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{ "author": "Jack Dawkes", "title": "How do I adhere to workflow transition validation when using automation?", "body": "I have an automation set up that transitions issues that have the status *Blocked* to *Reopened* when a blocking issue is transitioned to *Resolved.* This is working well except for one specific issue type. For these issues to transition from *Blocked* to *Reopened* a comment must be added, this is the workflow transition validation. The automation does comment on the issue that gets reopened but only after the transition, not as a part of it. So the affected issues will get a comment but they will remain in the status *Blocked.*\n\nIs there a way for my automation rule to adhere to workflow transition validation?\n" }

[ { "author": "Jack Brickey", "body": "Hi [@Jack Dawkes](/t5/user/viewprofilepage/user-id/5597510) , I am assuming you are using Issue transitioned as the Trigger for your Automation rule so the validation will occur before the rule is even triggered. One option you could consider would be to create a hidden transition that is only available to automation that does not have the validator.\n", "comments": [ { "author": "Jack Dawkes", "body": "Yes and no, the rule does trigger of a transition but multiple issue types can transition between these status and only one of them has this validation. If that issue type was triggering the automation then it wouldn't be an issue because whoever did the transition would have to do it manually and they would have to adhere to the validation. This is getting stuck at the end of the automation with an action being to transition the issue to reopened.\n\nHowever I have just solved this myself. Turns out you can just tell the automation transition action to ignore conditions, I just hadn't seen this option. Checking that box fixed my problem.\n\n![IgnoreConditions.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/348371iBC143591A9E8B550/image-size/large?v=v2&px=999 \"IgnoreConditions.JPG\")\n" }, { "author": "Jack Brickey", "body": "Cool! I have not seen that either. Glad they added this.\n" } ] } ]

[ "auto-transition", "automation", "validation", "workflow" ]

{ "author": "Zulqarnain Ahmed", "title": "How can we effectively manage large Jira projects with teams", "body": "**How can we effectively manage large Jira projects with hundreds of teams, ensuring optimal collaboration, visibility, and efficiency?**\n\n**Specific areas of interest:**\n\n* **Project Structuring:**\n\n * How can we break down large projects into smaller, more manageable components?\n * What are the best practices for organizing teams and assigning tasks within these components?\n * How can we ensure clear communication and coordination between teams working on different components?\n* **Issue Management:**\n\n * What strategies can we employ to prioritize and manage a large volume of issues?\n * How can we prevent issue backlog from becoming overwhelming?\n * What tools or techniques can be used to improve issue resolution time?\n* **Reporting and Analytics:**\n\n * What metrics and KPIs should we track to measure project progress and identify areas for improvement?\n * How can we effectively visualize project data to make informed decisions?\n * What tools or plugins can be used to generate custom reports and dashboards?\n* **Collaboration and Communication:**\n\n * How can we foster effective collaboration and communication between teams that may be geographically dispersed or have different working styles?\n * What are the best practices for using Jira's features (e.g., boards, sprints, comments) to facilitate team collaboration?\n * How can we ensure that all team members have access to the necessary information and resources?\n* **Automation and Integration:**\n\n * What automation tools or plugins can be used to streamline workflows and reduce manual tasks?\n * How can we integrate Jira with other tools (e.g., version control, project management, communication) to improve efficiency?\n * What are the potential benefits and challenges of using automation in large-scale projects?\n\nI'm eager to hear from experienced users who have successfully managed large Jira projects and can share their insights and best practices.\n\n[This website I acutely manage.](https://modyedge.com/)\n" }

[ { "author": "Jim Knepley - ReleaseTEAM", "body": "From a Jira tool standpoint, I have a few things I've learned over the years.\n\n**This isn't the time for every project to be special.**\n\nCollaborate with your teams to agree on things like a consistent workflow, where possible. This will greatly reduce your administrative work on Jira, but will also help management develop consistent reporting. Your goal is the minimize \"friction\" in using the platform.\n\n**People have to ++use++ the collaborative tools to collaborate. Listen to the users.**\n\nBefore HipChat was purchased by Slack, it was our supposedly \"official\" tool for collaboration. Teams used their own preferred collaboration platform and didn't talk with each other. When we switched to Slack, which most of the teams used, things got much, much better.\n\nSimilarly, if you don't listen to feedback on things like Jira or Confluence configuration, teams will resist using it.\n\n**You have a large, and I assume complex, environment; staff accordingly.**\n\nI can't tell you how many times I've seen teams trying to use Jira who don't have sufficient, and sufficiently skilled, staff to implement organizational ambitions in the tool. If budget is an issue, establish a relationship with a consulting firm that you can escalate to (OK, that was a little self-serving, I'll own that).\n", "comments": null } ]

[ "cloud" ]

{ "author": "Jeremiah", "title": "Help Understanding Billing", "body": "I'm looking to onboard more users (50+) and I'm really confused. It looks like I'm paying for JWM and some users are both Jira users and JWM users.\n\nWhat happens when I onboard my users and I go above the 10 free user limit in Jira? Am I going to be billed for users on Jira or JWM? It says when I hover over the JWM line item that it's included with Jira, but why are they listed differently showing Jira is Free and JWM is Standard? Shouldn't it be the other way around?\n\nI reached out to their support team and they gave me a brief overview that confused me more and indicated these products will soon be joined together?\n\nI'm so confused and not at all ready to onboard more users if I don't understand the billing 100%.\n\nAny insight or perhaps, embarrassingly, an ELI5 explanation would be really helpful!\n\n![2024-09-21_12-45-42.png](https://community.atlassian.com/t5/image/serverpage/image-id/348552i66E6525A3E8CB868/image-size/large?v=v2&px=999 \"2024-09-21_12-45-42.png\")\n" }

[ { "author": "Nikola Perisic", "body": "Hi [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519)\n\nJira and JWM are already one product - merged happened 2 months ago. Do you have an annual subscription, because this is why you are seeing the JWM product as well? When you cross the limit of 10 free users, you will be starting to use the Standard plan for Jira, not JWM.\n", "comments": [ { "author": "Jeremiah", "body": "I'm on monthly billing. Not enough users to warrant annual just yet. Are you saying that when I go above the 10, I'll be pushed into the Standard plan for Jira and the JWM line item in my screenshot will also say Standard? I won't be billed for both?\n\nAlso, with Jira, that means my users will be able to create both Software and Work Management projects under the same billing tier?\n" }, { "author": "Nikola Perisic", "body": "In my case, what we did, we have disabled the JWM product as the business projects are part of Jira now and we were billed for one product for both software and business projects.\n\nAs for going above 10 users, you should be billed only for Jira.\n" }, { "author": "Jeremiah", "body": "Thank you.\n" }, { "author": "Jeremiah", "body": "[@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176)\n\nI switched it, but it definitely seems like I'm getting double billed.\n\n![2024-09-21_16-53-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/348555i0C5CA4E185FAC09E/image-size/large?v=v2&px=999 \"2024-09-21_16-53-09.png\")\n" }, { "author": "Jeremiah", "body": "I migrated the users from JWM to Jira and that brought the users down to $0.00 but with an estimated $20.00/mo bill with 0 users. Odd. So I cancelled the JWM subscription; I hope that was the right thing to do.\n" }, { "author": "Carlos Garcia Navarro", "body": "Hi [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519) , If you think that there may be an issue with billing you could contact support here: <https://support.atlassian.com/contact/#/>\n" }, { "author": "Nikola Perisic", "body": "As [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) have mentioned, this is then something that Atlassian needs to take a look at.\n" }, { "author": "Jeremiah", "body": "Yes. As previously mentioned I've been down that road, but they give me canned message responses with no clear answers. It seems now that I've inactivated JWM and moved my users to just Jira I'm getting charged more now per user. So I guess this is just the way it is.\n" } ] } ]

[ "cloud", "jira", "jira-work-management-cloud" ]

{ "author": "Yashwant ArunParulekar", "title": "unable to login", "body": "Dear Team,\n\n![error.jpg](/t5/image/serverpage/image-id/348153iFF6EA473CC8CF7ED/image-size/large?v=v2&px=999 \"error.jpg\")\n" }

[ { "author": "Akbar", "body": "This snippet describes you're having trouble in logging into the site. Since your email isn't granted the product access yet, you're facing this screen for 'Request Access'\n\nPlease mention any other input for us to look into it further. :)\n", "comments": null } ]

{ "author": "Sandra Middleton", "title": "Is there a way to extract a dashboard graph from JIRA WM into PowerPoint and keep it dynamic?", "body": "Is there a way to extract a dashboard graph from JIRA WM into PowerPoint, keeping it dynamic?\n" }

[ { "author": "Aron Gombas _Midori_", "body": "[@Sandra Middleton](/t5/user/viewprofilepage/user-id/5139879) With our [PDF automation app](https://marketplace.atlassian.com/apps/1212108/better-pdf-automation-for-jira-free?hosting=cloud&tab=overview) you can export Jira dashboards to PDF and [email the resulted PDF to any email address periodically](https://midori-global.com/products/better-pdf-automation-for-jira/cloud/documentation/configure-automation/send-pdf#send-by-cron). The PDFs can be generated not only from issues, but also [from dashboards](https://midori-global.com/products/better-pdf-automation-for-jira/cloud/documentation/configure-automation/#dashboards)! It means that you can send the PDF export of a dashboard as email attachment on your preferred schedule.\n\nTherefore:\n\n1. If you can develop a little automation that reads the mailbox and converts the email attachment into an object in PowerPoint, then you have a working solution (at cost of some coding)!\n2. If the daily email can replace the daily updated PowerPoint, then it is actually a very simple solution with no coding.\n\nGive this a try!\n\n*(Discl. this app is developed by our team.)*\n", "comments": null }, { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. Jira dashboard gadget updates dynamically. We don't have builtin option to sync. You can explore different apps from our marketplace.\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

{ "author": "Liz Towle", "title": "I no longer see the option to change the sprint value when making bulk changes?", "body": "I no longer see the option to change the sprint value when making bulk changes? When trying to move tickets from the active sprint to the next sprint, the change sprint option isn't there for bulk editing.\n" }

[ { "author": "Rohith Prasad", "body": "![Screenshot 2024-09-18 at 8.28.40?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347970iC34A2A9926BE645B/image-size/large?v=v2&px=999 \"Screenshot 2024-09-18 at 8.28.40?PM.png\")Hey Liz,\n\nWe still have the option to change sprint when editing issues in bulk. Would it be possible to try clicking on Edit issue and then verify Change Sprint field.\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

{ "author": "Mark K", "title": "Completed status change", "body": "Hi\n\nI have a 'Completed' stage in one of my workflows. A user has transitioned an issue to this stage and we need to resurrect it.\n\nHowever, I can't seem to be able to add a transition away from this completed stage in the workflow. Is this possible? If not, is there another way to set the status back to another in the same workflow without a transition?\n\nThanks in advance\n\nMark\n" }

[ { "author": "Shreeja J", "body": "Hello [@Mark K](/t5/user/viewprofilepage/user-id/4221694) \n\nYes, it's possible to add a transition away from a 'Completed' stage in your workflow. If you are unable to add the transition directly, here are some steps you can follow:\n\n1. **Edit the Workflow**: Go to your workflow editor and select the workflow where the 'Completed' stage is defined.\n\n2. **Add a Transition**: You should be able to add a new transition from the 'Completed' status to another status in the workflow. Simply drag a transition line from 'Completed' to the desired status.\n\n3. **Publish the Workflow**: After making changes, make sure to publish the updated workflow.\n\nLet me know if you need any further help!\n\nThanks, \nShreeja J\n", "comments": [ { "author": "Mark K", "body": "Hi Shreeja\n\nThis is in the Cloud version. The Completed status is an auto-generated status created when the workflow was created. Jira SM won't allow me add a transition away from it.\n\nMy best option would be to just be able to change the status the particular issue is sitting at, but I can't see any way to do that.\n\nIf I can figure that out, I can move anything that's sat on that Completed status, then remove it, or any transitions to it.\n" } ] }, { "author": "Shreeja J", "body": "You can say:\n\n*** ** * ** ***\n\nHello [@Mark K](/t5/user/viewprofilepage/user-id/4221694)\n\nThanks for the clarification. Since the 'Completed' status in Jira Cloud is auto-generated and doesn't allow adding a transition away from it, you can use the **Bulk Edit** feature. If you have the necessary permissions, this option lets you change the status of multiple issues from 'Completed' to another status manually, without needing to add a transition. \n\nThanks, \nShreeja J\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

{ "author": "fayas ahamed", "title": "DG apply", "body": "We are the partners of unifeeder vessel service pls guide us how to apply DG shipment in jira portal.\n" }

[ { "author": "Jack Brickey", "body": "hi [@fayas ahamed](/t5/user/viewprofilepage/user-id/5594544) , I am afraid you may be in the wrong place. This forum isn't familar with unifeeder vessel service.\n", "comments": null } ]

[ "cloud" ]

{ "author": "Bailey.Darcey", "title": "The column with the number of tasks is showing 122 tasks however when viewed there is 12", "body": "The number of tasks is reflected incorrectly 129 tasks appears\n\n12 on top line and 9 on the bottom so it is like it is cutting it off and moving the last number down one line.\n\n12\n\n9\n" }

[ { "author": "Jack Brickey", "body": "Hi [@Bailey.Darcey](/t5/user/viewprofilepage/user-id/5594429) , would it be possible to get a screenshot of what you are referring to here?\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

{ "author": "Cassiano Cardoso", "title": "No access to admin.atlassian.com after configuring SAML SSO", "body": "Hello!\n\nAfter enabling and starting the SAML SSO configuration with Azure Active Directory, I lost access to the Atlassian tools. My administrator users are also unable to log into the tool, what should I do in this case?\n\nRequest Id: 4c1ed231-d444-4fca-bcbb-a5d58a050800 \nCorrelation Id: d3b43ec2-9e9e-4074-a744-7f399ae27ff2 \nTimestamp: 2024-09-16T14:27:40Z \nMessage: AADSTS700016: Application with identifier '<https://auth.atlassian.com/saml/9163917f-07ff-4bed-a618-7478ab2665a8>' was not found in the directory 'Metadados Assessoria e Sistemas'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.\n" }

[ { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. Please post your query in our Atlassian Guard community channel as well : <https://community.atlassian.com/t5/Questions/qa-p/atlassian-guard-questions>\n", "comments": null } ]

[ "cloud", "jira-software", "jira-work-management-cloud" ]

{ "author": "Luis Genao", "title": "Jira Work Management is not functioning on our end, any idea of how to resolve this issue?", "body": "Jira Work Management for some reason is not functioning in the intended ways it is supposed to be and our files if not data does not appear to be showing up on our end. I looked into the status pages and it seems certain services are going through incidents, very unclear as to whether it will return and if data \"lost\" will remain once it is back to its proper state.\n" }

[ { "author": "Trudy Claspill", "body": "Hello [@Luis Genao](/t5/user/viewprofilepage/user-id/5593837)\n\nWelcome to the Atlassian community.\n\nI do not see any active incidents for Jira Work Management as of the time you posted your question. The most recent issue is from 8 hours ago, and your post is from 1 hour ago.\n\nWhat is the exact symptom you are experiencing?\n", "comments": [ { "author": "Luis Genao", "body": "Hello Trudy Claspill, hope all is well with you. \n\nThe issue from my end seems to be that the website simply doesn't have our files or any sort of data, and does not help that it is not working properly as usual, almost as if it got wiped.\n" }, { "author": "Trudy Claspill", "body": "Hello Luis,\n\nWhen was the last time anybody from your user base logged into the environment, prior to you logging in and finding the data was absent?\n\nWere you operating in a Free subscription, or were you paying for your subscription?\n\nAre you one of the users that is an Administrator for Jira, or an Administrator for your Atlassian Organization? If not, have you escalated this issue to those people?\n" }, { "author": "Luis Genao", "body": "I believe yesterday or possibly last Friday, and under the free subscription. \n\nI am personally not an Admin, but my superiors were for Jira yes, it was through them for how I came to be aware of the issue.\n" }, { "author": "Trudy Claspill", "body": "Be advised that we are a user community, not specifically Atlassian support engineers. We can ask you questions and try to suggest things to look at, but we cannot access your system or your billing account information directly.\n\nIf your company has been paying for a subscription then the admins should be able to raise a support case directly with Atlassian support at <https://support.atlassian.com/contact/#/>\n\nIf you had successfully accessed the data within the past few days, then this is not a case of an inactive environment being suspended.\n\nIt could be a case of a failure in the billing causing the environment to be suspended. **If that was the case** the people listed as the Billing contacts for your subscription would've been notified when the billing failed and before the site was suspended. If you were on an annual subscription, the case could be that the subscription has not been renewed in a timely manner.\n\nWhat do you actually see when you try to login? Can you share a screen image with us?\n" }, { "author": "Trudy Claspill", "body": "Hello [@Luis Genao](/t5/user/viewprofilepage/user-id/5593837)\n\nHas the issue resolved? Or have your administrators been able to contact Atlassian directly for help?\n" } ] } ]

{ "author": "Donna Jimenez", "title": "Translation from Foreign Language to English", "body": "Hi,\n\nI would like to check if jira enables the translation from foreign currency to English in the following scenarios:\n\n1. Toggle the form display from foreign language to english and vice versa\n\n2. Translation of the data received via form from foreign language to english and vice versa\n\n3. Translation of comments provided in a ticket from foreign language to english and vice versa\n\n4. For emails received via shared drive, translation of the information received in foreign language to english and vice versa upon auto creation of jira ticket\n" }

[ { "author": "Daniel Joseph", "body": "To translate from a foreign language to English, use a reliable translation service or tool. For accuracy, consider consulting a professional translator, especially for complex texts or documents.\n", "comments": null } ]

[ "cloud", "jira-service-management", "jira-work-management-cloud" ]

{ "author": "Jane Nguyen", "title": "how can i see my previous announcements?", "body": "there's an announcement feature in the project that presents to the end users as a banner. Can I access previous announcements?\n\nI am trying to figure out how many announcements we've added in the past, the cadence, etc.\n" }

[ { "author": "vikram", "body": "Hi [@Jane Nguyen](/t5/user/viewprofilepage/user-id/4188321)\n\nAs per knowledge the previous banner content is not saved anywhere.\n\nOnly the present content is visible.\n\nVikram P\n", "comments": null }, { "author": "Manoj Gangwar", "body": "Hi [@Jane Nguyen](/t5/user/viewprofilepage/user-id/4188321)\n\nAs per my thoughts, it is not feasible.\n\nLet's wait for others reply.\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

{ "author": "Sarah Subrizi", "title": "Advice on how my Org Admin can make me and Org Admin", "body": "Hi There,\n\nMy Org admin is trying to upgrade my access from User Access Admin to Org Admin and all of the descriptions online do not match the actions we can perform. Does anyone have screenshots or steps to describe how to do this and do you know if there are any restrictions on the number of org admins we can have?\n\nThank you,\n\nSarah\n" }

[ { "author": "Andy Heinzer", "body": "Hi [@Sarah Subrizi](/t5/user/viewprofilepage/user-id/5591170)\n\nYou can provide [this documentation](https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Make-someone-an-organization-admin) to your org admin. They will need to follow those steps in order to grant that role to your account. From that page:\n> To give someone an organization admin role:\n>\n> 1. Go to [admin.atlassian.com](http://admin.atlassian.com/). Select your organization if you have more than one.\n>\n> 2. Select **Directory** \\> **Users**.\n>\n> 3. Find a user, then select their avatar or **Show details.**\n>\n> 4. From the **3 dot icon** at the top of the page, select**Assign org admin role**.\n>\n> 5. Select **Assign role** to confirm**.**\n", "comments": [ { "author": "Sarah Subrizi", "body": "Thank you!\n" } ] }, { "author": "Manoj Gangwar", "body": "Hi [@Sarah Subrizi](/t5/user/viewprofilepage/user-id/5591170)\n\nWelcome to the community!\n\nLogin into 'admin.atlassian.com' \\> Directory \\> Invite user...\n\nOn the User List, select . . . \\> Add user to group \njira-admins-xxx, jira-software-users, and site-admins\n", "comments": [ { "author": "Andy Heinzer", "body": "Adding users to a group directly is not always going to work for all Atlassian cloud sites today, when it comes to granting org admin role. This did used to work in older versions, but in the current state, the org admin has to view the user account and then use the ... menu to grant that specific role instead of only granting it via group membership\n" }, { "author": "Sarah Subrizi", "body": "Thank you!\n" } ] } ]

[ "atlassian-accounts", "cloud", "jira-work-management-cloud" ]

{ "author": "ayoung", "title": "Tickets Not Showing in Board View - JWM", "body": "Hi All have a new board and I have experienced this issue infrequently in another Jira Work Management board I admin but this one is really acting up. Hoping for a recommended fix. Very puzzling and hoping for help from someone who has experienced this or is aware of what is causing it so I can fix it up.\n\n1. I have no filters applied\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346908i788A4FC46352D4A0/image-dimensions/287x268?v=v2 \"image.png\")\n\n2. List view shows 8 issues in total all in **To Do** Status except 1 in **Done**\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346913i13E5F8DEAF8AF962/image-size/large?v=v2&px=999 \"image.png\")\n\n3. Board view shows 2 issues in **To Do** status and 1 in **Done**\n\n**![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346914iC4F61D6D67B4BAA3/image-size/large?v=v2&px=999 \"image.png\")**\n\n4. Workflow is very basic with all statuses being able to turn into all other statuses.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346915i4216493697B354D8/image-size/large?v=v2&px=999 \"image.png\")\n\n5. Tickets were all created Manually by Admins.\n\n6. T**est performed:** If I change the status of the ticket, it appears on the board in the new status. I can even change it back to To Do and it will still stay on the board (temporarily) if I go back a week later it will be gone again.\n\n7. **Other observations:** Our first tickets we created, also manually All consistently stay on the board and do not vanish. BPDR-1 and BPDR-3 (Both assigned to me). However, BPDR-2 does not show on the board, created the same day as 1 and 3 but assigned to a co-worker. All 3 that show on the board consistently were assigned to me.\n" }

[ { "author": "Valerie Knapp", "body": "Hi [@ayoung](/t5/user/viewprofilepage/user-id/5271363) , thanks for your question.\n\nI believe you're coming up against this problem <https://jira.atlassian.com/browse/JWMCLOUD-19>\n\nDone issues are automatically hidden after two weeks in this kind of project, which a lot of people don't like, so your best bet is to vote for this issue.\n\nI hope this helps.\n\nCheers\n", "comments": [ { "author": "ayoung", "body": "Hi Valerie, Thank you for the reply!\n\nRead over that link and that does not quite fit my issue as:\n\n* We only completed 1 ticket so far and it shows on the board in Done.\n* It's tickets in **To-Do** that are not showing on the board.\n* The only tickets that do show on the board in To-Do are much older than 14 days. 45 to be exact. It's newer ones that don't show.\n" }, { "author": "Trudy Claspill", "body": "Hello [@ayoung](/t5/user/viewprofilepage/user-id/5271363)\n\nEvery Status value is assigned to a Status Category.\n\nThere are three Status Categories which are color coded. The color coding dictates the lozenge color for the Statuses in that Status Category. Here are the Status Categories and their associated color:\n\n|----------------------|-------|\n| Status Category Name | color |\n| To Do | gray |\n| In Progress | blue |\n| Done | green |\n\nYour **Status** named \"To Do\" has gotten assigned to the \"Done\" **Status Category**. This is indicated by the fact that the \"To Do\" status is shown as a green lozenge.\n\nThe hiding of \"Done\" issues applies to all Status values that are in the \"Done\" **Status Category** . In your current configuration both your To Do and Done Statuses are assigned to the Done Status Category, therefore issues in both of those Statuses will be hidden automatically when they have been in those Statuses for 2 weeks or longer and have not otherwise been updated.\n\nThis functionality is hard coded and not configuratble.\n\nHowever, it is a fixable problem that the To Do Status issues are getting hidden. You simply need to change the Status Category for that Status to the \"To Do\" Status Category instead.\n\nIn the New Workflow Editor you would follow the numbered steps shown in this image.\n\n![Screenshot 2024-09-11 at 3.33.25?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346946i2B6D622ED33A4608/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 3.33.25?PM.png\")\n\nIn the original Workflow Editor you would follow the numbered steps shown in the images below.\n\n![Screenshot 2024-09-11 at 3.36.18?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346947iC2A5EB763C23D535/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 3.36.18?PM.png\")\n\n![Screenshot 2024-09-11 at 3.39.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346949iF405BB8EACAF5E48/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 3.39.39?PM.png\")![Screenshot 2024-09-11 at 3.40.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346948iD3EB980F574B54D2/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 3.40.31?PM.png\")\n\nWhen you have the To Do Status properly assigned to the To Do Status Category, those issues will no longer be automatically hidden.\n" }, { "author": "ayoung", "body": "100% this was the issue! Not sure how that got set as a Done Status but it absolutely was and these instructions were easy to follow to fix it :) Thank you Thank you!\n" } ] } ]

[ "board", "display" ]

{ "author": "Muhammad Haarris Ahmed", "title": "What happens when you put a Program Increment in \"Done\" status?", "body": "Hi all,\n\nI need to close the previous PI in Jira Align. What happens when we put a PI in \"done\" status? Can we do the following for issues tagged to a PI in \"done\" status in Jira Align?\n\n- make changes to the epics, features, risks, dependencies, etc. which were tagged to the previous PI.\n\n- move the features and risks to the new/ongoing PI.\n\nMy concern is just stemming from the fact that some of the teams haven't cleaned up their last PI. There might be some features and risks that are to be moved to the new/ongoing PI from the previous one. If I put the previous PI in \"done\" status, will the teams still be able to move their stuff from the previous PI later onwards?\n\nThanks in advance, for your kind help.\n\nHaarris\n" }

[ { "author": "Jamie Giantonio", "body": "[@Muhammad Haarris Ahmed](/t5/user/viewprofilepage/user-id/4926328) After setting a PI to done, you will still be able to complete the actions you listed. \n\nThere is a report called [The Program Increment Cleanup report](https://help.jiraalign.com/hc/en-us/articles/115004903548-Program-increment-cleanup-report) that will help you with these cleanup activities. \n\nThe report displays the data in a series of scrolling sections. Clicking any item's Jira Align ID will open the item's detail page in another window.\n\n* Objectives Not Completed\n* Risks That Are Open\n* Impediments That Are Open\n* Stories Not Accepted\n* Features Not Accepted\n* Epics Not Accepted\n* Open Action Items\n* Dependencies Not Delivered\n* Stand-alone Features With No Epics Assigned\n* Stories With No Features Assigned\n", "comments": [ { "author": "Muhammad Haarris Ahmed", "body": "Thanks [@Jamie Giantonio](/t5/user/viewprofilepage/user-id/4386832)\n" } ] } ]

[ "cleanup", "cloud", "done", "program-increment", "status" ]

{ "author": "Razy Kased", "title": "How to enable autosave in Jira Align? \"Autosave Everywhere\"", "body": "Is there a way to enable autosave in Jira Align in the administrative setting? My team has experienced a few instances where work was lost either due to the save button not manually being pressed or some error in the tooling that would cause them to lose progress during their session while updating an Epic, Feature etc...\n" }

[ { "author": "Steve Sauser", "body": "[@Razy Kased](/t5/user/viewprofilepage/user-id/3210613) Inside a few work items there are individual fields that auto-save when exiting the field itself, however there is not an instance level setting that one can enable that makes every action a save action.\n\nIf users are simply not selecting the Save or Save \\& Close button after making updates, the organization may want to express to your users that after making changes you must either Save or Save \\& Close.\n\nIf users are being timed out (meaning they took some actions on a work item, have not yet saved) and their attention is pulled away from that work for a long period of time you can consider changing the Security Timeout to a longer timeframe.\n\n* Admin --\\> Settings --\\> Platform --\\> Security\n* Session Timeout (Minutes):\n * Out of the box this is set to 120 minutes (2 hours), but you can change this value.\n\nI did also do a scan of all the Jira Align Suggestions and I don't see any suggestion that exists requesting this functionality. I would suggest submitting such a request if this is important to you and/or your business.\n\n* Select your picture (top right) in Jira Align\n* Support --\\> Contact Support --\\> Technical Issues and Bugs\n* Select \"I have a question for the technical support team\"\n * There are other fields, but they are typically pretty self-evident.\n* Describe your request and select \"Submit support request\" at the bottom.\n\nPlease let us know how we can assist further.\n", "comments": null }, { "author": "Shannon Wright", "body": "Unfortunately, there is no auto-save that I'm aware of for Jira Align. I've been supporting Jira Align for years, so if one exists, and you find it, please let me know.\n", "comments": null } ]

[ "admin", "administration", "cloud", "progress", "saving", "update" ]

{ "author": "Lucy Chien_ Chialing", "title": "How to select all team members from this screen ? Align teamgrid", "body": "![Screenshot 2024-09-18 175833.png](/t5/image/serverpage/image-id/348025iB924F0A049D7E282/image-size/large?v=v2&px=999 \"Screenshot 2024-09-18 175833.png\")\n" }

[ { "author": "Steve Sauser", "body": "[@Lucy Chien_ Chialing](/t5/user/viewprofilepage/user-id/5542599) Thank you for submitting your question, and I hope that the below information will help to provide you an accurate answer.\n\nYou are correct that there is not ability to \"Select All\" in Membership tab of any of the levels (Team, Program, Portfolio), there is only an ability to \"Deselect All\".\n\nThere are good reasons behind this pattern though, membership in Jira Align is designed to be a targeted membership (those who are actually contributing to the given Team, Program, Portfolio) and not designed to provide membership for everyone in the organization.\n\n* Individuals who are not contributors (those who are interested, but should not be altering Goals, Objectives, Work) at each given level are best served through external reporting that can be provided through Enterprise Insights and/or Atlassian Analytics.\n\nYou will find, that if you were to take the time to select all 2,606 users as members of the Program you have displaying that your system will almost certainly experience performance degradation.\n\nTypically membership (contributors) would likely look something like this, however each organization is different and these could vary, but when it varies to a significant degree it will impact performance:\n\n* **Team** : 2-12 Members**\\***\n * Team Leadership (Product Owner, Scrum Master)\n * Development Team\n* **Program** : 15-25 Members**\\***\n * Team Product Owners\n * Program Leadership (who are not members of the Portfolio already)\n* **Portfolio** : 30-65 Members**\\***\n * Program Leadership who are not members of the Program.\n * Portfolio Leadership\n\nIt is important to keep in mind that Membership at the Portfolio will provide visibility at the Program and Team levels and Program Membership will provide visibility at the Team Level.\n\nPlease let us know if you have further questions regarding this functionality.\n\n*** ** * ** ***\n\n\\* Signifies rough estimates (guidance), not defined technical limits.\n", "comments": null } ]

[ "cloud" ]

{ "author": "Louise Boulton", "title": "Where can I see a backlog or roadmap for planned enhancements and fixes on Jira Align?", "body": "Hi,\n\nI'd love to see a roadmap or backlog for planned enhancements and fixes. It may be I can't see for looking but could someone share a link if there is one?\n\nBest wishes,\n\nLouise\n" }

[ { "author": "Rae Gibbs", "body": "[@Louise Boulton](/t5/user/viewprofilepage/user-id/5460468) All of this can be found in the [Help Center](https://help.jiraalign.com/hc/en-us). When you go to [What's New,](https://help.jiraalign.com/hc/en-us/categories/204169248-What-s-New-) you'll find information for what was released along with the release calendar, bug fixes and our Product Roadmap webinars. You can also view the l[atest features here](https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraAlign).\n\n![image (12).png](https://community.atlassian.com/t5/image/serverpage/image-id/347359iB0036800CA6F3483/image-size/large?v=v2&px=999 \"image (12).png\")\n", "comments": null }, { "author": "Rich Sparks", "body": "There are quarterly Roadmap updates from the Jira Align Product team and the recordings are posted in the Jira Align Help, under videos.\n\nThe most recent webinar recording is available here: <https://help.jiraalign.com/hc/en-us/articles/29937042018964-Jira-Align-product-roadmap-Q3-2024>\n", "comments": null }, { "author": "Hans Polder", "body": "[@Louise Boulton](/t5/user/viewprofilepage/user-id/5460468) ,\n\nI would expect that any major upcoming features and changes can be found here: [https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraAlign\\&](https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraAlign&).\n", "comments": null } ]

[ "cloud" ]

{ "author": "Louise Boulton", "title": "When will Objective import be reinstated?", "body": "When I go to the Items menu \\> Objectives \\> More Actions \\> Import Objectives I get this message:\n\nWe're currently working on some major enhancements to Objectives. In the meantime, Objective import will be temporarily unavailable. {#toc-hId--327629075}\n----------------------------------------------------------------------------------------------------------------------------------------------------------\n\nHow soon will this be resolved?\n" }

[ { "author": "Rich Sparks", "body": "In the meantime, there are APIs available that allow you to accomplish the same thing, of loading a series of Objectives into Jira Align.\n", "comments": null } ]

[ "cloud" ]

{ "author": "Muhammad Haarris Ahmed", "title": "Can't see Forecast tab at Program > Feature level", "body": "![Forecast Tab at Program - Feature Level.png](https://community.atlassian.com/t5/image/serverpage/image-id/347421i1903EF30E1FC5C0B/image-size/large?v=v2&px=999 \"Forecast Tab at Program - Feature Level.png\")Hi everyone,\n\nHas there been any updates from Atlassian's side in Jira Align. I am the admin in my org and was able to see the Forecast tab at Program \\> Feature level to view the MW estimates of my org's features.\n\nThat Feature tab usually appears in the following sequence: Details - Design - Spend - Forecast - Links (screen attached for ref.)\n\nStrangely, I'm not able to see them today. Same for anyone else in my org. No one is able to view Forecast tab.\n\nIt was working perfectly two days ago.\n\nIs it a wider issue or am I doing something wrong? I have attached a screenshot of the interface to ref. my question.\n\nCould someone please help? Thanks!\n\nHaarris\n" }

[ { "author": "Jamie Giantonio", "body": "[@Muhammad Haarris Ahmed](/t5/user/viewprofilepage/user-id/4926328) [@Greg Stern](/t5/user/viewprofilepage/user-id/5592897) Thank you for posting this and reporting the issue to support. A fix for this issue was deployed last night. Please reach out to support if you are still experiencing an issue\n\nOne thing to remember- The Forecast tab is available if\n\n* Your user role has the Admin \\> Roles \\> Program \\> Manage \\> Features \\> Forecast Tab permission toggle switched on.\n* ++**A feature must have a program increment associated with it for the Forecast tab to display**++.\n", "comments": [ { "author": "Muhammad Haarris Ahmed", "body": "Hi Jamie, I can see it now. Thanks for reverting on this.\n" } ] }, { "author": "Jamie Giantonio", "body": "[@Muhammad Haarris Ahmed](/t5/user/viewprofilepage/user-id/4926328) [@Greg Stern](/t5/user/viewprofilepage/user-id/5592897) There have been some support tickets opened this morning around this- It appears to be a widespread issue.\n\nI can provide a work around while this is being resolved: \n\n* Navigate to the Forecast screen (let nav under program)\n* Select the feature in question\n* The Feature slide-out will open and land on the Forecast tab.\n\ni will try and update this as i learn more about the issue.\n", "comments": [ { "author": "Muhammad Haarris Ahmed", "body": "Thanks [@Jamie](/t5/user/viewprofilepage/user-id/598731) [@Paul O](/t5/user/viewprofilepage/user-id/3976555) [@Greg Stern](/t5/user/viewprofilepage/user-id/5592897)\n\nI raised a support ticket with Atlassian yesterday.\n" } ] }, { "author": "Jamie Giantonio", "body": "[@Muhammad Haarris Ahmed](/t5/user/viewprofilepage/user-id/4926328) visibility for the forecast tab at a feature level is behind a role based toggle.\n\nAn admin can resolve this by navigating to Admin, Roles, Select the role(s) in question, then under Program, Manage, Features you will see a toggle for forecast tab.\n\n![Screenshot 2024-09-16 at 8.16.04?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/347519i646F53155675F30B/image-size/large?v=v2&px=999 \"Screenshot 2024-09-16 at 8.16.04?AM.png\")\n\nIf the toggle is enabled there for your role and you are still not seeing it, i would recommend opening a Support Ticket.\n", "comments": null }, { "author": "Paul O", "body": "You can see the release calendar [here](https://help.jiraalign.com/hc/en-us/articles/235943887-Release-calendar). Dates depend on whether you are on continuous, bundled or on-premise tracks\n\nThe most recent release notes for 11.3.X are [here](https://help.jiraalign.com/hc/en-us/articles/29916899061524-Release-notes-for-11-3-X).\n\nThe first thing I'd check, though, is whether your role has been modified in any way to remove the visibility forecast tab (Settings \\> Roles). You generally show/hide tabs from here\n", "comments": [ { "author": "Greg Stern", "body": "We are also seeing the same issue. Possible that a bug got introduced?\n" }, { "author": "Paul O", "body": "In that case, I suggest raising a support ticket\n" } ] } ]

[ "estimate", "feature", "forecast", "week" ]

{ "author": "Joseph Flynn", "title": "Top down design rather than bottom up monitoring", "body": "Hi crew. I am relatively experienced in Jira and have been trying to find a good solution for top-down design for new programs. My company has an Align instance and I am looking for a good demo to convince my leadership to use it for my business unit.\n\nNearly all of the demos I have have seen start off with a great explanation of how to align work to corporate goals through themes etc etc down to Jira work teams. But they gloss over that in an academic setting.\n\nThen they jump right into an example of a fully blown out program and monitoring it.\n\nHas anyone seen a good demo or whitepaper on how to start with a corporate goal, drill down through initiatives and start to lay out portfolio epics across time? These would not yet have buy in from the work teams but are more like Product Mgmt Asks. Sort of like a \"Portfolio PI Planning\" event.\n\nThen those portfolio epics get decomposed into Jira epics/features and have a more traditional PI planning done on them.\n\nFinally when all is said and done, we can roll back up the pyramid and monitor. \n\nI know this is a lot to ask but any starting reads for top-down would be greatly appreciated.\n" }

[ { "author": "Steve Sauser", "body": "[@Joseph Flynn](/t5/user/viewprofilepage/user-id/5591902) This is a great question (although one that can likely not be answered in a Community discussion), the design of this kind of structure really require more in depth analysis and expertise in Agile Frameworks, At Scale Design, Jira Strategy \\& Guardrails, Jira Align integrations/configurations, etc...\n\nWhat I think we can provide is an understanding of the Strategic Snapshots which is really the start of a top-down design and I have linked an article below which explains the snapshots.\n\nThe rest of your question really requires a more consultative design approach and I would highly suggest engaging with Atlassian's Advisory Services. Our Advisory offerings would provide an organization a wealth of knowledge and abilities that would greatly advance your agenda.\n\n[Strategic Snapshots - What are they and how do they work?](https://community.atlassian.com/t5/Jira-Align-articles/Strategic-Snapshots-What-are-they-and-how-do-they-work/ba-p/2612247)\n", "comments": null } ]

[ "cloud" ]

{ "author": "Theodore Gill", "title": "Jira Align Quick View for Jira Epic/Feature unable to change or remove a team", "body": "This is resolved.\n\nJira Align Quick View for Jira Epic/Feature unable to change or remove a team : After you initially select a team you are unable to change it of this page. You can add teams and remove them - but not the initial team selected. This only seems to be on epics/features that have stories assigned - if you remove the stories can you then make the change?\n" }

[ { "author": "Tom O'Connor", "body": "[@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) great to hear you got this resolved!\n", "comments": null } ]

[ "cloud" ]

{ "author": "praseetha menon", "title": "How can i view a bug which is related to a story in kanban board", "body": "How can i view a bug which is related to a story in kanban board\n" }

[ { "author": "Tom O'Connor", "body": "[@praseetha menon](/t5/user/viewprofilepage/user-id/5587310) are you asking to see a bug related to a story in Jira Align? Most organizations don't map bugs from Jira over to Jira Align for various reasons. So the best place to see bugs and story mapping would be in Jira. \n\nIf you have or plan to map bugs to the defect type in JA, here is some info on how to do that. It also talks about some of the use cases of what and how you manage bugs/defects.\n\n<br />\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Configure-Custom-Issue-Type/ba-p/1262002>\n", "comments": null } ]

[ "cloud" ]

{ "author": "Kari Hodson", "title": "Training info for BA teams use of Jira", "body": "We use Jira for our combined team of BA and PM to lead business projects between the IT department and the internal stakeholders business side of the company. \n\nIs there any training or learning content here in the Atlassian Community for this use case? \nExample 'Story' we use a story as a 'business opportunity'. \n\nThis will either go into 'done' status if not moving forward as a project. Or it will be closed if not moving forward. \n\nWe will transition it to an Epic if it moved forward but it is a large project. Or just an Issue if it moves forward as a smaller project. \n\nWe also laisse with the Dev team in order to assign them tasks and user stories.\n" }

[ { "author": "Tom O'Connor", "body": "[@Kari Hodson](/t5/user/viewprofilepage/user-id/5578242) FYI - you posted this in the Jira Align community. Are you specifically looking for how to best manage this between Jira and Jira Align? \n\nBusiness Analysts (BAs) and Project Managers (PMs) can utilize Jira Align in various ways.\n\nYou sort of describe ideation or project intake. Jira Align includes functionality around intake, OKRs, portfolio management, product management and many other things. \n\nWith the integration of Jira Align with Jira, it involves setting up teams in Jira Align, adding projects, mapping custom fields and process steps from Jira. This allows you to take the project intake item from Jira and map it to an EPIC in JA, prioritize and determine through various approaches on if and when the organization will work on it. \n\nThe specific ways in which BAs and PMs use Jira Align may vary depending on their roles, responsibilities, and the specific needs of their projects and I suggest that you work with one of our Agile@Scale partners and/or Atlassian Advisory Services on the best way to solve your request. \n\n<br />\n", "comments": [ { "author": "Kari Hodson", "body": "I was just looking for ideas on best practices. But we decided to use Plans or advanced roadmaps. For higher level planning features.\n" } ] } ]

[ "business-case", "it", "project-manager", "story" ]

{ "author": "Clayton Lee", "title": "what are the benefits of the Release vehicle?", "body": "We are in agile transformation, but the corporate is very much still on a ERM (waterfall method) with releasing\n" }

[ { "author": "Steve Sauser", "body": "[@Clayton Lee](/t5/user/viewprofilepage/user-id/5586522) Thank you for your question Clayton!\n\nRelease Vehicles are associated (depending upon your settings) with Fix Version/s in Jira. A Release Vehicle should represent a Deployment (typically a Production Deployment), and as such allows an Enterprise to demonstrate an Audit Trail of the work deployed on a given date/time for a given application or suite of applications.\n\nWe often see the last paths to transform to a more Agile Approach is the deployment processes. If the deployment schedule is done quarterly (highly typical) then it would be good to review your Sprint and PI Calendars to validate if they align with the Deployment schedule.\n\nYou would likely want to ensure your PIs end and your Deployment Date to be coordinated, especially if your Fix Version/s are being used in Jira and your Fix Version/s are being synced with Jira Align.\n\n* This will allow the Fix Version to be in sync with the Release Vehicles (if the deployment date (Jira Fix Version) falls outside the PI Start/End date (Jira Align PI) that Fix Version will not sync as one might desire.\n\nSeek to ensure that the Fix Version on the Features is equal to the last Fix Version of all Stories.\n\n* This should not be terribly problematic if your Deployment Schedule is relatively fixed (End of Q1 DD/MM/YYYY, End of Q2 DD/MM/YYYY, etc...) \n * One should consider though any incremental Deployments that may occur such as a Planned Bug fix Deployment X weeks after Prod Deploy as well as unplanned Deployments (emergency fixes) - these should always be happening inside the next PI start/end dates.\n * If Emergency Deployments are necessary during the deploy (same day), then as long as the PI has not yet ended then it is a matter of strong hygiene to ensure the Versions are created in Jira and available for the development teams to leverage, otherwise traceability will be impacted.\n* The key is good Release Management so that they are able to ensure all the Jira Projects have the appropriate Fix Versions available before the PI begins and that as new code branches are being merged the Version (Jira) is consolidated into the Main Fix Version the data will be accurate.\n* It is important here to think about the Naming Conventions of your Fix Versions so that it is clear for the development teams which version is appropriate to select on the Stories and that your Product Owners/Managers are able to select the appropriate Feature Fix Version.\n\nYou can leverage the Release Vehicle Grouping in Jira Align, but this will require some additional efforts beyond the management in Jira.\n\nIn the end, you likely care less about the incremental build versions (once the stories and features are deployed into Production) and now really only care about the Main Production Deployments. This will typically mean strong Release Management practices and tooling support in Jira.\n\nLet us know if you have additional questions.\n", "comments": null }, { "author": "Jennelle Stearns", "body": "[@Clayton Lee](/t5/user/viewprofilepage/user-id/5586522) Release Vehicles are either synced to Jira's fix versions thru the Connector OR you can decide not to sync them thru the Connector and create them standalone in Jira Align. Whether Agile, Waterfall, or Hybrid, Release Vehicles allow you to track all the work you are planning to Release for that particular Release Vehicle. You can filter various pages such as Grids, Roadmaps, PI Progress Report, and Work Tree by Release Vehicle as well.\n", "comments": [ { "author": "Clayton Lee", "body": "Thanks Jennelle\n" } ] } ]

[ "cloud" ]

{ "author": "Samantha Michael", "title": "Is there a way to configure Jira Align away from story points completely and solely to member weeks?", "body": "We find that lots of the reporting is based on story points which are converted to Member Weeks. Is it possible to configure Jira Align to solely use time-based estimation and not story point estimation? Thanks\n" }

[ { "author": "Jennelle Stearns", "body": "[@Samantha Michael](/t5/user/viewprofilepage/user-id/5501047) For Stories, the estimation type is points. However, for Features and above, on a per portfolio basis, you can determine if you want to use Points, T-Shirt Size, Team Weeks, or Member Weeks. If you selected Member Weeks, for example, then Features and Portfolio Epics would be sized using Member Weeks. If you select T-Shirt Size, then you have an option to convert it to Member Weeks or Team Weeks (Global Setting under Admin-Platform-Portfolio). In this case, there are pages, such as Forecast, that need to convert the T-shirt size.\n", "comments": null } ]

{ "author": "Darshan Hiranandani", "title": "Darshan Hiranandani : How do find Iteration Metrics (M1) report for a Program in the New Navigation?", "body": "Hi team,\n\nI'm Darshan Hiranandani, having trouble locating the Iteration Metrics (M1) report for an entire Program using the new navigation. I can find the report for individual teams under Team \\> Reports \\> Iteration Metrics (M1), but I need to access the iteration metrics for the entire Program.\n\nIn the old navigation, I used to:\n\n1. Select my Program and Program Increment from the top bar.\n2. Go to Reports on the sidebar.\n3. Select the \"Program Increment\" report category.\n4. Click on Iteration Metrics (M1).\n\nCould anyone help me figure out how to access the equivalent report for the whole Program in the new navigation? Any guidance on where to find this report or how to navigate to it would be greatly appreciated!\n\nThanks for your help!\n\nBest, \n**Darshan Hiranandani**\n" }

[ { "author": "Jamie Giantonio", "body": "[@Darshan Hiranandani](/t5/user/viewprofilepage/user-id/5486324) you should see that report under Program or Team, then reports. One note, there are role based toggles for both the Program and Team level to determine if that shows. If you are still not seeing it under reports, please contact your Jira Align administrator to have that toggle enabled.\n\nHere is a help page-https://help.jiraalign.com/hc/en-us/articles/18589402298004-Upcoming-removal-of-Jira-Align-s-old-navigation if you scroll to the bottom you will see a PDF that will show where to find reports in new nav.\n", "comments": null } ]

{ "author": "vasanth", "title": "Number of Stories group by Theme", "body": "Hello All,\n\nwe are looking for\n\nNumber of Total Stories group by Theme \\| Accepted Stories group by Theme \\| Accepted Story points group by Theme\n\nEx: 55 \\| 25 \\| 30 a for theme #219\n" }

[ { "author": "Tom O'Connor", "body": "[@vasanth](/t5/user/viewprofilepage/user-id/3447449) \nThe only report that I know if in JA is the Investment vs Spend report that shows the Theme and the details. See report below... \n![Screenshot 2024-08-20 at 11.46.46?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342787i909F2EAAE6E74B34/image-size/large?v=v2&px=999 \"Screenshot 2024-08-20 at 11.46.46?AM.png\")\n\nOther options could be that you export the theme and related data to spreadsheet and create a report as well as if you have Enterprise Insights you can create a custom report.\n", "comments": null } ]

[ "cloud" ]

{ "author": "Mina Soultan", "title": "Can you create a new work item in Jira Align ?", "body": "Can you create a new work item in Jira Align ? \n\nFor example we want to create a work item that is called \"Enabler\"\n" }

[ { "author": "Jamie Giantonio", "body": "[@Mina Soultan](/t5/user/viewprofilepage/user-id/5439581) you cannot create a new work item called enabler, but both Features and Stories have a \"Type\" field that can be used to differentiate feature/story types. If you do not see type visible, please work with your Jira Align Administrator to enable that field in the Detail Panel Settings section of the admin console. \n\nUsing type will allow you to customize your views to show this field as well as filter on it.\n", "comments": [ { "author": "Mina Soultan", "body": "Thank you Jamie\n" } ] } ]

{ "author": "Danielle Lee", "title": "Where can I get Atlassian ACP-610 certification Exam Preparation Material?", "body": "Hi Everyone!\n\nI am here because recently I started preparing for the ACP-610 certification Exam but I am stuck and facing some issues related to the practice material and exam format. Is anybody here who recently cleared this certification and How did they prepare? What does the exam look like? How hard/easy is it?\n\nAnything you can recommend for this exam preparation? After reading the official books and material, I am looking for some practice material to test my skills and also to see where I stand after this preparation. Thanks in advance!\n" }

[ { "author": "Florian Bonniec", "body": "HI [@Danielle Lee](/t5/user/viewprofilepage/user-id/5567257)\n\nI usually review the [exam topics.](https://university.atlassian.com/student/page/843992-acp-610-managing-jira-project-for-data-center-certification)\n\nEverything is describe in the How to prepare section. You could also deploy a JIRA DC instance on 1 node, no proxy, no apps to navigate through the UI during the course. It's helpful especially if you are use to work on a JIRA instance with a lot of customization.\n\nRegards\n", "comments": null }, { "author": "Rosa Turner", "body": "Atlassian provides several valuable resources to help you prepare for the ACP-610 certification exam. On the **official Atlassian Certification website**, you can find detailed information about the ACP-610 exam, including study guides and objectives. For effective preparation, Atlassian University offers instructor-led and self-paced courses. You can explore these resources on the Atlassian University website.\n\nA website like **Pass4Future** offers **ACP-610 certification exam practice questions** designed to simulate the actual exam experience. Using these practice materials can help you practice for the exam and assess your readiness. Furthermore, Atlassian certification study guides and books can provide further insight into the exam content as well as structured learning.\n\nEngaging with online forums and study groups, such as those on Reddit, LinkedIn or Atlassians own community forums can also be beneficial. With these platforms you can share your experiences, gain advice and connect with other candidates.\n", "comments": [ { "author": "jonhenry453", "body": "**Atlassian University** offers [**official courses**](https://university.atlassian.com/student/page/1938006-resources-and-support#certification-resources-3) for preparing for the Atlassian ACP-610 certification exam. You can also use [**Atlassian's documentation**](https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html) and **community forums** to get a deeper understanding of the ACP-610 certification exam. Make sure you review the official exam topics so that you can focus your study on those topics.\n\nMoreover, you should also consider using practice materials from **Pass4Future** as part of your ACP-610 certification exam preparation. I can confidently recommend their exam preparation material for ACP-610 certification based on my experience with their [**CISSP practice questions**](https://www.pass4future.com/questions/isc2/cissp). They closely imitate the actual exam, making them a reliable resource for improving your ACP-610 certification preparation.\n" } ] } ]

[ "acp", "certification", "cloud", "jira-product-discovery", "jira-project-management", "training-and-certification" ]

{ "author": "Louise Boulton", "title": "Why is there a difference in ROI scores in table on left & value score on right?", "body": "Hi,\n\nAs shown below I get different scores in the column on the left and the Value Score box on the right. This is from the Portfolio Epics \\> select an epic to score in the Value tab using a bespoke scorecard \\> Analyse button![Screenshot 2024-08-15 at 11.53.26.png](/t5/image/serverpage/image-id/341960i6005DD1F161999FC/image-size/large?v=v2&px=999 \"Screenshot 2024-08-15 at 11.53.26.png\")\n\nI know there will be reason, keen to find out what it is\n\nThanks in advance\n" }

