tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,893,716,711,747,600
|
neutral
| 1
| null | null |
American
| null |
peterfransson
| null | 0
|
@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.
| null |
2015-02-23 08:17:04 -0800
|
Inter/Outer-Continental U.S.
|
Eastern Time (US & Canada)
|
569,893,516,609,847,300
|
negative
| 1
|
Late Flight
| 0.3667
|
American
| null |
ikeNball
| null | 0
|
@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.
|
[33.43064352, -112.04521474]
|
2015-02-23 08:16:17 -0800
|
Memphis, TN
|
Central Time (US & Canada)
|
569,893,140,066,213,900
|
negative
| 1
|
Customer Service Issue
| 0.6753
|
American
| null |
elisakathleen
| null | 0
|
@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution
| null |
2015-02-23 08:14:47 -0800
|
Boston, MA
| null |
569,893,064,342,437,900
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
janetmcq
| null | 0
|
@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
| null |
2015-02-23 08:14:29 -0800
|
Memphis, TN
|
Central Time (US & Canada)
|
569,892,686,624,198,660
|
negative
| 1
|
Cancelled Flight
| 0.666
|
American
| null |
takingthekids
| null | 0
|
@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
|
[37.93712278, -107.81800496]
|
2015-02-23 08:12:59 -0800
|
New England
|
Quito
|
569,892,670,367,256,600
|
positive
| 1
| null | null |
American
| null |
1JENSABA
| null | 0
|
@AmericanAir thank you for responding rather quickly btw
| null |
2015-02-23 08:12:55 -0800
|
Chicago,IL
|
Central Time (US & Canada)
|
569,892,434,592,669,700
|
neutral
| 0.6958
| null | 0
|
American
| null |
elisakathleen
| null | 0
|
@AmericanAir the saga continues..
| null |
2015-02-23 08:11:59 -0800
|
Boston, MA
| null |
569,892,361,691,463,700
|
negative
| 1
|
Customer Service Issue
| 0.6782
|
American
| null |
elisakathleen
| null | 0
|
@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket
| null |
2015-02-23 08:11:41 -0800
|
Boston, MA
| null |
569,892,297,329,913,860
|
positive
| 0.6787
| null | null |
American
| null |
dkar84
| null | 0
|
@AmericanAir ok thank you!
| null |
2015-02-23 08:11:26 -0800
|
Renton, WA
| null |
569,892,024,708,689,900
|
neutral
| 1
| null | null |
American
| null |
_dashingxmizfit
| null | 0
|
@AmericanAir could you guys follow me so I can dm yall please
| null |
2015-02-23 08:10:21 -0800
|
Milwaukee, WI
|
Central Time (US & Canada)
|
569,891,937,924,358,140
|
negative
| 0.6448
|
Cancelled Flight
| 0.6448
|
American
| null |
1JENSABA
| null | 0
|
@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?
| null |
2015-02-23 08:10:00 -0800
|
Chicago,IL
|
Central Time (US & Canada)
|
569,891,790,343,569,400
|
negative
| 1
|
Customer Service Issue
| 0.6513
|
American
| null |
natemup
| null | 0
|
@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
| null |
2015-02-23 08:09:25 -0800
|
Evansville - LA - NOLA
|
Central Time (US & Canada)
|
569,891,568,074,797,060
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
BethMyn
| null | 0
|
@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption
| null |
2015-02-23 08:08:32 -0800
| null | null |
569,891,440,135,794,700
|
positive
| 1
| null | null |
American
| null |
heatherjpitcher
| null | 0
|
@AmericanAir Thank You! CC: @packermama1
| null |
2015-02-23 08:08:02 -0800
| null |
Quito
|
569,891,369,390,632,960
|
negative
| 1
|
Customer Service Issue
| 0.6411
|
American
| null |
sindhurella67
| null | 0
|
@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with
| null |
2015-02-23 08:07:45 -0800
| null |
Eastern Time (US & Canada)
|
569,891,023,335,387,140
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
SarahNThuo
| null | 0
|
@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?
| null |
2015-02-23 08:06:22 -0800
| null | null |
569,890,859,526,823,940
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
natalieabila
| null | 0
|
@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.
