Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
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1
| Churn Category
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values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
stringlengths 3
22
| CLTV
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6.5k
| Contract
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values | Country
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value | Customer ID
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10
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values | Dependents
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| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
| Partner
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1
| Payment Method
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values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
| Satisfaction Score
int64 1
5
| Senior Citizen
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1
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value | Streaming Movies
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1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
58 | 27 | 1.28 | 1 | Competitor | Competitor had better devices | 85 | Carmel | 3,718 | Month-to-Month | United States | 2207-NHRJK | Churned | 0 | 0 | Male | 1 | DSL | 36.460611, -121.852507 | 36.460611 | -121.852507 | 0 | 50.8 | 0 | 0 | 0 | Offer E | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 13,121 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 50.8 | 0 | 1.28 | 0 | 52.08 | 0 | 1 | 93923 |
37 | 29 | 0 | 0 | null | null | 24 | Arcata | 4,458 | One Year | United States | 8409-WQJUX | Stayed | 0 | 1 | Female | 1 | Cable | 40.839958, -124.003757 | 40.839958 | -124.003757 | 0 | 54.2 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 19,596 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 25 | 1,423.15 | 0 | 0 | 0 | 1,423.15 | 0 | 1 | 95521 |
53 | 9 | 42.09 | 1 | Competitor | Competitor had better devices | 90 | Hume | 5,773 | Month-to-Month | United States | 9985-MWVIX | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.807595, -118.901544 | 36.807595 | -118.901544 | 0 | 70.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 93 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 70.15 | 0 | 42.09 | 0 | 112.24 | 0 | 1 | 93628 |
19 | 73 | 45.04 | 0 | null | null | 25 | Forbestown | 2,804 | Month-to-Month | United States | 3629-WEAAM | Stayed | 0 | 1 | Female | 1 | DSL | 39.531028, -121.24807 | 39.531028 | -121.24807 | 0 | 64.1 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 452 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 8 | 504.05 | 10 | 360.32 | 0 | 874.37 | 1 | 0 | 95941 |
38 | 0 | 26.64 | 0 | null | null | 72 | Avery | 6,146 | Two Year | United States | 1619-YWUBB | Stayed | 0 | 0 | Female | 0 | null | 38.208336, -120.339938 | 38.208336 | -120.339938 | 1 | 24.95 | 1 | 0 | 2 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 115 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 68 | 1,614.9 | 0 | 1,811.52 | 0 | 3,426.42 | 0 | 0 | 95224 |
61 | 6 | 0 | 0 | null | null | 43 | Mad River | 5,656 | One Year | United States | 6682-VCIXC | Stayed | 0 | 0 | Female | 1 | Cable | 40.390301, -123.412327 | 40.390301 | -123.412327 | 1 | 51.25 | 0 | 0 | 2 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 0 | 265 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 43 | 2,151.6 | 0 | 0 | 0 | 2,151.6 | 0 | 1 | 95552 |
39 | 26 | 43.7 | 0 | null | null | 49 | Scott Bar | 4,102 | Month-to-Month | United States | 8123-QBNAZ | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 41.737962, -123.07557 | 41.737962 | -123.07557 | 1 | 104.5 | 1 | 1 | 4 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 88 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 36 | 3,684.95 | 0 | 1,573.2 | 0 | 5,258.15 | 0 | 1 | 96085 |
70 | 11 | 49.76 | 1 | Competitor | Competitor offered higher download speeds | 80 | Pasadena | 2,104 | Month-to-Month | United States | 6892-XPFPU | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.159007, -118.087353 | 34.159007 | -118.087353 | 1 | 104.25 | 1 | 0 | 3 | Offer C | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,369 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 1 | 1 | 24 | 2,433.9 | 0 | 1,194.24 | 0 | 3,628.14 | 0 | 1 | 91107 |
19 | 48 | 23.02 | 0 | null | null | 27 | Boonville | 4,686 | One Year | United States | 1090-PYKCI | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 39.025867, -123.381544 | 39.025867 | -123.381544 | 1 | 105.1 | 1 | 3 | 1 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 1,374 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 69 | 7,234.8 | 110 | 1,588.38 | 0 | 8,933.18 | 1 | 0 | 95415 |
72 | 21 | 12.91 | 0 | null | null | 56 | Manchester | 5,754 | Two Year | United States | 7740-BTPUX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.966713, -123.586412 | 38.966713 | -123.586412 | 1 | 113.6 | 1 | 0 | 7 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 586 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 55 | 6,292.7 | 0 | 710.05 | 0 | 7,002.75 | 0 | 1 | 95459 |
21 | 51 | 0 | 1 | Dissatisfaction | Limited range of services | 90 | Oakland | 5,775 | Month-to-Month | United States | 8348-HFYIV | Churned | 0 | 1 | Male | 1 | DSL | 37.776523, -122.219268 | 37.776523 | -122.219268 | 0 | 49.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 54,876 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 2 | 90.35 | 0 | 0 | 0 | 90.35 | 1 | 1 | 94601 |
52 | 26 | 27.68 | 0 | null | null | 57 | Point Reyes Station | 4,978 | One Year | United States | 3800-LYTRK | Stayed | 0 | 0 | Female | 1 | DSL | 38.060264, -122.830646 | 38.060264 | -122.830646 | 0 | 55.7 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 1,885 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 14 | 795.15 | 100 | 387.52 | 0 | 1,282.67 | 0 | 0 | 94956 |
42 | 0 | 1.91 | 1 | Attitude | Attitude of service provider | 90 | Smith River | 5,707 | Month-to-Month | United States | 6615-ZGEDR | Churned | 0 | 0 | Male | 0 | null | 41.950683, -124.097094 | 41.950683 | -124.097094 | 0 | 19.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 2,020 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 19.7 | 0 | 1.91 | 0 | 21.61 | 0 | 0 | 95567 |
46 | 27 | 0 | 1 | Competitor | Competitor made better offer | 94 | San Diego | 3,747 | Month-to-Month | United States | 8901-HJXTF | Churned | 0 | 0 | Female | 1 | DSL | 32.825086, -117.199424 | 32.825086 | -117.199424 | 1 | 29.2 | 0 | 0 | 1 | null | 1 | 0 | 0 | 1 | Mailed Check | 0 | 51,213 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 12 | 309.1 | 0 | 0 | 0 | 309.1 | 0 | 1 | 92117 |
24 | 41 | 22.07 | 0 | null | null | 78 | Westlake Village | 4,164 | Month-to-Month | United States | 7009-LGECI | Stayed | 0 | 0 | Female | 1 | DSL | 34.130992, -118.894673 | 34.130992 | -118.894673 | 0 | 50.55 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 18,735 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 4 | 235.65 | 0 | 88.28 | 0 | 323.93 | 1 | 1 | 91361 |
50 | 4 | 16.34 | 0 | null | null | 31 | Woodland Hills | 3,173 | Month-to-Month | United States | 3566-HJGPK | Joined | 0 | 0 | Male | 1 | DSL | 34.178068, -118.615714 | 34.178068 | -118.615714 | 0 | 45.55 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Mailed Check | 1 | 36,123 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 45.55 | 0 | 16.34 | 0 | 61.89 | 0 | 1 | 91367 |
77 | 16 | 7.11 | 1 | Competitor | Competitor had better devices | 91 | Napa | 5,052 | One Year | United States | 6646-QVXLR | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.489789, -122.27011 | 38.489789 | -122.27011 | 1 | 103.75 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 63,947 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 1 | 1 | 62 | 6,383.35 | 0 | 440.82 | 0 | 6,824.17 | 0 | 1 | 94558 |
40 | 0 | 32.22 | 0 | null | null | 48 | Watsonville | 4,163 | One Year | United States | 8042-RNLKO | Stayed | 0 | 0 | Male | 0 | null | 36.931654, -121.752383 | 36.931654 | -121.752383 | 0 | 25.45 | 1 | 0 | 0 | Offer A | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 81,141 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 66 | 1,699.15 | 0 | 2,126.52 | 0 | 3,825.67 | 0 | 0 | 95076 |
22 | 59 | 23.2 | 0 | null | null | 26 | Santa Ysabel | 4,172 | Month-to-Month | United States | 7520-HQWJU | Stayed | 1 | 1 | Female | 1 | DSL | 33.174725, -116.743329 | 33.174725 | -116.743329 | 1 | 67.45 | 1 | 1 | 6 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,143 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 66 | 4,508.65 | 0 | 1,531.2 | 41.67 | 5,998.18 | 1 | 1 | 92070 |
19 | 82 | 0 | 0 | null | null | 69 | Atherton | 4,865 | One Year | United States | 5170-PTRKA | Stayed | 0 | 0 | Female | 1 | Cable | 37.454924, -122.203168 | 37.454924 | -122.203168 | 1 | 35.8 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 0 | 6,876 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 49 | 1,782 | 0 | 0 | 0 | 1,782 | 1 | 1 | 94027 |
59 | 12 | 0 | 0 | null | null | 66 | Fallbrook | 2,553 | Month-to-Month | United States | 2946-KIQSP | Stayed | 0 | 1 | Female | 1 | Cable | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 33.45 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Credit Card | 0 | 42,239 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 35 | 1,175.85 | 30 | 0 | 0 | 1,205.85 | 0 | 0 | 92028 |
20 | 59 | 38.37 | 0 | null | null | 40 | Potter Valley | 5,082 | One Year | United States | 9968-FFVVH | Stayed | 0 | 1 | Male | 1 | Cable | 39.408634, -123.045516 | 39.408634 | -123.045516 | 0 | 68.8 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 1,884 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 63 | 4,111.35 | 0 | 2,417.31 | 0 | 6,528.66 | 1 | 1 | 95469 |
63 | 2 | 21.82 | 0 | null | null | 46 | Poway | 5,531 | Two Year | United States | 2088-IEBAU | Stayed | 0 | 1 | Female | 1 | DSL | 32.984395, -117.013454 | 32.984395 | -117.013454 | 0 | 88.15 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 47,969 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 68 | 6,148.45 | 0 | 1,483.76 | 36.29 | 7,595.92 | 0 | 1 | 92064 |
53 | 0 | 11.61 | 0 | null | null | 48 | Visalia | 5,384 | Month-to-Month | United States | 8262-COGGB | Joined | 0 | 0 | Male | 0 | null | 36.303793, -119.375646 | 36.303793 | -119.375646 | 0 | 20.45 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 44,741 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 20.45 | 0 | 11.61 | 0 | 32.06 | 0 | 0 | 93277 |
76 | 27 | 45.13 | 0 | null | null | 41 | Courtland | 2,926 | Two Year | United States | 3865-QBWSJ | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 38.311609, -121.554034 | 38.311609 | -121.554034 | 0 | 80.45 | 1 | 2 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 699 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 38 | 3,162.65 | 0 | 1,714.94 | 0 | 4,877.59 | 0 | 1 | 95615 |
43 | 52 | 42.93 | 0 | null | null | 50 | Alturas | 3,857 | Month-to-Month | United States | 6818-DJXAA | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 41.468877, -120.54229 | 41.468877 | -120.54229 | 0 | 91.1 | 0 | 3 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 5,096 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 10 | 964.35 | 0 | 429.3 | 0 | 1,393.65 | 0 | 1 | 96101 |
45 | 0 | 32.12 | 0 | null | null | 51 | Keyes | 4,425 | Two Year | United States | 6685-XSHHU | Stayed | 1 | 0 | Male | 0 | null | 37.555631, -120.911653 | 37.555631 | -120.911653 | 1 | 20.95 | 0 | 2 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,130 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 60 | 1,270.55 | 0 | 1,927.2 | 0 | 3,197.75 | 0 | 0 | 95328 |
39 | 16 | 15.24 | 0 | null | null | 63 | Lockwood | 5,488 | One Year | United States | 1752-OZXFY | Stayed | 0 | 0 | Male | 1 | DSL | 35.989792, -121.055933 | 35.989792 | -121.055933 | 1 | 59.8 | 0 | 0 | 6 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 538 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 60 | 3,561.15 | 0 | 914.4 | 0 | 4,475.55 | 0 | 1 | 93932 |
50 | 0 | 39.34 | 0 | null | null | 29 | Hood | 5,347 | Two Year | United States | 5696-EXCYS | Stayed | 0 | 0 | Male | 0 | null | 38.375325, -121.507935 | 38.375325 | -121.507935 | 0 | 19.45 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 213 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 17 | 369.05 | 0 | 668.78 | 0 | 1,037.83 | 0 | 0 | 95639 |
25 | 73 | 2.34 | 0 | null | null | 63 | Simi Valley | 5,620 | Month-to-Month | United States | 8851-RAGOV | Stayed | 0 | 0 | Female | 1 | DSL | 34.269449, -118.768471 | 34.269449 | -118.768471 | 1 | 71.05 | 0 | 0 | 10 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 64,802 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 25 | 1,837.7 | 0 | 58.5 | 28.08 | 1,868.12 | 1 | 1 | 93065 |
43 | 12 | 29.6 | 0 | null | null | 58 | Ventura | 4,709 | One Year | United States | 3115-JPJDD | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.279221, -119.221437 | 34.279221 | -119.221437 | 1 | 81.25 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 46,894 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 59 | 4,639.45 | 0 | 1,746.4 | 0 | 6,385.85 | 0 | 1 | 93003 |
39 | 6 | 25.68 | 0 | null | null | 47 | Monterey | 5,207 | Month-to-Month | United States | 0447-RXSGD | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 36.362741, -121.869685 | 36.362741 | -121.869685 | 0 | 99.65 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 32,857 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 24 | 2,404.85 | 0 | 616.32 | 0 | 3,021.17 | 0 | 1 | 93940 |
58 | 9 | 36.3 | 0 | null | null | 29 | Markleeville | 4,252 | Two Year | United States | 6322-PJJDJ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.735789, -119.85798 | 38.735789 | -119.85798 | 1 | 94.8 | 0 | 0 | 8 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 957 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 49 | 4,690.65 | 70 | 1,778.7 | 0 | 6,539.35 | 0 | 0 | 96120 |
39 | 17 | 32.73 | 0 | null | null | 60 | Glenn | 4,634 | Month-to-Month | United States | 7993-NQLJE | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 39.597975, -122.032248 | 39.597975 | -122.032248 | 1 | 75.1 | 0 | 1 | 7 | null | 0 | 1 | 0 | 1 | Mailed Check | 1 | 1,454 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 15 | 1,151.55 | 0 | 490.95 | 0 | 1,642.5 | 0 | 1 | 95943 |
21 | 0 | 23.41 | 0 | null | null | 53 | San Andreas | 2,539 | One Year | United States | 5562-BETPV | Joined | 0 | 0 | Male | 0 | null | 38.196497, -120.61689 | 38.196497 | -120.61689 | 1 | 19.65 | 0 | 0 | 1 | Offer E | 0 | 0 | 0 | 1 | Mailed Check | 1 | 3,930 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 1 | 19.65 | 0 | 23.41 | 0 | 43.06 | 1 | 0 | 95249 |
80 | 30 | 22.14 | 1 | Dissatisfaction | Limited range of services | 83 | Montebello | 4,788 | Month-to-Month | United States | 8749-JMNKX | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.015217, -118.109962 | 34.015217 | -118.109962 | 1 | 93.8 | 1 | 0 | 1 | Offer B | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 62,425 | 0 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 1 | 51 | 4,750.95 | 0 | 1,129.14 | 0 | 5,880.09 | 0 | 1 | 90640 |
34 | 0 | 44.69 | 0 | null | null | 53 | San Diego | 5,404 | Two Year | United States | 5176-LMJXE | Stayed | 0 | 0 | Female | 0 | null | 32.707892, -117.05512 | 32.707892 | -117.05512 | 0 | 20.55 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 66,838 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 47 | 945.7 | 0 | 2,100.43 | 0 | 3,046.13 | 0 | 0 | 92114 |
44 | 10 | 19.49 | 1 | Competitor | Competitor offered more data | 94 | Hoopa | 5,811 | Month-to-Month | United States | 0325-XBFAC | Churned | 0 | 1 | Male | 1 | Fiber Optic | 41.163637, -123.704841 | 41.163637 | -123.704841 | 0 | 94.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,041 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 8 | 740.3 | 80 | 155.92 | 0 | 976.22 | 0 | 0 | 95546 |
36 | 20 | 18 | 0 | null | null | 36 | Van Nuys | 4,163 | One Year | United States | 4350-ZTLPI | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.178483, -118.431791 | 34.178483 | -118.431791 | 1 | 108.95 | 1 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 40,376 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 53 | 5,718.2 | 0 | 954 | 0 | 6,672.2 | 0 | 1 | 91401 |
47 | 8 | 0 | 0 | null | null | 59 | Olema | 5,369 | Month-to-Month | United States | 5133-VRSAB | Stayed | 0 | 0 | Male | 1 | Cable | 38.052209, -122.775567 | 38.052209 | -122.775567 | 0 | 29.35 | 0 | 0 | 0 | Offer E | 0 | 1 | 0 | 0 | Credit Card | 0 | 248 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 8 | 216.45 | 10 | 0 | 0 | 226.45 | 0 | 0 | 94950 |
22 | 59 | 24.36 | 0 | null | null | 75 | Dorris | 3,974 | Month-to-Month | United States | 1794-SWWKL | Stayed | 1 | 1 | Male | 1 | DSL | 41.949216, -122.050062 | 41.949216 | -122.050062 | 1 | 59.65 | 1 | 2 | 6 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,162 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 15 | 867.1 | 0 | 365.4 | 32.65 | 1,199.85 | 1 | 1 | 96023 |
60 | 23 | 16.45 | 1 | Attitude | Attitude of support person | 90 | Camarillo | 3,965 | Month-to-Month | United States | 1583-IHQZE | Churned | 0 | 1 | Male | 1 | Cable | 34.227846, -119.079903 | 34.227846 | -119.079903 | 0 | 112.95 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Mailed Check | 1 | 42,853 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 12 | 1,384.75 | 0 | 197.4 | 0 | 1,582.15 | 0 | 1 | 93010 |
37 | 10 | 45.57 | 0 | null | null | 79 | Atascadero | 4,965 | Month-to-Month | United States | 4559-UWIHT | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 35.453912, -120.69461 | 35.453912 | -120.69461 | 1 | 82.65 | 1 | 0 | 8 | Offer D | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 29,539 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 14 | 1,185 | 0 | 637.98 | 0 | 1,822.98 | 0 | 1 | 93422 |
65 | 2 | 38.85 | 0 | null | null | 57 | Lamont | 3,748 | One Year | United States | 4619-EVPHY | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 35.245035, -118.905553 | 35.245035 | -118.905553 | 1 | 91 | 0 | 0 | 2 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 15,364 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 1 | 20 | 1,859.5 | 0 | 777 | 0 | 2,636.5 | 0 | 1 | 93241 |
25 | 59 | 20.79 | 0 | null | null | 46 | Belmont | 4,054 | Two Year | United States | 3133-PZNSR | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 37.509366, -122.306132 | 37.509366 | -122.306132 | 1 | 97.75 | 1 | 3 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 25,566 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 6,991.6 | 0 | 1,496.88 | 0 | 8,488.48 | 1 | 1 | 94002 |
64 | 0 | 11.38 | 0 | null | null | 28 | Janesville | 2,347 | Two Year | United States | 4774-HHGGS | Stayed | 0 | 0 | Male | 0 | null | 40.294034, -120.512622 | 40.294034 | -120.512622 | 1 | 19.05 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 3,093 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 30 | 637.55 | 0 | 341.4 | 0 | 978.95 | 0 | 0 | 96114 |
77 | 3 | 16.61 | 1 | Price | Lack of affordable download/upload speed | 82 | Irvine | 4,652 | Month-to-Month | United States | 4039-HEUNW | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.716136, -117.752574 | 33.716136 | -117.752574 | 1 | 96.5 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 26,419 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 36 | 3,436.1 | 0 | 597.96 | 0 | 4,034.06 | 0 | 1 | 92620 |
50 | 11 | 6.95 | 1 | Attitude | Attitude of support person | 83 | Ontario | 5,111 | Month-to-Month | United States | 3946-MHCZW | Churned | 0 | 1 | Male | 1 | DSL | 34.035602, -117.591528 | 34.035602 | -117.591528 | 0 | 50.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 56,280 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 50.9 | 0 | 6.95 | 0 | 57.85 | 0 | 1 | 91761 |
49 | 53 | 42.55 | 0 | null | null | 61 | Torrance | 5,613 | Two Year | United States | 4854-SSLTN | Joined | 1 | 0 | Male | 1 | DSL | 33.833181, -118.292062 | 33.833181 | -118.292062 | 1 | 59.5 | 0 | 4 | 8 | Offer E | 1 | 1 | 0 | 1 | Mailed Check | 1 | 17,058 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 2 | 130.5 | 0 | 85.1 | 0 | 215.6 | 0 | 1 | 90502 |
54 | 16 | 15.28 | 0 | null | null | 77 | Hesperia | 4,521 | Month-to-Month | United States | 6833-JMZYP | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.361387, -117.337509 | 34.361387 | -117.337509 | 0 | 94 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 68,515 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 15 | 1,505.45 | 0 | 229.2 | 0 | 1,734.65 | 0 | 1 | 92345 |
26 | 30 | 5.6 | 0 | null | null | 55 | Indio | 4,205 | Month-to-Month | United States | 8100-HZZLJ | Stayed | 1 | 0 | Female | 1 | Cable | 33.713891, -116.237257 | 33.713891 | -116.237257 | 0 | 63.95 | 0 | 1 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 56,307 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 43 | 2,737.05 | 0 | 240.8 | 0 | 2,977.85 | 1 | 1 | 92201 |
65 | 6 | 22.33 | 1 | Competitor | Competitor offered higher download speeds | 82 | Stockton | 3,179 | Month-to-Month | United States | 3565-UNOCC | Churned | 0 | 1 | Female | 1 | Fiber Optic | 38.044523, -121.348048 | 38.044523 | -121.348048 | 1 | 99.05 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 30,814 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 1 | 1 | 29 | 2,952.85 | 0 | 647.57 | 0 | 3,600.42 | 0 | 1 | 95209 |
75 | 5 | 0 | 1 | Competitor | Competitor had better devices | 89 | Soda Springs | 4,591 | Month-to-Month | United States | 2778-OCLGR | Churned | 0 | 0 | Male | 1 | DSL | 39.279068, -120.414275 | 39.279068 | -120.414275 | 1 | 39.1 | 0 | 0 | 1 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 0 | 88 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 0 | 24 | 971.3 | 0 | 0 | 0 | 971.3 | 0 | 1 | 95728 |
75 | 9 | 20.83 | 0 | null | null | 32 | Port Hueneme | 2,944 | Two Year | United States | 9168-INPSZ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.110124, -119.100972 | 34.110124 | -119.100972 | 1 | 104.15 | 1 | 0 | 10 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 25,634 | 1 | Q3 | 1 | 4 | 1 | California | 1 | 0 | 1 | 44 | 4,495.65 | 0 | 916.52 | 0 | 5,412.17 | 0 | 1 | 93041 |
53 | 0 | 31.12 | 0 | null | null | 58 | Big Bar | 6,213 | Two Year | United States | 7114-AEOZE | Stayed | 0 | 0 | Female | 0 | null | 40.775272, -123.287414 | 40.775272 | -123.287414 | 0 | 19.85 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 269 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 60 | 1,128.1 | 0 | 1,867.2 | 0 | 2,995.3 | 0 | 0 | 96010 |
78 | 12 | 25.57 | 0 | null | null | 78 | Santa Barbara | 4,537 | Two Year | United States | 1465-LNTLJ | Stayed | 0 | 1 | Male | 1 | Cable | 34.406256, -119.726936 | 34.406256 | -119.726936 | 1 | 64.4 | 0 | 0 | 7 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 10,986 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 0 | 8 | 581.7 | 0 | 204.56 | 0 | 786.26 | 0 | 1 | 93109 |
43 | 3 | 49.51 | 0 | null | null | 39 | Fort Bragg | 5,757 | One Year | United States | 8375-KVTHK | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.455555, -123.683979 | 39.455555 | -123.683979 | 1 | 100.3 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 14,417 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 68 | 6,754.35 | 90 | 3,366.68 | 0 | 10,211.03 | 0 | 0 | 95437 |
28 | 48 | 6.42 | 0 | null | null | 46 | Covina | 2,887 | One Year | United States | 0959-WHOKV | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.08111, -117.853935 | 34.08111 | -117.853935 | 0 | 99 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 25,068 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 42 | 4,298.45 | 0 | 269.64 | 0 | 4,568.09 | 1 | 1 | 91724 |
51 | 11 | 29.72 | 0 | null | null | 52 | Geyserville | 5,156 | One Year | United States | 3709-OIJEA | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.731771, -123.064272 | 38.731771 | -123.064272 | 0 | 85.2 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,349 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 26 | 2,184.6 | 0 | 772.72 | 0 | 2,957.32 | 0 | 1 | 95441 |
61 | 21 | 4.66 | 1 | Competitor | Competitor offered more data | 93 | San Lorenzo | 2,318 | Month-to-Month | United States | 6641-XRPSU | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.676249, -122.132415 | 37.676249 | -122.132415 | 0 | 70 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Credit Card | 1 | 26,240 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 34 | 2,416.1 | 0 | 158.44 | 11 | 2,563.54 | 0 | 1 | 94580 |
53 | 0 | 31.76 | 1 | Competitor | Competitor made better offer | 90 | Lathrop | 3,864 | Month-to-Month | United States | 4903-UYAVB | Churned | 0 | 0 | Male | 0 | null | 37.80821, -121.308401 | 37.80821 | -121.308401 | 1 | 19.35 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 1 | Mailed Check | 1 | 10,834 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 5 | 126.05 | 0 | 158.8 | 0 | 284.85 | 0 | 0 | 95330 |
65 | 22 | 15.98 | 1 | Attitude | Attitude of support person | 81 | Burbank | 4,745 | Month-to-Month | United States | 8840-DQLGN | Churned | 0 | 0 | Female | 1 | Cable | 34.177267, -118.31003 | 34.177267 | -118.31003 | 1 | 100.5 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 11,517 | 1 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 1 | 35 | 3,653.35 | 0 | 559.3 | 0 | 4,212.65 | 0 | 1 | 91502 |
61 | 0 | 49.51 | 0 | null | null | 21 | Huntington Beach | 4,676 | Two Year | United States | 8532-UEFWH | Stayed | 1 | 0 | Male | 0 | null | 33.721917, -118.043237 | 33.721917 | -118.043237 | 1 | 25.75 | 1 | 2 | 6 | Offer B | 0 | 0 | 0 | 1 | Mailed Check | 1 | 32,304 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 52 | 1,345.85 | 0 | 2,574.52 | 0 | 3,920.37 | 0 | 0 | 92649 |
32 | 28 | 41.37 | 1 | Competitor | Competitor made better offer | 77 | Rio Dell | 4,320 | Month-to-Month | United States | 7817-BOQPW | Churned | 0 | 0 | Female | 1 | Fiber Optic | 40.485849, -124.163234 | 40.485849 | -124.163234 | 0 | 75.55 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,284 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 2 | 166.3 | 0 | 82.74 | 0 | 249.04 | 0 | 1 | 95562 |
63 | 25 | 40.59 | 0 | null | null | 67 | La Palma | 4,761 | Two Year | United States | 2380-DAMQP | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.850504, -118.039892 | 33.850504 | -118.039892 | 1 | 115.15 | 1 | 0 | 10 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 15,505 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 8,349.7 | 0 | 2,922.48 | 0 | 11,272.18 | 0 | 1 | 90623 |
46 | 21 | 47.82 | 0 | null | null | 58 | San Francisco | 5,890 | Two Year | United States | 8263-QMNTJ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 37.791222, -122.402241 | 37.791222 | -122.402241 | 1 | 115.55 | 1 | 0 | 2 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 384 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,425.3 | 0 | 3,443.04 | 0 | 11,868.34 | 0 | 1 | 94104 |
47 | 30 | 38.09 | 1 | Competitor | Competitor had better devices | 91 | Marina Del Rey | 2,014 | Month-to-Month | United States | 3198-VELRD | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.977468, -118.445475 | 33.977468 | -118.445475 | 1 | 84.75 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 18,058 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 0 | 3 | 264.85 | 0 | 114.27 | 0 | 379.12 | 0 | 1 | 90292 |
19 | 47 | 0 | 0 | null | null | 56 | Big Bend | 4,122 | One Year | United States | 7781-EWARA | Stayed | 1 | 1 | Male | 1 | Cable | 41.096569, -121.879082 | 41.096569 | -121.879082 | 1 | 60.35 | 0 | 3 | 1 | Offer A | 1 | 0 | 0 | 1 | Bank Withdrawal | 0 | 265 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 70 | 4,138.7 | 0 | 0 | 49.23 | 4,089.47 | 1 | 1 | 96011 |
55 | 53 | 25.02 | 0 | null | null | 63 | Reseda | 5,010 | Two Year | United States | 3363-DTIVD | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.200175, -118.540958 | 34.200175 | -118.540958 | 1 | 105.55 | 1 | 3 | 3 | Offer A | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 68,018 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 7,405.5 | 0 | 1,776.42 | 0 | 9,181.92 | 0 | 1 | 91335 |
74 | 21 | 9.86 | 1 | Price | Long distance charges | 96 | Buena Park | 4,407 | Month-to-Month | United States | 0685-MLYYM | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.845706, -118.012204 | 33.845706 | -118.012204 | 0 | 70.75 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 44,442 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 2 | 154.85 | 0 | 19.72 | 0 | 174.57 | 0 | 1 | 90620 |
52 | 27 | 27.59 | 0 | null | null | 42 | Antelope | 5,184 | Two Year | United States | 3889-VWBID | Stayed | 1 | 0 | Male | 1 | DSL | 38.715498, -121.363411 | 38.715498 | -121.363411 | 1 | 82.85 | 0 | 1 | 1 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 36,432 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 68 | 5,776.45 | 0 | 1,876.12 | 0 | 7,652.57 | 0 | 1 | 95843 |
65 | 23 | 0 | 0 | null | null | 27 | Palo Alto | 5,546 | Month-to-Month | United States | 9693-XMUOB | Stayed | 0 | 0 | Male | 1 | Cable | 37.386978, -122.177746 | 37.386978 | -122.177746 | 1 | 50.25 | 0 | 0 | 4 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 0 | 1,723 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 1 | 59 | 2,997.45 | 0 | 0 | 0 | 2,997.45 | 0 | 1 | 94304 |
42 | 3 | 47.9 | 0 | null | null | 23 | Sacramento | 5,957 | One Year | United States | 8668-KNZTI | Stayed | 0 | 1 | Male | 1 | DSL | 38.646209, -121.52446 | 38.646209 | -121.52446 | 0 | 53.75 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 8,403 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 52 | 2,790.65 | 0 | 2,490.8 | 43.12 | 5,238.33 | 0 | 1 | 95834 |
39 | 17 | 0 | 0 | null | null | 62 | Los Altos | 5,281 | Two Year | United States | 5397-NSKQG | Stayed | 1 | 0 | Male | 1 | DSL | 37.349546, -122.134356 | 37.349546 | -122.134356 | 1 | 50.9 | 0 | 2 | 2 | Offer A | 0 | 1 | 0 | 1 | Credit Card | 0 | 18,486 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 67 | 3,281.65 | 0 | 0 | 0 | 3,281.65 | 0 | 1 | 94022 |
69 | 5 | 11.82 | 1 | Attitude | Attitude of support person | 95 | Desert Hot Springs | 4,997 | Month-to-Month | United States | 4818-QIUFN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.832799, -116.250973 | 33.832799 | -116.250973 | 0 | 79.15 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 5,529 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 20 | 1,520.9 | 0 | 236.4 | 0 | 1,757.3 | 0 | 1 | 92241 |
34 | 19 | 41.58 | 0 | null | null | 71 | Rocklin | 4,972 | One Year | United States | 7550-WIQVA | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 38.7904, -121.236973 | 38.7904 | -121.236973 | 1 | 108.25 | 1 | 1 | 3 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 21,510 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 50 | 5,431.4 | 0 | 2,079 | 0 | 7,510.4 | 0 | 1 | 95677 |
31 | 8 | 39.66 | 1 | Competitor | Competitor had better devices | 69 | Walnut Grove | 5,996 | Month-to-Month | United States | 9894-EZEWG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.240419, -121.587535 | 38.240419 | -121.587535 | 0 | 74.3 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Credit Card | 1 | 2,344 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 74.3 | 0 | 39.66 | 0 | 113.96 | 0 | 1 | 95690 |
57 | 0 | 9.33 | 0 | null | null | 64 | Coulterville | 4,439 | One Year | United States | 4518-FZBSX | Stayed | 1 | 0 | Male | 0 | null | 37.722127, -120.110174 | 37.722127 | -120.110174 | 1 | 20.25 | 0 | 2 | 4 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 2,271 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 42 | 854.9 | 0 | 391.86 | 0 | 1,246.76 | 0 | 0 | 95311 |
78 | 22 | 24.75 | 1 | Competitor | Competitor made better offer | 85 | Indian Wells | 5,287 | Month-to-Month | United States | 9488-HGMJH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.537646, -116.291089 | 33.537646 | -116.291089 | 0 | 71.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,873 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 1 | 71.15 | 20 | 24.75 | 0 | 115.9 | 0 | 0 | 92210 |
62 | 26 | 35.9 | 1 | Competitor | Competitor offered higher download speeds | 84 | Albany | 2,404 | Month-to-Month | United States | 8436-BJUMM | Churned | 0 | 0 | Male | 1 | Cable | 37.890274, -122.295192 | 37.890274 | -122.295192 | 1 | 83.75 | 1 | 0 | 1 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 15,882 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 26 | 2,070.6 | 0 | 933.4 | 0 | 3,004 | 0 | 1 | 94706 |
62 | 22 | 48.22 | 1 | Dissatisfaction | Product dissatisfaction | 79 | Orange | 4,629 | Month-to-Month | United States | 6629-CZTTH | Churned | 0 | 0 | Male | 1 | Cable | 33.828779, -117.848299 | 33.828779 | -117.848299 | 0 | 55.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 18,058 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 1 | 55.7 | 0 | 48.22 | 0 | 103.92 | 0 | 1 | 92865 |
55 | 27 | 29.03 | 0 | null | null | 35 | Janesville | 6,012 | Two Year | United States | 3938-YFPXD | Stayed | 0 | 1 | Male | 1 | DSL | 40.294034, -120.512622 | 40.294034 | -120.512622 | 0 | 84.3 | 1 | 0 | 0 | Offer A | 0 | 1 | 0 | 0 | Credit Card | 1 | 3,093 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 72 | 5,997.1 | 0 | 2,090.16 | 0 | 8,087.26 | 0 | 1 | 96114 |
22 | 0 | 46.27 | 1 | Price | Long distance charges | 82 | Adelanto | 4,221 | Month-to-Month | United States | 9063-ZGTUY | Churned | 0 | 0 | Female | 0 | null | 34.667815, -117.536183 | 34.667815 | -117.536183 | 1 | 19.4 | 0 | 0 | 3 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 18,980 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 61 | 1,182.55 | 0 | 2,822.47 | 0 | 4,005.02 | 1 | 0 | 92301 |
38 | 28 | 5.25 | 0 | null | null | 44 | Tollhouse | 5,046 | Two Year | United States | 8661-BOYNW | Stayed | 0 | 1 | Female | 1 | DSL | 36.993666, -119.348267 | 36.993666 | -119.348267 | 1 | 84.4 | 1 | 0 | 1 | Offer A | 0 | 1 | 1 | 1 | Credit Card | 1 | 2,633 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,096.45 | 0 | 378 | 0 | 6,474.45 | 0 | 1 | 93667 |
27 | 59 | 34.49 | 0 | null | null | 32 | Phelan | 3,936 | Month-to-Month | United States | 4998-IKFSE | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.441123, -117.537886 | 34.441123 | -117.537886 | 0 | 100.45 | 1 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 12,463 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 30 | 3,096.9 | 80 | 1,034.7 | 0 | 4,211.6 | 1 | 0 | 92371 |
52 | 4 | 40.47 | 0 | null | null | 67 | Oakland | 5,186 | One Year | United States | 5140-FOMCQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.803883, -122.208417 | 37.803883 | -122.208417 | 1 | 109.15 | 1 | 0 | 7 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 28,900 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 59 | 6,557.75 | 0 | 2,387.73 | 0 | 8,945.48 | 0 | 1 | 94602 |
44 | 0 | 18.2 | 0 | null | null | 20 | Calimesa | 4,333 | Month-to-Month | United States | 1057-FOGLZ | Stayed | 0 | 0 | Female | 0 | null | 33.982787, -117.057627 | 33.982787 | -117.057627 | 0 | 19.65 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 7,334 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 18 | 391.7 | 0 | 327.6 | 0 | 719.3 | 0 | 0 | 92320 |
74 | 27 | 8.66 | 0 | null | null | 25 | Borrego Springs | 4,330 | Two Year | United States | 3723-BFBGR | Stayed | 0 | 0 | Male | 1 | Cable | 33.200369, -116.192313 | 33.200369 | -116.192313 | 0 | 54.8 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Credit Card | 1 | 2,863 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 24 | 1,291.3 | 110 | 207.84 | 0 | 1,609.14 | 0 | 0 | 92004 |
23 | 73 | 24.28 | 0 | null | null | 22 | Beaumont | 2,301 | Month-to-Month | United States | 7159-FVYPK | Joined | 1 | 1 | Female | 1 | DSL | 33.946982, -116.977672 | 33.946982 | -116.977672 | 1 | 69.15 | 1 | 3 | 3 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 17,721 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 3 | 235 | 0 | 72.84 | 0 | 307.84 | 1 | 0 | 92223 |
65 | 19 | 2.86 | 0 | null | null | 49 | La Mesa | 2,009 | Month-to-Month | United States | 5419-JKZNQ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.759327, -116.99726 | 32.759327 | -116.99726 | 1 | 77.9 | 1 | 0 | 1 | null | 0 | 0 | 0 | 1 | Mailed Check | 1 | 44,652 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 30 | 2,351.45 | 0 | 85.8 | 0 | 2,437.25 | 0 | 1 | 91941 |
28 | 0 | 4.01 | 0 | null | null | 79 | Pinole | 4,530 | Two Year | United States | 9953-ZMKSM | Stayed | 0 | 0 | Male | 0 | null | 37.996462, -122.293716 | 37.996462 | -122.293716 | 0 | 25.25 | 1 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Mailed Check | 1 | 16,717 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 63 | 1,559.3 | 0 | 252.63 | 0 | 1,811.93 | 1 | 0 | 94564 |
72 | 11 | 16.94 | 1 | Other | Don't know | 96 | Guinda | 2,420 | Month-to-Month | United States | 0504-HHAPI | Churned | 0 | 1 | Female | 1 | Fiber Optic | 38.830739, -122.196202 | 38.830739 | -122.196202 | 0 | 88.3 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 228 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 27 | 2,467.75 | 0 | 457.38 | 0 | 2,925.13 | 0 | 1 | 95637 |
44 | 0 | 6.71 | 0 | null | null | 41 | Arnold | 3,678 | Two Year | United States | 1985-MBRYP | Stayed | 0 | 0 | Female | 0 | null | 38.32153, -120.236358 | 38.32153 | -120.236358 | 0 | 19.65 | 0 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 5,159 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 43 | 779.25 | 0 | 288.53 | 0 | 1,067.78 | 0 | 0 | 95223 |
36 | 18 | 0 | 1 | Competitor | Competitor offered higher download speeds | 69 | San Anselmo | 3,503 | Month-to-Month | United States | 2592-SEIFQ | Churned | 0 | 0 | Male | 1 | DSL | 37.99272, -122.575026 | 37.99272 | -122.575026 | 0 | 24.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 16,849 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 3 | 66.95 | 0 | 0 | 0 | 66.95 | 0 | 1 | 94960 |
30 | 0 | 22.77 | 0 | null | null | 45 | Landers | 5,306 | Two Year | United States | 2569-WGERO | Stayed | 0 | 0 | Female | 0 | null | 34.341737, -116.539416 | 34.341737 | -116.539416 | 0 | 21.15 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,182 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 72 | 1,419.4 | 0 | 1,639.44 | 19.31 | 3,039.53 | 0 | 0 | 92285 |
61 | 17 | 0 | 0 | null | null | 58 | Descanso | 5,833 | Month-to-Month | United States | 4459-BBGHE | Stayed | 1 | 0 | Male | 1 | DSL | 32.912664, -116.635387 | 32.912664 | -116.635387 | 0 | 44.5 | 0 | 1 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 1,587 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 30 | 1,307.8 | 0 | 0 | 0 | 1,307.8 | 0 | 1 | 91916 |
42 | 23 | 37.23 | 0 | null | null | 44 | Vallejo | 3,708 | Month-to-Month | United States | 8120-JDCAM | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 38.161321, -122.271588 | 38.161321 | -122.271588 | 1 | 69.55 | 0 | 1 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 42,209 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 4 | 284.9 | 0 | 148.92 | 0 | 433.82 | 0 | 1 | 94589 |
28 | 42 | 28.54 | 0 | null | null | 39 | Pine Valley | 2,071 | Month-to-Month | United States | 0491-KAPQG | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.800671, -116.483363 | 32.800671 | -116.483363 | 0 | 73.7 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,604 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 1 | 0 | 21 | 1,558.7 | 0 | 599.34 | 0 | 2,158.04 | 1 | 1 | 91962 |
50 | 25 | 47.73 | 0 | null | null | 27 | Pioneertown | 2,508 | Month-to-Month | United States | 9079-LWTFD | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.201108, -116.593456 | 34.201108 | -116.593456 | 0 | 100.75 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 354 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 47 | 4,669.2 | 0 | 2,243.31 | 0 | 6,912.51 | 0 | 1 | 92268 |
28 | 0 | 10.21 | 0 | null | null | 72 | Alhambra | 3,901 | Month-to-Month | United States | 7243-LCGGZ | Joined | 0 | 0 | Female | 0 | null | 34.090925, -118.128164 | 34.090925 | -118.128164 | 0 | 20.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 54,382 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.9 | 0 | 10.21 | 0 | 31.11 | 1 | 0 | 91801 |