[ { "author": "Louise Boulton", "body": "[@Jamie Giantonio](/t5/user/viewprofilepage/user-id/4386832) that's helpful, thanks. In our bespoke scorecard we've deliberately assigned a value of zero to some answers and the epics with a discrepancy are those that have zero selected for some answers. So am I right that the calculation done in JA is messed up by allowing zero as a selection, and we should reconfigure our scorecard?\n\nIncidentally the UI in JA gives an alert when an answer has not been scored but also shows zero as a value, then when an answer is actually selected the warning symbol disappears.\n", "comments": [ { "author": "Jamie Giantonio", "body": "[@Louise Boulton](/t5/user/viewprofilepage/user-id/5460468) it does appear there is an issue with a 0 selection in the value scores. i'd definitely [contact Atlassian Support](https://support.atlassian.com/contact) and open a ticket.\n" } ] }, { "author": "Jamie Giantonio", "body": "[@Louise Boulton](/t5/user/viewprofilepage/user-id/5460468) I was able to re-create this in a test instance, when one of the individual scores is not set. Is one of your individual scores not set? \n\nAs [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) said, i'd [contact Atlassian Support](https://support.atlassian.com/contact) and open a ticket.\n", "comments": null }, { "author": "Allan Maxwell", "body": "I'm unable to reproduce this in my instance. You may need to [contact Atlassian Support](https://support.atlassian.com/contact).\n", "comments": null } ]

[ "cloud" ]

{ "author": "Clayton Coetzee", "title": "Automation", "body": "Hello \n\nIs automation within align possible? \n\nExample) I want any children goals to inherit the tags and associated projects. \n\nThanks\n" }

[ { "author": "Allan Maxwell", "body": "[@Jason](/t5/user/viewprofilepage/user-id/2594596) is correct; Align does not have automation like Jira. There is an enhancement request for this, but my understanding is that it is not currently planned. I do know that some organizations have written asynchronous applications that perform similar action through Align's extensive API.\n", "comments": null }, { "author": "Jason", "body": "Jira Align does not have Automation rules like Jira does.\n", "comments": null } ]

{ "author": "Muhammad Zulqarnain", "title": "Difference between Jira align and atlas", "body": "Hello Community, I am just starting with Jira products, and wanted to ask what is the difference between Jira align and Atlas. because it seems to me with different introductions, both have same goals.\n" }

[ { "author": "Margo Sakova - OKR Board for Jira by Oboard", "body": "Hi [@Bhanu](/t5/user/viewprofilepage/user-id/1830377) \n\nJira Align has wider functionality than just setting goals, while Atlas is focused solely on goals. \nAlso, Atlassian recently blended Atlas into the new Jira version. If you're leveraging Atlas, it may make sense to sign up for the beta and start with Goals at once. \n\nAnother important part is that Jira Align is an expensive enterprise product, while Goals can be used for free. \n\nAlternatively, you can also explore more specialized marketplace apps. For instance, [our app](https://marketplace.atlassian.com/apps/1219988/okr-board-for-jira-by-oboard?hosting=cloud&tab=overview) is based specifically on OKRs (Objectives and Key Results) goal-setting methodology. \n\nHope that helps! \n\n<br />\n", "comments": null }, { "author": "shiva kumar Gosul", "body": "Both are for different purpose\n\nJira Align:\n\n* Provides visibility into work at all levels of the organization\n* Supports enterprise-level reporting and forecasting\n* Focuses on strategic alignment and portfolio management\n* Helps organizations scale agile practices across teams\n* Enterprise agile planning platform\n\nAtlassian Atlas:\n\n* Centralizes information about projects, people, and resources\n* Team collaboration and documentation platform\n\n* Focuses on improving cross-team collaboration and transparency\n* Acts as a single source of truth for organizational knowledge\n* Helps teams discover and connect with each other's work\n", "comments": null }, { "author": "Bhanu", "body": "Hi [@Muhammad Zulqarnain](/t5/user/viewprofilepage/user-id/5562173)\n\nIts a great question: Here's a high level of what they are\n\nJira Align is used by large Organizations for Programs, Portfolio and Enterprise Planning. It will be helpful for planning regarding the project investments, prioritizing projects, etc..\n\nAtlas is used mostly for Collaboration and Communication about the high level summaries of the project status and goals outside of the immediate team.\n", "comments": null } ]

[ "atlas", "cloud" ]

{ "author": "vasanth", "title": "HTML tags in description - PI objectives while exporitng in JIRA ALIGN", "body": "HTML tags in description - PI objectives while exporting\n\nIs this a known issue in Jira align\n" }

[ { "author": "Sam Tsubota", "body": "It's is not an issue. When rich-text formatting is used in the description field, the formatting is stored as HTML tags in the Jira Align data base. When you export the values you will see the HTML tags.\n", "comments": null } ]

{ "author": "Louise Boulton", "title": "How are scorecard averages calculated?", "body": "Hi,\n\nWe have configured a scorecard with 10 questions. Each question has a max number of points (0, 5, 10 or 20) and four possible user choices each of which carries a number of percentage points (0, 25, 50, 100).\n\nAs expected in the epic value tab the analyse view shows epics ordered by score.\n\nQuestions (actual ask is in bold):\n\n1. When I select an epic from the list on the left headed Portfolio Epic Ranked by ROI Score, sometimes the score in the list is different from the Value Score displayed in the ROI Score Analysis section on the right. JA Help Information on the Portfolio Epics page under the heading Scorecards states \"On the right, you can view the same individual scores and total value score as you see on the actual epic.\" **Any guidance on what might cause differences here?**\n\n2. I calculated the average for a couple of portfolio epics in a spreadsheet and I get slightly different results than the average in Jira Align (e.g. in one instance Excel's avg function returns 80 and JA returns 84.8) **What is the actual calculation done to get averages?**\n\nThanks in advance!\n" }

[ { "author": "Jennelle Stearns", "body": "[@Louise Boulton](/t5/user/viewprofilepage/user-id/5460468)\n\n1. For the 1st one, I would recommend opening a support ticket. One possibility is that they may be updating a different form at the program level than at the portfolio level. Go to Admin-Programs and check which forms are being utilized for each of the programs. Make sure the specific score card is selected and it doesn't say \"Use Portfolio Score card\". I have seen instances where \"Use Portfolio Score card\" is selected but the wrong form is showing for that program.\n\n2. For the score, you take the sum of the possible points for all the questions (which can be more than 100), and this is your denominator. Then, you take the number of points you allotted for each answer the user provided for that epic and sum those, and that is your numerator.\n\nSo if I had something like this where I have form with only 2 questions:\n\nQuestion 1: Max score **20 pts**\n\nAnswer a: Gets 20 pts\n\nAnswer b: Gets 10 pts\n\n**Answer c: Gets 0 pts**\n\nQuestion 2: Max Score is **30 pts**\n\nAnswer a: Gets 0 pts\n\n**Answer b: Gets 10 pts**\n\nAnswer c: Gets 30 pts\n\nLet's say, I say I answered c for question 1 and b for question 2. Then the calc would be:\n\n(0 + 10)/(20 + 30) = 10/50 = 20%\n", "comments": [ { "author": "Louise Boulton", "body": "Hi [@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699) this is super helpful, thanks. I'd actually already noticed that some of our programs were indeed configured to use the Portfolio Scorecard not our bespoke one and I'd changed it, so now I have this question: after this change, how do I force epics scored against the wrong scorecard to score against the correct one? Will changing the answer to one question then saving do it? Or removing all scores and re-entering?\n\nThanks too for the calculation explanation. Could that be added to the information available in JA help for the value tab?\n\nBest wishes,\n\nLouise\n" }, { "author": "Jennelle Stearns", "body": "[@Louise Boulton](/t5/user/viewprofilepage/user-id/5460468) So do you have have the same scorecard listed on the portfolio (Admin-Portfolio) as you do for the Programs under it or are they different? I typically recommend that they all be the same. I am trying to understand how they were different. The reason I am asking was did you have the correct scorecard listed at the portfolio level but when you filtered at the program level and went to the value tab did you notice it was showing a different scorecard OR are you saying it was different just because at the program level when you looked at the admin level for Program it said use Portfolio level? If you definitely know the scorecards showing to your end users were different, then to bring them into alignment, you probably need to go back in and filter on the area that was different and answer the questions to see if it is in alignment. If they were different, my guess is that it was averaging the scores across all the programs and at portfolio level (just a guess on my part). Support could probably tell you for sure. As far as the calculation, I will pass along the info to our documentation team to see if they can add it!\n" }, { "author": "Louise Boulton", "body": "Hi Jennelle,\n\nThe same scorecard is now listed for the portfolio and all programs. I'll make sure that any scoring done on a program that had the setting Use Portfolio Scorecard is re-done now that we are 100% certain that our bespoke scorecard is applied throughout.\n\nThanks for your help! I will post again about this if I need to.\n\nBest wishes,\n\nLouise\n" } ] } ]

[ "cloud" ]

{ "author": "Bob Hunt", "title": "How does the permission paradigm work in JIRA Align regarding who can see what?", "body": "I'm trying to understand how permissions to view content within JIRA Align is handled. \nFor example, I've got a PO who can see the Teams within her ART but is not able to see other teams (i.e. Selecting Programs --\\> View All Teams she get's an error / message to 'contact the administrator') \nShould she be able to see all teams? or is this managed somewhere within the permissions mechanism of JIRA Align?\n" }

[ { "author": "Steve Sauser", "body": "[@Bob Hunt](/t5/user/viewprofilepage/user-id/1144567) excellent question Bob, thank you for asking.\n\n**Permissions** in Jira Align are referenced to to Role Permissions, which mean the toggles in the admin console which allow the ability to for any given role to be allowed or denied the ability to broadly have the ability to see/access/perform actions based upon their assigned role.\n\n**Membership:**\n\n* Team, Program/ART, or Portfolio drives the ability for a given user or users (inside their role constraints) to access the data contained with a given \"Team\".\n* In the case your are suggesting the user in question has membership in Team A inside your ART, however does not have membership to the ART itself (nor likely the Portfolio).\n * Granting membership to the other Teams in the ART is a possibility, however likely not the best experience or maintenance pattern.\n\nTo provide this individual the ability to see/action all of the Teams contained within the ART it would be more effective to grant them membership at the ART Team level.\n\n* The same would be true by granting them membership at the Portfolio level (they would have the ability to view/action (with some specific constraints like ranking the backlog at a Program/ART level) any ART or Team within the Portfolio.\n\nA word of caution, however. With a large enterprise granting significant user counts membership to a given Program/ART or Portfolio(s) can/will have performance impacts.\n\n* As an example if you have 10,000 Jira Align paid licenses (40,000 integrated users) and 300 Portfolios, if you were to grant membership rights for each of the 10,000 users on each of the 300 Portfolios the performance impacts would be broad and significant.\n * It is more accurate to assess the actual membership as actors who are not \"looking\", but actually participating in the creation, editing, prioritizing, etc... the efforts of that given Portfolio, Program/ART, Team.\n * Think about how much chaos would be created if 10,000 people had the ability to create/edit/prioritize the backlog of a single Scrum Team (comprised of 8-10 individual people). This is a good way to think about membership to these various components in Jira Align.\n* Rooms, Grids, Backlogs, etc...would have load times exacerbated to a degree that would have end user impacts.\n\n**Membership Strategy:**\n\n* Target a strategy of who and how many individuals will actually interact directly with the create/edit/prioritize efforts in each space and constrain your Memberships with that in mind.\n * There is no concept of a true \"Read Only\" role in Jira Align which means even if you were to leverage Role Toggle Restrictions to impact those users abilities to take any actions, in your control, they are still taking up membership space and not all feature/functions are controlled by Role Toggles to a deep degree.\n* Those who are not actual actors (the lookers) can\n * Obtain their right to view from data that can be presented from a BI tool extracting the data from Jira Align\n * Through ceremonies where the actual actors can share their screen and discuss the aspects/details with said lookers\n * Leverage the capture abilities to present views in Confluence or other spaces, knowing that the capture is point in time, rather than live data.\n\nI hope this helps explain not only the feature/functions, but also a conceptual understanding of membership and strategies to leverage.\n", "comments": [ { "author": "Bob Hunt", "body": "Thank you Steve! \nI've not been able to find much documentation around the permission handling scheme in JIRA Align and this helps a lot!\n" }, { "author": "Steve Sauser", "body": "[@Bob Hunt](/t5/user/viewprofilepage/user-id/1144567) I might have to consider making this a more official Article.\n" }, { "author": "Bob Hunt", "body": "Yeah, I think it would be very helpful! \nPerhaps even making it comprehensive covering all aspects of Role and Permission Handling...at the various levels....\n" }, { "author": "Rae Gibbs", "body": "[Super old article](https://community.atlassian.com/t5/Jira-Align-articles/Adding-Jira-Align-users-to-Portfolios-vs-Programs/ba-p/1267746) I wrote back in 2020 that contains the details of Connie's response below. [@Steve Sauser](/t5/user/viewprofilepage/user-id/4928921) If you write an article, feel free to merge, link, update my article as you see fit.\n" } ] }, { "author": "Connie Crabbe", "body": "I believe she will need to be added to the ART in order to see the teams under it. If you're not a member of the Program or Portfolio, you can't see into it.\n", "comments": [ { "author": "Rae Gibbs", "body": "Hey [@Connie Crabbe](/t5/user/viewprofilepage/user-id/3888441) ! So nice to see your name after so long! Hope everything is well with you.\n" }, { "author": "Connie Crabbe", "body": "Hello there. Everything is just great on my side. Good to 'see' you too! Take care.\n" } ] } ]

{ "author": "Johnny Ringo", "title": "Jira epic question", "body": "* I have made the settings \"Jira to Jira Align Sync\" only on anything related to Epics at this point because this was causing a lot of headache for the teams.\n* This means we cannot create Jira Epics in Align and push to Jira so we'll need to monitor on the Align to fill in the fields we need that are only in Align after they come over from Jira. is there something I'm doing wrong here?\n" }

[ { "author": "Tom O'Connor", "body": "Just making sure you saw these series of FAQs that pulls together the numerous articles around Jira and Jira Align integration.\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-integration-readiness-FAQ-Table-of-Contents/ba-p/2546000> \n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-connectivity-and-authentication-FAQ-Table-of-Contents/ba-p/2543553> \n\n<https://community.atlassian.com/t5/Jira-Align-articles/How-to-resolve-Jira-Align-integration-issues-FAQ-Table-of/ba-p/2543561>\n", "comments": null }, { "author": "ahmet_kilic_catworkx_com", "body": "Hey [@Johnny Ringo](/t5/user/viewprofilepage/user-id/5524561)\n\nis it possible to share some screenshots to see how you build up the sync in Connector?\n\nThis would help me to identify root cause of problem why the fields don't get synced between Jira and JA.\n\nBest,\n\nAhmet\n", "comments": null } ]

[ "cloud" ]

{ "author": "Anastasia Zvonov", "title": "Roadmap View Not Displaying Parent-Child Structure in Advanced Roadmaps", "body": "While exploring Jira Advanced Planning and creating a roadmap, I noticed that the issues in my roadmap are displayed as a simple list shown by issue type (with epics listed first, followed by other issue types like user stories and roadmap items).\n\nHowever, the roadmaps shown in Atlassian demos and tutorials are structured to reflect parent-child relationships between issues and their dependencies, which is the structure I'm aiming for. Please refer to the screenshots attached to this question.\n\nCould you please advise why my roadmap is not displaying the structure as expected? Is there a specific setting or configuration I need to enable to show the parent-child and other relationships / dependencies between the issues?\n\nMany thanks for your assistance!![jira-advanced-planning.png](https://community.atlassian.com/t5/image/serverpage/image-id/349330i1492984301DC6EA3/image-size/large?v=v2&px=999 \"jira-advanced-planning.png\")\n\n![Test_Roadmap_for_Dm_Wrong Structure_Community.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349329i929964146E542823/image-size/large?v=v2&px=999 \"Test_Roadmap_for_Dm_Wrong Structure_Community.jpg\")\n" }

[ { "author": "Michael Yaroshefsky - Visor for Jira", "body": "Hey [@Anastasia Zvonov](/t5/user/viewprofilepage/user-id/5492691) I think this thread should solve this for you: \n\n<https://community.atlassian.com/t5/Jira-questions/Parent-child-relationship-not-displaying-in-advanced-Roadmaps/qaq-p/2375107> \n\nIf that doesn't work reply to me here and we'll think about what else it could be...\n\nIf you're interested in other roadmapping/Gantt options for Jira II'd recommending giving [Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud) a try (the app I created). You can try it for free and it has a two-way integration with Jira (that maintains all parent-child relationships from Jira).\n\nYou may find some of it's additional functionality (like Milestones, custom color coding, and easy sharing) useful as you roadmap out your Jira data.\n", "comments": null } ]

[ "advanced-roadmaps", "data-center", "dependency", "hierarchy", "portfolio-for-jira-data-center" ]

{ "author": "Anastasia Zvonov", "title": "Missing Settings Icon in Advanced Roadmaps (Jira)", "body": "I recently gained access to Advanced Roadmaps in Jira. While setting up a roadmap and reviewing Atlassian's tutorials and documentation, I noticed that the settings icon in the top-right corner---shown in demo videos for configuring features like issue hierarchy above epics---is missing in my Jira.\n\nCould you please advise if there's a way to enable this feature? What could be the reasons for the settings icon not appearing in our instance?\n\nThank you for your support.\n" }

[ { "author": "Florian Bonniec", "body": "Hi [@Anastasia Zvonov](/t5/user/viewprofilepage/user-id/5492691)\n\nIf you are on Data Center\n\nYou do not have access to AR global settings if you are not a JIRA admin nor Advanced Roadmaps administrator.\n\nAs configuration of hierarchy is global, it cannot be configure by plan\n\nRegards\n", "comments": null }, { "author": "Joseph Chung Yin", "body": "[@Anastasia Zvonov](/t5/user/viewprofilepage/user-id/5492691) -\n\nI agreed with [@Florian Bonniec](/t5/user/viewprofilepage/user-id/495589) stated. First you must be the Jira admins to be able to configure hierarchy setup. The demo video is more than likely for the Cloud env. Anyhow, if you are a member of the Jira admins - You can access it via the following ways\n\n**Data Center**\n\nFrom the Jira Administration icon (gear symbol) upper right corner \\>\\> Manage Apps. In the Manage Apps UI - find the \"Advanced Roadmaps for Jira\" section \\>\\> Click on Hierarchy configuration\"\n\n![2024-09-25_11-37-58.png](https://community.atlassian.com/t5/image/serverpage/image-id/349331i033975A8603745FF/image-size/large?v=v2&px=999 \"2024-09-25_11-37-58.png\")\n\n**Cloud**\n\nFrom the \"Plan\" option in the top nav menu bar \\>\\> Settings. From the Settings UI, click on \"Hierarchy configuration\" within the PLANs section.\n\n![2024-09-25_11-40-00.png](https://community.atlassian.com/t5/image/serverpage/image-id/349333i7215F68A8B4785F5/image-dimensions/231x267?v=v2 \"2024-09-25_11-40-00.png\") ![2024-09-25_11-39-45.png](https://community.atlassian.com/t5/image/serverpage/image-id/349335i1E9545D5B73BE635/image-size/large?v=v2&px=999 \"2024-09-25_11-39-45.png\")\n\nHopt this also helps.\n\nBest, Joseph Chung Yin\n", "comments": null } ]

[ "advanced-roadmaps", "jira-software", "settings" ]

{ "author": "Fahim Ahmed", "title": "Not being able to filter custom fields on Jira Advanced Plans", "body": "Generally had a good experience but have come across a strange issue.\n\nI've just created two Customer Fields - User Picker (Single user) which is supposed to be a permitted field type according to\n\n[Enable custom fields to use in your plan \\| Jira Cloud \\| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/)\n\nHowever the 'Filter' option is greyed out with the message - 'Filtering for this custom field type is not supported'\n\nDoes anyone know why this is and how I can get across this?\n" }

[ { "author": "Cal_Irvine", "body": "* **Advanced Roadmaps Filtering Limitations** : Although the **User Picker** field is supported for display and use in plans, **Advanced Roadmaps** may still not fully support filtering for this field. The message you're seeing could be Jira's way of indicating that, even though the field can be included in a plan, it's not eligible for filtering at the plan level.\n\n* **Workaround via Issue Filters** : You might want to create JQL filters based on the **User Picker** field and apply these filters at the issue level. For example:\n\n * Create a JQL query that filters issues by a specific user in the **User Picker** field.\n * Use this filter to define the issues included in your plan, effectively working around the filter limitation within the plan.\n* **Confirm Plan Field Configuration**: Ensure that the custom fields have been properly configured and added to the plan. If the custom field was added after the plan was created, sometimes the plan needs to be re-indexed or refreshed for the changes to reflect.\n", "comments": [ { "author": "Michael Yaroshefsky - Visor for Jira", "body": "Hi [@Fahim Ahmed](/t5/user/viewprofilepage/user-id/5268205), as Cal says, there are some workarounds for filtering by custom fields in Advanced Plans.\n\nSome Jira apps/plugins allow you to create roadmaps and other visualizations that can be filtered by custom fields (such as Visor, which I founded). In Visor, you can filter by any custom field AND create custom fields that only live in Visor.\n\nHope that helps. Visor is free to try, so if that sounds like it will solve your problem check us out on the Atlassian Marketplace:\n\n[https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview\\&hosting=cloud](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)\n\nBest \nMike\n" }, { "author": "Fahim Ahmed", "body": "Thanks both - I found this where as you say the filtering capability is limited dependent on the type of field with only 5 types permitted. Very annoying but hopefully that changes - [Filter issues on your plan \\| Jira Cloud \\| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/filter-issues-on-your-advanced-roadmaps-timeline/)\n\nWill have a think about your helpful suggestions, thanks\n" } ] } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Sonal Chaugule", "title": "What is industry standard for charge out rate per story point", "body": "how to get industry standard for charge out rate per story point\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@Sonal Chaugule](/t5/user/viewprofilepage/user-id/5599159) and welcome to the Community!\n\nQuite simply: story points are not a measure for charging a customer. They are for estimating the complexity of work for your team. They can easily be translated into something like t-shirt sizes (Small - Medium - Large - Extra Large). Unless you sell clothing items (and even then ...), I would not link pricing to this. I would rather look at cost and margins for the work you deliver instead, whatever it takes to determine those.\n\nWith different teams in your organization, story points for one team can have the same complexity (e.g. medium), but require a very different amount of work. Team A can complete a medium item in a day, while a medium item for another team may take 3 days to complete, as they may work in a different technology, have more integrations to take into account, suffer from technical debt or have a different maturity level in the team (just to name a few factors).\n\nHope this helps!\n", "comments": null } ]

[ "costing", "estimation" ]

{ "author": "Marie DEVITA", "title": "Team creation", "body": "Dear all,\n\nI would like to create ressources which are not people to attached to project to easily track the conflict. Is it possible ? I also would like to assign a task to 2 different team members : to this non-person ressource and to a person ressource. Is it possible ?\n\nThanks for your help\n" }

[ { "author": "Jack Brickey", "body": "Hi [@Marie DEVITA](/t5/user/viewprofilepage/user-id/5597719) , you might consider a custom field for the non-person asset. This could be a drop down or some other field type. It won't mimic the Assignee field behaviors but may meet your requirements.\n", "comments": null } ]

[ "cloud", "jira-work-management" ]

{ "author": "Christian Brandl", "title": "How to: move multiple timelines in Jira Plans", "body": "How is it possible to move multiple timelines at the same time in Jira Plans?\n\nExample: Delay in the project - all downstream tasks are also moved.\n\nUnfortunately, it does not work via dependencies (blocked by or blocks). Also, as researched, the CTRL/STRG multiple selection does not work either.\n\nIs there an easy way to move several tasks? Many thanks for your help!\n\nBest regards Christian Brandl\n" }

[ { "author": "Hans Polder", "body": "[@Christian Brandl](/t5/user/viewprofilepage/user-id/5590934) ,\n\nWelcome to the community! I believe you should be able to accomplish this by doing the following:\n\n1) Check the checkbox of one of the items in your plan\n\n2) Then, while holding the SHIFT-key, select the checkbox of the upper/lower issue of your desired selection - it should multi-select like seen on the screenshot below\n\n3) Click 'bulk actions' button above\n\n4) Choose 'Dates'\n\n5) Follow the prompts\n\n![Screenshot 2024-09-12 160846.png](https://community.atlassian.com/t5/image/serverpage/image-id/347101i4C6A89A061DBF3B5/image-dimensions/186x419?v=v2 \"Screenshot 2024-09-12 160846.png\")\n\nCaveat: You'll likely be wanting to move the existing 'duration' of items (for instance, 2 weeks, or 4 weeks, etc). I think that'll be quite difficult this way, but you should give it a try!\n", "comments": [ { "author": "Christian Brandl", "body": "Thanks for the Information! \nBut like you mentioned below - all timelines will be in the same date-range. \nImportant to me is, that I can shift all timelines with their space between. \nMeans that they shall have their same duration, like: after workpackage A follows workpackage B. \n" } ] } ]

[ "advanced-roadmaps", "jira-plans", "plans", "timeline" ]

{ "author": "SKAdmin", "title": "Auto assign based on member of Team", "body": "Using Automation we would like to dynamically lookup the ARM Team of the Assignee then set said Team for the issue. Having a hard time locating the right documents to extract member of teams. Note this is data center and we have over 50 teams and hard coding the list of users in the automation isn't an option. Is there anyway to do this without having to create a if else 50 times?\n" }

[ { "author": "Fadoua", "body": "[@SKAdmin](/t5/user/viewprofilepage/user-id/4851545) My bad I meant a role without the use of the JQL Here is the link:\n\n<https://community.atlassian.com/t5/Jira-questions/ScriptRunner-How-to-retrieve-users-in-certain-roles/qaq-p/644109>\n", "comments": [ { "author": "SKAdmin", "body": "Thanks for the suggestion Fadoua, Role isn't helpful since we need to capture ARM Team membership.\n" } ] }, { "author": "Fadoua", "body": "[@SKAdmin](/t5/user/viewprofilepage/user-id/4851545)\n\nAutomation for Jira in Datacenter has limited features. In this case only a script can help with your request.\n\nIf you are using ScriptRunner it will be your best option.\n\nBest,\n\nFadoua\n", "comments": [ { "author": "SKAdmin", "body": "We do have Scriptrunner, figured that might be the only option, but it still looks like I will have to build it out per team, no way to do a dynamic lookup.\n" }, { "author": "Fadoua", "body": "Inside your script try to have a JQL that looks through a group using members\n" }, { "author": "SKAdmin", "body": "ARM Teams isn't the same a group membership. Currently there is no JQL for member of teams in Data Center. Trying to create an option that will search Team members and compare the assignee to the list per team, then set said Team value.\n" } ] } ]

[ "automation", "data-center", "portfolio-for-jira-data-center", "portfolio-for-jira-server", "server" ]

{ "author": "Melissa Makovec", "title": "How do I add an initiative that was deleted back into a timeline", "body": "The initiative was accidently deleted after I clicked on \"Review Changes\" and approved all changes. How do I add it back to my plan.\n\n![Screenshot 2024-09-11 at 2.49.53 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346936i343A6CE6E46E6CD3/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 2.49.53 PM.png\")![Screenshot 2024-09-11 at 2.50.51 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/346937iC8ED0ABD18EC3FD0/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 2.50.51 PM.png\")\n" }

[ { "author": "Hans Polder", "body": "[@Melissa Makovec](/t5/user/viewprofilepage/user-id/5590345) ,\n\nIf the issue in fact still exists in Jira and is not really 'deleted' from there as well, it likely was 'excluded' or 'removed' from your Plan itself.\n\nIf the issue cannot be found in Jira itself, then it's unrecoverable. I'm assuming it's not, as you've pasted the first screenshot showing a specific issue :)\n\nOtherwise, go to 'Plan Settings' in your Plan and try the 'Removed issues' or 'Exclusion Rules' tabs to find your removed issues there.\n\n![Screenshot 2024-09-13 160314.png](https://community.atlassian.com/t5/image/serverpage/image-id/347352i4921BBA7F122CFB3/image-dimensions/145x370?v=v2 \"Screenshot 2024-09-13 160314.png\")\n", "comments": null } ]

[ "jira-plan", "plan", "portfolio-for-jira-unknown-hosting-type", "project-management", "unknown-hosting-type" ]

{ "author": "Russ Perry Jr", "title": "Use Active Sprints - Saved Filter", "body": "When I go to my team's board in Jira, the \"Active sprints\" under \"Planning\" in the left menu never shows my Stories, unless I click the \"Clear Filters\" button up top. Note that there are no visible indications of filtering -- not under \"Epic\", \"Type\", or \"More\" \\| \"Quick filters\" -- so I don't know what filter or filters are being cleared. (Note that if I'm in the \"Backlog\" view, my Stories do appear under the correct iteration.)\n\nI see the below on the \"Use Active Sprints\" Jira Support page; the status of my Stories match, and I've moved them from \"Ready for Iteration\" into the current iteration, so the first two conditions have been met; so it has to be that third condition.\n\nHowever, how do I find out what \"the board's saved filter\" is? There's no obvious way to see it from the \"Active sprints\" view; if I look under \"Filters\" from the main menu, the only filter I can find (appears to be more of a team/project filter) shows my Stories, but also Stories across multiple iterations, so I feel like that can't be the one. Web searches haven't been fruitful, showing me how to set up a filter, where to see filters, etc, but not a direct link to what filter is applied where I need to see it.\n\nBasically, I'd like to eliminate the extra step every morning, but more so, I want to make sure I'm not missing something when I set up my Stories!\n\nUse Active sprints in a Scrum board {#toc-hId--328286614}\n---------------------------------------------------------\n\nAn issue shows on your active sprints board if it:\n\n* has a status that maps to one of the board's columns,\n\n* is in an active sprint (for Scrum boards), and\n\n* matches the board's saved filter\n" }

[ { "author": "Russ Perry Jr", "body": "Turns out I was barking up the wrong tree... The filter appears to work as intended, however, the URL I was given either contained \"?assignee=unassigned\", or that somehow got cached along the way? It's a little weird that the board gave no indication that it was filtering by unassigned, but okay, at least I now have a resolution.\n", "comments": null } ]

[ "cloud", "jira-software" ]

{ "author": "Lars Stenlind", "title": "Possibility to link an EPIC to two different parents in Advanced roadmap?", "body": "When using Advanced roadmap the tree-view for Initiative-EPIC-Task is really great. The problem occurs when a Project want to link-in EPICs from contributing teams to an Initiative, but the Teams wants to group their EPICs under something in their own Jira project as well. I've read that you can not link an EPIC to more then one Initiative, but can you create another issue-type and link EPICs to that one, while still linking EPICs to an Initiative?\n" }

[ { "author": "Fazila Ashraf", "body": "Hi [@Lars Stenlind](/t5/user/viewprofilepage/user-id/5588866)\n\nWelcome to community!\n\nEven if another issue/issue type is created , the parent field can hold only 1 value.\n\nFor the other team, can they use the [dependency link](https://confluence.atlassian.com/jirasoftwareserver/dependencies-in-advanced-roadmaps-1044784190.html) instead of setting the Epic as a parent to their own initiative?\n", "comments": [ { "author": "Lars Stenlind", "body": "Hi Fazila,\n\nOk, yes so if only one parent regardless of type is possible to add then that will not work either then.\n\nSorry perhaps I'm missing something here, but is that not only to show blocking dependencies in Advanced roadmap, in the timeline part? That does not give the team the possibility to group EPICs in a tree-view, right?\n\nI know we can group them under components as well but it would have been nice to not have to create a separate group for each component in Advancaed roadmap, and to tag all Task with it as well to have them showing up in the tree-view.\n" }, { "author": "Fazila Ashraf", "body": "Right, it will be only to highlight dependency and doesnt work as the tree view.\n\nAFAIK what is used is not possible in plans/roadmaps but should be possible if you are using other commercial plugins for project planning. Like [Structure](https://marketplace.atlassian.com/apps/34717/structure-ppm-jira-portfolio-management-tempo?hosting=cloud&tab=overview)\n" }, { "author": "Lars Stenlind", "body": "Ok, I'll have a look at Structure\n\nThanks!\n" } ] } ]

[ "advanced-roadmaps" ]

{ "author": "JK", "title": "Advanced Roadmap - Timeline is not equal to the original estimate", "body": "Hi, In Jira Advanced Roadmap, we have noticed, the estimate provided in individual stories like 1D, is not exactly showing up as 1 day in Gantt view.\n\nBy default the gantt bar is spread for whole sprint, if no start and end date is provided.\n\nAlso we are unable to view day wise if we select more than 10 days, always its grouped at week level, and only when customized date range is less than 5 days, we are able to see day view in gantt, how to show day wise view by default for any date range\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@JK](/t5/user/viewprofilepage/user-id/5573096),\n\nThat is correct. If you work in sprints, all issues assigned to a sprint will be displayed for the full length of that sprint on the timeline. This is how it works by design.\n\nThere is also a difference between your estimate (i.e. the amount of work something is going to take for completion) and the duration of the work (the period between start and due dates). This is usually a good thing and a reflection of reality. It is not because a piece of work requires 3 days of effort, that people are going to perform this work without interruption in exactly 3 days. I've seen tasks with a projected effort of 3 days run on for several months occasionally, so it's good that you can visualise both.\n\nFurthermore, the visualisation you are looking at in AR *(or Plans)* is rather a visual timeline than a Gantt chart. That may be not too important in itself, but it's good to be aware of that to more or less support your expectations when you're looking at it.\n\nFinally, indeed; there are some limitations when it comes zooming into the level of detail on the timeline view. This is because the tool is mainly built to visualise roadmaps across multiple projects / teams on a longer time horizon.\n\nHope this helps!\n", "comments": null } ]

[ "advanced-roadmaps", "data-center", "portfolio-for-jira-data-center" ]

{ "author": "Cheryl Gasbarro", "title": "Vew full hierarchy of parent levels in jira issue filters, not in the plan", "body": "Is there a way to create a filter (not for a plan) to view a sprint and show parent epic and parent initiative. See my current simple filter below I use to view my sprint and create pie charts from to see the sprint by Parent Epic. I'd like to be able to also see the corresponding Parent Initiatve to these epics as well.\n\nStory, Task, Bug, etc. ticket types in a designated sprint \\> their Parent Epic \\> the Parent Epics Parent Initiative\n\n#### project = XYZ AND sprint = 1234 ORDER BY parent ASC, Rank ASC {#toc-hId-372565647}\n\nPS: my apologies in advance the Question submission was not working so I moved my question here hoping to start a discussion around this visibility :(\n" }

[ { "author": "Florian Bonniec", "body": "Hi [@Cheryl Gasbarro](/t5/user/viewprofilepage/user-id/1798771)\n\nIf you have Scriptrunner you could use the following function:\n\n issueFunction in parentsOf()\n\n issueFunction in parentsOf(\"project = XYZ AND sprint = 1234\")\n\nYou can do it for each level.\n\nRegards\n", "comments": null } ]

[ "porfolio-for-jira" ]

{ "author": "Ryan Hubbard", "title": "Display Nested Goals in a Jira Plan?", "body": "Is it possible to display the Jira Goal / Atlas Goal hierarchy in Jira Advanced Plans?\n\nFor example if there's a Objective #1 goal and has a child called KR#2 is there a way to show Objective #1 goal and the KR2 goal nested in Advanced Plans? So it would look like:\n\n- Objective #1\n\n- KR#2\n\n- TR-4\n\n![t.png](https://community.atlassian.com/t5/image/serverpage/image-id/343896iF8087E00E3571212/image-size/large?v=v2&px=999 \"t.png\")\n" }

[ { "author": "Marc - Devoteam", "body": "Hi [@Ryan Hubbard](/t5/user/viewprofilepage/user-id/5576966)\n\nYou can show your goals on plans, but only to see if a goal is on track.\n\nNot in the hierarchy, as a level.\n\nAslo see, [Atlas-goals-in-Jira-Software-Cloud-timeline-and-plans](https://community.atlassian.com/t5/Advanced-planning-articles/Atlas-goals-in-Jira-Software-Cloud-timeline-and-plans/ba-p/2558100)\n", "comments": null } ]

[ "cloud", "plans", "portfolio-for-jira-cloud" ]

{ "author": "Abhishek Shukla", "title": "Initiative not rolling up Due Date", "body": "Hello,\n\nI am trying to create an advanced roadmap plan that contains 60 initiatives. For every initiative the **start** and **due date** are getting rolled up automatically but for one of the initiatives the due date is not getting rolled up and I cannot figure out the reason.\n\n![download.png](https://community.atlassian.com/t5/image/serverpage/image-id/343827i78085F4C5A0AABC9/image-size/large?v=v2&px=999 \"download.png\")\n" }

[ { "author": "Marc - Devoteam", "body": "Hi [@Abhishek Shukla](/t5/user/viewprofilepage/user-id/5261754)\n\nAre there child issues from ZLT-318 that are not in the plan?\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Taylor Huston", "title": "Question about how Plans determines which Epics to pull in", "body": "Hello all,\n\nThis is for Data Center, if it matters.\n\nI'm playing around with using Plans (Advanced Roadmaps) to, well, plan our work, but already I have some questions on something that *should* be really intuitive, so maybe the problem is just me.\n\nI created a basic Plan and set the Issue Source to my project. Very simple, I haven't made any other configuration changes. But I am confused as to what I am getting as a result. It's returning 10 Epics along with all of the issues underneath those Epics. But three of those Epics are \"Done.\" Their workflow status is \"Done\", their Epic Status is also \"Done\", and they have a resolution set. All of the issues inside them are also done.\n\nBy every metric I know as a Jira admin, they are done/complete/whatever you want to call it, so why is my Plan pulling them in?\n\nThis query returns the expected 7 results:\n\n```\nproject = DWP AND issuetype = Epic AND resolution = Unresolved\n```\n\nThe project has 183 Epics in total.\n\nI realize I could just write a JQL query and use that as the Issue Source instead, but I feel like I shouldn't have to, before I go too far down the rabbit hole I do want to understand why this basic option isn't working how I would expect it to.\n\nThanks!\n" }

[ { "author": "jengoree", "body": "Advanced Roadmaps pulls in Done issues up until a time threshold specified in your plan configuration under *Exclusion Rules* . Look at the *Exclude any completed issues* after setting. If you don't want to see Done issues at all, set that to zero. (See <https://confluence.atlassian.com/jirasoftwareserver0820/troubleshoot-missing-issues-in-advanced-roadmaps-1095248919.html> .)\n", "comments": null } ]

{ "author": "Cornel", "title": "filter in Jira Plans", "body": "Hello,\n\nI'm using Jira Plans in DataCenter.\n\nAll the relevant Jira issues are included in my plan, but I would like to create a filter (inside the Plan, not a JQL) to get a specific subset of issues. \n\nWhat I want: all the epics that have the fix version = X and all the issues under these epics.\n\nWhat I get: all the issues (epics, stories, initiatives, etc) that have fix version = X.\n\nThe problem is that not all the issues under epic have the fix version = X.\n\nAny workaround for this? same problem with labels (with every field for that matter).\n\nSame problem with grouping also.\n\nI'm I the only one having this as a problem?\n\nThanks in advance foe any hint!\n" }

[ { "author": "Duc Thang TRAN", "body": "Hello [@Cornel](/t5/user/viewprofilepage/user-id/5575180)\n\nDo you try to use \"group by release\" in \"view setting\" ?\n\nBR\n", "comments": [ { "author": "Cornel", "body": "yeah, not the expected result either. It considers the lowest issue in the Hierarchy. For example: \n-i group by release \n- Hierarchy is Initiative to Story\n\nthe result is:\n\nrelease 4.0:\n\nInitiative (fix version = 4.2)\n\nEpic (fix version = 4.2)\n\nStory (fix version = 4.0)\n\nI'm trying to get the highest level grouped by release AND get all the sub-levels displayed (without being grayed out).\n\nThanks!\n" } ] } ]

[ "data-center", "portfolio-for-jira-data-center" ]

{ "author": "Sanam Malleswari", "title": "Timelines vs Plans in Jira Software Cloud: Which is Better for Project Management?", "body": "**Timelines vs Plans in Jira Software Cloud: Which is Better for Project Management?** \nI am looking to gather insights and experiences from the community regarding the use of timelines and plans in Jira software clouds. Both features offers a unique benefits, but i ma curious to know which one you find more effective for project management. \n**Similarities:** Both provide visual representations, planning, tracking and managing work \n**Differences:** \nTimelines: Used within single projects and focusing on tasks and durations overtime \nPlans: Found in advanced roadmaps, used for cross-projects planning with advanced features like capacity management and scenario planning \n**Questions:** when do you prefer using timelines over plans, and vise versa? \nWhich feature is more useful for managing projects? \nAny tips or best practices for using timelines or plans effectively?\n" }

[ { "author": "LEELA VENKATASATISH KOLLA", "body": "In our implementation, we're using 'Timeline' for the respective team-level view and discussions; however, we're using 'Plans' for cross-team/cross-project discussions.\n\nFor a given release, multiple teams need to come together to plan, execute, and implement the release scope. During this process, dependencies will be identified and raised across the teams.\n\nUsing Plans helps us visualize the cross-team dependencies and initiate and follow-up conversations to resolve these dependencies on a timely basis.\n\nIn addition to capacity management, sprint wise allocations, this is where we found using Plans helpful.\n", "comments": null }, { "author": "Kate", "body": "I prefer Plans by quite a margin.\n\nThe ability for advanced filtering, the ways you can display/splice and the ability for the plan (with the right information) to suggest delivery plans make it far superior. Having different views pre-prepared and filtered/set-up for different conversations has been really useful as well.\n\nThere's definitely a reason why Plan was originally named \"Advanced Roadmaps\" - it's the next step up and I feel like the Project timeline provides a nice simple quick impression, but if you're needing a tool to manage the work, Plans is the way to go.\n", "comments": null } ]

[ "jira-software-cloud", "plans", "porfolio-for-jira", "project-management", "timelines" ]

{ "author": "M?lanie Liguet", "title": "Atlas vs Atlassian goals", "body": "Hi,\n\nA few months ago, I received an email announcing that Atlas is moving to the Atlassian platform and is becoming free for all Atlassian customers!\n\nI want to test it but I can't find it in the available apps.\n\nI only find \"Atlassian Home for Jira Cloud\" is it the same thing?\n\nDoes Atlassian goals in EAP replace Atlas?\n\nIs it still possible to test goals (in atlas) without joining the EAP?\n\nThank you for your help, I am lost in all these announcements\n" }

[ { "author": "Walter Buggenhout", "body": "Hi [@M?lanie Liguet](/t5/user/viewprofilepage/user-id/4533707),\n\nIn short: you are right. Atlas is being integrated by default into the Atlassian Platform Experiences. Indeed, the goals you see under Atlassian Home are the same thing.\n\nAtlas can no longer be added, but you might be able to opt in to the platform experiences EAP if you meet the criteria described in [this support article](https://support.atlassian.com/platform-experiences/docs/participating-in-the-platform-experiences-early-access-program/).\n\nHope this helps!\n", "comments": [ { "author": "M?lanie Liguet", "body": "Thanks for your answer, it's clearer.\n\nHowever, I have trouble seeing what Atlassian Platform Experiences will bring in addition.\n\nCurrently, without having joined the EAP, in Atlassian Home I can already create a project, create an objective and links it to my jira software tickets...\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/342169iBDB5D74F91386A61/image-size/large?v=v2&px=999 \"Capture.PNG\")\n" } ] } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Mykhailo Shukakidze", "title": "Jira planning by assignee", "body": "Hi Community,\n\nI have the following case: My team is divided into 3 sub-teams: BE, FE and Mobile. So I split user story into the sub-tasks for each team. Basically I have a sub-task for Mobile, FE and BE within one story.\n\nHow Can I plan capacity of the sprint using Jira in hours if it doesn't allow me to setup team(sub-team) per sub-task. \nIs there a way to cover this case, maybe capacity planning by assignee and not teams?\n\nI am really looking forward to your replies. \nThanks\n" }

[ { "author": "Marc - Devoteam", "body": "Hi [@Mykhailo Shukakidze](/t5/user/viewprofilepage/user-id/5227126)\n\nTake it a level higher.\n\nSet an Epic and for each team a story and capacity and assign it to the desired team.\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Emre Yi?it", "title": "Global Automation Sprint Completed", "body": "Hello,\n\nI created a rule with Global Automation. When the sprint is completed in the rule, the issue in the relevant sprint are listed. And it sends it to an e-mail.\n\nExample in the same mail;\n\nTo Do : 4\n\nIn Progress : 8\n\nDone : 5\n\nHow can I collect status values and send them in the same mail![Untitled 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341657i4446EE98E4AC9402/image-size/large?v=v2&px=999 \"Untitled 2.jpg\")\n" }

[ { "author": "Emre Yi?it", "body": "Can you help with an example\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Pier Nicol?", "title": "How to get progress issue count in a Confluence report", "body": "Hi everyone,\n\nMy company has both Jira and Confluence Cloud.\n\nI am trying to create a report in confluence, using the /jira issue macro, but I am not able to find the field \"Progress (issue count)\" which is usually shown in Jira Plan.\n\nAny advice on how to do that?\n\nThanks\n" }

[ { "author": "Marc - Devoteam", "body": "Hi [@Pier Nicol?](/t5/user/viewprofilepage/user-id/4403992)\n\nThis because this is not available on Jira issues itself only in plans.\n\nYou could use the macro JIra Premium Plan.\n\nSee also, [embed-your-advanced-roadmap-plan-in-a-confluence-page](https://support.atlassian.com/jira-software-cloud/docs/embed-your-advanced-roadmap-plan-in-a-confluence-page/)\n", "comments": [ { "author": "Pier Nicol?", "body": "Amazing [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) this is exactly what I was trying to achieve.\n\nKudos\n\nKind Regards,\n\nPier\n" } ] } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Selva Praveen Elango", "title": "why is the data in the plan getting grouped by sprint and Team", "body": "I am using JIRA plan , in the view setting i have grouped the data by Sprints.\n\nthe data is getting grouped by sprints, the sprints are further grouped by Team , how can I remove this . I Want to group only by sprint\n\n![Screenshot 2024-08-08 at 4.13.04?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340720i50D003F71E483958/image-size/large?v=v2&px=999 \"Screenshot 2024-08-08 at 4.13.04?PM.png\")\n" }

[ { "author": "Dick", "body": "Hi Selva,\n\nUnder the view settings (on the plan page) you can select the way of sorting the issues.\n\nIt is often on the \"ranked\" setting, which can give unexpected results.\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

{ "author": "Hema Chowdary", "title": "How apps were created?", "body": "How apps were created? Roadmap for app development\n" }

[ { "author": "Rilwan Ahmed", "body": "Hi [@Hema Chowdary](/t5/user/viewprofilepage/user-id/5570449) ,\n\nWelcome to the community !!\n\nIf you are looking to build new plugin/app for your jira instance, then go through this [link](https://developer.atlassian.com/server/framework/atlassian-sdk/set-up-the-atlassian-plugin-sdk-and-build-a-project/) to know the overview.\n\nIf you want to contact the app development team, then you need to search for the app in the [Atlassian Marketplace](https://marketplace.atlassian.com/search?query=roadmap&product=jira), and then go to support section of the app page.\n", "comments": null }, { "author": "Jack Brickey", "body": "I don't understand your question. Could you please add more details?\n", "comments": null } ]

{ "author": "Baris Karapelit", "title": "How can I integrate Jira in a private domain with the Jira application on iPad?", "body": "How can I integrate Jira in a private domain with the Jira application on iPad ?\n" }

[ { "author": "Marc - Devoteam", "body": "Hi [@Baris Karapelit](/t5/user/viewprofilepage/user-id/5432418)\n\nThis is not possible. the apps are only for Jira Cloud SaaS environments.\n", "comments": null } ]

{ "author": "rdi", "title": "Why mobile app is not available in Russia?", "body": "Why am I unable to download Jira mobile app for my iOS devices in Russia?\n" }

[ { "author": "Rilwan Ahmed", "body": "Hi [@rdi](/t5/user/viewprofilepage/user-id/5438319) ,\n\nWelcome to the community !!\n\nThis could be the reason why the apps are blocked\n\n<https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine>\n", "comments": [ { "author": "rdi", "body": "If it's true, isn't it a nationalism thing?\n" }, { "author": "Nic Brough -Adaptavist-", "body": "Hi rdi,\n\nNo, it's a moral thing, Russia's illegal invasion of Ukraine is devastating the lives of Ukrainian people, and Atlassian are standing with the people who are being immorally attacked.\n\nIf you are not affiliated with an organisation that supports the invasion, then you can ask Atlassian to open up your access. Their block is generalised, and hence captures some people that should not be barred.\n" } ] } ]

[ "russia" ]

{ "author": "ahutchinson", "title": "Unable to use Jira Cloud when deployed via Intune", "body": "My company uses Jira Cloud and is looking to deploy the app via Intune. I was able to load the app on both iOS and Android devices and it deploys successfully. Once I open the app, it prompts me to login, and appears to redirect me to a browser window to sign in with an email. I sign in using my company credentials and then am presented with the attached error(error1.png). This error is shown on an Android device. When I open the Jira app and click the Sign In button again, it again redirects me back to a browser window but this time my account is showing as signed in, I select the account from the list and then get the yellow exclamation point error. I refresh the page and it then takes me into Jira, but Jira in the Edge browser, and not using the actual app. Any attempts to get in via the app fail. It seems to be breaking during the redirect back to the application for authentication. Any ideas how to resolve?\n\n![error1.png](https://community.atlassian.com/t5/image/serverpage/image-id/311864i62170A2B54D8AE13/image-size/large?v=v2&px=999 \"error1.png\").\n" }

[ { "author": "Sri Vidya Yechuri", "body": "Hi @aut,\n\nSorry to hear that you are experiencing difficulty logging into the Jira mobile app. I'd like to know if you are encountering this issue with the Edge browser in your Android work profile? If so, it's likely related to an Intune policy controlling the Edge Browser on the device that may be preventing successful app authentication, which we might not be aware of. In our experience, some users have found a workaround by setting Chrome as the default browser and then installing/reinstalling Edge browser before attempting to log in with the Jira app. Could you please try this workaround and see if it resolves the issue for you?\n\nRegards,\n\nSri\n", "comments": [ { "author": "ahutchinson", "body": "I Sri, I am able to login via the Edge browser in the work profile, but it never seems to make it back to the Jira app. This only seems to occur for the Android users, iOS can login and it will take them into the app, but not load anything. It is very strange.\n" }, { "author": "Sri Vidya Yechuri", "body": "[@ahutchinson](/t5/user/viewprofilepage/user-id/5451899) Can you please select chrome browser as default browser in work profile and retry logging in with Jira app?\n" }, { "author": "ahutchinson", "body": "[@Sri Vidya Yechuri](/t5/user/viewprofilepage/user-id/3851210) We do not currently deploy Chrome through Intune for the work profile.\n" }, { "author": "ahutchinson", "body": "[@Sri Vidya Yechuri](/t5/user/viewprofilepage/user-id/3851210) I was able to get around the issue on Android by adding the app to the App protection policy exceptions. I am not sure how to do it for iOS as according to MS documentation you need to reach out to the app developer to see what the universal link name is the Jira Cloud app. Do you happen to know that? \n\n<https://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-ios#exempt-universal-links>\n" }, { "author": "Rob Clarke", "body": "[@ahutchinson](/t5/user/viewprofilepage/user-id/5451899) would be able to share the configuration you used, I am getting the same issue\n\nThanks\n" }, { "author": "ahutchinson", "body": "[@Rob Clarke](/t5/user/viewprofilepage/user-id/5469377) All I can tell you is that it is related to app protection policies. Exempting the app fixed this issue.\n" }, { "author": "Jonathan Fetherston", "body": "Thanks for step in the right direction, for anyone else who might need it.\n\nAdd exemption value: com.atlassian.android.jira.core\n" }, { "author": "Michelle Cora", "body": "Do you happen to know the one for iOS?\n" }, { "author": "Jonathan Fetherston", "body": "Didn't have to worry about iOS, that just worked.\n" } ] } ]

[ "cloud", "jira", "jira-cloud" ]

{ "author": "aditi_jha", "title": "Is there any way, As an administrator I can check the number of user using Jira mobile app.", "body": "Is there any way, As an administrator I can check the number of user using Jira mobile app.\n" }

[ { "author": "Nikola Perisic", "body": "Welcome to the community [@aditi_jha](/t5/user/viewprofilepage/user-id/5417118) !\n\nSadly, this is not possible, because:\n\n* You do not have the premium version of Jira\n* Even if you did, the feature of Insights measures active users across the products in general like Jira, Confluence, JSM and the other apps\n\nThere is no analytics for this, even the product of Atlassian Analytics is not offering the metrics for usage of the mobile apps.\n\nThe only thing that exists is the mobile app policy but this isn't something that you are looking for.\n\nYou can check the list of Atlassian Analytics here: <https://www.atlassian.com/platform/analytics/what-is-atlassian-analytics#why-use-atlassian-analytics>\n", "comments": [ { "author": "aditi_jha", "body": "Thanks for the help!\n" } ] } ]

[ "cloud", "jira", "jira-cloud" ]

{ "author": "????? ??? ??????", "title": "\"Jira data center and server\" not supported with nfeed(elements connect)", "body": "Good afternoon! \nWe want to start using \"Jira data center and server\" app in our company. It suits us perfectly. But in some projects we use nfeed(elements connect) fields and they are not supported by your application. Can you tell us if you are planning to integrate them and if yes then approximately when. \n<https://elements-apps.com/app/elements-connect/>\n" }

[ { "author": "Nikola Perisic", "body": "Welcome to Atlassian community [@????? ??? ??????](/t5/user/viewprofilepage/user-id/5410238)\n\nThe best option here is to raise a support ticket for Atlassian regarding this question.\n\nAlso to keep being updated on the features that are being released,refer to this page: <https://www.atlassian.com/roadmap/data-center>\n\nBr,\n\nNikola\n", "comments": [ { "author": "David Bakkers", "body": "Hello [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624)\n\nRaising a support ticket with Atlassian would be pointless, since it's not their responsibility to make that third party vendor's products work with Jira Server / DC, it's the vendor's responsibility.\n\n[@????? ??? ??????](/t5/user/viewprofilepage/user-id/5410238)\n\nIf you have a question about the products make by Elements, just ask *them* . Click the the button **Contact Us**on their website.\n" }, { "author": "Nikola Perisic", "body": "[@David Bakkers](/t5/user/viewprofilepage/user-id/1575730) makes a good a point, but if they have a cloud instance they can mention their server one. I had a problem with a server instance and there were able to help.\n\nBr,\n\nNikola\n" }, { "author": "Nikola Perisic", "body": "But you do make a point that this is the question for the vendor.\n" } ] } ]

[ "elements-connect" ]

{ "author": "ben_skelton", "title": "Jira app not showing in iOS Settings > Notification", "body": "I want to be able to control when notifications occur in iOS Jira like I can with iOS Confluence: change the badge, schedule, turn off etc.\n\nConfluence is listed in iOS \\> Settings \\> Notifications together with other apps that issue notifications. Jira isn't, but it is issuing notifications and displays a badge count.\n\nHow can this be corrected?\n" }

[ { "author": "ben_skelton", "body": "Weird. Badges show some number of notifications. But in the app, notifications are off. Setting notifications on in the app, then gives you iOS \\> Notifications \\> Jira, where the wanted settings can be set.\n", "comments": null } ]

{ "author": "hamidrezaebrahiminia4", "title": "I couldn't log in or log up", "body": "It is long time I didn't log on by\n\nHamidrezaebrahiminia4@gmail.com\n" }

[ { "author": "Jack Brickey", "body": "If you are saying that your free instance of Jira is no longer accessible it is very possible that it has been decommissioned after an extended period of being idle. If the instance is accessible by other users please contact your administrator.\n", "comments": null } ]

{ "author": "Vani SuriaPrakash", "title": "How do we log work in the JIRA mobile app", "body": "one of my team member is using mobile app and unable to edit \"Original estimate\" field value. However I as a scrum master am able to edit the value.\n\nAlso, I am not able to see the remaining time field and also the log work option. Would like to get some guidance and support on how to view the remaining time estimate and also log work from mobile app.\n" }

[ { "author": "Danny", "body": "Hey [@Vani SuriaPrakash](/t5/user/viewprofilepage/user-id/5259749) ,\n\nSo this could be due to a few things:\n\n1. Project permissions between yourself and your colleague for logging time against issues. It might be applied to a user, group, or project role and your colleague may not has this permission on the project.\n2. As you are not seeing time remaining, you need to check the Time Tracking field has been added to the appropriate issue screen and the field config allows you to view the field.\n\nA [similar query](https://community.atlassian.com/t5/Jira-Core-Server-questions/How-to-log-work-using-mobile-app/qaq-p/2575482) was asked recently.\n\nHope this helps,\n\nDanny\n", "comments": null } ]

{ "author": "Heiko Meng", "title": "How to reset users password? We get no email with reset link!", "body": "Hi,\n\nwe're having trouble resetting a users password after this user had no site access for a while.\n\nWe tried the following: <https://support.atlassian.com/atlassian-account/docs/password-reset-issues/> but it did not work. We're not getting the email with a reset link.\n\nWe checked the reset function with an other user in our company and it worked. Both users are using the same mailserver, so we think it's not a problem with a firewall or a spam filter.\n\nSeems like jira is not sending any emails to this specific user. Just tried to send a mail via automation and the user didn't get this mail as well.\n\nThe stored email address is correct, checked it twice. Before we revoke users access everything worked fine for more than a year.\n\nI appreciate your help. Thanks a lot!\n\nHeiko\n" }

[ { "author": "Rebekka Heilmann (viadee)", "body": "Sounds like a problem that the [Atlassian Support](https://support.atlassian.com/) can help you with, as they can get access to your instance and the user's account.\n\nBut maybe someone else in the community already had a similar issue - just thinking, as there is a lot of new posts every day and no answer after two days, the Atlassian Support is probably faster ;)\n\njust make sure to add the solution to your post afterwards, so other Community members can benefit from it\n", "comments": null } ]

[ "cloud", "jira", "jira-cloud" ]

{ "author": "Ben van den Berg", "title": "How can my user community create a SUB-TASK for an issue with Jira Mobile on Android", "body": "We have Jira Mobile for Android version 131.1.2, the latest we could find, and it was released on 12 November 2023.\n\nOne of my users in the user community phoned and asked:\n\n**HOW TO CREATE a SUB-TASK for aTASK on the Android mobile app?**\n\nI looked and searched but could not find any way to create a Sub-task.\n\nHere is the specific conditions:\n\n1. A task/story (any issue type on level 0) already exists;\n2. it has no sub-tasks (issue type on level -1 ) yet, and a new sub-task must be added/created for it.\n\nOnce the first sub-task is created in a browser, the **SUB-TASK section** appears, after the Parent and before Linked Issues, if there are linked issues. There is a **Create sub-tasks** option, but when no sub-tasks exist, I cannot find any way to create the first one.\n\nAm I blind and don't see it, or has anyone else experienced the same issue?\n" }

[ { "author": "Ben van den Berg", "body": "Just to close the loop on the question.\n\nThe option to add sub-tasks came back!\n\nWhen clicking/touching the ellipses of an issue, the popup dialogue now shows the option to **Add child issue** as depicted in the screen clip below!\n\n![2024-03-06_08h03_10.png](https://community.atlassian.com/t5/image/serverpage/image-id/310436i27DDC36905486919/image-size/large?v=v2&px=999 \"2024-03-06_08h03_10.png\")\n", "comments": null } ]

[ "cloud", "jira-software", "jira-software-cloud" ]

{ "author": "LESLIE HLAVICSKA", "title": "403 App", "body": "403 App not Assigned to me. I need help urgently, to finish AS9100 QMS training.\n" }

[ { "author": "Pavel Junek", "body": "Hi Leslie,\n\nWelcome to Atlassian community! A community where regular Atlassian users help each other.\n\nSince you have written very few information about your problem, I am afraid that no one will be able to help you. \nWhat exactly is your problem - \"Assignee to me\" doesn't work in Jira mobile?\n\nCan't login and getting a 403 error?\n\nAre you connecting to Jira Cloud or your own Jira Server/ Data Center solution?\n\nPavel\n", "comments": null } ]

{ "author": "Sarah Fox", "title": "App not working on iPhone 15 with iOS 17?", "body": "Anyone else having issues with not being able to login on the mobile app on the iPhone 15? My company uses SSO for access and with our latest security updates, authentication happens through Microsoft Edge. Even after authenticating, Jira and Confluence will not login on the mobile app. The only people in my company experiencing this issue have the iPhone 15; I've verified that other users are able to authenticate through Edge and open the app with no issues.\n" }

[ { "author": "Roman Vala", "body": "Have the same problem...\n", "comments": null } ]

[ "cloud", "jira-software", "jira-software-cloud" ]

{ "author": "Flow Flow", "title": "???? ????? ???????", "body": "![Screenshot_20231006-165431.jpg](/t5/image/serverpage/image-id/284956iC7C82000B29BE3F1/image-size/large?v=v2&px=999 \"Screenshot_20231006-165431.jpg\")?\n" }

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nYou'll need to ask the people providing you this service / application (it's not Atlassian)\n", "comments": null } ]

{ "author": "Sara Lehman", "title": "How do I change or add a new account for someone else?", "body": "Sara is no longer with the company so a new account needs to be created for myself, who is the billing manager, so I can do DDD Jira tickets. How do I create a new account for myself so i can then cancel the one for Sara?\n" }

[ { "author": "Prashant Sultania", "body": "Hello [@Sara Lehman](/t5/user/viewprofilepage/user-id/5320190)\n\nWelcome to the Atlassian Community \n\nFirst, you have to log in at <https://my.atlassian.com/> using Sara's ID. \nThen go to **licenses** from Top Menu \nSelect the product and change the ++Technical Details++ and ++Billing Details++:\n\n![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/281690i7C3C444C34312464/image-size/large?v=v2&px=999 \"Capture1.PNG\")\n\nThanks \n[Prashant Sultania](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3799395) \n\n++**Note:**++ Upvote, Like, or Accept the Answer if it resolves your query.\n", "comments": null } ]

[ "unknown-hosting-type" ]

{ "author": "Srushti Kadam", "title": "I would like to add log hours on behalf of others in the Jira mobile app, how do we do this?", "body": "I would like to add log hours on behalf of others in the Jira mobile app, how do we do this?\n" }

[ { "author": "Manish Kumar", "body": "Hi [@Srushti Kadam](/t5/user/viewprofilepage/user-id/5304327)\n\nThank you for your inquiry.\n\nWe trust that this [doc](https://support.atlassian.com/jira-software-cloud/docs/log-time-on-an-issue/) will assist you in case you are using the native Jira mobile apps.\n", "comments": null } ]

[ "jira" ]

{ "author": "Syed Javeed Ahammad", "title": "Project Creation Via REST API", "body": "1. Can We Create Project Via REST API in Jira\n2. Can we Do it Through Python Scripting\n" }

[ { "author": "Sreenivasaraju P", "body": "HI [@Syed Javeed Ahammad](/t5/user/viewprofilepage/user-id/5295510) ,\n\nYes . You can create project. Please refer below knowledge base article\n\n<https://confluence.atlassian.com/jirakb/creating-projects-via-rest-api-in-jira-963651978.html>\n", "comments": null }, { "author": "Syed Javeed Ahammad", "body": "Hi@[Sreenivasaraju P](https://community.atlassian.com/t5/user/viewprofilepage/user-id/853354) Ji,\n\nit possible to automate process of project creation i.e, via (snapshot) in configuration manager (CMJ) using REST API Call\n", "comments": null } ]

{ "author": "gan apathi", "title": "How do I share an issue with someone from the Android mobile app?", "body": "I don't see a way to share an issue or copy a link to an issue in the Android app. This is a basic functionality and I find myself having to remember the issue key and share that instead, which is highly inconvenient.\n" }

[ { "author": "Sanjog Sigdel", "body": "Hi [@gan apathi](/t5/user/viewprofilepage/user-id/5297021)\n\nThis option should be available on your android. If the vertical **... menu**is not available in your android app, than there is some issue with it. You might want to report a bug or open a service request at support.atlassian.com\n\n![Screenshot_20230821-110934.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/276087i32774912EF78F765/image-size/large?v=v2&px=999 \"Screenshot_20230821-110934.jpg\")\n", "comments": null } ]

{ "author": "Roman _Romanik_", "title": "Where is the 'add a subtask' feature in Jura Mobile for Android.", "body": "Hi all! \nThe question is where the 'add a subtask' feature is located in Jura Mobile for Android. \nI looked in every nook and cranny. Nothing. If I add a subtask in Jira Software Cloud, I will see the subtask in Jira Mobile, and I will see the \"Subtask\" expanded with the \"Create subtask\" button. But I don't see anything when there is no subtasks so far. \n\nThank you in advance, \nRoman \n" }

[ { "author": "Jehan Bhathena", "body": "Hey [@Roman _Romanik_](/t5/user/viewprofilepage/user-id/5274600) ,\n\nUnfortunately this is a open Bug at Jira's end <https://jira.atlassian.com/browse/JRACLOUD-81589>.\n\nYou can watch the issue to follow its progress.\n", "comments": [ { "author": "Roman _Romanik_", "body": "Hello [@Jehan Bhathena](/t5/user/viewprofilepage/user-id/5119409) \nThank you for the info! It is quite a relief. I've been thinking I have some problem with my smartphone. \n\n<br />\n\n<br />\n" }, { "author": "Jehan Bhathena", "body": "Glad to know this helps.\n\nIf you found this thread useful please can you mark it as Accepted so that it's more visible to the other community members.\n" }, { "author": "Roman _Romanik_", "body": "Done with gratitude\n" } ] }, { "author": "Fouad El-Gendy", "body": "*** ** * ** ***\n", "comments": null } ]

[ "cloud" ]

{ "author": "Harshawardhan Tapase", "title": "Error: Can't show the issue.", "body": "On my mobile app, suddenly from yesterday, not able to view any JIRA tickets.\n\nBelow is the error seen. Kindly support to resolve this asap.\n\nNo IP related changes done from my end.\n\n![Screenshot_20230721_104920_Jira.jpg](/t5/image/serverpage/image-id/270480iA425E3B13C6E996C/image-size/large?v=v2&px=999 \"Screenshot_20230721_104920_Jira.jpg\")\n" }

[ { "author": "Jack Brickey", "body": "Hi [@Harshawardhan Tapase](/t5/user/viewprofilepage/user-id/5165356) , if this is continuing to happen, I would suggest reaching out to Atlassian Support directly. Note, on my iPhone I am not seeing this issue and I haven't seen others reporting it so my first suspicion is a device issue. Is there anyway you could try another device or restart your current device and retry?\n", "comments": null } ]

[ "cloud", "jira-software", "jira-software-cloud" ]

{ "author": "Gwen McFarlane", "title": "Is there a Trello updated version so that I can import a pdf that is not blocked.", "body": "When copying a document from OneDrive I cannot copy a pdf acrosss to Trello. It is blocked. Every file comes across as pdf.svg. I have found a long slow work around by opening the file from the original document, then copying each paragraph individually, but this is nnot very efficient.\n\nA letter from Vikram P, an Atlassian employee I assume, suggested I may need an updated copy of Trello. Where can I find this?\n\nTIA\n" }

[ { "author": "Camilo Galleguillos", "body": "Hi, [@Gwen McFarlane](/t5/user/viewprofilepage/user-id/5581310)\n\nAre you trying to upload the PDF as an attachment, or are you trying to copy/paste the content from the PDF?\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-374414673} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |\n", "comments": [ { "author": "Gwen McFarlane", "body": "I was trying to drag and drop from OneDrive to Trello.\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "Alan Frederico Mortean", "title": "How to change the hour to deliver a card", "body": "Hello! I have just started using Trello to help my personal organization on my job. \nI've seen that all the cards I have put a date to deliver, or to finish, have the same time for that: 9:00AM. And when I try to change it, it goes back do 9:00AM. \n\nAm I doing something wrong? Or I cant't change it becaus it's the free plan? \n\nThanks!\n" }

[ { "author": "Gaurav Kataria", "body": "Alan, could you try clearing your browser cache (or reboot your computer) to see if this issue persists.\n", "comments": [ { "author": "Alan Frederico Mortean", "body": "Thanks [@Gaurav Kataria](/t5/user/viewprofilepage/user-id/4210307). \nI just cleared the browser cache and now it's working perfectly.\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "Bardaro_ Saffa", "title": "Is there a way to mirror a card from Trello Board A to Trello Board B?", "body": "How do I mirror a card from Trello Board A to Trello Board B? Is it an option through a paid subscription? Thank you.\n" }

[ { "author": "Camilo Galleguillos", "body": "Hi, [@Bardaro_ Saffa](/t5/user/viewprofilepage/user-id/5601745) welcome to the Atlassian Community!\n\nThis power-up can achieve the feature you describe: \n<https://guide.unito.io/trello-power-up-docs#2-way-card-mirror>\n\nBest,\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-374414703} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |\n", "comments": null } ]

{ "author": "Kimberly Rohn", "title": "NOTIFICATIONS", "body": "Hello, every time I move a card, the entire TEAM gets a ping, is there anyway to stop this? I only want notiifcations when a tech or I send a message.\n\nPlease assist\n" }

[ { "author": "Camilo Galleguillos", "body": "Hi, [@Kimberly Rohn](/t5/user/viewprofilepage/user-id/5601731), welcome to the Atlassian Community!\n\nSystem notifications in Trello (the ones showing up in the notification panel) cannot be customized, but each user can control the notifications they receive by **watching/unwatching** cards and boards. Specifically, if a user is watching a board they will be notified of all card changes, so by **unwatching** the board they would start getting notifications only for the cards they participate in.\n\nAdditionally, users can customize the E-mail notifications they receive on their [Account Settings](https://trello.com/my/account) page. From there they can pick what events will send e-mail notifications.\n\n![Screenshot 2024-09-25 195052.png](https://community.atlassian.com/t5/image/serverpage/image-id/349361i2946BBC2DF00C661/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 195052.png\")\n\nYou can see more information related to notifications here: \n<https://support.atlassian.com/trello/docs/receiving-trello-notifications/>\n\nBest,\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-374414700} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

{ "author": "Joey Haimes", "title": "Default due date order", "body": "Hi,\n\nCan all Trello board columns be defaulted when opened that they are in due date order, ie oldest over due at the top of the board? To save having to filter each time?\n" }

[ { "author": "Camilo Galleguillos", "body": "Hi, [@Joey Haimes](/t5/user/viewprofilepage/user-id/5546778)\n\nUnfortunately, there is no such option. Cards in Trello are intended to be freely moved around through and among columns, that's why there is no automatic sorting.\n\nBest,\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-374415445} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [camilo.galleguillos@servicerocket.com](mailto:camilo.galleguillos@servicerocket.com) Santiago, Chile |\n", "comments": null } ]

[ "cloud", "due-date", "filter", "trello-cloud" ]

{ "author": "mattridge", "title": "Escape key no longer closes card?", "body": "For at least the last several days, when I have a card visible and press the Esc key on my keyboard, nothing seems to happen. Whereas the Esc key previously would close the card, returning me to the board.\n\nIs this an intentional change, a bug, or something I'm doing wrong?\n" }

[ { "author": "Andrea Crawford", "body": "Hi [@mattridge](/t5/user/viewprofilepage/user-id/3558516) which browser are you using to access Trello?\n", "comments": [ { "author": "mattridge", "body": "Chrome - I just updated it when I went to check the version number and now the Esc key closes the card. Do you think that was the cause?\n\nNow I'm running Chrome Version 129.0.6668.71 (Official Build) (64-bit)\n" }, { "author": "Andrea Crawford", "body": "[@mattridge](/t5/user/viewprofilepage/user-id/3558516) I would expect Esc to close the card on any version of Chrome, so the behavior your saw is puzzling and not expected. Please keep a close eye and let me know if you experience this behavior again.\n" }, { "author": "mattridge", "body": "Yeah it could have been a glitch that simply updating Chrome resolved. Thanks Andrea.\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "Administra??o Mercadol?gica", "title": "Images zoom out", "body": "Hi!\n\nPreviously, attached images opened on the full screen without the need to open them in another tab, but now the images are not zoomed, making viewing difficult. How to solve it?\n\n![after.png](https://community.atlassian.com/t5/image/serverpage/image-id/349243iEC67A8C91F56C668/image-size/large?v=v2&px=999 \"after.png\")![before.png](https://community.atlassian.com/t5/image/serverpage/image-id/349242iB742B288B5A94AC3/image-size/large?v=v2&px=999 \"before.png\")\n" }

[ { "author": "mahboob_sharif", "body": "did you check the zoom options on browser for a temporary solution\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

{ "author": "Tessa Stanton", "title": "Linking 365 to Trello", "body": "Hi All,\n\nI am trying to streamline how many extra systems I am using on top of 365.\n\nI am having problems linking 365 to Trello.\n" }

[ { "author": "Alex Koxaras _Relational_", "body": "Hi [@Tessa Stanton](/t5/user/viewprofilepage/user-id/5601323) and welcome to the community,\n\nWhat kind of linking you want to achieve?\n", "comments": [ { "author": "Tessa Stanton", "body": "I just wanted to see if I can use Trello through 365 or is it best used in another web browser?\n\nWhen I tried to link.\n\nIt just says this..\n\nSorry, we ran into a problem loading this appPlease reload the page or try another time.\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "Hester", "title": "Can't add 10th member?", "body": "![Screenshot 2024-09-25 at 08.45.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/349185iC4D0B24B914A4DA8/image-dimensions/510x263?v=v2 \"Screenshot 2024-09-25 at 08.45.34.png\")\n\nI'm trying to add another person (which would total 10 and it says i'm already at the limit)?\n" }

[ { "author": "Vronik", "body": "Hi\n\nLook at this post\n\n<https://community.atlassian.com/t5/Trello-questions/I-m-at-9-10-Collaborators-for-my-Board-but-am-being-blocked-from/qaq-p/2675766>\n\nRegards\n", "comments": [ { "author": "Hester", "body": ".\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "Cynthia McGrath", "title": "Cant get into work Trello. Mine keeps coming up", "body": "I don't\n\nT want to have my own Trello account. I. Trying to get into my work Trello account but the one I accidentally set up keeps coming up. How do I delete mine\n" }

[ { "author": "Dave Mathijs", "body": "Hi [@Cynthia McGrath](/t5/user/viewprofilepage/user-id/5600665) welcome to the Atlassian Community!\n\nFirst, try clearing your browser's cache and cookies and then try to login again with your work account (i.e. email address).\n", "comments": null }, { "author": "Cynthia McGrath", "body": "Delete the Trello account I accidentally set up. I need to get into my work account\n\nDelete my account\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

{ "author": "Steve Waite", "title": "post a card", "body": "Trying to post a new card\n" }

[ { "author": "vikram", "body": "Hi [@Steve Waite](/t5/user/viewprofilepage/user-id/5600785)\n\nWelcome to Atlassian Community.\n\nI did not understand your question.\n\nCan you please post the question fully.\n\nElaborate your question, what you want to ask.\n\nVikram P\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

{ "author": "Marina Ivanova", "title": "Transfer all boards from one account to another", "body": "Hello! I represent the Cypriot company. Could you please let me know if it's possible to transfer all boards in Trello from one company account to another? Currently, we are using Jira on one account and Trello on another. We would like to use the paid version of Trello on the same account as Jira.\n" }

[ { "author": "Gaurav Kataria", "body": "The easiest way would be to just invite your Jira account to the Trello workspace (see <https://support.atlassian.com/trello/docs/inviting-people-to-a-workspace/>), and then through that account upgrade the workspace.\n", "comments": [ { "author": "Marina Ivanova", "body": "Thank you for your response. Could you please provide more details about upgrading the workspace?\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "Roberto Franco", "title": "How to make a mirror card?", "body": "I want to create a card on one board, and automatically trello creates an identical one on another board. I tried to do an automatization, but I don't know how to copy the same title in both cards\n" }

[ { "author": "Brittany Joiner", "body": "[@Roberto Franco](/t5/user/viewprofilepage/user-id/5173078) card mirroring is a heavily requested feature! couple ways to handle it.\n\nIf you want to go the automation route, you'll want to use [automation variables](https://support.atlassian.com/trello/docs/automation-variables/) to port over the info, so in the case of title you want to do {cardname} as the new card name.\n\nYou'll need to set up automation on both boards to sync changes both ways, and [Trello doesn't tend to recommend doing this](https://support.atlassian.com/trello/docs/mirroring-cards/) as it can cause an infinite loop and mess with performance or speed through your automation quota.\n\nDepending on what you're trying to do you can still make it work, esp if you're not two way syncing all the things.\n\nIf you do want to two way sync all the things, you'll want to use some Power-Ups like Unito or Placker for mirroring.\n", "comments": [ { "author": "Roberto Franco", "body": "Thank you very much. Very useful\n" } ] } ]

[ "cloud", "trello-cloud" ]

{ "author": "troy_sivak", "title": "How do I find out who my account admin is?", "body": "Suddenly, many of us now get a message that our account is managed by our account admin. How do we find out who this is?\n\nWe have members that were deactivated, and cannot reactivate them. Very frustrating. Zero tech support.\n" }

[ { "author": "Brittany Joiner", "body": "[@troy_sivak](/t5/user/viewprofilepage/user-id/3528102) you'll need to create a support ticket for this as we're just community members so can't help with those issues. <https://trello.com/contact>\n\nIf you're on a free plan and unable to use that link, let me know and I can click a button to get someone from support to come look at this.\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

{ "author": "matthieu Herdegen", "title": "Only show compass components realated to the project on ticket creation", "body": "Hello,\n\nWhen I create a new ticket for a project, I would like the component field to display only the Compass components that are connected to the specific project, rather than showing components from all projects.\n\nIs this something that is possible or planned for the near future?\n\nThank you for your consideration.\n" }

[ { "author": "Jeff Madison", "body": "Agreed. While I can imagine some odd scenarios where a Jira issue would want to reference components from other projects, 95% of the time it's going to be ones for the current project. A checkbox in that dropdown to toggle between filtering and not filtering might be good, with the default being to filter.\n", "comments": [ { "author": "Jeff Madison", "body": "(Not an Answer, just my comments on the Question, but one can't reply to a Question here, so...)\n" } ] }, { "author": "Rao Bilal", "body": "Hello!\n\nthanks you\n", "comments": null } ]

{ "author": "Patrycja Danylo", "title": "Dependencies with components owned by another team", "body": "Hello all!\n\nI am building a service catalogue in Compass.\n\nI added multiple components (services) that are owned by 3 different teams.\n\nWhile trying to setup dependencies for a component (service) owned by one of the teams I noticed I can only select other services owned by that team or create a new component:\n\n![dependencies.png](/t5/image/serverpage/image-id/348387iE98F4B33D0EC5F6B/image-size/large?v=v2&px=999 \"dependencies.png\")\n\nIs there a way to add dependencies taht would include other team's components as well?\n" }

[ { "author": "Jeff Madison", "body": "You can use the \"search components\" box at the top of that dropdown to find any components, not just those owned by your teams.\n", "comments": [ { "author": "Patrycja Danylo", "body": "Thank you!\n" } ] } ]

[ "dependencies" ]

{ "author": "Mario Cappellano", "title": "Component Approvals in Compass", "body": "As of a few days ago, my team have not been able to use the Gitlab tool to import components into Compass. The integration has been working for months, with no changes made to it.\n\nAs an Admin, I can see that the Gitlab installation is in place, and I can hit the Import button like normal.\n\nMy team however are not able to import from it, the button is greyed out.\n\nIf I give them the same link that I can access, they can then import components again, but the component is in a Pending state until I approve it.\n\nThis is not ideal. We haven't seen this behaviour before, and as far as we can tell, it did not happen before this **Pending** button appeared on the Compass Home page over the last few days.\n\nHave some permissions been broken at the same time? Try as I might, I cannot find anywhere to give my team the ability to import components again, any help would be great.\n\nI also cannot find any documentation online which refers to *Pending* components for Compass.\n\n![comp_pend.png](https://community.atlassian.com/t5/image/serverpage/image-id/347891i90E38B40455A6D83/image-size/large?v=v2&px=999 \"comp_pend.png\")\n" }

[ { "author": "Enrique Serrano Valle", "body": "Hi Mario,\n\nThank you for reaching out to us. We're here to help and happy to support you with this issue.\n\nRegarding the Published / Pending component categorization, you've actually encountered a new feature in Compass. Now, when components are imported and discovered, they go into a Pending inbox. This allows you to manually approve them. This way, you can be sure that your software catalog remains accurate and up-to-date.\n\nRegarding the Import button issue: It's true that only Compass administrators can directly access the \"Import\" interface from the GitLab App Management screen.\n\n![app-admin-import.png](https://community.atlassian.com/t5/image/serverpage/image-id/347964i1A3EB0BCF11BEB38/image-size/large?v=v2&px=999 \"app-admin-import.png\")\n\nIf your team was seeing a greyed-out Import button when going through Create \\> Import \\> GitLab, our engineers recently identified and fixed this problem. A fix has been rolled out, so please try using this approach again with the updated version.\n\n![create-import.png](https://community.atlassian.com/t5/image/serverpage/image-id/347965i24150F2C93C3761C/image-size/large?v=v2&px=999 \"create-import.png\")\n\nIf you still encounter any issues, don't hesitate to reach out to us. We're always here to assist you!\n", "comments": [ { "author": "Jeff Madison", "body": "[@Enrique Serrano Valle](/t5/user/viewprofilepage/user-id/5100732), where can I get more details on this new approval feature? Sounds wonderful, especially if it also applies to things auto-synced from JSM and new git repos.\n" }, { "author": "Enrique Serrano Valle", "body": "[@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621) here's the official announcement for the feature! <https://community.atlassian.com/t5/Compass-articles/Announcement-Admins-can-now-review-and-approve-components/ba-p/2815700>\n" }, { "author": "Aidan Cunniffe", "body": "Hey [@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621) here's more detail! <https://community.atlassian.com/t5/Compass-articles/Announcement-Admins-can-now-review-and-approve-components/ba-p/2815700>\n\nGlad you're excited! Feel free to ask more questions over there\n" }, { "author": "Jeff Madison", "body": "Thanks!\n" } ] } ]

{ "author": "malcolm chambers", "title": "Trying to create a forge app, and getting build error", "body": "I have installed forge, and been able to create the jira issue hello world app. But when I attempt to create a compass app \n\nthe build fails with error \nError: resource component at ..\\\\ build not found \n" }

[ { "author": "Tyler T", "body": "Hi [@malcolm chambers](/t5/user/viewprofilepage/user-id/3962973) , were you using an example app? <https://developer.atlassian.com/platform/forge/example-apps-compass/>\n\nCan you share more information about your setup and when you encountered the error?\n\nThanks!\n", "comments": null } ]

{ "author": "Andreas Rosnes Bade", "title": "How to remove scorecards", "body": "We are reviewing Compass and deciding wether it is a good fit for our organization.\n\nAt this time, we are only interrested in using Compass as a Software Catalog with main focus on dependecies.\n\nThe Scorecard feature is therefore not needed. Are there any way to hide this functionality so that to avoid confusing and reduce cognitive load?\n" }

[ { "author": "Perumal M", "body": "Hi [@Andreas Rosnes Bade](/t5/user/viewprofilepage/user-id/5593475) ,\n\nIn Jira Compass, while there isn't a built-in way to completely hide the Scorecard feature, you can work around this limitation to minimize its visibility and reduce confusion:\n\n1. **Permission Restrictions**: Ensure that users who don't need access to the Scorecard feature have limited permissions to view or interact with it. You can configure user roles and permissions to restrict access to specific areas like Scorecards.\n\n2. **UI Customization**: Although Compass itself doesn't allow for extensive UI customization like hiding specific tabs, you could use browser-based extensions or scripts to hide certain elements from the UI. This requires technical knowledge but could help remove Scorecard-related UI components.\n", "comments": [ { "author": "Andreas Rosnes Bade", "body": "Thanks for the answer! We'll see if we can retrict permissions.\n" }, { "author": "Alastair Wilkes", "body": "Hi Andres\n\nTo clarify, there is no permission in Compass that turns off Scorecards entirely. Thanks for the suggestion, though.\n\nAlastair \nCompass PM\n" } ] } ]

{ "author": "Nicol? Spito", "title": "Extract Excel from Compass", "body": "For audit reason we need to download all the components of our Atlassian Compass.\n\nIs it possibile to extract in Excel all the Components with last updates date?\n" }

[ { "author": "Kelvin T", "body": "Hello [@Nicol? Spito](/t5/user/viewprofilepage/user-id/5065511)\n\nI hope this message finds you well. My name is Kelvin, and I'm with the Compass Support Team.\n\nAt this time, Compass does not offer a native feature to export components to a CSV file. However, you can use the Python script below to generate a CSV file with your Compass components.\n\nPlease note that this script was not developed by Atlassian and is therefore not officially supported. We recommend reviewing it carefully before running it.\n\n import base64import jsonimport requestsimport csv# Define your variables herecloudId = \"Your-cloudID\"api_token = \"Your-API-TOKEN\"email = \"Email\"# Adjust the query to use the cloudId variablequery = f\"\"\"query MyQuery {{ compass {{ searchComponents(cloudId: \"{cloudId}\", query: {{first: 10}}) {{ ... on CompassSearchComponentConnection {{ edges {{ cursor node {{ component {{ name typeId description labels {{ name }} links {{ url }} ownerId applicableScorecards {{ componentTiers {{ value }} }} }} }} }} totalCount }} }} }}}}\"\"\"url = \"https://api.atlassian.com/graphql\"auth_header = f\"{email}:{api_token}\"encoded_auth_header = base64.b64encode(auth_header.encode('utf-8')).decode('utf-8')headers = { \"Content-Type\": \"application/json\", \"Accept\": \"application/json\", \"Authorization\": f\"Basic {encoded_auth_header}\", \"X-ExperimentalApi\": \"compass-beta\"}request_data = { \"query\": query,}response = requests.post(url, headers=headers, json=request_data)response_data = json.loads(response.text)# Extract the component datacomponents = response_data.get('data', {}).get('compass', {}).get('searchComponents', {}).get('edges', [])# Define the CSV filenamecsv_filename = 'components.csv'# Write the data to a CSV filewith open(csv_filename, mode='w', newline='') as csv_file: fieldnames = ['name', 'type', 'description', 'labels', 'links', 'owner team', 'applicable scorecards'] writer = csv.DictWriter(csv_file, fieldnames=fieldnames) writer.writeheader() for component in components: node = component.get('node', {}) component_data = node.get('component', {}) writer.writerow({ 'name': component_data.get('name', ''), 'type': component_data.get('typeId', ''), 'description': component_data.get('description', ''), 'labels': ', '.join([label.get('name', '') for label in component_data.get('labels', [])]), 'links': ', '.join([link.get('url', '') for link in component_data.get('links', [])]), 'owner team': component_data.get('ownerId', ''), 'applicable scorecards': ', '.join([str(tier.get('value', '')) for scorecard in component_data.get('applicableScorecards', []) for tier in scorecard.get('componentTiers', [])]) })print(f\"Data exported to '{csv_filename}'\")\n", "comments": [ { "author": "Guy Derriman", "body": "Hi Kevin \nThanks for your snippet here it's very handy \nI have for the life of me not been able to get the value of a CustomField or a Field element \nCan you please update your query to provide a sample of this? \nComponent \\> CustomFields yields CompassCustomField which have implmentations like CompassCustomTextField that have textValue but I cant work out how to access it. Do I need to cast?? \n" } ] }, { "author": "Sebastian Hesse", "body": "As far as I know, this is not possible (yet?). I guess you want some sort of CSV file that contains all your components with certain fields and then edit/open this file with Excel, right? With a similar (or same) structure like the CSV import from [this documentation page](https://developer.atlassian.com/cloud/compass/components/create-and-update-components-using-a-csv-file/) ?\n\nEdit: Haven't seen the other answer before posting ?\n", "comments": [ { "author": "Nicol? Spito", "body": "Mainly for audit reason or to underlight the components that need update from the owners.\n" } ] } ]