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LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award

DIGITAL PRODUCTION MANAGER Professional Summary Creative professional with extensive project experience from concept to development. Experienced manager with strong leadership and relationship-building skills. Over 20 years managerial experience. Looking to join a company that will creatively challenge and provide growth opportunities. Core Qualifications Strong verbal communication Computer proficient Conflict resolution Quick learner Proficiency in Adobe Creative Suite, Microsoft Extremely organized Office products Excel in employee development Team Leadership Process implementation Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment Proficiency in Various forms of Bindery Experience Digital Production Manager 10/2012 to Current Company Name City , State Responsible for all aspects of Digital Production for a Premium printing/ graphic design company Delivering the highest quality production while meeting all client directed deadlines Provided onsite training. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales, art and bindery departments to meet client deadlines. Monitored multiple databases to keep track of Equipment and House Stock inventory levels.  Director of Production 05/2005 to 06/2012 Company Name City , State Supervision: Supervised team of ten Document Specialists Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects. Documentation: Wrote and edited documents to keep staff informed on policies and procedures. Creative Problem Solving: Resolved production issues through quality control and team member development. Process Improvement: Created new departmental procedures. Assessed organizational training needs. Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual. Reporting: Documented and resolved production issues with quality control. Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets. Responsible for all aspects of Production for a Premium business to business printing/ graphic design company. Delivering the highest quality production while meeting all client directed deadlines. Provided onsite training. Developed new process for employee evaluation which resulted in marked performance improvements. Initiated procedures and maintained quality standards which resulted in 14% revenue growth. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales and service departments to meet client deadlines. Supported Vice President of Production with daily operational functions at the Buffalo location. Monitored multiple databases to keep track of all location inventory. Assistant Store Manager 01/2001 to 01/2004 Company Name City , State Responsible for all aspects of managing a retail pharmacy including inventory  management, financial management, goal setting, and employee development  Successful completion of "Phase One" management training course. Business Sales Specialist 01/2000 to 01/2001 Company Name City , State Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting. Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others. Meeting monthly sales quotas Finished highest score of 99.5% on training classes. Merchandise Manager 01/1999 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail clothing store Successful completion  of moduled management training program. Store Manager, District Trainer 01/1996 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail sporting goods store Winner of three  consecutive sales performance contests resulting in 10% annual growth. Education Bachelor of Science : Communications Video Production 1997 State University of New York City , State Communications Video Production Associate of Arts and Sciences 1994 Onondaga Community College City , State Regents Diploma 1992 Thomas J. Corcoran High School City , State Skills billing systems, Creative Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting

OPERATIONS FINANCE DIRECTOR Summary Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning. ​ ​ Highlights Customer service Schedule management Project management  Strategic and financial planning expert Mergers and acquisitions knowledge Negotiations, risk mitigation  Exceptional customer service skills Microsoft Office proficiency Proficient in Concur, Workday, Kronos Excel spreadsheets/SQL SOX, DOJ, Audit experience Cost reduction and containment Staff leadership and development Superior organization skills Accomplishments Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York. Head of Business Continuity for NYSE-SF and NYSE-NY. Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA. Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013. Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff. Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex. In charge of streamlining staffing levels for three mergers 2005-2010. Started NYSE Annual Community Volunteer Program 2010. Experience Operations Finance Director Jan 2016 to Current Company Name － City , State Planned and executed operational audits of various business areas using risk-based audit methodology. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Generated new accounts by implementing effective networking and content marketing strategies. Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database. Managing Director - Head Of Trading Floor Operations Feb 2009 to Oct 2015 Company Name － City Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor  Worked with FINRA Floor staff to enforce trading floor rules Responsible for enforcement of trading floor rules and regulation for open out-cry trading. Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Designed the employee performance evaluation process and merit program. Wrote all employee company policies and procedures for the trading floor. Increased the employee base to meet changing staffing needs. Implemented an innovative employee incentive and training program. Handled exchange customer error account for San Francisco  SR. Director - Options Trading Services and Operations Oct 2007 to Feb 2009 Company Name － City , State Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange. Implemented and authored all company policies and procedures for the trading floor. Recruited and interviewed 70 applicants per one year period. Reviewed federal and state laws to confirm and enforce company compliance. Wrote all employee performance evaluation reviews and recommended merit increases. Implemented an employee bonus program. Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY. Director -Manager -Options Trading Services May 1992 to Oct 2007 Company Name － City Managed trading floor staff and all trading floor procedures. Oversaw all facilities and maintenance of the entire options department. Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.  Analyzed employment-related data and prepared required reports. Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates. Defined strategy and business plans for entire SF-options trading floor. Rolled out new front end proprietary software for all trading firms. Traded customer orders in a fast paced open-out-cry environment. Oversaw scheduling for the day-to-day activities of assigned trading pit. Education Associate of Arts , History Diablo Valley College － City , State , USA Pursued BA in Finance  Economics / Spanish Los Medanos Collage － City , State , USA Languages Spanish- Fluent reading/writing/professional level Certifications Certified Trading Floor Broker Certificate - NYSE-REG MBCI ( Member Business Continuity Institute) 2009-2015 Computer Information Systems Certificate-Project Management-DVC Spanish Foreign Language Certificate-LMC Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e) Skills Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.

GRANTS MANAGER Summary Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization. Skills Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation. Experience Grants Manager December 2009 to July 2014 Company Name － City , State Perform due diligence on potential grant opportunities and monitor current funds portfolio. This included reading all government updates on healthcare research funding, related financial matters and audits. Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion. Have been appreciated and respected for my hard working skills and eagerness to learn. Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines. Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs. Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international). This role enabled me to become an excellent team player. Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs. Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program. Also assisted the Program's clinical finance and administrative activities. Grants Manager January 2008 to June 2009 Company Name － City , State Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases. Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections. Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs. Manager - Corporate Banking May 2004 to August 2006 Company Name Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring. Thorough knowledge of credit policies & financial statement analysis of clients. Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing. Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management. Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue. Handled legal cases pertaining to public/right issues managed by the bank. Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx. Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies. Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures. Education Master of Philosophy : Organizational Dynamics Leadership Management , 2013 University of Pennsylvania － City , USA Organizational Dynamics Leadership Management Certified Research Administrator, CRA 2011 Research Administrators Certification Council New York, USA Certification - Investment Banking : 2007 MBA : Finance , 2004 Finance Bachelor of Commerce : Finance , 2002 Xavier Institute of Management and Entrepreneurship － City , India Finance Diploma : Computer Applications , 2000 Mount Carmel College － City , India Computer Applications Masters : Business Administration Investment Banking Training Institute － City , USA Intensive financial analysis and modeling boot camp Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration Bureau of Data Processing Systems － City , India

INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project and Visio Accomplishments Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service. Experience Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary. Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures. Responsible for the inventory of over $1 million worth of network communications equipment. Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base. Information Technology Technician 01/2009 to 01/2011 Company Name City , State Maintained communications equipment in order to effectively relay confidential and secret information. Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary. Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses. Received training in LAN/WAN protocols. Radiology Technologist 05/2008 to 09/2008 Company Name City , State Routinely performed radiological examinations in a medical clinic. Competent and experienced in the set-up and adjustment of medical devices or equipment. Regularly provided customer assistance, ensuring all patients received timely and accurate care. Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained. Command Post Controller 10/2001 to 10/2005 Company Name City , State Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations. Received and relayed instructions and records, submitting manual and automated data products. Disseminated time-sensitive critical information to senior leaders and support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security , Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State Diploma 2001 Warren G. Harding City , State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN

SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking

EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development • Excellent proficiency in using Drupal Ajax and jQuery in web development • Exceptional knowledge of Drupal prior versions and upgrades • Extensive expertise with versioning management systems • Strong ability to manage multiple concurrent projects • High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project. • Completely re-architecting the NYSED.GOV's website and content strategy. • Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme. • Streamlining the authoring experience for content creators and auditors. • Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs. • Developing the NYSED's Drupal-based websites using HTML5 and CSS3. • Supervising the H-BITS Consultant and providing guidance according to the project plan. • Analyzing client request to develop, test, and deploy functional software requirements. • Providing support and assistance to webmasters to publish and update content to the NYSED's websites. • Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights. • Executing tasks associated with generating website analytics. • Managing installation and ongoing support of search technologies used on the NYSED websites. • Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance. • Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software. • Managing the unit in the absence of my unit supervisor. • Providing weekly status reports, statistics and recommendation to the upper management as needed. • Communicating clearly both verbally and in writing with management and customers. • Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML. • Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders. • Collaborated with program office members to identify their business process requirements. • Worked as a member of the application development team to build IT solutions that address the program office needs. • Developed and executed test plans, troubleshoot and debug system application code. • Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients. • Developed program logic for new applications, analyzed and modified logic in existing applications • Provided technical solutions for any applications issues. • Developed software system testing and validation procedures, programming and documentation. • Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform. • Ensured the performance, quality, and responsiveness of applications. • Collaborated with a team to define, design, and ship new features. • Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association                 05/2016 – Present IT Chair of the IT Committee Board • Create and maintain the website along with the other committee members. • Train and educate about latest technology tools to the fellow team members. • Organize the weekly meetings and engage in different task-oriented activities. • Encourage the other board members to collaborate and share their expertise.

PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 to Current Company Name Program Manager September 2006 Company Name － City , State Salary: $ 54,000. Hours per week: 40. Army Aviation. Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions. Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska. Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating. Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff. Establish rules, regulations and controls to ensure complete accuracy in program execution. Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution. Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft. Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition. Created, maintained, and updated automated Standard Operating Procedures (SOP). Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders. Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented. Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information. Utilized various programs to conduct own research for future productions of equipment. Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island. Maintains the KIRS Key control Program. Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS. Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008. Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers performing repair work. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project and multi-tasking. Proficient at databases, presentations, logistics and word processing. May 1998 to Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters. Inspects all avionics/electronic work completed through Microsoft office and windows XP professional. Created a network database and maintained all calibrated systems and test equipment for the Battalion. Ensured work requests were properly routed through repair facility. Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet. Utilized C++ and ANCDs to apply cryptic information. Compiles data for reports, projections, flow charts, and graphs for all missions to include "secret" and completes presentations to Company, Troop and Battalion commanders. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Completes presentations and all statistical data through adobe and Microsoft powerpoint. Furnishes assistance to Supervisors on production problems and work planning. Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications. Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment. Planned, organized and led seven Downed Aircraft Recovery Missions. Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment. Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals. Installs new communication and navigation systems on all assigned aircraft. Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment. Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios. Ensures that all systems and equipment are reliable and parts are available if needed. Plans and organizes work and provides guidance and assistance for peers and lower enlisted. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers while performing repair work. Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project or and multi-tasking. Proficient at databases, presentations, logistics and word processing. Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.) Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal. Education US : May 1997 Malcolm High School － City , State Bachelors Degree : Aeronautical Engineering Embry-Riddle Aeronautical University － City , State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI) FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales and Marketing specialist with track record in growing customer base and maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop innovative strategies for success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge of Drug Development Cycle Sales and Marketing Strategizing Market Research and Analysis  Marketing Management  Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 to Current Company Name － City , State SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs . Oversaw business, client and vendor negotiations. Effectively directed internal marketing, communications and sales support staff. Improved marketing plans, sales strategies and customer relations to maximize business development. Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences. Streamlined operational efficiencies, developed sales tracking reports for planning by executive team. Maintained strong understanding of competitors, their offerings and their presence across globe. Account Executive Oct 2017 to Feb 2018 Company Name － City , State American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads Completed daily outbound calls, up to 50 calls per day Discovered new opportunities to grow and expand inventory of products through product acquisition Successfully increased monthly sales revenue by 75% each month Kept detailed records of daily activities and client relations through Salesforce.com Southeast Sales Executive Apr 2016 to Sep 2017 Company Name － City , State SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries. Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory. Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016. Represented the company at focused industry trade show and/or networking events. Attended monthly sales meetings and quarterly sales training. Manager, Business Development Feb 2013 to Apr 2016 Company Name － City , State Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs. Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs. Initiated two key partnerships which resulted in 47% revenue growth. Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%. Developed innovative and targeted marketing strategies to support overall branding objectives.  Played key role in the addition and launch of new service offerings Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Account Manager I Sep 2011 to Feb 2013 Company Name － City , State Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products. Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads. Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business Identified and grew an adjacent, untapped market.  Able to secure new business within 4 months of starting role Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation Sales Consultant Apr 2011 to Sep 2011 Company Name － City , State Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Demonstrated products to show potential customers benefit/advantages and encourage purchases. Researched and customized service proposals for clients. Consistently met and exceeded sales goals by 20%. Fundraising and Marketing Intern Oct 2010 to Mar 2011 Company Name － City , State The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research Supported Fundraising Director in organization and management of all activities associated with community fundraising events. Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Education and Training Bachelor of Science , Chemistry 2009 University of North Carolina Wilmington － City , State , United States Minor in Spanish GPA 3.45 Skills Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment

DISTRICT MANAGER Summary I am seeking a setting in which I can expand on and use my sales and management experience. I have a outstanding track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team. Highlights I have trained in and used ABA. Trained yearly in Autism Spectrum disorder. Trained and experienced in the use of Basic Language and Learning Skills (ABLLS). I am flexible and able to adapt and achieve my goals in various settings as I have done in home, school and community. I am experienced in methods of data collection including trials that are used to record the progress of the child. Direct and plan curriculum for camp programs and special activity days in a creative manner. Work with children, families and staff. Communication skills include speech, written reports and graphs showing achieved objectives. I have an enormous amount of patience which I have found to be very useful in working with any population of children, especially those children diagnosed with Autism. I have hold district and regional awards for effective management of labour, revenue and over all productivity. I have computer knowledge and skills that I use every day to record and track expenses, labour and all aspects of the business. I enjoy a challenge and often set goals for my self and staff above that of the company. Staff development & team engagement Effective management of P & L for multi sites & portfolios Skilled in SWOT analysis Effective computer Strategic planning and skilTeam building [Report type] reports expert Multi-site operations Multi-unit operations management Staff retention Relationship building Quantifiable revenue increases ls for every day use to track and record labor expenses, profits and all aspects of the business Strategic planning and problem resolution Outstanding customer service Hiring, coaching and developing high performing teams Accomplishments I am seeking a setting in which I can expand on and use my sales and management experience. I have a track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team Spearheaded an employee engagement program, resulting in employee and costumer retention.Boosted customer satisfaction ratings by 10% in under 9 months. Grew revenue by 20% over previous year in my first year by spearheading development of high quality service delivery, employee engagement & building brand awareness in the market. Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months. Experience District Manager Mar 2012 to Current Company Name － City , State My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York. During my two years with Knowledge Universe I focused my district around improving financial results, elevating program quality & brand recognition and building team engagement. accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period, opening a new center in fall of 2014 & five centers pursue NAEYC accreditation. Director Aug 2007 to Oct 2012 Company Name － City , State NY My duties as director of the Tutor Time center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records. I also hold and maintain the NYS child care license. In the three years as director I have increased revenue and enrollment at the school. I reduced the cost of labor and expenses by effectively managing the center. Area Manager Oct 2012 to Mar 2013 Company Name － City , State My duties as area manager of The Learning Experience include overseeing nine franchise owned schools. I am responsible for collecting monthly financial reports as well as conducting audits of child care manager, bank deposits, and employee & student files. Working with the franchise owners I set financial budgets & enrollment goals for each of my nine schools. I evaluate the centers to ensure the TLE brand is represented and maintained to company standards. I review the monthly director report & approve school newsletters. I support the school in licensing compliance. I address parent complaints & concerns. I set marketing goals and provide support in touring & enrollment. Director Jan 2006 to Aug 2007 Company Name － City , State My duties as director of the Good Shepherd Child Care center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records as required by the department of Public Welfare. I also write grants and organized fundraisers and trainings Teacher Jan 2005 to Jan 2006 Company Name － City , State My duties at West Houston Charter School include teaching science, math computers and art to sixth seventh and eighth graders. I have written lesson plans, planned creative projects and monitored students behavior. I was required to communicate frequently with parents and members of staff. I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans. Assistant Director Jan 2004 to Jan 2005 Company Name － City , State As the assistant director of a private pre-school I had many duties. I opened and closed the school. I monitored the school to make sure we were in compliance with state child care and health laws. I trained and monitored staff on a daily basis. Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself. I lead staff meetings, planned special events, communicated with parents, and gave tours to promote and sell spots at the school. Youth Advocate Programs Jan 2000 to Jan 2004 Company Name － City , State I was responsible for implementing the treatment plan for children with various disabilities including autism. I spent four years working one on one with an autistic child. I have worked on behavior modification, attending skills and overall social skills. I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan. While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI. I was also trained in behavior modification. I performed my work duties in many different settings including community, school and the home. SUBSTITUTE TEACHER Jan 1999 to Jan 1999 Company Name － City , State Implemented and the work plan of the absent teacher. Oversaw activities of students and maintained a safe learning atmosphere. ASSITANT STORE MANGER Jan 1992 to Jan 1996 Company Name － City , State I supported the manager in the duties of the kiosk. Displayed and sold merchandise to customer. Helped achieve stores sales goals. Education Bachelor's , social work 1995 State University of Stony Brook － City , State , US Bachelor's of social work 1993-1995 State University of Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff. Associate's 1993 Suffolk County Community College － City , State , US Associates degree 1991-1993 Suffolk County Community College Brentwood, NY Certifications CPR CPI ABA Professional Affiliations Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff Fundraising for Twirling & Dance association and other local West Islip school organizations. Help organize and promote fundraising efforts of non profit groups. Skills Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And

SR. MANAGER Summary Over twenty-five years Management experience in Vendor Compliance, Product Integrity/Quality, Customer Support/Sales and Business Office Management. I am a results-focused professional with the ability to manage multiple projects and meet deadlines in a fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling of large customer accounts, office management, vendor billing and invoicing, purchasing and payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business and requirements analysis Experience 10/2008 to 07/2012 Sr. Manager Company Name － City , State Vendor Management and Product Integrity/Quality Responsibilities include: Partnering with Quality Assurance Team, Sourcing Managers, Buyers, Technical Design and Logistics to ensure packaging and garment labeling meet company requirements. Worked with vendor base of 200+ to ensure performance standards were in accordance with both FTC and CPSC regulations. Day-to-day direct communications with vendors and suppliers on all levels and assist with trouble shooting. Accomplishments: Implemented a new vendor website providing all company policy and procedures as well as educational tools. Implemented with the QA team a shared audit tracking report and disposition process. Implemented a Correction and Chargeback Policy for vendor Non-Compliance resulting in savings of $400k annually. 02/2005 to 10/2008 Sr. Manager Company Name － City , State Manage the Technical Design Department with a staff of two Managers and six Technical Designers. Maintained an annual departmental budget, provided daily and weekly productivity stats, streamlined efficiencies and set goals. Provide further training as needed on systems, guidance, discipline and support to direct reports. Developed and implemented a Standard Operating Procedure Manual to streamline processes. 09/2000 to 02/2005 Promotional Sales Manager Company Name － City , State Responsible for all promotional and up sell programs in an inbound call center. Programs include add-on sales, coordinates, gift certificates and in-house credit card programs. Manage and maintain an associate incentive budget of $120,000 annually while increasing sales. Created and implemented numerous successful associate incentive contests driving promotional sales up in each area. Trained and interacted live with associates on the floor to promote 'can do' attitude to sell. Increased efficiency in talk time and sales by providing "Tips of the Week" on selling and "Knowing Your Customer". 10/1998 to 09/2000 Manager of Customer Sales/Support Company Name － City , State Manage an inbound call center handling both sales and support. Oversee and managed a staff of 9 Supervisors with a total of 300 associates. Accomplishments: Increased acceptance rate of the private label credit card from 11% in a six-month timeframe through successful training, coaching programs and teamwork. This resulted in an annual savings of $2.7 million in credit costs. Increased sales of up sell items by 325% by assisting in implementing a training and coaching program. After implementation and consistent coaching, sales rose from $1.2 million to over $8 million annually. Project team member for implementation of a magazine subscriptions program, which resulted in incremental revenue of $360,000 annually. 09/1988 to 09/1998 Customer Sales/Support and Correspondence Supervisor Company Name － City , State Supervised a staff of 35-40 associates providing training, cross-training and coaching to ensure associates continue to develop in their roles. Monitored calls and provided feedback, progressive discipline, documentation and performance reviews. Provide daily support for senior management to expedite customer service inquiries for timely resolutions. Envisioned and implemented associate incentive programs to increase productivity and morale. Created and maintained various statistical/departmental reports. 01/1983 to 01/1988 Executive Assistant Company Name － City , State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner with managing the business. Interviewed prospective personnel; managed monthly client billing and scheduling. Education B.S : Business Administration Eastern Nazarene College － City , State Business Administration Burdett Business School, Boston, MA - Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales and support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School to Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association of Female Executives)

STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options. Professional Experience April 2014 to Current Store Chef Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. July 2013 to January 2014 Company Name Executive Chef Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. May 2005 to January 2013 Company Name City , State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. November 2001 to April 2005 Company Name City , State Executive Sous Chef Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education 1991 Sullivan College and the National Center for Hospitality City , State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training

FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings & customs) Diamond Jeweler / Executive Protection Jason Park Diamond - Honolulu, HI - July 2014 to October 2014 Responsibilities Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the Historic Iolani Palace Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits. Accomplishments Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii. Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics and Techniques for Executive Protection and Transportation of High Value Items. Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations. Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours. Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui. Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations. Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies. Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts. Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages. Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location. Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400. Experience Fitness Director August 2015 to Current Company Name － City , State Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs. Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company. First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800. Manager / Safety Advisor January 2012 to January 2016 Company Name － City , State Entrusted with keys and security codes for opening and closing store. Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process. Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification. Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention. Aviation Warfare Systems Operator November 2004 to August 2010 783 Hrs Flight Time as Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic / Non Acoustic. Airborne Radar Operator / Sensor Operator Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation. Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation. Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma : General Education , 2004 Camden County High School － City , State General Education Willing to relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008

MECHANICAL DESIGNER Professional Profile ​ Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.  An articulate presenter with the ability to communicate technical information in a clear and concise manner. ​ Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.  A strong conceptual thinker with the ability to align teams to achieve strategic business objectives. ​ Technically-savvy design engineer experienced in the research, development, design and manufacturing of various product types . Qualifications including certifications in Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks and comprehensive knowledge of Lean Manufacturing principles. Graduate with an  Associates Of Applied Science Degree in Computer Aided Drafting & Design  seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency. Qualifications Rapid prototyping 3D modeling (Autodesk Inventor/Solidworks) Microsoft office proficient  Team player Self-motivated Communication skills Creative thinking Experience Mechanical Designer 10/2011 to 01/2017 Company Name City , State Design Ammonia Processing Control Units using Autodesk Inventor. Create working drawings for the shop floor. Check and update/advise changes to the P&ID as needed. Consult project managers on design changes.  Solve problems on shop floor. 5+ experience in CAD modeling. Assisted with design of engineering projects, including products, parts and components. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. Consulted with development engineers on new products technologies. Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality. Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules. Managed continuous improvement projects in alignment with category strategies. AutoCAD Drafter and Lathe Operator 06/2010 to 10/2010 Company Name City , State Reverse engineered parts to create fabrication drawings. Kept drawings current and up to date. Manufactured parts on companies lathe.  Polish parts to insure they are free from Blemishes. Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. NC Programmer/Administrative Assistant 07/2000 to 04/2010 Company Name City , State Programmed parts using CNC software. Opened work orders for shop floor. Printed drawings for associated work orders. Performed price quotes for outside work Ran CNC machines when needed. Laser Operator 07/1998 to 07/2000 Company Name City , State Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser . Maintenance upkeep on the machines in execellent working condition. Shear Operator 03/1998 to 07/1998 Company Name City , State Cut sheet metal blanks to size according to job requirements. Polisher 05/1997 to 03/1998 Company Name City , State Deburred all parts of sharp edges. Parts Sales/Commercial Sales Account Manager 02/1987 to 02/1997 Company Name City , State Opened and closed the store for business. Maintained the store safe. Kept stores parts inventory up to date and accurate. Stores commercial sales manager. Education Associates of Applied Science : Computer Drafting and Design September 2011 ITT Technical Institute City , State Computer Drafting and Design 3.88 Certificates : Trumpf Operator Course February 25, 2000 Trumpf Inc City , State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000 Aviation Maintenance in Airframe and Power Plant where I : Power Plant Delgado Community College City , State 2.83 3.17 Power Plant Certificates : SolidWorks City , State Advanced Custom Training Certification (MLC CAD SYSTEMS)  ​ Certificate : Productivity Enhancement City , State Lotus Notes Productivity Enhancement Copies of Certificates available upon request Skills Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping,  SolidWorks, Technical Management, User Training, 

INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 to Current Information Technology Auditor Company Name － City , State Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas. Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance. Perform IT project pre and post audit assessments. Participate in external cyber related audits and assessments. Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors. Consult on IT matters within non-IT focused audits and reviews performed internal audit. Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments. Assists and provides support to others auditing the Association as needed. Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks. Coordinates work of internal auditors when assigned to assist with special/complex audits. Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations. 04/2015 to 10/2016 PeopleSoft Security Administrator III Company Name － City , State Work closely with the internal and external audit department to provide reports and documentation for compliance. Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports. Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications. Provision user security for PeopleSoft Financials. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Create new business process flows and functional designs for Enterprise Learning Management requirements. Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions. Determine the risks associated with the access and highlight any risks to management. Obtain report approval from business units and data owners of financial systems for review and user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline and close the gaps of the employee onboarding and termination process. Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials. Create, analyze and monitor access including creation, deletion and modification of access. Coordinate and manage application release processes with various teams. Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams. 07/2014 to 04/2015 Sr. Application Systems Analyst Company Name － City , State Worked with business owner to gather and document business requirements and business processes. Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exist for all functional areas. Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade. Worked with third party vendors to implement solution. Created and maintained documentation of application support and technical environments. Performed data cleanup and validation of security roles and permission lists. Performed user security role recertification to ensure SOX and Data Privacy assessments. Prepared applications for Identity Access Management. Identified and resolved application issues effectively and in a timely manner. Provided advanced technical application support and troubleshooting. Performed service request changes and assigned work accurately and efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 to 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger. Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network. Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production. Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices. Performed business processes creation, analysis, and re-engineering. Provided specialized training on application functionality. Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders. Supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM. On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network. PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security. Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems. Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules. Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM. Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually. Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports. Created and maintained security admission procedures for each application. Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring. Developed and distributed quarterly security audit reports for the business owners' review and signoff. Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users. Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning. Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed. Contributed ideas for building efficiency within the department and business units. 04/2007 to 10/2007 Manager Company Name － City , State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues. Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool. Created a Change Management strategy and established reinforcement mechanisms and celebration of success. Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth. Applied a structured ITIL major incident management and change management approach and methodology. Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns. Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks. Conducted readiness assessments, evaluated results and presented findings. Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Supported the execution of plans by employee-facing managers, business leaders, and stakeholders. Conducted active and visible coaching to change sponsors' executive leaders. Created and managed systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and worked to develop and implement corrective actions. 03/2006 to 04/2007 Lead Client Security Analyst Company Name － City , State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production. Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution. Met with business team to determine requirements and define new process flows for new teams. Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance. Developed and enforced policy regarding mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business needs. Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits. Developed and maintained documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings to address various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security. Implemented modifications to request processes. Participated in functional testing. Implemented and tested changes to online request processes. 05/2002 to 03/2006 Sr. Technical Analyst Company Name － City , State Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications. Performed parallel testing and functional testing during PeopleSoft upgrades. Administered PeopleSoft security to create, modify, and delete the security of users. Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction. Provided third level end user support. Worked with network and application support team to resolve technical issues. Created and maintained support roles and permissions lists based on functional specifications and security requirement requests. Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable. Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications. Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives. Established and maintained cooperative working relationships and an effective system of communication within the organization. Developed training and technical documentation and performed end user training. Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues. Participated in weekly production support meetings with IT. Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users. 02/2000 to 09/2001 Systems Infrastructure Analyst Company Name － City , State 10/1999 to 02/2000 Technology Service Consultant Company Name － City , State Education and Training B.B.A : Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification - 1085531 *Legacy MCSE, CCNA, and Novell certified *Delta Sigma Pi Business Fraternity *Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles

APPAREL ZONE SUPERVISOR Summary Expert retail sales professional offering 4+ years experience in multiple retail settings. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong communication skills. Highlights Cash handling accuracy Inventory control procedures Excellent multi-tasker Strong communication skills Employee scheduling Loss prevention Organized Detail-oriented Flexible schedule Experience Apparel Zone Supervisor December 2016 to Current Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Key holder/zone supervisor responsible for monitoring floor, manager approvals, money handling responsibilities, 2nd and 3rd checks on E4473 documents, responsible for all area not just my own including camping, firearms, footwear, fishing, archery. Closing duties/opening duties, setting AD and checking for accuracy, assisting customers in all areas, web ordering, properly processing truck deliveries, actively learning about products. Operating cash register with 100% accuracy. Maintaining cleanliness of entire store. Consumer Electronics Sales Lead, Merchandising Supervisor December 2014 to December 2016 Company Name － City , State Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases. Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Shared best practices for sales and customer service with other team members to help improve the stores efficiency.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Followed merchandising guidelines to present visually appealing displays.Maintained established merchandising standards, including window, sales floor and promotionaldisplays.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Strategically scheduled team members to maintain optimal staffing levels at all times.Actively pursued personal learning and development opportunities.Communicated clear expectations and goals to each team member. Manager January 2014 to December 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 11 months. Maintained established merchandising standards, including window, sales floor and promotional displays. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing.Actively pursued personal learning and development opportunities.Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Sales Consultant December 2013 to January 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently when not serving customers, including cleaning and dusting displays.Worked with the management team to implement the proper division of responsibilities.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses. Education High School Diploma : 2009 Penn Foster － City , State Graduated with 3.6 GPA Skills setting AD with 100% accuracy, cash register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills

EXECUTIVE CHEF Professional Summary I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards. Skills Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Work History Executive Chef , 01/2013 to Current Company Name – City , State Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Verified proper portion sizes and consistently attained high food quality standards. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Achieved and exceeded performance, budget and team goals. Regularly interacted with guests to obtain feedback on product quality and service levels. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. chef de cuisine , 01/2012 to 01/2013 Company Name – City , State HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/ control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000. chef de cuuisine , 01/2010 to 01/2012 Company Name – City , State CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year. Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving). Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen. Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets. Working closely with purveyors to ensure best possible prices to keep an accurate food cost. Developed better techniques and recipes for the Banquet department to produce superior food and improve service times. Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service. Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers. Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. BANQUET CHEF/SPECIAL EVENTS LEADER , 01/2006 to 01/2008 Company Name – City , State Learned the trade of saucier. Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event. Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products. EXECUTIVE CHEF , Company Name – City , State Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews. executive sous chef , Company Name – City , State EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures. Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department. All sauces, stocks, soups were prepared by myself daily. Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus. 400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ). Education Graduate : Passaic Valley High School - City , State Graduate : Institute Culinary of Education - City , State Serve Safe Certified NYFC/ DOH Certified : Skills concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks

INSTRUCTIONAL COACH Summary I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom. Experience 11/2011 to 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis. 08/1997 to 12/2009 Company Name 01/2015 to 01/2012 Curriculum Specialist, English Language Arts Company Name Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis. 08/1981 to 06/1997 Classroom Teacher Company Name － City Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor of Science : Anthropology University of California － City Anthropology Action Learning Systems, "Direct Interactive Instruction" Action Learning Systems, "Building Background for ELA/Math Common Core State Standards" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, "The Structure of the English Language" CA Reading by Nine Conference, Los Angeles, "CA Reading/Language Arts Framework: A Teacher's Guide" Standards and Assessment Conference, Asilomar, "A Multi-Level Staff Development Model" Sacramento City Unified School District, "Reading Strategies for the Intermediate Grades" Davis USD, "Using Literature Circles in the Classroom" and "A Learning Journey: Organizing for the Possibilities" California Student Teachers Association, CSUS, "Using Short Stories in the Classroom" California Reading and Literature Project Academy, CSUS, "Connecting Art and Literature" and "WalkingInto Literature: Prediction Activities" CA Association of Independent Schools, "Creative Report Writing" and "Comprehension Strategies from the CA Literature Project" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops

CONSTRUCTION WORKER Objective WEB DEVELOPER   Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones. Highlights Excellent problem solving skills Fast learner Experience working as part of a team environment Proficient in HTML, CSS, and JavaScript Ability to see how the smaller parts fit into the bigger picture Dependable Detail oriented Strong knowledge of multiple programming and scripting languages Skills Web Development   HTML XHTML CSS XML Scripting Languages   JavaScript ASP.NET ActionScript 3.0 PHP Programming Languages   Visual Basic C# Java Applications   Adobe Flash Adobe Photoshop Adobe Dreamweaver Microsoft Word Microsoft Powerpoint Microsoft Excel Microsfot Visual Studio Eclipse Relevant Experience While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include: Developed a fully functional database driven e-commerce website with PHP/MySQL Developed websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations Developed an e-commerce site using a popular e-commerce platform Created business applications in VB.NET, C#, Java, and ActionScript Created a Black Jack game using Flash and ActionScript Work Experience 08/2006 to Current Construction Worker Company Name － City , State Calculated needed materials and estimated time to complete tasks Reviewed plans and requirements and translated those into goals Measured, fabricated, and installed various building materials Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process 05/2004 to 06/2006 Property Maintenance Technician Company Name － City , State Performed structural repairs and upgrades at multiple rental properties Ensured that the interior, exterior, and landscape of properties were clean and visually appealing Resolved tenant complaints in a timely manner 01/2000 to 03/2004 Painter Company Name － City , State Prepared surfaces to receive coatings in accordance to specifications Applied the appropriate primer coatings for substrate and finish Applied finish coatings in accordance with manufacturer and customer specifications Education and Training 2013 Bachelor of Science : IT - Web Multimedia and Animation Kaplan University － City , State , USA 3.43 GPA Member of National Society of Collegiate Scholars Coursework in : Foundations of Programming using Visual Basic Intermediate Visual Basic Programming Advanced Visual Basic Programming Foundations of Programming using C# Intermediate C# Programming Advanced C# Programming Foundations of Programming using Java Intermediate Java Programming Advanced Java Programming Enhancing Websites with PHP Interactive Scripting for Web Pages (JavaScript) Multimedia Scripting (ActionScript 3.0) Website Development Fundamentals of Web Graphics Data Structures and Algorithms Systems Analysis and Design Networking Concepts Project Management I

FINANCE MANAGER Summary Detailed oriented Finance Manager who is adapt at meeting dealership and customer expectations. A proven top producer track record of at least 15 years in the automotive and F&I department. Consistently exceed monthly goals by dealership. Top producer in all past dealership employment, while maintaining CSI scores above company standards. Excel at accurately and timely funding of both paper contracts and Econtracting. Well trained in menu selling of vehicle service contracts, maintenance, and aftermarket products. Compliant Skilled at tracking customer balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking finance options.  Looking forward to harnessing all existing skills and aligning it with a company that has long term success and upward mobility. Highlights Solid knowledge of financing procedures and credit options within the auto industry Ability to offer a variety of financing options to customers Adapt at effectively supervising smaller and larger staffs Ability to establish and maintain an updated customer database Proficient at working well independently and in a team environment Extensive internal and external communication and organizational skills Accomplishments Top Finance manager of the year for the past 2 years. 2002 salesman of the year 2003 Closer of the year, was presented with a Rolex watch Top producer from salesman to sales manager (can provide numbers for your review) Averaging $2,000 gross profit per unit sold Hit all mandatory penetrations every month. Experience Finance Manager , 08/2012 to Current Company Name － City , State Develop loan packages for lenders and maintain accuracy in all paperwork Analyze credit reports, verify customer employment, financial data and fiscal statements Offer vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products, extended warranties, complete explanation of manufacturer and dealership service procedures and policies Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs Maintain profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Submit paperwork to and obtain approval from finance sources on all finance deals Work with Sales Manager to secure a reasonable profit from every sale Check all paperwork for correct title, lien information, taxes, etc. Establish and meet monthly objectives Verify insurance with customers agents, obtain deposits, verify trade payoffs Negotiate with financial institutions to get deals financed and funded Prepare and submit DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Handle cash, checks and credit card payments for in house financing as well as daily transactions Understand and comply with federal, state and local regulations that affect new and used-vehicle and finance departments preformed administrative functions such as handling phones, filing, faxing copying and data entry Prepare contracts and Warranty forms Facilitated DMV Paperwork Products sold included alarms, lojack, warranties, maintenance Contracts, fuel savers etc. Familiar with loan structures, rates, and bank programs. FINANCE DIRECTOR/SALES MANAGER , 09/2006 to 07/2012 Company Name － City , State Top nationwide numbers on both the sales desk and in finance. Established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores Oversaw dealership's customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders Generated monthly, quarterly, and year end reports Ensured that all dealership processes and procedures were followed Analyzed credit reports, verify customer employment, financial data and fiscal statements Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies Maintained profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating Established and maintained good working relationships with several finance sources, factory and otherwise Submitted paperwork to and obtain approval from finance sources on all finance deals Checked all paperwork for correct title, lien information, taxes, etc. Established and met monthly objectives Verified insurance with customers agents, obtained deposits, verified trade payoffs Negotiated with financial institutions to get deals financed and funded Prepared and submitted DMV documentation Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds Understood and complied with federal, state and local regulations that affect new and used-vehicle and finance departments Familiar with loan structures, rates, and bank programs. Managed finance department  Responsible for dealership being contractually and legally compliant Worked directly with the Manufacturer to insure compliance training was implemented Compliance with all DMV contract law Implementing and training finance staff while maintaining an incredible profit center for the dealership. Sales Manager , 05/2001 to 09/2006 Company Name － City , State High volume dealership selling 250-300 cars a month. Managed a team of 6-8 salesman, motivated, trained, and set goals. Forecasted goals and objectives for the department and strived to meet them Established recommended sales and profit objectives Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals Stayed abreast of incoming inventory, features, accessories, etc., and how they benefit customer Attended managers meetings and training as requested Reviewed and analyzed actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Knowledge of all federal, state and local laws which govern retail auto sales Interacted with all departments to realize customer satisfaction goals Recruited, hired,managed, and monitored the performance of all vehicle sales employees Supervised the efforts of a salesperson to enhance the image and customer satisfaction ratings of the dealership Monitored and analyzed salespeople's performances Assisted salespeople closing deals Communicated with salespeople to ensure that dealership policies and procedures a were understood and followed Maintained a timely owner follow-up system Owner/CEO , 07/1995 to 05/2001 Company Name － City , State Founded and successfully developed a mid-level nutritional internet business Marketing and Advertising Performed accounting functions; accounts payable, accounts receivable, invoicing, monthly account reconciliation, and bank deposits Web-Site Development Handled all bill collections and credit inquiries Arranged and conducted staff meetings Managed all employees and staff Domestic & International Shipping/Packaging Responsible for maintenance of equipment and company vehicles. Skills Career minded personality with expertise in sales and management.  Strong communication and customer service skills. Experience in creating a positive sale environment.  Finance Director experience, strong attention to detail and follow up skills.  Administrative duties, preparing contracts, account reconciliation, accounts payable/receivable, credit, e-commerce, invoicing, marketing, windows applications, organizational skills, public relations, web-site development, web marketing. Education Business/Marketing Business/Marketing Business Administration , 1985 Coeur d'Alene High School Business/Marketing Business/Marketing Business Administration Business Administration Business/Accounting , 1987 North Idaho College                 Business Administration Business/Accounting Business/Accounting Trend Business College Business/Accounting Graduated with Honors

ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task Calm under pressure Decisive Curriculum development Organizational development knowledge Member of Portland Helping Hands and Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award Founded and led a comprehensive after school enrichment program at Rota Elementary School: "The Reading Bridge Project" University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District Experience Administration Office Assistant 06/2010 to 08/2010 Company Name City , State (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant and Public Safety Trainee 07/2011 to 08/2011 Company Name City , State Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition and Agriculture Internship Trainee 07/2012 to 08/2012 Company Name City , State (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students COOP Program Trainee 02/2013 to 09/2013 Company Name City , State Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year. Student Activities Office Assistant 08/2013 to 12/2014 Company Name City , State Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities Education High School Diploma : General 2013 Rota High School City , State Bachelor of Arts : Elementary Education 2017 University of Portland City , State University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands and Family Homeless Shelter Skills Public Speaking, Student Involvement, and Organizational

ASSISTANT TEACHER Summary Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum. Skills Positive reinforcement methods Professional babysitter and nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler and preschool curriculum expert Skilled in working with special needs children Reliable and punctual Friendly Cheerful and energetic Behavior management techniques Playful Engaging Active listening Arts, crafts and games Calm under pressure Self-motivated Certifications First Aid, CPR, and CPI Certified. Experience 04/2016 to Current Company Name － City , State Promoted good behavior by using the positive reinforcement method. Taught basic education principles while complying with IEP and ARD goals. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Administered medication and minor first aid to sick and injured students. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. 09/2015 to 04/2016 Assistant Teacher Company Name － City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Administered medication and minor first aid to sick and injured students. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. 09/2016 to 09/2017 In Home Nanny Company Name － City , State Organized activities that developed child's physical, emotional and social growth. Redirected child to encourage safe, positive behaviors. Physically and verbally interacted with child throughout the day. Made nutritious snacks and meals for child. Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness. Taught child personal care behaviors, including toilet training and feeding. Education and Training 2013 High School Diploma Crossroads College － City , State Skills Being able to work as a a team to help de-escalate situations.

CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.

SR. PROJECT MANAGER Profile Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals Core Qualifications Web content management Business case development Leading execution and delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal and External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 to Current Company Name City , State Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs). Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects. Manage all internal and external communications to project team members on project scope. Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors. Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks. Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders. Maintain SharePoint and Wiki sites with detailed project documentation. Healthcare Training NCO 05/2010 to Current Company Name City , State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines. Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines. NREMT-B certified # E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City , State Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area. Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items. Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders. Project Manager III 10/2011 to 04/2012 Company Name City , State Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group). Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent. Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East. Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team. IT Project Manager 05/2000 to 12/2009 Company Name City , State Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation. Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays. Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing. Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services. Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery. Education Master of Business Administration 2017 WALDEN UNIVERSITY City , State Project Management Certificate Course 2011 Clayton State University City , State Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25,

DIRECTOR OF DEVELOPMENT Professional Summary Real Estate / Development / Construction Executive Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration. Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation - Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review - Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Skills Work History 05/1999 to Current Director of Development Company Name – City , State Management of multiple projects in Georgia and Florida ranging to 3/4 million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Assisted the operations group with warranty service repairs. 06/1996 to 05/1999 Construction Manager Company Name – City , State Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. 12/1992 to 06/1996 Construction Manager Company Name – City , State Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States. Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Coordinate with marketing, merchandising and turnover to operations. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Oversaw the entire building turnover process, while enhancing communication between all construction management. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. 02/1989 to 12/1992 Construction Superintendent Company Name – City , State Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million. Design Craft Properties. 02/1986 to 02/1989 Owner Developer Company Name – City , State Full responsibilities of operating a single family home building company. Successfully completed the development of two multi-unit subdivisions and over 100 single family homes. 06/1983 to 02/1986 Construction Superintendent Company Name – City , State Managed construction and turnover of single family custom homes. Managed construction of commercial office facilities. 10/1980 to 06/1983 Carpenter / Foreman Company Name – City , State Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina. 08/1975 to 10/1980 Draftsman / Field Service Supervisor Company Name – City , State Design and drafting of air structures and dome roofs. Field service to owners in the assembly and erection of air structures and dome roofs. Education 5 1975 BS : Building Construction Design and Technology Eastern Kentucky University - City , State Building Construction Design and Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations Management, progress, Reporting, retail, seminars

TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.

EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience with catering and events General knowledge of computer software High level of aesthetic and culinary execution Honest, trustworthy and punctual Knowledge of assigned diets Knowledge of inventory practices Management and leadership experience Strong client-interaction skills Strong time management skills Works well as a part of a team Energetic, friendly and enthusiastic Accomplishments Developed popular daily specials with locally sourced ingredients. Instructed chefs in the preparation, cooking, garnishing and presentation of food. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events. Featured in Plate Magazine Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series Taught Cooking Matters Classes Experience 09/2007 to 02/2015 Executive Chef Company Name － City , State 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering. Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen. Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs. Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines. Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget. Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures. Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering. Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards. Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests. Meets and exceeds the expectations of the customer's perceived value. Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations. 06/2006 to 01/2008 Line Chef Company Name － City , State Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch. 07/2005 to 10/2006 Line Cook Company Name － City , State Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen. 10/2004 to 04/2005 Line Cook Company Name － City , State Prepped food for line. Cooked appetizers, soups, sandwiches, and all fried foods. Detail cleaned the kitchen. Developed strong communication skills by working in a high pace kitchen environment. Education 2004 Associate of Arts : Culinary Arts Southern Maine Community College － City , State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England

SOCIAL ENGAGE SALES Summary My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings to brand and performance advertisers as well the regional/local agencies. This is involve going to market with social advertising options across Facebook, Twitter and other social partnerships that Komli brings to market. It also involves demonstrating the use of Komli's technology offerings across social and how they benefit customers in the long run. I am not only be directly responsible for the team's targets, growth, retention etc. but would also be involved in delivering platform demonstrations to agencies and clients, signing long-term tech and advertising contracts, organizing and executing trainings and orientation for clients. Key success metrics are hitting the quarterly target, retaining existing clients, ensuring personal and professional growth of their direct teams, regional reporting and management Highlights Skills: Presenting and speaking  Educating and training  Platform and operational expertise Sales and marketing Social Media understanding Setting and achieving targets Pipeline and sales planning Account management and support Leadership Mentoring Team-work Business planning Sales Relationship building Management Communication Proactive approach Problem solving Experience Social Engage Sales 01/2015 to Current Company Name City , State The Technical Account Manager directly manages a portfolio of clients that are using the social media ads management platform.  The key metric for success is the amount of media spend in the system and other softer metrics like number of features used and success on the KPI's the client is trying to achieve from the platform.  The Account Manager will play an integral role in recommending and implementing strategies for meeting client goals. This individual will drive renewals and retention. This position is responsible for customer on-boarding, implementation, account growth, technical support and account success.      Key Responsibilities:Conduct the one month orientation training sessionsProvide the service levels for clients documented on the service level agreements Daily account and customer relationship management and provide technical support for all assigned clients   Assist in product trainings and perform Quarterly Business reviews as needed  Act as a liaison between internal teams to ensure customers' needs are being met   Understand customer usage and provide best practices support to encourage that the platform is being used to the optimum  Reviews client accounts and other reports to determine needs/priorities for clients and engage in regular proactive service management discussions  Enhance client relationships  through  extensive knowledge of  client's marketing goals and through personal and face-to-face interactions  Identify and communicate up-sell opportunity within each account   Deliver satisfied customer relationships that result in references, case studies, and  renewals Get client feedback to advise on the product road map  Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed    Senior Sales Manager 01/2014 to 12/2014 Company Name City , State Vserv.mobi ( Singapore limited)-Follow the process as outlined  by VP (Vikas Gulati). Weekly reports and detailed pipelines to be updated on weekly basis. List of accounts / agencies to be managed . Weekly Review Call-Managing Unilever , OMD and the rest of local account from regional and Thailand perspective-Follow the process outlined by VP and will do weekly pipeline to give clear status on allccounts… Need to make sure that the company revenue on track to hit brand business towards US$200K as outlined AOP numbers . Sales lead 08/2011 to 01/2014 Company Name City 1.Vserv.mobi ( Singapore limited) Follow the process as outlined below by VP. Weekly reports and detailed pipelines to be updated on google docs on weekly basis. List of accounts / agencies to be managed. Weekly Review Call Managing Unilever , OMD and the rest of local account from regional and Thailand perspective Follow the process outlined by VP and will do weekly pipeline to give clear status on all accounts.. Need to make sure that the company revenue on track to hit brand business towards US$ 200K as outlined AOP numbers. Develop and cultivate leads for the sales pipeline Assess potential business deals, negotiate favorable terms, and gain commitment Generate sales leads through personal, professional & external networks Present, negotiate and sell Online Media's products to prospective agency and direct clients, typically pitching to executives, media planners and marketing managers Establish, develop and maintain business and social relationships with current and potential clients Participate in promotional events such as trade shows and seminars Work with other members of the regional team to anticipate and respond to a variety of business needs. Business Development Consultant 01/2011 to 07/2011 Company Name City Identify & qualify new software opportunitiesfor Oracle - Consult with C-level executives to determine their business issues & Engage with Oracle team provide the best engineered solutions. Cooperate with Account Managers & Partners to close projects - Create Account plans to ensure the Target achievemen - Contribute to revenue generation for database license business - Build and maintain effective customer & partner relationships - Promote Oracle technology product through events, webcasts and phone calls - Host events for Oracle Thailand Technology team. Education BBA : Marketing Management 2011 Assumption university City , State , Thailand Marketing Management High School Diploma Assumtion University Bangkok, Bangkok, thailand Matt-Sci, 2006 Hadyai vittayalai school - Hadyai, Songkla, Thailand Skills agency, C, clients, database, Managing, marketing, networks, Oracle, sales, seminars, phone, trade shows

CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying. Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations. Highlights Permit processing Baseline schedules creation Building codes and regulations Blueprint fluency Safe job site set-up Residential and commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 to Current Company Name － City , State Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS. Prepare and plot detailed maps of project sites for the use of planning and presentations. Implementation of CADD drafting standards. Construction Layout Manager Apr 2014 to Jul 2014 Company Name － City , State Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS. Responsible for scheduling of the entire companies layout needs. Responsible for ordering all layout materials and maintaining equipment. Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation. Achievements as Construction Layout Manager: State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000 State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000 Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000. Traveling Construction Superintendent Construction Jan 2014 to Feb 2014 Company Name － City , State Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations. Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests. Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG. Achievements as Construction Superintendent: Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000 Project Manager Apr 2013 to Nov 2013 Company Name － City , State Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion. Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving. Estimated price proposals and change orders for projects using eGordian software. Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects. Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts. Achievements as Project Manager: University of Illinois - Roger Adams Laboratory – Bathroom Remodel - $117,000 University of Illinois - Labor and Employment Relations – Office renovation phase I – $94,000 University of Illinois - Labor and Employment Relations – Office renovation phase II – $107,000 University of Illinois - Memorial Stadium – Replace Entrance Doors on the east side – $275,000 University of Illinois - Personnel Services Building – Office remodel - $193,000 University of Illinois -Foreign Language Building – Window and office repair – $129,000 University of Illinois – Crop Science Storage Building –New 66'x160' pole barn - $225,000 Champaign Park District - Virginia Theater – Remodel of Projection Room - $179,000 Building Inspector Oct 2006 to Apr 2013 Company Name － City , State Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications. Schedule and perform inspections. Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects. Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance. Achievements as Building Inspector : Burger King - $2,200,000 Cold Stone Creamery - $475,000 Savoy 16 - IMAX theater - $10,000,000 Buffalo Wild Wings - $2,550,000 Wal-Mart Remodel - $3,000,000 Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000 Over 430 new single family homes ranging from $190,000 - $1,100,000 Survey Crew Chief Jan 2003 to Oct 2006 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget. Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used. Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey. Achievements as Resident Engineer: Saw Grass Subdivision 446 lot residential development - $8,900,000 Ashland Park Subdivision 540 lot residential development - $10,800,000 Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000 Engineering Technician Jan 1994 to Jan 2003 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways. Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates. Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans. Achievements as Resident Engineer: University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000 City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000 City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000 Village of Westville - MFT Oil & Chip - $279,000 Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000 IDOT Westville RT 1 – Water main Construction - $2,200,000 Education Bachelor's Degree , Construction Management 2017 Everglades University － City , State current enrollment Certificate , Surveying 2006 Southern Illinois University － City , State Certificate of Completion (21 credit hours) in Land Surveying Associate of Arts , Construction Technology 1992 Parkland College － City , State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years)

CONSULTANT Profile Skilled professional with 15 years of experience in electrical and quality engineering for numerous engineering and quality control processes. Expertise in creating detailed test plans and test cases for optimal quality control. Solid background in various testing methodologies for both client-facing and non-client-facing procedures and products. Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices to develop templates and documentation to improve forensic investigation for manufacturing and product field failures.   Ensured proper documentation of phase deliverables in Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations

ASSISTANT BANKING CENTER MANAGER I Summary Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR. Limited knowledge of performing DNI analysis. Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging. Knowledge in Local Area Networks as well as Wide Area Networks. Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases. Experienced in analytic research and development techniques along with management of analysis databases, and products. Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills. Bloomberg certified as of 2014. Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills. Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage. Highlights RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX Experience Company Name City , State Assistant Banking Center Manager I 03/2016 to Current Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products. Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines. Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution. Analyzed inspections, or investigations to identify problem area's within retail financial programs. Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages. Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar. Member and Provider Services. Company Name City , State Member and Provider Services 10/2015 to 03/2016 Certified in the 8 step Ulysses Service Mentor program. Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint. Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs. Knowledge of MDCH, NCQA, and MTM/NMIS. Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace. Company Name City , State Box Office Associate 01/2014 to 07/2015 Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales. Ability to multi-task and provide top level salesmanship. Directly handled customer complaints and provided problem-solving for a sufficient solution. Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills. Company Name City , State Head Sales Associate 05/2013 to 12/2015 Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership. Increased sales over 10% from 2013 to 2015. Understanding of general hospital/health care practices and regulations; OSHA. Skilled with all Microsoft Office Programs. Experienced in medical field sales pitches and marketing strategies. Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages. Company Name City , State SIGINT Analyst 06/2009 to 03/2010 Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats. Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic. Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting. Gained working knowledge of reporting to Captains and above. Squad leader of 14 entry level soldiers. Developed and improved IIR's and PIR's for analysis and collection capabilities. Due to injury, was unable to complete the given contract length. Company Name City , State Aquatics Associate 10/2007 to 04/2009 YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. Increased North Oakland Waves Swim Team membership by 47%. Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training.            Education Bachelor of Science 2008 Oakland University , City , State Basic Training, Fort Leonard Wood, MO (2009) Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010 2016 Cochise College , State Masters of Business Administration 2016 Oakland University Network Plus Certification ( 2016 Expected) Security Plus Certification 2016 Certifications YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. *Increased North Oakland Waves Swim Team membership by 47%. *Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training. Primary Databases and Software Used Skills accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision

HEALTHCARE PROVIDER Professional Summary Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business industry. A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business. Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Education MBA : Health Informatics and Analytics , Expected in 02/2022 University of Arizona Global Campus - City Certificate of Completion in Radiologic Technology : Radiography , 11/2016 Loma Linda University - City Bachelor of Science : Radiologic Technology , 04/2011 University of Perpetual Help-System DALTA - City Certifications Certificate of completion in Radiation Technology Certificate in TEFL and TESOL (120 hours) Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

FINANCE PROJECT COORDINATOR Summary Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Strength in regulatory reporting Self-directed Adobe software proficiency Effective time management Strong organizational skills Superior research skills Flexible team player Advanced computer proficiency (PC) Accomplishments Process Improvement   Oversaw implementation of cash applications system which resulted in more cost-effective service. Increased office organization with the implementation of an improved cash management and accounting system. Research   Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership. Maintain status reports to provide management with updated information for client projects and contracted accounts. Training   Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Company Name July 2012 to Current Finance Project Coordinator City , State Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Company Name February 2012 to June 2012 MD Verification Division-Temp Contract Position City , State Verification of medical prescriptions for accuracy with medical offices and pharmacists. Use of telephone etiquette, data entry, and daily goal-oriented objectives. Company Name January 2011 to February 2012 Compound Pharmacy Technician City , State Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients. Company Name March 2006 to June 2009 Quality Control Specialist -Compliance Coordinator City , State Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly) Helped to transition company from paper to electronic storage by scanning and logging hard copies to file. Data entry of new and set to close file submissions. Held quarterly update meetings on company policy & procedures. Trained newly hired processors on databases and procedures. Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act. Education Liberty University 2014 Bachelor of Science : Business Administration City , State , US Minor in Biblical Studies Deans List Academic Achievement Award (2013) Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies. Skills Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook] MS Office Cloud experience [Drive, Office 360] Reporting - (excel based) forecasting, trending, administration. Excellent in interpersonal, verbal and written communication skills. Work with outside vendors and peers to complete projects in alignment with company financial goals. Manage daily activities and workload of AR financial department for company Controller. Ability to conduct monthly and quarterly meetings to discuss department goals and objectives. Strong Organizational skills, juggling multiple tasks and handling stressful situations. Extremely resourceful; there's always a solution to a given situation. Desktop Publishing Software: Photoshop, Wordpress, HTML (<>

INTERIOR DESIGNER Summary Talented Designer and Retail Merchandiser skilled at using product placement and creating uniquely inspiring displays. Collaborates with company headquarters and sales managers to create product display solutions that boost sales revenue. Highlights Store layout design Interactive displays Common store planning AutoCad Store communication Store maintenance Graphic displays Working remotely Accomplishments Selected for national brand building campaign, responsible for planning, implementing, and producing makeover videos and marketing content. Experience Interior Designer 08/2013 to Current Company Name City , State Interior Design Specialist at IKEA Sunrise store. Supported growth and development as leader of local market research project. Designed unique and centrally planned displays. Created inspiring homes and rooms that showcase products in function and boost sales. Worked with vitality to motivate people to visit the store more frequently Worked to promote IKEA as leaders of life at home Remodeled employee resource center to promote a better everyday life at work. National Marketing Campaign IKEA Home Tour 12/2013 to 12/2014 Company Name City , State Interior designer, host, video producer, and video editor for IKEA Home Tour marketing campaign. Pioneered unique marketing project in various markets in the US. Supporting a crew with various skills with little direct supervision. Planning and implementing in-home makeover projects. Distributing marketing content for social media. Creating brand specific communication. Speaker and promoter for live and on air marketing events. Contributed to a positive ROI for the project. Visual Merchandiser 01/2011 to 08/2013 Company Name City , State Planned, implemented, and maintained store layouts to support commercial priorities. Adapted and implemented centrally planned display areas throughout the commercial calendar. Strategically merchandised product displays to maximize sales. Created inspirational and clear brand communication within the store showroom and shopping areas. Adapted plans on the fly to account to architectural discrepancies. Distinguished as a key contributor on assignment to Orlando store marketplace remodel. Freelance Designer 07/2007 to 01/2011 Company Name City , State Residential interior design . Specialized in layouts and finishes. Maximized design for small space living. Organized and coordinated contractors and installers. Fine art consultation. Interior Designer Sales 07/2008 to 07/2009 Company Name City , State Interior Designer and Sales Specialist for custom modern and contemporary furniture store. Selected high-end furnishings and finishes for residential and commercial interior design projects. Developed business relationships with local real estate developers. Coordinated remodeling projects between clients contractors. Implemented in-store sales space for Kartell. Education Bachelor's Degree : Bachelor of Fine Arts, Design 2007 University of Central Florida City , State , United States Winner of juried art show hosted by the New America Foundation. Associate of Arts : Graphic Design 2004 Broward College City , State Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Adobe Creative Suite AutoCAD Planograms

TEACHER Summary Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge of Internet First Aid and CPR Certified Excellent classroom management Accomplishments Counseling   Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Plan Development   Monitored and facilitated weekly meeting of Student Council Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities. Developed a student-based constitution, and ensured its implementation. Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events. Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium. In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community. Organized and supervised Student Talent Showcase. Organized and supervised senior trip, prom, and graduation. Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome. Coordinated a “Pay it Forward Campaign” in our school. Community Service   Served as Environmental action team leader Won two National Events and came in second in another event. Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school. Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag Sponsered a graffiti clean up in Coney Island. Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services. Experience Teacher , 09/2009 to Current Company Name － City , State Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, and exams. Facilitated labs and activities. Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental. Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State Coordinated practices, taught basic and advanced skills Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games. School Safety Officer , 01/1996 to 10/1998 Company Name － City , State Provided safe and secure learning environment in various high schools, became a qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility. Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists. Worked closely with the youth to implement Boy's Town's Behavior Modification program. Education Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States Curriculum & Instruction Environmental Education Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA Secondary Education Teacher Earth Science 7 - 12 Global Learning and Observations to Benefit the Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy of Sciences United Federation of Teachers

DIRECTOR OF BUSINESS DEVELOPMENT Summary Looking for the greatest opportunity to use my years of experience in business development and client relationship buiding to work  for a reputed company that I can help grow and prosper! Skills Business Development, Client Relationship Builder, Alternative Transportation Specialist Client Account Management, Contract Negotiations, Customer Driven Experience 05/2009 to Current Director of Business Development Company Name － City , State Responsible for developing new business opportunities for corporate,municiple and university markets over $43 million in annual revenues. Created over 25 new commuter programs from the ground up for fortune 500 companies in the Bay Area. Created new revenue streams through new municiple and  University accounts including the City of Los Angeles, University of California, Berkeley and San Francisco State University - over $10 million annually. Accountable for marketing and prospecting through cold calls and networking. Responsible for face to face meetings and presentations with prospective clients. Manage the follow up process including sending follow up marketing materials, phone calls, emails and dialogue on a consistent basis until the relationship is recognized. Obtained new multi-million dollar account within first four months of employment. Develop and prepare proposals for major private and municipal transportation projects through cold calls and requests for proposals. Executive management of all corporate accounts which include many high profile, Silicon Valley Fortune 500 companies. Networking and business development through many associations including ACT, BOMA San Francisco, BOMA Silicon Valley, APTA, CalACT, GBTA and various Bay Area organizations. 02/2006 to 05/2009 Bay Area General Manager Company Name － City , State Executive management of the Bay Area market; responsibilities include marketing and business development, operations and accounting related functions. Management oversight of approximately 80 locations throughout the Bay Area encompassing San Francisco, Oakland-East Bay, San Jose and Marin County; over $65 Million dollars in gross parking revenues annually. Locations included management fee / incentive fee locations; company lease locations and reverse lease (at risk management fee) locations. Successful business transactions of 35 new locations in the Bay Area region, with additional net profits of over $750K annually. Achieved successful expansion of the municipal market with contract awards with AC Transit, and BART (Bay Area Rapid Transit); additional contract awards and new business achieved as a result. Achieved additional regional expansion and market margin with successful award of the City of San Jose contract; opening new market opportunities for the region. Successful contract renewal of over 15 existing contracts in Bay Area, increasing profits 5% over existing net profit projections of same store sale performance. Oversight of Bay Area team of 35 management professionals and accounting/ clerical staff; oversight of employee base of over 200 parking professionals in both union and non union environments. Responsible for annual budget preparation and performance for the Bay Area Region including same store sale performance, new business development and General and Administrative projections. Achieved positive financial results on the successful integration of Bay Area operations, reducing overhead through technology and best practices for improvement of over $300,000 in Bay Area net profit. Responsible for monthly financial analysis and performance of Bay Area locations; implemented immediate changes and proactive measures to adhere to expectations to maintain budgeted targets. Corporate Liaison for Union Contracts in Bay Area: Accomplishments included the successful negotiation of San Francisco Teamsters Local 665 contract resulting in payroll and overhead freezes to aid in maintaining current profit margins during uncertain real estate conditions. Successful implementation of Bay Area marketing campaigns and ancillary revenue opportunities to increase profits at existing locations. 02/2004 to 02/2006 General Manager Company Name － City , State Executive management oversight for 35 locations including hotel and office properties, hospitals and government agencies; generating over $6 million in annual revenues. Through marketing and networking, obtained 5 new locations as first year General Manager, generating over $70,000 in additional net profit annually. Successful implementation of Corporate policies and procedures at all locations and City office, creating more efficient revenue controls and immediate reduction of liabilities and risk of financial losses. Implementation of employee development projects and awards programs to increase low employee morale and high turnover ratios. 02/2003 to 02/2004 Operations Manager Company Name － City , State Managed a team of 9 Project and Area Managers with operations of over 20 locations including Class A office properties, University of North Texas parking operations, Reunion Arena, and Presbyterian Hospital operations. Developed proformas and proposals for new location opportunities; Assisted General Manager with proposal preparation and presentations. Responsible for budget preparation and analysis of Profit and Loss Statements. Maintained client relationships of high profile companies including Crescent Real Estate Equities, Cousins Properties, Trizec Properties, Trammel Crow, Cushman and Wakefield, Equity Office Properties and Jones Lang LaSalle. Developed Manager's skills in proper company accounting and operating policies. Successful completion of CPS Advanced Management Training Program; promoted to General Manager within two weeks of completion. 06/1999 to 02/2003 Area Manager Company Name － City , State Promoted to Area Manager within one year. Oversaw management team of 25 employees, including managers, accounting personnel and attendants. Responsible for all aspects of operations, including auditing and billing functions, operations, monthly reporting and maintenance projects. Developed positive relationships with "high risk" clients through daily contact and various departments within the area. Implemented tenant and customer amenity programs for all locations to enhance services and value. Assumed additional management oversight of additional properties, including downtown Class A Office Properties, offsite management of billing accounts and garage operations. Improved net operating profit of additional operation by 5% through new technology, policy and procedures. Education and Training Bachelor of Science : Business Administration Marketing / Management East Central University － State Business Administration Marketing / Management Activities and Honors San Francisco BOMA; Association for Commuter Transportation - Northern California Board Member; BOMA Silicon Valley; International Facility Managers Association San Francisco / Silicon Valley / East Bay;  CoreNet - Northern California Skills Client Relations, Business Development, Sales, Proposal Preperation, CRM planning and management, Cold Calling, Networking, Budget Preparation, Contract Negotiations, Executive management, Financial Analysis, Marketing Transportation Route Planning and Analysis

SALES Summary Dedicated security enforcement professional with more than 5 years managing security teams and 20 years protecting professional environments. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights CPR and Child CPR Training Report analysis Investigative procedures Interviews and interrogations Defensive driving training OSHA training AED certified Fire Response Accomplishments Upgraded company surveillance system from 28 to 42 security cameras inclusive motion detector systems. Skills CPR, First Aid, report writing and documentation, leadership. Experience 10/2015 to 11/2015 Sales Company Name - City , State Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Sold first car immediately after training by personal referral. 01/2015 to 09/2015 Sales Company Name - City , State Identify customer needs; match needs to Company products and services, and overcome customer objections and resistance. Meet established performance objectives. 07/2014 to 01/2015 Sales Company Name - City , State Identify and acquire high quality, long-term, “preferred” customers to support growth through Costco Road show program participation. Primary responsibility is to make sales presentations to prospective DSW customers at pre- identified Costco locations. On occasion similar duties may be performed at other retailers. Communicate front-line conditions and customer problems to manager; create and maintain contracts, accounting and service documentation and logs as required by manager. Serve as a Company representative with Costco management to ensure that DS Services of America is represented in a professional manner at all times. Communicate with store management as needed. Ensure in store booth set up is completed according to DS Services of America and Costco standards. 06/2014 to 07/2014 Catering Chef Company Name - City , State Prepared food items such as sandwiches, salads, soups, and beverages 05/2014 to 06/2014 Server Company Name - City , State Served items requested by customers and processed payment. 10/2011 to 05/2014 Loss Prevention Officer Company Name - City , State First responder to medical and fie emergencies. Recommended improvements in security systems and procedures. Supplied internal and external security in a hotel with 410 guest rooms. Reduced general liability claims by 5% through safety audits and training. Conducted site reviews and security audits and made recommendations to management based on findings. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed and implemented training procedures for all newly hired personnel. 06/2008 to 01/2010 Construction Security Supervisor Company Name - City , State Managed staff schedules for all shifts and events to minimize overtime costs. Managed more than 6 security officers for construction of 12 story high-rise building. Developed and implemented training procedures for all newly hired personnel. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. 06/2008 to 06/2009 Security Officer Company Name - City , State Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Recommended improvements in security systems and procedures. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. 04/2006 to 06/2008 Security Officer Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. 01/2006 to 06/2006 Security Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 08/2003 to 01/2006 Loss Prevention Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2003 to 07/2003 Security Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2000 to 02/2003 Room Service Assistant Manager Company Name - City , State Oversaw delivery of food. Quality control. Inventory control. Scheduling. 01/2000 to 01/2003 Owner Company Name - City , State Owner of catering business 01/1999 to 01/2000 Line Cook Company Name - City , State Catering Chef and server for catering and deli. 01/1997 to 01/1999 Line Cook Company Name - City , State Line cook 04/1996 to 09/1996 Line cook Company Name - City , State Line cook Education 1996 Culinary Certificate : Culinary Western Culinary - City , State , USA GPA: Graduated top 10 in Class of 500. Graduated top 10 in Class of 500. Working on Bachelors San Francisco State - City , State , USA A ttended 9/89 to 6/91. Specialized in History and American Foreign Policy. 1989 Associate of Arts : History Skyline College - City , State , USA

OPERATIONS MANAGER Career Overview Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service. Areas of Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training Professional Experience Company Name September 2014 to Current Operations Manager City , State Mentored, coached and trained all new reception team members. Boosted company efficiency through streamlined reporting processes. Created and maintained schedules for 8 departments. Responsible for all payroll processes. Consulted with the IT department and oversaw the launch, training and implementation of new salon software. Responsible for all financial reporting to the accounting department. Directly managed the salon's Operations Coordinator and maintenance team. Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business. Company Name September 2010 to September 2014 Salon Manager City , State Managed team of 18 professionals. Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. Surpassed revenue goals in four consecutive quarters. Increased profits by 20% over previous year for 13/14 fiscal. Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. Provided training, mentoring and guidance for new and existing employees. Consulted and assisted in over seeing operations for other area locations. Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014. Company Name February 2008 to September 2010 Floor Manager City , State Direct liaison between clients and technical staff. Involved in all aspects of customer service to ensure superior service. Created and maintained staff schedules. Assisted in ensuring seamless and highly productive day-to-day goings on. Monitored and tracked daily/yearly/weekly sales in all departments. Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010. Company Name February 2003 to February 2008 Marketing & Public Relations Director/Manager City , State Developed and implemented marketing and business plans, designed press releases and promotional materials. Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. Initiated direct marketing programs from creative concept to production and implementation. Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. Supervised the development and maintenance of the company's Web site. Assisted the owner in managing company operations. Monitored customer service representatives to ensure quality customer service. Provided training and guidance for new employees. Designed and presented training curriculum for personnel. Human Resources coordinator. Company Name August 2001 to February 2013 Administrative Assistant/Receptionist City , State Direct liaison between clients, management and technical staff. Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database. Maintained computerized customer database. Worked well with all levels of management and regularly assisted managers with projects. Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude. Operated cash registers and computer input applications. Acquired excellent communication and interpersonal skills with the public and coworkers. Promoted to Marketing and Public Relations Director/Manager in February 2003. Education and Training The College of Staten Island 2002 Bachelor of Science : Communications City , State , US Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information Accomplishments Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving

SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive  Enterprise platforms Forecasting specialist Knowledge of Product Lifecycle Management (PLM) Hardware and software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group. ​ Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget. Increased core system availability to 99.999 % by developing standards and architectural governance and implementing best practices. Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget. Reduced the incidence of IT issues by 50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes. Operations Management: Managed all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.  I oversaw all  day to day operations of the Information Technology department of Weston Educational Group. Staff Development: At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense   At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks. At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%. I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond. Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. Professional Experience 02/2015 to 11/2016 Senior Director, Information Technology Company Name － City , State Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services. ​ Spearheaded phone system migration to the cloud , resulting in a 99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely. Accountable for  Information Technology  (IT) including overall customer satisfaction. Managed team of  6 IT  professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%. Spearheaded cross-functional initiative to achieve a smooth integration of Missouri College after it was acquired into the Weston Education Group . Strengthened company's business by leading implementation of industry leading SIS for the management of the campuses and CRM for admissions. Negotiated a new contracts with vendors to reduce prices by as much as 28%. Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues. Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected. Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications. Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and  One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure. 07/2009 to 02/2015 Senior Manager, Student Information System Company Name － City , State American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform. ​ ​Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS).  ​ Developed business processes and Service Level Agreements used by the business analysts and support engineers. ​ Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation. ​ Managed the relationships with vendors associated with the student information system. ​ Started with the organization as an IT Manager and led the team to stabilize the environment. ​ Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates. ​ I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter. ​ I advised in the development and relocation of two of the West Coast campuses. 01/2005 to 08/2009 President Company Name － City , State Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house. Accountable for  the entire business  including overall customer satisfaction and profitability. Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor. Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services. Strengthened company's business by leading implementation of all projects. 03/2001 to 12/2004 Director, Client Services Company Name － City , State BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services. ​ Increased revenue by 60% through the creation of the client services department. The department performed implementations and support. Created the Rapid implementation process where we reduced the implementation from months to 4 weeks. Strengthened company's business by initiating and leading the development of the relationship with SAP. Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%. Created and spearheaded the customer satisfaction survey , resulting in a 45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue. Education 2010 Business Administration Walden University － City , State , USA 3.85  GPA Minor in  Leadership Bachelor of Science : Information and Business Systems Technology University of Essex － City , State , UK Member of  the world famous Essex University Afro-Carib  Club Played soccer for the University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student and Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One  Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix  Network Devices and Monitoring Tools Juniper switches, routers and firewalls Netgear switches, routers and firewalls CISCO switches, routers and firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage and backup Cloud Technologies Amazon Web Services Microsoft Azure and O365 Miscellaneous Applications and Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management

EXECUTIVE CHEF Summary Accomplished Chef with seasoned culinary and management experience in fine dining, high volume catering, and executive campus-wide restaurant oversight. Background in providing exceptional territorial leadership while directing restaurants, cafes, and catering operations simultaneously. Significant architect role in profit growth through comprehensive improvements in quality, productivity, efficiency, and customer service by not only upgraded training and inspiring a management team, but by also making the personal initiative to bring the same management inspiration to every member of kitchen and serving staff. Sincere passion and high quality in all results of work produced. Demonstrated expertise in: Purchasing & Inventory Management Food/Beverage & Labor Cost Controls Innovative Menu Development & Planning Budget Administration and Direct Proper Fiduciary Responsibility Quality Assurance Control Special Events Management Customer Service & Guest Relations New Facilities Start-Up Development/Planning/Execution Accomplishments Created new Café menu and managed it's launch menu with new Café operations by a retrained staff resulting in an increase in sales by 60% that consistently grows more than 8 months later to present time. Restructured training processes for new hires and updated training of current employees for a more effective, energetic, and pleasant customer service team that improved customer attendance by 18%.  Experience Executive Chef February 2014 Company Name Coordinated and oversaw all kitchen and Café activities at different locations on campus to ensure successful service to over 180 residents a day. Direct access and responsibility for entire dining services $() budget. Developed menus and kitchen planning, while hiring and training a staff averaging at () employees during slower and peak seasons. Catered multiple large events simultaneously while keeping regular dinner shifts organized and efficient. Specifically took initiative to increase safety and sanitary procedures. Held monthly meetings with residents to present updates and demonstrations on dining services procedures and event/menu planning while communicating ideas/suggestions from residents.  Offered specific training programs to help employees maintain and improve job skills.  Monitored training costs and created budget reports for management.  Delivered Results: Developed a cohesive team between front and back of house and reduced amount of turnover.  Lowered food & produce costs by (%) while increasing quality through while implementing a new line of products through extensive experience and prior relationships with specific choice vendors.  Improved standard operating procedures for the kitchens of all food service operations and implemented new safety, sanitary, and organizational standards in all storage areas that increased inspection scores. Successfully implemented Hydration program for all residents. Chef De Cuisine / Riderwood Village November 2005 to April 2013 City , State Responsible for managing budgets, preparing schedules for back of the house and culinary staff, and creating new and exciting menus while complying with recipe procedures. Managed inventory, and part stock orders. Steadily led team to maintain storing organization and sanitation standards. Developed and enriched exceptional employees by teaching classes to improve their current position and prepare for promotion. Purchased food and beverage, tableware, small ware and kitchen equipment. Successfully attained a growing profit after direct development and oversight of opening a new coffee shop and hot carry out. Participated on the designing stage of floor plans, and full ownership of menu planning. Chosen to cook for and represent company at annual Maryland Crabfest at Sandy Point Park on the Chesapeake in 2014() Delivered Results: Brought company plaque prizes for 1st place in Vegetable Crab Soup, and 2nd place for Cream of Crab Soup two years in a row. Increased overall restaurant revenue through openings of hot carry out and coffee shop enough to update equipment and employee uniforms while still yielding a significant end profit after improvements.  Received notice as healthiest restaurant on campus out of three other large restaurants.  ​ Head Chef August 2001 to November 2005 Company Name － City , State Responsible for all culinary operations Preparing schedules Purchasing of food & beverage & small wares Responsible for managing food budgets Maintain a high standard for the quality of food Created menus in participation with management Follow and maintain sanitation standards Maintaining high motivation in the staff members in collaboration with management. Direct Results: Increased efficiency of serving already high volume customer presence and was able to increase customer presence even more through better restaurant recognition in food quality.  Head Chef February 1985 to July 2001 Company Name － City Directed the daily operation of the restaurant by insuring high quality of every product Preparing daily specials Preparing high volume lunches and weekend dinners Catering special events for local offices. Weekly and monthly inventory Participated in local food competitions Created menus and recipe's Responsible for hiring culinary staff. Education 2012 Frontline Culinary Certificate AACC  ​ 2 semesters 2012-2013 Frontline Leadership Certificate - : 2010 ServSafe Instructor & Proctor ServSafe Certified Skills fiduciary, event/floor planning, Leadership, sales, teaching  Skills __________ Communication Critical thinking Organizational Coaching Interpersonal Listening and Understanding Logistical Detail Oriented Computer Public Speaking

IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator).

BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST Highlights C, C++, core java Back Ends : Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2 Computer Tech. : UML Web Designing : HTML, XML Operating Systems : Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11 Development Tools : Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse Application servers : Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7. Databases & Tools : Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0 Bankind Application : Finacle Ebanking Application by Infosys Ltd. Accomplishments WAYE(World Alliance for Youth Empowerment). Completed Yes+ course with advance meditation techniques. I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge. 4. Experience Business Analyst Sr. Technical Business Analyst Company Name SDLC Jul 2011 to Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation. Interacting with Marketing Team to understand market demands. Worked actively for "Cloud SFA" project to implement product on cloud technology. Market research of competitive products for product enhancement. Involved in pre-sales activities for understanding market and product enhancement. Involved in "30 Days Implementation Plan" documentation for WSFA. Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements. Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare. Deciding time lines for UAT, Deployments, Staging movements, Live deployments. Working as an Application Owner. Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner. Co-ordinate with Business for requirement understanding. BRS study, feasibility and Acceptance. Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines. Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking. Troubleshooting and Responding to ad hoc exercises and Production issues. Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats. Projects Implemented at Base Information Management Pvt. Ltd. Software Implementation Engineer Dec 2008 to Jul 2011 Company Name Dec 2008 to Jun 2011 Company Name Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive. It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department. Customized Solution for - Novartis India Ltd. Franco Indian pharmaceuticals 2. Project name : Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products. It includes SMS based sales tracking. Customized Solution for - Novartis India Ltd. 3. Project name : Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process. This applications master data is based on SAP masters and transactions. So, we built up a Data bridge between our database and SAP database to synchronize the data. Customized Solution for - Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement. Documentation (URS,SRS). Designing screen layouts Interact with development team, QC team for effective solution. Impact analysis, Gap Analysis documentation. Test cases review. Application implementation on site. Pilot Run and User Acceptance testing. Application training, Go Live, Project sign-off. Work with end-users to define and execute test scenarios and ensure appropriate end user training. Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software). Production Server Setup (Windows 2003 Server / RedHat Linux 2.5). Database setup (Oracle 10g R2. IBM DB2,MS SQL 2005). Standard database restore, Master Data preparation. Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6). Software deployments(ear,war etc.). Maintaining Versions and Deliverable. Education Bachelor of Engineering , Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing (ITM,An ERP by Base Information) BI Tool : BI Base (Business Intelligence tool by Base Information) Information Technology Personal Information Comprehensive problem solving abilities, excellent verbal Interests Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for Languages English, Marathi, Hindi. Skills Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML Additional Information PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name : Aaditya Vijay Hirurkar Date of Birth : 20th Oct-1985 Sex : Male Nationality : Indian Marital Status : Single Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for

DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: sfpostmates@postmates.com Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress and material requirements  Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail

ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. I have 35 years of experience as an Accountant in industries including Public Accounting, Petrochemical/Research and Technology, Oil and Gas Services, Equestrian Farms, Manufacturing and Health Care. Highlights Accounting Month-End Financial Analysis Variance Explanations Budgeting Fixed Asset Cost Reductions Outside Auditors SAP Power User Internal Auditors, Riyadh Core Process Review Team CI/Lean Basic Training-White Belt Certificate Loss Prevention Team/Auditor/Fire Warden Employee's Club Member Accomplishments Key Achievements:  Protested property taxes and reduced property value by over $2M saving the company more than $200K in annual property taxes and saving the company more than $21K in property tax consulting fees. Worked on Budget Committee for 2005 Budget. Spearheaded implementation of PB Views in the Accounting Department for all cost centers at SAI. Served as a SAP Power User in the Accounting Department. Served on the Core Process Review Team. Experience Company Name November 2014 to March 2015 Accountant City , State Republic Services ~ due diligence work on a couple acquisitions. Balance sheet reconciliations for five divisions, various other miscellaneous reconciliations in various systems. Company Name January 2011 to May 2014 Cost/Inventory Accountant City , State Performed various functions in the Cost/Inventory Accounting department such as month-end close, setting up new and updating current SUC's, warehouse mapping, MAC mapping, CASS weekly import, Open Payables Account and Inventory reconciliations after month-end close. Process changes in January 2013 changing from SUC to AUC, analyzing costs weekly to verify reasonableness. Consolidation of Open Payables (Open P O Receipts) for Cost/Inventory Accounting Group. Occasionally help with fixed asset and inventory audits at various locations around the United States. Additional activities: CI White Belt, Loss Prevention Team, Fire Warden, Auditor and Employee's Club Member. Company Name October 2008 to January 2011 Accountant II - Environmental Solutions Spare Parts HUB-Closed City , State Performed all accounting functions for supply hub. Analyze financial reports and records, ensure accuracy and report any anomalies. Review and verify the accuracy of journal entries. Reconciliation of cycle/physical counts and management reports of the same. Provide reports for auditors. Serve as a resource for US Districts regarding cycle counts, in-transit reconciliation and any/all inventory issues. Processed all payables for purchase orders. This was a new facility so I also set-up all procedures for the accounting functions. Additional activities: Loss Prevention Team. Company Name March 2008 to October 2008 Fixed Asset Accountant City , State Dagen Personnel ~ M-I SWACO ~ Appropriation Request reconciliations using Oracle, CETA and SAM software packages to reconcile CIP accounts in the Corporate Accounting Fixed Asset Group. Tracked all capital spending against approved capital requests. Coordinated fixed asset additions. Company Name August 2007 to March 2008 Accountant City , State THE MERGIS GROUP ~ Ultraflote-State Income Tax Returns, audit schedules including inventory, clean-up accounts receivable and accounts payable in their system as well as state sales tax and payroll taxes. ACCOUNTEMPS ~ Wallis State Bank-filling in for an employee on medical leave doing month-end reports. ~ Houston Baptist University-reconciling student accounts with scholarship funds, processing payables and journal entries. Company Name July 1998 to November 2006 Senior Accountant City , State Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan for senior management including team/project leaders. Prepared financial reports that included development of monthly/annual financial schedules and budgets including cost center and project specific as well as inception-to-date. Oversee general accounting functions, including inter-company invoicing to Parent and other affiliates, AP for Technology Center, account reconciliation, and fixed assets. Responsible for all commercial insurance policies all of SAI. Education Ashford University 2017 Bachelor of Arts : Supply Chain Management City , State , USA In Progress. Scott Community College 02/80 Associate of Arts : Accounting Technology City , State , USA GPA: Graduated with Honors GPA: 3.51 Accounting over 40 credit hours and thirty-five years of progressive experience. Skills Computer Applications   SAP Financial-Accounting Module SAP FI/CO Module SAP Asset Management Module PB Views/Six Sigma Lawson/InfoPro Oracle-GL/OPM/Payables/Fixed Assets BPCS COGNOS Upfront COGNOS PowerPlay Sam CETA MAS90/Best FAS MS Excel, Access, Word, PowerPoint Great Plains Platinum QuickBooks Peachtree SBT Libra Open Systems Various Others

CONCIERGE/DOORMAN Summary Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills. Skills Friendly & Informative with residents, guests, and staff. Quick to respond. Strong sense of accountability. Achieves business and individual developmental goals. Able to handle medical emergencies & technical problems in a calm and professional manner. Commitment in outstanding customer service. Very flexible work ethic. Experience 11/2014 to Current Concierge/Doorman Company Name － City , State Provided professional and consistent concierge service to residents, visitors and contractors. Respond to email communications, answer inquiries and offer suggestions. Efficiently handle large call volume inquiries from tenants/guests. Assist with administrative duties such as light copying & fax requests and other requests as needed. Provide updated information for local restaurants, special events, transportation etc. Monitor lobby traffic and alerting residents of deliveries and arriving guests. Provide all other job duties as requested by administrative/management staff. Record and deliver messages to residents, management, leasing, and relieving concierge. Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled. Activate or deactivate remotes or keys for guests checking in and checking out. 12/2007 to 11/2013 Aviation Ordnanceman Company Name － State Handle and service weapons and ammunition carried on Navy aircraft. Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems. Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets. Service bomb, missile and rocket releasing and launching devices, and service aircraft guns. Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities. 01/2005 to 11/2007 Office Assistant Company Name － City , State Perform receptionist duties when needed. Maintain trusting relationships with suppliers, customers and colleagues. Sort and distribute mail in a timely manner. Resolve office-related malfunctions and respond to requests or issues. Create and update records ensuring accuracy and validity of information. Education and Training Sep 1999 High School Diploma : International Business Jacqueline Kennedy Onassis － City , State International Business Skills administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist

FACILITY MANAGER Summary Operations * Maintenance * Procurement * Security * Safety Experience Company Name City , State Facility Manager 01/2013 to 01/2017 Led a Staff of over 100 Paid and volunteer based teams to maintain and operate a 50k square foot facility situated on an 8 acre lot. Recruited, trained and maintained volunteer and Paid teams in areas of Facilities, Operations, Security, and Retail. Nominated, evaluated and monitored contractors for effective cost control Assisted in the procurement of equipment and materials to rehabilitate mechanical equipment/systems, central heating and cooling, electrical power system enhancement Achieved savings through effective planning and organizing while maintaining awareness of budget/constraints. Assisted the Project Manager in the oversight of all construction and renovation projects Implemented a Maintenance work order system to optimize the Maintenance and Custodial duties. Organized and approved all setup and rental event activities. Assisted in troubleshooting, maintaining, and Installing Audio and Video equipment Security and Retail Implemented a 25+ member Volunteer Security team Planned and Led the installation of a 32 and 16 channel CCTV camera system. Assisted in the planning, construction, and procurement of a New state of the art Cafe. Planned and implemented a Cafe menu and POS system. Led, organized and trained staff and managers to run the operation of the cafe. Assisted in the planning, Stocking, build and Staffing of Book Store. Manage the day to day operations of a 50,000 square foot facility situated on an 8 acre lot that included special projects in construction, and other support service requirements such as safety, security, buildings and grounds. Promoted, Resolved and evaluated the necessary preventative routine maintenance of all aspects of the facility including but not limited to a 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, and HVAC. Directed and Participated in Selecting of Staff and contractors in all areas of the facilities. Company Name City , State Healthcare Program Planner Analyst 01/2007 to 01/2013 My results oriented background consisted of engineering and physical plant responsibilities in Healthcare that operated on a 7-day/24 hour per day basis and included shift coverage. I have reported directly to Vice Presidents, Directors, Supervisors, and Chief Engineers. My responsibilities included working with plant operations and maintenance, whereby my duties were instrumental in the assistance for physical plant management of a 330 bed hospital facility of 1,200,000 square feet and off-site locations that included large-scale special projects, construction, and other support service requirements such as safety, security, buildings and grounds. Other tasks included assisting in the procurement of materials in managing the engineering department, working with supervising managers, responsible for safety and efficient operations as well as other aspects of the facilities preventive maintenance. I also assisted with project management for new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication and associated systems. Company Name City , State Shipping and Receiving Coordinator 01/2005 to 01/2007 Assisted Management in the day to day operations of the receiving department, Led in the management of staff delivery schedules, Operated heavy equipment and lifts, Assisted and Directed the distributions of packages and materials to all departments. Handled sensitive supplies such as Bio Medical and Surgical supplies. Operated systems such as OTPS Receiving and Accounts Payable systems Located and researched Purchase Order information for proper budgetary allocations. Shipped packages using FedEx, UPS and USPS systems. Company Name City , State Nutritional Aide 01/2000 to 01/2005 Distributed dietary foods and supplements Maintained inventory logs and managed appropriate reports for follow up procedures. Participated in nutritional education activities. Assisted in making food and beverage items in accordance to mandated nutritional meal requirements. Maintained food preparation equipment and ensured appropriate storage. Coordinated Distribution carts to Doctors and Students. Company Name City , State Assistant Manager 01/1998 to 01/2000 Managed the day to day functions of an East Village Cafe, Opening and closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register. Education and Training Present National Career Institute Electrical Assistant & HVAC-R - A.A : Liberal Arts 2012 Essex County College , City , State Liberal Arts Trade Certificate : Electrical Assistant & HVAC/R Tech January 2018 National Career Institute , City , State , United States Electrical Assistant and HVAC- Certificate in commercial and residential wiring, motor control and theory consistent with the National Electrical Code. Electrical safety including proper use of tools and equipment. Safety standards according to OSHA's rules and regulations. electrical theory to installation and repair of power apparatus, conductors and various types of switching devices. Interpret the National Electrical Code and read Blueprints. Establishing the source of energy loss and providing solutions Skills Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring

LEGAL ASSISTANT Summary Dedicated and focused Administrative Assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Fluent in Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served as sole assistant to 4 attorneys in all phases of litigation. Awarded "The Best Performer of the Month" for the month of April 2015. Awarded "Perfect Attendance" for the year of 2016. Experience Legal Assistant Company Name － City , State Schedule meetings, mediations, hearing dates and depositions. Review reports by witnesses and police. Assist attorneys in preparing for trials and court proceedings. Draft deposition and trial subpoenas. Draft/file pleadings and motions. Legal Assistant Company Name － City , State Compose and revise legal documents for attorneys. Upload executed documents to LPS. Coordinate hearings with opposing counsel. Set and confirm hearings with judicial assistants. Prepare/file notices, motions and correspondence. Track and maintain busy attorney schedules. 07/2014 to 11/2016 Paralegal Company Name － City , State Manage all administrative tasks for three senior partners. Compose and revise legal documents for attorneys. Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and performance. Education DIPLOMA American Senior High School － City , State 2008 2015 ASSOCIATE OF ARTS : LEGAL STUDIES Keiser University － City , State LEGAL STUDIES Skills administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish

CUSTOMER SERVICE MANAGER Summary Pleasant and energetic Office Professional with excellent written and oral communication skills and knowledge of use of Office Systems Technology including: Microsoft Office Word, Excel, and PowerPoint seeking a role of increased responsibility and authority while committed to delivering high quality results. Skills Microsoft Office proficiency Self-starter Meticulous attention to detail AS/400 Professional and mature Medical terminology Resourceful Proofreading Dedicated team player Understands grammar Strong interpersonal skills Business writing Results-oriented Mail management Experience 10/2012 to Current Customer Service Manager Company Name － City , State Promoted to Closing Key Holder after 1 month of employment. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Received a certificate of appreciation from Tara Hall Home for Boys in recognition of my service and support through family services. Received a certificate from Howard Adult Center for completing a continuing education introductory course in computers. Received a merit raise and certificate for meeting Store Inventory goals with a variance of +1.02%. Overnight winner of the "[WalMart] Employee of the Month Award September, 2010. Promoted to Customer Service Manager upon demonstrating exemplary customer service and leadership skills October 2012. Provide Customer service by acknowledging the customer, identifying Customer needs, assisting with purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Maintain the front-end in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Operate equipment, such as cash registers and related tools, to process Customer purchases using appropriate procedures for different payment types and items sold. Supervise associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting Company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of Associates. Fulfill Customer service requirements by greeting Customers, approving monetary transactions, providing support to Associates for completing monetary transactions, assisting with Cashier training, balancing Customer traffic across the front-end, conducting register audits, maintaining front-end keys, coordinating Cashier meals and breaks, and assisting Management with control of front-end. Execute plans and manage own and others' time so that priorities were met. Build trusting relationships and work with others to reach goals. Share clear priorities and work practices with others. Prepare written work that is accurate and complete. Communicate in a respectful and professional manner. Enter and locate information on a computer. Create documents, reports, etc., using a writing instrument (such as a pencil, or pen) or computer. Communicate effectively in person or by using telecommunications equipment. Present information to small or large groups and individuals. Employee of the month Promoted to management after three years of employment. 05/2009 to 10/2012 Apparel Processor/GM Stocker Company Name － City , State Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Trained new employees on company customer service policies and service level standards. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Closing Manager Keyholder/ College Bookseller. 06/2004 to 10/2005 ComData Company Name － City , State Activate fuel pumps. Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts. Resolved customer questions, issues, and complaints. Clean parking areas, restrooms, or equipment and remove trash. Trained new quality attendants. Provide customer with information about local roads and/or highways. Developed a rapport with the customer base by handling difficult and/or complicated issues with professionalism. Provided a high level of product and leadership support to attendants and customers. Stock shelves and coolers. Assist with inventory preparation. 05/2004 to 10/2009 Lead Cashier/Attendant Company Name － City , State Under minimal or no supervision, performed a variety of shipping/receiving, pricing, stocking and other retail sales activities. Processed and distributed documentation with purchase orders; operated a computer and/or cash register; performed customer services such as buybacks, refunds, charges, selling and other customer assistance; and performed related work as required. Assisted store manager with ordering adequate merchandise and supplies, maintained the store as assigned, and ensured orderliness and cleanliness of inventory and work area. Organized store inventory, while maintaining the accuracy of inventory; updated and maintained computer databases of store inventory. Assisted students, faculty, and other customers to locate books, supplies, and related materials; maintained current knowledge of courses and syllabi. Supervised and trained student assistants and short-term non-continuing employees. Assisted store manager with the coordination of all syllabi to determine order quantities, printing, delivery, pricing, and inventory through Bookstore Text-Aid System. Worked with faculty to inform them of problems with textbooks or syllabi. Performed complex technical and clerical duties related to purchasing supplies and materials, read, wrote, and performed mathematical calculations at a college-level; dealt with the public tactfully and courteously; followed oral and written instructions; operated a computer, typewriter, cash register and calculator; performed physical labor including the ability to lift and carry large amounts of books by hand or with the use of equipment; operate hand trucks, dollies, weight scales, postage machines, pallet jacks and hand tools; maintain cooperative working relationships; demonstrated sensitivity to and respect for a diverse population. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Made copies, sent faxes and handled all incoming and outgoing correspondence. Maintained electronic and paper files. Received and screened a high volume of internal and external communications, including email and mail. Organized files, faxed reports and scanned documents. Successfully completed "The Power of WOW" training course. 04/2003 to 06/2005 Cashier Company Name － City , State Assist customers with final purchases Use computerized cash registers, conveyor belts, and scanners to ring up customer purchases and scan coupons Greet each customer in a professional manner with a warm smile addressing them by name whenever possible and ensuring customer satisfaction Completed transactions in a speedy and accurate manner with an average scan rate of 97% without errors Kept work area clean Stock and restock groceries. 05/2001 to 10/2003 Assistant Manager Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges. Accurately logged all daily shipping and receiving orders. Performed all duties as a Customer Service Representative. Completed daily banking. Troubleshooted daily closeout and shift sales analysis. Developed daily/weekly work schedules. Finalized time keeping. Performed the functions of the Store Manager in his/her absence. Performed other duties as assigned by the Store Manager or Market Manager. Guided inventory preparation Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained and directed all customer service representatives assigned to the store. Provided prompt, courteous resolution to employee and customer issues. Prepared and transmitted daily bookkeeping, gasoline and invoicing data. Participated in the hiring process. Trained new employees on company customer service policies and service level standards. Conducted performance and disciplinary discussions in the Managers absence. Tracked down sources of special products and services to meet customers' special needs. Informed customers about sales and promotions in a friendly and engaging manner. Confirmed that appropriate changes were made to resolve customers' problems. Education and Training 2007 Associate of Arts : Office Systems Technology HORRY GEORGETOWN TECHNICAL COLLEGE － City , State , United States Office Systems Technology 1991 Office Administration coursework Related coursework in Notetaking, Computerized Accounting, Office Communications, and Leadership Development. Coursework in Administrative Technology with a Concentration in Office Systems & Procedures, Information Processing Applications, and Office Spreadsheet Applications. Business coursework (Advertising, Internet Skills for the Workplace, and Technical Communications). Technical Education Certificate, Patient Care Technician CENTRAL CAROLINA TECHNICAL COLLEGE － City , State , United States Activities and Honors Inducted into Phi Theta Kappa Society International Scholastic Order of the Two-Year- College in 2005. Skills Computerized Accounting, Administrative, Advertising, AS/400, attention to detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written

SPECIAL FINANCE MANAGER Summary Seeking the position of Commercial Underwriter II where I may employ my expertise in Special Finance Management, Cost & Risk Analysis (LTV & DTI), Structured Negotiations, and Audit Controls. Providing the company with the highest level of strategic services and profitability. Highlights Strong management skills in strategic planning, organizational re-engineering, budget analysis, process, productivity, and quality improvement. Talented in leading and developing business opportunities and marketing strategies to maximize profitability. Accomplishments Phi Beta Kappa Honor Society Experience Company Name December 2011 to February 2014 Special Finance Manager City , State Managed and directed overall special finance administration and operation of automobile dealership. Achieved an average 202 sales per month (126 new cars) 57% rise in overall sales within the first 3 months. Re-engineered management methods which streamlined operations and increased sales. Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of operations. Increased dealerships rating to #1 Dealer in the district and #1 in sales in the North East Texas Region; which significantly increased overall profitability for the company. Developed and implemented employee relations programs to increase morale, productivity and efficiency. Encouraged and supported a team-like work environment. After taking over special finance management position, increased the SSI (sales satisfaction index) from the mid 80's to 96%. Worked extensively with media personnel to coordinate advertising for print and radio. Developed, directed and monitored comprehensive communications and advertising programs through implementation of various media designed to achieve desired results. Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations. Set up and arranged special activities and events to promote the company and its services. Managed and administered a $25,000 monthly advertising budget. Company Name July 2007 to December 2011 Dealer Relationships Manager (DRM) City , State July 2007 - December 2011 Marketing and sales of the companies underwriting guidelines and programs in specific markets of Chrysler Dodge Jeep RAM dealerships. Securing financial lending opportunities for Chrysler Financial Corporation in the areas of retail finance, wholesale/floor planning finance, and leasing. Managed dealer accounts, assisted in the loan process, acted as a liaison between dealerships and the corporate offices. Maintained account management software, produced month end reports. Provided training on all Chrysler Financial programs and initiatives. Managed dealer accounts through physical visits, phone calls, emails, faxes and follow up. Coordinated and assisted Funding and Credit with the loan process. Conducted sales and finance presentations to demonstrate use of company products. Maintained complete confidentiality of all dealerships and Chrysler Financial Corporation. Company Name June 2001 to May 2007 Senior LBM Manager City , State Responsible for timely and accurate billing for strategic contracted customers with revenue in excess of $10 million per month. Researched and resolved complex customer inquiries and issues. Developed business process and billing procedures for the Large Business Market Billing department. Trained and informed Billing Team on system modifications and procedural updates. Key player in creating new processes and systems during deregulation of the Texas electrical market. Knowledgeable in the rules and regulations of the Texas deregulated energy market including ERCOT processes, Electronic Data Interchange (EDI) transactions and Public Utilities Commission regulations. Conducted quantitative analysis of information affecting investment programs of public or private institutions. Market price analysis of indexed priced electricity in the commodities exchange arena. Lead Auditor and process writer for ISO 9001 compliance. Company Name November 1995 to May 2001 Senior Market Analyst EES City , State Managed, analyzed, and administered a multi-million dollar budget for operating expenditures in the energy services large business and trade market. Responsible for financial performance analysis, risk analysis, business planning for investor relations, conducting quantitative analysis of information affecting investment programs of public and private investors and institutions based on the NYMEX and current Houston Ship Channel price. Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability. Established budget and risk guidelines to operate more efficiently to increase profitability for investors and the company as a whole. Education STEPHEN F AUSTIN STATE UNIVERSITY BBA : General Business, Business Administration City , State , US STEPHEN F AUSTIN STATE UNIVERSITY Nacogdoches, TX BBA General Business, Business Administratio Expected Graduation: August 2015 TRINITY VALLEY COMMUNITY COLLEGE Associate of Arts City , State , US TRINITY VALLEY COMMUNITY COLLEGE Palestine, TX Associate of Arts May 2011 GPA: 3.91 top 10% class Phi Beta Kappa Honor Society

TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard

HR COORDINATOR Summary From my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had the privilege of working with new staff members to help them be successful in the organization. My Human Resources experience is comprised of Generalist responsibilities where I have been able to contribute to the betterment of the organization and play a key role in increasing retention for my employer.   Highlights HR policies and procedures expertise Employee handbook development Staff training and development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite  Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization. Experience Company Name City , State HR COORDINATOR 12/2011 to Current Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.  I was brought on board to implement new technology to manage volunteer information, to progress the on-boarding program for newly hired employees and to engage in all aspects of Human Resources.    I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.   I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records.  Design new employee packages and send them via mail and e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections. Post and audit job postings for old, pending, on-hold and draft positions. Draft department-specific employee announcements. Explain human resources policies and procedures to all employees. Manage communication regarding employee orientation and open enrollment for benefits. Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Work with senior-level management to create fair and consistent HR policies and procedures. Guid clients on how to conduct background checks and verify references. Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation. Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details. Key contributor to the revision of corporate background screening policy, practices, and legal adherence. Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011 Conducted benefits administration for benefit-eligible employees. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed an employee handbook, including content and layout. Guided the development and management of HR operations and processes for the organization. Created and managed confidential personnel records. Managed personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Planned and led training programs on staff development. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential client information. Education Master of Arts : Organizational Leadership 2011 Regent University , City , State Minor in Organizational Development Consulting Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State Professional Affiliations Professional development courses completed:  10-week PHR/SPHR preparation course (2013),  Girl Scout University Leadership Series (2014) Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,  Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; o rganized with attention to detail; c omputer proficient;  customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training;  HRIS;  MS Office Suite;  ADP and Sage payroll.

VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner  Team building and motivation Foresighted and Fastidious tactician  High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal

BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment. Education and Training Bachelor of Science : Petroleum Engineering , Jul Texas A&M University － City , State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab and MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 to Current Company Name － City , State Plan and execute forecasting strategies for mass production planning. Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales. Negoatiate proposals for potential suppliers, including quantitative and qualitative research. Obtain documents, clearances, certificates, and approvals from local, state and federal agencies. Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs. Logistics Analyst February 2015 to May 2016 Company Name － City , State Managed ERP system to monitor the status of incoming materials. Released work orders to the production floor as inventory became available. Coordinated expedited shipping orders request with Production Manager. Interacted with cross-functional teams like sales, production, and the executives. Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements. Translated business needs and priorities into actionable logistics strategies. Warehouse Executive February 2011 to January 2015 Company Name － City , State Represented the Operations Group in receiving all Inventories from Vendor deliveries. Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries. Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory. Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking. Supervised periodic stock-take and conducted investigation for any discrepancies. Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders. Monitored Stock Levels and reordered Inventory when low. Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain

TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. Work Experience 05/2012 to 01/2015 Team Leader/ Machine Operator Company Name － City , State Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity.   03/2004 to 08/2010 Home Healthcare Provider Company Name － City , State ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement.   07/2008 to 04/2010 Home Healthcare Provider Company Name － City , State Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.   04/2007 to 04/2009 Medical Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files.   10/2000 to 12/2003 Administrative Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment.   Educational Background 2014 Associate of Science : Business Management Henry Ford Community College － City , State , Wayne Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration   2005 Diploma : Medical Assistant Lawton School － City , State , Oakland Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing.

BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g Accomplishments Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI. Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis Work Experience Company Name Business Systems Analyst I 09/2014 to Current Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs. Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management. Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process Company Name IT Analyst Intern 05/2011 to 12/2011 Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements Company Name IT Support 05/2010 to 07/2010 Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes Education and Training MS : Information Management University of Maryland MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of Information and Services, Project Performance Measurement, System and Software Requirements B.E : Computer Engineering Mumbai University B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties: Professional Affiliations Active member of Student Council of Asian Students at University of Maryland Skills Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements

CERTIFIED CUSTOM FRAMER Qualifications Ability to multitask. Certified in custom framing. Motivated to meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer , 01/2015 to Current Company Name － City , State Providing great customer service in helping each customer pick design that best fits their needs. Managing time to meet deadlines. ​Helping out on the floor or at register when needed. Training new associates in the frame shop. Sales Associate , 09/2014 to 11/2014 Company Name － City , State Delivered excellent customer service by greeting and assisting each customer. Filled in positions when understaffed or a task needed to be completed.  Assisted manager in closing down store and cash registers at the end of each night. Visual merchandising through setting planograms and detailed recovery. Stocked inventory when shipments were received. Learned how to work with a team to accomplish greater tasks. Education High School Diploma : 2014 Trinity High School － City , State , United States 4.3 GPA Graduated with Honors Business manager on yearbook staff 

SALES MANAGER Professional Summary Accomplished and energetic with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Meeting Goals, Negotiation and Selling to Customer Needs. Interests Music Production, Graphic Art and Design and Fitness Training Skills •Computers and Electronics •Administration and Management •Critical Thinking •Negotiation •Persuasion •Sales and Marketing Experience 01/2010 to Current Sales Manager Company Name － City , State Resolve customer complaints regarding sales and service. Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service. Determine price schedules and discount rates. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Review operational records and reports to project sales and determine profitability. Direct foreign sales and service outlets of an organization. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations. 07/2007 to 03/2010 Emergency Road Service Technician Company Name － City , State Identify and inflate tires correctly for the size and ply. Place wheels on balancing machines to determine counterweights required to balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools. Apply rubber cement to buffed tire casings prior to vulcanization process. Reassemble tires onto wheels. Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls. Replace valve stems and remove puncturing objects. Hammer required counterweights onto rims of wheels. Inspect tire casings for defects, such as holes or tears. Glue tire patches over ruptures in tire casings, using rubber cement. Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting. Assist mechanics and perform other duties as directed. Inflate inner tubes and immerse them in water to locate leaks. 03/2005 to 09/2007 Wholesale Food Supplier Company Name － City , State Sell and keep records of sales for products from truck inventory. Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations. Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Wrap, weigh, label and price cuts of meat. Prepare special cuts of meat ordered by customers. Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form. Total sales, and collect money from customers. Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Total sales, and collect money from customers. Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Purchase the highest quality merchandise at the lowest possible price and in correct amounts. Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies. Negotiate prices, discount terms and transportation arrangements for merchandise. Consult with store or merchandise managers about budgets or goods to be purchased. Collect money from customers, make change, and record transactions on customer receipts. Drive trucks to deliver such items as food, medical supplies, or newspapers. Write customer orders and sales contracts according to company guidelines. Inform regular customers of new products or services and price changes. Record sales or delivery information on daily sales or delivery record. Call on prospective customers to explain company services or to solicit new business. Listen to and resolve customers' complaints regarding products or services. Education 2012 High School Diploma : General Pennsauken High School － City , State Additional Information Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                               Community Service, etc.

