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569,606,000,000,000,000 | negative | 0.659 | Customer Service Issue | 0.659 | American | otisday | 0 | @AmericanAir @cheerUPDATES So you're saying the call center is understaffed? | null | 2/22/2015 13:14 | Pekin | Eastern Time (US & Canada) |
569,606,000,000,000,000 | neutral | 0.6545 | null | 0 | American | kelseybiscoe | 0 | @AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA | null | 2/22/2015 13:14 | null | null |
569,606,000,000,000,000 | neutral | 1 | null | null | American | mareyes15 | 0 | @AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted? | null | 2/22/2015 13:14 | null | Eastern Time (US & Canada) |
569,606,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.7115 | American | otisday | 0 | @AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less? | null | 2/22/2015 13:13 | Pekin | Eastern Time (US & Canada) |
569,606,000,000,000,000 | negative | 1 | Late Flight | 1 | American | jddowsett | 0 | @AmericanAir many have missed connections already b/c of delayed flight which will finally board soon | null | 2/22/2015 13:13 | PA, NY & HI | Quito |
569,606,000,000,000,000 | neutral | 0.6393 | null | 0 | American | SmithsAreRare | 0 | @AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone. | null | 2/22/2015 13:13 | L-Town | Central Time (US & Canada) |
569,606,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3469 | American | BDinDallas | 0 | @AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!! | null | 2/22/2015 13:13 | Dallas, Texas | Eastern Time (US & Canada) |
569,606,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6475 | American | RafaelBertorell | 0 | @AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am | null | 2/22/2015 13:12 | null | null |
569,606,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.66 | American | jddowsett | 0 | @AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight. | null | 2/22/2015 13:12 | PA, NY & HI | Quito |
569,605,000,000,000,000 | negative | 1 | Late Flight | 0.6863 | American | otisday | 0 | @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times. | null | 2/22/2015 13:11 | Pekin | Eastern Time (US & Canada) |
569,605,000,000,000,000 | negative | 1 | longlines | 1 | American | jddowsett | 0 | @AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind. | null | 2/22/2015 13:11 | PA, NY & HI | Quito |
569,605,000,000,000,000 | positive | 0.6593 | null | null | American | wesleytravis | 0 | @AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help! | [44.26313964, -69.78197616] | 2/22/2015 13:09 | Webster Groves, MO | null |
569,605,000,000,000,000 | negative | 1 | Customer Service Issue | 0.7094 | American | Cameratown | 0 | @AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. | null | 2/22/2015 13:09 | Boston, MA | Eastern Time (US & Canada) |
569,605,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | Kaywillsmith | 0 | @AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through... | null | 2/22/2015 13:09 | The City of Big Shoulders | Central Time (US & Canada) |
569,605,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | JonGilsonAF | 0 | @AmericanAir bought a ticket on @SouthwestAir. After two days, your "team" couldn't share the data needed to get me to my next meeting. | null | 2/22/2015 13:09 | Boston, MA | null |
569,605,000,000,000,000 | negative | 1 | Late Flight | 1 | American | erina_jones | 0 | @AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️ | null | 2/22/2015 13:08 | London | null |
569,605,000,000,000,000 | negative | 0.6711 | Flight Booking Problems | 0.3479 | American | LIGal19 | 0 | @AmericanAir cut it. Put me on a flt tomorrow. | null | 2/22/2015 13:08 | ÜT: 40.881241,-73.107717 | Quito |
569,605,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | JWinakor | 0 | @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations | null | 2/22/2015 13:08 | null | null |
569,604,000,000,000,000 | negative | 1 | Cancelled Flight | 0.5057 | American | LIGal19 | 0 | @AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut | null | 2/22/2015 13:07 | ÜT: 40.881241,-73.107717 | Quito |
569,604,000,000,000,000 | negative | 1 | Lost Luggage | 0.6814 | American | agirlnamedfrank | 0 | @AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim. | null | 2/22/2015 13:07 | Brooklyn | Eastern Time (US & Canada) |
569,604,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.5561 | American | LIGal19 | 0 | @AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport | null | 2/22/2015 13:07 | ÜT: 40.881241,-73.107717 | Quito |
569,604,000,000,000,000 | neutral | 0.6613 | null | 0 | American | Kaywillsmith | 0 | @AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket? | null | 2/22/2015 13:07 | The City of Big Shoulders | Central Time (US & Canada) |
569,604,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | csb2107 | 0 | @AmericanAir can you help me with a reservation? cant get through on the phone | null | 2/22/2015 13:07 | null | null |
569,604,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6188 | American | CavaTed | 0 | @AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn | null | 2/22/2015 13:07 | Washington DC | Eastern Time (US & Canada) |
569,604,000,000,000,000 | negative | 1 | Late Flight | 0.6849 | American | farazq | 1 | @AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA. | [40.80718573, -73.95477259] | 2/22/2015 13:07 | New York, NY | Quito |
569,604,000,000,000,000 | negative | 1 | Can't Tell | 0.6826 | American | Texomagal5 | 0 | @AmericanAir more of the insane treatment by your customers | [38.5369071, -106.9349375] | 2/22/2015 13:06 | null | Eastern Time (US & Canada) |
569,604,000,000,000,000 | negative | 0.705 | Customer Service Issue | 0.705 | American | gorbell | 0 | @americanair Help! I need to speak to a live agent before I lose my online reservation being held. | null | 2/22/2015 13:06 | Santa Maria, Califoria | Pacific Time (US & Canada) |
569,604,000,000,000,000 | negative | 1 | Customer Service Issue | 0.7159 | American | otisday | 0 | @AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever. | null | 2/22/2015 13:06 | Pekin | Eastern Time (US & Canada) |
569,604,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.6766 | American | Texomagal5 | 0 | @AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies | [38.538038, -106.9370467] | 2/22/2015 13:06 | null | Eastern Time (US & Canada) |
569,604,000,000,000,000 | positive | 0.6401 | null | null | American | HybridMovementC | 0 | @AmericanAir Mad love http://t.co/4ojrSDWPkK NYC- | null | 2/22/2015 13:05 | everywhere, all the time. | null |
569,604,000,000,000,000 | positive | 0.3646 | null | 0 | American | agirlnamedfrank | 0 | @AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries | null | 2/22/2015 13:05 | Brooklyn | Eastern Time (US & Canada) |
569,604,000,000,000,000 | negative | 1 | Can't Tell | 0.6431 | American | otisday | 0 | @AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because... | null | 2/22/2015 13:04 | Pekin | Eastern Time (US & Canada) |
569,603,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6964 | American | JasonShaw2 | 2 | @AmericanAir missing a full days of work thanks guys | null | 2/22/2015 13:02 | Belleville | Eastern Time (US & Canada) |
569,603,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | rebeccabw | 0 | @AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear. | null | 2/22/2015 13:02 | Dallas, Texas | Central Time (US & Canada) |
569,603,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6531 | American | DanielLassman | 0 | .@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us. | null | 2/22/2015 13:01 | Ocean Ridge, FL | Eastern Time (US & Canada) |
569,603,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6538 | American | nubzjubz | 0 | @AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! | null | 2/22/2015 13:00 | null | Eastern Time (US & Canada) |
569,603,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6589 | American | otisday | 0 | @AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service | null | 2/22/2015 13:00 | Pekin | Eastern Time (US & Canada) |
569,602,000,000,000,000 | negative | 1 | Lost Luggage | 1 | American | GMFujarski | 0 | @AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow. | null | 2/22/2015 12:59 | null | null |
569,602,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | otisday | 0 | @AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though. | null | 2/22/2015 12:58 | Pekin | Eastern Time (US & Canada) |
569,602,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6626 | American | jweslo | 0 | @AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks. | null | 2/22/2015 12:58 | Brantford | null |
569,602,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | rakugojon | 0 | @AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour... | null | 2/22/2015 12:57 | San Francisco | London |
569,602,000,000,000,000 | positive | 1 | null | null | American | mattlantz | 0 | @AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! | null | 2/22/2015 12:57 | Tyler, Texas | Central Time (US & Canada) |
569,602,000,000,000,000 | negative | 1 | Late Flight | 0.6925 | American | tj_carlson | 0 | .@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues! | null | 2/22/2015 12:55 | Brookings, SD | Central Time (US & Canada) |
569,601,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 1 | American | stevereasnors | 0 | @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! | null | 2/22/2015 12:55 | Los Angeles | Pacific Time (US & Canada) |
569,601,000,000,000,000 | negative | 1 | Can't Tell | 0.3606 | American | ronrisman | 0 | @AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. | null | 2/22/2015 12:55 | New England | Central Time (US & Canada) |
569,601,000,000,000,000 | neutral | 1 | null | null | American | elizabethlawley | 0 | @AmericanAir yes and I would like a refund. | null | 2/22/2015 12:55 | Chicago | Central Time (US & Canada) |
569,601,000,000,000,000 | neutral | 1 | null | null | American | SamuelWatkin | 0 | @AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen? | null | 2/22/2015 12:55 | Maidstone, UK | London |
569,601,000,000,000,000 | positive | 1 | null | null | American | EricRoberts | 1 | Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! | null | 2/22/2015 12:54 | Los Angeles, CA | Pacific Time (US & Canada) |
569,601,000,000,000,000 | positive | 0.6868 | null | null | American | IoanGil | 0 | @AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW | null | 2/22/2015 12:53 | null | London |
569,601,000,000,000,000 | negative | 1 | Customer Service Issue | 0.7282 | American | otisday | 0 | @AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything? | null | 2/22/2015 12:53 | Pekin | Eastern Time (US & Canada) |
569,601,000,000,000,000 | negative | 1 | Bad Flight | 0.3688 | American | sa_craig | 0 | @AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather. | null | 2/22/2015 12:53 | College Station, TX | Central Time (US & Canada) |
569,601,000,000,000,000 | negative | 1 | Cancelled Flight | 0.6773 | American | otisday | 0 | @AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues? | null | 2/22/2015 12:52 | Pekin | Eastern Time (US & Canada) |
569,601,000,000,000,000 | neutral | 1 | null | null | American | SentieriMelinda | 0 | @AmericanAir please help us get home tomorrow!!!!! | null | 2/22/2015 12:52 | null | null |
569,600,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6887 | American | otisday | 0 | @AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal. | null | 2/22/2015 12:51 | Pekin | Eastern Time (US & Canada) |
569,600,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | otisday | 0 | @AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work. | null | 2/22/2015 12:51 | Pekin | Eastern Time (US & Canada) |
569,600,000,000,000,000 | negative | 1 | Bad Flight | 0.671 | American | shmitty03 | 0 | @AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow | [33.64199395, -84.44238523] | 2/22/2015 12:51 | Long Island, New York | Quito |
569,600,000,000,000,000 | positive | 1 | null | null | American | douglaskgordon | 0 | @AmericanAir Thank you.....you do the same!! | null | 2/22/2015 12:50 | Caribbean, New York and Miami. | Indiana (East) |
569,600,000,000,000,000 | negative | 1 | Customer Service Issue | 0.361 | American | otisday | 0 | @AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget... | null | 2/22/2015 12:49 | Pekin | Eastern Time (US & Canada) |
569,599,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6599 | American | otisday | 0 | @AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced. | null | 2/22/2015 12:47 | Pekin | Eastern Time (US & Canada) |
569,599,000,000,000,000 | negative | 0.6474 | Customer Service Issue | 0.6474 | American | KeelyPerez | 0 | @AmericanAir hey there me again from yesterday im still on hold | null | 2/22/2015 12:47 | NEONgarden | Quito |
569,599,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | tennetexan | 0 | @AmericanAir weather is unavoidable. Understaffing is controllable | null | 2/22/2015 12:47 | Pilot Point, Republic of Texas | null |
569,599,000,000,000,000 | negative | 1 | Late Flight | 0.6424 | American | skogsbergh | 0 | @AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF? | [32.90771571, -97.04233322] | 2/22/2015 12:46 | Lake Arrowhead | null |
569,599,000,000,000,000 | negative | 0.7257 | Flight Attendant Complaints | 0.3919 | American | otisday | 0 | @AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight? | null | 2/22/2015 12:45 | Pekin | Eastern Time (US & Canada) |
569,599,000,000,000,000 | negative | 0.6426 | Cancelled Flight | 0.6426 | American | KirstKV | 0 | @AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun | null | 2/22/2015 12:45 | null | Central Time (US & Canada) |
569,599,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6618 | American | jenrpblcn | 0 | @AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more. | null | 2/22/2015 12:44 | Seattle, WA | Arizona |
569,599,000,000,000,000 | neutral | 0.6917 | null | 0 | American | csb2107 | 0 | @AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help? | null | 2/22/2015 12:44 | null | null |
569,598,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | jadedhippie09 | 0 | @AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!! | null | 2/22/2015 12:43 | null | null |
569,598,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.6282 | American | sigmanu56 | 0 | @AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful. | null | 2/22/2015 12:43 | Natchitoches, LA | null |
569,598,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.3555 | American | jadedhippie09 | 0 | @AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had | null | 2/22/2015 12:42 | null | null |
569,598,000,000,000,000 | neutral | 0.7241 | null | 0 | American | kelseybiscoe | 0 | @AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!! | null | 2/22/2015 12:41 | null | null |
569,598,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6379 | American | cataattack | 0 | @AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin | null | 2/22/2015 12:41 | Buenos Aires, Argentina | Buenos Aires |
569,598,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6733 | American | jadedhippie09 | 0 | @AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again. | null | 2/22/2015 12:40 | null | null |
569,598,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3482 | American | bshelton68 | 0 | @AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome. | null | 2/22/2015 12:40 | Everett | Arizona |
569,597,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6888 | American | sweetmel | 0 | @AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else. | null | 2/22/2015 12:38 | Dallas, TX | Central Time (US & Canada) |
569,597,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | sweetmel | 0 | @AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything! | null | 2/22/2015 12:38 | Dallas, TX | Central Time (US & Canada) |
569,597,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6521 | American | rdaniel10 | 0 | @AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare | null | 2/22/2015 12:37 | null | Eastern Time (US & Canada) |
569,597,000,000,000,000 | negative | 1 | Late Flight | 1 | American | billyrobbinscsp | 0 | @AmericanAir But Eagle is always Late Flight | null | 2/22/2015 12:36 | null | Central Time (US & Canada) |
569,597,000,000,000,000 | negative | 0.6694 | Customer Service Issue | 0.3451 | American | angiedrich | 0 | @AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this! | [33.93939612, -118.38973148] | 2/22/2015 12:36 | Santa Monica, CA | Pacific Time (US & Canada) |
569,597,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | MeereeneseKnot | 0 | @AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great | null | 2/22/2015 12:36 | null | null |
569,596,000,000,000,000 | negative | 1 | Late Flight | 1 | American | billyrobbinscsp | 0 | @AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation | null | 2/22/2015 12:35 | null | Central Time (US & Canada) |
569,596,000,000,000,000 | negative | 0.6667 | Cancelled Flight | 0.6667 | American | nicoeats | 0 | @AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help. | null | 2/22/2015 12:35 | Tokyo, Japan | Eastern Time (US & Canada) |
569,596,000,000,000,000 | negative | 1 | Late Flight | 0.6742 | American | Diane_Lowery | 0 | @AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning | null | 2/22/2015 12:34 | Cool suburb N. of Dallas | Central Time (US & Canada) |
569,596,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6234 | American | BaburRaja | 0 | @AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr | null | 2/22/2015 12:33 | Chelmsford, MA | null |
569,596,000,000,000,000 | negative | 1 | Can't Tell | 0.6684 | American | CakeNDeath | 0 | @AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary. | null | 2/22/2015 12:33 | Old City Philly | null |
569,596,000,000,000,000 | neutral | 0.6616 | null | 0 | American | coffeeculture | 0 | @AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102. | null | 2/22/2015 12:32 | Dublin, Ireland | Dublin |
569,596,000,000,000,000 | negative | 1 | Customer Service Issue | 0.648 | American | SchrierCar | 0 | @AmericanAir no hold times, just disconnections. There is no excuse for that | null | 2/22/2015 12:32 | null | null |
569,595,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6579 | American | rcshore | 0 | .@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same. | null | 2/22/2015 12:31 | Washington, DC | Quito |
569,595,000,000,000,000 | negative | 0.6384 | Customer Service Issue | 0.6384 | American | jkordyback | 0 | @AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks. | null | 2/22/2015 12:31 | North Saanich, BC | Pacific Time (US & Canada) |
569,595,000,000,000,000 | neutral | 0.6767 | null | 0 | American | RafaANieves | 0 | @AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st? | null | 2/22/2015 12:31 | null | Quito |
569,595,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | jmgscott | 0 | @AmericanAir I've been trying for 4 hours to get hold of someone. | null | 2/22/2015 12:29 | Dallas, TX | Central Time (US & Canada) |
569,595,000,000,000,000 | positive | 0.6566 | null | 0 | American | Ag03Recruiter | 0 | @AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there | null | 2/22/2015 12:28 | Fort Worth, TX | Central Time (US & Canada) |
569,594,000,000,000,000 | negative | 0.7021 | Late Flight | 0.7021 | American | JasonPeppel | 0 | @AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes? | null | 2/22/2015 12:27 | null | null |
569,594,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | ColourBasis | 0 | @AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26 | null | 2/22/2015 12:26 | National, based in Texas | Central Time (US & Canada) |
569,594,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6275 | American | TomGasparetti | 0 | @AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired? | null | 2/22/2015 12:26 | null | null |
569,594,000,000,000,000 | negative | 0.7094 | Customer Service Issue | 0.7094 | American | guernicaguy | 0 | @AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working | null | 2/22/2015 12:25 | null | null |
569,594,000,000,000,000 | negative | 0.6541 | Customer Service Issue | 0.6541 | American | otisday | 0 | @AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow? | null | 2/22/2015 12:24 | Pekin | Eastern Time (US & Canada) |
569,593,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | catiekate | 0 | @AmericanAir we've been on hold for hours. | [35.22534456, -106.57241352] | 2/22/2015 12:23 | null | null |
569,593,000,000,000,000 | negative | 1 | Late Flight | 1 | American | otisday | 0 | @AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end? | null | 2/22/2015 12:23 | Pekin | Eastern Time (US & Canada) |
569,593,000,000,000,000 | neutral | 1 | null | null | American | WishUpon_26 | 0 | @AmericanAir can you guys help me please? | null | 2/22/2015 12:22 | KY | Eastern Time (US & Canada) |
569,593,000,000,000,000 | negative | 1 | Cancelled Flight | 0.3704 | American | otisday | 0 | @AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth. | null | 2/22/2015 12:22 | Pekin | Eastern Time (US & Canada) |