text
stringlengths 13
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dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
null | metadata
dict | status
stringclasses 1
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null | metrics
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
How come my refund hasn't appeared on my statement? | {
"text": "How come my refund hasn't appeared on my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995023012161255
},
{
"label": "POSITIVE",
"score": 0.0004976603668183088
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Is there a way to change my PIN without having to go to the bank? | {
"text": "Is there a way to change my PIN without having to go to the bank?"
} | [
{
"label": "NEGATIVE",
"score": 0.9971336126327515
},
{
"label": "POSITIVE",
"score": 0.0028664059937000275
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 21
} | Default | null | null |
What's the reason my new card hasn't come? | {
"text": "What's the reason my new card hasn't come?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978249073028564
},
{
"label": "POSITIVE",
"score": 0.002175069646909833
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 11
} | Default | null | null |
I need to refund my item, can you please help? | {
"text": "I need to refund my item, can you please help?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991312623023987
},
{
"label": "POSITIVE",
"score": 0.0008688019006513059
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
Why would my top up be reverted? | {
"text": "Why would my top up be reverted?"
} | [
{
"label": "NEGATIVE",
"score": 0.9970303773880005
},
{
"label": "POSITIVE",
"score": 0.0029695976991206408
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 61
} | Default | null | null |
What can I do if I lost my card? | {
"text": "What can I do if I lost my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996888637542725
},
{
"label": "POSITIVE",
"score": 0.00031116328318603337
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 41
} | Default | null | null |
How do I active this card? | {
"text": "How do I active this card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9974265694618225
},
{
"label": "POSITIVE",
"score": 0.0025733537040650845
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Can you please tell me where my card is? I ordered it 2 weeks ago! | {
"text": "Can you please tell me where my card is? I ordered it 2 weeks ago!"
} | [
{
"label": "NEGATIVE",
"score": 0.9960795044898987
},
{
"label": "POSITIVE",
"score": 0.003920555114746094
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 11
} | Default | null | null |
My virtual car is not working. | {
"text": "My virtual car is not working."
} | [
{
"label": "NEGATIVE",
"score": 0.9998058676719666
},
{
"label": "POSITIVE",
"score": 0.00019412410620134324
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 72
} | Default | null | null |
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function? | {
"text": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996490478515625
},
{
"label": "POSITIVE",
"score": 0.0003509771777316928
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
How do I verify my top up? | {
"text": "How do I verify my top up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9956827163696289
},
{
"label": "POSITIVE",
"score": 0.004317304585129023
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card. | {
"text": "I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card."
} | [
{
"label": "NEGATIVE",
"score": 0.9991428852081299
},
{
"label": "POSITIVE",
"score": 0.0008571530343033373
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 22
} | Default | null | null |
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it? | {
"text": "I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?"
} | [
{
"label": "NEGATIVE",
"score": 0.9932135343551636
},
{
"label": "POSITIVE",
"score": 0.006786408368498087
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
Is it possible to have an item refunded? | {
"text": "Is it possible to have an item refunded?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978488683700562
},
{
"label": "POSITIVE",
"score": 0.0021511365193873644
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
I did not get the right exchange rate while getting my cash out. | {
"text": "I did not get the right exchange rate while getting my cash out."
} | [
{
"label": "NEGATIVE",
"score": 0.9998021721839905
},
{
"label": "POSITIVE",
"score": 0.00019788926874753088
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
Where can I get a card in the EU? | {
"text": "Where can I get a card in the EU?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988113641738892
},
{
"label": "POSITIVE",
"score": 0.0011886423453688622
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 24
} | Default | null | null |
The currency exchange for my purchase in foreign currency is incorrect. | {
"text": "The currency exchange for my purchase in foreign currency is incorrect."
} | [
{
"label": "NEGATIVE",
"score": 0.9997056126594543
},
{
"label": "POSITIVE",
"score": 0.0002943388244602829
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 17
} | Default | null | null |
My account seems a bit off and getting weird charges. | {
"text": "My account seems a bit off and getting weird charges."
