tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
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⌀ | tweet_created
stringlengths 25
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stringlengths 1
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⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,846,990,076,387,300 |
negative
| 1 |
Customer Service Issue
| 0.6839 |
American
| null |
AminahAMajeed
| null | 0 |
@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back
| null |
2015-02-23 05:11:24 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,846,963,350,454,300 |
negative
| 1 |
Customer Service Issue
| 0.3487 |
American
| null |
HaileyUrban
| null | 0 |
@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
| null |
2015-02-23 05:11:17 -0800
| null |
Alaska
|
569,846,882,291,159,040 |
positive
| 0.6588 | null | 0 |
American
| null |
Flora_Lola_NYC
| null | 0 |
@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.
| null |
2015-02-23 05:10:58 -0800
| null |
Eastern Time (US & Canada)
|
569,846,545,715,228,700 |
neutral
| 0.6436 | null | 0 |
American
| null |
jono_1984
| null | 0 |
@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?
| null |
2015-02-23 05:09:38 -0800
|
Hertfordshire & London
|
London
|
569,846,356,409,339,900 |
positive
| 1 | null | null |
American
| null |
LisaMitchL
| null | 0 |
@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.
| null |
2015-02-23 05:08:53 -0800
|
Indianapolis
|
Eastern Time (US & Canada)
|
569,846,302,663,688,200 |
negative
| 1 |
Customer Service Issue
| 0.6834 |
American
| null |
HaileyUrban
| null | 0 |
@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for
| null |
2015-02-23 05:08:40 -0800
| null |
Alaska
|
569,846,045,892,608,000 |
negative
| 1 |
Customer Service Issue
| 0.6414 |
American
| null |
stephenmartino
| null | 0 |
@AmericanAir If you care, could you have someone call me to explain what is going on.
| null |
2015-02-23 05:07:39 -0800
|
Baltimore, Maryland
|
Central Time (US & Canada)
|
569,846,023,553,720,300 |
negative
| 1 |
Customer Service Issue
| 0.6681 |
American
| null |
SFaldon_Sports
| null | 0 |
Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!
| null |
2015-02-23 05:07:33 -0800
|
Fort Smith, Ark.
|
Central Time (US & Canada)
|
569,845,438,494,457,860 |
negative
| 1 |
Cancelled Flight
| 1 |
American
| null |
HaileyUrban
| null | 0 |
@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted
| null |
2015-02-23 05:05:14 -0800
| null |
Alaska
|
569,845,041,440,677,900 |
negative
| 1 |
Cancelled Flight
| 1 |
American
| null |
CPalcisco
| null | 0 |
@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.
| null |
2015-02-23 05:03:39 -0800
| null | null |
569,844,812,783,996,900 |
negative
| 1 |
Customer Service Issue
| 0.6894 |
American
| null |
HaileyUrban
| null | 0 |
@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
| null |
2015-02-23 05:02:45 -0800
| null |
Alaska
|
569,844,379,176,853,500 |
negative
| 1 |
Cancelled Flight
| 1 |
American
| null |
HaileyUrban
| null | 0 |
@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put
| null |
2015-02-23 05:01:01 -0800
| null |
Alaska
|
569,844,262,461,972,500 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
C2Next
| null | 0 |
@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?
| null |
2015-02-23 05:00:34 -0800
|
St. Louis, Mo
|
Central Time (US & Canada)
|
569,844,251,426,730,000 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
chermc56
| null | 0 |
@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool
|
[42.205996, -83.35487329]
|
2015-02-23 05:00:31 -0800
|
ÜT: 42.63352,-83.624194
|
Central Time (US & Canada)
|
569,844,044,693,577,700 |
neutral
| 0.6549 | null | 0 |
American
| null |
bradleywilson09
| null | 0 |
@AmericanAir @SouthwestAir — Y'all will like this one. http://t.co/hF8aJZ4ffl
| null |
2015-02-23 04:59:42 -0800
|
Wichita Falls, Texas
| null |
569,844,028,365,275,140 |
negative
| 1 |
Lost Luggage
| 1 |
American
| null |
LeslieWolfson
| null | 0 |
@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
| null |
2015-02-23 04:59:38 -0800
|
Miami Beach
|
Central Time (US & Canada)
|
569,843,745,157,451,800 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
EaglesJade
| null | 0 |
@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
| null |
2015-02-23 04:58:30 -0800
| null | null |
569,843,488,969,371,650 |
negative
| 0.6732 |
Customer Service Issue
| 0.3405 |
American
| null |
nicoeats
| null | 0 |
@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.
