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1801 | 11.2.1 - Lotteries – managers | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/11-2-1-lotteries-managers | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website
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1802 | 12.1.2 - Anti-money laundering - Measures for operators based in foreign jurisdictions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/12-1-2-anti-money-laundering-measures-for-operators-based-in-foreign | Applies to:
1. All remote casino operating licences where any of the licensee-s remote gambling equipment is located outside Great Britain
Licensees must comply with Parts 2 and 3 of the Money Laundering Regulations 2007 (UK Statutory Instrument No. 2157 of 2007) as amended by the Money Laundering (Amendment) Regulations 2007 (UK Statutory Instrument No. 3299 of 2007), or the equivalent requirements of any UK Statutory Instrument by which those regulations are amended or superseded insofar as they relate to casinos (the MLR) whether or not the MLR otherwise apply to their business.
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1803 | 13.1.1 - Pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/13-1-1-pool-betting | Applies to:
All pool betting operating licences, except those restricted to football pools
1. Licensees and any person they so authorise under 93(2) of the Gambling Act 2005 to offer pool betting on a track in connection with a horserace or dog race in reliance on an occasional use notice, must produce and retain a record of the transactions relevant to each pool that they offer. The record must be capable of identifying individual bets into the pool and relating these to subsequent payment of winnings where applicable. Licensees must make this information available to the Commission on request.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information) contained within this section.
>
>
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1804 | 13.1.2 - Pool betting – football pools | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/13-1-2-pool-betting-football-pools | Applies to:
All pool betting operating licences which authorise football pools
1. Licensees and any person they so authorise under 93(3) of the Gambling Act 2005 in respect of football pool betting, must produce and retain a record of the transactions relevant to each pool that they offer. The record must be capable of identifying individual bets into the pool and relating these to the subsequent payment of winnings where applicable. Licensees must make this information available to the Commission on request.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information) contained within this section.
>
>
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1805 | 13.1.3 - Pool betting – annual accounts | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/13-1-3-pool-betting-annual-accounts | Applies to:
All pool betting operating licences
1. Licensees must produce annual accounts which should be certified by a qualified independent accountant. Licensees must make copies available to the Commission on request.
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1806 | 14.1.1 - Access to premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/14-1-1-access-to-premises | Applies to:
All operating licences
1. Licensees must have and put into effect policies and procedures (including staff training programmes) designed to ensure that their staff co-operate with the Commission-s enforcement officers in the proper performance of their compliance functions and are made aware of those officers- rights of entry to premises contained in Part 15 of the Act.
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1807 | 15.1.1 - Reporting suspicion of offences etc – non-betting licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences | Applies to:
All operating licences except betting, betting intermediary, ancillary remote betting, betting host and remote betting intermediary (trading rooms only) licences
1. Licensees must as soon as reasonably practicable, in such a form or manner as the Commission may from time to time specify, provide the Commission with any information that they know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition. [1](#1511-1)
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of) contained within this section.
>
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## References
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1808 | 15.1.1 - Reporting suspicion of offences etc – non-betting licences | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website
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1809 | 15.1.2 - Reporting suspicion of offences etc – betting licences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences | Applies to:
All betting operating licences including betting intermediary, ancillary remote betting, betting host and remote betting intermediary (trading rooms only) licences
1 Licensees must as soon as reasonably practicable provide the Commission with any information [1](#1512-1) , in such a form or manner as the Commission may from time to time specify, from whatever source that they:
- know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition
- suspect may lead the Commission to consider making an order to void a bet under section 336 of the Gambling Act 2005.
2 Licensees who accept bets, or facilitate the making or acceptance of bets between others, on the outcome of horse races or other sporting events governed by one of the sport governing bodies included in Part 3 of Schedule 6 to the Gambling Act 2005, must as soon as reasonably practicable provide the sport governing body with relevant and necessary information, from whatever source, that they know or suspect may relate to a breach of betting rules applied by that governing body.
3 ‘Betting rules- includes any rule about bets the making or acceptance of which would be a regulated activity within the meaning of section 22 of the Financial Services and Markets Act 2000 (‘spread betting-).
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of) contained within this section.
>
>
## References
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1810 | 15.1.2 - Reporting suspicion of offences etc – betting licences | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences | 1 Information relating to sports betting integrity should be sent directly to the Sports Betting Intelligence Unit (SBIU) by emailing: [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk)
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1811 | 15.1.3 - Reporting of systematic or organised money lending | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-3-reporting-of-systematic-or-organised-money-lending | Applies to:
All non-remote casino, non-remote bingo, general betting, adult gaming centre, family entertainment centre and remote betting intermediary (trading rooms only) licences
1. Licensees must as soon as reasonably practicable, in such form or manner as the Commission may from time to time specify, provide the Commission with any information relating to cases where they encounter systematic, organised or substantial money lending between customers on their premises, in accordance with the ordinary code provisions on money lending between customers. [1](#1513-1)
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of) contained within this section.
>
>
## References
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1812 | 15.1.3 - Reporting of systematic or organised money lending | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-1-3-reporting-of-systematic-or-organised-money-lending | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website
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1813 | 15.2.2 - Other reportable events | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events | Applies to:
All operating licences
1. Licensees must also notify the Commission in such form or manner as the Commission may from time to time specify, as soon as reasonably practicable of the occurrence of any of the following events [1](#1522-1) :
1. any material change in the licensee-s arrangements for the protection of customer funds in accordance with licence condition 4 (protection of customer funds) (where applicable)
2. any change in the identity of the ADR entity or entities for the handling of customer disputes, as required by the social responsibility code provision on complaints and disputes.
3. their becoming aware that a group company which is not a Commission licensee is advertising remote gambling facilities to those residing in a jurisdiction in or to which it has not previously advertised, or their becoming aware of a sustained or meaningful generation of 3% or 10% of group Gross Gambling Yield being exceeded by the group in that jurisdiction.
4. any actual or potential breaches by the licensee of the requirements imposed by or under Parts 7 or 8 of the Proceeds of Crime Act 2002, or Part III of the Terrorism Act 2000, or any UK law by which those statutes are amended or superseded.
In this condition:
- ‘group company- has the same meaning as in condition 15.2.1; and
- without prejudice to section 327 of the Gambling Act 2005, ‘advertising- includes: having a home page directed towards a jurisdiction and written in, or in one of, that jurisdiction-s official language(s), having arrangements enabling that jurisdiction-s currency to be selected for gambling or the use of payment methods available only in that jurisdiction, and providing a specific customer service facility referable to that jurisdiction.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-other) contained within this section.
>
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## References
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1814 | 15.2.2 - Other reportable events | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events | 1 Other reportable events are to be reported to us online via the [‘eServices-](/service/operator-eservices) digital service on our website.
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1815 | 15.2.3 - Other reportable events – money laundering, terrorist financing, etc | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-3-other-reportable-events-money-laundering-terrorist-financing-etc | Applies to:
All non-remote and remote casino operating licences
1. Licensees must notify the Commission in such form or manner as the Commission may from time to time specify, as soon as reasonably practicable of any actual or potential breaches by the licensee of the provisions of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on Payer) Regulations 2017, or any UK Statutory Instrument by which those regulations are amended or superseded.
2. Licensees must, within 14 days of the appointment, notify the Commission of the identity of the individual appointed as:
- the officer responsible for the licensee-s compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on Payer) Regulations 2017 (regulation 21(1)(a)),
- the nominated officer (regulation 21(3)), and any subsequent appointment to either of those positions.