| null |
2015-02-23 08:05:43 -0800
| null |
Central Time (US & Canada)
|
569,890,836,361,580,540
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
FooyaBabs
| null | 0
|
@AmericanAir yes but not with much help from you guys
| null |
2015-02-23 08:05:38 -0800
|
New York
| null |
569,890,741,666,717,700
|
positive
| 0.6753
| null | 0
|
American
| null |
merrymoch513
| null | 0
|
@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
| null |
2015-02-23 08:05:15 -0800
| null | null |
569,890,715,867,750,400
|
negative
| 0.6592
|
Customer Service Issue
| 0.6592
|
American
| null |
natalieabila
| null | 0
|
@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--
| null |
2015-02-23 08:05:09 -0800
| null |
Central Time (US & Canada)
|
569,890,695,902,662,660
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
RachelMader2
| null | 0
|
@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!
| null |
2015-02-23 08:05:04 -0800
| null | null |
569,890,651,107,491,840
|
neutral
| 0.6633
| null | 0
|
American
| null |
EricDoSomeGood
| null | 0
|
@AmericanAir two were non revs, right?
| null |
2015-02-23 08:04:53 -0800
|
Portland, Oregon
| null |
569,890,258,181,070,850
|
neutral
| 1
| null | null |
American
| null |
diegolrz
| null | 0
|
@AmericanAir check your DM please
| null |
2015-02-23 08:03:20 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,890,213,570,457,600
|
positive
| 0.6942
| null | 0
|
American
| null |
Kaha58
| null | 0
|
@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks
| null |
2015-02-23 08:03:09 -0800
|
Florida
|
Quito
|
569,890,192,338,735,100
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
BethMyn
| null | 0
|
@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair
| null |
2015-02-23 08:03:04 -0800
| null | null |
569,890,109,803,221,000
|
negative
| 0.6325
|
Flight Booking Problems
| 0.3405
|
American
| null |
jweslo
| null | 0
|
@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
| null |
2015-02-23 08:02:44 -0800
|
Brantford
| null |
569,889,964,445,470,700
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
BethMyn
| null | 0
|
@AmericanAir You are having phone issues. Please fix it!!!!
| null |
2015-02-23 08:02:10 -0800
| null | null |
569,889,833,297,915,900
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
BethMyn
| null | 0
|
@AmericanAir I can't!!! No one can't get to "hold". You can't get past the automated reply. It hangs up on you. #FRUSTRATED
| null |
2015-02-23 08:01:38 -0800
| null | null |
569,889,440,753,172,500
|
negative
| 1
|
Can't Tell
| 0.6482
|
American
| null |
reallygilly3
| null | 0
|
@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again
| null |
2015-02-23 08:00:05 -0800
|
Everywhere
|
Eastern Time (US & Canada)
|
569,889,391,633,518,600
|
negative
| 0.6608
|
Customer Service Issue
| 0.3469
|
American
| null |
hill_tony
| null | 0
|
@AmericanAir is your website down? I haven't been able to check in to my flight all morning.
| null |
2015-02-23 07:59:53 -0800
|
Miami
|
Eastern Time (US & Canada)
|
569,888,954,863,890,400
|
neutral
| 1
| null | null |
American
| null |
melisaray
| null | 0
|
@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?
| null |
2015-02-23 07:58:09 -0800
|
Austin, TX
|
Central Time (US & Canada)
|
569,888,397,205,962,750
|
neutral
| 0.6385
| null | 0
|
American
| null |
yourlocalnyer
| null | 0
|
@AmericanAir how we looking? We going to be able to get out on time? #flight353
| null |
2015-02-23 07:55:56 -0800
|
Dallas, TX
|
Central Time (US & Canada)
|
569,887,996,071,297,000
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
JillNeeley3
| null | 0
|
@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!
| null |
2015-02-23 07:54:20 -0800
| null | null |
569,887,773,953,527,800
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
MO3TVida
| null | 0
|
@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
| null |
2015-02-23 07:53:27 -0800
| null | null |
569,887,742,479,487,000
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
Rizzilient
| null | 0
|
@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.
| null |
2015-02-23 07:53:20 -0800
| null | null |
569,887,584,861,749,250
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
whyemes
| null | 0
|
@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset
| null |
2015-02-23 07:52:42 -0800
| null | null |
569,886,683,501,473,800
|
negative
| 1
|
Customer Service Issue
| 0.6685
|
American
| null |
TheRealChrisCin
| null | 0
|
@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...
| null |
2015-02-23 07:49:07 -0800
|
Richmond, VA
|
Central Time (US & Canada)
|
569,886,612,538,023,940
|
negative
| 0.6933
|
Cancelled Flight
| 0.6933
|
American
| null |
StarkJedi
| null | 0
|
@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.
| null |
2015-02-23 07:48:51 -0800
| null | null |
569,886,516,505,407,500
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
cumulusmind
| null | 0
|
@AmericanAir =UNAmerican Airlines just lies and poor customer services...
| null |
2015-02-23 07:48:28 -0800
|
Everywhere
|
Mountain Time (US & Canada)
|
569,885,774,386,044,900
|
neutral
| 0.3528
| null | 0
|
American
| null |
Brittany1golf
| null | 0
|
@AmericanAir thank you
| null |
2015-02-23 07:45:31 -0800
| null |
Eastern Time (US & Canada)
|
569,885,742,526,124,000
|
negative
| 1
|
Lost Luggage
| 0.6668
|
American
| null |
Brittany1golf
| null | 0
|
@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
| null |
2015-02-23 07:45:23 -0800
| null |
Eastern Time (US & Canada)
|
569,885,605,401,915,400
|
neutral
| 0.6906
| null | 0
|
American
| null |
Bossman1908
| null | 0
|
@AmericanAir I sent you a DM, can you please help.
| null |
2015-02-23 07:44:50 -0800
|
Liverpool
| null |
569,885,201,293,307,900
|
positive
| 1
| null | null |
American
| null |
LCarrano18
| null | 0
|
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
| null |
2015-02-23 07:43:14 -0800
| null |
Eastern Time (US & Canada)
|
569,885,018,358,575,100
|
negative
| 1
|
longlines
| 0.6883
|
American
| null |
chermc56
| null | 0
|
@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.
|
[41.97326595, -87.90025691]
|
2015-02-23 07:42:30 -0800
|
ÜT: 42.63352,-83.624194
|
Central Time (US & Canada)
|
569,884,943,217,762,300
|
negative
| 1
|
Flight Booking Problems
| 1
|
American
| null |
nic_tudobem
| null | 0
|
@AmericanAir I had to pay extra $$ cos that flight was "no longer available" just because it wouldn't accept my US Card for a 1 way into NYC
| null |
2015-02-23 07:42:13 -0800
|
New York
| null |
569,884,756,684,476,400
|
negative
| 1
|
Can't Tell
| 0.6556
|
American
| null |
61jr
| null | 0
|
@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
| null |
2015-02-23 07:41:28 -0800
|
St. Catharines
| null |
569,884,754,281,046,000
|
negative
| 0.6966
|
Can't Tell
| 0.3614
|
American
| null |
ponchodeanda
| null | 0
|
@AmericanAir can you?
| null |
2015-02-23 07:41:28 -0800
|
prensa: @talentolatinotv
|
Eastern Time (US & Canada)
|
569,884,644,893,532,160
|
negative
| 0.6847
|
Customer Service Issue
| 0.6847
|
American
| null |
hellodukesy
| null | 0
|
@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
|
[37.77414482, -122.43628588]
|
2015-02-23 07:41:01 -0800
|
San Francisco
|
Pacific Time (US & Canada)
|
569,884,462,051,418,100
|
negative
| 1
|
Can't Tell
| 0.6887
|
American
| null |
61jr
| null | 0
|
@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?
| null |
2015-02-23 07:40:18 -0800
|
St. Catharines
| null |
569,884,438,504,427,500
|
negative
| 1
|
longlines
| 0.6646
|
American
| null |
nataliadarling
| null | 0
|
@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable
| null |
2015-02-23 07:40:12 -0800
|
⋆city of lost angels⋆
|
Central Time (US & Canada)
|
569,884,285,659,848,700
|
negative
| 1
|
Customer Service Issue
| 0.6905
|
American
| null |
bombadiltiff
| null | 0
|
@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
| null |
2015-02-23 07:39:36 -0800
|
fort worth
|
Central Time (US & Canada)
|
569,884,033,775,063,040
|
neutral
| 1
| null | null |
American
| null |
JatinPonia
| null | 0
|
@AmericanAir Please follow me.
| null |
2015-02-23 07:38:36 -0800
| null | null |
569,883,848,470,859,800
|
neutral
| 1
| null | null |
American
| null |
RMauldin
| null | 0
|
@AmericanAir Any way that we could look at other options for today?
| null |
2015-02-23 07:37:52 -0800
|
Texas
| null |
569,883,743,223,050,240
|
negative
| 1
|
Can't Tell
| 1
|
American
| null |
_mhertz
| null | 0
|
@AmericanAir you're almost as bad as @united
| null |
2015-02-23 07:37:26 -0800
| null |
Pacific Time (US & Canada)
|
569,883,543,536,574,460
|
negative
| 1
|
Customer Service Issue
| 0.6659
|
American
| null |
MeeestarCoke
| null | 0
|
@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
| null |
2015-02-23 07:36:39 -0800
|
BK
| null |
569,883,153,231,257,600
|
negative
| 1
|
Late Flight
| 0.3703
|
American
| null |
takingthekids
| null | 0
|
@AmericanAir there is two hour wait
|
[37.93644673, -107.81832713]
|
2015-02-23 07:35:06 -0800
|
New England
|
Quito
|
569,883,077,289,181,200
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
takingthekids
| null | 0
|
@AmericanAir can't get thru to anyone on phone
|
[37.93609081, -107.81826687]
|
2015-02-23 07:34:48 -0800
|
New England
|
Quito
|
569,882,830,328,569,860
|
negative
| 0.6275
|
Cancelled Flight
| 0.3166
|
American
| null |
nekMom
| null | 0
|
@AmericanAir when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!
| null |
2015-02-23 07:33:49 -0800
| null | null |
569,882,542,855,352,300
|
neutral
| 0.6475
| null | 0
|
American
| null |
RMauldin
| null | 0
|
@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.
| null |
2015-02-23 07:32:40 -0800
|
Texas
| null |
569,881,888,892,055,550
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
gdelgadillo
| null | 0
|
@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
| null |
2015-02-23 07:30:04 -0800
|
Brklyn by way of San Franciso
|
Eastern Time (US & Canada)
|
569,881,701,247,291,400
|
negative
| 0.6678
|
Can't Tell
| 0.6678
|
American
| null |
MeeestarCoke
| null | 0
|
@AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}
| null |
2015-02-23 07:29:20 -0800
|
BK
| null |
569,881,463,233,097,700
|
negative
| 1
|
Can't Tell
| 0.7094
|
American
| null |
DWK0825
| null | 0
|
@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair
| null |
2015-02-23 07:28:23 -0800
| null | null |
569,881,453,842,042,900
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
MeeestarCoke
| null | 0
|
@AmericanAir I did set up notifications through AA & Us airways. still nothing
| null |
2015-02-23 07:28:21 -0800
|
BK
| null |
569,881,379,825,164,300
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
1JENSABA
| null | 0
|
@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day
| null |
2015-02-23 07:28:03 -0800
|
Chicago,IL
|
Central Time (US & Canada)
|
569,881,270,987,186,200
|
negative
| 1
|
Flight Attendant Complaints
| 1
|
American
| null |
MeeestarCoke
| null | 0
|
@AmericanAir upon entering plane to 2 @USAirways stewardesses: "can I have some water?" "no we don't do that. please take your seat"
| null |
2015-02-23 07:27:37 -0800
|
BK
| null |
569,881,004,262,989,800
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
natemup
| null | 0
|
@AmericanAir The website won't let me view my reservation due to "changes made outside http://t.co/nwF2FkA8fY". I'm on hold now to get help.
| null |
2015-02-23 07:26:33 -0800
|
Evansville - LA - NOLA
|
Central Time (US & Canada)
|
569,880,599,764,140,000
|
neutral
| 1
| null | null |
American
| null |
dkar84
| null | 0
|
@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?
| null |
2015-02-23 07:24:57 -0800
|
Renton, WA
| null |
569,880,508,181,696,500
|
negative
| 1
|
Late Flight
| 0.6787
|
American
| null |
MeeestarCoke
| null | 0
|
@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates
| null |
2015-02-23 07:24:35 -0800
|
BK
| null |
569,880,482,109,739,000
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
takingthekids
| null | 0
|
@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled
|
[37.93885695, -107.82069276]
|
2015-02-23 07:24:29 -0800
|
New England
|
Quito
|
569,880,374,651,650,050
|
neutral
| 0.6663
| null | 0
|
American
| null |
BF_StarNews
| null | 0
|
@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!
| null |
2015-02-23 07:24:03 -0800
|
Plano, TX
| null |
569,880,251,767,124,000
|
positive
| 1
| null | null |
American
| null |
bobd60067
| null | 0
|
@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
| null |
2015-02-23 07:23:34 -0800
|
suburban Chicago, IL
| null |
569,880,215,079,428,100
|
neutral
| 0.6459
| null | 0
|
American
| null |
takingthekids
| null | 0
|
@AmericanAir #oaaret is our flight Cancelled Flightled?
|
[37.93882337, -107.82065521]
|
2015-02-23 07:23:25 -0800
|
New England
|
Quito
|
569,880,012,230,242,300
|
negative
| 0.6686
|
Flight Booking Problems
| 0.3367
|
American
| null |
FooyaBabs
| null | 0
|
@AmericanAir it's not a friend it's a legally required chaperone on a school trip.
| null |
2015-02-23 07:22:37 -0800
|
New York
| null |
569,880,005,729,067,000
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
takingthekids
| null | 0
|
@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled
|
[37.93663309, -107.81820588]
|
2015-02-23 07:22:35 -0800
|
New England
|
Quito
|
569,879,696,093,126,660
|
negative
| 1
|
Customer Service Issue
| 0.6611
|
American
| null |
BethMyn
| null | 0
|
@AmericanAir it's more than technical problems. #frustrated #answerthephone
Res. on hold and can't get thru to use a credit to pay for it
| null |
2015-02-23 07:21:22 -0800
| null | null |
569,879,600,907,440,100
|
neutral
| 1
| null | null |
American
| null |
ralphmarple
| null | 0
|
@AmericanAir good morning, please let me know if I will be able to get those luggage tags. Tx!
| null |
2015-02-23 07:20:59 -0800
|
Chicago, IL
| null |
569,879,234,572,718,100
|
negative
| 1
|
Cancelled Flight
| 1
|
American
| null |
EricDoSomeGood
| null | 0
|
@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv
| null |
2015-02-23 07:19:32 -0800
|
Portland, Oregon
| null |
569,878,990,841,901,060
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
blogblogblog
| null | 0
|
@AmericanAir on hold again....estimated 2 hr hold
| null |
2015-02-23 07:18:33 -0800
|
Brevard, NC
|
Central Time (US & Canada)
|
569,878,631,322,755,100
|
negative
| 0.6711
|
Flight Attendant Complaints
| 0.3479
|
American
| null |
weezerandburnie
| null | 0
|
@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
| null |
2015-02-23 07:17:08 -0800
|
Belle MO
| null |
569,878,584,967,344,100
|
negative
| 1
|
Customer Service Issue
| 0.6593
|
American
| null |
AlessandroDToro
| null | 0
|
@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch
| null |
2015-02-23 07:16:57 -0800
|
Los Angeles
|
Alaska
|
569,878,537,999,503,360
|
negative
| 1
|
Can't Tell
| 0.6409
|
American
| null |
EricDoSomeGood
| null | 0
|
@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
| null |
2015-02-23 07:16:45 -0800
|
Portland, Oregon
| null |
569,877,540,698,894,340
|
negative
| 0.6528
|
Customer Service Issue
| 0.3611
|
American
| null |
BF_StarNews
| null | 0
|
@AmericanAir the one at 11:30am? My app still shows it as on time!
| null |
2015-02-23 07:12:48 -0800
|
Plano, TX
| null |
569,877,301,959,065,600
|
negative
| 1
|
Customer Service Issue
| 0.6576
|
American
| null |
lanewood
| null | 0
|
@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
| null |
2015-02-23 07:11:51 -0800
|
San Francisco, CA
|
Eastern Time (US & Canada)
|
569,877,197,093,097,500
|
negative
| 1
|
Late Flight
| 1
|
American
| null |
a_panfalone
| null | 0
|
@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire
| null |
2015-02-23 07:11:26 -0800
| null | null |
569,876,837,087,580,160
|
positive
| 1
| null | null |
American
| null |
sfty1intx
| null | 0
|
@AmericanAir thanks hoping that by wed I can get back to DFW
| null |
2015-02-23 07:10:00 -0800
| null | null |
569,876,741,092,552,700
|
neutral
| 1
| null | null |
American
| null |
mdf2377
| null | 0
|
@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J
| null |
2015-02-23 07:09:37 -0800
|
usa
| null |
569,876,553,196,285,950
|
negative
| 1
|
Customer Service Issue
| 0.7091
|
American
| null |
ErinTN
| null | 0
|
@AmericanAir keep trying to call to change reservation and you keep hanging up on me
| null |
2015-02-23 07:08:52 -0800
|
Nashville
|
Central Time (US & Canada)
|
569,876,152,036,290,560
|
positive
| 0.6858
| null | null |
American
| null |
SeguineJ
| null | 0
|
@AmericanAir Will do. Appreciate the replies though.
| null |
2015-02-23 07:07:17 -0800
|
Russell, KS
|
Central Time (US & Canada)
|
569,876,015,834,484,740
|
positive
| 0.7029
| null | 0
|
American
| null |
Daphnewayans
| null | 0
|
@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie
| null |
2015-02-23 07:06:44 -0800
|
Los Angeles
| null |
569,875,419,412,828,160
|
neutral
| 0.7124
| null | 0
|
American
| null |
TejasGooner
| null | 0
|
@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.
| null |
2015-02-23 07:04:22 -0800
|
The Republic of Texas
|
Central Time (US & Canada)
|
569,875,024,045,314,050
|
negative
| 0.3684
|
Cancelled Flight
| 0.3684
|
American
| null |
YA253Frohmz
| null | 1
|
@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!
| null |
2015-02-23 07:02:48 -0800
| null |
Atlantic Time (Canada)
|
569,874,933,549,027,300
|
negative
| 1
|
Cancelled Flight
| 0.3605
|
American
| null |
HaileyUrban
| null | 0
|
@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!
| null |
2015-02-23 07:02:26 -0800
| null |
Alaska
|
569,874,879,794,831,360
|
positive
| 0.7127
| null | 0
|
American
| null |
chiyankfred
| null | 0
|
@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
| null |
2015-02-23 07:02:13 -0800
| null | null |
569,874,679,973,818,400
|
negative
| 0.6792
|
Cancelled Flight
| 0.3656
|
American
| null |
chrisjennison
| null | 0
|
@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?
| null |
2015-02-23 07:01:26 -0800
|
@MontgomeryCoMD / SYR / HHI
|
Eastern Time (US & Canada)
|
569,874,098,035,142,660
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
harshdouble
| null | 0
|
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
| null |
2015-02-23 06:59:07 -0800
| null | null |
569,873,993,311,916,000
|
negative
| 1
|
Lost Luggage
| 0.6927
|
American
| null |
GMFujarski
| null | 0
|
@AmericanAir work would be much better with my lesson plans and music for my classes today.
| null |
2015-02-23 06:58:42 -0800
| null | null |
569,873,418,075,672,600
|
negative
| 1
|
Customer Service Issue
| 1
|
American
| null |
ArturoVega67
| null | 0
|
@AmericanAir your call system is a fucking joke
| null |
2015-02-23 06:56:25 -0800
|
Texas Tech University USA
|
Central Time (US & Canada)
|
569,872,921,700,667,400
|
neutral
| 0.6646
| null | 0
|
American
| null |
elisakathleen
| null | 0
|
@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐
| null |
2015-02-23 06:54:26 -0800
|
Boston, MA
| null |
569,872,756,302,422,000
|
neutral
| 0.6496
| null | 0
|
American
| null |
pei_u_sun
| null | 0
|
@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?
| null |
2015-02-23 06:53:47 -0800
| null |
Central Time (US & Canada)
|
569,872,455,377,879,040
|
neutral
| 0.6928
| null | 0
|
American
| null |
jameswester
| null | 0
|
@AmericanAir No worries. Don't blame you for weather.
| null |
2015-02-23 06:52:35 -0800
|
DFW
|
Central Time (US & Canada)
|
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