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there is a transaction on my account that i didnt make
17card_payment_not_recognised
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What is the cost for an exchange fee?
32exchange_charge
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What is the minimum age?
2age_limit
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Can I request a physical card?
44order_physical_card
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What is the process of card activation?
1activate_my_card
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I made this payment days ago so why hasn't it gone through yet?
46pending_card_payment
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my phone is gone
43lost_or_stolen_phone
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Why did I not get a virtual card yet?
41getting_virtual_card
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What exchange rate do you use?
33exchange_rate
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I had to pay in order to do a transfer
64transfer_fee_charged
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My passcode doesn't work
45passcode_forgotten
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Why is there a charge on my account for taking out cash?
20cash_withdrawal_charge
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There is a direct debit I do not recognise in my statement
29direct_debit_payment_not_recognised
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Can I hold money in multiple currencies?
37fiat_currency_support
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Do you know where my card will be accepted?
11card_acceptance
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I think something may have happened that caused a charge to show up twice.
63transaction_charged_twice
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I couldn't use my contactless this morning, it wasn't accepted.
24contactless_not_working
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Why was the exchange rate incorrect for an item I recently bought?
18card_payment_wrong_exchange_rate
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Is there a fee for extra cards?
40getting_spare_card
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Where's the money that got charged to my card? It's not showing up in my account balance
62topping_up_by_card
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How can I get a physical card
44order_physical_card
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I got a message that I need to verify my identity; what do I do?
69verify_my_identity
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I cannot use my disposable virtual card.
72virtual_card_not_working
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The balance on my account wasn't updated after I made a depost.
7balance_not_updated_after_cheque_or_cash_deposit
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How long with my cash withdrawal stay pending for?
47pending_cash_withdrawal
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How do I verify a top-up?
71verify_top_up
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From where are you getting your exchange rates?
33exchange_rate
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I want to transfer money to a beneficiery. Why can't I?
8beneficiary_not_allowed
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How do I get my paycheck through this?
51receiving_money
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Why isn't my top up showing on my wallet?
62topping_up_by_card
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I want to know why I have been unable to withdrawn funds.
27declined_cash_withdrawal
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Is there a discount for frequently exchanging currencies?
32exchange_charge
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Will I be charged for topping up by card?
57top_up_by_card_charge
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Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?
27declined_cash_withdrawal
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What can I use a virtual disposable card for?
30disposable_card_limits
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What do I do if my card is expiring soon?
10card_about_to_expire
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My card is lost! What can I do?
42lost_or_stolen_card
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Cancel my last transfer
9cancel_transfer
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How many card payments can I use on a disposable card?
30disposable_card_limits
[ 0.0643310546875, 0.2191162109375, 2.400390625, -1.171875, 2.697265625, 1.37890625, -0.97998046875, 0.5126953125, -1.984375, -1.7890625, 0.326171875, 0.88427734375, -0.78125, -0.1480712890625, 0.2578125, -1.48046875, -3.970703125, -1.2294921875, -1.0869140625, 2.529296875, -1.6396484375, 0.548828125, 1.71875, -0.99072265625, 0.331298828125, 1.203125, -1.6767578125, -0.6025390625, -3.486328125, 0.251708984375, 8.484375, 0.12646484375, -1.365234375, 0.37451171875, -0.2054443359375, -0.87646484375, -2.302734375, 1.3486328125, 4.3046875, 0.94677734375, 0.2900390625, 0.271728515625, -0.302978515625, 0.09637451171875, -0.386474609375, 1.623046875, -1.150390625, 0.047027587890625, 0.403076171875, -2.734375, 0.328369140625, -0.455078125, -0.8671875, -0.2445068359375, 2.728515625, -0.12451171875, -1.396484375, -0.79443359375, 0.190673828125, -1.18359375, 0.2998046875, 0.428955078125, 1.6396484375, -1.623046875, -3.8984375, 1.4716796875, -1.744140625, -1.4287109375, 2.041015625, 2.9453125, 0.8974609375, 0.75927734375, 2.474609375, -1.92578125, -0.285888671875, 1.4267578125, -0.62646484375 ]
I can not find my card pin.
39get_physical_card
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The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.
75wrong_amount_of_cash_received
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How many disposable cards per day am I allowed to have?
30disposable_card_limits
[ -0.0002970695495605469, 0.08892822265625, 2.255859375, -1.2373046875, 2.421875, 1.228515625, -0.71630859375, 0.40576171875, -2.056640625, -1.9921875, 0.451416015625, 0.82177734375, -0.45458984375, 0.0106048583984375, 0.373291015625, -1.1650390625, -4.12109375, -1.380859375, -1.23828125, 2.3828125, -1.38671875, 0.5556640625, 1.6513671875, -0.736328125, 0.5068359375, 0.92919921875, -1.29296875, -0.378662109375, -3.375, 0.292236328125, 8.515625, 0.1580810546875, -1.6298828125, 0.458740234375, -0.428466796875, -1.0263671875, -2.033203125, 1.0966796875, 4.0234375, 0.91748046875, 0.1669921875, 0.2371826171875, -0.1124267578125, 0.402099609375, -0.6162109375, 1.5205078125, -1.16796875, 0.218017578125, 0.264404296875, -2.591796875, 0.11578369140625, -0.89892578125, -0.529296875, -0.318115234375, 1.8671875, -0.1131591796875, -1.3857421875, -1.083984375, -0.1494140625, -1.109375, 0.171875, 0.4853515625, 1.291015625, -1.9208984375, -3.625, 1.44921875, -1.7578125, -1.0234375, 2.341796875, 2.9453125, 1.0634765625, 0.54345703125, 2.822265625, -1.9306640625, 0.037841796875, 1.8349609375, -0.66064453125 ]
My refund is missing
0Refund_not_showing_up
[ 8.515625, 0.282958984375, -0.81005859375, -1.3779296875, -0.4931640625, 0.7529296875, -0.26953125, 1.0224609375, -0.461181640625, 0.2039794921875, -1.087890625, -0.37646484375, 1.2998046875, 0.162841796875, 1.7529296875, -0.119873046875, -0.9072265625, -0.290283203125, -0.6748046875, 0.9560546875, -1.5146484375, -0.445556640625, 1.126953125, -0.49755859375, -0.673828125, 0.7568359375, -0.031890869140625, 0.37451171875, 0.47021484375, -0.93115234375, -0.002140045166015625, 0.642578125, 0.09100341796875, -0.369140625, -0.51953125, 0.037994384765625, 0.26806640625, 0.219970703125, 0.17138671875, 0.1004638671875, -1.4345703125, 1.306640625, 1.6337890625, -0.188720703125, -0.89892578125, -2.06640625, -2.9296875, -0.85595703125, 0.4013671875, -1.2822265625, -1.9794921875, 0.357421875, 2.40625, 1.0908203125, -0.31494140625, -0.76708984375, 0.68359375, -2.353515625, -1.8056640625, -0.16650390625, -0.445068359375, 0.81591796875, -0.966796875, -0.65087890625, -0.006656646728515625, -0.364501953125, 0.32666015625, -0.81201171875, 0.27001953125, 0.83154296875, 2.00390625, 0.007717132568359375, 0.3505859375, 0.70751953125, -0.73681640625, 0.5556640625, -1.9287109375 ]
What is maximum top up?
60top_up_limits
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Tell me how to cancel a transfer.
9cancel_transfer
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Can I use my Apple Watch to to top up?
3apple_pay_or_google_pay
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The receipient doesn't see my money transfer.
66transfer_not_received_by_recipient
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Are there charges for receiving a SEPA transfer?
56top_up_by_bank_transfer_charge
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I can't verify my ID.
68unable_to_verify_identity
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top up did not complete
48pending_top_up
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How do I get my top-up verification code?
71verify_top_up
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When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?
18card_payment_wrong_exchange_rate
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If I need more cards, are there any fees?
40getting_spare_card
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How many miles away is the ATM?
4atm_support
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Will I be charged a fee for exchanging foreign currencies?
32exchange_charge
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Is it possible to receive a Visa and a MasterCard?
73visa_or_mastercard
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Where can I exchange my money for EUR?
37fiat_currency_support
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My top up didn't work.
59top_up_failed
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i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.
21cash_withdrawal_not_recognised
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I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?
26declined_card_payment
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How to decide if I get a Visa or Mastercard?
73visa_or_mastercard
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Why did the disposable virtual card which I used to pay a gym subscription get denied?
72virtual_card_not_working
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I'd rather get a Mastercard
73visa_or_mastercard
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I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?
28declined_transfer
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What age do my kids need to be to use your service?
2age_limit
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how do VR cards work
38get_disposable_virtual_card
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I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
7balance_not_updated_after_cheque_or_cash_deposit
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Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.
28declined_transfer
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I want to get a disposable virtual card.
38get_disposable_virtual_card
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Do I need any kind of documentation for the identity check?
69verify_my_identity
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I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?
21cash_withdrawal_not_recognised
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Are there any sort of fees involved for top of transfers?
56top_up_by_bank_transfer_charge
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How do I reset a forgotten passcode, please?
45passcode_forgotten
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What should I do if I've tried to enter my PIN too often?
50pin_blocked
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What happens if the ATM doesn't give me back my card?
19card_swallowed
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What is the minimum age to open an account?
2age_limit
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Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?
0Refund_not_showing_up
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Is there currency exchange on this app?
34exchange_via_app
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How long is it going to take for my funds to show in my account?
67transfer_timing
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There is an extra $1 charge
35extra_charge_on_statement
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