inter-company transactions, depreciation, estimates, warranties and all related reconciliations Worked closely with the accountants of the other entities to ensure that inventory control is properly practiced and implemented Closed fixed asset account for end of month/year. 10/2008 to 11/2010 Senior Finance Associate Company Name － City , State Invoice Processing Processed invoices for vendors as assigned Worked month statements from vendors Assisted with foreign vendors and helped monitor the changing currency rates Monitored checks that were outstanding and followed up with the proper vendor. 2. Warranties and Returns Ensured that all warranties and returns were properly processed. Including matching the costs of repairs compared to what was authorized with the company, making any adjusting entries and reconciling accounts. 3. Assisted with new AP policy for payments Played an important role converting vendors to an ACH payment option in place of traditional paper checks Provided assistance to vendors who needed help navigating the new payment procedures Provided feedback to my supervisors and worked closely with them to make improvements to the new policy. 06/2006 to 09/2008 Staff Accountant Company Name － City , State 1. Oversaw all aspects of accounting for 21 Beauty First retail salons Monitored inventory control procedures and tracked any material variances Worked with store associates during yearly audits and ensured accounts were reconciled Monitored open purchases orders and provided feedback on any known issues Trained new accounting assistants on the proper way to monitor their assigned stores Reconciled cost of goods at the end of each month Closed accounts for end of month/year. 2. Bank Reconciliations Monitored deposits and verified to bank accounts Ensured credit cards balanced and processed any related fees Assisted in developing a new spreadsheet to track bank deposits Reconciled bank accounts for month/year end. 3. Sales Tax Calculated sales tax for all markets and issued payment Monitored product that was used in the salon and accrued use tax as necessary Reconciled tax accounts for the accounting manager at the end of the month/year. Education 1 2009 BBA : Accounting Friends University － City , State , USA GPA: GPA: 3.5 Accounting GPA: 3.5 Business Administration Baker University － City , State , USA GPA: GPA: 3.63 Business Administration GPA: 3.63 Skills Accounting, Accounts Payable, accruals, AP, AS400, automotive, trial balance, balance sheets, Bank Reconciliations, benefits, budget, counseling, credit, documentation, Finance, financial, Fixed Assets, forms, government, instructor, inventory, inventory control, Inventory Control, JDE, Managing, materials, meetings, Microsoft Office Suite, policies, Coding, Purchasing, reconciling, repairs, reporting, retail, Sales, SAP, Scheduling, spreadsheet, strategy, Tax, taxes, year end

DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for "hard to see" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website

CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something.  Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the first 6 months by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor

ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety and Training Coordinator  with management experience and exceptional people skills. Versed in  accident investigation and analysis to develop action plans   and initiatives to address accident trends . Desires a challenging role as a Safety Training Manager . Experience Entrepreneur General Manager , 12/2011 to 12/2015 Company Name － City , State Conducted analysis to address  loss of revenue  which led to complete turnaround . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in new source of revenue . Planned and executed new line of business. Monitored multiple databases to keep track of all company inventory . Managed the daily operations of the gas station. Oversaw sales, inventory and staff monthly. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas station. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads. Safety & Training Coordinator , 06/1995 to 01/2011 Company Name － City , State Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications. Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Tested theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required. Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations. Developed and made recommendation for the purchase of new and improved equipment. Monitored existing equipment and their usage. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained. Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses. Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA). Education Bachelor : Public 2 , December 2007 Barry University － City , State Public 2 Professional Affiliations Member, Small Business Association (2008 - present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation

ASSISTANT TEACHER Summary An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student.  Highlights Excellent classroom management Data-driven curriculum Effectively works with parents  Differentiates instruction Collaborates with Colleagues  CPR/First-aid certified SEI Endorsed  Special Edu. Certified  Dual Certified  Competent in SMARTboard technology Elected member of School Site Council  Experience 09/2014 to Current Assistant Teacher Company Name － City , State Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans. Applied progressive teaching principles to a class of 9 Social-Emotional students.  Taught Social Studies and Math to grade 8. Established and enforced rules for behavior and procedures for maintaining order. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. 09/2014 to 06/2014 Teacher Assistant Company Name － City , State collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting. Created conditions for social-emotional students to make academic and life skill gains.  Kept consistent communication with parents to address student's weekly progress.  09/2013 to 08/2014 Severe Special Education Paraprofessional Company Name － City , State Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans. Supported and modified curriculum in the general education setting, in order to best meet the needs of the student.  Worked 1:1 with severe disabilities.  Provided 1:1 support, as a job coach in an alternative setting.  Assisted the severe special education in explicitly teaching life skills to a group of 7 students.  Education May 2016 Master of Arts American International College － City , State Moderate Disabilities 5-12 SEI Endorsement  3.72 GPA ​ May 2013 Bachelor of Arts Emmanuel College － City , State Bachelor of Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License  History 8-12 Preliminary License SEI Endorsement  Severe Disabilities Initial License * Pending 

HEALTH COACH Summary Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations Achievements Professional Certified Coach credential awarded by the International Coaches Federation, 2013. Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates. Contributing author to the article, "Group Health Coaching: Strengths, Challenges, and Next Steps" in the May, 2013 issue of Global Advances in Health and Medicine. Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 to Current Company Name Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine: November 2011 o Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o "I CARE" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 to July 2009 Company Name Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees. Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk. Wellness Coach and Fitness Specialist May 2006 to October 2008 Company Name Developed coaching as a second and complementary profit center to personal training. Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance. Principal, Life and Wellness Coach. August 2005 to October 2008 Company Name Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning. o Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching. Education and Training Master of Science : Health Psychology , 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home. Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health. Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response. Bachelor of Arts Anthropology University of Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012 : 1 2010 Completion of National Institute of Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008 Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006 Wellness Coach credential awarded by Wellcoaches, 2005 Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management

PAID MEDIA SPECIALIST Summary Enthusiastic employee with a record of high quality work, excellent interpersonal skills, and a strong work ethic. I am seeking a career with a company that values hard work, open communication, and offers opportunities for growth and personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development and employee culture through educational and social events. Experience 08/2016 to Current Paid Media Specialist Company Name － City , State Collaborate with agency partners and marketing leadership to execute Angie's List offline advertising strategy. Responsible for planning and implementing 2017 offline media plan of ~$14M, which accounts for 57% of marketing's membership sales goals. Manage relationship with radio partners, TV media agency of record, and other offline media contacts. Work closely with online marketing team and digital agency partner to align media plans between online and offline tactics, focusing on advanced TV and OLV. 04/2015 to 07/2016 Coordinator Company Name － City , State Supported the marketing leadership team, acting as a liaison across seven marketing channels and among several agency partnerships. Coordinated and executed formal RFP process for digital, creative, and media agency searches that resulted in media buys greater than $50M. Organized quarterly marketing summits with marketing leadership and agency partner teams. Managed monthly marketing department wide meetings for 11 teams, consisting of ~65 employees. Point person for contract management process, and implemented any new software and processes for marketing department, including SharePoint and Procure-to-Pay system. Angie's List top 20% performer Q3 & Q4 2015. 06/2013 to 04/2015 Member Care Trainer Company Name － City , State Constructed training plan to roll out new CRM software to Member Care department managers and approximately 300 Member Care team members. Designed and implemented a modular new hire training program for the Member Care department comprised of six cross functional teams. Successfully on boarded and prepared approximately 300 new employees for various positions including membership sales, customer care, and member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 & Q3 2014). 06/2012 to 06/2013 Member Services Representative Company Name － City , State Provided exceptional customer service answering inbound phone calls from members. Documented member feedback on hiring experiences with service companies. Education May 2012 Bachelor of Science : Management Marketing Communications Purdue University － City , State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV

CONSULTANT Professional Summary Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Licenses New York State Department of Health Nursing Home Nurse Aide Certification Program   Original Certification Date: 5/18/2005 Current Expiration Date: 1/31/14 Certification # 342285200505E Skill Highlights Understands mobility assistance needs Charting expertise Reliable transportation Trained in grooming and bathing assistance Calm and level-headed under duress Medical terminology knowledge Professional Experience Consultant March 2015 Company Name - City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Answered customers' questions and addressed problems and complaints in person and via phone. Built customer confidence by actively listening to their concerns and giving appropriate feedback. CNA August 2007 to July 2013 Company Name - City , State Observed and documented patient status, and reported patient complaints to the nurse. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility, activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. CNA June 2005 to January 2007 Company Name - City , State Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Cashier February 2004 to August 2005 Company Name - City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation, health and safety standards in all work areas. Cleaned food preparation areas, cooking surfaces, and utensils. Took initiative to find extra tasks when scheduled duties were completed. Cashier July 2001 to March 2003 Company Name - City , State Executed cash transactions quickly and accurately. Greeted all customers. Checked out customers and bagged items. Quickly Served shoppers in a prompt, courteous and friendly manner. Gave every customer immediate and undivided attention. Maintained knowledge of current product locations. Consistently received a 100% rate of customer satisfaction. Cashier March 1998 to August 2000 Company Name - City , State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Education and Training CNA Certificate: Certified Nursing Assistant : GED , 2005 Rochester Educational Opportunity Center - City , State , United States Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Effectively interacts with patients and families.

Professional Summary Detail-oriented, enthusiastic educator with over 12 years experience in Higher Education, skilled in designing curriculum for various faculty members with an aim of integrating technology in meaningful ways. Seeking a position as an Instructional Design professional where I can organize, plan, and implement effective educational practices. Exceptional ability to manage multiple projects in a deadline-driven, dynamic environment; Enthusiastic about new ideas and experiences. Experience Special Instructor of Composition Administration June 2008 to Current Company Name － City , State Design first-year Composition curriculum, which assists at least 25 faculty instructors of Composition each semester. Using the Learning Management System Canvas, created a common College Composition course shell template. This involved collaboration with IT in order to design and deliver the most effective course. This is available to any user of Canvas for immediate use. Currently it is being used by 25 faculty members. Modified all documents within the common College Composition curriculum to be accessible and meet ADA regulations. Train, supervise, and mentor new instructors of College Composition, providing them with curriculum which they are to deliver. Implement professional development opportunities and workshops, many of which focus upon effective use of technology within the classroom, including using various Learning Management systems in helpful ways. Serve as a liaison between the English Department and the Center for Advising and Student Achievement as well as the Division of Student Affairs to implement an early intervention and retention program called Early Performance. This entails recruiting participants and creating documents to train faculty how to participate. Plan, implement, monitor, and assess various courses which are consistent with Colorado State University objectives. Design and test instructional methods that utilize technology in the classroom in meaningful ways. Collaborate with a team of Composition faculty to write and organize anthologies to be used in Composition classrooms across the campus (some of which are used across the nation). Supervise, manage, and train new Composition instructors, including planning, organizing, and facilitating a week-long Orientation once a year. Assess and ensure that instructors meet the objectives and goals of their courses. English Instructor January 2007 to May 2008 Company Name － City , State Planned, implemented, and assessed various Composition courses, maintaining University objectives and goals. Planned and facilitated First Year Experience recitations, helping Freshmen understand the culture of UNC and how to be successful in a University environment. Designed and presented a variety of professional development opportunities, including workshops about matching teaching strategies to various learning styles. Improved student writing skills as a tutor in the University Writing Lab. Graduate Teaching Assistant January 2005 to December 2006 Company Name － City , State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) with Dr. Sharon Wilson, one section Designed, implemented, and assessed lessons and assignments for composition and literature classes Collaborated with other instructors about curriculum needs and best practices. Language Arts Teacher August 2002 to July 2004 Company Name － City , State Taught English 9, English 10, Creative Writing, Argumentation and Debate, Mythology and Science Fiction. Designed, implemented, and assessed lessons focused on a variety of writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, and research essays using MLA documentation. Provided assistance throughout the drafting process for the development of writing samples. Maintained strong connections with parents, colleagues, and administration relating to the progress and success of student performance as well as various programs. Sponsored the Forensics Speech and Debate Team throughout the 2003-2004 school year including practices and tournaments. Led several successful individuals to triumph in various categories. Critiqued individual performances and judged at numerous tournaments. Directed a successful winter drama production of "A Christmas Carol" resulting in additional funds for the Drama program. Education Master of Arts : English , DECEMBER 2006 University of Northern Colorado － City , State GPA: Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award English Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award Bachelor of Arts : English Education , DECEMBER 2001 Colorado State University － City , State GPA: Cum Laude English Education Cum Laude CURRENT Certificate for Teaching with Technology and Distance Learning: Colorado State University Online Plus City , State Accomplishments st edition (2009). Professional Development Facilitation Plan and facilitate bi-monthly workshops for continuing Graduate Teaching Assistant instructors; Plan and facilitate bi-monthly workshops for first-year Graduate Teaching Assistant instructors; Established and maintain relationship with visiting professors from Vietnam's Foreign Trade University, offering instruction about Composition curriculum and navigation of the LMS (Writing Studio). Develop materials for dissemination among the Composition Faculty for Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS in Oct 2015: "Pathways to Academic Student Success" EP in 2015: Early Performance and Student Retention: 7 The Role of Composition Instructors" CCCCs in 2014: "Student Perceptions of Power Behind the Podium" PDI in 2013: "How Can Instructors Use Questions to Promote Critical Thinking: Now That's a Good Question" PDI in 2011: "Designing Effective Writing Assignments" MLA in 2006: "Iron Eggs and Iron Ages: Reading Space" SMLA in 2006: "Goddess in the House" Five Cs in 2006: "Research Notebooks" Five Cs in 2005: "Kinesthetic Sentences" Publications In conjunction with CSU Composition Program: Ethics in Higher Education (2013) Internet and Social Media? (2011) Rhetoric of Green 2nd edition (2010) Rhetoric of Green 1 Skills ADA, Canvas, Creative Writing, creative writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition

MARKETING AND COMMUNICATIONS DIRECTOR Core Accomplishments communications plans. Managed budgets from $200k to $10 million. Outstanding work ethic and organizational skills Professional Experience Marketing and Communications Director 01/2014 － Current Company Name City , State Creates compelling, persuasive, relevant, and accurate communications content that increases the public's engagement with the organization (in collaboration with members of the National Marketing and Communications cohort) and build community support for improving schools in Seattle and across the state; Develops and executes a robust marketing and communications strategy in collaboration with the Seattle Executive Director, Government Affairs Director, and Seattle Organizer to ensure high-impact communications, earned media, and strong support of all Stand for Children Washington efforts; Conducting market-specific, qualitative research to inform strategic communication outreach to target audiences; Develops and implements a comprehensive public relations strategy to strengthen and elevate Stand for Children's brand, elevate and effectively message our policy and electoral campaigns across the state Associate Director of Corporate Relations 01/2009 － 01/2013 Company Name City , State Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Entrepreneurs Liaised with education organizations such as: Washington STEM, WestEd and Education Pioneers Led all communication activities: marketing, public relations and social media Pitched stories to journalists for prospective companies Managed media profile of executives Developed and managed speaking plans for Black Girls CODE CEO Created branding materials and overall messaging Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Planned and organized companies proactive presence in several communication channels, including - traditional media channels, online, social media, business/commercial events, conferences and industry meetings Worked in collaboration with media houses to develop new ways and strategies for attracting media audiences and the general public British Virgin Islands Led a five-person cross-functional team in strategic planning, including building private sector relationships, conducting negotiations, and managing budget and house targets Developed and maintained relationships for the Ministry internationally with over 22 countries Designed a communications/marketing strategy for the Ministry (press releases, talking points, briefings and white papers) Instituted a communication program to convey the specifics of the Securities and Investment Business Act of 2010 to the financial community Worked with cross-functional partners in finance, policy, legal and marketing on diverse communications matters ranging from media strategy to crisis management for the ministry Prepared briefings for the Deputy Premier and managed executive spokespeople for the ministry Lead negotiator for the Tax Information Exchange Agreement program Expanded the international business development program Represented the Ministry of Finance at numerous international conferences/meetings Senior relationship manager for mission critical corporate sponsors Cultivated and solicited philanthropic partnerships Identified prospects, developed and proposed strategies for the cultivation of major financial institutions Managed corporate-sponsored local programs and distance learning events Developed investment curricula with the Director of Corporate Relations Maintained and strengthened affiliation with the organization through activities with investment and international related grant making programming Represented the organization at various financial industry events nationally New York Director for Management and Planning 01/2008 － 01/2008 Company Name City , State New York, NY/Paris, France New York Director for Management and Planning Led the establishment of the New York Office; oversaw operating budget of $10 million Secured a grant for $440k from the Bill and Melinda Gates Foundation Developed a programmatic assessment and evaluation tool that streamlined the contract management process and improved performance from suppliers Maximized financial performance by managing compliance and ultimately decreasing staffing costs Developed and implemented new operating plans, policies, programs and procedures Served as the liaison and primary point of initial contact for internal (Board of Directors) and external constituencies on all matters pertaining to the office of the Paris Director Drafted speeches, presentations, lectures, and policy documents on issues related to the work of the organization Ensured that office operations were in compliance with policy provisions and standards Ensured registrations and license procedures were up to date internationally Managed a variety of special projects for the Department Governance Manager 01/2006 － 01/2008 Company Name City , State Organized and coordinated governance activities and worked directly with the Chief Executive Officer Served as the liaison to the Board of Directors Edited grant proposals, participated in the grant proposal process Tracked the priorities and developments of various boards that affected the organization Represented the CEO in both internal and external settings Education Masters : UNIVERSITY OF PENNSYLVANIA - Public Policy City , State , US UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters in Public Policy, May 2003 GPA 3.8 Wharton Business School - Corporate Finance and Marketing Wharton Business School courses in Corporate Finance and Marketing Bachelor of Arts : Annenberg School of Communications - Comparative Government City , State , US Annenberg School of Communications courses in communications SMITH COLLEGE Northampton, MA Bachelor of Arts, May 1999 Major: Comparative Government Certificate : NORTHWESTERN UNIVERSITY, Kellogg School of Management - Marketing/Leadership Executive Program City , State , US NORTHWESTERN UNIVERSITY, Kellogg School of Management Certificate Marketing/Leadership Executive Program, July 2007 Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter and numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, and the Caribbean Certifications Certificate Marketing/Leadership Executive Program, Chicago, IL Professional Affiliations Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Presentations online, social media, business/commercial events, conferences and industry meetings Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Skills Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance

LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse with 15 years in providing direct care under RN and MD supervision in diagnosis, treatment prescription and follow-up with patients from pediatrics to geriatrics. Additional expertise includes management and staff supervision. Strong desire to focus on preventative care and health education. Energetic and motivational and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes.  Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare  Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes ​ Education 2012 Bachelor of Science : (Pre-Med) Foundations in Counseling Samford University － City , State , U.S 2009 Pre- Nursing RN Lawson State Community College － City , State , U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City , State , U.S Experience 01/2017 to 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and medications per MD orders  Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. 01/2015 to 09/2017 License Practical Nurse Company Name － City , State Travel nurse to different nursing homes and hospitals Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided patient diagnosis under strict time constraints. Evaluated patients presenting with asthma, appendicitis and hernia. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift. Treated patients with strokes, head traumas, comas and intracranial hematomas. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Assisted patients with multiple chronic diagnoses including COPD and asthma. Completed clinical rotations in Geriatrics. Administered medications and assisted in diagnostic testing for HIV-positive patients. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. ​ 02/2015 to 01/2017 LPN- Woundcare Nurse Company Name － City , State Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. Managed team of medical support personnel. Provided patient diagnosis under strict time constraints. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management, wound care management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Organized, updated and maintained over 200 patient charts. Skillfully performed suture removals for patients of all ages. Maintained patient charts and confidential files. 01/2012 to 02/2015 Correctional Nurse Company Name － City , State Managed and treatment of patients in an correctional setting providing sick call daily and triage care. Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and mediation. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Tested glucose and administered injections. Maintained patient charts and confidential files. Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.

HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual with over 20 years' experience successfully managing a myriad of diverse enterprises. Major strengths include the ability to rapidly set-up, organize, and oversee new offices, provide expert document control, excellent meeting planning skills, and the ability to liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored the operation of eleven Renewable Wind projects implemented the process for hiring, documentation control between owner and contractors, complete set-up of the office facility on site.  Monitored all expenses to ensure they did not exceed the budget Human Resources: Structured the HR Handbook for all craft employees out on the project  Structured the hiring process  Mentored and trained office staff Operations Management: Managed personnel Liaison between owner, contractor, and sub-contractor Monitored daily progress out in the field Professional Experience Company Name January 2015 to Current HR Director/Administrator Responsible for the HR department and supervising administrative staff and trained support staff. Handled all hiring and payroll. Reviewed all invoices for appropriate documentation. Managed the construction of the new office for Forbes Bros Inc in the Houston office. Facilitated the start of the company in Houston. Company Name January 2013 to January 2015 Executive Administrator Responsible for preparing reports and financial data, training and supervising other support staff, and customer relationships. Prepared all bid proposals as well as administrated daily affairs. Company Name January 2010 to January 2013 Senior Administrator Assist in the development of processes for support functions within the group. Compiled and analyzed financial information for the transmission project. Ensured that project contracts and bids were completed and filed on time. Reviewed all invoices for appropriate documentation and approval prior to payment. Provided master document control and coordination for several concurrent transmission projects, including all information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, and government agencies. Served as the main point of contact between contractors and all L-Con personnel. Provided company HR functionality at the site. Supervised an office staff of 15. Site Office Administrator E.ON Climate and Renewables 2006-2010 Responsible for all aspects of site office administration for E.ON's largest wind power construction site (in Roscoe, TX), comprising over 750 MW of wind power and over 2010 employees, contractors, and subcontractors. Provided master document control and coordination for several concurrent wind projects, including all information flows between the owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, and governmental agencies. Served as the main point of contact between contractors and all E.ON personnel. Provided company HR functionality at the site. Company Name January 2005 to January 2006 Administrative Assistant Managed office for Airtricity's US flagship Forest Creek and Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing all document control, site office management, site HR needs (including timesheets and expense reports), and acting as meeting planner / facilitator for periodic staff / VIP site visits. Manager of House Accounts Total Design on Marble & Granite 2002-2004 Acted as liaison between customers and sales staff. Established customer service procedures to ensure quality. Provided operational expertise on the day-to-day management of business. Supervised a staff of ten persons, with the responsibility of overseeing all installed granite projects for quality assurance. Company Name January 2001 to January 2002 Administrative Assistant Assistant to the president of the company. Responsibilities included insight to all new business ventures to ensure timely completion and adherence to budget. Set up procedures for analyzing all financial information to determine the business expansion strategies. Education University of New Mexico BA : Business/Finance Business/Finance Volunteer- Food Bank and member of Chamber of Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission

CONSULTANT Professional Profile To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA Excel - Pivot Tables, VLookup Experience July 2015 to September 2015 Company Name City , State Consultant Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s. Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy. Assist in tax related projects. March 2010 to January 2015 Company Name City , State Senior Tax Accountant Reviewed the U.S. foreign tax credit and related calculations under Sec. 901, including foreign tax receipts, computing foreign source income under Sec. 904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S. income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S. Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings. August 2005 to February 2010 Company Name City , State Tax Assistant Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S. federal return Form 1120 for U.S. entities with foreign operations. March 2004 to May 2005 Company Name City , State AR/AP General Cashier Received checks, made deposits and posted them to corresponding invoices. Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash. Education May 2005 Webster University City , State Finance M.B.A Finance 2001 Webster University City , State Mathematics Bachelor of Science Mathematics 2001 Webster University City , State Journalism Bachelor of Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis

COMMUNICABLE DISEASE SPECIALIST Summary Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information. Highlights Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management Knowledge of emergency preferred and Incident Command Systems (ICS) Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner Experience /Knowledge of HIV and STD Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures Experience Communicable Disease Specialist January 2014 to December 2015 Company Name - City , State Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases. Performs investigations, data collection, analysis, and interpretation. Performs reporting and surveillance activities. Prepares documentation of all communicable disease case investigations occurring within the district. Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS. Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting. Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS. Placement Specialist February 2013 to December 2013 Company Name - City , State Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers. Collaborated with law enforcement when children were physically removed from caretakers. Testified in court as to the level of risk to children placed in the agency's legal custody. Ensured that the children were placed in permanent stable families within as short a time frame as possible. Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement. Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient. Sexual Assault Response Coordinator August 2010 to May 2011 Company Name - City , State Ensured that victims of sexual assault received appropriate and responsive care. Tracked the services provided from the initial report through the final disposition. Advocated to ensure the views of the victim were considered in the decision-making process. Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training. Conducted sexual assault case management to ensure all services offered or received were documented. Chaired the monthly case management meeting to improve reporting effectiveness. Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually. Administrative Assistant November 2009 to August 2010 Company Name - City , State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel. Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation. Assisted in the maintenance of leave records, and time and attendance records on a weekly basis. Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed. Demonstrated the ability to communicate effectively, orally and in writing. Healthcare Finder October 2007 to August 2008 Company Name - City , State Triaged all incoming specialty health care referrals/authorizations in order of priority for processing. Electronically entered TRICARE beneficiaries' medical information into a government database. Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry. Monitored outstanding pended authorization referrals for timely completion. Communicated with all disciplines of the medical and military community. Identified and directed military family members to the most appropriate, cost effective medical care. Connected with customers to deliver an optimal customer experience. Education Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC Bachelor's : Health Science Columbus State University - City , State Health Science Skills Effective and strong communicator (written and oral) skills Organizational ability and multi-tasking skills Problem solver – Creativity and forethought in anticipating and solving complex project issues Ability to respond in a flexible manner and reprioritize work as situations change Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ability to work independently and as part of an effective team environment Ability to maintain the security of sensitive and confidential information

SENIOR MANAGER Skill Highlights Windows / Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries. In North America, TCS is headquartered at New Jersey and employs over 30,000 employees. A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India. Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process. Hands-on experience in recruitment in the IT and IT Services. Most productive in a fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills. Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America. Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process. My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management. Company Name Senior Manager 03/2007 to 09/2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group - BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin. Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days. Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days. Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates. Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days. Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14. Human Resource Relationship Manager for all BPS associates in the North America Geography. Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers. Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines. Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical. To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team. Company Name 03/2007 to 09/2008 03/2007 to 09/2008 Work Location Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals. Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests. Roll out of associate incentive plans across business unit for associate retention. Education Post Graduate Degree MS - HRM : Human Resources 2007 ICFAI University [Dehradun] , From ICFAI School of HRD , City , India Human Resources Bachelor of Science : Information Technology Science and Commerce BSc I.T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US. Interests 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey Design, time management Additional Information I have a valid H1B visa to be employed in the US. XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable

SUPERVISOR ACCOUNTANT Professional Summary Ability to work in a fast paced, deadline driven environment, independently or as a team. Core Qualifications Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 - XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), and Business Objects. Experience Supervisor Accountant July 2015 to Current Company Name － City , State Performed financial reporting activities for the Ichthys Project. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance/FCPA - Quarterly testing of internal controls. Responsible for preparing budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Ichthys. Prepare PowerPoint presentations, charts, and graphs. Attend Monthly and Quarter PSR/PFSR meeting. Performance of ad-hoc request and special projects as required. Lead Accountant July 2008 to July 2015 Company Name － City , State Performed financial reporting activities within the Government, Infrastructure and Minerals product line. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance - Quarterly testing of internal controls. Assist with budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Infrastructure and Minerals. Assist in preparing PowerPoint presentations, charts, and graphs. Performance of ad-hoc request and special projects as required. Senior Accountant December 2007 to June 2008 Company Name － City , State Review the SSC general ledger accounts and make correcting entries. Performs account analysis and reconciliation. Create and maintain ad hoc reports and reporting databases such as Access and Excel. Monitor SSC process execution for SOX compliance, and coordinates testing activities with auditors. Generate and analyze process performance metrics. Assists in developing and testing automated tools such as Lotus Notes and SSC webpage. Assist in preparing PowerPoint presentations, charts, and graphs. Reconcile intercompany balances with 18 sister companies. Prepare accounts payable accruals. Reconcile AP accruals, payroll transactions, and fixed assets. Set up fixed assets in JDE for depreciation expense. Pay monthly lease for vehicles and gas cards. Prepare monthly financial reports and tax packages. Prepare monthly forecast analysis and summary variance explanations. Senior Financial Analyst October 2005 to October 2007 Company Name － City , State 20th Century Fox Home Entertainment one of the world's most recognized and respected producers and distributors of films and television programs) Researched and analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position by using multiple schedules (e.g., sum cost, revenue and contribution), forecasted month-to-date, prepared and analyzed monthly forecast, prepared quarterly forecast statements and presented findings to senior management. Prepared, maintained and reviewed forecasts. Set up projects in PeopleSoft. Performed month-end close activities. Individually analyzed and prepared production actual. Analyzed and prepared month-to-date and year-to-date variance explanations. Prepared journal entries and coordinated with senior management to input book entries into People Soft. Performed financial analysis as requested. Prepared licensee royalty statement to be uploaded into Atlas. Prepared and processed journal entries to be uploaded into PeopleSoft. General Accountant June 2005 to August 2005 Company Name － City , State Supervised over a 120 different accounts within the United States by using Nanovision. Adjusted journal entries to balance general ledger. Handled bookkeeping monthly byusing Nanovision and Excel. Provided bank reconciliations for month-end closing statement for each account. Accountant September 2004 to January 2005 Company Name － City , State Oversaw accounts receivables operating and approval process to support production of over 150 checks weekly. Authorized check signer, approved all wire transfers over $1M. Adjusted journal entries to balance general ledger. Contributed to annual budget process, working with various department heads to review historical activities, trends, and future obligations. Handled 1099 Miscellaneous tax issues. 2005) Managed month-end closing cycle. Education Master of Business Administration : Business Development Strategy, Management , May 2008 Pepperdine University, Graziadio School of Business and Management － City , State Business Development Strategy, Management Bachelor of Science : Finance Spanish , May 2004 University of New Orleans － City , State Finance Spanish Languages Fluent in English and Spanish (proficiency has decreased due to moderate use). Skills Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent in English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written

SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation

S ENGINEERING INSTRUCTOR Summary Seeking an Internship/Co-op in the field of Electrical/Instrumentation & Control Engineering for Spring & Summer 2017 Highlights MATLAB, Simulink, Siemens PSS@E, Power World, ETAP, LabVIEW, Multisim, RT-LAB, C++, MS office. Certificate in Industrial Automation & Control from Apollo Knowledge Institute. July 2012 - Sept 2012 Skills acquired in PLC programming (Allen Bradley & Siemens PLC), HMI, SCADA, Servo drives, VFD, Hydraulic & Pneumatic control system. Experience Engineering Instructor Company Name Jun 2016 to Jul 2016 Instruct and supervise high school students to build engineering projects. List of projects: http://www.bluestampengineering.com/meet-the-students/palo-alto-16/. Graduate Teaching Assistant City , State Company Name / Jun 2015 to Current Assist professor in teaching courses Control system, Electrical & Electronic circuits, Computer based industrial power system protection, & Introduction to C++ programming. Instrumentation & Control Engineer City Company Name / Oct 2012 to Dec 2014 Execution experience with DCS (Honeywell Experion PKS (C300 controller)) & ESD systems. Supervised all Electrical & Instrumentation Installation & Commissioning activities including Control & motor loop check, Panel testing, Field Instrument & Control Valve testing of Shah Gas Development Project, Abu Dhabi, UAE. Prepared all engineering documents such as Instrument Index, Instrument & Control Valve Datasheets, Cause and Effect drawings, Hook up Drawing, MTO, Material Requisition, Vendor offer evaluation, Technical write up, preparation of control system philosophy, FAT procedure etc. IEEE, API, ISA, IEC, NEC standards.). Intern City , State Company Name / Dec 2011 to Dec 2011 Interacted & worked with plant operator and chief engineer on SCADA, HMI, PLC, control panel wiring, flow, pressure, level transmitter & control valves. RESEARCH & PROJECT Research on "Dynamic Stability of Grid-Microgrid interconnection system using Fuzzy Logic Controller". To design a fuzzy logic controller to limit the switching transients and enable a smooth transition of Microgrid from Islanded mode to Grid-connected mode. Matlab/Simulink-Simpower system and Opal-RT for simulation) Project on "Close loop traffic control system using PLC (Programmable Logic controller)". To control the time period of traffic lights based on density of traffic using PLC (used LG PLC for simulation). Education Master of Science : Electrical Engineering University of Houston May 2017 City , State Electrical Engineering 3.85 Digital Control System, Linear Multivariable Control System, Smart Grid Technology (Convex Optimization, Unit commitment, Economic dispatch), Industrial Power System Protection, Power System Analysis. Bachelor of Technology : Instrumentation & Control Engineering Nirma University May 2012 City , India Instrumentation & Control Engineering 3.5 Analog & Digital systems, Control System Design, Power Electronics, Instrumentation System. Certifications Certificate in SPI Intools from Smart Brains Engineering Pvt. Ltd. April 2014 - May 2014 *Skills acquired in SPI Intools, AutoCAD. Professional Affiliations IEEE April 2015 - Present Skills API, Apollo, AutoCAD, Automation, C++, C++ programming, com, Controller, Electronics, engineer, engineering projects, FAT, Drawing, http, ISA, LabVIEW, Logic, MATLAB, MS office, NEC, Optimization, philosophy, PLC programming, PLC, RESEARCH, SCADA, Siemens, Siemens PLC, simulation, System Design, System Analysis, teaching, wiring Additional Information AWARDS, ACHIEVEMENTS & PUBLICATION *12th Annual Graduate Research Conference (GRC 2016, UH), 'Fuzzy controlled VSC of Battery storage system for seamless transition of Microgrid between grid-tied and islanded mode: 1-2' *Runners up in Robocon 2010, India (International level Robotics event organized by Asia - Pacific Broadcasting Union). *Graduate Tuition Fellowship, University of Houston 2015 - 2016.

ACCOUNTANT Professional Summary Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge. Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, and critical thinking skills Proficient in Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant , 04/2020 to Current Company Name – City , State Prepares necessary adjusting journal entries and period end financial statements. Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations. Processes journal entries and performs accounting corrections to ensure accurate records. Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping. Prepares governmental reports in compliance with strict standards. Branch Service Specialist , 11/2017 to 04/2020 Company Name – City , State Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts. Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order. Assessed caller accounts to determine member benefits, identify service needs and resolve issues. Cashier , 09/2012 to 06/2017 Company Name – City , State Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Mentored new team members on POS system operation, customer service strategies and sales goals. Completed sales in excess of $10,000 with near-zero error rate using POS system. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Completed tasks quickly and handled multiple responsibilities at the same time. Education Bachelor of Science : Accounting and Finance , 03/2020 Oakland University - City Dean's List January 2020 Associate : Accounting , 11/2016 Macomb Community College - City Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, and critical thinking skills Proficient in Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant , 04/2020 to Current Company Name – City , State Prepares necessary adjusting journal entries and period end financial statements. Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations. Processes journal entries and performs accounting corrections to ensure accurate records. Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping. Prepares governmental reports in compliance with strict standards. Branch Service Specialist , 11/2017 to 04/2020 Company Name – City , State Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts. Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order. Assessed caller accounts to determine member benefits, identify service needs and resolve issues. Cashier , 09/2012 to 06/2017 Company Name – City , State Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Mentored new team members on POS system operation, customer service strategies and sales goals. Completed sales in excess of $10,000 with near-zero error rate using POS system. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Completed tasks quickly and handled multiple responsibilities at the same time.

SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys for Tots, March 2007 Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys for Tots, March 2007 Pee Wee Kickball , Assistant Coach, 2014-2015 Awards Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee of the Month, Brueggers Bagels Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player Additional Information I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government)

SENIOR DIGITAL DESIGNER Experience 02/2012 to Current Senior Digital Designer Company Name － City , State Provided designs and creative direction for custom content in Best Buy's Digital Weekly Ad. Worked as a leader in following brand standards and best practices while exploring new designs. Designed vendor-paid premium ad space and special promotions. Led weekly client meetings to review and assess content and plans for the weekly ad. Built and edited wireframes to lay out product, promotional messaging, and video content for the best user experience. Directed product photo shoots on-set, both with and without talent/models. Designed covers and internal pages for Best Buy's weekly newspaper ad and buyer's guides. Directly managed, reviewed work of, and mentored production artists. Worked closely with internal project managers and QC team to ensure all deadlines were met and final product was launched and functioning properly. Collaborated with front-end developers on new animations, designs, and site functionality. Served as backup to front-end developer, working with basic HTML and CSS code. 07/2011 to 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City , State Edited and optimized client-provided digital art files to produce high quality digital, lithographic and flexographic print materials. Worked with CSRs and prepared customer and pressroom proofs to ensure accuracy of image quality, color, text, and layout. Operated and maintained multiple plating machines and software calibrations to prepare plates for a range of different sized lithographic presses and substrates. Verified both plates and pressroom proofs for quality and accuracy before sending to press. 05/2011 to 11/2011 Production Artist/Graphic Designer Company Name － City , State Partnered with Best Buy Mobile marketing team to design, refine and produce in-store signage, weekly flyers, traditional and digital billboards, and other quick-turn promotional materials. Produced print-ready art for store grand openings and special promotion flyers and coupons. Designed icons representing brand promises to be used in retail stores. Created concepts for cover and interior pages to monthly Buyer's Guide catalog. Provided design and production assistance for presentation materials as needed. 02/2010 to 07/2010 Freelance Production Artist Company Name － City , State Designed and created customized products using a variety of resources and media to meet customer specifications and timelines. Prepared digital art files including reviewing text, checking image quality, fonts and crop marks to ensure print integrity for projects using large-format flatbed and roll-fed printers. Managed e-mail accounts and FTP site for incoming orders, downloaded artwork, wrote up job tickets and communicated directly with customers regarding file issues and project specifications. Created, programmed and executed dielines for digital cutter/router using a variety of software to ensure precise cutting on the finished product. Provided graphic design services to customers in need of artwork. 03/2009 to 12/2009 Production Artist Company Name － City , State Effectively managed multiple projects and timelines for temporary and permanent in-store and POS signage; built final print ready files in alignment with Best Buy's brand strategy. Collaborated with Art Directors and Project Managers for event and special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards and style guides by reviewing layout and adjusting as necessary while maintaining the integrity of the vendor's images. Preflighted files for proper resolution, layout, and specifications and created hi-res PDFs according to current standards to send to print vendor. Packaged and sent files to international print vendor for translation and approval; provided direction on layout as necessary to comply with international corporate standards. Built design mock ups and presentation boards as needed. 03/2008 to 03/2009 Digital Prepress Operator Company Name － City , State Managed time and workflows to preflight and process digital files for direct-to-plate, direct-to-screen and digital presses to maintain productivity and quality. Worked cross-functionally with production artists, designers, job planners and outside vendors to troubleshoot and prepare artwork for production and ensure high quality store signage. Performed color calibration and adjustment for large-format digital press; ensuring accurate reproduction of Best Buy brand colors, both Pantone and process. Provided prepress/production support to in-house press operators, designers, and external vendors. Software Expertise Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor of Fine Art University of Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video

SENIOR BUSINESS DEVELOPMENT MANAGER Executive Profile Experienced sales executive focused on helping others unlock their untapped potential. As a result of our interactions, my clients will tell you they receive expert, trustworthy, candid, and objective business advice to make the right decisions for themselves and their organizations. They gain clarity of purpose, have increased confidence in their decisions, and are comforted knowing they are better positioned to succeed. Skill Highlights New business acquisition Solution development Drive for results Client relationship management Industry thought leadership Executive presentations and communications Integrity and trust Ethics and values Personal learning Customer focus Priority setting Motivating others Core Accomplishments Gartner Winners Circle 2013, 2015 (anticipated) ESI International: 2011 Government Sales Contributor of the Year ESI International: 2009 Top New Revenue Producer ESI International: 2008 Business Development Manager of the Year ESI International: 2007-2011 Gold Club Attainment ESI International: 2005-2006 Quota Attainment ExecuTrain: 1996-1997 Caribbean Club Professional Experience Senior Account Executive December 2012 to Current Company Name - City , State Field sales role responsible for both direct client contract value retention as well as growth through contract expansion and the introduction of new products and services. The territory for this role includes specific major client accounts within State of California government and carries a sales quota of $1.25 million+ of contract value and responsible for: Consultation with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's products and services Account management with outcome of increased customer satisfaction and increase in retention & account growth Mastery and consistent execution of Gartner's internal sales methodology Proficient in account planning and understanding of territory management Manage forecast accuracy on a monthly/quarterly/annual basis Maintain competitive knowledge & focus Ability to demonstrate senior sales member leadership through coaching, mentoring developing sales AEs Senior Business Development Manager January 2010 to December 2012 Company Name - City , State Similar responsibilities to those of Business Development Manager (below), with elevated quota and account management expectations. Currently serve as Chairperson for ESI's Salesforce.com Governance Council, which identifies business performance goals, business processes and associated metrics that will be supported and managed through the Salesforce.com application platform. The Council consists of representatives from key stakeholder groups within the organization. Significant achievements include: 2011 Government Sales Contributor of the Year Sale and oversight of IT project management consulting services engagement with State of California, one of the largest of its kind in ESI's 30-year existence. Achieved Gold Club status in 2010 (138% of $1.65M sales quota) and 2011 (112% of $2.5M sales quota). Chaired ESI's Salesforce.com User Council in 2011. Business Development Manager March 2004 to December 2009 Company Name - City , State Responsible for growing ESI revenues and annual quota attainment by selling project management, contract management, and business analysis training / professional services to large military and state/local government entities in the western US and Pacific Rim. Focus shifted exclusively to state and local government clients in Jan 2007. Overall territory responsibilities include: Developing annual sales plan for assigned existing and targeted accounts and for designing customer-specific, value-based solutions to ensure that monthly sales objectives for new revenues are attained. Developing profiles of targeted customer prospects and formulating customer contact strategy that includes face-to-face meetings, industry association membership, and/or trade show participation. Developing territory management plan that links quota commitment to forecasted revenue opportunities, identifying any gaps and designing targeted approaches to fill the gaps. Executing business sales plan and tracking performance of successfully closed leads and opportunities. Conducting fact finding (through business periodicals and web sites) to determine prospect needs. Significant achievements include: ESI Business Development Manager of the Year for 2008 Top New Revenue Producer for 2009 More than doubled inherited annual territory revenue from 2004 to 2006. Exceeded quota expectations each year after initial year in sales territory - five consecutive years (2005-2009); 137%, 136%, and 129% in 2009, 2008, and 2007, respectively. Achieved Gold Club status every year starting with 2007. Vice President of Sales / Partner December 2002 to March 2004 Company Name - City , State Responsible for leading the SkillRamp (formerly ExecuTrain Southwest) sales team in growing IT technical certification and training program revenues to Fortune 1000 corporations and large government clients in California, Nevada and Arizona. Also responsible for personally managing a sales territory comprised of commercial and government accounts in California and Nevada. 1.2M revenue goal for 2004. 1 in sales revenue among all SkillRamp account managers for 2003. Vice President of Sales / Partner January 1999 to December 2002 Company Name - City , State Owner/Partner with Las Vegas business, focusing on direct client relationships for IT technical certification and training programs to major corporate and government clients. Drove territory sales from plateau of $40K-$50K/month to over $100K/month within 150 days of territory assignment. Acquired 15 % market share from long established competitor. Pushed local office sales to $200K+/month. 2001 Revenue Sold: $1.35M 2000 Revenue Sold: $1.42M 1999 Revenue Sold: $978K. Education Master's Certificate : Project Management , 2006 The George Washington University - City , State , USA Master of Business Administration : 2017 Brigham Young University - City , State , USA The BYU Marriott School of Management's Executive MBA program is designed to provide broad management training with six core areas of study: finance, operations, international business, accounting, organizational behavior, and marketing. The curriculum is supplemented with hands-on work experience and the opportunity to immediately apply and test management theories and newly acquired skills. Bachelor of Arts : French University of California - City , State , USA GPA: 3-time Dean's List 3-time Dean's List, College of Engineering; Completed majority of requirements for Bachelor of Science degree in Electrical Engineering. Additional Information Enjoy spending time with my family, serving in my church and community, and European travel. Passionate Francophile, speaker of French, and assembler of Legos.

SALES ASSOCIATE Summary Outgoing and people-oriented person who effectively develops lasting professional relationships with clients and customers. Highlights Quick learner Outstanding customer service Business management Team player Inventory control familiarity Strong organizational skills Active listening skills Strong leadership skills Accomplishments I learned how to communicate with staff as well as customers. I have a very enthusiastic personality and can make the people around me happy and excited.  It is my full believe that there is no "I " in Team. I would have never been able to achieve all of the wonderful goals by myself it takes a wonderful group of people to achieve the highest goals. Experience 01/2017 to Current Sales Associate Company Name － City , State Help customers, run the registers,  throw freight, help with shelf resets, make sure things are clean and organized.  08/2016 to 12/2016 Sales associate/ad's superviser Company Name － City , State Key holder, Help with customers needs, run the registers, throw the freight, I also overseen the ordering and set up of all the ads for each month.  05/2014 to 01/2015 Indepentdant Contractor Company Name － City , State document reviews, computer skills, also had to learn fast and be self motivated 10/2002 to 04/2015 Manager Company Name － City , State Built schedules, set goals, inventory, cash handling, over seen a group of people, customer service, employee services In the six years I grew the salon with a 150% increase in customer counts as well as 30% sales growth, we meet and overcame several goals including topping the chart for top salon in the state of Utah. ​ Education 2000 High School Diploma : General South Summit High School － City , State , Summit 2002 Cosmotology Heiritage College of Beauty － City , State Skills I have has some extended classes in interviewing and hiring of staff as well as Goal setting and the follow through with staff as well as with the store.  Over 15 years of experience with not only the building of a schedule but also the maintaining of one.   I am very good with encouraging the staff to set high expectations for themselves as well as helping them to achieve the goals.   I also took a couple of seminars on problem solving in the work place which extended from staffing, schedules, and customers.  

LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present *AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care

FINANCIAL INSTITUTIONS EXAMINER Summary Well-regarded professional with proven record in analyzing statistical data and financial documents, providing comprehensive assessment of overall health of financial institutions. Meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fast-paced, time-sensitive environments. Skilled relationship manager - fluent in both English and Spanish - who is effective in engaging others to progress project goals. Highlights Financial analysis Capital market trends Financial forecasting Risk management expertise Budget Analysis Cash flow analysis Application of GAAP regulations Financial modeling Variance Trend Analysis Experience Financial Institutions Examiner Mar 2011 to Jan 2015 Company Name － City , State Conducted examinations of financial institutions (records and operations) to verify adherence with relevant laws and regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) rules. As subject matter expert, conducted training, coached team members, and compiled/reported results while managing stakeholder relations. Assessed adequacy of assets and liabilities risk management policies and practices, including liquidity and sensitivity to market risks; and net interest margin level and trends. Assessed adequacy of institution's lending administrative and underwriting policies and practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; and allowance for loan and lease losses' levels and methodology. Reviewed and evaluated quality of credits ranging from $100 thousand to $25 million, assessing the adequacy of lending practices and level of risks within the lending area of the bank. Reviewed legal lending documents to determine adequacy of content/structure, covenants and performance/compliance with pertinent terms as well as assessing quality of administrative practices, such as disbursements, tracking of insurance, payment of taxes, request of financial information; others. Evaluated the adequacy and strength of financial institution's corporate and capitalization structure, as well as business initiatives and future prospects. Evaluated financial institution's practices; the adequacy of internal controls and procedures; the general character of management; and compliance with consumer protection, and safety and soundness standards. Evaluated adequacy of audit practices and workpapers, and performed offsite reviews and analyzed audited financial statements. Reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund. Assessed the accuracy of depository institution's financial regulatory reports, and evaluated level and trends in financial performance. Evaluated business impact analysis and risk assessment to determine if residual risk is acceptable. Reviewed and evaluated the adequacy of the financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office of Foreign Assets Control (OFAC) programs, as well as Information Technology (IT) and Information Security Systems. Assessed compliance with fair lending, civil rights laws and regulations, and the Community Reinvestment Act. Participated and evaluated CAMELS components and other specialty areas on examinations of financial depository institutions with total assets ranging from $100 million to $20 billion. Provided on-the-job training to less experienced staff members. Compiled, composed, edited or proof read and evaluated comments for inclusion in final report. Prepared final reports and drafts memos to communicate status of the examination/project. Cited and supported apparent contraventions and violations of regulatory guidance when necessary. Researched and gathered information from a variety of technical and regulatory materials to recommend corrective action; and explained verbally and in writing the application of laws, regulations and practices covering a technical specialty area. Assessed depository institution's financial performance, strategic plan, budget process, and contingency funding plans. Assessed and evaluated adequacy of institution's accounting practices and independent review programs. Identified incorrect accounting entries/data entry postings. Admissions Advisor Nov 2008 to Nov 2010 Company Name － City , State Led recruitment activities and provided support to new and continuing students. Implemented recruitment plan to achieve budgeted goals each term. Analyzed past recruitment patterns/projected leads, establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met. Assisted new and continuing students, reaching out and providing guidance that helped them progress through programs. IT Specialist Intern Oct 2007 to Feb 2008 Company Name － City , State Provided technical support to all users, assisting with virus response/resolution, security patches, and application needs. Monitored progress and testing status of 2000+ new applications, serving as bridge between developer and clients to keep stakeholders informed. Tapped as member of Vista and Office deployment team, Researched technical issues and documented solutions for user problems. Assisted with data analysis to identify appropriate participants for various pilot deployments. Department Administrator/Dental Assistant Apr 2003 to Apr 2007 Company Name － City , State Served as part of dental assisting team for residents in the prosthodontics and general dentistry program. Handled range of administrative duties for department. As department administrator, maintained records, filed reports, and updated operating instructions to ensure compliance with proper procedures. Analyzed and reported productivity maximize provider credits and estimate fiscal year budget. Standardized dental treatment rooms, establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms. Known for ability to get things done, trained new employees in chair side and administrative duties. Education Master of Science , Accounting and Financial Management December 2016 University College, University of Maryland Accounting and Financial Management Bachelor of Science , Business Information Systems 2008 University of Phoenix － City , State Business Information Systems Skills Account Analysis & Reconciliation Accounts Payable Accounts Receivable Bank Reconciliations Business Due Diligence Financial Report Preparation General Ledger Accounting 

SR. WORKFORCE MANAGER Summary Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings. Experience 12/2014 to 05/2015 Sr. Workforce Manager Company Name － State 33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received "SPOT AWARD" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group "during the most transitional period within the organization.." - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l. 01/2000 to 11/2011 Consultant Company Name Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget. 10/1996 to 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today. Education Bachelor of Science : Social Science Portland State University － City , State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Healthcare industry experience supporting health plans, hospitals, and medical groups. Experience in internal, external, and executive communication. Proven track record in communicating complex clinical issues and industry trends. Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions. Experience Communications Consultant 08/2017 to Current Company Name City , State Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams. Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making. Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices. Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians. Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events. Led the planning, development, and execution of a change management communication strategy in support of research and development division. Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees.  Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning. Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends. Supported meetings and press conferences for clients and business partners. Supported the development of press releases and media kits. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Chapter President 01/2015 to 08/2017 Company Name City , State Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends.  Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California.  Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.

ENGINEERING INTERN Summary Candidate with a fifteen months experience in production supervising and manufacturing seeking opportunity in field of Quality, Supply Chain and Manufacturing Highlights DMAIC, Failure Modes and Effective Analysis (FMEA), Kaizen, Lean Manufacturing , 5S, Value Stream Mapping, Root Cause Analysis, PFMEA Quality tools: Statistical Process Control, Process Capability, ANOVA, Gage R & R Software: Programmable Logic controls (PLC), Discrete Control system (DCS), Microsoft office, Minitab, Pro-E, Working knowledge of Auto-Cad , C++, C, Visual Basics, Process flow diagram Accomplishments Manufacturing a 9 Volt battery with minimum process variability and cost of production Jan 2014 - April 2014 Designed statistical experiment to derive significant factors in manufacturing a baking soda based 9V battery Analyzed the voltage readings to achieve 9V with little variation possible by adjusting factors and at low cost using ANOVA, Fractional factorial, Central composite design, cost analysis, T-tests, Path of steepest ascent Applied statistical process control tools to check whether the process is in-control Used Capability analysis to compare actual process performance to the performance standards established by customers. Implementing quality assurance tools like method of steepest ascent, response surface modelling, statistical process control, process capability analysis to achieve the continuous production of consistent output 9V batteries Achieved results with minimum process variability at least possible cost Supply Chain Management and Initiatives at AMUL Diary Sept 2013 - Dec 2013 Studied and analyzed the Supply Chain of AMUL Diary and suggested improvements in their Supply Chain Management to maximize the profit Analyzed the role of information in the Supply Chain of AMUL diary such as EIAS,GIS,DISK Advantages of E-initiative Suggested financial implications such as improve logistics transportation through integrated Railway system. Reduced transportation time by choosing the nearer sites in their expansion plans Improved distribution network in retail outlets, supermarkets to increase reach Demand Forecast For Ellicott Food Court, Campus and Dining at University at Buffalo Sept 2013 - Dec 2013 Suggested improved forecasting techniques to reduce the wastage of food and maximize the profit Implementation of quantitative forecasting techniques over EFC'S subjective forecasting technique Lean Approach in Manufacturing and Healthcare Industry Jan 2014 - May2014 Studied and Analyzed the case related to manufacturing industry Toyota Mapped A3 after analyzing the current issues, and suggested improvements and implemented corrective measurements Applied same approach in healthcare industry and brainstormed benefits Identified challenges and suggested methods in streamline current process. Experience Engineering Intern May 2014 to Aug 2014 Company Name － City , State Research and Development of new product, Rubber Screen Panels used in mining industries Manufacturing and Production of new product using Injection Molding technique Scheduling and Planning operations Implementation of strategic planning and control Application of Lean manufacturing Efficient handling Injection Molding machine Followed ISO 9001 Community Beer Works, Lean Six Sigma Intern. Sep 2013 to Dec 2013 City , State Applied six sigma tools DMAIC to the transaction process in an organization Reviewed and applied 5S, cause and effect diagram, histogram, Pareto Chart, Value Stream Mapping etc. Analyzed and Improved process by which more profit can be generated by an organization Suggested use of a portal which reduces the lead time between ordering and receiving in transactional process National Organic Chemicals of India Limited (NOCIL) Rubber Chemical Division. Navi Mumbai, India. Production Supervisor Jul 2011 to Jul 2012 Supervised production unit known as CBS (n-cyclohexylamine 2- benzothiozole sulpanamide which produced chemical which is further used as accelerator in production of tires by clients such as MRF ( Madras Rubber Factory), Monsento (company in brazil) Handled distillation columns, pressure vessels and valves controlled by PLC and DCS Efficiently maintained distillation columns without any single event of mishandling Followed hazardous operability process (HAZOP) Implementation of failure mode effective analysis (FMEA). Education Master of Science , Industrial Engineering Dec 2014 University at Buffalo, The State University of New York GPA: 3.35/4.0 3.35/4.0 Industrial Engineering Design and Analysis of Experiments, Supply Chain Modelling and Optimization, Production Planning and Control, Six Sigma Quality, Facility Design, Quality Assurance, Sustainable Manufacturing, Lean Manufacturing, Computer Integrated Manufacturing, Project Management. Bachelor of Engineering , Chemical Engineering Aug 2011 University of Mumbai － City , India Chemical Engineering Instrumentation and Process Control, Reaction Kinetics, Transport Phenomena, Environmental Engineering, Heat Transfer Operations, Mass Transfer Operations, Chemical Engineering Thermodynamics. Skills Auto-Cad, C, C++, clients, HAZOP, ISO 9001, Logic, Microsoft office, Works, Minitab, Optimization, PLC, Pro-E, profit, Project Management, Quality, Quality Assurance, receiving, Research, Scheduling, Six Sigma, Statistical Process Control, strategic planning, Supply Chain, Visual Basics,

MECHANICAL DESIGN ENGINEERING INTERN Summary To secure a full time Combustion Engineer position applying strong fundamentals for application, research, and development in the areas of Combustion and Fluids and Thermal Sciences and other allied Mechanical Engineering related functions Highlights AutoCAD Mechanical, Pro/Engineer (Pro/E), MATLAB, PTC Creo, Revit, Autodesk Inventor, GD&T, Solidworks, Microstation, ANSYS Mechanical and Microsoft Office (Word, Excel, PowerPoint, Project) Tools Experience Mechanical Design Engineering Intern 05/2014 to 08/2014 Company Name City , State Familiarized with & utilized ASME Engineering Design, Drafting & Documentation Standards Provided support to the engineering team in developing conceptual layout drawings and performed various engineering studies to obtain the simplest and the most efficient engineering solution for Pressure Vessel design and piping design and specification Developed drawings, schematics and P&ID's using AutoCAD Mechanical and Microstation according to ANSI Document Control & Management System for electronic as well as hard copy documents - Coordinated the organizing, scanning, retrieval and distribution of engineering documents for Project Managers. Manufacturing Engineering Intern 08/2012 to 05/2013 Company Name City , State Designed and successfully operated a Compact Inserts Drying Machine Researched past techniques used for drying of inserts to identify the flaws and consolidated ideas in a team of three people on how to eliminate theses flaws Designed a pneumatic cylinder to lift the cabinet door using a Direction Control Valve Modelled an aesthetically good looking cabinet head using Pro/Engineer (Pro/E) Calculated the required heat transfer rates and air flow rates for the appropriate selection of SILVENT air nozzle and KANTHAL air heater Increased the production rate by 16.67% and reduced the cycle time by 1 minute and floor area by 61.87% Reduced the overall power consumption thereby increasing the profit by Rs. 426,336 per annum. Mechanical Engineering Intern 06/2011 to 07/2011 Company Name State Opportunity to learn more about Fixed and Rotary Wing Aircraft Engines and their thermodynamics Exposed to different kinds of turbo machines for e.g. Gas Turbines, and the application of the concepts of fluid mechanics and heat transfer to their working The training also involved a know-how of Avionics and Accessories and MRO (Manufacture, Maintenance, Repair and Overhaul) Activities Hands-on experience with Lathe, Drill, Mill and CNC Machine. 08/2014 to 12/2014 Company Name Sponsored by New York State Energy Research and Development Authority (NYSERDA) as a part of advance innovative energy solutions Reviewed the existing literature on the different pyrolysis models used to characterize biomass Performed heating experiments using a DSC-TGA to study the pyrolysis of BioBlock Using TGA, calculated the kinetic parameters like activation energy and rate constant from the obtained mass v/s temperature and derivative of mass loss v/s temperature curves Determined the heat of pyrolysis and specific heat using the heat flow v/s temperature and derivative of heat flow v/s temperature curve obtained from the DSC Finally, created a decomposition model based on the experimental results Solving Non-Linear Euler Equation for Gas Dynamics using CFD tools, November 2014 ­ December 2014 Solution for the Euler equation for Gas Dynamics was obtained using First Order Lax Friedrich Scheme, Runge ­ Kutta Fourth Order ­ TVD Scheme and Lax Wendroff Method Fundamental properties of the schemes were compared and discussed in detail Solution obtained by each numerical method was presented along with a conclusion on which of the 3 methods was more accurate Numerical solution to the Prandtl-Glauert equation for inviscid, non-heat conducting perfect gas free flow, September 2014 ­ October 2014 In this project, the Wave Equation is solved using two different numerical methods, namely Successive Over- Relaxation and Alternating Direction Grid generation is discussed in detail and results obtained using analytical as well as numerical methods were compared FBG Sensors in Oil/Gas Permanent Downhole Measurement Applications, January 2014 ­ May 2014 Analyzed how FBG Sensors are used for Permanent Downhole Measurement Applications Studied the sensing mechanism of FBG Sensors Summarized the/ findings in the form of report and power point presentation Closed-Ended Oscillating Heat Pipe, October 2011 Presented a seminar on Closed-Ended Oscillating Heat Pipe as a part of coursework Discussed in detail the basic concepts, principle of operation, advantages, limitations and unique applications of the non-conventional heat pipe. Education Master of Science : Mechanical Engineering December 2014 SUNY, University at Buffalo GPA: GPA: 3.4/4.0 Mechanical Engineering GPA: 3.4/4.0 Bachelor of Engineering : Mechanical Engineering May 2013 University of Pune GPA: GPA: 3.6/4.0 Mechanical Engineering GPA: 3.6/4.0 Academic Combustion, Heat Transfer, Fluid Mechanics, Computational Fluid Dynamics, Applied Thermodynamics, Turbomachines, Combustion Laser Diagnostics, Industrial Fluid Power, Metallurgy, Machine Design, Mechanical System Design, Advance Material Science and Material Science & Corrosion Publications Student Member: Society of Automotive Engineers, May 2010 ­ May 2013 Presented a paper on 'Alternate Fuels in IC Engine' at PVG College of Engineering, Pune 2011 Presented a paper on 'Removal of Toxic Metals from Wastewater by Activated Carbon from Agro-Industrial By- Product' at MMM College of Engineering, Pune 2011 Skills Academic, ANSYS, AutoCAD, basic, CNC, Direction, Documentation, Drafting, DSC, Engineer, Laser, Lathe, layout, MATLAB, Mechanical, Excel, Microsoft Office, PowerPoint, power point, Word, Microstation, Mill, Oil, organizing, profit, Research, scanning, schematics, Scheme, Solidworks, specification, System Design, unique

