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int64
0
9.95k
Is there a problem with the payment that I see is still pending?
pending_card_payment
5,095
I used my card to make a payment a while ago and its still pending, Why is it taking so long?
pending_card_payment
5,245
Why does my payment appear as pending?
pending_card_payment
5,098
I made a payment that's pending. Will it go through?
pending_card_payment
5,221
How is my ATM deposit not available yet?
pending_cash_withdrawal
834
Why would a cash withdrawal be pending?
pending_cash_withdrawal
856
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
pending_cash_withdrawal
785
withdrawal pending meaning?
pending_cash_withdrawal
791
I made a cash withdrawal and it is still listed as a pending transaction.
pending_cash_withdrawal
838
top up not completed
pending_top_up
2,043
Tell my why my top-up is pending.
pending_top_up
1,976
i put money on my card and i dont see it on the balance
pending_top_up
1,931
Help, I don't see my money i just added.
pending_top_up
1,970
How long should it take for my top-up to finish? I've been waiting a while.
pending_top_up
2,054
I have an outgoing transfer
pending_transfer
6,104
How long is the wait for a money transfer to post?
pending_transfer
6,037
When will my transfer finish pending?
pending_transfer
5,992
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
pending_transfer
6,031
there is a transfer pending.
pending_transfer
6,114
What do I do if I forgot my PIN?
pin_blocked
1,702
Can I unblock my pin using the app?
pin_blocked
1,750
Can I use app to unblock my card?
pin_blocked
1,691
What do I have to do to get my PIN unblocked?
pin_blocked
1,681
Please show me how my friend can send me money.
receiving_money
7,369
Can i receive transfers from my employer this way?
receiving_money
7,361
Can this app take my salary?
receiving_money
7,387
I want a refund
request_refund
5,414
How do I get a refund for something I bought?
request_refund
5,395
I received the wrong color and size, can I return it?
request_refund
5,417
I want to cancel my purchase
request_refund
5,420
i bought the wrong size and would like a refund
request_refund
5,385
I want to return an item for a refund can I do that?
request_refund
5,375
Is it on purpose that my payment has been returned to my account?
reverted_card_payment?
6,734
I think my card payment has been reverted
reverted_card_payment?
6,725
I tried to buy something online but my funds were transferred back to my account. What is happening?
reverted_card_payment?
6,828
I didn't cancel my card payment.
reverted_card_payment?
6,728
Why would my card payment be reverted?
reverted_card_payment?
6,845
Am I able to use my American Express to add money to my account balance?
supported_cards_and_currencies
2,940
I'd prefer to use my American Express when putting funds into my account.
supported_cards_and_currencies
2,905
use my credit to add money
supported_cards_and_currencies
2,881
Am I able to add money into my account using my American Express?
supported_cards_and_currencies
2,872
I want to stop my account
terminate_account
6,173
The company is no good, please terminate my account.
terminate_account
6,239
This company is bad, delete my account now.
terminate_account
6,150
How do I terminate my account.
terminate_account
6,191
How much is it to receive money?
top_up_by_bank_transfer_charge
1,831
What would I be charged in receiving a SEPA transfer?
top_up_by_bank_transfer_charge
1,830
Are there fees for receiving a SEPA transfer?
top_up_by_bank_transfer_charge
1,838
What are the charges for receiving a SEPA transfer?
top_up_by_bank_transfer_charge
1,819
how much does it cost to add money
top_up_by_card_charge
9,079
I need to top up, but I have to use an international card. Is there a cost for that?
top_up_by_card_charge
9,078
Are their fee's for top ups?
top_up_by_card_charge
9,086
What fees are charged when I top up
top_up_by_card_charge
9,067
Can I top up using cash?
top_up_by_cash_or_cheque
7,947
I want to top up by cheque
top_up_by_cash_or_cheque
7,946
I got a cheque that I want to top up with?
top_up_by_cash_or_cheque
7,954
Is there somewhere I can send a check to add to my account?
top_up_by_cash_or_cheque
7,935
How can correct Top up with the app to work correctly?
top_up_failed
8,509
Why did my top-up not work?
top_up_failed
8,573
Looks like my top-up has been cancelled
top_up_failed
8,597
For what reason did my top-up fail?
top_up_failed
8,473
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.
top_up_failed
8,492
How often can I top up?
top_up_limits
2,270
Whats the limit on my top up
top_up_limits
2,262
What is your maximum top up limit per day?
top_up_limits
2,288
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.
top_up_reverted
3,246
I want to know why my top-up was reverted
top_up_reverted
3,281
For what reason did my top-up get cancelled?
top_up_reverted
3,158
I went to look at my top-up and it was canceled, can you tell me why this happend?
top_up_reverted
3,190
i noticed that the funds were returned to my bank account. What happened?
top_up_reverted
3,278
Can friends I have top-up my account?
topping_up_by_card
4,315
With my credit card i would like to transfer money.
topping_up_by_card
4,265
can other people use the app to add money to my account
topping_up_by_card
4,294
Can I let other people have access to my account in order to top up?
topping_up_by_card
4,259
My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.
transaction_charged_twice
6,318
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
transaction_charged_twice
6,329
I was charged too many times for one transaction.
transaction_charged_twice
6,469
I was double charged at a restaurant can you take the second charge off?
transaction_charged_twice
6,331
I got charged twice for the same payment. Please removed the pending payment. Thank you.
transaction_charged_twice
6,341
I was charged for the same thing twice
transaction_charged_twice
6,319
Why did it cost money to transfer funds?
transfer_fee_charged
7,173
Why is there a charge for my transfer?
transfer_fee_charged
7,184
Does transferring money have a fee?
transfer_fee_charged
7,203
I see a transfer fee, but to my understand, that should have been free, what happened?
transfer_fee_charged
7,186
I am confused about your fee structure and was disappointed to see a fee for my transfer.
transfer_fee_charged
7,261
What kind of fees will I pay when I transfer?
transfer_fee_charged
7,174
How simple is it to transfer money into my account?
transfer_into_account
7,579
Can you please explain how to transfer money using the bank transfer process?
transfer_into_account
7,578
What process should I use to transfer money into my account?
transfer_into_account
7,586
How can I link my bank to my top up account?
transfer_into_account
7,567
Why isn't the recipient seeing the transaction? I just sent the money.
transfer_not_received_by_recipient
2,710
I sent money and the recipient has not received their money after two weeks.
transfer_not_received_by_recipient
2,721
Money is not in recipients account.
transfer_not_received_by_recipient
2,740
Why did the funds not transfer to another recipient?
transfer_not_received_by_recipient
2,723
where has my transferred money gone?
transfer_not_received_by_recipient
2,798
I transferred money and it didn't get there.
transfer_not_received_by_recipient
2,711
Its been 3 days, How long will my transfer take to get to my wallet?
transfer_timing
6,686
When will the money show in my account?
transfer_timing
6,630
When will my transfer post to my account?
transfer_timing
6,606
When will the money reach my account?
transfer_timing
6,597