- Licensees must, within 14 days of the departure or removal of any individual appointed to the positions mentioned in 2 above, notify the Commission of such departure or removal.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-money) contained within this section.
>
>
## References
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1816 | 15.2.3 - Other reportable events – money laundering, terrorist financing, etc | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-2-3-other-reportable-events-money-laundering-terrorist-financing-etc | Other reportable events are to be reported to us online via the [‘eServices-](/service/operator-eservices) digital service on our website.
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1817 | 15.3.1 - General and regulatory returns | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns | Applies to:
All operating licences
1. On request, licensees must provide the Commission with such information as the Commission may require, in such a form or manner as the Commission may from time-to-time specify, about the use made of facilities provided in accordance with this licence and the manner in which gambling authorised by this licence and the licensee-s business in relation to that gambling are carried on.
2. In particular within 28 days of the end of each quarterly period or, for those only submitting annual returns, within 42 days of the end of each annual period, licensees must submit an accurate Regulatory Return to the Commission containing such information as the Commission may from time to time specify. [1](#ref-1)
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-general-information) contained within this section.
>
>
## References
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1818 | 15.3.1 - General and regulatory returns | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns | 1 Regulatory returns are to be submitted to us online via the [‘eServices-](/service/operator-eservices) digital service on our website.
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1819 | 17.1.1 - Customer identity verification | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification | Applies to:
All remote licences (including ancillary remote betting licences in respect of bets made or accepted by telephone or email), except any lottery licence the holder of which only provides facilities for participation in low frequency [1](#1711-1) or subscription lotteries, gaming machine technical, gambling software, host, ancillary remote casino, and ancillary remote bingo.
1. Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include, but is not restricted to, the customer-s name, address and date of birth.
2. A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.
3. Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.
4. Licensees must take reasonable steps to ensure that the information they hold on a customer-s identity remains accurate.
## References
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1820 | 17.1.1 - Customer identity verification | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification | 1 A ‘low frequency lottery- is one of a series of separate lotteries promoted on behalf of the same non-commercial society or local authority, or as part of the same multiple society lottery scheme, in respect of which there is a period of at least two days between each lottery draw.
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1821 | 1.1.1 - Cooperation with the Commission | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-1-cooperation-with-the-commission | Applies to:
All licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. As made plain in its Statement of principles for licensing and regulation, the Commission expects licensees to conduct their gambling operations in a way that does not put the licensing objectives at risk, to work with the Commission in an open and cooperative way and to disclose anything which the Commission would reasonably need to be aware of in exercising its regulatory functions. This includes, in particular, anything that is likely to have a material impact on the licensee-s business or on the licensee-s ability to conduct licensed activities compliantly. Licensees should have this principle in mind in their approach to, and when considering their compliance with, their obligations under the conditions attached to their licence and in relation to the following provisions of this code.
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1822 | 1.1.3 - Responsibility for third parties – remote | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-1-3-responsibility-for-third-parties-remote | Applies to:
All remote licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Remote licensees must ensure in particular:
1. that third parties who provide user interfaces enabling customers to access their remote gambling facilities:
1. include a term that any such user interface complies with the Commission-s technical standards for remote gambling systems; and
2. enable them, subject to compliance with any dispute resolution provisions of such contract, to terminate the third party-s contract promptly if, in the licensee-s reasonable opinion, the third party is in breach of that term.
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1823 | 2.1.1 - Anti-money laundering – casino | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-1-1-anti-money-laundering-casino | Applies to:
All remote and non-remote casino licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. In order to help prevent activities related to money laundering and terrorist financing, licensees should act in accordance with the Commission-s guidance on anti-money laundering, [The Prevention of Money Laundering and Combating the Financing of Terrorism - Guidance for remote and non-remote casinos](/licensees-and-businesses/page/remote-and-non-remote-casinos-aml-responsibilities) .
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1824 | 2.1.2 - Anti-money laundering – other than casino | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/2-1-2-anti-money-laundering-other-than-casino | Applies to:
All licences except casino licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. As part of their procedures for compliance with the requirements in respect to the prevention and detection of money laundering in the Proceeds of Crime Act 2002 and the Terrorism Act 2000, licensees should take into account the Commission-s advice on the Proceeds of Crime Act 2002, \*Duties and responsibilities under the Proceeds of Crime Act 2002 – Advice for operators (excluding casino operators). \*
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1825 | 3.2.2 - Casinos ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code | Applies to:
All non-remote casino licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. There should be a sufficient number of supervisors at casino entrances to enable a considered judgement to be made about the age of everyone attempting to enter the casino and to take the appropriate action (for example checking identification) whilst at the same time not allowing others to enter unsupervised. The nature of this task means that it cannot be properly accomplished only by using CCTV; it will require a physical presence. Heavily used entrances may require more than one designated supervisor.
2. Supervisors may be assisted by other door keepers provided the supervisor retains the responsibility for compliance with this section of the code and deals personally with any case where there is any doubt or dispute as to someone-s eligibility to enter.
3. The Commission considers acceptable forms of identification to include: any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including provisional licence) with photocard; or a passport.
4. Licensees should put into effect procedures that require their staff to check the age of any customer who appears to them to be under 21.
5. Licensees should consider permanent exclusion from premises of any adult accompanied by a child or young person on more than one occasion to premises restricted to adults, or if there is reason to believe the offence was committed knowingly or recklessly.
6. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on premises restricted to adults, including oral warnings, reporting the offence to the Gambling Commission [1](#322-1) and the police, and making available information on problem gambling.
7. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble) contained within this section.
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## References
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1826 | 3.2.2 - Casinos ordinary code | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website.
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1827 | 3.2.3 - AGC SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-3-agc-sr-code | Applies to:
All adult gaming centre licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.
2. This must include procedures for:
- checking the age of apparently underage customers
- removing anyone who appears to be under age and cannot produce an acceptable form of identification
- taking action when there are attempts by under-18s to enter the premises.
- Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises.
- Licensees must not deliberately provide facilities for gambling in such a way as to appeal particularly to children or young people, for example by reflecting or being associated with youth culture.
- In premises restricted to adults, service must be refused in any circumstances where any adult is accompanied by a child or young person.
- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises, and the legal requirements on returning stakes and not paying prizes to underage customers.
- Licensees must only accept identification which:
- contains a photograph from which the individual can be identified
- states the individual-s date of birth
- is valid
- is legible and has no visible signs of tampering or reproduction.
- Licensees in fee category C or higher must conduct test purchasing or take part in collective test purchasing programmes, as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results) contained within this section.
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1828 | 3.2.4 - AGC ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-4-agc-ordinary-code | Applies to:
All adult gaming centre licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. The Commission considers acceptable forms of identification to include any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including a provisional licence) with photocard; or a passport.
2. Licensees should put into effect procedures that require their staff to check the age of any customer who appears to them to be under 21.
3. Licensees should consider permanent exclusion from premises for any adult accompanied by a child or young person on more than one occasion to premises restricted to adults, or if there is reason to believe the offence was committed knowingly or recklessly.
4. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on premises restricted to adults, including oral warnings, reporting the offence to the Gambling Commission [1](#324-1) and the police, and making available information on problem gambling.
5. Licensees in fee categories A or B should consider how they monitor the effectiveness of their policies and procedures for preventing underage gambling (for example by taking part in a collective test purchasing programme) and should be able to explain to the Commission or licensing authority what approach they have adopted.
6. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble) contained within this section.
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## References
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1829 | 3.2.4 - AGC ordinary code | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-4-agc-ordinary-code | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website.
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1830 | 3.2.5 - Bingo and FEC SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-5-bingo-and-fec-sr-code | Applies to:
All non-remote bingo and family entertainment centre licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.
2. This must include procedures for:
- checking the age of apparently underage customers
- refusing entry to any adult-only areas to anyone unable to produce an acceptable form of identification
- taking action when there are unlawful attempts to enter the adult-only areas.
- Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises.
- Licensees must not permit children or young people to gamble in the adults-only areas of premises to which they have access. If there is a ‘no under-18s- premises policy, licensees must pay particular attention to the procedures they use at the entrance to the premises to check customers- ages.
- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover:
- all relevant prohibitions against inviting children or young persons to gamble on age-restricted products or to enter age-restricted areas;
- the legal requirements on returning stakes and not paying prizes to underage customers; and
- procedures for challenging any adult who may be complicit in allowing a child or young person to gamble.
- Licensees must only accept identification which:
- contains a photograph from which the individual can be identified
- states the individual-s date of birth
- is valid
- is legible and has no visible signs of tampering or reproduction.
- Licensees in fee category C or higher must conduct test purchasing or take part in collective test purchasing programmes, as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results) contained within this section.
>
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1831 | 3.2.6 - Bingo and FEC ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-6-bingo-and-fec-ordinary-code | Applies to:
All non-remote bingo and family entertainment centre licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. The Commission considers acceptable forms of identification to include: any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including a provisional licence) with photocard; or a passport.
2. Licensees should require a person who appears to relevant staff to be under the age of 21 to be asked to produce proof of age, either at the point of entry to the gambling area or as soon as it comes to the attention of staff that they wish to access gambling facilities.
3. Licensees should have procedures for dealing with cases where an adult knowingly or recklessly allows a child or young person to gamble. These procedures might include refusing to allow the adult to continue to gamble, removing them from the premises, and reporting the incident to the police or local authorities, or taking action where forged identification is produced.
4. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on their premises, including oral warnings, reporting the offence to the Gambling Commission [1](#326-1) and the police, and making available information on problem gambling to the child or young person concerned.
5. Where it is likely that customers- young or otherwise vulnerable children will be left unattended on or adjacent to their premises, licensees should consider reminding customers of their parental responsibilities and assess whether there is a need to develop procedures for minimising the risk to such children.
6. Licensees in fee categories A or B should consider how they monitor the effectiveness of their policies and procedures for preventing underage gambling (for example by taking part in a collective test purchasing programme) and should be able to explain to the Commission or licensing authority what approach they have adopted.
7. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble) contained within this section.
>
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## References
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1832 | 3.2.6 - Bingo and FEC ordinary code | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-6-bingo-and-fec-ordinary-code | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website.
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1833 | 3.2.7 - Betting SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-7-betting-sr-code | Applies to:
Paragraphs 1, 2 and 4-7: all non-remote betting and remote betting intermediary (trading rooms only) licences Paragraph 3: all non-remote betting licences (except general betting (limited) licences) and remote betting intermediary (trading rooms only) licences Paragraph 8: non-remote pool betting licences Paragraph 9: non-remote general betting (standard) licences in fee category C or above
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling, and monitor the effectiveness of these.
2. This must include procedures for:
- checking the age of apparently underage customers
- removing from adult-only licensed premises anyone who appears to be underage and cannot produce an acceptable form of identification
- taking action when there are attempts by under-18s to enter adult-only premises
- refusing entry to any adult-only area of a track to anyone unable to produce an acceptable form of identification
- taking action when there are unlawful attempts to enter the adult-only areas.
- Licensees must ensure that their policies and procedures take account of the structure and layout of their gambling premises
- Licensees must not deliberately provide facilities for gambling in such a way as to appeal particularly to children or, except in the case of football pools, young people, for example by reflecting or being associated with youth culture.
- In premises restricted to adults, service must be refused in any circumstances where any adult is accompanied by a child or young person.
- Licensees must take all reasonable steps to ensure that all staff understand their responsibilities for preventing underage gambling. This must include appropriate training which must cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises, and the legal requirements on returning stakes and not paying prizes to underage customers.
- Licensees must only accept identification which:
- contains a photograph from which the individual can be identified
- states the individual-s date of birth
- is valid
- is legible and has no visible signs of tampering or reproduction.
- In the case of non-remote pool betting licensees, where pool entries or payments are collected door to door by the licensee or the licensee-s authorised agent the licensee-s procedures must include procedures for: a checking the age of apparently underage entrants to the pool; and b taking action when there are unlawful attempts to enter the pool.
- Licensees must conduct test purchasing or take part in collective test purchasing programmes, as a means of providing reasonable assurance that they have effective policies and procedures to prevent underage gambling, and must provide their test purchase results to the Commission, in such a form or manner as the Commission may from time to time specify.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-test-purchase-results) contained within this section.
>
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1834 | 3.2.8 - Betting ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-8-betting-ordinary-code | Applies to:
Paragraphs 1 to 5 inclusive: all non-remote betting and remote betting intermediary (trading rooms only) licences Paragraph 6: all non-remote betting licences (except non-remote general betting (standard) licences in fee category C or above) and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. The Commission considers acceptable forms of identification to include any identification carrying the PASS logo (for example Citizencard or Validate); a military identification card; a driving licence (including a provisional licence) with photocard; or a passport.
2. Licensees should put into effect procedures that require their staff to check the age of any customer who appears to them to be under 21.
3. Licensees should consider permanent exclusion from premises for any adult accompanied by a child or young person on more than one occasion to premises restricted to adults, or if there is reason to believe the offence was committed knowingly or recklessly.
4. Procedures should be put into effect for dealing with cases where a child or young person repeatedly attempts to gamble on premises restricted to adults, including oral warnings, reporting the offence to the Gambling Commission [1](#328-1) and the police, and making available information on problem gambling.
5. In providing training to staff on their responsibilities for preventing underage gambling, licensees should have, as a minimum, policies for induction training and refresher training.
6. Licensees should consider how they monitor the effectiveness of their policies and procedures for preventing underage gambling (for example by taking part in a collective test purchasing programme) and should be able to explain to the Commission or licensing authority what approach they have adopted.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-lccp-notifications-repeated-attempts-by-children-or-young-people-to-gamble) contained within this section.
>
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## References
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1835 | 3.2.8 - Betting ordinary code | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-8-betting-ordinary-code | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website.
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1836 | 3.2.9 - Lottery SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-9-lottery-sr-code | Applies to:
All non-remote lottery licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1 Licensees must have and put into effect policies and procedures designed to minimise the risk of lottery tickets being sold to children (that is, persons under 16). This must include procedures for:
- checking the age of apparently underage purchasers of lottery tickets
- taking action when there are unlawful attempts to purchase tickets.
2. Licensees must take all reasonable steps to ensure that all those engaged in the promotion of lotteries in reliance on the licence understand their responsibilities for preventing underage gambling, returning stakes and not paying prizes to underage customers.
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1837 | 3.2.10 - Lottery ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-10-lottery-ordinary-code | Applies to:
All non-remote lottery licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should require a person who appears to be under the age of 16 to be asked to produce proof of identity and age before purchasing a ticket.
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1838 | 3.2.11 - Remote SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-11-remote-sr-code | Applies to:
All remote licences (including ancillary remote betting licences in respect of bets made or accepted by telephone or email), except lottery licences, gaming machine technical, gambling software, host, ancillary remote casino, and ancillary remote bingo licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling and monitor the effectiveness of these.
2. Such procedures must include:
- Verifying the age of a customer before the customer is able to:
1. deposit any funds into their account;
2. access any free-to-play versions of gambling games that the licensee may make available; or
3. gamble with the licensee using either their own money or any free bet or bonus.
- warning potential customers that underage gambling is an offence;
- regularly reviewing their age verification systems and implementing all reasonable improvements that may be made as technology advances and as information improves;
- ensuring that relevant staff are properly trained in the use of their age verification procedures; in particular customer services staff must be appropriately trained in the use of secondary forms of identification when initial verification procedures fail to prove that an individual is of legal age; and
- enabling their gambling websites to permit filtering software to be used by adults (such as parents or within schools) in order to restrict access to relevant pages of those sites.
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1839 | 3.2.12 - Remote ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-12-remote-ordinary-code | Applies to:
All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should, and should request their contracted partners to, draw attention to parental responsibility as part of the purchasing process of facilities such as mobile phones and interactive television.
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1840 | 3.2.13 - Remote lottery SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-13-remote-lottery-sr-code | Applies to:
All remote lottery licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to prevent underage gambling and monitor the effectiveness of these.
2. Such procedures must include:
- warning potential customers that underage gambling is an offence;
- requiring customers to affirm that they are of legal age;
- regularly reviewing their age verification systems and implementing all reasonable improvements that may be made as technology advances and as information improves;
- ensuring that relevant staff are properly trained in the use of their age verification procedures; in particular anyone who sells lottery tickets including canvassers and customer services staff must be appropriately trained in the use of secondary forms of identification when initial verifications procedures fail to prove that an individual is of legal age;
- enabling their gambling websites to permit filtering software to be used by adults (such as parents or within schools) in order to restrict access to relevant pages of those sites;
- the following age verification procedures:
1. in the case of both subscription lotteries and low frequency lotteries [1](#3213-1) , and provided it is clear in the terms and conditions that those under the age of 16 are not permitted to participate and that the prizes will not be paid out to those found to be under 16, customers must be required to verify their age before being able to make any subscription or purchase entry into the lottery. (The licensee is expected to conduct a programme of random checks of users who self-verify for compliance with age restrictions);
2. in every other case, licensees must verify the age of a customer before the customer is able to: o access any free-to-play versions of lotteries (for example instant win or digital scratchcard lotteries) that the licensee may make available; or o in any case, participate in a lottery.
## References
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1841 | 3.2.13 - Remote lottery SR code | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-13-remote-lottery-sr-code | 1 A ‘low frequency lottery- is one of a series of separate lotteries promoted on behalf of the same non-commercial society or local authority, or as part of the same multiple society lottery scheme, in respect of which there is a period of at least two days between each lottery draw
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1842 | 3.2.14 - Remote lottery ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-2-14-remote-lottery-ordinary-code | Applies to:
All remote society lottery licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Where operators consider the lottery will be more likely to attract underage play – eg where the prize is of particular appeal to children (those under the age of 16) such as concert tickets, games consoles, large prizes - operators should ensure that age verification measures are appropriate to the risk of attempted underage play. In these circumstances it is unlikely that self-verification alone will be sufficient.
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1843 | 3.3.2 - Foreign languages | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-2-foreign-languages | Applies to:
All licences, except gaming machine technical, gambling software, host, ancillary remote bingo and ancillary remote casino licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who market their services in one or more foreign languages should make available in that, or those, foreign languages:
1. the information on how to gamble responsibly and access to help referred to above
2. the players- guides to any game, bet or lottery required to be made available to customers under provisions in this code
3. the summary of the contractual terms on which gambling is offered, which is required to be provided to customers as a condition of the licensee-s operating licence.
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1844 | 3.3.3 - Betting B2 - time and monetary thresholds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-3-betting-b2-time-and-monetary-thresholds | Applies to:
All non-remote betting licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must ensure that any B2 machines that they make available for use require customers to make an active choice whether to set time and monetary thresholds for customer and staff alerts. Such thresholds must comply with any relevant requirements set out in the Commission-s machine technical standards.
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1845 | 3.3.4 - Remote time-out facility | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-4-remote-time-out-facility | Applies to:
All remote licences except: any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries, ancillary remote betting licences, remote betting (remote platform), gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading room only) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1 Licensees must offer a ‘time out- facility for customers for the following durations:
- 24 hours
- one week
- one month or
- such other period as the customer may reasonably request, up to a maximum of 6 weeks.
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1846 | 3.5.1 - Self exclusion – Non-remote and trading rooms SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-1-non-remote-and-trading-rooms-sr-code | Applies to:
All non-remote licences (except lottery, gaming machine technical and gambling software licences) and remote betting intermediary (trading rooms only) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.
2. Licensees must, as soon as practicable, take all reasonable steps to prevent any marketing material being sent to a self-excluded customer.
3. Licensees must take steps to remove the name and details of a self-excluded individual from any marketing databases used by the company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification.
4. This covers any marketing material relating to gambling, or other activities that take place on the premises where gambling may take place. However, it would not extend to blanket marketing which is targeted at a particular geographical area and where the excluded individual would not knowingly be included.
5. Licensees must close any customer accounts of an individual who has entered a self- exclusion agreement and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. Where the giving of credit is permitted, the licensee may retain details of the amount owed to them by the individual, although the account must not be active.
6. Licensees must put into effect procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling. These procedures must include:
- a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the operator);
- photo identification (except where the Licensee can reasonably satisfy themselves that in the circumstances in which they provide facilities for gambling an alternative means of identification is at least as effective) and a signature;
- staff training to ensure that staff are able to administer effectively the systems; and
- the removal of those persons found in the gambling area or attempting to gamble from the premises.
- Licensees must ensure that their procedures for preventing access to gambling by self- excluded individuals take account of the structure and layout of the gambling premises.
- Licensees must, when administering the self-exclusion agreement, signpost the individual to counselling and support services.
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1847 | 3.5.4 - Self-exclusion – Remote ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-4-remote-ordinary-code | Applies to:
All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino, remote betting intermediary (trading rooms only) and remote betting (standard) (remote platform) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Self-exclusion procedures should require individuals to take positive action in order to self-exclude:
- over the internet; this can be a box that must be ticked in order to indicate that they understand the system
- by telephone; this can be a direct question asking whether they understand the system.
- Before an individual self-excludes, licensees should provide or make available sufficient information about what the consequences of self-exclusion are.
- Licensees should encourage the customer to consider extending their self-exclusion to other remote gambling operators currently used by the customer.
- Within the licensee-s information about self-exclusion policies, the licensee should provide a statement to explain that software is available to prevent an individual computer from accessing gambling internet sites. The licensee should provide a link to a site where further information is available.
- Licensees should take all reasonable steps to ensure that:
- the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months;
- any self-exclusion may, on request, be extended for one or more further periods of at least 6 months;
- the self-exclusion arrangements give customers the option of selecting a self-exclusion period of up to at least five years;
- a customer who has decided to enter a self-exclusion agreement is given the opportunity to do so immediately without any cooling-off period. However, if the customer wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the customer may return at a later date to enter into self-exclusion;
- at the end of the period chosen by the customer, self-exclusion remains in place, for a minimum of 7 years, unless the customer takes positive action to gamble again;
- where a customer chooses not to renew, and makes a positive request to begin gambling again, during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to access gambling facilities. Contact must be made via phone or in person; re-registering online is not sufficient; and
- notwithstanding the expiry of the period of self-exclusion chosen by a customer, no marketing material should be sent to them unless and until they have asked for or agreed to accept such material.