DATASTAGE ETL DEVELOPER Summary I have 6 years of ETL experience and extensive experience in business and system analysis across multiple platforms using the full software development life cycle. I have worked in the role of Data Warehouse Specialist,ETL Datastage developer and Production Support Analyst requiring subject matter expertise when dealing with mainframe sources with COBOL/ASCII File structure ,Distributed sources (RDBMS) and handling business intelligence data with DB2, Netezza, Oracle, SQL Server and Hadoop Hive Data Warehouses .  I have worked on developing and supporting major Banking Credit card conversion and Member Debt solutions project for Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment and management, Data planning and driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable and Warranty support. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. I have demonstrated excellent leadership skills in handling multiple offshore, nearshore project assignments with multiple resources and have delivered all requirements on time. Skills Expertise in IBM Datastage (8.5,9.1 and 11.5 versions) to perform ETL & ELT operations on data Proficiency in Unix Shell Scripting Proficiency in writing and debugging  complex SQL Informatica ETL Support experience (Version 9.1) Hands on experience on IBM DB2 /Netezza/ SQL Server/Oracle Data archival into IBM BIGINSIGHTS with HIVE tables Experience in Control-M Scheduling Tool Accomplishments IBM Certified Solution Developer-InfoSphere Datastagev8.5  IBM Certified Solution Developer-InfoSphere Datastage v9.1  Certified in Oracle Database 11g: SQL Fundamentals I. Experience DATASTAGE ETL DEVELOPER Jan 2016 to Current Company Name － City , State MEMBER DEBT SOLUTIONS PROJECT Project involved the conversion of un-scalable SQL sandbox data into scalable Netezza Collections data capable of doing large scale analytics.  Developed Datastage Jobs to load Collections data from multiple sources Aspect,CACS,Strata,FICO,Fidelity and FDR to the respective Dimensions and Fact tables with required business transformations. Involved in all phases of SDLC, created detailed Analysis-Design documents with source to target mappings. Developed and maintained accurate project documentation and data model diagrams to provide management with proper understanding of organizational needs. Prepared technical data flow proposals for enhancements and integration of existing third-party data.Communicated with business users and project management to get business requirements and translate to ETL/ELT specifications. Provided technical support to both business team and user departments for all projects. Handled multiple offshore, nearshore resources during the project and delivered all requirements on time. ​​ BIGINSIGHTS DATA ARCHIVAL As a part of raw data archival I had worked in a project developing a framework to load all raw files into foundation layer. Coding was done on Unix Shell Scripting. All data were loaded into foundation layer with a BIGSQL compatible Hive tables built on top of it.The Hadoop data is read through Hive query language and is being used for discovery purpose. ​ DATASTAGE 11.5 MIGRATION PROJECT   Worked on migrating Datastage jobs from InfoSphere Information Server, Version 9.1 to InfoSphere Information Server, Version 11.5. My primary task was to gather migration requirements, design topology/playbook, test jobs in QA server ver 11.5 and production implementation/support. DATASTAGE ETL DEVELOPER Feb 2013 to Jan 2016 Company Name － City , State CREDIT CARD CONVERSION PROJECT Large project to integrate the single entity credit cards to dual entity credit cards. This migration enabled a cross-border portfolio view for all credit card applications and enabled maintaining same plastic number across history for analytics usage. Developed Datastage jobs to do ETL transformations with the requirement provided and load respective Dimensions and Fact tables. Lead Offshore team throughout the project and created detailed and accurate project documentation. Application SME (subject matter expertise) to the project implementation from offshore. INFORMATICA TO DATASTAGE ETL CONVERSION Migrated 180 mappings from Informatica ETL tool to Datastage tool as part of ETL conversion project. Analysed each Informatica workflow/mapping and converted it to Datastage jobs with Industry standards. Performed test case scenario/production implementation and support. DATAWAREHOUSE MIGRATION TO IBM NETEZZA Migrated over 100 TB of Data to IBM Netezza platform from multiple DB2/SQL and Oracle warehouses. Involved in Requirement gathering,Table design, ETL Design/testing and implementation. DATASTAGE SERVER MIGRATION PROJECT Worked on migrating 1000+ Datastage jobs from InfoSphere Information Server, Version 8.1 to InfoSphere Information Server, Versions 8.5 and 9.1 over the years. PRODUCTION SUPPORT ANALYST Jan 2012 to Feb 2013 Company Name － City , State DATA MANAGEMENT RETURN TO SERVICE The primary objective of the project is to maintain Extract Transform Load (ETL) portfolio of projects at enterprise level.In a production support role, provided quick problem resolution to daily, weekly, and monthly processing cycles executing in Datastage/Informatica. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications.  Also worked on Service Requests developing ETL Datastage jobs for small business requirements. Education and Training BACHELOR OF TECHNOLOGY 2011 ANNA UNIVERSITY － City , State , INDIA BUSINESS INTELLIGENCE TRAINING 2011 TATA CONSULTANCY SERVICES － City , State , INDIA SEPTEMBER 2011 - DECEMBER 2011  This course provides an overview that gives business and information technology professionals the confidence to dive right into their business intelligence and data warehousing activities. Hands-On training provided on ETL tools Informatica/Datastage and data warehousing environment for 90 days. DATASTAGE TRAINING 2012 GREENS TECHNOLOGIES － City , State , INDIA This course is designed to introduce ETL developers to Datastage Development, Data Warehousing and Data Modeling training's with real-world ETL process implementations. Activities and Honors DISTINGUISHED ACHIEVER AWARD- TATA CONSULTANCY SERVICES [FEB 2015]

LABORER Career Focus Looking for an entry level job with challenges. Nolan has excellent communications skills, works well with others, while skillfully making independent decisions. Looking for a long term job to better myself. Accomplishments Captain of high school Football and Baseball 2014-2015 Lettered Varsity Football 4 years  Lettered Varsity Baseball 3 years  Lettered Varsity Track 1 year Voted Most Athletic by classmates 2015 First Team All Region Football 2014 Second Team All Conference Football 2014 Skills  Dependable Fast Learner Trustworthy Hard working  Experience 08/2016 to 12/2016 Company Name － City , State Aided in Aircraft mechanics, aircraft clean up, and restoration. 02/2016 to 05/2016 Laborer Company Name － City , State Categorized livestock to be sold at auction. Worked with live animals in livestock pens and with auctioneers. In charge of loading and unloading livestock. 06/2014 to 08/2014 Laborer Company Name － City , State Part time summer worker in charge of general labor and maintenance of parts and inventory. Education HVAC New River Community College － City , State , USA 2015 Advance Diploma Rural Retreat High School － City , State , USA Certifications CDL Class A Learners Pesticide Applicator Certificate   Boating Safety Course Certificate  Hunter Safety Course Certificate

3D DESIGNER/ GRAPHIC DESIGNER Summary I am seeking a position where my experience can used to make a positive contribution. Skills Photoshop InDesign After Effects Maya Illustrator Z brush /XP Professional/ Vista/ Windows Mac Microsoft Word Windows NT/95/98 OS Sketch up Daz 3D Dreamweaver PowerPoint Analog Integrated Circuits Cinema 4D Excel HTML XML Experience 3D Designer/ Graphic Designer Company Name meeting clients or account managers to discuss the business objectives and requirements of the job;. estimating the time required to complete the work and providing quotes for clients;. developing design briefs that suit the client's purpose;. thinking creatively to produce new ideas and concepts and developing interactive design;. using innovation to redefine a design brief within the constraints of cost and time;. presenting finalized ideas and concepts to clients or account managers;. working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies;. proofreading to produce accurate and high-quality work;. demonstrating illustrative skills with rough sketches and working on layouts ready for print;. commissioning illustrators and photographers;. working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists. Receiving Manager Assistant Manager , 01/2014 to 01/2017 Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments. Determining work procedures, preparing work schedules and expediting workflow. Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules. Arranging transportation that optimizes service and cost. Inspecting incoming materials and notifying appropriate staff of potential quality issues. Inspecting loading operations to ensure compliance with specifications. Directing movement of shipments to appropriate work areas. Ensuring shipping area is organized and clean at all times and meets all compliance factors. Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures. Investigating and solving customer problems and issues. Compiling and maintaining applicable metrics as required. Managing the operational budget. Training, developing and performance-monitoring activities. Adept at maintaining and organizing adequate shipping supplies to ensure smooth warehouse operations. Documented success in ensuring that products that need to shipped are properly labeled so that they can be delegated to the correct courier. Proven ability to maintain reverse-distribution processes and provide assistance in labeling and packaging. Demonstrated expertise in preparing shipping cartons according to the type and size of shipment. Deep insight into following verification procedures to ensure authenticity of received shipments. Track record of carefully inspecting incoming shipments for damages or discrepancies in quantities and documenting and reporting inconsistencies. Adept at sorting, counting, packaging, labeling, unpacking and logging inventory of shipped and received items. Special talent for tracing lost shipments and clients' claims of lost shipments by initiating proof of delivery documents and performing itinerary follow up. Highly experienced in operating dollies, pallet jacks and forklifts to load and unload supplies. Hire and train new employees and ensure that they are comfortable in the use and maintenance of equipment such as forklifts and pallet jacks. Assist in preparing documents to be sent with each shipment and ensure that incoming deliveries are complete, along with associated paperwork. Maintain both shipping and receiving logs. Proficient in requisitioning merchandise from suppliers and ensuring that appropriate storage space is managed for incoming deliveries. Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners. Received, checked and shelved all merchandise products. Direct work of staff on sales floor. Assisted manager in placing purchase orders and managing inventory. Provide staff training and assign specific duties. Recorded information into registers manually and in computerized systems. Maintain store equipment in good working order. Completed daily registering and store open/close functions. Performed accurate operations of cash registers. Took responsibly of company bank deposits as required by the store manager. Computer literate: knowledge and experience of using MS Office, several databases & email management soft wares. Provide support to store operations. Able to responsibly take care of merchandise and shelving products according to company policies. Direct work of staff on sales floor. Assistant Manager Maintain daily record of all transactions and generate reports for store manager. Write order supply requests to replenish merchandise. Train staff to deliver outstanding customer service. Motivate sales employees to improve morale, performance, and store revenue. Reward top performance with visible recognition and specific perks like preferred scheduling. Analyze marketing information and translated it into strategic plans for customer growth. Direct sales floor activities ensuring excellence in customer service and resolving store level problems. Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits. Oversee personnel management interviewing hiring training mentoring/coaching and evaluating. Manage merchandise selection window displays and stocking working directly with vendors. Work with corporate management developing local marketing and advertising strategies. Key contact with suppliers / vendors securing key business agreements. Maintained price accuracy of goods and ensured adequate stock levels. Education and Training Bachelors : Arts , 2009 SCHOOL NAME, Queens College － City Arts Advanced Illustration Coursework Art Design Coursework Cartooning and Animation Coursework Course in Digital Arts Color Theory and Perspective Skills 3D, 3-D Design, 4D, After Effects, Dreamweaver, Photoshop, advertising, Animation, Arts, Art, budgets, budget, CAD, Cartooning, cash registers, coaching, Color, Computer Networks, Computer literate, client, clients, customer service, databases, delivery, Direct sales, Directing, dollies, email, staff training, estimating, XML, forklifts, Graphic Design, hiring, HTML, Illustration, Illustrator, InDesign, innovation, Inspecting, interactive design, inventory, logging, Mac OS, Managing, marketing, materials, Maya, mentoring, Excel, MS Office, PowerPoint, Windows, window, 95/98, Windows NT, Microsoft Word, organizing, packaging, personnel management, Photography, policies, presenting, printers, processes, programming, proofreading, quality, receiving, reporting, safety, sales, scheduling, shipping, sorting, store manager, strategic plans, transportation, Typography, type, Vista, workflow

EXECUTIVE CHEF Professional Summary Executive Chef  with 20  years of experience cooking in American, Mexican, Asian, French and Seafood environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Bilingual Chef with 20  years in cooking, hiring and training staff, creating schedules and managing labor costs. Executive Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments that attract top-notch talent. Skills American/French classic  cooking technique Beautiful presentation of food Mexican/American  cuisine expert Effective planner Extensive catering background Food presentation talent Employed at CAMPEON , featured in Village Voice "Critics' Picks" column. Employed at LOLITA/REDLULU , featured in The New York Times  Critics' Picks" column. Two Stars Work History Executive Chef 12/2013 to 08/2014 Company Name – City , State Assisted the owner to create a new sports bar/restaurant concept. Developed recipes and plate presentations. Responsible for the ordering and choosing Chinaware, small wares, silverware and glassware. Created Menus, prep lists for each station and delegated duties to each member of the HOH. Coordinated activities concerning food preparation, kitchen, and storage areas. Monitored food production areas for safety and sanitation practices and procedures. Set up production cycles, ensures proper inventory levels were available. Hands on execution of the line; directing kitchen employees with food production. Conducted proper pre-meals and other educational seminars with front of the house employees. Purchased food items and various products for the operation of the restaurant. Reduced food costs by 28  percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained updated knowledge of local competition and restaurant industry trends. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Created and managed budgets for operations and capital equipment. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Executive Sous Chef 10/2012 to 11/2013 Company Name – City , State Responsible for receiving purchases, checked schedules and opening of the kitchen restaurant. Catered large corporate events, fashion/restaurant weeks and the holiday season. Responsible for maintaining cleanliness and order in the absence of the executive chef. Conducted proper pre-meals and other educational seminars with front of the house employees. Responsible for running the restaurant when the Executive chef went on vacation. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Promptly reported any maintenance and repair issues throughout our service log. Expertly managed 40 staff and maintained appropriate staffing levels throughout shifts. Executive Chef 05/2009 to 08/2012 Company Name – City , State Created charts for cleaning efficiency, food and labor controls. Created detail recipes and standards for menus and specials. Managed BOH operations at both restaurants in Connecticut. Reduced food costs by 28  percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Practiced safe food handling procedures at all times. Successfully reduced the restaurant's annual food and labor costs by [number] % through proper budgeting, scheduling and management of inventory. Working Chef 01/2007 to 01/2009 Company Name – City , State An exclusive 100-seat nightclub serving a French/American modern global Tapas menu. Developed new menu design, recipes and plate presentations. Overhauled food and labor controls for better efficiency. Responsible for food and beverage inventory, purchases and controls. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Lead Line Cook/Sous Chef 01/1992 to 01/2007 Company Name – City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Practiced safe food handling procedures at all times. Education Bachelor of Arts : Philosophy 2001 City College of New York - City , State Philosophy Member of Philosophy Club Received half Scholarship for a Master Degree. Certifications NYC Qualifying Certificate in Food Protection # 07-06676 Serv-Safe Certification # 6561937 Skills Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish Additional Information PRESS http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss& http://www.nytimes.com/2010/08/15/nyregion/15dinect.html

FINANCE MANAGER Summary Outgoing Sales Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in the sale of Automobiles while providing the necessary financing packages to potential customers. Strong customer skills and the ability to handle task with accuracy and efficiency with a unique ability to relate to diverse clients and close high-dollar sales. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highlights Supervision and training Excellent communication skills Skilled negotiator Established track record of exceptional sales Cross-functional team management results Sound judgment Energetic Calm under pressure Resolution-oriented Effective Retail Sales Manager Highlights Personal Information Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes Skills automobiles, charts, credit, customer satisfaction, customer service, Finance, financing, financial, focus, graphs, negotiations, profit, sales, Sales and Management, seminars, strategic, time management, employee training Additional Information Recently acquired Life, Accident and Health Insurance License, along with my Property and Casualty Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes Experience December 2013 Company Name City , State Finance Manager March 2014 As the Finance manager I submi ed loan applications to banks to obtain financing for customers along with completing all the necessary bank and state documents necessary for the purchase of automobiles. I was responsible for the sale of Warranty and maintenance products to customers that made there purchase and ownership of new and used cars worry free and cost effective while adding to my departments bo om line. My responsibilities also consisted of creating good customer relationships designed to grow future business. Monitored customer preferences to determine focus of sales efforts. Trained in negotiations and time management. November 2012 Company Name City , State Finance Manager December 2013 My responsibilities consisted of securing bank loans for the purchase of new and used automobiles. Completing all necessary documents required by the lending institutions along with all state required paperwork for the purchase of automobiles. The sales of aftermarket warranty and maintenance products that added to the bo om line of my department. Initiated programs that standardized employee training and led to an increase in customer satisfaction. Managed team of up to 18 professionals. March 2010 Company Name City , State Finance Manager November 2012Responsibilities included securing loans for the purchase of new and used automobiles, along with completing all necessary sate and bank documents necessary for the purchase of automobiles. I was responsible for the sale of aftermarket warranty and maintenance products to dealership customers, which generated additional income to my departments bo om line. Educated customers on the variety of loan products and available credit options. Managed team of 10 professionals. Directed strategic initiatives to achieve monthly increases in income for my department. Initiated program that standardized employee training and led to increase in customer satisfaction by 15%. March 2009 Company Name City , State Sales Manager August 2012Managed team of 10 of professionals. Directed strategic initiatives to achieve dealership sales objectives Increased profits by developing, initiating, and implementing training designed to grow and develop a knowledgeable and competent sales team. Initiated programs that standardized employee training and led to an increase in customer satisfaction and increased sales performance. Hired and trained all sales staff for new store location. Monitored customer preferences to determine focus of sales efforts. Maintained friendly and professional customer interactions. March 2003 Company Name City , State Business Manager March 2009My responsibilities consisted of submi ing loan applications to lending institutions to secure financing for the purchase of new and used automobiles. The sale of aftermarket warranties and maintenance products to dealership customers. Generate additional profit from securing financing for customers and from the sale of aftermarket products to dealership customers. Created and directed sales team training and development programs. Maintained friendly and professional customer interactions. Received superior customer service satisfaction scores for 12 consecutive quarters. Created charts and graphs to illustrate daily, monthly and annual financial reports. Developed promotional programs to optimize revenue levels. Education 1 1977 Southern University Baton Rouge State , USA Bachelor of Arts : Music Music Bachelor of Arts degree : Music Music Completed Dale Carnegie Sales and Management Training. A ended numerous self funded training seminars to aid in my career development.

