index
int64 0
4.2k
| dialogue_id
stringlengths 1
12
| turn_id
stringlengths 16
17
| speaker_role
stringclasses 1
value | utterance
stringlengths 5
1.32k
| dialogue_acts
stringclasses 2
values | intents
stringclasses 82
values | industry
stringclasses 3
values |
|---|---|---|---|---|---|---|---|
3,700 | 511 | insurance_511_001 | Customer | #Um yes. Hi, this is Sarah. I would like to I need help creating an account. | ['InformIntent'] | CreateAccount | insurance |
3,701 | 512 | insurance_512_001 | Customer | Yeah you guys keep taking money out of my account and I didn't tell you you could do that. It's been this way for months. | ['InformIntent'] | ReportBillingIssue | insurance |
3,702 | 513 | insurance_513_001 | Customer | Hi, I would like to cancel my automatic billing please. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,703 | 513 | insurance_513_033 | Customer | Yes, I want a bill in the mail each month and all credit card information in my file deleted. | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,704 | 514 | insurance_514_003 | Customer | I live in an apartment and my lease is up. I need proof of my renter's insurance to to sign my new lease. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,705 | 515 | insurance_515_001 | Customer | I would like to update my payment preferences please. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,706 | 515 | insurance_515_037 | Customer | Yes, that is correct. I would like to change from my checking account to my credit card for my autopay. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,707 | 516 | insurance_516_001 | Customer | I would like to create an account please. | ['InformIntent'] | CreateAccount | insurance |
3,708 | 518 | insurance_518_001 | Customer | Hello, I would like to add a dependent to my health insurance please. | ['InformIntent'] | AddDependent | insurance |
3,709 | 519 | insurance_519_001 | Customer | Hi, I would like to remove a dependent from my health insurance plan, please. | ['InformIntent'] | RemoveDependent | insurance |
3,710 | 520 | insurance_520_001 | Customer | Hi, Edith. I would like to cancel my health insurance, please. | ['InformIntent'] | CancelPlan | insurance |
3,711 | 520 | insurance_520_033 | Customer | I am also getting dental and vision through my new employer. I would like to cancel these plans as well. | ['InformIntent'] | CancelPlan | insurance |
3,712 | 521 | insurance_521_001 | Customer | Hello, I would like to check the status of my payment please. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,713 | 522 | insurance_522_001 | Customer | I would like to update the address on my account please. | ['InformIntent'] | ChangeAddress | insurance |
3,714 | 523 | insurance_523_001 | Customer | Yes I need to change the way I pay you guys. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,715 | 523 | insurance_523_017 | Customer | Yes I just need to change the card I'm paying with. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,716 | 524 | insurance_524_007 | Customer | I would like to change the password on my account that I have for pet insurance. | ['InformIntent'] | ResetPassword | insurance |
3,717 | 525 | insurance_525_001 | Customer | Thank you. I would like to change the security question on my account please. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,718 | 525 | insurance_525_023 | Customer | Yes, that is why I am calling to change my security question. I guess I will need to change this password as well. | ['InformIntent'] | ResetPassword | insurance |
3,719 | 526 | insurance_526_001 | Customer | Hello, Sarah. I would like to cancel my auto insurance. | ['InformIntent'] | CancelPlan | insurance |
3,720 | 527 | insurance_527_001 | Customer | Hello, I would like to find an agent please. | ['InformIntent'] | FindAgent | insurance |
3,721 | 528 | insurance_528_001 | Customer | Hello, Mary. I need to pay my bill. | ['InformIntent'] | PayBill | insurance |
3,722 | 529 | insurance_529_005 | Customer | I would like to change the billing frequency on my account please. That once a year payment for auto insurance is a big hit. | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,723 | 530 | insurance_530_001 | Customer | I would like to sign up for auto insurance. | ['InformIntent'] | EnrollInPlan | insurance |
3,724 | 531 | insurance_531_005 | Customer | Okay, Crystal, my wife usually handles all of the bills, but she's been sick so I was calling to see if the bill for last month had been paid she's been sick for a few weeks now and I'm not sure if she paid the insurance can you help me. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,725 | 531 | insurance_531_043 | Customer | Okay, so how do I do that? Nancy always did it I'm not sure how to pay the bill. Can you help me? | ['InformIntent'] | PayBill | insurance |
3,726 | 532 | insurance_532_009 | Customer | Well, I attempted to pay it, but I'm not sure if it went through? It just kept spinning after I clicked submit, and I never got one of those confirmation emails. So is there a way you can check that for me? | ['InformIntent'] | ReportBillingIssue | insurance |
3,727 | 533 | insurance_533_001 | Customer | Yeah hi hello, I've been waiting for twenty minutes and all I wanted was my stupid policy number. | ['InformIntent'] | GetPolicyNumber | insurance |
3,728 | 534 | insurance_534_001 | Customer | Hi Amy. This is Mel and I am calling to sign up for pet insurance. | ['InformIntent'] | EnrollInPlan | insurance |
3,729 | 534 | insurance_534_019 | Customer | Ok. How much does something like this cost? | ['InformIntent'] | GetQuote | insurance |
3,730 | 535 | insurance_535_006 | Customer | I just want to know what my account balance is. | ['InformIntent'] | CheckAccountBalance | insurance |
3,731 | 535 | insurance_535_038 | Customer | Can I go ahead and pay it? | ['InformIntent'] | PayBill | insurance |
3,732 | 536 | insurance_536_017 | Customer | So I need to report the accident to you, correct? | ['InformIntent'] | ReportAutomobileAccident | insurance |
3,733 | 537 | insurance_537_001 | Customer | Hi Joe, I need to pay my bill. | ['InformIntent'] | PayBill | insurance |
3,734 | 538 | insurance_538_000 | Customer | Hello Joan, I'm calling today for life insurance. | ['InformIntent'] | GetQuote | insurance |
3,735 | 539 | insurance_539_005 | Customer | I just moved, so I need to change my address. | ['InformIntent'] | ChangeAddress | insurance |
3,736 | 540 | insurance_540_001 | Customer | Hi there. I need my policy number. | ['InformIntent'] | GetPolicyNumber | insurance |
3,737 | 540 | insurance_540_025 | Customer | Some issue with my security question. I couldn't login. | [] | ChangeSecurityQuestion | insurance |
3,738 | 541 | insurance_541_015 | Customer | Well, I actually need to cancel my policy. | ['InformIntent'] | CancelPlan | insurance |
3,739 | 542 | insurance_542_004 | Customer | I just need to pay a bill. | ['InformIntent'] | PayBill | insurance |
3,740 | 543 | insurance_543_043 | Customer | Is there any way to get a quote also? | ['InformIntent'] | GetQuote | insurance |
3,741 | 544 | insurance_544_009 | Customer | Okay sorry about that. I wanted to speak with someone who could help me cancel my current plan. | ['InformIntent'] | CancelPlan | insurance |
3,742 | 545 | insurance_545_001 | Customer | #Um I am looking to cancel my policy with you. | ['InformIntent'] | CancelPlan | insurance |
3,743 | 546 | insurance_546_007 | Customer | Yes alright, okay well, I need to update my payment preference. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,744 | 547 | insurance_547_007 | Customer | I'd like to try to Sorry, hang on. #Um I was trying to change my package, if that's possible? | ['InformIntent'] | ChangePlan | insurance |
3,745 | 548 | insurance_548_001 | Customer | Hi, I need to get insurance. | ['InformIntent'] | EnrollInPlan | insurance |
3,746 | 550 | insurance_550_001 | Customer | Hi, I we just had a baby and I want to add her to our policy, can I do that or do I have to wait until she's older? | ['InformIntent'] | AddDependent | insurance |
3,747 | 552 | insurance_552_001 | Customer | Hi, I'd like to report an accident. | ['InformIntent'] | ReportAutomobileAccident | insurance |
3,748 | 553 | insurance_553_001 | Customer | Hello Jenny, I'd like to get some insurance for a condo we just bought or we're buying now I was told we had to get insurance but I really don't know what type. | ['InformIntent'] | EnrollInPlan | insurance |
3,749 | 554 | insurance_554_001 | Customer | Hi, Charlie, I'm calling because I I'm trying to renew my registration and they say I need paperwork from my insurance company before I can renew. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,750 | 555 | insurance_555_001 | Customer | Hi, yes. I was hoping you could tell me what my balance is. | ['InformIntent'] | CheckAccountBalance | insurance |
3,751 | 555 | insurance_555_045 | Customer | Umm. Let's just go ahead and pay the entire amount. | [] | PayBill | insurance |
3,752 | 556 | insurance_556_000 | Customer | yeah I want the automatic payments to stop coming out of my bank! Can you do that for me? | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,753 | 557 | insurance_557_001 | Customer | Hi my name is Carlos and I am looking to reset my password. | ['InformIntent'] | ResetPassword | insurance |
3,754 | 557 | insurance_557_049 | Customer | Actually yeah. Can you transfer me to billing? | ['InformIntent'] | PayBill | insurance |
3,755 | 559 | insurance_559_007 | Customer | Oh, oh yeah. I need to to to sw- transfer my to change my address. You see, we just moved. | ['InformIntent'] | ChangeAddress | insurance |
3,756 | 560 | insurance_560_009 | Customer | Oh yes, okay. #Uh well you see, my grandson Jeremiah has moved into our house because well yes. | [] | AddDependent | insurance |
3,757 | 562 | insurance_562_001 | Customer | Yes Matt, I'd like to remove my son from my policy. | ['InformIntent'] | RemoveDependent | insurance |
3,758 | 563 | insurance_563_005 | Customer | Yes our house flooded in that bad storm yesterday. | [] | FileClaim | insurance |
3,759 | 564 | insurance_564_001 | Customer | Uh hello yeah. I would like to add my new dependents to my policy. | ['InformIntent'] | AddDependent | insurance |
3,760 | 565 | insurance_565_001 | Customer | Hi, my name is Jane Janeson and I'm having a problem with my billing statement. | ['InformIntent'] | ReportBillingIssue | insurance |
3,761 | 566 | insurance_566_001 | Customer | Hi I'd like to make a payment on my account. | ['InformIntent'] | PayBill | insurance |
3,762 | 567 | insurance_567_001 | Customer | Hi yes I I'm new to my area and I need to find me a new local insurance agent. | ['InformIntent'] | FindAgent | insurance |
3,763 | 568 | insurance_568_007 | Customer | Oh yeah . I need to update my address. | ['InformIntent'] | ChangeAddress | insurance |
3,764 | 568 | insurance_568_047 | Customer | Can you update my girlfriends file to? | ['InformIntent'] | ChangeAddress | insurance |
3,765 | 569 | insurance_569_001 | Customer | Hi Mark yes we just had a baby, so I need to get her added to our health insurance. | ['InformIntent'] | AddDependent | insurance |
3,766 | 570 | insurance_570_039 | Customer | Yeah actually, I mentioned being overcharged on my bills. I need to get that fixed. | [] | ReportBillingIssue | insurance |
3,767 | 571 | insurance_571_003 | Customer | Yh, i tried to follow the step by step process you sent to my Email address but I'm having issues with the password. | ['InformIntent'] | ResetPassword | insurance |
3,768 | 572 | insurance_572_013 | Customer | So i was wondering if the company has a branch over there. | ['InformIntent'] | FindAgent | insurance |
3,769 | 572 | insurance_572_017 | Customer | nah, considering how busy I'll be i called to know if an agent of the company would assist me change plan and do some other things. | ['InformIntent'] | ChangePlan | insurance |
3,770 | 573 | insurance_573_007 | Customer | I want a change of plan, is it possible? | ['InformIntent'] | ChangePlan | insurance |
3,771 | 574 | insurance_574_003 | Customer | I'm calling regarding an accident that happened. | ['InformIntent'] | ReportAutomobileAccident | insurance |
3,772 | 575 | insurance_575_001 | Customer | yes I need to make sure my payment has gone through. | ['InformIntent'] | CheckPaymentStatus | insurance |
3,773 | 576 | insurance_576_001 | Customer | yeah our son just turned twenty six, so I guess I need to remove him from our insurance policy. | ['InformIntent'] | RemoveDependent | insurance |
3,774 | 577 | insurance_577_001 | Customer | yes, hi, I'm in the process of moving and I need to change my address on my account. | ['InformIntent'] | ChangeAddress | insurance |
3,775 | 578 | insurance_578_001 | Customer | Oh hi yes I need to get that paper for my car that shows I have insurance. | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,776 | 579 | insurance_579_001 | Customer | Hi Jason. My name is Miranda and I am having an issue with automatic billing. | ['InformIntent'] | ReportBillingIssue | insurance |
3,777 | 579 | insurance_579_005 | Customer | So I would like to change my automatic billing. | ['InformIntent'] | CancelAutomaticBilling | insurance |
3,778 | 580 | insurance_580_001 | Customer | yeah on my online account I need to change that security question and I can't figure out how. | ['InformIntent'] | ChangeSecurityQuestion | insurance |
3,779 | 581 | insurance_581_001 | Customer | yes, I need to take care of my bill. | ['InformIntent'] | PayBill | insurance |
3,780 | 582 | insurance_582_001 | Customer | yes, I've made my account online and I've been doing my research, so I think I'm ready to enroll. | ['InformIntent'] | EnrollInPlan | insurance |
3,781 | 582 | insurance_582_057 | Customer | well, so yeah before I forget, where can I get a copy of my insurance for my car? | ['InformIntent'] | RequestProofOfInsurance | insurance |
3,782 | 583 | insurance_583_001 | Customer | Hi Sandy, yeah this Mike Harlow. I need to change my payment option please. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,783 | 584 | insurance_584_001 | Customer | Hi yeah I need to change how I'm billed. | ['InformIntent'] | UpdateBillingFrequency | insurance |
3,784 | 586 | insurance_586_001 | Customer | Yes, hi I've forgotten my password and I'm not having any luck resetting my password online. | ['InformIntent'] | ResetPassword | insurance |
3,785 | 587 | insurance_587_001 | Customer | Hi yes I need to cancel my car insurance. | ['InformIntent'] | CancelPlan | insurance |
3,786 | 588 | insurance_588_001 | Customer | Hi. I'm calling about pet insurance. Am I in the right department? | ['InformIntent'] | GetQuote | insurance |
3,787 | 589 | insurance_589_000 | Customer | Yeah I guess I need to remove my son from my plan seeing how he's actually a functional adult now with a job. | ['InformIntent'] | RemoveDependent | insurance |
3,788 | 589 | insurance_589_016 | Customer | Yes. I want him off both please. | [] | RemoveDependent | insurance |
3,789 | 589 | insurance_589_024 | Customer | No. actually I've been looking a car but I haven't decided if I am going to get it or not. Can you give me a quote? | ['InformIntent'] | GetQuote | insurance |
3,790 | 591 | insurance_591_001 | Customer | Yes, hi Ronnie. I'm looking to like upgrade I guess my current plan? | ['InformIntent'] | ChangePlan | insurance |
3,791 | 592 | insurance_592_007 | Customer | One of my doctor's gave me the information to file a claim with you guys. like they lost their billing person or something. | [] | FileClaim | insurance |
3,792 | 593 | insurance_593_005 | Customer | Well, I don't want to waste your time. I called because I need some insurance. | [] | EnrollInPlan | insurance |
3,793 | 594 | insurance_594_001 | Customer | #Uh, hi, I need to, I need to change my address. I recently moved. | ['InformIntent'] | ChangeAddress | insurance |
3,794 | 594 | insurance_594_011 | Customer | And could I also change my card payment? I really need to get that changed. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,795 | 595 | insurance_595_001 | Customer | Hi, I wanted to enroll in one of your auto insurance plans. | ['InformIntent'] | EnrollInPlan | insurance |
3,796 | 596 | insurance_596_002 | Customer | But I got a letter in the mail from Rivertown saying my payment didn't go through, and I was like, why? I sent the money! | ['InformIntent'] | ReportBillingIssue | insurance |
3,797 | 596 | insurance_596_027 | Customer | Well, I've still got the money so, can I pay my balance now? | ['InformIntent'] | PayBill | insurance |
3,798 | 596 | insurance_596_029 | Customer | #Uh, yeah. I'll do that. I'd also like to make it my preferred method of pay. | ['InformIntent'] | UpdatePaymentPreference | insurance |
3,799 | 596 | insurance_596_041 | Customer | Oh, good! Can you send a receipt for the payment to my email? | ['InformIntent'] | RequestProofOfInsurance | insurance |
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