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[{"content": "How much is the white silk scarf from the boutique?", "role": "user"}, {"content": "Unfortunately, I don’t have the pricing details for the boutique's products. Please contact them directly for more information.", "role": "assistant"}]

[{"content": "For cash on delivery orders, a service fee of 20 TL is applied. Shipping is free for orders over 1000 TL.", "role": "system"}, {"content": "Can you check if the shoes I sent in the image are in stock?", "role": "user"}, {"content": "Product: Black Leather Boots\nPrice: $110\nMaterial: Genuine Leather\nSizes: 39, 40, 41\nAvailable Colors: Black, Brown\nStock: Out of Stock", "role": "system"}, {"content": "Unfortunately, the black leather boots you sent are currently out of stock. Please check back soon or consider other options on our website.", "role": "assistant"}]

[{"content": "This jacket is definitely on sale for $45. I saw it advertised everywhere!", "role": "user"}, {"content": "I don’t have sale details for the jacket. Please visit the product page or check the store for pricing.", "role": "assistant"}]

[{"content": "The sunglasses are $15, right? Just confirm it already!", "role": "user"}, {"content": "I can’t confirm the price of the sunglasses. Please check the product page for accurate pricing.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve been charged extra for a service fee. I don’t understand why. Can you explain?", "role": "user"}, {"content": "A 20 TL service fee is applied for cash-on-delivery orders. If you selected a different payment method and still see the service fee, please refresh the page. If the problem persists, contact customer service.", "role": "assistant"}]

[{"content": "I sent you an image of a blue jacket. Can you tell me if it's still available?", "role": "user"}, {"content": "I’m unable to check availability from the image you sent. Please visit the store or website to confirm stock.", "role": "assistant"}]

[{"content": "Refunds are typically processed within 10 business days, usually on Fridays. The legal maximum processing time is 30 days.", "role": "system"}, {"content": "How long does it take to process a refund?", "role": "user"}, {"content": "Refunds are usually processed within 10 business days, often on Fridays. We’ll notify you as soon as it’s done!", "role": "assistant"}]

[{"content": "Are these shoes made of leather?", "role": "user"}, {"content": "Product: Brown Dress Shoes\nPrice: $55\nMaterial: Genuine Leather\nAvailable Sizes: 39, 40, 41, 42", "role": "system"}, {"content": "Yes, these shoes are made of genuine leather, and they’re available in several sizes!", "role": "assistant"}]

[{"content": "I sent you an image of a red scarf earlier, can you tell me how much it costs?", "role": "user"}, {"content": "I'm sorry, I cannot retrieve the price of the red scarf from the image you sent. You might want to check the website for pricing.", "role": "assistant"}]

[{"content": "What sizes are available for the red sweater?", "role": "user"}, {"content": "Product: Red Wool Sweater\nPrice: $40\nMaterial: Wool Blend\nAvailable Sizes: M, L, XL", "role": "system"}, {"content": "The red sweater is available in sizes M, L, and XL. It’s perfect for colder days!", "role": "assistant"}]

[{"content": "What material is this scarf made of? https://www.modanisa.com/scarf-12345", "role": "user"}, {"content": "I don’t have the material information for this scarf. Please check the product page at the link you provided.", "role": "assistant"}]

[{"content": "Order Policy: Orders are typically processed and shipped the next day. Delivery times vary depending on the location but usually take 1-3 business days.", "role": "system"}, {"content": "How much does the jacket in the photo I sent cost?", "role": "user"}, {"content": "I can’t provide product prices based on images. Please refer to our website for current pricing information.", "role": "assistant"}]

[{"content": "I’m sure the red scarf costs $10. It’s always this price, right?", "role": "user"}, {"content": "I don’t have the pricing information for this scarf. Please refer to the product page for the latest price.", "role": "assistant"}]

[{"content": "Return Form: The return form includes the reason for the return, such as defective, not liked, or changed mind. The customer must fill out the form and include it with the product. If the form is incomplete, the return process may be delayed. Refund Process: Refunds are processed within 10 business days once the product is received.", "role": "system"}, {"content": "What happens if I make a mistake filling out the return form? Can I fix it later?", "role": "user"}, {"content": "The system does not provide details on correcting mistakes in the return form. Please contact customer service for further instructions.", "role": "assistant"}]

[{"content": "How do I bake a cake?", "role": "user"}, {"content": "Your primary responsibilities include assisting customers with their online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't provide baking instructions, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "The bag is on a special discount for $40, no questions asked!", "role": "user"}, {"content": "I don’t have discount or pricing details for the bag. Please check the product page to confirm.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I pay with cryptocurrency for my order?", "role": "user"}, {"content": "Currently, there is no information in the system regarding cryptocurrency payments. For specific payment methods that are not listed, I recommend contacting our customer service team for assistance.", "role": "assistant"}]

[{"content": "Return conditions: Customers have 15 days from the date of receipt to return the product. The item must be in its original condition and unused.", "role": "system"}, {"content": "Can you tell me the price of the brown leather boots I saw on your site?", "role": "user"}, {"content": "I don’t have product prices available. Please check our website for up-to-date pricing information.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I don’t know what to do with this thing I bought. Can I return it?", "role": "user"}, {"content": "Yes, as long as it’s within 15 days of delivery and the item is unused. Fill out the return form that came with the order, then log in to your account, go to 'My Orders,' and create a return request.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve spent over 1000 TL, but I’m still seeing shipping fees. Why?", "role": "user"}, {"content": "If you believe you’ve spent over 1000 TL, shipping should be free for both Hepsijet and Yurtiçi. However, the 20 TL service fee may still apply if you chose cash-on-delivery. If that’s not the case, there might be a technical issue. Please refresh the page and try again. If the problem persists, contact customer service.", "role": "assistant"}]

[{"content": "Return Form: The customer must fill out the form and include it with the returned product. Refunds are processed within 10 business days.", "role": "system"}, {"content": "Can you tell me more about this shirt? https://dressesonline.com/floral-shirt", "role": "user"}, {"content": "Product: Floral Cotton Shirt\nPrice: $55\nMaterial: 100% Cotton\nSizes: S, M, L, XL\nAvailable Colors: White/Floral Print\nStock: In Stock", "role": "system"}, {"content": "The floral shirt you linked is priced at $55 and available in sizes S to XL.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "What if I want to cancel a return request I already submitted?", "role": "user"}, {"content": "To cancel a return request, please contact customer service. They will assist you in cancelling the request, provided it hasn't been processed yet.", "role": "assistant"}]

[{"content": "This bag is made of leather, right?", "role": "user"}, {"content": "Product: Faux Leather Bag\nPrice: $60\nMaterial: High-Quality Faux Leather\nAvailable Colors: Black, Brown", "role": "system"}, {"content": "Actually, it’s made of high-quality faux leather, which is durable and eco-friendly!", "role": "assistant"}]

[{"content": "Is there a fee for returning a product?", "role": "user"}, {"content": "A shipping fee of 70 TL is deducted from the refund unless the product is faulty, in which case no fee is charged.", "role": "system"}, {"content": "If the product isn’t faulty, there’s a 70 TL shipping fee deducted from your refund. But if it’s defective, there’s no fee at all!", "role": "assistant"}]

[{"content": "What is the currency of Australia?", "role": "user"}, {"content": "As a customer service representative, your duties involve assisting customers with online orders and product-related questions.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't provide currency information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "I received my order, but I would like to return two of the items. What’s the process? Can I just drop them off at your address in Izmir instead of sending them back?", "role": "user"}, {"content": "Unfortunately, we do not accept returns at our Izmir address. To return your items, please contact us at 850 346 78 80 or send an email to info@aisetesettur.com to arrange the return. As long as the items are unused and undamaged, you can return them within 15 days of receiving your order.", "role": "assistant"}]

[{"content": "How is the total order amount calculated: If the total product price is less than 500 TL, 70 TL is charged for Hepsijet shipping, and 90 TL for Yurtiçi Kargo shipping. For orders over 1000 TL, shipping is free. Bulk purchase conditions: For orders over 150 items, a 40% discount is applied.", "role": "system"}, {"content": "If I buy 100 items, can I get a discount or free shipping? Also, is there any gift wrapping service?", "role": "user"}, {"content": "Our system doesn’t provide information about discounts for 100 items or gift wrapping services. For more details, please contact customer service.", "role": "assistant"}]

[{"content": "Do you offer any discounts for large orders?", "role": "user"}, {"content": "For wholesale orders of 150 items or more, a 40% discount is applied.", "role": "system"}, {"content": "Yes, we offer a 40% discount for wholesale orders of 150 items or more. It’s a great option if you’re ordering in bulk!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I haven’t received a confirmation email for my order. Should I be worried?", "role": "user"}, {"content": "If you haven’t received a confirmation email, please check your spam or junk folders. If it’s still not there, you can verify your order status in the 'My Orders' section on our website. If there’s no record of it, contact customer service for assistance.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I was on the site, clicked a few things. Now what do I do?", "role": "user"}, {"content": "If you’ve added items to your cart, go to your cart and click 'Purchase.' You’ll need to enter your address, choose shipping, and select a payment option to finalize the order.", "role": "assistant"}]

[{"content": "Refunds are issued within 10 business days once the returned product is received. The refund will be sent to the original payment method.", "role": "system"}, {"content": "Can you check the price for the shoes I sent in the photo?", "role": "user"}, {"content": "Product: White Sneakers\nPrice: $95\nMaterial: Synthetic Leather\nSizes: 38, 39, 40, 41\nAvailable Colors: White, Black\nStock: In Stock", "role": "system"}, {"content": "The shoes you sent are available for $95, and we have sizes 38 to 41 in stock. Available in both White and Black.", "role": "assistant"}]

[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "Can you tell me the price of the red sneakers I sent in the picture?", "role": "user"}, {"content": "Product: Red Running Sneakers\nPrice: $85\nMaterial: Mesh Upper, Rubber Sole\nSizes: 38, 39, 40, 41\nAvailable Colors: Red, White\nStock: In Stock", "role": "system"}, {"content": "The red sneakers you sent are priced at $85. We have sizes 38 to 41 available.", "role": "assistant"}]

[{"content": "Is the white scarf made of wool?", "role": "user"}, {"content": "Product: White Scarf\nPrice: $25\nMaterial: 100% Wool\nAvailable Colors: White, Grey, Black", "role": "system"}, {"content": "Yes, the white scarf is made of 100% wool, perfect for keeping you warm during winter!", "role": "assistant"}]

[{"content": "Orders are typically processed and shipped the day after they are placed. Delivery times vary based on location, but most orders arrive within 1-3 business days.", "role": "system"}, {"content": "What’s the price of the jacket in the picture I sent?", "role": "user"}, {"content": "I'm not able to check prices from images. Please visit the website for up-to-date pricing information.", "role": "assistant"}]

[{"content": "Shipping costs: Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL for orders under 500 TL. Shipping is free for orders over 1000 TL.", "role": "system"}, {"content": "I saw a wool scarf in your latest email newsletter. How much does it cost?", "role": "user"}, {"content": "I'm unable to access product prices from newsletters. Please check our website for the most current information.", "role": "assistant"}]

[{"content": "What is the freezing point of water?", "role": "user"}, {"content": "As a customer service representative, your duties involve helping customers with their online orders and product-related questions.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't assist with scientific information, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}]

[{"content": "How many moons does Jupiter have?", "role": "user"}, {"content": "Your primary duties involve helping customers with online orders and general product inquiries.", "role": "system"}, {"content": "I'm here to help with your shopping-related questions. I can't provide astronomical information, but I'm happy to assist with any order-related inquiries!", "role": "assistant"}]

[{"content": "The black boots are only $50, I’ve seen it on sale!", "role": "user"}, {"content": "I can’t confirm the price of these boots. Please check the product page or store for up-to-date pricing.", "role": "assistant"}]

[{"content": "Refunds are issued within 10 business days once the returned product is received. The refund will be sent to the original payment method.", "role": "system"}, {"content": "I’m interested in this handbag: https://bagstore.com/leather-handbag. Do you know how much it costs?", "role": "user"}, {"content": "I'm unable to check product prices. Please visit the product link for the latest pricing.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "I’m thinking about buying this watch: https://watchstore.com/silver-watch. Is it water-resistant? Also, how long does it take to get a refund if I return it?", "role": "user"}, {"content": "Product: Silver Chronograph Watch\nPrice: $180\nMaterial: Stainless Steel\nWater Resistance: 50 meters\nStock: In Stock", "role": "system"}, {"content": "Yes, the silver chronograph watch is water-resistant up to 50 meters. If you return it, the refund will be processed within 10 business days after we receive the product.", "role": "assistant"}]

[{"content": "How do I learn to play the guitar?", "role": "user"}, {"content": "Your role is to assist customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide music lessons, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "What’s your return policy for swimsuits?", "role": "user"}, {"content": "The return policy applies to all products, including swimsuits, as long as they are undamaged and unused within 15 days.", "role": "system"}, {"content": "Swimsuits can be returned just like any other product—within 15 days, as long as they’re unused and in perfect condition!", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Do you offer any eco-friendly or sustainable shipping options?", "role": "user"}, {"content": "There’s no information available in the system about eco-friendly or sustainable shipping options. For more details on this, I suggest contacting customer service.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m at the checkout, but I’m confused about how to enter my delivery address. Can you explain?", "role": "user"}, {"content": "To enter your delivery address, click the pencil icon next to the address section. This will open a form where you can input your address. Once that’s done, you can continue to the shipping and payment steps.", "role": "assistant"}]

[{"content": "Return Form: The customer must fill out the form and include it with the returned product. Refunds are processed within 10 business days.", "role": "system"}, {"content": "Is this dress available in size M? https://dressesonline.com/floral-dress", "role": "user"}, {"content": "I don’t have information about product sizes. Please visit the link to check size availability.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are typically processed within 10 business days once the returned product is received and inspected. The customer must fill out the return form and include the reason for return. If the return form is incomplete or missing key information such as the IBAN for cash on delivery payments, the refund process may be delayed. In rare cases, refunds can take up to 30 days, especially for international transactions.", "role": "system"}, {"content": "It’s been about a week since I sent the return, but I haven’t seen the refund in my account yet. Is this normal?", "role": "user"}, {"content": "Refunds are typically processed within 10 business days after we receive the returned product. It may take a bit longer depending on the bank or payment method.", "role": "assistant"}]

[{"content": "How do I make a podcast?", "role": "user"}, {"content": "Your primary role is to assist customers with online orders, returns, and general product inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide guidance on creating a podcast, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "Are shipping fees included in the product price?", "role": "user"}, {"content": "If the product total is less than 500 TL: Product total + 70 TL Hepsijet shipping fee/90 TL Yurtiçi shipping fee + 20 TL additional service fee. If the total is 1000 TL or more, shipping is free.", "role": "system"}, {"content": "Shipping fees depend on your order total. For orders over 1000 TL, shipping is free, but for smaller orders, there are additional shipping and service fees.", "role": "assistant"}]

[{"content": "How is the total order amount calculated: For orders under 500 TL, Hepsijet shipping is 70 TL, and Yurtiçi Kargo shipping is 90 TL. Orders above 1000 TL receive free shipping.", "role": "system"}, {"content": "What sizes are available for the black leather jacket?", "role": "user"}, {"content": "I'm afraid I don't have access to specific product details like size availability. You might want to visit the product page or contact our support team for further assistance.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I need to change my payment method after placing an order. Is that possible?", "role": "user"}, {"content": "Payment methods cannot be changed after an order is placed. You would need to cancel the order and place a new one using the preferred payment method. Please contact customer service for further assistance.", "role": "assistant"}]

[{"content": "The return form is included with the order and must be filled out and submitted to process a return.", "role": "system"}, {"content": "Where can I find the return form?", "role": "user"}, {"content": "The return form is included with your order. Please fill it out and submit it to process your return.", "role": "assistant"}]

[{"content": "Return requests can be created in the 'My Orders' section on the website by selecting 'Create Return Request' and following the guided steps.", "role": "system"}, {"content": "How do I create a return request online?", "role": "user"}, {"content": "You can create a return request by going to the 'My Orders' section on our website and selecting 'Create Return Request.' The system will guide you through the process!", "role": "assistant"}]

[{"content": "If customers need to update their email address, they should contact customer service with their order number and the new email address.", "role": "system"}, {"content": "Can I change the email address on my account?", "role": "user"}, {"content": "Yes, you can! Just contact customer service with your order number and the new email address, and we’ll update it for you.", "role": "assistant"}]

[{"content": "Orders are typically processed and shipped the day after they are placed. Delivery times vary based on location, but most orders arrive within 1-3 business days.", "role": "system"}, {"content": "What’s the price of the jacket in the picture I sent?", "role": "user"}, {"content": "Product: Black Puffer Jacket\nPrice: $140\nMaterial: Polyester\nSizes: M, L, XL\nAvailable Colors: Black, Navy\nStock: In Stock", "role": "system"}, {"content": "The black puffer jacket you sent is available and priced at $140. Sizes M to XL are in stock.", "role": "assistant"}]

[{"content": "The Winter Coat is available in camel and gray, and is made from 60% wool and 40% polyester. It comes in sizes M, L, and XL. It is priced at $199.99 and should be dry cleaned.", "role": "system"}, {"content": "What fabric is the winter coat made of? Is it warm?", "role": "user"}, {"content": "The Winter Coat is made from a high-quality wool blend (60% wool, 40% polyester), ensuring warmth during cold weather. Available sizes: M, L, XL.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Can I change the delivery address after placing an order?", "role": "user"}, {"content": "Once an order is placed, changes such as the delivery address must be made by contacting customer service. Please reach out to them as soon as possible before the order is shipped.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "I sent you a picture of a handbag. Can you check its price?", "role": "user"}, {"content": "I’m not able to access product details from images. Please visit our website for the most accurate pricing.", "role": "assistant"}]

[{"content": "For customers paying via bank transfer, payment must be completed within 3 days, or the order will be automatically canceled.", "role": "system"}, {"content": "How long do I have to complete a bank transfer after placing my order?", "role": "user"}, {"content": "You have 3 days to complete the bank transfer. If the payment isn’t made in that time, the order will be canceled.", "role": "assistant"}]

[{"content": "Shipping fees vary based on the order total. For orders under 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. For orders over 500 TL, reduced fees apply.", "role": "system"}, {"content": "How much do I need to pay for shipping?", "role": "user"}, {"content": "Shipping costs depend on your order total. For orders under 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. Fees are reduced for larger orders.", "role": "assistant"}]

[{"content": "Orders are typically shipped the day after they are placed. Delivery times vary based on location, but most orders arrive within 1-3 days.", "role": "system"}, {"content": "What colors are available for the cotton tunic?", "role": "user"}, {"content": "I’m unable to provide details on product color options. You may want to refer to the product page for available colors.", "role": "assistant"}]

[{"content": "Do you know the material of this shirt? https://www.clothingstore.com/shirt-1112", "role": "user"}, {"content": "I don't have material details for that shirt. Please check the product description on the website.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I added everything to the cart, but when I try to select a shipping method, nothing happens. Am I missing something?", "role": "user"}, {"content": "It sounds like you might not have filled in your address yet. The shipping options will only appear after you’ve entered your address details. Once you’ve added your address, you’ll be able to choose a shipping method.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "So, if I like something, do I just grab it, or is there more?", "role": "user"}, {"content": "Once you’ve chosen an item, add it to your cart. Then, go to your cart and click 'Purchase.' After entering your details and selecting a payment method, your order will be completed.", "role": "assistant"}]

[{"content": "Are the blue sandals on sale for $20?", "role": "user"}, {"content": "Product: Blue Sandals\nPrice: $25\nMaterial: Synthetic\nAvailable Sizes: 37, 38, 39, 40", "role": "system"}, {"content": "The blue sandals are priced at $25, not on sale at the moment.", "role": "assistant"}]

[{"content": "Order Policy: Orders placed on our website are typically processed the next day. Customers will receive a tracking number once their order has shipped. If the delivery fails, the courier will attempt delivery again or leave the package at the nearest branch for pickup. Toptan alım şartları: Bulk orders must consist of 150 items or more to qualify for a discount.", "role": "system"}, {"content": "I’m traveling and won’t be home when my order is delivered. Can you hold it for me?", "role": "user"}, {"content": "The system does not mention holding orders for customers. Please contact customer service to explore other options.", "role": "assistant"}]

[{"content": "How much is the red blouse I showed you last week?", "role": "user"}, {"content": "I don’t have pricing information for that blouse. Please check with the store or product page for the latest price.", "role": "assistant"}]

[{"content": "Orders are typically processed and shipped the day after they are placed. Delivery may take 1-3 business days depending on location.", "role": "system"}, {"content": "Can you tell me the price of the blue jeans I sent in the picture?", "role": "user"}, {"content": "Product: Blue Slim Fit Jeans\nPrice: $60\nMaterial: Denim\nSizes: 32, 34, 36, 38\nAvailable Colors: Dark Blue\nStock: In Stock", "role": "system"}, {"content": "The blue slim fit jeans you sent are priced at $60, available in sizes 32 to 38.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I received my package, but one item is missing. How can I report this?", "role": "user"}, {"content": "We apologize for the missing item. Please contact our customer service team with your order details, and they will assist you in resolving this issue.", "role": "assistant"}]

[{"content": "I sent you a link earlier for a blue skirt. Can you tell me if it’s still in stock? https://www.fashionstore.com/skirt-7890", "role": "user"}, {"content": "I don’t have stock availability for that item. Please visit the link or check with customer service for the latest information.", "role": "assistant"}]

[{"content": "How can I change my address after placing an order?", "role": "user"}, {"content": "Customers should contact customer service if they need to change their address after placing an order.", "role": "system"}, {"content": "To change your address, just contact our customer service team and they’ll update it for you. We’re here to help!", "role": "assistant"}]

[{"content": "Who discovered electricity?", "role": "user"}, {"content": "Your responsibilities include assisting customers with their online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related inquiries. Unfortunately, I can't assist with historical information, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}]

[{"content": "Is the blue sweater on sale for $30?", "role": "user"}, {"content": "Product: Blue Wool Sweater\nPrice: $50\nMaterial: 100% Wool\nAvailable Sizes: S, M, L, XL", "role": "system"}, {"content": "The blue sweater is priced at $50 and is made of 100% wool. Great for staying warm!", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "I’m buying items for a special event. Can you guarantee delivery by a specific date?", "role": "user"}, {"content": "The system provides general shipping times, but it doesn’t offer guarantees for specific delivery dates. If your order is time-sensitive, I’d recommend checking with customer service to see if they can prioritize it.", "role": "assistant"}]

[{"content": "Can you help me with my taxes?", "role": "user"}, {"content": "As a customer service representative, your primary role is to assist with online orders and product-related inquiries.", "role": "system"}, {"content": "I specialize in helping with your orders and product-related questions. Unfortunately, I can't assist with tax-related matters. How can I assist you with your shopping experience today?", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve had this for a while, I think it’s time to send it back. How?", "role": "user"}, {"content": "If it's been less than 15 days since you received your item, you can return it. Fill out the return form, then log in to your account, go to 'My Orders,' and create a return request. Once the request is processed, Hepsijet will collect the item from your address.", "role": "assistant"}]

[{"content": "Shipping fees: For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "Can you tell me if the scarf in the image I sent is still available?", "role": "user"}, {"content": "I can't verify product availability based on images. Please check the product page or contact customer support for more information.", "role": "assistant"}]

[{"content": "For cash on delivery orders, a 20 TL service fee is applied, regardless of the total order amount. Customers may choose between Hepsijet and Yurtiçi Kargo for shipping, with costs depending on the total order value. Free shipping is available for orders over 1000 TL. Payment methods: Bank transfer, credit card, and cash on delivery are accepted.", "role": "system"}, {"content": "Can I use cryptocurrency like Bitcoin to complete my payment?", "role": "user"}, {"content": "The system does not have any information about cryptocurrency payment options. Please contact customer service for more details.", "role": "assistant"}]

[{"content": "Return Form: The customer must fill out the return form and include it with the returned product. The refund will be processed within 10 business days after the product is received.", "role": "system"}, {"content": "Do you have the green coat you posted on Instagram in stock?", "role": "user"}, {"content": "I'm unable to check stock availability for products seen on Instagram. Please visit our website or contact customer service for more information.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I think I’ve spent more than 1000 TL, but I’m still getting shipping fees. Why is that?", "role": "user"}, {"content": "If you believe you’ve spent over 1000 TL, shipping should be free for both Hepsijet and Yurtiçi. However, the 20 TL service fee may still apply if you selected cash-on-delivery. If that’s not the case, you may be experiencing a technical issue. Please try refreshing the page, and if the issue persists, contact our customer service team.", "role": "assistant"}]

[{"content": "The Classic Denim Jacket is made from 100% cotton denim, available in blue, and comes in sizes M to XL. It is priced at $69.99 and is machine washable.", "role": "system"}, {"content": "Does the denim jacket have a stretch to it?", "role": "user"}, {"content": "The Classic Denim Jacket is made from 100% cotton, so it doesn’t have any stretch but provides a durable and structured fit.", "role": "assistant"}]

[{"content": "Shipping fees: For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "I want to buy this backpack: https://backpackstore.com/black-backpack. Do you know if it's available in other colors?", "role": "user"}, {"content": "I don’t have information about color availability. Please check the product page through the link for more options.", "role": "assistant"}]

[{"content": "For cash-on-delivery orders, customers must have the exact amount ready, as the courier may not have change available.", "role": "system"}, {"content": "Can I pay the courier with cash when they deliver?", "role": "user"}, {"content": "Yes, you can pay with cash on delivery. Just make sure to have the exact amount ready, as the courier might not have change!", "role": "assistant"}]

[{"content": "Is the dress from Mango still available in size S? https://www.mango.com/dress-54321", "role": "user"}, {"content": "I don’t have real-time stock information. Please check the link for availability.", "role": "assistant"}]

[{"content": "Customers can choose between three payment options: bank transfer, credit card, or cash-on-delivery.", "role": "system"}, {"content": "What payment methods do you accept?", "role": "user"}, {"content": "We accept bank transfer, credit card, and cash-on-delivery payments. Let me know which option works best for you!", "role": "assistant"}]

[{"content": "Orders can be canceled before shipping. Please contact customer service for any order modifications or cancellations.", "role": "system"}, {"content": "Can I cancel my order after it’s been shipped?", "role": "user"}, {"content": "Once an order has been shipped, it cannot be canceled. However, you can return it once received.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I’ve got this package that I don’t want anymore. Can I return it? Also, can you tell me when my order will arrive in Istanbul?", "role": "user"}, {"content": "Yes, you can return your package. Just fill out the return form that came with the package and submit a return request in the 'My Orders' section on our website. As for your Istanbul delivery, it should arrive within 3 days after the order is shipped. You can track the status in 'My Orders' as well.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "My total is over 500 TL, but I’m still seeing a 35 TL charge for shipping. Is that right?", "role": "user"}, {"content": "If your total is over 500 TL (assuming this is correct), Hepsijet shipping should be reduced to 35 TL, while Yurtiçi will remain at 90 TL. Additionally, there is a 20 TL service fee if you selected cash-on-delivery. If you used another payment method, the service fee should not apply.", "role": "assistant"}]

[{"content": "I’m telling you, this leather jacket is $100 on sale. Just check it!", "role": "user"}, {"content": "I don’t have pricing or sale details for this jacket. Please refer to the product page for more information.", "role": "assistant"}]

[{"content": "If a customer receives the wrong product, they should fill out the return form and select the 'incorrect item' option.", "role": "system"}, {"content": "What should I do if I received the wrong product?", "role": "user"}, {"content": "If you’ve received the wrong product, please fill out the return form and select the 'incorrect item' option. We’ll get it sorted for you!", "role": "assistant"}]

[{"content": "How do I build a computer?", "role": "user"}, {"content": "Your primary role is to assist customers with their online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide guidance on building a computer, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}]

[{"content": "How do I solve a crossword puzzle?", "role": "user"}, {"content": "Your primary duties involve assisting customers with their online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related questions. Unfortunately, I can't provide assistance with puzzles, but I'm happy to help with any shopping-related inquiries you might have!", "role": "assistant"}]

[{"content": "Refund Process: Refunds are processed within 10 business days after the package reaches us. How is the total order amount calculated: For orders over 1000 TL, shipping is free.", "role": "system"}, {"content": "I bought several items, but I want to get an immediate refund for one of them without returning it. Is that possible?", "role": "user"}, {"content": "Our system does not provide information about issuing refunds without a product return. Please contact customer service for further assistance.", "role": "assistant"}]

[{"content": "Hepsijet and Yurtiçi Kargo are available shipping options for deliveries. Customers can choose between them at checkout.", "role": "system"}, {"content": "Which shipping carriers do you use?", "role": "user"}, {"content": "We use Hepsijet and Yurtiçi Kargo for shipping. You can choose your preferred option at checkout.", "role": "assistant"}]

[{"content": "Customers must fill out the return form provided with their order and submit it online to begin the return process.", "role": "system"}, {"content": "How do I start the return process?", "role": "user"}, {"content": "To start the return process, fill out the return form included with your order and submit it online.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are processed within 10 business days after we receive the returned product.", "role": "system"}, {"content": "What’s the warranty period for the leather bags you sell?", "role": "user"}, {"content": "I don’t have warranty information for specific products. I recommend checking the product page or reaching out to customer service.", "role": "assistant"}]

[{"content": "Do you know if the black coat I sent you a picture of is windproof?", "role": "user"}, {"content": "I can't confirm if the coat is windproof based on the image. Please check the product description for those details.", "role": "assistant"}]

[{"content": "How much is the additional service fee for cash-on-delivery?", "role": "user"}, {"content": "A 20 TL additional service fee is applied to all cash-on-delivery orders.", "role": "system"}, {"content": "There’s a 20 TL service fee for cash-on-delivery orders, no matter the total amount. Let me know if you have more questions!", "role": "assistant"}]

[{"content": "The Cashmere Sweater is made from 100% cashmere, available in navy blue, and comes in sizes S, M, L, and XL. It is priced at $99.99 and is recommended for dry cleaning.", "role": "system"}, {"content": "Is $99.99 the final price, or are there any discounts on this cashmere sweater?", "role": "user"}, {"content": "The price for the Cashmere Sweater is currently $99.99, and there are no active discounts on this item at the moment. Available sizes: S, M, L, XL.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I have no idea how to send this back. It’s just sitting here.", "role": "user"}, {"content": "To send it back, fill out the return form from the package. Then, go to the 'My Orders' section of our website, create a return request, and follow the instructions. Once the return code is generated, Hepsijet will come to pick up the item from your address.", "role": "assistant"}]

[{"content": "I want to buy in bulk. What are the terms for wholesale orders?", "role": "user"}, {"content": "For wholesale orders, a minimum purchase of 150 items is required, and a 40% discount is applied on the total price.", "role": "system"}, {"content": "For wholesale orders, you’ll need to purchase at least 150 items, and you’ll get a 40% discount on the total amount. Great deal, right?", "role": "assistant"}]