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My pin was blocked, how do I make it so I can use it?
50pin_blocked
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Will there be any extra fees for European bank card for top up?
57top_up_by_card_charge
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Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.
0Refund_not_showing_up
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I have a strange direct debit in my statement
29direct_debit_payment_not_recognised
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The service of this company sucks, I need to terminate my account.
55terminate_account
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I tried to pay contactless at the bus today and it didn't work. Any ideas why?
24contactless_not_working
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are both visa and mastercard available to me?
73visa_or_mastercard
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Why would a transfer fail?
36failed_transfer
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I have received my card, can you help me put it in the app?
14card_linking
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whats your exchange rate
32exchange_charge
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Where can I pay with my debit or credit card?
11card_acceptance
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My card has been compromised
23compromised_card
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Can I do a bank transfer to put additional money in my account because I am out of money?
65transfer_into_account
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I think my card payment had been return
53reverted_card_payment?
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Are there any fees for adding money with an international card?
57top_up_by_card_charge
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My top-up failed, WHY?
59top_up_failed
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The top-up is pending.
48pending_top_up
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?
6balance_not_updated_after_bank_transfer
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Where does all this money come from though?
70verify_source_of_funds
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I am waiting for a payment to go through.
46pending_card_payment
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If I want to top up, can I use Apple Pay?
3apple_pay_or_google_pay
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Will I be charged if I use European bank card for top up?
57top_up_by_card_charge
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I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this.
52request_refund
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I do not see a top-up processed.
48pending_top_up
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What are the charges for US cards with top up.
57top_up_by_card_charge
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It doesn't look like the top-up completed.
48pending_top_up
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Help me set up a new PIN?
22change_pin
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I'd like to know why my top-up was canceled please.
61top_up_reverted
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Can you help my fix my contactless?
24contactless_not_working
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Can I get a real card?
44order_physical_card
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?
59top_up_failed
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I found an unauthorized card payment
17card_payment_not_recognised
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How do I freeze my card? I think someone is using it to make a bunch of online transactions.
23compromised_card
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My disposable virtual card is not working
72virtual_card_not_working
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The card I've got seems to be broken.
15card_not_working
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I need AUD not GBP, how do I change it?
34exchange_via_app
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Where can I find a virtual card?
41getting_virtual_card
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I think the atm ate my card.
19card_swallowed
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Why can't I get cash?
27declined_cash_withdrawal
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I need help with a lost card
42lost_or_stolen_card
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How do I use contactless payments?
24contactless_not_working
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Where is the money I pushed it's on my mobile app as being withdrawn.
75wrong_amount_of_cash_received
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I need to change my account details
31edit_personal_details
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Can you tell my why my card payment has been reverted.
53reverted_card_payment?
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If my kids wanted to use your service how old would they have to be?
2age_limit
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I am concerned about the security in my account and would like to make a dispute.
29direct_debit_payment_not_recognised
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What are the ways for others to transfer me money?
51receiving_money
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Is there a transfer fee?
64transfer_fee_charged
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I don't recognise a card payment
17card_payment_not_recognised
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How do I obtain a disposable virtual card?
38get_disposable_virtual_card
[ 0.035400390625, 1.0703125, 0.1795654296875, -1.6513671875, -0.1878662109375, 1.849609375, -1.0126953125, -0.96240234375, -1.3349609375, -2.158203125, -0.6396484375, 0.0872802734375, -1.986328125, 0.28173828125, 0.36083984375, -0.1669921875, -0.76806640625, -0.441650390625, -0.197265625, 0.1875, -0.197998046875, -0.303955078125, 0.697265625, 0.9501953125, 0.36181640625, 0.365478515625, -0.56396484375, -2.365234375, -2.048828125, 0.149169921875, 2.689453125, 0.33740234375, 0.8896484375, 0.71533203125, 0.2308349609375, 0.63623046875, -1.9052734375, 1.111328125, 7.58984375, -0.1466064453125, -0.7587890625, 3.185546875, 1.4130859375, -0.1614990234375, 0.033966064453125, 0.62353515625, -1.0185546875, -1.2138671875, 0.1939697265625, -1.306640625, -0.10870361328125, -0.424072265625, 0.3232421875, 1.08984375, 0.798828125, -0.853515625, 0.20361328125, -1.4677734375, -0.9033203125, -1.3916015625, -0.57861328125, 0.6416015625, -0.003742218017578125, 0.5693359375, -1.4619140625, -0.1319580078125, -2.458984375, -0.25341796875, -0.059356689453125, 1.1650390625, 0.410400390625, 1.4404296875, 2.646484375, 0.2327880859375, -0.11248779296875, -0.47021484375, -0.391845703125 ]
Is Apple Pay a possible top up option?
3apple_pay_or_google_pay
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Is it possible to top up with cash? If so how do I do it?
58top_up_by_cash_or_cheque
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I'm not sure why my card payment was cancelled, can you find out why?
53reverted_card_payment?
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How much will I get with the exchange rate?
33exchange_rate
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My card's expiring, what happens now?
10card_about_to_expire
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Someone else is using my card, freeze it.
23compromised_card
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Why do you need to know where my money is coming from?
70verify_source_of_funds
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Which credit or debit cards can I use to top up?
54supported_cards_and_currencies
[ 0.165283203125, 0.41552734375, 0.262451171875, 2.00390625, 1.7724609375, 1.3818359375, -1.701171875, 0.44921875, 0.413330078125, 0.87890625, -0.54736328125, 0.767578125, -1.646484375, -1.189453125, 1.0234375, -1.513671875, -0.310791015625, -0.3955078125, -0.07696533203125, 0.92578125, -2.521484375, 0.568359375, 1.3271484375, -2.267578125, -1.47265625, 1.6953125, -3.39453125, -0.82666015625, -1.67578125, 0.35400390625, 1.240234375, -0.8671875, 0.0703125, -1.5537109375, 2.08203125, -0.341064453125, -0.1944580078125, 1.861328125, 1.3544921875, -0.019378662109375, 1.70703125, 0.25, -0.462646484375, -2.33984375, 0.89013671875, 1.7724609375, -0.0435791015625, -0.82421875, -0.298095703125, -0.28125, 0.1929931640625, 1.197265625, -2.04296875, -0.8876953125, 7.80078125, -0.1953125, -0.68115234375, 1.8466796875, 3.607421875, -0.81982421875, 1.1162109375, -0.9423828125, 3.642578125, -0.30712890625, -3.62109375, 1.6826171875, -0.70947265625, -2.63671875, -0.274658203125, 1.5703125, -2.091796875, 2.021484375, -1.7998046875, -0.2406005859375, -1.259765625, -1.09765625, -0.251220703125 ]
Why do you need code verification for my top up?
71verify_top_up
[ -0.81494140625, -0.2548828125, 0.039947509765625, 1.6123046875, 0.64306640625, -0.009124755859375, 0.80712890625, -1.40234375, -0.79345703125, -1.4248046875, -1.4853515625, 0.260009765625, 0.33154296875, 1.3525390625, 0.60400390625, -1.697265625, -0.5224609375, -1.6669921875, -0.89599609375, -0.884765625, 0.063720703125, -0.71728515625, 0.669921875, -1.0908203125, -0.374755859375, 0.35986328125, -1.193359375, -1.615234375, -1.0673828125, -0.389404296875, 0.420654296875, 1.6025390625, -1.05078125, -1.7275390625, 0.60009765625, 0.1396484375, -2.232421875, -0.728515625, 0.8720703125, 1.5185546875, -1.7685546875, 0.6142578125, 0.63525390625, -0.205078125, -0.35986328125, 2.84765625, 0.54443359375, -0.95263671875, 1.580078125, -0.69384765625, -0.382568359375, -0.50537109375, -1.32421875, -0.486572265625, 0.77392578125, 0.0748291015625, -0.20751953125, 1.76953125, 1.015625, 0.89111328125, 1.3056640625, 2.373046875, 2.9609375, -1.6298828125, -1.0166015625, 1.375, -1.4482421875, 0.35986328125, 0.9775390625, 1.3623046875, 0.5712890625, 8.4296875, -0.431396484375, 0.407958984375, 0.6025390625, -1.2998046875, -1.4443359375 ]
What is the amount of disposable cards I can have each day?
30disposable_card_limits
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I would like to create a disposable virtual card. How do I go about doing that?
38get_disposable_virtual_card
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I have been charged with a fee for paying with my card.
16card_payment_fee_charged
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I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.
21cash_withdrawal_not_recognised
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What is the youngest someone can be to open an account?
2age_limit
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What countries will my card be supported in?
25country_support
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I would like to verify the source of my money
70verify_source_of_funds
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Why am i to verify the top-ups?
71verify_top_up
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Why don't I see my top up in my wallet?
62topping_up_by_card
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What should I do if I think that someone else may be using my card.
23compromised_card
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I have a direct debit charge that I do not recognize
29direct_debit_payment_not_recognised
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My card isn't working anymore.
15card_not_working
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If my card is trapped in the ATM, what do I do?
19card_swallowed
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How long does a transfer stay pending?
49pending_transfer
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Where do I order my card?
44order_physical_card
[ -0.11883544921875, 0.2042236328125, -1.2939453125, -0.4873046875, 0.310791015625, 0.25732421875, -1.78515625, 0.0008878707885742188, -0.33349609375, 0.1756591796875, 1.7861328125, 2.27734375, 1.0634765625, 1.546875, 0.73388671875, 1.5166015625, 1.9599609375, -0.475830078125, 0.455810546875, 0.734375, 0.0628662109375, -1.109375, 0.57666015625, -0.480224609375, -0.0499267578125, 1.318359375, 0.140625, 0.51611328125, 0.56591796875, -2.361328125, -0.783203125, -0.69775390625, 0.365234375, 0.36572265625, -0.7861328125, -1.6484375, 0.08941650390625, -0.483154296875, -0.102783203125, 0.81005859375, 2.98828125, 1.3671875, 1.59765625, -1.01171875, 8.28125, -0.92578125, -0.7001953125, -0.9345703125, -0.8935546875, 0.1456298828125, 0.57177734375, -0.1014404296875, -0.86279296875, -0.552734375, 0.99267578125, -0.1505126953125, -1.2958984375, 1.2421875, 0.04742431640625, -0.150634765625, -1.0576171875, -1.26953125, 0.1800537109375, -0.822265625, -1.32421875, -1.8310546875, -0.471435546875, -1.044921875, -2.755859375, -0.359130859375, -1.6513671875, -0.9033203125, -1.3271484375, 1.107421875, -0.73046875, -2.099609375, 0.16845703125 ]
My transfer didn't work
36failed_transfer
[ 0.5390625, -0.11138916015625, -1.7353515625, 1.0048828125, -1.68359375, -0.2939453125, 0.048583984375, 0.58154296875, 3.306640625, 1.2060546875, -1.0751953125, 0.37353515625, -0.6064453125, -2.326171875, 0.85546875, 2.697265625, 0.72265625, 0.251708984375, -0.88232421875, 0.232666015625, -2.345703125, -1.177734375, -0.45556640625, -0.5068359375, 0.84130859375, -1.3818359375, 2.673828125, 1.109375, 5.1484375, 0.00495147705078125, -2.140625, -1.974609375, -1.4091796875, -1.0283203125, -0.426513671875, -0.79833984375, 8.515625, -1.396484375, -1.578125, -0.63134765625, 0.395751953125, 0.010986328125, -0.83203125, -0.50634765625, -0.5732421875, -2.0625, -0.99267578125, -0.85693359375, -0.43212890625, 1.7998046875, -1.556640625, 0.32177734375, 2.083984375, -0.525390625, -0.5703125, 0.1229248046875, 1.0361328125, -0.98486328125, -0.9111328125, 0.9697265625, 0.52734375, -2.138671875, -2.076171875, 0.135986328125, 1.0380859375, -1.59765625, 1.8388671875, 0.08380126953125, -0.07440185546875, -0.033935546875, -1.294921875, -2.03125, -0.46435546875, 0.1796875, 0.5615234375, 0.446533203125, 0.5556640625 ]
How do I know which ATMs will accept this card?
4atm_support
[ -1.125, 0.74609375, 1.44140625, -1.7919921875, 8.0703125, 0.1942138671875, 0.243408203125, -1.439453125, -1.16015625, -1.4462890625, 0.6767578125, 1.4853515625, -0.88134765625, 0.2484130859375, -1.66796875, -1.134765625, -2.099609375, -1.2080078125, -0.9140625, 2.9296875, 0.908203125, -0.218017578125, 1.1005859375, -1.3662109375, 0.1341552734375, 1.2998046875, -1.4306640625, 1.6376953125, -1.796875, -1.0771484375, 2.23828125, -0.51025390625, -0.75341796875, 1.6552734375, 0.64697265625, -2.130859375, -1.541015625, 1.91015625, 0.21533203125, 1.11328125, 0.3798828125, 0.281982421875, -1.4453125, -1.123046875, 0.478515625, 1.0390625, -0.51611328125, 1.4755859375, 0.250732421875, -1.39453125, -0.186279296875, 0.0240020751953125, -3.294921875, -0.779296875, 2.095703125, -0.5927734375, -2.005859375, 0.07720947265625, 1.8515625, -1.4248046875, 0.921875, -1.33984375, 0.80615234375, -2.287109375, -2.83203125, 1.90234375, 0.06744384765625, -0.241943359375, 0.85693359375, 2.12890625, -0.94287109375, 0.65771484375, 0.00174713134765625, -0.426513671875, -0.149169921875, 0.41943359375, 1.841796875 ]
What cards and currencies are supported?
54supported_cards_and_currencies
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Why were there additional charges when transferring?
64transfer_fee_charged
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How long will it take for my ID to verify?
68unable_to_verify_identity
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I need to verify my identity
69verify_my_identity
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Can I use my card for payment all over the world?
11card_acceptance
[ 0.55419921875, -1.15625, 0.537109375, 0.0321044921875, 1.240234375, 0.3740234375, -1.177734375, -0.0938720703125, 1.1435546875, 1.1494140625, 0.4716796875, 4.44921875, -0.191650390625, -0.3857421875, -0.11297607421875, 0.0660400390625, 0.2379150390625, 0.59375, -0.01096343994140625, 0.5908203125, -1.11328125, -0.90869140625, -0.517578125, -1.49609375, -1.724609375, 5.9375, -0.921875, 0.00959014892578125, -0.485595703125, -1.75, -0.728515625, -0.18359375, 2.078125, -0.23974609375, 0.8974609375, -0.412841796875, 0.0272369384765625, 1.7353515625, -0.62060546875, -0.65185546875, 1.4365234375, -0.359375, -1.4287109375, -2.529296875, 1.9697265625, -1.224609375, -0.92578125, -2.208984375, -1.2822265625, -1.41796875, 0.77978515625, 3.271484375, -0.6083984375, -0.492919921875, 2.916015625, 0.2430419921875, 0.62646484375, 0.74560546875, 0.2098388671875, 0.830078125, 0.10601806640625, -0.0165252685546875, 1.0419921875, -0.30322265625, -0.294189453125, -0.6875, 0.49560546875, -2.8515625, -1.4814453125, 0.52099609375, -0.580078125, -0.211181640625, -1.150390625, 1.7998046875, -0.47900390625, -0.50341796875, 0.7734375 ]
I want to top my account by using a bank transfer. How would that work?
65transfer_into_account
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My salary is in GBP; how can I note this in the app?
51receiving_money
[ -0.15185546875, -0.99072265625, 1.025390625, 0.482421875, 0.263916015625, -0.077880859375, -0.58056640625, 0.140625, 1.5068359375, -0.033416748046875, -1.259765625, -0.280517578125, -0.2459716796875, -1.0595703125, 0.1649169921875, -0.75048828125, -0.73779296875, 0.72021484375, -0.650390625, -0.54150390625, -1.1103515625, -1.25390625, 0.41748046875, -1.298828125, -0.708984375, 0.84375, -2.275390625, -0.13134765625, 0.46923828125, -0.10394287109375, -1.361328125, -0.615234375, 1.255859375, 0.50390625, 1.2744140625, 0.982421875, 0.72900390625, 1.677734375, -1.361328125, 0.37548828125, -0.010650634765625, -0.5869140625, -0.90087890625, -0.76953125, 0.1678466796875, -2.412109375, -1.373046875, -0.54248046875, -0.377685546875, 0.630859375, 0.99853515625, 8.2890625, -0.63623046875, -2.927734375, 1.580078125, -0.358642578125, 2.529296875, 0.89501953125, 0.78515625, 0.24755859375, -0.72119140625, -0.7587890625, -0.44970703125, -0.4873046875, 0.9453125, 2.109375, 1.205078125, 0.2354736328125, -0.58740234375, -0.08441162109375, 1.267578125, -0.57080078125, -1.4013671875, -0.3779296875, -0.8564453125, -0.381591796875, 0.57373046875 ]
Where do I find the top-up verification code?
71verify_top_up
[ -0.28759765625, 0.0034618377685546875, -0.090576171875, 1.4970703125, 0.7314453125, 0.51318359375, 1.130859375, -0.73486328125, -0.85595703125, -1.525390625, -1.7939453125, 0.257080078125, 0.145263671875, 1.07421875, 0.77392578125, -1.4912109375, -0.70751953125, -1.5029296875, -0.7587890625, -0.86279296875, -0.431884765625, -0.69921875, 0.93212890625, -1.21484375, -0.5966796875, 0.270751953125, -1.0478515625, -1.5615234375, -0.74267578125, -0.417236328125, 0.333251953125, 0.71484375, -1.130859375, -1.462890625, 0.6328125, 0.298828125, -2.013671875, -0.671875, 1.16796875, 1.3935546875, -1.806640625, 0.7744140625, 0.1639404296875, -0.64013671875, -0.662109375, 2.095703125, 0.364013671875, -0.685546875, 2.103515625, -0.4345703125, -0.74169921875, -0.314697265625, -0.96630859375, -0.1585693359375, 0.67822265625, -0.23828125, -0.2117919921875, 1.005859375, 1.00390625, 0.82080078125, 1.5126953125, 1.826171875, 1.9833984375, -1.4833984375, -0.82275390625, 1.0517578125, -0.7958984375, 0.181884765625, 0.98486328125, 1.3525390625, 0.736328125, 8.6015625, -0.6083984375, 0.493408203125, -0.120849609375, -0.732421875, -1.013671875 ]
where is theft-top option?
5automatic_top_up
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Will I always be charged a fee for using my card?
16card_payment_fee_charged
[ -1.0771484375, 1.5302734375, -1.390625, 0.67431640625, -2.025390625, -0.81689453125, -1.54296875, -0.6181640625, 0.0821533203125, 1.42578125, 1.4580078125, -0.2164306640625, -1.123046875, -1.1865234375, -0.79736328125, 0.89404296875, 8.703125, 1.048828125, 1.3583984375, -2.197265625, 1.921875, -0.88134765625, -0.9560546875, 0.180419921875, 0.75732421875, -1.9228515625, 0.87255859375, -1.2138671875, 2.265625, 0.4892578125, -3.580078125, -1.3984375, 1.296875, -0.302001953125, -0.28173828125, 1.5224609375, 0.69287109375, -0.9775390625, -1.7138671875, -1.158203125, 1.576171875, -0.86328125, -1.0341796875, -0.54931640625, 2.015625, 0.11962890625, 2.1640625, -0.44677734375, -0.5361328125, 1.875, 1.20703125, -0.5078125, -1.59375, -0.312255859375, -0.97216796875, -0.255126953125, 0.69189453125, 2.421875, 1.6923828125, 0.548828125, 0.80419921875, -1.126953125, -0.38232421875, 2.513671875, 1.853515625, -2.31640625, 0.5546875, 0.458740234375, -2.5390625, -2.6015625, -1.947265625, -1.3251953125, -2.849609375, 0.9326171875, -1.52734375, -2.447265625, 0.650390625 ]
Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?
42lost_or_stolen_card
[ 1.4375, 0.305908203125, -1.1787109375, -1.490234375, -1.6025390625, 0.046478271484375, -0.26220703125, -1.0302734375, -0.499755859375, -0.14501953125, -0.251220703125, -0.8271484375, 1.54296875, 0.282958984375, 2.578125, 1.1064453125, -0.050628662109375, -0.0030918121337890625, -1.0869140625, 0.5849609375, 0.830078125, 1.9375, 0.091796875, 3.408203125, -0.47509765625, -0.6357421875, -0.42041015625, 0.389892578125, -0.185302734375, -0.06768798828125, -0.397216796875, 0.47314453125, -0.66845703125, -1.2587890625, -0.483154296875, -0.319580078125, -0.658203125, -0.6142578125, 0.953125, 0.162841796875, -0.47802734375, 1.1796875, 7.94140625, 2.2421875, 1.4130859375, -0.36572265625, -1.974609375, -0.038421630859375, -1.283203125, -0.037139892578125, -0.84521484375, -0.79541015625, 0.1954345703125, 0.2252197265625, -0.955078125, -1.080078125, -0.21435546875, -1.029296875, -2.10546875, -0.280029296875, -2.251953125, 0.79833984375, 0.48876953125, -1.7890625, 0.418701171875, 0.3251953125, -1.298828125, 0.22314453125, 0.0985107421875, -0.744140625, 0.272705078125, 0.2054443359375, 0.7470703125, 1.359375, 1.201171875, -0.9755859375, -2.330078125 ]
They charged me for paying with my card.
16card_payment_fee_charged
[ -1.1591796875, 1.3310546875, -1.3486328125, 0.62939453125, -2.150390625, -1.29296875, -1.513671875, -0.88525390625, 0.19580078125, 1.228515625, 1.4072265625, -0.1639404296875, -1.2734375, -0.99365234375, -0.91015625, 0.90087890625, 8.7890625, 1.3115234375, 1.349609375, -2.181640625, 2.16015625, -0.93408203125, -1.21484375, 0.2218017578125, 1.267578125, -2.296875, 1.060546875, -1.373046875, 2.4296875, 1.130859375, -3.611328125, -1.3232421875, 1.0029296875, -0.31396484375, -0.50341796875, 1.712890625, 1.0400390625, -1.1279296875, -1.763671875, -1.05078125, 0.9248046875, -0.9208984375, -1.0205078125, -0.314453125, 1.796875, 0.0743408203125, 2.140625, -0.343017578125, -0.6279296875, 1.9755859375, 0.83642578125, -0.313232421875, -1.4462890625, -0.27197265625, -1.392578125, -0.220947265625, 1.1171875, 2.326171875, 1.4912109375, 0.45166015625, 0.474365234375, -0.998046875, -0.54248046875, 2.173828125, 2.1796875, -2.056640625, 0.428466796875, 0.798828125, -2.18359375, -2.693359375, -1.6015625, -1.3798828125, -2.50390625, 0.6796875, -1.224609375, -2.53515625, 0.59521484375 ]
May I use my account now, even though the identity verification has not gone through yet?
74why_verify_identity
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Where do I verify my identity?
69verify_my_identity
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The ATM won't give me my card back.
19card_swallowed
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It appears that I am being double charged for some items that I have purchased this past week. Please review and correct.
63transaction_charged_twice
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What are the cards and currencies that are supported?
54supported_cards_and_currencies
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places i can use the card
11card_acceptance
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Can this app help me exchange currencies?
34exchange_via_app
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I was getting cash and can't get my card back.
19card_swallowed
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I believe I left my smartphone at the hotel I was staying at.
43lost_or_stolen_phone
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Do I need to verify my identity to use my account?
74why_verify_identity
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I tried to top up using my card, but now the money just disappeared!
62topping_up_by_card
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I am still waiting for a money transfer to show
49pending_transfer
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