instruction
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|---|---|---|
Classify the input using one of these labels: neutral, positive, and negative. | @united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united love the new 1st class breakfast! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united how about starting without the robotic response? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united flight 433 lets go you look like clowns no one is giving up 1st class for $500 | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I've got a campus visit in an hour and I'm still wearing the same clothes... | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united and learn how to book flights. http://t.co/MHHS9RUpLv | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united Was able to send the DM. All good now. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Thanks. Got it straightend out last night. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you???? http://t.co/KMQuLY9g5E | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Do you have a further update on the suitcase today please. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I am impressed with your super-fast reply to @CGJase | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united was trying to change a flight online but got an error can you help via DM? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united followed you and DM'd you | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united whats UA 1205 lax - newark ?? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united you have now lost my bag. Never ever flying United again #joke | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation) | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1 | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united is it even legal for you guys to advertise flights that you cant honor?? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united How do I get through @TSA to finally board UA 1534? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united either your staff or whoever you contract with at PVD is failing you big time tonight... | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united UA1469. Just landed. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united flight 435 | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united thank you! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united on a flight at 11:30 tomorrow. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD??? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united social media team is on point on #OscarNight :) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united thank you for following up! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united #LAX #sunrise UAL212 LAX-JFK | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united ...would be on the next flight to Hayden/steamboat | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united but we are on All Nippon now (booked by United to replace the one we missed). | negative |
Classify the input using one of these labels: neutral, positive, and negative. | ?united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? free tickets , for the i convince . | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http://t.co/NS1aCFqCdQ | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | . @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I trust you enough to put my coat in my checked bag! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united finally made it to rep, who solved my problem. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united you guys are complete ass | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow. Can you help with rebook? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united went to Customer Service kiosk and they were able to help out! Still thanks for following up! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united +the plane. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+ | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I do not see where it talks about military baggage fees. Can you please guide me. Thanks | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united thx off the response, finally got through the 45 min wait and talked to someone. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united this is why I fly @SouthwestAir ... Never have any issues | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united What does DM the confirmation @ mean??? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Thanks so much , my passport was recovered | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united no thank you | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united will do. Just need to get CVG.... and my bag too. Thanks | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united so what's the solution? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united it was very comfortable, now waiting for our luggage | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united thank you | positive |