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F4169C272709056B9A34824BDBAA1416

Ideal location - great for a large corporate hotel

I was in San Antonio for a conference this month - and the Westin was the location of the conference. The hotel was extremely busy - but all of the staff was attentive, professional and courteous. Much of the Riverwalk is very busy, noisy, and touristy. But the Westin is located on a tranquil part of it. At the river level is the bar and the restaurant Zocca. As of this writing, Zocca is the #1 restaurant on TripAdvisor. I can only vouch for their breakfasts (you have a choice of an extensive breakfast buffet or you can order off the menu) and the lunch. Both were very nice, but I did not eat dinner at Zocca. The bar at the Westin is also very nice - and it's very relaxing to have an drink at the outdoor patio and watch people and boats along the Riverwalk. My room was quiet - and the perfect size - with a large bed, extra chairs, and a desk. The maid service was great. I really have no complaints. I prefer smaller boutique-type hotels. But this hotel is definitely a cut ABOVE the usual chain, corporate hotel. I'm glad I stayed there!

Ideal location - great for a large corporate hotel I was in San Antonio for a conference this month - and the Westin was the location of the conference. The hotel was extremely busy - but all of the staff was attentive, professional and courteous. Much of the Riverwalk is very busy, noisy, and touristy. But the Westin is located on a tranquil part of it. At the river level is the bar and the restaurant Zocca. As of this writing, Zocca is the #1 restaurant on TripAdvisor. I can only vouch for their breakfasts (you have a choice of an extensive breakfast buffet or you can order off the menu) and the lunch. Both were very nice, but I did not eat dinner at Zocca. The bar at the Westin is also very nice - and it's very relaxing to have an drink at the outdoor patio and watch people and boats along the Riverwalk. My room was quiet - and the perfect size - with a large bed, extra chairs, and a desk. The maid service was great. I really have no complaints. I prefer smaller boutique-type hotels. But this hotel is definitely a cut ABOVE the usual chain, corporate hotel. I'm glad I stayed there!

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0B11E4F6F9320C2885F6043A4C4B19F2

Lovely stay

We chose this property in a package deal(hotel, flight, car rental) was good buy. We were in room 171 a floor level room king bed with very generous size shower (no bathtub) with a nice patio and our view looks south across SD bay. From our room to the bays edge is about 150 ft or less. The onsite resturant menu is varied and food is quality, staff all were very very friendly and treated us very well. There is some noise from the helicopters and occasional jets the leave the naval base across the bay, as this is a major navy base area and security is noted, however the flights are not constant like a major airport, which U can hear the jets take off from SD Intl AP somewhat but that noise is somewhat muffled. We really enjoyed the nice cool temps (60s night, 70s daytime) as compared to our home in Texas near fort worth. Some inconvienent issues: the wall swithches that control the bathroom lights the overhead fan are all on timers. Not a problem for lights but we would fell a bit more comfort with a over fan on all night. The AC unit is mounted high, (over 65inches) therefore U cannot read the controls, U can see them and guess what mode U are in IE heat, AC and temp up or down. we loved the patio sit early in am drink coffee or a meal anytime. The gulls did not seem to land and bother us like we saw them do everywhere else around the bay. There are many resturants less than a mile. We think we would stay here again as we have family in Calif, (I grew up here in Pacific Beach on a surfboard)

Lovely stay We chose this property in a package deal(hotel, flight, car rental) was good buy. We were in room 171 a floor level room king bed with very generous size shower (no bathtub) with a nice patio and our view looks south across SD bay. From our room to the bays edge is about 150 ft or less. The onsite resturant menu is varied and food is quality, staff all were very very friendly and treated us very well. There is some noise from the helicopters and occasional jets the leave the naval base across the bay, as this is a major navy base area and security is noted, however the flights are not constant like a major airport, which U can hear the jets take off from SD Intl AP somewhat but that noise is somewhat muffled. We really enjoyed the nice cool temps (60s night, 70s daytime) as compared to our home in Texas near fort worth. Some inconvienent issues: the wall swithches that control the bathroom lights the overhead fan are all on timers. Not a problem for lights but we would fell a bit more comfort with a over fan on all night. The AC unit is mounted high, (over 65inches) therefore U cannot read the controls, U can see them and guess what mode U are in IE heat, AC and temp up or down. we loved the patio sit early in am drink coffee or a meal anytime. The gulls did not seem to land and bother us like we saw them do everywhere else around the bay. There are many resturants less than a mile. We think we would stay here again as we have family in Calif, (I grew up here in Pacific Beach on a surfboard)

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96E0E927BBD714371D2CA102B5992A00

OK Place to stay

Room was dark Beds weren't very comfortable Very low water pressure in shower Clean room Great staff

OK Place to stay Room was dark Beds weren't very comfortable Very low water pressure in shower Clean room Great staff

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6F829B336602625929D06BDF84DBA347

Excellent Customer Service

After a long day of work, I was helped extensively by the individuals at the front desk and treated nicely by Rocket at the bar. One of the better trips I have had in a long time.

Excellent Customer Service After a long day of work, I was helped extensively by the individuals at the front desk and treated nicely by Rocket at the bar. One of the better trips I have had in a long time.

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FB4BA637B9F17BD89B6F402619B922C0

What a great surprise!

Our biggest surprise was how much fun it felt to be in that neighbourhood. The hotel is on 3 different bus routes to downtown and only 1.5 blocks to the L and only a few blocks from Lakeshore to get onto the main roads. Very convenient on all fronts even though slightly further north than we might first have wanted to stay. The hotel is spotless, lovely lovely clean rooms, great duvet and super comfortable beds. Service was excellent. Parking at $24 seems expensive until you realise that is what it would cost if you parked on the street and fed the meters... the hotel isn't making parking a profit centre! Breakfast was very nice and served in a breakfast room. The drinks are all in one corner and that makes it a little chaotic. Most clientele seem to be younger and full of energy. We were there for the Springsteen concert and met many clients a little older and full of energy!! It is walking distance to Wrigley Field and Lincoln Park and the zoo. We stayed 3 nights and it felt like home - we call that a home-run because so few budget hotels can make that feeling happen. More boutique than budget.. lucky us! Only downside was the room a/c unit. It was loud and pointed at the bed... it needed a thermostat on the wall so that it didn't need to be on all night. We lined up the chair and spare pillows between the unit and the bed and that helped keep me (it was my side of the bed) out of the cold air stream.

What a great surprise! Our biggest surprise was how much fun it felt to be in that neighbourhood. The hotel is on 3 different bus routes to downtown and only 1.5 blocks to the L and only a few blocks from Lakeshore to get onto the main roads. Very convenient on all fronts even though slightly further north than we might first have wanted to stay. The hotel is spotless, lovely lovely clean rooms, great duvet and super comfortable beds. Service was excellent. Parking at $24 seems expensive until you realise that is what it would cost if you parked on the street and fed the meters... the hotel isn't making parking a profit centre! Breakfast was very nice and served in a breakfast room. The drinks are all in one corner and that makes it a little chaotic. Most clientele seem to be younger and full of energy. We were there for the Springsteen concert and met many clients a little older and full of energy!! It is walking distance to Wrigley Field and Lincoln Park and the zoo. We stayed 3 nights and it felt like home - we call that a home-run because so few budget hotels can make that feeling happen. More boutique than budget.. lucky us! Only downside was the room a/c unit. It was loud and pointed at the bed... it needed a thermostat on the wall so that it didn't need to be on all night. We lined up the chair and spare pillows between the unit and the bed and that helped keep me (it was my side of the bed) out of the cold air stream.

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0B57E9C57D0901DE24377A76F7C3572C

Excellent customer service!

Stayed for 2 nights in the Renaissance Seattle in March. Requested for a quiet room and we did not get any disturbance from the traffic noises. We did get disturbed by our neighbours next door blasting loud music during 1 night and i called up the front desk immediately. Very pleased that the music was stopped shortly afterwards. The staff during our check-in and check-out was nice and friendly. This hotel is walkable to Downtown and Pike Place market but beware of steep hills! Rooms were huge and beds were comfortable to sleep in. Overall i would recommend this hotel in Seattle and i will choose to stay here again when i return to Seattle!

Excellent customer service! Stayed for 2 nights in the Renaissance Seattle in March. Requested for a quiet room and we did not get any disturbance from the traffic noises. We did get disturbed by our neighbours next door blasting loud music during 1 night and i called up the front desk immediately. Very pleased that the music was stopped shortly afterwards. The staff during our check-in and check-out was nice and friendly. This hotel is walkable to Downtown and Pike Place market but beware of steep hills! Rooms were huge and beds were comfortable to sleep in. Overall i would recommend this hotel in Seattle and i will choose to stay here again when i return to Seattle!

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151936C99F980FB2FEF921E23B133366

Completely Unacceptable

Where to begin... All I have to say was this was absolutely the worst hotel experience I have ever had and will NEVER recommend this hotel to anyone!!! I came with my daughter's high school group for the Thanksgiving Day parade. When we arrived, Stephanie at the front desk, was not friendly at all!!! She seemed "put out" by having to do her job and deal with a group. Secondly, which was not as big of a deal we had specifically requested a King size room. The teacher told me that had contacted the hotel and they confirmed a king room for us. Obviously it did not happen. Then you had one elevator working to accommodate a sold out hotel!!!! Seriously- that is completely unacceptable. We stayed in room 817. Lets see- the room smelled of bleach, we got "baby pillows" on our bed, the were cigarette burns on the comforters, the sheets were stained, we had to sleep on top of the comforters, the ice box lid had been used as an ashtray, the housekeeping shoved 4 tissues in the tissue box, had an almost empty roll of toilet paper(no spare), the air conditioner worked when it felt like it, and the ice-machine was out so I had to go to the 6th floor and get ice there where all the construction was going on. Another room on that floor that actually had 4 high school students in it, had not been vacuumed and had white and purple pills on the floor!!!!!!! Are you kidding me????? Finally we asked the girl at the front desk how to get to Sonny's and she sent us walking in the opposite direction. Finally breakfast was just gross!!! The orange juice had crystals in it!!!! We had to stop on our way to the parade to get coffee and a bagel! I have stayed at Days Inn, La Quinta's, etc so I am not a hotel snob! However while you may be doing renovations you still need to keep in mind that you have paying customers staying there and should not be treated like we were. You company should be embarrassed that people are staying in these conditions!!!!!

Completely Unacceptable Where to begin... All I have to say was this was absolutely the worst hotel experience I have ever had and will NEVER recommend this hotel to anyone!!! I came with my daughter's high school group for the Thanksgiving Day parade. When we arrived, Stephanie at the front desk, was not friendly at all!!! She seemed "put out" by having to do her job and deal with a group. Secondly, which was not as big of a deal we had specifically requested a King size room. The teacher told me that had contacted the hotel and they confirmed a king room for us. Obviously it did not happen. Then you had one elevator working to accommodate a sold out hotel!!!! Seriously- that is completely unacceptable. We stayed in room 817. Lets see- the room smelled of bleach, we got "baby pillows" on our bed, the were cigarette burns on the comforters, the sheets were stained, we had to sleep on top of the comforters, the ice box lid had been used as an ashtray, the housekeeping shoved 4 tissues in the tissue box, had an almost empty roll of toilet paper(no spare), the air conditioner worked when it felt like it, and the ice-machine was out so I had to go to the 6th floor and get ice there where all the construction was going on. Another room on that floor that actually had 4 high school students in it, had not been vacuumed and had white and purple pills on the floor!!!!!!! Are you kidding me????? Finally we asked the girl at the front desk how to get to Sonny's and she sent us walking in the opposite direction. Finally breakfast was just gross!!! The orange juice had crystals in it!!!! We had to stop on our way to the parade to get coffee and a bagel! I have stayed at Days Inn, La Quinta's, etc so I am not a hotel snob! However while you may be doing renovations you still need to keep in mind that you have paying customers staying there and should not be treated like we were. You company should be embarrassed that people are staying in these conditions!!!!!

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D37AAFB7D0F186A5080D2F4D2B37655F

Great hotel

Stayed 4 nights in early May: huge room, nice views, great spa/pool/gym. The concierge and bellboys are very helpful. Everything works in this hotel! Safe location, convenient for Russian Hill and Nob Hill as well as access to places tourists go. (The Cathedral opposite is really worth entering too.) Would definitely return here. I couldn't speak highly enough of it.

Great hotel Stayed 4 nights in early May: huge room, nice views, great spa/pool/gym. The concierge and bellboys are very helpful. Everything works in this hotel! Safe location, convenient for Russian Hill and Nob Hill as well as access to places tourists go. (The Cathedral opposite is really worth entering too.) Would definitely return here. I couldn't speak highly enough of it.

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B5792F5BCF6D70F0C67419A7220942E4

Great comfortable hotel in North Hollywood

I really enjoyed this hotel very much. Very very comfortable, very quiet. It's easy access to buy foods, eat out .... I look forward to coming back to Sportsman's Lodge hotel soon.

Great comfortable hotel in North Hollywood I really enjoyed this hotel very much. Very very comfortable, very quiet. It's easy access to buy foods, eat out .... I look forward to coming back to Sportsman's Lodge hotel soon.

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E73D3D95B4F4A9E2A7ABE779C5E3248D

A nice place to stay

We enjoyed our stay at the Westin. Our room was very nice with a great king bed. Staff were very nice and helpful. Good location near airport. Would stay again and recommend to family. Thanks Westin.

A nice place to stay We enjoyed our stay at the Westin. Our room was very nice with a great king bed. Staff were very nice and helpful. Good location near airport. Would stay again and recommend to family. Thanks Westin.

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49DB7C0EE596B8888231EE7E8F3A97A5

Spartan, clean, good value

I stayed here with a friend while we vacationed in Phoenix. The hotel is spartan, but very clean and a good value. It was within walking distance to many activities and restaurants in downtown Phoenix. My only complaint was that the "breakfast" seemed more like a pre-breakfast snack to me (donut or apple and coffee) and wasn't available until 7 (we were up at 6 sometimes). We also had our windows open at night and heard the rabble across the parking lot most nights.

Spartan, clean, good value I stayed here with a friend while we vacationed in Phoenix. The hotel is spartan, but very clean and a good value. It was within walking distance to many activities and restaurants in downtown Phoenix. My only complaint was that the "breakfast" seemed more like a pre-breakfast snack to me (donut or apple and coffee) and wasn't available until 7 (we were up at 6 sometimes). We also had our windows open at night and heard the rabble across the parking lot most nights.

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5450ABDDE3D646CFCA67BBD9BAD0CDAB

Convenient location but very noisy

The location is very convenient to Broadway and Time Square. If your room faces the street be prepared for excessive noise. There is no access to coffee/tea or vending machines on site. Many of the rooms are extremely small. The staff are very friendly

Convenient location but very noisy The location is very convenient to Broadway and Time Square. If your room faces the street be prepared for excessive noise. There is no access to coffee/tea or vending machines on site. Many of the rooms are extremely small. The staff are very friendly

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91AFB9D3B4AF01B6B69804E85E6FC934

Friendly Staff, Clean Hotel

We arrived in Chicago after a awful red eye flight on Spirit airlines at 7am. We took the Blue Line from O'Hare to the Clinton stop which dropped us off right at the hotel. While the hotel is pretty much surrounded by construction and a parking lot, the inside of the building took you away from the hustle and bustle that was outside. The exterior is not much to look at but the inside is clean and the staff was friendly. One particular staff, Bianca, saw how exhausted we were and did everything she could to get us into a room as soon as possible so that we could take a nap. She was amazing. We had a nice experience at this hotel. One suggestion...if you are a light sleeper, bring ear plugs. Each side of the hotel is on busy streets and if you are in an end room, you might be disturbed.

Friendly Staff, Clean Hotel We arrived in Chicago after a awful red eye flight on Spirit airlines at 7am. We took the Blue Line from O'Hare to the Clinton stop which dropped us off right at the hotel. While the hotel is pretty much surrounded by construction and a parking lot, the inside of the building took you away from the hustle and bustle that was outside. The exterior is not much to look at but the inside is clean and the staff was friendly. One particular staff, Bianca, saw how exhausted we were and did everything she could to get us into a room as soon as possible so that we could take a nap. She was amazing. We had a nice experience at this hotel. One suggestion...if you are a light sleeper, bring ear plugs. Each side of the hotel is on busy streets and if you are in an end room, you might be disturbed.

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1277E9BCE408AEFA85B99A03E1795ED2

Free cider = perfect for me!

We stayed here while travelling for a wedding in Dallas. The first thing we saw upon arrival, a table of free cookies and hot apple cider! I don't know if it was because we had traveled all day, or if it because I'm 8 months pregnant, but that was enough for my high rating! We ate at the restaurant for dinner, where I had some of the best bass in my life, and ordered the room service for breakfast which was also good! ( expensive, but we were not paying ... maybe my rating would be lower if I saw the bill!) The gym is 24 hours which was great for me, as I get up quite early to workout. The pool had literally no one at it while we were there, which might be because we're from Canada and it was Dec... maybe it was too cold for people. Service was always good and the staff were friendly.

Free cider = perfect for me! We stayed here while travelling for a wedding in Dallas. The first thing we saw upon arrival, a table of free cookies and hot apple cider! I don't know if it was because we had traveled all day, or if it because I'm 8 months pregnant, but that was enough for my high rating! We ate at the restaurant for dinner, where I had some of the best bass in my life, and ordered the room service for breakfast which was also good! ( expensive, but we were not paying ... maybe my rating would be lower if I saw the bill!) The gym is 24 hours which was great for me, as I get up quite early to workout. The pool had literally no one at it while we were there, which might be because we're from Canada and it was Dec... maybe it was too cold for people. Service was always good and the staff were friendly.

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1E7852099105DAE3AC7C34A7057ED603

Great for a night or two!!

The Hyatt Regency is a great hotel if you plan only a short stay. We stayed for 7 nights and although the room was excellent, a good gym, nice pool and the staff very good, the little things that can make a difference were missing. We stayed friday to friday and were disappointed to find on friday,the main bar was shut at 10.30pm, on saturday it shut at 11.00pm even though there were plenty of guests requesting its services. From Sunday until we left it did not open again and the only bar available was in the on site restuarant! You may wonder why the fuss, well what the tourist guides and hotel info do not tell you is that although Downtown Houston has lots of restuarants and bars is that the majority shut by 9pm as they cater for the demands of the business people who work downtown during the day! After a day sightseeing and driving its nice too relax in the late evening at the bar and have a quiet drink or two with your travel campanions.There are other districts, but that means a taxi or long walk which we did, but after a long day you sometimes just want to stay local and relax. Another disappointment was that this hotel charges $9.95 a day for Wifi access which considering where it is and the type of client they target is quite unbelieveable, also be aware the cheapest charge for a days parking here is $15.00, valet parking is $30.00!! To sum up, a perfect place to stay for a night or two but no more and only for a business person certainly not for a family.

Great for a night or two!! The Hyatt Regency is a great hotel if you plan only a short stay. We stayed for 7 nights and although the room was excellent, a good gym, nice pool and the staff very good, the little things that can make a difference were missing. We stayed friday to friday and were disappointed to find on friday,the main bar was shut at 10.30pm, on saturday it shut at 11.00pm even though there were plenty of guests requesting its services. From Sunday until we left it did not open again and the only bar available was in the on site restuarant! You may wonder why the fuss, well what the tourist guides and hotel info do not tell you is that although Downtown Houston has lots of restuarants and bars is that the majority shut by 9pm as they cater for the demands of the business people who work downtown during the day! After a day sightseeing and driving its nice too relax in the late evening at the bar and have a quiet drink or two with your travel campanions.There are other districts, but that means a taxi or long walk which we did, but after a long day you sometimes just want to stay local and relax. Another disappointment was that this hotel charges $9.95 a day for Wifi access which considering where it is and the type of client they target is quite unbelieveable, also be aware the cheapest charge for a days parking here is $15.00, valet parking is $30.00!! To sum up, a perfect place to stay for a night or two but no more and only for a business person certainly not for a family.

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DE9E284306158E570AB686DC91DA57F7

Class Hotel

My wife and I stayed for our anniversary. We asked for a high floor room and we were given a beautiful corner room on the 33rd floor with a view overlooking downtown. We watched the fireworks right from our room. The executive lounge was great for breakfast, beverages, & snacks throughout the day. We had lunch at the sports bar restaurant off the lobby and slept peacefully on Marriott's signature bedding. What a wonderful weekend trip thanks to the JW Marriott!

Class Hotel My wife and I stayed for our anniversary. We asked for a high floor room and we were given a beautiful corner room on the 33rd floor with a view overlooking downtown. We watched the fireworks right from our room. The executive lounge was great for breakfast, beverages, & snacks throughout the day. We had lunch at the sports bar restaurant off the lobby and slept peacefully on Marriott's signature bedding. What a wonderful weekend trip thanks to the JW Marriott!

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1EF7F38C2B621339EFCE9BFF075302E9

Amazing Room Amenities & 5-Star Hospitality & Service

Wow! I stayed at the Chatwal on October 6th for 1 night for a day trip visit to New York. I was greeted with exceptional service and smiles, from the doorman to the front desk attendant to the butler. I loved this hotel. The location is great, just a block from the main area of Times Square. When I checked into my room, I just walked around it in awe. It had a very chic modern feel with ample closets, huge tv, and bathroom mirror tv (that actually scared me at first), and a heated toilet seat! The bathroom is unbelievable. The bar was lovely with great attendants. The food was delicious at the bar and also room service. I was very grateful of the room upgrade (I'm a SPG member). I really must say that this hotel blew me away, and I can't wait to return, and I've stayed at The Ritz-Carlton, Park Plaza, Four Seasons, and other top-star hotels, but this took the cake. BEAUTIFUL. BEAUTIFUL. BEAUTIFUL. A MUST STAY.

Amazing Room Amenities & 5-Star Hospitality & Service Wow! I stayed at the Chatwal on October 6th for 1 night for a day trip visit to New York. I was greeted with exceptional service and smiles, from the doorman to the front desk attendant to the butler. I loved this hotel. The location is great, just a block from the main area of Times Square. When I checked into my room, I just walked around it in awe. It had a very chic modern feel with ample closets, huge tv, and bathroom mirror tv (that actually scared me at first), and a heated toilet seat! The bathroom is unbelievable. The bar was lovely with great attendants. The food was delicious at the bar and also room service. I was very grateful of the room upgrade (I'm a SPG member). I really must say that this hotel blew me away, and I can't wait to return, and I've stayed at The Ritz-Carlton, Park Plaza, Four Seasons, and other top-star hotels, but this took the cake. BEAUTIFUL. BEAUTIFUL. BEAUTIFUL. A MUST STAY.

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16ACF5CAFC80D040BB010476AB0E9984

If you can stay here you must!!!

What a fabulous hotel!! My family and I loved it here. The attention to detail is just unbelievable, and the personalized service. If you are considering any other hotel in Boston check our the Four Seasons before you book. The rate we paid here was the same as we would have paid at many other lesser hotels, thanks to a promo rate the Four Seasons was running. The location is great right at the public gardens and so close to everything! You can easily walk to many things or make use of their complimentary car sevice, which we did for a trip up to Fenway. The conceirge can help with all kinds of things and made some great reccomendations. Everyone of the staff is so friendly and helpful... what a great feeling that was. I can't say enough about this hotel what a beautiful place with great, great service.

If you can stay here you must!!! What a fabulous hotel!! My family and I loved it here. The attention to detail is just unbelievable, and the personalized service. If you are considering any other hotel in Boston check our the Four Seasons before you book. The rate we paid here was the same as we would have paid at many other lesser hotels, thanks to a promo rate the Four Seasons was running. The location is great right at the public gardens and so close to everything! You can easily walk to many things or make use of their complimentary car sevice, which we did for a trip up to Fenway. The conceirge can help with all kinds of things and made some great reccomendations. Everyone of the staff is so friendly and helpful... what a great feeling that was. I can't say enough about this hotel what a beautiful place with great, great service.

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6AF89866064144062E44BBF563D9B985

Nice enough

Didn't have reservations for three women made six months in advance. small room no sofa a rollaway 15 dollars a day. hotel shows it's age. the noise of the frig was louder than the train that runs next door. the two star restuarant charges five star prices. some of the staff are friendly. There are plenty of taxis and walk to many points of interest but this is a business district. there is a mc donalds and cvs in the block. count your change at the mc donalds. there was only the view of the train tracks and an alley from room 573. the pool is seasonal. there is a gym and a laundry. weather permitting you can sit outside. some times there is entertainment but what we heard was really bad. I did not chose this hotel. I tend to prefer an upscale venue that is part of the vacation destination. but for the price it is better than a motel but not much. it was clean. there were many international school groups and families There is a deli that is only open early in the morning. there is a very busy star bucks attached.

Nice enough Didn't have reservations for three women made six months in advance. small room no sofa a rollaway 15 dollars a day. hotel shows it's age. the noise of the frig was louder than the train that runs next door. the two star restuarant charges five star prices. some of the staff are friendly. There are plenty of taxis and walk to many points of interest but this is a business district. there is a mc donalds and cvs in the block. count your change at the mc donalds. there was only the view of the train tracks and an alley from room 573. the pool is seasonal. there is a gym and a laundry. weather permitting you can sit outside. some times there is entertainment but what we heard was really bad. I did not chose this hotel. I tend to prefer an upscale venue that is part of the vacation destination. but for the price it is better than a motel but not much. it was clean. there were many international school groups and families There is a deli that is only open early in the morning. there is a very busy star bucks attached.

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4D1B4A14DB4D19EFE8CC98D2FBD7707B

Perfectly located, Wonderful staff, Beautifully hotel!

First and foremost, the hotel was beautiful - very well appointed and quaint, which made a nice place go "home" to all week. The suite was very spacious. It was easily accessible to everywhere we wanted to go - very ideally located! The staff was also extremely helpful and kind. My fiancé and I have been shopping for a new bed and we actually reached out to hotel management to find out the "make/model" of the bed they have in their rooms as it was one agreeably the most comfortable sleep we'd both had in quite some time.

Perfectly located, Wonderful staff, Beautifully hotel! First and foremost, the hotel was beautiful - very well appointed and quaint, which made a nice place go "home" to all week. The suite was very spacious. It was easily accessible to everywhere we wanted to go - very ideally located! The staff was also extremely helpful and kind. My fiancé and I have been shopping for a new bed and we actually reached out to hotel management to find out the "make/model" of the bed they have in their rooms as it was one agreeably the most comfortable sleep we'd both had in quite some time.

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3622EF0B09A96556140D206B64C27C81

Great Service

I was a patient at MD Anderson medicla center and had major surgery and then had to go back for 6 weeks of raditaion.I stayed here both times.I was treated very well by everyone.Starting with the Director of Sales Shirley Perry she was wonderful.I felt very comfortable and well taken care of.They helped when I needed help and prayed when I needed prayers!.I will need to return in July and in Spetember and I plan to stay here both times I come back.I wanted to take a few minutes to recognize each member of the staff I came in contact with. Aziz,Maria and Corey were the desk clerks,did all that needed to be done to take care of guests.Harold ,Kevin and Elmer were the shuttle drivers I relied on heavily to get to my appointments on time.they took me and picked me up everyday for my radiation. Manuel in houskeeping did a very good job as well as Patel the yard man.I appreciate their kindness and caring for me during my long stay that totaled about 2 1/2 months.I will recommend this hotel to anyone I know that is visiting Houston or MD Anderson.I am thankful to have found such a nice place to stay during a difficult time.

Great Service I was a patient at MD Anderson medicla center and had major surgery and then had to go back for 6 weeks of raditaion.I stayed here both times.I was treated very well by everyone.Starting with the Director of Sales Shirley Perry she was wonderful.I felt very comfortable and well taken care of.They helped when I needed help and prayed when I needed prayers!.I will need to return in July and in Spetember and I plan to stay here both times I come back.I wanted to take a few minutes to recognize each member of the staff I came in contact with. Aziz,Maria and Corey were the desk clerks,did all that needed to be done to take care of guests.Harold ,Kevin and Elmer were the shuttle drivers I relied on heavily to get to my appointments on time.they took me and picked me up everyday for my radiation. Manuel in houskeeping did a very good job as well as Patel the yard man.I appreciate their kindness and caring for me during my long stay that totaled about 2 1/2 months.I will recommend this hotel to anyone I know that is visiting Houston or MD Anderson.I am thankful to have found such a nice place to stay during a difficult time.

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2264EEF4364FAF04F66594F2795C5EA7

Very nice and east access

This hotel is very nice. It was close to all of my interests which makes it nice really handy. The personal we encountered were all very well trained and friendly. We did not eat there but the restaurant looked inviting. I would recommend staying there.

Very nice and east access This hotel is very nice. It was close to all of my interests which makes it nice really handy. The personal we encountered were all very well trained and friendly. We did not eat there but the restaurant looked inviting. I would recommend staying there.

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30D9CEAFB9AC59738642AD90C0906569

Repeat guest, what keeps us coming back....

We recently stayed at the Sofitel for a family weekend trip to Philadelphia. We stayed there several times in the past and find it hard to consider other hotels in the general area. The location is perfect for us. We like to travel on foot during our time in the city and the Sofitel is in a great location for sightseeing during the day and dining at night. We enjoy the bar for after dinner drinks and people watching through the large windows. Travelling with a child, it is nice to have a place off to the side to relax after dinner but before bedtime. Breakfast is fantastic with fresh squeezed oj and super strong coffee. Breakfast was included in our room rate and we had the option of the buffet or ordering off the menu. I picked the buffet both days while my husband and son ordered off the menu. The buffet has European offerings such as cheeses, cured meats, fresh baked goods as well as American classics. The staff shines at the Sofitel. Little things like bringing our son hot chocolate with our coffee service and a real glass (not a goofy plastic kid’s cup) for his club soda make a huge impression. It is a good feeling when the younger members of the family are treated like valued guests. Our room was on the 14th floor on the odd numbered side of the hall. The location was very quiet and we didn’t hear any street noise. Our request for a room with a view of Liberty Place was honored. The beds were very comfortable and the quality of the linens and pillows was very good. We had a superior room with a king bed for this trip and it was large enough. My only area of improvement that I would suggest is a sprucing up of the guest rooms, the finishes are starting to show some wear and tear.

Repeat guest, what keeps us coming back.... We recently stayed at the Sofitel for a family weekend trip to Philadelphia. We stayed there several times in the past and find it hard to consider other hotels in the general area. The location is perfect for us. We like to travel on foot during our time in the city and the Sofitel is in a great location for sightseeing during the day and dining at night. We enjoy the bar for after dinner drinks and people watching through the large windows. Travelling with a child, it is nice to have a place off to the side to relax after dinner but before bedtime. Breakfast is fantastic with fresh squeezed oj and super strong coffee. Breakfast was included in our room rate and we had the option of the buffet or ordering off the menu. I picked the buffet both days while my husband and son ordered off the menu. The buffet has European offerings such as cheeses, cured meats, fresh baked goods as well as American classics. The staff shines at the Sofitel. Little things like bringing our son hot chocolate with our coffee service and a real glass (not a goofy plastic kid’s cup) for his club soda make a huge impression. It is a good feeling when the younger members of the family are treated like valued guests. Our room was on the 14th floor on the odd numbered side of the hall. The location was very quiet and we didn’t hear any street noise. Our request for a room with a view of Liberty Place was honored. The beds were very comfortable and the quality of the linens and pillows was very good. We had a superior room with a king bed for this trip and it was large enough. My only area of improvement that I would suggest is a sprucing up of the guest rooms, the finishes are starting to show some wear and tear.

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D3F2742A02C31ACB199FE810607E4C4B

Some touches of Old San Antonio but overrated

The room overlooking the Riverwalk with a small walkout balcony was kind of nice but not a suite advertised. The service was definately mediocre at best. The bed was very comfortable. The worst part was finding a sticky piece of candy stuck to the extra pillow. The location is good but anything on the Riverwalk is more or less similar. There are certainly nicer top properties, but there is cetain charm to the place.

Some touches of Old San Antonio but overrated The room overlooking the Riverwalk with a small walkout balcony was kind of nice but not a suite advertised. The service was definately mediocre at best. The bed was very comfortable. The worst part was finding a sticky piece of candy stuck to the extra pillow. The location is good but anything on the Riverwalk is more or less similar. There are certainly nicer top properties, but there is cetain charm to the place.

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904C4B45BF2CD78D265D1E93D83A207D

Convenient and Clean

Had a girls night out to shop at the Galleria, dine and spend the night. The rooms and bathrooms were spacious and updated. If you are booking try going directly through the hotel versus a travel website as I was able to book for about 100.00 less by calling the hotel and booked over the phone.

Convenient and Clean Had a girls night out to shop at the Galleria, dine and spend the night. The rooms and bathrooms were spacious and updated. If you are booking try going directly through the hotel versus a travel website as I was able to book for about 100.00 less by calling the hotel and booked over the phone.

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7804418B25054A2D78BDEA85CD4C7A7F

$200 a night with a clogged bathtab

service is a major issue needless to mention the feeling when you would like to take a shower with no hot water and a clogged bathtab all for $200 a night way to go Westin :( Service is another but an AMAZING few individuals the rest of the staff have a lot to learn....When living in the air there are only few things that matters, ...

$200 a night with a clogged bathtab service is a major issue needless to mention the feeling when you would like to take a shower with no hot water and a clogged bathtab all for $200 a night way to go Westin :( Service is another but an AMAZING few individuals the rest of the staff have a lot to learn....When living in the air there are only few things that matters, ...

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EC8828A981FA0E4A510F09A7323E6479

Serene stay near the airport

This was a surprise to be so close to the airport and not hear the constant noise of the planes. Beautiful grounds, wonderful beds and a gratis breakfast added to our stay. Great place if you need to be close to the airport; if not, you must have a rental car to get around. Very close to I-5, so it will take about 20 minutes to get downtown.The Southcenter mall is within 5 minutes of the lodge and offers a wide selection of stores and restaurants.

Serene stay near the airport This was a surprise to be so close to the airport and not hear the constant noise of the planes. Beautiful grounds, wonderful beds and a gratis breakfast added to our stay. Great place if you need to be close to the airport; if not, you must have a rental car to get around. Very close to I-5, so it will take about 20 minutes to get downtown.The Southcenter mall is within 5 minutes of the lodge and offers a wide selection of stores and restaurants.

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DCD9FB3996FAC3F2F61CA1529E64866B

Great Location

I usually stay at the Grand Hyatt when I'm in San Francisco. It's location is great, just one block from Union Square, but the rooms overlook the square itself. The rooms are good size and their recent renovation has improved the hotel. One of the best parts of the hotel is their restaurant/bar, which is on the 36th floor and gives you a wonderful view of the city. The staff is very friendly and accommodating. I've never been to the breakfast buffet, but have ordered room service for breakfast many times. Food is good and they are generally quick to bring it up. You won't go wrong staying at the Grand Hyatt.

Great Location I usually stay at the Grand Hyatt when I'm in San Francisco. It's location is great, just one block from Union Square, but the rooms overlook the square itself. The rooms are good size and their recent renovation has improved the hotel. One of the best parts of the hotel is their restaurant/bar, which is on the 36th floor and gives you a wonderful view of the city. The staff is very friendly and accommodating. I've never been to the breakfast buffet, but have ordered room service for breakfast many times. Food is good and they are generally quick to bring it up. You won't go wrong staying at the Grand Hyatt.

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89D7CF8C525375EB8434ED1658E92DE3

Family Fun

As a business traveler, I know finding a property that will meet my familiy's needs is always a challenge. Upon visiting the Four Seasons Hotel Austin, it is clear that we have found our new weekend getaway. Our weekend began with Marlon's friendly greeting and suggestions for the weekend. Every suggestion was right on target! Our room was perfection and the views second to none. The kids loved playing on the lawn outside while my wife and I enjoyed a spectacular lunch on the veranda. The staff could not have done one more thing to make our trip anymore perfect. Thank you to everyone for making our vacation such a success!

Family Fun As a business traveler, I know finding a property that will meet my familiy's needs is always a challenge. Upon visiting the Four Seasons Hotel Austin, it is clear that we have found our new weekend getaway. Our weekend began with Marlon's friendly greeting and suggestions for the weekend. Every suggestion was right on target! Our room was perfection and the views second to none. The kids loved playing on the lawn outside while my wife and I enjoyed a spectacular lunch on the veranda. The staff could not have done one more thing to make our trip anymore perfect. Thank you to everyone for making our vacation such a success!

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48189A247486302166A3CA8C6BD963D6

Great Chelsea NYC Location

Location - great, a few blocks from Penn station. Lobby - small, not much area to sit and meet with people. No bar. Breakfast - continental breakfast. Muffins, hard boiled eggs, cereal. COFFEE. Nothing Earth shattering, but very nice considering it was included. Room - Clean. Small - but that is standard in NYC. King bed room was fine for two guests. We did get a room with a view of the Empire State building - beautiful! Stayed in many hotels in this neighborhood, this is nicer than the Four Points and nicer than the Double Tree.

Great Chelsea NYC Location Location - great, a few blocks from Penn station. Lobby - small, not much area to sit and meet with people. No bar. Breakfast - continental breakfast. Muffins, hard boiled eggs, cereal. COFFEE. Nothing Earth shattering, but very nice considering it was included. Room - Clean. Small - but that is standard in NYC. King bed room was fine for two guests. We did get a room with a view of the Empire State building - beautiful! Stayed in many hotels in this neighborhood, this is nicer than the Four Points and nicer than the Double Tree.

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76C7131BF93155F3EE7D4A5493749AF7

Awesome Staff

Everyone at the hotel was friendly and helpful, but Ester was amazing! She could not have been more helpful. She made us feel very much at home, yet very pampered. Thanks for making our vacation such a memorable experience!!!

Awesome Staff Everyone at the hotel was friendly and helpful, but Ester was amazing! She could not have been more helpful. She made us feel very much at home, yet very pampered. Thanks for making our vacation such a memorable experience!!!

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09E7D48BBD3660C24305C56E64F9BD4C

Oh no, its a conference centre

This hotel was a disappointment as we did not realise it was a conference centre hotel. The lounge/bar area was full of delegates waiting for Crabby Hour and buying merchandise relating to their conference. The bar was unmanned. We did eat in McCormick and Schmuks which was excellent. We will not be returning.

Oh no, its a conference centre This hotel was a disappointment as we did not realise it was a conference centre hotel. The lounge/bar area was full of delegates waiting for Crabby Hour and buying merchandise relating to their conference. The bar was unmanned. We did eat in McCormick and Schmuks which was excellent. We will not be returning.

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6055B58074A795B345477B26F3FDDC40

Overlook the location and you'll like this...

Let's face it, you don't come here for the area ambiance, but it is certainly convenient to the airport. As you reach your room you will find wide hallways, clean carpeting, pleasant decor and, likewise, once you enter your room you will find the same. It's clean, the beds are very comfy pillow tops with nice, puffy duvet covers and plenty of pillows. We were only here for one night, arriving late and needing to leave early. The gentleman at the front desk informed us breakfast was available at 6:15AM and he said if we needed it earlier (which we did) just to call him in the AM and he would open up the breakfast room so we could at least have some coffee, juice and cereal before we departed. That was SO nice of him to do!! The wireless worked fine. Parking will likely mean you need to leave your key at the front desk because most spots are 2 deep. Perfectly fine motel.

Overlook the location and you'll like this... Let's face it, you don't come here for the area ambiance, but it is certainly convenient to the airport. As you reach your room you will find wide hallways, clean carpeting, pleasant decor and, likewise, once you enter your room you will find the same. It's clean, the beds are very comfy pillow tops with nice, puffy duvet covers and plenty of pillows. We were only here for one night, arriving late and needing to leave early. The gentleman at the front desk informed us breakfast was available at 6:15AM and he said if we needed it earlier (which we did) just to call him in the AM and he would open up the breakfast room so we could at least have some coffee, juice and cereal before we departed. That was SO nice of him to do!! The wireless worked fine. Parking will likely mean you need to leave your key at the front desk because most spots are 2 deep. Perfectly fine motel.

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BAB250887D8E0CB96BF15E2CCA99A545

my stay at the hotel carter from may 9th-may11

I really don't know what people are complaining about. I stayed at the Hotel Carter from May 9th till May 11th in room 2020 with my son and we had a very nice stay. The room was very nice, and the bed had clean bed linen and a warm blanket. The tv even though it had only local channels worked. The bathroom was nice and clean and we had a nice size closet. We were close to everything in times square, and we even took the subway train to union square. There was no noise at all while we were there. I would definately go back to this hotel again

my stay at the hotel carter from may 9th-may11 I really don't know what people are complaining about. I stayed at the Hotel Carter from May 9th till May 11th in room 2020 with my son and we had a very nice stay. The room was very nice, and the bed had clean bed linen and a warm blanket. The tv even though it had only local channels worked. The bathroom was nice and clean and we had a nice size closet. We were close to everything in times square, and we even took the subway train to union square. There was no noise at all while we were there. I would definately go back to this hotel again

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4A24BF5D0D14D912D544ACBECE477AC6

Great Hotel

I just completed a 5 night stay. I was in town for a conference. The hotel is located right next to the convention center. Everyone was great. The Bar Rojo and Grand Club staff were amazing. They truly made me feel welcome. The gym was very nice. Not too crowded. I also enjoyed the pool deck. They are adding a bar to it so it should be very nice once done. I cannot wait to return.

Great Hotel I just completed a 5 night stay. I was in town for a conference. The hotel is located right next to the convention center. Everyone was great. The Bar Rojo and Grand Club staff were amazing. They truly made me feel welcome. The gym was very nice. Not too crowded. I also enjoyed the pool deck. They are adding a bar to it so it should be very nice once done. I cannot wait to return.

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CDD26504469299C3F586AD65091DFF9F

No, No, No.

An awful experience. :-\ I actually had to book two hotels this trip because of downtown Chicago being sold out. I just came from a CHEAPER stay at the Conrad Hotel, that was probably 10-20 times better than this hotel. This hotel is extremely dated. There are stains on the carpet, scratches on the walls, poor sound proofing, small bathrooms (those who say they are bigger must not have been to many hotels recently) and a weird layout. While not the most uncommon in Chicago, you have to enter through one bank of elevators, go to the lobby on level two, and then proceed to another set of elevators to reach the rooms. Also not entirely uncommon, but still crazy, is a 50.00+ rate for valet. I have honestly, though, never paid such a price (329.00 per night) for such a poor quality room with a CRT TELEVISION. I honestly did not even know that they made these anymore, or if they did, that they were still functioning. Most of the channels on the TV received incredibly poor reception. Numerous complaints were not received well and I only received a response of, "Sir, these issues are completely out of my control until the hotel is remodeled." Um... okay. But you can't do anything to make it right? Not even, say, offer free internet, since you have to pay 10.00 for that, too? That's okay, Hyatt. Luckily, I was able to hop onto the FREE internet from the neighboring Fairfield Inn by Marriott.

No, No, No. An awful experience. :-\ I actually had to book two hotels this trip because of downtown Chicago being sold out. I just came from a CHEAPER stay at the Conrad Hotel, that was probably 10-20 times better than this hotel. This hotel is extremely dated. There are stains on the carpet, scratches on the walls, poor sound proofing, small bathrooms (those who say they are bigger must not have been to many hotels recently) and a weird layout. While not the most uncommon in Chicago, you have to enter through one bank of elevators, go to the lobby on level two, and then proceed to another set of elevators to reach the rooms. Also not entirely uncommon, but still crazy, is a 50.00+ rate for valet. I have honestly, though, never paid such a price (329.00 per night) for such a poor quality room with a CRT TELEVISION. I honestly did not even know that they made these anymore, or if they did, that they were still functioning. Most of the channels on the TV received incredibly poor reception. Numerous complaints were not received well and I only received a response of, "Sir, these issues are completely out of my control until the hotel is remodeled." Um... okay. But you can't do anything to make it right? Not even, say, offer free internet, since you have to pay 10.00 for that, too? That's okay, Hyatt. Luckily, I was able to hop onto the FREE internet from the neighboring Fairfield Inn by Marriott.

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F56EF8B513AEC9D14B21348771714CE2

Nice, comfortable, with amenities

This is the third time I've stayed here for business. It has all the basics: fitness, pool, bar. Granted this is not high end, but very comfortable and something for every travelor. Always a pleasant stay here that I appreciate.

Nice, comfortable, with amenities This is the third time I've stayed here for business. It has all the basics: fitness, pool, bar. Granted this is not high end, but very comfortable and something for every travelor. Always a pleasant stay here that I appreciate.

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54E031270A4173C090074C6B902541C1

Fun & affordable

My husband and I love this hotel. This is our spot for "staycations". Anytime there is a function in downtown Phoenix - we stay here. The rooms are cozy and the Hotel has so much character. The rooftop pool is our favorite place to hang. The staff is awesome. They gave me a nice discount just for being a repeat customer. Hotel San Carlos will always be "our place".

Fun & affordable My husband and I love this hotel. This is our spot for "staycations". Anytime there is a function in downtown Phoenix - we stay here. The rooms are cozy and the Hotel has so much character. The rooftop pool is our favorite place to hang. The staff is awesome. They gave me a nice discount just for being a repeat customer. Hotel San Carlos will always be "our place".

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997DC56EC01449F52D76A23EF477D9FF

Excellent 5 day Vacation.

I stayed at the Langham from May 17th to May the 22nd of 2012. I was in the area to attend 2 College Graduations and had an excellent stay at this hotel. I loved the room, the central location and the staff were all superb. Due to my hectic schedule, I was unable to enjoy the amenities and had to pass on the morning newspaper deliveries. I can easily recommend this classy hotel to friends and family. All the staff stood out and both Dan's and Keith are great. I will be back.

Excellent 5 day Vacation. I stayed at the Langham from May 17th to May the 22nd of 2012. I was in the area to attend 2 College Graduations and had an excellent stay at this hotel. I loved the room, the central location and the staff were all superb. Due to my hectic schedule, I was unable to enjoy the amenities and had to pass on the morning newspaper deliveries. I can easily recommend this classy hotel to friends and family. All the staff stood out and both Dan's and Keith are great. I will be back.

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5481B1D7889A020AB6B481A78F714530

Best Hotel near the University of Pennsylvania

We travel frequently to Penn and the Sheraton is always our first choice of places to stay. The hotel has been refurbished several times and the rooms are always well appointed and comfortable. The room views are outstanding. On one side the beautiful Penn campus is in full view in all its glory from Franklin Field to the Vet school. On the other side is Drexel. The staff is especially friendly and helpful. We go so often this is our "home away from home." Brenda in reservations is attuned to campus events and other happenings and does her best to fit you in if at all possible. This is different from other hotels with national and impersonal reservation systems. We tried the Inn at Penn once because it was hosting our event and were sorely disappointed. It is plush, but rooms are smaller and most views are of the sides of other buildings.

Best Hotel near the University of Pennsylvania We travel frequently to Penn and the Sheraton is always our first choice of places to stay. The hotel has been refurbished several times and the rooms are always well appointed and comfortable. The room views are outstanding. On one side the beautiful Penn campus is in full view in all its glory from Franklin Field to the Vet school. On the other side is Drexel. The staff is especially friendly and helpful. We go so often this is our "home away from home." Brenda in reservations is attuned to campus events and other happenings and does her best to fit you in if at all possible. This is different from other hotels with national and impersonal reservation systems. We tried the Inn at Penn once because it was hosting our event and were sorely disappointed. It is plush, but rooms are smaller and most views are of the sides of other buildings.

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96084C970E46A3D97840A5F647C2B46F

Fabulous historic hotel!

What a grand experience at the Arizona Biltmore. Luxurious ans well appointed. On property cafe and restaurant selection. Plenty of sitting spaces and groupings to enjoy conversation with friends. So glad to have experienced this unique property

Fabulous historic hotel! What a grand experience at the Arizona Biltmore. Luxurious ans well appointed. On property cafe and restaurant selection. Plenty of sitting spaces and groupings to enjoy conversation with friends. So glad to have experienced this unique property

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8435BFF57C8D18CBE9C050F24051DBB9

Many issues: Do not book the hotel through third party.

I stayed at Westin, Chicago River North for 4 nights for a business trip. I had booked the hotel through a third party website. We were a part of a conference delegates. The check in was fine. However, there were many issues subsequently. I was told that there is no free internet although the conference lodging information mentioned free internet in the room at this hotel. When asked for a clarification, the front desk told me that since the room was booked through a third party, this offer was not available to me. My other colleagues, who stayed at the other Westin, less than a mile away were offered free internet while they had also booked through a third party. So, I guess this hotel follows its own rules. The quality of the beds was not up to the mark of other Westin properties and these were easily the worst beds of any business hotels I have stayed at. The refrigerator was not working well. The shower knobs in the bathroom rusted and only one of the two heads of "heavenly showers was working" and the water pressure was extremely poor. I expressed these concerns at the end of my stay to the check out desk. Finally at the end of this all, I see extra charge on my credit card without even an invoice sent to me. I have no idea what these charges are for. The restaurant was decent but serves their Egg-Benedict with fish instead of bacon.Who does that? I would not recommend the hotel, especially if you are booking it through third party. And it is not worth the price offered on the hotel website.

Many issues: Do not book the hotel through third party. I stayed at Westin, Chicago River North for 4 nights for a business trip. I had booked the hotel through a third party website. We were a part of a conference delegates. The check in was fine. However, there were many issues subsequently. I was told that there is no free internet although the conference lodging information mentioned free internet in the room at this hotel. When asked for a clarification, the front desk told me that since the room was booked through a third party, this offer was not available to me. My other colleagues, who stayed at the other Westin, less than a mile away were offered free internet while they had also booked through a third party. So, I guess this hotel follows its own rules. The quality of the beds was not up to the mark of other Westin properties and these were easily the worst beds of any business hotels I have stayed at. The refrigerator was not working well. The shower knobs in the bathroom rusted and only one of the two heads of "heavenly showers was working" and the water pressure was extremely poor. I expressed these concerns at the end of my stay to the check out desk. Finally at the end of this all, I see extra charge on my credit card without even an invoice sent to me. I have no idea what these charges are for. The restaurant was decent but serves their Egg-Benedict with fish instead of bacon.Who does that? I would not recommend the hotel, especially if you are booking it through third party. And it is not worth the price offered on the hotel website.

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130018593112AC70D4F800F191051194

Great Hotel and Staff

The rooms are beautiful ...bright ...and up to date. The staff is always friendly and very professional. I stay here when ever possible.

Great Hotel and Staff The rooms are beautiful ...bright ...and up to date. The staff is always friendly and very professional. I stay here when ever possible.

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9927ABED2D1E0AC1295CA37536CE1911

Great place for families

This property is great for the family, close to Seattle.Center. Staff is friendly and accommodating. They also have free breakfast every morning with lots to choose from.

Great place for families This property is great for the family, close to Seattle.Center. Staff is friendly and accommodating. They also have free breakfast every morning with lots to choose from.

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2873A8F980C4D2E304177A8A792FBC30

Need a good value SEATAC Hotel, this is it!

One of the best complimentary breakfast spreads I have encountered. Terrific. Lots of choices. Hot and cold. Clean affordable rooms. Only a couple minutes by shuttle from the airport. Staff are very friendly.

Need a good value SEATAC Hotel, this is it! One of the best complimentary breakfast spreads I have encountered. Terrific. Lots of choices. Hot and cold. Clean affordable rooms. Only a couple minutes by shuttle from the airport. Staff are very friendly.

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F675999020E6A4933D09F87DF85AD132

Our Visit to Denver

We enjoyed the comfort of the hotel and its support. We made use of the dining/bar & room service for our meals & entertainment and were very pleased. The desk service and information center along with the doorman and van availability were resources that were extremely helpfull for our four day stay. The pool and exercise room are excellent and well maintained. .

Our Visit to Denver We enjoyed the comfort of the hotel and its support. We made use of the dining/bar & room service for our meals & entertainment and were very pleased. The desk service and information center along with the doorman and van availability were resources that were extremely helpfull for our four day stay. The pool and exercise room are excellent and well maintained. .

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D826FCF3F460FFF3E2D532CDBBD9D88D

convenient and clean

This hotel is very conveniently located. We took the train into NYC and easily walked with luggage the few blocks to the hotel. Rooms are small (Hey, remember, this is NYC!), but comfortable and clean. Typical Hampton Inn complimentary breakfast offered lots of choices and a good start to a busy day.

convenient and clean This hotel is very conveniently located. We took the train into NYC and easily walked with luggage the few blocks to the hotel. Rooms are small (Hey, remember, this is NYC!), but comfortable and clean. Typical Hampton Inn complimentary breakfast offered lots of choices and a good start to a busy day.

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64CF4CD184F4B285D5296968BD0D90D5

Affordable

This is a good quality budget motel that we chose after reading Trip Advisor reviews. There were three of us so we had 2 king beds and a very spacious room. It really was a little too far from Beale St as we did not have a car ( $13 taxi ride) but for the price it was ok. Airconditioning was very noisy. The friendliest person was the house maid who was extremely helpful with local knowledge.

Affordable This is a good quality budget motel that we chose after reading Trip Advisor reviews. There were three of us so we had 2 king beds and a very spacious room. It really was a little too far from Beale St as we did not have a car ( $13 taxi ride) but for the price it was ok. Airconditioning was very noisy. The friendliest person was the house maid who was extremely helpful with local knowledge.

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1D24BFE75888973F534CB4AC2620E9ED

Nice overall with a couple issues

Good: This hotel has a great location on Union Square, which is walkable to the Moscone Center and lots of the SF things to do. Nice rooms, very spacious with good housekeeping. Clock Bar was nice, and the service was prompt, even though they were busy. BAD: I was disappointed in the check-in. Waiting in line a long time, over twenty minutes, only to be told there were no rooms available at that time. It was 2pm so slightly before check-in time, but was still frustrated that they wasted my time. Was awoken by disgruntled unions picketing and yelling on a bull horn at 7am, which was even more frustrating. Slow and full elevators were very common. It's a convention hotel so I get that they had a big group while I was there. Good to know for the future.

Nice overall with a couple issues Good: This hotel has a great location on Union Square, which is walkable to the Moscone Center and lots of the SF things to do. Nice rooms, very spacious with good housekeeping. Clock Bar was nice, and the service was prompt, even though they were busy. BAD: I was disappointed in the check-in. Waiting in line a long time, over twenty minutes, only to be told there were no rooms available at that time. It was 2pm so slightly before check-in time, but was still frustrated that they wasted my time. Was awoken by disgruntled unions picketing and yelling on a bull horn at 7am, which was even more frustrating. Slow and full elevators were very common. It's a convention hotel so I get that they had a big group while I was there. Good to know for the future.

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35058B6B6EE15329AD6CC02DF56398E5

Simply great

Based on the other reviews I chose Andaz from a list of 10 other hotels offered by our corporate travel agency. And I wasn't sorry one little bit. The staff was welcoming and very ayentive, the room convenient and relaxing. The semi-transparent door and window to the show didn't bothered and my daughter so it was not a big deal at all. Free snacks and non-alcoholic drinks also added to our pleasure. We stayed there only one night as later we were moved to another hotel closer to my office but I would prefer to stay in this nice hotel situated n the relatively quiet area and get to the office by metro that is comveniently located. So, we were very sorry that it was only a one night out of 6 in New York. The room was booked to me but they let my daugter stay without any additional payment and it was a nice surprise. By the way there was some movie shoting just outside the hotel at the day of our stay and it was very entertaining to watch.

Simply great Based on the other reviews I chose Andaz from a list of 10 other hotels offered by our corporate travel agency. And I wasn't sorry one little bit. The staff was welcoming and very ayentive, the room convenient and relaxing. The semi-transparent door and window to the show didn't bothered and my daughter so it was not a big deal at all. Free snacks and non-alcoholic drinks also added to our pleasure. We stayed there only one night as later we were moved to another hotel closer to my office but I would prefer to stay in this nice hotel situated n the relatively quiet area and get to the office by metro that is comveniently located. So, we were very sorry that it was only a one night out of 6 in New York. The room was booked to me but they let my daugter stay without any additional payment and it was a nice surprise. By the way there was some movie shoting just outside the hotel at the day of our stay and it was very entertaining to watch.

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4D76D024D316C1C0E1B528134B424038

Great Family Stay

Just completed a three night stay at Affinia 50 with my wife and two teenage sons (ages 19 and 17) and would definitely recommend. Everyone we dealt with from the hotel staff, including front desk, housekeeping, concierge, doorman, etc. were extremely friendly and helpful. Any request we made (extra pillows, towels, etc) was handled very promptly and positively. We chose a junior suite with two queen beds with a separate living area with sofa sleeper and were amazed at the size of the room when we walked in. There was more than enough space for us all to spread out during the limited time we spent in the room. The beds were comfortable, bathroom was adequate size with a great shower, and the kitchen was handy. My wife is very picky about hotel cleanliness and this met her high standards. Nice big flat screen TVs in both rooms for late night or early morning viewing. I'm an early riser and particularly enjoyed the second floor lounge area in the mornings for free coffee, newspaper and wireless internet while letting the family sleep in a little. I do recommend skipping the continental breakfast and taking the short half block walk to either Ess-a-Bagel or the NY Luncheonette for a great breakfast. The hotel location was great and in easy walking distance of 5th Ave shopping, Rockefeller Center, Grand Central Terminal, Central Park, and Times Square. Subway access was very convenient and easy. To be complete and add balance, our only concern with the hotel was with traffic noise but it really didn't bother any of us substantially. All in all, Affinia 50 exceeded our expecations in every way and we would definitely stay again.

Great Family Stay Just completed a three night stay at Affinia 50 with my wife and two teenage sons (ages 19 and 17) and would definitely recommend. Everyone we dealt with from the hotel staff, including front desk, housekeeping, concierge, doorman, etc. were extremely friendly and helpful. Any request we made (extra pillows, towels, etc) was handled very promptly and positively. We chose a junior suite with two queen beds with a separate living area with sofa sleeper and were amazed at the size of the room when we walked in. There was more than enough space for us all to spread out during the limited time we spent in the room. The beds were comfortable, bathroom was adequate size with a great shower, and the kitchen was handy. My wife is very picky about hotel cleanliness and this met her high standards. Nice big flat screen TVs in both rooms for late night or early morning viewing. I'm an early riser and particularly enjoyed the second floor lounge area in the mornings for free coffee, newspaper and wireless internet while letting the family sleep in a little. I do recommend skipping the continental breakfast and taking the short half block walk to either Ess-a-Bagel or the NY Luncheonette for a great breakfast. The hotel location was great and in easy walking distance of 5th Ave shopping, Rockefeller Center, Grand Central Terminal, Central Park, and Times Square. Subway access was very convenient and easy. To be complete and add balance, our only concern with the hotel was with traffic noise but it really didn't bother any of us substantially. All in all, Affinia 50 exceeded our expecations in every way and we would definitely stay again.

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075B5B72F5B903B684B3D4792860B328

Close to the Rock, functional and clean hotel

Have stayed at this hotel a few times in the last year. Check-in and check-out were easy. Most recently had a standard queen bed room which was more spacious than their club-size room. I liked the second window that was overlooking the west side of the property. The additional sunlight was great. The bed wasn't as good as the ones at nearby Hilton or Sheraton, but still alright. There's a self-serve water bottling station on every other floor. Location of the hotel was unbeatable - Rockefeller Center, 5th Avenue, Central Park and Time Square all within walking distance. There was road construction going on the 51st street, and it was very loud and this was going on through past midnight! I think this will continue for another 2 to 3 weeks. Maybe choosing a room facing north will be less affected.

Close to the Rock, functional and clean hotel Have stayed at this hotel a few times in the last year. Check-in and check-out were easy. Most recently had a standard queen bed room which was more spacious than their club-size room. I liked the second window that was overlooking the west side of the property. The additional sunlight was great. The bed wasn't as good as the ones at nearby Hilton or Sheraton, but still alright. There's a self-serve water bottling station on every other floor. Location of the hotel was unbeatable - Rockefeller Center, 5th Avenue, Central Park and Time Square all within walking distance. There was road construction going on the 51st street, and it was very loud and this was going on through past midnight! I think this will continue for another 2 to 3 weeks. Maybe choosing a room facing north will be less affected.

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57D0A0E4810377CEB74CD3C996269B17

A Treasure!

My wife and I stayed here for 5 days. Great service, exceptional people running this hotel -- from the concierge, to the front desk, to the housekeeping and all the way to its manager. Although we stayed in a room on the 3rd floor facing the street, we slept pretty well and did not find the room noisy at all. The park suite was wonderfully appointed. One thing that impressed me was how the hotel tried to be ecologically responsible, not just the run of the mill save detergent by saving your towel to save the environment thing, it was something much more than that. The hotel went all out in involving itself in being truly a green hotel. complimentary wine tasting in the late afternoon and hot drinks in the morning were wonderful services. Areas in the hotel worth visiting and enjoying are the walking/jogging track in the 3rd floor, which I use for quiet time by sitting and reading a book. The lobby with the fireplace is a favorite too. The location of this hotel is difficult to beat, it is near everything--10 minute walk to the ferry building, its also near china town, near union square, near market street, near public transportation stations too! It has a wonderful Japanese restaurant as well worth visiting, or if you are tired, you can order in and eat in the comfort of your room

A Treasure! My wife and I stayed here for 5 days. Great service, exceptional people running this hotel -- from the concierge, to the front desk, to the housekeeping and all the way to its manager. Although we stayed in a room on the 3rd floor facing the street, we slept pretty well and did not find the room noisy at all. The park suite was wonderfully appointed. One thing that impressed me was how the hotel tried to be ecologically responsible, not just the run of the mill save detergent by saving your towel to save the environment thing, it was something much more than that. The hotel went all out in involving itself in being truly a green hotel. complimentary wine tasting in the late afternoon and hot drinks in the morning were wonderful services. Areas in the hotel worth visiting and enjoying are the walking/jogging track in the 3rd floor, which I use for quiet time by sitting and reading a book. The lobby with the fireplace is a favorite too. The location of this hotel is difficult to beat, it is near everything--10 minute walk to the ferry building, its also near china town, near union square, near market street, near public transportation stations too! It has a wonderful Japanese restaurant as well worth visiting, or if you are tired, you can order in and eat in the comfort of your room

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D65F1F963BCE4018B152856B6CFF59DF

Good value

Bonus! We were able to use a TripAdvisor $20 food/drink coupon for the Magnolia to offset the $25 valet parking fee. The rooms are well sized, and the shower has enough room to swing a dead cat. A couple of the elevators were out of use, so waiting for one elevator was a bit lengthy as everyone was checking out on Sunday, as was the wait for the valet to retrieve cars. However, with free breakfast (french toast, potatoes, cereal, oatmeal, coffee, juice) , no complaints here. A Starbucks is conveniently located next door, and there is free Wifi in the rooms. Location is great, only about a mile from the American Airlines Center to see a Stars or Mavs game. Valet was very pleasant, even with the rush. We will likely return here.

Good value Bonus! We were able to use a TripAdvisor $20 food/drink coupon for the Magnolia to offset the $25 valet parking fee. The rooms are well sized, and the shower has enough room to swing a dead cat. A couple of the elevators were out of use, so waiting for one elevator was a bit lengthy as everyone was checking out on Sunday, as was the wait for the valet to retrieve cars. However, with free breakfast (french toast, potatoes, cereal, oatmeal, coffee, juice) , no complaints here. A Starbucks is conveniently located next door, and there is free Wifi in the rooms. Location is great, only about a mile from the American Airlines Center to see a Stars or Mavs game. Valet was very pleasant, even with the rush. We will likely return here.

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3C1A956CB2BE56BDF3F08A13F71A9EB7

Great place to stay

Location is Wonderful! walking distance to many must see sights of New York. Staff was great and very friendly. Rooms were small but we didnt spend much time in them. The bar down stairs was convenient. Lots of choices for food conveniently located within a few block radius. About a 30min / $65 cab ride to JFK (we hit very little traffic on our ride)

Great place to stay Location is Wonderful! walking distance to many must see sights of New York. Staff was great and very friendly. Rooms were small but we didnt spend much time in them. The bar down stairs was convenient. Lots of choices for food conveniently located within a few block radius. About a 30min / $65 cab ride to JFK (we hit very little traffic on our ride)

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207506ED46B3C4545793CBD5AF580383

Extremely Noisy

I stayed at the Boston Harbor a few weeks ago, as a colleague booked it first and I choose to stay near him rather than book at a separate hotel. My first room was so loud that it seemed like the elevator control room was in my hotel room. There were constant sounds of people talking in the corridors, and even a dog barking away around 1 or 2am. I got about 3 hours of sleep that night. I got moved to the 'quieter' tower. I was taking a conference call from the room around 3pm and could literally hear the jangling keys and rustling of a garbage bag by one of the housekeepers walking by. I then checked out and moved next door to the Intercontinental. I would never re-book at this hotel until they figure out some sound attenuation. It's sad, because it is classic Boston with beautiful views and good restaurants, and a stellar location. I have stayed at the Liberty, Intercontinental, Ritz, Beacon XV and W and have not had any sound issues to this extent, and I have spent roughly 25 nights in hotel rooms in Boston over the last 8 months.

Extremely Noisy I stayed at the Boston Harbor a few weeks ago, as a colleague booked it first and I choose to stay near him rather than book at a separate hotel. My first room was so loud that it seemed like the elevator control room was in my hotel room. There were constant sounds of people talking in the corridors, and even a dog barking away around 1 or 2am. I got about 3 hours of sleep that night. I got moved to the 'quieter' tower. I was taking a conference call from the room around 3pm and could literally hear the jangling keys and rustling of a garbage bag by one of the housekeepers walking by. I then checked out and moved next door to the Intercontinental. I would never re-book at this hotel until they figure out some sound attenuation. It's sad, because it is classic Boston with beautiful views and good restaurants, and a stellar location. I have stayed at the Liberty, Intercontinental, Ritz, Beacon XV and W and have not had any sound issues to this extent, and I have spent roughly 25 nights in hotel rooms in Boston over the last 8 months.

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056BFADE169EFD1153510BA6CBD87E37

Covnenient location, classic hotel, but not worth it

I got this room using Hilton points so it was worth it in that respect, but if I had to pay the $400+ they were looking for a room on the same night, I would not have been to pleased. It wouldn't be my first choice in Chicago as there are several other nicer hotels for the same money. I was stuck here due to the Chicago Marathon going on the same weekend. Such is life. As for the hotel, it is old and classic. It's great looking in a great location with an impressive lobby. So they get points for that. The negatives: long check-in lines. There are many rooms in this hotel but they don't have the check-in staff to keep up with it. Also the walls are paper thin. I had a terrible night's sleep here due to that. You could hear doors slamming all night long along with rude people (not the hotel's fault) shouting all night in the hallways as they come home drunk. While the hotel cannot control its people, they can have better doors/walls something. You can hear someone sneeze next door and for some reason our toilet would run for a second every 5 minutes or so. The rooms are small, but that is to be expected. If you're one who likes to enjoy their hotel while on vacation and spread out in the room, I wouldn't stay here. If you're here for a night and want to be in a hotel that is very convenient and right outside a red line subway stop, then this is it. I wouldn't stay here again unless I had to, long story short.

Covnenient location, classic hotel, but not worth it I got this room using Hilton points so it was worth it in that respect, but if I had to pay the $400+ they were looking for a room on the same night, I would not have been to pleased. It wouldn't be my first choice in Chicago as there are several other nicer hotels for the same money. I was stuck here due to the Chicago Marathon going on the same weekend. Such is life. As for the hotel, it is old and classic. It's great looking in a great location with an impressive lobby. So they get points for that. The negatives: long check-in lines. There are many rooms in this hotel but they don't have the check-in staff to keep up with it. Also the walls are paper thin. I had a terrible night's sleep here due to that. You could hear doors slamming all night long along with rude people (not the hotel's fault) shouting all night in the hallways as they come home drunk. While the hotel cannot control its people, they can have better doors/walls something. You can hear someone sneeze next door and for some reason our toilet would run for a second every 5 minutes or so. The rooms are small, but that is to be expected. If you're one who likes to enjoy their hotel while on vacation and spread out in the room, I wouldn't stay here. If you're here for a night and want to be in a hotel that is very convenient and right outside a red line subway stop, then this is it. I wouldn't stay here again unless I had to, long story short.

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7497214FD06717B3E173F23A3895635F

new yorker hotel

Great hotel,so many people to help you with everything you need or need to know,they have people for everything and are only to glad to help.Rooms are fantastic and big,cleaned to a high standard.In the evening there is security at the lifts and you have to show your keycard to even get in the elevator.A personal limmo to the airport was only 75d well worth it,yes we did try the airport shuttle but the looney driver has put us off doing that again.The famous Tic Toc diner has a walk through to the hotel and is open 24h.The Empire State Building is just a 5 min walk away,this hotel is very well located and near to all the top sights,Times Square, 10 min walk. Book and pay for your show tickets online from the theater,you can print them off at home and just show them at the box office when you go this will save you a lot of time queueing for ages trying to get cheap tickets with not good seats. Be prepared to tip a lot,the whole place relies on them,you usualy get a choice of between,15,18 or 20% on top of the bill.Three of us where there for 5 days and we tipped around 150d in various places, but hey if your going NYC you´ll be taking a few bob anyway.If you rearly want to see as much as possible then do as much walking as you can,tour busses are OK but you need to be on the ground to take it all in. Happy Holidays and get booking now,you´ll have the time of your life,we did,Oh,it was our daughters 21st birthday present.

new yorker hotel Great hotel,so many people to help you with everything you need or need to know,they have people for everything and are only to glad to help.Rooms are fantastic and big,cleaned to a high standard.In the evening there is security at the lifts and you have to show your keycard to even get in the elevator.A personal limmo to the airport was only 75d well worth it,yes we did try the airport shuttle but the looney driver has put us off doing that again.The famous Tic Toc diner has a walk through to the hotel and is open 24h.The Empire State Building is just a 5 min walk away,this hotel is very well located and near to all the top sights,Times Square, 10 min walk. Book and pay for your show tickets online from the theater,you can print them off at home and just show them at the box office when you go this will save you a lot of time queueing for ages trying to get cheap tickets with not good seats. Be prepared to tip a lot,the whole place relies on them,you usualy get a choice of between,15,18 or 20% on top of the bill.Three of us where there for 5 days and we tipped around 150d in various places, but hey if your going NYC you´ll be taking a few bob anyway.If you rearly want to see as much as possible then do as much walking as you can,tour busses are OK but you need to be on the ground to take it all in. Happy Holidays and get booking now,you´ll have the time of your life,we did,Oh,it was our daughters 21st birthday present.

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4C6A5E8162A8308A875FAA4AB2D7040E

Just loved it

First off, our stay here was not without its problems. We had two situations that could have been holiday wreckers - but the very things that make this hotel such and awesome experience: the people, the service and the drop-dead fabulous property saved the day. There's something very reassuring about a provider who acknowledges when there's an issue, doesn't try to fudge it and then works overtime to make it right. We enjoyed a wonderful 10 days here, all up, in the Clocktower room. The complimentary breakfast was basic but a God send, budget wise. We also made the most of the free evening Happy Hour and met some lovely people. The rooms here are enormous and beautifully furnished. Twice daily housekeeping, evening turn down, plush robes and lovely amenities give the place a real luxury hotel feel - but with all the benefits of a plush holiday apartment with all the amenities. Loved it all and we'll definitely be back.

Just loved it First off, our stay here was not without its problems. We had two situations that could have been holiday wreckers - but the very things that make this hotel such and awesome experience: the people, the service and the drop-dead fabulous property saved the day. There's something very reassuring about a provider who acknowledges when there's an issue, doesn't try to fudge it and then works overtime to make it right. We enjoyed a wonderful 10 days here, all up, in the Clocktower room. The complimentary breakfast was basic but a God send, budget wise. We also made the most of the free evening Happy Hour and met some lovely people. The rooms here are enormous and beautifully furnished. Twice daily housekeeping, evening turn down, plush robes and lovely amenities give the place a real luxury hotel feel - but with all the benefits of a plush holiday apartment with all the amenities. Loved it all and we'll definitely be back.

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6D710E4A2EC7925DE63D88D799727BCC

Regular visitor

I travel to Memphis several times a month for business and stay at this hotel all the time. The staff treats each guest like family members. The hotel has recently been remodeled and has a very modern vibe. The rooms are all large and the beds are very comfortable. You will not be sorry if you choose this place.

Regular visitor I travel to Memphis several times a month for business and stay at this hotel all the time. The staff treats each guest like family members. The hotel has recently been remodeled and has a very modern vibe. The rooms are all large and the beds are very comfortable. You will not be sorry if you choose this place.

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D78C7FBB13768379E9FD1ECB7A546E07

This is pretty worn-out structure

The people running this hotel could not be nicer. Even the appearance of the room once in it is not unpleasant. The price (early November 2012) was around $85 with tax, so reasonable in my opinion. I picked it because I was familiar with the prosperity of the shopping just east of Beltway 8 and all of the Katy exits further west. But it's like everything around Wilcrest, all the way down to Westheimer, has been forgotten. It's a very old building, and kind of depressing. Every step you take you are looking at something that is scarred, torn, cracked, or run-down. It's just a little part of Houston that is not for those wanting that new and safe feeling.

This is pretty worn-out structure The people running this hotel could not be nicer. Even the appearance of the room once in it is not unpleasant. The price (early November 2012) was around $85 with tax, so reasonable in my opinion. I picked it because I was familiar with the prosperity of the shopping just east of Beltway 8 and all of the Katy exits further west. But it's like everything around Wilcrest, all the way down to Westheimer, has been forgotten. It's a very old building, and kind of depressing. Every step you take you are looking at something that is scarred, torn, cracked, or run-down. It's just a little part of Houston that is not for those wanting that new and safe feeling.

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9E431AF9671A8B2D74BACA432865FA58

You can't exist on name alone.

I found a place on Earth where the laws of physics cease to exist: room 3322 at the Fairmont Chicago. Let me explain. Upon check in my room was hot. I hate being hot. I cannot sleep when I'm hot. I'm irritable when I'm hot. The outside temps while I was in Chicago were upper 40s to lower 50s during the day and upper 30s to lower 40s at night. Why was the room so hot??? I found the thermostat on the wall. You can adjust the temp down or up and the fan speed down or up. I turn the temp down to 60 (lowest it will go) and the fan speed to high. This resulted in a tiny little trickle of air dribbling out of a tiny vent in the wall that looked like it was about to fall out. This was clearly not going to cool the room off. Suprisingly, the room had two windows that cracked open at the bottom around 5 inches. I opened both of them. It's cold outside. The wind is blowing fiercely. Surely my room will be cold in no time. Nope, it barely made a dent. What in the world is going on? I felt like I was the victim of a practical joke. Moving on... Hotel managers need to understand that people care more about being able to control their room temp than whether or not the soap came from some boutique where rich people would shop. Hotel managers also need to understand that putting a gross, scratchy coverlet and boudoir pillows upholstered in gross, scratchy material on the bed is a waste of time. They get thrown on the floor, and they never get washed. People want a nice, CLEAN bed. Overall, the room was nicely designed in modern, low key decor. The bathroom was nice, appointed in marble. Seperate shower and tub. Although, i did find a clump of hair in the bath tub that was not mine because I didn't take a bath, and I don't have any hair on my body that was that long or that color. If I'm dropping $300 on a room, I better not find anyone else's hair in the room. I know the cleaning staff has to be very thorough to accomplish this, but what the hell? It's the Fairmont right? It's $300 a night right? That's a freakin car payment. Clean the rooms! You ever notice how the higher the room rate, the more you have to pay out of pocket for simple stuff. I'm paying several hundred dollars a night and you can't float me a cup of coffee and a stale doughnut??? Hell, $60-100 a night hotels give you a damn buffet in the morning or at least a cup of coffee and some breads. It's not the highest quality, but it's hot and contains caffeine. I've stayed in a $700 a night hotel, and they had a very nice, free breakfast including fresh yogurt and berries. Maybe the middle ground is where you get screwed, or maybe it's stingy ownership? Hotel feel: They're attempting to be as hip as possible while still being low key. The result is one of the darkest hotels I've ever been in. The lobby was lit like a club, and they even played some sort of ambient yet upbeat techno in the mornings I guess to get people pumped for the day. I don't know. The rooms were also very dark. You could turn on every light in your room, and it would still look someone turned on a couple of weak lamps. I don't like pooping in the dark. Location: boring. There is a CVS across the street, which is nice if you can't afford a $5 mini bar Coke. It is one block north of Millennium Park, one block east of Michigan and one block south of the Chicago River and Whacker, but it felt so removed from the action. I'd much rather be on Michigan or around the corner from Michigan or on the river. I guess I'm being picky, but there are tons of hotels in Chicago that have much better locations and are probably much less expensive. My view was nice, The room faced east so you could see Lake Michigan and a nice little park that bordered the University of Chicago. I would have preferred a south facing room to see the museum campus and Michigan Ave. I've never really considered Lake Michigan around Chicago very pretty. Overall, you can spend this much and do much better IMHO. Do you research. Don't swoon over the Fairmont name. At least not at this location.

You can't exist on name alone. I found a place on Earth where the laws of physics cease to exist: room 3322 at the Fairmont Chicago. Let me explain. Upon check in my room was hot. I hate being hot. I cannot sleep when I'm hot. I'm irritable when I'm hot. The outside temps while I was in Chicago were upper 40s to lower 50s during the day and upper 30s to lower 40s at night. Why was the room so hot??? I found the thermostat on the wall. You can adjust the temp down or up and the fan speed down or up. I turn the temp down to 60 (lowest it will go) and the fan speed to high. This resulted in a tiny little trickle of air dribbling out of a tiny vent in the wall that looked like it was about to fall out. This was clearly not going to cool the room off. Suprisingly, the room had two windows that cracked open at the bottom around 5 inches. I opened both of them. It's cold outside. The wind is blowing fiercely. Surely my room will be cold in no time. Nope, it barely made a dent. What in the world is going on? I felt like I was the victim of a practical joke. Moving on... Hotel managers need to understand that people care more about being able to control their room temp than whether or not the soap came from some boutique where rich people would shop. Hotel managers also need to understand that putting a gross, scratchy coverlet and boudoir pillows upholstered in gross, scratchy material on the bed is a waste of time. They get thrown on the floor, and they never get washed. People want a nice, CLEAN bed. Overall, the room was nicely designed in modern, low key decor. The bathroom was nice, appointed in marble. Seperate shower and tub. Although, i did find a clump of hair in the bath tub that was not mine because I didn't take a bath, and I don't have any hair on my body that was that long or that color. If I'm dropping $300 on a room, I better not find anyone else's hair in the room. I know the cleaning staff has to be very thorough to accomplish this, but what the hell? It's the Fairmont right? It's $300 a night right? That's a freakin car payment. Clean the rooms! You ever notice how the higher the room rate, the more you have to pay out of pocket for simple stuff. I'm paying several hundred dollars a night and you can't float me a cup of coffee and a stale doughnut??? Hell, $60-100 a night hotels give you a damn buffet in the morning or at least a cup of coffee and some breads. It's not the highest quality, but it's hot and contains caffeine. I've stayed in a $700 a night hotel, and they had a very nice, free breakfast including fresh yogurt and berries. Maybe the middle ground is where you get screwed, or maybe it's stingy ownership? Hotel feel: They're attempting to be as hip as possible while still being low key. The result is one of the darkest hotels I've ever been in. The lobby was lit like a club, and they even played some sort of ambient yet upbeat techno in the mornings I guess to get people pumped for the day. I don't know. The rooms were also very dark. You could turn on every light in your room, and it would still look someone turned on a couple of weak lamps. I don't like pooping in the dark. Location: boring. There is a CVS across the street, which is nice if you can't afford a $5 mini bar Coke. It is one block north of Millennium Park, one block east of Michigan and one block south of the Chicago River and Whacker, but it felt so removed from the action. I'd much rather be on Michigan or around the corner from Michigan or on the river. I guess I'm being picky, but there are tons of hotels in Chicago that have much better locations and are probably much less expensive. My view was nice, The room faced east so you could see Lake Michigan and a nice little park that bordered the University of Chicago. I would have preferred a south facing room to see the museum campus and Michigan Ave. I've never really considered Lake Michigan around Chicago very pretty. Overall, you can spend this much and do much better IMHO. Do you research. Don't swoon over the Fairmont name. At least not at this location.

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F547E524740DE2F2E4D43EFB5135D89D

Cold water and lack of proper parking spots

I stayed in the room and was never sure what temperature the water would be. Sometimes it would be hot and get hotter. Sometimes it would go from hot to cold, all in the same shower. That problem is enough to make me not want to return. Also, the parking spaces were in short supply and were physically short. Because the spots were so small, cars and trucks were over lines both sideways and lengthwise. Denver has SUV's and this lot made no provision for them. I did not have a big SUV but I could only park in the back with my passenger getting out to help though I even had a rear view camera.

Cold water and lack of proper parking spots I stayed in the room and was never sure what temperature the water would be. Sometimes it would be hot and get hotter. Sometimes it would go from hot to cold, all in the same shower. That problem is enough to make me not want to return. Also, the parking spaces were in short supply and were physically short. Because the spots were so small, cars and trucks were over lines both sideways and lengthwise. Denver has SUV's and this lot made no provision for them. I did not have a big SUV but I could only park in the back with my passenger getting out to help though I even had a rear view camera.

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D7DF3DC0C37777355BD7ACD9DE620887

Excellent In Every Way

Just completed our 4th or 5th stay at this hotel. I host a small group of 15-20 here every six months. Since staying here the first time our group won't even discuss going anywhere else. The convenience of flying in and connecting to the hotel is great but it is the quality of the property, the staff and the amenities that make it outstanding. The rooms are modern, clean and comfortable with huge well insulated windows that give you a great view of the runways without the noise. The food in the main dining restaurant The Met is outstanding. The meeting rooms are large, bright and comfortable. Finally, the staff is outstanding in every way from front desk, to bell staff to banquet and AV. Be sure and ask the concierge for a pass to use the first class screening line when it's time for your flight.

Excellent In Every Way Just completed our 4th or 5th stay at this hotel. I host a small group of 15-20 here every six months. Since staying here the first time our group won't even discuss going anywhere else. The convenience of flying in and connecting to the hotel is great but it is the quality of the property, the staff and the amenities that make it outstanding. The rooms are modern, clean and comfortable with huge well insulated windows that give you a great view of the runways without the noise. The food in the main dining restaurant The Met is outstanding. The meeting rooms are large, bright and comfortable. Finally, the staff is outstanding in every way from front desk, to bell staff to banquet and AV. Be sure and ask the concierge for a pass to use the first class screening line when it's time for your flight.

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7E7CCFA0277F7E286CE30979373CCB53

Ideal Weekend Getaway

Went to San Francisco for an athletic event. We couldn't believe our luck at the location. A few steps to Dragon Gate to Chinatown,, we were able to eat well and sight see on foot. The beds were like clouds. We really liked the Eco aspect of the hotel, and how quiet it was in the midst of bustling San Francisco. I am planning to stay here again when I come to San Francisco, or just make an excuse to come back.

Ideal Weekend Getaway Went to San Francisco for an athletic event. We couldn't believe our luck at the location. A few steps to Dragon Gate to Chinatown,, we were able to eat well and sight see on foot. The beds were like clouds. We really liked the Eco aspect of the hotel, and how quiet it was in the midst of bustling San Francisco. I am planning to stay here again when I come to San Francisco, or just make an excuse to come back.

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84CDC6B70352A9A9740301376D277911

A treasure!

We had stayed at a chain motel prior to our stay at Old Town Inn. It was a wonderful surprise and makes you realize that independent motels can and do provide better service. I booked here after reading the reviews and although I couldn't book online, a phone call provided me with a choice of rooms. I chose a room on the 2nd floor that had a kitchenette. It was quiet. You never heard anyone going by or from the upper floor. The staff, before and during our stay, were extremely friendly and helpful. The room was clean and quiet and had everything we needed throughout our stay. I've never stayed at a motel that provided real china and silverware for the continental breakfast! That area was always clean and well stocked and we always found a table even though the motel was sold out. The pool area was also clean and very pretty with all the flowers and shrubs. We were able to walk to Old Town or take the trolley to the downtown area. We used the trolley to go to a Padres game and it was so much better than dealing with parking! It was close to everywhere we wanted to go. It is in an industrial neighborhood but I never felt uncomfortable. It's well lite and a charming motel. I would definitely stay here again if I was in the area.

A treasure! We had stayed at a chain motel prior to our stay at Old Town Inn. It was a wonderful surprise and makes you realize that independent motels can and do provide better service. I booked here after reading the reviews and although I couldn't book online, a phone call provided me with a choice of rooms. I chose a room on the 2nd floor that had a kitchenette. It was quiet. You never heard anyone going by or from the upper floor. The staff, before and during our stay, were extremely friendly and helpful. The room was clean and quiet and had everything we needed throughout our stay. I've never stayed at a motel that provided real china and silverware for the continental breakfast! That area was always clean and well stocked and we always found a table even though the motel was sold out. The pool area was also clean and very pretty with all the flowers and shrubs. We were able to walk to Old Town or take the trolley to the downtown area. We used the trolley to go to a Padres game and it was so much better than dealing with parking! It was close to everywhere we wanted to go. It is in an industrial neighborhood but I never felt uncomfortable. It's well lite and a charming motel. I would definitely stay here again if I was in the area.

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8FEB18D20A5B56DB82CC35E7DBF01622

Classic Stay that resembles Ritz in London

This hotel is known for its reputation from the past. Still a very nice hotel, lots of renovation done in the past years. Rooms are nice, especially suite 1936. Furniture is French 1800 / 1850 style, very heavy. Room service was very good, you would like the demotic control in the room. It was my 3rd stay at this hotel, usually we go to the Oak Room but now closed. Your restaurant options are very limited. Hotel bad had a good band, and serving a good variety of drinks. Expensive but a must for one time stay in NY. Location not the best but good.

Classic Stay that resembles Ritz in London This hotel is known for its reputation from the past. Still a very nice hotel, lots of renovation done in the past years. Rooms are nice, especially suite 1936. Furniture is French 1800 / 1850 style, very heavy. Room service was very good, you would like the demotic control in the room. It was my 3rd stay at this hotel, usually we go to the Oak Room but now closed. Your restaurant options are very limited. Hotel bad had a good band, and serving a good variety of drinks. Expensive but a must for one time stay in NY. Location not the best but good.

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FC8CE2F8AD90A7BFD93BC31D8F452344

Corporate Team Retreat

Attended a 4 day corporate retreat - we slept, met and ate at the Doubletree in addition to some outings that were coordinated with the help of the sales and event staff. Rooms were some of the cleanest I have seen in a long time. Banquet server Eileen (hope that is her right name) was amazing and professional and very caring. The front desk staff were great - always professional and super helpful. The transportation arrangements went GREAT! I recommend the Doubletree for sure.

Corporate Team Retreat Attended a 4 day corporate retreat - we slept, met and ate at the Doubletree in addition to some outings that were coordinated with the help of the sales and event staff. Rooms were some of the cleanest I have seen in a long time. Banquet server Eileen (hope that is her right name) was amazing and professional and very caring. The front desk staff were great - always professional and super helpful. The transportation arrangements went GREAT! I recommend the Doubletree for sure.

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B2FC85A30880E432DC88004A217C4586

Boston - impressed and surprised

Stayed this past week for my sisters graduation. What a great area. I was able to walk around the city and city park (the commons) and get a cool feel of the city. Weather was awesome, went to the pool and was amazed by the deck. Full panoramic view of the city. Rooms were very nice and you can tell this is a brand new hotel. Coming From NYC and staying at hotels there, this was in same league. (Red Sox/Yankees) I had a great time and everyone was friendly and helpfull.

Boston - impressed and surprised Stayed this past week for my sisters graduation. What a great area. I was able to walk around the city and city park (the commons) and get a cool feel of the city. Weather was awesome, went to the pool and was amazed by the deck. Full panoramic view of the city. Rooms were very nice and you can tell this is a brand new hotel. Coming From NYC and staying at hotels there, this was in same league. (Red Sox/Yankees) I had a great time and everyone was friendly and helpfull.

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4CAF29F002A6918E515C91CB013DF63F

Customer Service is Alive and Well in Denver

I stayed here at the Residence Inn for three nights in May, the customer service was awesome. Kennisha at the front desk went way above and beyond to make my stay so great! The suites are clean and well maintained, the service impeccable. You will love the location, close to everything. I definitely recommend the Residence Inn in Denver!

Customer Service is Alive and Well in Denver I stayed here at the Residence Inn for three nights in May, the customer service was awesome. Kennisha at the front desk went way above and beyond to make my stay so great! The suites are clean and well maintained, the service impeccable. You will love the location, close to everything. I definitely recommend the Residence Inn in Denver!

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F2338DF8E45829448307DDD0B0068DEF

Great place to Stay on a Budget.

2nd time for this property. I was attending CEDIA show in Indianapolis. Picked me up at airport promptly. I had a package sent to the Hotel and it was there when I arrived, no hassle. Staff friendly, room clean, pool and hot tub a bonus. Free breakfast was surprising. Beds comfortable. Excellent value overall.

Great place to Stay on a Budget. 2nd time for this property. I was attending CEDIA show in Indianapolis. Picked me up at airport promptly. I had a package sent to the Hotel and it was there when I arrived, no hassle. Staff friendly, room clean, pool and hot tub a bonus. Free breakfast was surprising. Beds comfortable. Excellent value overall.

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B1908E919D86003BFD1AF49832D29278

Old California Opulence

Arriving at the Fairmont, you first find doormen in 1920 swank garb. Cool! Inside the lobby, you get the feel that I can best describe as "old California opulence." There is a light grandness, not the East Coast or Midwest dark woods grandness. Lots of light colors and light marble. The front desk could have been a little better staffed, but the wait wasn't too long. The room, however, was incredible. It was almost as big as the first apartment my wife and I rented out of college when we lived (in all places to compare) in Palo Alto, only a bit up the road. Lots more light marble. A separate make-up room and an almost walk-in closet. A separate water closet. A bath tub separate from a glass enclosed shower. The only small sad detail was the water fixtures were clearly dated and worn by abrasive cleaner. (Important to note: on leaving, I checked with the front desk: this was a STANDARD room) Upon returning to the hotel after supper at Maggiano's Little Italy (review to come), there was an incredible jazz quartet playing in the lobby. There was an enthusiastic audience gathered. I was sad that I was still on East Coast time and needed to get to bed... I would have loved to stay and listen. I was granted a late checkout which was efficient and non-eventful. Every staff I spoke to was articulate and courteous. Other reviewers have noted that there are PLENTY of eating options near by. I can saw that that was my observation as well. Kudos to the Fairmont and their staff. It is a pleasure to write a review of a great place to stay and recommend.

Old California Opulence Arriving at the Fairmont, you first find doormen in 1920 swank garb. Cool! Inside the lobby, you get the feel that I can best describe as "old California opulence." There is a light grandness, not the East Coast or Midwest dark woods grandness. Lots of light colors and light marble. The front desk could have been a little better staffed, but the wait wasn't too long. The room, however, was incredible. It was almost as big as the first apartment my wife and I rented out of college when we lived (in all places to compare) in Palo Alto, only a bit up the road. Lots more light marble. A separate make-up room and an almost walk-in closet. A separate water closet. A bath tub separate from a glass enclosed shower. The only small sad detail was the water fixtures were clearly dated and worn by abrasive cleaner. (Important to note: on leaving, I checked with the front desk: this was a STANDARD room) Upon returning to the hotel after supper at Maggiano's Little Italy (review to come), there was an incredible jazz quartet playing in the lobby. There was an enthusiastic audience gathered. I was sad that I was still on East Coast time and needed to get to bed... I would have loved to stay and listen. I was granted a late checkout which was efficient and non-eventful. Every staff I spoke to was articulate and courteous. Other reviewers have noted that there are PLENTY of eating options near by. I can saw that that was my observation as well. Kudos to the Fairmont and their staff. It is a pleasure to write a review of a great place to stay and recommend.

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97DBE1F61FE1F018D95C999D3E6F667F

100 years old and charming!

I've stayed in a lot of fancy hotels before, but there is something special about the Adolphus. At 100 years old it has all of the charm of an old European hotel and all of the modern comforts of a mega-chain 5-star. The staff were all super helpful. Only complaints were that the elevators were a bit small (or charming) and slow, and the TV system had so many options I couldn't figure out how to just watch "regular" TV. But with complimentary WiFi, I had all the entertainment and productivity that I needed!

100 years old and charming! I've stayed in a lot of fancy hotels before, but there is something special about the Adolphus. At 100 years old it has all of the charm of an old European hotel and all of the modern comforts of a mega-chain 5-star. The staff were all super helpful. Only complaints were that the elevators were a bit small (or charming) and slow, and the TV system had so many options I couldn't figure out how to just watch "regular" TV. But with complimentary WiFi, I had all the entertainment and productivity that I needed!

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1D00AC632EC4E24A0A48D9F191A7DB1C

If it looks like a duck, smells like a duck...

5 star=Ritz 4 star=Marriott 3 to 3.5 stars=Affinia Gardens Room size was huge for any hotel, anywhere. Decor was extremely dated. Wall paper was old. Carpet was old. Bathrooms need to be recaulked. However, if you are looking for a value and need space, then this is perfect. Great location, and very quiet. Best Bell Desk. Helpful and friendly.

If it looks like a duck, smells like a duck... 5 star=Ritz 4 star=Marriott 3 to 3.5 stars=Affinia Gardens Room size was huge for any hotel, anywhere. Decor was extremely dated. Wall paper was old. Carpet was old. Bathrooms need to be recaulked. However, if you are looking for a value and need space, then this is perfect. Great location, and very quiet. Best Bell Desk. Helpful and friendly.

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7999601D9755C184B5CF037B97A59811

Nice hotel

This was the starting point for a family trip with people flying in from different locales. It had what I was looking for: free shuttle from airport, free parking, and free breakfast. I signed up for the Club Carlson card and got on the promotion through the end of the year that is stay one night and get one free at any of their hotels. So it was a great value and a nice hotel.

Nice hotel This was the starting point for a family trip with people flying in from different locales. It had what I was looking for: free shuttle from airport, free parking, and free breakfast. I signed up for the Club Carlson card and got on the promotion through the end of the year that is stay one night and get one free at any of their hotels. So it was a great value and a nice hotel.

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47DC7AF388CDB58B2D8729B0ABD24160

Good hotel for a 3 star

This is a very good little hotel. The rooms were not huge but comfortable. The beds were comfortable and the rooms were clean. There was a nice restaurant in the place. It is close to Pike Market and the mono rail to Space Needle. Sadly this place may be replaced by some Amazon.com office towers.

Good hotel for a 3 star This is a very good little hotel. The rooms were not huge but comfortable. The beds were comfortable and the rooms were clean. There was a nice restaurant in the place. It is close to Pike Market and the mono rail to Space Needle. Sadly this place may be replaced by some Amazon.com office towers.

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10D10EFB57B402AB8DF3C5FC0EEA901B

great rooms and location

the rooms are well equipped, very clean and quite new. location is very convenient, across the street is the seattle center and the space needle is 10 minutes walk away behind the hotel there are cafes, restaurantes and a safeway supermarket.

great rooms and location the rooms are well equipped, very clean and quite new. location is very convenient, across the street is the seattle center and the space needle is 10 minutes walk away behind the hotel there are cafes, restaurantes and a safeway supermarket.

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3B2F0EC5CF992444B49B3D4CAA2AE2C4

Don't Stay Here

My sons and I were traveling back from a baseball tournament in coral springs and stopped here at midnight. I didn't notice much at first glance except that there was a guard sitting in the lobby. I should have left at that point. I thought perhaps he was staying there. I was so tired I simply got the key to our room. We had to park in back and take an old elevator to the third floor. You then walk on an outside cat walk to get to the room. It is more of a motel style. The pool looked dirty with an empty pizza box floating in it. The room itself although old, didn't look dirty. We were in bed for about 45 mins when we heard what could have been firecrackers, although it had just rained when we got there. My son felt it was gunshots. I said I would call the front desk to find out what was going on. The phone had no dial tone. We instantly packed up and checked out. Guard was still in the lobby when I left.

Don't Stay Here My sons and I were traveling back from a baseball tournament in coral springs and stopped here at midnight. I didn't notice much at first glance except that there was a guard sitting in the lobby. I should have left at that point. I thought perhaps he was staying there. I was so tired I simply got the key to our room. We had to park in back and take an old elevator to the third floor. You then walk on an outside cat walk to get to the room. It is more of a motel style. The pool looked dirty with an empty pizza box floating in it. The room itself although old, didn't look dirty. We were in bed for about 45 mins when we heard what could have been firecrackers, although it had just rained when we got there. My son felt it was gunshots. I said I would call the front desk to find out what was going on. The phone had no dial tone. We instantly packed up and checked out. Guard was still in the lobby when I left.

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E94F23C0F3F0ED2F29D68161A80D91C1

Perfect place, very good service

Hotel is next to Rockefeller center and close to Times square. Very close to buses and subways. Rooms are great. Very clean. Very good service and help with recommendations to restaurants and directions. Separate access to fitness room and living room with free use of computers.

Perfect place, very good service Hotel is next to Rockefeller center and close to Times square. Very close to buses and subways. Rooms are great. Very clean. Very good service and help with recommendations to restaurants and directions. Separate access to fitness room and living room with free use of computers.

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5FF768B3D13C8504DE2A79B4B73FEAD9

Average hotel

Not much to say but that it's dated like other users have already said, dirty carpets and torn furniture. Location is probably the only good point. Staff is friendly but doesn't compensate for the dirty rooms. Saw the housekeeping come in and "clean" the room in 10 minutes, changed sheets as requested, did a quick bathroom run around, sprayed a disinfectant and left. No vacuum or dusting. Carpets feel dirty to walk on and I wonder why the management cannot get it steam cleaned after each guest leaves if it cannot be replaced. Curtains seemed like they haven't been washed in months. Bathrooms are dated and during my stay no one cleaned the bath tub once. Overall I liked the staff for most part but I wouldnt recommend this hotel for more than an overnight stay.

Average hotel Not much to say but that it's dated like other users have already said, dirty carpets and torn furniture. Location is probably the only good point. Staff is friendly but doesn't compensate for the dirty rooms. Saw the housekeeping come in and "clean" the room in 10 minutes, changed sheets as requested, did a quick bathroom run around, sprayed a disinfectant and left. No vacuum or dusting. Carpets feel dirty to walk on and I wonder why the management cannot get it steam cleaned after each guest leaves if it cannot be replaced. Curtains seemed like they haven't been washed in months. Bathrooms are dated and during my stay no one cleaned the bath tub once. Overall I liked the staff for most part but I wouldnt recommend this hotel for more than an overnight stay.

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D5C5A1B827D7DA1B37FB3CC229ED72A7

THIS IS THE WORST HOTEL STAY EVER

DO NOT STAY HERE... We asked for a weekly rate in July of 2012 as we are moving out of town. My children and I were given a room that looked like it hadn't been vacuumed in weeks, the faucet leaked, the shower leaked, and the outlets didn't even work correctly. The cable line was inappropriately disconnected, there was trash in the drawers and the room didn't even have a bible! The room smelled like pee. When we went back up to the front desk 5 minutes later and asked for a new room, they told us that they wouldn't give us a different room since they were sold out. When I asked for a refund they said that it was policy not to get a refund. Furthermore, they asked for $20 cash in addition to the rate that was billed to my credit card. This is probably to avoid taxes. The lock on the door didn't work right either. The towels are small and stained pink. There was no extra blankets when we asked and they gave us a few extra sheets instead. While this isn't entirely crazy, they were fitted sheets. The floor was sticky and hadn't been shampooed and the parking-lot was littered with cigarette butts. The couch had cigarette butt stains in it and the bathroom sink had holes in the vanity. There is a hole in the bathroom wall... No one has stayed on the opposite side all week probably because its condemned. The paint is peeling from the ceiling of the walk-ways. The garbages were stuffed on the outside and the pool furniture when the pool was open was aweful. The sun umbrella was trashy and ripped. There were unsightly stains on the deck furniture and some one's underwear had been left. This is the worst hotel experience of my life and being in the Marine Corps, I've slept under the stars in better places... This is worse than a trashy trailer park by far... My kids were with me and both said they would rather have gone camping. Keep driving. With in 3 miles there are a host of other choices....

THIS IS THE WORST HOTEL STAY EVER DO NOT STAY HERE... We asked for a weekly rate in July of 2012 as we are moving out of town. My children and I were given a room that looked like it hadn't been vacuumed in weeks, the faucet leaked, the shower leaked, and the outlets didn't even work correctly. The cable line was inappropriately disconnected, there was trash in the drawers and the room didn't even have a bible! The room smelled like pee. When we went back up to the front desk 5 minutes later and asked for a new room, they told us that they wouldn't give us a different room since they were sold out. When I asked for a refund they said that it was policy not to get a refund. Furthermore, they asked for $20 cash in addition to the rate that was billed to my credit card. This is probably to avoid taxes. The lock on the door didn't work right either. The towels are small and stained pink. There was no extra blankets when we asked and they gave us a few extra sheets instead. While this isn't entirely crazy, they were fitted sheets. The floor was sticky and hadn't been shampooed and the parking-lot was littered with cigarette butts. The couch had cigarette butt stains in it and the bathroom sink had holes in the vanity. There is a hole in the bathroom wall... No one has stayed on the opposite side all week probably because its condemned. The paint is peeling from the ceiling of the walk-ways. The garbages were stuffed on the outside and the pool furniture when the pool was open was aweful. The sun umbrella was trashy and ripped. There were unsightly stains on the deck furniture and some one's underwear had been left. This is the worst hotel experience of my life and being in the Marine Corps, I've slept under the stars in better places... This is worse than a trashy trailer park by far... My kids were with me and both said they would rather have gone camping. Keep driving. With in 3 miles there are a host of other choices....

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00048E3C6B0E79323F67B5169E2C2848

Like Home

A very friendly hotel especially for extended stays. I was recently there for 5 days and when you would walk in the door you would be greeted with Welcome Home. A very nice touch.

Like Home A very friendly hotel especially for extended stays. I was recently there for 5 days and when you would walk in the door you would be greeted with Welcome Home. A very nice touch.

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2D8E97B9EA9EB82F30D724FD0F679755

Outstanding Hotel near shopping and restaurants

This is one of the nicest Doubletrees around...besides their great cookies, this Doubletree has a special floor for Hilton hhonors members and an Exeuctive Lounge on the top floor for gold/platnimum member with wonserful breakfas ( eggs benidict when we stayed)t and evening snacks and drinks. Wow!

Outstanding Hotel near shopping and restaurants This is one of the nicest Doubletrees around...besides their great cookies, this Doubletree has a special floor for Hilton hhonors members and an Exeuctive Lounge on the top floor for gold/platnimum member with wonserful breakfas ( eggs benidict when we stayed)t and evening snacks and drinks. Wow!

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5B7166A94B57A7B8E7273A977311688A

Overall Good

Overall this was a good stay. The hotel is in a great location. You can see it is dated and a little worn in the common areas such as the halls, elevator, lobby, etc. The service was great. The room was spacious, clean, and updated. The bed was comfortable My only complaint was the wake up call that I received 15 minutes late. Thankfully I only use wakeup calls as a backup. The indian restaurant directly across the street..mmmmmm.

Overall Good Overall this was a good stay. The hotel is in a great location. You can see it is dated and a little worn in the common areas such as the halls, elevator, lobby, etc. The service was great. The room was spacious, clean, and updated. The bed was comfortable My only complaint was the wake up call that I received 15 minutes late. Thankfully I only use wakeup calls as a backup. The indian restaurant directly across the street..mmmmmm.

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7DEBD89DEBC47BB35B14B5AFAA282EEA

Just what I was hoping for!

Stayed here just last night - needed a place to stay on my drive home from Tampa to Pgh, and got just what I had hoped for .. great price, nice room, very quiet, good nights sleep. I'll be back to stay here on my next return trip from Florida!

Just what I was hoping for! Stayed here just last night - needed a place to stay on my drive home from Tampa to Pgh, and got just what I had hoped for .. great price, nice room, very quiet, good nights sleep. I'll be back to stay here on my next return trip from Florida!

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08F4EC7E6558CE0BDEFE6E2C304A67A3

We really liked the Marriott

Girlfriend and I stayed here in September of 2012. We really liked it here. Got there super early because we took the redeye in from the west coast. Showed up around 10 in the morning, fully expecting just dropping off our bags and wandering the city in a stupor until check in time. Much to our surprise the hotel had our room ready! It wasn't a high floor, which is the only reason they lose a point in this review. The East Side Marriott was super convenient to everything. Easy cab ride to Broadway shows, walking distance to everything, a quick and very entertaining cab ride to little Italy/SOHO. Room was clean every day when we got back. The shower was clean, the room stayed cool with the AC on, and we never had a problem getting a cab to go anywhere we wanted to go. On check out they let us stash our bags so we could go explore the city for the last few hours we had left. They also hooked us up with a car service to the airport, which if you're going to JFK this is the only way to go. $65, including tolls, tips, and the car. Well worth the extra $8 it would cost over the shuttle service. Over all very happy. Would absolutely stay there again, but next time on a higher floor!

We really liked the Marriott Girlfriend and I stayed here in September of 2012. We really liked it here. Got there super early because we took the redeye in from the west coast. Showed up around 10 in the morning, fully expecting just dropping off our bags and wandering the city in a stupor until check in time. Much to our surprise the hotel had our room ready! It wasn't a high floor, which is the only reason they lose a point in this review. The East Side Marriott was super convenient to everything. Easy cab ride to Broadway shows, walking distance to everything, a quick and very entertaining cab ride to little Italy/SOHO. Room was clean every day when we got back. The shower was clean, the room stayed cool with the AC on, and we never had a problem getting a cab to go anywhere we wanted to go. On check out they let us stash our bags so we could go explore the city for the last few hours we had left. They also hooked us up with a car service to the airport, which if you're going to JFK this is the only way to go. $65, including tolls, tips, and the car. Well worth the extra $8 it would cost over the shuttle service. Over all very happy. Would absolutely stay there again, but next time on a higher floor!

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04739812D6E13E4DD9386C257C3D5C7E

Lovely site and Great Staff

From the Front Door (where the helpful and polite bellmen assist), to Check-in, and into our room, everything went very smoothly. Each day, once we completed our sightseeing, shopping, and dinner, we had a "nightcap" in the CityScape Bar; not only was the view spectacular, the Bar staff were terrific with their product and service. Last, we had a good breakfast in the restaurant each morning; again, the staff attitude and their abilities made our dining experience positive. I gave this hotel a full rating because we thought our stay there met our expectations. The only improvement I would suggest is installing new air conditioning units. I realize this would be expensive. However, when the Chicago heat is sizzling hot and the AC unit is rattling, our hotel room would have been a perfect oasis from the heat if there was a higher functioning unit in our room. Thank-you again, Chicago - Mart Plaza!

Lovely site and Great Staff From the Front Door (where the helpful and polite bellmen assist), to Check-in, and into our room, everything went very smoothly. Each day, once we completed our sightseeing, shopping, and dinner, we had a "nightcap" in the CityScape Bar; not only was the view spectacular, the Bar staff were terrific with their product and service. Last, we had a good breakfast in the restaurant each morning; again, the staff attitude and their abilities made our dining experience positive. I gave this hotel a full rating because we thought our stay there met our expectations. The only improvement I would suggest is installing new air conditioning units. I realize this would be expensive. However, when the Chicago heat is sizzling hot and the AC unit is rattling, our hotel room would have been a perfect oasis from the heat if there was a higher functioning unit in our room. Thank-you again, Chicago - Mart Plaza!

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A0FCD702983C64573FA1D71BF27355B4

Great Location

We stayed at the Kensington Park Hotel At Union Square for 3 nights in mid October. The hotel is in a great location, which is why we selected it and based on other reviews. The hotel, overall, has "character", which we enjoyed, but could benefit from some upgrading. The room we had was small, the bath was small as well. There was no fridge or safe, no dresser for storing clothes, no comfortable chair to sit and read other than a small desk/chair. Lighting was very bad, it was difficult to find things in my suitcase. There is no air conditioning. I am *always* freezing, and did not think this would be a problem, but we had over 80 degree weather the first day there and the room was so hot it was uncomfortable. Opening the window let in even more street noise, and with the trolley and construction going on, it was noisy. The windows, even when closed, are not very sound proof, so the noise was a problem even though we were on the 11th floor.

Great Location We stayed at the Kensington Park Hotel At Union Square for 3 nights in mid October. The hotel is in a great location, which is why we selected it and based on other reviews. The hotel, overall, has "character", which we enjoyed, but could benefit from some upgrading. The room we had was small, the bath was small as well. There was no fridge or safe, no dresser for storing clothes, no comfortable chair to sit and read other than a small desk/chair. Lighting was very bad, it was difficult to find things in my suitcase. There is no air conditioning. I am *always* freezing, and did not think this would be a problem, but we had over 80 degree weather the first day there and the room was so hot it was uncomfortable. Opening the window let in even more street noise, and with the trolley and construction going on, it was noisy. The windows, even when closed, are not very sound proof, so the noise was a problem even though we were on the 11th floor.

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4E4963001DB7625381C4CE805D1F8E61

About what you would expect

My wife and I stayed here last week because she had a convention to attend early the next morning. It is right across the street from the convention center and Water Gardens, so you can't get much closer if you are looking for something close by. When we called to reserve the room, they quoted my wife $369/night! This hotel is not even close to worth that price. It's very dated and the rooms are what you'd see in any budget hotel. So we complained about the price. Then suddenly, they had a room available for $169. I hate how hotels do that. Always ask for a lower price, because usually you'll get it. I can't stress enough that this hotel is not work $300/night, not even close. But if you can get them close to $100, you'll probably feel OK about it. Check in was fast, valet is expensive. Self parking is also expensive. We ate dinner in the hotel restaurant. The food was pretty good, but the service was very slow. The waitress was friendly enough, but she hardly even came by, and we had to keep reminding her of this we needed because she'd forget....ketchup, more water, salsa, etc. Seriously, every single time, she forgot until we reminded her again. I would understand if they were busy, but there were probably about 8 people in the entire restaurant, and most of them were just sitting at the bar, so she didn't even have to handle them. If you just need a place to sleep while you go out into the town, or the convention center during the day, it's an OK place. If you want to stay at a nice hotel, I would pick one of the other, nicer ones downtown.

About what you would expect My wife and I stayed here last week because she had a convention to attend early the next morning. It is right across the street from the convention center and Water Gardens, so you can't get much closer if you are looking for something close by. When we called to reserve the room, they quoted my wife $369/night! This hotel is not even close to worth that price. It's very dated and the rooms are what you'd see in any budget hotel. So we complained about the price. Then suddenly, they had a room available for $169. I hate how hotels do that. Always ask for a lower price, because usually you'll get it. I can't stress enough that this hotel is not work $300/night, not even close. But if you can get them close to $100, you'll probably feel OK about it. Check in was fast, valet is expensive. Self parking is also expensive. We ate dinner in the hotel restaurant. The food was pretty good, but the service was very slow. The waitress was friendly enough, but she hardly even came by, and we had to keep reminding her of this we needed because she'd forget....ketchup, more water, salsa, etc. Seriously, every single time, she forgot until we reminded her again. I would understand if they were busy, but there were probably about 8 people in the entire restaurant, and most of them were just sitting at the bar, so she didn't even have to handle them. If you just need a place to sleep while you go out into the town, or the convention center during the day, it's an OK place. If you want to stay at a nice hotel, I would pick one of the other, nicer ones downtown.

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A11035970C98066116CEA775EF11BC6B

Good Location and Friendly Staff

I spent a week here on a business trip. The best thing about the hotel is the location. You are only a few blocks away from several subway stations. In addition, the hotel staff is very friendly and make you feel at home. On the down side, the hotel is very small and the rooms are tiny. For such a small room, there were not hooks to hang your coat or other stuff up. I would suggest to management that they add a few hooks in the entry way to the hall. There is a small wardrobe to hang clothes, but no dresser which I found annoying. The fitness room consists of one elyptical machine and one treadmill, so don't count on having a "gym" to work out in. Overall, a nice place to stay.

Good Location and Friendly Staff I spent a week here on a business trip. The best thing about the hotel is the location. You are only a few blocks away from several subway stations. In addition, the hotel staff is very friendly and make you feel at home. On the down side, the hotel is very small and the rooms are tiny. For such a small room, there were not hooks to hang your coat or other stuff up. I would suggest to management that they add a few hooks in the entry way to the hall. There is a small wardrobe to hang clothes, but no dresser which I found annoying. The fitness room consists of one elyptical machine and one treadmill, so don't count on having a "gym" to work out in. Overall, a nice place to stay.

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2BE13B593A7DA1F208FD53679FAF03CB

Good, but style over functionality

Overall, it was a fairly good stay. This is a very modern, trendy place... therefore, if you're not a modern person it might be the place for you. We checked in late, and the bar area was very loud, with lots of people, looking like they were having fun. However the hotel staff was courteous and professional. Our room was modern, but went with style instead of functionality. Someone mentioned issues with the lights and shower doors. However, the room was very spacious. We had a problem with hot water. We also had a problem with a few drunk customers early in the morning. One banged on our door around 4 a.m., and had the wrong room But the location was great and close to friends. Would I choose to stay here again? Probably not. But if you're looking for a trendy place with an interesting feel, this might be for you.

Good, but style over functionality Overall, it was a fairly good stay. This is a very modern, trendy place... therefore, if you're not a modern person it might be the place for you. We checked in late, and the bar area was very loud, with lots of people, looking like they were having fun. However the hotel staff was courteous and professional. Our room was modern, but went with style instead of functionality. Someone mentioned issues with the lights and shower doors. However, the room was very spacious. We had a problem with hot water. We also had a problem with a few drunk customers early in the morning. One banged on our door around 4 a.m., and had the wrong room But the location was great and close to friends. Would I choose to stay here again? Probably not. But if you're looking for a trendy place with an interesting feel, this might be for you.

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43326558A9FFF86A3F09170629E13524

quiet and comfortable

The rooms were okay, decent size and beds were fine. quiet rooms and convenient for getting around the larger SD area. I have had better breakfast selections at different la quintas, a lot better. The night manager seemed short of staff and clean rooms but he took care of us and was nice.

quiet and comfortable The rooms were okay, decent size and beds were fine. quiet rooms and convenient for getting around the larger SD area. I have had better breakfast selections at different la quintas, a lot better. The night manager seemed short of staff and clean rooms but he took care of us and was nice.

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8934B8DC7F070FE564C994824B57E401

OK but overpriced

The hotel was OK, we stayed in the "new" tower which is a renoation of the old tower. Bath rooms are small. Service is extremely slow. Breakfast is very poor.

OK but overpriced The hotel was OK, we stayed in the "new" tower which is a renoation of the old tower. Bath rooms are small. Service is extremely slow. Breakfast is very poor.

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7CE33BB1A96DB02D0099EFD2E65D22E1

Many more pluses than minuses

Hotel staff was quite friendly, helpful and attentive. The correct room was available on our arrival, and the room seemed clean, bright, and well appointed. It was also a fairly spacious room. Even though it was close to the elevator, the room was quiet. My father, my brother and I shared a room with two "doubles" (felt like queen-size) and a pullout couch. The room has a small wet bar which includes a sink, a refrigerator, a microwave (stored underneath, oddly) and a two-cup coffee maker (which was inoperative on our arrival but quickly replaced). The thermostat is near the window in the pullout-couch room, and had to be turned up to nearly 80F to achieve a comfortable temperature - a design/installation flaw the maintenance person assured me. Also, between the two rooms are double doors with ball catches at the top. One door did not have this catch - maintenance informed me they did not have the part to fix it. Not a huge deal but a little odd. The only somewhat major drawback was my brother reported (as have others) that the pullout was very uncomfortable. I cannot personally report on it as I did not sleep there. (Hey, I was paying for the room, I was sleeping in a real bed!) The doubles were really quite comfortable, on the other hand. Wired Internet didn't seem to work (the modem had been unplugged from power, but even plugged in it wouldn't connect). WiFi/Internet access wasn't free anyway. At a downtown Hilton in a major city, having to pay for Internet access is unreasonable. (On the plus side, I discovered the 4G-LTE signal was powerful and the one-time low-cost tethering program works well.) Another very over-the-top expense was parking. We had taken a cab to the hotel, but when family came to visit they found there is no nearby parking and the valet costs $35.00 for between 2-6 hours. (I think it was $27.00 for 0-2 hours and something like $50 for beyond 6 hours.) The family lives in town and said the cost was beyond the pale. Returning to the positives, there is an unsurprisingly expensive coffee shop which has a few snacks and serves Starbucks coffees. There is also a restaurant which I will review here as well, which is really quite good.

Many more pluses than minuses Hotel staff was quite friendly, helpful and attentive. The correct room was available on our arrival, and the room seemed clean, bright, and well appointed. It was also a fairly spacious room. Even though it was close to the elevator, the room was quiet. My father, my brother and I shared a room with two "doubles" (felt like queen-size) and a pullout couch. The room has a small wet bar which includes a sink, a refrigerator, a microwave (stored underneath, oddly) and a two-cup coffee maker (which was inoperative on our arrival but quickly replaced). The thermostat is near the window in the pullout-couch room, and had to be turned up to nearly 80F to achieve a comfortable temperature - a design/installation flaw the maintenance person assured me. Also, between the two rooms are double doors with ball catches at the top. One door did not have this catch - maintenance informed me they did not have the part to fix it. Not a huge deal but a little odd. The only somewhat major drawback was my brother reported (as have others) that the pullout was very uncomfortable. I cannot personally report on it as I did not sleep there. (Hey, I was paying for the room, I was sleeping in a real bed!) The doubles were really quite comfortable, on the other hand. Wired Internet didn't seem to work (the modem had been unplugged from power, but even plugged in it wouldn't connect). WiFi/Internet access wasn't free anyway. At a downtown Hilton in a major city, having to pay for Internet access is unreasonable. (On the plus side, I discovered the 4G-LTE signal was powerful and the one-time low-cost tethering program works well.) Another very over-the-top expense was parking. We had taken a cab to the hotel, but when family came to visit they found there is no nearby parking and the valet costs $35.00 for between 2-6 hours. (I think it was $27.00 for 0-2 hours and something like $50 for beyond 6 hours.) The family lives in town and said the cost was beyond the pale. Returning to the positives, there is an unsurprisingly expensive coffee shop which has a few snacks and serves Starbucks coffees. There is also a restaurant which I will review here as well, which is really quite good.

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257F15C4012699995DA171F402B6454D

Oh so disappointed

My husband and I stayed here for a San Diego Padres game. I would like to start with the positives. The hotel is gorgeous and is very centrally located to exactly what we wanted to do. The room was beautiful, bed was comfortable, and the shower was great. The Gas Lamp district is one street over and it was fantastic. The baseball park is a short 15-20 minute easy walk from the hotel. Now, for the unfortunate negative issues we had. The staff was not friendly or helpful, we had a dead bug on our pillow, and housekeeping never came to make up our room. I thought with a hotel of this caliber that the housekeeping staff would have their system down. We were gone from 8 am to 1 pm and the room had not been made up. I called down to the front desk and Steven said he would send someone up. We decided to wait in the lobby so the housekeeping people didn't have to work over us. We stayed down in the lobby for an hour and 20 minutes. We get back to the room and still no one had cleaned the room. Very unprofessional! This is such a grand and wonderful place, but they really need to get their act together. We would probably not stay here again, which is such a shame because I would have easily given this hotel a 5 stars if not for the issues. Happy Traveling!

Oh so disappointed My husband and I stayed here for a San Diego Padres game. I would like to start with the positives. The hotel is gorgeous and is very centrally located to exactly what we wanted to do. The room was beautiful, bed was comfortable, and the shower was great. The Gas Lamp district is one street over and it was fantastic. The baseball park is a short 15-20 minute easy walk from the hotel. Now, for the unfortunate negative issues we had. The staff was not friendly or helpful, we had a dead bug on our pillow, and housekeeping never came to make up our room. I thought with a hotel of this caliber that the housekeeping staff would have their system down. We were gone from 8 am to 1 pm and the room had not been made up. I called down to the front desk and Steven said he would send someone up. We decided to wait in the lobby so the housekeeping people didn't have to work over us. We stayed down in the lobby for an hour and 20 minutes. We get back to the room and still no one had cleaned the room. Very unprofessional! This is such a grand and wonderful place, but they really need to get their act together. We would probably not stay here again, which is such a shame because I would have easily given this hotel a 5 stars if not for the issues. Happy Traveling!

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B01FFE1C6ABB1C824C27174159BEAF54

Feet did not touch the floor

Great location but crappy hotel. Parking is outrageous but common for SF. I didn't mind the area. It was a two minute walk to my conference. Very accessible to Wharf and other sights, but the hotel interior was a mess. It seemed clean, but it was dingy and musty. I will never stay there again because I need a higher standard.

Feet did not touch the floor Great location but crappy hotel. Parking is outrageous but common for SF. I didn't mind the area. It was a two minute walk to my conference. Very accessible to Wharf and other sights, but the hotel interior was a mess. It seemed clean, but it was dingy and musty. I will never stay there again because I need a higher standard.

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7D95696A16C995B4C2FA315D0F13B86A

Spacious

Stayed here earlier this month for five nights over Easter break. Room is spacious,, a little dated, but clean. Great location in a quieter part of the city. Plenty of restaurants nearby, didn't even try the cafe in the hotel. Shower pressure is a nice change from California's water saving shower heads.

Spacious Stayed here earlier this month for five nights over Easter break. Room is spacious,, a little dated, but clean. Great location in a quieter part of the city. Plenty of restaurants nearby, didn't even try the cafe in the hotel. Shower pressure is a nice change from California's water saving shower heads.

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B71E58E6A03A271FAD1414E61D2195C2

Great stay and great location

The staff is extremely friendly and the concierge (Sara) helped us with tickets to a show. The room was a decent size for NYC and was well maintained. only issue was the lack of cold water for a couple of hours one day. Great experience. Thanks!

Great stay and great location The staff is extremely friendly and the concierge (Sara) helped us with tickets to a show. The room was a decent size for NYC and was well maintained. only issue was the lack of cold water for a couple of hours one day. Great experience. Thanks!

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2FA696973B918D56F787B327987566B3

Perfect!

We have stayed in hundreds of hotels, our decision to stay here on June 27 was one of the finest reservations we have ever made. If you have the opportunity to stay at the Distrikt, you really must; it is truly a superb property! It distances itself from the other hotels by virtue of it's staff - from the initial "hello" of the doorman, to the "thank you" of the garage attendant, your experience at the Distrikt is a rare pleasure.

Perfect! We have stayed in hundreds of hotels, our decision to stay here on June 27 was one of the finest reservations we have ever made. If you have the opportunity to stay at the Distrikt, you really must; it is truly a superb property! It distances itself from the other hotels by virtue of it's staff - from the initial "hello" of the doorman, to the "thank you" of the garage attendant, your experience at the Distrikt is a rare pleasure.

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F3CB1768BE266FEE72AD4158C3CE702C

NYC Hotel Experience

Was able to get a good deal on rates at the Helmsley Park Lane...right across the street from Central Park and close to some great NYC sites. As to the room...it was great, large and well appointed...clean, comfortable...and good air conditioning! The staff, from the front desk to housekeeping was polite and knowledgable. I would definitely go back and recommend to others.

NYC Hotel Experience Was able to get a good deal on rates at the Helmsley Park Lane...right across the street from Central Park and close to some great NYC sites. As to the room...it was great, large and well appointed...clean, comfortable...and good air conditioning! The staff, from the front desk to housekeeping was polite and knowledgable. I would definitely go back and recommend to others.

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