} | [
{
"label": "NEGATIVE",
"score": 0.9992660880088806
},
{
"label": "POSITIVE",
"score": 0.0007339112926274538
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
How do I activate a card? | {
"text": "How do I activate a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9949146509170532
},
{
"label": "POSITIVE",
"score": 0.005085305776447058
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
I need a new card, my old card is expiring. | {
"text": "I need a new card, my old card is expiring."
} | [
{
"label": "NEGATIVE",
"score": 0.9988106489181519
},
{
"label": "POSITIVE",
"score": 0.001189336646348238
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
Can I get another card? | {
"text": "Can I get another card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981815814971924
},
{
"label": "POSITIVE",
"score": 0.0018184582004323602
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
Bank transfer to account did not show up, please help? | {
"text": "Bank transfer to account did not show up, please help?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994258880615234
},
{
"label": "POSITIVE",
"score": 0.0005741220666095614
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
There's a card payment with a name I don't recognize | {
"text": "There's a card payment with a name I don't recognize"
} | [
{
"label": "NEGATIVE",
"score": 0.9991775155067444
},
{
"label": "POSITIVE",
"score": 0.0008224133052863181
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
Why is there an extra fee charged? | {
"text": "Why is there an extra fee charged?"
} | [
{
"label": "NEGATIVE",
"score": 0.9977332353591919
},
{
"label": "POSITIVE",
"score": 0.0022667949087917805
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
Are you ripping people off with the exchange rate? It can't be that atrocious between banks. | {
"text": "Are you ripping people off with the exchange rate? It can't be that atrocious between banks."
} | [
{
"label": "NEGATIVE",
"score": 0.9961599111557007
},
{
"label": "POSITIVE",
"score": 0.003840018529444933
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 17
} | Default | null | null |
How can I exchange currencies with this app? | {
"text": "How can I exchange currencies with this app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983986020088196
},
{
"label": "POSITIVE",
"score": 0.0016013537533581257
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 33
} | Default | null | null |
I did not receive all of my cash back | {
"text": "I did not receive all of my cash back"
} | [
{
"label": "NEGATIVE",
"score": 0.9995517134666443
},
{
"label": "POSITIVE",
"score": 0.00044831709237769246
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! | {
"text": "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately!"
} | [
{
"label": "NEGATIVE",
"score": 0.9997021555900574
},
{
"label": "POSITIVE",
"score": 0.00029779403121210635
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
Where is the transfer that I did? | {
"text": "Where is the transfer that I did?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983343482017517
},
{
"label": "POSITIVE",
"score": 0.0016656573861837387
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Why am I being charged for getting cash? | {
"text": "Why am I being charged for getting cash?"
} | [
{
"label": "NEGATIVE",
"score": 0.9974752068519592
},
{
"label": "POSITIVE",
"score": 0.00252472423017025
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
Where do I activate my card? | {
"text": "Where do I activate my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9968770742416382
},
{
"label": "POSITIVE",
"score": 0.0031229506712406874
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Why am I unable to withdraw money even though in the past I've done it just fine? | {
"text": "Why am I unable to withdraw money even though in the past I've done it just fine?"
} | [
{
"label": "NEGATIVE",
"score": 0.9936698079109192
},
{
"label": "POSITIVE",
"score": 0.0063301995396614075
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
Why am I being told this transfer will not go thru | {
"text": "Why am I being told this transfer will not go thru"
} | [
{
"label": "NEGATIVE",
"score": 0.9989724159240723
},
{
"label": "POSITIVE",
"score": 0.0010275664972141385
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
Your exchange rate was off. I was charged extra on my payment that I made last Saturday. | {
"text": "Your exchange rate was off. I was charged extra on my payment that I made last Saturday."
} | [
{
"label": "NEGATIVE",
"score": 0.9975612163543701
},
{
"label": "POSITIVE",
"score": 0.0024388269521296024
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 17
} | Default | null | null |
I did a transfer and I was charged a fee that shouldn't be there! | {
"text": "I did a transfer and I was charged a fee that shouldn't be there!"
} | [
{
"label": "NEGATIVE",
"score": 0.9993909597396851
},
{
"label": "POSITIVE",
"score": 0.0006090535898692906
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
How many transactions can I make on my disposable card? | {
"text": "How many transactions can I make on my disposable card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983698725700378
},
{
"label": "POSITIVE",
"score": 0.0016301482683047652
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app. | {
"text": "I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app."
} | [
{
"label": "NEGATIVE",
"score": 0.9997344613075256
},
{
"label": "POSITIVE",
"score": 0.0002655863354448229
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
Can you tell me where can change my PIN? | {
"text": "Can you tell me where can change my PIN?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995858073234558
},
{
"label": "POSITIVE",
"score": 0.0004142116231378168
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 21
} | Default | null | null |
passcode retrieval | {
"text": "passcode retrieval"
} | [
{
"label": "NEGATIVE",
"score": 0.974770188331604
},
{
"label": "POSITIVE",
"score": 0.02522982656955719
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
I sent some money but the intended recipient says it hasn't arrived | {
"text": "I sent some money but the intended recipient says it hasn't arrived"
} | [
{
"label": "NEGATIVE",
"score": 0.9996477365493774
},
{
"label": "POSITIVE",
"score": 0.00035231513902544975
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now! | {
"text": "I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!"
} | [
{
"label": "NEGATIVE",
"score": 0.9995417594909668
},
{
"label": "POSITIVE",
"score": 0.0004583155387081206
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
Is there a fee for making a payment? If so, let me know why. | {
"text": "Is there a fee for making a payment? If so, let me know why."
} | [
{
"label": "NEGATIVE",
"score": 0.9989566802978516
},
{
"label": "POSITIVE",
"score": 0.0010433418210595846
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
I checked the app and my balance has not been updated for the cash or cheque deposit. | {
"text": "I checked the app and my balance has not been updated for the cash or cheque deposit."
} | [
{
"label": "NEGATIVE",
"score": 0.9996258020401001
},
{
"label": "POSITIVE",
"score": 0.0003741990076377988
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
How much is it to buy another card? I was hoping to buy another one. | {
"text": "How much is it to buy another card? I was hoping to buy another one."
} | [
{
"label": "NEGATIVE",
"score": 0.9992928504943848
},
{
"label": "POSITIVE",
"score": 0.0007070895517244935
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
Why doesn't the person I sent money to see that transfer yet? | {
"text": "Why doesn't the person I sent money to see that transfer yet?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992281198501587
},
{
"label": "POSITIVE",
"score": 0.0007718417327851057
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
I think the exchange rate for the cash I withdrew wasn't correct. | {
"text": "I think the exchange rate for the cash I withdrew wasn't correct."
} | [
{
"label": "NEGATIVE",
"score": 0.9996300935745239
},
{
"label": "POSITIVE",
"score": 0.00036986544728279114
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
How do I exchange AUD for GBP? | {
"text": "How do I exchange AUD for GBP?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982792139053345
},
{
"label": "POSITIVE",
"score": 0.0017207600176334381
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 33
} | Default | null | null |
I was just needing to know why my card got declined | {
"text": "I was just needing to know why my card got declined"
} | [
{
"label": "NEGATIVE",
"score": 0.9995076656341553
},
{
"label": "POSITIVE",
"score": 0.0004923066589981318
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
There is a payment in the app I did not make | {
"text": "There is a payment in the app I did not make"
} | [
{
"label": "NEGATIVE",
"score": 0.9957691431045532
},
{
"label": "POSITIVE",
"score": 0.004230831749737263
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
I was charged an extra dollar on my account and would like to know the reason. | {
"text": "I was charged an extra dollar on my account and would like to know the reason."
} | [
{
"label": "NEGATIVE",
"score": 0.7461070418357849
},
{
"label": "POSITIVE",
"score": 0.2538929879665375
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
Why hasn't a transaction I did to my friend arrived yet? | {
"text": "Why hasn't a transaction I did to my friend arrived yet?"
} | [
{
"label": "NEGATIVE",
"score": 0.998332679271698
},
{
"label": "POSITIVE",
"score": 0.0016673473874107003
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed. | {
"text": "I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed."
} | [
{
"label": "NEGATIVE",
"score": 0.9986842274665833
},
{
"label": "POSITIVE",
"score": 0.0013157868525013328
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
Is it possible to get one the your cards in the EU? | {
"text": "Is it possible to get one the your cards in the EU?"
} | [
{
"label": "NEGATIVE",
"score": 0.9913073182106018
},
{
"label": "POSITIVE",
"score": 0.008692692965269089
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 24
} | Default | null | null |
My app shows a payment I didn't make | {
"text": "My app shows a payment I didn't make"
} | [
{
"label": "NEGATIVE",
"score": 0.995395839214325
},
{
"label": "POSITIVE",
"score": 0.0046041542664170265
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
I tried using my credit card with top up but it didn't work! I thought it was supposed to? | {
"text": "I tried using my credit card with top up but it didn't work! I thought it was supposed to?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995703101158142
},
{
"label": "POSITIVE",
"score": 0.00042968662455677986
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
Is there a way for me to check my balance? | {
"text": "Is there a way for me to check my balance?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994426369667053
},
{
"label": "POSITIVE",
"score": 0.0005573023809120059
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 70
} | Default | null | null |
I see a direct debit transaction in the app that is not mine | {
"text": "I see a direct debit transaction in the app that is not mine"
} | [
{
"label": "NEGATIVE",
"score": 0.9994994401931763
},
{
"label": "POSITIVE",
"score": 0.0005005061393603683
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account? | {
"text": "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995341300964355
},
{
"label": "POSITIVE",
"score": 0.0004659344849642366
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
I could not access my money at the ATM | {
"text": "I could not access my money at the ATM"
} | [
{
"label": "NEGATIVE",
"score": 0.9996825456619263
},
{
"label": "POSITIVE",
"score": 0.0003175203164573759
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
why did i get declined transfer | {
"text": "why did i get declined transfer"
} | [
{
"label": "NEGATIVE",
"score": 0.9923608899116516
},
{
"label": "POSITIVE",
"score": 0.0076391734182834625
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
How to modify my details. | {
"text": "How to modify my details."
} | [
{
"label": "NEGATIVE",
"score": 0.9908526539802551
},
{
"label": "POSITIVE",
"score": 0.00914741214364767
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
why have I got a pending transfer? I'm confused!! | {
"text": "why have I got a pending transfer? I'm confused!!"
} | [
{
"label": "NEGATIVE",
"score": 0.9994614720344543
},
{
"label": "POSITIVE",
"score": 0.0005385797703638673
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
How long will my transfer be pending for? | {
"text": "How long will my transfer be pending for?"
} | [
{
"label": "NEGATIVE",
"score": 0.9976769089698792
},
{
"label": "POSITIVE",
"score": 0.002323063090443611
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
Is ordering a new card from China available? | {
"text": "Is ordering a new card from China available?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982230067253113
},
{
"label": "POSITIVE",
"score": 0.0017769299447536469
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
Was there a problem with topping up? | {
"text": "Was there a problem with topping up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984762072563171
},
{
"label": "POSITIVE",
"score": 0.001523796352557838
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
My card payment didn't work | {
"text": "My card payment didn't work"
} | [
{
"label": "NEGATIVE",
"score": 0.999765932559967
},
{
"label": "POSITIVE",
"score": 0.00023407445405609906
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
I bought something that I need a refund for. | {
"text": "I bought something that I need a refund for."
} | [
{
"label": "NEGATIVE",
"score": 0.9388158917427063
},
{
"label": "POSITIVE",
"score": 0.06118413060903549
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
After I make a payment, how long will it be before it transitions from "pending" to complete? | {
"text": "After I make a payment, how long will it be before it transitions from \"pending\" to complete?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990217685699463
},
{
"label": "POSITIVE",
"score": 0.0009782848646864295
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
I didn't see the money I added to my card. | {
"text": "I didn't see the money I added to my card."
} | [
{
"label": "NEGATIVE",
"score": 0.9993512034416199
},
{
"label": "POSITIVE",
"score": 0.0006487542414106429
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
Help! My card is stolen. | {
"text": "Help! My card is stolen."
} | [
{
"label": "NEGATIVE",
"score": 0.9976147413253784
},
{
"label": "POSITIVE",
"score": 0.0023853068705648184
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 41
} | Default | null | null |
I'd like to open an account for my children. How can I do that? | {
"text": "I'd like to open an account for my children. How can I do that?"
} | [
{
"label": "NEGATIVE",
"score": 0.9964882135391235
},
{
"label": "POSITIVE",
"score": 0.0035118102096021175
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 1
} | Default | null | null |
There's a payment showing in the app today even though I have not used my card at all. I want a refund. | {
"text": "There's a payment showing in the app today even though I have not used my card at all. I want a refund."
} | [
{
"label": "NEGATIVE",
"score": 0.9908485412597656
},
{
"label": "POSITIVE",
"score": 0.009151479229331017
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
I see a $1 charge in a transaction. | {
"text": "I see a $1 charge in a transaction."
} | [
{
"label": "NEGATIVE",
"score": 0.9917216897010803
},
{
"label": "POSITIVE",
"score": 0.00827824603766203
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
I am not satisfied with your service. Close my account. | {
"text": "I am not satisfied with your service. Close my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9996781349182129
},
{
"label": "POSITIVE",
"score": 0.000321878120303154
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
Verify my source of funds? | {
"text": "Verify my source of funds?"
} | [
{
"label": "NEGATIVE",
"score": 0.9795171022415161
},
{
"label": "POSITIVE",
"score": 0.02048291452229023
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 70
} | Default | null | null |
When I tried to transfer funds to my friend today I was unable to do so, why? | {
"text": "When I tried to transfer funds to my friend today I was unable to do so, why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996639490127563
},
{
"label": "POSITIVE",
"score": 0.00033610069658607244
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
I cant transfer money into my account | {
"text": "I cant transfer money into my account"
} | [
{
"label": "NEGATIVE",
"score": 0.9973028898239136
},
{
"label": "POSITIVE",
"score": 0.0026970391627401114
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
What's the process to receive a second card? | {
"text": "What's the process to receive a second card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9949565529823303
},
{
"label": "POSITIVE",
"score": 0.005043480545282364
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
Why have I been charged a fee for transferring money? | {
"text": "Why have I been charged a fee for transferring money?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987892508506775
},
{
"label": "POSITIVE",
"score": 0.0012107538059353828
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
I would like to cancel a transfer...is this possible? | {
"text": "I would like to cancel a transfer...is this possible?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996793270111084
},
{
"label": "POSITIVE",
"score": 0.00032071597524918616
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please? | {
"text": "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?"
} | [
{
"label": "NEGATIVE",
"score": 0.9939163327217102
},
{
"label": "POSITIVE",
"score": 0.006083712913095951
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
Which merchants accept my card? | {
"text": "Which merchants accept my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.994186520576477
},
{
"label": "POSITIVE",
"score": 0.0058134631253778934
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 10
} | Default | null | null |
Money that I have transferred hasn't arrived yet | {
"text": "Money that I have transferred hasn't arrived yet"
} | [
{
"label": "NEGATIVE",
"score": 0.9975021481513977
},
{
"label": "POSITIVE",
"score": 0.0024978395085781813
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
I tried to get gas but my money was gone! | {
"text": "I tried to get gas but my money was gone!"
} | [
{
"label": "NEGATIVE",
"score": 0.999016523361206
},
{
"label": "POSITIVE",
"score": 0.00098346674349159
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 62
} | Default | null | null |
I have used this account overseas recently. Has there been an increase in fees that I am unaware of? | {
"text": "I have used this account overseas recently. Has there been an increase in fees that I am unaware of?"
} | [
{
"label": "NEGATIVE",
"score": 0.9921402335166931
},
{
"label": "POSITIVE",
"score": 0.007859766483306885
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
I tried my PIN too many times | {
"text": "I tried my PIN too many times"
} | [
{
"label": "NEGATIVE",
"score": 0.9989410042762756
},
{
"label": "POSITIVE",
"score": 0.0010590441524982452
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
I think there's a purchase at a store that I didn't go to. | {
"text": "I think there's a purchase at a store that I didn't go to."
} | [
{
"label": "NEGATIVE",
"score": 0.98739093542099
},
{
"label": "POSITIVE",
"score": 0.012609017081558704
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
My card didn't go through. It doesn't make sense. You told me that everything was ok. | {
"text": "My card didn't go through. It doesn't make sense. You told me that everything was ok."
} | [
{
"label": "NEGATIVE",
"score": 0.09356918931007385
},
{
"label": "POSITIVE",
"score": 0.9064307808876038
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
Can I check my recent refund in my statement? | {
"text": "Can I check my recent refund in my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9968061447143555
},
{
"label": "POSITIVE",
"score": 0.0031938948668539524
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
I bought something and want the money refunded can I get some help with that? | {
"text": "I bought something and want the money refunded can I get some help with that?"
} | [
{
"label": "NEGATIVE",
"score": 0.999606192111969
},
{
"label": "POSITIVE",
"score": 0.0003938755253329873
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
Unable to complete transfer, states 'declined' | {
"text": "Unable to complete transfer, states 'declined'"
} | [
{
"label": "NEGATIVE",
"score": 0.9992265701293945
},
{
"label": "POSITIVE",
"score": 0.0007733705569989979
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
I didn't receive the correct amount of cash | {
"text": "I didn't receive the correct amount of cash"
} | [
{
"label": "NEGATIVE",
"score": 0.9997351765632629
},
{
"label": "POSITIVE",
"score": 0.00026486566639505327
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
I have an unusual payment in my statement | {
"text": "I have an unusual payment in my statement"
} | [
{
"label": "NEGATIVE",
"score": 0.7210627794265747
},
{
"label": "POSITIVE",
"score": 0.2789372205734253
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
I have one other credit card from the US. Do you take that? | {
"text": "I have one other credit card from the US. Do you take that?"
} | [
{
"label": "NEGATIVE",
"score": 0.9942575693130493
},
{
"label": "POSITIVE",
"score": 0.005742381326854229
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 54
} | Default | null | null |
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this? | {
"text": "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978798627853394
},
{
"label": "POSITIVE",
"score": 0.002120155608281493
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
What are the fees for using a European bank card? | {
"text": "What are the fees for using a European bank card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978419542312622
},
{
"label": "POSITIVE",
"score": 0.0021579803433269262
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why? | {
"text": "Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996778964996338
},
{
"label": "POSITIVE",
"score": 0.00032215844839811325
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
Why am I seeing a direct debit thats not mine? | {
"text": "Why am I seeing a direct debit thats not mine?"
} | [
{
"label": "NEGATIVE",
"score": 0.9993521571159363
},
{
"label": "POSITIVE",
"score": 0.0006478710565716028
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
WHAT IS THE REASON FOR THAT | {
"text": "WHAT IS THE REASON FOR THAT"
} | [
{
"label": "NEGATIVE",
"score": 0.33121320605278015
},
{
"label": "POSITIVE",
"score": 0.6687868237495422
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me. | {
"text": "Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me."
} | [
{
"label": "NEGATIVE",
"score": 0.9990197420120239
},
{
"label": "POSITIVE",
"score": 0.0009802085114642978
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |