text
stringlengths 13
368
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class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Can you unblock my pin after too many wrong pin attempts? | 50pin_blocked
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I made a deposit of cash and check that has not been added to my balance. | 7balance_not_updated_after_cheque_or_cash_deposit
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It's been two weeks, why has the transaction for $1.00 not been reversed? | 35extra_charge_on_statement
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My account was charged for a withdraw I tried to make that was decline. | 47pending_cash_withdrawal
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May I get a disposable virtual card as well? | 38get_disposable_virtual_card
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What do you need for my identity check? | 69verify_my_identity
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Where on the website do I go to link my card? | 14card_linking
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It seems there is an incorrect listing of a direct debit payment on my app that I did not make | 29direct_debit_payment_not_recognised
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Why was I charged for card payment? | 16card_payment_fee_charged
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What foreign exchange rate will you use? | 33exchange_rate
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My address has changed. | 31edit_personal_details
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How come I was charged extra when I withdrew cash? | 20cash_withdrawal_charge
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What kind of fiat currency can I used for holding and exchange? | 37fiat_currency_support
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The exchange rate was wrong when I bought something outside the country. | 18card_payment_wrong_exchange_rate
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Can I link my new card? | 14card_linking
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Can I use Apple Pay to top up? | 3apple_pay_or_google_pay
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Show me how to change my pin? | 22change_pin
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how long do money transfers take? | 66transfer_not_received_by_recipient
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How can I view the source of my available funds? | 70verify_source_of_funds
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Do you know why my card payment is declined? | 26declined_card_payment
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Is it possible to deposit money in GBP? | 51receiving_money
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What are the steps to verify my identity? | 69verify_my_identity
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Is there an option to have a virtual card? | 41getting_virtual_card
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Top up on my Google Pay isn't working. | 3apple_pay_or_google_pay
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What do I do when my card expires? | 10card_about_to_expire
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My top up failed. | 59top_up_failed
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How do I reset my PIN? | 50pin_blocked
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On my last transaction it seem that my top-up was not successful. | 61top_up_reverted
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Why is your exchange rate for my card payment wrong | 18card_payment_wrong_exchange_rate
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Am I able to exchange currencies? | 37fiat_currency_support
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how do i change name? | 31edit_personal_details
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What would lead to my top up still pending? | 48pending_top_up
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My card was declined today when eating and I need to know what's wrong. | 15card_not_working
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Is it acceptable to use my card anywhere? | 11card_acceptance
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When will I get my card? | 12card_arrival
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I'm not in the UK, is it possible for me to still get a card? | 25country_support
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I would rather the Mastercard. | 73visa_or_mastercard
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Where is the transaction I made to a friend? | 66transfer_not_received_by_recipient
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Can I be topped up once I hit a certain balance? | 5automatic_top_up
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Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones. | 63transaction_charged_twice
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Who accepts my card? | 11card_acceptance
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Do I get a choice between Visa and Mastercard? | 73visa_or_mastercard
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What is the fastest that I can make a transfer? | 67transfer_timing
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Do you support the EU? | 25country_support
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My beneficiary has been denied, is this normal? | 8beneficiary_not_allowed
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What can I pay with? Does cash work? | 58top_up_by_cash_or_cheque
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | 29direct_debit_payment_not_recognised
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How do I make my virtual card work? | 72virtual_card_not_working
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I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on? | 75wrong_amount_of_cash_received
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I was charged a fee for a card payment. Why? | 16card_payment_fee_charged
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new customer and filling gas today, it's not working, the thing shows pending half an hour! | 48pending_top_up
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It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account. | 0Refund_not_showing_up
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How old do you have to be to be able to open an account? | 2age_limit
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I don't understand how to top up my account, can you please explain the process? | 65transfer_into_account
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Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. | 76wrong_exchange_rate_for_cash_withdrawal
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Is it possible to get a transfer from SWIFT? | 56top_up_by_bank_transfer_charge
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For some reason my contactless won't work for me. | 24contactless_not_working
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I need information about an extra €1 fee in my statement. | 35extra_charge_on_statement
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I don't know where this transaction came from? | 17card_payment_not_recognised
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How can I get my card out of the damn ATM? | 19card_swallowed
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I received my salary in GBP. How do I change this to my currency? | 51receiving_money
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I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? | 65transfer_into_account
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Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. | 64transfer_fee_charged
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Is there a fee when you pay with your card? | 16card_payment_fee_charged
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I don't recognise a cash withdrawal | 21cash_withdrawal_not_recognised
| [
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Cannot access my top up. | 62topping_up_by_card
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Why hasn't my recipient received their money? | 66transfer_not_received_by_recipient
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I don't live in the UK. Can I still get a card? | 25country_support
| [
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Can I get a card outside the UK? | 25country_support
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Please terminate my account. | 55terminate_account
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There is an unauthorized cash withdrawal from my account for 500£. I definitely didn't make this withdrawal. I need your help. | 21cash_withdrawal_not_recognised
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How are currencies exchanged? | 34exchange_via_app
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top-up is slow to process | 48pending_top_up
| [
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I was at an ATM and it swallowed my card. | 19card_swallowed
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I would like to know why my payment is still pending, can you help? | 49pending_transfer
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I would like to exchange currencies | 34exchange_via_app
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An ATM fee was attached to my recent withdrawal. | 20cash_withdrawal_charge
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do I need anything for the identity check? | 69verify_my_identity
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I have a payment I didn't do | 17card_payment_not_recognised
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When will my transfer be available in my account. | 6balance_not_updated_after_bank_transfer
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How can I top-up my limit? | 60top_up_limits
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What stores can I sue my card? | 11card_acceptance
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My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? | 23compromised_card
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Is GBP a supported currency? | 51receiving_money
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I tried using my card today and it's not working, can you help me? | 15card_not_working
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I was mugged yesterday and they took everything. I can't access my app. What are my next steps? | 43lost_or_stolen_phone
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Can you tell me how to order a virtual card? | 41getting_virtual_card
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How can I change my Tholepin ? | 22change_pin
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Will my transfer immediately show up in my account? | 67transfer_timing
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Where can my card be delivered? | 44order_physical_card
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As for limits are top ups included? | 60top_up_limits
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Freeze my account it's been hacked. | 23compromised_card
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My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now? | 72virtual_card_not_working
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I need to find out why my transfer didn't get there. | 66transfer_not_received_by_recipient
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There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not? | 29direct_debit_payment_not_recognised
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I know I didn't make this payment showing up on my card, I don't remember this person at all. | 17card_payment_not_recognised
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I need to verify my source of funds | 70verify_source_of_funds
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My card appears to be broken how can I fix it? | 15card_not_working
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What currencies or cards do you support for topping up? | 54supported_cards_and_currencies
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can i top up with apple pay | 3apple_pay_or_google_pay
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