text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer
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How do I report my card lost or stolen? | 42lost_or_stolen_card
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Why do I have to verify the top-up? | 71verify_top_up
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What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out. | 17card_payment_not_recognised
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This company is terrible! Can you delete my account? | 55terminate_account
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Is there a fee to exchange foreign money? | 32exchange_charge
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Why are there fees for card usage? | 16card_payment_fee_charged
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I only own one other credit card from the USA. Will it be accepted? | 54supported_cards_and_currencies
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Where can my card be delivered? | 44order_physical_card
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Please help me to know the status of my card payment as its pending since a while. | 46pending_card_payment
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Can you please identify the problem with my bank card? | 15card_not_working
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How long does a transfer stay pending? | 49pending_transfer
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Can i make transactions before identity verification is complete? | 74why_verify_identity
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I wish to close my account. I do not like the service you provide. | 55terminate_account
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How much does it cost in fees to use your card? | 44order_physical_card
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I can see an extra 1£ charge on my app. Why did you charge me extra? | 35extra_charge_on_statement
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I tried to pay contactless at the bus today and it didn't work. Any ideas why? | 24contactless_not_working
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Why wouldn't the contactless payment work when I tried to pay at the bus today? | 24contactless_not_working
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What kind of currencies can I use to add money? | 54supported_cards_and_currencies
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I just got my new card but am not sure how to check its PIN. | 39get_physical_card
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How can I stop fraud on my account right now? | 23compromised_card
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Why was my cash withdrawal declined? | 27declined_cash_withdrawal
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Why am I seeing a transfer fee? | 64transfer_fee_charged
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If I need GBP instead of AUD what do I do? | 34exchange_via_app
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I transferred some money but the receiver can't pick it up for some reason. | 66transfer_not_received_by_recipient
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I do not have what is required to prove my identity | 68unable_to_verify_identity
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What would the price be for an expired card replacement and how long will it take me to get it? | 10card_about_to_expire
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When topping up by transfer, will I be charged? | 56top_up_by_bank_transfer_charge
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What foreign exchange rate will you use? | 33exchange_rate
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Something went wrong, I was charged an extra pound? | 35extra_charge_on_statement
| [
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I am not being recognized by the app. | 68unable_to_verify_identity
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Can I hold money in multiple currencies? | 37fiat_currency_support
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I'm not in the UK, is it possible for me to still get a card? | 25country_support
| [
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I was trying to use my virtual card at a merchant and it was rejected. How can I fix this? | 72virtual_card_not_working
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Are there any limits on where I can use my card? | 11card_acceptance
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Do you have any restrictions to my top-up? | 60top_up_limits
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Why is my disposable virtual card being denied? | 72virtual_card_not_working
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I made a currency exchange and think I was charged more than I should of been. | 18card_payment_wrong_exchange_rate
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Is the top up feature available on the Apple Watch? | 3apple_pay_or_google_pay
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Why do you need all this information about my Source of Funds? | 70verify_source_of_funds
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My credit card cancelled a payment for a purchase. | 53reverted_card_payment?
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How do I get the Top Up feature on my apple watch working? | 3apple_pay_or_google_pay
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how do I link an already existing card? | 14card_linking
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I want my account deleted! | 55terminate_account
| [
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My contactless payments have not been completed successfully. | 24contactless_not_working
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Why can't I see my PIN? | 39get_physical_card
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I'm not okay with this fee on my statement. | 35extra_charge_on_statement
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Where is the tracking number for the card you sent me? | 12card_arrival
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I would like to link my card. How do I do it? | 14card_linking
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What is the top-ups limit? | 60top_up_limits
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I found my card, I would like to reactivate it. | 14card_linking
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I cannot verify my identity | 68unable_to_verify_identity
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Im very upset as my top-up was canceled and I have no idea why. | 61top_up_reverted
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Does the card you sent have a way to track to it? | 12card_arrival
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What's the most disposable cards I can have? | 30disposable_card_limits
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Problems with top up | 59top_up_failed
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I cannot use my disposable virtual card. | 72virtual_card_not_working
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How long do i have to wait for a transfer to reach my account? | 67transfer_timing
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Since my card is about to expire, I need a new one. | 10card_about_to_expire
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Will you accept a cheque to top up my account? | 58top_up_by_cash_or_cheque
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Something is wrong with my passcode | 45passcode_forgotten
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I initiated a Bank transfer form Europe, how long will this take? | 67transfer_timing
| [
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I believe my credit card was stolen. | 42lost_or_stolen_card
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Will it automatically top-up money if there isn't a lot left? | 5automatic_top_up
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I need to change my name since I got married | 31edit_personal_details
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where to funds come from | 70verify_source_of_funds
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Is it possible to use my credit card to transfer money? | 62topping_up_by_card
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Why are there limits on auto top-up? | 5automatic_top_up
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Why can't I see my topup in my wallet anymore? | 62topping_up_by_card
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How do I link my card | 14card_linking
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge
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How do I exchange currency? | 34exchange_via_app
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What cards and currencies will suffice? | 54supported_cards_and_currencies
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I want to get Visa and Mastercard | 73visa_or_mastercard
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In terms of holding and exchange, what fiat currencies do you use. | 37fiat_currency_support
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How do I make contactless work | 24contactless_not_working
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There is an ATM withdrawl in the app I don't recognize. | 21cash_withdrawal_not_recognised
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What should I do if I think that someone else may be using my card. | 23compromised_card
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Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet. | 6balance_not_updated_after_bank_transfer
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areas card is accpeted | 11card_acceptance
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How do I link one your card if I have one already? | 14card_linking
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How can I see my source of funds? | 70verify_source_of_funds
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How can I top up with Google Pay? | 3apple_pay_or_google_pay
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How can I top up automatically? | 5automatic_top_up
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How do I show this stupid system that this is really my identity? | 68unable_to_verify_identity
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I'v exhausted all the of times I can try my PIN | 50pin_blocked
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There is a transaction for $1 and I don't know why it was charged. | 35extra_charge_on_statement
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How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though... | 75wrong_amount_of_cash_received
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I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening? | 26declined_card_payment
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Why can't I see the top-up amount I just added to my account? | 62topping_up_by_card
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how can i change my details | 31edit_personal_details
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What do I do if I think my card was improperly used? | 23compromised_card
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How do I know why my card isn't working? | 15card_not_working
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Is it possible to get a transfer from SWIFT? | 56top_up_by_bank_transfer_charge
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What is the exchange rate like? | 33exchange_rate
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I no longer have my passcode. | 45passcode_forgotten
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Someone is using my account to do online shopping! Please freeze it asap | 23compromised_card
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How long does a transfer take from china? | 67transfer_timing
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My salary is in GBP; how can I note this in the app? | 51receiving_money
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Is there a charge or discount if I use a European bank in a top up? | 57top_up_by_card_charge
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