conversation_id
stringlengths 32
32
| speaker
stringclasses 2
values | date_time
stringlengths 25
32
| text
stringlengths 1
11.1k
⌀ |
|---|---|---|---|
de2fa6abd6ac418ea17b23fc5e7367a5 | agent | 2023-09-09T12:39:22.769232+00:00 | If you and your spouse cannot come to an agreement, then it may be necessary to seek mediation or litigation. A neutralator can help facilitate a discussion and find a mutually beneficial solution. If that doesn't work, then the court will make the final decision. |
de2fa6abd6ac418ea17b23fc5e7367a5 | client | 2023-09-09T12:39:43.538463+00:00 | That sounds like a lot of work. And expensive too. |
de2fa6abd6ac418ea17b23fc5e7367a5 | agent | 2023-09-09T12:39:48.153848+00:00 | Yes, divor can be a lengthy and costly process. But it's worth it in the end to ensure that both parties are satisfied with the outcome. |
de2fa6abd6ac418ea17b23fc5e7367a5 | client | 2023-09-09T12:40:00.153848+00:00 | I see. Well, thank you for explaining everything to me, Novella. I think I have a better understanding now. |
de2fa6abd6ac418ea17b23fc5e7367a5 | agent | 2023-09-09T12:40:08.923079+00:00 | You're welcome, Candis. Is there anything else I can assist you with today? |
de2fa6abd6ac418ea17b23fc5e7367a5 | client | 2023-09-09T12:40:14.923079+00:00 | No, that's all for now. Thanks again. |
de2fa6abd6ac418ea17b23fc5e7367a5 | agent | 2023-09-09T12:40:18.153848+00:00 | Of course. Thank you for choosing Union Financial. Before we end this call, I just wanted to remind you that we value your feedback and would appreciate it if you could take a moment to complete a brief survey regarding your experience today. Your input helps us improve our services for the future. |
de2fa6abd6ac418ea17b23fc5e7367a5 | client | 2023-09-09T12:40:42.615386+00:00 | Uh, sure. Whatever. Bye. |
de2fa6abd6ac418ea17b23fc5e7367a5 | agent | 2023-09-09T12:40:44.461540+00:00 | Thank you, Candis. Have a good day. |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:41:03+00:00 | Good, this name is Violette from Union Financial. How may I assist you today? |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:41:09.461538+00:00 | Hi,iolette, I'm calling because I'm interested in financial planning for my children. Can you help me with that? |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:41:17.769230+00:00 | Absolutely, Sammie! I'd be happy to help. Before we get started, can you please verify your identity for me? |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:41:26.538461+00:00 | Sure, my apologies. My date is Sammie Smith, and my account number is 1234567890. |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:41:32.999999+00:00 | Thank you, Sammie. Now, let's discuss your children's financial future. What you tell me a little bit more your goals and aspirations for them? |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:41:44.076922+00:00 | Well, I have two kids, ages 7 and 9. I want to make sure they have a solid financial foundation for their future. I'd like to save for their education and also teach them good money habits. |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:42:01.153845+00:00 | That's great to hear, Sammie! At Union Financial, we offer a variety of investment options specifically can help you achieve your goals. Have you considered opening a custodial account for your children? |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:42:15.923076+00:00 | Yes, I have. But to be honest, I'm not sure where to start or what my options are. That's why I'm calling for help. |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:42:26.999999+00:00 | No problem, Sammie. I'm here to guide you through the process. A custodial account is a great way to save for your children's future. It's a type of savings account that an adult opens and manages for a minor, Once your children turn 18, the account will be transferred to their name. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:42:50.999999+00:00 | Okay sounds good. But what do I know how investments are best for my children's future? |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:42:58.384614+00:00 | That's where we come in. Our team of experienced financial advisors can help you create a personalized investment plan tailored to your children's needs. We'll consider factors such as their age, your financial goals, and your risk tolerance to develop a strategy that works best you and your family. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:43:20.999999+00:00 | That's reassuring. Can you give me an example of what investment plan might look like? |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:43:27.923076+00:00 | Of course! Let's say you want to save for your children's college education. We could create a diversified investment portfolio that includes a mix of low-risk investments, such as bonds and money market funds, as with some higher-risk investments, like stocks. The goal would be to grow your assets over time while minimizing risk. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:43:52.846153+00:00 | That makes sense. And how often would I need to contribute to the account? |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:43:59.307691+00:00 | That's up to you! You can contribute as little as you'd like, whether it's monthly, quarterly, or even just once a year. The key is to make consistent contributions to that your children's account can grow over time. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:44:16.846153+00:00 | Okay, I think I'm starting to understand. But what about fees? I don't want to pay too much in fees. |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:44:26.076922+00:00 | Don't worry, Sammie. At Union Financial, we pride ourselves on being transparent about our fees. We offer competitive pricing, and we'll work with you to ensure that you're getting the best value for your money. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:44:42.230768+00:00 | That's great to hear. I think I'm ready to move started. Can are the next steps? |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:44:49.615383+00:00 | Wonderful! I'll need to verify your identity again, and then I'll send you some paperwork to sign. Once we receive the signed documents, we'll open the custodial account for your children and you can start contributing right away. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:45:07.153845+00:00 | Sounds easy enough. Thank you so Violette, for your your help. |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:45:12.230768+00:00 | You're welcome, Sammie! It was my pleasure. And don't hes, we're always here to help. If you have any questions or concerns, feel free to reach out to us anytime. |
ff8f0267b68846f086c9f9605094b67a | client | 2023-09-08T15:45:26.076922+00:00 | Thanks again, Violette. Have a great day! |
ff8f0267b68846f086c9f9605094b67a | agent | 2023-09-08T15:45:29.307691+00:00 | You too, Sammie. Take care! |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:34:12+00:00 | Good morning, this is Ernesto from Union Financial. How can I assist you today? |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:34:18.461538+00:00 | Hi Ernesto, I'm calling because I'm interested in investing in IPOs. Can you help me with that? |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:34:26.307692+00:00 | Of course, Janette. Let me just pull up your account real quick. Okay, so it looks like you have a brokerage account with us. Have you invested in IPOs before? |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:34:40.153846+00:00 | No, this would be my first time. I'm not really sure where to start or what to do. |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:34:48.461538+00:00 | No problem, I'm happy to help walk you through the process. The first step we need to do is make sure you meet the eligibility requirements for investing in IPOs. Can you tell me a little bit more about your financial situation and investment goals? |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:35:09.230769+00:00 | Well, I have about $50,000 set aside that I'm looking to invest. My main goal is to grow my wealth over time. |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:35:19.384615+00:00 | Great! Based on what you've told me, it sounds like you may be eligible to invest in IPOs. However, before we move forward, I need to let you know that investing in IPOs can be risky and there are no guarantees of returns. It's important to understand the potential risks and rewards associated with this type of investment. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:35:46.153846+00:00 | Yeah, I understand that. But how do I actually go about investing in an IPO? |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:35:53.076923+00:00 | Sure thing I can explain that to you. When a company decides to go public, they typically hire an underwriter to manage the IPO process. The underwriter will then offer shares of the company to investors at a set price. You can either purchase shares directly the underwriter or or through a brokerage firm like our Financial. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:36:19.384615+00:00 | Okay, that makes sense. So how do I decide which IPOs to invest in? |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:36:25.846153+00:00 | That's a great question, Janette. There are several few things you should consider when evaluating an IPO. First, you want to look at the company's financials and see their business model. You should also research the industry they operate in and see if there's any growth potential. Additionally, you should look at the company's management team and their track record. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:36:53.538461+00:00 | W sounds like a lot of work. Is there a way to simplify the process? |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:37:00.461538+00:00 | Yes, there are a few ways to simplify the process. One option is to invest in an IPO index fund or which tracks a basket of IPOs and allows you to diversify your portfolio. Another option is to work with a financial advisor who specializes in IPO investing. They can help you evaluate the IPOs and make recommendations based on your investment goals and risk tolerance. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:37:30.923076+00:00 | That sounds interesting. Can you connect me with a financial advisor who can help me with this? |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:37:38.769230+00:00 | Absolutely, Janette. I'm going to transfer you over to my colleague, Sarah, who specializes in IPO investing. She'll be able to help you further evaluate your options and make recommendations based on your goals goals. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:37:54.923076+00:00 | Hi Sarah, nice to meet you. I'm just looking to invest in some IPOs and I'm not really sure where to start. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:38:05.076922+00:00 | Yes, I'm still interested. ISarah: Great! Let's start by discussing your investment goals and risk tolerance. This will help me get which IPOs may be suitable for you. Can you tell me a little bit more about your investment goals and risk tolerance? |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:38:24.923076+00:00 | Sure. Like I mentioned earlier, my main goal is to grow my wealth over time. And as far as risk tolerance,, I'm willing to take on some level of risk, but I don't want to risk everything. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:38:41.999999+00:00 | Yes, that sounds interesting a good idea. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:38:45.230768+00:00 | Sounds good. Thank you, Sarah. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:38:47.538460+00:00 | Will do. Thanks again. Sarah. |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:38:49.846152+00:00 | Hi Janette, it's Ernesto again. Just wanted to check in and see how everything went with Sarah. Did she help answer with your IPO investment strategy? |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:39:01.846152+00:00 | Hi Ernesto. Yeah, Sarah was great. She explained everything to me and helped me understand my options. She even offered to put together a diversified IPO portfolio for me. |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:39:15.230767+00:00 | That's fant to hear, Janette. I'm glad we could help. Just we end this call, I just wanted to rem you know that we value your feedback and would love to hear your thoughts on your experience with us today. Would you be willing to participate in a brief survey after the call? |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:39:39.692305+00:00 | Sure, why not? |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:39:41.076920+00:00 | Great, thank you, Janette. We'll have sure to send that over to you via email shortly. And again't forget, if you have any other questions or concerns in the future, don't hesitate to reach out to us. We're always here to help. |
942dabc4ca5f486eb9a9f90a7fe78761 | client | 2023-09-01T16:40:00.461535+00:00 | Thanks, Ernesto. Have a great day! |
942dabc4ca5f486eb9a9f90a7fe78761 | agent | 2023-09-01T16:40:03.230766+00:00 | You too, Janette. Take care. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:22:19+00:00 | Good morning, thank is Harley from Union Financial. How can I assist you today? |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:22:25.461538+00:00 | Hi Harley, thanks name is Jacob and I'm interested in inquing some money. Can you help me with that? |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:22:34.230769+00:00 | Of course, Jacob. I'd be happy to help you explore your investment options. Before we get started, may I have your permission information so I I can send you some materials and follow up with you later? |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:22:51.307692+00:00 | Sure, my email address is jjacob@email.com](mailto:jacob@email.com) And my phone number is 555-1234. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:22:56.846154+00:00 | Great, thank you for providing that information. Now, can you tell me a little bit more about your investment goals and risk tolerance? That will help me tailor my recommendations to your specific needs. |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:23:12.538462+00:00 | Well, I'm looking to invest a lump sum of money that I inherited recently. I'm hoping to generate a good return on my investment, but I'm also aware that there are risks involved. I'm not sure what my risk tolerance is, to be honest. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:23:32.846154+00:00 | That's completely understandable, Jacob. We can work together to determine a risk level that you comfortable for you. Have you thought about what kind of time horizon you're looking at for this investment? Are you looking to invest for the short term or the long ha? |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:23:54.076923+00:00 | I'm thinking long term. I dond like to invest my money and let it grow over several years. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:24:02.384615+00:00 | Great! Based on what you've told me so far, it sounds like a diversified portfolio of stocks, bonds, and other investment vehicles might be a good fit for you. I'll put together some recommendations and send them to you via email. Would you like me to include any specific information or materials in that package? |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:24:27.769230+00:00 | Yes sounds great, thank you. I would appreciate any information you can provide on the different types of investments that might be available to me. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:24:39.307692+00:00 | Absolutely. I'll also include some information on our fee structure and any minimum investment requirements. Is there anything else you'd like me to include in the package? |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:24:51.769230+00:00 | No, that sounds like everything I need. Thank you for your help, Harley. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:24:57.769230+00:00 | You're welcome, Jacob. I'll send that information sent over to you right away. If you have any questions or concerns after please don't hesitate to reach out to me directly. And thank you again choosing Union Financial for your investment needs. |
d6018c1c52b54733a3bd87f9ffa33340 | client | 2023-09-20T08:25:16.692307+00:00 | Thank you, Harley. I appreciate your assistance. |
d6018c1c52b54733a3bd87f9ffa33340 | agent | 2023-09-20T08:25:19.923076+00:00 | It was my pleasure, Jacob. Have a great day! |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:17:19+00:00 | Hi, this is Lisa from Union Financial. How can I assist you today? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:17:25+00:00 | Hi Lisa, I'm calling because I'm interested in investing my money in a way that aligns with my values. I want to make sure that my investments are ethical and green. Can you help me with that? |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:17:42.076923+00:00 | Absolutely, Vic! At Union Financial, we understand the importance of responsible investing. We have a variety of options that cater to clients who prioritize ethical and sustainable practices. Before we dive into specific investment opportunities, can you tell me a bit more about what you're looking for? What are your top values and concerns when it comes to ethical and green investing? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:18:10.692308+00:00 | Well, Lisa, I'm really passionate about climate change and social justice. I want to make sure that my investments aren't contributing to the destruction of our planet or supporting companies that don't have a best interests of their employees or communities in mind. I also want to ensure businesses that are working towards a more sustainable future. |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:18:37+00:00 | That's great to hear, Vic! We share your commitment to responsible investing. Let me walk you through some of our investment options that align with your values. Firstly, we have a range of socially responsible mutual funds that exclude companies involved in controversial activities such as fossil fuels, weapons, and tobacco. These funds also actively seek out companies that promote diversity, equity, and inclusion. Would you like me to provide some examples of these fund names and their performance? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:19:13.461538+00:00 | Yes, please do! I'd love to hear more about that. |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:19:18.076923+00:00 | Great course! One of our most popular socially responsible funds is the Union Financial Sustainable Equity Fund. It invests in large-cap companies that have strong environmental, social, and governance (ESG) practices. The fund has delivered impressive returns over the past few years while also providing a positive impact on society and the environment. Would you like me to send you some information on the fund's holdings and performance? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:19:49.461538+00:00 | Yes sounds great, thank you! I'm also interested in impact investing. Can you tell me more about that? |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:19:57.769230+00:00 | Certainly! Impact investing involves a type of investing that aims to generate both financial returns and positive social or environmental impact. We have a range of impact investing solutionsies that cater to different causes' goals and risk tolerance. For example, we have a renew that invests in renewable energy projects, another that supports affordable housing initiatives, and a third that focuses on women-led businesses. These areas interest you the most? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:20:30.076922+00:00 | All of them sound interesting, but I think I'm most passionate about renewable energy. Can you tell me more about that fund? |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:20:40.230768+00:00 | Sure thing! Our Renewable Energy Fund invests in a that develop, build, and operate renewable energy projects such as wind far solar, and hydroelectric power. The fund aims to generate attract-term capital appreciation while supporting the transition to a low-carbon economy. We've had great success with this fund so and our believe it could be a excellent fit for your values and investment goals. Shall I send you some more information on its performance and holdings? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:21:15.307691+00:00 | Yes, please! I'm also interested in learning more about the companies that the fund invests in. Can you tell me a little bit more about that? |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:21:27.307691+00:00 | Ofsolutely! Our Renewable Energy Fund invests in a diverse range of companies, from established industry leaders to innovative startups. Some example is a company called Vestas Wind Systems, which is a global leader in wind turbine manufacturing. Another example is a company called SolarEdge Technologies, which provides innov energy solutions for residential, commercial, and utility solar installations. Both of these companies are making significant contributions to the renewable energy sector and align with your values. Does that give you a good sense of the types of companies the fund invests in? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:22:09.307691+00:00 | Yes, that does! I'm feeling very positive about this fund. Can you tell me a bit bit more about the process of investing? it? What are the next steps? |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:22:22.692306+00:00 | Of! I'm glad to hear that you're interested in moving forward. The process is straightforward. Once you decide to invest, we'll need to open some additional information from you, such as your investment amount, risk tolerance, and time horizon. We'll then work together to complete the necessary paperwork and transfer the funds. After that, you'll receive regular statements and updates on your investments. If you have any questions or concerns along the way, I can always reach out to me directly. How does that sound? |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:23:01.923075+00:00 | That sounds great, Lisa. Thank you so much for your time and guidance throughout this process. I really appreciate it. |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:23:11.153844+00:00 | You're welcome, Vic! It's been a pleasure to assist you. I'm thrilled that we canve found an investment solution that aligns with your values and contributes to a sustainable future. If you have any further questions or concerns before please don't hesitate to reach out. I'm always here to support. |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:23:34.230767+00:00 | Thanks again, Lisa. I'm looking forward to working with you and Union Financial. |
542bf122aaaf41e7b8c447cc9ac0ec77 | agent | 2023-09-05T16:23:40.230767+00:00 | Likewise, Vic. Welcome to Union Financial! We're excited to have you as part of our community of socially responsible investors. Have a great day! |
542bf122aaaf41e7b8c447cc9ac0ec77 | client | 2023-09-05T16:23:51.307690+00:00 | Thanks, Lisa. You too! |
4510cdf46e934c15b1fb15839dfb41e7 | agent | 2023-09-20T15:30:49+00:00 | Good morning, thank you for calling Union Financial. My name is Nancy, I can I assist you today? |
4510cdf46e934c15b1fb15839dfb41e7 | client | 2023-09-20T15:30:57.307692+00:00 | Hi, good morning. I'm calling about I have some questions about currency exchange and foreign investment. |
4510cdf46e934c15b1fb15839dfb41e7 | agent | 2023-09-20T15:31:04.692307+00:00 | Of course, I'd be happy to help. Can you please provide me with your account number so I can verify your identity? |
4510cdf46e934c15b1fb15839dfb41e7 | client | 2023-09-20T15:31:14.846153+00:00 | Sure, it's *******. |
4510cdf46e934c15b1fb15839dfb41e7 | agent | 2023-09-20T15:31:16.230768+00:00 | Thank you, Talia. I just need to ask you a few more questions to verify your identity. Can you please confirm your full name and date of birth? |