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SUSHI CHEF Core Strengths Highly responsible and reliable Extensive hospitality background Exceptional interpersonal skills Works well under pressure Food safety understanding Master of sales techniques Mathematical aptitude Upbeat, outgoing and positive Accomplishments ServSafe Certified Food Preparation Maintained daily cleanliness of broiler and fryers. Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and organized eating, service and kitchen areas. Seasoned and cooked food according to recipes or personal judgment and experience. Experience Company Name City , State Sushi Chef 10/2014 to Current Working at Wasabi's Downtown entailed the same tasks a sushi chef as Sushi Time, only I am now second chef instead of head chef. I feel like I am again coming to the point where I would like a new opportunity to start from the bottom as I have done in the past at Sushi Time and The 5 Spot. Company Name City , State Dishwasher/ Line Cook 04/2014 to 10/2014 Working at The 5 Spot was a really awesome experience for me. It provided some of the more conventional style kitchen and line cook experience that I had not so much been exposed to at Sushi Time. I also started off at the dishwashing position here. Although I was only there for a short period of time, the exposure to this type of kitchen environment was something that I had been missing in my culinary experience. It also posed a challenge for me since I have been mostly making sushi for the better part of the last few years. The 5 Spot was a highly fast-paced neighborhood kitchen. So, you had to be quick all around and good knife skills are a must. I really enjoyed the challenge of once again having to start all over from the bottom and work my way back up. I ended up leaving The 5 Spot due to constant management changes and an offer to work for my old boss again. Company Name City , State Host, Server, Dishwasher, Cook 03/2008 to 03/2014 Sushi Time Towa is the first restaurant i have worked for. I have been employed by Sushi Time for six years where I started at the very bottom and worked my way to the top. I have worked as a host and as a server which consisted of me greeting customers, helping them to their seats, grabbing their drinks and orders and doing my best to give them the utmost service and keep a smile on their face. I worked as a host/server for about a year, so most of my time has really been spent working in the kitchen and making sushi. In order for me to work my way up through the ranks to sushi, I started at the very bottom in the dish pit. This consisted of me washing all dishes, pots, pans, and silverware. I was also required to prep meats and veggies. Having started at the dish/prep position, these tasks really helped me build a strong work ethic and develop great knife skills as well. I then moved over to cooking which consisted of still participating with prep work, but also cooking and frying all orders. Prep consisted of cutting chicken, beef, shrimp, squid, and all types of veggies. I have been doing sushi now for 3 years. That is, Monday-Saturday 10-10, give or take a few hours. I have had random days off here and there and some holidays, but for the most part 12 hours a day, 6 days a week. I have developed such a passion for food and seeing a smile on a person's face when they bite into the food and love it. I love being in an environment conducive for success and working hard while loving what I do. Being a sushi chef at Sushi Time consists of a wide range of tasks. I've received serve safe managerial training, so I am in charge of making sure everything is clean and up to code. I'm also in charge of going over inventory; ranging from paper/plastics, to all meats and veggies, also drinks and alcohol. This task also means I must handle all ordering trough the different distributors and vendors we may use. My job requires me on a daily basis to: cook and marinate rice, cut and prepare fish for the day, making sushi-rolls, nigiri, sashimi, platters etc. Im also required to assist customers sitting at the sushi bar with any inquiries or concerns they may have. Over the course of the 6 years i have been employed by Towa, I have gained so much. Ive matured so much through this job and sushi really has become such a passion of mine. I am a really hard worker who is also fun to work with, who is merely seeking a new opportunity to further my skill set and continue doing what i love. I have a positive attitude and a willingness to learn. And I have no problem adjusting to any style or training. I will work any days/nights or weekends and holidays if necessary. Educational Background Associate of Applied Science : Electrical-Computer Engineering 2012 Savannah Technical College , City , State , United States GED : General Education Wayne County Highschool , City , State , United States Wayne County High school Grades 9-11 Glynn Adult Literacy program-GED Skills

SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory andother materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Report writing Skills Business correspondence, Excellent communication, customer satisfaction, Customer satisfaction, customer service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites

CLINICAL SERVICE ADVOCATE Professional Summary To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency. Skill Highlights Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention Experience To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization Education and Training Bachelor of Science , Human Services Psychology and Sociology 2007 Boricua College － City , State , NY GPA: Dean's List Honor Roll Student 2006-2007 and 2008 Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008 Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking Bachelor's June 2008 Master's Degree , Clinical Counseling and Psychology Human Personalities and Behaviors Clinical Counseling and Psychology Human Personalities and Behaviors Master of Science , Da Masters Degree i Psychology an Clinical Social Work May 2012 City College Columbia University － City , State nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case Experience Clinical Service Advocate Jul 2015 to Jun 2016 Company Name Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community. Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits. Completed housing application, as well as entitlements application letters or document submission. Discussed any significant events with family, doctors, service providers, social care coordinators, and all involved in client's treatment plan. Women's EmpowermentCounselor/ Advocate Jan 2011 to May 2015 City , State Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes. Facilitated groups for women survivors of domestic violence, sexual abuse and incest. Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights. Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation. Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential. Office Manager Aug 2008 to Dec 2011 Company Name － City , State Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent. Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit. Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case. Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents. Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC. Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer. Responsible for making all payments for the office bills. Bilingual Clinical Services Coordinator Nov 2005 to Jul 2009 Company Name － City , State Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history. Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society. Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery. Counseled clients individually, family setting, and in groups as needed and requested by clients. Providing a 24 hour crisis intervention, using cellular provided by the agency. Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community. Under the rules and regulation of OASAS, OMH, DOH, Dept. of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district. Implemented goals that were realistic and tailored by the clients. Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients. Documentation was completed and submitted within a timely manner. Skills psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class  part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites  chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many  Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part  took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life.  worked outreach ACT Team, Institutionalized hospital and accessed he transition from  hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis

INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12] Professional Overview Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service. Relevant Professional Experience January 2010 to Current Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12] *Holds Active Security Clearance*  Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11). Principle Job Duties: Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS DISA Project Manager support includes skill(s) in the following: Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications Strong in-depth knowledge and understanding of DISA computing service offerings Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs) Create workload utilization documentation of customer environments Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s) Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process. Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD) Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection Ensure that the processing of Authorization Increases (AI) have been accepted Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges Coordinate with customer and CAR to review support agreement for application(s) Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated Transitioning projects to operational sustainment of all closeout activities resulting in Full Operational Capability (FOC) DISA Project Manager experienced in various technologies: Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA) Virtual Operating Environment (VOE) platforms such as Microsoft VMWare ?Cloud computing environments such as DISA milCloud Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS) ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS Application and database consolidation devices including Oracle Supercluster Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies:  Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules ?Managing expectations of Mission Partner IT requests and notional time frames for project completion Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments Technical analysis of DISA Capacity Services IT solutions Initiating processes to ensure project objectives are completed Negotiate with Mission Partner to solve complex technical and schedule hurdles ?Comparative analysis of modified business proposal from the original estimate Analyze proof-of-concept solutions Application migrations ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders Presenting clear and concise weekly project status reports to management Creating senior leadership briefings for high visibility Mission Partner initiatives ? Supplementary key proficiencies: A ccumulated an average rating score of 4.57 (outstanding) over the previous five years during annual Performance Work Plan & Appraisal review Superior oral and written communication skills Able to convey highly technical concepts in a manner that all can understand Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers Outstanding team member willing to share knowledge, experience and recommendations with co-workers Willingly takes additional workload and responsibilities to support the overall agency mission A consummate professional that represents DISA in an articulate and professional manner Holds self to highest standards January 2010 to January 2014 Company Name City , State Relevant Training: Action Officer Course Acquisition Training 101 Aspiring Leaders Briefing Techniques Customer Service Excellence Empowerment Interpersonal Communication Network Operations 100 Planning, Programming, Budgeting and Execution course Teambuilding This Is Transforming DISA August 2009 to January 2010 Company Name City , State Computer Technician Specialist Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project March 2008 to August 2009 Company Name City , State IT Specialist STEP (Student Technology Education Program) Reported to Lead Supervisor of DISA Naval service desk support Independently managed and filed data tape entry into appropriate storage drives Consistently received excellent evaluations on reviews Education and Coursework 2015 Shippensburg University City , State , USA Organizational Development and Leadership (ODL) Master of Science Concentration: Public Organizations Relevant Courses: Applied Organizational Leadership and Analysis Ethics for Public Service Managers Leadership, Charge and Innovation Leadership, Theory and Practice Policy Implementation and Administration Public Policy Analysis Organizational Theory and Behavior Research Methods ? 2009 YTI Career Technical Instituation City , State , USA Network and Internet Security Administration (NISA) Associate Technical Relevant Areas of Study: Applications Computer hardware and technology Operating systems and provisioning Virtual machines Security and system hardening Network configurations Backup imaging and disaster recovery 2006 Millersville University City , State , USA Sociology Bachelor of Arts Certifications, Training and Noteables CompTIA Security+ certified (active) Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management Foundations of Project Management for IT Professionals Introduction to IT Project Management The Project Management Professional (PMP) Certification Exam Camp Microsoft Project 2010 Level 1 and 2 Training Defense Acquisition University: Developing a Systems Engineering Plan Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES) Defense Acquisition University: Engineering Management Workshop (EMW) Defense Acquisition University: Fundamentals of System Acquisition Management Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million

SE BUSINESS DEVELOPMENT MANAGER Highlights National account management Established track record of exceptional sales results Excellent communication skills Resolution-oriented Cross-cultural sales background Exceptional multi-tasker Accomplishments SIMSOC (Simulated Society) Leadership Workshop-Dr. Larry Pepper. Professional Instrument Society of America. Activities Mastering Business Development Workshop-Bill Scheessele. Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Exceptional Management Skills-Baker Communication Inc. Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Experience SE Business Development Manager Jun 2014 to Mar 2015 Company Name － City , State Responsible for Own Brand business development in the southeast U.S. including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN. Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves. SE Technical Outside Sales Representative May 2013 to Jun 2014 Company Name － City , State Technical support for Outside Sales Representative's in Southeast. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Strategic Automation Manager Aug 2012 to Apr 2013 Company Name － City , State Responsible for automation shop design and setup. Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Technical Sales Leader Aug 2001 to Aug 2012 Company Name － City , State Process Control Equipment Business development for strategic manufacturer alliances. Primary interface with Manufacturers for Gexpro Services. Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services. Member of the GE Energy Capacity Audit Team. Developed the organizational structure and staffing plan for Production Services. Developed marketing presentation for GE Energy and other GE Business. Technical and marketing training for the sales department. Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems. 25MM Annually. Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255. Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems. Sales projections for 2005 through 2010 are 50MM. CE Compliance Team-Supported GE Energy CE Compliance Team as supplier. Support Gexpro Services quality organization with technical write up and evaluation for our supplier base. Completed Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Business Development Manager Jun 2001 to Aug 2001 Company Name － City , State Business development for strategic manufacturer alliances. Business development for end users. Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc). Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment. Senior Manager Dec 1998 to Jun 2001 Company Name － City , State Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site. Business development for strategic manufacturer alliances. Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations. Responsible for the evaluation of manufacturer's capability and capacity. Developed the organizational structure and staffing plan for the Application Engineering Department. Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department. IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform. Sales Manager Sep 1995 to Dec 1998 Company Name － City , State Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm. Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software. Manage Strategic Alliance Agreement between Flowserve and EI DuPont. Took sales from 26MM to 59MM. Managed five technical sales representatives, four inside sales people in South & North Carolina. Implemented training course for new sales representatives -- speeding profitability. Developed and implemented marketing plan for South & North Carolina territory. Technical Sales Representative Aug 1990 to Sep 1995 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%. Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants. Increased territorial sales for "Engineered Products Division" an average of 35% per year. Increased territorial profits for "Engineered Products Division" an average of 45% per year. Expanded sales to include mass-market accounts through the use of "Supply Chain" distribution. Company top sales and profits for four years. Technical Sales Representative May 1988 to Aug 1990 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc. Increased territorial sales and average of 45% per year. Completed course work at Cape Fear Community College in Instrumentation & Controls. Education Bachelor of Science , Economics Marketing 05.05.88 Clemson University － City , State Economics-Marketing. Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing. Interests Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Additional Information Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Skills automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot

VP, PUBLIC RELATIONS ACCOUNT DIRECTOR Professional Summary Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns. Skills Work History VP, Public Relations Account Director 09/2006 to Current Company Name – City , State Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt. Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals. Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts. Serve as spokesperson and on-call crisis management and response and strategy expert. Secure placements in consumer and trade media outlets. Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post. Pitch, organize and schedule media tours with client spokespeople. Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices. Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors. Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction. Recruit, hire and mentor department new hires and oversee the MGH intern program. Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins. Display department and account leadership and success through swift rise in MGH management structure. Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years. Public Relations and Marketing Coordinator 01/2006 to 08/2006 Company Name – City , State Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients. Coordinated correspondence regarding press releases including the scheduling of interviews and appearances. Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients. Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients. Included frequent correspondence and contact with the media and major corporations. Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies. Intern 07/2005 Company Name – City , State Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events. Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech. Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in speeches. Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland. Intern 07/2004 Company Name – City , State Researched and provided support on legislative topics that were of interest to the Governor. Wrote policy briefings for the Governor's staff on various legislative topics. Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland. Included in-depth research, interviews and preparation of materials. Attended weekly meetings and briefing events with the Governor. Intern 10/2000 to 07/2001 Company Name – City , State Assisted with case work regarding constituent problems, requests and concerns. Drafted a speech that the Congressman read in front of the House of Representatives. Worked on the Congressman's campaign for re-election to Congress in 2000. Assisted with paper work and applications for the Congressional Nominations to the National Service Academies. Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires. Education Master of Arts : Strategic Communication December 2006 Villanova University - City , State Master of Arts : Villanova University - City , State Masters of Arts : Strategic Communication 12 2006 - Strategic Communication Graduate Certificates: Graduate Certificate in Public Relations and Journalism : 5 2006 - Bachelors of Arts : Political Science 5 2005 Cum Laude Gettysburg College - City , State Political Science Skills streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles Additional Information LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland "Best in Show" Winner, OLD BAY "Baltimore Bill the Weather Predicting Crab" Media Stunt (2013) The Maryland Daily Record "20 in Their Twenties" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America "Bronze Anvil," Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001)

REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID Professional Background To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction. Able to quickly adapt to new environments and Newborn education situations. Specimen collection/processing proficiency Effectively able to triage critical situations. Excellent communication skills between multiple Exceeds and performs well in difficult situations. parties. Extensive experience in efficiently managing Strong medical ethic people. Sound, ethical and independent decision-making Disciplined, energetic employee who quickly ability consistent with medical protocols. establishes rapport with patients and colleagues. Professional Experience 05/2015 to Current Registered Nurse Clinical Care Coordinator- First Aid Company Name － City , State Provided leadership to staff through coaching, mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff. Worked closely with management, physician leadership, and staff to optimize patient flow and improve patient care. Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries. Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries. Coordinated care with Superior in starting IV's, performing EKGs or patient transport. Able to independently demonstrate problem solving, critical decision making, and utilizing appropriate resources. Able to demonstrate appropriate action and take a lead role in emergency situations. Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care, policies and procedures and HIPAA compliance. Maintained an effective process for inventory control and medication supply utilization. 06/2008 to Current Clinical Supervisor / Registered Nurse Company Name － City , State Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible for first, second and weekend shifts Oriented/trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff, as needed Prepared patients for the doctors: performed nurse triage, obtained vital signs and patient measurements (height, weight, head circumference) Carry out physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples to be sent out to the lab, performing blood draws, bilirubin blood draws, performing and sending newborn screens, administering oxygen and/or oxygen with nebulizer treatments, organizing and setting up admissions to the hospital, making follow up phone calls per doctor request, filling out requisitions for tests, giving instruction for medication to be given at home- inhalers, nebulized treatments Assist doctors with ordering medical tests, with procedures, and preparing and explaining medications Triaging incoming calls from patients- giving medical advice, determining if the patient needs to be seen by a doctor in Recorded incoming lab test results, reviewed results with the doctor, and contacted patients as necessary Developed and maintained quality care systems and standards, including but not limited to, creating and improving Educated campers and staff in accident/illness prevention, and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer; at check-in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois- Chicago College of Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols/guidelines. Managed team of medical support personnel. Monitored unit budget to ensure financial objectives were met. Trained 10 staff nurses to provide top-quality patient care. Headed on-boarding process for new nursing staff. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Tested glucose and administered injections. Provided necessary health education training for patients. Evaluated patients presenting with asthma, appendicitis, etc. Nursing/Manager's assistant Company Name － City , State Provided first aid. Monitored health and sanitation procedures throughout the camp. administered. Presided at all health checks and followed up on any problems seen in the Health Center. Education and Training MASTER OF SCIENCE : MIDWIFERY University of Illinois- Chicago College of Nursing － City , State , US MIDWIFERY BACHELOR OF SCIENCE : NURSING Illinois State University- Mennonite College of Nursing US Illinois State University- Mennonite College of Nursing Bloomington － State NURSING Bachelor of Science : Nursing Degree University of Hawaii － City , State , US GPA: GPA: 3.76 Graduated Cum Laude Nursing Degree GPA: 3.76 Graduated Cum Laude 5/06 General Education University of Hawaii － City , State GPA: GPA: 4.0 General Education GPA: 4.0 08/2007 Resurrection High School － City , State , US Resurrection High School Chicago, IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors- National Honors Society CPR, OSHA certified 8/06 Illinois State University GPA: Deans list 04-07 National Society of Collegiate Scholars Graduated from Illinois State University Cum Laude Deans list 04-07 National Society of Collegiate Scholars Graduated from Illinois State University Cum Laude Additional Information LICENSES Registered Nurse Practitioner in the State of Illinois, License number 041.369585 Skills allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care

SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow

AS K-12 PRINCIPAL Professional Summary Committed and passionate, K-12 educational leader and lifelong learner with effective communication skills and 10 years of experience. Builds trusting, authentic relationships with students, staff, and parents. Believes in analyzing and synthesizing classroom, district, and state assessment data to drive instruction. Work History Company Name - K-12 Principal City , State 08/2011 - Current Provided teacher feedback from formal and informal observations and walk-throughs. Built trusting and authentic relationships with staff, students, parents, and community members. Helped create and support teacher professional goals. Developed and implemented "AM Seminar" district-wide K-12 morning math and reading intervention program that included free breakfast program. Developed curriculum for new teacher induction program and facilitated induction classes. Facilitated monthly district-wide PLC's, and bi-monthly school-wide PLC's MTSS's. Developed 3 monthly staff agendas (one for each building) Trained teachers on effective teaching techniques, classroom management strategies and behavior modification. Developed and built positive behavior support program in all three buildings (elementary, middle, and high school). Presented data and other important instructional information regularly to school board. Modeled engaging, and rigorous instruction based on best practices. Mentored and supported new and struggling teachers. Worked with staff to resolve issues. Built authentic and trusting relationships with parents, staff, and community members. Monitored and managed student discipline policies in all three buildings. Facilitated MTSS and PLC meetings that focused on using data to drive classroom instruction. Provided training opportunities for teachers (both inside and outside of district). Scheduled and facilitated teacher Interviews. Modeled expected and appropriate leadership to promote positive interaction with teachers, students, and families. Communicated regularly Developed and implemented school policies and procedures in all three schools. Researched and and shared instructional strategies to optimize education effectiveness. Assessed current academic programs throughout each year to determine success. Facilitated continued professional development for teaching staff through implementation of quality curriculum training and appropriation of necessary resources. Company Name - Sixth Grade Middle School Language Arts Teacher City , State 08/2009 - 07/2012 Developed and implement school-wide middle school homework policy. Helped students develop important learning skills and good study habits useful in trade school or college education. Consulted often with head of langrage arts department teacher for support and advice when needed. Served on reading workshop committee and PBIS team. Developed weekly lesson plans and collaborated with special education teacher and partner. Established high academic expectations and clear classroom rules and procedures. Established appropriate deadlines and provided complete instructions for reading and writing assignments and homework. Contacted parents regularly to provide information regarding assignments, projects, and assessments. Delivered engaging and rigorous instruction based on Colorado Academic State Standards. Analyzed student data using classroom, district, and state assessments to guide classroom instruction. Trained to administer assessments and standardized tests to evaluate student progress. Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement. Developed strong and trusting relationships with peers. Built deep and authentic relationships with students and their families. Offered support and guidance when students struggled academically and/or socially. Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe. Kept classroom organized, clean, and safe for all students and visitors. Three years of highest reading and writing student growth and achievement in school on CSAP. Two years 70% at grade level Company Name - Elementary Teacher City , State 08/2006 - 07/2008 Taught 6th grade (2006-2007 school year). Taught 4th grade (2007-2008 school year) Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance. Developed and implemented classroom procedures that provided safe learning environment. Provided focused instruction group, small group, and individualized at work. Developed and organized reading and math stations. Organized classroom supplies and decorated classroom walls to celebrate student achievements to create fun, nurturing settings and meet learning n Collaborated with student parents to plan classroom parties. Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals. Skills Relationship building and networking Policy and procedure adherence Common Core learning standards Group facilitation and presentations Elementary, Middle, and High School Education High Performance Standards Education 12/2008 Western Governors University City , State Master of Science : Educational Leadership 12/2005 Western Governors University City , State Master of Arts : K-8 Teaching 12/1996 Colorado Mesa University City Bachelor of Arts : Mass Communication

AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics. Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level

HR COORDINATOR Summary To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies & Procedures · Staffing & Retention· Employee Relations · HR Program/Project Management · Orientation & On-Boarding · HRIS Technologies · Training & Development·  Performance Management  Professional Experience HR Coordinator 12/2015 to Current Company Name City , State Process bi-weekly benefits deduction for payroll on time in Fidelity payroll system and answered employee's questions regarding timesheet, leave, and pay questions.        Worked with senior-level management to create fair training and development policy. Administered training and educational assistance program and application. Monitor educational reimbursement process. Provided training and development to corporate managers  Key person in completing and submitting form 1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched, attended webinars and kept open communication with vendor during the ACA compliance process.        Managed and administered Family Medical Leave (FMLA) and Disability (ADA) program, including keeping track of the status changes to ensure both employee and company is in compliance. Administered Paid Time Off (PTO) donation program for employees on FMLA.       Ensured full compliance of worker's compensation. Managed, supervised, and reported all Worker's Compensation cases and follow up with Worker's Comp vendor on each case until they close. Educated and advised employees on worker's comp. Trained manager on the reporting process for any workplace-related injury cases. Performed OSHA survey and report.         Administered benefits for all benefit-eligible employees. Actively participated and involved with yearly benefits open enrollment by personally visiting employees on client's site to deliver new plan year's benefits information. Sent out 401K notification to employees.  Instrumental in the entire onboarding process. Conduct and present new hire orientation on a weekly basis. Sent out offer letter and employment agreement Performed background check on corporate hires and advised HR Director on the results. Process E-verify for all new hires. Addressed inquiries from employees and management regarding new-hire activity. Provide support to employees in-person, over the phone, and through e-mails. Solved and assisted management in multiple employee-related issues.         Main person for managing and maintaining Flexible Spending Account (FSA) benefits including health, dependent care, transit, and parking In charge of maintaining benefit enrollments on Kelly website.         Lead person for monitoring and maintaining company's Learning Management System – BizLibrary. Using BizLibrary to conduct annual compliance training course to approximately 500 employees and generating weekly training completion report.        Played a key role in annual performance review process. Maintained and trained managers on the performance management system – Halogen. Assisted employees with technical issues using Halogen and how to fill out the review form.         Ensuring successful implementation of new HRIS system, Del-Tek by testing out multiple HR-related functions and compile HR forms and documents for the Del-Tek system.         Reviewed federal, state, and local employment law to confirm and enforce company compliance. Ensure clear communication with benefits and business vendors when there is a change. HR/Payroll Coordinator 07/2015 to 12/2015 Company Name City , State Specialize in payroll-related task, issues, and wage compliance Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents Answer employee's questions on policy, payroll, benefits, and wage deductions. Human Resources Communications Executive 04/2012 to 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches and write-ups for internal activities Wrote, edited and prepared 90% of write-ups in the internal newsletter on time Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly Assisted in organizing company's biggest internal annual event for 13,000 employees. Human Resources Executive Secretary 02/2011 to 04/2012 Company Name City Organized and managed Human Resources department's events and meetings Created and managed the Senior Vice President of HR and Legal's calendar and meetings Prepared minutes for the department's monthly meeting Assisted in preparing department's Standard Operating Procedure manual Assisted with HR admin works as required Ordered and controlled the office supplies. HRIS and Software Skills Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds Advance knowledge of Microsoft PowerPoint, Excel, and Words Beginner knowledge of Microsoft Access Beginner knowledge in Content Management System (CMS) Accomplishments Revamped the orientation process for all new hires that will be implemented company-wide. Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period. Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor. Worked with upper management to revise and create new training application form, policy, and procedure. Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy ​ Education Bachelor of Science : Management George Mason University City , State Management 3.84 Excellence in Major and Magna Cum Laude Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership Associates of Arts and Science Degree : Business Administration Lord Fairfax Community College City , State Business Administration 3.77 Magna Cum Laude Languages Speak fluently in English, Chinese (Mandarin and Cantonese), Malay  Membership, Trainings, and Certificates Member of Society for Human Resources Management (SHRM) 04/2015 to Current Essentials of HR Seminar 04/2016 Form I-9 and E-Verify by SHRM 02/2016 Certificate of Excellence in the Major of Management 05/2015 Presentation skills training through Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming and Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011

FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad and logo design, etc. Excellent communication skills Effective problem solver and multi-tasker *4-color separation, fake color & digital photography Research and edit material for final publications *Detailed oriented, always met deadlines Proficient in organizing & monitoring large projects *Effective Spanish translator and interpreter Excellent customer service and team player Highlights Mac & Windows platforms Hardware: Scanners, laser & inkjet printers, and large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office and Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 to Current City , State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City , State Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku). Visual Merchandising Manager 10/2004 to 08/2008 Company Name City Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc. Ordered computer hardware, office supplies, graphic tools and materials. Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets. Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office. Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms. Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork. Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa. New initiative was implemented in the Pacific Region. Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006. Visual Information Assistant 04/2000 to 05/2004 Company Name Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base. Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page "Northern Highlights" a 4-page insert for the base newspaper, "The Leader". Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, "The Guide". Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute of Technology BFA : Visual Arts 05/2000 University of North Dakota Walton Community College City , State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS : Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, and translate *Black & White/Color digital and traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page

OPERATOR Summary ATP & ESS TESTING. TRAINING IN THE LEAN SIX SIGMA EVENTS OPERATE WIRE CUTTING AND THE AQUEOUS CLEANING MACHINES KNOWLEDGE IN WIRE CRIMPING/STRIPPING AND MANY OTHER HAND TOOLS USE. Accomplishments HARD WORKING AND OPEN MINDED. 100% SUPPORT TEAMING AND DIVERSITIES. WORK WELL WITH PEOPLES. Experience 01/1999 to Current Operator Company Name － City , State SPRAY/TOUCH UP PAINT FOR PRODUCTIONS AND REPAIR UNITS SOLDERING AND REPAIR CIRCUIT BOARDS WAVE SOLDER & CUT AND CLINCH OPERATOR IN THE PAST YEARS, I HAVE HAD CROSS-TRAININGS IN LCD CDU, PIU; SCU AND OTHER PRODUCTS TESTING AND I ALSO HAVE WORKED IN ESS FOR WRA TEST DEPARTMENT IN FOR ABOUT A YEAR. I'VE HELD SEVERAL POSITIONS THROUGHOUT THE YEARS IN PRODUCTION SUCH AS WORKING AT: BOX- LOAD, WIRES CUTTING MACHINE OPERATION, MECHANICAL ASSEMBLER, PAINTER, CONFORMAL COATER. CURRENTLY, I AM WORKING AS A WAVE SOLDER & CUT AND CLINCH OPERATOR. 01/1995 to 01/1999 Company Name I HAD OWNED SEVERAL SMALL BUSINESSES FOR VIDEO RENTAL AND SALES. WE ALSO PROVIDED TO REPAIR THE VCRS. PHONES AND PAGERS AT THE TIME. 01/1990 to 01/1995 REPAIR SPECIALIST Company Name － City , State REPAIR CIRCUIT BOARDS AND ASSEMBLIES. Education 1987 SONTHORMOK VOCATIONAL SCHOOL CAPITAL PHNOM PENH 2009 SAINT PETERSBURG COLLEGE Certifications VCRS & PAGERS REPAIR 1995-1999 CHICAGO, ILLINOIS Skills ASSEMBLER, LCD, MECHANICAL, ESS, PAINT, PAINTER, SALES, SOLDERING, PHONES, VIDEO

INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019 Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Work History Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019 Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Accomplishments DNS(Bind9) server, DHCP Server and Backup server. Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN Multi-client server chat application Spring 2018. Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming. Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method Client server Socket Programming using TCP in Python Fall 2017. Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server. Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical expressions, indicating a secure and successful TCP socket client-server connection establishment SDN based Load Balancer Fall 2017. Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming packets and routing accordingly. Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch Client -server application for public-key cryptography in Python Fall 2017. Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver. Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem. Education Master of Science : Telecommunication and Networks , 12/2019 Northeastern University, Solapur University - City , State Bachelor of Engineering : Electronics and Telecommunications , 06/2016 Summary Actively seeking full time opportunities from December 2019 Highlights IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, Computer Communication Networks,Multimedia Communication Active Directory, Routers Ad, Routing Apache2, SSH Bash, Scripting CCNA, SMTP Cisco Certified Network Associate, Switches Cisco, TCP/IP Client-server, VPN DHCP, WAN DNS, Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, CComputer Communication Networks,Multimedia Communication, Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server

DIRECTOR OF PROGRAMMING ARTS Professional Profile Tech-savvy Performing Arts Director well-versed in all aspects of event management from inception to completion. Excels in marketing and talent programming, as well as process rethinking and improvement. Qualifications Productivity improvement Detail-oriented Superb time management skills Process improvement Multi-unit operations management Natural leader Unsurpassed work ethic Results-oriented Relevant Experience In my time as the Director of Programming Arts at DSU, I have drastically improved the bottom line of shows at the Cox Performing Arts Center and the Tanner Amphitheater and have simultaneously created and funded permanent improvements and endowments. The Trailblazer Summer Concert Series at the Tanner went from consistently losing money to net profit in both 2015 and 2016. By changing the way tickets are marketed, I was able to generate a 30% increase in season ticket memberships to the Celebrity Concert Series in only one year. I have also created a scholarship program for College of the Arts students at DSU which financially supported twelve students in 2016. I sought and obtained donations from the community in order to completely renovate the Cox Center's Green room and made permanent improvements to the aesthetics of the stage at Tanner Amphitheater including adding shade to the performing area as well as new lighting and sound equipment. All of this was completed without receiving any additional funding from the University. Experience 03/2014 to Current Director of Programming Arts Company Name － City , State As the Director of Programming Arts at Dixie State University, I am responsible for the cultural arts activities at multiple venues. The Cox Performing Arts Center (1200 seats) is the home of the Celebrity Concert Series (CCS) which has been the premier performing arts series in the area since 1958. I am responsible for the management of the CCS and my duties include overseeing all programming, marketing, hospitality, financial accounts, administration, and fulfillment. I am also responsible for interacting with and guiding the CCS Board of Directors comprised of community leaders and performing arts enthusiasts. The CCS plays host to a wide variety of entertainment genres. Our current season includes Manhattan Transfer with Take 6, the Utah Symphony, The Drifters, GENTRI, and Canadian Brass to name a few. I am also responsible, during the summer months, for all facets of programming and management of the Tanner Amphitheater (1600 seats) in Springdale, Utah at the entrance to Zion National Park. Before I came to DSU, this outdoor theater was used for a handful of local artists playing weekend shows on a bare stage. I have completely rethought this venue by adding visual design elements, incorporating concessions and catering, seeking and obtaining permits to serve alcohol, and structuring the programming around two series formats. The first series is comprised of festival-style events where each performance date is focused on a specific genre of music and marketed as a standalone event with multiple artists hired for each show. The results have been miraculous as we turned a poorly attended series into an important, well-attended festival that was supported both by the community and the tourists staying in Springdale as part of their vacation to Zion National Park.  The second series is an original show called, "Sanctuary: The Story of Zion" which was written to correspond with the centennial celebration of our National Parks. I co-created, produced, and directed the show as well as assembled and hired the performance and tech team. This show was based on feedback we received from the area business owners when asked what kind of entertainment would best be supported by the tourists who come to the area. Sanctuary tells the story of Zion National Park though storytelling, music, and the unique usage of video projection to share testimonials of many prominent Zion Park officials as well as world-class artists and climbers who call Zion home. 01/2010 to Current Board of Directors Member Company Name － City , State SUSWA continues to be a creative force in the Southern Utah area by providing a platform for an active group of like-minded individuals interested in the art of songwriting and performance. SUSWA plans and implements various clinics for its membership throughout the year. As well, we create and manage multiple concert series each year in St George, Utah. 01/1994 to 03/2015 Operations Manager Company Name － City , State As Operations Manager/Owner of Spiral Studios, I was responsible for the daily management of a busy commercial recording studio. From serving area musicians in a state-of-the-art studio, to creating production music that has been featured on such networks as Discovery, Disney, A&E, and many others, I managed each of these activities along with a talented staff of creative minded engineers and musicians.  Spiral Studios has also been involved with many festival-style shows by hiring and managing artists and providing A/V equipment.  In my time at Spiral Studios, I was able to create many industry relationships with both entertainers and management.  These relationships have allowed for a deep understanding of performing arts from the perspective of an entertainer as well as a director.  This knowledge informs my decisions and gives me a unique perspective in my role as Director of Programming.  I continue to own Spiral Studios but have turned day-to-day operations over to a studio manager and a staff of creative engineers. 01/1994 to Current Musician Company Name － State As a touring/performing musician, I have had the opportunity to travel the world.  This musical ability has been the backbone of my career as I have transitioned from performing to audio engineering to managing performing arts facilities and concert series.  This experience allows the unique position of a deep understanding of multiple sides of the industry.  As I communicate with touring musicians, I have an intimate knowledge of the challenges they face.  I completely understand the technical demands and needs of the events I manage.  Lastly, I have a firm grasp on marketing and management, which has been central to my 25 year career. Education 1994 Bachelor of Science : Psychology Brigham Young University － City , State , United States Minor in Business with an emphasis in Marketing. Affiliations SUSWA (Southern Utah Songwriters Association) - Board of Directors  Celebrity Concert Series - Board of Directors, Chairman Warner Chappell - Staff Songwriter Scorekeepers - Songwriter Amphibious Zoo - Songwriter Skills Sales Software: Showare Audio/Video Software: Pro Tools, Qlab, Adobe Premiere Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress Microsoft Office Suite

TEACHER Summary Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening and closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded "Great. Customer Service Award" in 2015.position.Developed and implemented new loss prevention. methods which resulted in a reduction in shrinkage rates. Experience Teacher August 2008 to June 2009 Company Name Assistant Manager January 2010 to Current Company Name － State Managed classrooms of 10 to 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Worked outside normal hours to be available to answer parent and student questions. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Escorted children on outings and trips to local parks and zoos. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase Transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Cashier July 2014 to Current Company Name － State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Education Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting Training course in Microsoft Excel and Word. Coursework included English, Mathematics and Accounting. Wilson Technical Community College － State , USA High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written

SENIOR ACCOUNT EXECUTIVE Experience 10/2011 to Current Senior Account Executive Company Name － City , State 10/2011 to Current Senior Account Executive Company Name － City , State Serve as day-to-day contact for senior level Microsoft clients (e.g. collaborate, strategize and counsel on approach to business problem and/or storytelling goals) Oversee strategic storytelling efforts in major metropolitan markets that aim to grow consumer perceptions of Microsoft and its positive impact on a community (e.g. markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate with internal and external stakeholders on messaging, narrative development and communications plans support a holistic storytelling approach (e.g. PR, social, product, marketing, stakeholders etc.). Maintain lasting relationships with top-tier influencers across a variety of tech and consumer sectors on behalf of clients like Microsoft, Volvo and Safeway. Manage junior level team members, offer career coaching and mentorship Managed and grew Microsoft Office brand ambassador program (e.g. which worked to drive brand awareness, credibility and shift consumer perceptions through notable consumer lifestyle bloggers and influencers via online and social campaigns Drove strategic campaign development and execution for Microsoft Office events and key seasonal moments (e.g. holiday, back to school, etc.). 10/2009 to 10/2011 Public Relations Associate Company Name － City , State Provided public and media relations/public affairs support for Walmart stores in Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building and maintaining relationship with statewide nonprofits and other stakeholders). Managed media relations and executed ongoing awareness campaign for an alternative youth education program (Oregon National Guard Youth Challenge Program). Managed healthcare association, Oregon Society of Physician Assistants (e.g., membership recruitment, conference planning and execution). 01/2008 to 10/2009 Assistant Manager Company Name － City , State Managed team of up to 10 sales associates (e.g., scheduling, sales coaching and retail operations). Ensured that associates are successfully marketing the Fossil brand. Coached associates on sales floor; trained new associates on company values and sales expectations. 01/2007 to 12/2007 Assistant Manager Company Name － City , State Promoted to people manager; managed team of 80-plus employees; sought and recruited brand reps (e.g., conducted interviews, hired and led new employee orientations). Worked as visual manager (e.g., supervised visual and marketing layouts and brand presentation). Education June 2006 B.A University of Oregon － City , State from the School of Journalism and Communications Skills approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic

HR GENERALIST Experience 08/2017 to Current HR GENERALIST Company Name － City , State Recruited to help open new company sales team in TX and NC, guiding senior management on pay and. compensation for contract positions. Worked with senior leadership to create HR policies and procedures; recruit. employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;. created training manual; conducted job evaluations and analysis for created pay ranges and competencies. Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation. Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance. Revised job descriptions and created competency checklists for 25 positions company-wide in three states. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Continued... 06/2015 to 05/2017 HR GENERALIST Company Name － City , State Partnered with employees and management to communicate carious HR policies, procedures, standards and. regulations. Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters. 10/2013 to 05/2015 Owner / Chef Company Name － City , State Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries. Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests. Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities. Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies. Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment. Manage all bookkeeping, budgeting, and accounting. Skillfully learned and managed entire business startup. Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns. Established market-competitive price points while maintaining superior quality standards. Led company in achieving 28% profit in first year. Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders. Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses. Earned high rate of repeat and referral business and word-of-mouth promotion. Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials. 01/2008 to 01/2010 Kitchen Manager Company Name － City , State Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders. Operated pizza. ovens, grills, and industrial cleaners. Kept kitchen area in pristine condition in line with safety regulations. Managed. inventory of food and supplies. Resolved problems related to customers or team dynamics. Additionally, assisted. in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift. Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences. Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant. 01/1999 to 01/2001 Assistant Restaurant Manager Company Name － City , State Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and. training employees, and preparing and serving lunch orders. Planned and executed for special events serving up. Education 2017 Master of Business Administration : HR Management ASHFORD UNIVERSITY － City , State to 2,500 guests. HR Management Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing, Organizational Behavior, Business Law, Operations Management, Strategies for HR Management Project: Reviewed and analyzed more than 30 years of business research to compare the two primary approaches for filling open positions: hiring externally or promoting from within. GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University Alumni Scholarship 2008 Bachelor of Arts : Business ASHFORD UNIVERSITY － City , State Business April 2018 Sigma Six Yellow Belt Certification (2018) PHR Certification (Professional Human Resources Tentative Summary HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development. Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies and Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex) MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique

CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from conceptualization to completion, while providing continuous status reports to business owners and investors. Proven track record of achieving construction goals and consistently completing projects on time and budget. Fluency in English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take next career step in a challenging project management position with a respected institution in Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction and Design Project Manager 10/2002 to Current Company Name City , State Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in New York City and London, including contract negotiations and administration, project estimation, material purchasing, budget management, and site management; managed design and construction for 10 projects to date. Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and budgets; execute and manage budget and schedules from conception to completion. Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers, subcontractors, and vendors. Partner with architects to solicit bids for construction and design, assess bids, and award contracts. Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve milestones on time and on budget. Document observations and photograph ongoing design and construction work, produce field reports, and regularly communicate project status to internal partners weekly. Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent recurrence of issues. Research and commission artisans to build site specific and custom objects for interior and exterior design and décor. Source and purchase materials from international vendors, and purchase and coordinate material shipments from vendors to construction sites. Ensure compliance with requisite regulations, including federal, state, and local building codes and safety guidelines. Past experience includes Education Program Coordinator at Solomon R. Guggenheim Museum, Office Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College. Education and Training Bachelor of Arts : Museum Studies and Art History Art History Italian The City College of New York City , State Museum Studies and Art History Art History Italian The University of Vermont City , State Dean's List Certifications Design and Construction Budget Development and Management Project Management Requests for Proposal and Estimation Contract Negotiations and Administration Sourcing and Procurement Skills architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline

EXECUTIVE DIRECTOR Career Overview Highly motivated public servant for over 35 years in a multitude of facets to include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical and Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training and Instruction. Skill Highlights Problem Resolution Self-starter Collaboration and Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals and accommodations for superior performance from peace time and combat units. Professional Experience 06/2009 - 08/2012 Company Name － City , State Executive Director Administrator for a non-profit arts and cultural organization in Kodiak, Alaska. Actively pursued funding sources both private and governmental. Continuous interaction with community, local, state and federal agencies for arts education and cultural programming for a remote island community to promote organizations goals through public forums, advertisement, marketing, use of media, brochures, and various online media outlets. Aggressively realigned the organizations strategic plan with current and near future goals. Directly responsible for the grant applications process from creation to reporting. I managed grants from state and local sources, and as the sole administrator for the Kodiak Arts Council, I was required to understand all provisions of all the grants. Promulgated and administered annual art grants for community members. Effectively realized a 20 percent increase in patrons through use of underutilized web and social network programs. Adapted a more ecological friendly system to disseminate newsletters, mass mailings and special event notifications. Applied strategic plan dimensions to annual budget with a 28 percent increase in operating funds. Budgeted, contracted and presented productions throughout the year, both professional and amateur performers. Directed over 200 volunteers for various performances and events. Contracted and presented master classes for all age groups in dance and music. Continually added collaborative arts education events with local cultural organizations throughout the year. Reached out to under served populations in the community through video teleconferencing with outlying villages for workshops. Sought out and received additional funds to subsidize performance tickets for under served students in the community. Collaborated with local museums (Alutiiq, Baranov) and public entities (U.S. Fish &Wildlife Refuge) to plan art exhibitions, promote collections, and enhance preservation of exhibits. 05/1985 - 09/2009 Company Name Chief Warrant Officer Four detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications 01/1985 - 01/2009 Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). 01/1977 - 01/1979 Strong communications, public speaking, and senior senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS : Management and Psychology Excelsior College BS-Liberal Arts (Administration/Management and Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 - 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 to September 2009 Chief Warrant Officer Four (BOSN) Operations Officer of 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). Security Officer/Chief of Police for Coast Guards largest base (2002 - 2005): Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Managed administrative offices as Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management

AVIATION RECORDS ANALYST Summary Highly organized and detailed-oriented Analyst with 15 years of professional experience providing expert problem resolution and customer support to U.S Navy, Marine Corp, and civilian customers. Highlights Vast computer skills Fluent communicator Customer service expert Extensive technical knowledge Proven Problem solver  Deadline-oriented Experience Company Name June 2014 to Current Aviation Records Analyst City , State Utilize the SkyBOOKs aviation maintenance tracking application to provide aircraft configuration and maintenance program compliance data to "build" aircraft electronic logbooks accurately and in a timely manner within a web-based software application (SaaS) providing an all-around complete product to the aircraft owner / operator ensuring a precise aircraft maintenance planning and tracking tool. Meticulously researched and accurately analyzed over 200 aviation logbooks and other forms of maintenance documentation provided by aircraft owner operators to determine compliance in accordance with specified maintenance requirements. Expertly examined aircraft engine and aircraft specific component maintenance manuals and Instructions for Research Airworthiness documents to determine required maintenance actions and associated intervals. Company Name February 2014 to June 2014 Functional Analyst City , State Provide information systems technical support including numerous windows servers and two Linux servers supporting over 1,000 military and civilian customers. Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours a day, performed nightly server back-ups, release and print batch reports, monitor and ensure continuous successful system interface with Navy ERP, and provide system maintenance and troubleshooting when required. Responsible for ensuring the timely review and updates of the teams vital Standard Operating Procedure technical documents. Company Name November 2004 to September 2013 Technical Support Representative City , State SME for the web based Advanced Skill Management (ASM) application's day-to-day operations including the training of Naval personnel in the use of ASM, electronic and paper record keeping, troubleshooting, resolving and documenting customer issues, soliciting enhancements, and verification of vital data entry requirements into the ASM application for use by the majority of the naval aviation community encompassing over 4500 military and civilian personnel. Directed the design, development, quality assurance, implementation, and management of approximately 3000 mission critical technical documents within the ASM program. Coordinated implementation of new systems, patches and other on-site upgrades, implementation and testing of enhancements to ASM to ensure maximum utility and functionality of the ASM system to meet customer needs and expectations. Single point of contact for collecting and interpreting customer feedback on all problematic E-tool issues and data from all 19 Naval and Marine sites and advised higher management as to suggested actions for immediate resolution. Provided expert user support to the development team on customer needs and assist customers in articulating user needs and recommendations. Company Name February 1999 to October 2004 Aviation Data Analyst E-6 Proven Aviation Data Analyst for the U.S. Navy at Naval Air Station Jacksonville, FL. supporting numerous aircraft and types of ground support equipment. Performed a variety of functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors and manages print request and printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze and validate maintenance data; develops and interprets management reports, monitor input of data and the parameters for up-line reporting and related interface requirements. Performed analysis of aviation 3M data as directed and in support of the Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries and reports using SQL ad hocs, spreadsheet, graphical, narrative, and oral presentations. Increased analytical focus on vital source documents led to a 50% decrease in component turnaround time from 7.4 days to 3.7 days and a 45% increase in corrosion man-hour documentation from 4,950 hours to over 9,000 hours Expert analytical ability allowed for the timely implementation and accurate management of the Aviation Financial Analysis Tool (AFAST) application which was directly responsible for saving the command over 3.7 million dollars. Education Downers Grove South High School 1984 High School Diploma City , State , US Florida State College of Jacksonville Associate of Science : Computer Science City , State , USA Seeking Degree in Computer Science and Information, 2011-2015 3.36 GPA; 55 Semester Hours completed.  Courses completed:   Computer Concepts, Intro to the Internet, Hardware Configuration, Software Configuration, Micro-Computer Applications, Database Concepts, Intro to Computer Programing, Oracle SQL and PL/SQL, Customer Support Operations, Project Management, Computer Networking, Web Technologies, Information Systems, and Internet Programing. Accomplishments One year experience as Aviation Records Analyst for Bell Helicopter Four months experience as a Linux/Unix Functional Analyst at Naval Air Station Jacksonville Nine years' experience as a Technical Support Representative for the U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application Five years' experience as a Data Analyst for the U.S. Navy Very proficient computer skills. Experienced with Microsoft Word, Excel, Access, and Power Point, Outlook, Internet, and MS Project, SQL, hardware and software installations Certifications Earned Technical Certificate for IT Customer Support Specialist from Florida State College of Jacksonville. Skills Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning.

TEAM MEMBER / PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control Product Pricing DEDICATED and EXPERIENCED BUSINESS PROFESSIONAL with a tradition of performance excellence achieving or surpassing corporate goals for sales, operations, Merchandise customer service, and safety standards. Replenishment · Foster cooperation and build trusted relationships with clients, staff, and management. Staff Training · Train staff on club procedures, company policies and practices, and computer usage. Team Leadership · Provide analysis and resolution of internal organizational issues and problems. Cash Accountability · Computer literate...adept at using proprietary systems for appointments, A/R, program Payroll/Timekeeping registration, and customer accounts. Kronos payroll system. Accounts Receivable · Tactful and calm when dealing with sensitive situations and resolving patron issues. Financial Reporting · Solid work ethic; meticulous organization; pride in work; positive can-do attitude. OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 to Current Team Member / Pricer Company Name － City , State Set up store prior to grand opening. Selected products to be sold. Priced accordingly. Placed product to the sales floor. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return to the store. Organized the store by returning all merchandise to its proper place. 01/1990 to 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed all operational areas of busy fitness club with 6 direct reports, a total staff of 30, and 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, and Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly to customer inquiries and issues to maintain a high level of member satisfaction/retention. Influenced prospects, sold memberships and accounted for cash/credit card receipts. Conducted facility tours and new member orientations; developed new member fitness goals. Scheduled appointments and registered patrons for classes, personal training, and fitness sessions. Drove revenue growth through referrals by building positive and enduring relationships with members. Processed all contracts, payments, and membership corrections. Programs Oversaw entire program schedule, ensuring instructors' commitment and participant registration. Monitored program enrollment to ensure profitability. Personal Training Monitored new memberships to ensure participation in new member session with a personal trainer. Identified and communicated customers' needs to personal trainers. Accountable for a $20,000 monthly budget. Sold individual personal training sessions to customers. Retail Sales Accountable for a $30,000 annual budget for nutritional items and ancillary merchandise. Maintained proper levels of inventory to meet customer demands. Opened, closed, and balanced POS system on a daily basis. Scheduled nursery personnel, monitored attendance, and evaluated performance. Enforced company policies to minimize risk potential. Maintenance Communicated equipment malfunctions to maintenance staff to sustain a high level of equipment reliability. Scheduled and monitored nightly facility cleaning. Responded immediately to emergency situations and prepared and submitted timely accident reports. Staff Management Hired, trained, motivated, evaluated, and disciplined staff to achieve corporate performance standards. Coached and mentored employees to contribute to club's success. Conducted ongoing staff training. Operations Management Organized department schedules to ensure adequate coverage and efficient operations. Consistently achieved percentage to budget bonus pay for meeting or surpassing corporate goals. Previous Experience includes various management roles for Chicago Health Club. Educational Background Business Administration curriculum Bally Total Fitness--monthly training/meetings to increase skill level in management, sales, marketing, and accounting. Moraine Valley Community College － City , State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer

PROJECT(S) MANAGER Professional Overview A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects. Core Qualifications Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora Education Master of Science & Philosophy , Medical Anthropology 2015 University of Oxford - City , State , UK *Scholarship by the Luys Foundation of Armenia* Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford Bachelor of Arts , Anthropology 2012 University of California, Berkeley - City , State , USA *Academic Honors in Anthropology, Distinction in General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department of Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures Associate of Arts , Honors General Education 2010 Glendale Community College - City , State , USA *Academic and Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 to Current Company Name - City , State Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided. Consultant Sep 2015 to Dec 2015 Company Name - City , State Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors. Compliance Officer Sep 2012 to Aug 2013 Company Name - City , State Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California. Collections Management Assistant Aug 2011 to Jun 2012 Company Name - City , State Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers. Recruitment Intern Sep 2010 to Jun 2011 Company Name - City , State Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events, consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports, filed recruitment information, saved and transferred all documents and correspondence in a sound manner. Leadership Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management and Strategic Goal Setting Critical Thinking and Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, and Recruiting Organized, Determined, Professional, Personable, and Adaptable Languages & Interests Armenian and English - Fluent Reading, Writing, and Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) "Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora" University of Oxford Kazaryan, A. (2012) "Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora" University of California, Berkeley Kazaryan, A. (2010) "Neolithic Çatalhöyük: The Origins of Culture" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, freund@berkeley.edu Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu

DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally. Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality. Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 and Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 to Current Company Name － City , State Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365. Coordinates and provides evaluations of proper escalation process for Application and network issues. Advanced knowledge in repair and software requirements for Dell and Lenovo devices. Designates software install and configurations for over a thousand computer systems globally. Troubleshoots hardware and software for desktops for six departments domestically, and three internationally. Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions. Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures. Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN. Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users. This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies. Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner. Information Technology Technician January 2011 to January 2012 Company Name － State Disassembled, troubleshot, and repaired the following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded more than 100 computers with new Operating Systems (Windows 7). Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users. Created users in Active Directory. Aviation Ordinance Supervisor January 1997 to January 2009 Company Name － State Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore. Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems. Supervised the inventory and accountability of Navy Assets. Education Bachelor of Computer Science : Network Security ECPI University － City , State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow

CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation to action, very detail oriented, courage to innovate, and excellent follow-through skills. Understands how to think several moves ahead to position for the future. Knows when to trade off items of less important strategic value for the sake of the long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training and development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 to June 2016 Company Name － City , State Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition. Safety Coordinator/Specialist December 2012 to January 2016 Company Name － City , State Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures. Coaching others to perform work in a safe manner. Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations. Maintaining Compliance and Training of personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management and Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased all Safety equipment. Maintained all required OSHA logs. Completed incident reports and distributed and maintained files. I have taken the OSHA 10 and 30 hour courses for construction. I have taken the OSHA 510 course for construction. CPR/First Aid/AED certified in January, 2015. Equipment Operator September 2010 to April 2011 Company Name － City , State Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways. Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Lead Person June 2010 to September 2010 Company Name － City , State Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary. Reviewed employees' work to evaluate quality and quantity. Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools. Estimated labor requirements for jobs and plan work schedules accordingly. Directed and assisted with the adjustment or repair of machinery. Construction & Safety Coordinator May 2003 to May 2010 Company Name － City , State Field support supervisor. Estimated projects and purchased needed supplies. Supervisor of grading, sealing, and sawing operations. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Maintained compliance with contract specifications for all aspects of construction projects. Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping. Coordinated material deliveries and performed receipt inspection and unloading of materials. Filled out time sheets using appropriate cost coding from project budget. Coordinated work phases and testing with customer engineers. As Safety Coordinator, insured compliance with OSHA and company safety policies. Construction Coordinator August 1995 to March 2003 Company Name － City , State Preparation, transmittal, and review of subcontractor bids. Negotiation, preparation, transmittal and receiving of subcontract documents. Preparation and transmittal of schedules of values for subcontractor billings. Review of subcontractor schedule of values for payment. Authorize retainage release after receipt of all lien waivers. Perform estimates for all aspects of construction projects as they relate to sub- contractors work. Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved. Provide review and input for Master Construction Contracts. 1995 - 1996 - shipping and receiving of material for construction projects. 1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates. Construction Management Administrator April 1980 to September 1993 Company Name － City , State Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager. Interpret and explain plans and contract terms to administrative staff. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Process contractor pay requests. Developed and administered a craft labor tracking system (CLTS) for outage craft labor. Generate reports from CLTS for management presentation to the Board of Directors. Paralegal for power plant construction litigation (1980 - 1984). Education Issuing Institution Location Qualification Course of Study University of Nebraska - Lincoln － City , State Bachelor's Degree Bachelor of Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory

ENGINEERING TECHNICIAN Professional Profile To obtain a challenging career in Electronic Technology field. Extensive experience successfully testing and analyzing complex circuit packs and systems. *Takes the initiative to take on challenging problems and follows through to their resolution. *Capable of working independently or as a team player. *Worked with fiber optics receivers and transmitters since 1999. Qualifications Critical Thinking Effective Multitasking Deadline Compliance Works well under pressure Highly responsible and reliable  Establishing goals and setting priorities​ Team player Initiative to work independent Experienced in production scheduling Excellent problem solving skills Troubleshooting at component level Schematics reading Microsoft Office Suite expert Relevant Experience Personally managed production activities to guarantee 100 % of orders were shipped on-Time. Promoted to Team leader within 4 years of employment. Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.  Tracked daily processing reports with 100 % accuracy. Cut inventory by more than half and improved on-time delivery to 100 % by reducing the scrap. Proudly rated by management as a leading performer. Worked with R&D and technical services teams in the execution of experimental and pivotal batches. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Work Experience Engineering Technician 12/2014 － 05/2015 Company Name City , State Tested CWB and analyzed to the component level. Work from complex and detailed manufacturing documentation and/or verbal/written instructions. Install parts along a moving production line. Engage in the practical application of engineering science and technology. Thermal Technician 07/2006 － Current Company Name City , State  Leads the Thermal Production Line Engage in the practical application of engineering science and  technology  Analyze and interpret blueprints determine and precise specification Work from complex and detailed manufacturing documentation and/or verbal/written instructions Apply basic mathematical skills to solve technical problems  Measure dimensions of products to verify conformance to specifications using measuring instruments such as rulers, calipers, gauges and/or micrometers Handled, measured and mixed chemicals following prescribed methods and testing requirements Perform leak checks on vacuum and mechanical assemblies using leak detection systems Set up and operate production equipment in accordance with current good manufacturing practices and SOPs  Calibrate and Align focal plane arrays,  perform video set-up, function test, verify alignment, electrical alignment, MRT, MRC and final test for Thermal Devices  Prepare operational reports and provide information to supervisors Recommended corrective actions to minimize rate of product defects Communicate product and machine failure details to the design team and reliability departments  Maintain repair status in spreadsheets used in the production department quality review meetings Technical Support Specialists 02/1992 － 11/2003 Company Name City , State Helped achieve company goals by supporting production workers. Worked with engineers on troubleshooting issues with the test systems. Performed testing and troubleshooting of any/all products including printed wiring boards integrated circuits and systems to meet engineering specifications. Trained peers on analysis processes getting them up to speed. Performed daily analysis routines using established troubleshooting techniques, developing, and implementing new techniques. Knowledgeable in the application of advanced electronics theories. Collaborated and worked with supervisory, engineering and other functional personnel in conducting special studies and proving in new equipment. Worked with the engineers in starting up the surface mount line. Worked on the HP test sets. Troubleshoot field returns using schematics. Tuned circuit packs to different wavelengths. Education 2002 Associate of Science : Northern Essex - Electronic Technology Engineering computer System City , State , USA 3.7  GPA Certificate in Microsoft Office Graduated Deans List  2004 AssocIate Degree : Hesser College - Paralegal Studies City , State , United States GPA: GPA: 4.0 Coursework in English, Communications and Writing Legal System training  of class Affiliations Organized a team at Lucent to make the workforce and management work together in order to have better communications, more productive and satisfied workforce. Skills Microsoft office Suite (2013) Reading  Schematics Troubleshooting Problem solving Lean Manufacturing Inventory Government  Sell-Offs

PASTRY SOUS CHEF Summary Service oriented professional looking for opportunities in pastry arts. Seeking to advance development of skills and learn more aspects of pastry arts and confections. Diploma from the Le Cordon Bleu program and vast experience utilizing business degree in a corporate environment. Highlights Key competencies include customer relations, organization, product knowledge, attention to detail, team building and positive attitude. Microsoft Office products, including Word, Excel. Project, Power Point and Outlook. Experience 11/2014 to Current Pastry Sous Chef Company Name － City , State Organize and run all aspects of the pastry kitchen including weekly inventory and ordering, Supervise team of four pastry employees; two pastry cooks and two baker assistants. Train on department procedures and new menu desserts. Instruct team on daily sanitation and cleaning of walk ins and freezer. Create and design desserts for restaurant menu, in room dining menu and banquet menus. Create desserts for special dietary needs of guests such as vegetarian, vegan and gluten free. Create special menus for holiday banquets and special requests. Attend meetings such as daily BEO, morning focus and weekly OPS representing culinary team. Meet with F&B manager, General Manager and Hotel Manager to discuss current desserts, weekly VIP guests and special requests for the hotel in general. Review daily banquet prep lists with pastry team and assign tasks as needed. 08/2012 to 11/2014 Pastry Cook II Company Name － City , State Prepare all aspects of pastry production for restaurant, in room dining and banquets. Including hot line, holiday banquet buffets, weddings, daily amenities and special requests. Contribute to restaurant dessert menu with suggestions for changes to existing desserts and new desserts. Assist with banquet plating for main courses as well as dessert course. Communicate with Pastry Supervisor concerning pastry shoppe needs and issues. Review daily banquet prep lists for the week and assign tasks as needed. 07/2010 to 08/2012 Pastry Cook II/Chocolatier Company Name － City , State Chocolatier for all resort nightly turn down chocolates, miscellaneous bonbons and all chocolate décor used in presentation of pastries, desserts and cakes from the pastry shoppe. Utilized Montage recipes and developed unique flavors. Average number of chocolates produced per week is 4000. Trained new pastry cook III's when they started with basic cookies and brownies and casual restaurant production work as well as overall departmental procedures. Assisted with inventory lists for ordering ingredients for the shoppe when pastry chefs were not available. Attended daily Banquet and Event meetings when supervisors not available. Note any changes to daily events and report back to pastry shoppe. Assist with off-site events for large audience and assist supervision of new employees at events when chef is occupied. Attended bonbon class at Valrhona Chocolate institute in Tain l'Hermitage, France. 06/2009 to 07/2010 Pastry Cook III Company Name － City , State Prepare all aspects of the production of desserts, confections, ice creams, sorbets, and fancy pastries, for the various restaurants, banquets and in room dining venues. Communicate with the Asst Pastry Chef and Executive Pastry Chef regarding menu items and other issues in the kitchen. Created the birthday\comp cake for casual bar and grille restaurant and everyday main restaurant. Assisted in plated desserts for banquets and weddings Worked the pastry hot line for holidays and to cover shifts when needed 01/2002 to 05/2011 Last Chance/One Warm Night Company Name － City , State daily meals and Green Room support for a series of on-line webisodes for a cast of 75. 02/1996 to 02/2009 Senior Business Analyst Company Name － City , State Responsible for improving the quality of internally developed and third party applications used by Retirement Customer Services associates for mutual fund investment systems. Provided leadership in the development of utilizing an application for work distribution that resulted in an increased efficiency in account processing. Primary responsibilities include working with the users for requirements gathering, application testing and training. Create requirements and test plans. Work closely with other Analysts to monitor progression of projects and manage the release. Work closely with Project Managers and external system contacts. Liaison role between IT department and Customer Service. Education 2005 Diploma : Patisserie and Baking Program California School of Culinary Arts GPA: Graduated President's List in the Le Cordon Bleu programs for Pastry Arts Patisserie and Baking Program Graduated President's List in the Le Cordon Bleu programs for Pastry Arts 1993 Bachelor of Arts : Economics Wheaton College － City , State GPA: Cum Laude- Dean's List Economics Cum Laude- Dean's List Skills basic, interpersonal, Excellent oral, Customer Services, Customer Service, focus, General Manager, inventory, leadership, meetings, Excel, Microsoft Office products, Power Point, Word, organizational, problem solving skills, quality, requirements gathering, Supervisor, supervision, unique, written communication skills

MARKETING & PUBLIC RELATIONS MANAGER Summary Decisive  Marketing Manager   who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns. Experienced Restaurant Manager who oversaw a high-volume, multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management. Highlights Brand development Brand recognition optimization Knowledge of market trends Quality leadership Operations management Full service restaurant background Hiring and training Ability to handle fast-paced environment Experience MARKETING & PUBLIC RELATIONS MANAGER April 2015 to Current Company Name － City , State Roles & Responsibilities: • Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including public relations initiatives, social media campaigns, promotions, partnerships, on‐ and offpremise events, giveaways and sponsorships. • Drive creative brainstorms to generate bold, inventive ideas. • Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to activate initiatives, determining budget, timeline, staffing, training, and methodology for tracking and evaluation. • Oversee multi‐channel messaging and communications with current and prospective guests through email marketing, website, social media, public relations, in‐store signage, printed collateral and loyalty program. • Direct and help manage various regional public relations agencies, overseeing strategy, media outreach and reporting. • Manage press inquiries, including facilitating in person, phone and email interviews; materials requests; media training of chefs, sommeliers, managers and executives; paid and unpaid filming opportunities; and celebrity chef appearances. • Supervise the creation of all regional public relations and marketing materials while maintaining consistent brand standards. • Represent The ONE Group and its brands at industry events and in the cultivation of local and regional relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners. • Develop and manage marketing budget, effective tracking and of costs and spending, executing promotional activities and programs within agreed upon budget. Prepare, participate and lead marketing portion of P&Ls monthly. • Monitor, review and report on all department activity and results. • Manage up to three venues and its associated deliverables. Qualifications: • Marketing or public relations‐related degree or equivalent professional qualification, followed by minimum of 5 years industry experience. • Experience in all aspects of developing and implementing marketing, advertising, public relations, digital and promotional programs to meet brand objectives. • Experience managing a team and/or multiple venues/departments. • Positive self‐starter with a strong sense of accountability and commitment to excellence. ASSISTANT GENERAL MANAGER April 2012 to April 2015 Company Name － City , State Day-to-Day Management  Manage, lead and mentor floor Managers and Staff  Ensure service is maintained at the utmost of quality levels  Develop risk management and mitigation strategies  Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage  Maintain all corporate mandates  Update and track daily reports Staffing and Team Development  Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth  Interview, screen, and recruit job applicants  Coach and train management staff  Responsible for Team performance – morale, productivity, energy Fiscal Responsibility  Monitor activities and expenses  Assist in setting and monitoring sales forecasts and profitability reports  Keep General Manger informed of sales and key issues  Increasing sales through marketing, networking and incentives for staff to raise guest check average.  Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF)  Reviews monthly profit and loss statement (if assigned) and acts on all variances Education Bachelor of Science : Marketing and Business , 2011 Marymount Manhattan College － City , State , USA

Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker

TEACHER Willing to relocate: Anywhere Professional Summary To maintain a long term position in a cohesive, diverse environment, that promotes a professional environment and values employees and families. To obtain a teaching opportunity in grade levels EC - 4th grade. Core Qualifications Skills Used Speaking,math,planning,leading, computer skills,communication with staff,parents and students. Accounts Receivable Clerk The SALT Group - Kerrville, TX - August 2012 to August 2014 Responsibilities Accounts Receivable collection calls, answering questions for new customers, maintain a good relationship with clients, problem solving for clients in difficult situations. obtain a weekly goal for set amount of monies coming in to company each week. Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint. Experience Teacher 08/2015 - Current Company Name City , State Teaching all subjects to High School and Junior High,Coach for PE. Lesson planning, grades, reports. Kindergarten Teacher 01/2014 - Current Company Name City , State Math 3 Hrs. day Reading, Social Studies, Science Writing Accomplishments I have had several students that have had many challenges to overcome before moving on to 1st grade, I have assisted in making the obstacles become less and prepare them to be great next year. Daycare, Lead Teacher 06/2010 - Current Company Name City , State Teaching 2,3,4 year old age group. Math, writing, letter and number recognition, listening skills, color recognition. Preparing the 4 year old age group for kinder, and the 2 and 3 year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play, classroom activities and center activities as well as one on one time and whole group learning. Accomplishments The level of preparedness in my classroom would allow for the children in the school years to be very successful. I built up their strengths and used activities to help them with their weaknesses. I used a positive reinforcement and the words I can't were not allowed in the classroom. I taught by example, using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions. Which also let the children accomplish the self respect and self accomplishment they needed in life. Accounts Recievable 06/2012 - 06/2014 Company Name City , State Customer Service, computer Data entry, making and receiving collection calls from clients. Completing reports daily. Completing set goal of monies brought in to company on a daily,weekly, and monthly basis. Education 2010 Bachelor of Arts : Schreiner University - Education City , State Accomplishments My clients felt comfortable speaking with me and they knew I would follow through to the best of my ability and my level of authority. I have a personal goal, the day is not done until the items to be done are complete. Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching for answers to questions. 2011 ­ 2012 ­ A Child's Learning Place Cooperative Teacher ­ 3 and 4 year old children and Kinder Ready for summer day camp A Child's Learning Place - Kerrville, TX - 2011 to 2012 Responsibilities 3 and 4 year old children and Kinder Ready for summer day camp Student teaching and observation of staff, 2nd grade level Tally Elementary - March 2010 to May 2010 Used various methods and strategies to create a positive learning environment in a self contained classroom. Special Service Associate The Kerrville Home Depot, Special Services - Kerrville, TX - March 2007 to January 2010 Student Teaching Tally Elementary Spring Semester - Schreiner University Reading Academy - Kerrville, TX - March 2008 to May 2008 I taught in a self contained 2nd grade classroom containing 21 students. The courses taught were reading, math, grammar, social studies, and science. The classroom was set up to create a positive, interactive, and creative learning environment. I worked with students in whole group and small group situations. I assisted students and provided guidance during individual practice for daily lessons. Some lessons included technology such as smart boards and over head projectors. Relationships with other staff, faculty, students and parents helped to build a strong learning environment that was positive for the children. Field Work Up N' Jacks Preschool Program: Lead Teacher. Curriculum based activities that promote growth for the whole child. Math, whole word recognition, phonics, science, social studies, and physical activities. Curriculum and strategies are incorporated to have 3, 4, and 5 year old students classroom ready for Kindergarten. Sales Associate Bealls, Shoe Dept - Kerrville, TX - June 2006 to March 2007 Policy Board member Kerrville Head Start - 2006 to 2006 2006, policy of the school, teacher employment and general safety concerns for the students. Professional Affiliations Kerrville Head Start Policy Board Member 2006 Certifications Certified Teacher EC- 4th. I am willing to become certified in any field necessary. I am also licensed in the state of Texas for Insurance. ADDITIONAL INFORMATION I hold an Orange Belt in MMA Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer Skills Accounts Receivable, Lesson planning, listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher

DETECTIVE Summary Law Enforcement professional with 24 years experience investigating insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud. Highlights Detective assigned to Health care/disability Fraud Program Member of the San Diego Medical Fraud Task Force Public speaking/outreach to insurance industry and law enforcement Awarded officer of the year 2011 by my peers 100% conviction rate Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor when executing Search and Arrest warrants Experience Company Name City , State Detective 06/1995 to Current Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify "red flags" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers. Company Name City , State Senior Special Investigator 09/1990 to 06/1995 Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes. Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor. Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees. Company Name City , State Special Investigator 08/1989 to 09/1990 Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court. Proficiencies Writing FD-1's from consumer complaints Identifying "red flags" and evaluating fraud referrals Outreach, consumer and industry training Conduct interviews and interrogations Microsoft Office suite Use of database searches/methodologies Skip tracing and witness locating Obtaining judicial approval for Search and Arrest warrants Execute Search and Arrest Warrants Testify in court, to include, grand jury. Testified as expert witness Surveillance (stationary and mobile) Use of firearms Emergency Vehicle Operations Education Bachelor of Arts : Criminal Justice California State University, Fullerton , City , State , USA Law Enforcement courses CA Peace Officer Standards and Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more.

PA MEDIA GROUP Summary Be in a position involving and utilizing my marketing and management skills and knowledge gained throughout my education and on the job experience. Highlights Deep understanding of Google Analytics; analyzing website traffic and trends to help make business decisions; experienced in the tracking and optimize advertising campaigns; Heavy experience in digital marketing (search, target ads, email, social, display, mobile); sold and managed numerous multi platform digital marketing plans; reading and interpreting digital reports; extensive print experience; effective when leading a team; organized; take direction well; open minded; customer service experience; sufficient in computer based skills; work well under pressure; event planning experience *reference available upon request Experience Pa Media Group 04/2015 to Current Company Name I am responsible for maintaining and growing the Real Estate category. I help my clients understand and utilize Pa Media Group's digital marketing platforms to secure leads and boost brand awareness. This involves have a deep understanding of audience targeting, SEM, SEO. SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, and apartment specific advertising, and print advertising. I collaborate with my clients to come up with the best strategies to fit their needs. I have monthly reporting calls with these clients to go over there advertising success. I do this by analyzing their Google Analytics account. I must be in Google Analytics daily. I am responsible for showing the success of their advertising campaigns through Google Analytics. I also must show them trends and optimize their campaigns using Google Analytics. Having a deep understanding in Google Analytics is critical in making sure my clients are making the correct advertising choices. I provide my clients with any and every report they need through Google Analytics to assist them. I am responsible for creating monthly reporting decks for my clients. These reports summarize what is going on with their website, their website traffic, what is working best, and what needs to be changed in their marketing strategy. I am currently responsible for managing one of the company's largest digital campaigns. This is because of my deep understanding of Google Analytics and the manner in which I can utilize it for the client. Healthcare Account Executive 03/2014 to 03/2015 My main responsibility is to grow and retain new and old healthcare related businesses. I must find new business opportunities as well as maintain my current book of business. I must be knowledgeable and have a full understanding about Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest , Video ads, Rich Media, Content Marketing, and whatever new product our company launches. In this position it is critical that I have a deep understanding of Google Analytics. I must have the ability to tie all digital campaigns back to customers Google Analytics if able to. I have to be able to that translate the information from Google Analytics so my customers can understand it and also find the information useful. My goal is to be an indispensable resource to all my customers. I currently am response for managing and maintaining our of the companies largest digital accounts. Must work with the whole Healthcare team and maintain open communication so we do not overlap in our prospecting efforts. Real Estate/ Executive Marketing Media Consultant 07/2012 to 03/2014 Company Name I am responsible for learning, understanding, and selling all products of the media kit. I am accountable for maintaining my own book of business. Repair past customer experiences, maintain current customer relationships, and create new relationships. Create and develop effective marketing solution packages for customers. Campaign management included utilizing google analytics to optimize the campaigns. I had to be knowledgeable and have a full understanding about Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, and Pandora ads. I Project Leader on Best of York Tab, Readers Choice Tab, Parade of Homes Tab, and Home Show Tab. Was an active part of the Marketing Committees for York Builders Associations and York Economic Alliance as a company representative. Responsible for hitting monthly sales goals in retail, real estate, and digital. Responsible for hitting the goal of each tab. Responsible for managing, maintaining, and pitching some of the largest local accounts. I was a marketing intern at The Conference Center at Shippensburg University during the spring semester of 2011. Worked with customers at internship, made multiple documents for their packets, helped coordinate and set up for events, sending e-blasts, trained with vizergy, and started the process of getting the new Shippensburg Brochure started and designed the brochure, which I had to present to the Shippensburg Area of Commerce. Final project for the internship was coordinating and planning a networking event for 600 guests. 05/2011 to 02/2012 Company Name sales associate; responsible for greeting customers, assisting customers with choices, problems, and getting products, selling our credit card to customers, running the cash register, creating displays, unloading and organizing shipments, unpacking shipment and organizing it on carts, and putting together furniture. LEADERSHIP. Project leader and point person for Best of York Tab, Readers Choice Tab, The Parade of Homes Tab, and Home Show Tab; training and assisting new hires and Pier 1 Imports; coordinated and plan events at internship;. Education Bachelor of Science : Marketing and General Management 2012 Shippensburg University John L Grove College of Business City , State Marketing and General Management AACSB : International GPA: GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 International GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 Skills ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website

SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening and closing procedures Creative Accomplishments Employee of the Month, Sep 2015. Experience 03/2016 to 06/2016 Sales Associate Company Name － City , State Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Served as a peer coach for new sales associates. Created visual marketing and styled window displays. 04/2015 to 11/2015 Cashier/Server Company Name － City , State Consistently provided professional, friendly, and engaging service. Examine plates to ensure that they contain required items. Load plates with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchen. Stock service stations with items such as ice, napkins, and straws. Assist customers by providing information and resolving their complaints. Greet customers entering the establishment. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. 12/2016 to Current Key Holder Company Name － City , State Displayed pieces in visually appealing manner. Answered phones with professionalism. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Education and Training Dec 2015 High School Diploma Derby High School － City , State September 2016 Eric Fisher Academy － City , State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone

TEACHER Summary Highly enthusiastic ,motivated, responsible, caring, dedicated and committed High School Math Educator who has earned trust and respect from students, colleagues and administration for almost 19 years. Core Qualifications MA Education Effectively work with parents Knowledgeable in  Microsoft Word, Power point Presentation, Different Software like Derive, Google Docs,  Dropbox, Excel Experience working special needs students Motivating students Interactive teaching/learning Innovative lesson planning Learning style assessment Differentiated instruction Achievements Teacher of the Month in January 2011 Nominated Teacher of the Year in June 2011 at MCTM Teacher of the Month in May 2014 Qualified to apply for Teacher of the Year in Spring 2014.  Enriched with the different teaching strategies and techniques Gained the trust and respect of the students, parents, colleagues and administrators Appointed H3 team leader in the Math department Assigned as moderator of Math Mentors Club N ominated as one of the top 3  Most Outstanding High School Teacher for Junior Category in SY 2002 -2003 Elected FACAMPA Treasurer in the High School unit Nominated again as one of the Most Outstanding High School Teacher for Junior Category this SY 2004 -2005 Used to write for Vita Matematica, a Math Magazine published every quarter for all year levels. Rated Proficient Teacher since 2003 Had the highest percentage rate in the High School Assessment in May 2013 and May 2014 Had 100% percent rate passing in HSA in 2010 Professional Experience Company Name January 2009 to Current Teacher City , State  Subject/s Taught: Data Analysis for Regular and Honors, Algebra 1 for Regular and Honors, Intensified Algebra 1 for Regular and Honors, Geometry for Regular and Honors , Algebra 2 Honors, Bridge and Mastery Class in Data Analysis. Grade Level/s : 9th( Algebra 1 and Intensified Algebra 1 for Regular and Honors ) 10th AND 11th ( Geometry for Regular and Honors)1 1th ( Data Analysis Mastery Class , Geometry for Regular and Honors , Algebra 2 Honors ) 12th ( Bridge class) Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name March 2005 to June 2009 High School Math Teacher City , State Subject/s Taught: Geometry, Algebra Level/s : 9th , 10th , 11th Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name November 1997 to March 2005 High School Math Teacher City , State Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s : 9th, 10th Responsibilities: - complied with the school rules, regulations, and procedures; fulfilled the number of hours of actual teaching; attended faculty meetings and professional development seminars; monitored the behavior and academic performance of the student by always giving feedbacks to the parents through phone calls, conference and letters; gave coach class to those students who need help; made lesson plans, syllabus and instructional materials; submitted the reports and other documents related to work. Company Name June 1995 to March 1996 HIGH SCHOOL MATH EDUCATOR City , State Subject/s Taught: Algebra 1 Level: 1st year Responsibilities: complied with the school rules, regulations, practices and procedures; fulfilled the number of hours of actual teaching; did the academic counseling for those students who were in need; attended meetings, committee work, substitutions and other academic functions; acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; attended the quarterly parent-teacher conference; made lesson plans, tests with table of specifications, syllabus, visual aids, etc.  Education and Training Southwestern University Master of Arts : Math Education City , State , Philippines USA Math Education Philippine Normal University Math Education City , Philippines 30 units Philippine Normal University 2000 Master of Arts : Education City , Philippines Education 1994 Bachelor of Arts : Secondary Education Mathematics Cumlaude Secondary Education Mathematics Cumlaude Certifications Maryland Teacher Certificate (APC ), current Community Involvement member/sponsor of ASPCA Affiliations Baltimore Teacher's Union member since 2005 NCT member since 2005 AFT member since 2010 ​ Personal Information Place of Birth: Pampanga, Philippines Date of Birth: 20th of March, 1973 Present Resident in Carroll County, Maryland, USA Sex: Female Status: Married with no child Hobbies: International Travel, Cruising, Watching TV/Movies, Listening                  to the Music Interests Watching tv/movies, listening to the music, playing  candy crush, coaching the students  Skills Average computer literate Can apply CPR Can apply varied teaching skills ​ ​ Additional Information I had a license in CPR and was able to save two lives. I used to join the Medical Mission I used to be a member of Operation Smile I love helping the students who are struggling in their academics through coach class every day.

DIRECTOR Executive Profile Forward thinker with expertise in marketing, partner acquisition, contract negotiation, communications, project management, collaboration and consensus building, combined with a Master's Degree in Business Administration. Professional Experience 02/1999 to Current DIRECTOR Company Name － City , State Currently lead key discounts initiatives involving technology, branding, marketing, strategy development and the evaluation of new member benefit programs: Collaborate with clubs to ensure consensus on partner marketing, branding, technology efforts, contract negotiations and partner acquisition Actively lead club work teams including the Discounts Task Force, the Member Data Capture Team, the Member Offer Database group and the Discounts and Rewards Re-Branding Team. Develop and present topics to the Discounts Sub-Committee Led club discussions that resulted in an unprecedented association-wide promotional commitment for discount partners Led staff efforts for the timely and successful evaluation and selection of vendors for the discounts technology solution Oversee the development of multi-channel program marketing materials for club use, including social media and other digital programs Provided thought leadership for the creation of a new system that provides analytics and insights on partner performance and marketing exposure Led sales acquisition efforts that resulted in the addition of numerous key brands to the Show Your Card & Save program, including New York & Company, Target.com, DIRECTV, Dell, Circuit City and Best Buy Successfully negotiated new partner contracts and launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS and Travel Money programs. 09/1997 to 02/1999 INTERNET DEVELOPMENT PROJECT MANAGER Company Name － City , State Promoted to position. Managed overall Internet project and technical development of AAA.com functionality for online travel bookings, routings, travel material requests and TourBook look-up. Managed staff of four developers and directed the work of Internet designers, content editors and technical writers in other departments. Delivered enhanced national web site application on time for testing Conducted focus groups to determine site usability and design effectiveness Oversaw RFP process for selection of national Internet Service Provider Evaluated internet costs and developed recommendations for club pricing Collaborated with business lines to develop specific approaches for integrating and deploying the Internet as a service delivery channel. 04/1996 to 09/1997 ELECTRONIC PUBLISHING MANAGER Company Name － City , State Responsible for all aspects of America Online (AOL) project and interim internet project (AAA.com). Major accomplishments included: Managed the accelerated creative and technical development of AAA.com, using all in-house technical and publishing resources Built strong working relationships with Internet Development Committee members Managed development of TourBook, zip code, AAA offices and dues, and Approved Auto Repair database search functionality Created content and promotional programs for both online sites including two successful online contests which doubled site visits during promotional period Initiated development of a secure web site allowing credit card transactions and a more streamlined method of receiving online membership applications. 07/1991 to 03/1996 MARKETING / PRODUCT DEVELOPMENT MANAGER Company Name － City , State Performed various marketing and project management functions within Publishing area. Provided financial/market feasibility analysis for potential business opportunities including an electronic travel kiosk and a multi-media venture. Became Marketing Manager for the Publishing Division in January 1993. Developed club travel store program, a direct-to-member publications sales test, club marketing programs for retail publications. Served 18 months as program manager for AAA's World Cup soccer national sponsorship. Oversaw club promotions, AAA product development, retail distribution and premium product sales/development to sponsors. 07/1990 to 06/1991 VICE PRESIDENT BRANCH ADMINISTRATOR Company Name － City , State Managed operations for seven branches with 45 employees and $184 million in deposits. Developed and managed a successful plan to maintain existing customer base during period of government intervention. 10/1986 to 06/1990 VICEPRESIDENT Company Name － City , State Given statewide marketing responsibility in January 1990 for 36-branch institution. Previously directed these functions for the bank's 20-office Daytona region. Managed a $750,000 marketing budget with a staff of six. Developed and implemented innovative and cost efficient marketing plans to promote bank products and services. Directed several successful multimedia campaigns including one which attracted $20 million in deposits in 90 days. Launched business development program that generated $14 million in sales in three months. Program focused on prospect development, formalized sales reporting, sales tracking, follow-up, incentives and recognition. Established and managed an eight-person outbound telemarketing department that generated $2 million deposits during the first four months. 01/1984 to 09/1986 BUSINESS DEVELOPMENT REPRESENTATIVE Company Name － City , State Created Newcomer Program and designed to attract business from people moving to the area. Managed all sales efforts, which generated $20 million in deposits in the first five years. Promoted to Vice President, Regional Marketing Manager as a result. 01/1981 to 01/1984 NEWSPAPER REPORTER Company Name － City , State Covered city government, general news and feature stories. Promoted to business writer and reported on financial topics while studying for MBA. Education 1984 MASTER'S DEGREE : BUSINESS ADMINISTRATION Stetson University － City , State BUSINESS ADMINISTRATION 1981 BACHELOR OF SCIENCE DEGREE : Journalism and Business Florida Southern College － City , State Journalism and Business Skills America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip

JR PUBLISHER MANAGER Summary Media Buying and Optimization Since September 2011 I've started to work at advertising companies. At the beginning of my experience, I did telemarketing activities that allowed me to promote and sell business' projects to potential and faithful customers. I began the major work experience at a multinational corporation (in Milan). This gave me several concepts and procedures to plan client's digital advertising campaigns. Customers I worked with were: Calvin Klein, 20th Century Fox, Luxottica, Paypal, Indesit, Panasonic, Pernod Ricard, Burberry, Fastweb, Allianz. I worked as Digital Manager's assistant. In January 2014 I started to work at an Affiliation Marketing Agency. I scheduled email marketing campaigns relating to several industries: finance, insurance, telco, travel, date, general products and services. I was in charge of the following campaigns: Edenred, Poinx, Utet, Compara Meglio, Photobox, etc. I'm cheerful and determined person. Also I'm inquiring person and I like knowing the news. I'm able to manage my work in orderly and precise way; I'm able to work in stressed situations and I respect fixed deadlines. Career Objectives Highlights Driving license: B Key skills: Telemarketing Web Marketing (Display advertising, DEM) Knowledge of Microsoft and Office applications Good knowledge about these advertising software: NetBox, AdRelevance, Nielsen Audiweb, Amnet platform Good familiarity with devices (mobile, tablet) Competitive analysis Strategies and performance analysis Experience JR Publisher Manager Jan 2014 to Mar 2014 Company Name Company Website: http://www.clickpoint.com/it/ Clickpoint is a Digital Marketing Company that supports clients in getting the most from their online campaigns in terms of Return on Investment. Key responsibilities: Planning Direct Email Marketing campaigns Managing relationships with publishers in order to: define online campaigns pipelines; give suggestions about the best campaigns suitable for the reference database; define remuneration models Managing DEM campaigns on targeted databases (on behalf on advertisers) Monitoring and controlling DEM's previews: sending the kit with details campaign; reception previews; customer approvals Marketing analysis about clients' performances Campaigns' optimization. JR Digital Media Planner Nov 2011 to Nov 2013 Company Name Company Website: http://www.aegismedia.com/ Aegis Media is a multinational media agency that helps clients build consumer relationships by communicating their products and brands effectively. Its services include communications strategy through digital creative execution, media planning and buying, mobile applications, SEO, brand tracking and marketing analytics. Key responsibilities: Planning advertising campaigns on desktop and devices (mobile and tablet) Setting and data-mining of competition data (target/product) Drafting proposals to plan the advertising spaces and budget allocation Elaboration of media plans Purchasing and booking adv spaces with relative documentation Processing sheets of materials' technical specification for creative agencies Verifying the adv banner accuracy Constant check on campaigns in progress Sending planned format screenshots to the customers in order to certify the online Arranging a final report and a Post Evaluation (learnings and builds for future campaigns) Setting and proposing strategies for pre-campaign phases Analysis and optimization of internal processes or client. Business developer Oct 2011 to Nov 2011 ART STUDIO 3 s.n.c. Milan (ITALY) Company Website: http://www.artstudiotre.it/ Art Studio 3 is an Integrated Marketing Communication Agency. It offer several services: creation/restyling of corporate image or product concept; artwork and copywriting; graphic design of logos and brands; creations of advertising pages, brochures, catalogues, in-store elements, etc.; photographic services; public relations; studies of packaging and merchandising; video productions and graphic animations; production of tv, radio and multimedia commercial contents; conception and preparation of stands and show-rooms; design of fashion collections. Key responsibilities: Acquisition of potential clients through the promotion of new creative projects Telemarketing activities to keeping the faithful customers Preparing and sending presentations to the clients Customers portfolio management. assistant of bank clerks Jun 2006 to Jul 2006 Company Name Banca Popolare di Milano). Company Website: http://www.bpm.it/it-com.html Key responsibilities:. Assistance to the heads of financial transactions (buying and selling government securities, bonds, mutual funds, etc.). Acquisition of knowledge about the roles and working dynamics within the financial department. Education Master , Digital & Social Media Marketing May 2014 underway Digital-Coach Institute Digital & Social Media Marketing Diploma , Accounting, Commercial and Coder June 2007 Accounting, Commercial and Coder ECDL European Computer Driving Licence Certificate June 2007 Istituto Tecnico Commerciale G. Maggiolini - Milan (ITALY) Occupational skills covered: Economics, Mathematics, Computer Science Qualifications December 2013 Waystage 3 Certificate - English Language June 2007 Degree , Advertising and Public Relations July 2011 Advertising and Public Relations DIGITAL: SEO, SEM & Display Advertising, Web Analytics; E-Commerce, Mobile & Social Commerce, Email Marketing, Facebook Marketing; Inbound Marketing & Lead Generation, Online & Offline Strategies integration Languages Italian Languages: Italian (mother tongue) English (intermediate) Spanish (moderate) Interests Gym, Skiing, Travel, Dance Personal Information Skype: ale.deiulii Date of Birth: 2 August 1988 Additional Information Skype: ale.deiulii Date of Birth: 2 August 1988 Personal Interests Interests: Gym, Skiing, Travel, Dance Skills Acquisitions, Advertising, advertising (copy, ART, art direction, Agency, bonds, Branding, brochures, budget, c, Driving license, com, Competitive analysis, concept, copywriting, corporate communications, client, clients, data-mining, databases, database, documentation, Drafting, Driving, E-Commerce, Economics, Email, English, fashion, fast, financial, funds, government, graphic design, graphic, html, http, image, Italian, logos, Managing, Marketing analysis, market research, marketing, Marketing Communication, materials, Mathematics, media planning and buying, media plans, merchandising, Office applications, multimedia, optimization, packaging, performance analysis, presentations, PR, processes, progress, promotion, proposals, Public relations, Purchasing, radio, reception, Recruitment, selling, securities, Spanish, specification, speech, statistics, strategy, Telemarketing, tv, Video, Website, Web Marketing, written

CREATIVE ASSISTANT Professional Summary Self-motivated individual with the ability to create and maintain a positive and unique relationship with coworkers and clients. Exhibits excellent time management skills, consistent, quality work and a drive to innovate and benefit the workplace. I am looking to obtain a position which allows me to demonstrate my creative nature and passion for all genres of music. Ideally I would like to join a company that would be able to offer me the opportunity to advance my career in the short and long term. Core Qualifications Microsoft Office. Strong leadership and ability to multitask alone or with a team In-depth internet research skills Educated and expansive understanding of Human Development principles s Experience in well-organized and aesthetic presentation. Ability to communicate effectively and positively File/records maintenance Contract negotiation/review/drafting Results-oriented Experience Creative Assistant 07/2013 to Current Company Name City , State Act as West Coast Representative of the CMI team for internal and external affairs. Attend showcases, concerts, events on behalf of VH1 CMI team. Maintained relations with label and publishing representatives on the West Coast. Successfully pitched new independent music from all genres to CMI Music team and various production companies for in show placements. Find replacement tracks for all media versions of episodes. Research label/publishing information for potential song use in various VH1 series/promos/specials on as-need basis. Act as liaison between CMI and Music & Media Licensing (send licenses for counter signatures and keep track of approved licenses). Assist with legal work for publishing matters on as-need basis. Coordinate promotional aspects of feature placement deals with social media team. Help organize and categorize tracks in our internal library into our cloud-based storage system. Coordinate and host in-office performances in the Santa Monica offices. Collect and track sales information for feature placement tracks in VH1 programming. Assist with general meetings, tapings and live events for VH1 and MTV Music and Talent as needed. Oversee and run CMI projects for Music and Talent interns. Work with production houses, music libraries and independent composers to quickly and efficiently create and gather all kinds of bed music tracks for series, live events, non-airing pilots and special programming. Watch and check various versions of episodes for proper placements of feature placement tracks and various promotional aspects within episodes. Licensing Assistant 06/2012 to 06/2013 Company Name City , State Assist in administration of various high clientèle catalogs. Help in negotiations regarding use of client's works in movies, television shows, ad campaigns, and other uses. Draft licenses for finalized deals. Manage all invoices and renewals. Maintain records of all payments and acts as liaison to resolve all pricing and payment issues. Ensure proper filing of client work with appropriate PRO societies, sub-publishers, CMRRA, and the Copyright Office at the Library of Congress. Extensive knowledge with over 10 client catalogs varying in genres of music so as to be able to pitch songs for various placements in television, film, and advertisements. Administrative Assistant 10/2011 to 06/2012 Company Name City , State Acted as the initial point of contact for external affairs and high clientèle. Managed data entry and review of confidential historical files. Edited and reviewed company emails and documents. Served as a liaison between client managers and external interested parties. Created and implemented an easily accessible filing system for company's physical catalogs. Supervisor 01/2008 to 06/2011 Company Name City , State Oversaw and directed 4-12 employees in the kitchen and ensured proper completion of recipes to create consistent quality foods. Ensured employees adhered to proper safety and sanitation regulations. Provided a pleasant and engaging experience for customers during their dining experience. Assisted in training over 100 peer employees in basic kitchen and bakery skills. Child Life Specialist Assistant 10/2010 to 06/2011 Company Name City , State Assisted a certified Child Life specialist with creating and enacting treatment plans for pediatric patients. Kept minors company and eased their stress before, during and after their treatment. Kept detailed notes and analysis of experiences with minors throughout their time at the Medical Center to use in assessments of child's physical, mental and emotionally healing. Public Relations Officer 01/2009 to 12/2010 Company Name City , State Assisted in design and production of all media related items for Panhellenic events. Served as representative on the City-UCD Student Liaison Commission which worked in conjunction with the Davis City Police and City Council to create and put into place relevant standards and by laws. Commisioner 09/2009 to 03/2010 Company Name City , State Served as an advisory board member on a commission responsible for creating better relationships between off campus Davis community groups, the University and its student body. Planned and successfully held a free, zero waste concert in Davis Central Park to encourage community relations between the student body and the Davis community. Assisted in creating a student discount program with various Davis vendors. Assisted in fundraising campaigns for campus interest groups in need of external funding. Intern 09/2008 to 06/2009 Company Name City , State Educated groups of college students on safe ways to partake in drug and alcohol consumptions, and explained different physical, mental and legal consequences of alcohol and drug consumption. Created and lead various interactive program formats to present this educational information to individuals. Summer Programs and Arts Coordinator 06/2007 to 08/2011 Company Name City , State Created lesson plans and coordinating programming for children ranging between kindergarten and middle school. Coordinated schedules, programs and gathered all supplies needs for different age groups. Kept inventory of all office and art supplies required and ordered from various companies. Education B.S : Human Development 2011 University of California City Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, and Scientific Reasoning Nativ College Leadership Program, Israel 2006 - 2007 Participant in a yearlong leadership program comprising of a semester studying at Hebrew University, Mount Scopus Campus, followed by four months volunteering as a zookeeper and arts and crafts teacher in Be'er Sheva. Skills ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized

DENTAL HYGIENIST Professional Summary I am a dedicated and energetic Dental Hygienist with a total of sixteen years experience in the dental profession. My focus has always been to provide exceptional patient care, counseling and motivation to each of my patients. I have experience with patients of all ages including those that are medically compromised. I am enthusiastic about dental health and enjoy educating patients as well as dental staff members  on dental care and hygiene. Licenses State of Florida Registered Dental Hygienist Skill Highlights Nutritional Counseling Oral Cancer Screenings Smoking Cessation Preventative Care    Soft Tissue Management Dentrix Dental Software Digital Radiographs Professional Experience Dental Hygienist September 2015 to Current Company Name - City , State Provide optimal dental hygiene care for every patient, reinforce oral hygiene instructions to every patient and each appointment, educate patients on their periodontal status, treatment possibilities,  potential surgical, restorative or cosmetic procedures that may possibly be needed. Educate patients on the benefits of preventative care such as fluoride and sealants.   ? Dental Hygienist February 2008 to August 2014 Company Name - City , State Assess patients oral health conditions, review dental and medical histories, dental charting, periodontal assessment and treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays and occlusal guards, schedule patient appointments. Dental Hygienist June 2006 to December 2010 Company Name - City , State Worked on an as-needed basis as a part-time hygienist providing dental care to patients as well as periodontal treatment and maintenance. Exposed and developed radiographs, recorded conditions for diagnosis and treatment by dentist. Applied fluoride and sealants. Dental Assistant February 2003 to June 2005 Company Name - City , State Provided dental and hygiene assistance during surgery, services, and cleanings. Maintained equipment and sterilized dental instruments. Answered phone calls, schedules appointments, trained new employees on back office duties. Education and Training Master of Science : Health Sciences , 2015 Nova Southeastern University - City , State Bachelor of Applied Science : Dental Hygiene , 2011 St Petersburg College - City , State Associate of Science : Dental Hygiene , 2005 Florida State College - City , State Certificate : Dental Assisting , 1999 Tidewater Technical Institute - City , State Community Service

ACCOUNTANT Professional Summary Accountant with more than 8 years accounting experience with profit making ,non for profit and non-governmental organizations (NGOs). Possess solid knowledge of GAAP, GASB and IFRS. Proficient in automated systems: such as QuickBooks, Sun system and Peachtree Accounting. Core Qualifications General Ledger Accounting Balance sheet account reconciliation Bank & Office Account reconciliation Financial data analysis Financial Statements & Audit Support Generate various reports Adjusting entries and periodic closing Review and monitoring of accounting event Financial Planning, Budgeting & Reporting Grants Management Contractual agreement and modification Donor reporting Monitor and manage sub-grantee Fund release for subs System improvement and recommendations External/Internal reporting Project closing Accounting Systems: Sage Accounting, QuickBooks, Sun system , Peachtree Accounting and Mo.s.t Presentation Software: Microsoft PowerPoint. Spreadsheets: Advanced Excel with pivot tables, Lookups, references and Consolidation. Database: Microsoft Access. Email: Outlook and Lotus note Experience Accountant Feb 2015 City , State Responsible for account coding accuracy Record, and reconcile Accounts Payables on a monthly basis Review and reconcile on-line corporate credit card transactions and documentation Actively participate in improvement of procedures and processes Review and report excess and obsolete inventory Prepare the invoices state and federal grant funders for reimbursable expenditures Prepare the invoices state and federal grant funders for reimbursable expenditures prepare 35 companies Bank reconciliation Accuracy of FIM tables (Financial Integration Module) Assist with preparation of budgets Provide status of financial condition by collecting, interpreting, and reporting financial data Prepare special reports by collecting, analyzing and summarizing Review all variances / exceptions, explain and resolve Responsible for assisting with weekly / monthly / yearly closing activity Responsible for Journal Entries and General Ledger analysis Prepare internal reports regarding production, capacity and efficiencies Accounts payable and accounts receivable functions as directed Credit Card reconciliation All department processes and procedures documented and the appropriate individual(s) trained and cross-trained as necessary. Delegated Finance and Admin Manager and Finance Officer Jan 2010 to Aug 2014 Company Name Prepared standardize monthly, quarterly, biannual and annual finances and review overall financial reports and follow up financial status & Over viewed Organization Finance and Administration as a delegate. Documented the process by which NGOs are selected for awards and notify applicants and other stakeholders of awards granted where open solicitations are sought Identified and assisted grantees in developing work plans, monitoring progress, tracking expenses, preparing reports, and facilitating grantees' compliance with the terms of their agreements Conducted field visits to monitor grantees and provide on-site support with respect to financial grant management Collaborated with program staff to assist in developing and revising mechanisms for making payments and monitoring and reporting financial performance of sub-grantees Reviewed several grantee monthly financial reports, including invoices, budgets and up keeping databases Led a team through the entire process for sub grantees selection, from pre-award assessment to project closing Facilitated the processing of modification of sub-agreements, maintain and update grants & contract document Followed-up contribution and recording of identified cost share expenses with sub-grantees Contributed to the development of grants management manual, materials, and resources Controlling and processing of Account Receivable , payable and Reconciling of account Ensured adherence to the organization's global financial policy, domestic financial procedures and guidelines related to disbursement activities, general accounts and grants Engaged in maintaining monthly and annual fixed asset inventory registration Ensured document tracking- paid stamp and filling are done in tact Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Reviewed and ensure the accuracy and quality of financial statements prepared Managed grant projects and fund release from donors & control budget utilization Ensured that all financial documents and reports are well documented & safely placed Facilitated internal and external audits and led development of action plans based on audit recommendations and monitored progress Led, supervised, guided and supported staff members, including accountant, cashier and storekeeper Participated in proposal budgeting when new projects are initiated. Senior Accountant Oct 2008 to Dec 2009 Company Name Produced periodic financial reports for both internal (organization) and external use (donors & government) and interpret and analyze the reports and actual results against budgets and recommend program management team and budget holders Ensured that financial transactions are recorded as per chart of accounts & with proper source documents Reviewed and initiated approval for disbursements including contracts and sub contacts payment Managed grant projects and fund release from donors & control budget utilization Ensured that procurements are made per the organization procurement policy and Donor requirement Ensured that fixed assets registration and facilitated the annual inventory count Ensured bank reconciliation is made timely Reviewed payroll and ensure that government taxes are paid regularly and timely Controlled staff benefits like; insurance, medical, PF etc. Accountant Feb 2007 to Sep 2008 Company Name Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Followed up annual budget/cash flow Controlled the timely disbursement and settlement of different expenses Ensured that procurements are made as per procurement protocols Prepared checks and initiate bank reconciliation Prepared payroll and prepared income and other government tax payment Controlled petty cash and availability of cash on hand for daily activity Record financial transactions per World Vision chart of accounts & document them Record grant projects financial activities; expense settlement & produce grant financial report Record fixed Assets per World Vision policies and facilitate annual inventory of project inventories Make ready financial documents for internal & external audit. Education MBA Degree , Business Administration Foundation for Academic Excellence, Ethiopia Completed 29 credits Business Administration B.A , Accounting Haramaya University Ethiopia Accounting Skills Academic, Account reconciliation, Accounting, accountant, Accounting Systems, Accounts payable, Accounts Payables, accounts receivable, Balance sheet, Bank reconciliation, benefits, Budgeting, budgets, budget, cash flow, cashier, closing, contracts, Credit, data analysis, databases, Database, documentation, Email, external audits, filling, Finance, Financial, Financial Planning, financial report, financial reports, Financial Statements, fixed Assets, General Ledger, General Ledger Accounting, government, Grants, Information Technology, insurance, inventory, Lotus, materials, Microsoft Access, Excel, Office, Outlook, Microsoft PowerPoint, payroll, Peachtree Accounting, pivot tables, policies, processes, procurement, program management, coding, progress, proposal, protocols, quality, QuickBooks, Reconciling, recording, reporting, requirement, Sage, Spreadsheets, Sun, tables, tax, taxes, Vision

ACCOUNTANT Skills QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.) Experience Accountant January 2016 to Current Company Name － City , State Responsible for both cash and accrual basis accounting for cash receipts, A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures. Retail and Wholesale Clothing Merchandiser Accounting Assistant February 2015 to January 2016 Company Name － City , State Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule. Stock Clerk May 2010 to August 2011 Company Name － City , State Worked as a stocker on a three month probationary period refilling the shelves. Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders. Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes. Restaurant Operations Manager September 1996 to March 2004 Company Name － City , State Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis. Education and Training Master of Science : Taxation LIU － City , State Taxation Core focus in Tax Accounting January 2018 - Present Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research Bachelor of Science : Accounting Hunter College － City , State Accounting Core focus in Financial Accounting Bachelors of Science Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting Skills administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns

BUSINESS OWNER Summary Results-driven management professional with extensive experience for large-scale businesses and entrepreneurial endeavors through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines. Work Experience Business Owner February 2002 to January 2009 Company Name － City , State Planned, created and executed Women's contemporary clothing store from idea to opening. Managed all functions of store operations. Developed engaging visuals that increased sales while enhancing the consumer experience. Produced novel and unique concepts for merchandise presentation. Established close ties with customers to ensure repeat business. Apparel Production Coordinator March 1994 to April 2001 Company Name － City , State Generated sketches and tech packs for Missy apparel line. Ensured quality control standards in areas of lab dips, print approvals and strike-offs. Knowledge of Lab Dip process and procedures. Facilitated daily communications with international and domestic offices. Business Owner October 1997 to February 2000 Company Name － City , State Planned, created, and executed Women's contemporary clothing store. Developed a private label brand for target customers from initial design through bulk production. Supervised fittings, reviewed samples, and provided fit comments on garment construction. Shopped competition stores regularly to identify opportunities, labels and trends. Built a reputation of credibility and responsiveness with vendors. Sweater Production Coordinator January 1990 to May 1994 Company Name － City , State Responsible for research, design, and development of Missy sweater line. Provided design expertise that reflected trends, while focusing on key details that made them work for a broader audience. Communicated with international factories on a daily basis to provide sample comments through all stages of the development process. Created color and seasonal trend analysis, concept ideas, silhouettes, presentation and mood boards. . Education Bachelor of Arts : Fine Arts: Painting University of Colorado － City , State Associate of Arts : Fashion Merchandising Art Institute of Colorado － City , State

LEASING CONSULTANT Summary To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals. Experience Leasing Consultant Jan 2016 to Current Company Name － City , State   Associated with the leasing of vacant units in the property to help ensure a high occupancy rate and assisting in customer service, and resident retention of current residents.   Assist in daily inspections and upkeep models and target units, ensuring they are presentable and ready to show to prospective residents. ·      Perform duties associated with the rental of apartments, deal closing for renewals, and off-site marketing. Process rental applications and complete related forms, verify all information in rental applications. Obtain and review applicants credit report for review and final approval of the Resident Manager.     Record traffic sheets, guest cards, and/or daily reports updated of leasing activity such as inquiries, appointments, rentals, intent to vacate notices, move-ins, and move-outs.    Assist in maintaining required inventories for community supplies and equipment.     Assist in maintaining up-to-date and accurate reports and completing all reports as requested by Resident Manager and/or Corporate Office.    Collect and handle rents and deposits. Prepares rent receipts.    Handle resident concerns in the absence of Resident Manager or Assistant Manager.    Project a professional image by meeting all Company Standards.                          Leasing Specialist Jan 2014 to Jan 2016 Company Name － City , State Interviews prospective tenants and records information to ascertain needs and qualifications. Tours prospects to vacant/model apartments, discusses size and layout of rooms, available amenities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease. Conducts outreach marketing on a weekly basis including outreach to shopping centers, stores, and other businesses within the local area. Enters all traffic (walk-ins, emails, phone calls, leads) into Yardi as well as follow up on all inquiries regarding current and future unit availability. Completes lease form or agreement and collects rental deposit. Inspects condition of units prior to move-in to ensure they are clean of debris and meet company standards. Enter work orders and submit service requests to maintenance personnel for follow up and completion. Compiles listings of available rental property. Composes and posts vacancy advertisements on Craigslist at least 4 daily. Leasing Specialist Jan 2011 to Jan 2014 Company Name － City , State Greet prospects and qualify by covering all criteria (Ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. File own guest cards and maintain according to established procedures. Inspect models and available "market ready" communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing. Update availability report, process applications for approvals. i.e., credit check, rental history, etc.) Submit application for final approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. Secure new resident signature(s) on appropriate paperwork prior to move-in. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Assist in the implementation of company marketing plans as needed. Represent the company in a professional manner at all the times. Sales Associate/ Cashier Jan 2010 to Jan 2011 Company Name － City , State Ensure customer service in the #1 priority. Effectively supervise that sales floor to ensure customer/ associate awareness of all times. Understand and create awareness of the factors to impact sales volume. Maintain contact with all clients to ensure high levels of Clients Satisfaction. Demonstrate ability to interact and cooperate with all company employees. Build trust, value others, communicate effectively, drive execution, foster innovation, focus in the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Maintain professional internal and external relationships that meet company core values. Proactively establish and maintain effective working team relationships with all support departments. Leasing Consultant Jun 2016 to Current Company Name － City , State ·      Associated with the leasing of vacant units in the property to help ensure a high occupancy rate and assisting in customer service, and resident retention of current residents. ·      Assist in daily inspections and upkeep models and target units, ensuring they are presentable and ready to show to prospective residents. ·      Perform duties associated with the rental of apartments, deal closing for renewals, and off-site marketing. ·      Process rental applications and complete related forms, verify all information in rental applications. Obtain and review applicants credit report for review and final approval of the Resident Manager. ·      Record traffic sheets, guest cards, and/or daily reports updated of leasing activity such as inquiries, appointments, rentals, intent to vacate notices, move-ins, and move-outs. ·      Assist in maintaining required inventories for community supplies and equipment. ·      Assist in maintaining up-to-date and accurate reports and completing all reports as requested by Resident Manager and/or Corporate Office. ·      Collect and handle rents and deposits. Prepares rent receipts. ·      Handle resident concerns in the absence of Resident Manager or Assistant Manager. ·      Project a professional image by meeting all Company Standards.                            Education and Training Associate of Arts , Tourism, Convention, and Event Planner Current College of Southern Nevada － City , State Languages English (Read, Write, Speak) Spanish (Read, Write, Speak) Computer Skills Microsoft Word                         Microsoft Power Point                                                 Microsoft Excel                                                 Windows Vista                                                 Windows 7                                                 Yardi Voyager                                                 Real Page                                                 On-Site                                                 MRI                                                 Adobe Photoshop

STAFF CONSULTANT Summary Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed. Skills Project Management Financial Planning, Reporting, and Performance Client Relations HR/Payroll Systems Business Analysis and Research Microsoft PowerPoint, Word, and Excel Experience Staff Consultant 09/2016 to 09/2017 Company Name City , State Provided project management expertise to clients during engagements, as well as project and financial reporting. Analyzed project performance and communicated updates to key players. Performed extensive research to best fit client needs. Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests. Assisted in the development of a multiple location labor market study for an oil and gas industry client. Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision. Supported a payroll implementation for a distribution client operating in the U.S. and Canada, resulting in easier payroll processing for the client. Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client. Provided client with a U.S. based HR employee handbook. Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State Analyzed financial spreadsheets and communicated findings to upper management. Generated oil well tax spreadsheets and analyzed for refund opportunities. Focused on sales and severance tax fields. Worked on refund projects for clients. Provided clients refunds discovered during the review process. Gathered information while performing field work at the client site. Inserted this information in to the spreadsheets to be used in the review process. Developed and reviewed summary spreadsheets containing well locations and payments. Spreadsheets were used to track company well location performance and client payments. This analysis allowed decision makers to better manage well location performance and payments. Brady E. Biggs | 918.344.3202 | Bradybiggs918@gmail.com | Page 2 www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 to 05/2015 Company Name City , State Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity. Applied academic preparation with real world business experiences. Secured a business loan, developed and sold a product, generated revenue, and repaid the loan. Identified potential philanthropies to donate the company's time and profits. Volunteered time and profits to selected philanthropies. Volunteer Leader 08/2014 to 08/2015 Company Name City , State Developed key leadership skills and qualities through mentoring middle school aged children. Donated 150+ hours of service, striving to improve confidence and leadership. Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons. Education and Training Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State Activities and Honors American Management Association *Independent Petroleum Association of America *International Federation of Accountants *National Association of Sales Professionals Skills academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES *Charles C. Faranna Scholarship *Nik Hanig Memorial Scholarship *Bixby Rotary Club Scholarship *Broken Arrow Rotary Club Scholarship *Delta Upsilon Social Fraternity *Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance)

ASSISTANT MANAGER Career Overview Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights Professional and mature Strong interpersonal skills People-oriented Excellent work ethic Microsoft Office proficiency Meticulous attention to detail Problem resolution Excellent time management skills Schedule management Core Accomplishments Process Improvement   Oversaw implementation of instant issue datacard system which resulted in more cost-effective service. Data Organization   Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience Assistant Manager June 2014 to January 2015 Company Name － City , State Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments Help to monitor and answer calls coming thru the call center Resolve customer issues in a timely manner. Serve as back up to the staff; running a teller drawer, opening account, processing loans Pull reports to track branch productivity and goals. Head Teller & Training Assistant March 2011 to May 2014 Company Name － City , State Ensure all policy and procedures are understood and followed by branch staff Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals. Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations Test new policies, procedures, and computer updates prior to rolling out company wide Train employees on new or revised policies, procedures, and computer updates Help to recognize and develop process improvements to make a more efficient environment State Farm Agent Staff September 2010 to March 2011 Company Name － City , State Process quotes and applications for auto, home, and life insurance. Assist policy holders with policy changes and maintenance. Recognize and discuss insurance needs with policy holders. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized files, developed spreadsheets, faxed reports and scanned documents. Retail Banking Branch Operations Manager April 2008 to September 2010 Company Name － City , State Manage the teller staff to ensure the teller line runs smoothly Ensure all transactions are processed accurately Ensure all policy / procedures are understood and followed Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis Track and audit all negotiable items Ensure operational integrity of the bank by doing internal audits Resolve customer issues in a timely manner. Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers. Counsel tellers, prepare disciplinary notes and performance evaluations Create / manage the schedule for the tellers. Senior Personal Banking Representative August 2003 to April 2008 Company Name － City , State Actively sell Sovereign Bank products and services Analyze and determine the financial needs of each customer Meet and exceed personal sales goals Open new accounts, process loan applications and close loans Demonstrate in depth knowledge of all consumer products and services Research and resolve customer issues in a timely manner. Education Bachelors of Science Degree : Criminal Justice , 2003 York College of Pennsylvania － City , State Minor in Criminalistics and Accounting Skills Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask Self motivated Excellent work ethic

DIGITAL PREMEDIA SPECIALIST Summary Highly creative and multi-talented Graphic Designer with more than ten years in print packaging design, advertising, marketing and brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint) Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output. Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint. Ability to troubleshoot hardware/software problems in a Mac/Windows environment. Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server. Experience 05/2015 to Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging. Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines. Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner. Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects. Collaborating with press room staff to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company. Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system. 03/2014 to 03/2015 TRANSLATION & LOCALIZATION SPECIALIST Company Name Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages. Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost. Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout. Training new hires and contractors on best practices for creating multilingual documents. Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson. 10/2006 to 03/2014 Company Name Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects. Developing simplified template die lines using information derived from complex package engineering drawings. Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co. among others. Performing preflight check on inbound customer art files and proofreading outbound artwork. Lead Graphics liaison and technical lead in charge of implementing the Pepsi Co. disposable cup global technical standards for Solo Cup Company print production plants. Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database. 11/2003 to 10/2006 Company Name － City , State Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative. Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales. Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives. Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization. Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days. Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors. Education Bachelor of Arts : Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional and AGILE. A DAY IN THE LIFE" Baltimore Design Conference - Founder/Committee Member. Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals. Languages Fluent written & verbal Turkish and Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written

SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines. Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer. I have extensive experience working with DoD Components and am retired from service with the U.S. Navy. Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance. Qualifications Vast technical knowledge Project management Background in [engineering focus] Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 to Current Company Name Defined application problems by consulting with clients to evaluate procedures and processes. Developed a new customer base consisting of [Number] accounts. Managed budget forecasting, goal setting and performance reporting for all accounts. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Targeted new long-term business partner prospects and closed [Number] deals in [Time period] in the [Industry] industry. Tracked RFPs and bids to develop new business opportunities. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Created and conducted unique marketing proposal presentations and RFP responses. Generated business development awareness by implementing in-depth sales and marketing training programs. Managed numerous projects simultaneously within budgetary restrictions. Collaborated with engineers and project managers regarding design parameters for client projects. Managed team of [number] of professionals. Served as mentor to junior team members. Served as mentor to junior team members. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Conducted analysis to address [issue] which led to [positive outcome] . Monitored multiple databases to keep track of all company inventory. Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans. Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients. Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed. Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective. Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs. Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E). Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents. Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR). Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, "DoD Standard Practice for System Safety." Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012. Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety. Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved. Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine. Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List. Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP). Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation. Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover. Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition. Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR). Both of these projects will increase the fidelity and visibility of system safety programs within the Navy. Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints. Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes. As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs. Led a team of experts to the "ESOH in Acquisition" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process. Developed the ESOH technical content for DAU Continuous Learning Modules "ESOH in Systems Engineering" and ESOH in JCIDS" and DAU core acquisition, logistics, and systems engineering courses. Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements. Updated the "Strategic Environmental Goals in the Systems Acquisition Process," to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training. Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command. PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices. Environmental Scientist January 1996 to January 2000 Company Name Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45). Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives. Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies. Provided support for environmental life cycle cost analysis for Navy weapons system programs. Provided systems acquisition policy support and planning. Chief Aviation Support Equipment Technician January 1978 to January 1996 Company Name Air Warfare), E-7 (RET). Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59). Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations. Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill. Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program. Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS). Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases. As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities. Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system. Education MS : Environmental Management , 1996 National University Environmental Management BA : History/Government , 1991 Columbia College History/Government Affiliations International Council on Systems Engineering (INCOSE) National Defense Industry Association (NDIA) Publications DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. Skills AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades

HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking a challenging position that will allow me to grow professionally, which requires me to utilize my strong educational, organization, and excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 to Current Company Name － City , State Provide support to Columbia University community by providing excellent customer service via telephone, email and the self-service system. Responsible for resolving customer/ employees problems related to Human Resources, Payroll Labor Accounting transactions, Data, JACS and RAPS applications and Finance. Utilize a variety of systems such as PeopleSoft HCM and other programs used throughout the university. Answer calls in a professional matter, resolving them directly or redirecting them to appropriate department. Responsible of researching and resolving client request and logging all calls in a web incident form. Follow-up with incidents not immediately resolved. Work with HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, and Purchasing among other departments to resolve incidents, recommend solutions and process any changes. Serve as a resource for HRPC staff providing guidance and assistance when appropriate. Provide accurate trending data; representing the university factually and professionally. Knowledgeable of Columbia University's Human Resource policies, Hiring and recruiting, Workplace notices, Labor Laws, and other essential information. Human Resource Supervisor/Hiring Specialist June 2011 to April 2013 Company Name － City , State Responsible for supervising a group of over 120 employees and clients. Responsible for recruitment of employees, contractors, per-diem and interns. Responsible for employee development, employee evaluations and relations. Conducted all orientation trainings for new employees and meetings. Composed and distributed all relevant employee memorandums. Appraised productivity, handled employee grievances or complaints, and disciplined employees. Coordinated background screenings on all potential employees, per diem and contractors. Complied with state, federal and local employment legislation laws. Coordinated the placement of client with Targeted Case Manager (based on agency guidelines). Worked closely with staffing agencies throughout Osceola and Orange County. Maintained accurate client files and personnel files. Processed and filed documentation accurately and in real time. Provided accurate trending data; represented the company factually and professionally in facility audits, etc. Handled the duties of accounts payable, accounts receivable, and duties of payroll department. Processed all Medicaid and HMO Billing. Oversaw and tracked the company benefits plans and researched new benefit plans. Assisted with administrative duties as directed by the Director. Case Manager/ Counselor June 2009 to June 2011 Company Name － City , State In charge of 80+ cases for women and families in the homeless shelter system. In charge of interviewing clients and doing their admission assessment. Worked closely with housing and employment specialists in helping clients obtain employment and permanent housing. Worked with various staffing agencies for client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted all Employment Training and employment workshops. Worked with Dress to Success to help clients dress properly for job interviews. Responsible of overseeing specific investigative cases, particularly those with ACS cases or Domestic Violence. Provided immediate crisis response services on call 24/7 Provided crisis avoidance management and training. Interpret legal documents; wrote reports, reference letters and professional correspondence for clients. Education Masters : Human Resource Management , 2015 DeVry University － City , State Human Resource Management Bachelor of Arts : Spanish Communications , 2009 Le Moyne College － City , State Spanish Communications Keller Graduate Management School Languages Fluent in both Spanish and English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow

FITNESS TRAINER Professional Summary Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members. Core Qualifications Very broad background in Fitness Industry. Graduated in the top 10% in my graduating class. 15+ years motivating people as a coach getting people to perform at a high level. Diverse background with coaching/fitness/sales. Expert communicator to help drive success and motivate. CPR/First Aid Certified. ASFA Certified Fitness Trainer. 10+ years of doing public speaking engagements in the sport of softball to prospective coaches. Experience Fitness Trainer August 2014 to Current Company Name － City , State Taught and implemented all classes in the PE@PF schedule. Made great relationships with members and gave them +1%. Designed specific workouts for each member and made myself available to make the members feel special about what they are doing. Added to the biggest loser class to make it more effective and enjoyable to our members. Taught over 40+ classes per week. Assistant Softball Coach/Recruiting Coordinator January 2013 to Current Company Name － City , State Plan, organize, and conduct practice sessions. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus. Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes. Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors. Assistant Softball Coach/Strength and Conditioning Coach September 2012 to August 2013 Company Name － City , State Aided in finding colleges for all fourteen members of team ranging from Division I to Division III. Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills. Serve as tournament host including scheduling of games, staff, outside vendors. Golf Department Manager/Senior Sales January 2011 to December 2012 Company Name － City , State Sold or arranged for delivery, insurance, financing, or service contracts for merchandise. Placed special orders or call other stores to find desired items. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Increased sales in golf department 30% in year one and 20% in year two. Practiced customer service in high volume, busy environment. Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator September 2006 to August 2010 Company Name － City , State Scheduled all athletic facility requests for athletic department as well as outside interests. Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments. Processed athletic department purchase orders / managed orders received within athletic department. Participated in faculty and college committee activities. Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes. Managed all equipment for all six varsity sports and all of our intramural programs. Acted as site manager for soccer, basketball, and softball events on campus. Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium. Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date. Assistant Softball Coach January 2004 to August 2011 Company Name － City , State Member of 2005 NFCA/Speedline National Coaching Staff of the Year. Won 2005 and 2006 conference championships. Had a winning season in all but one season including a program best 31 wins in 2010. Qualified for post season play each season and was region runner-up in 2005. Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans. Education B.A : Sport and Recreation Management , May 2014 New England College － City , State GPA: Graduated Magna Cum Laude. Sport and Recreation Management Graduated Magna Cum Laude . A.A : Liberal Arts , May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City , State Liberal Arts Work History Company Name Company Name Skills Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling

APPAREL TECHNICAL DESIGNER Career Focus Represent the Company's interest of universal and consistent fit aesthetics and proper construction of garments as well as standardizing product fit and constructions specifications. Qualifications Proven success in writing specification sheets Knowledge of fitting Pattern making and sewing Knowledge of textiles Experience in corresponding with contractors overseas Excellent ability for flat sketching Excellent administrative skills Proficient in English and Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City , State Work with Design on Seasonal Development stages to identify the styles that will require tech design support for . Issue initial specs in order to expedite the first proto as well as resolve technical issues for design integrity, target price, delivery and quality as directed by Design and Merchant.  Manage fit cycle approval process from initial development through to stock approval. Interface with Design, Product Development, Merchants, Production Quality Assurance and Suppliers daily to ensure dos updated information has been communicated. Measure garments for fittings with speed and accuracy. Pull the history, and any specific references, basic standard fit binders and prepare for the fittings as needed. Maintain and update daily Fit log, indicating the approval status styles. Keep organized records of template garment specification including Labeling, Packaging standards and/or construction standards and monitor all new developments for consistency. Create, maintain and generate fit comments and specs in Books. Resolve technical issues with clear written communication to factories on a daily basis. Review graded specs, tolerances and construction for consistency before sending to factories for production and generating stock grading. Maintain seasonal binders of specs for Technical Designer brand responsibility. Maintain Management communication on any delivery issues, concerned or at risk styles, and work with the cross functional team to resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 to Jan 2000 Company Name － City , State Wrote specification sheets, including sewing construction, trim, grading, pattern and label parts. Attended fittings and corresponded with contractors overseas. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Washing and Shrinkage, Fabrication Matching, Sample Room, Grading and Marking. Analyzed Line Development Management Reports (LDM) for domestic and overseas operations to ensure that deadlines were met. Kept and updated extensive database and books. Trained new hires. Specification Writer Jan 1993 to Jan 1996 Company Name － City , State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns and label parts. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Sample Room, Grading and Marking. Managed the distribution and tracking of the specification packages from their production through to delivery to all appropriate factories, warehouses and relevant personnel. Monitored performance against deadlines and reported progress to the production group at weekly reviews. Kept and updated extensive database and books. Trained new hires. Production Line Supervisor Jan 1990 to Dec 1990 Company Name － City , State Supervised line operations and staff. Supervised and researched daily water treatment. Responsible for calculating the required quantities of raw materials for the daily production and controlling output against plan. Investigated and reported line efficiency on a daily basis. Freelance Teacher Jan 1988 to Mar 1989 Company Name － City , State Chemistry, Mathematics and Physics Education Chemical Engineering 1987 National University of Honduras Honduras C.A.

SENIOR EXECUTIVE CHEF Executive Profile To seek employment as a Executive Chef where I can offer my skills and experience Skill Highlights Self-motivated Training and developing of Staff. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Senior Executive Chef May 2015 to Current Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared a variety of local and seasonal specialties which contributed to a  10 % boost in sales during the summer months. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Built and fostered a team environment Executive Chef Retail May 2013 to May 2015 Company Name - City , State Manage and Oversee Culinary Team to Include. Patient Food and Nourishments for 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue Works with 1199 Union Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million Reduced food costs by  9% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Executive Chef January 2009 to May 2014 Company Name - City , State Population at 180-2,000 Population at 175-1,600 Responsible for Café at Both Units Also Catering for private functions conferences team of 28 hourly associates. Reduced food costs by  7% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Restaurant Chef/Retail Chef June 2006 to January 2009 Company Name - City , State Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Oversaw 72 cooks and 4 Sous Chefs as part of overall back of the house operations. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Complied withscheduled kitchen sanitation and ensured all standards and practices were met Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Staff Restaurant and Retail Chef June 1994 to June 2006 Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. ? Education GED John Jay - City , State , New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building.

ACCOUNTANT Summary Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven with proven ability to establish rapport with clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Experience 01/2014 to 06/2015 accountant Company Name - City , State Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. Tracked all capital spending against approved capital requests. Aligned all financial activity with the regulations of the GAAP. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Managed cash stock and inventory balances accurately. Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers. 04/2013 to 11/2013 marketing and sales Company Name - City , State Contributed to relevant conferences and events both off-line and online to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Coordinated pre-show and post-show activities at trade shows. Coordinated monthly and quarterly marketing and community events, such as aitel mobile money and online banking. Presented on current promotions to the public at events and tradeshows. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Successfully interacted with customers and retail buyers to expedite orders. 01/2012 to 01/2013 customer service Company Name - City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 01/2010 to 08/2011 administrative assistant Company Name - City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Education 2013 Associate of Arts : international business MAKERERE UNIVERSITY BUSINESS SCHOOL - City , State , uganda Coursework in Business, Marketing and Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional and friendly Careful and active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills.

HR COORDINATOR Summary Motivated professional seeking a career in outsides sales.  Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company.  Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller in several contests Consistently surpassed sales dollar quota  Experience HR Coordinator January 2011 to Current Company Name － City , State Review federal and state laws to confirm and enforce company compliance for 9 offices Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues Work with senior-level management to create fair and consistent HR policies and procedures Create and manage more than 285 confidential personnel records Run the semi-monthly payroll process Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time Lead yearly open enrollment training sessions with employees on benefit program updates Work with outside vendors to enhance employee programs Support 285 employees at all levels, including executive leadership Conduct all new hire orientation and ensure all proper paperwork is complete Create monthly and weekly headcount reports for executives Arrange all travel itineraries for candidates and new hires Manage and maintain all time and attendance records HRIS administrator Enter all payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets for executive review Communicate effectively with employees through email and Intranet announcements Maintain company congratulatory gift programs and dinners and much more... Server October 2009 to January 2011 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Server July 2004 to October 2009 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Instructor August 2004 to August 2006 Company Name － City , State Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week. Education Bachelor of Arts : Business Translation/French , 2004 Northern Illinois University － City , State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise, Kronos Time and Attendance expertise, Paychex proficient, NETtime proficient

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Director of Information Technology Project Manager * Business Analyst * Technical Support Analyst Visionary and highly accomplished Information Technology executive with success spanning 20+ years in high-performance, multi-faceted environments. Innovative and quality-driven professional to oversee enterprise resource planning, data and voice networking, software development, performance analysis and other critical business processes. Expertise establishing strategies and spearheading long-term initiatives to devise deploy and support IT infrastructures in alignment with business objectives. Adept administrator of enterprise projects and organizational budgets. Skill Highlights Innovative Leadership Change Management Infrastructure Design Strategic Planning Technology Development Collaboration and Liaison P & L Oversight Organizational Development Mentoring and Coaching Professional Experience Director of Information Technology 08/2005 to Current Company Name City , State Manage software development and infrastructure projects. Direct daily operations and oversee vendor relationships. Define project requirements and aligning efforts with clients and corporate needs and assess outcomes. Develop and see change management processes, release control, maintenance and support activities and employee training programs. Determine needs analysis for infrastructure and software requirements. Establish corporate policies pertaining to staff and employee usage of technology. Provides 24 x 7 technical support, Service Level Agreements (SLA's) and root cause analysis reporting. Directed staff of 7 IT professionals comprising of an IT Manager, Network Administrator, Programmer, IT Trainer and 3 Helpdesk Analysts supporting approximately 675 employees in 18 branches within the state of Florida. Interact with various departments in Corporate to derive pertinent information for Accounting, HR and Finance and formulate decisions based on data derived from the firm-wide Enterprise Resource Program. Accomplishments: Companywide system conversion to Windows 7, Office 2010 completed within 4 months. Standardization of software applications and hardware infrastructure, allowing for better system support, faster turnaround time for system problem resolutions Organization of departmental business which includes system inventory, software licensing and registrations. Evaluation of IT related vendors and service agreements resulting in a $300K per year reduction in IT expenditures Implementation of a $1.5 million ERP system, allowing for standardization of business processes with the financials, human resources, project management and purchasing department. Design and installation of an IP hybrid telecom system, standardizing the company's phone system and allowing for free inter-office communication, with a yearly savings of $160K in telecom expenses. Manager of Information 02/2003 to 07/2005 Company Name City , State Provided leadership in the firm's information technology department in the direction, planning and implementation of technology leading to the support and alignment of the Firm's business operation to achieve an effective, cost-beneficial and secure IT operations for over 350 users. Provided strategic and tactical planning, development, evaluation, and coordination of the IT Department. Oversee the integrity of all electronic records including information related to information security and data recovery processes. Facilitated communication between staff, management, vendors and other technology resources within the organization. Directed supervision of 6 IT staff including a Network Administrator, 2 IT trainers and 3 Helpdesk Analyst. Ensured that all users are properly trained for secure and effective use of the systems. Accomplishments:. Developed system policies addressing areas of risk and formulating a protocol for an effective change management. Spearheaded conversion of phone system to IP telephony resulting to a 30% decrease in spending for telecommunication infrastructure. Coordinated conversion of legacy servers and virtualization of servers, increasing operations efficiency and reducing downtime. Migrated several of the Firm's legacy application and reducing the applications supported leading to a standardized utilization of software. Senior Systems Analyst/Project Manager 07/1998 to 01/2003 Company Name City , State Responsible for planning and implementation of IT projects while managing and coordinating IT resources. Managed relationships with vendors and suppliers to ensure routine maintenance and that any possible problems are detected before they occur. Evaluated hardware and software acquisition to ensure compatibility and alignment with the Firm's objectives. Ensured all systems are properly updated and evaluated for routine maintenance. Assessed network and e-mail security to ensure network integrity. Responsible for the standardization and migration of Windows 98 Operating System to a Windows XP environment, Wordperfect to MS Office suite and consolidation of networked workstations and printers. Education Bachelor of Science : Industrial Psychology 1985 University of Santo Tomas - Manila Philippines Industrial Psychology Associates Degree : Computer Science 1995 Baruch College City Computer Science Cisco Certified Engineer 1997 Dersyha University City , State Selected Professional Development and Seminars Team Leadership * Managing conflict * Effect Supervision of employees Managing People & Change * Effective Project Management * IP Telephony in the business environment * ERP system implementation techniques * Effective network and infrastructure design Coping with changes in technology Skills Accounting, Analyst, business processes, Change Management, Cisco Certified, Coaching, hardware, conversion, clients, direction, e-mail, employee training, Engineer, ERP, Finance, financials, human resources, HR, information security, information technology, inventory, IP, Leadership, Team Leadership, Managing People, Managing, Mentoring, MS Office suite, Office, Windows 7, Windows 98, Windows XP, migration, needs analysis, Enterprise, Network Administrator, network, Operating System, Organizational Development, phone system, policies, printers, processes, Programmer, Project Management, purchasing, reporting, Seminars, servers, Service Level Agreements, SLA, software development, strategic, Strategic Planning, Supervision, technical support, telecom, telecommunication, Telephony, Trainer, Wordperfect

SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 to Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network. 16" x 30 km Oil pipeline and16" x 18 km Gas pipeline construction. Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities. Oil, Gas and firefighting piping network around GOSP. Commissioning and start up for plant. OFF-Shore activities Platform-A Construction of several carbon steel transmission 24", 8" & 4" x 17 Km sea pipe lines using marine barge PMS-12. Installation of (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill. Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46" piles beside platform and ties it by welding 10 braces. Installation three 30" conductors beside platform and ties it by welding 20 braces. Platform-B Installation pig Launcher (8" flow line) using marine RIG ELZAHRA. construction of several carbon steel well head hook-up piping including welding, NDT , hydro test , erecting, steel structure fabrication and commissioning for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 to November 2013 BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight. Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal). Fabrication & Installation of new Metering. Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it. Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument works for 10 wellheads. Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct and installation a new water treatment project. Constructions / Piping Engineer July 2011 to September 2011 Company Name Major Activities Erection & installation procedure for the ultra-sonic flow metering system. Remove/dismantle and install metering skid with all valves. Remove/dismantle and install all old cable & control house and sampler. Connect all instrument (control and power) cable to metering house and junction box. Pre-commissioning and commissioning service. Company Name ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials. Creating a purchase requisition required for material. Material Inspection. Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements. Supervise Piping Erection of Gas and Crude area. Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling. Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders. Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards. Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates. Ensuring the quality control and HSE awareness during construction. Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at Shut-Downs and Prepare the resources required for works. Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test. Education Bachelor of Mechanical Engineering : 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding

SENIOR NETWORK SECURITY ENGINEER https://www.linkedin.com/in/dilip-nr/ Professional Summary Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Skills EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Risk management processes and analysis Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Work History Senior Network Security Engineer 01/2017 to Current Company Name – City , State Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols. Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations. Performed troubleshooting in TCP/IP related problems and connectivity issues. Performed troubleshooting and resolved Layer2 and Layer3 issues. Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols. Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency. Created network diagrams and documentation for design using documentation tools like MS VISIO. Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors. Network Security Engineer 09/2015 to 12/2016 Company Name – City , State Network Engineer 12/2012 to 07/2015 Company Name Junior Network Engineer 01/2011 to 11/2012 Company Name Education Master's Degree : Computer Science Wright State University - State Computer Science Bachelor's Degree : Electronics and Communications JNTU - Electronics and Communications Skills AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN Certifications CCNA CCNP Palo Alto ACE

GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Skills Prospecting and cold calling Strategic account development Team building expertise Proven sales track record Strong communicator   Skilled in MS Office Strong interpersonal skills Relationship selling Product training and placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​ Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)​ Earned the 2012 "Spirit Of Generosity Award ." Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service) Master of Brand Advantage/Master's level meat course. (Buzz Food Service)   2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)  Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State Grew customer base from 10 accounts to 35 accounts in a year's time . Established over 30 new international sales relationships. Closed deals with several Fortune 500 companies. Recognized for aggressive lead generation and work ethic. Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City , State Grew assigned sales territory over 75% Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts. 201-2013 Employee of the Year for Generosity of Service. One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.   Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year . ​ Grew customer base from 5  accounts to 60 accounts in a little under two years . ​ Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. ​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.   Wrote, proofed and edited sales proposals and correspondence.   Surpassed annual quota by 75 %.   Answered customers' questions about products prices, availability, uses and credit terms. ​ Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment. Established relationships in the community to develop new career opportunities for clients with disabilities. Taught classes on life skills, interpersonal and professional relationship building. Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​ Education and Training 2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US  3.5 GPA   Dean's list from 1998-2002  Coursework in Business Administration and Management Interests Enjoy coaching children in both (basketball and baseball). These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools Running and lifting weights, camping, fishing and kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking. Proficient in all Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS _______________________________________________________________________ 2012 Awarded Buzz Food Companies Spirit of Generosity Award 2006-2007 Education Employment and Training employee of the year 2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball Community outreach with Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools

SITE ENGINEERING Career Overview 10+ years total information technology experience both locally and internationally with major information Technology and energy companies. Experience with report all non-conforming parts, materials or drawings to supervisor. With assembly and mechanical experience, resolve assembly problems, troubleshoot malfunctions and defects of final assembly. Report other problems to supervisor to obtain assistance. Build a defect-free servers unit and or sub-assembly. Complete required in-process inspection, repair any defects found. Complete final inspection documentation and test of equipment to insure highest quality for delivery to the end user. Follow all procedures and processes provided by engineering in accordance to assembly of unit. Document quality information as required to support quality process. Experience with identify any defects found are documented and corrected prior to delivery of unit. Experience with Build Quality into all products without exception. Experience with daily/weekly production schedule as determined by scheduler. Deep ability to improvise when needed. Profound ability to work with basic math and algebra. Proven ability to define problems collects data, establish facts, and draw valid conclusions. Excellent attention to detail and uncommon ability to complete essential duties and responsibilities in an efficient and timely manner. Great positive attitude with management and co-workers and remarkable ability to work under stress. Effective communication and interpersonal skills and strong ability to work independently or with co- workers and / or management as directed. Orderly, flexible, cooperative and immense ability to follow instructions. Profound ability to comply with required working hours and be on time and dependable. TECHNICAL SKILLS Manufacturing Quality, Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker and team key player. Like to work with more challenge. High ability for training Mass Storage methods. High leader ship skills. Ability to work with team environment. Ability to fix complex issues (HDD, Cages, and Nodes). Ability to build UPG 3PAR Racks. Ability to work overtime in weekends and holidays. Build different unites (MS.3PAR.SUPERDOM). Ability to develop his skills. Ability to coordinate with test and build team. Qualifications HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6 HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6 3PAR Rack and Servers Assembly: F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200. Drive Type: 300 IT Customer Service - Technical support Expert , Excel and Access 10 Years HP Servers repair Expert 5 Years HP Servers Test Expert 1 Years Rack build and assembly Expert 5 Years Data Entry/Records Management Expert 5 Years Mass storage units Expert 5 Years MS Word Technical Skills Skills Experience Total Years Last Used TECHNICAL TEST AND WIP AUDITOR TECHNICAL 10 3 Work Experience January 2011 to Current Company Name － City , State GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F and V Class). Assembly power cables for 3PAR Racks. Assembly nodes (power supply, Fans, cables, FCALS, GBIC, and Fiber Cable). 3PAR/EOS WIP Audit: Conducted material inspections in accordance with the specifications for the required materials. Reduce 3PAR/EOS operator error from 77% to 9%. Help to design EOS SAS cable label point to point diagram. Provide SAS cable connection for build station 3. Working with method team to update and develop standard work for each station. Prepared inspection quality test plans to ensure all technical specifications are followed. Organized inspection procedures for quality production standards. Coordinated quality systems checked and evaluated all performance based on standard ratings. Monitored all production performance of employees and submitted to the supervisor their weekly performance reports. Monitored the manufactured product and ensured that it corresponds with the engineering documents and other specifications. October 2009 to August 2011 Company Name － City , State Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting and diagnosing, and training of other personnel. Also hand-assemble detonating devices and other explosive products, operate and program semi-automated manufacturing presses and automated powder weighing machines, and maintain and issue safety equipment. Perform diversified assembly operations to assemble intricate or large apparatus, machines, or equipment to close tolerances and inspection requirements. Read and interpret drawings to insure proper assembly and functionality of assemblies. Perform skilled fitting of parts, sub-assemblies and related mechanical units. Work from complicated assembly drawings and specifications. Site Engineering August 2003 to October 2005 Company Name － City Experience in crimp, stake, screw, bolt, rivet, weld, cement, press fits, or similar operations Read instructions and follow production drawings Install finished assemblies or subassemblies is cases/cabinets Adjust/trim materials from components Develop the layout, parts fabrication assembly, install and complete checkout operations required for the construction of electrical and electronic assemblies and systems for the purpose of creating or proving engineering design. Work from sketches, schematics and/or logic diagrams, fabricate and assemble chassis, panels. Education and Training Bachelor of Science : 2002 Military College － City , State , iraq Bachelor of Military science engineering Skills 3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade

ACCOUNTANT Summary Self-motivated accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge. Highlights Complex problem solving Strong communication skills Expert in customer relations Portfolio management A Proficient in Microsoft Office Microsoft Excel expert Risk management expertise Financial statement analysis General ledger accounting Accomplishments Achieved an internal audit score of 95%. Promoted to Auditor after just 3 months of employment. Boosted quality ratings by 85% by developing new processes and improving work flow. Experience Accountant Current to September 2014 Company Name － City , State Prepare unpaid reports on actual expenses for marketing line of business. Create and maintain pending and process able database. Prepare and setup vendor purchase orders contracts as well as CRX templates. Verify funding and SAP project code against the most recent budget/forecast submission. Key invoices into ePurchase system as well as approve and reconcile invoices. Track invoices from submission to payment on database. Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request. Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request. Special projects as required. Accounting Coordinator Associate August 2011 to May 2014 Company Name － City , State Prepare and modify excel pivot table reports as well as reconcile and balance. Analyze data within pivot table and HSA databases. Assist business analyst in gathering and analyzing large sets of complex data. Create and run HSA exceptions and paid reports. Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request. Conduct routine audits as needed as well as generate monthly reports on findings. Setup all financial and personal information for new groups. Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts. Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently. Auditor February 2007 to August 2011 Company Name － City , State Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation. Analyze and review response to audit observations and facilitate corrective action plan. Collaborated with directors and managers to investigate questionable issues and failed compliance procedures. Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure teams are in compliance and deficiency codes were used effectively. Monitored new processes, policies and work flow strategies that were implemented by leadership. Educated new hires and newly promoted employees on standard of job duties. Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work. Provided subject matters export support to enhance the proprietary systems. Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency. Consulted with department peers to address weekly trending errors and formulated solutions. Document sessions to track reviewer's progress and provide improvement based on my analysis. Claims reviewer February 2007 to April 2007 Company Name － City , State Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility. Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims. Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties. Trained and coached lower level claims reviewer. Payment Analyst November 2004 to February 2007 Company Name － City , State Processed over 1,000 customer monthly auto loan payments. Review/Reconcile general ledgers. Researched and resolved misapplied payments as well as payment inaccuracies. Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments. Corrected non-payment related discrepancies. Performed other duties as assigned by supervisor or manager. Trust Control Reconciliation Specialist November 1999 to November 2004 Company Name － City , State Process and reconciles a variety of securities and cash related transactions. Identified, research and resolve processing errors, and take necessary actions to balance differences. Responsible for creating general ledgers and daily balancing of activity in trust accounts. Ensured proper safekeeping of bank and customer assets. Recognized and proactively address risk associated with consumer compliance and fair lending. Education Accounting Certificate : Accounting , 2012 Cecil County Community College － City , State Performing Payroll in QuickBooks 2009 Certificate : Payroll , 2012 Cecil County Community College － City , State Bachelor of Science : General Studies , 2011 Wilmington University － City , State , New Castle County General Studies Skills Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written