| null |
2015-02-23 04:57:29 -0800
|
Tokyo, Japan
|
Eastern Time (US & Canada)
|
569,843,485,911,560,200 |
negative
| 1 |
Customer Service Issue
| 0.6627 |
American
| null |
mwangbickler
| null | 2 |
“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad.
|
[47.62581201, -122.3501506]
|
2015-02-23 04:57:28 -0800
|
Napa, CA
|
Pacific Time (US & Canada)
|
569,843,359,029,850,100 |
negative
| 1 |
Customer Service Issue
| 0.6364 |
American
| null |
melaine_cre
| null | 0 |
@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left
| null |
2015-02-23 04:56:58 -0800
|
Saint Maur des Fossés
|
Paris
|
569,843,331,930,263,550 |
negative
| 1 |
Customer Service Issue
| 0.6708 |
American
| null |
wordnerd153
| null | 0 |
@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
| null |
2015-02-23 04:56:52 -0800
|
Bellevue, WA
| null |
569,842,929,860,263,940 |
negative
| 1 |
Customer Service Issue
| 0.6531 |
American
| null |
teague_ryan
| null | 0 |
@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW
| null |
2015-02-23 04:55:16 -0800
|
Southern California
| null |
569,842,758,967,386,100 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
flemmingerin
| null | 0 |
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
| null |
2015-02-23 04:54:35 -0800
|
San Diego
| null |
569,842,295,387,791,360 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
rpstranslations
| null | 0 |
@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
| null |
2015-02-23 04:52:45 -0800
|
Chicago, IL
| null |
569,842,067,544,805,400 |
neutral
| 0.3512 | null | 0 |
American
| null |
flyneverdies
| null | 0 |
@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...
| null |
2015-02-23 04:51:50 -0800
|
cali bound
|
Central Time (US & Canada)
|
569,841,575,737,499,650 |
positive
| 1 | null | null |
American
| null |
TheTimSales
| null | 0 |
@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!
| null |
2015-02-23 04:49:53 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,841,476,240,166,900 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
rac22582
| null | 0 |
@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
| null |
2015-02-23 04:49:29 -0800
| null |
America/Chicago
|
569,841,254,655,270,900 |
negative
| 0.655 |
Flight Booking Problems
| 0.3352 |
American
| null |
Active_Aly
| null | 0 |
@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.
|
[25.8058716, -80.1255332]
|
2015-02-23 04:48:36 -0800
|
London, England
|
Eastern Time (US & Canada)
|
569,841,119,783,202,800 |
negative
| 1 |
Customer Service Issue
| 0.698 |
American
| null |
jaimehag
| null | 0 |
@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?
| null |
2015-02-23 04:48:04 -0800
|
New York, NY
|
Atlantic Time (Canada)
|
569,840,848,764,059,650 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
RMauldin
| null | 1 |
.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
| null |
2015-02-23 04:47:00 -0800
|
Texas
| null |
569,839,807,787,958,300 |
negative
| 1 |
longlines
| 0.6798 |
American
| null |
unclesahm
| null | 0 |
@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.
| null |
2015-02-23 04:42:51 -0800
|
LA via NY via SP
|
Pacific Time (US & Canada)
|
569,839,377,104,285,700 |
negative
| 1 |
Customer Service Issue
| 0.664 |
American
| null |
ih8ms
| null | 0 |
@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
| null |
2015-02-23 04:41:09 -0800
| null | null |
569,839,216,512,917,500 |
negative
| 1 |
Customer Service Issue
| 0.6707 |
American
| null |
thelyandre
| null | 0 |
@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
| null |
2015-02-23 04:40:30 -0800
|
Brooklyn, NY
| null |
569,839,118,093,398,000 |
neutral
| 0.6815 | null | null |
American
| null |
ThatsKathalina
| null | 0 |
@AmericanAir .. UMM hello?
|
[27.69523415, -97.34856142]
|
2015-02-23 04:40:07 -0800
| null |
Eastern Time (US & Canada)
|
569,838,878,049,345,540 |
neutral
| 1 | null | null |
American
| null |
McKennon
| null | 0 |
@AmericanAir QSVGRU when would the next flight arrive?
| null |
2015-02-23 04:39:10 -0800
| null |
Atlantic Time (Canada)
|
569,838,834,810,093,600 |
negative
| 1 |
Customer Service Issue
| 0.6615 |
American
| null |
TomGasparetti
| null | 0 |
@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether
| null |
2015-02-23 04:38:59 -0800
| null | null |
569,838,589,879,685,100 |
negative
| 1 |
Damaged Luggage
| 0.5193 |
American
| null |
bartellpeter
| null | 0 |
@AmericanAir how do I see your report team?
| null |
2015-02-23 04:38:01 -0800
| null | null |
569,838,466,697,175,040 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
thelyandre
| null | 0 |
@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines
| null |
2015-02-23 04:37:32 -0800
|
Brooklyn, NY
| null |
569,838,141,273,559,040 |
negative
| 1 |
Lost Luggage
| 0.6715 |
American
| null |
mjsorci
| null | 0 |
@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have "grounded" me today #painandsuffering
| null |
2015-02-23 04:36:14 -0800
| null | null |
569,837,686,367,744,000 |
negative
| 0.6678 |
Customer Service Issue
| 0.3518 |
American
| null |
Precious_Here
| null | 0 |
@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.
| null |
2015-02-23 04:34:26 -0800
|
Indianapolis
|
Central Time (US & Canada)
|
569,837,685,428,359,200 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
thelyandre
| null | 0 |
@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
| null |
2015-02-23 04:34:25 -0800
|
Brooklyn, NY
| null |
569,837,650,984,751,100 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
MurphyJulie
| null | 0 |
@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
| null |
2015-02-23 04:34:17 -0800
| null | null |
569,837,381,261,533,200 |
negative
| 1 |
Late Flight
| 0.362 |
American
| null |
mjsorci
| null | 0 |
@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u
| null |
2015-02-23 04:33:13 -0800
| null | null |
569,837,191,540,551,700 |
negative
| 1 |
Customer Service Issue
| 0.6824 |
American
| null |
Precious_Here
| null | 0 |
@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer
| null |
2015-02-23 04:32:28 -0800
|
Indianapolis
|
Central Time (US & Canada)
|
569,837,152,332,333,060 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
thelyandre
| null | 0 |
@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.
| null |
2015-02-23 04:32:18 -0800
|
Brooklyn, NY
| null |
569,836,467,876,470,800 |
negative
| 1 |
Can't Tell
| 1 |
American
| null |
thelyandre
| null | 0 |
@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
| null |
2015-02-23 04:29:35 -0800
|
Brooklyn, NY
| null |
569,836,433,931,808,800 |
negative
| 1 |
Lost Luggage
| 0.3538 |
American
| null |
JoshSeefried
| null | 0 |
@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.
| null |
2015-02-23 04:29:27 -0800
| null |
Central Time (US & Canada)
|
569,835,918,955,143,200 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
bugmeyer
| null | 1 |
@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.
| null |
2015-02-23 04:27:24 -0800
|
Chicago, IL
|
Eastern Time (US & Canada)
|
569,835,766,416,867,300 |
negative
| 1 |
Lost Luggage
| 0.6627 |
American
| null |
LeslieWolfson
| null | 0 |
@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help
| null |
2015-02-23 04:26:48 -0800
|
Miami Beach
|
Central Time (US & Canada)
|
569,835,751,275,434,000 |
negative
| 1 |
Customer Service Issue
| 0.6516 |
American
| null |
coreyteague
| null | 0 |
@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back
| null |
2015-02-23 04:26:44 -0800
|
Southern California
|
Pacific Time (US & Canada)
|
569,835,641,514,692,600 |
negative
| 1 |
Customer Service Issue
| 0.6733 |
American
| null |
lightworx78
| null | 0 |
@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?
| null |
2015-02-23 04:26:18 -0800
|
A tiny place in the universe
|
Arizona
|
569,835,167,944,020,000 |
negative
| 1 |
Lost Luggage
| 0.6812 |
American
| null |
Eleonora7
| null | 0 |
@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.
| null |
2015-02-23 04:24:25 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,834,060,043,780,100 |
positive
| 1 | null | null |
American
| null |
cofc98grad
| null | 0 |
@AmericanAir thank you!
| null |
2015-02-23 04:20:01 -0800
| null | null |
569,832,860,795,985,900 |
positive
| 1 | null | null |
American
| null |
Gamerguy212
| null | 0 |
@AmericanAir I Love American Airlines :D
| null |
2015-02-23 04:15:15 -0800
|
New York City
|
Eastern Time (US & Canada)
|
569,832,733,226,111,000 |
negative
| 1 |
Customer Service Issue
| 0.6283 |
American
| null |
mas90guru
| null | 0 |
@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are "dead air".
| null |
2015-02-23 04:14:45 -0800
|
Glastonbury, CT
|
Eastern Time (US & Canada)
|
569,832,383,991,525,400 |
negative
| 1 |
Cancelled Flight
| 0.6422 |
American
| null |
ThatsKathalina
| null | 0 |
@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call
|
[27.69540747, -97.34836874]
|
2015-02-23 04:13:21 -0800
| null |
Eastern Time (US & Canada)
|
569,832,363,527,708,700 |
positive
| 0.6623 | null | 0 |
American
| null |
TheMightyGarn
| null | 0 |
@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
| null |
2015-02-23 04:13:17 -0800
|
Chicago, IL
|
Central Time (US & Canada)
|
569,832,053,241,450,500 |
negative
| 1 |
Customer Service Issue
| 0.6648 |
American
| null |
RLDelahunty
| null | 0 |
@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?
|
[51.44275382, -0.13962939]
|
2015-02-23 04:12:03 -0800
|
London
| null |
569,831,634,817,708,000 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
hale36
| null | 0 |
@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated
| null |
2015-02-23 04:10:23 -0800
| null | null |
569,831,418,412,429,300 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
farfalla818
| null | 0 |
@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!
| null |
2015-02-23 04:09:31 -0800
|
Plano, Texas
| null |
569,831,393,682,976,800 |
neutral
| 0.6872 | null | 0 |
American
| null |
hale36
| null | 0 |
@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no
| null |
2015-02-23 04:09:25 -0800
| null | null |
569,830,532,516,868,100 |
negative
| 1 |
longlines
| 1 |
American
| null |
sweet8mel
| null | 0 |
@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside
| null |
2015-02-23 04:06:00 -0800
| null | null |
569,830,322,357,084,160 |
negative
| 1 |
Lost Luggage
| 1 |
American
| null |
Tmonkk
| null | 0 |
@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.
| null |
2015-02-23 04:05:10 -0800
| null |
Eastern Time (US & Canada)
|
569,830,069,746,712,600 |
negative
| 1 |
Flight Attendant Complaints
| 1 |
American
| null |
Peakway3
| null | 0 |
@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff
| null |
2015-02-23 04:04:10 -0800
|
North Carolina
| null |
569,829,960,178,905,100 |
negative
| 1 |
Late Flight
| 0.6679 |
American
| null |
sweet8mel
| null | 0 |
@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi
| null |
2015-02-23 04:03:44 -0800
| null | null |
569,829,233,423,360,000 |
neutral
| 0.6849 | null | 0 |
American
| null |
ThatsKathalina
| null | 0 |
@AmericanAir , CHECK DM PLEASE!
| null |
2015-02-23 04:00:50 -0800
| null |
Eastern Time (US & Canada)
|
569,828,817,960,869,900 |
neutral
| 0.6452 | null | null |
American
| null |
superkash
| null | 0 |
@AmericanAir got a callback at 1 am, took care of it. thanks.
| null |
2015-02-23 03:59:11 -0800
|
chapel hill, nc
|
Eastern Time (US & Canada)
|
569,828,681,297,870,850 |
negative
| 1 |
Customer Service Issue
| 0.6673 |
American
| null |
traceymalone
| null | 0 |
@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
| null |
2015-02-23 03:58:39 -0800
|
chicago, il
|
Indiana (East)
|
569,827,699,243,544,600 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
BloomBuzz
| null | 0 |
@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
| null |
2015-02-23 03:54:45 -0800
|
Amityville, NY
| null |
569,827,608,193,585,150 |
negative
| 1 |
Cancelled Flight
| 1 |
American
| null |
justinvanbogart
| null | 0 |
@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop
| null |
2015-02-23 03:54:23 -0800
|
Charleston, SC
|
Eastern Time (US & Canada)
|
569,827,602,589,835,260 |
negative
| 1 |
Cancelled Flight
| 0.6315 |
American
| null |
farfalla818
| null | 0 |
@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!
| null |
2015-02-23 03:54:21 -0800
|
Plano, Texas
| null |
569,826,633,152,110,600 |
negative
| 1 |
Customer Service Issue
| 0.6834 |
American
| null |
Right_vs_Wrong
| null | 0 |
@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ
| null |
2015-02-23 03:50:30 -0800
|
London, UK
|
London
|
569,826,452,633,313,300 |
positive
| 1 | null | null |
American
| null |
droqen
| null | 0 |
@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!
| null |
2015-02-23 03:49:47 -0800
| null |
Eastern Time (US & Canada)
|
569,825,634,295,230,460 |
negative
| 0.6543 |
Customer Service Issue
| 0.6543 |
American
| null |
farfalla818
| null | 0 |
@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???
| null |
2015-02-23 03:46:32 -0800
|
Plano, Texas
| null |
569,823,770,308,939,800 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
nickey_y
| null | 0 |
@AmericanAir i tried all day. Have been disconnected due to "heavy call volume."
| null |
2015-02-23 03:39:08 -0800
| null | null |
569,823,600,837,947,400 |
neutral
| 1 | null | null |
American
| null |
zozo24dad
| null | 0 |
@AmericanAir is flight 2413 to LA delayed?
| null |
2015-02-23 03:38:27 -0800
| null |
Eastern Time (US & Canada)
|
569,822,277,145,133,060 |
positive
| 1 | null | null |
American
| null |
CGNewell
| null | 0 |
@AmericanAir Thanks :-) Good to be back safely. See you again soon!
|
[40.62967208, -73.90433402]
|
2015-02-23 03:33:12 -0800
| null | null |
569,822,102,062,309,400 |
negative
| 0.6372 |
Late Flight
| 0.6372 |
American
| null |
RyanBarrell
| null | 0 |
@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow
| null |
2015-02-23 03:32:30 -0800
|
London
|
London
|
569,821,659,097,477,100 |
negative
| 1 |
Cancelled Flight
| 1 |
American
| null |
harshdouble
| null | 0 |
@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview
| null |
2015-02-23 03:30:44 -0800
| null | null |
569,821,519,116,955,650 |
neutral
| 0.6591 | null | 0 |
American
| null |
melaine_cre
| null | 0 |
@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ?
| null |
2015-02-23 03:30:11 -0800
|
Saint Maur des Fossés
|
Paris
|
569,821,309,137,514,500 |
neutral
| 1 | null | null |
American
| null |
TheSmartraveler
| null | 0 |
@AmericanAir When did they start to sell water @AdmiralsClub ?
|
[25.79729334, -80.28082058]
|
2015-02-23 03:29:21 -0800
|
Los Angeles, CA
| null |
569,821,145,697,890,300 |
negative
| 1 |
Customer Service Issue
| 0.6459 |
American
| null |
harshdouble
| null | 0 |
@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
| null |
2015-02-23 03:28:42 -0800
| null | null |
569,820,671,234,060,300 |
negative
| 0.6336 |
Cancelled Flight
| 0.6336 |
American
| null |
urduckcommander
| null | 0 |
@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
| null |
2015-02-23 03:26:49 -0800
| null |
Quito
|
569,820,619,682,009,100 |
neutral
| 1 | null | null |
American
| null |
jono_1984
| null | 0 |
@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.
| null |
2015-02-23 03:26:37 -0800
|
Hertfordshire & London
|
London
|
569,818,697,113,702,400 |
negative
| 1 |
Flight Booking Problems
| 0.6775 |
American
| null |
atuitel
| null | 0 |
@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!
| null |
2015-02-23 03:18:58 -0800
|
Michigan
|
Eastern Time (US & Canada)
|
569,818,507,891,871,740 |
negative
| 1 |
Can't Tell
| 0.3521 |
American
| null |
reallygilly3
| null | 0 |
@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
| null |
2015-02-23 03:18:13 -0800
|
Everywhere
|
Eastern Time (US & Canada)
|
569,818,121,302,896,640 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
BiancaFernet
| null | 0 |
@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
| null |
2015-02-23 03:16:41 -0800
| null | null |
569,817,817,522,044,900 |
negative
| 1 |
Cancelled Flight
| 1 |
American
| null |
JonGroom90
| null | 1 |
@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.
| null |
2015-02-23 03:15:29 -0800
|
Bexleyheath
|
Amsterdam
|
569,817,471,940,587,500 |
negative
| 0.6372 |
Late Flight
| 0.3293 |
American
| null |
mcm0018
| null | 0 |
@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...
| null |
2015-02-23 03:14:06 -0800
| null | null |
569,817,130,801,221,600 |
negative
| 1 |
Late Flight
| 1 |
American
| null |
DanJWillis
| null | 0 |
@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️
| null |
2015-02-23 03:12:45 -0800
|
my top secret gaming facility
|
Casablanca
|
569,816,739,699,150,850 |
negative
| 1 |
Late Flight
| 0.6955 |
American
| null |
erina_jones
| null | 0 |
@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
| null |
2015-02-23 03:11:12 -0800
|
London
| null |
569,815,545,077,501,950 |
negative
| 1 |
Late Flight
| 0.6649 |
American
| null |
ProConPartners
| null | 0 |
@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
| null |
2015-02-23 03:06:27 -0800
|
UK
| null |
569,815,422,675,124,200 |
negative
| 1 |
Lost Luggage
| 1 |
American
| null |
Samfrancis6209
| null | 0 |
@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.
| null |
2015-02-23 03:05:58 -0800
| null |
Amsterdam
|
569,814,855,349,346,300 |
positive
| 1 | null | null |
American
| null |
TimMoore
| null | 0 |
@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)
| null |
2015-02-23 03:03:42 -0800
|
New York | Hong Kong
|
Eastern Time (US & Canada)
|
569,811,470,797,676,540 |
negative
| 1 |
Late Flight
| 1 |
American
| null |
icarolinaperin
| null | 0 |
@AmericanAir 953 our fligth Somthing to talk about this?
| null |
2015-02-23 02:50:15 -0800
|
Buenos Aires
|
Buenos Aires
|
569,811,246,096,064,500 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
flyneverdies
| null | 0 |
@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
| null |
2015-02-23 02:49:22 -0800
|
cali bound
|
Central Time (US & Canada)
|
569,811,225,770,479,600 |
negative
| 1 |
Customer Service Issue
| 1 |
American
| null |
urduckcommander
| null | 0 |
@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all
| null |
2015-02-23 02:49:17 -0800
| null |
Quito
|
569,810,928,449,003,500 |
negative
| 0.6672 |
Can't Tell
| 0.3498 |
American
| null |
lindseyjerin
| null | 0 |
@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.
| null |
2015-02-23 02:48:06 -0800
|
Alexandria, VA
|
Quito
|
569,806,083,981,758,460 |
positive
| 0.6702 | null | 0 |
American
| null |
SimonWallner
| null | 0 |
@AmericanAir thanks. They did not charge anything in the end so all is good.
| null |
2015-02-23 02:28:51 -0800
|
Vienna, Austria
|
Vienna
|
569,806,030,584,057,860 |
positive
| 1 | null | null |
American
| null |
trappermartin
| null | 0 |
@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day!
| null |
2015-02-23 02:28:38 -0800
|
Rockville, MD
|
Quito
|
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