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|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,621,000,000,000,000 | negative | 1 | Lost Luggage | 1 | American | CarlosMourino | 0 | @AmericanAir After 3 days NO BAGs amazing the way that you neglect customers | null | 2/22/2015 14:14 | null | null |
569,621,000,000,000,000 | negative | 1 | Late Flight | 1 | American | 5amantha_marie | 0 | @AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night. | null | 2/22/2015 14:12 | null | Amsterdam |
569,621,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6828 | American | farfalla818 | 0 | @AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help | null | 2/22/2015 14:12 | Plano, Texas | null |
569,621,000,000,000,000 | neutral | 1 | null | null | American | chadkirchner | 0 | @AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email? | [0.0, 0.0] | 2/22/2015 14:11 | Tiffin, Ohio | Eastern Time (US & Canada) |
569,621,000,000,000,000 | negative | 1 | Can't Tell | 0.6444 | American | Kaywillsmith | 0 | @AmericanAir pls help. This is seriously beyond ridiculous. | null | 2/22/2015 14:11 | The City of Big Shoulders | Central Time (US & Canada) |
569,621,000,000,000,000 | negative | 0.7042 | Customer Service Issue | 0.7042 | American | SentieriMelinda | 0 | @AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help | null | 2/22/2015 14:11 | null | null |
569,620,000,000,000,000 | negative | 0.6404 | Customer Service Issue | 0.3311 | American | KristinaMeyer7 | 0 | @AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning! | null | 2/22/2015 14:11 | null | Eastern Time (US & Canada) |
569,620,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | Kaywillsmith | 0 | @AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window. | null | 2/22/2015 14:11 | The City of Big Shoulders | Central Time (US & Canada) |
569,620,000,000,000,000 | negative | 1 | Bad Flight | 0.3576 | American | MatthewJMedlin | 0 | @AmericanAir
Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj | null | 2/22/2015 14:11 | Rossford, Ohio | Atlantic Time (Canada) |
569,620,000,000,000,000 | negative | 0.6858 | Customer Service Issue | 0.3521 | American | kathyjazztx | 0 | @AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed.. | null | 2/22/2015 14:11 | null | null |
569,620,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6775 | American | SentieriMelinda | 0 | @AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!! | null | 2/22/2015 14:10 | null | null |
569,620,000,000,000,000 | negative | 0.6808 | Customer Service Issue | 0.3449 | American | Bardi_toto | 0 | @AmericanAir flight to dca I need to change asap help can't get through | null | 2/22/2015 14:10 | Hawaii/Dallas/Tucson/LA | Pacific Time (US & Canada) |
569,620,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | TemlyLouise | 0 | @AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight? | null | 2/22/2015 14:09 | null | Quito |
569,620,000,000,000,000 | negative | 1 | Cancelled Flight | 0.6529 | American | CantankerousCMF | 0 | @AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control | null | 2/22/2015 14:09 | North of 146th | Indiana (East) |
569,620,000,000,000,000 | neutral | 0.3367 | null | 0 | American | natnicc | 0 | @AmericanAir flight 1041 is the first flight. | null | 2/22/2015 14:08 | null | null |
569,619,000,000,000,000 | positive | 1 | null | null | American | TravelWineSport | 0 | @AmericanAir Always love opening the upgrade email. | null | 2/22/2015 14:06 | Trying to go everywhere! | null |
569,619,000,000,000,000 | negative | 1 | Customer Service Issue | 0.7091 | American | KaelaMari | 0 | @AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago | null | 2/22/2015 14:06 | Corona Del Mar | Pacific Time (US & Canada) |
569,619,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | MarkPerlowitz | 0 | @AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours | [15.1659317, 120.5830548] | 2/22/2015 14:05 | null | null |
569,619,000,000,000,000 | negative | 1 | Late Flight | 1 | American | mattadams_ | 0 | @AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! | null | 2/22/2015 14:04 | ÜT: 29.717516,-95.505488 | Central Time (US & Canada) |
569,619,000,000,000,000 | negative | 1 | Late Flight | 0.6713 | American | nicoeats | 0 | @AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted | null | 2/22/2015 14:04 | Tokyo, Japan | Eastern Time (US & Canada) |
569,618,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.6877 | American | SarahisJewish | 0 | @AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though. | [38.85482856, -77.04128223] | 2/22/2015 14:02 | Los Angeles, CA | Quito |
569,618,000,000,000,000 | negative | 1 | Cancelled Flight | 0.7021 | American | marystanforddc | 0 | @AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help? | null | 2/22/2015 14:02 | null | Quito |
569,618,000,000,000,000 | negative | 1 | Late Flight | 0.7033 | American | MrDisaster | 0 | @AmericanAir we're still stucked in the airport. #AADelay #AA919 | null | 2/22/2015 14:02 | São Paulo | Brasilia |
569,618,000,000,000,000 | positive | 1 | null | null | American | TrueChief77 | 0 | @AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew | null | 2/22/2015 14:01 | 970 Colorado | null |
569,618,000,000,000,000 | negative | 1 | Bad Flight | 0.6526 | American | JamieStrong38 | 0 | @AmericanAir redirect my flight without telling me, service is abysmal. | null | 2/22/2015 14:01 | null | null |
569,618,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3536 | American | Benje0123 | 1 | @AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously! | null | 2/22/2015 14:01 | null | null |
569,618,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | ejacqui | 1 | @AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening. | null | 2/22/2015 14:00 | Chicago | Central Time (US & Canada) |
569,618,000,000,000,000 | negative | 1 | Late Flight | 0.6817 | American | c_morlando | 0 | @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly | null | 2/22/2015 14:00 | null | null |
569,617,000,000,000,000 | neutral | 1 | null | null | American | HollyHhirsch | 0 | @AmericanAir just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly... | null | 2/22/2015 13:57 | Chicago | null |
569,617,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6604 | American | farfalla818 | 0 | @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day! | null | 2/22/2015 13:57 | Plano, Texas | null |
569,617,000,000,000,000 | positive | 1 | null | null | American | brentblume | 0 | @AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃 | null | 2/22/2015 13:56 | Omaha | Central Time (US & Canada) |
569,617,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3474 | American | ejacqui | 0 | @AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people. | null | 2/22/2015 13:56 | Chicago | Central Time (US & Canada) |
569,617,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3718 | American | thepin618 | 0 | @AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available | null | 2/22/2015 13:55 | null | null |
569,617,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | _BLeLLeN_ | 0 | @AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home! | null | 2/22/2015 13:55 | null | Quito |
569,617,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.6702 | American | ejacqui | 0 | @AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all. | null | 2/22/2015 13:55 | Chicago | Central Time (US & Canada) |
569,616,000,000,000,000 | negative | 1 | Customer Service Issue | 0.692 | American | BridleCharlotte | 0 | @AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now? | null | 2/22/2015 13:54 | null | null |
569,616,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | JamieStrong38 | 0 | @AmericanAir fcuk you. Shit service. You got no fans. | null | 2/22/2015 13:54 | null | null |
569,616,000,000,000,000 | negative | 0.6582 | Cancelled Flight | 0.6582 | American | SilverStim | 0 | @AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now? | null | 2/22/2015 13:54 | null | null |
569,616,000,000,000,000 | neutral | 0.7026 | null | 0 | American | totestoked | 0 | @AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights? | null | 2/22/2015 13:54 | Naperville, IL | Eastern Time (US & Canada) |
569,616,000,000,000,000 | neutral | 0.6801 | null | 0 | American | galen_emery | 0 | @AmericanAir so how do we get me a person? | null | 2/22/2015 13:54 | Seattle, WA | Pacific Time (US & Canada) |
569,616,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | farfalla818 | 0 | @AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!! | null | 2/22/2015 13:53 | Plano, Texas | null |
569,616,000,000,000,000 | neutral | 0.6997 | null | 0 | American | KiraMercedes_ | 0 | @AmericanAir where do I look for cabin crew vacancies? | null | 2/22/2015 13:53 | null | London |
569,616,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6961 | American | SouljaCoy | 0 | @AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here... | null | 2/22/2015 13:52 | Orange County, CA | Pacific Time (US & Canada) |
569,616,000,000,000,000 | neutral | 1 | null | null | American | HertzOnMyCouch | 0 | @AmericanAir hi how are you | null | 2/22/2015 13:51 | hertz's couch | null |
569,616,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | morriskmm | 0 | @AmericanAir cannot talk to any agents keep getting hung up on crazy | null | 2/22/2015 13:51 | null | null |
569,615,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | kat_lilfish | 0 | @AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville. | null | 2/22/2015 13:51 | null | null |
569,615,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | mattlurrie | 0 | @americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do? | null | 2/22/2015 13:51 | New York City | Eastern Time (US & Canada) |
569,615,000,000,000,000 | negative | 0.6943 | Flight Booking Problems | 0.6943 | American | OrryClayborne | 0 | @AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated. | [47.24879409, -122.43874458] | 2/22/2015 13:50 | Memphis, TN | Eastern Time (US & Canada) |
569,615,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | GurpreetSaran | 0 | @AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there? | null | 2/22/2015 13:49 | San Jose, CA | Central Time (US & Canada) |
569,615,000,000,000,000 | neutral | 0.6535 | null | 0 | American | ChristianRicks | 0 | @AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it... | null | 2/22/2015 13:49 | Durham, NC | Eastern Time (US & Canada) |
569,615,000,000,000,000 | negative | 0.7255 | Can't Tell | 0.3651 | American | jenw714 | 0 | @AmericanAir @AmericanAir how do you expect to do that? | null | 2/22/2015 13:49 | Atl | Central Time (US & Canada) |
569,614,000,000,000,000 | negative | 1 | Cancelled Flight | 0.6265 | American | louiswoof | 0 | @AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help? | null | 2/22/2015 13:45 | Tucson, Arizona | null |
569,614,000,000,000,000 | negative | 0.6567 | Lost Luggage | 0.3467 | American | macario2 | 0 | @AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP | null | 2/22/2015 13:45 | Pocos de Caldas | Brasilia |
569,614,000,000,000,000 | negative | 0.7143 | Can't Tell | 0.7143 | American | CandyandPizza | 0 | @AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you | null | 2/22/2015 13:44 | New York City | Central Time (US & Canada) |
569,614,000,000,000,000 | neutral | 0.6557 | null | null | American | georgetietjen | 0 | @AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today. | null | 2/22/2015 13:44 | null | null |
569,614,000,000,000,000 | neutral | 1 | null | null | American | CoryStinebrink | 0 | @AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow | null | 2/22/2015 13:44 | Madison, WI | Central Time (US & Canada) |
569,614,000,000,000,000 | negative | 0.6973 | Can't Tell | 0.351 | American | RussellsWriting | 0 | @AmericanAir tried that and can't get through. | null | 2/22/2015 13:43 | Los Angeles | Arizona |
569,614,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3419 | American | mirmanwar | 0 | @AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?! | null | 2/22/2015 13:43 | Jeddah-Karachi X NYC | Quito |
569,613,000,000,000,000 | negative | 1 | Lost Luggage | 1 | American | lindseyjerin | 0 | @AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted. | null | 2/22/2015 13:43 | Alexandria, VA | Quito |
569,613,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | ra1der7581 | 0 | @AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain | null | 2/22/2015 13:42 | Albuquerque,New Mexico | America/Boise |
569,613,000,000,000,000 | negative | 1 | Bad Flight | 0.3488 | American | Meswannjr | 0 | @AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating. | null | 2/22/2015 13:41 | Plano, TX | Central Time (US & Canada) |
569,612,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | melmadetoday | 0 | @AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason. | null | 2/22/2015 13:38 | In the kitchen | null |
569,612,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.71 | American | helloheidib | 0 | @AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today | null | 2/22/2015 13:38 | null | null |
569,612,000,000,000,000 | negative | 1 | Lost Luggage | 0.3557 | American | macario2 | 0 | @AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD | null | 2/22/2015 13:37 | Pocos de Caldas | Brasilia |
569,612,000,000,000,000 | neutral | 1 | null | null | American | juliezeier | 0 | @AmericanAir 2 hours to be answered on a call? | null | 2/22/2015 13:37 | null | null |
569,612,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3514 | American | lmaxwell11 | 0 | @AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that? | null | 2/22/2015 13:36 | O.K.C. | Central Time (US & Canada) |
569,612,000,000,000,000 | negative | 1 | Customer Service Issue | 0.3664 | American | TheLoveBite | 0 | @AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation | null | 2/22/2015 13:36 | Los Angeles, CA | Pacific Time (US & Canada) |
569,612,000,000,000,000 | negative | 1 | Late Flight | 1 | American | macario2 | 0 | @AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew? | null | 2/22/2015 13:35 | Pocos de Caldas | Brasilia |
569,611,000,000,000,000 | positive | 1 | null | null | American | BikashDube | 0 | @AmericanAir
Fantastic support by the Twitter team. I appreciate it. Thanks again. | null | 2/22/2015 13:35 | null | null |
569,611,000,000,000,000 | neutral | 1 | null | null | American | juliezeier | 0 | @AmericanAir hung up on now many times trying to cal 8004337300 crazy | null | 2/22/2015 13:34 | null | null |
569,611,000,000,000,000 | negative | 1 | Can't Tell | 0.3555 | American | raseay | 0 | @AmericanAir that's quite an impressive list of fees! | null | 2/22/2015 13:34 | Oxford, MS | Central Time (US & Canada) |
569,611,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6696 | American | otisday | 0 | @AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes | null | 2/22/2015 13:33 | Pekin | Eastern Time (US & Canada) |
569,611,000,000,000,000 | negative | 1 | Can't Tell | 0.3658 | American | MrMarioMendoza | 0 | @AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah | null | 2/22/2015 13:33 | null | null |
569,610,000,000,000,000 | negative | 0.6941 | Flight Booking Problems | 0.6941 | American | jmgscott | 0 | “@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that! | null | 2/22/2015 13:31 | Dallas, TX | Central Time (US & Canada) |
569,610,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | KyleKaplan | 0 | @AmericanAir flight was Cancelled Flightled can you guys help? | null | 2/22/2015 13:29 | iPhone: 40.829401,-73.926223 | Pacific Time (US & Canada) |
569,610,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.363 | American | PredsFran | 0 | @AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because "no weather advisory."Really! | null | 2/22/2015 13:29 | Tennessee | Central Time (US & Canada) |
569,610,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | SraJackson | 0 | @AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR | null | 2/22/2015 13:28 | New Jersey | Eastern Time (US & Canada) |
569,610,000,000,000,000 | negative | 1 | Lost Luggage | 1 | American | TheLoveBite | 0 | @AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin. | null | 2/22/2015 13:28 | Los Angeles, CA | Pacific Time (US & Canada) |
569,609,000,000,000,000 | positive | 1 | null | null | American | BrophySheen | 0 | @AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️ | null | 2/22/2015 13:27 | New Jersey | null |
569,609,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6741 | American | BethMyn | 0 | @AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com | null | 2/22/2015 13:27 | null | null |
569,609,000,000,000,000 | neutral | 1 | null | null | American | nycgypc | 0 | @AmericanAir when is next lax JFK flight today | null | 2/22/2015 13:26 | null | null |
569,609,000,000,000,000 | positive | 1 | null | null | American | JuliaWallClarke | 0 | @AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital. | [40.6474324, -73.7936881] | 2/22/2015 13:24 | UK / Canada / etc | Atlantic Time (Canada) |
569,609,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | jddowsett | 0 | @AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super. | null | 2/22/2015 13:24 | PA, NY & HI | Quito |
569,608,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | sweetmel | 0 | @AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers. | [32.97609561, -96.53349238] | 2/22/2015 13:23 | Dallas, TX | Central Time (US & Canada) |
569,608,000,000,000,000 | negative | 0.7039 | Bad Flight | 0.3587 | American | sa_craig | 0 | @AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs. | null | 2/22/2015 13:22 | College Station, TX | Central Time (US & Canada) |
569,608,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | mycreativespark | 0 | @AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank | null | 2/22/2015 13:22 | Ohio | Quito |
569,608,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 1 | American | igclp | 0 | @AmericanAir first the pilot, then the catering... | null | 2/22/2015 13:22 | null | null |
569,608,000,000,000,000 | negative | 0.6915 | Customer Service Issue | 0.3566 | American | DanielLassman | 0 | .@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams. | null | 2/22/2015 13:22 | Ocean Ridge, FL | Eastern Time (US & Canada) |
569,608,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.3838 | American | igclp | 0 | @AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us. | null | 2/22/2015 13:22 | null | null |
569,608,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | sweetmel | 0 | @AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice | null | 2/22/2015 13:21 | Dallas, TX | Central Time (US & Canada) |
569,608,000,000,000,000 | positive | 1 | null | null | American | stvnoneal | 0 | @americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines | [40.68621427, -74.1793971] | 2/22/2015 13:20 | NEW YORK CITY | Eastern Time (US & Canada) |
569,608,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | 0veranalyser | 0 | @AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do? | null | 2/22/2015 13:20 | null | Perth |
569,608,000,000,000,000 | negative | 1 | Can't Tell | 0.3703 | American | andrewjh | 0 | @AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg | null | 2/22/2015 13:19 | Capitol Hill D.C. | Eastern Time (US & Canada) |
569,607,000,000,000,000 | negative | 0.7038 | Flight Booking Problems | 0.3613 | American | SraJackson | 0 | @AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight! | null | 2/22/2015 13:19 | New Jersey | Eastern Time (US & Canada) |
569,607,000,000,000,000 | negative | 1 | Can't Tell | 0.6598 | American | FvGrecia | 0 | @AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight. | null | 2/22/2015 13:18 | null | null |
569,607,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | galen_emery | 0 | @AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu. | null | 2/22/2015 13:17 | Seattle, WA | Pacific Time (US & Canada) |
569,607,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | EricStride | 0 | @americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail | null | 2/22/2015 13:15 | null | null |
569,606,000,000,000,000 | negative | 1 | Customer Service Issue | 0.683 | American | SraJackson | 0 | @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! | null | 2/22/2015 13:15 | New Jersey | Eastern Time (US & Canada) |
569,606,000,000,000,000 | negative | 0.6684 | Lost Luggage | 0.3419 | American | RafaelBertorell | 0 | @AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport? | null | 2/22/2015 13:15 | null | null |
569,606,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.3648 | American | jddowsett | 0 | @AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow. | null | 2/22/2015 13:14 | PA, NY & HI | Quito |