CONSULTANT Summary College graduate with interest in insurance claims work. Proven record of success in all endeavors. Strong work ethic and focus on the details. Excited to begin career in investigative work. Searching for an entry level position as an insurance claims adjuster. Skills Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, and cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, and cView Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, and HTML Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare Server Environments: SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, and RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, and Cyberquery Experience Consultant 07/2016 to Current Company Name City , State Top 4 Financial Institution) Create SQL queries, stored procedures, and tables to extract data Analyze data to create executive team dashboards and daily visualizations Utilize Excel pivot tables to monitor observations within the Core Finance metadata template  Analyze Core Finance and GBAM Americas feeds for manual spreadsheet remediation Support data stewards with review of various domain issues with vlookups extractions Document process improvements to enhance the data integrity Conduct data reviews to ensure the data quality and reasonability of data feeds supplied to EDM Generated trend reporting to assist with reducing the number of feed gaps Environment - Access, Excel, SharePoint, SQL Server, Metadata, Teradata, and Adaptive. Database Analyst 04/2016 to 07/2016 Company Name City , State Provided technical support and basic development for computer applications and programs Documented technical specifications to design or redesign complex projects and applications Analyzed complex computer application problems to maintain or restore functionality Led the resolution of complex issues or escalated as needed to meet established SLAs Prepared programming specifications and completed programming tasks to develop basic, and/or assist in the development of moderately complex, computer solutions Prepared program test data, tests and debugs programs using Waterfall methodologies Updated and completed documentation, procedures and user guides to ensure data quality Participated in testing and updating the business continuation plan Planned and analyzed highly complex business requirements Environment - SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, and BMC Remedy. Senior Business Intelligence Analyst 02/2015 to 04/2016 Company Name City , State Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting related issues Reviewed and interpret report SQL to determine data source and business logic Conducted report requirement gathering sessions with project business SMEs Compiled report mapping of legacy reports to aid in Change Management communication Quality Assurance tested additional objects in the universe structure to ensure data quality Created functional and technical specifications according to business requirements Conducted unit and system tests with various technical tools including SSAS Collaborate with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with Business units and Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment - SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, and ServiceNow. Reporting Analyst 10/2013 to 02/2015 Company Name City , State Reviewed and translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed and interpreted report SQL to determine data source and business logic Conducted report requirement gathering sessions with business SMEs and focus groups Developed new or modify reports in MSRS, BIDS, and SQL Server 2008 R2 or 2012 Compiled report mapping of legacy reports to aid in Change Management communication Designed, developed, and implemented new and existing interfaces for ETL processes using SSIS Created Logical and Physical Data Models utilizing ERWIN Developed and implemented data warehouse tables and views with Metadata Created functional and technical specifications according to BRDs Created test plans to validate the adherence to business requirements using HP ALM QC Conducted Unit and System tests with various technical tools including SSAS Collaborated with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with the eSOMS Business SMEs to ensure data integrity and quality Environment - ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, and TOAD. Business Analyst 04/2012 to 09/2013 Company Name City , State Collaborated with team members and clients to gather HR/payroll report requirements Created functional and technical specifications according to BRDs Configured screen layouts, dashboards, workflows, and interfaces according to HR specifications Developed and enhanced reports using SAP Business Objects with SQL, PL/SQL, and Oracle Integrated developed HR reports into SQL and Oracle based ERP environments Analyzed query performance and optimization using SSAS and other analytical tools Documented functional specifications and procedural documentation for HR BRDs Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting issues Created test plans to validate the adherence to HR business requirements using SQL Conducted Unit and System tests to ensure data integrity with various tools including SSAS Provided technical guidance and direction to peers Designed, developed, and implemented new and existing programs for ETL processes using SSIS Environment - SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, and ETL. Business Analyst 09/1999 to 12/2011 Company Name City , State Interrogated data for domestic and international banks and credit unions including Fifth Third Manipulated large financial datasets and utilized complex queries for data transformations Cross departmental collaboration for software development as subject matter expert (SME) Collaborated with team members and clients to gather and document project requirements Acted as liaison between clients and technical teams to aid in go-live transition Created functional and technical specifications according to BRDs Created Logical and Physical Data Models utilizing ERWIN Developed and enhanced reports using SAP Business Objects with PL/SQL, SQL, and Oracle Generated business reports including matrix, parameter reports, charts, with drill down functions Integrated developed reports into SQL and Oracle based ERP environments Designed and conducted technical knowledge transfer sessions at various client sites. Education and Training B.S. Degree : Information Management Systems Wayne State University City , State Information Management Systems A.S. Degree : Accounting Wayne County Community College MCL Distinction City , State Accounting Skills ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design

CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience in the field, I have accumulated an extensive working experience, education and team building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability. Experience Construction Safety Manager , 07/2015 to 02/2017 Company Name － City , State As the Safety Manager I was responsible for all safety matters in the Northern California area. Trained my workers in fall protection, excavations, confine space and all energy LOTO. Would also inspect all certifications on crane operator. Would read all MOP, JHA for all major task. Performed daily walk through at all work areas. Would look to identify unsafe conditions or acts and assist in correcting them. Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause analysis. Work in conjunction with Project Managers and sub- contractor management to maintain compliance to Federal, State and Local regulations. Construction Safety Manager , 04/1998 to 11/2014 Company Name － City , State As Safety Manager I am responsible for all documentation and credentials in order to work on our job sites. Assist job site Superintendent with pre-construction safety. Safety orientation and training for new hires. Performed daily walk through several times a day. I would assist in correcting all environmental issues. Have safety tailgate meetings every morning at each job site. Go over all JSA & MOP for that day and it was written. Would make sure every worker was on and read the JSA. Performed accident reports and investigations. Would write a root cause analysis. Review Contractor safety submittals and resolve deficiencies. Responsible for Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained all OSHA & ANSI safety standards for all. Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations. Accomplishments Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source). Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source. Was able to save time, increase productivity and save funds. Employee of the year in 2005 Summary of Qualifications HAZARDOUS WASTE CERT. (2015)  OSHA 500/510  AUTH. to      TRAIN ENVIRONMENTAL & SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR / FIRST AID EXCAVATION, TRENCHING and SOIL Mech. (OSHA 3515)  LOTO Electrical & Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate of Science : Construction Management , 2004 San Jose State Management aspects of installations of new commercial and Industrial building. *  Looked at codes from a builders point. OSHA SAFETY CLASSES , 2007 SAN DIEGO STATE Ext. － City , State , USA OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills being Bilingual English and Spanish. Skills • Building inspector ICC/IBC and ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM)  • Electrical Safety High Voltage & Low Voltage  • Overhead Cranes & Jib Hoist Inspection • NFPA 70E Electrical Safety  • Grounding and Bonding Electrical Systems

CASE MANAGER Professional Summary Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system. Skill Highlights Case Management Family and children's programs knowledge Crisis prevention intervention Child abuse and criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate and active listener First Aid certified Clean driving record Experience Determined client eligibility for benefit programs and services. Referred clients to partner agencies for additional services. Managed clinical and administrative aspects of the agency's mental health services. Education and Training Bachelors of Arts : Psychology 2011 West Virginia State University , City , State Child Development and Psychology coursework Communications and Public Relations coursework Cultural Diversity and Ethnic Studies coursework Experience Company Name Case Manager 12/2013 to Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families. Gathers social history to assess family strengths, and weaknesses, and to assess existing problems. Conducts home visits and office base services, and accompanies consumers as needed. Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care. Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution. Plan and assist in obtaining services from third-party service providers. Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors the delivery of services in coordination with the consumer and third party service providers. Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance. Maintains up to date case records with the status of case activity, including progress notes on all contacts. Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision. Company Name Case Manager 10/2011 to 12/2013 Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings. Company Name City , State Senior Teller/Relationship Banker 05/2006 to 10/2011 Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions. Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debrief. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER Professional Overview A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue.  ​ Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments. Skills Platforms:  Windows 2000, 2003 Server and Professional, Windows XP (Pro                     and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange                   2000  Hardware:  HP, IBM, Dell, and Intel Based Server and Desktop Platforms,                        Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets,                    Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel    Software:   MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere,                     Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe:                       Acrobat, Illustrator, Photoshop, Partition Magic, Adware,                               Spyware,   Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP  Relevant Experience Information Technology Manager / Network Engineer Feb 2006 to Current Company Name － City , State Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members.  Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools.  Work closely with the CIO and senior management to ensure business and technology objectives are aligned.  Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware.  Reduced physical servers from 50 to 4 and streamlined disaster recovery processes.  Planned and executed Active Directory domain migration from 2008 to 2012 R2. Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment.  Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016.  Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices.   Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success.  Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%.  Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems. Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager.  Conducted training on internal systems, local procedures and other technical subjects for company employees. Coordinate with external technology vendors, internal staff members, and third-party consultants Network Engineer Sep 2003 to Jan 2006 Company Name － City , State Administered and managed a Windows 2003 server network environment. Responsible for all LAN and WAN duties of local and remote Networks.  Acted as a technical consultant for our clients and for various IT projects.  Provide End-User Support for Windows XP and 2000 Operating Systems.  Installed and implemented Exchange 2003 mail server. Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator.  Installed and configured Web servers, FTP servers, and POP3 mail servers. Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users. Implemented software, Domain policies, patches and upgrades using Group Policy and SUS.  Trained new employees in Systems Administration and Web development.  Network Support Technician Jan 2003 to Aug 2003 Company Name － City Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A. Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines. Education Bachelor of Science , Management Information Systems University of Maryland University College － City , State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate

FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management

ADMINISTRATIVE ASSISTANT Professional Summary Highly motivated and enthusiastic individual with multiple years experience in both fast-paced office settings and on-site construction settings. Resourceful, professional, hardworking team player offering expertise in various fields such as customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, and technical support. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Responsible, punctual, and productive professional with high attention to detail and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy as well as anticipate professional needs and proactively identify and resolve problems while boosting operational efficiency. Attentive and personable worker eager to learn and take on new challenges while maintaining efficient and accurate operations. Skills Spreadsheet Management Program Files Maintenance Advanced MS Office Suite Knowledge Customer & Client Relations Multi-line Telephone Systems Office & Team Management AVImark Veterinary Software Knowledge AutoCAD Software Knowledge FoxitPDF Software Knowledge Sales & Marketing File Conversion & Sharing Expense Reporting Invoice Processing Transcription & Dictation 90 WPM Typing Speed Residential Painting & Preparation Heavy Equipment Operations Flooring Removal & Installation Data Entry Telemarketing Billing & Collections Cloud Database Management Cash Register Operations Inventory Management & Support Contract Negotiations Project Management Business Correspondence Contract Preparation Recordkeeping Purchase Order Preparation Conference Planning Work History Administrative Assistant 04/2019 to 11/2020 Company Name – City , State Supported efficient Zoom & conference call meetings by organizing materials, documenting discussions and distributing meeting notes. Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales, and project data using MS Excel. Managed company Cloud and Zoho databases for both international and domestic office locations, converting complex data into easy-to-interpret data. Sorted and distributed office mail and recorded incoming shipments for corporate records. Processed invoices and expenses using MS Excel and FoxitPDF software to facilitate on-time payment. Developed and updated record filing system on office servers to improve document organization and management. Performed general office duties, including but not limited to handling inter-office and customer emails, sending and receiving faxes, answering multi-line phone system & routing calls, delivering messages to staff, maintaining office petty cash and recording transactions, managing payments and orders of all office bills and supplies, creating and updating physical records and digital files on office servers. Maintained staff and customer directories and company policy handbook for human resources department using MS Publisher, MS Word. Prepared and edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, and new work orders for organizational and clerical support using MS Office programs. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Successfully orchestrated and coordinated annual NISD conference meetings, including such responsibilities as booking conference location and facilities, arranging travel and hotel accommodations for all speakers and attendees, assisting with development and production of conference agenda, schedule, presentations, itinerary, ID badges, and conference welcome packages for all attendants. Responded to emails and other correspondence, acting as liaison between overseas offices and subcontractors to facilitate communication and enhance business processes. Downloaded and distributed project and bid project files via FTP Sites and BOX file sharing. Assisted with prospecting and securing new customers and projects. Assisted with managing accounts payable and receivable as well as creating detailed expense reports for accounting department. Cashier 12/2017 to 08/2018 Company Name – City , State Processed POS transactions, including checks, cash, EBT cards, and credit purchases or refunds. Received, processed, and accurately prepared all food orders placed by customers. Operated cash register for cash, check and credit card transactions with over 99% accuracy. Counted, balanced, and accurately reported all cash and electronic transactions, accounting for errors and resolving discrepancies at beginning and end of each shift. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers. Served needs of sometimes more than one dozen customers in busy fast-paced environment . Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Assisted customers in store and on phone by answering questions and fulfilling requests. Processed packing slips and evaluated product inventory to check for quality and quantity issues, returning unacceptable materials to vendors. Maintained well-organized restocking areas, removing all empty pallets, boxes, and debris to avoid blocking aisles or creating safety hazards. Unloaded arriving stock and prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers. Helped customers locate desired items and transfer oversized items to vehicles. Performed inventory control, such as counting and stocking merchandise behind counter, in coolers, and on sales floor. Worked additional shifts and night shifts at multiple store locations to support team members and inventory fulfillment goals. Maintained clean work environment and kitchen area by sweeping, mopping, wiping down counters, washing used cookware, emptying trash receptacles, and sweeping parking lot at end of each shift. Maintained knowledge base of company pricing, special promotional discounts, products, and services. Used downtimes to prepare ingredients, workstations, and restock supplies for expected busy periods. Manager/General Construction Laborer 01/2015 to 01/2018 Company Name – City , State Worked with contractors and property owners to understand needs and provide excellent service. Assisted with site inspections and homeowner orientations for new projects as well as evaluation and calculations of project bids. Assisted with procurement of project materials following contractor's specifications and provided punch lists. Efficiently prepared job sites by removing debris and setting up materials and tools. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Used required tools to complete jobs, including but not limited to hammers, saws, drills, grinders, squares, levels, screwdrivers, and sanders. Gained knowledge and experience in function and operation of both light and heavy machinery such as but not limited to Bobcats, air compressors, generators, floor sanders, table saws, and jackhammers to safely move debris or materials and efficiently complete projects. Responsible for prepping, sanding, priming, and painting cabinets, molding, trim, railings, doors, interior walls, and ceilings for each project following requirements and guidelines provided by contractor. Assisted with installation of new appliances, flooring, cabinetry, hardware, faucets, and fixtures as instructed by contractor. Worked with speed and accuracy to consistently meet production standards. Worked independently in fast-paced environment while meeting productivity and quality expectations. Worked closely with project supervisor to maintain optimum levels of communication to effectively and efficiently complete projects. Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications. Closely followed instructions from contractors throughout duration of each project, maintaining safety and high standards of home remodeling work. Assisted with company exposure and advertising by creating and maintaining social media accounts along with design and distribution of company's business cards. Owner/Operator 01/2014 to 01/2016 Company Name – City , State Founded and managed cleaning business by applying marketing strategies to build company exposure, creating company portfolio and building clientele, meeting customer needs and expectations by providing exemplary services and offering competitive pricing. Managed day-to-day business operations, including finances and budgeting, advertising and public relations, prospecting for new clients, project assessments and bids, maintaining supply levels, addressing customer questions and needs, and project labor and completion. Boosted company exposure and sales through use of social media platforms and job search engines. Scheduled appointments and consultations for new and existing clients. Met with potential customers, provided walk-thru evaluations, and project quotes. Created and applied contract templates for new project proposals and agreements to cater to each customer's individual and unique needs. Provided additional "deep cleaning" services such as steam cleaning, laundry services, and pressure washing as needed upon customer's requests. Maintained up to date records of customer contact information and contracts to improve operations and maintain efficiency. Implemented strong and time-efficient work ethic, providing dependable and reputable services to customers. Education Liberal Arts And Sciences Jefferson State Community College - City , State Completed one year of studies maintaining 3.7 GPA, but did not obtain a degree. Standard Diploma : General Studies 05/2004 Springville High School - City , State

SENIOR ACCOUNTANT Experience Company Name June 2011 to Current Senior Accountant City , State Prepare quarterly and annual financial statements for 17 multi-family communities for distribution to investors and financial institutions. Reconcile and account for all activity on the income statement and balance sheet including cash, fixed assets, derivatives, equity, and property debt. Coordinate and review work of external audit firms. Initiate capital calls and distributions for investors. Manage budgets and construction loan activity for approximately $100,000,000 in active construction projects in FL, MA, and MD. Company Name March 2010 to June 2011 Associate Fund Controller City , State Performed quarterly and annual close procedures for MSREF (Morgan Stanley Real Estate Funds) 6I, the largest international real estate investment fund to date with $8 billion of partnership assets, and draft financial statements distributed directly to fund investors. Lead quarterly management fee process by performing work to draft approximately $14,000,000 in bills to fund Partners. Develop work plan to ensure deadlines are met, test results, delegate work to other Fund Controllers, and perform detailed review of their work. Lead MSREF 6I initiative to implement reinvestment of proceeds (ROP) methodology to reallocate approximately $120,000,000 in cash to-date amongst investments with deficient cash balances to cover contributions and expenses. Write formulas to analyze cash movement in Microsoft Excel and assist four Information Technology Vice Presidents in programming the partner capital sub ledger system to calculate the movement and test results. Wrote standard operating procedures memo for ROP to train team members. Company Name June 2007 to March 2010 Advisory, Forensic and Audit Associate City , State Performed research to locate red flags in numerous potential fraudulent mortgages at one of the largest bank failures in U.S. history. Developed writing skills by drafting over forty memorandums that summarized potential fraud in loans that were presented to multiple agencies of the Government. Wrote a thirty-five page corporate intelligence narrative explaining personal and Professional relationships of an individual under investigation. These tasks assisted the FBI in arresting the individual, suspected of orchestrating a two billion dollar mortgage fraud scheme. Performed substantive test work, analytical procedures, and testing of controls at multiple audit clients, including leading the sales and inventory test work of an international company with approximately one billion in annual sales. Audited cash, receivables, investments, inventory, payables, property, debt, equity, revenue, cost of goods sold, and expenses. Analyzed audit client's major accounting processes, identified control weaknesses, and recommended solutions and improvements. Worked on multiple phases, including fraud investigations and data analytics, of a high profile engagement involving the largest natural disaster relief fund in United States history and was the first to analyze, discuss, and research a series of fraud allegations received from an anonymous telephone hotline that lead to a new, lasting client relationship with the Federal government. Analyzed a series of bank accounts owned by over twenty customers of a large, domestic bank to determine the amount of funds stolen and trace illicit transfers made by a bank employee from each account in a multi-million dollar fraud scheme. August 2006 to May 2007 Accounting Tutor Sole Proprietorship City , State Held private sessions to teach financial accounting to over 25 individual client needs and wrote practice questions which resulted in grade improvement amongst all clients, including one who increased his exam performance by 35 percentage points after sessions. Education EMORY UNIVERSITY, Goizueta Business School 5 2007 Bachelor of Business Administration : Accounting City , State GPA: GPA: 3.63/4.0 GPA: 3.77/4.0 Accounting GPA: 3.63/4.0 GPA: 3.77/4.0 Interests Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which Skills accounting, balance sheet, budgets, client, clients, derivatives, drafting, equity, financial, financial accounting, financial statements, fixed assets, Funds, Government, Information Technology, inventory, investments, ledger, MA, Microsoft Excel, natural, page, payables, processes, programming, Real Estate, research, sales, scheme, telephone, writing skills Additional Information COMMUNITY SERVICE, CERTIFICATIONS AND AWARDS Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which requires passing four exams and two years work experience in preventing and detecting fraud. Recipient, 2007 John R. Jones Accounting Award. Given annually by vote of Emory University Professors to recognize the top performing senior year student in academia, community involvement, and character. Recipient, 2006 Ben Pius Award. Awarded by Emory Professors to recognize exceptional achievements by the highest performing junior year accounting student at Emory University.

DIRECTOR/PRESIDENT - MINTURN FITNESS CENTER Executive Profile 21-year Internationally-regarded coaching professional, 13-year Nationally certified/accredited in Strength and Conditioning, Industry-leading Athletic Performance Executive in the field of high-performance athletic training who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Experience with successful facility design, builds and operations. Recruits and retains high performance teams by hiring, developing and motivating skilled professionals. Provides oversight of all budgets, operations and strategic initiatives with sound operational management skills. Provides athletic high-performance programming, training, education, presentations and hands-on coaching of all Elite, High-School and General Population athlete membership on and off-site. Skill Highlights NSCA CSCS*D (09-14) NSCA RSCC*D (16-Present) EXOS XPS  NSCA Colorado State Program Director (11-12) EXOS (Formerly Athlete's Performance) Level IV Mentor (05-2010) Director of Human Performance SSCV (10-Present) FMS Level 1 Certified (09-Present) TRX Level 1 Certified (09-Present) Power Plate Academy Certified (09-Present) Internationally Recognized Speaker for the NSCA and Keiser Corp (08-Present) Director of Coaches Education for SSCV (10-Present) Director of Facilities and Operations Minturn Fitness Center (14-Present) Noted Accomplishments Women's FIS Team Coach for SSCV producing the most athletes from a single program to make the USST during the 2 year span 1997-99 USST Disabled/Paralympic Alpine Coach of the Year 2005 Designed and Executed First-Ever Dedicated SSCV Strength and Conditioning Program 2006 Designed and Executed First-Ever 55-Hour Continuing Education program for Ski and Snowboard Club Vail Full and Part-time athletic staff (120-134 staff members) 2009 Directed all-inclusive Human Performance Program for SSCV including Strength and Conditioning, Sport Psychology, Nutrition and Medical intervention 2009-Present Proposed, designed, built and provided operational oversight of all facets of the Minturn Fitness Center on the VSSA Campus including operations, hiring, membership management, marketing and advertising, programming for General Population, Junior, High-School and Elite/VIP athletes. 2014-16 Presented at the NFL Combine in Indianapolis ID on the subject of "Power Training for Olympic Success" Spring 2014 Professional Experience Director/President - Minturn Fitness Center Aug 2013 to Mar 2017 Company Name － City , State Responsible for concept, design, oversight of construction and opening of the Nation's first half-public, half-private Performance Training Athletic Facility with funding split between the municipality of the Town of Minturn and Ski and Snowboard Club Vail. Secured Strategic Partnerships and Sponsorships to include, but not limited to: Facility Design, Construction, Equipment, Staffing and Uniforming. Provide Operational Oversight to include, but not limited to: Scheduling, Programming, Zone Layout, Organizational Philosophies and Strategies and Recruitment and Hiring of all relevant Administrative and Coaching Staff. Provide Budgetary Oversight to include, but not limited to: Hourly and Salaried Payroll, Expenses and Revenue, Relevant Fee Structures for Membership, Elite and VIP Fee Structuring and Continuing Oversight and Strategic Initiatives to balance Profit and Loss. Director of Human Performance May 2010 to Mar 2017 Company Name － City , State Responsible for coordination of all aspects of Athletic Human Performance for the athlete population at SSCV including but not limited to: Strength and Conditioning, Sport Psychology, Nutrition, Athletic Programming through Periodization with discipline specificity, Program Design, Athletic Testing, Data Compilation and Analysis and Medical Coordination and Intervention Strategies. Recruiting, Hiring, Management and Evaluation of all Human Performance Staff. Integration and Collaboration with all Sport Specific Coaching Staff at SSCV. Organization of all non-snow training sessions with facilities both on and off-site. Presentation and collaboration of training methods and philosophies both internal and external including LTAD, program periodization and programming. Responsible for the design, organization and execution of an annual, Industry-Leading 55 hour Continuing Education Program for the entire full-time SSCV Staff including but not limited to: Scheduling, Organization of facilities, Recruitment of Industry Professionals to speak on the topics of Leadership, Sport Performance Strategies, Communication Strategies, Building a Culture of Excellence, Team-building, and Annual Operational Expectations. Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surface management and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events. ​ Director of Strength and Conditioning Apr 2005 to Apr 2010 Company Name － City , State Responsible for the Concept, Design and Execution of the first dedicated Strength and Conditioning Program for Ski and Snowboard Club Vail. Startup Facility Responsibilities include, but not limited to: Facility procurement and design, Building of Strategic Partnerships for procurement of equipment and technology through fund-raising and sponsorship initiatives. Position Responsibilities include, but not limited to Strength and Conditioning Program Designs for all 5 disciplines of Snow Sport at SSCV, Facility Scheduling for Team and Individual Training, Budgetary Oversight, Injury Management through Strategic Partnerships, Recruitment and Hiring of Key Staff positions, Athlete Testing and Data Compilation for Presentation and Review and Annual Athletic Periodization Planning and Execution. Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surfacemanagement and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events. Head Strength and Conditioning Coach/Assistant Alpine Coach Apr 2001 to May 2004 Company Name － City , State Head Strength and Conditioning Coach/Assistant Alpine Coach United States Disabled/Paralympic Ski Team Designed, implemented and coached discipline specific strength and conditioning programs for elite World Cup and Paralympic athletes. Compiled data and kept records to track progress of athletes. Coordinated with USOC Sport Science programs to enhance performance of athletes. Coordinated with Howard Head Sport Medicine, Vail, CO. to enhance testing of athletes. Supervised and mentored of all coaches individual programs. Presented information to PSIA and USSCA coaches on strength and conditioning for disabled athletes. Responsible for the on-hill training environment that including safety systems setup, course-setting, timing and video capture and analysis. On-hill coaching of athletes to improve performance for training and racing. Athletic management of each athlete individually to ensure proper training time, start management and qualification. Coordinated sponsorship and purchase plans between athletes and equipment manufacturers. Maintained and designed specific equipment based on athletes individual disabilities. Designed, set-up and managed events including National elite FIS disabled ski races and International World Cup disabled alpine ski races. Educational Background EXOS Performance Certification (XPS) 2017 EXOS (Formerly Athletes Performance － City , State , USA Succesful Completion of EXOS Online Performance Certification Registered Strength and Conditioning Coach Certification with Distinction 2016 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - RSCC*D (with Distinction) for 10 year Industry Professionals with References Registered Strength and Conditioning Coach Certification 2011 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - RSCC for 5 year Industry Professionals Certification Level IV Mentorship , Sport Performance 2010 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of First-Ever Class, Level IV AP Performance Mentorship Certified Strength and Conditioning Specialist with Distinction 2009 National Strength and Conditioning Association － City , State , USA Successful Completion of Requirements for NSCA - CSCS*D (with Distinction) Level III Mentorship , Sport Performance 2007 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level III AP Performance Mentorship Level II Mentorship , Sport Performance 2006 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level II AP Performance Mentorship Certified Strength and Conditioning Specialist 2006 National Strength and Conditioning Association － City , State , USA Successful Completion of NSCA - CSCS Certification Level 1 Mentorship , Sport Performance 2005 EXOS (Formerly Athlete's Performance) － City , State , USA Successful Completion of Level I AP Performance Mentorship Intern/Collaboration , Sport Performance 2000 United States Olympic Committee － City , State , USA Intern and Collaboration with USOC Sport Science with Paralympic Athletes in testing and evaluation for Sport Performance. Levels 1+2 USSA Sport Science Certification , Sport Science 1998 United States Ski and Snowboard Association － City , State , USA Successful Completion of USSA Sport Science Levels 1+2 Alpine Coach Certifications 1996 United States Ski and Snowboard Association － City , State , USA Completion of USSA Alpine Coaching Levels 1+2 Bachelor of Arts , English/Communications 1992 New England College － City , State , USA 4-Year Member of the New England College NCAA D-1 Alpine Ski Team 4-Year Member of the New England College MCLA Men's Club Lacrosse Team Affiliations Ski and Snowboard Club Vail - Director of Human Performance, Director of the Minturn Fitness Center and Director of Education for part and full time on-site staff (124+ staff members annually)  EXOS (Formerly Athlete's Performance) - XPS, Level IV AP Mentor  NSCA CSCS*D RSCC*D - Former Colorado State Program Director and Present Performance Consultant and Presenter and Regional, National and International Clinics and Conferences. KEISER Performance Consultant - Present Strategic Partnership with Keiser Corporation Consulting and Presenting on Equipment Usage and Program Design at National and International Conferences. USSA Level 2 Alpine Coach, Level 2 Sport Science Coach and Level 2 Referee - Presently Consult, Present and Collaborate on Strength and Conditioning Performance and Education Programming for Junior and Elite Snow Sports Athletes with USSA Center of Excellence Staff. Speaking Engagements Featured Speaker: Keiser Power Summit - Toronto Feb 2015 "Block Power Training for Olympic Success" Featured Speaker: Fortius Power Summit - Vancouver Feb 2015 "Periodization for Power Performance" Keynote Speaker: Keiser Performance Summit - CA Jan 2015 "Utilization of Power Training for Performance" Featured Speaker: NFL Combine - ID Feb 2014 "Block Power Training for Olympic Success" Featured Speaker: USSA Congress - UT May 2011 "Performance Training for Club Programs" Featured Speaker: NSCA Colorado State Clinic - CO June 2010 "Power in Young Athletes" Featured Speaker: NSCA Arizona State Clinic - AZ Oct 2009 "Periodization Strategies for Power" Featured Speaker: Denver University Sport Performance Jun 2008 "FMS: Why, Where and How" FMS: Corrective Exercise Strategies" Keynote speaker: PSIA Adaptive Copper Mt. Fall Clinics Oct 2004 "Building Strength and Conditioning Programming for the Paralympic Athlete" Skills High-Level Strategic Alliance skills including but not limited to: Networking, Collaboration, Sponsorship and Partnerships. High-Level Leadership Skills including but not limited to: Recruiting and Hiring of Best-in-Industry Staff, Direction and Education of Staff, Problem-Solving and Evaluation of Staff. Technology Usage at all levels with concentration in Sport Performance Technology, Testing and Evaluation Technology and MAC and Windows based programming.

STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect

LEASING CONSULTANT Summary Microsoft Office (4 years), Sales (4 years), Quickbooks (4 years), Performance Management (2 years), Accounting (4 years), Market Research (4 years), Marketing Strategy (4 years), Marketing Communications (4 years), Financial Analysis (4 years), Public Relations (4 years) Accomplishments To Whom It May Concern, My name is Vincent Hall, and I hate the "One-Size-Fits-All" approach to business. When marketing doesn't feel like marketing, and people organically connect to your message, you've birthed a movement. Gone are the days of the 1950's where individualism rooted in autonomy allowed one to be labeled as the "lone wolf" and heroically conquer the "Corporate Ladder". Similarly, business entities cannot survive the current globalized, hyper-competitive market through, what I call, "Corporate -Isolationism". A business, whether a start-up or an established titan of industry, must always find relevant ways connect and communicate with its audience. My interest in business started when my friend's step-father told me "The only road to success is the one you build through work and creativity". This statement has birthed a passion and drive to not only understand human behavior in what motivates one to buy, but also the mechanics behind product positioning. What about the product makes it appealing. How can a business increase delivery efficiency. How does a business drive up profit margins while driving down production costs? In conclusion, between my experience in accounting, marketing research, marketing strategy, product positioning, market communication, and public relations has led me to believe two key things. First, individual's desire to buy hinges on the appealing presentation. It has to be palatable to all five senses within 30 seconds or less. Second, the product must serve a customer's need longer than the next fade of products. In other words, the product must withstand a competitor's product in offering versatile utility and adaptability options to every customer. It is my hope that my communication skills along with my experience in marketing, sales, and accounting will assist in your company's profitability in product positioning. Experience 05/2016 to Current Leasing Consultant Company Name － City , State Greet, assist, and screen prospective clients by collecting demographic information via questionnaire. Actively listening to concerns of prospective clients in order to offer consultations in regards to product value, benefits, and functionality. Follow up with prospective clients within 24 hours with a follow-up call, 72 hours with an email summary of visit and request for return visit. Insure all copies of confidential documentation regarding application process such as banking, social security numbers, and government issued ID's are safely secured within applicant's individual file. Screen prospective clients according to established company policy and follow up with client within 24 hours to discuss results. Create and insure all outstanding contracts have captured time sensitive signatures and initials within 48 hours of approval. Market business via social media (facebook, instagram, twitter, flyers to vendors, community rotary mixers, UT/ACC). Record information legibly and with technical accuracy, proofread for spelling, number and typing errors; alphabetize, file, and maintain various financial records for AR/AP. Prepare, reconcile, interpret, and analyze all Preliminary Documentation, A/P, A/R, Liens, Billing, Payroll, Credit Card purchases for Contract Department. Ability to work unilaterally between various departments relating to purchasing, contracts, auditor controller, administration, and human resources. Follow complex verbal and written instructions while interoperating/translating information with people of various educational and socioeconomic backgrounds. 07/2015 to 04/2016 Counselor Company Name － City , State Assist clients in finding medical, housing, nutritional, educational, and career development county and state assistance programs Assisted in demonstrating the benefits of nutritional dieting in regards to psychological and physical health for differing clientele demographics Assisted in developing, establishing, and implementing infrastructure necessary to expand citizenry access to organic food venues within impoverished communities through legislation and subsidized delivery services from local famers Assisted clients with medical enrollment and reenrollment procedures, interpreting medical codes, switch from Medicaid to Public Exchange Proficient in Microsoft Office Word, Excel, Power and Outlook programs Demonstrates knowledge of correct spelling, grammatical structure, and arithmetic Ability to correctly translate all documentation into Spanish. 05/2013 to 07/2015 Finance Consultant Company Name － City , State Established business relationships and presence in local Chamber of Commerce, Rotary, and Lion Club(s) Worked with Small Business Administration Office and commercial lenders to secure loans, credit lines, and investor capital for business owners Bank reconciliation, project cost projection presentations, bonding and insurance requirements for multimillion contracts for city, state and private projects. Oversight of accounts payable via AR/AP preparing expense, trial balances, and budget analysis reports using QuickBooks/Quicken in regards to payroll, vendor sales invoices, collections, company loans/liens, leases, and credit card accounts Interact and prepared with Accountant with RFP documentation (941's, W-2's, W-3, 940's, 1099) to ensure IRS monthly, quarterly, and year-end close out deadlines are met Created project budget proposals for marketing and sales department Monitored new client - established client retention ratios Created best practice memorandums for Marketing and Sales Departments Monitored SEO and SMP conversion ratios for all online marketing vehicles Conducted market surveys to capture clientele purchasing attitudes Created marketing plan based on surveys to construct platforms for price elasticity, brand recognition, and new market product exposure. Education and Training April 2017 Associate : Business - Marketing City , State Business - Marketing December 2014 Associate : Business Administration College of the Se － City , State Business Administration Skills Accountant, accounts payable, AP, A/P, AR, Bank reconciliation, banking, benefits, Billing, budget analysis, budget, Business Administration, contracts, controller, conversion, Credit, clientele, client, clients, delivery, Documentation, email, financial, government, human resources, insurance, listening, marketing plan, Market, Marketing and Sales, access, Excel, Exchange, Microsoft Office, Office, Outlook, Word, online marketing, Payroll, presentations, proposals, purchasing, QuickBooks, Quicken, RFP, sales, SMP, Spanish, surveys, switch, translating, typing, written, year-end Additional Information Kind Regards, Vincent Hall Authorized to work in the US for any employer

ACCOUNTANT Professional Summary Skills Work History 06/2012 to Current Accountant Company Name – City , State I have a practical knowledge and a thorough understanding of the principles, methods and theories, laws, regulations and directives of accounting. I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables, monthly reconciliation and disbursements. Review, verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain, reconcile and monitor Accounts Payable vendors. This involves reviewing, analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point/liaison to resolve vendor issues Track daily transactions of funds via wire, checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor's records and the accounting records to management. Assists on several other accounting projects as required with minimum supervision  07/2007 to 09/2011 Accountant Company Name – City , State Supervisor, Kelley Van Horn, (703)878-2222; Hrs. per week: 40. Validated a variety of accounting data that is entered into schedules and accounts; I apply appropriate accounting techniques and standard practices when entering, tracking, analyzing, reconciling and reporting on assigned customer's accounts of responsibility Processed and maintain accurate accounts payable, customer records and process payroll Assisted with monthly account payable closing procedures and processes, including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis; maintained and recorded journal entries Provided accurate weekly updates regarding client's cash flow and financial positioning Prepared Time and Management, Firm, Fixed, Pricing and Cost Plus Fixed Fee invoices for government contractor's and monitored the collection of AR funds Entered/reviewed timesheets to be processed for payroll Created payroll, review wages and issued payroll checks via transmitting direct deposit ACH files to banks, transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings, garnishments, and retirement payments timely. 05/2005 to 06/2007 Staff Accountant Company Name – City , State Supervisor, Eva Haynes, (703) 341-5083; Hrs. per week: 40, Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel; ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department, prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries, accounts payable and accounts receivable reconciliation of general ledger accounts at month-end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending payroll integration file to a third party management company Participate in year-end audit compilation; analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty (20) properties. Education Completing MS : Accounting GPA: GPA: 4.0 Accounting GPA: 4.0 Enrolled at Walden University. Total Credit hours earned 15 of 30. 1 2005 BS : Business Administration University of Maryland University College - GPA: GPA: 3.2 Business Administration GPA: 3.2 1 2004 AA : Accounting University of Maryland University College - GPA: GPA: 3.3 Accounting GPA: 3.3 24 hours in Accounting, Total Credit hours earned semester: 60 of 60. 12 2013 TRAINING: 24 hours of Accounting. (Classes includes Accounting I & II, Intermediate Accounting I & II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation) Legal and Ethical Issues in Accounting : Skills Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end

PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point. Experience January 2010 to January 2012 Company Name Office Staff which provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V. Commercials to represent the college. January 2011 to January 2012 Company Name Public Relations Officer/ Vice-President for Pursuing All Cultures Knowledgably. Some of my leadership roles as a P.R. Officer and Vice president were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K. but other students around campus. I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services. January 2012 to May 2012 Company Name Student Leader of the Light Feet Project on the Pecos/Williams Field Campus. At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class. My leading role consists of setting-up/directing fund raisers, and shoe drives. Our goal for the semester is to collect 100 pairs of shoes, socks, and laces. All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa. 05/14/15 - 8/09/15 Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida. During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth. My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients. Work History Company Name Company Name Education December 2015 Alumni of Arizona State University From Chandler Gilbert Community College B.S : Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient *Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club *Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society *First Generation College Student, graduated with associates in science Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science Arizona State University B.S : Biochemistry Biochemistry Interests 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning Personal Information This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Additional Information 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones

PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist and experienced researcher with expertise in data collection and study. Analytical and detail-oriented. Highlights Certificate study in Wetlands Identification and Delineation Proficient in Microsoft Office suite Excellent verbal and written communication skills Knowledgeable about invasive insects and plant hosts Undergraduate thesis study "Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County, PA Accomplishments Keystone College Academic Honor Award -Dean's List Spring 2011 and Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010 Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 and Spring 2009 Experience Plant Protection and Quarantine Technician May 2011 to August 2011 Company Name － City , State Regional specialist independently conducting Asian Long-Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties. Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant, high-quality forest canopy. Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner. Forest Insect Pest Aide I May 2009 to August 2009 Company Name － City , State Forest Insect Pest Aide May 2008 to August 2008 Company Name － City , State Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp and apiarian surveys in Lackawanna County, PA (2008) and 10 northeastern Pennsylvania counties (2009). Accurately identified plant hosts utilizing a dichotomous key, enabling placement, baiting and monitoring of Lindgren Funnel, sugar bait, IPM Tech panel and purple panel insect traps. Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software. Trail Steward and Workshop Staff Member May 2007 to August 2007 Company Name － City , State Trail maintenance of Keystone College's 160-acre Woodland Campus and Lake Manataka Environmental Field Station, hazardous tree removal and firewood harvest. Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness and fish indices. Employing methods of electro fishing, seining and kick nets; collection and identification of macrophytes. Flammulated Owl Research Lab Technician September 1998 to January 1999 Company Name － City , State Laboratory analysis and documentation of Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection, consumption, prey density and diversity. Organized insect collections with stereomicroscope, and invertebrate field guide. Analysis of insect energy content, utilizing caloric centrifuge, to determine caloric requirements of individual nests. Results provided support of undergraduate independent study at the University of Nevada-Reno and David P. Arsenault's unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science. Wildlife Biology Field Assistant May 1998 to September 1998 Company Name － City , State Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico. Collected nest site and microhabitat forest density measurements with Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide, New Mexico. Participated in broadcast surveys, observed nest site selection, flight patterns, observed and collected foraging rates and prey selection data, used targeted mist nets to capture, band and take blood samples for DNA fingerprinting, observed nest and brood habits and fledgling success. Education Certificate : Wetland Delineation and Identification , 2012 Rutgers, The State University of New Jersey － City , State , US Bachelor of Science : Environmental Biology , 2011 Keystone College － City , State , US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid and CPR training FEMA Federal Emergency Management Training Skills Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures. Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements. Capacity to follow recipes and formulate mixtures based on manufacturer's specifications. Keen technical and mechanical ability. Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions.

ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written

INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. ​ Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including  VPN, RDMS, and IT Proposals  to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. ​ Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio

FITNESS INSTRUCTOR Summary Seeking a career as a Real Estate Professional; acutely focused on customer service and network building. Promptly develops vital relationships needed to operate as an effective Real Estate Salesperson. Highlights Excellent communicator Highly professional Proficient in Microsoft Office Skilled mediator Clean driving record Negotiations expert Experience Company Name City , State Fitness Instructor 04/2015 to Current To sign clients in and to be sure they are registered for class. To lead, instruct, and teach choreographed group fitness classes that thrive on motivation and proper queing with an emphasis on active listening. To demonstrate proper form and safety techniques in an effort to achieve and receive the best results. Company Name City , State Office Assistant/Server 03/2014 to Current Perform basic office duties being proficient MAC and PC, answer phones, emailing clients, scheduling events around seasonal calendar To make and reserve reservations for an even flow, to create an inviting environment that delivers quick and efficient service To serve customers in a fast-paced environment while being able to multi-task effectively with a pleasant demeanor and heart. Company Name City , State Wellness Coordinator/Group Instructor 10/2012 to 05/2013 To open Wellness Center, answering phones, scheduling appointments, creating monthly Newsletters, Calendar of Events for internal staff To communicate via intranet for VA employees, to send reminders for scheduled events To develop and maintain existing Excel Spreadsheets in an effort to track progress of trained staff members and new members. Education Associate of Arts : Management 2005 Mesa Community College , City , State , USA Bachelor of Science : Nutrition 2010 Kaplan University , City , State , USA Certifications Pure Barre Certified Instructor*AFAA Certified Group Fitness Instructor* CPR/AED Certified Skills Appointment Setter, Multi-tasker, Adaptable, Microsoft Word, Microsoft Excel, Outlook, OneDrive, Excellent Phone Skills, Able to work in fast-pace high volume environment, Flexible, Productive and Efficient.

STAFF ACCOUNTANT Summary Professional accountant with an outstanding work ethic and integrity seeking to make a valuable contribution utilizing strong analytical, organizational, communication, and computer skills. Summa Cum Laude graduate with BBA in Accounting *Eight years of accounting experience *Three years of public accounting experience in governmental auditing *Five years of private industry accounting and tax experience *Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor of State GAAP Reporting System, OneSource, SBT, SysPro, and Crystal Reports *Ohio Notary Public (Commission expires February 15, 2021) Skills Analytical reasoning Compliance testing knowledge Effective time management Public and private accounting Strong organizational skills General ledger accounting Superior research skills Flexible team player Experience Staff Accountant January 2016 to Current Company Name － City , State Responsible for managing collections from customers by evaluating payment plans, payment history and, if need be, contacting a company's collections department to receive payment. Overseeing customer accounts and maintaining working relationships between a company and its clients are essential tasks for an accounts receivable clerk. generate weekly financial reports to track all accounts receivable. This includes totaling all revenue and unpaid receivables and constantly keeping financial records up to date. assist with month-end closing. generate and send out invoices. review AR aging to ensure compliance. investigate and resolve customer queries. Communicate with clients about billing discrepancies and questions. Initiate collections on past-due accounts. Assist with sales and use tax audits and correspondence. Senior Accountant January 2016 to January 2016 Company Name － City , State Responsible for the preparation of financial statements in accordance with either generally accepted accounting principles (GAAP) or on a cash basis for governmental entities. Prepared asset, liability, and capital account entries by compiling and analyzing account information. Reconciled financial discrepancies by collecting and evaluating account information. Maintained accounting controls by preparing and recommending policies and procedures. Developed familiarity with working papers, report formats, and accounting systems of the client. Preserved good working relationships with clients. Assisted on audits as needed. Tax Analyst January 2012 to January 2015 Company Name － City , State Responsible for preparing sales and use tax returns as well as other tax-related filings including, but not limited to, business licenses, annual reports, and business registrations. Analysis, formatting, and reporting of sales tax for multiple states for main company and subsidiaries. Research various technical tax issues. Assist with sales and use tax audits and correspondence. Personal property taxes and annual returns for multiple states. Analysis and preparation of local income tax returns utilizing OneSource tax software. Registration and dissolution of entities with Secretaries of State for income and sales tax purposes. Manage and complete other projects as needed. Staff Accountant II January 2009 to January 2011 Company Name － City , State Responsible for analysis of financial information and preparation of financial reports to determine and maintain records of assets, liabilities, profits and losses, tax liabilities, and other financial activities. Responsible for monthly and year-end closing. Preparation of financial statements. Management of fixed assets. Analysis and reporting of sales tax for multiple states for main company and subsidiaries. Conduct weekly cash projections for main company and subsidiaries. Assist with accounts payable as needed. Manage and complete other projects as needed. Staff Auditor II January 2006 to January 2009 Company Name － City , State Responsible for assisting manager level auditor and performing audits of public offices (e.g., school districts, villages, municipalities) by gathering information and documentation necessary for the execution of audit procedures. Performed substantive tests of specific accounts and records. Prepared documentation of internal accounting and administrative control systems. Performed tests of controls and tests of compliance with laws and regulations applicable to the client. Prepared necessary working papers and schedules. Developed familiarity with audit methodology, the audit process, audit programs, working papers, report formats, and accounting systems of the client. Maintained good working relationships with clients. Provided training and guidance to new staff auditors. Education and Training Bachelor of Business Administration : Accounting Kent State University － City , State Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses Activities and Honors Ohio Society of CPAs *Beta Alpha Psi *Golden Key International Honour Society *Beta Gamma Sigma Skills accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation of financial reports, Preparation of financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end

QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using "Quality Center" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using "Quality Center" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS: Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management

SALES ASSOCIATE Professional Profile Reliable Sales Associate experienced in retail sales, well trained in product placement and merchandising. Extensive experience in inventory management and shipment processing. Knowledgeable of the fashion industry, including current trends. Enthusiastic, trustworthy and fashion-savvy; with proficiency at building positive relationships with new and existing customers by offering superior customer service. I am  proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker, friendly, knowledgeable and persistent team player, always pushing the people around me to do that extra step. Along with retail, I have worked in the culinary field as an important aspect to the restaurant, being rewarded with promotions due to hard work and dedicated time. Qualifications  Merchandising Stocking Retail Sales Credit card Transactions Meeting Sale Goals consistently Documentation familiarity Accurate money handling Sales expertise Customer oriented  Verbal/written communication Active listening skills Upselling Strong interactive skills Internet marketing Social and new media Point of Sale (POS) system operation Passion for customer satisfactions  Cash register familiarity  Inventory control Outgoing personality Team-player mentality  Experience Sales Associate 01/2016 to 05/2016 Company Name City , State Priced merchandise, stocked shelves and took inventory. Maintained established standards, including window, sales floor and promotional displays. Operated cash register for cash and credit purchases. Completed all point of sale opening and closing procedures, including counting contents of the register. Educate customers of the brand to incite excitement about the company's missions and values. Cleaned and organized the store Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request.  Hostess/Server 07/2015 to 01/2016 Company Name City , State Greet people Take orders Preform side jobs (ex:clean tables) Answer phones and anywhere else I was needed by staff momentarily. I was promoted from food runner to hostess and then to a server over the year I've worked there. Listened to customer needs Completed purchases with cash, credit and debit payment methods. Trained new employees Skillful on promoting food items Sales Associate 05/2015 to 11/2016 Company Name City , State Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls professionally with knowledgeable responses. Developed and executed sales promotions. Provided knowledge on product and service information. Maintained up-to-date knowledge of customer buying habits. Crew Member/ Assistant 01/2013 to 07/2015 Company Name City , State Organize desks and work areas. Inventory Cut lawns, trim hedges, Blower work Filing work and setting appointments Using computer programming Excel to input management information Listened to customer needs and preferences to provide accurate advice. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits. Education Plantation High school City , State , USA Graduate in August of 2016 Affiliations CPR & AED certified & SERVSAFE certified Personal Information I work very efficiently around people, or stressful situations. I am friendly and easy to get along with; I enjoy positive environments and I like to add a positive tone to any surrounding environment. Authorized to work in the US for any employer. Awarded in ServSafe 2015, passing the National Exam when the exam was provided to culinary students 3&4 at my school. I also participate in the Culinary club from August 2014 to 2016. Along with the Key club from November 2015 to 2016 (Community service club, working most of the time in no profit areas). Also joined a Fashionista from 2014-2016, group which we went to around to organizations donating old clothes and accessories. After my extensive participation and planning I was promoted to President of the Club. Skills Cashier, Filing, Inventory, Leadership qualities, People skills, Tables, Team work, Answering phones, Good People Skills, Lead by example mentality  Meeting Retail Goals efficiently.

SCIENCE TEACHER Summary Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations. Highlights Skills: Computer Proficiency in Microsoft word Excel, and Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 to Current Science Teacher Company Name － City , State 7th and 8th Grade Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS Created a learning environment that enabled students to take risks and comfortably express their ideas Explored, and implemented, various forms of differentiated instruction Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction 09/2004 to 09/2005 Substitute Teacher K-6 Company Name － City , State Implemented curriculum for children following teachers plans Assigned lessons and corrected homework. Encouraged students to be understanding with others. 09/2003 to 11/2003 Teacher Assistant Company Name － City , State Implemented group literacy lessons Assisted students in their deficient areas 09/1996 to 01/2003 Special Education Teacher Company Name － City , State Assisted head teacher in planning Curriculum Developed individualized lesson plans to meet Students with IEP goals Maintained daily records regarding children's developmental progress Education Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006 Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated through NYU University •Certified Mentor – 2014-Present •Stem Point coordinator for District 13 Science Fair 2014 Skills Computer Proficiency in Microsoft word, Excel, and Power point

MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly.  Core Qualifications Vendor and subcontractor negotiations/relations Combination of big picture thinking and attention to detail Relationship building Prioritization Clear communications with all parties Time line of required actions for successful event  Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy and able to learn new software quickly and efficiently Experience 01/2010 to Current Marketing and Special Events Coordinator Company Name － City , State Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion. Design all marketing materials, brochures and fliers for conferences and events. Developed marketing strategy based on knowledge of establishment objectives and market characteristics. Maintain and update company website on a daily basis. 08/2009 to 12/2009 Special Events and Public Relations Intern Company Name － City , State Worked on media planning and corporate budget management. Created and maintained the company's calendar of events. Communicated with many vendors and publications on PR events Assisted in planning retail and wholesale events nationwide. 05/2009 to 08/2009 Bronx and Central Park Zoo Special Events Intern Company Name － City , State Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings. Assisted event sales manager in walk-throughs and day-of-event logistics. 11/2007 to 02/2008 Public Relations Intern Company Name － City , State Expanded website traffic through implementation of public relations support. Contacted potential clients through internet blogging. Represented and promoted the company to potential clients at media related event. 09/2006 to 06/2009 Assistant Manager Company Name － City , State Pitched creative and original ideas to clients on a regular basis for potential events. Met customers needs in a fast paced environment to maintain positive client relationship. Designed and built samples for events and arrangements for sale. Education 2009 BBA : Fashion Marketing and Special Events LIM College － City , State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member

A LA CARTE CHEF/ CHEF DE CUISINE Summary A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional. Highlights Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Effective Communicator Organizational Skils Task Oriented Experience Company Name City , State A La Carte Chef/ Chef De Cuisine 10/2015 to Current Supervise 10 cooks across two kitchens Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations Planning and Preparation of three seasonal menus Creating nightly specials revolving around seasonality using as many local ingredients as possible Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members Effectively expedites a la carte service  Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness 100- 200 Covers Nightly  Company Name City , State Sous Chef 04/2015 to Current Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property Tasked with the preparation and execution of special event menus Planning and executing a daily changing dinner menu Strong focus on locality of ingredients Responsible for an extensive running inventory of fresh proteins Training new cooks and team members to understand quality standards and proper cooking techniques. 75-175 covers nightly Company Name City , State Lead Expeditor 02/2014 to 02/2015 The Masters Golf Tournament Terrace Kitchen High Pressure Environment Time Management Stress Management Effective Planning and Organisational Skills. 800-1100 covers in 3 hours Company Name 12/2009 to 05/2014 Merion Cricket Club, Haverford, PA, Junior Sous Chef Viking Culinary Center, Haverford, PA, Chef/Instructor Cloud Catering and Events, NYC, NY, Cook The Black Rat, Winchester, England, Stage Craigie on Main, Cambridge, MA, Stage Four Seasons Resort: Aviara, Carlsbad, CA, Intern Education 2009 Culinary Institute of America , City , State Bachelors of Professional Studies , Culinary Arts and Restaurant Management . Assisted with numerous school-sponsored catering events for up to 450 people. Member of the Inter-collegiate soccer team four years, serving as captain one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years Skills Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving

LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project and Visio Advanced critical thinking Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Lighting Field Engineering Technician 10/2014 to 01/2016 Company Name City , State Supports Tampa Electric Company's lighting system construction and maintenance projects. Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers. Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system. Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors. Processes work requests in TEC's work management system ("WMS"), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues utilizing information, databases and systems. Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers. Customer Service Professional 08/2012 to 06/2013 Company Name City , State Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner. Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets. Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies. Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 to 08/2012 Company Name City , State Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials. Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes. Answer general questions from management team pertaining to off phone trends and activities. Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team. Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team. Education Bachelors : Information Technology June 2017 University of South Florida City , State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City , State GPA: GPA: 3.7 GPA: 3.7 Principles of Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word and Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point

FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties Skills Team mediation, Budget Management, Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant , 10/2013 － Current Company Name － City , State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co-Owner/Financial Liaison , 04/2011 － Current Company Name － City , State • Responsible for contacting investors and presenting farm production reports • Develop and maintain organization system for average quarterly production growth • Manage financial records pertaining to accounts receivable and accounts payables • Successfully led key projects which resulted in the garnering of new business partners • Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred • Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee/Office Manager , 02/2011 － 07/2012 Company Name － City , State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from $27.04 to $29.32. Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals, promotions, Night Auditor , 09/2009 － 07/2009 Company Name － City , State • Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue • Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services • Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service Auditor (Intern) , 06/2009 － 08/2009 Company Name － City , State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University － City , State , USA BBA Marketing Professional Affiliations

AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good at following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 - Current Company Name － City , State Automobile Transporter Conducted daily DOT pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures Transported freight from origin to destination in a safe and timely manner. 09/2009 - 05/2014 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Picked up customer loads in a timely and accurate manner. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. 02/2006 - 09/2009 Company Name － City , State Independent Contractor Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Process accounts payable for 3 employees. Entered financial data into the company accounting database to be verified and reconciled. Tracked financial progress by creating quarterly and yearly balance sheets. Streamlined bookkeeping procedures to increase efficiency and productivity. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Performed periodic budgeting/modeling to project monthly cash requirements. Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships. Verified the contents of inventory to match bill of lading forms. Maintain driver log. 10/2004 - 02/2006 Company Name － City , State Driver/Car Hauler Transport automobiles from manufacturing plant to the dealership. Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures. Trained New drivers. 08/2003 - 10/2004 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Delivered personal Vehicles to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. 09/2000 - 05/2003 Company Name － City , State Driver Safely loaded and unloaded deliveries according to size of load and content description. Transported deliveries locally and over the road. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Answered customer questions regarding delivery promptly and accurately. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. 04/1992 - 09/2000 Company Name － City , State Aviation Machinist Mate Supervised the creation and validation of anti-terrorism plans on all ships. Developed and led training programs in preparation for combat. Operated and maintained communications equipment. Documented and processed classified materials. Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements. Guided and coordinated unit's force protection programs to meet fleet requirements. Planned and briefed personnel on missions. Established and commanded field communication operations. Routinely checked measuring equipment to resolve testing problems. Monitored production operations for compliance with specifications and promptly reported defects. Discarded and rejected products, materials and equipment that did not meet specifications. Worked within flight operations to maintain a culture of safety with efficient procedures. Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency. Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures. Coordinated communication between air traffic control and maintenance personnel. Performed and supervised airfield management activities. Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed. Calculated the aircraft weight and balance, performance and fuel requirements. Assisted with the Safety Risk Management (SRM) process. Announced and demonstrated safety and emergency procedures. Specialized Training 2000 Road Master Truck driving School － City , State , United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City , State Class "A" Commercial Driver License (CDL) Credentials TWIC card

DIGITAL M&E RESEARCH INTERN Skills Microsoft Office Suite; Venture Capital Financial Model Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital Interests Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015 · Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of environmental sustainability in Rotterdam and Berlin for two weeks · Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015 · Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP · Coordinated and executed three-day conference for 390 university students throughout the US · Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira CAMPUS INVOLVEMENT Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016 · Administrated a budget of $800, and funding for the student organization Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016 · Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016 · Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship MoneyThink, Active Mentor Sept. 2015 - Sept. 2016 · Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them about being financially more independent Experience Digital M&E Research Intern May 2016 to August 2016 Company Name － City , State Refined quantitative and qualitative data in order to optimize business products for individual project managers. Evaluated Big Data to generate fundamental frameworks being utilized to normalize product data across all entertainment brands. September 2015 to December 2015 Company Name － City , State Developed a five-year growth strategy to utilize for the next potential funding round of the growth firm. Generated a 50-page report that included contacting 700 colleges receiving a response rate of 11%. Business Development Intern May 2015 to August 2015 Company Name － City , State Analyzed daily and monthly partnership costs in order to determine day to day changes on cost structure of partnerships. Proposed and presented 5 new key partnerships that will be pivotal for the transition phase into TheStreet, Inc.'s Financial Content Network 2.0 Banco del Austro, Loans & Credit Card Intern, Cuenca, Ecuador July 2014 - Aug. 2014. Implemented statistical analysis of data using Excel, focusing on customer and bank databases such as credit card purchases, POS system, customer information, and customer complaints. Completed and filed paper work for loan department. Education and Training Bachelor of Science : Economics Management The Wharton School, University of Pennsylvania － City , State Economics 3.45 3.06 Management Corporate Finance, Merger and Acquisitions, Consulting to Growth Companies, Management, Venture Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco & Tech Sector · Awards: New York Times Scholar, selected as one of eight students (out of 800) for prestigious NY Times full scholarship Languages Fluent in Spanish Skills Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent in Spanish, statistical analysis, strategy, Venture Capital, Venture Capital Additional Information LEADERSHIP AND EXTRACURRICULARS Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015 · Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of environmental sustainability in Rotterdam and Berlin for two weeks · Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015 · Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP · Coordinated and executed three-day conference for 390 university students throughout the US · Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira CAMPUS INVOLVEMENT Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016 · Administrated a budget of $800, and funding for the student organization Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016 · Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016 · Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship MoneyThink, Active Mentor Sept. 2015 - Sept. 2016 · Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them about being financially more independent

DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary of Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS and extensive experience with several CMS systems. Knowledge of JavaScript, Jquery, PHP and Ajax. MS Project and Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 to Current Company Name City , State Coordinate and congruently oversee diverse projects and responsibilities, which involve: Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow. Conceptualized, designed and instituted a website uplift. Directs and disperses a $1M budget, entailing: Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns. Function as Art Director of visual and digital content surrounding external websites. Support the company objectives and promote branding, as well as consult stakeholders on the development of web content. Lay out clearly defined expectations for the development team, along with receiving them also. Communicate technical concepts to non-technical staff in a clear and concise manner. Innovatively promote unique opportunities between the web and other venues. Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including: Recruiting, hiring and training, and oversee career development activities. Utilize Search Engine Optimization (SEO) and social media to develop new business. Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 to 12/2008 Company Name City , State Designed a real-time application to retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories and saved duplicated efforts. Managed Internet profiles for over 2K lawyers, which were domestic and internationally located. Gathered and posted web articles, press releases, events, graphics and video content. Organized, oversaw and implemented strategic plans for a successful online alumni website, including: Tracking timelines, deliverables and presentation of project results. Created graphics and online pages that were user friendly to support web and e-mail campaigns. Successfully evaluated on behalf of client alerts: email metrics, including delivery, open, and, clicks, and conversion rates. Determined performance optimization and made recommendations for web data and user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 to 09/2006 Company Name City , State Supervised daily website maintenance. Ensured aesthetic consistency while servicing 250K key industrial decision makers. Incorporated cost-saving technologies and saved the company $20K. Managed and enhanced automating processes and tapped into in house technical expertise. Responsible for and maintained a strict adherence to a $200K budget. Recruited, evaluated, hired and supervised outside vendors. Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions. Co-created graphical elements and PDF's, along with other traditional and Internet avenues. Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met. Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as: Banner and text ads, video advertising and online surveys. Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports. Education BACHELORS OF SCIENCE : Web and Graphic Design Liberty University New York University, CLE Mac Learning Center City , State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web and Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML

AVIATION MECHANIC Skills Licensed FAA rated Airframe and Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years of experience in key aircraft systems and quality assurance processes Trusted, highly reliable aviation professional responsible for maintaining state of the art aircraft Performs scheduled and unscheduled maintenance, trouble shooting, major and minor repairs, post flight inspections, and record keeping Management of large maintenance crews Navigation of FAA regulated publications Troubleshooting Proficiency with mechanical and pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable of applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, and repairs aircraft structures and hydraulic systems and components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating with supervisors or higher-level technician on complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly and reassembly, replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe & Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City , State Aviation Mechanic 06/2011 to Current Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections & routine servicing. Performing troubleshooting functions on electrical, hydraulic, engine and airframe systems and components as required to support the aircraft's maintenance needs. Performing heavy maintenance including the annual inspection, engine changes, gearbox changes, prop changes as required to support the aircraft's maintenance needs. Troubleshooting inoperative or malfunctioning aircraft systems. Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations. Replacing time or service-limited parts and/or aircraft appliances as needed or on a scheduled basis. Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine, airframe, and associated appliance malfunctions. Attending recurrent aircraft technical training to maintain professional currency. Education and Training High School Diploma 2011 Hagerty High School , City , State , USA H-1 Powertrain 2011 Center Naval Aviation Technical Training , City , State , USA Graduated top in class Honor Graduate A&P License 2016 Bakers School of Aeronautics , City , State , USA

TEACHER Professional Summary Savvy teacher with superb Problem Solving, SEO, Analytics and Microsoft Office skills. Reliable, organized and personable. Core Qualifications Microsoft Office Advanced Problem Solving Client-focused Innovative Customer service-oriented 58 WPM typing speed Results-oriented Seo Analytics Quick learner Computer proficient File/records maintenance Team-player Accurate and detailed Experience Teacher 12/2014 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Paraprofessional 01/2014 to 12/2014 Company Name City , State Helped prepare daily lesson plans for activities and lessons Applied the positive reinforcement method to redirect negative behaviors Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Substitute Teacher 09/2013 to 01/2014 Company Name City , State Supported students in developing strategies for individual needs and classroom group dynamics. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Communicated effectively with educators from various grade levels. Customer Solution Specialist 07/2012 to 06/2014 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Teacher 05/2013 to 08/2013 Company Name City , State Applied the postitive reinforcement method to redirect negative behaviors. Conducted small grooup and individual classroom activities based on differeniated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Server 07/2011 to 07/2012 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed emply bottles and trash. Sales Representative 05/2008 to 08/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Sales Representative 05/2011 to 07/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. LIBRARIAN ASSOCIATE 09/2010 to 05/2011 Company Name City , State Maintained an inventory of contents for the rare books and archives collections. Reshevled books to maintain a neat and tidy reading area. Monittored the lending or reserved course materials. Troubleshooted technical problems with library computers and other technology. Answered patrons' questions at the circulation desk. Enforced circulation policies and procedures. Maintained complete and accurate records of all library transactions. Barista 07/2007 to 08/2007 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Education Bachelor of Arts : History & Social Studies Education May 2012 Longwood University City , State , United States History & Social Studies Secondary Education Minor in Anthropology Virginia and Florida Professional Teaching License Skills organizational skills problem-solving customer service people person active listener

CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs. Increased office organization by developing more efficient filing system and customer database protocols. Led support groups to help parents regain and improve their parent-child bond. Experience Child Family Advocate August 2013 to Current Company Name － City , State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Directed all protective placement, case management, parent education and family reunification activities. Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information. Customer Services Team Lead October 2010 to March 2013 Company Name － City , State Surpassed revenue goals in four consecutive quarters. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Customer Service/Banking November 2007 to March 2009 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Opened new customer accounts, including checking, savings and lines of credit. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Administrative Assistant August 2007 to November 2007 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State Computed accurate sales prices for purchase transactions. Eliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Verified and logged in deadlines forresponding to daily inquiries. Education l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment l Continuing education in Human Services Greenville College l Desktop publishing workshop － City , State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales

SALES Summary Bilingual Account Executive with over 15yrs of experience Experienced managing up to 120 Retail Wireless Doors for Corporate Indirect Channel Over 20yrs of successful sales leadership,highly reliable self-starter; can be counted on to complete assignments without supervision Consistently achieved high ranked performance in every position held Highly developed interpersonal, communication and analytical skills Experienced with Metrics/Market Analysis/Forecasting/Salesforce/SaaS Highlights Prospecting and cold calling Strategic account development Exceptional customer service skills Bilingual Spanish Strong solution driven, problem solving skills Strong communicator Accomplishments Top Sales Producer July 2014 1.8M sold Over 3M in volume sold within the past 6months Verizon Top Producer Los Angeles Territory Development 2005/Irvine Verizon "Best of the Best" (West Area) Top 100 Employees 2004/Irvine Verizon National West Area " Winners Circle 2003" /Irvine Sprint PCS Chicago area Top Producer Sales Excellence Award 2000 Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000 Presidents Club for Sprint PCS Chicago and Los Angeles Markets 2000 and 1999 Experience Sales November 2014 to Current Company Name － City , State More than 20years of going above and beyond client expectations, providing sales training for thousands of clients within fortune 500 corporations. Exceeding sales goals year after year, almost 3M in sales volume in 2014, I am honored and excited to expand my knowledge into the International field in sales. Sales July 2013 to October 2014 Company Name － City , State Top Producer in July 2014 1.8M in Sales Volume Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries to accommodate client needs looking to purchase outside the US or International clients looking to purchase within in the United States. Sales March 2011 to July 2013 Company Name － City , State Real Estate Investments Portfolio Manager for local, national accounts Provided training for Real Estate investors, first time home buyers Provided market analysis, forecast, problem solve, enable a smooth transaction. Sales November 2006 to March 2011 Company Name － City , State Over 2 million in volume sold within first year Generate leads and referrals through prospecting, cold calling, networking Provide training for Real Estate investors, first time home buyers, Provide market analysis, forecast, problem solve, enable a smooth transaction. Territory Field Representative August 2009 to February 2010 Company Name － City , State Business development, managed a portfolio of up to 120 account doors Exceeded monthly sales quota objectives by acquiring and managing small to medium sized businesses. Provided training for businesses, customers enabling a smooth transition to support team and reduced churn. Indirect Account Field Representative November 2002 to October 2006 Company Name － City , State Corporate Indirect Operations Training and Indirect Account Management Training completed in 2004,2005,2006 Irvine, CA Campus Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads by cold calling, relationship building and networking Provided training for new accounts, provided problem solving training, retention training and training on reducing churn, enabling a smooth transition to the internal Verizon support team. Retail Sales Representative December 1999 to December 2002 Company Name － City , State Multiple Awards for Sales Excellence, Customer Service and Top Sales Producer,. Recommended wireless solutions to new and existing accounts Provided training to new accounts, new customers including sales training for new employees. Education State License : Real Estate Sales , 2006 Austin Institute of Real Estate － City , State Business Building, Marketing and Real Estate Sales General Education/ Communications Purdue University － City , State General Education/ Communications Communications/ Marketing Long Beach City College － City , State Communications/ Marketing Skills Account Management, Customer Service, Strong Sales Experience, Bilingual Professional Affiliations Board of Directors for Family Link Kids Adoption and Foster Care Austin/San Antonio TX (Legacy Ranch) Board of Champions for Children GACC (Greater Austin Chamber of Commerce) YHAPAA (Young Hispanic Professionals Association) AYREP (Austin Young Real Estate Professionals) Texas Association of Realtors National Association of Realtors Austin Board of Realtors Young Execs of Austin Charity Bash/Young Professionals philanthropist organization Downtown Alliance Hill Country Outdoors Las Comadres Para Las Americas Organization

HEAD CHEF Professional Summary Culinary professional seeking employment in a professional kitchen to utilize education and further experience. 4+ years’ experience, dedicated, and passionate worker determined to help contribute as a member of the culinary staff. Experience Head Chef September 2014 to January 2016 Company Name － State Developed menus, took monthly inventory, made weekly kitchen schedule, responsible for all ordering. Line Cook May 2011 to September 2014 Company Name － City , State Intern February 2011 to April 2011 Worked as part of a team preparing ingredients and dishes to be served at a reputable restaurant. Education Associate of Applied Science Degree : Culinary Arts , 04/2011 Robert Morris University – Illinois － City , State Culinary Arts Food Service Sanitation ServSafe ServSafe Certification Made the Deans List on 4 separate occasions Developed a 5-course beer pairing dinner with Buckle Down Brewery Robert Morris University － City , State GPA: GPA: 3.87 Student 3/2011-5/2011 Assisted the Associate Dean of Culinary Arts in developing the menu for the University’s restaurant, Eyrie. GPA: 3.87 Skills Arts, inventory

GENERAL MANAGER / EXECUTIVE CHEF Summary Dedicated leader with over 15-year track record as an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.   Highlights Report writing Computer proficiency Service-minded Human resource knowledge Ability to prioritize Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Accomplishments Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Experience June 2014 to October 2015 Company Name City , State General Manager / Executive Chef Coordinated all department functions for restaurant staff. Updated employee paperwork and time records. Liaised directly with customers to meet needs and maintain satisfaction. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Achieved notable successes in cost control, revenue generation and marketing effectiveness. May 2013 to May 2014 Company Name City , State Sales Consultant Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. September 2012 to April 2013 Company Name City , State Sales Consultant / Service Technician Cold-called prospective customers to build relationship. Filled out expense reports for accounting.Updated database with customer and sales information. Established new customer accounts.Evaluated competitors and performed market research. Worked as technician cleaning up after different biological hazards including crime scene cleanup, flooding, and fire restoration. June 2012 to August 2012 Company Name City , State Forklift Driver Transported construction and scaffolding materials for a turnaraound in a chemical plant with large forklift Transported employees around job site using passenger vehicles, trucks and vans. Maintained strict adherence to safety protocols required by client. April 2011 to May 2012 Company Name City , State Operations Manager Oversaw the development and launch of customer database Boosted company efficiency through technology upgrades and process improvements. Optimized the overall customer experience through establishing procedures for handling issues over the phone. Identified inefficiencies and made recommendations for process improvements. November 2009 to March 2012 Company Name City , State General Manager and Trainer for New Restaurant Openings Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. March 2009 to October 2009 Company Name City , State Swing Manager Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Education 1988 GED City , State , United States GED I grew up in Guadalajara, Mexico and attended home school taught by my mother. I later received my GED. I also have the following training. Basic Vocational Certificate: Restaurant Operations Basic Vocational Certificate: Culinary Management Coursework in Business, Restaurant and Hotel Management . Interests Cooking, computers, sailing, golf, travel, working, and family. Additional Information I am fluent in Spanish. I believe that hard work, integrity, honesty, and diligence will help me succeed in meeting my goals and adding value to the company I work for. Skills Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations and Maintenance.

FIELD BASED NURSE CHART REVIEWER - HEALTHCARE INFORMATICS Professional Summary Seventeen years of nursing experience from multiple different facilities and hospitals: Diverse background in nursing as a Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer - Healthcare Informatics July 2010 to Current Company Name － City , State Founder, CEO, Director of Nursing and Business Operations Provide high quality nursing care to individual and corporate clients by integrating evidence-based practices for best nursing care. Group addresses several specialized areas of Best Nursing Practices. Services include: Electronic medical record implementation and support Workflow system analysis and redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw the Skilled Nursing and Short-term Rehab unit. Clinical resource and coordinator for all services provided to the residents Oversaw supervisor level support staff for the nurses, and our certified nursing assistants. Provided a nursing contribution to the multi-disciplinary team meetings and family meetings. Assisted in the assessment process to develop individual care plans for patients ensuring information around all aspects of their physical, psychological, social, spiritual needs are covered. Continually evaluated the effectiveness of the care plans/dressings and medications and ensured that any required changes were carried out and communicated to all parties involved, including the patient. Services include: Developed and oversaw the MDS schedule to ensure MDS assessments were completed per Federal Regulations. Ensured all members of the Interdisciplinary Team were completing all sections of MDS accurately per Federal Regulations. Completed all necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, and Significant Changes). Completed re-certifications as needed for Medicare recipients. Initialized comprehensive resident care plans in accordance with MDS CAA and CAT. Participated in care planning meeting to ensure resident care is discussed and CAA assessments are completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data for case mix followed the Medicare PPS and MDS processes per state and federal guidelines. Performed submissions of MDS data to CMS utilizing the facility computer system. Reported to the facility QA committed monthly regarding audits related to MDS process. Department of Health and Human Services, Office of the Secretary, Assistant Secretary for Preparedness and Response, National Disaster Medical System - DMAT NY6 - Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, who completed all the trainings for New York State and the Federal National Disaster Medical System; we were a team that could be deployed to emergent situations and catastrophes. This team is in a constant ready state to be sent if needed. (Government team) Onsite and remote Quality Assurance chart reviews for Medicaid and Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews and other Quality Assurance projects. Director of Nursing Services (Full-time) April 2010 to January 2011 Company Name － City , State Admissions screener, as well as the employee health department. Ensured qualified employees and contractors provided patient care/safety and paraprofessional services in, accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures. Ensured that daily patient care and client services as well as related office activities were conducted in accordance with applicable 'law and regulation. Ensured patient care, safety and paraprofessional services were provided in accordance with acceptable standards of care and Interim HealthCare performance standards. Ensured that Interim HealthCare policies and procedures are implemented and consistently followed. I had to supervise 50 field staff oversaw 130 clients, and individually case managed 35 clients, ranging from J year of age to 102 years of age. Performed the functions for maintaining corporate compliance and also functioned as the safety supervisor for both patient and staff safety needs. I have accessed and completed reports through Quality Net, Quadra Med, and COPE. Analyzed and identified trends from adverse-event reportings, and performed root cause analysis. Held educational nursing in-services to develop and foster the staff about patient and staff safety initiatives. Assistant Director of Nursing July 2007 to January 2008 Company Name － City , State ADON between 2Nursing communities (7 North- TBI unit, and the Behavioral Care Unit). Responsibilities included, but not limited to the day-to-day running of the communities: Staffing, scheduling, supervising, and monitoring staff for the floors. Responsible for completion of staffing exception reports, payroll issues, also for maintaining attendance records. Completed the disciplinary processes toward staff. Maintained and monitored both personnel and non-personnel related costs to the floors. Oversaw clinical staff members who provided services to the residents, ensured that programs provided training and continuing education to staff were in place. Developed and reviewed policies and procedures appropriate to the needs of the units. Close contact with the staff and residents to provide quality care. Monitored unit budgets at the floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 to July 2007 Company Name － City , State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor of Science : Nursing , 1999 Syracuse University Syracuse University Bachelor of Science (Nursing) 1999 Master of Science : teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master of Science (Post Master's teaching certificate completed, Nursing - completed 46 credits) Professional Affiliations membership in: American Association of Managed Care Nurses, Medicaid Provider Identification Number- 03074935, and National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association of Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching

FLORAL DESIGNER Summary Floral Designer with more than six years experience in artistically arranging real flowers, leaves, and other decorations; making bouquets, wreaths, wedding decorations, and other kinds of floral designs. Experience Floral Designer 08/2017 Company Name City , State Floral Designer Freelancer 06/2017 Company Name City , State Floral Designer Freelancer 11/2016 Company Name City , State Created exciting wedding arrangements, bridal bouquets and centerpieces. Floral designer 08/2015 to 06/2016 Company Name City , State Decorated luxurious rooms for VIP guests (such as Presidents, Princess of Thailand, Arab Sheikhs).  Ordered and purchased flowers from growers and wholesalers. Designed lobby flower arrangements. Decorated private hotel rooms and private dinners. Designed, arranged, and wrapped varieties of spiral bouquets for guests. Floral Designer 09/2013 to 07/2015 Company Name City , State Created exciting wedding and anniversary arrangements, bridal bouqets and centerpieces. Floral Designer 08/2011 to 06/2013 Company Name City , State Designed holiday, wedding, and graduation event displays using fresh flower arrangements. Decorated hotel halls and private rooms. Stocked, cut, and watered plants and flowers. Itemized and totaled purchases for individual and corporate customers. Ordered and purchased flowers from growers and wholesalers. Ensured health and cleanliness of flowers and foliage before storage. Answered telephones, took orders, wrapped arrangements. Advised customers on how to look after the flowers or plants they buy. Highlights Understanding art, style, and use of color  Makeing up bouquets and arrangements based on own ideas, design books and customers' requirements Wrapping arrangements and gifts  Creating exciting pieces within a budget or with limited resources  Experienced in a wide variety of live flowers Organized to keep on top of multiple orders and complicated projects Education 2003 Republican Art College City , Uzbekistan Skills Painting, swimming, cooking, photographing, playing piano

IT SUPPORT TECHNICIAN Education Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Experience IT Support Technician 12/2014 to Current Company Name City , State Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Vast troubleshooting capabilities with IOS. Train computer users Maintain daily performance of computer systems. Process an average of 15-20 inbound and outbound technical support calls daily Network Assistant Intern 01/2014 to 05/2014 Company Name City , State Assisted University network administrator with daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, and server room operations. Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State Maintained 489 page University website Managed and completed daily work orders for University Help Desk Attended weekly administrative technology meetings relating to technology problems/solutions. Managed/deployed hardware and software to student body as well as faculty. Projects (Project Leader on all Projects)   Website Development~Business Communications~Advanced Web~Entrepreneurship~Database   Management~Project.Management~MIS Capstone~Systems Analysis   Designed multiple websites using WordPress and Expressions Web Compiled and developed new accounting and financial tracking system to be used by small or medium firms Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools Created documentation manual for business clients Developed and administered Usability Tests for quality customer assurance. Summary of Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years of collegiate basketball Active member of S.W.A.T. (Student Website Advancement Team) Active member of the IT Student Academic Advisory Council Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5   summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters   Honors and Accomplishments Trio Scholarship (1 of 2 awarded of over 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief in continued growth, dedication, and potential for future success) JUCO All-American Male Athlete of the Year Academic All-Conference IC3 Internet and Computing Core Certification

KINDERGARTEN TEACHER Professional Summary Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Core Qualifications Microsoft Office: Word, PowerPoint, Excel, Outlook Inspiration Software Publisher Software Quick learner/Adaptable Strong Typing Skills Lifelong learner Proofreading/Grammar Strong interpersonal skills Resourceful & adaptable Professional and mature Self-starter/self-directed Results-oriented Flexible & adaptable Time management Meticulous attention to detail Experience Company Name City , State KINDERGARTEN TEACHER 09/2013 to Current Create engaging and inquiry based lesson plans in accordance with District-wide curriculum units following Common Core standards for Kindergarten. Differentiate instruction according to students' ability and skill level. Work with a diverse student population including English Language Learner (ELL) students, and non-English speaking students. Delegate tasks to teacher assistants and volunteers. Establish positive relationships with students, parents, and fellow teachers as well as collaborate to plan and schedule lessons promoting learning and student engagement.  Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Received an Award from the Boys & Girls Club of Nashua; 2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN Company Name City , State K-5 LITERACY & MATH INTERVENTIONIST 09/2008 to 09/2013  Provided daily small group literacy and math intervention services using researched based programs for students, K-5, who are at risk of failing to meet district and state standards. Communicated effectively, students' progress or needs and established positive relationships with students, parents, specialists, and fellow teachers from various grade levels. Company Name City , State STUDENT TEACHER/SUBSTITUTE TEACHER 09/2006 to 06/2008 *Student Teacher for Grades 2 and 4. Substitute Teacher for grades K-12 and High School Substitute Teacher at Hollis/Brookline High School. Company Name City , State DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF 01/2000 to 04/2003 Successfully operated a home-based direct-sales business by marketing kitchen tools through in-home cooking demonstrations achieving top personal sales and top recruiter as well as three all expense paid trips for two. Company Name City , State PHARMACY TECHNICIAN 01/1993 to 10/1996 Assisted in preparation and filling of prescriptions requiring 100% accuracy. Company Name City , State Owned & Operated IN-HOME DAYCARE 03/1990 to 01/1995 Company Name City , State ACCOUNTANT I 01/1987 to 03/1990 Responsible for entire billing cycle of various government contracts all requiring 100% accuracy. Company Name City , State ACCOUNTANT ASSISTANT 01/1985 to 01/1987 Responsible for entire billing cycle. Company Name City , State ADMINISTRATIVE CLERK 01/1984 to 01/1985 Proposal preparation, audit support and material reconciliation. Company Name City , State SECRETARY I 01/1982 to 01/1984 Provide secretarial support for ten administrators and program manager. Education MASTERS OF EDUCATION IN : ELEMENTARY EDUCATION 2008 Rivier University , City , State , USA ​ NH Elementary Educator Certificate K-8 (1811 ) Current through 6/2017 ; PRAXIS I & II  April 2006, Sept. 2007 BACHELOR OF SCIENCE : BUSINESS MANAGEMENT 1987 Rivier University , City , State , USA ASSOCIATE OF SCIENCE : ADMINISTRATIVE SECRETARIAL MANAGEMENT 1982 Nashua Community College , City , State , USA Non-Degree Program : INTEL MATH I & II 2012 Plymouth University/UNH Manchester , City , State , USA  Earned 6 Graduate Credits, 80 hours of Content-intensive professional development and learning strategies regarding K-8 core mathematic concepts. Professional Affiliations NASHUA GARDEN CLUB,   2004-Present MEDIC ALERT COMMUNITY AMBASSADOR,   2005-2010     ​Organized & distributed MedicAlert collateral to surrounding medical community. CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM & PTO VOLUNTEER  1996-2008  Room mom, Reading & math groups, chaperone, baker, Hospitality & Garden Club, Ski & Chess Club Skills Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management, accounting, direct sales, data collecting, marketing, recruiting, proposal preparation, education, cooking, baking, and I can teach a non-English speaking person to speak, read and write in English.  Computer Skills: Microsoft Office Suite:Word, Excel, PowerPoint, Outlook; Inspiration Software & Publisher. Open to learning new software.

TEACHER Executive Profile Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 to Current Company Name － City , State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year with 90-100% passing in all content areas. Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class. Served as a Foro Abierto consultant, a Spanish Reading First educational program. Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams. Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences. Presenter alongside our PBIS team at the annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions. Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school. Kindergarten Bilingual Teacher Aug 2003 to May 2005 Company Name － City , State Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year. Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year. Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school. year. Sales and Marketing/PR Manager Mar 1999 to Sep 2002 Company Name － City , State Responsible for assisting director of sales in expanding the corporate market during 2000. Promoted to corporate sales manager within five months. Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000. Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market. Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001. Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003. Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set. Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set. Averaged an annual 107% market penetration in 2001. Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso. Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico. Joined "Viva El Paso", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona. Education M.D , Educational Leadership 2015 Concordia University － City , State Educational Leadership Bachelor of Business , Marketing El Paso 1999 University of Texas － City , State , USA Marketing El Paso Personal Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. (former supervisor)

GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology Core Qualifications Background in biological control using member from the Coleopteran family of insect Expert in data analysis Area wide surveys and data collection for research Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,. Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site. Record data. Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility. Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Receive diagnostic samples from extension officers and farmers. Prepare samples for diagnostics. Rear and preserved specimens as necessary. Establish experimental plots. Visit field for prescribed observations and data collection as was set out in proposals. Monitor on and off station experimental plots for infestations. Maintain inventory list, materials and lab space. Work on all research projects in the unit. Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica Professional Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards and Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida "Published Abstract. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office

PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001. - Cambridge First Certificate of English in 2000. - Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise, 2008/2009 Diplôme d'Université Communication et Management du Changement, IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: "Spicy Chicken burger" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills

CUSTOMER SERVICE SPECIALIST Career Overview Highly enthusiastic customer service professional with 6 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the service industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, training, and communication.  Reliable Customer Service Representative with extensive track record in demanding management environments.  Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Ability to work well under pressure. Ability to adapt to a changing work environment. Very client and people oriented. Ability to work well with any size team. Always very cheerful and happy to help anyone. Constantly maintains a positive attitude. Can learn well from failures and take criticisms. Always happy to be challenged. Work Experience 09/2014 to Current Customer Service Specialist Company Name － City , State Works with several clients to ensure their satisfaction. Fast learner of operation programs. Experiences relationship building and customer satisfaction. Experienced salesperson. Prevented store losses using awareness, attention to detail and integrity. Trained 2 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Maintained a positive attitude and calm mind under amounts of high-pressure. 09/2011 to 09/2014 Framing Expert Company Name － City , State Assisted various clients with designing a frame that best suited their picture. Learned to be versatile with designs and budgets, compromising to ensure the customer's needs were satisfied. Established excellent customer-relations, inviting the customer back into the store. Worked with multiple clients at once to ensure satisfaction while maintaining a positive, cheerful attitude. Adapted to several changes in framing system and work environment. Always worked with teammates to ensure a healthy work environment. Cross-trained and provided back-up for other customer service representatives when needed. 05/2010 to 08/2012 Summer Intern Company Name － City , State Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Wrote 3 to 5 news stories per week for multiple media platforms. Traveled to location to write reviews from firsthand experience.Wrote creative and original columns. Evaluated and followed up on news leads and news tips to develop story ideas. Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. Served as head reporter for Carnegie Library Summer Activities. Adapted to many changes in computer systems. Worked with teammates to ensure strict deadlines were met. Always maintained a positive attitude and cheerful outlook. Educational Background Bachelor of Arts : Mass Communication / Creative Writing State , United states Georgia Coursework emphasis in English, Communication, and Creative Writing. Self-motivated. Hard worker. Diligent student. 2.78 GPA Minor in Creative Writing. Curious and willing to take extra work and classes to better education. Skills Cash handling. Professional and friendly. Careful and active listener. Strong public speaker. Multi-tasking.

HR VOLUNTEER ASST. MANAGER Professional Summary I am dedicated to every project I have worked on with strong undergraduate and graduate credentials including five years experience in Assisting Management of Human Resources. I look to expand my knowledge increasing chances of future career opportunities by completing a Doctorate in business program. Educating myself as a full time student puts me in the position to operate in industries such as Manufacturing, Government, and Healthcare, those industries alone would increase my earning potential. Being educated in these aspects of business will help me operate any organization as needed with my Masters Degree in Business Administration, along with being able to comprehend what is needed for the organization to succeed. My aspiration while completing this MBA program is helping me allow myself to work in top management positions along with allowing me to show the skills gained through education. Skills Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Work History HR Volunteer Asst. Manager Company Name City , State January 2009 volunteer assistant Human resource manager Company Name City , State August 2009 to September 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. volunteer assistant Human resource manager January 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing in Logistics | Ashford UniversityDates From - (2010) To 2015 key points of education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA - Business Administration Grand Canyon University City , State 2018