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CONSULTANT Education and Training Master of Health Administration 2015 University of Missouri － City , State Master of Science , Health Informatics and Bioinformatics 2015 University of Missouri － City , State Health Informatics and Bioinformatics Bachelor of Science , Business Administration - Marketing 2011 University of Missouri － City , State Business Administration - Marketing Skills Healthcare Analytics (4 years), Physician Engagement (2 years), Project Management (4 years), Consulting 2 years), Sales (5 years), Marketing Strategy (4 years), Tableau (2 years), Excel (5 years), Excel (5 years), Public Speaking (5 years), Machine Learning (2 years), Financial Analysis (5 years), Databases (1 year), SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2 years) Experience Consultant Jun 2015 to Current Company Name － City , State Inception, design, sales, and implementation of consulting services in over 15 hospitals across the US. Produce and execute work plans to achieve clinical, operational, and financial improvement initiatives. Develop rapport with hospital executives, hospital staff, and physicians to foster hi-performance teams. Analyze financial, patient experience, throughput, and quality data to develop clear strategic actions plans. Presents clearly and concisely to physicians and executives to persuade and drive change. Train new analyst and consultants in analytic tools such as MySQL, Excel, Tableau, and Weka. Assist in the development, design, and sales of propitiatory mobile applications used for physician compliance and contracting. The application is currently available on both iOS and Android. Author white papers and web content which are used for client marketing and client education. Health Plan Financial Analyst May 2014 to May 2015 Company Name － City , State Created automated pricing tools based on contractual language and multiple drug lists. Developed predictive models which accurately assessed member risk of year over year PMPM shift. Queried and built client facing reports using Teradata, Excel, and PowerPoint. Produced management dashboards with key performance indicators for senior leaders. Investigated and analyzed Rx trend reports for clients, account teams, and other functional areas. Compiled and analyzed multisource data to prepare contract adjustment reports. Collaborated with competitive intelligence department to develop incumbent responsive pricing strategies. Built customized reports in collaboration with clients to investigate patient Rx utilization. Business Analyst Aug 2013 to May 2014 Company Name － City , State Developed interactive Business Intelligence dashboards for clients to measure return on investment. Established new sales strategies and value propositions for the sales team. Created market impact maps in ArcGIS to assist the strategic expansion of MHC services. Project owner for Office 365 and SharePoint implementation. Results included eliminating costs for local file servers, optimizing file access & auditing capabilities, and promoting collaboration. Led HIPAA audits that resulted in the implementation of numerous physical and technological safeguards improving compliance and minimizing the risk of financial exposure. Designed and distributed patient consent documentation in collaboration with Health Literacy Missouri. Monitored and audit enterprise master patient index database using InterSystems' HealthShare platform. Marketing Manager Jun 2011 to Aug 2013 Company Name － City , State Created and developed online marketing strategy with integrated website to improve lead generation and minimize response time. Measurable impact included an increase of new unit sales by 35% and being awarded first place in district growth in 2012. Leveraged marketing analytics on existing customer database to better align departmental sales promotion with customer demographics and seasonality demand. Directly sold major units to customers and consistently awarded for performance in both volume and margin levels. Project manager for implementation of customer reward systems software which included a proof of concept, funding request, installation, training, and post installation ma nagement. Troubleshoot hardware and software issues in multiple departments. Accomplishments Project Management Professional (PMP) - Eligible GROUPS Health Information and Management Systems Society (HIMSS) 2013 to Present HIMSS is a global, cause-based, not-for-profit organization focused on better health through information technology. HIMSS leads efforts to optimize health engagements and care outcomes using information technology. American College of Healthcare Executives (ACHE) 2014 to Present American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. Willing to relocate: Anywhere Skills analyst, auditing, Business Development, Business Intelligence, competitive intelligence, hardware, concept, Consulting, prepare contract, client, clients, Databases, database, documentation, file servers, financial, Financial Analysis, functional, ma, Machine Learning, Marketing Strategy, marketing, market, access, Excel, Office, PowerPoint, SharePoint, MySQL, enterprise, online marketing, pricing, pricing strategies, Project Management, promotion, Public Speaking, quality, rapport, Sales, SQL, strategy, strategic, Tableau, white papers, Teradata, trend, Troubleshoot, website, web content, Author Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/in/dylanstrecker AWARDS Honorary Member of the Upsilon Phi Delta Honor Society for Health Administration October 2014 The mission of the Upsilon Phi Delta Honor Society is to recognize, reward, and encourage academic excellence in the study of healthcare management and policy.

CONSULTANT

BISTRO CHEF Career Overview A result-oriented client's service professional with over 28 Years of experience in client relations. Encompasses the ability to establish and build positive relationships with clients and all level of coworker, or management building strong relations through effective communications. Core Strengths Customer and Client relations Bookkeeping and Accounting Inventory control Scheduling of Personnel Problem solving Strategic Planning Strong oral Communications Accomplishments Certified to go above and beyond, and providing quality and outstanding customer service. Customer recognition for outstanding and consistent customer support. Selected to learn new computer programs, and then train others. Work Experience Bistro Chef 01/2014 to Current Company Name City , State Responsibilities include taking customer orders, addressing customer inquires, opening and closing of establishment, preparing food, inventory control, problem solving, and cash register operation. Customer Service Rep 01/2011 to 01/2013 Company Name City , State Responded to customer inquiries at a fast pace call center. Maintained records, processing payments to include set up of payment arrangements. Assisted customers by explaining detailed billing formats, and troubleshooting customer's equipment. Reported outages in affected areas and re-laid information to customers. Kitchen Manager 01/2010 to 01/2011 Company Name City , State Responsible for customer orders as well as customer inquiries, opening and closing of establishment, Maintaining records and placing inventory orders. Food handling, preparation, safety and storage. Filling Online, fax orders, and processing of promotional complementary orders. DSP 01/2009 to 01/2010 Company Name City , State Responsible for working with Mentally and Physically disabled people, in a home based setting. Duties are as follows: Assisting individuals with their daily needs, administering of medications, maintaining staff logs, and reports, scheduling Dr. appointments for patient care, and safeguarded consumers well-being. Store Manager 01/2008 to 01/2009 Company Name City , State Daily procedures included opening and closing of establishment. Preparing reports for corporate HQ, updated and maintained file records, ordered supplies, handled customers phone inquiries in a timely manner. Processed loans through verifying customers credit report with the utmost regard to their privacy. This included placing calls to payroll and H.R. departments to verify employment, bankruptcy reports, and bank account information. To include accountable for large sums of monies, blank checks, handled armored car pick-ups, and deposited funds into bank accounts. Internal Auditor 01/2004 to 01/2008 Company Name City , State Maintained and updated records on a daily basis, recalculated figures and insured that formulas were entered correctly. Audited all Electronic Activity entered by Pre-Bill, URT and Start Up department inputted into the (RBMS) Retail Business Management System for management verification. Customer Service Representative 01/2000 to 01/2002 Company Name City , State Assisting customer inquiries in fast pace environment. Maintained records by entering or tracing orders in progress. Assisted customers with extensive product knowledge, Handled shipping and receiving orders. Conducted training of newly hired employees, operating of register for customer checkout, conducted inventory control which included pulling and processing of orders, pricing of items, and stocking the store shelves. Specialist/Customer Service Representative 01/1997 to 01/2000 Company Name City , State Professionally assisted all client inquiries at a fast pace call center. Maintained records, entered and traced orders in progress, assisted technicians with T1 and T3 equipment problems. Explained details to customers on existing orders. Conducted training for newly hired personnel. Tracked nationwide outages and re-laid information to clients, technicians, and management. Assistant Manager 01/1993 to 01/1996 Company Name City , State Responsible for customer and employee relations. Opening and closing of establishment, preparing food, hiring and firing of personnel, bookkeeping and accounting, inventory control, scheduling of personnel, problem solving and accountability of finances. Counter Manager for Ulima 2 Cosmetics. 01/1992 to 01/1993 Company Name City , State Answered customer questions and concerns, advised clientele of products with extensive product knowledge. Solved problems, maintained record of customer's product orders, handled inventory control, and register operations. Educational Background Diploma : Cosmetology, Photography 1990 SZ Delfter Str. City , State , Germany Diploma : Biology, Mythology, Computer Science 1987 SZ Hermannsburg City , State , Germany High School Diploma 1986 SZ Hermannsburg City , State , Germany Associate of Arts : Arts, Archeology KCTCS City , State , United States of America Skills Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800.

CHEF

SR. GRAPHICS DESIGNER Summary I have been working as a graphic designer for Vanderbilt University for  twenty years. Additionally since 2013, I have been supervising/advising a team of anywhere from ten to 17 student designers who perform work for Vanderbilt students and student groups. Highlights InDesign Photoshop Illustrator Quark Microsoft Word, Acrobat Designing in four-color Photo manipulation and retouching Illustration and wordmark design Accomplishments Awards: Second Place for Great Performances at Vanderbilt 2006-07 brochure from Association of College Unions International First Place for Best Calendar 2006-07 from Association of College Unions International -Region 5 First Place for Great Performances at Vanderbilt 2001-02 brochure from Association of College Unions International Second Place for Homecoming Ad 2001-02 from Association of College Unions International Experience 02/2007 to 04/2017 Sr. Graphics Designer Company Name － City , State Graphic design work for all offices within the office of the Dean of Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, banners, et.al. This involves work for any or all of the following departments: Active Citizenship & Service; Arts & Campus Events; Assessment and Special Projects; Black Cultural Center; Center for Student Wellbeing; Chaplain & Religious Life; Office of University Central Administration; Conferences Office; Greek Life; Housing and Residential Education; Inclusion Initiatives and Cultural Competence; International Student & Scholar Services; LGBTQI Life; Project Safe Center; Reservations & Events; Student Accountability, Community Standards, & Academic Integrity; Student Centers; Student Leadership Development; Student Organizations; Transition Programs; Margaret Cuninggim Women's Center; and sometimes projects outside of DOS when specially requested by the Dean of Students. Conduct research and collect information for all design projects. Assist with the development and implementation of marketing and public relations plans and strategies; write brochures, news releases and other promotional materials; handle details of production. Supervise, train, and assign work to ACE student workers. Compile data for preparation of budget. Contact printer and orchestrate final outcome of design products. Contact vendors and other professionals in preparation for design and marketing projects. Attend marketing and/or related seminars related to programs in Dean of Students. 01/1996 to 01/2007 Marketing/PR Specialist Company Name － City , State Graphic design work for Student Campus Events and more within the Office of the Dean of Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, et.al. Areas include Great Performances at Vanderbilt, Greek Life, Vanderbilt Dance Group, Sarratt Gallery at Vanderbilt, Sarratt Studio Arts, Vanderbilt Homecoming, International Lens, and more. Conduct research and collect information for all design projects. Assist with the development and implementation of marketing and public relations plans and strategies; write brochures, news releases and other promotional materials; handle details of production. Supervise, train, and assign work two student workers. Compile data for preparation of budget. Contact printer and orchestrate final outcome of design products. Contact vendors and other professionals in preparation for design and marketing projects. Compose press releases and edit text. Coordinate, update and maintain all mailing lists. Attend marketing and/or related seminars related to programs in Sarratt. 01/1994 to 01/1996 Secretary III Company Name － City , State Update and maintain mailings for all functions relating to the Student Center. Prepare mailings for distribution. Coordinate, update and maintain all mailing lists. Compose press releases and edit text. Track history for all performances presented by Sarratt. Prepare time sheets for employees. Answer phones, file and substitute for cashier. 01/1988 to 01/1992 Manager Company Name － City , State Oversee all gallery operations. Prepare for openings, i.e., publicity and related mailings. Sell works of art and follow up with payment to artists. Write press releases and follow up on contacts. Create and maintain database for tracking all works of art. Prepare bulk mailings for promotional purposes. Create filing system, prepare payroll and sale tax forms. Maintain office and building supplies. Collect rent and handle all tenant related problems. Oversee custodial services. 01/1977 to 01/1988 Secretary III Company Name － City , State Support for Director of Management Information Systems & User Support Services. Compose and prepare memos, letters, reports etc. Set up and maintain departmental files. Handle confidential material such as personnel files, employee turnover reports. Reconcile monthly departmental budget variances. Handle travel arrangements and coordinate business calendar. Maintain assignment and personal computer logs. Education B.A : English Indiana University of Pennsylvania － State English Interests Art related environments: painting, collage, gallery going; reading; music related events Skills Academic, Acrobat, Photoshop, ads, Arts, art, banners, brochures, budget, cashier, color, Conferences, database, Designing, DOS, edit, filing, forms, Graphic design, Greek, Illustration, Illustrator, InDesign, Leadership Development, letters, logos, logo design, Lotus 1-2-3, Director, mailing, marketing, materials, Office, Microsoft Word, works, Management Information Systems, news releases, Paradox, payroll, personnel, Photo manipulation, posters, press releases, printer, promotional materials, public relations, publicity, quality, QuarkExpress, research, seminars, tax, User Support, Answer phones, travel arrangements

DESIGNER

BUSINESS DEVELOPMENT Career Overview Committed and motivated professional with exceptional customer service and decision making skills. Extensive experience working with a diverse client base and delivering results. High-achieving professional possessing excellent communication, organizational and analytical capabilities. Background in business development, customer service and project management. Skill Highlights Problem resolution Results-oriented Meticulous attention to detail Managing multiple priorities Microsoft Office proficiency Customer relations specialist Employee training and development Core Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Coordinated all department functions for team of 40 Increased office organization by developing more efficient filing system and customer database protocols. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 40 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Scheduling   Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork. Professional Experience Business Development February 2015 to September 2015 Company Name - City , State Responsibilities have included setting up new with vendors, manufactures and contractors by implementing effective networking and content marketing strategies. Added value to marketing material by introducing creative advertising concepts. Generated new sales opportunities through direct and telephone selling and emails. Coordinated and managed major proposal processes from initiation to implementation. Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency. Service Manager November 2014 to February 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality customer service representatives. System Technology Specialist November 2012 to January 2014 Company Name - City , State Support customers with reconfiguring of system software. Trouble shoot and repair systems in timely manner, per customer contracts. Assist with bringing new systems on line and training. Project Manager April 2012 to November 2012 Company Name - City , State Define project scope, goals and deliverables. Manage cost, schedule, and performance of project, while working to ensure the ultimate success and acceptance of the project. Mentor staff consulting excellence and encouraged best practice of company standards. Support Manager April 2011 to December 2011 Company Name - City , State Responsible for departmental staffing needs, performance management, training and development, and daily management of customer service employees. Manage all service issues to customers satisfaction to 98% Developed quality assurance program that reduced warranty calls by thirty percent in the first two months realigned staging and routing process to create more steam lined operation, minimizing overtime first time service calls were completes at a 20% higher success rate maintain and track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports. Develop plan for sales department for reoccurring revenue Member of KAIZEN board Support all departments on an as needed basis. Project Administrator September 2006 to December 2011 Company Name - City , State Responsible for creating and maintaining project records, hard and electronic copies, transmitting them accordingly to internal and or external customers. Create and maintain budget reports on all active jobs Supporting the project managers with any additional reports, scheduling, RFI's, purchasing, create and update job submittal packets and operation manuals coordinate training for internal and external customer. Education High School Diploma : 1996 Denver High School - City , State General Studies Front Range Community College - City , State General Studies Skills Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters and Memos, Minute Taking, Multi-Task Management, Organizational Skills, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements,

BUSINESS-DEVELOPMENT

HEALTHCARE CONSULTANT Executive Profile seminars and 200 media interviews, executive health/longevity expert and corporate wellness consultant. Created award-winning preventive care/patient education center in Family Medicine Residency. Developed residential wellness program at world-renowned Cooper Clinic in Dallas from ground floor. Administered $800,000 Kellogg Foundation grant to train physicians for Public Health and Preventive Medicine. Developed innovative nutritional system to rank high nutrient-density foods and motivate individuals to simple healthy eating. Designs for Wellness consulting with corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies for health/wellness publications, healthy food products, and nutritional supplements. Personal Objectives My career goal is to utilize my experience and skills in a larger organization, work with teams to create innovative products and services in health promotion, disease prevention/management, and human longevity fields. Collaboration with diverse groups to synergize process of product development and implementation of patient/client services. Skill Highlights Business Development Strategy: Expert Product Marketing Strategy: Expert Operational Systems Efficiency: Expert Wellness Program Development: Expert Lifestyle Change Methodology: Expert Professional Experience Healthcare Consultant March 2013 to Current Company Name － City , State Specializes in assisting physicians, hospitals, outpatient rehabilitation clinics, and a diverse list of other healthcare providers throughout the U.S. and abroad to achieve their strategic and operational goals. President and Founder January 1990 to Current Company Name － City , State Responsible for overall strategy and implementation of all aspects of the business. Company provides consulting and training seminars in the areas of executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, and longevity. Publishing in the areas of nutrition, fitness, wellness, sports, and spiritual development. Executive Director January 1984 to January 1990 Company Name － City , State Developed residential Cooper Wellness Program at Cooper Clinic from ground floor resulting in multimillion dollars of revenue and educational assistance in improving health, longevity, and quality of life for thousands of clients, both domestic and international. Received Outstanding Service Award-Cooper Clinic, 1990. Associate Director July 1980 to December 1983 Company Name － City , State Created award-winning Preventive Care teaching program from start-up for medical residency program. Won $60,000 grant to fund The Preventive Care Learning Center, a patient/resident, teaching facility. Center taught Family Medicine residents patient education/preventive medicine skills and won Patient Care Magazine's Award for Excellence in Patient Education by a Family Medicine Residency. Developed off-campus Master of Public Health program for residents and allied health professionals in conjunction with Loma Linda University and an $800,000 Kellogg Foundation grant. Appreciation Award for Developing a Nationally Recognized Program in Preventive Care at the Florida Hospital Family Medicine Residency, 1984. Education Doctor of Public Health : August 1980 Loma Linda University － City , State High level specialist in wellness and lifestyle management intervention. Academic preparation, practical skills, and administrative abilities in developing, implementing, and evaluating programs and protocols designed to address a wide spectrum of health issues-particularly those dealing with chronic disease-including health risk appraisal, nutritional assessment and recommendations, exercise testing and prescription, and smoking cessation counseling. Six-month Clinical Practicum at Kaiser Permanente Preventive Medicine Dept. in Riverside, CA including lifestyle counseling for clients in areas of smoking cessation, weight management, fitness training, and chronic disease risk factor reduction. Master of Public Health : August 1980 Loma Linda University － City , State Specialized professional training in community nutrition to assume leadership position in assessing community nutrition needs; and in planning, directing, and evaluating the nutrition component of health promotion and disease-prevention efforts. Bachelor of Arts : Business Administration , June 1977 Andrews University － City , State GPA: Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Business Administration Courses included Economics, Principles of Management, Business Law, Business Ethics, Principles of Marketing, Accounting. Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Bachelor of Science : Health , June 1977 Andrews University － City , State Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage and Non-Drug Therapeutics. Skills Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching

HEALTHCARE

MEDIA / ADVERTISING COORDINATOR Summary Knowledgeable and driven Copywriter and Communications professional offering expertise in writing, public speaking, advertising, vendor and print media relations. Superb writer and editor who communicates effectively with target audiences through strategic communication techniques, brand management and through Social Media Platforms. Highlights •   Customer service-focused Relationship building expert Copywriter and copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program and promotion implementation Team player Decisive problem solver Deadline-driven Event Planning & Coordination Customer service-focused Relationship building expert Copywriter and copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program and promotion implementation Team player Decisive problem solver Deadline-driven Event Planning & Coordination Accomplishments • Secured feature article in North Dallas Gazette. •Interviewed in the Kenexa RPO COE Video Experience March 2012 to Current Company Name City , State Media / Advertising Coordinator •Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Developed copy and concepts for packaging, in-store collateral, video scripts, digital storytelling, print advertising, seasonal collections, shows, events and promotions. •Monitor and audit job postings and advertising placements to follow internal compliance requirements Manage and troubleshoot any issues arising while recruitment campaigns are in progress Maintain relationships with clients, advertisers, third-party vendors, and internal departments Work with account executives to determine client needs and budget Managing the production of digital and print communication materials including sourcing, managing, and maintaining vendor relationships. •Coordinate trainings, trade shows, and interview events Track advertising budget and coordinates with the accounting department for invoice issues Copywriter creatively contributing to Ad copy to encourage candidate traffic to meet client's need. •Proofread copy and obtain management approval for all content for all job postings, job fair advertisement. •Ensures the style and content is in harmony to the hiring goals, in addition to the company's brand. •Responsible for social media engagement initiatives to maximize social networking for our client's account. June 2010 to March 2012 Company Name City , State Senior Coordinator Responsible for launching new accounts and administrating interview processes that resulted in candidate interviews and offers Acted as a liaison to clients, HR business partners, staffing consultants, recruiters, talent acquisition team and the Candidate Care Center Team. Conducted candidate reference checks Responsible for launching new accounts and administrating interview scheduling Worked independently on accounts with minimal supervision with interview scheduling and offers. Detail Oriented in scheduling travel and interviews for candidates Led the Call Center roll-out training class. Led and contributed to the Mission Statement Committee for the Kenexa Candidate Care Center Represented the Candidate Care Center in prospective client interviews Led and participated in Kenexa Career Fairs (UTD and Kenexa-Frisco office). September 2008 to February 2009 Company Name City , State Human Resources Administrator Provided professional employee communication while supporting HR generalist and managers with performance management and improvement tracking through Microsoft Excel spreadsheet Maintained proper processing and maintenance of employee files and records retention Set up employee orientation, development, and training logistics and recordkeeping Communicated quality customer service and problem resolution in the administration and organization of training and staff meetings, employee training classes and workshops Modified HR administrative payroll policies and procedures, payroll distribution Assisted HR generalists with termination processing, exit interviews and job postings Provided contributions approved by Human Resources manager to local community organizations, events and charity services 7-11 Corporation (Corporate Retail. September 2008 to February 2009 Company Name City , State Materials Management Assistant Corresponded with domestic and international vendors and distributors in efforts to aggressively monitor the timely delivery of products. Generated and manipulated daily, weekly and monthly Microsoft Excel spreadsheet reports of financial logistics. Generated and verified purchase orders and assisted with inventory management. Produced and reconciled invoices with accounts receivable and payable departments during close out and for month end reports. June 2006 to January 2008 Company Name City , State Merchandise Business Associate Processed new items and current product introduction for distribution throughout National and Canadian stores to meet specific time deadlines. Worked to ensure that new and existing product were accurately processed in system to meet needs of the retail stores and for the production of sales and inventory results Met weekly with distributor representatives to communicate monthly and weekly goals of new and re-introduction items that need to be set up in system Corresponded with field consultants with pricing issues and new product developments Maintained the MBS TEAM Daily Kickoff newsletter Coordinated monthly team building events Authorship If Dr. Martin Luther King Jr., Were Alive Today, What Would His Dream Be. 2009 Working With Class"- 2011 Continuous Learning Presentations Working with Class, Kenexa Corporation, 2011 Diversity in the Workplace, Kenexa Corporation, 2011 Building Relationships, Kenexa Corporation, 2010 Account Introduction, Kenexa Corporation, 2010. Education May, 2009 Collin County Community College State Associates of Arts March, 2017 Southern New Hampshire University State Bachelors of Arts : Communications / Public Relations Skills accounting, accounts receivable, administrative, Adobe, advertising, Ad copy, AS400, budget, BI, Business Objects, Call Center, content, Copywriter, client, clients, customer service, delivery, Detail Oriented, financial, hiring, Human Resources, HR, inventory management, inventory, team building, logistics, Lotus Notes, Managing, materials, meetings, Microsoft Excel, Microsoft Office Suite, office, Outlook, networking, newsletter, Oracle, payroll, performance management, policies, Presentations, pricing, problem resolution, processes, progress, quality, QuickBooks, recruitment, Retail, Retek, sales, SAP, scheduling, spreadsheet, staffing, supervision, trade shows, employee training, troubleshoot, Vantive, workshops

DIGITAL-MEDIA

SENIOR BUSINESS DEVELOPMENT MANAGER Executive Profile Experienced sales executive focused on helping others unlock their untapped potential. As a result of our interactions, my clients will tell you they receive expert, trustworthy, candid, and objective business advice to make the right decisions for themselves and their organizations. They gain clarity of purpose, have increased confidence in their decisions, and are comforted knowing they are better positioned to succeed. Skill Highlights New business acquisition Solution development Drive for results Client relationship management Industry thought leadership Executive presentations and communications Integrity and trust Ethics and values Personal learning Customer focus Priority setting Motivating others Core Accomplishments Gartner Winners Circle 2013, 2015 (anticipated) ESI International: 2011 Government Sales Contributor of the Year ESI International: 2009 Top New Revenue Producer ESI International: 2008 Business Development Manager of the Year ESI International: 2007-2011 Gold Club Attainment ESI International: 2005-2006 Quota Attainment ExecuTrain: 1996-1997 Caribbean Club Professional Experience Senior Account Executive December 2012 to Current Company Name - City , State Field sales role responsible for both direct client contract value retention as well as growth through contract expansion and the introduction of new products and services. The territory for this role includes specific major client accounts within State of California government and carries a sales quota of $1.25 million+ of contract value and responsible for: Consultation with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's products and services Account management with outcome of increased customer satisfaction and increase in retention & account growth Mastery and consistent execution of Gartner's internal sales methodology Proficient in account planning and understanding of territory management Manage forecast accuracy on a monthly/quarterly/annual basis Maintain competitive knowledge & focus Ability to demonstrate senior sales member leadership through coaching, mentoring developing sales AEs Senior Business Development Manager January 2010 to December 2012 Company Name - City , State Similar responsibilities to those of Business Development Manager (below), with elevated quota and account management expectations. Currently serve as Chairperson for ESI's Salesforce.com Governance Council, which identifies business performance goals, business processes and associated metrics that will be supported and managed through the Salesforce.com application platform. The Council consists of representatives from key stakeholder groups within the organization. Significant achievements include: 2011 Government Sales Contributor of the Year Sale and oversight of IT project management consulting services engagement with State of California, one of the largest of its kind in ESI's 30-year existence. Achieved Gold Club status in 2010 (138% of $1.65M sales quota) and 2011 (112% of $2.5M sales quota). Chaired ESI's Salesforce.com User Council in 2011. Business Development Manager March 2004 to December 2009 Company Name - City , State Responsible for growing ESI revenues and annual quota attainment by selling project management, contract management, and business analysis training / professional services to large military and state/local government entities in the western US and Pacific Rim. Focus shifted exclusively to state and local government clients in Jan 2007. Overall territory responsibilities include: Developing annual sales plan for assigned existing and targeted accounts and for designing customer-specific, value-based solutions to ensure that monthly sales objectives for new revenues are attained. Developing profiles of targeted customer prospects and formulating customer contact strategy that includes face-to-face meetings, industry association membership, and/or trade show participation. Developing territory management plan that links quota commitment to forecasted revenue opportunities, identifying any gaps and designing targeted approaches to fill the gaps. Executing business sales plan and tracking performance of successfully closed leads and opportunities. Conducting fact finding (through business periodicals and web sites) to determine prospect needs. Significant achievements include: ESI Business Development Manager of the Year for 2008 Top New Revenue Producer for 2009 More than doubled inherited annual territory revenue from 2004 to 2006. Exceeded quota expectations each year after initial year in sales territory - five consecutive years (2005-2009); 137%, 136%, and 129% in 2009, 2008, and 2007, respectively. Achieved Gold Club status every year starting with 2007. Vice President of Sales / Partner December 2002 to March 2004 Company Name - City , State Responsible for leading the SkillRamp (formerly ExecuTrain Southwest) sales team in growing IT technical certification and training program revenues to Fortune 1000 corporations and large government clients in California, Nevada and Arizona. Also responsible for personally managing a sales territory comprised of commercial and government accounts in California and Nevada. 1.2M revenue goal for 2004. 1 in sales revenue among all SkillRamp account managers for 2003. Vice President of Sales / Partner January 1999 to December 2002 Company Name - City , State Owner/Partner with Las Vegas business, focusing on direct client relationships for IT technical certification and training programs to major corporate and government clients. Drove territory sales from plateau of $40K-$50K/month to over $100K/month within 150 days of territory assignment. Acquired 15 % market share from long established competitor. Pushed local office sales to $200K+/month. 2001 Revenue Sold: $1.35M 2000 Revenue Sold: $1.42M 1999 Revenue Sold: $978K. Education Master's Certificate : Project Management , 2006 The George Washington University - City , State , USA Master of Business Administration : 2017 Brigham Young University - City , State , USA The BYU Marriott School of Management's Executive MBA program is designed to provide broad management training with six core areas of study: finance, operations, international business, accounting, organizational behavior, and marketing. The curriculum is supplemented with hands-on work experience and the opportunity to immediately apply and test management theories and newly acquired skills. Bachelor of Arts : French University of California - City , State , USA GPA: 3-time Dean's List 3-time Dean's List, College of Engineering; Completed majority of requirements for Bachelor of Science degree in Electrical Engineering. Additional Information Enjoy spending time with my family, serving in my church and community, and European travel. Passionate Francophile, speaker of French, and assembler of Legos.

BUSINESS-DEVELOPMENT

LEAD PHARMACY TECHNICIAN ADVOCATE - SUPERVISOR Experience Lead Pharmacy Technician Advocate - Supervisor June 2005 to Current Company Name － City , State Assist pharmacist in provision of pharmaceutical care by reviewing, collecting, and entering data used by pharmacists. Directly supervise the pharmacy technicians to keep a constant flow. Accountable for managing the day to day activities of the technician staff, scheduling technicians, and providing staff development. Under the supervision of a licensed pharmacist, I assist in the various activities of the pharmacy department such as maintaining functions in accordance with standard written procedures and enter prescriptions in NRX program. Prepare pharmaceuticals for dispensing to patients by compounding products combining several ingredients after review of calculations and measurements by a licensed pharmacist as needed. Assist Business Pharmacy Manager with daily drug orders for all accounts, over the counter, pharmacy retail and 340b. Assist in inventory control, reconcile receiving and checking in orders as requested. Stock medication on shelves, rotation of stock, check for outdated medications, and process returns. Answer multi line phones, register patients and deliver superb customer service. Case Management and advocate on behalf of the patient to promptly and effectively order medications from pharmaceutical companies. Conduct patient intake interview and applications upon applying. Assist patients in properly completing documentation for entrance in to Medication Assistance Program. Properly maintain patient status in program by completing filing, referrals, and data entry. Apply for such programs in a timely manner and track eligibility status for determined program, complete renewal process. Inform patients with other community resources available for assistance. Major responsibilities include but are not limited to leadership, quality, improvement, orientation and training, and projects. Compute in-depth mathematical skills necessary to accurately calculate fractions, ratios, percentages and totals. Work in collaboration with the Director of Pharmacy to meet departmental goals and objectives. Superb communication skills necessary to follow verbal and written instructions including the ability to understand technical and pharmaceutical terminology. Fill and Update Lists using the department computer, record keeping techniques including upkeep of inventory of pharmaceuticals stock. Restaurant Manager August 2002 to April 2005 Company Name － City , State Ensured that the restaurant operated efficiently and profitably while maintaining its reputation and ethos. Coordinated a variety of activities while handling the business performance to maintain high standards of food, service, and health and safety requirements. Combined strategic planning and day-to-day management activities, such as shift pattern organization, particularly in marketing and business development. Created and executed plans for restaurant sales, profit and staff development along with budget setting. Developed weekly and monthly food planning and coordinating menus to keep up with the fast-paced, highly demanding industry. Clinic Clerk December 2000 to August 2002 Company Name － City , State Promptly schedule or check in and check out patients for appointments or make specialty and referral appointments. Maintain all medical records up to date and send to other medical facilities upon request. Collect, handle, and process medical insurance, accept co-pays and payments for clinic visits. Set up new charts and prepare for the following day. Assist in handling management functions to maintain a constant streamline Receive, organize and preserve vital patient information in an orderly manner Make certain stationary and basic office equipment available at all times Maintain calendar for doctors of their visits, schedules, appointments and seminars In house translator for patients, physicians and nurses. Education Bachelors : Behavior Science , March 2015 Bellevue University － City , State Behavior Science National Pharmacy Technician Certification (PTCB) 2012-Present *Certification for Nebraska Pharmacy Technician : General Studies , 2012 Metro Community College － City , State General Studies Skills streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written

ADVOCATE

IT SUPPORT TECHNICIAN Education Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Experience IT Support Technician 12/2014 to Current Company Name City , State Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Vast troubleshooting capabilities with IOS. Train computer users Maintain daily performance of computer systems. Process an average of 15-20 inbound and outbound technical support calls daily Network Assistant Intern 01/2014 to 05/2014 Company Name City , State Assisted University network administrator with daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, and server room operations. Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State Maintained 489 page University website Managed and completed daily work orders for University Help Desk Attended weekly administrative technology meetings relating to technology problems/solutions. Managed/deployed hardware and software to student body as well as faculty. Projects (Project Leader on all Projects)   Website Development~Business Communications~Advanced Web~Entrepreneurship~Database   Management~Project.Management~MIS Capstone~Systems Analysis   Designed multiple websites using WordPress and Expressions Web Compiled and developed new accounting and financial tracking system to be used by small or medium firms Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools Created documentation manual for business clients Developed and administered Usability Tests for quality customer assurance. Summary of Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years of collegiate basketball Active member of S.W.A.T. (Student Website Advancement Team) Active member of the IT Student Academic Advisory Council Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5   summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters   Honors and Accomplishments Trio Scholarship (1 of 2 awarded of over 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief in continued growth, dedication, and potential for future success) JUCO All-American Male Athlete of the Year Academic All-Conference IC3 Internet and Computing Core Certification

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT MANAGER Summary An experienced manager who is highly motivated and has vast knowledge of the retail industry. As a perfect role model for the team, able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person and also able to drive brand availability, & willing to take on board new ideas & adapt them further to make them my own. I am ambitious and passionate about everything and comes from a strong sales and service background that allows to thrive in any competitive and challenging retail environments. Right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer Highlights •Organizational and planning skills •Customer Service •IT skills ( Shopper,Tally,Voyager ) •Business and commercial acumen •Drive, motivation and initiative • Good Team player   •Oral and written communication •Numerical and analytical ability • Creativity and imagination •Ability to lead and motivate a team •Influencing and negotiation •Work under pressure and deadlines Accomplishments •Opened 4 EBO'S of U.S.POLO Assn. stores Within our franchise network PCH Life Style Ltd. •Opened 5 EBO's and 50 MBO's for the brand John Players •Achieved Best B.D.M Award for 0% shrinkage in my entire region. •Increased the sales volumes by over 70% in a single financial year for all brands •Established the market for MBO (Denizen) Channel in Coastal A.P. territory •Achieved the Best Store Manager Award for Highest sales in a month (January 2010) for The Peter England store •Achieved the targets of EBO's •Opened the first ever Double Brand store (U.S.POLO Assn. & Flying Machine) in Vijayawada, Andhra Pradesh in 2011   Experience BUSINESS DEVELOPMENT MANAGER Mar 2014 to Current Company Name － City , State Handling Brand Ramond Develop sales and marketing strategies to drive sales growth in the assigned area. Develop and manage an efficient distribution network to improve sales performance. Manage the sales team for sales growth and revenue enhancement Conduct market research to understand competitors and market trends. Provide innovative ideas and suggestions to improve the market presence. Coordinate with Zonal Sales Manager to enhance sales performance. Maintain relationship with existing customers for repeat business. Build sales culture and sale centric atmosphere among the team members. Maintain contacts with financial center personnel, processionals and personal contacts to build referrals. Provide timely feedback to the sales personnel regarding their sales performance. Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees. Conduct business plan review meetings with sales team. Develop creative promotional strategies to attract more customers. Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. Develop performance improvement plan for sales team to meet performance goals Area Sales Exe Nov 2012 to Mar 2014 Company Name － City , State •Work involves selling the popular Premium brand John Players. •Handling 11 EBO'S in all retail parameters. •Expansion of MBO and EBO business. •Monitoring all trade operation in entire Coastal Andhra Pradesh. •In charge of 50+ Retail dealers in Coastal A.P. •Development of the Trade Marketing Strategy to achieve defined business objectives across all product categories. •Shapes the brand strategy, working with the brand team to incorporate feedback from the affiliates, apply regional judgment and align on choices with global leadership team. •Contribute to the Company's goals and objectives and improve brand, customer satisfaction and productivity •Establishing channel strategies and implementing the associated plans. •Development of a trade promotional plan with key customers and channels. •Handling Field and Venue Bookings for Channel Sales. • For any form of communication directly or indirectly linked to Company/Brand equity works under strict supervision and taking responsibility of Marketing Team. •Working closely with key Retailers to provide category and shopper insights to drive performance. •Managing and motivating a team to increase sales and ensure efficiency •Managing stock levels and making key decisions about stock control in Retail Stores. •Analyzing sales figures and forecasting future sales. •Analyzing and interpreting trends to facilitate planning. •Using information technology to record sales figures, for data analysis and forward planning. •Dealing with staffing issues such as interviewing potential staff, conducting appraisals and Performance reviews, as well as providing or organizing training and development. •Ensuring standards for quality, customer service and health and safety are met. •Resolving health and safety, legal and security issues. •Responding to customer complaints and comments. •Organizing special promotions, displays and events. •Attending and chairing meetings. •Updating Team on business performance, new initiatives and other pertinent issues. •Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. •Initiating changes to improve the business, e.g. revising opening hours to ensure the stores are compete effectively in the local market BUSINESS DEVELOPMENT MANAGER Jul 2010 to Nov 2012 Company Name － City , State •Work involves selling the popular premium brands in FASHION QUOTIENT •Handling 4 MBO's of FASHION QUOTIENT Stores, visual merchandising, operations etc. •It's an inventive of PCH Lifestyle Ltd. •Handling 18 EBO'S, visual merchandising, operations etc. •Training the Store Manager for product knowledge and also sales pitch etc. •Retail Stores- Maintenance & Supervising •Driving the stores towards profitability for the organization •Providing value added services to all the customers for a long term business relation -ship •Arranging different promotional activities in the store surroundings. STORE MANAGER Jun 2009 to Jul 2010 Company Name － City , State •Work involves selling the popular brand Peter England •Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; •Promoting the organization locally by liaising with local schools, newspapers and the community in general; •Dealing with sales, as and when required. •To give a correct guideline to the C.C.A's and motivate them to achieve the store targets. FOOR MANAGER May 2008 to Jun 2009 Company Name － City , State •Work involves selling the above brands and local brands •Leading the team towards the Floor Target Achievement •Serving customers • Arranging window displays • Ordering stock • Stock taking and inventory • Cleaning up store and display area • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload •Assisting in other store operations Education MCA , COUMPTER 2008 K.G.R.L P.G College － City , State , INDIA Post-Graduation MCA-from K.G.R.L P.G College (Affiliated to Andhra University) in the year 2008 With a 1st Class 71% Bachelor's , Science 2005 K.G.R.L Degree College Bachelor's Degree in Science, from K.G.R.L Degree College (Affiliated to Andhra University) In the year 2005 with 60% Personal Attended "Product Training" Program by Arvind Brands Ltd. At PCH Corporate Office. Communications Skills"& "Costumer Service" Workshop by Madura garments Aditya Birla Group. Attended Training program by "INSPIRE ONE" on "Building Sales Excellence & Communication Profiling" at ITC LRBD Head Office. Personal Information Driving license: Qatar Valid Driving Skills •Proficient in the use of: MS-Office (Word/ Excel/ PowerPoint). •Voyager, Shopper 08, 09 ,Tally & Focus Integrated ERP software for Retail Garment Stores

BUSINESS-DEVELOPMENT

SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving business operations. Results-driven and operates well with minimal supervision to meet demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related position at Drunk Elephant where professional experience will be effectively utilized with the opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, and on-air show production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures by creating a distinctive and memorable service experience, which resulted in 60+ new clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving business operations. Results-driven and operates well with minimal supervision to meet demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related position at Drunk Elephant where professional experience will be effectively utilized with the opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, and on-air show production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures by creating a distinctive and memorable service experience, which resulted in 60+ new clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique

PUBLIC-RELATIONS

TEAM MEMBER / PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control Product Pricing DEDICATED and EXPERIENCED BUSINESS PROFESSIONAL with a tradition of performance excellence achieving or surpassing corporate goals for sales, operations, Merchandise customer service, and safety standards. Replenishment · Foster cooperation and build trusted relationships with clients, staff, and management. Staff Training · Train staff on club procedures, company policies and practices, and computer usage. Team Leadership · Provide analysis and resolution of internal organizational issues and problems. Cash Accountability · Computer literate...adept at using proprietary systems for appointments, A/R, program Payroll/Timekeeping registration, and customer accounts. Kronos payroll system. Accounts Receivable · Tactful and calm when dealing with sensitive situations and resolving patron issues. Financial Reporting · Solid work ethic; meticulous organization; pride in work; positive can-do attitude. OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 to Current Team Member / Pricer Company Name － City , State Set up store prior to grand opening. Selected products to be sold. Priced accordingly. Placed product to the sales floor. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return to the store. Organized the store by returning all merchandise to its proper place. 01/1990 to 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed all operational areas of busy fitness club with 6 direct reports, a total staff of 30, and 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, and Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly to customer inquiries and issues to maintain a high level of member satisfaction/retention. Influenced prospects, sold memberships and accounted for cash/credit card receipts. Conducted facility tours and new member orientations; developed new member fitness goals. Scheduled appointments and registered patrons for classes, personal training, and fitness sessions. Drove revenue growth through referrals by building positive and enduring relationships with members. Processed all contracts, payments, and membership corrections. Programs Oversaw entire program schedule, ensuring instructors' commitment and participant registration. Monitored program enrollment to ensure profitability. Personal Training Monitored new memberships to ensure participation in new member session with a personal trainer. Identified and communicated customers' needs to personal trainers. Accountable for a $20,000 monthly budget. Sold individual personal training sessions to customers. Retail Sales Accountable for a $30,000 annual budget for nutritional items and ancillary merchandise. Maintained proper levels of inventory to meet customer demands. Opened, closed, and balanced POS system on a daily basis. Scheduled nursery personnel, monitored attendance, and evaluated performance. Enforced company policies to minimize risk potential. Maintenance Communicated equipment malfunctions to maintenance staff to sustain a high level of equipment reliability. Scheduled and monitored nightly facility cleaning. Responded immediately to emergency situations and prepared and submitted timely accident reports. Staff Management Hired, trained, motivated, evaluated, and disciplined staff to achieve corporate performance standards. Coached and mentored employees to contribute to club's success. Conducted ongoing staff training. Operations Management Organized department schedules to ensure adequate coverage and efficient operations. Consistently achieved percentage to budget bonus pay for meeting or surpassing corporate goals. Previous Experience includes various management roles for Chicago Health Club. Educational Background Business Administration curriculum Bally Total Fitness--monthly training/meetings to increase skill level in management, sales, marketing, and accounting. Moraine Valley Community College － City , State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer

FITNESS

HR ASSOCIATE Summary Innovative and artistic professional with 6 years in the fashion industry, and an Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Trend and emerging brand awareness Detail-oriented Apparel styling techniques Superior communication skills Strong creative design skills Self-motivated professional Superb attention to detail Hiring and retention Training and development Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Experience HR Associate Jan 2015 to Current Company Name － City , State Recruit and interview at least 10 applicants per week. Answer employee questions regarding benefits and company protocol as well as resolving any issues. Conduct new employee orientation to foster positive attitude toward organizational objectives. Direct personnel, training, and labor relations activities. Identify staff vacancies and recruit, interview, and select applicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Cashier Captain Feb 2014 to Sep 2014 Company Name － City , State Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Offered exceptional customer service to differentiate and promote the company brand. Offered direction and gave constructive feedback to motivate team members. Sales Associate Nov 2013 to Feb 2014 Company Name － City , State Explained information about the quality, value and style of products to Influence customer buying decisions. Guided customers in choosing items that reflected personal style and shape. Recommended merchandise based on customer needs. Cashier, Shipment Associate Nov 2010 to Jan 2014 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. Administrative Assistant Aug 2011 to Dec 2012 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. 1st and 2nd Grade Sunday School Teacher Oct 2009 to May 2010 Company Name － City , State Planned lessons and created classroom materials to instruct students about Judaism. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Education Bachelor of Arts , Culture and Media Studies 2015 Eugene Lang College The New School for Liberal Arts － City , State GPA: GPA: 3.87 Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance Minor in Psychology 3.87 GPA Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance University of Massachusetts Amherst － City , State GPA: Dean's List 4.0 GPA Dean's List Affiliations UMass Amherst Hillel | Aug 2009 - May 2010 New School Jewish Student Union | Aug 2011 - Present Volunteer for City Seniors Social Club at the YMCA | Feb 2012 - Mar 2012 Notable Achievements Old Navy Credit Card Enrollments (2013) Recognized as one of the top performers in the nation for Old Navy Credit Card enrollments. Employee Recognition, Schnucks Supermarket - Kaldi's Coffee In-Store Location (2009) Recognized by top associates for "great customer service." Skills Administrative Management, Problem Solving, POS, Human Resources, Time Management, Customer Service, Critical Thinking, Great Organizational Skills, People Skills

HR

BUSINESS DEVELOPMENT MANAGER Summary With 11 years of diverse managerial and marketing experience penetrating in domestic and international markets including Manufacturing, Engineering, Food and IT, I have honed my communication and marketing research abilities to gauge demand for products and explore new clients. Having managed several big projects, I have learnt to maintain equanimity under pressure and achieve goals both as a cross functional team member and individual contributor. Skills Determined team player. Versatile sales techniques. Team Building Time management skills with ability to prioritize results. Proficient in PowerPoint, Word, Excel and online survey tools. MS Access, Oracle basic Operating Systems: Windows 95/98/2000/XP/Vista/NT servers, MS DOS, Linux, Mac OS X ERP: Basic SAP R/3, SAP PP, SAP MM knowledge Software/ Applications: Internet Explorer, Outlook, Outlook Express, QuickBooks Editing Tools: Adobe Photoshop, Corel Draw General Productivity: MS Office Project Management Tools: Microsoft Word, Excel, PowerPoint Experience Business Development Manager February 2015 to May 2017 Company Name － City Responsibilities in Project 1:. Closed $200 million deal for fabrication and welding work of burners with Reliance Industries (India) in Partnership with Precision Industries Inc. LA, USA). Oversaw all aspects of new plant development and after work at Rajkot (India). Saved $20 million for Reliance Industries in burner designs. Supervised a team of 18 including Direct and Indirect People. Negotiated and saved 15% on purchase cost of new welding machineries valuing $7.5 million. Responsibilities in Project 2:. Introduced and represented Genie, a Terex Co. world leader of Material Lifts and Aerial Work Platforms in India. Oversaw advertisement, promotions and sales & services from launch. Sales grew by $10 million within a year and saw an increase of 5% next year. Infused concept of SNAPON and ABCD report, required from sales & service individuals on a weekly basis. Championed idea of intranet site for FAQ's, Brochures, Parts List, Presentations, and Competitor info. Led team of 20 people of Terex and Sunag for marketing, positioning and pricing strategy. Recognized as best employee of the month for sales performance in 2015. Developed active approach in solving client and sales issues, devising service teams and operators by appointing new local distributors. Planned and executed a shock and awe campaign with punch line - Genie, now in India! Using concept selling approach. Projected monthly volume, penetrations, and new business acquisitions versus company spend and met objectives. Responsibilities in Project 3:. Grew and expanded market for highly technical and heavy equipment's like hand tools, power tools, rotating union, etc. manufactured by Ansul USA, Snap On etc. in Indian market. Headed new sales development team in areas of Automobiles, Petrochemicals, Defense, Aviation, Railways, Machine Tools, and Steel etc. Established 5 new SKU's, one triggering $2.5 million additional sales revenues, 15% higher than previous year. Attend industry functions, conferences, and tradeshows. Monitor market conditions and identify opportunities for campaigns, services, distribution channels leading team of sales and marketing. Maintained comprehensive knowledge on new technology/equipment and report to mid and senior level management. Study risks and potentials involved when integrating into new venture with companies. Product Development Manager July 2009 to November 2015 Company Name Oversee life cycle from designing to after sales of 2.5HP Engine in Asian and Gulf markets. Participated in trade shows and brought 12 new clients. Collaborated with engineers to improve engine fuel efficiency from 5% to 15%. Designed new horizontal drilling machine for crankcase reducing rejections by 20%. Renegotiated deals on crankcase with vendors and solved quality problems by appointing new vendors. Promoted from Product Development Coordinator to Manager in 2011. Hired and supervised crew of 7 for Product development of 2.5 HP engine. Fixed problem of cracking crankcase and engine color by running prototype engine on field. Managed product-related support, feedback and inquiries from customers to understand market opportunities. Acted as a leader in development of product planning, marketing and product strategy. Furnishing information on sales forecasts and special reports to management. Product Development Manager January 2008 to March 2009 Company Name － City Promoted and install 1st ever wireless restaurant order management software solution in India via touch-pad devices. Oversee software sales lifecycle from closing to delivery to ensure it's functional, updated and supported. Converted 60% of potential 50 clients into buyers by the end of first year. Achieved quarterly target of $2 million in the first month of product launch. Appreciated for self-idea of "Service at your Desk", saving 5% advertising cost. Offered changes and custom made MIS reports as per client needs. Collaborated with internal teams to formulate strategies and technical changes in software. Daily use of MS office tools to feed in data to evaluate target market. Solved after sales technical issues visiting client locations. Marketing Research Analyst February 2005 to March 2006 Company Name Performed market research SWOT analysis for Amul Products, largest Food Company, marketing milk & milk products in India to study effectiveness of its brand. Integrate market research information into company system to develop new leads. Identify effect-cause relationships between financial outcomes and marketed actions, thus raising profitability. Used research tools to understand target market and its competitors, increasing response rate by 30%. Utilized excel charts, graphs and PowerPoint to portray results of complex analysis. Conducted ambush marketing for category-specific product to anticipate customers' future needs. Used quantitative and qualitative methods and consolidated information into actionable reports and presentations. Education and Training Master of Business Administration (M.B.A) : Marketing , May 2009 University of Pune India Marketing Bachelor of Business Administration (B.B.A) : May 2007 University of Gujarat India CERTIFICATIONS and TRAINING * Training - SAP Production and Planning (PP) | SAP Materials Management (MM) * Certificate - Introduction to Python Programming from Udemy * Certificate - Introduction to Python for Data Science from Udemy Skills acquisitions, Adobe Photoshop, advertising, approach, Automobiles, Basic, Brochures, budget, charts, closing, color, concept, conferences, Corel Draw, client, clients, Customer service, Databases, Decision Making, delivery, designing, Editing, ERP, Senior Management, financial, functional, graphs, hand tools, HP, Internet Explorer, Team Building, Linux, Machine Tools, Mac OS, market research, marketing, market, MS Access, Excel, MS Office, Outlook, Outlook Express, PowerPoint, PP, 2000, Windows 95, 98, Word, Microsoft Word, MIS, MS DOS, Multi-tasking, Negotiating, networking, next, NT servers, Operating Systems, Oracle, order management, positioning, power tools, Presentations, pricing strategy, Problem-Solving, development of product, Product Development, marketing and product, Programming, Project Management, Python, quality, QuickBooks, Research, selling, Sales, sales development, SAP Materials Management, SAP MM, SAP, SAP PP, SAP R/3, strategy, Strategic, Strategic analysis, team player, Time management, trade shows, Vista, welding

BUSINESS-DEVELOPMENT

OWNER/PRINCIPLE CONSULTANT Executive Profile Education and project management consultant with a career path that emphasizes strategy and development. Throughout my career, my passion has been supporting high-level influencer's in educational and youth-serving non-profit organizations in both strategic and tactical decision-making. I have worked in high-performance and high impact educational organizations for 15 years. I am an effective motivator and results oriented leader with a passion for excellence and working with diverse individuals. I have superior cross-functional and remote team communication skills, and am committed to follow through on all challenges for ultimate organization success. Skill Highlights Project Management Social Entrepreneurship Service Quality Improvement Budgeting Change Management Facilitation, Training, and Instructional Design Hard-worker Fast Learner Business and Strategic Planning Cultural Competency Knowledge Management Systems Design and Implementation Core Accomplishments US Army Veteran. Logistics and Supply Specialist. Honorably Discharged. Scrum Agile Expert Certified. Understands Agile philosophy and practices including Scrum, Kanban, DSDM, Crystal, XP, and FDD; Has a working knowledge of the various Agile and Lean project management methodologies; Has ability to compare and choose which methodology would be appropriate in a given situation. PMP. Application in process. Professional Experience Owner/Principle Consultant May 2013 to Current Company Name － City , State Manages a portfolio of higher education, youth and family-serving non-profit clients. Provides development, IT strategy and knowledge management systems consultation, advice and implementation. Provides operational workflow support, project planning, project management, management training, and technical writing of grant proposals, reports, press kits and master economic development plans. Continuing Education Instructor Jan 2013 to Jun 2015 Company Name － City , State Consistently receives high evaluation ratings by CT State Employees and professional students for personal leadership and productivity courses. Provides instruction in Traditional and Waterfall Project Management methods. Uses ADDIE instructional design method to roll out continuing education courses that meet the needs of adult learners. Project Manager Jun 2005 to Nov 2011 Company Name － City , State Developed and directed 6-year $1.225 million grant program designed to teach library and IT staff at 25 colleges and universities skills consistent with meeting needs of 21st century learners. Led team of project staff and a consultant to design a sustainable business model for grant partner organization. Conducted business planning activities. Facilitated strategy sessions with high-level directors and influencer's across multiple educational organizations. Developed financial models. Managed both on location and remote grant project staff. Developed communication plans. Oversaw project team tasks and schedule. Managed vendors. Implemented dashboard task and resource management system. Administered, managed and successfully closed grant program budget. Managed estimated versus actual budget. Reviewed and edited budget reports in collaboration with Financial Specialist. Submitted reports and final deliverables aligned with sponsor requirements. Developed training program for IT and Library staff in digital preservation tools and techniques. Traveled to partner institutions to provide workflow support and acquire resources in support of local institutional preservation program implementation. Designed quality management plan. Reviewed project quality based on plan requirements. Assistant Librarian to Director of Distributed Learning Aug 2001 to Jun 2005 Company Name － City , State Researched effective delivery models for consultation services, including marketing, production, intellectual property, and service quality evaluation methods in support of DCAPS. Prepared background reports, summaries, and documentation for Director of Distributed Learning. Designed and managed 6-week intensive summer youth educational program. Education Course , Management Consulting 2008 Cornell University Johnson School of Management － City , State Course , Financial Accounting 2007 Cornell University Johnson School of Management － City , State MLIS , Library and Information Science 2001 University of Pittsburgh － City , State MEd , Education 2000 Northwestern State University － City , State Bachelor of Arts , Theater 1999 Northwestern State University － City , State Additional Information 2015 Secretary. Hartford Commission on Art and Cultural Affairs. 2007 FRYE Institute Fellowship. Council on Library and Information Resources/Emory University. March 2006 Library Journal Mover and Shaker. Recognizes leaders in the library and information science field. 2006 Co-writer and co-designer of successful Rockefeller Foundation $63,000 Grant program to create an after-school music production studio and educational program for at-risk youth at the Southside Community Center in Ithaca, NY. Computer Skills MS Office Suite MS Project Adobe CS SharePoint

CONSULTANT

NX (UNIGRAPHICS) DESIGNER Summary Highlights Virus and spyware removal Highly motivated Resourceful Organized Excellent communication techniques Attention to detail Fast learner Education Associate of Applied Science , Computer Networking Technology - Microsoft Option 2012 Baker College of Owosso － City , State GPA: GPA: 3.55 Graduated Cum Laude, Dean's List Recipient GPA: 3.55 Graduated Cum Laude, Dean's List Recipient Associate of Applied Science , Drafting & Design Technology 1997 Baker College of Owosso － City , State GPA: GPA: 3.56 Graduated Cum Laude, Dean's List Recipient GPA: 3.56 Graduated Cum Laude, Dean's List Recipient Experience NX (Unigraphics) Designer Mar 2013 to Aug 2014 Company Name － City , State Design and modify Chrysler and GM shipping racks for prototype or production. Used NX 7.5, NX 8.0 or NX 8.5. Cashier Aug 2012 to Mar 2013 Company Name － City , State Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves and other areas and clean store. Cashier/Bakery Aug 2010 to Aug 2012 Company Name － City , State Operated cash register, cleaned cashier lanes, bagged groceries as needed Stocked shelves with baked goods, prepped frozen bread and roll dough for the bakers, cleaned doughnut case. Unigraphics Designer, CAD Jun 2004 to Jan 2009 Company Name － City , State Designed and detailed parts for intermediate shafts and steering columns for GM steering columns using UG NX and UG NX2. Produced and maintained accurate design documentation.Supplied production data to engineers and supervisors. Cashier Feb 2004 to Jun 2004 Company Name － City , State Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves and other areas and cleaned store. Designer, Unigraphics Operator Aug 1999 to Feb 2003 Company Name － City , State Maintained design changes on Front End Sheet Metal parts, Rear End Closure parts and their assembly files using Iman and Unigraphics. Produced and maintained math part files, drawing files and assembly files. Used Unigraphics versions 15, 16 and 18. Detailer Oct 1997 to Aug 1999 Company Name － City , State In SurfSeg: checked surfaces of parts, interference and gap checks between parts from UG and CGS part files. Created photo quality pictures for presentations. As a file checker, checked files to make sure they followed specific file guidelines using a file check sheet, EdsNet, CGS and file checker in CGS. Updated details in mlref (math reference) files for some body panels that reside in UG for CGS. Also, completed detail changes on mldes (math data file) and drawing format files. Detailer Jul 1996 to Dec 1996 Company Name － City , State Changed or added details to CAD drawings. Created control and assembly drawings for rear end car parts as specified in work orders, using CGS. Detailer Jul 1995 to Dec 1995 Company Name － City , State Maintained assembly drawings Maintained detail changes on drawings for Rear End car parts, using CGS. Skills CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5 Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7 Additional Information Assistant coach for local AYSO girls soccer team

DESIGNER

LEAD CONSTRUCTION MANAGER / REGIONAL QUALITY MANAGER Summary Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Highlights MS Office proficient Organized and detail-oriented Superb management skills Project budgeting Building codes and regulations Permit processing Safe job site set-up Blueprint fluency Power and hand tool operation Residential construction specialist Cost control Baseline schedules creation Experience 11/2010 to 03/2016 Lead Construction Manager / Regional Quality Manager Company Name － City , State Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Microsoft Project, Anritsu Software, Adobe Pro, Siterra, Remedy, Visio, Quick Base, Documentum Operating Systems: MS Windows / Mac OSX Methodologies: Operations Management, Homeowners/Property Management, Project Management, Business Analysis, Inventory Management Processes Accountable for managing the daily field construction activities for the AT&T Turf - LTE project in New Jersey /Staten Island and San Diego Markets Completed 1000+ LTE and NSB site builds ensuring scope of work compliance, safety, quality, schedule, implementation and customer satisfaction Committed to both NSB and LTE sites on the team and regarded by the team as one of most experienced construction managers. Continually provided guidance and training to multiple general contractors and OCI construction managers related to the LTE scope of work and AT&T specifications. Identified opportunities for improvement with project scope and methods of procedure. Implement changes and processes to improve construction efficiency and quality. Enforced our high quality expectations with the contractors and team by co-creating a QA punch list consisting of over 600 items to be checked and verified on each site. This list replaced the AT&T national standard ND-51 compliance checklist on Black & Veatch LTE sites and resulted in a formal submission to AT&T Wireless from the National Quality Manager for approval to be implemented nationwide. 01/2007 to 11/2010 Owner / General Contractor Company Name － City , State Supervised construction for over 300 Projects in New York, New Jersey and Pennsylvania and managed a construction team of up to 20 people including Employees, Subcontractors, Architects and Engineers. Worked closely through weekly cross-functional meetings with Engineering, Subcontractors, Employees, Homeowners and Property Management. Assigned action items and tracked required deliverables and task completion to maintain project deadlines. Key contributor to the designs and revisions of construction details throughout the construction phase for standardization of design specifications and creation of construction task order and tracker templates. Continuously monitored working environment, production and quality to effectively and safely increase revenue, efficiency and Profitability. Often answered construction, design and logistics questions and resolved numerous project issues,. 07/2006 to 05/2007 Specialty Manager Company Name － City , State Supervise Associates in the selling effort, ensuring the store's in-stock position and maintaining an appealing and organized store appearance. Key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns and supporting service needs for both. Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing and communicating to associates. Provided support for Microsoft Client and Server systems. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. 01/2001 to 01/2006 System Administrator Company Name － City , State Provided support for Microsoft Client and Server systems. Installed and supported network printing devices, upgrades and repairs hardware. Maintained user and group policies, Active directory, security procedures, VPN and client requested back-up procedures. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). Performs technology needs analysis. Rolls out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan. Manages small to medium sized projects according to agreed upon budgets and schedules. Assists with technology planning through ongoing research. Education 2006 Currently Pursuing Cisco Certification and PMP Certification, 2016 Netcom Information Technologies Microsoft Certified Professional Andrew Connector & Weatherproofing Certificate OSHA 10-hour Certification First Aid/CPR RF Awareness Skills account management, Active directory, Adobe, back-up, backup, budgets, Business Analysis, Cisco, Client and Server, coaching, hardware, CPR, client, customer satisfaction, Databases, Documentum, e-mail, First Aid, functional, hiring, internet access, Inventory Management, logistics, Mac, managing, meetings, Microsoft Certified Professional, MS Excel, MS Office, office, MS Outlook, MS PowerPoint, Microsoft Project, MS Windows, MS Word, needs analysis, Network administration, network, Operating Systems, Operations Management, Performance management, policies, Processes, Project Management, Property Management, Quality, QA, Quick, repairs, research, safety, selling, sales, San, scheduling, staffing, supervisor, Supervising, supervision, upgrades, VPN, Visio, web server

CONSTRUCTION

MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER Summary Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Highlights MS Office proficient Risk management evaluation background Excellent communication skills Organized Reliable Strong sense of banking ethics Strong compliance and operational background Experience 08/2014 to Current Mortgage Group Operations Manager, Banking Officer Company Name - City , State Monitor and approve pricing deviations in accordance with BB&T policy Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs). Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed Develop, coach and guide staff for continued “grass roots” level execution of assigned operational components of retail mortgage lending Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered Coordinate “rush files” and process prioritization with the RPST Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed. Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel. Follow-up with associates on delinquent training as required by Learning Center Conduct knowledge sessions and coordinate implementation of new products, product changes and updates. Arrange for proper HS on boarding, training, equipment and administrative processing of new hires. 08/2013 to 08/2014 Home Mortgage Direct Mortgage Loan Counselor Company Name - City , State Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review Execute effective mortgage client development plans to meet or exceed agreed upon mortgage production goals (including continuous sales/phone sales training) Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law 01/2011 to 08/2013 Credit Analyst 1 (BBRC) Company Name - City , State Responsible for spreading financial statements and tax returns according to GAAP and internal credit policies. Analyzing diverse credit information for BBRC channel loans. Providing financial analysis of several types of business entities to assist underwriters with credit decision. Proficient knowledge of Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus. 01/2010 to 04/2011 Commercial Loan Documentation Specialist Company Name - City , State Loan administration duties include the review and preparation for assigned loan portfolio. Loan documentation business customers (secured and unsecured) Provides support to Regional Business Banking Customers (Revenues $2-$20 million) Review credit approvals, verify documentation and comply with credit/bank policies Maintain customer care line to prepare assistance for Regional Business Banking 01/2005 to 09/2009 Banking Center Manager II AVP Company Name - City , State Lead a team of sales/service professional to meet and exceed goals and service targets Directly work with customer to uncover and satisfy their financial/mortgage needs Conducted and approved quarterly and yearly performance evaluations of associates Developed and monitored individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners Ensured the audit/compliance procedures of the center are followed while maintaining the highest level Of customer service Managed difficult situations with customers and providing clients with information, data and advice Periodically communicated with consumer executives, review center performance assessments and update staff on business developments Created workforce stability by cultivating an engaged, spirited and well coached team. 01/2001 to 01/2005 Personal Banker, Officer Company Name - City , State Provide financial solutions to consumers and business. Provided financial and advising counseling to customers Prepared loan documents and conducted closings Comply with all federal and state regulations. Accomplishments Employee Relations Process Improvement Recruiting and Retention Increased mortgage pipeline by 75% with in one year Ranked 3rd out of 37 banking center in operational excellence in previous market Employee Development / Training Selected by Senior Management as contributor for CFPB project to prepare for 2015 CFPB origination exam Promoted to Mortgage Operations Manager of Home Mortgage Direct within a year Education April 2003 Real Estate Fundamentals Completed Salesperson / Broker Course : Real Estate Broker Dan Mohr Estate School - City , State 2015 BS : Business Management Guilford College - City , State Minor in Non-Profit Management Skills Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient with Unifi system, policies and sales

BANKING

NATIONAL ADMINISTRATOR, POPULATION HEALTH AND ASSOCIATE DIRECTOR, VISIT CLINICAL PRACTICE Education Maters Certificate in Lean Six Sigma, Healthcare 2015 Villanova University City , State MPH Masters of Public Health, Health Care Administration 2012 West Chester University City , State M.D. : Medicine 2001 Saint Petersburg State Medical Academy City , Russia Executive Profile Healthcare executive with 16+ years of progressive experience in acute and post-acute care settings. Experienced in clinical operations, process improvement, quality, population health management, clinical integration, business development and marketing strategy in for-profit, and nonprofit health systems. Exceptionally strong in design and development of value based solutions and collaborative approaches in health care delivery with physicians, health systems, and related organizations. Professional Experience National Administrator, Population Health and Associate Director, Visit Clinical Practice 03/2014 to Current Company Name City , State A home health company with net revenue of $1 billion and 300 service offices in 22 states Responsible for design and implementation of population health initiatives in 100 service offices nationwide.  Promote  cross-continuum collaboration with physician practices, major health systems, payors, accountable care and community organizations. Report to Division Director, Visit Clinical Practice. Designed and implemented HF initiative in 100 offices, which led to 16.9% decrease in rehospitalizations, 6%-16.9% improvements in STAR outcomes, 21% decrease in utilization of services and 5.2% increase in admits per day, resulting in $13,085,546 in additional revenue in 14 months. Successfully implemented career pathing programs to develop specialized care teams across practice, resulting in the development of 461 cardiac leads, and 3000 trained health professionals nationally. Developed COPD program which received approval and recognition by National COPD Foundation. Designed and implemented Comprehensive Joint Replacement (CJR) program to improve the quality of care. Developed bundled program protocols for CABG, AMI, and Heart Failure for effective care delivery. Fostered over fifteen provider/payor relationships by developing operational/clinical processes to integrate care across the continuum. Conducted a practice-wide gap analysis with patient experience committee to identify key problem areas and develop effective strategies for improvement. Collaborated with policy team and overhauled clinical documentation to promote patient-centered goals, reducing documentation time by 30 min. Led gap analysis for QAPI team to identify processes necessary to ensure patient safety. Led the design of Palliative Care educational/operational program in collaboration with specialty practices. Performance merited two promotions in three years. Resident, Executive Administration 02/2013 to 02/2014 Company Name City , State A 231-bed hospital, part of Main Line Health, a not-for-profit health system serving portions of Philadelphia and its suburbs Participated in a variety of projects which included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, and strategic planning. Reported to Vice President, Patient Care Services. Facilitated strategic, financial, and operational planning and opening of OBS unit in collaboration with senior leadership. Analyzed key elements to implement Patient Centered Medical Home (PCMH) and enhance access and continuity, identify and manage patient populations, provide culturally and linguistically appropriate care, track and coordinate care, measure and improve performance in cancer center. Developed strategies for improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, and reducing patient wait time in cancer center. Devised measurement standards to guide performance improvement in OBS unit. Developed evidence-based strategies to improve HCAHPS patient satisfaction score. Conducted leader rounding with clinical staff to promote efficiency, and build relationships in supplier-customer chain. Healthcare Consultant 08/2012 to 12/2012 Company Name City , State National Institutes of Health(NIH) funded public health coalition serving Upper Merion Area As part of MPH graduate thesis. Evaluated organizational sustainability and management processes, communicated results to the key stakeholders and provided recommendations to senior leadership. Developed strategies to increase utilization of expertise and services; improve access to priority populations; reduce service redundancy, and facilitate membership growth. Director, Department of General Medicine & Consultative Services; General Physician 11/2005 to 06/2012 Company Name City , State A 280-bed hospital with 30,000 OPD patients annually ​ Clinical and quality operations management of the department and 70 FTE clinicians; managed day to day operations of the department and maintained physician relationships; reported to System Chief Medical Officer. Led the establishment of primary care clinic and supporting diagnostics. Led planning and construction of three deaddiction and rehabilitation centers. Directed the organization of yearly medical camps to provide access to care to approximately 900 patients. Established an international platform for staffing, which led to worldwide recruitment of physicians to provide services. Led community health needs assessment project to address priority health needs. Directed cultural competency program and developed training guidelines for health professionals. Collaborated with Director of Finance to develop system-wide unit report cards to monitor turnover, fiscal resource use, and budgets for departmental activities. Active with several hospital committees including Member of Patient Safety Committee, Physician Leadership Assembly, and Strategic Planning and Execution Committee. Professional Affiliations American College of Healthcare Executives, Member Healthcare Leadership Network of Delaware Valley, Partner Healthcare Organization, Ambassador Lean Healthcare Exchange, Member Community Involvement Advisor, Quality Insights-Care Coordination, and Medication Safety Project Advisor, Population Health Alliance (PHA) Social Determinants of Health Project

HEALTHCARE

FINANCE OFFICER Professional Summary To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management. Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ½ years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%. 17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management. Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player. Skills Work History Finance Officer , 01/1997 to 04/2014 Company Name – City , State Managed working funds of the office. Maintained general ledger of the office. Reconciled sub-ledgers to general ledger account. Reviewed financial status to ensure there are no discrepancies. Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation. Prepared annual budget analysis and proposal. Prepared bi-monthly payroll to four staff. Reviewed and processed accounts payables. Assisted internal auditors during audits. Researched accounting and audit issues and complied accordingly with generally accepted accounting principles. Maintained and regularly updated inventory of promotional materials. Handled maintenance and procurement of office equipment and office supplies. Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences. Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia. Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination. Tourism Assistant , 01/1994 to 01/1997 Company Name – City , State Handled accounting and financial reports. Entertained visitors of the Tourism Director. Answered phone inquiries and mailed brochures and promotional materials they requested. Processed personnel record consisting of computation of leave credits. Assisted on various functions of the office when needed. Finance Officer and Acting BIR Representative , 06/1985 to 12/1993 Company Name – City , State Managed Consulate funds averaging $600,000 per month. Transferred funds among other foreign offices averaging $50,000 per transaction. Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco. Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general. Handled accounts payable. Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation. Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds. Checked and receipted daily collections and prepared daily deposits. Prepared bi-monthly payroll for 40 staff. Account Examiner , 01/1980 to 01/1985 Company Name – City Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco. Prepared reports of disbursements and collections of the above-mentioned posts. Liquidated cash advances of assistant secretaries and ambassadors. Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course by H& R Block 1982 - Passed, Philippine CPA Board Exam : 1 1994 Bachelor of Science : Commerce Accounting , 1 1975 University of Batangas (formerly Western Philippine Colleges) - City Commerce Accounting 1 1 Junior Philippine Institute of Accountants - Affiliations Philippine Institute of Certified Public Accountants Government Association of Certified Public Accountants 2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports

FINANCE

AIRCRAFT SALES Professional Summary I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and our society as well. Areas of expertise include investigative policy research and Statistical Analysis, proven ability to interact effectively with employee and the public in a professional manner. Great team leader with strong organizational skills and formidable work ethic. Seventeen years construction management experience, with industrial and commercial construction jobs valued from four million to hundreds of millions of dollars. Last six years of construction as an owner operator of an Industrial Welding Company. Retired from Ironworkers Local Union 118 Sacramento on December 7, 2001. Went back to school to Utah Valley University in 2005 received a Bachelor degree as a Professional Pilot and A Master's Degree from Arizona State University on December 19, 2012 with a Master's of Science Technology Aviation Management (Human Factors). Supervisory Skills Able to multitask in different areas:Crew resource managementGroup team leader Aviation Research and Statistical Analysis Task oriented to help improve safety and efficiency in day ­ to ­ day operations. Proficient with the FAA and Department of Transportation standards and regulations that cover Flight rules (FAR and CFR (s)) and Public Airport policy Competent in computer data processing concepts Proficient with verbal communication and visual communication techniques for various programs. Professionally educated to gather information about the human abilities, limitations and characteristics and applying it to tools, machines, systems, tasks, jobs, policies, and their environments to produce a safe, comfortable and effective work environment. Competent to better understand how humans are able to safely and efficiently integrate with technology. With this knowledge one can translate this experience into design, training, standards and policies and to help reinforce individual performances Well versed with, SPSS, Excel, Power Point and some R. Skills Work History 02/2013 to Current Aircraft Sales Company Name – City , State Research aircraft in various advertisement media. Investigate currency of aircraft within the FAA aircraft data registry. Research and investigate if each aircraft is compliant to FAA (FARS and CFR)/DOT standards. Research and analyze each component on each aircraft. Research and investigate aircraft bluebook for price differentials. Help create an appraisal for each aircraft. Photo each aircraft and their respective log books for the use of advertisement and to make sure the records are current with proper maintenance and proper weight and balance. Help with advertisement and facilitate the sale of each aircraft. 01/2012 to 05/2012 Internship Company Name – City , State Airport Safety Inspections (Daily, Weekly and Monthly)  Investigate, research and analysis of loss of customer retention and fuel purchase income. Uphold current State Aviation Laws Revision and New Aviation tax laws Investigate, research and analysis of loss of customer retention and fuel purchase income. Authored a new written policy for Line Crews Safety Gear (Vest) and designed them Hess Steel Company ­ C- 60 Licenses. Owner - Operator Company Name Supervised and directed crews from four to twenty­seven ironworkers. Certified Commercial Welder Completed OSHA Safety Training Course. UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised and managed crews from 3 to 40 men. Supervise Jobs from tens of thousands to multi­million dollars buildings. Supervised on ­ Powerhouses, High Rise buildings, Construction of State Prisons, Highways, Water Treatment Plant, Bridges, and Airports, etc. Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement of codes and safety regulations Read structural engineering drawings Job site supervision & safety Workflow & project scheduling. Education Graduate Degree : Arizona State University (ASU) - City , State Master : Science Technology Aviation Management - Human Factors GPA: GPA: 3.5/4.0 Science Technology Aviation Management - Human Factors GPA: 3.5/4.0 Applied Project - (FAA Sponsored) - Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety and Human FactorLaw and EthicsIntermed StatisticsAirport Planning and DesignResearch Techniques and Applications 4 2010 Bachelor of Science : Aviation Science Aviation Utah Valley University (UVU) - City , State GPA: GPA: 3.67/4.0 Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program · Course Works of 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety and Professional SeminarsIntroduction to Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory of Instruction 4 2008 Certified InstructorAir Traffic Control : General Education Columbia College - State GPA: GPA: 3.52/4.0 General Education GPA: 3.52/4.0 12 1982 General Education American River College - City , State GPA: GPA: 3.2 /4.0GP General Education GPA: 3.2 /4.0GP Accomplishments Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time for King Air B200. Train at Mather Air field with Sim Check. Welding Certificates. 6010. 7018. 202. 211 Nickel High production flux core. 232. Skills Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written Additional Information PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt in Tae Kwon Do Coached Pop Warner Football team to a Super Bowl Championship. Went back to school in 2005 ­ 2012 and received my Bachelor and Master's degree in Aviation Enjoy the outdoors, spending time with my family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer with Tuolumne Recreation Department Coaching ­ Soccer, Baseball, and Football. Coached Middle School Boys/Girls Basketball (6th, 7th, & 8th graders)

AVIATION

FITNESS CONSULTANT Experience 09/2013 to 03/2014 Fitness Consultant Company Name － City , State Conducted tours, and gave wellness advice to help every person change their lives. Also, did outside marketing to help drive in business and conducted calls to prospective members. 08/2012 to 05/2013 DAEP/Special Education/Coach Company Name － City , State Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for Middle school and high school athletes. 08/2009 to 05/2012 PE/Special Education/Coach Company Name － City , State Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities. Also worked with the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field throughout various teams and levels in the Athletic Department. 07/2014 to Current Sales Company Name － City , State Helped grow the business from the inside out. Maintained detailed records of jobs and potential clients. Maintained client relations and work. ​ Education and Training May 2009 Parks and Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City , State Parks and Recreation Management Criminal Justice Blinn College － City , State Member of the football and baseball teams President of SAAC Member of the Student Council. Crimianl Justice Texas A&M University-Commerce － City , State Member of the football team Vice President of SAAC Memeber of Student Council ​ Additional Information CDL Drivers License THSCA Member CPI member Activities and Honors Member of the Bulldogs Baseball Team. (2007-09) Special Olympics Coordinator (Western Oklahoma) Member of TKE Fraternity. Tau Kappa Epsilon Vice President Vice President of The Student Athlete Advisory Committee (SAAC) TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX Member of the Lions Football Team President of the Student Athlete Advisory Committee (SAAC) Special Olympics Coach Member of the Criminal Law Club BLINN COLLEGE - BRENHAM, TX Member of the Buccaneers Football and Baseball Teams. Special Olympics Coach Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area. Additional Skills CPR/AED Certified CPI Certified (Crisis Prevention Intervention) THSCA Member (Texas High School Coaches Association)

FITNESS

SALON DESIGNER Career Overview Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people. Team-player eager to bring strong administrative skills to a growing company in need of top-level support. Self-motivated administrative professional with extensive experience overseeing office operations. Professional Experience Salon Designer December 2014 to June 2015 Company Name － City , State Essential Duties and Responsibilities but not limited to:Perform hair style consultation in order to decide what services the client needs.Provide services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.Maintain safety standards and cleanliness.Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs.Maintain a consistent relationship with client base in order to ensure return clients.Pro-actively develop new customers.Attend and participate in continuing education and training in order to follow new trends and techniques.Perform waxing services.Thorough knowledge of hair styles, hair care products and related procedures.Physical mobility, able to stand for prolonged periods of time.Inventory stock and requisition new merchandise.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Ticket, arrange and display merchandise to promote sales.Exchange merchandise for customers and accept returns. Call Center Representative October 2013 to November 2013 Company Name － City , State Determine requirements by working with customers.Answer inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfill requests by clarifying desired information; completing transactions; forwarding requests.Sell additional services by recognizing opportunities to up- sell accounts; explaining new features.Maintain call center database by entering information.Keep equipment operational by following established procedures; reporting malfunctions.Update job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Set-up Processor January 2013 to August 2013 Company Name － City , State Assemble and print submission documents to be moved to Credit Processors.Order appraisals from appropriate Appraisal Management Company, title from the title attorney, subordinations as needed.Complete all QC fields within LOS and Loan Flow and respond to all QC issues as required.Maintain integrity of all data within the loan file and check validity of data on the submitted.Maintain contact with Loan Originators advising them of status of loan package as needed Prepare verifications of employment.Set up and disclose 30-40 loans per month. Sales Associate October 2012 to December 2012 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Clean shelves, counters, and tables. Package purchases, and wrap gifts. Change Watch Batteries. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Demonstrate use or operation of merchandise. Owner November 2009 to May 2012 Company Name － City , State Essential Duties and Responsibilities but not limited to:Maintained a positive, upbeat atmosphere, while ensuring high customer satisfaction.Established a strong relationship with client base to generate long term business.Performed all marketing for business.Performed accurate monthly inventories of supplies and hair products.Schedule client appointments.Update and maintain customer information records, such as beauty services provided.Counted and documented opening and closing cash amounts daily.Demonstrate and sell hair care products and cosmetics.Keep work stations clean.Stay informed of the latest styles and hair care techniques.Educated clients about products and self- maintenance for healthy hair.Cleaned and maintained the entire salon. Education Cosmetology License , Sep 2007 SUNSTATE ACADEMY － City , State , United States Cosmetology License Associate of Arts : General Education , Aug 2006 SAINT PETERSBURG COLLEGE － City , State , United States General Education Languages Bilingual, Greek and English, oral and written. Skills Adobe, attorney, benefits, call center, cash registers, closing, good communication skills, interpersonal skills, oral, consultation, Credit, client, clients, customer satisfaction, database, English, features, Greek, Inventory, Regulatory Compliance, marketing, Excel, Exchange, money, Power Point, Ms Word, policies, problem-solving skills, Processors, Maintain records, reporting, researching, retail, safety, sales, tables, written

DESIGNER

SENIOR ACCOUNT EXECUTIVE Experience 10/2011 to Current Senior Account Executive Company Name － City , State 10/2011 to Current Senior Account Executive Company Name － City , State Serve as day-to-day contact for senior level Microsoft clients (e.g. collaborate, strategize and counsel on approach to business problem and/or storytelling goals) Oversee strategic storytelling efforts in major metropolitan markets that aim to grow consumer perceptions of Microsoft and its positive impact on a community (e.g. markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate with internal and external stakeholders on messaging, narrative development and communications plans support a holistic storytelling approach (e.g. PR, social, product, marketing, stakeholders etc.). Maintain lasting relationships with top-tier influencers across a variety of tech and consumer sectors on behalf of clients like Microsoft, Volvo and Safeway. Manage junior level team members, offer career coaching and mentorship Managed and grew Microsoft Office brand ambassador program (e.g. which worked to drive brand awareness, credibility and shift consumer perceptions through notable consumer lifestyle bloggers and influencers via online and social campaigns Drove strategic campaign development and execution for Microsoft Office events and key seasonal moments (e.g. holiday, back to school, etc.). 10/2009 to 10/2011 Public Relations Associate Company Name － City , State Provided public and media relations/public affairs support for Walmart stores in Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building and maintaining relationship with statewide nonprofits and other stakeholders). Managed media relations and executed ongoing awareness campaign for an alternative youth education program (Oregon National Guard Youth Challenge Program). Managed healthcare association, Oregon Society of Physician Assistants (e.g., membership recruitment, conference planning and execution). 01/2008 to 10/2009 Assistant Manager Company Name － City , State Managed team of up to 10 sales associates (e.g., scheduling, sales coaching and retail operations). Ensured that associates are successfully marketing the Fossil brand. Coached associates on sales floor; trained new associates on company values and sales expectations. 01/2007 to 12/2007 Assistant Manager Company Name － City , State Promoted to people manager; managed team of 80-plus employees; sought and recruited brand reps (e.g., conducted interviews, hired and led new employee orientations). Worked as visual manager (e.g., supervised visual and marketing layouts and brand presentation). Education June 2006 B.A University of Oregon － City , State from the School of Journalism and Communications Skills approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic

PUBLIC-RELATIONS

NURSE CLINICIAN II ON MEDICAL/CARDIAC INTENSIVE CARE UNITS AND INTERVENTIONAL UNIT OBJECTIVE I am a Registered Nurse applying for the Doctor of Nursing Practice (DNP) concentration in nurse anesthesia (CRNA) with strengths in high-quality collaborative interdisciplinary patient care, technical procedures, and strong patient-family communication. I am aiming to receive exceptional training and invaluable learning experiences from your institution's School of Anesthesia. I wish to challenge my flexibility during critical situations while working under fast-paced emergency situations. With my BSN educational degree from Loyola University Chicago and estimated 4 years experience in the MICU (2 years as a nursing care technician and working as a MICU RN since September 2013), I believe I am highly qualified and am seeking an opportunity to be and well-trained to become an exceptional Nurse Anesthetist from a top-ranked institution. Professional Summary Two solid years of experience in the Medical/Cardiac/Interventional ICU at Advocate Lutheran General Hospital. Provide compassionate care to critically-ill patients suffering from injuries or debilitating medical conditions. Observe behavior and symptoms and report changes to on-call physicians. Competently trained in telemetry monitoring, ventilator management, titration of high-potency vasoactive drugs, CRRT therapy, Hypothermia therapy, TPA management, IABP management. Managed life support equipment and IV administration of fluids and medications. Respond to cardiac and respiratory code situations per current ACLS guidelines. Proactively learned new procedures and treatment protocols. Educate families about patient conditions and provide support as needed. Competent in providing end-of-life care to palliative and hospice patients. Frequently acts as preceptor to nursing students in critical-care rotations. Maintains strong reputation for achieving high levels of patient satisfaction. Device Competencies & Proficiencies: telemetry monitoring, ventilator management, CRRT/CVVH therapy, hypothermia therapy, TPA management, Intra-Aortic Balloon Pump management, Flow Trac device (Cardiac Output, Cardiac Index monitoring device), Impella, Pacemaker and Transcutaneous Pacemaker management, Rapid Infusers, Swan-Ganz Catheter, Bladder Pressure, Potent IV Medications including Vasopressor and Sedation Drugs (Including, but not limited to: Neo-Synephrine, Levophed, Vasopressin, Epinephrine, Dopamine, Dobutamine, Propofol, Fentanyl, Midazolam, Lorazepam, Morphine, Nitroglycerine, Nipride, Nimbex) Licenses and Certifications Registered Nurse: State of Illinois: August 2013-Present Advance Cardiac Life Support (ACLS) Certification: 2014-Present Basic Life Support (BLS) Certification: 2014-Present Pediatric Life Support (PALS) Certification: 2015-Present NIHSS Certified (September 2013- Present) Skill Highlights Life support IV administration Medication administration Therapy and treatment Procedural assistance Hourly Rounding HIPPA compliance Reporting and documentation Computer charting Diagnostic assessments Vital signs Professional Experience 09/2013 to Current Nurse Clinician II on Medical/Cardiac Intensive Care Units and Interventional Unit Company Name － City , State 08/2014 to Current Dancer for Chicago Luvabulls Company Name － City , State Lead, cheer, applause, support the Chicago Bulls during basketball games held throughout the season at the United Center. Encourage crowd involvement during gametime through dance performances, crowd activities, and in the concourse. Maintain crowd orderliness with spectators. Participate in charity work, fundraisers, and community events around the Chicagoland area. Responsible in making certain that practice sessions are thoroughly met, and being prepared for changing conditions on gameday. 06/2011 to 08/2013 Nursing Care Technician II on Medical/Cardiac ICU and Interventional Unit Company Name － City , State Nursing Care Technician/Unit Secretary (Dual Role) for a 33-bed Medical/Cardiac/Interventional ICU floor. Providing basic patient care including: blood glucose monitoring, obtaining patient vitals, and assisting patients with bathing and grooming (Activities of Daily Life). Competent in phlebotomy work and can perform 12-lead EKG on patients. Provide assistance to the nurses to execute direct patient care which may include wound care dressing, complete patient baths or assisting in physical therapy. Able to perform unit secretarial duties including admitting, transferring, and discharging a patient, preparing patient charts, and handling/directing phone calls. Education and Training 2013 Bachelor of Science : BSN (Bachelor's of Science in Nursing) Loyola University Chicago － City , State , USA Cumulative GPA 3.59 Honors •Dean's List, Loyola University Chicago (Semesters 1-4, & 8) Awarded to students with a GPA of 3.5/4.0 or higher   Awards Recipient of multiple Advocate Lutheran General Hospital Spirit Awards: Awarded to employees who demonstrate Behaviors of Excellence and provide excellent patient care Alpha Sigma Nu Jesuit Honor Society: Member (October 2012-May 2013) Awarded to students in the top 15% of their class academically and have demonstrated a record of service and Loyola to the Jesuit ideals of education Sigma Theta Tau Honor Society of Nursing: Member (November 2012-May 2013) Awarded to nursing students with a 3.0 GPA or higher National Society of Collegiate Scholars: Member (Jan 2010-May 2013) Awarded to students with a GPA of 3.4 or higher Co-Curricular Activities DNV Unit Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital Unit Restraint Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital Loyola University Chicago's Nursing Student Council Executive Board: Vice President (April 2012-May 2013) Loyola University Chicago's National Society of Collegiate Scholars Executive Board: Co-Social Chair (Sept 2012-May 2013) Loyola University Chicago's Nursing Student Council: Class Representative (Aug 2009-May 2013 Professional Organizations AACN (American Association of Critical-Care Nurses): Member (Feb 2015-Present) Volunteer & Community Service Honduras Global Public Health Brigade (May 2013) Service trip to the Honduran community of El Jute for one week. The trip objective is to empower rural Honduran communities to prevent common illnesses through in-home infrastructural development, community leader training, and health education. Through collaborative volunteer work, the overall infrastructure was improved within the home through the construction of five projects: eco-stoves, latrines, water storage units, showers, and concrete floors. Special Participation Research study participation Skills Fluent in conversational Spanish Competent in performing 12-lead EKGs Proficient in Microsoft Office (Word, Excel, PowerPoint) Highly organized with excellent communication skills Willingness and rapid ability to learn that results in professional growth and cooperative relationships with colleagues

ADVOCATE

ACCOUNTANT III Summary Talented Accountant  employing creative teaching strategies to engage students fully in the learning process. A highly motivated Accounting professional with a verifiable record of accomplishment spanning over thirteen years. Highly creative, recognized as a results-oriented and solution-focused individual.  Highlights Areas of strength include: Accounts Payable Account Reconciliation Organizational Skills Grant management Work as Team Player *Communication Skills Time Management Skills Research Abilities General Ledger General Journal COMPUTER SKILLS Microsoft Office Groupwise/Outlook UTShare Experience Company Name January 2014 to Current Accountant III City , State Responsible for grant management including preparing corrections, cost transfers, budget transfers, invoices and final reports. Request cash drawdowns and complete monthly reconciliations for grants and contracts. Correspond with outside granting agencies and University Grants and Contracts department to verify billing details. Monitor accounts receivable balances. Company Name January 2007 to January 2014 Assistant Accountant City , State Full charge processing of all functions related to accounts receivable, accounts payable & purchasing, assists in year-end close out. Independently research records and prepare journal entries as necessary. Reconcile records and documents; record general ledger entries. Analyze accounting records for compliance with DCCCD procedures. Company Name January 2006 to January 2007 Accounting Clerk B City , State Examined, coded, verified, balanced, and reconciled various kinds of transactions, invoices and reports. Reconciled specific general ledger accounts and prepared adjusting journal entries as needed. Maintained spreadsheets and other related files and documents to record accounting transactions. Cash handling. Company Name June 2003 to January 2004 Accounting Instructor City , State Plan course instruction based on the approved syllabus/course outline provided to assure course content and learning objectives are met. Design, administer, and grade examinations to assess achievement of course objectives as identified in the syllabus and as approved by the Academic Dean. Schedule and post office hours to provide academic support to students, tutor if necessary, and provide other assistance as needed. Start classes on time, conduct classes for the full time period, and enforce any applicable campus administrative policies. Utilize a variety of teaching styles and methods to accommodate diverse learning styles of students. Company Name January 2003 to January 2004 Student Accounts Representative/Bookkeeper City , State Tracked and maintained student accounts throughout the collection process to ensure prompt payment of outstanding balances Advised students regarding their payment options and financial policies Provided customer service and answer student inquiries regarding their financial status Reviewed student payment plans for completeness and accuracy Posted student tuition and fees Issued system generated receipts Assisted in charging tuition and fees, as well as reviewing monthly earnings Updated appropriate tracking systems for timely billing and collections Processed forms related to student status changes in accordance with company policies and procedures Performed student account maintenance activities, including conducting account reviews, reconciling aging levels verifying account clearances, applying payments, monitoring collection activities, and updating accounts in compliance with established company AR management policies and procedures Responsible for billing third-party vendors for payment of student tuition and fees. Education Prairie View A & M University 2003 BBA : Accounting Accounting Prairie View TX *Member: Phi Beta Lambda, Future Business Leaders of America University of North Texas 2013 BBA : Finance Finance Dallas TX University of North Texas 2015 MBA : Strategic Management Strategic Management Accomplishments Conducted a self-designed training class on Business Office Procedures; quarterly. Trained 3 co-workers on job functions. No Audit findings; 2012, 2013 & 2014. Skills Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, AR, Billing, Budget, Cash Handling, Closing, Coaching, Communication Skills, Contracts, Credit, Customer Service, Financial, Forms, General Ledger, General Ledger Acounts, Grants, Groupwise, Instructing, Mentoring, Merchandising, Microsoft Office, Outlook, Organizational Skills, Packaging, Policies, Pricing, Public Speaking, Purchasing, Receiving, Reconciling, Research, Spreadsheets, Team Player, Time Management, Year-End

ACCOUNTANT

INFORMATION TECHNOLOGY ANALYST Summary To pursue a caring and creative career, where I can apply my existing knowledge, acquire new skills and contribute effectively to this nation's future, our children. Having prior experience in IT field, exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud's life. Skills apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation Experience 09/2010 to 09/2011 Information Technology Analyst Company Name I believe that each child has their own potential and interests and curiosity in learning. Designing an organized classroom setup, positive and welcoming, caring and secured, safe-risk taking, theme based, and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially, emotionally, physically, and intellectually. I believe the teacher needs to be a supportive person as well as a guide in providing the information, and plans for hands on activities with tools and materials that help them for self-discovery and understand the lesson in curriculum. Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them. My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets. Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers, this gives the space for exploration and creativity. I would have the strong idea on having the curriculum inclusive of each child's needs and interests. Curriculum plan involving group work, which is the key for the student led jobs, and direction to help others, teach respect for others and themselves. Motivation and stimulation are the factors that pull out the full potential of the child. Recording their interests and motivated ideas of every student periodically, and sharing with the parents and caregivers to engage the children. Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling. Giving the ownership to the children yields mutual trust, support, and love between teacher and child. Developing trust, love and respect for themselves and others help avoid bullying and hurtful words/actions. Make the point that, every child should be treated consistent, equal, fair and approachable. Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place. I believe in the quote 'A strong body makes the mind strong and strong mind makes a body strong', I would encourage more of the outdoor activities during the supporting weather. I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love and respect can be achieved more in outdoor group activities. A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat, lots of fruits and vegetables, dairy foods, and less sodium and sugar. I would be compassionate, dedicated, and continue learn and strive to give the best part to my children as a future teacher. I understand teaching involves regulations, restrictions, and responsibilities, as with any other job but this comes with the package of cherishing moments, excitement, joy of being with the innocent and laughing children. Enjoy students and everything they do and accept them as they are, that would be the best gift we give the children who come to school leaving the parents. My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place. 01/2010 to 08/2010 Technology Analyst Company Name 10/2006 to 06/2008 Software Engineer Company Name 07/2004 to 10/2006 Project Engineer Company Name I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization. I have been volunteering with my nine year old and five year old children classrooms for book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones in both public and private schools. I am working on doing First Aid and CPR certification. I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs. Artifacts: As part of Early Childhood Education journey, program observation, children observation of infants/toddlers, school age children helped us to know the curriculum, children needs, interests and expectations as a future teacher. I am attaching hereby the program observation, anecdotal/running record report assignments as part of the ECE courses. Curriculum Plan TITLE: Modes of Transportation, Art and Play activities, teach the class on sounds, different vehicles, and shapes. CHILDREN: Age group of 3-5 years, Group activity, ACTIVITY: Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds to pictures during meeting time. Talk on parts of vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests) Outdoor: Bike race, float/sink boat science activity, puff puff - toot toot - lining up and imitating the sound and moving in a line like a train set. Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train. Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing. RATIONALE: Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid's interest. OBJECTIVES: Knowledge on wheels/ what make things move, Purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety and wearing helmet. Following the KWL concept - Know, What they want to know, what they Learn as part of the assessment. STANDARD: Preschool learning foundation, California Preschool curriculum framework. WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles. Time and Space: Table setup, outdoor with bikes, water table. Teaching Plan: Introduction: Begin with the circle time, theme based songs, talk on the topic and teach on the activity today. Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed. Teaching: Gathering: Songs: Wheels on the bus, I am a little piece of fun, down by the station, Little Red wagon, Little Einstein - We are going on a train Play: Flash cards, Train set, Vehicle toys and board puzzles. Snack: Designing the snack based on the theme, car using rectangle cracker and black olives as wheels, apple as boat and pretzel as row boat. Group Activity: Read books, Play dough, and story time. Closure: Display their work on the wall or drying rack based on the activity. Close the activity with story time and meeting/discussion time on their views and shares on the mode of transport for the day. Reinforce the child in the snack time with the theme based designing the snack, like airplane creation using celery, raisins, peanut butter, pretzels. Assessment: Objectives: Knowledge on concept, acknowledging what they know and setting up the activities, Discussions on purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety rules. Evidence of learning: Oral responses to essential questions, Document through videos and photos. Use the gathering time to converse with the children on the facts and ideas. Documentation: Anecdotal/Running Record, Artifacts on observation and summary on their learning on concepts and fundamentals. Education and Training December 2016 B.E : Computer Science and Engineering Folsom Lake College － State Qualification Year of Passing Marks/Percentage Institute Early Childhood Education - 6 Units Computer Science and Engineering May 2004 Matriculation Karunya Institute of Technology, Coimbatore. H.S.C 68 / 10.0 April 1998 S.S.L.C Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri.

INFORMATION-TECHNOLOGY

MERCHANT SERVICES ADVOCATE Summary Management Experience and a Desire to Work for the Best Skilled Management Professional eager to contribute expertise, strong personnel development skills, and communication talents toward actively supporting an organization in maximizing performance. Highlights Client relations specialist Team management Focused on customer satisfaction Training and development Deadline-oriented Customer Relationship Management software (CRM) High customer service standards Employee relations specialist Call center management experience Strong problem solving ability Customer service management expertise Accomplishments Exceeded corporate target for customer satisfaction for 4 months in a row. Experience 07/2013 to Current Merchant Services Advocate Company Name － City , State Solves challenging member situations creatively and efficiently - while maintaining the LivingSocial brand promise of surprising and delighting - utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections. Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences. Manages logistics of promotions directly with the merchant via phone and email. Quickly responds to and resolve all merchant questions/issues. Keeps records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Problem solving by utilizing internal teams to solve complex issues. Communicates effectively across all internal channels and provide effective solutions. 11/2013 to 03/2014 Mobile Sales Consultant (Seasonal) Company Name － City , State Provided personalized service and exceptional expertise for customers. Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. 07/2012 to 07/2013 Operations Supervisor/T-Mobile Gen Care Company Name － City , State Maintained client satisfaction. Oversaw that agents were meeting required metrics (KPI's). Coached agents to help them grow and succeed in the goals they set forth (Coach to behaviors). Implemented new changes and ensure that everyone is on board with the new changes, with address and concerns that took place. Set career paths and mentored individuals seeking to move up in the company. Scheduled meetings and interviews also interviewed individuals interest in new positions (Hiring Manager). Assisted with training individuals to learn the skills necessary for the client/ LOB. Organized training groups as well as facilitated them. Quality Assured calls to ensure company policies were meet. 08/2011 to 07/2012 Operations Team Lead/AT&T Consumer Mobility Company Name － City , State Effectively oversaw all agent personal payroll processing, attendance, etc. Efficiently trained new employees in company policy and procedure. Consistently ensured delivery of quality customer service vital to sustaining and growing client base. Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day. Calibrated every week with all contact centers and client to review QA. Looked at intervals to ensure the Service Level, Forecast Percentage, Abandon Rate, and calls answered were at the clients expectations. Communicated with other Operation Management Centers to go over questions or concerns for the day. Held meetings with Operations Manager and also with the client over Webex and phone to review results. Coached agents on daily basis on performance (Quality Assurance, Adherence, Sales conversion rate, etc.) Successfully steered home goods sales operations to generate high volume growth and revenue. 05/2009 to 07/2011 Assistant Supervisor Company Name － City , State Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Inspected dining and serving areas to ensure cleanliness and proper setup. Education 2015 Certificate : Systems Administration/Networks Pima Community College － City , State , USA Pima Community College Certificate, Systems Administration/Networks, 2015 - Present Grade: A GPA: 3.8 Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Operations Management Team Leadership Customer Experience Training

ADVOCATE

INDEPENDENT CONSULTANT Career Overview Energetic Customer Service or PR Representative motivated to maintain customer satisfaction and contribute to company success. I'm enthusiastic to connect with people and offer them the best customer service they've experienced to date, all while capitalizing on my strengths listed below. I will be an asset to ANY company and will assist in helping to grow & expand their business. Successes  Successfully orchestrated annual conference for 600 people  Improved organization and workflow of business office for 70  congregations  Coordinated & emceed annual women's retreats for the past 4 years  Exceptional multi-tasker (accuracy and speed). Saved company tens  of thousands of dollars by doing the work of several people for 13  years at the lumber company  Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude Leadership experience  Great people skills Reliable, responsible team player Strong initiative/problem solving skills  Work Experience Independent Consultant Jul 2013 to Current Company Name － City , State Generate sales from existing clients & focused on new client acquisition Provide excellent customer service to all clients including prompt responsiveness and delivery of product Troubleshoot and coach consultants on my team Create invitations and flyers for advertising purposes Creative Worship Arts Director Dec 2011 to May 2016 Company Name － City , State Responsible for organization of weekly church services, including leading the worship team & band, song selection, creating & designing Keynote slides (songs and announcements) and overall presentation of church facility Successfully led volunteer worship team and band with a variety of personalities and schedules; coordinated monthly schedule including practices and performances Planned, organized and led many all-church and women's events (i.e. retreats, dinners, BBQ's, family movie nights, etc). Designed creative visual displays to assist with sermon themes  Office Manager May 2011 to Current Company Name － City , State Responsible for running district office that assists and oversees 72 churches across LA & Orange County Single handedly coordinate annual convention for over 600 pastors & delegates Prepared annual out of town retreats, including facility selection and arrangement, hotel reservations, meal coordination, speaker bookings, schedule management & creation of printed materials, collection of required information from attendees and excursion planning  Process and document all monies received from churches Accounts Receivable & Accounts Payable Assist District Superintendent with any and all emergency projects that arise, often requiring flexibility, creativity and quick thinking Executive Assistant Jan 1992 to Nov 2009 Company Name － City , State 5 years as company receptionist and expert customer service provider Promoted to Executive Assistant to the Vice President  Responsible for all billing of invoices to customers Accounts Receivable & Accounts Payable 401(k) contact person Filing of all legal Construction Preliminary Notices & Lien Releases Handled all DMV transactions for fleet of 15-20 trucks. Assisted Vice President with various projects Skills Microsoft Word, Excel & PowerPoint Leadership Keynote    Telephone skills 10-Key Multi-tasking Notary (20 years) Proofreading  Proficient in Spanish Strengths Finders results: Includer, Achiever, Responsible, Disciplined & Consistent

ARTS

MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 to Current Marketing Coordinator Company Name － City , State Campaigns. Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion. Designed script and production direction for Talent Management's video, Accelerate Development. Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign. Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events. Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies. Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards. Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements. Efficient with Pardot and Salesforce for managing account databases. Oversee website updates by editing and ensuring clarity and visual appeal. Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met. Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal. 01/2014 to 01/2016 Customer Support Specialist Company Name － City , State Consistently ranked in the top five for case closures). Received recognition in the Customer Service Spotlight. Helped develop a best practice document used by over 4 million subscribers. Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff. 01/2013 Public Relations and Marketing Intern Company Name － City , State Interviewed hospital professionals for feature stories and press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital. Tour guide of the medical campus for new hospital donors. Designed, selected topics, and wrote monthly employee newsletter. Researched and collected media clippings for analytical and historical purposes. Managed public and employee inquiries Special Projects Hispaniola Mountain Ministries, Starkville, MS 2013 Campaign to Improve Donor Relations. Performed a SWOT analysis for both internal and external factors. Created the survey to validate results completed by 150+ volunteers. Identified notification and follow up methods preferred by donors and stakeholders. Performed a target public assessment. Identified primary and secondary publics for HMM to target to get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies and tactics to achieve desired outcomes. Provided multiple ways to measure the effectiveness of each goal. Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior. Education and Training 2013 BA : Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00

PUBLIC-RELATIONS

RESEARCH ASSISTANT Summary Seeking a position in a research institution or a university Skills Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Microsoft Word Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express Experience 02/2005 to 05/2005 Research Assistant Company Name College of Business Administration and Economics, New Mexico State University, NM. Do market research, prepare and write business and marketing plans for start-up companies. Work under the supervision of Dr. Kevin Boberg, Associate Dean. 01/2002 to 01/2003 Officer Company Name Industrial and Commercial Bank of Vietnam (http://www.icb.com.vn) Translated banking documents in English to Vietnamese. Acted as an interpreter when needed. Developed and maintained the correspondent banking relationship with Russian banks. Kept track of loans borrowed from foreign banks. Worked on the Returnee project between Vietnam and the German Reconstruction Bank. Did other administrative and clerical work. 02/1999 to 02/2001 02/1999 Company Name Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn). Innovative Medal for the Youth. 2 Page of 2. Education and Training 2005 Master of Business Administration New Mexico State University May 20, 2005 NM 4.00 2002 Bachelor of Economics Foreign Trade University － City Vietnam Recipient of the 2004-2005 Glen Yoquelet Scholarship, College of Business Administration and Economics, New Mexico State University, NM. Graduate Assistantship, College of Business Administration and Economics, New Mexico State University, NM. Activities and Honors Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn).Innovative Medal for the Youth. Additional Information Awards, Honors and Achievement 2004

BANKING

DIRECTOR Executive Profile A spirited and motivated leader able to handle multiple projects simultaneously. Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 to Current Company Name City , State Manages all the daily operations, public relations and marketing efforts of the KC Metro Center. Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area. Online Facilitator 03/2008 to 09/2013 Company Name City , State Taught classes online for the Communication Department. Responsible for developing the syllabus and facilitating various communication classes. Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication. Public Information Coordinator 09/2006 to 06/2012 Company Name City , State Directed and supervised school district's communications program. Manage award winning website, which includes daily updates to 7,300 pages. Create graphics, track analytics, and manage 14 website coordinators. Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting. Serve as co-editor for the district's Facebook page. Facilitate website trainings. Train principals and secretaries on automated phone system. Deliver bi-weekly training educating volunteers about District and YouthFriends policies. Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers. Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system. Manage 12 coordinators for the district's YouthFriends Mentoring Program. Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs. Complete yearly process to receive a grant from Kansas City for the Foundation. Public Relations and Alumni Affairs Coordinator 01/2003 to 09/2006 Company Name City , State Coordinated public relations, marketing and fund development for the college. Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures. Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college. Developed and maintained Public Information website, and produced annual report and strategic plan. Organized class reunions and alumni events. Managed and budgeted other campus events. Facilitated 2005 annual campaign, which resulted in the highest annual donations received. Education Ph.D. 2018 Kansas State University City , State GPA: GPA: 4.0 Adult & Community Education Master of Arts 2004 Missouri State University City , State GPA: GPA: 3.19 Communication Bachelor of Arts 2002 Missouri Western State University City , State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 - present) Hickman Mills Educational Foundation (2012 - present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present) Member, PPR Committee, St. Andrew United Methodist Church (2012 - present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 to 2014) Advisory Committee for the 3V's Grant (2005 - 2006) Coordinator, Cox Nursing Encounter Camp (2002 - 2005) YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004)

PUBLIC-RELATIONS

ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation,  Athletic Program Development and Management Experience Athletic Director, Coach, PE Teacher 08/2015 to Current Company Name City , State Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades Administer tests and other evaluations and analyze student performance Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success Motivate self, staff, and team members to reach short and long term performance goals ESL Teacher 01/2018 to Current Company Name City , State Teach children in China ages 4-12 to speak, read, and write English using an interactive powerpoint on an online platform Provide feedback to parents and collaborate with other educators to ensure the best output from each student Assess and monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 to 07/2015 Company Name City , State Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners Assisted in the Pre-K and Mother's Day Out classrooms as needed Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 to 01/2012 Company Name City , State Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form Trainer, Bartender, Server 11/2010 to 01/2012 Company Name City , State Education and Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed the Introduction to Responsive Classroom workshop Lifeguard, First Aid, and CPR Certified 2016 American Red Cross

FITNESS

ROUTE MANAGER Summary To obtaining a position in a company that will allow me to better use my skills and knowledge to advance the performance and profitability of that company. Goal oriented, self-motivated with twenty years of experience as a Supervisor/Manager of personnel, products, and budgets. Driven to tackle projects that advance the organization and build collaboration/teamwork among peers and subordinates. Leader of the consistently, number one ranked office for the MasTec Money sales program. Major strengthens include demonstrated track record of honesty, integrity, and loyalty; sound leadership; excellent communication skills; strong team player; advocate of self-efficacy; attention to detail; highly organized; proficient planner. Highlights Operations management Inventory control Supervision and training Procedure development Analytical Team building Multi-site operations Staff retention Sound judgment Calm under pressure Relationship building Systems implementation Troubleshooting and problem solving Dedicated Client relationships Contract management Accomplishments Leadership Served as a Regional Trainer when C ontinuous I mprovement M anagement S ystem was introduced to the company. Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. Experience Route Manager January 2002 Company Name － City , State Built a steady repeat customer base by providing a quality product and exceptional customer service. Maintained inventory levels along with current product knowledge daily. Completed daily reconciliations, recorded and made deposits of up to $1500. Site Manager January 2007 to Current Company Name － City , State Analyze reporting data to identify areas of opportunity and provide solutions to maximize performance potential and profitability. Manage daily operations of assigned DMA's to include personnel, overtime, inventory control, work load, usage of resources, cost control, and building and fleet maintenance. Communicate daily with Business Intelligence and RDO to maintain compliance with performance matrix to include technician schedules, skill packages, and a balanced work load. Coach, mentor, and direct team members of varying levels of experience in support of departmental objectives. Evaluate team members, making recommendations for improvement and implementing training as needed. Ensure adherence to company safety guidelines through education, training, and monitoring of daily in-field performance. Technician Supervisor January 2005 to January 2007 Company Name － City , State Monitor and manage technician productivity to ensure compliance with MasTec and DirectTV policies and procedures. Collaborate with Fleet Manager to ensure compliance with MasTec policies and procedures to include motor vehicle, personal injury, and damage claim investigations and associated paperwork. Communicate daily with multiple leadership teams to ensure proper allocations of time, materials, and resources to accommodate business needs. Facilitate technician training and development and provide evaluations based on quality inspections and in-field observations to advocate improvement and success. Lead Technician January 2002 to January 2005 Company Name － City , State Responsible for customer satisfaction, training of employees, inventory control, routing of daily work, and overall teamwork among employees. Provide satellite installations and service work for DirecTV customers. Conduct quality control inspections on installations and service work done by all technicians. Production Manager January 2000 to January 2002 Company Name － City , State Maintained a $1.5 million dollar budget and managed plant operations of 35 employees in seven departments through hiring, firing, payroll, training and developing job skills. Controlled the processing of 80,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Coordinated contracting issues with vendors daily. Assistant Operations Engineer January 1998 to January 2000 Company Name － City , State Specialized in company wide inventory management and control through the design of computerized stockrooms and assisting in software design upgrades. Revised departmental infrastructure and individual job functions. Developed standards of measuring and evaluating job performance and efficiency. Supervised training and development of employees to maintain stockrooms. Managed monthly projects averaging $150,000 to include building stockrooms, hiring and monitoring contractors and negotiating with vendors. Assistant Plant Manager January 1994 to January 1998 Company Name － City , State Managed $5 million plant operations and supervised 40 employees. Controlled the processing of 100,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Served as Safety Committee Chairman, insuring OSHA compliance. Supervised maintenance employees and maintained wastewater operations within guidelines of state and local regulations. Education Associate : Applied Science Industrial Management , 1 1998 Del Mar College － City , State Applied Science Industrial Management Skills budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management and control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades

APPAREL

HR GENERALIST Summary Young, dedicated and focused office administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. SKILL HIGHLIGHTS Microsoft Office proficiency Self-directed Excel spreadsheets Professional and mature Meticulous attention to detail Strong interpersonal skills Results-oriented Keen understanding of grammar Strong problem solver Dedicated team player Executive presentation development Ability to maintain confidentiality ACCOMPLISHMENTS Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude (Extra Mile Award-2009, 2011) Increased office organization by developing more efficient filing system and customer database protocols. Experience HR Generalist April 2013 to October 2013 Company Name － City , State Served as central point of contact for employee relations matters. Processed onboarding and new hire paperwork to ensure all employees were in company system for employment and payroll purposes. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Supplied key cards and building access to employees and visitors. Managed all employee personnel files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and. scanned documents. Maintained up-to-date employee spreadsheet. Office Administrative Assistant June 2009 to August 2012 Company Name Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Screened telephone calls and inquiries and directed them as appropriate. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Served as central point of contact for all outside vendors and clients needing to gain access to the building. Planned meetings and prepared conference rooms. Maintained an up-to-date office contact chart. Answered client questions regarding retirement and military buy-back options and resolved any issues. Developed employee handbooks. Processed retirements and military deposits. Mentored, coached and trained team members to increase productivity. Identified inefficiencies and made recommendations for process improvements. Waitress August 2010 to December 2010 Company Name － City , State Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Stocked and maintained silverware, linen and condiments. Education BACHELOR OF ARTS PSYCHOLOGY : 12 2012 North Carolina Agricultural & Technical State University － City , State , United States Skills business development, central point of contact, closing, client, clients, email, employee relations, fashion, fast, faxes, meetings, access, mail, office, PowerPoint presentations, neat, payroll, personnel, quality, receptionist, reception, sales, spreadsheets, spreadsheet, telephone, employee handbooks

HR

EXECUTIVE CHEF Summary Motivated Executive Chef with 22 years of culinary expertise.  Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.  Last 4 years were spent actively participating and designing kitchens and restaurants in a 167 million dollars hotel expansion, while still managing and maintaining a fiscally responsible operation.  The Waterfront Beach resort is recognized by guests and peers as a premier culinary location in Orange County. Experience Executive Chef , 12/2003 to Current Company Name – City , State Managed kitchen and stewarding staff team of 67 and assigned various stages of food production and event management. designed, managed and created menus for 3 restaurants (offshore 9, Boardwalk and newly opened Henry's), 2 pool pantries and 1 market (Riptide and Surf Hero). Managed, designed menus and cooked for over 51,000 square feet of meeting space. Maintained labor at under 11% to promote long-term business profitability. Purchased ingredients and managed inventory from a variety of vendors which allowed for a hotel wide food costs of 26%. Worked closely on a daily basis with sales and catering to create dynamic cost effective food selections for small banquets and large events for up to 1000 people. Experimented new dish creations by incorporating customer recommendations and feedback. Created recipes, incorporating various techniques, to build flavor and unique visual appeal. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Worked with vendors to locate optimal recipe ingredients at cost-effective rates. Utilized local, fresh food products to support local economies and showcase community support. Produced or amended menus and item selections in conjunction with food and beverage team Performed financial analysis and recommended effective methods to cut costs. Initiated software based inventory control system to manage inventory and analyze food cost. Coordinated and executed menu planning, recipe development and daily restaurant operations. Monitored quality, presentation and proper quantities of plated food across line. Created new menu items, managed food expenses and supervised quality to ensure adherence to standards. Oversaw hiring and development of kitchen employees as well as trained numerous kitchen personnel from ground up to take on challenging stations such as Sous-Chef and Chef de Cuisine. Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques. Restaurant Chef / Executive Sous-Chef , 08/2008 to 08/2013 Company Name – City , State Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Created exceptional menu items executed with precision to regularly garner diner praise. Supervised staff of 30, providing direction in preparing specialty items, including banquets, restaurant and employee dining room.   Developed innovative California driven  menus with over 30 offerings. Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections. Kept stations stocked and ready for use to maximize productivity. Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws. Set up and performed initial prep work for food items such as soups, sauces and salads. Established and maintained open, collaborative relationships with kitchen team to maximize efficiency. Prepared more than 500 dishes per day in fast-paced all scratch kitchen environment while maintaining high customer satisfaction rate. Maintained consistent quality and high accuracy when preparing identical dishes every day. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Verified kitchen staff followed all recipes and portion serving guidelines correctly. Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving. Placed orders for food supplies weekly with understanding of kitchen's budget. Ensured that the kitchen was always clean, orderly and well-maintained in an effort to avoid mishaps. Trained and supervised all culinary personnel for $3.5 million annual revenue-grossing restaurant. Used an array of different cooking techniques in dish creation and educated the kitchen staff in these methods. Lead Cook / Chef de Cuisine , 12/2003 to 08/2008 Company Name – City , State Managed budget, labor and direct operating expenses for restaurant, banquet and a market operation. Tracked kitchen's inventory and ordered new food and supplies when needed. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance. Monitored quality, presentation and proper quantities of plated food across line. Developed recipes and menus to meet consumer demand and align with culinary trends. Prepared mise en place every day to promote efficient preparation of signature dishes. Line Prep Cook , 12/1999 to 12/2003 Company Name – City , State Kept stations stocked and ready for use to maximize productivity. Arranged sauces and supplementary garnishes to place in allocated stations. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Maintained consistent quality and high accuracy when preparing identical dishes every day. Prepared more than 300 dishes per day in fast-paced Classic French cooking  environment while maintaining high customer satisfaction rate. Used measuring items, knives and other kitchen tools to properly prepare food resources. Rotated stock items and ingredients to maintain efficiency and freshness. Executed proper techniques when preparing menu item ingredients. Cooked food following specific measurements and recipes. Improved overall kitchen efficiency through consistency , leading to numerous promotions. Skills Customer service oriented Banquets and catering Resource Management Food preparation techniques Food and beverage pairing Budgeting and cost control Dish preparation Detail-oriented Purchasing Inventory control Portion and cost control Food inspection Time management Strong communication skills Inventory monitoring High-volume dining Outstanding cleanliness Organizational skills Trained in food safety guidelines Problem solving Flexible schedule Education and Training Bachelor of Arts : Culinary arts , 1996 ITHQ, Institue d'hotelerie du Quebec - City , State Skills Customer service oriented Banquets and catering Resource Management Food preparation techniques Food and beverage pairing Budgeting and cost control Dish preparation Detail-oriented Purchasing Inventory control Portion and cost control Food inspection Time management Strong communication skills Inventory monitoring High-volume dining Outstanding cleanliness Organizational skills Trained in food safety guidelines Problem solving Flexible schedule Work History Executive Chef , 12/2003 to Current Company Name – City , State Managed kitchen and stewarding staff team of 67 and assigned various stages of food production and event management. designed, managed and created menus for 3 restaurants (offshore 9, Boardwalk and newly opened Henry's), 2 pool pantries and 1 market (Riptide and Surf Hero). Managed, designed menus and cooked for over 51,000 square feet of meeting space. Maintained labor at under 11% to promote long-term business profitability. Purchased ingredients and managed inventory from a variety of vendors which allowed for a hotel wide food costs of 26%. Worked closely on a daily basis with sales and catering to create dynamic cost effective food selections for small banquets and large events for up to 1000 people. Experimented new dish creations by incorporating customer recommendations and feedback. Created recipes, incorporating various techniques, to build flavor and unique visual appeal. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Worked with vendors to locate optimal recipe ingredients at cost-effective rates. Utilized local, fresh food products to support local economies and showcase community support. Produced or amended menus and item selections in conjunction with food and beverage team Performed financial analysis and recommended effective methods to cut costs. Initiated software based inventory control system to manage inventory and analyze food cost. Coordinated and executed menu planning, recipe development and daily restaurant operations. Monitored quality, presentation and proper quantities of plated food across line. Created new menu items, managed food expenses and supervised quality to ensure adherence to standards. Oversaw hiring and development of kitchen employees as well as trained numerous kitchen personnel from ground up to take on challenging stations such as Sous-Chef and Chef de Cuisine. Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques. Restaurant Chef / Executive Sous-Chef , 08/2008 to 08/2013 Company Name – City , State Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Created exceptional menu items executed with precision to regularly garner diner praise. Supervised staff of 30, providing direction in preparing specialty items, including banquets, restaurant and employee dining room.   Developed innovative California driven  menus with over 30 offerings. Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections. Kept stations stocked and ready for use to maximize productivity. Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws. Set up and performed initial prep work for food items such as soups, sauces and salads. Established and maintained open, collaborative relationships with kitchen team to maximize efficiency. Prepared more than 500 dishes per day in fast-paced all scratch kitchen environment while maintaining high customer satisfaction rate. Maintained consistent quality and high accuracy when preparing identical dishes every day. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Verified kitchen staff followed all recipes and portion serving guidelines correctly. Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving. Placed orders for food supplies weekly with understanding of kitchen's budget. Ensured that the kitchen was always clean, orderly and well-maintained in an effort to avoid mishaps. Trained and supervised all culinary personnel for $3.5 million annual revenue-grossing restaurant. Used an array of different cooking techniques in dish creation and educated the kitchen staff in these methods. Lead Cook / Chef de Cuisine , 12/2003 to 08/2008 Company Name – City , State Managed budget, labor and direct operating expenses for restaurant, banquet anda market operation. Tracked kitchen's inventory and ordered new food and supplies when needed. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance. Monitored quality, presentation and proper quantities of plated food across line. Developed recipes and menus to meet consumer demand and align with culinary trends. Prepared mise en place every day to promote efficient preparation of signature dishes. Line Prep Cook , 12/1999 to 12/2003 Company Name – City , State Kept stations stocked and ready for use to maximize productivity. Arranged sauces and supplementary garnishes to place in allocated stations. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Maintained consistent quality and high accuracy when preparing identical dishes every day. Prepared more than 300 dishes per day in fast-paced Classic French cooking  environment while maintaining high customer satisfaction rate. Used measuring items, knives and other kitchen tools to properly prepare food resources. Rotated stock items and ingredients to maintain efficiency and freshness. Executed proper techniques when preparing menu item ingredients. Cooked food following specific measurements and recipes. Improved overall kitchen efficiency through consistency , leading to numerous promotions.

CHEF

ADVOCATE Professional Summary Conscientious attorney with experience in government relations, educational law and advocacy for families with special needs children, two years practice in health law and public policy for military families, two years federal government experience in human rights and foreign affairs with the U.S. Department of State Core Qualifications KEY QUALIFICATIONS Member of Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi-task management Experience Advocate , 01/2011 to 01/2013 Company Name － City , State Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children Assisted families with navigating military health care insurance, Strategized with parents concerning individual education plans, 504 documents and educational behavioral plans Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy Trained professionals statewide concerning military culture and customs Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board, the DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel United States Foreign Service Officer , 01/2003 to 01/2005 Company Name － City , State Student , Department of State, Foreign Service Institute Studied German language and culture Studied Europe and German/American Relations and American/ EU relations Presented in depth study of German Contemporary Issues Learned European history and culture to include Western Europe, Eastern Europe and the Balkans F oreign Affairs Officer, Department of State, International Religious Freedom Office In charge of monitoring religious freedom in Africa Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub-Saharan Africa Met with International Non-Governmental Organizations regarding religious freedom and atrocities against religious minorities Coordinated with U.S. embassies to investigate religious persecution in Africa, worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans Staff Assistant , Department of State, Political/ Military Bureau Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Reported directly for the Office of the Assistant Secretary Provided technical guidance and deadlines to a bureau of ten office directors and 300 people Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State, Deputy Secretary, National Security Council and Undersecretary Ensured timeliness and accuracy of classified documents and sensitive communications, made certain documents were properly classified Managed bureau contributions to overseas briefing books for the Vice President, Secretary of State and Deputy Secretary of State, Liaison with Legislative Affairs Bureau for the bureau's responses to Congressional inquiries Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Supervised nine interns, trained incoming staff assistants and managed scheduling of intern hours Volunteer Public Advocate/Attorney, Exceptional Family Member Services , 01/1997 to 01/2002 Company Name － City , State Provided legal representation to families with special needs children regarding education services Negotiated Individual Education Plans and 504 documents Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings Drafted appropriate goals for education plans Education Juris Doctor Georgia State University － City , State , US Georgia State University (GSU) College of Law, Jurist Doctor, Atlanta, GA International law and arbitration Johannes Kepler University, School of Law － City , Austria Johannes Kepler University, School of Law, International Arbitration, completed with honors Bachelor of Arts : Government and Communications Evangel University － City , State , US Professional Affiliations Maryland Bar Accomplishments Austria, with honors Springfield, MO, Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training, Liaison, Federal Government, Public Policy

ADVOCATE

ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record. My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration. As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations. Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date. Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract. Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season. Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation. Experience 09/2013 to Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City , State 06/2011 to 09/2013 Project Contract Administration Manager Company Name － City , State Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf.   Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract Negotiated change orders up to $2.6 million Oversaw project controls on one of the largest design-build projects in Maryland Managed approximately 1,000 WBS activities on a P6 schedule Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date 03/2008 to 06/2011 Structures Project Engineer Company Name － City , State I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions.   Overall direction, safety, quality, schedule, and cost performance of structural operations Planned and executed work procedures and coordinated various phases of construction for bridge widenings Designed all substructure and superstructure formwork for the multi-phased bridges Prepared job const projections, reviewed and approved pay estimates and invoices Procured and coordinated delivery for all structural materials Negotiated $2 million dollar net change to the project Oversaw project close out 08/2007 to 03/2008 Estimator Company Name － City , State 03/2007 to 03/2008 Structures Superintendent/Design Coordinator Company Name － City , State Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base.   Oversaw design coordination of 3 design build bridge widenings Developed best means and methods to construct this challenging project Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction. 08/2004 to 03/2007 Structures Superintendent Company Name － City , State Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work.   Created 90 day and 3 week schedules for all structures operations Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free. Planned and executed all structural field operations 09/2001 to 12/2004 Stations Project Engineer Company Name － City , State Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track.   Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations Drafted subcontracts and material contracts for the project Responsible for the review and approval of pay estimates and invoices Quality Control over the final work product Prepared submittals and RFI's Procured permits from the City of Chicago Building Department Negotiated change orders 12/2002 to 08/2004 Structures Office/Field Engineer Company Name － City , State Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT)   08/2000 to 09/2001 Field Superintendent/Project Controls Manager Company Name － City , State Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL   Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles Prepared weekly construction status reports Acting client representative for private property acquisitions and obtaining easements Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina 08/1999 to 08/2000 Field Engineer Company Name － City , State Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation.   On site quality control inspection for the horizontal vertical rail alignment Production of progress updates for the client Quality Control and oversight of self perform crews pouring bridge decks Education 1999 B.S : Civil Engineering University of Kentucky － City , State , US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities

CONSTRUCTION

TEACHER Summary Committed and highly dedicated professional with over fifteen years of extensive experience teaching, counseling, and mentoring people from diverse backgrounds. Experienced in planning and implementing intervention plans.Possessing excellent diagnostic, behavioral intervention, and behavioral monitoring skills. Highlights School Writing Department Chair (Current) 5Th Grade Level Chair (Current) Over 10 years experience within single and traditional urban public schools educational arena Comprehensive understanding and strategic in teaching Georgia Milestone constructive responses Flexible and adaptive Experienced in differentiated instruction Calm under pressure Critical thinker Excellent speaker and Presenter Accomplishments Increased both traditional and those within the E.I.P. setting to improve test scores leading to an average of 85% meeting or exceeding on the English Language Arts 2014-2015 C.R.C.T. exam. Led 2014-2015 E.I.P. homeroom to a 100% meet or exceed passing rate on the C.R.C.T Reading. Improved 5th grade writing test scores at Hutchinson Elementary resulting to a 95% passing percentage on the Georgia Writing test for 2013-2014. Designed and conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education. Created and presented parenting workshops on various topics, including parent participation and motivating unmotivated students. Developed community based male mentoring programs including Project L.O.N.G and "Our Squad". Experience Teacher January 2011 to Current Company Name － City , State Instructed sixty 5th grade students in the areas of Reading and Language Arts. Created and Supervised implementation of school wide writing plan for 2014 - 2015. Designed and implemented creative unit and lesson plans, aligned with the national Common Core standards. Analyzed and utilized student data results to both prepare and modify instruction and assessments. Incorporated technology using the Promethean and Study Island software to enhance student learning and achievement. Conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education. Teacher January 2008 to January 2010 Company Name － City , State Instructed schools only single gender all male (4th) grade class in all subject areas. Analyzed and utilized student data results to drive instruction to achieve optimum student performance. Developed a creative classroom management system (including, the "Mr.C's Bucks" points), creating a environment conducive to teamwork and leading to a significant decrease in student office behavioral referrals. Created and implemented a character education curriculum within daily instructional best practices. Expanded the range of learning through the use of whole class, individual and cooperative educational instructional techniques. Teacher January 2007 to January 2008 Company Name － City , State Designed and instructed only single gender male (4th) grade class in Mathematics and Reading. Integrated differentiated teaching styles to effectively address different learning modalities. Implemented technology in all classes and subject areas using Promethean Board instructional software. Implemented behavior modifications through the incorporation of character education inclusion as a motivator for improving student conduct, participation, and academic achievement. Academy Director January 2005 to January 2007 Company Name － City , State Supervised teacher evaluations and lead weekly administrative meeting with academy teachers Managed student suspensions and all behavior incidents. Created master schedules to align with single gender instruction. Shared representative responsibilities in committee meetings. Prepared curriculum, discipline, substitute, and student handbooks. Coordinated administrative duties: media, guests, duty roster and buses. Teacher January 2001 to January 2005 Company Name － City , State Challenged five all male single gender (8th grade) students to develop mastery of content by implementation of."real-life relevancy" and creative instructional techniques. Implemented a direct balanced literacy program utilizing a whole language approach to Reading and Social Studies in accordance to state and district standards. Corporate Trainer January 1998 to January 2001 Company Name － City , State Formed and presented specialized training curriculum for all new hire orientation classes and cultural diversity seminars. Guided classrooms, e-learning and virtual seminar training sessions for domestic and international audiences and teams. Teacher January 1996 to January 1998 Company Name － City , State Instructed eighth grade students in the Science and technology. Created the "Think First" Michigan M.E.A.P. Review Course, leading to an increase of 20% in passing scores. Developed the "My Pops" father figure mentoring program, resulting in a 40% increase of parental participation in volunteer activities during the 1997-1998 school year. Education Master of Education : Reading and Literacy Development , 2007 Marygrove College － City , State Bachelor of Science : Social Science , 1996 Tennessee State University － City , State City Georgia Teaching Certifications: (P-5), Reading (4-8), Social Science (4-8), English Language Arts (4-8) Publications Moderator-W.I.G.O. AM RADIO (1570), "Mentoring Young Boys: A Community Effort," 2009 Atlanta, Georgia Moderator-Marygrove College Graduate School of Education, "Building Relationships: African American Male Teachers and Black Boys," Detroit, Michigan 2007 Presenter-Michigan Association of Public School Academies, "Real Talk: The Media and its Influence on African American Boys," Detroit, Michigan 2006 Skills Team player and effective collaborator ProvenLeader Specialist with building relationships with students and parents Dedicated Hard Working

TEACHER

VP FINANCE & IS&T Executive Profile Enterprising Finance Executive who creates strategic alliances with Senior Executives to identify and execute key business initiatives. Builds and retains high performance teams by enlisting, developing and motivating skilled professionals. Extensive experience in Financial Management and Controllership areas. Adept in both Business Process and systems to allow for utilizing technology to achieve business goals. Skill Highlights Project management Leadership/communication skills Product development Business operations organization Budgeting expertise Self-motivated Core Accomplishments Developed the CFO Advisory Service's Quality Close Product and presented at KPMG Quality Close Training Sessions. Assisted in the authoring of white papers on the topic of the financial close and the changing economic environment brought on by Sarbanes-Oxley legislation. Proficient in SOX 404 Policies and compliance requirements AFFILIATIONS God's Love We Deliver Argyle Executive Forum Finance Executives International. Professional Experience VP Finance & IS&T January 2012 to Current Company Name － City , State Created the business case and system design; currently the Project Manager for a worldwide single instance SAP ERP Implementation project; 13 largest revenue producing countries over 3 years. Eleven countries are live across Europe; USA and Canada going live April 1, 2015. Project will result in $4M per year in savings. Nine additional Latin America countries now planned for Year 4. Developed the governance and support models and processes for the new single instance SAP ERP system Created a Program Management Organization for all key Finance and Management Information Projects resulting in greater communication, strategizing, synchronization and risk management. Created single instance for USA and Canada logistics and supply chain processes in conjunction with SAP ERP Project resulting in cost savings of over $500K per year. Developed the RFP and created the vendor selection process for a European Budget and Procurement system to handle Recording, Marketing and Overhead. Redefined the implementation approach to get the project back on track after 1 year. System is now deployed in 8 countries with additional countries targeted for next 2 years. VP Global Digital and US Sales January 2009 to January 2011 Company Name － City , State Built the Business Case and successfully managed the implementation of a new Business Intelligence Platform (Business Objects) for Sales and Marketing Analytics and KPI Reporting for 6 US Label Groups. Tool gives US Labels the ability to see the influence Social Media data has on sales on a daily basis. Created the Business Case and acted as Project Manager to migrate the integrating Sony Music and BMG Music Supply Chain and Logistics organizations into a new system (SAP Materials Management). Responsible for business process harmonization and institution of best practices around Product Setup (BOM), Inventory Purchasing, MRP, DRP, Inventory Management, Inventory Sales and Inventory Accounting. Project allowed for decommissioning of the two old environments as well as reduction in personnel via one system and streamlined processes. Developed both the Operational and Back-office processes for a new direct to consumer business commercializing Sony Music's Artist website platform. VP Finance January 2005 to January 2008 Company Name － City , State Led various Music Label integration initiatives triggered by the merger of Sony Music and BMG Music. to achieve better practices and cost savings of over $1M annually in IT Support and Data Hosting in. addition to business process improvements. Projects also facilitated the ability to outsource back-office. functions which generated over $2M per year in cost savings. Standardization, best practice and system harmonization for six label groups for the two largest spend areas, Marketing and Recording (two separate projects, applications, organizations) Project Manager to build an Artist Project P&L System for 6 label groups; also shared US approach and design that led to the design and implementation of Sony Music UK's Project P&L system. Project Manager for a successful initiative to reduce the time to close and consolidate monthly quarterly and annually from eight to three days. Manager January 2001 to January 2005 Company Name － City , State Collaborated with others to create an incubator practice, CFO Advisory Services, and turned it into a national practice with over $100M in annual revenue. This was done by creating new service offerings centered on finance transformation through organizational, process and system improvements. Main focus was on providing advisory services to companies in the following industries: Financial Services, Media, Entertainment, Utilities and Manufacturing. Clients included Disney, Sony, Bertelsmann Media, WWE, JP Morgan Chase, Comerica Bank, Duke Energy, United Rentals,. Corporate Controller January 1994 to January 2001 Company Name － City , State Corporate Controller January 1990 to January 1994 Company Name － City , State Served as Corporate Controller for an international consulting company for 6 years. Prior to that was Corporate Controller for 5 years for a Salvage and Appraisal firm that provided services to Commercial and Self-Insureds experiencing catastrophe losses. Responsible for all FP&A functions as well as Corporate Tax Returns. In both instances, managed the selection and implementation of Financial Management Systems. Education B.S : Finance The University of Maryland at College Park Finance Skills Business Process Re-engineering Finance Transformation Project Management Finance and IT Strategy Team and Resource Cultivation

FINANCE

HUMAN RESOURCES MANAGER Summary To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement, drive business initiatives and focuses on overall operating performance and achieving strategic results. BUSINESS ACUMEN / FISCAL MANAGEMENT Knowledgeable of federal & state labor & employment law. Efficient effective project management skills. Ability to deliver results with a sense of urgency. Ability to analyze and interpret Profit & Loss statements. Effective manager of expense and budget goals. Microsoft Office including: Word, Excel and PowerPoint Accomplishments Effective leader and change agent. Member of Sr. Leadership team. Responsible for providing advice and council to Sr. Leadership and management regarding policy, law and any decisions that affect the workforce. Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals. Accountable for driving performance initiatives and goals, developing and driving employee engagement programs. Proficient adviser to associates and management on HR policies and practices; state and federal labor laws. Advise management regarding associate relations concerns; conduct disciplinary and grievance hearings, ensure enforcement of EEOC, OFCCP and DPL guidelines. Active in maintaining an employer of choice work environment that renders third party representation obsolete. Experience Human Resources Manager 08/2012 － Current Company Name City , State To drive business initiatives by providing strategic HR guidance to leadership and management through planning, organizing and controlling the activities of the Human Resources Department. Serve as a resource for the employees, ensuring their understanding and compliance with policies and regulations. Keep management advised of potential problem areas and recommend/implement solutions as appropriate. Evaluate reports, decisions, and results of client group in relation to established goals. Recommend new approaches, policies, and procedures to support continual improvement. Plan, organize, and manage all activities of the HR Dept. Manage recruitment effort for all exempt, non-exempt, and hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records and reports. Actively participate in client group projects and meetings. Senior Human Resources Representative 01/2009 － 08/2012 Company Name City , State Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete. Strategic partner to leadership; Provide advice and counsel on workforce related activities such as; disciplinary actions, organizational development, training and diversity initiatives. Advise management and personnel, regarding application and intent of policies and procedures. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports, identifying trends that impact personnel and the overall business strategies. Adviser to Managing Director, five (5) Sr. Managers, thirty eight (38) Managers and eleven hundred plus (1100 +) Employees. Refined and managed the on-boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states, supporting two Regional Vice Presidents. Developed systems and processes, from sourcing to first day on the job, to streamline the on-boarding practices and meet all State, Federal, DOT and FAA guidelines. Matrixed to 1200 + ee's, Consult and advise management and personnel, regarding policies, practices and procedures. Provide input on workforce related activities such as disciplinary actions, training, diversity initiatives and organizational development. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies. Area Manager - Partner 01/2003 － 01/2004 Company Name City , State Source and engage clients to develop and implement staffing strategies to drive business goals. Managed all aspects of office including; employee relations, recruiting and staffing, training and development, corporate and legal compliance, benefits and policy administration. Management Selection Consultant - Organizational Development 01/2001 － 01/2003 Company Name City , State Responsible for recruitment, selection, training and development of management/exempt level personnel. Generalist / Recruiter - Responsible for strategic planning, employee relations, recruitment, training and retention; Counsel management and staff according to company policies, accepted HR practices and labor law. Regional Recruitment Manager 01/1998 － 01/2001 Company Name City , State 80% travel among 21 matrixed facilities, establishing recruitment processes and practices that generated results. Hands on project recruiter in problematic situations. Client Service Manager - Branch Manager 01/1996 － 01/1998 Company Name City , State Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations. Developed creative and innovative work force solutions. Store Manager 01/1988 － 01/1996 Company Name City , State Managed 24hr location. Generated $13 million in sales annually, supervising and motivating 46 employees. Proven record increasing sales volume and gross profit by governing purchasing cost, controlling shrink and reducing payroll & expenses. Education Masters : Keller Graduate School of Management / Tinley Park, IL - Human Resource Management City , State , US Keller Graduate School of Management / Tinley Park, Illinois Masters in Human Resource Management (MHRM) Bachelor of Science : Alcorn State University - Business Administration City , State , US Alcorn State University / Lorman, Mississippi Bachelor of Science: Business Administration Certifications Human Resources Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Professional Affiliations PROFESSIONAL ORGANIZATIONS Society for Human Resource Management (SHRM) Skills Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing, Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits, Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management.

ADVOCATE

GENERAL MANAGER Summary Dedicated enthusiast with years of experience in sports, health, and fitness related settings. Passionate about helping others set and reach their goals in a wide variety of ways. Respected builder and leader of customer-focused teams who are committed to providing superior customer service. Lead by example and ensure the execution of all safety, security, quality and company operation policies. Experience January 2015 to November 2015 Company Name － City , State General Manager March 2015 to November 2015 Assistant Manager January 2015 to March 2015 Promoted to manager position to recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. Responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. Accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Created and maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff followed superior customer service guidelines. Managed marketing efforts by ensuring that the staff was aware and trained on all marketing promotions. Tracked statistics and reports (weekly, monthly, annually). Prepared all HR related forms and sent to Corporate Payroll Team Ordered supplies using specific budget based on club requirements. DRxD Pharmacy Associate December 2013 to October 2014 Company Name － City , State Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned. units/services & patients, with reporting responsibility to the Integration Manager or Coordinator. For patients accepting DRxD program, ensured patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge. Effectively collaborated and worked in concert with other DRxD associates and pharmacy personnel to ensure successful delivery of the program. Education BS : Kinesiology , 12/12 University of Montevallo － City , State Kinesiology Completed numerous courses in sports, health, and fitness with concentration in health promotion. First Aid/CPR/AED Certified Skills budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management

FITNESS

CONCIERGE Professional Summary I am looking for a job where I can put my positive strengths and abilities to good use. I am an efficient and cheerful worker who relates to people with compassion and understanding. I am discreet, trustworthy, and dedicated. Authorized to work in the US for any employer. Licenses Certified Nursing Assistant Skill Highlights Highly organized Professional behavior and telephone manner Computer literate Able to perform without close supervision Able to prioritize Able to work under stress Patient care and safety Medical terminology Electronic medical records Vital signs and patient monitoring Privacy/Hippa regulations Patient advocacy and support Professional Experience Company Name City , State Concierge 02/2016 to Current Welcome owners and vendors upon entrance Act as point of reference for those who need assistance or information and attend to their wishes and requirements Understand the owner's needs and provide them with personalized solutions by suggesting activities and facilities provided Provide extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request Answer the phone and make reservations, take and distribute messages, mail, and packages and redirect calls Respond to complaints and find the appropriate solutions Monitor a very extensive security system to maintain the owner's privacy and safety. Company Name City , State Health Unit Coordinator / Certified Nurse Assistant 02/2009 to 02/2016 Performing various activities to support the provision of patient care and clerical duties under the supervision and/or direction of Staff Nurse and assists RN/LVNs in treatment and care of patients. Performing numerous personal care and clerical services to ensure patient's safety, comfort, cleanliness, and to support patient activities. Training new employees Ensure Hippa compliance Scheduling lab tests Registering patients Ensure patient safety and comfort while providing transfer, or assisting with mobility, from one location to another in accordance with established procedures Assists with the proper nutrition and accurately records meal and nourishment intake and calorie count Promptly answers all patient call lights Initiates, and assembles and maintains patient chart/Kardex in accordance with established procedures Uses Epic computer charting accurately and promptly transcribes physician orders Processes ordered tests, medications, procedures, and appointments appropriately and coordinates appropriate transportation Processes admits/transfers/discharges Monitors and records patient's vital signs, intake and output and other measurements in accordance with unit routines as directed Monitors patients and reports patients' conditions at regular intervals and promptly reports any signs or symptoms of concern to appropriate party Helping patients with toilet and bathroom needs Peri and catheter care on ante partum, laboring, and postpartum women Maintains unit equipment in good working order and notifies the appropriate parties promptly when requires service or repairs Prepared patient rooms prior to their arrival. Ensuring a safe and healthy environment for nursing staff and patients. Ensuring compliance with hospital rules and regulations. Company Name City , State Housekeeping 02/2008 to 02/2009 Environmental Services Labor and Delivery Performed routine cleaning and sanitizing in offices, exam rooms, procedure rooms, stairs, restrooms, elevators, and other ancillary areas. Performed discharge cleaning of patient rooms Changed bed lines and cleaned patients rooms Terminal clean of labor beds and operating rooms Cleaned equipment properly and distributed based on patient needs Followed infection control Maintained all assigned rooms, areas, and spaces in a clean, neat, and sanitary manner using the chemicals and process required by the EVS Department. Company Name City , State Certified Fitness Instructor/Circuit Coach 02/2002 to 02/2008 Trained and motivated ladies in the use of the 30 minute Curves Circuit Conducted nutrition meetings on a 1:1 basis and group setting Completed monthly fitness goals for members Gave assistance, instruction, and motivation of members on the Curves Weight Loss Program Participated in new member campaigns, guest production, and sales Marketing of Curves gym and obtaining new members Various Club administration activities. Education and Training High School Diploma : General 1988 Belton High School , City , State Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Detail-oriented, Medical terminology

FITNESS

TERRITORY HR MANAGER Executive Profile Territory Human Resource Manager offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader who ensures a fair, diverse, and engaged workforce. Skill Highlights Human Resources Leadership Employee Relations Certified Strategic Workforce Planner Employee Development Performance Analysis, Coaching, Counseling Leadership/communication skills Advising and navigating crucial conversations Employee Engagement Wage Analysis Legal Compliance Core Accomplishments Successfully leads all Human Resource/Employee Relations functions for a 14 state Territory, with 250 stores, 25,000 Non-Exempt Employees (peak), and 750 Exempt Employees. Improved Employee engagement for the Territory from 77% in 2013 to 85% in 2016. Significantly reduced risk, liability, and loss to the company through business partnerships and  providing internal solutions to Employee relations issues.  Lead the industry in lowest EEOC charges along with being the lowest Territory in the company. Effectively trained and developed leaders at all levels to effectively navigate through difficult Employee Relations Issues.  Leads the company in the highest training compliance. Professional Experience Territory HR Manager Oct 2010 to Current Company Name － City , State Serves as an advisor for managers on issues related to all discipline. Assists in analyzing barriers to performance and devises a strategy to meet challenges regarding performance expectations. Counsels staff and management to consistently and efficiently apply policies to people-based issues in compliance with state/federal law. Plans, organizes and controls all human capital activities for the territory and participates in the development of workforce plans, succession plans, talent management, and strategic direction. Advocates direct communication for all employees and executives.  Mitigates risk by addressing associate concerns internally. Acts as a liason between departments/divisions, all levels of the line and staff management, HR, legal councel and outside service providers. Oversees talent and recruiting to ensuring adherence to Company policies/procedures and state and federal guidelines, laws, and regulations. Monitors HR programs and provides training/coaching throughout the process to support divisions. Implements HR programs to support and meet business objectives. Identifies trends and recommends actions to improve work environments based on business group workforce information. Works with Corporate counsel in coordinating the company's legal responses related to all formal charges including but not limited to FMLA, ADA, FLSA, DEH, OSHA, DOL, CFRA, CAPDL, DFEH, EEOC, and mediation.   Navigates Associate relations and builds partnerships through effective communication.        Partners with Territory, Regional and District Leaders to develop and implement strategies to support business and people initiatives. Directs and guides Managers and Associates on issues related to morale, fair treatment, diversity, company policies and procedures and State and Federal Employment Law.        Develops and implements strategies for improving associate engagement, commitment and retention. Identifies trends and recommends training programs. Serves as a subject matter expert.  ​ Monitors HR programs and provides training/coaching throughout the process to support divisions. Manages projects from concept to deliverables. Manages direct reports, systems and projects to achieve unit goals in accordance with Company policies and practices. Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area. Creates an effective work environment by developing a common vision, setting clear objectives, teamwork, recognizing outstanding performance and maintaining open communication. Develops staff through coaching, providing performance feedback, providing effective performance assessments.    Strong verbal and written communication skills to include presentation and facilitation.    Develop and improve processes to ensure consistency, timeliness and fiscal responsibility.      Proficient in Microsoft Office, Power Point, Excel and Word Store Manager Mar 2000 to Oct 2010 Company Name － City , State Manage a team of 4 Executives, 4 Assistants, 20 Supervisors, and 120 department Associates.  Volume: $24 million.  Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications. Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans. Lead overall Store Operations; interprets, directs and leads store merchandising and presentation directives to ensure standards are met. Responsible for staffing, scheduling, and maintaining Employee availability to ensure schedules match workload. Manage the interview and hiring process to maintain proper staffing levels. Manage store payroll projections, productivity, and controllable expenses in relation to sales trends. Manage direct reports, all employees, systems and projects to achieve unit goals in accordance with Company policies and practices. Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area. Communicate operational and sales strategy to Employees.  Leads/directs Employees in the standard for Customer satisfaction and issue resolution. Develop high performing Employees and Team. Maintain Employee files and documentation in accordance with Company policy / legal requirements. Coach and counsel Employees when necessary and manage delivery of hourly training programs. Lead Loss Prevention initiatives and inventory control programs. Ensure Store pricing guidelines are maintained in accordance with Company / legal guidelines.  District Business Planning Manager - Progressive positions leading to the Multi Unit level Apr 1989 to Oct 1999 Company Name － City , State Manage all aspects of inventory control for 2 Divisions and 16 Stores in 3 states. Volume: $110 million Develop merchandise assortment plans to meet market by market needs and maximize sales and gross margins. Interpret and analyze data/trends and direct Store Management through team meetings, conference calls, plan-o-grams, floor layouts, and direct training. Coordinate divisional training for 45 first level managers, 25 Supervisors and more than 500 Sales Associates.  Plan and supervise all merchandising, selling and sales promotions activities for the Women's division.  Advise Store Management on personnel functions, merchandising, loss prevention and customer service; communicate and ensure compliance with company policies, procedures and programs. Set measurable goals and objectives with First Level Management; review and evaluate performance in achieving objectives. Organize and conduct team meetings to provide leadership and direction to motivate management and sales staff. Open new stores; hire staff and oversee initial set-up. Education Bachelor of Science , Business Management 1995 Metropolitan State College of Denver － City , State , USA Strategic Work Force Planning 2016 Human Capital Institute － City , State Certified Strategic Work Force Planner Influencing Without Direct Authority 2016 University of Wisconsin － City , State

HR

TRAINING ASSISTANT Summary Project Management and special events Training, curriculum development, needs assessments Outside sales, recruitment and marketing Non-profit management and office administration Experience Training Assistant Jan 2008 to Current Company Name － City , State Develop and implement projects which create a positive presentation of ProEquities. Analyze and develop solutions for internal processes Coordinate and implement logistics for training events Coordinate the BDU Scholarship program Provide duties such as the maintenance of databases, preparation of PowerPoint presentations, spreadsheets, editing, mail merge and special project reports Field all incoming phone calls for ProEquities; greet guests. Market Game Coordinator/Office Manager Jan 2005 to Jan 2007 Company Name － City , State Organized and maintained Alabama Stock Market Game activities Coordinated teacher recruitment and workshops - Provide technical support and communication to teachers Coordinated stockbroker mentor program Promoted programs through correspondence, workshops and public speaking Coordinated day-to day office activity Provide support to fund development, client service, marketing, financial reporting and special projects Assist in bookkeeping activities. Advertising Administrator Jan 2003 to Jan 2004 Company Name － City , State Ensured compliance of company policy for Yellow Page and White Page directory advertising Addressed and resolved company wide directory listing issues Coordinated acquisition, distribution and billing of inventory of financial center merchandising hardware and graphics for over 700 financial centers throughout eight-state area Provided accounts receivable and payable tasks and general ledger account reconcilement for directory advertising, merchandising hardware, graphics and holiday signs Coordinated design, job biding and distribution of financial center signage. Director Jan 2001 to Jan 2003 Company Name － City , State Provided oversight for non-credit training programs.- Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Developed of instructional strategy and design for new programs and evaluation of existing programs/courses Developed customized, industry-specific curriculum based on needs of client/community Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Provided oversight for management of registration, revenues, program implementation, record retention, and student recruitment and maintenance of quality educational standards. Workforce Development Specialist / Continuing Education Coordinator Jan 1998 to Jan 2001 Company Name － City , State Served as project manager of Workforce Development Center activities Developed customized, industry-specific curriculum based on needs of the client/community Developed and delivered training to corporate clients and community Developed and maintained relationships with various constituents - Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Managed development of instructional strategy and design for conferences, certificate programs and courses Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Managed registration, program offerings, student recruitment and quality educational standards. Executive Director Jan 1996 to Jan 1998 Company Name － City , State Developed and maintained relationships in banking community Served as spokesperson and liaison to affiliate colleges and the public Recruited and supervised office staff, and instructors Developed and implemented instructor and volunteer training Implemented delivery of educational curriculum and served as student advisor Administered annual budget and maintained financial records Developed and managed marketing plans and quarterly statewide promotional publications Directed Birmingham Chapter into statewide consolidation process. Territory Manager Jan 1994 to Jan 1996 Company Name － City , State Developed and maintained relationships with new and existing accounts Developed and maintained community contacts through job fairs, presentations and civic involvement Assisted in employee recruitment, placement and orientation ERC (Employee Recognition Committee), PROEQUITIES-Chairman BOY SCOUTS OF AMERICA - VULCAN DISTRICT COMMITTEE - Marketing Director BOY SCOUTS OF AMERICA - VULCAN DISTRICT - Certified Trainer of Adult Leadership CAHABA GIRL SCOUT COUNCIL - Field Executive, Certified Trainer of Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE - Recruitment Coordinator BIG BROTHERS/BIG SISTERS OF Tift Area - Caseworker/PR Assistant. Education Bachelor of Arts Degree , Public Relations/Speech Communication Journalism AUBURN UNIVERSITY － City , State Public Relations/Speech Communication Journalism Completed Certificate Program in Project Management UNIVERSITY OF ALABAMA AT BIRMINGHAM － City , State Interests ZENGER MILLER TRAINING - Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event Skills accounts receivable, advertising, banking, billing, bookkeeping, budget, hardware, conferences, COUNCIL, credit, client, clients, databases, delivery, editing, financial, financial reporting, general ledger, graphics, instructor, inventory, Leadership, logistics, Director, marketing strategies, marketing plans, marketing, Market, materials, mentor, merchandising, mail, office, PowerPoint presentations, Page, presentations, PR, processes, Project Management, public speaking, publications, quality, Recruitment, spreadsheets, strategy, teacher, technical support, phone, Trainer, training programs, workshops Additional Information ZENGER MILLER TRAINING - Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event

BANKING

FINANCE OFFICER Professional Summary To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management. Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ½ years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%. 17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management. Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player. Skills Work History Finance Officer , 01/1997 to 04/2014 Company Name – City , State Managed working funds of the office. Maintained general ledger of the office. Reconciled sub-ledgers to general ledger account. Reviewed financial status to ensure there are no discrepancies. Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation. Prepared annual budget analysis and proposal. Prepared bi-monthly payroll to four staff. Reviewed and processed accounts payables. Assisted internal auditors during audits. Researched accounting and audit issues and complied accordingly with generally accepted accounting principles. Maintained and regularly updated inventory of promotional materials. Handled maintenance and procurement of office equipment and office supplies. Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences. Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia. Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination. Tourism Assistant , 01/1994 to 01/1997 Company Name – City , State Handled accounting and financial reports. Entertained visitors of the Tourism Director. Answered phone inquiries and mailed brochures and promotional materials they requested. Processed personnel record consisting of computation of leave credits. Assisted on various functions of the office when needed. Finance Officer and Acting BIR Representative , 06/1985 to 12/1993 Company Name – City , State Managed Consulate funds averaging $600,000 per month. Transferred funds among other foreign offices averaging $50,000 per transaction. Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco. Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general. Handled accounts payable. Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation. Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds. Checked and receipted daily collections and prepared daily deposits. Prepared bi-monthly payroll for 40 staff. Account Examiner , 01/1980 to 01/1985 Company Name – City Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco. Prepared reports of disbursements and collections of the above-mentioned posts. Liquidated cash advances of assistant secretaries and ambassadors. Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course by H& R Block 1982 - Passed, Philippine CPA Board Exam : 1 1994 Bachelor of Science : Commerce Accounting , 1 1975 University of Batangas (formerly Western Philippine Colleges) - City Commerce Accounting 1 1 Junior Philippine Institute of Accountants - Affiliations Philippine Institute of Certified Public Accountants Government Association of Certified Public Accountants 2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports

FINANCE

SOCIAL MEDIA COORDINATOR Highlights Microsoft Office (e.g. Word, Excel and Power point) Intermediate knowledge of Photoshop Intermediate Knowledge of WordPress Proficient knowledge of social media platforms (e.g. Facebook, Instagram, Twitter, Polyvore) Proficient in e-ClinicalWorks software, QuickBooks, and Multichannel Order Manager Experience Social Media Coordinator Sep 2015 to Current Company Name － City , State Proposing creative strategy in collaboration with marketing director Adding 45 quality boards on Pinterest and resulting in 47% follower growth Posting on Twitter and Instagram at least once a day Keeping track of social media trends and competition via Alexa Rank and Google Analytics Creating relevant contests to grow brand recognition and excitement. Social Media Intern Nov 2014 to Feb 2015 Company Name － City , State Website and social media optimization Monitoring and posting on blogs, forums, and social networks Online outreach and promotion using Facebook, Twitter, Instagram and email marketing. Bookkeeper Sep 2013 to Dec 2015 Company Name － City , State Inputting vouchers, invoices, checks, account statements, reports, and other records Managing charges and refunds Recording business transactions and key daily worksheets to the general ledger system. Medical Record Clerk Jan 2008 to Jan 2013 Company Name － City , State Transferring patients' data into DOH website Reviewing 500+ records for completeness, accuracy, and compliance with regulations on a monthly basis preparing quarterly reports. Education Public Affairs Communication Baruch College - CUNY － City , State Public Affairs Communication Interests Moma PS1 Warm Up Series 2015 and 2016 New York Cares 2011 Mehr NGO Skills Photoshop, creative strategy, DOH, email, general ledger, Google Analytics, director, Managing, marketing, Excel, Microsoft Office, Power point, Word, networks, optimization, promotion, quality, QuickBooks, Recording, social media platforms, Website Additional Information Volunteer Jobs Moma PS1 Warm Up Series 2015 and 2016 New York Cares 2011 Mehr NGO

DIGITAL-MEDIA

CONSTRUCTION Executive Summary To find an internship in the profession where I can gain experience in and exposure to the practice of product design. Core Qualifications Adobe Photoshop and Illustrator AutoCAD and Revit Microsoft Word, Excel and PowerPoint Professional Experience Aug 2006 to Current Castle Inspection Service Oregon and California High Value Residential Insurance Appraiser Appraise high value homes in Oregon and California for a replacement cost. Construction Jul 2005 to Jan 2006 Company Name － City , State Extensive remodeling project. Nov 2004 Company Name － City , State internship supporting interior design/project teams, researching materials, and organizing the materials resource library. Accounts Payable Assistant Jan 1999 to Jan 2000 Company Name － City , State Handling petty cash, data entry, payroll distribution, and other administrative duties. Education BFA , Product Design Present University of Oregon － City , State Product Design Bachelor of Interior Architecture , Business Administration 2005 University of Oregon － City , State Business Administration Undeclared 2003 1999 University of Washington － City , State Undeclared Objects and Impacts Digital Illustration Interior Construction Elements Furniture Theory and Analysis Color Theory and Application Rome Program Skills administrative duties, Adobe Photoshop, AutoCAD, Color, data entry, Digital Illustration, Illustrator, Inspection, Insurance, interior design, materials, Excel, PowerPoint, Microsoft Word, organizing, payroll, researching, Revit

CONSTRUCTION

LECTURER, CHEF INSTRUCTOR, RESEARCHER, AND RECRUITER Professional Profile A goal-driven food service manager, dietitian, and culinary professional specializing in quick paced, high-volume operations, team building, and systems improvement eager to offer 15+ years experience towards maximizing productivity and profitability. Highlights 6 years dynamic LLUH training and employment Multi-unit manager 2,000-20,000 daily meals National and international director to 100 employees and 500+ independent contractors Extensive experience managing audits Excellent communicator Adept computer skills Recipe modification specialist Zero-based budget management Accomplishments Experienced Operations Director : Executive management of 500 national and international sales agent, grew portfolio from start up to 12 million monthly processing volume. Experienced food service manager: CBS Studios multi-unit, single-unit manager for Marriott concepts (including Bob's Big Boy and Alley's Restaurants), and Burger King. Participation Driven: Grew participation at CBS Studios by expanding audience services, increasing ready-made, and redesigned customer flow to increase speed of service. Compliance Committed: Provided menu compliance and policies for all food allergies at CHOC Hospital and Casa Colina Hospital and drew upon best practices, as well as emerging evidence. Recipe Modification Specialist: Established compliant menus and recipes for kidney patients at Kaiser Hospital to include culturally relevant options. Farmer Focused: Connected the Cal Poly harvest through Taste of the Farm Store by providing student opportunities for nutritional education and cooking demonstrations. Supported locally grown by incorporating Rialto farmer Adams Acres to Rialto Unified School District Dedicated Professional: Regularly attend conferences to include Childhood Obesity Conference, California Dietetics Conference, Foods and Nutrition Conference & Expo, and Experimental Biology. Professional Memberships : The Academy of Nutrition and Dietetics, California Dietetics Association, Inland District Dietetic Association, School Nutrition Services Dietetic Practice Group and School Nutrition Association Professional Experience 01/2013 to Current Lecturer, Chef Instructor, Researcher, and Recruiter Company Name － City , State Created sustainable clinical nutrition resources for patient care. Provided engaging lectures integrating nutrition and foods earning the highest peer evaluation. Integrated Affordable Health Care Act clinical impacts and resources throughout lecture series. Provided dynamic cooking shows for LLUH audiences of 20-500 compliant to protocol 02/2012 to Current Professor Biology and Nutrition Department Company Name － City , State Constructed a dynamic nutrition curriculum/syllabus consistent with department standards. Tailored unique classroom activities to enhance comprehension, and participation, as well as foster communication. Created fluid and engaging classroom instruction centered around cutting-edge presentations authored to support the assigned textbook, current evidence-based practices, and guidelines. 09/2010 to Current Nutrition/Chef Consultant Company Name － State Claremont USD : Crafted signature recipes from the edible gardens and presented the recipes at the open house to the press, parents, and children. Provided nutritional instruction to the teachers grades 6-12 to support the wellness policies. Authored nutrition services newsletter distributed campus wide. Rialto USD: Selected to teach K-12 teachers project-based learning over a 3 year continuum for the fields of nutrition, foods, and health. Integrated leading edge science and technology, such as crowd mapping, windshield survey, and farm to table. Resulted in five unique lesson plans and above average reviews. Collaborating with the City of Rialto, Healthy Rialto, and RUSD staff to bring GIS mapping to the district for mutual benefit. Fontana USD: Created high-energy, televised food demonstration to increase salad bar participation for grand opening. Uniquely crafted carrot smoothies resulted in nearly 100% participation of the salad bar. San Bernardino City USD: Partnered with SACHS Clinic to provide cooking classes at Victoria Elementary to bilingual audience. Coordinated fluid and engaging evening of instruction, which resulted in participation of parents and students. Created culturally relevant recipes with nutrient-rich profiles. 06/2006 to 08/2009 Chef Instructor/Nutritionist Company Name － City , State Created interactive curricula uniquely tailored for children ages 4-16 to include farm-to-table cooking. Synchronized specialty programs that accommodated all food allergies, ensuring accessibility to all. Restructured banquet services for 300+ Performance Night visitors. Education 2011 Master of Public Health : Nutrition Loma Linda University － City , State , 92354 2009 Bachelor of Science : Human Nutrition California State Polytechnic University － City 2006 Associate of Science : Culinary Arts Le Cordon Bleu － City , State Credentials and Certificates Registered Dietitian #1023289 ServSafe Management #11458213 Additional Information Community Connector: Founded the largest community-based public safety organization that is well regarded throughout the region and recognized by Senator Carol Liu 2014 "Women Mean Business" award and Chief of Police Paul Cooper and City of Claremont 2013 "Community Hero" LA County Fair award.

CHEF

ENGINEERING MANAGER Professional Summary Electrical Engineer with 20+ years of experience in semiconductors microlithography and strong project management background. Scope of work required extensive background in equipment engineering maintenance and process sustaining. Utilized experience in cross-function activities with other engineering, production and support organization for the completion of start-up semiconductor factory construction and equipment's. Outstanding communication skills in task-milestone reports provided senior level management with clear forecast of project completion. With additional experience in application marketing engineering, led team of business development managers and R&D engineer to grow DUV business for DOW chemical's globally from $ 300k to > $ 20 million in 3 years. Management skills Excellent leadership skills in cross-functional, team-based environment, multi cultural, with the ability to effectively communicate, influence and motivate at all levels of the organization. Strong understanding of financial measurements and goals that can be directly correlated to implementation of plans. Proven ability to analyze statistics and trend data with measured outcomes Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Skills Exceptional interpersonal communication Effective leader Budget development Budget development Staff training/development Consistently meet goals Efficient multi-tasker Deadline-oriented Work History Engineering Manager , 01/2000 to Current Company Name – City , State Manage the performance and facilitating the development of direct report Encourage team member engagement by setting challenging goals and communicating line of sight Partnering with global counterparts on process. Transfer and technology issues and industry direction Managing Projects to ensure deliverable are completed within the required constraints (schedule, cost, resources,etc) Partnering with equipment and process counterparts, purchasing, facilities , contractors and vendors to buy, install and release of equipment) Maintain flawless execution of area module by on-going coaching junior and Senior engineers, equipment specialists, and technicians in operations, process and equipment Plan and improves standardized production method and objectives to achieve safety, quality, delivery and cost targets. Successfully navigate cross-site and cross functional teams through high priority initiative by leveraging effective leadership tactics , managing key relationship and building strong teams to achieve impactful results Designed an effective Quality system visual management tool used by QSM to identify and resolve potential ISO9000 findings prior to certificate audits Chaired multi-site mission based team of integration, process and quality Engineers that developed a containment strategy for an undetectable process defects to alleviate major escape and reliability concern Assure proper staffing, development of staff, training and employee involvement, in appropriate areas. Lead plant in continue improvement activities in quality, service and price for all customers. Troubleshoots and develops countermeasures for problems of quality , productivity , and employee relations using root-cause problem solving methods Assure safe practices and maintenance of proper conditions and review these practice and procedures and leads activity to lean manufacturing Continuously works to ensure that customer satisfaction targets are achieved. Responsible for environmental reporting and compliance. Formulate and manage development and implementation of goals, objective, policies and procedure related to Quality Management system. Assure that effective operation of document control system and maintenance of relevant records, including efficient execution of change orders and change control Monitor supplier's quality performance and manage problem solving activities. Evaluate and disposition discrepant material in conjunction with material management, engineering and operations Manage internal customer/supplier and ISO audits, including closing out finding, creating audit finding reports and determine proper corrective and preventative actions. Manage and ensure that all internal and external non-conforming reports are address on timely basis. Utilize and develop metrics that provide insight into the performance of Quality System, present report finding and make recommendations for improvement in outcomes. Monitor all expenses relating to site operations to ensure these remains with budget limits. Ensure that all Staff is fully conversant with safety matters and procedures arising from the site operations to comply with EHS standards. Ensure that all preventive maintenance as laid down by equipment manufactures is adhered to by all staff Professionally manages, guides and leads all site staff to ensure that outstanding levels of customer services are maintained at all times Communicates individual and group performance targets and monitors achievement of the same for better site performance. Support department in implementation improvements programs Ensure capturing of actual cost in line with implementation costing models on periodic basis. Assist in identifying the cost elements as part of cost management team. Consolidates the inputs received from corporate departments and other business units to present the company level budgets, plans and rolling forecast. Assist in implementation of approved costing model for respective lines of business/products from Group perspective Collate actual cost in line with implemented costing models on a periodic basis. Develop and edit maintenance, operating and process spec/procedures Lead team of Engineers to transfer products from development to manufactures Develop process parameters for new products Lead equipment specialist and engineers on equipment qualification and upgrades Lead equipment Engineers and technicians specialist to maintain equipment metrics such as utilization, availability, and cycle time to be equal or above goal (90% availability) Leads improvement projects such as cost reduction, labor reduction, operation, yield improvements, OEE improvements and waste reduction Derive and lead equipment projects for higher throughput, lower chemical cost, part consumption, and maintenance time. Lead equipment specialist team on monthly basic to review pass maintenance and trouble shooting performance to identify gaps and techniques so optimizations can be made Apply lean manufacturing principles to identify gaps from operation and maintenance standard procedures and make improvements. Collaborate with quality & reliability, integration engineers, and Intel Virtual Factories in Oregon and Arizona for global projects, excursion investigation and provide technical supports for solutions. Collaborate with Intel Virtual Facilities in Oregon and Arizona for equipment and process upgrades. Performs statistical analysis such as JMP and SPC charts to monitor process, equipment performance, and to identify potential issues so that proactive actions can be taken. Collaborate with automation engineers to improve operations and tool utilizations by applying lean manufacturing methods. Responsible for ensuring that manufacturing, operation and supply chain management processes are capable of meeting quality, cost and delivery requirements according to the company objectives, to strengthen company values and to better serve customers. Responsible for procurement, inventory, production planning, manufacturing, lean manufacturing and machine maintenance. Responsible for the strategy, design and implementation of lean and continuous improvement activities. Strengthened company's business by leading implementation of Chemical consumbtion. Hired and trained  20 memebrs  of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Application and Marketing Engineer , 01/1989 to 06/2000 Company Name – City , State Collaborated with R&D and Marketing to develop products to meet customer requirements for new business opportunities Coordinated and lead production trials of new and modified products. Supervise Pilot scale trials when appropriate Drafted internal and customer specs for developed products Assisted Quality Assurance in evaluating and resolving unusual, non-routine customer complaints Provided technical assistance to Manufacturing concerning unusual, non-routine situations collaborated with Purchasing and Manufacturing in the evaluation of new sources of raw materials, and products Evaluate competitive products as needed Lead Engineer on the Engineering Production Team for customer samples Set-up, directed, and trouble shotted batches for new formulations for customer samples (non-routine) Mentored other engineers with respect to routine batch set-up Trouble shotted and solved issues during batch manufacture Assessed process capability Led R&D engineering production team hand offs Redefined system for recording samples results as a routine part of sample manufacturing Created part numbers, Bill of Materials, Productions version, Quality Management forms, and Material Masters for new products Independently designed and performed laboratory experiments using statistically driven design of experiment Assisted in makeup and testing of XP formulations Responsible for performing all accelerated aging testing of new formulations to establish product shelf life Implemented design of experiments to analyze experimental data using JMP statistical software Assisted R&D Managements in the allocation of resources across all development projects authorized by the Performance Materials Strategy Team. Researched and formulated of LIP silver, Electroless Nickel, Electrolytic Copper, and other various metals Created Sales strategies in tune with market potential by the information backed by market research Prepared Sales Plans for Each Customer Coordinate with the Business Development Team regarding the new product launch and new target customer Responsible for defining and scheduling the delivery of high quality output in line with business requirements and customer priorities Managed the Product Management documentation and generated technical information together into a data package for marketing the new products. Additional Information Nationality: US Citizen Education B.S : Management information system , 1991 WORCESTER STATE University, MASS - GPA: GPA: 3.1 Management information system GPA: 3.1 B.S : Electrical engineering technology , 5 1987 CENTRAL NEW ENGLAND COLLEGE - State GPA: GPA: 2.89 Electrical engineering technology GPA: 2.89 Dale Carnegie: Effective Speaking and Human Relation, 1995. Skills BASIC, COBOL, FORTRAN, PASCAL, Prolith (Modeling), Power Point, Word, Excel and Lotus Notes,Statistical Analysis: JMP, DOE (design of experiment), PCS, SPC++, six sigma, data view, Crystal ball

ENGINEERING

DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills

INFORMATION-TECHNOLOGY

NEW CONSTRUCTION / AFE MAINTENANCE MANAGER Summary 23 years in the Industry, with 18 years of Management / Supervisory experience in Shutdowns, T/A's, and Project related work. Safety statistics for all projects are always at the highest level. Proven track record as Manager / Supervisor managing a variety of construction teams and projects with a <0.5 trir.="" my="" experience is="" within all="" complexes of="" the="" benicia="" refinery.="" extensive="" background="" in="" many="" areas="" of="" construction="" have="" given="" me="" the="" knowledge="" and="" skill="" to="" effectively="" function="" as="" the="" safety="" manager="" for="" the="" plant.="" recognized="" strong="" team="" leadership="" skills="" and="" relationships="" with="" contract="" groups,="" both="" union/non-union="" trades.="" my="" integrity,="" reputation="" and="" credibility="" as="" a="" leader="" are what our="" plant="" needs="" to="" influence="" safety="" processes="" and="" programs="" for="" the="" betterment="" of="" our="" workforce.="" i="" am="" a="" proven="" liaison="" between="" plant="" work="" groups.="" results-oriented="" manager="" that="" works="" efficiently="" and="" effectively="" to="" complete="" projects="" safely,="" on="" time="" and="" within="" budget.="" analytical="" nature="" and="" skills="" of="" predicting="" and="" vetting="" construction="" projects="" benefits="" the="" safety="" manager="" position="" i="" am="" applying="" for.="" self-starter="" with="" a="" positive,="" can-do="" attitude="" who="" is="" driven="" to="" learn,="" improve="" and="" succeed="" and="" "move="" the=""> Highlights Safety Plans / Programs Strong Interpersonal skills Safety Standards / Procedures Good Communication skills Excellent written/verbal skills Credible Leader, with the highest level of Integrity Strong Team work, discipline, accountability, competitiveness, and pride MS Proficient Strong Leadership abilities Excellent Execution abilities Resource allocation Budget / Cost control Volunteerism/ Executing Crew Projects: Our crew was big on Adopt-A-Family, Giving tree and community involvement projects. Some of the community projects were Fisher House, Omega Boys and Girls Club, Loma Vista Farms, Cruise for a Cause as well as Hooked on A Cause to name a few. New Projects this year are working with the Solano County Food Bank. Accomplishments Building an Organization to handle 5 year  tank plans Leveled out our current 5 year Tank plan Building a 10 year strategic plan to standardize reporting Instituted 3 week look aheads for leveling out manpower and head count control, which resulted in significant cost control measures. 2008-2010: Managed Off-Site Battery Limits Projects, which included site clearing for the construction of four new units within the Valero Benicia Refinery. I was an Operations Supervisor with a vast track record of running safe and successful T/A's for the previous 10 years. Volunteered to take on a lead role as a team player, to improve my knowledge and experience, and trained for this position, having managed so may T/A's, squats and previous unit emergencies. Handled very large workloads with success. Previous T/A management with head counts (200 employees). Effectively managed construction crews of various trades during our VIP Project with head counts of 500 construction employees, supervisors and managers in parallel. Executed work managing supervisors from VLO/Eichleay/Harvest Eng. To successfully complete the project. Systematically closed out all projects per refinery standard procedures/ turnover packages. The project began with and included the following Safety: Standardized our Site Safety Plan. The Safe Plan template was designed to ramp up and down to follow the VIP Project schedule/headcount. Safety Plan encompassed the VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, and provisions for the new H2 plant. Safety Teams for each of these project utilized my plan to help ensure the Safety of all construction crews Construction: Successfully managed all Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, and the H2 unit prep. Volunteered to assume the role of Butamer Mechanical Coordinator (ISBL), as my workload lightened up. Already heavily involved in the construction phases of all projects, and familiar with the crews coming on board, so it made sense Successfully managed Union and Non-Union crews on the same jobsite without any mentions of strikes Experience Company Name City , State New Construction / AFE Maintenance Manager 02/2015 to Current Effectively directs the Safety and Health program / processes in our work group. Leads weekly relevant Safety Meetings with Contractors / Employees to ensure a top down approach. Maintains top performance in our Safety VPP Football Program Working to develop Project Manager's in Capital to help improve execution Strong and effective Liaison between Operations, Project Engineering and Construction Team. Produced an evergreen tank plan that will get us back in compliance in 4 years. Producing a 10 year strategic plan for effective / efficient budget controls Manages 7 employees, providing mentoring to promote career paths and upward movement Maintains Environmental compliance Participates in Constructability and Model reviews Participates in bidding process, job walk-downs and awarding of contracts with various contractors. Manages Construction schedule activities, manpower loading, and resource loading Participates in Forecasts, Budget Reviews, Cost control, Efficiencies Accepted New Contractor reviews Lead to minimize double work amongst Managers Performing contractor reviews to increase number of specialty contractors for tank plans Company Name City , State Operations Superintendent 07/2011 to 02/2015 Managed plants Operations to ensure we remained at target rates Maintained safe, stable and reliable operations/ operating envelopes. Maintained environmental compliance Managed 40-50 employees on shift. Provided mentoring for developing employees. Trained 2 S/S step ups, was working on 3rd. 4th and 5th are in line. Crew development as a whole was by far above peer work groups. CBO's were progressing at a better than average rate as well as new OS's. Crew 4 embraced the new organizational structure and worked hard to promote it amongst peers. Certified Qualified Individual in the area of Oil Spill Response. Experienced with On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions. Assumed Incident Commander Role during refinery emergencies. Implemented Refinery Clean Sweeps for housekeeping amongst crews. Completed OS Manual update, S/S sign off package upgrade and Implemented Crew tool box program. Company Name City , State Operations Supervisor 11/2010 to 07/2011 Backfilled Team 3 OS while their OS planned for TA before being drafted to the PS TA in 4Q2010. Company Name City , State New Construction Mechanical Coordinator 04/2008 to 11/2010 Built and implemented the site safety plan for the VIP Project. Managed all construction deliverables in my area. Created/ extended/ tracked all MOC's to ensure compliance. Hired all Mechanical Supervisors to assist with OSBL workload. Developed employee work schedule/ vacation schedule/ EPR's. Completed and participated in safety, constructability, feasibility, progress, and update meetings Exposed to bidding process, job walk-downs and awarding of contracts with various contractors for OSBL work. Participated in Constructability and Model reviews (FGS/ Goggle Valves/ Ducting) Managed Construction schedule activities, manpower loading, and resource loading. Strong and effective Liaison between Operations, Project Engineering and Construction Team. Implemented Budget Reviews, Cost control, Efficiencies Ensure QA/QC of all responsible areas to Refinery/ Construction standards Directed all civil work for all sites. Zero recordable injuries for all of my projects. Company Name City , State Step Up Operations Superintendent 06/2006 to 07/2008 Began Training in 05' and qualified in 06'. Backfilled for all S/S's for vacations, special projects and T/A's Developed my overall Refinery knowledge while stepping up Education High School Diploma : Industrial Maintenance Mechanic De Anza High School , City , State , US High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA Professional Affiliations Active Fire Dept. member -2012, Honorary Member to Present Certifications Emergency Response Active Fire Dept. member from 2000-2012, Honorary Member to Present Safety Officer Incident 100, 200, 300 and 700 courses Strategy and Tactics Advanced Fire FightingFoam school Wild Lands Fire Fighting Rope Rescue 1- Advanced Specialty Rope Schools Qualified Haz Mat Technician Qualified to operate various Fire Fighting Apparatus/ Equipment Certified in many Emergency Response courses Competed in the IRTS Competition in 2000 and 2002 (High Angle rescue) Rope 1 Rescue Qualified Certified Qualified Individual in the area of Oil Spill Response. Certified Qualified Individual (Oil Spill Response) Experienced with On Land / Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions Skills Site Safety / Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget / Forecasts, Construction Schedules / Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance.

CONSTRUCTION

CONSULTANT Summary Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity. Skills Microsoft .Net Visual Basic and C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 and C++ programming - Introduction and advanced concepts. Experience Consultant 06/2012 to Current Company Name City , State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system. Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks. Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates. Developed rules decision tables, internal methods, functions and .net field translation for rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, "Swim Lanes" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead on the project. Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units. Application Staff Specialist 04/1986 to 06/2012 Company Name City , State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters. Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter. Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software. Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp. Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures. Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items. Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates. Designed object models, and system determination process flows. Designed SDLC documentation and deployment procedures for production implementations. Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives. Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces. Education and Training Bachelor's Business Administration degree : Computer Science Ursinus College Computer Science A.A.S DP : Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate in Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise and weight training. Gardening and Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015.

CONSULTANT

PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations

PUBLIC-RELATIONS

REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring

BANKING

APPAREL SALES ASSOCIATE/CASHIER Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Skills Excellent planner and coordinator Microsoft Excel certified Works well under pressure Conference planning Pleasant demeanor Multi-line phone proficiency Appointment setting Invoice processing Microsoft Word Team building Microsoft Visio Atlas Microsoft PowerPoint Adobe X Pro SmartPlant Materials MMIS System 1 & 2 Microsoft Outlook Phoenix Deadline-driven OSHA standards Experience 10/2017 to 12/2017 Apparel Sales Associate/Cashier Company Name － City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Contacted other store locations to determine merchandise availability. Prioritized helping customers over completing other routine tasks in the store. Contributed to team success by exceeding team sales goals by 30%. Completed all cleaning, stocking and organizing tasks in assigned sales area. 08/2017 to Current Administrative Specialist I Company Name － City , State Close providers complaints Re-export Claims Check eligibility for Medicaid for participants Claim adjustments Processing contracts for new In-home care providers Provider Compliance Submitting new waivers for In-Home care providers. Recoupments for Providers 08/2011 to 06/2012 Custodian Company Name － City , State Maintaining housekeeping at V.C Summers Units 2&3 site. 06/2011 to 07/2017 Field/ Administrative Assistant Company Name － City , State Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Ordered and distributed office supplies while adhering to a fixed office budget. Opened and properly distributed incoming mail. Maintaining materials while imported and exported. Placing material off hold while communicating with QC (Quality Control). Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material out of the warehouse. Creating paperwork for production in the field. Creating tags for material. Obtain supervisory approval of time card discrepancies. Building spreadsheets for production. Maintaining craftsmen training records. Registering craftsmen for hands-on tests. Assisting (Human Resource Department) with craftsmen confidential paperwork. Maintaining electronic and hard copy filing system. Maintain office supplies Prepare and modify documents including correspondence, reports, drafts, memos and emails. Manage Calendar for Managing Director. Perform Data Entry and scan documents. Process and issue annual W-2 forms to employees. Print and distribute time sheets to craftsmen. Collect and summarize timekeeping information. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Maintaining housekeeping at the V.C Summers Units 2 & 3 site. 01/2010 to 08/2011 Warehouse Associate Company Name － City , State Assisted machine operators with finished pieces. Collated components for assembly. Responsible for achieving production requirements. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Achieved a 50% on-time shipment rate. Redirected shipments en route in response to customer requests. Loaded products weighing up to 25 pounds onto trailers for delivery. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials. Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Swept floors and stored equipment at the end of each shift. Loaded and unloaded ship cargo. Used item Numbers to properly stock warehouse. Recorded Numbers of units handled and moved using daily production sheets and work tickets. Attached identifying tags to containers. 04/2018 Inventory Specialist Company Name － City , State Organized and coded all documents related to due diligence for acquisitions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. ​ ​ Education and Training 2009 High School Diploma Fairfield Central High School － City , State BA : Applied Behavioral Science Sociology Ashford University Clinton Campus － City , State Applied Behavioral Science Sociology Skills Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing and SAP Production System. Activities and Honors Member of: The Instructural Design at Ashford University and The Psychology club. ​ ​

APPAREL

EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Skills Strong attention to safe food handling procedures Chef at The Cork Tree , awarded best restaurant in West Ways Magazine  Employed at Bing Crosby's , featured in  Desert Sum Magazine  "Chefs Surprise" column August 2008 Beautiful presentation of food Food presentation talent Hospitality and service industry background Food presentation talent Work History Executive Chef 05/2012 to Current Company Name – City , State www.thecorktree.com. Modern California and Mediterranean Cuisine. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste. Head Chef 01/2011 to 05/2012 Company Name – City , State Was head chef for this fine dining steakhouse, helped designed kitchen, created all menus, hired all kitchen staff, set up all accounts for the kitchen. Did all meat and fish portioning, made all sauces, worked the grill and line at service. Planned dinner and bar menus, as well as special menus for in-house special events and catering. Sous Chef 01/2010 to 01/2011 Company Name – City , State website: www.smoketreeranch.com (American Cuisine). Daily menu charge of entrees and appetizer, banquet's up to 500 ppl. Prep and serve all lunch and dinner items. butchering, soups, stocks and sauces. 150 to 300 covers per day. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Executive Chef 01/2006 to 01/2010 Company Name – City , State High volume fine dining restaurant, team leader, training of kitchen and wait staff for all new menu items and daily specials. In charge of Menu development, budgeting, invoice tracking, ordering, food and labor cost, scheduling, banquets. 6.5 Million in yearly sales. Verified proper portion sizes and consistently attained high food quality standards. Achieved and exceeded performance, budget and team goals. Chef/Owner 01/2005 to 01/2006 Company Name – City , State European and Mediterranean Cuisine). Owner of a 45-seat restaurant, responsibilities included: Front of House Management, all beverage ordering, banking, menu development, set up all accounts, set up all license's that where needed to run the business, Budgeting, Accounting, hiring and training of all staff. Executive Chef 01/2002 to 01/2005 Company Name – City , State Kaiser Grill and the Chop House Steak House. Worked at 2 locations Kaiser Grill in Palm Springs and The Chop House in Palm Desert. Was in charge of 2 very busy restaurants. Butchering of all protein items. Inventory, ordering, food and labor cost, scheduling and Daily Specials 4 million in yearly sales. Executive Chef 01/1997 to 01/2002 Company Name – City , State American and Asian Cuisine. Maintaining a food coast of 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials and Banquets. 4.5 million in store revenue. Assisted in the opening of three restaurants as a training chef, was the Chef of 2 busy stores. 4 million in food sales. Promptly reported any maintenance and repair issues to Corporate Executive Chef. Sous Chef 01/1993 to 01/1997 Company Name – City , State Italian Cuisine) www.ifornaio.com. Managed a large open Kitchen's in fine dining in Italian cuisine. Scheduling, food cost, inventory and labor cost. Was part of opening team for the Las Vegas restaurant in New York New York Hotel and Casino, Successfully open two properties for Il Fornaio 1993 Pasadena, CA and 1996 in Las Vegas, NV 14 million in sales. Education Associate of Arts : Culinary Arts, Chef Training and Restaurant Management 1 1983 Los Angeles Trade Technical College - City , State Chef Discovers Contemporary Flavors - Culinary Institute of America - Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate of Merit  Chefs de Cuisine Assn. of California Best European Restaurant 2005/2006 Award

CHEF

SALES Summary I am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Perishable Meats and seafood industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 to August 2007 Sales City , State Responsible for sales and marketing Fresh meat products and keeping accounts in balance. Responsible for resets,new store openings. Company Name April 1997 to May 2004 sales and marketing City , State Responsible for ,Package meat products and keeping accounts in. balance. Responsible for cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 to March 1996 Key Account Sales Representative City , State Promote and market Sunnyland products in Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education and Training Management Training Programs at Florida State - Dudley M. Hughes, Macon, Georgia May, 1966 - Jul, 1968) Graduated 2 years of accounting and Bookkeeping,1967,1968 Management Training Programs at Florida State University, Principles and Methods of Persuasive Communications, Effective Human Relations as applied to sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales

SALES

KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver   Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016

TEACHER

CONSULTANT Professional Summary Highly organized Microbiologist successful at managing people and time, with expertise in Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training and Development and Validation of new products and facilities. Skills RNA isolation knowledge Proficient in PCR In-vivo transcription Published researcher Skilled in genotyping Protein isolation Southern blotting Transcription profiling Equipment maintenance Statistical analysis ELISA assay Expert in design control ISO 9001 environment Extraction Separation and purification techniques Trained in lab safety MS Office proficiency Training proposals Expert in developing inventory systems Creative instruction styles and techniques Certified Training Specialist in Consulting Project management Presentations expert Charismatic public speaker Skilled in working with special needs adults Proficient in creating and maintaining schedules Taught Aseptic technique lessons to over 400 participants Instructional technologies knowledge Intuitive people management skills Assisted in OOS Investigations Change Control for Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis of COGS and CDD MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, and IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook. Work History Consultant 04/2016 to Current Company Name – City , State As a Consultant, I provide consulting and technical training on proper aseptic techniques and FDA regulatory compliant behavior required while working in an aseptic and/or clean environment. Clean-room (Aseptic)Gowning Technique Training (ISO 5 - ISO 8)* Clean-room Technique Training (ISO 5 - ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 - ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training. Consultant Microbiologist 12/2016 to 05/2017 Company Name – City , State Conduct Bio Burden testing, Media Testing, water and clean steam testing for Aseptic GMP Facility Qualification. Facility Qualification and equipment/process or methods validation MODA (environmental monitoring system) development and uses. Commissioning Qualification Validation (CQV) activities Lead teams of validation professionals, and provided subject matter expertise in the validation of a variety of utility, facility and process equipment. Developed project scope statements, estimates and proposals. Developed policies, programs, and standard operating procedures. Developed and executed validation of documents/protocols for equipment compliance. IQ and OQ documentation development and execution of MODA System. Provide regulatory, quality and compliance solutions for the pharmaceutical, biotech, medical device and other regulated industries. Develop microbiological monitoring, control and continuous improvement strategies for API and fill-finish manufacturing, fermentation, recovery and purification, and aseptic processing and non-sterile manufacturing. Design and administer microbiological programs including environmental monitoring, investigations of laboratory and manufacturing microbial excursions and out-of-specification findings, laboratory audits, optimization and management, laboratory and facility design and qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design and microbiological validation, microbiology method and protocol development, validation and technology transfer, contact lens care formulation development, manufacturing, stability testing and product release, disinfection, sterilization and the use of biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 and warning letters), regulatory dossier development support, and Process Analytical Technology (PAT). Support microbiology and rapid microbiological method suppliers and industry end-users in developing next generation technology platforms, validation and testing plans, financial and return on investment (ROI) strategies, commercialization approaches, and global regulatory and pharmacopoeia compliance. Act as subject matter expert for microbiology technology companies during due diligence, partnership, collaboration, merger and acquisition activities. Expert witness for matters related to pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial and preservative effectiveness, sterilization, pharmacopoeia interpretation and compliance, USP microbiology test methods, laboratory and manufacturing GMPs, formulation development and stability, sterile and nonsterile manufacturing, research and development, and product quality. Corporate Trainer/Lead Aseptic Technique/Behavior Specialist 12/2011 to 12/2015 Company Name – City , State Spearheaded expansion and development initiatives in Aseptic Area. Used role-playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Organized training for 25 new employees per week. Increased performance scores by 80% by developing new employee processes. Extensively trained new and existing employees. Planned and delivered account management training to an average of 10 account managers per week. Reviewed daily metrics of account executives and employees to evaluate their strengths and weaknesses. Monitored participant workflow and behaviors throughout the training process. Conducted one-on-one tutoring sessions for new employees. Administered performance reviews to evaluate each participant's progress. Clearly communicated objectives for all lessons, units, and projects to all participants. Used a variety of assessment tools and strategies to improve instruction methods. Addressed all questions from training program participants. Created online training courses in Aseptic and Terminally Sterile Area. Assumed ownership of all training program initiatives. Align with functional managers on the management of training records to ensure that individual training plans and training records are accurate and up to date in accordance with 21 CFE Part 11 Identified core competencies of assigned functional areas to develop, within the Quality System, short and long-term planning strategies and initiatives in accordance with 21 CFR 820 Assess external service providers and/or site staff training needs and to support the development of eventual training programs for Terminal Sterilization Filling Line. Participated in research of regulatory issues and dissemination regulatory information to Production, QA, QC, and R&D departments and senior management as required. Actively, participated in the evaluation of regulatory compliance of documents/ products/ process/ test method changes. Reviews labeling and labels for compliance with regulatory requirements. Conducted internal audits. Lead department initiatives to improve current processes and procedures. Quality Control - Assistant Scientist 10/2010 to 10/2011 Company Name – City , State Executed experimental tasks Obtained and interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, and Purification Test Reviewed and edited protocols and standard operating procedures (SOPs) Maintain regular laboratory and system functions for the group Ensure compliance with cGMP, FDA, and SOPs guidelines and regulations. Performed tests on water, and the environment to detect harmful microorganisms and to obtain information about sources of pollution and contamination. Cleaned and maintained laboratory equipment. Stocked and rotated all prepared growth media. Performed routine monitoring of cleanroom manufacturing environments Performed micro'ID and organism analysis. Perform compliance adherence checks to all FDA, GMP regulations Collected and analyzed biological data about relationships between organisms and their environment. Interpreted research findings and summarized data into reports. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Collected and processed specimens for clinical protocols. Laboratory Manager - Laboratory Technological Assistant/ Research Assistant/Trainer 08/2007 to 06/2009 Company Name – City , State Ordered laboratory equipment and supplies. Operated a genetic analyzer to sequence DNA. Kept accurate databases of specimens collected and stored in a repository. Collected and processed specimens for clinical protocols. Successfully completed transcription profiling experiments. Complied with Good Laboratory Practices and Title 21 Code of Federal Regulations Part 11. Scheduled and trained student staff members. Managed overall laboratory functions. Investigated the impact of intrinsic target properties on siRNAs pharmaceutical properties. Extracted DNA and genotype samples using SNP technology. Interpreted research findings and summarized data into reports. Collected and analyzed biological data about relationships between organisms and their environment. Programmed computers to store, process and analyze data. Maintained laboratory instruments and developed new laboratory equipment. Interpreted test results and developed nonstandard tests. Ordered chemicals for analysis and prepared reagents for analysis. Maintained compliance with DEC and EPA. Set up standards for sampling analysis and data interpretation using effluent analysis. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Monitored and maintained specialized lab equipment (e.g. Minispec, shared microscope, etc.), laboratory supplies, and materials. Trained and developed undergraduate research assistants on proper protocol and procedures in the HIV lab. Conducted one-on-one tutoring sessions for new students. Microbiology- Laboratory Technician 06/2007 to 09/2008 Company Name – City , State Maintained laboratory instruments and developed new laboratory equipment. Organized lab test solutions, compounds, and reagents. Routinely calibrated scales to minimize leakage due to calibration errors. Determined equipment operating efficiency. Interpreted test results and developed nonstandard tests. Maintained records for Michigan Department of Health audits. Ordered chemicals for analysis and prepared reagents for analysis. Recorded test results using a variety of chemistry-specific software programs. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Collaborated with business units for cost model analysis. Created a rapid screening and testing factory to find acceptable materials. Steered process development experiments in the lab and support scale-up processes. Computed taxes owed by applying prescribed rates, laws and regulations. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Education B.S : Microbiology May 2009 Michigan State University - City , State Microbiology Skills 21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department of Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, in design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow

CONSULTANT

MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow

BANKING

BRANCH MANAGER Summary As an experienced banking officer professional, I would like to utilize my experience and knowledge in banking by contributing to the improvement in profitability and growth to your bank. I will be putting my best efforts in terms of time and learning new banking techniques and methods that would implement in my tenure as a leader with your financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient in MS Office and Excel Flexible Experience Branch Manager 06/2016 to Current Company Name City , State Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work environment, community development, driving sales, increasing growth & profitability, and providing accurate and superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to ensure support of current campaigns & alignment to corporate strategy Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch has appropriate staffing considering scheduling, training, vacation, leaves of absence, sickness, and duty assignments ensuring the efficient operation of the branch Provides guidance, leadership, and coaching to the Assistant Manager & platform staff; confers with subordinate personnel to discuss operational & procedural changes; provides counseling and recognition Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk Management Review process ensuring proper cash control Maintains a customer service culture by focusing on customer needs and managing staff to high customer service levels Leads the branch staff to achieve optimum sales referrals through effective sales campaigns/programs, sales coaching, development and behavior modeling Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluation Participates in and manages the lending function of the branch to include both consumer and small business; examines and evaluates loan applications Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans Actively involved in the outside calling program developing existing customers, centers of influence, and prospects Contacts customers and businesses, community, and civic organization to promote goodwill and generate new business Manages asset quality through delinquency tracking and past due loan collection Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans or opening savings accounts Compiles required and special branch reporting as requested Compiles and accurately reports all financial data as required by governmental regulations Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Collects data to analyze the present and future financial status of the branch Ensures Branch Opening and Closing procedures are followed to include balancing the branch, locking the vault, and setting the alarms Completes monthly Branch Assessment ensuring branches are professional in appearance Coordinates completion of branch regulatory compliance through computer-based training module completion and other training classes  Branch Disaster Recovery Planning with Branch Operations Manager to ensure employees are prepared for all facets of pre and post-disaster events Coordinates or provides employee training to improve efficiency and ensure conformance to standard procedures and practices Attends Branch Manager meetings conducted by Area or Division Manager to stay informed Handles in-branch operational customer complaints from inception to resolution Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities Serves as an authorized signer on official checks Enforces personnel professionalism to include demeanor, dress, and station orderliness. Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan. Originates construction loan and entire TRID process Originates in house purchases of 1-4 dwelling and entire TRID process Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Financial Service Associate/ Licensed Banker 11/2014 to 06/2016 Company Name City , State Builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; opening and servicing accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service and lending requests handling more complex situations and deeper profiling over time. Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Maintains a customer service culture by focusing on customer needs through more complex customer profiling Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit Ensures loan agreements and supporting documentation are complete and accurate according to policy Supports procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Assist in the branch Risk Management Review process to include, but not limited to, monitoring bait money and ensuring dual control procedures are followed Assist in managing operational loss within a branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification Adheres to professionalism standards to include demeanor, dress, and station orderliness Demonstrates quality customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service May function in a mentor capacity offering guidance, instruction, and coaching to Tellers enforcing policy and procedure Images proof work through branch capture machine to include reviewing work and making corrections Performs research for customers as issues arise Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Sells Annuities and other investment products offered through Hancock Bank Investments Branch Operations Manager 10/2013 to 02/2014 Company Name City , State Functions as the Customer Service Manager ensuring a solid operational foundation; builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior services Serves as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Oversees the branch Risk Management Review process and ensures dual control procedures are followed Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily Promotes branch professionalism and the Standards of Excellence Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service Images proof work through branch capture machine to include reviewing work and making corrections Compiles required and special reports as requested Performs research and problem-resolution for customers as issues arise Coordinates branch and staff Business Continuity planning and execution Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Manages employees on the Teller Line; Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education and Training Associate of Arts : Education 2007 Mississippi Gulf Coast Community College City , State Education Activities and Honors Active Member of the Coast Young Professionals with the Gulfport Chamber Of Commerce Active Member with the Gulfport Kiwanis Club Technical Skills and Qualifications Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution

BANKING

VICTIM ADVOCATE Summary Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware of legal and ethical standards Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Experience performing assessments Interpersonal, oral, and written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention to detail Results-oriented Self-directed Data collection and analysis Exceptional organizational skills Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Increased office organization by developing more efficient filing system and customer database protocols. Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system. Managed a caseload of more than [Number] clients at any given time. Experience Victim Advocate 03/2014 to Current Company Name City , State Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Completed statistical analysis by developing, updating and maintaining statistical and related records and reports. Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources Maintained a problem-solving, solution-oriented attitude in all aspects of work Determined whether clients should be counseled or referred to other specialists Asked questions that helped clients identify their feelings and behaviors Assessed patients for risk of suicide attempts Provided assessments, counseling, and case management services to youth and families Conferred with clients to discuss their options and goals Conducted regular assessments and adhered to documentation processes and procedures Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care Referred clients to other support services as needed such as medical, housing, social services, employment services and legal Provided the client with tools to better manage emotions and address any anger management issues if present Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Built positive rapport with law enforcement officers, court officials and community service agencies. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Updated departmental standard operating procedures and database to accurately reflect the current practices. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Created databases and spreadsheets to improve inventory management and reporting accuracy. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Residential Advocate 06/2012 to 05/2013 Company Name City , State Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Guided victims by providing case-related medical and legal information. Counseled victims, families, and significant others. Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs. Assisted supervisor by managing volunteers, setting up trainings and monthly meetings. Managed victim case files, following state and agency guidelines. Assisted with office procedures pertinent to the operations of the program. Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes. Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program. Conducted follow up calls and scheduled appointments for clients. Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter. Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living. Deli Clerk 05/2010 to 05/2012 Company Name City , State Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer. Ensured minimal product shrink and coordinated secondary usage of product Prepared a variety of foods according to customers' orders or supervisors' instructions Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared food items such as sandwiches, salads, soups, and beverages Completed closing duties, including restocking items and closing out the cash drawer. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Maintained neat and attractive bakery food cases. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen. Consistently adhered to quality expectations and standards. Checked in deliveries and signed off on products received. Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at windows, counters and tables. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Maintained friendly and professional customer interactions. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Ensured first-in-first-out system with all ingredients labeled and stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 to 08/2008 Company Name City , State Adhered to high standards of safety, cleanliness and professionalism. Monitored animals' recovering from surgery and notified veterinarians of any changes. Promoted skin and coat health through regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options. Talked to animals to soothe them and familiarize them with the human voice. Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. Fed and watered [Number] animals each day. Observed general shelter population for illness and injury. Cared for animals with special medical needs, including diabetes. Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times. Support Analyst 03/2015 to Current Company Name City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking. Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project. Education Masters of Science : Criminal Justice 2013 Saint Josephs University City , State , US Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor of Arts : Law and Justice 2012 Rowan University City , State , US Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology and Homeland Security, Forensic 2010 Cumberland County College City , State , US Concentration: Forensic Technology and Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics

ADVOCATE

ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written

HR

SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills

CONSULTANT

HR MANAGER Executive Profile Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development * Strategic Planning * Talent Management______________________ Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS Professional Experience 03/2013 to Current HR Manager Company Name The world's largest airline operating nine domestic hubs across the U.S. with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia. Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways. Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines. Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months. HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions. Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations. Investigate and draft responses for external complaints to represent and defend the company's interest and position. 06/2005 to 10/2012 Human Resources Consultant Company Name － City , State The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries. Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making. Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants. Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws. Conceived, developed, and introduced a hiring process that became the platform for McDonald's "Wow" Crew Orientation. Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years. Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales. Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally. Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%. 03/2001 to 06/2005 Human Resources Manager Company Name － City , State An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources. Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information. Improved retention by 75% and decreased recruiting costs 21% annually. Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department. Co-facilitated the organizational and strategic planning process for the agency's five-year plan. Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers. Developed and implemented employee relations programs that promoted a positive organizational culture (e.g. awards, recognition, special events). Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys. Grew St. Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually. Education 5/2013 B.S : Communications University of Phoenix Communications 12/2003 Shady Grove - HR Certificate/PHR Certification University of Maryland Interests Member of Society of Human Resource Management since 2001 *Certified Career Development Facilitator *Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages.

HR

UTILITY ENGINEER Profile Detail oriented and motivated Chemical Engineer with strong research, analytical and problem solving skills seeks a position in the industry. Team player with proven strengths in customer relationship management, leadership, and communications skills. Demonstrated ability to multitask, and work under pressure to meet critical deadlines. Fluent Hindi-Urdu, English Areas of Expertise Site Manager, Gamry VistaShield, and Microsoft Office Design Software: Matlab, Aspen Plus Imaging skills: SEM, Microscopic Imaging Key Qualities: Excellent management and interpersonal skills, Reliable, Responsible, Resourceful, Quick learner, Organized, Hard-worker who takes pride in a job well done. Self-motivated, Very friendly, enjoy helping others. Professional Experience January 2015 to December 2016 Company Name City , State Utility Engineer Monitored and evaluated the design, operation, and maintenance of electric utility systems to ensure that New York State's electric customers are provided with safe and reliable electric service. Evaluated Utility's budget and program in rate Cases; Reviewed Utility's Emergency Response Plan, Research and Development, and System Reliability filings. Cooperated with the staffs of city and state agencies on issues of mutual concern. Conducted field inspections of electric and communication facilities to determine compliance with Public Service Commission wire crossing and line extension permits, underground and overhead facility rules, and electric construction and maintenance regulations. Researched technical reports, long-range planning studies and other data to obtain information and made recommendations. Developed data for engineering and operational studies involving Public Service Commission cases. June 2014 to December 2014 Company Name City , State Transportation Construction Inspector Supervised construction operations under the regulation of a Department of Transportation's Engineer-in-Charge Reviewed and interpreted maps, plans, diagrams and contract specifications. Utilized "Site Manager" software to enter inspection details and related information. Assisted in conducting air content tests, slump tests, and in obtaining cylinders for subsequent load tests on concrete Verified thickness of the layer of materials placed and maintained As built as the work was completed. Updated and retrieved information as required. Prepared various reports, notices, and letters as required. Archived correspondence and kept record of daily work tickets and field pictures. April 2013 to May 2014 Company Name Research Assistant Laboratory for Nanoparticle Modification and Assembly Mentor Prof. Ilona Kretzschmar Provided research support to faculty member and assisted PhD students with research related to the Dye Sensitized Solar Cells. Designed and ran experiments in the laboratory. Acquired data using Gamry VistaShield instrument and Electrochemical Impedance Spectroscopy software. Assembled and characterized titanium dioxide inverse opal structures. Fabricated dye-sensitized solar cells using ionic liquid electrolytes and investigated the performance of the cells using ionic electrolytes. Performed Physical Vapor Deposition of Platinum and Titanium on FTO slides. Organized and maintained laboratory to ensure safety. Senior Design-I- Simulation Production of Ammonia from Shale Gas Designed a process flow system (PFD) to synthesize ammonia from shale gas using ASPEN-Plus simulation software. Determined equipment sizes and rating based on the operating specifications. Comprehensive economic analysis of overall process was done to determine feasibility of the process Senior design-II- Simulation Production of Ethylene via Dehydration of Ethanol Designed a simulation process to produced ethylene via ethanol dehydration with commercial gamma-alumina catalyst. Modeled dehydration of ethanol using the Peng-Robinson equation of state. Products of dehydrations were separated by a flash drum, absorption column, and cryogenic and distillation columns. Performed economic analysis to determine feasibility of the process. Performed process hazard analysis to provide environment friendly process. Kinetics and Mass Transfer Effects of a Chemical Reaction in Batch Reactor Analyzed the kinetics and mass transfer effects for the reaction between citric acid and sodium bicarbonate. The overall objective was to design an experiment to determine the amount of sodium bicarbonate tablets needed to reach pH 5 of critic acid and sodium bicarbonate solution in 4 minutes. Education May, 2014 City College of New York B.E : Chemical Engineering Chemistry, Mathematics Chemical Engineering Chemistry, Mathematics 3.3 Affiliations Member of American Institute of Chemical Engineers, (AIChE) Member of Omega Chi Epsilon Honors Society Member of Society of Women Engineers President- Chemistry Club, Fall 2011 Secretary- Physics Club, Spring 2011 Work History Company Name Certifications Inorganic Chemistry Organic Chemistry Materials Science Nanomaterials Unit Operations Fluid Mechanics Thermodynamics Transport Phenomenon Process Control Reaction Engineering Separation Operations Calculus I, II, III Linear Algebra Differential Equations Engineering Economics Skills acid, budget, Calculus I, Chemistry, interpersonal skills, content, Design Software, economic analysis, Economics, Engineer, experiment, experiments, flash, Imaging, inspection, letters, materials, Materials Science, Matlab, Mentor, Microsoft Office, PhD, Platinum, Process Control, Quick learner, Research, safety, Self-motivated, Simulation, Transportation

CONSTRUCTION

RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February - Selected by Science Development Network for their highlights. Interests Team player - Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical. - Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player - Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical. - Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.

AGRICULTURE

EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award

BANKING

TEACHER Summary Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate and well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Material Development Created lesson plans targeting differentiated learners to create an engaging educational experience. Team Building and Leadership Created collaborative classroom experience through student-centered activities. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration   Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Counseling   Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Experience Teacher 07/2012 to Current Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material. Business Partner 07/2007 to Current Company Name City , State Computed, recorded, and proofread data, records and reports. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed heavy bank reconciliations and cash flow statements. Media Assistant 08/2011 to 07/2012 Company Name City , State Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions. Teacher 07/2007 to 06/2008 Company Name City , State Same as above teaching experience. Education Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management

TEACHER

INFORMATION TECHNOLOGY (IT) SPECIALIST Experience Information Technology (IT) Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 to Current City , State U.S. Army Information Systems Engineering Command (USAISEC) on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC. I develop, manage and coordinate the implementation of network communications, local area networks (LANs), visual information systems (VIS), and information technology (IT) infrastructure projects. As the Project Manager and Lead Engineer, I directed and managed the efforts of a five person Integrated Product Team (IPT) to implement the $25 million IT infrastructure for the the new Command, Control, Communications and Computers (C4) facility for the Joint Special Operations Command (JSOC) at Ft Bragg, NC. Provided daily project coordination and oversaw the development of the IT technical requirements, system design plan and associated contract documents and design drawings for the 35,000 sf building. Reviewed building construction design drawings, consolidated design change input requests from the customer and team members, and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications, applicable security standards, and customer requirements. requests for building design changes to the US Army Corps of Engineers (USACE). and provided technical oversight of the project. Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements, project scheduling updates, and to resolve controversial project issues. Created the project integrated master schedule (IMS) to identify and manage resources so that all project documentation and deliverables were developed accurately, and to ensure system reliability, operability, and maintainability. In support of the Army Base Realignment and Closure (BRAC) process, performed duties as the project coordinator for the $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation. As the ARCENT relocation project leader, identified and analyzed requirements, assigned and reviewed work and exercised full control over the planning, development, and implementation of all assigned tasks for the Integrated Product Team (IPT). Obtained contract engineering services by developing the Acquisition Requirements Package (ARP), and participated in Source Selection Evaluation Board (SSEB) activities. Prepared statements of work (SOWs), procurement data packages, and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management. Provided financial and resource planning, execution, and tracking; to include manpower, temporary duty (TDY), and other acquisition resource requirements. Judiciously expended project resources, determined priorities and worked within resource allocation limits, fiscal law and existing policy. Completed all required contract modifications, List of Materials (LOMs) and Major Item List of Materials (MILOMs), as well as independent government cost estimates (IGCEs) as required. Integrated various IT sub-systems based on system dependencies, technical adequacies, and customers' need. Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing (SAT) of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements. Systems Integration Analyst July 2009 to December 2009 Company Name － City , State Supervisor: Randy Devine - (520) 459-3174. Systems Integration Analyst responsible for contract Information Technology (IT) engineering services in support of the US Army Information Systems Engineering Command (USAISEC). Developed the Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List of Materials (LOMs) and other acquisition documentation for complex IT projects according to user requirements. Worked with Government and sub-contractor personnel and provided guidance and oversight on project document development and validation for the U.S. Army Forces Command (FORSCOM) and U.S. Army Reserve Command (USARC) BRAC relocation. Provided engineering, procurement, installation, cutover and testing requirements for the High Frequency (HF) and Ultra High Frequency (UHF) Radio Systems and antennas in support of a Command, Control, Communications, Computers and Intelligence / Information Technology (C4I/IT) systems project. Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package (ARP). April 2001 to September 2009 Company Name Functional Area Expert (Command and Control)Sierra Vista, Arizona Supervisor: Robert Kessler - (520) 417-0959. Communications Engineer supporting the U.S. Army Information Systems Engineering Command (USAISEC) by providing IT engineering services in the form of quick reaction engineering to Engineer, Furnish, Install, and Test (EFIT) total communications functionality at multiple Command and Control (C2) facilities. Provided QA / QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations. Provided IT engineering support for the US Southern Command (SOUTHCOM) headquarters relocation project, to include developing the FDC as part of the design-build contracting process for the USACE. Developed the SDP, LOM, cost estimates and test plans for the radio and satellite systems, copper and fiber cable plant, lightning protection systems, grounding, bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency (DTRA) relocation project. Provided on-site engineering support for the voice, data, and visual information systems being installed for the United States Army South (USARSO) Headquarters and the Installation Management Agency (IMA) at Fort Sam Houston, Texas. Provided detailed engineering for the design and installation of Briefing and Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), and Open Office Areas. Conducted QA / QC checks and testing for a Defense Red Switch Network (DRSN), Global Command and Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, and Visual Information Systems. Assisted USAISEC Force Projection Engineering Directorate, and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea. Performed site surveys, gathered user requirements from several staff directorates and operational elements within the command and developed an SDP, EIP and LOMs to upgrade the Global Command and Control System (GCCS) communications systems as well as the administrative and tactical voice systems. Provided engineering support for the development of the C2 facility for the U.S. Army Central Command (USCENTCOM) Headquarters and foreign coalition forces in Doha, Qatar in support of Operation Iraqi Freedom. These efforts included various secure voice, data, and visual information systems critical to the Command Center operations. Supervised and assisted with the routing, termination and acceptance testing of all fiber optic and Cat5 cabling, voice and data systems and related telecommunications equipment and infrastructure. Education Bachelor of Science (BS) : Information Technology , 2005 University of Phoenix GPA: GPA: 3.67 Information Technology GPA: 3.67 Associates of Applied Science (AAS) : Electronic Technology , 2003 Cochise College GPA: GPA: 4.0 Phi Theta Kappa Electronic Technology GPA: 4.0 Phi Theta Kappa Associate : General Studies , 2001 AGS Cochise College GPA: GPA: 4.0 Phi Theta Kappa General Studies GPA: 4.0 Phi Theta Kappa Skills Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice and data

INFORMATION-TECHNOLOGY

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Healthcare industry experience supporting health plans, hospitals, and medical groups. Experience in internal, external, and executive communication. Proven track record in communicating complex clinical issues and industry trends. Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions. Experience Communications Consultant 08/2017 to Current Company Name City , State Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams. Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making. Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices. Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians. Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events. Led the planning, development, and execution of a change management communication strategy in support of research and development division. Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees.  Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning. Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends. Supported meetings and press conferences for clients and business partners. Supported the development of press releases and media kits. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Chapter President 01/2015 to 08/2017 Company Name City , State Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends.  Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California.  Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.

PUBLIC-RELATIONS

EXECUTIVE CHEF /CHEF MANAGER Experience Executive Chef /Chef Manager , 01/2014 to 01/2019 Company Name – City , State Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe. Created daily specials and rotating prepared food selections based on seasonal availability and customer demand. Hired and managed all back of house staff and front of house staff. Ensured personnel safety, kitchen sanitation and proper food handling and storage. Purchased food and cultivated strong vendor relationships. Coordinated and organized all restaurant inventory. Planned and executed catered events. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assured customer satisfaction in front of house. Financial management including food cost & labor. Chef /Banquet Chef , 01/2006 to 01/2014 Company Name – City , State Prepared various a la carte menu items and seasonal specialties for 150 + seat country club. Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people. Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating. Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based on seasonal pricing and product availability. Supply ordering and inventory. Hired, trained, scheduled and managed kitchen staff of 8-12. Monitored line processes to maintain consistency in quality, quantity and presentation. Chef/Kitchen Manager , 01/2005 to 01/2006 Company Name – City , State Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company. Managed kitchen staff team and assigned various stages of food production. Monitored quality, presentation and quantities of plated food across line. Assessed inventory levels every week and placed orders to replenish goods before supplies depleted. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques Twenty Water Street - Executive Sous Chef. 01/1995 to 01/2005 City , State Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions. Managed kitchen staff team of 10-15 and assigned various stages of food production. Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing. Oversaw hiring, training and development of kitchen employees. Produced or amended menus and item selections in conjunction with Executive Chef. Work History Executive Chef /Chef Manager , 01/2014 to 01/2019 Company Name – City , State Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe. Created daily specials and rotating prepared food selections based on seasonal availability and customer demand. Hired and managed all back of house staff and front of house staff. Ensured personnel safety, kitchen sanitation and proper food handling and storage. Purchased food and cultivated strong vendor relationships. Coordinated and organized all restaurant inventory. Planned and executed catered events. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assured customer satisfaction in front of house. Financial management including food cost & labor. Chef /Banquet Chef , 01/2006 to 01/2014 Company Name – City , State Prepared various a la carte menu items and seasonal specialties for 150 + seat country club. Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people. Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating. Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based on seasonal pricing and product availability. Supply ordering and inventory. Hired, trained, scheduled and managed kitchen staff of 8-12. Monitored line processes to maintain consistency in quality, quantity and presentation. Chef/Kitchen Manager , 01/2005 to 01/2006 Company Name – City , State Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company. Managed kitchen staff team and assigned various stages of food production. Monitored quality, presentation and quantities of plated food across line. Assessed inventory levels every week and placed orders to replenish goods before supplies depleted. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques Twenty Water Street - Executive Sous Chef. 01/1995 to 01/2005 City , State Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions. Managed kitchen staff team of 10-15 and assigned various stages of food production. Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing. Oversaw hiring, training and development of kitchen employees. Produced or amended menus and item selections in conjunction with Executive Chef. Education Associate of Science : Culinary Arts Johnson & Wales University - City , State Summary Skilled, creative, dedicated Executive Chef/Chef Manager with extensive culinary experience and knowledge in varied dining concepts and a large range of cuisines. Focused and efficient with a strong knowledge in food safety and sanitation guidelines. Adept at food purchasing, inventory and controlling food cost. Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity. Certifications Certified Food Safety Manager National Registry of Food Safety Professionals Highlights Hands on knowledge of all phases of food preparation from casual to fine dining and catering Food & Labor Cost Control Banquet and catering menu planning, development, and service Recipe development and standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory and inventory control Knowledge of P & L accountability Kitchen equipment maintenance and repair Customer service orientated Employee hiring & training Computer proficiency Concept Cost Control Costing Customer satisfaction Customer service Equipment maintenance and repair Financial management Food Safety Forth Hiring Inventory levels Inventory Inventory control Personnel Pricing Processes Procurement Purchasing Quality Receiving Restaurant operations Safety Skills Hands on knowledge of all phases of food preparation from casual to fine dining and catering Food & Labor Cost Control Banquet and catering menu planning, development, and service Recipe development and standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory and inventory control Knowledge of P & L accountability Kitchen equipment maintenance and repair Customer service orientated Employee hiring & training Computer proficiency, Concept, Cost Control, costing, customer satisfaction, Customer service, equipment maintenance and repair, Financial management, Food Safety, forth, hiring, inventory levels, inventory, inventory control, personnel, pricing, processes, procurement, purchasing, quality, receiving, restaurant operations, safety

CHEF

VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional with diverse banking and financial services background which includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending and New Construction, Private Banking and Credit Management-Leasing. 25+ years Experience. Core Qualifications  Leads Teams Naturally Strong Communicator-Written and Oral Technical Orientation Strong Accounting and Credit Underwriting Skills  Builds teams with Humility Solid Collaborator to drive execution of strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City , State Business and Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A : Finance Accounting/Economics Michigan State University Eli Broad College of Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative State of Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours of Healthcare Administration/Practice Management Coursework in preparation for Certified Medical Practice Executive certificate.  ​ Professional Experience 12/2008 to Current Vice President-Business Banking Sales Manager and Healthcare Specialty Banker Company Name － City , State Current Role: Sales Manager for Business Banking/Treasury team in Detroit Michigan Retail Banking Territory of Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role to guide mixed team of bankers and treasury officers toward attainment of annual sales goals within SE territory of Michigan. Drives strategy and change management. Performance oversight includes driving business development,adherence to Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, and Career Development. Requires ongoing partner /cross channel collaboration. Also responsible for advancing external center of influence relationships by providing executive level brand representation in territory. Outcome: Above goal team attainment in all major categories 2013, 2014, 2015. #1 Sales Manager in Detroit first full year in role 2012.     ​ 05/2004 to 12/2008 Vice President Business Development Officer and Residential Mortgage Manager Company Name － City , State Drove several business development areas of bank including real estate, commercial lending (including real estate development), deposit services, advertising, and fee income products. Co-developed annual strategic and marketing plans as part of management team. Asset-Liability Committee (ALCO) Member. Also responsible to originate/administer commercial loan assets. Simultaneously managed team of three residential lenders. Adhered to compliance, mortgage backed securitization and brokerage requirements for sale of residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers and BOB commercial clients. Outcome: Trusted and highly valued member of Management Team during tenure, working close with Board of Directors. Represented Bank as Board Member to Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair of Annual Bank Charity Event for Gleaner's Food Bank. ​ 03/2001 to 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City , State Licensed with State of Michigan. Agency sold to First American Title.  Commissioned Senior sales role calling on new and existing real estate (residential and commercial) relationships in Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent and real estate escrow matters. Target market included realtors, builders, land developers, and commercial bankers. Sales Leader became long time professional mentor. Outcome: Achieved Million Dollar Sales Status and "Dare to Soar" Award from management. Selected to head up newly formed "Commission Advance" division of company prior to acquisition by First American Title. Highly valued member of sales team. ​ Skills Technically proficient with Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly.  Affiliations Past and Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers of Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association of Realtors Women's Council/Education Committe

HEALTHCARE

CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying. Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations. Highlights Permit processing Baseline schedules creation Building codes and regulations Blueprint fluency Safe job site set-up Residential and commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 to Current Company Name － City , State Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS. Prepare and plot detailed maps of project sites for the use of planning and presentations. Implementation of CADD drafting standards. Construction Layout Manager Apr 2014 to Jul 2014 Company Name － City , State Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS. Responsible for scheduling of the entire companies layout needs. Responsible for ordering all layout materials and maintaining equipment. Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation. Achievements as Construction Layout Manager: State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000 State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000 Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000. Traveling Construction Superintendent Construction Jan 2014 to Feb 2014 Company Name － City , State Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations. Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests. Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG. Achievements as Construction Superintendent: Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000 Project Manager Apr 2013 to Nov 2013 Company Name － City , State Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion. Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving. Estimated price proposals and change orders for projects using eGordian software. Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects. Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts. Achievements as Project Manager: University of Illinois - Roger Adams Laboratory – Bathroom Remodel - $117,000 University of Illinois - Labor and Employment Relations – Office renovation phase I – $94,000 University of Illinois - Labor and Employment Relations – Office renovation phase II – $107,000 University of Illinois - Memorial Stadium – Replace Entrance Doors on the east side – $275,000 University of Illinois - Personnel Services Building – Office remodel - $193,000 University of Illinois -Foreign Language Building – Window and office repair – $129,000 University of Illinois – Crop Science Storage Building –New 66'x160' pole barn - $225,000 Champaign Park District - Virginia Theater – Remodel of Projection Room - $179,000 Building Inspector Oct 2006 to Apr 2013 Company Name － City , State Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications. Schedule and perform inspections. Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects. Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance. Achievements as Building Inspector : Burger King - $2,200,000 Cold Stone Creamery - $475,000 Savoy 16 - IMAX theater - $10,000,000 Buffalo Wild Wings - $2,550,000 Wal-Mart Remodel - $3,000,000 Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000 Over 430 new single family homes ranging from $190,000 - $1,100,000 Survey Crew Chief Jan 2003 to Oct 2006 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget. Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used. Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey. Achievements as Resident Engineer: Saw Grass Subdivision 446 lot residential development - $8,900,000 Ashland Park Subdivision 540 lot residential development - $10,800,000 Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000 Engineering Technician Jan 1994 to Jan 2003 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways. Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates. Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans. Achievements as Resident Engineer: University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000 City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000 City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000 Village of Westville - MFT Oil & Chip - $279,000 Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000 IDOT Westville RT 1 – Water main Construction - $2,200,000 Education Bachelor's Degree , Construction Management 2017 Everglades University － City , State current enrollment Certificate , Surveying 2006 Southern Illinois University － City , State Certificate of Completion (21 credit hours) in Land Surveying Associate of Arts , Construction Technology 1992 Parkland College － City , State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years)

CONSTRUCTION

HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments. My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team! Skills Excellent interpersonal, HR and administrative skills Intermediate experience with MicroSoft Office programs Motivated team member, who understands the value of providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept at client needs assessment and analysis Work History April 2000 - Current Healthcare Recruiter Company Name | A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide. Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs. Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital. Implemented marketing strategies which resulted in continued growth of customer base. April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Analyzed employment-related data and prepared required reports. Managed all aspects of the employee life cycle process, including on and off boarding. Maintained an accurate candidate tracking system. Guided candidates through in-house computer testing. Supported management in developing and implementing personnel policies and procedures. Conducted exit interviews and verified that employment termination paperwork was completed. Hired employees and initiated the new hire paperwork process. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Screened all applicants based on their qualifications and background. March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company. Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes. Drafted internal announcements and sent them in a timely manner. Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. May 1985 - March 1990 Benefits Representative Company Name | Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs. Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union. Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications. Education DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts Princess Anne High School , City , State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing

HEALTHCARE

MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments. Skills Proficient in Microsoft Office Suite Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo. Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 to Current Company Name - City , State •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions. •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging. •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant. •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps. •Support in the negotiation of industry analyst firm subscription contracts during renewal process. Account Director Sep 2014 to May 2015 Company Name - City , State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting. Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters. Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek. Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies. Account Manager Jul 2011 to Sep 2014 Company Name - City , State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution. Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm. Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches. Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News. Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials. Assisted in managing budgets, forecasting, resources and project management. Partner Oct 2008 to Dec 2012 Company Name - City , State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc. Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles. Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail. Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives. Senior Public Relations Specialist Feb 2005 to Jul 2007 Company Name - City , State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies. Organized local and national media tours in support of strategic initiatives and product launches. Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News. Marketing Associate Jan 2003 to Jan 2004 Company Name - City , State Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination. Planned and organized all on-site race promotions and events for employees, athletes and business associates. Served as primary liaison to national and international sales staff for all events marketing support. Director of Special Events Mar 2002 to Jan 2003 Company Name - City , State Composed and managed event budgets to meet organizational objectives. Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations. Oversaw recruitment of committee members and supervised all activities. Account Executive Aug 1999 to Feb 2001 Company Name - City , State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs. Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements. Provided support in strategic planning and publicity for new product launches. Education Bachelor of Science , Public Relations 2000 San Jose State University - City , State , USA Spring 1998 - Participated in study abroad program in Bath, England

PUBLIC-RELATIONS

FINANCE DIRECTOR Summary Seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities.  Recruited to multiple positions to restructure/reorganize/revitalize non-performing teams.  Skills Accounting, General Accounting,  Acquisitions, Budgeting, Controller, Cost Analysis and Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley Experience 02/2012 to Current Finance Director Company Name － City , State Responsible for Accounting & Finance functions including management of IT outsourcing vendor for $20 million government entity. Moved IT function to outsourced vendor vs. full-time employee, saving $34,000 in salary plus benefits and pension costs. Developed monthly financial reporting to all department heads & elected officials, budgeting processing, account reconciliations. Compile audit workpapers and manage audit process with external audit firm. Audit adjustments reduced from historic trend of 100 adjustments to 3 in audit most recently completed FY'16. Support County Negotiations Committee in union negotiations for FOP and AFSCME contracts with cost analysis and competitive salary and benefit information. Analyzed pension plans and educated County Board on interest cost of ECO plan. As a result, Board increased pension levy pension and plan funding increased from 80% to 93%, 53% to 85% and 0% to 94% during this period. Interest savings to Iroquois County taxpayers during this period is $245,000. 01/2009 to 01/2012 Director of Finance & Human Resources Company Name － City , State First Human Resource & Accounting professional hired by 19 year old fitness equipment sales & repair company. Developed standard monthly financial reporting, budgeting and forecasting processes, account reconciliations. Compiled and coordinated tax return with external CPA. Implemented processes and procedures for numerous activities including, but not limited to, Travel & Expense Policy, Credit & Collection Policy, Sales Order Process, Warranty & Customer Concessions Policy. Implementation of Ava Tax Sales Tax software. Developed job descriptions and bench-marked current wages for all positions. 01/2007 to 01/2010 Owner/Manager Company Name － City , State Business Closed April, 2010. 01/2005 to 01/2007 Controller Company Name － City , State World-wide corporate controller for $150 million software development company. Reorganized accounting department to meet the needs of dramatically increasing company, including four acquisitions in one year. Led and directed 14 member team including all accounting functions, state and federal tax returns, sales tax for 49 states, monthly financial statements for venture capitalist owners and bank reporting as required by debt covenants. Wrote several position papers for software accounting treatment, reviewed by Ernst & Young software team in Silicon Valley, CA. 02/1999 to 02/2005 Accounting Manager Company Name － City , State Manage team of 30 professional and clerical level accounting team members to meet corporate, SEC and IRS reporting requirements. Progressive responsibility from $400 million System Products and seven employees to responsibility of $3.5 billion Controls Division and 30 employees. Developed non-performing team into Chairman's Award winning department in five years. Division was not meeting corporate reporting requirements including monthly, quarterly and annual deadlines, intercompany account imbalances and other corporate measurements for timeliness and accuracy. Coached, counseled, mentored team to win Chairman's Award in 2003 for integration of $1.5 billion Integrated Facilities Management Division. Reduced Divisional Intercompany imbalance from over $1 Million per month to less than $10,000 within 12 months. Developed Sarbanes-Oxley audit processes for General Accounting and Financial Reporting one year in advance of implementation deadline. Processes utilized by Ernst & Young-Milwaukee for other publicly traded customers. Reduced divisional close reporting for Services US division of 540 branches from five days to two days. 02/1995 to 02/1999 Accounting Manager Company Name － City , State Progressive responsibility from Staff Accountant to Manager of $50 million division to final responsibility of $400 Million GB Electrical Division before being recruited by Johnson Controls. Plant Controller from 1996-1998 for two San Diego acquisitions, requiring all acquisition accounting, development of standard costs for all inventory items, physical inventories, monthly reporting. 01/1990 to 01/1995 Accounting Clerk Company Name － City , State Education and Training November, 1995 Bachelors of Arts : Accounting Mount Mary College － City , State Accounting Central of Clifton High School － City , State Misc. On-going Training/Development Steven Covey's Seven Highly Effective Habits    Social Styles 2 Day Class Ken Blanchard's Situational Leadership    Annual GAAP updates via local Ernst & Young offices Annual Governmental GAAP Updates McGladrey Fraud Prevention Strategies - August, 2013 Annual FASB/GASB updates

FINANCE

INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City , State Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software. I have built, implemented and sold numerous computers systems. I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the "Network Attached Storage" (NAS). Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS. Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2. Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions. Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers. Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers. Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted. Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team. Create a "Training Manual & procedures" to be utilize by the SRP project team in order for them to have an idea of what the migration process is. Company Name City , State Customer Engineer 12/2009 to 05/2010 Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS). Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to servers and set up scheduled tasks. Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the "Users" and "Shared" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done. Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily. Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out. Company Name 07/2009 to 10/2009 Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores. Duties performed include but not limited to: Installation of Ingenico SigCap devices. Flash peripherals with the latest updates. Troubleshoot tickets using the Remedy application. Image and configure computers for the 4QT09 rollout. Inventory 3QT09 equipment to be return to the vendor. Image and configure managers laptops. Provide support for the retail stores. Company Name 12/2008 to 05/2009 Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish. Document all inventory for the IT Manager. Shipping and receiving of IT hardware. Install all servers that will be utilized in the forest. Educational Background Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support Associate of Arts : Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb

INFORMATION-TECHNOLOGY

PROJECT MANAGER/INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Project Manager and Instructional Designer adept at organizing and developing quality courses for both in-seat, hybrid and online adult learners. Highlights Hypertext Markup Language (HTML5) Camtasia Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, and Dream Weaver) Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel) Dropbox Video training development XenDesktop EC Council iLabs VCASTLE Microsoft Live Meeting Adobe Connect Screenr Canvas Moodle 1.9 and 2.4 Blackboard MRDS Microsoft Office SharePoint Zoom Web Conferencing Accomplishments Continues to developed curriculum for several Bachelor and Master Level courses, as well as NCPACE training courses. Completed and earned the following certifications from Lynda.com: Articulate Storyline Instructional Design Essentials: Models of ID Instructional Design Essentials: Storyboarding Instructional Design Essentials: Working with SMEs Introduction to Networking Learning Management Essentials (LMS) Fundamentals Practical Cybersecurity Up and Running with Articulate Storyline Up and Running with Canvas Experience Project Manager/Instructional Designer 01/2011 to Current Company Name City , State Manage projects/course development. Design, develop, and update in-seat and online curriculum materials, as well as military CBT course. Conduct assessment and analysis to identify new development needs and recommends training methods accordingly. Ensure design of deliverables address the instructional needs of the learners. Assure curriculum and delivery methods incorporate best practices in adult learning theories. Work with authors, publishers,and SMEs to develop in-seat, hybrid, and online course. Design courses to comply with both organizational, military standards, 508 Compliance. Work within design and development processes and standards. Create storyboards and communicate design ideas. Design and produce instructional multimedia . Design and develop instructor lead activities and Capstone courses. Write and edit storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Instructional Designer 10/2009 to 01/2011 Company Name City , State Designed, developed and updated a variety of course content learning solutions for military training support for eLearning, Instructor-led training, virtual training sessions, and self-study programs. Conducted assessment and analysis to identify new development needs and recommends training methods accordingly. Ensured design of deliverables address the instructional needs of the learners. Assured training solutions incorporate best practices in adult learning theories. Worked with content development managers, authors, and SMEs to develop military training courses. Designed courses to comply with both organizational, military standards, 508 Compliance. Work within design processes and military standards. Created storyboards and communicated design ideas with Multimedia personnel. Designed and produced facilitator and participant guides. Designed and produced PowerPoint presentations. Designed and developed instructor lead activities and Capstone courses. Wrote and edited storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Elementary through High School English & Writing Teacher. 08/2006 to 07/2009 Company Name City , State Taught elementary (all core subjects), and middle and high school English and writing. Developed and designed lesson plans and curriculum related to each subject area. Provided excellent customer service for students and parents, maintained ongoing communication with colleagues, team members, parents, and students. Maintained student records in an exceptionally organized manner. Created and maintained knowledge of innovating technology, she created and maintained web pages for parent and student use. Middle & High School English as a Second Language (ESL) Teacher. 08/2000 to 07/2003 Company Name City , State Taught middle school English and Writing as a second language to non-English speaking students. Developed and designed lesson plans and curricula related to each subject area. Provided excellent customer service for students and parents, while also maintaining ongoing communication between colleagues, parents, and students. Maintained student records in an exceptionally organized manner. Education Masters of Education : Curriculum Design and Instruction; Specialization in Literacy February 2009 Lesley University City , State , United States of America Curriculum Design and Instruction, specializing in Literacy Bachelors of Arts : English/French May 1997 Claflin University City , State , United States of America English with a Minor in French Skills •Technology Orientated •Team player, leader, and excellent collaboration skills •Creative and innovating •Extensive success in product development •Software Proficiency – VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs •Blooms Taxonomy •Strong attention to detail

DESIGNER

EDITOR Summary Detail-oriented and organized. Accurate and well versed in database management. Strong organizational, technical and analytical skills. Successfully manages multiple data entry projects at once. Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Focused on delivering high quality results in a timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business and Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop and Orientation Presentations Excellent Organization Skills Editing and Proofreading Microsoft Office Products Pleasant demeanor Filing and data archiving Customer service-oriented Experience Editor Sep 2002 to Current Company Name － City , State Oversee layout, design and content of featured publications. Select relevant material for each issue, considering cost and benefit. Generate ideas for feature articles with the writing staff. Commission work by freelance and in-house writers. Manage writing staff and liaise with artists and photographers. Arrange for copyright permissions. Raise the profile of the magazine. Network and recruit for sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 to Oct 2014 Company Name － City , State Financial Administration and Oversight of... Accounts receivable (A/R) and accounts payable (A/P). Insurances and contracts. Monthly records/planning/reconciliation of all bank accounts. Daily invoices and primary databases. Reimbursements and petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 to Feb 2009 Company Name － City , State Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events. Conduct group and individual information meetings. Assist potential sponsors with goal planning. Assist in identifying and addressing barriers to complete established goals. Develop and present goal setting workshops and orientations. Provide bookkeeping support while managing database and conducting relevant analysis. Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients Apr 2003 to Jan 2006 Company Name － City , State Provide resource information for potential students and participants ready for career search. Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program. Assist clients in communication with government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports. Supervise and evaluate project staff. Management of all grant-related activities including budget and spending projections. Conduct outreach, recruitment and awarding of subcontracts. Collect, direct and develop all relevant grant data. Conduct career management activities: Assessment, counseling, job development and management of support services. Education Bachelor of Art , Russian Language and Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City , Russia Russian Language and Literature/Editing/Public Relations Languages Bi-Lingual in English and Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops.

PUBLIC-RELATIONS

2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER Summary RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development Highlights Experience 01/2004 to 01/2009 Company Name City , State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager 01/2012 to Current Managed nearly every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed large store team to. create a sales environment that consistently met expected sales goals and reduced operating costs. Managed team. of 25, including hourly employees and specialists. Entrusted with the most complex customer service issues including personal and commercial purchasing accounts. Assistant Store Manager 01/2011 to 01/2012 Company Name City , State Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating. with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files. Soft lines Manager, Apparel Lead 01/2009 to 01/2011 Company Name City , State Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product. Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall. Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Professional experience continued Brenna T. Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability. Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures. Controlled profit and loss daily; maintained accountability for period-end reporting. As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products. Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly "customer experience" metrics goals of 9+/10 ratings. Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store. Education High School Diploma Monroe Catholic High School City , State Associates Degree : Business Management University of Alaska Fairbanks City , State Business Management Business Management, Present Florida State College of Jacksonville City , State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management

APPAREL

ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint

AVIATION

FINANCIAL INSTITUTIONS EXAMINER Summary Well-regarded professional with proven record in analyzing statistical data and financial documents, providing comprehensive assessment of overall health of financial institutions. Meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fast-paced, time-sensitive environments. Skilled relationship manager - fluent in both English and Spanish - who is effective in engaging others to progress project goals. Highlights Financial analysis Capital market trends Financial forecasting Risk management expertise Budget Analysis Cash flow analysis Application of GAAP regulations Financial modeling Variance Trend Analysis Experience Financial Institutions Examiner Mar 2011 to Jan 2015 Company Name － City , State Conducted examinations of financial institutions (records and operations) to verify adherence with relevant laws and regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) rules. As subject matter expert, conducted training, coached team members, and compiled/reported results while managing stakeholder relations. Assessed adequacy of assets and liabilities risk management policies and practices, including liquidity and sensitivity to market risks; and net interest margin level and trends. Assessed adequacy of institution's lending administrative and underwriting policies and practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; and allowance for loan and lease losses' levels and methodology. Reviewed and evaluated quality of credits ranging from $100 thousand to $25 million, assessing the adequacy of lending practices and level of risks within the lending area of the bank. Reviewed legal lending documents to determine adequacy of content/structure, covenants and performance/compliance with pertinent terms as well as assessing quality of administrative practices, such as disbursements, tracking of insurance, payment of taxes, request of financial information; others. Evaluated the adequacy and strength of financial institution's corporate and capitalization structure, as well as business initiatives and future prospects. Evaluated financial institution's practices; the adequacy of internal controls and procedures; the general character of management; and compliance with consumer protection, and safety and soundness standards. Evaluated adequacy of audit practices and workpapers, and performed offsite reviews and analyzed audited financial statements. Reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund. Assessed the accuracy of depository institution's financial regulatory reports, and evaluated level and trends in financial performance. Evaluated business impact analysis and risk assessment to determine if residual risk is acceptable. Reviewed and evaluated the adequacy of the financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office of Foreign Assets Control (OFAC) programs, as well as Information Technology (IT) and Information Security Systems. Assessed compliance with fair lending, civil rights laws and regulations, and the Community Reinvestment Act. Participated and evaluated CAMELS components and other specialty areas on examinations of financial depository institutions with total assets ranging from $100 million to $20 billion. Provided on-the-job training to less experienced staff members. Compiled, composed, edited or proof read and evaluated comments for inclusion in final report. Prepared final reports and drafts memos to communicate status of the examination/project. Cited and supported apparent contraventions and violations of regulatory guidance when necessary. Researched and gathered information from a variety of technical and regulatory materials to recommend corrective action; and explained verbally and in writing the application of laws, regulations and practices covering a technical specialty area. Assessed depository institution's financial performance, strategic plan, budget process, and contingency funding plans. Assessed and evaluated adequacy of institution's accounting practices and independent review programs. Identified incorrect accounting entries/data entry postings. Admissions Advisor Nov 2008 to Nov 2010 Company Name － City , State Led recruitment activities and provided support to new and continuing students. Implemented recruitment plan to achieve budgeted goals each term. Analyzed past recruitment patterns/projected leads, establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met. Assisted new and continuing students, reaching out and providing guidance that helped them progress through programs. IT Specialist Intern Oct 2007 to Feb 2008 Company Name － City , State Provided technical support to all users, assisting with virus response/resolution, security patches, and application needs. Monitored progress and testing status of 2000+ new applications, serving as bridge between developer and clients to keep stakeholders informed. Tapped as member of Vista and Office deployment team, Researched technical issues and documented solutions for user problems. Assisted with data analysis to identify appropriate participants for various pilot deployments. Department Administrator/Dental Assistant Apr 2003 to Apr 2007 Company Name － City , State Served as part of dental assisting team for residents in the prosthodontics and general dentistry program. Handled range of administrative duties for department. As department administrator, maintained records, filed reports, and updated operating instructions to ensure compliance with proper procedures. Analyzed and reported productivity maximize provider credits and estimate fiscal year budget. Standardized dental treatment rooms, establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms. Known for ability to get things done, trained new employees in chair side and administrative duties. Education Master of Science , Accounting and Financial Management December 2016 University College, University of Maryland Accounting and Financial Management Bachelor of Science , Business Information Systems 2008 University of Phoenix － City , State Business Information Systems Skills Account Analysis & Reconciliation Accounts Payable Accounts Receivable Bank Reconciliations Business Due Diligence Financial Report Preparation General Ledger Accounting 

BANKING

BANKING Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail Experience Banking August 2013 to Current Company Name Store Manager August 2012 to November 2012 Company Name － City , State Managed a team of 10. I opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Developed the department's first incentive performance plan, which motivated my team. This resulted in a 23% increase in sales. My team surpassed revenue goals in four consecutive quarters. Store Manager February 2008 to June 2012 Company Name － City , State Managed a team of 6. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Education High School Diploma : 2010 Federal Way Senior High School － State , United States Skills Assistant Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training

BANKING

CONSULTANT Professional Summary Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Licenses New York State Department of Health Nursing Home Nurse Aide Certification Program   Original Certification Date: 5/18/2005 Current Expiration Date: 1/31/14 Certification # 342285200505E Skill Highlights Understands mobility assistance needs Charting expertise Reliable transportation Trained in grooming and bathing assistance Calm and level-headed under duress Medical terminology knowledge Professional Experience Consultant March 2015 Company Name - City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Answered customers' questions and addressed problems and complaints in person and via phone. Built customer confidence by actively listening to their concerns and giving appropriate feedback. CNA August 2007 to July 2013 Company Name - City , State Observed and documented patient status, and reported patient complaints to the nurse. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility, activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. CNA June 2005 to January 2007 Company Name - City , State Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Cashier February 2004 to August 2005 Company Name - City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation, health and safety standards in all work areas. Cleaned food preparation areas, cooking surfaces, and utensils. Took initiative to find extra tasks when scheduled duties were completed. Cashier July 2001 to March 2003 Company Name - City , State Executed cash transactions quickly and accurately. Greeted all customers. Checked out customers and bagged items. Quickly Served shoppers in a prompt, courteous and friendly manner. Gave every customer immediate and undivided attention. Maintained knowledge of current product locations. Consistently received a 100% rate of customer satisfaction. Cashier March 1998 to August 2000 Company Name - City , State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Education and Training CNA Certificate: Certified Nursing Assistant : GED , 2005 Rochester Educational Opportunity Center - City , State , United States Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Effectively interacts with patients and families.

CONSULTANT

BUYER Summary Over 1 year of end to end experience in worldwide Procurement operations *Over 5 years of end to end experience with Accounts payable and reconciliation *Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude. *Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas Highlights Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint. Experience Buyer January 2014 to January 2015 Company Name － City Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories. Implementation, execution, tracking and documenting the process to keep up with the changes. Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products. Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies. To follow and adhere to approval procedure and audit requirements. Requisition to PO- to manage globally req to PO creation activity for assigned categories. Single handed support to global buyers in req to PO creation process for pre-approved categories. Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system. To review the set up forms and seek approvals from the global buyers for set up. P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card. To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard. Being proactive to ensure payments and authorization letters are shared with suppliers. Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure. To work upon weekly reports for accounts payable and present the same for management review. Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries. Accounts payable- taking care of EMEA AP P2P activities. In the role, I have handled invoice and payment queries from end users and suppliers. Clearing APC Direct Debit and Trial Balance payments. Senior Executive January 2013 to January 2014 Company Name Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments. Assign daily activities and task to team members. Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Consolidating the data and have review with team. Review and Monitor day to day activities of team. Take monthly one on one discussion with the team members. Work with the manager to develop/implement action plans to achieve desired performance levels. Coming up with process improvement plans and implementing the same. Handling Amex card and vendor payment process. Senior Executive January 2010 to January 2013 Company Name Handle end to end AP processing activities Accurate reconciliation of Supplier Statements. Subject matter expert and contact point between manager and team members. Handle all regions escalation mail boxes. Attend weekly conference calls with clients to provide update on the Aged invoices. Handle escalation calls from business units / vendors. Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any. Trained new joiners who are successful achievers in AP processing. Process multi-currency invoices with the correct Vat Rate for the respective country. Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices. Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes. Trained and handled payments and vendor management activities. Take appropriate action in case of vendor address and bank details updation. Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT. Prepare journal entries and book urgent invoices in the systems. Constantly update the clients with the urgent invoices in order to avoid escalations. PROJECTS CARRIED IN SUNGARD Automation of Reconciliation. Project on online Reconciliation payment status. Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation. Handled the project of Readdressing of Invoices to correct legal entity. Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application. Transitioned Utopia, Indexing and Triaging process from the London Office. Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre. Successfully handled the Invoice Aging project for UK, South Africa and UAE region. Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team. Awards in SunGard Received Consistent Performer for Q3. Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT. Executive January 2008 to January 2010 Company Name － City Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies. Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies. Processing of invoices and payment. Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls. Coming up with process improvement plans and implementing the same. Leading role in achieving SLA i.e., Bonus. Awards in Infosys Sport award for delivering the responsibilities on time. Client Appreciation letter for been a Team Player. RAMP Award for exemplary performance for maintaining quality. Education Master of Business Administration : Finance & Human Resource , 2008 CMR Institute of Management studies, Bangalore University － City , India Finance & Human Resource Bachelor of Commerce : Marketing , 2006 Narmada college of Science and Commerce, Veer Narmada South Gujarat University － City , India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing of invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management

BPO

GRAPHIC DESIGNER AND ILLUSTRATOR Summary I was raised in a Christian home in Jacksonville, Florida. I moved to Birmingham to attend Samford in 2012.  Skill Areas Creative Relational Engaging Painting/Drawing Graphic Design Leader Athletic Team Player Work Experience Company Name September 2015 to Current Graphic Designer and Illustrator City , State A custom paper company designing primarily wedding correspondence  Company Name May 2015 to August 2015 Sigma Counselor City , State Company Name June 2012 to July 2013 Counselor City , State Education Briarwood Fellows Program 2016 Post Graduate Leadership Program City , State Samford University 2015 Bachelor of Science : Fine Arts City , State Providence High School May 2011 High School Diploma City , State Interests Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan Skills Spanish Additional Information Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan

DESIGNER

CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using "Lean" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using "Lean" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers "Sandwich Program for the Homeless (for secondary schools)- Creator and presenter "How to Get and Keep a Job" one hour program for high school students creator and presenter Skills Applying "Lean" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing

CONSULTANT

SALES EXECUTIVE Summary Sales and Customer Service Professional with proven record of accomplishment growing client list and maintaining existing clients. Delivered consistent gains in growth, profits and customer satisfaction and retention through expertise in customer relationship management. Expert troubleshooter, innovative problem-solver. Proactive in ensuring high levels of client satisfaction. Diverse Sales Experience Selling to Businesses, in Medical and Commercial as well as Selling to Consumers. Exceptional communication and interpersonal skills; talent for quickly establishing rapport, cultivating relationships and building loyalty by becoming a trusted customer resource. Unparalleled commitment to customer retention by providing superior service. Disciplined, Independent, Driven and Motivated Professional with Experience in many industries selling to Buyers at all Levels. Both a Hunter and a Harvester who enjoys prospecting, presenting and closing the sale, as well as client retention and stellar customer service. Highlights Grew placements with FFCC Inc. from under a hundred thousand to over two and a half million per month. The company had five collectors when I accepted the position and they have well over 80 collectors now. Fees grew from under $20,000.00 per month to over $100,000.00 per month. Started a new company for Silent Owners in the Tri State area and required another employee to assist with servicing the growing client list and the company was later sold and has been sold 4 other times and is in business with many of the initial clients as State Chemical Company. Accomplishments I spoke at a yearly even at Beckfield College for Jenny Clem to students about Accounts Receivable, Billing and Collections. I was a member of PAHCOM and attended monthly and annual events to represent my company and services as well as attended conferences as a Vendor and Speaker. Trained new Employees in new territories with FFCC INC. Was responsible for also helping them canvass their territory to ramp up and build the new client list. With I C System Inc. in just under 3 years I became ranked the number 3 Representative out of 65 Representatives in the United States. With Ohio Truck Body I was promoted from Inside Sales Coordinator to Outside Sales Manager within two years of learning the business. While working for Fyr Fyter Sales and Service I was offered a position to leave the company with a Manager to work for them in a new position with a compensation increase and opportunity for growth and advancement. With ChangeMed I acquired five of the largest clients for the company within a few months of accepting the position. Experience SALES EXECUTIVE 02/2001 to 10/2012 Company Name City , State Sold collection services to provide accounts receivable solutions to Physicians in both large and small medical offices, hospitals, and any other businesses extending credit. My goal each day was to prospect for new profitable clients meet daily, weekly, monthly and yearly goals. Also responsible for maintaining my existing client base by contacting them on a regular basis explaining and reviewing monthly and yearly reports and asking for additional placements. My territory placed of $2.5 million each month in placements. I increased company profits and growth annually and trained Reps in new Territories and Supported them. Regional Account Manager 10/2012 to 03/2013 Company Name City , State Responsible for new territory in Ohio and Kentucky selling toxicology laboratory services to physician practices. Also, hired, trained and supported staff to place in the practices to work for the laboratory processing specimens. The company closed and is under investigation for some billing practices. DISTRICT SALES MANAGER 02/1998 to 02/2001 Company Name City , State Selling collection service, accounts receivable solutions, credit reporting, instant credit information, database management, billing service, direct mail service and pre-collect and insurance cure work to Physicians and Medical Facilities. My territory included half of the state of Ohio and Northern Kentucky, Louisville and Lexington. I also accepted responsibility for neighboring territories when necessary. I held a position among the top three during the entire year of 1999. This accomplishment kept me in the Sales Summit Club for the entire year. I exceeded all goals and strived to be an asset to the company. Education and Training Seminars: Wilson Learning System Sales Training, Zig Ziglar, Motivation Training, Sandler Sales Training, Dale Carnegie, Dare to be Different by Bob Clements International, Inc., How to Master the Art of Selling by Tom Hopkins International, Elemental Selling by Jeffrey Gitomer at Business Marketing Services, Building Customer Relationships by Waste Management Training Team, and Quality Sales Training by Waste Management Training Team. Account Manager 04/2012 to 02/2015 Company Name City , State Responsible for helping new start up billing company acquire new clients in Southern Ohio and Kentucky. Sold Allscripts software with meaningful use allowances, sold billing and credentialing services and continued to support the client and their staff. This company changed their business plan and layed off outside sales team to grow the business by acquiring failing billing companies who were losing their physician clients to hospital and large physician buyouts. Education High School Diploma : Required and Business 1977 Suncoast City , State , United States I was a member of DECA which is Distributive Education Clubs of America and I was able to work a part time job for school credits and business experience. My positions were managing a golf pro shop of a country club part time and working the late day shift as team leader for a Publix Bakery Department. Skills Inside and Outside Sales, Customer Service, Salesforce, Act, and Goldmine CRM, Allscripts Software, Outlook, Practice Fusion Software, Appointment Setting, Cold Calling, Presenting, Closing and Client Retention. Database management, direct mail, insurance, marketing, reporting and training and support.

SALES

CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated and skilled cash administrator who excels at prioritizing, and completing multiple tasks simultaneously. Committed to delivering high quality results within a timely manner, with little to no supervision. Energetic, organized, and professional. Summary of Skills Microsoft Office, Excel, and PowerPoint proficiency Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic and organized Attention to detail Education and Coursework Associate of Applied Science : Paralegal 2016 Central Piedmont Community College City , State Member of National Honor Society on Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Developed and created effective filing system to accelerate paperwork processing. Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers. Maintained status reports to provide management with updated information for customer projects. Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History Cash Office Administration 01/2016 to 08/2016 Company Name City , State Aviation Electrician 08/2010 to 08/2014 Company Name City , State Cashier 09/2009 to 04/2010 Company Name City , State Delicatessen 08/2006 to 04/2010 Company Name City , State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 - Current  Experience Customer Service Representative 05/2015 to Current Company Name City , State Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Aviation Electrician 08/2010 to 08/2014 Company Name City , State Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment. Promoted to Work Center Training Petty Officer April 2012. Maintain training records for over 19 personnel. Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter. Consistently volunteer to assist in aircraft maintenance regardless of the difficulty. Produce quality work with minimal supervision. Quickly established as a hard charger with the desire to be a productive member of the work center. May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness. Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation. Displays a keen sense of duty in the acceptance of all assigned responsibilities. Work well under pressure producing optimal results. Approach every assignment thoughtfully and with enthusiasm. Sales Associate 03/2009 to 04/2010 Company Name City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Sales Associate 09/2007 to 04/2010 Company Name City , State Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion dinners and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Personal Information Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission objectives, visions, and goals. United States Navy Aviation Electrician. Skills Attention to detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner

AVIATION

QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality. Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week. Sincerely, Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG, Printers, PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation. Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority. Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services. Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools. RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State Time 30 hrs/week. Sold all products and services offered by the Company. Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State Time 30 hrs/week. Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income. Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series. Assisted with preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms. INTERN STUDENT September 2010 to May 2011 Company Name － City , State Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers. HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents. HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State Time 40hrs/week Completed five years with the U.S. Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S. Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis. Education Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC

ADVOCATE

AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Research and Development   Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues. Innovative Design   Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%. Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Organizational Design   Prepared plans and layouts for equipment or system arrangements and space allocation. Project Coordination   Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility. Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters. Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field. Worked on instruction writing, reports, as well as building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more. Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements. Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations. Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5. Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors. Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department. Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility. Contact: John McIntosh Vice-president of engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation. Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines. Developed linearization software to help the pre-test process of 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 to 01/2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades. Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel. Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries. This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency. It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine. Also, it allows the engine to achieve higher efficiency levels. Upon this experiment, a research paper was written and patented. Education and Training Bachelors of Science : Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA , City , Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written

AVIATION

CHEF AND RESTAURANT MANAGER Summary Chef with 15 years of highly recognized  work in catering and restaurant management in 4 star hotels and leading restaurants. Specializes in creating menus that attract and retain customers for events and parties. Looking for a challenging role in culinary management. Highlights Focus on portion and cost control High volume production capability Orchestrated a successful profit and loss statement Inventory management control ServSafe certified Utilized systems to successful cost Cross training ability Successfully implemented front and back of the house training and guideline program  Food cost control specialist Skillful kitchen staff trainer Accomplishments Successfully managed a kitchen staff of 15 employees during high volume dinner services for more than125 covers each night. Also have extensive knowledge of catering both on and off-site productions. Managed front and back of the house with team members Grossed over 20k per week in food and Beverage sales Experience Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2017 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2018 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Increased sales by 17% over a two-year period. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Education Associate of Arts : Specalized Culinary Techonolgy 2002 Pennsylvania Culinary Institute , City , State , USA Attendance Achievement Award Top 10 % of class Bachelor of Science : Business 98 Salem International , City , State , USA Business Skills Account Management Project Management Computer Proficient

CHEF

INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange, Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache, OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN), 3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion, Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type, WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs. Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300

INFORMATION-TECHNOLOGY

BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the "Best Performing Outsourcing Deal" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level "Balance Scorecard" to make the performance evaluation data driven. Setting up of the "Incident Management" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the "performance based". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the "Zen Master" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a "process trainer" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the "star of the month" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L

BPO

INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff.  Experienced in working in industry and academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst , 07/2006 to Current Company Name – City , State Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software.  Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals.  Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools.  Led the Graduate College IT team for over eight years Implemented Software Development Lifecycle Methodology  Appointed to Iowa State University's Paperless Task force to represent the Graduate College Elected to the Professional and Scientific Council to represent P&S employees Led strategic initiates for the Graduate College for past three years Communication leader between faculty, staff, and central IT Proficient in the use and implementation of industry IT standards Regularly translate detailed program requirements into technical specifications. Manager , 06/2003 to 06/2006 Company Name – City , State Assisted with the running of the Des Moines Store (Largest in district). Managed 25 employees. Trained employees to complete their position duties. Handled cash daily and reconciled accounts. Web Communications Manager , 01/1999 to 01/2003 Company Name – City , State Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department.  Directed various development teams of project managers and programmers focusing on internal and external users.  Created project plans and worked with marketing and executive leadership to gain approval for projects.  Regularly worked by phone or email to complete projects.   Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline. Developed new corporate website from scratch, and then led teams to roll out new website. Developed, trained, and implemented Corporate Web Design Standards across the company. Education Family Financial Planning (Graduate Certificate) : Iowa State University - City , State Will be a Certified Financial Planner after completion. : 1 1998 GPA: GPA: 4 . 0 GPA: 4 . 0 B.S : Marketing , Iowa State University - City , State Marketing Microsoft Front Page Certified New Horizons - Des Moines, IA A CCOMPLISHMENTS : 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies ­ 2

INFORMATION-TECHNOLOGY

CONSULTANT Summary Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient in MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 to September 2015 Company Name - City , State Help customers select products that best fit their needs. Complete customer order's professionally & on time. Advise customers of services & product of the month. Inform customer of knowledge on "Survey" and "Pack Plus services". Pack and Ship customer packages. Sales February 2015 to June 2015 Company Name - City , State Maintained accuracy in calculation discounts, interest and commissions. Assist customers in finding vehicle which fits their needs and wants. Inform customer of all features on vehicles, and different trim levels. Contacted customer per internet request to make appointments and bring them in. Advise customer of all warranty and service information. Manager February 2012 to January 2015 Company Name - City , State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Supervised employees with following company polices. Hired and terminated employees. Sales March 2011 to September 2011 Company Name - City , State Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate. Consistently hit and exceeded sales goals by 20%. Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates. Customer Service Rep April 2010 to February 2011 Company Name - City , State Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Customer Service Rep March 2008 to May 2009 Company Name - City , State Effectively managed high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log Price Team Specialist April 2007 to March 2008 Company Name - City , State Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Priced merchandise, stocked shelves and took inventory of supplies,cashier. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Swing Manager August 2005 to April 2007 Company Name - City , State Interviewed job candidates and made staffing decisions. Verified cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns. Reported to the distract manager regarding all store and staff issues. Education High School Diploma : General Education , 2005 Pine Ridge High School - City , State , USA References Available upon request.

CONSULTANT

BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention & Satisfaction Evaluating Customer Needs Team Builder Training and Development Business Development Sales Management & Analysis Experience Business Development Representative March 2010 to Current Company Name - City , State Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Preparing and completing action plans for customer-service standards. Resolving problems, completing audits, identifying customer service trends and determining system improvements. Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information. Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions. Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success. Successfully raised capital to assist with growth. Licensed Healthcare Representative December 2008 to March 2010 Company Name - City , State Managed high volume call activity from healthcare providers and Cigna clients. Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs. Maintained networks/partnerships with internal and external partners to expedite client processing. Effectively assessed patient needs and resolved client conflicts. Utilized technology to expedite client verification, documentation, & service. Outside Sales Manager March 2005 to December 2008 Company Name - City , State Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking. Successfully collaborated with territory partners and contribute to team success. Developed and maintained networks/partnerships with external community advocacy groups, pharmacies. Manager Trainee May 2004 to March 2005 Company Name - City , State Responsible for overseeing the day-to-day operations of the rental location. Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level. Managed team members job performance including counter sales Responsible for team member development. Education MBA : Business Administration , 2009 University of Phoenix - City , State Business Administration BS : Psychology , 2002 Florida State University - City , State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend

BUSINESS-DEVELOPMENT

ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. "Pete" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead co­curricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit student­athletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for student­athletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student­ athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League All­Rookie team Organized end­of­the­year team dinner and individual awards Provided individual skill development program during the season and Post­season Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for non­conference and conference opponents M * anaged academic progress of student­athletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for student­athletes Coordinated community service activities between the student­athletes and local community Coached three All­League players and one All­Rookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 16­10 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award

TEACHER