CORPORATE ADMINISTRATOR Summary Successful administrative professional with 15 years of experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate with others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 to January 2017 Company Name － City , State Light accounting/bookkeeping Travel arrangements Meeting agendas and minutes Editing/Proofreading Meticulously proofread Ensure consistency in content Structure Revise for clarity Review style format Bidding Administration Prepare "front-end docs" Familiar with various loaning agency requirements Know and able to carry out bid process from start to finish Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects. Requires great attention to detail while meeting multiple deadlines simultaneously. Specific duties include:. Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations. Construction Administration - Prepare contract documents. Receive and return submittals and RFIs; maintain logs. Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects. Required great attention to detail while meeting multiple deadlines simultaneously. Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly. Specific duties included: Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Handled bidding phase from start to finish. Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation. Construction Administration - Prepared and reviewed contract documents. Received and returned submittals and RFIs; maintained logs. Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm. Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking. Also responsible for the following tasks: Make travel arrangements and assign company vehicles. Download and log digital photos. Coordinate lunch and learns. Register engineers for conferences, workshops, and webinars. As part of the master specifications/standards committee, create monthly meeting agendas and minutes. Log, track, and implement master specification change requests. Answer and route phone calls. Distribute incoming mail. Prepare outgoing mail and UPS packages. Run company errands. Customer Service Representative January 2006 to January 2009 Company Name － City , State Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards. Consistently met and exceeded quality and sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State Completed monthly billing reports and Branch Manager's Report. Billed over $500,000 monthly to contracting state agencies and clients. Reconciled billing, posted payments to clients' accounts, and prepared deposits. Prepared and approved accounts payable bills. Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes. Completed several processes of payroll. Assisted in planning company functions. Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon. Supervised part-time assistant. Education and Training Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops

SENIOR SUPPLY SERGEANT OBJECTIVE To obtain a position in the logistics arena as an Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, or Senior Logistics Analyst within any organization in which my experience, knowledge, and skills will be used accordingly. Professional Experience Company Name City , State Senior Supply Sergeant 04/2012 to Current Knowledgeable of Army Supply Regulations, Processes, Principles, Procedures, and Concepts of Logistics Management. Responsible for processing, analyzing and reviewing equipment fielding documents. Managed equipment readiness, retrograde and redistribution. Maintained records for lost, destroyed and stolen property.Coordinated the execution of more than $5 million in Government Contracts from initial request to contract award.Reviewed and corrected budget estimates and proposals for completeness, accuracy, and compliance with established regulations, policies, and procedures. Trained Senior Leaders and Subordinates on Logistics and Supply Operations, and the Property Book Enhanced System (PBUSE). Company Name City , State Senior Logistics Noncommissioned Officer 05/2011 to 04/2012 Supervised and managed all logistical operations and expertise in the areas of logistic, supply management, property book management, movement control, planning, coordinating, monitoring, and executing logistics preparation, sustainment, and battle tracking within the Brigade. Monitored and ensured that unit followed Command and Supply Discipline Program within the guidelines of the Department of the Army Regulations.Conducted required inspections with subordinate units in accordance with procedures to ensure proper standards. Identified strengths and weaknesses and provided alternative courses of action for the unit to improve performance measures. Validated monthly Unit Status Readiness and recorded results. Provided services to subordinate units/customers ensuring that required needs were met. Maintained detailed equipment analysis reports for the Brigade. Company Name City , State Senior Supply Sergeant 02/2000 to 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations on two occasions which were conducted each time the Brigade returned from Theater. Provided material supply maintenance support to ensure that authorized assets were on hand or on valid requisition in accordance with Army Maintenance Management. Ensured proper disposal procedures were implemented while disposing of excess property. Presented technical guidance in Supply Chain Management to Superiors and Subordinates. Managed and coordinated the movement of Department of the Army stock and loaned equipment. Company Name City , State Property Book Noncommissioned Officer 03/1997 to 02/2000 Served as the Brigade Property Book Supervisor. Processed and resolved unit level property accounting issues daily ensuring property listings are accurate and commanders' hand receipts are updated monthly. Coordinated logistical support for both Annual and Inactive Duty training. Conducted analysis and briefs on current and future equipment authorizations. Managed the excess program by directing cross-leveling and provided disposition of equipment to achieve maximum equipment readiness.Prepared and provided professional guidance on property accountability. Directed and handled the administration of property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process and Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation and record keeping/Proofreading/Editing, File System Development, Written and Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations and managing current operations of a Battalion and Brigade Level command post. Familiar with Staff Operations, Brigade Combat Teams and Unit Readiness. Ability to type 40 wpm. Education Technical Certificate : GFEB 2013 Defense Acquisition University , City , State , US Technical Certificate, Planning, Program, Bugdeting, Executive : Budget Analyst 2008 Military Training , City , State , US Technical Certificate : PBUSE 2007 Property Book Unit Supply Enhanced , City , State , US

CONSULTANT Experience Consultant January 2012 Company Name － City , State Provided programmatic and operational support for audit readiness engagement with the Defense Logistics Agency. Designed and implemented SOPs for on-boarding security process for 150 new hire contractors. Transformed difficult client relations into collaborative ones, facilitating smooth program management. Built resource management system to track and maintain contract requirements and sensitive personnel information. Enterprise Sales Account Manager November 2014 to Current Company Name － City , State Work with Director of Enterprise Sales to develop innovative business plans and sales strategies to build the enterprise sales unit from $0. Leverage relationships with engineering, marketing and customer support through internal training programs. Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Actively manage the portfolio of all enterprise accounts totaling ~$40K of monthly reoccurring revenue. Developed and implemented standard operating procedures for onboarding all new enterprise accounts. Coordinate and manage major proposal processes from initiation to implementation. Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base. Deliver exceptional account service to strengthen customer loyalty. Coordinator January 2014 to March 2015 Company Name － City , State Conducted expert meetings with companies needing expertise for coverage and adoption of their device technologies resulting in $30K revenue for the Center. Planned and executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, and logistics such as travel, accommodations, and honorarium for faculty; led to generation of $350K in revenue. Prepared and managed all contracts, budgets, and invoices related to industry and physician expert relationships. Supported medical device registries and manage contracts, communications, and invoices with clients. Planned workshop on "How to Estimate and Reward True Patient-Centric Value in Innovation" in conjunction with the FDA to bridge gap between regulators, investigators, device companies, and payers and enhance collaboration leading to better understanding of roles and expectations in support of high-value healthcare. Legal Assistant January 2012 to January 2013 Company Name － City , State Prepared wills, living trusts, and other estate documents for clients with $1M+ net worth; generated $250K in revenue. Managed client accounts on My Personal DataSafe software; advised CEO on best practices, issue resolution and user experience to improve performance and reliability of software's technical architecture. Executive Assistant January 2005 to January 2011 Company Name － City , State Collaborated on a Maryland-Ukraine Business Accelerator proposal designed to facilitate commercialization of innovative ideas from Ukrainian entrepreneurs and act as catalyst for new product development. Researched, planned and recruited for a seminar involving Russian education organizations around the nation to discuss value of Russian language and education; consequently Mayor Katz granted the days of June 5-12 as the "Days of Russian Culture" in city of Gaithersburg, MD. Advised new business owners and facilitated process of registering their companies with their respective states. Performed bookkeeping and tax return preparation for domestic and international businesses. Provided customer support for clients with account issues and resolved discrepancies in their accounting records. Managed accounts receivable for 1,200 tax clients and collected over $50K in overdue payments. Collaborated with other administrative team members, human resources and the finance department on special projects and events.Served as a professional representative of the CEO to executive clients, investors and board members. Served as a liaison between company president and clients regarding client accounts and new business. Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Education Master of Science : Technology Commercialization , May 2015 THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business － City , State Technology Commercialization Bachelor of Arts : Anthropology Biology , May 2011 UNIVERSITY OF MARYLAND － City , State Anthropology Biology Teaching Assistant for upper level Anthropology courses Languages English and Russian Interests Designated by the AGA as a 'SharePoint Super User' (2014) Work Eligibility: Eligible to work in the United States with no restriction Additional Information Designated by the AGA as a 'SharePoint Super User' (2014) Work Eligibility: Eligible to work in the United States with no restriction Skills accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision

CONSULTANT Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Skills Multiple Facility Management and Oversight ASC Administrator Mentoring, Training and Development Revenue Cycle Management Vendor Negotiations Budget Creation and Analysis Diverse Market and Industry Knowledge Process improvement, QAPI Program Support Accreditation Preparation Payer Contracting Negotiations Core Accomplishments Created employee education module for "Customer Service in the ASC Environment" 30 Minute Power Point Presentation for all ASC employee to understand the complexities of the "Customers" that are involved in the running of an ASC. Well received by the staff and recommended to be adopted enterprise wide. Board of Managers noted a distinct change in employee's demeanor after training module. Mentored multiple new and prospective Administrators Trained prospective Administrator's in different aspects of ASC Operations. Referred to various organizations and reference materials. Created Revenue Cycle in ASC program to increase collections Identified the key "Roles" required in a successful revenue cycle strategy Trained all staff members in proper practices in the Business Office Created Metrics and Goals for staff members to achieve Successfully collected 100% of goal, sixteen consecutive quarters. Professional Experience Consultant , 01/1998 to Current Company Name － City , State Owner of healthcare practice management, consulting and recruiting business. Helped clients establish new practices. Set up billing systems, charting systems, Human Resource manuals and OSHA manuals. Set up mini OR, for IVF egg retrievals to be performed. Provided management to physician offices, provided consultation services to practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, and other important aspects to running medical practice. Director of Surgical Services / ASC Administrator , 06/2009 to 11/2012 Company Name － City , State Marketed facility to prospective surgeons, increasing case volumes 40%. Reduced expenses including salaries, wages and benefits by 25%. Worked to increase staff morale by interacting with and participating in all departments. Participated in investor relations by contacting all on a regular basis. Created new customer service initiative to be utilized in all departments. Mentored Materials Manager in areas of business as he prepared for his BA in Business. Set up new accounting system from scratch after transition from Management Company. Prepared all financial reports for the center. Participated in all Board meetings, developed agendas and reports for Board Review and approval. Worked with new Information Technology Support person to implement new IT policies and procedures after separation from Management Company. Negotiated agreements with vendors for capital equipment expenditures and supplies. Maintained great relationships with Vendor's in the field as well as in the credit department. Mentored other ASC Administrators. Negotiated on behalf of the Surgery Center one-time letters of agreement in order to perform surgeries on patients that center was not yet contracted with. Imaging Center Administrator , 08/2006 to 03/2008 Company Name － City , State Negotiated contracts with health plans, subcontracted providers, and Independent Physician Associations (IPA's) to help increase revenues. Accounting duties including preparing financial statements on a monthly basis reducing costs of CPA. Implemented new programs to provide incentives to staff based on scan volumes, which resulted in a 25% increase in scans.. Profit & Loss responsibility; reduced expenses by 25% year over year by renegotiating vendor agreements Helped physician partner's buy-out general partner by providing insight from previous mergers & acquisitions experience Received ACR accreditation in MRI, CT and Ultrasound departments. Regional Director , 01/2006 to 08/2006 Company Name － City , State Managed seven exceptionally busy Ophthalmology, Optometry and Optical clinics, staff, employed physicians, technicians and office staff. Negotiated contracts with subcontracted providers, Independent Physician Associations and health plans. Increasing revenues and reduce expenses. Developed new aspects of practice in the self-pay and cosmetic areas, which increased profits to the practice. Developed policies and procedures to be utilized throughout all seven clinics Established new customer service guidelines for use in the front and back office, reducing the number of patient and referring provider complaints and issues. Interim Administrator, OR Manager, and Materials manager/ Business Office Manager , 07/2000 to 10/2004 Company Name － City , State Interim Administrator for two, six month engagements, managing entire ambulatory surgery center, staff and worked with corporate in managing P&L and Balance sheet matters. Acted as Operating Room manager and Materials Manager for six months, during search for new Nurse Manager, made sure that all resources were allocated for each operating room during surgeries based on schedules. Managed clinical operations, staff, operating rooms, schedules and all supply ordering. Converted company from a Limited Partnership with HealthSouth to a Limited Liability Corporation, completely owned by physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense to members. JCAHO accreditation with zero issues. Education General Education Connecticut College － City , State 3.2 GPA Bachelor of Arts : Business Administration Charter Oak State College 3.4 GPA Master of Arts : Healthcare Administration Western Connecticut State University 3.2 GPA Affiliations ASC Association, CASA, NAPW, MGMA and RBMA Awarded National Association of Professional Women's VIP Woman of the Year in Healthcare 2013.   Interests Certified Open Water Scuba Diver Additional Information US Navy- Ombudsman for USS Dace SSN607 (Official Navy Appointment), Nominated by Atlantic Fleet Admiral to be Ombudsman for Atlantic Submarine Fleet. Navy League- Assisted Navy families when in financial difficulties to obtain financial assistance from multiple available agencies. Consultant, Thrift Shop Manager American Red Cross- Trained to be a first responder.

STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect

SUBSTITUTE TEACHER Summary Enthusiastic artists who loves both traditional art and digital art!  Before moving to Richmond I spent two years working as a digital media specialist, creating  brochures , video and physical colleges.  Currently I'm working as a substitute for Chesterfield County Schools, my  favorite  subject of course being art.   Highlights Traditional fine art skills Creative and artistic Flexible creative approach Strong design sense Superb attention to detail Time management Traditional and digital photography Photo enhancing Relevant Professional Experience Substitute Teacher Oct 2015 to Current Company Name － City , State Work in schools across Chesterfield County in a verity of subjects and grades.  My favorites subjects to teach are Art, Library and History. Following the teachers lesson plans I lead the students through activities, providing guidance and additional explanations where needed. Comfortable with unexpected school situations.  I'm quick on my feet and calm which I believe is the key to keeping students calm. Digital Media Specialist and Administrative Assistant Jul 2013 to Jun 2015 Company Name － City , State Met and worked with grieving families to create personalized memorial packages for their loved one. I used a variety of programs including Photoshop, Illustrator, InDesign, Publisher and funeral stationary software. Created large collage boards for every family who provided us with photos.  It was not abnormal to create 15 or more boards a week. I provided support to community outreach programs; small college boards for hospice patients, billboards for charity events and designing pamphlets or other printed materials for special events including Cape Fear's Purple Heart dinner. Was in charge of teaching coworkers how to use new software as well as troubleshooting computer and printer problems for the office. Summer Counselor Jun 2009 to Sep 2009 Company Name － City , State Helped to plan and execute activities. Dealt with minor cuts and scrapes as well as defusing tempers before fights could start and writing up incident reports after accidents or fights occurred. This job included conflict resolution, working with children whose parent(s) were in the military and a handful that have a parent overseas, as well as working with handicap/special needs children. Additional Experience Room Attendant Mar 2012 to Jul 2013 Company Name － City , State Seasonal Shoe Associate Nov 2011 to Feb 2012 Company Name － City , State Shoe Associate Oct 2009 to Nov 2011 Company Name － City , State Education Bachelor of Arts , Dual Major: Art and Visual Technology & Anthropology 2009 George Mason University － City , State Started off as an Anthropology major with a minor in photography but soon found I loved my art classes just as much.  At first glance they seem unrelated but both deal with people and expressing the human condition. While one does it through studying actions and artifacts to better understand different cultures and time periods, the other deals with feelings and views shown through art. They are different but together they are a good combination for a more rounded point of view.   Course work included animation, digital as well as traditional black and white photography, web design, oil panting, sculpture, print media, art history, childhood psychology,   ancient civilizations and modern culture. Internship 2007 Gov Trends － City , State Maintained several politicians' personal websites, transferred data from previous websites to newly designed websites as well as updating live sites news feeds. Did analysis of key words used to increase traffic to websites using Google AdWords.Used pertinent data retrieved to verify if key words were contributing to increasing traffic to websites or not. Compiled results and presented solutions in reports for the clients. Created email lists of possible potential clients.I also did minor design projects such as letter heads and logos.Worked with clients' staff to ensure they were trained on how to maintain new sites after all the data had been transferred and organized. Advanced Degree 2004 West Springfield High School － City , State Internship 2004 Fairfax Archaeology － City , State Compiled information about artifacts from previous digs as well as properly labeling them and storing them in bags to prepare them for storage. In the field work included measuring and marking test pits, shifting through dirt, digging test pits and keeping field data Skills Traditional Art Media: Black and White Photography, Oil Painting, Sculpture, Print Media Digital Art Programs: Photoshop, Illustrator, InDesign Digital Animation: Maya, Flash, After Effects

PROJECT ADMINISTRATOR ENGINEERING Summary A consistent team leader with great analytic and interpersonal skills; highly focused in achieving and maintaining excellent customer relationships to assist you in achieving your organizational goals. I have over 10 years progressive experience in Accounting, Property Accounting and Project Administration and have deliver consistent contributions to increased productivity, decreased cost and produced strong revenue gains through teambuilding, self-motivation and development. Highlights Flexible team player Analytical reasoning Financial statement analysis Compliance testing knowledge Strength in regulatory reporting Budget forecasting expertise Account reconciliation expert Adobe software proficiency Complex problem solving Strong organizational skills Expert in customer relations General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Flexible team player Flexible team player Flexible team player Flexible team player Expert in customer relations Advanced computer proficiency (PC and Mac) Experience Project Administrator Engineering Jan 2007 to Jan 2009 Company Name － City , State Direct reporting responsibilities to the Executive Vice President Maintained general ledger, financial statements and other financial reports Analyzed and interpret monthly variances and trends between budgets and actual results in developing projections and forecast Prepared monthly billing base on contracts, project progress report and work-in-progress report Prepared and analyzed quarterly backlog report to forecast revenues and employees productivity Reconciled monthly bank statements and deposit daily cash receipts Used AIA Documents to prepare Prime and Sub-consultant Contracts Audited and approved Sub-contractors invoices for process and payment Assisted Controller with year end audit Monitored Job Cost report to ensure employees are charging to the correct projects Year End CAM Reconciliation for rental properties Prepared monthly invoices for Tenants in compliance to Lease Agreement Process bank deposit and updated accounts receivable. Project Administrator Jan 2000 to Jan 2007 Company Name － City , State Prepared monthly billings and revenue forecast Prepared financial reports and analyzed variances Prepared office earnings report and distribute to the Officers Prepared rate schedule to be use in contract proposals Prepared project status reports, monitoring costs and charges associate with each project, attend department meetings and advised project managers of project overruns. Reviewed Consultant invoices and code to the correct project numbers and general ledger accounts Prepared monthly cash flow projection Prepared Standard Forms 295 & 294 reports semiannually for the Government. Prepared tax reports quarterly or semiannually for several States. Assisted Controller with year end audits Coordinated with insurance company to provide insurance certificate to clients. Senior Staff accountant Jan 1998 to Jan 2000 Company Name － City , State Prepared and analyzed financial statements on a monthly basis Reconciled and process employees expense report to American Express charges Reviewed and analyzed General Ledger on a monthly basis Reconciled monthly bank reconciliation Daily cash reconciliation, process bank deposit and updated accounts receivable. Project Accountant Jul 2009 to Current Company Name － City , State Aligned all financial activity with the regulations of the GAAP. Provide weekly cash forecast for the Eastern Region. Ensure accurate and timely billing for both external and internal customers. Update project budgets for all projects assign to me. Calculate and recognize revenue in accordance with US GAP for all projects. Setup all aspects of new projects which includes budget, contract information and revenue recognition base on contract. Perform month-end close procedures pertaining to billing, accounts receivable baddebt provisions and contingencies, journal entries and reconciling. Monthly meeting with the Director of Operation in regards  to  project income statement. ​ Education M.B.A , Business Administrator 2005 American Intercontinental University － City , State Business Administrator B.A , Accounting 1997 Florida International University － City , State Accounting Skills accounts receivable, AIA, bank reconciliation, billing, billings, budgets, daily cash receipts, cash flow, Consultant, Contracts, Controller, clients, financial, financial reports, financial statements, Forms, General Ledger, general ledger accounts, Government, insurance, meetings, excel, Microsoft office applications, office, PowerPoint, Pivot tables, presentations, Prime, progress, proposals, Express, reporting, spreadsheet, tax, Timberline

SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with 2 years in sales with vast industry knowledge. Independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Flexible schedule Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the petty thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months I had was when I sold 199 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet. Fulfilled all supervisory duties when Store Manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I am today. Experience Company Name March 2015 to November 2015 Sale Consultant City , State I Answered customers' questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 80 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And Inventory checks throughout the day. Company Name October 2014 to December 2014 Cashier City , State Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had their I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name February 2014 to June 2014 Front clerk City , State Accepted payment from customers and made change as necessary.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Take cake orders over the phone. Education Northwood High School 2014 High School Diploma : History City , State , United states During my four years of high school I did struggle to manage my grade but with the right push and motivation, I was able to achieve my goal. I managed to get all A's, B's and C's. Work History Company Name March 2015 to November 2015 Sales Consultant City , State Company Name October 2014 to December 2014 Seasonal Cashier City , State Company Name February 2014 to June 2014 Food Clerk City , State Skills Fast paced worker Attention to detail Customer service Fluent in Spanish Communication and verbal skills Fast learner

SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families Professional Experience Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create "living" technology that supports strategic vision and goals, as well as growing customer needs. Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure. Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites. Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption. Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth. Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery. Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities. Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years. Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families. Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment. Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors. Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now. Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State Challenged to secure and improve reliability of wide area network and all future business expansions sites. Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system. Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases. Responsible for overall performance and availability of all aspects of the network. Analyze network and design upgrades/changes as needed. Assess the company's current and future network needs using scalable systems. Responsible for all aspects of E-mail group. Oversee the design, development, release, and maintenance of e-mail application systems. Responsible for all aspects (software and hardware) of organization's network systems. Recommend, implement, and maintain network architectures (LAN and WAN). Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help plan and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements. Network Administrator , 01/1997 to 01/2001 Company Name － City , State Network Administration Install, configure and maintain organization's network. Build networks and maintain external and internal web presence; administer the networks. Perform system backups on its internal and external web network servers. Design and support server systems and supporting software. Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN. Install, configure and repair workstations. Provide end users support for all LAN-based applications. Education Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry

SALES REPRESENTATIVE Highlights Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken Experience 03/2014 to Current Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 40 unique clients regarding planning, production, marketing, sales and distribution of Josten's yearbook program. Key priorities include maintaining current account volume of over 700k and developing new business from potential prospects. Project manage the life cycle of customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals and distribution. Utilize salesforce to log customer communication and update targeted new business pipeline. Develop partnerships and grow Josten's market share by leading effectively as the trusted main point of contact with school administration, school organizations, teachers, students, coaches and parents. Support school missions by implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition and commitments to achievement. Doubled new account volume growth YoY when compared to previous rep performance in same timeframe. Currently at 50% to goal for 2017 new business. 08/2012 to 03/2014 Digital Media Sales Representative Company Name － City , State Responsible for the day-to-day relationship management of over 60 unique clients regarding online advertising for our dealer partners. Key priorities include servicing current accounts and developing new business from potential prospects. Convert prospective dealer principals to clients by selling Cars.com online ad packages/ancillary products. Analyze and consult dealer principals on best way to allocate their advertising budget through a competitive SEO/paid search/traditional print/broadcast media analyses to identify opportunity. Coach dealerships on best practices during sales interactions Conducted monthly marketing reviews with dealer partners on audience conversion rates. Consulted with dealer partners on best practices to improve click through rates. Negotiated largest individual sale to date for Cars.com Philadelphia (May 2013). Presidents Club-Exceeded 2013 sales goal by 228% Awarded Top Digital Media Representative for new volume growth(2013) Awarded Top Cars 360 net unit sales certificate of Achievement (2013). 08/2011 to 08/2012 Senior Sales Coordinator Company Name － City , State Responsible for the day-to-day relationship management of over 20 unique clients regarding polypropylene accounts. Key priorities include management of daily communication between supply chain, account managers, transportation, accounting, and compliance departments solving a wide variety of ad-hoc requests. Appointment by upper management to handle "Strategic National Accounts" - the largest and most profitable Braskem accounts requiring an elevated and special course of interaction and attention. Critical analysis of customer purchase orders, ensuring accuracy and alignment with forecasting of client's previously projected needs as well as adjusting future forecasts. Forecasting client requirements, such as production schedules, future customer POs, and inventory reports. Analyzing the data and providing recommended solutions to the client on a month-to-month basis. Developed a bi-monthly account analysis model showcasing customers forecasts against orders booked, validating variances to ensure accurate forecasting. Based on the value recognized by Braskem, this is has been adopted companywide for Braskem NA. Lead analyst in creation of prospecting survey for Braskem's in National Plastics Exposition 2012. 06/2010 to 08/2011 Sales and Marketing Assistant Company Name － City , State Create marketing materials for home sales and assist with open house showings. Assist in the preparation of comparative marketing analysis to obtain new clients. Increase client base by developing relationships with current clients through various online media outlets. Staff new construction sites and assist in developing marketing for new homes. Education May 2010 Bachelor of Science : Marketing International Business SMEAL College of Business, Pennsylvania State University － City , State , Spain GPA: GPA:3.5 Dean's List Member of Alpha Lambda Delta, Honors Academic Club (April 2007 - May 2009) Marketing International Business Skills accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique Additional Information AMCC Academia All-Conference Award (Fall 2006 and 2007) *Captain of Penn State Altoona Women's Soccer Team (Fall 2007)

MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER Summary Personable Engineering Manager successful at building strong cross sector professional relationships. Manages large and complex projects for the heritage ES now MS sector while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Experience Company Name City , State Manager Engineering Manufacturing Systems Engineering Manager 08/2015 Drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Manage a team of 8 direct Manufacturing Systems Engineering (MSE) leads within the Manufacturing Engineering (ME) organization that are responsible for developing, maintaining, and integrating web tools to be used by manufacturing, engineering, and business systems and processes. Provide tactical and strategic IT leadership and coordination for Manufacturing System Engineering tools products, processes, applications and technology. Support the Manufacturing Engineering directorate with IT activities including strategy development, budget and cost management, product and service acquisition and delivery, teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction. Company Name City , State Manager Engineering Process Initiatives Manager 04/2015 to 08/2015 Managed a team of 15 direct and dotted line sector-wide process leads with an operating budget of $5M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization that are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the sector and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Governed the sector wide development and migration efforts from SharePoint 2010 to SharePoint 2013 for Engineering, Manufacturing, & Logistics (EM&L). Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Manage all aspects of the project plan for successful phased migrations using distributed resources. Worked closely with the Enterprise Shared Services team (ESS) to streamline migration plans, communications, and training material for the Electronic Systems (ES) sector for SharePoint 2013. Company Name City , State Manager Engineering Process Manager 04/2014 to 04/2015 Managed a team of six sector-wide process leads with an operating budget of $2M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization who are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the Engineering East organization and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Defined and coordinated sector-wide migration efforts for SharePoint 2007 to SharePoint 2010. Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Managed all aspects of the project plan for successful phased migrations using distributed resources. Directed sector wide implementations of knowledge transfer/sharing projects in SharePoint 2010 to include the Reuse Library, Lessons Learned, and Idea Exchange. Champion existing projects; moving them forward by encouraging innovation, communication, and adoption; as well as developing teams for new projects. Developed and administered sector wide training classes for SharePoint 2010. Delivery includes campus-based and virtually led SharePoint classes containing 15 participants per class. Company Name City , State Business Process Analyst 12/2012 to 04/2014 Planned, monitored, and tracked assigned change request progress for quarterly software development lifecycle release schedules. Proactively identify and resolve issues, escalate problems, and facilitate cross-team coordination in support of the Medicare Beneficiary Database Suite of Systems (MBDSS), under the direction of the Centers for Medicare and Medicaid Services (CMS) as well as the Social Security Administration (SSA). Served as a primary resource for interfacing with end users, Information Technology (ITS) staff, and stakeholders to develop and manage requirements for mission-critical systems and business needs. Articulated written and oral requirements with CMS leaders, subject matter experts, and business partners. Participated in process improvement development for monitoring program progress, intervention, and problem solving to meet productivity, quality, customer-satisfaction goals, and Northrop Grumman strategic objectives. Received the October 2013 Northrop Grumman MBDSS Shout Out Award for managing a complex and difficult change request using strong organizational and leadership skills, providing technical support and creative solutions to ensure the work remained on target. Company Name City , State Requirements Manager 04/2011 to 11/2012 Oversaw various IT system development processes to implement the Cultural Knowledge Consortium (CKC) enterprise web based portal solution. This effort was under the general direction of Army TRADOC G2 with a budget of 3.6mil. Maintained continuous alignment of the CKC IT project scope with strategic CKC program business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission. Identified CKC technical and program specific requirements while building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization through the development of the CKC Project Charter, Project Plan and Functional Requirements Documentation. Presented periodic dashboard reports on the current IT project, future collaboration opportunities and client issues on the CKCs enterprise web based technical solution to Army TRADOC G2 leadership. Company Name City , State Applications Specialist 08/2009 to 02/2011 Delivered IT support for the physician practice management tool Epic. Managing system conversions, deployment, performance tuning, and monitoring of Epic Summer 2009 from Epic Spring 2007. Performed organizational business and systems analysis to properly document workflows and execute training plans. Review documentation for validity/completeness, authored and participated in overall project documentation for Electronic Health Records. Gathered and assessed needs from internal business units; recommended solutions to resolve issues (e.g., process workflow, printing issues, and access options); and tested functional specifications for Epic. Worked in partnership with multiple departments, management teams, physicians, and personnel in the use of business and clinical information systems across the organization while incorporating Electronic Health Record technology. Company Name City , State Business Systems Analyst 01/2009 to 08/2009 Managed a multifunctional team of employees who provided short term SDLC analysis, design, coding, and testing for a centrally hosted web solution application for the Norfolk Naval Shipyard while implementing CMMI level 3 best practices. Served as the Process and Product Quality Assurance Auditor (PPQA) and Metrics Coordinator. Responsibilities included implementing the PPQA process on the team by developing the audit plan, executing audits, documenting non compliances and following up on open noncompliance actions. Collaborated with user representatives from public shipyards and NAVSEA 04X sponsor to research solution alternatives, define requirements for the conversion of the NWEPS application to a web based business intelligence application which included Earned Value Management, Strategic Workload Forecasting, Human Resource Management and Quality Performance modules. Company Name City , State Information Architect 08/1996 to 01/2009 Governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization. Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. Through the use and creation of dashboards and ad-hoc reports using MS Access, Excel, and Cognos, data management strategies were implemented that transformed the Medicaid health plan data into actionable information for improving clinical and financial outcomes with significant ROI's. This process netted an additional $690k in capitation revenue for fiscal year 2009. Evaluated and supported development, integration, and implementation of automated business intelligence information systems such as Cognos and SAS for Medicaid health plan data through the use of database design, modeling, and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of $6K for Fiscal Year 2009. Created a process for use by external Medicare auditors that resulted in cost avoidance for Optima Health -Government Programs, which generated a savings between $40K and $125K in 2009 due to internal vendor review and consulting. Education Masters of Business Administration : Project Management 2011 NOVA SOUTHEASTERN UNIVERSITY DISS, Attending BRENAU UNIVERSITY , City , State , US Project Management Bachelor of Science : Management Information Systems 2008 NORFOLK STATE UNIVERSITY , City , State , US Management Information Systems Associate of Science : Business Administration 2002 TIDEWATER COMMUNITY COLLEGE , City , State , US Business Administration Skills Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, and pcAnywhere. User Level: Advanced user of the Microsoft Office suite of software packages to include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, and Visio.

SALES AGENT Core Qualifications Compliance Policies and Procedures (CSC) People Soft Query (DynCorp) Experienced in the use of Deltek Costpoint, PeopleSoft, Oracle and SAP. Proficient in the use of Microsoft Office software. Email programs include Outlook and Lotus Notes. Excellent Internet research skills. NCMA member. Experience Sales Agent September 2016 to Current Company Name － City , State Prepare documents such as representation contracts, purchasing statements, closing agreements, leases and deeds. Accompany buyers during visits to and inspection of property, advising them on the suitability and value of the homes based on current market conditions. Evaluate mortgage option helping clients obtain financing at the best rate and terms. Provide expertise and advice to clients and prepare their home to be competitively priced and sell quickly. Principal Subcontracts Administrator July 2012 to May 2016 Company Name － City , State Performed comprehensive support for high dollar and visibility government contracts to include involvement in proposal preparation, evaluation, source selection, price analysis and financial reporting. Reviewed and performed in-depth analysis of supplier proposal responses to ensure the most responsive, responsible subcontractor was selected for award. Negotiated subcontract terms and provided interpretation and advice to the Program Manager concerning the requirements of the subcontract, to ensure compliance with the FAR and company policy. As the senior level Administrator in the department, I provided guidance and work leadership to less-experienced Subcontracts Administrators. Subcontracts Administrator August 2009 to July 2012 Company Name － City , State Responsible for managing cradle-to-grave (Capture to Closeout) procurement process for over forty five (45) major Task Orders, valued at 1 Billion dollars. Supported the development and execution of over 90 proposal efforts with up to fifteen (15) subcontractors per program. Procurement activities involved purchasing hardware and software products; construction projects; aircraft maintenance and training programs; associated labor and training projects for simulation technical services Prepared bids, processed specifications, progress and other reports; advised management of contractual rights and obligations; compile and analyze data, and maintain historical information, while working closely with program managers, project managers, finance and engineering. Subcontracts Administrator/Buyer June 2008 to June 2009 Company Name － City , State Provided cradle-to-grave administration of assigned subcontracts and task orders with a cumulative value of over 20 million dollars. Issued and negotiated pre-award agreements (i.e. teaming and non-disclosure agreements). Prepared the solicitation documents for complex acquisitions to include statements of work, terms and conditions or flow-down terms and conditions, bid or performance evaluation factors, and other measures incorporated into the Requests for Proposal as may be appropriate for the procurement. Reviewed customer solicitations, issued subcontractor RFPs and negotiated pricing and terms in order to protect the company's interests and provide a cost savings. Developed and negotiated all post-award subcontract documents to ensure compliance with Government regulations, prime contract requirements, and company policies. Issued subcontract or task order modifications as necessary. Resolved subcontractor payment issues. Subcontracts Administrator October 2006 to May 2007 Company Name － City , State Conducted proposal preparation, negotiation, administration, and customer contact activities that provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications. Prepared RFPs and bid packages, conducted bidders' conferences, analyzed and evaluated proposals, selected and recommended subcontractors, wrote awards, and administered resulting subcontracts. Negotiated and coordinated additions, deletions, or modifications as needed. Developed specifications, work statements, and terms and conditions for the procurement of specialized materials, equipment, and services valued over 20 million dollars. Participated in the development of subcontract policies and procedures. Buyer August 2004 to October 2006 Company Name － City , State Conducted procurement actions for various Government programs in accordance with the prime contracts, FAR, DFARS, company policies and CPSR requirements. Analyzed purchase requisitions; initiated RFQs/RFPs; reviewed bids; selected vendors; negotiated terms, conditions and pricing of materials or services to be procured; issued purchase orders or subcontracts by utilizing Costpoint. Provided an overall cost savings to the company of over $20,000. Completed all necessary file documentation to include price analysis, memorandums of negotiation, determination of commerciality, etc. Tracked vendor delivery of products or services and expedited orders as needed. Provided support for subcontracting activities with NDAs, Teaming Agreements, Consultant Agreements, Subcontract Modifications and Task Orders. Associate Buyer November 2000 to August 2004 Company Name － City , State Conducted solicitations for bid from suppliers; tabulated and analyzed bids to secure lowest or best value; developed price analysis, prepared and placed purchase orders; maintained PO files in compliance. Identified new sources and procured products and services with emphasis on seeking out women and minority suppliers to assist in the achievement of subcontracting goals in accordance with FAR/DFARS. Education B.S : Management/Psychology , 1997 University of Maryland － City , State Management/Psychology Subcontract Management (JA White & Associates, Inc.) *Time Management & Organizational Skills (Rockhurst University) Skills acquisitions, Business Writing, closing, hardware, conferences, Consultant, contracts, clients, delivery, documentation, Email, finance, financing, financial reporting, Government, Government regulations, inspection, interpretation, leadership, legal, Lotus Notes, managing, market, materials, Microsoft Office software, Outlook, negotiation, Internet research, Oracle, Organizational Skills, PeopleSoft, People Soft, Policies, pricing, prime, Procurement, progress, proposals, Proposal, proposal preparation, purchase requisitions, purchasing, SAP, simulation, Time Management, training programs

AVIATION EXECUTIVE OFFICER Summary Seasoned leader who possesses effective decision making, analytical, organizational, communication, and problem solving skills. A strong background in cross-functional team leadership, with extensive experience leading and coaching a very diverse group of employees. Skilled in operations and project management with a strong sense of accountability and initiative. Comfortable managing complex operations autonomously while maintaining a strategic focus aligned with the organizations vision and centered on its values. Experience consulting with business units and customers, gleaning lessons learned to implement process improvement throughout the enterprise. Committed to the highest level of ethical, professional, and personal excellence Highlights Strategic planning Global and strategic sourcing Negotiations expert Team building Cost reduction and containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training and development Hiring and retention Accomplishments Human Resources Reduced employee turnover by 10%. Experience AVIATION EXECUTIVE OFFICER April 2015 to Current Company Name － City , State Second in command over a 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities of detachment commanding officer in supervisor's absence. Managed $60mil of organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, and 4 Department of Army Civilian employees. Maintained 24 hour / 365 day operational readiness and medical evacuation support to the 327,000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH-72A Lakota helicopters to 4 x UH-60A+ Blackhawks within a short four month time period. Accurately projected and allocated a $5mil budget with over 150 TDY travels, 100 training exercises, and 1,020 flight hours through analytical spreadsheets and quarterly audits. Mentored and facilitated career development for 4 Department of Army Civilians, while under my supervision each of their sections received an average 15% higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98% rating for the detachment. Facilitated medical training support for more than 2,000 Soldier's, Airmen, Marines, and ROTC Cadets in buddy aid, tactical combat casualty care, and aeromedical evacuation procedures in order to prepare their units for future combat operations. Aviation Platoon Leader July 2012 to May 2015 Company Name － City , State Led, trained, and mentored 18 Soldiers on the safe operation of all aviation ground support equipment, aviation operation's computers, and deployment of medical evacuation assets; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 8 x LUH-72A Lakota and 4 x UH-60A+ Blackhawk helicopters and associated equipment valued at $50mil. Orchestrated the YTC "Commander's Cup" Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building, solidifying the civilian-military partnership within the community, and raised $3,500 towards the detachment Family Readiness Group activities. Managed the employment of the unit's flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1,344 flight hours. Planned Advanced Emergency Medical Training (A-EMT) for the detachment's 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets, provide world class patient care, and expedient transport to over 500,000 Soldiers, Marines and civilian personnel on YTC annually. Pilot of the medical evacuation crew that received the Army Aviation Association of America's 2015 Sea/Land Rescue of the Year Award. AVIATION PLATOON LEADER - Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN. Aviation Platoon Leader July 2010 to July 2012 Company Name － City , State Led, trained, and mentored 24 Soldiers; developed specific combat readiness-based training for deployment in support of Operation Enduring Freedom; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 3 x UH-60A+ Blackhawk helicopters and associated equipment valued at $19mil. Planned the detailed logistics coordination between two facilities over 1,750 miles apart for the transfer of 6 x UH-60A+ Blackhawks and associated equipment valued at $37mil. Prepared Task Force for combat operations by running a battalion small arms qualification range, qualifying over 1,000 Soldiers on their assigned weapons. Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force's combat operations in RC-North. Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator: ensured airfield security by emplacing 5 miles of perimeter walls; supervised office, housing, and support facilities construction; and completed runway construction two months ahead of schedule and $1mil under budget. AVIATION MAINTENANCE PLATOON LEADER - Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ. Aviatiaon Unit Maintenance Platoon Leader June 2009 to July 2010 Company Name － City , State Led, trained, and mentored 57 Soldiers of a multi-functional Aviation Unit Maintenance Company (AVUM) on the safe operation of all aviation ground support equipment and aviation specific tools; developed specific combat readiness-based training for deployment in support of Operation Iraqi Freedom; served as first line supervisor for moral, domestic, and financial issues; responsible for the maintenance and support of 10 x UH-60L, 14 x CH-47F, and 12 x UH-60A+ helicopters. Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections (PMI) for 11 x UH-60A/L Blackhawks and 11 x CH-47F Chinooks while operating in austere deployment conditions, completing these PMI's four days ahead of Department of Army Standards. Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2,000 hours a month with no serious incidents. Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike. Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C-5 airplanes as they arrive in theatre to complete installation of combat equipment modifications, and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations. Education Criminal Justice , 2007 Jacksonville State University － State Honors in Major and Minor, Distinguished Military Graduate award. MBA : Management , 2017 University of Alabama － City , State Enrolled Military Science , 2013 Aviation Captains Career Course － City , State Six-month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge, skills, and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity, exercise critical and creative thinking in dynamic and rapidly evolving operational environments, and be capable of making sound decisions considering strategic, operational, and tactical consequences. Skills UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision

TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project and Product Manager effective in leading and directing new  product development  and technology refresh projects from inception to launch. More than  17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving measurable performance targets. Core Qualifications 18+ years in project and product management PMI and CMMI certified Excellent communications skills at all levels of an organization Business and strategic results-oriented  Collaborative leadership style and win-win philosophy Project development and lifecycle experience Cross-industry new product experience Best practice training and mentoring Substantial project management methodology and process authoring Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals Detail-oriented with strong analytical skills Process redesign and work flow planning capabilities Systems implementation and integration Vendor selection and contract management Risk management and mitigation expertise Accomplishments Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative. Work Experience Company Name February 2011 to Current Technology Project and Product Manager City , State Company Name February 2010 to January 2011 Project Management Consultant (contract) City , State Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA. Services were delivered towards standardization of project management, electronic calendaring, electronic bulletin boards, and SharePoint governance. Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City , State Lead the development of the company's SharePoint Services Practice with responsibility for $1mm in revenue generation as well as practice staffing and delivery. Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives  An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation. Managed two full-time and 3 contract resources. Company Name September 2006 to January 2007 Intergrated Scheduling Consultant (contract) City , State Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle. Schedule components included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities. Company Name September 2001 to August 2006 Founder and Principal City , State Startup of a company that delivered professional project management consulting services and software-as-a-service project management portals developed on Microsoft Project Server and SharePoint Services. Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon. Company Name January 1999 to June 2001 PMO Director City , State Directed the startup of the company's PMO in support of the company's $10 million service business, including a project and program management practice standards, strategic business planning, and new business risk assessment. Designed and implemented the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP). Company Name January 1997 to January 1999 Project Leader (contract) City , State Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division. Accomplishments included concurrent submission of new drug applications to six countries. Corporate Practice Deployment Lead. Company Name May 1987 to February 1994 Regional Manager, Professional Services Delivery City , State Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives. Managed a regional professional services project management practice covering a four state area, including a staff of 15 and a $5 million new project management service revenue responsibility.  Education George Washington University 1997 Masters Certificate : Technology Project Management State IT Project Management Loyola University 1987 MBA City , State Towson University 1983 Bachelor of Science : Business Administration City , State Business Administration Skills Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO Industries Served:  Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications ​

PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency in sales, problem resolution, ticketing experience and strong client management experience. Positive individual, who readily adapts to change, works superbly independently and with others, is experienced overseeing a team and exceeds expectations. Able to juggle multiple priorities and perform in fast settings without compromising quality of service. Core Strengths Excellent communication skills. Highly skilled in interacting with clients and achieving customer satisfaction as well as product sales. Extensive knowledge of current Airport security rules and regulations. Highly trained to work autonomously. Expert knowledge of Airline softwares like Amadeus, Altea, Gaetan, Oscar and some deltamatic. Excelent knowledge of Computers and technology. Creative problem solving Courteous and professional demeanor Energetic work attitude Native speaker of Spanish and English, highly proficient is spoken French Accomplishments I have received training and direction from many companies and from many Supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter. Work Experience Passenger Service Agent 04/2010 to Current Company Name City , State I am a lead agent on departure and arrivals of our flights, I am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent. I take the initiative to handle passengers during flight disruptions, i provide superior customer service assistance, from re-booking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company. I come up with ideas to help my team work smoothly together day to day, having an action plan is key. I aim to ease the experience of flying for our customers. I implement company policy, security requirements, check-in baggage, direct passengers to designated areas, provide necessary information and handle massive crowds. I dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents with infants). As a senior lead agent i shadow and oversee newly trained agents to their roles, great communication is key. Assistant Buyer 06/2007 to 12/2009 Company Name City , State Handled multifaceted clerical tasks (ex. data entry, filing, records management and billing) as the Assistant to the Apparel Buyer of the chain. Coordinated events, monitored the buyer's weekly schedule, made orders and monitored inventory databases and scheduled/ensured the timely delivery of merchandise. Oversaw and instructed 2 people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process. Noted and resolved errors, assisted with suggestions for store distribution based on sales reports, location and statistics. Interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via email/telephone etc. Sales Associate Supervisor 07/2005 to 06/2007 Company Name City , State Trained and directed new personnel to operate the cash reigisters, scanners, and computers, store re-stocking, floor displays and daily procedures in the stores' fast paced, busy environment. Balanced cash registers at the end of each persons shift. Courteously greeted clients and interacted with them, explained sales promotions and encourage special purchases. Guided cashiers through returns and exchange processes as required. Opened and closed the store on weekends to relive the manager. Promoted to corporate office position stated above as Famous Horse Co. Educational Background Associate of Science : Nursing 2013 Queensborough Community College City , State Studied Nursing Education, Human Resources Studied Psychology & Sociology; Human Behaviors Studied Business and Computers High School Diploma : Business 2007 Jonh Bowne High School City , State Diploma with merits and regents endorsements Qualifications Excellent communication skills, Manages and dissolves conflict, Strong organizational skills, Easily adapts to a changing environment, Team player, Clients relations, Can tolerate stress very well, Can contour and transition in any conversation, Strives to maintain quality service levels, Takes criticism and direction well, Positively exudes her presence is a room, Participates well in public speaking, Easily conforms to new regulations and rules, Can communicate professionally with others, Experienced in guiding a team, Motivated to achieve targets set, Appeases the attitude of others positively, Focus on diverse responsibilities

FINANCE COORDINATOR Summary To acquire a position that will grant me the opportunity to contribute to the efficient operation of a firm and earn advancement through my job performance. Highlights Accounting systems assessment Account reconciliations Budget analysis General and tax accounting Accounts receivable professional Fiscal budgeting knowledge Invoice coding familiarity Strong communication skills General ledger accounting skills Multi-state payroll ADP Federal and state tax regulations Record-keeping I-9 documentation Accounts payable Internal controls Microsoft applications Billing Independent worker Time management Attention to detail Exceptionally organized Relationship building Reliable Excellent communication skills Bilingual in [Spanish] Flexible Excellent time management skills Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 06/2010 to Current Finance Coordinator Company Name Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 30+ employees using the Paychex system. Maintained and entered time-keeping data for collected bi-weekly timesheets into Paychex Time and Labor system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave. Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks. Maintained an accounts payable turnover rate of 30 days or less. General ledger posting. Prepared bank reconciliation. State and City Funding Monthly Expense Reports. 09/2007 to 03/2010 Accountant Company Name － City , State Responsible for the preparation of bi-weekly payroll including retirement plans, termination, as well as resolving insurance issues and deductions for 175 employees using the ADP TotalSource and ADP PC. Maintain and enter time-keeping data for collected bi-weekly timesheets into ADP EZ Labor Management system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave. Apply knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Review payroll reports for accuracy prior to distribution of pay checks. 04/1994 to 10/2006 Senior Accountant Company Name － City Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 550+ employees using the ADP system. Maintained and entered time-keeping data for collected bi-weekly timesheets into ADP system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave. Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks. Interacted with employees and management on payroll related projects and inquiries including reporting of employee leave of absence, unemployment, fund allocations, payroll account reconciliation, disability and worker's compensation on a monthly and quarterly basis. Maintained and monitored all government contracts, grants and restricted contributions to ensure all reporting requirements are met on a timely basis and review on-going budgetary discrepancies with program directors. Prepared annual audit schedules, budgets and various financial analyses as needed. Maintained an accounts payable turnover rate of 30 days or less. General ledger posting. Prepared bank reconciliation. Successfully managed over ten state and city contracts, including preparing monthly expenditure reports, budget modifications, and year end closeouts. Maintained account receivable analysis reports. Education 2008 GED : HS Equivalence Diploma HS for Humanities － City , State − High School Equivalence Diploma, HS for Humanities Certificate : Principles of Accounting Lehman College － City , State −Continuing Education, Lehman College − Computer Leadership and Vocational Educational Program, Alianza Dominicana Inc. − Medical Billing and Coding Netcom Information Technology Certifications Medical Billing Languages Bilingual (Spanish/English). Skills Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation, Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance, Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing.

MANAGEMENT AND PROGRAM ANALYSIS Professional Summary Human services degree, ARCOM award for successful works as a budget and Administration works in the Oklahoma National Guard training department, successfully completed and passed two administration and budget related inspections, Volunteered with the Oklahoma National Guard family programs, Proficient in Microsoft Office to include, Excel, Power-point Word/ Typing 45 Words per minute. Experience in briefing administrative issues, strategies, and solutions. Experience in gathering research, searching polices, regulations and verbally communicating end results. Ability to use extensive budget knowledge to mentor and train others that are new to the field. Organized and rebuild Oklahoma Counter drug administration and financial records to meet National Guard Bureau standards receiving a 100% in administration and 88% in finance while undergoing evaluation. Ability to lead and take direction, work well with others. https://www.usajobs.gov/ Applicant/Resume/ListResurnes 3/9/2015 https ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015 Core Qualifications File/reAnalytical reasoning Budget forecasting expertise Account reconciliation Superior research skills Complex problem solving Effective time management Spreadsheet development Financial Records and Processing Oral and Written communications Computer proficiency Records Maintencance Experience Management and Program Analysis 08/2011 to 12/2015 Company Name City , State Maintain detailed record of budgetary transaction for annual operation of the SAO(State Aviation Office) budget Managed accounting operations, accounting close, account reporting and reconciliations. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Restructured and analyzed [Software program] to improve budget reporting .Revised and streamlined inefficient work procedures with automation software. Analyzed costs and revenues to project future trends. 01/2011 to 08/2011 City , State 43,000.00 USO per Year Hours per week: 40 Budget technician (This is a federal job Analyzes funding for Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, and Additional Flight training Periods to aid effectiveness and to identify deficient areas or trends. Independently or as assigned undertakes projects which involves surveys, comparisons and studies of current and past operations. Reviews, evaluates and analyzes obligations and expenditures. Prepares aviation summaries for reports submitted by subordinate AASF's. Summarizes and interprets significant data collected and relates this data to aviation plans, standards, and actions; identifies and analyzes deficiencies in resource consumption, training, workload and scheduling, and evaluates deviations from standards, plans and estimates to determine cause and impact on aviation mission. Advises management when manpower authorizations, based on analytical and statistical studies, appear unbalanced. Identifies and validates the manning required to support the mission assigned the organization by the use of various forecasting and statistical techniques. Evaluate changes in the aviation operation plan for programs that will affect the FHP and training capability forecast. Based upon higher guidance develop and annual budget for the aviation program. Reviews prior and current budgets/funding trends, complies funding projections and prepares funding recommendations. Anticipates requirements for aviation funds by reviewing execution plans and recommends appropriate action such as reprogramming funds from one project or facility to another to correct funds shortage. Develops annual training budget data for training programs. Provides cost analysis for unit school proposals and the Synthetic Flight Training Simulator Program. Forecast budgetary requirements to support centralized/specialized aviation training programs in areas such as ammunition, Parts, Oil, and Lubrication, repair parts, flying hours and personnel requirements. Knowledge of analytical and evaluative techniques to analyze program elements of the aviation program in terms of capabilities and requirements. Knowledge of administrative regulations and operating procedures to identify, analyze and provide recommendations for improving aviation methods and procedures. Proficient with ARMY computer programs such as AFCOS, SAP financial system, STANFINS, Defense Travel System as well as Excel and word. Supervisor: Clifton Barger (405-228-5473) Okay to contact this Supervisor: Yes. 10/2007 to 01/2011 Company Name City , State Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week: 40. Budget assistant (This is a federal job Objective as a Budget assistant was developing procedures and administrative processes concerning the preparation and execution of the Oklahoma National Guard Mobilization and Training budgets totaling over $100 million dollars by accurately and timely analyzing and evaluating each budget ensuring achievement of department priorities and mission objectives are met. My office duties consisted of but not limited to: Reviewing all fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations. Conduct monthly reviews of unliqudated obligations, computes and consolidates statistics for the current and following fiscal year, and supplemental budget requirements for periodic or special activities arising after budget has been completed. Reviews pay action documents for accuracy, authority, completeness, and conformity to regulatory and statutory requirements. Verify accuracy and agreement of payroll totals with accounting controls and reconciles differences. Developed budget estimates to include Mid-Year review for all assigned accounts based on experience performance factors or historical data. Monitored fund request and ensure account balances to not exceed the annual funding. Allocations. System knowledge in SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office to include Power point, word, excel. Supervisor: Bobby Yandell (405-228-). Education Bachelor's Degree : Human Services 01/2010 University of phoenix City , State , United States GPA: GPA: 3.4 GPA: 3.4 Credits Earned: 120.00 Human Services Aviation Operation Specialist 06/13 GFEBS (SAP) Courses 01/11 36B Financial Management 3/10 Activity Managers/Budget Analyst Course 12/09 Microsoft Office 05/07 Microsoft Excel 05/07 AFCOS advance course 04/06 11/09 Languages Languge_ English Additional Information Affiliations: Oklahoma National Guard - Soldier/ES Oklahoma National Guard Employee appreciation - President A_m_er_ic_an Comptroller Division - Member Name Skills accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing

SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ?

ACCOUNTANT Summary Flexible bookkeeper/ accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Account reconciliations Accounts Payable/Receivable Complex problem solving Bank reconciliations Creative Problem Solving Budget analysis & preparation Effective time management Complex problem solving Excellent managerial techniques Cost accounting Multi-Task Management General ledger accounting Strong communication skills Periodic financial reporting expert Strategic planning Intuit QuickBooks specialist SAP Accomplishments My professional accomplishments are in the area of gaining well rounded accounting knowledge about the business and communicating how the bottom line is affect by decisions. I was part of a team that created, advised and implemented SAP in North America while working for Colgate. At other businesses I helped implement several different accounting software solutions. Experience 08/2016 to 03/2017 Accountant Company Name － City , State Handled the day to day accounts payable, accounts receivable, monthly financial closing, work in process, and sales tax. 01/2007 to 08/2016 Co-Owner Company Name － City , State Created a business plan to help preserve a historic landmark building and encourage economic development in Historic downtown Rogers. Created from scratch Poor Richard's Art (an artist co-op) and then purchased The Rabbit's Lair and turned it into a fabric & fiber center that became one of the top 10 shops in America. Handled all day to day operations, finances, management of employees, strategic planning, and worked with City of Rogers to help with beautification and implementation of events. 11/2001 to 01/2007 Owner Company Name － City , State BKP was created after I had my daughter and wanted a more stay at home job. It turned into a bookkeeping/accounting firm that had 7 employees and over 120 different business customers. BKP specialized in small businesses that needed a bookkeeper to come to their site and keep their accounting records up-to-date and train them in the day-to-day accounting needs. BKP was sold to Beall-Barclay is 2005, where I became the Business Development Manager. 09/1999 to 06/2001 Accounting Manager Company Name － City , State Hanna's was a company that had grown so fast it needed process, procedures, and software to bring it up to speed. While I was there we implemented new software, audits, and inventory controls for the retail shops. 09/1997 to 09/1999 Cost Accounting Manager Company Name － City , State My job was to implement SAP software. Starbuck's was going through their manufacturing processes and creating a cost accounting system. It was a fabulous job, I just found the Seattle gray days too hard. 06/1989 to 09/1999 Cost Accounting Manager Company Name － City , State I begin as a cost-accountant for the Irish Spring portion of manufacturing at the Kansas City, Ksplant. It was a time of change, automation of the manufacturing process, and upgrading software to SAP. This is where I fell in love with accounting and helping the manufacturing team understand how it worked for them or against them. During my time at Colgate, I was involved in the cost of unions, strikes, complete downsizing of administrative roles, different general managers of the facility, and working with New York on monthly reports and annual budgets. Other projects included the creation of the Cost Accounting system and processes with the CPA firm hired to implement the software. My counter-part and I flew up to NY each week to work on this and then flew back each Thursday to work on our regular jobs. Once SAP was up and running for Colgate, I was transferred to Hill's Pet Nutrition in Topeka, KS as the Cost Accounting Manager to implement SAP. 02/1985 to 01/1989 Accounting Manager Company Name － City , State Speaco Foods was a manufacturing facility (multi-state) that made vinegar, juices, hot sauce and mustard. It was a family owned business that I worked at all my summers during high school and college. I worked in the manufacturing plants until I graduated college. Once I graduated college, I worked in the accounting department. I started in Accounts Payable, then receivables and then inventory control. My role in the accounting was to implement new software, train others, and get the inventory and cost accounting systems up and running. Before I left Speaco Foods, I became the Accounting Manager. Education 1985 Bachelor of Science : Business Administration University of the Ozarks － City , State , USA Business Administration Affiliations Main Street Rogers Skills Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis & preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading

TRAINING ASSISTANT Summary Project Management and special events Training, curriculum development, needs assessments Outside sales, recruitment and marketing Non-profit management and office administration Experience Training Assistant Jan 2008 to Current Company Name － City , State Develop and implement projects which create a positive presentation of ProEquities. Analyze and develop solutions for internal processes Coordinate and implement logistics for training events Coordinate the BDU Scholarship program Provide duties such as the maintenance of databases, preparation of PowerPoint presentations, spreadsheets, editing, mail merge and special project reports Field all incoming phone calls for ProEquities; greet guests. Market Game Coordinator/Office Manager Jan 2005 to Jan 2007 Company Name － City , State Organized and maintained Alabama Stock Market Game activities Coordinated teacher recruitment and workshops - Provide technical support and communication to teachers Coordinated stockbroker mentor program Promoted programs through correspondence, workshops and public speaking Coordinated day-to day office activity Provide support to fund development, client service, marketing, financial reporting and special projects Assist in bookkeeping activities. Advertising Administrator Jan 2003 to Jan 2004 Company Name － City , State Ensured compliance of company policy for Yellow Page and White Page directory advertising Addressed and resolved company wide directory listing issues Coordinated acquisition, distribution and billing of inventory of financial center merchandising hardware and graphics for over 700 financial centers throughout eight-state area Provided accounts receivable and payable tasks and general ledger account reconcilement for directory advertising, merchandising hardware, graphics and holiday signs Coordinated design, job biding and distribution of financial center signage. Director Jan 2001 to Jan 2003 Company Name － City , State Provided oversight for non-credit training programs.- Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Developed of instructional strategy and design for new programs and evaluation of existing programs/courses Developed customized, industry-specific curriculum based on needs of client/community Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Provided oversight for management of registration, revenues, program implementation, record retention, and student recruitment and maintenance of quality educational standards. Workforce Development Specialist / Continuing Education Coordinator Jan 1998 to Jan 2001 Company Name － City , State Served as project manager of Workforce Development Center activities Developed customized, industry-specific curriculum based on needs of the client/community Developed and delivered training to corporate clients and community Developed and maintained relationships with various constituents - Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Managed development of instructional strategy and design for conferences, certificate programs and courses Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Managed registration, program offerings, student recruitment and quality educational standards. Executive Director Jan 1996 to Jan 1998 Company Name － City , State Developed and maintained relationships in banking community Served as spokesperson and liaison to affiliate colleges and the public Recruited and supervised office staff, and instructors Developed and implemented instructor and volunteer training Implemented delivery of educational curriculum and served as student advisor Administered annual budget and maintained financial records Developed and managed marketing plans and quarterly statewide promotional publications Directed Birmingham Chapter into statewide consolidation process. Territory Manager Jan 1994 to Jan 1996 Company Name － City , State Developed and maintained relationships with new and existing accounts Developed and maintained community contacts through job fairs, presentations and civic involvement Assisted in employee recruitment, placement and orientation ERC (Employee Recognition Committee), PROEQUITIES-Chairman BOY SCOUTS OF AMERICA - VULCAN DISTRICT COMMITTEE - Marketing Director BOY SCOUTS OF AMERICA - VULCAN DISTRICT - Certified Trainer of Adult Leadership CAHABA GIRL SCOUT COUNCIL - Field Executive, Certified Trainer of Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE - Recruitment Coordinator BIG BROTHERS/BIG SISTERS OF Tift Area - Caseworker/PR Assistant. Education Bachelor of Arts Degree , Public Relations/Speech Communication Journalism AUBURN UNIVERSITY － City , State Public Relations/Speech Communication Journalism Completed Certificate Program in Project Management UNIVERSITY OF ALABAMA AT BIRMINGHAM － City , State Interests ZENGER MILLER TRAINING - Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event Skills accounts receivable, advertising, banking, billing, bookkeeping, budget, hardware, conferences, COUNCIL, credit, client, clients, databases, delivery, editing, financial, financial reporting, general ledger, graphics, instructor, inventory, Leadership, logistics, Director, marketing strategies, marketing plans, marketing, Market, materials, mentor, merchandising, mail, office, PowerPoint presentations, Page, presentations, PR, processes, Project Management, public speaking, publications, quality, Recruitment, spreadsheets, strategy, teacher, technical support, phone, Trainer, training programs, workshops Additional Information ZENGER MILLER TRAINING - Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event

FINANCE MANAGER Summary Ability to communicate effectively to customers, management and staff. Establish rapport with clients from diverse socio-economic and ethnic backgrounds. Ability to deal with crisis in a calm, professional manner. Highlights Team leadership Accomplished in relationship selling Friendly and cheerful Approachable Proven sales track record Goal-oriented Exceptional time management Adept at closing sales Sales management Experience Finance Manager 01/2013 － 03/2016 Company Name City , State Lasco Ford. As the lead finance manager my responsibilities were numerous. My primary responsibility is to represent the dealership and abide by all the legal and ethical guidelines set forth under Federal Law. I aslo present all available products to 100% of the purchasing customers 100% of the time.I explain all the benefits unique to each available product. I am responsible for gathering all the appropriate documentation required from each lending institution for each individual customer. I ensure all CITs are funded within set guidelines by the dealership. I have build lasting and ethical relationships with my Buyers and Organizational Representatives. I have been professionally trained in Menu Selling by Gerry Gould AAGI. I am also part of additional Finance Manager formats such as Finance Showroom. New Car Sales. Al Serra Buick/GMC. I assisted customers with their New vehicle purchase/Lease with excellent counseling and product knowledge. I maintained a Customer Survey Index CSI of 100% (4.0) in the Buick, Cadillac, Chevrolet and GMC divisions. Along with the 4.0 customer CSI I also was current with all the General Motors training available for the complete GM 2012-2013 product Line-Up. I had complete working knowledge of all General Motors programs needed to maximize customer Rebate offers, as well as the ability to construct deals that maximize profits for the dealership. I was 2nd in the entire dealership for F& I penetration at $1050 per/copy. Answered customers' questions regarding products, prices and availability.Emphasized product features based on analysis of customers' needs.Maintained friendly and professional customer interactions. Assistant Sales Manager/Sales 01/2007 － 01/2009 Company Name City , State LaFontaine Auto Group. I assisted customers with the purchase/lease of a new or pre-owned vehicle, by maintaining the knowledge of the current purchase/lease options offered by the manufacture. I maintained the best product knowledge of the entire product line. I also assisted the New/Used Car Manager with the daily activities of the both departments to include lot and inventory management, deal structure and closing . I held the most certifications of all the sales associates. I completed all courses available from Lead Management, Commercial Vehicle sales, Leaf Vehicle Sales Leader, and all product knowledge training. New/Used Sales Consultant. General RV. I assisted customers with the purchase of the perfect Recreational Vehicle for their family. Extreme product knowledge was required due to a multiple line inventory, and floor plan availability. I was consistently in the top 10 of the sales force with volume and gross production. Assistant Used Car Manager/Sales 01/2000 － 01/2005 Company Name City , State Bill Fox Chevrolet. I assisted customers with their vehicle purchase/lease. Through excellent counseling and product knowledge. I also assisted the Used Car Manager with the daily activities of the Used Car Department. I was consistently awarded "The legion of Leaders" award from General Motors for my ongoing excellent CSI marks and product training. Used Car Manager 01/1998 － 01/2000 Company Name City , State Used Car Manager. Expressway Ford. I managed the used car inventory to include; appraisal's, auction purchases and sales, wholesale, deal desking, ongoing sales training, and the daily responsibilities of a Used Car Manager. Under my management gross per unit was improved from less the $800 per copy to more than $2000 per copy. I trained my sales staff though greater knowledge of the sales process and the entire product line, also their income was substantially increased. The implementation of my management processes and procedures was recognized by the Ford Motor Company's Regional Sales Director by his acknowledgment of the dealerships stunning success. General Sales Manager 01/1996 － 01/1998 Company Name City , State I was responsible for the inventory of both locations with a total of approximately 200 units. I also maintained the daily functions of the store such as personnel scheduling, deal desking, finance submissions, advertising in print and media form, floor plan management, and much more. Under my management the owner's were able to open a second location due to the increase in our gross per/unit profit. I also implemented many policy and procedures to enhance the capabilities of the stores performance. Sales/Assistant Used Car Manager 01/1991 － 01/1996 Company Name City , State New/Used Car Sales Professional/ Assistant Used Car Manager. Albert Chevrolet. I assisted customers with their vehicle purchase/lease needs through excellent counseling and continued knowledge of current rebate availability as well as product knowledge to ensure the customers best selection of a vehicle. I also assisted the Used Car Manager with the daily activities of the Used Car Department. I was awarded "The Legion of Leaders" from General Motors for volume sales, high customer satisfaction, and completion of all General Motors product knowledge training and sales training material. Munitions Systems Specialist 01/1985 － 01/1988 Company Name City , State Munition Systems Specialist: I assembled, disassembled and maintained non-nuclear tactical weaponry. Education Medical Engineering / Business Management 2 yrs. Baker College Professional Meetings * AAGI Finance Management Course * Several motivational skill building seminars and Work-shops. : City , State Interests Legion of Leaders, Nissan Certified, United States Air Force * Honorable discharge from the United States Air Force * My activities always include my family. We like to camp, cannoe, hunt and plan great vacations Additional Information Honors & Activities * Legion of Leaders, Nissan Certified, United States Air Force * Honorablele discharge from theUnited States Air Force * My activities always include my family. We like to camp, cannoe, hunt and plan great vacations Skills advertising, benefits, Business Management 2, closing, Consultant, counseling, customer relations, customer satisfaction, documentation, Finance, floor plan, forth, GMC, inventory management, inventory, Law, legal, Director, Meetings, 2000, personnel, problem solving, processes, purchasing, Selling, Sales, sales training, scheduling, seminars, phone skills, unique, Work-shops

SOFTWARE ENGINEERING MANAGER Summary Multifaceted technical career with 15+ years' track record of innovation and success. Accomplished, enthusiastic, and driven Software Engineer with a solid history of effective systems engineering in Client/Server/ Web / Enterprise software and SaaS / SOA development. Well recognized for strong leadership and project management abilities while leading cross-functional teams in fast-paced, competitive work environments. Willing to multitask on projects in personnel and database management and architecture/design. Highlights C#, ASP.NET, MVC, SQL, JavaScript, Java, Web Services, Agile, Scrum, ETL, PHP Tools: Visual Studio, SSRS, SSIS, IIS, SharePoint, Eclipse, Apache, Cognos, SQL Server, Oracle Experience Software Engineering Manager August 2011 to Current Company Name － City , State Orchestrate key internal IT developments for large-scale enterprise solutions while managing budgets and capacity planning company-wide. Cross-train a professional team of 10+ employees on software development using C#, ASP.NET and JavaScript, and SQL. Foster relationships between competitive organizations in order to coordinate cross-functional software, oversee career guidance/progress, and monitor success ratios. Senior Software Engineer April 2008 to August 2011 Company Name － City , State Coordinated highly responsive web-based software development using C#, ASP.NET and JavaScript, SQL and Dojo. Built loyalty and rapport as a result of strong written and verbal communication while overseeing, supporting, and enhancing existing systems and software. Strategically maintained department and enterprise Cognos reporting systems, along with system architecture/ design. Troubleshot database and reporting issues. Senior Software Engineer/Architect April 2003 to August 2008 Company Name － City , State Led teams in full life cycle software development using C#, ASP.NET and JavaScript, SQL as a result of strong expertise in supporting and enhancing existing legacy systems and software. Assigned to train others and maintain the department and enterprise Crystal reporting systems, along with system architecture and design. . Acquired further multi-department exposure as Development Manager at Matrix Bancorp, and Supervisor/ Developer at MCI WorldCom. Education Computer Science Information Systems UNIVERSITY OF LOUISIANA ASHFORD UNIVERSITY － City , State Computer Science Information Systems Skills ASP.NET, Agile, Apache, budgets, capacity planning, Cognos, competitive, Crystal, database, Eclipse, ETL, full life cycle, functional, PHP, IIS, Java, JavaScript, managing, C#, SharePoint, MVC, enterprise, Oracle, Developer, progress, rapport, reporting, Scrum, software development, SQL, SQL Server, Supervisor, system architecture, verbal communication, Visual Studio, written

BILLING ACCOUNTANT Summary Detail-oriented billing professional with 11+ years experience applying exceptional customer service and resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Experience 01/2011 to 01/2012 Billing Accountant Company Name － City , State Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Ranked as most effective billing representative in the department out of 18 representatives. Prepared a broad range of customized invoices to individuals and commercial accounts. Expressed appreciation and educate customers on the products and services available. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. 01/2009 to 01/2011 Billing Representative Company Name － City , State Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers. Perform task associated with processing of all non-standard/standard billing request. Maintenance contract, consolidations and revisions to supporting documents. Process all non-standard/standard billing request which include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings and billing due list. Perform non-revenue billings as well as credit adjustments, contracts and other billing requests as required. Maintain files of generated billing documents. Resolution of incorrect information to correctly bill a customer. Assist manager with administrative functions when necessary. 01/2000 to 01/2007 Billing Specialist Company Name － City , State Works a number of detailed revenue based reports and ensures the accuracy of invoicing. Maintains current business records received and responds to customers inquires, as well as sales and services. Research and resolving billing discrepancies. Responsible for handling monthly client billing and invoicing. Interfaces on the phone with customers, internal sales and service employees in resolving billing discrepancies. Interfaces with credit representatives to correct errors identified through the collection process. Occasional collection calls Process manual invoices. Establishes customer contracts in billing systems. Support multiple contract types and manage complex billing rate agreements. Organize invoices by billing type and maintain documentation to facilitate audits. Assist manager(s) in problem solving. Invoiced projects, periodic maintenance agreement, and transactional data consistent with contracts and/or purchase orders. 01/1999 to 01/2000 Billing Administrator Company Name － City , State Consistently billed customers in a timely manner. Process manual invoice. Maintain high level on internal and external customer satisfaction while achieving business objectives. Provide administrative support in the areas of revenue generation and accounts receivables. Work effectively with the credit, marketing and procurement department, executive management, and sales personnel to ensure best possible account service. Validates purchase orders for accuracy. Occasional collection calls. Education Bachelor degree : Business Administration Belize America Business Administration Additional Information AWARDS *Recipient of achievement award for exceeding target. *Received special thanks and recognition certificate for participation on team that exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type

SALES Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Analyst with extensive experience in Microsoft Office . Proficiencies include Microsoft Word  and Microsoft Outlook .  Can effectively multitask in challenging situations and meet critical deadlines. I'm self-motivated, I work well independently and need little supervision. Core Qualifications Excellent comprehension and retention skills Can work with short deadlines and under pressure Offering a fresh perspective on Customer service needs. Computer and technical literacy Strong organization skills, the ability to plan ahead and always do a thorough job. Articulate and persuasive to present my ideas to the public Expert in Creative Problem solving Education and Professional Placement Customer needs Assessment Experience with appointment scheduling Contract negotiation/review/drafting Change management  Advertising  Business Development Marketing Multi-Task Management  Project Management  Sales  Statement Billings  Weekly Payroll Experience Sales , 02/2016 to 04/2016 Company Name - City , State Sales of firearms and accessories.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels. Co-Owner/Manager , 02/2008 to 01/2016 Company Name - City , State Palace Pet Grooming - 40359 Hwy 41 ste #4 Oakhurst Ca. 93644. I Defined strategies and business plans for Palace Pet Grooming . Directed strategic initiatives to achieve a strong business plan that launched an inspired Husband and wife's dream, that created a business model which is still thriving to this day.  Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Worked effectively in a heavily cross-functional, fast paced environment. Developed innovative product solutions grounded in clear understanding of customer needs. Spearheaded the creation of blogs and social media content. Produced engaging online marketing campaigns. Led concept development and organized sales and operations resources. Correctional Officer , 01/2003 to 10/2009 Company Name - City , State Maintain security within the institution and oversee the health and safety of staff and prisoners. Patrol and inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. Maintain surveillance of grounds by foot and from vehicle. Perform inspections and searches of premises and cells, checking for contraband and compliance with regulations. Conduct searches of prisoners and visitors. Observe prisoners directly and indirectly through visual, audio and video monitoring, to ensure the physical safety of prisoners, staff and the public. Monitor radio transmissions between staff in order to respond immediately to calls for security support as needed. Provide escort and security for visitors. Comply with and enforce security procedures for equipment and supplies. Operate control room, monitor gates, cameras, alarms, and video terminals. Enforce institutional rules and Standard Operation Procedures (SOP). Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies. Explain rules and procedures of the facility to (individual/group) prisoners so they understand the expectations and consequences. Supervise prisoners to maintain general order in daily activities, work assignments and programming. Monitor inmate phones, mail , etc. Apply the appropriate level of force in accordance with policies, ranging from verbal warnings and physical presence through the use of soft and. hard restraints and in extreme cases deadly force. Maintain order and discipline in dormitories, shops, work details, and recreational activities; report infractions of rules, handle unruly and violent prisoners using minimum necessary force. Perform head counts of prisoners and confirm each inmate's identity when conducting a facility count. Compile data for necessary written incident and other required. reports. Stabilize and provide backup in emergency situations for the protection of the public, staff and prisoners in situations such as aggressive behavior, fights, riots or other disruptive behavior, escape attempts, fires, accidents and medical emergencies. Education High School Diploma : General Studies Automotive Technology , 1991 Yosemite High - City , State General Studies Automotive Technology Universal Technical Institute - City , State Professional Affiliations 1993-2007-In past experience I have had 10 years of combined skill as a commercial truck driver, with everything from local route work as a sanitation engineer, to construction material delivery, to long haul OTR driver.  1994-2004-As well as the above listed, I have had ten years as a Paid Call Firefighter (PCF) for Madera County. In this function one of the many things I learned was the duties of radio dispatch protocol.  Accomplishments Was instrumental in instituting a new scheduling practice that streamlined our booking process.  Results of the new scheduling procedure increased our booking appointments from only booking 1 month out, to booking every 4 to 6 weeks for up to 1 to 2 years out.  I developed a new advanced payment option, where the clients can pre-pay onto a debit style card. They can choose the set amount of funds. With this option they get a percentage discount taken off for booking the year. With these cards they can reload anytime, and with this creative plan it drastically increased the predictability of the income variables.    Skills Event Management and Promotion Leader Strong Negotiation Skills Team Building and Team Leadership

COSTUMER SERVICES Summary Costumer representative with background as sandwich artist and security looking to join a growing entrepreneurial organization as part of the Executive team. Skills Operations management Financial records and processing Quick learner Client-focused Computer proficient Active listening skills Telephone inquiries specialist Cash handling accuracy Superior communication skills Top sales performer Customer service expert Strong communication skills Superior organization skills Store maintenance ability Energetic work attitude Adaptive team player Cheerful and energetic Telecommunication skills Experience Costumer Services , 02/2018 to Current Company Name － City , State Answered customer questions and took orders. Assisted customers with finding solutions to their complaints, concerns and inquiries. Recommended, selected and helped locate merchandise based on customer needs and desires. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Confirmed that appropriate changes were made to resolve customers' problems. Sandwich Artist , 01/2017 to 02/2018 Company Name － City , State Executed all daily tasks and assisted other team members when needed. Prepared food items, including sandwiches and other products to meet customer specifications. Assisted customers, including answering questions and preparing orders. Organized food preparation stations and replenished supplies as needed. Delivered superior customer service focused on quality and meeting customer needs in a timely manner. Cleaned and maintained all food preparation stations. Trained Sandwich Artists to apply attention to detail and commitment to quality. Communicated with customer to provide menu offering details and assist with decision-making. Proofed dough products and baked breads, cookies and other bakery products. Handled and bagged groceries carefully and according to customer preference. Stocked, priced, front-faced and rotated merchandise. Monitored the freshness and condition of prepared foods. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Security Guard , 05/2015 to 01/2016 Company Name － City , State Maintained order, responded to emergencies and enforced federal and local laws. Communicated with supervisors regarding any issues that occurred while on duty. Immediately reported fires, accidents and other safety hazards. Enforced all building rules and regulations in government facilities. Protected federal employees and their property by monitoring all access to government-owned and leased properties. Detained individuals when necessary to prevent security breaches. Patrolled the premises regularly to ensure safety of employees and visitors. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Florist helper / Delivery driver , 02/2011 to 03/2011 Company Name － City , State Communicated information to customers about product quality, value and style. Consulted with customers on the latest styles and trends. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Kept the showroom clean and maintained neat, orderly product displays. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Worked as a team member performing cashier duties, product assistance and cleaning. Stocked and rotated inventory regularly. Resolved customer complaints and adjusted orders. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Loaded and unloaded merchandise at stores and vendor locations. Processed payments by accepting cash, checks and credit card payments. Served as the company's only bilingual Spanish/English customer service representative. Seasonal Field Worker , 05/2006 to 08/2006 Company Name － City , State Seasonal migrant worker that would return every summer till 2012 Mowed and edged lawns and flowerbeds using shovel and hula hoe. Operated motorized vehicles and equipment such as tractors, and traiers . Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees. Installed rock gardens, ponds and irrigation systems in accordance with client specifications. Planted seeds, bulbs, ground covers and trees. Arranged shrubs, trees and flowers to create particular landscape effects. Education and Training High School Diploma : 2012 Psja Early College High School － City , State Ranked in Top 15% of class 4.0 GPA Student council Member Future Farmers of America member Jurnalism editor Secretary for FFA Secretary for student council Migrnat student Texas A&M International University － City , State Major in criminal justice Minor in business administration Expected Graduation date December 2020 Texas A&M International University － City , State Major in criminal justice Minor in buisness administration Community Service Volunteer WBCA 2012, 2013, 2014 and 2017 Volunteer Food bank 2013 Volunteer Habitat for humanity 2012, 2013 Volunteer Farmers Market 2014 Volunteer softball games 2015, 2016 Languages Spanish English Skills Cash handling Careful and active listener Multi-tasking Strong public speaker Professional and friendly

HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -"How to Hire Smart" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website

