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9.95k
Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.
cash_withdrawal_not_recognised
8,790
I need my card frozen cause it was used without my consent to take money out. It was in an odd place.
cash_withdrawal_not_recognised
8,907
If I am not in the country and I need to change my PIN, how can this be done?
change_pin
7,002
Am I allowed to change my PIN anywhere?
change_pin
6,980
What cash machines will let me change my PIN?
change_pin
6,911
How can I change my PIN even though I'm out of the country in Austria at the moment?
change_pin
6,924
It looks like someone besides me ordered something with my card, what should I do?
compromised_card
4,470
I think someone is using my card without my permission!
compromised_card
4,459
My wallet was stolen and all my credit cards were in there. HELP?!!?
compromised_card
4,538
Contactless payments need to be enabled for my card.
contactless_not_working
1,795
Help me to set up contactless payments.
contactless_not_working
1,796
How do I find out what countries you service and what countries you do not?
country_support
9,945
What countries can I use my account in?
country_support
9,910
What countries are you located in?
country_support
9,886
Please list the countries you support.
country_support
9,877
Why has my card been declined?
declined_card_payment
5,848
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.
declined_card_payment
5,839
My card did not work at store.
declined_card_payment
5,918
I'm not sure why the card payment didn't work.
declined_card_payment
5,842
When I tried to pay in a store my card din't work
declined_card_payment
5,949
How come I can't get money at the ATM
declined_cash_withdrawal
4,931
Could you tell me why my cash withdrawal was declined?
declined_cash_withdrawal
4,942
My ATM withdrawal was declined.
declined_cash_withdrawal
4,961
My ATM transaction was cancelled.
declined_cash_withdrawal
4,944
Why can't I withdraw money?
declined_cash_withdrawal
5,031
Why was my ATM withdrawal cancelled?
declined_cash_withdrawal
4,932
Why are my transfers getting declined?
declined_transfer
5,589
How do I contact customer support about my declined transfer?
declined_transfer
5,595
My transfer was declined. Why did this happen?
declined_transfer
5,651
the bank transfer was declined
declined_transfer
5,546
There is a Direct Debit that looks suspicious.
direct_debit_payment_not_recognised
4,638
I didn't initiate a direct debit that I see on my account
direct_debit_payment_not_recognised
4,790
What do I do if there is a direct debit on my account that shouldn't be there?
direct_debit_payment_not_recognised
4,703
I didn't set up a direct debit payment on my account.
direct_debit_payment_not_recognised
4,738
Is it possible to dispute a debit payment from a couple of months ago.
direct_debit_payment_not_recognised
4,644
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
direct_debit_payment_not_recognised
4,674
Is there a limit to a disposable virtual card?
disposable_card_limits
4,403
Are there restrictions on disposable virtual cards?
disposable_card_limits
4,379
Is there a limit on how many times I can use a disposable card?
disposable_card_limits
4,366
I need more than one disposable card
disposable_card_limits
4,412
Since I got married, I need to change my name.
edit_personal_details
3,715
I want to change my account details.
edit_personal_details
3,691
Tell me how to change my details.
edit_personal_details
3,678
I moved so I need to change my address. How do I do that?
edit_personal_details
3,724
What is the exchange fee that is charged?
exchange_charge
9,009
What's the cost for exchanges?
exchange_charge
8,985
would I need to pay extra for exchanging currencies?
exchange_charge
8,972
If I exchange currency frequently, can I get a discounted rate?
exchange_charge
9,018
Your exchange rates come from where?
exchange_rate
306
Where can I find your exchange rates?
exchange_rate
305
I need to know what foreign exchange rate I can get.
exchange_rate
313
Do you know the rate of exchange?
exchange_rate
294
I am trying to find out how to exchange currency X with currency Y.
exchange_via_app
1,381
I need to exchange a currency - can I do that here?
exchange_via_app
1,448
How do I exchange currencies using the app?
exchange_via_app
1,385
Can I use this app to exchange currencies?
exchange_via_app
1,413
Why was I charged $1 in a transaction?
extra_charge_on_statement
613
I see a $1 charge in a transaction.
extra_charge_on_statement
594
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.
extra_charge_on_statement
615
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
extra_charge_on_statement
727
I have been charged a pound for something that appears on my statement
extra_charge_on_statement
584
Why wouldn't a transfer go through?
failed_transfer
7,533
Why has my payment not transferred?
failed_transfer
7,536
Why can't I complete my transfer?
failed_transfer
7,487
Your system is broken. My transfers keep failing, 5 times now.
failed_transfer
7,433
Can you tell my why my funds transfer did not work properly?
failed_transfer
7,473
Is it possible to hold money in multiple currencies?
fiat_currency_support
924
Are all European currencies available for holding and exchange?
fiat_currency_support
910
What fiat currencies can I use for holding and exchanging?
fiat_currency_support
892
Is the EUR accepted for exchanges?
fiat_currency_support
883
Please can i get a disposable virtual card as well?
get_disposable_virtual_card
8,407
How about disposable virtual cards?
get_disposable_virtual_card
8,399
Please tell me about disposable cards.
get_disposable_virtual_card
8,425
I have a question regarding the PIN of the card?
get_physical_card
4,073
In regards to the PIN of the card?
get_physical_card
4,068
Explain the card PIN to me.
get_physical_card
4,055
I cannot see the card PIN anywhere?
get_physical_card
4,021
How do I get extra physical cards?
getting_spare_card
7,875
My daughter would like a card from my account? Can I do this?
getting_spare_card
7,840
May I order another card?
getting_spare_card
7,816
I would like open a second card for my daughter, how can you assist me?
getting_spare_card
7,807
How can I receive a virtual card?
getting_virtual_card
3,034
How can I go about ordering a virtual card?
getting_virtual_card
3,026
Why have I not received a virtual card yet?
getting_virtual_card
3,053
Are you able to guide me to my card's location?
lost_or_stolen_card
1,502
Has there been any activity on my card today?
lost_or_stolen_card
1,475
How can I report that my card was stolen? I made a police report first.
lost_or_stolen_card
1,503
I don't have my mobile device and am unable to make the payment because I forgot my details.
lost_or_stolen_phone
5,316
Is there something that I can do since my phone was stolen yesterday?
lost_or_stolen_phone
5,292
stolen phone, what should i do
lost_or_stolen_phone
5,279
What should I do if my phone is lost or stolen?
lost_or_stolen_phone
5,325
Is there a fee for physical cards?
order_physical_card
8,088
How much is a physical card?
order_physical_card
8,153
How do I order a card?
order_physical_card
8,121
Does it cost anyting to get my own card?
order_physical_card
8,071
I tried entering my passcode and it isn't working. Can you help?
passcode_forgotten
4,893
I can't access my account.
passcode_forgotten
4,888
How can I go about resetting my passcode?
passcode_forgotten
4,875
how to recover my passcode
passcode_forgotten
4,841
I made a card payment which is showing me pending.
pending_card_payment
5,104