- The licensee should retain the records relating to a self-exclusion agreement for as long as is needed to enable the self-exclusion procedures set out in paragraph 5 above to be implemented.
- Please note that the Commission does not require the licensee to carry out any particular assessment or make any judgement as to whether the previously self-excluded individual should again be permitted access to gambling. The requirement to take positive action in person or over the phone is purely to a) check that the customer has considered the decision to access gambling again and allow them to consider the implications; and b) implement the one day cooling-off period and explain why this has been put in place.
- In providing training to staff on their responsibilities for self-exclusion, licensees should have, as a minimum, policies for induction training and refresher training.
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1848 | 3.5.5 - Remote multi-operator SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-5-remote-multi-operator-sr-code | Applies to:
All remote licences except: any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries, ancillary remote betting, remote general betting (remote platform), remote betting intermediary (trading room only), remote general betting (limited), gaming machine technical, gambling software, host, ancillary remote bingo, and ancillary remote casino licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must participate in the national multi-operator self-exclusion scheme.
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1849 | 3.5.7 - Multi-operator non-remote ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-7-multi-operator-non-remote-ordinary-code | Applies to:
All non-remote casino, bingo and betting licences (except in respect of the provision of facilities for betting in reliance on a track premises licence) and holders of gaming machine general operating licences for adult gaming centres
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should contribute to and participate in the development and effective implementation of multi-operator self-exclusions schemes with the aim of making available to customers the ability to self-exclude from facilities for gambling provided by other licensed operators within their local area(s).
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1850 | 3.5.8 - Non-remote lottery SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-5-8-non-remote-lottery-sr-code | Applies to:
All non-remote lottery licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1 Licensees must have and put into effect procedures for self-exclusion and take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.
2. Licensees must, as soon as practicable, take all reasonable steps to prevent any marketing material being sent to a self-excluded customer.
3. Licensees must take steps to remove the name and details of a self-excluded individual from any marketing databases used by the company or group (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self-exclusion notification.
4. This covers any marketing material relating to gambling, or other activities that take place on the premises where gambling may take place. However, it would not extend to blanket marketing which is targeted at a particular geographical area and where the excluded individual would not knowingly be included.
5. Licensees must close any customer accounts of an individual who has entered a self-exclusion agreement and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. Where the giving of credit is permitted, the licensee may retain details of the amount owed to them by the individual, although the account must not be active.
6. Licensees must put into effect procedures designed to ensure that an individual who has self- excluded cannot gain access to gambling. These procedures must include:
- a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the operator);
- a facility for someone self-excluding to provide a signature; and
- staff training to ensure that staff are able to administer effectively the systems.
- Licensees must, when administering the self-exclusion agreement, signpost the individual to counselling and support services.
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1851 | 3.6.1 - Lottery and pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-1-lottery-and-pool-betting | Applies to:
All lottery licences and pool betting licences restricted to football pools
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ young persons (16 and 17 year olds) to sell tickets, collect payments or pay out winnings should have and put into effect policies and procedures designed to ensure that all staff, including staff who are young persons themselves, are made aware that the law prohibits underage gambling, and that tickets may only be sold to persons aged 16 or over.
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1852 | 3.6.3 - Casino | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-3-casino | Applies to:
All non-remote casino licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence:
- to employ them to provide facilities for gambling;
- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time; and
- to employ them to carry out any other function on casino licensed premises while any gambling activity is being carried on in reliance on the premises licence (except that they can be employed on a part of regional casino premises when that part of the premises is not being used for the provision of facilities for gambling).
- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.
- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that:
- children and young persons are never asked to perform tasks within 1a or 1b above
- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.
- Licensees should consider adopting a policy that:
- children and young persons are not employed to work on casino licensed premises (other than in an area of a regional casino where gambling does not take place) at any time when the premises are open for business
- gaming machines are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.
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1853 | 3.6.4 - Betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-4-betting | Applies to:
All non-remote general, pool betting, and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence:
- to employ children to provide facilities for gambling in connection with football pools;
- otherwise to employ children and young persons to provide facilities for gambling;
- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time; and
- to employ them to carry out any other function on betting licensed premises while any gambling activity is being carried on in reliance on the premises licence.
- As to 1c, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.
- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that:
- children are never asked to perform tasks within 1a above
- children and young persons are never asked to perform tasks within 1b above
- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.
- Licensees should consider adopting a policy that:
- children and young persons are not employed to work on betting licensed premised at any time when the premised are open for business
- gaming machines are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.
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1854 | 3.6.5 - AGCs | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-5-agcs | Applies to:
All adult gaming centre licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence:
- to employ them to provide facilities for gambling;
- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time; and
- to employ them to carry out any other function on adult gaming centre licensed premises while any gambling activity is being carried on in reliance on the premises licence.
- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.
- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that:
- children and young persons are never asked to perform tasks within 1a or 1b, above
- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.
- Licensees should consider adopting a policy that:
- children and young persons are not employed to work on adult gaming centre licensed premises at any time when the premises are open for business
- gaming machines are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.
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1855 | 3.6.6 - FECs | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-6-fecs | Applies to:
All family entertainment centre licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence:
- to employ them to provide facilities for gambling; and
- if gaming machines are sited on the premises, for their contracts of employment to require them, or for them to be permitted, to perform a function in connection with a gaming machine at any time.
- As to 1b, it should be noted that in the Commission-s view the relevant provision of the Act applies to any function performed in connection with a gaming machine. This includes servicing or cleaning such a machine.
- Accordingly, licensees should have and put into effect policies and procedures designed to ensure that:
- children and young persons are never asked to perform tasks within 1a or 1b, above; and
- all staff, including those who are children or young persons themselves, are instructed about the laws relating to access to gambling by children and young persons.
- Licensees should consider adopting a policy that:
- children and young persons are not employed to carry out any work in an adult-only area of family entertainment licensed premises at a time when any gambling is taking place; and
- gaming machines sited in adult-only areas are turned off if children and young persons are working on the premises outside the hours when the premises are open for business.
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1856 | 3.6.7 - Remote | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-7-remote | Applies to:
All remote licences, except remote lottery, remote pool betting, remote gaming machine technical, remote gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence to employ them to provide facilities for gambling.
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1857 | 3.6.8 - Remote pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-6-8-remote-pool-betting | Applies to:
All remote pool betting licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees who employ children (under-16-year-olds) and young persons (those aged 16 and 17) should be aware that it is an offence:
1. to employ children to provide facilities for gambling on connection with football pools; and
2. otherwise to employ children and young people to provide facilities for gambling.
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1858 | 3.8.1 - Money-lending – casinos | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos | Applies to:
All non-remote casino licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should take steps to prevent systematic or organised money lending between customers on their premises.
2. While the nature of those steps will depend to some extent on the layout and size of the premises, they should cover matters such as:
- systems for monitoring for such activity;
- instructions to staff concerning what they should do if they spot what they believe to be significant money lending and to managers about the ways in which they should handle and act on any such lending; and
- excluding from the premises, either temporarily or permanently as appropriate, any person whom the evidence suggests has become involved in organised or systematic money lending.
- There should be appropriate arrangements in place to cover any cases where it appears that the lending may be commercial in nature or may involve money laundering. In the latter case, the requirements in respect of reporting suspicious transactions must be followed. In all cases where the operator encounters systematic or organised money lending, a report should be made to the Commission. [1](#381-1)
## References
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1859 | 3.8.1 - Money-lending – casinos | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos | 1 These matters are to be reported to us online via our [‘eServices-](/service/operator-eservices) digital service on our website.
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1860 | 3.8.2 - Money-lending – other than casinos | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-8-2-money-lending-other-than-casinos | Applies to:
All non-remote bingo, general betting, adult gaming centre, family entertainment centre and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should seek to prevent systematic or organised money lending between customers on their premises. As a minimum, they should have arrangements in place to ensure staff are requested to report any instances of substantial money lending when they become aware of them.
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1861 | 3.9.1 - Identification of individual customers - remote | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-9-1-identification-of-individual-customers-remote | Applies to:
All remote licences (including ancillary remote betting licences) except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to identify separate accounts which are held by the same individual.
2. Where licensees allow customers to hold more than one account with them, the licensee must have and put into effect procedures which enable them to relate each of a customer-s such accounts to each of the others and ensure that:
- if a customer opts to self-exclude they are effectively excluded from all gambling with the licensee unless they make it clear that their request relates only to some forms of gambling or gambling using only some of the accounts they hold with the licensee;
- all of a customer-s accounts are monitored and decisions that trigger customer interaction are based on the observed behaviour and transactions across all the accounts;
- where credit is offered or allowed the maximum credit limit is applied on an aggregate basis across all accounts; and
- individual financial limits can be implemented across all of a customer-s accounts.
- Licensees which are companies or other bodies corporate must take all reasonable steps to comply with the above provision as if reference to a customer holding more than one account with them included a reference to a customer holding one or more accounts with them and one or more accounts with a group company.
- A company is a ‘group company- in relation to a licensee if it is the holding company of, subsidiary of, or shares a common holding company with, the licensee. For these purposes ‘holding company- and ‘subsidiary- have the meanings ascribed to them by section 1159 of the Companies Act 2006 or any statutory modification or re-enactment thereof.
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1862 | 4.1.1 - Fair terms | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-1-1-fair-terms | Applies to:
All licences, except gaming machine technical and gambling software licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must be able to provide evidence to the Commission, if required, showing how they satisfied themselves that their terms are not unfair.
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1863 | 4.2.2 - Display of rules - bingo | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-2-bingo | Applies to:
All non-remote bingo licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. In complying with any condition on a bingo premises licence or a 2005 Act large casino premises licence requiring the display of rules about gaming, licensees must ensure that the following are included:
1. rules about each variant of bingo made available; and
2. rules about any prize gaming made available.
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1864 | 4.2.3 - Display of rules – remote SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-3-remote-sr-code | Applies to:
All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must make the following available to customers:
1. a player-s guide to each gambling opportunity (bet, game or lottery) made available by the operator; and
2. such additional information relating to the available gambling as the Commission shall from time to time publish to licensees: the current requirements are set out in the Commission-s Remote gambling and software technical standards.
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1865 | 4.2.4 - Remote ordinary code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-4-remote-ordinary-code | Applies to:
All remote licences (including ancillary remote betting licences), except gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Where practicable, the player-s guide and additional information referred to in the social responsibility code 4.2.3 should be made available through the medium in which the remote gambling is to be conducted. Where that is not practicable, licensees should either:
1. send a copy of the guide and required additional information by post, fax or email; or
2. make these available to the customer in another medium to which he has access.
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1866 | 4.2.5 - Supervision of games | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-5-supervision-of-games | Applies to:
All non-remote casino licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures designed to ensure that proper supervision of gaming at tables is carried out by supervisors, pit bosses and croupiers in order to ensure the integrity of the gaming is not compromised. Such policies and procedures must take into account, but need not be limited by, any mandatory premises licence conditions relating to the layout of premises.
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1867 | 4.2.6 - Display of rules – betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-6-display-of-rules-betting | Applies to:
All general betting and betting intermediary licences, except remote betting intermediary (trading rooms only) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must set out within the full rules that they make available, the core elements for the acceptance and settlement of bets. These rules must cover:
- the circumstances under which the operator will void a bet;
- treatment of errors, late bets and related contingencies;
- availability of odds for any ante-post, early show or starting price betting, and treatment of place, forecast bets etc;
- treatment of withdrawals, non-runners, and reformed markets;
- maximum payout limiting liability for a specific betting product or generally;
- any charges made to customers for the use of betting services or products, and how these are calculated (including deductions from winnings for commission, or in respect of withdrawn horses etc);
- means or medium by which the outcome of an event will be determined;
- the rules for the event itself to be specified (eg horserace bets only to be accepted; where the racing is subject to British Horseracing Authority rules);
- where bets are accepted on ‘pari-mutuel- terms; and
- any special arrangements for settling bets on ‘coupled- horses.
- Where special rules have been agreed in relation to a particular bet these must not be overridden by any conflicting rules or subsequent rule changes.
- Licensees must issue a betting slip or an electronic acknowledgement (other than in the case of telephone betting) for each transaction which includes information as to the operator-s name and contact details, and words equivalent to ‘Bets are accepted in accordance with the operator-s rules-.
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1868 | 4.2.7 - On-course betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-7-on-course-betting | Applies to:
All non-remote general betting licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. When providing facilities for betting on-course, licensees must display on their ‘joints- in an intelligible format:
- any rules that differ from the relevant racecourse rules on betting, such as Tattersalls- ‘Rules on Betting- [1](#427-1) ;
- any types of unorthodox bets accepted (such as forecast betting, betting without the favourite, distance betting etc);
- whether win-only or each way bets are accepted;
- any concessions or bonuses offered;
- all of the runners and the odds available to the public;
- the operator-s trading name;
- the minimum bet accepted; and
- any applicable maximum payout.
- Licensees operating within the ring at horserace tracks [2](#427-2) must issue customers with a betting slip or ticket for each transaction accepted. Betting slips or tickets must include the following information:
- operator-s name and contact details;
- race day name or code, date and race number;
- name and/or number of the selection;
- the stake, odds and potential return or whether the bet will be settled according to Starting Price; and
- the type of bet.
- Any special rules which have been agreed in relation to a particular bet must not be overridden by any conflicting rules or subsequent rule changes.
## References
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1869 | 4.2.7 - On-course betting | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-7-on-course-betting | 1 The references to Tattersalls- ‘Rules on Betting- reflect the current position and may need to be amended in future
2 Licensees operating under the provision of an occasional use notice (eg point-to-points) must ensure ledger systems are capable of providing the information listed here.
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1870 | 4.2.8 - Betting integrity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-8-betting-integrity | Applies to:
All betting operating licences, including betting intermediary, ancillary remote betting and remote betting intermediary (trading rooms only) licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Where licensees offer to accept bets, or facilitate the making or acceptance of bets between others, on the outcome of a sport regulated by a sport governing body for the time being included in Part 3 of Schedule 6 of the Act, they should take all reasonable steps to familiarise themselves with the rules applied by that body on betting, in particular betting by registered participants.
2. Licensees should ensure that a condition of their accepting bets is that for a bet to be valid, customers placing such bets must not be in breach of any rules on betting or misuse of inside information relevant to a sports governing body, other professional body of which they are a member, or their employers. Where a breach of these rules is identified, licensees should then take steps to void the bet.
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1871 | 4.2.9 - Display of rules – pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-9-display-of-rules-pool-betting | Applies to:
All pool betting licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees or any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act must publish their rules relevant to the following:
1. the deduction levels for overheads, taxes, profits etc, expressed as a percentage, from each available pool;
2. the rounding of winning dividends to a whole unit;
3. the procedure for when there is no winner of the pool, and the circumstances in which the pool is carried over; and
4. the period of time in which a winning bet may be claimed from the pool operator.
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1872 | 4.2.10 - Pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-2-10-pool-betting | Applies to:
All non-remote pool betting licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees or any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act, must only accept bets through equipment capable of communicating bets to a central recording system.
2. The equipment must supply the person placing the bet with a betting slip or ticket containing the following information:
1. the date on which the bet is made;
2. the amount of the stake;
3. the identity of the track, the number or time of the race and the pool in respect of which the bet is made;
4. the selection or selections or combination of selections as indicated; and
5. means of identifying the equipment recording the bet.
3. The central recording system must collect all bets made to each of the operator-s pools and all information required to calculate the winnings of each pool and be capable of storing this information for subsequent retrieval if required by the Commission.
4. Licensees and any person they authorise to offer pool betting on their behalf under authority of section 93 of the Act must:
1. provide a public display system within sight of all of the operator-s terminals capable of accepting pool bets situated on-course. The system must display the potential dividend returns in respect of win and place outcomes from each pool operated, and in at least one place the units staked on all types of combination bets offered. This information is to be updated whilst the pool market is open. Following conclusion of the event to which the pool relates, the total amount payable as winning dividends must be displayed as soon as practicable; and
2. display prominently the minimum stake that will be accepted as a bet.
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1873 | 4.3.2 - Marketing of all lotteries conducted under a single brand (branded lotteries) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded | Applies to:
All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Where a number of society lotteries are promoted under one brand (also known as a branded lottery [1](#432-1) ), whether with an ELM or not, licensees must ensure that it is clear to consumers (or potential consumers), which society lotteries are being promoted.
2. The requirement in (1) must be made clear to consumers within any marketing communications, advertisements, promotions or any information surrounding the draw, winners and beneficiaries; and through any ticket documentation.
## References
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1874 | 4.3.2 - Marketing of all lotteries conducted under a single brand (branded lotteries) | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded | 1 a scheme whereby multiple societies promote lotteries under a common brand name or image, either on rotation with other societies or as a regular occurrence for that single society.
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1875 | 4.3.3 - Lotteries – Information to consumers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers | Applies to:
All lottery operating licences issued to non-commercial societies, local authorities and external lottery managers
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must ensure that clear, transparent, and easily accessible information is made available to consumers to enable them to make an informed choice prior to participating in a lottery. This must include but is not restricted to details of how proceeds are used, the likelihood of winning a prize and how prizes are allocated.
2. Licensees must take into account the Commission-s guidance on [information to lottery players](/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes) .
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1876 | 5.1.1 - Rewards and bonuses – SR code | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-1-sr-code | Applies to:
All licences (including ancillary remote licences), except gaming machine technical and gambling software licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. If a licensee makes available to any customer or potential customer any incentive or reward scheme or other arrangement under which the customer may receive money, goods, services or any other advantage (including the discharge in whole or in part of any liability of his) (‘the benefit-) the scheme must be designed to operate, and be operated, in such a way that:
- the circumstances in which, and conditions subject to which, the benefit is available are clearly set out and readily accessible to the customers to whom it is offered;
- neither the receipt nor the value or amount of the benefit is:
1. dependent on the customer gambling for a pre-determined length of time or with a pre-determined frequency; or
2. altered or increased if the qualifying activity or spend is reached within a shorter time than the whole period over which the benefit is offered.- if the value of the benefit increases with the amount the customer spends it does so at a rate no greater than that at which the amount spent increases; and further that:
- if the benefit comprises free or subsidised travel or accommodation which facilitates the customer-s attendance at particular licensed premises the terms on which it is offered are not directly related to the level of the customer-s prospective gambling.
- If a licensee makes available incentives or reward schemes for customers, designated by the licensee as ‘high value, ‘VIP- or equivalent, they must be offered in a manner which is consistent with the licensing objectives.
Licensees must take into account the Commission-s guidance on high value customer incentives.
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1877 | 5.1.2 - Proportionate rewards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-2-proportionate-rewards | Applies to:
All licences (including ancillary remote licences), except gaming machine technical and gambling software licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should only offer incentive or reward schemes in which the benefit available is proportionate to the type and level of customers- gambling.
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1878 | 5.1.3 - Alcoholic drinks | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-3-alcoholic-drinks | Applies to:
All non-remote bingo and casino licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. If licensees offer customers free or discounted alcoholic drinks for consumption on the premises they must do so on terms which do not in any way link the availability of such drinks to whether, or when, the customer begins, or continues, to gamble.
2. Licensees must not make unsolicited offers of free alcoholic drinks for immediate consumption by customers at a time when they are participating in gambling activities.
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1879 | 5.1.4 - Promotion by agents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-4-promotion-by-agents | Applies to:
All non-remote casino licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Where a licensee employs agents to promote its business (wherever that business is conducted), it must ensure that its agreement with any agent makes clear that the agent must not encourage players to play longer or wager more than the player might otherwise do. In particular, payments should not be directly dependent upon, nor directly calculated by reference to, the length of time for which, or frequency with which, the customer gambles. If the payment to the agent increases with the amount the customer spends it must do so at a rate no greater than that at which the amount spent increases.
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1880 | 5.1.5 - Mailing of lottery tickets | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-5-mailing-of-lottery-tickets | Applies to:
All lottery licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1 With a view to minimising the risk of fraud, licensees who are non-commercial societies or external lottery managers should adopt one or more of the following measures:
- prohibit the unsolicited mailing of tickets to non-members of the promoting society
- limit the value of tickets sent to any one address which is not that of a member of the promoting society to £20
- maintain records of tickets distributed and not returned.
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1881 | 5.1.8 - Compliance with industry advertising codes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-8-compliance-with-industry-advertising-codes | Applies to:
All licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should follow any relevant industry code on advertising, notably the Gambling Industry Code for Socially Responsible Advertising.
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1882 | 5.1.10 - Online marketing in proximity to information on responsible gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-10-online-marketing-in-proximity-to-information-on-responsible-gambling | Applies to:
All licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should ensure that no advertising or other marketing information, whether relating to specific offers or to gambling generally, appears on any primary web page/screen, or micro site that provides advice or information on responsible gambling
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1883 | 7.1.1 - Gambling staff – casinos | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-1-gambling-staff-casinos | Applies to:
All non-remote casino licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must have and put into effect policies and procedures to manage relationships between staff and customers, based on the principle that in carrying out their duties staff must not engage in any conduct which is, or could be, likely to prejudice the licensing objectives.
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1884 | 7.1.2 - Responsible gambling information for staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-2-responsible-gambling-information-for-staff | Applies to:
All licences, including betting ancillary remote licences, but not other ancillary remote licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must take all reasonable steps to ensure that staff involved in the provision of facilities for gambling are made aware of advice on socially responsible gambling and of where to get confidential advice should their gambling become hard to control.
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1885 | 7.1.3 - Gambling staff and irregular betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/7-1-3-gambling-staff-and-irregular-betting | Applies to:
All betting operating licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should have employment policies that: • require employees to report any indicators of irregular and/or suspicious betting to their employer; and • prohibit their employees from using information related to irregular and/or suspicious betting for the purpose of placing their own wagers, either with their employer or with other operators.
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1886 | 8.1.2 - Provision of information in respect of cheating | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating | Applies to:
All betting operating licences including betting intermediary, ancillary remote betting and remote betting intermediary (trading room only)
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. In considering their obligations under licence condition 15.1.2 licensees should in particular keep in mind the scope of the offence of cheating. The Commission would expect to be notified [1](#812-1) of any information a licensee has which causes them to know or suspect that there has been interference or attempted interference with:
1. an event which has taken or is taking place in Great Britain on which bets have been or are likely to be or to have been placed (whether in Great Britain or elsewhere); or
2. an event which has taken or is taking place outside Great Britain on which bets have been or are likely to be or to have been placed in Great Britain.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-reporting-suspicion-of) contained within this section.
>
>
## References
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1887 | 8.1.2 - Provision of information in respect of cheating | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating | 1 Information relating to sports betting integrity should be sent directly to the [Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/page/how-to-contact-the-sbiu) .
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1888 | 9.1.1 - Gaming machines in gambling premises – betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-1-gaming-machines-in-gambling-premises-betting | Applies to:
All non-remote general betting operating licences, except where betting is offered under a 2005 Act casino premises licence
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Gaming machines may be made available for use in licensed betting premises only where there are also substantive facilities for non-remote betting, provided in reliance on this licence, available in the premises.
2. Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.
3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing betting facilities.
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1889 | 9.1.2 - Bingo | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-2-bingo | Applies to:
All non-remote bingo operating licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Gaming machines may be made available for use in licensed bingo premises only where there are also substantive facilities for non-remote bingo, provided in reliance on this licence, available in the premises.
2. Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.
3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing bingo facilities.
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1890 | 9.1.3 - Casino | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/9-1-3-casino | Applies to:
All non-remote casino operating licences, except 2005 Act operating licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Gaming machines may be made available for use in licensed casino premises only where there are also substantive facilities for non-remote casino games and/or games of equal chance, provided in reliance on this licence, available in the premises.
22 Facilities for gambling must only be offered in a manner which provides for appropriate supervision of those facilities by staff at all times.
3. Licensees must ensure that the function along with the internal and/or external presentation of the premises are such that a customer can reasonably be expected to recognise that it is a premises licensed for the purposes of providing facilities for casino games and/or games of equal chance.
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1891 | 1. Personal licence conditions | 1. Suite of general conditions to be attached to personal licences under Section 75 of the Gambling Act 2005 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/3/1 | 1. [1. Personal licence conditions](/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions)
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1892 | Enforcement and Intelligence | Public register of regulatory actions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/enforcement | Search and view details of regulatory action we have taken against licensees.
[View register about public register of regulatory actions](/public-register/public-statements)
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1893 | Sports Betting Intelligence Unit (SBIU) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu | The SBIU is a unit within the Gambling Commission which deals with reports of betting-related corruption. It works closely with the betting industry, sport governing bodies, and the police to understand potential threats and help protect the integrity of sport and betting.
Evidence shows that corrupt sports betting in Great Britain has so far been limited to what appear to be isolated incidents. However, we recognise that there is no room for complacency.
We want betting customers to have confidence that bets placed with GB licensed gambling businesses are on markets that are fair and free from betting-related corruption.
[Next page
What does the SBIU do?](/licensees-and-businesses/guide/page/what-does-the-sbiu-do)
---
Last updated: 8 November 2021
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1894 | What does the SBIU do? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-does-the-sbiu-do | The SBIU collect information and develop intelligence about potentially corrupt betting activity involving sport. We receive information from a number of sources including reports from the betting industry about suspicious activity on betting markets, concerns from sport governing bodies or tip-offs from members of the public.
The SBIU is part of the [Sports Betting Integrity Forum (SBIF) (opens in a new tab)]( https://www.sbif.uk/about-us) – a national working group that aims to tackle the risk of match-fixing in the UK and protect the integrity of sports betting.
Given the global nature of match-fixing and sports betting, the SBIU also works closely with international partners such as Europol, Interpol, FIFA, UEFA and the IOC. The SBIU is the ‘intelligence hub- for the UK-s National Platform and is part of the Council of Europe-s [Network of National Platforms (opens in a new tab)](https://www.coe.int/en/web/sport/network-of-national-platforms-group-of-copenhagen- ) .
## Our focus is on potential criminal activity that has at least one of the following elements:
Where appropriate we will share specific information with other partners, (for example, bookmakers, sport governing bodies, overseas regulators, law enforcement agencies, etc) both nationally and internationally. In some cases, this information is used by these bodies in their investigations, for example a sport governing body investigating a breach of their sports rules or codes.
[Previous page
Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu) [Next page
Match-fixing: what do we do to prevent it?](/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it)
---
Last updated: 17 May 2021
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1895 | What does the SBIU do? | Our focus is on potential criminal activity that has at least one of the following elements: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-does-the-sbiu-do | * it relates to an event in Great Britain
* it involves parties (athletes, officials, participants, etc) based within Great Britain
* it involves betting activity that has taken place with a Gambling Commission licensed business
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1896 | Match-fixing: what do we do to prevent it? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it | Match-fixing (or ‘competition manipulation-) involves the deliberate manipulation of the outcome or specific elements of sporting events, typically for sporting or financial motivation.
The Gambling Commission-s [Sports Betting Intelligence Unit (SBIU)](/licensees-and-businesses/guide/sports-betting-intelligence-unit-sbiu) works closely with the betting industry, sport governing bodies and the police to understand potential threats and help protect the integrity of sport and betting.
The SBIU collect information and develop intelligence about potentially corrupt betting activity. Most of the reports we receive are related to sports betting, however we do occasionally receive alerts about novelty betting markets such as TV reality shows.
## We gather information from multiple sources, such as:
The SBIU determines the most effective course of action on a case-by-case basis, as per our [Betting Integrity Decision-Making Framework](#7idXWC0z9DPThoai2pQLdK) . This can lead to:
* further investigations being carried out by the Commission or the police
* information being passed to sports bodies to consider breaches of their rules and codes
* engagement with international stakeholders where appropriate.
## Files
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1897 | Match-fixing: what do we do to prevent it? | We gather information from multiple sources, such as: | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it | * reports from the betting industry about suspicious activity on betting markets
* concerns from sport governing bodies
* tip offs via the Commission-s confidential intelligence line.
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1898 | Match-fixing: what do we do to prevent it? | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/match-fixing-what-do-we-do-to-prevent-it | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Betting-integrity-decision-making-framework
application/pdf PDF 293.1 kB](//assets.ctfassets.net/j16ev64qyf6l/7idXWC0z9DPThoai2pQLdK/3ee8ef2d740b893c3c7361739874d768/Betting-integrity-decision-making-framework.pdf) [Previous page
What does the SBIU do?](/licensees-and-businesses/guide/page/what-does-the-sbiu-do) [Next page
What powers do the Gambling Commission have?](/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have)
---
Last updated: 25 May 2021
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1899 | What powers do the Gambling Commission have? | The Gambling Act 2005 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have | The Commission can investigate and bring prosecutions regarding criminal offences under [Section 42 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/42) . If convicted, a person could face up to two years in jail plus a fine.
Section 30 and Schedule 6 (Part 3) of the Gambling Act supports the exchange of information between the Commission and sport governing bodies, which further protects the integrity of sport and sports betting.
The Commission can also securely exchange information with the police, which is important as match-fixing can also involve criminal offences such as bribery and fraud, which the Commission does not have statutory powers to investigate.
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1900 | What powers do the Gambling Commission have? | The LCCP | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/what-powers-does-the-gambling-commission-have | [LCCP condition 15.1.2](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences) includes conditions that urge betting operators to report suspicious betting activity to both the Commission and to sport governing bodies.
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