FINANCE MANAGER / PLANT CONTROLLER Summary Ten years experience with high-volume manufacturers, demonstrating leadership and strong project management execution skills. Instrumental in reducing labor and overhead $2.5 million and contributing to operational goals and business profit. Strengths include financial reporting, forecasting, budgeting process and internal control. Highlights A highly motivated and educated, goal and success orientated individual with over ten years of professional work experience within the US and China, of which eight years are with Reckitt Benckiser (Fortune #160) and Regal Beloit (Fortune #713) Profound knowledge of management accounting, cost, inventory accounting, and familiarity with General Accepted Accounting Principles (GAAP) Strong organizational, analytical and interpersonal skills with keen attention to detail and Played a key role in the core management team and expanded roles supporting IT and supply chain functions Strategic and financial planning expert Business performance improvement Knowledge of GAAP guidelines and SOX Compliance Certified Public Accountant (CPA) Oracle / JDE /Global Shop Proficient in Microsoft Office Thrives under pressure Solution-oriented Staff leadership and development Goal Focusing/motivation Flexibility and adaptability: Adapt to the changes Accomplishments Cost Reduction Established and coordinated a robust plan for the control of operations including period financial results and variance analysis, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term, drove $2.5M annual savings on both labor and variable overhead. Gross Margin Improvement Improved margin accuracy, and drove gross margin 3.6% year-over-year increase Provided accurate variance analysis to sourcing team, operation teams for variance and spending control Analyzed gross margin by customer, gave valuable feedback to sales team for strategic planning and margin improvement Inventory Control Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%. Coordinate with material team with inventory control and assisted the plant reaching lower days inventory outstanding (DIO) Team Contributions Expanded roles and provided support in IT, supply chain functions Work under pressure with limited resource and time Provided valuable insight and support important decisions to senior managers Leadership: truly respected the peer, provided guidance to achieve the goals and stepped in where they needed support. Experience Finance Manager / Plant Controller Nov 2013 to Current Company Name － City , State Replaced prior CFO prior to Regal acquisition. Led key initiatives and re-established the credibility of finance team, and played a key role in the management team. Improved margin accuracy, and drove gross margin 3.6% year-over-year increase (COGS reduction); Led obsolete inventory review and drove significant reduction; also assisted sourcing team improved DIO reduction Provided reliable and timely project by project expense, capitalization, amortization and spending data for all departments. Prepared monthly and quarterly forecast, as well as annual operations planning, including top line sales, capital expenditure, variable cost projects (4-6% year over year reduction), SG&A and business three year long range planning. Improved finance closing process and shorted closing duration by 1-2 days and closed 7 gaps and added 5 control procedures to ensure monthly financial reporting accuracy Provided accurate and timely reports to mechanical finance group Expanded roles and provided support in IT, supply chain functions Plant Controller Jan 2011 to Dec 2013 Company Name － City , State Manage financial and accounting functions for the manufacturing plant generating annual external sales $65M and internal sales $35M. Accountability extends to financial reporting, products profit and operating expense analysis, capital project planning, and inventory control. Established and coordinated a robust plan for the control of operations including period financial results and variance analysis and explanations, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term. Prepared monthly financial reviews and submitted financial reports, on a timely and accurate basis. Strived continually to improve financial reporting, forecasting and budgeting process, and standardized work. Lead HVAC operation finance team to create standard operating procedures (SOP) and job instruction breakdown (JIBs) on annual budgeting process. Continuous improvement and the pursuit of "work faster and smarter" are some of the core values to Springfield finance team. Selected Contributions: −   Communicated the opportunities and threats from forecast and assisted the management team making decision and taking actions, so the plant achieve $7.8 M operating margin, 3% higher than annual operating plan. − Analyzed and supported the plant manager to execute one shift platform in the plant, which drove $2.5M annual savings. Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%. Ensure the internal control at the plant level is operating effectively and accounting department is in compliance with corporate initiatives and accounting standards (US GAAP). − Worked with engineering manager on variable cost productivity projects and led financial analysis to achieve $2.8M savings vs OP plan $2.1M. Senior Financial Analyst Jan 2007 to Jan 2011 Company Name － City , State Tracked and provided business leaders North America inventory reports of all plants and logistics centers Assisted the plant controller with $100M operational budget planning, including labor, variable overhead and fixed overhead. Lead cost allocation project for annual standard cost roll up. Ensured implementation of company cycle count policy - monthly meetings with operations on adjustments, audits of counts on a quarterly basis, monthly tracking and validation of count program, and quarterly audit of finished goods inventory. Selected Contributions: − Closed, maintained and reconciled the plant general ledger − Analyzed variances on the monthly basis and tracked variances against forecast and reported deviations and gaps to the management team − Coordinated with engineering manger to conduct fixed assets audit and accelerated calculation. − Conducted post audit review on capital spending projects. − Oversaw the monthly closing process and report the plant performance and identified possible cost saving opportunities Marketing Manager Jan 1998 to Jan 2000 Company Name － City Shanghai, China Attained sales of 1.3 million US dollars in year 1999 and helped company establishing and growing profitable business Developed strategic marketing planning, created new markets and expanded customers base Led the projects from initiating relationship with customer, developed the project with IT team through the end of project completion. Education Master of Accountancy , Accountancy 2011 Missouri State University Certified Public Accountant Green Belt Trained in Lean Six Sigma (2011) Master of Accountancy - Missouri State University B.S. , Accounting Missouri State University B.S., Accounting - Missouri State University International Finance and Accounting, Business Amsterdam Business School International Finance and Accounting Studies - Amsterdam Business School, Holland B.S. , English Shanghai International Studies University － City , CN B.S., English - Shanghai International Studies University, Shanghai, China Certifications Certified Public Accountant Skills Budgeting, Forecasting, Financial Analysis, Financial Reporting, Cost Accounting, Variance Analysis, Cost Reduction, Standard and Actual Costing, GAAP, Hyperion Continuous Improvement, Inventory Control, Six Sigma trained Certified Public Accountant Results-Oriented Mindset, work under pressure, accountability, adaptability, team player, energized and motivated, excellent interpersonal and communication skills.

CONSULTANT Executive Profile Broadcast Management, Media Sales, Radio Station Programming and On-Air Broadcast execution is where my success has been the most dominate. Skill Highlights Affiliate Sales Manager Local Brand Manager On-Air Personality Social Media Integrator Digital Content Developer Email Marketer Core Accomplishments In my career as a media professional, I've achieved notable success as a major market on-air personality, Brand Manager, created and developed several syndicated radio shows, successfully distributed national broadcast products and increased market share for many radio consolidators across the country. Professional Experience Consultant April 2013 to Current Company Name － City , State Our team creates and develops national programming for radio stations across the country We syndicate and distribute radio shows, imaging packages and media content Working as a Consultant with local radio stations, national radio shows, major record labels and social media integrators of media Sr. Director November 2009 to February 2014 Company Name － City , State Directed and coordinated affiliate sales and on-air personnel. Developed, maintained and coordinated syndicated radio programs. Developed and managed 24 hour national radio formats. Operations Director, Brand Manager and On-Air Personality January 2001 to November 2009 Company Name － City , State Executed content delivery for WWDM-FM. Managed daily operations of WWDM-FM, coordinated promotions for the local sales team and on-air production. Ranked #1 with Persons both 18-34 and 24-54. Education Associate of Arts : Mass Communications Lincoln College － City , State , USA Skills Media Consulting and Digital Content Analysis Syndicated Development and Management Affiliate Sales Management and Analysis Radio and Podcasting Brand Management Development Digital Content Delivery and Music Scheduling Social Media Integration and SEO Development Website Development and Consulting Services

AVIATION FUEL QUALITY CONTROL SPECIALIST Professional Summary A dynamic, results-oriented, and highly talented in Process Technology and Engineering with couple of years experience who has consistently received high ratings for technical and chemical expertise. Expertise in a wide range of manufacturing processes and manufacturing control systems. Demonstrated success in developing, implementing and managing new processes to improve quality and productivity. Skills include: process troubleshooting and maintenance of equipment/instrumentation. Experienced in quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness as a fast paced learner and consistent team player. Well organized, innovative, and reliable who is able to work in any setting that requires a technical and a professional attitude. Proven ability in operating equipment, instrumentation, systems and operations in a safe manner. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience June 2010 to Current Company Name City , State Aviation Fuel Quality Control Specialist Regularly inspects equipments, valves, strainers, pipes, filters and hoses for any leakage or abnormality. Proven ability to leverage engineering skill-set by applying math, science, and engineering knowledge to provide a disciplined approach to problem solving. Known as a resourceful and innovative personality. Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer. Uses thermo hydrometer for API Gravity fuel test and correct temperature factor to 60F. Monitors differential pressure on filter vessels and nozzle pressure in PSI. Conducts color membrane and particulate test on downstream filtration. Executes line tracing and measures level underground fuel tanks. June 2010 to August 2011 Company Name City , State Quality Implementation Assistant Collected strategic experimental data for analysis; used basic statistical tools and route cause analysis. Participated in the implementation of ISO9000 policies. Supported quality analysis on all new projects. Fully participated in external and internal audits as well as unscheduled inspections that assess safety of operations and safety processes, and followed through on recommended actions to improve performance. Initiated and reviewed environmental impact studies and sets appropriate procedures to meet guidelines. Prepared safety statistics for operations; evaluated against KPIs to ensure continuous improvements. Played a leading and instrumental role in the development of a detailed and complex Facility Security. Planned and was fully responsible for all subsequent awareness and refresher training for all directives. Conducted audits and identified health and safety hazards according to established policies and procedures. July 2008 to September 2009 Company Name City , State Formulation Chemist Performed on Polyvinyl Alcohol functionalization and neutralization for the production of nelfilicon polymer. Demonstrated expertise while working either independently or as a comprehensive team player. Duties included analysis of aqueous polyvinyl alcohol for percentage of solids such as nitrogen, acetate content. Handled synthesized of batch processes of N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) by applying innovative methods of extraction, separation, distillation, salination, and purification. Assured that the chemical discharges were not higher than the regulated allowable limit in collected samples. Initiated the preparation of Irgacure used as photointiator for the production of nelfilicon polymer. September 2006 to September 2007 Company Name City , State Quality Software Tester Increased profit by reducing defects to the lowest level by working with the vendor to the rework components. Initiated failure mode statistical data analysis and studied satellite signal behaviors at various transponders. Reviewed hardware and software to ensure they meet requirements prior to inputting into IT system. Provided attention to detail to detect errors early on in the process before errors became business issues. Management recognized for ability to understand and resolve issues related to hardware/software systems. April 2003 to July 2006 Company Name City , State Inventory Associate Packaged tools and parts according customer specification. Duties included shipping/receiving of orders. Directed warehouse employees and drivers to ensure consistency in inventory receiving and restocking. Responsibilities included: inventory control, shipping/receiving, employee safety, and hazardous training. April 1998 to January 2002 Company Name City , State Process Development Technician Managed prototype process for laser diode manufacturing, and studied sputtering uniformity deposition. Collaborated with engineers and managers regarding optical design parameters. Collected experimental data for analysis and interpreted yield results. Certified/trained on course of optical design for engineers. Provided troubleshooting of automated production equipment problems (conveyer belts, line equipment). Supported the development and implementation of solutions to improve line performance and reliability. Implemented process changes; maintained equipment for building fiber mount units. Installed software, conducted upgrades, trained operators, and identified ways to reduce production costs. January 1994 to January 1998 Company Name City , State Research and Development Assistant Scaled up and modeled low pressure chemical vapor deposition processes. Conducted uniformity experiment on polysilicon film deposition. Worked out to identify transport phenomena and chemical reactions influencing these strategic processes. Called upon to determine parameters that fractional conversion depends on flow rate inside the reactor. Duties included final inspections and creation of quality documentation outlining inspection procedures. Maintained a professional attitude when handling laboratory work to ensure and verify expected results. July 1994 to December 1997 Company Name City , State Analytical Chemist Conducted analysis of petroleum hydrocarbons, extraction of oil and grease, biological oxygen demand, and total organic carbon. Prepared standard and buffer stocks, blanks and spikes for determining of analysis. Managed and supervised the project sampling and analysis plan; converted data into a field executable sampling plan, securing laboratory services, ordering project supplies, and providing chains of custodies; demonstrated ability in providing expert opinion and results interpretation of data quality and usability to the project teams or regulatory customers to meet company regulatory deliverables and milestones. Education 8 2012 Lee College City , State Process Technology A.A.S GPA: GPA: 3.8 Process Technology GPA: 3.8 New Jersey Institute of Technology City , State Chemical Engineering Bachelor of Science Chemical Engineering Skills API, approach, attention to detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades

ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Highlights Advanced Microsoft Office - Excel, Word, Power Point, Accounting software - SAP Fico, SAP BPC, Hyperion, AS 400, Acc Pac, iScala AR / Credit System - CTOS, Polymath, SAP Copa Languages - Bahasa Malaysia & English Financial statement analysis Budget forecasting expertise Account reconciliation expert Experienced with VBA programming Adobe software proficiency General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Accountant 07/2012 to 08/2015 Company Name Industry : Financial Services Monthly Salary: MYR 7,300 Daily operations, development and improvement of accounting processes - budget preparation, balance sheet, accounts receivables and payable transactions, payments and credit control. Preparation of all financial and management reporting and budgeting. Ensure an accurate and timely monthly, quarterly and year end close. Monitoring of financial and treasury functions including funds management, cash flow planning and projection, Draft full set audited financial statements and attend to all audit queries/issues. Responsible for company tax computation, tax compliance and tax planning. Responsible for GST implementation and quarterly submission. Liaise with auditors, tax agents, company secretary, bankers, external IT programmer and other local government authorities. Responsible for implementation of new accounting system, HSBC online banking, CTOS and Polymath contract system (credit application, reports, statement and etc) Responsible for withholding tax, calculation and allocation of cost sharing and intercompany billing. Review, follow up and closely monitor bad debts report. Provide training to new and existing staff as needed. Assistant Finance Manager 05/2005 to 07/2012 Company Name Industry : Manufacturing & General Trading Salary MYR 5,300 Managing subsidiaries month end closing process and consolidation as well reviewing to ensure accuracy, completeness and meeting deadline given by Group Head Office (Sime Darby Berhad). Preparation, reviewing and timely submission of monthly, quarterly and annual Financial Reporting for subsidiary company. Responsible for the preparation of yearly budget for subsidiary as well consolidation of the Budget Report for the Division. Implementation of new financial consolidation system (BPC-SAP) for the Division, provide training, support and maintenance for local and overseas subsidiary companies. Responsible for data mapping and testing. Prepare draft statutory accounts and attend to statutory audit issues. Credit control and follow up on outstanding collection. Treasury - trade finance, banking facilities, monitoring Bankers Acceptance, bank guarantees and cash flow monitoring. Liaise with external auditor, company secretary, bankers, tax agents, lawyers and government authorities. Ensure company's tax computation and submission is in order and made in a timely manner. Lead the team, supervise and monitor accounts staff on closing of monthly management accounts. Oversees, review and resolve all matters/problems in relation to accounts and taxation. Accounts Executive Junior Executive 01/2000 to 05/2005 Company Name Industry: General Trading Salary MYR 2,800 Prepare full set of accounts (GL, AR, AP), financial statement, monthly sales analysis, management report, daily and monthly cash flow, payroll for management staff. Month end closing and reconcile of financial accounts, generating daily invoices and monthly intercompany billing and reconciliation. Supervise Accounts Payable and Receivable Officer. Reconcile bank statement, apply and monitor trade finance facilities (banker acceptance and letter of credit). Education Bachelor of Science : Finance 1997 Oklahoma State University City , State , United States GPA: GPA: 2.49/4 CGPA: 2.49/4 Diploma : Banking 1995 Mara Institute of Technology (UITM) City , State , Malaysia CGPA 3.35/4 Personal Information Expected Salary : MYR 7,000 Age : 41 Preferred Work Location : Selangor I'm independent, fast learner, hardworking, good communication skill and have leadership qualities. Analytical with an eye for details. Skills accounting, Accounting software, accounting system, Accounts Payable and Receivable, accounts receivables, AP, AR, AS 400, balance sheet, banking, billing, budget preparation, budgeting, Budget, cash flow, closing, Cost Accounting, Credit, English 9, external auditor, Finance, Financial, Financial Accounting, financial and management, Financial Reporting, financial statements, funds, GL, government, Hyperion, local government, Managing, Excel, Microsoft Office, Office, Power Point, Word, month end closing, payroll, processes, programmer, reporting, sales analysis, SAP, statutory accounts, tax compliance, tax planning, tax, Treasury, Written

GEEK SQUAD AGENT Professional Profile IT support specialist with experience across multiple disciplines including technical support, customer service, computer repair, and military service. I am hard working, willing to learn, team oriented, and comfortable working independently as well. Qualifications Windows / Mac / IOS / Android Technical Support Hardware & Software Maintenance User Training Malware Detection & Removal Customer Service Entry Level Active Directory & Ticketing Problem Solving & Research Experience Company Name August 2014 to October 2016 Geek Squad Agent City , State Provided technical support in person and over the phone. Performed hardware and software installation and repair. Refurbished and setup PCs and peripheral devices. Company Name January 2013 to January 2014 Shipping & Receiving Associate City , State Performed shipping and receiving of product. Assisted with inventory management. General logistics and warehouse duties. Company Name January 2009 to January 2012 Assembler/Shipping & Receiving Associate City , State Assembled and tested tanks according to specifications. Maintained inventory of tools and supplies. Performed shipping and receiving duties. Company Name January 2005 to January 2009 Aviation Electrician City , State Performed troubleshooting and maintenance of aircraft. Performed ground handling and marshalling of aircraft. Performed daily safe for flight inspections. Education Purdue University 2014 B.S : Computer & Information Technology City , State Computer & Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting

SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction. Highlights Permit processing Building codes and regulations Safe job site set-up Site safety coordinator Organized and detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed a $ [Amount] project, while supervising a team of [Number] workers. Led the construction of a new [Number] home construction project. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Senior Construction Project Manager , 08/2015 to 05/2016 Company Name － City , State Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists. Prepared and provided schedule progress reports and analysis on a bi-monthly basis. Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests. Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems. Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities. Construction Project Manager , 12/2012 to 05/2015 Company Name Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers. Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals. Focused on budget management and cost control, as well as timeline management to ensure client satisfaction. Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures. Negotiated contracts and evaluated change order requests of vendors and subcontractors. Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer , 09/2009 to 12/2012 Company Name Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists. Contributed to the planning, scheduling of assignments, design, and cost engineering. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Provided technical oversight to designers and technical support staff. Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities. Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Project Engineer V - Architect , 03/2003 to 09/2009 Company Name Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight. Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices. Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation. Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel. Education Bachelor of Architecture Montana State University (MSU) － City , State Microsoft 40-hour Office Suite Certification Microsoft Project Certification OSHA 30-hour Construction Safety and Health Program OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support

HR DIRECTOR Summary HR Professional offering over 15 years of progressive experience including extensive practice in multi-unit businesses (in and out of state locations). Highly driven to achieve company goals. Expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Strong conflict resolution skills. Comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching and training HRIS applications proficient Employee relations Staffing and recruiting professional Off-boarding Employee handbook development Experience November 2007 to October 2014 Company Name City , State HR Director Plan, organize and implement all facets of HR for New Kent horse track and 8 off track betting sites throughout the Commonwealth, approximately 650 employees (250 permanent and 400 seasonal) Review federal and state laws to confirm and enforce company compliance. Provide employee relations guidance and counsel to all levels of management; conduct investigations as needed Worked with senior-level management to create fair and consistent HR policies and procedures Assessed employee performance and issued disciplinary notices Created and modified job descriptions within all departments in compliance with FLSA Coordinate and manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate and maintain Worker's Compensation claims; annual WC and OSHA reporting Represent Company for unemployment, EEOC and other related hearings Conduct benefits administration for 125 benefit-eligible employees, including reconciliation and payment monthly Recruitment and hiring of seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) and employee files Partner with upper management on all reduction of workforce action and severance packages. Manage all in-kind donations made by the Company as well as coordinating our volunteer work with the New Kent Food Pantry. October 2004 to March 2008 Company Name City , State HR Generalist for assigned station, division, and corporate personnel of 30 TV stations and 1 communications company across the Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, and Worker's Comp for division Maintain division job requisition database; provide recruitment/retention support to the field Ensure EEO Broad Outreach is maintained Performance management planning and implementation Organize and train field HR for annual benefits open enrollment Design and deliver monthly reports for division HR Director and Corporate HR Vice President Provide employee relations counseling and investigations Participate on the wellness committee, Community Outreach, and Employee Engagement Coordinate and deliver annual HR conference with corporate HR team. January 2004 to October 2004 Company Name Benefits Administrator Administer benefit plans for 27 newspapers and TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate and field HR personnel regarding benefits issues/questions Assist Benefits Director in planning and implementation of annual Open Enrollment Ensure all rules and regulations pertaining to the company's benefit plans, including HIPAA are followed. February 2001 to January 2004 Company Name City , State HR Coordinator HR for 4 daily and 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit for open positions; Manage onboarding Provide assistance to employees and managers regarding policies and processes Organize and conduct annual open enrollment for benefits; consult employees on all benefit programs and general procedures Design and deliver weekly and monthly HR and payroll reports for upper management; Maintain PeopleSoft HRMS database and personnel files Reply to employment/wage verifications for employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer and maintain COBRA, STD, LTD and WC files in addition to OSHA reporting Conduct annual anti-harassment and safety training. Education Newberry College City , State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City , State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) - Human Resources Institute, 2006 - current Member: Society of Human Resources Management and Richmond Society of Human Resources Management Member: Reid Institute

ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician with 20 years of experience on large-scale electronic systems, troubleshooting, installation, calibration, and maintenance repair within the United States Navy.  In-depth knowledge of aircraft, avionics, electrical and electronic technologies.  Consistent record of achievement in project management, dramatically improving system operating efficiency and reliability.  Productive team contributor successfully delivering concurrent projects under tight deadlines. Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change and Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership and Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 to Current Company Name － City , State Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines. Service Technician February 2016 to February 2017 Company Name － City , State Repair, recondition, service, and maintain Uninteruptable Power Supply systems and other power systems related components. Troubleshoot and diagnose malfunctions of the complete power systems. Electrical Work Center Supervisor/1st Lieutenant Supervisor July 2014 to February 2016 Company Name － City , State Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control, instrumentation, navigation and electrical systems on 17 F/A-18C/D/E/F and 3 EA-18G aircraft.  ​Supervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking, inventory and sales of squadron store merchandise. Avionics Division Supervisor/ Indoctrination Supervisor July 2011 to July 2014 Company Name － City , State Managed the administrative and production efforts of 59 avionics technicians.  Performing intermediate level repair of H-60, H-53, AV-8, UH-1, and AH-1 aircraft systems and components.  Responsible for the check in and training of all newly assigned Sailors, receiving all their initial shipboard qualifications.    Avionics Work Center Supervisor July 2008 to July 2011 Company Name － City , State Responsible for the administrative and production efforts of 34 avionics technicians.  Performing intermediate level repair on P-3 and H-60 aircraft, electrical and power generation systems and components. Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor July 2001 to July 2008 Company Name － City , State Supervised 3 Sailors performing scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Responsible for troubleshooting and repair of Electrical/Instrument and Automatic Flight Control Systems.​ Supervised 10 Sailors performing intermediate level component and system repair on electrical and power generation systems for P-3 and H-60 aircraft. Aviation Electrician/Avionics Technician July 1996 to July 2001 Company Name － City , State Performed scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Performed intermediate level component and system repair on electrical and power generation systems for P-3, S-3, and H-60 aircraft.​ Achievements Led 59 Sailors and Marines in completion of 247 work orders, resulting in 92% repair rate. Received highest grade of "On Track" on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection. Trained 150 sailors in damage control procedures across nine repair lockers, resulting in prompt response to 75 actual and training casualties. Led 16 Sailors in the completion of 15 special inspections, 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man-hours and enabled a 25 percent reduction in work center backlog. Developed and executed plan for successful onload and accountability of 93 items of V-22 Osprey support equipment valued at over $8M. Supervised 27 sailors throughout four work centers in successful completion of 20 self-audits, 35 drills and 22 practical resulting in 13 of 13 programs graded as on track. Applied airspeed principles, divided communication shop and electrical shop into two work centers, improving repair time and efficiency by 25%. Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals, and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance. Professional Development Provided technical expertise in testing aircraft systems, troubleshooting and repairing system discrepancies to ensure minimum schedule impact. Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality. Handled managerial duties, ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements. Installed, inspected, tested, adjusted and repaired avionics equipment, such as radar, communications, navigation, and missile control systems in assigned aircraft (F/A-18, P-3, E-2, SH-60 and C-2s). Performed operational checks, bench checks, and troubleshot, and isolated malfunctions in complex aircraft avionics equipment. Utilized complex test equipment such as continuous wave and pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks. Repaired and replaced components based on test results following blueprints, schematics, handbooks, and other technical documents. Performed calibration, repair and replacement of system components. Maintained highest levels of workplace organization, tool control, FOD awareness/prevention, and safety at all times.   Maintained required certifications to perform job requirements, and handled other duties as requested. Education Bachelor of Science : Professional Aeronautics , 2007 Embry-Riddle Aeronautical University

BUSINESS DEVELOPMENT MANAGER Career Focus Self-motivated former service member with an over 8 year career in environmental management, and administration. Seeking a meaningful and challenging career opportunity with a governmental agency and or aerospace company that will allow for its full and complete utilization of my background experience, education, and personable and professional talents. Qualifications Veteran of The United States Armed Services. Service experience in supportive counseling to personnel and families. Ability to read, write and communicate effectively. Advanced experience with Microsoft Office. Various database experience public and private. Bachelors in Social Ecology i.e psychology, sociology, public and social. Employment History Business Development Manager June 2015 to Current Company Name - City , State Increased sales and maximize revenue; Close daily business deals. Marketing and research for new business market segments. Identify and build relationship with new potential US customers. Manage daily sales and accounting operations. ? Marketing Manager June 2014 to June 2015 Company Name - City , State Research and market for new potential customers. Attend industry exhibitions to market product. Identify opportunities for sales; maintain and build existing customers. Senior Field Technician February 2012 to January 2014 Company Name - City , State Collecting, Preserving and handling of environmental samples. Quality assurance, quality control, data quality and reporting. Maintain understanding of local federal and state laws and standards. Education Social Ecology, Environmental Analysis & Design , 2004 University of California Irvine - City , State Internship: Public Affairs Office , 2003 Food & Drug Administration - City , State , USA Military Experience Water Treatment Specialist August 2002 to January 2005 Company Name - City , State Environmental Specialist May 1994 to September 1997 Company Name - City , State Skills Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops

SENIOR MANAGER -NATIONAL SALES FINANCE Executive Profile Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Skills Office software: MS Word, Excel, PowerPoint, Access Systems: Solar, Business Objects, PC Links General Ledger, FCI, FC Links, FEC, CORE, SAM Professional Experience Senior Manager -National Sales Finance April 2005 to Current Company Name － City , State Manage Consulting Services Group Money Manager reconciliations. Control National Sales revenue & expense accruals and deferral. Manage Litigation reserves and Legal accruals. Supervise month end close, balance sheet reconciliations, variance analysis and audit requests. Coordination of projects and production issues with FA Compensation Information Technology Organization & implementation of new product within FA Compensation Dept. Redefined & improved SOX controls and implemented self assessment of these controls Administer all FA Compensation security entitlements Manage Financial Advisor Trainee Compensation Managed team of 3 of professionals. Vice President-Wealth Management Controllers January 2010 to Current Company Name － City , State Strengthened company's controls by managing the implementation of introducing broker to single broker dealer. Senior FC Compensation Specialist October 1997 to March 2005 Company Name － City , State Review Amortization entries processed for Special Compensation & Deferred Compensation Programs Balance sheet review and sign-off for Special Compensation loans & Deferred Compensation awards Prepare Department Sarbanes Oxley control document and associated Risk Controls Assessment matrix Team project leader in the conversion of Compensation feeds to new People-soft platform Maintain general ledger payroll accounting department mapping table Work with Payroll Systems Support Team on service requests for any GL system modifications Establish, delete, and change name of GL accounts within the payroll accounting monitor centers Benchmark analysis of GL Accounts for payroll and tax accounting monitor centers Contribute to ongoing development of a web based system for tracking Special Compensation Loans Generate payroll feeds for special compensation income, taxes and inputted interest updates Analyze and review monthly and semi-monthly payroll feeds to the general ledger Monthly analysis of fringe calculation and eligible earnings for SB, Citibank, and Associates First Coordinated and produced audit schedules for internal and outside auditors Analysis of quarterly CAP dividend payments for all legal entities and posting entries to retained earnings Prepare daily trial balance reports for review and analysis of GL accounts for Payroll accounting Review all balance sheet schedules prepared by the Payroll Accounting Group Daily review of margin activity for various accounts and the feed to the general ledger Responsible for all P&L inquiries related to payroll feeds Monitored Front End Control (FEC) of Product Area feeders sent to the CORE commission system Communicated back to Product Areas on rejected and warned transactions for analysis and review Worked with Product Areas on development and maintenance of FEC feeders Prepared monthly control book reports and distributed to RFCC Mgmt, SB Controllers, and PCG admin. CORE commission system maintenance for blotters, departments, regions, FC numbers and GL accounts Reviewed and tested system enhancements/changes resulting from PCG commission policy changes Reconciliation of payable account for Citibank Private Bank gross production Supported FC Compensation Specialists with Business Objects and commission system related inquiries Daily trade review of prior business day's activity to ensure compliance with retail commission policy Processed account overrides and FC number overrides as approved by PCG Administration Reviewed and input various gross journal, net adjustments and Sales Assistant arrangements Ran adhoc business object queries for research to inquiries received from SB branch offices Intermediate Accountant - Account Executive Compensation Dept May 1989 to September 1997 Company Name － City , State Generated and analyzed gross commission revenue reports for senior management Was responsible for calculation of Branch Manager Incentive Compensation (MIC) Monthly analysis of general ledger entries to identify and resolve variances from preceding months Administered the organization of a complete procedures manual for the department Education Business Administration : Accounting Pace University － City , State , US Pace University, New York, NY Majored in Accounting / GPA: 3.60 Degree: Business Administration, Dec '98 Series 7 and Series 63 Certifications Series 7 and Series 63 Skills Compensation, Sales, Balance Sheet, General Ledger, Audit, National Sales, Account Executive, Accountant, Executive Compensation, Litigation, Month End Close, Reconciliations, Sales Revenue, Variance Analysis, Gl, Sarbanes Oxley, Sarbanes-oxley (sox), Loans, Adjustments, And Sales, Arrangements, Journal, Retail, Retail Marketing, Sales Assistant, Accounting, Account For, Front End, Maintenance, Reconciliation, Finance, Security, Sox, Accounts And, Accounts For, Mapping, Payments, Payroll, Payroll Accounting, Posting, Systems Support, Tax Accounting, Topo, Web Based, Deferred Compensation, Access, Excel, Ms Word, Powerpoint, Word, Series 6, Series 7

HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able to master, process and apply new skills and concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience HR Senior Specialist 09/2006 to Current Company Name City , State Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business. Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects. Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers. Explain the changes in their insurance of choice. Keep up to date with the changes in the health and insurance coverage, processes and changes. Responsible for processing and calculating retirees' pension. Educate participants on their retirement plan benefits. Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls. Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them. Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to. Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting. Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty. Skilled at conducting interviews and hiring process. Have mentored team members about the phone etiquette and how to score high in their quality monitoring. Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents. Member and Claims Representative 08/2001 to 05/2006 Company Name City , State Provided support for the bilingual unit during supervisor's absence. Provided assistance and guidance to the new bilingual hired. Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers. Specific Responsibilities. Facilitated care coordination for members with critical care needs in the Medicaid population. Worked in special projects assigned by the Director of the Customer Service Department. Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following. Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices. Primary duties included, but not limited to, write and routes confidential correspondence. Screened, handled or distributes incoming phone calls and complaints. Maintained confidential correspondence and general files. Orders supplies. Coordinated travel plans, prepared and submitted expense reports. Compiled and distributed meeting minutes. Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures. Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents. Researched, verified and prepared reports. Created and maintained databases. Coached new hires handling supervisor and escalated calls. Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction. As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network. Handled issues related to members' benefits, claims resolution and appeal status. Administrative Secretary 01/1999 to 02/2001 Company Name City , State The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987. Duties Managed project and prepared various reports. Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department. Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices. Prepared expense reports from receipts. Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality. Performed telephone interviews for bilingual candidates. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Served as a consumer advocate to the Chief Executive Officer. Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices. Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees. Resolved company issues by phone and correspondence. Responsible for establishing contact with both internal key managers in order to resolve customer's concern. Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer. Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input. Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau. Significant Achievements Processed over 350 complaints a month at the executive level. 95% of customer's complaint resolved satisfactorily, which turned into retained customers. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Educational Background Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church of God Ebenezer - Director of Multi-media. - Church's real time translator and also translate utilizing the translation devices. - Church Bookkeeper assistant. Languages Fluent in English, and Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant.

EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive Chef and a food handlers license will be utilized. And experience working for multiple James Beard Award winners Alfred Portale and Paul Bartolotta. Core Qualifications Executive Chef Menu Developing Chef de Cuisine Schedule,Food &Labor Executive Sous Chef Inventory &Ordering Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats Cleaned, cut and ground meats, poultry, game and seafood Particapated in cooking and prep with CDC and line cooks Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured

INTERIOR DESIGNER Summary A results oriented designer with the objective to evolve creatively in the field of interior design. Experienced, organized and adept at developing creative solutions. Experience Interior Designer January 2011 to Current Interior Designer/ Outside Sales Representative March 2006 to January 2011 Company Name － City , State Established new accounts and business relationships with construction companies and local builders. Assisted builders and their clients with specification of all interior finishes within budget. Provided design sketches and spec sheets to clients and contractors. Placed orders accordingly and scheduled deliveries. Interfaced with contractor and installers to ensure proper procurement. Attended company sales meetings to establish new goals and sales quotas. Interior Designer May 2005 to August 2009 Company Name － City , State Consulted with clients to determine architectural and design preference. Assisted in selection of all interior and exterior finishes. Developed design drawings and spec sheets accordingly. Interfaced with builder and all sub-contractors on site to ensure proper procurement and installation. Oversight of all product and materials orders and deliveries. Maintained communication with clients and contractor throughout the building process to facilitate any special requests or change orders. Designers i / Owner City , State Consult with clients and/or contractors to determine scope of work, design style preferences and budgets. Specify products and materials accordingly. Originate and develop design concepts and presentations for clients including design drawings, renderings and furniture designs if custom curation is called for. Provide detailed spec sheets, design drawings and pricing to contractor. Facilitate orders and deliveries of materials utilizing spreadsheets and point of sale system. Maintain communicative relationships with all participating parties including clients, contractors, product representatives, and installers. Oversight and management of several projects simultaneously from concept to completion. Education Associate of Arts : Interior Design , 2008 Southwest University of Visual Arts － City , State Interior Design Associate of Arts : Art History , 2005 Art History New Mexico State Universtiy - Las Cruces, NM Skills budgets, budget, concept, clients, materials, meetings, presentations, pricing, procurement, sales, specification, spreadsheets

ASSISTANT STORE MANAGER OF OPERATIONS AND HUMAN RESOURCES Highlights SKILLS / STRENGTHS Computer Peoplesoft, Kronos payroll management system, Microsoft Word, Excel, Access, and PowerPoint, entry level HTML Professional Excellent communicator, motivator, and decision maker Strong analytical and problem solving skills Ability to handle multiple task and lead to completion Strong public speaker Accomplishments Wall Street Journal Award in Economics and Finance2010 Civic Club Scholarship 2008 Kohl's Territory Finalist for Manager in Training competition 2012 Experience Assistant Store Manager of Operations and Human Resources May 2014 to Current Company Name － City , State 05/2014 to Present 5241 McFarland Drive Durham NC, 27707 Supervisor: Stacyanne Belsky (stacyanne.belsky@kohls.com) Not Available for Contact (919) 489-1116 60 hours per week $48,750/year Assistant Store Manager of Operations and Human Resources (Retail Volume approx 15.5 million) Operations Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend Review scheduled vs. workload reports, and directs area supervisors to edit schedules to workload Oversee truck unload process to ensure company standards are being met Lead the Replenishment Best Practice Merchandise Location System to maximize efficiency and execution. Provide general oversight of building and equipment maintenance and upkeep, coordinate local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved Oversees efforts to adhere to all building safety requirements Responsible for the implementation and maintenance of all Company stockroom capacity and organizational guidelines Responsible for managing and coordinating all store remodeling and repair and maintenance projects Lead inventory prep planning and ensures inventory execution goal is achieved Partner with Loss Prevention on all inventory programs Human Resources Lead the interview and hiring process to maintain proper staffing levels to match workload Manage associate files to company policy/legal requirements Lead the Associate annual review process Coaches and counsels Associates when necessary based on Company productivity goals Lead the completion and administration of Associate counseling in accordance to Company policies/HR guidelines Lead associates training administration Develops and coaches Area Supervisors to promotable levels Develops programs to drive positive reinforcement and motivation to all Associates Participated in the recruitment of executive talent at North Carolina State University (NCST) Selected as peer resource for incoming executives Assistant Store Manager of Apparel and Accessories Apr 2012 to May 2014 Company Name － City , State 04/2012 to 05/2014 1361 Boone Station Drive Burlington, NC 27215 Supervisor: James Floyd (james.floyd@kohls.com) Available for Contact (336) 458-6223 60 hours per week $42,500/year Assistant Store Manager of Apparel and Accessories (Retail Volume approx 7 million) Analyze business summary reports daily to determine growth opportunities Partner with HR/OPS ASM to address inventory issues and communicate to corporate partners Ensure Company merchandise presentation directives and standards are met and maintained Develop and implement action plans to ensure key business areas outperform LY figures Operate Kronos payroll management system Lead store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to company Best Practice, analysis of business operations, and expense management. Complete and administer associate counseling documentation / administer associate annual review Recruit, interview and hire new talent Competitively walk completion and report to store manager and district manager Manager in Training (MIT) (Retail Volume approx Jan 2012 to Apr 2012 Company Name － City , State 01/2012 to 04/2012 3648 E Franklin Blvd Gastonia, NC 28056 Supervisor: Susette Vlasich (704) 824-0091 40 hours per week $17.50/hour Manager in Training (MIT) (Retail Volume approx 17.5 million) Lead "Manager on Duty" program Resolve escalated customer concerns Lead and drive Loyalty Programs (Credit and Email Solicitation) to ensure store goals are achieved Coach Cashier's on proper soliciting techniques and provide tools for customer engagement Ensure daily sales floor standards are maintained Positively influence associate engagement and morale through recognition program Responsible for merchandising updates and sales growth of Home Decor and Juniors department Store Management Intern Jun 2011 to Jan 2012 Company Name － City , State 06/2011 to 01/2012 3050 Watson Blvd Warner Robins, GA 31093 Supervisor: Debra Drake (Available for Contact) (478) 293-7300 40 hours per week $11.25/hour Store Management Intern (Retail Volume approx 16.5 million) Assist store management in day-to-day operations Lead teams in sales floor moves Partner with dock supervisor in expediting truck freight Complete and present Capstone Project on store environment and area of opportunity Vice-President of Community Service Delta Sigma Pi Aug 2009 to May 2010 Company Name － City , State Post Office Box 8065 Statesboro, Georgia 30460 Supervisor: Margaret Pigatt-Lanier (912) 478-5413 40 hours per semester $1,500/stipend Peer Financial Counseling Student Liaison Educate Students on the following modules: Budgeting, Managing Credit and Debt, Controlling Credit Train Peer Financial Counselors on Modules to deliver to student organizations/classrooms Partnered with other student organizations/faculty to set up venues to present PFC Modules Recruit alumni and business community leaders for career development seminars Partner with faculty for fundraising events Raise awareness of organization on campus Coordinate community service activities with the Provincial Community Service Committee Ensure that chapter meets volunteer requirement set by the central office Organized campus-wide blood drive Education BBA , Economics 2010 Georgia Southern University － City , State , US Georgia Southern University BBA 2010 Statesboro, GA Major - Economics Affiliations Economics Club Skills Million, Retail, Retail Marketing, Sales, Operations, Associate, Hr, Inventory, Payroll, Business Operations, Documentation, Kronos, Training, Credit, Equipment Maintenance, Human Resources, Loss Prevention, Maintenance, Recruitment, Staffing, Stockroom, To Sales, Sales Floor, Budgeting, Career Development, Central Office, Financial Aid, Fundraising, Liaison, Pfc, In Sales, Access, Award, Entry Level, Excel, Html, Journal, Microsoft Word, Peoplesoft, Powerpoint, Problem Solving, Territory, Word, And Sales, Customer Engagement, Daily Sales, Merchandising