BUSINESS DEVELOPMENT & DIGITAL MEDIA MARKETING SPECIALIST Summary A self-starter and dynamic professional with over nine years of sales, marketing and customer service experience. Key strengths include critical thinking, creativity in developing new sales strategies, resourceful problem solving and the ability to maximize resources. Outstanding oral and written skills with demonstrated success in building relationships with co-workers, management, external partners and customers. Bilingual communication skills in: Portuguese native language) and English (business level). Accomplishments Awarded “The Best Therapeutic Nutritional Representative of Brazil” for contributions to [Name of Project] . Top Performance award for the best Therapeutic Nutritional Representative of Brazil in 2010 - Abbott Nutrition Award for developing a marketing and distribution plan for Home Care service - Abbott Nutrition Experience Company Name City , State Business Development & Digital Media Marketing Specialist 08/2014 to Current Responsible for selecting qualified Brazilian organizations and top executives to be featured within Business Review Brazil and Supply Chain Digital magazines. Research up and coming companies that could benefit from international exposure, minimum of $100MM valuation. Follow up on generated leads, qualify companies, conduct preliminary interviews, request photos and other needed media, all with the goal of quick closure to pass on to editorial team; leading to $200k in revenue in 2015. Responsible for researching and finding own leads through internet/database/networking. Project management of digital footprint; take responsibility and ownership for development of list generation and customer portfolio. Have a proactive approach in developing customer portfolio in line with company requirements Undertake marketing research for project management. Manage, maintain and update personal business social media sites. Company Name City Marketing & Social Media Intern 04/2014 Developed a Retail Account Map in Google Maps Engine Pro to assist the company with retail activation and management. The map provided better visual and information content of all the company's dealers locations within the U.S. This included all detailed information of sales and budget of each product category, as well as all competitors' dealers locations. Effectively used Hootsuite to follow and monitor standup paddle and surf athletes on their social media networks. Provided important information and updates to leverage athletes' participation and provide content for social media and website marketing. Created a master events calendar spreadsheet with all standup paddle events worldwide for the 2014 season. Company Name City Sales Representative 12/2008 to 07/2013 Effectively managed the most important accounts in Minas Gerais state and the distributor network. Identified and prospected hospital accounts to execute strategic sales initiatives that resulted in exceeding the established sales goals. Successfully negotiated to close business with the hospital accounts, which were consistent with the sales and margin goals of the organization. Utilized promotional materials and clinical studies to effectively communicate the clinical and scientific benefits of Abbott Nutrition products to targeted healthcare professionals. Organized meetings and speaker programs, in order to deliver content to health care professionals in topics related to clinical nutrition, products and Abbott Nutrition expertise. Participated in national and regional medical conventions and exhibits. Achieved the Top Performance award for the best Therapeutic Nutritional Representative in 2010. Received an award for developing a marketing and distribution plan for Home Care in Abbott Nutrition, resulting in a 40% increase in sales in 2 months. The plan was then expanded throughout Brazil, in 2012. Company Name City Sales Supervisor 07/2007 to 12/2008 Supervised, directed and motivated five sales representatives in order to achieve the overall corporate sales objectives. Recruited, selected and trained sales representatives. Education Master of Business Administration : Marketing September 2017 San Diego University for Integrative Students , City , State , USA Marketing Professional Certificate in Business Management : Marketing 2014 Marketing Executive Management Certificate : Strategic Management & Marketing 2013 UC San Diego Extension , City , State , USA Strategic Management & Marketing MBA : Business Administration 2010 University of La Verne , City , State , USA Business Administration Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil 2008 GANEP, Belo Horizonte, MG, Brazil 2007 Unicentro Newton Paiva, Belo Horizonte, MG, Brazil Skills approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website

DIRECTOR, INFORMATION TECHNOLOGY Professional Summary Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations. Core Qualifications IT management Results-oriented Operations management Budget administration Change management Problem resolution Team leadership Decisive leader Cost reduction Experience Director, Information Technology August 2008 to Current Company Name － City , State Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board). Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities. Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs. Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications. Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields. Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts. Directly involved in vendor selection and final contract negotiations and approvals. Supervises information technology and telecommunication staff and provides guidance and direction of daily activities. Develops and supervises the work of system project consultants. Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing. Develops form management procedures and reviews and justifies current practices. Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows. Represents the Board of Commissioners on national and international committees and conferences as necessary. Prepares hardware, software and personnel budgets for the I.T. department. Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process. Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc. Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port. Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack. Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies. Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients. Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies. Oversees a large repertoire of sophisticated application software. Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system. Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements. Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues. Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications. In charge of all telephone services required by the Board. This includes the main administrative phone switch and sub-switches and all cell and broadband services. Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present. FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment, Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation. Associate Vice-President for Information Technology and Telecommunication April 1980 to October 2004 Company Name － City , State Oversight responsibility for staff of 22 people, including 19 professionals. Created and managed the Office of Information Technology. Developed and implemented the Strategic Plan for the Office of Information Technology. Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university. Integrated the Management Information System department and the Telecommunication department into one cohesive department. Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications. Developed administrative system for all users to become proficient in these areas. Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes. Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam. Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another. Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty. Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000. Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff. Education Ph.D : Coastal Oceanography , 1996 State University of New York － City , State , USA Coastal Oceanography M.S : Computer Science Marine Sciences Research Center School of Marine and Atmospheric Sciences Computer Science B.S : Mathematics University of Evansville － City , State Mathematics Xavier University － City , State Professional Affiliations *Member of AAPA Information Technology Committee *Represented the University President at Southern Educational Foundation *Member of the Instructional Technology Assistance Project (ITAP) team *Participated in Educational Leadership Council *Served on Academic Computing Committee. Accomplishments MCSE (Microsoft Certified Systems Engineer) LDCCA Certified Installer for Fiber Optic and Category 5/5E Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers Wireless Network Auditing Training System Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation Skills academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written Additional Information COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship

MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER Portfolio www.Artisterymedia.wix.com/creativeflow Summary A hardworking, focused and determined artist looking to obtain a full-time position as a Graphic Designer. Technical Skills Adobe Photoshop Adobe After Effects  Adobe Illustrator Adobe InDesign Adobe Premiere Adobe Dream Weaver Sketchbook Pro Intermediate Html Coding Microsoft Word Windows  Troubleshooting Calculator, printer, fax machine, etc Microsoft Word Microsoft PowerPoint Accomplishments 2014 Civic Engagement Cover Design Winner Graphic Design Experience Multimedia Designer and Graphic Designer Sep 2015 to May 2016 Company Name － City , State  Worked on branding and logo design for the office as well as inside designing of templates for the office's online services. Consulted with clients on poster designs for their conferences and presentations to their leadership Boards. Graphic Designer/ Promoter Jun 2014 to Current Company Name － City , State Helped the management team with future events and promotional tactics along with  designing promotional materials  and designed flyer's. FreeLance Graphic Designer Jul 2013 to Current Company Name － City , State Created graphics for pamphlets, banners, screen graphics and web graphics for  the church. Helped with film design and created after effects bumps for message series. Free Lance Digital/Graphic Designer Aug 2009 to Current Company Name － City , State Freelance designed for networked Clients upon request. Education Bachelor's of Fine Arts (B.F.A) , Digital Art & Design 2016 Towson University － City , State , United States Digital Art & Design Community College of Baltimore County － City , State , United States

SALES / FINANCE MANAGER Summary Looking out for a position as administration assistance with a reputed firm where I could use my core competencies and knowledge for the mutual growth and benefit. A civil engineer / projects manager with more than 10 years of vast experience in management, planning, designing, bidding and implementation of civil construction projects of buildings, Roads, hydraulic structures, solid waste transfer stations, waste water treatment plants, concrete paving, security projects and etc. Enthusiastic and hardworking professional with experience of travelling to project sites around the country including remote environments with limited communications or logistical support. Possess a great record of accomplishment of contributing to continued business improvement processes and meeting the projects objectives. Professionally committed to delivering high quality engineering and environmental services. Experience of working on infrastructure, utilities, and structural and highways projects. 3 years experience in administration, customer services, Auto finance and used cars selling with one of the best car dealership in Forest lane, Garland. Excellent experience of doing business with United Auto Credit, Westlake and Lobel. Highlights Operating Systems: Windows, Mac OS X Software: Microsoft Office, AutoCAD, Photoshop, PDF professional, MS Outlook. Experience Sales / Finance Manager Sep 2011 to Sep 2014 Company Name － City , State Determining annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results. Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implementing sales programs by developing field sales action plans. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establishing and adjusting selling prices by monitoring car costs, competition, and supply and demand. Contributing to team efforts by accomplishing related results as needed. Manage the international sales. Collecting payments follow with customers, customer services. USACE/ CONTRACTOR (ALBASHIQ GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Sep 2005 to Sep 2011 Company Name http://www.albashiqbird.com. Estimating activities of project bids then performing the job perfectly depend on the bid and perfect specifications. Defining the projects objective and developing plans to accomplish the objectives. Work in order to define the specific objective of the projects. Including members of the project team in the plan development phase. Organizing function for involves identifying and securing necessary resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together on the project. Determining what tasks must be completed. Motivating members of the project team to work together in order to complete the goal. Tracking progress and comparing it with planned progress. Solve problems and get the project back on track. Responsible for guiding employees in achieving the goals and ambitions of the company. Ensuring that all processes and practices are working in a proper manner. Discussing with other members of the top management and devise any specific goals, which are to be accomplished within a certain time period. Overseeing all processes and pay minute attention to monthly or quarterly functioning of each individual practices. Doing well experience and efficiency for handling the operations of individual practices in a company. Training, guiding and assisting the newly hired process employees, regarding handling daily processes and employee performance. Conducting presentations to the higher management pertaining to business, marketing, and advertising strategies, and all other necessary aspects of the company processes. Communicating with clients and attracting new projects to the company for execution and finalization. Ensuring that every individual department is giving their best possible outputs, and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the company. Conducting quarterly, semiannual and yearly general meetings for presenting the profits, gains and achievements of the company. AL-MAHER GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Nov 2002 to Aug 2005 http://www.almaher-iraq.com. Managing the tasks is performed to the fullest of the efficiency. Planning out an organizational structure to bring out ease and flow in the tasks. Suggesting new policies and modifications in order to reform the nature of work. Developing good relations with my colleagues and motivate them to do well by appreciating their good performances. Participating in meetings, discussions, projects site visits workshops and hearings. Preparing bids and proposals for the prospective clients to expand business operations. Provide full information to the accounts departments and auditors and assist them in case of difficulty. Determining the resources required for the purpose of production. Preparing status reports and presenting them to the higher managing authorities for scrutinizing. Delivering the performance with better success rates. Keeping in touch with the clients who have assigned the project to my company and make them aware of the status of the work finished. Leading my team and bring out the best in them. Responsible for developing a good dialog and communication with the team member for the success of the project. Estimating activities of project bids then perform the job perfectly depend on the bid and perfect specifications. Establishing easy communication between the employees and the higher authority. Solving problems for my team members. Team building, which is defined by success. Accomplishing project objectives and the outcome (success) of the projects. Site Engineer Jun 2000 to Oct 2002 Company Name － City Studying each project at the onset and draft an outline of items that may need attention. One of my first duties was studying the work plan submitted by the contactor and suggesting any modifications to the supervisor Engineer. Supervising the works on site in accordance with the contract requirements and using the template and procedure established by government. Supervising the works in accordance with the drawings, technical specifications and bills of quantities. Ensuring the correct implementation of the works according to technical specifications, to designs and quality of materials. Preparing list of materials for which the procedures for acceptance will be done. Preparing list of tests that may be required and following these tests to be carried out and approved. Checking and testing of completed works before a contractor covers them. Checking and ensuring that the site is arranged as per the site management plan and that all measures are taken for site safety and the safety of the third parties in the vicinity of the site. Ensuring that health and safety measures are adopted and followed to the full extent and prepare weekly report. Suggesting and instructing additional safety measures if needed. Studying and verifying quantities of works done and provide a report to contractor. Providing an assessment of any variation to contractor for approval. Assist in the preparation of provisional acceptance and snag list. Maintain a filing system for all site memos and instructions, measured quantities of work and materials on site, reports and other documents and correspondence pertaining to the construction activities. Coordinating the site meetings with the Contractor. Education Bachelor of Science , Civil Engineering 6 1997 Mosul University － City , Iraq Civil Engineering Both degrees already equivalent to US degrees. Master of Science , Civil Engineering 11 1999 Mosul University － City , Iraq Civil Engineering Languages Bilingual: English/ Arabic. Skills Photoshop, advertising, Arabic, AutoCAD, business operations, com, clients, customer services, dialog, Engineer, English, Estimating, filing, forecasting, government, gross-profit, http, instructing, international sales, Languages, Team building, Mac OS, Managing, marketing strategies, marketing, materials, meetings, Microsoft Office, MS Outlook, Windows, works, Operating Systems, Organizing, organizational, PDF, plan development, policies, presenting, presentations, processes, profit, progress, proposals, quality, safety, selling, sales, supervisor, Supervising, workshops

MASTER TEACHER Highlights Home schooling knowledge Calm and patient Certified in Early Childhood Education Head Start programs Strong communicator Toddler and preschool curricula Classroom management Classroom management Skills I have a lot patience, I communicate really well with children, I can usually calm a stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City , State , USA Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development High School Diploma , General 1991 Beaumont High School － City , State , USA Emphasis in Child Development Experience Master Teacher Sep 2010 to Apr 2013 Company Name － City , State Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child. Teachers Associate Aug 2004 to Nov 2009 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps. Teacher aide Aug 1999 to Mar 2001 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program. Extra-Curricular Activities I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years . I also helped run an after school "get your homework done here" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school. Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.

DIGITAL PROJECT MANAGER Highlights HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro - Familiar with Google Analytics, Photoshop, Axure and FTP systems - Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net and International Checkout Experience DIGITAL PROJECT MANAGER 01/2015 to Current Company Name City , State Liaison between the Creative Marketing Studio and E-commerce divisions, reporting directly to the Studio Director. Route all creative assets for Tommy.com including bi-weekly site refreshes, blog posts and global campaign initiatives Serve as the main point of contact from the creative teams for third party agencies and other internal departments on special site projects, paid digital advertising projects as well as requests from wholesale and company stores Manage day-to-day priorities for a team of designers and in-house developer Established an efficient work flow processes and spearheading the alignment of the US and global creative teams. E-COMMERCE PROJECT MANAGER 01/2013 to 01/2015 Company Name City , State Managed the day-to-day business, functional and technical enhancements of e-commerce platforms for multiple fashion brands, spanning from product management to third party integrations. Spearheaded all projects and work cross functionally with designers, developers and third party agencies, to drive innovation and best practice, meeting business goals on time and on budget. Operational responsibilities included product uploads, product merchandising, content management, generating and analyzing reports, and interacting with logistics and fulfillment centers as well as third party vendors Managed site builds, redesigns, and added functionality and features; liaised with clients, designers and developers on all projects to ensure project requirements and goals are thoroughly and accurately translated to all parties Spearheaded multiple integrations with ERP and POS systems, payment gateways, email service providers and tax compliance vendors Worked closely with marketing and design teams to help create assets for content marketing campaigns Headed all client meetings and coordinate multiple tasks and project deadlines using project tracking tools; adjust schedules based on new inquiries and fluctuating needs. ACCOUNT EXECUTIVE 01/2012 to 01/2013 Company Name City , State Developed and implemented business strategies for a new dress brand, reporting directly to the President. Held responsible for specialty account business and grew the account base by 50% in one year, generating over $500,000+ in additional sales. Operational and logistical responsibility for the company including order management, coordinating with the finance team and communicating delivery changes to accounts. Merchandised deliveries with the design team and provided design direction based on sales analysis. Represented the brand at all regional markets and managed regional reps in Dallas, Atlanta, Las Vegas and NYC. ACCOUNT EXECUTIVE 01/2008 to 01/2012 Company Name City , State Managed the specialty store business with annual volume of $3.5 million, reporting directly to the President of Sales and CEO. Grew account base by 25%, generating $230,000 + in additional sales yearly. Consistently exceeded seasonal goals by 15-30%. Contributed to $4 million + in European private label sales. Analyzed sales against plan and year-over-year, reporting feedback to the President of Sales, Creative Director and CEO Represented the company at trade shows and regional markets in NYC, Las Vegas and Dallas; consistently exceeded show goals by 35-40% Presented new collections and best sellers to private label buyers, selected prints and fabrics to match their storyboards, communicated their needs to the fabric research and development team as well as the print design team to ensure we maximized all possibilities for sales success. SALES ASSOCIATE 01/2007 to 01/2008 Company Name City , State Assisted in marketing, selling and internal operations across a portfolio of licensed and private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache and Ann Taylor. Opened 20 new specialty accounts resulting in $100,000+ in additional sales. Education GENERAL ASSEMBLY Front-End Web Development UNIVERSITY OF KENTUCKY BBA : Marketing Fashion Merchandising MARIST COLLEGE Marketing Fashion Merchandising Skills .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development

IT MANAGER Summary IT Product Manager bringing 13 years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms. Highlights Enterprise platforms Consumer software specialist Project tracking Hardware and software upgrade planning Product requirements documentation Certified Information Security Manager Self-directed Budgeting and resource management End-to-end product lifecycles Collaborative Accomplishments Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program. Experience 10/2003 to Current IT Manager Company Name － City , State Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server. Administered Nortel Meridian PBX Phone System add/removing accounts. Provided hardware and software support for internal & remote users. Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks. Purchase company equipment (computers, printer, and telephones). Design training manuals for new user orientation. 04/2000 to 07/2002 System Support Technician Company Name － City , State Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network. Processed customer services order, interacting with field technician, and managing corporate accounts. Build private network connections from AT&T domestic office to remote locations internationally. Providing product support and training for remote field technicians. Test and configured bilateral switches & routers over ATM/Frame Relay Platforms. 04/2000 to 02/2002 Network Support Specialist Company Name － City , State Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers. Monitor server performance for network connectivity. Install and configure software upgrades, PC, and Laptop support. Maintain, monitor, and complete all service documentation for account performance. Participate with management in defining, developing, and executing plans to accomplish support objectives. 06/1999 to 10/1999 Network Support Technician Company Name － City , State Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support. Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97. Managed and tested Ghost images to be used as standard loads for all newly deployed platforms. 05/1999 to 06/1999 System Support Technician Company Name － City , State 40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise. Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. 08/1996 to 04/1999 System Administrator Consultant Company Name － City , State Provide training and support for various software applications to increase user productivity and network efficiency. Administer domain accounts and resolved network security issues. Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. Supported six network servers and 120 clients. Education February 2002 Bachelors of Science Devry University － City , State GPA: GPA: 3.2 / 4.0 GPA: 3.2 / 4.0 Skills 10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards

EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue to manage employees to perform their best, while improving productivity and reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Experience Executive Assistant/Office Manager , 01/2014 to Current Company Name Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town). Certified Fitness Trainer , 01/2012 to Current Company Name Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs. Demo Representative , 01/2012 to 01/2014 Company Name Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements. Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company. Education Masters of Education : Counseling , May 2018 University of Houston Counseling Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English Associate of Arts : English Language , August 2012 Lone Star College English Language Certified Fitness Trainer : August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written

HR DIRECTOR Summary Human Resource Professional Confident, Resourceful Human Resources professional, with academic background in human resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting and Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training & Development Policy & Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months. Experience Company Name January 2014 to January 2015 HR Director State Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion. Develop, implement, and monitor training programs suitable for employee retention. Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision. Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization. Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants. Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. Ability to interpret and analyze material and make well adjusted decisions from the analysis. Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations. Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences. Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave. Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events. Coordinates and administers the new hire on-boarding process. This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation. Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process. Makes copies, faxes documents, prepares and processes mail and performs other clerical functions. Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees. Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. Reviewing current organizational effectiveness and making recommendations for improvements. Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations. Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. Ensures the development of departmental plans, goals, mission, policies/procedures, and budget. Managing and motivating staff to increase productivity and ensure business efficiency. Practices open-door policy to encourage employees to discuss grievances. Facilitates peer-to-peer and employee-manager discussion/mediations. Recommends and facilitates employee recognition, efforts, and events. Analyzed employment-related data and prepared required reports. Developed creative recruiting strategies that met anticipated staffing needs. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Conducted more than 60 interviews. Conducted reference and background checks on all job applicants. Company Name January 2010 to January 2014 Administrator Farrow State Company Name January 2005 to January 2008 Event Specialist State Company Name January 1996 to January 2005 Assistant Director State South Carolina Notary Public. CPR and First Aid. Education Webster University 2015 Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing *Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship. : Human Resources Management / Management and Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development * Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management. Benedict College 2013 BS : Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written

ADMINISTRATIVE ASSISTANT Professional Summary Stylist informed by background in art history and design. Dedicated to clear and fruitful communication through delivery of unmatched customer experiences. My interdisciplinary studies in art have taught me to approach my work with a contextualized perspective and ingenuity. Skills Graphic design, composition & illustration Writing & Proficient Typist Microsoft Office Suite and social media platforms (Instagram, Twitter, Facebook) Painting, drawing, sculpture & weaving Yoga & meditation, Certified Yoga Teacher Work History Administrative Assistant , 04/2020 to 02/2021 Company Name – City , State Remotely managed customer service, client scheduling, inventory and monthly profit of product sales. Personal Assistant to Lead Stylist , 10/2018 to 03/2020 Company Name – City , State Personal Assistant to a 2 million dollar book, which we grew to 3 million within a year. Personally managed the stylists business; coordinating client appointments, carrying out pre-appointment pulls, executing special orders, managing internal/external communications, and overseeing issue resolution. Curated stylist's personal online boutique, Salesfloor, as well as the presentation of product within the stylists personal appointment room. Designed etagere, jewelry display and the stylist's personally requested stock (on Memo pieces). Processed all sales, allowing the stylist to give undivided attention to clients. Independently led styling appointments as needed. Coordinated tailoring and personal styling during the alterations process. Styled full bridal parties, including celebrity clients and a Vogue feature. Styled “Saks Limitless Clients” for travels to New York and Milan Fashion week, where they attended runway events. As well as styling for galas and benefits such as the Oscar de la Renta Lake Tahoe Benefit. Assisted and facilitated private country club MTM Armani Event. Consistently monitored Stylist's Sales Performance, followed up with strategies to improve performance and successfully maintain a trajectory to meet sales goals. Organized and styled quarterly fashion events to present latest product arrivals and seasonal trends to Saks management, executives, and stylists. Front Desk Receptionist, Stylist Assistant Company Name – City , State Client and administrative responsibilities. Balancing cash drawer & end of day batch processing. Personal Assistant to salon owner. Key Holder, Sales Representative Company Name – City , State Sales Representative Company Name – City , State Education Bachelor of Arts : Fine Arts , 2017 School of The Museum of Fine Arts - Boston High School Diploma : 2010 Brookline High School Accomplishments School of the Museum of Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit and Newsprint Page Print. Certifications Kripalu Center for Yoga and Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification

FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer. Experience Facilities Construction Manager January 2005 to Current Company Name － City , State Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE. Manage Architects, Engineers, General Contractors and Subcontractors. Responsible for following Army regulations and guidelines in building design. Ultimately responsible for all inspections of buildings supporting state and federal military operations. Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression. Responsible for overseeing all IT equipment and infrastructure. Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks. Primary coordinator of space management, furniture planning, procurement, and installation. Cross coordination with Master Planning, Environmental, Financial, and Facility Management. Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide. Project Manager / Estimator January 2002 to January 2005 Company Name － City , State Instrumental in procuring company projects up to $10 million. Managed all aspects of commercial construction projects. Supervised field superintendents and associated crews. Solely responsible for obtaining necessary construction permits for entire firm. Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents. Conducted weekly job site inspections and progress meetings. Presented project status and budget information to owners. Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials. Solely responsible for processing project submittals and architectural requests for information. In charge of pricing, reviewing, processing and tracking change orders. Collected and reviewed subcontract bids. Proficient in reviewing architectural plans and developing project estimates. Office Manager and Assistant Party Chief January 2000 to January 2002 Company Name － City , State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments for all employees. Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates. Researched and analyzed various county plats. Provided survey documentation to appropriate banking institutions and insurance companies. Compiled construction staking for commercial and residential construction sites. Education Bachelor of Science : Construction Management University of Nebraska － City , State Construction Management Pre-Engineering Studies Peru State College － State , Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety

TELLER 3 Core Qualifications Results-oriented Client-focused Excel in customer service Quick learner Experience TELLER 3 March 2011 to August 2014 Company Name － City , State Current Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [SUNTRUST BANK] security and audit procedures. Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : Relocating to Harford Co. area . to TELLER SUPERVISOR May 1998 Company Name － City , State September 2010 Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD to TELLER. October 1997 Delivered prompt, accurate and excellent customer service. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to [1ST. NATIONAL BANK] security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. REASON FOR LEAVING : Was looking to advance and no available ways to do so. June 1994 Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary. REASON FOR LEAVING : Was involved in terrible head on car collision. Was not able to walk for a year . to SHIFT SUPERVISOR November 1991 Company Name － City , State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury

ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. Highlights Microsoft Office - MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills Experience Assistant Company Secretary Apr 2016 to Current Company Name － City , State Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 to Jul 2015 Company Name － City , State Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU               1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan  Assistant Company Secretary Oct 2012 to Jun 2013 Company Name － City , State No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 to Mar 2012 Company Name － City , State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran   Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL  MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah. Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah. Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah. Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia. Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11  Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense of responsibility. Able to work hard. Ability to work independent or in a group. Self-reliance, hardworking and resourceful. Willing to work for long hours and moderate traveling. Love to learn something new. Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic Interest and Activity Reading, Watching, Listening Extracurricular Activities Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. Team Manager of "UiTM Kedah Netball Open 2008", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah.  Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY

REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring

FINANCE Professional Summary A versatile, highly motivated, adaptable, and responsible accounting graduate. Possessing highly analytical skill and ability to manage and complete projects to the highest standards. Now wish to transition solid background in accounting and finance towards business and property consultancy, which is a challenging position that will enable me to capitalise my own knowledge and work experience. Skills Superior time management Customer relations Self-motivated professional Excellent communication skills Strong interpersonal skills Multilingual in  English and Indonesian Languange Proficient in Ms. Office Critical thinking Attention to detail Creative thinker Excellent managerial techniques Work History Finance , 07/2013 to Current Company Name – City , State Proposed and achieved cost savings by reducing expenses on the company. Forecasted operating costs for scheduled projects by strategizing with other departments. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Calculated commissions for sales stores. Responsible for petty cash and bank transactions. Junior Auditor , 02/2012 to 06/2012 Company Name – City , State Analyzed and reviewed cost reports and communicated final results to clients. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Gathered data for internal audits through interviews, financial research and downloads. Articulated audit findings, risks and detailed recommendations to upper management. Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. Education S.E : Accounting , 2013 Kwik Kian Gie School of Business - City , State High School Diploma : 2008 Don Bosco 2 Senior High School - City , State Certifications Instansi / Perusahaan : Wall Street Institute Posisi : SPO ( Sales Promotion Officer) / SPG Penghasilan Terakhir : Job Deskripsi : Menawarkan kursus inggris 2. Tahun : 2012 Instansi / Perusahaan : KAP A.K Rahman Posisi : Junior Auditor (Magang) Penghasilan Terakhir : - Job Deskripsi : Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun : 2013 - Sekarang Instansi / Perusahaan : PT. Mitra Manunggal Mahardika Posisi : Finance Penghasilan Terakhir : Rp 4.500.000 Skills c, English, Finance, Access, Excel, Word, Promotion, Sales Additional Information Jenis Kelamin / Gender : Perempuan Tanggal dan Tempat Kelahiran/ Date and place of Birth : Jakarta, 24 Desember 1989 Status Marital / Marital Status : Belum Menikah Warga Negara / Nationality : WNI Agama / Religion : Katolik Tinggi dan Berat Badan/ : 161cm/56kg Height and Weight Hobi/Hobby : Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan / Job Preference Bidang Pekerjaan yang diminati : -Akuntansi/Finance/Auditor/Marketing Career Interest -Available position Riwayat Pendidikan dan Pelatihan /Educational and Professional Qualification Jenjang Pendidikan

TEACHER Professional Summary Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods. Core Qualifications Master of Science mention microbiology Food protection specialist Microbiology emphasis in food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma under the ISO 9001: 2000. University Austral of Chile, Valdivia, Chile (2007-2008) University of Pamplona, Pamplona, Colombia (2001- 2003) University of Pamplona, Pamplona, Colombia (1992- 1999) University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University of Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 to 01/2015 Company Name City , State Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently).   Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.   Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009.   Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.   Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006   Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005. Education High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile Master en Science menthion Microbiology University Austral of Chile, 2008 Professional Affiliations Colombian Association of Science and Technology of Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia.   Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.   Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp   Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170   Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D.   Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.   Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.   Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well. Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team. Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins, 30+ products. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper, and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains. Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability. Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer