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647-54 | You can include a proportion of your quarterly bonuses in your calculations. | Understanding your pay | 647 | 54 | 110 | true |
647-55 | Divide the bonus amount by 13 (the number of weeks in a quarter of a year). | Understanding your pay | 647 | 55 | 110 | true |
647-56 | Multiply this figure by 12 (the number of weeks your pay is averaged across). | Understanding your pay | 647 | 56 | 110 | true |
647-57 | Annual bonuses | Understanding your pay | 647 | 57 | 110 | true |
647-58 | If you get an annual bonus here’s what you need to do. | Understanding your pay | 647 | 58 | 110 | true |
647-59 | Divide the bonus amount by 52 (the number of weeks in a year). | Understanding your pay | 647 | 59 | 110 | true |
647-60 | Multiply this by 12. | Understanding your pay | 647 | 60 | 110 | true |
647-61 | Hourly rate | Understanding your pay | 647 | 61 | 110 | true |
647-62 | Work out the average hourly rate by dividing the total amount you earned in 12-week period by the number of hours you worked. | Understanding your pay | 647 | 62 | 110 | true |
647-63 | Weekly rate | Understanding your pay | 647 | 63 | 110 | true |
647-64 | Multiply your hourly rate by the average number of hours you worked each week in the 12-week period, to get your weekly rate. | Understanding your pay | 647 | 64 | 110 | true |
647-65 | Shift or rota work | Understanding your pay | 647 | 65 | 110 | true |
647-66 | Your week’s pay will be the average number of hours you work at an average pay rate over a 12-week period. | Understanding your pay | 647 | 66 | 110 | true |
647-67 | Get help with the calculations | Understanding your pay | 647 | 67 | 110 | true |
647-68 | You can get help to calculate a week’s pay from Acas (Advisory, Conciliation and Arbitration Service) or Citizens Advice. | Understanding your pay | 647 | 68 | 110 | true |
647-69 | Performance-related pay | Understanding your pay | 647 | 69 | 110 | true |
647-70 | Your employer should base your performance-related pay on clear, measurable targets - they should tell you about these. | Understanding your pay | 647 | 70 | 110 | true |
647-71 | There are 2 main types of performance pay: | Understanding your pay | 647 | 71 | 110 | true |
647-72 | short-term schemes, like bonus payments or sales commission | Understanding your pay | 647 | 72 | 110 | true |
647-73 | long-term schemes, like company shares | Understanding your pay | 647 | 73 | 110 | true |
647-74 | Non-payment of bonuses or commission | Understanding your pay | 647 | 74 | 110 | true |
647-75 | If you do not get a bonus or commission you’re owed and you think there’s been a mistake: | Understanding your pay | 647 | 75 | 110 | true |
647-76 | speak to your employer to see if there’s been a misunderstanding | Understanding your pay | 647 | 76 | 110 | true |
647-77 | ask them set out in writing how they’ve calculated your pay | Understanding your pay | 647 | 77 | 110 | true |
647-78 | keep copies of any letters and notes of any meetings | Understanding your pay | 647 | 78 | 110 | true |
647-79 | If a bonus or commission is included in your contract, non-payment is a breach of contract. You can get help with making a complaint. | Understanding your pay | 647 | 79 | 110 | true |
647-80 | Non-payment of bonuses may also be covered legally under: | Understanding your pay | 647 | 80 | 110 | true |
647-81 | unlawful deductions from wages - for example, you’re entitled to payment but it has not been given | Understanding your pay | 647 | 81 | 110 | true |
647-82 | unlawful discrimination - your employer must not discriminate against particular groups, for example giving smaller bonuses to women | Understanding your pay | 647 | 82 | 110 | true |
647-83 | You can get advice from Acas (Advisory, Conciliation and Arbitration Service), Citizens Advice or your trade union representative. | Understanding your pay | 647 | 83 | 110 | true |
647-84 | Deductions from your pay | Understanding your pay | 647 | 84 | 110 | true |
647-85 | Your employer is not allowed to make deductions unless: | Understanding your pay | 647 | 85 | 110 | true |
647-86 | it’s required or allowed by law, for example National Insurance, income tax or student loan repayments | Understanding your pay | 647 | 86 | 110 | true |
647-87 | you agree in writing | Understanding your pay | 647 | 87 | 110 | true |
647-88 | your contract says they can | Understanding your pay | 647 | 88 | 110 | true |
647-89 | there’s a statutory payment due to a public authority | Understanding your pay | 647 | 89 | 110 | true |