CONSULTANT Professional Overview Masters of Social Work Performed medical social work services for over 10 years, in multiple environments, providing patients and their families with comprehensive psychosocial assessment, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions Participated in conflict negotiation, managed care operations and ensuring appropriate and cost effective patient care Received on the job training as a medical and home health social worker through Kaiser Permanente, South San Francisco, CA and Cook County Hospital, Chicago, IL Self motivated, effective communicator, able to work independently, or on a team, and able to perform well in a fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised and consulted with Missouri hospitals and patients, utilizing InterQual, Medicare, Medicaid/MediCal, and Social Security guidelines to assist with reducing the hospital's loss of revenue by 80%, as well as reducing patient's out of pocket cost by 75% Grant writing experience, receiving funding, ranging from $35,000 to over $1,000,000 for services including pre-school and family preservation and reunification services Organized and supervised the activities of over 10 volunteers responsible for mentoring 30 pregnant and parenting teens Education Masters of Social Work : Community, Organization, Planning, and Administration University of Southern California － City , State GPA: Tommy Trojan award for merits in the School of Social Work Community, Organization, Planning, and Administration Tommy Trojan award for merits in the School of Social Work Bachelors of Art : Psychology Loyola Marymount University － City , State Psychology CPR Instructor Certification Garfield Medical Center － City , State Experience Consultant January 1998 to Current Company Name － City , State Provide temporary medical social work services in the states of California, Illinois and Missouri, for hospitals, hospice agencies, home health agencies, adult day health care programs, and psychiatric facilities Assist patients with end of life issues, advanced directives, and placement needs Perform crisis counseling, psychosocial assessments, and care plans Developed a proposal for funding, and received a contract for Los Angeles County Superior Court, as a Probate Investigator, evaluating the needs of elderly and dependent adults Utilized Medicare, MediCal and Social Security guidelines to assist with discharge planning, DME orders, and referrals to community services. Medical Social Worker January 2010 to Current Company Name － City , State Provide medical social work services for Kaiser Permanente home health and hospitals. Complete comprehensive psychosocial assessment. Provide counseling on functional losses, grief counseling, and assistance with end of life issues. Educate patients about advance directives, code status, and community referrals. Document on Clinical Documentation Systems and familiar with using Health Connect system. Medical Social Worker January 2006 to January 2010 Company Name － City , State Implement temporary medical social work services in various environments, such as hospitals, hospice, adult day health care, home health and psychiatric facilities. Provide patients and their families with comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions, discharge planning, and case management. Assess, and initiate discharge planning by providing psychosocial assessments, placements, and counseling to patients, and in acute rehabilitation units. Clinical Social Worker II January 2004 to January 2006 Company Name － City , State Initiated interventions with identified at risk patients and families, admitted in the maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu and the emergency department. Assist patients with crisis counseling, end of life issues, reports to local authorities, and other related social service interventions. Assisted the health education department with CPR re-certification for hospital staff. Skills case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation Memberships/Scholarly Societies American Heart Association California Board of Behavioral Sciences National Association of Social Workers YMCA Youth Coach

DIGITAL MARKETING ASSOCIATE Summary Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 to 11/2016 Digital Marketing Associate Company Name － City , State PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources. Optimize web presence and visibility of healthcare professionals. Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist in fostering retention of healthcare professionals current client base and draw new client base. 02/2013 to 08/2013 Account Manager Company Name Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Boticário Group, which was created to compete with Sephora group. Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter. Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages. Noted by senior management for efficient management of client-agency relations. 05/2011 to Current Account Manager Company Name Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY

AVIATION MAINTAINER Professional Summary 6 years' experience as a Fast Food Cook/Assistant Manager.  2 years' experience as a Customer Service Representative in a Call Center.  1 year and 3 months experience as a Security Guard.  Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.   Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.    Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Skills Typing Speed 50 Words per Minute * QuickBooks * Apple or Macintosh Computers * MS Outlook * Photoshop * MS PowerPoint * MS Excel * MS Word * Fork lift operation (cherry picker), and (Stand up forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes and analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching and mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer | City , State | August 2017 - April 2018 BCT certified.  trained as a leader and a specialist in the field of aviation maintaining. leadings squads or groups of 10-20. time management. accountability of records, and protection. Reduced overhead by taking on more responsibility with creative and administrative projects. Monitored and screened visitors to verify accessibility to inter-office personnel. Answered and managed incoming and outgoing calls while recording accurate messages. Company Name Warehouse-Selector | City , State | April 2016 - August 2017 Forklift (stand-up) and cherry picker operator. Analyzed departmental documents for appropriate distribution and filing. Achieved [revenue or departmental objective]  by [actions taken] . Picked up incoming stock and delivered materials to designated locations. Picked products for specific routes according to pick sheets. Estimated weights, heights and centers of balance to make precise placements. Divided cargo received by account Number and intended location. Maintained accurate stock records and schedules. Company Name Security Guard | City , State | August 2015 - April 2016 Foot patrol/ Grounds access guard. Control and protect personnel flow on grounds of residents and report hourly activity. patrol every hour on the hour or 15 to 30 minute increments. Responded to calls in both routine and emergency situations. Collected and organized all surveillance data and information to protect client possessions and workspaces. Detected and apprehended any unauthorized personnel. Directed guests around the building and answered questions regarding accessibility. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Delivered accurate verbal and written reports to company personnel. Noted and followed up on any unusual behavior. Company Name Door attendant | City , State | February 2015 - August 2015 Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Asked open-ended questions to assess customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Built long-term customer relationships and advised customers on purchases and promotions. Welcomed customers into the store and helped them locate items. Determined customer needs by asking relevant questions and listening actively to the responses. Recommended alternative items if product was out of stock. Greeted customers in a timely fashion, while quickly determining their needs. Cleaned and organized the store, including the checkout desk and displays. Company Name Security Guard | City , State | March 2014 - February 2015 Corporate access control guard. Control all access with in the area required. Utilize all software for security via GE Security systems (camera system), Otis (elevator monitoring and control system). Report daily logs and Incident Reports. Patrol three times on every shift and check for all issues that may occur. Responded quickly and effectively to all security violations and duress alarms. Investigated all security and safety violations. Responded to calls in both routine and emergency situations. Enforced General Services Administration (GSA) policies by anticipating potential security breaches. Maintained accurate and detailed logs of all events that occurred during each shift. Unlocked rooms and suites for authorized contractors. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Company Name Customer Service Representative | City , State | April 2011 - March 2013 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Took inbound calls for Comcast. Updated customers' information in the database. Helped drive sales goals and achieve monthly quotas. Created and maintained an organized database to develop promotional sales. Directed calls to appropriate individuals and departments. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Learned, referenced and applied product knowledge information. Developed reputation as an efficient service provider with high levels of accuracy. Recommended alternative items if product was out of stock. Served as the main liaison between customers, management and sales team. Built long-term customer relationships and advised customers on purchases and promotions. Company Name Computer Technician | City , State | January 2010 - June 2010 Built and repaired computers consisting of internal and external repairs. Repaired printers if needed. Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Company Name Shift Manager | City , State | May 2004 - June 2009 Managed the shift of ten to twenty-five staff. Opened and closed the restaurant. Cooked, served customers, cleaned the restaurant and stocked needed supplies. Completed schedules and reviewed the staff. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Managed schedules, accepted time off requests and found coverage when shifts were short. Tracked receipts, employee hours and inventory movements. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Described product to customers and accurately explained details and care of merchandise. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Assisted customers with food selection, inquiries and order customization requests. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Alerted customers to upcoming sales events and promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Built long-term customer relationships and advised customers on purchases and promotions. Processed cash and credit payments rapidly and accurately. Participated in physical inventory counts every Opening and Closing of the store. Personal Information Driver's License Class C - Standard Driver's License Education High School Diploma West Orange Stark City , State | 2007 GED West Orange-Stark High School City , State | 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License Class C - Standard Driver's License

MEDIA WEATHER FORECASTER Summary Skilled weather forecaster with experience in the media network. Familiar with SmartMET system to make short and medium range forecasts at any spatial scale. Highlights Communication skills Adaptability Common software application knowledge Demonstrated organizational/planning skills ability to improvise good performance under difficult situations team work experience reliable Accomplishments Served on a meteorological office for 6 years and as a weather office team leader for 3 years. Completed advanced research of Severe Local Storms and Weather forecast evaluation. Secured feature article in Cuban Meteorlogical Magazine. Represented Cuban Weather Service in workshops and training courses in United States and China. Attended postgraduated courses. Participated in conferences and meetings as speaker. Produced over 3 or 4 TV and Radio broadcasts each week for 4 straight years. Interviewed on Television and spoke about weather forecasts, warnings an hazards. Experience Media Weather Forecaster March 2010 to November 2014 Company Name － City Presented local weather news and feature reports in the public radio style on both local and national weather news programs. Introduced fresh and new angles on previously-reported material to update and inform the audience. Combined video, audio and graphics to effectively convey each report and forecast. Effectively explained the hazards and vulnerabilities that the people could expect and confront in some dangerous weather conditions. Superior Specialist in Meteorology September 2008 to November 2014 Company Name － City Created technical and research documents such as: daily and weekly forecasts, discussions and warnings. Analyzed the meteorological conditions affecting peoples life and economic features. Assisted in developing scientific analysis software. Conducted research in Severe Local Storms and Weather forecast evaluation, specifically dangerous meteorological systems. Developed effective working relations with groups, individuals, agencies and the public. Supervised technical and professional staff. Guaranteed all data met stringent quality control standards. Trained new personnel and interns on office functions. Maintained a high rate of accuracy over a 85 % in daily forecast evaluation. September 2008 to November 2014 Education Bachelor degree : Meteorology , 2008 Institute of Technology and Applied Sciences － City , Cuba Diplomat Course “Evaluation of Ecological and Climatic Risks and Environmental Impact” University of Alicante, Spain - INSTEC, Cuba. 190h, 09/2006-05/2007. Earned First place, General Meteorology Commission in the Students Scientific Forum, Winner of “Benito Viñes S. J” Prize that its granted by the Cuban Meteorological Society, for students category, 2007. Attended conferences and conventions as speaker from 2003 till 2008. Graduated with honors and 6.13 GPA. Continuing education in Meteorology Postgraduate courses. Affiliations •Cuban Meteorological Society from 2004 till 2014. Personal Information Place of Birth: Havana Date of Birth: 28th of January, 1986 Sex: Female Status: Single Publications •Y. Martínez, G. Acosta: “Thunderstorms in Pinar del Río province”, Memories of the III Cuban Congress of Meteorology. Electronic Edition, 2005. ISBN: 959-7160-31-5. •Y. Martínez , G. Acosta: “Sinoptic configurations that are favorable for tornadoes in the western region”, Memories of the IV Cuban Congress of Meteorology. Electronic Edition, 2007. ISBN: 978-959-7167-12-9. •Y. Martínez, M. Carnesoltas, A. Martínez, N. Quintana, M. Sierra, G. Aguilar, G. Acosta: “Hailstorms in Camagüey province”, Memories of the Tropic Convention 2008. Electronic Edition, 2008. ISBN: 978-959-282-079-1. •Y. Martínez, G. Aguilar, M. Carnesoltas: “Termodinamic conditions asociated to hailstorms”, Memories of the V Cuban Congress of Meteorology. Electronic Edition, 2009. ISBN: 978-959-7167-20-4. •Y. Martínez: “Termodinamic conditions asociated to hailstorms in Camagüey”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1. •Y. Martínez, G. Aguilar, M. Carnesoltas: “Hailstorms and its relationships with wet bulb 0 0C isotherm”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1. •Y. Martínez: “A evaluation proposal of Cold fronts arrive at short and medium range”, Memories of the VII Cuban Congress of Meteorology. Electronic Edition, 2013. Languages Spanish, English Skills People Skills: enthusiastic people person, advanced problem-solving, great organizational skills. Weahter Forecast: SmartMET work station, Statistical Analysis Software, Numerical models analysis, Observational Data Analysis, Satellite and Radar workstation.

FINANCE ANALYST Summary Obtain a job as an Executive in your Company to provide financial expertise, 9 years of BPO Finance expertise, strong critical thinking skills, computer skills, and to contribute to the success of the business Highlights STRENGTHS: Achievement Oriented with Excellent Communication People Management Skills Team Worker. Ability to Manage Change with ease Adaptability to Flexible Working Hours. Excellent Negotiation and Analysis Skills Quick learner with high energy level Willing to work hard. Eager to take responsibilities and challenges. Operating system : Windows Financial Accounting Packages : Tally Accounting Package 6.3 & 7.2 (A-Grade) Experience January 2009 to May 2016 Company Name Finance Analyst Connecting with onshore business for review of AUC balance and updating the status of the WBSE's Scheduling Monthly with call with onshore business and Finance / Business leads to update the status of the over expenditure Leading team with regular catch up meeting and allocating the WBS creation request equally and conducting monthly connect Metrics discussion Playing a key role as a SPOC for my team in case of any Adhoc request and Statutory reporting. OBJECTIVE OF THE PROCESS: Creation of AFE (Authority for Expenditure) Maintaining WIP balance Performing Statutory Report (A202 (US Tax), Capex Spent Report, Flux Report etc) Focal from Capital & Assets for Divestment activities Performing Asset Capitalization, Write off Taking up Audit queries from PWC local audit Connecting team meeting on daily basis and allocating works based on volumes Performing internal audit testing for legal entity Being a Control operator for Exploration Balance Sheet Review. Capex Reporting submission to the Manage close team. This will provide the total spent for the year. June 2007 to January 2009 Company Name Process Associate Project name : Home Depot Responsibilities: FA deals with asset capitalization, asset transfer, asset disposal, asset cost adjustment and CIP account reconciliation. Also perform asset depreciation during month end. AP team makes the payments to the vendor for the items purchased. AP make a JE and coded to asset capitalization in progress (CIP) account. Upon receive the AP JE. FA look for back up records like Invoice copies & Capitalization Expenditure Request # (CER#). Based on the FA policy we have categorized the assets based on the invoice description given. Asset category can be major & minor category based on company policy it differs. Upload the FA additions to the system. If the branch is not able to provide adequate back up records (invoice copy & CER#) we can reclass it as expense based on company policy. Also perform FA transfer from one branch to another branch based on the request which branch has submitted to us. Also perform FA disposal from the respective branch based on the request which branch has submitted to us. Cost adjustment: If any sales tax was not paid in the invoice copy. Later AP made separate payment for Sales Tax alone. We can adjust the Sales Tax amount to the existing asset in the system. Depreciation: Most of the company performs STL depreciation. At the end we have to reconcile our FA CIP account of all the activities which you had performed during last month. I had been a top performer for many times for giving 100% Accuracy got 100C award. Business Excellent award by client Home Depot Supply Got Star of the month from Raman Chennai BPO head TCS for this quarter in TOWNHALL. April 2006 to May 2007 Company Name Process Associate Involved in MI Consolidation & MI Audit Involved in Query Solving. Cross-skilled in Different processes Consistent High Quality performance with good productivity. Involved in Training of New team members. Completed the Lean Training. Achievements Had been a top performer in the whole floor for doing maximum number of cases, I reached the "Last Attributable Reference" message, which blocks the clients software and got Siemens best Performer award. Education 2006 B.L.I.S Madras University B.com Year of Passing 2005 Madras University 2002 Higher Secondary School St. John Higher Secondary School Secondary school leaving certificate 2000 St. John Higher Secondary School Personal Information Name : T. Catherine Mercy Father's Name : S. Thomas Permanent Address : Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth : 28th Dec 1984 Passport : Yes Gender : Female Nationality : Indian Languages Known : Tamil & English. Marital Status : Married Skills account reconciliation, Accounting, AP, balance, Balance Sheet, C, Excellent Communication, client, clients, Finance, Financial Accounting, internal audit, legal, People Management, Windows, works, Negotiation, Operating system, processes, progress, Quality, Quick learner, reporting, Sales, Scheduling, Siemens, Tax Additional Information PERSONAL DETAILS: Name : T. Catherine Mercy Father's Name : S. Thomas Permanent Address : Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth : 28th Dec 1984 Passport : Yes Gender : Female Nationality : Indian Languages Known : Tamil & English. Marital Status : Married DECLARATION: I hereby declare that all the above information furnishes by me is true and correct. Yours Truly, Catherine Mercy

BANKING Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail Experience Banking August 2013 to Current Company Name Store Manager August 2012 to November 2012 Company Name － City , State Managed a team of 10. I opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Developed the department's first incentive performance plan, which motivated my team. This resulted in a 23% increase in sales. My team surpassed revenue goals in four consecutive quarters. Store Manager February 2008 to June 2012 Company Name － City , State Managed a team of 6. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Education High School Diploma : 2010 Federal Way Senior High School － State , United States Skills Assistant Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training

ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert in customer relations Effective time management Attention to detail Resolve outstanding issues timely Develop and implement systems, policies and procedures Accomplishments Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96 Reduced the unresolved queries on accounts from 48 months to 30 days Negotiated early settlement discounts with vendors Experience Accounts Payable AP - (Creditors) Supervisor March 2013 to December 2015 Company Name － City , State Full function AP (creditors) supervision - managing AP staff office. Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements. Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list. Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members. Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise. Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid. Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. Lease Administrator November 2012 to February 2013 Company Name － City , State Manage lease agreement database. Compile World Screening checks / forward details and results to corporate office. Create "Offer to Renew Lease Agreement" for landlords once World Screening clearance reports are received. Liaise with leasing administrators regarding renewal of lease agreements. Draw up standard lease agreements to renew leases. General activities and duties in the leasing office. Utilities Manager October 2009 to October 2012 Company Name － City , State Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs. Liaise and meet with City officials regarding charges. Lodge applications to have tariffs changed and accounts credited. Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions. Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings. Issue instructions. Approve / decline meter replacements. Investigate & complete tenant queries when escalated to me. Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts. Report to senior management on weekly basis. Temp Work. Supervisor July 2009 to August 2009 Company Name － City , State Temping as AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP - (Creditors) Supervisor January 2008 to June 2009 Company Name － City , State Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system. Hand back any reconciliations that have errors or do not comply with corporate governance and company policy. Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise. Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success. Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy. Verification of AP reconciliations, including that they are processed on time to maximize discount. Managing debtor's book to ensure payments are received on time. Monitor and manage age analysis to keep within limits set by management. Records are secure and accurate, but available for Corporate Governance and audit purposes. Handling all verbal/written communication and representing the Company in a professional manner. Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute. Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success. Being a liaison where necessary between the team individually and collectively to senior management. Accounts Payable (Creditors) Clerk November 2003 to December 2007 Company Name － City , State Generate purchase orders on Navision system Check that all tax invoices comply with SARS requirements. Process tax invoices on Navision system Ensure tax invoices are approved by relevant managers as per limit of authority Match tax invoices to supplier statements Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes. Reconcile accounts on Navision system to statements received and batch documents according to statements. Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required Hand reconciliations (complete document packs) to supervisor for approval Balance payment list (Excel) and payment journal (Navision). Prepare COD payments twice weekly when required Update balance score card & file with supporting documentation in scorecard file for performance appraisals. Accounts manager March 2003 to November 2003 Company Name － City , State Full function accounts payable and accounts receivable Reconcile accounts Prepared payment run checks and remittance advices Resolve account queries Full function debtors Process waybills for invoicing Ensure all invoices & statements are delivered to customers timeously Collection of debtors payments Wages & salaries All Banking Petty cash Control fuel account Reconcile all accounts with auditors monthly Education Certificate in Practical Accounting : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Basic Bookkeeping : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Sectional Title Management : Sectional Title Management , 2011 University of Cape Town － City , State , South Africa High School Diploma Certifications Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System) Additional Information Accounts Payable AP - (Creditors) Manager Glendale, CO Authorized to work in the US for any employer Skills •Audit and process vendor invoices ensuring timely and accurate payments. •High volume with complex processing •Investigate and resolve problems associated with processing of invoices •Handle all vendor correspondence via phone or email •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. •Manage vendor information and setup. •Develop, implement and maintain AP systems, procedures and policies. •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.

SHELTER ADVOCATE Summary Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality. I am very experienced with computers and a tremendous amount of office skills. Highlights Crisis intervention and resolution Complex problem solving skills Valid Texas driver's license Reliable transportation Strong decision maker Fundraising background Client engagement Compassionate Dedicated patient advocate Self-starter Event planning and coordination Microsoft Office Suite Accomplishments Promoted to Lead Teller after 9 months of employment. Promoted to Assistant Manager at a gas station after being a cashier for 1 month. Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc. Assists with supervising and directing the work of community service workers and volunteers. Experience SHELTER ADVOCATE July 2014 to August 2015 Company Name - City , State Tested clients for drug use and referred them to other community resources. Produced media advisories, brochures, fact sheets, print ads and newsletters. Promoted healthy habits and practices in outreach materials and presentations. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Traveled locally and regionally to conferences, workshops and presentations. Maintained up-to-date and comprehensive electronic and paper filing systems. Collaborated with local health departments and other community partners. Educated the public regarding community health resources in correctional facilities, community centers and churches. Drafted and revised reports, articles and background papers. Educated clients about treatment options and answered related questions. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. MUNICIPAL COURT CLERK January 2014 to March 2014 Company Name - City , State Processed summons, subpoenas, appeals and motions. Drafted legal papers including complaints, summons and interrogatories. Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Processed and distributed invoices to bill clients. Composed and revised legal documents, including letters, depositions and court documents. Created and tracked all expenses and client account codes Recorded and monitored court appearance dates. LEAD TELLER June 2012 to August 2013 Company Name - City , State Established new customer accounts including checking, savings, lines of credit and loans. Processed sales referrals and promoted bank services and products. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to Wells Fargo security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Education High School Diploma : General , 2000 Jefferson City High School - City , State , Cole Top 10% of class Coursework in Business, Communications and Advertising Coursework in Accounting 1 & 2 3.4 GPA Coursework includes Human Computer Interaction C oursework in Technical and Professional Writing Select One Skills 10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants

ADMINISTRATIVE ASSISTANT Career Overview Highly focused and results-oriented professional who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment while supporting confidential, complex, and deadline-driven operations. Customer-oriented and computer-savvy.   Skill Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Travel administration Strong problem solver Customer service-oriented Meeting planning   Professional and mature   Professional Experience Administrative Assistant Jan 1996 to Oct 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Point of Sale Manager Jan 1989 to Dec 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Senior Secretary Jun 2008 to Dec 2009 Company Name － City , State Provide secretarial and administrative support functions to various members of the Retail Leadership Team and their support staff in an efficient and effective manner. Responsible for document preparation and creating presentations and Excel spreadsheets in an organized and timely manner, SAP reports, daily financial reports, and necessary materials for meetings. Support various Category Management initiatives such as maintaining the Tire Book and In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance and analytics utilizing Access databases interfaced with Excel. Maintain the Tire Order Pad, the tire replenishment process for Retail including daily maintenance and analytics utilizing Access databases interfaced with Excel. Support various Marketing initiatives, including but not limited to, invoice processing, advertising proofing, distribution of various reports, plant sale rebate processing, data collection and reporting and daily updating and maintaining data for Retail's intranet site (Pit Row). Assist with the annual DMR Conference: Planning and coordinating a cost effective conference, preparing presentations, assisting with the planning of the agenda, planning of team building events, and serving as host and point person for 75+ attendees. Executive Secretary Dec 2009 to Jan 2013 Company Name － City , State Provide administrative and professional support to the Vice President & CIO and HR Director, Global Finance & IT along with 10+ members of the Global Leadership Team and their support staff in an efficient and effective manner. This includes the coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Vice President & Controllerand support staff. Support various Human Resources initiatives such as assisting with the preparation of succession planning, assisting in the interview process, on-boarding process of new hires and transfers and recording of 175+ associates' attendance by entering all exceptions into the database system. Develop and execute the IT Intern and Development Program serving as Steering Committee Lead, which includes the recruiting, training and on-going support of interns and development program associates, hiring managers and mentors. Key actions include leading the team in selecting appropriate positions for interns, selecting mentors for students during their internships, and recruiting top talent from 5 target universities and the INROADS program. Responsible for retaining talent from the intern program either as returning interns or as development program associates. Established a new program process by creating and maintaining 3 websites for the Steering Committee, Interns and Hiring Managers. Support Global Infrastructure Services in the daily maintenance of the Project Tracker database including monitoring email, entering projects and assignments within 2 days of receipt and maintaining resource information. Coordinate quarterly Global Communication Meetings, which includes scheduling, preparation, and assisting in providing technical support with Telecom and Creative Services and creation of the feedback survey. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Executive Assistant Jan 2013 to Current Company Name － City , State Team with Chief Human Resources Officer and the Senior Vice President, Global Sales and Marketing, providing administrative and professional support to ensure the effective, efficient and confidential operations for the office of the Senior Vice President of Human Resources and the office of Global Sales and Marketing under minimum supervision. Provide HR generalist support for the key processes and tasks associated with Human Resources, which includes executive compensation, succession planning, union relations, executive search, etc. Administrative support includes coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Senior Vice President, Global Communications. Administrative Assistant Jan 1996 to Jan 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Point of Sale Manager Jan 1989 to Jan 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Education Bachelor of Science , Organizational Management Human Resources 2016 Colorado Christian University Graduate Skills MSOffice: PowerPoint, Publisher, Word Excel Desktop Publishing Software: Photoshop,

CONSULTANT Career Overview Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions. Core Strengths Seasoned in conflict resolution Telephone inquiries specialist Active listening skills System checks and troubleshooting Resourceful PC expert Windows XP/Vista Service solutions expert Exceptional telephone etiquette Patient and diligent Vast technical knowledge Deadline-oriented Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Consultant 07/2013 to 08/2015 Company Name City , State Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Rental Agent 09/2014 to 07/2015 Company Name City , State Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Cashier 11/2009 to 07/2014 Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Trained 37 new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each customer. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative 04/2005 to 01/2009 Company Name City , State Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Improved reliability of supply chain software, systems, database and order processing. Expert in using Windows software and Microsoft, Power point, outlook, computer savvy, Fielded an average of 48000 customer service calls per day. Over 9 years of high call volume call center experience. 13 years customer service experience. Accounts receivable, helping customer to work through their accounts and explain a detail bill. Recruiter 11/2004 to 09/2005 Company Name City , State Analyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Assisted management with presentations for business reviews and communications meetings. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Built social networks to find qualified candidates. Organized all monthly and quarterly reviews for all associates. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Administrative Assistant 11/2003 to 04/2004 Company Name City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation.. Researched and resolved collections and billing disputes with tact and efficiency. Educational Background Bachelor's Degree : Human Resources October 2017 University of Phoenix City , State Human Resources Top 3% of class highest GPA. 3 .86 GPA International Scholar Laureate Scholar SHRM Atlanta Chapter Business Analysis coursework Minor in Business, Member of Society of Human Resource Management : Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Danville Community College City , State , United States GPA: GPA: 3.86 GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development Professional Affiliations Society of Human Resource Management International Scholar Laureate Scholar The National Society of Collegiate Scholars Mary Kay Consultant Skills Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills, Calm under pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks and troubleshooting, Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,

SENIOR ACCOUNTANT Summary A highly competent, motivated, reliable and result-driven Accountant with extensive experience supporting the finance needs of the organization. A self-starter and team player with excellent organizational and computer skills. Proven ability to take on extra responsibilities and manage multiple projects simultaneously while working under stringent deadlines and maintaining high degree of confidentiality. Highlights MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, and BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies Experience Senior Accountant May 2015 to Current Company Name － City , State Financial Reporting and daily operations: Oversee cash management - daily. Manage financial closings - monthly. Manage general ledger - monthly. Review and prepare various account reconciliations - monthly. Prepare standard & custom internal financial reports in excel - monthly. Prepare bank borrowing base reports - monthly & quarterly. Prepare functional & managerial expense analysis - annually. Prepare annual surplus earnings analysis -annually. Prepare financial budget - annually. Renew listed insurance policies annually: Commercial package policy - annually. Pawnbroker's liability insurance - annually. Fiduciary liability Policy - annually. Directors and officers liability policies (1) Primary & (1)Excess - annually. Workers compensation policy - annually. Commercial Crime Policy - annually. Auction Sale - 3 times per annum: Download auction sale data. Use system auction sales data to verify system calculation accuracy. Prepare auction sale cost analysis. Prepare auction sale summary analysis. Prepare auction sale journal, finalize auction sale. Government Reporting: Form 990 - provide outside accountants with all supporting schedules and reports, return prepared and filed by outside accountants - annually. Form 5500-DB plan - provide actuaries with census information and annual plan information, prepared and filed by actuary, signed by administrator - annually. Form 5500-DC plan - provide fidelity with answers to questionnaire, confirm contribution information, upload specified data to Fidelity system, prepared by Fidelity, filed by Provident Loan Society, signed by administrator - annually. Dept. of Labor - review wage report - prepared/filed by provident - quarterly. Payroll Tax returns - review - prepared and filed by payroll service - quarterly. Annual Financial Audit: Substantiate all material account balances - annually. Provide internal control structure information - annually. Prepare disclosure reports with CPA guidance - annually. Purchasing: Review and approve all purchase invoicing - daily. Code all invoices to the appropriate g/l account - daily. Review purchases - monthly. Finance and accounting: Calculate outstanding interest and fees - monthly. Review 12 standard journal entries - monthly. Review quarterly tax filings - 940futa, 941 fed tax return, MTA-305, NYS45. Prepare and file NYS Dept. of Labor Report Wage report - quarterly Update and maintain financial performance metrics - monthly. Maintaining & Updating 1099 vendors. Manage monthly financial closings and adjustments. Manage and maintain employee benefits (401k, Life & Dental Insurance, FSA, TransitChek, and GTLI). Prepare and process bi-weekly payroll. Review and journalize American Express expenses. Journalize and upload to accounting system payroll allocation, employee benefit allocation. Implement and review accounting process as needed. Finance Associate August 2011 to May 2015 Company Name － City , State Oversight and maintaining of AP/AR vendors, payment, processing orders, invoices, bank wires, and deposits. Cash management including wire transfers, record charges, and adjustments. Perform monthly bank reconciliation, account reconciliation between the general ledger and subsidiary ledger to ensure the timely and accurate financial statements are generated. Prepare supporting documentation and post journal entries to computerized accounting Software. Managed domestic and international budgets, including budget modifications and closeouts. Identify, and assist in the implementation of, process improvements in order to shorten the monthly close process. Processes and maintain organizations payroll using ADP. Maintained and processed International payroll, working with in-country payroll vendors. Worked independent while communicating and coordinating with other employees and external clients to facilitate workflow that pertains to the financial deliverables of the organization. Assist with special projects. October 2010 to June 2011 Company Name － City , State Reconcile and analyze over 75 POS terminals, and audited receipts for compliance of SOX Procedures. Exemplary post sale communication with different departments. Education Bachelor of Arts : Economics City College of New York GPA: GPA: 3.2 Honors Cum Laude Economics GPA: 3.2 Honors Cum Laude Languages Fluent in Spanish

BUSINESS DEVELOPMENT & MARKETING Summary Business Administrative professional with over 5 years of experience providing advanced office support to busy organizations. Strong contract administration skill, budget management and client relation skills. Highlights Florida Public Notary Knowledge of HIPPA policies, guidelines & patient safety. Medicaid billing using IGEA+ software Ability to coordinate complex projects Goal-oriented individual with strong leadership capabilities. Excellent calendar management skills Contract administration skills Microsoft Office proficiency Meticulous attention to detail Self-directed Experience Business Development & Marketing November 2013 to September 2015 Company Name - City , State Acts as a public relations representative externally and internal Conducts facility visits as directed by the CEO Maintain a high-profile visibility within the emergency transport service community Represent the CAI in different conferences. Management of Social Media accounts. Liaison between CAI and patient's family Posted open positions on company and social media websites. Created PowerPoint presentations used for business development. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Office duties in general Corporate Associate / HR Assistant August 2011 to October 2013 Company Name - City , State Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. Dissolutions and withdraws of Corporations, LLC, LP etc. Maintain investors accounts updated in SharePoint and Dynamo. Coordinated complex domestic and international travel arrangements for all top executives. Provided administrative support to the Human Resources Director Assist the HR Director with employee compliances including benefits, workers compensations etc. Input vacations, sick and PTO's in a data system for all employees in the USA territory. Input All New Hire information into a data base program. Assisted with the preparation of the performance review forms. Prepared of new employee files, verified I-9 documentation and maintained all files. Maintain a tracking system for I-9 employee work authorizations Ensure all personnel files are complete and current for all audits, informing HR department, of pending file requirements, if necessary. Assisted HR Director with various research projects and/or special projects. Maintained and reserved the executive conference room calendar Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Admissions Director October 2007 to July 2011 Company Name - City , State Coordinated start of care for adult patients seeking home health care; Working with managed care companies in order to determine the level of care needed, Verification of benefits & patient registration Assists in scheduling for Aide weekday, weekend, and holiday coverage. Coordinate the LPN's, RN and PT's schedules. Schedules nursing on call, holiday, weekends and after hours staffing. Sets appointments for admissions nurses. Verifies next of kin and demographic information Coordinated and accompanied account representatives in making presentations to large and small clients. Build and grew census and quality mix by developing the market and providing prospective patients/responsible parties with appropriate information and assistance in choosing a nursing center. Updated personnel files to track any change in personal contact information, updated licenses, additional education or training. Maintained employee personnel and health files. Office Coordinator October 2005 to September 2007 Company Name - City , State Supported clinic operations by direct involvement with the physician(s) and nurse(s) of a respective department. Support clinic operations by checking in patients at front desk, verifying demographics and insurance information, obtaining referral/authorization, collecting copay/deductible, scheduling appointments, entering daily clinic charges and other front desk functions. Answered the phone, triaging calls, scheduled appointments, scheduled diagnostic testing and/or surgical procedures, obtained referral/authorizations, maintaining physician calendar. Admissions Coordinator August 2002 to October 2005 Company Name - City , State Complete verification of benefits & patient registration. Liaison person interfacing with referral sources, outside agencies, health professionals and field staff. Negotiated better pricing and service on medical products through volume purchasing. Responsible for facility medical supplies including maintaining inventory. Education Bachelor of Sciences : Interdisciplinary Studies Keiser University - City Interdisciplinary Studies Select One Languages Bilingual Advance and fluent in English and Spanish Skills Administrative support, scheduling appointments, benefits, billing, conferences, Contract administration, data base, documentation, filing, forms, home care, home health, Human Resources, HR, insurance, maintaining inventory, leadership, Director, Management Skills, market, SharePoint, Internet Research, patient safety, personnel, policies, presentations, pricing, public relations, purchasing, quality, research, scheduling, staffing, phone, transportation, travel arrangements.

DIRECTOR, GLOBAL DIGITAL MARKETING Executive Profile Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation, and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways. Skill Highlights Cross-media demand generation Digital, Social and new media Strategy and competitive planning Analytics LSS Green Belt certified Event and workshop strategy Value proposition creation Product marketing Content marketing strategies Channel marketing and expansion Industry marketing Agile Development and Marketing Professional Experience Director, Global Digital Marketing 01/2014 to Current Company Name City , State Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation. Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site. Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community. Manage team of 12 full time professionals and agency partners. Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement. Boosted website traffic by 8% by integrating social media. Manager, Interactive Marketing 04/2013 to 12/2013 Company Name City , State Led global strategy for technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns. Drove new page design for a strategic company business with a 50% increase in traffic. Managed team of five along with budget Manager, Marketing Communications 03/2011 to 04/2013 Company Name City , State Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials. Earned LSS Green Belt Certification developing new value proposition for business. Led strategy and marcom execution for events and thought leadership workshops. Managed project deadlines and monitored milestones through completion stage. Ensured agency marketing expenses were inline with established budget of $1M. Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign. Manager, Packaging Industry Marketing 01/2009 to 03/2011 Company Name City , State Created global marketing strategy for entering new market along with targeted communications. Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline. Designed and led implementation of customer events and executive presentations Negotiated contracts with industry consultants to support credibility with prospects. Met program objectives for new business penetration. Manager, Applications Marketing 01/2007 to 01/2009 Company Name City , State Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members. Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings. 90% + positive rating of program and delivery by sales to enable new and additional revenue. Managed $1M budget. Healthcare & Retail Industry Marketing Manager 02/2005 to 01/2007 Company Name City , State Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops. Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector. Finance & Accounting Services Marketing Manager 01/2003 to 02/2005 Company Name City , State Marketed business process services exceeding lead generation and sales goals. Led development of sales training, marketing materials and account profiling. Managed overall marketing department budget along with HR responsibility for two employees. Solutions Marketing Manager 06/2001 to 01/2003 Company Name City , State Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients. Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team. Internet Marketing Manager 11/2000 to 06/2001 Company Name City , State Led development of internet marketing strategies for accounts working with web development team. Delivered proposals to accounts and managed implementation of marketing strategies. Retail Sales Account Manager 07/2000 to 11/2000 Company Name City , State Negotiated pricing, marketing development funds and product placements at retail and internet accounts. Retail Multi-function Product Marketing Manager 08/1998 to 07/2000 Company Name City , State Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels. Managed all product collateral development including packaging and point of sale materials. Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide. Lead member of core team tasked with developing next generation inkjet strategy and implementation plans. Color Services Launch Manager 03/1997 to 08/1998 Company Name City , State Successfully launched color document services marketing program to US services sales representatives. Resulted in 237% profit growth for 1997. Developed measurement process to track growth of color services. Managed all color training events for services sales reps and delivered training to new sales reps. Customer Interface Engineer for Color Products 03/1995 to 03/1997 Company Name City , State Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel. Delivered marketing image quality samples, collateral input, demo script writing, product demos,. Created and presented product training to color sales specialists and product overviews for customers. Network Engineer 05/1987 to 03/1995 Company Name City , State Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers. Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service. Education MBA : Executive Development University of Rochester - William E. Simon School of BusinessAdministration City , State Bachelor of Science : Electrical Engineering Boston University City , State Interests Recreational sports and fitness Reading and travel Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Additional Information ADDITIONAL INFORMATION Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Skills

DIRECTOR, BUSINESS DEVELOPMENT Summary Professional Business Development Director firmed to meet sales objectives on regular basis by using strong leadership, interpersonal communication, presentational and organizational skills Highlights Microsoft Office Suite Microsoft CRM Dynamics LAMS WebEx LinkedIn Experience Company Name January 2013 to Current Director, Business Development City , State Develop and execute a targeted business development plan to build a long-term pipeline Develop and deliver polished proposals and pricing estimates on short notice to potential clients in the public and private healthcare sectors. Work collaboratively with the Executive Sales team to develop marketing campaigns, and new territories Build relationships with key hospital executives and decision makers within prospective client organizations Stay current on healthcare industry trends and personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage a business development team of 10 people. Increased monthly prospect by [Number]% by implementing strategies to develop and expand existing customer base. Company Name January 2011 to January 2013 Call Center Manager City , State Accept and handle supervisory requests and calls from staff and customers. Provide the Call Center Director with all information about any extraordinary situations. Ensure that the call center representatives follows call procedures at all times and enforce all department and company policies. Collaborate with the Call Center Director in the development and implementation of any training for newly hired and existing Call Center Representatives. Act as a resource for the Call Center Representatives. Maintain accurate performance evaluations of the Call Center Representatives by reviewing message history, call history, and recorded calls. Coordinate outside sales calendars with scheduling requests and call que assignments. Provide back-up support to the Call Center Director as necessary. Assist in the hiring process of call center representatives. Company Name January 2009 to January 2011 Director City , State Generate new business via email campaign, cold calling, social networking, and other online resources and utilize market knowledge and industry contacts to grow Global Orientations business. Build relationships with key human resource professionals, global mobility and relocation decision makers within prospective client organizations. Identify and penetrate new contacts, accounts, and broadening the range of business in existing accounts. Track and communicate competitive factors, trends, and issues affecting purchase decisions for my team and I assigned regions. Develop and grow a new business pipeline and relentlessly pursue opportunities to broaden our markets. Research and develop strategies to identify new customers, sales opportunities and new service development and collaborate with Marketing to execute on these strategies. Create and deliver compelling, customized WebEx sales presentations that address the core business challenges and opportunities faced by the prospect. Negotiate and finalize agreements/contracts with clients, and close sales. Coach and manage the inside sales team of seven. Recruited and managed a network of 60 realtors. Company Name January 2007 to January 2009 Business Development Manager, Team Leader City , State Conduct heavy outbound B2B calling to Enterprise and Strategic Enterprise organizations for direct lead generation and setting up WebEx presentations to high level executives. Develop high level relationships with CEO's, CFO's, COO's, and CTO's. Strong focus on building the pipeline and getting prospects into the pipeline for future revenue generation by identifying key contacts and acquiring key lead criteria for each account. Qualified new business opportunities by identifying how our professional solutions align with their business needs, and closing the sale. Work with senior management team to define key business development strategies and initiatives. Qualify existing leads via email campaign, as well as develop and maintain prospect lists in sales force database. Generate proposals, negotiate contract terms and close sales. Develop and manage the business development team. Submit weekly status update and monthly prospect report to VP of Sales and VP of Marketing. Education 1 1 WGU City , State University of Potomac College 1 2013 Bachelors of Sales : Sales Management State Sales Management University of Potomac College 1 2011 Bachelors of Science : Business Management State Business Management 35 Credits Belford High School 1 2002 Associates of Science : Business Management State GPA: GPA: 3.3 Business Management GPA: 3.3 High School Diploma Skills B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory