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Ses05F_impro08_F008
Okay, so where?, okay, all right, so where did you uh- locate your your bill?
neu
3
2.5
2.5
Ses05F_impro08_M008
I got it in the mail.
fru
2.5
3.5
2
Ses05F_impro08_F009
In the mail?
neu
3
2.5
2.5
Ses05F_impro08_M009
yeah
fru
2.5
2.5
2
Ses05F_impro08_F010
So is it, is- is it at all possible that maybe this statement is just old and that the transaction hadn't been processed yet?
neu
3
2.5
2.5
Ses05F_impro08_M010
Well, when I look online, it says, it says that I was charged a late fee so I'm assuming that I paid on your web site-
fru
2.5
3.5
2
Ses05F_impro08_F011
Okay.
neu
3
2.5
2
Ses05F_impro08_M011
like I paid right through your own company before my due date but it's still and it even shows my payment there, and then it charged me the late fee afterwards.
fru
2.5
3.5
2.5
Ses05F_impro08_F012
Okay.
neu
3
1.5
2
Ses05F_impro08_F013
All right. I-
xxx
3
2.5
2
Ses05F_impro08_F014
Okay so, I'll just look it up and you know see what's going on, maybe we can...
neu
3
2
2.5
Ses05F_impro08_M012
Okay.
fru
2.5
2.5
2.5
Ses05F_impro08_F015
if I call it up on the screen.
neu
3
2
2.5
Ses05F_impro08_M013
Okay, great, go ahead.
neu
2.5
2.5
2.5
Ses05F_impro08_F016
So in the database, it looks as though um, there is a there is like a glitch in the transaction where it hadn't gone through before, but I do see that you paid the, what can you tell me the amount, what was the amount?
neu
3
2.5
2.5
Ses05F_impro08_M014
It was one ninety eight sixty three. I paid the minimum.
fru
2.5
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Ses05F_impro08_F017
Okay, I do see that on here, and it says that um, it had some trouble clearing for some reason. And I think that was the problem on our end. So um-
neu
3
2.5
2.5
Ses05F_impro08_M015
Wow. I can't believe you're actually admitting to having a problem on your end. That's a first.
xxx
3
2.5
2.5
Ses05F_impro08_F018
Well you know sometimes-- just with online transactions, things happens. so um-
neu
3
2
2.5
Ses05F_impro08_M016
No, No, No, I am grateful.
neu
3.5
3
2.5
Ses05F_impro08_M017
Absolutely.
xxx
3
3
2.5
Ses05F_impro08_F019
Yeah, we- Somebody went in and- and cleared the problem and it looks like you're all paid.
neu
3
2
2.5
Ses05F_impro08_M018
Did they take-
neu
3
2.5
2
Ses05F_impro08_F020
You do the direct the direct it um- it's taking right out of your bank account, correct?
neu
3
2
2.5
Ses05F_impro08_M019
Yes, yes, exactly.
neu
2.5
2.5
2
Ses05F_impro08_F021
Yeah so- That --that did go through.
neu
3
2.5
2.5
Ses05F_impro08_M020
Are you taking the late fee off of my account then?
neu
3
2
1.5
Ses05F_impro08_F022
Um- I can try to do that for you, certainly.
neu
3
2.5
2.5
Ses05F_impro08_M021
Because I paid it on time.
fru
2.5
2.5
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Ses05F_impro08_F023
Right, right, and since--yeah, since it was just a computer glitch, then that's that should be cleared up as well. So I'm going to go ahead and try and put that into the computer. And if for some reason you notice on your statement in a few days that you've been charged and an overdue fee, then you should just call back and we'll have that.
neu
3
2
2.5
Ses05F_impro08_M022
Right.
neu
3
3
1.5
Ses05F_impro08_M023
Yeah, but if I call back, I'll have to go through this whole rigmarole again. and try to get a hole or someone.
fru
2
3.5
2
Ses05F_impro08_F024
Well I'll give you my direct line and my number so you can- you can get directly to me.
neu
3
3
2.5
Ses05F_impro08_M024
Really?
sur
3
3.5
2
Ses05F_impro08_F025
yeah.
neu
3
2.5
2.5
Ses05F_impro08_M025
That would be wonderful, that would be great seriously.
hap
4
3.5
2.5
Ses05F_impro08_F026
No problem.
neu
3.5
2
2.5
Ses05F_impro08_M026
thank you, what's the number?
hap
3.5
3
2
Ses05F_impro08_F027
ahh one eight hundred three two three
neu
3
2.5
2.5
Ses05F_impro08_M027
three two three
neu
3
2.5
2
Ses05F_impro08_F028
six four nine four
neu
3
2.5
2
Ses05F_impro08_M028
six four nine four. That would be so great, thank you so much.
hap
4
3
2.5
Ses05F_impro08_FXX0
Yep, So--
unknown
null
null
null
Ses05F_impro08_F029
You're welcome
neu
3.5
2
2
Ses05F_impro08_M029
oh.
xxx
4
2.5
2.5
Ses05F_impro08_F030
I'm sorry that it was an inconvenience.
neu
3
2
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Ses05F_impro08_M030
It was horrible, but you've made it much better, thank you very much. Absolutely
hap
3.5
3
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Ses05F_impro08_F031
I am glad.
xxx
3.5
2
2.5
Ses05F_impro08_F032
Have a good day.
neu
4
2.5
2.5
Ses05F_impro08_M031
You too, thank you so much, have a wonderful day.
hap
4
2
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Ses05F_impro08_F033
bye bye
neu
4
2
2
Ses05F_impro08_M032
bye
xxx
4
2
2
Ses05F_script01_1_F000
What's he going to say? Maybe we should tell him before he sees it.
sad
2.5
2.5
2.5
Ses05F_script01_1_M000
He saw it.
sad
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3
Ses05F_script01_1_F001
How could he see it? I was the first one up. He was still in bed.
xxx
2
3
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Ses05F_script01_1_M001
He was out here when it broke.
sad
2
2.5
2.5
Ses05F_script01_1_F002
When?
xxx
2.5
2
2.5
Ses05F_script01_1_M002
Around Four this morning, and there was a crack and I looked out. We're standing right there when I cracked.
sad
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3
3
Ses05F_script01_1_F003
What was he doing out here at four in the morning?
xxx
2.5
3
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Ses05F_script01_1_M003
I don't know. but When it cracked he ran back into the house and start to cry in the kitchen.
sad
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3
3.5
Ses05F_script01_1_F004
Did you talk to him?
sad
2.5
2.5
3
Ses05F_script01_1_M004
No. I figured it was best to leave him alone.
sad
2.5
3
3
Ses05F_script01_1_F005
He cried hard.
sad
3
2.5
2.5
Ses05F_script01_1_M005
I could hear him right through the floor of my room.
sad
2
3
3
Ses05F_script01_1_F006
He is thinking about him again.
sad
2.5
2
2.5
Ses05F_script01_1_F007
It's getting just like after Larry died, he's having dreams, he's walking around at night.
sad
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Ses05F_script01_1_M006
I guess, he is.
sad
2
3
2.5
Ses05F_script01_1_F008
What's the meaning of that?
sad
2.5
2
2.5
Ses05F_script01_1_M007
I don't know the meaning of it. But I know one thing mom did. We made a terrible mistake with dad.
sad
2
3.5
3.5
Ses05F_script01_1_F009
What?
xxx
2
2.5
2.5
Ses05F_script01_1_M008
Being dishonest with him. It's the kind of thing that pays off and now it's paying off.
sad
1.5
3
4
Ses05F_script01_1_F010
What do you mean, dishonest?
xxx
2.5
2.5
2.5
Ses05F_script01_1_M009
You know that Larry's not coming back, and I know it. So why do we go on letting him think that we believe with him?
sad
2
3
4
Ses05F_script01_1_F011
What are you going to do, argue with him?
xxx
2.5
3.5
3.5
Ses05F_script01_1_M010
No um, I don't want to argue with him, but it's time we realized that nobody else believes that Larry is alive.
fru
2
3.5
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Ses05F_script01_1_M011
Why shouldn't he dream about him, walk around during the night, looking for him um. Do we contradict him? Do we say outright that we don't have any hope anymore, that we haven't had any for years now?
fru
1.5
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Ses05F_script01_1_F012
You can't just say that to him.
xxx
2
3
3.5
Ses05F_script01_1_M012
We have to say it to him!
fru
2
3.5
4
Ses05F_script01_1_F013
How are you going to prove it, I mean, there's no body and there's no grave. So what are you going to do? Do you have proof?
xxx
2
3.5
4
Ses05F_script01_1_M013
For God's sake, mom, three years. Nobody comes back after three years! It's insane!
ang
1.5
4
4.5
Ses05F_script01_1_F014
To you it is, and to me, but not to your father. Now look, you can talk yourself blue in the face, but there's no body, and there's no grave, so where are you?
fru
2
4
4
Ses05F_script01_1_M014
Sit down, mom. I want to talk to you.
fru
2.5
3.5
3.5
Ses05F_script01_1_F015
The trouble with the god damned newspapers, I mean every week, they do a story about some boy's been gone longer than Larry and he comes back, so the next one is gonna--
xxx
1.5
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4
Ses05F_script01_1_M015
All right, All right mom. Listen!
fru
2.5
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3.5
Ses05F_script01_1_M016
You know why I asked Annie here, don't you?
sad
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3
3.5
Ses05F_script01_1_F016
why?
xxx
3
2
2.5
Ses05F_script01_1_M017
You know.
fru
2.5
3.5
3.5
Ses05F_script01_1_F017
Well I got an idea. But what's the story?
neu
3
2.5
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Ses05F_script01_1_M018
I'm going to ask her to marry me.
neu
3
3
3.5
Ses05F_script01_1_F018
Well that's nobody's business but yours, Chris.
xxx
2.5
2.5
2.5
Ses05F_script01_1_M019
You know that's not just my business.
fru
2
4
4
Ses05F_script01_1_F019
What- What am - what are you going to do, I mean you're old enough to make up your own mind?
xxx
2
3.5
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Ses05F_script01_1_M020
So it's all right. I can go ahead with it then?
fru
2
4
4
Ses05F_script01_1_F020
Well you're want to make sure your father isn't you know going to--lose them
xxx
3
2.5
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Ses05F_script01_1_M021
Then it's not only my business. Sometimes you infuriate me. You know that?
xxx
1
4
4.5
Ses05F_script01_1_M022
You know that? Isn't it your business too, if I tell dad, and he gets, throws a fit about it? you have such a talent for ignoring things!
xxx
1
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4.5
Ses05F_script01_1_F021
I ignore what I got to ignore. The girl is Larry's girl.
fru
2.5
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3.5
Ses05F_script01_1_M023
She's not Larry's girl!
xxx
1
4.5
4.5
Ses05F_script01_1_F022
As far as your father is concerned, he's not dead and you've no right to take his girl.
xxx
2.5
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Ses05F_script01_1_F023
Now Chris you can go on from there, but I don't know what to do. I mean do you know what to do, because I don't.
fru
2.5
3.5
4