647-90 | you have not worked due to taking part in a strike or industrial action | Understanding your pay | 647 | 90 | 110 | true |
647-91 | there’s been an earlier overpayment of wages or expenses | Understanding your pay | 647 | 91 | 110 | true |
647-92 | it’s a result of a court order | Understanding your pay | 647 | 92 | 110 | true |
647-93 | A deduction cannot normally reduce your pay below the National Minimum Wage even if you agree to it, except if the deduction is for: | Understanding your pay | 647 | 93 | 110 | true |
647-94 | tax or National Insurance | Understanding your pay | 647 | 94 | 110 | true |
647-95 | something you’ve done and your contract says you’re liable for it, for example a shortfall in your till if you work in a shop | Understanding your pay | 647 | 95 | 110 | true |
647-96 | repayment of a loan or advance of wages | Understanding your pay | 647 | 96 | 110 | true |
647-97 | repayment of an accidental overpayment of wages | Understanding your pay | 647 | 97 | 110 | true |
647-98 | buying shares or share options in the business | Understanding your pay | 647 | 98 | 110 | true |
647-99 | accommodation provided by your employer | Understanding your pay | 647 | 99 | 110 | true |
647-100 | your own use, for example union subscriptions or pension contributions | Understanding your pay | 647 | 100 | 110 | true |
647-101 | If you work in retail - for example shops, restaurants | Understanding your pay | 647 | 101 | 110 | true |
647-102 | Your employer cannot take more than 10% from your gross pay (pay before tax and National Insurance) each pay period to cover any shortfalls. | Understanding your pay | 647 | 102 | 110 | true |
647-103 | If you have not been paid in full | Understanding your pay | 647 | 103 | 110 | true |
647-104 | Speak to your employer first to try to sort out the problem informally. | Understanding your pay | 647 | 104 | 110 | true |
647-105 | If this does not work, talk to Acas (Advisory, Conciliation and Arbitration Service), Citizens Advice or your trade union representative. | Understanding your pay | 647 | 105 | 110 | true |
647-106 | You have the right to go to an Employment Tribunal to get your money. | Understanding your pay | 647 | 106 | 110 | true |
647-107 | If you leave your job | Understanding your pay | 647 | 107 | 110 | true |
647-108 | Check your contract to see if your employer is allowed to withhold your pay. Normally you’re entitled to be paid everything you’ve earned up to the point you finish. | Understanding your pay | 647 | 108 | 110 | true |
647-109 | If you’re forced to resign because your employer refuses to pay you, you may be able to make a constructive dismissal claim in an Employment Tribunal. | Understanding your pay | 647 | 109 | 110 | true |
648-0 | Overview | Complain about your trade union | 648 | 0 | 66 | true |
648-1 | You can complain to the Certification Officer about a trade union if you’re a member. | Complain about your trade union | 648 | 1 | 66 | true |
648-2 | You might also be able to complain if you’re not a member of a trade union, for example you’re a candidate in an election run by a union. | Complain about your trade union | 648 | 2 | 66 | true |
648-3 | What you can complain about | Complain about your trade union | 648 | 3 | 66 | true |
648-4 | You can complain if you think the trade union has: | Complain about your trade union | 648 | 4 | 66 | true |
648-5 | broken its own rules, for example about holding elections or ballots | Complain about your trade union | 648 | 5 | 66 | true |
648-6 | broken laws on running trade unions, for example not holding a proper ballot on a proposed merger of trade unions or not providing access to accounting records | Complain about your trade union | 648 | 6 | 66 | true |
648-7 | You can also complain about trade union funds being used illegally or in a way that breaks the financial rules of the union, known as financial irregularities. | Complain about your trade union | 648 | 7 | 66 | true |
648-8 | You do not have to be a member of a trade union to complain about financial irregularities. | Complain about your trade union | 648 | 8 | 66 | true |
648-9 | The make a complaint guidance has a full list of the complaints you can make to the Certification Officer | Complain about your trade union | 648 | 9 | 66 | true |
648-10 | What you cannot complain about | Complain about your trade union | 648 | 10 | 66 | true |
648-11 | You cannot complain about what a union does for you, for example representing you if you’re unfairly dismissed. You should get legal advice instead. | Complain about your trade union | 648 | 11 | 66 | true |
648-12 | Complain to your trade union first | Complain about your trade union | 648 | 12 | 66 | true |
648-13 | Talk to your trade union and try to resolve the problem with them before taking it to the Certification Officer. | Complain about your trade union | 648 | 13 | 66 | true |
648-14 | You can take your complaint further if you’ve been through all the steps in your trade union’s complaints procedure and you’re still not satisfied. | Complain about your trade union | 648 | 14 | 66 | true |
648-15 | Complain to a court | Complain about your trade union | 648 | 15 | 66 | true |
648-16 | You might be able to take your trade union to court, for example for breach of contract if it breaks its own rules. You should seek legal advice before you do this. You cannot complain to the Certification Officer and the courts about the same problem. | Complain about your trade union | 648 | 16 | 66 | true |
648-17 | Complain to the Certification Officer | Complain about your trade union | 648 | 17 | 66 | true |
648-18 | Make a complaint. | Complain about your trade union | 648 | 18 | 66 | true |
648-19 | Attend a hearing. | Complain about your trade union | 648 | 19 | 66 | true |
648-20 | Get a decision. | Complain about your trade union | 648 | 20 | 66 | true |
648-21 | Make a complaint | Complain about your trade union | 648 | 21 | 66 | true |
648-22 | Email or call the Certification Officer to talk about your complaint before you make a complaint in writing. | Complain about your trade union | 648 | 22 | 66 | true |
648-23 | The make a complaint guidance has information on how to make a complaint and when you can make it. | Complain about your trade union | 648 | 23 | 66 | true |
648-24 | The financial irregularities guidance has information on how: | Complain about your trade union | 648 | 24 | 66 | true |
648-25 | to make a complaint about the illegal or improper use of funds in trade unions and employers’ associations | Complain about your trade union | 648 | 25 | 66 | true |
648-26 | the Certification Officer might appoint an inspector to investigate the complaint | Complain about your trade union | 648 | 26 | 66 | true |
648-27 | the Certification Officer makes a decision and how they’ll tell you this | Complain about your trade union | 648 | 27 | 66 | true |
648-28 | Use the complaint form | Complain about your trade union | 648 | 28 | 66 | true |
648-29 | Download and fill in the registration of complaint form. | Complain about your trade union | 648 | 29 | 66 | true |
648-30 | Email the registration of complaint form to the address on the form. | Complain about your trade union | 648 | 30 | 66 | true |
648-31 | Make an anonymous complaint | Complain about your trade union | 648 | 31 | 66 | true |
648-32 | You might be able to make your complaint anonymously if you feel your complaint would put you in danger. | Complain about your trade union | 648 | 32 | 66 | true |
648-33 | Use the registration of complaint form to make your complaint and do both of the following: | Complain about your trade union | 648 | 33 | 66 | true |
648-34 | tell the Certification Officer that you want to make an anonymous complaint | Complain about your trade union | 648 | 34 | 66 | true |
648-35 | explain why you want your identity kept secret from your union | Complain about your trade union | 648 | 35 | 66 | true |
648-36 | If the Certification Officer agrees, they will keep your identity secret from the trade union. | Complain about your trade union | 648 | 36 | 66 | true |
648-37 | You can retract your complaint if the Certification Officer does not think your complaint can be made anonymously. You should tell them in writing that you want to retract your complaint. | Complain about your trade union | 648 | 37 | 66 | true |
648-38 | Attend a hearing | Complain about your trade union | 648 | 38 | 66 | true |
648-39 | You’ll usually get the chance to attend a hearing with the Certification Officer to have your complaint heard. | Complain about your trade union | 648 | 39 | 66 | true |
648-40 | You’ll get a letter from the Certification Officer asking you to confirm what your complaint is about, for example what rule you think has been broken. | Complain about your trade union | 648 | 40 | 66 | true |
648-41 | Your complaint will be sent to your union - they can disagree with any allegation you’ve made. | Complain about your trade union | 648 | 41 | 66 | true |
648-42 | Provide documents for your hearing | Complain about your trade union | 648 | 42 | 66 | true |
648-43 | You and your union must send certain documents by a date specified by the Certification Officer. | Complain about your trade union | 648 | 43 | 66 | true |