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ENGINEERING LAB TECHNICIAN Summary To obtain a position in my field of Electronics with a company that offers opportunities for advancement based on strong technical skills and work performance. Skills Construct, test and troubleshoot AC/DC circuits Determine voltage, current, resistance and power by calculations and measurements Identify electronic components and schematic symbols Utilize oscilloscopes to measure AC frequency Very proficient in soldering Troubleshoot and identify faulty capacitors, inductors and transformers Skilled in the use of hand tools for repairing and installing electronics Create circuits with Multisim CAD software Assemble/disassemble PCs and electronics to the component level Familiar in C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi Studied and understand Programmable Logic controllers Digital communications with fiber optics Understand different types of transmission lines: twisted pair, UTP, shielded pair and coaxial Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook Strong oral and written communication skills Adapt to new technology at an accelerated rate Experience Engineering Lab Technician Jan 2014 to Jan 2016 Company Name － City , State Run software tests, physical checks and Beverage QA tests on new technology being developed. Build test cases for new software builds. Perform regression, functional and smoke testing. Use refractometers to test brix. Use oscilloscopes to test wave patterns in circuits. Support different platforms with software installation, light plumbing and testing. Trained in All Beverage Quality test tools, including Refractometer, Oscilloscope and Function Generators, Multimeters and all basic hand tools. Run various test cases on NEW Platforms to ensure stability in units before field release. Responsible for Mechanically troubleshooting Lab Fixtures within the Freestyle Platform. Calibrate Alpha and Beta prototype units to perform at optimal expectation. Work closely with software developers testing strategies in the implementation of software. Microsoft test manager to write test cases and create bugs for software development. Microsoft Team Foundation Server to add tasks to PBI's. Tera Term software application to provide ssh/serial connection to Linux platform devices. GShell software to view modify on sub machines. Engineering Validation Test Technician Jan 2012 to Jan 2014 Company Name － City , State Test and validate new technology from automotive manufacturers. Run environmental tests on infotainment devices. Build various wire harnesses for testing equipment. Operate thermotron chambers to test stability in head units. Perform continuity tests on wiring assemblies. Run X-axis, Y-axis and Z-axis vibration tests. Test DVD, CD, GPS, USB, and IPOD infotainment devices for manufacturers specifications. Electromechanical Technician Jan 2010 to Jan 2012 Company Name － City , State Build and calibrate 9500 series mercury porosimeter instruments. Build 2020 series chemisorption and physisorption instruments. Electromechanical assembly. Assemble PC Boards. Use hand tools to build, calibrate and test entire units to completion. Troubleshoot components when failures occur in unit boards. Assemble plumbing and servo valves. Driver/Mall specialist Jan 2001 to Jan 2009 Company Name － City , State Drive and maintain a 30 ft. pumper truck. Interact and service customers on a daily basis. Handled complicated machinery constantly. Education and Training Associate of Science Degree , Computer and Electronics Engineering Technology 2013 ITT Technical Institute － City , State Computer and Electronics Engineering Technology Bachelor of Science Degree , Electronics and Communication Engineering Technology September, 2013 Electronics and Communication Engineering Technology Maintained an A average every quarter since enrolling *Obtained highest honors certificate every quarter 3.7 Publications M.K.I. Waste Oil Systems Steve Brawley (C.E.O. of M.K.I. Waste oil systems) (678)-898- 2283 Skills Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills

PRESIDENT Executive Profile Media relations pro with compelling pitching skills, delivering top tier media and publicity results for clients. Placed media stories in thousands of international venues across multiple continents, including the Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time and Newsweek. Booked client appearances on NBC's Today show, The Tonight Show with Jay Leno, David Letterman, Good Morning America, Oprah, and many more. Excellent written, verbal and interpersonal communicator, proficient in creating quality written material, with published articles and bylines in dozens of magazines and media outlets. Large-scale international special events management, positioning and publicity expert for Future Capitals World Summit & Expo (Abu Dhabi), the World Summit on Innovation & Entrepreneurship (WSIE, Dubai), the US-Arab Economic Forum with Colin Powell (USA), and more. Bi-culturally insightful strategist, delivering marketing communications programs that support growth in international markets, with experience in the Middle East & North Africa (MENA) regions, and in Central America. Innovative branding executive and savvy problem-solver for regional, national and international clients across multiple industries, including economic development, travel & tourism, government, energy, technology, education, financial, healthcare, and sports & entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE with significant and progressive experience developing, managing and executing integrated marketing and PR campaigns for a broad range of regional, international and global clients, industries and events. Proven leader in brand development, project management, international media relations, multi-cultural marketing, special events, team building, and collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute of Healthcare & Fitness, Medical College of Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, and Tourism Environmental Health Perspectives magazine, Michigan Economic Areas of Expertise Marketing Communications Strategy Corporate Communications Brand Development & Auditing Brand Message & Image Development Multi-Cultural Marketing Special Events & Launches Project & Team Management Idea Generation Public Relations Campaigns Regional, National & Global PR Publicist & Company Spokesperson Press Conferences & Media Tours Media Training & Development Collateral Writing & Development Website Content Social Media Strategy & Content Core Accomplishments Directed all PR efforts, including organizing press conferences, managing special promotions, serving as media spokesperson, managing celebrity appearances and writing media releases, sponsorship, and grant proposals. Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication and sponsor fulfillment. Successfully pitched and placed a remote feature on The Today Show, and won a Gold Award for the "Best Press Kit" from the International Festivals and Events Association (IFEA). Professional Experience President Jan 2006 to Current Company Name － City , State An independent marketing & PR practice helping SMEs meet their business needs. Conduct brand audits and develop results-driven business strategies to help clients define, manage and reach their business goals. Develop and execute integrated marketing communications programs, special events and PR campaigns for multiple clients in various industries. Provide creative oversight and development of key messaging, brand image, Web site content, and marketing collateral to effectively position clients among the media and their target audiences. Vice President Jan 2011 to Jan 2012 Company Name － City , State A Startup company formed to capitalize on a constitutional amendment in Honduras that allowed the creation of new cities with semi-independent governance systems. Developed strategic marketing communications campaign and multi-cultural messaging for key audiences and international media to facilitate cross-national communication and ensure global awareness of the project. Created innovative community relations program and bi-lingual presentation to engage and nurture relationships with Honduran president and government officials, business leaders, and select media in Tegucigalpa. Managed vendors and provided creative oversight for brand development, logo, Web site development and content, and PR partners in Central America. Director of Brand Jan 2004 to Jan 2007 Company Name － City , State A full service marketing agency, offering public relations, advertising, and design. Developed brand strategy and award-winning PR campaigns for the agency and its clients in the fields of healthcare, financial services, sports marketing and business to business services. Managed the PR staff and budget, and worked closely with company president to position and launch their sports marketing division. Improved company's market position by successfully introducing and managing the market planning and RFP processes for agency clients. Continued. Director of Public Relations & Agency Associate Jan 2000 to Jan 2004 Company Name － City , State Worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the US and Middle East & North Africa (MENA). Helped company expand from vertical to horizontal markets by conducting a brand audit, brand and positioning refresh, identifying and developing profit centers, standardizing event and sponsorship structures, and favorably positioning the chamber in the international media. LINK Led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly 40 million media impressions globally for The US-Arab Economic Forum's flagship event. Worked with participating foreign ministries and government officials from the Middle East, and, the US state department and homeland security, as well as dozens of c-level executives of Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile and others. LINK Developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium Ford Field in Detroit. Created and executed a Tasting Event targeted at non-sports related conference and special event planners which generated a total of 400 leads, and resulted in nearly $5 million in revenue booked within the first six weeks after opening. LINK Page 2 of 2 Professional Experience, cont. A full service marketing agency, offering public relations, advertising, and design. Developed effective communications strategies and PR campaigns for multiple events and clients in the government, economic development, travel and tourism and education sectors. Grew the PR division and staff by managing department budget and goals, leading client presentations for new PR business pitches and RFP's, and developing a media training program. Collaborated with multiple teams within the agency to integrate marketing efforts with PR, and was appointed to an Agency Associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners. Publicist & Director of Marketing Jan 1996 to Jan 2000 Company Name － City , State A private agent and lawyer representing the careers of select professional athletes. Served as primary media contact, publicist and image strategist to shape and protect the brand images of World Figure Skating Champion Michelle Kwan and Olympic Gold Medal Gymnast Mary Lou Retton. Managed all details of public and media appearances including TV appearances, book tours, photo shoots, press conferences, and commercials, and developed all marketing collateral, videos, media kits, book excerpts, scripts and speeches. Successfully pitched Michelle Kwan for People magazine's "50 Most Beautiful" issue, and two issues of Sports Illustrated's exclusive Father's Day Issue. Director of Public Relations Jan 1992 to Jan 1996 Company Name － City , State A special events company of 10 full-time employees and 1400 volunteers who producing Michigan's two largest civic events: America's Thanksgiving Parade and the International Freedom Festival & Fireworks, each attracting well over a million people. Education Master of Science , Administration Business, Marketing Central Michigan University － City , State Administration Business, Marketing Bachelor of Applied Arts , Journalism & Public Relations, Broadcasting Journalism & Public Relations, Broadcasting Skills photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development and content, Web site content Professional Affiliations National Association of Women Business Owners Public Relations Society of America Adcraft Club Michigan Festivals & Events Association International Festivals & Events Association

SOLUTION DESIGNER Career Overview Solutions-oriented Consultant possessing a unique combination of skills, including Pre-Sales, Business Analysis, Project Management and applications development experience in multiple top-tier ERP Systems. Qualifications Technical Project Management ITIL Intermediate Certifications Systems Implementation Large-scale systems Client Facing Pre-Sales Solution Selling Business Process I mprovement Accomplishments Proven track record building, managing and leading multi-disciplinary teams across various domains and skill levels Created a comprehensive business development strategy and change management program for a global ERP implementation Project Manager, with over 4000 hours of experience, on various Information Management and Communication projects Exceeded sales quota by 5% in assigned territories by providing Pre-Sales support to internal and external customers Led the successful full life-cycle of multiple ERP implementations as Lead Functional consultant Cultivated cross-functional communications through the creation of strategic relationships Work Experience Solution Designer 02/2014 to 02/2016 Company Name City , State Designed and delivered management value added consulting and strategic technology infrastructure solutions for the Air Transit Industry market space Technical Project Manager for the implementation of over 300 CUSS (Common Use Self Service) Kiosks and supporting IT infrastructure for a major discount airline at twenty-two airports valued at over $5M Technical Project Manager for the development of new technologies and platforms, such as PaaS and SaaS, to help solve technical challenges or limitations in clients' infrastructure Developed workload based staffing standards to determine proper manning levels for proposed solutions Created Professional Continuum for 500 employees assigned to the SITA Service Group (SGS) Managed multiple application development projects using Agile development methodology Developed strategic relationships with 3rd party providers Fixed bugs as they were encountered. Worked with product designers and product managers to design user interactions in applications. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Established requirements for new systems and modifications. Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks. Gathered and analyzed performance metric data. Gathered and analyzed performance metric data. Analyzed and created new configuration for packaged software to meet business and system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Served as operating system expert, providing technical support for entire organization. Prepared technical architecture proposals for enhancements and integration of existing third party software systems. Tested features across various browsers. ​​ Pre-Sales Consultant 10/2012 to 10/2013 Company Name City , State Worked directly with C-level managers to gather and understand business strategy and requirements Defined project scope and deliverables to support project goals in collaboration with all stakeholders Analyzed and documented requirements for enhancements to business processes Defined detailed business requirements and functional specifications using Agile methods Partnered with implementation teams to ensure proper translation of business requirements into software changes Provided pre-sales support for accounts ranging from $200K to $5M Provided training to implementation teams, including the development of on-boarding material Information Technology Specialist 05/2009 to 06/2012 Company Name City , State Technical Support Chief Functional Consultant on the US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying out fit-gap analysis, process design, and integration testing Project Manager for the US Army's Integrated Personnel and Pay System-Army (IPPS-A) ERP implementation Identifying resources that included recruiting, on-boarding, training and developing required to support varied levels of program operations Worked directly with Stakeholders, SMEs and other key users to identify problem scope and escalate IT service outages Created statistical reports and performed Root Cause Analysis (RCA) in areas of responsibility Performed end-to-end incident management with responsibility for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Provided technical support for Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support for Information Management infrastructure throughout Afghanistan Provided technical guidance and direction to support suppliers and equipment providers on all information systems equipment for US Army, NATO and Coalition communication networks Collaborated in design and delivery of infrastructure required to support new IT solutions Responsible for the management of solution requirements and overall technical baseline control across the service lifecycle. Pre-Sales Management Consultant Inside Sales Representative 12/2005 to 09/2012 Company Name City , State Team Lead focused on implementing ERP software and creating common global designs with localizations for legal and regulatory requirements Prepared and presented technical proposals for clients. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs. Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices Managed and facilitated client workshops to gather "as-is" and "to-be" business requirements, performed gap analysis, Integration/User testing and configuration Provided pre and post-sales support, configuration, and training in the SAP Practice Facilitated discovery sessions and customer focus groups for ERP sales opportunities Communicated technical design requirements to implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) to support the needs of clients' deployment strategies. Chief Warrant Officer Two Information Services Technician 12/1992 to 08/2014 Company Name City , State Performed system integration and administration on both tactical and strategic networks, including routers, switches, and various satellite and microwave communication. Managed Network Operations Center (NOC) and provided multi-level support to end users. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process. Provided base level IT support to company personnel. Education and Training ITIL Foundation v3, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service Operations, ITIL Intermediate Certificate in Service Transition, ITIL Service Capability: Service Offerings and Agreements, CompTIA Security + Master of Arts : Organizational Leadership Columbia Universtiy City , State Advanced coursework in Organizational Management Bachelor of Science : Industrial Technology & Education Montclair State University City , State Coursework in Information Management and Business Administation Minor in Education Skills Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops

APPAREL PRODUCTION MANAGER Executive Profile Creative Apparel Production Manager adept at product development design change and cost tracking to adhere to budgetary guidelines. Proficient in the use of design software to further expedite project completions. Specialize in applying creative approaches to design while managing daily production staff activities. Professional Experience August 2013 to Current Company Name City , State Apparel Production Manager Set production schedules and established production specifications. Checked finished apparel for size accuracy. Performed fabric tests to ensure quality compliance. Oversaw daily facility activities. Ensured that all facility maintenance procedures were followed. February 2009 to August 2013 City , State Apparel Production Manager Reviewed production sketches. Periodically updated production specifications. Set team objectives. Addressed quality control issues. September 2006 to November 2008 Company Name City , State Apparel Production Manager Reviewed equipment performance reports. Maintained contact with clients to ensure timely fulfillment of orders. Prepared purchase orders invoices and budget reports. Routinely inspected staff work areas. May 2005 to September 2006 Company Name City , State Apparel Production Manager Coordinated with other offices to ensure consistency in apparel production. Set monthly production quotas and tracked production in real-time. Oversaw inventory of fabric and related supplies. Prepared sales samples per client requests. Education 2005 University of California City , State Bachelor of Science : Applied Management Applied Management 2009 University of California City , State Bachelor of Science : Business Administration Business Administration Want more? Check out our other examples. See More Examples Skills Adobe Photoshop, budget, client, clients, design software, facility maintenance, inventory, multitasking, product design, quality, quality assurance, quality control, real-time, sales

VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs. Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required. Shares opinion and ideas freely, and willing to support other team members in succeeding. Good technical skills with understanding of network wireless technical concepts. Eager in learning new concepts quickly. Friendly demeanor that is easy to work with and approachable. Excellent communication and negotiation skills. Ability to work with key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. 1.5 years of Network Level Testing. Over 3 years of experience as an LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team. Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans. Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes. Led numerous major CDMA and 1xEVDO cell software releases for FOA. Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release. Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 to February 1964 Company Name － City , State Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests. Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City , State Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10. Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project. Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system. Project managed all activities in preparation of the FOA and during FOA. Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality. Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network. Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules. Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes. Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings. Work directly with customer documentation teams to develop high quality customer documentation. Construct daily project status reports shared with senior management and the customer. In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network. Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results. Collaborate with product management in the planning and implementation of the FOA deployment. Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary. Support multiple internal teams for optimization & troubleshooting of field issues. Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization. RF Optimization Engineer September 1997 to May 2000 Company Name － City , State Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations. Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data. Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance. Achievements Above and beyond award for FOA Project: This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time. Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface. Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award. Diversity Day 1999 Hands Across the World Certificate of appreciation award. Education Bachelor of Science : Electrical Engineering , November 1997 Milwaukee School of Engineering － City , State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp Languages Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect) Skills 3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation

FINANCE DIRECTOR Professional Summary Results oriented, dependable and motivated professional with 15 years of various experience in the field of accounting, payroll, tax, procurement and administration. Desires a challenging role in business processes. Core Qualifications General and Tax Accounting Account reconciliation Budget forecasting expertise Financial statement analysis Compensation and benefits administration System implementation Inventory systems Poilcy/program development Certified Public Accountant (Philippines) Proficiency in Oracle Financials, Microsoft Office, Microsoft Dynamics, Peach Tree Accounting. Strong organizational skills Analytical skills Flexible team player Staff development Supervision and training Problem resolution Schedule management Strategic Good listener Customer relationship Service Orientation Experience Finance Director June 2003 to January 2014 Company Name － City , State Manage all aspects of accounting operations, overseeing day to day transactions related to general ledger, accounts payable, accounts receivable, fixed assets, cash accounts, payroll and purchasing. Reviews financial statements. Reviews results of operations and ensures proper reporting to program head to understand revenue and cost drivers and define appropriate reports for monitoring improvement. Prepares project pricing and budget. Develops financial models for comparative analysis of vendor proposals, compensation package, client pricing and budget proposals. Manages cash flow. Signs checks based on assigned approval authority. Manage the maintenance and creation of corporate accounting, payroll and purchasing policies. Ensuring that all records are maintained in accordance with GAAP and IFASB. Handles external audits and regulatory exams. Reviews and approves payroll. Regularly reviews template of employee contracts and benefits to ensure that it is updated based on approved compensation package and labor requirements. Assisted in job grading projects. Reviews and approves purchase orders based on assigned approval authority, recommends approval of capital improvements and purchases recommending board approval. Develops team members by setting objectives, providing performance reviews and coaching. Monitors team adherence to department scheduled reports and deliverables and control procedures. Manage external relationship with banks, auditors, lawyers, vendors/service providers and government representatives. Assisted in due diligence for company acquisitions. Handled implementation of accounting system. Reviews contracts with vendors and ensures coverage of all discussed clauses. Acts as the Corporate Secretary signing the minutes of Board of Directors meetings. Finance Officer October 2000 to May 2013 Company Name － City , State Prepares financial statement of regional headquarters. Consolidates financial statement of companies and reports to the higher management. Reviews financial statement and schedules of operating company. Provides variance analysis against approved budget. Manage cash flow and projection. Oversee preparation of client invoices and supporting documentation. Ensure compliance of billings with contractual terms. Ensures timely payment to vendors. Preparation of tax schedules, returns, information and other regulatory reports. Prepares payroll and tax documents of higher management. Reviews regular payroll and tax documentation. Maintains regular review of accounting policies, ensures proper implementation and creation of new policies in case of need. Handles performance review and coaching of the accounting team and payroll teams. Regularly coordinates with other departments on support required from the accounting team. Maintains relationship with banks, government agencies, clients and service providers. Handles coordination with auditors, lawyers and consultants on regular audits and legal matters. Accounting Staff January 1999 to October 2000 Company Name － City , State Prepare invoices and follow-up on payments. Prepare payments to vendors. Prepare tax returns and other regulatory reports Process payroll. Handles bank transactions. Handles bookkeeping and preparation of financial statements and schedules. Education Bachelor of Science : Accountancy , 1997 Miriam College Foundation Inc － City , State , Philippines Accountancy Professional Affiliations Philippine Institute of Certified Public Accountants (PIPCA), member 2000 - Present Skills Accounting, accounting system, accounts payable, accounts receivable, acquisitions, benefits, billings, bookkeeping, budget, cash flow, coaching, contracts, corporate accounting, client, clients, documentation, drivers, due diligence, external audits, financial, develops financial models, financial statements, prepares financial statement, fixed assets, general ledger, government reports, prepare invoices, legal, meetings, Microsoft Dynamics, Microsoft Office, Monitors, Oracle Financials, payroll, Peach Tree, performance reviews, policies, pricing, proposals, purchasing, variance analysis, budgets, managing cash flow,

OPERATIONS MANAGER Skills Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years) Experience 07/2016 to 12/2016 Operations Manager Company Name － City , State Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, supported Chief Operating Officer with daily operational functions. 08/2016 to Current Operations Manager Company Name － City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, increasing sales level by 70% in 2016  Consistently met and exceeded department expectations for productivity and accuracy levels. Maintained sales record of 20% 6 months in a row. 06/2015 to 12/2015 Administrator Company Name － City , State Directed marketing initiatives, forecasted needs and adjusted future plans, created professional business presentations, maintained detailed administrative and procedural processes to improve accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between. Education and Training 2016 Bachelor of Science : Sports Management George Mason University － City , State Sports Management Interests John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp Skills administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning Additional Information Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an educational and professional background in sports management and sports communication. Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA Authorized to work in the US for any employer AWARDS John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile To apply over 22 years of experience as an exceptional Director of Business Development, to manage personnel and resources by utilizing financial and strategic analysis. To apply logistical support, and budget analysis skills to enhance management. To enforce departmental policies, goals, procedures and objectives through communicating in writing and orally with subordinates, and executive management. To apply years of leadership experience and vast amounts of financial responsibilities to maintaining a district's bottom-line. Top Secret Skill Highlights Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force and Outlook Professional Experience Director of Business Development , 07/2010 to 02/2015 Company Name － City , State Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers. Excellent communications skills written and orally especially under pressure. Ability to forecast future issues through ongoing strategic analysis. Prospect for new sales and manage current and pending sales in the amount of over $1M. Maintain relationships with Client Government Sales Management to ensure strategy and sales objectives are identified and plans developed for the sales year. Ensure all relevant Human Resources and policies, procedures are followed. Establish and oversee the implementation departmental policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary. Analyze day to day business activities ensuring efficient and effective services. Supervise budgets for maximum Return of Investment (ROI). Negotiate business transactions for the company in the amount of over $1K. Ensure adherence to all Health, Safety and Environmental policies and procedures. Experience in fracking. Exercise confidential information policies, procedures and regulations that governs employee and employer confidentiality. Apply general business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Utilize general principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Apply relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Manage sales pipelines from beginning to end and follow push through sales. Represent companies such as; Scott Safety, Honeywell First Responders Product, Hurst Jaws of Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics. ACCOMPLISHMENT: Maintained sales of over $5M for the last three years. Supervisor: , Hours Worked/40Wk. Senior Airfield Fire & Emergency Services Officer , 06/2009 to 07/2010 Company Name － City , State Performed hiring, training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment of over 40 personnel. As a senior executive set polices, assigns priority for future program objectives, direct improvements to equipment and distributes equipment among subordinate commands. Evaluated new trends for policy development and for further inquiry and study to establish new methods for eliminating or controlling serious hazards to life and property. Further conduct independent and joint risk management studies for exercises and assist others with risk management decisions. Supervisor: Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk. Aircraft Rescue and Firefighting Officer , 06/2008 to 06/2009 Company Name － City , State Managed 24 hour operations of (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, and (3) Gators equipped with Wild land firefighting attachments. Supervised and directed the coordination of cross training with 10 Department of Defense fire Stations which provided over 60 hours of instruction to more than 140 fire fighters. Initiated a funding request for an additional $57K to source deficiencies. Managed a budget of $120K budget to support fire suppression operations. Supervisor: Major Carl Kuga Contact: Yes: (910) 581-2025. Manager Airfield Fire & Emergency Services Officer , 06/2006 to 06/2008 Company Name － City , State Managed over 200 Marine Firefighters with budgeting, operation, training and mutual aid agreements at each subordinate unit's location. Managed 10 Fire Fighting apparatus' 8 fire suppression systems, and 6 rescue vehicles. Managed and oversaw $35K worth of Emergency Airfield Services assets. Supervisor: LtCol Manlee Herrington, Contact: Yes: (808) 256-4295, Hours Worked/40Wk. Airfield Fire & Emergency Services Officer , 08/2004 to 03/2006 Company Name － City , State Deployed to Operation Iraqi Freedom and held the billets as the Chief of Firefighting operations for over 20 airbases in Iraq. Managed and supervised 100 Marine Firefighters in day-to-day operation in support of flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC. Managed over $100K dollars of firefighting assets. ACCOMPLISHMENT: Identified a deficiency and justified the purchase of over $1.5K worth of firefighting assets. Managed and preformed the duties of the on scene Commander for a 2K gallon fuel fire. Supervisor: Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk. Education Bachelor of Fire Science : 8/15 Thomas Edison State College － City , State GPA: GPA: 3.37 GPA: 3.4 Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement and assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch and Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials and Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course Professional Affiliations Veterans of Foreign Wars, SATS/EAF Association, Marine Corps Association, Skills Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written

SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline ­ Electronics/Communication Year of Graduation ­ 2010 Training and Certifications Course Period Institution ITIL ­ ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server

HR PAYROLL/ ACCOUNTING REPRESENTATIVE Summary Diverse experience in Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food & Beverage, Construction and Ironworks. Outstanding organizational ability with attention to detail, while balancing multiple projects in fast-paced environments with excellent interpersonal and communication skills. Demonstrated ability to gain customer trust and provide exceptional service, leading to increased repeat and referral business. Excellent leadership and motivational skills, with exceptional ability at problem solving and resolution. Highlights Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, and other internal programs related to A/P & Payroll. Excel spreadsheets Meticulous attention to detail Workers' compensation knowledge Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing and coding Accomplishments Finance Skills Originated new business through professional networking, loan reviews and marketing. Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales. Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Produced more account reporting data than required by taking on additional duties. Researched and resolved billing problems that had been previously missed. Experience Company Name City , State HR Payroll/ Accounting Representative 11/2008 to 11/2011 Assisted in all payroll duties including but not limited to: accounting for all employee hours worked, time off requests, STD, leave of absence, etc. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed payroll and time and attendance systems. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. Responded to employee inquiries regarding payroll and timekeeping. Onboarded new employees in the time reporting and payroll systems. Processed rehires, transfers, terminations, garnishments and withholdings. Accounts Payable ​ Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Verified details of transactions, including funds received and total Calculated figures such as discounts, percentage allocations and credits. account balances. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Company Name City , State Financial Relationship Specialist Provide professional and prompt financial services to all members and potential members in a sales and service culture, while continually educating members on credit union products and services in relation to the members' needs. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed sales referrals and promoted bank services and products, resulting in branch sales increase. Open new members' accounts, CD's and IRA's. Originate and complete member consumer loan applications and close loans that have originated outside the in-store branch. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Trained employees on cash drawer operation. Perform financial transactions, efficiently and accurately by providing accurate account information using accounts security procedures and recognizing accounts flags, etc. Assist with vault cash and originating and scoring member loans as needed, and assures the Credit Union's interest is protected and liens to be filed can be perfected prior to disbursals of loan proceeds. Company Name City , State Trainer/Server 05/2008 to 12/2008 Ordering and serving the customers with excellent service. Finding solutions to customer related issues. Insuring that all duties at the closing and opening of the store were done correctly. Assist in training new recruits. Company Name City , State Counter Supervisor 09/2006 to 07/2008 Assist Manager with all visuals for entire store. Responsible for delegating and planning daily staff workflow, in the absence of the store manager. Compile store merchandise and inventory reporting. Respond to customer inquiries and provide excellent customer service. Provide exceptional support in the areas of operational, sales and team management, and assist with special projects as required. Education Associates : Business 1998 Blue River Community College Business Bachelors : Business Finance 2016 UMKC Business Finance Skills Analytical and Statistical reporting  Public Speaking Excellent Interpersonal Skills

LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS •Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers. •Led the NASA effort (in concert with Northrop Grumman Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system. •Generated requirements for workmanship, functional test and environmental test for Science payloads planned for installation on the Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed to NASA "Tiger Team” to fully develop, reclassify and cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review. •U.S. Army Commanders Award for Civilian Service, 1996 •Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel. •Developed new flight test techniques to determine compliance with a new frequency-domain based handling qualities specification. •Developed methods of assessing aircraft specification compliance using an engineering flight simulator. •US Army Commanders Award for General Excellence, 1987. Professional Experience 06/2006 to 01/2015 Lead Operations Engineer - Global Hawk Project Company Name － City , State Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration. Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers. Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace. Global Hawk Mission Director: Responsible for the overall conduct of Global Hawk missions in the Ground Control Station. Served as primary functional interface between payload specialists and Global Hawk aircrew. Assisted Global Hawk pilot in air vehicle systems operation. Performed as Mission Director on more than 150 Global Hawk missions.   Lead Operations Engineer for Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 to 06/2006 Operations Engineer Company Name － City , State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project to investigate structural deficiencies with MDA platform aircraft. Drafted the statement of work for the test effort. Coordinated and managed the funding. Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel. Developed or reviewed quality assurance specification requirements. Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems. Performed the conceptual design of pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks. Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings. Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks. Generated and managed System Requirements Verification Document 06/1996 to 01/1997 Senior Engineer Company Name － City , State Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems. Served as Government test monitor for contractor test programs. Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues. Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests. Analyzed flight test data. 10/1986 to 06/1996 Project Manager / Senior Flight Test Engineer Company Name － City , State Project Manager/Test Director: Project manager on 18 test programs. Prepared detailed cost estimates for all phases of program utilizing test requirements documents. Coordinated funding requirements with program sponsor. Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor. Established test milestones and schedule. Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel. Directed daily test operations. Directed preparation of test program final report. Briefed test results and recommendations to program sponsor, headquarters and contractors. Senior Flight Test Engineer: Flight test engineer on 36 programs. Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques to evaluate state-of-the-art systems. Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods. Wrote data-reduction subroutines in FORTRAN. Processed and reduced flight test data. Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications. Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs. Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation. Acted as flight test consultant to headquarters and contractors. Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices). 01/1983 to 09/1987 Flight Test Engineer Company Name － City , State Education and Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management for Executives (Resident Course), US Army, 1994 Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991 1982 Bachelor of Science : Aeronautical Engineering California Polytechnic State University － City , State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS

GENERAL MANAGER Professional Summary Manager with seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting & Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality environment. Skills Work History GENERAL MANAGER , 11/2009 to Current Company Name – City , State -Responsibilities: Reviewing correspondence & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no. of admissions every year. Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks. Responding to walk-in inquiries and inquiries over the phone. Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Liaison between all impacted departments to ensure proper communications and reporting practices. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Oversaw daily office operations for staff of [Number] employees. AN ADMINISTRATIVE ASSISTANT & PUBLIC RELATIONS OFFICER , 11/2003 to 08/2009 Company Name – State Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge. Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office. Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure. Feature American cultural notes. Provided Administrative Assistant to the General Manager. Organize the details of special events, travel arrangements, corporate agendas and itineraries. ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati by the Directors after a year's time due to my hard-work and dedication. Maintaining records and organizing files. Responding to reviews & correspondence. Drafting and Correspondence. Preparing presentation in Power-point. Assisting the managing Directors. Basic accounts and Administration. Plan Meeting and Events. Make Travel arrangements for the Director. Responding to multi-line phone systems & directing them to appropriate Departments. Company Name CENTER-MANAGER , 10/2003 to 09/2008 Company Name – City , State Oversaw daily office operations for employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Created company's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Planned and executed all aspects of office headquarter move. Managed executive calendar and coordinated weekly project team meetings. Prepared program operating budgets, budget reports and other financial performance reports. Education Bachelors degree : Law , 1 2000 MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY - Law Skills accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements

CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director of Finance April 2014 to Current Company Name － City , State Manage yearly budget process for Great Wolf Resorts. Oversee quarterly production of board book which is distributed to executive committee and owners. Analyze budgets, financial reports and projections for accurate reporting of financial standing. Proposed and achieved cost savings by reducing labor and operating expenses. Train and develop a group of analysts. Assumed ownership of forecasting and strategic planning. Developed annual budgets in collaboration with eleven properties and executive teams. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed an annual budget that grew 22.9% in 2 years. Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer. Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Managing team implementing a new budget and forecasting system. Senior Manager of Finance June 2013 to April 2014 Company Name － City , State Implemented labor management system. Manage financial analysts. Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner. Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Senior Manager November 2011 to June 2013 Company Name － City , State Created a Key-Performance-Indicator Dictionary for expenses. Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen. Worked with finance to create new forecast templates. Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements. Operations Analyst March 2008 to November 2011 Company Name － City , State Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge. Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner. Implemented monthly reviews with new companies. Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company. Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90. Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible. Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings. Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends. Worked with Corporate Directors of each Department to develop addhoc reports when needed. Budget and Reporting Analyst February 2007 to March 2008 Company Name － City , State Promoted to Budget and Reporting Analyst, a newly created position. Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast. Maintained Excel based forecasting templates and Income Statements. Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting. Worked with each lodge General Manager and Director of Finance during budget season. Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge. Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity. Staff Accountant May 2006 to January 2007 Company Name － City , State Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations. Interact with companies with whom GWR has joint ventures with to ensure accurate financials. Worked as a team to start Dictionary of Expense Accounts. Took on a more active role in monitoring of fixed assets. August 2004 to May 2006 Company Name － City , State Enter payments into system, cut checks communicate with vendors, and review weekly aging. Cut five hours of work per week through better organization of Accounts payable. Identified areas of opportunity for savings and helped follow through on procedures to keep spending under. control. General Manager August 2002 to July 2004 Company Name － City , State Promoted to Regent Street McDonalds to improve its rating of F to an A. In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million. In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%. Supervised 40 new crewmembers and new nine managers. Over saw hiring, training, and firing of employees. Did annual reviews on all managers and supervised crewmembers' review. Prepared yearly budgets, these budgets were reviewed and updated monthly. Education MBA : Accounting , 1 2009 Lakeland College － City , State Accounting Bachelor's Degree : Accounting Upper Iowa University － City , State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning

ENGINEERING MANAGER Summary Versatile bilingual Electronics and Instrumentation Engineer with multi industry experience of + 9 years demonstrated ability to lead an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner. Highlights Fluent in Spanish Strong decision maker Work well under pressure Initiative to work independently EIT License in process Autocad and SAP user Python and Labview training ASME and OSHA training Experience 05/2014 to 07/2016 Engineering Manager Company Name － City , State  Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects. Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV. Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP. Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop. Technical support for the manufacturing shop. Implemented department procedures and forms. Evaluated performance of supervisees at the end of year and keep track of vacations/sick days. 03/2012 to 05/2014 Instrumentation Engineer Company Name － City , State Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget. Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes. Developed datasheet formats for instruments. 05/2010 to 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City , State Oversaw the internal and outsourced manufacturing of new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time. Designed PCB using Altium Designer for a Testing fixture for ID discrimination/deformation sensors Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation. Performed root cause failure and troubleshooting of sensors. Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer 01/2007 to 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City , State Designed the PCBs of two mosquito control box and a solar powered electronic pesticide. Collaborated with software engineers  to specify the product , estimated material, build a prototype , testing and release it to production. Troubleshoot and repaired PCB manufacturing in-house Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ). Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project) Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 to 01/2007 Project Engineer /Electrical Design Engineer Company Name － City , State Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine. Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated. 01/2004 to 12/2005 Professor Assistant and Labview programmer Company Name － City , State Provided training of Labview to Engineering Students. Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework. Education 2005 Master of Science : Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City , State , México 2003 Bachelor of Science : Electronics Engineering in Instrumentation and Control Instituto Tecnologico de Chihuahua － City , State , Mexico Skills Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner

PRESCHOOL TEACHER Professional Summary Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment to quality and service Profit enhancement Employee hiring and retention Work History Preschool Teacher February 2010 to August 2015 Company Name - City , State Collaborated with teachers to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented projects which resulted in positive outcome . Supervisor February 2004 to January 2010 Company Name - City , State Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Provided coaching, mentoring, and consultation to staff to enhance staff development. Worked directly with retail vendors to achieve excellent customer service. ​ Team Member January 2001 to March 2003 Company Name - City , State Supervised and coordinated dining room activities and employee schedules. Set-up and operated line for birthday parties. Education Chattahoochee Technical College Current City , State Associate of Applied Science : Business Management Valdosta State University City , State Business

CARPENTER Summary Carpenter Foreman Position where I can effectively utilize my expertise and skills. Highlights Thorough knowledge of safety practices and occupational hazards related to construction work. Solid understanding of supervising, planning, delegating, and performing tasks Remarkable ability to comprehend, blueprints, drawings and sketches Certified rigger and signal person Proficient with welding and cutting Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell Possess knowledge and ability to use the following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA PROFESSIONAL references Experience 10/2015 to Current Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. 08/2015 to 10/2015 Foreman Company Name － City , State Complete company required or regulatory documents such as DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc. Supervise, mentor and coach craft personnel Direct work of assigned crew to meet daily schedule Understand production schedule and adjust daily work to meet schedule Perform on-site coordination of manpower, materials and equipment Request material needed for scope of work Read, understand and interpret plans and specifications as required and check work according to specifications Maintain high level of safety and adherence to all safety policies and procedures for craft personnel and subcontractors Present safety topics at meeting when required Knowledge and understanding of prevailing wage rules Ensures workers for each task are fully qualified to perform assigned duties Coordinate sub-contractors onsite Maintains knowledge of company values and strategic plan Perform additional assignments per management's direction. 08/2014 to 08/2015 Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. Education High school diploma Byron High School － City , State Associate degree (A.S Rock Valley College － City , State Additional Information 2 Skills blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding

SALES ASSOCIATE Highlights Computer Proficiency Client Relations Experience Sales Associate October 2014 to Current Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Sales Associate March 2014 to February 2015 Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Team Member/Cashier February 2013 to December 2013 Company Name － City , State Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Administrative Assistant/Receptionist August 2011 to January 2013 Company Name － City , State Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule Education BA : Communications , 2018 University Of Phoenix － City , State , US BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018 Professional Affiliations Team Member/Cashier Presentations team conferences Skills And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations

737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University - City , State Bachelors of Science : Industrial Engineering 6 2014 University of Washington - Industrial Engineering Project Management Certification - Stevens Institute - Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops

BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic communicator who consistently exceeds goals and expectations. Skills Brand development Analyzing market trends Established track record of exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 to Current Business Development Executive State Responsible for growing Ceridian's business throughout the Canadian Enterprise Market Collaborates with internal stakeholders to develop strategic GTM Works with internal marketing team to develop campaigns for the targeted market Manages the introduction of new programs and/or features within Ceridian to consumer base Conducts market research, profiles customers, makes presentations and participates in sales calls and marketing events to establish customers and determine market segment revenue potential Develops and implements marketing and sales strategy for securing and/or increasing market share, sales and profit Participates in quarterly QBR's. Company Name November 2015 to January 2017 Solutions Analyst City , State Reviewed new customer orders and manually enter data into SAP. Processed transactions pertaining to designated vendor. Provided information and guidance on vendor products and programs. Company Name October 2012 to October 2015 Product Marketing Specialist City , State Owned the communication of Vendor Partner business strategy to internal partners (Sales, Purchasing, and Marketing Services) Consumer and sales rep marketing at 5LINX convention seminars including marketing, branding and consumer relations. Met and interacted regularly with Vendor Partner reps, management, and executives to make formal presentations on product trends, performance, profitability and results of product line promotions Assumed leadership role in the department and vendor meetings on assigned projects. Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State Created publications that were focused on key business sectors reaching corporate-level executives worldwide. Delivered content through print and online media. Developed and maintained long-term relationships with vendors and clients. Consistently hit and exceeded sales goals. Built strong client relationships and provided value-adding services. Developed sales strategies and negotiated and closed profitable projects. Education and Training Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate

DIRECTOR OF SOCIAL MEDIA MARKETING Executive Profile A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions. Professional Experience 10/2011 to Current Director of Social Media Marketing Company Name － City , State Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated). Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone. Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con. Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction. Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy. Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos. Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%). Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale). 09/2010 to 09/2011 Director of Digital & Interactive Marketing Company Name － City , State Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions. Accountable for budget creation, strategic planning proposals and client reports. Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award). Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime. 04/2004 to 08/2010 Director of Marketing Company Name － City , State Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy. Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E. Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising. Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con. 01/1999 to 01/2003 Brand Manager Company Name － City , State Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights. Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet. Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%. Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million. Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania. Education 2003 Bachelor of Science : Business Management with Marketing Emphasis University of Phoenix 1995 Film & TV Production Columbia College

CREATIVE GRAPHIC DESIGNER Summary After reviewing your post with much interest, please take into consideration my qualifications and work experiences in your search. As an exceptionally versatile Graphic Designer/Artist, with 19 years of expertise in marketing, advertising, packaging and publishing; working for a variety of industries in medical, education, B2C and Corporate. My objective now, is to find a position that will utilize my abilities, challenge and expand upon my creativeness and knowledge; while I provide my artistic assets in art and design to the benefit of an organization such as yours. My skill set includes designing from concept all the way through to production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books and more. Utilizing Adobe CS6, Acrobat Professional and I-Books Author. In addition to, Microsoft Office, various databases, time management and soft-skill applications on both Mac and PC operating systems. From the School of Visual Arts, I received a Bachelor of Fine Arts with a major in Illustration and a minor in Computer Arts. I am a resourceful, reliable self-starter; whether collaborating within a team environment or working independently with minimal supervision. Every assignment big or small is performed with a love for art and design from start to finish and attention to detail and deadlines. If you are interested, please call to further discuss my qualifications and how I may be a valuable future member for your team. Skills Children's Trade K -12 Book Packaging Medical Publication Product Packaging  Advertising Trade Show Graphics Catalogs & Brochures Presentations & Hand-Outs Experience Creative Graphic Designer Apr 2006 to Feb 2016 Company Name － City , State • Primarily, design new speculative advertising and/or enhance existing campaigns for small to mid-size business clients for publication in directories, magazines, mobile apps and direct mailers • Verbal/written communication with clients, media consultants to present and/or springboard design idea • Routinely support Marketing and Sales division by creating collateral and training material; such as, posters, presentations, invitations, photography, awards and handouts • Utilize LiveMeeting and Webcast to brainstorm, present or troubleshoot any design issues with staff and/or clients Graphic Designer - Contractor Feb 2002 to Mar 2014 Company Name － City , State • Facilitate creative design from start to finish for all of the company's promotional, marketing and visual needs • Collaborate with marketing on concept, design and schedules for advertising, marketing materials, trade show graphics • Communicate with publishers, digital and print vendors on behalf of the client to confirm work delivered by pub dates, monitor and assure quality, troubleshoot and resolve any design and digital or print issues as they arise ​ Freelance Graphic Designer Feb 2005 to Mar 2006 Company Name － City , State • Design, layout, illustration and production of feature articles, monthly articles, contents page, infographics, charts and graphs for 3 monthly medical journals and Pharma-sponsored quarterly supplements  • Liaison with medical editorial director and department, art director and graphic designers to assure journals and supplements are completed by monthly pub dates Freelance Graphic Designer: Packaging Apr 2004 to Aug 2004 Company Name － City , State • Package design of licensed products and creating mock mechanicals of 3D displays for client approval • Technical illustration and enhancing existing Cad illustrations of products to appear in instruction leaflets • Design and production of specialized catalog inserts, product instructional leaflets and gift wrapping Freelance Graphic Designer/Artist Mar 2004 to May 2004 Company Name － City , State • Design board books for licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street and Nascar) • Composed cover art utilizing company's brand approved art templates, stylesheets, colors and artwork • Design seasonal feature catalog inserts for Reader's Digest Children Books catalogs and promo-brochures Education and Training Bachelor of Fine Arts , Sequential Arts (Illustration) 1999 School of Visual Arts － City , State , USA Skills 3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing and Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication

FLORAL DESIGNER Summary Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Highlights Inventory control  Employee scheduling Cash handling and banking Floral designer Organized Placing orders in person and over the phone Customer service Excellent multi-tasker Experience June 2013 to March 2016 Company Name City , State Floral designer Designed arrangements for wide range of events, which included wedding and corporate parties. I did all of the prep work as well. I kept the showroom clean and maintained properly for display January 2011 to December 2012 Company Name City , State Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs, as well as floral designing. April 2008 to August 2009 Company Name City , State Cashier Cashier main function. In addition helped unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. October 2002 to April 2008 Company Name City , State Manager/Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs, as well as design floral arrangements for the cooler display and for outgoing orders. Education Northwestern College City , State , Dupage Medical Assistant

ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 *Maintain golf carts and driving range Experience 03/2016 to 03/2018 Accountant Company Name － City , State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create and modify existing Excel documents Maintain and process payroll Maintain accounting system Perform month-end procedures and account reconciliations Create and modify existing journal entries Perform accounting data reconciliations and verifications Prepare and file 1099s, 941s, 940s, W-2s, and C-3s Pay payroll taxes every pay period using the Electronic Federal Tax Payment System (EFTPS) Roll over tax and fiscal years at year-end and perform all closing procedures Organize and prepare files for yearly audit. 06/2015 to 08/2015 Office Assistant Company Name － City , State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers for professors. 05/2014 to 08/2014 Assistant Company Name － City , State Maintain Excel spreadsheets. Education and Training Texas A&M Commerce December 2017 Masters of Science : Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor of Business Administration : Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts and driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year for exemplary academic performance in high school and maintaining 3.0 cumulative GPA in undergrad Zeta Zigga Zamma (20012 - 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) - Vacation Bible School helper Santa Gertrudis, Mexico (2006) - Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) - Prepping location for Army retreat, shared testimony with army men

CONSULTANT Experience 09/2016 to 08/2017 CONSULTANT Company Name － City , State Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension. Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis. Collaborates to present on "Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland. Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA. 01/2016 to 08/2016 GRANT PROJECT COORDINATOR Company Name － City , State Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant. Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals. Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Collaborated to resolve web-based training and survey accessibility problems. Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training. 07/2014 to 09/2015 PATIENT ADVOCATE Company Name － City , State Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis. Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients. Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant. Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments. 04/2010 to 04/2014 GRANT ACCOUNTS OFFICER Company Name － City , State Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment; Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs. Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail. Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget. Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues. Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals. Presented on "National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients" to Habitat for Humanity International administrative staff, contractors and developers. Awarded a Certificate of Appreciation from Habitat for Humanity International. 05/2009 to 09/2009 PROJECT CO-COORDINATOR Company Name － City , State Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant. Scheduled and supervised 12 data collectors at six sites. In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits. Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100. Evaluated program activities for compliance with organizational, state and federal guidelines. Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000. Education Doctor of Philosophy : Public Health Candidate Community Health Education Walden University TBD － City , State Public Health Candidate Community Health Education GPA: 3.3 2009 Master of Public Health : Community Health Sciences University of Illinois at Chicago School of Public Health － City , State Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4 2007 Bachelor of Arts : Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City , State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners. Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet Skills administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance

SALES Summary To obtain a challenging position with an organization that offers the opportunity for professional growth and where I can contribute my knowledge and skills to benefit your company. Experience Sales April 2013 to December 2014 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business.   Contacted new and existing customers to discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications.Negotiated prices, terms of sales and service agreements. Responded to all customer inquiries in a timely manner. Sales Associate January 2013 to April 2013 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate November 2012 to January 2013 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate March 2011 to October 2012 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate November 2010 to March 2011 Company Name － City , State greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Leasing consultant temp June 2010 to October 2011 Company Name － City , State Assisted in daily operations of an 800 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked with maintenance staff Prepared work orders. Leasing consultant January 2008 to January 2009 Company Name － City , State Assisted management in daily operations of a 250 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked directly with maintenance staff Prepared work orders. Owner , Manager January 2005 to January 2008 Company Name － City , State Responsible for daily operations of 100 seat restaurant Responsible for hiring/ firing of all employees Maintained daily/ weekly schedules Daily inventory of kitchen and bar supplies Oversaw all catering events Created business plan and marketing strategies Advertised Designed restaurant and menu Built client base. Education Diploma : Graphics Design , 2003 Lansdale School of Business － City , State , US Graphics Design Associates Degree : Office Operations Management , 2005 Lansdale School of Business Office Operations Management Pennsylvania Real Estate License : 2012 Schlicker Kratz R/E Institute Licensed Skills Ask, benefits, business plan, client, direction, features, firing, hiring, inventory, marketing strategies, Real Estate, sales, sales manager

VOLUNTEER FRONT DESK RECEPTIONIST,CANTEEN WORKER Career Overview I am a highly enthusiastic,self motivated, skilled and hardworking customer service oriented professional, seeking a position as a costumer service representative in your company in order to contribute my organization, problem solving and strong communication skills to ensure customer satisfaction. Core Strengths Strong interpersonal skills Seasoned in conflict resolution Creative problem solver Courteous demeanor Energetic work attitude Telecommunication skills Typing skills (35 words) multiple phone handling Computer skills,Word Perfect POS Familiar with social sites,Twitter,Apps Consistently generated additional revenue through skilled sales techniques. Worked as Museum Attendant,Greeted large crowds of patrons upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. proficiency in Excel, Microsoft Software. Volunteered for Red Cross Hurricane Katrina Relief in Baton Rouge,Louisiana,2005 Who's Who Student Excellence, Baltimore City Community College,2004 VIP Math Tutoring program for . Baton Rouge Public Schools, 2008. Work Experience Volunteer Front Desk Receptionist,Canteen worker Mar 2014 to Nov 2014 Company Name - City , State Greet visitors and register all blood donors upon entry of building Answer calls and inquiry of blood drive and provide directions information blood donating areas Check ID of all non donor visitors, monitor security footage. Assisted in Canteen work by greeting donors after donating blood,engage them in conversation,monitor for dizziness,fainting,and weakness after donating blood. Maintained up-to-date knowledge of Red Cross donation policies,rules and regulation when registering new donors Musician and Choir Director Apr 2013 to Sep 2014 Company Name - City , State Direct the choir in the manner of compliments and support the worship agenda for the congregation. Select appropriate music for Sunday Morning and special religious service that may be called by the Pastor. Schedule weekly rehearsal for choir in preparation for church performance. Attend monthly meetings with board members to maximize church and choir membership Contact. Supervisor: Y Supervisor's Name: Evie and Dedra Mathews, Supervisor's Phone: 225-344-8930). Volunteer Security and Museum Greeter Jan 2010 to Jul 2012 Company Name - City , State Provide a visual security presence in the galleries of artifact collections and the special exhibit. Make hourly rounds to ensure the safety and preservation of the art and artifacts. Monitor entrance of visiting patrons while recording hourly activities in a daily log sheet.. Ensure secure conditions are maintained so as to prevent theft/or damage to art objects. Other duties are to greet visitors, answer questions and provide information and directions to the different areas of the museum. Assist in set up of special events Volunteer supervisor, Barbara Moir. Cotton Breeding Lab Technician Sep 2006 to Aug 2007 Company Name - City , State Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. cotton fiber to repeat the process of treating the seeds. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Dr J Myers, Supervisor's Phone: 225-578-2110). Organists Assistant Choir Leader Jan 2005 to Jan 2007 Company Name - City , State Assist the main choir director in leading worship music for Sunday services and special services. Substitute as director for adult and children choir Provide musical accompaniment for choir and congregation. Conduct choral weekly rehearsals to perform during services. Collaborate with director to organize and select music for Sundays. Or special performances, such as Easter and Communion. Provide church office personnel with appropriate information to include in church bulletin, Contact Supervisor: Yes, Supervisor's Name: Roosevelt Pryor, Supervisor's Phone: 225-343-0065). Student Anatomy & Physiology Laboratory Technician Dec 2003 to Jun 2004 Company Name - City , State Process and prepare animal tissue sample for student lab Worked as a team member performing cashier duties, product assistance and cleaning. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily shipping and receiving orders. samples from animals for class examinations, and laboratory courses Perform routine laboratory tests using written standard testing procedure. Responsible for routine quality control procedures such as recording temperatures of refrigerators, freezers that stores animal specimens Clean up after each lab session by washing, and if necessary, sterilizing tools, equipment, and supplies. Maintaining safety in laboratory area, equipment, supplies, and materials. Student Chemistry Lab. Technician Oct 2002 to Dec 2003 Company Name - City , State Took special orders by professor to meet the inventory of supplies Set up and prepare class demonstrations and experiments. Maintain Inventories, order and receive stocks materials, supplies, and equipment for the classes laboratory use. Prepare and dispense solutions and chemical materials used for lab classes which include reagents, chemicals, bases, acids and, buffers. Prepare unknowns for students to analyze. Issues and maintains records on materials loaned to students, instructors, and other departments; issues and maintains records on lockers Supervisor's Name: Prof. Dr.Fikire, Supervisor's Phone: (410)462-6842). Academic Student Academic Advisor Sep 2001 to Aug 2003 Company Name - City , State Interacted with Class instructors to schedule special exams for students Advise students regarding information, and academic requirements of a specific course program or major. Assist students in evaluating academic abilities, setting career goals. Prepare advising materials such as student information, and re. Light clerical, filing, and entering student data information. Contact Supervisor: Yes, Supervisor's Name: Joanna Bagg, Supervisor's Phone: (410)462-6024. Casino Shift Security Apr 1997 to Dec 1999 Company Name - City , State Attended local, regional and national trade shows for product development training as defined by the company Greet visitors, monitor and guard against illegal activities, theft and vandalism escort gambling hall money during transport from Gaming pit to scheduled destination. Follow the guidelines to effectively perform functions of the job. Respond to emergencies as needed by notifying local police and supervisor. Record security log on daily activities, coverage of assigned area as well as parking. Answer incoming calls,direct caller to appropriate persons Temporary Security Gallery Attendant Apr 1993 to Sep 1993 Company Name - City , State Patrol assigned galleries at the beginning and end of shift to maintain for complete inspection of the artifacts, collection on premises. Report to supervisors of any suspicious activities or medical emergencies. Greet Patrons and provide general information to visitors about the museum, such as operating hours, special events and exhibits,as well public facilities. Ensure visitors safe and pleasant experience. Check exhibits and displays and report if they are any displacement or damage. Worked also as a team member performing cashier duties, product assistance and cleaning. Front Desk Security Mar 1989 to Jun 1991 Company Name - City , State Front Desk Security Greet visitors,check ID,have visitors sign in,issue temporary visitor passes and valid parking passes. Monitoring entrance and, checking visitors, and employee's identification, inspect packages as well as sign for deliveries Watch for and report irregularities such as fire hazards, leaking pipes and if any Security doors are unlocked. Patrol areas periodically, examine windows, doors and gates to determine if area is secure Follow guidelines and appropriate procedures as specified in Security Handbook. Educational Background Bachelor's Degree , History International Studies 2008 Louisiana State University - City , State , US GPA: GPA: 3.0 12 Semester Hours History International Studies GPA: 3.0 Analytical Mathematic course that focus on Analyzing differentiation, integration and analytical functions. Relevant for analyzing and problem solving for Laboratory work. Geology Science and Lab course on Metric systems, Earth interiors, crustal Formations, Earthquake, and Volcanoes. Associate Degree , General Studies 2004 Baltimore City Community College - City , State , US GPA: GPA: 3.2 12 Semester Hours General Studies GPA: 3.2 Relevant Coursework, License and Certifications: Organic Chemistry Course and Chemistry Laboratory Statistical Mathematics and Algebra. Personal Interests Skills Customer service, art, clerical, doors, special events, filing, focus, French, L, machinery, director, materials, Mathematics, money, office, windows, personnel, problem solving, quality control, Read, recording, research, safety, cash handling Activities Art, painting,Illustration Composing and playing music; Piano Volunteer community events mentoring and tutoring math to Elementary school students Interior designing,study architecture,historic homes

DEPUTY PRINCIPAL Executive Profile Results-oriented and resourceful education professional with proven ability to effectively develop and implement educational strategies, policy and practices that improve student learning outcomes and benefit all stakeholders. Strengths in strategic planning, policy development, budget management, process evaluation, program development and grant management. Excellent at building relationships and managing by influence. Comprehensive analytical, strategic thinking and rapid problem-solving skills. Proven leader, approachable teacher and accountable team player. Tech savvy, highly proficient with Microsoft Office Suite and website development tools. Certified Lean Six Sigma Black Belt. Core Competencies Online Staff Training Employee Management Instructional Strategies Conflict Resolution Performance Evaluation Behavioral Management Project management Leadership/communication skills Human resources Employee relations Customer-oriented Professional Experience Company Name City , State Deputy Principal 06/2013 to Current Direct the organization, management, and daily operations of assigned campus 371 students; 35 staff members. Hire, supervise and evaluate all campus professional, administrative, and support staff. Ensure compliance with federal and state laws, State board of Education rules, and board policy. Prepare and submit the school budget and monitor expenditures according to administrative policies. Develop and implement information systems to track progress on campus performance objectives and academic excellence indicators. Establish and maintain a program of discipline that is supportive of the instructional program. Conduct conferences about student and school issues with parents, students, and teachers. Compile, maintain, and file all physical and computerized reports, records, and other documents required including accurate and timely reports of maximum attendance to requisition textbooks. Establish and maintain positive relationships with members of the community and ensure their continued involvement and support. Demonstrate professional, ethical, and responsible behavior. Serve as a role model for all campus staff. Perform other duties as assigned. Company Name City , State Director of School Improvement 06/2013 to 06/2014 Monitored district and campus progress in meeting and exceeding the standards of the accountability systems. Coordinated with special programs and departments to assure that all aspects of the accountability system are met. Coordinated assessment development and administration with departments and campus staff. Coordinated the completion and analysis of district assessments. Aligned federal and state accountability programs with district instructional program. Staff Development Directed, guided, and trained personnel at the district level and in all elementary, middle, and high school campuses in the analysis of assessment data, which includes local, state and national exams. Met regularly with campus leadership teams, district specialists, and directors to provide current information on the accountability systems. Provide campus leadership teams, district specialists and directors information on all assessments. Developed and implemented staff development activities/plans and training programs for targeted personnel, district wide and campus wide in the areas of state and federal accountability requirements. Kept informed of and comply with state, district, and school regulations and policies. Compiled, maintained, and filed all physical and computerized reports, records, and other documents required. Ensured campuses are provided operational flexibility and effectively implemented of all components of the school improvement process. Monitored the progress of improvement plans. Attended campus leadership meetings regularly or coordinate the work of other district personnel *who are responsible for attending campus leadership meetings. Company Name City , State Fraud Analyst 06/2012 to 11/2013 Analyzed suspicious activity on customers' accounts, identifying fraudulent charges and research account history for activity that may be lined to similar activity in other accounts. Monitored and analyzed fraud parameters and fraud prevention reports, reducing future loss by recommending solutions. Prepared charts and diagrams to assist in problem analysis. Reviewed and research daily reports to identify suspicious/fraudulent activity across all delivery channels (i.e. ATM, Debt, Credit Card, and On-line Banking). Identified high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures. Periodicly reviewed and testing of Card Service Reports and Fraud Detective software to ensure effectiveness in identifying suspicious/fraudulent activity. Responded and analyzed plastic card compromise alerts to assess the risk exposure, provide a recommendation to management, and timely execution of a block and reissue process. Maintained a working knowledge of the Falcon Fraud Neural Network Protected the confidentiality of all financial data relating to USAA Bank operations and its members. Reconciled and summarized fraud losses and operational metrics, communicating results to other departments and management. Completed database for Suspicious Activity Report (SAR) referrals. Analyzed and evaluates existing or proposed system parameters, formulating strategies and specifications for fraud software applications Company Name City , State Coordinator of College & Career Readiness 08/2009 to 06/2013 Oversaw Career & Technical Education related grant administration and reporting. Project managed Career & Technical Education related district improvement projects. Developed and facilitated curriculum, instruction and assessment support and professional development for all Career & Technical teachers. Assisted Career & Technical Education Teachers with data analysis, planning and student goal setting. Worked collaboratively with the Director for Career & Technical Education to plan, implement, and evaluate department instructional goals. Maintained knowledge of Performance Based Monitoring & Analysis System (PBMAS) guidelines to ensure district compliance. Integrated current research and effective instructional practices in campus support activities. Modeled the use of data to drive instructional decisions, including the use of the District Data Management System. Designed and implement an ongoing evaluation process focused on improving performance of Career & Technical Education programs that provide services to students with disabilities per Texas Education Agency (TEA). Company Name City , State Web Support Specialist 06/2007 to 06/2012 Assisted members on troubleshooting USAA.com website for banking,financial,investment,insurance and other COSA areas of need. Documents, tests, implements and maintains web pages and multimedia design using appropriate web publishing, editing and graphics applications. Implements design standards and styles that ensure a high level of design and coding efficiency consistent with current standards, laws, and trends. Serves as a client contact regarding web site maintenance and enhancements. Investigates web site issues and coordinates resolutions. Monitors and reports web statistics and makes recommendations to managers to improve visibility and usability of web site. Maintains technical expertise in web design tools and acts as technical resource for software in field of expertise. Company Name City , State Enterprise Business Operations Specialist 07/2005 to 06/2007 Assisted members with inquires regarding their checking, savings, credit card, certificate of deposit, and loan accounts. Assisted members with Telephone Bill Pay and Web Bill Pay inquiries including enrollment, making payments, account maintenance and researching payments. Serviced Consumer and Home Equity Loans including payments and extensions. Helped members setup their accounts to download into Microsoft Money and Quicken, and also paying bills through that software. Processed and provided instructions for official check request, transferring funds, credit card cash advances, ordering ATM cards, wire transfers and PIN. Processed payments for internal accounts. Registered members for USAA.com and assisted members with level II issues within the web site. Assisted members with PIN resets for the website and voice response system. Assisted members signing up for Electronic Document Delivery and how to navigate through the system. Answered questions fellow co-workers may have had in E-Commerce as a Hot-line Representative. Company Name City , State Deposit Sales and Services Specialist 10/2001 to 07/2005 Counseled members on bank products and services via telephone, identifying their needs and servicing existing accounts. Logged end of the month wire transfer tapes. Assisted members with preparation for deployment. Verified signature cards for new accounts and changes on existing accounts. Answered questions co-workers may have had in Deposit Sales & Service as a Hot-line Representative. Opened and established new accounts. Researched financial inquiries to meet the customers banking needs. Disputed withdrawals on accounts. Processed wire transfers, cashiers checks, official checks, transferring funds and credit card cash advances. Volunteered to help Consumer Lending and Home Equity Servicing during a system. Company Name City , State Human Resource Manager 01/1998 to 09/2001 Researched and evaluated management practices in the construction industry, training and development programs, leadership principles and employee relations. Managed human resource activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. Coordinated and facilitated, OSHA training, for new and current employees and, instructed classes to ensure employees stay in compliance with state and federal regulations. Maintained the work structure by updating job requirements and job descriptions for all positions. Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Prepared employees for assignments by establishing and conducting orientation and training programs. Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintained employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Completed human resource operational requirements by scheduling and assigning employees; following up on work results. Maintained human resource staff by recruiting, selecting, orienting, and training employees. Maintained human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Contributed to team effort by accomplishing related results as needed. Education Mid-Management Principal Certification : Leadership 2013 Lamar University , City , State , USA Master Certficate in Six Sigma : Leadership 2008 Villanova University , City , State , USA Certificate of Achievement in Lean Six Sigma Black Belt : Leadership 2008 Villanova University , City , State , USA Certification of Achievement in Lean Six Sigma : Leadership 2007 Villanova , City , State , USA Master of Arts : Organizational Management 2003 University of Phoenix , City , State , USA Teacher Certification : Education 2002 Southwest Texas State University , City , State , USA Bachelor of Science : Health Care & Business Administration 2001 Wayland Baptist University , City , State , USA Computer Skills Dreamweaver, Illustrator, Photoshop, Acrobat Pro, Photoshop Elements, Final Cut Pro, MS office, Mac OSX, Mac IOS

BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution. Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02/2016 to 04/2016 Bilingual Client Advocate Company Name － City , State Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral. Provide or arrange emergency transportation for incoming clients.  Complete intake procedures for each client, arrange for immediate needs of family.         Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.         Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files. 05/2014 to 10/2015 Conservatorship (CVS) Specialist Company Name － City , State Responsibilities: Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need. Assess families and create individualize service plans. Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child. Documenting casework activity. Monitoring parents, children, and other important individuals involved in the case. Follow up with professionals to monitor the families progress. Referred parents to services such as random drug testing and anger management, counseling, and others. Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Visiting children and parents at least monthly for one hour to see if needs were been met. Schedule weekly visits between parents and children and provide transportation. Complete numerous of different types of forms. Investigate through out the case. Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings. Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse. Utilize the State equipment such as assign laptop, printers, fax machines, and more. Conduct home studies Accomplishments: Basic Skills Development for CPS Conservatorship certificate Best Title IV-E intern of 2014 Successfully, managed approximately 40 cases of child abuse Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic. Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients. Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker. 01/2013 to 12/2013 Sales Assosiate Company Name － City , State Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by manager. Fast paced environment Cashier Leadership opportunities 12/2009 to 08/2012 Company Name － City , State Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders & answer telephone Education 2014 Bachelor : Social Work Texas Woman's University － City , State , United States President of Child Abuse Prevention Society (2013-2014) Member of Phi Alpha, national social work honorary society Selected for the honorable Dean and Chancellors' List Graduated with Honors (Magna Cum Laude 3.700 -3.899) Received paid internship with Child Protective Services (2014) Languages Bilingual Spanish/English

CONSULTANT Summary Building Design and Construction Manager Extensive management leadership in successful operations, devising strategies to measurably improve corporate profit. Adept at acquiring, developing and managing building construction projects across a wide range of project types. Expertise in executing the Work while managing staff and accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts and Negotiations, Building Design and Project Management. Experience 01/1996 to Current Consultant Company Name － City , State Expanded new business opportunities in Texas for Program Management firm. Developed contacts with Owners and Architects to develop relationships and solicit project possibilities. Provided Project Management and Cost Consulting Services to Owners and Architects on major Higher Education, K-12, and Healthcare Projects. Worked with Contractors and Construction Managers to reconcile Estimates, Schedules and Scope Changes. Advised Owners, Developers, and Lending Institutions in contracting with Architects, Engineers, Constructors and Subcontractors. Project involvement includes design and construction of educational, healthcare, apartment complexes, retail, hotels, office, and religious facilities. Range of project construction costs to $250 million. Identified numerous oversights and construction error on major Austin hotel project. As a fast-tracked scheduled project, a firm opening date of the hotel was necessary for convention bookings. Advised Owner on needed corrective measures, realistic costs/ schedules and worked with developer to implement solutions. Secured design/build projects for Clients with a satisfaction and being hired for their next projects without any competition. This was affected by thorough cost estimating, scheduling, great project management staff involvement providing up-front information to the client during the process. Worked with State of Texas Emergency Management on Disaster Relief to coordinate Applicants' efforts with FEMA. Developed matrix to manage information regarding status of all Non-Profit Organizations. Advised Applicants on solutions for corrective measures and how to implement them. 01/1986 to 01/2001 Principal Company Name － City , State Developed new business. Procured Design/Build, Competitive Bid, and Negotiated projects. Recruited all office and project staff. Managed all estimating, scheduling and operations of projects including healthcare, educational, retail, offices, religious, and technology facilities. Formulated proposal presentation, contracted with architectural/engineering firm to design/build major project and developed a joint venture partnership to perform the Construction. Client subsequently had firm build two additional facilities in State. 01/1986 to 01/2006 Principal Company Name － City , State Founded a new Architectural firm to address projects for Clients. Performed numerous projects as design/build contracts. Designed, documented and developed new projects. Contracted Engineering support for documentation. Projects included educational, healthcare, retail, offices, research and technology, and religious facilities. Designed and documented multiple industry projects for repeat Clients. 01/1984 to 01/1986 Branch Office Manager / Business Development Manager Company Name － City , State Launched branch office of major Construction Firm. Developed new business contacts, and in working with existing clients, expanded additional work on several projects as scope changed in business process. Education 1965 Architecture University of Houston － City , State , United States Architecture Post-graduate studies in City Planning, University of Houston (Houston, TX) Architect, State of Texas License #6624 Texas Residential Construction Commission Registration #41143 Professional Affiliations American Institute of Architects City of Rollingwood, Texas - Planning & Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012 Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board of Trustees 2004, Chairman. 2005 Volunteer Healthcare Clinic, Board of Directors, 2012-Present Skills Architect, business process, Competitive, Consulting, contracts, Client, Clients, design and construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling

DIRECTOR OF PRODUCT DEVELOPMENT Professional Summary Supervisory experience in the development and production of apparel sportswear. Experience in the management of sourcing, product development, production and technical design teams. Strong understanding of domestic and offshore sourcing. Extensive global travel for sourcing, product development, manufacturing and quality control.  Experience Director of Product Development July 2015 to April 2016 Company Name - City , State Conducted analysis to address production delays  which led to on time delivery of product. Successfully led key projects which resulted in proactive external communication with vendors and agents. Developed, designed and managed the production of posture and performance apparel for men and woman, ensuring fit and quality of merchandise exceeded company standards. Hired and managed new product team members. Managed all aspects of design and development through production, maintaining company timelines. Worked directly with domestic and offshore factories, ensuring quality and timelines were met to company standards. Sourced fabric and trims, developed new construction techniques and initiated new concepts for product line. Monitored multiple databases to keep track of all company inventory. Managed product development team, maintained WIP report and hired necessary staff as needed. Planned and executed purchase orders for seasonal product lines. Worked closely with cross functional teams, maintaining internal communication. Reported directly to the President of the company Sourcing Agent January 2010 to July 2015 Company Name - City , State Lead an independent consultancy to transpose client's inspirations into a finished,viable collection. Travelled domestically and internationally to source fabrics, trims and factories.  Generated tech packs and worked directly with factories to initiate the development process.  Managed each step of the pre production process, ensuring the quality and fit of the finished goods was achieved to the company standards.  Organized the client's sku plan to ensure the product line was merchandised to meet the buyers specifications.  Created and maintained the BOM to ensure all bottom line costs were included in the finished cost of goods. Technical Design Manager January 2008 to January 2009 Company Name - City , State Managed a team of 22 technical designers/pattern makers, marker makers, graders and sewing department. Improved production timelines, implemented cost saving construction techniques, and standardized the technical design processes. Created production standards for internal personal to follow in addition to private accounts and factories. Developed company manual to standardize the pre production through production process. Worked with design, imports and sales departments to coordinate timely deliveries of finished goods. Travelled globally to accounts, vendors and factories to insure the quality and fit of garments was maintained by company standards. Managed the execution of tech packs to vendors and agents. Conducted daily correspondence to factories, vendors, and accounts to insure production timelines were on schedule. Analyzed and evaluated cost effective solutions with QC department to execute timely deliveries of finished goods. Managed company calendar to maintain delivery schedule. Reported directly to COO. Director of Product Development January 2006 to January 2007 Company Name - City , State Responsible for the set up and management of the technical design department. Accomplished company standards for in house departments and offshore factories to follow from the development process to the execution of finished goods. Managed the design development process from designer sketch handover to bulk production delivery. Responsible for the purchase of Lectra CAD system, hired a staff of patternmakers, established standards for fit, quality and construction. Conducted daily correspondences with offshore factories to ensure timely deliveries of finished goods. Extensive travel to Asia for follow up on the development process to finished goods. Managed offshore factories from development to the production process to ensure all processes were on track. Worked with freight forwarders and customs brokers in the production process to ensure all documentation and deliveries were on schedule. Worked closely with the sales manager to ensure buyers were aware of new fits and changes of upcoming styles. Developed and implemented vendor manual for all factories to follow in regards to the pre production process, specification system, packaging instructions and shipping guidelines. Managed the company calendar to ensure all departments were meeting deadlines. Reported directly to President of company. Adjunct Faculty January 2005 to January 2012 Company Name - City , State Developed an advanced course curriculum for the Fashion Department at Orange Coast College and Long Beach City College. Facilitate the development of offshore technical packages to include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications and garment costs. Students are taught global communications by the use of digital media, Adobe Illustrator, Photoshop, Excel and CAD systems. Technical Design Manager January 2002 to January 2006 Company Name - City , State Responsible for the creation and implementation of the technical design department for the improvement of the fit and quality of the men, junior, swim and toddler lines. Established and executed company guidelines for domestic and offshore factories to follow in the development of finished goods. Hired and managed a staff of pattern makers, technical designers, graders, marker makers and sewers. Established working relationships with offshore and domestic factories. Created a new specification system and educated managers and manufacturing personnel in its use. Created fit requirements for factories and production teams to follow. Worked as a liaison between design, production and sales to ensure fit, quality and timely deliveries of finished product. Worked with design, merchandising and production teams in trouble shooting cost effective construction techniques. Managed day-to-day operations of the technical design department, managed the deliveries of offshore production. Follow through with customs brokers and freight forwarders in regards to on time deliveries of finished goods from offshore factories. Reported directly to VP Production Production Manager January 2000 to January 2001 Company Name - City , State Managed the domestic and offshore production of women's sportswear and technical skiwear. Sourced domestic and offshore factories, managed B.O.M., created WIP  reports, analyzed product costings and margins; collaborated with customs brokers to insure timely delivery of offshore product. Ordered production fabric and trims for domestic production. Maintained working relationships with offshore factories by regularly visiting the factories. Performed inspections at offshore factories in regards to the efficiency of markers, quality of cutting and overall construction and fit of finished goods. Worked with sales team to develop product, line plans and skus. Issued purchase orders, cut tickets and maintained inventories domestically and offshore. Maintained WIP reports, production schedules and timelines. Reported directly to President of company. Education Bachelor of Arts : Clothing and Textiles. Focus in Fashion Design , 2010 California State University - City , State , USA Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association Skills Adobe Illustrator, Photoshop, Excel, Power Point, Word Excellent organizational skills. Team player. Works well under pressure.

HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building  In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office  Microsoft Access Oracle,  Profit Line,  CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018 to Current Company Name – City , State • Sourced for Contract, Temp, and Direct to Hire Employees • Order VID, PID, Tech numbers for employees through Spectrum Charter • Onboard new hires through HR system such as Zenefits and Paychex Flex • Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs • Advised management on complex employment law issues to resolve issue consistently and fairly • Coach employees on supervisory skills to increase communications, clarify expectations and improve performance. • Counseled employees on performance to improve quality of service and efficiency. • Maintain and process all necessary company licenses and bonds. • Co-authored company's employee handbook outlining payroll • Reconstructed the companies Hiring Process • Send Documents to New Hires through DocuSign • Work on insuring company Vehicles, filing claims and or Accident Reports • Run MVR'S through IIX • Created offer letter and Policies for the company • Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009 to 09/2017 Company Name – City , State • Checked in members as well as answered Questions and Concerns • Led programs in science, technology, engineering, and math for young children • Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston - City Management Graduated with 3.465 GPA Member of SHRM  Dean's List Fall 2015  Majored in Management Awarded  Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS Presidents List Spring 2014 - Summer 2015 Dean's List Fall 2015 Certifications Certificate in Entrepreneurship

CONSULTANT Summary Position in Accounting/Regulatory or banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg. Accomplishments I was awarded Certificate of Recognition for the year 1998 that helped in lifting of the agreement with Federal Reserve Bank of New York. I was also awarded Certificate of Appreciation for the year 1999. Experience Consultant 01/2013 to 09/2016 Company Name City , State Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company. Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities. Preparation of sales tax monthly, quarterly and yearly tax returns for clients. Preparation of accounts, reports and financial statements for their clients. Provide all accounting services to their customers. Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State The New York Branch of Bank Hapoalim represents the banking and  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L. The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system. I was responsible to process month end, quarterly and yearly closing. Post Journal entries to general ledger system. Prepared month end accruals and closing/adjusting entries. Processed and prepared sales and use tax return and commercial rent tax. Responsible for the preparation of call report. Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms. Assist in special project as directed by the Controller and CFO. Supervise the bank reconciliation and accounts payable process. Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy. Balance Sheet reconciliation and Custody reconciliation. Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws. Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries. Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks. Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management. Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities. Prepared written accounting policies and procedures. Responsible for maintenance of Chart of Accounts /adding and modifying. And open new G/L account. Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments. 01/1988 to 01/2000 Company Name City , State I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package). I was responsible for preparation of monthly financial statements, and various financial reports for Head Office. Also responsible for statistical reports, and quarterly reports to Department of Commerce. Prepared and responsible for month end closing. Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch. Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures. Prepared and presented monthly variance analysis reports to Senior Management. Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance. Preparation of sales tax and commercial rent tax. Handling NYS Banking and FRB examiners. Education B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation. B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic. M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written

JEWELRY CONSULTANT Summary As you will see on my resume, I have the required experience, education, and training you seek in a candidate. In addition, I am a military spouse and have a vast understanding of government regulations, policies, and procedures. I am very competent in managing an organizations financial resources and feel I would be an excellent addition to your company. I would like to thank you for considering my application. I am very excited at the prospect of working for your team. I am available to meet with you at your earliest convenience to discuss the position and my resume. You are welcome to contact me at Excellent customer service, administration, organization, and communications skills *Ability to multi-task, meet deadlines, work independently, or on a team Highlights Microsoft Office Suite;ability to accurately type 40 WPM Experienced volunteer providing animal care at local shelters; bathed, groomed and temperament tested animals for adoptability Experience Jewelry Consultant September 2014 to January 2015 Company Name － City , State Greeted and provided front-line customer service to patrons; assisted with product selection, provided information and made recommendations. Determined customer needs and prepared proposals/products to complete sales. Marketed services and bundled packages; met and/or exceeded corporate sales. Assembled displays and arranged merchandise/accessories as shown in sketches; maintained clean and orderly areas and displays. Performed security/lost prevention procedures in accordance with corporate policies. Examined merchandise and ensured pricing/display accuracy and product functionality. Receptionist and Data Entry Clerk September 2012 to March 2014 Company Name － City , State Provided administrative support to internal and external customers; answered phones, took messages, provided information, and directed individuals/calls to staff members. Prioritized/scheduled daily work operations; effectively managed time and resources. Handled personal data and/or records; ensured integrity of customer account information and sustained compliance with confidentiality and Privacy Act standards. Completely and accurately documented forms and records in accordance with policies. Maintained contact with clients until confirmed delivery of goods; effectively resolved customer concerns at the lowest managerial level. Conducted inventories and ensured asset balance and accountability; labeled inventory and ensured appropriate stock levels were maintained to meet customer demand. Operated a variety of office automation equipment to include multi-line phone system, scanner, copiers, facsimiles, and shredder. Child Care Provider July 2011 to January 2013 Company Name － City , State Provided direct care to children age's birth through age five in family care setting. Planned and conducted effective child development programs to meet the physical, social, emotional, and intellectual needs of individual children. Coordinated age-appropriate play/learning activities aimed at fostering development. Used appropriate child guidance and care giving techniques; detected early signs of distress and redirected behaviors. Led and interacted with children in song, games, finger play, and other activities; helped children develop self-help skills such as serving food, zipping jackets, tying shoes, and hand washing. Prepared snacks and meals using safe food handling procedures and dietary guidelines. Maintained accountability and safety of children at all times; certified in pediatric, infant, and adult CPR. Ensured proper maintenance and sanitation of classroom, toys, and equipment. Experienced working with a variety of personalities and ability levels; skilled at adjusting responses to suit individual needs. Taught children how to redirect negative behavior through feelings identification, compromise, and communication. Education Diploma : General Studies , 2012 Byron P. Steele II High School － City , State General Studies Interests Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011 Skills administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM Additional Information COMMUNITY INVOLVEMENT: Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011

PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member. Featured Skills x Expedite / AOG / Logistics x Customer Service x Finance / Accounting x Sales x Purchasing x Inventory Control x Stores / Warehouse x Management x Shipping x Receiving x Bookkeeping Ability to act independently to determine methods and procedures on new assignments. * Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise. * Ability to maintain positive company image and brand. * Ability to perform work accurately and thoroughly. * Efficient organization and time-management skills. * Ability to prioritize tasks and meet deadlines. * A courteous and professional demeanor. * Strong negotiation skills * Ability to work well under pressure * Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software. Additional Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training "Gold Award" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey

LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance. He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System 2009 IDEA Award - T7xe Treadmill 2009 Taiwan's Excellence Silver Award - T7xe Treadmill Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012 Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013 Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 to Current Company Name City , State Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities. His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist. He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements. His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months. Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder. VP of Engineering / Product Development Director 09/2009 to 04/2012 Company Name City , State Tim worked as the VP of Engineering and product development. His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist. Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products. Innovation Engineer 09/2009 to 04/2012 Company Name City , State Tim worked as an innovation engineer, bridging the gap between need and technology. He utilized his skills as an engineer to create unique solutions for client needs. Projects included:. Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook. Upgraded poster sized input panel to USB HID device. Created custom dynamic printouts of user data. GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals. Sr. Usability Engineer 02/2007 to 09/2009 Company Name City , State Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment. He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays. These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat. Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs. He developed many tools and applications to aid in the production and testing of the new GUIs. He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop. Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson. Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule. Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech. He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas. Tim is also listed on several pending and awarded patents applied for by Johnson. Sr. Usability Specialist 04/2006 to 02/2007 Company Name City , State Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market. He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements. He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team. He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX. He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design. Human Factors and Usability Engineer 10/2003 to 03/2005 Company Name City , State Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device. He was responsible for design and implementation of clinical testing and analysis software. Tim interacted with senior members of his team to define and then develop data visualization software. By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations. Designing and creating software for dynamically mapping the sensitivity of the tongue. GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures. Designing and creating software for visualization of collected data. Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources. Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation. Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback. Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager and Human Factors / Usability Engineer consultant 08/2001 to 09/2002 Company Name City , State Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications. Responsible for all aspects of the software development cycle from inception to delivery. Defined the user interface for Palm and Windows CE devices. Detailed requirements gathering. Review of client's needs and application functionality. Product Manager / Sr. Engineer 09/2000 to 08/2001 Company Name City , State Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products. These included defining the products by means of prototypes and concepts and then generating product specifications. He also acted as the Human Factors advocate to aid in the design process. Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director. Defined and executed the QA/QC process. This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs. Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff. Established milestones to meet promised deadlines for product delivery. Interfaced with the marketing group to define products that were viable in the market place. Created all of the demos and helped with the collateral materials for the shows. Set up an online store that allowed users to purchase the product. Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department. Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners. Scientist 11/1997 to 09/2000 Company Name City , State Tim worked as a human factors and usability engineer on many projects. He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames. Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces. These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain. Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system. Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT). Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT. Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process. Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth of field, perspective, depth cues, and other factors. Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception. Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance. Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data. The new system increased efficiency and reduced error by over 80%. Software Engineer and Human Factors / Usability Engineer 11/1993 to 03/1998 Company Name City , State Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints. His role was primarily prototyping and user centered design of the GUI. He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse. He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles. Acted as the usability and human factors evangelist in every project with which he was involved. Ran focus groups. Rolled out field trial in Austin, TX. Collected and analyzed data of online usage in an attempt to better understand the users. Assembled numerous conceptual prototypes for presentation to GTE VPs. Assisted in the game design for 9 titles produced and distributed by GTEIM. Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets. Designed, prototyped, and coded product demos used for retail and trade shows. Acted as the lead puzzle prototyper for "TIMELAPSE." Worked as the chief technologist for "TIMELAPSE." Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game. Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements. Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts. Worked as a liaison for the marketing department for the production team. Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max. Education B.S. Degree : Cognitive Science June 1993 University of California City , State , USA Cognitive Science Affiliations CHI UX Community Human Factors and Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA: Pacific Science & Engineering Group, Inc. Manuscript in preparation. Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group. St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, in preparation. St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press.

HEAD CHEF Summary Chef Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Beautiful presentation of food Institutional and batch cooking Strong attention to safe food handling procedures Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus on portion and cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 to Current Head Chef Company Name － City , State Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Consistently produce exceptional menu items that regularly garnered diners' praise. Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Follow proper food handling methods and maintained correct temperature of all food products. 05/2006 to 01/2016 Executive Chef/Director Company Name － City , State Working chef in charge of food costing and liquor. In charge of all food and beverage ordering and inventory controls. planning for 110 person restaurant plus on-site pavilion hosting banquets and weddings for up to 275 guests - plated, or 325 guests - buffet. Also provide service for gazebo snack bar and directly in charge of training all kitchen staff and front of the house staff on site. Frequently coordinate multiple parties in various locations of the premises at overlapping times. Working closely with ownership on lowering cost and increasing profit. Training for front of the house waitstaff and bar on up selling. Responsible for 35 weddings and 60 other on site food related events a year. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. 03/2004 to 10/2005 Sous Chef Company Name － City , State Working chef in charge of labor and food cost projections, menu design, training, promotional ideas, recipe design, ordering, quality control and portion control for 120 person restaurant. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. 02/2003 to 12/2003 Kitchen Manager Company Name － City , State In charge of labor and sales projections, food costing, administration, inventory and ordering. Active line cook and prep cook when necessary. Helped manage quality control and actively participates in corporate wide meetings to enhance the productivity of the restaurant. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 02/2002 to 02/2003 Executive Chef Company Name － City , State In charge of labor and sales projections, food costing, administration, scheduling, inventory and ordering. Took on line responsibilities (working chef) when necessary and managed quality control. Included planningand execution of special events and banquets up to 500 people in-house. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Education March, 2002 Associate of Arts : Culinary Florida Culinary Institute － City , State Culinary Arts with honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality control, quality control, recruitment, safety, selling, sales, scheduling

CERTIFIED PERSONAL TRAINER Professional Summary Certified Personal Trainer   4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals. Core Qualifications Fitness   ISSA Certified CPR and First Aid certified AED certification Weight management expert Personable and friendly Fitness programming specialist Fitness assessments Understanding of human anatomy Construction OSHA Certified NCCER Certified Permit processing Safe job site set-up Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills Leadership Construction machinery operation Strong communication skills Detail-oriented Friendly and hardworking Experience Certified Personal Trainer February 2014 to Current Company Name － City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Participated in club promotions to recruit new members and increase club sales. Re-racked weights to maintain a neat, organized and clean club. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Counseled clients on proper nutrition and exercise habits. Administered fitness assessments, Utility Supervisor January 2014 to December 2014 Company Name － City , State Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Review work throughout the work process and at completion to ensure that it has been performed properly. Collaborate with workers and managers to solve work-related problems. Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction. Conduct staff meetings to relay general information or to address specific topics, such as safety. Evaluate employee performance and prepare performance appraisals. Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed. Personal Trainer April 2012 to November 2013 Company Name － City , State Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations. Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills. Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities. Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball. Conduct therapeutic, recreational, or athletic activities. Home Healthcare Provider April 2011 to November 2012 Company Name － City , State Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided on-call care at all times of day and night. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Tested patients' blood glucose levels. Evaluated health education needs of patients and provided necessary training and instruction. Processed monthly reports for department performance. Educated patients about their treatments. Cleaned and sterilized instruments and disposed of contaminated supplies. Education High School Diploma : 2011 Angleton High School － City , State , United States Qualified for State Choir solo ensemble Overall improvement award Played in Life as A Techie Played as Mushnik in The Little Shop of Horrors Nursing Alvin Community College － City , State , United States Skills Can lift up to 100 lbs. Knowledgeable computer skills in Microsoft word and Power Point Music Production Film/Act/Direct

LEAD TEACHER Summary Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member. Highlights Apple and Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use for communication with Sigma Kappa and FOCUS members Accomplishments Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017. Awarded Letter Commendation for winning Junior Sailor, 2016. Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management. Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 to 10/2012 Company Name City , State Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading. Engaging students that have been assessed as High- Ability. Preparing students for State-wide standardized assessments by adapting concepts. Substitute teaching for the various classrooms pending the absence of the classroom teacher. Challenging struggling students with various methods, allowing them to grasp the correct perceptions. Executing roles to assist teachers in their classrooms, as well as within the school as a community. Working with students in the Functional Academics program to provide support for classroom teacher. Using multiple tools and techniques to adjust to students' learning processes. Created and lead the before and after school program for Elementary students. Developed lesson plans to include interactive and productive activities for students. Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher. Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of. transition. Substitute Teacher 09/2011 to Current Company Name City , State Assumed the role of the classroom teacher during the absence of the classroom teacher. Improvised to ensure a productive learning experience for students. Provided assistance to the teachers and the staff of the school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor and Counselor September 2011- Present. Mentored Middle School Students from various schools in the Central Baltimore County area. Created lesson plans to teach students fundamental values and ideals. Provided support for students in need and allow them to engage in productive conversations. Developed activities to ensure student involvement and growth in the organization. Administrative Assistant Company Name City , State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests Education Leading Enlisted Member and Field Training Officer 2017 United States Department of the Navy Bachelor of Science : Elementary Education 2011 University of Maryland City , State Minor in Mathematics Academic Honors Coursework in Business and Human Resources 2011 UNIVERSITY OF MARYLAND City , AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City , State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor and Mentor * * *Mentored University of Maryland Division I athletes. * * * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. * * * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City , State Supported a low-income fifth grade classroom. * * * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. * * * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. * * * *Created reading groups for students who scored basic on their standardized tests. * * * *Created a small group for students struggling in math to aid in mastery of basic skills.  Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor and Mentor January 2009 - May 2011 June 2007-Present * * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. * * * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. * * * *Led small groups of ten students to engage them in discussion and team building exercises. * * * *Guided full camp lecturers that helped to prompt small group discussions. * * * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. * * * *Served as a mentor for high school seniors preparing to enter college. Skills Enthusiastic people person, great organizational skills,

AIRCRAFT SALES Professional Summary I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and our society as well. Areas of expertise include investigative policy research and Statistical Analysis, proven ability to interact effectively with employee and the public in a professional manner. Great team leader with strong organizational skills and formidable work ethic. Seventeen years construction management experience, with industrial and commercial construction jobs valued from four million to hundreds of millions of dollars. Last six years of construction as an owner operator of an Industrial Welding Company. Retired from Ironworkers Local Union 118 Sacramento on December 7, 2001. Went back to school to Utah Valley University in 2005 received a Bachelor degree as a Professional Pilot and A Master's Degree from Arizona State University on December 19, 2012 with a Master's of Science Technology Aviation Management (Human Factors). Supervisory Skills Able to multitask in different areas:Crew resource managementGroup team leader Aviation Research and Statistical Analysis Task oriented to help improve safety and efficiency in day ­ to ­ day operations. Proficient with the FAA and Department of Transportation standards and regulations that cover Flight rules (FAR and CFR (s)) and Public Airport policy Competent in computer data processing concepts Proficient with verbal communication and visual communication techniques for various programs. Professionally educated to gather information about the human abilities, limitations and characteristics and applying it to tools, machines, systems, tasks, jobs, policies, and their environments to produce a safe, comfortable and effective work environment. Competent to better understand how humans are able to safely and efficiently integrate with technology. With this knowledge one can translate this experience into design, training, standards and policies and to help reinforce individual performances Well versed with, SPSS, Excel, Power Point and some R. Skills Work History 02/2013 to Current Aircraft Sales Company Name – City , State Research aircraft in various advertisement media. Investigate currency of aircraft within the FAA aircraft data registry. Research and investigate if each aircraft is compliant to FAA (FARS and CFR)/DOT standards. Research and analyze each component on each aircraft. Research and investigate aircraft bluebook for price differentials. Help create an appraisal for each aircraft. Photo each aircraft and their respective log books for the use of advertisement and to make sure the records are current with proper maintenance and proper weight and balance. Help with advertisement and facilitate the sale of each aircraft. 01/2012 to 05/2012 Internship Company Name – City , State Airport Safety Inspections (Daily, Weekly and Monthly)  Investigate, research and analysis of loss of customer retention and fuel purchase income. Uphold current State Aviation Laws Revision and New Aviation tax laws Investigate, research and analysis of loss of customer retention and fuel purchase income. Authored a new written policy for Line Crews Safety Gear (Vest) and designed them Hess Steel Company ­ C- 60 Licenses. Owner - Operator Company Name Supervised and directed crews from four to twenty­seven ironworkers. Certified Commercial Welder Completed OSHA Safety Training Course. UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised and managed crews from 3 to 40 men. Supervise Jobs from tens of thousands to multi­million dollars buildings. Supervised on ­ Powerhouses, High Rise buildings, Construction of State Prisons, Highways, Water Treatment Plant, Bridges, and Airports, etc. Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement of codes and safety regulations Read structural engineering drawings Job site supervision & safety Workflow & project scheduling. Education Graduate Degree : Arizona State University (ASU) - City , State Master : Science Technology Aviation Management - Human Factors GPA: GPA: 3.5/4.0 Science Technology Aviation Management - Human Factors GPA: 3.5/4.0 Applied Project - (FAA Sponsored) - Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety and Human FactorLaw and EthicsIntermed StatisticsAirport Planning and DesignResearch Techniques and Applications 4 2010 Bachelor of Science : Aviation Science Aviation Utah Valley University (UVU) - City , State GPA: GPA: 3.67/4.0 Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program · Course Works of 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety and Professional SeminarsIntroduction to Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory of Instruction 4 2008 Certified InstructorAir Traffic Control : General Education Columbia College - State GPA: GPA: 3.52/4.0 General Education GPA: 3.52/4.0 12 1982 General Education American River College - City , State GPA: GPA: 3.2 /4.0GP General Education GPA: 3.2 /4.0GP Accomplishments Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time for King Air B200. Train at Mather Air field with Sim Check. Welding Certificates. 6010. 7018. 202. 211 Nickel High production flux core. 232. Skills Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written Additional Information PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt in Tae Kwon Do Coached Pop Warner Football team to a Super Bowl Championship. Went back to school in 2005 ­ 2012 and received my Bachelor and Master's degree in Aviation Enjoy the outdoors, spending time with my family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer with Tuolumne Recreation Department Coaching ­ Soccer, Baseball, and Football. Coached Middle School Boys/Girls Basketball (6th, 7th, & 8th graders)

CUSTOMER CARE REPRESENTATIVE Professional Summary Skills Account reconciliation Exceptional organization Billing and collections expert Invoice and payment transactions Work History Customer Care Representative , 06/2013 to 08/2014 Company Name – City , State Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Club Manager , 06/2011 to 03/2013 Company Name – City , State Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner. Customer Service Team Lead , 10/2007 to 06/2010 Company Name – City , State Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Education Associate of Applied Business Administration : Human Resources, Management Studies, Payroll Records, Accounting, and Business Law , 6 2007 Trumbull Business College - City , State Human Resources, Management Studies, Payroll Records, Accounting, and Business Law Skills account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading

CONSULTANT Professional Summary Over 15 years of experience in the Non-profit social services sector. Specific target populations: underserved Native American, Latino, youth, adults and families. Passionate about helping others become empowered and self-sufficient through community resources and wrap-around services. Extensive work in the following areas: operational management, case management, grant writing, program development/ management, fundraising, community outreach and direct client services. Skills Microsoft Word, Power-point, Excel & Office Project Evaluation Media Relations Employee and Volunteer Training Grant Certification Project Coordination Work History CONSULTANT Assist individuals with ESL (English as a second language) tutoring and preparation for citizenship exam. Provide event coordination for Golden Boy Promotions (GBP), marketing and outreach in the community and serve as personal assistant for VP of Digital/Marketing ­ Mr. Scott Tetreault (E: Scott@goldenboypromotions). Lead Employment Specialist Company Name - City , State 02/2015 - 03/2016 Develop and maintain relationships with community referral sources, such as Department of Rehabilitation (DOR), work source centers, America's Job Exchange and others. Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy. Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers. Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements. Collaborate with community agencies to establish facilities and programs for persons with disabilities. Coordinate recruitment and placement of training program participants. Provide intake, job placement and retention for clients with disabilities including Veterans in the greater Los Angeles area. Interim Director/ Program Manager / Grant Writer Company Name - City , State 06/2004 - 01/2015 Assure AIC and its mission (to empower the Albuquerque Urban Native American community and others through provisions of wrap-around services designed to promote wellness, education, self-sufficiency and tradition), programs and services are consistently presented in a strong positive imagery to relevant stakeholders and throughout the community. Oversees fundraising, planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation. 1 Oversee, monitor and apply for funding yearly with contracts awarded from the following: NM Indian Affairs Department, NM Department of Health, City of Albuquerque, Navajo Nations and various foundations (Otten, Kellogg, First Nations, etc). Plan, organize and implement yearly events for the community such as: Summer Solstice, Back to School, Feed the Children, Halloween, Thanksgiving, Christmas and yearly Job/Health Fairs. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Recruit, interview, and hire or sign up volunteers and staff. Serve on Community Committees to promote healthy families and children to reduce poverty, unemployment, substance abuse and domestic violence. Maintain and seek new relations with state Senators, Representatives and other state officials to promote information/ education on AIC and the impact of services upon the Urban Native American community. Current status in regards to grant funding obtained - approximately $300,000 + in funding awarded by state, city, foundations and the Navajo Nations. Languages Bilingual in Spanish Education MA : Counseling WEBSTER UNIVERSITY - June 2004 Emphasis in Mental Health/Substance Abuse Dual Diagnosis Emphasis in School Counseling (Elementary Education) Participated in 2 Clinical Practicums for a total of 700 hours earned with supervision Completed 48 hours of coursework Bachelors of Art : Psychology & Family Studies The University of New Mexico - City , State May 2001 Obtained a double major in completed coursework for Psychology & Family Studies Inducted into "Psi Chi," the National Honor Society in Psychology for scholastic achievements Actively participated as a student intern (Family Studies coursework requirements) at two different nonprofit organizations Dean's List (Spring & Fall 2003 - 2004) Skills approach, Behavioral Health, Chi, interpersonal communication, contracts, Counseling, client, clients, Department of Health, documentation, English, event coordination, fundraising, marketing, Media Relations, Mental Health, Excel, Exchange, Office, Power-point, Microsoft Word, Project Coordination, proposals, Psychology, public speaking, quality, recruitment, Rehabilitation, researching, Spanish, supervision, transportation, tutoring

SALES Summary General Sales Manager offering 17-year background in sales and customer service, as well as leading a cohesive team in consistently achieving aggressive sales goals. Highlights Excellent communication skills Established track record of exceptional sales results Effective Retail Sales Manager Exceptional multi-tasker Compelling leadership skills Resolution-oriented Energetic Excellent time management Experience April 2014 to Current Company Name City , State Sales Successfully assisted clients in choosing floor covering that was consistent with their preferences and budget. Described use and operation of merchandise to customers. Ensured that the project vision and design intent were reflected. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Wrote sales slips and sales contracts. January 2005 to June 2013 Company Name City , State General Sales Manager Identify staff vacancies and recruit, interview and select applicants. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Analyze training needs to design employee development, language training and health and safety programs. Manage staff, preparing work schedules and assigning specific duties. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Develop, administer and evaluate applicant tests. Prepare personnel forecast to project employment needs. Represent organization at personnel-related hearings and investigations. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Review operational records and reports to project sales and determine profitability. Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. Plan store layouts or design displays. August 1998 to October 2004 Company Name City , State Store Manager Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities. Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand. Select products or accessories to be displayed at trade or special production shows. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Represent organization at personnel-related hearings and investigations. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Prepare personnel forecast to project employment needs. Develop, administer and evaluate applicant tests. Education Louisiana Tech University City , State Bachelor of Science : Psychology Skills accounting, benefits, budgets, Excellent communication, contracts, Resolve customer complaints, employee relations, firing, hiring, inventory, labor relations, market trends, marketing, organizational, personnel, policies, problem solver, processes, promotion, receiving, safety, sales, sales forecasting, shipping, staffing, strategic planning, time management, employee development

ORGANIZATION DEVELOPMENT CONSULTANT Executive Profile Proven business leader with extensive consulting experience. Award winning Executive Coach with over 15 years of experience as an internal and external Organization Development Consultant. Pragmatic, critical and creative thinker who works with leaders to meet business challenges while increasing individual and organizational development. Exceptional ability to identify obstacles and implement processes that achieve targeted results. Professional Experience January 2006 to Current Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Consulted with the CA Public Utility Commission (PUC) Executive Director and Senior Team to design and deliver an initiative to engage 800 employees in organization wide culture change. Work included interviewing executive staff, designing and facilitating meetings, coaching executive staff. The cultural shift from hierarchical to participative enabled the PUC to compete in the de-regulated environment. Designed and delivered, with a team of four consultants, an initiative to provide Appreciative Inquiry as an innovative method to improve all aspects of service delivery to county residents. The initiative culminated in a one-day conference for 400 Sacramento County employees in order to practice new skills. Project teams established to lead the implementation of Appreciative Inquiry throughout the organization. Co-authored County of Sacramento, Book of Success. Facilitated, with a team of 40 colleagues, controversial group discussions for NYC Citizen's Budget Commission planning session attended by 600 participants. Issues successfully prioritized which set the stage for Commissioner's use in decision making for upcoming budget. Designed and implemented an innovative 8-week job search training program which increased placement by 20% for training organization. January 2004 to January 2006 Company Name City , State STAFF LIAISON Established the County's first youth center by forging alliances between internal and external stakeholders. Improved performance of literacy program staff to manage more caseloads and increase client participation by providing leadership and coaching. Transformed governance committee, in jeopardy of losing funding, into a successful operational team that met deadline and was awarded funding. January 2000 to January 2001 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Developed and led the organization's first Corporate Education Department by integrating and aligning four autonomous, underperforming district offices resulting in improved training services to 6,000 person organization. Managers reported transfer of training to staff dramatically improved customer service. Improved delivery of training and increased use of training services throughout the organization by managing staff of 21 training professionals and instituting performance standards, assessment processes and peer coaching. Increased quality of customer service by 45% through coaching cross-functional team to develop the dysfunctional culture to one that valued collaboration and rewarded teamwork. January 1995 to January 2000 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Coached CEO of bio tech start-up to change leadership style from controlling to collaborative resulting in the successful restructure of his executive team. Developed a culture of involvement and responsibility resulting in FDA deadlines met and IPO successfully secured by consulting to senior leadership team and direct reports. Increased leadership capabilities of Senior Team by coaching and consulting to Executive Team. Team development included improved decision-making, strategic thinking and systems thinking resulting in reduced conflict throughout the organization and increased retention of leadership team members. January 1981 to January 1993 Company Name City , State CO-FOUNDER/VICE PRESIDENT Increased sales from $20,000 to $1.2 million in five years. Managed 15-20 remodeling projects annually for award-winning Design/Build residential remodeling business. Education Professional School of Psychology Certified Executive Coach JFK University State Management - Organizational Change and Leadership Master of Arts Management - Organizational Change and Leadership Ramapo College of New Jersey Sociology Bachelor of Arts Sociology Work History Company Name Skills Book, Budget, Coach, coaching, CA, consulting, client, customer service, decision-making, decision making, delivery, designing, functional, leadership, Team development, Director, managing, meetings, processes, quality, sales, strategic thinking, systems thinking, teamwork Additional Information AWARDS & CERTIFICATIONS Received 3 Excellence Awards in recognition of leadership initiative for healthcare executives. Awarded the "Contractor of the Year Award" and the "BIG 50" Award for co-owned company. B/Coach Systems LLC, Coach2 Training Program Professional Affiliations National Organization Development Network (ODN) New Jersey Organizational Development (NJOD) Northern New Jersey American Society for Training & Development (ATD)

HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Skills Networking and Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person and Telephone Interviewing Employment Data Tracking New Hire Onboarding & Orientation Termination Documentation Conflict Resolution Documentation and Recordkeeping Willingness to Learn Remote Conferencing and Communication Microsoft Office Employee and Applicant Assessment Work History 07/2018 to 01/2021 Human Resources professional Company Name – City , State With hands on experience in distribution environment. Employee Relations/Conflict Resolution and Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence and post-acquisition HR integration. Completed 2 days of onboarding process every week. Ranging from initial presentation on companies' policies and overview, to revising e-verify process, making badges, and assuring system certifications (FDU) were completed upon starting in their new role. Managed and updated personnel files for old and new hires in the Human Resources Information System database (Lawson). Assessed and streamlined training coach program to drive consistency of company's processes. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as a great driving force behind DC employee-retention rate within an industry where high turnover is the norm. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours. Completed our distribution's weekly reporting while assuring it was sent to corporate in a timely manner. Weekly reporting consisted of planned vs actual, terminations for the prior week, and new hires that were onboarded. Oversaw 300+ associates pay, onboarding, and relocation to other departments and facilities. Assured managers sent in time details report for their direct reports. Upon received it would be revised daily to make any necessary revisions in Kronos. Took part in various meetings ranging from union sensitivity training, hr meetings regarding program rollouts, staffing meetings, and concluding final decisions on any investigation that took place Unemployment claims and meditation were completed with a 94% success rate. Provided various resources to associates. Including work number information, tuition reimbursement access, and information on how to adjust form of payment. Managed all aspects of leave administration, and health benefits for over 300 employees. Created various spreadsheet & documents to streamline efficient workflow. Provided support and assistance to management team on handling and resolving Human Resource issues. Interviewed, counseled and terminated employees to provide exceptional performance and a safe / motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 to 10/2017 Onsite Supervisor Company Name – City , State Worked on behalf of Best Candiates (Staffing agency) providing top notch service to Park West (Client). Oversaw 200 employees. Filled out applications & inserted in the COATS software. Interviewed, counseled, and terminated employees to provide exceptional performance and a safe / motivating workplace. Assure all employees are present every shift and on time in the beginning of the shift and when they come back from any breaks. If absent needed to have justified reasons for missing or provide warning. Upon employment I needed to learn the warning system Park West operated on. Assure all employees are following protocol when handling art pieces and tools. Looking out for the safety of employees. All employees had to have proper uniform & equipment to operate efficiently. Kept files up to date with employee information in the software system & excel template. Had to provide documentation when employees want to request vacation time or refused medical attention which I created. Kept proper documentation of employees excused absences, vacation requests, refusal of medical attention, & file of accident / incident report. Inserted employee hours & pay rate on Excel sheet. 01/2015 to 07/2016 Negotiator Company Name – City , State Responsible for maintaining 250 files. According to the file I would start up or continue the mitigation process with lender on behalf of client's. Photocopied, verified, & faxed paperwork. Prepared packages, spoke with lenders and clients. Submitted various forms and documents on client's behalf to lenders in hopes of receiving a modification. Answered various calls at a time and solved all questions and concerns in a timely matter. Education Business Administration Miami Dade College - City GPA: 3.0 High School Diploma Mater Academy Charter High School - City , State GPA: 3.1 Languages English : Native or Bilingual English : Native or Bilingual Spanish : Native or Bilingual Spanish : Native or Bilingual

CENTER SALES Summary Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.  Highlights Leadership skills  Team management Meticulous attention to detail and superb time management skills Persuasive Skilled multi-tasker Scheduling Deadline-oriented Focused on customer satisfaction Conflict resolution techniques Client relations specialist Results-oriented Exceptional motivational skills Effective agent coaching techniques Staff development and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Process and Productivity improvement Natural leader Organized Unsurpassed work ethic Experience Center Sales , 11/2016 to Current Company Name － City , State Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment.  Field an average of 5 0 customer service calls per day. Recommend and help customers select merchandise based on their needs. Serve as liaison between customers, store personnel and various store departments. Confirm that appropriate changes were made to resolve customers' problems with reservations.  Inform customers about sales and promotions in a friendly and engaging manner. Processed up to 30 customer orders per day. Track down sources of special products and services to meet customers' special needs. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails.  Completed documentation for product and service sales. Update database with customer and sales information. Establish new customer accounts. Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Excelled in exceeding daily goals. Achieved high sales percentage with consultative, value-focused customer service approach. Compute accurate sales prices for rental and purchase transactions. Express appreciation and invite customers to return to the store.  Develop  a relationship with  new customer prospects or referrals. Regularly seek out opportunities to up sell and add on additional merchandise. Communicate all merchandise needs or issues to appropriate supervisors. Generate leads for new sales through telephone contact with customers. Manager on Duty/ Team Lead , 03/2011 to 09/2012 Company Name － City , State   Developed effective relationships with all call center departments through clear communication.  Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.​ Receptionist/ Office Clerk , 07/2007 to 09/2008 Company Name － City , State   Planned travel arrangements for 15-20  staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.   Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.   Receptionist , 10/2004 to 08/2005 Company Name － City , State Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Posted open positions on company and social media websites. Made copies, sent faxes and handled all incoming and outgoing correspondence. Supplied key cards and building access to employees and visitors. Dispersed incoming mail to correct recipients throughout the office. Wrote reports and correspondence from dictation and handwritten notes. Planned meetings and prepared conference rooms. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Payoff Specialist , 12/2001 to 06/2003 Company Name － City , State Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed. When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done. child care provider/ manager , 06/1998 to 11/2001 Company Name － City , State I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day. Education High School Diploma : general , 2000 John F Hodge High － City , State , USA Coursework in Marketing, Business Management and Communications.  Member of  Debate and Speech Clubs.  Student government representative.  Data Entry Office Assistant Certificate.  Languages Fluent English reading and writing Technical Skills and Qualifications Microsoft Word, Excel, Power Point, Outlook

CONSULTANT Summary An accomplished and results-driven MARKETING AND SALES MANAGER AND PROFESSIONAL with extensive experience in new business development, branding, customer relations, account and people management, training and development, and new, emerging, and traditional media. Leverages practical experience with strong communication skills, working well with all levels of an organization. Possesses a proven track record of turning underperforming business units into profit centers. A creative thinker and reliable producer who drives strategic initiatives from conceptualization through implementation. Highlights Business turnarounds B2B and B2C expertise Consistently executes against objectives Account management Supervisory management Excellent presentation skills Project management Analytical to ensure successful strategy Social media Nimble, highly creative and visionary capabilities Experience Consultant 09/2001 to Current Company Name City , State Founded company and earned profits quickly through cold-calling, client following bringing new ideas and new and emerging media into the mix (e.g. social media, online marketing campaigns). Handled coordination day-to-day company operations, people management, training, strategic planning, marketing strategy development, local, regional, and major account management, development and implementation of specialized marketing programs and strategies, budgeting, vendor procurement, and client relations. Stayed abreast of marketing and advertising trends. Negotiated media buying by saving clients money (e.g. saved one client over $200,000).and maximized clients' financial investment. Developed and implemented strong online strategies including social media mixed with traditional media for clients marketing efforts. Earned client loyalty and increased revenues by 213% Created award-winning websites, commercials, print designs and packaging. Developed series of national public service announcements garnering massive media attention. Additional Experience TIME WARNER CABLE MEDIA SALES, Chatsworth, California, Television Advertising Account Manager, 1998-2001. Hired for new position to expand local and regional business. Learned and executed television media advertising logistics from scratch. Transformed from zero billings to billings that exceeded the performance of all other representatives in less than one year. Generated all clients through cold-calling efforts and educating prospects of value and ease of television advertising. Oversaw production; worked with and managed producers and clients. Earned confidence of clients by defining strategies to ensure proper budget management, setting expectations as well as researching and collecting demographic information for ad campaigns. LOS ANGELES DAILY NEWS, Los Angeles, California, Advertising Account Manager , 1996-1998. Sold newspaper advertisements to local accounts through cold calling efforts. Tripled revenue of underperforming territory in first year. Promoted to second underperforming territory and quadrupled revenue in local business. Handled 40 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Participated in layout of ad copy, reviewing proofs with clients, and managing production, art staff, and training other sales reps. Planned advertising campaigns with clients. DAILY PILOT, Costa Mesa, California, Advertising Account Manager , 1992-1995. Sold newspaper advertisements to local and regional accounts through cold calling efforts. Increased billing by 619% in three months. Handled 30 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Convinced agencies of national advertisers to advertise in small, local newspaper. Recognized as consistent top performer and broke all sales records. Served as president of public speaking organization, and as ambassador for Costa Mesa Chamber of Commerce. SOUTH COUNTY NEWS, Mission Viejo, California, Account Executive , 1991-1992. Entrusted with growing challenging accounts after several months at company; turned into profit center. Created sections to sell and generated new revenue. Affiliations WOMEN IN CABLE TELECOMMUNICATIONS (WICT), Los Angeles, California, President , Southern California Chapter, 2003-2004. Managed 20 senior-level entertainment executives on the local chapter's Board of Directors by assigning and delegating responsibilities. Executed several events aligned with organization's mission statement, "Develop Women Leaders Who Transform Our Industry". Raised money for the chapter to host events for the 500 members. Developed comprehensive package of sponsorship opportunities; demonstrated great cost-savings to sponsors while securing funds to run chapter. Tripled membership, secured high-value creative sponsorships, and met and exceeded all objectives required by the National Association. Vice President , Southern California Chapter, 2003. Assisted president in running chapter and securing sponsorship dollars. Helped create and launch formal mentoring program, and served as formal mentor. Secured funds through sponsorships sold to large corporations including Disney, ABC, and Time Warner. Sponsorship Chair , Southern California Chapter, 1999-2000. Formalized structure for sponsorships, assigned teams to raise money, and secured funds for events. Education B.A : Marketing 1990 VANGUARD UNIVERSITY City , State Professional Development Public Speaking, Toastmasters, International   The Networkers, Costa Mesa Chamber of Commerce   Advertising, Vanguard University   Publications Manire Speak , current ongoing blog. Women in Cable Telecommunications (WICT) , Multichannel News, 2004 University Public Perceptions , study commissioned by Vanguard University, 1990. Computer Skills Microsoft Office Excel, Word, PowerPoint; iWork Numbers, Pages, Keynote; QuickTime; QuickBooks; Tweet Adder; Adobe Readers; GoToMeeting; Join.Me; Preview; Skype

BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 to August 2014 Company Name City , State Business Development Consultant Phoned, emailed and actively followed up with potential leads given to me by management. Answered calls and scheduled appointments with the sales team. Logged all customer information in VinSolutions. Confirmed appointments and scheduled follow ups with customers. Notified necessary departments when appointments have been set. Maintained a goal of 8-10 appointments created daily. Recorded daily and weekly appointment information in a spreadsheet to measure success against our goals. November 2011 to April 2014 Company Name City , State Senior Design Consultant Developed exterior design concepts and planned the schematic color and finish of the colors chosen. Reviewed project costs, budgets and adherence to schedules. Ensured that the project vision and design intent were reflected successfully. April 2009 to November 2011 Company Name City , State Expo Design Desk Associate Generated more sales leads than any other design associate. Assisted lead designers with their floor plans, elevations and 3-D perspective views prior to presentation to the client. Assisted designers with their material boards for in-house review and presentation. Reviewed project costs initially with home owners. Voted Employee Committee President and planned all employee events and fundraisers. March 2004 to March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted and handled all wallpaper sales. Passed all skill level tests in the 95th percentile each month. Organized and conducted presentations at all the faux finish clinics to public. Cultivated long term relationships with area contractors. Primary representative for area home shows and real estate seminars. Visited home sites to assess and fulfill customer needs both interior and exterior projects. Education and Training University of Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified in Safety, Manufacturing Processes & Production and Forklift Certification from Washburn Institute of Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University of Kansas City , State Interior Design Bachelor of Fine Arts Interior Design

PRESCHOOL TEACHER Summary Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care.  C ostumer service rep  committed to addressing customer concerns with speed, accuracy and professionalism. I  am currently a Preschool teacher at  parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility Accomplishments Managed call flow with up to  3 calls in 5 minutes. ​ Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. ​ Solved severe child behavioral issues in positive and constructive ways. Experience May 2015 to Current Company Name City , State preschool teacher Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Carefully monitored children's play activities. Created and implemented a developmentally appropriate curriculum. January 2015 to May 2015 Company Name City , State warehouse Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. November 2014 to January 2015 Company Name City , State Customer Service Inbond calls Addressed customer service inquiries in a timely and accurate fashion. ​ Education 2013 College America City , State , united states associate medical : Medical specalties GPA: GPA: 48 Certifications First Aid & CPR Finger print clearance card Skills Microsoft, excel experienced, wpm 38

SALES & TRADING INTERN Professional Summary 5+ years of management and operational experience built on strong people skills and common sense Experience in entrepreneurial, process improvement and growth management • Substantial exposure to business cultures in North America, Europe, and Asia (China, Singapore & South Korea) • Understanding the various business elements: people, operations, sales, marketing, finance & legal - & their inter-dependence Work Experience Company Name July 2009 Sales & Trading Intern City , State Worked directly with Senior Managing Directors and Associates of the firm assisting them with the introduction of their Prime Brokerage Service, LCG Primeview. Provided asset and market analysis, conducted cold calls and communicated directly with domestic and international high net worth clients. Reviewed merger prospectuses and provided daily Current Events summaries. Researched particular assets in order to help shape sales pitches for brokers. Company Name July 2008 Investment Banking Intern City , State Worked directly with the Senior Managing Directors and Associates of the firm assisting their Senior Portfolio Managers with client relations and account management. Researched particular assets in order to help shape sales pitches for Associates. Prepared business plans, a business pipeline, business summaries, and performed routine office tasks. Attended Shareholder Meetings with Senior Managing Directors. Company Name July 2007 Associate City , State Company Name July 2006 City , State Education Hampden-Sydney College 2010 Bachelor of Arts : Economics and Commerce City , State , United States GPA: GPA: 3.3 Member of Sigma Chi Fraternity Member of Society of '91, Student Leadership Program Interests Additional Information ACTIVITIES *Member of Sigma Chi Fraternity: Rush Committee, Social Committee 2008-Present *Member of Society of '91, Student Leadership Program 2009-Present *Captain of Ridgewood High School Basketball Team 2005-2006 Skills account management, Banking, business plans, Calculus, Corporate Finance, clients, client relations, Economics, Equity, Financial, Financial Accounting, Financial Modeling, Forecasting, Managerial, Managing, Managerial Accounting, Market Analysis, Meetings, Money, office, Prime, sales, Venture Capital

SENIOR ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Insightful and self-directed with seven years of experience delivering quality. Employed critical thinking skills to examine issues and develop best practice solutions. Currently working towards becoming a CPA. Experience Senior Accountant September 2014 to Current Company Name － City , State Founded in 2010, Panda Power Funds is a private equity firm headquartered in Dallas, Texas, which has the ability to develop, acquire, construct, finance and operate large-scale, natural gas-fueled power generation facilities. PPF raised a $6 billion fund and operates 6  power plants throughout the United States.  ​ Prepared financial statements for different projects on monthly, quarterly basis Prepared journal entries, account analyses, reconciliations and internal reporting in a four day financial close Reconciled sub-ledger to general ledger account balances Assisting with budget preparation and preparing the monthly budget/forecast variance analysis to the P&L Maintained and reconciled fixed assets schedules Assisted in writing accounting policies for the key accounting processes Assisted in implementing EPICOR fixed assets module to replace Excel depreciation schedules Directly responsible for coordinating and managing payroll for over 50 employees on bi-weekly basis including resolving problems and issues with the payroll manager ADP. Project Accountant April 2013 to September 2014 Company Name － City , State Prepare monthly draw report for various projects - Brandywine, Liberty and Patriot. Monthly preparation of budget forecasting Provide support to project management monthly variance analysis for budget forecast. Prepare journal entries related to prepaid expenses, adjustments, accruals and inter-company transactions. Responsible for booking and reconciling the inventory, supplies, payroll and cash reconciliation. Align with corporate and operational initiatives with supporting financial and accounting documentation Prepare and reconcile monthly financial statements on timely basis. Responsible for all projects Accounts Payable process. Resolve vendor request on any discrepancy matters. Assist in month end closing and year end close Process ADP Payroll for Temple and Sherman O&M & backup payroll specialist for PGS. Staff Accountant September 2010 to March 2013 Company Name － City , State Maintained full accounting records for a multiple range of clients in the service, wholesale and retail industries. Computed taxes owed and prepared tax returns ensuring compliance with payment, reporting and other tax requirements. Responsible for preparing monthly financial statements for up to 30 corporations. Handled responsibilities of analyzing month end financial reports and performed account reconciliations. Comprehensive knowledge of General Ledger. Assisted in preparing IRS Forms 1120 and 1120S. Entered invoices and managed accounts payable ensuring the accuracy of financial statements. Performed the tasks of posting checks, tracking General Ledger accounts, and posting Journal entries. Prepared closing Journal entries at year-end. Ensured filing and compliance with Sales and Franchise Tax deadlines for over 50 clients. Analyzed, prepared and input Payroll data. Ensured compliance with all applicable state and federal wage and hour laws. Prepared weekly, monthly and quarterly payroll reports including 941, 940, TWC, W-2/W-3 &1099. Resolved issues for clients on daily basis. Established relationships with client personnel at different levels Administered online banking functions. Trained new staff on various different functions. Education and Training Master of Science : Accounting and Information Management , 2012 University of Texas at Dallas- Naveen Jindal School of Management Accounting and Information Management GPA: 3.7/4.0 Magna Cum Laude Graduate Bachelor of Science : Accounting and Information Management , 2010 Accounting and Information Management GPA: 3.8/4.0 Magna Cum Laude Graduate Skills Account reconciliations, accounting software, accounts payable, Bank Reconciliations, filing, financial reports, Financial Statement Preparation, financial statements, Forecasting, General Ledger, General Ledger accounts, General Ledger Accounting, month end closing, Quick Books, Sales, tax returns, monthly variance analysis Activities and Honors The Professional Program in Accounting YMCA Beta Alpha Psi Alpha Kappa Psi (Mu Rho Chapter) Additional Information

HR ASSOCIATE Summary Innovative and artistic professional with 6 years in the fashion industry, and an Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Trend and emerging brand awareness Detail-oriented Apparel styling techniques Superior communication skills Strong creative design skills Self-motivated professional Superb attention to detail Hiring and retention Training and development Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Experience HR Associate Jan 2015 to Current Company Name － City , State Recruit and interview at least 10 applicants per week. Answer employee questions regarding benefits and company protocol as well as resolving any issues. Conduct new employee orientation to foster positive attitude toward organizational objectives. Direct personnel, training, and labor relations activities. Identify staff vacancies and recruit, interview, and select applicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Cashier Captain Feb 2014 to Sep 2014 Company Name － City , State Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Offered exceptional customer service to differentiate and promote the company brand. Offered direction and gave constructive feedback to motivate team members. Sales Associate Nov 2013 to Feb 2014 Company Name － City , State Explained information about the quality, value and style of products to Influence customer buying decisions. Guided customers in choosing items that reflected personal style and shape. Recommended merchandise based on customer needs. Cashier, Shipment Associate Nov 2010 to Jan 2014 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. Administrative Assistant Aug 2011 to Dec 2012 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. 1st and 2nd Grade Sunday School Teacher Oct 2009 to May 2010 Company Name － City , State Planned lessons and created classroom materials to instruct students about Judaism. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Education Bachelor of Arts , Culture and Media Studies 2015 Eugene Lang College The New School for Liberal Arts － City , State GPA: GPA: 3.87 Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance Minor in Psychology 3.87 GPA Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance University of Massachusetts Amherst － City , State GPA: Dean's List 4.0 GPA Dean's List Affiliations UMass Amherst Hillel | Aug 2009 - May 2010 New School Jewish Student Union | Aug 2011 - Present Volunteer for City Seniors Social Club at the YMCA | Feb 2012 - Mar 2012 Notable Achievements Old Navy Credit Card Enrollments (2013) Recognized as one of the top performers in the nation for Old Navy Credit Card enrollments. Employee Recognition, Schnucks Supermarket - Kaldi's Coffee In-Store Location (2009) Recognized by top associates for "great customer service." Skills Administrative Management, Problem Solving, POS, Human Resources, Time Management, Customer Service, Critical Thinking, Great Organizational Skills, People Skills

ASSISTANT VICE PRESIDENT Highlights MS Office Suite, Markit, Cass II Brokerage System, HP Quality Center, Impact, Pegasystems, Bloomberg, Reuters, Dodd-Frank, FATCA, EMIR, ISDA, CHIPS, SWIFT Experience Assistant Vice President February 2013 to Current Company Name － City , State Oversaw the domestic migration of the Post Trade Confirmation function, which included the training and management of a team of 11 in the drafting of our structured rates and credit products in accordance to ISDA Standards and in adherence to Dodd Frank, CFTC, EMIR Liaise with Legal, Credit, and Sales/Trading teams on the negation and execution of MCAs for our high volume and complex clients; Create and review documentation templates for newly created bespoke products while resolving client language disputes/discrepancies Manages various DFX project initiatives intended to implement strategic solutions to standardize client operations, increase efficiency, mitigate operational risk, and satisfy regulatory requirements Represents Barclays on International Swaps and Derivatives Association industry working groups that discuss industry trends and changes Corporate Banking - Global Payments Risk & Control / Project Management Managed a large global in-sourcing project which resulted in a multi-million-dollar cost savings for the firm; project includes facilitating UAT and Regression Testing, New-Hire training, and Post Migration Analysis and Reporting. Screened & Investigated all financial transactions and messages which have potential violations of OFAC Sanctions & AML Regulations Assisted in the rejection/blocking of financial transactions which have been deemed in violation of regulatory and/or internal policy Created Daily MIS Reporting for Senior Management and actively participated in Weekly Management Governance Meetings. Middle Office Analyst May 2006 to February 2013 Company Name － City , State Provided Portfolio Management Support for JPMorgan Credit Executives within the Corporate & Financial Institution Group portfolio Performed analysis on client financial statements and fund prospectus; prepared reports around net asset values, fund performance, and large variance metrics as it related to IB client risk profile. Assisted in the Client Annual Review Process and ensured process was completed in accordance to JPM Internal Risk Policies Monitored client trading activities and outstanding exposure profile; created/resized credit lines as necessary, and reported subsequent trading violations to Credit and Compliance Officers for review Participated in the planning, implementation and testing of system enhancements to the Credit Infrastructure applications Executed Credit Rapid Exposure Drill (RED) on all financially distressed clients which reduced/mitigated credit risk to JPMorgan Investment Banking - Derivatives Senior Analyst Supervised a team of 5 individuals and acts as the first level of escalation for any settlement and client service related issues Confirmed and Processed pre-settlement exceptions for approximately 7500 cash flows on an annual basis for derivative products Provided operational support and analysis on a large derivative processing exercise enabling the PPB trading desks Risk Weighted Average to decrease by $1billion Executed risk analysis on cash flow breaks through the prioritization of aged outstanding items and the production of subsequent MIS which ensure the firm is in compliance with the SOX Act Investigated settlement breaks and assisted the swaps & rates accounting team in the reconciliation of JPMorgan derivative accounts Resolved all external client inquiries and provides exceptional service in adherence to strict internal SLAs & industry standards. Project Analyst Company Name Developed Business Process Models and Operating Models for the future integrated state of JPMorgan's US Securities Platform Coordinated a dynamic UAT testing plan that manages the execution of thousands of UAT test scripts from the various core operations groups while effectively tracking project benchmarks, milestones, and critical issues Performed gap analysis between heritage JPM and heritage Bear Stearns procedures to eliminate potential gaps in operational procedure reducing the risk of negative client impact post conversion Managed the "Air Traffic Control" function for various conversion & integration efforts within the JPMC Fixed Income & Listed Options business Created forecast models and project plans for various Fixed Income Listed Options departmental initiative. Education Licensed Pennsylvania Real Estate Agent / Honors Certificate : April 2013 Temple University Real Estate Institute May 2007 University of Maryland － City B.S : Finance Robert H. Smith School of Business Finance Interests Greater Life Christian Center, Treasurer /Trustee January 2012 - Present *Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 *Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns *Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Additional Information HONORS: National Society of Collegiate Scholars, Deans List, and Primannum Honor Society LEADERSHIP EXPERIENCE Greater Life Christian Center, Treasurer /Trustee January 2012 - Present Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Skills accounting, Analyst, Banking, Bloomberg, Business Process, cash flow, conversion, Credit, credit risk, Client, clients, Derivatives, documentation, drafting, Senior Management, Financial, financial statements, Fixed Income, HP, Investment Banking, ISDA, Legal, Meetings, MS Office Suite, Migration, MIS, Policies, Project Management, project plans, Quality, Real Estate, Reporting, Reuters, risk analysis, Sales, Securities, scripts, strategic, structured, Swaps, SWIFT

CONSTRUCTION MANAGER Summary Energetic Construction Manager consistently involved in all facets of the project. Extremely knowledgeable in Pipe lines,  gas and oil facility's and Mining industry regulations and construction, providing expert direction in all aspects of  contract construction. Strong leadership and communication skill. I am able to recognize problems and solve them and a full understanding the important of forming a strong relationship with the owners and engineers for the good of the project and future work. I work close with the safety side of the projects with a understanding how important safety is for the crew and the company. Highlights MSHA Certified OSHA Certified Twic Certified Safety oriented Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.! Strong management skills Project budgeting Scheduling communication skills Able to form a strong and experienced team for all phases of the project Work close with the contractors Computer strong Clear and strong Verbal skills Very oriented and organized Accomplishments Managed  $20m to 120m projects, while supervising a team of 40 to 265 workers. I have a proven record of safe job sites, I have the ability to form a safe environment for our contractors and team safety is first. All jobs have come in on time and on budget.  1. Managed safe job sites. 2. Managed shut downs at Kennecott mine, Barrick Gold strike, GSL, all mining. 3. Managed several Tank farms API 650, 653, 620, 651,652 4. Managed Pipe line projects from start to finish. 5. Managed new facilities civil, pipe, structural, Tanks ? ? ? Experience Construction Manager February 2014 to May 2016 Company Name - City , State Responsibilities are Manage the construction of the API tanks and facility along with the pipe line from the port to the facility including all drilling under the railway and inner coastal. Port Hudson I managed the erecting of the API tanks and pipe line from the river to the tanks.   Managed 12 tanks being erected Port Hudson, Scenic, Port Allen Construction manager March 2008 to January 2014 Company Name - City , State Kennecott Construction Manager for the Shut down installed solar turbine and Boiler to produce electricity. Barrick Gold strike Construction manager of the 85 API tanks project and the structural, civil work GSL  Managed the building of the pump stations 6 total Denham mine A retired mine site back on line all new pipe lines and mechanics, shakers silos conveyer belts Pacific Pipeline Fontana Ca, ? ? Project manager / Construction Manager January 2003 to January 2008 Company Name - City , State Hatti - Managed the set up and all logistics to working over seas project 6 tanks and the facility pipe line and pump stations. New Mexico- Pipe line 17 mile long into the existing facility and built new API tanks 4. Wyoming  Douglas, Pronghorn facility $ new tanks and all the facility pipe meter skids pump station rail way. ? Education High School Diploma : 12 Jones High - City , State , usa 26 years in the industry from the ground up and the last 15 years as a Project Construction Manager. I learned the industry from the field and today I have 15 years of Managing the projects and a real good track record. Skills ? Strong Leadership, Strong Computer skills, Cost control, scheduling, managing a team, procurement, estimating, scheduling, coordinate and manage staff meetings.  Very knowledge in the Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation. I have a strong understanding of safety requirements. The one thing and most important I have the ability to understand how important it is to keep a strong relations ship with the owner and the engineers of the project. Thank you foryour consideration I look forward from hearing from you.

BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship and vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Project Management: Created policies and procedures for external vendors. Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year. Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area. Professional Experience Company Name City , State Business Development Manager, VP 12/2014 to Current Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months. Accountable for sales and overall customer satisfaction. Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Company Name City , State Lending Manager, VP 09/2009 to 10/2014 Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters. Managed all facets of loss mitigation for private investors within Wells Fargo. Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, and FHLMC. Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits. Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams. Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits. Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo. Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB. Created state specific policies and procedures in collaboration with project and implementation teams. Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country. Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal. Also appeared in litigated and mediated court cases nationally. Company Name City , State Collections Supervisor II 03/2007 to 09/2009 Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service to internal and external customers. Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements. Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses. Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance. Aligns business unit activities to business priorities. Participates in strategic dialer planning discussions and provides input regarding future direction. Created global scripting for outbound Loss Mitigation campaigns. Participates in HOPE NOW initiatives and foreclosure prevention events. Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007 Supervised the inbound and outbound Customer Service and Collections call teams. Initiated monthly employee incentive programs for quality and quantity while managing to a budget. Monitored phone calls for compliance and possible training opportunities. Handled escalation calls; manage incoming and outgoing calls to customers. Prepared monthly statistical reports for senior management. Monitored phone calls for compliance and possible training opportunities. Reviewed employee productivity on daily basis and motivated staff to optimum performance. Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations. Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois. Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans. Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001 Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed all loan documents for completeness and sufficiency to make a loan decision. Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary. At the conclusion of the rescission period, deliver file to funding and give approval to fund. Set up recording with the title company and confirm the recording. Authorize title to disburse funds and coordinate any check exchanges. Pull reports to ensure loans are submitted in accordance with state and federal regulations. Company Name City , State Loan Officer 01/1998 to 01/2000 Responsible for generating leads via inbound and outbound solicitations. Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application. Developed and maintain business referral sources. Ordered comparables from appraisers. Gathered customer's documentation for loan approval. Maintained consistent productivity to ensure the fulfillment of performance standards and goals. Prepared and provided accurate reports of business development activities. Education BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website

PRESENTATION DESIGNER Summary Customer Service and Retail Associate.Specializes in Design and technology, with a particular talent for building a solid customer base.Team-oriented, working well in a collaborative environment, yet thrives on personal sales achievements Highlights InfoGraphics Person of the Quater (2014) MTN Yello Star Award Person of the Quater. Customer Care Satisfaction Training Retail and Sales Adobe Photoshop (Mock ups and Prototype) Axure RP (Wireframes and Interactive Prototypes) Adobe Illustrator (Vector Assets) Adobe Dreamweaver (Creation of mobile sites and Websites) HTML and CSS. Adobe Creative Suite CC, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, HTML, CSS, Jquery, Axure RP, Powerpoint and Keynote Experience Presentation Designer February 2016 to Current Company Name － City , State Designing Keynote and Powerpoint Slides. Creation of Graphic Assets for the presentations. Animating Keynote/Powerpoint slides. Conceptualize and visualize clients brief/ scripts to storyboards. Work primarily with producer to deliver on presentations before deadlines. Multimedia Designer October 2015 to Current Company Name － City , State Create marketing or product tutorial videos - create storyboards, record audio, shoot video, and edit final product Other projects may include catalog/brochure design, marketing collateral, online banners, print advertising. Collaborate with project teams to plan, analyze, organize, and complete assigned projects. Design and develop marketing materials for product campaigns, events, presentations, and internal communications using cross-platform and industry standard design and office software (both proprietary and open source); visually communicate abstract and concrete ideas. Work primarily with Jesus House Dallas team to resolve a wide range of design related marketing requests and challenges in imaginative and pragmatic ways. June 2013 to July 2015 Company Name User Experience and User Interaction Designer (Team Lead) Working with the whole project team to develop the solution, deliver a detailed User Experience to support this, and see it through to implementation. Understanding the business objectives and user requirements of the project, by whatever means required, and translating these into site blueprints. Website evaluation and competitive benchmarking. Gathering information, identifying user types and user needs using questionnaires, workshops and interviews. Defining user scenarios, goals and tasks, and resulting customer journeys. Content organization and creation of site maps, navigation systems, wire frames, user journeys/process flows and functional specifications. Prototyping, customer testing and usability testing. Developing implementation or style guidelines. Understanding how site/application blueprints are impacted by, and need to interface with, technical development. Alongside: Challenging the brief where required and adding depth of thinking to the solution. Responsibility for project work, in terms of producing and articulating deliverables and self-management. Relentlessly review the standard of work, ensuring that only work meeting the highest levels of quality are presented to the client. Assist with development of test plans and scripts for usability testing. Customer care and Digital media October 2011 to June 2013 Company Name Worked with the Systems and processes department of MTN Nigeria to ensure that products launched adhere to the defined policies, procedures and quality standards as agreed within the department -Perform UATs and FUTs of new products as directed by the Quality assurance Engineers -Support the development of product and services end to end (Product lifecycle) -Decompose high level information into details and develop requirements specifications according to standard templates. -Conduct research and evaluate information on new product and services that can be beneficial to the business e.g the introduction of QR code to banners which currently is a success. -Prepare and deploy Customer awareness videos e.g Siebel CRM tips & Tricks, Hyconnect, Hynet, MTN mifi etc across regions via flash presentations. -Use organization and time management tools to track cases and meet turn-around-times and other required metrics. - Gather and share feedback related to customer satisfaction with regards to existing data service, messaging product and services - Assist in the reviewing and designing of information packs and FAQs to be deployed to online Representatives in all regions. - Monitor and report performance of existing products in the customer portfolio to the customer relations division. - Develop the MTN HR Career Portal. - Create MTN MNP teaser animation video for South Africa presentation. Education Bachelor of Science : Computer Science , 5/2009 Covenant University Computer Science Professional Affiliations Accomplished Designer with 5 years in a User Experience and Interface Design, working on platforms like Microsoft Sharepoint and Mobile Applications, i have a proven ability to develop and implement clean, slick interfaces that support business goals and financial objectives. Recognized as an expert and good listener with clients, translating their vision to reality. Skills Adobe Creative Suite, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Powerpoint, Keypoint, Prototyping, Wireframes and Illustrations

JS SALES REPRESENTATIVE-PSR Summary Customer-oriented, strategic-thinking Sales and Management Professional with over 10+ years of experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in management and sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Skills Relationship selling Territory sales Sales closing Product management and pricing Product and service knowledge Post-sales support Territory growth Product merchandising Sales Forecasting Client account management Promotional planning Revenue growth Team building and leadership Brand management Working collaboratively Organizational and People skills Experience Company Name | City , State SALES REPRESENTATIVE-PSR 09/2013 - Current Recipient of the High Five Award for meeting sales and customer satisfaction targets; and for sustaining above average relationships between company and the customer. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Fostered relationships with customers to expand customer base and retain business. Kept up-to-date with regional market and industry trends to optimize marketing and sales plans. Created and implemented store displays, promoting sales and growth. Demonstrated product features to align with customer needs. Created successful strategies to develop and expand customer sales. Contacted new and existing customers to outline benefits of products. Improved profitability and developed pipeline using multiple marketing channels and sales strategies. Maximized efficiency and time management by effectively planning and organizing client routes within territory. Monitored customer order process and addressed customer issues. Prepared and processed contracts and order forms for new and existing customers. Company Name | City , State BEVERAGE MANAGER 01/2011 - 04/2015 Developed a well-organized beverage system and directed a highly experienced team consisting of 10 bartenders and approximately 30 servers to provide best hospitality experience to customers. Prepared appropriate staff schedules according to budgetary guidelines. Oversaw and maintained stock levels to serve high-quality products consistent with customer requirements. Demonstrated strong analytical and financial skills while maintaining budget, processing payroll, implementing cost controls, and evaluating income estimates, profit and loss statements, sales and labor flash reports. Improved staff productivity by conducting training on customer service, company policies, and safety practices. Created a healthy and secure environment for staff and guests through the enforcement of safety and sanitation standards. Retained remarkable service standards by hiring highly talented staff for all departments. Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Company Name | City , State MERCHANDISER 01/2010 - 05/2013 Supported sales reps in establishing special promotional set-ups and providing compelling presentation of products. Drove sales and profitability goals by cultivating positive rapport with key store individuals and customers. Organized engaging front-facing displays to capture customer interest and drive revenue growth. Arranged items in favorable positions and areas of store to attract customers and optimize sales. Communicated and coordinated planogram execution with store management. Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations. Updated seasonal displays such as windows and mannequins to highlight current product lines. Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales. Company Name | City , State SALES ASSOCIATE 01/2010 - 11/2010 Identified customer requirements and suggested quality cellular devices by utilizing extensive product knowledge. Arranged sales floor and presented the store in visually appealing manner. Consistently met sales goals and ensured recurring business by nurturing long-term relationship with customers. Attained customer confidence by providing interactive, engaging and reassuring store experience. Maximized customer experience through prompt resolution of complaints or issues. Education and Training Morgan State University, Earl G. Graves School of Business | City BS in Hospitality & Business Management 05/2011 Completed coursework in Finance, Accounting and Marketing. The curriculum emphasizes managerial leadership and is designed to develop/prepare students with theoretical and applied business and hospitality knowledge, skills, values and attributes. Softball Team

SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized as 1 of top 4 agents, promoted twice for excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system. Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including "Furniture Disposal Process" , "Furniture Issuance Procedure", "Processing PO Orders Procedure", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50% Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus. Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days. QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation Education Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005 Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY Affiliations Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Certifications Certification in Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development

SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated, results and detail oriented leader with strong communication, leadership, and troubleshooting skills. I have a proven track record in increasing staff development with a focus on quality improvement. I am seeking a position that allows me to implement health care improvement processes and procedures. Education and Training Associate Degree , Applied Science June 1999 Robert Morris University － City , State Health Information Management Healthcare Management Devry University － City , State Course work in Healthcare Management Skill Highlights Staff training and development Relationship and team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name － City , State Implement and support business office software solutions   Create and test application scenarios, including interfaces and device integration Coordinate software version upgrades with various departments  Assists in project efforts related to charge capture, claims, remittance and cash management workflows Support day to day maintenance of HB system. Includes daily checks, investigation, root cause analysis, remediation, and process improvement Serves as the HB Data Courier lead Provides on-call support during off hours Revenue Cycle Trainer Jul 2006 to Mar 2014 Company Name － City , State Provided operational and technical support which enabled the business office to function efficiently and effectively. Responsible for operational issues, resolution development and advanced integration through audit/review functions. Conduct, deliver and arrange training programs for new employees and continuing education of current employees of the business office. Evaluate old policies and procedures and update as necessary. Acts as a liaison between the business office and technical staff in information systems to communicate issues and coordinate resolution. Work with managers to develop job aids, improve accuracy and assist in improving best practices. Conduct employee specific need and issue based assessments. Participate in quality reviews of staff to identify issues and provide additional training. Create and maintain training materials as well as Epic procedural guidelines and departmental workflows. Deliver cross-training programs. Analyze workflows and system functions to enhance the correct capture of patient information, clinical charges and diagnostic codes, in support of the electronic billing and collection processes. Regularly evaluated employee performance, provided feedback and coached staff as needed. Network Support Analyst Nov 2005 to Jul 2006 Company Name － City , State Customer service liaison to Nebo customers. Traveled locally and regionally to train hospital business office personnel on the use of ECare CMS system. Assisted new clients in setting up their billing processes utilizing ECare. Worked with programmers/analysts on problem related issues concerning the installation and upgrades involving ECare. Managed Care Claims Auditor Apr 2002 to Nov 2005 Company Name － City , State Led and directed managed care projects involving patient account activities. Monitored billers and collectors workflow processes. Assisted in improving departmental performance and outcomes. Assisted in maximizing reimbursements and reaching departmental revenue goals. Worked closely with staff to keep them abreast of current contracts, contract changes, billing criteria, reimbursement timeframes, and pre-certification requirements. Developed job tools to assist billers, admitting and insurance verification staff. Coordinated the appeal process for denied claims. Coordinator for the refunds unit. Participated on A/R, Utilization Review, Revenue Management and Patient Access task forces. Provider Relations Representative Jul 1997 to Apr 2002 Company Name － City , State Responsible for recruiting physicians for the PHO (Physician Hospital Organization). Resolved member and provider inquires. Visit, and educate physician's office staff related to managed care changes. Conducted physician staff orientation and in-services on a quarterly basis. Communicated policy and procedure changes to physicians and their staff. Identified and developed action plans for operational needs. Handled resolution of credentialing issues from Managed Care Organizations. Facilitated the resignation and termination of physicians with the Provider Health Organization. Acted as an administrative liaison for seven Provider Health Organization's. Oversaw the accuracy of operational issues related to providers, and members in relation to referral processing, claims payments, capitation payments, fee schedules, dictionary updates and provider listings. Computer Skills Epic certifications in Resolute Hospital Billing, Home Health and SBO Allegra IDX MIDAS Passport/ECARE Microsoft Word, Excel, and Powerpoint Certifications Revenue Cycle Training through HFMA Six Disciplines of Breakthrough Learning Developing Others The Basic Principles of a Collaborative Workplace Giving and Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training

CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people, in a stable environment that will lead to a lasting   relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines; while remaining task oriented and working as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial Airport, and Airline product lines. Having knowledge of multiple product lines is an asset, because I am able to assist multiple underwriters and underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term changes that may occur, while maintaining monthly reports for the commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning policies, certificates, loss runs, invoices, and endorsements for Agriculture, Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless process. I have received numerous awards for going above and beyond for my manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers; while also working as a part of a team and providing the best customer service. Having knowledge of aviation is useful in assessing aviation risk, which includes aircraft specifications, reviewing pilot experience, and etc.; to produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting, underwriting, renewals, policy terms and conditions, non-ownership program, and providing training to brokers regarding an external quote system. Familiar with intranet and internet based systems that incorporate a paperless process. Research and corrected any premium discrepancies by offsetting balances in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and developing strategy plans on how to improve quality and quantity for the company. Taking inventory of all supplies, mobile devices, and accessories in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer's problems be resolved as soon as possible. My experiences have given me the ability and the expertise to train other employees, while staying abreast on AT&T mobile devices and the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to achieve or support center goals, visions and objectives. I have the aptitude to achieve goals independently or in a group setting; while being able to motivate myself and others. I am excellent at multi-tasking and maintaining flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate Flextronics position, while listening and asking questions to meet the customer's needs. I am empathy when listening to others; while educating customers about their devices and resolving issues. My written communication skills are another essential part of my daily duties at Flextronics. For every customer that comes to the store their account must be annotated. The annotations must include the customer's name, issue, troubleshooting steps that were performed, results of those steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers proprietary information. These skills help me to be more efficient in supervising and managing other employees; while remaining attentive to the customer. I have been awarded employee of the month for five months. Along with numerous emails and phone calls with positive feedback from customers. I was also sent to Shreveport, LA because of my expertise to assist employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills

FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions. Highlights Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.) *Basic experience in SPSS, Bloomberg, and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State Division of Risk Management Supervision Aug. Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,. Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions. Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action. Facilitate the training of less-tenured employees through designated on-the-job training assignments. Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications. Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs. Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk. Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis. Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants. Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues. Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report. Significant Assignments: Nov. 2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt. 12/2014 Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions. Apr. 2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software. In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices. Certifications & Awards: FINRA Series 91 (Mar. 2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct. 2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations. 05/2008 to 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos. Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met. Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends. Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting

Camryn Hilliard Professional Summary Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills Current trend knowledge Stocking and Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University of Scranton City , State Expected in 05/2024 Bachelor of Science : Psychology And Political Science Work History Company Name - Sales Associate City , State 02/2020 - Current Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Completed orders through store provided system system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained records related to sales, returns and inventory availability. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Processed product returns and assisted customers with other selections. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pandora news. Tracked stock using company inventory management software. Prepared merchandise for sales floor by pricing or tagging. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant Jewelry products and services. Prepared cash deposits up to $500 with zero discrepancies. Company Name - Sales Associate City , State 08/2019 - 08/2020 Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Developed, marketed and sold full range of clothing products, including Champion and Nike. Completed orders through Untipro system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news. Maintained organized, presentable merchandise to drive continuous sales. Company Name - Veterinary Technician City , State 09/2018 - 08/2019 Assessed paws, ears and eyes for injuries or infections as part of initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records. Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment. Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Assisted veterinarian with wound treatment, administration of vaccines and operations. Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients. Monitored urine and fecal output, completed weight checks and observed appetite during feeding. Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record. Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care. Administer medications, vaccines, and treatments as instructed by veterinarian. Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture. Processed new patients and updated client records with key information using hospital provided software. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Languages American Sign Language : Elementary American Sign Language : Elementary

PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager to work in a fast-paced customer focused  environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns.  Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs.  Integrates tools to improve customer retention and achieve significant level of designer selling volume. Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships. Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers. Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers.  Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years ​ Education and Training Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State

MECHANICAL ENGINEERING INTERN Summary CAD | CAM | Finite Element Analysis | Mechanical Design | Product Design and Development Skills 5 years of experience with CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO) 2.5 years of experience with CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct) 2.5 years of experience with Analysis (Linear & Non-linear Static, Dynamic, GD & T, Tolerance Analysis, Design Optimization) Experience with Sheet metal, Design for manufacturing, generating Bill of Materials, DFMEA, Sculpting. Experience with advanced material selection for rapid prototyping, advanced manufacturing, welding and 3D printing. Experience 09/2013 to 05/2014 Company Name Finite Element Analysis of Industrial Robotic Assembly, Illinois Institute of Technology, Chicago Jan - May 2016. Conceptualized, brainstormed and designed a 6-axis SCARA Robot for pick and place operation in automotive industry. Performed static analysis with stainless steel 304 to evaluate the maximum load an assembly can lift before yielding. Also, analyzed Gripper and joints to eradicate future failures. Optimized design using OptiStruct by varying mesh sizes and element order. Simulated assembly with dynamic analysis to find distorted elements and to verify optimized structure. Reliability Engineering Analysis on Automotive Oil Pump, Illinois Institute of Technology, Chicago Sept - Dec 2015. Used industrial reliability specifications to select the power consumption and flow rate at three distinct levels of rpm to study its variability. Improved system using Taguchi analysis by optimizing signal to noise ratio. Conducted Failure Mode Effect Analysis (FMEA) to analyze potential causes of failures to deliver clean oil upon demand Abstracted and designed Near Dry Machine with two inlet nozzles. Performed fluid analysis and actual results on lathe machine. Provided vegetable oil as a coolant with pressurized air on flank face of the tool, which resulted in unburnt and recyclable chips. Gearbox Design, Narsee Monjee Institute of Management Studies, Mumbai Jan - May 2013. Designed a gear box with different gears such as spur, helical worm by considering seals, lubricating oil and bearings. Assigned materials and performed dynamic simulation to define contact surfaces. 06/2013 to 08/2013 Mechanical Engineering Intern Company Name Initiated a project to perform a failure investigation in mufflers due to the low clearance of roads and provided feedback. Established and coordinated maintenance, GD&T, safety procedures, service schedule and supply of materials in the maintenance shop. Developed failure reports including feedback based on common failures from the automotive industry. Set up and calibrated accelerometers on Hyundai cars to conduct tests to analyze the modes of vibration of vehicle and the steering column. 05/2012 to 07/2012 Manufacturing Engineering Intern Company Name Analyzed automation, process parameters, different equipment to shape and control the profile of chips and Manufacturing process of Hot Strip Coil. Re-designed the existing shop floor to improve space utilization, increase material flow, optimize labor and reduce holding costs by 5% and improved space utilization by 20%. Performed statistical analysis on historical data of the operating parameters using SPC and DOE's to identify significant factors contributing to process deviation and affecting the cold crushing strength of the pellet. Generated Bill of Materials and calculated overall manufacturing cost. Education and Training May 2017 Master's : Mechanical & Aerospace Engineering Illinois Institute of Technology (IIT) － City , State Mechanical & Aerospace Engineering 3.5/4.0 Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing May 2014 Bachelor of Technology : Mechanical Engineering Narsee Monjee Institute of Management Studies － City India Mechanical Engineering 3.19/4.0 Work History Company Name Certifications Autodesk Certified Professional in Autodesk Inventor Professional Software. (License # 00313355) *Autodesk Certified Associate in AutoCAD Software. (License # 00296190) Publications Parekh R., Chaudhary R., Ingle A. (PhD), "Reliability of Dissimilar Metal Joints using Fusion Welding: A Review" presented at the International Conference on Machine learning, Electrical and Mechanical Engineering (ICMLEME'2014), Dubai (UAE) Skills 3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding

SPECIAL EVENTS COORDINATOR Summary Marketing and public relations professional with over five years' experience in campaign management, strategic media communications, social media management and event planning, seeking position as Marketing Coordinator with milk + honey. Excellent verbal and written communication skills Sound knowledge of marketing principles Market project management-motivated, confident, multi-tasks, creative, innovative and energetic Social media savvy Highlights Excellent verbal and written communication skills Sound knowledge of marketing principals Market project management-motivated, confident, multi-tasks, creative, energetic Social media savvy Accomplishments Conceptualized and launched the [Campaign name] marketing campaign, which led to a [Number]% increase in sales. Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts. Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $[Amount]. Served as [Products] product line expert. Experience Special Events Coordinator June 2014 to Current Company Name - City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Cultivated positive relationships with the community through public relations campaigns. Estimated project costs and monitored budgets.Developed corporate communications strategies and programs, including project timelines. Managed official company page on Facebook to facilitate interaction with supporters. Coordinated monthly and quarterly marketing and community events, such as [Example]. Administrative Assistant August 2012 to June 2014 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Planned and organized corporate media and other special events. Established long-range objectives and developed innovative strategies to help achieve them. Planned and negotiated media buys, including TV, radio, print and digital. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows.Established long-range objectives and developed innovative strategies to help achieve them. Estimated project costs and monitored budgets. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Public Relations Intern March 2012 to July 2012 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Wrote and developed media kits for [Initiative name] and [Project name]. Evaluated and managed new strategic business opportunities. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Social Media Intern May 2011 to September 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders. Marketing and Public Relations Intern September 2010 to May 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Managed both inbound and outbound marketingcampaigns to generate new business and to support partner and sales teams. Wrote newsletter marketing copy and presentation materials for special projects. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Education Bachelor of Science : Business Marketing Montana State University - City , State Member of [Club Name] ClubCoursework in [Course Name] Interests Marathons, hiking, reading, volunteering, lectures, yoga, professional development and scrapbooking Additional Information Philanthropy Chair, Alpha Omicron Pi Volunteer, Reading to Kids Marketing Co-Chair, Junior League Skills Public Relations Software: Gorkana, Factiva, Cision, Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube and Instagram)

V/P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail-oriented Accomplishments Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012. Implemented several strategies that successfully increased sales and improved client retention rates. Continue to improve and develop a strong middle market customer base. Experience V/P Commercial Relationship Manager March 2014 to Current Company Name － City , State I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million. I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services. As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households. This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations. I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to. I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate. I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate. I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures. Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity. I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million. I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan. Supervisor January 2010 to Current Company Name － City , State Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard. Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation. Requests and coordinates transport capability to meet a movement mission. Marks and labels cargo and freight shipments in accordance with regulatory requirements. Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence. Arranges documentation and reports for follow-up or response to tracer actions. Prepares transportation movements documents and related forms for the type of shipment and mode of travel. Performs office duties such as posting regulations, files maintenance, and routine office correspondence. Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding. Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position. Microsoft Office, training and equipment tracking/repair operations. Military- security clearance. Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer March 2008 to March 2014 Company Name － City , State Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs. Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities. I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers. Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs. I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies. I helped maintain budget analysis goals for corporations through review of financials and project management evaluations. I provided financial advice on budget related issues for business goals and strategies to meet those goals. As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures. I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees. I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties. My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement. I was accountable for branch balance sheet and financial statements, and branch profit and loss. I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development. Target area was companies of 2 million in revenue to 10 million in revenue. 75% of loan growth was above 1 million dollars per loan. Businesses were primarily doctors, property management, manufacturers and franchise opportunities. Consultant/General Manager November 2007 to March 2008 Company Name － City , State I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff. I created the processes for a new fitness center and training and hiring of employees. I was the temporary general manager of the facility until I hired and trained my replacement. Also set up logistics for ordering and shipping supplies for the fitness center and hotel. General Manager December 2004 to November 2007 Company Name － City , State I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time). I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise). I also set budgets for the sales team and monitored their development. I maintained reports and profit and loss for the fitness center. I also developed and trained others to become managers and advance in the company. Education Bachelor's Degree : University Studies , 5 2005 Southern Illinois University － City , State Master's : Business/ Management and Leadership Liberty University Business/ Management and Leadership Skills Credit Analysis Microsoft office Relationship Building Sales

CHILD CENTER ASST DEPT HEAD Summary To obtain a position as a personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Highlights Results-oriented Time management Dedicated team player Proper phone etiquette Meeting planning Schedule management Strong problem solver Professional and mature Accomplishments Increased office organization by developing more efficient filing system and customer database protocol. I Coordinated all department functions for team of 30+ employees. Experience Child Center Asst dept head 05/2009 to Current Company Name City , State Kids Activities Assistant Department Head Assist in managing the operational, financial, and budgetary responsibility for the Kids Activity programming and Child Center area. Market, promote, and sell Kids Activities programs throughout the club and in the community to increase participation in all our different children programs. Plan program curriculum, prepares program schedules, and registers participants Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures I provide outstanding customer service by developing positive relationships with members everyday. Early Childhood Assistant Teacher 05/2009 to 09/2009 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate Practices. Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Child Center Department Head 03/2007 to 04/2008 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center Help to maintain a neat and organized classroom. Oversees daily operations, managing a team of 32 employees Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Responsibilities including administrative, recruiting , personnel issues, policies and procedures, and payroll. Implement curriculum plans. Maintain ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise. Maintain records and reports on each child that comes to the Child Center. Child Center Assistant Department Head 05/2005 to 03/2007 Company Name City , State Assist the Department Head with the overall direction, coordination and management of the Child Center. Assist with ensuring continuous professional growth and development of Child Center staff. Assist with recruiting and interviewing and employee paperwork for the Child Center. Engage children in interactive educational activities that include story telling, organized arts & crafts, singing, and games. Member Activities Assistant Department head/ Fitness Instructor 11/2003 to 05/2005 Company Name City , State Received and screened a high volume of internal and external communications, including email and mail. Exhibit outstanding customer service by developing positive relationships with members and children. Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures Assist with training team members through shadowing instructors, orientation, direction, and feedback. Assist with planning program and activity curriculum, prepare program schedules, and register participants. Also taught teen and children fitness boot camp. 2 Make hiring, promotion, disciplinary and termination recommendations to the Department Head. Early Childhood Associate Teacher/School Age Lead Teacher 06/1998 to 04/2003 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate practic es.Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room for long periods of time or absent. Help Lead Teacher 04/1998 to 04/1997 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at center. Help to maintain a neat and organized classroom. Help children establish good habits of personal hygiene; change diapers and assist with toilet training. Education Bachelor of Science : Criminal Justice 210 Kaplan University City Criminal Justice Associate of Arts : Early chilhood June 2002 Oakton Community College City , State Associates Arts in Teaching Early childhood High School Diploma June 2000 Evanston Township HS City , State Skills administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing , ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting

SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities. Skills Advanced problem solving Project planning and development Finance and accounting Employee relations Team building  Negotiations expert Strategic planning Contract review and recommendations Work History Company Name Senior Project Manager | City , State | August 2017 - Current Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to­ $10 million range. Monitored the market to capitalize on the latest trends. Supervised the work of team members, offering constructive feedback on their work performance. Monitored timelines and flagged potential issues to be addressed. Collaborated with the Pre-Construction department to ensure accurate and complete project budgets. Company Name President | City , State | November 2010 - August 2017 Qualified competitive subcontractor bids prior to execution of contracts. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Led and managed resolution of all issues during project construction and commissioning phases. Led the planning, budgeting and direction of all construction projects. Carefully coordinated plans and specs using marketing programming standards. Company Name Senior Project Manager | City , State | January 2006 - November 2010 Managed teams of on-site subcontractors on multiple sites simultaneously. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues. Directed all phases of commercial construction projects, from budgeting  to closeout. Collaborated with the Accounting department to implement electronic accounts payable system. Company Name President | City , State | January 2003 - December 2005 Oversaw business-wide changes to modernize procedures and organization. Developed program to promote new managers from within, leading to a cohesive leadership structure. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Trained and promoted continued education for all onsite crew members.  Company Name Project Manager | City , State | April 1999 - December 2002 Kept meticulous records of all costs and expenses and analyzed that data against the budget. Managed between 10 to 20 projects per year. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities. Conducted meetings with clients to determine project intent, requirements and budgets. Company Name Project Manager | City , State | April 1997 - March 1999 Conducted meetings with clients to determine project intent, requirements and budgets. Maintained project schedules by managing timelines and making proactive adjustments. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives. Education Masters of Real Estate & Construction Management Construction Management University of Denver City , State | 1995 Construction Management BBA Business Management East Tennessee State University City , State | 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management,  Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and  implementation and Quality Control. Certifications LEED AP ICC Class A License  ASHE (American Society of Health Engineers)

PERSONAL TRAINER Summary Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products. Experience Personal Trainer Jun 2010 to Current Company Name － City , State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc. Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day Consistently provided excellent customer service and assisted in account management for 15,000+ members Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Exceeded company objectives with Sales. Hired and trained 90% of staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Maintained daily bookkeeping report. Led the creation of recruiting plans for all open positions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Screened all applicants based on theirTrained new sales associates Trained new sales associates each quarter. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client. Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form. Helped clients to reach their goals through consistent motivation, education, and accountability. * Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client * Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form * Helped clients to reach their goals through consistent motivation, education, and accountability Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client Responsible for new client outreach and retention Accomplishments 1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card) Fitness Manager Mar 2015 to Mar 2015 Company Name － City , State Team Leader Tracking Sales Help and Development in Training Programs Manage 16 Personal trainers Oversee All Operations on the floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma , buisness southern indiana － City , State , united states some college/ Coursework in Business, Management and Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs

FINANCE MANAGER Accomplishments Transfer Pricing and Tax seminars, domestic and international, conducted by E & Y and KPMG IFRS, conducted by Institute of Chartered Accountants of Pakistan (ICAP) Balanced Score Card- A tool for strategy execution, conducted by ICAP Sukuk- the most rapidly growing and widely accepted Islamic structure, conducted by ICAP Making Strategy Happen- an intensive immersion into the world of Strategy Execution, conducted by MIH Training Academy, a division of Naseba and certified by Institute of Leadership & Management. Professional Summary Corporate finance executive and CPA offering 16 years of experience with the wealth of strategic and operational knowledge. Wide-ranging cross financing experience in auditing & assurance, financial and advisory services with big 4 professional firms (Deloitte & Touché), lead IPO and M&A transactions. Strong expertise in public reporting (through Capital Market Authority), capital market transactions, strategic negotiations and international business. Proven ability in managing and motivating teams of loyal and productive employees. Excellent leader with a track record of problem solving, and consistently drives bottom-line performance, efficiency, process and profit improvements and enhanced internal controls. Attained well-recognized results as a key advisor to the CEO, member of the senior executive team of a public listed company. Affiliations Bachelor of Science (B.Sc.) from University of the Punjab, Pakistan Member of Institute of Certified Public Accountants of Pakistan Certified Public Accountant (CPA), Membership No. M647 Fellow Member of Chartered Institute of Cost and Management Accountants of Nigeria Cost and Management Accountant (FCMA), Membership No. 509 Associate Member of Saudi Organization of Certified Public Accountants Certified Public Accountant (CPA), Membership No. 3664 Associate Member of Association of Certified Public Accountants - UK Chartered Accountant - Intermediate (CA, Intermediate-Pakistan) Skills Strategic Financial Planning Risk Management & Performance Analysis Investment Management Budgeting, Forecasting and Analysis External Audit & Actuarial Work Finalization Accounting & Auditing Corporate/Operational Finance Treasury Taxation Regulatory compliance Mergers & Acquisition Financial Reporting and Executive Presentation Financial modeling capability IFRS proficiency US GAAP principles Expert in GAAP and statutory reporting MS Office Suite Auditing proficiency ERP (Enterprise Resource Planning) software Internal control management Work History Finance Manager 03/2017 to Current Company Name – City , State Performed Financial Due Diligence of the business acquired by the entity. Prepared financial projections and did investment appraisal.  Arranged financing from the bank to finance the business acquisition.  Prepared and presented strategic planning to management for approval.  Provide leadership role in all aspects of the company's financial operations and manage treasury function, present production and financial reports under local GAAP to the management and ensure tax compliance, arrange insurance cover for business and employees.  Designed, got approved, implemented and monitored internal controls. Prepared Break-even Analysis, formulated salary structure, prepared, monitored and adjusted financial budget.  Oversaw preparation, and analyze monthly financial reports for management and Board of Directors, quarterly reports and financial reports for Board meetings. Collected and reported monthly expense variances and explanations. Computed taxes owed by applying prescribed rates, laws and regulations. Chief Financial Officer, CFO 10/2011 to 09/2016 Company Name – City , State Developed strategies for sustainable value creation, supported senior management in decision making, managed assets-liabilities mismatch risk and ensured relevant and useful internal and external reporting. Led the accounting and financial function, improved the financial performance through recommendation and implementation of various measures. Broad scope of authority included executive guidance for all. Established strong system of financial reporting that ensure adequacy of Technical Reserves even contesting external actuary's recommended Reserves directly improved the bottom line. Successfully negotiated the Reinsurance Contracts on favorable terms and single handedly arranged a new reinsurance cover. Key contributions: Headed the Share Capital raise of the Company by $ 60 million through Rights Issue. Led the implementation team in successfully implementing ERP System and replacing in-house standalone modules. Reengineered the Accounts and Finance Function by segmenting into Accounts Receivable, Accounts Payable, Treasury and GL sections and streamlined the reporting hierarchy and introduced the accounting and control procedures for capital expenditure. Co-orchestrated the transformation of the company from its multi-million dollar loss position to a net income of 2.0% in first two years then up to 7.1% in next two years by making a thorough analysis of the portfolio and developing monthly reports, putting in place controls. Developed a new analysis tool using MS Excel advanced features that was used company-wide to measure financial performance at each of 13 retail locations and for each product on a monthly, quarterly and annual basis. Achieved significant cost savings where General & Administrative expenses reduced to 11% from 17% of revenue by reviewing along-with HR manager the job descriptions and consolidating wherever applicable and eliminating redundant positions. Developed the management reporting system, through which recommended to the head of technical to revisit the prices of a particular product which were done and that resulted in increase of sales volume of the product by almost 2 times while keeping the loss ratio on lower side and yielding higher profit in absolute terms. Achieved savings of $ 1.6 million per year by creating a tax-efficient cross-border reinsurance structure. Established 'Collection Unit' that improved the receivable turnover from 1.58 to 3.16 times and reduced the provision for doubtful debts by $ 2.53 million that impacted the bottom line positively. Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding. Developed new process for employee evaluation which resulted in marked performance improvements. Manager Audit 01/2007 to 09/2011 Company Name – City , State Project management of a number of significant audit engagements, often multi-disciplinary and multi-jurisdictional to ensure market reporting timetables were met whilst ensuring client service standards were maintained. Professional engagements  often involved the management of complex audit teams, resolution of technical accounting issues under IFRSs & local GAAP and liaising with senior client management and group audit teams. Achieved the Employee of the year award for the year 2010 by managing one of the biggest portfolios of clients contributing good amount of revenue to the firm's income while maintaining high quality work. Contributed to the growth of revenue of the Firm by introducing new clients and agreeing on additional services with existing clients i.e. during the course of audit convinced the client for tax consultancy services as well. Managed the referral jobs for multinational clients where audited the financial statements prepared under US GAAP and other cross border GAAP. Performed Financial Due Diligence and Valuation in connection with Mergers & Acquisitions and IPOs Served a diversified client base of international public companies including insurance, investment partnerships, manufacturers, contractors, construction, petrochemicals and retailers. Managed and carried out agreed upon procedure assignment on internal controls, product pricing and forensic assignment. Identified and recommended improvements related to key operational and control issues for presentation to top management and audit committees  Conducted training on International Financial Reporting Standards and International Auditing Standards. Assistant Manager 08/2006 to 12/2006 Company Name – City , State Senior Auditor 06/2002 to 05/2006 Company Name – City , State Skills Accounting, Accounts Payable, Accounts Receivable, Acquisitions, Administrative, Ad, Auditing, Budgeting, budget, client management, Contracts, Contract Negotiation, Corporate finance, CPA, client, clients, clients i, decision making, Due Diligence, ERP, senior management, features, Finance, financing, Financial, financial operations, Financial Planning, financial reports, Financial Reporting, financial statements, Forecasting, GL, HR, insurance, international business, Investment Management, leadership, managing, management reporting, Market, meetings, Mergers, MS Excel, negotiations, next, PAGE 2, Performance Analysis, pricing, problem solving, profit, Project management, quality, reporting, retail, Risk Management, sales, Strategic, strategic planning, tax compliance, tax, Treasury, Valuation Education Bachelor of Science : Mathematics 1997 University of the Punjab - City Certified Public Accountant -CPA : Accounts, Audit and Finance 2012 Institute of Certified Public Accountants - City Certifications Fellow Member of Chartered Institute of Cost and Management Accountants

ACCOUNTANT Summary A detail oriented, efficient accountant that excels in managing multiple tasks in fast paced environments.  A proven track record in meeting deadlines, streamlining processes and promoting a positive work environment.  Articulate communicator known for delivering excellent customer service both internally and externally.  Self-motivated team player who demonstrates a high level of quality work and professionalism Education Bachelor of Science : Accounting and Information Management University of Texas at Dallas Bachelor of Arts : Psychology University of Texas at Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G&A and COGS Accounting Cash Forecasting Capitalization and Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables and V-Lookups Inventory Accounting Computer Skills Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase Experience Company Name City , State Accountant 12/2012 to Current ●  Compile and analyze financial information to prepare financial statements to be distributed internally and externally ●  Reconcile bank accounts to general ledger on a monthly basis ●  Manage fixed assets ensuring all assets that meet our threshold are input accurately and depreciated properly ●  Analyze inventory expense and assets accounts; Research and resolve discrepancies in coordination with Fulfillment team ●  Monitor and record bank activity on a daily basis; Analyze past costs and revenue to provide cash forecast weekly ●  Record cash receipts and revenue for associated company; Reconcile sub-ledger to general ledger by verifying monthly activity ●  Forecast balance sheet and cash flow forecast based on yearly budgeted income statement ●   Reduced closing time for monthly and quarterly close by 25 % by implementing more accurate and efficient procedures Company Name State Staff Accountant 09/2008 to 12/2012 Tracked capital improvement projects in AS400 system by checking status and confirming expenditures; provided accounting support as needed Managed fixed assets; Generated year end depreciation reports and recorded to the general ledger; Coordinated and conducted city-wide asset audit Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions; documented procedures as appropriate. Prepared year-end audit schedules and ensured accuracy; researched and resolved auditors' inquiries and requests. Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts; coordinated with police department to ensure accuracy of annual state and federal reports. Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS. Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports; investigated and resolved any discrepancies. Monitored bank accounts for investment activities; Recorded investment maturities, purchases, and interest; Updated investment spreadsheet to reflect current balances, outstanding bonds and certificates of deposits. Innovated accurate and efficient method for proper accounting of assets Coordinated with fellow staff to improve processes; Provided administrative support by filing and gathering reports, creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues. Company Name City , State Staff Accountant 12/2006 to 05/2008 Maintained capital expenditures in BNA; Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager; drafted monthly depreciation reports and computed depreciation Reconciled branch sales reports to bank account activity. Audited weekly Accounts Payable check runs. Audited daily Accounts Receivable credit reports. Researched validity of invoice void requests. Investigated and resolved credit card and bank deposit variances. Company Name City , State Accounting Assistant 03/2005 to 12/2006 Prepared and input daily and monthly journal entries into general ledger. Analyzed and reviewed expense reports for accuracy. Performed monthly balance sheet reconciliations. Recorded monthly and yearly accruals. Input new vendors and invoices into accounting system; conducted weekly check runs. Prepared daily cash reports and performed transfers as needed. Managed bank accounts for 24 properties; Performed intercompany transfers as needed

INFORMATION TECHNOLOGY (IT) SPECIALIST Experience Information Technology (IT) Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 to Current City , State U.S. Army Information Systems Engineering Command (USAISEC) on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC. I develop, manage and coordinate the implementation of network communications, local area networks (LANs), visual information systems (VIS), and information technology (IT) infrastructure projects. As the Project Manager and Lead Engineer, I directed and managed the efforts of a five person Integrated Product Team (IPT) to implement the $25 million IT infrastructure for the the new Command, Control, Communications and Computers (C4) facility for the Joint Special Operations Command (JSOC) at Ft Bragg, NC. Provided daily project coordination and oversaw the development of the IT technical requirements, system design plan and associated contract documents and design drawings for the 35,000 sf building. Reviewed building construction design drawings, consolidated design change input requests from the customer and team members, and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications, applicable security standards, and customer requirements. requests for building design changes to the US Army Corps of Engineers (USACE). and provided technical oversight of the project. Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements, project scheduling updates, and to resolve controversial project issues. Created the project integrated master schedule (IMS) to identify and manage resources so that all project documentation and deliverables were developed accurately, and to ensure system reliability, operability, and maintainability. In support of the Army Base Realignment and Closure (BRAC) process, performed duties as the project coordinator for the $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation. As the ARCENT relocation project leader, identified and analyzed requirements, assigned and reviewed work and exercised full control over the planning, development, and implementation of all assigned tasks for the Integrated Product Team (IPT). Obtained contract engineering services by developing the Acquisition Requirements Package (ARP), and participated in Source Selection Evaluation Board (SSEB) activities. Prepared statements of work (SOWs), procurement data packages, and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management. Provided financial and resource planning, execution, and tracking; to include manpower, temporary duty (TDY), and other acquisition resource requirements. Judiciously expended project resources, determined priorities and worked within resource allocation limits, fiscal law and existing policy. Completed all required contract modifications, List of Materials (LOMs) and Major Item List of Materials (MILOMs), as well as independent government cost estimates (IGCEs) as required. Integrated various IT sub-systems based on system dependencies, technical adequacies, and customers' need. Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing (SAT) of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements. Systems Integration Analyst July 2009 to December 2009 Company Name － City , State Supervisor: Randy Devine - (520) 459-3174. Systems Integration Analyst responsible for contract Information Technology (IT) engineering services in support of the US Army Information Systems Engineering Command (USAISEC). Developed the Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List of Materials (LOMs) and other acquisition documentation for complex IT projects according to user requirements. Worked with Government and sub-contractor personnel and provided guidance and oversight on project document development and validation for the U.S. Army Forces Command (FORSCOM) and U.S. Army Reserve Command (USARC) BRAC relocation. Provided engineering, procurement, installation, cutover and testing requirements for the High Frequency (HF) and Ultra High Frequency (UHF) Radio Systems and antennas in support of a Command, Control, Communications, Computers and Intelligence / Information Technology (C4I/IT) systems project. Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package (ARP). April 2001 to September 2009 Company Name Functional Area Expert (Command and Control)Sierra Vista, Arizona Supervisor: Robert Kessler - (520) 417-0959. Communications Engineer supporting the U.S. Army Information Systems Engineering Command (USAISEC) by providing IT engineering services in the form of quick reaction engineering to Engineer, Furnish, Install, and Test (EFIT) total communications functionality at multiple Command and Control (C2) facilities. Provided QA / QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations. Provided IT engineering support for the US Southern Command (SOUTHCOM) headquarters relocation project, to include developing the FDC as part of the design-build contracting process for the USACE. Developed the SDP, LOM, cost estimates and test plans for the radio and satellite systems, copper and fiber cable plant, lightning protection systems, grounding, bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency (DTRA) relocation project. Provided on-site engineering support for the voice, data, and visual information systems being installed for the United States Army South (USARSO) Headquarters and the Installation Management Agency (IMA) at Fort Sam Houston, Texas. Provided detailed engineering for the design and installation of Briefing and Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), and Open Office Areas. Conducted QA / QC checks and testing for a Defense Red Switch Network (DRSN), Global Command and Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, and Visual Information Systems. Assisted USAISEC Force Projection Engineering Directorate, and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea. Performed site surveys, gathered user requirements from several staff directorates and operational elements within the command and developed an SDP, EIP and LOMs to upgrade the Global Command and Control System (GCCS) communications systems as well as the administrative and tactical voice systems. Provided engineering support for the development of the C2 facility for the U.S. Army Central Command (USCENTCOM) Headquarters and foreign coalition forces in Doha, Qatar in support of Operation Iraqi Freedom. These efforts included various secure voice, data, and visual information systems critical to the Command Center operations. Supervised and assisted with the routing, termination and acceptance testing of all fiber optic and Cat5 cabling, voice and data systems and related telecommunications equipment and infrastructure. Education Bachelor of Science (BS) : Information Technology , 2005 University of Phoenix GPA: GPA: 3.67 Information Technology GPA: 3.67 Associates of Applied Science (AAS) : Electronic Technology , 2003 Cochise College GPA: GPA: 4.0 Phi Theta Kappa Electronic Technology GPA: 4.0 Phi Theta Kappa Associate : General Studies , 2001 AGS Cochise College GPA: GPA: 4.0 Phi Theta Kappa General Studies GPA: 4.0 Phi Theta Kappa Skills Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice and data

SALES Summary Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Highlights Self-motivated Driven Clear and articulate phone manner Cheerful and energetic Dependable Property and casualty products Exceptional interpersonal skills Excellent communication skills Strong sales-closer Cold calling Accomplishments Consistently qualify for sales bonuses by exceeding sales targets by items as well as monetary goals. Experience Sales 02/2015 to 12/2015 Company Name City , State Exceeded sales goals to 24,000 in one month's time. Generated new leads weekly. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Responded to all customer inquiries in a timely manner. Retained policyholders during annual renewal period. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Cold Calls 10/2014 to 02/2015 Company Name City , State Marketing, telemarketing personal and commercial lines. Generated new leads weekly. Developed life insurance and commercial insurance leads to meet monthly sales targets. Receptionist, Telemarketer, Marketing 05/2014 to 10/2014 Company Name City , State Implemented a consultative selling approach on all inbound calls. Acted as a liaison between inside representative with personal and commercial lines. Implemented a consultative selling approach on all inbound calls. Processed applications, payments, corrections, endorsements and cancellations. Called warm leads each week to expand client base. Cold Calls 11/2012 to 01/2014 Company Name City , State Called hundreds of warm leads each week to expand client base. Clerical, Claims Representative, Retention Officer 05/2009 to 11/2011 Company Name City , State Implemented a consultative selling approach on all inbound calls. Promoted client retention through high-quality service and follow through. Maintained detailed account records and contact logs. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Created weekly and monthly reports. Dispersed incoming mail to correct recipients throughout the office. Assistant Manager 05/2007 to 08/2009 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Teacher 08/2007 to 03/2008 Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Designed lesson plans focused on age and level-appropriate material. Teacher 08/2006 to 05/2007 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Encouraged children to be understanding of others. Maintained a child-friendly environment with access to outdoor activities. Teacher 08/2004 to 05/2006 Company Name City , State Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Asst. Testing Administrator/Youth Opportunity Asst 09/1998 to 12/2001 Company Name City , State Maintained regularly-scheduled office hours to advise and assist students. Established course websites to make updated handouts and other resources available to students at all times. Proctored exams of all kinds. Introduced students to the concepts of college writing. Education Bachelors Degree : Education 1986 Hyles Anderson College City , State Advanced coursework of 18 credit hours toward Master's Degree. Bachelors Degree : Education Bob Jones University City , State Skills Honest, Reliable, Driven, Enthusiastic people person, Self motivated

CONCRETE CONSTRUCTION Summary A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. There by helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. Also having a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with an exciting retailer who promotes from within and rewards achievers. Highlights Professional Familiar with a computerized warehouse system. Able to work at elevated heights up to 30 feet. Maintaining a clean, organized and safe work environment. Ability to organize and prioritize job tasks and requirements. Establishing safety procedures. Accurately interpreting instructions. Demonstrating integrity and respect to senior managers at all times. Personal  Physically fit and able to work in hot or cold environments. Possessing math proficiency and strong communication skills. Excellent organizational, time management and customer relations skills. Accomplishments Over Exceeding Award Successfully completed the company's rigorous employee development program. Commended for having a perfect attendance for 10 months. Promoted to supervisor after a year of employment. Experience Company Name City , State Concrete Construction 03/2015 to Current Company Name City , State RETAIL FLOOR MANAGER 01/2014 to 01/2015 Having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver proper merchandising and compliance throughout the operation, as well as delivering excellent standards of customer service. Duties: Driving and maximizing the sales and profitability of the store to achieve growth. Monitoring and review staff and store performance on a regular basis. Driving sales through maximizing team performance. Organizing, preparing and arranging promotional materials and displays. Maximizing sales through effective merchandising. Leading by example in all aspects of the role. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Creating a combination of real value for money and outstanding customer service. Company Name City , State Supervisor 01/2005 to 01/2014 Maintaining optimal stock levels to ensure timely availability of products. Managing an Inventory team comprising of Shift Managers and team leaders. Setting operational standards for all staff to follow. Managing excess and ageing stock. Reviewing service levels on a continuous basis. Using electronic inventory tracking to scan stock and reconcile inventory. Minimizing exposure to obsolete and excess stock. Putting forward recommendations for operational policy, procedures and goals. Creating and maintaining spreadsheets to report and analyze data. Recruiting, hiring and managing a team of Inventory Counters. Maintaining effective business relationships with customers. Presenting written reports and analyses to senior managers. Using scanning terminals, and professional fixed asset tracking software. KEY SKILLS AND COMPETENCIES Management A methodical approach to figures and reporting. A solid understanding of inventory related best practice. Coordinating inventory related projects. Knowledge of demand and supply planning. Excellent numerical and logical analytics skills. Ability to manage multiple tasks through effective prioritisation. Understanding and following work rules and procedures. Company Name City , State WAREHOUSE WORKER 01/2004 to 01/2007 Operating power material handling equipment to accurately select and palletize loads. Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack. Packaging merchandise for shipment. Shrink wrapping goods for loading onto trailers. Finding stock and merchandise in the warehouse. Ensuring that the correct labels are on all stored pallets. Routinely cleaning all warehouse areas and containers. Loading and unloading trucks from ground level or platforms. Matching quantities and items being shipped against the invoice. Assisting in annual inventories. Using computer equipment to generate labels. Stocking incoming orders onto shelves. Loading merchandise onto trucks. Loading and unloading containers and trucks. Organizing stock in the warehouse. Skills Strong Communication Skills Customer relations/Customer service Driving hand truck/Pallet jack Hiring/Recruiting Inventory/Inventory control Inventory Management Managing/Supervising Supply Chain Management/Time management Merchandising/Organizing/Packaging Presenting/Promotional materials Reporting/Safety/Scanning/Spreadsheets Education Graphic Design Anthem Institute , City , State , USA High School Diploma 2004 Pennsauken High School , City , State , USA

SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature. Experience 01/2016 Sales Associate Company Name － City , State Provided high-quality customer service to optimize customer purchasing and payment process. Initiated inventory control measures to sustain stock levels, and helped to order new inventories. Educated customers on available product options to meet and exceed customer service experience. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. 01/2014 to 01/2015 Cafe Attendant Company Name － City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. 01/2013 to 01/2014 Food Prep Company Name － City , State Responsible for the production and plating of desserts. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Helped with preparation, set-up, and service for catering events. Spoke with patrons to ensure satisfaction with food and service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City , State Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality

CONSULTANT Summary Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Highlights Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills. Offer valuable experience in sales and customer service, along with prospecting and account retention. Maintain excellent interpersonal communication, strategic and tactical problem solving skills. Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite. Accomplishments Dean's List for Academic Honors: Fall 1998 through Summer 2002 Experience 01/2015 - Current Company Name － City , State Consultant to transform business operations and to achieve business goals through use of DNB tools and CRM integration. Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets. Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals. Design, manage, and deploy complex, high-risk technical customer solutions from conception to production. 01/2011 - 01/2014 Company Name － City , State Senior Business Consultation Acquisitions New Business Acquisition and Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues. Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities. Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite. Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration. Hoover's, DNBi, FR, 01/2010 - 01/2011 Company Name － City , State Independent Agent Streamlined team operations and facilitated issue resolution to meet contract compliance metrics. Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts. Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits. Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts. 01/2009 - 01/2010 Company Name － City , State Account Executive Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets. Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations. Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts. Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates. 01/2008 - 01/2009 Company Name － City , State Owner / Publisher Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects. Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution. Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing. Took over entire business and turned around for print within two weeks by preserving and increasing advertisers. Created awareness in community and grew client base and relationships with thorough account management. 01/2007 - 01/2008 Company Name － City , State Sales and Marketing Director Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer. Created sales division and generated new clients through consistent, persistent prospecting and networking. Business consultant accountable for developing and launching small business video and online media division. Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships. API 01/2005 - 01/2008 Company Name － City , State Account Executive and Media Consultant Consultative outside sales position requiring organization, self-motivation and time management skills. Consistently achieved objectives for revenue generation through print, online and search engine advertising sales. Responsible for prospect generation, along with all aspects of account development and retention. Education 2002 St. Edward's University － City , State , US Bachelor of Arts : Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8 Presentations Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions

SUSHI CHEF Experience Sushi Chef , 05/2018 to 04/2019 Company Name – City , State Working for SnowFox sushi inside a King Soopers. Chef responsibilities include making rolls in the morning for the rest of the day, prepping all the roll ingredients in the afternoon for the next days morning shift, and putting away the order when it arrives. Evening Cook/Breakfast Cook , 04/2016 to 01/2017 Company Name – City , State Worked at The Winslow as an evening cook three nights a week and two mornings a week working as the morning cook. Cooper R. Snook is the head supervisor of the kitchen who I thoroughly enjoy working with and who taught me a lot of what I know now. Cook , 07/2014 to 12/2015 Company Name – City , State This was the job that I thoroughly enjoyed and learned a lot about myself as an individual and I captured my work ethic. My beginning duties included but were not limited to delivery orders. I excelled with this venture and by my end date I held the title of Assistant Manager. Cook , 05/2014 to 07/2014 Company Name – City , State A beginner job out of high school that I enjoyed and am glad I had the opportunity to work here. It was a face paced job that challenged me in many aspects of the food industry. Health and safety with food were very important factors for the tasks at hand. Learning and applying health department codes were a challenge, but I feel I gained knowledge about different avenues of this business. Receptionist , 08/2012 to 05/2014 Company Name – City , State I was awarded the opportunity to be employed at Poudre High School for my first job. I was an assistant receptionist to the front office. I benefited from this position in many ways. I was learned how to interact with very diverse group of individuals. My duties included assisting parents, students, staff and outside visitors with any information or direction that was needed. I benefited from the position in many ways, however the most important was learning to be a professional under pressure. Work History Sushi Chef , 05/2018 to 04/2019 Company Name – City , State Working for SnowFox sushi inside a King Soopers. Chef responsibilities include making rolls in the morning for the rest of the day, prepping all the roll ingredients in the afternoon for the next days morning shift, and putting away the order when it arrives. Evening Cook/Breakfast Cook , 04/2016 to 01/2017 Company Name – City , State Worked at The Winslow as an evening cook three nights a week and two mornings a week working as the morning cook. Cooper R. Snook is the head supervisor of the kitchen who I thoroughly enjoy working with and who taught me a lot of what I know now. Cook , 07/2014 to 12/2015 Company Name – City , State This was the job that I thoroughly enjoyed and learned a lot about myself as an individual and I captured my work ethic. My beginning duties included but were not limited to delivery orders. I excelled with this venture and by my end date I held the title of Assistant Manager. Cook , 05/2014 to 07/2014 Company Name – City , State A beginner job out of high school that I enjoyed and am glad I had the opportunity to work here. It was a face paced job that challenged me in many aspects of the food industry. Health and safety with food were very important factors for the tasks at hand. Learning and applying health department codes were a challenge, but I feel I gained knowledge about different avenues of this business. Receptionist , 08/2012 to 05/2014 Company Name – City , State I was awarded the opportunity to be employed at Poudre High School for my first job. I was an assistant receptionist to the front office. I benefited from this position in many ways. I was learned how to interact with very diverse group of individuals. My duties included assisting parents, students, staff and outside visitors with any information or direction that was needed. I benefited from the position in many ways, however the most important was learning to be a professional under pressure. Education High school diploma Poudre High School CIS : Computer Information Systems Front Range Community College - City , State Summary My name is Evan Elias, I have recently made the important decision about my career. Computers are going fast and the world of computers is expanding to all the corners of the earth. I want to be part of this ever-evolving staple of humanity. I also want to be able to cook and provide for people who cannot do it themselves and be a contributor to technology in my course of life. I have taken many classes on programming and taught myself about the IT aspect of computers. I am very strong in math and I like to solve problems. I have taken many cooking classes and have worked in every position in a kitchen. Highlights I am very good under pressure from the experiences in the restaurant industry. I am very good with Technology whether it be solving a simple internet bug or it being a big list of coding. Assistant Manager Delivery Direction Front office Next CODING Receptionist Safety Supervisor Skills Assistant Manager, delivery, direction, front office, next, CODING, receptionist, safety, supervisor

BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams. Highlights Established track record of exceptional sales results. Advocate of continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic and Effective Leadership style. Accomplishments Currently standing at highest percentage achieved for banking center goals in 2014. Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market. Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day.   Top performing Assistant Manager Statewide for Comerica Bank in 2010. Experience 01/2012 to Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals. Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process. Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention. Designated management trainer for first time Assistant Manager and Personal Bankers. Created and established a successful training program for new management personal after corporate program was eliminated. Develop and manage high-performing employees through positive and professional relationship team building skills. Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes. Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 to 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction. Actively coach and model behaviors concerning sales and services. Educate staff on corporate and operational changes and reinforce the benefits. Responsible for overall leadership of sales management and success of Banking Center. Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments. Proactively develop and maintain relationships with business partners. 04/2005 to 01/2011 Banking Center Assistant Manager Company Name Select, develop and retain a diverse team of high performing individuals. Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services. Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention. Proactive behavior has led to consistently meeting and exceeding individual sales goals. Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client. Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually. Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness. Maintain human resource records and administer disciplinary action employees. Actively participate in community events and planning of events that assist with company branding and recognition. Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness. 01/2002 to 01/2005 Michigan Regional Account Manager Company Name Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals. Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures. Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management. Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies. Mediate unresolved claims between consumer and Home Security of America through extensive negotiations. Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling. Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors. Education 1 2012 Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor of Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008).

HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision Skill Highlights New employee orientations Staff training and development Microsoft Office Suite expert Maintains confidentiality HR policies and procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional and mature Dedicated team player Strong interpersonal skills Education and Training Rowland High School City , State High School Diploma East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course Skills Human Resources, Scheduling and Payroll Interviews, New Hire Training and Orientation Microsoft Word, Excel, Access, PowerPoint and Outlook Electronic Time Card and Scheduling Applications Multitasking in a fast paced environment Extremely Organized, Communication Proficiency Team Oriented with the ability to build strong relationships with Individuals at various levels Dead-line results driven, Time Management Works well with little or no supervision Professional Experience January 2009 to January 2014 Company Name City , State Healthcare Documentation Services Delivery Manager Directly responsible for customer satisfaction in clinical document turnaround time and quality Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality As required received many high scoring customer surveys and resigned contacts Prepared and presented client account performance reports and executive level scorecards Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires Ensured training course material were up to date and managed training room bookings Ordered training supplies and equipment Created and maintained weekly work schedules for transcription staff Completed electronic time cards and payroll as well as trained each employee to use the program Under my leadership overtime costs were reduced 25% by improving production performance Instituted and hosted monthly team quality webinars to provide guidance, expectations and training Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth January 2005 to January 2009 Company Name City , State Customer Care Manager Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities Conducted customer touch base calls to review account performance, goals reached and expected metrics. Developed and presented monthly reporting statistics for each customer Set up conference calls and webinars and scheduled customer training for new applications Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities January 1995 to January 2005 Company Name City , State Work Flow Coordinator Oversaw transcription workflow process of three office locations in Southern California. Maintained all dictated reports to ensure compliance with service level agreements. Hired, supervised and trained a large staff of Work Flow personnel. Had success in crew retention and loyalty. Oversaw the completion of bi-weekly time cards. My team reduced overtime costs by improving d performance and accuracy. Created and maintained all departments' employee scheduling, yearly reviews and performance management. Directed all incoming work flow department client calls to the appropriate recipient. Our departments received over 500 inbound calls per day. We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department. Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets. Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery.

CONSULTANT Career Overview Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States. Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place. Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines. Qualifications Big Machines Configuration *Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script *VB, SQL, MS Excel, Word and Power Point, Access. Work Experience Company Name September 2010 to March 2015 Consultant City , State Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible. Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery. Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document. Company Name October 2008 to September 2010 Siebel Configurator / Developer City , State A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications. Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing. Company Name November 2004 to August 2007 Analyst City Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client. Suggest initiatives that can bring time/ hard dollar save. Analyze and send MIS reports to various teams and department heads across JP Morgan. Professional Achievements/Trainings Received "Applause Award" in 2011 and 2012 for outstanding value to client service in Deloitte. Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation. Salesforce.com Administration Essentials Salesforce.com Force.com Developer. Education and Training Welingkar Institute of Management Development and Research April 2005 Diploma : Finance Management Accounting and Finance India Finance Management Accounting and Finance University of Mumbai May 2004 IT : IT India IT Skills approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB

SALES ASSOCIATE Summary Customer-focused management professional, with successful track record of leading and managing teams . Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Skills billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations. Education and Training Ph.D. : Management Information Systems Walden Universtiy City , State MBA : Business Administration 2001 Webster University City , State Bachelor of Science : Public Relations 1996 University of Florida City , State Experience Sales Associate 02/2016 to 07/2017 Company Name City , State Build personal connections with customers styling and style advice. Create excitement for the brand and the products via fundamental knowledge of the Lucky Brand. Apply key selling behavior to connect personal, store and company wide sales goals. Inform customers about specifics of each product. Substitute Teacher 01/2016 to Current Company Name City , State Responsible for providing instruction and managing the classroom environment. Encourage, monitor and promote student progress. Follow the lesson plan and outlines by the absent teacher. Maintain the established routines and procedures for the school and assigned classroom. Work cooperatively with all student personnel. Maintain student confidentiality. Provide a written report on the day's activities at the conclusion of each day for the absent teacher. Merchandiser 02/2015 to 02/2016 Company Name City , State Weekly merchandising in a four-store territory in the Fort Lauderdale area. Aid stores in meeting their goals from new item cut ins; resets; surge projections; installations; in store insights; and retail optimization. Promoted specific products and services to drive sales. Maintained special displays. Updated products counts and other information for client database. Ensured that products were properly stocked and rotated. Established and maintained a friendly and professional relationship with store managers and department managers. Textile Designer/Web-based Store Owner 11/2011 to 09/2015 Company Name City , State Owner and operator of a web-based home goods store Hand drawn textile prints Digitally rendered textile prints with Adobe Illustrator Performed all management, marketing and social media aspects of the business. ​ ​ ​ Business Management Instructor 01/2008 to 01/2010 Company Name City , State Provided student-centered instruction for undergraduate business management courses. Work independently to continuously build relationships through networking and cold-calling local businesses to promote student job placement. Increased and maintained course attendance from 73 % to 87%. Redesigned course curriculum with an integration of web-based technologies. Logistics Manager 02/2006 to 02/2008 Company Name City , State Managed the logistics and facilities of four retail clothing stores. Worked with regional management on product placement and strategic operational issues. Utilized management information systems to analyze and forecast consumer trends, and identify sales opportunities. Responsible for productivity improvements for the shipment-intake process, product placement, and price management. Set, monitored, and provided follow-up on logistics productivity goals, and objectives in order to increase sales. Developed recruiting, and staffing goals, objectives, and milestones. Directed all tasks and activities associated with risk management, store safety, and facilities maintenance. Responsible for training new logistics managers on proprietary information systems, Point of Sale back office system, store merchandising, and logistics. District Manager 03/2004 to 02/2006 Company Name City , State Managed a district of 24 stores in North Carolina and South Carolina. Created district budget and sales goals based on key performance indicators, data analysis, and seasonal trends. Created queries to produce vendor reports to drive district sales goals. Negotiated with vendors on special promotions and pricing strategies to maximize store gross profits. Provided active, directional leadership of store managers, supervisors, and project management teams. Scheduled, planned, and forecast district inventories using inventory management systems. Position Highlights: Served as the liaison for the company-wide cooler roll program, and web-based POS system. Performance Manager 09/2003 to 03/2004 Company Name City , State Supported the Area Operations Manager with supervision of 20-26 stores in the district. Ensured that store operations standards were consistently met in areas such as Door-to-Shelf, store recovery, inventory preparation, data integrity and customer service. Took appropriate action in instruction, training, and planning to resolve any problematic areas. Established baseline measures and provided feedback on store-level progress. Evaluated and measured personnel development and monitored the efficiency and effective- ness of training programs through follow-up measures. Evaluated the performance of store managers and store staff in order to enhance process effectiveness and efficiency. Provided technical and professional coordination and leadership in the execution of daily operational activities. Assisted operations manager in establishing short and long-term goals, objectives and policies in the district. Collaborated with the Area Operations Manager regarding appropriate budget levels for stores taking into account shrink, program compliance, inventory schedule, effective use of field specialists, and other factors. Assigned additional projects including hiring at job fairs, and grand opening preparation, training and mentoring store managers, inventory preparation and supervision, shrink control, and conducting store audits. Store Manager 03/2003 to 09/2004 Company Name City , State Managed a 12,000 square foot store with 10 employees. Responsibilities included recruiting, hiring and training of all employees. Supervised store product replenishment, weekly shipment receiving, product merchandising, department plan-o-gram setting and revisions, vendor relations, and loss prevention. Increased sales from $1.2 million to $1.7 million in 12 months. Reduced shrink from 5.2% to 4.6%, during my first year managing the store. Promoted to Performance Manager in 2004. Executive Assistant Manager 01/2001 to 01/2003 Company Name City , State Managed a multi-department store. Managed, trained and developed assistant managers in the management trainee program. Consumer Relations Specialist Company Name City , State Trained medical office staff on the Medicaid billing and information system. Developed and implemented community training programs for the Medicaid billing system and process. Senior Customer Care Specialist Company Name City , State Maintained retention center database and monitored calls for quality assurance. Developed wireless billing system training program for new associates.

SALES Summary To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career. Great organization and communication skills that will aid in excellent customer service and satisfaction. Highlights Bi-lingual  Multi-line system expert Superior communication skills Data entry Claims expert Install coordinator Proficient in ordering materials Payroll Cheerful and energetic Effective team player Superior organization skills Dependable and reliable Goal oriented Self motivated Experience Sales 03/2016 to Current Company Name City , State Managing job after sale to completion of install Handling claims Invoices Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materialsManaged wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Install Sales Coordinator 03/2014 to 03/2016 Company Name City , State Managing job after sale to completion of install Handling claims Invoices Installer payroll Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materials Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Keyholder/Sales Associate/Copy Center Supervisor 03/2008 to 12/2013 Company Name City , State Open/close the store in place of manager. Handle customer "issues" in a professional manner. Match customers with the absolute best solution to meet their needs. Complete customer orders in a timely manner. Manage & help all departments of the store reach an exceed sales budgets & goals. Train all new associates in correct policy and procedure. Prepare deposit for previous day of business. Cashier/ Customer Services 01/2006 to 03/2014 Company Name City , State Responsibilities Customer service. Meet & exceed sales goals. Help customer find solutions for his/her business or home. Re-stock and clean front end at the end of shift. Skills Bi-lingual Excellent communication skills Outstanding people skills Creative, insightful, innovative, assertive Leadership- result oriented and goals achiever Efficient under pressure Proficient phone skills Education Business, Freshman Truckee Meadows Community College City , State Business, Freshman High School Diploma 2007 West High School City , State

CORPORATE ENGINEERING SUPPORT TECHNICIAN Summary TECHNICAL SUPPORT ENGINEER Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical. *Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users. Highlights Installing, Configuring, Troubleshooting Windows, Linux and OS X Installing, Configuring, Troubleshooting SoHo Networks Creating & Updating documentation Software Installation, configuring, and Troubleshooting Implementing, Configuring network and End User Security Mobile device Support Printer Support CLI Knowledge VOIP, Video Chat Support Critical Thinking with Root Cause Analysis Encryption File Structures Network Protocols AAA Security Model Accounts and Group policy Browser Support TECHNOLOGY PROFICIENCIES Operating Systems: Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android Applications: MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM Networking TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more Hardware: Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers) Security: Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more. Experience Corporate Engineering Support Technician 01/2015 to Current Company Name City , State Remote Support more than 120,000 employments. Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS. Installed/uninstalled, configured, and troubleshot end user software (i.e. SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet). Managed user account access with Active Directory and Google Groups based on Google's security policies. Change, reset or lock user accounts. User name changes and setup of account/email aliases for Google, Google X, and Nest. Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages. Help Desk Support Analyst II 06/2012 to 08/2014 Company Name City , State Provided Remote call center support for 600 New York Life Insurance agents. Advised agents on the recommended specifications for now computer equipment based on each agent's needs. Installed New York Life software along with WinMagic SecureDoc for Windows encryption. Reset agent port passwords and access to OWA. Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook). Implemented Security with Windows Firewall, Antivirus software, and browser hardening. Troubleshot end user issues with windows, Malware, software updates and account creation. Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates. Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job. Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software. Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses. I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course. Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course. CBTNuggets.com. Certifications Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python. Skills A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN

ASSISTANT MANAGER Summary General Associates with emphasis in Business Admin. and Communications Current 3.0 GPA Volunteer Junior Achievement teacher Grades 1st and 3rd 3 yrs. as a volunteer in special needs classroom Routinely helped as many as 350 customers each day in a high-volume retail Store. Consistently exceeding daily sales targets with an average of $3000 in sales each day. Over 13 years in retail/customer service Has managed over 13 people at one time. Experience Assistant Manager February 2015 to Current Company Name － City , State Closing and opening store and all daily operations. Loss prevention. Banking and merchandising. Assistant Manager January 2013 to February 2015 Company Name － City , State Communicated information to customers about product quality, value and style. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Store Manager January 2011 to January 2013 Company Name － City , State Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Swing Manager January 2008 to January 2011 Company Name － City , State Worked hands on with H.S Students in their training and development to manager trainees. Recruited, hired, developed and retained retail talent for the company. Held each team member accountable for achieving brand and performance goals. Offered direction and gave. constructive feedback to motivate team members. Education BA : Communications Siena Height University － City , State Communications General Associates : General Lansing Community College － City , State General Skills Banking, Closing, customer satisfaction, customer service, direction, fashion, leadership, Loss prevention, merchandising, quality, retail

SALES SPECIALIST Objective To obtain a position in a challenging environment that presents the opportunities for growth and knowledge; where I can maximize and apply my work ethic, time management skills, management techniques, quality assurance skills, and scientific knowledge. Education Bachelor of Science : Biology , May 2016 University of Houston － City , State Minor in Health Science Experience Sales Specialist December 2014 to Current Company Name － City , State Processed sales, payments, credits, refunds and exchanges in a high volume environment. Assisted customers in person/ remotely with IT setup, including data migration and app installation. Introduce corporate and small businesses to IT repair, device management, and financing services. Vice President May 2014 to Current Company Name － City , State Negotiated relationships with sponsors, clients, and external organization on marketing initiatives. Organized and implemented community events/ fundraisers, with over 500 people in attendance. Established multiple $1,000 scholarships, while retaining sizable account balance for next administration.  Lab Assistant September 2013 to January 2014 Company Name － City , State Maintained highly detailed records of all procedures, methods, and materials utilized on specimens. Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments. Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment.   Qualifications 3 years of experience within Sales, IT, and Consulting   Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss  iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates Conducted research on model organism, fruit fly ( Drosophila, melanogaster) Skills Bilingual (Bangla & English) Staff mentoring and development Motivated and self-driven business acumen Strong customer service experience  Exceeds performance and sales quotas  Held leadership roles within university/community organizations Advanced mathematical aptitude Knowledgeable with computers and other technical skills (Windows/Mac)

CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR Summary To demonstrate my architectural and construction management skills, which will help contribute to an organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 to 01/2001 Construction Manager / Project Coordinator / Inspector Company Name － City , State Maintained management information system to provide data essential to planning and control of project development. Scheduled, monitored and reported on the progress of approximately 90 assigned projects. Ensured adherence to time schedules and compliance with contracts requirements. Responded to all contractors' correspondence on behalf of the agency. Monitored the contractor' performance, quality and work progress. Ensured compliance with plans and specification for construction projects. Reviewed and identified any necessary changes to the contract based on field conditions. Provided technical guidance to the development staff. Maintained accurate records and subsequent authorization of payments. 02/1989 to 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City , State Special Projects Unit Construction Manager Supervised reconstruction/restoration of $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated and inspected contractor work daily. Conducted weekly site coordination meetings and monthly progress meetings. Coordinated contractor work between local utility companies and City agencies. Negotiated all change order work and authorized contractor payments. Managed interpretation of blueprints and specifications for project contracts. Established job specifications and established project goals and procedures. Ensured projects' compliance with applicable New York City rules and regulations. Evaluated and approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City , State Prepared construction documents and presentation drawings to support on-going projects. Supported all aspects of client service. 01/1988 General Office Assistance / Drafter Company Name － City , State Assisted in development of bids and proposals presentations for clients' review. Prepared construction documents to support on-going projects. Education and Training May 2016 Masters : Historic Preservation Pratt Institute Historic Preservation Bachelor of Science : Architecture City College of New York - School of Architecture Architecture Asbestos Supervisor Certificate Lead Inspector Certificate ATI - Asbestos & Lead Training Institute － City , State Institute of Design － City , State Perspective and Rendering Certificate International Design Seminar, Poltechnico of Milan, Italy Certificate Mechanics Institute － City , State Activities and Honors Professional Women in Construction (PWC) Languages Bi-lingual in Spanish and English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written

INSIDE SALES REPRESENTATIVE Experience Company Name March 2012 to Current Inside Sales Representative City , State Currently selling the suite of OpenTable products to an assigned territory with a concentration in Chicago, Minneapolis, and Milwaukee. Utilize a consultative approach to communicate the features and benefits of OpenTable products and services. Effectively meet sales results by various means such as cold-calling, presenting at company sponsored seminars, following up on company provided leads, meeting in person with restaurant owners, and networking with field representatives along with leveraging customer service into upselling opportunities. Solid understanding of OpenTable Electronic Reservation Book and its competitive advantages. Met or exceeded monthly, quarterly, and yearly quota for calendar year 2012(125%), 2013(108%) and 2015(100%). Proficient understanding of salesforce.com CRM application and pipeline management. Promoted to Sales Representative from Sales Coordinator within first 6 months of employment. Company Name August 2009 to February 2012 Asset Manager City , State Managed a $50M portfolio of real estate properties. Represented investors, developers and business owners in leasing residential and commercial space. Increased company profile with existing client base while networking extensively to forge new alliances to provide multi-faceted real estate services. Financial reporting and owner summaries for 700 units of mixed multifamily and commercial properties. Developed and negotiated specific project plans for new builds and remodels. Weekly property evaluations including special project coordination. Managed and trained a team of 6 sales, maintenance, and housekeeping personnel. Organized, hosted and led company sponsored events. Company Name February 2008 to May 2009 Property Manager City , State Represented preferred developers and multi-unit operators including The University of Canterbury, New Zealand. Directed and managed a portfolio of 100+ units of university housing. Residential lease negotiations. Rent collection and financial reporting to operators. Updated new and expired documentation as needed. Company Name August 2005 to February 2008 Business Banking Specialist City , State Responsible for managing and retaining existing relationships and generating new business in the Business Banking market segment. Cross-sold bank products, executed strategies with calls and site visits; provided needs assessment, customer qualification and meeting follow-up to maintain, enhance and expand customer relationships. Serviced the credit and non-credit financial needs of existing clients. Personally interviewed applicants, and closed various types of SBA loans. Managed all aspects of location and cultivation of new deposits and loans. Analyzed call logs and sales numbers in compliance with targeted sales quotas. Education Colorado State University May 2014 BA : Business Administration Management City , State Business Administration Management Skills approach, Banking, benefits, Book, cold-calling, competitive, credit, client, clients, customer service, documentation, features, financial, Financial reporting, managing, market, needs assessment, negotiations, networking, personnel, presenting, project coordination, project plans, real estate, selling, Sales, salesforce.com CRM, seminars

PRODUCTION ASSOCIATE Summary Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. Complimentary Close Sincerely, Signature The following application letter template lists the information you need to include in the letter you submit with your resume when applying for a job. Use the application template as a guideline to create customized letters to send to employers with your resume. Then review letter samples to get ideas on writing your own application letters. The first paragraph of your job application letter should include information on why you are writing. Mention the job you are applying for and where you found the position. If you have a contact at the company, include it. Middle Paragraphs: The next section of your cover letter should describe what you have to offer the company. Make strong connections between your abilities and the requirements listed in the job posting. Mention specifically how your skills and experience match the job. Expand on the information in your resume, don't just repeat it. Try to support each statement you make with a piece of evidence. Use several shorter paragraphs or bullets rather than one large block of text. Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. State that you will do so and indicate when (one week's time is typical). You may want to reduce the time between sending out your resume and follow up if you fax or email it. View More Free Email Newsletter Top of Form Let About.com send you the latest from our Job Searching Expert. You can opt-out at any time. Please refer to our privacy policy for contact information. Bottom of Form Copyright Alison Doyle This cover letter takes the position requirements and matches the applicant's skills to those requirements. This way, the resume reviewer can see the candidate's relevant qualifications at a glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I am interested in the Coordinator position advertised on XYZ. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position. Your Requirements: Responsible for evening operations in Student Center and other facilities, including managing registration, solving customer problems, dealing with risk management and emergencies, enforcement of department policies. Assists with hiring, training, and management of staff. Coordinate statistics and inventory. Experience in the supervision of student staff and strong interpersonal skills are also preferred. Valid Minnesota driver's license with good driving record. Ability to travel to different sites required. Experience in collegiate programming and management. My Qualifications: Register students for courses, design and manage program software, solve customer problems, enforce department policies, and serve as a contact for students, faculty, and staff. Hiring, training, scheduling and management of staff, managing supply inventory, and ordering. Minnesota driver's license with NTSA defensive driving certification. Extensive experience in collegiate programming and management. Excellent interpersonal and communication skills. I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT - HELP DESK TECHNICIAN Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Accomplishments Begin your letter greeting with "Dr./Mr./Ms. Last Name." If you do not know the employer's last name, simply write "Dear Hiring Manager" or leave the greeting off the letter and start with the first paragraph. Body of Letter First Paragraph: Why you are writing - mention the job you are applying for and where you found the listing. Middle Paragraph(s): What you have to offer the employer - mention why your skills and experience are a good fit for the job. Last Paragraph: Say thank you to the hiring manager for considering you and note how you will follow up. Signature End your cover letter with your signature, handwritten, followed by your typed name. If this is an email, simply include your typed name, followed by your contact information. When you are writing letters, it's important to select a font that is clear and easy to read. Here's how to choose a letter font that is professional and readable, as well as how to choose the appropriate font size for your letter. It is important to select a font that is large enough so that the reader doesn't have to squint to read your letter, but not so big that your letter doesn't fit well on a page. Use a Basic Font Using a simple font will ensure that your letter is easy to read. Basic fonts like Arial, Verdana, and Times New Roman work well. Depending on how much content you have in your letter select a 10 or 12 point font size. It's best if you can format your letter so it fits on one page. Regardless of the font size you select, there needs to be space at the top of the letter and between each paragraph and each section of your cover letter. Here's how to space your cover letter. When you are using Microsoft Word, here is how to select a font for your letter and how to select the font size. If you're using a different word processing program, the process is similar. Select the content of your cover letter then choose a font and a font size. You may need to try a couple of different sizes to make sure that your cover letter fits on a single page. How to Select a Cover Letter Font Select a font from the list at the top of your document before you start writing your letter, or: Type your cover letter. Highlight the content of your letter. Either select the font from the pop-up window or select the font from the list at the top of the document. Experience Production Associate 03/2006 to Current Company Name City , State cover letter typically accompanies each resume you send out. Your cover letter may make the difference between obtaining a job interview or having your resume ignored, so it makes good sense to devote the necessary time and effort to writing effective cover letters. A cover letter should complement, not duplicate, your resume. Its purpose is to interpret the data-oriented, factual resume and add a personal touch. A cover letter is often your earliest written contact with a potential employer, creating a critical first impression. Find out more of the differences between a resume and a cover letter. There are three general types of cover letters: The application letter which responds to a known job opening (review samples) The prospecting letter which inquires about possible positions (review samples) The networking letter which requests information and assistance in your job search (review samples) Your cover letter should be designed specifically for each purpose outlined above as well as for each position you seek. Do not design a form letter and send it to every potential employer (you know what you do with junk mail!). Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences (remember, relevance is determined by the employer's self-interest). The letter should express a high level of interest and knowledge about the position. Keep in mind that your cover letter doesn't need to be long - a page is plenty. Here's information on how long a cover letter should be. Bottom of Form The following application letter format lists the information you need to include in the job application letter you send with your resume. Use this as a guideline to create customized application letters to send to employers. Information Technology Technician 01/2000 to 10/2002 Company Name City , State Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Information Technology Technician 02/1996 to 01/2000 Company Name City , State Provided computer help desk support and technical training on hardware/software to end users. Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network. Performed set-up, break-down, and transport of agency equipment on an as-needed basis. Personal Information Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with Skills Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written Additional Information Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave out if you don't have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for, why the employer should select you for an interview, and how you will follow-up. First Paragraph The first paragraph of your letter should include information on why you are writing. Mention the job you are applying for and where you found the job listing. Include the name of a mutual contact, if you have one. Middle Paragraph(s) The next section of your application letter should describe what you have to offer the employer Application Letter Template Contact Information The first section of your letter should include information on how the employer can contact you. If you have contact information for the employer, include that. Otherwise, just list your information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date Education KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997 Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration 12 1993 Shippensburg University of Pennsylvania City , State B.S.B.A : Business Administration/Office Administration 12 1993 John L. Grove College of Business Business Administration/Office Administration Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management A.A 5 1991 Harrisburg Area Community College City , State GPA: GPA: 3.11 Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware GPA: 3.11 Academics/Business 1 1988 East Pennsboro Area High School City , State Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand Recipient of Award for East Pennsboro Most Outstanding Business Student

EP HIGH SCHOOL ENGLISH AND LANGUAGE ARTS TEACHER Professional Summary Licensed English Teacher and K-12 School Administrator experienced in designing and implementing programs and developing curriculum to help students achieve academic goals and prepare for career interests. Skilled in creating flexible programming and specialized learning experiences that embody mission, vision and strategic direction of educational institution. Skills Student records management Differentiated instruction Classroom management Group and individual instruction Conflict resolution techniques Lesson Planning Analytical skills Flexible & Adaptable Supervision Interpersonal Communication Work History 08/2018 to Current High School English and Language Arts Teacher Company Name | City , State Continually improve instruction to ensure academic growth. Collaborate with faculty and community members to improve education and provide opportunities for students. Record and monitor student progress using multiple methods. Effectively communicate with administration, parents, and students about student achievement. Collaboration with a mentor teacher. Prepare and implement lesson plans covering required course topics. Administer assessments and standardized tests to evaluate student progress. Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge. Plan dynamic lessons to increase student comprehension of books and literary concepts. Adapt lesson plans and curricula to student interests, increasing GPAs and student engagement. Complete in-service and additional training to maintain professional growth. Consult with teachers to identify and adopt successful instructional strategies. Establish appropriate deadlines and provide complete instructions for reading assignments and homework. Work with administrators on behavioral issues to support the needs of all students. Cultivate relationships with parents for a complete support network. Help students develop important learning skills and good study habits useful in trade school or college education. Keep classroom organized, clean, and safe for all students and visitors. Plan coursework to introduce students to important literature. Prepare comprehensive English curriculum for multiple classes. Lead interesting and diverse group activities to engage students in the course material. Utilize multimedia strategies and technology to convey information in fresh and interesting ways. 01/2018 to 06/2018 School Culture Coordinator Company Name | City , State Supported the establishment of positive and safe school culture. Oversaw the development and implementation of student supports and interventions. Built and maintained positive work relationships with community-based organizations and service providers. Conducted home visits in shelters, transitional housing programs, or a location of a family's choosing, as needed. Supported the coordination and implementation of a proactive school-wide behavior management system with meaningful incentives. Played an active role in coordinating school partnerships to increase student engagement and success. Organized school events and town hall meetings that encourage community connection and investment in the school culture. Served as a liaison to families and facilitate parent education in support of school culture policies. Facilitated staff training on student-teacher relationships, classroom management, and school culture. Gathered student and staff input through focus groups and committee work. Was a member of the Social-Emotional Learning Subcommittee for PPSD. Accurately monitored and analyzed daily student attendance and discipline records. Worked close with Middle School Deans of Students to strategically build strong communication, systems, and structures that will enhance the school improvement plan. Restorative Justice Circle Facilitator at Gilbert Stuart Middle School. Integrated new programs and resources and reinvigorated existing ones to support positive school culture. Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system. Collaborated with school leadership team to create and manage safe, welcoming learning environment for all students. Researched and implemented new initiatives to further develop school culture. 09/2013 to 01/2018 Education Advisor Company Name | City , State Developed relationships with GEAR UP students, guide them in academic decisions, social development, and career exploration. Formed and maintained professional relationships with GEAR UP students, school administrators, community agencies, and other service providers. Provided workshops on college/career awareness and life skills. Supported and assisted with all academic, cultural, and parental program activities. Assisted with the collection of all required forms. Prepared monthly and quarterly reports. Coordinated field trips and school events weekly. Helped high school students with the common app and financial aid/award letters. Participated in professional development and program meetings. Office hours were available onsite where students were welcomed to come in and discuss how to improve their grades. Helped students by providing targeted interventions based on student data. Academic interventions year-round. Assigned lunch duty by administration weekly. Participated in weekly cluster meetings with grade-level teachers. Provided extra academic support and guidance. Made weekly phone calls to families to set up in-school meetings with grade-level cluster teams. Met with low-level learners to set up individualized in-school action plans for student progress based on state standards and learning goals. Worked with school social worker to help identify how to service student's specific academic and emotional needs. Was a member of the School Climate Team. Helped teachers and administration as needed with translating. Facilitated classroom workshops to help students make good academic decisions and have a growth mindset. Hosted STEM after-school club called Girls Who Code and took participating students on STEM-related field trips throughout the academic year. Improved school attendance through interventions and school initiates. Worked with students with 504 plans and students with IEP's Attended IEP meetings with parents and special education teachers. Advised and counseled parents and students to meet educational needs and enhance academic development. Developed educational plans with students to build skills required to pursue academic and career interests. Maintained frequent and regular communications with families through newsletters, social media and parent-teacher conferences. Established professional and cooperative working relationships by maintaining visible and accessible presence in school community. Chaperoned outside events and field trips to facilitate student social development. 08/2011 to 09/2013 Academic Advisor Company Name | City , State Developed relationships with students, guide them in academic decisions & social development, career exploration, and help students get ready for college. Developed good relationships with parents and attend a minimum of 4 home visits a month. Served as a positive role model for children. Hosted after-school programs and taught students life skills, financial literacy, and college readiness skills. Attended academic field trips with students to enhance their knowledge on different career choices and college. Worked with students with 504 plans and students with IEP's. Attended IEP meetings with parents and special education teachers. Completion of the grant-funded program grants children scholarship money for college. Met deadlines weekly. Tracked and recorded data based on every student in the program. Attend extracurricular activities with students and staff from the middle school department. Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Provided comprehensive support services encompassing career and personal goals of student. Education 05/2017 M.Ed | Education Administration Providence College , City , State Graduate Courses: · School Law · Program Evaluation- System Approach to School Improvement · School-Community Relations · Supervision of Instruction · School Finance · The Administration of Leadership in the K-12 Schools · Curriculum Design and Construction · Fundamentals of Research · Supervision/Personnel Problems in Education · Data Analysis, Technology 08/2014 Teacher Certification Program (TCP) | Teacher Prep Program Providence College , City , State 05/2011 Bachelor of Arts | Political Science University Of Rhode Island , City , State Minored in African American Studies and Woman Studies Accomplishments Recipient of the Francis and Mildred Sullivan & Rose A. Coccia Scholarship Fund. The annual distribution for the Francis and Mildred Sullivan and the Rose A. Coccia Scholarship Fund are used to provide scholarship grants to deserving students who are enrolled in a Providence College Masters of Education degree program. Presented at the MEOA conference on DREAMing of a Better Future: Helping Undocumented Students access Higher Education, Oct 2014 Certifications Washington D.C BUILDING LEVEL ADMINISTRATOR CERTIFICATE (12001) Pre-Kindergarten-Grade12 Maryland New Teacher Certification valid for 4 years 2018-2022 Affiliations Massachusetts Educational Opportunity Association (MEOA) Board Member since 2014 -Founded in 1984, the Massachusetts Educational Opportunity Association (MEOA) is a 501(c)

EXECUTIVE CHEF Summary Talented executive chef with 22 years of experience running a quality kitchen. Train and manage kitchen personnel and coordinate all related culinary activities, including estimating food consumption and purchasing food, selecting and developing recipes, standardizing recipes for consistent quality, establishing presentation and quality standards, and ensuring proper safety and sanitation in the kitchen. Recognized as an effective leader with strong strategic planning, communication, and staff management skills. Highlights Extensive butchery knowledge and skills High volume production capability Focused and disciplined Bilingual (English/Spanish) Focus on portion and cost control ServSafe certified   Accomplishments Cooked at the James Beard House Participated at The Food and Wine Classic in Aspen, Colorado Cooked for the Les Amis d'Escoffier Society Featured in numerous local papers Completed Beef 101 at Texas A&M Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night. Experience Company Name City , State Executive Chef 07/2014 to Current Manage the daily operations of a restaurant with a staff of 35 that generates $5 million per year in revenue. Supervise training new hires and retraining existing staff on food presentation techniques. Oversee staff schedules and quality control. Regulate inventory controls, food cost (32%) labor cost (8%) and kitchen sanitation. Ensure excellence in guest satisfaction through effective training of staff. Company Name City , State Executive Chef 12/2013 to 05/2014 Opened a new operation with a staff of 50. Maintained a labor cost of 8.5% and food cost of 33%. Implemented a training schedule for all new kitchen staff. Met with sales representatives in order to negotiate prices and order supplies. Managed smallwares ordering for opening a 9,000 square foot restaurant. Butchered all steaks in a steakhouse that serves prime, grass-fed and Angus steaks. Implemented a training schedule so that broiler chefs are knowledgeable about different cuts and grades of meat. Company Name City , State Executive Chef 08/2012 to 12/2013 Changed all dining room and banquet menus. Assisted in overseeing multiple operations of the Breckenridge-Wynkoop Company. Maintained a food cost of 27%. Scheduled a staff of 50 people on a weekly basis while managing a labor cost of 8%. Increased banquet sales from $750,000 to $1.5 million within 1 year. Improved the overall standard of the Breckenridge-Wynkoop brand. Created a training schedule for banquet staff to be able to handle increase in business. Company Name City , State Executive Chef 11/2011 to 08/2012 Developed all menus: Lunch, Brunch, Happy Hour and Dinner. Trained and retrained kitchen staff on all menu items new and pre existing. Ordered and inventoried for entire operation: bar, front of the house and kitchen. Scheduled staff hours and assigned all duties. Prepared and cooked foods of all types, either on a regular basis or for special guests or functions. Company Name City , State Executive Sous Chef 10/2006 to 11/2011 Determined how food should be presented and created decorative food displays. Met with sales representatives in order to negotiate prices and order supplies for a high-end steakhouse that averaged $12 million per year in revenue. Managed a staff of 60. Maintained a food cost of 33% and labor at 9%. Demonstrated new cooking techniques and equipment to staff. Collaborated with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers. Met with customers to discuss menus for special occasions such as weddings, parties and banquets. Monitored sanitation practices to ensure that employees follow standards and regulations. Ordered or requisitioned food and other supplies needed to ensure efficient operation. Estimated amounts and costs of required supplies, such as food and ingredients. Inspected supplies, equipment and work areas to ensure conformance to established standards. Recruited and hired staff, including cooks and other kitchen workers. Instructed cooks and other workers in the preparation, cooking, garnishing and presentation of food. Supervised and coordinated activities of cooks and workers engaged in food preparation. Education Associate of Arts : Culinary Arts Sullivan University , City , State , United States Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Indiana University , City , State , United States Skills Microsoft Excel Five years of experience with R.S.I. Proficient in MenuLink and ShiftNote

SALES COORDINATOR Summary Dedicated Sales Coordinator with 5+ years experience in the sales environment. Looking to obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the company Summary of Qualifications Exceptional customer service skills   Ability to multi-task, prioritize and manage time effectively   Detail oriented               A team player with high level of dedication Excellent communication skills Strong interpersonal skills Great  verbal and written skills Social media savvy Bilingual in French Experience Sales Coordinator Apr 2017 to Current Company Name － City , State Respond to sales calls and leads. Work closely with sales managers/directors in regards to upcoming groups and events. Create and build new leads into ISAC. Generate new contracts for future groups/events Conduct site visits of the property when needed. Generate, edit, publish on company's social media platform Create and print hotel collaterals Assist and provide excellent customer service to clients prior, during and post event. Sales Coordinator Apr 2014 to Feb 2017 Company Name － City , State Assisted sales team with daily administrative duties. Drafted sales contracts and addendum for future events. Assisted clients with sales related inquiries via phone and email. Processed sales invoices and commission. Ordered office supplies for the department. Assign new leads to appropriates sales manager based on Market Segment  Lead Concierge Jun 2012 to Sep 2014 Company Name － City , State Delivered superior customer service to residents and guests. Managed and resolve customer complaints. Created and manage monthly community calendar. Supervised and train concierge staff. Handled resident packages. Managed resident reservations . Education Social Science/Hospitality Current Ashford University Computer Skilles Microsoft word, Excel, Powerpoint ISAC, Dnet, Birchstreet, Bridge/MGS application and reports

BANKING CENTER MANAGER Summary Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills. *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards. *Results-oriented professional with over 7 years in sales and branch management. *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved a quarterly goals Consistently helped associates development for new roles(promotions) Selected to Market leadership team for Financial Center Managers Experience Banking Center Manager August 2012 to Current Company Name － City , State Banking Center Manager is responsible for managing a consumer banking center. BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customer's needs are met by executing lobby leadership. Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays. Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework. Create workforce stability by cultivating an engaged and well coached team. Personal Banker January 2010 to August 2012 Company Name － City , State Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Sales and Service Specialist August 2007 to February 2010 Company Name － City , State Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Education Bachelor of Arts : Corporate Fitness , 2005 Minot State － City , State Minor in Business Management Associates : Business Admin , 1999 Frank Phillips College － City , State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales

PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels) Experience 09/2014 to 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, Cheryl.Lewis@fns.usda.gov, (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S. Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database. 06/2012 to Current Program Analyst, The Office of External and Governmental Affairs Company Name － City , State Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals. Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs. 01/2011 to 06/2012 Student Intern Company Name － City , State Part-time volunteer employment - 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters of Public Health : Health Education Loma Linda University － City , State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors of Science : Community Health Nutrition George Mason University － City , State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Able to travel and/or relocate 03/09/2016

SENIOR ENGINEERING PROGRAM MANAGER Summary Accomplished senior program management professional with a successful broad-based career defining and guiding the implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive competitive growth. Extensive expertise in leading and delivering cross-functional transformational solutions. Demonstrated knowledge of project life cycle methodologies with experience in developing and implementing leading-edge strategies for large-scale enterprise initiatives. Proven ability to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building strategic partners. Skills Program Management Portfolio Management Process Analysis Solution Design Enterprise Software  Systems Integration Data Management Product Excellence Agile Methodology People Development Leadership Development Coaching/Mentoring Professional Experience Company Name City , State Senior Engineering Program Manager 02/2011 to 04/2017 Accomplishments: Managed mission critical project initiatives to support the Corporate Finance Organization Developed strategy and led effort to evaluate the upgrade of the Oracle EBusiness Suite of Applications to Release 12. Highly complex ecosystem with over 70 countries, 100 boundary systems, and 3000 customizations Built and led project team through the assessment and proof of concept required to build business case and secure funding for project. Defined program governance structure and staffed program  Developed several presentations to executive leadership in Finance, Supply Chain, and Engineering to secure buy in and funding Accomplishments: Led various initiatives to improve operational effectiveness/efficiencies for a portfolio of over 60 projects Championed Product Excellence (PE) initiative for the Finance IT organization and drove effort to define, monitor and score PE goals Partnered with the Finance Business, defined, and implemented a governance processes to manage stakeholder alignment. Defined and managed key system risks  Defined project portfolio metrics for over 60 key projects, drove effort to optimize investments, and aligned initiatives with business priorities ​ Accomplishments: Managed several mission critical product development efforts to support the People Operations Organization (HR) Managed relationships and collaborated with business owners to develop world class technology solutions in the following process areas: Performance Management, Benefits/Compensation Management, Learning and People Development, and HR Operations Built a high-performing BI/Data Warehousing team to provide unified reporting solutions to enable HR the ability to gain insights to optimize business goals Launched a global, custom Total Rewards application to 35 countries and managed the project team  Defined and managed a cross-organizational effort to assess and design a more robust integration architecture for over 60 boundary systems ​ Company Name City , State Founder/Principal Consultant 03/1998 to 01/2011 Provided consulting services to several Fortune 500 organizations to solve complex challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments. Key clients included Google, Cisco, Arbonne International, 24 Hour Fitness, Symantec, Critical Path, Fujitsu Computer Products of America, Etec Systems, and Disney. Accomplishments: Managed implementation projects for critical Financial and CRM applications ranging from Oracle, Salesforce, and custom applications. Planned and managed execution of cross-organizational effort (Business, Engineering, Infrastructure, and Hardware) to relocate over 70 servers supporting key corporate finance business applications Developed a quality assurance strategy for the implementation of a Customer Advocacy on-line service contract portal to improve company interactions with suppliers, partners, distributors, and customers. Defined QA strategy and managed execution by 25 leads across multiple functional areas - Quoting, Ordering, Registering, Renewing, and Service Contract Management Managed the stabilization phase of an ERP implementation for Contracts Processing, Billing, and Member Services for over 300 fitness centers Developed Oracle training strategy and delivered training to business users on Finance, Manufacturing, and Supply Chain modules Company Name City , State Senior Manager 06/1993 to 03/1998 Provided consulting services to several Fortune 500 organizations to solve complex business challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments. Key clients included Disney, Glenayre Electronics, Quantum Corporation, and Western Staff Services.  Accomplishments: Managed resources, costs, schedules and drove end-to-end delivery of global world-class technology solutions at client organizations Developed and presented successful proposals for several business development efforts to prospective clients Coached and mentored consultants for leadership development Led the Demand Management Center Of Excellence for the Oracle Practice to develop best practices and promote knowledge sharing for client engagements Adjunct Professor  Claremont Graduate University, Claremont, CA Designed and Co-Facilitated a new transdisciplinary course "The Art & Science of Computational Thinking for Industry" for Masters and PhD students.  (Fall 2014 - Fall 2016)  Mount St. Mary's University, Los Angeles, CA Instructor at Mount St.Mary's University - Taught programming language courses to undergraduate students in the Computer Science Department.This included advanced courses for honor students and introductory programming courses for non-computer science majors. (1987 - 1988) ​​ Education Ph.D. : Computer informations Systems and Technology Claremont Graduate University , City , State Master of Science : Computer Information Systems and Technology Claremont Graduate University , City , State Bachelor of Arts : Business Administration Mount St. Mary's University , City , State ​ Certifications Myers-Briggs Certified Practitioner, Feb 2017 Certified Professional Co-Active Coach, Mar 2017 - Mar 2018 Publications Doctoral Dissertation : "An Examination of the Role of IT Governance, Interorganizational Collaborations, and Interorganizational Learning in ERP Implementations" AMCIS Conference Proceedings : "Examining the Role of IT Governance in the ERP Post-Implementation Phase" OAUG Conference Proceedings : "Redesigning the Order Fulfillment Process in Order to Realize the Benefits of an Oracle ERP Implementation Professional Affiliations Industry Advisory Board Member, Drucker School of Management - 2015 to Present

6 - 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth as an education specialist within a school that is dedicated to the academic and socio-emotional success of its student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working with special needs students Classroom management Effectively work with parents Clear public speaking skills Achievements  Student Development Increased 6th grade Language Arts standardized test scores by 20%, analyzing pre and post data and by introducing more effective learning techniques such as technology integration and student-run lesson plans. Increased 95% of 6th grade reading comprehension scores of students reading on 4th and 5th grade level to on or above grade level by the end of the school year; with a program called Voyager Reading used for targeting weaknesses. Education Strategies Employed journalism writing techniques to 8th graders during instruction to improve the development of writing essays; and 95% of students mastered the Standard of Learning exam for the first time in four years the school was in "improvement" status. Counseling Served as student mentor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions; and making recommendations to guidance counselor. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Professional Experience Company Name City , State 6 - 8 Language Arts Grade Teacher 01/2005 to 08/2009 Developed lesson plans to meet academic, intellectual and social needs of students. Performed student background reviews to develop culturally diverse lessons. Used variety of teaching techniques to encourage critical thinking and discussion in Language Arts class. Empowered learners to reflect and self-assess performance. Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students. Developed, administered and corrected assessments in a timely manner. Earned positive verbal/written feedback from parents and administration regarding classroom instruction, management and student learning outcomes. Collaborated ideas for performance improvement during IEP meetings. Presented effective professional development learning strategies to faculty. Empowered students to engage in community opportunities beyond school. Company Name City , State Administrative Assistant to Chief Nursing Officer 07/2003 to 11/2004 Supported a team of four administrators with clerical duties, in addition to directly working for the chief nursing officer. Designed a new filing system for efficient work flow. Managed multiple projects for nursing directors. Handled multiple phone line system. Coordinated conferences on and off site. Documented reports on confidential patient concerns. Managed administrative calendars. Created correspondence and presentations using Microsoft Word Programs. Company Name City , State Administrative Assistant to Nursing Director 01/2001 to 01/2003 Managed the director's calendar and travel arrangements. Organized nursing conferences on site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City , State Project Manager 01/1997 to 01/2001 Headed the recruitment of clerical staff Trained five employees. Advised the president of staff promotion. Managed the release of press kits. Created and edited content for website. Collaborated with web designer on content layout. Designed stockholder certificates. Lectured at trade shows in Seattle and Paris. Instructed business professionals on the use of products and services. Education Master in Education : Instruction, Curriculum & Assessment 2014 Strayer University , City , State Graduated Summa Cum Laude, 4.0 GPA Professional Development : Education 2009 University of Phoenix 18 credits in education course work focusing on growing theories, reading methods, curriculum and instructional strategies. Bachelor of Science : Broadcast Journalism 2003 Brooklyn College , City , State 27 additional credits in sociology coursework Associate of Applied Science : Print Media Journalism 1996 Kingsborough Community College , City , State Skills Research journal databases, writing APA style, speed writing, note-taking, informal and formal observations, oral presentations, training and teaching, classroom management, evaluating and analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher.

DANCE INSTRUCTOR Summary Enthusiastic dance instructor with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.Also, dedicated to being committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Experience 06/2008 to Current Dance Instructor Company Name － City , State Providing quality instruction for various dance styles such as Ballet, Pointe, Jazz, Contemporary,Tap, Modern, and Musical Theatre. 01/2008 to Current Company member Company Name － City , State 01/2009 to 08/2010 Apprentice Company Member Company Name － City , State Education 2014 Bachelor of Arts : Early Childhood Education Florida International University － City , State ESOL endorsed State Street Ballet － City , State Professional Summer Training Program from 2009-2010 Rockette Summer Experience － City , State Summer Intensive - 2009 Ballet Atlanta Ballet － City , State Professional Training Program summer of 2008 Ballet University of North Carolina School of the Arts － City , State High School program from 2007-2009 Ballet American Ballet Theatre － City , State Summer Intensive - 2007 Ballet Orlando Ballet － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2003 Ballet Boston Ballet School － City , State Summers 2004 and 2005 Skills Ballet Pointe Contemporary Modern Jazz Tap Musical Theatre

DFW PERSONAL CHEF Experience DFW Personal Chef City , State Devise and execute growth plans entailing market penetration and expansion, product development and diversification,. new customer acquisition and targeted marketing campaigns. Formulate and administer policies and practices to. maximize profit margins and minimize operating expenses. Lead and mentor 27 team members. Achievements Analyzed sales data, eliminated unpopular/unprofitable items, streamlined an expansive menu and introduced healthier recipe options, generating an additional $606000 in annual revenue Launched a Facebook boosted posts targeted marketing campaign, saving 30% in cost per lead compared to google display ads, and producing 12 points uplift in brand awareness and 10 points uplift in purchase intent Renegotiated existing food purchasing contracts with strategic vendors, slashing food cost by 15% Cultivated partnership with new shipping carrier, negotiated favorable pricing, reducing shipping cost by 20% Established an in-house payroll processing system, trimming administrative outsourcing cost by 18% Deployed an inventory management software, avoiding overstocking/understocking and decreasing food waste and spoilage by 81% Directed all employees to undergo rigorous sanitation and food safety training programs, maintained a sanitary safety grade of 99 by the Fort Worth Consumer Health Division for 10 consecutive years Enhanced customer confidence in food quality, sidestepping food wholesalers and sourcing directly from farmers and producers, procuring organic produce, non GMO ingredients and antibiotics free meats and poultry. Senior Executive , 07/2008 to Current Senior Tax Specialist , 01/2015 to 04/2017 Company Name – City , State Prepared complex State and Federal tax returns for individuals, trusts, partnerships, corporations, charities and foreign. tax clients. Collaborated and advised taxpayers with IRS inquiries and notices. Participated in networking and business. development activities on behalf of H&R Block. Achievements Completed 1000+ hours in IRS accredited training courses, accomplished third highest seniority position Examined clients prior tax returns, amended over 60 returns and recovered taxpayers in excess of $80000 in overlooked and unclaimed deductions and credits Exceeded up-sell goals by 40%, ranked first district-wide in attached product sales revenue Gained a 98% client recommendation score and a 96% retention rate by providing personalized and client centric service, outperformed 57 co-workers in Net Promotor Score (NPS) Earned H&R Block Academy's highest test scores, 100 on midterm and 98 on final Mentored and trained first year associates, inspected each prepared return for accuracy and completeness, delivered support, corrective actions and administered practice returns to improve skill and knowledge Rewarded with numerous recognition awards by Regional, District and store Managers for rapid ascension, continuous education, exceptional client care and outpacing sales benchmarks three years in a row Won Henry W. Bloch Excellence in Client Service Award. Manager , 05/2002 to 06/2008 Company Name – City , State Managed Steak and Ale's #1 Texas location in revenue generation ($3.93 million annually). Supervised all staff hiring,. onboarding, training, retention initiatives, performance appreciation and disciplinary actions. Designed and applied. revenue generating and cost saving strategies. Achievements Expanded high margin menu items, offered daily specials, added new happy hour promotions and coached servers in up-selling techniques, revenue growing measures achieved an average check increase of 14% Reduced labor cost, renegotiated lease terms, minimized inventory waste, installed energy efficient equipment and instructed staff to multitask, cost cutting measures achieved 16% decrease in overhead expenses Spearheaded a customer loyalty program, fostered patrons retention and contributed 77% in repeat business Committed to elevate customer experience by ensuring cheerful greetings, adequate staffing, order accuracy, prompt service and solution based complaints resolution, location averaged a 90% score in customer satisfaction metrics, YOY Managed 39 team members, surpassed all performance goals and retained lowest employee turnover rate, YOY Orchestrated a customer feedback report card, valuable comments steered improvements to service speed, staff performance and food quality Awarded with Manager of the Year Award, five straight years. Education Bachelor of Science : Business Management Saint Joseph University Business Management Magna Cum Laude Summary Operations Management - Growth Strategies - Data & Financial Analysis Award winning, analytical and data driven decision making manager with 15 years experience in business management and astute understanding of accounting, taxation, marketing, sales and administrative procedures. Adept at implementing and executing operational strategies, addressing complex challenges and leading team members to continuous successes. Diligent in scrutinizing profit and loss statements, fostering the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details Languages English, French and Arabic Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics Social media tools Hootsuite and Hashtagify Cloud Management and Security Salesforce Customer Relationship Management QuickBooks 42 CPE Credits, Mastering QuickBooks level 3 Certified Skills administrative, ads, Arabic, business development, contracts, Customer Relationship Management, Client, clients, customer satisfaction, energy efficient, English, food safety, French, hiring, inventory management, inventory, marketing, market, mentor, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, networking, payroll processing, pivot tables, policies, pricing, product development, producing, profit, purchasing, quality, QuickBooks, safety, selling, sales, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax returns, training programs

PROGRAM MANAGER Professional Summary  Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity.  I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements. I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center. I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed to compliance reporting Budgeting expertise Successful treatment of Drug and Alcohol addiction patients Avartar system Familiarity with disease management programs Trained in in- and out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 to Current Program Manager Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select, supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues. Company Name June 2000 to June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs. Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment. Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition. Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors. Consult with physician with any emergency health concerns. Scheduling of inpatient admission, community resource appointments, Constant use of office equipment. Company Name September 1997 to April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education and Training City University of Seattle 2012 Bachelor of Arts : Management City , State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy of Science 1998 City , State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society. Personal Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. Thank you for your time and consideration, Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. Thank you for your time and consideration, Tonia Hess

ACCOUNTANT Summary Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership. Highlights SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel Experience Company Name Accountant City , State Company Name Senior Accountant City , State Company Name January 2012 to Current Manager / New York State Licensed Real Estate Salesperson City , State Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews. Company Name January 2000 to January 2012 Finance Manager City , State Developed and presented the annual budget to the Executive Committee. Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis. Portions of the IT department were outsourced in late 2010. Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period. Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs. strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO. Education University of Phoenix Masters of Business Administration City , State Hampton University Bachelor of Science Degree : Finance City , State Finance Skills advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom

25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007 to Current Company Name – City , State Communicate with and identify the needs of Resource 25 usage for staff members within the University. Set boundaries for Web Viewers and Users. Respond to space requests. As the University's appointed Resource 25 Administrator, all information on Resource 25 must be kept current by deleting space/creating new space  .  Run weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role at the Events meeting which precedes  the events meeting.  Run weekly reports  on Sports Complex activities and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space reservation process.     Other Functions:   Keep current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for efficiencies such as the Resource 25 and PeopleSoft interface.  Train authorized Benedictine staff members to use Resource 25 at the User level.  Maintain/update Resource 25 web site.   Assist areas within the Office of Operations during summer/vacation period. Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service Desk requests and tickets in a timely manner.  Use questioning and listening skills that support effective telephone communication. Support and provide superior service to customers via various communication media. Resolve customer support related issues and provide customer with proper resolution, via troubleshooting techniques. Deliver prompt and accurate assistance, with the highest levels of quality service and professionalism.  Research required information using available resources. Transfer requests with specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Recognize, document and alert the supervisor of trends in the customer requests. Suggest process improvements for the department. Retain and execute proficient knowledge of daily processes and procedures. Assist with CSR training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as go-to point person for the department. Act as a Team Lead in the absence of the Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission, vision, direction and business objectives. Reinforce company and department policies, processes, and procedures. Assist with special projects and other duties as assigned. Ability to work successfully as part of a team. Supervisor Public Safety/ Digital Media Tech , 09/2003 to 06/2006 Company Name – City , State Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes.  Oversees the use of various media equipment, including video, film, photographic and audio equipment. May oversee or operate highly technical or complex equipment, such as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students, casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility utilization. Performs related job duties as required. Typical Requirements Education: High school graduate or equivalent plus technical school (or equivalent), w Legislative Aide , 02/1999 to 08/2003 Company Name – City , State Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations. Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours Education Bachelor of Arts : Social Science , 2015 Benedictine University - City , State Top 15 % of class Emphasis in [Name of Emphasis] Emphasis in Social Science Top [Number] % of class Certifications Microsoft Certified Professional (MCP)

FINANCE MANAGER Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting, Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Analytical reasoning Strength in regulatory reporting Account reconciliation expert Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Superior research skills Flexible team player Accomplishments Reviewed processes and identified inadequate. Experience Finance Manager May 2008 to Current Company Name - City , State Supervision of Accounting employees including hiring, coaching, training and completing employee evaluations in a timely manner. Develop and generate daily, monthly, quarterly and year end processes and preparation of financial statements and related management reports. Coordination and management of daily cash transfers. Maintain general ledger accounts in balance with sub-ledgers. Approve all A/P expenditures and G/L adjustments. Analyze and review expenditures compared to budget. Maintain accounting control procedures. Communicate with staff and members efficiently and timely. Assist Internal and external auditors in completing audits. Improve, redesign and re-engineer existing accounting systems. Team Member of Security Committee and Business Continuity Committee. Received over 20 awards for going above and beyond and saving the Credit Union money. Financial Analyst II November 2000 to April 2008 Company Name - City , State Produced financial information for billing and reporting for Federal, State and County contracts. Performed general ledger reconciliation and prepare any correcting entries. Reconciliation of 35 bank accounts from multiple banking entities. Tracked and reconciled Long and Short Term Debt. Liaison to program management with respect to financial information, contract compliance and budgetary matters. Reviewed and monitored the preparation of audit schedules for any required Agency audits. Assisted the Director of Finance in developing budgets and with budgetary analysis. Improved, redesigned and re-engineered existing accounting systems. Coordinated conversion of new computer software and hardware. Member of the Internal Loan Committee providing review and approval of Micro Business Loans. Responsible for the daily operation and supervision of the A/P Department. Named Employee of the Month. Corporate Accountant August 1998 to October 2000 Company Name - City , State Developed and monitored operating and capital budgets. Managed and reviewed all functions regarding financial statement preparation. Provided analysis, produced reports and developed specialized reports for management. Managed, reviewed and approved A/P and A/R. Performed all general ledger reconciliation. Assisted H/R Director with P/R transactions and functions. Provided work direction and review to less experienced associates. Improved, redesigned and re-engineered existing accounting systems. Coordinated conversion of new computer software and hardware. Provided support and assistance to Corporate Controller. Named Employee of the Month. Resort Revenue Manager July 1991 to August 1998 Company Name - City , State Managed revenue department which audited 10 restaurants, Adult and Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton at Crested Butte (300 rooms) and various vacation rental properties. Responsible for hiring, training and disciplining up to 20 associates. Responsible for the security and accurate processing of large sums of currency and credit cards from multiple resort operations exceeding $250,000 daily. Ensured timely and accurate bank account reconciliation for various corporate entities between multiple banking organizations. Coordinated the transfer of funds among multiple bank accounts. Managed, reviewed and approved high volume of A/P and A/R transactions and inter-company allocations. Managed and reviewed all functions regarding financial statement preparation. Prepared audit work papers for corporate auditors. Provided support and assistance to Controller. Assisted with conversion of new computer software and hardware. Member of Wage Committee, Leadership Committee and the Software Design Committee. Received awards for Associate of the Week, Team of the Week, Team of the Month and Special Project of the Month. EQUIPMENT/SKILLS Computer Literate. Solid working knowledge of accounting/auditing principles and procedures. Education Accounting Associate Degree Barnes Business College Skills account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation of financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision