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There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?
21cash_withdrawal_not_recognised
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If I was mugged and lost everything, how do I access my account and app?
43lost_or_stolen_phone
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I would like to delete my account.
55terminate_account
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How long is my Europe transfer wait?
67transfer_timing
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I do not remember purchasing anything for 1拢, and it is on my statement. Can you please tell me what that is about?
35extra_charge_on_statement
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How long is the wait for a US transfer?
67transfer_timing
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Which ATMs accept this card?
4atm_support
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Is it permissible to hold money in multiple currencies?
37fiat_currency_support
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my phone is gone
43lost_or_stolen_phone
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How do I avoid getting charged a fee on my card?
16card_payment_fee_charged
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My top-up for Google Pay isn't working
3apple_pay_or_google_pay
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Why did my transfer not go through?
36failed_transfer
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If I started the Bank transfer from Europe, how long will the process take to complete?
67transfer_timing
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I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?
29direct_debit_payment_not_recognised
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I want to skip verification of my identity.
74why_verify_identity
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How old do my children need to be to open an account?
2age_limit
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how do I top up my money automatically
5automatic_top_up
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I'm starting to think my card is lost because it still hasn't arrived, can you help?
12card_arrival
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My daughter needs a card. Can I give her one of mine that's linked to my account?
40getting_spare_card
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Payment i did not do
17card_payment_not_recognised
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Where can I pay with my debit or credit card?
11card_acceptance
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What is the base of the exchange rates?
33exchange_rate
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Can I have one of the virtual cards?
41getting_virtual_card
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Why is my card payment showing as pending?
46pending_card_payment
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Cash withdrawal still pending?
47pending_cash_withdrawal
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I need a physical card.
44order_physical_card
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Are there restrictions for ordering extra cards?
40getting_spare_card
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I want to top my account by using a bank transfer. How would that work?
65transfer_into_account
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Will you be able to send the new card to China?
10card_about_to_expire
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My top-up isn't working.
59top_up_failed
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how do i change name?
31edit_personal_details
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How do your exchange rates work?
33exchange_rate
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What does it mean when my top up is saying still pending?
48pending_top_up
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I want to change my personal details.
31edit_personal_details
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What should I do if the passcode doesn't work for me?
45passcode_forgotten
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I will need to exchange currencies frequently, will I be able to get a discount?
32exchange_charge
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How can I tell what the limit is to top-ups?
60top_up_limits
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what is required documents for new card process ?
24contactless_not_working
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in china, need new card
10card_about_to_expire
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How do I report a stolen card?
42lost_or_stolen_card
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I'm just wondering when my card will get here.
13card_delivery_estimate
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Where can I get my PIN unblocked?
50pin_blocked
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Where is my transfer from [country]?
6balance_not_updated_after_bank_transfer
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My card doesn't work.
15card_not_working
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What currencies are used in your exchange?
37fiat_currency_support
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What stores can I sue my card?
11card_acceptance
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Please advise what is the exchange rate
33exchange_rate
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My card is expiring shortly. How much will it cost for a replacement, and how soon can I get it?
10card_about_to_expire
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Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening.
28declined_transfer
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Why was the exchange rate different when I withdrew my cash?
76wrong_exchange_rate_for_cash_withdrawal
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How can I top up my Google Pay?
3apple_pay_or_google_pay
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Why did I get less money than I asked for?
75wrong_amount_of_cash_received
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My virtual card won't work.
72virtual_card_not_working
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When adding money, what are the currencies you take?
54supported_cards_and_currencies
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How do I accept exchanges to EU?
37fiat_currency_support
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Will you accept my other card?
54supported_cards_and_currencies
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How can I find out where my contactless works?
24contactless_not_working
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I couldn't make a transfer to a beneficiary!
8beneficiary_not_allowed
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What are the ATMs that will accept this card?
4atm_support
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My friends want to top up my account
62topping_up_by_card
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I think my card payment has been stopped
53reverted_card_payment?
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Why doesn't the card payment work
26declined_card_payment
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What are disposable cards?
38get_disposable_virtual_card
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I need a new passcode.
45passcode_forgotten
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Will I be charged if someone needs to send me money?
56top_up_by_bank_transfer_charge
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When using a US card, what is the cost for a top up/off?
57top_up_by_card_charge
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Assist me please with card activation.
1activate_my_card
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When will the $1 transaction be credited to me?
35extra_charge_on_statement
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Do cash machines let me change my pin?
22change_pin
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I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw.
76wrong_exchange_rate_for_cash_withdrawal
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How does a transfer work?
65transfer_into_account
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I thought cash withdrawals didn't have a fee
20cash_withdrawal_charge
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Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals?
20cash_withdrawal_charge
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how to activate card?
1activate_my_card
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What are your policies for card transfers?
36failed_transfer
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did not receive correct cash upon withdrawal
75wrong_amount_of_cash_received
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I just got $20 when I tried to get $100
75wrong_amount_of_cash_received
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I bought this item and was charged the wrong amount can I get a refund?
52request_refund
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What is the minimum age to open an account?
2age_limit
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me.
6balance_not_updated_after_bank_transfer
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Can I exchange currencies?
37fiat_currency_support
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Can I top-up as much as I want?
60top_up_limits
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How can I perform a dual money transferring from one account to another?
65transfer_into_account
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I bought an item and noticed the exchange rate was not correct.
18card_payment_wrong_exchange_rate
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How old do you have to be to get an account?
2age_limit
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Why could I not choose cash at the ATM?
27declined_cash_withdrawal
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Can you please show me where I can find the location to link my card?
14card_linking
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The ATM didn't give me the the withdraw amount requested.
75wrong_amount_of_cash_received
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What is the next step if my card is about to expire.
10card_about_to_expire
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Why was my card payment reverted?
53reverted_card_payment?
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I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?
65transfer_into_account
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May I have another card?
40getting_spare_card
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What's the minimum age for opening an account?
2age_limit
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The transfer I did hasn't arrived
66transfer_not_received_by_recipient
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My cash withdrawal was partly declined
75wrong_amount_of_cash_received
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I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.
64transfer_fee_charged
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What do you charge for top ups?
57top_up_by_card_charge
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I sent some money and the receiver can't access it.
66transfer_not_received_by_recipient
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I don't know why my payment didn't work.
26declined_card_payment
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Is there a way to make my old card usable with the app?
14card_linking
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