Datasets:

sam-2577

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resume-dataset

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PHLEBOTOMIST Professional Summary Reliable highly accurate Phlebotomist Preceptor focused quality completion lab procedures tight deadlines. Works well pressure. Skills Phlebotomy knowledge HIPPA compliance Data statistical analysis Blood bank background CLIA OSHA compliance Sharp critical thinker Manual dexterity Lab testing reporting Lab equipment maintenance Trained HIPPA compliance Work History Phlebotomist 04/2013 Current Company Name – City State Performs aseptic venipuncture procedures obtain venous capillary blood samples analysis order obtain data, may used diagnosis, monitoring treatment disease. Performs variety secretarial, receptionist clerical duties provide support. Perform microbiology duties rapid strep, HCG, RSV's, mono screening test. Responsible receiving; inspecting; storing transferring clinical specimens. Work on-call assigned maintain integrity lab samples per policy. Prepared specimens analysis established proper chronological priorities testing. Quickly responded resolved customer service issues timely manner. Managed specimen sample handling, receiving, storage inventory. Phlebotomist 01/2011 03/2013 Company Name – City State Responsible accurately obtaining blood samples via venipuncture capillary collection procedures minimum customer discomfort. Perform blood collections morning rounds outpatient setting well Provides care patients whose ages range infant geriatric. Ensures specimen integrity adhering laboratory's procedures specimen collection, handling, processing. Quickly responded resolved customer service issues timely manner. Performed routine emergency maintenance laboratory instruments. Carefully reviewed test results accuracy. Identified abnormal test results referred Clinical Laboratory Scientist review. Prepared specimens analysis established proper chronological priorities testing. Phlebotomist/mobile 01/2009 07/2012 Company Name – City State Preceptor new technicians performs phlebotomy various Nursing homes medical facility. Performed aseptic venipuncture procedures obtain venous capillary blood samples analysis order obtain data, may used diagnosis, monitoring treatment disease. Performed variety secretarial, receptionist clerical duties provide support assistance laboratory personnel management laboratory diagnosis, monitoring treatment disease. Phlebotomist Specialist 09/2005 09/2008 Company Name – City State Performed in-outpatient phlebotomy micro-plating. Registered patients medical procedures, hospital EHR systems. Performed various lab assistant duties. Administrative Assistant 01/2005 01/2008 Company Name – City State Processed loan applications assist clients requirements obtain loans Performed various administrative duties ,Verified employment credit applications Processed payroll staff ,answer payroll questions, explain benefits, insurance processing Develops administrative staff providing information, educational opportunities, experiential growth opportunities. Resolves administrative problems coordinating preparation reports, analyzing data, identifying solutions. Maintains professional technical knowledge attending educational workshops; reviewing. Donor Collection Assistant 05/2001 06/2005 Company Name – City State Certified MCS+ Automated Blood Collection Tech. Performed venipuncture donors medical screening. Professionally provided excellent customer service. Prepared specimens analysis established proper chronological priorities testing. Properly calibrated adjusted malfunctioning equipment ensure precise test results. Performed diagnostic therapeutic laboratory procedures. Education MBA Healthcare Administration Management Healthcare Administration Current American InterContinental University City State Healthcare Administration Management Healthcare Administration Skills administrative, approach, AS400, benefits, clerical, Computer literate, credit, clients, excellent customer service, diagnosis, insurance, Excel, Outlook, PowerPoint, Windows Applications, Microsoft Word, Nursing, organizational, payroll, personnel, phlebotomy, policies, problem solving, problem-solving skills, quality assurance, quality control, receiving, receptionist, safety, secretarial, workshops

ADVOCATE

CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative Innovative professional driven launch career teaching. Brings valuable experience legal clinical research fields. Summary Skills Excellent research skills Detail oriented Meticulous attention detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training developmentBusiness process improvement Professional mature Articulate well-spoken Strong problem solver Works well pressure Accomplishments Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA May 1999. Member Golden Key National Honor Society Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society 4.0 GPA, Member Phi Theta Kappa International Honor Society Experience Company Name December 2012 Current Clinical Data Operations Support Analyst Home-based Support development delivery key performance indicators metrics provision monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers produce monthly metrics. Build eRoom databases tracking critical document package reviews. Responsible exporting databases providing monthly dashboard analysis. Provide support reviews financial operational performance provision analysis data ICON's systems. Work closely Global Director, Study Start Up Leads support global consistency, focus development across SSU Lead function. March 2008 February 2013 Executive Management Assistant Design presentation Tools using Excel Powerpoint. Modify tools based sponsor needs. Conduct training sessions globally use tools present data. Executive Management Assistant- 03/08 02/13 Created multiple databases across many eRooms purposes tracking, analyzing reporting quality issues, governance compliance, sponsor feedback, audit findings responses. Responsible pulling data CTMS Planview via Business Objects OMR, analyzing presenting results Sr. Mgmt. Assist report generation preparation Sponsor audits. Liaise multiple departments accounts payable resolve employee, team compliance issues. Trained assisted employees various company applications, expense reports Microsoft Office applications. Worked Report Developers create ad hoc reporting meet needs Sr. Mgmt Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings. Deployed surveys compile data eRoom database. Responsible tracking promotion eligibility US Clinical Operation employees, obtaining recommendations, notifying management finalized promotions salary increases. Company Name May 2006 September 2007 Executive Associate, General Counsel, Labor Employment Company Name September 2007 March 2008 Sr. Administrative Support Associate, General Counsel City State Managed high-volume workload within deadline-driven environment. Identified process improvement opportunities implemented changes gain operational efficiencies within department. Developed maintained complex spreadsheets. Maintained data sources departmental records management information reporting. Provided information support complex requests department projects, programs events. Handled aspects planning carrying regular training events client education. Supported development modification presentations. Collected data generated management information reports graphics. Provided comprehensive support services routine analysis unit. Assisted various types departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website posting secured self-service resources client use facilitate collaboration documents projects. ◦ Responsible maintaining,monitoring updating site content security groups. Education The University Texas San Antonio 1999 Bachelor Arts Criminal Justice, Legal Studies City State US The University Texas San Antonio, 1996-1999 Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society. Cape Fear Community College 1995 City State US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist Microsoft Office Word 2003 Certified Microsoft Office Specialist Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist Microsoft Office Excel 2003 Certified Microsoft Office Specialist Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003

AUTOMOBILE

COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed aspects project management inception completion. Excels recruitment talent acquisition, well process reengineering improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 Current Company Name City State Computer hardware software technical support company. Owner Started TSI LLC bring affordable computer support individuals small businesses Chicago area. We specialize providing advice users, well day-to-day administration, maintenance, support computer systems networks. Clarifies project scope objectives, coordinates activities project team, identifies resources implementation strategy. Install configure new equipment, including operating software peripheral equipment. Undertake routine preventative measures implement, maintain monitor network security. Convert paper charts Electronic Medical Records (EMR) physicians. Install computer networks local area networks, wide area networks, internet, intranets, data communications systems. Ensure systems comply industry standards HIPAA, MU, COBIT. Monitor employees family computer usage. Manage email, spam, virus protection. Manage system backup restore necessary. Commercial Project Manager Construction Manager January 2007 January 2011 Company Name City State Design build Construction Company $100 M annual sales. Hired provide on-site leadership, management, technical direction operations construction processes associated commercial buildings. Serve project manager prioritize jobsite assignments crews 20 individuals. Instrumental completion 21 commercial projects valued approximately $50M. Oversee on-time completion multiple smaller projects ($10M total) within budget constraints. Increase efficiency productivity recommending implementing online forms/reporting availability, wireless networking office field staff, new scheduling software. Orchestrate key project activities coordinating core aspects approximately 100 on-site subcontractors skilled trade crews. Ensure adherence regulatory guidelines compliance inspections OSHA training. Develop high morale culture trust maintaining open communication customers, contractors, staff. Conduct end end project management large multiple large projects. Construction Manager January 2003 January 2007 Company Name City State Award-winning, NYSE-listed residential luxury home builder 4,000 employees $6B annual sales. Joined company oversee project activities. Developed implemented construction schedules, coordinated workflow multiple trade contractors high-production environment, provided ongoing inspection builds, enforced company policy regard project safety regulations. Fundamental closing $25M+ new home sales annually, leading "Community Year" award quickest settlements, settlements, best customer satisfaction. Expedited projects developing implementing 10-month construction schedule. Ensured quality projects managing sub-contractor schedules deliveries, evaluating performance, conducting "checkpoints" policies procedures, managing homeowner walkthrough process, participating compliance inspections. Project Manager Network Consultant January 1998 January 2001 Company Name City State Provides integrated broadband communications information services including local long distance voice services, Internet connectivity, data transmission, web hosting. Develops enhanced services including network design implementation, equipment selection, procurement installation. 2.5B annual sales. Chosen manage team technical engineers tasked providing technical support customers vendors. Oversaw project schedules, problem resolution, account management. Performed human resources functions regard hiring supervising engineers support staff. Provided technical training groups 50+ customers vendors. Increased sales 20% targeted marketing new software existing clients. Saving $10K+ annual fuel reimbursements implementing telecommuting procedures technical support engineers. Ensured secure network operations implementing Checkpoint Security Software. Improved customer productivity delivering on-site hardware software training. Managed customization products working collaboration "buyers". Develops detailed work plans, schedules, estimates, resource plans, status reports. Education Bachelor Science Technical Management DeVry University City State Technical Management Associate Science Computer Network Information Systems Westwood College Technology City State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow

CONSTRUCTION

HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain position utilizes enhances education work experience Potential career advancement. Recognized long hours, commitment customers, attention detail follow up. Work well team member independently pressure. Demonstrates ability meet needs patrons, dependable, hardworking punctual. Excellent basic clerical computer skill including knowledge Microsoft Office. Excellent interpersonal, listening communication; written spoken skills. Sound ability keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, excellent reporting. Highlights Proficient Healthcare Effectiveness Data Information Set (HEDIS) Proficient Georgia's Medical Management Information System (MMIS) Proficient Georgia Registry Immunization Transactions Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing data archiving Medical billing Accomplishments Provided award winning customer service Consumer Cellular well AARP Members ordering easy use cell phones Experience Healthcare Effectiveness Information Set Coordinator (HEDIS) 04/2014 Current Company Name City State Handle inbound/outbound member calls assist obtaining service, appointment scheduling, arranging transportation, initiating reminder calls, e-mails and/ faxes. Educate inform members current past due clinical services improves member health outcomes increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls support medical record capture HEDIS supplemental data review abstraction. Record document member provider outreach activity using Microsoft Office Suite applications web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data determine need services using Health Plan Proprietary Information system Georgia Registry Immunization Transactions Services (GRITS). Identify refer members internal programs services i.e. Case management Disease Management, Maintain strict confidentially compliance Health Insurance Portability Accountability ACT outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 01/2014 Company Name City State Entered information lease system. Pulled, Filed, Organized Resident Lease's, Numeric Alphabetic order. Worked front window signed assisted walk-in clients. Answered incoming calls, provided information properties move-in ready, contact leasing agents information assist information property, transferred calls appropriate department. Customer Service/ Pharmacy Technician 10/2012 08/2013 Company Name City State Provided customer service patients wanted needed save money name brand prescription drugs. Activated/Deactivated Rx Discount cards qualifying non-qualifying patients. Assisted pharmacist pharmacy technicians proper steps bill Rx discount cards. Verified card benefits, provided override codes needed reversed paid claims upon request. Passport II Specialist 02/2012 09/2012 Company Name City State Provide General Information customers need assistance obtaining U.S. Passport. Educate customers personal account information minors Passport. Customer Service/ Inbound Sales Rep 01/2011 12/2011 Company Name City State Provided award winning customer service Consumer Cellular well AARP Members ordering easy use cell phones. Took bill payments well made payment arrangements account balances. Customer Service/ Inbound Sales Rep 08/2010 01/2011 Company Name City State Assisted ordering large appliances phone customers. Provided online assistance needed education appliances. Assisted setting appointments cleaning repair delivery. Customer Service/ Sales Rep 06/2008 12/2009 Company Name City State Provided award winning customer service Sprint/Nextel satisfy customers every call. Assisted customers paying bills well reading bills, sold phones accessories, ported customers Sprint/Nextel. Handled account modifications account needs. Assisted technical support Peek device activated deactivated services needed upon request. Debt Collector 02/2008 05/2008 Company Name City State Assisted every day transactions instructed. Attended Owens Community College work hours. File Clerk Backup Receptionist 08/2007 10/2007 Company Name City State Alpha Numerical Medical Record Filing Claims Department. Sales Associate 05/2006 12/2006 Company Name City State Performed duties instructed. Education H.S. Diploma 2007 Humanities Science Institute (ICI) City State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation

HEALTHCARE

CONSULTANT Profile Results driven team oriented reservoir engineer extensive experience reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, project management, looking utilize diverse analytical research skills challenging role. Fluent English French. Has experience working professionals different technical cultural backgrounds. Skills Pressure rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics material balance Economic analysis (ARIES) Knowledge SEC reserves estimation concepts Project management Reservoir management History-matching production forecast Compositional black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, polymer flood). Knowledgeable unconventional resourse evaluation modeling fractured systems. Good understanding reservoir geology depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding log core analyses Accomplishments Strategic development Contributed negotiations operators CO2 suppliers evaluate technical economic viability CO2 enhanced recovery three Illinois Basin oil fields. This result potential increase profit oil half million barrels. Project Management By Principal investigator US Department Energy project employer gained award $1,000,900. Demonstrated technical managerial leadership putting together team geoscientists engineers complete projects time within budget thus saving client $2 million capital operational cost. Directed mentored interns later landed permanent positions result efforts. Trained engineering staff use troubleshoot Landmark Nexus Eclipse commercial simulators increased efficiency group 15%. Project coordination outreach Led team three researchers three universities Cameroon donate computers provide training ArcGIS, MS Excel MS Access geoscience graduate students staff, March 2014. Appointments awards Appointed dean Graduate School serve student representative graduate council University South Florida 2007 2009, advice dean general policies procedures matters related graduate education research. Received European Union- Greenhouse-gas Removal Apprenticeship Student Program (EU- GRASP) post-doctoral research scholarship 2009 2010. Professional Experience Consultant January 2009 Company Name － City State Feasibility study CO2 storage wastewater disposal nto Lawson Formation Polk County, Florida Develop semi-analytical equations estimate CO2 storage efficiency pressure changes wellbore. Conduct fluid flow geochemical simulations CO2 municipal wastewater injection. Evaluate geomechanical effects fluid injection Lawson formation. Reservoir Engineer January 2011 November 2014 Company Name － City State 02/2011— 09/2012 Investigator Miscible immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently geoscience engineering staff develop models reflect geology reservoir features. Collect synthesize input data compositional simulations. Calibrate reservoir models field observations data. Estimate reserves forecast production using analytical techniques compositional simulation. Evaluate viability different field development scenarios new drilling locations. 04/2012—12/2013 Key personnel Development dimensionless performance curves three prolific oil producing formations Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models field observations data. Design 5-spot patterns different sizes (20, 40, 80 acres) eight oil fields. Conduct miscible immiscible compositional simulations continuous CO2 water-alternate-CO2 injection Generate dimensionless curves simulation results evaluate EOR performance oil field. 10/2012—09/2014 Principal Investigator Depositional environment storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial alluvial, turbidite, strandplain. Define, plan, monitor, modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work team sedimentary geologists, geostatisticians, engineers, field operators develop rigorous geologic geocellular models formations different depositional environments. Mentor train reservoir modeling staffs develop skills conduct compositional simulations. Develop simulation workflow manage reservoir modeling tasks. Design manage development access database tool used analyze interpret simulation results. Other responsibilities Provide general reservoir engineering characterization expertise projects Respond request field operators, agencies, staff. Lead research tasks projects. Write reports, journal manuscripts communicate results management clients. Post-Doctoral Research Engineer November 2009 October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect generate input data compositional simulations History-match reservoir model field data estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation CO2-EOR storage using Visage. Analyze simulation results evaluate changes reservoir stress strain Correlate predicted geomechanical stress changes bserved microseismicity Conduct simulation studies evaluate impact inflow-control-devices well injectivity. Geophysical survey assistant November 2004 July 2005 Company Name － City State Line-up cables place geophones geophysical surveys Assist equipment personnel transportation field sites. Education Training Training 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects CO2 flo0ding, April 13, 2014, SPE 19th Symposium Improved Oil Recovery, Tulsa, OK. Reservoir characterization laboratory field, April 12, 2014, SPE 19th Symposium Improved Oil Recovery, Tulsa, OK. Training 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training 2011 Evaluating Reservoir Quality, Seal Potential, Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D Civil Engineering 2009 University South Florida － City State USA M.S Petroleum Engineering 2004 Technical University Denmark － City State Denmark B.S Chemistry 1997 University Buea － City State Cameroon Minor Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, PVTi, on-the-job training, 2010 Affiliations Society Petroleum Engineers American Geophysical Union University South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 TOUGHREACT, ArcGis, Envi, C++, Fortran, UNIX.

CONSULTANT

HR EXECUTIVE Summary Dual specialization domain Human Resource Management Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 June 2014 Company Name City State HR Executive Duties Responsibilities •Ensure accurate job description place •Provide advice assistance writing job descriptions •Identify training development opportunities •Provide advice assistance supervisors staff recruitment •Prepare notices advertisements vacant staff positions •Schedule organise interview •Prepare, develop implement procedures policies staff recruitment •Daily attendance monitoring •Provide advice recommendations disciplinary actions •Monitor schedule absence holidays travel coordinate actions •Following hired employees completion H.O. documents files •Maintaining complete attendance record employees including leave records. Preparing salary based records end month HR manger approvals •Liaison including greeting persons entering organization professional manner •Handling HR events celebrations including office get together /promotion parties •Office maintenances housekeeping including monitoring general appearance office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City State India MBA Management SUMMER INTERNSHIP: Project Title: Impact Training Development Organization Organization HDFC, Sales Location Dehradun, India Duration 2 Months Methodology Employee survey influence taken secondary data. Conclusion Through proper training employee become multi skilled I practically noticed analysis. Group Dynamics: Acted Lead Coordinator well summer internship HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth Development Organization Organization ANANDA IN THE HIMALAYA Location Narender Nagar, Uttarakhand, India Duration 3 Weeks Methodology Employee survey influence taken secondary data. Conclusion Growth organization depends growth development employees providing good working conditions. Group Dynamics: Acted Management Trainee HR department winter internship “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title Impact Training Development Organization Organization HDFC, Sales Location Dehradun, India Duration 2 Months Methodology Employee survey influence taken secondary data. Conclusion Through proper training employee become multi skilled I practically noticed analysis. Group Dynamics Acted Lead Coordinator well summer internship HDFC Sales, Dehra Dun, India. Roles HR Management Trainee WINTER INTERNSHIP Project Title Growth Development Organization Organization ANANDA IN THE HIMALAYA Location Narender Nagar, Uttarakhand, India Duration 3 Weeks Methodology Employee survey influence taken secondary data. Conclusion Growth organization depends growth development employees providing good working conditions. Group Dynamics Acted Management Trainee HR department winter internship "ANANDA IN THE HIMALAYA". Roles HR Management Trainee DISSERTATION REPORT Project Report Title A Comparative Analysis Factors Determining Motivational Level Employees Working Public Private Banks, Dehradun Region. Organization SBI Bank HDFC Bank Location Dehradun, Uttarakhand Data collection Primary Data (Questionnaire) Secondary Data (articles, previous research papers, journals). Research question The research seeks answer role motivational level employees play enhancing performance banking sector. Conclusion As per study, strongest motivators private public bank skills, autonomy feedback. Therefore, special attention given factor order increase internal motivation job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had member session management of: -Uttarakhand State Council Science Technology (U.C.O.S.T.) -State Level Programme Capacity Building Strengthening Vermi Composting Units Universities Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet E-mail operations. Key Skills Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed effective communication skills. •Thrive deadline-driven Environments. •Excellent Team-Building Skills.

HR

DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence Sexual Assault Advocate driven help survivors overcome numerous intersecting social, mental emotional obstacles. Experience developing facilitating groups many age groups populations, excellent outreach background. Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy Outreach Case management Professional Experience Company Name July 2014 Current Domestic Violence Sexual Assault Advocate City State One one counseling addressing emotional needs, coping skills, goals planning survivors domestic violence sexual assault, often maintaining caseload 15 clients one time. Cross trained court advocate, helping people access restraining orders Haverhill District Courthouse. Created facilitated first successful women's support group survivors domestic violence sexual assault YWCA Haverhill, regular attendance 10-20 women. Successfully built rebuilt relationships outside agencies greater Haverhill community, turn helped secure donations help clients programs. Conducted training presentations community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care relevant social issues age groups, including Haverhill Public Schools agencies. Developed empowerment group girls age 10-14 school takes place twice week, become one popular school options middle school. The program currently expanding middle schools. Company Name January 2014 May 2014 Student Intern City State Assisted attorney Samdperil major homicide trial including input trial strategy. Conducted client interviews behalf attorney Samdperil. Organized case files discovery materials prepare trial. Attended criminal family court proceedings, depositions, meetings related current cases. Performed research tasks needed. Took secretarial duties absence paralegal. Performed background research clients plaintiffs order aid case strategy. Company Name January 2010 January 2014 Student Advocate Assistant Outreach Coordinator City State Organized Community Educators, secondary group volunteers Sexual Harassment Rape Prevention Program. Planned, organized arranged presentations participation programs classrooms, residence halls, university events. Designed implemented new work flow processes improve productivity. Digitized archives newspaper articles related sexual assault around New England dated back 1980. Staffed emergency help line campus. One-on-one guidance students including phone based counseling referrals survivors sexual assault. Company Name January 2012 Current Customer Service Representative City State Learned cash register money skills well inventory ordering. Opened closed operation. Trained managed employees. Worked supervisory position. Worked well pressure alone demonstrated excellent time management multitasking skills raising dough, cooking waffles managing delicate equipment. Company Name January 2010 January 2013 Research Assistant, Legal Socialization Lab City State Graduate level statistical analysis research undergraduate years. Honed presentation skills presenting defending original research legal socialization, youth behavior criminal behavior, violent video games, bullying more. Gained proficiency using SPSS, Microsoft Excel, Microsoft Office software. Edited manuscripts original research collaborative fast paced competitive environment. Company Name January 2011 January 2012 Safezones Facilitator, Office Multicultural Student Affairs City State Participated intensive training included thorough understanding speak publicly issues often considered socially uncomfortable make people ease difficult conversations. Facilitated conversation participation supportive sincere manner. Trained staff, resident support, students LGBTQ+ topics, concerns identities throughout campus. Company Name January 2011 January 2012 Peer Mediator City State Lead depth training seminars problem solving, particularly on-campus sorority fraternity houses, leading positive outcomes happier community within houses. Overhauled previously held opinions view conflict several different perspectives find mutually satisfying resolution. Company Name January 2006 Current Server City State Formed long-lasting relationships customers coworkers fast-paced, multitasking environment. Awarded additional responsibilities time; working cook, bus person, waitress dishwasher also supervising employees. Learned valuable customer service skills time management skills. Education Training University New Hampshire May 2014 Bachelor Arts Psychology Justice Studies Forensics Psychology Justice Studies Forensics Skills Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.

ADVOCATE

CONSTRUCTION MANAGER Summary Energetic Construction Manager consistently involved facets project. Extremely knowledgeable Pipe lines, gas oil facility's Mining industry regulations construction, providing expert direction aspects contract construction. Strong leadership communication skill. I able recognize problems solve full understanding important forming strong relationship owners engineers good project future work. I work close safety side projects understanding important safety crew company. Highlights MSHA Certified OSHA Certified Twic Certified Safety oriented Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.! Strong management skills Project budgeting Scheduling communication skills Able form strong experienced team phases project Work close contractors Computer strong Clear strong Verbal skills Very oriented organized Accomplishments Managed $20m 120m projects, supervising team 40 265 workers. I proven record safe job sites, I ability form safe environment contractors team safety first. All jobs come time budget. 1. Managed safe job sites. 2. Managed shut downs Kennecott mine, Barrick Gold strike, GSL, mining. 3. Managed several Tank farms API 650, 653, 620, 651,652 4. Managed Pipe line projects start finish. 5. Managed new facilities civil, pipe, structural, Tanks Experience Construction Manager February 2014 May 2016 Company Name City State Responsibilities Manage construction API tanks facility along pipe line port facility including drilling railway inner coastal. Port Hudson I managed erecting API tanks pipe line river tanks. Managed 12 tanks erected Port Hudson, Scenic, Port Allen Construction manager March 2008 January 2014 Company Name City State Kennecott Construction Manager Shut installed solar turbine Boiler produce electricity. Barrick Gold strike Construction manager 85 API tanks project structural, civil work GSL Managed building pump stations 6 total Denham mine A retired mine site back line new pipe lines mechanics, shakers silos conveyer belts Pacific Pipeline Fontana Ca, Project manager Construction Manager January 2003 January 2008 Company Name City State Hatti Managed set logistics working seas project 6 tanks facility pipe line pump stations. New Mexico- Pipe line 17 mile long existing facility built new API tanks 4. Wyoming Douglas, Pronghorn facility new tanks facility pipe meter skids pump station rail way. Education High School Diploma 12 Jones High City State usa 26 years industry ground last 15 years Project Construction Manager. I learned industry field today I 15 years Managing projects real good track record. Skills Strong Leadership, Strong Computer skills, Cost control, scheduling, managing team, procurement, estimating, scheduling, coordinate manage staff meetings. Very knowledge Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation. I strong understanding safety requirements. The one thing important I ability understand important keep strong relations ship owner engineers project. Thank foryour consideration I look forward hearing you.

CONSTRUCTION

BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst Delivery Lead 5+ years proven track record analyzing Business Intelligence increase top line bottom line business vertical. Reduced costs manufacturing signaling systems 10% increased sales 25% analyzing operating data. Closely worked business clients SMEs collect, clarify translate business requirements functional technical requirements. Demonstrated logical strategic thinking, leadership organizational skills, contingency planning adaptability new technologies. Distinguishing ability simultaneously manage multiple Clients, work closely Leadership team complete Team Player, successfully design, implement deliver complicated projects challenging deadlines, whilst keeping teams sync motivated. Pursuing MS Information Systems Big Data Analytics looking leverage skills experience grow field Data Analytics contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 Jun 2014 Company Name New project, involved gathering business requirements client, creating process documents product, working supply chain operations team forecast delivery schedule. Analyzed BI data similar projects reduced implementation delivery time 22% introducing additional station bottle neck processes dividing inspection stage steps. Created test documentation product based client testing requirements. Managed multiple (5+) vendors ensure time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate resulted increasing profit margin 11 comparison initial projection. Lead team involved Transfer Technology Client Organization. Ensured satisfactory Test Deployment client site, France. Delivery Lead Jan 2009 Feb 2011 Management Trainee Sep 2008 Dec 2008 Company Name Education Training GEORGIA STATE UNIVERSITY － City State Master Science Information Systems July 2018 J. Mack Robinson College Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City India Bachelor Engineering Information Science June 2008 Vidyavardhaka College Engineering Information Science Interests Worked upliftment multiple orphanages Mysore, India part INTERACT club (Wing Rotary Club) 1998-2000. Founder Member placement service committee ILLUMINATI undergrad. Actively involved Go Green initiatives Kaynes Technology including Vehicle Emission Check drives Tree Planting initiatives along local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR Worked upliftment multiple orphanages Mysore, India part INTERACT club (Wing Rotary Club) 1998-2000. Founder Member placement service committee ILLUMINATI undergrad. Actively involved Go Green initiatives Kaynes Technology including Vehicle Emission Check drives Tree Planting initiatives along local Municipal Corporations.

BUSINESS-DEVELOPMENT

HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant 10/2018 Current Company Name – City State Perform G tube feedings Straight Catheterization procedures Special Needs General Education Elementary School students. Assist Teacher K-12 Classroom setting workstation. Implement lessons taught teacher, monitoring students behaviors utilizing positive negative reinforcement. Follow IEP, collaborate Instructional Assistants, ABA Interventionists, Teachers Psychologist. Instructional Assistant 09/2016 09/2018 Company Name – City State Work General education Special needs Students K-12 classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation lessons taught Teacher. Collaborate team Teachers, psychologists Instructional assistant's working towards IEP/Goals student. Work setup academic group workstations. Tutor students 1:1 basic. Assist students hygiene needed. Acting Clerk/ Nursing Attendant 02/2005 10/2015 Company Name – City State Worked n Clinic Registering incoming patients clinic appointments, Answer inquiries telephone regarding patient's appointment. Update patients demographic information computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code proper payment services. Ordered supplies faxed, clerical duties. Work History Healthcare Instructional Assistant 10/2018 Current Company Name – City State Perform G tube feedings Straight Catheterization procedures Special Needs General Education Elementary School students. Assist Teacher K-12 Classroom setting workstation. Implement lessons taught teacher, monitoring students behaviors utilizing positive negative reinforcement. Follow IEP, collaborate Instructional Assistants, ABA Interventionists, Teachers Psychologist. Instructional Assistant 09/2016 09/2018 Company Name – City State Work General education Special needs Students K-12 classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation lessons taught Teacher. Collaborate team Teachers, psychologists Instructional assistant's working towards IEP/Goals student. Work setup academic group workstations. Tutor students 1:1 basic. Assist students hygiene needed. Acting Clerk/ Nursing Attendant 02/2005 10/2015 Company Name – City State Worked n Clinic Registering incoming patients clinic appointments, Answer inquiries telephone regarding patient's appointment. Update patients demographic information computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code proper payment services. Ordered supplies faxed, clerical duties. Education Master's Health Education 04/2019 Touro University Worldwide City State Master's Health Education Bachelor's Healthcare Administraton 03/2018 Touro University Worldwide City State Associate Social Behavioral Sciences 12/2015 Los Angeles Southwest College City State Bachelor's Degree Healthcare Administration Touro University, I opportunity Develop skills experience necessary succeed Public health Health Education positions. Examples relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized work US employer Summary providing general administrative back-up duties. More 5 years clerical support. Familiar experienced electronic filing systems, various document management technologies, scanning experience. Knowledge filing systems standards. Proficiency working Document Management Systems. Able multi-task efficiently manage changing priorities. Excellent organizational analytical skills, attention detail.

HEALTHCARE

ASSOCIATE Summary To pursue challenging career responsible associated progressive organization keeping latest trends applying knowledge work dynamically towards growth organization. Experience Associate June 2012 October 2013 Company Name Manufacturing Electrical components Operating Microsoft Dynamics NAVISION related planning, purchasing, production stock management. Handling 15 members team including CL's Responsible maintaining stocks safely binned appropriate storage locations identification card. Preparing closing GRN. Ensuring proper distribution material inventory control. Supervising updating daily bin card system store. Handling manpower making awareness time work. Store material-keep record maintain stock control. To handle receipt issue activities types material. Maintain FIFO 3C, 5S. Preparing documents JIT System following CAPA system. Monitoring storage stocks ensuring right material stored right place. Maintaining FIFO, issues transaction document location master part list. I-Process Services (India) Pvt. Ltd (Associate ICICI Bank Ltd) Duration: From October 07 May12. Designation: CPA Manager Credit Operations. Key Profile: Finacle Core Banking Symbols. Handling Cash Credit, Overdraft, Bank Guarantee, Letter Guarantee Demand Loan. Preparing complete set Loan Agreements Executed stipulated period time offered Bank New Existing Clients. Preparing CMA Preparing CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day day Account clients update excels month wise. Updating Processing Fee Entire South Portfolio Clients prepare MIS. Doing Operational Review Clients. Checking Customer's Account Limits various products. Finding Outstanding Limit, liabilities Overdue. Checking Tempory overdrawn every Client. Finding cheque returns (Inward Outward). Seeing Disbursement details. Taking DR report Due plus reports Term Loan Clients. Taking Repayment Schedules Term Loan Clients. Admin. Executive May 2005 August 2007 Company Name Arrangement felicitation functions Insurance agents employees. Coordinating Development Officers various branches. Coordination Induction Training joining formalities New Joinee. Allover support coordination departments smooth functioning. Manager Customer Company Name Creating Purchase Orders Sales Invoices per requirement Preparing Stock Statement monthly basis Operating TALLY version 9 Creating putting journal payment ledgers tally VAT filing done Preparing MIS per organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University 2008 B.B.A Madras University － City Dip Computer Technology 2000 Madras University D.C.Tech － City Computer Technology PG Dip Labour Law Administrative Law 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law Administrative Law Certifications Handling Vendor management Personal Information Father's Name C. Gopinathan DOB 27-12-1978 Sex Male. Marital Status Married. Present Address No.16/29, Moorthy Nagar, Villivakkam, Chennai 600049. Languages Known English, Hindi, Tamil Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu Several times Laurels State. Organized 2 State level Competition Athletics Nehru stadium, Chennai. Played Volley Ball school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu Several times Laurels State. Organized 2 State level Competition Athletics Nehru stadium, Chennai. Played Volley Ball school Level competitions. PERSONAL DETAILS: Father's Name C. Gopinathan DOB 27-12-1978 Sex Male. Marital Status Married. Present Address No.16/29, Moorthy Nagar, Villivakkam, Chennai 600049. Languages Known English, Hindi, Tamil Malayalam. Place: Chennai K. Sanjay

BPO

SENIOR INTERIOR DESIGNER Professional Summary Interior Designer diverse experiences working commercial projects throughout United States utilizing AutoCAD. Design experiences include commercial, facility planning, education, government, healthcare, retail residential. Proven abilities work projects independently part team inception programming meetings completion budget reconciliation. Skills Proficient Autocad Time management Organized Strong verbal written communicator Detail oriented Building codes knowledge Permitting administration knowledge Bidding procedures Motivated self-starter Work History Senior Interior Designer 02/2012 11/2014 Company Name – City State Independently developed fit studies, pricing plans, construction documents permit. Worked leasing agents obtain program requirements, project scope, develop fit studies. Prepare comprehensive design construction documents notes, details, schedules required comply applicable acts codes related project municipality. Submit plans in-house permit expeditors permit in-house construction team execution. Verified construction detail documentation conformed quality assurance best practice standards. Completed comprehensive code compliance evaluations. Reviewed discussed zoning laws, fire regulations building codes healthcare governing agencies. Utilize AutoCAD AEC, Excel, Microsoft Word software programs required manage assignments. Interior Designer 05/2004 02/2012 Company Name – City State Worked independently projects directly client landlord representative. Completed architectural construction document set well mechanical electrical construction document set consultation. Worked diverse buildings mixed-use buildings, warehouse class A office buildings. Visit site prepare as-built AutoCAD plans note field conditions. Calculate B.O.M.A. square footages landlord maintain rent schedule. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Coordinate plans structural, electrical mechanical engineers. Submit plans appropriate county permit. Utilize AutoCAD Microsoft Word software programs required complete manage assignments. Interior Designer 10/2000 05/2004 Company Name – City State Worked projects independently clients. Completed architectural construction document set. Conduct client meetings develop program requirements, visit site prepare as-built AutoCAD plans note field conditions order develop fit studies revise required client approval. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Utilize AutoCAD Microsoft Word software programs complete manage assignments. Interior Designer 09/1997 10/2000 Company Name – City State Established timelines manage multiple projects simultaneously assure move dates met. Worked architects better integrate design intent construction document package. Set meetings clients develop program requirements. Prepare Design Fee Proposal outlining scope work associated fees. Perform site visit prepare as-built AutoCAD plans. Develop fit studies. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Conduct issue minutes meetings construction management. Utilize AutoCAD Microsoft Word software programs complete manage tasks. Senior Project Manager 12/1993 09/1997 Company Name – City State Assigned Maryland National Bank merger NationsBank comprised five high-rise office buildings downtown Baltimore. Supervised coordinated team six interior designers. Also assisted Richmond, Virginia merger projects. Develop program requirements client prepare fit studies. Create update base building as-built AutoCAD plans. Prepare comprehensive design construction documents details schedules comply applicable codes acts. Specify coordinate activities furniture procurement acquisition. Coordinate schedule project implementation client's construction management firm. Utilize AutoCAD Fac/aide software programs required complete manage tasks. Consultant 07/1993 12/1993 Company Name – City State Worked part team well independently assigned projects. Worked commercial healthcare projects. Prepare complete design construction documents assigned projects based client's programming requirements AutoCAD. Obtain programming information, specify furniture schedule projects required. Conduct site visits provide accurate as-built conditions, determine square footages prepare space studies. Project Manager 09/1989 07/1993 Company Name – City State Independently worked eight twelve projects simultaneously throughout United States relocate, increase decrease new existing offices. Worked special task force prepare multiple space consolidation studies consolidate 17 floors downtown headquarters five-building Mt. Washington campus. Was assigned special team coordinate branch office computer room upgrades. Direct outside consultants, trades team members planning, design, construction furniture procurement distribution initiation completion. Insure projects completed within established budget schedule reconcile budget management. Research national local codes acts buildings life safety insure projects meet exceed guidelines. Calculate rent schedules monthly accurate rentable square footages B.O.M.A. Baltimore headquarters. Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project Earnest required complete tasks. Interior Designer 01/1984 09/1989 Company Name – City State Assisted interior design staff skills developed independently complete projects. Independently worked six eight projects simultaneously throughout United States relocate, increase decrease new existing offices. Research, develop design effective floor space using systems furniture. Responsible activities design implementation space plans including determination space requirements, construction documents furniture specifications. Thorough working knowledge AutoCAD, AEC Architectural Template IBM Storyboard. Education Bachelor Fine Art Interior Design, Art History Minor 5 1984 Maryland Institute College Art City State Interior Design, Art History Minor Fine Art Curriculum 1 1980 Towson State University City State Fine Art Curriculum Accomplishments Numerous programs, conferences seminars related field. All approved CEU courses CID and/or IIDA. Affiliations Former Member: Certified Interior Designer Maryland (CID) International Interior Design Association (IIDA) Board member Past-President 1998 1999, President 1996 1998, President Elect 1995 1996, Treasurer/Secretary 1994 1995 Nature Conservancy National Trust Historic Preservation Skills AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades

DESIGNER

DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES BUSINESS DEVELOPMENT LEADER Sales Business Development Leader career track driving substantial profit margin sales growth strategic leadership client development. Noted record delivering revenue growth devising strategies, expanding market opportunities establishing brand recognition. Recognized ability utilize innovative sales techniques enhance business practices improve productivity profit results. Strengths forging client vendor relationships focused driving bottom-line results top-line performance. Skills Business Development Sales Leadership Client Development Strategic Planning Market Expansion Team Building Leadership Client Engagement Market Analysis/Competitive Positioning Sales Presentations Sales Forecasting Vendor Sourcing/Relations Change Management Process Improvement Profit Improvement Experience January 2014 January 2018 Company Name City State Director Business Development Director Communications Progressed roles based performance contributions. Led development strategies tactical plans driving sales market share growth. Facilitated meetings prospective existing clients conduct presentations promoted event support transportation services. Held direct accountability activities related new business development, market expansion account management. Partnered executive leadership devising strategic plans expanding market securing new business opportunities maximize profit margin. Utilized various sales techniques, including warm calling, cold calling networking secure new business. Secured 4 new full-time accounts event/transportation services, driving 80% increase business growth; achieved maintained 95% customer retention rate. Drove increase customer satisfaction rate 90% implementing executing client engagement initiatives, well providing close, personalized service. Led implementation new systems technologies drive operational improvements, including VoIP system Outlook email, integrated Act! database system. Spearheaded transition manual electronic systems, driving 5% cost reduction. Created implemented numerous digital documents forms streamline operations, including written proposals, credit card authorization forms, transportation booking forms workflow tracking sheets. Designed implemented onsite valet operational, logistical traffic flow plan use new location. Developed digital process drivers submit hours information billing usage. Built managed strong vendor relationships support event logistics; increased vendor network 20%, negotiating favorable contracts maximize profitability. Introduced new staffing program, When I Work, led increase functionality accountability boosted overall employee participation engagement. Screened, interview qualified employees hire, recruiting new candidates support staffing needs. Coordinated, supervised managed teams 30 responsible coordinating executing logistics large-scale private events. Monitored driver qualifications ensure compliance DOT (Department Transportation) requirements; created maintained DOT ledgers support auditing procedures. Oversaw planning parking transportation logistics large public parking events; coordinated ground transportation schedules secured parking space required. January 2013 Company Name City State Inside Sales Representative Executed sales activities across Denver market, qualifying prospecting investors high dollar oil gas investments. Utilized cold calling identify capitalize potential new business opportunities. Interacted prospects inform new current drilling projects secure new partner relationships. Achieved 150% weekly qualification quota conducting 400+ cold calls daily, well exceeding established mailing target 25%. January 2009 January 2013 Company Name City State General Manager Provided strategic leadership operations 2 retail locations, including production, performance, quality service management. Hired, trained, developed managed team 12, providing ongoing coaching support ensure optimal performance. Coordinated maintained staff schedule ensure adequate coverage. Held accountability inventory control, customer service, marketing compliance management. Drove 500% sales increase throughout tenure introducing targeted marketing strategies customer engagement initiatives. Sourced secured local vendors negotiated favorable contracts, yielding ~$20K annual cost savings. Led implementation new POS system new labeling system streamline retail procedures. Implemented new process management tracking system ensure accurate inventory control. Built relationships outsourced marketing team develop print advertisements marketing strategies. Partnered IT team build new website driving brand exposure potential client reach. January 2008 January 2009 Company Name City State Assistant Manager Supported attainment daily goals assisting overseeing coordination execution sales, customer service inventory management functions. Supervised support team sales associated, training coaching sales marketing techniques. Tracked shipments inventory levels, developed promotional marketing campaigns monitored sales ensure overall performance. Exceeded challenging sales goals 30%+ promoting upselling products. Education Training UNIVERSITY OF COLORADO City State Bachelor Arts Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP

BUSINESS-DEVELOPMENT

ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 *Maintain golf carts driving range Experience 03/2016 03/2018 Accountant Company Name － City State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create modify existing Excel documents Maintain process payroll Maintain accounting system Perform month-end procedures account reconciliations Create modify existing journal entries Perform accounting data reconciliations verifications Prepare file 1099s, 941s, 940s, W-2s, C-3s Pay payroll taxes every pay period using Electronic Federal Tax Payment System (EFTPS) Roll tax fiscal years year-end perform closing procedures Organize prepare files yearly audit. 06/2015 08/2015 Office Assistant Company Name － City State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers professors. 05/2014 08/2014 Assistant Company Name － City State Maintain Excel spreadsheets. Education Training Texas A&M Commerce December 2017 Masters Science Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor Business Administration Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year exemplary academic performance high school maintaining 3.0 cumulative GPA undergrad Zeta Zigga Zamma (20012 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) Vacation Bible School helper Santa Gertrudis, Mexico (2006) Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) Prepping location Army retreat, shared testimony army men

ACCOUNTANT

FITNESS STAFF Career Focus I carry positive attitude interacting people. Hard-working, friendly energetic five years experience customer/patient care. Motivated help care others needs. I always interested expanding knowledge new working environments. Core Qualifications Detail oriented CPR First Aid certified Personable friendly Responsible Dedicated Nutrition supplement familiarity Great Communication Skills Fast Learner Education Training High School Diploma 2010 Esperanza High School － City State Regestered Dental Assistant License Registered Dental Assistant 2011 UEI College － City State Personal Training Certification Personal Training 2016 NAFC － City State Work Experience Fitness Staff March 2016 Current Company Name － City State Established maintained effective communication members Maintained organized work area Contributed operation clean, friendly well maintained health club. Re-racked weights maintain neat, organized clean club. Worked customer service resolve issues. Handled account balances information Handled telephone inquiries. Receptionist/ Office Clerk October 2014 March 2016 Company Name － City State Answered managed incoming outgoing calls recording accurate messages. Used time efficiently serving customers, including organizing work stations filing paper work. Handling securing personal information credit reports financing. Communicated clear requirements finance approval. Determined customer needs asking relevant questions listening actively responses. Registered Dental Assistant September 2011 September 2014 Company Name － City State Politely answered phones scheduled confirmed office appointments surgeries. Set examination room dental trays preparation examinations procedures. Successfully assisted dentist performing four-handed dentistry chair-side duties. Completed patient paperwork scanned Dentrix system. Alerted staff patients arrived prepared records dentist review. Accurately recorded treatment information patient records. Educated patients proper oral hygiene plaque control procedures. Worked closely patients before, dental procedures. Diligently cleaned instruments work areas accordance sterilization disinfectant protocol. Maintained clear, organized clean work environment. Skills Proper telephone etiquette Excellent communication skills Works well pressure Filing data archiving Strong interpersonal skills Self-sufficient confident People-oriented Organized Nutrition knowledge First Aid CPR Certified

FITNESS

ENGINEERING MANAGER Profile Lean manufacturing professional 20 years experience lean manufacturing continuous improvement. Highly skilled lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 08/2016 Engineering Manager Company Name － City State Build foundation engineering department Airmate Company. Lead, develop, mentor group engineers daily tasks, project assignments, project timelines. Standardized estimating process improving estimations -30% +5%. Implement engineering change control process. 01/2009 12/2015 Process Technician Company Name － City State Lead Lean/Continuous Improvement Projects develop, standardize, improve manufacturing processes. Approve engineering decision material, dimensional specifications, processes tolerances. Validate verify new product designs. Participate lead 3P events. 03/2005 01/2009 Quality Engineer Valve Value Stream Company Name － City State Handled customer complaints corrective actions. Proactively visited customers regarding quality process improvements. Maintained APQP database included PFEMA's, Control Plans, Product Profiles applicable work instructions. Performed capability studies machines processes. Assisted development new products new processes. 01/2003 01/2005 Process Technician Valve Value Stream Company Name － City State Created maintained value stream maps. Championed led kaizen events derived value stream maps Led multiple material process cost saving initiatives. Created controlled standardized work including operational instructions set instructions. Assisted Applications Manufacturing Engineering new product development launches. 01/1997 01/2003 Value Stream Group Leader Company Name － City State Led 50-70 hourly employees day day activities. Maintained improved safety, morale, productivity, cost quality daily. Led continuous improvement activities productivity, quality safety. Education Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan Associates *Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma

ENGINEERING

HR CONSULTANT Summary Detail-oriented 25 years human resources professional excels tight deadlines, anticipating averting potential problems proactively streamlining processes find perfect applicant. Highlights PHR Certified Professionals Human Resources Association Excellent interpersonal coaching skills Recruiting selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training development Hiring retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover 18%. Led Staffing Planning Committee years. Created rewards incentive program cited driving force behind branch employee retention rate. Implemented new hire training program Branch operations specialists. Supervised HR interns provided assistance resume building, training career path development. Designed standard exit process interview survey implemented permanently.Revamped orientation process new hires, implemented company-wide. Experience 07/2015 Current HR Consultant Company Name － City State HR Career Consultant Consult fortune 500 companies HR Career consultant potential applicants Executive Recruiting Banking Professionals 10/2014 05/2015 Director Customer Strategies-Heart Walks Company Name － City State Recruited interviewed applicants Customer Strategies Team. Directed managed maximize positive customer experience Heart Walks. Identified staff vacancies recruited, interviewed selected applicants. Answered employee questions regarding Heart Walks resolved issues. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Defined strategy business plan Heart Walks Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented evolved high-impact strategies target new business opportunities new markets. Created look feel organization's online presence social media forums. 06/2014 05/2015 Human Resources-Recruiter Company Name － City State Recruited interviewed 100-200 applicants per month. Advised managers organizational policy matters recommend needed changes. Directed personnel, training labor relations activities. Identified staff vacancies recruited, interviewed selected applicants. Reviewed federal state laws confirm enforce company compliance. Addressed inquires employees management regarding new-hire activity ongoing employee relation issues. Created modified job descriptions within departments. Worked senior-level management create fair consistent HR policies procedures. Worked HR advisors HR representatives establishing consistent hiring practices. Facilitated monthly meetings develop strategies would positively influence workplace relationships. Processed salary changes stemming merit increases, promotions, bonuses pay adjustments. Conducted telephone onsite exit interviews employees. Answered employee questions entrance exit interview processes. Worked closely HR business partners facilitate year-end talent reviews articulate team strengths. Selected interviewed candidates available positions.Created job descriptions attract targeted talent pool within market wage range. All social media military recruitment. 09/2012 05/2014 Talent Attraction Company Name － City State Conduct reference background checks job applicants. Conduct exit interviews ensure necessary employment termination paperwork completed. Confer management develop implement personnel policies procedures. Contact job applicants inform status applications. Develop implement recruiting strategies meet current anticipated staffing needs. Hire employees process hiring-related paperwork. Inform job applicants details duties responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities. Interpret explain human resources policies, procedures, laws, standards, regulations. Interview job applicants obtain information work history, training, education, orjob skills. Maintain update human resources documents, organizational charts, employee handbooks directories, performance evaluation forms. Maintain current knowledge Equal Employment Opportunity (EEO) affirmative action guidelines laws, Americans Disabilities Act (ADA). Perform searches qualified job candidates, using sources computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, employee referrals. Prepare maintain employment records related events hiring, termination, leaves, transfers, promotions, using human resources management system software. Provide management information training related interviewing, performance appraisals, counseling techniques, documentation performance issues. Review employment applications job orders match applicants job requirements. Schedule administer skill, intelligence, psychological, drug tests current prospective employees. Schedule conduct new employee orientations. Select qualified job applicants refer managers, making hiring recommendations appropriate. Advise management organizing, preparing, implementing recruiting retention programs. Coordinate outside staffing agencies secure temporary employees, based departmental needs. Evaluate recruitment selection criteria ensure conformance professional, statistical, testing standards, recommending revisions, needed. Evaluate selection testing techniques conducting research follow-up activities conferring management supervisory personnel. Review evaluate applicant qualifications eligibility specified licensing, according established guidelines designated licensing codes. Perform difficult staffing duties, including dealing understaffed, refereeing disputes, firing employees, administering disciplinary procedures. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Advise managers organizational policy matters equal employment opportunity sexual harassment, recommend needed changes. Analyze modify compensation benefits policies establish competitive programs ensure compliance legal requirements. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Identify staff vacancies recruit, interview select applicants. Plan, direct, supervise, coordinate work activities subordinates staff relating employment, compensation, labor relations, employee relations. Plan, organize, direct, control coordinate personnel, training, labor relations activities organization. Represent organization personnel-related hearings investigations. Administer compensation, benefits performance management systems, safety recreation programs. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Analyze statistical data reports identify determine causes personnel problems develop recommendations improvement organization's personnel policies practices. Prepare follow budgets personnel operations. Maintain records compile statistical reports concerning personnel-related data hires, transfers, performance appraisals, absenteeism rates. Analyze training needs design employee development, language training health safety programs. Conduct exit interviews identify reasons employee termination. Oversee evaluation, classification rating occupations job positions. Prepare personnel forecast project employment needs. Allocate human resources, ensuring appropriate matches personnel. Develop, administer evaluate applicant tests. Provide terminated employees outplacement relocation assistance. 02/1999 05/2012 Assistant Vice-President-Human Resources Company Name － City State Develop implement recruiting strategies meet current anticipated staffing needs. Hire employees process hiring-related paperwork. Contact job applicants inform status applications. Confer management develop implement personnel policies procedures. Conduct reference background checks job applicants. Analyze employment-related data prepare required reports. Conduct exit interviews ensure necessary employment termination paperwork completed. Inform job applicants details duties responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities. Interpret explain human resources policies, procedures, laws, standards, regulations. Interview job applicants obtain information work history, training, education, job skills. Maintain update human resources documents, organizational charts, employee handbooks directories, performance evaluation forms. Maintain current knowledge Equal Employment Opportunity (EEO) affirmative action guidelines laws, Americans Disabilities Act ADA). Perform searches qualified job candidates, using sources computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, employee referrals. Prepare maintain employment records related events hiring, termination, leaves, transfers, promotions, using human resources management system software. Provide management information training related interviewing, performance appraisals, counseling techniques, documentation performance issues. Review employment applications job orders match applicants job requirements. Schedule administer skill, intelligence, psychological, drug tests current prospective employees. Schedule conduct new employee orientations. Select qualified job applicants refer managers, making hiring recommendations appropriate. Advise management organizing, preparing, implementing recruiting retention programs. Coordinate outside staffing agencies secure temporary employees, based departmental needs. Evaluate recruitment selection criteria ensure conformance professional, statistical, testing standards, recommending revisions, needed. Review evaluate applicant qualifications eligibility specified licensing, according established guidelines designated licensing codes. Interests Volunteer Year award, Austin, TX 2012 Education Bachelors BAAS Dallas Baptist University － City State United States PHR State Certified Professional Human Resources High School Diploma Leland High School － City State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS Volunteer Year award, Austin, TX 2012 PHR State Certified ,United States

HR

COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro results-driven communications strategist award-winning writing editing credentials, proven successes media relations/pitching, longtime experience Web social media content. Skills Superior verbal written communication skills Excellent media contacts Crisis communication Web content Brand development management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director 09/2013 Current Company Name – City State Responsible internal external communications non-profit agency providing counseling, shelter services 90,000 Pennsylvanians year. Media relations/government relations/fundraising. Web site design content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design content. Developed managed communications strategies, plans budgets. Planned launched innovative, creative effective communications campaigns, press conference honor domestic violence victims Capitol Rotunda resulted participation governor 19 legislators statewide media coverage. Oversaw adhered communications department budget. Communications director Pennsylvania Auditor General 01/2005 01/2013 Company Name – City State Responsible internal external communications department 750 employees serving 12.5 million state residents Issued 300 press releases year, plus media inquiries Web site design content/social media National award "PR Shoestring'' honorable mention Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused in-depth background reports topical political, economic issues High-profile breaking news President Reagan's state funeral Recognized business writer year Pennsylvania Society Professional Journalists coverage US Airways' bankruptcy. Chief communications officer 08/2001 04/2003 Company Name – City State Responsible internal external communications Fortune 700 international toolmaker 14,000 employees 64 global markets, including Germany, India China. Speechwriting, annual report executive communications, community relations, government relations, corporate philanthropy. Served primary point contact incoming media calls, including requests meetings interviews company executives experts. Developed managed communications strategies, plans budgets. Vice president 02/1998 08/2001 Company Name – City State Speechwriting, annual reports, crisis communications, government relations. Marketing communications strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding positioning statements. Planned launched innovative, creative effective communications campaigns, Os-Cal bone supplement, placing former Olympic skater Peggy Fleming ABC's "Good Morning, America'' Manager 12/1996 02/1998 Company Name – City State Responsible external communications Fortune 500 natural-gas utility 350,000 customers Pennsylvania Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission model state. Developed managed communications strategies, plans budgets. Created implemented external internal communications strategies key company initiatives energy deregulation retail shopping natural gas Editor/Reporter 09/1985 12/1996 Company Name – City State Award-winning reporter editor experience sports, news, business. Assigned major stories including sale Pittsburgh Pirates, financial collapse Westinghouse Electric, energy deregulation Pa. Editor/Reporter 09/1981 09/1985 Company Name – City State As scholastic sports editor, operated staff 12 full-time reporters, copy editors photographers sixth-largest Sunday paper U.S. Investigative reporter sports, news. Education Bachelor Arts Communications 1977 Pennsylvania State University City State communications Reporter editor Daily Collegian, college newspaper MFA creative non-fiction June 2004 Spalding University City State Accomplishments Youngest scholastic sports editor nation top-10 Sunday newspaper Numerous communications awards, including PA business writer year national award PR Shoestring Oversaw communications auditor general's 2008 re-election campaign rolled third-largest vote total PA history, outpolling President Obama Keystone State Crisis communications Fortune 700 companies including Firestone, Equitable Resources Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979

PUBLIC-RELATIONS

SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful managing business ventures profit positions. Effectively guides new products services concept market acceptance. E xperienced sales management, marketing, technical presentation creation service training. Devoted building strategic partnerships persuasion, negotiation personal presence. Highlights Driven succeed Organization assessment Leadership/Management Skills Dependable Time Management Flexible Friendly Personable Persuasive Enthusiastic team player New program promotion implementation Marketing savvy Meticulous attention detail Focused customer satisfaction Excellent written verbal communicator Trade shows Presentations Accomplishments Spearheaded company-wide prospecting, marketing closing endeavors. Brought NASA Southwest Airlines clients. Collaborated prospective clients prepare efficient product marketing strategies drive business development. Consistently generated additional revenue skilled sales techniques. Experience 02/2016 Current Senior Manager Customer Support Company Name － City State Perform Manager Customer Support duties addition following:. Meet major airlines domestically internationally secure future business contracts. Reserve travel including airline hotel accommodations department. Utilize company leads expand current customer base follow leads promptly via phone, email customer visits. 06/2013 01/2016 Manager Customer Support Company Name － City State Develop maximum sales potential major airline customers excellent customer service techniques knowledge products services, well competition's strengths weaknesses. Build maintain quality relations customers increase volume sales consistent basis ongoing determination customer needs. Evaluate calculate prices, discounts proposals meet specific customer requirements efficient manner. Train customer support representatives required. Possess strong management characteristics take charge situations, set examples deliver results. Coordinate events including golf outings, trade shows, baseball games hosted customer dinners. Order promotional items trade shows selected holiday gifts. 03/2012 06/2013 Customer Support Representative Company Name － City State Processed customer quotes verified accurate customer product information. Managed submitted requests quotes initiated quoting process cultivate new business. Manage expedite customer orders ensure customer satisfaction. Utilize Microsoft Office applicable customer's needs creating databases spreadsheets improved inventory management customer reporting accuracy. Coordinated "pre-sale" development sales personnel include pricing, availability configuration profitability. Research current market demands competition. Assist Director Powerplant Operations assigned tasks. 07/2011 03/2012 Administrative Assistant Company Name － City State Demonstrated capacity provide support executive -level staff; managed essential tasks, coordinated travel marketing-support activities. Demonstrate excellent oral written communication skills. Oversee receptionist area, including greeting visitors responding telephone in-person requests information. Organized file systems maintained electronic paper files. 10/2003 03/2011 Lead Flight Attendant Company Name － City State Managed crew five flight attendants; performing necessary flight attendant duties pertaining in- flight safety customer service; Verify first aid kits emergency equipment, including fire extinguishers oxygen bottles, working order within FAA limits. Inspect clean cabins, checking problems making sure cabins order. Ensured passenger safety customer satisfaction according FAA company policies; Answered passengers' questions flights, aircraft, weather, travel routes services, arrival times, and/or schedules. Assist passengers entering disembarking aircraft. Assist passengers placing carry- luggage overhead, garment, under-seat storage. Trained mentored new flight attendants; Participating training programs organized company provide update techniques relevant safety. Maintained high level personal decorum professional conduct uniform. Operate audio video systems. Willing relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/in/jesi-crane-53995933

AVIATION

SALES MANAGER Professional Summary Accomplished energetic solid history achievement sales. Motivated leader strong organizational prioritization abilities. Areas expertise include Meeting Goals, Negotiation Selling Customer Needs. Interests Music Production, Graphic Art Design Fitness Training Skills •Computers Electronics •Administration Management •Critical Thinking •Negotiation •Persuasion •Sales Marketing Experience 01/2010 Current Sales Manager Company Name － City State Resolve customer complaints regarding sales service. Direct coordinate activities involving sales manufactured products, services, commodities subjects sale. Plan direct staffing, training, performance evaluations develop control sales service. Determine price schedules discount rates. Confer potential customers regarding equipment needs advise customers types equipment purchase. Review operational records reports project sales determine profitability. Direct foreign sales service outlets organization. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Monitor customer preferences determine focus sales efforts. Confer consult department heads plan advertising services secure information equipment customer specifications. Direct, coordinate, review activities sales service accounting record keeping, receiving shipping operations. 07/2007 03/2010 Emergency Road Service Technician Company Name － City State Identify inflate tires correctly size ply. Place wheels balancing machines determine counterweights required balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels vehicles remove them, using lug wrenches hand power tools. Apply rubber cement buffed tire casings prior vulcanization process. Reassemble tires onto wheels. Drive automobile service trucks industrial sites provide services respond emergency calls. Replace valve stems remove puncturing objects. Hammer required counterweights onto rims wheels. Inspect tire casings defects, holes tears. Glue tire patches ruptures tire casings, using rubber cement. Prepare rims wheel drums reassembly scraping, grinding, sandblasting. Assist mechanics perform duties directed. Inflate inner tubes immerse water locate leaks. 03/2005 09/2007 Wholesale Food Supplier Company Name － City State Sell keep records sales products truck inventory. Maintain records, vehicle logs, records cargo, billing statements, accordance regulations. Drive vehicles capacities three tons transport materials specified destinations, railroad stations, plants, residences, offices, within industrial yards. Wrap, weigh, label price cuts meat. Prepare special cuts meat ordered customers. Cut, trim, bone, tie, grind meats, beef, pork, poultry prepare meat cooking form. Total sales, collect money customers. Use knives, cleavers, meat saws, bandsaws, equipment perform meat cutting trimming. Cut trim meat prepare packing. Inspect meat products defects, bruises blemishes remove along excess fat. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Total sales, collect money customers. Prepare purchase orders, solicit bid proposals, review requisitions goods services. Analyze price proposals, financial reports, data information determine reasonable prices. Purchase highest quality merchandise lowest possible price correct amounts. Study sales records inventory levels current stock develop strategic purchasing programs facilitate employee access supplies. Negotiate prices, discount terms transportation arrangements merchandise. Consult store merchandise managers budgets goods purchased. Collect money customers, make change, record transactions customer receipts. Drive trucks deliver items food, medical supplies, newspapers. Write customer orders sales contracts according company guidelines. Inform regular customers new products services price changes. Record sales delivery information daily sales delivery record. Call prospective customers explain company services solicit new business. Listen resolve customers' complaints regarding products services. Education 2012 High School Diploma General Pennsauken High School － City State Additional Information Volunteer Activities Seeds Of Hope Oct 2013 present Serve food, beverages, desserts lunchrooms, business industrial establishments. Community Service, etc.

SALES

ENGINEERING TECHNICIAN V Experience 04/2014 07/2015 Engineering Technician V Company Name － City State 04/1996 07/2015 Engineering Technician V Company Name － City State I 29 years progressive experience electrical, communications, electronics, telecommunications fields. As Technical Team Lead, led major USCG shipboard communications upgrades shipboard installations 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), 87' Coastal Patrol Boats (WPB) mitigate electromagnetic interference (EMI) vessels VHF transceivers satellite-based GPS systems. He team led implementation TCTO 2010 fielded VHF antenna relocation 225' WLB class 175' WLM class. He coordinated team leader prototype VHF antenna relocation 225' WLB class. He part team designed developed Relocation Replacement CEMT-4265A antennas 87' WPB. He also coordinated team lead VHF relocation tasking classes USCG vessels. Mr. Roshto responsible scheduling, planning, performing field implementation EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership Topside Maintenance Dockside Repair program included USCG/USN HF, VHF UHF Communications Systems. Mr. Roshto 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment systems including DGPS Radio Beacon Transmitters. His experience includes installation cables, electrical systems, computer systems, DGPS radio beacon sites. He supervised installation team various DGPS sites including refurbishment shelters, upgrade electrical systems, installation security monitoring systems, installation concrete tower foundations, installation towers, DGPS related equipment. Mr. Roshto also brings verbal written communications skills support understanding customers' needs team performance. As Engineering Technician V, Mr. Roshto provided technical team leadership USCG shipboard VHF antenna upgrades past five years. This included VHF antenna upgrades, removals, installations 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), 87' Coastal Patrol Boats (WPB). He technical team lead upgrade installation VHF antennas eleven 225' WLBs, including USCGC Alder (WLB-216) Duluth, MN, USCGC Aspen (WLB-208) San Francisco, CA, USCGC Fir (WLB-213) Astoria, OR, USCGC Hickory (WLB-212) Homer, AK, USCGC Kukui (WLB-203) Honolulu, HI, USCGC Maple (WLB-207) Sitka, AK, USCGC Oak (WLB-211) Charleston, SC, USCGC Sequoia (WLB-215) Santa Rita, Guam, USCGC Spar (WLB-206) Kodiak, AK, USCGC Sycamore (WLB-209) Cordova, AK, well prototype installation USCGC Walnut (WLB-205) Honolulu, HI. Mr. Roshto's VHF antenna upgrades involved configuration, pre-installation testing, installation, cabling, connecting, post-installation testing CEMT-396-1 antennas HS-2774-1 antennas VHF antennas shipboard upgrades 225' WLBs, 175' WLMs, 87' WPB, relocations installation mitigate electromagnetic interference USCG vessels. For projects, Mr. Roshto responsible for: Developing technical documentation Pre-Maintenance Test (PMT) documents, Pre-Installation Test Check Out (PITCO) documents, Onsite Installation In-Brief "Visit Books", System Operational Test (SOVT) documents Coordination scheduling USCG C4IT Service Center WLB vessel on-site shipboard activities Pre-maintenance testing antennas contractor provided equipment Conducting in-brief USCG ship personnel planned VHF antenna relocation, removal old antennas/equipment, installation new antennas, detailed description work, shipboard installation schedule Performing shipboard interface GOTR C3CEN inspecting activity. Performing pre-installation walkthrough site survey onboard USCG vessels Performing onboard Pre-Installation Testing Checkout (PITCO) documentation prior installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, associated transmission lines, mounts, sealing hull penetrations Performing installation relocation VHF antennas, well installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, connection termination antennas transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating welder supporting firewatch roles ensured quality welding grinding activities Restoring affected work areas pre-installation condition, disturbed surfaces primed painted match surrounding area Performing System Operational Verification Test (SOVTs) installed relocated equipment, recording SOVT results, ensuring systems properly operating, providing documented SOVT results USCG personnel, including performing Electromagnetic Interference Matrix Electromagnetic Compatibility Inspection Documenting recording field support activities performed equipment changes OPNAV 4790/CK forms Conducting out-brief USCG representatives, addressing issues findings (site survey, PITCO, SOVT), providing documentation (including PITCO results, SOVT results, 4790/CKs) Developing post-installation trip reports final technical documentation Other USCG support projects supported Mr. Roshto included: Worked various shore site shipboard EMC/EMI program support projects including laboratory testing experimentation. Supported various USCG installation projects, required installation electrical systems shore shipboard sites, installation computer equipment associated cables. Performed overhaul maintenance USCG Optical Surveillance (OSS) Systems. Assisted installation electronic standardization plan USCG 41' Utility Boats. Served team leader installation Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts DGPS installations sites Key West, FL, Moriches, NY, Tampa, FL, locations. His duties included fabrication concrete foundations, shelter installation, electrical system installation, heating, ventilating, air conditioning (HVAC); equipment installation, tower/antenna installation. He installed maintained electrical, HVAC, chill water systems. Installed various types conduit, cable trays, cable duct. He oversaw welding, plumbing, carpentry support installation DGPS shelters, electrical systems, towers, foundations, DGPS equipment. Performed installation upgrade USCG HF sites various locations included Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching U.S. Navy ships. Assisted installation Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion DGPS performed number NDGPS conversions. Served team leader installation PA-Alarm Systems USCG WLIC Boats. Performed equipment installations system upgrades Vessel Traffic Control Systems (VTC) numerous locations including Houston/Galveston, TX area. Performed installation set-up National Distress System (NDS) equipment various locations including North Carolina Florida. Installed electrical circuits, video cabling video display system equipment numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems Atlantic Pacific Area Command Centers. Wired new electrical system site. Installed new drop ceiling Pacific Area command center wired new lighting system. Installed maintained BARCO Video Display systems many Coast Guard Command Centers Sectors. 08/1995 04/1996 Maintenance Technician Company Name － City State Mr. Roshto installed electrical systems various equipment conveyers. He participated set facility preparation production automotive seating. He supervised maintenance department second shift production began. He maintained electrical mechanical systems, conveyers Programmable Logic Controllers used production process. He fabricated tools installed fixtures needed aid production. 09/1991 08/1995 Installation Technician Company Name － City State Mr. Roshto installed electrical systems shore ship sites. He installed computer equipment associated cables. He installed Joint Operational Tactical Systems Combat Direction System ships shore facilities. Mr. Roshto performed overhaul maintenance Optical Surveillance systems. As team leader, assisted design installation Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance repair equipment facilities various government installations. He performed sheet metal fabrication installation. He installed raised computer floors, walls, ceilings. He installed maintained heating, ventilating, air conditioning, chilled water systems. Mr. Roshto installed various types conduit, cable trays, cable duct. He performed welding, plumbing, carpentry. 01/1985 01/1991 Electrical/Mechanical Foreman Company Name － City State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators switching systems. He performed installation, troubleshooting, repair production equipment various conveyer systems. He installed small package sorting systems including interface existing outbound computer manifesting system. He assisted in-house personnel QVC Network, Hills Bros. Coffee Allied Colloids, Inc. installation maintenance equipment facilities. 01/1983 01/1985 Electrical Apprentice Company Name － City State Mr. Roshto supported commercial, industrial, residential electrical installations, performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications

ENGINEERING

FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced customer service financial aid administration. Superior communication training skills, builds positive relations internal external clients. Versatile problem solver implements plans exceed objectives. Technically proficient Sunguard's Banner Ellucian's Datatel Colleague student information systems well Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 Current Company Name － City State Counsels advises students concerning financial aid opportunities, application processes financial management strategies. Educates students identification sources financial aid available, including requirements regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements ensures College compliance state federal agencies maintaining thorough knowledge federal state financial aid, scholarship rules regulations. Determines eligibility awards financial aid applicants utilizing various software packages. This includes processing applications corrections, document tracking, completing verification process, generating tracking award notifications. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Prepares, updates coordinates policies procedures administering Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, childcare assistance fund programs. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software. Student Services Specialist/Financial Aid Counselor January 2010 January 2012 Company Name － State Counsels prospective enrolled students, parents community members aspects financial aid. Reconciles differences arise awarded student eligible receive state federal student aid. Communicates works employees gain understanding commitment set work standards, processes, procedures. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software systems. Selected Accomplishments Achieved Financial Aid Employee Quarter 3rd Quarter 2010 superior performance. January 2007 January 2010 Company Name － City State Special Assets Adjuster 1 Minimizes delinquency rates retail loans successful negotiations problem resolution clients. Improves processes management delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, repossessions. Updates management branch lenders regular reports project progress outcomes. Ensures accurate, up-to-date processing documentation review loan services files. Selected Accomplishments Contributed drop delinquency 9.98% 3.12% 1 year personal achievement productivity-enhancing suggestions, starting past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 December 2008. Selected join workflow analysis team, documenting critical data surrounding daily activity. Education Training Bachelor Science Business Administration Finance Management Information Systems 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association Student Financial Aid Administrators, 2010 Present Member, Southern Association Student Financial Aid Administrators, 2012 Present Member, North Carolina Association Student Financial Aid Administrators, 2010 Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis

BANKING

INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM SCCM, vbscripts Powershell, SANs, Active Directory account management troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM SCCM, vbscripts Powershell, SANs, Work History Information Technology Specialist I Summary Skills Qualifications:. 07/2008 Current Computer Network Specialist Company Name – City State I serve Lan Administrator. I installed maintain 100 servers. I installed maintain Hyper V cluster 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts group policy, Microsoft System Center Operations Manager 2012, Proofpoint spam filter iBoss web filter, ArcGIS. I manage Active Directory user accounts troubleshoot Active Directory replication issues necessary. I maintain 3 SANs including Nimble, Dell Equallogic StorSimple. I assisted selecting Alertus desktop alerting system watching vendor demonstrations recommending best alerting system environment. I work users high level technical issues analyze issue sand take corrective action. I perform new employee technology orientations cellphone training groups individually. I write modify scripts Powershell, VBscript. I administer Vsphere server. 06/2001 07/2008 Technology Specialist III Company Name – City State Install configure HP network switches, program switch ports assign vlans, connect network wall ports terminate network cables necessary, troubleshoot network port communication errors take appropriate action correct problems, utilize TCP/IP utilities ping, tracert ipconfig diagnose network problems, installed maintain Whats network device connectivity monitoring software configured program send sms messages device service goes down, installed maintained Blackberry Enterprise server MS Exchange server, Fedora Core Linux Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning Read 180 servers, Xiotech SAN TNT network security appliance, written number dos vbscript scripts automate many functions, including student user account creation exporting data student information system formatting export file create approximately 5000 student user accounts, create home folders set permissions, utilized group policy secure workstations install new software, implemented district Geographic Information system recommending ArcGIS software manager worked city county agencies acquire base layers created additional layers school sites attendance areas, communicated teachers, managers students, installed supported variety software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system education software, I used Ghost software image computers necessary. LAN Administrator Install manage Hyper V servers Manage 3 SANS Dell Equallogic, Nimble Storsimple Troubleshooting server client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager Operation manager. EMC Networker backup Installed maintain Active Directory, group policy, user account management Analyzing technical issues improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG Client Access Array, Informacast Speaker System,Microsoft System Center Operations Manager, EMC Networker backup software, ArcGIS desktop server, Maas360 mobile phone management, Azure Hardware: Install components network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange week long course EMC Networker week long course ArcGIS week long course Windows 2012 Powershell week long course Skills

INFORMATION-TECHNOLOGY

ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position esteemed organization scope career advancement professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design refined vehicle definition. Illustrated vehicle design highlighted major interior exterior dimensions vehicle concept. Presented technology plan parameters. Simulation Analysis 1-2 Shift Processes 6-speed FWD AT, University Michigan-Dearborn, March 2017. Established mathematic model transmission-vehicle system consisting general state variable equation, specific state variable equation 1st gear, 1-2 shift process 2nd gear operation. Simulated launch vehicle rest 1st gear, initiated 1-2 shift speed 15 mph, 2nd gear operation 2 seconds open torque converter fixed throttle position using MATLAB/Simulink. Reduced torque overshoot spark retarding, careful calibration oncoming clutch. Further, torque hole reduced maximum extent help spark retard. Modelling Vehicle cooling system, University Michigan-Dearborn, November 2016. Built Simulink model vehicle cooling system consisting four sub models namely, engine operation, air flowrate, coolant flowrate heat transfer. Determined coolant flow rate, heat rejection engine, engine outlet coolant temperature different vehicle speeds executing simulation model. Computational Analysis Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations using two-dimensional conduction equation spherical coordinates subjected radiative boundary condition, constant base temperature. Solved derived equations using Finite Difference Method Gauss-Seidel iterations writing code FORTRAN 95. Determined Heat transfer improvement function thermal conductivity emissivity, without irradiation. The hemispherical fin starts radiate heat thermal conductivity 3 (W/mK) absorbs heat thermal conductivity 3=""> Engineering Intern Jan 2016 Jun 2016 Company Name － City Completed basic advanced level training regional training office Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke servicing automobiles. Overhauled Engines Transmissions assistance technicians. Carried tasks inspection replacement clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge working CAN Bus systems. Assisted technicians cylinder compression test, servicing inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) inspect, analyze eliminate errors caused various sensors actuators present different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective internship understand different mechanisms technical concepts involved end end manufacturing rail coaches engines. The internship helped get feel industry environment. Witnessed various concepts welding, sheet metal works, CNC machine working etc. Benchmarking Preliminary analysis (Mid-Size SUV), University Michigan-Dearborn, September 2016. Collected Customer requirements surveys, websites, magazine and, blogs. Conducted benchmarking study competitor vehicles reference selected vehicle. Developed preliminary specifications target vehicle. Developed Pugh Diagrams determine target vehicle benchmarked vehicles compare reference vehicle. QFD, requirement cascade interface analysis selected vehicle system (Instrument Panel), University Michigan-Dearborn, October 2016. Determined functional specifications application Quality Function Deployment (QFD) selected vehicle system. Cascaded vehicle attributes sub-attributes requirements vehicle system sub-system requirements. Developed interface diagram interface matrix selected vehicle system included major sub-systems. Identified analyzed major trade-offs considered designing selected system fit work vehicle systems. Business Plan Development (Mid-Size SUV), University Michigan-Dearborn, November 2016. Determined developed various features, options, unique characteristics vehicle systems provided brief description proposed vehicle. Determined characteristics anticipated customers provided brief description market segment. Determined selling price sales projection proposed vehicle. Developed Gantt chart System Engineering 'V' model show vehicle program timings various gateways. Determined costs, prepared revenue summary table, developed plots curves containing life-cycle costs revenues vehicle program. Constructed benchmarking table included comparisons done target vehicle competitors risks involved addition new features. Education Training Master Science Automotive Systems Engineering May 2018 University Michigan － City State Automotive Systems Engineering 3.72 Bachelor Engineering Mechanical Engineering June 2015 Visvesvaraya Technological University － City India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength Materials, Design Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented technical seminar "MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 Winter 2017 terms, University Michigan-Dearborn. *Top 10 class 140 students PES Institute Technology South Campus, Visvesvaraya Technological University.

ENGINEERING

CONSULTANT Professional Profile Consultant/System Engineer 6 years HealthCare IT. Primary focus Linux recent emphasis Regulatory Consulting Transition Care. Experienced training development associates along development documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides ultimately led automation many elements build process several teams. This automation saved team well others, weeks build time allowed standardized process. Experience Consultant 08/2015 Current Company Name City State Provides leadership oversight engagements results met time well ensure value provided client. Ensures appropriate resources allocated maintained facilitate successful completion projects, includes working Project Managers across Consulting Organization ensure project alignment. Multi-tasks delivery several project initiatives designed enhance services level support provided client. Plans arranges project deliverables alignment expectations client business need ensure client successfully able meet Meaningful Use measures. Conduct on-site client workshops client summits needed determined hospital systems. Manage Provider hospital data various tools including DiscernVisualDeveloper, HNAuser, Bedrock Build hundreds rules pools Direct Transition Care clients. Create maintain build guides team collateral use future client new hire training. Build guides workflows also used partner internal automation team streamline processes. Works hospital systems designated HIM staff maintain systems begin disengage product. SYSTEM ENGINEER Health Sentry 02/2013 08/2015 Company Name City State Backend support production servers extracted data Linux systems including investigation corrupt data, creating SSH keys, extracting data client database, managing disk space troubleshooting. Front end work production servers maintaining OpsJobs troubleshooting operation failures. Often working client teach ongoing maintenance OpsJob. Effectively communicate project status reports internally well client weekly meetings calls. Create various macros spreadsheets quality assurance checking Create run numerous SQL queries. Manage monitor FTP, PHINMS VPN connections daily basis provide proactive approach catching issues. Use custom CCL scripts modify format HL7 messages. Create provide appropriate workflow documentation clients support system setup testing processes. Adhere applicable client access, client notification, change management policies procedures. Work Engineers alleviate problems data extracts. SYSTEM ENGINEER 06/2012 02/2013 Company Name City State Assist HR teams designing implementing solutions Rebuilt custom tool Events Planning team using Microsoft Access. Put together documentation implemented changes Assist PeopleSoft, Data Archive Manager, Taleo resume parsing project Conduct "fact finding" meetings various team members better understand solution would used. Held regular meetings provide updates current status work give timeline completion. SYSTEM ENGINEER Project Implementation 05/2010 06/2012 Company Name City State CernerWorks Project Implementation Backend support servers operating Linux, AIX, HP-UX, occasional VMS systems. Support service pack installation continued maintenance solutions, infrastructure. Identify applications performance/reliability issues; analyzes formulate proposed method correct issues. Perform domain replicate/refreshes production environment non-production environment. Work queue Service Requests resolve issues client reported internal teams encountered. Worked internal architects resolve complicated issues. Manage end user access privileges including group 0 access, creation user profiles, custom lists. Support maintenance specific clients servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart Citrix Servers. Coordinate client testing environment functionality well service pack installs subsequent downtimes. Completed numerous service package installs non-production clients testing partners. Maintain long-term support management; troubleshoot resolve issues daily. Education MBA Information Systems 2015 Park University City State Information Systems Bachelors Science Business Administration/Management 2015 Park University City State Business Administration/Management Associates Applied Science Computer Networking 2010 ITT-Technical Institute City State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops

CONSULTANT

ADVOCATE Summary In-depth knowledge taking orders, compute charges, administer billing payments. Hands-on experience reviewing, updating making changes customer accounts. Track record listening responding customers' needs concerns. Able handle returns complaints effectively. Demonstrated ability record details client contacts service history. Proven ability determine answers solutions quickly. Special talent handling irate angry customers. Proven written oral communication skills Proficient managing business correspondence Ability organize personal work priorities Knowledge filing updating records Ability work independently part team Excellent organizational skills Expert handling office equipment Internet savvy proven expertise using MS Office applications Excellent customer service orientation Special talent researching analyzing data effectively Exceptional attention detail proven interpersonal skills Skills Microsoft Word Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Excel Mostly Microsoft Excel Microsoft Word Experience 10/2016 Current Advocate Company Name － City State Respond resolve first call, customer service inquires issues identifying topic type assistance caller needs benefits, eligibility claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider Intervene care providers (doctor's offices) behalf customer assist appointment scheduling connections internal specialists assistance needed Assist customers navigating myuhc.com UnitedHealth Group websites encourage reassure become self-sufficient Own problem resolution behalf customer real time comprehensive timely follow-up member Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues Provide education status previously submitted pre-authorizations pre-determination requests Meet performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance 06/2015 10/2016 CSR II Company Name － City State Received award excellent customer service Received "Year service Award" Received 5 year award Received employee month twice Brookdale Senior Living Received "Consultant Sales Award" Received employee recognition 6 months row along trophy excellence 6 trophies JP Morgan Chase. I Top Performer 2014. 10/2013 06/2015 Business Banker Company Name － City State As Business Banker I provided guidance assistance business owners managing accounts. I manage quality assurance, problem resolution, lot data entry. Worked lot numbers. I Peer Coach I help train, guide, motivate new hires. Responsible ensuring client experience world class interactions/issues resolved accurately expediently. Handle client email/phone call interactions maintenance nature retaining thorough knowledge Policies Procedures systems order assist client manage escalated issues. Use high level client service skills order defuse potentially difficult and/or upset customers complex issues. Took initiative create escalation issue cannot resolved within anticipated service level one creates risk exposure customer bank. Identify trends within escalated emails/issues lead improvement opportunities policies/procedures processes. Utilize time work efficiently meet exceed production goals outlined metrics scorecard. Consistently perform follow ensure customer satisfaction validate accuracy work. Was required assist department meeting exceeding SLA's handling functions volumes fluctuate. Research resolve complex client's issues working partnership partner groups. Types cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance billing inquiries. Support field Business Relationship Managers successful servicing customers. Investigate electronic transactions successful resolution. Use multiple systems internal resources resolve issues. Increase customer satisfaction excellent communication follow up. Document issues record resolutions firm's system record. Acted independently within policy assist customers internal partners escalate cases policy preventing us delivering right client experience. Demonstrate sound decision making skills protect firm's interest providing superior customer experience. 04/2004 09/2013 Life Enrichment Coordinator/Marketing Coordinator Company Name － City State Designed creative exciting life enrichment program meet individual needs interests community. Plan monthly calendar community. Participated discharge planning members management team. Coordinated transportation, monitored budget, equipment, supplies Microsoft Excel. Provided guidance acted resource staff importance life enrichment. Ensured programs met state, federal, local regulations. Coordinate quarterly events community. Developed maintained contact community agencies supervise volunteers. Coordinated move-ins move-outs. Coordinated Welcome Committee. Lots Data Entry Microsoft Excel filing. Education Training 2018 Business Administration Human Resources Argosy University Business Administration Human Resources 2001 Paralegal Studies Penn Foster University Paralegal Studies 1997 Cosmetology College National Beauty College 1996 High School Diploma Business Cosmetology W.W. Samuell High School Business Cosmetology Skills adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written

ADVOCATE

Kimberly Fisheli Summary Dedicated responsive Special Education Teacher proven skills classroom management, behavior modification individualized support. Comfortable working students skill levels promote learning boost educational success. Serves role model using growth mindset develop young minds inspire love learning. Experience Substitute Teacher 06/2017 Current Company Name City State Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Applied proactive behavior management techniques facilitate classroom discipline. Provided notes reports school day activities primary teacher. Long-Term Special Education Substitute 02/2021 06/2021 Company Name City State Eliminated learning gaps effectively instructed students using teaching aids motivational strategies. Facilitated functional life skills development students autism explicit instruction repetition entrench skills. Established communicated clear objectives lessons, units projects students. Fostered positive trusting relationships students increase engagement. Organized prepared instructional materials, communiqués reports facilitate student learning. Worked students specialized needs accomplish tasks build practical skills. Collaborated conventional education instructors across multiple departments optimize student learning. Developed interesting interactive learning methods tailored help students individual needs. Transitioned students across grade levels careful planning preparation. Encouraged student empathy others build confidence improve self-image. Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Mentored, tutored instructed students break student support. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Liaised teachers develop cohesive educational plans improve student support. Assisted fellow teachers assignments, special projects, tests, administrative updates grading needed. Taught students fundamental building blocks advanced concepts. Assigned homework students based curricula modified based daily progress. Used Google Classroom organize lesson plans long-term interim assignments. Studied Science World History better understand content assist projects assignments. Kept detailed records student progress, attendance assignments Google Classroom Aries. Engaged students discussions promote interest drive learning. Built strengthened positive relationships students, parents teaching staff. Promoted learning leveraging traditional modern instructional strategies. Leveraged diverse instructional strategies hands-on activities engage students boost understanding material. Substitute Teacher 09/2010 05/2018 Company Name City State Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Enforced classroom routines keep students schedule operating consistent level. Used Blackboard Powerschool organize lesson plans long-term interim assignments. Helped students build learning study skills achieve life-long educational goals. Provided notes reports school day activities primary teacher. Leveraged diverse instructional strategies hands-on activities engage students boost understanding material. Mentored, tutored instructed students school planning times. Kept detailed records student progress, attendance assignments Powerschool SEIS. Promoted learning leveraging traditional modern instructional strategies. Reported problem students principal maintain control classroom. Assigned homework students based curricula modified based daily progress. Applied proactive behavior management techniques facilitate classroom discipline. Differentiated classroom small group instruction meet needs students various learning styles abilities. Built strengthened positive relationships students, parents teaching staff. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Assisted fellow teachers assignments, special projects, tests, administrative updates grading needed. Liaised teachers develop cohesive educational plans improve student support. Eliminated learning gaps effectively instructed students using teaching aids motivational strategies. Developed IEP leverage developmental practices educational theories achieve educational objectives. Participated week-long intensive leadership training provided training colleagues applied behavior analysis. Wrote presented documents Individual Education Plan conferences. Established communicated clear objectives lessons, units projects students parents. Fostered positive trusting relationships students increase engagement. Organized prepared instructional materials, communiqués reports facilitate student learning. Delivered specialized classroom instruction students developmental disorders. Worked students specialized needs accomplish tasks build practical skills. Collaborated conventional education instructors across multiple departments optimize student learning. Promoted language development skills reading storytelling. Developed interesting interactive learning methods tailored help students individual needs. Transitioned students across grade levels careful planning preparation. Developed individual educational plans designed promote educational, physical social development. Implemented specialized tests evaluate literacy performance. Encouraged student empathy others build confidence improve self-image. Supervised field trips local parks, fire stations zoos develop social skills community awareness. Conducted small group individual classroom activities students based differentiated learning needs. Education Training Associate Arts Liberal Arts And General Studies 05/2005 Fullerton College City State Bachelor Science Child And Adolescent Studies 05/2009 California State University Fullerton City State 3.11 GPA Member Phi Beta Delta Member Education Specialist Teaching Credential Special Education 05/2010 California State University Fullerton City Honor Society International Scholars Member Activities Honors PTA Honorary Service Award, awarded Benton Middle School PTSA FUHS Dance Booster Club Secretary 2020-2021 FUHS Dance Booster Club President 2018-2020 FUHS Dance Booster Club Member-at Large 2017-18 FUHS Choir Booster Club Member-at-Large 2017-21 FUHS Theatre Booster Club Member-at-large 2017-21 FUHS PTSA Member 2017-2021 Skills Behavior modeling Video conferencing Smartboard technology Proficient Google Classroom Aries Activity planning Compliance Technology savvy Proctoring Individualized care Quizzes, tests exams Classroom discipline Effective listening Tutoring school help Interdisciplinary teaching Effectively work parents CPR/First-aid certified Behavioral/cognitive skills development Team collaboration Positive student engagement Behavior modification Special needs students Mediation advocacy talent

TEACHER

VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional 20 years experience diverse industries, including healthcare marketing. Expertise includes team leadership, technical architecture, training development, disaster recovery planning, information protection analysis. Dynamic, resourceful, extremely driven individual deep passion creating delivering programs solutions empower team, company, customer meet exceed desired expectations Skills •Infrastructure Management •Data Center Operations •Project Management •Team Building/Coaching •Vendor Management Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls Routers • Experience Company Name City State Vice President Information Technology Infrastructure Operations 06/2008 Current Reduced overall network bandwidth costs 15%, ISP consolidation management. Manages cloud based phone system (8x8) multiple remote locations well on-premise phone systems. Responsible Infrastructure Operations annual budget, including purchasing new equipment, software licenses, network equipment. Led, mentored developed team infrastructure engineers, architects, administrators across multiple geographic locations. Manages multiple datacenters, premise network server, Cloud presence. Responsible vendor relationships, contracts, negotiating change management. Successfully migrated 700 users three different domain On-Premise Exchange servers MS Exchange online single domain. Planning, executing migration on-prem SaaS servers application cloud based solution. Lead, manage, support design, development, implementation infrastructure hardware, software, network components well disaster recovery business continuity practices. Currently managing infrastructure IT Operations offshore delivery center. Document Execute IT policies company wide. Company Name City State Director Network Operations 07/2006 06/2008 Maintains Nortel BCM telephony servers, including analog VoIP phones. Provide technical support designers, marketing sales departments, suppliers, engineers team members throughout product development implementation process. Monitor functioning equipment make necessary modifications ensure system operates conformance specifications. Build, test, modify product prototypes using working models theoretical models constructed computer simulation. Store, retrieve, manipulate data analysis system capabilities requirements. Setup, maintained, monitored 90 remote branch office locations. Each internet access tied back Chicago office IPsec tunnel Cisco ASA. Responsible Entrapass Security system allowing access suite doors utilizing ID badge. Setup, configured supports multiple CRM ERP Systems (Sage MAS500 CRM Dynamics), well converting QuickBooks DB Sage MAS 500. Company Name City State Information Operations Specialist 02/2005 07/2006 Responsible administering Microsoft 2000/2003 environment, consisting 50 primarily Proliant servers, including patch management, account maintenance, general system administration duties. Maintains Cisco Call Manager Application Unity Server, providing VOIP services user community. Built new PC deployment image using Symantec Ghost Intrinsic Swimage, responsible creating silent install packages third party applications. Implemented new backup procedures using Legato Networker tape backup systems Qualstar Jukebox, bringing hospital within HIPAA standards compliance. Company Name City State Customer Care Representative Help Desk Technician supporting 09/2003 02/2005 Primarily supported LawInContext, BakerMaks, Client Matter Intake System (CMIS). Active team member providing regression testing various software builds proprietary law document management solution. Administering Linux based system host internal Knowledge Base Portal assisting help desk agents daily troubleshooting. Company Name City State System Administrator 10/1998 12/2001 Administered several enterprise servers running mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, Windows NT/2000. Developed maintained UNIX shell scripts, used automate daily help desk agent tasks. Selected attend 15 week IBM Emerging Leaders workshop included training breakthrough thinking, team building, team performance, managing multiple priorities. Designed developed UNIX login reauthorization program using C, Shell Scripting, Oracle, web development resulting approximately 40,000 unused unauthorized UNIX logins cleared servers. Company Name City State Healthcare Systems Specialist 02/1993 11/1998 Maintain records goods ordered received. Review, evaluate, approve specifications issuing awarding bids. Control purchasing department budgets. Maintain administer computer networks related computing environments including computer hardware, systems software, applications software, configurations. Perform data backups disaster recovery operations. Design, configure, test computer hardware, networking software operating system software. Attended Air Force Airman Leadership School, graduating honor graduate. Education Training Bachelor Science Computer Science TROY STATE UNIVERSITY City State Montgomery Associate Science Healthcare Systems Community College Air Force City State Montgomery

INFORMATION-TECHNOLOGY

OWNER/CONSULTANT Summary Proven marketing public relations executive expertise creating, implementing executing facets marketing, press national promotions including major entertainment industry premieres, concerts events, national network product launches. Extensive experience hospitality, music, family, biotech non-profit industries. Highlights Experience Owner/Consultant August 2006 Current Company Name － City State Develop implement public relations plans strategies top consumer brands gain major local national exposure clients. Clients included First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College Music, Keep California Beautiful locally-based Rock 'n Roll marathon Kids Rock marathon series. Highlights include:. Securing placement major feature stories television, newspapers magazines national local level, including limited The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, numerous top daily newspapers TV stations across country. Consistently place major stories local clients local San Diego Southern California media, including TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel Leisure magazine, Carlsbad magazine, area Z Code magazines, Ranch Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 August 2006 Company Name － City State Developed implemented public relations plans branding strategies expand musical instrument product market increase public awareness benefits music music making largest trade-only music products show world non-profit media arm (AMC NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, Justin Timberlake Foundation John Lennon Educational Tour Bus expand music-making messaging millions consumers. These partnerships resulted hundreds millions media impressions worth ad rate value $50 million dollars. Oversaw public relations strategies activities NAMM messaging general public. Directed national press launch Sesame Street Music Works 2002; annual petition drives, media campaigns events Capitol Hill; NAMM's Rose Parade activities; youth marketing initiatives themusicedge.com. Campaigns I overseen average 5 billion media impressions year. Manager November 1997 January 2001 Company Name － City State Managed publicity press coverage Walt Disney Records' products. Served liaison publicity marketing departments ensure seamless implementation overall marketing plans. Chosen Walt Disney Records representative serve Michael Eisner's Disney Learning Partnership, non-profit committee. Directed development press kits; wrote press releases, biographies press materials label. Wrote placed stories WDR marketing strategies trades Billboard, ADWEEK Brandweek. Produced EPKs videos major CD artist releases. Secured placement major feature stories television, newspapers magazines national local level, including limited CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, Entertainment Weekly. Planned, covered executed regional Walt Disney Records' events, including Mulan press junket Christina Aguilera 98 Degrees Lion King Broadway cast signings. Responsible successful media launch Radio Disney Jams album franchise, resulting 50 million consumer impressions. Spearheaded "Importance Music" pro-social campaign, resulted increased press exposure label spanned multiple Disney divisions. Developed relationship NAMM, International Music Products Association American Music Conference (AMC) provided expanded press opportunities relevant projects artists (Phil Collins/Tarzan, Disney's Lullaby album) promoted good-will message Walt Disney Records. Account Executive January 1995 November 1997 Company Name － City State Planned, coordinated executed full-fledged publicity campaigns tailor-made specific client. Successfully obtained major exposure clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies press releases. Established maintained contact electronic, print radio media representatives; coordinated media interviews. writer March 1994 December 1994 Company Name － City State Wrote articles corporate newsletter. Interviewed executives, researched relevant issues prepared articles publication. Education Bachelor Arts Communications Public relations writing August, 1993 University Missouri － City State Communications Public relations writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles

PUBLIC-RELATIONS

INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I digital marketing strategist specializing lead generation content strategy, digital campaign optimization, marketing digital social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative Innovative Accomplishments Developed social media strategy Increased leads social media engagement marketing %% XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 01/2016 Company Name City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Collaborated advertising promotion managers promote products services. Managed new product content releases. Promoted brand awareness SEO optimization attractive web design. Wrote creative engaging briefs internal external agencies. Worked effectively heavily cross-functional, fast paced environment. Managed, mentored developed team [Number] product managers. Spearheaded creation blogs social media content. Managed company customer engagement campaigns. Manage team eight content coordinators, writers social media managers Oversee social media management Develop digital content strategy Responsible analytics content reporting including SEO social media Generate leads content marketing, social media advertising PPC Lead nurturing campaigns email communications/ lead generations. Owner 07/2010 08/2015 Company Name City State Developed digital strategies support organization's business goals objectives Spearheaded creation blogs social media content.Managed, mentored developed team [Number] product managers.Produced engaging online marketing campaigns.Planned managed budgets excess $100,000. Communicated designers, graphic producers, video editors videographers create cohesive company voice. Content development including blogs, email newsletters, presentations video Led social media initiatives hospitals service lines Managed Site Core content development major website migration Community manager social media platforms (Facebook, Twitter, Pinterest, Google +) Blog consumer B B audiences Wrote e-newsletters Responsible search engine optimization, marketing pay-per-click campaign management. Co-owner/ founder 08/2010 01/2016 Company Name City State Co-founder networking events company specializing social media women Host Twitter parties, created branded campaigns, manage email marketing Work brands UPS, Google, Logitech, Zagat, Frito Lay Planned managed budgets excess $[Amount].Evaluated return-on-investment profit-loss projections.Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Manage social media accounts brands Operate franchises Chicago, New Jersey Atlanta. Writer 10/2008 01/2016 Company Name City State Features staff writer monthly, local magazine. Wrote unique text SJ Magazine, including general branded content. Manager 02/2010 07/2010 Company Name City State Developed strategy implemented first social media marketing initiatives. Content manager Virtua.org, VirtuaWoman.org VirtuaBaby.org. Produced presentations senior leadership internal communications Led staff external agencies develop products promotions, analyze sales, manage trade shows, purchase media, provide creative services, conduct PR. Led cross-functional team product development lifecycle strategic planning functions new release [Type] product, generating [$] sales. Manager 01/2008 02/2010 Company Name City State Editor writer award-winning publications, The Virtua Voice HealthSavvy. Managed freelance staff writers. Developed managed internal communications, events campaigns. Managed internal web-based demand generation campaigns collaborating internal channels ensure brand consistency best practices.Conducted market research rationalize category segment opportunities. Senior Marketing Specialist 05/2006 01/2008 Company Name City State Editor writer award-winning internal publication, The Virtua Voice. Developed managed external internal communications. Produced annual employee patient satisfaction videos. Contributed relevant blogs, conferences events off-line online increase brand awareness.Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Marketing Specialist 09/2005 05/2006 Company Name City State Produced marketing patient education materials. Wrote produced monthly e-newsletters service line newsletters. Writer/Producer 10/2003 09/2005 Company Name City State Wrote, produced edited promotional campaigns television web. Collaborated designers, photojournalists reporters promotional content. Supervised team [Number] editors, associate producers production assistants wide range projects. Coordinated post-production [Number] different shows per [Time period]. Set equipment broadcasts promotions station remotes.Wrote produced short-form content, sizzle reels image spots.Wrote, produced cut concepts spots show launches, current shows advertiser-sponsored campaigns.Led concept development, graphics, storytelling delivery segment ideas.Collaborated team leadership key stakeholders key editing production decisions. Associate Producer 01/2000 10/2003 Company Name City State Wrote, produced directed promotional campaigns brands. Collaborated videographers, editors, designers talent production. Collaborated team leadership key stakeholders key editing production decisions.Produced [Number] television digital news segments [Time period].Led concept development, graphics, storytelling delivery segment ideas.Wrote, produced cut concepts spots show launches, current shows advertiser-sponsored campaigns. Education Bachelor Science Telecommunications Speech May 2000 Kutztown University City State USA GPA: Cum Laude Cum Laude Skills Photoshop Video editing software including AVID, Final Cut Pro Apple iMovie Content development strategy Content management systems including Blogger, Sitecore Wordpress Copywriting editing Email campaigns Google analytics Apple/Mac platforms applications Microsoft Office Suite SEO PPC campaigns SalesForce Radian 6 social media Listening tools Social media platforms engagement consoles Video content development including scriptwriting storyboarding

DIGITAL-MEDIA

KICHEN/BATH DESIGNER SALES Professional Summary I experienced phases architectural interior design years business. I began commercial design, space planning, specifying, decorating offices, including reception areas, conference rooms, large small cubicle spaces using Steelcase, Stow Davis Westinghouse ASD (aka Knoll). I designed medical/dental offices hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans complex site plans, etc. In residential field, I designed supervised construction number entire homes major remodeling projects, including specifications final decorating. I specialized phases window treatments, measuring installation. I specialized kitchen/bath storage design. I familiar building codes skillful trade-specific CAD programs. I also done site planning landscape design. At one point I involved site planning development entire subdivision. Work History 06/1998 04/2000 Kichen/Bath Designer Sales Company Name – City State Began client cabinet, countertop appliance sales, includes on-site measuring, space-planning design, style finish selection, ordering follow-through installation oversight. Consulted clients determine architectural preference meet overall design goals. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. 04/2000 06/2000 Showroom/Home Show Designer Company Name – City State Keep showroom vignettes home office location showroom locations around state updated newest cabinet styles, countertops, appliances current materials. Design decorate interchangeable exhibit vignettes latest products materials transported various home show exhibitions around state. Help set site home show. The position Showroom/Home Show Exhibit Designer created specifically General Manager, however, change management resulted elimination position job. 10/1996 08/1997 Assistant Store Manager Company Name – City State Responsibilities Open close retail store, assist customers making wallpaper window treatment selections, set keep in-home measure/selection appointments, place orders, receive orders, arrange oversee installation appointments, etc. Consulted clients determine architectural preference meet overall design goals. Assisted clients budget considerations regarding products materials. Skills Used Business, design sales skills This retail store newest branch old, well established, family owned chain stores east side state. The family recently hired new, young general manager. He responsible, apparently, poor management decisions, resulting parent company going bankruptcy stores shut down. 06/1991 09/1994 Owner/Manager Company Name – City State Converted 7500 square feet commercial space 24 individual offices varying sizes, several cubicle spaces, large small conference rooms, reception area, secretarial work area lounge. Individual offices rented independent business persons month, cubicles day hour. All phone calls answered staff messages taken. Secretarial services available tenants, well outside clients, hourly fee. Conference rooms available daily hourly basis. Other business services included hosting meetings conferences publishing marketing materials tenants outside clients. Building sold 1993 new owner plans space refused renew lease. I moved business paid build-out space. I afford move again; decided close business instead. Current Principal Company Name – City State Consulted clients determine architectural preference meet overall design goals. Originated developed creative design concepts. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. Interfaced architects, contractors, sub-contractors, consultants, fabricators, regulatory agencies. Specified proper products materials project. Prepared construction documents details implement design concepts. Established time graduation design school, I began independent career, full-time basis. When business slow (due recession, etc.) I accepted employment well established firms. I continued serve many repeat clients referrals years. Transitional Vocation In 1981, advent common use CAD programs, I serious injury right (drawing) hand. I owner income properties managing income propertiesfor individual owners. Since I going able use hand drawing time, I took position manager 160 unit apartment project 50% occupied. Within six months, units rehabbed, rentable occupied, 95-100% occupancy maintained I manager. In 1983, I offered position another firm Project Manager construction Start-Up Manager 360 unit apartment complex. Being involved inception, I able revise apartment floor plans made accommodation common objections I heard marketing existing floor plans. My revised plans successful apartments filled fast built, long waiting list. Approximately 1/3 tenants first project I managed, moved new complex, extremely gratifying. I continued position end construction. During time, I attended property management courses earned Residential Property Management Certificate. My hand rehabilitated time I decided time return real passion, interior design. Education 1970 Associate Arts architectural/interior design New York School Interior Design City State Architecture interior design history Fine arts history Color theory application Light theory application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing perspective rendering Business marketing principles designers All courses taught professionals respective fields years practical experience. 1967 Associate Arts business principles skills Lansing Business University (Davenport Business College) City State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing

DESIGNER

SHIPPER-VAULT BULLION Summary Shipping Clerk broad background, including management, customer service general warehouse operations. Vast experience aspects loading transporting materials. Highlights Shipping software UPS,UPS,and Fed Ex. Microsoft outlook,some Exel, AS400,.RF Guns.Inventory control procedures Inventory tracking Scheduling Shipping receiving MS Office proficient Outstanding communication skills Retail inventory management Meticulous attention detail Strong problem solver Strong interpersonal skills Invoice processing Filing data archiving Order processing Spreadsheet management Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Recorded numbers units handled moved, using daily production sheets work tickets. Experience Shipper-Vault Bullion 10/2008 － 07/2015 Company Name City State Shipping high valued amounts Gold/Silver/Custom Coins shipping online customers. Packaging product accurate manner ship USPS Fed EX. Correct discrepancies may accrue last quality check points. Being sure work areas organized stock clean. Meeting deadlines special events customers. Taking new tasks needed. Cycle Counts ensure proper Inventory levels. Manged Selected products specific routes according pick sheets. areas BSA,AA, National Park Medallions.Conducted monthly, quarterly yearly inventories warehouse stock. Order Manager 08/2006 － 10/2008 Company Name City State Organized located inventory updated store spreadsheets.Upheld stock levels proper pricing multiple product lines.Created maintained computer- paper-based filing organization systems records, reports documents. Printed orders customers organized effective work flow pullers assure time shipments customer pick ups. Used 8 HP Printers maintained scheduled. Pull Large account product vendor compliance's. Retail Shipper 01/2000 － 08/2006 Company Name City State Reviewed new customer orders requests manually entered data centralized database. In TBS Retail Shipping, responsibility communication retail shipping. Added responsibilities invoicing department include learning CMT (Annie) program, numeric filing, Microsoft Outlook, using scanner document entry. I learned virtually every aspect Shipping TBS Shipping departments Tommy Bahama. Reconciled daily inventory Retail-Excel 64 Retail Stores.Manually created shipments, assigned carriers dispatched shipments. Acted liaison logistics, carriers customers. Coordinated returns origin interim transportation departments. Produced bills lading updated shipment status information. Prepared invoices customers logistics department end every month. Personal Shopper 01/1998 － 01/2000 Company Name City State Using RF Gun puller customer orders accuracy pulling best products day deliveries customers front door work place. Handled products equipment accordance safety sanitation guidelines.Fulfilled special order requests, including special occasion cakes party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack hand trucks. Organized positioned product cases produce warehouse walk-in cooler.Complied health sanitation practices procedures. Monitored UPC codes.Managed inventory achieve targeted levels product. Managed sampling program introduce customers new products.Offered product samples, answered questions suggested products.Consistently received 100% rate customer satisfaction. DISTRIBUTION SPECIALIST 01/1997 － 01/1998 Company Name City State Responsible picking orders invoices, accounting fixing discrepancies Quality Assurance Checker. I Also maintained great accuracy record. Preparation work shipping (repacking, label routing merchandise). I gained organization skills well processing skills. DEPARTMENT SUPERVISOR Oct 01/1995 － 01/1996 Company Name City State Responsibilities included management "Kids Corner" "Personal Care" and. Organization" departments, supervising department employees, making schedules,. merchandising freight, coordinating Corporate office merchandising. promotional sales, well training new employees. Education 1989 Diploma Phoenix Sr. High General Studies City State usa GPA: Phoenix High School 1985 Sep 1989 Jun Received Deans Award GPA: 3.0 3.5 GPA Receiver Dean's Award Affiliations Volunteered Edgewood Food Bank 2006-2008 Personal Information I expect dependability myself. I seek responsibility excellent work habits. I adapt new situations tasks easily. Outstanding interpersonal skills allow get along well virtually co- workers. Additional Information PERSONAL CHARACTERISTICS I expect dependability myself. I seek responsibility excellent work habits. I adapt new situations tasks easily. Outstanding interpersonal skills allow get along well virtually co- workers. Skills Some AS400, Basic Computer, Fax Machine, Hand Trucks, Inside sales, Keeping Inventory levels Managed, Inventory Control, invoicing, Lotus notes, Merchandising, Exel office, Microsoft Outlook, Windows 7,, Numeric Filing, Organization skills, Packaging, Training New Employees, Supervisor 12 Employees, Phone Systems, Printers, Quality Assurance, Receiving, Retail Sales, Routing, Scales, Scanners, Shipping, UCC knowledge. Preparing Shipping Documents Bills lading, LTL scheduling.

APPAREL

BUSINESS DEVELOPMENT ASSOCIATE Summary Hungry highly driven successful sales professional 10 years experience. A strategic thinker communicator implements creative sales strategies achieve maintain high sales growth. Adept building excellent working relationships corporate and/or profit executives focused achieving present well long term goals. Experienced public relations, project development, account management, sales strategies close implementing endeavors clients. Highlights Meeting/exceeding sales goals Highly driven motivated Excellent communicative skills Successful implementation sales strategies Negotiations expert Tenacious closer Consistently reliable sales Highly intuitive clients needs Professional Experience Business development Associate May 2016 Current Company Name － City State Create pipeline prospects establishing maintain professional relationships key decision makers Research, source, make initial contact (email, cold calling, telephone prospecting), meet potential clients locations accurately qualify prospect establish needs; Prepare present proposals close new accounts Develop maintain Sales Plan ensure achievement Company sales targets profitability Network actively participate User Groups, Associations, Trade Shows targeted vertical Work closely Marketing team Business Development team generate new leads Strong understanding customer market dynamics requirements; Manage activities Customer Relationship Management Software (CRM-Zoho), ensuring consistency accuracy. Ballet Barre Instructor August 2014 August 2015 Company Name － City State Instructed middle school highschool young women Ballet classes. Instruction focused importance core strength correct alignment Taught foundation Ballet techniques preparation upcoming Belle drill team auditions Highland Park High School Real Estate Professional July 2014 Current Company Name － City State Sales 2 million dollars Closing 70% generated leads Executed documents closings Created maintained large client referral base Provided exceptional customer service Networking marketing generate successful leads Barre Teacher January 2013 January 2016 Company Name － City State Guided clients safe exercise, taking account individualized physical limitations. Taught clients modify exercises appropriately avoid injury. Contributed [number]% increase sales personal training department. Grew class numbers attendance On Call Substitute Teaching January 2012 Current Company Name － City State I currently Sub List following studios: Lifetime Premier Club Studio Six Larry North Dallas Country Club Real Estate Professional March 2011 July 2014 Company Name － City State Sales 1.5 million dollars Closings 75% generated leads Executed documents closings Created maintained large client referral base Provided exceptional customer service Networking marketing generate successful leads Barre Teacher January 2011 Current Company Name － City State Designed class match skill learning levels participants.Suggested exercise modifications individual students avoid strain injury. Cleaned organized studio group fitness class. Encouraged members continue attending group fitness classes. Prepared teaching area class returned equipment storage end class. Tracked class attendance monitored class size gauge effectiveness promotions. Owner/Interior Designer October 2004 January 2010 Company Name － City State Developed interior residential/commercial design company Implemented project costs, budgets design schedules Account management Created branding design presentations Ensured project vision intent reflected implemented Tracking client accounts, invoicing generating leads Skills Education Proficient Ntreis, North Texas Real Estate Information Services Proficient Centralized Showing Services Proficient Smart Locating Apartment Data Proficient Zumper, creating, generating tracking leads Proficient Craigslist, creating ads generating leads Proficient Microsoft office, Word, Excel, Powerpoint Proficient use Microsoft Office Suite Proficient use CRM Zoho Excels in: Fund Raising senior level executives In-Kind Donations business owners Event Planning business owners, charitable organizations, wealthy individuals Public Presentation/Speaking large groups weekly basis Education Birmingham Southern College, Birmingham, AL Awarded Jimmy And Emil Hell Scholarship Arts Scholarship Ballet Accomplishments Champions School Of Real Estate Licensed Active Realtor Community Involvement Fundraising Co Chair The 24 Hour Club 2016 Sustainer The Junior League Dallas Chair Dallas Council Drug Alcohol Abuse Campaign, doubled monies raised previous years ($37,000 $75,000) Presbyterian Hospital Weekly Volunteer (11/2013 Present) Involvement charitable organizations as: The junior Symphony League, University Park Association board member The March Dimes The Magdalena House Green House Treatment Center The Bridge Homeless Shelter

BUSINESS-DEVELOPMENT

SENIOR DIGITAL MARKETING ANALYST Summary Highly analytical process-oriented data analyst in-depth knowledge marketing project management, data manipulation visualization. Furnish insights, analytics business intelligence advance opportunity identification, process reengineering corporate growth. Core Qualifications Market Segmentation Business Intelligence Reporting Regression Analysis Business Analysis Dashboard generation Data Mining Data Modeling Statistical Analysis Data Experiments Project Management Process Improvement Highlights Power user MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project. In progress R, Python. Experience 07/2016 Current Senior Digital Marketing Analyst Company Name － City State Design build dashboards help analyze, monitor visualize key performance metrics. ADD skills, accomplishment style. Interpret data, extract trends identify insights opportunities product decisions. Design monitor end-user reporting tools systems, ensuring reports accurate up-to-date. Work internal stakeholders teams across company. Accomplishment:. A 30% increase revenue segmenting, resulting incremental $2M profit. 02/2014 03/2016 Web Analyst Company Name － City State Extracted, transformed loaded (ETL) customer data using code Developed. using SQL. Built dashboards monitor control marketing efforts. Helped identify repair datasets incomplete, inconsistent, require cleaning. Handled internal customer data inquiries, data investigations, information requests project teams. Helped investigate understand available data sources market solve customer site content challenges. Accomplishment:. A 20% optimization marketing cost re-allocating $2M budget profitable areas. 06/2002 08/2005 Web Developer Company Name － City Developed customized web solutions using PHP, HTML, JavaScript clients. Created database structures, relationships, data types MySQL MS Access. Accomplishment:. Increase 22% sales increasing overall visitor traffic 400K. Education Masters Business Administration 2013 MBA University Redlands 2011 Bachelor Sciences University Hamburg 2007 College Berufsschule City Nord, Languages English, German, Hindi, Punjabi Skills budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio

DIGITAL-MEDIA

LINE CHEF/EXPEDITER Summary Chef 12 years experience cooking high pace restaurant environments. Prior work prep cook, line chef, sous chef. Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Highlights Focused disciplined High volume production capability Well-tuned palette Focus portion cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 Current Company Name City State Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Regularly interacted guests obtain feedback product quality service levels. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Kitchen Manager 09/2012 03/2013 Company Name City State Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Line Chef 07/2010 05/2012 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Line Chef 07/2007 04/2010 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 2% percent using seasonal ingredients, setting standards portion size minimizing waste. Maintained updated knowledge local competition restaurant industry trends. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Line Chef 04/2008 12/2008 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 10% percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Developed menus, pricing special food offerings increase revenue customer satisfaction. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Practiced safe food handling procedures times. Line Chef 03/2005 12/2007 Company Name City State Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Regularly interacted guests obtain feedback product quality service levels. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Line Chef/Dishwasher 11/2000 02/2007 Company Name City State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City State United States Associate Arts Coursework Culinary Restaurant Management 2006 Houston University City State United States Associate Arts Coursework Hospitality Management 2007 Delgado Community College City State United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising

CHEF

SALES Summary Adaptable extensive experience material handling, inspections, shipping receiving well sales. Focused continual process improvement cost reduction. Highlights Self Motivated Problem Solver Safety-Oriented Multi-Tasker Background shipping receiving Accuracy Excellent communication skills 5+ Years Forklift Experience Accomplishments Developed layout plan sequences improve operational efficiency. Prepared pallets following prescribed stacking arrangement properly tagging pallets. Used propane forklift load trailer warehouse. Trained numerous employees day day jobs warehouse environment Proposed initiated filing system McJunkin RedMan Corporation Established cohesiveness sales team warehouse team McJunkin RedMan Corporation Supported previous employers policies, procedures, safety rules Proficient accuracy production Experience Sales July 2013 October 2015 Company Name City State Averaged 50 hours per week/ $21.78 per hour Developed tool track monitor personal sales opportunities, deals progress finished contracts. Took daily inbound calls key-entered orders, faxes, backorders credit memos assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Participated various incentive programs contests designed support achievement production goals. Developed spreadsheets track bi-monthly billings, client proposals, contracts, subcontracts subcontractor licenses. Warehouse Lead Rep/Driver January 2011 July 2013 Company Name City State Averaged 50 Hours per week/ $18.00 per hour Supervised material flow, storage global order fulfillment. 5+ years forklift driving experience stand sit lifts Maintained accurate stock records schedules. Unloaded, picked, staged loaded products shipping. Oversaw special orders after-hours, urgent shipping jobs. Reported inventory balances cycle counts ERP WMS systems. Entered data SIMS load manipulate data produce reports. Oversaw warehousing storage practices housekeeping. Transported goods racks, shelves vehicles. Installed protective bracing, padding strapping prevent shifting damage items transport. Installed protective bracing, padding strapping prevent shifting damage items transport. Worked rapid pace meet tight deadlines. Verified recorded count condition cargo received. Removed pallets, freezer boxes damaged products returning trailers. Banded, wrapped, packaged cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks forklifts safely, 0% incident rate. Used propane forklift load trailer warehouse. Loaded flat bed forklift hand truck. Followed proper selection procedures established company. Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Obtained maintained proper delivery authorization pickup documentation. Conducted daily DOT pre-trip inspections according set checklist. Maintained records required compliance state federal regulations. Interacted customers vendors friendly timely manner. Transported freight origin destination safe timely manner. Checked load accuracy stability trip. Receiving/ Stocker/ Inventory Assistant September 2007 November 2010 Company Name City State Average 50 hours+ weekly/ $13.00 per hour Verify Orders ability interpret instructions, specifications, work orders Process inbound shipments stock using forklift quickly efficiently In-check truckload shipments using MDS Apply evaluate techniques identification, issues concerning efficiency effectiveness quality assurance procedures Perform procedure functions ensure utilization proper methods, duties included conducting audits inspecting devises Development planning, programming budget execution processes Provide assistance advice resolve complex quality assurance effectiveness problems Accurately established priorities general procedures use planning daily workload Present information orally writing Extensive knowledge product characteristics production maintenance repair methods processes Knowledge standard safety health practices established policies procedures Interpreting applying specifications, technical data, regulations, policy, guideline materials Conducted studies, investigations, problem analysis developing logical documented recommendation Truck Loader/Case Pack/ Re-Pack August 2006 September 2007 Company Name City State Average 45-50 hours weekly/ $16.00 per hour Implemented strategic shipping policies achieve long short-term sales targets. Inspected product load accuracy safely transported around warehouse. Loaded trucks proficiently accurately Cross trained several different departments Unloaded, picked, staged loaded products shipping. Transported goods racks, shelves vehicles. Followed proper selection procedures established company. Worked rapid pace meet tight deadlines. Education High School Diploma General 2004 Ardmore High School City State USA GPA: GPA: 3 General Member football basketball teams GPA: 3 University Center Southern Oklahoma Ardmore, OK, USAcompleted semester university Prairie View A&M University Prairie View, TX, USAcompleted one semester university University Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year university GPA: 5 Professional Affiliations YMCA volunteer coach basketball Skills Dependable Learns new job assignments quickly 8+ years warehouse, shipping, receiving, manufacturing, distribution, 2+ years sales experience

SALES

HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working fast-paced environments demanding strong organizational, technical, interpersonal skills. Highly trustworthy, ethical, discreet; committed superior customer service. Confident poised interactions individuals levels. Detail-oriented resourceful completing projects; able multitask effectively. Skills Networking Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person Telephone Interviewing Employment Data Tracking New Hire Onboarding Orientation Termination Documentation Conflict Resolution Documentation Recordkeeping Willingness Learn Remote Conferencing Communication Microsoft Office Employee Applicant Assessment Work History 07/2018 01/2021 Human Resources professional Company Name – City State With hands experience distribution environment. Employee Relations/Conflict Resolution Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence post-acquisition HR integration. Completed 2 days onboarding process every week. Ranging initial presentation companies' policies overview, revising e-verify process, making badges, assuring system certifications (FDU) completed upon starting new role. Managed updated personnel files old new hires Human Resources Information System database (Lawson). Assessed streamlined training coach program drive consistency company's processes. Fostered teamwork environment conducive positive dialogue across organization. Personal efforts cited great driving force behind DC employee-retention rate within industry high turnover norm. Saved company thousands dollars every month reducing reliance employment agencies. Brought majority formerly outsourced recruiting functions in-house reduce billable hours. Completed distribution's weekly reporting assuring sent corporate timely manner. Weekly reporting consisted planned vs actual, terminations prior week, new hires onboarded. Oversaw 300+ associates pay, onboarding, relocation departments facilities. Assured managers sent time details report direct reports. Upon received would revised daily make necessary revisions Kronos. Took part various meetings ranging union sensitivity training, hr meetings regarding program rollouts, staffing meetings, concluding final decisions investigation took place Unemployment claims meditation completed 94% success rate. Provided various resources associates. Including work number information, tuition reimbursement access, information adjust form payment. Managed aspects leave administration, health benefits 300 employees. Created various spreadsheet documents streamline efficient workflow. Provided support assistance management team handling resolving Human Resource issues. Interviewed, counseled terminated employees provide exceptional performance safe motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 10/2017 Onsite Supervisor Company Name – City State Worked behalf Best Candiates (Staffing agency) providing top notch service Park West (Client). Oversaw 200 employees. Filled applications inserted COATS software. Interviewed, counseled, terminated employees provide exceptional performance safe motivating workplace. Assure employees present every shift time beginning shift come back breaks. If absent needed justified reasons missing provide warning. Upon employment I needed learn warning system Park West operated on. Assure employees following protocol handling art pieces tools. Looking safety employees. All employees proper uniform equipment operate efficiently. Kept files date employee information software system excel template. Had provide documentation employees want request vacation time refused medical attention I created. Kept proper documentation employees excused absences, vacation requests, refusal medical attention, file accident incident report. Inserted employee hours pay rate Excel sheet. 01/2015 07/2016 Negotiator Company Name – City State Responsible maintaining 250 files. According file I would start continue mitigation process lender behalf client's. Photocopied, verified, faxed paperwork. Prepared packages, spoke lenders clients. Submitted various forms documents client's behalf lenders hopes receiving modification. Answered various calls time solved questions concerns timely matter. Education Business Administration Miami Dade College City GPA: 3.0 High School Diploma Mater Academy Charter High School City State GPA: 3.1 Languages English Native Bilingual English Native Bilingual Spanish Native Bilingual Spanish Native Bilingual

ADVOCATE

CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation action, detail oriented, courage innovate, excellent follow-through skills. Understands think several moves ahead position future. Knows trade items less important strategic value sake long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 June 2016 Company Name － City State Originated, reviewed, amended: scope work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked Portsmouth Gaseous Diffusion Plant plant cold shut going decontamination demolition. Safety Coordinator/Specialist December 2012 January 2016 Company Name － City State Some responsibilities included: Managing aspects Safety, Exposure Hazards Creating maintaining Safety Program Procedures Performing hazard Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits inspections incorporating results daily procedures. Coaching others perform work safe manner. Ensuring Safety Training Record keeping procedures related compliance OSHA rules regulations. Maintaining Compliance Training personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased Safety equipment. Maintained required OSHA logs. Completed incident reports distributed maintained files. I taken OSHA 10 30 hour courses construction. I taken OSHA 510 course construction. CPR/First Aid/AED certified January, 2015. Equipment Operator September 2010 April 2011 Company Name － City State Operated equipment used applying concrete, asphalt, materials road beds, parking lots, airport runways taxiways. Operated equipment used tamping gravel, dirt, materials, including concrete asphalt paving machines, form tampers, tamping machines, stone spreaders. Operated paver, rubber tired loader, skid steer, compactor. Operated construction equipment needed. Lead Person June 2010 September 2010 Company Name － City State Observed workers detect inefficient unsafe work procedures identify problems, initiating corrective action necessary. Reviewed employees' work evaluate quality quantity. Requisitioned purchase supplies, insecticides, machine parts lubricants, tools. Estimated labor requirements jobs plan work schedules accordingly. Directed assisted adjustment repair machinery. Construction Safety Coordinator May 2003 May 2010 Company Name － City State Field support supervisor. Estimated projects purchased needed supplies. Supervisor grading, sealing, sawing operations. Operated paver, rubber tired loader, skid steer, compactor. Operated construction equipment needed. Maintained compliance contract specifications aspects construction projects. Supervised participated installation storm sewer piping, water piping, sanitary sewer piping. Coordinated material deliveries performed receipt inspection unloading materials. Filled time sheets using appropriate cost coding project budget. Coordinated work phases testing customer engineers. As Safety Coordinator, insured compliance OSHA company safety policies. Construction Coordinator August 1995 March 2003 Company Name － City State Preparation, transmittal, review subcontractor bids. Negotiation, preparation, transmittal receiving subcontract documents. Preparation transmittal schedules values subcontractor billings. Review subcontractor schedule values payment. Authorize retainage release receipt lien waivers. Perform estimates aspects construction projects relate sub- contractors work. Interaction coordination departments home office field supervisors ensure projects properly supported job site problems resolved. Provide review input Master Construction Contracts. 1995 1996 shipping receiving material construction projects. 1996 1997 fabrication breeding stalls, finisher penning, farrowing crates. Construction Management Administrator April 1980 September 1993 Company Name － City State Schedule project logical steps budget time required meet deadlines. Confer supervisory personnel, contractors, engineers discuss resolve matters, work procedures, complaints, construction problems. Prepare contracts negotiate revisions, changes additions contractual agreements engineers, architects, consultants, suppliers subcontractors. Prepare submit budget estimates, progress reports, cost tracking reports project engineers construction manager. Interpret explain plans contract terms administrative staff. Plan, organize, direct activities concerned construction maintenance structures, facilities, systems. Take actions deal results delays, bad weather, emergencies construction site. Inspect review projects monitor compliance building safety codes, regulations. Study job specifications determine appropriate construction methods. Select, contract, oversee workers complete specific pieces project, painting plumbing. Process contractor pay requests. Developed administered craft labor tracking system (CLTS) outage craft labor. Generate reports CLTS management presentation Board Directors. Paralegal power plant construction litigation (1980 1984). Education Issuing Institution Location Qualification Course Study University Nebraska Lincoln － City State Bachelor's Degree Bachelor Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory

CONSTRUCTION

SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support 01/2006 01/2012 Company Name － City State Accurately monitored evaluated ads specifications standards compliance. Provided high standard service attention detail. Quickly effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways improve customer service. Answered multi-line phones. Maintained inventory office supplies. Managed aspects daily office operations. Created edited memos, correspondence directory reports management evaluations presentations. Box Office Manager 01/2003 01/2006 Company Name － City State Managed aspects ticket sales. Maintained data base season ticket holders, answered multi-line phones, kept inventory supplies. Organized volunteers work box office help ticket sales concerts. Education Training High School Diploma 1985 Northwood High School － City State

SALES

FINANCE Professional Summary A versatile, highly motivated, adaptable, responsible accounting graduate. Possessing highly analytical skill ability manage complete projects highest standards. Now wish transition solid background accounting finance towards business property consultancy, challenging position enable capitalise knowledge work experience. Skills Superior time management Customer relations Self-motivated professional Excellent communication skills Strong interpersonal skills Multilingual English Indonesian Languange Proficient Ms. Office Critical thinking Attention detail Creative thinker Excellent managerial techniques Work History Finance 07/2013 Current Company Name – City State Proposed achieved cost savings reducing expenses company. Forecasted operating costs scheduled projects strategizing departments. Analyzed budgets, financial reports projections accurate reporting financial standing. Worked management project level ensure expense plans achieved. Worked managers develop annual expense plan goals. Collected reported monthly expense variances explanations. Performed periodic budgeting/modeling project monthly cash requirements. Calculated commissions sales stores. Responsible petty cash bank transactions. Junior Auditor 02/2012 06/2012 Company Name – City State Analyzed reviewed cost reports communicated final results clients. Reported internal control issues management supplied comprehensive recommendations mitigate associated risks. Gathered data internal audits interviews, financial research downloads. Articulated audit findings, risks detailed recommendations upper management. Met clients identify assess business controls, risks, process gaps work flow inefficiencies. Education S.E Accounting 2013 Kwik Kian Gie School Business City State High School Diploma 2008 Don Bosco 2 Senior High School City State Certifications Instansi Perusahaan Wall Street Institute Posisi SPO Sales Promotion Officer) SPG Penghasilan Terakhir Job Deskripsi Menawarkan kursus inggris 2. Tahun 2012 Instansi Perusahaan KAP A.K Rahman Posisi Junior Auditor (Magang) Penghasilan Terakhir Job Deskripsi Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun 2013 Sekarang Instansi Perusahaan PT. Mitra Manunggal Mahardika Posisi Finance Penghasilan Terakhir Rp 4.500.000 Skills c, English, Finance, Access, Excel, Word, Promotion, Sales Additional Information Jenis Kelamin Gender Perempuan Tanggal dan Tempat Kelahiran/ Date place Birth Jakarta, 24 Desember 1989 Status Marital Marital Status Belum Menikah Warga Negara Nationality WNI Agama Religion Katolik Tinggi dan Berat Badan/ 161cm/56kg Height Weight Hobi/Hobby Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan Job Preference Bidang Pekerjaan yang diminati -Akuntansi/Finance/Auditor/Marketing Career Interest -Available position Riwayat Pendidikan dan Pelatihan /Educational Professional Qualification Jenjang Pendidikan

FINANCE

DIRECTOR OF HR Executive Profile Ambitious Human Resources Generalist creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Customer-oriented Professional Experience Director HR January 2013 Current Company Name － City State Directly report CEO VP 65-year old real estate property management company. Accountable day-to-day operations functions of: HR, administration technology direct supervision two staff members. As active member leadership team, accomplishments include: Create employee handbook designed comprehensive annual employee survey. Research, analyze select annual company health benefits. Implemented trained employees new payroll system. Additionally, designed established training program maintenance employees. Conduct full-cycle recruitment on-boarding program. Developed Wellness Program established preventative health initiatives reduce healthcare annual premiums. Create annual employee bonus program aligned company goals objectives. Day-to-day project management overall responsibility office construction build-out office move. Selected general contractor, determined vendors, interacted architects negotiated contracts. Vice President Director Human Resources Administration January 2006 January 2013 Company Name － City State Reported directly Founder/CEO fast-growing, start-up Healthcare/IT Company established 2000. As proven strategic business partner, instrumental growing company 45 employees located eight (8) states 215 employees located 32 states Puerto Rico. As sole HR practitioner 2011, responsible areas human resources administration progressing rapidly series promotions HR/Office Manager 2006, Director HR/Administration 2008, VP/HR Administration 2010. As active member senior leadership team, designed, developed implemented company-wide initiatives. Accomplishments included: Demonstrated talent acquisition management. Quickly built rapport, gained trust respect management successfully coaching mentoring employees wide variety employee relations issues. Over 45% employee base company longer four (4) years. unusual start-up environment. Created developed monthly two-day on-boarding program reducing employee turnover 28% under10% annually. Created deployed annual employee cultural surveys. Delivered workforce analytics senior management developed company-wide initiatives based upon results. GetWellNetwork chosen Winner 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, "Hottest Company Culture." Developed upheld organizational policies procedures relating operational human resources activities creation on-line employee handbook, well created employee awards, bonus stock option grant programs leading 95+% employee satisfaction company culture, overall job satisfaction employee engagement past 5 years. Project lead manager selection, implementation training custom payroll leave tracking system, well recruitment performance management software programs resulting substantial reduction time resources. Created original, "GetWellNetwork University", day-and-half corporate university training program Account Managers. Demonstrated project management experience office space planning office construction build-out. Negotiated vendor contracts, office equipment leases. Business Manager January 2001 January 2006 Company Name － City State A management level role overall responsibility office operations 21-person law firm. Day-to- day responsibilities included aspects Human Resources, Finance, Administration IT. Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, recruitment. Financially, analyzed produced annual monthly management reports, well monthly financial statements, journal general ledger entries client invoices. Additionally, managed accounts receivable accounts payable transactions, reconciled petty cash, cash receipts bank statements. Administration activities included: vendor contract, office equipment lease negotiations, purchase office legal supplies, coordinated facilities equipment maintenance various vendor selections. Accomplishments include: Project manager conversation implementation new computer system, software equipment Novell Windows platform. Train employees. Project manager selection implementation new telephone system. Created company/employee handbook. Vice President/Business Manager January 1988 January 2001 Company Name Worked daily side-by-side reported Director DC office. Effectively administered grew office talent 18 120 employees well as, annual income growth $1.3M $37M annual payroll benefits budget $12M. Supervised 14 human resources, finance, IT administration professionals. Accomplishments included: Accomplished day-to-day management responsibility office relocation including: market survey, selection consultants, management $1.9M project, build-out 44,000 sq. ft. space office move. Completed project time budget. Developed, implemented administered "The Ketchum Washington Tool Kit" Employee handbook developed standardize office procedures. Results increase profits improved productivity. Forecasted annual quarterly budgets income statement line-items, included: estimation client income, salary benefits, prediction staff growth, space requirements, equipment needs, anticipation turnover clients staff. Presented financial plans corporate headquarters NY. Negotiated produced: client, vendor government contracts. Analyzed prepared weekly, monthly year-to-date financial statements. Produced government billing statements. Developed conducted new employee orientation program. Instituted chaired "Quality Life" employee welfare program improve morale reduce turnover. Created implemented Reward Recognition Program, enable group managers recognize reward employees, thus improve morale, reduce turnover, increase office productivity, promote teamwork. Education BS Human Resources Management Business Administration Human Resources Management Business Administration Professional Affiliations Senior Professional Human Resources (SPHR) Member Society Human Resource Management (SHRM) Member Montgomery County, MD SHRM Chapter Notary Public State Maryland Skills accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone

HR

HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST RECRUITMENT MANAGER Talent Management Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional 10+ years experience providing innovative results-driven leadership within small large organizations. Proven ability effectively communicate staff corporate levels, create inspire positive relationships, build solid teams professional employees. Expert designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, creating initiatives improving employee satisfaction retention. Characterized compassionate manager, strategic leader, executive recruiter. Value Offered Workforce Planning Team Building Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training Development Accomplishments PHR Professional Human Resource Management Society Human Resource Managers (SHRM) Publications: AT&T TempHelp Build, Buy Barrow Success AT&T's Wisconsin Manual Sales IT; Hiring Protocols (AT&T) Strategies Identification, Selection Retention; Impact Recruiting How Question Design Makes Difference Instructor UWM School Continuing Education Certification Course: Attract/Retain&Sucseed Designing recruitment strategies align business objectives. Experience HR Manager March 2013 Current Company Name Overvie. Corporate HR Manager project management consultancy firm offering advisory services life science, biotechnology medical device industries. I provide strategic direction design areas affecting talent acquisition, onboarding, performance management instructional training design. My primary responsibilities involve aligning talent acquisition strategies practice concentrations subject matter needs. I focus recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) training/development. I member Leadership Team, serving capacity Director Talent Assimilation. I also focus extensively succession planning training leaders tactical, operational, human capital organization change management strategies. Manager HR Corporate Recruiter HR consultant January 2006 March 2013 Company Name company division specializing state-of-the-art recruiting design, HR administration change management initiatives large public company. Coordinated full-cycle recruiting retention strategies management positions corporate headquarters nationwide facilities. Partnered hiring managers provide insight direction regarding interview selection processes. Developed corporate recruiting policies, joined Corporate HR Team assist interview, job fair, training projects, report weekly metrics senior management. Spearheaded implementation company's first applicant tracking system (Region) Redesign interview techniques question design, skill evaluation situational analysis study Reduced total turnover rate 20%. Decreased turnover 35% Chicago region. Created vendor management system clear contract negotiation process. Lead Selection Advisor Determined traits, experience, attributes necessary specialized positions recruit hire top-talent. Improved paper communication process implementing E-Fax System. Reduced unethical inappropriate behavior, avoiding turnover. Design Recruitment protocols initial, question design follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 January 2006 Company Name － City State Provided human resources recruitment HR Generalist support growing placement firm consisting approximately 38 (FT) 514 (PT/Temporary) employees. Oversaw marketing HR opportunities recruitment qualified candidates. Conducted research lead recruitment design implementation manager. Additionally, I responsibility ensure contract compliance monitor service level metrics. Designed new databases internet searches modalities find passive active candidates. Promoted HR Generalist HR Recruiting Manager based strong performance process improvement, recruitment initiatives, performance management. Administered full-cycle recruiting retention processes largest branch consisting 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, payroll. Coordinated new hire orientations, facilitated trainings, advised managers performance management, employee evaluations, compensation, promotions, terminations. Employee Relations Generalist January 1992 January 1998 Company Name － State Managed HR operations generalist duties across nation institute consisting 1,700 employees 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, payroll. Directed hiring managers company policies, procedures, performance management, terminations. Monitor recruitment "fill-rates" Illinois Reduced unethical inappropriate behavior, avoiding turnover. Key contributor Applicant Tracking System. Created company policy guide supervisors senior management. Developed implemented employee wellness referral bonus programs. Managed annual budget $2M. Education MS Human Resources Marquette University － City State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor Arts Marquette University － City State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations

HR

TEACHER Professional Summary EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator strongly believes students achieve excellence. Goal oriented scholar excellent communication skills proven ability making connections building rapport school personnel, students, parents, interagency teams, community organizations. Strive support enhance lives visually impaired community currently underserved. Areas Excellence: business/human resource management special education laws data analysis interviewing staffing RTI/MSDI school-wide PBS instruction planning employee development IDEA compliance budgeting instructional coaching progress monitoring scheduling PD Facilitator documentation Skills Work History Teacher 08/2017 Current Company Name – City State Collaborate professional staff create comprehensive youth team goals advocate needs students visual impairments. Work team low-vision specialists organizing extracurricular youth activities providing vision rehabilitation services. Adapt teaching methods materials meet students' varying needs interests. Active participant IEP teams set implement goals, monitor progress, set next steps, maintain accurate complete service records. Encourage students special academic extracurricular interests fully pursue passions. Diligently completing coursework add-on certification Teacher Visually Impaired (TVI), pursue professional development continually attending educational conferences teacher training workshops. Instructed Pre-Employment Transition Services classes high school students exceptionalities work based readiness learning, job exploration counseling, self-advocacy, post-secondary educational opportunities. Special Education Coordinator 07/2016 12/2016 Company Name – City State Supported teacher case managers driving compliance guidelines IDEA, guiding case analysis, coaching special education staff promote optimal, specialized instruction planning. Served liaison State Officials related community based organizations. Met parents related personnel resolve conflicts concerns. Facilitated professional development sessions address front-line issues special education general education teachers. Propelled inclusive best practices partnership school leadership teams providing expert knowledge improve overall student programs services. Maintained special education resources schedules target needs students disabilities. Created chaired Special Education/Behavior Intervention Committee collaboratively brainstormed monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents truancy patterns, conducted Manifestation Determination Review (MDR) procedures. Interviewed staffed fully functioning special education team teachers paraprofessionals. Initiated developed much needed traditional resource classroom provide lowest performing students avenue achieve academic growth, turn decreased behavior incidences across board. Mentor Teacher 08/2004 06/2016 Company Name – City State Observed, evaluated, coached many first year special education teachers best practices effective classroom management, instruction, planning. Taught new teachers many ways differentiate instruction implementing student centers shared learning activities, forming literacy circles, incorporating technology, using assessment guide instruction. Assisted executing effective behavioral model suited particular classroom numerous ways organize physical space. Notable Achievements: Chosen LAE Trainer New Teachers facilitator program Completed Aspiring Leaders Program School Leadership Center Greater New Orleans Coached teachers de-escalation restorative practices thus changing mindsets behavior management. Special Education Teacher 01/2004 01/2016 Company Name – City State Resource Inclusion Teacher Company Name – City State Created rigorous, specialized academic setting students various exceptionalities special education resource room mainstream classroom settings utilizing data driven teaching methods. Improved student's functional needs, knowledge behavior meet goals Individualized Education Plan (IEP) conducted mini-workshops students needed supplementary instruction. Collaboratively taught entire regular special education classes multiple co-teachers. Maintained documentation, data, progress monitoring. NotableAchievements: Prepared students standardized state tests passing rates 95 100% consecutively decade Maintained one revered classroom cultures continuously proven turn-around challenging behaviors. Scored "Highly Effective" yearly Compass Metrics every year teaching Earned solid reputation one highest performing educators parish student growth. Educational Strategist, RTI Coordinator 01/2011 01/2012 Company Name – City State Served Special Education Leadership Team central office supervised school-based interventionist. Coordinated federal/state mandated Response Intervention process entire parish. Conducted district-wide universal screenings tracked student progress. Scheduled facilitated meetings school-based interventionists ensure consistency District RTI procedures. Coached district personnel intervene appropriately at-risk students advised ways integrate data-proven techniques analyze data drive instruction improve student achievement. General Education Teacher 01/2003 01/2004 Company Name – City State Taught isolated, minority, urban community delivered instructional activities encouraged. active learning experiences effectively managing behavior classroom organization. Skills academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops Education Masters Administration Supervision 2008 Our Lady Holy Cross College Florida State University City State Administration Supervision B.S Human Resource Management Human Resource Management

TEACHER

BUSINESS DEVELOPMENT Executive Profile Over 17 years demonstrated operational, consulting architecture experience IT development, implementations architectures proven background capturing new business ranging $1 Million $1.5 Billion Total Contract Value. Experienced leader strong business technical skills. Successful track record supporting bid analysis decomposition requirements provide strategic IT architectures meet demanding functional, financial technical needs meeting security requirements. Provides technical leadership areas transformations, strategies implementations bring demonstrable value streamline IT spend reduce TCO IT. Skill Highlights Project management Leadership/communication skills Client account management Business development Customer-oriented Market research analysis Professional Experience Business Development January 2013 January 2014 Company Name － City State Served business development principal solution architect consultent Elevate Technology Solutions Federal Practice. Captured activities included opportunity assessment, pipeline qualification development, customer relationship building, teaming partner selection negotiation, vendor evaluation, cost schedule pursuit estimation, executive management reviews project planning. Managed bid efforts executing phases capture lifecycle process. Provided regular briefings executive management concerning overall pipeline status also updates specific capture pursuits. Lead adjacent growth new growth strategies white space areas. Worked phases proposal lifecycle opportunity identification customer relationship building partner selection, development delivery. Researched developed clients executed customer call plans shape program requirements early, increase customer intimacy improve position within target agency. Identified potential Source Evaluation Board (SEB) members developed call plans effectively influence key decision makers. Developed relationships key teaming partners major software vendors compliment solution sets. Led competitor black hat assessments related PTW activities. Deals Won include: United States Agency International Development (USAID) Engineering Information Technology Infrastrucutre Systems, USAID M/CIO PIV NPE, U.S. Securities Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office Compliance Inspection Examination: Analytics Support; Asset Verification Support, eDiscovery Exam Management Support. Senior vArchitect (Senior Solution Architect) January 2012 January 2013 Company Name － City State Direct internal, parent partner Program Capture Business Development teams responding RFI, RFQ, RFP unsolicited proposals lead successful capture new business opportunities. Deals include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army Navy. Engage clients Cxx level articulate aspects VCE offerings including Cloud-based Products Services including presenting value proposition company roadmap onsite, phone, WebEx presentations Architect innovative technical solutions meet needs Public Sector Federal Systems Integrators increased IT requirements supporting reduced IT budgets, including developing Proof Concept technology demonstrators Cloud Computing space Authored pre-sales documentation include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs White Papers. Lead technical business development key accounts, providing technical strategic solution architectures VCE, Parent Company Client needs. Design Cost Modeling solutions various bids across multiple client verticals, managing partners sub-contractors throughout bid process, mapping requirements solutions providing cohesive solution, lead proposal text authoring review proposal documents VCE parent companies including Cisco, EMC VMware. Principal Business Architect Leader January 2009 January 2012 Company Name － City State Identified business targets, gathered, assessed qualified requirements, prepared cost models developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE SLA pursuit successful capture new business Public Sector opportunities. Developed operational technical strategies solutions CSC's North American Public Sector. Areas expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring Communication Network Services part NPS New Business Service Offerings Standard Operating Procedures (SOP). Developed key relationships teaming agreements federal prime government contractors, small business subs technology vendors lead streamlined processes go large federal business, capturing several business opportunities CSC NPS. FY 2011 CSC Main Thrust New Business deals (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare Medicaid (MERP), $300 Million- DHS Work Place Service Cloud Computing (Eagle). Senior Sales Engineer January 2007 January 2009 Company Name － City State Effectively demonstrated product solutions presentations, on-site web conference, marketing campaigns new media advertising capture opportunities 200 diverse accounts within Commercial, Non-Profit Government Contracting organizations including U.S. Based International customers. Developed executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk Compliance, Business Continuity Disaster Recovery Managed business solutions, responding various RFP, RFI, RFQ lead 60% win ratio two year period. Boosted potentiality securing high-value client accounts business development relationship building skills, advancing organizational objectives Subject Matter Expert. Customer requirements often met exceeded providing tremendous cost savings ROI. Sold 1,000 licenses, 300 WAN Optimization Devices 5 Global Managed Service Contracts within 24 month period, leading exceptional performance exceeding 150% OTE. Senior Information Technology Consultant January 2002 January 2007 Company Name － City State Performed program management oversight implementation plan, timelines, issues, risks, successes maintain portfolio projects. Assess results, determine implement risk mitigation solutions. Through effective business development strategies, worked closely client stakeholders understand emerging customer needs, gain competitive positioning requisite capabilities successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services End User Field Support Pfizer Executives. Effectively demonstrated project management leadership skills develop implement several technical solutions based ITIL Six Sigma standards. Managed design implementation new Remedy IT Service Management track change, incident problem management services. Through research, best practices, industry standards, saved customer Business Units 60% technical systems implementation costs total savings projected 150%. Systems Engineer January 1999 January 2002 Company Name － City State Configured maintained Windows NT Server Win2k corporate, production, test environments including servers client upgrades. Tested installed server client applications designed technical installation procedures implementation Market data applications. Led team developing Help Desk, supporting LAN network end-user client base +250, end result launch 24/7 Market Call Center support. Implemented Data Center environment include Disaster Recovery Production environment. Reduced 45% costs IT Operations implementing processes, methodologies procedures based industry standards. Regional Account Manager January 1997 January 1999 Company Name － City State Successfully established relationships new accounts multi-regional territory. Managed account base 267 (1999), increase 219 accounts 1997. Developed strategic referral system provided continuous leads new business development. Received "President's Club Award" two consecutive years. Achieved Top Account Manager Status 1997 Q2 1998 Q2. Education EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design Technology Architects, 2013 EMC Information Storage Management v2, 2013 EMC Storage Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200 1 2012 Strayer University Bachelor Science Information Systems Information Systems Certifications SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate Skills A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN

BUSINESS-DEVELOPMENT

MARKETING COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience corporate communications domestic global brands strategic communications use social media, internal operations, multi-media production. Successfully communicates brand messages impressive heights story-telling; key transforming ideas realities. Achievements include product penetration, brand recognition value, brand image awareness, visual communications, public relations campaign management/execution. Recognized skills content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize story-telling talents visionary approach communicate corporate accomplishments across media including success global media platforms YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, Tumblr Principal player navigated Robert Redford's Sundance TV conceptualization launch. Collaborated television feature film producers distributors, cemented 12+ national partnerships, spearheaded public relations corporate communications campaigns garnered global coverage. Developed communication positioning boosted entity premium-only subscriber base recognition vital entertainment channel Contributed millions dollars sales architecting awareness communications strategies issue re-issue Disney films “Cinderella,” “Jungle Book II,” “Annie,” popular films. Crafted brand identity actor/director Kenneth Branagh, directors Ang Lee Anthony Minghella, actress Julia Roberts, among others. Collaborated projects involving industry giants Steven Spielberg, Spike Lee, Ridley Scott, others Introduced aggressive marketing public relations campaigns launch several film distribution companies Professional Experience City 01/1995 04/2016 Marketing Communications Executive Company Name － City State Highly successful firm provided public relations corporate communications services 100 national global clients. Track record success market identification penetration, competitive differentiation, corporate image improvements, new business development, content development awareness. Controlled budgets ranging $20 million. Instrumental generating 1+ million Internet viewers devising aggressive public relations communications campaign support introduction Quincy Jones III's revolutionary health initiative "Feel Rich." Accelerated public awareness critical Diabetes care across nation writing producing 30 entertaining informative stories CNBC's show "D-Life," prompted tens thousands Internet viewings. Successfully wrote produced 75 digital marketing pieces, wrote produced excess 100 segments brands Apple TV ESPN, CNBC, DirecTV, among others. Traveled globally write produce stories Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, History Channel. Garnered interviews scores celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, President United States' former personal physician, many others. Presided public relations projects designed boost after-theatrical sales revenue 200 home entertainment/VOD films "The 40 Year Old Virgin," "Munich," "American Gangster." Engineered successful strategies foreign markets across DVD, VOD, pay TV sectors accelerate sales. 01/1988 01/1995 Vice President, Marketing Public Relations Company Name － City State Managed 25 global staff members architected 50 public relations campaigns initiatives proving pivotal capturing Oscar nominations awards. Cultivated public relations efforts company went public. Led efforts corporate communications. Projects included Madness King George, Ang Lee's Wedding Banquet Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw public relations communications worldwide launch multi-season success iconic American Gladiators series Education Bachelor Arts English Literature UC SANTA BARBARA － City State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning

PUBLIC-RELATIONS

SAFETY INTERN Areas Expertise Occupational Safety Microsoft Word, Excel, Power Point, E-Tools Professional Experience 05/2015 08/2015 Safety Intern Company Name City State Walkthroughs plant make sure proper personal protective equipment worn employees, transition Material Safety Data Sheet Safety Data Sheet, implement GHS labels chemicals, charge safety new hire orientation, safety audits, cost benefit analysis new warning lights one buildings. 01/2014 07/2015 Security Guard Company Name City State Directing traffic entering exiting complex, providing direction patrons,. answering questions providing assistance needed. 05/2014 08/2014 Customer Service Associate Company Name City State Providing quality service customers, cashiering, replenishing merchandise, straitening aisles closing. Education December 2015 Bachelor Science Occupational Safety Environmental Health Applied Engineering Emergency Management Millersville University Pennsylvania City State Occupational Safety Environmental Health Applied Engineering Emergency Management Affiliations American Society Safety Engineers February 2015 Skills cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety

AGRICULTURE

CONSULTANT Professional Summary Certified Nursing Assistant experience serving chronically ill patients, including assisting daily living activities household tasks. Patient highly compassionate. Licenses New York State Department Health Nursing Home Nurse Aide Certification Program Original Certification Date: 5/18/2005 Current Expiration Date: 1/31/14 Certification 342285200505E Skill Highlights Understands mobility assistance needs Charting expertise Reliable transportation Trained grooming bathing assistance Calm level-headed duress Medical terminology knowledge Professional Experience Consultant March 2015 Company Name City State Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Resolved product issues shared benefits new technology. Managed quality communication, customer support product representation client. Answered customers' questions addressed problems complaints person via phone. Built customer confidence actively listening concerns giving appropriate feedback. CNA August 2007 July 2013 Company Name City State Observed documented patient status, reported patient complaints nurse. Completed submitted clinical documentation accordance agency guidelines. Collected urine fecal samples. Assisted adequate nutrition fluid intake. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Tended patients chronic illnesses. Charted daily information residents mood changes, mobility, activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets. Assisted ADLs. Provided patients families emotional support. CNA June 2005 January 2007 Company Name City State Assisted adequate nutrition fluid intake. Directed patients prescribed range motion exercises use braces artificial limbs.Cleaned organized patients' living quarters. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Assisted ADLs. Administered simple range motion exercises. Promoted continuity care accurately completely communicating caregivers status patients care provided. Promoted personal co-worker safety. Cashier February 2004 August 2005 Company Name City State Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Resolved guest complaints promptly professionally. Quickly efficiently processed payments made accurate change. Properly portioned packaged take-out foods customers. Carefully maintained sanitation, health safety standards work areas. Cleaned food preparation areas, cooking surfaces, utensils. Took initiative find extra tasks scheduled duties completed. Cashier July 2001 March 2003 Company Name City State Executed cash transactions quickly accurately. Greeted customers. Checked customers bagged items. Quickly Served shoppers prompt, courteous friendly manner. Gave every customer immediate undivided attention. Maintained knowledge current product locations. Consistently received 100% rate customer satisfaction. Cashier March 1998 August 2000 Company Name City State Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Communicated clearly positively co-workers management.Served orders customers windows, counters tables. Packaged menu items bags trays placed drink orders carriers.Accurately measured ingredients required specific food items. Prepared served beverages coffee, tea fountain drinks. Mastered Point Sale (POS) computer system automated order taking. Carefully maintained sanitation, health safety standards work areas. Education Training CNA Certificate: Certified Nursing Assistant GED 2005 Rochester Educational Opportunity Center City State United States Skills Patient-focused care Excellent interpersonal skills Compassionate trustworthy caregiver Effectively interacts patients families.

CONSULTANT

DIRECTOR OF DONOR RELATIONS Professional Summary Dynamic leader, outstanding experience major gifts, fundraising, event management, donor relations, government community relations, public relations marketing, board management development, strategic planning. Adept motivating leading staff promoting entrepreneurial spirit thrives discipline pragmatic thinking. Skills Strong verbal communication Budgeting finance Project management Process implementation Extremely organized Client assessment analysis Team leadership Self-motivated Work History 03/2016 Current Director Donor Relations Company Name – City State Montclair State University's office Advancement tasked raising funds University's commitment educate diverse community learners alumni friends University. Responsible three direct reports well $1.2 million dollar fundraising budget. Responsibilities include: designing, implementing coordinating institution-wide comprehensive donor relations stewardship program consistently engages appropriately promotes donors levels well managing key fundraising events. Accomplishments: Managed achieved 100% Annual Golf Outing goal engaging sponsors reducing costs collateral cost reduction. Managed Achieved 133% Annual Scholarship Dinner goal, done engaging vendors sponsors managing budget efficiently, well implementing new ways recognize sponsors. Implemented efficiencies manage acknowledgement policies procedures across Division University essential comprehensive donor relations program. Designed, documented, implemented systematic integrated donor relations program encompassed donor cultivation recognition events, endowed position installations, building naming dedications. Responsible devising using consistent, accurate, appropriate information-sharing mechanisms stewarding prospects donors. 09/2014 03/2016 Director Development Company Name – City State As Roman Catholic, college preparatory school auspices Archdiocese Newark, IHA committed graduating savvy, critical thinkers confident, independent women prepared futures. Responsible $1.2 million dollar department fundraising budget, including participation budgeting process monitoring revenue expenses. Managed annual fund, capital campaign, scholarship, marketing initiatives, stewardship programs established metrics review. Accomplishments: Modernized IHA's external brand recognition, include new admissions materials, development materials, stewardship report brand guide. Manage staff 2, responsible donor recognition, acknowledgement process well prospect research. Reengineered annual fund program, increasing net revenue 45% Designed implemented long-term advancement plan, including strategies related cultivation, solicitation, acknowledgement ongoing stewardship individual, corporate foundation donors campaigns capital projects. Outfitted new STEM classrooms grant donations Konica Minolta Achieved 100% annual capital campaign goal FY15 Instituted Alumnae giving program, well Reunion Giving amongst classes, achieved 100% initial goal. Manage portfolio 250+ major gift prospects achieved 100%+ FY15 goal target achieve FY16 goals. 10/2013 09/2014 Donor Relations Manager Company Name – City State Saint Peter's University's office Advancement tasked raising funds University's Jesuit Catholic identity commitment educate diverse community learners alumni friends University. Responsible $250,000 individual fundraising budget, including participation budgeting process monitoring revenue expenses. Managed scholarship reporting, capital campaign, event programs established metrics review. Oversaw aspects donor stewardship, scholarship endowment, portfolio 100+ prospects management Board Regents. Accomplishments: Increased Board Regents participation within following priorities: Regents Symposium, Sponsorships, Scholarships, Mentorship, Internship opportunities. Liaised Office Admissions behalf. Managed major gifts portfolio 100+ achieved 100% 2014/2015 individual, corporate foundation goals. Developed system customize relationship management leadership-level donors, particular oversight University's "Top 25" VIP donors. Work LGOs ensure donors receive appropriate levels stewardship reporting, recognition guidance respect interactions University. Managed donor scholarships, include tracking funds awards made, donor communication reporting. Transformed Scholarship process pertains stakeholders include: Donors, Advancement, Finance, Financial Aid Admissions. Provided new opportunities donors meet scholarship recipients. Managed pledge process $60 million dollar Student Center imitative. Bergen County representative University key opportunities within region. Responsible supervising, creating, executing overseeing comprehensive donor acknowledgement, reporting recognition program, including advising complex carefully orchestrated events programs University's donors. 11/2010 10/2013 Annual Fund Special Events Manager Company Name – City State Englewood Hospital Medical Center Foundation raises private funds Medical Center's vision become regional leader providing state-of-the-art compassionate care humanistic environment. Responsible overseeing elements $2.5 million Annual Fund. Accomplishments: Increased corporate community sponsorship's signature events 45%. Managed major gifts portfolio 100+ achieved 100% 2012 2103 individual, corporate foundation goals. Transformed 13 year-old Breast Cancer Walk. Increased net revenue 75% one year. Established Foundation's first Business Partner Program well Physician Partners Program offered new revenue stream augment Annual Fund. Manage Annual Fund's donor programs: Leadership Society ($1,000+ individual donors); Business Partner Program Physician Partners well Caduceus Society; achieved 100% goal 2012 2013. Achieved 100% goal 2012 2013 events, staying within expense budget. Manage key volunteer committees signature events. Implemented annual $3.2 million advertising program Accomplishments: Provided leadership key service line representatives, developing dynamic advertising programs promote hospital develop new business. Managed vendors established metrics review campaigns. Negotiated 25 free bus sides/tails EHMC Foundation advertise Walk Awareness Breast Cancer Walk Recipient 2012 Aster Jersey Awards Bariatric Maternity Ad Campaigns. 04/2010 11/2010 Special Events Annual Fund Manager Marketing Communications Specialist Company Name – City State For 100 years, American Cancer Society worked relentlessly save lives create world less cancer birthdays. Together millions supporters worldwide, help people stay well, help people get well, find cures, fight back cancer. 03/2009 04/2010 Director Special Events Company Name – City State Managed annual events within North Jersey Region include Golf Classic, Gala, Making Strides Breast Cancer Walk. Achieved 100% goals staying within expense budget. I first MSABC Walk Director achieve goal 6 years, I mainly engaging two additional key sponsors, importantly adding eleven additional "Pacesetters" raise minimum $5K each. Accomplishments: Transformed Making Strides Against Breast Cancer Walk achieving goal $546,000. I first individual achieve goal event 6 years. Recruited two new board members instrumental revitalizing Golf Committee. Managed small team direct reports volunteers. Established new metrics review. Oasis dedicated feeding clothing needy women children offering educational resources skills obtain meaningful employment break cycle poverty. 01/2006 03/2009 Director Fund Development Company Name – City State Responsible $1.5 million fundraising budget, including participation budgeting process monitoring revenue expenses. Managed annual fund, capital campaign event programs established metrics review. Accomplishments: Achieved "Charity Navigator, 4 Star Status" tenure. Modernized Oasis's external brand recognition, include new website, dynamic new social networking presence many significant press placements including Fox News Channel, New York 1, The Star Ledger, The Record USA Today. Closed $500K budget gap strategic board initiatives. Achieved 100% goal signature events. Reengineered direct mail program, increasing net revenue 25% Established first volunteer special events committee Designed implemented long-term fund development plan, including strategies related cultivation, solicitation, acknowledgement ongoing stewardship individual, corporate foundation donors campaigns capital projects. total process approach company provides finest marketing support solutions clients forefront industries. 11/1997 10/2004 Senior Marketing Communications Manager Company Name – City State Developed managed aspects client portfolio, include sales, marketing, branding, trade shows, public relations, web, etc. Accomplishments: Increased sales portfolio 75% Achieved sales goals annually Awarded Customer Service Award 2008 2009 Managed implemented new branding, marketing communications trade show/event initiatives existing clientele. Sony diversified global company forefront technological innovation entertainment. Sony Electronics sales marketing arms Sony's global electronics business. It leading provider audio/video electronics information technology products consumer professional markets. 01/2002 09/2002 Digital Media Specialist, Senior Marketing Communications Specialist, Senior Market Analyst Company Name – City State Implemented online product launches B2B B2C market executing updates specific product line. Responsible general production tradeshow coordination booth, events, premium items collateral multiple business units managed advertising budgets. Received Award production first CDR largest tradeshow, NAB, contained broadcast product collateral. Managed internal sales award program ensured confidentiality highly sensitive information, well manage updates programs' website. Community Hospital committed leader community offering quality healthcare commitment caring. Corporate Relations, Sales Representative Liaison physicians, community leaders, government corporate leaders secure gain market share. Accomplishments: Increased business 35% first quarter 2002 marketing services hospital doctor's offices corporate clients Negotiated sales contracts customers senior management level, increased profitability 22%. Raised funds health care initiatives education corporate solicitation. Achieved 100% gross goal "Women New Millennium" program well annual gala golf outing. Affiliations Board Member Julia's Butterfly Foundation, Wyckoff, NJ Education B.A Political Science Montclair State University City State Political Science Skills Raisers Edge, Donor Perfect, Microsoft Office, Publisher, Adobe Creative Suite: PhotoshopCS3, DreamWeaverCS3, Adobe Writer, HTML, CorelPainter, SAP, Access

DIGITAL-MEDIA

MARKET CONSULTANT HEALTHCARE ADVOCATE Professional Summary Ambitious dedicated managed care professional robust organizational, communication customer service skills. Multi-disciplinary industry expertise emphasis provider outreach, research\analysis data integrity. Seeking position partake new innovative improvement processes proactive provider education efforts. Education Training BBA Business Administration Human Resources Management University New Mexico － City State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education communication Personal professional integrity Database management Relationship team building Organizational planning Sound decision making Excellent research skills Claims analysis review specialist Project management Professional Affiliations Member Alpha Chi Omega Sorority Professional Experience Market Consultant Healthcare Advocate August 2015 Current Company Name － City State Provides field market market strategy, expertise, execution Risk Adjustment Clinical Quality Programs (HEDIS/Stars) prospective retrospective programs Providers. Acts designated resource Provider group gain engagement. Performs data analytics help identify high risk members develop strategy plan practice. Consults help improve coding accuracy, documentation management patient assessment information. Facilitates access medical records chart review purposes. Utilizes programs SalesForce, Tableau, Concur, SharePoint track various activities reporting. Provider Network Specialist February 2014 August 2015 Company Name － City State Supported contracting efforts "close pricing gap" Blue Community HMO Blue Advantage HMO networks health insurance exchange, along involvement beginning stages additional exchange network implementations 2015. Validated designations Essential Community Providers contracted exchange HMO lines business. Strengthened maintained provider relationships located within Northeast region New Mexico, including Taos PHO La Vida IPA. Audited monthly rosters received Taos PHO La Vida IPA insure correct system representation within PPW Provider Finder. Validated credentialing status, network pricing links utilizing Vistar, PPW, Legacy Premier Premier Pricing. Utilized Blue Chip, PRAP PQRS additional claims issues review. Collaborated amongst peers create provider training presentations informational provider packets. Created standard contracts amendments lines business. Completed Single Case Agreements Assisted maintaining Centennial Care Medicare Appeals Grievances. Participated Behavioral Health Roster Project Lovelace named Medicare Advantage Contract project. Claims Third Party Liability Supervisor December 2013 February 2014 Company Name － City State Ensured compliance HIPAA regulations requirements. Maintained daily operations processes within department monitoring employee workflow distribution. Championed compliance departmental policies, well interface Quality Assurance regarding procedure compliance. Streamlined departmental individual performance metrics took proactive action necessary timely basis maintain desired workflow outputs. Developed implemented system operational changes improve service production efficiency. Collaborated Training Quality Review team implement new revised procedures. Strengthened claim approval process including, limited to, providing assistance support negotiators complex and/or difficult claims determine negotiation leveraging points. Collaborated, coordinated, communicated across various disciplines departments. Championed internal audit rebuttal reviews one-on-one feedback direct staff. Boosted company efficiency client satisfaction streamlining processes deemed inefficient. Attended Lean Six Sigma Rapid improvement events identify optimal value stream maps. Identified process boundaries determined opportunities automate processes functions. Provider Relations Field Representative November 2012 December 2013 Company Name － City State Conducted visits participating Fee Service New Mexico Medicaid Providers. Enhanced delivered formal trainings, webinars, provider-related outreach. Applied knowledge established procedures resolve escalated provider questions, management requests. Acted initial contact escalated issues provider relations support staff. Examined claims reports ensure proper recoding transactions compliance state federal regulations. Investigated claim processing outcomes. Supervisor September 2011 November 2012 Company Name － City State Facilitated enrollment process prospective employees vendors seeking participation within Mi Via Self-Directed Waiver program. Maintained relationships Employers Record (EORs) ensure prospective employees vendors completed provided necessary documentation begin employment. Demonstrated enrollment oversight ensured enrollment processes met participant expectations state regulations. Allocated resources appropriately meet deadlines. Organized workflow departments ensure efficient accurate outcomes. Recruitment Specialist February 2010 September 2011 Company Name － City State Generated qualified candidates open positions. Presented job opportunities qualified customer service care representatives, along senior leadership positions. Guided prospective candidates negotiated contract terms. Screened potential candidates house external interviews. Performed reference checks, exit interviews background verifications candidates. Facilitated training on-boarding 120 employees, new client 2nd Quarter, 2010, bringing projected $25,000 monthly revenue site. Bolstered recognition client internal transition leads. Excelled within deadline-intensive environment, ensuring accurate on-time completion recruitment efforts. Reduced employee attrition 2% 4th quarter 2010. HRIS Administrator September 2008 November 2010 Company Name － City State Managed Leave Absence FMLA process. Determine eligibility, processed employee requests, tracked FMLA leave taken remaining hours approved intermittent use close-out file upon completion. Coordinated Workman's Compensation claims initial accident reports medical treatment return work documentation. Acted liaison Liberty Mutual, SITEL claimant. Supported benefits administration site home based employees, including open enrollment, new hire orientation qualifying events. Guided site employee recognition programs including, employee referral bonus service awards ceremonies. Mediated, documented resolved employee relations issues. Maintained personnel file compliance site home based employees. Championed campaigns community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys Tots Road Runner food bank. Initiated employee involvement participation. Skills Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow

ADVOCATE

RELATIONSHIP SUPPORT OFFICER Experience 01/1997 01/2002 Relationship Support Officer Company Name Delivered administrative operations support Corporate Institutional Bank Insurance team, including 10+ senior relationship managers 5 credit analysts managing day-to-day reception activities greeting visitors vendors, responding requests information. Coordinated executive senior management's schedules, calendars, agendas, drafted meeting agendas followed meetings team conferences. Worked administrative team members human resources staff new employee hiring special events. Produced reports correspondence, administered up-to-date organizational chart, maintained office activity logs spreadsheets, distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist Trust Investment Services. 01/1991 01/1997 01/1988 01/2016 Commercial Relationship Support Manager Company Name － City State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative operational support five-person team comprised commercial lending officers, relationship management team, loan operations team, ensuring delivery best-in-class customer service. Enforced compliance lending requirements relating origination, processing, closing, funding commercial loans, ensured adherence federal state regulatory guidelines, upheld bank policies, procedures, standards; maintained knowledge Patriot Act (CIP), Bank Secrecy Act, Community Reinvestment Act. Ensured transactions credit risk functions conformed bank regulations credit policies. Released notes security interests paid loans, processed commercial loan payments advances lines credit, prepared UCC-1 filings releases, ordered, reviewed, approved loan documents requisite reports new loans, extensions, renewals, modifications; documented commercial loan packages files using Provenir Credit Workflow. Communicated status loan portfolio, including level exception reporting, past due collections, loan maturity management. Managed exception tracking, identification, curing, evidencing proper file documentation. Compiled reports, prepared customer letters, followed annual financial reporting customers security interest documents. Requested spreading analysis financial statements assigned sectors, key business risk analysis, industry sector analysis, related economic data. Ordered reviewed Certificates Good Standing, verified flood zone certifications loan origination renewals, assisted periodic covenant checks credit reviews. Participated external client meetings conjunction relationship manager internal business meetings. 01/1988 01/1991 Regional Support Assistant Company Name Education 2004 Master Science Public Administration Metropolitian College New York － City State Public Administration 2004 Bachelor Science Business Church Management Nyack College － City State Business Church Management 1999 Associate Applied Science Accounting Borough Manhattan Community College － City State Accounting Professional Affiliations Commercial Banking Support Relationship Manager 25 years' experience working banking financial services industry. In depth knowledge commercial lending financial products success working bank teams deliver world-class service maintaining compliance federal, state, bank regulations. Skilled streamlining maintaining day-to-day workflows planning, organizing, prioritizing special projects. Seeking apply expertise take next career step respected banking institution rewards hard work, talent, results. Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership Accomplishments Developed efficient filing system customer database protocols, resulting increased office organization. Worked Regional Support Manager develop implement inaugural step-by-step employee manual, outlining proper business procedures helping employees understand office practices legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow

BANKING

OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator background managed, ambulatory long-term care. Strong background quality assurance, claims analysis management principles practices. Seeking leadership role within integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept prioritizing/managing deadlines Patient-focused care Trained pre- post-surgical care Competent physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014 Current Company Name – City State Overseeing entire clinical department ensuring physician orders followed requested Overseeing office staff daily operations company Day day problem solving departments office, well taking problematic phone calls departments Hiring training new office staff Hiring training new doctors physician assistants, completing necessary paperwork Enrolling doctors PAs Medicare malpractice insurance Setting new employees Practice Fusion Payroll Communicating doctors physician assistants daily basis ensure day running smoothly resolving issues may Marketing home health companies Company payroll Quality Assurance. quality assurance 04/2013 02/2014 Company Name – City State Liaising patients, nurses, doctors, pharmacists various medical personnel daily basis provide utmost service involved patient care. Follow patients, doctors nurses ensure everything accomplished required. Inputting patient information doctor's notes electronic medical Records. Ordering following laboratory diagnostic workup requested doctor, well calling medication pharmacy. Recruited, hired, trained coached average [number] new employees per year. Established maintained systems safely met residents' needs. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Consistently complied applicable laws regulations ensured facility adhered Medicare Medicaid regulations. Interpreted communicated new revised policies staff. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed achieved financial growth goals. Continually maintained improved company's reputation positive image markets served. Encouraged creative thinking, problem solving, empowerment part facility management group improve morale teamwork. Routinely collaborated department managers correct problems improve services. Supervised managed daily activities clinical team consisting [number] physicians, nurses support staff. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Investigated reported issues relating patient care conditions might hinder patient well-being. Led clinical team delivering care services promoted optimal resident health. Volunteer 09/2011 05/2013 Company Name – City State Interviewed patients obtain medical information, weight height measurements vital signs. Documented patient information obtained interviews. Completed clinical rotations Geriatrics. Responsible primary care, case management, medication management. Assessed patients documented medical histories. Evaluated patient care needs, prioritized treatment, maintained patient flow. Assisted doctors surgeries non-invasive procedures. Collected blood, tissue laboratory specimens prepared lab testing. Performed vitals/glucose testing assisted administering injections urinalysis. Managed care post-operative patients discharge. Accurately recorded reported test results according established procedures. Healthcare 01/2009 01/2011 Company Name Effectively communicated patients convey information procedures clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors surgery, conducted patient physicals, aided patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE City Top [Number] class Continuing education [Topic] Awards School Diligence Award 2005 Writer's Craft Award – 2005 World Issues Award 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award 2005 Writer's Craft Award 2005 World Issues Award 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital

HEALTHCARE

SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified accomplished financial professional offering 10 years experience leadership direction financial services financial products industries. Robust background loan Funding, servicing, asset management, loss mitigation strategies. Excel professional staff training, development, mentoring, production. Goal-focused Mortgage Executive commitment bottomline success effective sales development, brand awareness, client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 Current Company Name － City State Identified prospects solicited business referrals, contacting realtors, attorneys financial professionals assigned territory. Drove company expansion 12-member mortgage brokerage one office, three established new branch Las Vegas, NV. Led teams excel highstakes environment encouraging professional development independent decision making. Obtained maintained information available loan products, processing procedures, underwriting guidelines general departmental directives. Assisted collection loanapplication related documents delivery loan package, timely basis. Promoted Sr. Loan Officer Executive Team Leader within six months employment. Awarded revenue per loan award averaging $6, 00.00 Net Revenue per funded loan. Awarded highest average loan amount 201 Averaged 10 fundings per month responsible $600,000 Revenue company 201. Created Launched The Fraiman Group inside Global Equity Finance along effective marketing team. Sr. Mortgage Banker Financial Advisor Dec 2011 Jan 2013 Company Name － State Designed financial plans 100 high net-worth individuals business owners including mortgages, insurance, retirement. Managed team ten Senior Loan Consultants forging new client relationships servicing existing ones maintaining large client base. 25 million new loan production, 84 total new loans 2012, 50% increase 2011. Increased loan production team manager including 30% increase loan production entire team. Sr. Investment Advisor Jan 2007 Dec 2011 Company Name － City State Demonstrated record success Capital Raising via Private Placement Preferred Common stock offering accredited investors prospecting. Successfully introduced $3,000,000 million dollars one year early stage startup company acquisition purposes, well opened two satellite offices Texas Ohio. Responsible managing $20,000,000 million AUM succession several RIA firms throughout United States platform well Fixed Income Investments. Financial Advisor Jan 2007 Jan 2008 Company Name Responsible helping individuals business owners design implement appropriate investment strategy based specific personal financial goals circumstances. Rendered exceptionally high quality service clients area estate planning high net worth individuals using appropriate life insurance policies. Implemented many insurance securities marketing campaigns. Responsible establishing new client accounts. Analyzing client's current future financial needs. Education Bachelor Arts English Literature 2004 University Massachusetts － City State English Literature High School Diploma 1998 Homer High School － City State Professional Affiliations Member, Mortgage Bankers Association Member, National Association Mortgage Brokers (NAMB) Member MBA 's National Technology Mortgage Banking Conference Member University Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted Sr. Loan Officer Executive Team Leader within six months employment. Awarded revenue per loan averaging $6,300 revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy

BANKING

REGIONAL DEVELOPMENT MANAGER Summary Be strategic leader organization, utilizing creativity, innovation, experience, technical education, people skills business relationships inspire win development best class people deliver best class results Experience Company Name City State Regional Development Manager 01/2003 Current Real Estate COO, Head North America Real Estate Operations; Accountable Project Management, Transactions, Procurement Facility Management activities 25 million sf Real Estate across United States Canada representing annual capital plan operating expense budget $450 million $1.4 billion per year respectively. Lead staff 90 employees plus outsourced Real Estate providers accountable delivering legendary Customer Experiences. SVP, Head Retail Real Estate Distribution Strategy; Led staff fifty employees driving strategic development tactical implementation Real Estate program across US footprint. Direct capital expenditure manage expenses portfolio 1,300 branches. Accountable new construction, renovations, relocations consolidations; architectural project management; disposition surplus property; purchasing; facility management; asset reinvestment; lease administration contract administration. Align Real Estate strategies across lines business. Recommend final approval execution physical distribution activities, transactions, contracts, legal documents business cases. VP, Director Development Services; Commanded cultivated team twenty-five employees responsible executing $300 million capital budget strategically develop physical real estate portfolio across entire US Retail footprint. Ran best class program identifying mitigating risk, decreasing cost driving reduction overall project durations. Provided Customers highest quality product attainable. Created, maintained ensured operation within processes policies. Extended brilliance across lines business advance innovative ideologies make TD Bank better bank. Managed construction, procurement vendor management divisions. Spearheaded organic growth Bank initial stages Washington DC Market. Secured completely new team attorneys, contractors, vendors, engineers, expediters project managers responsible schedule, budget, permit, contract construct stores Maryland, Virginia Washington DC. Educated drove adherence company policies processes. Supervised team multiple project managers. Company Name City Director Construction 01/2000 01/2002 Managed team ten employees design construction maintenance restaurants throughout United States. Through value engineering change management, reduced average store total project cost construction duration. Designed real estate strategies, managed pipeline prepared annual capital budget. Managed team executing project milestones. Developed new consultants, vendors contractors. Company Name Construction Manager 01/1999 01/2000 Supervised new major remodel construction throughout Northeast US. Developed feasibility packages, budgets, schedules, business cases real estate agreements. Worked various towns, utility providers agencies gather permits. Conducted presentation applications various municipalities public hearings. Teamed public affair experts political consultants assist development throughout region reducing permit timeframes removing roadblocks. Delivered best quality profitable restaurants Customer. Company Name Project Engineer 01/1996 01/1999 Supervised construction projects geography covering 112 stations throughout three states fourteen counties. Ensured locations properly maintained compliant laws regulations. Performed inspections, supervised projects ensured safe efficient working environment station. Prepared bids, purchase orders waste stream estimates. Organized disposal wastes compliance EPA local regulations. Education Training Masters Science Environmental Technology 2000 NEW YORK INSTITUTE OF TECHNOLOGY City State Environmental Technology B.C.E Civil Engineering 1996 VILLANOVA UNIVERSITY City State Civil Engineering ICSC, CoreNET, USGBC, GBCI, REEB American Society Civil Engineers (A.S.C.E.) Certifications: CoreNET MCR (In Progress), Lean Six Sigma (In Progress); LEED Green Associate 2013 Top 10 Real Estate Professional 40 Leadership Profile: Integrity, Transparency, Inspirational, Decisive, Impactful, Loyal, People Leader, Passionate, Competitive, Solid Judgment Skills: Key functional experience Real Estate Law, Finance, Transactions, Construction Management, Market Planning, Data Analytics, Program Management, Change Management Communications, Procurement, Facility Management, Lease Administration, Risk Management Compliance, Strategic Sourcing, Vendor Management, Mergers Acquisitions Skills budgets, budget, C, Change Management, Competitive, consolidations, Construction Management, contract administration, contracts, DC, design construction, driving, Facility Management, Finance, functional, Leadership, Law, legal documents, Director, Market Planning, Market, Mergers Acquisitions, new construction, policies, processes, Procurement, Program Management, Progress, Project Management, purchasing, quality, Real Estate, renovations, Retail, Risk Management, Six Sigma, Strategy, strategic development, Strategic Sourcing, Vendor Management

CONSTRUCTION

ACCOUNTANT II Professional Summary Multi-faceted Financial Professional solid progressive experience facets accounting financial management. Skills Accounting Financial Reporting Experience Cash Flow Management Financial Statement Analysis Experience Account Reconciliations, Accruals, GL Activity, Month End Close, AR, AP, Billing Progressive experience Budget Management, SEC GAAP Compliances Excellent communication skills Superb analytical problem solving skills Ability work independently well within Team Settings Physically fit work extra hours superb schedule flexibility Powerful negotiator Ability multitask meet aggressive deadlines Budgeting finance Extremely organized Self-motivated Conflict resolution Strong verbal communication Strong knowledge familiarity Microsoft Excel, Word, PowerPoint, Outlook Perfect knowledge Accounting software like Lawson, Mas 90, QuickBooks Pro, PeopleSoft, Axiom, Bloomberg Terminal, Nvision, Imaging Ability learn new software programs Work History 11/2014 10/2016 Accountant II Company Name – City State Performed month-end General Ledger close prepared manual journal entries. Prepared balance sheet accounts reconciliation roll forward schedules. Researched resolved reconciling items timely manner informed management issues. Prepared weekly reconciliation supporting schedules fixed asset registers relevant accounting records, resolved unclear items. Organized maintained fixed asset register. Prepared monthly provider tax payments Reviewed, analyzed, approved invoices determine capital fixed asset versus expense process CPAR invoices timely basis. Performed monthly accruals schedules Prepared depreciation calculation fixed assets Reviewed adherence capitalization policy and, researched resolved related issues. Ensured, calculated, updated useful lives fixed assets accordance company policy. Performed monthly fixed assets retirement/disposal obligations Generated monthly depreciation capital expenditures. Supported departments (Account Payable Purchasing) research resolve accounting issues Assisted internal external audit activities. Worked directly [departments, clients, management] achieve result ]. Assisted various business groups document organization dissemination acquisitions. Developed new process employee evaluation resulted marked performance improvements. Supported Chief Operating Officer daily operational functions. 11/2013 12/2013 Senior Accountant (TEMP) Company Name – City State Assisted on-going development current accounting reporting functions. Prepared consolidated monthly financial statements various entities. Led efforts company's monthly depreciable items reports. Played major role catching-up preparation Vice President's expense report. Compiled audit documentation. Monitored documented daily bank transactions. Supported develop capital estimation report company's current building project. 02/2012 11/2013 Accountant (TEMP) Company Name – City State Maintained responsibility accounting financial management associated general ledger activity, cash flow management, financial reporting. Developed accurate reliable financial statements aided business decision-making. Charged account analysis reports involving bank accounts reconciliation, journal entry preparation, month end close, preparation monthly accruals. Played key role preparing monthly, quarterly, annual reporting packages closing procedures multiple entries. Prepared inter-company accounts reconciliations. Researched eliminated financial discrepancies timely manner. Assisted compiling audit documentation. Supported develop YTD P&L budget actual reports including variance analysis activities. Performed full range financial analysis projects. 12/2011 02/2012 Staff Accountant (TEMP) Company Name – City State Charged handling general ledger reviews, bank reconciliations, month end close. Participated balance sheet reconciliation. Verified daily bank transaction reports ensuring financial integrity data. Performed journal entry adjustments accruals. Assisted field audits, preparation audit schedules work papers, accounts payable accounts receivable Spearheaded development ad hoc reports needed. 08/2010 12/2011 Junior Accountant (TEMP) Company Name – City State Heavily performed billing duties Led efforts track cash flows. Played key role streamlining billing expenses introducing process improvements. Championed efforts reduce outstanding accounts receivable managing collections efforts. Investigated resolved billing discrepancies Performed tracked chargebacks. Pioneered implementation new invoicing sales code delivery methods. Ensured billings accurately processed within specified deadlines. Researched reconciled customer accounts. 09/2009 07/2010 Equity Research Analyst (TEMP) Company Name – City State Eliminated financial statement discrepancies making sure items accurately entered balanced. Updated balance sheet, income statement, cash flow statement, included pension plans, leases, contractual obligations, debt. Identified analyzed basic accounting related issues determined proper methods resolution exceeding daily targets. Prepared fundamental analysis U.S. European company's 10-Q 10-K filed SEC. 06/2009 09/2009 Bookkeeper (TEMP) Company Name – City State Performed accounting finance duties associated accounts receivable accounts payable Prepared financial reports detailed financial position company Processed weekly payroll 20 employees Worked sales tax, states payroll taxes, federal payroll taxes payments Handled human resources queries well processed new hires. 04/2008 05/2009 Operation Budget (INTERN) Company Name – City State Prepared weekly analytical Pay-Hour report 10,000 Bus Operator Bus Maintenance employees Set variances budget actual retrieved Hyperion budget modifications decided management. Analyzed prepared special report Prepared Audit Travel Expenses Report Assisted Supervisors ad hoe reporting. Affiliations New York State Society Certified Public Accountants (NYSSCPA) *National Association Black Accountants (NABA) *CSI International Students Association ABBY BELLO Education 2012 Master Business Administration UNIVERSITY OF PHOENIX City State 2009 Bachelor Science Accounting Finance Economics CITY UNIVERSITY OF NEW YORK City State Accounting Finance Economics Skills Account Reconciliations, Accounting, basic accounting, Accounting software, accounts payable, accounts receivable, Accruals, ad, AP, AR, balance sheet, bank reconciliations, Billing, billings, Bloomberg, Budget Management, budget, capital expenditures, Cash Flow, cash flow statement, closing, Excellent communication, decision-making, delivery, documentation, finance, financial, financial analysis, financial management, financial reports, Financial Reporting, financial statements, Financial Statement Analysis, fixed asset register, fixed assets, General Ledger, GL, human resources, Hyperion, Imaging, invoicing, Lawson, managing, Mas 90, Microsoft Excel, Outlook, PowerPoint, Word, Month End Close, payroll, PeopleSoft, problem solving skills, Purchasing, QuickBooks Pro, reconciling, reporting, research, sales, tax, taxes, variance analysis

ACCOUNTANT

CONSULTANT Experience 09/2016 08/2017 CONSULTANT Company Name － City State Supports planning, organization, development, direction overall operation $1M Substance Abuse Mental Health Services Administration grant cost extension. Provides information, technical assistance training ensure program operates accordance current federal, state, local standards, guidelines regulations, established policies procedures, may directed Principal Investigator, assure medically related emotional social needs persons receiving substance abuse intervention met/maintained individual basis. Collaborates present "Alcohol drug risk patterns patients screened advanced practice registered nursing (APRN) students" 13th annual meeting International Network Brief Interventions Alcohol Other Drugs, Lausanne, Switzerland. Ensures program compliance applicable state federal guidelines writes final financial program report submittal SAMHSA. 01/2016 08/2016 GRANT PROJECT COORDINATOR Company Name － City State Planned, organized, developed directed overall operation alcohol screening, brief intervention referral treatment (SBIRT) training evaluation project 8 Advance Practice Registered Nurse (APRN) programs three states using $1M Substance Abuse Mental Health Services Administration (SAMHSA)grant. Served Project Director applying knowledge administrative procedures budget, procurement, personnel administrative functions ensure project activities completed time, within budget, met goals. Worked ensure program operated accordance current federal, state, local standards, guidelines regulations, established policies procedures, directed Principal Investigator, assure medically related emotional social needs persons receiving substance abuse intervention met/maintained individual basis. Supervised team three employees locate collect, organize, enter analyze 5000+ electronic paper surveys within three months evaluate program no-cost extension eligibility. Collaborated resolve web-based training survey accessibility problems. Produced, edited published several SBIRT training videos sbirtonline.org YouTube using on-the-job training. 07/2014 09/2015 PATIENT ADVOCATE Company Name － City State Planned, organized, developed, directed Social Services accordance current federal, state, local standards, guidelines regulations, established policies procedures, directed Administrator, assure medically related emotional social needs Cancer Life Center patients met/maintained individual basis. Provided health education, case management support 300+ patients diagnosed cancer, families care providers resulting significantly fewer hospitalizations reduced costs care amongst supported patients. Assisted developing nationwide model cancer navigation using guideline-driven cancer management strategies $15 million Centers Medicare Medicaid Services Innovation Grant. Guided work several staff resolving problems reporting weekly progress towards defined goals, reviewing evaluating statistical reports well collaborating patients families increase patient medication compliance attendance scheduled physician appointments. 04/2010 04/2014 GRANT ACCOUNTS OFFICER Company Name － City State Planned, directed implemented program $137.6M Department Housing Urban Development (HUD) grant administered purchase redevelop 1,246 affordable housing units five states within three years; defined scope 300+ projects, tracked project overall program progress, created distributed project status reports; reviewed approved contracts, provided guidance reporting payment; Communicated local municipalities, small governments community groups study environmental health problems methods disease prevention, coordinated nationwide environmental health protection programs, evaluated improved health education programs. Created, submitted processed invoices expenses totaling $37M, paying close attention detail. Coordinated meetings internal external staff, collaborated ensure individual projects completed time within budget. Attended conferences/meetings reviewed literature stay abreast current knowledge issues. Monitored contractor compliance specified programmatic federal benchmarks achieving goals. Presented "National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements HUD Nonprofit Grant Recipients" Habitat Humanity International administrative staff, contractors developers. Awarded Certificate Appreciation Habitat Humanity International. 05/2009 09/2009 PROJECT CO-COORDINATOR Company Name － City State Planned, directed executed Women, Infant, Children (WIC) Nutrition Health Survey Chicago using National Institutes Health grant. Scheduled supervised 12 data collectors six sites. In doing, accelerated participant recruitment identifying correcting common misinterpretations survey's purpose, risks, benefits. Identified equipment needs, worked principal investigator develop data collection/information management system, compiled delivered data collection packets, biweekly basis made purchase requests averaging $100. Evaluated program activities compliance organizational, state federal guidelines. Recruited, interviewed, hired 400 survey participants; recorded contracts mailed financial incentives totaling $2,000. Education Doctor Philosophy Public Health Candidate Community Health Education Walden University TBD － City State Public Health Candidate Community Health Education GPA: 3.3 2009 Master Public Health Community Health Sciences University Illinois Chicago School Public Health － City State Community Health Sciences Capstone: A Qualitative Assessment Alzheimer's Disease Services Programs GPA: 3.4 2007 Bachelor Arts Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree seven years experience planning, organizing, developing directing social service projects. Possesses excellent communication organization skills, pays attention details innately listens, empathizes responds patients, families, internal external partners. Forward thinking, emotionally intelligent effective social services coordinator. Supervised team three employees locate collect, organize, enter analyze 5000+ electronic paper surveys within three months evaluate program no-cost extension eligibility. Communicated progress leadership staff levels detailed reports presentations. Recognized management exceptional planning, analysis, writing leadership skills promoted healthcare consultant. Commended colleagues management flexible, diligent thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS Internet Skills administrative, administrative functions, attention detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance

CONSULTANT

INSURANCE SPECIALIST Summary Accomplished communicator mediates effectively uses negotiating persuasion skills achieve consensus. Proficient account management, training, project management, building strong relationships. Proven ability streamline operations, educations, troubleshoot problem areas. Demonstrated history successful administration effective issue resolution, providing high-quality leadership, managing individuals varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 Current Company Name City State Processed applications, payments, corrections, endorsements cancellations. Developed, implemented monitored new underwriting guidelines agency. Compiled coverage rating information accessible format. Submitted up-to-date activity production logs agency management review. Researched coverage premium options supplied clients best coverage available. Finalized maintained types personal lines insurance policies within agency. Front desk agent 12/2015 Current Company Name City State Dispensed guidance, direction authorization carry major plans. Reviewed sales price operating costs. Ensured work accomplished safe manner accordance established operating procedures practices. Handled telephone inquiries. Documented business requirements, functional specifications training procedures. Managed quality communication, customer support product representation client. Interacted customers retail buyers follow-up shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Public relations 09/2011 06/2012 Company Name City State Identified customer needs market research analysis. Defined project company vision, strategies tactics. Researched, negotiated, implemented tracked advertising public relations activities. Evaluated managed new strategic business opportunities. Expanded product company recognition national press support sales marketing teams. Organized public appearances, lectures, contests exhibits increase product awareness. Billing Coding 07/2010 08/2010 Company Name City State Obtained information contacting appropriate personnel patients. Organized files color codes Entered information computer databases. Retrieved requested files delivered appropriate personnel. Reviewed files check complete accurate information. Processed routed incoming mail. Public Relations 08/2011 05/2017 Company Name City State Identified customer needs market research analysis. Defined project company vision, strategies tactics. Organized public appearances, lectures, contests exhibits increase product awareness. Worked management identify trends developments might influence PR decisions strategies. Researched, negotiated, implemented tracked advertising public relations activities. Education Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City State United States Personal Information Majorette (twirler/ dancer) Volleyball Affiliations Walk Life (St. Joseph Hospital) Willing relocate: Anywhere Additional Information Won employee month March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer) Volleyball Affiliations Walk Life (St. Joseph Hospital) Willing relocate: Anywhere Additional Information Won employee month March 2016

PUBLIC-RELATIONS

TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated focused Administrative Support Specialist excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority.Versatile Medial Assistant offering administrative experience corporate non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care exceeded hospital requirements. Successfully provided quality care number patients healthcare environment. Helped patients serving meals, feeding necessary, ambulating, turning, positioning bed. Work Experience 05/2012 01/2015 Team Leader/ Machine Operator Company Name － City State Earned fast track promotion team leader, oversaw production workloads, ensured materials properly loaded, coated, counted, packaged accurately according company procedures. Helped achieve company goals supporting production workers. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity.Calibrated adjusted equipment ensure quality production using tools calipers micrometers, Maintained logs, lists files promptly completed necessary paperwork.Inspected finished products quality adherence customer specifications.Monitored adjusted production processes equipment quality productivity. 03/2004 08/2010 Home Healthcare Provider Company Name － City State ADLs, exhibited compassionate care communication regard issues death dying. Administered simple range motion exercises. Comforted patients provided reassurance encouragement. 07/2008 04/2010 Home Healthcare Provider Company Name － City State Completed submitted clinical documentation accordance agency guidelines.Massaged patients applied preparations treatments, liniment, alcohol rubs heat-lamp stimulation.Observed documented patient status reported patient complaints case manager.Planned, prepared served meals snacks according prescribed diets.Provided transportation, assistance companionship clients.Cleaned organized patients' living quarters.Performed household tasks laundry, dusting, washing dishes vacuuming.Facilitated games activities engage clients.Positioned residents comfort prevent skin pressure problems.Assisted transferring residents wheelchairs adaptive equipment. 04/2007 04/2009 Medical Assistant Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.Kept facility stocked necessary supplies, equipment instruments.Prepared patient rooms prior arrival.Collected urine fecal samples.Designed electronic file systems maintained electronic paper files. 10/2000 12/2003 Administrative Assistant Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.Handled media public relations inquiries.Served central point contact outside vendors needing gain access building.Dispersed incoming mail correct recipients throughout office.Made copies, sent faxes handled incoming outgoing correspondence.Managed daily office operations maintenance equipment. Educational Background 2014 Associate Science Business Management Henry Ford Community College － City State Wayne Office Administration coursework, coursework Human Resource, Microsoft Office Applications, Management Business Administration 2005 Diploma Medical Assistant Lawton School － City State Oakland Coursework Anatomy, Physiology Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, Telemarketing.

HEALTHCARE

SENIOR SUPPLY SERGEANT OBJECTIVE To obtain position logistics arena Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, Senior Logistics Analyst within organization experience, knowledge, skills used accordingly. Professional Experience Company Name City State Senior Supply Sergeant 04/2012 Current Knowledgeable Army Supply Regulations, Processes, Principles, Procedures, Concepts Logistics Management. Responsible processing, analyzing reviewing equipment fielding documents. Managed equipment readiness, retrograde redistribution. Maintained records lost, destroyed stolen property.Coordinated execution $5 million Government Contracts initial request contract award.Reviewed corrected budget estimates proposals completeness, accuracy, compliance established regulations, policies, procedures. Trained Senior Leaders Subordinates Logistics Supply Operations, Property Book Enhanced System (PBUSE). Company Name City State Senior Logistics Noncommissioned Officer 05/2011 04/2012 Supervised managed logistical operations expertise areas logistic, supply management, property book management, movement control, planning, coordinating, monitoring, executing logistics preparation, sustainment, battle tracking within Brigade. Monitored ensured unit followed Command Supply Discipline Program within guidelines Department Army Regulations.Conducted required inspections subordinate units accordance procedures ensure proper standards. Identified strengths weaknesses provided alternative courses action unit improve performance measures. Validated monthly Unit Status Readiness recorded results. Provided services subordinate units/customers ensuring required needs met. Maintained detailed equipment analysis reports Brigade. Company Name City State Senior Supply Sergeant 02/2000 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations two occasions conducted time Brigade returned Theater. Provided material supply maintenance support ensure authorized assets hand valid requisition accordance Army Maintenance Management. Ensured proper disposal procedures implemented disposing excess property. Presented technical guidance Supply Chain Management Superiors Subordinates. Managed coordinated movement Department Army stock loaned equipment. Company Name City State Property Book Noncommissioned Officer 03/1997 02/2000 Served Brigade Property Book Supervisor. Processed resolved unit level property accounting issues daily ensuring property listings accurate commanders' hand receipts updated monthly. Coordinated logistical support Annual Inactive Duty training. Conducted analysis briefs current future equipment authorizations. Managed excess program directing cross-leveling provided disposition equipment achieve maximum equipment readiness.Prepared provided professional guidance property accountability. Directed handled administration property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation record keeping/Proofreading/Editing, File System Development, Written Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations managing current operations Battalion Brigade Level command post. Familiar Staff Operations, Brigade Combat Teams Unit Readiness. Ability type 40 wpm. Education Technical Certificate GFEB 2013 Defense Acquisition University City State US Technical Certificate, Planning, Program, Bugdeting, Executive Budget Analyst 2008 Military Training City State US Technical Certificate PBUSE 2007 Property Book Unit Supply Enhanced City State US

AVIATION

FORMS DESIGNER Professional Summary Professionally trained [job title] experience ensuring high standards culturally competent care wide variety patients diverse needs. Responsible [job title] excellent communication skills demonstrated [number] years experience healthcare. Skills Strong clinical judgment High level autonomy Patient/family focused Patient evaluation/intervention Professional bedside manner Adept prioritizing/managing deadlines Safe NG tube insertion removal Thorough physical assessments Tracheotomy care Foley catheter insertion/removal familiarity Insulin medication assistance Work History Forms Designer 01/2007 01/2010 Company Name – City State Assessed need for, ordered, obtained interpreted appropriate lab tests. Conducted mandated health screenings, physicals special education assessments [number] schools [number] students. Ensured external follow-up required. Chronic patient care med-surg unit, adeptly handling aspects treatment medication wound care monitoring [number] patients per shift. Primary care, assessment evaluation neonatal pediatric patients. Counseled educated patients reproductive health issues wellness. Expertise STDs, HIV family planning. Led CNA training program conducted classes prospective CNAs. Oversaw training [number] students annually. Organized led [number] support groups per [time period] subjects related physical emotional health ensure long-term patient well-being. Organized led [number] support groups per [time period] subjects related physical emotional health ensure long-term patient well-being. Charge nurse neonatal pediatric floor. Oversaw average [number] patients per shift. Oversaw managed [number] clinical support staff patient care activities maintaining high level staff morale professionalism. Directed new hire LPN program. Recruited, hired, led training managed budget class [number] students annually. Effectively supervised [number] LVNs, NAs non-clinical staff. Improved annual employee retention rate [number] [number] percent. Examined patients dispensed contraceptives medications needed. Pharmacological non-pharmacological management treatment various disorders diseases. Self-directed astute judgment skills. High level personal accountability. Wrote successful grant [amount] [source] [topic] Effective counseling health maintenance disease management. Increased unit productivity 29-bed surgical unit. Processed monthly reports department performance. Managed care post-operative patients discharge. Performed lab tests communicated results. Liaised patients physicians ensure patient comprehension treatment plans. Instructed patients family members proper discharge care. Closely monitored acute conditions. Initiated hospital-wide study identify areas process improvement. Monitored patient reactions drugs carefully documented progress individuals participating clinical trials. Demonstrated ability lead motivate outstanding healthcare teams. Contributed substantially successful department JCAHO accreditation. Ensured HIPAA compliance. Ensured proper care victims domestic violence presented urgent care clinic. Diagnosed treated patients chronic acute health problems MI, arrhythmias, asthma, COPD pneumonia. Provided DHS (Department Health Services) corrective action plans. Coordinated Quality Improvement Activities (QIA's) identify performance areas improvement. Participated unit-based Quality Assurance Program. Developed implemented nursing care plans. Made appropriate interventions reading interpreting fetal heart monitors. Developed patient care plans, including assessments, evaluations nursing diagnoses. Documented patient information obtained interviews. Performed basic physical assessments newborns infants. Delegated staff nurse duties. Effectively managed clinical oversight 44-bed unit. Provided on-call care times day night. Ensured efficacy treatments monitoring treatment regimens. Trained new staff quality control procedures. Followed infection control procedures. Assisted patients daily functions. Monitored fluid intake output levels. Extensive experience working homes disabled children adults. Measured urine delivered specimens lab. Provided daily living tasks enhance quality life elderly patients. Performed pregnancy tests sent specimens laboratory testing. Assisted residents bathing, dressing, feeding, lifting transferring. Experience various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's Paget's disease. Assisted doctors surgeries non-invasive procedures. Authorized drug refills provided detailed prescription information pharmacies. Collected blood, tissue laboratory specimens prepared lab testing. Developed produced office flyer notifications important policy changes, office news events. Maintained confidential personnel files, license CPR compliance records. Performed monthly inventory maintained office medical supply counts. Routinely retracted patient throat cultures prepared lab submission. Scheduled patient admissions discharges. Specialized nursing care patients chemical dependency. Strong leader nursing personnel assigned unit/shift. Forms Designer 01/2005 01/2007 Company Name – City State As contract designer utilized QuarkXPress Adobe's Creative Suite, created business documents specifically use ExpeData's Digital Pen Paper applications. Experience included redesign existing documents crafting unique files tailored accurately capture handwriting interpretation. Other job functions included Graphic Designer 01/2001 01/2004 Company Name – City State Utilized Adobe Creative Suite, QuarkXPress company's proprietary software produce business forms, essential documents custom collateral concept production ready compositions. Key Achievements Managed company-wide rebranding graphic standards ABN AMRO, global banking corporation, subsidiaries (Standard Federal LaSalle Bank), resulting $30,000 revenue. Created design specifications ABN AMRO's Core Teller Project, allowing client capture handwritten data deposit withdrawal slips recognized image character recognition software. Generated $25,000 revenue. Managed design workflow specifications simultaneously Comerica Bank Detroit Medical Group. Client Services Specialist 01/2000 01/2001 Company Name – City State Advised clients vendors company's products. Met client expectations communicating business objectives reviewing results client, vendors production team timely fashion. Worked team train standards procedures. Created presentations client visits. Key Achievements Trained fellow employees pander (do mail) file deceased file processing step necessary ethical efficient use resources. Produced training pamphlet containing specific database procedural steps. Trained 20 members national publishing client's customer service staff team processing, afforded better communication increased confidence services. Increased sales 10%. Coordinated prioritized several simultaneous projects monitored entire job processing. Analyzed reports job runs ensure data integrity. Increased job efficiency 10% eliminated past due accounts. Forms Designer 01/2001 01/2004 Company Name – City State Strong leader nursing personnel assigned unit/shift. Client Services Specialist 05/2000 09/2001 Company Name – City State Routinely retracted patient throat cultures prepared lab submission. Education Bachelor Science Nursing 12 2014 Northern Illinois University City State Nursing Recipient [Scholarship Name] Scholarship Graduated Magna Cum Laude Master Fine Arts Painting/Sculpture 1 1996 Northern Illinois University City State Painting/Sculpture Bachelor Arts Studio Art, Painting/Drawing Art History Chemistry 1 1992 Loras College City State Studio Art, Painting/Drawing Art History Chemistry Professional Nursing Foundations Nursing Foundations Nursing Clinical Pathophysiology Health Assessment Health Human Sciences 1 2012 GPA: Sigma Theta Tau International Honor Society Nursing Rosanne Krcek-Frank Nursing Student Scholarship Health Human Sciences Affiliations American Nurses Association (ANA) Member Certifications Registered Nurse [State] License number [number] [year] Advanced Cardiac Life Support (ACLS) Certification [year present] Skills Adobe, advertising, Assembly, banking, hardware, concept, client, clients, customer service, database, documentation, fashion, forms, graphic, image, design, insurance, interpretation, logo creation, Mental Health, mail, Nursing I, Nursing, PDF, Pen, PostScript, presentations, coding, QuarkXPress, Research, sales, Sigma, unique, workflow

DESIGNER

NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department Interior Interior, Bureau Indian Affairs Rocky Mountain Region, Division Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I twenty years experience student professional level Natural Resources. As professional always goal intention serve protect federal and/or trust lands. I fulfilled Bureau Indian Affairs mission goals protection management trust resources. I demonstrated good sound conservation practices I obtained educational professional experiences Natural Resources field. I knowledgeable conservation practices, BIA Agriculture Range Management Policies, Procedures Practices. I familiar Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws Three Affiliated Tribes Grazing Resolution. Through experience I knowledgeable 25 Code Federal Regulations 162 166. I feel I established improved management practices Agencies I served. I devoted organization committed Indian Trust Land Owners Tribes tenure Federal Agencies I served. Education 2004 Montana State University-Bozeman City State Range Science Bachelor Science 2001 Little Bighorn College City State Natural Resources Associate Science 1992 Hardin High School City State High School Diploma Experience January 2013 Current Company Name City State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, consists tribal, allotted, government tracts taken area. Duties require calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify adjust yearly rental rate TAAMs, issue 10-day show cause letters non-paymet cancellation letters necessary. I required work cooperatively Tribal Natural Resource staff, members Natural Resource Committee Mandan, Hiidaatsa, Arikara Tribal Council. I required provide technical assistance requested Three Affiliated Tribes, updating amending Grazing/Natural Resource Resolutions, assist noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked partnership Tribe 93-638 contract complete rangeland inventory providing technical assistance grazing study. The completed inventory determined accurate range unit boundaries allotments, updated stocking rates, Animal Unit Months (AUMs) identified noxious weed infested areas. This prepared new permit period required updating grazing resolution, sending 18,000 Authorities Grant Grazing Prividges individual Indian interest owners, application allocation process. Establish 5 year range unit permits allocated. Prepare write notices non-compliance, non-payment, trespass livestock, 180-day notice removal allotment range unit notices permittees, land owners tribe. I direct staff inspecting, sending notices taking corrective action trespass livestock range units farm pasture leases. Currently, 700 producing wells Fort Berthold, approximately 400 range unit farm pasture leases. I responsible identifying, planning withdrawing oil gas right-of-way existing surface leases. Responsible sending 180 day notice withdrawing individual allotments (by majority consent) range units. Investigate, determine trespass, take corrective action assess penalties oil salt water spills trust property. Assist oil gas/environmental mitigation. Locate investigate trespass scoria pits, water depots, pipeline take corrective action assess necessary. Mediate, consult give recommendations dispute conflict within range unit farm pasture lease involving permittee's, landowner's oil companies. Provide assistance locating allotments landowners using ArcGIS 10.5.1 field. Determine idle farm pasture tracts using TAAMs query assist realty staff advertising. Assist realty staff meeting deadlines necessary. Determine locate current potential homesite leases. Review acquisition disposal conveyance documents accuracy. Assist Acquistion Disposal staff estate planning, land exchange gift conveyances. Respond data calls regional office central office, gather compile documentation litigation thoroughly promptly requested. Provide documentation/packets Appeals requested Solicitor. Assigned alternative coordinator Agency Freedom Information Act (FOIA), requires gather documents, files correspondences. Monitor TAAMs lockbox system pending payments disburse Individual Interest Holders. Supervise direct duties natural resource staff. Supervise direct duties Agency staff acting Superintendent. Other supervisory duties include updating position descriptions rating performance appraisals. Take corrective action insubordinate, non-performing and/or misconduct employee(s), necessary. Act Superintendent absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 January 2013 Company Name City State Soil Conservationist GS-0457-11/4 I responsible managment development conservation plans trust lands (allotted tribal) Crow Reservation. Responsible accurate land classifications farm pasture leases, rights-of-way conveyance using ArcGIS. I work cooperatively federal agencies, state agencies Crow Tribe conservation projects protection trust lands. Updated, established implemented conservation plans expiring farm (irrigated dry farmland) pasture leases. This required determine access non-access acres Irrigable land. This also included inspecting, monitoring utilization proper management farm pasture leases. Assisted recommends improvements farm pasture leases. I developed Trichomoniasis requirements would amended Crow Land Use Bill. Provided technical services and/or field inspections issue resolved. I coordinated bio-control project leafy spurge. Provide maps, legal descriptions technical assistance Indian Trust Land owners Lessee's. Perform fire duties needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 October 2008 Company Name City State Rangeland Management Specialist GS-0454-09 I conducted rangeland inventory conjunction Natural Resource Conservation Services, required identification plants ecological sites. I digitized range data included scanning appoximatley 100 aerial photos contained similarity index. The calculation Animal Unit Months (AUMs) determining stocking rates required using ArcGIS. Involved conversion IRMS TAAMs required encode AUMs, rental rates, tracts legal descriptions Range Units. Wrote conservation plans meet goals objectives range program. I responsible monitoring several range units determining use trend. I responsible asssisting general public general information creating maps. I updated created maps approximatley 43 range units using ArcGIS 10. I worked conservation projects local government agencies permittees. Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 June 2006 Company Name City State Range Technician GS-0455-06 Compliance monitoring range units Northern Cheyenne Reservation. Required count identify brands cattle and/or horses trespass violation Range Units. GPS, inspect monitor fencline (range unit boundaries) Tongue River Pipeline Project. Assist public agency staff land status questions map request. I responsible creating maps range units. I assigned Natural Resource Conservation Service liason, assisting managment plans area ranchers. Assist range manager calculating AUMs determine surplus AUMs leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 August 2005 Company Name City State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects various Big Horn County Ranchers. This required identifying, clipping weighing native grasses, forbs shrubs within 1 100 ft. transect. After documenting data taking photo points data entered system. This determines trend condition pasture range units. The data used Conservation plans practices AUM's stocking rates determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 September 2003 Company Name City State Natural Resource Specialist (student trainee) GS-454-4 Responsible conducting compliance checks Bureau Land Management (BLM) administered gravel pits. Responsible writing Environmental Assessment (EA) Application Drill (ADP) oil gas wells I concurred Natural Resources Specialist. Participated joint effort oil company, BLM personnel, surface landowner discuss alternate planning methods clean-up rehabilitation oil well disaster. Responsible rehab abandoned oil wells included reseeding erosion control. Participated Range Improvement Projects planning fencing, pipeline installation, spring development, water catchment pits possible sites water wells. Processed Federal Grazing applications, required assurance AUM's. Responsible conducting Rangeland Health Assessments Federal Grazing permits needed renewal. This required evaluating determine condition allotments. Duties included identifying plant species, determine plant diversity, vegetative cover erosion control needed. Participated BLM wild horse adoption. Participated Fire Duties. Other duties include general office work, assisting general public agency personnel needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer Microsoft Excel, PowerPoint, Microsoft Word, Write Read Legal Descriptions, Read Translate Title Status Reports, Identify plants, forbs weeds. General Are U.S. citizen? YesDo claim Veteran's preferance? NoWere ever Federal Civilian employee? Yes GS-401-12 step 4 January 2013 PresentAre eligible reinstatement based career career-conditional Federal Status? Yes​ Referances Austin Gillette, Fiduciary Trust Officer Office Special Trustee (701) 627-4707 Edward Lone Fight, Former Superintendent Wind River Agency (701) 421-4222 Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165

AGRICULTURE

SUSHI CHEF Core Strengths Highly responsible reliable Extensive hospitality background Exceptional interpersonal skills Works well pressure Food safety understanding Master sales techniques Mathematical aptitude Upbeat, outgoing positive Accomplishments ServSafe Certified Food Preparation Maintained daily cleanliness broiler fryers. Answered telephone calls responded inquiries. Assigned patrons tables suitable needs according rotation Checked temperatures freezers, refrigerators, heating equipment ensure proper functioning. Cleaned organized eating, service kitchen areas. Seasoned cooked food according recipes personal judgment experience. Experience Company Name City State Sushi Chef 10/2014 Current Working Wasabi's Downtown entailed tasks sushi chef Sushi Time, I second chef instead head chef. I feel like I coming point I would like new opportunity start bottom I done past Sushi Time The 5 Spot. Company Name City State Dishwasher/ Line Cook 04/2014 10/2014 Working The 5 Spot really awesome experience me. It provided conventional style kitchen line cook experience I much exposed Sushi Time. I also started dishwashing position here. Although I short period time, exposure type kitchen environment something I missing culinary experience. It also posed challenge since I mostly making sushi better part last years. The 5 Spot highly fast-paced neighborhood kitchen. So, quick around good knife skills must. I really enjoyed challenge start bottom work way back up. I ended leaving The 5 Spot due constant management changes offer work old boss again. Company Name City State Host, Server, Dishwasher, Cook 03/2008 03/2014 Sushi Time Towa first restaurant worked for. I employed Sushi Time six years I started bottom worked way top. I worked host server consisted greeting customers, helping seats, grabbing drinks orders best give utmost service keep smile face. I worked host/server year, time really spent working kitchen making sushi. In order work way ranks sushi, I started bottom dish pit. This consisted washing dishes, pots, pans, silverware. I also required prep meats veggies. Having started dish/prep position, tasks really helped build strong work ethic develop great knife skills well. I moved cooking consisted still participating prep work, also cooking frying orders. Prep consisted cutting chicken, beef, shrimp, squid, types veggies. I sushi 3 years. That is, Monday-Saturday 10-10, give take hours. I random days holidays, part 12 hours day, 6 days week. I developed passion food seeing smile person's face bite food love it. I love environment conducive success working hard loving I do. Being sushi chef Sushi Time consists wide range tasks. I've received serve safe managerial training, I charge making sure everything clean code. I'm also charge going inventory; ranging paper/plastics, meats veggies, also drinks alcohol. This task also means I must handle ordering trough different distributors vendors may use. My job requires daily basis to: cook marinate rice, cut prepare fish day, making sushi-rolls, nigiri, sashimi, platters etc. Im also required assist customers sitting sushi bar inquiries concerns may have. Over course 6 years employed Towa, I gained much. Ive matured much job sushi really become passion mine. I really hard worker also fun work with, merely seeking new opportunity skill set continue love. I positive attitude willingness learn. And I problem adjusting style training. I work days/nights weekends holidays necessary. Educational Background Associate Applied Science Electrical-Computer Engineering 2012 Savannah Technical College City State United States GED General Education Wayne County Highschool City State United States Wayne County High school Grades 9-11 Glynn Adult Literacy program-GED Skills

CHEF

ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety Training Coordinator management experience exceptional people skills. Versed accident investigation analysis develop action plans initiatives address accident trends Desires challenging role Safety Training Manager Experience Entrepreneur General Manager 12/2011 12/2015 Company Name － City State Conducted analysis address loss revenue led complete turnaround Increased sales 17% two-year period. Provided onsite training. Monitored multiple databases keep track company inventory. Successfully led key projects resulted new source revenue Planned executed new line business. Monitored multiple databases keep track company inventory Managed daily operations gas station. Oversaw sales, inventory staff monthly. Conducted performed inspections gas equipment facilities. Maintained obtained clean customer friendly environment various customers. Enforced implemented strict policies procedures regulating gas station. Responsible hire managing 30 employees. Oversaw price management fuels merchandise. Monitored monthly sales, inventory, prepared monthly cash balance reports gas station convenience store. Sought, prepared, negotiated obtained contracts USAID deliver food seeds throughout Haiti. Created, prepared, maintained records documents related operation administration delivery assigned loads, prepared reports related work. Conducted researched, evaluated, make decisions mode route take transportation loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, evaluated work subordinate's employees. Coordinated oversaw daily operations trucks, Prepared administer budgets. Answered inquiries complaints customers related delivery loads. Safety Training Coordinator 06/1995 01/2011 Company Name － City State Exercised Responsibility development training 15,000 airport employees, loss prevention, scheduled conducted safety meetings. Planned, directed, oversaw, reviewed evaluated work staff providing support airport training program. Maintained directed maintenance accurate records files. Monitored changes legislation FAA regulations may affect training safety program operations service delivery; evaluated effect upon program activities recommended appropriate policy procedure modifications. Maintained contact airlines, government agency, Miami Dade Aviation employees keep informed safety training needs requirements. Developed modified training techniques formats evaluate airfield vehicle operators current program effectiveness determine need program modification and/or new training program development. Tested theoretical practical knowledge aviation safety ramp safety. Analyzed training programs assure competency persons operating vehicle airfield. Prepared reports airfield inspections document findings. Approved disapproved issuance certificate vehicles operators airfield. Promoted training programs developing contacts various organizations electronic media announcements. Developed, Organized, prepared, revised departmental safety manuals, prepared periodic report progress safety training program required. Provided fiscal oversight Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements make sure following FAA Rules Regulations. Developed made recommendation purchase new improved equipment. Monitored existing equipment usage. Responsible issuing department vehicle, equipment. Assigned, distributed, checked, verified access personnel work load. Performed inspections county buildings, airport ramp, taxiways, runways determine proper adherence established safety standard assure proper safety conditions maintained. Reported unsafe conditions followed corrections unsafe conditions minimized losses. Performed investigations accidents airfield cause damage county property equipment/persons, determined causes accidents made recommendation appropriates actions prevent recurrences. Approved requests emergency delivery airfield. Monitored safety condition airfield, maintained ensured smooth operation airport. Ensured operators adhere rules regulation department. Monitored construction maintenance projects affecting airfield activities. Ensured compliance Federal Aviation Administration (FAA) Miami-Dade Aviation rules regulations affect safe efficient operation Air Operations Area (AOA). Education Bachelor Public 2 December 2007 Barry University － City State Public 2 Professional Affiliations Member, Small Business Association (2008 present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation

AVIATION

FINANCE COORDINATOR Highlights Microsoft Excel, Word, Access, PowerPoint, MS Outlook, SAP, Marketing Funds System, Siebel, AS400/Mainframe, Baan ERP, SharePoint, Salesforce.com, SAP CRM Experience 05/2014 Current Company Name － City State Finance Coordinator SUMMARY Dedicated accounting finance professional proficient analytical, budget processing, supporting researching experience includes general ledger reconciliation, data management analysis, auditing, accounts payable accounts receivables. Successful managing multiple assignments meeting tight deadlines. Adept building productive, cross-functional team relationships, leveraging relationships gain cooperation resolving issues. 02/2012 05/2014 Company Name － City State Master Data Specialist Accurately created customer master data records sales hierarchies SAP. Served subject matter expert Warehouse Direct (WD) accounts, addressing escalated issues answering questions business regarding WD processes. Involved SharePoint project reduced WD account create change work flow process time half. 12/2008 02/2012 Company Name － City State Financial Analyst Worked closely pharmaceutical client CFO controller generating reports reconciliations assist cash flow forecasting. Performed reconciliations utilizing Excel techniques including V-lookups pivot tables. Consistently managed completed month end close process within five business days. Processed client approved write-offs, accruals, journal entries posted transactions general ledger. Assisted account analysts collection past due open accounts receivables. Participated recommendation, development, testing implementation department automated AR Reconciliation tool, significantly reduced manual matching work performed department Financial Analysts. Received several recognition awards commitment teamwork, initiative, process improvements customer service. 08/2006 07/2008 Company Name － City State Financial Analyst Maintained accurately loaded multi-million dollar marketing budgets forecasts Marketing Funds sub-ledger. Supported brand marketing managers providing analysis weekly reporting marketing spend actual results versus forecast SAP Marketing Funds. Met quarterly brand managers ensure activity based spend in-line forecasted budget. Assisted finance manager period end yearly close functions. Documented tracked forecast changes brands programs Marketing Funds system Access database; quarterly reconciling budget dollars within two systems. Assumed lead role reporting inventory status brand managers assisting resale overstock items; analysis researched variances. Coordinated annual Accrual process. Audited payment requests excess 75k correct general ledger coding adherence GAAP guidelines. 02/2000 08/2006 Company Name － City State Trade Promotion Specialist Accounting Pre-audited processed trade marketing bottler coop reimbursements conform GAAP guidelines. Analyzed adjusted trade budgets actual facilitate year-end close process. Prepared period year-end close journal entries multiple general ledger cost center combinations. Created customized reconciliation forms reports, using Excel techniques including macros, V-lookups, pivot tables. Led executed department training; trained new hires Marketing Funds System, SAP reconciling procedures. Participated development, testing documenting department reconciling tool. Oversaw department records retention/retrieval system; received "What Outstanding Work" (WOW) award initiative independent effort. Received "Shooting Star" award individual contribution team's overall successful accomplishments. Education 2016 Columbia Southern University City State B.S Business Administration/Finance Business Administration/Finance Skills Accounting, accounts payable, accounts receivables, accruals, Accrual, AR, AS400, auditing, Baan, brand marketing, budgets, budget, cash flow, com, controller, CRM, client, customer service, data management analysis, drivers, ERP, finance, Financial, forecasting, forms, functional, Funds, general ledger, inventory, ledger, macros, Mainframe, managing, marketing, Access, Access database, Microsoft Excel, Excel, MS Outlook, PowerPoint, SharePoint, Word, month end close process, pivot tables, processes, coding, promotion, reconciling, reporting, researching, sales, SAP, Siebel, simulation, Six Sigma, teamwork, year-end

FINANCE

ELECTRICAL CAD DESIGNER Summary Highly motivated team player vast skill set strong work ethic. Proficient computer aided design (CAD). Experienced Autocad Microstation. On-site installation experience domestically internationally. Fluent verbal written Spanish. Highlights Excellent communication techniques Multidisciplinary exposure Project management Lean principles knowledge AutoCAD expert Complex problem solver SharePoint Microsoft Excel, Project Visio Engineering operational functions Assembly drawing Accomplishments Mastered proprietary engineering software programs systems. Provided on-site field installation assistance training domestically internationally. Accomplished writing technical training, troubleshooting, reference documentation English Spanish. CAD coordinator Controls Electrical Groups. Lean Six Sigma certification Yellow Belt Green Belt levels. Experience ELECTRICAL CAD DESIGNER 05/2012 03/2017 Company Name City State Electrical CAD Designer, North America Facilities Engineering Group Create assist creating maintaining accurate electrical drawings plan views electrical equipment, one line riser diagrams, panel schematics, panelboard schedules lighting plans. Support Process Control, Forming Electronics Cold End Packaging groups CAD and/or design needs. Write scopes work electrical contractors. Order equipment. Support North American factories providing drawings, technical information spare parts designing minor projects. PROJECT PLANNER 01/2011 05/2012 Company Name City State Project Planner Machine Manufacturing Global Glass Technology group. Track orders machine parts on-time delivery machine shops glass manufacturing facilities based production schedules Create work orders. Go-to contact coordinate rush shipments. Customer Service Representative third party suppliers machine shops Coordinator machine parts repair program. CUSTOMER SERVICE REPRESENTATIVE 09/2008 01/2011 Company Name City State Global Equipment Sales Global Glass Technology. Order entry, price quotes Arrange shipments Expedite rush shipments emergency situations PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 09/2008 Company Name City State Process Control Services Global Glass Technology. Design proprietary control panels various furnace/forehearth heating cooling processes, defined project scope, budget customer requirements domestic international facilities. Configuration systems field equipment. Perform functional check completed panels. Order panel field equipment. W rite scope work specifications field contractors On-site installation training domestically internationally English Spanish. Write technical training troubleshooting documents plant personnel colleagues. Teach training classes new existing systems equipment English Spanish. Education INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program Spanish International Relations STATE UNIVERSITY OF NEW YORK Dual Major Spanish International Relations Bachelor Arts Program Skills MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE.

DESIGNER

ENGINEERING TECHNICIAN Professional Summary Engineering Technician specializing quality control sector. Analytical thinker skilled collecting data executing product testing procedures precision ease. Results-driven focused Engineering Technician successful prioritizing safety, promoting cost-effective solutions exceeding customer expectations. Determined Maintenance Worker skills performing routine operation checks work equipment always exercising safety measures limit injuries. Hardworking employee [2] years carrying oral written instructions effectively efficiently. Uses constructive criticism improve skills job performance. Safety-minded Maintenance Worker tasked troubleshooting, general plumbing minor electrical work. Enthusiastic professional promoting excellent attendance record willing assist team members completing assigned tasks. Organized dependable candidate successful managing multiple priorities maintaining strong work ethic exhibiting positive attitude. Willingness take added responsibilities meet team goals. Friendly student available weekend, evening andholiday shifts. Considered hardworking, punctual driven. To seek maintain full-time position offers professional challenges utilizing interpersonal skills, excellent time management problem-solving skills. Dedicated Customer Service professional knowledge service delivery proven multitasking abilities. Committed maintaining professional relationships increase profitability drive business results. Customer Service Representative bringing top-notch skills oral written communication, active listening analytical problem-solving skills. Enhances customer experiences employing service-oriented behaviors, understanding customer desires providing customized solutions build loyalty. Skills Installation Strong leader/team leader Customer service Cash handling Self starter Excellent communication skills Power hand tools Willing learn Repair Work Planning Groundskeeping Landscaping Handheld Computers Pressure Washing Safety Monitoring Compliance Mechanical Repair Critical Thinking Facilities Painting Repair Heavy Object Lifting Troubleshooting Diagnostics Work History Engineering Technician 01/2018 12/2020 Company Name City State Read interpreted blueprints, technical drawings, schematics computer-generated reports. Followed verbal instructions hand sketches adapt modify tooling. Applied engineering principles develop operate electrical, mechanical data processing systems. Performed work according project schedules high quality standards. Collaborated engineers new product introduction phases develop verify design changes. Tracked hours expenses project, detailing action charge. Improved product quality customizing tools eliminating variability. Warehouse Worker 01/2016 11/2019 Company Name City State Operated pallet jacks material moving equipment receive transport items various warehouse locations. Alternated goods inventory observing first-in first-out approach keep shelves organized properly stocked. Used hand-held devices computers record monitor inventory levels completed audits uncover address inaccuracies. Acknowledged safety issues contacted shift supervisor regarding concerns quick resolution. Loaded, unloaded moved material storage production areas. Consistently lifted materials weighing much [Number] pounds. Simplified shipping receiving processes improved workflow. Operated company vehicles heavy equipment focus safety risk management. Checked packages merchandise damage notified vendors. Processed incoming shipments upon package receipt scanning boxes envelopes using [Software] update system. Placed incoming inventory optimal storage locations promote continued accuracy easy retrieval. Wrapped pallets shrink wrap prior loading. Updated daily logs regular shift activities incident details. Recorded information, shortages discrepancies keep records current accurate. Measured dimensions finished pieces conformance specifications. Cleaned maintained warehouse compliance OSHA safety standards. Evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors. Identified inadequate materials faulty equipment brought supervisors' attention. Managed product staging efficiently transfer items receiving, storage shipping locations. Performed general housekeeping cleaning tasks, including sweeping, pulling weeds power washing. Readied product pallets optimal storage shipment, carefully organizing boxes balancing weight. Inspected work areas cleanliness obstacles removed cartons boxes keep work areas organized hazard-free. Labeled accurately moved customer orders meet shipment timetables minimize errors. Completed [Number] customer orders day warehouse setting. Operated RF scanners track merchandise verify contents containers. Moved products sizes using overhead cranes, forklifts equipment, consistently meeting challenging performance goals. Kept documentation records accurate up-to-date latest data prevent errors processing delivery. Maintained strong vendor connections arranging pricing delivery structures managing specific shipment paperwork concerns. Customer Service Associate 06/2014 07/2016 Company Name City State Developed actualized customer service initiatives decrease wait times. Maintained customer satisfaction forward-thinking strategies focused addressing customer needs resolving concerns. Provided primary customer support internal external customers. Developed community reputation commitment customer satisfaction strong client relationships. Maintained accurate current customer account data manual forms processing digital information updates. Collected customer feedback made process changes exceed customer satisfaction goals. Resolved concerns products services help retention drive sales. Improved operational efficiencies managing customers requests, store inventory, transactions, new purchase orders pricing needs. Improved customer satisfaction ratings addressing issues fostering timely resolution. Informed customers special promotions provided detailed information various products. Recommended products customers, thoroughly explaining details. Responded customer requests products, services company information. Answered customer telephone calls promptly avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers improved sales. Education Schenck Civilian Conservation Center City State GED 08/2017

ENGINEERING

FINANCE MANAGER Summary Identified fraud $75,000, litigations testified expert witness 2004 Puerto Rico Superior Court, client case recovered $50,000. *Saved $42,000 claims two employees audit performed Government Development Bank Puerto Rico *Well-earned reputation hard-working, quick-learning, organized team player. Skills Budget Control Administration Account Reconciliations Financial Statement Reporting Analysis General Ledger Accounting Data Compilation Journal Entries Payroll Taxes Return Analysis (Puerto Rico US) Auditing Ad-Hoc Reporting Experience 07/2015 05/2017 Finance Manager Company Name － City State Managed oversees Finance Department charter airline generated $4.2 million gross revenues. Responsible accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting analysis, ad-hoc reporting, budget, cash management, handle monthly year end accounting process; ensure accuracy integrity accounts. Coordinated analyzed fiscal budgeting systems initiate effective controls policies. Assured state federal compliance revenue, expenditure, position control documents maintaining internal control safeguards. Achieved accurate budgetary reviews forecasts develop projections executive management oversight. Reviews approves reimbursements, manages petty cash fund bank accounts. Prepared financial statements accordance Generally Accepted Accounting Principles (GAAP). Maintained pertinent records fixed assets inventory system. Reconfigured systems resolved accounting errors, ensured accurate efficient accounting processes internal control policies. Coordinated Planning Department preparations processes annual operating budgets documentation aviation industry. Reports directly CEO. 04/2012 06/2015 Staff Accountant Company Name － City State Provided professional tax services ensure accurate financial statements tax compliance. Prepared compiled financial information preparing entries general ledger accounts detailing assets, liabilities, capital. Summarized balance sheets, profit loss statements project company financial position. 05/2000 12/2015 Accountant Company Name － City State Managed overall operations provided accounting tax services small/medium-sized businesses. Provided business management consulting. Handled accounting system setup training, bookkeeping, account reconciliations general ledger processing. payroll processing, financial statements preparation, Provided individual, partnership, corporate tax return preparation services. Built start-up zero clients 47 clients $150,000 annually revenues. Ensured accurate consistent accounting process provide solutions maintaining improving organization's financial conditions. Devised set accounting systems QuickBooks, Peachtree software applications. Prepared reports, forms, manuals accounting bookkeeping ensure proper data maintenance. Computed taxes owned prepared applicable tax returns statements ensuring compliance payment tax requirements. Maintained records government agencies represented clients taxing authorities. Increased effectiveness controls, accuracy financial records, efficiency operations, resulting lowering tax liabilities increased refunds. Streamlined operations standardizing organizing accounting procedures. Ensured conformance procedural standards examining analyzing financial documents. Resolved client issues, reconfigured systems, revised resolved accounting errors. Prepared budgets forecasts, review budgets vs. actual ensure accuracy. Provided advice financial conditions analyzing business operations, costs, revenues, obligations, financial commitments. Recommended solutions various financial problems surveying operations according accounting needs. 08/1993 05/2000 Auditor Manager Company Name － City State In Charge accounting accounts diverse industries retail, property management, real estate, specializing construction industry 09/1991 02/1993 Staff Accountant Company Name － City State Performed general accounting functions, including preparation review financial analysis reports. Education Training Dec 1992 Bachelor degree Business Administration, Accounting Pontifical Catholic University Puerto Rico － City State Business Administration, Accounting Activities Honors National Association Tax Professionals (NATP) Languages Bilingual Spanish English Skills Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns

FINANCE

EXECUTIVE CHEF Professional Summary Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Skills Strong attention safe food handling procedures Chef The Cork Tree awarded best restaurant West Ways Magazine Employed Bing Crosby's featured Desert Sum Magazine "Chefs Surprise" column August 2008 Beautiful presentation food Food presentation talent Hospitality service industry background Food presentation talent Work History Executive Chef 05/2012 Current Company Name – City State www.thecorktree.com. Modern California Mediterranean Cuisine. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Developed menus, pricing special food offerings increase revenue customer satisfaction. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Regularly interacted guests obtain feedback product quality service levels. Reduced food costs using seasonal ingredients, setting standards portion size minimizing waste. Head Chef 01/2011 05/2012 Company Name – City State Was head chef fine dining steakhouse, helped designed kitchen, created menus, hired kitchen staff, set accounts kitchen. Did meat fish portioning, made sauces, worked grill line service. Planned dinner bar menus, well special menus in-house special events catering. Sous Chef 01/2010 01/2011 Company Name – City State website: www.smoketreeranch.com (American Cuisine). Daily menu charge entrees appetizer, banquet's 500 ppl. Prep serve lunch dinner items. butchering, soups, stocks sauces. 150 300 covers per day. Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Executive Chef 01/2006 01/2010 Company Name – City State High volume fine dining restaurant, team leader, training kitchen wait staff new menu items daily specials. In charge Menu development, budgeting, invoice tracking, ordering, food labor cost, scheduling, banquets. 6.5 Million yearly sales. Verified proper portion sizes consistently attained high food quality standards. Achieved exceeded performance, budget team goals. Chef/Owner 01/2005 01/2006 Company Name – City State European Mediterranean Cuisine). Owner 45-seat restaurant, responsibilities included: Front House Management, beverage ordering, banking, menu development, set accounts, set license's needed run business, Budgeting, Accounting, hiring training staff. Executive Chef 01/2002 01/2005 Company Name – City State Kaiser Grill Chop House Steak House. Worked 2 locations Kaiser Grill Palm Springs The Chop House Palm Desert. Was charge 2 busy restaurants. Butchering protein items. Inventory, ordering, food labor cost, scheduling Daily Specials 4 million yearly sales. Executive Chef 01/1997 01/2002 Company Name – City State American Asian Cuisine. Maintaining food coast 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials Banquets. 4.5 million store revenue. Assisted opening three restaurants training chef, Chef 2 busy stores. 4 million food sales. Promptly reported maintenance repair issues Corporate Executive Chef. Sous Chef 01/1993 01/1997 Company Name – City State Italian Cuisine) www.ifornaio.com. Managed large open Kitchen's fine dining Italian cuisine. Scheduling, food cost, inventory labor cost. Was part opening team Las Vegas restaurant New York New York Hotel Casino, Successfully open two properties Il Fornaio 1993 Pasadena, CA 1996 Las Vegas, NV 14 million sales. Education Associate Arts Culinary Arts, Chef Training Restaurant Management 1 1983 Los Angeles Trade Technical College City State Chef Discovers Contemporary Flavors Culinary Institute America Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate Merit Chefs de Cuisine Assn. California Best European Restaurant 2005/2006 Award

CHEF

SENIOR ACCOUNTANT Summary 11 years experience accounting profession. Bachelors Degree Accounting studying CPA license. Managed tax preparation filing 25 diverse companies sole proprietors, corporations, s-corps, partnership, non-profit organization many different industries 10 different states. Results-oriented Accountant skilled regulatory reporting, tax accounting operations e xtensive knowledge accounting software processes. Highlights Payroll, Tax 940, 941 withholdingAccounting Accounts Payable Receivable Multi-State Sales Tax Filing Analytical reasoning Account reconciliation expert General ledger accounting Financial statement analysis Strength regulatory reporting Adobe, Sage, PeachTree, Quick Books, MS Office, Medlin, Tax Slayer, Pro Series, Lotus I, II, III proficient Accomplishments Accounting Reviews Conducted detailed technical analytical review federal/state corporate, partnership S corporation tax returns Fortune 500 company consisting 17 branches 10 different states General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. • Streamlined accounting billing activities, improving efficiency, productivity profitability accounting tax firm. Auditing • Extensive experience Financial Statements audits, reviews compilations audits Governmental organizations. • Saved $20,000 result Worker's Compensation Insurance, Sales Use Tax Audit. Experience Senior Accountant 01/2011 Current Company Name － City State Successfully negotiated settlement NC State Revenue Dept keep restaurant owner losing business. Reconciled 6 years tax returns Performance Motorcycle shop three months bring client current tax filings. managed 10 business accounts 30 individual clients payroll tax needs Accountants Payable/Receivable Purchasing Administrator 01/2012 Current Company Name － City State Audit credit card bills transactions, process check requests, cash receipts. Prepared, calculated filed monthly multi-state sales use tax returns. Match check invoices; obtain signatures required check disbursements bank transfers. Reconcile vendor statements, research correct discrepancies resolving customer vendor inquiries. Maintain consignment accounts, assist purchasing inventory management Obtain credit references, set-up new customer accounts Accountant 01/2011 01/2012 Company Name － City State Prepare payroll, sales use tax, employment taxes, employer taxes, W-2, annual reports. Manage two separate entities (corporation proprietorship) Transformed company positive financial standing Implemented modern tax accounting software QuickBooks, Peachtree, Payroll Mate increasing office productivity. Accounts Receivable Collection Manager 01/2010 01/2011 Company Name － City State Successfully collected deposit $1,200,000.00 outstanding debt General Contractors current past projects Amended incorrect corporate, multi-state sales use tax returns 3 different entities. Restructured managed accounts receivable billing process Government multi-state projected invoicing Resolved discrepancies financial, budgetary transactions, records, reports problems associated complex nonstandard transactions. Filed bond claims Surety Company defaulted contracts Accountant 01/2002 01/2011 Company Name － City State Prepared/Filed Individual Corporate Income Taxes (1040, 1040A, 1040EZ, Schedule A,C,M, EIC,SE, L,1065, 1120, 1120S, Schedule A,B,K,L,M-1, M-2, K-1) Business Tax (Federal 941, 940, State withholding, Sales Use Tax, W-2, I-9). Liaison Internal Revenue Service, Department Labor, Workers Compensation Insurance Commission, Employment Security Commission, Department State Revenue filing tax returns. Managed implemented installation accounting tax software programs (Quick Books, Peach Tree, Medlin, Tax Slayer). Education Bachelor Science Accounting 2010 Colorado Technical University － City State USA Professional Certificate Basics Accounting February 2010 Financial Statement Analysis May 2010 Associate Arts Applied Science Accounting 2007 Rowan Cabarrus Community College － City State USA Skills Attention Detail goal oriented Accounts payable, receivable, manager Versatile accounting software experience Lotus I, Quick Books, Sage, PeachTree, Adobe, MS Office, Payroll, Purchasing 12 years experience performing Journal Entry Preparation/Posting, Financial Statement Analysis, Bank Reconciliations Full Cycle Month Year-end Close, Problem Solving Profit Loss, Regulatory Filings, Tax Analysis Compliance

ACCOUNTANT

SUBSTITUTE TEACHER Summary HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional progressive career healthcare administration looking outstanding opportunities. Experience working various industries capable applying distinct skills strategies achieve professional goals. Motivated organized. Attention Detail Administrative Support Understanding healthcare policy Patient Scheduling Billing Knowledgeable HIPPA Laws Records Keeping Highlights Highly proficient Microsoft Programs (Word, Excel, PowerPoint, Outlook), great attention detail Effective verbal, listening written communication skills, problem solving skills Motivated, passionate organized, able manage complete multiple tasks duties Well practiced administrative support experience working customer service 4 year Team oriented developed career athlete collegiate athlete Experience Substitute teacher 10/2015 Current Company Name － City State After moving Fort Lauderdale, FL I decided continue experience education Broward County. Substitute Teacher 08/2014 09/2015 Company Name － City State School district responsible administration 51 public schools Escambia County, Florida. Grades K 12 Full-time substitute teacher children ages 5 18. Responsible promoting encouraging classroom environment. Recognized bringing dedication passion role, helped enhance learning experience students. Practiced superior communication skills received consistent, positive feedback. Key Achievements: Repeatedly asked return Blue Angels Elementary Pensacola, Principle appreciated I reliable, dependable trustworthy. Veterinary Technician Receptionist 03/2014 08/2014 Company Name － City State Extensive Veterinary Hospital 10 Veterinarians providing treatment care animals within Escambia, Santa Rosa Baldwin counties. Gathered excellent insight exceptional customer service practices. Assisted doctors diagnosis, communicated clearly pet owners order determine best approach animal's health care needs. Helped reception/front desk responsibilities including: scheduling appointments, billing, checkin answering phone calls. Key Achievements: Working well-structured environment dealing crucial situations helped prepare handle stressful high-pressure work environments calmness confidence. Better developed skills, organization, attention detail multi-tasking. Sales Associate 01/2012 01/2013 Company Name － City State Clothing retail chain store United States 560 stores across country. Managed merchandise inventory. Bridged gap designer consumer first- rate knowledge timely fashions. Built conscientious successful merchandising techniques. Key Achievements: Received awards outstanding customer service benevolent attitude towards fellow associates. Lead store sales well customer feedback. Education Bachelor Applied Science Healthcare Administration Present Pensacola State College － City State Healthcare Administration After receiving Associates Arts I wanted pursue career health administration emphasis operation hospitals. I reached pivotal point inmy education, I fully take classes online. This allow time gain professional experience healthcare industry. A position healthcare facility help achieve goal positive influence healthcare community. Associates Arts General Education 2014 Gulf Coast State College － City State General Education Personal Information Buddy' assisting special needs kids playing athletic sports. Professional references available upon request. Skills administrative support, scheduling appointments, approach, Arts I, attention detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills Additional Information AFFILIATIONS · Volunteer Miracle League, Pensacola, FL 'Buddy' assisting special needs kids playing athletic sports. Professional references available upon request.

TEACHER

BUSINESS DEVELOPMENT CONSULTANT MAR Summary I highly motivated individual seven years financial industry experience, specifically areas risk management compliance. My skills strengths include, limited to, excellent organizational, project management, communication abilities, expertise compliance risk management retail commercial banking. Highlights Microsoft Office Applications *WORD, EXCEL, POWERPOINT, OUTLOOK *Ability create reports interpret data using Oracle Discover Experience 01/2010 Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City State Develop commercial account procedures guidelines. Create business member informational brochures, disclosures, applications, marketing materials. Develop action plans accomplish assigned goals business accounts; manage activity within assigned budget. Track report business account activity. Accumulate report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet current prospective business members, well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) develop enhance relationships. Provide monthly training PSCU staff regarding aspects business member services. 10/2007 10/2009 BUSINESS SALES MANAGER Company Name － City State Directed Branch Business Banker program 133 branches Michigan Market, including training development Assistant Branch Managers communication progress necessary action steps senior management. Partnered Retail Regional Managers Branch Managers identify performance gaps develop strategies order close gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed Business Sales Campaigns coordinating Market wide "kick-off" calls, crafting call scripts, ensuring proper tracking reporting. Managed aspects off-site Business Banking Events includes; event organization, event agenda, workshop development, facilitation, event host-person Facilitated communication business products, offers, processes. 06/2004 10/2007 OPERATIONS MANAGER Company Name － City State Prepared region 16 branches audit performing Quarterly Risk Assessment ensure internal controls adequate. Analyzed several reports daily Branch Cash Limits, ATM Balancing, Regulation DD Z (policy followed) make recommendations improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings train Branch Managers various operational topics, help write audit responses, act operational expert. Developed branch operational policies exceptions supervision State Retail Operations Director. Executed monthly Teller Manager conference calls person Operational Integrity training Teller Managers Branch Managers Southeast Michigan Toledo train new existing operational developments. Education August 2000 Bachelor Arts Organizational Studies University Michigan － City State Organizational Studies Spring 2012 MBA Finance Wayne State University － City State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies planning, volunteering, directly working numerous outreach programs events. The list includes, limited to: Middle High School Career Day participant Charter One's Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects include supporting various soup kitchens, homeless shelters seasonal events basically 'people helping people' oriented. (Thanksgiving Dinners, food bank clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies planning, volunteering, directly working numerous outreach programs events. The list includes, limited to: Middle High School Career Day participant Charter One's Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects include supporting various soup kitchens, homeless shelters seasonal events basically 'people helping people' oriented. (Thanksgiving Dinners, food bank clothing drives, etc...).

BUSINESS-DEVELOPMENT

INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative solution focused web development manager/analyst extensive experience Program Project Management. Detail-oriented skilled identifying technology needs, creating plan solving them, leading multiple teams implement solutions. Self motivated, strong leader, team player works hard developing staff. Experienced working industry academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst 07/2006 Current Company Name – City State Analyze technology needs Graduate College, develop short term long term goals meet implement solutions needs working internal, external mixed teams tech non-tech teams. Oversee management multiple websites running various software. Supervise manage composition Graduate College information technology team focusing balancing technology skills based short long term goals. Develop staff skills training needed. Collect report data various groups across campus well national agencies National Science Foundation, National Institutes Health, Council Graduate Schools. Led Graduate College IT team eight years Implemented Software Development Lifecycle Methodology Appointed Iowa State University's Paperless Task force represent Graduate College Elected Professional Scientific Council represent P&S employees Led strategic initiates Graduate College past three years Communication leader faculty, staff, central IT Proficient use implementation industry IT standards Regularly translate detailed program requirements technical specifications. Manager 06/2003 06/2006 Company Name – City State Assisted running Des Moines Store (Largest district). Managed 25 employees. Trained employees complete position duties. Handled cash daily reconciled accounts. Web Communications Manager 01/1999 01/2003 Company Name – City State Developed managed websites web software related projects staying within $2 million budget Web Communications department. Directed various development teams project managers programmers focusing internal external users. Created project plans worked marketing executive leadership gain approval projects. Regularly worked phone email complete projects. Led project teams roll first company wide intranet, delivering 1 month faster original timeline. Developed new corporate website scratch, led teams roll new website. Developed, trained, implemented Corporate Web Design Standards across company. Education Family Financial Planning (Graduate Certificate) Iowa State University City State Will Certified Financial Planner completion. 1 1998 GPA: GPA: 4 0 GPA: 4 0 B.S Marketing Iowa State University City State Marketing Microsoft Front Page Certified New Horizons Des Moines, IA A CCOMPLISHMENTS 1 1999 l Rolled first company wide intranet Fortune 500 Company. l Learned two computer languages better understand limits developers do. l In 2010, elected Professional Scientific representative. l Implemented entire electronic thesis/dissertation solution Iowa State University. l Published paper International Academy Technology Education, Development (IATED) conference: Empowering Departments Across University Using Web Technologies ­ 2

INFORMATION-TECHNOLOGY

ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual experience motivating students achieve academic athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting Implementation, Athletic Program Development Management Experience Athletic Director, Coach, PE Teacher 08/2015 Current Company Name City State Successfully manage athletic teams plan sporting events lead sports programs foster teamwork develop students' self-esteem Develop implement physical education health lesson plans curriculum kindergarten- seventh grades Administer tests evaluations analyze student performance Develop strong relationships students' parents encourage collaboration faculty families achieve student success Motivate self, staff, team members reach short long term performance goals ESL Teacher 01/2018 Current Company Name City State Teach children China ages 4-12 speak, read, write English using interactive powerpoint online platform Provide feedback parents collaborate educators ensure best output student Assess monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 07/2015 Company Name City State Planned instructed physical activity classes Pre-K Mother's Day Out programs content specific developmentally appropriate support diverse group learners Assisted Pre-K Mother's Day Out classrooms needed Created, implemented, managed wellness events members served liaison club outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 01/2012 Company Name City State Planned implemented games activities children taught importance physical activity healthy nutrition habits helping develop gross motor skills strengthening balance coordination Taught exercise classes using calisthenics, aerobics, weight training, stretching groups co-educational adults various ages physical abilities Maintained safe motivating workout environment exercise classes demonstrating teaching good body mechanics proper form Trainer, Bartender, Server 11/2010 01/2012 Company Name City State Education Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed Introduction Responsive Classroom workshop Lifeguard, First Aid, CPR Certified 2016 American Red Cross

FITNESS

PROJECT COORDINATOR ASSOCIATE Professional Summary CES Talent Management Associate successful designing company-wide onboarding, orientation mentoring programs. Team-oriented Training Development Coordinator efficiently develops training processes procedures human resources teams. Skills New hire on-boarding Training solutions development Time management Highly organized Work History Project Coordinator Associate 06/2014 Current Company Name – City State WAG Ambassador Team Installation Quality Audit Reports: Coordinate tracking Installation Quality Audit reports Result IQA audits complete less five days. 9Box Revie Coordinating process streamline common processes 9 box review Global Off-Highway Customer Engineering Application Engineers Result The new process scheduled place Q1 2015 Conferences Trainings: Coordinate planning logistics conferences trainings Result 99% participants Tier 4 Final Training rated training beneficial UCC Ambassador: Support team's learning usage new technology available Cummins Connect Outlook 365 Result Have multiple trainings scheduled help team learn Outlook last Week October first week November Support Team: Support new hires ensuring receive training, learning CCW environment basic tasks; support team PO's, Ariba, travel, scheduling needs, maintaining databases, tracking progress projects communicating team project updates. Trained staff demonstrations, meetings, conferences workshops. Talent Management HR Associate 10/2011 05/2014 Company Name – City State Facilitated modules CES site OnBoarding; Prepared Training Modules; Created Right Environment coordinating logistics ensure participants great learning environment; Process Improvement participating team update Aftertreatment 101 module order increase employee interaction update use current technology, consistently led Talent Management team explore ways improve keep site OnBoarding current relevant Result 80% US exempt office employees attended CES Site OnBoarding within first 90 days employment CES CES Intern Events Evaluated effectiveness training programs recommended improvements upper management. Conducted orientation sessions organized on-the-job training new hires. Coordinated ongoing technical training personal development classes staff members. Developed surveys identify training needs based projected production processes changes. Organized edited training manuals, multimedia visual aids educational materials. Delivered wide variety courses including topics communication, team building, [Topic] [Topic] Selected assigned instructors conduct specific training programs. Trained staff demonstrations, meetings, conferences workshops. Applied adult learning performance expertise assess behavioral ability issues impacting work performance. Planned corporate annual summer holiday events, included team building-based training initiatives. Communicated learning performance objectives, schedules training assessments upper management. Assistant Property Manager 01/2009 Company Name – City State Assisted management 152 unit apartment community Key Responsibilities Results Substitute Teacher 01/2003 01/2009 Company Name – City State Basic classroom instruction management Used Project Based Learning (PBL) techniques helped students see connection classroom learning real world application. Arts Education Program Manager 01/1999 01/2003 Company Name – City State Developed, planned implemented summer school programs 200 youth ages 5-18 Key Responsibilities Classroom Teacher 01/1994 01/1999 Company Name – City State Instruction Education Bachelor Science Education 1 1994 Indiana University Purdue University City State Indiana State Teachers license Skills streamline, Arts, Basic, Budget Planning, budgets, Budget, Conferences, Content, conversion, Data Analysis, databases, Document Management, Edge, File Management, government, Hiring, HR, instruction, Team Building, Leadership, ledger, logistics, Math, Excel, office, 97, Outlook, PowerPoint, 98, networking, Performance Management, Process Improvement, Processes, programming, progress, Project Management, Quality, reading, Recruiting, Sales, scheduling, Staffing, teaching, phone, UCC, unique, Workshops, year-end

ARTS

GRAPHIC DESIGNER Summary Highly creative multi-talented Graphic Designer 14 years multi-media graphic design. Highlights Corporate design Advanced typography knowledge Strong design sense Conceptual thinker Time management Creative artistic Self-motivated professional Social Media Marketing Experience 01/2014 09/2015 Graphic Designer Company Name City State Create visual print materials broad range customers includes business cards, logos, banners mailers, etc. Work closely clients initial design end product. Work multiple vendors print industry. Have base knowledge Print Press operations. 01/2011 09/2015 Owner Graphic Artist Company Name City State Manage maintain website numerous social media sites. Create 2D 3D art works concept completion. Develop design concepts using graphic design complete 3D projects. Organize maintain inventory shipping. Coordinate facilitate meetings United States International clients. 01/2006 01/2011 Senior Graphic Designer Company Name City State Created print materials, advertising, large event signage. Developed design concepts team designers ensured quality consistency designs. Worked closely upper management various branding design projects. Worked closely Federated's print shop local printing agencies. Education 2001 AA Visual Communications Brown College City State Skills Expert knowledge following software programs: Adobe Creative Suite HTML/CSS Adobe Acrobat Adobe Illustrator Adobe Photoshop Adobe InDesign Corel Applications Publisher Word Excel PowerPoint Flash

DESIGNER

INTERIOR DESIGNER Summary Successful Design Consultant 26 years experience. Who manages large-scale interior exterior projects low high-end residential homes. Capable Interior Designer equipped can-do attitude leverages valuable design insight gained past creations. Enthusiastic confident demeanor enables customers feel ease design process. Exhibits sophisticated taste unique design style. Highlights Concept development Space planning Color material application Strong leader Product specifications Interior architectural detailing Proficient furniture systems Accomplishments Successful Interior Design Consultant 27 years. Managed supervised large-scale remodeling of. interior exterior projects. Including average high-end residential homes historical homes Experience 07/2007 Current Interior Designer Company Name City State Worked Dr Vettese 18 years. I done 9 homes US Mexico. Produced content material boards specification binders presentation construction.Successfully assisted clients choosing furnishings consistent preferences budget.Developed interior design concepts prepared interior systems finishes.Reviewed project costs, budgets adherence schedules.Visited home sites necessary assess fulfill customer needs.Ensured project vision design intent reflected. 08/2012 Company Name City State Maintained accurate specifications project.Ensured project vision design intent reflected.Visited home sites necessary assess fulfill customer needs. 01/2012 07/2013 International Representative Company Name City State Introduced sustainable homes third world countries. Trained off-the- grid home construction. Created professional presentations creatively communicate design intent direction. Education 1987 Associate Arts Arts Roosevelt University City State USA Arts 1985 High School Diploma General Education Calvin Coolidge High School City State USA Skills Budgets, color, content, clients, direction. Graphic, interior design, presentations, space planning, specification, vision.

DESIGNER

ASSISTANT OPERATIONS MANAGER Summary Experienced professional successful career banking. Organized, highly motivated, detail-directed problem solver. Possess excellent interpersonal, analytical, organizational skills. Excels within highly competitive fast paced environments leadership skills keys success. An effective manager skills necessary direct, train, motivate staff fullest potential. Self-starter tasks oriented ability manage multiple-tasks Excellent written verbal communication skills proficient excel, word, outlook, access. Experience 04/2013 Current Company Name － City State Treasury Management Liaison Act liaison customer Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using Treasury Management Implementation Automation system (TMIA) Technical Assistance Requests. Monitor track implementation avoid stalled inactive implementations. Assist Treasury Management Consultant gathering additional details setup maintenance Treasury Management products, including limited internal external customer contact. Prepare review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, collect customer legal agreements clients' signatures. Validate Treasury Management agreements accuracy include signature verification, submit Treasury Management Agreement Housing (TMAH) processing Coordinate submit exception pricing requests Business Banking. Ability work high level independence, general supervision. Ability independently research resolve issues regarding implementation, escalate issues appropriate. Keep abreast product lines, internal policies procedures, external regulations may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 06/2011 Assistant Operations Manager Oversee daily operations department 15 staff members. Team leader testing new software startup new department regards client implementation resulted seamless transition software upgrade. Escalated resolved customers issues complaints operational matters Assisted manager recruiting diligent professionals dedicated high values service performance. Designed coordinated developing proper training programs employees organization enhancing efficiency. Handled queries client feedback professional manner. Supported manager performing management functions staffing, training expanding business plans. Oversee reconcilements done timely accurately basis. Work Implementation Managers Relationship Managers account setups. Assist testing new products. Liaison clients, IT, client service, customer service. 06/2001 06/2002 Item Fraud Coordinator Company Name － City State Supervise 10 staff members. Conduct transaction activity reviews client relationships determine financial risk organization. Review research items referred. Contact clients determine validity check/item presented deemed suspect. Identify unusual transaction behavior patterns clients' accounts. Access utilize system available, SignPlus, NCIS Check Vision, CUSTOM, FileNet, locate Information needed order complete thorough analysis suspect items. Inform client Financial Center fraudulent activity incorrect. Advise direct Financial Center associates action taken client's account fraud detected. Proven record saving client substantial amount money identifying alerting upper management Fraud Department fraudulent activities account. Prepare submit daily MIS 10 staff. 05/2000 06/2001 Bank Teller Company Name － City State Accept cash checks deposit check accuracy deposit slip. Process cash withdrawals. Perform specialized tasks preparing cashier's checks, personal money orders, issuing traveler's checks exchanging foreign currency. Perform services customers ordering bank cards checks. Receive verify loan payments, mortgage payments credit card payments. Record transactions promptly, accurately compliance bank procedures. Balance currency, cash checks cash drawer end shift. Answer inquiries regarding checking savings accounts bank related products. Attempt resolve issues problems customer's accounts. Initiate open new accounts. Explain, advise promote bank products services customers. Cross-sell banking services products customers. Education 5/2000 Bachelor Science Montclair State University － City State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision

BANKING

CAREER SENIOR EXECUTIVE SERVICE MEMBER DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP Executive Profile Accomplished, highly respected executive extensive public private sector health care financial management experience. Proven ability lead mentor large diverse teams; build maintain relationships transcend corporate, cultural, geographic boundaries; improve systems processes increase productivity, profitability, customer satisfaction. Excels driving positive change managing ambiguous transitional environments. P&L Policy Development Change Management Strategic Planning Process Reengineering Profit Building Negotiations Restructuring Startup Transitional Environments People Project Management Skill Highlights Leadership/communication skills Project management Business operations organization Client account management Human resources Budgeting expertise Negotiations expert Employee relations Customer-oriented Core Accomplishments Project Management: Project Management: Operations Management: Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Managed [operation] Handled functions related [program] Initiated [project] resulted [positive outcome] Human Resources: Spearheaded new [program] program increased retention. Initiated [project] resulted [positive outcome] Human Resources: Spearheaded new [program] program increased retention. Professional Experience Company Name City State CAREER SENIOR EXECUTIVE SERVICE MEMBER DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP 01/2004 01/2012 Federal agency responsible Medicare, Medicaid, State Children's Health Insurance Program (SCHIP), health insurance portability standards Oversee financial information technology operations Medicaid State Children's Health Insurance Program (SCHIP). Develop administer budgets supporting documentation; coordinate financial, survey, certification issues Office Financial Management, Center Medicaid State Operations (CMSO) Groups, state federal agencies. Create policies procedures; monitor reconcile state expenditure monthly accounting reports; issue quarterly Medicaid SCHIP grant awards. Lead system enhancements, application development, quality improvement activities; review certify State Medicaid Management Information Systems (MMIS). Collect data Medicaid Drug Rebate Program; survey certify health care providers suppliers. Ensure Medicaid PART GPRA compliance annual performance budget; represent Medicaid development National Electronic Data Interchange Standards. Provide technical guidance Medicaid Statistical Information Federal Upper Limits systems; coordinate Medicaid fraud abuse investigations. Administer annual operating budgets $100 million up; participate administering $300 billion federal/state Medicaid program. Supervise 125 employees. Enabled seniors receive prescription drug benefits first time implementing services mandated 2003 Medicare Prescription Drug Improvement Modernization Act (MMA). Led multiple initiatives improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis $8 billion annual state Part D payments), states return funds federal government citizens dual eligibility Medicaid Medicare. The addition 100 auditors 10 regional offices educate states employees Medicaid policies monitor related spending. Automation Medicaid drug rebate program part 2005 Deficit Reduction Act (DRA), facilitating rebate calculations states 400 drug manufacturers. Enhanced operations positioned agency additional efficiency with: Adoption 2009 American Reinvestment Act (ARRA), paves way use electronic health records throughout nation's health care system. Development IT strategy designed standardize technical environment educate Medicaid Directors state CIOs/CTOs enterprise architecture. The federal government contributes $3.5 billion annually state system development.). Company Name City State VICE PRESIDENT MANAGING DIRECTOR 01/1996 01/2002 Global credit insurer Allianz subsidiary 6,000+ employees 50 countries Developed, documented, implemented credit policies, procedures, practices. Created risk rating system trained managers Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore Shanghai use effectively. Managed P&L satellite offices U.S., Canada, Mexico, well information budgets Europe, Hong Kong, Singapore, Shanghai. Supervised 67-person professional administrative staff provided calm stable leadership three ownership changes. Turned $40 million corporate loss $5 million pretax profit one year restructuring repositioning international company dynamic profitable expansion U.S. Reducedrisk $674 million developing $2 billion export portfolio. Eliminated $500,000 annual expense renegotiating contracts. Salvaged underperforming operation by: Redirecting corporate focus reinsurance adequate capitalization. Separating sales risk management eliminate inherent conflicts interest. Company Name City State Vice President Divisional Credit Officer Company Name State Owner Education MBA Fairleigh Dickinson University City State BS Finance Insurance University Of Rhode Island City State Finance Insurance Skills accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales

BANKING

ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant Objectives; Dynamic, creative proactive Accountant seeking long-term opportunity within business community, professional, experience, education, abilities would advantageous growth employer self. Profile Summary *ACCA Finalist *Qualified Diploma Accountancy 10 years Financial Accounting, Public Finance Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense customer care. Good judgment decision-making skills ACHIVEMENTS. Best Cashier Barclays Bank Zambia Limited 2002. Best Back Office Clerk Barclays Bank Zambia Limited 2003 REFEREES 1. Anna Mwinga Corporate Affairs Human Resources Manager National Milling Company P.O Box 31980 Lusaka Tel: 211 221149 Cell: 0977 757437 2. Moses Simpokolwe Human Resources Administrative Officer National Science Technology Council. Experience 09/2005 Current Assistant Accountant Company Name Government Republic Zambia. Reporting Accountant. Functions include:. Closing monthly accounts preparing financial statements submission council (Board Directors). Scrutinizing source documents completeness, accuracy validity. Extracting details expenditure, assets liability accounting system order analyze verify accuracy validity. Preparing worksheets assisting preparations financial statements. Monitoring expenditure ensure remain within authorized levels. Examining validity requests increase imprest levels. Preparing disbursement vouchers replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, ensure correctness disbursements adherence relevant staff rules, financial regulations, administrative instructions practices. Process payments vendors goods services, including calculating, imputing checking payments correctness communicating discrepancies supervisors. Computing staff entitlements processing payments staff members regarding entitlements, including salaries, claims, allowances monthly subsistence allowances. Reconciling bank statements local foreign currencies comparing transactions recorded bank statements accounting reports council clarifying interpreting variances may arise. Serving approving officer disbursements authorized level. Providing guidance training colleagues required. Verifying staff loans advances. Preparing memorandum various offices sectors. Determine verify salary data generate reports. Certify, validate update payroll. Calculating end contract gratuity end service benefits payment benefits. Responding queries staff members internal auditors. Monitoring reviewing methods utilized remit payments. Supervising investigations non- receipt payments. Assisting cashier daily operation cashier's unit responsible transfer payments Ministry Science Vocational Training. Reviewing incoming payments instructions regards banking details sources funds. Prepare payments final disbursement cashier. Dispatching payment instructions cheques banks. Creating receipts deposits incoming funds. Assisting staff members queries payments deposit related issues. Assisting cashier cash management. Conduct regular cash counts petty cash funds held Council. Monitor analyze transactions entry accounting system. Investigating complaints non-receipts. Monitoring cheque stock ordering new required. Filling archiving documentation required. Keeping date documents/reports/guidelines bearing matters related programmes. Ensuring compliance Internal External auditors' recommendations also Government policies procedures. Preparing correspondence respond enquires respect budget matters. Work frequent interaction unit supervisors, administrative officer staff, including personnel Government Ministries. Maintaining fixed asset register council using Sage Pastel Evolution. Provide regular ad hoc budget financial information sector order facilitate informed decision-making. Participate, user feedback, development budget financial policies procedures. Ensure financial resources fully properly accounted internal control policy strictly enforced. Monitor advice staff financial status projects programmes. Reconciling creditors accounts. Processing NAPSA, PAYE VAT (Ensure compliance statutory matters). Liaising Banks Office Bank Accounts. Performing duties assigned Finance Administration Manger. 01/2004 05/2005 Bank Clerk Company Name Reporting Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs dealt appropriately. Monthly branch closed accounts. Investigating erroneous charges taking appropriate accounting actions. Customer queries. Preparation monthly deposits mobilized. Reconciling reviewing suspense account ensuring proper clearance procedures followed. Carrying routine tasks office, e.g. filling vouchers. 09/2001 12/2003 Cashier Company Name Reporting Branch Head Cashier: Functions Include:. Providing customer services culturally diverse setting. Receiving personal company deposits local foreign currencies. Making payments (withdraws) personal company accounts local foreign currencies. Journaling batching transactions. Posting financial transactions computer system. Sorting soiled notes. Balancing reconciliation Bank Control Accounts. Making payments suppliers goods services. Raising issuing managers cheques customers. Education Training 2008 Zambia Accountacy Business Tuition Centre ACCA II Part Qualified. 2001 Diploma Accountancy National Institutes Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities Honors Member Association Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written

ACCOUNTANT

ACCOUNTANT Highlights Microsoft Office Intermediate Microsoft Office components( Excel, Word, PowerPoint, Outlook Access); Very familiar Macros, V-look ups, SQL, calculating formulas manipulating reports well smart view) Running query reports creating reports. SAP PeopleSoft: Navigate within Resource one retrieve financial reports run queries Experience 08/2014 Current Accountant Company Name － City State An accountant within Experimental Therapeutics Research department, prepares grant, restricted non-restricted financial reports PI's within department. Create financial models analysis restricted non-restricted accounts within department. Prepares monthly financial reports PI's. Reconcile ncRNA Core monthly basis. Assists completion effort reporting well completes Job Data Update Form JDUF) via EPAF system expense transfers needed clear deficit. Assist preparation operating budget. Assist financial model specific grants within department. Monitors reviews departmental transactions ensure compliance established financial controls accordance divisional institutional policies ensure applicable revenue expenses captured. Communicates Grants Contracts ensure requests completed timely manner. Reviews Open PO monthly basis close PO's necessary. Analyzes evaluates operations financial systems, prepares recommendations documents update fiscal services related policies procedures respect operating systems. Assist invoicing via ILABS. Construct macro-enabled reconciliation template significantly reduces keying errors maximize reconciliation efficiency. Implemented macro-enabled reconciliation template, increased effectiveness twenty percent significantly reduced keying errors. Prepares training materials within department increase productivity standardized processes. Completes special projects assigned department Administrator. 12/2012 08/2014 Staff Accountant Company Name － City State Full cycle accountant several operating companies within Sysco Foods Company; completed issued weekly, monthly, quarterly financial statements operating companies review submit corporate office. Uplaod run reports business objects CFO ofoperating company review. Verified journal ledger entries cash check payments, purchases, expenses trial balances examining authenticating inventory items. Prepared monthly P&L several operating companies within Sysco Corporation research variances, reviewed transactions GL accuracy, researched transactions deviate purpose account. Reconciled aging AR transactions performed financial analysis, identified explained deviations planned historical data. Assisted evaluating control systems accounting process ensure operating companies comply GAAP well provided necessary information internal external auditors needed basis. Reviewed account reconciliation accountants timely manner. 01/2010 02/2012 Accountant /Auditor Company Name － City State Served accountant auditor within department financial services. The role consisted utilizing software applications compile, retrieve, summarize accounting information analysis reporting purposes. Examined accounting source documents accuracy, completeness, compliance departmental state rules, regulations, agreements. Provided financial trainings 240 faculty staff employees enforce rules regulations procurement card set set State Texas procurement regulation. Maintained controlling records required ensure accuracy data entered accounting system. Identified reported situations compliance PVAMU internal controls, policies, procedures, recommending improvements accounting process optimize internal control. Performed duties compliance GAAP, company department policies procedures, internal controls Sarbanes-Oxley requirements. Reviewed expense report irregularities recommended corrective measures improve internal controls. Prepared adjusting closing entries, statements, analyze financial operations. Education May 2011 Masters Science Accounting Prairie View A&M University － City State Accounting Dec 2009 BBA Accounting Prairie View A&M University － City State Accounting Professional Affiliations CPA Candidate Participated various community activities, including Phi Beta Lambda National Association Black Accountants Texas Society CPA's Beta Gamma Sigma Greater Women's Chamber Society Completed Research Operations Curriculum 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view

ACCOUNTANT

VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional diverse banking financial services background includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending New Construction, Private Banking Credit Management-Leasing. 25+ years Experience. Core Qualifications Leads Teams Naturally Strong Communicator-Written Oral Technical Orientation Strong Accounting Credit Underwriting Skills Builds teams Humility Solid Collaborator drive execution strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City State Business Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A Finance Accounting/Economics Michigan State University Eli Broad College Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative State Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours Healthcare Administration/Practice Management Coursework preparation Certified Medical Practice Executive certificate. ​ Professional Experience 12/2008 Current Vice President-Business Banking Sales Manager Healthcare Specialty Banker Company Name － City State Current Role: Sales Manager Business Banking/Treasury team Detroit Michigan Retail Banking Territory Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role guide mixed team bankers treasury officers toward attainment annual sales goals within SE territory Michigan. Drives strategy change management. Performance oversight includes driving business development,adherence Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, Career Development. Requires ongoing partner /cross channel collaboration. Also responsible advancing external center influence relationships providing executive level brand representation territory. Outcome: Above goal team attainment major categories 2013, 2014, 2015. #1 Sales Manager Detroit first full year role 2012. ​ 05/2004 12/2008 Vice President Business Development Officer Residential Mortgage Manager Company Name － City State Drove several business development areas bank including real estate, commercial lending (including real estate development), deposit services, advertising, fee income products. Co-developed annual strategic marketing plans part management team. Asset-Liability Committee (ALCO) Member. Also responsible originate/administer commercial loan assets. Simultaneously managed team three residential lenders. Adhered compliance, mortgage backed securitization brokerage requirements sale residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers BOB commercial clients. Outcome: Trusted highly valued member Management Team tenure, working close Board Directors. Represented Bank Board Member Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair Annual Bank Charity Event Gleaner's Food Bank. ​ 03/2001 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City State Licensed State Michigan. Agency sold First American Title. Commissioned Senior sales role calling new existing real estate (residential commercial) relationships Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent real estate escrow matters. Target market included realtors, builders, land developers, commercial bankers. Sales Leader became long time professional mentor. Outcome: Achieved Million Dollar Sales Status "Dare Soar" Award management. Selected head newly formed "Commission Advance" division company prior acquisition First American Title. Highly valued member sales team. ​ Skills Technically proficient Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly. Affiliations Past Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association Realtors Women's Council/Education Committe

HEALTHCARE

INFORMATION TECHNOLOGY COORDINATOR Career Overview AVP Director Information Technology I Network Engineer extensive experience. Strengths excellent communication skills, strong problem solving skills. Sound work ethic, capable working independently team environment. Highly professional ability set maintain priorities. Qualifications Certifications Certificates: • Microsoft Certified Professional • Comp-TA A+ Certified • Microsoft SOL 2000 Design Administration • Microsoft Access I. II. III • Navision Report Writer I II • Web design Software I Hardware Knowledge: • Operating Systems: Installation support Microsoft Windows including Windows 8.1 • Sever Systems: Installation support Microsoft Server, including Server 2012, SCO UNIX • Microsoft Active Directory • Database Software: Installation support Microsoft SQL including SQL 2012. Highly proficient Microsoft Access Sybase databases • ERP Software: OMD Installation support Microsoft Navision including NAV2013 R2 • Office Suites: Microsoft Office 97 2013 • Email Programs: Microsoft Exchange, Ipswicth Imail • Content management platform: WebGui Magento • Familiarity wide variety Cisco Fortinet Firewalls. 3Comm, Netgear, Hp Cisco routers switches • Expert knowledge variety Smartphone operating systems including Windows Mobile, Blackberry, Android IOS Sprint Coral, Nortel Free PBX VoIP phone voice mail systems Work Experience May 2000 Current Company Name City State Information Technology Coordinator 2003 2008 Administrate employee year President Club Winner Repeated employee month winner Continually evaluating implanting new technology save cost, maintain improve business process Sole point contact 150 people including remote staff Led $300,000 implantation Navision ERP System Continual in-house refinements improvements Navision Upgraded Navision's proprietary C/side database SQL 2000 database Continual in-house refinements improvements Navision Created implemented custom databases leading National Regional financial institutions increase revenue Initiated use remote control programs train help trouble shoot customer issues timely manner Final point resolution customer software hardware issues Responsible onsite installation industry specific hardware software Implemented ACT 2006 Customer relation management database Led redesign corporate website including online shopping cart, site costumer extranet, employee intranet Led development implemented electronic work order ticket greatly improved cash flow Led revision service call dispatch process automated delivery system via cell phones Developed numerous house databases reports suite customers specific billing reporting needs Negotiate contracts interface vendors Designed, lunched maintain company wide disaster recovery plan Design network infrastructure lead relocation team corporate headquarters regional warehouses Responsible maintaining securing Microsoft Windows 2003 environment Employee systems configuration training employees variety network systems Organizing Supporting Communicating Management Employees Design network infrastructure lead relocation team corporate headquarters regional warehouses Upgraded servers windows 2003 Windows NT 4 0 Maintain make sure software date compliant Responsible onsite installation industry specific hardware software Coordinate computer related training service staff. January 1996 Current Company Name City State Information Systems Manager Designed house proprietary costumer relation database. Designed implemented Microsoft 2003 SBS. Led design corporate web site internet marketing campaigns. Responsible corporate network security customer WI-FI network. Education Training 1 1988 Curry College City State Business Management Bachelor Arts Business Management Certifications Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional Windows XP Windows 2003 Microsoft Certified Professional Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible completed end 2006) Microsoft SQL 2000 Design Administration Microsoft Access I, II, III Navision Report Writer I II Skills A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website Additional Information Awards: Who's Who Among Students American Universities Colleges Outstanding Young Men America United States Achievement Academy National Award Winner Sanford R. Levitt 1

INFORMATION-TECHNOLOGY

EMBROIDERY MACHINE OPERATOR Summary To find employment good reputable company chance advance best abilities job skills. Skills Customer Service Cashier Pharmacy Sales Associate Embroidery machine operator Sewing machine operator Telephone/ fax mahcines Filing/ office skills Skills Customer Service: JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy The Pharmacy Pocola. Sales Assiocate JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy The Pharmacy Pocola. Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service. Advanced problem-solving, great people skills, great organizational skills. Experience 01/2014 Current Embroidery machine operator Company Name － City State Embroider shirts, jackets, hats, others items needed. Meet incoming customers provide immediate assistance. Completed purchases cash, credit, debit payment methods. Answered incoming telephone calls professional knowledgeable repsonses. Provided expert product service information. 2001 1-28-2014 I stay home mom. 09/1999 02/2001 Office Administrator/Pharmacy Technician training/ Sales Associate Company Name － City State Completed purchases cash, credit debit payment methods. Office worker charge office duties including computer skills, telephone skills, faxing, medical billing, customer account billing, filing, insurance claims, customer care. Pharmacy tech trainee- helped fill prescriptions, Met incoming customers provided immediate assistance. customer service. Listened customer needs preferences provide accurate advice. Increased purchase totals recommending additional items. Organized items visually appealing manner. Answered incoming telephone calls professional knowledgeable responses. Created attractive displays. 03/1998 09/1999 Pharmacy Technician training/ Sales Associate Company Name － City State Increased purchase totals recommending additional items. Pharmacy Tech trainee- helped filled prescriptions, customer service. Met incoming customers provided immediate assistance. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Answered incoming telephone calls professional knowledgeable responses. 02/1996 03/1998 Sales associate Company Name － City State Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Increased purchase totals recommending additional items. Organized items visually appealing manner. Worked flexible schedule accommodate changing customer levels. Answered incoming telephone calls professional knowledgeable responses. ​ 03/1995 08/1995 Sales Associate Company Name － City State sales, cash register. Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Increased purchase totals recommending additional items. Reviewed purchases fraudulent activities. Worked flexible schedule accommodate changing customer levels. Organized items visually appealing manner. Answered incoming telephone calls professional knowledgeable responses. Provided expert product service information. 06/1994 03/1995 Sewing Machine Operator Company Name － City State Sewing machine operator Made hunting gear dog collars Nite Lite. 10/1992 06/1994 Assembly Line Worker Company Name － City State assembly wood drawers, book cases, roll top desks, wood products. 04/1991 10/1992 Sewing Macine Operator Company Name － City State worked tacking machine making camping stool covers, plus worked ever needed fill empty places, needed. 08/1995 02/1996 Sales Floor Associate Company Name － City State Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Increased purchase totals recommending additional items. Worked flexible schedule accommodate changing customer levels. Created attractive displays. Provided expert product service information. ​ Education Training 1988 High School Diploma Pocola High School － City State LeFlore

APPAREL

SALES COORDINATOR Summary Current MS Data Analytics graduate student exposure data analysis modeling skills. Seeking evolutionary role analytics allow adapt change company problem solving needs. Skills Excellent quantitative skills Advanced MS Office Suite knowledge Strong knowledge R, Excel Advanced Excel modeling Excellent research skills Business systems analysis Knowledge statistical analysis Superb communication skills Algorithm development Business Domain, Statistics Interpretation, Mining, predictive analysis, coding Visualization exploration, Data Analyst, RStudio, Tableau, Data Collection, Machine Learning, C++ Report Generation Education Training Master Science Data Analytics 2018 University Houston － City State Data Analytics BBA Finance 2005 University Houston － City State Finance Finance Experience Sales Coordinator Jul 2016 May 2017 Company Name － City State Heavy cold calling new existing oil gas, energy, aerospace clientele increase revenue market penetration Managed portfolio 250 accounts generated 36% increased proposals 4 months. Conducted business business telephone sales. Researched sales contact information prospects created reports business development managers Inside Sales Representative Aug 2015 Feb 2016 Company Name － City State Prioritized daily workflows, including inbound calls, quotes sales-related inquiries. Wrote sales contracts orders obtained submitted orders processing. Achieved 170% first 90 day quota, earning 2nd highest rookie quarter 21 year company history. Prioritized daily workflows, including inbound calls, quotes sales-related inquiries. Emphasized product features based analysis customers' needs. Inside Sales Representative Sep 2014 May 2015 Company Name － City State Developed competitive comparison tables steel grating pricing, fees, ratings, category product performance use account sales calls. Created sales contacts on- off-premise accounts. Built client relationships acting liaison drafting sales teams. Consulted clients sales contract signings resolve problems provide ongoing support. Recruiter Feb 2007 Oct 2014 Company Name － City State Developed creative recruiting strategies met small mid-sized broker dealer staffing needs. Managed aspects advisor transition cycle, initial set boarding. Served link broker dealer advisor handling questions, interpreting contracts, resolving transition issues. Memberships/Scholarly Societies University Houston- Downtown Analytics Society. Skills Business systems analysis, C++, cold calling, communication skills, competitive, contracts, credit, clientele, client, clients, Data Analyst, Data Collection, database, drafting, features, Finance, financial, financial statements, Interpretation, Machine Learning, market, Excel, Money, MS Office Suite, modeling, oil, outside sales, pricing, Coding, proposals, recruiting, research, sales, staffing, statistical analysis, Statistics, Tableau, tables, telephone, underwriter

SALES

DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile My goal use unique collection expertise, experience, skills gained seventeen years construction business development marketing representative, five years managing sales force, six years helping father run historic home remodeling business, college education reach full potential account executive helping Visio Financial Services achieve steady, long-term, sustainable growth building productive relationships customers, co-workers, company leadership, stakeholders. Core Accomplishments Sales Marketing Increased income 112% 12 months Austin Increased market share 20% 70% downtown Atlanta construction market 12 months Designed executed branding plan change image organization, resulting significant market share increase 23 major U.S. cities Investigated markets target customer issues create messaging strategy Market Research Defined industry segments identified opportunities 23 major U.S. cities Discovered new opportunities mature markets developed led implementation plans capture significant market share Account Management Managed various sized accounts grew business providing superb customer service Successfully grew account sizes 23 major U.S. markets Trained local staff continue example growing accounts excellent client service Professional Experience Director Business Development 04/2005 04/2015 Company Name City State Washington, DC I called upon develop implement growth initiatives difficult scenarios. Whether low market share environments construction recessions combination both, I significantly increased market share city I assigned. Through leadership supervision, I expanded market share Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, Fresno. Following partial list noteworthy accomplishments assignments: Miami I developed relationships building owners downtown Miami leveraged relationships group meeting 17 building owners representing 38 buildings. I delivered PowerPoint presentation led owners insist building managers give us priority budding status every project. This one action resulted substantial growth organization. Minneapolis Redesigned business development program focus building relationships end-users. As result, end-users would insist using us projects. Using approach, I able build enough relationships construction industry experience significant growth, even downturn construction market. Austin I took business development program unit steadily declined market share. After investigating untapped opportunities, I launched initiative pursue new market. The careful execution plan resulted doubling business 12 months. The relationships built general contractors end-users led expanding market share San Antonio, Waco, Dallas. Denver When I arrived Denver, list 200 clients, 8 attending monthly informational sales meetings. I repositioned agenda away "pitchy, preachy" sales presentation informational, educational, interactive format. Within three months, attendance meetings grew 8 90 attendees. Director Business Development/Political Relations Director 01/1998 01/2005 Company Name North Carlolina, South Carolina, Georgia After three months field representative Augusta, Georgia, I promoted Director Business Development covering North Carolina, South Carolina Georgia. Shortly afterwards, I also named political director three states. During tenure, I focused primarily growing market share Atlanta Charlotte, leveraging client, political, end-user relationships grow market share 90% three states, growth 100% Atlanta alone. Following partial list highlights assignments: I attended addressed shareholder meetings public companies Atlanta built personal relationships CEO's Directors Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, Georgia Power. Leveraged relationships secure work projects companies gained introductions executives end-users provide even bid opportunities. As Political Director, I endorsed led labor community groups support election Shirley Franklin Mayor Atlanta, making Franklin first female Mayor Atlanta first African-American female mayor major city South. I also endorsed served labor liaison Judge Denise Majette used contacts influence help unseat Atlanta political powerhouse multi-term United States Congresswoman Cynthia McKinney. Additionally, I endorsed assisted successful campaigns first Hispanic elected Georgia State Senate first Hispanic elected Georgia House Representatives. Business Manager/Account Executive 01/1995 01/1998 Company Name State I served apprentice father I graduated high school, house rebuilt Tradd Street Charleston, South Carolina, voted house decade 1980's Preservation Society Charleston. During college, I developed love honed skills sales management running local Firestone Automotive Tire Stores later, business-to-business direct cold-call sales Transworld Systems, accounts receivables solutions company. Education Bachelor Arts English 1991 Charleston Southern University City State Completed degree English taking 15-18 hours per semester working full time job throughout college career. Served Sports Editor/Reporter The Buc 'N Print university's student operated weekly newspaper. Executive Communication 2014 Dale Carnegie University City State US How Communicate Diplomacy Tact Emphasis building relationships conflict resolution. 10 Day Spanish Immersion 2005 Dartmouth University City State US I successfully completed 10-day Spanish language learning course conducted Rassias Foundation Dartmouth University. Skills Business Development, Superb Customer Service, Cold Calling, Relationship Building, Marketing, Market Research, Various CRM software products including Salesforce, Salespoint, ZOHO, Outlook, Developing Marketing Materials, Complaint Resolution, Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team Members, Identifying Capturing New Markets, Public Speaking, Problem Solving, Critical Thinking, Leadership, Performance Analysis, Budget Development Forecasting

BUSINESS-DEVELOPMENT

CHEF Summary Highly organized efficient fast-paced multitasking environments; able prioritize effectively accomplish objectives creativity, enthusiasm humor. An experienced supervisor trainer; able explain information clearly, recognize excellence individuals, inspire team members achieve potential working toward common goals. Experience 07/2009 07/2014 Chef Company Name － City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Led shifts personally preparing food items executing requests based required specifications. 06/2014 08/2014 Laborer Company Name － City State Loaded unloaded building materials used construction. Manually carried roofing materials ladders. Consistently assumed additional responsibilities worked extended hours meet project deadlines. 06/2015 08/2016 Laborer Crew Manager Company Name － City State Handled scheduling crewman arrival times clients Maintained safe work environment crewmen Led crews four people partnered crews eight Education Training High School Diploma General Education New London High School － City State IT Management University Wisconsin Stout － City State USA I attended UW Stout two years I financial unable continue schooling here. While I mostly took general education classes, I computer science management courses. IT Computer Support Specialist Fox Valley Technical College － City State USA I currently attend Fox Valley Tech aim achieve associates degree start. I enrolled whole year point. Skills Team Player, Physically active, Out-going, Willingness learn, Shows Initiative

CHEF

SALES Summary Over 17 years sales operations management experience specialty big-box retail 4 years sales experience automotive sector. Experienced hiring, training, supervision, coaching. Proven skills operations human resource management, planning, negotiating, organizing overseeing projects, events. Committed highest work ethic attainment organizational goals objectives. Highlights Excellent interpersonal coaching skills Sales leadership development Performance metrics Detail-oriented Procedure development Employee engagement Conflict resolution On-boarding training Recruiting Performance coaching counseling Operations management Human resources management P&L management Powerful negotiator Accomplishments Drove store ranking 297 company top 10 less 6 months taking store Increased year-over-year sales 60% Oversaw multiple stores Southeast worked directly local management drive sales operational success. Initiated sales merchandising policies adopted company-wide. Recipient Best Buy's Top Gun Award multiple times sales productivity. Experience Sales 07/2015 Current Company Name City State Identified prospective customers using lead generating methods performing average 30 cold calls per day. Participated various incentive programs contests designed support achievement production goals. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Took daily inbound calls internet inquiries, faxes, consumer business credit applications assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Sales 08/2012 07/2015 Company Name City State Implemented consultative selling approach clients. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Negotiated prices, terms sales service agreements. Completed 30-60 outbound calls daily, average conversion rate 50 %. Responded customer inquiries timely manner. Maintained exceptionally high CSI scores offering highest quality customer service possible. Maintained customer relationships sale generate referrals repeat business. Took role F&I manager four month period I maintained highly accurate paperwork average $1100 back-end per deal. Helped develop Internet Sales Team worked internet deals initial submittal sale delivery process. Advanced user Xtreme Service Drive sales management software, generating pipeline account reports weekly. Store Manager 08/2011 08/2012 Company Name City State Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed weekly schedules according payroll policies. Maintained daily record transactions. Addressed corrected sales staff communication issues tactful effective manner. Opened new store location assisted recruiting training new staff. Market Area Manager/Store Manager 03/2008 08/2010 Company Name City State Oversaw general operations 5 stores Southeast. Developed shared best practices across company. Oversaw development launch multiple product lines. Recruited, hired trained new employees various stores store openings Revamped in-store sales merchandising programs, resulting 60 improvement sales Mentored, coached trained 10 team members. Identified inefficiencies made recommendations process improvements. Conducted new employee orientation foster positive attitude toward organizational objectives. Identified staff vacancies recruited, interviewed selected applicants. Designed floor plan make store experience interactive engaging. Trained new managers store procedures policies. Worked closely district manager formulate build store brand. Evaluated return-on-investment profit-loss projections. Store Manager 06/2006 03/2008 Company Name City State Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Addressed customer inquiries resolved complaints. Completed series training sessions advance Assistant Manager Store Manager. Trained staff deliver outstanding customer service. Completed weekly schedules according payroll policies. Delivered excellent customer service greeting assisting customer. Department Manager 04/1997 03/2004 Company Name City State Addressed corrected sales staff communication issues tactful effective manner. Trained staff deliver outstanding customer service. Wrote order supply requests replenish merchandise. Completed weekly schedules according payroll policies. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Delivered excellent customer service greeting assisting customer. Served mentor junior team members. Led trainings 20 employees weekly basis. Planned led training programs staff development. Offered specific training programs help workers improve sales merchandising inventory control Managed new product content releases. Department Manager 01/1993 01/1997 Company Name City State Trained staff deliver outstanding customer service. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Addressed customer inquiries resolved complaints. Delivered excellent customer service greeting assisting customer. Education Bachelor Arts Religion /Psychology 2006 Charleston Southern University City State Skills Customer Service Direct-to-Vendor Buying/Ordering Internet Sales Inventory Control Loss Prevention Merchandising Multi-unit Management Negotiating/Closing On-boarding Payroll P&L Management Planning Receiving Recruiting Sales Coaching Training Sales Management Store Relocation Remodeling Team Leadership Mentoring Vendor Relations

SALES

VP MARKETING COMMUNICATIONS Summary Marketing manager writer offering comprehensive background development execution strategic marketing communication plans across platforms drive customer acquisition retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales 80% year year 118-store retail chain email marketing campaigns. Increased sales 7% baseline average national promotions. Exceeded customer retention average 0.66% return investment 11.6%. Exceeded goals teen driver safety program r educing claim losses 0.70% increasing retention 3.4% Best Show Award – Insurance Marketing Communications Association. National Award Merit – United States Department Transportation, U.S. Coast Guard. Trademarks branding United States Patent Trademark Office. Experience VP Marketing Communications November 2015 Company Name － City State Develop marketing strategy business plan creative agency promoting ecological consciousness sea supporting coastal business community. Manage marketing communication programs. Cultivate business leads expand market. Create content email marketing, press releases, social media posts. Research Advocate March 2012 Company Name － City State Review grants proposals cancer research providing perspective recommendations. Present critiques panel research scientists Peer Review meetings Washington, DC. Account Executive June 2013 November 2015 Company Name － City State Email Social Media Marketing Management Researched markets worked lead vendors, executed, tested analyzed targeted marketing campaigns using variety email service platforms programs resulted increased sales 80% year year 118-store retail chain. Marketing Campaign Manager – Create present strategic proposals business leaders manage facets clients' marketing programs including website, video, social media, info graphics, advertising public relations. Responsible achieving business goals multiple accounts various industries executing campaigns analyzing results. Project Management – Develop project schedules, calendars, budgets timelines execute new product launches marketing campaigns managing internal staff external vendors on-time high quality deliverables. Analyze results adjust optimize success. Event Management – Develop execute event plans work site dozens client grand openings press events include hundreds people top government officials. Internship Program Manager – Recruit manage college interns company internship program. Sr. Marketing Project Manager October 1988 February 2012 Company Name － City State Customer Retention Manager – Exceeded corporate customer retention goal launching multi-channel retention programs geared toward distinct sales customer segments. Analyzed results adjusted target segments accordingly. Company Magazine Creator Manager – Developed, launched, managed cross functional teams produce customer magazine, “MetLife, Your Life,” increase customer retention referrals, encourage product cross sales, promote safety reduce claim losses. Three issues published year twelve versions targeted audiences total circulation 700,000 per issue. Project yielded increased customer retention 0.66%, exceeding goal, return investment 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, managed complementary digital version “MetLife, Your Life” magazine, metlifeyourlife.com, strategic links metlife.com premier safety organizations optimize SEO cross sales. Teen Driver Safety Program Manager – Created managed teen driver safety program reduce accidents, injuries claims retain customers. Thousands teens enrolled countrywide resulting customer retention lift 3.4%, reduced claim losses 0.70% exceeding goals. Partnered IT programming fulfillment reported retention results regularly senior management. New Product Development Management –Launched enhanced auto, home, boat, GrandProtect insurance products ensuring understanding new features touch-points throughout company including sales distribution channels customer service. Safety Program Manager – Created, developed, launched managed driver safety discount programs Top Driver National Safety Council working IT, underwriting, claims sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team advise programmatic customer-friendly enhancements MetLife Auto Home insurance policy package improve customer experience. Sales Incentive Program Manager – Developed administered variety incentive programs increase sales throughout MetLife Sales Distribution. Fostered enthusiasm programs on-pace reporting. Average increased sales rate 7% baseline national promotions. Sales Recognition Manager – Collaborated cross-functional teams developed, kicked-off, managed recognition programs sales associates including programs sales management, captive agents, independent agencies, national group accounts. Market Research – Research insurance industry activity develop new initiatives stay ahead competition. Utilized customer public surveys focus groups tap consumer insights. Correspondent January 1988 January 2000 Company Name － City State Reported wrote local interest stories. Columnist monthly food entertainment feature entitled "RSVP" ran five years. Education BA Communication University Pittsburgh － City State BA Business University Pittsburgh － City State Professional Designations Associate Insurance Service (AIS) Associate Personal Insurance (API) Skills Business strategy, content creation management, email marketing, social media, public relations

PUBLIC-RELATIONS

FLIGHT ATTENDANT Summary Former police detective 22 years experience. Specialized investigating organized crime, money laundering, financial fraud, bank fraud tax fraud cases. Well experienced traditional digital/web based investigations. SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created Internet forensic detective position support investigation types. Pioneered use asset forfeiture fraud investigations, seizing $50,000 assets one year. Developed training program increased liquor enforcement 500%. Implemented GIS case tracking system. Sustained 100% conviction rate assigned fraud cases. Experience Flight Attendant 10/2013 Current Company Name City State Took job time write two novels terrorism police/military response: GOOD BYE, SEATTLE AVENGE SEATTLE Personal Fitness Trainer 09/2011 10/2013 Company Name City State Designed conducted individualized fitness programs Developed implemented Access based database programs exercises trainers. Fraud Detective 08/2005 09/2011 Company Name City State Pioneered asset forfeiture procedures fraud unit, $50,000 criminal proceeds equipment converted support investigations. Created Internet Forensic Detective position, increasing detectives' ability function modern media specifically off-site, foreign server storage data. Successfully investigated complex financial investigations retail transactions overseas wire transfers. 100% conviction/confession rate. Helped re-write department's unusual occurrence manual bringing department compliance international standards. Instructor Emergency Vehicle Driving, Liquor Law Enforcement, Field Training Officer. Enforcement Officer 12/2004 08/2005 Company Name City State Managed enforcement regulatory activities related 300+ licensees. Conducted investigations ranging complex financial investigations hidden owners. Started program teach liquor law enforcement Basic Law Enforcement Academy various agencies, increasing effective enforcement throughout region 500% without requiring additional personnel. Firearms Defensive Tactics Instructor Program Manager Technician 08/2003 12/2004 Company Name City State Designed implemented GIS based data management system, replacing paper system, drastically decreased man-hour costs per project. Initiated managed multiple projects within cost share program involving local community members WA Dept. Ecology. Senior Police Officer 11/1994 06/2002 Company Name City State Served gang emphasis patrol detail, SWAT team, Field Training Officer, Fraud Investigator. Regional Representative Washington State Tactical Officers' Association Instructor state level SWAT basic advanced courses. Developed class military style tactical planning advanced SWAT courses. Member Congressman Nethercutt's law enforcement advisory board. Helped introduce bill state funding body armor less affluent, smaller departments. Deputy Sheriff 06/1989 11/1994 Company Name City State SWAT Team Trainer, Field Relief Supervisor, Search Rescue team member Commanding Officer 06/1985 06/1989 Company Name City State Commanded 143 man Military Police organization. Organized MP detachments based mission requirements commanded detachments deployed. Commanded largest peacetime POW exercise USMC unit, receiving letter commendation US Central Command, established procedure used Middle East today. Participated national level work group low intensity conflicts Washington DC. Helped create OH-10 Manual subject. Revolutionized counter terrorism training Military Police contracting trainers outside USMC. Education Certification Linguistic Statement Analysis Technique 2011 LSAT Institute City State Certification Preparing Digital Evidence Court 2011 U.S. Department Justice City Certification Cell Phone Investigations 2011 National White Collar Crime Center City Select One Various certifications: 2011 Washington State Criminal Justice Training Commission City State Basic Law Enforcement Academy (Top graduate academics shooting) Basic advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer Instructor Development Investigation Intellectual Property Crimes Emerging Trends Financial Crimes Identity Theft Investigating E-checks ACH Fraud Transactions Social Networking: Investigative Tools Techniques Certification Techniques Financial Investigation 2010 St. Petersburg College DEA City State Certification Basic Advanced Interrogations Interviews 2009 John E. REID Associates, Inc. City State Certification Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City State Certification Street Survival Seminar 1993 Calibre Press City State Select One Leadership, Management, Field Courses United States Marine Corps City State Officer Basic School (Top 5% class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate First Officer complete course) Bachelor Arts Criminology University Washington City State Recipient NROTC scholarship Coursework Criminal Justice, Criminology Sociology Secretary Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records, tenacity, interrogation, interviewing, high case closure rate MANAGEMENT: program management, efficient case management, use GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA

FITNESS

MANAGEMENT CONSULTANT Summary Human capital manager operations strategist works cross-functional teams translate organizational values objectives actions drive impacts local cross-cultural contexts. Highlights Training development Personnel records maintenance New hire orientation Exceptional interpersonal skills Innovative Cross-Cultural Mediation expertise Consensus building techniques Process improvement strategies Multi-site operations Systems implementation Flexible Self-motivated Market research analysis Customer-oriented Strategic thinker Schedule management Problem resolution Deadline-oriented Interviewing expertise Performance management strategies Manager coaching training Event management Strategic planning Global strategic sourcProject management Leadership/communication skills Product development Business operations organization ing NegotiationsProcedure development Analytical Team building Cost reduction containment Staff motivation Group behavior dynamics Outreach programming specialist Exceptional problem solver Articulate well-spoken Time management Meticulous attention detail Works well pressure Accomplishments Process Improvement Oversaw implementation new phone system resulted cost-effective service. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Project Management: Initiated [project] resulted [positive outcome]. Human Resources: Spearheaded new [program] program increased retention. Operations Management: Managed [operation]. Handled functions related [program]. Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Spearheaded employee engagement program, resulting ]% decrease annual employee turnover.Streamlined branch operations, resulting ]% reduction operating budget.Boosted customer satisfaction ratings ]% months. Experience Management Consultant 06/2014 09/2014 Company Name City State Developed growth plans identifying key clients, key targets priority service lines.Generated business development awareness implementing in-depth sales marketing training programs.Identified key growth opportunities business ].Offered feedback executive-level management effectiveness strategies, selling programs initiatives.Directed strategic initiatives achieve [organizational objective].Developed organizational change management strategies. Identified process boundaries determined opportunities automate processes functions.Boosted company efficiency customer satisfaction streamlining processes deemed inefficient.Conducted activity-based analysis business processes made recommendations based findings.Documented process flows developed requirements functional improvements enhancements.Tracked, analyzed interpreted trends data.Developed metrics used determine inefficiencies areas improvement.Developed organizational change management strategies. Engagement Operations Coordinator 05/2014 Current Company Name City State Directly managed multi-million co-operative budgets supporting global GTM strategy.Identified strategic partnerships gathered market information gain competitive advantage.Generated $2 million per year revenues resulting large-scale direct marketing campaign.Managed projects served primary liaison client multiple internal groups ensure clarity goals quality adherence deadlines.Identified "bottlenecks" implemented new improved processes policies.Led cross-functional teams analyze understand operational impacts opportunities technology changes.Developed metrics used determine inefficiencies areas improvement.Tracked, analyzed interpreted trends data.Documented process flows developed requirements functional improvements enhancements.Conducted activity-based analysis business processes made recommendations based findings.Boosted company efficiency customer satisfaction streamlining processes deemed inefficient.Elicited stakeholder feedback input interviews surveys.Defined scope goal new projects, including ].Coordinated department functions team employees.Maintained detailed administrative procedural processes improve accuracy efficiency.Accountable [business area] including overall customer satisfaction.Managed team [number] professionals.Spearheaded cross-functional initiative achieve [objective].Strengthened company's business leading implementation [project].Created organizational flow charts career path reports evaluate employee compensation information.Designed employee performance evaluation process merit program.Created implemented exit interview program process.Created modified job descriptions within departments.Worked senior-level management create fair consistent HR policies procedures.Monitored project budgets ].Monitored project schedules projects time.Developed shared best practices across company, including ].Oversaw development launch ].Identified inefficiencies made recommendations process improvements.Optimized overall customer experience ]. President Current Company Name City State Accountable [business area] including overall customer satisfaction.Captured 55%+ market share new product quickly brought market.Managed team [number] professionals.Spearheaded cross-functional initiative achieve [objective].Strengthened company's business leading implementation [project].Built innovative production processes scratch cutting-edge product.Formulated comprehensive business plan complete clear actionable sales goals targets.Hired trained new employees, increased size staff ]%.Tracked evaluated staff performance, handled promotions terminations.Analyzed client requirements, created business plan drove strategy development.Identified key growth opportunities business ].Managed day-to-day tactical long-term strategic activities within business.Presented company goals objectives new principals.Established knowledge-sharing processes associates throughout organization.Coached mentored staff members offering constructive feedback taking interest long-term career growth. Resident Advisor 03/2011 05/2012 Company Name City State Facilitated weekly discussion group relationship issues men women.Pursued ongoing education training opportunities develop professional skills.Cultivated positive relationships mental health professionals, programs associations.Planned ran ], outreach event targeted ].Communicated local agencies, schools, churches, courts employers regarding client involvement attendance programs. Education Bachelor Arts Psychology 2014 Biola University City State United States America Minor International Development Coursework Business Management Affiliations Gates Millennium Scholarship Alumni Network Biola Provost Advisory Committee

CONSULTANT

PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled delivering sharply focused, high-impact corporate, government, not-for-profit organizations generate measurable results. Strategic thinker understands big-picture business goals, develops program strategies/tactics, exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 01/2014 PUBLIC RELATIONS MANAGER Company Name － City State Create/implement plans promote IREM credentials, product/service offerings, thought leadership initiatives events via ongoing publicity news flow media relations outreach. Secure /promote speaking engagements IREM leaders high-profile industry events. Develop publicity/public relations tools resources chapter, regional national leaders; provide training use. Coordinate annual leadership communications training focused formal informal interaction media target audiences. Support leadership outreach program positioned purchase (or influence purchase of) IREM products /services. Contribute branding strategy resource Marketing Department. Provide timely, engaging, newsworthy content IREM social media platforms. Develop/administer budgets PR related programs focus cost control. Some Key Achievements: Cultivated long-term relationships local/regional/national press contacts proactively stimulating responding requests editorial input. Received many unsolicited compliments media quality speed service. Achieved double-digit, year-over-year increases media coverage measured audience reach, volume placements, number media outlets. Developed/ implemented program identify train IREM spokesperson experts respond media inquiries. Orchestrated /participated annual Leadership Media Tours New York organization's top executives, one-on-one meetings arranged prominent media outlets, including Wall Street Journal. Prepared background information, talking points, story ideas materials help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders win leading industry awards. Led committee industry leaders senior staff developed launched major program grow enrollments IREM education programs, practitioners pursing/ obtaining IREM certification membership, college/university students interested IREM real estate management career. Now institutionalized across 93 US international IREM chapters, program generated, continues yield, excellent results. Successfully managed crisis communications incidents including dismissal high-level staff member murder association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects daily basis, completing time budget. Worked across departments member groups ways promoted collaboration. Mentored less-experienced employees issues related PR media relations. 01/1988 01/2003 SENIOR VICE PRESIDENT Company Name － City State A 50-plus-year-old international public relations firm. following successive promotions Account Executive) Some Key Responsibilities: Serve leadership team responsible office growth strategy, employee policies, etc. Help sell new business, including proposal development formal presentations. Manage aspects accounts assigned lead, interfacing executive leaders PR staff develop program goals, strategies, tactics, budgets, timelines measurement parameters. Help manage mentor junior staff Some Key Achievements: Built strong relationships diverse client base included corporations, government bodies association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas Electric Company, National Roofing Contractors Association. Key clients longevity eight 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas Electric Jamaica Tourist Board. Orchestrated high-impact media relations results client programs media outreach component. Conceived directed numerous major, successful events promote various client programs, including many held high-profile venues New York Chicago. Education BA SYRACUSE UNIVERSITY － City State GPA: Honors Honors Interests Recognized excellence corporate communications by: *Financial World Magazine *National Association Investment Clubs *International Association Business Communicators Affiliations National Association Real Estate Editors, Associate Member (formally recognized meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized excellence corporate communications by: Financial World Magazine National Association Investment Clubs International Association Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic

PUBLIC-RELATIONS

HEAD CHEF Summary I currently student focused earning B.A. Computer Science becoming Android app developer. My goal develop technical skills develop manage investment activities international markets. Areas Expertise I experience Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, Material Design. I currently developing app Google Playstore Amazon app market. I experience using HTML, CSS, Javascript, Bootstrap, Photoshop, Paint.net. Experience 02/2013 02/2014 Company Name － City State Responsible customer service sushi bar, preparing quality authentic entrées appetizers, manage utilize luxury imported products conservatively minimize shrinkage maintain overhead. Responsible training new employees maintaining safety efficiency behind sushi bar. 02/2008 03/2015 Head Chef Company Name － City State Prepare entrées timely fashion, maintain efficiency safety work environment. Support train new employees kitchen. Maintain cleanliness kitchen sushi bar. 01/2005 01/2006 Ramp Agent Company Name Responsible guiding aircraft traffic, baggage handling, maintaining security ramp, removal hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment tugs, forklifts, belt loaders. Responsible delivery high priority air-freight cargo timely fashion. Education Associate Science Finance Midlands Technical College － State Columbia Finance Associate Science Mathematical Economics Miami Dade College － City State 2017 Associate Science Computer Science University North Georgia － City State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles tug aircraft luggage, maintaining safety highly secure areas airport terminal, inventory, managing, preparing quality entrees beverages. Activities Honors I involved import-export business family I prepared trading agricultural goods Iran United States.

CHEF

SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening closing procedures Creative Accomplishments Employee Month, Sep 2015. Experience 03/2016 06/2016 Sales Associate Company Name － City State Answered questions regarding store merchandise. Greeted customers ascertained customers' needs. Helped customers questions, problems complaints person via telephone. Organized racks shelves maintain visual appeal store. Verified customers received receipts purchases. Developed positive customer relationships friendly greetings excellent service. Served peer coach new sales associates. Created visual marketing styled window displays. 04/2015 11/2015 Cashier/Server Company Name － City State Consistently provided professional, friendly, engaging service. Examine plates ensure contain required items. Load plates accessories eating utensils, napkins, condiments. Take food orders relay orders kitchen. Stock service stations items ice, napkins, straws. Assist customers providing information resolving complaints. Greet customers entering establishment. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Receive payment cash, check, credit cards, vouchers, automatic debits. Guided guests menus demonstrating thorough knowledge food, beverages ingredients. 12/2016 Current Key Holder Company Name － City State Displayed pieces visually appealing manner. Answered phones professionalism. Described merchandise services customers. Answered questions resolved concerns. Responded safety loss prevention incidents. Organized in-store promotional events. Maintained store clean neat manner. Education Training Dec 2015 High School Diploma Derby High School － City State September 2016 Eric Fisher Academy － City State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone

SALES

CONSULTANT Experience 07/2011 Current Company Name － City State Consultant Developed new business PARS governmental retirement plan marketplace building long-term relationships school district superintendents chief business officials. Exceeded revenue gross profit goals IKON Major Account Executive, selling $1 million annually University Vermont. Executed highest level customer interaction specializing strategic relationship building solution selling. MANAGEMENT As part Management team PARS, assisted development company marketing strategies future products including national expansion. As Major Account Executive experienced sales rep local IKON team, I coached developed incoming sales reps lead six person sales team. Engaged leadership opportunities region including Six Sigma program, Business Development Manager apprenticeship, facilitating Developed new client relationships face-to-face meetings, conference attendance, telephone calls, necessary methods. Management implementation new plans ensuring consulting administration staff sufficient information successfully implement new plans. This process includes oversight review analysis, marketing materials, presentations, communication material, plan documentation plan funding. Consulted clients design appropriate successful retirement plans based needs client developed clear plan summary language communicates agreed upon plan client PARS staff. Made presentations school boards community college boards help clearly communicate benefits approving moving forward PARS program. Maintained ongoing client relationships ensure highest quality service determine current future needs. Collaborated marketing staff provide suggestions help create updated PARS marketing materials. Worked closely senior management assist development overall company-wide focused marketing strategy based current economic, legislative demographic developments target market governmental retirement plan field. 01/2007 12/2009 Company Name － City State Major Account Executive Dedicated selected major accounts responsibility increase market share. Proactively developed new customer contacts, reviewed leads, participated customers' business communication planning, successfully worked lead diverse teams formulate account strategy. Arranged business analyses customer's business communication requirements developed benchmark demonstrations, proposals value propositions exceeded customers' requirements resulting development new customers retention existing accounts applying consultative approach Fortune 1000 contacts/customers. Organized implemented post-sale delivery implementation IKON solutions customer locations. Acted primary point contact sales paperwork. Scheduled, coordinated, conducted equipment demonstrations. Maintained working knowledge applications features lines models equipment products sold. Promoted products represented company off-site customer meetings trade shows. Demonstrated leadership Business Development Manager apprenticeship Mentorship program. 10/2005 12/2013 Company Name － City State Chief Financial Officer/Owner Implemented strategic business objectives grow startup profitable business. Directed advised Project Managers proposals contracts including regarding strategic relationships. Designed implemented annual budget process supported 5-year business plan. Responsibilities included aspects financial reporting accounting, human resources payroll, taxes, cash management, banking relations, accounts payable, accounts receivable billing, risk management insurance. Exceeded financial objectives maximizing profits achievements finance management, cost reductions, productivity/efficiency improvements. Collaborated managers hire effective staff developed outside partnerships consisting designers, photographers, engineers, legal counsel. Continued next page. 02/2004 01/2007 Company Name － City State Account Executive Established maintained relationships prospective customers improve document management. Analyzed evaluated existing document process. Developed, presented, implemented customized integrated solutions list managed territory. Prepared presented sales proposals current prospective customers. Scheduled, coordinated, conducted equipment demonstrations. Maintained territory database prepared various internal paperwork. Maintained working knowledge applications features lines models equipment products sold. Understood various equipment acquisitions methods emphasis leasing. Trained customers use equipment specific applications. 05/2001 12/2003 Company Name － City State Analyst Developed financial models determine cost benefit agency implementing tax-qualified pension plans · Presented results analyses agency's board key decision makers · Advised clients regards analysis, design, implementation, administration government pension plans · Maintained direct contact client establish excellent communication marketing implementation process · Acted project manager special consulting projects involving actuarial reporting requirements, pension program evaluation, plan funding requirements · Worked closely Pacific Life Insurance Company obtain annuity rates premiums · Responsible supervising activities pension analysts ensure seamless implementation programs. Education March 2001 UNIVERSITY OF CALIFORNIA, LOS ANGELES Bachelor Arts International Economics Italian International Economics Italian Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language Literature, two independent research projects. Certifications Certified Employee Benefit Specialist (CEBS) designation Wharton School Business California Life Agent License Languages Fluent spoken written Spanish Skills Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written

CONSULTANT

GEEK SQUAD AGENT Professional Profile IT support specialist experience across multiple disciplines including technical support, customer service, computer repair, military service. I hard working, willing learn, team oriented, comfortable working independently well. Qualifications Windows Mac IOS Android Technical Support Hardware Software Maintenance User Training Malware Detection Removal Customer Service Entry Level Active Directory Ticketing Problem Solving Research Experience Company Name August 2014 October 2016 Geek Squad Agent City State Provided technical support person phone. Performed hardware software installation repair. Refurbished setup PCs peripheral devices. Company Name January 2013 January 2014 Shipping Receiving Associate City State Performed shipping receiving product. Assisted inventory management. General logistics warehouse duties. Company Name January 2009 January 2012 Assembler/Shipping Receiving Associate City State Assembled tested tanks according specifications. Maintained inventory tools supplies. Performed shipping receiving duties. Company Name January 2005 January 2009 Aviation Electrician City State Performed troubleshooting maintenance aircraft. Performed ground handling marshalling aircraft. Performed daily safe flight inspections. Education Purdue University 2014 B.S Computer Information Technology City State Computer Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting

AVIATION

SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER 03/2015 11/2020 City State Dynamic professional experience enhancing executive productivity improving business operations. Results-driven operates well minimal supervision meet demanding objectives. Seeking apply unique abilities Executive Assistant related position Drunk Elephant professional experience effectively utilized opportunity advancement. Managed daily business operations QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, on-air show production. PUBLIC RELATIONS COORDINATOR 09/2012 03/2015 Company Name – City State Identified implemented company's PR, marketing special event activities store-level collaborating management vendors maximize event strategies. Created detailed run-of-show seamless flow events executed logistics. Actively managed PR budget cut cost negotiating pricing vendors maintaining relationships. MARKETING ASSISTANT 07/2006 08/2012 Company Name – City State Planned executed store-level events including fashion productions, sales promotions, charity partnerships, new customer acquisition. Liaised impacted departments vendors ensure proper communications reporting practices successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support CEO executive team managing travel, itineraries, expenses, meetings special projects. Managed office buildings overseeing two receptionists, liaising facilities lead IT team maintain areas facilitated office expansion project. Planned executed office-wide meetings events., Provided hands-on executive support senior management managing day-to-day administrative responsibilities handling escalated customer service issues. Facilitated customer outreach program initiated capture clients store closures creating distinctive memorable service experience, resulted 60+ new clients $85k sales. SPECIAL EVENTS COORDINATOR Collaborated plan execute branded events including field sales education retailer events. Conducted post-event analyses identify key learnings, establish best practices, determine ROI. Education Bachelor Arts Business Administration 05/2011 California State University City Work History SENIOR ACCOUNT MANAGER 03/2015 11/2020 City State Dynamic professional experience enhancing executive productivity improving business operations. Results-driven operates well minimal supervision meet demanding objectives. Seeking apply unique abilities Executive Assistant related position Drunk Elephant professional experience effectively utilized opportunity advancement. Managed daily business operations QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, on-air show production. EXECUTIVE ASSISTANT Provided highly diverse administrative support CEO executive team managing travel, itineraries, expenses, meetings special projects. Managed office buildings overseeing two receptionists, liaising facilities lead IT team maintain areas facilitated office expansion project. Planned executed office-wide meetings events., Provided hands-on executive support senior management managing day-to-day administrative responsibilities handling escalated customer service issues. Facilitated customer outreach program initiated capture clients store closures creating distinctive memorable service experience, resulted 60+ new clients $85k sales. SPECIAL EVENTS COORDINATOR Collaborated plan execute branded events including field sales education retailer events. Conducted post-event analyses identify key learnings, establish best practices, determine ROI. PUBLIC RELATIONS COORDINATOR 09/2012 03/2015 Company Name – City State Identified implemented company's PR, marketing special event activities store-level collaborating management vendors maximize event strategies. Created detailed run-of-show seamless flow events executed logistics. Actively managed PR budget cut cost negotiating pricing vendors maintaining relationships. MARKETING ASSISTANT 07/2006 08/2012 Company Name – City State Planned executed store-level events including fashion productions, sales promotions, charity partnerships, new customer acquisition. Liaised impacted departments vendors ensure proper communications reporting practices successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique

PUBLIC-RELATIONS

BUSINESS OWNER Summary Results-driven management professional extensive experience large-scale businesses entrepreneurial endeavors innovative leadership, market research, identification new business opportunities. Recognized effective leader excellent interpersonal communication abilities. Work well diverse team settings, handling multiple tasks meet important deadlines. Work Experience Business Owner February 2002 January 2009 Company Name － City State Planned, created executed Women's contemporary clothing store idea opening. Managed functions store operations. Developed engaging visuals increased sales enhancing consumer experience. Produced novel unique concepts merchandise presentation. Established close ties customers ensure repeat business. Apparel Production Coordinator March 1994 April 2001 Company Name － City State Generated sketches tech packs Missy apparel line. Ensured quality control standards areas lab dips, print approvals strike-offs. Knowledge Lab Dip process procedures. Facilitated daily communications international domestic offices. Business Owner October 1997 February 2000 Company Name － City State Planned, created, executed Women's contemporary clothing store. Developed private label brand target customers initial design bulk production. Supervised fittings, reviewed samples, provided fit comments garment construction. Shopped competition stores regularly identify opportunities, labels trends. Built reputation credibility responsiveness vendors. Sweater Production Coordinator January 1990 May 1994 Company Name － City State Responsible research, design, development Missy sweater line. Provided design expertise reflected trends, focusing key details made work broader audience. Communicated international factories daily basis provide sample comments stages development process. Created color seasonal trend analysis, concept ideas, silhouettes, presentation mood boards. Education Bachelor Arts Fine Arts: Painting University Colorado － City State Associate Arts Fashion Merchandising Art Institute Colorado － City State

APPAREL

PRODUCTION ASSISTANT INTERN Summary Energetic dedicated film student currently completing degree media management production. Strong interests creative development, character writing acting. Experience Production assistant intern Oct 2015 Jan 2016 Company Name － City State Assist casting directors, producers actors audition process Organize schedules, video audio files Handle cameras various production equipment Assisting setup printer profiling Assist locked computer account Social media relations intern/ Teacher assistant Jul 2015 Dec 2015 Company Name － City State Collect retrieve Data Research aggregate content Media Literacy Week event Social Media Community Engager Manage Press Release social media post schedules Social media creative distributor Teacher assistant professor CSUN mass communications research Maintain blog tracking social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 Jan 2014 Company Name － City State Provide self defense training students various ages ranging K-12 adults Answer incoming outgoing phone calls Provide customer support Attend weekly marketing business instructor meetings Attend assist community marketing events Skills /Interests Skills: Microsoft Office, Social media tools management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing Customer relations, Video Audio Production, Tech savy Interests Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot story building Books, TV, Movies, Video games etc, Computer hardware software, Music Theory Education Bachelor Arts Cinema Television Arts 2016 California State University Northridge － City State United States Coursework Pre Post production Coursework Network Program Development Coursework Creative Script Writing

ARTS

SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau developer Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 07/2017 Software Engineering Analyst Company Name － City State Enactus chapter Thapar University Founded project Soul clay team lead Enactus aid artisans skilling modern day techniques, thereby increasing income artisans 150%. Executed project Naritva, I along team implemented socio-economic business model order improve women sanitation rural areas India motive reduce diseases prevalent among rural women. Executed project Jaivika bolster farmers setting machinery produce low cost manure organic waste. Student Alumni Interaction Cell Administered alumni relations senior member SAIC held responsibility event management cultural events. 12/2016 02/2017 Software Engineering Analyst Project- Global Site System Services Delivered automation tools using HP Quick Test Professional VB script achieve 95 percent test coverage increase efficiency process 25 percent. 12/2015 11/2016 Associate Software Engineer Project- Global Site System Services Worked part quality assurance team one leading Oil Gas Company functional testing simulation lab assure smooth functioning 300 sites across globe. Communicated team business analysts order understand business scenarios draft test scenarios application testing. Education Training Present Syracuse University － City State June 2015 B.E Chemical Engineering MS IM Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION Accenture Outstanding Performer Award. Awarded Certificate appreciation Enactus India bring change using entrepreneurial action. Awarded Certificate appreciation Thapar University organize first economics festival University. Econ Club Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly economics festival.

ENGINEERING

SALES TEAM Executive Summary Results-focused management professional offering 25 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrates creativity savvy critical financial operational success. Core Qualifications Operations management Staff development Inventory control Compensation/benefits administration Policy/program development Staff training Supervision training Sound judgment Computer-savvy Calm pressure Complex problem solving Microsoft applications Forecasting Excellent writing skills Billing Attention detail Multi-state payroll Exceptionally organized Record-keeping I-9 documentation Accounts payable Professional Experience Sales Team Nov 2015 Feb 2016 Company Name City State Delivered unparalleled customer services Greeted assisted customers; responded customer inquiries complaints professional timely manner. Communicated product knowledge customer recommend merchandise selections. Trained visual merchandising organization. Monitored sales activities productivity Ensured register transaction completed accurately accordance policy. Excellent communication, verbal, written skills. Strong organizational skills ability mulit-task fast paced environment. Sales Team Nov 2015 Jan 2016 Company Name City State Provided outstanding customer services Maintained displays store appearance Ensured customer satisfaction every state sale. Opened Closed store accordance Company policies. Recommended new products upcoming events. Extensive sales customer service experience. Broad expertise advertisement promotion. Manager Mar 2009 Jan 2015 Company Name City State Management Lead oversaw implementation long short term plans accordance strategic plans Ensured expenditures within authorized annual budget Implemented operational improvements enhance quality, production times reduce costs Decreased production labor hours implementing time study production line resulting cost savings approximately $20,000 per unit Conducted industry standard study cost services calls inspection charges resulting tripled income services department revenue Implemented inventory software program operate accounting program streamline communication purchasing, inventory, engineering production departments Experience Lean Six Sigma Experience supervising large number employees Advanced experience using Microsoft Office suite PowerPoint. Project Management Communicated effectively shareholders, employees, Government authorities stakeholders Managed client expectations ensuring highest quality service Developed, implemented ensured compliance safety procedures meet government guidelines Monitored employee productivity, performance optimized employee procedures reduce costs Monitored maintained operational reports detect production issues. Set management 60 vendor relationships Responsible delivering projects agreed scope, budget, schedule customer expectations Developed production tracking quality control systems analyzing production Implemented new product lines research development generate new revenue streams Collaborated Mine Safety Health Administration (MSHA), division United States Department Labor, ensure safety survivability miners event incident underground Received four MSHA's approvals Product, Breathable Air, Harmful Gas Removal, Gas Monitoring Structural categories General Management Recruited, trained supervised human resource director, safety manager, engineers, controllers production manager Created marketing materials, presentation demonstration products sales meetings, trade shows consumer education Managed day day facility operations Responsible payroll oversight related approvals. Manager Feb 2004 Jan 2009 Company Name City State Developed operated four assisted living locations Obtained maintained annual state certifications supervised security transportation monitoring needs Managed day day facility operations admissions coordinated daily services including nursing, dining, housekeeping, activities maintenance functions Coordinated new resident move-ins orientation supported admission process tours follow calls inquiries Project Management Monitored budget compliance financial outcomes including labor operational expenses accounts receivable resolution Responsible payroll oversight related approvals Oversaw accuracy thoroughness activity documentation within assisted living facility Kept current changes industry, particularly regulatory changes relate Assisted Living Dementia Care General Management Supervised assisted living staff including caregivers, medication technicians, licensed nurses activities staff Responsible recruiting onboarding staff human resources duties employees Planned, directed facilitated marketing events facilities Conducted outside sales calls generate inquiries ACHIEVEMENTS Featured Space Safety Magazine Integrated lifesaving technologies originally developed purify air astronauts line Mine Shield products Integral part Mine Shields getting recognized "New Business Year" Mine Shield tested received certification China direction. Education High School Diploma 1980 Nelson County High School City State Interests CrossFit, white water rafting, waterboarding reading Additional Information PERSONAL INTERESTS CrossFit, white water rafting, water boarding reading Skills accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills

SALES

CONSTRUCTION RESIDENTIAL CLEANING Professional Summary Detail-oriented professional strong technical skills ability learn concepts quickly. Core Qualifications Detail oriented Planning/coordinating Team leadership Courteous demeanor Active listening skills Inventory control familiarity Engaging personality Excellent multi-tasker Fluent Spanish Decision making skills Self-directed Shipping receiving Safety-oriented Production scheduling Opening/closing procedures Dependable reliable Reliable team worker Neat, clean professional appearance Comfortable standing long time periods Interior exterior cleaning Restroom detailing Chemical cleaning Hardworking Customer-service focused Strong communication skills Manufacturing background Determined Experience Company Name January 2013 Construction Residential Cleaning City State Cleaned construction areas avoid hazards.Continually cleaned work areas equipment.Polished furniture metal fixtures.Dusted mopped hard surfaces.Cleaned Venetian blinds, including washing vacuuming them.Scraped gum hard surfaces carpet.Dusted furniture, walls, machines equipment.Traveled work sites timely manner.Moved carried equipment furniture.Cleaned maintained bathrooms showers swept mopped floors.Safely operated equipment vacuum cleaners, floor buffers carpet machines. Company Name May 2008 October 2012 Store Manager City State Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Maintained daily record transactions. Trained staff deliver outstanding customer service. Worked closely district manager formulate build store brand. Contributed merchandising ideas team sale meetings. Company Name June 2000 March 2008 Store Manager City State With CVS started warehouse shipping items stores worked way company.. ...Selected products specific routes according pick sheets. Unloaded, picked, staged loaded products shipping.Rotated stock code receiving date. Transported goods racks, shelves vehicles.Banded, wrapped, packaged cleaned equipment. Packed containers re-packed damaged containers. I transfered working stores management position......Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Trained staff deliver outstanding customer service. Worked closely district manager formulate build store brand. Contributed merchandising ideas team sale meetings. Company Name July 1993 July 1999 Time Keeper Shipping Quality Control City State I put time employees system duties performed daily basis...Helped achieve company goals supporting production workers. Maintained proper stock levels line. Developed production tracking quality control systems, analyzing production, quality control, maintenance operational reports, detect production problems. Monitored adjusted production processes equipment quality productivity. Calibrated adjusted equipment ensure quality production using tools calipers, micrometers, height gauges, protractors ring gauges. Started shut processing equipment. Contacted customers prior delivery confirm coordinate delivery times.Unloaded cargo truck hand trucks pallet jacks. Analyzed interpreted blueprints, data manuals determine precise specifications. Inspected, tested measured materials, products installations spec. Handled, measured mixed chemicals following prescribed methods testing requirements. Education Bristol Eastern Adult ED GED City State Skills Great Customer Service Work Well With Coworker's Professional friendly

CONSTRUCTION