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TEACHER Farrah M. Bauman Professional Summary A position as an adjunct teacher/professor with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. A position as department chair with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. Skills National Board Certified AP Bio certified 2015 AP Chem certified summer 2017 Trained in educating at-risk youth Teacher Mentor National Board Grader Classroom discipline Positive learning environment Self-motivated Work History Teacher 02/2003 to Current Company Name Teach medical microbiology, chemistry, and physical science, 9 through 12 grades. Keep grade books, input grade information into IGpro grade keeping system. Responsible for detailed weekly lesson plans, parent correspondence. Active with Homecoming and Prom committees. Teacher 02/2003 to Current Company Name – City , State Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 through 12 grades. Keep grade books, input grade information into PowerSchool grade keeping system. Create detailed, engaging new lesson plans based on course objectives.  Organized, ordered supplies, made appointments, and put on 4 fabulous Proms as Prom committee co-chair. Organize yearly out of state overnight field trips in order to foster real-world relevance in course study. Collaborate yearly with a team of faculty to serve at-risk incoming 9th graders for the "Bridge Program".  Serve yearly as a mentor to 1-2 teachers. Correspond with parents by email, telephone or postal mail. Oversaw inventory activities, including chemical monitoring, for the science department. Created detailed, engaging new lesson plans based on course objectives. Implemented reading and writing in science by obtaining a set of novels from DonorsChoose to support student literacy in the science classroom. Consistently receive positive teacher evaluations from students and administrators. Summer National Board Certification grader for Pearson Medical Technologist 02/2001 to 01/2006 Company Name – City , State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Medical Technologist 02/2001 to 01/2006 Company Name – City , State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Education M.Ed : Secondary Education 2007 Southern Wesleyan University - State Secondary Education GPA: 3.8 Certificate in Medical Technology : 1999 Carolinas College of Health Sciences, Carolinas Medical Center - City , State B.S : Biology 1998 Univ. of South Carolina - State Biology GPA: 3.4 Skills chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology

BUSINESS DEVELOPMENT INTERN Summary Highly skilled and organized individual who has won employee of the month a lot of times with an infectious enthusiasm to work in fast paced environment. Highlights Focused and disciplined High volume production capability Bilingual (English/Twi) Healthy cuisine expert Exceptional written and oral communication abilities  Experience Dietary Aide , 09/2013 to Current Company Name － City , State Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Advised new cooking techniques and equipment to kitchen staff. Chef , 05/2013 to 08/2013 Company Name － City , State Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Served classic English, French and modern European.  Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues Kitchen Manager , 08/2008 to 04/2013 Company Name － City , State Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Tremendously increased sales after becoming the manager.  Monitored customer preferences to determine focus of sales efforts. Directed and supervised employees engaged in sales, food preparation  Determined staff promotions and demotions, and terminated employees when necessary. Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Education CURLINARY , 1999 Kumasi Polytechnic － City , GHANA Coursework in Culinary Arts Coursework in Business and Restaurant Management CURLINARY , 1990 SUNYANI POLYTECHNIC － City , GHANA Coursework in Culinary Arts Skills Proficient with large cooking machines  Great culinary skills  Organizational skills Highly motivated 

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile My goal is to use my unique collection of expertise, experience, and skills gained from my seventeen years as a construction business development and marketing representative, five years managing a sales force, six years helping my father run his historic home remodeling business, and my college education to reach my full potential as an account executive by helping Visio Financial Services achieve steady, long-term, sustainable growth by building productive relationships with customers, co-workers, company leadership, and other stakeholders. Core Accomplishments Sales and Marketing Increased income 112% in 12 months in Austin Increased market share from 20% to 70% in downtown Atlanta construction market in 12 months Designed and executed branding plan to change the image of the organization, resulting in significant market share increase in each of 23 major U.S. cities Investigated markets and target customer issues to create messaging strategy Market Research Defined industry segments and identified opportunities in 23 major U.S. cities Discovered new opportunities in mature markets and developed and led the implementation of plans to capture significant market share Account Management Managed various sized accounts and grew business by providing superb customer service Successfully grew account sizes in 23 major U.S. markets Trained local staff to continue the example of growing accounts through excellent client service Professional Experience Director of Business Development 04/2005 to 04/2015 Company Name City , State Washington, DC I was called upon to develop and implement growth initiatives in the most difficult scenarios. Whether in low market share environments or during construction recessions or a combination of both, I significantly increased market share in any city to which I was assigned. Through my leadership and supervision, I expanded our market share in Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, and Fresno. Following is a partial list of noteworthy accomplishments from those assignments: Miami - I developed relationships with building owners in downtown Miami and leveraged those relationships into a group meeting of 17 building owners representing 38 buildings. I delivered a PowerPoint presentation which led to the owners to insist that their building managers give us priority budding status on every project. This one action resulted in substantial growth for my organization. Minneapolis - Redesigned the business development program to focus on building relationships with end-users. As a result, the end-users would insist on using us on their projects. Using this approach, I was able to build enough relationships in the construction industry to experience significant growth, even during a downturn in the construction market. Austin - I took over the business development program of a unit which had steadily declined its market share. After investigating untapped opportunities, I launched an initiative to pursue a new market. The careful execution of my plan resulted in more than a doubling of business in under 12 months. The relationships built with general contractors and end-users led to expanding our market share into San Antonio, Waco, and Dallas. Denver - When I arrived in Denver, out of a list of 200 clients, only 8 were attending monthly informational and sales meetings. I repositioned the agenda away from a "pitchy, preachy" sales presentation to an informational, educational, and interactive format. Within three months, attendance at those meetings grew from 8 to over 90 attendees. Director of Business Development/Political Relations Director 01/1998 to 01/2005 Company Name North Carlolina, South Carolina, Georgia After only three months as a field representative in Augusta, Georgia, I was promoted to Director of Business Development covering North Carolina, South Carolina and Georgia. Shortly afterwards, I was also named the political director for the three states. During my tenure, I focused primarily on growing market share in Atlanta and Charlotte, leveraging client, political, and end-user relationships to grow market share by 90% in the three states, with growth over 100% in Atlanta alone. Following is a partial list of highlights from those assignments: I attended and addressed shareholder meetings of public companies in Atlanta and built personal relationships with CEO's and Directors from Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, and Georgia Power. Leveraged those relationships to secure work at projects for these companies and gained introductions to the executives of other end-users to provide even more bid opportunities. As Political Director, I endorsed and led labor and community groups to support the election of Shirley Franklin for Mayor of Atlanta, making Franklin the first female Mayor of Atlanta and the first African-American female mayor of any major city in the South. I also endorsed and served as labor liaison to Judge Denise Majette and used my contacts and influence to help her unseat Atlanta political powerhouse and multi-term United States Congresswoman Cynthia McKinney.  Additionally, I endorsed and assisted the successful campaigns of the first Hispanic elected to the Georgia State Senate and the first Hispanic elected to the Georgia House of Representatives. Business Manager/Account Executive 01/1995 to 01/1998 Company Name State I served as an apprentice under my father until I graduated high school, and a house we rebuilt on Tradd Street in Charleston, South Carolina, was voted house of the decade in the 1980's by the Preservation Society of Charleston. During and after college, I developed my love for and honed my skills in sales and management while running local Firestone Automotive and Tire Stores and later, business-to-business direct cold-call sales for Transworld Systems, an accounts receivables solutions company. Education Bachelor of Arts : English 1991 Charleston Southern University City , State Completed degree in English taking 15-18 hours per semester and working a full time job throughout my college career. Served as Sports Editor/Reporter for The Buc 'N Print , the university's student operated weekly newspaper. Executive Communication 2014 Dale Carnegie University City , State , US How to Communicate with Diplomacy and Tact - Emphasis on building relationships and conflict resolution. 10 Day Spanish Immersion 2005 Dartmouth University City , State , US I successfully completed the 10-day Spanish language learning course conducted by the Rassias Foundation through Dartmouth University. Skills Business Development, Superb Customer Service, Cold Calling, Relationship Building, Marketing, Market Research, Various CRM software products including Salesforce, Salespoint, ZOHO, and Outlook, Developing Marketing Materials, Complaint Resolution, Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team Members, Identifying and Capturing New Markets, Public Speaking, Problem Solving, Critical Thinking, Leadership, Performance Analysis, and Budget Development and Forecasting

HOMEBOUND TEACHER Career Focus Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible and reliable Works well under pressure Exceptional interpersonal skills Accomplishments Team Building and Leadership Created collaborative classroom experiences Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions. Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences. Experience 02/2015 to Current Homebound Teacher Company Name － City , State Implement educational philosophy and goals of our district as related to TEKS education requirements. Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program. Collaborate with campus teachers in order to ensure the success of the Homebound student Encourage and facilitate parent participation in the learning and educating of the Homebound student Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department Provide a sense of security and achievement for homebound students Coordinate smooth transition into homebound instruction and back into mainstream of regular classes 02/2009 to 02/2016 Teen Parent Teacher Company Name － City , State Developed and maintained the Pregnant Related Services as designed by the school district  Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students Provided nutritional instruction and guidance to pregnant teens Assisted pregnant teens with meal planning and healthy eating Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students. Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation Orient parents and students of protocol and procedures with the Pregnant Related Services program 02/1996 to 02/2009 Classroom Teacher/ Consumer Science and Nutient Company Name － City , State Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth Assigned lessons and corrected homework Documented attendance for audit purposes Encourage student awareness in attendance, academics and to continue with school during and after pregnancy Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention Maintain broad range of instructional techniques Developed lesson plans according to TEKS guidelines Classroom management strategies Direct and timely communication with parents Grade and behavior reporting Conducted small group and individual classroom activities with students based on differentiated learning needs. 02/1995 to 02/1996 Parent Liasion Company Name － City , State Developed parental support and involvement initiatives to target student academic and social development related to school objectives. Coordinated parental classes in accordance with overall objectives and strategies of the district. Coordinated positive reinforcement for parents with monthly newsletters. Facilitated parenting classes, connecting parents to community resources. Promoted positive communication support between parents and teacher. Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives. Provided weekly workshops of food and nutrient to parents and students at French Elementary.  07/1985 to 09/2009 Clerk/Receptionist Company Name － City , State Customer services Delivered exceptional service by greeting clients Regularly checked on clients to ensure satisfaction General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records Education 2009 Master of Science : Education Administration Grand Canyon University － City , State , USA ​​ 1995 Family and Consumer Science Lamar University － City , State , USA Additional hours in Dietetics and Nutrition Professional Affiliations Alpha Kappa Alpha Sorority Beaumont Teachers Association Lamar University Alumni Association ​ Skills Academic planning, administrative skills, case management, clerical,  documentation and shorthand, research,  lesson planning, newsletter development, coding and filing Effective - Efficient -Dedicated- Positive

SENIOR ACCOUNTANT Summary Senior Accounting Professional with extensive experience in various areas of accounting and finance.  Visionary with strategic analytical skills.  Practical, articulate and creative with proven ability to positively impact an organization's financial health.  Proven ability to resolve conflict, improve processes, and is Lean Six Sigma certified.  An expert negotiator with a continuous focus on ROI.  Able to consistently meet challenges in a demanding work environment to achieve and exceed organizational goals.Results-orientated in a deadline-driven environment.  Performance improvement and excellent vendor relations and customer service skills.  Conceptual and exceptional multitasking abilities.  Expertise includes: Highlights Cost control Month-end reconciliation and analysis Budgeting and forecasting Financial statements reporting Analytical and critical thinker Self-starter Superior research and investigation aptitude Internal and external auditing Experience 11/2009 - 01/2016 Company Name - City , State Senior Accountant One of the largest national providers of emergency and hospital medicine contract management services with an annual revenue of $350 million. HPP serves and supports hospital clients in more than 20 states and physicians across the country. Managed Subsidy Revenue and A/R process associated with over 70 contracts totaling $53 million in revenue. The process involved monthly closings, preparation of journal entries, accounts reconciliations and analysis. Preparation of monthly invoices, audit lead- schedules, budgeting and forecasting revenue, collections and expense control activities.  Accruals, contract reviews. Quality measure benchmarks. Awarded employee of the quarter for reducing Company's outstanding A/R by 70% in 30 days. Increased Revenue by 20% by implementing an in-depth auditing process which maximized revenue recognition. Prevented negative impact on the bottom line by negotiating payment plans and settlements with clients who were experiencing financial difficulties minimizing risk exposure. Analyzed, identified and resolved issues affecting revenue. Coordinated and communicated with internal departments to ensure their understanding of revenue streams keeping revenue on target. Increased revenue significantly by recognizing established performance metrics that exceeded organizations expectations, improving the overall bottom line. Conducted monthly meetings with Executives and Legal to ensure accurate revenue recognition compliance, discussed fluctuations and made appropriate suggestions minimizing risk. Developed action plan for Divisional Presidents by creating a detailed report for implementation, to improve performance metrics Increased monthly cash flow generating financial savings by building relationships with clients gaining ongoing trust and credibility at all levels. Streamlined billing activities improving efficiency in the A/R process resulting in less outstanding account balances and less bad debt write-offs leading to significant financial gain. 02/2006 - 11/2009 Company Name - City , State Senior Accountant A health care organization with an annual revenue of over $5 million specializing in drug and alcohol rehabilitation with a primary focus on substance abuse. 01/2006 - 01/2009 Company Name - City , State Senior Accountant A health care organization that operated a contract with the State of Florida Department of Juvenile Justice to provide psychiatric and other behavioral health services principally to at-risk troubled female youth. Maintained the day-to-day financial activities of the Company including payroll, accounts receivable, Accounts payable, month end closings. Financial statements reconciliations. Preparation of financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of the facility. Worked in collaboration with the corporate office to ensure accuracy and integrity of financial information. Earned reputation for positive work ethic, dedication, and flexibility; retained throughout organizational restructure consisting of twmergers/ acquisitions within a ten month period. Directed team and played a key role in pre-acquisition due diligence/assessment effort that was crucial to successful merger. Played significant role in developing company-wide consolidation plan to reduce operating expenses. 01/2001 - 01/2006 Company Name - City , State Controller Prepared financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of Facility. Compiled periodic financial reporting packages. External audits to ensure regulatory compliance and operational efficiency/accuracy. Worked in collaboration with CFO to ensure accuracy and integrity of financial information. Merger-due diligence. Supervised A/R team of 3. Managed and maintained all HR records. licensing of facility, scheduled and conducted new hire orientation and employee training sessions. Ensured compliance of the HR function to federal and state laws and regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence to all policies and procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters with tact and sensitivity. Part of successful corporate acquisition transition to Horizon Health. Increased company's bottom line and significantly reduced supply cost by reducing the number of vendors and negotiated a lower cost for products. Saved company $20,000 in the first year by reducing outside collection agencies fees by keeping function in-house. Reduced unearned employee compensation by implementing and maintaining automated timekeeping system that recorded daily attendances absences & vacation records. Improved efficiency by implementing and training employees on new timekeeping system, which resulted in better time management and reduction of payroll errors and processing time. Implemented on- site training for employees which decreased absenteeism and turnovers, and saved the organization significant training and travel cost. Strengthened employee/manager relationships increasing productivity by 20%. Reconstructed and organized HR department into an effectively functioning unit. Education MERCY COLLEGE City , State Bachelor of Science : Accounting Accounting Skills Microsoft Word/Excel         Great Plains Dynamics BI360 (BusinessIntelligence Tool)         Keane Care

HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision. Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone

ADMINISTRATIVE ASSISTANT Summary To acquire a challenging position with a reputable agency that will allow me the opportunity to showcase and further develop my skills and gain experience. Highlights Bilingual- Fluent in both English and Spanish Active U.S. Security Clearance granted on March 2013 JPAS access Experience living abroad in Quito, Ecuador Ability to plan, organize, coordinate and direct Technical Proficiency Macintosh & Windows Software Microsoft Office: Word, PowerPoint, Excel, Outlook Adobe Creative Suite 5: InDesign and Photoshop SharePoint Social Media Experience Company Name City , State Administrative Assistant 08/2013 to Current I directly support the Hospitality sector and attend weekly conference calls in which I record and draft the meeting minutes for later distribution amongst the team. I create and edit monthly reports for current hospitality projects on InDesign and review for proper accuracy. I receive invoices from multiple projects and I am responsible for compiling the information and forwarding to the Project Manager for their approval before distributing the invoice packages. I schedule and coordinate appointments and sector meetings as needed. I assist the office by setting up conference calls and transferring calls to the appropriate person. I have developed various correspondences, spreadsheets and have drafted RFPs, RFIs and project contracts. I have successfully managed to coordinate and direct group conferences. I send out Courier/ FedEx/Mail as needed for Project Managers and update the internal vendor contact list. Company Name Consular Visa Clerk 05/2013 to 07/2013 (Bureau of International Narcotics and Law Enforcement Affairs Section, previously known as NAS). I assisted the INL Officer by coordinating and managing their meetings and travel arrangements. I provided travel support to several agencies by assisting them with inquiries regarding lodging and meals per diem rates. I processed and submitted Temporary Duty Assignment (TDY) authorizations and reimbursement vouchers for government groups and was responsible for making sure that all participants traveling had the proper legal documentations to travel. I directly conducted personnel inquiries to obtain information from a number of different offices, internally and externally. I successfully arranged for foreign travel reservations and prepared official documentation pertaining to governmental training. I assisted in compiling personal information in order to prepare vetting requests forms. I supervised and escorted non-cleared General Services Office maintenance and warehouse personnel into all security controlled access areas and other locations within mission facilities and grounds. I was responsible for preparing and ensuring all materials entering the CAA secured areas had been inspected by the designated officer. I assisted the Diplomatic Security office by keeping a detailed record of all the non-cleared personnel 1 that worked at our facilities. I was responsible for drafting, editing and publishing the U.S. Embassy's weekly newsletter. I was able to utilize my knowledge in graphics and design layout to update the newsletter. I assisted the CLO by maintaining and updating printed materials for the office and CLO web-site. I attended community-wide events to take photographs and promote events for the Embassy community and network with local vendors for future partnership. I successfully coordinated and promoted group excursions to destinations in various cities in Ecuador. I reviewed Non-Immigrant Visa applications to ensure proper completion and accuracy. I was responsible for overseeing and verifying all applicants' data and I managed visa printing through the Consular Consolidated Database. I assisted in the American Citizens Service section with data-entry, based on the documentation provided by travelers. Company Name City , State Catering Sales Intern 01/2012 to 05/2012 I was involved in the marketing analysis for event planning and catered events. I assisted the Catering Sales Manager with client site visits and the distribution of promotional material. I contributed in the design layout of venues for catered events, weddings and corporate events, often working on weekends. I was able to interact with potential clients and staff by doing direct calls to local vendors in order to advertise our venue and promote events. Education Bachelors of Arts : Advertising & Public Relations 2012 University of Tampa University of Tampa 2008-2012 Bachelors of Arts in Advertising & Public Relations High School Diploma : Knowledge 2008 Antilles High School Antilles High School 2004-2008 High School Diploma Knowledge, Experience & Skills Competent oral, written and interpersonal communication skills Ability to work independently or in a team Capable of handling multiple tasks simultaneously Certifications CAA Languages Bilingual- Fluent in both English and Spanish Presentations successfully managed to coordinate and direct group conferences Skills Advertising, Public Relations, Excellent Multitasker, Simultaneously, Administrative Assistant, Contracts, Fedex, Indesign, Invoice, Invoices, Project Manager, Cyber Security, Excel, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Outlook, Photoshop, Powerpoint, Sharepoint, Word, Documentation, Access, Maintenance, Security, Clo, Drafting, Liaison, Publishing, Clients, Event Planning, Marketing, Marketing Analysis, Promotional, Sales, Weddings, Arrangements, Nas, Network Attached Storage, Training, Travel Arrangements, Vouchers, Clerk, Database, Data-entry, Printing

PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites. Highlights Training and development Team building & management Dedicated to process improvement Invoice processing Management of remote employees High customer service standards Client relations specialist Excellent communication skills Filing and data archiving Computer-savvy  Experience 06/2012 - 11/2015 Company Name － City , State Public Relations & Development Associate Managed the day-to-day operations of the Public Relations and Development Office. Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters. Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr. Nicholas DeRobertis Foundation. Contributed information regarding events and accolades to the Medical Center's employee newsletter. Assisted in creating marketing and promotional materials. Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review. Managed the physician referral line. Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development. 06/2010 - 05/2011 Company Name － City , State Specialist Provided administrative support including answering calls and filing client paperwork. Contacted clients in arrears to prevent suspension or cancelation of policies. Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients. Contacted policyholders to obtain missing information. Submitted policies changes and insurance claims to insurance companies on behalf of the client. Provide customer service, such as giving limited instructions on how to proceed with claims. 07/2004 - 06/2008 Company Name － City , State Admissions Processing Manager Interviewed, hired, trained, and managed employees of the Admissions Processing Center. Maintained and administered the admission policies and procedures for all undergraduate and graduate programs. Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions. Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing. Coordinated with an outside agency to mail correspondences to applicants and students. Managed the Cisco Phone queue for the Admissions Processing Center. Managed the testing of system updates as they related to admissions. Accountable for the accurate and timely processing of admission records and matriculation status. 01/2002 - 06/2004 Company Name － City , State Admissions Processing Assistant Director Created and maintained VisiFLOW accounts for all college employees. Trained new employees and managed weekly work schedule. Supervised workload of the staff and student workers. Supervised staff and student workers in the absence of the director. Quality assured work performed by the staff and student workers. Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center. Continued to perform the duties of the Senior Admission Processing Clerk as needed. 12/2000 - 06/2002 Company Name － City , State Senior Admissions Processing Clerk Trained new employees and student workers. Assisted the director in overseeing student workers. Collected and processed admissions applications, official transcripts and supporting documents. Determined if applicants met automatic admission standards. 10/1998 - 11/2002 Company Name － City , State Admissions Processing Clerk Collected and processed admissions applications, official transcripts and supporting documents. Education February 2010 Mercy College City , State Bachelor of Science : Corporate Communications Corporate Communications Skills Seasoned professional with significant experience in management, employee hiring and training, and customer service, seeking a position that will fully utilize my skills, and offer an opportunity for continued professional growth.  Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites.

OPERATIONS AND FINANCE MANAGER Summary Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations. Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations *Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management *Professional Job Experience *Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues. Semi Annual performance appraisals. Performing RFP bids for Third Party Collections. Pursuing insurance claims for damages to Turnpike Property. *Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis. As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority. *Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes). *Self Employed - Experience Operations and Finance Manager 03/2014 to Current Company Name City , State Responsible for Successful Deployment of ScoopDog project. Coordinate activities between manufacturing, design and sales/fulfillment functions. Create and maintain Facebook, Business Facebook, Kickstarter and Website applications. Produce pricing studies, projections and support for analysis. Manage Financial, Accounting and Legal advisors. Financial Analyst 06/2012 to 05/2013 Company Name City , State Compile Year End Financial Statements. Check Writing Authority. Create inventory system for office assets - depreciation schedules. Balance and maintain cash accounts. Interface for government regulatory agencies. Labor Budget Analyst 11/2010 to 06/2012 Company Name City , State Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla. Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Participate in departmental budgeting process PIKEPASS Call Center. Manager of Collections and Enforcement 04/1999 to 11/2010 Company Name City , State Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls by 50% by coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy. Received and resolved escalated calls daily from patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications. Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management. Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency. Assistant Administrator 09/1986 to 02/1999 Company Name City , State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce and monitor annual budget process with Supervisor. Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors. Approved/Rejected installment loan requests within established loan authority. Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million. Analyzed processes and created computer applications used to replace manual operations. Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management. Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors. Maintained list of Exceptions to Policy and reported status monthly to Board of Directors. Education and Training MBA UNIVERSITY of OKLAHOMA City , State Master of Business Administration : Business Administration, Finance Business Administration, Finance BBA Bachelor of Business Administration : Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS and RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter

CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP Executive Profile Accomplished, highly respected executive with extensive public and private sector health care and financial management experience. Proven ability to lead and mentor large and diverse teams; build and maintain relationships that transcend corporate, cultural, and geographic boundaries; and improve systems and processes to increase productivity, profitability, and customer satisfaction. Excels in driving positive change and managing in ambiguous and transitional environments. P&L Policy Development Change Management Strategic Planning Process Reengineering Profit Building Negotiations Restructuring Startup & Transitional Environments People & Project Management Skill Highlights Leadership/communication skills Project management Business operations organization Client account management Human resources Budgeting expertise Negotiations expert Employee relations Customer-oriented Core Accomplishments Project Management: Project Management: Operations Management: Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed [operation] . Handled all functions related to [program] . Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Professional Experience Company Name City , State CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP 01/2004 to 01/2012 Federal agency responsible for Medicare, Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards Oversee financial and information technology operations for Medicaid and the State Children's Health Insurance Program (SCHIP). Develop and administer budgets and supporting documentation; coordinate financial, survey, and certification issues with the Office of Financial Management, Center for Medicaid and State Operations (CMSO) Groups, and other state and federal agencies. Create policies and procedures; monitor and reconcile state expenditure and monthly accounting reports; issue quarterly Medicaid and SCHIP grant awards. Lead system enhancements, application development, and quality improvement activities; review and certify State Medicaid Management Information Systems (MMIS). Collect data for the Medicaid Drug Rebate Program; survey and certify health care providers and suppliers. Ensure Medicaid PART and GPRA compliance with annual performance budget; represent Medicaid in development of National Electronic Data Interchange Standards. Provide technical guidance for Medicaid Statistical Information and Federal Upper Limits systems; coordinate Medicaid fraud and abuse investigations. Administer annual operating budgets of $100 million and up; participate in administering the $300 billion federal/state Medicaid program. Supervise up to 125 employees. Enabled seniors to receive prescription drug benefits for the first time by implementing services mandated by the 2003 Medicare Prescription Drug Improvement and Modernization Act (MMA). Led multiple initiatives to improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis for $8 billion in annual state Part D payments), in which states return funds to the federal government for citizens with dual eligibility for Medicaid and Medicare. The addition of 100 auditors in 10 regional offices to educate states employees about Medicaid policies and monitor related spending. Automation of the Medicaid drug rebate program as part of the 2005 Deficit Reduction Act (DRA), facilitating rebate calculations for states and more than 400 drug manufacturers. Enhanced operations and positioned agency for additional efficiency with: Adoption of the 2009 American Reinvestment Act (ARRA), which paves the way for the use of electronic health records throughout the nation's health care system. Development of an IT strategy designed to standardize the technical environment and educate Medicaid Directors and state CIOs/CTOs about enterprise architecture. The federal government contributes $3.5 billion annually to state system development.). Company Name City , State VICE PRESIDENT & MANAGING DIRECTOR 01/1996 to 01/2002 Global credit insurer and Allianz subsidiary with 6,000+ employees in more than 50 countries Developed, documented, and implemented credit policies, procedures, and practices. Created a risk rating system and trained managers from Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore and Shanghai to use it effectively. Managed P&L for all satellite offices in the U.S., Canada, and Mexico, as well as information budgets for Europe, Hong Kong, Singapore, and Shanghai. Supervised 67-person professional and administrative staff and provided calm and stable leadership through three ownership changes. Turned a $40 million corporate loss into $5 million pretax profit in one year by restructuring and repositioning an international company for dynamic and profitable expansion in the U.S. Reducedrisk by more than $674 million while developing a $2 billion export portfolio. Eliminated $500,000 in annual expense by renegotiating contracts. Salvaged an underperforming operation by: Redirecting corporate focus to reinsurance and adequate capitalization. Separating sales and risk management to eliminate inherent conflicts of interest. Company Name City , State Vice President & Divisional Credit Officer Company Name State Owner Education MBA Fairleigh Dickinson University , City , State BS : Finance & Insurance University Of Rhode Island , City , State Finance & Insurance Skills accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales

EXECUTIVE DIRECTOR Professional Summary Visionary and motivated hospitality leader with over twenty-five years of experience in project management and financial administration in both public and private sectors. Possess an established track record of creating and implementing programs and long term business strategies aimed at company growth. Passionate about providing healthy nutritious options and enhancing wellness for youth and communities. Core Qualifications Small business development Public relations and community outreach in private and public sectors Teaching, training, and public speaking Non-profit administration Leadership and team building Budget administration Experience Executive Director Oct 2008 to Current Company Name - City , State Set policies consistent with the mission of the foundation Supervised work flow, design, and delivery of foundation initiatives for strategic plan Built strong diplomatic relationships with government agencies and officials Successfully secured over one million dollars in grant funds for the foundation Developed training programs for restaurants and hotels Created new revenue streams to achieve financial solvency for the foundation Supervise partnership with thirty-five high schools in state culinary and restaurant management programs. Owner and Operator Mar 1998 to Sep 2006 Company Name - City , State Served as President and Chief Operating Officer. Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams. Director of Culinary Arts and Hospitality Management Division Sep 1984 to Sep 2008 Company Name - City , State Administered all curricular, administrative and financial aspects of the division Lead program evaluation efforts and created strategic plan to develop and enhance program offerings Managed annual budget of up $750,000 Provided leadership for planning new and improved labs and staff development to optimize student success Implemented and evaluated programs and activities to insure that the advisory committee functions in a matter consistent with accreditation standards Participated in professional development activities and programs as required by accreditation and regulatory agencies Coordinated all faculty orientation and training Managed all foodservice and catering operations for the college and McIntyre Hall Performing Arts Center Served on the committee to design NW Career and Technical Skills Center Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, and Nutrition Developed restaurant management training program for Swinomish tribal members Developed and taught hospitality training program for DSHS work first initiative Taught senior level coursework for Washington State University Hotel and Restaurant Administration program. Education Bachelor of Arts , Hotel and Restaurant Administration Washington State University - City , State Hotel and Restaurant Administration Professional Affiliations FMP Food Service Management Professional National Restaurant Association CFBE Certified Food and Beverage Executive American Hotel and Lodging Association Certified Instructor in Advance Food Safety, Serving Alcohol Responsively, Nutrition, and Restaurant Management: National Restaurant Association Certified Personal and Group Fitness Instructor, WITS World Instructor Training School, and NCSF National Council on Strength and Fitness Accomplishments Awarded the Presidents Medal: American Culinary Federation Served on the board of directors for the American Culinary Federation ACF Served as president of the American Culinary Federation Accreditation Commission Served as president of the Washington Association of Occupational Educators Represented post-secondary hospitality education on The Council for Hotel, Restaurant and Institutional Education delegation to the former Soviet Union and Czechoslovakia Successfully opened and operated a seafood food restaurant reaching annual sales of 1 million and a 7% net profit. Served as the Council for Hotel, Restaurant, and Institutional Education ambassador to the People's Republic of China lecturing on tourism and hospitality management Skagit Community Foundation Board Member

FINANCE DIRECTOR Executive Profile Dedicated and accomplished Finance Professional with extensive experience in FINANCIAL MANAGEMENT & BUDGETING seeks a management position where I can further enhance the achievement of an organization's objectives and targets. Experience in diverse industries includes financial services, retail, distribution, FORTUNE 500 and BIG 4 companies. Skill Highlights Microsoft Office software (Excel, Word, PowerPoint and Access). Experience with accounting and financial reporting systems including Oracle, JD Edwards and Hyperion. Professional Experience Finance Director , 01/2013 － Current Company Name － City , State Reports directly to the Vice President of Finance and supports the CFO organization with financial and strategic insight. Partners with and supports the SVP of Product & Marketing in the implementation of new product initiatives to the marketplace. Finance representative within the Executive Business Review Committee who provides value-added insight to senior management through financial modeling and analysis. Finance point person that collaborates with and supports the SVP of Sales and his team. Led the design and implementation of a more comprehensive incentive compensation plan that improved sales compensation effectiveness and minimized potential liability exposure to the company. Updates, analyzes and distributes key monthly financial metrics and reporting to business partners. Assists in the development of the annual budget and forecast process. Completes ad-hoc analytic requests as designated by the CFO and the VP of Finance to support senior management decision making. Develops, mentors and trains the Financial Analyst within the team. Finance Manager , 01/2008 － 12/2012 Company Name － City , State Concord & Paypoint) Prepared and managed the annual budget, forecast and strategic long term plan process for the Concord & Paypoint divisions with revenue of $225M. Administered and managed the National Sales compensation plans in a timely and efficient manner in order to accurately pay commissions totaling $4M annually. National Sales representative on the PASO (Product Reporting & Sales Compensation Overhaul) project whose goal was to automate First Data's commission system. Reported to and supported the Vice President of Finance with financial direction. Developed and distributed monthly, quarterly and annual financial reporting to senior management. Responsible for all aspects of the month-end and year-end financial close process. Finance Manager , 04/2005 － 01/2008 Company Name － City , State Cross Sales) Developed and managed the annual budget and forecast process for the Cross Sales division with revenue of $57M. Implemented process improvements including streamlining operations which positively impacted the bottom line by $1M. Supervised staff both directly and indirectly and provided leadership and direction to teams in the New York, Florida and Maryland facilities. Reported to the Senior Director of Finance and supported the Senior Vice President of Sales with a sales force of 300 sales reps. Senior Financial Analyst , 04/2000 － 04/2005 Company Name － City , State Prepared annual budget for the Medical Products division with revenue of $550M. Responsible for all aspects of month and year end financial close. Recipient of numerous Q inside the O (Quality inside Olympus) awards. Financial Analyst , 01/1997 － 04/2000 Company Name － City , State Prepared annual budgets for the Medical and Industrial Products divisions with combined revenue of $380M. Designed and distributed budget vs. actual reporting for 40+ department heads which enabled. improved monitoring and control of their respective budgets. Trained, supervised, and evaluated staff. Financial Analyst , 03/1995 － 01/1997 Company Name － City , State Prepared annual budget with revenue of $55M. Updated and distributed monthly partner's financial summary report. Maintenance of resume/skill/qualification database for a professional staff of 200, which assisted in developing future client proposals. Financial Analyst , 10/1992 － 03/1995 Company Name － City , State Prepared annual budget with revenue of $41M. Maintained payroll for 300 employees. Experience with ADP payroll systems. Trained, supervised, and evaluated staff. Budget Analyst , 12/1990 － 10/1992 Company Name － City , State Public Relations & Special Production) Prepared annual expense budget totaling $6M for 47 Macy's Northeast stores including several high profile events (i.e. the Thanksgiving Day Parade and the 4th of July Fireworks Show). Responsible for carrying out contractual obligations including the preparation and disbursement of appearance fees to various members of the Sports Entertainment Industry (MLB, NFL and NBA). Trained, supervised, and evaluated staff. Education 1 1989 Hofstra University － City , State Bachelor of Arts Economics Economics Skills accounting, ADP payroll, ad, automate, budgets, budget, client, database, decision making, direction, senior management, senior management, Finance, financial, Financial Analyst, financial modeling, financial reporting, Fireworks, Hyperion, JD Edwards, leadership, Director, Marketing, Access, Excel, Microsoft Office software, PowerPoint, Word, Oracle, payroll, proposals, Public Relations, Quality, reporting, Sales, strategic, year-end

PRESIDENT Career Focus Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom; broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player. Summary of Skills A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998. Skilled multi-tasker Focused on customer satisfaction Training and development Marketing savvy Team management Deadline-oriented Accomplishments A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998 Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing GA's International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Middle Georgia College, Cochran, GA., Honors Graduate County Coordinator for two successful Gubernatorial campaigns; Honored as an "Admiral of the Georgia Navy" Named Outstanding Young Women of America - '91 Executive Board for the University of Georgia's Center for International Agriculture 96- present State 4-H Volunteer- Judge for State Competitions '94-'99 GA Council of International Visitors - Host and Member of the Business Women's Council '93 -present Member of the Atlanta Chamber of Commerce Board of Directors, Refugee Women's Association of Metro Atlanta '95-96 English tutor to an Armenian family '94-'95 Atlanta Women in International Trade '95-present Georgia Economic Developer's Trade Committee '97-'99 Honored by Kennesaw State University for work on international training programs '97 Junior League of DeKalb County '93-99; Junior League of Ann Arbor 99-present Alumni Advisor to Georgia State University's Delta Sigma Pi Business Fraternity '88 Professional Experience President August 1999 to January 2002 Company Name － City , State Provide contract services to organizations through implementation of global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, and product demonstrations. Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing. Negotiated on behalf of buyer/sellers for several large bulk commodity export transactions Director, International Trade Division November 1996 to August 1999 Company Name － City , State Atlanta, GA and Brussels, Belgium Supervised maintenance of international trade database and export trade lead program January 1998 to January 1998 Company Name － City , State was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, & staffing of Atlanta and Brussels offices Consulted with companies in development of global business strategies Organized and managed trade show pavilions throughout Asia and the Americas Developed seminars on international trade: secured speakers, and facility locations Linked local suppliers with foreign buyers & distributors through trade shows, missions and promotional campaigns Supervised maintenance of international trade database and export trade lead program. Organized successful trade missions of GA companies to Canada and Mexico, exploring trading opportunities, organizing training seminars and hosting receptions for companies Developed department's promotional literature, brochures, publications an press releases Served on Southern United States Trade Association (SUSTA) ' 98 generic allocation committee, overseeing allocations of $900 M to the fifteen member states; Oversaw $400 M promotion for U.S Fresh Produce to Canada Implementation of food promotions in Canada, Costa Rica, UK, Russia, United States, Mexico, China and Japan Coordinated "Taste of Georgia" reception for press visitors during the Atlanta Olympic Games Served on Board of Directors for Agriculture '96, an agricultural pavilion in Centennial Park Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture Advisor to Atlanta U. S. Export Assistance Center Advisor to Georgia Specialty Foods Association Chairperson of InterTrade '97, an Atlanta-based trade conference attracting over 500 participants Assistant Director May 1995 to November 1996 Company Name － City , State International Account Executive November 1994 to May 1995 Company Name － City , State Appointed to the U.S. Department of Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95) Responsible for securing new logistic accounts; Computed air and ocean freight rate quotations Increased shipping volume through providing air and ocean consolidation Arranged for domestic cargo transportation with various trucking lines; Coordinated and monitored shipments; Liaison with overseas offices, airline and steamship lines; Prepared and reviewed international documentation Cotton/Textile Broker & Sales Manager October 1991 to November 1994 Company Name － City , State Successful track record of increasing cotton fiber and textile sales in the Southern U. S. and international markets; met or exceeded all company quotas Expanded domestic and overseas textile accounts through prospecting, cold calling and computer networks Advised management of industry regulations Negotiated new lines of credit and handled letter of credit transactions Directed company into Import/Export of other agricultural commodities; Arranged logistic details Trained at the International School of Cotton '90. Supervisor-Risk Fleet Management January 1989 to January 1990 Company Name － City , State Supervised and managed staff of five employees Coordinated property, casualty and automobile insurance coverage Negotiated contract renewal and new contract purchases Budget Analyst/Legislative Relations January 1988 to January 1988 Company Name － City , State Liaison to six large state government agencies; Negotiated budgetary requests with facility managers Education Masters in Business Administration : Business Administration , 1993 Mercer University, Stetson School of Business and Economics － City , State , US Masters in Business Administration, 1993 Mercer University, Stetson School of Business and Economics, Atlanta, GA. Bachelors : Business Administration, Finance, Risk Management/Insurance , 1987 University of Georgia, Terry College of Business Administration － City , State , US Bachelors in Business Administration, 1987 University of Georgia, Terry College of Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity Associate , 1984 Middle Georgia College － City , State , US Associate in Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate Vice President of Student Government, Advertising , 1984 Kernel College Newspaper Vice President of Student Government; Student Advisory Council to the GA Board of Regents; Assistant Editor & Advertising Editor of the Kernel College Newspaper; Voted "Miss Middle Georgia College" 1984 by Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT MBA : International Business Mercer University Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Professional Affiliations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing Military Experience January 1993 to June 1983 Company Name County Coordinator for two successful Gubernatorial campaigns; Honored as an "Admiral of the Georgia Navy" Metro Atlanta Chamber of Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House of Representatives. Washington, DC; Congressional Intern, Summer 1983 Languages English tutor to an Armenian Presentations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Skills Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate

Rachel Guardado Summary Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills Credit and cash transactions Issue resolution Scanner operations Cash register operation Customer assistance Staff mentoring Cash counting machine operations Product location skills Heavy lifting Warehouse operations Weighing and Measuring Tagging expertise Automatic packing equipment Microsoft Office Leadership Front of House Organization Event Planning Reservations Customer Service Check payment processing Service prioritization Experience Warehouse Picker City , State Company Name / May 2021 to Current Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Packaged items with appropriate materials to prevent damage during shipping. Marked and labeled containers with accurate shipping information to prevent delays. Assembled cartons, crates and containers. Utilized pallet jacks to move items to and from different warehouse locations. Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards. Inspected outgoing shipments to maintain effective quality assurance standards. Reviewed packing slips and other documentation to properly box requested items for shipment. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Weighed and measured products and materials to check compliance with specifications and regulations. I used a website that would keep track of the items that would get shipped off everyday. Warehouse Employee City , State Company Name / Feb 2021 to Apr 2021 Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Counted and stocked different types of merchandise to comply with inventory control tag requirements. Noted current product inventory levels to support completion of order requests and audits. Packed and labeled merchandise to prepare for loading and shipment to customers. Lifted materials of varied weights on regular basis to transport items to proper warehouse locations. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Packed merchandise into boxes and containers to ensure safe shipment. Arranged items on pallets according to size and weight. Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation. Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling. Accomplished production goals by working with speed and accuracy. Utilized pallet jacks to move items to and from different warehouse locations. Weighed and measured products and materials to check compliance with specifications and regulations. Sales Associate and Cashier City , State Company Name / Oct 2020 to Dec 2020 Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Sold various products by explaining unique features and educating customers on proper application. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Assisted customers by finding sizes for certain items and if it wasn't available at our store i checked inventory for items at other locations. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Assisted with purchases, locating items and signing up for rewards programs. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Monitored sales events, added new merchandise and rang up purchases. Scanned customer purchases, supporting transactions to streamline sales process. Host City , State Company Name / Jul 2020 to Aug 2020 Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance. Greeted guests and gathered information to seat groups or place on waitlist. Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience. Accommodated guests with children and special needs to promote comfortable dining experience. Monitored dining area to assess server capacity and estimate wait times. Stayed abreast of server availability and table turnover to make quick decisions about seating locations. Education and Training High School Diploma Clifton High School Expected in Jun 2023 City , State Additional Information I am fluent in spanish and english.

RN / ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 to 12/2011 Company Name Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals. My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed. Secured a Home Health position at ResCare located in Oak Park Illinois in 2015. I made home visits overseeing clients overall health. Did basic assessments and listened for any new complaints or change of status. Would call clients doctor if needed or to inform him of a change in status. Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal. I am still registered with this agency but they have very few clients in need of an RN visit. Most of their clients only need part time CAN visits. Secured an RN position in July 2016 at Best Home Health where I did home visits part time. The jobs that were available for part time were minimal so took myself off their roster. In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases. Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage. I still am on their roster but rarely called. Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future. Was team nurse of North Shore Youth Baseball League for 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request. 06/2009 to 07/2010 Company Name Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit. Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning. Monthly Staff Meetings. Assists with hiring and disciplinary actions. Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home. 01/1977 to 01/2009 RN / Asst. Head Nurse Practice Leader Company Name － City , State Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll. Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids. Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems. Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required. 01/1977 to 01/2009 Company Name － City , State Started nursing career as RN on general Med / Surg Unit for 2 years. Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit. Promoted also to Assistant Head Nurse. Worked there for next 20 years. Earned OCN certificate. Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms. Beside management duties was also responsible for taking a patient load on many days during the week. In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN. After approximately 4 years promoted to Practice Leader,(equal to Asst. Head RN ) Duties expanded as Computers installed to all Units. Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients. Attended workshops to learn computer scheduling and payroll duties. Attended 2 day seminar for PICC LINE insertion and management. At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing. Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks. Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room. Many of the patients were short stay anywhere from overnight to 2-3 days. Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more. As a result this Unit was fast paced. Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients. My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in. I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating. I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed. On daily basis was responsible for checking" State of the Unit " printed daily and included all the areas of staff charting that was missing or incorrect. I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed. Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing. Education and Training 1976 RN Diploma Illinois Masonic School of Nursing － City , State 1974 Northeastern Illinois University － City , State 1973 Western Illinois University － City , State Additional Information Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many "Applause Awards´" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center.

Y FREELANCE UX/UI INTERACTION DESIGNER Summary Combined with work experience in Architecture to move forward with a new career in User-Centered Design . The priority is to create great experiences for users while always keeping in mind company needs and goals . Experience Freelance UX/UI Interaction Designer City , State Company Name / Apr 2017 to Current LegalChat App Design  Created Interactive Prototypes , Low to High-Fidelity Wireframes , logic flows, visual design and Icon Provided content strategy, UI design direction, User experience design Freelance UX Researcher City , State Company Name / Apr 2017 to May 2017 Usability Testing for Airbrush App Scheduled and conducted remote usability test s to observe user behavior on interaction Discovered insights and created infographic report for company UX/UI Designer City , State Company Name / Mar 2017 to Apr 2017 Website Redesign for Bay Area Chinese Musician Association Produced content strategy, UI design direction , and user experience design Deliverable included heuristic evaluation of current site, competitive research, persona creation, site map, low to High-Fidelity Wireframes Architectural Designer City , State Company Name / Aug 2015 to Apr 2017 Architectural design specializing in educational projects Teamed with Senior Designer, Project Manager and consultants, created design product for educational projects (LACCD, USC, UCLA) Created material schedules and furniture specification, meet with college users and furniture consultants to improve users' experience​ Lead Graphic Designer City , State Company Name / Sep 2009 to May 2010 Design for University IMechE Student Chapter Established 1st IMechE (Institution of Mechanical Engineers) Student Chapter in China, organised national presentation competitions Created designs for marketing solutions , such as billboards, logos, shop signs, printable & movable ads and more EDUCATION Master of Arch and Design University of Michigan 2015 City , State , US Bachelor of Engineering University of Nottingham 2012 City , UK Certificates and Honors User Experience Design Certificate with Honors - BitTiger, 2017 Interaction Design Specification Certificate - UC San Diego (on Coursera), 2016-2017 Leadership in Energy and Environmental Design Accredited Professional ( LEED AP ) - USGBC, 2017 The BP Achievement Award - BP, 2011 Skills Sketch, Illustrator, Photoshop, Indesign, Invision, Omnigraffle, HTML5, After Effects, Keynote, Revit, Rhino, AutoCAD, Watercolor , Bluebeam, Design Thinking, UI/UX, Graphic Design , Story Boarding, Mandarin

ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design and refined the vehicle definition. Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept. Presented a technology plan on the above parameters. Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017. Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation. Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink. Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch. Further, torque hole was reduced to maximum extent with help of spark retard. Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016. Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer. Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model. Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature. Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95. Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation. The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3=""> Engineering Intern Jan 2016 to Jun 2016 Company Name － City Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles. Overhauled Engines and Transmissions with assistance of technicians. Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge in working of CAN Bus systems. Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines. The internship helped get a feel of industry environment. Witnessed various concepts such as welding, sheet metal works, CNC machine working etc. Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016. Collected Customer requirements from surveys, websites, magazine and, blogs. Conducted a benchmarking study of competitor vehicles with the reference selected vehicle. Developed preliminary specifications of the target vehicle. Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle. QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016. Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system. Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements. Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems. Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems. Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016. Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle. Determined the characteristics of anticipated customers and provided a brief description of market segment. Determined selling price and sales projection of the proposed vehicle. Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways. Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program. Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features. Education and Training Master of Science , Automotive Systems Engineering May 2018 University of Michigan － City , State Automotive Systems Engineering 3.72 Bachelor of Engineering , Mechanical Engineering June 2015 Visvesvaraya Technological University － City , India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented a technical seminar on "MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn. *Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University.

ABOUT Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚ accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting. Education May 2015 Bachelor of Science : Public Relations The University of Texas at Austin － City , State Student in The Stan Richards School of Advertising and Public Relations VP, UT Austin Public Relations Student Society of America Texas Creative Advertising Sequence  Completed Business Foundations Certificate in Marketing and Management — The McCombs School of Business (UT Austin)  Accomplishments Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection  Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion Increased acquisition, engagement and following on social media platforms: 8,000 followers in 5 months at HATCH Collection  Experience 12/2015 to Current Digital Marketing and Social Media Manager Company Name － City , State Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising with creative team to create graphics and assets for social media outlets each week Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish — reporting conversion and ROI post campaigns using analytics and CTRs Tracking analytics/results across social platforms and driving engagement and revenue per channel— beat previously-set company goals each month 07/2015 to 10/2016 Fashion PR Assistant (Freelance) Company Name － City , State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines Created media alerts with show/presentation details and blasting alerts to targeted lists Press check-ins / Seating chart arrangements 01/2015 to 07/2015 Digital Marketing Intern Company Name － City , State Social media marketing and analytics. Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival -- artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events. 09/2012 to 05/2013 Beauty Public Relations Intern Company Name － City , State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media for agency and clients Event management for clients— managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits for clients— drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC) Skills Web design and branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop  ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057

DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST Summary Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals. Highlights Mastery of Microsoft Office programs (Word, Excel) Meticulous attention to detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing and coding Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional and mature Resourceful Meeting planning Report writing Schedule management Experience Director of Public Relations / Associate Artist Oct 2013 to Current Company Name － City , State Handled all media and public relations inquiries. Extensive research and outreach to cultivate media connections. Contacting media outlets, pitching interviews with company and cast members. Writing and editing of press releases and promotional materials for productions. Account Coordinator / Executive Assistant Oct 2013 to Oct 2013 Company Name － City , State Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management Extensive research and reporting - collecting daily media hits for clients and organizing them into reports Easily managed busy phone and email traffic Coordinated travel arrangements and expense billing for Ms. Horowitz Arranged both in-house and off-site meetings, as well as catering if needed. Keeping tabs on clients social media and web presence Proofreading and editing of press releases and written statements to reporters Interacting with members of the media on behalf of Ms. Horowitz. Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company. Receptionist / Administrative Assistant Jun 2012 to Oct 2013 Company Name － City , State Served as liasion for visitors (many high profile) with building security Handled heavy phone, in-person, and email traffic. Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training. Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable. Maintained extensive records for off-site inventory of company-wide filing and storage system. Assistant Store Manager Dec 2010 to Apr 2012 Company Name － City , State Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship Generated impressive sales figures, we were regularly the top-selling store in the United States. Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales. Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London. Reconciled and reported discrepancies found in records. Trained new employees on brand focus and operations Implemented creative new displays Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity. Office Coordinator May 2010 to Aug 2011 Company Name － City , State Served as first point of contact between instructors, parents and students for Duke University Summer Program Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information. Handled medical records, driver's log and vehicle check-out Created a schedule for the airport pick-up and drop-off students in the program. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level. Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students Education Master of Arts 2008 The Royal Central School of Speech and Drama Writing for Stage and Broadcast Media London, United Kingdom Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival. Interned for play development workshop The Fiend . Specialized coursework geared towards copywriting, script reading, and development. Bachelor of Science 2004 Skidmore College GPA: Cum Laude Graduated with Departmental Honors Theatre Saratoga Springs, New York, United States Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant in the National College Comedy Festival. Graduated Cum Laude, with Departmental Honors Interests All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing and proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging

BUSINESS DEVELOPMENT MANAGER Career Overview Career Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Automotive/ Motor Vehicle, Healthcare ­ Pharmacy Technician. Experience: Highly enthusiastic customer service professional with 20 years client interface experience. I have experience working in automotive industry for the past 15 years. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. As a Pharmacy Technician with 1 year of retail pharmacy experience. Self Starter with knowledge of Medicaid and Medicare procedures. Hardworking, Multitask Oriented, Organized, Service Driven, Dependable, Committed, Customer Focused, Dedicated, Detail Oriented Experience, Focused and Gifted. Relocation: At this time relocation would not be good for me, but in the future is possible. Hourly Rate $ 18.00 Salary: Open Core Strengths Customer Service Expert, Adaptive Team Player, Excellent Telephone Etiquette. Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Strong Organizational Skills. Core Strengths Sharp problem solver Active listening skills Energetic work attitude Customer service expert Adaptive team player sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player Accomplishments harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player. ​ Work Experience Business Development Manager Jan 2009 to Jan 2011 Company Name － City , State Problem Solver, Energetic Work Attitude. Accomplishments Customer Assistance *Worked with company systems such as live Support and diligently completed all assigned tasks, working overtime as needed. Market Research * Interviewed clients via market research surveys to identify product issues and customer needs. Customer Service *Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports, *Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Customer Service Call Center, May 2011 to Jul 2012 Airport Marina Ford, Organized weekly sales reports for the sales department to track product success. Guaranteed positive customer experiences and resolved all customer complaints. los angeles California Customer Service Call Center Demonstrated mastery of customer service call script within specified time frames. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate. Maintained up to date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing followup calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Collected customer feedback and made process changes to exceed customer satisfaction goals. Customer Representative Jan 2008 to Jan 2009 Company Name － City , State Developed new customer prospects or referrals. outbound and inbound phones calls , invite customers to our dealership for new promotions. Following leads and making appointments for service department. Oversea my departments, making sure my coworkers were placing calls, setting up appointments and making follow ups for show and no show customers. Contacted new and existing customers to discuss how specific products could meet their needs. Generated new sales opportunities through direct and telephone selling and emails. Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, valuefocused customer service approach. Interacted with customers and retail buyers to followup on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, email and fax. Assisted customers with store and product complaints. Business Development center (Customer Representative California My job duties were making phones calls to invite customers to our dealership for new promotions. Following leads and also making appointments for service department as well. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly monetary reports and records for store managers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Executed outbound calls to existing customer base resulting in sales. Recommended selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Generated leads for new sales through telephone and email contact with customers. Generated new service( leads) opportunities through direct and telephone selling and emails. Customer relations Mar 2000 to Jul 2005 Company Name － City , State Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Organized weekly sales reports for the sales departmentto track product success. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolved all customer complaints. ​ Educational Background Pharmacy 2002 Carree College of America － City , State , united states Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law High School Diploma , General Diploma 1994 Thomas Jefferson High School － City , State Skills Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills Careful and active listener Professional and friendly, mulch-tasking client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.

VISUAL ARTS TEACHER Summary Art education professional  driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ​ Highlights Rated Master Teacher NAEA member, TAEA member Multi-media instruction Committed to cultivating student leadership Excellent classroom management   Social media savvy Traditional fine art skills 15 years experience in art education Lesson plan development Detail-oriented Accomplishments January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand.  Featured in local and international art exhibitions. Judging numerous state and regional art meets  SBISD Volunteer of the Year 2010 (Mentor)  Texas Association of Private and Parochial Schools- State Art Meet Director  NAEA chapter sponsor  Deans List 2 semesters  Rated Master Teacher in public school system Group Exhibitions 2014   IMAGO-Redemption, juried exhibition, Houston, TX 2014   18 Hands Gallery, juror Jay Hill, Houston TX 2014   Monumental Metal Works, Riddle Gallery, Bryan, TX 2015   8th Annual Cameo Emerging Artists Exhibition, Baytown, TX 2015   Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany 2015   Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx 2016   Holiday Group Exhibition, Samara Gallery, Houston, Tx 2016   Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts  2016   IMAGO-In His Name, juried exhibition, Houston TX 2016   Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx 2016   TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx 2016   The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx 2017   Hardy and Nance Studios, Black and White exhibit, Houston, Tx 2017   Donum Gratia, Juried, Houston, Tx Experience Visual Arts Teacher 02/2011 to 05/2014 Company Name City , State Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for NAHS  student club. Introduced students to the concepts of college writing. Advanced Art II and III and Digital Design http://swh.springbranchisd.com/ Visual Arts Teacher 08/2010 to 02/2011 Company Name City , State   Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. http://hhsep.com/.   ​ Visual Arts Teacher 07/2009 to 01/2011 Company Name City , State Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities.  Designed and created daily lesson plans for activities. http://www.newspringcenter.org ​ Visual Arts Teacher 02/2008 to 02/2009 Company Name City , State Implemented lesson plans focused on age and level-appropriate historical art lessons. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. http://www.cityartworks.org/  Visual Arts Teacher 02/2000 to 02/2006 Company Name City , State Initiated Award Winning Art Program http://www.faithwest.org/.  Designed lesson plans focused on age and level-appropriate material. Developed, administered and corrected tests and quizzes in a timely manner. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. http://www.faithwest.org/.  Founding member of 501(c) 3 Vice Chairman 2010 and Board Member 02/1995 to 02/2011 Company Name City , State Formulated policy, drafted mission statement, Initiated website Volunteer high school teacher  http://www.cfmhouston.org/  Architectural Model Builder/Project manager 01/1981 to 05/1984 Company Name City , State Oversee construction of large scale architectural models. Education Master of Fine Arts 2016 Houston Baptist University City , State , USA Texas Art Education Conference Yearly ​ Graphic Design Course 2013 Kansas City Art Institute City , State , USA Advanced Placement Certificate 2006 Rice University City , State , USA Studio Art Bachelor of Science : Art Education 1980 University of Wisconsin City , State , USA Skills Word processing programs, Photoshop, Mac and Windows proficient Enthusiastic people person Advanced problem-solving Great organizational skills Excellent classroom management Classroom community involvement Personal Interests Traveling-Trips to 16 different countries Studying the different genres of art Biking Hiking Scuba Reading Bible study and visiting art galleries. Married 36 years with 2 married children

BUSINESS DEVELOPMENT MANAGER Skill Highlights Microsoft Office Suite, Outlook *Salesforce.com CRM (Customer Relationship Management) *Virtual and cloud computing environment Professional Experience Business Development Manager July 2010 to Current Company Name － City , State Sales and marketing of utility engineering and design services including staff augmentation to mid-sized companies and investor-owned utilities. Clients include LG&E-KU, EKPC, AT&T, Time Warner and Industrial/Commercial. Double digit increase in sales by developing strong relationships with clients, staff, partners, and management from initial contact through implementation. Proven ability in building name brand awareness through various marketing techniques. Responsible for launch of new turn-key energy saving business segment in January 2012 resulting in $500,000 in new business within 7 months. Received first purchase for new business in 46 days from start of service. Selling ROI to C-Suite and building owners. Achieved goal of $1,000,000 + in pipeline in 180 days. 1,056,737 in quoted business for 22 new clients. Account Executive November 2009 to June 2010 Company Name － City , State Sales and marketing of Lean Six Sigma Consulting services to small and mid-sized companies. Consulting and solution skills applied for marketing to small-to-mid-sized companies in the greater Louisville and Lexington Markets. Green Belt Training in Lean Six Sigma. Senior Account Executive January 2008 to June 2009 Company Name － City , State Sales and marketing of network computer software and hardware systems in addition to integration and managed services. Targeted C-Level executives, IT manager and engineers in banking, manufacturing, healthcare and insurance industries. Partnered with cross-functional teams to identify, develop, qualify and close business opportunities. Wrote proposals, calculated and presented ROI analyses, and negotiated contracts. Created e-mail marketing programs and monthly newsletter. Manager January 2002 to January 2008 Company Name － City , State Responsible for new business development and growing sales in Kentucky territory with a sales target of $25 million. Sales of Expense Management Solutions to new middle market business segments (companies with annual sales; revenue between $10 million and $250 million). Effectively filtered and qualified prospects and built pipelines to ensure targets are exceeded. Focused on vertical marketing to Auto, Construction, Medical, and Manufacturing markets. Achieved 138% of Goal. Developed methods for prospecting and closing medical practices which resulted in closing 14 new doctor practices with a total of $2mm in gross volume. These techniques were duplicated and shared around the region resulting in 10% increased sales among teams. Sales Account Manager January 1994 to January 2002 Company Name － City , State Responsible for opening new accounts and managing long-term client relationships of key OEM accounts totaling more than $4 million. Worked closely with design engineers at OEM clients in cross-functional teams to provide value-added components and assemblies. Identified new business opportunities well aligned with business capabilities and client needs. Clients include decision makers at accounts that require design, development and manufacture of custom metal stampings, springs, wire forms and assemblies. Key Account Manager January 1991 to January 1994 Company Name － City , State Opened new markets with focus on applianceand office products industry along with other high-volume industries. Broke new ground with the development, maintenance and servicing of key OEM accounts totaling $2 million. Multi-national company with operations in 13 countries involved in the design, development and manufacturing of custom engineered plastic, foam and rubber components. Education B.S : Mechanical Engineering University of Kentucky － City , State Mechanical Engineering Professional Affiliations Professional Development, Skills & Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992 Skills banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities

CUSTOMER SERVICE REP Career Focus To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well! Core Qualifications Operations management Natural leader Proficiency in management and Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation and analysis Change management Financial records and processing First Aid training (2014) Training and development AED training (2014) Superior customer service  Diagnosis and repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient in customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept in automated attendant systems Education and Training 2014 Aviation Warfare Operator-A1 A School - City , State , US Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School - City , State , US 4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid, Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing aircraft, crew resource management skills Moon Valley High School - City , State , US Accomplishments Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis. Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.  Work Experience Customer Service Rep Jul 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Aprentice Tech Jun 2014 to May 2015 Company Name - City , State Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts. Aviation Warfare Operator Electronic Operator Jun 2012 to Jun 2014 Company Name Coordinated all department functions for team of 250 employees. Verified and logged in deadlines for responding to daily inquiries. Coordinated with airport vendors regarding fueling and catering logistics. Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator. Enforced safety and security measures and protected sensitive zones by any mean necessary. Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified that information in the computer system was up-to-date and accurate. Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft. Quickly replaced faulty parts and unit wiring and retested systems. Coordinated port visits and fleet operations domestically and abroad. Defused hostile situations with superior negotiation techniques. Logged and filed classified documents. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Prepared operation plans and orders to support security of resources and installations. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Completed multiple fire prevention safety training. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Coordinated operations with armor, artillery and air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able to lift 50-100 pounds Careful and active listener Strong public speaker

CASHIER Career Overview Experienced Receptionist Personable and enthusiastic Receptionist with more than 15 years of experience in training, operations, and customer service in various positions, including reception. Detail-oriented professional skilled at working independently and with diverse teams to ensure results. Effective communicator comfortable with people from multicultural backgrounds and demonstrated history of establishing rapport with leaders at all levels. Areas of Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training and Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation Work Experience Cashier January 2012 to January 2013 Company Name － City , State Greeted customers upon arrival and responded to inquiries for product or policy information. Calculated costs and managed cash drawer before, during, and after shifts to ensure accuracy. Answered more than 20 calls daily to resolve customer concerns and answer product questions. Issued credits, receipts, and refunds to customers and maintained loyal clientele. Maintained cleanliness and order around checkout areas. Assisted with pricing and stocking of products, including special order coordination. Responded to customer complaints to resolve issues in a proactive and helpful manner. Fitness Instructor Assistant January 2012 Company Name － City , State Supported Recreational Sports team, including coordination of programs and activities. Ensured compliance with all departmental policies and procedures. Collaborated with Program Coordinator on various projects. Facilitated instruction on group exercise for people of all ages and skill levels. Promoted correct form, position, and alignment during aerobic dance courses. Case Manager January 2010 to January 2011 Company Name － City , State Collaborated with Case Managers from Chicago Family Health Center to develop and implement treatment plans for high risk clients. Conducted individual intake assessments to determine services and served as client advocate. Maintained and developed resource files in partnership with social service and community agencies. Implemented various therapeutic and counseling methods to ensure success and progress. Provided care, such as checking vital signs and changing sterile dressings. Performed clerical tasks, including reception and data entry in electronic medical records database. Monitored medication stock to replace expired products. Purchasing Assistant January 2009 to January 2010 Company Name － City , State Placed orders for organizational supplies according to approved purchase order processes. Negotiated prices with vendors for bulk and routine products. Conducted research on potential new vendors to meet business needs. Verified accuracy of incoming orders, processed invoices, and tracked missing documentation. Performed annual inventory of assets, including identifying and logging each item. Served as Switchboard Operator relief. Customer Service Clerk January 2008 Company Name － City , State Prepared submissions for underwriters, including communicating status updates and issues. Purged files and prepared inactive records for storage offsite. Maintained monthly activity reports. Ensured exceptional quality of customer service. Mapping Consultant/Assistant January 2005 to January 2006 Company Name － City , State Created statistical demographic maps for clients based on their specifications and needs. Trained and supervised team of seven interns. Collaborated with clients to ensure quality of service. Mapping Assistant January 2005 to January 2006 Company Name － City , State Conducted research and compiled data to prepare demographic maps. Performed statistical information review of Bronzeville for commercial and residential development. Managed general office tasks, including administrative support and reception. Radiology Assistant January 1999 to January 2002 Company Name － City , State Supported physicians and X-ray Technicians in capturing and processing films. Organized and maintained patient field, complying with confidentiality procedures. Assisted with patient transfers and ambulation. Fulfilled code card requests. Prepared operating and hospital rooms in adherence with sanitation and safety regulations. Office Manager/Dental Assistant January 1996 to January 2000 Company Name － City , State Managed office operations, including schedule maintenance, billing, and accounting. Provided multi-line reception and communicated with patients, insurance providers, and vendors. Assisted with capture of dental X-rays and prepared examination room and dental trays. Mixed compounds for cleanings and fillings. Maintained patient records in Dentrix system and updated treatment information. Educated patients on proper dental hygiene and follow up care. Confirmed benefits for patients with specialists and insurance providers. Educational Background Bachelor of Arts : Interdisciplinary Studies (Social Services) Northeastern Illinois University Interdisciplinary Studies (Social Services) Skills accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator

SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace  industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and  analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills  Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma

GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes mix of online and in person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge of market trends Proficiency in finding areas of opportunity Client-focused Brand development Accomplishments Conceptualized and launched the " Full service neighborhood bank marketing campaign, which led to a 70% increase in bank deposits, Customer service both internal and external, compliance, HR, Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards for "Top Performer" and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Assessed organizational training needs. Performed competitive analysis to make recommendations for future company growth. . Experience General business management May 2007 to Dec 2014 Company Name － City , State Providing first person of contact for customers as well as employees. Provided conflict resolution and internal and external customer service Training and mentoring new hires, ensuring all regulations were met and company policy was being used Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies.. Proficient in SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products and services. NW Florida Regional Commercial Sales Manager Mar 2007 to Jan 2009 Company Name － City , State I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl. I was able to increase sales in my territory with both new clients, and follow ups with clients we had worked with before. commercial sales in my territory; as well as some in Caribbean. I would generate new business through B2B cold calls, mailing information and establishing myself as the new territory manager. I personally overhauled the out dated SQL, and customer file information, Using previous experience, i would call, set up appts. and updated the territory customer business. I generated new business, and gained back more customers by recognizing better opportunities, educating them about preventive maintenance insurance, and becoming the face of my company to my clients. I went onsite to businesses and create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, and keeping my personal crew busy every day, Prepared correspondence, accounting and financial documents for analysis. Sales & Marketing Manager, Indirect sales manager Jul 2006 to Nov 2008 Company Name － City , State Implemented and evolved high-impact strategies to target new business opportunities and new markets. Planned and executed container shipments of Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for attorney approval. Program manager Jan 2006 to Jan 2007 Company Name － City , State Managed weight loss center and worked closely with clients face to face Provided client support, individualized care, and excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients for credit, providing all legal information, Client retention, internal and external conflict resolution.mentor Prepared correspondence, accounting and financial documents for analysis. Relationship Banker II Jan 2004 to Jan 2006 Company Name － City , State Conceptualized and launched " Full service neighborhood bank marketing campaign, which led to a 70% increase in sales .Customer service both internal and external, compliance, HR Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several of the highest awards for "Top Performer" and letters of recognition and recommendation .Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for the position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Prepared correspondence, accounting and financial documents for analysis. . Education High School Diploma , General Studies / Psychology & Business St. Johns River State College － City , State , USA General Studies / Psychology & Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction , inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver

TEACHER ASSISTANT Work History Company Name Professional Summary Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Administrator. Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist Accomplishments Improved reading Lexile's in student which in turn helped student undergo Reclassification. CPR AA, Mandated Reporting, Incident Reporting Training Certified. Skills Conducted Peer Council with Youth Assigned Books based on Reading level Supported Students with Special Needs Engaged Student with Positive Language Instructed Personalized Lesson Plans Critiqued student Project rather than correcting it Addressed Challenging Student Behavior Developed Strong Problem-Solving Skills Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Work History Teacher Assistant , 01/2013 to 06/2016 Company Name – City , State Worked in cohorts with a team of T.A to provide classroom support with Tier I and Tier II who were not at reading and writing criteria according to common core standards, to help them undergo reclassification. Executive Director Assistant , Company Name – City , State Managed entire private school database and met weekly with administrators to obtain updated requirements for testing new potential EL Learner. Provided logistical support for Department Director on every day to day office operations Executive Director Assistant , 07/2013 to 07/2016 Company Name – City , State Managed entire private school database and met weekly with administrators to obtain updated requirements. for testing new potential EL Learner. Attended classroom audits in classroom observations performed by EL. Specialist. As well as logistical support for our Department Director on every day to day operations. EXL Tutor & ELA Academic Tutor , 08/2017 to Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor &; ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during Afterschool program while Supported through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor & ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor &; ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. Education Associate of Arts : Psychology , 2019 California State University, Los Angeles - City , State Currently close to obtaining my B.A in Psychology, intending on going to graduate school right after obtaining my bachelors Associate of Arts : Liberal Arts , 2015 Los Angeles Trade Technical College - Liberal Arts Skills Council, database, Lesson Plans, Director, mathematics, Problem-Solving Skills, Reading Certifications CPR Certificated american Heart association Mandated Reporting Certified 

CONSTRUCTION WORKER Highlights Highly Motivated. Dependable. Ethical and honest. Dedicated. Hard working. Experience Company Name May 2014 to May 2014 Construction Worker City , State I performed demolition work by taking down the rooms, cleaning them up and getting them ready to be remodeled. Company Name May 2013 to August 2013 Assembly Line Painter City , State Paint Shop Assembly line: E-Z Go. I retrieve the parts from the paint shop and take them off the assembly line. Company Name April 2012 to August 2012 Bus Washer City , State Start date. End date. Education Stetson University 2016 Bachelor of Science : International Business City , State , US Skills Assembly, Paint Shop

TEACHER Accomplishments Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members Awarded with a monetary raise after successful completion of my Bachelors degree program Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays Recognized for work ethics, great customer service skills, and involvement as a team player Experience TEACHER March 2013 to Current Company Name Senior Accountant Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas. Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues. Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues. Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management. Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions. Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits. Review and approve third party vendor invoices for contract compliance accuracy. Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded. Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium. Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium. Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates. Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR). Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort. Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms. Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status. Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members. Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the "transition allowance provision" found on the contract. Awarded with a monetary raise after successful completion of my Bachelors degree program. Administrative Assistant June 2007 to March 2013 Company Name Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents. Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes. Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays. Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases. Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms. Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability. Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software. Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations. Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced. Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures. Maintain a good working relationship with other city employees and the general public providing excellent customer service skills. Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning. Proposed a paperless system within the department and have completed the "Keeping it Green" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis. Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired. Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department. Processed accounts payable documents, and other general accounting transactions. Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up. Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff. Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable. Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments. Recognized for work ethics, great customer service skills, and involvement as a team player. Specialist Program Technician December2005 to April 2006 Company Name Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP). Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis. Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide. Accounting Clerk July 2002 to October 2005 Company Name Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances. Prepared cash balance reports and ensured that bank deposits were accurately recorded. Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices. Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments Developed knowledge in both areas of Accounts Receivable and Accounts Payable. Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable. Education Bachelors of Arts : Business Administration CONCORDIA UNIVERSITY － City , State , US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014 Associates of Arts : Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City , State , US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS High School Diploma High School Diploma, May 1998 Professional Affiliations MAXIMUS, TEXAS ACCESS ALLIANCE to Skills Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota

FLOATER/TEACHER Summary To obtain a position teaching children. Core Qualifications Classroom management Cooperative with parents Motivates students Interactive teaching style Innovative lesson planning Creates a positive atmosphere ​Flexible Positive attitude Effective listening Communicates with others  Utilizes patience  Achievements Health Curriculum and Lesson Planning: Created and taught the first Health Curriculum at the Jewish Academy of Arts and Sciences. This curriculum included; nutrition, MyPlate, portion sizes, physical fitness, etc. This New Health class was for grades 3-5.  Professional Experience 03/2015 to Current Floater/Teacher Company Name － City , State Work with/teach children from ages 6 weeks to Pre-K.   Enforce rules for behavior and procedures for maintaining order among classes. Show love and compassion to the children on a daily basis. Teach the children God's love through my interactions with them and by giving positive praise and affection.  Work with/Assist the classroom teachers by following their schedules and lesson plans.  01/2015 to 05/2015 Physical Education and Health Teacher Company Name － City , State As the Physical Education teacher, I taught 60 minute Physical Education classes to kindergarten, first, third, fourth, and fifth grade students. Along with Physical Education, my classes also included anatomy (muscle and bone) and nutrition. Safety in the gym/field/classroom was emphasized on a daily basis.  lesson plans were developed in accordance to the unit plan for the semester. Critical thinking questions and/or scenarios were created and implemented for the students to use on a daily basis. Assessments were done on a bi-monthly basis through various methods such as; paper and pencil assessment, peer assessment, and teacher evaluations. As the Health Education teacher I would teach 60 minute classes to third, fourth, and fifth grade students.  ​I created an outline/proposal for the Health class and was granted the opportunity to begin this first ever Health class/curriculum. I assessed the students through group projects and daily "pop quiz's" at the beginning of each new lesson.  08/2008 to 12/2013 Children's Fitness Instructor/Manager Company Name － City , State As a Children's Fitness Instructor I taught physical education and nutrition classes to children ages 18 months to 5 years old.  I made my classes fun and engaging in an environment that was positive and nurturing.  Safety was a top priority in my classes. I used positive reinforcement and redirection in order to avoid any behavior or discipline issues.  I was promoted to Manager for Stretch-n-Grow in August of 2013 During my time as Manager I would hire any new coaches we needed and kept them organized and prepared to teach their classes.  I made the weekly schedules and checked in with directors of schools in order to find out how my coaches were performing and if there were any issues that needed to be worked out or any special praises that needed to be given for going above and beyond.  I was organized and professional during my time as manager which helped keep my coaches organized and professional and schools happy with our program.  I kept communication open on a daily basis with my coaches through emails, phone calls, texts, meetings, and making myself easily approachable.  Education 2008 Bachelor of Science : Education - Majoring in Physical Education University of New Mexico － City , State 2005 New Mexico State University － City , State Volunteer Activities Jazzercise Balloon Park - On a volunteer basis, I will supervise children in the childcare room as their parents participate in a 60-minute jazzercise class in the room next door. My duties include; playing with the children, entertaining them, and ensuring all the kids safety as they are in my care. I make sure the childcare room is safe and clean before they arrive and also clean up the room once the parents have picked up their children. I also make sure all children are signed in/out by their parents. Skills I am a very organized person with a professional and positive attitude. I am great at keeping an open dialogue and making myself easily approachable. I enjoy working with others and troubleshooting to find solutions to any problems that may arise. I am a big communicator and a great “team player”! I am passionate about teaching children and I enjoy being a positive role model and influence in their lives.

ACCOUNTANT III Summary Talented Accountant  employing creative teaching strategies to engage students fully in the learning process. A highly motivated Accounting professional with a verifiable record of accomplishment spanning over thirteen years. Highly creative, recognized as a results-oriented and solution-focused individual.  Highlights Areas of strength include: Accounts Payable Account Reconciliation Organizational Skills Grant management Work as Team Player *Communication Skills Time Management Skills Research Abilities General Ledger General Journal COMPUTER SKILLS Microsoft Office Groupwise/Outlook UTShare Experience Company Name January 2014 to Current Accountant III City , State Responsible for grant management including preparing corrections, cost transfers, budget transfers, invoices and final reports. Request cash drawdowns and complete monthly reconciliations for grants and contracts. Correspond with outside granting agencies and University Grants and Contracts department to verify billing details. Monitor accounts receivable balances. Company Name January 2007 to January 2014 Assistant Accountant City , State Full charge processing of all functions related to accounts receivable, accounts payable & purchasing, assists in year-end close out. Independently research records and prepare journal entries as necessary. Reconcile records and documents; record general ledger entries. Analyze accounting records for compliance with DCCCD procedures. Company Name January 2006 to January 2007 Accounting Clerk B City , State Examined, coded, verified, balanced, and reconciled various kinds of transactions, invoices and reports. Reconciled specific general ledger accounts and prepared adjusting journal entries as needed. Maintained spreadsheets and other related files and documents to record accounting transactions. Cash handling. Company Name June 2003 to January 2004 Accounting Instructor City , State Plan course instruction based on the approved syllabus/course outline provided to assure course content and learning objectives are met. Design, administer, and grade examinations to assess achievement of course objectives as identified in the syllabus and as approved by the Academic Dean. Schedule and post office hours to provide academic support to students, tutor if necessary, and provide other assistance as needed. Start classes on time, conduct classes for the full time period, and enforce any applicable campus administrative policies. Utilize a variety of teaching styles and methods to accommodate diverse learning styles of students. Company Name January 2003 to January 2004 Student Accounts Representative/Bookkeeper City , State Tracked and maintained student accounts throughout the collection process to ensure prompt payment of outstanding balances Advised students regarding their payment options and financial policies Provided customer service and answer student inquiries regarding their financial status Reviewed student payment plans for completeness and accuracy Posted student tuition and fees Issued system generated receipts Assisted in charging tuition and fees, as well as reviewing monthly earnings Updated appropriate tracking systems for timely billing and collections Processed forms related to student status changes in accordance with company policies and procedures Performed student account maintenance activities, including conducting account reviews, reconciling aging levels verifying account clearances, applying payments, monitoring collection activities, and updating accounts in compliance with established company AR management policies and procedures Responsible for billing third-party vendors for payment of student tuition and fees. Education Prairie View A & M University 2003 BBA : Accounting Accounting Prairie View TX *Member: Phi Beta Lambda, Future Business Leaders of America University of North Texas 2013 BBA : Finance Finance Dallas TX University of North Texas 2015 MBA : Strategic Management Strategic Management Accomplishments Conducted a self-designed training class on Business Office Procedures; quarterly. Trained 3 co-workers on job functions. No Audit findings; 2012, 2013 & 2014. Skills Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, AR, Billing, Budget, Cash Handling, Closing, Coaching, Communication Skills, Contracts, Credit, Customer Service, Financial, Forms, General Ledger, General Ledger Acounts, Grants, Groupwise, Instructing, Mentoring, Merchandising, Microsoft Office, Outlook, Organizational Skills, Packaging, Policies, Pricing, Public Speaking, Purchasing, Receiving, Reconciling, Research, Spreadsheets, Team Player, Time Management, Year-End

TEACHER Career Overview Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience Teacher 02/2012 to Current Company Name City , State Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees. Education Associate of Arts : Business Jones International University City , State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking

AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status. Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 to Current Company Name Meritorious Unit Commendation. Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work environment. Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia. Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior. Global War on Terrorism Service Medal. Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs. Global War on Terrorism Expeditionary Medal. For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance in an operational environment within a command. Enlisted Aviation Warfare Specialist Wings. Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety. Junior Sailor of the Quarter, 1st Quarter FY14. Spearheaded the VFA-2 Coats for Kids Christmas Drive. Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks. Conducted over 500 final safe for flight inspections ensuring highest quality of work. Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations. Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative. Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft. Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors. Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications. Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment. Aviation Egress and Environmental Control Systems Technician Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F aircraft egress, environmental and cryogenics systems. Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems. Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7. Completed Navy Knowledge Online Course "Managing Anger/Stress in Work Environments". : 1 1996 Graduate of Gateway High School － City , State Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates) 1998-1999 Attended Foothill College through Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba of Science : Public Safety and Emergency Management Public Safety and Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting

ENGINEERING BUSINESS UNIT LEADER Summary I am seeking a position within a Maintenance/Engineering department. I have completed a Bachelor of Science degree in Engineering Technology with a concentration in Computer Engineering and a minor in Computer Science from Middle Tennessee State University. I feel that I am a great candidate to be employed in technical role due my education and experience with ArcelorMittal and PepsiCo. Course work for my degree included instrumentation controls and engineering economy, which is beneficial for technical manufacturing positions overseeing capital spend. Instrumentation controls class work show the design of electrical, hydraulic and pneumatic systems and other associated equipment that work in relation to one another. Engineering Economy provided me with the concepts of OEE, supply chain, and project cost effectiveness. I was able to use my education and gain experience with ArcelorMittal as an Operations Technician. As an Operations Technician, I was responsible for the OEE of automated weld cells. To ensure productivity, I reviewed faults in PLC programming, Fanuc Robot programming, or mechanically which required my problem solving abilities. I was required to understand CAD drawings and wiring schematics to troubleshoot and install components on the line, in which one has to have great analytical skills to accomplish. In my most recent experience with Frito Lay, I have gained experience through the Project Engineer & Maintenance/Engineering Business Unit Leader positions. The Project Engineer role required me to have excellent verbal and written communication skills. While holding this position I worked extensively with all departments within the facility on their requests to improve safety, quality & efficiencies. I was the technical point of contact between Frito Lay department leaders & vendors/ integrators. This role required my organization and planning skills to be at the highest level for projects to be implemented with minimum distribution to the supply chain. I currently hold the position of Maintenance/Engineering Business Unit Leader. This role includes maintaining & improving line OEE and doing so within the limitation of a parts, labor and capital budget. My team and I review daily reports by production supervisors to solve issues ranging from an immediate daily fix or prepping the work for the next preventive maintenance schedule. I am responsible for developing the skills of 34 mechanics, two admins and three shift supervisors by providing feedback on a one to one basis. Also, I am responsible for training mechanics to ensure work was being performed safely by OSHA standards and ensure a quality product was being produced to Frito and Federal/State Regulatory Laws. Frito Lay developed my leadership skills requiring me to engage and develop personnel to meet KPIs. My college career at MTSU, along with my vocation at ArcelorMittal and Frito Lay has provided me with great experience. My experience would make me a great candidate for this position at your facility. Thank you for taking the time to look at my resume and considering my request. Sincerely, Aaron Lovely Engineering Maintenance manager, who is a self-motivated, passionate individual with excellent decision-making skills, is seeking a technical position within an engineering team. Courses for an Engineering Technology degree require the ability to learn electrical and mechanical systems. Successfully put my education to use and expanded my learning in the electrical and mechanical field with my profession at ArcelorMittal and PepsiCo Frito Lay Division. Strengths include communication, team work, problem solving skills, and leadership. Experience Engineering Business Unit Leader Jan 2015 to Current Company Name － City , State Increased OEE performance from 13th rank to 4th in company by developing crewing models and using best practices with computer management maintenance system. Managed yearly labor budget of $3.1Million and parts budget of $2.4Million successfully achieved a goal of $1 better to plan. Executed $1.2Million of productivity projects through automation, efficiency improvements & headcount reductions. Project Engineer Jan 2013 to Jan 2015 Company Name Managed yearly site capital budget of $825 Thousand in site projects of asset improvements. Awarded Productivity award for successfully installing five robot cells. Developed teamwork so that projects are completed on schedule. Operations Technician Jan 2011 to Jan 2013 City , State Contributed to a consistent line OEE of 85%. Made safety solutions that supported the plant to "Zero time off due to injury YTD". Awarded 86% of possible bonus due to meeting yearly KPIs. Education and Training Bachelor of Sciences , Engineering Technology Computer Engineering Computer Science Middle Tennessee State University － City , State Engineering Technology Computer Engineering Computer Science AutoCAD, Electrical Circuit Analysis, Programmable Logic Controllers, Electrical Mechanical Systems, Instrumentation and Controls, Industrial Electricity, Engineering Economy, Visual Basics, C++, Technical Grammar Skills AutoCAD, C++, Visual Basics

SALES ASSOCIATE Summary Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment. Highlights 6 years Customer Service Experience  Intermediate Microsoft Office (Word, Excel, etc.)  Outstanding communicational and operational skills  Proven ability to multi-task  Ambitious, Positive, Enthusiastic Punctual and Reliable Accomplishments Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months. Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality. Work Experience Sales Associate , 06/2013 to 03/2014 Company Name － City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service. Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers  Concurring sales floor readiness each day by using 7 steps and techniques with each customer  Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear. Senior Sales Associate , 02/2014 to 06/2014 Company Name － City , State Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales. Verified that all merchandising standards were maintained on a daily basis. . Retail Sales Representative/Sales Lead , 10/2014 to 04/2016 Company Name Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Server , 05/2016 to Current Company Name － City , State Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest  Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations. Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch Education June 2013 Downers Grove North High School 3.1 Some college Skills Attentive to small details Very calm under pressure but not to leisured to resolve the problem Positive influence  Dependable

ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience. Education Bachelor of Arts : Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City , State Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive.  Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events. Resulting in preparation to enter any workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 to Current Company Name City , State Manages an average of three hundred active members on a daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone inquiry incoming and outgoing. Organizes medium scale events. Assists all members and staff in logging sensitive information.  Works directly under business owner, coaches and other staff members to develop strong interpersonal relationships with clients. Youth leader 02/2016 to 03/2017 Company Name City , State R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry. Presented various arguments pertaining to all topics Engaged in questions of morality, ethics, and issues today. Allowed participates to formulate methods of critical thinking. Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed. Human Resources & Training and Development Intern 09/2015 to 06/2016 Company Name City , State Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify. Operated directly under Training and Development Manager as well HR director.  Created several training programs for company internal usage. Wrote multiple (RFQ)'s Request for Proposal Forms. Outreached for large scale job fair Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution. Updated over one hundred employee files containing sensitive and confidential information. Observed and participated in several executive meetings.  Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors.  Realtor Assistant 03/2014 to 06/2015 Company Name City , State ​ Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate. Entailed various work hours spanning from Monday to Sunday. Transported sensitive information to and from law firms and Realtor Offices. Assisted in hosting open houses for possible buyers and real estate agents. Cold Called clients and handled telephone inquiry regarding details of estates. Regularly updated new client information in computer system. Worked directly under Mary Almada to complete various tasks within short period of time. Student Voice 10/2012 to 05/2014 Company Name City , State Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students. Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students. Counsel established a effective means of communication between several department. Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials. Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment.​ Biola Ethnic Advancement Team 09/2012 to 04/2014 Company Name City , State Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs. Delivered PowerPoint presentations on behalf of Biola University. Traveled within the greater Los Angeles region acting as Student Recruiter One of several main speakers that gave testimonials of experience at Biola. Honed public speaking skills through time and experience.   Visited dozens of location and educated personal on positive reasons to attend Biola University. Apprentice Electrician 06/2012 to 09/2015 Company Name City , State As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers. I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut. Although it was hard labor the work required a strong memory, intelligence, and technicality. Accomplishments ​Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015 Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace. Participated in all day once a month seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism. After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison. Recruited several other students for the next incoming class. Actively engaged in training and displayed professional character eventually leading to internship at Access Services.​ Skills Educator Social Media Recruitment  Communicator

CAD DESIGNER Skills Catia V5 Solidworks Inventor Pro-E Wildfire 4, Creo 2.0 GD&T Production floor support Design for Manufacturability Supplier support Professional Experience April 2013 to Current Company Name City , State CAD Designer Team member in Engine Peripheral group 3D design and creation of 2D drawings using Creo 2.0 Process Engineering Change Notices in Teamcenter PDM and JD Edwards software Create complex models of engine intakes, exhausts, style covers, etc. using surfacing Hose routings of engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training. September 2007 to March 2013 City , State Oshkosh Defense Senior Designer Team member in Armor and Survivability group 3D design and creation of 2D drawings using Catia V5, Pro Engineer Wildfire and Creo Process Engineering Change Notices in Smarteam PDM and JD Edwards software Utilized GD&T and carried out tolerance stack ups on complex weldments and assemblies Utilized Catia Kinematics work bench to create and prove out various mechanical assemblies such as four bar linkages, automotive latches, and control cables Worked extensively on M-ATV and FMTV truck program proposals Worked in two person design team to design FMTV truck cab shell Designed numerous after-market armor kits in production and fielded on military trucks Extensive experience supporting prototype builds and helping production floor launch new products Surface modeling of stamped sheet metal parts and plastic parts 3D modeling in large assemblies (complete trucks). June 2006 to August 2007 Company Name City , State Project Engineer/Technical Customer Service Representative Responsible for cradle to grave design of after-market and OEM motorcycle accessories Specialized in sheet metal and tubing products 3D design using Solidworks and Inventor 2D drawings using Solidworks , AutoCAD, and Inventor Responsible for hand fabrication of prototype parts using shop and production machines Responsible for design and fabrication of all production tooling and fixtures Responsible for finish requirements of parts such as polishing, chrome, powder coating, etc. Managed production employees during prototype and production stages of projects Traveled to trade shows to receive feedback on products and assist sales staff. February 2006 to May 2006 Company Name City , State Payroll Auditor Analyze and fix payroll errors for the Chicago Public School District. Use of various computer databases. Education and Training 2005 Mount Mercy College City , State , USA Bachelor of Science : Mathematics Mathematics 2003 College of DuPage City , State , USA Associate of Science Skills 3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows

TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Highlights Property and liability claims adjusting Thorough in critical thinking Analyze problems and develop favorable solutions Time management and organization Proficient in math, computer skills and Excel, Word and Access programs Effective interpersonal, listening and communication skills Multi-task and prioritize Pacify irate people Experience Company Name January 2013 to June 2015 Tax Examining Clerk City , State Adjust tax liability on1040X amended returns. Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability. Research pertinent tax data through IDRS, databases, accounting records and available relevant systems. Assign case referrals requiring further examination per the tax code. Recognize indications of tax fraud. Process statute and potential statute cases, and ensure that all statutes are correct. Recognize problem areas with reference material and offer solutions. Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate. Company Name September 1997 to December 2010 Business Owner/Manager City , State Managed the operational activities of a dairy distribution business. Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis. Maintained account plans for 100 customer accounts. Improved communication efficiency as primary liaison for customers and vendors. Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport. Identified key growth opportunities for the business through expansion of our product line and delivery area. Leveraged knowledge of customers and market trends to successfully market our suppliers' products. Coordinated Customer and Vendor orders. Prepared procedural material for employees. Wrote correspondence for business proposals and collection. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts and credits. Suggested process improvements to secure prompt and regular receipts for the company. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews and reconciled any variances. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Company Name September 1990 to February 2000 Claim Specialist City , State Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies. Reduced loss ratios through fair and prompt processing of claims. Identified and collected evidence and determined its value to a specific claim. Interviewed claimants, witnesses, medical and vehicle specialists, and law enforcement to determine pertinent claim information. Gathered detailed information and completed field investigations. Coordinated with attorneys and testified at criminal proceedings. Conducted claim and estimate re-inspections. Analyzed repair estimates. Obtained all necessary information to complete proper evaluation of property and injury claims. Contacted injured parties and legal representatives to negotiate final settlements for claims. Communicated with insured and claimants to explain computations. Interpret policy and explain appropriate coverages to insureds and claimants. Offer company solutions to improve claim closures. Evaluate and negotiate total losses and Bodily Injury claims. Access available resources via the computer and/or storage files. Inspect property to determine damages. Recognize potential subrogation and prepare files accordingly. Trained and mentored 3 new members of the claim staff. Company Name January 1986 to January 1988 Customer Service Representative City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Cashiering. Research and resolve customer problems. Programmed and repaired pagers. Processed shipments and maintained organized stock shelves. Computed sales prices, total purchases and processed payments. Wrote reports and correspondence from dictation and handwritten notes. Experience Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims. Chronology Company Name Tax Examining Clerk City , State Education California State University of San Bernardino Bachelor of Science Degree : Computer Science City , State , San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone

CHIEF OPERATING OFFICER Summary of Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 to January 2010 Company Name - City , State Recruited by the Board of Directors to become COO. Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees. Revenues grew from $48MM in 2008 to over $53MM in 2014. This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment. Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance. Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009. Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total. Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order. Prior to that, the meetings were overly lengthy, ineffective and combative. This resulted in fewer meetings, which have been far more effective. Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer). Both contributed to an increase in revenues to the company of more than $1MM annually. Successfully negotiated with two of the owners for buyouts on behalf of the Board. One was amicable and the other was contentious. This will result in cost savings to the company in excess of $1MM annually. May 1998 to May 2008 Company Name - City , State COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID. Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank. Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA. While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint. I spent considerable time and effort in working with the lending center there to establish a robust and larger presence. Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment. At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County). Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers. This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually. Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients. I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success. Was asked to join Loan Committee as a voting member. June 2005 As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee. This was an opportune time to view all of the various types of credits that were presented. In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases. Education BA : Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University of Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view

RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated with a reputation for consistently going beyond what is required Experience Receptionist and Veterinary Technician June 2007 to September 2014 Company Name － City , State Scheduled surgeries and routine appointments Drew blood samples Developed X-rays Managed inventory and documentation Ordered medical supplies and animal food Administered vaccines, medication and performed lab tests Assisted in surgeries and euthanasias. Administrative Specialist and Personal Assistant May 2013 to December 2013 Company Name － City , State General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments. Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades. Created mail distribution process and maintained on a daily basis Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner. Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs. Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively. Created and maintained spreadsheets to accurately track expenditures by project. Administrative Executive and Accountant February 2013 to December 2013 Company Name － City , State Provided excellent customer service to clients. Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing. Prepared invoices, billed clients, and initiated payment plans if necessary. Provided constant telephone, in-person, and e-mail contact with customers. Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.). Presented quotes to customers for communication services Accountable for cash transactions, and balance incoming revenue on a daily basis. Managed accounts receivable and accounts payable by the use of Quicken Books. Fitness Executive and Corporate Sales Representative November 2011 to December 2012 Company Name － City , State Engage members and prospective members in product sales and promotions. Schedule preventative maintenance and vendor management Maintain corporate partnerships and drive lifetime membership sales. Responsible for daily currency handling. Ability to perform CPR and use an AED. Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis. Education Associates Degree : Business Management , 2007 Harford Community College － City , State , United States Emphasis in Business Management and Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified : Fire Science , 2005 Maryland Fire and Rescue Institute － City , State , United States Diploma : 2004 North Harford High School － City , State , United States Graduated with honors Presidential Academic Achievement Award Student government representative Interests Chiari and Syringomylia Foundation: As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject. Bel Air Volunteer Fire Company: As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions. Habitat for Humanity: As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes : As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books,

ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT Summary To effectively and innovatively influence student and staff knowledge and skills with learning technologies and learning management systems through support and online education. Core Qualifications Multiple Learning Management System platform experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms to enhance the use of technology as a mode of learning: mobile learning, tablet computing, online professional development, online courses for credit (both virtual and in the classroom), educational software as instruction and as supplemental to instruction, gamification, video tutorials Creating and presenting district-level staff development for educational software programs Creating and facilitating all required professional development for all departments in a district of 5,000+ employees Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom Achievements Member of International Society for Technology in Education (ISTE) Presenter at 2012 TCCA – “Technology Integration in the Elementary Classroom” ESL Teacher of the Year, Plummer Middle School, 2006-2007 Member of International Literacy Association (ILA) Presenter at 2014 TCEA – “Technology Integration and You” Professional Experience Online Learning Coordinator - Program Training and Support October 2013 to Current Company Name － City , State Created and presented district staff development sessions for district purchased online software programs for RtI and General Education settings Designed implementation plans and strategies for all learning technologies in the district (Administration and Campus staff) Implemented pilot studies and provided results and recommendations on all program purchases Create online professional development and maintain records of courses for entire district: campus, administration, and staff One on one coaching for implementation and learning technology design for blended learning environments Plan, provide, and measure effectiveness of intervention and instruction for students Oversee curriculum alignment within online courses in the Learning Management System for 125 Virtual School and Credit Recovery courses Design, plan, and implement customized training for campuses -     Develop training and support plan for 75 Instructional Technology Specialists for learning technologies and learning management systems System Administrator for all learning technologies and learning management systems for a district of 5,000+ students and 65,000+ students Design and implement all learning technologies training for Homebound teachers Department administrative contact for all High School campuses with learning technologies and courseware for Virtual School and Credit Recovery students and labs Compiled and analyzed data on 2 learning management systems, 11 online programs, and a multitude of learning technologies, including device management Certified Classroom Teacher August 2007 to October 2013 Company Name － City , State Presented district staff development sessions for district purchased online software programs for RtI and General Education settings 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting Plan, recruit, and implement social events for entire campus. Language Arts Teacher August 2005 to June 2007 Company Name Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 to June 2005 Company Name Plan, implement, and measure effectiveness of intervention and instruction for students. Implement district purchased online software programs within daily curriculum. Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning. Summer Curriculum Writing team member. Education and Training Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR & ESL 4-8 - 2003 Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA Bachelor of Science : Information Technology University of Phoenix － City , State , USA Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA Certifications Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer TEA Certified English, Language Arts, and Reading 4-8 TEA Certified English as a Second Language (Supplementary)  K-12 TEA Certified Social Studies 4-8 Harris County Department of Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs

LOGISTICS TECHNICIAN Professional Summary Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name － City , State Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies. Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities. Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 to October 2009 Company Name － City , State Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services. Led branch in customer services and insurance package sale. Laboratory/Research Assistant August 2006 to October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors. Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books. Intern February 2006 to July 2006 Company Name － City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects. Education Public Health (Mental Health) , 2014 National University － City , State , United States Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health Service policy, Global Health, Environmental Health, Psychosocial epidemiology, Epidemiology and Biostatistics. Bachelor of Science : Healthcare Management , 2013 Park University － City , State , United States Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods. Associate of Arts : 2009 Air University － City , State , United States Logistics Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control Bachelor of Science : 2008 Ladoke Akintola University － State , Nigeria Applied Biology (Microbiology) Study focused on Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP) SQL 2000 Database Administrator SAP Business Object Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view

FINANCE MANAGER Summary Eclectic individual with 10+ years operations, finance and account management experience in small agency / start-up environments. Possess strong knowledge of and interest in digital marketing, broadcast media and communications.  Experience Finance Manager Mar 2015 to Current Company Name － City , State Responsible for all AP/AR functions, monthly bank reconciliations, and financial reporting including cash management and forecasting. Manage company payroll and administer employee benefits. Collaborate with Project Managers on budgets/actuals for project-level metrics. Responsible for year-end reporting in collaboration with CPA. Project Manager Jun 2014 to Dec 2014 Company Name － City , State Developed project proposals, estimates and timelines for a full suite of branding, marketing, messaging, and design services for both print and web. Performed press-checks and reviewed proofs to ensure quality color reproduction. Reviewed all work for typographical, grammar, spelling, and layout errors. Sought competitive bids for print and negotiated rates with vendors. Identified, developed and evaluated marketing strategies based on knowledge of client objectives and market trends. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Promoted brand awareness through SEO/SEM campaigns and attractive web design. Bookkeeper Apr 2014 to Jun 2014 Company Name － City , State Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Researched and resolved collections and billing disputes. Operations Manager Nov 2011 to Apr 2014 Company Name － City , State Reconciled 11 corporate bank accounts retroactively to establish Quickbooks as a reliable and accurate representation of financial position.  Streamlined and executed all Human Resources processes including benefits implementation and administration, recruiting, payroll.  Produced seasonal promotional materials, from copy to design, leading to increased customer engagement and revenue. Coordinated and collaborated with advertising operations team on weekly email marketing communications; updated website regularly to feature new deals and discounts as per vendor advertising contracts. Coordinated all social, professional, and team-building events. Service Administrator Jan 2008 to Jun 2011 Company Name － City , State Served as liaison between clients and in-house service technicians regarding repairs, orders, and technical inquiries. Offered production support to clients to ensure camera packages were complete and ready for shoots. Staged and photographed high-end camera packages for sale on company website. Coordinated special events and orchestrated training classes on specialized camera systems for clients. Office Manager Oct 2006 to Dec 2007 Company Name － City , State Provided customer service and managed daily office operations of this design company focused on custom graphics- based fashion and home accessories. Developed long-term relationships with vendors and clients to help grow the overall business. Processed orders for multiple sales outlets including retail website, wholesale showrooms, department stores and boutiques. Maintained product inventory and supply management. Education Long-Form Improv Washington Improv Theater － City , State Currently a Level 4 Student in their 5-level curriculum.  Bachelor of Arts , Audio Arts & Acoustics 2002 Columbia College Chicago － City , State General Studies , Human Development & Family Studies 1999 University of Illinois － City , State Skills Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS.  Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital and film photography. Proficient in both Mac and PC environments. 

CONSULTANT Core Qualifications SKILLS AND ACTIVITIES Volunteer English Teacher for "Teach India"; Challenge for Charity; SQL, SPSS, Tableau, MS Excel, Power Point. Accomplishments Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won "Beyond the Call of Duty" award for outstanding effort Experience 04/2015 to 04/2015 Consultant Company Name － City , State Cloud and mobile services) Create journey maps and identify touch points for different personas of application developers. Asses the capability maturity of different components within Windows, iOS, and Android development platforms. 01/2015 to 03/2015 New Product Development Consultant Company Name － City , State (hyper-converged IT Infrastructure) 06/2014 to 08/2014 Product Marketing Manager Intern, vCloud Air Company Name － City , State Identified market size, and target customer segments for a new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed a product for mid-market and a Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure as a service- IaaS) Interviewed VMware customers to discover adoption rate of vCloud Air based on use cases. Identified top 10 customer use cases of vCloud Air. Presented specific changes to fine tune targeting and positioning of vCloud Air. Analyzed win/loss interviews to identify top 8 buying criteria and top 4 ROI drivers used by potential customers to select IaaS vendor. Recommended specific changes to fine tune sales tool-kit. Developed a content strategy for VMware's IaaS case studies by eliciting buying criteria, and by bench-marking 150 IaaS case studies published by competitors such as AWS, Microsoft Azure, Rackspace, and Google. 01/2014 to 03/2014 MBA Marketing Consultant Company Name － City , State Developed a market entry plan for a new network Security Software as a Service (SaaS) product. Conducted market research and competitive analysis to identify opportunity worth $1.6B in network security space. Proposed and presented acquisition as the market entry route to the executive team. In May, F5 Networks acquired Defense.Net - a cloud based security SaaS provider. 01/2012 to 01/2013 Team Leader Company Name － City , State Client: An international chain of convenience stores) Led an agile product team of 8 consultants to develop and implement 5 core Web Services of customer loyalty software to help the client capture $600M in annual revenue. 01/2007 to 01/2012 Technology & Product Analyst Company Name － City , State Client: An American publishing and financial information firm) Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won "Beyond the Call of Duty" award for outstanding effort. Proposed methods to speed up online financial news search feature of client's Web product and presented to Vice President of Technology, resulting in a project win worth $0.9M for Infosys. Developed a software to filter out redundant information from enterprise databases, eliminated manual processes and saved $550K per annum for the client. Received highest client satisfaction rating for the project. Education Master of Business Administration : Business Technology The Michael G. Foster School of Business, University of Washington － City , State , US The Michael G. Foster School of Business, University of Washington, Seattle, WA June 2015 Candidate for Master of Business Administration Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Bachelor of Engineering : Computer Science Manipal Institute of Technology, Manipal University Manipal Institute of Technology, Manipal University, Manipal, India May 2007 Bachelor of Engineering, Computer Science Founder of DISHA - a socio-economic platform for the underprivileged students. Co-founder & first general secretary of RED X - the largest student club of the university. Professional Affiliations Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Skills Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary

BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER Summary Well-qualified and results-oriented manager with 10 years of experience in positions of increasing responsibility and duties. Top-performer with a track record of consistently meeting or exceeding organizational and customer expectations. Skilled at inspiring and motivating staff to better themselves and others around them. Proven team leader with experience in performance management, HRIS, training and development, and candidate recruitment. Highlights Team leadership Work force management Operations management Employee engagement Procedure development Training and development Experience Business Development Specialist/Branch Manager Apr 2015 to Dec 2015 Company Name － City , State Ensured the branches located in the assigned market area were properly staffed to meet the needs of the customers. Developed necessary procedures and processes to ensure staff operations were efficient and compliant with regulations and internal policies. Trained staff regarding new and updated policies, procedures and systems. Served as a Mortgagebot administrator and trainer for loan staff. Submitted loan and mortgage applications, reviewed credit and income to determine recommendation to assigned underwriter. Reviewed submitted loan and mortgage applications, income documentation, and creditworthiness in order to underwrite applications as appropriate. Cross sold products and services to customers as appropriate. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Called on present and prospective customers and businesses within the office's market area. Actively participated in the community in a manner that reflected favorably on Members Choice Financial Credit Union. Directly supervised assigned personnel as follows: Reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Submitted employee discipline levels and/or discharge. Reviewed/Approved employee submitted time. Branch Manager II Apr 2013 to Jan 2015 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that meets the financial service needs of customers in and around the community. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Submitted loan applications, reviewed credit and income to determine recommendation to underwriter. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was being properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information are completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the bank's information security program. Called on present and prospective customers and businesses within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on U.S. Bank. Directly supervised assigned personnel as follows: Submitted position requisitions into Taleo, reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Recommended salary increases; submitted employee discipline levels and/or discharge. Reviewed and approved employee timecards. Relationship Manager II Mar 2007 to Aug 2012 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that met the financial service needs of customers in and around the community/region. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team, coached staff to display outstanding services to internal and external customers. Called on present and prospective customers within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on the credit union. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Directly supervised assigned personnel as follows: Selected new personnel as appropriate, reviewed candidate resumes, interviewed qualified candidates. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter utilizing IPerformease. Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge. Reviewed and approved employee time and attendance utilizing ADP. Relationship Banker Jun 2005 to Feb 2007 Company Name － City , State Served as an active member of the customer service team. Assisted new and existing clients with accounts. Recommended bank services and products as appropriate. Referred clients to internal partners as appropriate. Opened and assisted other Relationship Bankers in opening complex accounts. Obtained a working knowledge of banking regulations to include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, and Anti-Money Laundering. Education Bachelors of Science , Psychology 2005 Radford University － City , State Psychology Software Proficiency Lotus Notes Microsoft Office Taleo IPerformease ADP Etime Online Employer Fusion/Wizard Teller Navigator BankPro SharePoint Mortgagebot Symitar Additional Information 2014 Quarter Three - U.S. Bank Pinnacle Award Top Investment Referrer for three years (2009, 2010, & 2012) NMLS Registration 2008-2015

DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork. Experienced in all aspects of facility support and construction. Skill Highlights Health care business planning Experience in all aspects of health care support services Team leader in process improvement combined with facility design Full design, construction and implementation planning for new hospital development Management of integrated staff of design and construction professionals Boundary spanning professional Management of large capital budgets Contract development and negotiation for multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology. Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism Managed over $1 billion in construction projects Professional Experience June 2012 to Current Company Name City , State Director Facilities Planning, Design and Construction Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital Led the integration of construction, interiors, art, drafting, planning and design teams Initiated the development of a cross entity business planning assessment process for capital projects July 1996 to May 2012 Company Name City , State Director Facilities Planning Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital. Incorporated Lean process improvement methods in design of the facilities projects. Developed and implemented a five - year facility master plan. Assisted in hospital wide strategic planning initiatives with respect to facility demand. Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track. Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract. Negotiated all A/E and construction contracts. Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues. January 1986 to January 1996 Company Name City , State Planning Coordinator Coordinated the analysis, development and implementation of clinical programs and capital projects. Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects. Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects. Managed capital equipment project budgets in excess of $500,000 annually. Created an institutional wide database for all Hospital space and an MS Access database for all leased space. Education 1994 UNIVERSITY OF WISCONSIN - Milwaukee City , State , US Masters : Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City , State , USA Bachelor of Arts : Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel and photography. Skills Academic medical center cultural awareness All aspects of health care construction Business planning and product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design and development Interior design Real estate acquisition and leasing. Hospital acquisition due diligence Additional Information Chair, International Board of Amigos de las Americas, Houston, TX. Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board. $4.5 million budget Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area. Professional Affiliations Past President of the Greater Madison Area Health Management System Society. Member, American Society of Health Care Executives

EXECUTIVE CHEF Executive Profile An executive chef offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Brand Development Butchery Cost Control Farmer Relationships Mentor and Development of Culinary Talent Recipe Research and Development Ingredient Procurement Core Accomplishments Launched Over 5 hotel/resort openings or re-development concepts 2015 Food Network “Beat Bobby Flay” Winner 2013- Developed Hotels first Vegetable Urban Garden System 2013- Developed Hotels first Apiary for honey bees 2013 Member on Marriott Food & Beverage Council, Southwest 2012 Leader of the Year, Renaissance Phoenix Downtown Hotel 2006 Winner of the Marriott International “Rising Star Chef” Award 2006 Winner of Arizona “Young Chef de Rottisuer” competition 2006 2nd Place at the West Coast “Young Chef de Rottisuer” competition 2005, 2006 & 2010 Marriott Stock award for “Special Achievement” 2005 Nominated “Rising Star Chef” for Marriott International Guest Chef Of Holland America 2004-2015 Professional Experience Executive Chef Aug 2014 to Apr 2015 Company Name - City , State Responsible for new opening hotel, assisted in development of all F&B concepts in this Boutique Hotel. Hire and train all culinary associates Create all recipes and plate costing. Build Culinary PR for the new property Operate PnL statements to align with projected budget Work hands on with all culinary team for training and consistency of food quality. Executive Chef Oct 2013 to Aug 2014 Company Name - City , State Responsible for new opening, development and implementing F&B Concepts for this luxury Boutique Hotel Hottest Hotel to open in KC Hire and train all F&B associates Deliver World Class Luxury experience of food & beverage Build Culinary PR for the new property Modern Mediterranean Cuisine with seasonal inspiration using Midwest artisan farmers High-end and volume, banquet and catering events forecasted 8 million F&B in the first year. Executive Chef Jan 2012 to Oct 2013 Company Name - City , State (Marriott Intl.) Responsible for opening, development and implementing all Brand initiatives for this full service 527 room hotel B&F Strategy, Breakfast Program, R Life Events Conversion Union hotel to Renaissance Brand Green zone ES results with Converted Property Current #1 in Renaissance Brand Event Service Developed and Opened Renaissance's premiere Elite Lounge #1 in Brand for Lounge Improved Food Cost by 1 point to Budget Member of Southwest Food Beverage Council for the Americas. Executive Sous Chef Jan 2010 to Jan 2012 Company Name - City , State AAA Five- Diamond Resort Responsible for all culinary outlets in the Resort to include BLT Steak (Celebrity Chef Laurent Tourondel), Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill and Banquet Kitchen Combined F&B revenue of $22 mill annual Manage a total of 9 Managers/Supervisors and 100 associates Improved employee engagement score from 61% to 83% average or green zone for culinary Maintain Guest Satisfaction Score in all F&B areas to be number 1-2 in Brand. Improved ESS score to #1 Hotel in the Brand for 2010 Assigned property Coach for "BLT" Training roll out, Arizona market Responsible for all Quality Assurance Standards. Senior Sous Chef Nov 2002 to Jan 2010 Company Name - City , State Responsible for the development and implementation of all standard operating procedures for the food and beverage, in opening the hotel Combined F&B revenue of $58 million annual Responsible in creating seasonal menus Developed Chef Garden to procure our own organic seasonal fruits & vegetables. Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events. Created and Executed Hands on Cooking Class for guest and catering events. Sous Chef Mar 2002 to Oct 2002 Company Name - City , State Hands on training of all culinary team in fine dining, Contemporary American Cuisine Responsible for daily ordering with local farmers and purveyors Creating new menu ideas and working as Chef Tournat Work in multiple outlets Executing brunch, prix fixe menus, wine dinner and private parties for 25-100 people. PM Sous Chef Mar 2001 to Mar 2002 Company Name - City , State AAA Mobile, Five Diamond Resort and Spa Terrace, Windows on the Green & Mary Elaine's Responsible for scheduling, creating daily features, new menu selections. Purchasing and inventory of a wide variety of beef, game, seafood. Working with local purveyors and farmers. Apprenticeship Nov 2000 to Feb 2001 Company Name - City , State Four Star French restaurant celebrity Chef Daniel Boulud. Worked directly with executive Chef Alex Lee. Executed daily specials and sauces using the freshest ingredients and Nuevo French techniques. Worked stations as needed, prep, cook, and plate throughout dinner service. Lead Line Cook Feb 1998 to Feb 1999 Company Name - City , State Work all stations. sauté, fish and grill stations throughout dinner service Responsible for daily specials Menu costing for all Seasonal Changes. Butchery and Ordering Education Associate of Arts , Culinary Arts Feb 2001 California Culinary Academy - City , State High School Diploma , Culinary Arts Feb 1999 Metro Tech - City , State , Maricopa Mentorship , Tourism 1999 Phoenix Convention & Visitors bureau - City , State , maricopa one year mentorship in tourism Skills Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe

LINE ATTENDANT Summary Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights CERTIFICATIONS/SKILLS: Team player Excellent multi-tasker Strong communication skills Cash handling accuracy Microsoft Word Experience Talent in obtaining/charting vital signs Leadership skills CPR/First Aid Certification OSHA Certificate Microsoft Excel Experience Store opening and closing procedures Outstanding communication skills Outstanding communication skills Training and development Accomplishments Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Experience Line Attendant Nov 2009 to Sep 2014 Company Name － City , State Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers. Offered exceptional customer service to differentiate and promote the company brand Assigned employees to specific duties, scheduled break, assuring they go on time accordingly. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires Called other stores within the area to find desired items Helped customers try on and fit merchandise Greeted customers and ascertain what each customer wants and needs Responded to written and telephone requests for particular items for customers Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Answered and directed phone calls to assigned employees Unloaded, picked, staged and loaded products for shipping Rotated stock by code and receiving date Transported goods from racks, shelves and vehicles. Replenished floor stock and processed shipments to ensure product availability for customers Upheld stock levels and proper pricing for multiple product lines. Supervised material flow, storage and global order fulfillment. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleared equipment. Crew leader Apr 2009 to Feb 2010 Company Name － City , State Cooked and prepared food for customers according to the corporate guidelines Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines Packaged food, places the food in a bag and delivers the food to the customer Ensured quality assurance in reference to food and customer service standards Directed storage, preparation and serving of refreshments by other workers at Restaurant Called out and verified food orders in drive-in restaurant Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions Cleaned work area and food preparation equipment Medical Assistant Externship Aug 2008 to Sep 2008 Company Name － City , State Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments Showed patients to examination rooms and prepared them for the physician Cleaned and sterilized instruments and disposed of contaminated supplies Interviewed patients to obtain medical information and measured their vital signs, weight, and height Recorded patients' medical history, vital statistics and information such as test results in medical records Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing Seasonal Culinary Arts Café Hostess Apr 2008 to Oct 2008 Company Name － City , State Sold and served refreshments to customers Recorded sales, using cash register Delivered orders to kitchens, and picked up and served food when it was ready Brewed coffee and tea, and filled containers with requested beverages Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment Seasonal Sales Associate Oct 2007 to Jan 2008 Company Name － City , State Described merchandise and explained use, operation, and care of merchandise to customers Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires Cleaned shelves, counters, and tables Greeted customers and ascertained what each customer wanted and needed Ticketed, arranged and displayed merchandise to promote sales Computed sales prices, totaled purchases and received and processed cash and credit payment Education Diploma , Medical Sanford-Brown Institute － City , State , US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008 Certifications Medical Assistant Diploma Medical Assistant CPR OSHA Certificate Skills Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing

HEALTHCARE ADMINISTRATION INTERN Professional Summary To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Skills Strong p resentation skills Effective staff coach Strategic planning capability Planning and development Supervisory training Analytical thinker Supervisory training Quality improvement competency Independent judgment and decision making Work History Healthcare Administration Intern , 01/2014 to 04/2014 Company Name – City , State Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics. Handled detail work including make and maintaining a work schedule for 16 employees. Proposed new ideas for the holiday and schedule guidelines. Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department. Worked with tight deadlines. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Interpreted and communicated new or revised policies to staff. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Pulmonary Lab Technician , 04/2011 to Current Company Name – City , State Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine. Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse. Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results. Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks. Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests. Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs. Compose the schedule for 24 lab employees. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Educated staff on state and federal statutes, rules and regulations governing home care services. Interpreted and communicated new or revised policies to staff. Laboratory Assistant , 11/2008 to 04/2011 Company Name – City , State Performed standardized laboratory tests to verify chemical characteristics or composition of specimen. Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease. Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components. Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes. Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 4 new employees per year. Established and maintained systems that safely met residents' needs. Patient Educator , 08/2005 to Current Company Name – City , State Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments. Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting. Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents. Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff. Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Established and maintained systems that safely met residents' needs. Patient Care Technician , 01/2003 to 01/2008 Company Name – City , State Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture. Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL. Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose. Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits. Maintained patient information such as medical history, results of tests and examinations and patient symptoms. Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Reviewed customer survey information to prioritize areas of improvement. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education Bachelor of Science : Health Administration , Current Eastern Michigan University - City , State Health Administration Coursework in Health Services Administration Coursework in Business Management Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Associate of Art : 4 2014 Schoolcraft College - City , State Coursework in Health Services Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accountin g Associate of Science : Health Science , 5 2006 Schoolcraft College - City , State Health Science Recipient of Canton Township Scholarship Coursework in Community Health Coursework in Health Services Administration Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Accomplishments Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS. U of M Online Reference Library * LabWorks. Affiliations American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014 Skills benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition

FINANCIAL ANALYST Highlights Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate), Bloomberg (beginner/intermediate), SPSS (intermediate) Experience Company Name July 2015 to Current Financial Analyst City , State Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG. Company Name June 2014 to August 2014 Investment Banking Summer Analyst City , State Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients. Company Name September 2013 to December 2014 Co-President City , State Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact. Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews. Education Yale University May 2015 Diploma City , State Bachelor of Science : Economics and Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770 Languages Mandarin Chinese (native fluency), Spanish (conversational proficiency) Interests Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Additional Information Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Skills Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written

ADMINISTRATIVE ASSISTANT Career Overview I would like the opportunity to enhance your department with my experience, skills, and knowledge. * Over 1.5 years as an assistant in the medical field. * Over 6 years in customer service and sales. * Medical Billing and Coding Associates Degree completed in December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft ­ Electronic Medical Records: Practice Management Software Eyefinity ­ OfficeMate: Practice Management Software Eyefinity ­ ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 to June 2013 Administrative Assistant City , State Assist with creating all documents and a bookkeeping/accounting system. Payroll and Bookkeeping. Tax preparation for accountants. Answer phones in a professional manner and take messages. Schedule Meetings. Post job openings and screen candidates. Completely run the office by myself. Company Name February 2012 to Current Independent Consultant City , State Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs. Create and publish monthly newsletters for customers and other consultants. Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops. Company Name May 2008 to October 2009 Paraoptometric Technician City , State Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors. Gathered and recorded patient history. Performed pre-examination tests using techniques, procedures and equipment as instructed. Assisted optometrists conducting and recording patient examinations. Company Name October 2007 to March 2008 Sales and Service Specialist City , State Accepted phone orders for flower arrangements. Represented items for 10 different companies. Reconciled customer issues. Accepted payments for orders. Issues credit when necessary. Answered customer questions. Company Name March 2007 to May 2007 Shift Lead / Assistant Manager City , State Took and ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income and prepared and made bank deposits. Trained and scheduled employees and began interviewing employees when store closed. Assisted General Manager. Company Name March 2006 to September 2007 Sales Associate City , State Answered questions regarding the store and its merchandise. Bagged / packaged purchases. Maintained a clean and safe work environment. Faced and cleaned shelves, counters, and tables. Computed sales prices and received cash or credit payment. Described merchandise and explained use, operation, and care of merchandise to customers. Greeted customers and ascertained what each customer wanted or needed. Helped customers try on or fit merchandise. Inventoried stock and requisitioned new stock. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers. Placed special orders or called other stores to find desired items. Recommended, selected, and helped locate or obtain merchandise based on customer needs. Arranged and displayed merchandise to promote sales. Maintained awareness to ensure safety and to prevent theft. Company Name February 2006 to March 2006 Customer Service Rep City , State Answered phone calls for RCA Electronics. Performed troubleshooting duties for customers. Logged information into computerized system. Looked up and cross referenced information in order to assist customers in an accurate manner. Company Name August 2004 to August 2005 Secretary City , State Answered phone calls in a professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments and wrote receipts. Performed payroll and bookkeeping functions. Used a computer. Set up a website and listed cars for sale on the Internet. Completed paperwork for titling/retitling (title transfers). Education Cowley County Community College Associates of Applied Science : Medical Billing and Coding City , State Medical Billing and Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City , State Stillwater High School City , State Certifications Certified Paraoptometric (expires 11/2012) Safety Training includes: HazCom, Bloodborne Pathogens and Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops

INTERIM MEMBERSHIP DIRECTOR Professional Profile Highly responsible and dedicated professional with a proven record of success in member engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.  Able to multitask effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills. Successful in hiring and retaining highly motivated and member oriented employees. Qualifications Human resources experience Relationship builder Skilled motivator Highly dependable Microsoft word, excel, outlook proficient Oranized Trustworthy Team Player Volunteer Works well under pressure Energetic personality Relevant Experience Process Improvement Updated and created new departmental procedures. Assessed organizational training needs. Experience Company Name City , State Interim Membership Director 02/2016 to Current Oversee Welcome Desk and sales team Work and collaborate with the Municipal Services Assistant with the city of Morgan Hill Work and collaborate with the Director of Member Engagement with the YMCA Mentor and develop Welcome Desk staff Rebuild and establish trust and support with Welcome Desk staff ​Track tours given and tours closed Assess and apply financial aid to members Interact and engage with members ​ Company Name City , State Health and Wellness Director 05/2015 to Current Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program.  Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association Prepare weekly  sub schedule and quarterly schedule changes  for group fitness Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP Oversee Health and Wellness Coordinator job duties  Mentor and develop Health and Wellness Coodinator Develop and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities Oversee fitness department budget, research and purchase expenses and maintenance for the fitness center and equipment and manage expense reports Coordinate and execute programs and projects as assigned by AED Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions Conduct auditions for Wellness Coach, group fitness and personal training candidates  Successfully participate and support staff campaigner volunteer between all  fitness staff and exempt staff 2012-present Volunteer and assist with the YMCA Annual Giving Campaign 2012-present Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA Created and developed the CRC staff in-service agenda with other leadership team members 2012-present Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Developed a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely response to any issues that arise in the fitness center, group fitness studio or with the equipment on the fitness floor and group fitness studio Company Name City , State Health and Wellness Coordinator 10/2012 to 05/2015 Oversee 17 direct reports and the day to day operations in the fitness center Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members Track and maintain coaches hours in ADP Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities Coordinate and execute programs and projects as assigned Conduct phone screening and interview candidates for wellness coach positions Conduct auditions for Zumba and UJamm candidates for group fitness Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Actively participate in the Health and Wellness cabinet with all 11 branches of the association Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors. Company Name City , State Group Fitness Instructor 10/2010 to Current Cultivate positive relationships with participants by interacting with them during group fitness classes. Explain the use of exercise equipment to all participants, prioritizing safety at all times. Greet all members in a professional and friendly manner. Develop safe and effective exercise programs for all members. Assess individual progress and suggested appropriate changes. Immediately report any damaged or broken equipment. Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold. Explain exercise modifications to participants with a history of injury. Company Name City , State Manager 04/2001 to 07/2010 Performed all scheduling of staff Prepared and executed all payroll and commission of staff Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff Prepared and executed all cash, checks and credits paid for deposit Researched and purchased all equipment and parts Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO Prepared and conducted all staff meetings Worked with the city of Nampa with Chamber of Commerce events. Education Bachelor of Arts : Liberal Arts 2003 Northwest Nazrene University , City , State Liberal Arts Credentials CPR, First Aid and AED YMCA Diabetes Prevention Program YMCA Child Abuse Prevention FitLinxx Various group fitness certifications ​

SCHOOL COUNSELOR Summary Seeking a full-time counseling/psychology instructor position to help students become successful in life and to design healthy learning and social environments in assisting them to develop an educational plan while promoting multiculturalism in school activities; help with testing situations/environments Professional Experience School Counselor September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. 08/10 - Southwood Elementary. School Counselor August 2010 to September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. Counseling January 2009 to January 2010 Company Name - City , State Gained experience in conducting individual and group counseling under the supervision of a licensed school counselor, increased knowledge and development of skills and interventions as well as strategies for prevention of early intervention of issues. Became familiarized with guidance and counseling practices of the school and applied theoretical knowledge about counseling from an advocacy perspective ,completed 100 hours of direct and indirect service. Language Arts Teacher January 2009 to January 2010 Company Name - City , State Worked with students on various reading/ writing skills to increase benchmark/ state scores to meet state standards, noted ,consulted with parents on strategies to improve students' overall behavioral skills. Education and Training Master of Arts degree : Education , 2010 UNC Pembroke - State Education Professional School Counseling) B.A : English , 1998 UNC - State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I have coordinated and gathered community resources to host Parent Lunch and Learn Seminars. Have created and formed a Girls Nutrition Group at my school Affiliations NC School Counseling Association Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great a building a rapport with students, writing skills, creating small interest groups for students,great consultant for staff members. Additional Information Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs

ENGINEERING MANAGER Profile Lean manufacturing professional with 20 years experience in lean manufacturing and continuous improvement. Highly skilled in all lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 to 08/2016 Engineering Manager Company Name － City , State Build the foundation for the engineering department at Airmate Company. Lead, develop, and mentor a group of engineers on daily tasks, project assignments, and project timelines. Standardized estimating process improving estimations from -30% to +5%. Implement engineering change control process. 01/2009 to 12/2015 Process Technician Company Name － City , State Lead Lean/Continuous Improvement Projects to develop, standardize, and improve manufacturing processes. Approve engineering decision on material, dimensional specifications, processes and tolerances. Validate and verify new product designs. Participate and lead 3P events. 03/2005 to 01/2009 Quality Engineer Valve Value Stream Company Name － City , State Handled all customer complaints and corrective actions. Proactively visited customers regarding quality or process improvements. Maintained APQP database which included PFEMA's, Control Plans, Product Profiles and all applicable work instructions. Performed capability studies on both machines and processes. Assisted with the development of new products and new processes. 01/2003 to 01/2005 Process Technician Valve Value Stream Company Name － City , State Created and maintained value stream maps. Championed or led kaizen events derived from value stream maps Led multiple material and process cost saving initiatives. Created and controlled all standardized work including operational instructions and set up instructions. Assisted Applications and Manufacturing Engineering in new product development and launches. 01/1997 to 01/2003 Value Stream Group Leader Company Name － City , State Led 50-70 hourly employees on day to day activities. Maintained and improved safety, morale, productivity, cost and quality daily. Led continuous improvement activities in productivity, quality and safety. Education and Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, and III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan and Associates *Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City , State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma

SOFTWARE ENGINEER Summary Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application) Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 to Current Company Name － City , State Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms. It acquired Edgecast Networks, a content delivery network, in 2014. Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features. Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services. Technical Project Manager January 2010 to September 2012 Company Name － City , State Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts. Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion. Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner. Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions Automation and Integration Engineer January 2008 to January 2010 Company Name － City , State Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules. Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture. Reports Engineer January 2005 to January 2008 Company Name － City , State Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases. Client Manager January 2003 to January 2005 Company Name － City , State IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies. Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level. Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints. Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design. Senior Production Associate August 2000 to January 2003 Company Name － City , State Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs. Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets. Assist the production staff in generating client assets and optimizing assets for web delivery. Design and develop webcast interfaces that are consistent with client color palettes. Graphics Production Intern December 1999 to April 2000 Company Name － City , State The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts. Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites. Market Research Intern May 1999 to September 1999 Company Name － City , State A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company. Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices. Education B.A. : Economics, American Literature , 2000 University of California － City , State , US B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt

PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account  Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing

ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation,  Athletic Program Development and Management Experience Athletic Director, Coach, PE Teacher 08/2015 to Current Company Name City , State Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades Administer tests and other evaluations and analyze student performance Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success Motivate self, staff, and team members to reach short and long term performance goals ESL Teacher 01/2018 to Current Company Name City , State Teach children in China ages 4-12 to speak, read, and write English using an interactive powerpoint on an online platform Provide feedback to parents and collaborate with other educators to ensure the best output from each student Assess and monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 to 07/2015 Company Name City , State Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners Assisted in the Pre-K and Mother's Day Out classrooms as needed Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 to 01/2012 Company Name City , State Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form Trainer, Bartender, Server 11/2010 to 01/2012 Company Name City , State Education and Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed the Introduction to Responsive Classroom workshop Lifeguard, First Aid, and CPR Certified 2016 American Red Cross

SENIOR EXECUTIVE - FINANCE Profile To be part of an Esteemed Organization, that gives immense opportunities for growth and innovation thereby rendering satisfaction to self and to the employer by way of performance. Should see myself in a responsible position with massive work efficiency, which will increase the image of the organization. Aim for effective growth to strengthen the work location and work group in order to have maximum progress. Have a wonderful 6.5 years experience with corporate environment Sharp analytical ability and quick grasping capabilities Working as per given timelines for month end and year end activities Ability to understand the core issues and identifying the weak areas with a view to improve upon the same Have excellent organizational and management skills Effective communication skills Skill Highlights ERP Packages SAP ECC 6.0 Tally. ERP9 Operating System: Windows 95/ 98/ 2000/ NT/ XP Office Tools :MS Word, MS Excel, MS Power Point Office 2000/2002/XP/2003 Accomplishments Being a part of Accounts Payable team, streamlined the procedure and process of Custom duty, Air/Ocean Freight and clearing charges payments Developed format for On Due and Overdue payments list, which is required for on time payments to creditors. Awarded for resolving the overdue issues of major suppliers and making their account in current. Constant appreciations from CFO and GM for ensuring prompt payments by clearing all the outstanding payment issues. Appreciation from the functional head for assisting them in resolving the issues of the critical suppliers and ensuring prompt payments. Developed payment tracker for on time vendor payments to Foreign and Local vendors Developed GL guidelines and circulated to regional offices Developed Manual BRS format to simplify month end close activities Mass Upload JV to simplify month end close activities. Experience Senior Executive - Finance 08/2008 to 09/2015 Company Name Resolving payment issues and ensures timely payment to the vendors (Including Local and foreign vendors) Assisting all regional accountants for AP/GL/GR/IR related issues Posting of all the admin related invoices like Rent, Electricity and Office Maintenance with cost centre allocation Posting of import related invoices with Pan India business area Acting as a single point of contact for related party payments and reconciliations Working on GR/IR report and following up with the procurement and commercial team for non-receipt of invoice copies and resolving PO issues General Ledger guidelines to be create and review on quarterly basis Updating Forex rates in SAP based on RBI Website GRIR Analysis and GRIR reporting and Clearing excess GRIR To prepare for A1 for outward remittances with Invoice ,Original BOE, BL with all the supporting and submit to bank for making payment Booking of customs duty, EDD and freight clearing invoices thru MIRO and normal booking Booking of all the purchase related and statutory related invoices Sundry Creditors ageing analysis and submit the report to functional head Posting of special GL entries like Down payment, Employee advance and Imprest Supplier advances ,down payment reconciliation and submit the report to functional head Preparing Bank reconciliation statements To account all petty cash expenses on daily basis and Prepare monthly petty cash statement for top up Processing final settlement payments to resigned employees Co-ordination and support to internal and external auditors for audit requirements Accounts Executive 07/2005 to 07/2008 Company Name Handling Petty cash on daily basis Preparation of journal vouchers and commission statement General ledger Reconciliation Sundry debtors and creditors Analysis Preparation Bank reconciliation statement on month wise Inter Branch reconciliations Monitoring branch Accounts Maintain Fixed Asset register Making vendor payments Preparation of all kinds of MIS Reports Internal audit to branches Cash flow and fund flow preparation Making Journal entries TDS, Service Tax, ESI & P F. Monthly Book close activities Receipts Vs Payment Analysis Education M.B.A : Finance Manonmaniam Sundaranar University Finance Bachelor of Commerce Master of Business Administration B.com Kamaraj College of Arts and science affiliated to Manonmaniam Sundaranar University Languages English, Tamil, Arabic (Read & Write) Personal Information Age and Date of Birth : 35 Years - 24.05.1980 *Marital Status : Married Additional Information Personal Profile *Age and Date of Birth : 35 Years - 24.05.1980 *Marital Status : Married Nationality : Indian Passport Number : L9870873 Declaration The above furnished information is true and correct to the best of my knowledge and belief. Place: Yours Faithfully Date: S.Mohamed Mohideen Skills Accounts receivables, Accounts Payable, AP, Arabic, Bank reconciliation, Book, Cash flow, English, ERP, ERP 9, Finance, Fixed Asset register, Forex, functional, General Ledger, GL, HR, Internal audit, logistics, MS Excel, Office, Office 2000, MS Power Point, 2000, Windows 95, 98, NT, MS Word, MIS, month end close, Operating System, payables, Procurement, Express, Read, reporting, Sales, SAP, Tax, TDS, Website, wise

BUSINESS DEVELOPMENT REP Summary Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing. Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals. Experience Company Name September 2015 to July 2017 Business Development Rep City , State Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors sales teams who provide business technology services. Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls per day. Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day. Logged customer contacts and exceptional notes in company CRM, Halo. Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS. Company Name January 2015 to February 2017 City , State Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they achieved the highest month of sales in June 2016. In July 2016 the sales increased by 22%. Planned and executed successful SEO and PPC campaigns using AdSense and AdWords. Implemented current marketing trends within digital strategies for projects throughout various industries. Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy platforms. Implemented and managed SEO best practices for websites, social media posts, blogs and other online content. Used keyword analysis based on industry using SpyFu and Jaxxy. Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber. Created, managed, and/or updated social media presence including industry specific content and optimized posts by using Hootsuite, Buffer, and Co-Schedule. Optimized and planned successful online marketing ads to targeted audiences based on budget spend provided by clients via Facebook Ads, Twitter Ads, Instagram. Company Name March 2008 to May 2014 Business Development Coordinator City , State Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which equaled 18% YTD growth and 102% to plan. Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to competitive threat, despite 4% higher price. Worked cross-functionally with IT and operations to implement B2B solutions that were client specific. Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale distribution business. Achieved new account sales quota 6 out of 7 years at 97.5% to plan. Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution which resulted in $1.2+M first year of launch. Assisted in designing literature, webinar content, education materials, and internal/external communication of value proposition to prospective customers, still utilized today. Managed enrollment and booth set-up for multiple trade association/shows per year. Recruited 28 multi-million dollar distributor accounts over 3 years. Co-managed travel and expense budget to plan in excess of $56K annually. Coordinated travel and support required to service high profile customers. Briefed VP of Business Development on day-to-day issues affecting business development and identified areas of opportunity and improvement. Designed and created marketing collateral for sales meetings, trade shows and company executives, saving NDC thousands of dollars on creative outsourcing each year. Implemented and evolved high-impact strategies to target new business opportunities and tap into new markets. Developed and improved marketing and promotional opportunities for non-traditional markets and new/existing member recruitment. Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to address latest market developments with existing and future accounts. Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty. Provided executive level administrative duties as needed including . January 2005 to January 2008 Assistant Site Manager City , State Assisted in managing a team of 5 professionals and performed administrative duties as needed. Performed managerial duties in the absence of the Site Manager to keep business activities progressing. Served as a mentor to junior team members and influenced them to grow professionally within the company. Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month for Regions Bank. Created new processes and systems that were implemented to increase customer service satisfaction. Resolved data issues for completed appraisals and title work in a timely manner before submitting completed documents to Regions mortgage processing center. Managed quality communication, customer support and product representation for top client, Regions Bank. Education and Training Full Sail University Masters of Science : Internet Marketing Internet Marketing University of Phoenix Bachelors of Science : Marketing Business Marketing Business July 2016 Accredited in Medical Sales - HIDA - January 2010-January 2013 Digital Marketing - Shaw Academy - August 2016 Blogging and Content Management - Shaw Academy - February 2017 Web Development - Shaw Academy - Skills administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites

BRANCH MANAGER/FLORAL DESIGNER Summary Branch Manager driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer service. Highlights Effective leader Staff training/development Customer targeting Conflict resolution Deadline-oriented Up-selling techniques Client account management Budgeting and financial management Consistently meets sales goals Cash flow management Inventory control Microsoft Outlook Word and Excel Experience Branch Manager/Floral Designer July 2012 to Current Company Name - City , State Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiency Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Stocked and replenished merchandise according to store merchandising layouts. Maintained established merchandising standards, including window, sales floor and promotional displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Reduced and controlled company expenses by preparing a daily purchasing budget. Bi-Lingual Customer Service Representative January 2010 to September 2011 Company Name - City , State Assisted Spanish speaking customers with customer issues including medication orders, refills, and also calling to remind the patient of upcoming refills that are available on their account. Explanation of insurance benefits and verification of medical supplies to ensure the facility is operating within the limitations of the law. Production based environment with quotas to meet daily, weekly, and monthly-Very demanding and fast-paced environment. Data entry, problem solving, critical thinking, and interpersonal skills were required for this job position. Credit Card payments processed over the phone if patient wants to pay for medical supplies out of pocket, for issues surrounding coverage or lack of availability of the specific supplies. Customer Service Representative January 2009 to January 2010 Company Name - City , State Assist customers with verification of insurance benefits, data entry, acting as the patient advocate while assisting case managers with daily case load- the environment was a production based environment. Making outbound calls and receiving inbound calls to involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc.. The purpose was to identify and obtain benefits, referrals, and doctor's authorizations. Act as the patient advocate by making sure that facilities followed through on all promised activities and processes to ensure the patient is helped and satisfied with the level of service provided to him/her on a daily basis. Data entry, customer service, punctuality, interpersonal skills, critical thinking and being an organized self-starting problem-solver was required for this position. Customer Care Specialist October 2005 to January 2009 Company Name - City , State Call-center environment, answering 200+ calls per day constantly- fast paced and demanding call center environment. Performance measured based on metrics and employees had opportunities to earn bonuses- Quota's and production standards were set in this position. Assisted medicare customers by reviewing verbal and faxed requests for providers and partners for providing support to the healthcare plans and providers regarding authorization requirements and customer prescription coverage. On occasion assisted the MA/PDP Appeals department. Navigated through the PA Hub and Argus to assist medicare customers with getting medication and resolving issues keeping patients from obtaining their medications. Processed Excel Grids for Caremark Specialty Pharmacy via email at least three times per week. Ran pharmacy claims in CAS; investigated approval or denial dates on medications. Trained new employees in CCP2 system, explanation of processes and procedures to anyone visiting the facility. Floral Designer/Sales October 2000 to October 2005 Company Name - City , State Designed floral arrangements on a daily basis for customer demand, assisted customers in choosing the product that best fit their specific needs. Ability to prepare accurate cash reports including bank reports and also opening and closing the facility on several days out of the week. Sales, the sales in this position were required and compensation was based on commission set up by the company. Customer service and interpersonal skills as well as problem solving and critical thinking was required in this position in order to make sure customers were satisfied and willing to continue bringing business to the organization. Education Bachelor of Science : Business University of Phoenix - City , State Business Business Managerial Skills Certificate : Business , 2002 AAFET - City , State , US This program was a 12-month long program and I received a certificate of completion for the business and managerial skills learned and obtained over the year of attendance. Skills Over 20 years of Customer Service Experience. 3 years in Branch Management position with 2 permanent employees (also to include 2 or 3 holiday employees and drivers). Talented multi-tasker Exceptional time management skills

BUSINESS SOLUTION PROJECT MANAGER Skills PLM (PTC and Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris Experience Business Solution Project Manager 01/2011 to 01/2017 Company Name City , State Technical and process expert on all web-based marketing systems resolved complex business issues, ad-hoc reporting, and analysis for all departments, such as design, operations, product managers, sourcing, warehouse and international markets consisting of over 700 employees. Pivotal in the product creation lifecycle to ensure product was retailed to markets on time. Implemented competitive advantages through quick and easy to use tools and training guides for product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management and range segmentation application. Worked with off shore team to implement these changes. Trained and supported digital merchandising tool to analyze completive purchases. Distinguished user requests from the underlying true needs and provided options and recommendations on how best implement solutions to drive results. Used Google Analytics and other homegrown applications to analyze user behavior. Collaborated with the Regional Store Replenishment Managers to reduce ordering lead times to achieve the target goals by providing store specific ordering data. Responsible for analyzing business issues that span across the entire supply chain. Drive impactful decisions through modeling, optimization, varying complexities, benchmarking and vendor score cards. Improved operational effectiveness and efficiency by driving Speed-To-Market components into the seasonal marketing process framework to reduce warehouse capacity and product liquidations of product. Followed change management procedures compliance guidelines (SDLM) which includes gathering user requirements, gap and risk analysis, systems landscape as-is and to-be work streams, write and review functional/technical specifications, create and execute system integration (SIT) and user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions. Lead Data Migration Analyst 01/2008 to 01/2011 Company Name City , State Lead systems expert to review all systems and process to be moved over to new infrastructure for entire company. Played a critical role to move off existing network. Recruited to lead the migration implementation of SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO and PLM (Enovia). Moved all existing platforms to new system landscape. Reviewed and recommended several software vendors to determine best application to fit the business needs. Executed data analysis, cleanup, and validation reports utilizing relational databases, SQL, and SAS to migrate to new structure. Developed and wrote SOP Database and process flowcharts to document as-is and to-be processes. Quality Assurance Data Analyst 01/2006 to 01/2008 Company Name City , State Worked closely with quality engineers for new product launch and inspections. Reviewed known defects with engineering when developing new product, avoiding costly redesigns. Ability to understand changes in trends in both company and category performance, and identify and elevated potential issues. Collected raw data to analyze, interpret, and generated reports and graphs to upper management. Escalated issues/defects as required, to enforce corrective action. Senior Forecast Analyst 01/2006 to 01/2006 Company Name City , State Responsible for direct marketing research and all levels of sales demand forecasting and identify opportunities where the organizations can become more profitable, and increase revenues. Determined and executed decisions on forecast quantities per style for production ramp up and authorize tooling molds to ensure objectives are achieved or exceeded. Prepared key information for monthly forecast and buy meetings. Analyzed and distributed forecasting information to production groups, sales, production, and costing teams. Provide Functional Excellence in the area of supply chain data & KPI's. Send reports on regular basis to team. Marketing Budget Forecast and Circulation Analyst 01/2002 to 01/2006 Company Name City , State Developed technology efficiencies to track and forecast weekly sales, demand expectations, inventory levels and resource planning to generate catalog profitability. Comprehensive data mining, customer segmentation and statistical analysis to produce catalog mailings. Analyzed customer performance and target promotions catalog vs. e-com sales to generate sale profitability. Forecasted weekly and total program sales by catalog using historical data. Analyzed click through rates, bounce tracking, abandon rates, and event driven emails to understand user Internet behavior. Optimized to strengthened Customer File Master and recommend changes to marketing plans to improve the business sales. Education and Training Bachelor of Science : Information Systems Northeastern University City , State Information Systems SAS Business Intelligence Client Tools, SAS Training Center New York, NY Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA Fundamentals of Solaris 2, Sun Microsystems Massasoit Community College City , State Introduction to Software Design & Development Massasoit Community College Boston University Center for Information Technology City , State Concepts & Facilities of Emerging Technologies Skills asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design & Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation

DRIVER/MANAGER Professional Summary 4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more. Experience Driver/Manager , 06/2015 to 10/2015 Company Name - City , State Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service. Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle. I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe. Maintained. Dispatched each cyclist to ensure we meet time schedules and budget expenses. During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers. Personal Accountant , 03/2008 to 12/2015 Company Name - City , State Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs. Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary. Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base. Reviewed patient accounts, gave references to other doctors. Construction , 12/2007 to 05/2008 Company Name - City , State Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side. Bellevue towers, offices, hotels, and residential properties, few out of state projects in Portland, OR as well). Prepped for lead construction. Overshadowed a professional contractor, traveled with professional contractor. Education High School Diploma Graduated : communications , 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology. Interests Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Personal Information Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Additional Information ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Skills billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety

SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule. *Detail and Deadline Oriented *Critical Thinking *Superior Writing Skills Highlights Microsoft Office Suite *Avaya Phone System *Very accurate and rapid keyboarder *Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written

DIRECTOR, BUSINESS DEVELOPMENT Professional Summary Results-driven and highly skilled business development director with in-depth state and federal government. Expertise in identifying, developing, and executing strategic pursuits of new government opportunities.  Excellent healthcare and business process solutions experience leveraging new industry trends, as well as game-changing legislation and its impact to federal and state governments. Open and clear communicator with demonstrated strategic vision and disciplined execution. Capable in bringing immediate federal government healthcare-related opportunities. Core Qualifications 32 years of experience with client engagement, oral, and written submission skills in government opportunities  20 years experience in government healthcare markets, state and federal 28 years of IT and Business experience with large and global IT and business solutions companies Very strong analytical and business acumen  Demand Creation Pursuits -- ability to integrate proven technology solutions into client's key strategic initiatives  Federal Government Experience within Veterans Affairs, Center of Medicare and Medicaid, DHS, FEMA, US Marshal's, Coast Guard, CIS, ICE, IRS, FBI, HUD, FHA, Commerce, DOL, OPM, DoD, DC Gov. Experienced within large and small businesses, including IPOs Extensive knowledge of the Federal Acquisition Regulations    Demonstrated ability to organize, lead (or participate), and direct teams of diverse business, leadership, and technological backgrounds, Strong experience in teaming and partnering arrangements for set-aside opportunities, as well as large opportunities requiring small business programs State Governments Experience in 17 states regarding Medicaid, Health, Human Services, Judicial, Workers Comp, Employment, Revenue/ Taxation Demonstrated ability shaping and branding opportunities. Author of several government white papers for the VA and CMS Experience Director, Business Development Feb 2007 to Current Company Name - City , State Business Development in the pursuit of healthcare applications, transactional processing, data acquisition, data aggregation/mining, SaaS and Repository Services, data storage, IT support services, interoperability, ePresentation, payment integrity, and advanced data analytics for FWA.  Led and participated several large-scale federal and state government acquisition teams. Author of several white papers and presentations to Client Leadership and legislative entities. Results: 56 Opportunities, Opportunity TCV ranged from $2.5M to $257M, with a success rate of 19%. Over the 8 years generated  $556M TCV.  Presently $495M in identified new opportunities. President's Club 5 of the 8 years. CEO and President Sep 2003 to Jan 2007 Company Name - City , State Start-Up company within the State Government Markets providing IT Support Services and innovative software solutions in Provider Healthcare and land-related records.  Start up company developed IT-related services for State Governments'  and private healthcare Provider records.  First Year growth to $2.1M, by December 2006 revenue growth to $7.3M, with a data repository over 500M-land related records for title companies and working on interoperability networks for Healthcare Providers and hospitals within the Mid-Atlantic State Region. American Title Company acquired company repository assets in December 2006. Vice President, Commercial Digital Services Feb 1996 to Aug 2003 Company Name - City , State Applied Graphics Technologies (AGT) was part of the Mort Zuckerman Publishing Corporation as an IPO in 1996, providing new, innovative digital technology to the Publishing Firm's analog solutions, as well as the commercial markets.  Services offered were digital capture, management, storage, and presentation to large marketing firms, such as the NBA, NFL, Playboy, Life and Time magazines. Over the 7-1/2 years opportunities ranged from $35M to $375M. Success rate was over $820M for the 7 years.  AGT was sold to Fuji Digital Services.  Generated Revenue, climbed in 1997 from $150M to well over $ 600M annually by 2003. Director, National and Strategic Accounts - Digital and Applied Imaging Group Jan 1974 to Jan 1996 Company Name - City , State A 22-year veteran within Kodak. Was an Industrial Engineer performing statistical release testing and Client engineering support services. In 1983, trained as Sales Representative and maintained Federal Government sales within Washington D.C., Texas, North Carolina, California, and New York.  Transitioned over to Kodak's digital imaging and storage products and services in 1888 for Kodak's larger business units and the Federal Government.  By 1992, named as Director for all National and Strategic Accounts (WalMart, Penneys, Sears, etc.) across all of the 22 Business Units managing 7 Business Development Representatives.  Generated Revenue from 1992 to 1996, ranging from $100M to $900M.  Every year sales achievement exceeded revenue goals -- Sales Gold Achievement every year. Recognized as Kodak's leading Sales Manager within the company (1994 and 1995). Education College of Continued Accredidation , Mechanical-Industrial Engineering 1983 Rochester Institute of Technology - City , State , USA Executive Management , Accelerated Management Program 1990 Columbia University - City , State , USA Business Develoipment 2011 Revenue Storm - City , State , USA Revenue Storm is a renowned sales development program specializing in the IT Service Industry.  Its unique application in demand creation and business development is one of the most sought out sales training program for sales professionals -- training was over two years. HIPAA -- Professional , HIPAA Certification 2002 HIPAA Academy - City , State , USA Professional Affiliations Mid-Atlantic Professional Affiliation (MAPA), Washington, DC Mitchell International/Jopari Advisory Board, San Diego, CA

INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018 Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006 "Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014 Building Programme", Richflood International Limited, Abuja, Nigeria "Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012 Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view

CONSTRUCTION ACCOUNTANT - CONTRACTOR Professional Summary Accomplished, detail-oriented leader with over 15 years of experience in accounting.  Excellent organizational, analytical, and communication skills with the proven ability to effectively prioritize complicated tasks and multiple assignments while meeting tight deadlines.  Creative problem solver able to quickly and correctly troubleshoot accounting issues. Skills Team leadership Staff development Account reconciliation expert Financial Statement Analysis Team leadership General ledger accounting Excellent attention to detail Fast learner Highly dependable Detail-oriented  Work History 12/2015 to Current Construction Accountant - Contractor Company Name – City , State Prepare monthly and annual financial reports for assigned projects  Create Cost Segregation Report to detail all project costs Prepare and maintain account reconciliations, general ledger and job cost reports Coordinate and manage internal and external audits of financial records Evaluate, enhance and implement internal controls, policies and procedures Manage and analyze various general ledger accounts Calculate imputed interest and revenue on specified projects Verify, create and link assets correctly to Work Breakdown Structure numbers Prepare comparison report on outstanding Goods and Invoice Receipts Properly and accurately account for economic and operational events Prepare and post various journal entries Prepare documentation for internal and external auditors Complete special assignments/projects as requested Identify and recommend changes to processes to enhance the accuracy of accounting data Maintain a good understanding of, and apply, GAAP, SEC Regulations, Sarbanes-Oxley, and related policies, practices and procedures. 06/2010 to 09/2014 Accounting Supervisor Company Name – City , State Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed and authorized reconciliations and status reports for 200+ general ledger accounts Oversaw preparation and approval of various management reports Performed Quality Assurance reviews and approvals of journal entries Handled customer inquiries and complex cases Analyzed and recommended appropriate workloads and training for accounting staff Perform/participate in special projects such as software implementation initiatives, process improvement and implementation of new accounting methods Awarded a Certificate of Completion for the Company Management Training Program. 07/2005 to 05/2010 Senior Accountant Prepared monthly aged trending and variance analysis reports for 200+ accounts Managed workload and performed ongoing training of team members Served as the liaison with third party collection agency and various departments to collect on overpaid accounts and prepared monthly status report Created procedure modifications to improve accounting processes and limit manual error Performed daily and monthly reconciliations on over 20+ complex high priority accounts Conducted the testing and automation of all new accounts Created journal entries to ensure accurate maintenance of the general ledger Provided assistance and training to junior staff to perform research, resolve out of balances, and perform backup responsibilities, as needed Maintained and updated the accounting procedures for accounts. 07/2000 to 06/2005 Junior/Staff Accountant Company Name Accountable for the daily and monthly reconciliations of 30-plus general ledger accounts Created journal entries to ensure accurate maintenance of the general ledger Calculated agent's liens on their accounts and garnished checks as needed each month Ensure that all items are cleared correctly and balance to zero for each assigned account Monitor and reviewed any unusual activity in the accounts and reported to supervisor Maintained 100% acceptable status on all accounts Interacted with internal and external customers to provide quality service in a timely fashion Applied accounting principles and procedures to work assignments Participated in company sponsored training classes to enhance technical skills Technology Team - Worked with divisional team in identifying opportunities for improvement of manual processes in multiple areas throughout the department through the use of technology. Automated Workflow Project - Led a team in the research and development of the AWF system to the department. This system is used to provide multiple areas with the current status of critical items needed to be cleared by the end of each month to reduce/eliminate additional research, emails, and phone calls. Critical Items Project - Recommended a monthly meeting created to streamline and account for all critical items throughout the department to be communicated directly to management in the various service centers to get cleared timely. Education May 2004 Master of Business Administration : Finance Long Island University - Finance Dean's List, Magna Cum Laude May 2000 Bachelor of Arts  : Accounting Lincoln University, Lincoln University - Accounting Affiliations An accomplished, detail-oriented leader with 15+ years of experience in accounting. A team player with excellent organizational, analytical and communication skills. Proven ability to effectively prioritize complicated accounting tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues. Extensive involvement in department wide initiatives and projects. Skills account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis

SALON DESIGNER Career Overview Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people. Team-player eager to bring strong administrative skills to a growing company in need of top-level support. Self-motivated administrative professional with extensive experience overseeing office operations. Professional Experience Salon Designer December 2014 to June 2015 Company Name － City , State Essential Duties and Responsibilities but not limited to:Perform hair style consultation in order to decide what services the client needs.Provide services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.Maintain safety standards and cleanliness.Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs.Maintain a consistent relationship with client base in order to ensure return clients.Pro-actively develop new customers.Attend and participate in continuing education and training in order to follow new trends and techniques.Perform waxing services.Thorough knowledge of hair styles, hair care products and related procedures.Physical mobility, able to stand for prolonged periods of time.Inventory stock and requisition new merchandise.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Ticket, arrange and display merchandise to promote sales.Exchange merchandise for customers and accept returns. Call Center Representative October 2013 to November 2013 Company Name － City , State Determine requirements by working with customers.Answer inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfill requests by clarifying desired information; completing transactions; forwarding requests.Sell additional services by recognizing opportunities to up- sell accounts; explaining new features.Maintain call center database by entering information.Keep equipment operational by following established procedures; reporting malfunctions.Update job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Set-up Processor January 2013 to August 2013 Company Name － City , State Assemble and print submission documents to be moved to Credit Processors.Order appraisals from appropriate Appraisal Management Company, title from the title attorney, subordinations as needed.Complete all QC fields within LOS and Loan Flow and respond to all QC issues as required.Maintain integrity of all data within the loan file and check validity of data on the submitted.Maintain contact with Loan Originators advising them of status of loan package as needed Prepare verifications of employment.Set up and disclose 30-40 loans per month. Sales Associate October 2012 to December 2012 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Clean shelves, counters, and tables. Package purchases, and wrap gifts. Change Watch Batteries. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Demonstrate use or operation of merchandise. Owner November 2009 to May 2012 Company Name － City , State Essential Duties and Responsibilities but not limited to:Maintained a positive, upbeat atmosphere, while ensuring high customer satisfaction.Established a strong relationship with client base to generate long term business.Performed all marketing for business.Performed accurate monthly inventories of supplies and hair products.Schedule client appointments.Update and maintain customer information records, such as beauty services provided.Counted and documented opening and closing cash amounts daily.Demonstrate and sell hair care products and cosmetics.Keep work stations clean.Stay informed of the latest styles and hair care techniques.Educated clients about products and self- maintenance for healthy hair.Cleaned and maintained the entire salon. Education Cosmetology License , Sep 2007 SUNSTATE ACADEMY － City , State , United States Cosmetology License Associate of Arts : General Education , Aug 2006 SAINT PETERSBURG COLLEGE － City , State , United States General Education Languages Bilingual, Greek and English, oral and written. Skills Adobe, attorney, benefits, call center, cash registers, closing, good communication skills, interpersonal skills, oral, consultation, Credit, client, clients, customer satisfaction, database, English, features, Greek, Inventory, Regulatory Compliance, marketing, Excel, Exchange, money, Power Point, Ms Word, policies, problem-solving skills, Processors, Maintain records, reporting, researching, retail, safety, sales, tables, written

FLIGHT ATTENDANT Summary Former police detective with 22 years of experience. Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations.  SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created the Internet forensic detective position to support all investigation types. Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year.  Developed a training program that increased liquor enforcement by 500%.  Implemented a GIS case tracking system.  Sustained a 100% conviction rate for assigned fraud cases. Experience Flight Attendant 10/2013 to Current Company Name City , State Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE  and AVENGE SEATTLE Personal Fitness Trainer 09/2011 to 10/2013 Company Name City , State Designed and conducted individualized fitness programs Developed and implemented an Access based database for programs and exercises for trainers. Fraud Detective 08/2005 to 09/2011 Company Name City , State Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations. Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data. Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate. Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards. Instructor in Emergency Vehicle Driving, Liquor Law Enforcement, and Field Training Officer. Enforcement Officer 12/2004 to 08/2005 Company Name City , State Managed enforcement and regulatory activities related to 300+ licensees. Conducted investigations ranging up to complex financial investigations of hidden owners. Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel. Firearms and Defensive Tactics Instructor Program Manager / Technician 08/2003 to 12/2004 Company Name City , State Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project. Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology. Senior Police Officer 11/1994 to 06/2002 Company Name City , State Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator. Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses. Developed a class for military style tactical planning at advanced SWAT courses. Member of Congressman Nethercutt's law enforcement advisory board.  Helped introduce a bill for state funding for body armor for less affluent, smaller departments. Deputy Sheriff 06/1989 to 11/1994 Company Name City , State SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member Commanding Officer 06/1985 to 06/1989 Company Name City , State Commanded a 143 man Military Police organization. Organized MP detachments based on mission requirements and commanded detachments once deployed. Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today. Participated in national level work group on low intensity conflicts in Washington DC.  Helped create OH-10 Manual on subject. Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC. Education Certification : Linguistic Statement Analysis Technique 2011 LSAT Institute City , State Certification : Preparing Digital Evidence for Court 2011 U.S. Department of Justice City Certification : Cell Phone Investigations 2011 National White Collar Crime Center City Select One : Various certifications: 2011 Washington State Criminal Justice Training Commission City , State Basic Law Enforcement Academy (Top graduate in academics and shooting) Basic and advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer and Instructor Development Investigation of Intellectual Property Crimes Emerging Trends in Financial Crimes and Identity Theft Investigating E-checks and ACH Fraud Transactions Social Networking: Investigative Tools and Techniques Certification : Techniques of Financial Investigation 2010 St. Petersburg College / DEA City , State Certification : Basic and Advanced Interrogations and Interviews 2009 John E. REID & Associates, Inc. City , State Certification : Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City , State Certification : Street Survival Seminar 1993 Calibre Press City , State Select One : Leadership, Management, and Field Courses United States Marine Corps City , State Officer Basic School (Top 5% of class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, and Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course) Bachelor of Arts : Criminology University of Washington City , State Recipient of NROTC scholarship Coursework in Criminal Justice, Criminology and Sociology Secretary of Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records,  tenacity, interrogation, interviewing,  high case closure rate MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA

PUBLIC RELATIONS INTERN Summary Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR *Strong experience working across multiple cross-office teams based in different continents *Versatile professional with successful track record in tech, B2B, social impact and consumer product *Strong experience working with Hootsuite., Sprout, and TrackMaven Skills Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote Experience Public Relations Intern 08/2017 to 09/2017 Company Name City , State Media Relations - UN Global Compact in house management during UNGA week, 09/18-22 - During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby. Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris. Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact, Toby Usnik - Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City. Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room. Managed media overview with details about UNGA media interview schedule, and overview of event. 07/2017 to Current Company Name City , State Digital Marketing - Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven. Using html. code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling. Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics- Extremely detailed oriented for member booking calendar for cowering part of the business. Detail and experience using Google Calendar and Evernote for events in art gallery part of co-work space. Marketing Intern 10/2017 to 04/2017 Company Name City , State Digital Marketing - Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents. Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas. Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter Weber Shandwick. Digital Media Intern 06/2017 to 12/2017 Company Name City , State Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms. Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and comments. Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam - Increased Honda's social media platforms and increased client exposure and followers. Managed the consumer research for Napster. Had weekly mailing list upkeep. Education and Training 2019 University of San Francisco Media 3.4 Bachelors of Fine Arts 2019 Communication University of San Francisco City , State High School Diploma 2013 American School of Recife City , Brazil 2012 IMG Academy City , State 2009 The American School of Leysin City , Switzerland Languages Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French Skills Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content

CHEF Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with 2 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights ServSafe certified Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Bilingual (English/Spanish) Accomplishments Successfully managed a kitchen staff of 7 employees during high volume dinner services for more than 350 diners each night. Experience Chef 02/2014 to 10/2014 Company Name City , State Reduced food costs by fifteen percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Prepared a variety of local and seasonal specialties which contributed to a 9 % boost in sales during the summer months. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Prep Cook 08/2013 to 12/2013 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Cook 02/2013 to 06/2013 Company Name City , State Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable lunches and dinners for diners. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Expert in final plate preparation with authentic presentation. Cook 06/2012 to 12/2012 Company Name City , State Season and cook food according to recipes or personal judgment and experience. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Prepare relishes and hors d'oeuvres. Bake breads, rolls, cakes, and pastries. Bake, roast, broil, and steam meats, fish, vegetables, and other foods. Turn or stir foods to ensure even cooking. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Prep Cook 09/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Portion, arrange, and garnish food, and serve food to waiters or patrons. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Prepare relishes and hors d'oeuvres. Cook 05/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Turn or stir foods to ensure even cooking. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Education Associate of Applied Science : Culinary Arts 2013 Hudson County Community College City , State , United States Culinary Arts Learned basic and advanced cooking techniques. Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Exceptional knife skills Excellent communication skills Working well as a team member

BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible for exhibiting value of the company's brand, through the delivery of expansion, recruitment, mobility, conflict resolution, and workforce management services and solutions with Store level managers with customers, employee, management, and vendors.  Skills Problem Solving Time Management POS and Inventory Training Internal Conflict Resolution Training and Development Marketing Budgets & Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS Proficient in software such as QuickBooks and Microsoft Office applications.  Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems. Experience January 2013 to Current Company Name City , State Business Development Regional Manager Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%. Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions. Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss. Responsible for marketing strategies and campaigns each quarter. Produce engaging online marketing campaigns and contests though the use of social media sites and search engines. Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint. Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Cross-trained and provided back-up support for multiple positions within the company. Spear headed a junior leadership program which increased employee retention. Tested and selected POS software that was implemented throughout the company. POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting. Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint. Assisted Customers with complaints or concerns about the service or product received. Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained. Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment. Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards. Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation. Drafted biweekly time sheets for over 20 executives and employees. January 2012 to January 2013 Company Name City , State Social Media and PR Manager Created a social media strategy that collaborates with marketing, PR and advertising campaigns. Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience. Monitored sites for customer service opportunities and initiate conversations on behalf of the client. Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies. Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns. Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic. Worked with advertisers and editors for timely and useable ad and article submissions. Partnered with each manager in each department to determine event budget and expenses. January 2011 to January 2013 Company Name City , State Teacher/Receptionist Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern. Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request. Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports that help minimize month end reporting for the leadership team. Education and Training May 2012 Arabia Mountain High School City , State High School Diploma Top 15% of my class 3.7 2017 Darton State College City , State Business Administration Associate of Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones

REGISTERED NURSE, SUPERVISOR Professional Objective Registered Nurse striving to deliver enthusiastic, quality and compassionate care to patients through independent judgment and collaborating with healthcare providers. All to achieve shared patient and facility goals. Education and Training December 23, 2011 Bachelor of Science : Nursing University of Maryland, Baltimore School of Nursing - City , State Nursing December 23, 2009 Associate of Science : Nursing Transfer Studies Anne Arundel Community College - City , State Nursing Transfer Studies August 2003 High School Diploma Broadneck High School - City , State June 9, 2007 Professional Experience 09/2013 to Current Registered Nurse, Supervisor Company Name - City , State 53 beds Oversee and delegate responsibilities to a 5 LVN, 4 RT and 4 CNA staff on a 53 bed sub-acute unit to insure proper adherence to facility policies and procedures. Perform complete comprehensive assessments on all admissions, re-admissions and current residents. Initiate, maintain and administer all intravenous therapies as ordered per facility protocol. Manage and monitor residents' skin conditions to prevent breakdown and provide complete wound care as needed. Relay any significant change of condition, laboratory work and client concerns to physician and responsible party. Advocate for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. Provide specialized care for residents status post varying degrees of complex surgical procedures including delicate respiratory issues such as tracheotomy and mechanical ventilation cares. Compose comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Manage daily schedule to ensure that unit is safely and appropriately staffed. Conduct team in-services to inform and educate staff on changes in company policies and/or address any recent concerns. 02/2015 to Current Registered Nurse Company Name - City , State Assist patients with healing and recovery after surgery. Lead an in-service regarding proper use of responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provide care for patients of different acuity levels ranging from medical-surgical to intensive care. Initiate and maintain cardiac drips, PCA pumps He/She communicates with the physician about changes in the patient's clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. 05/2012 to 08/2013 Registered Nurse Company Name - City , State Performed complete comprehensive assessments on all admissions, re-admissions and current residents. Reviewed clients' medical histories, test results and electronic medication administration records for safe dispensation of medications and care. Assisted residents with their activities of daily living. Provided specific and individualized care for adults, status post varying degrees of surgical procedures. Composed comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Advocated for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. 11/2009 to 05/2012 Radiology Transporter Company Name - City , State Verified correct client information and kindly and professionally interacted with each client before his/her radiology exam. Answered client questions about his/her particular health test. Securely transported patients safely and timely to and from the Emergency Department and their designated radiology examinations using wheelchairs or stretchers. 08/2007 to 01/2010 Fitness Center Monitor Company Name - City , State Monitored the Fitness Center and ensured that only students and faculty/staff members exercised in the gym. Organized and distributed athletic uniforms and equipment. Arlington Echo Outdoor Education Center Assistant - planting vegetation that is indigenous to Maryland and caring for animal tanks/habitats. Involved in various church activities at Cecil Memorial United Methodist Church including assisting the choreographer of the liturgical dance team, and donating and delivering packages to disadvantaged families throughout the community. Licenses Registered Nurse License: 848911 (exp. 12/2016), BLS (exp. 07/2017), ACLS (exp. 09/2016), Hospital Fire and Life Safety Card (exp. 1/2020), Critical Care Nursing Certified, Dysrhythmia Interpretation and Therapeutic Modalities Certified, IV Therapy Certified, Mechanical Ventilation Certified, and participated in several dementia and stroke training courses. Skill Highlights Microsoft Office including: Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Proficient in Internet Explorer, Firefox and Point Click Care. Skills CNA, client, clients, client interaction, Internet Explorer, Mechanical, medication administration, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, policies, radiology, research, teaching, Therapy, Ventilation, wound care

EXÉCUTIVE BANQUETTE SOUS CHEF Professional Summary Interested in: permanent full time, specialized in banquettes operations such as big and small events, ceremony's, massive functions, banquettes designs. High skilled baking, pastry's, roasting, cooking, grilling, cold larder etc, garnishing, tasting, customer service. Experienced on all sections, all type of venues, cuisines, food service. Over 14 years of experience in the hospitality industry. Major experience in events, functions, catering, weddings, conventions, corporate occasions etc. Accomplished Chef with strong combination of culinary experience and management skills. Experience in high pressure kitchen environment, ensuring that the standards of hygiene are maintained & improved where possible. Ensuring excellent standard of food consistency. Demonstrated continuous commitment to reducing food & labour costs. Trained employees in food preparation procedures in line with high end establishment standards. A fast learner, flexible, highly motivated, capable of operating independently or as a willing and supportive member of a team. Get the job done. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Motivated banquette sous chef offering over 13 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Skills Beautiful presentation of food Institutional and batch cooking Cake decorating expertise Strong attention to safe food handling procedures [Mediterranean ] cuisine expert Effective planner Extensive catering background Food presentation talent Hospitality and service industry background Menu marketing expertise Special events planning Staff training Skilled waitstaff Catering Inventory management systems Courteous and helpful Hotel operations and management Event planning and coordination POS systems Hospitality background Five-star hotel experience Resort experience Food and beverage services Natural leader Team building Skilled negotiator Work History exécutive Banquette sous chef 01/2012 to 06/2014 Company Name – City , State Reduced food costs by 18 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Promptly reported any maintenance and repair issues to Executive Chef. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries. Verified freshness of products upon delivery. Head-chef 01/2008 to 01/2012 Company Name – City , State Moulin Noir European bistro Running a busy café / bistro / restaurant. Catering. Serving over 600 meals daily. Reducing costs for the business. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Verified freshness of products upon delivery. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 15 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. sous Chef 01/2006 to 02/2008 Company Name – City , State Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Successfully reduced the restaurant's annual food and labor costs by 27 % through proper budgeting, scheduling and management of inventory. Verified freshness of products upon delivery. Expertly managed 43 staff and maintained appropriate staffing levels throughout shifts. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Executive chef Education Diploma : 2009 academia international - City , State Culinary Arts Certificate Coursework in Culinary and Restaurant Management Coursework in Hospitality Management Food Services Technology classes Basic Vocational Certificate: Bakery Assistant Basic Vocational Certificate: Lead Baker Basic Vocational Certificate: First Cook Coursework in Professional Cooking and Baking Coursework in Hotel Management and Restaurant Food Service Coursework in Hotel Administration Coursework in Business Administration and Management Culinary Arts coursework Hotel and Restaurant Administration coursework Coursework in Sales and Marketing Management Food Systems Management coursework Certified Nutrition Consultant Personal Training certificate Advanced coursework in Food Systems Management Extensively trained in Pediatric Feeding and Nutrition Hospitality Management, hotels, tourism and food services. specialization in commercial cookery, Academia International Melbourne, Australia. certificate 4 & 5. OH&S Short course in - Food Garnishing -Specialty Knives Banquet interior design, major in business and private conventions. Responsible service of alcohol Australia certificate (RSA) : 1 2004 Shalon Secondary College - City Skills Fluent in English, Hebrew, interior design, Languages, letters, organizing, speaker, quality, requirement, strategy, trainer, written Additional Information Schedule Create and implement menus Liaise with suppliers Work within budgeted guidelines Select, train and motivate the kitchen brigade Ensure profitability Oversee all aspects of food preparation and production in the outlets An innovative and logical thinker, with a sharp cooking mind Excellent interpersonal and communication skills, complementing the ability to build relationships across cultural boundaries Good organizational and time management skills, able to prioritize multiple tasks and meet deadlines Ambitious and focused with a 'can do' attitude, and a strong work ethic Interests Swimming, tennis, gym, travel, cooking & exploring new cuisines Music & writing

LEVEL 2 CRITICAL PLATFORM SUPPORT ENGINEER Career Overview Over 7+ years of IT experience specializing in CLOUD/Aix/LINUX/Solaris and WINDOWS Administration in Production Support of various systems on AIX 5, 6.1, Linux (RedHat and SUSE). Strong background knowledge of Networking concepts and experience in Network Administration & Troubleshooting on AIX based systems. Experience in installation, configuration, tuning, security, backup, recovery and upgrades of IBM AIX. Experience in Installation and configuration on IBM System P p690/p650, p5-570, p5-550,p5-55A and p6-570, RS-6000 Servers. Experience in installation and configuration of Virtual I/O Server (VIOS) (1.5 and 2.1). Experienced in AIX Migration Installation, Preservation Installation and Complete Overwrite Installation using CDROM and configuring NIM Server. Strong knowledge and experience in Logical Volume Management (LVM), Storage and Disk Management Configured HACMP 4.x/5.x to monitor, disaster recovery, detect and react to failure events, allowing the system to stay available during random, unexpected software problems and also configured to react to system events. Experienced in Infrastructure & Support team as Linux/Cloud/ Administrator. Hands on experience on Cloud Computing. Administering all the RHEL, RHEV and open stack cloud computing. Familiar with designing high level architecture for implementation of Hybrid Cloud. Experienced in doing capacity planning for new AIX environments. Knowledge on AWS OpsWorks. Implementation and Administration of DHCP, NFS and NIS on AIX. Good understanding of error logging subsystem and performance monitoring tools like vmstat, iostat, and netstat on AIX 5L. Familiar with Tivoli Storage Manager (TSM) for backup automation with policies configuration for Web based databases, setup consisted of server and client backup with progressive backup methodology Expert in configuring a TCP/IP network on AIX, adding network routes and debugging network related issues. Expertise in shell (korn) scripting and familiar with PERL. Excellent in troubleshooting and Maintaining AIX and Patching. Expertise in SMIT, LVM, Mirroring, Paging Space management, job scheduling, Performance monitoring, Error logging, Diagnostics, and Fine-tuning. Experience performing problem analysis along with recommending and implementing preventive techniques. Experience in writing Technical documentation. Provided 24X7 support to ensure round the clock availability. Team player with excellent communication and inter-personal skills. Skill Highlights Technical Skills: Operating Systems: IBM AIX (v5.3, v6.1, v7.1) Redhat Linux (v6.2,7.2,Enterprise Linux) Oracle-Solaris 10 Hardware: IBM Blade server, HMC, HP ILO, DELL IDRAC. Vsphere 5.0 Application Server: AWS EC2,NIM, Apache, HACMP clustering, DNS, NIS, NFS, Websphere Application Server 6.x/5.x, Websphere Portal server, Windows 2000/2003 Active Directory, Microsoft IIS Server4/5, SSL, Distribution Server. Tools: Nagios, Tivoli, Teradata MSM, HUBEQ, ITSM, Peregrine, SSO, EURC, MQ, EMS Tibco, Sharepoint. Professional Experience 02/2014 to Current Level 2 Critical Platform Support Engineer Company Name － City , State Day to Day System Administration and Monitoring in an environment of 1800+ servers that includes CLOUD, WINDOWS and UNIX/LINUX (HPUX, AIX, LINUX, SOLARIS) envirionments, questions and problems via telephone, FAX, and email. Researched the data base for known problems or tested the customers problem on a test system in the same environment. Aided customer in resolving their problem. Applying monthly Patches on Windows as well as Unix boxes using HPSA (HP Server Automation) Tool. Hands on experience on Amazon EC2 web services. Familiar with Identity Management, Access Control and other security aspects on cloud. Experience on Hybrid cloud operations and management. Hands on experience on working with VPC & VPN concepts in cloud. Familiar with Amazon SimpleDB web service that is used for indexing and querying the data. Hands on Experience with different components used in AWS like Amazon S3, Amazon SQS, Amazon SimpleDB and Amazon EC2. Administering all the RHEL , RHEV and open stack cloud computing. Familiar with designing high level architecture for implementation of Hybrid Cloud. Responsible for submitting the requests for opening the ports to the Cloud servers. Created 50 EC2 instances for a POC effort and maintained them. Procured S3 storage servers. Build, Configure and Install Red Hat Linux 5/6, OS on physical and virtual servers. Working on mission critical applications and Middleware tools that includes IBM Websphere MQ, Weblogic, Tibco EMS. Monitoring and Troubleshooting applications and messaging queues alerts. Active as an On call Resource for Windows and Unix Boxes in case of P1s and P2s or failure of hardware. Responsible for coordinating with vendors like HP, IBM, Microsoft, Symantec, Oracle and RedHat for hardware replacement and troubleshootings. Monitoring and Troubleshooting of various services like DNS, Domain Controllers, IIS and Application Services etc. Monitoring and Troubleshooting LAN and WAN. Monitoring user and Databases in SQL Server and monitoring backup and replication of SQL and Oracle Databases. Installation, configuration and administration of Windows/Unix/Linux servers. Maintain and Manage various services running in the environment which included IIS, apache web server, Tomcat, Oracle Databases, Sybase and DB2. Working on Veritas Cluster Server and assisting and coordinating with Application and Middleware teams for timely changes using ITSM tool. Providing Breakfix support for all the systems and OS using HP Service Manager. 02/2013 to 01/2014 Terradata Multi System Manager Company Name － City , State Columbus, Ohio/Chicago, IL Feb 2013 - Jan 2014 Level 2 Unix Engineer Providing Production Supoort Engineer for over 45000 SERVERS of AIX/LINUX/SOLARIS. Working on wide range of softwares, utilities, applications and protocols that includes Oracle Database, Websphere, Apache, Tomcat, Netcool backup, TMSM Client (Terradata Multi System Manager). SSH, SSL, TCP Wrappers, Tripwire. Working on ITSM Change management to upgrade and update Applications as well as Operating Systems. Providing breakfix support on Peregrine Tickets system for Operating System as well as Applications. Mainly responsible for DR Events for backing up and updating Prod Servers. Very good experience with GPFS, SRDF setup as well as Linux, Solaris and AIX clustering. Working on VCS (Veritas Cluster Server) and AIX HACMP. Working on HP ILO (integrated light out), Dell Idrac, IBM HMC web consoles. Hands on experience in VMware and Vsphere 5.0. Installed and Configured Solaris 10 by using Jumpstart server(Jet server) and also installed and configured Linux by using Kickstart server. Involved User Administration (creating user account , password and set the password) on Red hat Linux and Solaris. Involved in Sudo , Batch Job Administrations (cron & at)and Send mail configuration Creating File system by using Veritas Volume Manager and Solaris volume manager and LVM Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade and Redhat Linux 4.5 to 5.0 Involved in Upgrading Veritas Volume Manager from 4.0 to 5.0 Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment. Responsible for day-to-day systems administration tasks in Solaris and Linux. Creating and growing Filesystem by using Veritas Volume Manager and Solaris volume manager and CFS file systems. Installed and configured Ldoms in Sun T series. InstalledPatches and Packages on Linux (Red Hat) servers and created filesystems by using LVM. Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade. Involved in Upgrading Veritas Volume Manager from 3.5 to 4.0 Installed and configured Media server, Master server and Clients by using NetBackup. Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment. Configured NFS servers on using NetApp. Worked on Backup and restore requests by using NetBackup. Responsible for creating user accounts and setup new workstations. Involved in monitoring and troubleshooting network issues. 01/2012 to 01/2013 AIX/HP-UX Administrator Company Name － City , State Practical experience with installation, configuration, upgrade and administration of IBM pSeries and Power5 servers on various levels of AIX 5.2, 5.3, 6.1, 7.1 and HP-UX 11.3 Responsible for Administration, Installation, Upgrading, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance monitoring and Fine-tuning of AIX and HP-UX systems on different oslevels. Configuration of NIM Master, NIM slaves and nodes installation through NIM. Supporting a major initiative to migrate SAN storage utilized by HP-UX and AIX servers (typically large Oracle data bases, web and application servers) across several EMC DMX arrays onto EMC VMAX array. Participate in planning sessions to build LPARs and migrate applications. Build LPARs and support application migration activities following build and security standards. Support the collection of performance data via a predefined centralized collection methodology specified by IBM. Work with DBAs on installation of Oracle, restoration and performance tuning. Remediate any security issues uncovered by vulnerability scans. Installation configuration and testing of VIO Server with AIX 5.3, 6.1 on client LPAR's on 550, 570 and p590, p595 model and using NPIV. Installed and maintained IBM Tivoli Storage Manager (TSM) for Backups and data storage. Aid in the installation or consolidation of applications, developing system administration scripts, planning version release upgrades and patches, security administration. Working various shifts, including weekends, based on the business requirements for off hour's downtime during migrations. Configured backup/archive policies using backup utility and mksysb images of root volume group to meet data archiving requirements and disaster recovery readiness. Responsible for administration and troubleshooting 4 node HACMP cluster on which ORACLE RAC was installed and containing 34 TB of EMC SAN storage. Performing System Storage management/LVM tasks like creating volume groups, PV's, LV's and jfs/jfs2 File systems, mirroring, and mounting file systems. Monitoring, troubleshooting, supporting and fix operating system and hardware problems on several versions of UNIX systems. Generated reports to show the trends of resource utilization user/CPU/network load/memory. Document UNIX configurations for hand-off to production support team. Attending meetings and analyzing information obtained from management to conceptualize and define operational problems. Experience in upgrading HMC. Assisted other Unix administrators when help was needed (i.e., creating UNIX accounts, writing scripts to perform system administrator functions, responding to trouble tickets, etc). Coordinated server maintenance through a well-defined change control process including after hours and weekend (Sunday) work as necessary to support systems. Performed Firmware level upgrades for the Ethernet/fibre card adapters. Installation of patches, APARS, Security fixes, packages on AIX servers. 01/2011 to 12/2011 AIX/Linux Administrator Company Name － City , State Responsible for maintaining and administering 100 production IBM pSeries AIX 5.3/6.1 servers. Giving the Level 2/3 support and assisting the team members in fixing/troubleshooting the AIX software problems. Performed IBM AIX 5.3/6.1 System installation and configuration, problem determination, solutions design and implementation, maintenance, performance tuning, disk mirroring using LVM, backup, disaster recovery, trouble shooting and user management. Setting up NIM master server and clients for New & Complete Overwrite/Migration Installation management using alternate disk installation method. Performed AIX Migration of AIX 5.2 to 5.3 and 6.1 on Power7 p-770/750, p6 p570/550 and p5 p550/520/505s Servers & hardware Migration from one hardware to another in a Virtualized environment. Installed and Configured Dual VIOS 2.1.Created Virtual SCSI server and client adapters. Created Shared Ethernet adapter (SEA) with Control Channel adapter and the SEA Failover. Mapped the disks from the SAN to the VIO clients through VIO servers. Performed VIOS Migration from VIOS 1.3/1.5 to 1.5/2.1 and VIOS 2.1 to 2.2 Upgrades. Planned & Executed Migration of HACMP 5.4 to HACMP 5.5 using Node-by-Node migration without changing the cluster setup, Configured disk heart beat for the HACMP cluster, Dynamically added removed resource groups in a HA cluster. Installed software using Installp applying PTFs, Microcodes, updating PMRs, downloading Filesets, ODM, LVM and Disk Management. Responsible for analyzing vendor security patch notifications and applying the security patches Quarterly. Performed the daily system administration tasks like managing system resources, writing scripts, and end users support, operations and security. Performed routine checks on nodes by monitoring syslogs and error logs for system and hardware errors. Extensively used LVM - created VGs, LVs, FSs and disk mirroring for IBM p-series servers. Installed and configured the SAN LUN under the Multipath software Hitachi HDLM and IBM MPIO. Installed and configured IBM Tivoli Network Storage Manager (TSM) client & Server software backup and recovery solutions. Configuration and Administration of DNS, NFS, DHCP, FTP, Samba Servers and clients. Security layers like SSL, SSH, HTTPS, SFTP. Updated documentation of all the Servers and the installed applications and patches. Providing 24X7 On-call Production and Customer Support including trouble shooting problems related to IBM AIX pSeries servers. 01/2009 to 11/2010 AIX/Linux Administrator Company Name － City , State Working in 100+ IBM servers Environment such as IBM RS/6000, p670, p5-570, p5-595 servers running AIX 4.3.3, 5.1, 5.2 and 5.3 Setup and configured TCP/IP network on LINUX and AIX. Working with implementation team of high availability cluster on IBM RS/6000 platform (HACMP for AIX) Creating LPARS and configuration of DLPAR scripts for load sharing Installation and configuration of network services such as NFS, NIS and DNS Server Adding physical volumes, creation Volume groups, File systems, Storage allocation, cron jobs, maintenance levels upgrades and applied Fixes for AIX 5.x Configuring volume groups and logical volumes, extending logical volumes for file system growth using Logical Volume Manager (LVM) commands Working in the migration team for migration from AIX 4.3.3, 5.1 to 5.2 and 5.3. Configuring backup/archive policies using Tivoli Storage Manager Modifying Korn and Bourne shell scripts to automate administration tasks like customizing user environment and performance monitoring. Performing routine checks on nodes by monitoring syslogs and errorlogs for system and hardware errors. Setup cron jobs schedules for various backup and monitoring tasks. supported with enterprise backups using Veritas Nebackup version 4.5 Installing, configuring and administrating Websphere Application Server 4.x/5.0 Installation/Administration of TCP/IP, NIS/NIS+, NFS, DNS, NTP, Auto mounts, Send mail and Print servers as per the client's requirement. Performing extensive Logical Volume Management (LVM) tasks. Installing and configuring SUDO for users to access the root privileges. Installing application connectivity software to enable IBM print services. Configuring and administrating firewall rules, including the use of SNORT, NMAP to effectively monitor system files, port security, and network traffic activity coming through the firewall. Developing Korn and Bash shell-scripts to automate routine activities. Installing and setting up Oracle9i on Linux for the development team. 09/2007 to 11/2008 UNIX/AIX Linux System Engineer Company Name － City , State Data center support for AIX (5.3/6.1)/Linux (red-hat enterprise (4/5) ) platforms Monitoring TIBCO, Java and Oracle application running on UNIX server Analyzing the issues with the application and perform action to fix it, by interacting responsible person's Administration, Troubleshooting and monitoring AIX /Linux servers running business critical application like WEBSPHERE(WAS) 6.x,/7.x IBM DB2, oracle10g/11g, Apache TOMCAT, JBOSS, ORACLEAPP, Blade logic & JAVA Responsible for designing, Implementing disaster recovery planning and policies in VIO sever (Aix 5.3/ 6.1) and VMWARE (Redhat Linux) environment Closely working with application teams on ORACLE, WEBSPHERE, JAVA, JBOSS, Apache Tomcat and XML Applying the Security patches and doing all the change management Managing legato net backup and TSM storage server Responsible for managing Cisco, hp router, switches and terminal server Perform migration from AIX 5.3 TO 6.1 and LINUX REDHAT ES 4.0 TO 5.0 Responsible for building Testing, development and production server Supporting Linux RedHat in High Availability web environment Prepare documentation for all procedures and actions Developed KSH, AWK, SED & PERL scripts to perform automatic administration tasks Design, Implement, and maintain multiple, 570,595 DLPARs, virtualization input output server (VIOS) using HMC Hands on experience with VMware ESX, Virtual Center Server & VM cloning in a SAN environment Ensuring systems security and data recovery is always maintained. Setup and maintenance of several EMC Clariion, VMAX array, symmentix storage server(CX300/CX700 and many more ), IBM and NETAPPs storage Configuring and Administrating NIM, NFS, NIS &LDAP server Managing AIX, Redhat Linux logical volume manager (LVM) and veritas volume manager (VXVM(/4.x/5.x)) Installed SSH and IPsec on 2600 server as well as upgrades EMC power path Responsible for maintain Disaster Recover procedure and Policies Working as team lead on many project Installation third party application on LINUX /IBM boxes using NFS and NIM Installing, configuring and troubleshooting HACMP cluster in production environment Monitor hardware and software using customize tool which develop by Comverse 7 x 24 support to an engineering/programming community of 100+ users on customer site Education B .S : Computer Science B .S (Computer Science ) Certifications CFS RAC FSs Skills Aix, Security, Linux, Hacmp, Veritas, Websphere, Maintenance, Network File System, Nfs, Oracle, Unix, Systems Administration, Dns, Veritas Volume Manager, Volume Manager, File, File Systems, Tivoli, Apache, Engineer, Tomcat, System Administration, Disaster Recovery, San, Storage Area Network, Tsm, Access, Nis, Backups, Lpars, Tivoli Storage Manager, Tcp, Db2, Tibco, Emc, Emc Vmax, Testing, Vmax, Cluster Server, Operations, Red Hat, Solaris, Veritas Cluster Server, Change Management, Vmware, Documentation, Ethernet, Performance Tuning, Pseries, Clients, Ssl, Application Server, Bash, Bourne Shell, Dns Server, Firewall, Korn, Nmap, Rs/6000, Shell Scripts, Snort, Tcp/ip, Access Control, Amazon Ec2, Amazon Elastic Compute Cloud, Amazon S3, Amazon Simple Queue Service, Amazon Simple Storage Service, Amazon Sqs, Architecture, Aws, Databases, Ec2, Identity Management, Iis, Internet Information Services, Lan, Middleware, Ms Sql Server, Replication, Sql, Sql Server, Sybase, Symantec, Telephone, Unix/linux, Vpn, Web Server, Web Services, Weblogic, Awk, Cisco, Clariion, Cloning, Data Center, Data Recovery, Disaster Recovery Planning, Emc Clariion, Emc Power Path, Internet Protocol Security, Ipsec, Java, Jboss, Ksh, Legato, Net Backup, Perl, Power Path, Production Environment, Recovery Planning, Router, Sed, Systems Security, Team Lead, Terminal Server, Unix/aix, Veritas Net Backup, Virtual Machine, Virtualization, Vm, Xml, Archiving, Business Requirements, Change Control, Collection, Data Archiving, Dmx, Emc Dmx, Firmware, Hp-ux, Jfs, Migrations, Resource Utilization, Security Administration, Storage Management, Trouble Tickets, Ux, Accounts And, Clustering, Database, Emc Srdf, Netapp, Netbackup, Netcool, Peregrine, Srdf, Sun, Tripwire, Workstations, Customer Support, Dhcp, Ftp, Msvc, Network Storage, Odm, Scsi, Secure File Transfer Protocol, Sftp, Solutions, System Installation, Active Directory, Capacity Planning, Job Scheduling, Logging, Microsoft Sharepoint, Microsoft Windows, Msm, Nagios, Network Administration, Networking, Scheduling, Scripting, Sharepoint, Single Sign On, Sso, Switch Capacity, Team Player, Technical Documentation, Teradata, Web Based, Windows 2000, Writing Technical

DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations

CEO / PRESIDENT Executive Profile Senior marketing executive experienced in the music, sports and entertainment industry with an ability to build market presence. Track record of accelerating growth by creating and executing integrated marketing and strategic marketing programs that improved visibility, sales, and account base. Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing & Advertising - Print, Broadcast, Web / Internet Leadership/Team Building Brand Image Development & Management Promotions & PR Management Vendor & Sponsor Negotiations Market Research & Competitive Analysis Skill Highlights Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing & Advertising - Print, Broadcast, Web Leadership/Team Building Brand Image Development & Management Promotions & PR Management Vendor & Sponsor Negotiations Market Research & Competitive Analysis Core Accomplishments Successfully developed products from the ground up to produce substantial revenue growth. Launched successful marketing initiatives for new clothing lines with first year sales ranging between $1.8 M - $15M in sales Collaborated and worked with record labels in accomplishing sales of over 100 M album and singles sold Expert management capabilities include strategic planning, P& L accountability, budgeting and supervision. Forged innovative partnerships with businesses, sports & music agents through joint-development alliances. Highly profit-oriented; committed to increasing efficiency, and maximizing the contributions of each employee. A record of success managing advertisement agencies, sports and music agents to achieve record success with marketing initiatives. Achieving $10 M in retail sales for Artist ? rapper T.I's Akoo Brand during first year of business Professional Experience January 2011 to Current Company Name City , State CEO / President A full service branding / marketing consultant company who's goals and objectives are to achieve the highest standards possible in everything that we do. We are committed to Our goals and priorities which are to offer a service that enable Our clients / brands the best opportunities to increase their business while simultaneously reaching their goals. We approach all clients projects with a high level of competitive creativity and flair as well as to service Our clients at the highest professional level. January 2011 to Current Company Name City , State Creative Director/ Owner Successfully developed products from the ground up to produce substantial revenue growth. Launched successful marketing initiatives for new clothing lines & music album releases. Expert management capabilities include strategic planning, P& L accountability, budgeting and supervision. Forged innovative partnerships with businesses, sports & music agents through joint-development alliances. Highly profit-oriented; committed to increasing efficiency, and maximizing the contributions of each employee. A record of success managing advertisement agencies, sports and music agents to achieve record success with strategic marketing plans and initiatives Responsible for daily operations of company Implemented marketing strategies and special event planning for the clothing line. Collaborated with marketing / public relations agencies to secure strategic partnerships with artist , record labels etc to secure product placement / endorsement opportunities for brand exposure Managed a national sales team of 8 ( 5 sales representatives 3 sales assistants) Negotiated advertising rates and placed advertising with prime print media outlets, websites and blogs Led all marketing efforts ensuring company consistently surpassed sales goals. Collaborate with sales to build and execute effective retail marketing plans to build exposure at brick and mortar locations and popular on line retailers Liaison between manufacturing company and factories to insure proper manufacturing and distribution of the brand /product. April 2009 to June 2011 Company Name City , State Executive Brand Consultant / Brand Manager Kemistre 8 / Oved Apparel Group Provided marketing / strategic planning for Oved Apparel brand Akademiks , PRPS/PRPS Goods , Parish Nation , Born Fly Co Developed effective social media marketing campaigns for brands by developing partnerships with fashion/lifestyle bloggers , stylist & fashion editors. Formed strategic partnerships with artist, managers, athletes & trendsetting personalities to secure product placement and/or endorsement opportunities to secure more exposure Collaborated with sales & retail partners to develop effective and strategic retail marketing plans to drive customer and sales traffic Researched & worked with design team on product development and trend analysis in planning collections for brands. January 2004 to August 2009 Company Name City , State Vice President of Marketing Provided marketing and business leadership focusing on industry verticals; Delivered immediate impact through successful strategic partnerships and vigorous market development exceeding projected sales of $8M, producing $15M. Successfully oversaw and increased brand awareness for five brands including Akoo, & Play Cloths Personally secured a clothing deal for AKOO brand with actor and rap star T.I. projected to produce 10M in sales in first year of business. Manages the relationship with sports agents, athletes, artists, music and fashion executives to execute successful advertising and media projects. Played a key role in identifying and developing new relationships and/or partnerships with notable business entities and community leaders. Credited with being highly successful in accessing and negotiating local and national media opportunities. Effectively assists sales with product placement recommendations and acquiring key influencer accounts leading to overall sales growth. Develops tactical marketing plans to support overall system-wide sales plans. Collaborated with Creative Director on trend analysis for collection. Researched and worked with production / design team on product development and quality control issues. January 2001 to December 2004 Company Name City , State Vice President of Marketing Brand partnerships include famous artist and tastemakers including MIA, Kid Sister, DJ Clue , JadaKiss ,Keyshia Cole & Allen Iverson , Developed and implemented marketing plans with a staff of 5 to develop brand awareness for the Akademiks Clothing Company which led to becoming the 3rd top selling urban clothing line in its first year. Explored and followed-up on leads and marketing opportunities in across the country. Researched and developed Co-op retail marketing programs with retailers nationwide. Leveraged music, entertainment, and sports relationships to promote the Akademiks brand. Identified and coordinated with notable fashion stylist to achieve strategic product placement opportunities. Developed first major ad campaign for an urban collection featuring multi platinum artists JadaKiss, Fabolous, and DJ Clue Instrumental in projected first year sales of $9 million dollars Sponsor For major radio marketing convention The Mix Show Power Summit In South Beach , Miami February 1998 to July 2001 Company Name City , State East Coast Dir. of Radio Marketing & Promotions Accountable for securing radio play and exposure for all Interscope artist including JadaKiss, Eminem Gwen Stefani 50 cent Critical part the successful album sales of co-venture labels such as Ruff Ryder Ent. Shady Records , Aftermath Records & developing new artist/ label TDE & Kendrick Lamar Instrumental in the album sales of various Interscope Records artist such as Dr. Dre,BEP ( Black Eyes Peas / Wil. I. AM , Fergie ) Created new revenue streams through co branding opportunities with other Lifestyle Brands. Planned and implemented marketing and promotional strategies for artists and joint ventures to increase sales. Increased airplay of Arista artists by creating relationships with Regional Directors of Promotion in each market. Proposed various actions which lead to improving the health and profitability of the company. Orchestrated domestic and international promotional radio tours for artists. Conducted Sales research with retail outlets. Maintained quarterly departmental budgets, financial statements, and a staff of 20 people. Developed effective strategic marketing plans that contributed to platinum sales of all Interscope Records Artist A&R Consulting : Effectively connecting writers and producers with artist and labels March 1994 to July 1998 Company Name City , State Sr National Director of Marketing Created innovative business solutions through applying leading-edge marketing plans, leading to record breaking record sales of various artists. 100 Million records sold worldwide) Played a critical part the successful album sales of co-venture labels such as Bad Boy and LaFace. Spearhead strategic marketing plans to secure radio airplay on major radio outlets and formats Managed nationwide college radio rep team ( 20 college reps nationwide) to secure exposure for artist at college radio and campuses Instrumental in the album sales of various Arista artists including Whitney Houston, Tony Braxton, and Usher. Planned and implemented marketing and promotional strategies for artists and joint ventures to increase sales. Increased airplay of Arista artists by creating relationships with Regional Directors of Promotion in each market. Proposed various actions which lead to improving the health and profitability of the company. Orchestrated domestic and international promotional radio tours for artists. Conducted Soundscan research with retail outlets. Maintained quarterly departmental budgets, financial statements, and a staff of 20 people. Developed effective strategic marketing plans that contributed to one of Arista's most successful years in the labels history ( $ 365 Million in one year ). Education 1996 Binghamton University City , State , Broome Marketing / Business Admin Bachelor of Science Skills advertising, branding / marketing, budgeting, budgets, business solutions, competitive, consultant, creativity, Creative Director, , communications, edge, event planning, fashion, financial statements, leadership, Design ,Director, marketing analysis ,operation management, marketing plans, marketing strategies, marketing, retail marketing , market development, negotiating, multi media, product development, producing, profit, Promotion, public relations, quality control, radio, research, retail, selling, sales, sales plans, strategic, strategic marketing, social media marketing ,strategic planning, , supervision, trends, websites, event planning ,

PR & EVENT MANAGER Summary Experienced creative marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media and PR management with expertise in identifying emerging market trends. Experience PR & Event Manager Jan 2015 to Current Company Name － City , State Coordinate all public relations activities. Manage social media platforms to engage audiences across traditional and new media. Research influencers and initiate collaborations. Develop a marketing communications plan including event strategy, sponsorship budget, and goals. Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis. Coordinate details of events such as venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc. Social Media Consultant Apr 2017 to Current Company Name － City , State Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Moderate all user-generated content in line with the moderation policy for each community. Create original content. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. PR & Social Media Manager Jan 2013 to Jan 2017 Company Name － City , State Develop a follow growth strategy for social media. ex: 180k followers in 2013 vs 2.2m followers in 2017 on our Instagram) --Manage PR & Social Media Coordinators from 20 international regions and make sure their follower growth rate is constantly increasing. Manage the brand's Social Media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop a marketing communications plan including strategy, goals, budget and tactics & a media relations strategy, seeking high-level placements in print, broadcast and online media. Research top influencers, competitors, and trends. Plan and execute events, influencer marketing, celebrity outreach, media monitoring, and product placement for social uses. Create timely and engaging content optimized for platform used and intended audience. Scout and photograph influencers and models to feature on social media to create new contents. Monitor sites for customer service opportunities. Analyze and report social media actions on a weekly basis for successes and new opportunities. Create engaging and professional visuals that reflect the brand. Stay current with PR & social media trends and tools. Attend networking and educational events. Review marketing analytics weekly to make informed decisions going forward surrounding social campaigns, influencers, messaging, etc. Media Specialist Mar 2017 to Oct 2017 Company Name － City , State Develop weekly social & influencer programming across accounts. Manage local and international account managers to produce all imagery, tags and captions, and make edits as needed for each account and planned post. Identify tastemakers in the social communities as they relate to the brand and build partnerships with brand advocates, influencers, and other creatives. Ensure Paid Social campaigns are set-up and properly QA'd. Curate and grow social images on website, ensuring that page is updated daily with shoppable user generated content. Ensure that all PR/social content and copy is brand appropriate, accurate and appropriately labeled. Engage with community and influencers on social channels via liking, commenting, and regramming imagery. Report on performance and growth on weekly and monthly basis. Support aligning domestic agencies to create and execute an year-long strategy, including events, to increase brand awareness. Work to ensure media placements increase sales. Media Manager Oct 2017 to Current Company Name － City , State Manage media inquiries and interview requests. Create content for press releases, byline articles and keynote presentations. Build relationships with thought leaders to grow industry awareness. Manager social media accounts with over 6 million followers total. Work with celebrities and stylists to increase revenue. Monitor SEO and web traffic metrics. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Stay up-to-date with current technologies and trends in social media, design tools and applications. Design and implement social media strategy to align with business goals. Set specific objectives and report on ROI. Education and Training Bachelor of Arts , International Studies 2013 Queen's University － City , State , Canada International Studies Skills Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms

FOOD SERVER Summary I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software.   Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math and language skills Excellent multi-tasker Conversant in SpanishDelivers exceptional customer service Comfortable standing for long time periods Neat, clean and professional appearance Cash handling Reliable and punctual Accomplishments 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise. 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of " Crew Trainer ". Duties included training all new wait-staff employees on company procedures and proper customer service. Experience Food Server Company Name － City , State 2000 - 2003   Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Properly portioned and packaged take-out foods for customers. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Housekeeping Company Name － City , State 2004 - 2005   Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. Cashier Company Name － City , State 1998 - 2000   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team. Media Arts Tutor Company Name － City , State 2013 - 2014   Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Crew Trainer & Graveyard Server Company Name － City , State 2003 - 2004   Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Graveyard Food Server & Supervisor Company Name － City , State 2006 - 2007   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Recorded the shift books accurately and professionally on a nightly basis. Followed all established restaurant practices and procedures. Communicated clearly and positively with co-workers and management. Casino Runner Company Name － City , State 2005 - 2006   Educated customers on game rules and mathematical probabilities of various wagers. Oversaw cage operations for casino. Took and paid bets and retrieved cards. Recorded customer beverage orders and repeated them back in a clear, understandable manner. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Processed cash advances on credit cards. Promptly reported complaints to a member of the management team. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Properly portioned and packaged take-out foods for customers. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Followed all established restaurant practices and procedures. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Education Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type

ACCOUNTANT Summary Experienced, detail-oriented Accountant who effectively manages multiple projects, and possesses superior organizational and communication skills is seeking a challenging position. Skills Billing and Collections MS Office Suite Accounts Payable Accounting software Accounts Receivable Written and Verbal Communication Skills Job Costing Journal entries Reconciliations Pivot Tables Notary Commissioned Experience Accountant Sep 2012 to Current Company Name － City , State Promoted from Account Clerk to Accountant. Performs General Ledger reconciliation. Trains new employees on accounting principles and company procedures. Creates periodic reports comparing budgeted costs to actual costs. Weekly draw down cash from the State of Missouri utilizing the Financial Reporting System. Facilitates Accounts Receivable, including billing and collections. Processes Accounts Payable using Sage software. Manages many budgets for several grants, awards and contracts. Documents fiscal procedures and revises SLATE's fiscal manual as needed. Forecasting for several programs and departments as requested. Administrative Assistant Jun 2006 to Jun 2011 Company Name － City , State Managed office supplies, vendors, organization and upkeep. Cash management for various projects. Managed school picture program. Managed parking tag program. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Facilitated the changes to the student handbook each year. Implemented the staff and student ID program. Accounting Manager May 2005 to Jun 2006 Company Name － City , State Processed and reconciled Accounts Payable. Processed and reconciled Accounts Receivable including deposits. Facilitated all Billing and Collections. Maintained integrity of general ledger, including the chart of accounts. Filed tax returns and prepared governmental reports in compliance with strict standards. Generated financial statements and facilitated account closing procedures each month. Analyzed and researched accounting issues to improve accounting operations procedures. Performed cost analysis as needed. Administrative Assistant And Billing Specialist Jan 1997 to May 2004 Company Name － City , State Accurately performed billing for three departments. Facilitated collections for all delinquent accounts. Set up new accounts including credit requests. Created account merge and billing process for IESI after they bought several small companies, facilitating a smooth merge of all companies. Performed complete payroll including payroll taxes. Managed the accounts payable and accounts receivable. Reconciliation of vendor statements. Education and Training Associate of Applied Science , Accounting St. Louis Community College － City , State Accounting Honors Project Completed in Financial Accounting Skills accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written

SUPERVISOR Summary I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government "Secret Security Clearance". Experience January 2004 to January 2012 Company Name City , State Supervisor Worked on F/A-18C. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Applied or retouched paint, using brush. Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment. Regulated controls on equipment to cure and dry paint or other coatings. Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting. Mainly worked on Aluminum metals. Respirator qualified. Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop. January 2012 to Current Company Name City , State Administration Clerk Prepare, type, and route correspondence and reports. Organize and maintain files. Recieve office visits and handle telephone communications. Operate computers, word processing, and duplicating documents. Maintain records and other official publications. October 2013 to June 2014 Company Name City , State Aircraft Worker Worked on P-3s, T-34s, T-44s, and F/A-18s. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas. November 2014 to March 2015 Company Name City , State Aircraft Painter Worked on Boeing 737 - 777 and Airbus 320. Masked and covered surfaces not to be painted. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards. April 2015 to October 2015 Company Name City , State Aircraft Painter Worked on Airbus 319 & 320. Masked and covered surfaces not to be painted. Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Education Florida State College of Jacksonville City , State Aircraft Coating Technician Certificate *Intern Hours; 148 hours with Associated Painters Tulsa Welding School City , State Welding Certificate Job-Related Training Interests Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Additional Information Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK "http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"&HYPERLINK "http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope) Foundation Skills blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing

COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service.  Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency, meticulous attention to detail, strong problem solving, and customer service were required skills needed as an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis, and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist  Worked for RE/MAX as an entry level receptionist. Daily responsibilities included:  Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations

ACCOUNTANT Summary General accounting procedures ***Accounts Payables * Costing ** Billing & Accounts Receivables * Cash Management * Bank Reconciliation ***Payroll Management * Finalisation of accounts up to Balance Sheet * Accounting Reports Management * Knowledge of L/C Documentation * Admin & Secretarial Skills Competencies Proficient in data entry and management * Ability to maintain a high level of accuracy in preparing and entering financial information * Ability to work fast and in an accurate manner * Good organizational and analytical skills * Ability to learn and adapt quickly to meet changing needs Highlights Sound knowledge of computer accounting programs such as, I-Travel Financials (ERP), MYOB, Tally, QuickBooks, Xpert, Leap Accounting and MS Office applications like Word, Excel, PowerPoint, Outlook and other Internet applications with very good typing speed. Experience Accountant October 2012 to October 2014 Company Name － City A Destination Management Company based in Dubai) Job Description: Handled high volume of payments including internal and external. Reviewed supplier invoices to ensure that all the information appearing on them is accurate and complete and reconciled their statements after sorting queries. Maintained listing of accounts payable. Monitored accounts aging to ensure payments are up to date. Performed day to day processing of payments by cheques, telegraphic transfers, online transfers, etc. and ensured that suppliers are paid within the established time limits in accordance with the company policy. Overseen daily cash and petty cash transactions and tallying of cash every day. Prepared month-end account reconciliations primarily bank, accrual and prepaid accounts and post entries. Ensured the confidentiality and security of all financial files. Other accounting/finance support as and when required by the management. Accountant - Payables / Accounting Clerk April 2011 to October 2012 Company Name － City A boutique law firm that specialises in the Corporate, Property and construction business sectors) Job Description: Accounts Payables - Reviewed invoices to ensure that all the information appearing on them is accurate and complete. Verified that payable transactions comply with financial policies and procedures. Processed transaction reports (aging, payment, etc.) after data entry. Maintained listing of accounts payable. Cash Receipts & Petty Cash Expenses - Managed and controlled cash receipts through proper tracking and ensured that the same is deposited into bank on a daily basis in order to avoid discrepancies. Managed daily petty cash expenses and reconciled the physical cash and advances daily. Bank Reconciliation - Monitored Bank transactions daily to avoid any irregularities and also to ease the bank reconciliation thus by keeping the book balance up-to-date. Accounting Vouchers & Data Entry- Prepared and recorded various vouchers in MYOB software. Month end closing and Financial Reports - Maintained Fixed Assets master and run monthly depreciation, passed closing entries and provided MIS reports (BRS, CFS, Ageing Reports, Commission Statement, etc.). Finalisation of Accounts and Annual Audit - Assisted Finance Manager by preparing relevant B/S and P&L schedules as per auditor's requirements for the Finalization of Accounts and Annual Audit. Secretarial - Provided secretarial & administrative support to the Finance Manager as and when required. Junior Accountant July 2008 to April 2011 Company Name － City A boutique TMT firm set up in the Middle East to cater exclusively for all legal needs of companies or individuals) Job Description: Handled day to day accounts related jobs including but not limited to:- Invoicing - Prepared and sent timely and accurate invoices to clients by email. Recorded invoices in the Leap Accounting Software. Kept track of Clients' Funds in a separate Trust Account. Accounts Receivables - Monitored Receivables regularly and worked with clients and A/R team to increase speed of receivables and prevented interruption of service to clients that lead to an improvement in the financial performance of the company. Managed receivables activities such as cash application, sending follow-up inquiries, negotiating with past due accounts. Worked and resolved customer queries in relation with invoices by communicating with the concerned Fee Earners, participated in weekly credit control meeting with the Managing Partner. Accounts Payables - Verified suppliers' invoices, reconciled statements and arranged timely and accurate processing of payments in accordance with the company's payment strategy, and also arranged advance payments wherever necessary and kept track of it. Statutory Payments - Arranged Funds in Advance from clients to pay the statutory payments related to Trademark/Patent/License Registration/Renewal before the deadline. Payroll - Controlled and updated employee records and processed payroll. Petty Cash - Managed daily cash expenses and verified and tallied physical cash balance. Accounting Vouchers - Prepared, maintained various vouchers and recorded in Leap Accounting software. Financial Reports - Assisted Finance Manager in preparing monthly financial reports. Secretarial - Performed other secretarial duties related to the Accounting Department. Accountant cum Secretary August 2005 to July 2008 Company Name － City A General Trading company dealing in import and export of porcelain, melamine and stainless steel cookware, crockery & computers and computer peripherals) Job Description: Bookkeeping - Performed daily accounting activities and ensured financial transactions are captured in proper accounts in Tally Accounting software. Analyzed and reviewed accounting provisions to ensure expenses are promptly regularized. Maintained General Ledger, Trial Balance, P & L A/c and Balance Sheet. Purchasing and clearance of shipments - Placed local and overseas purchase orders under supervision and coordinated clearance of Import Shipments and arranged payments through cheques, bank transfer, documentary collection, letters of credit, etc. Costing: Ascertained various costs to calculate the sales price of the products. Sales - Actively supported company sales team and coordinated sales details and ensured deliveries were carried out as agreed with customers. Invoicing - Timely preparation and dispatch of invoices and monthly sales analysis as well as sales reports. Cash Management - Managed cash receipts and petty cash expenses. Letter of Credit - Assisted in opening of L/Cs, review and follow up on opened L/Cs. Bank - Monitored bank transactions daily and performed bank reconciliation. Finalisation of Accounts & Annual Audit - Provided monthly and annual Financial Reports to management and liaised with the Auditors. Administration - Provided administrative and secretarial support in order to ensure the effective and efficient office operations. Liaised with Banks, Insurance Agencies, Creditors and Customers as part of day to day operation. Education M.Com (Master of Commerce) University of Kerala India B.Com (Bachelor of Commerce) Mahatma Gandhi University － State , India Certifications Personal Profile Nationality : Indian ******Driving License : UAE Visa Status : Husband's Sponsorship ******Languages known : English, Hindi, Malayalam Availability : Immediate Skills Accounting, Accounting Software, Accounts Payables, accounts payable, Accounts Receivables, accrual, administrative, administrative support, Trial Balance, balance, Balance Sheet, bank reconciliation, Bank Reconciliation, Bookkeeping, book, c, Driving License, Cash Management, closing, computer peripherals, Credit, Clients, Data Entry, email, English, ERP, Finance, Financials, Financial, Fixed Assets, Funds, General Ledger, Hindi, Insurance, Internet applications, Invoicing, Languages, law, legal, letters, Managing, Excel, MS Office applications, office, Outlook, PowerPoint, Word, MIS, MYOB, negotiating, Payroll, policies, Purchasing, QuickBooks, Sales, sales analysis, Secretarial, Sound, strategy, supervision, typing speed, Xpert

BUSINESS DEVELOPMENT CONSULTANT Summary Strategic Business Development Executive Entrepreneurial and strategic sales and business development executive with a 7-year track record of exceeding $500,000/month in revenues, and continuous advancement in selling enterprise software and distributing mobile technology. Strategic achievements include 90% and 83% market penetration with two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence & Data Analytics Experience Business Development Consultant September 2014 to Current Company Name － City , State Hired as consultant to establish sales systems, carry out sales campaigns, and provide product input on Business Intelligence Software. Recruited five retail chains within 2 months representing 167 store locations, to commit to purchasing the client's software product and collaborate on its features, with the product is still in beta. Implemented sales systems combining inbound and outbound lead generation, implemented new CRM, and re-launched the company website. Designed sales forecasting software product, and collaborated on business intelligence software, leveraging a foundation in economics and experience with statistical forecasting. Distribution Manager March 2014 to September 2014 Company Name － City , State Hired to develop distribution channels with auto dealerships and implement inbound marketing programs to sell the PLUGLESS charger for Electric Vehicles. Secured the #1 dealership selling Electric Vehicles in Canada as a reseller Implemented sales systems for inbound lead generation, implemented new CRM Conducted lead generation programs and online marketing campaigns with 20%+ response rates This position was eliminated after General Motors failed to approve PLUGLESS as an aftermarket product to be sold or installed by its U.S. dealerships. Vice President of Marketing and Business Development January 2009 to March 2014 Company Name － City , State Joined San Francisco based technology startup as Director of Business Development to create partnerships with Telecom carriers. Brought company from $0 to $250,000/month within 10 months by closing exclusive deals with Verizon Wireless, T-Mobile, and Cricket Wireless by selling into executive, marketing, and IT departments Grew market share from 0% to 83% within 2 years by closing deals with 9 of the 11 largest cell phone carriers in North America which later included: AT&T, Alltel, US Cellular, Rogers, and TELUS Led negotiations for $3M/year Verizon Wireless contract, in a six-month sales cycle with negotiation centered on securing an exclusivity clause Generated $90,000/month from co-marketing partnerships with sites such as AccuWeather.com and a network of College Sports sites Improved customer loyalty by 35% by optimizing promotional messaging around KPIs such as conversion rates and customer loyalty Boosted revenue per account 40% by developing channel sales program with promotional schedules for each account. Vice President January 2004 to January 2010 Company Name － City , State Hired as Project Manager to deliver new web and mobile services and promoted to Business Development Manager within six months, in which capacity I built the world's largest Direct to Consumer (D2C) mobile content distribution network. I was promoted to Director of Business Development after remaining the company's #1 revenue producer in North America for three years, and again to Vice President with P&L responsibility after successfully launching online marketing programs worldwide. Achieved sales quota every month from $20,000/month in 2005 to $500,000/month by 2008 Captured 90% market share of the mobile Content Management System SaaS market within the Direct to Consumer marketing vertical Strengthened channel partnerships by signing licensing deals with HBO, NFL, The Simpsons, UFC and NCAA with preferred distribution rights to distribute to AT&T, Sprint, Tracfone and Cricket Secured $250,000 Wal-Mart deal to provide CMS software license to power Wal-Mart's mobile music and games offerings, resulting in monthly licensing fees of $20,000/month Augmented revenue by $200,000/month by leading aggressive expansion into international markets, accounting for 40% of global revenue and 65% of global EBITDA Generated $120,000/year in advertising services by championing innovative, high-margin business model with customer rewards programs by Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, and ABC news affiliates Instrumental in 130% YOY pre-IPO growth from $1.5M/year to $3.5M/year in North American revenues personally accounting for 70% of revenue growth. Marketing Coordinator / Business Broker January 2001 to January 2003 Company Name － City , State Managed direct mail marketing and spear-headed internet marketing initiatives to gain 10 for-sale listings with aggregate M&A value of $27.M. Gained reputation as subject matter expert in restaurant, convenience store, and concrete businesses. Listed and closed three transactions with aggregate M&A value of $3.4M. Education B.S : Economics , 2004 Virginia Commonwealth University GPA: Cum Laude Economics Cum Laude Skills accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website

SALES Summary Adaptable with extensive experience in material handling, inspections, shipping and receiving as well as sales. Focused on continual process improvement and cost reduction. Highlights Self Motivated Problem Solver Safety-Oriented Multi-Tasker Background in shipping and receiving Accuracy Excellent communication skills 5+ Years Forklift Experience Accomplishments Developed layout and plan sequences to improve operational efficiency. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Used propane forklift to load trailer at warehouse. Trained numerous employees in day to day jobs in warehouse environment Proposed and initiated filing system at McJunkin RedMan Corporation Established cohesiveness between sales team and warehouse team at McJunkin RedMan Corporation Supported all of previous employers policies, procedures, and safety rules Proficient in accuracy and production Experience Sales July 2013 to October 2015 Company Name - City , State Averaged 50 hours per week/ $21.78 per hour Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Participated in various incentive programs and contests designed to support achievement of production goals. Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses. Warehouse Lead Rep/Driver January 2011 to July 2013 Company Name - City , State Averaged 50 Hours per week/ $18.00 per hour Supervised material flow, storage and global order fulfillment. 5+ years of forklift driving experience both stand up and sit down lifts Maintained accurate stock records and schedules. Unloaded, picked, staged and loaded products for shipping. Oversaw special orders and after-hours, urgent shipping jobs. Reported inventory balances and cycle counts in both the ERP and WMS systems. Entered data into SIMS to load and manipulate data and to produce reports. Oversaw warehousing and storage practices and housekeeping. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Loaded flat bed by forklift and hand truck. Followed proper selection procedures as established by the company. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Receiving/ Stocker/ Inventory Assistant September 2007 to November 2010 Company Name - City , State Average 50 hours+ weekly/ $13.00 per hour Verify Orders and ability to interpret instructions, specifications, and work orders Process inbound shipments and stock them using a forklift quickly and efficiently In-check truckload shipments using MDS Apply and evaluate techniques for the identification, of issues concerning the efficiency and effectiveness of quality assurance procedures Perform procedure and functions that ensure the utilization of proper methods, duties that included conducting audits and inspecting devises Development and planning, programming and budget execution processes Provide assistance and advice to resolve complex quality assurance effectiveness problems Accurately established priorities and general procedures for use in planning daily workload Present information both orally and in writing Extensive knowledge of product characteristics and production maintenance or repair methods and processes Knowledge of standard safety and health practices and established policies and procedures Interpreting and applying specifications, technical data, regulations, policy, and other guideline materials Conducted studies, investigations, problem analysis and developing logical and documented recommendation Truck Loader/Case Pack/ Re-Pack August 2006 to September 2007 Company Name - City , State Average 45-50 hours weekly/ $16.00 per hour Implemented strategic shipping policies to achieve long and short-term sales targets. Inspected product load for accuracy and safely transported it around the warehouse. Loaded trucks proficiently and accurately Cross trained in several different departments Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Followed proper selection procedures as established by the company. Worked at a rapid pace to meet tight deadlines. Education High School Diploma : General , 2004 Ardmore High School - City , State , USA GPA: GPA: 3 General Member of football and basketball teams GPA: 3 University Center of Southern Oklahoma - Ardmore, OK, USAcompleted on semester at this university Prairie View A&M University Prairie View, TX, USAcompleted one semester at this university University of Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year at this university GPA: 5 Professional Affiliations YMCA as a volunteer coach for basketball Skills Dependable Learns new job assignments quickly 8+ years of warehouse, shipping, receiving, manufacturing, distribution, and 2+ years of sales experience

SENIOR BUSINESS DEVELOPMENT MANAGER Summary Business development professional experienced in sales management, marketing and applications engineering of filtration and drying systems to the bio-pharmaceuticals, fine chemicals, agro-chemicals, and other industries. Highlights Accomplishments Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel) Sales/Application Engineer: provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel). Launched campaign to rebrand company as a leading solution provider in solid-liquid separation. Analyzed complex customer requirements, and developed user requirement specifications (URS). Presented the best solution to customer. Generated new product revenue of $1,750,000 (Heinkel). Consulted on process solutions with high-end battery chemicals manufacturer and engineering firm. Created, confirmed and fine-tuned through testing, the right solution for a demanding requirement. Collaborated closely with customer and engineering firm to design a complete solution package. Obtained over $5.5 million in equipment sales for the company at 25+% gross margins (Heinkel). Developed a 3-year road-map and provided the strategic guidance required to improve financial operations, reduce costs and capitalize on the company's core competencies. Hired/trained inside and outside sales, reps/distributors. Result: ~200% top-line growth at record margins (Heinkel). Developed sales channel from ground up, including identifying, auditing, hiring and training manufacturer's reps. Created/implemented strategic plan to drive product through sales channels. Achieved sales over $ ½ million of new and $6 million of rebuilt centrifuges. (Sanborn) Planned website for content, layout, design, meta/alt tags and SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive and interactive. Web site has become major & consistent source of inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued Led cross-functional team to identify customer's unmet needs. Set-up customer focus groups to gather voice-of-customer. Developed ideas, generated concepts, carried out business analysis of new product concept. Developed prototype. Established/ran beta site. Commercialized and launched high-value filtering centrifuge to pharmaceutical and chemical manufacturers. (Ketema) Experience Senior Business Development Manager May 2014 to March 2015 Company Name － City , State responsible for growing engineering services to major Food & Beverage and Chemical clients through strategic alliances, creating new service solutions such as product lifecycle management, asset management, enterprise mobility and Internet of Things, to enhance productivity and reduce cost at client operations. Familiar with various onsite-offshore engagement models. Actively worked with client to scope and propose a dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others Director, Sales & Marketing April 2011 to May 2014 Company Name － City , State Turned around the sales and profitability of this European manufacturer of centrifuges, filters, dryers and ball valves, for bio-pharmaceuticals, specialty chemicals, agro-chemicals and other industries, by a combination of setting clear strategic direction and smart tactical execution, using direct selling and manufacturer's reps. Used thought leadership, consultative sales and relationship-building to more than double the sales in 2 years, while creating a robust sales funnel for continued growth, by promoting company's reputation and expertise. Sales/Application Engineer June 2007 to April 2011 Company Name － City , State provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year. Consultant January 2003 to January 2007 Company Name － City , State provided sales, marketing, process and application engineering expertise to users of process equipment in the life-science, chemical, mining, and other industries forthis specialized centrifuge consulting firm. Manager, Sales and Marketing December 1997 to January 2002 Company Name － City , State In charge of sales and marketing management to launch several filtering centrifuge products to pharmaceutical, fine chemical, biotech customers worldwide through strategic planning, sales channel set-up, mar-com planning and event management programs. Set-up design office and manufacturing partner overseas. Provided sales/process expertise, applications and product support. Product Manager April 1993 to November 1997 Company Name － City , State Responsible for filtration equipment sales/marketing to bio-pharmaceutical, chemicals, and other customers. Liaisoned with Swiss partner to launch high-$ filter in US for chromatography resin filtration. Activities: frontline sales/training for customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others. Education MBA : Marketing BS & MS (Mech. Engineering), MBA (Marketing). Presentations Business development professional with 20+ years track record of success, growing sales of filter/dryer/centrifuge systems using both direct sales and rep channels in the US, Canada and Mexico. Experienced in developing comprehensive marketing programs and using consultative sales techniques to promote high-valued products/services. An adaptable communicator skilled in creating visibility, engaging prospects, gaining trust and fulfilling their needs by leading presentations to all levels of customer personnel Skills Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba

FRANCHISE OWNER Career Focus Experienced professional with skills in product development, customer service relations, department operations and organizational structure development. Extensive knowledge in hiring, training development and team building/leadership in multiple areas, specifically consumer insights, trend analysis, field research, and product research. Summary of Skills Business Management & Development Strategic & Tactical Planning Cost Control & Analysis Quickbooks & Weekly Payroll Team Building & Leadership New Business Set up Personnel Recruiting & Training Opportunity Identification Process Improvement & Creation Relevant Experience - Expertise in development and execution of marketing strategies - Experienced in social media and digital marketing - Proven competency in brand creation and service offerings - Solid reputation for fiscal responsibility and budget management - Well versed in payroll management procedures - Excellent ability to prioritize and effectively complete multiple tasks - Great communicator with strong interpersonal skills ​ Professional Experience 10/2006 to 11/2016 Franchise Owner Company Name － City , State Developed and directed all pre-opening marketing activities of the business ensuring brand recognition in the territory and a successful store launch. Researched market competitors and industry trends to identify potential new products and services. Developed and implemented yearly marketing strategies including social media, print, tv and digital advertising. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Developed and implemented all strategies related to the operation of the business including but not limited to marketing, sales, staff development and customer satisfaction. Monitored sales and service records and investigated discrepancies. Determined staffing requirements and interviewed, hired and trained new employees. Tracked and evaluated staff performance, and handled all promotions and terminations. Created daily, weekly and monthly individual and team goals in order to ensure all of the business' duties were met on a timely manner. Created an innovative bonus system that helped cut employee turnover rates in half in less than a year. Prepared and completed bi-weeky payroll accurately and in a timely manner for all employees. Prepared and filed financial statements such as balance sheets and income statements. Evaluated cost reduction and program improvement needs by analyzing financial data. Entered revenue and expense transactions and prepared expense reports. Provided quarterly updates and expeditiously responded to inquiries from corporate headquarters.  04/2012 to 12/2013 Department Supervisor Company Name － City , State Developed and monitored processes to ensure the delivery of consistent high quality and cost efficient service to clients.  Reduced outstanding receivables from $32 Million to $6 Million in less than a 12 month period. Implemented an imaging program that improved efficiency service to our clients by 60%, saved the company $30,000/year in shipping costs and reduced about 20 hours per week of FTP (full time personnel) Developed and successfully implemented a new SOP to efficiently convert financial data into a loadable file to reconcile our clients' outstanding receivables saving a total of 40 hours per week of FTP. Developed and implemented a reporting tool to efficiently track and manage all sensitive data being sent to our off shore facility in Mexico, which contributed to the elimination of 10 hours per week of FTP. Managed support for 60 clients in the pharmacy financial reconciliation system by developing tools that streamlined their data, allowing upper management and teams to collaborate and identify the current status of the business and where efforts were to be allocated to meet clients' deadlines and deliverables. Implemented strategies across the teams and reduced turnaround time of processing receivables from 48 hours to under 24 hours without the need of additional human resources. Key resource of a team project tasked with assisting the company's IT group in the development and implementation of a brand new platform that would allow the company improvement of efficiency by 80% Specifically, participated in User Acceptance testing for multiple applications on the new platform. 02/2006 to 12/2007 Customer Development Analyst Company Name － City , State Responsible for analysis of retail data including sales, inventory levels, sell thru, and other key financial metrics to assist Wal*Mart management in identifying business opportunities, sales trends and micromarketing opportunities. Identified opportunities, recommended, communicated and executed short/long-term strategies to enhance the business relationship between HBI and Wal*Mart to drive sales growth. Responsibilities also included developing plans and completing online purchase order inputs so that information is accurately loaded into the Wal*Mart system, and reviewing Wal*Mart files via Retail Link to insure system accuracy prior to shipments. 02/2003 to 02/2005 Merchandising Assistant Company Name － City , State Worked in all merchandising activities during the design and production process of the New Ventures line of the Just My Size brand including marketing research, product development and sourcing. Created and directed an entire line plan that included design, fabrication, style numeration, color and country of origin, which allowed all business units to track product development from start to finish. Worked directly with the New York design department as well as the technical design team to ensure product development and product delivery on a timely manner. 02/2001 to 02/2003 Exports Specialist Company Name － City , State Managed the daily execution of export documentation activities for shipments going to Mexico, Central America and the Caribbean. Directed, prepared and audited data on all documentation (internal cost, pricing, inventory and purchasing) ensuring compliance with U.S and foreign customs. Education 2002 Bachelor of Arts : International Business SALEM COLLEGE － City , State International Business 1997 Advertising Degree CATHOLIC UNIVERSITY OF MANIZALES － City Colombia Languages Fluent in Spanish and English, conversational Portuguese. Skills Advanced Excel and Word. Intermediate Power Point. Quickbooks

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care and  experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader  Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven ​ Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization.  Established production schedules and communicated project to stakeholders.  Increased patient traffic by 5%  Managed all social media forums, including the company website, social networking applications and message boards.  Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.  Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012   Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016  Volunteer, White Rose Senior Center, 2016 - 2017  

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT/EXECUTIVE ASSISTANT Career Focus Ambitious professional driven to launch a career in the communications and customer service fields. Brings valuable experience from internships in public relations and one year of fast paced experience in Human Resources.Hard-working, entry-level job seeker looking to apply my education and experience. Very familiar with the EBSCO Host research database. Core Qualifications Mac and PC; Microsoft Office (Excel, PowerPoint, Word); WordPress; Hootsuite; Google Docs; Twitter; Facebook Management; Google alerts; Trapit; Photoshop (Novice); HRIS databases Research Databases: Human Resources Information System Databases: Ceridian and Kronos, Cision, Ebsco Host Accomplishments Dean's List All Semesters Westfield State University Honors Program 01/2011-05/2014 Phi Kappa Phi Honors Society 03/2013-Present Dan Doyle Memorial Scholarship 06/2013-5/2014 Outstanding Classroom Citizenship Award 5/2014 Academic Excellence Award 5/2014 Work Experience Human Resources Administrative Assistant/Executive Assistant October 2014 to September 2015 Company Name － City , State Manage multiple schedules Assist entire department with any and all needs Strong organizational skills/ability to multi task Work in fast paced work environment Ability to troubleshoot High volume of interaction with accounting Coordinating travel arrangements Experience with confidential and sensitive information, employee relations Ensuring compliance with labor law posters Track Employee Anniversaries Strong Customer Service skills Member of Winn Event Planning Committee Working knowledge of Learning Management System and training Facilitate WinnStart process Street Team Member May 2014 to September 2015 Company Name － City , State Responsible for set up, execution, and breakdown of station appearances Represented the station in a positive manner Maintained station vehicle and prize inventory Interact with clients at sales appearances Upheld appropriate station image at all events (brand ambassador) Communicated with Promotion Coordinator before and after events. Manager May 2007 to September 2015 Company Name － City , State Promoted 4 times within 4 years of employment due to leadership abilities and work ethic. Mentored/trained new members of staff in both event planning and cleaning. Assisted with event coordination and troubleshoot problems while maintaining strong customer service focus. Communications Intern January 2014 to May 2014 Company Name － City , State Assisted in the planning and execution of reunions and Alumni Mentor Networking Night events Contacted venues/used resourcefulness to work within means to decorate events, plan activities Conducted research to improve alumni website and magazine Generated ideas/conducted research to improve alumni website/increase student attendance for events Created methods to reach out to alumni to encourage contributions and involvement in University. Public Relations Intern June 2013 to August 2013 Company Name － City , State Wrote press releases promoting upcoming events for clients Composed/published 2 blogs weekly about public relations tips and current events for website Worked to keep 3 clients' websites, Facebook, and Twitter accounts up to date Made pitch calls to magazines for clients' to promote upcoming events Managed a Virginia political news blog, website, and social media pages for the public Set up Google alerts/Trapit to track and monitor information Attended rallies for United Mine Workers of America Coordinated and performed social media tasks for clients events Experienced and used effective communication strategies. Education and Training Bachelor of Arts : Communication Public Corporate Communication Political Science , May 2014 Westfield State University － City , State GPA: GPA: 3.877/4.00 Communication Public Corporate Communication Political Science GPA: 3.877/4.00 The Washington Center: Internships and Academic Seminars; Washington DC 05/2012-08/2013 Media and Communications Program Course work: Mass Media and National Politics Contributed to a civic engagement project advocating for veterans and assisting in reintegration Partook in courses for career development and professionalism Interests Member: Westfield State Track and Field 09/2010-05/2014 Team Red White and Blue Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission trip July 2013 Campus Activities Board: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 10/2013-04/2014 Hall Council 01/2014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department April 2014 Additional Information Westfield State Track and Field Member 092010-05/2014 Team Red White and Blue: Veteran Services Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission Trip July 2013 Campus Activities Board 09/2013-05/2014 Street Team: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 01/1014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department Skills Excel, Microsoft Office, customer service, database skills, event coordination, fast paced, focused, HRIS, human resources, social media management, leadership skills, networking, strong organizational skills, press releases, promotion, public relations, research, manage schedules and travel arrangements, troubleshoot, website, websites, editing

PASSENGER SERVICES OFFICER Professional Summary A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment. Skills Customer service specialist Friendly Calm under pressure Federal Aviation Administration (FAA) regulations Cabin technologies Calm under pressure Expert problem solver CPR certification Multi-line phones Passion for travel Work History Passenger Services Officer 11/2013 to 07/2014 Company Name – City System and Product Training: Complete Systems training: Amadeus Altea Customer Management System Complete Product Training: Singapore Airlines  Passenger baggage handling and flight check-in  Checked in an average of 60 passengers per check-in Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs  Serving customers in a polite and professional manner according to Singapore Airlines standards  Dispatching flights on time which included overseeing the boarding of the aircraft  Demonstrating an in-depth knowledge of key health and safety standards used within the industry  Working alongside airline duty officers to meet KPIs and airline standards  Consistently achieved airline on-time performance standards Demonstrated the ability to handle complex situations within the given industry safety measures Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014. International Travel Consultant 04/2010 to 10/2013 Company Name – City Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting  Complete Product training: Customer sales process  Selling Travel products to a wide range of clients  Helping train new team members in key competencies Handling customer payments and accounting  Being a team player by coaching colleagues on the sales process to reach store revenue targets  Adopting business strategies including local store marketing and financing  Dealing with customer complaints Providing business solutions  Liaising with airline representatives and wholesales Liaising with wholesalers to drive sales and meet targets Achieved consistent revenue and growth targets on a monthly basis  Repeat client base of approximately 60 per cent Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale Gained self directed learning and development and problem solving skills. Corporate Travel Manager / Staff Developer and Trainer 08/2014 to Current Company Name – City Assisting with on the job sales, product and systems training for new staff members. Developing staff in core competences to ensure success. Researching travel options & presenting the best deals in terms of customer requirements.  Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner.  Filing, photocopying and general administrative duties. Building strong relationships with clients.  Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.  Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.  Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.  Complying with all relevant laws and travel business legislation.  Handling high numbers of incoming calls from direct customers and travel trade.  Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.  Education Bachelor of Applied Science (Aviation) : Aviation Business Management Current Royal Melbourne Institute of Technology - City GPA: GPA: 3.4/4.0 Analytical and conceptual thinking, with a conscientious approach to managing workloads.       Ability to handle, analyse and interpret complex data, before presenting it back based on the overall analysis made. Advanced problem solving and numeracy skills. Accomplished communication skills, both written and verbal developed through numerous essays and presentations. ·       Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint.  3.5 GPA University of Westminster - Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning. 2011 - Successfully obtained a Certificate III in Tourism Retail Sales : Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology 1 2009 Parade Secondary College - Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40 Qualifications Diploma : Management 1 2012 - Management Skills accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written Additional Information Nationality: Australian Visa: Tier 5 Youth Mobility (exp: 24/7/2016) Note: Eligible for EU passport

GENERAL CONSTRUCTION INTERN Objective Dedicated student with excellent technical, analytical and communication skills, in search of an organization that gives me a platform to develop new skills. While also utilizing my present knowledge as a Science Construction Management student. Education Eastern Washington University City , State Bachelor of Science : Construction Management Minor in Spanish Colegio Delibes City , State , Spain 2015 Experience June 2015 to August 2015 Company Name City , State General Construction Intern Gathered appropriate information of site before initiating construction prior to building Cooperated in demolition of roof in order to provide customer with new stick roofing Built additional room and bathroom at a home remodel and also framed multiple doors and windows  Handled power tools such as: handsaw, skill saw, drills, and full head framing nailer February 2015 to July 2015 Company Name City , State Bartender/Server Delivered quality service while tending to multiple orders during times of exhaustion Performed constant product quality assurance Showcased quick problem solving abilities by pleasing customers June 2013 to July 2015 Company Name City , State Voluntary Business Manager Managed appropriate documentation in order to abide by Washington State Department of Early Learning law Assured that safety protocols met Washington State Law by eliminating all hazards  Efficiently maintained onsite equipment  Developed floor plan that illustrates egress in case of emergency Generated spreadsheet that showcased business expenses and monthly revenue Skills Bilingual and biliterate in Spanish Proficient technical skills in: AutoCAD, Microsoft Word, PowerPoint, Excel Quality control & safety on project work field Able to perform management and communicative orientated tasks under heavy pressure  Ability to quickly understand the customers needs and expectations

BANQUET CHEF Professional Summary To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends. Skills Work History Banquet Chef Sep 2016 - Current Company Name City , State The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine. My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events. I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million. Executive Sous Chef Aug 2014 - Sep 2016 Company Name City , State The Club is recognized as a "Platinum Club" one of the top 10 private club communities in the United. States. The club has 1300 members and three restaurants and banquet facility. Food and beverage sales. is 5 million a year. I contribute with the executive chef in maintaining the Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 - Jan 2013 Company Name Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a. staff of 50 employees · Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers. Sous Chef Jan 1990 - Jan 1996 Company Name Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC. Personal Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini Education Servsafe certified : 1990 Baltimore Culinary College City , State Graduated with honors in restaurant and hotel management - The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia Graduated with a gold medal in cold food display and a silver medal in hot food competition - ACF Executive Certified Chef : 2012 Sous Vide workshop : 2014 , teacher was Richard Rosendale C.M.C Certified Master Chef prep class : 2014 , teacher was Richard Rosendale C.M.C : 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini

BUSINESS DEVELOPMENT LEADER Summary BUSINESS DEVELOPMENT MANAGER Experienced leader with more than 7 years of experience working in sales, marketing and business development with specialization in identifying, developing, and maintaining new strategic business partnerships. Propelled a small chemical trading firm into a flourishing manufacturer, national distributor and global manufacturer's sole-trading partner. Highly motivated, tough negotiator with excellent verbal and written skills. Expertise in engaging decision making and devising winning sales strategies and solutions. Innovative, adaptable, analytical, action-oriented, and flexible in working with suppliers and customers in dynamic international markets. Developed sole-selling agencies of 4 different manufacturers in 3 different countries encompassing 6 different products. Experienced in working collaboratively with cross-functional teams such as technical, legal, finance, sales and marketing. Bringing creativity, complex problem-solving skills, entrepreneurial drive, and unceasing spirit to all endeavors. Skills Strong business acumen Managing cross functional teams Motivational management style Sales and pricing strategies Customer-focused sales leader New product and market development Strategic sourcing and hedging Data-driven decision making Demand prediction Supply chain and resource management Cost control and profit maximization Project planning and development Business forecasting and strategy MS Office Suite, Adobe Photoshop, Macromedia Flash and Dreamweaver, Programming Skills - HTML, C, C++ Experience Business Development Leader | Partner | Director Feb 2010 to Nov 2017 Company Name － City Spearheaded company-wide marketing campaigns introducing new products which boosted sales by more than 67% in just 1 year. Increased gross profit by 135%, net profit by 133% and EDITDA by 100% in less than 7 years. Ensured long-term profitability by researching and renegotiating vendor and customer contracts. Identified and eliminated loss making products and promoted profitable ones. Single-handedly developed a large customer base for a new product range increasing sales from zero base to more than $2 million in just under 4 years. Demonstrated strong leadership by recruiting, training and managing more than 20 employees across different locations and multiple departments. Managed accounts of more than 300 customers directly, retaining almost all of them till date. Strategically sourced products and negotiated long term contracts by consistently beating aggressive competition in reverse auctions to win business of a major manufacturer. Gained market share post the recession years of 2008 and 2009 by segmenting customer base and servicing new specialized niches. Developed and implemented employee welfare policies and other company policies on ethical way of conducting business. Assisted in preparing balance sheets and filing multiple tax returns including income tax, excise duty, service tax, value added tax, and goods and service tax. Worked closely with auditors, set budgets for expenses, negotiating secured and unsecured credit lines with banks. Teaching Assistant Aug 2007 to Dec 2009 Company Name Graduate Teaching Assistant Worked for two and half year as graduate teaching assistant, teaching organic chemistry laboratory to undergraduates. Trained over 250 students in basic to semi-advanced theoretical and laboratory skills in organic chemistry Responsibilities. Presented lectures to class of over 100-150 students. Conducted multiple one-on-one student review sessions. Responsible for making presentations, teaching course material, teaching lab skills, and grading of assignments and final exams. Education and Training Masters of Science , Organic Chemistry May 2010 Organic Chemistry Research and Thesis Option), Virginia Tech Bachelor of Technology , Dyes and Intermediates, Institute of Chemical Technology May 2007 Dyes and Intermediates, Institute of Chemical Technology Research Publication Pd-catalyzed amination; Tetrahedron Letters. 2011, 52, 916 Research Project: Mild and convenient ways to prepare N-alkyl tacrines (June 2008 - May 2010) May 2007 Skills Dreamweaver, Adobe Photoshop, balance sheets, basic, budgets, C, C++, chemistry, contracts, Cost control, credit, clients, decision making, delivery, filing, Macromedia Flash, forecasting, functional, gross profit, HTML, leadership, leadership skills, Letters, logistics, Managing, manufacturing processes, marketing, market, market development, MS Office Suite, win, 2000, negotiating, negotiator, policies, presentations, pricing strategies, profit, Programming, Project planning and development, Publication, quality, quality assurance, recruiting, researching, Research, Sales, Self-starter, strategy, Strategicsourcing, Supply chain, tax, tax returns, teaching

GRADUATE RESEARCH ASSISTANT Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of Biological control and identification of insect in the field of Entomology Highlights Background in biological control using member from the Coleopteran family of insect Area wide Surveys and data collection for research Team player Expert in data analysis Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae, a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 12/2015 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales (Phalacrococcus howertoni). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions, Company Name City , State PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus) with 95% success rate and determined parasitism levels at each site. Record and analyze data Maintain cultures of Pink Hibiscus Mealybug and Anangyrus kamali at rearing facility. Develop solutions for pest problems in yam (Dioscorea spp.) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Developed management program for the Beet Army Worm (Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City , State FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Received diagnostic samples from extension officers and farmers. Prepared samples for diagnostics. Identification of insect specimen in the plant clinic Reared and preserved specimens as necessary. Established experimental plots. Visited field for prescribed observations and data collection as was set out in proposals. Monitored on and off station experimental plots for infestations. Maintained inventory list, materials and lab space. Worked on all research projects in the unit. Assisted in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2015 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science & Education , City , Jamaica Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards & Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 2014. Monsanto 1890 Student Leadership Event participant ,St.Louis Missouri 2014. Mentoring at Purdue Summer Scholarship Program participant, West Lafayette, Indiana. 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida "Published Abstract. 2014. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article Skills Data collection, Maintain inventory, Statistical Analysis, Prepare samples Microsoft office, Statistical Analysis Software (SAS)

INTERN Professional Summary Client Negotiation and Mediation skills. Client Relationship building/management derived through experience. Problem identification and Solution Development Impressive management experience in systemization and regulatory compliance. Possess excellent oral and written communication skills, as well as, interpersonal skills among colleagues and outside vendors. Strong customer/client focus with the ability ascertain and analyze customer needs. Result-driven professional who has a positive attitude that serves as a foundation to deliver strong sustainable results. Maintains the skillfulness to envision new program conceptions to effectively network, collaborate, and maintain positive partnerships with staff, community and vendors. Complex problem solving skills, compassionate, safety-conscious self-starter. Education and Training Prairie State Jr. College May 2012 Associate of Arts : Psychology City , State , USA Governor's State University December 2014 Bachelor of Health Administration : Health Administration City , State Deans List (2014) Academic Achievement Award Governors State University 2014 Associate of Arts : Nursing Home Administration City , State , USA GPA: Dean's List NHA certification Skill Highlights Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Patient-oriented Personal and professional integrity Relationship and team building Cultural awareness and sensitivity Critical thinking proficiency Professional Experience Company Name September 2014 to July 2015 Intern State Updated proposals in compliance with CME operational standards. Developed a working knowledge of the continuing medical education department processes and functions at Advocate South Suburban Hospital. Helped to coordinate and/or actively participate in various educational programs, meetings, and luncheons for the medical staff. Developed an increased awareness of the southland's competitive market for healthcare services. Maintained ongoing professionalism and strong interpersonal skills needed to achieve the goals of the department. Developed a working knowledge of word and excel worksheets. Executed all phases of credentialing for providers and facilities. Completed credentialing and re-credentialing for facilities and practitioners. Contacted providers/practitioners for information to comply with all federal, state and local regulations. Maintained provider files with current documentation for individuals and facilities. Served as a source of information regarding the status of credentialing activities. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Served as liaison between management, clinical staff and the community.Ensured the accuracy of public information and materials.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Company Name January 2002 to January 2014 Real Estate Broker City , State Manage daily operations in assisting buyers and sellers in obtaining financing and housing to meet their unique qualifications and situations. Networked with mortgage companies and other affiliates to bring closing in the housing process. Delegated correct responsibilities needed for positioning clients into the right programs. Organized work schedule to achieve timely processing of all responsibilities. Maintained client/vendor database by utilization of data entry. Company Name January 2008 to January 2012 Personal Care Attendant State Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Company Name January 2002 to January 2011 Mortgage Consultant City , State Originated residential mortgages locally, including home purchases, refinance transactions, new construction and small commercial lending working closing with clients and staff. Compiled required documentation for quick expediting and processing conducive with underwriting guidelines. Formed synergistic relationships with industry partners in core market. Professional Affiliations Member, Healthcare Administration, SHCMA, Governors State University, 2012 - Present Skills Strong interpersonal skills,

LEAD CHEF & FOOD TRUCK MANAGER Summary At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to prepare a wide variety of global cuisines, as well as, wine & beer pairing. I have had the opportunity to work with famed Chef Larry Forgione "The Godfather of American Cuisine" (father of Iron Chef Marc Forgione) Learning the true practice of sourcing local ingredients into the restaurant known as farm-to-table cooking. I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month externship at Walt Disney World's 3rd signature premier restaurant "Artist Point" in Orlando, Florida at the Wilderness Lodge in Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private catering businesses. Highlights Focused and disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense of urgency ​Problem Solver ServSafe certified Accomplishments Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction). Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition. Successfully managed the culinary kitchens at the Culinary Institute Of America Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team. Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals.  Experience 05/2015 to Current Lead Chef & Food Truck Manager Company Name － City , State Helped make a concept become a reality and currently working to become a brand.  Working under a talented former French Laundry Executive Chef, and a team of passionate individuals.  10/2012 to 02/2013 Executive Chef Company Name － City , State Worked multiple stations (including pantry, fish, middle sauce and grill). Made significant contributions to assist kitchen to successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season. Gained invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays, 40+ hours/wk) Developed and maintained positive working relationships with others to reach business goals. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service. 05/2010 to Current Chef, Owner Company Name － City , State Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals. Preparing 50-100 meals weekly for customers at various types of gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can improve health and promote good eating habits. Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests 05/2010 to 02/2012 Culinary Apprentice under Executive Chef Company Name － City , State Food preparation, cooking, carving, grilling, food plating and serving for buffets. 30 hours/week Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Education 2011 High School Diploma : Culinary Arts Academy Culinary Arts Glenelg High School － City , State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine : Culinary Arts Howard County Community College － City , State Culinary Arts 2014 Bachelor of Arts : Culinary Arts & Culinary Arts Management The Culinary Institute of America － City , State Skills Knowledge of the personal chef/private catering business Maintain great quality of food  Fast and capable of handling large projects 

STAFF ACCOUNTANT Virginia Francis Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Managed complex accounting functions and reconciled accounts involving multiple budgets and funding sources. Hands-on supervisory experience directing and training accounting and support staff. HR experience. Supervisor's Endorsement: “Virginia is a talented individual who possesses a strong work ethic and produces an inordinate amount of quality work. Her ability to work independently, with minimal supervision, is one of her strongest attributes. She is a strong team player.” Craig C., Division Director, 2009 Highlights Account reconciliation expert Adobe software proficiency MAS 90 & Sage Software Complex problem solving Effective time management Advanced computer proficiency Flexible team player General ledger accounting Strong organizational skills Expert in customer relations Experience Staff Accountant September 2010 to Current Company Name － City , State Cypress Healthcare Partners is a management company for doctor offices. I currently complete the monthly financials for seven different medical groups. These medical groups range from two to fifteen doctors. One of the medical offices has eleven clinics and consists of two corporations that are consolidated into one financial package. I reconcile all the bank statements for these groups which include ZBA accounts. I'm very detailed in processing the financials for these groups. I record all the general entries, payroll entries, transaction entries, month end and year end entries, reconcile the balance sheet and income statement accounts, and record the fixed assets and depreciation. I review the financials for completeness, trends, and discrepancies. Some of the companies are accrual bases and some are cash. I maintain the daily cash reports and cash flow spreadsheets. I review accounts payable and when needed process. I process accounts receivables. I tabulate and send invoices to the hospital and college for services. I review contracts and make sure the accounting portion is kept in compliance. Coordinated fixed asset additions and retirements. Prepare personal property and use tax filings. Work with the Accounting Manager to collect and tabulate data for the annual audit. I reconcile medical, dental, & COBRA with the monthly statements and the general ledger. I review documentation for correctness and completeness. I run monthly reports and verify discrepancies. I complete various other reports for the groups such as a monthly report which gives an overview of the monthly financials, special allocations, payroll reconciliations, management fee calculations, and changes in owners' equity. I coordinate with payroll the medical and dental deductions for employees. When needed I help process payroll and add and delete employees into the medical and dental plans. Administrative Assistant July 2008 to October 2009 Company Name － City , State Directed staff of three and managed accounting, budgeting, HR, and administrative responsibilities at state-operated military academy providing education and life skills for at-risk youth. Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers. Administered multi-million dollar federal and state budget—reviewed multiple appropriations and funding sources and current/previous expenditures and revenue. Completed quarterly reports on the federal budget. Audited accounts ensuring expenditures were allocated and coded correctly. Approved invoices for payment and requested journal adjustments when necessary. Maintained petty cash. Monitored contractual agreements instituted by procurement officer and maintained procurement authority up to $25,000. Created Reimbursable Service Agreements between Academy and State agencies and monitored account activity. Monitored and reported Workforce Investment Act (WIA) budget expenditures. Accounting Supervisor I July 2007 to July 2008 Company Name － City , State Supervised five accounting staff preparing accounts payable and processing travel transactions for nine divisions within Department of Military and Veterans' Affairs. Reviewed and certified all AP and travel expenses in Alaska Statewide Accounting System (AKSAS). Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers Accounting Technician II November 2002 to July 2008 Company Name － City , State Started as a Administrative Clerk in 2002, moved to Child Support Specialist I, and advanceds to Accounting Technician II in 2006. Charged with completing complex accounting adjustments involving three accounting systems. Position required knowledge of child support regulations and state and federal regulations/statutes for each system adjustment. Created detailed spreadsheets due to complexity of adjustments as funds were divided among several parties and entities. Simplified accounting procedures for staff preparing numerous adjustments in cases of fraud which improved productivity and reduced processing time. Ensured payment of child support in accordance to court and administrative orders. Communicated policies/procedures and ensured clear understanding by custodial/noncustodial parties. Education BBA : Business Administration/Accounting , 2009 University of Anchorage Alaska － City , State , USA GPA 3.0 Associate of Science : General , 2000 Umpqua Community College － City , State , USA GPA 3.4 Associate of Applied Science : Electronics , 2000 Umpqua Community College － City , State , USA GPA 3.4

ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST Summary I have been working professionally in the field of multi-family housing communities for over two years. My day to day duties are in sales and relocation assistance, taking tours, helping with resident and client issues, many administrative and office tasks, and processing of monies, following up with leads, scheduling vendors for maintenance issues, ordering supplies, data collection and weekly reports for our owners, and appointment setting. I learn and adapt easily, work well with others and am efficient and accurate in my work. I received my B.S. in Appropriate Technology from Appalachian State University in 2012 and am currently completing a second degree part time online, a B.S.B.E. in Information Technology with East Carolina University. Experience Assistant Manager/ Sales and Relocation Specialist Jun 2014 to Current Company Name － City , State Leasing apartments at two multifamily apartment communities the popular South Park and Third Ward neighborhoods of Charlotte. Leasing (sales) of Apartment Homes Helping current residents with all issues and concerns. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, business and fitness centers and setting out refreshments at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first month: 12 Maintain the property renewal programs. Increasing the percentage of residents in compliance with company renter's insurance requirements. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses weekly. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Floating Leasing Agent/Consultant Apr 2013 to Jun 2014 Company Name － City , State Leasing apartments at three multifamily apartment communities. Helping current residents with all issues and concerns to the best of my ability. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, and fitness center at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first year: 58. Maintain the property renewal programs. Maintained a 55% renewal rate at The Fairington. Increased percentage of residents at The Fairington in compliance with company renter's insurance requirements. September 2013- 72%, April 2014- 99%. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Construction Crew Member Jun 2012 to Dec 2013 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Server Oct 2011 to Feb 2013 Company Name － City , State Construction Crew Member Jan 2002 to Jan 2009 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Education BSBE , Information Technology Present East Carolina University － City , State (Online BSBE) Bachelor of Science , Appropriate Technology May 2012 Appalachian State University － City , State Renewable Energy and Green Technologies High School Diploma , College Prep May 2005 Parkwood High School － City , State Skills Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing and collections, typing. Microsoft Office: Word, Access PowerPoint, Excel, Outlook, and Publisher. Mac Office Suit: Pages, Numbers, and Keynote Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, and Yardi. Technology and Drafting Software: Revit BIM, AutoCAD, Windographer, C+ and C++ programming languages. Accomplishments I have received "Exceeds Expectations" on my end of year performance reviews with Ginkgo Residential and Fairfield Residential. Volunteering Volunteered with Watauga Extension teaching ESL (English as a Second Language) to migrant farm workers in Boone, NC in 2007. Worked on the ASU Sustainable farm in 2007. Worked at the ASU Biofuels Lab in 2008.

ACCOUNTANT I Summary Flexible A ccountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Strong communication skills Effective time management Analytical reasoning Detail-oriented Account reconciliations Customer-oriented Flexible team player Superior research skills Experience Accountant I 08/2014 to Current Company Name City , State Set up new jobs and new hires in the Profitool accounting software. Prepare weekly invoices and perform research to resolve billing/payroll issues. Collect on aged receivables and report to management on a monthly basis. Perform reconciliation of accounts and make necessary entries and adjustments. Perform accounting analysis and conduct special accounting related projects at management's request. Examine accounting documents to verify completeness and conformance with specific accounting requirements. Trace and reconcile records of financial transactions. Check accounting transactions to ensure proper support documentation. Staff Accountant/General Accounting Supervisor 03/2011 to 08/2014 Company Name City , State Assisted billing department staff with error resolution and direction on new issues. Resolved pricing, quantity, and sales or fuels tax errors on invoices for customers. Responsible for all accounting aspects of the Arguindegui Oil Company II (AOC). Reconciled purchases clearing and outstanding bill of lading report with accounts payable and tied to the general ledger monthly. Assisted with and helped coordinate month-end ledger process. Performed monthly closing of purchase order, bill of lading, and sales order modules. Responsible for journalization of recurring entries, investigated and resolved miss-posted transactions, monitored and managed month-end accruals, and performed bank reconciliations. Reconciled fuel and product inventory. Prepared and submitted reviewed trial balance to Controller. Kept current buyer listing of Texas End-User and Agricultural Exemption Signed Statement numbers and verified that exempt purchaser's statements were on file and licenses were not expired. Identified and segregated total of exempt gallons sold to governmental agencies. Reconciled listings of exempt buyer gallons purchased with report from Sage MAS 200 ERP, and prepared/filed federal and state fuels tax report forms. Prepared and filed quarterly Texas Motor Fuel Transporter Report form. Prepared and filed Texas Sales and Use Tax Return. Provided satisfactory responses to external requests for data. Ensured AOC complied with tax and regulatory authorities. Produced monthly trend reports and ad hoc investigative analyses. Accounts Payable Clerk 12/2010 to 03/2011 Company Name City , State Reviewed/entered invoices and booked manual checks for all electronic transactions. Performed other duties such as filing and organizing supporting documentation for check runs. Tax Associate 12/2008 to 04/2011 Company Name City , State Prepared tax returns, processed Refund Anticipation Loans and Refund Anticipation Checks, and served customers. Associate Administrative Assistant 01/2009 to 10/2010 Company Name City , State Provided significant level of administrative support to the Mid Rio Grande Border Area Health Education Center (MRGB AHEC) Executive Director. Managed daily operations of the programs under the MRGB AHEC. Performed all functions of accounting which included payroll, payroll reports, accounts payable, accounts receivable, reconciling cash accounts, and preparing monthly financial statements by department, on a consolidated basis and on a budget basis. Performed grant accounting and prepared all grant reports in order for the organization to receive its grant funds. Assisted in monitoring budget. Compiled statistical and financial data for reports. Assisted in maintaining equipment inventory. Coordinated travel arrangements for staff. Maintained employee records. Administrative Assistant/Bookkeeper 08/2008 to 01/2009 Company Name City , State Responsible for input, maintenance, and reconciliation of all accounting systems and recordkeeping including budget, purchasing, personnel procedures/files, salary & fringe benefits, insurance, contracts, taxes, and revenue-producing activity. Work-Study Student Employee 09/2007 to 04/2008 Company Name City , State Fulfilled general office duties, worked with The Raiser's Edge 7 fund-raising software, assisted with preparations for events, and performed basic use of TAMUS' Financial Accounting Management Information System. Work-Study Student Employee 02/2004 to 05/2005 Company Name City , State Performed general office duties which included filing, making copies, answering phones, sending faxes, shredding, and assisted in the distribution of paychecks, etc. Education Master of Professional Accountancy : Accounting 12/15/2012 Texas A&M International University City , State Bachelor of Business Administration : Accounting 08/07/2008 Texas A&M International University City , State Languages Bilingual English/Spanish. Skills Microsoft Office Accounting Software: Sage MAS 200 ERP, Peachtree Complete Accounting, QuickBooks Pro, Profitool

VICE PRESIDENT/OWNER Summary A self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Senior Loan Officer offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented.Organized Senior Loan Officer who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Highlights Customer service-focused Sales expertise Collections proficiency Debt and credit management Excellent time management Energetic Safe Act of 2008 Certification Financial planning expert Steward of institutional regulatory compliance Knowledge of VA, FHA, Conventional and USDA loan processes Reliable Excellent communicator Accomplishments Received USDA Million dollar producer for the East Tennessee region for several years. My company also provided home ownership guidance on site for local factories, to help their employees understand the homeownership basics and to get them motivated toward homeownership. Experience Vice President/Owner September 2002 Company Name - City , State License No. 186260 Responsibilities included, but were not limited to, meeting with clients, loan applications, reviewing loan applications to see if they met the criteria for approval, determining the best loan product for the customer, preparing all loan documents for customers signature, processing the customers loan file. Verifications of employment and verifications of deposit, getting file ready for closing (all aspects of Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre and post-closing audits. Hiring and training of employees. Post closing loan follow up to ensure customer satisfaction with our products and services. Adhered to all federal and state compliance guidelines relative to mortgage lending. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options (such as VA, FHA, Conventional or USDA) Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Built knowledge about latest banking products and services through Continuing education every year. Legal Secretary February 2002 to September 2002 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Received and disbursed all incoming mail. Composed and revised legal documents, including letters, depositions and court documents. Legal Secretary August 1998 to June 1999 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Processed and distributed invoices to bill clients. Maintained the schedule for client appointments and court appearances. Composed and revised legal documents, including letters, depositions and court documents. Maintained office supplies by checking stocks and placing orders. Coordinated and scheduled meetings and telephone conferences. Photocopied all correspondence, documents and other printed materials. Organized and maintained law libraries, documents and case files. HUMAN RESOURCES/OFFICE MANAGER May 1997 to August 1998 Company Name - City , State Managed all aspects of production payroll for all 100 employees. All Clerical Duties, such as but not limited to filing, typing, answering all phone lines, handling employee disputes, shipping, receiving and accounts payable. Managed and filed any unemployment claims for all employees. Education Certificate : Mortgage Loan Originator Capstone Institute, 2008 - City , State , USA I have had training for several years in the Mortgage industry. I have attended several workshops and conferences offered by our lenders to introduce their new products and keep us informed about any upcoming changes. I also attend continuing education every year offered by the Tennessee National Association of Mortgage Professionals since 2009. Additional Information I have successively owned and managed my company for 14 years. This filled a need in my community as this was the only Mortgage Company there. I am very proud to have been such a big part of our community. Skills Calyx Point LOS Also trained on Encompass LOS Software Efficient in Microsoft word, PowerPoint and Publisher Client Bookkeeping Software

DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Competencies Operations Management Staff Development Change Management   Cross-functional Team Management  Complex Problem Solving Calm under pressure Computer-Savvy Skilled negotiator Experience Director of Operations, BPO 11/2013 to 04/2015 Company Name City , State Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management. Strengthened the client relationship between the client and Concentrix. Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters. Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU.  Led the program meetings, strategy, and overall direction on a daily basis.  Revamped new comp plan for reps more geared to Sales performance. Increased profits by developing, initiating, and managing sales programs on a day to day basis. P & L responsibility- Increased overall Gross Margin to as high as 32%.  Director of Sales 05/2010 to 11/2013 Company Name City , State Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010. Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics. Hired and Trained new Management and mentor them for success. Presented Sales Analysis to Executive Management regarding Direct Sales Performance.  Led site Management with staff meetings, new strategy, and direction on a Daily basis General Manager Of Sales Operations 10/2005 to 05/2010 Company Name City , State Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance. Led Supervisors and Managers on a daily basis and implemented that led to increased performance.  Developed and Implemented new business life cycle which included planning, marketing, hiring and training #1 Sales performing site every week, month, and year from 2006-2010 in every metric  YoY improvement in every Metric.  Close rate increased from 19% in 2005 to 32% CR in 2010.   Led the Sales team on a day to day basis with high energy and employee engagement.  Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ. Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P & L for 300 sales rep in the site Sales Supervisor 11/2003 to 10/2005 Company Name City , State Led a team of over 14 OB Sales reps Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance. Handled Sales reps reviews on a annual basis. Trained and developed reps through call monitoring and one on one meetings.  Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis.  Education and Training Business Management 2001 Bergen Community College City , State , USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, , real time, recruiting, Sales, Sales Analysis, Spanish, Strategy